bluuebunny/crossref_metadata_2025_split huggingface dataset:
When all else fails: amateur radio becomes lifeline of communications during a disaster
Authors: Gill Gursimran Singh 
Published: December 2019

Purpose
The purpose of this paper is to explore the past events where communication challenges have occurred during a disaster, and events in which amateur radio had played a vital role in creating reliable communication links during the disaster response. Furthermore, this paper identifies the modern technology available with amateur radio operators that can be used to create reliable communication networks in order to meet the high demand of disaster communication.

Design/methodology/approach
In this paper the author has conducted an integrative literature review, while analyzing case studies of disasters where communication challenges have occurred and the amateur radio has provided communication support during a disaster response.

Findings
In today’s world there is a heavy reliance on centralized communications infrastructure such as cell towers, which are very likely to fail during a disaster. Failure or overload of such infrastructure will cause disruptions in communications and make the disaster response inefficient. Amateur radio does not rely on centralized communications infrastructure, and has the ability to be used to meet the demand during many disaster situations. Thus, it is very important for emergency professionals to understand the value of including amateur radio operators in emergency operations plans.

Research limitations/implications
Research is qualitative in nature, with an aim to write a short paper introducing the issues of Disaster Communications.

Originality/value
This paper is intended to provide an insight about the importance of reliable communications during a disaster. Communication interruptions can create a lot of problems and cause inadequate coordination between response agencies. In order to mitigate such challenges it is crucial to study the vital role of amateur radio in supporting the communications when all other mediums of communication fail.
Institutional drivers, historical determinism, and economic development in Mozambique
Authors: Brites Pereira Luis , Luiz John Manuel 
Published: December 2019

PurposeThe purpose of this paper is to examine the evolution of political and economic institutions, their persistence and interdependence and their effects on economic progress in Mozambique.Design/methodology/approachUsing a unique data set, which has developed detailed long-run indices of institutional change in Mozambique from 1900 onwards, the research utilizes time-series econometrics to estimate cointegration relations and Vector Autoregressive and Vector Error Correction models, and also Granger causality, correlation and residual analysis when interpreting the estimation results.FindingsIt shows support for path dependence in political and economic institutions as well as the critical juncture theory and modernization hypothesis, and for webs of association between these institutions and economic development. It provides evidence of an equilibrium-dependent process, where history does matter (as do early conditions), and whose impact may differ depending on the nature of institutional arrangements. Various institutions created during colonial times have a bearing on the present state of institutions in Mozambique, as reflected in important continuities regarding the forms of political economy, among others.Originality/valueThe work contributes to existing research not only through the employment of a new set of institutional measures, which allows for a particularly long time-series investigation in a developing country setting, but also through its contribution to studies on modernization and critical junctures but in a longitudinal manner which allows for the exploration of complex dynamics embedded within a country’s particular political economy. The implications are far-reaching and carry importance beyond the academy given the pressure on policymakers to get things right because of the persistence of institutions and their consequences and the associated path dependency.
Exploring the dual nature of supplier relationship commitment on buyer behaviors
Authors: Verghese Anto John , Koufteros Xenophon , Peters Richard 
Published: December 2019

PurposeThe authors argue that the supplier’s perspective in managing buyers using relationship commitment is incomplete. The primary reasons for incompleteness are that: the effects of the two types of relationship commitment (i.e. affective and continuance) on buyer behaviors (i.e. individualized consideration and opportunism) are largely ignored from a supplier’s perspective; there is quandary regarding the effects of the two relationship commitment types in a relationship, whether they are favorable or not; and there is also ambiguity regarding the conditions under which relationship commitment types might serve as effective relational governance mechanisms. The paper aims to discuss this issue.Design/methodology/approachThe authors employ survey data obtained from 207 suppliers to test the hypotheses using structural equations modeling.FindingsThe authors extend contemporary knowledge on supplier relationship commitment by revealing that at high-levels of buyer-leverage, supplier affective commitment can induce buyer opportunism and supplier continuance commitment can induce buyer individualized consideration. Furthermore, buyer-leverage positively moderates the interaction effect of supplier commitment types to promote buyer opportunism.Research limitations/implicationsThe authors do not examine a buyer’s perspective, but from a supplier’s perspective, suppliers can maximize their benefits from their relationship commitment by embracing affective commitment while ensuring that buyers do not have excessive leverage.Originality/valueThe study presents a significant contribution to the extant literature on relationship commitment by probing the dual nature of supplier relationship commitment; albeit for specific configurations of commitment types and buyer-leverage.
The impact of the level of customer satisfaction on the quality of e-commerce services
Authors: Gajewska Teresa , Zimon Dominik , Kaczor Grzegorz , Madzík Peter 
Published: December 2019

