bluuebunny/crossref_metadata_2025_split huggingface dataset:
Why do consumers procrastinate and what happens next?
Authors: Azimi Shabnam , Milne George R. , Miller Elizabeth G. 
Published: August 2020

Purpose
This paper aims to examine the factors leading to and resulting from procrastination under high price uncertainty and provide recommendations for how managers can reduce consumer procrastination, thus decreasing consumer regret, anger and retaliatory behaviors.

Design/methodology/approach
Hypothesized relationships were tested through two scenario-based experiments using student samples. Data was analyzed using general linear model, path analysis and Wald chi-square test.

Findings
Long time limits, price uncertainty and price consciousness, all increase the likelihood of procrastination. Prestige seeking reduces procrastination, but only when time limits are short. When one delays a purchase and later the price of the item gets increased or one makes a purchase and later the price gets further reduced, procrastination and purchase decision both equally can lead to anger, which then increases the probability of exit, voice or word of mouth (WOM); however, procrastination has a much stronger impact than deciding to purchase on self-responsibility and regret, which in turn increases negative WOM.

Research limitations/implications
This paper provides a greater understanding of antecedents and consequences of procrastination as well as the drivers of retaliatory behavior. Further, the findings highlight differential consequences of consumer regret and anger on consumption behaviors.

Practical implications
This paper provides practical suggestions for reducing consumers’ procrastination through leveraging the effects of purchase time limit and price uncertainty in general, and more specifically, for prestige-seeker and price conscious consumers. The findings provide evidence for a silent path from procrastination to retaliation and highlight the importance of possible remedies or interventions by the companies to mitigate consumer emotions resulting from procrastination.

Originality/value
To the best of the authors’ knowledge, this research is the first to apply temporal motivation theory in the context of consumer behavior under price uncertainty, and examine consequences of consumer procrastination in terms of thoughts, feelings and retaliatory behavior.
Children witnessing domestic violence
Authors: Dodaj Arta 
Published: August 2020

Purpose
Witnessing domestic violence is a common experience among children, but has only recently been recognized as a specific form of abuse. The purpose of this paper is to present a review of the researchers who have examined the experience of children witnessing domestic violence.

Design/methodology/approach
Research papers related to witnessing domestic violence and published in leading academic journals in the UK and abroad from January 1980 to September 2018 were identified and reviewed.

Findings
Although there were some inconsistent findings, it was found that most of the available research suggests that witnessing domestic violence is prevalent among children and recognized today as a form of abuse. Results from analyzed studies identified high rates of psychological problems among children exposed to witnessing domestic violence. Furthermore, there is evidence that a variety of child and parent characteristics are important to more fully understand what influences have on exposure children’s witnessing domestic violence. In the end, this data emphasize that to be successful, access is essential to the places where the risks for the occurrence of this form of abuse is most evident, in the family, working with the child and the parents/caregivers.

Originality/value
This is an original paper which draws on different research about children witnessing domestic violence.
Inventory stickiness, environmental dynamism, financial constraints and survival of new SMEs in China
Authors: Zhu Xuechang , Wang Jingbin , Liu Bin , Di Xiaoyi 
Published: August 2020

PurposeAlthough the adoption of lean inventory management for performance improvement has been widely recognized, sticky inventory management is still a stopgap measure for new small and medium enterprises (SMEs) against survival risks. The purpose of this paper is to demonstrate the nonlinear relationship between new SMEs inventory stickiness and venture survival by focusing on the moderating effects of environmental dynamism and financial constraints.Design/methodology/approachClassical moderating model is employed to investigate the effects of environmental dynamism and financial constraints on the relationship between inventory stickiness and venture survival. This study uses the accelerated failure time model for survival analysis and tests the relationships based on a large set of new manufacturing SMEs in China over the period from 1999 to 2007.FindingsThe main finding is that inventory stickiness has an inverted U-shaped impact on the likelihood of survival. However, the inflection point of this inverted U-shaped relationship lies at the end of the sample. Further moderation analysis indicates that environmental dynamism positively moderates the inverted U-shaped relationship between inventory stickiness and venture survival, while financial constraints negatively moderate this relationship.Practical implicationsMost new SMEs have great potential to increase the likelihood of survival by improving inventory stickiness before achieving effective lean inventory management. Sticky inventory management can help new SMEs achieve better survival in a dynamic environment. However, new SMEs that are financially constrained should prudently implement sticky inventory management.Originality/valueThis paper contributes to the existing understanding about the likelihood of SMEs survival by addressing the role of sticky inventory management. It may be the first study to empirically demonstrate the moderating effect of environmental dynamism and financial constraints on the inverted U-shaped relationship between inventory stickiness and venture survival.
How Michelin-starred chefs are being transformed into social bricoleurs? An online qualitative study of luxury foodservice during the pandemic crisis
Authors: Batat Wided 
Published: August 2020

