bluuebunny/crossref_metadata_2025_split huggingface dataset:
Exploring smart economic development and competitiveness in Central and Eastern European countries
Authors: Dagilienė Lina , Bruneckienė Jurgita , Jucevičius Robertas , Lukauskas Mantas 
Published: January 2020

Purpose
This paper aims to investigate theoretically and empirically the interactions between smart economic development (SED) and competitiveness in Central and Eastern European (CEE) countries. The main argument to uphold here is that smartness approach has been traditionally more focused on smart urban planning and smart specialization.

Design/methodology/approach
An evaluation by index, correlation and significance analysis is used to present original empirical evidence from six CEE countries.

Findings
Smartness approach integration into economic development justifies the identification of SED determinants: basics (welfare, digitality, environmental, social responsibility) and enhancers (learning, networking, agility, innovations and knowledge-driven). The interaction between SED and countries’ competitiveness in CEE countries might be described by two approaches, namely, focus-based (several most important basics and enhancers) and balance-based (equal importance of basics and enhancers).

Research limitations/implications
The limitations relate to the particular sample of CEE countries and gathering opportunities of statistical data.

Practical implications
The combination of SED-Index sub-indices and WEF GCI might aid a more accurate ex ante measurement. Despite common global challenges, each country should choose its own combinations for smartness determinants to achieve long-term competitiveness.

Social implications
The findings are important for fostering smartness approach in economic development for long-term competitiveness.

Originality/value
This paper contributes to economic development literature by discovering basics and enhancers for SED. By linking well-known term of competitiveness and economic development with a concept of smartness, the new approaches, namely, focus-based and balance-based, to policy making in CEE countries emerged.
Impact of CRM adoption on organizational performance
Authors: Ullah Abid , Iqbal Shahid , Shams S.M. Riad 
Published: January 2020

PurposeCustomer relationship management (CRM) is instrumental to attain and sustain organizational competitive advantage. Innovation in terms of CRM adoption is the key to gain competitive advantage, and being innovative is dependent on how well organizations know about changing demands of customers and their changing ways to gain access to the market. There is hence a need to develop ongoing empirical insights from diverse management perspectives into the effect of CRM adoption on organizational performance. In this context, the purpose of this study is to develop empirical insights in relation to the moderation of technological turbulence in the banking sector.Design/methodology/approachPrimary data were collected and analyzed from 277 CRM staff-members of the banking sector in Pakistan to test a conceptual model. Frequencies of demographics are calculated with correlation and regression analyses using SPSS. The correlation analysis was performed to identify the direction that exists between the dependent and independent variables, and the regression analysis was performed to study the strength/intensity of the independent variable over the dependent variable. Moderating regression analysis was performed to find the moderation effect of technological turbulence on CRM adoption and organizational performance.FindingsThe CRM adoption has a critical positive impact on organizational performance in the settings of business-to-customer (B2C) perspective in the banking sector. Moreover, the results uncover that improved client satisfaction through CRM adoption prompts better organizational performance in the B2C organization. The authors also have found that technological turbulence has a negative guiding impact on the association linking with CRM adoption, as well as organizational performance.Research limitations/implicationsThe conceptual model that is proposed in this study and supported by empirical insights offers researchers to develop future research studies on the moderating role of technological turbulence to analyze the influence of CRM adoption on organizational performance.Practical implicationsThe empirical insights of this study are valuable for the professionals in the banking sector and other B2C organizations to enrich their organizational performance through CRM adoption while considering the moderating role of technological turbulence.Originality/valueBased on an empirical study, in support of an original conceptual model, the insights of this paper contribute to the extant literature in the CRM, bank marketing and management, service management, B2C marketing and the emerging economy knowledge streams.
The effect of perceived CSR effort on consumer brand preference in the clothing and footwear sector
Authors: Achabou Mohamed Akli 
Published: January 2020

PurposeThe purpose of this study is to explore the influence of perceived corporate social responsibility (CSR) effort on consumer preference in the case of brands with different CSR histories in the clothing and footwear sector.Design/methodology/approachThis study uses the conjoint analysis method and analyzes a sample of 381 French consumers. Two sports brands were tested in this experiment: Nike and Patagonia.FindingsThe results show that despite the sensitivity of the respondents to the social and environmental conditions involved in the manufacture of the shoes they purchase, they mainly preferred Nike – regardless of its shorter CSR history and significant criticism for social issues in its value chain. Customer recognition of a greater CSR effort by Patagonia does not seem to change this preference.Research limitations/implicationsOne fictional product was tested, and the two selected brands have different levels of recognition by French consumers. To strengthen the external validity of the results, it would be interesting to repeat the study using other, real products and other brands with a similar offer on the market and level of consumer awareness.Practical implicationsThe findings suggest that the ethical dimension of the product should not be put forward as the main selling point, but rather as an added value for the product.Originality/valueAlthough there has been an increasing number of studies of consumer behavior toward ethical attributes in recent years, none to date have compared this behavior for products of ethical brands with different CSR histories.
Reliability analysis for complex systems based on generalized stochastic petri nets and EDA approach considering common cause failure
Authors: Zeng Yining , Duan Rongxing , Huang Shujuan , Feng Tao 
Published: January 2020

