bluuebunny/crossref_metadata_2025_split huggingface dataset:
Informal street vending: a comparative literature review
Authors: Recchi Sara 
Published: September 2020

PurposeInformal street vending is traditionally widespread and studied concerning developing countries. Nevertheless, recently, interest in the study of this practice has also increased regarding specific developed countries. The aim of the article is to contribute to overcoming the tendency to investigate this informal economy sector with different analytical lenses between the global South and global North and to highlight the usefulness of analyzing the phenomenon from a comparative perspective.Design/methodology/approachTherefore, the article represents a comparative review of the existing literature on informal street vending considering both the global South and global North.FindingsThe analysis revealed similarities and differences in the characteristics the phenomenon assumes in the two areas of the world while at the same time, showing how there are aspects mainly explored in the literature of southern countries and little explored in the literature of northern countries and vice-versa.Research limitations/implicationsThis analytical attempt allows us to highlight any gaps present in the literature, which may represent the basis for future comparative research on the topic. Comparative research will improve both theoretical and empirical knowledge of the phenomenon.Originality/valueOn the one hand, the article represents an innovative literature review attempt, as it explicitly compares the street vending between developing and developed countries. On the other hand, it represents the first academic contribution to review street vending in the global North.
Security-as-a-service: a literature review
Authors: Wang Wenyuan , Yongchareon Sira 
Published: September 2020

PurposeThis study aims to identify the level of security from existing work, analyze categories of security as a service (SECaaS) and classify them into a meaningful set of groups. Further, the report will advise commercial applications and advice of SECaaS as an extended context to help firms make decisions.Design/methodology/approachThis paper compares the SECaaS categories in Cloud Security Alliance (CSA) with the security clauses in ISO/IEC 27002:2013 to give a comprehensive analysis of those SECaaS categories. Reviewed from a number of related literature, this paper analyzes and categorizes SECaaS into three major groups including protective, detective and reactive based on security control perspectives. This study has discussed the three groups and their interplay to identify the key characteristics and problems that they aim to address.FindingsThis paper also adds new evidence to support a better understanding of the current and future challenges and directions for SECaaS. Also, the study reveals both the positive and negative aspects of SECaaS along with business cases. It advises on various sizes and domains of organizations to consider SECaaS as one of their potential security approaches.Originality/valueSECaaS has been demonstrated to be one of the increasingly popular ways to address security problems in Cloud computing. As a new concept, SECaaS could be treated as integrated security means and delivered as a service module in the Cloud. However, it is still in infancy and not very widely investigated. Recent studies suggest that SECaaS is an efficient solution for Cloud and real industries. However, shortcomings of SECaaS have not been well-studied and documented. Moreover, reviewing the existing research, researchers did not classify the SECaaS-related categories.
A dual-factor theory of WTs adoption in aged care service operations – a cross-country analysis
Authors: Khaksar Seyed Mohammad Sadegh , Jahanshahi Asghar Afshar , Slade Bret , Asian Sobhan 
Published: September 2020

PurposeThis study focuses on the adoption of wearable technologies in a context where care-providing organizations can offer, in collaboration with caregivers, better care. Drawing on dual-factor theory and from the caregiver perspective, this study identifies and examines factors of technology adoption in four developing countries.Design/methodology/approachThis study was undertaken using a quantitative approach. A survey was distributed among 1,013 caregivers in four developing countries in Asia including Iran, Azerbaijan, Turkmenistan and Iraq and collected quantitative data for model validation and hypotheses analysis. Building on the technology adoption literature, we identified six constructs that impact the behavioral intention of caregivers to use wearable technologies in aged care-providing organizations.FindingsOur dual-factor model was successfully validated, and all hypotheses were supported. However, different results were found in the selected countries within the cross-country analysis.Originality/valueThis study has significant implications for the study of emerging technologies in aged care service operations. It provides a theoretical framework that may be adapted for future research, enabling practitioners in aged care to better understand the crucial role of technology adoption in service operations. Less attention was paid to the adoption of wearable technologies in aged care, particularly in developing countries, where healthcare services in aged care impose heavy costs on care providers.
New product performance implications of ambidexterity in strategic marketing foci: a case of emerging market firms
Authors: Khan Huda , Freeman Susan , Lee Richard 
Published: September 2020