PurposeThe purpose of this research is to examine response strategies and the change in Michelin-starred chefs' practices to adapt to the global pandemic coronavirus disease 2019 (COVID-19) crisis that has strongly affected the foodservice sector.Design/methodology/approachThe authors conducted an exploratory qualitative research that used mixed-method, combining online interviews with 12 French Michelin-starred chefs and archival data. A manual thematic analysis method was used to analyze the data and identify relevant themes following an iterative coding process.FindingsThe findings show that Michelin-starred restaurants implement multilevel response strategies by developing dynamic capabilities while playing a social role through the development of new forms of business practices. The results show that Michelin-starred chefs adopt social bricolage entrepreneurial thinking to deal with the extreme situation and use diverse resources and response strategies to tackle social issues and improve the collective and individual well-being. The authors identified three major response strategies implemented by luxury restaurants: philanthropic activities targeting the well-being of the community, socially responsible business practices to support the foodservice actors and initiatives centered on consumer's food well-being.Research limitations/implicationsThe limits of this study are related to the small sample size and the elimination of psychographic criteria such as age and gender, which can extend our understanding of response strategies implemented by female and male owners or by age range during crises in the foodservice sector. Also, given that France is the country of Haute gastronomy, the conclusions of this study may not be generalizable to other countries where the gastronomic culture might be different.Practical implicationsRestaurants with high-end or luxury positioning must use multilevel – i.e. individual, sector and societal – response strategies to play a social role while sustaining their businesses during times of crisis. These insights seek to provide a roadmap which can be applied to other sectors to assess response strategies driven by various motives, resources and capabilities.Social implicationsThis research contributes to transformative service research literature by providing insights regarding how service providers can rethink their activities during the crises to play an active social role. Also, the findings point to several ways in which service actors can help customers and the community to improve their well-being.Originality/valueTo our knowledge, no prior research examined both the type of response strategies deployed by companies to survive and the importance of playing a social role and developing socially responsible business practices during times of crisis.
Restrict, clean and protect: signaling consumer safety during the pandemic and beyond
Authors: Bove Liliana L. , Benoit Sabine 
Published: August 2020

PurposeSince the outbreak of the COVID-19 pandemic, customers fear for their health when interacting with service providers. To mitigate this fear service providers are using safety signals directed to consumers and other stakeholders who make organizational assessments. The purpose of this article is to synthesize the range of safety signals in a framework that integrates signaling theory with servicescape elements so as to provide guidance for service providers to assist in their recovery.Design/methodology/approachThe authors extracted examples of how service providers signal safety to their consumers that the risk of infection is low in exchanging with their service. These examples were taken from secondary data sources in the form of trade publications resulting from a systematic search and supplemented by an organic search.FindingsIn total 53 unique safety signals were identified and assigned to 24 different categories in our framework. Most of the signals fell into the default and sale independent category, followed by the default contingent revenue risking category.Originality/valueThis study builds on signaling theory and service literature to develop a framework of the range of safety signals currently in use by service providers and offers suggestions as to which are likely to be most effective. Further, a future research inquiry of safety signals is presented, which the authors believe has promise in assisting recovery in a post-pandemic world.
A case study of tri-morbidity
Authors: Player Emily , Clark Emily , Gure-Klinke Heidi , Walker Jennifer , Steel Nick 
Published: August 2020

Purpose
The purpose of this paper is to highlight the vulnerability of individuals living with tri-morbidity and the complexity of care required to serve this patient group, moreover to consider how a life course approach may assist.

Design/methodology/approach
This paper uses a case study of a death of a young male adult experiencing homelessness and tri-morbidity in the UK and comparison of the mortality data for homeless adults in the UK with the general population. A synopsis of the mental health and health inclusion guidance for vulnerable adults is used.

Findings
This paper found the importance of considering a life course approach and the impact of negative life events on individuals living with tri-morbidity and also the role of specialist services to support the complex needs of vulnerable adults including the importance of multi-disciplinary working and holistic care.

Research limitations/implications
The research implications of this study are to consider how individuals living with tri-morbidity fit in to evidence-based care.

