bluuebunny/crossref_metadata_2025_split huggingface dataset:
e-Healthcare service quality: consumer satisfaction and its association with demographic characteristics
Authors: Verma Prachi , Kumar Satinder , Sharma Sanjeev K. 
Published: July 2020

PurposeUse of technology for quality healthcare services has developed into a new field known as “e-Healthcare services.” Healthcare providers often judge their quality of services with consumer satisfaction. With e-Healthcare services, consumer satisfaction is influenced by the quality of healthcare services provided and the demographic characteristics. The purpose of the present case study is to recognize the important predictors of quality, which are significant for consumer satisfaction with e-Healthcare services by using Zineldin's 5Qs model. It also aims to find the strength of association among the predictors of consumer satisfaction and the demographic characteristics of the respondents.Design/methodology/approachA questionnaire-based study was conducted at a public (PGIMER, Chandigarh) and a private hospital (Fortis Hospital, Mohali) of Punjab, India, from February 2018 to March 2019. The structured, closed-ended questionnaire, to be marked on a 1–5 point Likert scale, was adapted from Zineldin's 5Qs model and was distributed to the respondents sitting in the waiting halls of the selected hospitals. The respondents comprised of both the patients and their attendants who were aware of e-Healthcare services and were using them.FindingsThe analysis identified quality of interaction, quality of hospital atmosphere and quality of object to be the key predictors of consumer satisfaction with e-Healthcare services. The results reveal a strong association between different demographic characteristics and overall consumer satisfaction with e-Healthcare services.Practical implicationsThe results suggest that improvements in the quality of interaction, quality of hospital atmosphere and quality of object may result in higher consumer satisfaction with e-Healthcare services. Working on the identified dimensions of quality will help the e-Healthcare providers in identifying functional problems of e-Healthcare services and developing improvement strategies, which will also result in better health and quality outcomes. The results of this study will help the e-Healthcare providers in better segmentation of e-Healthcare consumers based on their demographic characteristics and in developing better marketing strategies.Originality/valueThis paper focuses on the quality of e-Healthcare services only and attempts to identify the quality dimensions, which leads to the satisfaction of e-Healthcare consumers. The identified quality dimensions will help in designing better e-Healthcare services and framing policies. It also highlights the association of demographic characteristics with important quality dimensions.
The effectiveness of technical strategies in Malaysian Sharīʿah vs conventional stocks
Authors: Ling Pick-Soon , Abdul-Rahim Ruzita , Said Fathin Faizah 
Published: July 2020

PurposeThis study aims to investigate Malaysian stock market efficiency from the view of Sharīʿah-compliant and conventional stocks based on the effectiveness of technical trading strategies.Design/methodology/approachThis study uses unconventional trading strategies that mix buy recommendations of Bursa Malaysia analysts with sell signals generated from 10 selected technical trading strategies (simple moving average, moving average envelopes, Bollinger Bands, momentum, commodity channel index, relative strength index, stochastic, Williams percentage range, moving average convergence divergence oscillator and shooting star) that are detected using ChartNexus. The period from 1 January 2013 until 31 December 2015 produces a total sample consisting of 1,265 buy recommendations of 125 Sharīʿah-compliant stocks and 400 buy recommendations of conventional stocks. The study period is extended until 31 March 2016 to provide an ample time for detecting the sell signal especially for buy recommendations that are released towards the end of 2015.FindingsThe resulting Jensen’s alpha show 8 out of 10 strategies are effective in generating abnormal returns in Sharīʿah-compliant samples while only 3 out of 10 strategies are effective in conventional samples. Prominent effectiveness of technical trading strategies in Sharīʿah-compliant stocks implies clear inefficiency in that stock market segment as opposed to those of the conventional stocks.Originality/valueThe results based on unconventional trading strategies provide new insights of Malaysian stock market efficiency especially in Sharīʿah-compliant and conventional stocks. The paper provides more robust findings on market efficiency as firms’ equity level data were focussed together with analysts’ buy recommendations from Bursa Malaysia.
Playing safe games – thematic analysis of victims’ perspectives on gendered bullying in academia
Authors: Krishna Arathi , Soumyaja Devi 
Published: July 2020

Purpose
High incidence of workplace bullying in Indian organizations is well-acknowledged, but less is known about the games that bullies play to create a favorable atmosphere for bullying in academic institutions. This study aims to reveal the “safe game” tactics that the bullies use to chase targets like a predator chases his prey.

Design/methodology/approach
The study explores various manifestations of academic bullying by analyzing the victimization experiences of women faculty in academic institutions. The data were collected through in-depth, semi-structured interviews and informal discussions to explore the victimization episodes in detail.

