bluuebunny/crossref_metadata_2025_split huggingface dataset:
Managing international distributors’ complaints: an exploratory study
Authors: Kuster-Boluda Amparo , Vila Natalia Vila , Kuster Ines 
Published: April 2020

PurposeComplaint management is at the heart of customer relationship management. While many studies have analyzed a client’s complaint behavior in business-to-business (B2B) relationships, there is a lack of research in the study of complaints by distributors from different countries. The purpose of this paper is to explain the following two main objectives: to analyze if the complaint management strategy of a manufacturer varies depending on the type of international distributor used (indirect exporters, direct exporters and commercial subsidiaries); and to analyze the potential effects of complaint management on the satisfaction and fidelity of distributors and the quantity of complaints that they put.Design/methodology/approachA stratified probabilistic sampling method was used, dividing the entire population of distributors of a leading Spanish manufacturer into three different groups. In total, 79 valid responses were obtained as follows: 24 per cent from indirect exporters (organizational commitment Grade 1), 68 per cent from direct exporters (organizational commitment Grade 2) and 8 per cent from commercial subsidiaries (organizational commitment Grade 3). Partial least squares were used to analyze the proposed relationships.FindingsThe results have confirmed that the procedure for resolving the complaint and its length (resolution time) depends on the seriousness of the complaint (the type of complaint). In turn, the resolution of the complaint influences the satisfaction of the vendor and the latter will influence its fidelity. Regarding the number of complaints, those distributors with the highest number of complaints satisfactorily resolved are those who remain loyal to the company. On the contrary, it is not possible to affirm that the type of distribution channel affects the types of complaints that are presented. Different kinds of distributors of the same manufacturer (indirect exporters, direct exporters and commercial subsidiaries) complain equally. In addition, those whose complaints take longer to resolve are not significantly less satisfied. Even more, low-satisfied distributors will present more complaints than the most satisfied ones.Originality/valueFirst, this study investigates if different kinds of distributors with different international commitments (indirect exporting, direct exporting and commercial subsidiary) behave differently in terms of claims and complaints. Second, this paper analyzes the role of complaint management in international B2B relations to improve distributors' satisfaction and loyalty; but considering the join impact of three dimensions of a successful complaint management strategy that literature usually has examined separately as follows: what (the type of complaint), how it is resolved (management procedure) and when it is closed (duration).
Exploring market-oriented relations in the digital era
Authors: Tong Suk Chong , Chan Fanny Fong Yee 
Published: April 2020

PurposeMarket-oriented relations has been regarded as a kind of public relations practices widely performed by the practitioners of public relations and marketing. This study attempts to discuss market-oriented relations in the digital era in which public relations and marketing practitioners' involvement in managing market-oriented relations was simultaneously related to their perceptions of interactivity effects, value of public relations and benefits of digital media usage in public relations practices.Design/methodology/approachA self-administrated online survey targeting 241 practitioners engaged in coordinating public relations activities in Hong Kong was conducted in 2017.FindingsStructural equation modeling (SEM) analysis showed that practitioners' involvement in market-oriented relations practices had significant positive effects on their perceptions of interactivity effects, value of public relations and benefits of digital media usage. Practitioners' perceptions of interactivity effects and benefits of digital media usage were positively affected by their perceptions of public relations value, particularly public relations effectiveness. Clients' profitability and business intelligence, as well as interactivity effects in terms of involvement and perceived customization were practitioners' key concerns in managing market-oriented relations.Originality/valueThis study explores how practitioners of public relations and marketing perceived and practiced public relations in the digital era. Specifically, the conception of market-oriented relations in regard to the use of digital media was discussed in the proposed structural model.
The impact of the prison environment on behavioral changes of inmates: a study of inmates in Kosovo and Finland
Authors: Azemi Ferid 
Published: April 2020

Purpose
This study aims to focus on understanding the prison environment, inmates’ behavior and perceptions of the prison environment, analyzing the degree of awareness, rehabilitation and the programs that apply to prisons in both countries. It is assumed that the data that emerge from this research will contribute to a better understanding of the prisoner’s world of their perception about the prison environment in Kosovo and Finland. The study focused on inmates’ perception about the prison environment and their attitudes toward their sentences.

