bluuebunny/crossref_metadata_2025 huggingface dataset:
Two paradoxes of Open Banking
Authors: Geerling Max
Published: July 2024

The new services defined in the Second Payment Services Directive — account information and payment initiation — have been a trigger for banks to build new distribution channels that they now market under the term Open Banking. This paper reflects on possibly conflicting market expectations from the word ‘open’ in this respect. Being open might be counter-intuitive to the custodial nature and function of banks as well as to their long-lasting autonomous full-service provider role, which are both still enshrined in current legislation. Recent developments in Open Banking are described by a set of example use cases, which are analysed on regulatory, business and technology aspects. Based on the market expectations and the legislative context, two paradoxical expectations for Open Banking are identified and elaborated, one in the area of business models and the other in the regulatory domain.
Trading operations: Intelligent automation and the T+1 mandate
Authors: Ryan Laura , Almeida John , Paris Alan
Published: July 2024

As the financial services industry is finalising the adoption and implementation of the shortened settlement cycle on 28th May, 2024, and its implications to procedures, technology and behaviour, this paper lays out the benefits, challenges and best practices to ensure a smooth transition and implementation to all participants. The implications of these changes are enormous and open companies up to a variety of risks. This paper informs best practices to ensure a seamless integration, including operational, risk and communications. In addition, the paper focuses on practical steps to automating processes, centralising data and utilising technology to create a more efficient future. It points out that by utilising technology as a mechanism for continuous improvement, not only will companies be able to meet implementation requirements of this T+1 mandate but also create a mechanism to continue to meet regulatory changes. By utilising technology to create an environment of continuous improvement, powered by work orchestration, a fundamental shift in workforce behaviour can begin. In doing so, companies can ensure that they meet the operational requirements of this mandate, leading to efficiencies throughout their organisation and an improved employee and client experience.
Evaluation of the impact of a wildlife trafficking educational display at Seattle-Tacoma International Airport
Authors: Friese Bettina , Sandar Aleyna , Rodriguez Bryan
Published: July 2024

Seattle-Tacoma International Airport (SEA), Washington, installed an educational display to raise passengers’ knowledge and awareness of wildlife trafficking. Little is known about the efficacy of wildlife trafficking-related educational displays at airports. In the fall of 2022, Port of Seattle (PoS) Business Intelligence conducted an evaluation to assess the impact of the display. The evaluation included three components: observation of passengers viewing the display; a survey with passengers who viewed the display; and a survey with passengers who did not view the display. Observations revealed that 0.8 per cent of passengers stopped to view the display. Mean viewing time was 48 seconds. The more passengers passed through the concourse, the fewer stopped at the display. Most non-viewers (88 per cent) did not notice the display as they passed it on the way to their gate. Non-viewers who noticed the display but did not stop to view it gave being in a hurry and wanting to get to their gate as primary reasons for not stopping. Viewers of the display, compared to non-viewers, reported a greater level of confidence that they could spot a product made from endangered wildlife, increased knowledge about actions that can contribute to wildlife trafficking and a greater belief that their actions can help save endangered animals. Although the display did have an impact on viewers, fewer than 1 per cent of passengers who passed by the display viewed it. Most passengers did not notice it. The findings of this evaluation raise the issue of whether passengers on the way to their departure gate are receptive to viewing an educational display. There may be more opportune approaches to educate passengers about wildlife trafficking, such as presenting information about wildlife trafficking on television screens in gate areas or as part of in-flight entertainment.
Building a 21st century archive: Migrating and providing access to the Fortunoff Video Archive for Holocaust testimonies
Authors: Glick Kevin L. , Hirsch Rebecca , Naron Stephen
Published: July 2024

The Fortunoff Archive for Holocaust Testimonies (FVAHT) has been recording the testimonies of survivors, witnesses and bystanders of the Holocaust since 1979. It currently holds more than 4,500 testimonies, comprising over 10,000 recorded hours of videotape. Having recently completed a large-scale digitisation of the entire collection at the FVAHT's in-house facility, the archive has pivoted to increasing access and use of this new digital collection. The collection, which was originally recorded in cooperation with 37 affiliated projects across North America, South America, Europe and Israel, will now be available via a streaming access system at academic partner sites worldwide. This paper will discuss several of the challenges faced by the archive’s staff when transitioning from the analogue to the digital world, the design of its new digital access system, and plans for further enhancement in the near future.
Anticipatory foresight and adaptive decision-making as a crucial characteristic for business continuity, crisis and emergency leadership
Authors: Chandler Robert
Published: July 2024

