bluuebunny/crossref_metadata_2025 huggingface dataset:
MEASURING THE STUDENTS’ PERCEPTION OF SERVICE QUALITY
Authors: Kurniawan Leonardi Lucky , . N. Purnomolastu
Published: February 2019

Like in many other countries, higher education institutions in Indonesia are facing intense competition as the higher education market becomes globalized and competitive pressure intensifies. It is essential that higher education institutions continually monitor the quality of their services and commit themselves to continuous quality improvements in order to respond to the needs of their stakeholders. Measuring service quality in higher education is thus essential In order to provide a comprehensive view of the quality of education, it is valuable to assess not only student perceptions of their educational outcomes but also their perceptions of the manner in which polytechnic education is provided.This study aims at measuring the students’ perception of the service quality of education in a department; identifying differences of the student perception on the service quality based on their academic profiles; identifying which service attributes are more influential in providing service in higher education; and offering recommendation to the management which area(s) still need(s) some improvement.Using the 5-scale questionnaires, the researchers collected the data for the study from graduates of the 5 departments- Accounting, Marketing Management, Secretary Foreign Business Language and Taxation. Pearson Chi-Square and Alpha Cronbach techniques were used to test the validity and reliability before analyzing the data from the questionnaire. Descriptive statistics was deployed to find out the mean value of each indicator. This was followed bv Dummy Regression analysis.    JThe findings of the study suggest that faculty plays the most prominent indicator in reflecting the students perception of service quality of department.
PENGARUH KEPERCAYAAN, KEPUASAN KONSUMEN, DAN NILAI YANG DIPERSEPSIKAN PADA LOYALITAS DAN KOMITMEN
Authors: Simatupang Rintar Agus
Published: February 2019

This research aims to analyze the influence of trust, consumer satisfaction, perceived value, and commitment in loyalty and to analyze the influence of trust, consumer satisfaction, and the perceived value toward commitment.There are 500 respondents used in this research. They were taken using convenience sampling. The confirmatory factor analysis is employed to find out the validity and reliability of the data. The multiple regression analysis is used to analyze the data.The result of this research shows that in the first analysis, the trust, the perceived value and the commitment positively influences the loyalty, whereas consumer satisfaction had no significancy influence on the loyalty; the second analysis shows that consumer satisfaction and the perceived value positively influence the commitment, whereas the trust had no significant positively influence on the commitment.
STRATEGI KEBIJAKAN PENINGKATAN DAYA SAING PRODUK INDONESIA MELALUI PEMBENTUKAN KAWASAN EKONOMI KHUSUS (KEK)
Authors: Soesilowati Etty , . Widiyanto
Published: February 2019

This research was intended (1) to conduct deep examinations on the preparedness of KEK (Special Area for Economic Activity) infrastructures and the related institutions for investors. (2) to conduct the relevant cost-benefit analyses. This research employed quantitative and qualitative approaches. The analyses showed that there were really infrastructure supports (a sea harbor for exports, roads of national class, by pass, a tolled highway, railroads, an international airport and ample electricity), vendor supports (3,339 big- and medium-size industries, 644,000 small industries, a metal industrial center, 524 manufacturers and 873 export-oriented industries) and human resource supports (9 State-owned Colleges, 332 Private Colleges, 782 Vocational High Schools, 19 Private Work Training Centers and 2 State-owned Work Training Centers). Based on an assumption of an average price of Rp. 45,000/m for land and an average cost of Rp. 60,000/nT for filling out 2-meter deep coastal areas, it can be concluded that the recommended project should be continued because it has positive cashflows and net-cashflows as well as relatively high B/C ratio (19 kali). However, it has a relatively long waiting time for ROI (at least 25 years) and small IRR (7.7%).
THE ROLE OF SATISFACTION AS MEDIATING FACTOR BETWEEN PERCEIVED SERVICE QUALITY AND LOYALTY
Authors: Arichristyna Astrie , Budi Andy Susilo Lukito
Published: February 2019

This study introduces satisfaction as a mediating factor between perceived service quality and customer loyalty. To confirm its role as a mediator, this study compared results between the no use and the use of satisfaction in a model. This study takes 155 customers of a bakery branch located in Jakarta respondents and this study uses path analysis technique to measure the mediating effect. The result shows that satisfaction mediates nicely to the model and while it plays as a mediating factor, perceived service quality significantly affect to customer loyalty with indirect relationship. The comparison result with the no-use of mediating factor shows that the role of satisfaction as mediating factor increases the power or explanation.
TIME VARYING BETA (DUAL BETA): CONDITIONAL MARKET TIMING CAPM
Authors: Sudarsono Rachmat , Husnan Suad , Tandelilin Eduardus , Ekawati Erni
Published: February 2019

