bluuebunny/crossref_metadata_2025_split huggingface dataset:
Impact of information technology on supply chain integration and company performance: evidence from cross-border e-commerce companies in China
Authors: Yu Yubing , Huo Baofeng , Zhang Zuopeng (Justin) 
Published: June 2020

PurposeBased on the resource-based view and organizational capability theory, we examine the effect of information technology (IT) on company performance through supply chain integration (SCI) from the upstream and downstream perspective of the whole supply chain.Design/methodology/approachBased on data collected from 296 cross-border e-commerce (CBE) companies in China, we used structural equation modeling with LISREL to test the conceptual model.FindingsThe results show that supplier and customer IT significantly promote supplier and customer system and process integration. Supplier system and process integration enhance operational performance. Meanwhile, IT indirectly affects financial performance through operational performance. Customer system integration has positive effects on operational and financial performance, with an indirect effect on financial performance through operational performance. However, customer process integration only improves financial performance.Research limitations/implicationsWe only use cross-sectional data from Zhejiang province of China to investigate relationships of related constructs. Future studies can also use longitudinal data in combination with secondary data from other provinces, regions and countries.Practical implicationsThe results provide important managerial insights for CBE companies to sustain their competitive advantages by improving their performances through IT and SCI practices throughout the upstream and downstream data-driven supply chain.Originality/valueThis study contributes to the IT and SCI literature by exploring the effectiveness of IT in improving SCI and company performance from the upstream and downstream perspective and the perspective of IT.
A longitudinal assessment on the development of financial fraud offending
Authors: Rima Dzhansarayeva , Yerbol Alimkulov , Ali Baissalov , Liliya Bissengali , Beaver Kevin 
Published: June 2020

PurposeFraudulent behaviors have a significant influence on society, impact millions of citizens and result in billions of dollars in losses. Consequently, it is essential to understand the potential correlates and causes of financial fraud offending. To date, however, there has not been much research examining the developmental origins to financial fraud offending. The purpose of this study is to address this gap in the literature.Design/methodology/approachLongitudinal data drawn from the National Longitudinal Study of Adolescent to Adult Health were analyzed. The measures of socialization and individual differences were assessed in adolescence, and then examined to determine whether they predicted the odds of credit card and check frauds in adulthood.FindingsThe results revealed that the measures of parental socialization were unrelated to later-life financial fraud. Associating with delinquent peers was associated with financial fraud in some of the models as was low self-control and nonviolent propensities.Practical implicationsIn this study, the authors discuss the implications of the current study and offer suggestions for future research.Originality/valueTo the best of authors’ knowledge, this is one of the first studies to examine the developmental unfolding of fraud offending in a nationally representative sample.
Show me the money – managing politically exposed persons (PEPs) risk in UK financial services
Authors: Menz Mario 
Published: June 2020

Purpose
The purpose of this paper is two-fold. First, it highlights areas of disconnect between how the financial services sector in the UK approaches the management of politically exposed persons (PEPs) risk; the requirements of the UK’s laws and regulations in relation to PEPs; and the expectations of the Financial Conduct Authority (FCA) in this regard. It then proposes an alternative approach to the risk-management of PEPs.

Design/methodology/approach
Semi-structured interviews have been carried out among compliance professionals in UK financial services.

Findings
This paper provides rare insight into the anti-money laundering (AML) arrangements of UK banks, an area that has not yet been widely researched in the academic literature. It argues that the expectations of the FCA exceed both the letter and the spirit of the UK’s laws and regulation around AML by emphasising an administrative approach over a qualitative/analytical approach to risk-management. It further suggests that mixed messages disseminated by the FCA have incentivised banks to shift their focus from financial crime risk (i.e. preventing money laundering and terrorist financing, etc.) towards regulatory risk (i.e. the risk of falling foul of regulatory expectations).

Practical implications
The paper makes suggestions for a more relationship-centric approach to PEP risk-management.

Originality/value
It provides unique insight into PEP risk-management in financial services, and argues for the FCA to propagate a more relationship-centric approach to PEP risk-management.
Service outsourcing decisions – a process framework
Authors: Taponen Suvituulia , Kauppi Katri 
Published: June 2020

Purpose
The purpose of this paper is to compare service outsourcing decisions between public and private organizations and against a theoretical decision-making framework to both understand differences across the sectors and to provide an outsourcing framework more suitable specifically for outsourcing (and for the public sector).