Practical implications
The practical implication is to consider that those living with tri-morbidity have extra-ordinary lives often with a high concentration of negative life events. Therefore, an extra-ordinary approach to care maybe needed to ensure health inequalities are reduced.

Social implications
This paper is an important case highlighting health inequalities, specifically mortality, in the homeless population.

Originality/value
This paper is an original piece of work, with real cases discussed but anonymised according to guidance on reporting death case reports.
Association of shift work with depression and anxiety in middle-aged adults: a large cross-sectional study among Iranian industrial manufacturing employees
Authors: Alizadeh Zeinab , Roohafza Hamidreza , Feizi Awat , Sarrafzadegan Nizal 
Published: August 2020

Purpose
This study aimed to examine the association of shift work with depression and anxiety in a large sample of formal and contractual employees of a mill steel company, Isfahan, Iran.

Design/methodology/approach
This cross-sectional study was performed in 2014 among 3,060 formal and contractual employees of a mill steel company Isfahan, Iran, randomly selected from 16,000 people. Data gathering was done by some validated Iranian version of self-administered questionnaires including, International Physical Activity – Short Form, Effort–Reward Imbalance, Hospital Anxiety and Depression Scale. Logistic regression was used as the main statistical method.

Findings
The results showed individuals in the rotating shift compared with day shift had a higher risk of depression (OR: 1.43; 95% CI: 1.12–1.84). Whereas after adjustment for various confounders, this relationship was not significant (OR: 1.19; 95% CI: 0.81–1.76). Anxiety was not associated with shift work, both in crude and adjusted models (OR: 1.08; 95% CI: 0.81–1.44) and (OR: 0.90; 95% CI: 0.67–1.19), respectively.

Research limitations/implications
Owing to the cross-sectional design of this study, cause–effect relationships could not be inferred from our findings. All the data used in the present analysis were collected by self-administered questionnaires.

Practical implications
Although our findings did not show significant association between shift work and mental health, further studies are suggested for obtaining informative data worldwide in this regard among workforce particularly among industrial employees.

Originality/value
Few studies have addressed the effects of shift work on mental health among industrial employees worldwide, and there is no study in developing countries.
Viewpoint: a primer for inclusive service marketing theory
Authors: Kuppelwieser Volker G. , Klaus Phil 
Published: August 2020

Purpose
This viewpoint sheds light on an as yet underrepresented consumer group. Considering impaired consumers in our theories would not only change these theories’ meaning but also add variance. These theories would therefore develop from a specific case theory to a broadly acceptable and applicable theory.

Design/methodology/approach
As a viewpoint paper, this work relies on previously published literature and highlights exemplary shortcomings in the servicescape and customer experience theory.

Findings
The paper specifies shortcomings in the current theory development and application. While service marketing scholars consistently consider the normal and representative consumer, changing the customer groups will lead to a broader understanding of consumer behavior.

Originality/value
This paper not only highlights impaired consumers’ different needs and expectations, but also discusses the difference between impairment and disability. Given this distinction, the paper calls for further research on such consumers.
Smart policing service quality: conceptualisation, development and validation
Authors: Ekaabi Maryam Ahmed , Khalid Khalizani , Davidson Ross , Kamarudin Ahmad Haifeez , Preece Christopher 
Published: August 2020

PurposeThis study evaluates a multidimensional hierarchical scale of smart policing service quality.Design/methodology/approachQualitative and quantitative analysis tools were used to develop a smart policing service quality scale based on the integrative psychometric scale development methodology. A multidimensional hierarchical structure was proposed for smart policing service quality; a group of preliminary items selected from literature was used for the qualitative analysis. For data collection, users of smart policing services were selected through the United Arab Emirates (UAE) research centre. Several statistical methods were employed to verify reliability and validity of the construct and nomological validity of the proposed scale.FindingsA smart policing service quality scale of 23 items was developed based on a hierarchical factor model structure. Nomological testing indicated that overall smart policing service quality is positive and significant, thus contributing to user satisfaction, intention to continue using the system and enhanced quality of life.Practical implicationsThis study enables managers to evaluate types of policing quality and effectively implement strategies to address security and sustainability issues that exist currently in smart services.Originality/valuePrevious studies on policing service quality have not sufficiently addressed the role of smart policing service quality; the nature of discussion in this area is primarily based around concepts. The development of the smart policing service quality scale provides a measurement tool for researchers to use to enhance the understanding of smart policing service quality.
Social gains for artisanal agroindustrial producers induced by cooperation and collaboration in agri-food supply chain
Authors: dos Santos Renato Rocha , Guarnieri Patricia 
Published: August 2020

