bluuebunny/crossref_metadata_2025_split huggingface dataset:
Customer information sharing and new service development: is there a link?
Authors: Busagara Theresia , Mori Neema , Mossberg Lena , Jani Dev , Andersson Tommy 
Published: February 2020

Purpose
The purpose of this paper is to establish the link between customer information sharing and new service development.

Design/methodology/approach
Through a survey of tourism firms, 295 questionnaires were collected in three large tourism locations in Tanzania. Thereafter, the hypotheses were tested by structural equation modeling (SEM) after undertaking both factor analysis and confirmatory factor analysis.

Findings
Results indicate that there is a positive association/link between customer information sharing and new service development. The link here expresses the association that exists as customers share information and the extent of use of this information for the firm benefit in facilitating new service development. Specifically, customers post service information and customer interaction behaviors positively support new service development; however, customers’ pre-service information revealed no link.

Practical implications
These results offer practical evidence that post service information and interaction behaviors form the groundwork for development of new services in service-related organizations.

Originality/value
These results evidence that customer post service information and customer interaction behaviors form the groundwork for development new services in tourism. Hence, the study strengthens the value co-creation and innovation views in the service arena by extending knowledge in the use of both the service and the customer environment for service improvement.
Mentoring of newly qualified teachers in early childhood education and care centres
Authors: Klages Wiebke , Lundestad Magritt , Sundar Paul Robert 
Published: February 2020

PurposeThe purpose of this paper is to present and discuss contrasting perceptions regarding “leadership and mentoring” among leaders of Norwegian early childhood education and care (ECEC) centres in their mentoring practices with newly qualified early childhood teachers (NQTs).Design/methodology/approachSemi-structured qualitative interviews were conducted with eight leaders in Norwegian ECEC centres.FindingsLeaders in dual roles as leaders and mentors have varying orientations in mentoring NQTs. The paper presents the findings as two main orientations: an individual and an organizational orientation. Individually oriented leaders as mentors focus on individual needs and support of the NQT. Organizationally oriented leaders as mentors emphasize collective reflection and learning in the staff group and include NQTs in various learning processes in the ECEC centre.Research limitations/implicationsThe study is a qualitative research inquiry in a specific context and may not be representative for larger groups. Further studies could include larger samples of leaders and NQTs. Such studies could focus on the balance between NQTs’ individual needs and organizational needs, and how NQTs are included in the organization’s collective reflection and action.Practical implicationsThe study provides insights into how leaders as mentors in their dual roles try to meet both the needs of the individual NQT and the needs of the organization. It also identifies and highlights some of the challenges that leaders must cope with in their dual roles. The paper benefits those working in such dual roles and in the education of mentors and leaders.Originality/valueThe study contributes to increased knowledge on how leaders’ views on leadership and organization influence their mentoring with NQTs. The study is relevant for leaders in other educational settings such as schools. In ECEC centres, the leader is responsible for mentoring NQTs and other staff members. This study shows different ways of conceptualizing mentoring with NQTs in the role as leader.
School nurses’ and teachers’ perceptions of pain in young immigrants living in Norway
Authors: Johannessen Berit , Hoie Magnhild , Haraldstad Kristin , Helseth Solvi , Fegran Liv , Westergren Thomas , Slettebø Åshild , Rohde Gudrun 
Published: February 2020

Purpose
The number of adolescents experiencing pain is increasing. Pain has a major impact on several areas of daily living, such as function at school and school absenteeism, loss of appetite and socializing. One out of ten pupils in Norwegian schools is immigrants, and surveys have shown that immigrants suffer from poor health more often than the general population. The purpose of this study was to explore how school nurses and teachers experience pain in young immigrants in the school setting.

Design/methodology/approach
A qualitative design using focus group interviews was chosen for data collection. A total of 11 focus groups (17 school nurses and 25 teachers) consisting of school nurses and teachers in junior high schools (age: 13-16 years) in Southern Norway were conducted. Data were analyzed using a qualitative content analysis.

Findings
School nurses and teachers experienced communication of pain with young immigrants as characterized by cultural differences and language problems. Immigrants waiting for residency permits experienced pain more often than others. They also experienced that young immigrants often were absent from school and used pain as an excuse for not participating in classes, but this was not the case at the special school for immigrants. During Ramadan, they experienced that immigrant pupils had an increase of pain, especially headaches.