Purpose
This paper aims to deal with the problems of failure dependence and common cause failure (CCF) that arise in reliability analysis of complex systems.

Design/methodology/approach
Firstly, a dynamic fault tree (DFT) is used to capture the dynamic failure behaviours and converted into an equivalent generalized stochastic petri net (GSPN) for quantitative analysis. Secondly, an efficient decomposition and aggregation (EDA) theory is combined with GSPN to deal with the CCF problem, which exists in redundant systems. Finally, Birnbaum importance measure (BIM) is calculated based on the EDA approach and GSPN model, and it is used to take decisions for system improvement and fault diagnosis.

Findings
In this paper, a new reliability evaluation method for dynamic systems subject to CCF is presented based on the DFT analysis and the GSPN model. The GSPN model is easy to capture dynamic failure behaviours of complex systems, and the movement of tokens in the GSPN model represent the changes in the state of the systems. The proposed method takes advantage of the GSPN model and incorporates the EDA method into the GSPN, which simplifies the reliability analysis process. Meanwhile, simulation results under different conditions show that CCF has made a considerable impact on reliability analysis for complex systems, which indicates that the CCF should not be ignored in reliability analysis.

Originality/value
The proposed method combines the EDA theory with the GSPN model to improve the efficiency of the reliability analysis.
The correlation analysis between the service quality of intelligent library and the behavioral intention of users
Authors: Chen Min , Shen Chien-wen 
Published: January 2020

PurposeThe purpose of this study was to explore the effect of innovative service mode of intelligent library on improving the service quality and a series of impacts on user behavior. With the rapid development of information technology, internet of things has become an important carrier of people’s “intelligent life”. The emergence of intelligent library will no longer be limited by space; it is affecting people’s lives and work imperceptibly. This new service mode was studied here, and the relationship between the service quality of intelligent library and users’ behavior was analyzed from the perspective of user acceptance and use behavior of intelligent library. Moreover, this study explores how to optimize the service quality to let users accept this technology and service mode and thus realize the original idea.Design/methodology/approachThrough 800 questionnaires issued to the users in the Zhejiang Provincial AI Library, the authors obtained the study data. Among the received questionnaires, 676 copies are valid, and 124 responses are either incomplete or not answered, and so, the efficient rate is 84.5 per cent.FindingsThere is a significantly positive correlation between service innovation and service quality. There is a significantly positive correlation between service quality and behavioral intention. There is a significantly positive correlation between service innovation and behavioral intention.Originality/valueFrom the point of view of innovative service, this paper analyzes the effect of innovative service mode of intelligent library on improving the service quality and a series of impacts on user behavior. This study confirms that intelligent library is a relatively new service innovation. Users’ curiosity and exploration will make them access some relevant information. As a result, a reasonably innovative service is an important factor in users’ acceptance behavior.
Regendering of dynamic managerial capabilities in the context of binary perspectives on gender diversity
Authors: Kamasak Rifat , Ozbilgin Mustafa , Kucukaltan Berk , Yavuz Meltem 
Published: January 2020

PurposeThe interplay between gender and dynamic managerial capabilities is not well studied in the extant literature. This paper aims to explore how dynamic managerial capabilities, as prized qualities in the job market, are framed in gendered ways and how the gendering process disadvantages female and male workers for different reasons and harms the organisations, which use the managerial capabilities approach without proofing it for gender biases.Design/methodology/approachAn extensive literature review was conducted and a framework that offers a new gender perspective was offered.FindingsA number of ways dynamic managerial capabilities may be proofed for gender biases and how a gender-balanced framing of dynamic managerial capabilities may be achieved are identified.Originality/valueThis paper contributes to the development of a new gender perspective, which is called regendering of dynamic managerial capabilities, which frees the concept from its binary frames of gender, assumptions of gender neutrality, with a view to capture gender diversity in a way which is closer to its nature in theory and practice of dynamic managerial capabilities.
Limiting fear and anger responses to anger expressions
Authors: Rees Laura , Friedman Ray , Olekalns Mara , Lachowicz Mark 
Published: January 2020