Design/methodology/approach
Qualitative study through in-depth interviews.

Findings
The results of this study indicated that inmates in Kosovo perceived the prison environment in a very negative light. The main reasons for this were the dissatisfaction with their status of being inmates and also lack of an appropriate classification of inmates. However, even though inmates in Finland perceived prison environment in a positive light, they still think that more educative programs are needed.

Practical implications
The results of this study indicated that Kosovo Correctional Service should implement more rehabilitative programs and improve its classification system. Criminal Sanction Agency in Finland as per results should increase efforts for implementation of new programs and aftercare action plans.

Originality/value
To the best of the author’s knowledge, it is the first research on inmates in two countries Kosovo and Finland, and this added new knowledge to the existing information about the prison environment in Kosovo and Finland. The results of this research gave an idea to respective institutions to add new rehabilitative and aftercare programs.
Halal Malaysia brand equity mishap
Authors: Wan Ismail Wan Rusni , Othman Mohhidin , Md Nor Norfezah , Badiuzaman Ahmad Fauzan , Nik Mohd Nor Nik Mohd Shahril 
Published: April 2020

Purpose
Brand mere recognition is the fundamental step in brand awareness and the first hurdle that any brand needs to achieve before brand equity can come into the picture. Thus, consumers’ ability to recognize a brand through its symbol or logo is very crucial and despite its significance, it is considered the lowest order in brand equity assessment but it reveals the initial clue on how well the brand is performing in the market. Therefore, the purpose of this study is to test how well consumers are able to identify the right Halal Malaysia brand (HMB) using Halal semiotic cues.

Design/methodology/approach
This study is an exploratory, based on a mixed method approach using qualitative and quasi-experimental design using the implicit association test (IAT) as the instrument. A total of 23 Malay Muslim consumers were involved in the first stage of the study carried out using a semi-structured interview. The second stage of this study was carried out using quasi-experimental design where IAT was used as an instrument. A total of 66 respondents participated in both states of the experiment and the response time was recorded and analysed using D-measure and descriptive.

Findings
Findings from qualitative investigation indicate that most of the respondents failed in the mere recognition test. The findings are further supported using IAT where a hesitation in response when facing the current HMB logo has provided a clear indication of lack of mere recognition for this brand. Unfortunately, the proliferation of other Halal logos that have flooded the market, comprising both recognized and unrecognized logos by Jabatan Kemajuan Islam Malaysia (JAKIM), which often adopted a similar logo design strategy, only add to the confusion. Clearly, the findings on HMB logo mere recognition also revealed that there are some problems during the transition from the old JAKIM Halal logo to the current logo, where the information related to the new logo has failed to reached targeted audiences.

Originality/value
Despite there are a lot of studies focussing on the positive impact of Halal Malaysia logo on Muslim consumers purchase decision, however there are few publications that suggest otherwise. Thus, this study will investigate the extend of this problem.
Real life experience of apremilast in psoriasis and arthritis psoriatic patients: Preliminary results on metabolic biomarkers
Authors: Mazzilli Sara , Lanna Caterina , Chiaramonte Carlo , Cesaroni Gaia Maria , Zangrilli Arianna , Palumbo Vincenzo , Cosio Terenzio , Dattola Annunziata , Gaziano Roberta , Galluzzo Marco , Chimenti Maria Sole , Gisondi Paolo , Bianchi Luca , Campione Elena 
Published: April 2020

AbstractPsoriasis is a common inflammatory skin condition, affecting 2–4% of the worldwide population. Psoriasis remains an important public health challenge because there are many clinical forms of psoriasis in particular sites, probably related to the dysregulation of different cytokines. Therefore, there is a continuous need to improve treatment options with mechanisms of action different from those of the currently known therapies. Advances in knowledge of the molecular bases of pathogenesis lead to a better understanding of the disease, thus influencing the development and management of effective treatments. Moreover, data from recent published work indicate that psoriasis coexists with cardiovascular diseases, metabolic syndrome, diabetes mellitus and psychiatric disorders. We present results from our 52‐week open‐label trial in a cohort of psoriatic and psoriatic arthritis patients treated with daily p.o. doses of apremilast 60 mg. We confirmed the efficacy and safety of the drug in favoring the improvement of skin and joint disease as well as the modulation of metabolic biomarkers in diabetic and non‐diabetic psoriatic patients. Apremilast could be used successfully in psoriatic patients affected by cardiometabolic comorbidities, ensuring an improvement in both diseases.
Our extended genotype—An argument for the study of domesticated microbes
Authors: Bruessow Friederike , Brüssow Harald 
Published: April 2020

