bluuebunny/crossref_metadata_2025_split huggingface dataset:
Top management's communication in economic crisis and the firm's subsequent performance: sentiment analysis approach
Authors: Pengnate Supavich (Fone) , Lehmberg Derek G. , Tangpong Chanchai 
Published: April 2020

PurposeIn economic crisis, where tensions create anxiety and test the emotions of the firms' shareholders, communication from top management is very crucial as it provides the reflection of the managers' interpretation of the firms' situation and potential strategies. The goal of this paper is to investigate the relationships between sentiment, as an aspect of emotions extracted from the letters to shareholders, managerial discretion and the firms' subsequent performance and performance trajectory during crisis.Design/methodology/approachA sentiment analysis was conducted to extract the sentiment from the letters to shareholders, which were collected from firms in two countries with different levels of managerial discretion (US vs. Japan). Hypotheses were developed and tested using a series of regression analysis.FindingsThe primary findings indicate that (1) managerial sentiment identified in letters to shareholders can potentially be related to the firm's subsequent performance in the economic crisis, and (2) managerial discretion moderates the relationship between managerial sentiment and subsequent firm performance.Practical implicationsWhen the managerial discretion is high, firms' shareholders can use the sentiment in top management communications to gauge whether the firms' situation would be improving in the near future.Originality/valueThis study expands the current research on sentiment analysis and firm performance to the context of economic crisis by suggesting that managerial sentiment can be substantially provoked as firms are facing with stressful economic conditions. The study also highlights the moderating role of managerial discretion on the firms' subsequent performance.
Reimagining customer service through journey mapping and measurement
Authors: Patti Charles H. , van Dessel Maria M. , Hartley Steven W. 
Published: April 2020

Purpose
How can customer service be so bad in an era when companies collect endless data on customer interactions? The purpose of this paper is to contribute to the important challenge of elevating customer service delivery by providing guidelines for when and how to select optimal measures of customer service measurement using a new decision framework.

Design/methodology/approach
The paper uses a comprehensive, multi-dimensional review of extant literature related to customer service, journey mapping and performance measurement and applied a qualitative, taxonomic approach for model development.

Findings
A process model and customer journey mapping framework can facilitate the selection and application of appropriate and relevant customer service experience metrics to enhance customer service experience strategies, creation and delivery.

Research limitations/implications
The taxonomy of customer service metrics is limited to current publicly and commercially available metrics. The dynamic nature of the customer service environment necessitates continuous updates of the model and framework.

Practical implications
Selection of customer service performance measures should match relevant stages of the customer journey; use perception-based, operational and outcome-based metrics that track employee and customer behaviours; improve omni-channel measurement; and integrate data-sharing and benchmark measurement initiatives through collaboration with customer service communities.

Originality/value
A reimagined perspective is offered to the complex challenge of measuring and improving customer service, providing a new decision-making framework for customer service experience measurement and guidance for future research.
Finite element modeling and simulation of hip joints in elderly women: for development of protective clothing against fracture
Authors: Park Jinhee , Nam Yun Ja 
Published: April 2020

PurposeFracture experiments on real human bodies to examine the protected positions and protective devices for the development of protective clothing to manage fractures is exceedingly difficult. Thus, the experimental design will have limitations, more of which are imposed if subjects are elderly people. To circumvent these limitations, this study proposes a finite element model of the hip joint in elderly women with virtual impact simulations that can replace actual fall and impact tests, and examine the positions and characteristics of fractures resulting from taking a fall.Design/methodology/approachThe hip joints were modeled after the average horizontal surface size and cross-sectional shapes of the lower extremities (waist to knee) in 439 elderly Korean women in that age group. The model was composed of bones, cartilages, and soft tissue.FindingsThe fracture was examined by comparing the maximum stress on the hip joint by applying a point force to its adjacent surface. The vulnerable part in the hip joint neck with a high risk of fracture risk on an impact could be determined and used to set the protective device attachment position.Originality/valueIt is significant that this study has developed a partial model of the human body that can be used for a relatively simple simulation by minimizing the highly complex human body as much as possible. Furthermore, the model is easily applicable to the designing of protected positions and protective devices for the development of special clothing, for hip joint fracture prevention.
Ethical framework for directors – learning from the prophet
Authors: Salin Ahmad Saiful Azlin Puteh , Manan Siti Khadijah Ab , Kamaluddin Norlela 
Published: April 2020