Dual beta became a debate between researchers in finance especially investment and portfolio. This research test CAPM using dual beta predictions in conditional market timing. The research tested unconditional and conditional Beta, that showed linear and positive affect of return toward risk on single and multiperiods. The beta’s slope skewed but with moderate skewness, and there is no zero beta. However if the investors have les diversified portfolio, its show idiosyncratic risk and systematic risk determine the securities pricing model. Conditional beta test, showed positive slope for SML on bullish market, and negative for bearish market. There is also showed a shock to volatility because of leverage effect and or volatility feedback. The responsiveness of positive shock (bullish market) and negative (bearish market) is positive, however the magnitude of SML slope higher for bearish than bullish market. Dual beta remains consistent in explaining positive effect of risk and return. Dual beta able to reduce the idiosyncratic risk on bearish market rather than on bullish market.
THE EFFECT OF CUSTOMER EXPERIENCE DESIGN, RELATIONSHIP QUALITY, AND EMOTION CONNECTION ON LOYALTY
Authors: Ardyan Elia
Published: February 2019

The purpose of this study is to determine the effect of customer experience design, emotion connection and relationship quality on customer loyalty. Hotel must manage the consumer experience well. When the consumer experience increase, it will give effect to increasing relationships quality and emotional connection. Increasing the quality of the relationship and emotional connection between the consumer and hotel is expected to increase customer loyalty. The sample in this study is 142 respondents. The analysis in this study uses a structural equation model, in which we use Amos version 20 to help data analysis. The result of this study : (1) there are positive and significant effects between customer experience design on relationship quality and between customer experience on emotional connection; (2) there are not any positive and significant effects between customer experience design, emotional connection, and relationship quality on custimer loyalty.
COMPETENCY MAPPING PER COMPANIES FUNCTIONAL MANAGERIAL IN EAST JAVA
Authors: Tandelilin Elsye
Published: February 2019

The rapid changes in business environment required the development in managerial competencies too. In dynamic environment, changes in patterns of works, strategic, and operational decision making in managerial positions require high competence qualifications, which must be possessed by managerial officials. One of the HR competencies – human capabilities – compresses 4 (four) elements, namely knowledge, abilities, skills, and attitudes. Each of the four elements is exposed to three types of levels: ultimate, standard, and supported and this research focus on the ultimate level. The purpose of this study was to describe the map of competencies in four managerial positions as financial manager, human resource manager, marketing manager, and production manager. This research applied a quantitative approach Survey and interview used to collect primary data sources. Non-probability sampling with quota sampling technique is used to collect data with the total of 234 respondents. The results showed that each manager in each position required different competencies to do his/her job effectively.
FUNDAMENTAL FACTORS OF BOND RATING REGISTERED IN INDONESIA BOND MARKET DIRECTORY 2008-2012
Authors: . Felix , Arifin Agus Zainul
Published: February 2019

Investment decision is determined by the quality of the instrument. The quality of Bond as investment instrument is reflected through its rating since it provides signal and information related to the default risk. Bond rating is determined by many factors. Previous researches have shown different conclusion on which factors influence it, therefore further research is needed to be conducted to determine which factors affect it most. The objective of this research is to explain the influence of fundamental factors to the bonds rating listed in Indonesia Bond Market Directory 2008 – 2012,rated by Pefindo. The samples were tested by the Logistic Regression (Stepwise - Backward). The research concluded that only Retained Earnings, Leverage, and Guarantee have effect on the Bonds Rating.
THE RISK OF BEING UNSYSTEMATIC AND STOCK RETURNS: THE EMPIRICAL TEST ON CAPITAL VALIDITY OF CAPITAL ASSET PRICING MODEL
Authors: Rachel Arfiana
Published: February 2019

The objective of this research is to analyze the effect of idiosyncratic risk to stock return on Indonesia Stock Exchange. To test these variables, the study applied two pass regression with time series data of stock return LQ45 and stock price index from January 2014 - December 2014. The estimation method used in the first pass regression was selected by characteristics of the return data, that is EGARCH (1,1) method for heterokedasticity data and Ordinary Least Squares for constant variance data. Specifications on the second pass regression models using cross section data, that is month by month cross sectional regression of 30 stock portfolios, which aim to identify unsystematic risk role in explaining the behavior of the return from stock portfolio. The findings of this study indicate that unsystematic risk has insignificant effect on stock return. These findings support the statement postulated in Capital Asset Pricing Model (CAPM), that the only relevant risk in explaining the return of stock only systematic risk, so there is no statistical evidence is strong enough to declare that the unsystematic risk can play a role in explaining the movement of stock return.
DETERMINANT INTERELATION CUSTOMER LOYALTY OF TELKOMSEL PREPAID CARD IN JAKARTA
Authors: Ayuni Devi , Mulyana Andy
Published: February 2019

In recent decades the mobile telecommunications technology has grown very rapidly. The deregulation of the telecommunications sector opens greater opportunities for telecommunications companies to compete to provide cellular service. Competition is extremely tight lead mobile telecommunications company strategy and redesign the business to survive and improve their competitive advantage. One of the survival strategies undertaken by establishing customer loyalty. This study aims to analyze the determinants of loyalty interrelation consisting of service quality, perceived value and customer satisfaction. The population used in this study were students Sympathy GSM prepaid card users. For the purposes of quantitative analysis, determination of scores for each item questionnaire used a Likert Scale. While processing the data using SEM with LISREL 8.7 software assistance. Validity and reliability using Confirmatory Factor Analysis (CFA). From six hypothesis, 5 were accepted while others rejected 1. Quality services and significant positive effect on perceived value and customer satisfaction, but had no effect on customer loyalty. The influence of service quality on satisfaction is greater than the influence of service quality on perceived value. Service satisfaction and loyalty is influenced by perceived customer value. The influence of perceived value on loyalty greater than the satisfaction. Customer loyalty is positively and significantly influenced by customer satisfaction. Based on the contribution of indicator constructs, to achieve customer loyalty as the Telkomsel GSM prepaid card providers need to maintain and improve Sympathy area range, sound quality, connection and signal quality. With the improvement of the quality of the customer will feel the positive perceived value that includes the sacrifice of energy, effort, and time the customer. Additionally, it will create customer satisfaction that keeps the sympathy GSM prepaid card service as well as providing recommendations and positive word of mouth to others.
THE STRATEGY OF ONLINE START-UP BUSINESS EXPANSION THROUGH POP-UP STORES INNOVATION
Authors: Padmalia Metta
Published: February 2019