Originality/value
Culture affects the assessment and management of pain and different strategies may assist school nurses and teachers in their encounter with young immigrants with pain. There is a need for education in cultural competence among teachers and school nurses.
Cross-channel message consistency in herbal medicine advertising
Authors: Yeboah-Banin Abena Animwaa , Asante Kwaku Krobea 
Published: February 2020

Purpose
For many developing country citizens, traditional herbal medicines offer affordable alternatives to expensive orthodox options. Consumers learn about them from different sources including the packaging, which by regulatory demands must provide certain information. In countries such as Ghana, many herbal medicine brands combine packaging information with radio presenter mentions (PMs) as the primary modes of advertising. The purpose of this study is to compare radio PMs of herbal medicines to their packaging information to see how consistent they are in providing credible information to consumers.

Design/methodology/approach
The study uses comparative qualitative content analysis to compare information about disease indications, directions for use and warnings/cautions as provided on the packaging and in PMs to gauge the extent of their congruence.

Findings
Findings show that there are substantial cross-channel message differences. These differences range from under-representation to sometimes, blatant misinformation, suggesting the possibility that audiences will have difficulty relying on them for decisions.

Research limitations/implications
This study only addressed issues with the manifest content of herbal drugs’ packaging and PMs. It does not include any interviews with consumers to gauge the extent of their consciousness of the lapses identified, and how they are affected by such. In addition, the study sample is context-specific. Ghana presents an interesting setting for the study but it is none-the-less only one country, denying us the power to generalize the findings.

Practical implications
The study points to a need to pay closer attention to message salience and consistency where multiple channels are used in promoting herbal medicinal products. Due to their historically traditional context of consumption in many developing countries, regulatory frameworks on herbal medicine markets are often lax. This study calls attention to a need for better policing on how herbal medicinal products promote themselves, particularly where they use multiple media channels that introduce variations into their messages.

Originality/value
The study calls attention to the credibility of cross-channel messages in supporting consumers of medicinal products. Secondly, because of the predominance of the normative view in medical advertising, channels such as PMs that accommodate message variation and improvisation have eluded critical analysis. By its focus on the presenter mention advertising format, the study also draws attention of health communication scholars to begin to include emerging modes of medical advertising in their analysis.
Effects of cause-related marketing campaigns on consumer purchase behavior among French millennials
Authors: Partouche Judith , Vessal Saeedeh , Khelladi Insaf , Castellano Sylvaine , Sakka Georgia 
Published: February 2020

PurposeThe purpose of this paper is to investigate the effects of cause-related marketing (CRM) campaigns on consumer purchase behavior among French millennials contrasted with their international counterparts. Based on the regulatory-focus theory, the influence of the types of arguments and products is tested on French millennials’ attitudes, intentions and behaviors in the context of CRM campaigns.Design/methodology/approachThree experimental studies among French millennials examine the effects of a CRM campaign vs non-CRM one on purchase behavior (study 1) through varying the formulation of the argument (promotion or prevention – study 2) and the nature of the advertised product (utilitarian or hedonic – study 3).FindingsThe results reveal French millennials’ favorable attitude and greater purchase intention for products carrying CRM messages, displaying similarities with American and Dutch millennials. When exposed to CRM advertising with promotion messages for hedonic products, French millennials, similarly to their South African and American counterparts, show greater purchase intentions, exhibiting cause sensitivity with hedonic products to reach aspirational goals.Research limitations/implicationsInconsistent findings related to French millennials’ willingness to pay are linked to possible message formulation and product nature biases. The study contributes to the CRM literature by bridging regulatory focus and product type in a CRM campaign context, while contrasting millennials’ perceptions from diverse countries.Practical implicationsTo improve CRM effectiveness toward millennials, firms must ensure the consistency between the causes, types of messages and products.Social implicationsCRM campaign efficiency is enhanced when promoted by brands, thereby increasing millennials’ engagement toward the causes.Originality/valueThis paper is the first to explore, in a single study, CRM campaign regulatory focus and product type among French millennials compared with their international counterparts.
The effect of Islamic culture’s constituents on decision-making
Authors: Alavi Seyed Ali , Azizi Mahdi 
Published: February 2020

Purpose
This paper aims to enumerate the factors influencing the process of decision-making, those which are mostly related to personality affected by cultures and sub-cultures dominating the individual’s life, such as possessing internal and external control agents, tolerating or avoiding ambiguities and its comparison with a belief in fatalism or free will and the effect of these beliefs and traits on the personality.

Design/methodology/approach
This paper demonstrates that these beliefs would result in the formation of different personal characteristics; for instance, active and passive individuals and those who are keen to discover problems to solve them and change the existing state of affairs to the desired ones. Some individuals can make decisions and some cannot.

Findings
The researcher has tried to make a comparative study and address the genuine Islamic culture as manifested in the Quran, Prophet’s Tradition and Shiite way of life. In this relation, the case studies are the Battle of Uhud and the Quranic verses related to the research to demonstrate that a Muslim manager, by dismissing fatalism while trusting in God’s blessing, could be distinguished from others.