PurposeThis paper aims to explore the director’s work ethics with particular attention given to the Islamic perspectives and prophetic character toward sustaining the performance of the business organizations. As at now, there is a limited code of ethics that can be a guidance for the business organizations and its leaders specifically.Design/methodology/approachThis paper examines and reviews the foundation and prior studies on directors’ work ethics and Islamic work ethics. Then, briefly discuss and present a conceptual review of the directors’ work ethics based on prophetic characters, as well as its application in modern business activities.FindingsBased onQuranandHadith, this paper proposes that four fundamental moral characters of directors aresiddiq(truthfulness),fatanah(intelligent),tabligh(deliver) andamanah(trust).Research limitations/implicationsThis paper is conceptual in nature, thus further research needed to empirically test all the characters in actual practices.Practical implicationsThe outcome of this paper contributes in way of it can be used and applied by the firm and policymakers to construct a comprehensive code of ethics that based on the Islamic values.Originality/valueThis paper is original as it attempts to suggest the appropriate constructs of directors’ work ethics from the religious studies in the ethics and management literature. These constructs able to increase the integrity and moral behaviors of the directors, which eventually preventing them from a commit in various unethical and malpractices that may obstruct the progress of the country’s economic development and growth.
Evaluating critical failure factors for implementing sustainable lean six sigma framework in manufacturing organization
Authors: Swarnakar Vikas , Tiwari Anil Kr , Singh A.R. 
Published: April 2020

PurposeThe purpose of this study is to identify, evaluate and develop a structured model to measure the interrelation between critical failure factors (CFFs) that affects the implementation of the sustainable Lean Six Sigma (SLSS) framework in a manufacturing organization. Further solution approaches have been provided that inhibit those CFFs and help in successful implementation of the framework.Design/methodology/approachTo find the interrelation among the selected CFFs and develop a systematic structured model, a total interpretive structural modeling (TISM) approach has been used. A 13-level model for selected CFFs has been formed after the application of the TISM approach. Further classification of CFFs has been performed for a better understanding of their nature through MICMAC analysis.FindingsA total of 26 SLSS CFFs have been identified through a detailed study of case organization, various literature reviews and experience of panel experts toward developing a systematic model of CFFs. The solution approach has been provided by panel experts based on their industrial experiences after observing the role of CFFs in the developed model. Based on the analysis, it was found that most dependent and dominant CFFs affect the implementation of the SLSS framework in the case organization.Practical implicationsThis study helps SLSS practitioners, project managers, decision-makers and academicians of manufacturing industries to a better understanding of the failure factors and their interrelations while implementing the SLSS framework in manufacturing organizations. This study also guides the systematic solution approach which helps in tackling such problems that occurred in manufacturing organizations.Originality/valueIn this study, the TISM-based structural model of CFFs for implementing the SLSS framework in manufacturing organizations has been proposed which is a very new effort in the area of a manufacturing environment.
Sensory-based interventions with adult and adolescent trauma survivors
Authors: McGreevy Suzie , Boland Pauline 
Published: April 2020

PurposeAn emerging evidence base, and increased awareness of the effects of trauma on the body, advocates a sensory-based approach to treatment with posttraumatic stress and complex trauma survivors. This paper aims to identify, analyse and summarise the empirical evidence for the sensory-based interventions, which occupational therapists are using in the treatment of adult and adolescent trauma survivors.Design/methodology/approachAn integrative review of the literature was undertaken. Both empirical and conceptual papers were included. An inductive approach and constant comparative method were used to understand and synthesise the research.FindingsThe literature search yielded 18 papers describing the types of sensory-based interventions used, sensory processing (SP) patterns and the context and evidence for sensory-based occupational therapy practice with trauma survivors. Nine of the studies were empirical and nine were conceptual and review papers. Themes identified included: atypical SP patterns; type of sensory-based intervention used with trauma survivors; and transdisciplinary treatment programmes can reduce the symptoms of trauma.Practical implicationsSensory-based interventions with adult and adolescent trauma survivors are emerging as promising areas of practice and research in the literature. Although empirical data is limited, the sensory needs of the body in processing trauma experiences is becoming more recognised and are supported by the atypical SP patterns identified in survivors. A sensory-based, transdisciplinary approach to treatment has the potential to be effective in treating the trauma survivor.Originality/valueWith a skill base in sensory integration and occupational analysis, occupational therapists have much to offer the field of trauma studies. This review begins to address the gap in the literature, recommending more rigorous controlled outcome research with larger sample sizes, person-centred studies focussing on the trauma survivor’s perspective and continuing professional development and mentorship for occupational therapists working with this population.
On the dynamic characteristics of ball bearing with cage broken
Authors: Li Hui , Liu Heng , Liu Yi , Qi Shemiao , Wang Fengtao 
Published: April 2020

Purpose
The purpose of this study is to investigate the dynamic behavior of the ball bearing with cage broken.

