bluuebunny/crossref_metadata_2025_split huggingface dataset:
Service innovation, corporate reputation and word-of-mouth in the banking sector
Authors: Manohar Sridhar , Mittal Amit , Marwah Sanjiv 
Published: October 2019

Purpose
The purpose of this paper is to establish the link between three constructs, namely, service innovation, corporate reputation (CR), and word-of-mouth (hereinafter WOM). Primarily, the aim is to understand whether innovation in a service firm drives its reputation, thereby resulting in positive WOM where the direct effect of service innovation of a firm on WOM is mediated by reputation. Furthermore, the study also seeks to understand whether the type of service firm has an effect on determining the level of the mediation effect.

Design/methodology/approach
This study adopts an integrated approach where the measure for the construct service innovation is explored through a qualitative approach, and the conceptual model is estimated through path analysis. The service industry taken for this study is banking, and the through non-probability criterion sampling technique, 252 customers responded to their level of agreement. The PLS-SEM technique was used to estimate the path coefficient by following the two-stage approach. The multigroup moderation analysis is performed to determine whether the type of the bank plays a major role in determining the direct effects and the mediation effect of CR between service innovation and WOM.

Findings
The result of this study indicates that there is a strong positive association between the three constructs. Further, the direct relationship between service innovation and WOM is partially mediated by reputation. The result of the multigroup moderation indicates that the type of the bank plays a major role in determining the mediation effect of reputation.

Practical implications
The study helps the decision makers and the managers of the bank to understand that frequent innovation within the firm would help to gain reputation, and thereby customers would tend to give a positive WOM. Further, non-reputable firms can still gain a positive WOM if they continuously innovate new services. In the Indian context, it is noted that there is a difference between private and public banks in determining the mediation effect of reputation between service innovation and WOM.

Originality/value
The originality of the study is based on the following: development of a unique scale to measure service innovation in the banking industry overcoming the existing scales which are based on goods-dominant logic; estimating empirically the combined effect of service innovation and CR on WOM; the process of evaluating the moderated mediation effect; how the mediating effect of CR varies from private sector banks to public sector banks.
Process management framework for chemical waste treatment laboratories
Authors: Leoneti Alexandre Bevilacqua , Vitorino dos Santos Danilo , da Silva Renato Santos , Henriques Ferreira Alessandra , César Pimenta Adriano , Valle Walter Borges de Oliveira Sonia 
Published: October 2019

Purpose
The purpose of this paper is to propose a process management framework for Chemical Waste Treatment Laboratories (CWTL) that can be used as a management tool to identify and manage critical process.

Design/methodology/approach
Proposition of a generic classification for categories of chemical waste; use of the ABC analysis as a tool for analysis of priority in relation to the inputs of an CWTL; use of the process matrix (variety vs volume) to identify the key resources required to perform the activities of a CWTL; and use of mapping process techniques to map the processes defined and calculate times.

Findings
The proposed framework was applied to a CWTL at University of São Paulo, Brazil, and showed that the high variability of demand is a significant factor in the management of this laboratory, requiring processes that are flexible to meet this demand. The results showed that the applicability of the production and operations management theories within the scope of process management of CWTLs, proved to be useful tools for improving the treatment efficiency of chemical waste in these facilities.

Originality/value
The novelty of this work is in the fact of using production and operations management tools in the management of CWTLs to propose diagnoses to improve the management of their processes. The proposition of a comprehensive classification for chemical wastes generated in CWTLs is also highlighted.
Leadership preferences and ethnic bargaining: theory and illustrations
Authors: Horowitz Shale , Ye Min 
Published: October 2019

Purpose
In explaining ethno-territorial conflicts, leadership preferences have an odd status. In case studies, leadership preferences are often viewed as highly significant causes but are not usually defined and measured explicitly. In large-sample statistical studies, leadership preferences are only captured by weakly related proxy variables. This paper aims to fill this gap by developing suitable theory, which can be used consistently in both case study and statistical applications.

Design/methodology/approach
Formal bargaining models are used to examine the expected impact of variation in leadership preferences. Relevant leadership characteristics are then used to construct measures of variation in leadership preferences, which are applied in case studies.

Findings
In bargaining models, variation in leadership preferences is expected to have a significant impact on ethno-territorial conflict outcomes. More extreme nationalist leaders and, more conditionally, strongly power-seeking leaders, should be more likely to be willing to use force to modify the status quo – although more moderate nationalist leaderships are also willing to do so under certain conditions. In five case studies, these formally derived hypotheses receive initial empirical support.

