bluuebunny/crossref_metadata_2025_split huggingface dataset:
Knowledge and organizational performance in franchised restaurants in Colombia
Authors: Bernal César-Augusto , Amaya Norbey , Gaviria-Peñaranda Alicia , Zwerg-Villegas Anne Marie 
Published: April 2020

PurposeThe aim of this study is to analyze the importance of knowledge in reaching organizational objectives (long-term organizational goals) and in constructing competitive advantage (value-added) and identifying the impact of this knowledge on organizational performance of franchised restaurants in an emerging market.Design/methodology/approachLikert-scale surveys were applied to 50 managers representing 80% of the franchised restaurant business in Bogotá, Colombia. Data processing was performed through descriptive statistics, multiple correspondences analysis (MCA) and logit regression (LR).FindingsResults indicate that 1) of the set of factors that contribute to the achievement of franchise objectives, personnel motivation and continuous environmental scanning are the most important; 2) the primary sources of knowledge for construction of competitive advantage are clients and providers; and 3) the most significant impact of knowledge occurs in human resource and organizational development and in increased earnings.Practical implicationsThe study provides evidence of the role and the impact of knowledge in the performance of franchised restaurants and thereby contributes to academic analysis and managerial decision-making.OriginalityThis study provides aggregated and disaggregated analysis of empirical data on the role of knowledge in franchised restaurants, a sector with limited extant research in the context of emerging markets.
Robust malmquist productivity measurement: evidence from Spanish hotel industry during the Great Recession
Authors: Tzeremes Nickolaos G. 
Published: April 2020

PurposeThe purpose of this paper is to provide a robust version of the Malmquist Productivity Index (MPI) in order to evaluate hotels' productivity levels during the Great Recession.Design/methodology/approachBased on the order-m frontiers, we apply a robust version of an MPI. We decompose the productivity into three robust components. We use a sample of hotels operating in the Balearic Islands and Canary Islands, and we decompose and evaluate their productivity levels during the period 2004–2013. Moreover, we evaluate hotels' productivity performance during the pre-crisis period, the US subprime crisis period, the global financial crisis (GFC), the sovereign debt crisis period and the after-crisis period.FindingsOur findings show that productivity did not deteriorate due to the adverse effects of economic crisis. This is mainly driven by increased technical change and the ability to operate at optimal scales. The long-term investment in innovation policies which are related to services and processes, appear to be the dominating feature behind hotels' productivity levels, which helped the hotel industry to recover quickly from the Great Recession.Originality/valueThe vast majority of empirical studies evaluating the productivity change in the hotel industry apply MPIs which are based on data envelopment analysis (DEA). However, the productivity measurement which is based on the nonparametric framework is sensitive to sample characteristics. In order to avoid such shortcomings, we apply a robust version of the MPI.
Improved fatigue damage accumulation analysis based on material memory property
Authors: Xu Xu , Xue Qiwen , Ku Zhaoyu , Li Hanlun , Hu Jinxiu 
Published: April 2020

PurposeFor the difference of the change law of material memory performance and the influence of damage state on memory performance, this paper aims to establish a general model of fatigue damage accumulation based on dynamic residual S–N curve and material memory characteristics.Design/methodology/approachThis paper introduces the material memory characteristics, combined with the residual S–N curve method, and uses the exponential decay function of the load cycle to construct the material memory performance function. While considering the damage state, the loading order can be fully considered. The parameter d in the function not only represents the variation of the material's memory property, but also considers the influence of the damage state.FindingsAccording to the test data of welding joints of common materials, alloy materials and other materials, the validity and feasibility of the fatigue cumulative damage model constructed were verified. The numerical results show that under the grading load, the fatigue cumulative damage model can be used to predict the fatigue life of welded structures and has high prediction accuracy and more approximate to the actual experiment results. It can be directly applied to the fatigue life prediction and design of actual engineering welded structures.Originality/valueThe model not only considers the effect of damage state and loading order on damage accumulation, but also contains only one material parameter, which is easy to obtain. The prediction accuracy and engineering practicability of fatigue were significantly improved.
The interplay of roles and routines: situating, performances and patterning in the emergency department
Authors: Rosales Virginia 
Published: April 2020