SummaryWe interpret the domesticated organisms—plants, animals, and the domesticated microbes used for food fermentation—as an extended genotype of humans due to their close relationship with our species. We propose to analyse the role of microbes in traditionally fermented food with the approaches used in the human microbiome project, and we expect to find associations with ethnic groups, explaining part of human (culinary) culture.
Colorectal tumour characteristics and oncological outcome in patients with inflammatory bowel disease
Authors: Askari Alan , Guillén Luis Sánchez , Millan Monica , Nachiappan Subramanian , Bottle Alex , Athanasiou Thanos , Faiz Omar 
Published: April 2020

AbstractIntroductionPatients with inflammatory bowel disease (IBD) may be at higher risk of colorectal cancer (CRC), but it is unclear whether they have worse surgical and oncological outcomes compared with patients with sporadic colorectal cancer (SCRC). The aim of this paper is to determine whether there are differences in surgical and oncological outcomes following treatment for IBD‐CRC and SCRC.MethodsA tertiary referral hospital′s cancer database from 2004 to 2014 was retrospectively reviewed. Patient records as well as electronic radiological, pathological and administrative sources were used to collect data on patient demographics, tumour characteristics, surgical treatment, cancer recurrence and survival. Survival analyses (Kaplan Meier and Cox regression) were carried out to compare disease free and overall survival between IBD‐CRC and SCRC patient groups.ResultsA total of 1911 patients underwent surgery for CRC over the study period. Of these, 81 patients (4.2%) had a diagnosis of IBD. There was a significant difference in terms of patient demographics and surgical outcomes between the two groups. Colorectal cancer patients with IBD were younger at time of diagnosis (median age IBD‐CRC 57 years, median age SCRC 69 years, P < .001), were more likely to have an open procedure (P < .001), had a higher rate of stoma formation (P < .001) and had a longer length of hospital stay (P = <.001). Patients with IBD‐CRC more frequently exhibited poorly differentiated tumours (30.9% compared with 10.0%, P < .001). South Asian patients had a higher rate of IBD‐CRC than SCRC (33.3% compared with 17.4%, P = .015). At the end of follow up 69.2% (n = 1266/1830) of sporadic and 81.5% (n = 66/81) patients were alive. In this institutional case series, IBD was not demonstrated to be an independent predictor of disease free survival (HR 0.67, CI 0.33–1.36, P = .267) or overall survival (HR 0.78, 95% CI 0.46–1.30, P = .335).ConclusionPatient and tumour characteristic differences exist between patients presenting with IBD‐CRC and SCRC. IBD‐CRC patients are more likely to be diagnosed with CRC at a younger age, are more likely to have poorly differentiated tumours and have worse surgical outcomes. There were no differences in overall survival between IBD‐CRC and SCRC although due to small sample size in the IBD‐CRC group, results of the survival analysis should be interpreted with caution.
Feasibility Study of a Quasi‐experimental Regional Opioid Safety Prescribing Program in Veterans Health Administration Emergency Departments
Authors: Dieujuste Nathalie , Johnson‐Koenke Rachel , Christopher Melissa , Gunzburger Elise C. , Emmendorfer Thomas , Kessler Chad , Haukoos Jason , Smith Jason , Sasson Comilla 
Published: April 2020

