bluuebunny/crossref_metadata_2025_split huggingface dataset:
Value co-creation and technological progression: a critical review
Authors: Zhang Tingting , Lu Can , Torres Edwin , Cobanoglu Cihan 
Published: May 2020

PurposeThis study aims to identify different approaches to conceptualize value co-creation and analysing firms’ co-creation strategies aided by various advancing technologies. This study further discusses the strengths and weaknesses of these strategies and suggests solutions to overcome the limitations.Design/methodology/approachFollowing a critical literature review, the authors propose a conceptual framework to denote the relations between evolving technologies and co-creation activities.FindingsOn one hand, technology influences the co-creation processes by empowering consumers, offering greater ability to connect, providing greater access to information and furnishing a platform that facilitates co-creation; on the other hand, technological advancements may add complexity, variability and lead to loss of control for service organizations. A role of customers and value definitions are identified and elaborated in the value co-creation process.Originality/valueAdvanced information and communication technologies transcend the traditionally defined service encounters by enabling co-creating actors to exchange resources through virtual interfaces, thus redefining the strategies of value co-creation. Though many studies have discussed value co-creation in diversified standpoints, a perspective from its relationship with technological progression over time remains nascent. The study contributes to a more comprehensive understanding of technology-enabled value co-creation in service ecosystems.
Internal market orientation adoption and new service development (NSD): gearing up the internal performance of NSD teams
Authors: Gounaris Spiros , Chryssochoidis George , Boukis Achilleas 
Published: May 2020

PurposeThis paper reports on the impact of perceived resource adequacy (PRA) and competence (PRC) on new service development (NSD) teams’ internal performance (IP). This study aims to explore the indirect effect of internal market orientation (IMO) adoption, as a dynamic capability, on both PRA and PRC through the shaping of the emerging dynamics within NSD teams.Design/methodology/approachUsing a hierarchical research design, the authors use a meso-theory approach to test a path-analytic framework against 116 NSD managers (offering data at the macro- or organisational level) and 543 NSD team members (offering data at the micro- or team level).FindingsBoth PRA and PRC are important in explaining NSD teams’ IP at the organisational level, though their explanatory power varies. The adoption of IMO is also an important antecedent to this factor through the (indirect) effect on the team climate and degree of integration.Research limitations/implicationsIMO is an important dynamic capability that allows management to transform the mindset of employees, even if they do not directly interact with customers. In NSD efforts, this reflects on the team’s perceptions of the adequacy of the resources they have to deliver the project through the managerial interventions at the team level, which (mainly) explains the team’s IP.Practical implicationsAdopting an IMO allows the development of a dynamic capability that carries wider benefits for the service organisation, as this has positive implications not just for frontline employees. Specifically, NSD efforts are likely to become more resource-efficient as a result of IMO adoption because of the interventions of management during the development effort.Originality/valueThis empirical study is the first to test the impact of IMO adoption as a dynamic capability and in a context other than frontline employees from a meso-theory perspective. This allows considering the different effects at the appropriate levels (macro and micro), thus enabling a more accurate definition of the mechanism through which companies benefit from IMO adoption.
Addressing the Janus face of customer service: a typology of new age service failures
Authors: Taylor Charles R. , Kitchen Philip J. , Sarkees Matthew E. , Lolk Christian O. 
Published: May 2020

Purpose
Despite increased emphasis on customer or market orientation over the past several decades, there is considerable evidence that many customer service practices have created a “Janus face” situation in which stated marketing philosophy often differs from practice. This paper aims to explore those issues in marketing practice.

Design/methodology/approach
This paper develops a typology of “new age” practices in customer service that seem to serve to annoy, alienate and even potentially harm consumers. Consumer-coping mechanisms for dealing with such practices are then discussed, arguing that the practices themselves are not in the best long-term interests of the firm. This paper concludes with suggestions for how firms can avoid a “Janus face” situation and better serve today’s educated consumers.

Findings
Too many of today’s ostensibly “marketing”-oriented companies are more concerned with selling and much less concerned with retention or real relationships. Unfortunately, even if companies are doing many things correctly, this does not sound like behavior that should exist in the so-called “marketing era” in the 21st century.

Research limitations/implications
The negative implication of extolling service excellence while delivering the opposite to customers is undesirable. Research that addresses the service challenges that firms face in this fast-changing marketing environment is crucial to advancing academic knowledge.