Entrepreneurial Marketing is a marketing activity conducted by small and medium-sized enterprises with an entrepreneurial approach. The Businessmen who able to respond market conditions quickly and anticipate market changes can be called an entrepreneurial marketer. It is very necessary, especially for start-up business that must keep innovates in order to develop brand and boost demand. Generally, start-up businesses are still not trusted by the market because of their new brand, especially for online start-up businesses which market trust is still not obtained yet. The people still not believe in it, because online start-up business doesn’t have a physical store, so they can’t see, touch or feel the product directly. These obstacles can be overcome through a pop-up store so that prospective customers can be sure before buying the product. Based on this phenomenon, researcher want to identify what is the barriers to business start-ups in developing markets. This research conducted with qualitative method by interviewing 8 project group business students at Ciputra University, Surabaya. This research has provided an entrepreneurial marketing strategy through the development of pop-up stores that fits with the needs of Ciputra University students’ business projects. Hopefully, it can be applied for business start-up to strengthen brand and increase consumer demand.
THE INFLUENCE OF INTRINSIC AND EXTRINSIC FACTOR ON COMMITMENT AND THE IMPACT ON THE PERFORMANCE OF EMPLOYEES
Authors: Bodroastuti Tri , Andhani Aprillia Putri
Published: February 2019

This study aimed to determine the influence of intrinsic and extrinsic factors on commitment and impact on the performance of employees of Sejahtera Sunindo Trada Company. The populations in this study were employees of Sejahtera Sunindo Trada totaling 100 people. The entire population was sampled, so that the samples were 100 respondents. No sampling technique for this study since used census study which all employees which the workshop became respondents.The analytical tool used in this research was Structural Equation Model (SEM) using Partial Least Square (PLS). The first hypothesis testing showed there was no significant positive influnce between intrinsic factors and commitment by the t value was smaller than the value t table 1.274 < 1.96. The second hypothesis testing showed there was no with significant positive influnce between extrinsic factors with the commitment to the value of t is greater than t table is 1.973 > 1.96. The third hypothesis testing showed no significant positive influnce between commitment and performance and the intrinsic value of the t less than the value t table is 1.181 < 1.96. The fourth hypothesis showed there was no significant positive influence between intrinsic and performance with the value t was greater than t table 3.008 > 1.96. The fifth hypothesis was there no significant positive influence between extrinsic factors and performance by the t value greater than the value t table is 3.864 > 1.96.
THE FACTORS THAT INFLUENCE THE DIVIDEND POLICY AND ITS IMPACT ON FUTURE EARNINGS GROWTH OF COMPANY IN CONSUMER GOODS INDUSTRY SECTOR LISTED IN BEI DURING 2010-2014 PERIOD
Authors: Setiawan Ricky , Murhadi Werner R. , Silvia S. Bertha
Published: February 2019

This study aimed to analyze the factors that influence the dividend policy and its impact on future earnings growth. Variable used include size, leverage¸ lagged dividend policy, growth, and profitability. This study uses a quantitative approach to the analyze and use two stages least square as a model. This study used a sample of firm in the sector of consumer goods industry that distribute the minimum dividend 2 times on 2010-2014. The results showed that variable size, dividend payment of the previous period, and profitability has a positive and significant impact on dividend policy. While variable growth leverage and significant negative effect on dividend policy. For the second model variables profitability have a significant negative effect on the future earnings growth. While the variable leverage has significant negative effect on the future earnings growth. Other variables such as dividend policy, size, and growth have no significant effect on future earnings growth.
THE EFFECT OF CAPITAL STRUCTURE ON THE VALUE OF A BUSINESS ENTITY WITH QUADRATIC MODEL TESTING IN PROPEERTY, REAL ESTATE AND BUILDING CONSTRUCTION SECTORS
Authors: Suryawan I Putu , Mahadwartha Putu Anom
Published: February 2019

The purpose of this study was to find empirical evidence on the effect of capital structure on the value of a business entity in accordance with the static trade-off theory. This study used a sample of enterprises in the property, real estate and building construction sector that are listed in the Indonesian Stock Exchange during the period of 2009-2012. The selection of the sample in this study using a non-probability sampling technique with the type of purposive judgment sampling. The samples used in this study are 160 during the years of observation. The method of analysis in this study is using quadratic regression. The findings in this study indicate that capital structure significantly influence the value of a business entity in accordance with the static tradeoff theory.
PROFESSIONAL COMMITMENT OF ACCOUNTANT AND THE COMMITMENT OF PUBLIC ACCOUNTING FIRMS ON AUDITOR’S JOB SATISFACTION
Authors: Tandiontong Mathius
Published: February 2019

