bluuebunny/crossref_metadata_2025_split huggingface dataset:
Examining occupational stress, job satisfaction and gender difference among bank tellers: evidence from Ghana
Authors: Dartey-Baah Kwasi , Quartey Samuel Howard , Osafo Grace Asiedua 
Published: February 2020

PurposeBank tellers have been ignored in stress research. The purpose of this paper is to investigate the relationships between occupational stress, job satisfaction, and gender difference among bank tellers in Ghana.Design/methodology/approachUsing a cross-sectional survey approach, the authors used questionnaires to collect data from bank tellers in Ghana. Valid questionnaires were retrieved from 112 tellers across four banks. The hypotheses were tested using Pearsonr-test, standard multiple regression and independentt-test.FindingsThe results revealed that tellers are more likely to exhibit counterproductive behaviours such as job dissatisfaction due to work-related stress. The results further showed that gender is not a strong determinant of job satisfaction and occupational stress among the bank tellers. Thus, both male and female tellers can have similar stress perceptions and experiences. Also, both male and female tellers can be satisfied with their jobs.Research limitations/implicationsThe findings must be interpreted with caution because cross-sectional surveys are often criticised for causality issues. The causality issue here is that the use of cross-sectional data did not allow the study to examine any changes in some of the constructs examined with time. Also, the results are occupation, industry and country-specific.Practical implicationsTo reduce counterproductive behaviours due to occupational stress, human resource managers and line managers of the banks urgently need to train bank tellers on stress management. Emotional intelligence training is also necessary for bank tellers to obtain the needed resources and competencies to deal with daily stress.Social implicationsA stressful work environment negatively affects employee and organisational productivity and performance. The socioeconomic consequences of occupational stress are expensive for organisations, economies and society. The indirect effect of stress on employees' families and friends are often ignored by organisations.Originality/valueThe transactional stress theory has been applied towards an understanding of occupational stress and job satisfaction among bank tellers. The examination and establishment of particular relationships between occupational stress, job satisfaction and gender difference are significant for human resource managers and other line managers.
Impact of accreditation on performance of healthcare organizations
Authors: K.S. Swathi , Barkur Gopalkrishna , G. Somu 
Published: February 2020

PurposeThe purpose of this paper is to review the accreditation research in specific to its effect on the performance of healthcare organizations.Design/methodology/approachA comprehensive search and analysis of literature on the effect of healthcare accreditation were conducted between June 2017 and May 2018. The study identified 62 empirical research studies that examined the effect of healthcare accreditation programmes. Study particulars such as year of publication, objectives, focus of the study, research settings and key findings were recorded. A content analysis was performed to identify the frequency of the main themes in the literature. Knowledge gaps needing further examination were identified.FindingsMajority of the accreditation impact studies were carried out in the developed nations (n= 49). The thematic categories, that is the impact on “patient safety and healthcare quality” (n= 26), “healthcare professionals’ views” (n= 28) and “clinical process and outcomes” (n= 17) were addressed more times. Whereas the other two thematic categories “organizational performance” and “consumers’ views or satisfaction,” each was examined less than 10 instances. This review reveals mixed views on effect of healthcare accreditation. The varied quality of studies and the availability of a few studies on consumers’ perception of accreditation effectiveness were the important limiting factors of this review.Originality/valueThe findings are valuable to healthcare managers and hospital administrators in accreditation decisions, whereas findings are of value to researchers and academicians in terms of gaps identified for future research studies pertaining to the impact of healthcare accreditation. Future studies need to consider holistic theoretical frameworks for assessing the effect of accreditation on performance of healthcare organizations to achieve precise results.
Externalities of development of the sharing economy in tourism cities
Authors: Jaremen Daria Elżbieta , Nawrocka Elżbieta , Żemła Michał 
Published: February 2020

Purpose
The purpose of the paper is to identify the state-of-the-art of scientific research on externalities generated in cities by the sharing economy in tourism (SET) based on an extensive literature review.

Design/methodology/approach
This review detected benefits and costs of the SET in cities development described in the literature using the economic externalities theory approach. The SALSA (Search, AppraisaL, Synthesis and Analysis) research procedure was used to collect relevant academic articles. For findings, the qualitative and quantitative content analysis combined to make a critical analysis of selected papers was conducted.

