bluuebunny/crossref_metadata_2025_split huggingface dataset:
The effect of customer orientation coaching on employee’s individual performance and financial and non-financial performance
Authors: Abedini Koshksaray Amir , Ardakani Allahyar (Arsalan) , Ghasemnejad Naeimeh , Qhodsikhah Azbari Ateneh 
Published: May 2020

PurposeRecently, banks have focussed on teaching marketing skills, especially customer orientation. This issue, according to previous studies, has led to improved employee and bank performance. In this regard, Tejarat bank (an Iranian Bank) also organised specialised customer orientation courses for its employees with the help of the Iranian Scientific Marketing Association. Consequently, the purpose of this study is to examine the effect of customer orientation coaching on employee’s individual performance and financial and non-financial performance of the bank.Design/methodology/approachAccordingly, by using theoretical foundations, this study attempted to present a comprehensive conceptual and theoretical model on the effect of customer orientation coaching on employee and bank performance. The structural equation modelling was run to test the relevant hypotheses.FindingsThe results showed the significant effect of customer orientation coaching on employee performance either directly or indirectly. Customer orientation, competitor orientation, sales orientation and the long-term orientation of the employees were mediating factors between customer orientation coaching and employee performance. The effect of employee’s performance on the financial and non-financial performance of the bank was also significant.Originality/valueThese results help to understand the importance of coaching for developing customer orientation and perception about competitor orientation, sales orientation and long-term orientation of employees and their effect on individual and organisational performance.
Uncontested: electoral competition in American school board elections
Authors: Ford Michael , Ihrke Douglas 
Published: May 2020

PurposeThe purpose of this research was to determine the extent to which American school board members faced electoral competition, as well as the factors influencing the likelihood of competition.Design/methodology/approachThe authors utilized original national survey data of American school board members linked with school district demographic data obtained from the National Center for Education Statistics. Several hypotheses were tested using three state-level fixed-effects logistic regression models predicting electoral competition.FindingsThe authors found that 39.6% of American school board members reported not having an opponent in their most recent election. School board members serving larger urban school districts with higher percentages of special needs students and racial minorities were more likely to have faced electoral competition.Originality/valueThe authors highlighted potential flaws in the traditional model of local democratic governance and helped expand understanding of the dissatisfaction theory of American democracy and continuous participation theory. The authors concluded with several suggestions on how the results can be used to inform future local governance reforms that increase electoral competition and/or create more effective governance models.
School leaders' and teachers' leadership perceptions: differences and similarities
Authors: Daniëls Ellen , Hondeghem Annie , Heystek Jan 
Published: May 2020

PurposeThe purpose of this paper is to offer insight into school leaders' and teachers' perspectives on leadership behaviour and its impact on their mutual relationships. Research papers that include perspectives from both school leaders and teachers are relatively scarce in the field of education. However, it is important to take account of both perspectives because if they align, school leaders can be expected to be more successful. Moreover, positive teacher perceptions about school leaders result in lower levels of teacher burnout and enhanced teacher collaboration.Design/methodology/approachThe current study employed qualitative data drawn from 24 primary schools in Belgium. The data set was assembled from 24 interviews with school leaders and 22 focus groups with teachers. The research analyses the interviews and focus groups from an inductive approach in order to let theory emerge, to refine existing theories in the field of education and to get an in-depth understanding of agreements and disagreements in the perspectives of school leaders and teachers.FindingsThe results show that school leaders and teachers perceive school leadership principally as relation- and task-oriented. However, there are differences in the perceptions about the subcategories of relation-oriented behaviour between school leaders and teachers. School leaders refer to consulting with members when making decisions and providing feedback. On the other hand, teachers indicate the importance of support and encouragement and recognition. The perceptions of the relationships between school leaders and teachers seem to match, with both valuing trust, openness and contribution.Originality/valueThis study addresses the relative scarcity of research relating to school leaders’ and teachers’ perspectives regarding school leadership. The study clarifies concepts in order to facilitate further research on school leaders' effectiveness.
Design and control of grid connected inverter for harmonic suppression
Authors: Fei Congliang , Xiahou Pengfei , Wang Fujun 
Published: May 2020

Purpose
This study aims to focus on the grid connected inverter.

Design/methodology/approach
The grid connected inverter for harmonic suppression was designed, the topological structure of the inverter and the design of LCL filter were analyzed, then a PIR controller was proposed and finally simulation and experiment were carried out.