PurposeThis study aims to analyze which collective actions (cooperation, coordination and collaboration), present in the supply chain of artisanal products, generate positive effects in terms of social gains.Design/methodology/approachThe authors conduct multiple case studies in the supply chain of seven artisanal agroindustries in the Distrito Federal, Brazil. The data were collected through interviews, documental analysis and direct observation. The data were analyzed using the content analysis technique proposed by Bardin (1977). With priori and a posteriori analytical categories, it was possible to conduct: a detailed analysis of the current situation of artisanal agroindustries regarding collective actions from the perspective of supplier/supplier and supplier/client and a detailed analysis for the possible effects of collective actions that impact the supply chain and the indicators of social sustainability of artisanal agroindustries.FindingsThe results indicate that cooperation and collaboration have contributed positively in the transactions of the products of the artisanal agroindustries, reflecting in social gains for the producing families. In this context, some collective actions can be highlighted as follows: the collective commercial spaces, the demonstration spaces of the artisan products in the clients’ environment, the prospecting of improvements from the final consumers, the face-to-face meetings with the suppliers, the product dissemination by the customer, the joint marketing actions and the rationalization of transportation logistics.Research limitations/implicationsThe study used a qualitative approach and findings and discussion are inherently interpretative and cannot be generalized.Practical implicationsThis study can contribute to researchers and practitioners interested in collective actions contributing to the incrementation of social responsibility in agri-food supply chains.Social implicationsUnderstanding how the collective actions support the inclusion of smallholding and artisanal producers in agri-food supply chains can help policymakers and managers to implement initiatives related to social responsibility, which can be measured using social indicators. This creates a social benefit through rural growth and economic development, generation of income and social productive inclusion of the artisanal producers in larger agri-food supply chains.Originality/valueFor the best of the authors’ knowledge, this is the first paper approaching collective actions as the main source of incrementation of social benefits, which can measure the incrementation of social responsibility in agri-food supply chains.
Collaborating to deliver value in health care: exploring conditions required for successful healthcare and life science sector collaboration
Authors: Rees Daniel J. , Bates Victoria , Thomas Roderick A. , Brooks Simon B. , Laing Hamish , Davies Gareth H. , Williams Michael , Phillips Leighton , Dwivedi Yogesh K. 
Published: August 2020

PurposeThe UK Government-funded National Health Service (NHS) is experiencing significant pressures because of the complexity of challenges to, and demands of, health-care provision. This situation has driven government policy level support for transformational change initiatives, such as value-based health care (VBHC), through closer alignment and collaboration across the health-care system-life science sector nexus. The purpose of this paper is to evaluate the necessary antecedents to collaboration in VBHC through a critical exploration of the existing literature, with a view to establishing the foundations for further development of policy, practice and theory in this field.Design/methodology/approachA literature review was conducted via searches on Scopus and Google Scholar between 2009 and 2019 for peer-reviewed articles containing keywords and phrases “Value-based healthcare industry” and “healthcare industry collaboration”. Refinement of the results led to the identification of “guiding conditions” (GCs) for collaboration in VBHC.FindingsFive literature-derived GCs were identified as necessary for the successful implementation of initiatives such as VBHC through system-sector collaboration. These are: a multi-disciplinarity; use of appropriate technological infrastructure; capturing meaningful metrics; understanding the total cycle-of-care; and financial flexibility. This paper outlines research opportunities to empirically test the relevance of the five GCs with regard to improving system-sector collaboration on VBHC.Originality/valueThis paper has developed a practical and constructive framework that has the potential to inform both policy and further theoretical development on collaboration in VBHC.
The influence of Senge’s book The Fifth Discipline on an academic career: a research journey into the learning organization and some personal reflections
Authors: Goh Swee Chua 
Published: August 2020

PurposeIn this paper, the author explores his research journey into the learning organization and its impact on his academic career. This paper describes how Peter Senge’s bookThe Fifth Discipline: The Art and Practice of The Learning Organization(1990) was the spark that led to the author’s focus on empirical research in the field.Design/methodology/approachThis paper provides author’s personal reflections on how this decision put him on a path to a variety of serendipitous experiences, exciting research areas and also enabled him to engage in productive collaborative research with many of his colleagues.FindingsThe findings conclude with a discussion on what the author see as new challenges and perspectives for advancing research into the learning organization.Originality/valueThis paper provides a unique perspective on howThe Fifth Disciplineby Peter Senge has influenced an academic career. It presents a personal reflection of a research journey into the learning organization that spans over 30 years.