This paper reviews some of the common challenges to high-quality decision-making at the leadership level, such as limiting decision shortcuts, analytical blind spots, failure to consider multiple perspectives or options, and reluctance to adjust decisions that are not working well. The paper also reviews some of the pertinent literature and scholarship on decision-making approaches to build a summative decision-making model of anticipatory foresight and adaptation to overcome dysfunctional decision-making mistakes. The paper proposes a new framework that focuses on the internal decision-making processes that leaders should adopt — an approach to decision-making that combines the concepts of anticipatory foresight, predictive vision, creative imagination, adaptive skill sets and adaptive flexibility. It is essential to incorporate these dimensions in how we prepare leaders, equip and train them, create processes and protocols, and ultimately how we evaluate and assess leadership performance.
Independent expert determination in dilapidations cases
Authors: Robertson Allan M.
Published: July 2024

Parties are increasingly looking beyond traditional litigation to resolve their disputes and the world of dilapidations is no different. Independent expert determination (IED) is a method of alternative dispute resolution. It has gained a certain amount of traction in dealing with dilapidations claims. This paper will examine the process of IED from a dilapidations perspective, explore the advantages and disadvantages of IED, compare it with other forms of dispute resolution, look at the processes involved and highlight some of the pitfalls for the unwary.
Transforming the enterprise with applied artificial intelligence
Authors: Subramani Santhosh
Published: July 2024

Digital transformation is a journey. Its perspective changes from organisation to organisation: for some, it entails replacing legacy systems with modern systems to improve employee productivity; for others, it is achieving one-to-one customer engagement — the list goes on. Irrespective of the objective, however, the challenge is identifying where to start and how to go about the transformation. This paper discusses how to achieve this transformation by leveraging applied artificial intelligence. The approach defines some best practices for leveraging data, machine learning and artificial intelligence to achieve the best outcome for the greatest return on investment, with a specific focus on digital marketing.
Unravelling the UK airport capacity conundrum: A review of the main submissions made to the Airports Commission
Authors: Bentley David J.
Published: July 2024

This paper attempts to unravel the mass of words and data that jointly comprise the main submissions made to the Airports Commission, which is currently debating the future for airport (runway) capacity in the UK, along with the even greater mass of opinion and comment surrounding what has become one of the most talked about subjects in aviation history. The paper is based on the executive summary of a management report entitled ‘UK Airport Capacity — Unravelling the Conundrum’ by David Bentley (Big Pond Aviation, 2013).
Can mid-sized banks thrive in the digital world, and are they FinTech’s new best friend?
Authors: Sanchez Carlos
Published: July 2024

The banking industry is changing, and the drivers of its change are very strong: new regulations aimed at eliminating borders and forcing banks to be more open, profound changes in customer behaviour and expectations and also computing technology, in general, have suffered astronomical upgrades. These elements have created a perfect storm for the banking industry, which will, as a result, be remodelled and transformed. Banks must adapt, and this is understood by all of them, but probably banks ignore how much they must change if they want to feature in the future of banking. This paper aims to identify the major transformational pillars of the new era of banking, explaining that mid- and small-sized banks have a chance to be part of that future. A view of the likely changes ahead reveals that change will be so profound that larger banks may take longer to adapt. Also, and probably more importantly, ‘digital’ helps to create a level playing field in which smaller banks even play with an advantage. Change, however, must be taken seriously and courageously as otherwise those banks that do not adapt will inevitably fade away and disappear.
Corporate payments: Opportunities for value-added services to be offered alongside payment products
Authors: Jones Sarah
Published: July 2024

In a recent Aberdeen Group research report, 65 per cent of the 400 supply chain and finance professionals surveyed indicated that working capital optimisation was a high priority for their company. This paper looks at the corporate trends that are driving this focus, the opportunities for the creation of new supply chain financing products and explores the implications for banks with their traditional approach to payment and finance product development. Technological developments and industry trends in both the corporate and the banking world are driving a transformation in the way in which supply chains will be financed in the future. This transformation will influence the way in which supply chain financing solutions are deployed and offers an unprecedented opportunity for alternative players to enter a world which has been predominantly serviced by banks in the past. An opportunity or a threat? This paper explores the challenges for banks in addressing the needs of their corporate payment customers and the opportunities for value-added services to be offered alongside payment products which have essentially become a commodity business.
A pilot project for peer benchmarking of operational risk scenarios
Authors: Condamin Laurent , Marie Clémentine , Naim Patrick
Published: July 2024