Findings
The simulation results showed that the distortion rates of the 5th, 7th and 11th harmonics under PIR control were 0.14%, 0.13% and 0.06%, respectively, which were significantly lower than that under PI control. The system test results also showed that the current waveform under PI control was rough and total harmonic distortion (THD) content was 3.8%; under PIR control, the grid connected current waveform was relatively smooth, with fewer spikes and burrs, and the THD content was 1.9%, indicating that the harmonics were effectively suppressed.

Originality/value
The experimental results verify that the inverter and PIR controller designed in this study are effective for harmonic suppression. This work makes some contributions to the improvement of the effect of harmonic suppression and promotion of the better application of grid connected inverter.
From PLM 1.0 to PLM 2.0: the evolving role of product lifecycle management (PLM) in the textile and apparel industries
Authors: Conlon Jo 
Published: May 2020

PurposeProduct lifecycle management (PLM) is an enterprise-wide strategy gaining prominence across manufacturing. The fashion industry is a late adopter of PLM, yet within global fashion and textile organisations PLM is now becoming a mainstream approach to optimize core processes. This literature review analyses the latest academic research to establish a broad basis of understanding of PLM in the sector and identify potential future research directions.Design/methodology/approachA systematic literature review was conducted to investigate the current state and main perspectives of research on PLM in the textiles and apparel sector. The paper adopts the three features (managerial, technological and collaborative) of the definition of PLM by Corallo et al. (2013) as the analytic framework for the 27 papers to illustrate how PLM is framed and conceptualised in the RFA sector.FindingsPLM is at an interesting phase as it evolves from classical PLM 1.0 to connected PLM 2.0. The evolution of PLM from its PDM origins as an IT tool to a critical component of the strategy for digital transformation is reported. The strategic role of suppliers is noted as a critical success factor. Key inhibitors relating to PLM adoption and optimization in the sector are identified as limited holistic and theoretical perspective of PLM coupled with a deficiency in relevant industry skills. It is argued that the transformational potential of PLM 2.0 may not be fully realised without a more coordinated development effort through industrial and academic collaboration.Research limitations/implicationsThe limitations of this study are that it is a literature review of academic papers in the RFA sector papers within the timescale 2000–2018. PLM 1.0 has dominated in this time period however the potential trajectory of connected PLM 2.0 is beginning to emerge.Practical implicationsThe results from this paper indicate that there is a lack of research on PLM in the sector and concludes by suggesting promising future research possibilities: further empirical and case studies on organisations implementing a PLM strategy; studies reporting on the contribution of PLM to address the challenges of sustainability, traceability and transparency in the industry and inter-industry collaborations; studies with knowledge management theories specifically applied to the textile and apparel sector; and the opportunity for academic and industry collaboration on the development of PLM to meet these needs.Originality/valueTo the best of the author's knowledge, no systematic literature review on this topic has previously been published in academic journals. Given levels of investment in PLM platforms in the sector, both practitioners in companies and the academic community might find the review and agenda for future research useful.
Halal certification for tourism marketing: the attributes and attitudes of food operators in Indonesia
Authors: Katuk Norliza , Ku-Mahamud Ku Ruhana , Kayat Kalsom , Abdul Hamid Mohd. Noor , Zakaria Nur Haryani , Purbasari Ayi 
Published: May 2020

PurposeHalal tourism is a subset of tourism activities geared towards Muslim which are aligned with the Islamic principles. As a response to this, many food operators have realised the importance of having a halal certification to establish a better market position. In the context of Indonesia, it is yet to be known what attitudes the food operators have towards halal certification and what attributes characterised those who have obtained the certification. Therefore, this study aims to examine the attributes of food operators and their attitudes towards halal certification in Indonesia.Design/methodology/approachA survey and structured interview were conducted on 298 food operators in Bandung, a city in Indonesia, between August and December 2018. Seven hypotheses were proposed and tested to evaluate the association between halal certification and food operators’ attributes and their attitudes towards it.FindingsThe results of the study suggested that food operators who had halal certification can be characterised by the number of branches the businesses have, the knowledge of halal tourism and knowledge on the market segment. However, the age of their business was found not related to halal certification. In terms of attitudes, the study found that performance beliefs, intention to apply and target market segment had associated with halal certification.Practical implicationsThe outcomes of the study could provide information to entities and agencies involved in the tourism industry that consider targeting Muslim travellers as their market segment. Halal certification could be an approach to facilitate tourism marketing and consequently increase the performance of food-related business sectors.Originality/valueThis study provides evidence that could lead to a better understanding of the attributes of food operators and their attitudes towards halal certification in the context of Indonesia’s tourism industry.
Detecting customers knowledge from social media big data: toward an integrated methodological framework based on netnography and business analytics
Authors: Del Vecchio Pasquale , Mele Gioconda , Passiante Giuseppina , Vrontis Demetris , Fanuli Cosimo 
Published: May 2020