Findings
The analysis indicates a set of common manifestations framed by bullies in academia to create a favorable environment for bullying. These manifestations often play out in a sequence. Initially, the targets are overloaded with work to portray the victims as incapable and less competent. Then, the bullies lodge many formal complaints with the help of their supporters. Finally, they create an environment of silence by threatening them for their responses against bullying.

Originality/value
This paper is supported by previous research in this area and progresses by exploring the experiences of the victims in academics to find a common sequence in the mistreatment they suffer. The study concludes by showing unexplored areas in research on workplace bullying in the academic sector and provides a foundation for further research.
Platform-mediated tourism micro-entrepreneurship: implications for community-based tourism in Thailand
Authors: Ditta-Apichai Morakot , Kattiyapornpong Uraiporn , Gretzel Ulrike 
Published: July 2020

Purpose
This paper aims to bridge micro-entrepreneurship, sharing economy and community-based tourism (CBT) literature by analyzing the specific ways in which technological platforms mitigate risks and create opportunities that benefit local communities.

Design/methodology/approach
Six online platforms (two local and four international) used by tourism micro-entrepreneurs in Thailand were systematically analyzed to compare and contrast nuances in their business models, as well as their features to highlight benefits to CBT. Thematic analysis was used in the data analysis.

Findings
Three different types of business models based on tourism offers, membership policy and contributions to the destination community were identified. The variety of tourism offers includes tailor-made tours and private tour guides, local food experiences, skilled workshops and other local/community-based activities. Importantly, Thai platforms work closely with the Thai Government to promote tourism micro-entrepreneurship.

Originality/value
This paper adds to tourism micro-entrepreneurship, sharing economy and CBT literature by dissecting the business models of online platforms and their roles as mediators of CBT, discussing the platforms’ contributions to the achievement of sustainable development goals.
Respecting the autonomy of the living and dying
Authors: Stavert Jill 
Published: July 2020

PurposeThe purpose of this study is to inform those who are supporting persons who are dying and are responsible for planning, commissioning or delivering palliative care about the need to support and maximise the decision-making ability and choices of persons with advanced dementia or severe frailty.Design/methodology/approachThis article will consider the legal and human rights principles applicable to Scotland, and indeed to other jurisdictions, which govern decisions about care and treatment of persons with and without capacity and the application of these principles to palliative care situations.FindingsIt is important that those involved in the care and support of the dying are fully aware of the need to support and maximise their decision-making ability concerning palliative care and treatment choices.Research limitations/implicationsIt is a well-established legal and human rights principle that the decisions of a person with capacity must be respected, including decisions about palliative care and treatment at the end of life. Moreover, recent developments in international human rights law reinforce the message that this principle applies equally to all. Applying this principle into persons with advanced dementia or severe frailty therefore requires skilled assessment and supported decision-making in order to optimise capacity and respect autonomy.Originality/valueThe discussion applies the United Nations Convention on the Rights of Persons with Disabilities approach concerning equality of rights enjoyment and supported decision-making to palliative care and treatment situations.
Audit committee members with CEO experience and the value of cash holdings
Authors: Choi Sunhwa , Han Jinwoong , Jung Taejin , Song Bomi 
Published: July 2020

PurposeThe purpose of this study is to examine whether the presence of an audit committee (AC) members with Chief Executive Officer (CEO) experience (supervisory experts) affects the market value of cash holdings.Design/methodology/approachTo estimate the marginal value of cash holdings, this study uses the model proposed by Faulkender and Wang (2006). The sample is 2,031 firm-year observations in Korea from 2000 through 2015.FindingsThe authors find that the presence of supervisory experts on ACs has a negative impact on the value of cash holdings. This result suggests that supervisory experts on ACs weaken monitoring of managerial actions. The authors also find that the negative effect of supervisory experts on the value of cash holdings is mitigated when there are other AC members with accounting expertise.Practical implicationsThe findings that AC supervisory expertise impairs the effectiveness of ACs, and thus destroys shareholder value have policy implications because the current regulations in many countries use a broad definition of financial expertise that includes supervisory expertise.Originality/valueThis is the first study that directly examines the effect of AC supervisory expertise on the value of cash holdings. The study also contributes to the literature on the role of ACs in emerging markets by documenting the limitations of corporate governance systems adopted from the Anglo–Saxon model.
A novel mathematical model for municipal waste collection and energy generation: case study of Kermanshah city
Authors: Valizadeh Jaber 
Published: July 2020