This paper describes a pilot project for peer benchmarking of operational risk scenarios. By using a common methodology of scenario design and quantification, this project offers banks a tool for mutual comparison of risk level and risk drivers. The intent is not to replace internal methods of scenario assessment, but to supplement them with a benchmarking tool. Eight US banks participated in the pilot project. The group used the eXposure, Occurrence and Impact (XOI) methodology, which combines Bayesian networks and Monte Carlo simulation to design and assess scenarios. Results and individual drivers have been compared between peers for each scenario. In the first section of this paper, we explain the need for scenario assessment. The second section describes the XOI method in detail. The third section presents the pilot experiment and lessons learned.
Levelling up: Challenges and opportunities
Authors: Bridge John
Published: July 2024

‘Levelling up’ is a new term to add to the economic and political lexicon for the well-known but intractable problem of the uneven performance of the UK economy over the past century. The component parts of the national economy — the regions — mostly have not performed well enough to ensure the UK performs better than its close economic rivals. To convert laggards into leaders can be done, but it requires time, political consensus and a lot of radical thinking: the past tells us very little about the future. A UK economy firing on all cylinders can be a world-beater.
Understanding where policies and decisions can go wrong: Utilising a 360 analysis model as a proactive reputation management strategy
Authors: Cwiak Carol L.
Published: July 2024

An organisation’s reputation is its most relevant asset. The perceptions of the various audiences with which an organisation interacts both directly and indirectly can enhance or destroy that reputation. Due to the critical role these audiences play in an organisation’s reputation, they should be actively considered as a part of an organisation’s reputation management strategy. This paper introduces the 360 analysis model, which considers the benefits, detriments and potential fallout in regard to different audiences when creating policy or making important organisational decisions. The model’s goal is to foster well-considered policy and decisions that proactively protect an organisation’s reputation. The model is also designed to be used as a research construct that can be utilised in the expansion of the reputation management literature in regard to heterogeneity and dynamics within and across audiences that can have an impact on an organisation’s reputation.
Understanding orthopaedic surgery industry alignment and financial relationships through the Sunshine Act
Authors: Minhas Shobhit V , Williams Jarrett , Kester Benjamin S , Behery Omar , Bosco Joseph A
Published: July 2024

With increasing healthcare cost and changing demographics of the country, organisations such as the Centers for Medicare and Medicaid Services are implementing innovative programmes to improve the value of healthcare. These programmes require physician hospital alignment. To understand the amount of physican-industry alignment represented by industry provider payments, Medicare initialised the public release of Sunshine Act data in September 2013. The goal of this study was to 1) ascertain the industry-physician alignment by understanding the dollar amount and most common reasons for industry payments to orthopaedic subspecialists, and 2) ascertain which medical companies pay the largest sums of money to each orthopaedic subspecialty. The authors downloaded and analysed the publicly available sunshine data for the twelvemonth period from January–December 2015. Only orthopaedic surgeons were analysed, all other physicians were excluded. Adult reconstructive specialists had the highest amount of industry alignment as they received the highest mean total amount of payment ($2,769 ± 231) while paediatric specialists received the lowest ($479 ± 42). Across all subspecialties, food and beverage related costs contributed to the largest proportion of number of industry payments while travel and lodging related costs were unanimously the second most prevalent type of payment. Furthermore, the mean payment was highest for royalty or licensure. When involvement of each medical company to industry payments was assessed, the company Stryker was noted to be one of the top five payment contributors for all orthopaedic subspecialties. This paper illustrates that while adult reconstructive orthopaedic surgeons receive the highest mean total payments from industry, the most prevalent and highest paying types of financial relationships were relatively homogenous across the seven orthopaedic subspecialties analysed. Thus, all orthopaedic subspecialties had financial relationships with industry which promoted alignment. Furthermore, the top five industry players contributed to a significant portion of total number of financial relationships among all subspecialties, with Stryker being the most predominant company.
Searching and finding: A lifelong quest
Authors: Duda Sabrina , Barley James
Published: July 2024

How do users search? This question is quite crucial for user experience, since why would users go online if to look for something? There is always a goal to accomplish, a need to fulfil when users visit websites. Searching is something very basic to human nature: in some senses the whole life is a quest for something. We have been observing users using search functions on different websites and we were surprised at how much small things mattered. The search function needs to be prominent and immediately accessible on the home page, users want typing in a search term to be as easy as possible. We found the relevance of search results is one of the most criticised issues: users feel frustrated when search results do not match. We explored other options to make searching and finding more fun and we found that users like swiping when shopping. Combining swiping with categories for different products helps users narrow search results. Getting too many search results can be a problem because many online shoppers tend to scroll and browse through products without using filtering or sorting options. In Summary: the ideal search function should be like a good therapist: repeating what the user told him, and making meaningful and suitable suggestions. Therapists say getting what you need—not what you want—makes you happy. So it is doubtful whether Google’s approach for proactive search with artificial intelligence will make people happy: ‘Giving you what you want before you know you want it’.
A brief history of cross-border payments
Authors: O'Mahony David
Published: July 2024

