bluuebunny/crossref_metadata_2025_split huggingface dataset:
Different status reevaluation period and communication styles for top-tier and bottom-tier customers in multi-tier loyalty programs
Authors: Chang Woojung 
Published: August 2020

PurposeThis paper aims to investigate how to design a firm’s customer demotion policy and communication styles differently for customers demoted from top-tier and bottom-tier to promote their willingness to restore lost status and loyalty intentions.Design/methodology/approachFour scenario-based experiments were conducted in the customer demotion context of an airline’s hierarchical loyalty program. A total of 796 customers recruited from a survey panel participated in the study.FindingsThe results reveal that customers in top-tier demotion significantly increase their willingness to restore lost status and loyalty intentions when a short evaluation period (vs a long evaluation period) is given. Further, customers in bottom-tier demotion improve their willingness to restore and, in turn, their loyalty intentions more with a gain-focused communication style than with a loss-focused communication style. Willingness to restore lost status plays a mediating role in the process by which an appropriate match between demotion type and evaluation period type/communication styles leads to higher loyalty intentions.Research limitations/implicationsThis study extends the research stream on customer demotion by examining how to execute customer demotion to mitigate its detrimental effects and facilitate demoted customers’ approach motivation and behavioral intentions, a critical but understudied topic that has been ignored by researchers.Practical implicationsManagers are advised to offer customized customer status evaluation periods and communication styles for top-tier and bottom-tier demoted customers to effectively promote their willingness to restore lost status and loyalty intentions.Originality/valueThis study is among the first to explore the possible varying effects of differential demotion policy and communication style on different tiers of customers.
Career calling: women STEM graduates in the United Arab Emirates
Authors: Kemp Linzi J. , Ahmad Norita , Pappalardo Lucia , Williams Alison 
Published: August 2020

Purpose
The purpose of this study is to investigate career choices by female graduates from science, technology, engineering and mathematics (STEM) to determine factors that influenced their entry, abandonment or persistence of STEM careers.

Design/methodology/approach
Life history narratives were collected from a sample group of employed citizens and expatriate women (all STEM graduates) in the United Arab Emirates (UAE). Content of interview transcripts was analyzed for emergent themes of influence on these participants career decisions.

Findings
Four significant themes of calling were found: gift of intellect, belief in a faith, shared community and meaning of work. A typology of calling was constructed to reflect these themes influences on the entry, abandonment or persistence of women in a STEM career.

Research limitations/implications
The results of this study were from a small sample of women in a particular country. The implication is to extend this study to a larger number of participants and to other countries to generalize the results.

Practical implications
Insight into career decisions of female STEM graduates impacts on employee recruitment and retention policies within those professions.

Originality/value
Research originality is evident, to the best of the authors’ knowledge, as this is the first study to explore the influence of calling for careers of STEM women working in the Middle East North Africa region.
Successful restaurant crowdfunding: the role of linguistic style
Authors: Koh Yoon , Lee Minwoo , Kim Jaewook , Yang Yun (Yvonne) 
Published: August 2020

Purpose
Crowdfunding can be an effective fundraising vehicle to independent restaurants to overcome fundraising limitations due to its small-size and high risk. A few studies have identified contents of communication for successful crowdfunding, yet missing is on how to say. The purpose of this paper is to investigate linguistics styles that are effective in pitches in restaurant crowdfunding.

Design/methodology/approach
The study analyzed 500 restaurant crowdfunding projects listed on Kickstarter.com that is one of the most popular crowdfunding platforms with sizable restaurant projects. By text analysis, this study identifies four linguistic categories – concrete, precise, interactive and language with low psychological distancing – from the project descriptions. A binominal linear regression analysis identified effective language styles that increases success of restaurant crowdfunding.

Findings
Drawing on the language expectancy theory and uncertainty reduction theory, this study found that project descriptions that are concrete and delivering stories with fewer usage of first person pronouns are likely to succeed in restaurant fundraising. Interactive style was counter-effective while preciseness of language did not affect funding success significantly. Findings further reveal the roles of non-linguistic attributes shown in the project pitches.

Research limitations/implications
Despite the increasing practice of restaurant crowdfunding and good matches with small- and medium-sized restaurants’ needs, scant research has been conducted. Notably absent from the research is work on linguistic styles that are effective in restaurant crowdfunding. This study extends the prior literature by investigating how restaurant entrepreneurs should communicate with potential crowdfunders to make crowdfunding successful in the restaurant context. Simply knowing what are important does not provide holistic help to restaurant entrepreneurs; they also should know how to communicate well.