The Public Accounting Firms (PAFs) have notoptimally met their user’s expectation in providing high quality auditings services. Many financial scandals that involve public accounting practitioners are still occurring. They make users of auditing service confuse about integrity of Certified Public Accountants. This study aims to obtain empirical evidences in evaluating of the extent to which the professional commitment of accountant and organizational PAFs commitmenaffecton auditor’s job satisfaction. This studyusesan explanatory surveymethod, althoughits detailsalso contain some descriptions, however because it is a relational research, its focus lay on relational explanations among verificative variables. Some operationalized variables are included in this study, consisting ofprofessionalcommitment, organizational commitment, and job satisfactionthat paymore fundamental emphasis on their indicators. Datawere collected throughquestionnaire distributionto targetedrespondents, as well aslimitedinterviewsor documentary studies as additional efforts to obtain explanatory elements from survey findings. Analytical units in this study involved the Public Accounting Firms (PAFs) in Indonesia with total population as 417 PAFs. Samplings by a simple proportional randomized method in 79PAFs with 347 accountants as responding target weresent questionnaires. Data analytical and testing methods were carried out by the Structural Equation Modeling (SEM) analysis. The research findings showed that professional commitment of accountants and commitment of the PAFs organization affects auditor’s job satisfaction, both simultaneously or partially.
PRODUCT QUALITY AND PRICE PERCEPTION BUYING DECISION AGAINST SALONPAS PAIN RELIEF PATCH IN HYPERMART DAAN MOGOT WEST JAKARTA
Authors: Tyas Ari Anggarani Winadi Prasetyoning , Wulandari Desy
Published: February 2019

In this research aims to analyze the influence of the quality product (X1) and perceived price (X2) on purchase decisions (Y) toward Salonpas Pain Relief Patch (Case Study in Hypermart Daan Mogot West Jakarta). The data used in this research is primary data obtained from the answers of the respondents who had bought and feel Salonpas Pain Relief Patch. The sampling technique used in this research was a non-probability sampling, whereas the sample collection method can be done by purposive sampling method and the method of determining the number of samples generated using the MOE formula of 100 respondents. Respondents in this study is that consumers are shopping in Hypermart Daan Mogot West Jakarta ever purchased and feel the Salonpas Pain Relief Patch. This research uses multiple linear regression method. Research results show that the quality of products (X1) has a significant influence on purchasing decisions (Y), and price perception has a significant influence on purchasing decisions (Y), but it also results showed that the quality of products (X1) and perceived price (X2) jointly have a significant impact on the purchase decision.
THE EFFECT OF MANAGERIAL OVERCONFIDENCE ON CORPORATE FINANCING DECISION
Authors: Siswoyo Eujenita , Mahadwartha Putu Anom , Sutejo Bertha Silvia
Published: February 2019

The objective of this research is to examine the effect of managerial overconfidence on corporate financing decision of the miscellaneous industry sector in Indonesian Stock Exchange for the period of 2011-2015. This research uses quantitative perspective with linier regression in a panel data for all of the research’s observation. Fixed effect models (FEM) is employed to examine the effect of managerial overconfidence on corporate financing decision. CEO personal characteristics such as profile photo, education, experience, gender, tenure, and age are used as the proxy of managerial overconfidence. The result of this research indicate that: first, CEO overconfidence has positive significant effect on corporate financing decision; second, CEO profile photo has negative significant effect on leverage; third, CEO education has no significant effect on leverage; fourth, CEO experience has positive significant effect on leverage; fifth, male CEO tend to use more debt than female CEO which means gender has positive significant effect on leverage; sixth, CEO tenure has positive significant effect on leverage; seventh CEO age has negative significant effect on leverage.
EFFECT OF PAYABLE TO PROFITABILITY IN SECTOR COMPANY INFRASTRUCTURE, UTILITIES, AND TRANSPORTATION IN IDX PERIOD 2010 - 2014
Authors: Prasetyo Yohan , Wijaya Liliana Inggrit , Sutejo Bertha Silvia
Published: February 2019

This study aims to examine the effect of short terms debt to total asset, long term debt to total asset , total debt to total asset, debt to equity ratio as a independent variables with sales growth and size as a control variable on infrastructure,utilities and transportation industry sector in Indonesia Stock Exchange (IDX) with the period 2010-2014. The variables tested are the variables that can affect profitability. This study uses a quantitative approach to multiple linear regression analysis model. This study used data drawn from infrastructure,utilities and transportation companies listed on Indonesia Stock Exchange for the period 2010-2014. The samples used in this study were 35 companies with 175 observation points at first by using classical. The study findings suggest that short term debt to total asset significant positive effect on the profitability, long term debt to total asset significant positive effect on the profitability, total debt to total asset significant positive effect on the profitability, debt to equity ratio is significantly negative effect on the use of profitability, size as a control variable contributed effect againsts independent variable against the dependent variable, sales growth as a control variable not contributed effect againsts independent variable against the dependent variable.
IMPROVING SERVICE QUALITY OF CALL CENTER USING DMAIC METHOD AND SERVICE BLUEPRINT
Authors: Abdul Fino Wahyudi , Purwatmini Nining
Published: February 2019

