bluuebunny/crossref_metadata_2025_split huggingface dataset:
Modeling attitude ambivalence and behavioral outcomes from hotel reviews
Authors: Akhtar Naeem , Siddiqi Umar Iqbal , Akhtar Muhammad Nadeem , Usman Muhammad , Ahmad Wasim 
Published: July 2020

Purpose
This study aims to offer a conceptual framework that elaborates on how tourists’ perception of contradictory features in reviews’ factuality and comprehension – within a single hotel review and across multiple hotel reviews – trigger attitude ambivalence and psychological discomfort, which determine their behaviors – choice deferral and hotel booking intentions. It also investigates the moderating role of anticipated conflicting reactions (ACRs) through contradictory features on consumers’ attitude ambivalence.

Design/methodology/approach
Using a Chinese setting, researchers collected data from 524 inbound tourists who were the consumers of hotels in Beijing. The study used IBM Amos 23.0 to test measurement and structural models for the proposed relationships. It also used PROCESS macro 3.4 for the moderation analysis.

Findings
The findings reveal a positive association between contradictory features in reviews and the resulting ambivalence that affects consumers’ discomfort and leads to the decision to defer the choice of hotel. Conversely, consumers’ discomfort has a positive impact on the hotel booking intentions. ACRs have positive moderating effects on the associations between contradictory features and consumers’ attitude ambivalence.

Originality/value
By investigating the contradictory features in hotel reviews, this study extends the body of research on dual information processing (i.e. the heuristic–systematic model) and the literature on service management, psychological behaviors, travel intermediaries and hotel firms. Future research directions are recommended for tourism and hospitality researchers.
Examining the role of logistics 4.0 enabled dynamic capabilities on firm performance
Authors: Bag Surajit , Gupta Shivam , Luo Zongwei 
Published: July 2020

PurposeThe study investigates the effect of technological capabilities, organizational capabilities and environmental capabilities on Logistics 4.0 capabilities and also examines the effect of Logistics 4.0 capabilities on firm performance.Design/methodology/approachThe proposed theoretical framework is tested using WarpPLS 6.0 software. We selected samples from the Automotive Component and Allied Manufacturers in South Africa. Initially, we sent the structured questionnaire online using Google forms to 800 potential respondents. After doing follow ups, we received 230 completed survey responses. Further, data preparation is done using established scientific approach and we checked suitability of its use in structural equation modelling. After ensuring all necessary checks are completed, the results are found satisfactory to further proceed with testing of research hypotheses.FindingsIt is observed that technological capabilities, organizational capabilities and environmental capabilities show significant effect on Logistics 4.0 capabilities. However, the outcome of technological capabilities and environmental capabilities on Logistics 4.0 capabilities (ß = 0.27) is found stronger than organizational capabilities. Logistics 4.0 capabilities shows significant effect on firm performance.Practical implicationsIt is important that the sustainability goals are aligned with Logistics 4.0 strategies. Managers need to increase focus towards development of Logistics 4.0 dynamic capabilities that enhance agility and responsiveness in the supply chain. Managers should check the financial performance and market conditions continuously to further review logistics performance as this can influence the overall firm performance.Originality/valueThis study advances the literature on Logistics 4.0 applications in operations management by investigating the key links such as Logistics 4.0 capability development and firm performance.
Reliability and Availability analysis of a cloud computing transition system under multiple failures
Authors: Manglik Monika , Rawat Nitesh , Ram Mangey 
Published: July 2020

PurposeTo analyze the performance of multistate cloud computing transition system through the various reliability measures is the purpose of this paper.Design/methodology/approachIn this article, a mathematical model for a multistate cloud computing transition system with various types of failures has been analyzed by using the Markov process, supplementary variable technique and Laplace transformation.FindingsVarious reliability measures such that reliability, availability, mean time to failure (MTTF), mean time to repair and cost analysis have also been analyzed. This article presents some geographic illustrations for the practical utility of the model.Originality/valueThe authors developed a mathematical model to analyze the reliability of the cloud computing transition system by considering the possible failures.
A proposed hybrid root cause analysis technique for quality management
Authors: Abellana Dharyll Prince 
Published: July 2020

PurposeThis paper attempts to develop a hybrid cause and effect diagram (CED) and interpretative structural model (ISM) for root cause analysis in quality management. The proposed model overcomes the weakness of the CED in reliably articulating hierarchical cause–effect Relationships.Design/methodology/approachA focus group discussion (FGD) among quality experts in the case company to establish relationships between the determined causes.FindingsThe hybridization of the CED and ISM allowed the causes to be ordered more clearly to determine potential root causes as well as presenting these causes more comprehensively.Originality/valueThe paper has been one of the very few attempts to improve the CED approach. As such, this paper employs the ability of the ISM to order concepts in a hierarchical structure, which is useful in determining root causes.
Role of income distribution and consumption expenditure in agricultural output: case of Nigeria
Authors: Ahmed Irfan , Medabesh Ali Mohammad 
Published: July 2020