Practical implications
The findings of this study are important for restaurant entrepreneurs who need to present their projects and communicate effectively with potential investors online. Based on the study’s findings, crowdfunding platforms could enhance their project posting systems by developing algorithm that automatically measures language cues embedded in a project description and providing suggestions to improve persuasiveness of languages to maximize funding success for restaurant projects.

Originality/value
Scant research has been conducted in the restaurant crowdfunding; prior crowdfunding literature has focused on the projects other than restaurants such as technology, design and film. This study is the first that uncovers the role of the linguistic styles for the specific context of restaurant crowdfunding. This study sheds the light on the critical communication strategies used by small-sized restaurant entrepreneurs on crowdfunding platform.
Performance management in logistics outsourcing: a study on sugar-energy industry
Authors: Simon Alexandre , Scheidl Herbert , Campos Renan Stenico , Matana Gleison 
Published: August 2020

PurposeThis paper analyzes managerial practices currently used for outsourced logistics activities in mechanized cutting, loading and transportation (CLT) of sugarcane in a Brazilian company using performance-based logistics contracts (PBL) as reference.Design/methodology/approachThe methodology draws on literature review, design of an analysis model, small group meetings with academics/industry professionals and practical application through a case study. The model is based on PBL and its construction involved choosing the analysis axes, defining evaluation items and respective measurement scale and the means and sources of data collection.FindingsWhen comparing the evaluation results with PBL recommendations, it is possible to see that there are still many improvement opportunities. In contracting axis, decision-making process was poor-rated due to the absence of strategic considerations to support outsourcing decision. Procurement, contract and implementation are in intermediate level. Performance management is the most mature axis. However, quality analysis showed intermediate level. In relationship axis, the most relevant gap is the lack of expectations alignment. Remaining items showed intermediate levels of compliance but still need focusing on communication, establishing a structured relationship management development.Originality/valueThis study contributes first to develop an analysis model based on PBL to evaluate the level of relationship integration between company and logistics service provider, and second, to apply the model to an empirical case in a CLT company operation. As a result, the analysis model presents guidelines for the company, not to just contract/rent equipment and manpower but hire results.
Development of an efficient steel truss system using CFS sections: a comparative study with a hot-rolled steel truss
Authors: Dar Mohammad Adil , Subramanian N. , Baniya Manmohan Gupta , Anbarasu M. , Carvalho Hermes , Dar A.R. 
Published: August 2020

PurposeThe purpose of this paper is to discuss the performance of efficient cold-formed steel (CFS) sections in building a truss system. A comparative study was performed comparing trusses built with cold-formed and hot-rolled sections.Design/methodology/approachMedium-scale specimens were fabricated and tested under monotonic loading. Closed CFS sections (tubular sections) were adopted as compression members of the truss, against the open sections (angle sections) in the hot-rolled steel truss. While as open sections (angle sections) were adopted as tension members in both these cases, the performance assessment was made on the basis of the peak loads carried by the trusses, the vertical deflections and the failure modes exhibited.FindingsThe results of this study indicated that the overall strength, strength-to-weight ratio and overall convenience in terms of cost and fabrication, in the CFS truss was better than that of the hot-rolled one. Also, the judicious utilization of steel which has limited reserves can be achieved.Originality/valueCold-formed and hot-rolled sections are widely used in the steel structures. There are advantages and disadvantages in using each of these configurations, discussed in this work. The advantages are widely known by the scientific community; however, few studies are developed with the purpose of quantifying the gains of each solution. Thus, this work emerges with great innovation, with regard to the experimental evaluation of the trusses' behavior composed of different structural sections.
Negative outcomes of ICT use at work: meta-analytic evidence and the role of job autonomy
Authors: Karimikia Hadi , Singh Harminder , Joseph Damien 
Published: August 2020

PurposeIndividuals can improve their task performance by using information and communications technology (ICT). However, individuals who use ICT may also suffer from negative outcomes, such as burnout and anxiety, which lead to poorer performance and well-being. While researchers have studied the positive outcomes of ICT use in the aggregate, the same has not been done for negative outcomes.Design/methodology/approachThis study uses a meta-analysis of 52 studies to examine the relationship between ICT use and negative outcomes, and the influence of job autonomy on ICT use and the negative outcomes of ICT use. Job autonomy is relevant because a higher level of job autonomy allows individuals to decide how, how often and when they will use ICT that is causing negative outcomes for their work.FindingsThe results of the meta-analysis revealed that ICT use increased negative job outcomes and that, unexpectedly, autonomy exacerbated this effect.Research limitations/implicationsThe results of this study point to the prevalence of negative outcomes from ICT use among individuals. Researchers should study how users may potentially restrict the value that organizations may be able to obtain from the implementation of new systems, especially whether individual-level negative outcomes could coalesce into a collective resistance. There also needs to be further research into the motivating and inhibiting roles of autonomy in enhancing ICT use, while mitigating its negative impacts simultaneously.Originality/valueThe study provides an aggregate analysis of the negative impacts of ICT use among individuals and the role of autonomy in the relationship.
Agricultural commercialization and food security: an ex-ante approach
Authors: Bolarinwa Olufemi D. , Oehmke James F. , Moss Charles B. 
Published: August 2020