PurposeThis paper aims to demonstrate how the integration of netnography and business analytics can support companies in the process of value creation from social big data by leveraging on customer relationship management and customer knowledge management (CKM).Design/methodology/approachThis paper adopts the methodology of a single case study by using desk analysis, netnography and business analytics. The context of analysis has been identified into the case of Aurora Company, a well-known producer of fountain pens.FindingsThe case demonstrates how the integration of big data analytics and netnography is relevant for the development of a customer relationship management strategy. The results obtained have been categorized according to the three main categories of customer knowledge, such as knowledge for, from and about customer.Research limitations/implicationsThis paper presents implications for the advancement of the theory on CKM by demonstrating, as the acquisition, storage and management of data generated by customers on social media require the adoption of a cross-disciplinary approach resulting from the integration of qualitative and quantitative approaches. The framework is structured as methodological tool to detect knowledge in virtual community.Practical implicationsPractical implications arise for managers and entrepreneurs in terms of value creation from knowledge assets generated on social big data through the management of the customers’ relationship and data-driven innovation patterns.Originality/valueThis paper offers an original contribution of integration of well-established research streams. The focus on the knowledge under the perspectives of information assets for, from and about customers in the debate on value creation and management of big data is an element of value offered by this study in addition to the comprehension of strategies of social customer relationship management as actual initiative embraced by a company in the leveraging of innovation and tradition.
The generative role of curiosity in soft skills development for contemporary VUCA environments
Authors: Horstmeyer Alison 
Published: May 2020

PurposeThis paper examines the role of curiosity in volatile, uncertain, complex and ambiguous (VUCA) work contexts.Design/methodology/approachThis conceptual article relied upon an examination of literature about curiosity, VUCA and soft skills.FindingsCuriosity, when encouraged and supported within the workforce, may aid organizations in closing soft skill gaps and better navigating ambiguity, perpetually changing business landscapes, and rapidly advancing technology.Research limitations/implicationsEmpirical research is needed to validate, confirm and further explicate the specific mechanisms and value of curiosity within VUCA environments.Practical implicationsOrganizations need to move beyond espousing a value of curiosity to deliberately and effectively cultivating and supporting it within their employees.Originality/valueAlthough ample research and literature has examined curiosity, soft skills and VUCA environments independently, the body of literature on the specific role of curiosity in such environments is limited.
Driving users’ behaviours and engagement in co-creating services
Authors: Oertzen Anna-Sophie , Odekerken-Schröder Gaby , Mager Birgit 
Published: May 2020

Purpose
This paper investigates factors that determine users’ behaviours during services co-creation, as well as those that influence their engagement in such efforts.

Design/methodology/approach
Study 1 relies on partial least squares structural equation modelling and between-subjects, scenario-based experiments with 633 participants to examine users’ co-creation behaviours. Study 2 uses interactive research workshops with 38 design professionals to analyse the drivers and inhibitors of users’ co-creation engagement and the likelihood of different user types to engage in it.

Findings
Dispositional and demographic factors can predict users’ behaviours during services co-creation. A proposed framework details drivers and inhibitors of users’ engagement in co-creation, and a typology predicts the likelihood of different users to engage in co-creation, based on their traits and demographics. This likelihood to co-create, according to traits, then can be predicted according to elemental, compound and situational traits.

Practical implications
Service providers and service designers can use these findings to design better co-creation activities for various users, build a conducive working environment and select suitable participants for co-creation activities.

Originality/value
The current study addresses the dearth of research pertaining to how to encourage users to co-create services and drive their engagement in such efforts.
Optimization of meat slices from buffalo veal and chevon
Authors: Singh Pradeep Kumar , Ahlawat Satyavir Singh , Sharma Diwakar Prakash , Jairath Gauri , Pathera Ashok Kumar , Yadav Sanjay 
Published: May 2020

Purpose
The purpose of this study was to optimize meat slices for processing attributes to produce better sensory features in developed products from buffalo veal and chevon. The processing parameters such as meat particle size, fat content and binding ability without chopping were the subject of this study.

Design/methodology/approach
The study involved three experiments where the particle size, fat content and tumbling time were optimized for optimum binding and improvement in different sensory attributes of product followed by physico-chemical analysis.

