bluuebunny/crossref_metadata_2025_split huggingface dataset:
Customers’ experienced product quality: scale development and validation
Authors: Das Guru Ramesh Roshan , Paulssen Marcel 
Published: April 2020

Purpose
Product quality is a central construct in several management domains. Theoretical conceptualizations of product quality unanimously stress its multidimensional nature. Yet, no generalizable, multidimensional product quality scale exists. This study develops and validates a multidimensional Customers’ experienced product quality (CEPQ) scale, across four diverse product categories.

Design/methodology/approach
Based on the exploratory studies, CEPQ is conceptualized as a second-order reflective-formative construct and validated in quantitative studies with survey data collected in the USA.

Findings
Results reveal that the CEPQ scale and its underlying quality dimensions possess sound psychometric properties. In addition, CEPQ has a substantial impact on customer behavior over and above customer satisfaction. The strength of this impact is positively moderated by expertise and quality consciousness. CEPQ predicts objective quality scores from consumer reports substantially better than the existing measures of product quality.

Research limitations/implications
The cross-sectional nature of the main study, as well as samples from only one country, restricts the generalizability of the findings.

Practical implications
Operations managers and marketers should start to measure CEPQ as an additional key metric. The formative weights of the first-order quality dimensions explain how customers define product quality in a specific product category.

Originality/value
A generalizable, multidimensional scale of product quality, CEPQ, is developed and validated. Materials as a new product quality dimension is identified. Once correctly measured, product quality ceases to be a mere input to satisfaction. Boundary conditions for CEPQ’s relevance were hypothesized and confirmed.
A moderated mediation analysis of the effect of lettering case and color temperature on trustworthiness perceptions and investment decisions
Authors: Song Yao , Luximon Yan , Luo Jing 
Published: April 2020

PurposeThe purpose of this study is to test the theoretical framework of lettering case, color temperature, perceived trustworthiness and investment intentions. First, it aims to test whether the effect of lettering case on investment intentions is mediated by trustworthiness. Second, the study will examine if this process is moderated by color temperature.Design/methodology/approachFollowing the behavioral research method, this study employed a 2 (the fully-lowercase slogan vs the initial-uppercase slogan) by 2 (warm-color design vs cool-color design) full factorial between-subject design. Two hundred participants were recruited for the experiment to test the hypotheses.FindingsFor the lowercase slogans (vs uppercase slogans), we found that people tended to have a high level of perceived trustworthiness, which led to a high level of investment intentions. In addition, the indirect effect of the lettering case on investment intentions through the perceived trustworthiness was moderated by color temperature. Specifically, the visually warm advertisement (vs visually cool design) would strengthen the effect of lowercase slogans on customers' investment intentions.Originality/valueWhen people make a financial decision with limited, incomplete or overly complex information, simplified visual heuristics, rather than rational algorithmic processing, play a significant role in their decision-making process. However, only a limited amount of research has addressed the effect of the lettering case on customers' perceptions and the consequent decision-making process from a financial advertising perspective. This study tries to supplement and extend the visual heuristics theory, highlighting the role of simplified heuristics, rather than rational algorithmic processing, in financial customers' decision-making process.
A traditional protestant church experiencing substantial membership decline: an organizational strength analysis and observations to attend or leave the institution
Authors: Fowler David , Musgrave Jon , Musgrave Jill 
Published: April 2020

PurposeThis organizational climate empirical case study involves a religious organization in the United States of America, which has experienced a substantial decline in membership and weekly service participation numbers over the previous five years. The purpose of this qualitative case study is to reveal motivating factors that drive parishioners to leave or stay within a traditional protestant congregation and to uncover the strengths and weaknesses within the organization.Design/methodology/approachThe methodology behind the study considers personal observation by the author and engages current and former members of the organization as well as front-line employees and senior leadership. Qualitative essays were completed through Qualtrics by participants and analyzed with the use of MAXQDA software for thematic frequency and organization.FindingsDuring analysis, correlations were found to exist between the church's membership decline and ineffectiveness of senior leadership. Also, it is quite evident that the church's strengths were found in the quality of its members and the relationships they developed. This was found to be a significant motivation to stay within the organization.Originality/valueThe study provides value to practitioners within organizational development fields. Usage of this knowledge could assist in providing insights into possible reasons why religious organizations falter under ineffective leadership, which in turn could provide opportunities to implement improvements based on discoveries.
Innovative leadership in leisure and entertainment industry
Authors: Bodolica Virginia , Spraggon Martin , Saleh Nadia 
Published: April 2020

Purpose
Innovative undertakings play a critical role in the economic value creation and wealth generation of a nation. This paper aims to contribute to the literature that positions innovation at the core of the tourism industry in the context of emerging markets.