PurposeThe purpose of this paper is to present the results of surveys conducted in the field of level of e-commerce services quality. The criteria of quality of e-commerce services were identified. On this basis the hierarchy of importance of the adopted criteria for e-commerce service quality were proposed.Design/methodology/approachThe level of customer satisfaction was measured using the Servqual method. In order to compare two groups: the quality of e-commerce services before purchase and the quality of e-commerce services after the purchase, a student’st-test was used. To check if the relations between variables are sufficient to carry out the factor analysis (sampling adequacy), the Keizer–Meyer–Olkin test was used. The scope of the research included 23 selected criteria of customers satisfaction.FindingsA comparison of the Servqual weighted and unweighted results shows that customers valued the guarantee/safety dimension the most. It can therefore be expected that customers perceive e-commerce services with increasing trust and consider them increasingly reliable which is also confirmed by the growing tendencies in the forecasts of e-commerce services in Poland.Originality/valueResearch allows to know the opinion and expectations related to the quality of services provided in the analysed area and to develop the strategy of company. The most important indicator of the quality of e-commerce services remains reliability (weighting = 0.34). However, the noticeable difference in opinions concerns the tangible elements index compared to the results of the Berry and Parasuraman team and amounted to 0.20.
Client protection and sustainable performance in microfinance institution
Authors: Bakar Nor Maisarah , Abdul Rahman Rashidah , Ibrahim Zuraeda 
Published: December 2019

Purpose
Microfinance institutions (MFIs) provide credit to low-income beneficiaries, enabling them to gain access to financial assistance. To ensure that clients are protected, all MFIs should adhere to basic corporate governance principles to guarantee uniform standards, transparency and good corporate governance practices in their institutions. Hence, the purpose of this paper is to explore the client protection practices and sustainable performance of Amanah Ikhtiar Malaysia (AIM), a leading MFI in Malaysia.

Design/methodology/approach
Closed-ended questionnaires were distributed to managers and assistant managers at 76 AIM branches across the peninsular Malaysia. A response rate of 68 per cent was achieved from the total questionnaires distributed.

Findings
The result shows that the level of client protection in AIM is high. It shows that accountability and debt collection process have a significant influence on the level of sustainable performance of AIM, whereas transparency and transaction costs have an insignificant impact on the level of sustainability of AIM. Consistent with the agency theory and institutional theory, the result also implies that having better debt collection process policy and structure, and accountability among management will enhance the level of sustainability of AIM.

Originality/value
Previous studies focused on the single issue of sustainability in microfinance, such as on repayment performance among the poorest people whom AIM served as clients. However, studies on the accountability towards clients are still underdeveloped by researchers. Hence, the current study fills the gap by examining whether client protection affects the sustainability of AIM.
Muddied living: making home with dog companions
Authors: Cudworth Erika 
Published: December 2019

PurposeFocusing on everyday lives and relationships within the household, the purpose of this paper is to suggest that the quality of “home” is altered by the presence of animal companions. Conceptions of home as a haven have been critiqued on grounds of the elision of power relations, yet home has also been understood as a place of resistance to, and refuge from, an exploitative and exclusionary public world. Acknowledging differentiated relations of power and understanding homemaking as a process, this paper investigates the playing out of species relations within home space.Design/methodology/approachThis paper draws on empirical material from a study of companion species in households and public spaces, deploying ethnographic material gained through extended observation and semi-structured and often mobile interviews with dog “owners” in urban and rural contexts in the UK.FindingsDogs transform domestic space through muddying human lives. This process is twofold. First, life in posthumanist households problematizes boundaries between humans and other creatures in terms of relationships, behaviour and use of space. Second, muddied living involves breaching and maintaining domestic order. Muddied living is characterised by tension, power and compromise. Homes are posthuman not just by including non-human animals, but through elements of dog agency in how home is made.Originality/valueLittle has been written of “home” within sociology, despite “home” capturing a range of social practice. Sociologists examining human–animal companion relations have not considered how relations play out in home space. This paper investigates home as a shared space of multispecies interaction, making the case for a posthuman sociology of home.
Occupational health in mental health services: a qualitative study
Authors: Oates Jennifer , Hassan Rasiha 
Published: December 2019

Purpose
The purpose of this paper is to explore occupational health (OH) clinicians’ perspectives on employee mental health in the mental health workplace in the English National Health Service.

