bluuebunny/crossref_metadata_2025_split huggingface dataset:
Together we create value: a study of a crowdsourcing community
Authors: Chung Telin , Kim Kyuree , Shin Eonyou 
Published: December 2020

PurposeThe present study aimed to examine the value creation process in an online forum community of a crowdsourcing company by analyzing members' interactions and network structures.Design/methodology/approachA mixed-method approach was adopted. First, a participation-observation netnographic approach was employed to identify the interactions that lead to the collective creation of three types of value: social, intellectual, and cultural. Second, using social network analysis, the collective value creation process was examined through the network structures, and the key actors and their roles in value creation were identified.Findingsfindings presented that members collectively create value in a unique manner for enhancing product designs in a crowdsourcing community. Three types of value coexisted and were often created inter-dependently. The interactions among the members were not dense yet were fairly knitted without any significant core-periphery structures, indicating a less restrained flow of value. The findings of the study identified that most of the bridging members in the network were likely to have diverse social and intellectual resources.Originality/valueThe present study was one of the first to examine the collective value creation process through a network perspective. In particular, this study offered a richer understanding of the unique collective value creation process in a crowdsourcing community and the role of bridging actors in the network. Implications for crowdsourcing companies are provided to sustain a continuous flow of quality contributions from the forum community members.
Public responses to employee posts on social media: the effects of message valence, message content, and employer reputation
Authors: Lee Yeunjae , Cho Su Yeon , Sun Ruoyu , Li Cong 
Published: December 2020

PurposeThis study examines the effects of employees' personal social media posts on external publics' online engagement and offline word-of-mouth (WOM) intentions about a company. Specifically, it investigates how employee post characteristics including valence and content and employer reputation jointly influence publics' online and offline behaviors.Design/methodology/approachA 2 (post valence: positive vs. negative) × 2 (post content: organization-related vs. job-related) × 2 (employer reputation: good vs. bad) between-subjects experiment was conducted. Participants were asked to view a stimulus social media post created by a fictitious company employee, reflecting one of the eight experimental conditions on a random basis. After viewing, they were requested to report their online engagement intentions (i.e., “like,” “share” and “comment”) with the post and offline WOM intentions about the company.FindingsThe experimental results showed that participants expressed more “like” intentions when they viewed a positive post than a negative post. Further, they were more likely to “comment” on a job-related post as opposed to an organization-related post. In addition, a significant interaction effect between post valence and employer reputation on publics' online engagement was found, which in turn influenced their offline WOM intentions about the company.Originality/valueThis study is among the first empirical attempts to examine the effectiveness of employees' personal social media posts on external publics' online and offline behaviors. The experimental findings highlight the importance of managing employee relations from a corporate reputation perspective.
Girls in IT: intentionally self-excluded or products of high school as a site of exclusion?
Authors: Vainionpää Fanny , Kinnula Marianne , Iivari Netta , Molin-Juustila Tonja 
Published: December 2020

PurposeThe low number of women in the information technology (IT) field is a concern. The purpose of this paper is to examine the factors behind the exclusion of girls from the IT field.Design/methodology/approachThe present work includes a narrative literature review and an exploratory interview study with ten girls and six study guidance counsellors (GCs) from Finnish senior high schools. Using the nexus analysis as a theoretical lens, the authors examined the exclusion of girls from IT.FindingsEarlier literature directed attention to the cultural norms, assumptions and stereotypes still prevalent in society and the lack of role models and positive media as factors contributing to girls excluding themselves from the IT field. In this research study’s data, the authors not only found evidence of the unintentional exclusion of girls from IT by others but also by the girls themselves. Findings of this research study illustrate the various discourses, actors and their interactions, their background and history-related factors affecting girls' career choices. The novelty of this study is in approaching high school as a site of exclusion, where problematic discourses, interactions and histories come together, reproducing exclusion of girls from the IT field.Originality/valueThe authors contribute with a literature review of the research study on gender and IT and the inclusion/exclusion dynamics around IT. Using the nexus analysis, the authors identify the exclusion dynamics in this complex social issue. Several decades of research have shown that the inclusion of women remains low in IT disciplines. In this study, high schools are viewed as sites of exclusion, engendering a prevalent lack of information and education on the field. The authors offer novel insights into the role of curriculum, GCs and online information excluding girls from the IT field.
The Chinese robot industry
Authors: Bogue Robert 
Published: December 2020

Purpose
This paper aims to provide an insight into China’s rapidly developing robot industry.

