bluuebunny/crossref_metadata_2025_split huggingface dataset:
Resale pricing as part of franchisor know-how
Authors: Perrigot Rozenn , López-Fernández Begoña , Basset Guy , Herrbach Olivier 
Published: March 2020

PurposeAs franchisees are independent entrepreneurs, one important part of the business format that franchisors are not allowed to impose on their franchisees is resale prices. They are only allowed to indicate a recommended or a maximum price. This study aims to look further into the capabilities underlying the calculation of resale prices and suggests that price-setting is part of both the “business know-how” transferred to franchisees and the “organizational know-how,” that is, capabilities developed and kept at the franchisor level.Design/methodology/approachThis study adopted a qualitative methodology with a total of 65 interviews, 19 with franchisors and 46 with franchisees, all operating in the French market.FindingsThe findings show that resale pricing is a process that involves know-how. The complexity of pricing leads to develop specialized and broad capabilities. The first type of know-how, i.e., business know-how transferred to franchisees, deals with operational implementation of recommended resale prices in the stores. The second type, i.e., organizational know-how, not transferred as a safeguard against opportunism, connects across other functions of the franchise chain such as R&D and communication.Originality/valueThis study confirms the existence and relevance of another kind of know-how apart from the business know-how that is transferred to the franchisees. Organizational know-how at the chain level, though often neglected, is a necessary determinant of sustaining a competitive advantage. This know-how is not transferred to the franchisees but contributes to the success and sustainability of the franchisor/franchisee relationship. Franchisors should thus work on improving their capabilities to better support their franchisees. Moreover, this study highlight the complexity and extreme importance of setting the right resale price.
Utilization and effectiveness of social media message strategy: how B2B brands differ from B2C brands
Authors: Zhang Jing , Du Mingfei 
Published: March 2020

PurposeThis study aims to investigate how business-to-business (B2B) companies use message strategies on social media platform and how these strategies are effective in improving customer perceived value and encouraging customer engagement, as well as how B2B companies differ from business-to-customer (B2C) counterparts in terms of utilization and effectiveness of social media message strategy.Design/methodology/approachBased on content analysis of Sina Weibo brand pages and survey of website visitors, this paper examines the differences of social media message strategies and their impacts upon customer perceived value and customer engagement between B2B and B2C companies.FindingsB2B companies use more rational appeals and less emotional appeals, have lower degree of informativeness and perform better in interactivity and variety than B2C companies. These five dimensions of message strategy have different roles in engaging customers via perceived value across B2B and B2C settings.Originality/valueThe research makes significant contributions to B2B social media marketing literature by answering two interrelated questions, namely, “What companies are doing?” and “What companies should do?” on social media websites. Besides, it provides insightful implications for B2B companies on how to implement appropriate message strategies in their social media marketing efforts by conducting Importance-Performance Analysis.
Market entry strategies in a high-tech successive generations market: a case study of three semiconductor firms with different entry modes
Authors: Park Changhyun 
Published: March 2020

PurposeThe purpose of this study is to explore market entry strategies in a high-tech successive generations (HTSGs) market, by investigating entry mode via entry timing and path differentiation and the performance outcomes of entry mode.Design/methodology/approachThe methodology of building a theory from a longitudinal case study is adopted by using useful cases in a HTSGs market after constructing an integrated research framework to explore market entry mode. Different entry modes were investigated by studying entry timing and migration path of three firms’ case in logic semiconductor market. In addition, performance outcomes of different entry modes were measured and correlated with each other.FindingsThe results identified three major entry modes suitable for a HTSGs market. The three firms differentiated their entry modes by exploiting different entry timings from the earliest to the last and different migration paths including switching, leapfrogging and new entrance path to enter a market. First mover advantage also exists in a HTSGs market, and it was found uniquely that the financial performance denoted by entry mode outcomes was correlated with technological knowledge.Research limitations/implicationsThis study extends the theory of extant entry strategy from general consumer or industrial market to HTSGs market, in which intense competition exits and technological innovation is important. Moreover, this study verified that the causality between early entry and positive performance was also effective in HTSGs market with a shorter duration of early entry advantage.Practical implicationsThis study has managerial implications for firms to establish market entry strategy in HTSGs market and other markets. To become a product leader, a fast follower or a late follower, firms can differentiate their entry mode by adjusting the entry timing and migration path in the context of market and technology.Originality/valueThis study examined market entry strategies suitable for HTSGs market based on its unique characteristics and extended relevant theory into HTSGs market. Further, an integrated research framework, which explores the market entry mode, was constructed to facilitate further exploration of entry mode into other markets.
Assessment of healthcare workers' behavior in implementing a newborn screening program for congenital hypothyroidism in Perak, Malaysia
Authors: Hamzah Hamenudin , Sutan Rosnah , Mohd Tamil Azmi , Mohd Kassim Aminah Bee , Mohamed Soid Adliah , HSS Amar Singh 
Published: March 2020