Findings
Thirty articles devoted to the impact of the SET in cities were identified. Five topics that gained researchers’ attention were recognized: real estate market; transportation; quality of life and gentrification; entrepreneurship and innovativeness of citizens; and local budgets’ incomes. The studies that present externalities of development of the SET in a more complex way are extremely rare.

Research limitations/implications
Research limitations are related to the methods used. The subjectivism of the research is a limitation to possibilities to achieve similar results when analyzing the same set of papers by different researchers. The results then are not to be generalized.

Practical implications
The research reveals a list of problems with externalities of the development of the SET in tourism destinations. Those problems are to be solved by policymakers in cities.

Originality/value
This study identified the gaps of previous research on the impacts of the SET on cities’ development. The paper presented an original conceptualization of future research.
Oil prices and bank credit risk in MENA countries after the 2008 financial crisis
Authors: Wang Rui , Luo Hang (Robin) 
Published: February 2020

PurposeThe purpose of this paper is to investigate the oil price–bank risk nexus by considering the heterogeneity of bank characters.Design/methodology/approachThis paper empirically tests the effect of oil price movements on bank credit risk by using a sample of 279 banks in the Middle East and North Africa countries from 2011 to 2017.FindingsAuthors find robust evidence that the credit risk of bank loan portfolios is negatively associated with increased oil prices. The heterogeneity analysis indicates that the effect of asset quality improvement brought about by rising oil prices is more salient in conventional banks, and banks with small size, low liquidity and whose funding source relies on customers’ deposits.Practical implicationsThe results favor the diversification of bank funding sources, the improvement of a country’s financial development, the adoption of explicit deposit insurance and macroprudential policies, such as countercyclical liquidity buffers, to weaken the adverse impact of oil prices declines.Originality/valueThe present paper enriches the literature of oil price–bank risk nexus by analyzing the heterogeneity of bank characters and advances our knowledge on the determined factors of bank riskiness and vulnerability.
Spotlight on design: strengthening innovation for more product and service sales
Authors: Nakata Cheryl , Bahadir S. Cem 
Published: February 2020

Purpose
The purpose of this paper is to determine whether and how managing three aspects of design – the strategic role of design, outsourcing of design and organizational resistance to design – contribute to new product and service sales success.

Design/methodology/approach
The study was conducted through an online survey of US-based innovation managers. Measures were developed from past literature. In total, 324 managers with at least two years of innovation experience in diverse industries completed the survey. The collected data was checked for measurement reliability and then was used to test a model through regression analyses.

Findings
The model was significant, and each of the three aspects of design management was found to influence innovation sales in unique ways. The strategic role enhances sales, organizational resistance impedes sales and outsourcing strengthens then lowers sales. It makes no difference in results if the firms are manufacturers or service providers, indicating the model is robust across industries.

Practical implications
Strategic (design role), operational (design outsourcing) and cultural (design resistance) elements of design management matter to innovation. To better ensure strong new product and service sales, firms should elevate the role of design in innovation, apply a combined approach of externalizing and internalizing the design function and reduce organizational resistance to design.

Originality/value
This paper is one of the first to empirically examine the innovation impacts of design management, specifically determining the effects of design’s strategic importance, limits when outsourced and organization resistance on new product and service sales.
Person-centred rhetoric in chronic care: a review of health policies
Authors: Sobolewska Agnieszka , Byrne Amy-Louise , Harvey Clare Lynette , Willis Eileen , Baldwin Adele , McLellan Sandy , Heard David 
Published: February 2020