Practical implications
As marketing moves into 2020 and beyond, it is critical to correct these service issues and problems. Companies cannot really afford to drive away customers in the dynamic age of relationship marketing fueled by rapidly advancing technological change.

Originality/value
This paper presents a typology of “new age” customer service problems.
Training evaluation: a configurational analysis of success and failure of trainers and trainees
Authors: Bernardino Gonçalo , Curado Carla 
Published: May 2020

PurposeThis study aims to investigate the formative evaluations of the training programmes of a Portuguese national railway public company for an entire calendar year. The aim is to uncover alternative configurations for the design of training programmes to create better levels of evaluation. This study is based on the following research question: What are the configurations that lead to the success and or failure of trainers and trainees? Among those, are there any common designs that generate the success and or failure of both trainers and trainees?Design/methodology/approachThis study used matched data from an entire calendar year to examine the trainers and trainees’ evaluations of 429 training events. This study also used a fuzzy-set qualitative comparative analysis (fsQCA) to provide configurations that generate the success or failure of trainers and trainees. This methodology offers alternative pathways to the same outcomes and thus gives managers different options to reach similar results.FindingsThe results show that there are more configurations that lead to trainers’ success (five) than to its absence (four). However, the configurations that lead to trainees’ success (three) are less than those that lead to its absence (six). The findings indicate that a single common configuration exists that leads to high evaluations.Research limitations/implicationsThis study does not address summative evaluations. Regarding data, the study acknowledges the use of self-evaluations for trainees, although they serve as a proxy for a learning evaluation. The generalisation of the results outside the Portuguese railway company’s context is not possible.Practical implicationsThe proposed analysis is applicable to other settings without restrictions. Managers may replicate this study’s approach in their organisations to uncover the alternative configurations that lead to the success or failure of trainers and trainees. They may adopt the ones that lead to successful outcomes and avoid the ones that lead to undesired ones.Originality/valueThis study is innovative because it addresses concurrently the success or failure of trainers and trainees that is only possible by using the fsQCA method. This study opted to use this method to provide alternative pathways to extreme outcomes: the most successful or the most unsuccessful. These multiple pathways are better results compared to traditional quantitative statistical methods that only provide a single estimated solution to the presence of the dependent variable; for example, a regression analysis or structural equation modelling.
Analysing the adoption of cloud computing service: a systematic literature review
Authors: Sharma Mahak , Gupta Ruchita , Acharya Padmanav 
Published: May 2020

Purpose
The purpose of this paper is to presents an analysis of geographically and disciplinary scattered academic publications of cloud computing (CC) research in information systems. This review aims to understand the research methodology, research frameworks and models, geographical distribution, trends, critical factors and causal relationships associated with cloud computing adoption (CCA).

Design/methodology/approach
Systematic-literature-review using natural language processing is conducted to explore the phenomenon. The relevant research studies are extracted from various online databases using quality-assessment-criteria.

Findings
The study is a novel attempt to highlight the differences in critical factors for CCA in different country-settings. Further, the research explores the causal relationships among the identified factors. The findings of this 12-year systematic-review contribute by aiding the providers and potential adopters to devise context-specific strategies for the penetration of cloud services and sound adoption decisions (ADs), respectively. The findings also highlight the prospective avenues of research in the domain for researchers. Using the in-depth analysis, conceptual frameworks have been proposed that can assist in exploring the pre-adoption and post-adoption of CC.

Originality/value
This study contributes to CCA research by providing holistic insights into the methodology, research framework and models, geographical focus, critical factors and causal relationships influencing the AD or intention. The review highlights the unexplored emerging research topics in the field of CCA for future research directions.
Cyclone shelters need sustainable development
Authors: Shahin Md. , Billah Maruf , Islam Md. Mozahidul , Parvez Ahmed , Zaman A.K.M. Mostafa 
Published: May 2020

Purpose
The coastal zone of Bangladesh that is in the front line of the battle against climate change faced over 200 natural disasters in the past 40 years, and most of the disasters were cyclones. The inevitable cyclone shelter (CS), the backbone of disaster management (DM), provides short-term safety for the disaster victims in Bangladesh. This study aims to explore the community-based limitations and sustainable development features of CSs including the gender issues.

Design/methodology/approach
A questionnaire survey was carried out among 230 community people to identify the requirements and sustainable development features of CSs. A field visit was carried out in 23 CSs to capture its existing facilities. Key informant interviews were conducted in the office of Upazila Engineers to strengthen survey data.

