bluuebunny/crossref_metadata_2025_split huggingface dataset:
Trust building in a Norwegian municipal acute ward
Authors: Gjerstad Brita , Nødland Svein Ingve , Teig Inger Lise 
Published: August 2020

PurposeTrust plays an important role in the organisation of healthcare services. In Norway, the establishment of mandatory municipal acute wards with 24 h inpatient services introduces a new unit into the healthcare system. This article discusses how this new health care service succeeds in building trust with patients and among healthcare workers.Design/methodology/approachThe article is an in-depth case study of a single, exemplary inter-municipal acute ward. The study draws on interviews with COPD patients, the leader and doctors at the ward. The study also includes observations of daily work at the municipal acute ward. Moreover, administrators and healthcare workers at related healthcare institutions have been interviewed. Data were analysed using a qualitative method.FindingsThe study reveals that trust is built in complex relations and that it has both individual and systemic factors. The practices employed in the daily treatment and care of patients and in encounters between health care personnel and patients are important trust-building processes; however, these processes depend on structures and routines that promote efficient and adequate inter-organisational communication and patient-oriented procedures.Practical implicationsThe study provides insight into how trust dynamics work on multiple organisational levels and how they depend on both individual and systemic factors. Additionally, the study may provide a picture of the importance of trust in organising healthcare services in the future.Originality/valueLessons regarding trust building inspired by data from a case-study care institution can be applied in different care settings and countries.
The impact of customer engagement and service leadership on the local food value chain of hotels
Authors: Thomas-Francois Kimberly , Joppe Marion , von Massow Michael 
Published: August 2020

PurposeThis study was undertaken to investigate whether a service-oriented approach to the local food supply chain contributes to strengthened linkages between accommodation and agricultural sectors, thereby creating value for users.Design/methodology/approachThe qualitative study examined levels of customer/consumer engagement (CE) within theoretical constructs of the service-oriented framework and value co-creation, intangible resources and valued relationship within the value chain and food service. Also, two explanatory case studies were conducted on two accommodation properties.FindingsEmpirical findings indicated that the hospitality business which emphasized a consumer-centric service approach throughout the value chain – both forward (toward the consumer) and backward (toward the supplier) – had greater success in engaging customers. It also highlighted the importance of service leadership.Practical implicationsThe research study provides practical guidance to members of the local food supply chains in the hospitality sector and strategies that can be used to optimize all opportunities to ensure consumers’ needs are met and exceeded as a precursor for repeat business.Social implicationsThe intricacies of services when well understood and applied in hospitality businesses are likely to generate favorable outcomes such as poverty alleviation. Developing destinations invest significantly in tourism as a channel for economic development. Unfortunately, gains are forfeited since limited attention is given to strategically advancing consumer-centric service at the micro level in tourism businesses to the extent that these benefit other stakeholders. Fostering CE and developing a culture of service leadership appear to be critical success factors.Originality/valueThis study is unique and extremely relevant to island destinations as it provides insights using a service management framework in the Caribbean context on how destinations may enhance hospitality business through improved service in island states.
The development of a tool to monitor integrated care for childhood overweight and obesity in the Netherlands
Authors: Koetsier Leandra , Jacobs Monique , Halberstadt Jutka , Sijben Marian , Zonneveld Nick , Minkman Mirella 
Published: August 2020

PurposeThe development of a national model has led municipalities in the Netherlands to implement integrated care for childhood overweight and obesity. To monitor how this approach is being implemented locally, an appropriate tool is required. This study presents a “Tool to monitor the local implementation of Integrated Care for Childhood Overweight and obesity” (TICCO).Design/methodology/approachA three-step study was conducted in order to adapt and refine a generic integrated care questionnaire into a tool that suits the specific characteristics and context of integrated care for childhood overweight and obesity. The three consecutive steps comprised the following: a focus group session that assessed the relevance and comprehensiveness of the original integrated care instrument; a pilot questionnaire for end users that evaluated the feasibility of the preliminary tool and a pilot questionnaire that determined the feasibility and potential limitations of this adapted tool.FindingsThe adaptation process resulted in a 47-element digital tool for professionals actively involved in providing integrated care for childhood overweight and obesity. The results highlighted differences pertaining to how individual respondents judged each of the elements. These variations were found across both municipalities and different domains of integrated care.Originality/valueThis article presents an adapted tool that seeks to both support local discussion in the interpretation of individual TICCO scores and identify potential areas for improvement in local integrated care for childhood overweight and obesity.
Increases of suicide rates in Kansas: results from 2009-2018
Authors: Lloyd Jason D. , Oakley David W. 
Published: August 2020

