Influence of Devolution Monitoring and Evaluation on Service Delivery in Garissa County Government
Authors: Hussein Issa Mohamed , Minja David 
Published: July 2019

Service delivery in the county government, just as is in the national government, has been termed as not satisfactory. Some of the ways seconded to improve the situation is introduction of monitoring and evaluation. Monitoring and Evaluation system provides the necessary feedback for economic development and policy interventions. However, this area has not received the much-needed attention especially in the county level. In order to accurately and timely track the development progress made in Kenya and the 47 counties in particular, there is need for an efficient M&E system. The absence of this framework limits effective public service delivery thus constraining the acceleration of economic development in Kenya and therefore impacts negatively on the overall welfare of the citizens. To find out the effect of monitoring and evaluation on service delivery in the devolved system, this study is timely so as to make policy recommendations for improvement. This study specifically aimed to establish the effect of performance monitoring on service delivery in a devolved system, to determine the effect of measuring results on service delivery in a devolved system, to find out the effect of reporting and learning on service delivery in a devolved system and to determine the effect of monitoring and evaluation systems on service delivery in a devolved system. The study was guided by the Programme theory of Evaluation, Resource Dependency Theory and the Stakeholder Theory. A descriptive survey research design was adopted for the study. The population of the study was the main committees involved in discussing reports relating to monitoring and evaluation of CIDP preparation and implementation progress at county level. A census was conducted on this population. Data was collected through structured questionnaires of the Likert format. After collection, both descriptive and inferential statistics was established through SPSS software. The study found out that performance monitoring had a positive influence in service delivery at Garissa County Government. Measuring results significantly influenced service delivery at Garissa county government. Reporting and learning had a significant influence on service delivery at Garissa county government. Monitoring and evaluation systems significantly influenced service delivery at Garissa county government. The study concludes that the county government of Garissa performed evaluation of cost performance. The county government evaluated whether projects in the county were of high-quality performance. The county government conducted surveys to establish the durability of projects. The county government established the sustainability of Projects before implementation. Garissa county government established the frequency of reporting monitoring and evaluation information. The county government of Garissa had up to date routine monitoring systems for effective M & E process. The study recommends that the county government of Garissa ought to performed evaluation of cost performance. The county government ought to conduct surveys to establish the durability of projects. The county government ought to establish the sustainability of Projects before implementation. The county government ought to establish flexible feedback mechanisms for monitoring and evaluation results. Garissa county government ought to establish the frequency of reporting monitoring and evaluation information. The county government of Garissa ought to have an up to date routine monitoring systems for effective M & E process.

This is an open-access article published and distributed under the terms and conditions of the Creative Commons Attribution 4.0 International License of United States unless otherwise stated. Access, citation and distribution of this article is allowed with full recognition of the authors and the source.