Design/methodology/approach
Thematic analysis of data from seven semi-structured interviews is performed in this paper.

Findings
Three themes emerged under the core theme of “Situating OH services”: “the Uniqueness of the mental health service setting”, “the Limitations of OH services” and “the Meaning of mental health at work”. An important finding came from the first theme that management referrals in mental health may be due to disputes about workers’ fitness to face violence and aggression, a common feature of their working environment.

Research limitations/implications
This was a small scale study of a previously unresearched population.

Practical implications
These findings should be used to refine and standardise OH provision for mental healthcare workers, with a particular focus on exposure to violence and workers’ potential “lived experience” of mental illness as features of the mental health care workplace.

Originality/value
This is the first study to explore OH clinicians’ perspectives on the mental health service working environment.
The impact of the macro-environment on consumer scepticism towards cause-related marketing
Authors: Priporas Constantinos-Vasilios , Kamenidou Irene (Eirini) , Nguyen Nga , Shams Riad 
Published: December 2019

PurposeThe purpose of this paper is to explore how the macro-environment influences consumer scepticism towards cause-related marketing (CRM), especially in a turbulent economic setting.Design/methodology/approachAn exploratory qualitative research study utilising open-ended, semi-structured Skype interviews with 26 respondents was conducted in a country experiencing economic crisis.FindingsThe findings demonstrate that respondents hold a strong scepticism towards CRM campaigns and they are more negative towards the CRM campaigns initiated by foreign enterprises as compared to the domestic ones. This can be attributed to ethnocentrism, or even antipathy or animosity towards foreign companies due to crisis. Furthermore, results reveal that the political and legal elements of the macro-environment have an impact on consumer scepticism towards CRM campaigns, while the impact of the economic crisis itself did not seem to be equally significant.Originality/valueThis work contributes to the existing literature of CRM as it is the first study that explores the impact of macro-environmental elements on consumer scepticism towards CRM within an economic turbulence setting.
Applying the Zaltman metaphor elicitation technique on understanding place image
Authors: Truong Van-Anh T. 
Published: December 2019

PurposeDanang – a heritage gateway, a socioeconomic urban of Central Vietnam – has been known as a livable city, a fantastic destination and a leading position in the Provincial Competitive Index. Since branding Danang appears to be unfocused, it is suggested that the city follow a strategy to meet the shared expectations of stakeholders instead of trying to create separate images toward different audiences. The paper aims to discuss these issues.Design/methodology/approachTherefore, this study selects the bottom-up approach from the viewpoint of Danang students whose requirement is consistent with those of investors, citizens and tourists.FindingsThe finding represents the initial associations of students about Danang as a livable, friendly, dynamic, modern coastal city of tourism and development with many opportunities, potential, attraction, integration and hometown feel. These salient images are exceeded from city characteristics, such as natural endowment, leisure places, beautiful scenes, diverse cuisine, peaceful, suitable living environment, orderly traffic, infrastructure and local people. Besides, crowded caused by development and population growth leads to an unpleasant feeling about narrow spaces but can be overwhelmed by the bustle. Although the result shows the success of Danang in communication, it also figures out the loss of the livable image in local students’ minds.Practical implicationsHence, Danang must boost the positive effects of tourism development and limit its negative side. University–city cooperation through co-branding strategies can be considered a solution.Originality/valueThe study contributes not only to branding Danang but also to the literature because this is the first complete application of the Zaltman metaphor elicitation technique in city branding.
Factors influencing the learning of accounting information systems (AIS)
Authors: Moradi Mahdi , Tarighi Hossein , Hosseinipour Reza , Saravani Mahdi 
Published: December 2019

Purpose
The purpose of this paper is to investigate factors affecting the students’ learning of the concepts of the accounting information systems (AIS) in Iran.

Design/methodology/approach
The statistical population of the study is the accounting and auditing students (Master’s degree) who have the lesson of AIS at state and private universities, as well as the institutes of higher education in 2017. The Likert scale has been used to design questionnaires. Further, the data were analyzed using structural equation modeling with the partial least squares technique.

Findings
Overall, after analyzing and comparing the results of the hypotheses, it was found that, respectively, “assistance to students,” “the power of critical thinking,” “academic professors skills,” “kind of transition to university,” “AIS course structure,” “proper timing of AIS presentation,“ “presentation of a prerequisite course” and finally, “appreciation of AIS” have the greatest impact on the level of student learning in AIS lesson. The results of this paper showed that “teaching style” and “having the previous background of the information system concepts” do not have a statistically significant effect on students’ general learning.

