bluuebunny/crossref_metadata_2025_split huggingface dataset:
Student as customer concept: an approach to determine Pakistani students' preferences as customers while studying at private universities
Authors: Raza Syed Ali , Qazi Wasim , Khan Komal Akram , Shah Syed Mir Muhammad 
Published: January 2021

PurposeThe promising factor for success in a prevailing knowledge-based economy is the excellence in customer service. Private universities are now becoming customer- and service-oriented organizations due to the competition. Therefore, many educational institutions treat their students as customers and restructure their educational practice based on the concept of market consumption. Therefore, many educational institutions treat their students as customers and restructure their educational practice. The purpose of this study is to determine the students' preferences as customers while studying at private universities and factors that affect their intentions to study at private universities when they adopt the student-as-customer concept.Design/methodology/approachThe research model is analyzed with structural equation modeling. The analysis is done with the application of the measurement model and the structural model. The measurement model is first evaluated by examining scale reliability, convergent validity and discriminant validity, whereas the assessment of the structural model is conducted for determining the predictive power and analyzing the hypothesized relationships between the proposed constructs through path analysis.FindingsIn the paper, seven path shows a significant and positive relationship. However, four relationships are positive but insignificant.Originality/valueThis study contributes to the literature theoretically as well as methodologically. Moreover, it is among the first research that is being conducted in Karachi. Secondly, this study developed a hybrid model by integrating one theory and a conceptual model to determine the factors affecting students' attitudes toward acceptance of the student-as-customer concept and their intentions. Therefore, this paper is useful in filling the gap in the higher education literature and also provides direction for universities to consider and prepare for the consequences of the concept's adoption associated with the number of students who intend to study at their universities.
Do diversity perspectives affect happiness at work? A study of teachers in Turkey
Authors: Arslan Yaser , Polat Soner 
Published: January 2021

PurposeThis study aimed to investigate the relationship between teachers' perceptions on diversity perspectives in schools and their happiness at work (HAW) levels.Design/methodology/approachA correlational survey model was used in the study, and the stratified sample consisted of 768 teachers in public high schools in a province in the west of Turkey.FindingsThe result of hierarchical regression analysis showed that integration-and-learning, colour blindness and fairness diversity perspectives significantly predicted HAW. However, reinforcing homogeneity and access perspectives did not predict HAW. While positive affect, one of the dimensions of HAW, was predicted by integration-and-learning, colour blindness and fairness perspectives, negative affect was predicted by integration-and-learning and colour blindness perspectives. Moreover, fulfilment, the other dimension of HAW, was predicted by integration-and-learning and fairness perspectives.Originality/valueSchool administrators can use the findings to increase teacher happiness at schools, developing proactive diversity management perspectives.
An empirical study of assurance in the UK government major projects portfolio: from data to recommendations, to action or inaction
Authors: Vo Hang , Kirkham Richard John , Williams Terry Mervyn , Howells Amanda , Forster Rick , Cooke-Davies Terry 
Published: January 2021

PurposeEffective and robust governance of major projects and programmes in the public sector is crucial to the accountability of the state and the transparency of state spending. The theoretical discourse on governance, in the context of projects and programmes, is not fully mature, although is now sufficiently well developed to warrant an increased scholarly focus on practice. This paper aims to contribute to the empirical literature through a study of assurance routines in the UK Government Major Projects Portfolio (GMPP).Design/methodology/approachA framework analysis approach to the evaluation of a subset of GMPP database generates original insights into (1) the framing of assurance review recommendations, (2) the treatment of assurance review data and (3) the subsequent tracking of the implementation of actions arising from the assurance review process.FindingsThe analysis reveals that the “delivery confidence” of the major projects and programmes included in this study improves during the time that they are assured on the GMPP. This would suggest that “enhanced” governance routines are desirable in programmes and projects that exhibit high degrees of complexity and scale.Originality/valueThe research findings contribute to the wider conversations in this journal and elsewhere on project governance routines and governance-as-practice in the context of government and public services.
Organizational learning and firm performance: a systematic review
Authors: Do Thanh Tung , Mai Ngoc Khuong 
Published: January 2021