Originality/value
Theoretically and empirically, further refinement of research on variation in leadership preferences promises to add significant value. Formally, it is worth investigating the expected impact of additional preference types. Empirically, it is important to invest in measures of leadership preferences across large samples.
Social media marketing management: an application to small restaurants in the US
Authors: Lepkowska-White Elzbieta , Parsons Amy , Berg William 
Published: October 2019

Purpose
This study aims to use a social media management framework and strategic orientation framework to explore how small restaurants manage social media.

Design/methodology/approach
The authors content-analyzed social media activity and interviews with 14 managers of social media in small independent restaurants in the northeast region of the USA that employed fewer than 20 employees.

Findings
The results of the study show that most small restaurants can be classified as anarchic, hierarchical and conservative defenders, and that they mainly focus on promotional activities on social media. The majority use social media also to drive traffic to a restaurant and, thus, act as calculative pragmatists. Very few use social media strategically or creatively in any of the social media management stages, and very few monitor or use social media information to improve their operations.

Research limitations/implications
This study shows that the adopted theoretical framework in this study for social media management helps analyze social media operations in small restaurants, points to the strategic orientations applied in small restaurants, shows the intricacies of each stage and helps show what small restaurants do well and how they can improve. Future research may use larger samples, investigate frameworks particularly relevant to small restaurants, such as the resource-based view (RBV) framework, and may focus on creative and diverse strategic approaches toward social media management for small establishments.

Practical implications
As customers continue shifting to social media and review sites, more restaurants may want to invest in developing more creative approaches toward social media and do it in more structured, integrated and continuous ways. The study describes a process they may want to follow and specific tactics that could be implemented to use social media more strategically in all stages of social media management.

Social implications
Not only are small business establishments the backbone of the restaurant industry, but they also appeal to customers more than large chains. This study shows how these small businesses can utilize social media to attract more customers, engage them, learn about them and their competitive environment to market and improve their operations.

Originality/value
The authors focus on the supplier side of social media for restaurants, a perspective lacking in the literature, and specifically small restaurants that receive less attention in prior research. Few studies exist that explore how social media is incorporated in all stages of social media management. The study points to the unique challenges that small restaurants experience in the process of using social media for marketing, monitoring and using social media to improve their operations. The study uses a relatively large sample of qualitative interviews conducted with managers of small restaurants and a content analysis of their actual social media activity.
How do talented managers view dividend policy? Further evidence from Chinese equity market
Authors: Sarwar Bushra , Kutan Ali , Ming Xiao , Husnain Muhammad 
Published: October 2019

PurposeThe purpose of this paper is to examine the importance of market imperfection, namely, variation in managerial ability (MA), on dividend policy in China. The authors focus on the Chinese market as it is dominated by state-owned enterprises and test whether the association between MA and dividend policy varies systematically with the degree of state ownership.Design/methodology/approachTo measure MA, this study exploits a novel measure developed by Demerjianet al.(2012) to estimate how efficiently manager utilizes firm’s resources. Manager efficiency is defined in terms of output a manager produces based on inputs available within firm.FindingsThe authors find that relationship between MA and dividend policy is primarily driven by non-state own enterprises compare to state own enterprises, more prevalent for financially unconstrained firms with strong balance sheet and more pronounced under high marketized groups as compare to low marketized groups. These finding are robust under battery of robustness checks. This research adds new insight for the policy makers and investors to pay more attention on MA.Practical implicationsThis research adds new insight for the policy makers and investors to pay more attention on MA.Originality/valueThis study augments the dividend policy literature by relaxing perfect capital market assumption of Miller and Modigliani, and neo-classic view of firms by incorporating a new novel factor – variation in MA – and applies it to the emerging market of China.
Reliability analysis of underground rock bolters using the renewal process, the non-homogeneous Poisson process and the Bayesian approach
Authors: La Roche-Carrier Nicolas , Dituba Ngoma Guyh , Kocaefe Yasar , Erchiqui Fouad 
Published: October 2019

Purpose
Reliability plays an important role in the execution of the maintenance improvement and the understanding of its concepts is essential to predict the type of maintenance according to the equipment state. Thereby, a computational tool was developed and programming with VBA in Excel® for reliability and failure analysis in a mining context. The paper aims to discuss these issues.

Design/methodology/approach
The developed approach use the modeling of stochastic processes, such as the renewal process, the non-homogeneous Poisson process and less conventional method as the Bayesian approach, by considering Jeffreys non-informative prior. The resolution gives the best associated model, the parameters estimation, the mean time between failure and the reliability estimate. This approach is validated with the reliability analysis of inter-failure times from underground rock bolters subsystems, over a two-year period.