PurposeThe purpose of this study is to evaluate the increase in suicide rates for Kansas residents, as well as quantify the difference in suicide rates between men and women across the State of Kansas.Design/methodology/approachTo evaluate increases in suicide rates, a joinpoint regression analysis was conducted to calculate the annual percentage change in suicide rates. To evaluate differences between sex characteristics, a one-way analysis of variance was conducted.FindingsResults of a joinpoint regression analysis found that the annual percentage change in the suicide rates of Kansas did increase significantly between 2009 and 2018. Furthermore, the rate of suicide increase among women was greater than the suicide rate increases of men.Originality/valueThe value of this study provides context to the suicide literature that could allow for better local and statewide policy decisions.
Knowledge translation in project portfolio decision-making: the role of organizational alignment and information support system in selecting innovative ideas
Authors: Annosi Maria Carmela , Marchegiani Lucia , Vicentini Francesca 
Published: August 2020

PurposeThe present study aims to describe the micro-dynamics of decision-making that refer to knowledge translation pursued by organizational actors to see how they affect the travel of new ideas within the managerial practice of Project Portfolio Management (PPM). The study focuses on how the alignment of actors' meanings is reached at the organizational level and how they move towards a common direction by synthesizing information and negotiating meanings across the activities that constitute PPM. The study also investigates the intermediation function of information support systems in knowledge translation, which brokers information among those involved in the PPM practice.Design/methodology/approachThis piece of research uses an inductive, qualitative research approach and a methodological combination of case study research and grounded theory to investigate and explore the processes of knowledge transfer and translation enacted by the organizational actors (both human and non-human) involved in innovation portfolio decision-making.FindingsThe findings of this research reveal the sequence of portfolio decision-making process that confirms that PPM occurs not only in a single hierarchical level or meeting, but that decisions are made across different organizational levels in a complex network of relationships where many actors are involved. We also show that the technological artefacts have an intermediate role in knowledge translation.Research limitations/implicationsDespite referring to a single case study, the results discussed in this piece of research provides insightful evidence for academics and practitioners alike. In fact, the paper discusses organizational pre-alignment and alignment as a crucial enabler of knowledge transfer. Moreover, the intermediate role of an information support system is discussed.Practical implicationsOur study highlights the positive effect on actors' meaningful participation in PPM associated with the adoption of information support systems in PPM. Moreover, our results highlight the importance of considering a horizontal perspective in the decision-making process, so that knowledge translation occurs by leveraging on all the actors' breadth of experience and expertise.Originality/valueThis research emphasizes two organizational routines termed as decision- making preparation processes that were identified as key enablers of portfolio decision-making: cross-functional pre-alignment and an information support system.
Environmental disclosure and sentiment analysis: state of the art and opportunities for public-sector organisations
Authors: Rocca Laura , Giacomini Davide , Zola Paola 
Published: August 2020

Purpose
Because of the expansion of the internet and Web 2.0 phenomenon, new challenges are emerging in the disclosure practises adopted by organisations in the public-sector. This study aims to examine local governments’ (LGOs) use of social media (SM) in disclosing environmental actions/plans/information as a new way to improve accountability to citizens to obtain organisational legitimacy and the related sentiment of citizens’ judgements.

Design/methodology/approach
This paper analyses the content of 39 Italian LGOs’ public pages on Facebook. After the distinction between five classes of environmental issues (air, water, energy, waste and territory), an initial study is performed to detect possible sub-topics applying latent Dirichlet allocation. Having a list of posts related to specific environmental themes, the researchers computed the sentiment of citizens’ comments. To measure sentiment, two different approaches were implemented: one based on a lexicon dictionary and the other based on convolutional neural networks.

Findings
Facebook is used by LGOs to disclose environmental issues, focussing on their main interest in obtaining organisational legitimacy, and the analysis shows an increasing impact of Web 2.0 in the direct interaction of LGOs with citizens. On the other hand, there is a clear divergence of interest on environmental topics between LGOs and citizens in a dialogic accountability framework.

