bluuebunny/crossref_metadata_2025_split huggingface dataset:
The effect of complete versus partial observations on service evaluations
Authors: Abbasi Marjan 
Published: April 2020

Purpose
The purpose of this paper is to investigate the effect of complete versus partial observations of service failure and recovery. This study also aims at investigating the effect of observing customers’ need for cognitive closure and types of compensation that a service provider offers.

Design/methodology/approach
Two experiments are conducted to test the research hypotheses. The authors use scenarios describing failure and recovery encounters that occur to a target customer at restaurant settings, and through manipulation of complete versus partial observations, they investigate observers’ attitudes and behavioral intentions.

Findings
The results suggest that customers with a partial observation are less forgiving than those with a complete observation. In particular, the former sympathized more with a target customer, blamed a service provider more and a target customer less and had lower repurchase intentions than the latter. The authors find that the need for cognitive closure heightens this tendency following a partial observation of service failure. They also find that following a complete (versus partial) observation, observers reacted more favorably to service recovery when it included (versus did not include) monetary compensation.

Research limitations/implications
This research studies the effect of locus of causality following a partial versus complete observation. Future research could further examine the effect of stability and controllability. Also, the authors examined the effect of the need for cognitive closure on evaluations of service failure following a partial versus complete observation. Future research could examine the effect of some other individual difference variables.

Practical implications
The results offer some measures to be taken by practitioners. In particular, practitioners are advised to not offer monetary compensation when majority of observers have had a partial observation. Moreover, they are advised to offer some explanation in a timely and effective manner to ensure observers who are under the negative impact of a partial observation have some information so that they revisit their service evaluations.

Originality/value
The literature assumes that in failure and recovery incidents, all observing customers would know the entire story. This research challenges this assumption and highlights the key role of observation type (partial versus complete observation). Further, this research examines the effect of the need for cognitive closure on service evaluations following a partial versus complete observation. The current research finds that supposedly favorable measures by a firm (i.e. monetary compensation) may in fact backfire when a partial observation is at play.
Barriers and facilitators to pap-testing among female overseas Filipino workers: a qualitative exploration
Authors: Christie-de Jong Floor , Reilly Siobhan 
Published: April 2020

Purpose
Every year, 311,000 women die of cervical cancer globally, a disease which is preventable and treatable. Pap-testing should be part of a comprehensive approach to tackling cervical cancer; however, barriers to pap-testing do exist and migration may present additional barriers. In 2018, 2.3 million overseas Filipino workers were recorded and uptake of pap-testing for this group is low. The study aims to understand barriers and enablers to screening for overseas Filipino workers, which is essential to improve uptake of pap-testing for this population.

Design/methodology/approach
Embedded in a mixed-methods study, an exploratory qualitative study was conducted with Web-based, in-depth interviews (N = 8) with female overseas Filipino workers, mostly domestic workers, based in Kuwait, Qatar, Singapore and Hong Kong. Results were analysed using thematic analysis. A socio-ecological conceptual framework was used to explore barriers to uptake of pap-testing.

Findings
Barriers to pap-testing were cognitive factors, such as limited knowledge and fear of the outcome of pap-testing, as well as cultural and structural barriers. Findings revealed structural contexts not conducive to pap-testing, including difficulty navigating the health-care system, poverty, difficult employment circumstances and the overriding need to provide financially for family and children in the Philippines.

Originality/value
This study explored barriers to pap-testing with a hard-to-reach group, who are underrepresented in the literature. Barriers to pap-testing were embedded in structural barriers, resulting in health inequalities. Host and sending countries benefit from overseas Filipino workers and have a responsibility to care for their health and well-being, and should strive to tackle these structural factors.
Executive compensation and corporate social responsibility: does a golden parachute matter?
Authors: Okafor Collins E. , Ujah Nacasius U. 
Published: April 2020

PurposeThis study examines the efficacy of compensation in encouraging corporate executives to promote corporate social responsibility (CSR). In particular, it closely examines the effect of a golden parachute (GP) on an executive's behavior toward CSR.Design/methodology/approachThis study uses longitudinal data on 1,301 US firms for the period from 1993 to 2013. The data comes from Compustat, MSCI ESG STATS, RiskMetrics and ExecuComp.FindingsWe find an inverse association between current and long-term compensations and GP on firms' CSR. However, a test on the moderating effect discloses that a GP and long-term compensation jointly and positively increase the firms' CSR performance. This increase supports the idea that executives with a GP seek to maximize their long-term wealth by approving CSR projects that add value. The results also show that female executives are more likely to promote CSR than their male counterparts, and older executives are less willing to engage in CSR projects.Practical implicationsAdding a GP contractual clause to the executive compensation package could encourage greater engagement in CSR projects. The CEO with a GP will ensure that the firm engages in only value-enhancing CSR projects; this should align the interest of the society (greater firm engagement in CSR) with the interest of the firm (value maximization).Originality/valueThis study contributes to the literature by examining the moderating effect of a GP on the association between CSR and executive compensation.
Choosing high-equity cosmetic brands in bad macroeconomic conditions: evidence from panel data
Authors: Kaswengi Joseph , Diallo Mbaye Fall , Akrout Houcine , Valette-Florence Pierre 
Published: April 2020