PurposeThe purpose of the paper is to explore how the national, state and organisational health policies in Australia support the implementation of person-centred care in managing chronic care conditions.Design/methodology/approachA qualitative content analysis was performed regarding the national, state and organisational Queensland Health policies using Elo and Kyngas' (2008) framework.FindingsAlthough the person-centred care as an approach is well articulated in health policies, there is still no definitive measure or approach to embedding it into operational services. Complex funding structures and competing priorities of the governments and the health organisations carry the risk that person-centred care as an approach gets lost in translation. Three themes emerged: the patient versus the government; health care delivery versus the political agenda; and health care organisational processes versus the patient.Research limitations/implicationsGiven that person-centred care is the recommended approach for responding to chronic health conditions, further empirical research is required to evaluate how programs designed to deliver person-centred care achieve that objective in practice.Practical implicationsThis research highlights the complex environment in which the person-centred approach is implemented. Short-term programmes created specifically to focus on person-centred care require the right organisational infrastructure, support and direction. This review demonstrates the need for alignment of policies related to chronic disease management at the broader organisational level.Originality/valueGiven the introduction of the nurse navigator program to take up a person-centred care approach, the review of the recent policies was undertaken to understand how they support this initiative.
How much information is lost when sampling driving behavior data? Indicators to quantify the extent of information loss
Authors: Liu Jun , Khattak Asad , Han Lee , Yuan Quan 
Published: February 2020

Purpose
Individuals’ driving behavior data are becoming available widely through Global Positioning System devices and on-board diagnostic systems. The incoming data can be sampled at rates ranging from one Hertz (or even lower) to hundreds of Hertz. Failing to capture substantial changes in vehicle movements over time by “undersampling” can cause loss of information and misinterpretations of the data, but “oversampling” can waste storage and processing resources. The purpose of this study is to empirically explore how micro-driving decisions to maintain speed, accelerate or decelerate, can be best captured, without substantial loss of information.

Design/methodology/approach
This study creates a set of indicators to quantify the magnitude of information loss (MIL). Each indicator is calculated as a percentage to index the extent of information loss (EIL) in different situations. An overall information loss index named EIL is created to combine the MIL indicators. Data from a driving simulator study collected at 20 Hertz are analyzed (N = 718,481 data points from 35,924 s of driving tests). The study quantifies the relationship between information loss indicators and sampling rates.

Findings
The results show that marginally more information is lost as data are sampled down from 20 to 0.5 Hz, but the relationship is not linear. With four indicators of MILs, the overall EIL is 3.85 per cent for 1-Hz sampling rate driving behavior data. If sampling rates are higher than 2 Hz, all MILs are under 5 per cent for importation loss.

Originality/value
This study contributes by developing a framework for quantifying the relationship between sampling rates, and information loss and depending on the objective of their study, researchers can choose the appropriate sampling rate necessary to get the right amount of accuracy.
Dynamic capabilities during the internationalization of MNCs from post-socialist emerging markets
Authors: Panibratov Andrei , Klishevich Daria 
Published: February 2020

PurposeThis study aims to examine, which dynamic capabilities (DC) are used by companies from post-socialist emerging markets (PSEM) during their internationalization.Design/methodology/approachThe paper uses a DC perspective together with the new internalization theory to examine the internationalization of companies from PSEM. It uses qualitative data from the interviews with 7 PSEM experts and the 16 cases of the multinational companies from PSEM.FindingsPSEM companies develop particular DC while expanding abroad whereby innovation capability helps them internationalize beyond neighboring countries and overcome the stigma of being less competitive than advanced economies. Adaptability is the DC that helps private companies, which differ from state-owned PSEM firms, overcome the uncertainties of the changing environment. Innovation capability and absorptive capability help PSEM firms surmount their geographical position. Alliancing activity is the DC that is used at the initial stages of internationalization to boost technological development.Originality/valueThe study contributes to the body of knowledge on the internationalization of companies from transition economies and sheds light on the nature of DC for the successful international expansion of PSEM firms. It attempts to address the lack of empirical studies on DC. Methodological value is in the combination of case studies’ analysis and interviews with experts, which adds novelty to the studied subject.
Ironies of narrative accounting research and the case for professional accounting judgement in accounting scholarship
Authors: Rutherford Brian A. 
Published: February 2020

Purpose
This paper aims to advance the case for accounting scholars possessing substantial professional accounting expertise to use judgement drawing on that expertise (target-disciplinary judgement) as a major component of their research methodology.

Design/methodology/approach
The paper addresses methodological issues drawing on the criteriological debate within the methodological literature, a review of the ironies of contemporary narrative accounting research, including professional firm research, and an analysis of epistemological congruence seeking analogous cases in mainstream social scientific research.

