bluuebunny/crossref_metadata_2025_split huggingface dataset:
White generosity: black freedom faced with good intentions
Authors: Wall Natalie 
Published: September 2020

PurposeThe author advances a theory of white generosity, a product of whiteness and of hierarchised relationships between races characterised by the giving to the racialised person that which has not been asked for and which has no practical immediate purpose, which can be used by anti-racist scholars as a framework for analysing racial oppression.Design/methodology/approachUsing postcolonial and cultural studies and deconstructionist techniques in tandem with autoethnography, the author uses textual readings to examine instances of “giving” shaped by white generosity, drawing on Jacques Derrida's work on the gift in order to deconstruct the structure and rhetorical moves of white generosity.FindingsWhite generosity demands gratitude in excess of the value of the thing given. If for Derrida the gift is given unconditionally, becoming devalued as soon as it demands acknowledgement or draws attention to itself as gift, white generosity is the gift's inverse: a “giving” that manifests itself only as a demand for its supposed recipient's gratitude. Emancipation is no gift at all; simply a deferral of debt. The “gifts” of diversity, decolonisation, widening participation or access are all objects of brokerage in a system that is inherently unequal and violent for black folx.Originality/valueWhite generosity is related to theoretical constructs, such as white fragility, that have commanded significant scholarly engagement. However, it has not previously been named or analysed in a systematic way. This article offers a theoretical framework for use by anti-racist activists and scholars to name, interrogate and deconstruct a powerful narrative used in the continued marginalisation of non-white folx.
Construction, validation and generalization of SERVSTRESS: a measure for service induced customer stress
Authors: Roy Subhadip , Jain Varsha 
Published: September 2020

Purpose
The purpose of this study is to construct and validate a generalizable scale to measure service induced perceived stress for customers of personal services with a high level of intangibles having both online and offline components.

Design/methodology/approach
Five studies were conducted to this end. The first was qualitative and the rest were quantitative (survey) with a total sample size of 1,300. The last study was conducted in a different country than the first four.

Findings
The studies resulted in a five-dimensional SERVSTRESS scale to measure service induced stress for customers with the following dimensions, namely, psychological stress; information stress; complexity stress; personnel stress and outcome stress. The scale was tested in a nomological network.

Research limitations/implications
The present study addresses a hitherto unaddressed gap in marketing literature with the construction and validation of a scale to measure service stress of a customer (named SERVSTRESS) using data from five studies spanning two countries.

Practical implications
The SERVSTRESS scale is relevant for the practitioners as it adds more value beyond the traditional service quality measures and allows the marketer to understand the nature of the stressors (with a specific focus on which is going right and which is going wrong) in the service delivery and allow him/her to take remedial actions.

Originality/value
The originality of the study is in the creation of a new scale to measure personal service stress and uncovering its underlying dimensions.
Caught in the crossfire: reactions to persistent mortality salience
Authors: Jiménez Fernando R. , Ramirez Edward , Diaz Art 
Published: September 2020

Purpose
The purpose of this study is to draw on terror management theory (TMT) to explore the impact of pervasive mortality cues on consumer behaviour as a result of residing in a community ravaged by escalating violence.

Design/methodology/approach
A qualitative analysis of 27 in-depth interviews of consumers living in Ciudad Juárez, Mexico during the height of the Mexican drug war provides insight into their coping strategies and consumption.

Findings
Living under such conditions results in unrelenting mortality salience (MS), as well as the adoption of consumption-related coping strategies that can conflict with cultural worldviews and threaten self-esteem. The normalization of coping strategies severely strains worldviews. Consumers manage their ensuing intrapersonal evaluative tension by developing consumption safe havens and through identity fragmentation. Moreover, permanent proximal defences result from persistent MS.

Research limitations/implications
Although cross-sectional and idiosyncratic to the Mexican culture, the findings broaden TMT by suggesting that consumers facing relentless MS experience altered brand meanings and social interactions, as they were reluctant to acquire prestige brands, while indicating an increase in the value placed on relationships over possessions.

Practical implications
Marketers can help consumers alleviate their death-related anxiety by eliminating telemarketing campaigns, promoting online shopping, using unique customer identification numbers and investing in visible security measures such as gates, security cameras, and guards.