Originality/value
This study adds to our knowledge that managers can make sound decisions by relying on their Shiite culture, self-confidence, rational thinking, consulting the wise people and above all trusting in God.
Intra-organizational brand resistance and counter-narratives in city branding – a comparative study of three Danish cities
Authors: Lundholt Marianne Wollf , Jørgensen Ole Have , Blichfeldt Bodil Stilling 
Published: February 2020

Purpose
This study aims to contribute to an increased understanding of intra-organizational city brand resistance by identifying and discussing different types of counter-narratives emerging from the political and administrative arenas.

Design/methodology/approach
The empirical material consists of secondary data as well as six in-depth semi-structured interviews with Danish mayors and city managers in three different municipalities in Denmark.

Findings
Intra-organizational counter-narratives differ from inter-organizational counter-narratives but resemble a number of issues known from extra-organizational resistance. Still, significant differences are found within the political arena: lack of ownership, competition for resources and political conflicts. Lack of ownership, internal competition for resources and distrust of motives play an important role within the administrative arena. Mayors are aware of the needs for continued political support for branding projects but projects are nonetheless realized despite resistance if there is a political majority for it.

Research limitations/implications
This study points to the implications of city brand resistance and counter-narratives emerging from the “inside” of the political and administrative arenas in the city, here defined as “intra-organizational counter-narratives”.

Practical implications
It is suggested that politicians and municipality staff should be systematically addressed as individual and unique audiences and considered as important as citizens in the brand process.

Originality/value
So far little attention has been paid to internal stakeholders within the municipal organization and their impact on the city branding process approached from a narrative perspective.
Questionnaire design: a weak link in corporate identity?
Authors: Brown Jane , Wäppling Anders , Woodruffe-Burton Helen 
Published: February 2020

Purpose
The purpose of this paper is to draw attention to questionnaires as a corporate touch point, and their relationship with corporate identity (CI).

Design/methodology/approach
Following observational research, the paper presents a review of published works, including journals, textbooks and industry papers that consider qualitative aspects of questionnaire design. Primary data was collected via existential phenomenological interviews to understand the experiences of employees who engage with questionnaires from external companies within the industrial business-to-business (B2B) industry.

Findings
A lack of practical advice around aesthetic appearance of questionnaires in both journal papers and research design textbooks is identified, suggesting limited awareness of visual aspects of questionnaire design, even for those with formal training. Through interviews, it is suggested that poor design is forgiven through the understanding of the practical nature of the document, the idea that CI is a performance that is unnecessary at particular points of the B2B relationship, and that a more powerful company need not spend time on CI if collecting data from a stakeholder that is perhaps perceived as less important than other stakeholders. The findings indicate that organisations should consider questionnaires as a vehicle to promote CI, and as stakeholders to consider the document in terms of their relationship with the issuing company.

Research limitations/implications
This study proposes that qualitative inquiry is required to further determine how questionnaires are understood as a corporate touch point by stakeholders.

Originality/value
This paper considers the relationship between questionnaire appearance and stakeholder perceptions in the context of CI.
Higher education: a once-in-a-lifetime purchase
Authors: Yang Hsiao-Pei , Yen Dorothy , Balmer John M.T 
Published: February 2020

Purpose
Drawing on infrequent purchase and university selection literature, the purpose of this study is to make theoretical contributions to the identification and comprehension of the ‘once-in-a-lifetime purchase’ (OILP) phenomenon.

Design/methodology/approach
Data derived from in-depth interviews with 34 Taiwanese and 11 Chinese students over two phases suggest that an OILP qualitatively differs from other purchases.

Findings
The principal traits of OILP are quadripartite in character: zero-repurchase intention; permanency of purchase; high social pressure and extensive information search. The results contribute to the theoretical understanding of the higher education (HE) sector as one type of OILP provider, and managerial implications are discussed specifically for the HE institutions.

Practical implications
Marketing managers of HE institutions should be cognisant of the range of information collected by prospective OILP customers from a variety of different sources. Prospective students who are OILP customers perceive non-marketing information as more reliable than marketing promotional materials and will better assist them during their decision making.