PurposeThis study quantifies empirically the induced impact of income distribution and consumption expenditure on the structures of agriculture production of Nigerian economy.Design/methodology/approachThe study calibrates an extended input-output model on a social accounting matrix (SAM) for Nigeria for the year 2010. Moreover, the study conducts a dispersion analysis to identify the key agriculture sectors/subsectors both in exogenous and endogenous setup.FindingsThis study presents an empirical analysis of propagation in the structure of production particularly in the structure of agriculture sector. It combines the aggregate and the disaggregated levels of analysis and identifies the key sectors/subsectors both in the exogenous and endogenous setup. The comparison of both findings confirms that the composition of income distribution and consumption expenditure significantly influences the composition and the aggregated and disaggregated order of structure of agriculture production.Originality/valueKnowledge of interindustry connections is vital in policy implications since the policy makers prefer strongly interconnected sectors to the sectors with poor industry linkages. These connections are estimated as forward and backward linkages, which provide indices to set the criteria for key sectors identification. This study presents an empirical analysis of propagation in the structure of production particularly in the structure of agriculture sector. It combines the aggregate and the disaggregated levels of analysis and identifies the key sectors/subsectors both in the exogenous and endogenous setup.
A comparative overview of the primary Southeast Asian safety and health laws
Authors: Tang Kuok Ho Daniel 
Published: July 2020

PurposeThis review compares the primary occupational safety and health (OSH) laws of the ASEAN members against the major provisions of the primary OSH laws of the United Kingdom (UK) and United States (US) grouped under the themes for OSH law adopted by the International Labour Organization (ILO).Design/methodology/approachThis review employs the 11 themes for OSH law adopted by the ILO as the basis of comparison. As the themes lack specificity in terms of their respective contents, specific facets of the themes are drawn from the review of the primary OSH laws of the UK and the US.FindingsThe review shows that primary OSH laws of the ASEAN members encompass the fundamental aspects of the ILO OSH themes particularly the regulatory framework, scope, roles of authorities, duties of employers and employees as well as safety inspection and enforcement. The review demonstrates a lack of provision of worksite consultation by the authorities, the emphasis on research, experiment and demonstration by the government as well as certain aspects of training.Practical implicationsOSH in many developing members of the ASEAN is still evolving to advocate the basic rights of employees, protect the safety of the public and ensure the welfare, safety and health of employees are upheld at workplaces. There is an obvious disparity in the coverage of the primary OSH laws of the nations, resulting in widely varied OSH implementation. This study contributes to advancement of the primary OSH laws in developing ASEAN members by highlighting areas of their primary OSH laws that can be improved. Improvement of the primary OSH laws is crucial to subsequent improvement and development of subsidiary laws to provide for adequate protection at workplaces.Originality/valueMost studies of OSH laws in the ASEAN are country-specific and often theme-specific. There is currently no study which compares the primary OSH laws of ASEAN nations using themes derived from the ILO as well as primary OSH laws of the UK and the US. This review is one of its kinds to use such an approach in providing a comparative overview of the primary OSH laws of all ASEAN nations.
Ambidextrous supply chain strategy and supply chain flexibility: the contingent effect of ISO 9001
Authors: Rojo-Gallego-Burin Araceli , Llorens-Montes Francisco Javier , Perez-Arostegui Maria N. , Stevenson Mark 
Published: July 2020

PurposeTo analyze the effect of an ambidextrous supply chain strategy (ASCS) – i.e. the combination of exploration and exploitation practices – on each of the four dimensions of supply chain flexibility (SCF): information system, operating system, sourcing and distribution flexibility. Further, to evaluate the influence of implementing the ISO 9001 standard on the relationship between ASCS and SCF, and whether this certification directly affects the level of SCF. We ground our model in Resource Orchestration theory.Design/methodology/approachTo perform this study, the authors used data collected from a sample of 145 non-ISO-certified firms and 157 ISO-certified firms.FindingsASCS does not affect all four dimensions of SCF in the same way. Rather, its effect is contingent on the presence of the ISO 9001 certification. An ASCS is shown to have a positive effect on information system flexibility irrespective of the presence of ISO 9001 certification whereas for the other three dimensions of SCF, the effect of ASCS is dependent on ISO 9001 implementation. Meanwhile, ISO 9001 implementation itself does not affect the level of SCF.Practical implicationsManagers can use the findings to configure their supply chain strategy based on the specific dimension(s) of SCF they seek to develop by implementing ASCS. Further, the results inform managers about the incentives for implementing ISO 9001.Originality/valueAlthough prior studies have shown that an ambidextrous strategy enables firms and organizational units to adapt to the environment, there have been few prior studies on ambidexterity in a supply chain context. Further, although the extant literature has suggested that the ISO 9001 may facilitate ambidexterity, this link has remained largely theoretical. In fact, there is very little prior evidence on how the practice of ISO 9001 affects the supply chain.
Post-recession share repurchase behaviour by JSE-listed companies: transparent or not?
Authors: Steenkamp Gretha , Wesson Nicolene 
Published: July 2020