This paper discusses key moments in the evolution of cross-border payments, from the early beginnings of money through coins, notes and bills of exchange, all the way up to the modern era, to provide a brief history of the last 4,000 years of cross-border payments.
Global customer care strategies that build your brand by putting people first
Authors: Caravella Andrew
Published: July 2024

To stay competitive in the global market, brands need to think from a social-first perspective when it comes to customer service, as consumers increasingly adopt new forms of media. Overwhelming data show that people are reaching out to brands on social media in droves, yet most brands are failing to respond adequately — that is, if they respond at all. In fact, according to The Sprout Social Index — a report measuring consumer engagement and brand responsiveness on social media over time — eight out of nine messages sent on Facebook and Twitter do not reach any sort of resolve within 72 hours. Thus, to develop a comprehensive customer care strategy that ensures all questions and concerns are answered in a timely fashion, the author recommends a threefold approach. Brands need to be (1) proactive, (2) pre-emptive and (3) reactive. This article delineates the distinction in each strategy and offers numerous real-world examples of brands approaching social customer care well, with measurable results on their business’ bottom line. Readers will also glean several best practices for deepening consumer engagement through the power of social media as well what to measure when assessing the efficacy of their efforts.
Risk perceptions of electronic health records
Authors: Le Patricia , Tsiang Michael , Hekmatjah Natan , Katona Peter
Published: July 2024

The increasing use of electronic health record (EHR) systems and networked medical devices by health institutions has put cyber security at the forefront of the healthcare landscape. Cyber security aims to prevent criminals from gaining access to networks to use stolen information for profit and/or to terrorise.1 EHR systems, which contain patients’ personal health information including their demographics, are becoming especially attractive to cybercriminals, and professionals who use EHR systems are largely unaware of many cyber-related risks. Unfortunately, the consequences could be extremely serious for both institutions and patients when sensitive patient information is released or devices are tampered with. Using a ten-question survey, this study investigates how professionals, ranging from physicians to emergency managers to information technology (IT) specialists, access and use EHR systems and medical devices, how they perceive cyber security risk in healthcare, and determines any significant differences between the survey choices among the respondent groups. Due to the size of the respondent groups, non-emergency managers’ opinions are compared to emergency managers’ opinions. An emergency manager leads mitigation, planning, response and recovery efforts for natural, technological and man-made disasters. These findings will then be compared to what is known of the reality of cyber security vulnerabilities. In the results, it was found that there were discrepancies between the perceptions and realities of EHR end users, although these discrepancies varied by question and user group.
Improving decision making in crisis
Authors: Higgins Guy , Freedman Jennifer
Published: July 2024

The most critical activity during emergencies or crises is making decisions about what to do next. This paper provides insights into the challenges that people face in making decisions at any time, but particularly during emergencies and crises. It also introduces the reader to the concept of different sense-making/decision-making domains, the human behaviours that can adversely affect decision making — decision derailers — and ways in which emergency responders can leverage this knowledge to make better decisions. While the literature on decision making is extensive, this paper is focused on those aspects that apply particularly to decision making in emergencies or times of crisis.
The airport fitness programme: A new approach and technique to ensure your airport’s sustainable growth
Authors: Aulman Joeri
Published: July 2024

At the Passenger Expo 2015 in Paris, NACO (Netherlands Airport Consultants) presented the ‘Airport Fitness Programme’. The programme, developed in-house by Majidah Hashim and rolled out by Vivekanandhan Sindhamani and the author, is a practical guide to achieve real benefit from sustainability for your airport business. It assists airports in cultivating strong and value-driven management strategies, as well as instituting productive and long-term relationships with their stakeholders. This paper aims to provide further background to the programme, such as the demand that was identified, its practical application and its regulatory context and relevance for today’s airport manager. This embodies the scope of the paper. In summary, the paper will allow the airport manager to assess whether the sustainability programme being undertaken at his or her airport is benefiting the business of the airport. Or is there scope for some ‘training sessions’ to tone the existing programmes and bring more focus?
Effecting culture change in attitudes to maintenance and repair : The Traditional Buildings Health Check scheme in Stirling, Scotland
Authors: Lennie Lindsay
Published: July 2024