PurposeWaste production and related environmental problems have caused urban services management many problems in collecting, transporting and disposal of waste. Since collecting and transporting waste are important parts of waste management budget, it is necessary to apply an appropriate method to reduce costs of collection. The aim of this study is to design a new model for urban waste collection vehicle routing problem with time windows and energy generating from waste.Design/methodology/approachA multiobjective model is presented with the objectives of minimizing cost of waste collection, reducing emissions from environmental pollutants and increasing income of recycles trade and energy recovery. Concerning the complexity of the model and its inability to solve large-scale problems, hyperactive genetic algorithms and multiple objective particle swarm optimization are applied.FindingsThe proposed model not only affects costs and income but also reduces the emissions of environmental pollutants. To solve the formulated model, multitarget approaches are applied on the processing site of Kermanshah city as a case study. The solutions of these algorithms and the exact method of partial constraints are compared and the outcomes are verified by numerical analysis by solving various examples in small, medium and large scales. The proposed model helps to collect urban wastes in the shortest possible time in addition to reducing the total cost, revenues from the sale of recycled materials and energy generation.Research limitations/implicationsWaste collection is related to VRP issue. Considering the environmental requirements in waste management, the concept of green supply chain is approached. This study provides a better understanding of urban waste management by examining various articles and combining economic and environmental dimensions. Waste management with a green approach and energy production from disposable waste involves many common stakeholders.Practical implicationsThis study suggests that proper waste management can generate revenue from municipal waste. Moreover, it reduces cost of collecting and emission of environmental pollutants. These findings could motivate companies to waste management with a sustainable approach.Originality/valueThe proposed model boosts the current understanding of the waste management and energy generation of waste. The paper adds additional values by unveiling some key future research directions. This guidance may demonstrate possible existing and unexplored gaps so that researchers can direct future research to develop new processes.
Manufacturers' and distributors' capabilities influencing dual channel choice
Authors: Ishii Ryuta 
Published: July 2020

PurposeMany manufacturers implement a dual channel strategy, which can be defined as the simultaneous use of integrated and independent channels of distribution for the same product line. This study employs the resource-based theory and examines how manufacturers' and distributors' capabilities affect manufacturers' choices of dual channel strategy. The study also examines how fit between organisational capability and channel structure affects channel system performance.Design/methodology/approachEmpirical testing was conducted using survey data collected from 262 Japanese business-to-business manufacturers. This study performed a multinomial logistic regression analysis to examine the antecedents of dual channel strategy and a t-test to examine its performance implications.FindingsThe results show that manufacturers' information capabilities and the availability of distributors' selling capabilities affect whether manufacturers choose a dual channel strategy, and that market turbulence moderates the effects of these two capability factors. The results also indicate that manufacturers can improve their channel system performance by choosing channel strategies that fit organisational capabilities.Originality/valueMost previous studies employ transaction cost theory to identify the factors driving the choice of dual channel strategy. However, these studies neglect the heterogeneity of resources/capabilities. Little is known about whether capability factors affect the dual channel strategy, and how this choice can be linked to channel system performance. By addressing this knowledge gap, this study contributes to enhance our understanding of dual channels.
Adding a strategic lens to feasibility analysis
Authors: Berry Gregory , Shabana Kareem M. 
Published: July 2020

PurposeTraditional feasibility analysis is focused on the immediate and urgent needs of a new venture start-up. All four parts of the feasibility analysis (product/service, industry/market, organizational, and financial) are valuable and essential, but what is missed is a part that provided attention to the longer-term requirements for success and sustainability. A fifth strategic feasibility analysis is needed, focused on the long-term sustainability of the new venture. This strategic/contingent context-dependency lens considers the organization's long-term survival, confirming that organizational success depends on the new venture's ability to emphasize its uniqueness and fit with its external environment.Design/methodology/approachThis paper takes advantage of the decades-long literature review in Strategy to combine known data with entrepreneurial practice in undertaking the feasibility analysis.FindingsThis enhanced feasibility analysis adds a strategic lens beyond the traditional four-part feasibility analysis, resulting in identifiable value-added benefits and awareness of potential opportunities or threats in the longer term.Research limitations/implicationsThis research is conceptual and theoretical at this point, without field implementation.Practical implicationsNew venture failure is an ongoing concern for many. This suggested strategic lens, especially the sustainability aspect (beyond the “what-do-we-need-to-do-to-open-the-doors” of much feasibility analysis) may prove very useful. Competitive advantage is examined in the traditional feasibility analysis, but this strategic lens suggests a longer term examination, and engages with competitor response.Social implicationsIf adopted, this enhanced analysis may lead to greater success for new venture start-ups, thus less wasted time, energy and money.Originality/valueThis is the first attempt at adding a focused strategic lens to the traditional entrepreneurial feasibility analysis. This may seem like a simple and elementary shift of perspective, but the implications are huge, and take advantage of the decades-long research stream in strategic thinking and planning.
Interactional justice and willingness to share tacit knowledge: perceived cost as a mediator, and respectful engagement as moderator
Authors: Gupta Bindu , Wang Karen Yuan , Cai Wenjuan 
Published: July 2020