Design/methodology/approach
By analyzing the complicated relationship and interactions among the ball bearing elements, the dynamic modelling of the ball bearing with broken cage was established, and the dynamic simulations were conducted by solving the ball bearing dynamic equations using varying-step Runge–Kutta integration.

Findings
The computational results show that there is considerable distinguishment in the dynamic characteristics between the normal cage and the broken cage of the bears. The broken cage makes the trajectory of the cage erratic, and the vibration amplitude is much bigger than that of the normal cage, which makes the motion of the cage unstable. When one of the cage lintels breaks up, the two adjacent balls will collide with each other; what is worse, this may make the balls crush because of the high amplitude of the collision force. The broken cage makes the cage-race interaction force much larger than that of the normal cage, which could promote the guiding ring and quicken the cage wear-failure.

Originality/value
This study can provide important ideas for the fault identification of the ball bearing with cage broken.

Peer review
The peer review history for this article is available at: https://publons.com/publon/10.1108/ILT-01-2020-0042/
Effects of technical IT capabilities on organizational agility
Authors: Gao Peiran , Zhang Jinlong , Gong Yeming , Li Haitao 
Published: April 2020

PurposeThe purpose of this research is to investigate how critical managerial IT capabilities, such as IT business spanning capability, interact with two pivotal types of technical IT capabilities (i.e. IT flexibility and IT integration) to affect organizational agility. Especially, the authors mainly examine a positive synergy or complementary relationship between IT business spanning capability and IT flexibility and a negative synergy or substitution relationship between IT business spanning capability and IT integration.Design/methodology/approachThe authors develop a research model that integrates IT flexibility, IT integration, IT business spanning capability and organizational agility. Based on a matched-pair, cross-sectional field survey of IT and business managers, they use partial least squares (PLS) to analyze this research model.FindingsIT flexibility and IT integration have been empirically proven to be positively associated with organizational agility. Furthermore, the research results indicate a positive synergy or complementary relationship between IT business spanning capability and IT flexibility, whereas they indicate a negative synergy or substitution relationship between IT business spanning capability and IT integration with regard to organizational agility. This finding demonstrates that IT business spanning capability can differentially influence organizational agility depending on its interaction with specific technical IT capability types. In addition, the effects of IT flexibility on organizational agility are high, whereas the effectiveness of IT integration decreases in the presence of high IT business spanning capability. Each type of technical IT capability displays different effectiveness under high IT business spanning capability. Thus, appropriate technical IT capability types should be carefully deployed, and highly effective technical IT capability types, such as IT flexibility, should be prioritized under high levels of IT business spanning capability.Originality/valueThis research highlights the joint effects of IT business spanning capability and two pivotal types of technical IT capabilities (i.e. IT flexibility and IT integration) on organizational agility, ultimately contributing to OM theories and practices.
What makes a successful corporate investigator
Authors: King Michael 
Published: April 2020

Purpose
The purpose of this study is to identify the attributes – skills, education and qualifications – required to be a contemporary corporate investigator.

Design/methodology/approach
To address heretofore unexplored areas in the literature, this study used data collected from semi-structured interviews with 33 corporate investigators in Australia.

Findings
This paper highlights the complexities that surround corporate investigations and identifies nine attributes critical for investigative success. The findings identify some commonalities with police–detective skills and suggest that the corporate investigator needs the skills of an accountant and a lawyer to complement these investigative skills.

Originality/value
Studies of private investigators are rare as such; therefore, this paper fills a gap in academic literature by examining the skills necessary to conduct private investigations of corporate and white-collar crime.
Investigating the impact of board characteristics on money laundering
Authors: Mohammadi Shaban , Saeidi Hadi , Naghshbandi Nader 
Published: April 2020

Purpose
The purpose of this study is to examine the effect of board characteristics on money laundering in Iranian listed companies.

Design/methodology/approach
This was a descriptive-correlational study, and in terms of purpose, it was an applied research. The statistical population of this study was all companies listed in Tehran Stock Exchange during the years 2012-2018. A sample of 150 companies was selected by screening method. Data analysis and hypothesis testing were performed using logistic regression and Eviews 10.

Findings
The results indicated that the board bonus and CEO duality (chief executive officer duality) had a significant effect on money laundering. CEO gender also had a significant effect on money laundering.

