bluuebunny/crossref_metadata_2025_split huggingface dataset:
The impact of organizational social networks on salespeople’s negative headquarters stereotypes
Authors: Hayati Babak , Puri Sandeep 
Published: May 2020

PurposeExtant sales management literature shows that holding negative headquarters stereotypes (NHS) by salespeople is harmful to their sales performance. However, there is a lack of research on how managers can leverage organizational structures to minimize NHS in sales forces. This study aims to know how social network patterns influence the flow of NHS among salespeople and sales managers in a large B2B sales organization.Design/methodology/approachThe authors hypothesize and test whether patterns of social networks among salespeople and sales managers determine the stereotypical attitudes of salespeople toward corporate directors and, eventually, impact their sales performance. The authors analyzed a multi-level data set from the B2B sales forces of a large US-based media company.FindingsThe authors found that organizational social network properties including the sales manager’s team centrality, sales team’s network density and sales team’s external connectivity moderate the flow of NHS from sales managers and peer salespeople to a focal salesperson.Research limitations/implicationsFirst, the data was cross-sectional and did not allow the authors to examine the dynamics of social network patterns and their impact on NHS. Second, The authors only focused on advice-seeking social networks and did not examine other types of social networks such as friendship and trust networks. Third, the context was limited to one company in the media industry.Practical implicationsThe authors provide recommendations to sales managers on how to leverage and influence social networks to minimize the development and flow of NHS in sales forces.Originality/valueThe findings advance existing knowledge on how NHS gets shared and transferred in sales organizations. Moreover, this study provides crucial managerial insights with regard to controlling and managing NHS in sales forces.
The impacts of foreign direct investment and globalisation on economic growth in West Africa: examining the role of political governance
Authors: Shittu Waliu Olawale , Yusuf Hammed Agboola , El Moctar El Houssein Abdallah , Hassan Sallahuddin 
Published: May 2020

PurposeThis paper measures the impacts of foreign direct investment (FDI), globalisation and political governance on economic growth in West Africa. The empirical analysis also includes the interaction effect of political governance and FDI on the growth of the sub-region, over the period of 1996–2016.Design/methodology/approachThe study employs the autoregressive distributed lag technique on data obtained from the World Bank and the KOF institute.FindingsThe study findings suggest a positive relationship between globalisation and political governance on economic growth. Even though there have been inconclusive results on the FDI–growth nexus, the authors found that FDI stimulates the growth of the sub-region, while political governance enhances the positive impact of FDI on economic growth. The other factors of growth included are labour, capital and government size, whose effects on growth are, respectively, negative, negative and positive.Practical implicationsThe governments of the West African countries promote policies that attract FDI into the sub-region, so that economic performances may be enhanced. In addition, the governments of the West African sub-region should work to reap the benefits of globalisation, by promoting the competitiveness of their local economies in order to keep pace with the global markets. Finally, the political-governance infrastructures should be overhauled; the culture of accountability and transparency should be promoted, while all efforts should be made to improve stability in the political environment in order to increase investors' confidence in the West African economy.Originality/valueThis study is the first to single out the impacts of political governance, as categorised by the World Bank, through both direct and interactive measures. This is necessary in view of the assertion that political governance largely accounts for improved economic performance in an economy. The use of the Pesaran (2007) technique of unit root is also a deviation from existing studies. This is in view of the fact that it tests variable unit root in the presence of cross-sectional dependence; thus, controlling for contemporaneous correlation which was not considered in the first-generation tests.
The role of IT practices in facilitating relational and trust capital for superior innovation performance: the case of Taiwanese companies
Authors: Cabrilo Sladjana , Dahms Sven , Burgos Mutuc Eugene , Marlin Janita 
Published: May 2020