The Traditional Buildings Health Check (TBHC) scheme in Stirling was set up in 2013 as a fiveyear pilot to support owners of older buildings to tackle repairs. It also aimed to effect culture change in attitudes to proactive maintenance, encouraging owners to undertake repairs regularly. The scheme has been very successful and continues to be delivered by the Stirling City Heritage Trust, recently expanding beyond the city boundary. With increasing concerns over the impact of climate change, the TBHC has a role to play is supporting owners to ensure that their buildings are in good repair and dry before installing appropriate measures to improve their energy efficiency. The scheme is currently unique in Scotland but there is potential for expansion elsewhere to support tackling disrepair and the climate emergency.
Meeting the demands of change : A clear path to a better digital enterprise architecture
Authors: Gillespie Craig , Hinson Carla
Published: July 2024

The COVID-19 pandemic has brought more change in corporate real estate (CRE) than ever before. CRE teams are now working closely with human resource (HR) teams to consider not only locations and buildings but also the experiences of the employees. This change has brought forth the opportunity to reconsider the way we collect and access data as well as the limitations of entire product ecosystems currently in use. This can be a significant and daunting task, but it does not have to be. The right product ecosystem can serve a central role in the pursuit of comprehensive data to support your data governance strategy. Starting out by understanding the changes that have occurred, key technology considerations and the issues and needs facing the business will help to make the process more manageable. This paper makes the case that better strategic decisions start by committing to taking the first step towards facing change.
Identifying tier one key suppliers
Authors: Wicks Steve
Published: July 2024

In today’s global marketplace, businesses are becoming increasingly reliant on suppliers for the provision of key processes, activities, products and services in support of their strategic business goals. The result is that now, more than ever, the failure of a key supplier has potential to damage reputation, productivity, compliance and financial performance seriously. Yet despite this, there is no recognised standard or guidance for identifying a tier one key supplier base and, up to now, there has been little or no research on how to do so effectively. This paper outlines the key findings of a BCI-sponsored research project to investigate good practice in identifying tier one key suppliers, and suggests a scalable framework process model and risk matrix tool to help businesses effectively identify their tier one key supplier base.
Developing an industry-focused supply chain management major and minor curriculum
Authors: Kumar Sanjay , Ozgur Ceyhun , Jha Sanjeev
Published: July 2024

In the recent past, universities and colleges/schools of business have been challenged with maintaining and increasing student enrolment. Novel and up-to-date curriculum that meets the needs of the industry could help in addressing this issue. In this paper we elaborate on the development of an innovative undergraduate major and minor in supply chain and logistics management. The major effectively utilises existing resources of the colleges of business, open source software in enterprise resource planning (ERP) and data analytics software such as SAS and R. The course curriculum is benchmarked with peer institutions as well as the needs of the industry. The Regional Logistics Council certified the curriculum.
Using real estate occupancy data to reduce costs, mitigate risks and meet business needs
Authors: Johnson Jess Joaquin , Duncan Ann , Adams Steven
Published: July 2024

Confronting a dynamic business environment in which all expense-related decisions are under increased scrutiny, innovative CRE managers are collecting data on the actual use of real estate to improve decision-making, measure the performance of real estate assets and identify opportunities to reduce costs. However, translating this data into actionable knowledge requires sound methods of collection and analysis in order to build credibility with stakeholders throughout the organisation and in the C-suite.Through the collaboration between Vertical Integration, Inc, and PricewaterhouseCoopers LLP (PwC), this paper illustrates how big data can be effectively leveraged to reduce real estate costs, ensure real estate resources meet business needs, and mitigate operational risks. Utilising methods such as regression analysis, seasonality adjustments, and Monte Carlo modelling, a data-driven, fact-based approach is applied to corporate real estate's most common challenges, including supporting alternative work strategies, accommodating employees acquired through corporate acquisitions, and supporting the dynamic needs of an increasingly mobile workforce.
Building semantic biomedical/scientific publishing classification systems in the context of both publishing and centralised document management
Authors: Cagle Kurt
Published: July 2024

Metadata, information about content, are typically stored in various content management systems independently from documents themselves. A new breed of hybrid data systems – most notably the MarkLogic Enterprise NoSQL Server – make it possible to embed semantic metadata with published content, making such content both easier to locate and easier to relate to other documents. This paper illustrates both how such embedding can be done, and explores the benefits of using embedded metadata for content management. This paper not only uses the MarkLogic server as a reference for how this can be done, but also discusses alternative approaches.
The age of personalised video: Driving enrolment at Villanova School of Business
Authors: Toner Cathy J. , Allen Monica
Published: July 2024