PurposeThis study aims to systematically review empirical research on the relationship between organizational learning (OL) and firm performance (FP) to evaluate how far the field has come.Design/methodology/approachThis study follows a systematic, transparent and replicable approach suggested by Vom Brocke et al. (2009) to conduct a systematic review. A total of 52 empirical studies published over the years 1999–2019 was retrieved and analyzed.FindingsThree key themes related to the OL–FP relationship have emerged from the review. First, research on OL and FP has been quantitatively conducted in a variety of countries and sectors. Second, dimensions of OL foster both financial and non-financial performance of firms through their combinations and interactions. Third, the relationship between OL and FP is mediated by organizational innovation.Research limitations/implicationsThe literature search returned only quantitative studies on OL and FP, which was accepted within the scope of this review. Future studies are encouraged to systematically examine case studies and qualitative research on OL and FP.Practical implicationsThis review demonstrates that FP can be improved through different dimensions of OL. Based on our findings, managers wanting to enhance the performance of their firms can analyze the demand for OL and develop those OL dimensions.Originality/valueThis is among the first systematic literature reviews on OL and FP. The findings of this study also contribute to the previously scattered understanding of OL and FP.
Overview and classification of approaches to productivity measurement
Authors: Günter Andreas , Gopp Ernst 
Published: January 2021

PurposeProductivity is a multidimensional and context-dependent concept. Therefore, many different definitions and consequently, many different approaches to productivity measurement (PM) exist in the literature. As a result, the understanding of productivity and the appropriate use of PM approaches are at a low level. The literature provides some overviews, but these overviews consider only a few selected individual aspects. Therefore, the overviews do not allow a comprehensive comparison and evaluation of existing approaches. This paper aims to give an overview of existing approaches to PM and to classify them according to elaborated criteria based on the main characteristics of productivity.Design/methodology/approachLiterature review for existing approaches to PM using the following keywords: productivity, PM, productivity measure, labour productivity and labor productivity.FindingsA total of 38 approaches are identified and listed between 1955 and 2020. The main result is a systematic overview and classification of existing approaches to PM.Research limitations/implicationsResearchers can use the overview to determine the development over time, the current state of research in the field of PM and identify research gaps. The classification can also be used to classify new approaches.Practical implicationsCompanies can use the classification as a guide to identifying appropriate approaches to measuring productivity in corporate practice.Originality/valueThis paper enables a comprehensive comparison and evaluation of existing approaches to PM. Also, the understanding of the multidimensional character of the productivity concept is enhanced.
Anti-poverty transfers and school attendance: Panama's Red de Oportunidades
Authors: Corrales-Herrero Helena , Him Camaño Martina , Miranda-Escolar Belén , Ogando Canabal Olga 
Published: January 2021

PurposeThe purpose of this paper seeks to gauge the impact of the Red de Oportunidades programme on the school attendance of children from households that participate in the programme.Design/methodology/approachIn order to measure the impact of the programme, the authors apply propensity score matching, a quasi-experimental technique that allows us to find an appropriate control group to compare with the treatment group.FindingsResults show that the programme does not always manage to bring into line school attendance of children from families involved in the programme with that of children from families who are not. Nevertheless, differences are still evident in terms of age, gender and geographical area.Practical implicationsConditional cash transfer programmes should be designed carefully, taking into account a great variety of factors such as geographical characteristics, educational resources and infrastructure, not only to replicate programmes that have proved to be effective in other countries. In this sense, it seems that the impact of cash transfers on primary school attendance can be wholly attributed to the programme, implying that it is better to allocate more resources to groups in terms of age and gender where education is still not universal.Originality/valueTo the best of the authors' knowledge, this is the first time the impact of conditional cash transfers on school attendance has been examined in a country that still displays major geographical differences in terms of poverty, namely, Panama. The Red de Oportunidades programme has barely been studied.
Link between social distancing, cognitive dissonance, and social networking site usage intensity: a country-level study during the COVID-19 outbreak
Authors: Chakraborty Tanusree , Kumar Anup , Upadhyay Parijat , Dwivedi Yogesh K. 
Published: January 2021

PurposeSocial distancing is an important strategy to control the spread of the COVID-19 pandemic, so it is imperative to understand the behavioral impact of social distancing on individuals. This research studied social distancing from a cognitive appraisal of voluntary social distancing compliance (CAVSD) point of view and a non-medical perspective, specifically the psychological impact (PI) of social distancing on the usage intensity of social networking sites (SNS) during the COVID-19 outbreak in India.Design/methodology/approachThe study was conducted on 477 SNS users as a full sample and groups based on age, sex and work status. The model was empirically investigated using structural equation modeling.FindingsCAVSD was negatively associated with PI although it was not a significant predictor, while CAVSD and PI were significant predictors of SNS usage intensity; moreover, SNS usage intensity differed between groups of people.Practical implicationsThese findings are significant for organizations, corporations and educational institutions in both the public and private sectors. There is a need to identify subsections of individuals in need of social support and relief from isolation and loneliness. Individuals are relying on social media to handle social distancing and the pandemic, and this shows up in an increase in social networking activity.Originality/valueThis study contributes to the existing literature by positing social networking as a basic virtual need for socialization, and social media platform assists in that. Cognitive appraisal is an important determinant of individual response.
Drivers for continued use of a direct marketing channel: evidence from Thai farmers
Authors: Iba Haruhiko , Lilavanichakul Apichaya 
Published: January 2021