PurposeAmbidexterity’s effects on exploration and exploitation have been widely studied in the innovation literature. However, to date, no studies have determined how combining or balancing the two strategic marketing foci may improve new product performance outcomes. This is an important issue in emerging markets, which have considerable potential to introduce new products, given the rising affordability and intense competition between Western and local firms. These challenges compel managers to offer new products and solutions in these markets. However, firms may adopt different strategic marketing foci for new product development. Using Pakistan as an emerging-market context, this paper aims to provide novel insights into how managers can choose the right balance of a customer-driving versus customer-driven strategy to optimise new-product performance.Design/methodology/approachA multi-industry approach surveyed senior strategy managers (N = 106) of Pakistani businesses.FindingsUsing polynomial regression and surface test analyses, the findings showed that balancing the two strategies influenced new-product performance more than either strategy alone. Surprisingly, the imbalance of greater customer-driving over customer-driven strategy or vice versa did not improve new-product performance. Moreover, new-product performance was greater when the level of balance was higher compared to when it was lower.Originality/valueGrounded in behavioural and strategic adaptation theory, this study extends ambidexterity’s theoretical foundations in marketing by empirically determining the optimal balance of an orientation and performance implication model. The findings can assist emerging market managers in choosing the right balance and combination of the two strategies for better performance of new products.
Managing environmental turbulence through innovation speed and operational flexibility in B2B service organizations
Authors: Ojha Divesh , Struckell Elisabeth , Acharya Chandan , Patel Pankaj C. 
Published: September 2020

PurposeThe research first and uniquely explores the antecedent relationship among three highly studied environmental forces – competitive intensity (CI), market turbulence (MT) and technological turbulence (TT) – in a service context. Next, given the importance of services to the USA and global gross domestic product (GDP) and the unique characteristics of services versus product firms, the research examines the impact of environmental forces on innovation speed capability, a less studied but critical enabler of service innovation. Finally, this study aims to suggest the importance of the sequential relationship between two dynamic capabilities – innovation speed and operational flexibility – to realize advantage.Design/methodology/approachThis study surveyed 264 US service firms in a business to business context and tested this research model using structural equation modeling.FindingsThe results yielded three major conclusions: in a service context when examining the relationship among the three environmental forces, CI appears to have the driving influence on MT and TT, MT, however, was the only environmental force that this study found to bare positive and significant direct influence on innovation speed. Looking at the zero-order effect of MT and TT on innovation speed this study found each to be positive and significant suggesting a negative suppression effect and innovation speed’s influence on performance relative to competitors is fully mediated by operational flexibility.Originality/valueThe paper contributes to context, as service firms represent the majority of the USA and global GDP. This study extends the literature on the highly studied environmental forces (MT, TT and CI) by examining how they influence each other in an antecedent role and in service context. This study extends service literature by going beyond the influence of environmental forces on innovation to examine the dynamic capability of innovation speed, suggested as uniquely important to service context and distinct from the more highly studied innovation construct. The study also extends prior research in the manufacturing (product) context that suggests the importance of sequential congruence between two critical dynamic capabilities – innovation speed and operational flexibility – necessary to deliver competitive advantage.
Resiliency and mental health of school teachers in Okinawa
Authors: Ratanasiripong Paul , China Takashi , Ratanasiripong Nop T , Toyama Shiho 
Published: September 2020

PurposeThe purpose of this paper is to describe the mental health issues among teachers globally and to investigate the significant factors that specifically impact the mental health of school teachers in Okinawa, Japan.Design/methodology/approachThis cross-sectional study examined depression, anxiety, stress, self-esteem and resiliency among 174 teachers from seven schools in Okinawa, Japan. The study questionnaire consisted of four parts, including demographic data, Depression, Anxiety, and Stress scale (DASS-42), Rosenberg Self-Esteem Scale (RSE), and Connor-Davidson Resiliency Scale (CD-RISC). Multiple regression analyses were performed to identify predictors of mental health variables.FindingsOf the 174 teachers, 111 were females (64%) and 60 were males (35%). Average age of participants was 41.65 (SD = 10.07). Average number of years being a teacher was 15.50 (SD = 9.88). There was a significant gender difference in the level of self-esteem. Significant differences in anxiety were found among varying grade levels taught. Regression analyses indicated that resiliency and self-esteem significantly predicted depression, anxiety and stress among school teachers in Okinawa.Originality/valueThis is the first study among school teachers in Okinawa that examined the impact of resiliency and self-esteem on their mental health. To reduce psychological distress common within the teaching profession, social and environmental support should be provided within the school to better foster the successful promotion of teacher resiliency and self-esteem.
Decentralization, resource splitting and budgetary process: an empirical study
Authors: Alam A B M Mahbub , Alam Manzurul 
Published: September 2020