PurposeThe lack of theoretical and pragmatic way of measuring agricultural commercialization has been responsible for the inconsistent results for the impact of agricultural commercialization on household welfare. This study makes use of an input-based market participation approach that utilizes household preplanting production decision to stratify farming households according to production orientation.Design/methodology/approachThe study estimates a system of input and consumer demand equations. It augments traditional input and consumer demand equations with an additional variable based on an endogenous switch, which measures the probability of being a commercial farming household. Empirical evidence suggests that market orientation is an important determinant of the level of traded input and hence, market participation. Predicted probabilities obtained from the endogenous switch are used to stratify households into subsistence and commercial agricultural households.FindingsResults of the relative effect of commercial agriculture on the level of household food security support the claim that production orientation does affect the relationship between the relative share of food expenditure to the household total expenditures and the logarithm of household expenditure for this part of sub-Saharan Africa.Research limitations/implicationsAs in the case of all generalized method of moments studies, the results depend on the robustness of the instruments. However, search for better instruments may run afoul of Leamer's ad hoc specification search with nonexperimental data.Originality/valueThis paper is original in its formulation of an endogenous switch between subsistence and commercial agriculture. This switch is estimated as a latent variable following a logit form.
An empirical examination of the moderating role of age and gender in consumer mobile banking use: a cross-national, quantitative study
Authors: Merhi Mohamad , Hone Kate , Tarhini Ali , Ameen Nisreen 
Published: August 2020

PurposeDespite the benefits of mobile banking services in an increasingly digitised world, adoption rates remain unsatisfactory. The present cross-national study examines age- and gender-dependent variations of consumer intentions and use of mobile banking services.Design/methodology/approachThe study analyses consumer mobile banking use by integrating factors such as with trust, security and privacy and it examines the effects of these factors among two demographic factors including age and gender. 897 Lebanese and British mobile banking users completed a survey. Data was analysed by partial least squares-structural equations modelling.FindingsConsumer behavioural intention was significantly moderated by age through its relationship with facilitating conditions and trust among Lebanese respondents, and performance expectancy, effort expectancy, hedonic motivation, price value and habit among their British counterparts. As for gender, a significant moderating effect was evidenced in the Lebanese, but not the British sample, on the level of performance expectancy, effort expectancy, facilitating conditions, price value and perceived security.Originality/valueThe findings provide evidence of the applicability of the new factors proposed in this research. The reflection of the influence of these demographic factors in a cross-national context provides insights into mobile banking adoption variation between different countries.
Money-laundering risk and preventive measures in Pakistan
Authors: Jaffery Irfan Hassan , Mughal Riffat Abdul Latif 
Published: August 2020

Purpose
The purpose of this paper is to examine the effectiveness of anti-money laundering/combating of financing of terrorism (AML/CFT) measures in Pakistan. Key variables of AML/CFT regulations of Pakistan are used. This study explores the impact of customer due diligence, record keeping, wire transfers, correspondent banking, reporting of transactions, new technology and internal controls/compliance/trainings on money-laundering risk.

Design/methodology/approach
Data is collected with the help of questionnaires developed in light of Financial Actions Task Force (FATF) recommendations and the AML/CFT regulations of Pakistan.

Findings
Results show that customer due diligence, correspondent banking and new technology may help control money-laundering risk in Pakistan, whereas impact of record keeping, wire transfers and reporting of transactions did not have an effect on money-laundering risk. This study suggests a better implementation of these measures.

Research limitations/implications
The current study was limited to Pakistani banks. For more conclusive results, future studies should replicate similar studies in other countries.

Practical implications
Findings of this study may help the State Bank of Pakistan in taking measures to simplify the process of implementing FATF rules and regulations regarding AML/CFT, regular monitoring and trainings to the staff of banks and development finance institutions in customer due diligence, correspondent banking and new technology. Further, it helps to take appropriate measures in resolving banks-specific issues related to AML/CFT.