PurposeShare repurchases are increasingly employed in South Africa. Disclosure on share repurchases in annual reports is poor, and a high percentage of share repurchases are not announced in real time on the Johannesburg Stock Exchange (JSE). A comprehensive database of share repurchases by JSE-listed companies has been created up to 2009, but post-recession repurchase behaviour is not known. This study aims to examine South African share repurchase behaviour (activity, repurchase entity, repurchase type and transparency) in the post-recession period and compare this to the 2000–2009 period.Design/methodology/approachComprehensive share repurchase data for all JSE-listed companies (excluding those in the basic materials and financial industries) were obtained by scrutinising annual reports and JSE announcements.FindingsThe repurchasing of shares reached a peak during the financial recession of 2008/2009, with share repurchases stabilising at a lower level post-recession. Repurchases executed by subsidiaries have decreased post-recession, probably owing to the introduction of dividends tax. However, 45% of the share repurchase value was not announced via the JSE (compared to 22% in 2000–2009).Practical implicationsReal-time JSE announcements of all share repurchases are required to improve transparency.Originality/valueOwing to low announcement rates, a lack of transparency relating to share repurchases was observed in South Africa post-recession. Enhanced corporate governance requirements could improve transparency.
Sanctuary: an institutional vision for the digital age
Authors: Gorichanaz Tim 
Published: July 2020

PurposeTrends in information technology and contemplative practices compel us to consider the intersections of information and contemplation. The purpose of this paper is to consider these intersections at the level of institutions.Design/methodology/approachFirst, the notion of institution is defined and discussed, along with information institutions and contemplative institutions. Next, sanctuary is proposed and explored as a vision for institutions in the digital age.FindingsSanctuary is a primordial human institution that has especial urgency in the digital age. This paper develops an info-contemplative framework for sanctuaries, including the elements: stability, silence, refuge, privacy and reform.Research limitations/implicationsThis is a conceptual paper that, though guided by prior empirical and theoretical work, would benefit from application, validation and critique. This paper is meant as a starting point for discussions of institutions for the digital age.Practical implicationsAs much as this paper is meant to prompt further research, it also provides guidance and inspiration for professionals to infuse their work with aspects of sanctuary and be attentive to the tensions inherent in sanctuary.Originality/valueThis paper builds on discourse at the intersection of information studies and contemplative studies, also connecting this with recent work on information institutions.
Hiding in plain sight: systems thinking and school organization
Authors: Kruse Sharon D. 
Published: July 2020

PurposeThe article asserts that systems thinking and its concurrent organizational processes are central organizing structures in schools, yet “hide in plain sight” and are therefore underexplored and underutilized in leadership theorizing.Design/methodology/approachBy exploring the theoretical literature concerning school organization and leadership, tensions and contradictions within the literature are surfaced. The article examines and critiques distributed leadership theory and provides new directions for thinking about leadership practice based on school organization literature.FindingsRecent work (Kruse and Johnson, 2017; Murphy, 2015, 2016) suggests that schools are far too complex to be led and managed by a single dedicated leader, yet the practice of leadership remains largely reified within the literature (Bryket al., 2015), Insofar as leadership theory relies on narratives derived from and about work of “the” leader, it ignores the larger system. A contrasting literature is that of distributed leadership (Gronn, 2000; Spillane, 2006). Yet, even within that literature, the focus remains on interpersonal interactions and conjoint actions concerning school operation. While not dismissing the importance of leadership as a theoretical and practical construct, thinking about leadership as less a property of individuals and more a variable within effective organizational practice holds promise for the study of educational leadership.Originality/valueThis article extends the existing literature by suggesting how systems processes and structures serve school leaders in addressing the leadership demands of fostering continuous (rather than episodic) change, processing information and creating contextual local knowledge with the potential to enhance school outcomes.
Vertical living satisfaction of homeowners in a medium-cost residential building in Klang Valley, Malaysia
Authors: Musa Zairul Nisham , Wan Abd Aziz Wan Nor Azriyati , Zyed Zafirah Al Sadat , Hanif Noor Rosly , Mohd Aini Ainoriza , Tedong Peter Aning , Sarip Abdul Ghani 
Published: July 2020