Originality/value
This exploratory study provides a preliminary theoretical framework for consumers’ reactions to persistent MS.
Country image and consumer evaluation of imported products: test of a hierarchical model in four countries
Authors: Thøgersen John , Aschemann-Witzel Jessica , Pedersen Susanne 
Published: September 2020

Purpose
This paper aims to test the general validity of a hierarchical model of country image conceptualizations across countries that differ in socio-economic development and distance to the exporting country.

Design/methodology/approach
Representative consumer samples in Germany, France, China and Thailand (N ∼ 1,000 per country) completed an online survey on three levels of country image regarding Denmark and attitudes towards buying an organic food product from Denmark. Data were analyzed using confirmatory factor analysis and structural equation modelling.

Findings
The hierarchical country image model fitted the data well in the two European countries, but not in the two Asian countries. It appears that the hierarchical relationships proposed by the model require a high level of familiarity with and knowledge of the origin country and the product type.

Research limitations/implications
The application scope of the model is considerably narrower than implied by earlier research. Further research should combine data from a number of sources to investigate the model’s application further.

Practical implications
Exporters must pay attention to both the general image of their country and the image of their country with regard to their specific product category, as this impacts consumer product evaluations.

Originality/value
International trade and the success of export strategies ultimately depend on consumer acceptance in importing countries. This study demonstrates how consumer perception of imported products is affected by the exporting country’s image, which may be more or less elaborate and differentiated. It gives exporters new insight into how they can make their marketing effective when entering markets.
Impacts of salespeople’s biased and unbiased performance attributions on job satisfaction: the concept of misattributed satisfaction
Authors: Lai-Bennejean Christine , Beitelspacher Lauren 
Published: September 2020

PurposeThis study aims to investigate an under-researched area, the impact of causal attributions (i.e. causal stability and company-related/-unrelated attributions) on salespeople’s job satisfaction following their performance appraisal.Design/methodology/approachA pre-test and a between-subjects experimental study test the effect of accurate or biased perceptions of causal attributions on salespeople’s job satisfaction. Data collected from 209 salespeople provide evidence that they make perceptual attribution errors in their appraisals of the performance outcome they achieve or do not achieve.FindingsWhen salespeople correctly attribute their performance, causal stability affects their job satisfaction. However, company-related attributions affect their satisfaction only in the case of a poor performance outcome. As expected, salespeople who make biased attributions experience misattributed or “unwarranted” satisfaction or dissatisfaction, a higher or lower satisfaction level than they would have experienced had they made proper causal attributions.Research limitations/implicationsUsing Weiner’s theory of emotion and motivation as a theoretical framework, this study confirms that cognitive appraisals of event outcomes (in this case performance reviews) impacts salespeople’s emotional experience. Furthermore, causal ascriptions following the salesperson’s performance appraisal affect job satisfaction.Practical implicationsThis study discusses how managers can ensure the continued satisfaction of their salespeople, which constitutes a stable source of motivation, by understanding their performance attributions.Originality/valueThis study introduces a new concept of misattributed job satisfaction or dissatisfaction. While anecdotally some scholars have investigated when salespeople play “the blame game”, this study shows how salespeople correctly or incorrectly ascribe blame for the outcomes and the impact on job satisfaction.
Cost-based resilience assessment of bridges subjected to earthquakes
Authors: Argyroudis Sotirios A. , Nasiopoulos Giorgos , Mantadakis Nikolaos , Mitoulis Stergios Aristoteles 
Published: September 2020

PurposeTransport infrastructure resilience is of paramount importance for societies, therefore its quantification is urgently needed. A resilience assessment framework based on well-informed resilience indices is presented and applied for assessing the resilience of representative bridges exposed to earthquakes.Design/methodology/approachThe framework quantifies the robustness of bridges against different seismic hazard scenarios, by using realistic fragility functions and the rapidity of the recovery and/or retrofitting after the occurrence of a certain degree of damage, based on realistic restoration functions.FindingsTwo different approaches for the modeling of the restoration tasks are examined. Both direct losses due to structural damage and indirect losses due to traffic disruption are estimated.Originality/valueA new cost-based resilience index is introduced and alternate approaches for expressing the restoration strategies are examined and assessed. The results facilitate owners to enhance cost-based resilience management toward more resilient infrastructure.
Integrating the HACCP and SPC for hazard control and process improvement: a case of pharmaceutical industry
Authors: Kharub Manjeet 
Published: September 2020

Purpose
The purpose of this study is to integrate two well-established frameworks with an aim to reduce the unwanted rejection rate recurring in the drug production process in pharmaceutical industries. The effectiveness of an integrated framework has been demonstrated by a real-time case study in a complex industrial environment, providing a platform for quality tools application in the pharmaceutical industry.