PurposeThe aim of this study is to assess healthcare workers' behavior on the congenital hypothyroidism screening program implementation based on a framework protocol and its associated factors.Design/methodology/approachA cross-sectional study was conducted using the multistage random sampling method in recruiting health clinic workers and purposive sampling techniques for hospital workers. The demographics, providers' characteristic, occupational profile, attitude, perceived behavior control (PBC), knowledge, behavioral intention and adherence to protocol were gathered using validated and reliable self-administered questionnaires.FindingsPartial intention to adhere to protocol was 25.7%. Weak attitude (adjusted odds ratio [AOR]: 5.48, 95% confidence interval [CI]: 3.32–9.06), low PBC score (AOR: 0.91, 95% CI: 0.86–0.95) and low knowledge score (AOR: 0.85, 95% CI: 0.75–0.96) were associated with partial intention to adhere to protocol. In the self-rated adherence assessment, 92.6% of participants from health clinics, 79.1% from pediatric and 61.1% from pathology were found not adhering to protocol. There was a significant association between intention and adherence to protocol.Research limitations/implicationsDocumentations and observations in assessing program implementation were limited to perform in the present study. Using self-rated instruments and focusing on healthcare workers alone did not provide a comprehensive assessment.Practical implicationsAvailability of a training module at site and regular refreshing course training should be made available to harness knowledge, attitude and behavioral perception in implementing the program activities.Originality/valueIntegrating the Logical Framework Approach in assessing program implementation and application of the Theory of Planned Behavior and Attitude, Subjective Norms, Self-Efficacy Model in this study were beneficial.
Exploring influential factors affecting guest satisfaction
Authors: Lee Minwoo , Cai Yanjun (Maggie) , DeFranco Agnes , Lee Jongseo 
Published: March 2020

Purpose
Electronic word of mouth in the form of user-generated content (UGC) in social media plays an important role in influencing customer decision-making and enhancing service providers’ brand images, sales and service innovations. While few research studies have explored real content generated by hotel guests in social media, business analytics techniques are still not widely seen in the literature and how such techniques can be deployed to benefit hoteliers has not been fully explored. Thus, this study aims to explore the significant factors that affect hotel guest satisfaction via UGC and business analytics and also to showcase the use of business analytics tools for both the hospitality industry and the academic world.

Design/methodology/approach
This study uses big data and business analytics techniques. Big data and business analytics enable hoteliers to develop effective and efficient strategies improving products and services for guest satisfaction. Therefore, this study analyzes 200,431 hotel reviews on Tripadvisor.com through business analytics to explore and assess the significant factors affecting guest satisfaction.

Findings
The findings show that service, room and value evaluations are the top-three factors affecting overall guests’ satisfaction. While brand type and negative emotions are negatively associated with guests’ satisfaction, all other factors considered were positively associated with guests’ satisfaction.

Originality/value
The current study serves as a great starting point to further explore the relationship between specific evaluation factors and guests’ overall satisfaction by analyzing user-generated online reviews through business analytics so as to assist hoteliers to resolve performance-related problems by analyzing service gaps that exist in these influential factors.
New theories and organization research: from the eyes of change
Authors: Shadnam Masoud 
Published: March 2020

PurposeIn recent years, organization scholars have engaged in several conversations about the process of theory development, and offered many proposals for building new theories of organization. The purpose of this paper is to highlight a fundamental, fruitful and often neglected method for developing new theories of organization.Design/methodology/approachThis paper draws on Peirce's typology of reasoning: deduction, induction and abduction. This typology helps in analyzing and categorizing the extant proposals for developing new theories of organization, and also makes it visible what approach has been most often missing.FindingsThis paper shows that the offered proposals can be categorized into the following two models: (1) armchair theorizing; (2) present capturing. This categorization also highlights a third model – change sensitizing – that is based on shifting organization theories by sensitizing ourselves to macro shifts of organizational reality.Originality/valueAlthough the change sensitizing model is an unusual, marginal practice in today's organization research, it has historically been used to develop many of the renowned theories in social sciences. If taken as a serious agenda, it has the potential to generate a host of new, valuable theories of organization.
The influence of a mortgage interest and capital deduction policy on house prices
Authors: Vangeel Wouter , Defau Laurens , De Moor Lieven 
Published: March 2020

