bluuebunny/crossref_metadata_2025_split huggingface dataset:
A signaling theory approach to relationship recovery
Authors: Kharouf Husni , Lund Donald J. , Krallman Alexandra , Pullig Chris 
Published: June 2020

PurposeDrawing on signaling theory, the purpose of this study is to investigate the effects of the strength and framing of firm signals sent to repair relationships following relationship violations.Design/methodology/approachThree 2 × 2 scenario-based experiments (totaln= 527) manipulate signal strength × violation type (Study 1); signal frame × violation type (Study 2); and signal strength × brand familiarity (Study 3) to examine their dynamic impacts on relationship recovery efforts.FindingsStronger signals are more effective at relationship repair and are especially important following integrity (vs competence) violations. Signals framed as customer gains (vs firm costs) lead to more favorable relationship outcomes. Finally, brands that are less (vs more) familiar see greater benefits from strong signals.Research limitations/implicationsThe three experiments were scenario-based, which may not replicate real-life behavior or capture participants’ actual emotions following a violation, thus future research should extend into real-world recovery efforts.Practical implicationsManagers should send strong signals (communicating the level of resources invested in the recovery efforts) framed as benefits to the customer, rather than costs to the firm. Strong signals are especially important when brand familiarity is low or an integrity violation has occurred.Originality/valueThis is the first research to directly apply signaling theory to the relationship recovery process and contributes to theory by examining the role of signal strength; framing of the signal as a customer gain vs firm cost; and the interplay of signal strength and brand familiarity on the relationship recovery effort.
Ten years later: changes in the meaning of work among Polish managers
Authors: Różański Andrzej , Ardichvili Alexandre , Byun Sang Won 
Published: June 2020

Purpose
The purpose of this study was to determine whether the indices of the meaning of work (MOW) change over time. The study sample included mid-level managers, with measurements taken twice, in 2006/2007 and in 2017/2018.

Design/methodology/approach
This survey-based study was conducted in Poland, a country that went through significant socio-economic transformations in the past decade. The MOW instrument, developed by the MOW international research group, was used to measure absolute and relative work centrality, societal norms regarding work, valued work outcomes and the importance of various work goals. The hierarchical regression analysis method was used for hypotheses testing.

Findings
The study results show that there were no statistically significant changes in either absolute or relative work centrality over the studied decade. The family remained the highest-ranked value, ahead of work and leisure held the third place. The role of religion and community has remained largely unchanged, with these domains ranked significantly lower compared to work, family and leisure. An important finding was that the preference for job stability has significantly increased in the studied decade. At the same time, there was a marked growth in preference for flexible and convenient work hours. The study concludes with implications for future research and for human resource development (HRD) practice.

Originality/value
The study makes an important contribution to the MOW and HRD literature by demonstrating that the main indices of MOW, as measured by the MOW instrument, tend to remain unchanged despite socio-economic changes in the society.
From sensation to cognition: a perception-based training intervention for the development of relational competences in young Italian apprentices
Authors: Sartori Riccardo , Costantini Arianna 
Published: June 2020

Purpose
This study aims to test the effectiveness of a training intervention based on the psychology of perception, delivered to young Italian workers and employees, with low education, hired with an apprenticeship contract and involved in a compulsory training course (duration 32 h; the training intervention reported in the paper covers the first 8 h) whose aim was to let them develop such relational competencies as communication and cooperation with others.

Design/methodology/approach
By making use of optical-geometric illusions and ambiguous figures, participants were accompanied through a training intervention with the dual purpose of undermining their naive certainties about why they see what they see and increasing their awareness of how the perceptual processes work. At the beginning of the intervention, at the end of the 32 h (that is, after about a month) and after about one year from the end of the course, participants were administered a questionnaire to monitor the results of the training course by measuring their “perception awareness”.

Findings
“Perception awareness” increased from the beginning to the end of the course and still scored higher after one year. “Perception awareness” was positively related to communication and cooperation.

Originality/value
Although the literature is full of training courses delivered to improve communication and cooperation with others, little research has been carried out on perception-based training interventions delivered to young adults with low education hired with an apprenticeship contract for which this kind of training is compulsory.
Effects of family-supportive supervisor behaviors and organizational climate on employees
Authors: Han Soo Jeoung , McLean Gary N. 
Published: June 2020

Purpose
The purpose of this study is to investigate the effects of family-supportive supervisor behaviors and organizational climate on employees’ work–family conflict, job satisfaction and turnover intentions.

Design/methodology/approach
To examine the causal relationship, the longitudinal panel data of the work, family and health study were used, using the data of 664 respondents who participated in surveys from all four time-points at two Fortune 500 information technology (IT) companies.