PurposeThis study examines how resource dependency affects municipal budgetary process; specifically, it investigates how politically aligned resource sharing between different levels of government along with clientelism interferes with the budgetary process of municipal organizations in developing countries.Design/methodology/approachThe paper adopts a qualitative approach to study two municipal organizations in Bangladesh. The qualitative data are collected from semi-structured interviews with key organizational members. Besides, the study also relies on various publicly available documents and the Local Government Acts to complement the interview data.FindingsThe findings of the study divulge dependence on partisan aligned nonprogrammable government funds poses significant problems for municipal organizations in carrying out their budgetary process. Clientelism and informal negotiations of incumbent political leaders are found to play a vital role in such resource sharing decisions. The consequent uncertainties in getting funds have the potentials of interrupting the budgetary process at the organizational level. In some cases, budgets do not appear to be useful as a management tool for guiding organizational activities.Research limitations/implicationsLike other qualitative studies, the results of these case studies are not generalizable because their interpretations are highly dependent on the context of the research sites.Practical implicationsDespite the limitation of a case study research, the results of this study are useful to deepen our understanding of how uncertainty in resource sharing creates clientele behavior and interferes with the organizational budget. Such an understanding helps practitioners and policymakers devise a sound resource sharing mechanism for effective delivery of municipal services on a sustainable basis.Originality/valueThis study provides insight into how precarious central government transfers and clientelism interfere with local governments' budgetary process.
Effect of interactive marketing channels on service customer acquisition
Authors: Majid Kashef A. 
Published: September 2020

PurposeThe cost of customer acquisition is one of the largest expenses that service firms incur due to loss-generating quotes/proposals. This paper aims to connect interactive marketing communications channels with increased customer acquisition and non-interactive marketing communications channels with decreased customer acquisition by service firms.Design/methodology/approachTwo field studies using hazard models were used to assess the probability of acquiring a new customer after the prospect first contacts the firm. Multiple discrete hazard models were used to compare channels against each other.FindingsThree interactive marketing communications channels (word-of-mouth, online review forum, search engine optimization) increased the rate of acquiring a customer over time. I also compared non-interactive channels (billboard/signage, direct mail), but the analysis did not reveal any significant impact on acquisition rate by the non-interactive marketing communications channels.Originality/valueThe present study illustrates why the cost of acquisition is so high in the service sector and takes the unique step of linking interactive marketing communications channels with higher customer acquisition rates over time in a services context. Specifically, interactive marketing channels enable customers to find firms that offer the attributes that they seek, thereby increasing acquisition probabilities and decreasing acquisition costs.
Creating highly reliable health care organisations through reverse exchanges
Authors: Kumar Manisha , Rich Nicholas , Kumar Maneesh , Liu Ying 
Published: September 2020

Purpose
This paper aims to explore patient to care provider reverse exchanges to improve the care processes and service supply chain using an online feedback platform. This paper demonstrates how a better understanding of timely and unsolicited feedback (“voice of the patient as a customer”) stimulates local interventions to improve service delivery and enact the essential characteristics of highly reliable organisations (HRO).

Design/methodology/approach
A realist approach involving an exploratory hospital case study using user feedback from an IT patient feedback platform. The methodology included interviews, secondary data and access to thousands of patient feedback narratives.

Findings
The findings show that a systems approach to the supply chain, using real-time feedback to enact process improvement is beneficial and a fruitful source of innovation for professional services staff. The setting of the improvement focusses on a true “voice of the customer” rather than attempting to improve arbitrarily internal process efficiency has major benefits for staff and their engagement with the right interventions to support higher performance.

Practical implications
The findings show major positive benefits for the adaptation and constant reflection of staff on the service provided to patients. The approach provides a means of reflecting as to whether the current supply chain and service provision are fit for purpose, as well as reliable, efficient and of value to the consumer.

Originality/value
This study is one of a few that adopt the consumer orientation needed to fully exploit the concepts of patient-centric improvement by including dynamic feedback in the supply chain and systems approach to care.
Improving automated crisis detection via an improved understanding of crisis language: Linguistic categories in social media crises
Authors: Borden Jonathan , Zhang Xiaochen Angela , Hwang Jooyun 
Published: September 2020