Design/methodology/approach
The hazard analysis and critical control points (HACCP) provided a basic framework for hazard analysis and its blending with statistical process control (SPC) aided in data-driven decision-making. The extensive brainstorming and Pareto analysis helped to identify potential critical-to-quality characteristics followed by SPC, x¯ and R charts, histograms and Cp and Cpk analysis to spot the critical control point. The fishbone diagram led to the extraction of the leading cause behind the identified problem. Then, based on recommended corrective actions, control limits were adjusted and the process was brought into control. Finally, a product-based cost analysis is also performed to illustrate the financial impact resulting from the proposed method’s successful implementation.

Findings
The integrated framework is applied to a drug production process which has a higher rejection rate (3%) because of the non-conformities. Based on Pareto analysis, potential failure causes were classified and prioritised as inappropriate composition (2.54%), packaging (0.35%), out-of-specification (0.069%), equipment failure (0.022%), input materials (0.018%) and miscellaneous (0.002%). It is found that 84% of the total rejection rate is contributed by inappropriate composition. After taking corrective actions, it is observed that the proposed method has helped to reduce the process rejection rate significantly (2.54-0.82%). In the monetary terms, 2.50% decline per unit costs is noted in this case study work. The proposed integrated framework’s success is further motivating other pharmaceutical industries to implement and expand it to other processes.

Originality/value
The case study is an attempt to contribute to the existing literature of quality management in pharmaceutical industries. In particular, it is a novel example to introduce the simple and user-friendly SPC tool into well-established HACCP framework to enhance its effectiveness in hazard identification. The case study results motivate managers to adopt quality techniques for achieving a higher quality standard and operational excellence.
Financing university sustainability initiatives in China: actors and processes
Authors: Liu Liguang , Gao Lianhong 
Published: September 2020

Purpose
This paper aims to study the mechanism of how the public universities have funded the campus sustainability projects in China, by identifying key actors and examining the processes.

Design/methodology/approach
Besides a review of campus sustainability initiatives at higher education institutions in China, the case of Central University of Finance and Economics (CUFE) is selected to provide an empirical understanding of the campus sustainability management in a typical university.

Findings
The paper points to dominant roles played by the state ministries in financing university conservation programs and the absence of a national policy framework and low sustainability proactiveness in a majority of higher educational institutions. It argues that more discretionary power and more policy deliberations are needed for the transformation.

Research limitations/implications
Universities in China vary distinctively in status, operations and performance. In terms of campus sustainability management, the case of CUFE is highly representative as it shares more common features with universities that develop in a routine manner.

Practical implications
With the financial support from government agencies, the campus conservation-oriented projects have been conducted and financially supported in hundreds of pilot universities, but failed in diffusing to more universities. This study identifies the barriers and challenges.

Social implications
An in-depth understanding of the working mechanism in financing university sustainability initiatives will promote a discussion on China’s policymaking process and will provide useful insights regarding its future policy options.

Originality/value
China has conducted nationwide conservation-oriented campus constriction for almost a decade and many universities increase their investment in campus facilities and their operations; however, there is a lack of understanding of the rationale of the funding models and how they have been implemented.
The coronavirus' effects on consumer behavior and supermarket activities: insights from Greece and Sweden
Authors: Anastasiadou Elena , Chrissos Anestis Michael , Karantza Ioanna , Vlachakis Sotirios 
Published: September 2020

PurposeThe purpose of this study is to investigate the changes that have taken place in consumer behavior due to the fear, caused by the spread of the coronavirus, in parallel to studying how supermarket activities have changed during the pandemic.Design/methodology/approachUsing qualitative methods (email interviews and document analysis) and utilizing the few statistics available for the case, the authors performed a comparison between Greece, a country that imposed an early lockdown, and Sweden, which, for its own political reasons, did not lock down, but took other measures instead.FindingsDifferences in consumer behavior and supermarket activities in both countries based on different mentalities and different experiences were identified. Similarities in consumer behavior, but with different motives, were also discovered.Research limitations/implicationsRetailing practitioners and communication executives can apply the findings to manage sales in a time of sharp, unpredictable crisis. The paper aims at integrating existing literature for the academic community and contributes with implications for practitioners and policymakers to reduce crisis risks.Originality/valueThis paper is one of the first to explore changes in consumer behavior caused by the spread of the coronavirus. It provides a coherent and comprehensive understanding of how consumer behavior changes under fear-crisis conditions along with future research directions.
Value of initial relationships in new business start-ups
Authors: Santos Jose Novais , Mota Joao 
Published: September 2020