In today's highly competitive college application landscape and heavily connected world, standing out has never been more important for higher education institutions. Coupled with Gen Z's appetite for personalised social media content — particularly videos — colleges and universities across the country are facing unique challenges on a scale unheard of just a decade ago. This paper analyses how, in order to address this problem, the Villanova School of Business (VSB) introduced personalised video content into its recruitment process for early action accepted candidates as well as prospective graduate students. This innovation tool has set VSB apart and provided a creative way to share its personal approach to higher education. The paper discusses the success of this tactic over the last few years, which has affirmed key aspects of VSB's understanding of prospective undergraduate and graduate student audiences. Video continues to be an essential and effective tool for engaging Gen Z and millennial audiences. Students and parents notice and appreciate personalised content. The paper describes how students want to feel a connection with the schools they select. Universities should use personalised video to differentiate themselves from their peers and build or strengthen relationships with individuals they want in their community. Showing prospective students that their institutions are investing in them as individuals can make all the difference in encouraging them to see themselves at a specific institution and persuading them that there is a home for them in higher education.
Black holes and revelations: DAM and museum collections
Authors: Mccarthy Douglas
Published: July 2024

Formally established in 1937, the National Maritime Museum is the world’s largest source of historical maritime images. Its varied collection covers themes such as trade and empire, navigation, war and astronomy. In this paper, the author focuses on DAM development within the museum’s Picture Library, telling the story of the past five years and looking ahead to future challenges. The author shares his experiences with DAM in a cultural heritage organisation and in a commercial context.
The language metadata table: Providing a single, unified language reference source for media and entertainment
Authors: Levenson Yonah , Devlin Bruce , Emeric Eric , Nix Sarah
Published: July 2024

The Language Metadata Table (LMT) offers a single source of reference for language codes for use throughout the media and entertainment ecosystem. This paper explains how it came to be, and why it has been embraced so enthusiastically. The paper also discusses the role of the Society of Motion Picture and Television Professionals (SMPTE) as the standards body responsible for the provision of language codes adopted by the LMT. This is followed by a case study of how Paramount Global has leveraged the LMT to resolve its language needs following a series of mergers and acquisitions.
The right to data portability: An in-depth look
Authors: Belo Jose , Alves Patricia Macedo
Published: July 2024

This paper examines the right to data portability as one of the new rights of the General Data Protection Regulation (GDPR), its legal requisites and what data should and should not be submitted by a controller that receives a data portability request. It also analyses the ethos behind the right to data portability, how it comes at odds with the current status quo of data sharing and why it matters to fulfil the objectives of the European Single Digital Market.
Risks inherent within various models of decentralised crypto networks: `A framework for an objective discussion about the level of decentralisation in crypto networks and risks to true decentralisation`
Authors: Lüssem Julien , Aziz Abdel , Frías Antonio , Koyluoglu Ugur
Published: July 2024

Decentralisation is not a binary concept, but a spectrum. This paper presents a starting point for an objective discussion about the levels and risks related to decentralisation across ecosystem, consensus protocol, tokens and network distribution attributes for the largest networks of today — such as Bitcoin, Ethereum, Solana, Cardano, BNB Smart Chain, Polygon, Polkadot, Uniswap, Compound, AAVE, Curve, MakerDAO and Lido. The paper argues that it is imperative to identify, mitigate, monitor, measure and manage risks for a successful decentralised network to meet its business objectives, and emphasises that the true degree of decentralisation and risks in the network are shaped by the strengths and weaknesses of the design, and further affected by market forces creating a wide range of operational, technological, financial, strategic, legal and regulatory, reputational and business risks, among many.
The accountable healthcare leader: Can a supply chain mindset lead the way to value-based healthcare?
Authors: Conway Karen
Published: July 2024

Healthcare is undergoing unprecedented change as it transitions to a system that rewards the value, rather than the volume, of care delivered. The rules are changing, with new payment methodologies that levy stiff financial penalties on healthcare providers that fail to deliver quality care, along with incentives to improve efficiencies, care coordination and patient satisfaction. As the system changes, so, too, must the strategies and skill sets of those charged with leading their organisations through this disruptive conversion. The newly released final rule on Comprehensive Care for Joint Replacement Model provides insight into the changing nature of healthcare reform under bundled payment programmes and can be used to assess the kinds of leadership strategies and skills that will be needed to succeed in a value-based healthcare market. Hospital leaders will be measured on their ability to improve collaboration and coordination across internal functions and with outside partners whose financial and clinical performance will have a real impact on hospital reimbursement. This level of coordination will require investments in underlying technology and care coordination to link financial expenditures and process improvements with outcomes data. To achieve these fundamental objectives, healthcare executives can learn from essential traits of leaders in iconic firms outside of healthcare, from Tesla to Netflix, the application of design thinking and open innovation, and a supply chain mindset that organises care around the demand – the patient – in contrast to a more traditional supply-driven system that is focused primarily on hospitals and physicians.
Internal investigations into regulatory misconduct: Key issues for individuals
Authors: Kean Francis , Karampetsos Menelaos
Published: July 2024