AbstractBy applying the Linguistic Category Model (LCM) in crisis communication, this study explores the potential of verb tracking on social media to examine how linguistic categories can elucidate the intentional and/or unintentional communication of crisis attribution frames. Through a content analysis, linguistic categories used in both media posts reporting three clusters of crisis and public comments on Facebook were examined. Results indicated that linguistic abstraction in both media post and public comments describing the crisis varied based on crisis cluster, suggesting that the level of linguistic abstraction reflected perceived attribution of responsibility through stability, locus and controllability. Language used to describe preventable crisis tend to be more abstract than those used to describe accidental and victim crisis. Findings of this study empirically tested the integration of LCM in crisis communication and implied potential application of LCM in building automated environmental scanning and crisis prediction systems.
Participatory Bayesian modelling for sustainable and efficient river restoration projects: Feedback from the case study of the Gave de Pau River, Hautes‐Pyrénées, France
Authors: Yassine Rabab , Pérès François , Frysou Olivier , Roux Hélène , Cassan Ludovic 
Published: September 2020

AbstractThrough the diversity of criteria and stakes, the uncertain nature of the entailed phenomena and the multi‐scale aspects to be taken into account, a river restoration project can be considered as a complex problem. Integrative approaches and modelling tools are thus needed to help river managers make predictions on the evolution of hydromorphological, socio‐economic, safety and ecological issues. Such approach can provide valuable information for handling long‐term management plans that consider the interaction and the balance of stakeholders interests and river system functioning. In this paper, we present a probabilistic participatory modelling (PM) method that assesses the effects of given restoration actions, knowing the hydromorphological modifications that they may induce on the safety, ecological and socio‐economic aspects with the help of local stakeholders through several workshops. To support this strategy, we used Bayesian networks (BNs) as modelling tools as their causal graphs can combine multidimensional knowledge and data from diverse natures. We introduce the causal graphs elaborated with the help of the stakeholders and convert it into BNs that can assist restoration decisions by considering the available decision and utility functions to provide guidance to decision‐makers. This was applied to the “Lac des Gaves” reach in the Hautes‐Pyrénées, France, a reach that has gone through severe sediment extractions for over 50 years. Each network represents possible restoration decisions linked to one of the observed issues. The paper demonstrates how BNs used as a decision support system (DSS) can help to assess the influence of given management strategies on the river system with the consideration of stakeholders’ knowledge and integration in all the modelling process.
Bruise dating using deep learning
Authors: Tirado Jhonatan , Mauricio David 
Published: September 2020

AbstractThe bruise dating can have important medicolegal implications in family violence and violence against women cases. However, studies show that the medical specialist has 50% accuracy in classifying a bruise by age, mainly due to the variability of the images and the color of the bruise. This research proposes a model, based on deep convolutional neural networks, for bruise dating using only images, by age ranges, ranging from 0–2 days to 17–30 days, and images of healthy skin. A 2140 experimental bruise photograph dataset was constructed, for which a data capture protocol and a preprocessing procedure are proposed. Similarly, 20 classification models were trained with the Inception V3, Resnet50, MobileNet, and MnasNet architectures, where combinations of learning transfer, cross‐validation, and data augmentation were used. Numerical experiments show that classification models based on MnasNet have better results, reaching 97.00% precision and sensitivity, and 99.50% specificity, exceeding 40% precision reported in the literature. Also, it was observed that the precision of the model decreases with the age of the bruise.
Relationship between preoperative dental anxiety and short‐term inflammatory response following oral surgery
Authors: Le SH , Tonami K , Umemori S , Nguyen LT‐B , Ngo LT‐Q , Araki K , Nitta H 
Published: September 2020

AbstractBackgroundThe relationship between dental anxiety and mucosal wound healing, especially the inflammatory response, has not been well studied. This study aimed to examine the relationship between anxiety prior to dental treatment and short‐term inflammation following impacted mandibular third molar (IMTM) surgery.MethodsFifty‐nine patients who required IMTM surgery were recruited for this study. Sample demographics (gender, age) and surgical extent (Pederson classification, duration) were collected. Psychological stress towards surgery was assessed by the Dental Fear Survey (DFS). All surgeries were conducted according to an identical surgical protocol and all patients were given the same medical prescription. Correlations between short‐term inflammation (swelling and trismus after 2 days) and DFS, demographics and surgical extent were statistically analysed.ResultsThe results showed that patients with a higher DFS score demonstrated more severe swelling (β = 0.36, P = 0.016) and trismus (β = 0.37, P = 0.008) 2 days after surgery. In addition, more severe trismus occurred following more difficult surgery (β = 0.29, P = 0.016) or that with a longer duration (β = 0.21, P = 0.081). Neither gender nor age showed any significant relationship with swelling or trismus.ConclusionShort‐term inflammatory response following IMTM surgery correlated with the preoperative dental anxiety and this correlation was independent of gender and surgical extent.