PurposeSince 2005, Belgian housing prices have strongly increased. As the timing coincides with the implementation of a new fiscal package in order to stimulate homeownership, our study attempts to provide an understanding whether the mortgage interest and capital deduction (MICPD) policy has had the side-effect of increasing housing prices while, at the same time, controlling for key housing price determinants.Design/methodology/approachA fixed-effects regression model is used on a panel dataset of the three Belgian regions over the period 1995–2015.FindingsEstimations are carried out separately for different house types, being useful as our empirical analysis ascertains a significant price-increasing effect for ordinary houses and apartments but a significant price-reducing effect for villas. In addition, we find, among other things, that interest rates' influence has been less substantial than commonly thought.Originality/valueThese results are relevant for all governments willing to stimulate homeownership through fiscal stimuli.
Shared landscapes
Authors: Rodriguez Gillian Anne 
Published: March 2020

Purpose
This paper argues for the recognition of regional-consumers’ perceptions of growing food in the landscape. This paper aims to explore the hidden value of observed landscapes and lived “lifescapes” as unformulated brand experiences, particularly those relevant to regional meat. These inform the brand identity construct following Kapferer’s (1997) brand identity framework. It is the local consumers’ gaze, which is of interest, as this lives and digests the place. As an often unconscious experience, it must be recognised, articulated and formalised into a brand to enable authentic communications of place meaning to visitors.

Design/methodology/approach
In total, 20 soft-laddering interviews and hierarchical value maps identified the most frequent connections made by local residents for the Cumbrian fells. The cognitions and rationalisations used by residents in considering their lamb choices are revealed using this method and understanding of these linkages feeds into the development of brand identity (Kapferer, 1997). Gengler et al. (1995) offer a guide on means-end chain (MEC) data analysis, which was used in processing the data.

Findings
MEC findings showed that people experience places populated with flocks of sheep/local meat in production and perceive its qualities and characteristics as influenced by terroir conditions, by season and their own relationship with the landscape and with the local community. In essence, they experience the brand of these “products” prior to their status as products (Kapferer, 2007; Jacobsen, 2012). The revealed limitations of both servicescape and of attribute-related literature are discussed relative to the timing of the visual impact experienced by local consumers.

Practical implications
The paper provides a summary of the brand identity for Herdwick lamb (HL), which has emerged from the research process (Figure 2). This example may be useful in discussions with practitioners involved in HL brand development.

Originality/value
The opportunity to reveal local residents’ experiences of “pre-products” in the landscape is discussed as a source of latent and authentic brand relationships.
Introduction of a new method for retailing and marketing research: the case of shopping malls
Authors: Sozen Cenk , Korkmaz Devrani Tülay 
Published: March 2020

PurposeThe purpose of this study is to suggest an unusual method that may help researchers to examine from the real-time movements of consumers among stores located on any kind of shopping location. We assumed shopping behavior of individuals as a complicated network representing their interactions with multiple types of stores – brands. Shopping malls were chosen to test this alternative method. Closely located stores in these organizations give researchers a chance to investigate patterns of interactions of customers in relation to brands. Therefore, we decided to develop an unusual method to examine customers' behavior in these organizations.Design/methodology/approachThis study suggests that circulation patterns of customers in a shopping location may provide valuable information to decision makers. The applicability of this technique was tested on 700 consumers visiting stores of a supper-regional shopping mall, located in Ankara, Turkey. Paths of the customers in a specific type of mall were determined, and their interactions with the stores were analyzed by using social network analysis techniques. The brands having key positions in the network were compared with the brand configuration of high- and low-performer malls serving to similar markets.FindingsThe results of the network analyses were used to understand whether this method could be beneficial for the ideal tenant mix problem of shopping malls. Findings suggest that the performance of malls depends on fitness to customer paths, and the malls, which didn't have the key brands at the initial stage, could not adapt themselves later. Findings of the case study verified that this technique might offer a solution to this well-known dilemma of the retailing sector and may have several implications.Originality/valueThese types of data are very valuable, especially for retailing research and the industry, because very critical knowledge such as traffic among retail stores, key central brands, ideal location of stores, consumption tendencies of different customer groups and symbiotic or competitive relations among retailers can be obtained. This method may also have broad implications in other fields of research such as location analysis, decision support systems and property management as well as marketing and retailing.
The behavioral model logic: a micro-level examination of competitive strategies, HR practices and employee outcomes
Authors: Edgar Fiona 
Published: March 2020