PurposeThe purpose of this study is to test how individuals’ emotion reactions (fear vs anger) to expressed anger influence their intended conflict management styles. It investigates two interventions for managing their reactions: hot vs cold processing and enhancing conflict self-efficacy.Design/methodology/approachHypotheses were tested in two experiments using an online simulation. After receiving an angry or a neutral message from a coworker, participants either completed a cognitive processing task (E1) or a conflict self-efficacy task (E2), and then self-reported their emotions, behavioral activation/inhibition and intended conflict management styles.FindingsFear is associated with enhanced behavioral inhibition, which results in greater intentions to avoid and oblige and lower intentions to dominate. Anger is associated with enhanced behavioral activation, which results in greater intentions to integrate and dominate, as well as lower intentions to avoid and oblige. Cold (vs hot) processing does not reduce fear or reciprocal anger but increasing individuals’ conflict self-efficacy does.Research limitations/implicationsThe studies measured intended reactions rather than behavior. The hot/cold manipulation effect was small, potentially limiting its ability to diminish emotional responses.Practical implicationsThese results suggest that increasing employees’ conflict self-efficacy can be an effective intervention for helping them manage the natural fear and reciprocal anger responses when confronted by others expressing anger.Originality/valueEnhancing self-efficacy beliefs is more effective than cold processing (stepping back) for managing others’ anger expressions. By reducing fear, enhanced self-efficacy diminishes unproductive responses (avoiding, obliging) to a conflict.
Political trust, political party preference and trust in knowledge-based institutions
Authors: Saarinen Arttu , Koivula Aki , Keipi Teo 
Published: January 2020

Purpose
The purpose of this paper is to analyze the association between political party preference and trust in knowledge-based institutions, while also considering how political trust facilitates the association. The authors focus on the opinions of supporters of the six largest parliamentary political parties in Finland.

Design/methodology/approach
The data are based on a population level survey. First, the authors compared party supporters’ trust in universities and YLE media. Second, the authors analyzed how political trust contributes to party supporters’ trust in knowledge-based institutions by estimating predicted probabilities. Third, the authors derived the partial correlations from the non-linear probability models incorporated separately between trust in YLE, Universities and political trust, and compared the correlations across the parties. Finally, the authors conducted the logit models from which the authors post-estimated the predicted probabilities of having high trust in YLE and Universities according to the levels of political trust separately for each party.

Findings
The results showed a cumulation of trust, reflecting especially on the attitudes of the populist party supporters who tended to have lower trust in knowledge-based institutions and distrust was highly associated with low political trust. This cumulation of trust shows an interesting dynamic in how closely institutions are linked together in terms of attitudes on their legitimacy.

Originality/value
This study assesses the cumulation of distrust, while providing an alternative political spectrum to the US two party system that has been the major focus of past research. Furthermore, the study fills a gap in the research by being the first to assess the intersection of the trust dimensions.
Gender and network effects on occupation: a case study of China
Authors: Fung Ka Yi 
Published: January 2020

Purpose
The purpose of this paper is to ask whether or not social networks can compensate for the disadvantages of being part of an unprivileged group in the job attainment process in urban China, using the 2008 China General Social Survey.

Design/methodology/approach
The author compares the network effects on monthly income of local urban residents and rural migrants.

Findings
First, the results show that social capital exerts no significant effect on monthly income for local residents and rural migrants. Second, having network members who work in state-owned and non-state-owned enterprises helps female rural migrants to obtain higher monthly incomes, compared to those whose network members work only in either state-owned enterprises or non-state-owned enterprises. The same is not true of male rural migrants or local residents.

Originality/value
It can be concluded that a more diversified network may compensate for female rural migrants’ disadvantages, caused by being part of an unprivileged group, in their occupational attainment process.
State ownership and firm value: simultaneous analyses approach
Authors: Musallam Sami R.M. 
Published: January 2020

PurposeThe purpose of this paper is to investigate the endogeneity effect of state ownership on firm value in Indonesia.Design/methodology/approachUsing a sample of 139 Indonesian non-financial listed companies from 2009 to 2013, this study uses two-stage least square (2SLS) methods.FindingsThe results of 2SLS show that state ownership as “continuous measure, dummy variable and after adjusting the outliers” are negatively and significantly influenced firm value, implying that state ownership tends to lower firm value. Moreover, the results also show that U-shaped effect of state ownership with firm value, implying that the size of shareholders by state increases, firm value initially decreases and then increases.Practical implicationsThe study intends to provide the shareholders, managers and investors with clear guidance before their investment decisions.Social implicationsThis paper provides evidence that the agency costs may increase in firms with state ownership share.Originality/valueThis is the first paper contributes to the corporate governance literature by investigating the endogeneity effect between state ownership and firm value using 2SLS method in Indonesia.
Buyer–seller relational engagement and seller brand equity
Authors: Dwivedi Abhishek , Miles Morgan , Oczkowski Eddie , Weerawardena Jay , Johnson Lester W. , Wilkie Dean 
Published: January 2020