Findings
The results of the data analysis suggested that family-supportive supervisor behaviors have a minimal, but statistically significant, impact on work-to-family conflict and organizational work-family climate. Moreover, work-to-family conflict minimally mediated the relationship between family-supportive supervisor behaviors and employees’ turnover intentions. An organizational work-family climate had a small, but statistically significant, mediating effect between family-supportive supervisor behaviors and job satisfaction/turnover intentions.

Practical implications
This study has practical implications by noting that relying on only individual managers’ roles or training managers to be family-supportive may not be enough to improve family-oriented organizational culture, work–life balance and job-related outcomes.

Originality/value
Using a longitudinal mediation model, the authors examined the effects of family-supportive supervisor behaviors and how those behaviors impact other variables over time. Despite the expectation of such an impact, the authors found minimal effects among variables. This study is valuable because it can stimulate future research to advance the theoretical and practical understanding of family-supportive supervisor behaviors to help determine why the study found that it had very little impact on both work–family conflict and a family-friendly organizational climate to increase employees’ satisfaction to continue to work.
Rethinking traditional approaches of parties' autonomy in construction contracts: decennial liability as a case study
Authors: Haloush Haitham 
Published: June 2020

Purpose
Employers, contractors, subcontractors and engineers often believe that they have a “common language”, which consists of drawings and specifications, notwithstanding that drawings and specifications must be interpreted and understood in their legal context. Accordingly, due to the legal-technical aspects of construction, it is essential that construction contracts should strike the right balance between the interests of all stakeholders. The purpose of this paper is to examine this issue in depth.

Design/methodology/approach
To examine this issue in depth, this paper is divided into four sections. First, general background on Jordanian construction law. Second, the conformity between the Jordanian law and international federation of consulting engineers (FIDIC) rules. Third, crystallisation of parties autonomy in construction contracts. Fourth, per defects liability in construction contracts as a case study.

Findings
Construction disputes are not only a legal issue. It is also a technical challenge to which an interdisciplinary body of legal scholars, contractors, engineers and construction experts should respond by setting flexible standards as practices could change faster than rules. Judges in particular are bound to understand the peculiar technical-legal nature of construction disputes. This should be a good starting point for developing case law in the field of construction which is rather limited. In this way, construction case law can be established gradually and cumulatively on a case by case basis.

Originality/value
As far as the author is aware, the issue of construction contracts in Jordan has not been researched comprehensively before from technical and legal standpoints. This paper represents a first attempt to examine the issues arising in this difficult and important subject.
Successful business models for service centres: an empirical analysis
Authors: Gaiardelli Paolo , Songini Lucrezia 
Published: June 2020

PurposeThe purpose of this paper is to analyse the fit between the strategy of service centres and their business model (BM) and to identify the BM components' characteristics and links that allow it to stand out in terms of service delivery and business performance.Design/methodology/approachThis study applies an inductive qualitative multiple case study approach through the empirical analysis of top-performing Italian service centres operating in the Medium–Heavy Commercial Vehicle sector.FindingsResearch findings underline that the BM components of top performers are consistent amongst each other and with the adopted strategy and make a positive impact on the firm's performance. In particular, top performers are characterised by a solid financial structure based on equity, formalised and flexible organisational structures and processes, clarity in strategic direction and long-term orientation, grounded capabilities, competences and skills, trustful relationships with main service partners and a comprehensive set of managerial mechanisms.Research limitations/implicationsThis paper presents some limitations, typical of qualitative research based on case studies. Future works may include other dimensions of performance for identifying top performers, and extend the empirical analysis to different sectors and national contexts.Originality/valueThis paper supports the relevance of contingency theory – particularly the strategy-structure-performance paradigm – in the analysis of the role of a BM in successful servitization strategies of service centres. It highlights that the BMs of the top-performing companies are characterised by some common elements. From a practical perspective, the authors provide insights that can be useful for designing successful service-based BMs for service networks.
Maintaining rich dialogic interactions in the transition to synchronous online learning
Authors: Jung Hyunyi , Brady Corey 
Published: June 2020

Purpose
The authors present the first author’s recent experience as a design case, capturing approach and principles to transitioning a course from in-person to remote modality while maintaining its collaborative, synchronous and dialogic nature.

Design/methodology/approach
A mathematical content course for preservice teachers at a mid-Western university was used as a site for this case study. Data include video recordings of synchronous online sessions, students’ written work and their reflections. Using a design case approach, the authors identified new social norms, which were interactively established from the mutual constitution of expectations and commitments between the instructor and students and which gradually became important aspects of the culture of online, whole-class discussions.