Findings
The sensory scores clearly indicated that meat slices prepared from 3 mm meat particle size, 10% fat content and 1 h tumbling time were having best sensory features. The selected product was analyzed for different physico-chemical properties. Emulsion stability and cooking yield revealed significantly (p = 0.01) higher values of 91.6% and 89.7%, respectively, in buffalo veal than in values of 87.6% and 84.9%, respectively, in the chevon product. Similarly the results showed that buffalo veal slices had significantly (p = 0.01) higher (17.4%) protein than the chevon (15.2%), whereas chevon slices had significantly (p = 0.01) higher (10.3%) fat content. The texture profile analysis indicated that cohesiveness (p = 0.01) and chewiness (p = 0.05) were significantly higher in chevon product than in buffalo veal.

Originality/value
The study was conducted to explore the buffalo veal as a potential source of quality meat, as majority of buffalo meat produced in India from spent animals have compromised quality attributes. The comparison was done with chevon, the most popular red meat in the country for the comparative study.
Ethnic networks and multinational firms’ location decisions
Authors: Alcaraz Jorge , Salamanca Elizabeth , Regalado-Pezúa Otto 
Published: May 2020

Purpose
The purpose of this study is to identify the effect of ethnic networks on firms’ location decisions using social network theory and the homophily principle.

Design/methodology/approach
A traditional gravity model is used on a sample composed of high-skilled and low-skilled ethnic networks and multinational enterprises (MNEs) from Latin America, North America and the European Union.

Findings
Contrary to findings of previous studies, ethnic networks do not appear to influence location decisions of Latin American firms expanding into countries from North America and the European Union. This might be because of weak ethnic connections among the players.

Practical implications
Managers must be aware that ethnic networks not always can be used for the strategy of the firm, at least regarding location.

Social implications
Governments and entrepreneurial and immigrant associations from home and host countries could develop initiatives addressed to strengthening the links between the members of the networks.

Originality/value
This study extends the social network theory in the sense that ethnic networks do not always positively affect firms’ location. Moreover, it is important to consider the specific context or features of the members of a network before analyzing its effects on firms’ location.
Mobile chat servitization in the customer journey: from social capability to social suitability
Authors: Lo Presti Letizia , Maggiore Giulio , Marino Vittoria 
Published: May 2020

PurposeMobile instant messaging (MIM) is changing how we communicate with customers transforming what we used to buy as products into services. Servitization is the strategy by which the services offered in combination with a product become a central part of the offer and the value. This paper aims to focus on a new way to do business by means of mobile conversational commerce identified as a unique touchpoint for customers who wish to experience the product/service.Design/methodology/approachThis research uses the case study method and mobile content analysis of WhatsApp conversations between customer and manufacturing firm to illustrate how an artisan company succeeded with customers using MIM to track the customer journey and engage the customer during the conversation. The customer journey theory and customer engagement cycle were used to detecting the main themesFindingsThe results demonstrate that by channeling a mix between engagement and service practices into one direct touchpoint, it is possible to follow the customers throughout their journey and detect their satisfaction. Nevertheless, the research finds that new skills are needed: two-way communication skills, suitability and social CRM skills.Practical implicationsThe results provide guidance for services providers on how to improve customer experience management by allocating investment to conversational commerce as a new way of promoting the customer experience for the digital transformation of manufacturing firms.Originality/valueThis research investigates the importance of human interaction in the digital servitization as a pillar of commerce in this type of service. The paper analyzes the results from the perspective of the supplier of the service and from the perspective of customer experience.
An examination of issues related to tourism and health and well-being as a sustainable development goal by tourism providers in Tobago
Authors: Alexis-Thomas Caroline 
Published: May 2020

Purpose
The purpose of this paper was to examine the issues related to the ability of the tourism sector in Tobago to contribute towards the health and well-being of the nation in support of the sustainable development goal from the perspective of the tourism providers.

Design/methodology/approach
Qualitative research methodology using semi-structured interviews was used to collect data from 29 tourism providers in Tobago. The sociological perspective of symbolic interactionism guided the study with a grounded theory approach for data analysis.

Findings
The results revealed that the dominant themes that came out of the study were issues related to the process of knowledge acquisition, social production of vulnerability, controversies and challenges and collective capacity action that articulated the connection between the tourism sector in Tobago and health and well-being as a sustainable development goal. The study recommended the creation of a formal platform for discussion and knowledge sharing, support for key tourism providers involved in health and wellness activities, infrastructure development and the creation of a reporting mechanism that would facilitate the framing of the sustainability strategy for the tourism sector in Tobago.

Practical implications
The paper contributed to the ongoing discourse on tourism and sustainable development with special emphasis on tourism contributing to realizing the health and well-being as a sustainable development goal for Tobago.

Originality/value
The findings provided the original views of tourism providers based on their experiences, feelings and opinions concerning the tourism sector in Tobago and its ability to contribute to health and well-being as a sustainable development goal by 2030.