Originality/value
Sound management of risks related to money laundering by the board of directors is associated with stability, soundness and overall health of a country's financial system, which enables the integrity of the international financial system by meeting the Basel Committee goals, including strengthening the regulations, monitoring and improving current procedures, promoting financial stability and maintaining and enhancing a good corporate reputation; however, banks and other financial institutions are exposed to more serious risks, especially the reputation risk, operational risk, etc., if management does not play an effective role in the fight against money laundering. If management considers efficient and risk-driven policies and procedures in the fight against money laundering, then many problems and losses as well as many costs, including failure to collect receivables and to bring legal proceedings, can be prevented.
The role of regional administrations in improving place branding effectiveness
Authors: Makarov Pavel Yurievich , Illarionov Alexandr Efimovich 
Published: April 2020

PurposeThe purpose of this paper is to study ways, which regional administrations affect place branding effectiveness.Design/methodology/approachThe study was conducted based on qualitative analysis. In total, 10 place branding cases of federal subjects of Russia were considered to estimate short-, mid- and long-term effects of place brands and quality of regional administrations’ place branding process management. The information on these cases was taken and systematized from three groups of sources, namely, official information from regional administrations (including regulatory acts); scientific publications focused on the brands of selected regions; data from federal and regional news agencies.FindingsIt is revealed that the quality of place branding processes is positively related to the presence and power of place branding effects, while the branding budget has no observable impact on place branding. The areas of attention for regional administrations intending to develop the place brand are defined.Research limitations/implicationsThe limitation of this study is that the chosen approach is based on secondary data on brand-management practices that are publicly available. This information is mostly fragmentary and may not provide a complete view of place branding practices.Originality/valueThis paper provides a view on place branding success factors from the standpoint of the quality of branding process, rather than quality of the brand itself. The role of regional administrations in this process is studied, thus proposing a basis for integrating place branding in a public administration field.
CEO-employee pay gap and firm R&D efficiency
Authors: Chan H. Leon , Kawada Brett , Shin Taekjin , Wang Jeff 
Published: April 2020

PurposeThis study aims to examine whether the pay gap between the chief executive officer (CEO) and non-executive employees affects the firm’s research and development (R&D) efficiency.Design/methodology/approachThe dependent variable is the firm’s R&D efficiency, defined as a percentage increase in revenue from a 1-per cent increase in R&D spending. The main independent variable is the CEO-employee pay gap, defined as the ratio of annual total compensation for the CEO to the average of non-executive employees of the firm. The authors estimate fixed-effects models to examine the association between R&D efficiency and the pay gap between CEO and non-executive employees.FindingsResults indicate a negative and significant association between R&D efficiency and CEO-employee pay gap, which suggests that a wider pay gap reduces employee motivation and effort, consistent with pay equity theory. We also find that the CEO-employee pay gap negatively moderates the relationship between employee pay growth and R&D efficiencyResearch limitations/implicationsRecently enacted pay gap disclosure requirements mandated by the Dodd-Frank Act will make the disparity between CEO and non-executive compensation more salient. This study provides evidence of a firm outcome associated with that disparity.Originality/valueThis study is among the first to investigate the impact of the pay gap on R&D efficiency, a firm outcome not previously explored in the literature. This study also investigates CEO-employee pay gap’s role as a factor that moderates the effects of employee pay growth and institutional ownership on R&D efficiency
Ginsenoside 20(S)‐Rg3 upregulates HIF‐1α‐targeting miR‐519a‐5p to inhibit the Warburg effect in ovarian cancer cells
Authors: Lu Jiaojiao , Chen Hong , He Fang , You Yuanyi , Feng Zhaozu , Chen Wei , Li Xu , Zhao Le 
Published: April 2020

AbstractThe Warburg effect, one of the metabolic hallmarks of cancer, is responsible for rapid energy production through a high rate of aerobic glycolysis. Ginsenoside 20(S)‐Rg3 antagonizes the Warburg effect in ovarian cancer cells by upregulating some microRNAs, including miR‐519a‐5p, that target key enzymes involved in aerobic glycolysis. How 20(S)‐Rg3‐upregulated miR‐519a‐5p influences the Warburg effect in ovarian cancer cells remains poorly defined, however. Here we report that while overexpression of miR‐519a‐5p in ovarian cancer cells inhibited the Warburg effect, inhibition of miR‐519a‐5p negated the suppressive action of 20(S)‐Rg3 against the Warburg effect as evidenced by a decrease in glucose consumption, lactate production and HK2 expression. We identified HIF‐1α as a direct target of miR‐519a‐5p via luciferase reporter assays and demonstrated the counteraction by overexpressed HIF‐1α of 20(S)‐Rg3‐suppressed Warburg effect. Further, 20(S)‐Rg3 decreased DNMT3A‐mediated DNA methylation in the promoter region of its precursor gene, leading to an increase in the level of miR‐519a‐5p. In conclusion, 20(S)‐Rg3 upregulates miR‐519a‐5p via reducing DNMT3A‐mediated DNA methylation to inhibit HIF‐1α‐stimulated Warburg effect in ovarian cancer.