Design/methodology/approach
Following a short introduction, this paper first provides a market perspective and then identifies the key user industries and gives examples of applications. The robot supply companies are considered and details are provided for some of the more important. The research effort is then discussed, together with some examples of recent developments. Finally, conclusions are drawn.

Findings
The Chinese robot market is the largest in the world although the robot density remains far lower than that of many other industrialised nations. Major users include the electrical and electronics sector and the automotive industry, together with growing applications in the burgeoning hospitality and logistics sectors. Markets are presently dominated by foreign companies, but the government has ambitious plans to boost domestic production, and with the aid of financial incentives, the number of Chinese robot manufactures has recently increased dramatically. The country’s robot research effort is diverse and wide ranging and benefits from significant levels of government funding. China is ultimately expected to become a major force within the global robot business.

Originality/value
This illustrates the growing importance of robots in China, both in its industries and as a robot manufacturer.
Jet without fuel: nosedive of Jet Airways
Authors: Upadhyay Satwik , Farooq Rayees , Tripathi Nachiketa 
Published: December 2020

PurposeThis case describes the vulnerability of the Indian aviation sector by highlighting the fall of Jet Airways from one of the biggest airlines in India to bankruptcy. The present case discusses the role of Jet Airways' leadership in managing the external threats that affect aviation business in India.Design/methodology/approachThe present case is built on data collected from secondary sources, including publicly available information about the company, journals, websites, newspapers and reports.FindingsThe case reports findings of how hubris-driven strategic decisions and insecurity of the leader in losing control of the company, led to the grounding of one of the major airline companies in the Indian aviation industry.Originality/valueThe present case study provides valuable insights into the aviation industry in India, focusing on the threats to the aviation business. The case is useful to other airline companies and the aviation business community in dealing with external threats to business and issues of leadership dysfunction.
Interlinkages between coopetition and organisational innovation in Europe
Authors: Navío-Marco Julio , Ibar-Alonso Raquel , Bujidos-Casado Maria 
Published: December 2020

Purpose
The purpose of this paper is to analyse the relationship between coopetition and organisational innovation in EU countries. As coopetition is usually studied from an inter-company perspective, this work looks in detail at the “ad intra” dynamics of the coopeting companies to understand how they adjust their organisation or implement organisational innovation to successfully adopt this original approach.

Design/methodology/approach
Using data from the Eurostat (CIS2014), this research offers a quantitative study into coopeting companies, relating coopetition to organisational innovation. The analysis technique used in this study is logistic regression with maximum likelihood estimation, where the dependent variable is the location of the coopeting companies.

Findings
The findings highlight specific characteristics and differences according to whether a company coopetes domestically or in other more complex geographic environments. It also incorporates variables into the analysis, such as the use of price marketing, employee training and company size.

Originality/value
This study provides insights into the relationship between coopetition and organisational innovation, in a research field that usually focusses on inter-company analysis. Several little-studied factors are included in the analysis, such as the role of employee qualifications and differences in coopetition in different geographic areas. The authors observe that, in certain locations, coopetition could be related to a “market entry” effect.
The impact of social features underlying inter-organizational networks on learning: insights from Brazilian evidence
Authors: Klein Leander Luiz , Bortolaso Ingridi Vargas , Minà Anna 
Published: December 2020

PurposeThis paper aims to investigate the impact of social features of an inter-organizational network on organizational learning and, in turn, on its performance. Specifically, this paper focuses on the following social features: proximity among members, trust among members, trust in network management, commitment among members, members’ engagement and exchange of information.Design/methodology/approachThis paper is based on evidence from a survey involving 101 organizations that integrate the Cooperation Networks established in Rio Grande do Sul, Brazil. The authors analyze data by using exploratory factor analysis, confirmatory factor analysis and structural equation modeling. Furthermore, they advance to also measuring “subjective” variables to business excellence.FindingsThe authors find that trust in network management and information exchange is positively associated with organizational learning. In turn, organizational learning appears to impact network members’ performance positively. Arguably, no results about the impact of proximity among members, trust among members and commitment among members are interesting to activate a discussion on the role of region cultural dimensions in shaping the impact of social features underlying the inter-organizational networks on organizational learning.Research limitations/implicationsThis study can be enriched by considering moderating variables in the relationships between the social conditions underlying inter-organizational network and learning.Practical implicationsThe authors critically discuss the social features underlying the inter-organizational networks that impact learning among network members and how these aspects may be addressed to improve performance.Originality/valueGiven the focus of this empirical analysis, the authors advance the idea that regional culture is the layer of culture that most powerfully inspires the social features of networks, and shapes organizational learning.
Zakah compliance in Muslim countries: an economic and socio-psychological perspective
Authors: Bin-Nashwan Saeed Awadh , Abdul-Jabbar Hijattulah , Aziz Saliza Abdul , Sarea Adel 
Published: December 2020