This paper will address key issues for individuals in respect of internal investigations prompted by significant, non-criminal, financial regulatory issues. For the purposes of the paper, the authors will focus on firms authorised and regulated by the Financial Conduct Authority (FCA) and internal investigations conducted as a result of a breach or suspected breach of FCA rules. The paper will cover matters relevant to individuals such as: (i) duty to participate, (ii) rights and obligations, (iii) access to materials, (iv) legal advice and (v) costs/the availability of insurance coverage. The analysis will be framed in the context of current FCA enforcement trends and priorities regarding both entities and individuals.
The payments industry in Australia: Status and future developments
Authors: White Andy
Published: July 2024

The payments ecosystem is experiencing accelerated change, with the COVID-19 pandemic acting as an additional catalyst. This paper looks at the example of Australia, where regulation has been reset to reflect, and future-proof its handling of, these changes. With a focus on regulation, and the modernisation of payments systems, this paper concentrates on what these changes mean for legacy payment systems, for the future of cash, and for their end users, especially in terms of their trust and confidence in payments.
How can we effectively regulate grid security?
Authors: Alrich Tom
Published: July 2024

The NERC CIP standards were designed to prevent potentially devastating cyberattacks on the control systems that run the North American Bulk Electric System (BES). While these standards have undoubtedly contributed to making the BES much more secure, they also suffer from some serious — and escalating — problems that are pushing them toward the point that in a few years the North American Electric Reliability Corporation — Critical Infrastructure Protection (NERC CIP) standards may be seen as causing more harm than good. This paper describes what the author believes to be the four most important problems with NERC CIP and discusses their causes and effects. The paper concludes with a set of general principles that could be used to construct a new NERC CIP compliance regime (including the standards themselves and the rules for enforcing them) that would avoid these problems and set NERC CIP on a sustainable track, so that the standards can continue to be seen as a powerful force for improvement of the security of the electric power grid. The paper provides ‘lessons learned’ not just for NERC CIP, but for other mandatory cyber security standards as well. The author hopes that these lessons learned will be applied in practice.
Incorporating an annual giving campaign into the academic curriculum: A guide to getting started
Authors: Dipalma Sonya R.
Published: July 2024

Utilising social media platforms in annual giving campaigns are effective because the campaign reaches potential donors on their preferred social media channel and offers them a level of engagement with their alma mater through visual content and hashtags. Student participation in annual giving campaigns is often an overlooked opportunity at many universities. At a small liberal arts university, student participation became an essential component to an annual giving campaign when the participation was integrated with learning outcomes for a social media course. As a result of this integration, the annual giving campaign benefitted from student-generated content, interconnectivity with student social media networks and elevated traffic on university social media networks. Total campaign donations between annual giving years of 2018 and 2019 increased by 63 per cent and the total number of donors by 34 per cent. This case study offers a guide to implementing a course in social media and fundraising designed to provide students with real-time campaign experience during an annual giving campaign. Posting content on social media platforms is second nature for most students as these platforms serve as the primary tool for their interaction with family, friends, organisations and favoured brands. The successful integration of learning outcomes with an annual giving campaign expands the literature surrounding media multiplexity and social media capital. This case study lends itself to literature focusing on enhancing the relationship between students and the university experience for future increased alumni participation.
Instinct over strategy: The pivotal shift in social media marketing
Authors: Sweeney Tom , Phillips Harriet
Published: July 2024

Strategic planning on social is starting to give way to another tactic — instinct. With AI integrated feeds dominating platforms like TikTok brands must adopt a more fluid approach to marketing. Success in this arena is based on pace, the right creatives and collaboration. The brands that can quickly identify emerging trends (by detecting ripples) leverage them (by riding waves) will reap the benefits long term (with the power of tides). This paper details how to blend data analysis with the right creativity to help ‘manufacture luck’ on social and foster genuine connections in the new era of social media.
Advanced algorithms for improved baggage handling
Authors: Pisinger David
Published: July 2024