PurposeThe behavioral framework presents a logic for understanding the relationships between characteristics of the organization and the HRM system. Drawing on this logic to connect the broader management oriented area of strategy with HRM, a micro-level lens is used to examine how competitive strategies and human resource (HR) practice subsystems cohere to influence employees' role behaviors and performance outcomes.Design/methodology/approachOnline survey data were collected from 301 employees working in the retail trade and hospitality segments of New Zealand's service industry.FindingsRelationships represented in the behavioral model are supported. Specifically, this study finds identifiable differences between the types of HR practices employed and the competitive strategy followed by an organization. Distinguishable sets of HR practices could also be connected to discernible employee role behaviors, which in turn, were related to strategically-aligned performance outcomes. Some commonality in these relationships were evident however.Practical implicationsHR practitioners need to be cognizant of their organization's competitive strategy and ensure the design and messages sent by their HRM system supports the realization of desirable employee role behaviors that promote organizational success. This alignment is supported with job descriptions that clearly articulate to prospective employees the role behaviors required, along with screening processes that support this assessment.Originality/valueThis descriptive, exploratory study presenting data about the alignment between competitive strategies, HR practices, behavioral and performance outcomes contributes to our understanding of contingency arguments and employees' experiences and reactions to HRM. Moreover, by adopting a particularistic focus, this research is able to highlight the salient role of context in SHRM research.
Rapid manufacturing of copper-graphene composites using a novel rapid tooling technique
Authors: Singh Gurminder , Pandey Pulak Mohan 
Published: March 2020

Purpose
The purpose of this study is to study the mechanical, tribological and electrical properties of the copper-graphene (Cu-Gn) composites fabricated by a novel rapid tooling technique consist of three-dimensional printing and ultrasonic-assisted pressureless sintering (UAPS).

Design/methodology/approach
Four different Cu-Gn compositions with 0.25, 0.5, 1 and 1.5 per cent of graphene were fabricated using an amalgamation of three-dimensional printing and UAPS. The polymer 3d printed parts were used to prepare mould cavity and later the UAPS process was used to sinter Cu-Gn powder to acquire free-form shape. The density, hardness, wear rate, coefficient of friction and electrical conductivity were evaluated for the different compositions of graphene and compared with the pure copper. Besides, the comparison was performed with the conventional method.

Findings
Cu-Gn composites revealed excellent wear properties due to higher hardness, and the lubrication provided by the graphene. The electrical conductivity of the fabricated Cu-Gn composites started increasing initially but decreased afterwards with increasing the content of graphene. The UAPS fabricated composites outperformed the conventional method manufactured samples with better properties such as density, hardness, wear rate, coefficient of friction and electrical conductivity due to homogeneous mixing of metal particles and graphene.

Originality/value
The fabrication of Cu-Gn composite freeform shapes was found to be difficult using conventional methods. The novel technique using a combination of polymer three-dimensional printing and UAPS as rapid tooling was introduced for the fabrication of freeform shapes of Cu-Gn composites and mechanical, tribological and electrical properties were studied. The method can be used to fabricate optimized complex Cu-Gn structures with improved wear and electrical applications.
Ambivalent entrepreneurs: arts-based social enterprise in a neoliberal world
Authors: McQuilten Grace , Warr Deborah , Humphery Kim , Spiers Amy 
Published: March 2020

Purpose
The purpose of this paper is to consider the social turn in contemporary capitalism and contemporary art through the lens of art-based social enterprises (ASEs) that aim to create positive social benefits for young people experiencing forms of marginalisation, and which trade creative products or services to help fulfil that mission. A growth in ASEs demonstrates a growing interest in how the arts can support social and economic development, and the ways new economic models can generate employment for individuals excluded from the labour market; extend opportunities for more people to participate in art markets; and challenge dominant market models of cultural production and consumption.

Design/methodology/approach
This paper considers a number of challenges and complexities faced by ASEs that embrace a co-dependence of three goals, which are often in tension and competition – artistic practice, social purpose and economic activity. It does so by analysing interviews from staff working with 12 ASE organisation’s across Australia.

Findings
While the external forces that shape ASEs – including government policy, markets, investors and philanthropy – are interested in the “self-sufficient” economic potential of ASEs, those working in ASEs tend to prioritise social values and ethical business over large financial returns and are often ambivalent about their roles as entrepreneurs. This ambivalence is symptomatic of a position that is simultaneously critical and affirmative, of the conditions of contemporary capitalism and neoliberalism.

Originality/value
This paper addresses a gap in social enterprise literature presenting empirical research focussing on the lived experience of those managing and leading ASEs in Australia.