PurposeThis study aims to identify the key drivers influencing the success of farmers who employ direct marketing at wholesale markets. The diversification of the distribution system in Thailand has created many challenges for farmers, with diversified farm businesses struggling to survive and to ensure profitability across channels. Direct marketing channels at wholesale markets provide farmers the opportunity to develop a new farm business division.Design/methodology/approachThe study consists of qualitative and quantitative approaches. First, in-depth interviews with farmers were conducted, and selected case studies were employed to develop a research framework and design the questionnaire. Second, the questionnaire survey was conducted. Using factor analysis and logistic regression, farmers' data were studied to define the factors of success in direct marketing.FindingsThree key drivers were examined and verified. The findings indicate that the development of direct marketing channels requires farmers to efficiently allocate family labour, possess negotiation skills and manage a farmer network. Particularly, the presence of negotiation skills coupled with digital technology can enable farmers to expand the market and build their network.Research limitations/implicationsTwo marketing channels have been explored. However, more choices in marketing channels utilizing digital resources should be addressed in future research.Originality/valueThis is the first empirical study to define the drivers leading Thai farmers to continue employing a direct marketing channel.
Vernacular rural heritage in Turkey: an intuitional overview for a new living experience
Authors: Hasgül Esin , Olgun İnci , Karakoç Erhan 
Published: January 2021

PurposeThe purpose of this paper is to emphasize passive energy refurbishment of vernacular building heritages and propose new application principles of sustainability from these vernacular heritages into contemporary architecture.Design/methodology/approachThis paper is based on a research project (The Creation of a Prototype Project within the Application of Traditional Methods in Kastamonu, Küre Rural Settlements, 2017), through which vernacular architecture examples were analyzed, projecting for future interpretations for rural environments. Defining vernacular rural design principles is centrally important for the purposes of this project. As a case study from the Black Sea Region in Turkey, this example is investigated, and the outcomes of the analysis are used to reproduce in contemporary architectural terms the energy efficiency and rural patterns of the flexible rural house experience.FindingsThe research provides design principles for developing a new living experience in rural environments. The overall planning and architectural analysis are made in five neighborhoods in Küre, and three of unique vernacular architecture examples are chosen according to several criteria defined in “Kastamonu-Küre Ersizlerdere Village Design Guideline Project, 2014” to get the optimum data. Materials, orientation, form, spatial organization and building's indoor-outdoor relationship were analyzed by Autodesk's “Ecotect Analysis” simulation program.Practical implicationsResults of the proposed design principles of rural housing will be useful for new housing interpretations related to better rural development.Originality/valueWhile defining energy efficiency criteria of vernacular itself, the results of this paper suggest new local solutions to ecological building design and engage with critical regionalism principles referring to the potentials of what traditional dwellings can teach contemporary design.
Inbound international tourists' demographics and travel motives: views from Uzbekistan
Authors: Allaberganov Azizbek , Preko Alexander 
Published: January 2021

PurposeThe purpose of this study is to examine the association between international tourists' demographics with travel motives to Uzbekistan through the utilization of push and pull theory.Design/methodology/approachThis study utilized a convenience sampling technique to collect data from 563 international tourists visiting Uzbekistan. Chi-square test of independence (χ2) was employed to test the association between visitors' demographics and travel motives.FindingsThe results illustrated that nationality and frequency of visitations of the international tourists to Uzbekistan were statistically associated with their travel motives. In terms of gender, age, marital status and religion, no significant association with travel motives was established.Research limitations/implicationsThe statistical test and instrument for data collection might limit the generalization of this study to represent the whole population of international tourists in Uzbekistan.Practical implicationsThe findings of this study show that in order to develop tourism in Uzbekistan, businesses and practitioners should consider segmenting tourists based on their national background to serve their needs and preferences. As tourist's visitation frequency plays a role in their travel motives, the product and service quality of tour packages must be improved and monitored.Originality/valueThe findings of this study provide valuable insights for businesses, managers, practitioners and policymakers to understand international tourists' motives to Uzbekistan to formulate better policies and tour packages.
Experiences of newly qualified clinical psychologists in CAMHS
Authors: Levinson Simon , Nel Pieter Willem , Conlan Louise-Margaret 
Published: January 2021