Practical implications
Sentiment analysis (SA) could be used by politicians, but also by managers/entrepreneurs in the business sector, to analyse stakeholders’ judgements of their communications/actions and plans on corporate social responsibility. This tool gives a result on time (i.e. not months or years after, as for the reporting system). It is cheaper than a survey and allows a first “photograph” of stakeholders’ sentiment. It can also be a useful tool for supporting, developing and improving environmental reporting.

Originality/value
To the best of the authors’ knowledge, this paper is one of the first to apply SA to environmental disclosure via SM in the public sphere. The study links modern techniques in natural language processing and machine learning with the important aspects of environmental communication between LGOs and citizens.
Intertwined institutionalization: pressures on Vietnam’s accounting profession during transition to IFRS
Authors: Nguyen Lan Anh , Vesty Gillian , Kend Michael , Nguyen Quan , O'Connell Brendan 
Published: August 2020

Purpose
The purpose of this paper is to understand the institutionally driven changes impacting organizational accounting manipulation in Vietnam’s emerging transitional economy. Specifically, this study explore how Vietnamese accountants and regulators explain questionable accounting transactions and their rationalization for those practices, especially during the period of accounting system transition from Vietnamese accounting standards to International Financial Reporting Standards (IFRS).

Design/methodology/approach
The study uses interview-based methods involving 22 Vietnamese accountants, financial managers, audit partners and regulators.

Findings
This study have found dysfunctional approaches to revenue and expense recognition underpinned by institutional theory. At play is a combination of opportunities relating to weak accounting standards and organizational controls; management pressure; and a desire to avoid unwanted scrutiny from Vietnamese regulators.

Research limitations/implications
This study does not include the views of non-financial managers or other accounting users. Future research could focus more on the perceptions of these other stakeholder groups.

Practical implications
Accounting manipulation can be collusive, therefore, regulators should have a stricter view and broader examination in the monitoring process.

Originality/value
This study examine accounting manipulation through the lens of New Institutional Sociology and also share the views of the accountants and regulators. This study argue that weak accounting standards are not the only factors contributing to accounting manipulation. When evaluating the existence of accounting manipulation, this paper find a combination of factors including: opportunities for manipulation, pressure from management and the rationale behind the conduct. These factors should be interpreted in context.
Spillover effects of organizational politics on family satisfaction: the role of work-to-family conflict and family support
Authors: Arefin Md. Shamsul , Alam Md. Shariful , Li Shao-Long , Long Lirong 
Published: August 2020

PurposeThis study considered organizational politics as a source of stress and examined its spillover effects on the family domain. By integrating the work–home resource theory and transactional theory of stress, the authors developed a moderated mediation model that examined the moderating role of family support in the relationship between employee's perceptions of organizational politics and their family satisfaction through work-to-family conflict.Design/methodology/approachThe authors examined the moderated mediation model using a sample of 223 full-time employees in Bangladesh. Data were collected using a three-wave survey research design.FindingsThe results indicate that organizational politics is negatively related to family satisfaction; work-to-family conflict medicates this relationship. Besides, family support attenuates the mediating effect of work-to-family conflict on the relationship between organizational politics and family satisfaction.Practical implicationsManagers should reduce the extent of organizational politics to avoid its impact on the nonwork domain. Moreover, social support from family members might play a crucial role in reducing the negative consequence of organizational politics in the family domain. By taking human resource practices such as training, increased communication, family-friendly policies, organizations may improve the ability of workers to cope with the negative consequences of organizational politics.Originality/valueThe current study uncovered the spillover effect of organizational politics on the nonwork domain. This research contributed to the burgeoning stream of organizational politics and work–family interface literature by investigating the influence of organizational politics in undermining family satisfaction and exploring the mediating mechanism linking organizational politics and family satisfaction as well as the boundary conditions of family social support.
Diversity climate on turnover intentions: a sequential mediating effect of personal diversity value and affective commitment
Authors: Lee Joonghak , Kim Steven , Kim Youngsang 
Published: August 2020