Findings
Results show that Weibull and lognormal probability distribution fit to the most subsystems inter-failure times. The study revealed that the bolting head, the rock drill, the screen handler, the electric/electronic system, the hydraulic system, the drilling feeder and the structural consume the most repair frequency. The hydraulic and electric/electronic subsystems represent the lowest reliability after 50 operation hours.

Originality/value
For the first time, this case study defines practical failures and reliability information for rock bolter subsystems based on real operation data. This paper is useful to the comparative evaluation of rock bolter by detecting the weakest elements and understanding failure patterns in the individual observation subsystems on the overall machine performance.
Markets for rules: the promise and peril of blockchain distributed governance
Authors: Cowen Nick 
Published: October 2019

Purpose
The purpose of this paper is to explore the possible contributions of blockchain technology to creating new governance structures that facilitate social cooperation.

Design/methodology/approach
Conceptual analysis with key ideas in new institutional economics and political theory is used in this paper.

Findings
Blockchain technology provides a new tool through which political entrepreneurs can credibly alienate some of their power within a system of rules that they have established.

Originality/value
This paper links discussion of blockchain entrepreneurship in commercial markets to research into private governance.
Forecasting product returns and reverse logistics performance: structural equation modelling
Authors: Agrawal Saurabh , Singh Rajesh Kumar 
Published: October 2019

Purpose
Forecasting product returns plays an important role in the operations of reverse logistics (RL). However, their contribution to sustainability performance is yet to be explored. The purpose of this paper is to explore the product returns in Indian electronics industry and examine the relationship of forecasting product returns with triple bottom line performance of RL.

Design/methodology/approach
In this study, based on past literature review, four hypotheses, relating to forecasting of product returns and its association with performance, were developed. A questionnaire was sent to 700 respondents from the Indian electronics industry. Overall, 208 received responses were found suitable for the research. The necessary statistical analysis was carried out to ensure the reliability and validity of the questionnaire. In order to test different hypotheses, partial least square path modelling (PLSPM) technique of structural equation modeling was utilized.

Findings
Measurement model had shown sufficient data fit for the modeling. PLSPM results reveal that the accuracy in forecasting product returns is positively associated with operational performance of RL. It also plays an important role in the sustainability efforts of an organization.

Research limitations/implications
Managers can utilize results of study for exploring and emphasizing issues of product returns for improving RL performance. One of the limitations is that data are collected only from Indian electronics industry. Another limitation is that only product returns are considered for the operational and TBL performance of RL. In future, study may be carried out considering different factors in other sectors and countries.

Originality/value
The intent of forecasting product returns is considered to be operational efficiency. It can make significant contributions to the sustainability efforts of an organization. Review of the past literature indicates that research in the field of RL is in developing stage, and issues related to forecasting product returns are under-represented. The paper adds value to the few available articles on product returns.
Accelerated engaged tacit knowledge acquisition during executive succession
Authors: Elias Rida , Farah Bassam 
Published: October 2019

PurposeThe purpose of this paper is to provide a model that can explain how organizations may retain their executives’ tacit knowledge in the organization especially during the succession period. The proposed model takes into consideration three critical contexts that may assist in improving the knowledge flow during the transition period, namely, motivation context, transition context and ability context.Design/methodology/approachThis paper presents a conceptual framework that emphasizes the importance of the will and skill of two parties involved in succession, i.e. the predecessor and successor, as well as the context of the succession. To this end, the paper advances a set of propositions that explain how these different contexts affect the quantity and quality of the knowledge acquired by the successor at the end of the succession period.FindingsThis paper advances a theoretical model that describes the antecedents and moderator of job-specific knowledge acquired during executive succession.Research limitations/implicationsThis paper presents a theoretical model that explains knowledge flow during the transitory period of succession. It emphasizes the importance of the motivation and ability of the partners involved while taking into consideration the context of succession.Practical implicationsThis paper contributes considerably and in a practical manner to managers in general and to human resource managers in particular. It draws the attention of concerned managers to check the motivation of both successor and predecessor in experiencing the transition, explain to the successors the job description of the position to direct their attention to learn specific knowledge and equip both parties involved in the succession with the needed skills.Originality/valueThis paper advances a new concept termed as accelerated engaged tacit knowledge acquisition. This concept complements other perspectives of knowledge flow and learning and takes into consideration the specific context of executive succession.
Changes in gut microflora due to alcohol and NaCl consumption and diet restriction
Authors: Kim Sejeong , Lee Soomin , Oh Hyemin , Ha Jimyeong , Lee Jeeyeon , Choi Yukyung , Lee Yewon , Kim Yujin , Seo Yeong-Eun , Yoon Yohan 
Published: October 2019

Purpose
Gut microbial changes are associated with diseases such as obesity and type 2 diabetes and may be influenced by diet patterns. Thus, this paper aims to investigate the effects of alcohol, sodium chloride (NaCl) and dietary restriction on the composition of the gut microflora.