PurposeThis study investigates how price, promotion and consumer characteristics affect consumer choice of high over medium- and low-equity cosmetic brand under different macroeconomic conditions.Design/methodology/approachThe study uses purchase records from MarketingScan's Behaviour Scan panels (a GFK – Mediametrie Company) covering the period from 2008 to 2009. The panel analysed represents a sample of 2,149 households representative of the national population.FindingsResults indicate that regular price and relative brand price increase high-equity cosmetic brand choice over both low- and medium-equity brands, while reference price decreases it. Brand feature promotion activity and joint promotion positively affect high-equity cosmetic brand choice, whereas display promotion decreases it. In comparison to medium-equity cosmetic brands, gender and education slightly increase high-equity cosmetic brand choice, while age decreases it. Surprisingly, household income does not affect high-equity cosmetic brand choice. The effect of regular price decreases over worsening macroeconomic conditions. However, the effect of relative brand price decreases between low and moderate contraction periods, but increases between moderate and high contraction times. Feature promotion is effective only when the contraction is moderate, while the negative effect of display promotion is stable over time.Originality/valueThe paper underlines the moderating role of macroeconomic conditions on the relationship between pricing decisions as well as promotion activity and consumer choice of high-equity cosmetic brands.
Get employees talking through enterprise social media! Reduce cyberslacking: a moderated mediation model
Authors: Nivedhitha K.S. , Sheik Manzoor A.K. 
Published: April 2020

PurposeWhile the sizable body of research focusses on various psychological effects of enterprise social media (ESM), research connecting the link between ESM and cyberslacking is still very sparse. Drawing inspiration from the social bonding theory, the authors have proposed a moderated mediation model to explain how ESM affordances reduce cyberslacking, mediated significantly by workplace social bonding when the perceived co-worker involvement is high.Design/methodology/approachUtilising a sample of 384 respondents, the study tested the model fit and hypothesised relationships with AMOS and PROCESS MACRO.FindingsThe findings show that workplace social bonding mediates the relationship between ESM affordances and cyberslacking. The results are also consistent with the moderated mediation model as the mediation is significant when the perceived co-worker involvement is high, and the mediation is insignificant when the moderator is low/moderate.Research limitations/implicationsConsidering the potential behavioural dynamics of ESM artefacts, the authors have introduced self-expression (via microblogging), recognition (from paralinguistic digital affordances) and network externality as ESM affordances. Alongside the existing measures to reduce employee deviance, the proposed model with the above-mentioned affordances can be investigated in detail by the future research community.Practical implicationsIn light of the findings, the study demonstrates that ESM can be treated as a mechanism to keep cyberslacking at bay. The results offer significant implications for managers, who lookout for innovative and soft strategies to reduce cyberslacking in the workplace.Originality/valueInstead of implementing strict policies to kerb cyberslacking, this study proposes an alternative and an interesting model by introducing ESM as a strategic tool in reducing cyberslacking. The paper argues that ESM, being a potential tool for employee engagement and bonding, may offset the employees' tendency to involve in cyberslacking.
Role of technological dimensions of green supply chain management practices on firm performance
Authors: Bag Surajit , Gupta Shivam , Kumar Sameer , Sivarajah Uthayasankar 
Published: April 2020

PurposeThe research study aims to investigate green supply chain management (GSCM) elements as part of a complete system. It aims to understand the special properties of the GSCM system under the moderating effects of product complexity and purchasing structure.Design/methodology/approachA thorough literature review led to the building of the conceptual framework. Six constructs were identified using systems theory. These constructs include green supply chain technological dimensions (particularly, Artificial Intelligence (AI) based), green supply chain strategy, green supply chain process, product complexity, purchasing structure, and firm performance. The instrument was scientifically developed for gathering survey responses using complete design test methods. The conceptual model was eventually tested based on survey data collected from 250 automotive components and allied manufacturers in the emerging economy of South Africa.FindingsThe results indicate that GSCM technological dimensions (AI-based) positively influence GSCM strategy. Further, GSCM strategy was found to positively influence the GSCM process. The GSCM processes have significant effects on environmental performance, social performance, and financial performance. The product complexity has a significant moderation effect on the paths GSCM strategy and GSCM process.Originality/valueThe findings from multivariate data analysis provide a better understanding of GSCM system dynamics and are helpful to key decision-makers. This unique model has elevated GSCM theory to a new level. There are limited studies available in the existing GSCM literature using systems theory. This study will offer an advanced/comprehensive understanding to readers in this relatively new concept.
Emotional branding on fashion brand websites: harnessing the Pleasure-Arousal-Dominance (P-A-D) model
Authors: Yang Kiseol , Kim HaeJung Maria , Zimmerman Jonelle 
Published: April 2020