Purpose
In Malaysia, a vertical residential building (VRB) is still facing challenges associated with property management. The lack of experience in property management resulted in the management, acting unprofessionally that cause a lot of problems to the homeowners and their properties. The findings demonstrated that maintenance of the facilities and common areas in a VRB is essential to ensure its optimal performance over its life cycle. This has to be carried out efficiently and professionally by the qualified property manager. Unfortunately, not every property manager can perform all the tasks efficiently and professionally. Thus, this leads to an increasing number of complaints by unsatisfied homeowners’ particularly on the maintenance and management of the buildings and facilities. To satisfy the homeowners, the issue of transparency is one of the area concerns that need to be emphasised in the property management system practiced in Malaysia. This case study area of Klang Valley poses as one of the urban areas that has the highest number of vertical buildings, especially the medium cost of VRB. The purpose of this study is to explore the satisfaction level of homeowners towards the management system, maintenance services and facilities provided by the management of the medium cost VRB in the Klang Valley.

Design/methodology/approach
The study adopted a quantitative approach. The survey method was used as an appropriate method for inquiry of the data. Face to face survey was conducted with respondents at a medium-cost residential building in Klang Valley, Malaysia.

Findings
The findings demonstrated that homeowners living in medium-cost VRB in Klang Valley are satisfied and faced issues with the management system, maintenance service and services provided by the management of the medium-cost VRB. The only issue confronted by the homeowners with the medium-cost VRB is the commitment of the management towards their involvement in organising the activities, problem-solving and taking action on residents’ reports or complaints.

Practical implications
The findings suggest that appointing qualified property managers who understand property management has increased the performance of the management team. Most importantly, qualified property managers are equipped with knowledge in managing people, especially to create awareness on a sense of responsibility and belonging.

Originality/value
This study has bridged the research gap on property management of the medium-cost of VRB in Malaysia. This will add value to the management of the medium cost of VRB.
Do intellectual capitals matter to firm value enhancement? Evidences from Taiwan
Authors: Ni Yensen , Cheng Yi-Rung , Huang Paoyu 
Published: July 2020

PurposeThe purpose of this study is to find evidence of the impact of intellectual capital on firm value, and, in turn, enhance the existing literature which lacks consensus on it. By employing some distinctive proxies for human capital, innovation capital, customer capital and process capital, this study might provide valuable information for firms to make strategic decisions.Design/methodology/approachThis study uses Tobin's Q to represent firm value and various variables to be the proxies for intellectual capitals. By utilizing firm-year observations, this study applies panel data models first, and then Petersen regression models for further investigation to enhance the robustness of the empirical results.FindingsFirm value is affected positively by the average net profit per employee as well as goodwill and intangible assets. This is because firms having employees with abundant knowledge will possess advantage for innovation, and the excellent reputation, a part of goodwill for oriental firms, would encourage people to consume and invest more.Research limitations/implicationsThe constraint of data resource is the main limitation. With the limited scales and as an emerging market of Taiwan Stock Exchange, it is not confirmed whether the results are appropriate for the developed markets. Nevertheless, firms should make efforts on developing intellectual capital and corporate governance for operating businesses with competitiveness and safety.Originality/valueSince capable employees enhance the innovation, innovation improves customer's satisfaction and good customer relationship increases the sales; this study illustrates that for expanding businesses, firms should make more efforts on developing intellectual capital.
Pracademics in the pandemic: pedagogies and professionalism
Authors: Hollweck Trista , Doucet Armand 
Published: July 2020

PurposeThis thinking piece examines, from the viewpoint of two Canadian pracademics in the pandemic, the role of pedagogy and professionalism in crisis teaching and learning. The purpose of the paper is to highlight some of the tensions that have emerged and offer possible considerations to disrupt the status quo and catalyze transformation in public education during the pandemic and beyond.Design/methodology/approachThis paper considers the current context of COVID-19 and education and uses the professional capital framework (Hargreaves and Fullan, 2012) to examine pandemic pedagogies and professionalism.FindingsThe COVID-19 pandemic has catapulted educational systems into emergency remote teaching and learning. This rapid shift to crisis schooling has massive implications for pedagogy and professionalism during the pandemic and beyond. Despite the significant challenges for educators, policymakers, school leaders, students and families, the pandemic is a critical opportunity to rethink the future of schooling. A key to transformational change will be for schools and school systems to focus on their professional capital and find ways to develop teachers' individual knowledge and skills, support effective collaborative networks that include parents and the larger school community and, ultimately, trust and include educators in the decision-making and communication process.Originality/valueThis thinking piece offers the perspective of two Canadian pracademics who do not wish for a return to “normal” public education, which has never serve all children well or equitably. Instead, they believe the pandemic is an opportunity to disrupt the status quo and build the education system back better. Using the professional capital framework, they argue that it will be educators' professionalism and pandemic pedagogies that will be required to catalyze meaningful transformational change.