AbstractCustomer satisfaction is an important factor to businesses, because it causes customers to constantly return to use the service. Customer satisfaction is also related to the quality of service received by the customer of the companys’ products or services. The problem of OC’s call center service quality happened at the first time a customer contacts the call center where waste of customer’s waiting time is detected. Service quality improvement methods used in the analysis of the waste of customers’ waiting time is the DMAIC and lean approach. Results showed that improvement is seen at the sigma level. The tools used are SIPOC, pareto diagram, CTQ, two proportion test, DOE, p-chart, and minitab-16. Service blueprint analysis is used to analyze and discuss the relationship between service quality improvement using DMAIC in service process, points of contact with customers, and the evidence seen by the customer serviceKeywords: service quality, lean, DMAIC, service blueprint, sigma level
TRUST MODERATION ROLE TOWARDS REVISIT INTEREST IN BANGSRING UNDERWATER TOUR
Authors: Widi Nugraha Kristian Suhartadi
Published: February 2019

Tourist can voluntarily do sacrifice in order to get experience when during travel. The important in knowing the tour visitor behaviour can easily push the forming of tourist interest to revisit by minimizing marketing cost. This research aims to test the trust moderation role towards tourist revisit interest in Bangsring Underwater Tour Banyuwangi. Analysis technique used in this research is Moderated Regression Analysis (MRA) with data collection technique through questioner distribution and in-depth interview.This research done by taking respondent of 120 by purposive sampling method. This research result shows that there is no trust variable moderation effect that strengthen the connection between visitor experience with revisit interest. With multiple regression analysis testing proven that trust is predictor factor and together tourist experience and trust have significance impact toward tourist revisit interest Bangsring Underwater Tour increasing.
MENCIPTAKAN SDM SEBAGAI "HUMAN CAPITAL" MELALUI BUDAYA ORGANISASI
Authors: Rusdiyanto Johny
Published: February 2019

In the future, the existence of organizations will very depends on its' capabilities to cover and handle the unpredictable changes of environment around the world. As Chatell said, "All organizations should be have three ultimate capabilities that enable organizations to become more responsive, adaptive and innovative”. Are organizations today prepares to fight for the future in uncontrollable conditions? The answer of this question is depends on theirs' Human resources availability within organizations. Organization will become more innovated when they have Human Resources with innovation competencies to create the best performance. Stewart say, this specialized Human resource be known as a "Human Capital”. They work not just as a worker” but more to act as a "thinker Some efforts to create employee to become a human capital find highly success when management of its organization give highly support through organization culture building to match theirs' expectation to create employee as a human capital. This article explains deeply about the role of organization culture and its ’ contribution to support the making of a human capital in an organization.
BID RIGGING SEBAGAI BENTUK PRAKTEK PERSAINGAN USAHA TIDAK SEHAT
Authors: Wijanarko Bobby
Published: February 2019

"The Law of The Republic Indonesia Number 5 Year 1999 Concerning the Prohibition ofMonopolistics Practices and Unfair Business Competition intended for the enforcement of provisions of law and providing equal protection for every business actor in an effort to create fair business competition. Business actors shall be prohibited from entering into conspiracies with other parties in order to determine awardess of tenders which may result in unfair business competition.Bid rigging is a particular form of collusive pricefixing behaviour by which firms coordinate their bids on procurement or project contract. Bid Rigging is an agreement between parties over which competitor will win a tender -often from government agencies. This agreement may be accomplished by one or more bidders agreeing to refrain from submitting bids, or by the bidders agreeing on a low bidder and then bidding above that firm's intended (and inflated) price. The tendering process is designed to promote fairness and ensure that the lowest possible prices are received".
MAPPING THE HUMAN-BASED GLOBAL COMPETITION ADVANTAGE THROUGH CREATED ORGANIZATIONAL
Authors: Subono Agung
Published: February 2019

Artikel ini mencoba untuk me-review dan mendiskusikan beberapa isu keunggulan kompetisi global pang berbasis pada aset manusia sebagai aspek inti untuk mencapai keunggulan kompetitif. Sebagaimana diketahui, dibandingkan berbagai aset lainnya yang bukan manusia (non-human assets), aset manusia bersifat lebih unik, komplementer, mendorong, dan menentukan sukses suatu organisasi. Namun, aset manusia yang sukses horus didukung oleh efektivitas organisasi dalam mengelola efektivitas berbagai asetnya, baik manusia maupun bukan manusiaEfektifitas organisasional dan keunggulan kompetisi global adalah masalah mendesak yang dapat menunjang kinerja yang lebih tinggi dari suatu organisasi bisnis. Diperkirakan bahwa efektifitas organisasional akan memberi pengaruh secara langsung terhadap kinerja, dan sasaran untuk mencapai keunggulan kompetisi global dapat memberi pengaruh terhadap kinerja baik langsung maupun tidak langsung - paling tidak hal tersebut dapat membentuk semangat untuk mencapai kinerja yang tinggi dalam persaingan global. Suatu perusahaan dikatakan memiliki keunggulan kompetitif jika ia dapat mengungguli pesaingnya dalam menarik pelanggan dan bertahan menghadapi berbagai kekuatan persaingan (Thompson & Strickland, 2001). Hal yang sama berlaku pula untuk keunggulan kompetitif global, hanya saja dalam konteks global perlu diperhatikan begitu banyak isu global (misalnya: lokalisasi manajemen, koordinasi internasional, pengembangan kepemimpinan global, pemahaman dan integrasi budaya dalam akuisisi lintas-batas, dan munculnya berbagai tantangan budaya dari manajemen pengetahuan global, (Evan et.al, 2002)). Selanjutnya, artikel ini memilih fokus hanya pada isu-isu berbasis manusia (human-based issues). Implementasi, masalah, hambatan, tantangan, keterbatasan, dan arah untuk riset dan penelaahan di masa mendatang didiskusikan secara ringkas.
STUDI EKSPLORATORI REFERENCE PRICE DAN FAKTOR YANG BERPERAN DALAM KEPUTUSAN KONSUMEN TENTANG HARGA
Authors: Anandya Dudi
Published: February 2019