Findings
Dialogic discussions revealed a variety of student-generated methods to solve problems that enabled student-led interactions to become the center of each session. Opportunities for students to reflect on their own ideas and reasoning about mathematics often occurred in the synchronous settings in which they were allowed to express provisional ideas and clarify their thinking to others. Making connections between relevant educational theories and pragmatic instructional decisions of course instructors and designers in the crisis, this study aims to identify principles of instructional design and implementation that became salient in this case, backing them up with evidence from student voices.

Originality/value
The authors discuss how these principles of instructional design and implementation could make synchronous online instruction manageable for more instructors in future where entire semesters may occur through a virtual medium.
The effect of temporal landmarks on positive illusions and consumer preference for new products with functional risks
Authors: Shang Ziqi , Pang Jun , Liu Xiaomei 
Published: June 2020

PurposeThe purpose of this research is to examine the effect of temporal landmarks on positive illusions and the downstream implications of this effect on consumer preference for new products with functional risks.Design/methodology/approachStudy 1 adopted a single factor (temporal landmarks: beginning vs ending) between-subjects design. Study 2 adopted a 2 (temporal landmarks: beginning vs. ending) × 2 (salience of the temporal landmark: salient vs not salient) between-subjects design. Study 3 used a single factor (temporal landmarks: beginning vs ending) between-subjects design.FindingsThrough three studies, we show that the ending temporal landmarks reduce positive illusions (Studies 1 and 2). The underlying process is enhanced perceptions of psychological resource depletion (Study 3). The authors further show that decreased positive illusions lead consumers to less prefer new products with functional risks (Study 3).Originality/valueExisting studies on temporal landmarks have exclusively focused on the beginning landmarks and account for its effects from a motive perspective. In contrast, the authors take a look at the ending landmarks and identify perceptions of psychological resource depletion as the underlying process, which suggests a new angel understand how temporal landmarks influence individuals' cognitions and behavior.
Social facilitation or social loafing – threshold effect of group size on customer's complaint intention
Authors: Xu Xing'an , Wang Lilei , Wang Luqi 
Published: June 2020

PurposeThe purpose of this paper is to examine the threshold effect of group size on customer's complaining intention under group service failures.Design/methodology/approachBased on two main laboratory experiments, through two 10×2 scenario simulation experiments, the authors examine the role of group size in customer's complaining intention.FindingsResults show that: (1) the relationship between group size and customer's complaining intention follows an inverted “U” type trend; (2) evaluation apprehension mediates the relationship between group size and customer's complaining intention; (3) relational distance can change threshold values and (4) relational distance moderates the relationship between group size and customer's complaining intention.Practical implicationsManagers should judge the threshold of group size through experience so as to have a preliminary understanding of customer evaluation concerns and complaint intention. In the face of service failure groups smaller than the threshold range, managers should divided the group into several small groups. For service failure groups larger than the threshold range, the opinion leaders in the group should be given more attention, so as to control the whole group.Social implicationsThis paper is helpful to deeply understand the key role of group size in the process of customer complaints, and also provides decision-making basis for service enterprises to deal with group customer complaints.Originality/valueThere has been little research about the threshold effect of group size on customer's complaining intention. The previous studies on customer's complaining intention focus on its influences on group size, and draw a single common conclusion that the customer's intention to complain will increase with the growing number of groups increases. However, few studies are explored on the threshold of group size. Therefore, this paper will focus on the threshold effect of group size on customer's complaining intention to fill the gap.
Intertwined paths of globalization and international investment law
Authors: Ferreira Agata 
Published: June 2020

Purpose
International investment law has become a powerful tool of global economic governance. With its global network of international investment treaties and effective arbitration mechanism, it has made an extraordinary leap from a relatively niche and underrated area of international law to one of the most prominent legal regimes. This paper aims to illustrate how the evolutionary trajectories of globalization and international investment law have been intertwined.

Design/methodology/approach
This paper follows the historical unfolding of international investment law against the background of the globalization phenomenon, tracing the history of globalization processes since the expansion of European interests and export of capital and the onset of the international investment legal framework.

Findings
The evolution of globalization and international investment law has always been intertwined and co-dependent, experiencing similar phases of acceleration, transformation, adjustment and progress. This paper finds that the current era of globalization is characterized by an increasing complexity and diversity of transnational interests and global connections; this is also true for international investment law, which is undergoing changes aimed at including wider contexts and interests in international investment relations.