Design/methodology/approach
The authors adopt a case study approach and draw on secondary sources of data to examine how the UAE is reaping the benefits of innovation to transform itself into a leading international leisure and entertainment hub.

Findings
The strategy of significant financial investment in complex mega-projects and major infrastructure development have offered the UAE a relative advantage over other industry giants worldwide. Nonetheless, the local government should continue tapping into the multiple and diverse opportunities that product/service and process innovation has to offer if the UAE ambitions to enhance its competitiveness and acquire the status of a global tourism hub.

Originality/value
While most research efforts to date focused on Western markets, this study contributes to the development of a knowledge base about the role of innovation in the tourism industry in emerging market settings.
Information asymmetry and dividend policy of Sarbanes-Oxley Act
Authors: Harakeh Mostafa , Matar Ghida , Sayour Nagham 
Published: April 2020

PurposeThe literature of financial economics documents a causal relationship between the level of information asymmetry in the firm and its dividend policy. Nevertheless, this relationship suffers endogeneity problems arising from reverse causality and omitted variable bias. The purpose of this study is to examine how the dividend policy reacts to changes in asymmetric information in an exogenous research setting.Design/methodology/approachTo overcome endogeneity concerns, the authors employ the enactment of the Sarbanes-Oxley Act (SOX) in the US in 2002 as a source of an exogenous variation in the level of information asymmetry to study the potential effect that this variation might have on the dividend policy. In doing so, we utilize a difference-in-differences research design, in which the treatment group is US publicly traded firms that were exposed to the policy and the control group is publicly traded companies in the UK where SOX was not enacted. Both countries have similar institutional settings and enforcement of laws, which makes them comparable in this research context.FindingsThe authors’ findings show that, compared to UK companies, US firms increase their dividend payments following a reduction in asymmetric information as a result of the SOX enactment.Originality/valueThe study contributes to the literature of financial economics by showing that policy makers can mitigate agency conflicts and protect shareholders by improving the corporate information environment and reducing asymmetric information.
You are what you wear: examining the multidimensionality of religiosity and its influence on attitudes and intention to buy Muslim fashion clothing
Authors: Aruan Daniel Tumpal H. , Wirdania Iin 
Published: April 2020

PurposeMuslim fashion clothing has become an attractive market both for marketers and fashion designers. When it comes to faith, religiosity factor becomes important; thus, it should be incorporated as a predictor for consumers' attitude and purchase intention. The purpose of this research is to examine the extent to which religiosity influences consumers' decision making when buying Muslim clothes. This research also examines whether religiosity could be observed from the type of clothes consumers wear.Design/methodology/approachThe research was conducted in Indonesia as it was the most populous Muslim country in the world. Research subjects were Muslim women who wear Muslim clothes, both sharia and non-sharia.FindingsA total of 379 Muslim women respondents participated in the survey. Using the structural equation model, the analysis finds that religiosity has a significant effect on consumers' buying decision, but the mediating influence of affective attitude and self-presentation is only found partially for specific types of clothes. The managerial implications of these findings are discussed in this paper.Practical implicationsFindings of this research would benefit Muslim clothes marketers and designers to correctly approach their target markets. Marketers can infer the religiosity level of consumers from the clothes they wear so that marketers need to provide communication programs with religious messages that could arouse consumers' affective attitudes that ultimately lead to buying decision. Marketers can focus more on handling their target customers based on the type of clothing segment: sharia and non-sharia.Originality/valueThis study discovered that, with respect to Muslim clothes, the five dimensions of religiosity promoted by Faulkner and De Jong (1966) can be reduced to two factors, namely faith and deeds. In addition, this study revealed that religiosity is strongly correlated with the type of clothing consumers wear so that marketers can implement strategies that are suitable for their target market.
Evaluating garments in augmented reality when shopping online
Authors: Baytar Fatma , Chung Telin , Shin Eonyou 
Published: April 2020