PurposeThe purpose of this study is to explore the moderating role of information technology (IT) practices in the increase of organizational capacity for generating innovation performance from its relational (internal and external) capital and trust capital.Design/methodology/approachSurvey data has been collected from 102 publicly listed enterprises in Taiwan and is analysed by using symmetric structural equation modelling–partial least squares (SEM–PLS) and asymmetric fuzzy set qualitative comparative analysis (fsQCA) techniques.FindingsThe findings derived from SEM–PLS show that internal relationships and trust embedded in firms' relationships play a significant role in the innovation performance of Taiwanese enterprises, and reveal a more closed approach to innovation. The results also confirm the important role of IT advancement in amplifying the effect of internal and external relationships and trust formation on innovation performance. One more interesting note, the integration of fsQCA demonstrates several configurations that lead to superior innovation performance.Research limitations/implicationsThe study was limited to Taiwanese companies with at least 200 employees. It might well be that the economically significant small business sector has distinct relationships with stakeholders, trust building strategies and IT practices, and that innovation performance depends on other macroeconomic effects. This study combines symmetric (SEM–PLS) and asymmetric (fsQCA) techniques to improve our understanding of the complementarities between relational and trust capital, and IT practices, and identify configurations that could yield organizational benefits for innovation outcomes.Practical implicationsThis study provides new knowledge about IT utilization in the workplace which practitioners may use to capitalize on internal and external networks and enhance innovation performance.Originality/valueExploring together intellectual capital (IC) components and IT practices, this study merges IC and knowledge management (KM) streams of literature and adds to the prominent discussion on how IC and technology-based KM together contribute to superior innovation performance. In introducing the notion of equifinality, and testing our hypothesis by applying fsQCA, we also provide new ground for methodological discussions in the field of innovation performance.
Entrepreneurial university: an exploratory model for higher education
Authors: Ruiz Sofia Maria de Araujo , Martens Cristina Dai Pra , da Costa Priscila Rezende 
Published: May 2020

PurposeThe paper aims to clarify the characteristics of the entrepreneurial university, beyond commercial entrepreneurship to other aspects of entrepreneurship, such as social or different demands for solutions to problems in society, and integrate the entrepreneurial practices between teaching, research, extension and innovation within an entrepreneurial ecosystem. The purpose of this study was to propose an entrepreneurial university model that contemplates elements and guidelines.Design/methodology/approachThe paper opted for qualitative research of exploratory methodological approach and case study with units of analysis (management, technological innovation nucleus, academic units and ecosystem) in a Brazilian public university. For data collection, we used semi-structured interviews as primary data, and as a secondary, documentary survey, using as reference the theoretical model based on the bibliographic mapping.FindingsThe analyzed university is still in the process of transforming into an entrepreneurial university, and for that, it is necessary to devise strategies in a set. In addition, to giving new meaning to the concept of the entrepreneurial university, we reorganized the characteristics into dimensions, and we suggested guidelines.Research limitations/implicationsDue to the search approach chosen, the research results may lack generalizability. Therefore, researchers are encouraged to test the proposed model further in different contexts, as non-technological, for example.Practical implicationsThis study presents the understanding that different areas of knowledge can incorporate extension activities and contribute to the transformation of traditional universities into entrepreneurs and, starting point for other empirical studies.Social implicationsAn entrepreneurial university incorporates its social role as it meets the demands of society.Originality/valueThis paper fulfills an identified need to expand the characteristics of an entrepreneurial university within an entrepreneurial ecosystem.
Exploring the role of goal setting and external accountability mechanisms in embedding strategic learning plans in small firms
Authors: Kelliher Felicity , Murphy Monica , Harrington Denis 
Published: May 2020

PurposeThis paper explores the role of goal setting and external accountability mechanisms in embedding strategic learning plans in small firms. The research question asks, how are strategic learning plans embedded in small firms?Design/methodology/approachInsights from in-depth action research carried out with three small firm owner-managers (OMs) inform the study.FindingsFindings present valuable insights into how small firms learn strategically, and the link between OM goal setting and external accountability mechanisms in pursuit of embedded learning. A framework for embedding strategic learning plans in small firms is presented.Research limitations/implicationsThis study offers a contribution to knowledge in the areas of small firm learning, strategic planning and social learning theory. While the sample size is small, data and case protocols are in place which allow for replication of the study. As the research is embedded in social learning theory, alternative theoretical frameworks may shed a different light on the research question.Practical implicationsThe study may be of interest to practitioners working in the design, development, delivery and evaluation of learning interventions for small service firms. Given the importance of the small firm sector to the global economy, the research may also be of interest to government agencies, who strive to protect the survival and growth of small firms generally and who set aside resource amounts each year to fund training programmes for small firm OMs.Originality/valueThe research contributes to the body of existing knowledge in the small firm setting concerning social learning theory and small firm learning strategies. It has identified a link between OM goal setting and external accountability mechanisms in pursuit of sustainable organisational learning in small firms and offers a framework for embedding strategic learning plans in small firms. The study answers calls for a more robust framework to advance understanding of how OMs learn and whether that learning is consequently embedded in the organisation. The proposed framework can be used as a guideline for support organisations in assisting small firms in reaching their learning potential. It can also be used by small firms in the attainment of strategy learning capability.
Why are online reviews in the sharing economy skewed toward positive ratings? Linking customer perceptions of service quality to leaving a review of an Airbnb stay
Authors: Meijerink Jeroen , Schoenmakers Emma 
Published: May 2020

Purpose
This study aims to explain why online reviews in Airbnb are skewed toward positive ratings. The authors examine customer perceptions of the service quality of an Airbnb stay as a relevant antecedent of whether customers leave an online review of that Airbnb stay. To this end, the authors test the hypothesis that the relationship between service quality and leaving an online review is linear and positive.