PurposeWhile previous research acknowledges the influence of roles on routine dynamics, roles are largely taken for granted. The purpose of this paper aims at examining how roles and routines interplay in accomplishing work in organizations.Design/methodology/approachA four-year ethnography of an emergency department (ED) at a university hospital was conducted through observations, interviews and documents.FindingsRoles and routines are formed by scripted and unscripted patterns, which are brought into performances following a situational assessment. Performances trigger patterning processes prompting the co-construction of role and routine patterns.Practical implicationsThis study highlights the importance of designing flexible structures. Managers can benefit from identifying unscripted patterns critical to work performance and making them part of scripted patterns. Managers should contemplate the influence that individuals, their relations and context have on how work is done.Social implicationsThis study suggests that the existence of different patterns impacts the length of wait times in EDs, a societal issue worldwide because of the effects that waiting can have on the patient's health condition and the unnecessary costs it carries. This study can help design solutions to decrease wait times.Originality/valueThis paper contributes to research on routine dynamics by providing a more nuanced explanation of the sources of endogenous change and how these enable organizational stability and flexibility.
Do companies disclose intellectual capital in their annual reports? New evidence from explorative content analysis
Authors: Parshakov Petr , Shakina Elena 
Published: April 2020

PurposeThis study suggests an alternative to confirmatory content analysis (CA) and empirically demonstrates that explorative CA enables new insights into the mechanism of intellectual capital (IC) disclosure. In so doing, this research contributes to both methodological and empirical advancements in IC disclosure research.Design/methodology/approachEmploying the assumptions of positive accounting theory and taking book value of intangible assets as a reference, our research design utilizes well-established text-mining (TM) tools based on a least absolute shrinkage and selection operator regression. We assume that the degree of cohesion between officially disclosed and evaluated intangible assets on balance sheets and those contextually delivered in narrative form may affect how IC is ultimately disclosed in annual reports.FindingsOur main finding is in line with the results and criticism of previous studies. We show that companies do not extensively disclose IC in their annual reports. However, some narrative forms for IC disclosure are identified and confirmed by several robustness checks.Research limitations/implicationsFirst, the findings provide internal validity only for large US enterprises. These firms have similar, well-structured reporting requirements. This analysis might be enriched by an examination and a comparison of different institutional contexts, such as emerging countries. Second, following previous studies, annual reports serve as the source of data. Consequently, the findings are relevant only for mandatory and voluntary disclosure of IC, mitigating the relevance of this study for contexts of involuntary disclosure.Originality/valueThis study makes two contributions. First, we add to the empirical literature by offering one more piece of evidence on whether and, if so, the extent to which companies disclose IC in their annual reports. Second, we provide further examination of confirmatory CA by proposing a number of statistically validated codes and tokens that are indicators of IC communication by companies.
Human Capital 4.0: a workforce competence typology for Industry 4.0
Authors: Flores Emmanuel , Xu Xun , Lu Yuqian 
Published: April 2020

PurposeThe purpose of this paper is twofold: to raise and address an important change for the human capital in the future of Industry 4.0, and to propose a human-focused perspective for companies underneath the new Industrial Revolution.Design/methodology/approachThe research study follows a state-of-the-art literature review process. The nature of the selected approach enables to cover the extensive aim of the paper with sufficient scientific solidity that should support the understanding of every topic.FindingsThis work has presented three relevant aspects for Industry 4.0 and its human labour force: a workforce architecture with new interactions, a term to embrace the human capital of the future and a typology for referencing the required competences for Industry 4.0.Research limitations/implicationsThe paper sheds light on an important aspect for the emerging Industrial Revolution, the human force. The result and conclusion sections suggest future implications for academia and the private sector, due to changes at the conceptual and practical levels of human operation in the industry – for example, new structural interactions among employees, additional qualities to human capital and different ways to identify the competences for the workforce.Originality/valueThis is an interdisciplinary study that tries to bring together a modern industrial term, a social focus and a company scenario. From this, it was possible to obtain a new social term, a novel typology of competences and a new company-scenario interaction.
Improving perceptions of STEM careers through informal learning environments
Authors: Vela Katherine N. , Pedersen Rachelle M. , Baucum Macie N. 
Published: April 2020