Design/methodology/approach
Multiple case studies, i.e. a study of phenomena (here outsourcing process) at various sites is used as an approach.

Findings
Findings indicate that public sector organizations are trailing behind private sector organizations in how the decision-making process is conducted and resourced. The authors suggest regular evaluation of service functions internally as a starting point for the outsourcing service decision-making process. Additionally, the market analysis should be done prior to cost analysis and benchmarking as the availability of suppliers more qualified than the internal process defines the make or buy decision.

Research limitations/implications
The newly developed framework based on empirical evidence includes the following phases: regular evaluation of service functions, market analysis, cost analysis and benchmarking and evaluating relevant service activities. Applying the framework improves the efficient delivery of outsourced public services and brings public sector outsourcing closer to the professionalism currently present in the private sector.

Originality/value
Choosing between in-house and outsourced service delivery is a fundamental decision in both private and public sector organizations. Previous outsourcing research has mostly focused on the private sector, with limited focus on the public sector’s outsourcing processes, yet understanding of the service outsourcing process is important in ensuring organizational competitiveness and cost efficiency.
Social innovation drivers in social enterprises: systematic review
Authors: João-Roland Iraci de Souza , Granados Maria L. 
Published: June 2020

PurposeIdentify the drivers of social innovation (SI) that bring together the main management tools and approaches associated with the creation of SI in social enterprises (SEs).Design/methodology/approachA systematic review was developed in the Web of Science, Scopus and EBSCO databases, using the keywords: social innovation, social enterprise and management. After analysis of quality and application of inclusion and exclusion criteria, 54 articles were selected for full analysis.FindingsSI process was systemised into four steps: mapping and development, consolidation, scaling up and evaluation. The drivers of SI were mapped and classified into three main factors: contextual, organisational and managerial.Practical implicationsIn organisational factors, business model was emphasised, as well as partnerships, participatory culture and intrapreneurship, adequate levels of bricolage and continuous learning. The management factors included the characteristics of the entrepreneur/innovator and managerial practices, where those that facilitate teamwork and the participation of all involved are best suited. In contextual factors, the highlight was the need for support from policy makers; community participation and demand for innovations that consider local context and usability.Originality/valueThis study connects previously scattered knowledge in a generic model of SI, highlighting routines and processes used, and provides a starting point for innovators and social entrepreneurs in the complex, uncertain and often unknown process of SI. Additionally, several research gaps were identified to be addressed by future research in the context of SI management.
Dynamics of small Latin American techno-scientific worlds. A view from the triple helix
Authors: De la Vega Hernández Iván Manuel 
Published: June 2020

Purpose
This study aims to compare the techno-scientific systems of four Latin American countries: Panama and Costa Rica for Central America and Uruguay and Paraguay for South America. The overall objective is to explore their performance in terms of generation of knowledge in science and technology using the triple helix model as a framework.

Design/methodology/approach
The methodological approach applied was scientometric and bibliometric. The management of the techno-scientific governance in each country was analysed; input, process and output indicators were applied and a table of correlated factors was generated to determine the capabilities of each. The triple helix was used as a framework, as the study assessed the capabilities of the three actors in this model (academia, industry and government).

Findings
By studying this type of small Latin American techno-scientific worlds and the interrelationships between the three actors examined, it can be seen that there is a limited supply of certified knowledge and weak interactions between these helixes and this restricts the development of innovation initiatives.

Originality/value
There is little evidence of evaluations of the techno-scientific systems of peripheral countries and even less of the smaller ones. By cross-referencing governance information with indicators and generating a multi-factorial matrix, new knowledge is being generated that will contribute both to the general knowledge and to the improvement of public policy decisions in these countries.
Capacities, competences and capabilities as knowledge structures to build relational capital
Authors: Cegarra-Navarro Juan Gabriel , Martínez Caro Eva , Martínez-Martínez Aurora , Aledo-Ruiz Maria Dolores , Martínez-Conesa Eusebio 
Published: June 2020

Purpose
This paper aims to investigate the relationship between relational capital produced by universities and knowledge structures, which include both the capacities and competencies that students have learned and the capabilities they have put into practice.