Design/methodology/approach
To test the hypothesis, the authors rely on primary survey data from 177 Airbnb customers combined with secondary data coming from their personal online Airbnb accounts. The authors conducted a binary logistic regression analysis to test the hypothesis.

Findings
The results show that customers’ service quality perceptions are positively and linearly related to leaving an online review of an Airbnb stay. In other words, satisfied customers are more likely to leave a review after an Airbnb stay than those who are dissatisfied.

Originality/value
The study is original in two respects. First, it reconsiders the role of customer experiences in explaining online customer reviews. In doing so, it empirically shows that the conventional wisdom of a U-shaped relationship between customer experiences and online reviewing does not hold in the context of the sharing economy. Second, by relying on primary survey data, the authors reveal the risk of dissatisfied customers creating an underreporting bias in online reviews, which ultimately make online reviews of Airbnb skewed toward positive ratings.
Customer management in Internet-based platform firms: review and future research directions
Authors: Yang Zhi , Diao Zihe , Kang Jun 
Published: May 2020

PurposeThis study proposes a conceptual framework for analyzing customer management strategies and their effects on Internet-based platform performance based on a review of the relevant literature, and provides directions for future research.Design/methodology/approachA literature review of relevant research articles on customer management in platform firms was conducted.FindingsFirst, a framework based on the market maker view of platform firms suggests customer acquisition, customer retention and customer governance are the main customer management subprocesses toward improving platform firm performance. Second, the most studied customer management strategies for each subprocess contribute to platform performance based on the mechanisms of building customer network, developing customer network effect and managing sustainable customer networks.Originality/valueThis study proposes a framework that identifies customer acquisition, customer retention and customer governance as three key customer management subprocesses in platform firms. It also summarizes the most studied customer management strategies/actions for each subprocess. With this analytical framework, it identifies underexplored key issues in customer management for further research.
Critical indices and model of uncertainty perception for regional supply chains: insights from a Delphi-based study
Authors: Durugbo Christopher M. , Al-Balushi Zainab , Anouze Abdellatef , Amoudi Omar 
Published: May 2020

PurposeThe dynamic nature of uncertainty sources in regional operations represents supply chain management (SCM) imperatives to review uncertainty management frameworks on an ongoing basis with a view to identifying and prioritising critical indices of uncertainty for effective SCM. The purpose of this study is to identify the critical indices of uncertainty for regional supply chains and analyse how SCM practitioners perceive uncertainty.Design/methodology/approachThis paper presents a Delphi-based study with a panel of 70 SCM experts from the Sultanate of Oman in the Gulf Cooperation Council (GCC) region. It applies three rounds of a Delphi exercise to identify, select and prioritise the critical indices of supply chain uncertainty perceived by panel experts. The thematic analysis also provides theorisations on the process for uncertainty perception and factors shaping perception.FindingsA total of 39 uncertainty indices were identified from demand, supply, manufacturing, control, technology, competitive, project, transport and geological sources. The Delphi selection round captured the top 12 indices of experts. The research found an accumulative–aggregative duality that explains uncertainty perception and a cost–conformance–connection triadic set of factors underlying the perceived critical indices. Project uncertainty produced the top-ranked index in the final Delphi round.Originality/valueThis paper makes three main contributions. First, it offers a bottom-up based insight into supply chain uncertainty using the Delphi-based study and from a GCC perspective. Second, the research is unique in its focus on Oman and, third, it is of value for the international operations of GCC companies and for international firms with intentions of expanding, moving or outsourcing their operations to a GCC country such as Oman.
Can marketing create destination personality? The case of Macau
Authors: Lam Iok Keng Veronica , Ryan Chris 
Published: May 2020

Purpose
The paper aims to study Macau’s brand and destination personality. The data are derived from 91 semi-structured interviews with visitors to Macau at points of departure such as the airport and ferry terminals. Macau is perceived as hospitable and friendly, but complexities and ambiguities exist as the city is a fusion of Western and Asian cultures and locates gaming with a Portuguese heritage. Indeed one informant described the city as an “old person with a young spirit”. Given this, the final discussion is concerned with the concepts of anthropomorphic attributes associated with destination personality when applied to a destination, whereas managerial implications are identified with reference to a need to overcome some deficiencies in a perceived coldness in interactions with industry personnel.
Food availability limits avian reproduction in the city: An experimental study on great tits Parus major
Authors: Seress Gábor , Sándor Krisztina , Evans Karl L. , Liker András 
Published: May 2020

Abstract

The altered ecological and environmental conditions in towns and cities strongly affect demographic traits of urban animal populations, for example avian reproductive success is often reduced. Previous work suggests that this is partly driven by low insect availability during the breeding season, but robust experimental evidence that supports this food limitation hypothesis is not yet available.