Findings
This research found that the plan of CSs, quality of construction, capacity, facilities, entrance and exit, space allocation, management and policy were not capable enough to fulfill the needs and requirements of the community people. Due to lack of separate facilities, women and girls avoided shelters for fear of sexual and mental harassment in CSs, as they had experiences in the earlier events of cyclones. Insufficient facilities discourage community from using the shelters.

Research limitations/implications
Women and girls were shy to share their experience in CSs. The historical data were limited in the study area. To the best of the authors’ knowledge, this research presents the actual community-based outcome. During CCRIP training program, the authors met 3,625 community people, and participatory discussions were made to explore the participants’ experiences and perceptions about the sustainable development of CSs.

Practical implications
South-Asian coastal zones are prone to natural, quasi-natural hazard and disasters, where shelters are required for protecting lives of community people during such disasters such as cyclones, storm surges, and floods. Therefore, this study can help in making sustainable development decisions in terms of constructing shelters in disaster-prone countries like Bangladesh.

Social implications
The outcomes of this investigation are useful for uplifting psychosocial status to protect lives during disasters such as cyclones, storm surges and floods and increase accessibility to shelters, and users will consider CSs as a social asset. In turn, the acceptability of CSs into community level are expected to be increased for combating against cyclones, storm surges, and floods.

Originality/value
This study introduces the bottom-up approach that refers to the community-based decision-making to identify the limitations and sustainable improvement of CSs. This research contributes to bridging the gaps between decision-makers and users of CSs. From the authors’ field experience, it can be said that this is the first fieldwork regarding the objectives.
Use of ethical predictability in respect for human rights in Iranian hospitals with a 360-degree approach
Authors: Malekzadeh Roya , Abedi Ghasem , Abedini Ehsan , Haghgoshayie Elaheh , Hasanpoor Edris , Ghasemi Matina 
Published: May 2020

PurposeRespect for human rights is one of the most important criteria for the delivery of medical care in hospitals. Ethical predictability is useful to identify human rights concerns in health-care organizations. The hospital environment and the flow of its processes make the topic of predictability much more sensitive and, at the same time, more difficult than other organizations. The purpose of this paper is to determine and compare the ethical predictive factors in selected hospitals in Mazandaran province.Design/methodology/approachThis cross-sectional survey using multilevel sampling (four hospitals, 938 patients, 186 staff) was conducted in the first half of 2017. The measurement instrument was a researcher-made questionnaire consisting of seven areas of service recipients’ rights, patient safety, patient satisfaction, human resources, governance, organizational and financial commitments. The analysis of the collected data was performed through SPSS V. 22 and one-way ANOVA and post hoc Tukey’s tests.FindingsEthical predictability was higher in social security hospitals compared to private and public hospitals, and patient safety and patient rights showed higher magnitudes compared to other dimensions. Financial domain, patient satisfaction, governance and organizational commitment formed the middle priorities in ethical predictability, and human resources had the least average in ethical predictability in the selected hospitals in the province.Originality/valueIdentifying the factors which influence ethical predictability, in addition to promoting service recipients’ rights and patient satisfaction, is of great help to the managers and health service authorities, so that they can have a better understanding of these factors and, consequently, make appropriate micro and macro-decisions to provide better services.
Associations between learning environment factors and student satisfaction among occupational therapy students
Authors: Thygesen Hilde , Gramstad Astrid , Åsli Lene A. , Stigen Linda , Magne Trine A. , Carstensen Tove , Bonsaksen Tore 
Published: May 2020

Purpose
Student satisfaction is an important indicator of educational quality in higher education institutions. Learning environment factors are assumed to play a role in determining student satisfaction. The purpose of this study is to examine the intrinsic relationships between five learning environment scales embedded within one measure; and examine the associations between each of these scales and an overall measure of education program satisfaction.

Design/methodology/approach
In this cross-sectional study, 175 first-year occupational therapy students in Norway completed sociodemographic information and the Course Experience Questionnaire. The data were analyzed with Pearson’s correlation coefficient r and with linear regression.

Findings
All intrinsic associations between the learning environment scales were positive. In the adjusted analysis, higher education program satisfaction was significantly associated with higher scores on “clear goals and standards,” “emphasis on independence” and “good teaching.” The final model accounted for 45.0% of the outcome variance, of which the scores on the learning environment scales contributed 41.8%.