Purpose
There is a gap in the literature regarding the experiences of newly qualified Clinical Psychologists (NQCPs) working within Child and Adolescent Mental Health Services (CAMHS) in the National Health Service (NHS). This paper aims to explore three aspects of newly qualified Clinical Psychologists’ experiences: their transition and development; working in multi-disciplinary teams located in large organisations; and support and coping in the role.

Design/methodology/approach
Seven participants each engaged in one semi-structured interview, and an interpretative phenomenological analysis was conducted.

Findings
Three super-ordinate themes emerged from the analysis: A big jump, the transition from trainee to NQCP; The support of home comforts, old and new; and Acknowledging and desiring ongoing development.

Originality/value
Implications and recommendations for both Clinical Psychology training programmes and NHS employers are discussed, to support the development and wellbeing of this staff group, and in turn the clinical population they serve. These include gradually increasing caseloads on training, a staggered workload at the outset of the transition, and CAMHS teams ensuring appropriate supervision for NQCPs.
It will all be over by Christmas
Authors: Mackenzie Christine 
Published: January 2021

PurposeWe can slip into a dystopic future and despair, or we can show how libraries can help create a better, more sustainable world. The United Nations 2030 Agenda and Sustainable Development Goals are just as relevant as ever and provide a framework for action.Design/methodology/approachThis article considers the events shaping the world in 2020 and explores the impact on libraries.FindingsThree examples of new libraries in The Netherlands show to the world what libraries are and can be. They reinterpret the mission of public libraries and encourage us to hold to and champion our values of access to information and knowledge, literacy, learning and innovation.Originality/valueThe views are my own and do not represent an official IFLA view.
Users' affect and satisfaction in a privacy calculus context
Authors: Najjar Mohammad S. , Dahabiyeh Laila , Algharabat Raed Salah 
Published: January 2021

PurposeMobile device users are frequently faced with a decision to allow access to their personal information that resides on their devices in order to install mobile applications (apps) and use their features. This paper examines the impact of satisfaction on the intention to allow access to personal information. The paper achieves this by acknowledging the affective and cognitive components of satisfaction derived from affect heuristic and privacy calculus theories, respectively.Design/methodology/approachSurvey data was collected from mobile device users who download and install mobile apps on their devices. Overall, 489 responses were collected and analyzed using LISREL 8.80.FindingsThe findings suggest that personal information disclosure decision is mainly a matter of being satisfied with the mobile app or not. We show that perceived benefits are more critical than perceived risks in determining satisfaction, and that perceived benefits influence intention to allow access to personal information indirectly through satisfaction.Originality/valueThis study offers a more nuanced analysis of the influence of satisfaction by examining the role of its two components: the cognitive (represented in perceived benefits and perceived risks) and the affective (represented in affect). We show that information disclosure decision is a complicated process that combines both rational and emotional elements.
Growth and social entrepreneurs: the challenge of conciliating economic and social values
Authors: Pelizza Vier Machado Hilka , Gaiotto Sergio Augusto Vallim , Rovaris Machado Monica Cristina 
Published: January 2021

PurposeThis research aimed to describe the phenomenon of the growth of enterprises in the vision of social entrepreneurs.Design/methodology/approachThis is a qualitative study developed joining eight social entrepreneurs in four organizations, two cooperatives and two associations. Data were obtained in semi structured interviews. Data were analyzed with interpretativist and the classical content analysis.FindingsThe main findings indicated the growth phenomenon presented in five categories: growth intentions, growth meanings, support of other organizations and participation in networks, strategies and difficulties. The results of the research have shown that the growth for the social entrepreneurs is a collective phenomenon, characterized by search of economic value and empowerment.Research limitations/implicationsThe main limitation of the research was study only two types of organizations, one garbage cooperative and two association.Practical implicationsThe results can help managers of social incubators and stakeholders because it was evidenced the efforts and difficulties that social entrepreneurs face to survive and to search growth.Social implicationsOur findings may contribute to the formulation of public policies oriented to social entrepreneurs.Originality/valueThis paper presents the first theoretical contribution about the growth in a specific context, the context of social entrepreneurs.