PurposeThis paper investigated the impact a camp on informal science, technology, engineering and mathematics (STEM) had on students' perceptions of STEM fields and careers.Design/methodology/approachA quasiexperimental design was used to assess students' perceptions toward STEM fields and careers. Secondary students (n = 57) who participated in the STEM summer camp completed STEM projects, went on lab tours and attended panels during the one- or two-week residential camps. Students completed a STEM Semantics survey to assess their perceptions prior to and after attending the camp. Descriptive statistics, Cohen'sdeffect sizes, paired samplet-tests and Pearson's correlation were conducted to analyze the data.FindingsResults suggested that although there was no significant change in students' dispositions toward each individual STEM field, there was a statistically significant improvement of students' perceptions of STEM careers (p = 0.04;d = 0.25). Furthermore, the results of the Pearson's correlation indicated that there was a statistically significant positive association between perceptions of a STEM career and perceptions in science, mathematics and engineering.Research limitations/implicationsThis suggests that various components of the informal learning environment positively contributed to students' perceptions toward STEM careers. Implications from the study indicate that when students are engaged in hands-on science or STEM PBL activities and have opportunities to be exposed to various STEM careers, their perceptions of STEM pathways will improve.Originality/valueThese results may influence future curriculum and the organization of future STEM camps by encouraging teachers and camp directors to integrate practical hands-on STEM projects and expose students to potential STEM pathways through lab tours and panels of STEM professionals.
Artificial intelligence: disrupting what we know about services
Authors: Bock Dora E. , Wolter Jeremy S. , Ferrell O.C. 
Published: April 2020

PurposeArtificial intelligence (AI) is currently having a dramatic impact on marketing. Future manifestations of AI are expected to bring even greater change, possibly ushering in the realization of the fourth industrial revolution. In accord with such expectations, this paper aims to examine AI’s current and potential impact on prominent service theories as related to the service encounter.Design/methodology/approachThis paper reviews dominant service theories and their relevance to AI within the service encounter.FindingsIn doing so, this paper presents an integrated definition of service AI and identifies the theoretical upheaval it creates, triggering a plethora of key research opportunities.Originality/valueAlthough scholars and practitioners are gaining a deeper understanding of AI and its role in services, this paper highlights that much is left to be explored. Therefore, service AI may require substantial modifications to existing theories or entirely new theories.
Organizational injustice and knowledge hiding: the roles of organizational dis-identification and benevolence
Authors: Jahanzeb Sadia , De Clercq Dirk , Fatima Tasneem 
Published: April 2020

PurposeWith a basis in social identity and equity theories, this study investigates the relationship between employees' perceptions of organizational injustice and their knowledge hiding, along with the mediating role of organizational dis-identification and the potential moderating role of benevolence.Design/methodology/approachThe hypotheses were tested with three-wave survey data collected from employees in Pakistani organizations.FindingsThe experience of organizational injustice enhances knowledge hiding because employees psychologically disconnect from their organization. This mediation by organizational dis-identification is buffered by benevolence or tolerance for inequity, which reduces employees' likelihood of reacting negatively to the unfavourable experience of injustice.Practical implicationsFor practitioners, this study identifies organizational dis-identification as a key mechanism through which employees' perceptions of organizational injustice spur their propensity to conceal knowledge, and it reveals how this process might be mitigated by a sense of obligation to contribute or “give” to organizational well-being.Originality/valueThis study establishes a more complete understanding of the connection between employees' perceptions of organizational injustice and their knowledge hiding, with particular attention devoted to hitherto unspecified factors that explain or influence this process.
Intelligent decision-making model based on minority game for resource allocation in cloud manufacturing
Authors: Carlucci Daniela , Renna Paolo , Materi Sergio , Schiuma Giovanni 
Published: April 2020

PurposeThis paper proposes a model based on minority game (MG) theory to support the decision-making regarding the efficient allocation and exploitation of resources/services among the partners of a cloud manufacturing (CMfg) system. CMfg system is a new manufacturing paradigm to share manufacturing capabilities and resources on a cloud platform. The use of a decision model to organize and manage the resources and services provided by the autonomous participants of a CMfg has crucial relevance for the system's effectiveness and efficiency.Design/methodology/approachThis research proposes a noncooperation model based on MG theory. The MG is designed to make decisions on the use of resources/services among the partners of CMfg with private information. A simulation environment was developed to test the efficiency of the proposed decision model. Moreover, an ideal decision model with complete information among the partners was used as a benchmark model.FindingsThe simulation results show how the application of the proposed MG model outperforms the MG model usually proposed in the literature. In particular, the proposed decision model based on private information has an efficiency closer to the ideal model with complete information among the partners of a CMfg.Originality/valueThis paper advances knowledge about the application of MG in the field of CMfg system. The proposed decision-making model based on MG is a promising approach to help enterprises, and especially small and medium enterprises, to participate in CMfg initiatives and to develop their business.
Corporate brand alignment in business markets: a practice perspective
Authors: Pranjal Piyush , Sarkar Soumya 
Published: April 2020