Originality/value
The paper makes explicit theoretical and instrumental contributions to our identification and comprehension of the OILP phenomenon, thus shedding new light on studies of consumer purchase decision literature. It also extends previous understanding of HE marketing by showing that choosing an HE degree is, in fact, an OILP and, as such, requires a new way of approaching prospective students as consumers.
How to increase engagement on social media using the honeycomb model
Authors: Silva Susana C. , Feitosa Wilian , Duarte Paulo , Vasconcelos Marta 
Published: February 2020

PurposeThe purpose of this paper is to understand how a company could improve public engagement on social media (SM) analysing the case of Alento, which is a human resources and consulting company located in Portugal. The company’s presence on Facebook was analysed by using the honeycomb model for SM functionality, by Kietzmann et al. (2011), as a theoretical framework.Design/methodology/approachThe authors implemented some actions to change procedures on SM management. Monitoring five months of data, the authors could compare the SM engagement before and after changes on SM management. Then, a convenience sample of 205 useable questionnaires was collected. The population of the study comprised Portuguese Facebook users who liked the Alento Facebook Fan Page. An analysis of honeycomb dimensions was performed.FindingsThe engagement level on Alento’s SM was increased by changing procedures identified on survey. In five months, Alento’s number of followers was increased by just 4.5 per cent, interactions were increased by 35 per cent, views were more than twice (+122 per cent) and fans who clicked on Alento’s Facebook page’s links were increased by 146 per cent.Research limitations/implicationsThere were also some limitations related to the sample, since the authors only obtained 205 responses. Therefore, the second suggestion for future investigations would be to conduct the survey on a larger number of people. This study just considers five months after changing procedures. A longer range of time could produce different results.Practical implicationsThe most relevant contribution of the current study is the offer of some insights into the use of a simple tool such as the honeycomb model of Kietzmann et al. (2011) for the analysis of the social engagement from a firm’s perspective, regardless of their nature.Social implicationsThe importance of SM to spread good content and to reduce media costs is reinforced in this study.Originality/valueThis study is innovative, as it identifies a need of change on SM management, proposes and implements new procedures, checking its results. SM marketing is a new wagon of study, and the problem of how to increase engagement on professional SM is on top priorities of the field.
BPSD and the challenges faced by nurses
Authors: Otsuka Shizuka , Hamahata Akiko , Abe Masaki 
Published: February 2020

Purpose
The purpose of this paper is to provide an overview of published literature on behavioural and psychological symptoms of dementia (BPSD) nursing in Japan and to highlight challenges that need to be resolved.

Design/methodology/approach
The criteria for retrieval of literature were as follows: a BPSD study conducted by a nurse in Japan, and it must have been published. Papers without conference proceedings and peer reviews and literature without English titles and abstracts were excluded. The PRISMA (preferred reporting items for systematic reviews and meta-analyses) was referenced.

Findings
Based on the analysis of 20 studies meeting the criteria, nurses tended to manage BPSD when all three of the following were clearly defined: attempts to understand BPSD, the provision of nursing intervention to improve the quality of care and clarification of the perception of BPSD. There were eight studies that implemented surveys considered to be helpful for nurses to understand BPSD with the aim of clarifying the symptomatic factors, meaning of each behaviour, etc. In the eight studies, nurses directly coped with BPSD in various ways. Four studies reported on how nurses perceive the associated behaviours and symptoms of BPSD patients.

Originality/value
This study suggests that not only implementing interventions but also aiming at improving nurses’ understanding of BPSD and their level of knowledge are crucial to promote BPSD nursing in Japan.
C1q/TNF‐related protein 6 (CTRP6) attenuates renal ischaemia‐reperfusion injury through the activation of PI3K/Akt signalling pathway
Authors: Xiang Heli , Xue Wujun , Li Yang , Zheng Jin , Ding Chenguang , Dou Meng , Wu Xiaoyan 
Published: February 2020

AbstractC1q/TNF‐related protein 6 (CTRP6) is a member of the CTRP family that has been reported to exhibit a nephroprotective effect. However, the role of CTRP6 in renal ischaemia/reperfusion (I/R) injury (IRI) remains unclear. In the present study, we aimed to explore the protective effect of CTRP6 in renal IRI and the potential mechanism. We found that CTRP6 expression was markedly decreased in the kidneys of mice subjected to I/R and HK‐2 cells in response to hypoxia/reoxygenation (H/R) stimulation. Recombinant CTRP6 protein protected against renal I/R injury by the reduction of blood urea nitrogen (BUN) and creatinine levels. The increased production of ROS and malondialdehyde (MDA), as well the decreased activities of glutathione peroxidase (GPx) and superoxide dismutase (SOD) caused by H/R induction were mitigated by CTRP6 in HK‐2 cells. The caspase‐3 activity and apoptotic rate were both decreased in CTRP6‐overexpressing HK‐2 cells. In addition, we also found that knockdown of CTRP6 aggravated H/R‐caused oxidative stress and cell apoptosis in HK‐2 cells. Moreover, CTRP6 overexpression enhanced the H/R‐stimulated activation of PI3K/Akt pathway in HK‐2 cells. Inhibition of PI3K reversed the nephroprotective effects of CTRP6 in HK‐2 cells. Taken together, CTRP6 exerted protective effects against H/R‐caused oxidative injury in HK‐2 cells via activating the PI3K/Akt pathway.