Findings
The paper shows that, within a vocationally related subject like accounting, appropriately trained and qualified scholarly researchers have the opportunity to deploy their professional expertise to make expansive target-disciplinary judgements in ways that satisfy accepted social scientific methodological criteria and offer epistemological convergence comparable to that of mainstream approaches like insider anthropology and autoethnography.

Research limitations/implications
Using target-disciplinary expertise to make expansive judgements provides scholars with a way of expanding the range of research questions they address, including resuming evaluative-descriptive surveys that can, among other things, examine the quality of disclosures holistically rather than in the highly atomistic way often adopted by academics at the moment.

Social implications
The approach defended in this paper offers accounting scholars the opportunity to apply their particular skills to investigate questions likely to be of interest to preparers and users of financial statements, to explore issues of wider interest, such as the adequacy of environmental or social responsibility disclosures, and to test and augment professional firm findings. In so doing, scholars can go some way to remedying the gap between academic research and practice.

Originality/value
Little attention has been given to the use of expansive, expert target-disciplinary judgement in the methodological literature.
Social entrepreneurship in Russia and Asia: further development trends and prospects
Authors: Popkova Elena G. , Sergi Bruno S. 
Published: February 2020

PurposeThis paper aims to determine the trends and prospects of the development of social entrepreneurship in Russia and Asian countries.Design/methodology/approachThe methodology includes trend, regression, and correlation analysis and scenario (imitation) modeling and elaborates on perspectives and recommendations for further development of social entrepreneurship in Russia and Asia.FindingsDespite the active development of social entrepreneurship in Russia and Asian countries (its share in the structure of GDP of these countries constituted 2.6% on average in 2018), it accounts for a small contribution to domestic development of socio-economic systems. These countries of Asia in 2018 were peculiar for low level of social freedoms (70th position in the world), low level of healthcare (51st position), moderate level of ecological effectiveness (61.33 points out of 100), moderate level of education (0.767 points out of 1) and low level of development of infrastructure (39 points out of 100). In the provision of social freedoms and healthcare, social entrepreneurship is least developed and is peculiar for a tendency for a decrease. The difference between demand and offer of social entrepreneurship causes an imbalance of the market of social (non-profit, volunteer and charity) services in these countries. This imbalance is to be overcome with the recent tendency of digitization of social entrepreneurship in Russia and Asian countries.Originality/valueDigitization occupies the last position among the factors of the development of social entrepreneurship. Tax stimulation of social entrepreneurship is preferable, so it is recommended to pay primary attention to it until 2022, for the provision of the balance of the market of social services.
Exploring native advertising in Turkey: insights from digital immigrants and digital natives
Authors: Misci Kip Sema , Umul Ünsal Pınar 
Published: February 2020

Purpose
This study aims to achieve broad insights into perceptions and attitudes of Turkish digital immigrants (DI) and digital natives (DN) toward native advertising (NA) format.

Design/methodology/approach
Based on extant review of literature, semi-structured interview questions helped to solicit subjective interpretations, perceptions and attitudes of Turkish consumers toward NA format. In-depth interviews with 36 participants were conducted.

Findings
The study gains new knowledge on issues related to NA format, such as self-determination of viewing, privacy and accuracy of information. Findings provide whys and wherefores for these undiscovered issues, as well as for preexisting themes such as format recall and recognition, disclosure, communication/marketing aims, attitudes toward NA format, brand and publisher, NA placement and “nativity” of the format. In terms of perceptions and attitudes of DIs and DNs, both similarities and differences exist. DNs consider viewing NA content under their own initiative, so their perceptions and attitudes toward NA are shaped accordingly.

Research limitations/implications
The interviews were carried out in a single setting; with a convenience sample of consumers living in Izmir, Turkey. Certain age and education levels were considered desirable as main criteria for selection.

Practical implications
The study identifies consumer concerns on the NA format and content; and provides suggestions for advertisers, publishers and ad professionals on disclosure, relevancy and frequency of exposure, which can be applied in practice. Implications for public policy are also discussed.

Originality/value
This is the first known study to explore perceptions and attitudes of DIs and DNs toward NA format in the Turkish context. This study uncovers and discusses insights into underlying reasons of DI/DNs’ perceptions and attitudes. The study extends prior findings of quantitative research on NA, offering fruitful insights for future research.