Purpose
Several studies have focussed on new ventures and the development of their first business relationships. However, the understanding of the value functions and involvement in those relationships remain inadequate. The purpose of this paper is to explore the relating process of a new venture by combining the value function framework and the notion of the degrees of involvement in business relationships.

Design/methodology/approach
The authors rely on two exploratory longitudinal case studies that focus on two start-ups. In both cases, the evolution of initial relationships with suppliers and customers over a period of time are studied.

Findings
The process of relating can occur through a diversity of business relationships manifested in both their value functions and their degree of involvement. The combination of value functions is not stable over time nor is the degree of involvement in business relationships. Moreover, specific interdependencies emerge between the value functions in the customer base and the supplier base of the new ventures over time.

Originality/value
This paper is among the few that explore the emergence of new ventures by considering both suppliers and customer relationships. From a business network perspective, the paper also shows that combining value functions and degrees of involvement provides a better understanding of the role of relationship diversity in the process of becoming a node in the business network.
The influence of brokers on networking behaviour during internationalization: a study of Czech SMEs
Authors: Srivastava Mohit 
Published: September 2020

PurposeUnder given environmental uncertainties, the purpose of this paper is to examine the effect of brokers on the networking behaviour of small- and medium-sized enterprise (SMEs) and the subsequent impact on the performance of SMEs. The following five different types of brokers were tested, namely, coordinator, representative, cosmopolitan, liaison and gatekeeper brokers.Design/methodology/approachData were collected through an online survey and analyzed by using the hierarchical regression method.FindingsThe results from the hierarchical regression analysis of 198 Czech firms showed that coordinator and representative brokers moderate the relationship between environmental uncertainty and networking behaviour. However, under high environmental uncertainty, the coordinator broker worked best, whereas in the host country, under low environmental uncertainty, the representative broker worked best.Originality/valueThe findings of this study have useful implications for SMEs in selecting an appropriate broker for strengthening their networking behaviour in the international market. This study aimed to explore the effectiveness of various types of brokers on networking behaviour during their internationalization of SMEs. More specifically, this study examined if and how, given the uncertainties in the international market, multiple brokers help SME executives develop networking behaviour.
Climate change adaptation planning for cultural heritage, a national scale methodology
Authors: Daly Cathy , Engel Purcell Caroline , Donnelly Jacqui , Chan Clara , MacDonagh Michael , Cox Peter 
Published: September 2020

PurposeIreland's Climate Action and Low Carbon Development Act 2015 established the requirement for a National Adaptation Framework (NAF) composed of nine sectoral plans, of which Built and Archaeological Heritage is one. All the plans were written according to the six-step process outlined in Sectoral Planning Guidelines for Climate Change Adaptation produced by the Department of Communications, Climate Action and Environment (DCCAE, 2018) which is also the government department charged with coordinating the NAF. This article will summarise the application of the methodology to heritage resources in Ireland, the issues encountered and the results achieved.Design/methodology/approachThe plan was informed by existing research and incorporated expert, stakeholder and public consultation throughout the process. It also closely considered published plans from other sectors in order to aid consistency within the NAF and to ensure cross-cutting issues were highlighted.FindingsOf the many potential impacts of climate change, those identified as priorities for adaptation planning in Ireland were flooding (inland and coastal), storm damage, coastal erosion, soil movement (landslip or erosion), changing burial preservation conditions, pests and mould, wildfires and maladaptation. Goals, objectives and an action plan were developed commensurate with the five-year term of the plan, but also initiating a long-term strategic vision. A monitoring strategy was developed to monitor progress, identify problems and inform improvements to the adaptation plan as part of an iterative process.Originality/valueMuch work is being done on the topic of climate change and cultural heritage, yet at the time of writing Ireland is believed to be the only country to have adopted a national adaptation plan for cultural heritage.