In Marketing Mix, Price usually consider as cost plus margin, but actually consumer develop more complicated thinking pattern when make decision about price. Prior study has reveal that consumer judge price base on reference price rather than actual price. This reference price classified into internal and external reference price. In this research the author try to broadening the theory using exploratory study to show that consumer not only comparing price in the same category, but also compare to complementary product. The result show that external reference price plays a dominant role in consumer decision
PENGARUH KUALITAS JASA PELAYANAN JASA KESEHATAN TERHADAP KEPUASAN PASIEN PADA INSTALASI RAWAT INAP BED AH UNIT PERAWATAN BEDAH I RSU. Dr. SOETOMO SURABAYA
Authors: . Poerwanto , . Tunayah
Published: February 2019

Within providing the good service to patients (customers) it need to be noted the determinant criteria of the treatment service quality involving the doctors' treatment, the nurses' care, the administration officers' service and the room facilities. The Hospital must considers the quick and appropriate reception procedures, has a friendly attitude to the patients, be perceptive to explain the complaints of the patients and at once quickly giving the examination, medication and treatment so that the patients feel to be responded.Based on the above explanation, the writer was attracted to choose the title: The Effect of Health Service Quality to the Patients Satisfactions at the Surgical In-Patient Installation of the Surgical Treatment Unit I of the Dr. Soetomo General Hospital of Surabaya.The analysis was used was Multiple Linear Regression Coefficient, Correlation Coefficient, Multiple Determination Coefficient (RJ, F test and t test. According to the testing results using the F test it could be concluded that the doctors' treatment (XJ, the nurses' care (XJ, the administration officers' service (XJ and the room facilities (XJ variables simultaneously had the significant effect to the patients' satisfaction (Y) at the Surgical In-Patient Installation of the Surgical Treatment Unit I of the Dr. Soetomo General Hospital of Surabaya. From the results oft test it could be concluded that the doctors' treatment (XJ, the nurses' care (XJ, the administration officers' service (XJ and the room facilities (XJ partially had the significant effects to the satisfaction of the patients (Y) at the Surgical In-Patient Installation of the Surgical Treatment Unit I of the Dr. Soetomo General Hospital of Surabaya. From result of the partial correlation test it could be concluded that there was a significant relation between the doctors' treatment (XJ, the nurses' care (XJ, the administration officers' service (XJ and the room facilities (XJ partially and the satisfaction of the patients (Y) at Surgical In-Patient Installation of the Surgical Treatment Unit I of the Dr. Soetomo General Hospital of Surabaya
ANALISIS MANAJEMEN LABA DI SEKITAR (SEBELUM, SAAT DAN SESUDAH) PENERBITAN OBLIGASI PADA PERUSAHAAN YANG TERDAFTAR DI BURSA EFEK JAKARTA (BEJ)
Authors: Watti Risa
Published: February 2019

The purpose of this research is to obtain the empirical evidence of the company which has already issued the obligation. Whether that such company issues the obligation manipulates its earnings (or conducting "the window dressing") in order to perform the financial report of the client (or the prospective obligation seller) seems more profitable and excellent. The data results front the research, taken from the company which issues the obligation and has been listed at Jakarta Stock Exchange (BEJ) or the company which is 'go public', by picking up the data during the obligation issuance, and also the period of time within two years before and after the issuance. Whether during that period of time, the financial report ofthet company is exactly appropriate or has been manipulated by the client.The data is analysed by using “normality test" (one sample kolmogorov smirnov) if the parameter'uses 'paired sample T-test ± > 0,005 and if non parameter uses whitney U ranks Wilcoxon rank sum W-test ± < 0,005. As a result, showing that not all companies which issue the obligation manipulate the earnings or make up their financial report. It has been proved, in this research there is no'management of earnings' before the obligation issuance as well as the changing profits after the issuance. Thus we conclude, there is no ‘management earning' during the obligation issuance. Therefore, the investor or the prospective investor is not necessarily anxious about theirfinancial report when is reported by the management side to Jakarta Stock Exchange (BEJ) due to the appropiateness of its financial report involving the earning management.
PENGARUH MOTIVASI DAN KEPEMIMPINAN SERTA PENGEMBANGAN KARIR TERHADAP OCB MELALUI KOMITMEN ORGANISASI DAN KEPUASAN KERJA PADA MANAJER PERUSAHAAN SWASTA DI SURABAYA
Authors: Koesmono H.Teman
Published: February 2019