PurposeDrawn from the P-A-D approach, the purposes of this study are (1) to investigate the impacts of website attributes on emotional branding process, and (2) to examine the mediating effects of three affective dimensions of pleasure, arousal and dominance on behavioral response towards the fashion brand website.Design/methodology/approachBy employing the quantitative approach of survey method, data were collected in the US and a sample of 220 participants was used for the analysis. Structural equation modeling analysis was conducted to identify hypothesized relationships in the research model.FindingsFashion brand website attributes were found to influence consumer affective experiential states and behavioral responses on emotional branding. Specifically, the mediating effects of the dominance and arousal dimensions were of interest to predict the pleasure dimension, leading to a positive response towards the brand. Positing arousal and dominance as predictors of the degree of pleasure on brand website were accentuated in emotional branding.Originality/valueThis study signifies the role of affect in the emotional branding on websites. Given the academic and practical significance of emotional branding on websites, the findings of the current study provide insights into fashion brands through making possible a fuller understanding of the underlying process of building emotional branding and of how to embed it into consumers' minds when they experience the fashion brand website.
Lean management and occupational health: team learning as a key factor
Authors: Stimec Arnaud 
Published: April 2020

Purpose
Liker (2003) asserts that continuous improvement’s goal is to favour organisational learning (OL), the latter being one of the key principles of lean management (LM). Yet, OL may result in better occupational health (Panari et al., 2010). The purpose of this paper is to consider Liker’s assertion seriously and to study the relations between LM, team learning (TL) and occupational health.

Design/methodology/approach
For this purpose, the authors compared 22 teams in nine case studies. A mixed methodology approach called qualitative comparative analysis (Ragin, 1987) was used to test the hypothesis that TL plays a key role in preserving occupational health in LM implementations, leading to improved performance that is not at the expense of workers’ health.

Findings
The central hypothesis questioned was that complete LM when resulting in a TL dynamic (i.e. systemic lean), would enable both increases in industrial performance and maintain or improve occupational health. The data tend to validate this hypothesis.

Originality/value
This research may enrich three types of research literature that hardly know each other, namely, LM literature (production research), occupational health literature and OL literature. For professionals concerned with the social dimension of modern production, this research shows that there is a path for a mutual gain perspective in LM, but this is a demanding process with many conditions to satisfy.
Psychic distance and outward foreign direct investment: the moderating effect of firm heterogeneity
Authors: Chen Chusheng , Zhan Yun , Yi Changjun , Li Xue , Wu Yenchun Jim 
Published: April 2020

PurposeThis study investigates the effect of psychic distance (PD) on outward foreign direct investment (OFDI) by multinational firms originating in emerging economies and the moderating effect of firm heterogeneity on this relationship.Design/methodology/approachAn empirical analysis based on a negative binomial regression model is conducted using OFDI data from 2008 to 2017 on companies listed on the Shanghai and Shenzhen Stock Exchanges in China, an emerging economy.FindingsThe results suggest aU-shaped relationship between PD and OFDI by firms in emerging economies. Both executive foreign experience and state ownership negatively moderate theU-shaped relationship between PD and OFDI.Practical implicationsEmerging economies should encourage and guide multinational firms in engaging in OFDI and emphasize the advantages and disadvantages of PD for multinational firms. Additionally, non-sate-owned firms should recruit those who have a foreign education to provide support for OFDI by firms in emerging economies. Multinational firms should determine investment locations by consulting with executives with foreign experience to improve their ability to engage in OFDI.Originality/valueThis study combines macro and micro perspectives and integrates PD and firm heterogeneity into the same model with a sample of multinational firms originating in China. The findings support the existence of a PD paradox, which helps to enriching the theory on foreign direct investment.
Comparative appraisal of HPLC, Chloramine‐T and Lane–Eynon methods for quantification of carbohydrates in concentrated dairy products
Authors: da Silva Luana Cristina A , Lafetá Junior José A Q , Leite Maurício O , Fontes Edimar A F , Coimbra Jane S R 
Published: April 2020