Originality/value
Without any overstatement, this paper will warn educational authorities in emerging countries that lack of attention to factors affecting university students’ learning can have serious consequences for the market of a country. Other than that, this paper will make university professors aware of the effects of effective methods for better student learning in the field of information technology, so that they can make a better assessment of the importance of AIS course.
Factors associated with patient delay among tuberculosis patients in border hospitals, Chiang Rai province, Thailand
Authors: Sikkhajan Yotsanon , Sirichokchatchawan Wandee 
Published: December 2019

Purpose
The purpose of this paper is to determine the factors associated with patient delay among tuberculosis patients in border hospitals, Chiang Rai province, Thailand.

Design/methodology/approach
A cross-sectional study was conducted in the four biggest border hospitals in Chiang Rai province, Thailand during May to July 2018 among 103 identified TB cases. Data were collected by a face-to-face interview with structured questionnaire on patients’ general characteristics, HIV status and patient delay status. Descriptive statistics were used to analyze the patients’ general characteristics, HIV and patient delay status. The association among variables and patient delay was analyzed by χ2-test. The variables with p-value<0.20 obtained in bivariate analysis were further analyzed by binary logistic regression and considered significant with p-value<0.05.

Findings
All patients enrolled, most were reported with patient delay (65.0 percent). Bivariate analysis demonstrated that level of education, nationality and HIV status were associated factors for patient delay. Among these factors, binary logistic regression revealed that HIV negative TB patients were increased 6.806-fold odds of being patient delay (OR = 6.806; 95% CI: 1.174–39.462), while non-Thai TB patients were also increased 2.824-fold odds of being patient delay (OR = 2.824; 95% CI: 1.041–7.660).

Originality/value
Patient delay among TB patients in Chiang Rai province was high. This study further supports the requirement on promoting of TB knowledge and awareness emphasized on non-Thai population and general public along the border areas of Chiang Rai province.
Work-environmental determinants of mass fainting illness among textile factory workers
Authors: Phy Maly , Pungpeng Twisuk , Boonshuyar Chaweewon , Chartananondh Thanu 
Published: December 2019

Purpose
The purpose of this paper is to develop a brief screening instrument to identify risk factors of factory workers experiencing mass fainting illness (MFI) due to work-environmental determinants.

Design/methodology/approach
A factory-based cross-sectional study was conducted among 740 workers in October 2017 and was completed with face-to-face interviews. Data analyses included univariate logistic regression, backward stepwise linear regression and multiple logistic regression. Sum scores on significant items and receiver operator characteristic curves were used to compute potential cut-off points and the sensitivity and specificity rates.

Findings
Significant work-environmental factors were identified as working at very high speeds, having less influence on the choice of working partners, perceived high temperature at work, having less opportunity to do their best at work, and concern about losing a job in the next six months. In developing a screening instrument, a 6.5 cut-off point that corresponded to 99.6 percent sensitivity and 92.2 percent specificity was identified.

Originality/value
The study concludes that this MFI-instrument could potentially be used to prevent MFI. By understanding the policy implications, the government body, employers, workers, development partners and stakeholders should work toward preventing MFI. Implementing a preventive measure is therefore warranted due to the health education impact.
Deriving significant factors for managing change in UN
Authors: Wan James , Saade Raafat , Wang Ling 
Published: December 2019

Purpose
A consequence of the UN general assembly resolution calling for increased efficiency and better utilization of resources in all its agencies, is a mandate for change. As a response to this resolution, the purpose of this paper is to identify the key factors for managing change.

Design/methodology/approach
A survey methodology approach was used where officials representing department heads, middle managers, professionals and specialists were the target participants. Exploratory factor analysis was done for factor validation and reduction, followed by confirmatory factor analysis to identify the relationships between those factors.

Findings
Three significant factors, communication, temporal sensitivity and knowledge were found to represent a shared common theoretical propositions from Kotter’s, Lewin’s and ADKAR models. Extracted factor explain the proposed United Nations (UN) model.

Research limitations/implications
Due to political and cultural reasons, characteristics of participants could not be revealed. Also, a larger pool of participants spanning across all the UN agencies would provide more comprehensive view. The final UN model proposed herein would need to be further validated and tested within each agency as well as across them.

Practical implications
The study urges the UN to utilize its findings, with the hope of standardizing an effective change management model for all its agencies.

Originality/value
While change management literature primarily focuses on the private sector, few are applicable in the public sector. Research effort on managing change in UN is scarce. This study advocates the need for UN research to fill this very important gap. As such, the authors test existing theoretical model and then adapt it for the UN context.