PurposeManaging tacit knowledge effectively and efficiently is a huge challenge for organizations. Based on the social exchange and self-determination theories, this study aims to explore the role of social interactions in motivating employees' willingness to share tacit knowledge (WSTK).Design/methodology/approachThe study used a survey approach and collected data from 228 employees in service and manufacturing organizations.FindingsInteractional justice and respectful engagement are positively related to WSTK. The perceived cost of tacit knowledge sharing (CostTKS) partially mediates the relationship between interactional justice and WSTK. Respectful engagement moderates the negative relationship between interactional justice and the perceived CostTKS.Research limitations/implicationsThe study advances the understanding of the role of social interaction in facilitating employee WSTK by integrating the direct and intermediate relationships involving the effect of supervisor's interactional justice and peers' respectful engagement and employee perceived CostTKS on WSTK.Practical implicationsThe findings have important practical implications for organizations as these suggest how organizations can help tacit knowledge holders experience less negative and more supportive behaviors when they engage in voluntary TKS.Originality/valueThis study examines the effect of both vertical and horizontal work-related interactions on perceived CostTKS and sequentially on WSTK, thereby extending existing literature.
Critical social science as a research methodology in universities in times of crisis
Authors: Smyth John 
Published: July 2020

PurposeTo consider what a criticalist qualitative research methodology might look like for universities in the context of the contemporary COVID-19 crisis.Design/methodology/approachThis polemical paper explores the rationale for a dramatic recasting of the approach needed in qualitative research methodology to address the challenges of the crisis-ridden times we live in. Broadly conceived of as an “evolving criticality”, to borrow from Kincheloe, the paper addresses the kind of disposition, orientation or state of mind required that provides the space and opportunities in universities within which this strategic methodological reinvention might occur. After explaining what a research methodology committed to the notion of “criticality” might look like, the paper argues that to enact this we need to start with the immediacy of our own academic work and then emanate to other public spheres.FindingsThe polemical exchange engaged in by this paper presents the underpinnings of how critical social science might be deployed in both reconceiving how we understand the purpose of research in universities and changing the nature of academic work.Research limitations/implicationsThese exist only in so far as university academics are prepared to embrace what is being argued for to change the status quo.Practical implicationsThe broader critical social science methodology being argued for in this paper is using a wider framing to a form of critical ethnography that has the potential to enable academic workers to extricate themselves from the ruinous situation brought on by the neoliberal paradigm that has been so drastically exacerbated by COVID-19.Originality/valueWhile the paper rehearses some existing ideas of critical social science, the novelty of the papers lies in the way these are applied to the COVID-19 crisis within which universities have become embroiled.
Additive manufacturing of shape memory polymers: effects of print orientation and infill percentage on shape memory recovery properties
Authors: Villacres Jorge , Nobes David , Ayranci Cagri 
Published: July 2020

Purpose
The purpose of this paper is to study the shape memory properties of SMP samples produced through a MEAM process. Fused deposition modeling or, as it will be referred to in this paper, material extrusion additive manufacturing (MEAM) is a technique in which polymeric materials are extruded though a nozzle creating parts via accumulation and joining of different layers. These layers are fused together to build three-dimensional objects. Shape memory polymers (SMP) are stimulus responsive materials, which have the ability to recover their pre-programmed form after being exposed to a large strain. To induce its shape memory recovery movement, an external stimulus such as heat needs to be applied.

Design/methodology/approach
This project investigates and characterizes the influence of print orientation and infill percentage on shape recovery properties. The analyzed shape recovery properties are shape recovery force, shape recovery speed and time elapsed before activation. To determine whether the analyzed factors produce a significant variation on shape recovery properties, t-tests were performed with a 95% confidence factor between each analyzed level.

Findings
Results proved that print angle and infill percentage do have a significant impact on recovery properties of the manufactured specimens.

Originality/value
The manufacturing of SMP objects through a MEAM process has a vast potential for different applications; however, the shape recovery properties of these objects need to be analyzed before any practical use can be developed. These have not been studied as a function of print parameters, which is the focus of this study.