Design/methodology/approach
Five-week-old male C57BL/6N mice were orally administered by gavage with ethanol (ET; 4 g/kg), 200 µL of 6% NaCl (NC), or equivalent volumes of phosphate-buffered saline (ET-control and NC-control) every two days for 10 weeks. The mice were also orally administered by gavage with the recommended diet (RD-control; 3 g per mouse per day), or with 40% (RD-40) or 60% restricted level (RD-60). DNA samples obtained from mice ceca were sequenced using the Illumina MiSeq Sequencing system; raw data were analyzed using BIOiPLUG software.

Findings
This study shows that high ethanol and NaCl consumption, and diet restriction can change the composition of the intestinal microflora, especially Akkermansia muciniphila in ET (p = 0.0050) and NT (p = 0.0366) groups. In addition, the ratio of Bacteriodetes/Firmicutes and the diversity of microflora were generally reduced (p = 0.0487-0.4929).

Originality/value
These results raise the possibility of a relationship between diet patterns, change of intestinal microbiome and disease, which must be further evaluated.
Local, global and glocal consumer brand relationships
Authors: Lopez-Lomelí Miguel Ángel , Llonch-Andreu Joan , Rialp-Criado Josep 
Published: October 2019

Purpose
This paper fills a gap in the literature on branding, as local and glocal brands have not received as much attention as global brands from academics and practitioners and the scarce amount of relevant research done on glocal branding strategies is mainly theoretical or conceptual.

Design/methodology/approach
This paper therefore defines a model relating brand beliefs (brand quality, brand image, brand familiarity and brand as a social signalling value), brand attitudes and brand purchase intentions. The model is then tested with a sample of different categories/types of consumer brands (local, global and glocal). The influence of the type of brand on these relationships is then analysed.

Findings
The findings suggest that brand quality is the most important driver of brand attitude for any type of brand, and that the relationship between brand quality and brand attitude, as well as between brand attitude and brand purchase intention, is weaker for a glocal brand than for a local or global brand.

Originality/value
This paper provides new empirical evidence of the influence of brand type on brand associations and attitude configurations and the effects these attitudes have on buying intentions. This work is also relevant for the managers’ efforts to develop more effective global, glocal and local marketing strategies for brand positioning.
Beyond false positives
Authors: Taylor Paul L. 
Published: October 2019

Research SummaryDaniel Kahneman (2011) wrote, “There are distinctive patterns in the errors people make. Systemic errors are known as biases, and they recur predictability in particular circumstances. … The availability of diagnostic labels for [these] biases make [them] easier to anticipate, recognize, and understand.” In this article, we examine the systemic nature of human error in the context of officer‐involved shootings—one of the most visible and controversial aspects of the U.S. criminal justice system—and we seek to provide a common language for discussing, recognizing, and understanding these tragic outcomes.Policy ImplicationsThe resulting typology offers a framework for a systems‐based approach to researching and investigating police shooting errors that, in turn, could provide a powerful vehicle for reform, improved officer decision‐making, and ultimately better outcomes.
Peers and offender decision‐making
Authors: Hoeben E. M. , Thomas K. J. 
Published: October 2019

Research SummaryOffender decision‐making generally occurs in social context. In this article, we discuss the potential for integrating insights on peer processes and decision‐making processes to advance our understanding on the decision to engage in crime. In particular, we address the developmental and situational influence of peers on perceptions, preferences, and dual‐systems processing. We contribute to this literature by elaborating on situational peer processes and discuss the ways in which peers can affect decision‐making through their mere presence as well as through their active involvement as instigators, conversational partners, and co‐offenders.Policy ImplicationsPrograms to effectively reduce crime and delinquency require a holistic approach that takes into account the interdependency between internal and external factors that impact behavior. The purpose of this article was to detail how our understanding of two prominent explanations of crime —peer influence and rational choice—can mutually benefit from such integration.