The purpose of this research is to find out the effect of Motivation, Leadership and Career Development on Organization Citizenship Behavior pass through Organization Commitment and Job Satisfaction. This research’s object is manajer’s private company in Surabaya. The result of the research can explain that Motivation, Leadership, Career Development, Job Satisfaction and Organization Commitment affect to Organization Citizenship Behavior of managers. Manager's position is important for company obyective.The more positive manager's behavior they get hopefully the faster the company,s short/long term goal will be achieved. Along with the achievement the company's goal there will be an affect on improvement of manajer's working satisfaction and welfare.
NET BUYING (SELLING) INVESTOR ASING DAN PERUBAHAN KURS TERHADAP PERGERAKAN INDEKS PASAR
Authors: Setyawan Ignatius Roni
Published: February 2019

The article tested net buying selling in Jakarta Stock Exchange. JSX index stated an amazing leap during 2006 however the performance was affect by foreign investor rather than domestic investors. The research indicates that net buying selling forces by foreign investors and the fund transfer during transaction will affect the foreign exchange rate (USD to IDR). The study argues the increasing rate of net buying selling also increase the volatility of exchange rate. Using TARCH model, the research found significant result that supported the argument. The research also test the robustness of data using stationary test. Therefore, the result statistically hold and TARCH model plus AR (1) also hold during the analysis.
ANALISIS KINERJA REKSADANA SAHAM
Authors: Kaaro Hermeindito
Published: February 2019

The issue of Indonesian mutual fund crisis in 2005 has not been resolved satisfactorily. Many investors may reluctant to invest in mutual fund market due to the lack of knowledge about the risk and return. Most mutual fund investors are quasi-investors who shift their assets class from less risky asset to risky assets. Hence, this study attempts to resolve the problem, especially in evaluating and analyzing mutual fund performance in Indonesia. The purposes of this study are a) to investigate whether mutual fund outperforms particular benchmarks (market return and risk free rate); b) to analyze both consistency and persistency of mutual fund performance. Sample of this study are 15 equity mutual funds, which provides data from January 2004 to December 2006. Jensen’s Alpha, Treynor and Sharpe indexes are used in this study to measure fund performance. Market adjusted models are used in measuring abnormal return. The t-test is used to test fund performance. This study employs coefficient concordance Kendall’s W to measure the consistency of fund performance. While, autoregressive distribution lag models are employed to analyze the persistency of fund performance. This study finds that fund performance outperforms the particular benchmarks significantly. This study also provides evidence, which supports the hypothesis that there are consistency and persistency of fund performances phenomena in Indonesia. The research results suggest investor’s redemption in mutual fund market in 2005 may not caused by worse fund performance or both inconsistence nor persistence in mutual fund performance, rather than it may caused by investor’s mental set and their lack of knowledge about risk and return.
FOREIGN EXCHANGE MARKETS: AN ERROR CORRECTION MODEL ANALYSIS
Authors: Wiyasha IBM
Published: February 2019

This study aims at investigating the behavior of foreign exchange rate markets in Indonesia using 1350 daily observations. Another objective of this study is to examine the structural stability due to Bali bombing chapter I and II. The markets being investigated are USD, AUD, SGD, and YEN; all relative to rupiah. The ECM is applied to investigate the behavior of the markets aforementioned. The findings of this study are that the markets are co integrated and there is a long term equilibrium relationship among them. Using the Chow test, this study finds that there is no structural stability in the markets after Bali bombing chapter I and II.
CAPITAL EXPENDITURE, RISIKO SISTEMATIS, STRUKTUR MODAL DAN TINGKAT KEMAMPULABAAN TERHADAP NILAI PERUSAHAAN
Authors: Murhadi Wemer R.
Published: February 2019

This article aims to study capital expenditure, especially on intangible asset. Intangible asset is an asset, which can provide long-term competitive advantage that can improve value of the firm. This article relates capital expenditure, systematic risk, capital structure, profitability and value of the firm in one recursive model. This research use quantitative approach by using method of path analysis. This research uses sample in the natural resource sector for period 2006-2007, which listed on PT Indonesian Stock Exchange. Sample Final, which utilized in this research, is equal to 40-year observation. Research finding indicate that only capital structure and profitability that impact to value of the firm. Meanwhile, intangible asset proxies by research and development cannot influence profitability and value of the firm. Finally, systematic risk does not have significant influence to the value of the firm.
SOCIO-CULTURAL ATHROPOLOGY OF VIETNAMESE LABOUR EXPORTED TO SOUTHEAST ASIAN COUNTRIES
Authors: H6ng Xuan Phan Thi
Published: February 2019