Lactose and sucrose were quantified in sweetened condensed milk and ‘Dulce de leche’ using a high‐performance liquid chromatography (HPLC) approach as compared with the classical methods (Chloramine‐T and Lane–Eynon). Lane–Eynon method estimated the lowest values of carbohydrates for both products. The chromatographic method quantified the carbohydrate contents at the same range as Chloramine‐T method. The values of the estimated standard error (ESE) for HPLC versus Chloramine‐T (0.55–0.77 mass %) were lower than the ESE for HPLC versus Lane–Eynon (1.01–1.63 mass %). Calcium concentration in the products may explain underestimated carbohydrate contents by the Lane–Eynon method.
The influence of companion foods on sensory attribute perception and liking of regular and sodium‐reduced foods
Authors: Nguyen Ha , Wismer Wendy V. 
Published: April 2020

AbstractAmong major contributors of dietary sodium intake, many foods are consumed together with companion foods, specifically condiments and carriers. This study compared sensory profiles and overall liking between commercially available regular and sodium‐reduced foods consumed with or without companion foods; and examined changes in sensory profiles and overall liking when foods are consumed in condiment–carrier pairs. Three distinct consumer panels evaluated one of the three condiment–carrier pairs, salsa–corn chips (n = 98, 63% female), ketchup–tater tots (n = 100, 69% female), and soy sauce–cooked rice (n = 98, 70% female). For each panel, consumers evaluated five samples; including the regular and sodium‐reduced carriers/condiments alone, the companion food alone, and the regular and sodium‐reduced foods each with its companion food. Samples were rated for overall liking (9‐point hedonic scale) and the intensity of defining sensory attributes (3‐point Rate‐All‐That‐Apply scale). Consumers perceived sensory attribute differences between regular and sodium‐reduced corn chips (salty) and soy sauce (salty, sweet), but not ketchup. The presence of the companion food reduced consumer ability to discriminate sensory attributes between regular and sodium‐reduced products and changed sensory profiles and liking of the foods. Additionally, consumer heterogeneity in hedonic response identified three consumer segments in each consumer panel. Consumer segments differed in their sensory attribute perception.Practical ApplicationIt is possible for the food industry to reduce sodium in a range of companion foods without changing consumer preference. The selection of companion foods is important to consumer evaluation of foods under the context of food pairing; corn chips–salsa and ketchup–tater tots are appropriate food pairs. Future sensory studies on food reformulation toward sodium reduction should target specific consumer segments of product liking and sensory attribute perception, which may in turn be influenced by food consumption frequency.
Changing patterns in the epidemiology and outcomes of inflammatory bowel disease in the United Kingdom: 2000‐2018
Authors: King Dominic , Reulen Raoul C. , Thomas Tom , Chandan Joht Singh , Thayakaran Rasiah , Subramanian Anuradhaa , Gokhale Krishna , Bhala Neeraj , Nirantharakumar Krishnarajah , Adderley Nicola J. , Trudgill Nigel 
Published: April 2020

SummaryBackgroundData regarding incidence, prevalence and long‐term outcomes of inflammatory bowel diseases in the UK are limited or outdated.AimsTo investigate incidence and prevalence of Crohn's disease and ulcerative colitis and risk of colorectal cancer and all‐cause mortality in these diseases.MethodsInflammatory bowel disease cases between 2000 and 2018 were identified from a national primary care database. Inflammatory bowel disease prevalence was forecast until 2025. The association between inflammatory bowel disease and colorectal cancer and all‐cause mortality was investigated using age/sex‐matched retrospective cohort studies. Hazard ratios were adjusted for age, sex, deprivation, comorbidity, smoking status and body mass index.ResultsUlcerative colitis prevalence increased from 390 to 570 per 100 000 population from 2000 to 2017. Prevalence of Crohn's disease increased from 220 to 400 per 100 000. In 2017 male Crohn's disease prevalence was 0.35% (95% confidence interval 0.34‐0.36); female prevalence was 0.44% (0.43‐0.45). Prevalence of inflammatory bowel disease is predicted to be 1.1% by 2025. Incidence of ulcerative colitis and Crohn's disease was 23.2 (22.8‐23.6) and 14.3 (14.0‐14.7) per 100 000 person‐years respectively. Subjects with ulcerative colitis were more likely to develop colorectal cancer than controls (adjusted Hazard Ratio 1.40 [1.23‐1.59]). Colorectal cancer rates remained stable in inflammatory bowel diseases over time. Ulcerative colitis and Crohn's disease were associated with increased risk of all‐cause mortality (1.17 [1.14‐1.21] and 1.42 [1.36‐1.48] respectively).ConclusionsThe UK prevalence of inflammatory bowel disease is greater than previous reports suggest and we predict an 11% increase in prevalence by the year 2025. Mortality risk in inflammatory bowel disease and colorectal cancer risk in ulcerative colitis are increased compared to matched controls.