Teachers' trust in AI‐powered educational technology and a professional development program to improve it
Authors: Nazaretsky Tanya , Ariely Moriah , Cukurova Mutlu , Alexandron Giora 
Published: May 2022

Evidence from various domains underlines the critical role that human factors, and especially trust, play in adopting technology by practitioners. In the case of Artificial Intelligence (AI) powered tools, the issue is even more complex due to practitioners' AI‐specific misconceptions, myths and fears (e.g., mass unemployment and privacy violations). In recent years, AI has been incorporated increasingly into K‐12 education. However, little research has been conducted on the trust and attitudes of K‐12 teachers towards the use and adoption of AI‐powered Educational Technology (AI‐EdTech). This paper sheds light on teachers' trust in AI‐EdTech and presents effective professional development strategies to increase teachers' trust and willingness to apply AI‐EdTech in their classrooms. Our experiments with K‐12 science teachers were conducted around their interactions with a specific AI‐powered assessment tool (termed AI‐Grader) using both synthetic and real data. The results indicate that presenting teachers with some explanations of (i) how AI makes decisions, particularly compared to the human experts, and (ii) how AI can complement and give additional strengths to teachers, rather than replacing them, can reduce teachers' concerns and improve their trust in AI‐EdTech. The contribution of this research is threefold. First, it emphasizes the importance of increasing teachers' theoretical and practical knowledge about AI in educational settings to gain their trust in AI‐EdTech in K‐12 education. Second, it presents a teacher professional development program (PDP), as well as the discourse analysis of teachers who completed it. Third, based on the results observed, it presents clear suggestions for future PDPs aiming to improve teachers' trust in AI‐EdTech.

Practitioner notes

What is already known about this topic

Human factors, and especially trust, play a critical role in practitioners' adoption of technology.

In recent years, AI has been incorporated increasingly into K‐12 education.

Little research has been conducted on the trust and attitudes of K‐12 teachers towards the use and adoption of AI‐powered Educational Technology.

What this paper adds

This research emphasizes the importance of increasing teachers' theoretical and practical knowledge about AI in educational settings to gain their trust in AI‐EdTech in K‐12 education.

It presents a teacher professional development program (PDP) to increase teachers' trust in AI‐EdTech, as well as the discourse analysis of teachers who completed it.

It presents clear suggestions for future PDPs aiming at improving teachers' trust in AI‐EdTech.

Implications for practice and/or policy

Pre‐ and in‐service teacher education programs that aim to increase teachers' trust in AI‐EdTech should include a section providing teachers with a basic understanding of AI.

PDPs aimed to increase teachers' trust in AI‐EdTech should focus on concrete pedagogical tasks and specific AI‐powered tools that are considered by teachers as helpful and worth the effort to learn.

AI‐EdTech should not restrict teachers to follow specific pedagogical scenarios, but rather provide teachers with the freedom to design and implement various types of pedagogies that meet their preferences, students' needs, and classroom reality.

Teacher agency is key to gaining their trust. AI‐EdTech should allow teachers to review, modify, and if necessary, override AI‐based recommendations before they are sent to students.