Social implications
Effective AML/CFT control measures would strengthen socio-economic growth in a country. Further, formalization, compliance and integrity would eliminate money laundering risk. It would create an economy that works with equity and promotes transparency.

Originality/value
This research paper supports implementation of AML/CFT regulations, proper monitoring and novel supervision of banks.
Analysis of enablers on the successful implementation of green manufacturing for Irish SMEs
Authors: Ghadimi Pezhman , O'Neill Shane , Wang Chao , Sutherland John W. 
Published: August 2020

PurposeThe purpose of this study is to identify a comprehensive list of main enablers of successful implementation of green manufacturing (GM) practices in small and medium-sized enterprises (SMEs). Based on the inputs from Irish SMEs' experts, a validated conceptual hierarchy model of the identified enablers is developed to analyse and prioritise the most dominant ones.Design/methodology/approachData were collected using a questionnaire survey responded by various professionals in Irish manufacturing SMEs. Experts' opinions were analysed using interpretive structural modelling (ISM) and cross-impact matrix multiplication applied to classification (MICMAC) to distinguish the mutual influences amongst the nine identified enablers.FindingsThe findings revealed that from the Irish SMEs' perspective, strong green supply chain relations are the outcome of successfully implementing GM and not a driver of the other enablers. Furthermore, lower manufacturing costs are found to arise as a result of GM practices in SMEs.Practical implicationsIt is discussed that emulating the actions of larger companies will not necessarily yield the same results for SMEs. Innovation will become a cornerstone of remaining competitive in a sustainable environment, which is facilitated by closer green supply chain relations.Originality/valueThe reported findings in this article contribute to theory and practice of GM and SMEs research domains by systematically identified, classified and ranked enablers in a conceptual hierarchal model from the perspective of Irish SMEs. This research lays the foundations for further analysis of the GM practices enablers in a time when UN mandates and EU regulations are increasingly impacting SMEs all around Europe and especially Ireland.
Imagining Niklas Luhmann as a “change manager”: scrum as an example of a closed system for the self-organized stabilization of corporate agility
Authors: Lies Jan 
Published: August 2020

PurposeSystems theory is frequently discussed. The aim of the contribution is to elaborate what is to be advised with the idea of closed systems regarding change management.Design/methodology/approachThis paper follows Niklas Luhmann and his so-called “autopoietic turn.” It provides a profound theoretic basis, from which the needs and requirements of the post-heroic management emerge. The implications of this specific approach to change management are demonstrated by means of the contemporary example of scrum. The applied method is literature review.FindingsThis contribution seeks to understand the relevance of closed systems within change management. Especially, the meaning of indirect strategies of control as a requirement for change management will be shown. That means Luhmann emphasizes the pessimism of traditional change management. The findings emphasize the meaning of self-organizing systems predicating by means of observation, which configurates corporate agility.Research limitations/implicationsSystems theory often suffers from lack of empirical evidence, as systems are multi-complex. As an alternative, in this study, a literature-based discussion of the contemporary agile project management technique “scrum” is used.Practical implicationsThe meaning of power in management shifts from formal to informal or soft power, e.g. the ability to promote self-binding processes. Thus, closed systems emphasize the need to look for alternatives for change management.Originality/valueCharacterizing Luhmann as a hidden champion of contemporary management as modern management tools like hackathons or crowdsourcing also benefit from closed systems.
A transformative supply chain response to COVID-19
Authors: Mollenkopf Diane A. , Ozanne Lucie K. , Stolze Hannah J. 
Published: August 2020

PurposeThis research employs a transformative service lens to examine the role of the supply chain ecosystem in ensuring the health and safety of employees and customers as a well-being outcome during the coronavirus disease of 2019 (COVID-19) pandemic.Design/methodology/approachThis is a conceptual paper examining the response of the supply chain to the current food crisis caused by the pandemic.FindingsBased on the service-dominant logic (SDL) paradigm, the COVID-19 examination of the supply chain ecosystem provides a foundation for further research employing a transformative lens.Research limitations/implicationsThe COVID-19 situation is primarily explored from a Western, educated, industrialised, rich and democratic (WEIRD) societies’ context. Future research should explore the applicability of the transformative service lens to other societies.Practical implicationsThe conceptual discussion and research agenda provide direction for researchers, practitioners and policymakers towards a transformative supply chain ecosystem.Originality/valueThis research includes the well-being of employees and customers in the service supply chain outcome measures, draws supply chain management into the TSR domain, while also solidifies a service ecosystem perspective of supply chain management.