Purpose
Relational engagement is offered as a framework to describe how buyers and sellers conduct exchange. Relational engagement is conceptualized as a higher-order construct comprising three dimensions: legal bonds, knowledge exchange and co-production. This paper aims to examine the efficacy of the construct by testing its influence on buyer–perceived seller brand equity.

Design/methodology/approach
An online survey of 401 US-based industrial buyers was conducted. Data were analyzed using structural equation modeling.

Findings
Empirical analysis supports the proposed conceptualization of relational engagement, as well as its influence on seller brand equity through influencing buyer-perceived relationship effectiveness.

Practical implications
Relational engagement offers a template to sellers for engaging organizational buyers. A relational engagement strategy has favorable implications for seller brand equity.

Originality/value
Relational engagement offers a comprehensive strategic perspective on inter-organizational exchange, moving beyond tactical approaches. The framework reflects the continuum of exchange, incorporating transactional-dominant and relationship-dominant forms of inter-organizational marketing practices.
A new matrix for building platform portfolios: how companies can sustain their leadership
Authors: Hensmans Manuel 
Published: January 2020

PurposeAn essential corporate decision-making tool, the Boston Consulting Group's growth-share matrix, is due for an upgrade. The purpose of this paper is to upgrade this growth matrix for use by corporate managers in the current platform age. Designed in the conglomerate age of the 1960s and 1970s to help corporate managers make disciplined and systematic portfolio investment decisions, the matrix is ill-adapted to the platform age in which we now live. The most valuable companies in the world are now platform companies, and many companies are transitioning to a more platform-based corporate portfolio. In this paper, the author explains how corporate managers can build and execute a sustainable platform portfolio.Design/methodology/approachThe author started with a thorough study of the contextual assumptions and theoretical background of the original Boston Consulting Group growth-share matrix (which the author has been teaching for the past decade). He contrasted these with the assumptions and theoretical background developed in the platform strategy literature. To test and refine the framework, the author presented and discussed its applicability at companies such as GSK and with local consultants. He then used five consecutive cohorts of master students [280 students (70 groups)] to test this framework on a total of 20 companies (both “born platform” and “product to platform” companies).FindingsThe platform ecosystem age requires a corporate decision-making matrix that discriminates between businesses on the basis of platform market growth and platform commercialization capability, rather than product market growth and market share. As in the original matrix, these businesses correspond to three different investment horizons (Figure 1): the continuous renewal of blockbuster business, the integration of emerging killer businesses and the experimentation with joint innovation businesses. This paper helps corporate managers build and execute a sustainable platform portfolio by means of a sequence of six decision-making steps and a clear organizational template for successful execution.Originality/valueThe portfolio matrix, decision-making sequence and organizational execution advice presented in this paper are fit for both “born platform” companies such as Google (Alphabet) and “product to platform” hybrids such as Lego. The paper illustrates this with practical examples for both types of companies.
An inductive content analysis of formative feedback given by lived experience assessors in pre-registration mental health nurse education
Authors: Stacey Gemma , Pearson Mark 
Published: January 2020

Purpose
In the assessment of student nurses, there is limited research exploring why the contributions of people with lived experience (LE) have an impact on learning. The purpose of this paper is to compare the nature of feedback provided to students by people who have both worked in and used mental health services.

Design/methodology/approach
To explore the nature of qualitative student feedback generated from an assessment involving people who have experience of using and working in mental health services. Therefore, an inductive content analysis conducted on the formative written feedback provided to students following a simulated assessment.

Findings
The results demonstrate significant similarities in the feedback provided by those with LE of using and working within mental health services, suggesting a shared conceptualisation of professionalism.

Research limitations/implications
The research indicates the potential socialisation of professionals and service users to not only the assessment process but also the professional expectations of mental health nurses. These findings resonate with Barker et al.’s (1999) description of the “pseudo ordinary me” and emphasise the principles and importance of person-centred care.

Originality/value
The paper highlights that assessment approaches which incorporate feedback from people with LE offer a vehicle to demonstrate and explore how attributes, subjectively associated with professionalism, can be recognised and developed by student mental health nurses.