Design/methodology/approach
To analyse research data and test the proposed model, partial least squares structural equation modelling (SmartPLS 3.2.9) is used on a sample of 125 students of a Spanish university.

Findings
The results of the study demonstrate that the creation of relational capital by universities will depend largely on how students’ capacity is supplemented and merged with students’ competency to develop synergies that increase the students’ capability to give an additional value to the community members.

Originality/value
This study allows an in-depth analysis of the cause and effect link between the knowledge structures and support the members of higher educational institutions to understand how to achieve relational capital in universities.
Communication that changes lives: an exploratory research on a Chinese online hypertension community
Authors: Zhao Dongxiang , Zhang Qiping , Ma Feicheng 
Published: June 2020

PurposeOnline health communities (OHCs) are attracting more and more healthy consumers, including patients, their families, caregivers and the general public. This paper aims to explore the themes and characteristics of patient-generated content (PGC) in Chinese OHCs.Design/methodology/approachBaidu Tieba for hypertension was selected as the research site. Online ethnography (netnography) approach was utilized to explore the PGC and health communication in the online hypertension community. The final database included 300 randomly sampled threads and their 3,187 reply posts and was further analyzed from three perspectives: health information needs, attitudes and psychological reactions to hypertension and social support exchange.FindingsThe members' health information needs were mainly concentrated on five aspects: causes, symptoms, measuring instrument, tests and diagnosis and treatment. Their attitudes and psychological reactions to hypertension varied with the context, for example, disease stage, health condition. Within the health communication, three types of social support – information support, emotional support and network support – were generated, transmitted and exchanged among members.Practical implicationsOHCs are able to serve as important source of health information and tool for health education. The implications and suggestions for health promotion of individuals, health information services optimization of OHCs and national health strategy plans were also discussed.Originality/valueThis is the first netnography study in information field on Chinese online hypertension community. This study provides a new perspective to explore the needs, attitudes and social support behaviors of Chinese hypertension population and also enables the Chinese experience of using OHCs to reduce health disparities to come to the world.
The fake news infodemic vs information literacy
Authors: Durodolu Oluwole Olumide , Ibenne Samuel Kelechukwu 
Published: June 2020

Purpose
With growing dependency on social media for reportage, coupled with rising media errors with potential to threatening the boundaries of knowledge and reliable information, attention is now being drawn to credibility of using social media and other media outlet. This increasing attention is because of the apparent disorderliness in the information milieu as a result of powerlessness to regulate activities on social media coupled with the dilemma of tampering with fundamental right of individual to free speech. Unlike the traditional media houses with specific address and location, identifying the whereabouts of promoters of fake news is challenging as information can be manufactured at the remote locality and the consequence will be felt in all the four compass points of the world. Tracking down individuals peddling fake news for charges of slander, defamation or libel is difficult, as a result of the intercontinental nature of the social network.

Design/methodology/approach
This study used a qualitative research design, which is guided by the interpretive paradigm because it relies comprehensively on practical methods of content analysis in which concepts are discussed to convey an in-depth understanding of the topic being investigated and bringing new knowledge.

Findings
Ensuring that the citizenry is adequately information literate is sine qua non for reducing the threats posed by fake news access and use to the barest minimum. Ibenne (2016) notes that becoming information literate is a process that leads to empowerment of the individual to take rationally elevated decisions in information use and knowledge application. The authors may therefore conclude that falling prey to fake news plays majorly on ignorance among the citizenry, and on the other hand, irrational use of information. When citizens possess functional information literacy, they are able to subject the information they receive to critical evaluation to eliminate the undesirable, which fake news squarely fall under.

Originality/value
This paper sheds light on assessing the fake news infodemic as information disorder and a threat to reliable information access and use; therefore, information acquired from this study is imaginative and valuable to better understand how information professionals react to official and personal engagement.
Examining the relationship between the accreditation of engineering programmes and institutional performance
Authors: Al Busaidi Humaid 
Published: June 2020

Purpose
The purpose of this study is to examine the relationship between engineering programme accreditation (EPA) and institutional performance (IP) using perceptual measures. Two IP dimensions have been explored to test this relationship, namely, graduate employability and student retention and attrition.

Design/methodology/approach
This quantitative research is based on the perceptions of 211 academic staff holding a range of positions within 15 higher education institutions located in the Gulf Cooperation Council countries (GCC). Linear regression was used to test the relationships in the data.