PurposeResearch on diversity climate has shown that diversity climate as an employee's perception of an organization's diversity-related practices or procedures has a positive impact on reducing turnover intentions. However, we know little about which intervening mechanism explains the relationship between diversity climate and employee's turnover intentions. In this study, we suggest that individual employee's perceived diversity climate influences turnover intentions through personal diversity value and affective commitment.Design/methodology/approachWith a sample of 901 employees in more than 50 companies affiliated in South Korea, the authors test the hypothesized relationship, using structural equation modeling (SEM).FindingsOur findings show that personal diversity value and affective commitment sequentially mediate the relationship between perceived diversity climate and turnover intentions.Research limitations/implicationsThis study can enhance the understanding about the mediating mechanism linking the relationship between perceived diversity climate and turnover intentions and how personal diversity value and affective commitment link the relationship.Originality/valueThe authors theorize and find that perceived diversity climate can influence personal diversity value that results in employee commitment and turnover intentions.
An investigation into the sustainability practices in PPP infrastructure projects: a case of Nigeria
Authors: Babatunde Solomon Olusola , Ekundayo Damilola , Udeaja Chika , Abubakar Uthman Olawande 
Published: August 2020

PurposeIn the global construction industry, the concept of sustainability is not new, particularly within building projects. Against this backdrop, several studies have been conducted, mostly in developed countries, on sustainability in construction projects. However, efforts at investigating sustainability practices in public–private partnership (PPP) infrastructure projects in developing countries have received limited attention. Hence, the purpose of this study is to investigate the incorporation of sustainability practices within the context of Nigeria’s PPP infrastructure projects.Design/methodology/approachA questionnaire survey, which targeted four different types of stakeholders, was conducted in this study. These stakeholders included public sector authorities, concessionaires, consultants and banks undertaking PPP infrastructure projects in the Lagos State, Nigeria. The data collected were analyzed using frequency, percentage, mean score, standard deviation (SD) analyses and the Kruskal–Wallis test.FindingsThe findings of this study revealed that all the respondents are very much aware of sustainability principles and the vast majority of the respondents from the public sector authorities and the consultant organizations confirmed that they have incorporated sustainability requirements into their bidding documents for PPP infrastructure projects. The study revealed sustainability features in the three aspects of sustainability, namely, economic, environmental and social factors. Furthermore, the study revealed the top three–ranked economic factors of sustainability (considered to be the most important factors) were low maintenance costs, whole life costing and supporting the local economy, respectively. Similarly, the study revealed the top three–ranked environmental factors of sustainability were biodiversity, energy use during the operation stage and energy use during the construction stage, respectively. Furthermore, the study further revealed that the top three–ranked social factors of sustainability were the educational aspect, equity between stakeholders and health and safety, respectively.Practical implicationsThe study will be of great value to PPP stakeholders involved in sustainability decision-making processes when delivering sustainable PPP projects, particularly in Nigeria. Also, the study’s findings are important as not many empirical studies have been conducted on the sustainability practices of current PPP projects in Nigeria.Originality/valueThe study’s findings would further inform the need for both the public and private sectors to take a more strategic approach to enhance sustainability in PPP projects.
Mediating effect of esports content live streaming in the relationship between esports recreational gameplay and esports event broadcast
Authors: Jang Wooyoung William , Byon Kevin K. , Baker III Thomas A. , Tsuji Yosuke 
Published: August 2020

PurposeRecently, Jang and Byon (2020) found that esports recreational gameplay consumption is causally linked to esports online media consumption. In the context of esports, live-streaming content (by individual creators) is a new type of media consumption, which should be distinguished from esports event broadcast. Extending Jang and Byon’s finding, the purpose of this study is to examine the mediating effect of esports content live streaming in the relationship between esports recreational gameplay and esports event broadcast because it allows the games to be more accessible to viewers due to two-way communication. In order to test for stability of the mediating effect of esports live content streaming, we examined the hypothesized model across the three genres (i.e. imagination [n = 224], physical enactment [n = 195], sport simulation [n = 179]).Design/methodology/approachData (N = 598) were collected via an online survey from individuals who had experienced esports recreational gameplay. A total of 15 items with five dimensions (i.e. esports recreational gameplay, esports content live streaming, esports event broadcast, streamer identification, and pro-player identification) were adapted from existing studies. The two identification constructs and gender were used as control variables.FindingsThe model fit of the measurement model was found to be acceptable via CFA. The results of SEM indicated that the intention of esports content live streaming consumption played a full mediation role in the relationship between esports recreational gameplay behavior and the intention of esports event broadcast consumption. Additionally, we found the mediating effect of esports content live streaming across the three genres.Originality/valueThis study contributes to literature related to the esports consumer behavior by conceptualizing esports content live streaming and found that esports content live streaming represents a mechanism that underlies the relationship between esports recreational gameplay intention and esports event broadcast consumption.