AbstractBackgroundThe Veterans Health Administration (VHA) Opioid Safety Initiative (OSI) was implemented in 2013 and was associated with a 25% relative decrease in the dispensing of opioids. Although emergency department (ED) providers play a role in the initiation and continuation of opioids, the incumbent OSI did not target EDs.ObjectiveThe goal of this feasibility study was to leverage the existing VHA OSI and test a novel ED‐based quality improvement (QI) program to decrease opioid prescribing in multiple ED settings.MethodsThis was a quasi‐experimental study of phased‐in implementation of a QI ED‐based OSI. The general setting for this pilot were four VHA EDs across the Veterans Integrated Services Network (VISN) region 19: Denver, Oklahoma City, Muskogee, and Salt Lake City. We developed and disseminated a dashboard to assess ED‐specific prescribing rates and an ED‐tailored toolkit to implement the program. Academic detailing pharmacists provided focused audits and feedback with the highest prescribing providers. We measured change in ED‐provider prescribing rate of opioids for patients discharged from the ED, by provider and aggregated up to facility level, pre‐ and postimplementation.ResultsInterrupted time‐series analysis of provider‐level data from the program implementation sites indicated a significant decrease in the trend for proportion of opioid prescriptions relative to the preintervention trend. The results of the analysis suggest that the intervention was associated with accelerating the rate at which ED provider prescribing rates decreased.ConclusionDue to the high volume of patients and the vital role the ED plays in patient treatment and hospital admissions, it is evident that the ED is an important site for QI programs as well as the implementation of opioid safety measures. Given the findings of this pilot, we believe that implementation of a national Veterans Affairs ED OSI implementation is feasible practice.
Cross‐sectional study identifying high‐alert substances in medication error reporting among Swedish paediatric inpatients
Authors: Nydert Per , Kumlien Antonia , Norman Mikael , Lindemalm Synnöve 
Published: April 2020

AbstractAimThe aims were to characterise paediatric medication errors and to identify the prevalence of known high‐alert substances in these errors.MethodsAll paediatric drug‐related incident reports and complaints nationally reported to the Health and Social Care Inspectorate in Sweden 2011‐2017 regarding inpatients were characterised by context and modal details. In addition, drug use at a university hospital was matched to local incident reports. Drug substances were classified using three high‐alert lists.ResultsOn a national level, there were 160 reports (2.5 per 10 000 patients) in which the three high‐alert lists were found in different degrees (17/35/47%). Morphine (n = 12), vancomycin (n = 11) and potassium (n = 7) were most frequently involved. Eighty per cent of the reports concerned patients aged 0‐6 years. Intravenous was the most common route of administration (66%). On a university hospital level, the prevalence of all types of drug incidents reports was 1.7% among all inpatients. The prevalence of local incident reports involving high‐alert substances was almost double that of non‐alert substances.ConclusionExisting high‐alert drug lists are relevant for paediatric inpatients. A higher awareness and usage of such lists among hospital staff prescribing, dispensing and administering drugs to children may have the potential to reduce medication errors.
Higher educational and economic status are key factors for the timely initiation of breastfeeding in Ethiopia: A review and meta‐analysis
Authors: Habtewold Tesfa Dejenie , Mohammed Shimels Hussien , Endalamaw Aklilu , Mulugeta Henok , Dessie Getenet , Berhe Derbew Fikadu , Birhanu Mulugeta Molla , Islam Md. Atiqul , Teferra Andreas A. , Asefa Nigus Gebremedhin , Alemu Sisay Mulugeta 
Published: April 2020

AbstractAimTo investigate the association between initiation of breastfeeding within 1 hour after birth (TIBF) and maternal educational status, paternal educational status, household income, marital status, media exposure and parity in Ethiopia.MethodsWe searched PubMed, EMBASE, Web of Science, SCOPUS, CINAHL and WHO Global health library databases. All studies were conducted in Ethiopia and published from 2000 to 2019 were included. To obtain the pooled odds ratio (OR), data were fitted in random‐effects meta‐analysis model. Statistical heterogeneity was quantified using Cochran's Q test, τ2 and I2 statistics. This meta‐analytic review was reported in compliance with the PRISMA statement.ResultsOut of 553 studies retrieved, 25 fulfilled our inclusion criteria. High maternal educational status (P < .001), paternal educational status (P = .001) and household income (P = .002), being married (P = .001) and multiparity (P = .01) were significantly associated with TIBF. There was no significant publication bias.ConclusionsOur meta‐analysis showed that TIBF was associated with high educational and economic status, being married and multiparity. This suggests that the meta‐analysis detected small associations that many previous studies in Ethiopia have not been able to show. Our findings can be useful for comparisons with other countries.
Pathways between parental and individual determinants of dental caries and dental visit behaviours among children: Validation of a new conceptual model
Authors: Buldur Burak 
Published: April 2020