PurposeAlthough Zakah is the cornerstone of the social protection system in Muslim societies, providing relief to those in need and collecting funds from those who have access to money and property, many administrative and legal improvements need to be made to ensure that Zakah funds are managed effectively and efficiently in Muslim states. It is therefore important to recognize why some Muslims are not paying their Zakah through Zakah authorities. The purpose of this paper is to propose a viable and comprehensive research model, derived from an economic and socio-psychological perspective, to provide a richer understanding of Zakah payers’ compliance behaviour.Design/methodology/approachDrawing on extant literature, this study offers a conceptual framework for a better understanding of compliance behaviour by proposing an economic and socio-psychological model based on Fischer’s tax compliance model, which could be applied cautiously in an Islamic setting like Zakah.FindingsThe four main categories of the Fischer model are derived from socio-psychological and economic perspectives, namely, attitude and perception (system fairness, ethics and peer influence); Zakah system structure (Zakah law complexity and law enforcement); non-compliance opportunity (education level, wealth source and occupation); and demographic factors (age and gender). Each has much to offer in understanding Zakah payers’ compliance decisions. To suit the nature of Zakah, the influence of Islamic religiosity and the moderating effect of trust in the Zakah institution are incorporated into the model.Practical implicationsThose Muslim communities that strive to have functional Zakah systems to search for solutions to the perennial problem of low Zakah funding and its damning consequences, are offered a compliance model for systematically assessing Muslims’ compliance behaviour with Zakah provisions. This framework is anticipated to offer invaluable input to policymakers in streaming and strategizing the minimization of losses of Zakah revenue to Zakah authorities.Originality/valueAlthough behavioural models such as the theory of reasoned action and the theory of planned behaviour have been extensively used in Zakah compliance studies, to the best of the authors’ knowledge, this study is perhaps the first to apply a socio-psychological and economic framework, emerging from tax literature, in the Zakah environment to develop fully understanding of Zakah payers’ compliance decisions.
The role of sports marketing in attracting audiences towards less popular sports
Authors: Sedky Dalia , Kortam Wael , AbouAish Ehab 
Published: December 2020

Purpose
The purpose of this study is to examine how sports marketing can attract audiences towards less popular sports.

Design/methodology/approach
A total of 22 interviews were conducted first to explore the opinions of sports professionals about how audiences can be attracted towards less popular sports. Then 479 responses to an online questionnaire were collected. The online questionnaire includes a pretest-posttest experiment in which each respondent has watched a video. Confirmatory factor analysis, reliability test and hierarchical regression analysis have been performed.

Findings
The elements of sports marketing that can help to attract audiences towards less popular sports are sports media, sports advertising, star athlete and sports sponsorship. The performance of national teams moderates the relationship between sports advertising and attraction towards less popular sports.

Originality/value
To the best of the authors’ knowledge, a definition of sustainable sports marketing is introduced for the first time. Sustainable sports marketing can be defined as the continuous implementation of marketing activities in the sports context to ensure the continuous existence of the sports themselves (all types of sports) and the prosperity of future generations. Elements that can attract audiences towards less popular sports have been examined for the first time.
Enhancement of value stream mapping application process through using fuzzy DEMATEL and fuzzy QFD approaches: a case study considering economic and environmental perspectives
Authors: Aouag Hichem , Soltani Mohyiddine , Mouss Mohamed Djamel 
Published: December 2020

Purpose
This paper aims to investigate an integrated approach that aims at enhancing the application process of value stream mapping (VSM) method. It also proposes an extended VSM called Economic and Environmental VSM(E-EVSM). The proposed approach highlights the improvement of economic and environmental performances.

Design/methodology/approach
The proposed approach has studied the integration of VSM, fuzzy decision-making trial and evaluation laboratory (DEMATEL) and fuzzy quality function deployment (QFD) to improve the economic and environmental performances of manufacturing processes. The VSM method is used for data collection and manufacturing process assessment, whereas fuzzy DEMATEL is used to analyse the current state map. Finally, fuzzy QFD is used to organize the improvement phase of VSM method.

Findings
The clear findings of this research prove the effectiveness of VSM method on the environmental and economic performances of manufacturing processes. In addition, the proposed approach will show the advantages of fuzzy DEMATEL and fuzzy QFD approaches in improving the application of the VSM method.