PurposeAugmented Reality (AR) integrates computer-generated images to a physical environment in real-time. Online apparel shopping presents some product-related risks, as consumers can neither physically see and touch the products nor try them on. The present study examined whether AR conveys reliable apparel product information in terms of fit, size, and product performance; and how AR affects attitudes toward apparel and purchase intentions when shopping online.Design/methodology/approachThis research was designed as a within-subject quasi-experimental study using repeated measures in two conditions: virtual try-on using the AR technology vs. physical try-on. A scenario was developed to help participants imagine themselves shopping online for a specific dress.FindingsResults indicated that size and color of dresses were conveyed accurately when utilizing AR as compared to physical try-on. Visual attributes such as style, garment details, and coordination with other items were found to be satisfactorily predicted when AR was employed. Overall, attitudes towards both AR and real dress, and purchase intentions were favorable. Participants with higher telepresence levels were found to have more positive attitudes towards the dress and greater purchase intentions when using AR as compared to the participants with low telepresence levels.Research limitations/implicationsOur findings implied that AR can provide enough information especially for garment sizes and visual characteristics when making purchase decisions. AR technology can be instrumental in introducing a certain style, building positive attitudes towards products, and driving sales, when the consumers perceive a certain level of “being there”. This study was limited to female students in North America. Also, because a single stimulus was used, the results cannot be generalized to other stimuli.Originality/valueOur study findings showed that participants were able to select the right garment size by using AR. The average ratings for visual characteristics such as style and detail were above the neutral level when using AR; indicating that participants can understand visual attributes in AR when shopping online. Moreover, in the AR condition participants with higher telepresence levels had higher attitudes towards the garment and purchase intentions as compared to the participants with low telepresence. AR can be instrumental for online apparel shopping. Retailers need to understand the potentials of these technologies and work with technology developers to enhance consumers' experiences.
Chief executive officer retirement and auditor’s risk assessment
Authors: Abdulmalik Salau Olarinoye , Amran Noor Afza , Che-Ahmad Ayoib 
Published: April 2020

Purpose
This study aims to examine the unique nature of family firms by investigating the moderating effect of chief executive officer (CEO) identity on CEO career horizon and the auditor’s client risk assessment. Consistent with literature on family businesses, the level of CEO attachment to socio-emotional wealth (SEW) varies among family businesses.

Design/methodology/approach
This study used a longitudinal sample of 2,063 non-financial family firm-year observations from 2005 to 2016 listed on the Bursa Malaysia. The study used the general method of moments (GMM), which controls for endogeneity concerns.

Findings
The results reveal that, without the moderating effect of CEO identity, the relationship between CEO career horizon and auditor’s risk assessment is positive, which suggests that the auditor’s risk perception of retiring CEOs is very high. However, the interaction of CEO identity reverses the relationship as evidenced by the negative and significant coefficient on the interacted terms. The finding suggests that the auditor’s perceived risk associated with CEO career horizon is lower in family firms with CEOs affiliated to family members or in which the CEO has an equity stake. Overall, the findings provide compelling evidence that the extent of the CEO’s attachment to the firm’s SEW affects the auditor’s client risk assessment.

Practical implications
The findings of the study serve as an enlightenment to policymakers such as Bursa Malaysia and Security Commission that within the family-controlled firms, differences still exist; therefore, there might be a need for future regulatory initiative to cater for the specific need of family-controlled firms.

Originality/value
The study contributes to prior literature by departing from the agency theory adopted in previous studies on auditor choice in family firms under the assumption that family firms are homogenous.
Viewpoint: service marketing research priorities
Authors: Grönroos Christian 
Published: April 2020

Purpose
This paper aims to emphasize two key research priorities central to the domain of service marketing.

Design/methodology/approach
Reflections based on conceptual analysis of the current level of knowledge of service as an offering and of the nature of service marketing in the literature.

Findings
It is observed that research into marketing and into service as an object of marketing, or as an offering, has been neglected for two decades and more. It is also shown that to restore its credibility, marketing needs to be reinvented. Furthermore, the point is made that if a proper understanding of service as an object of, for example, innovation, design, branding and development is lacking, or even only implicitly present, valid research into those and other important topics is at risk.

Research limitations/implications
This paper discusses two neglected topics within the domain of service research. Other important areas of future research are not covered. However, the paper offers directions for service marketing research fundamental to the development of the discipline.

Originality/value
In earlier discussions of service and service marketing research priorities, the observation that service and marketing are neglected topics that need to be studied and further developed has not been made. The paper emphasizes that service marketing research also needs to return to its roots and suggests possible directions for future research.
Deep neural networks for Arabic information extraction
Authors: Saadi Abdelhalim , Belhadef Hacene 
Published: April 2020