Originality/value
The analysis contributes to a more holistic understanding of the interdependence of these two phenomena, helping to explain how international investment law has become such a powerful, globally recognized and applied legal regime.
The spirit of sauna: legitimating the Finnish place brand
Authors: Tillotson Jack S. , Tassiello Vito , Rome Alexandra S. , Helaniemi Katariina 
Published: June 2020

Purpose
The purpose of this paper is to investigate inhabitants of Finland and their continuing efforts to narrate a national identity within the constraints imposed by discursive meanings of Finnish culture through the experience of sauna.

Design/methodology/approach
Data collection comprised semi-structured interviews with Finnish local residents and entrepreneurs; these were supplemented with secondary data including books, articles, advertisements and documents referencing sauna in the context of Finland.

Findings
The analysis and interpretation by the authors show that the symbolic resource of sauna constitutes the legitimation of Finnish nation branding discourses at three levels: regulative, normative and cultural-cognitive; we label these sauna governance, communal identity creation and mythmaking, respectively.

Originality/value
The research contribution reveals that nation branding discourses are also forms of legitimation work. Finnish nation branding discourses are interwoven with sauna as the symbolic resource of “Finnishness” and become conduits for the expression of discursive meanings. This demonstrates that institutional legitimacy is an intrinsic aspect of the ways place branding discourses can be used as a mode of governance (i.e. a policy instrument).
Surviving the stigma: lessons learnt for the prevention of COVID-19 stigma and its mental health impact
Authors: Singh Shweta , Bhutani Saniya , Fatima Huma 
Published: June 2020

Purpose
The spread of novel Coronavirus 2019 (COVID-19) has affected more than four million lives worldwide. Unfortunately, incidents of stigmatisation associated with COVID-19 are being reported worldwide. Studies conducted during and after public health emergencies because of communicable diseases have highlighted the development of stigmatisation and associated mental health consequences. This study aims to explore the past pandemics and current incidents of stigmatisation to understand COVID-19 stigma, its mental health impact and how they can be prevented by using primary and secondary prevention methods.

Design/methodology/approach
Researches were shortlisted using keywords such as “infectious diseases and mental health”, “COVID 19 stigma and mental health”, “Contagious disease stigma” and “mental health of survivors”.

Findings
Studies conducted during and after public health emergencies because of communicable diseases have highlighted the development of stigmatisation and associated mental health consequences. The emphasis is on universal prevention of stigmatization. Early psychological intervention may reduce the long-term psychological effects of the illness and reduction of stigma may contribute to treatment.

Originality/value
This paper predicts the chances of stigmatisation that COVID-19 survivors may face and possible strategies to prevent it.
Limited biomass recovery from gold mining in Amazonian forests
Authors: Kalamandeen Michelle , Gloor Emanuel , Johnson Isaac , Agard Shenelle , Katow Martin , Vanbrooke Ashmore , Ashley David , Batterman Sarah A. , Ziv Guy , Holder‐Collins Kaslyn , Phillips Oliver L. , Brondizio Eduardo S. , Vieira Ima , Galbraith David 
Published: June 2020

Abstract

Gold mining has rapidly increased across the Amazon Basin in recent years, especially in the Guiana shield, where it is responsible for >90% of total deforestation. However, the ability of forests to recover from gold mining activities remains largely unquantified.

Forest inventory plots were installed on recently abandoned mines in two major mining regions in Guyana, and re‐censused 18 months later, to provide the first ground‐based quantification of gold mining impacts on Amazon forest biomass recovery.

We found that woody biomass recovery rates on abandoned mining pits and tailing ponds are among the lowest ever recorded for tropical forests, with close to no woody biomass recovery after 3–4 years.

On the overburden sites (i.e. areas not mined but where excavated soil is deposited), however, above‐ground biomass recovery rates (0.4–5.4 Mg ha−1 year−1) were within the range of those recorded in other secondary forests across the Neotropics following abandonment of pastures and agricultural lands.

Our results suggest that forest recovery is more strongly limited by severe mining‐induced depletion of soil nutrients, especially nitrogen, than by mercury contamination, due to slowing of growth in nutrient‐stripped soils.

We estimate that the slow recovery rates in mining pits and ponds currently reduce carbon sequestration across Amazonian secondary forests by ~21,000 t C/year, compared to the carbon that would have accumulated following more traditional land uses such as agriculture or pasture.

Synthesis and applications. To achieve large‐scale restoration targets, Guyana and other Amazonian countries will be challenged to remediate previously mined lands. The recovery process is highly dependent on nitrogen availability rather than mercury contamination, affecting woody biomass regrowth. The significant recovery in overburden zones indicates that one potential active remediation strategy to promote biomass recovery may be to backfill mining pits and ponds with excavated soil.