According to SITA, customer satisfaction in airports depends heavily on the quality of baggage handling and the speed of delivery. Baggage handling infrastructure is, however, both costly and extremely space-consuming; hence, it is necessary to use the resources optimally. In this paper, we present strategies for optimising baggage processes in airports for outbound and inbound baggage. Outbound baggage is defined as baggage checked-in locally at curbside, transported to the airside by the baggage handling system (BHS), where it is sorted to a chute (lateral). Based on a case study, the authors introduce the idea of shifting the assignment strategy of chutes from a conventional build to a more handler-friendly compressed build. This is achieved without extending the baggage infrastructure, but by using advanced optimisation methods to allocate chute(s). Inbound baggage is baggage terminating in the airport after being reclaimed by the passenger. For inbound baggage, the process is different and based on batches. The paper is presenting an idea of how to use an optimised algorithm to allocate reclaim belts in the offloading facilities while improving the experience for passengers in the reclaim hall. The case studies are based on examples from Copenhagen Airport.
How Bayer Crop Science grows logistics excellence via digitalisation
Authors: Ivanyi Johnny , Leung Terence
Published: July 2024

Like most companies, Bayer Crop Science is facing increasing volatility on both the supply and demand sides. Materials shortages, increasing costs, transportation roadblocks and demand fluctuations create constant challenges. And the seasonal nature of the company’s business, which is based largely on regional growing seasons, leaves little room for error. Bayer Crop Science’s global logistics team bears the brunt of continuing to deliver on customer promises, profitably, despite these constant exceptions to plan. To maximise service, resiliency, sustainability and financial results, Bayer Crop Science needed to optimise its global transportation and logistics processes. The company was seeking to increase visibility and responsiveness to disruptions, as well as establish standardised worldwide practices and shared value that would lead to more fact-based, profit- and service-driven decisions. This was impossible while 350 facilities, in more than 70 countries, were using disparate tools, outdated legacy systems and manual processes to manage a logistics network that had become incredibly complex. Several years ago, Bayer Crop Science embarked on a digital transformation that establishes a common platform — Blue Yonder’s transportation management and warehouse management solutions — as well as standardised processes and workflows, across the company’s sprawling logistics footprint. While the transformation at Bayer Crop Science is still under way, transportation and warehousing operations in 64 countries have been digitalised. This paper describes some early results, including a 3–5 per cent reduction in overall transportation spend, a 7 per cent increase in asset utilisation, decreased environmental impacts and a cultural change that is making Bayer Crop Science employees both happier and more productive.
An assessment of the impact of self-service technology (SST) on firm performance: Case study of a bank in Zimbabwe (2009–13)
Authors: Mazana Reginald , Rupere Taurayi , Kabanda Gabriel
Published: July 2024

The evolving and widespread information infrastructure worldwide has created a digital economy and enabled the development of electronic commerce. This profligate emerging economy is bringing rapidly mutable technologies, aggregating business knowledge intensity, and crafting virtual supply chains for service delivery channels such as self-service technology (SST). The unswerving consequence is a shifting of the balance of power towards customers’ needs. This paper aims to reveal why Zimbabwean banks are failing to capitalise on the usage of SSTs, despite similar products doing well in developed countries. A case study of a local bank in Zimbabwe was used and data were collected using questionnaires from bank clients, workers, and management. The results indicate that there is a lack of confidence in using banking services. The banks are failing to tap into the informal sector for the largely unbanked market. The banked population is not sufficiently large for the banks to create a critical mass, but they continually try to increase their footprint through the use of traditional banking methods and hence increasing cost. The paper concludes by proposing strategies on the best ways of capitalising on technology as a game-changing strategy.
Selecting a collections management system: Considerations for information professionals
Authors: Note Margot
Published: July 2024

Cultural heritage organisations are facing a growing demand for information services at the same time as diminished funding. Success requires innovative practices that maximise resources while focusing on user needs. A good collections management system supports these goals, allowing information professionals such as librarians, archivists and curators to preserve and reveal records of enduring value. This paper discusses the process for implementing a collections management system to allow institutions to uncover collections and fulfil their commitments to research, education and outreach.
Sustainability matters : Best practices and challenges on sustainability data and how to integrate ESG and climate risk into your operating model and risk framework
Authors: Sharman Pat
Published: July 2024

Securities services companies need to respond to changing risks and the impacts they could have on operational resilience. Much of the focus has been on identifying risks relating to asset protection, or factors that can have an impact on revenue, such as falling interest rates. With the potential threat of climate change on asset prices, and the risk more broadly of climate change to financial markets, custodians need to rethink risk, both at an operational level and how they support asset owners and asset managers to help mitigate these risks.