PurposeThe purpose of this paper is to present a system based on deep neural networks to extract particular entities from natural language text, knowing that a massive amount of textual information is electronically available at present. Notably, a large amount of electronic text data indicates great difficulty in finding or extracting relevant information from them.Design/methodology/approachThis study presents an original system to extract Arabic-named entities by combining a deep neural network-based part-of-speech tagger and a neural network-based named entity extractor. Firstly, the system extracts the grammatical classes of the words with high precision depending on the context of the word. This module plays the role of the disambiguation process. Then, a second module is used to extract the named entities.FindingsUsing deep neural networks in natural language processing, requires tuning many hyperparameters, which is a time-consuming process. To deal with this problem, applying statistical methods like the Taguchi method is much requested. In this study, the system is successfully applied to the Arabic-named entities recognition, where accuracy of 96.81 per cent was reported, which is better than the state-of-the-art results.Research limitations/implicationsThe system is designed and trained for the Arabic language, but the architecture can be used for other languages.Practical implicationsInformation extraction systems are developed for different applications, such as analysing newspaper articles and databases for commercial, political and social objectives. Information extraction systems also can be built over an information retrieval (IR) system. The IR system eliminates irrelevant documents and paragraphs.Originality/valueThe proposed system can be regarded as the first attempt to use double deep neural networks to increase the accuracy. It also can be built over an IR system. The IR system eliminates irrelevant documents and paragraphs. This process reduces the mass number of documents from which the authors wish to extract the relevant information using an information extraction system.
‘My life's properly beginning’: young people with a terminally ill parent talk about the future
Authors: Turner Nicola 
Published: April 2020

AbstractThis paper explores how young people who are living with a parent who is dying talk about the future. Drawing on a qualitative, interview study, I argue that young people are able to move imaginatively beyond the death of a parent, and in doing so, to maintain a sense of biographical continuity. While thinking about the future, most were able to generate an alternative to the ‘harm story’ typically associated with parental loss. Furthermore, the facility to engage with parental absence in the present enabled young people to make sense of living with dying, and gave meaning to their imagined futures. These findings suggest that young people's narratives of the future may act as a symbolic resource to draw on, albeit one requiring adequate material and social resources to construct. The paper extends the notion of continuing bonds derived from post‐bereavement accounts to suggest that relational experiences of the dead begin prior to bereavement, and may facilitate everyday living in anticipation of significant loss. Enabling young people to imaginatively explore the future may support them in getting by when they are living in these difficult family circumstances.
Britain's Biggest Wartime Stoppage: The Origins of the Engineering Strike of May 1917
Authors: STEVENSON DAVID 
Published: April 2020

AbstractThis article re‐examines the causes of the May 1917 engineering strike, the biggest strike in Britain during the First World War. Besides official files, it uses private papers and the records of the Amalgamated Society of Engineers. The stoppage began in sympathy with sacked employees at Tweedale & Smalley in Rochdale, who were resisting the spread of ‘dilution’ (replacing skilled by unskilled workers) from military contracts to private and commercial work. A second major issue was the government's replacement of the ‘trade card’ scheme protecting skilled engineers from military service. These issues would have been easier to resolve had it not been for underlying war weariness and falling real earnings, as well as uncertainty over whether skilled men could regain their pre‐1914 employment privileges. The strike was unofficial, and would not have spread so far and fast without local leadership from shop stewards, though this later proved a source of weakness. None the less, although the strike initially seemed a failure, it frightened the government and elicited major concessions. In part this was because Prime Minister David Lloyd George accepted that he must combine repression with the alleviation of legitimate grievances.
Improvement of clinical outcomes in dialysis: No convincing superiority in dialysis efficacy using hemodiafiltration vs high‐flux hemodialysis
Authors: Abdelsalam Mostafa , Demerdash Tarek M. , Assem Mohammed , Awais Muhammad , Shaheen Mahmoud , Sabri Ayman , Alanany Hany , Kashgary Abdullah , Alsuwaida Abdulkareem 
Published: April 2020

AbstractHemodiafiltration (HDF) is not associated with lower mortality risk compared to standard hemodialysis (HD). However, there are many critical clinical outcomes in dialysis patients in addition to mortality; the impact of HDF on these other outcomes is not clear. This retrospective study included all patients referred to DaVita Clinics in the Kingdom of Saudi Arabia. High‐flux HD was the initial modality in all patients. Those who did not achieve adequacy targets or those with poorly controlled phosphorus were switched to postdilution HDF using 18 to 23 L exchange per treatment. Patients dialyzing with a central venous catheter, patients who dialyzed less than 90 days at DaVita, and those with interrupted HDF were excluded. Of the 1115 patients, 215 (19%) were on HDF and 900 on high‐flux HD; the median follow‐up was 6 months for all patients. The HDF group showed a significant reduction in serum phosphate (P < .001), a significant increase in serum calcium (P < .012) and a significant improvement in Kt/V (P < .0001). The HDF group had significantly higher hemoglobin levels than the HD group (P = .024), with a significant reduction in weekly erythropoiesis‐stimulating agent dose after starting HDF (P < .001). A modified protocol that included prolonged dialysis duration, larger‐sized dialyzer, faster blood flow rates, and adding hemofiltration fluid may be helpful in achieving the recommended targets. Thus, HDF can enable the achievement of adequate dialysis care in some patients. Randomized‐controlled clinical trials are necessary to confirm these findings.