PurposeThe purpose of this paper is to study practices associated with corporate brand alignment enacted by marketing managers in an emerging business to business market.Design/methodology/approachThe “Marketing-as-practice” perspective is used to examine brand alignment-related practices. A five months fieldwork was undertaken wherein primary data were collected using in-depth interviews of 30 managers representing steel, mining, energy, engineering consulting and Information Technology/Information Technology-Enabled Services' sectors along with observational data from event sites and industry meets. Secondary data stemmed from marketing plans and events' rosters. Data were analysed adopting the practice turn.FindingsThe constitution of three practices concerning brand alignment is unearthed: (1) practice of identifying key stakeholders, (2) practice of narrativization of brand promises and (3) practice of engaging key stakeholders.Research limitations/implicationsThis study highlights the dynamic nature of corporate brand alignment requiring a continuous gap analysis to verify coherency between internal and external brand elements. It also highlights the elicited relation between alignment, authenticity and advocacy. Suggestions for further research are provided.Practical implicationsThis study elucidates managers' role as intrapreneurs in the process of alignment and provides a possible solution to the new marketing myopia which impairs stakeholder management.Originality/valueThis research identifies that brand alignment is not an abstract concept but a set of practices that help convert the symbolic capital held in brands into cultural and social capital.
Career capital development of women in the Arab Middle East context: addressing the pipeline block
Authors: Jayashree Payyazhi , Lindsay Valerie , McCarthy Grace 
Published: April 2020

PurposeTaking a career capital approach, this paper addresses the issue of “pipeline block” frequently experienced by women seeking career advancement. Focusing on the Arab Middle East (AME) region, the authors take a contextually relevant multi-level approach to examine these issues.Design/methodology/approachThe study uses a qualitative, interview-based approach, drawing on data obtained from women leaders from the AME region. Drawing on Bourdieu's capital-field-habitus framework, we explore how women in the AME developed career capital in particular organisational fields.FindingsThe findings show the importance of human and social capital, as well as the influence of habitus for women's career advancement in specific fields. The study also highlights the unique contribution of cultural capital in helping women to navigate organisational fields where it is necessary to both challenge, and conform to, traditional norms.Research limitations/implicationsLimitations of the study include assumptions of homogeneity across countries of the AME, whereas differences are known to exist. Future research should consider these contextual differences, and also include a study of women who were not successful in gaining career advancement.Practical implicationsThe study’s multi-level approach highlights practical implications for women, organisations and society. For organisations, the authors propose some context-relevant coaching strategies that can help women to attain leadership positions.Social implicationsThe study’s multi-level approach highlights practical implications for women, organisations,and society. Focusing on organisations, the authors propose some context-relevant coaching strategies that can help women to attain advancement in their careers.Originality/valueThe study demonstrates originality in the findings by showing how women overcome the pipeline block in relation to their career advancement. The use of the Bourdieusian framework, an in-depth qualitative approach, and the AME context also add to the study's originality.
The role of risk management in buyer-supplier relationships with a preferred customer status for total quality management
Authors: Pellegrino Roberta , Costantino Nicola , Tauro Danilo 
Published: April 2020

PurposeThis paper provides a comprehensive risk management framework for buyer-supplier relationships where the buyer has the status of a preferred customer with the supplier.Design/methodology/approachEmpirical evidence is offered with a case study on a large multinational organization in the Fast Moving Consumer Goods (FMCG) industry, with some real-life perspectives on the main risks, mitigation strategies, and issues faced when applying the risk management framework.FindingsThe results show that several risks may affect buyer-supplier relationships: not only traditional supply risks but also risks linked to specific initiatives and/or relationships, as well as risks specific to buyer-supplier relationships with a preferred customer status. Customer attractiveness and supplier satisfaction are found as core drivers for the mitigation strategies, which are built to protect the relationship with the supplier, rather than the buying firm alone, knowing that being a preferred customer with preferential resources allocation may increase a firm’s competitive advantage.Originality/valueThe research brings important contributions to the academic literature and interesting insights to strategic purchasing practitioners, by enhancing the existing knowledge on supply risk management in buyer-supplier relationships with a preferred customer status, as well as providing strategic purchasing practitioners a comprehensive view of the risks, which may affect the relationships with a preferred customer status, as well as possible ways to mitigate them.