We tested core predictions of the food limitation hypothesis using a controlled experiment that provided supplementary insect food (nutritionally enhanced mealworms supplied daily to meet 40%–50% of each supplemented brood's food requirements) to great tit nestlings in urban and forest habitats.

We measured parental provisioning rates and estimated the amount of supplementary food consumed by control and experimental nestlings, and assessed their body size and survival rates.

Provisioning rates were similar across habitats and control and supplemented broods, but supplemented (and not control) broods consumed large quantities of supplementary food. As predicted by the food limitation hypothesis we found that nestlings in (a) urban control broods had smaller body size and nestling survival rates than those in forest control broods; (b) forest supplemented and control broods had similar body size and survival rates; (c) urban supplemented nestlings had larger body size and survival rates than those in urban control broods; and crucially (d) urban supplemented broods had similar body size and survival rates to nestlings in forest control broods.

Our results provide rare experimental support for the strong negative effects of food limitation during the nestling rearing period on urban birds' breeding success. Furthermore, the fact that supplementary food almost completely eliminated habitat differences in survival rate and nestling body size suggest that urban stressors other than food shortage contributed relatively little to the reduced avian breeding success. Finally, given the impacts of the amount of supplementary food that we provided and taking clutch size differences into account, our results suggest that urban insect populations in our study system would need to be increased by a factor of at least 2.5 for urban and forest great tits to have similar reproductive success.
The legacy of bacterial invasions on soil native communities
Authors: Xing Jiajia , Jia Xiu , Wang Haizhen , Ma Bin , Falcão Salles Joana , Xu Jianming 
Published: May 2020

SummarySoil microbial communities are often not resistant to the impact caused by microbial invasions, both in terms of structure and functionality, but it remains unclear whether these changes persist over time. Here, we used three strains of Escherichia coli O157:H7 (E. coli O157:H7), a species used for modelling bacterial invasions, to evaluate the resilience of the bacterial communities from four Chinese soils to invasion. The impact of E. coli O157:H7 strains on soil native communities was tracked for 120 days by analysing bacterial community composition as well as their metabolic potential. We showed that soil native communities were not resistant to invasion, as demonstrated by a decline in bacterial diversity and shifts in bacterial composition in all treatments. The resilience of native bacterial communities (diversity and composition) was inversely correlated with invader's persistence in soils (R2 = 0.487, p < 0.001). Microbial invasions also impacted the functionality of the soil communities (niche breadth and community niche), the degree of resilience being dependent on soil or native community diversity. Collectively, our results indicate that bacteria invasions can potentially leave a footprint in the structure and functionality of soil communities, indicating the need of assessing the legacy of introducing exotic species in soil environments.
The Contribution of Body Mass and Volume of Distribution to the Estimated Uncertainty Associated with the Widmark Equation
Authors: Maskell Peter D. , Cooper Gail A. A. 
Published: May 2020

AbstractThe Widmark equation is used forensically for the determination of the amount of ethanol (alcohol) that may have been consumed and also to determine the blood alcohol concentration (BAC) of an individual at a specific time. It is important to be able to estimate the uncertainty associated with Widmark equations. To date, there has been no detailed determination of contribution to the final uncertainty of Widmark calculations of the volume of distribution of ethanol (Vd), using anthropometric equations, or the contribution of an individual’s body mass. Using published data, published literature, and freedom of information data, we determined that the variability (%CV) associated with Vd was ~10% (Watson et al. and Forrest anthropometric equations) and that the %CV associated with estimated body mass was ~15% compared to ~3% when body mass was directly measured. These data allow an estimation of the overall uncertainty of Widmark calculations using general error propagation. The estimated total uncertainty for BAC calculations increased from ~11% (volume consumed) and ~22% (BAC) to ~19% (volume consumed) and ~37% (BAC) when using measured body mass compared to estimated body mass. These results demonstrate that forensic practitioners should be mindful of the increase in estimated uncertainty in calculated Widmark equation results when estimated body mass is used rather than measured body mass. These data further improve the knowledge around the uncertainty of results calculated with the Widmark equation.