Originality/value
The learning environment is vital for student satisfaction. More specifically, efforts to improve student satisfaction may include strengthening student-focused teaching, strengthening the autonomy of the students, and ensuring that the goals and standards of courses are clear and easy to understand.
Reappraisal of the political approach on East Asian welfare state development: the case of childcare expansion in South Korea
Authors: Yuda Tauchid Komara 
Published: May 2020

PurposePolitical analyses of the East Asian welfare state development often stress the importance of the power resource model, in which vibrant coalitions between the leftist party, interest groups, civil society and working-class unions have become driving factors in producing generous welfare outcomes. Challenging such analyses, this article discusses the convergence of the political attitude between political actors who are increasingly homogeneous (supportive) when it comes to the universal welfare state notion by focussing on childcare in South Korea.Design/methodology/approachBy using desk review of the peer-reviewed literature and reports, this article investigates the causation for why political parties with different political ideologies were keen on extending childcare programs and its outcome in addressing the existing demographic problems in Korea.FindingsAlthough the collective movement, especially in the 1990s and 2000s, had given important contributions to the early development of childcare in South Korea, more breakthroughs in childcare features were precisely and rapidly developed after politicians from different spectrums of political affiliations converged in their supportive attitude of the universal welfare. The driving factors of political convergence itself are not merely due to electoral competition or political activism; furthermore, it can be linked to the increased global institution involvement in domestic policy with extensive permeability, which, have ruined domestic policy development maintained for ideological reasoning and bring in more popular policy setting.Originality/valueThis article contributes to the growing literature on the political aspect of East Asian social policy studies, which goes beyond the traditional power resource analysis and makes a novel contribution to the childcare policy studies.
When brands take a stand: the nature of consumers’ polarized reactions to social narrative videos
Authors: Milfeld Tyler , Flint Daniel J. 
Published: May 2020

Purpose
A growing number of consumers expect brands to take a stand on social issues. When Gillette launched its video with a social message in 2019, the popular press described it as divisive and controversial. This study aims to examine themes behind the polarized consumer response, aiding brands in the development of social narrative videos.

Design/methodology/approach
The authors use an existential-phenomenological approach to investigate the meaning behind consumers’ reactions to the Gillette video. Empirical data collection consisted of 24 semi-structured, in-depth interviews. Data were analyzed using the hermeneutic method.

Findings
By viewing the Gillette video through the lens of a story, this research uncovers how marketing stories can lead to different interpretations. Specifically, the roots of polarization lie in perceived realism activation and character activation. Additionally, product placement may activate persuasive intent, interrupting immersion into the story.

Practical implications
Brand managers should consider the potential for alternative interpretations when using storytelling. By measuring a viewer’s narrative transportation, it is possible to identify different interpretations. From a tactical standpoint, brand managers should be cautious about using celebrity endorsers and prominent product placement in social narrative videos. These cues activate persuasive intent, leading to alternative interpretations.

Originality/value
While marketing research has tended to focus on storytelling’s positive outcomes, this research considers how stories can result in polarizing outcomes for brands. The concept of social narrative videos is introduced and a framework is presented that outlines facilitators and inhibitors for this type of brand communication.
Strategies to mitigate knowledge hiding behavior: building theories from multiple case studies
Authors: Butt Atif Saleem , Ahmad Ahmad Bayiz 
Published: May 2020

PurposeThe purpose of this paper is to explore how firms can mitigate knowledge hiding behavior among their managers.Design/methodology/approachThis study employs a multiple case study methodology by studying nine UAE based firms. Furthermore, 26 semi-structured interviews with senior managers are undertaken.FindingsBased on the qualitative interviews and comprehensive data analysis, results unveil six strategies that firms can opt for in order to mitigate knowledge hiding behavior among managers (reducing chain of command, developing informal interaction among managers, introducing and implementing incentive policy, initiating easy performance appraisal, encouraging higher interdependency among managers and introducing open space work stations).Research limitations/implicationsThis study has some limitations. First, the results of this study are not generalizable to a broader population. Second, this study explores behavioral patterns with respect to United Arab Emirates culture only. Second, the results presented in this study should be tested.Practical implicationsFirms can use the findings from this study to understand strategies that can help them to mitigate the knowledge hiding behavior of managers.Originality/valueThis study contributes to knowledge hiding literature by revealing strategies, which discourages knowledge hiding behavior in firms.