AbstractObjectivesTo delineate the pathways between the parental and individual determinants of dental caries and dental visit behaviours among children, using path analysis.MethodsThe study employed an observational design; the study sample consisted of 583 parent‐child dyads. Data were collected using a sociodemographic and oral health behaviour form, the Parenting Styles and Dimensions Questionnaire, the Corah Dental Anxiety Scale and the Children's Fear Survey Schedule‐Dental Subscale. A conceptual model was developed, and it consisted of four endogenous variables (dental caries, children's oral health, dental visit behaviours and children's dental anxiety) and four exogenous ones (parental socioeconomic status, parental dental anxiety, parental oral health behaviours and parenting style). Path analysis was used to test the compatibility of the conceptual model, with a statistical significance at P < .001.Results49.1% of participants (n = 286) were male. The mean age of participants was 8.3 (SD = 2.1). The mean DMFT score was 6.0 (SD = 3.0) and the mean Frankl behaviour score 3.0 (SD = 1.0). Parental socioeconomic status showed the strongest association with dental caries (β = .276; P < .001), and children's dental anxiety had the strongest association with dental visit behaviours (β = −.414; P < .001). Parental socioeconomic status and oral health behaviours were directly associated with dental caries (P < .001), and parental socioeconomic status had the most association. Parenting style and parental and children's dental anxiety were associated with dental visit behaviours (P < .001). Further, while all parental variables except prior exposure to training about oral and dental health were significantly correlated with dental caries, only educational level and coverage by health insurance were significantly associated with Frankl behaviour scale score.ConclusionsThis study developed and validated a conceptual model that delineates the pathways between the parental and individual determinants of children's oral health and dental visit behaviours. The model should help us to understand these pathways to lower the incidence of dental caries and improve dental visit behaviours among children.
Clinical, hemodynamic, and functional variables affecting success rate of coronary flow velocity reserve detection during vasodilator stress echocardiography
Authors: Cortigiani Lauro , Bovenzi Francesco , Picano Eugenio 
Published: April 2020

AbstractAimStress echocardiography (SE) with state‐of‐the‐art imaging protocol allows a comprehensive assessment of regional wall‐motion abnormalities and Doppler‐based coronary flow velocity reserve (CFVR) in left anterior descending artery (LAD). We sought to assess the variables potentially impacting on success rate of SE with CFVR.Methods and resultsIn a single‐center, prospective, observational study design, from 2007 to 2019, we enrolled 2989 consecutive patients (age 67 ± 12 years; 1723 men) referred for SE, without contrast, for chronic known (n = 1130) or suspected (n = 1859) coronary syndromes. Coronary flow velocity reserve was measured as stress/rest peak diastolic flow velocity. The same operator (LC) performed all examinations with the same machine (GE Vivid 7). Interpretable CFVR was obtained in 2808 patients (feasibility = 93.9%). Overall success rate was lowest (91.4%) in 2007–2008 and steadily rose to 97.8% in 2017–2019 (P for trend <.0001). Feasibility was excellent for men (93.7%) and women (94.3%) (P = .47) across all values of body mass index (BMI): <25 (P = .09), 25–29 (P = .84), and ≥30 (P = .23). At multivariable logistic regression analysis, women with BMI ≥ 30 (OR 1.94, 95% CI 1.14–3.29, P = .02), resting heart rate ≥77 beats/min (OR 2.25, 95% CI 1.64–3.11; P < .0001), and stress‐induced ischemia in the LAD territory (OR 3.14, 95% CI 1.67–5.90; P < .0001) predicted unfeasible CFVR.ConclusionVasodilator SE with CFVR combined with wall‐motion analysis is highly feasible also without contrast although with a slight decline in presence of high resting heart rate (reducing diastolic time essential for flow imaging), women with BMI ≥ 30 (increasing tissue thickness interposed between transducer and artery), and anterior ischemia (for underlying low‐absent anterograde flow for severely stenotic or occluded LAD).