Vietnam is evaluated as the nation of young population with the high rate of abor age, making up about 63% of its total population (by the end of 2006 there were 43.3 million labors, in which 22.5 % were trained workers and 5% were managing staff). However, the rate of unemployment is quite high, therefore, employment is an urgent and long-term problem. To solve this problem, it is important to develop local business and production, but also the labor export to neighbor countries and the world should be taken into account.Among Southeast Asian nations, Malaysia considered as a potential market for labor export, because it is available for unskilled workers. It needs about 1 million of foreign workers per year to fill the lacking of its local labor for the strategy of turning Malaysia into a developed industrial nation towards the year of 2020. To carry out the targets of labor export policy, besides the responsibility of concerned agencies and authorities, it is necessary to require the contribution by scientists, including Anthropology. Hopefully, the applied research of anthropology could contribute to the improvement of Vietnamese labor export to Malaysia market, and limit the risks of cultural problems particularly between Vietnamese laborers and local ones in Malaysia which is an Islamic multi-ethnic country.
TEORI PECKING ORDER PADA KONDISI HIGH UNCERTAINTY DAN LOW UNCERTAINTY
Authors: Oetama Kumiati , Marciano Deddy , Wijaya Liliana Inggrit
Published: February 2019

Artikel ini meneliti teori Pecking Order selama periode ketidakpastian tinggi dan ketidakpastian rendah di Indonesia. Hasil menunjukan selama periode ketidakpastian tinggi (dari 1997 sampai 2000), beberapa variabel seperti dividend yield, profitabilitas, sales growth dan total assets growth merupakan faktor penting keputusan pendanaan. Selain variabel diatas, ditemukan bahwa intensitas modal juga berpengaruh terhadap pendanaan selama periode ketidakpastian rendah (dari 2001 sampai 2004). Hasil penelitian mengkonfirmasikan ramalan dari hipotesis Pecking Order
THE EFFECTIVENESS OF DCD AND FORWARD CONTRACT IN MANAGING FOREIGN EXCHANGE RISK
Authors: Atahau Apriani Dokas Rambu , Wibowo Surya
Published: February 2019

Globalization has increase the nature of competition among firms, mainly firms engaged in international trading by the increasing volatility of exchange rates. The existence of the unavoidable foreign exchange risk has brought the development of various kinds of foreign exchange risk management tools; include hybrid securities such as Dual Currency Deposit (DCD) introduced by Development Bank of Singapore. This paper tries to elaborate the effectiveness of DCD innovative instruments in minimizing foreign exchange risks compare to traditional forward contract. The analysis tool being used is option theory applied to data of an innovative product. The results showed that prediction of future spot rate plays a vital role in deciding instruments choose to manage foreign exchange risk. Hence, it is desirable to predict the direction and magnitude of future spot rate in order to optimize the effectiveness of both instruments.
THE IMPACT OF LEADERSHIP PRACTICES TO TEAM MEMBERS’ SATISFACTION
Authors: . Chalimah
Published: February 2019

eamwork is becoming increasingly important to wide range of operations. It applies to all levels of the company. It is just as important for top executives as it is to middle management, supervisors and shop floor workers. Poor teamwork at any level or between levels can seriously damage organizational effectiveness. The focus of this paper was therefore to examine whether leadership practices consist of team leader behavior, conflict resolution style and openness in communication significantly influenced the team member’s satisfaction in hotel industry. Result indicates that team leader behavior and the conflict resolution style significantly influenced team member satisfaction. It was surprising that openness in communication did not affect significantly to the team members’ satisfaction.
STORE IMAGE, STORE SATISFACTION DAN STORE LOYALTY DALAM KEGIATAN BELANJA KONSUMEN
Authors: Santoso Singgih
Published: February 2019

In marketing literature, there were many discussions about relations between consumer satisfaction and consumer loyalty. Many researchers believe that satisfied consumer will tend to be loyal, and consumer satisfaction could be influenced by many factors, that if being applied to a shopping situation, this factor is store image. Main objective of this research is to know whether there was significant relation between store image with store satisfaction, and significant relation between store satisfactions with store loyalty. The research, which being held in December 2007, was conducted to the consumers who shopped in Carrefour , involved one hundred respondents. Data analysis with regression model give results that store image did not have relation with store satisfaction. Also found that store satisfaction evidently did not have relation with store loyalty. Those results could be caused by the existence of several other variables that were stronger in influencing relations between store the image, store satisfaction and store loyalty, like customer relationship, the positive effect, perceived risk, category experience, consumer commitment, and value/cost ratio that could make consumer switching to the other supermarket.
BRAND ASSOCIATION ATTRIBUTES FOR INDONESIAN NATIONAL AIRLINE
Authors: So Idris Gautama , Ismail Ishak
Published: February 2019

Brand image, in brief is a series of private values that perceived by company to create identity of its product or service. Brand Association is anything related memory to brand (Tjiptono, 2005). Brand Association is one of assets of brand equity, which shows advantages and differences of a product or service while a person recall the brand of product or service. This paper is a research to discover brand attributes associated in consumers’ mind that create brand image of state owned national airline (Garuda Indonesia-GI), and then to discover harmonization between brand identity with brand image. The respondents of this research are passengers of GI airline at Sukamo-Hatta airport. Cochran test is one of methods applied in this paper. The result of this research shows that there are six brand associations which create GI brand image, but brand identity has not yet stuck completely in consumer’s mind, although there are three additional brand image perceived by consumers. These show that there is a positive gap which bring advantages to company. Company must also maintain the harmony of built brand image and brand identity to avoid the creation of negative gap.