Research limitations/implications
The limitation of this study includes the lack of consideration of other dimensions such as social, technological and managerial. In addition, the proposed approach studied an average set of environmental and economic indicators.

Originality/value
The novelty of the proposed approach is proved by the development of an extended VSM method (E-EVSM). Also, the proposed approach contributes by a new methodology for analysing and improving the current state map of manufacturing processes.
A conceptual framework for understanding the antecedents and consequences of social selling: a theoretical perspective and research agenda
Authors: Barney-McNamara Barbara , Peltier James , Chennamaneni Pavan Rao , Niedermeier Keith Eric 
Published: December 2020

PurposeThe purpose of this paper is to provide a detail review of the social selling literature and to offer future research needs. Social selling has gained the attention of sales researchers. Rather than merely a new tool, social selling redefines the traditional sales process. However, the literature is spread across topics of social media and sales, social customer relationship management, salesforce automation and social selling, and does not provide an agreed-upon definition or tested construct for implementation.Design/methodology/approachThe paper presents a comprehensive literature review of social selling and all related terminology.FindingsThe authors propose a social selling framework that includes personal branding, information exchange, networking and social listening to define and outline the construct while suggesting the antecedents and outcomes to guide future research. Findings from a literature review include outlining key theories used in social selling research.Originality/valueThis review offers a conceptual framework of social selling, including both antecedents and outcomes, to inform future research and guide academics and practitioners.
Talking bodies – an embodied approach to service employees’ work
Authors: Kuuru Tiina-Kaisa , Närvänen Elina 
Published: December 2020

PurposeThis paper aims to study the embodied nature of service employees’ work in human touch contexts.Design/methodology/approachThe paper adopts the practice theory as its interpretive approach, using focus group interviews with service employees from different industries.FindingsThe study identifies four practice bundles related to the embodied dimension of service employees’ work: orienting, attuning, connecting and wrapping up. The findings illustrate how employees’ knowledge, skills and capabilities are used via the body.Practical implicationsThe study provides guidance for managers to use an embodied perspective in the management of service employees.Originality/valueThis study contributes to the discussion on embodiment in service encounters by highlighting the embodied nature of service employees’ work.
A study of service quality, corporate image, customer satisfaction, revisit intention and word-of-mouth: evidence from the KTV industry
Authors: Khoo Kim Leng 
Published: December 2020

PurposeThis paper aims to understand the impact of service quality on corporate image and customer satisfaction. Furthermore, this study also examined the influence of corporate image and customer satisfaction on revisit intention and word of mouth. The mediation effect of corporate image and customer satisfaction on the relationships between service quality–revisit intention and service quality–word of mouth was also examined.Design/methodology/approachThis study used the survey questionnaire method and collected data from 253 respondents comprising of customers who had karaoke singing experience in the Karaoke television (KTV). The partial least squares structural equation modeling was used in this study.FindingsThis study found that service quality has a significant positive influence on corporate image and customer satisfaction. Corporate image does not have a significant influence on revisit intention but has a significant positive influence on word of mouth. Furthermore, customer satisfaction has a significant positive influence on revisit intention and word of mouth. The mediation effect of corporate image and customer satisfaction is also found to be significant for most of the relationships.Originality/valueThis study showed the importance of service on customers’ reactions and behaviors in the KTV context, which have not been previously investigated. Businesses should always provide superior service quality to their customers because it impacts their subsequent behaviors such as revisit intention and word of mouth.
Halochromic optical nose for assessment of spoilage of packed seer fish
Authors: Devarayan Kesavan , Sivakami Nagaraju Kopperundevi , Pandiyan Padmavathi 
Published: December 2020

PurposeThe present study aims to describe the development of halochromic thin film sensors using mixed indicator dyes for monitoring the spoilage of packed seer fish.Design/methodology/approachThin film was prepared using renewable polysaccharide incorporated with mixed indicator dyes. The thin film was characterized using ultraviolet visible and Fourier transform-infrared spectroscopy. The characteristics of the thin film were studied by analyzing the CIELAB and Red Green Blue values and biodegradability. The thin films were evaluated for real-time monitoring of the spoilage of packed seer fish.FindingsThe thin film sensors were found to exhibit excellent halochromism. The color changes were visible and distinguishable. The sensors responded efficiently for real-time monitoring of spoilage of fish by showing unique color changes.Originality/valueThis study provides promising mixed indicator that exhibits different colors in the alkaline pH. Also the present study reveals a potential combination of materials for preparation of halochromic sensors that can be used for monitoring the spoilage of packed seer fish in real time.