Findings
The empirical analyses proved that EPA has a statistically significant positive relationship with the IP dimensions, namely, graduate employability, student retention and attrition.

Research limitations/implications
A few limitations were encountered while conducting this study. Most of the accredited engineering programmes are located in the United Arab Emirates and Kingdom of Saudi Arabia (KSA) (nearly 73%). The online survey was the only option available for the researcher to reach some universities rather than using a face-method to collect data. Another limitation is the availability of only five accredited programmes in some countries such as Oman, where the researcher is based, meaning that the researcher had to devote extra time and effort to contact the other five countries by emails, telephone calls and travel to attain a reasonable survey sample size.

Practical implications
There are many implications of these findings for the universities, employers and economies of the GCC. All GCC countries are concerned about high unemployment rates; for example, the rate of youth unemployment reached 41% in KSA. Adopting EPA for all academic programmes will eliminate the mismatch between the skills graduate students develop while they are studying and those skills required of them when they are practising their job in industry. Although the jobs market is determined by the wider economy, accredited programmes may help graduates to obtain employment because employers are more able to recruit students who graduate from accredited programmes. Universities aim to retain students until graduation and improving student retention and lowering attrition rate brings many direct and indirect benefits to universities, including saving governments’ financial resources.

Originality/value
This study is the first to examine the relationship between EPA and IP within the six GCC region as a whole.
Accuracies of 3D printers with hard and soft materials
Authors: Kim Taehun , Kim Guk Bae , Song Hyun Kyung , Kyung Yoon Soo , Kim Choung-Soo , Kim Namkug 
Published: June 2020

Purpose
This study aims to systemically evaluate morphological printing errors between computer-aided design (CAD) and reference models fabricated using two different three-dimensional printing (3DP) technologies with hard and soft materials.

Design/methodology/approach
The reference models were designed to ensure simpler and more accurate measurements than those obtained from actual kidney simulators. Three reference models, i.e. cube, dumbbell and simplified kidney, were manufactured using photopolymer jetting (PolyJet) with soft and hard materials and multi-jet printing (MJP) with hard materials. Each reference model was repeatably measured five times using digital calipers for each length. These values were compared with those obtained using CAD.

Findings
The results demonstrate that the cube models with the hard material of MJP and hard and soft materials of PolyJet were smaller (p = 0.022, 0.015 and 0.057, respectively). The dumbbell model with the hard material of MJP was smaller (p = 0.029) and that with the soft material of PolyJet was larger (p = 0.020). However, the dumbbell with the hard material of PolyJet generated low errors (p = 0.065). Finally, the simplified kidney models with the hard material of MJP and soft materials of PolyJet were smaller (p = 0.093 and 0.021) and that with the hard material of PolyJet was opposite to the former models (p = 0.043).

Originality/value
This study, to the best of authors’ knowledge, is the first to determine the accuracy between CAD and reference models fabricated using two different 3DP technologies with multi-materials. Thus, it serves references for surgical applications as simulators and guides that require accuracy.
Antecedents of Generation Y consumers’ usage frequency of online consumer reviews
Authors: Bevan-Dye Ayesha Lian 
Published: June 2020

Purpose
The purpose of this paper is to examine the influence of perceived information and entertainment value, perceived credibility and perceived value on Generation Y consumers’ usage frequency of online consumer reviews.

Design/methodology/approach
The paper proposes and tests, with structural equation modelling analysis of moment structures, a research model using data from a large sample of Generation Y consumers.

Findings
The results confirm that Generation Y consumers perceive online reviews to be informative, entertaining, credible and valuable, and that they frequently consult such reviews. More specifically, the empirical analysis confirms that perceived information value, perceived entertainment value and perceived credibility significantly influenced the perceived value that Generation Y attach to online consumer reviews, which, in turn, was a significant predictor of their usage frequency of such reviews.

Practical implications
The results highlight the strategic importance of integrating online consumer reviews into the marketing communication mix when targeting Generation Y, together with the necessity of having filtering mechanisms to ensure that only authentic reviews are published and the need to implement tactics to ensure that such reviews are informative and entertaining and, consequently, of value.

Originality/value
This study contributes to marketers’ comprehension of strategically using online consumer reviews when targeting the Generation Y segment.