bluuebunny/crossref_metadata_2025 huggingface dataset:
Blockchain, artificial intelligence and knowledge graphs: What does it mean for the business?
Authors: Bennett Mike
Published: July 2024

In this paper, we look at a number of new technologies that are making their way through the well-known ‘hype cycle’, along with a cold hard look at the hype cycle itself. The items explored include blockchain and artificial intelligence, with a detailed look at various manifestations of these. We learn to think of each new thing not in terms of the claims or even the vocabulary of its proponents, but through the lens of something called ‘ontology’. We explain what ontology is in the simplest sense of the word, this being a formal representation of real things. We consider how to use this as a governance framework with the organisation, including its application to business strategy. In a curious twist, we find that there is also a technology related to ontology that is making its own way up the hype curve, with promising applications for finding out things that are hidden in data. Of course, this is also called ‘ontology’. Finally, we pull this together to set out some points of departure for readers to think about how to manage meaning across the organisation and how to thereby understand and manage these and other new technologies as they come along.
Per- and Polyfluoralkyl substances discovered: One airport’s case study on assessing and communicating this emerging issue
Authors: Cummings Sammy
Published: July 2024

Lead paint was banned from household paints in the United States in the late 1970s, and asbestos production was phased out soon after with a ban implemented in 2003. In 2000, the primary US producer of perfluorooctanesulfonic acid (PFOS) and perfluorooctanoic acid (PFOA) announced that they would begin phasing these chemical compounds out of production. Per- and polyfluoroalkyl substances (PFAS), the class of thousands of chemicals from which PFOS and PFOA derive, have been a subject of interest throughout many countries over the recent years. This paper outlines one airport’s assessment and response to PFAS, specifically PFOS and PFOA. It was immediately recognised that there was a potential to impact human health, and safety measures were swiftly implemented. With an emerging issue at hand and a department commitment to openness and transparency, professional help was called upon to assist the airport in navigating the challenging issues ahead. From response mobilisation and crisis communication, to on-site remediation, the discussion follows the author’s first-hand experience, in chronological order, in responding to the water contamination emanating from the airport’s fire training area and also impacting neighbouring properties.
Benefits, challenges and future developments in digital analytics in German-speaking countries: An empirical analysis
Authors: Zumstein Darius , Brauer Claudia , Zelic Andrea
Published: July 2024

This paper presents the results of a survey, conducted in 2020, to gauge the current standing of digital analytics in Germany, Switzerland and Austria. The findings highlight the increasing maturity level, benefits, challenges and future developments in the field. The research confirms that digital analytics supports the analysis and optimisation of digital marketing campaigns, user experience, search engine marketing and data-driven decisions. For many of the companies analysed, the most important challenges were reported to be data quality, lack of skills and data culture; however, maturity level, capabilities, agility and professionalism in digital analytics are steadily increasing, and artificial intelligence is enjoying many new and different applications within the fields of sales and marketing. These findings suggest that companies in German-speaking countries should focus on improving data quality and data culture.
Analysing the role of technology in compliance and regulatory structures
Authors: Fullarton Gerard
Published: July 2024

This paper does not set out to be an expert treatise on RegTech or FinTech, or any of the other catchy compound words that have entered our daily lexicon. It simply outlines one organisation’s journey in determining the need for a technological solution for a myriad of compliance obligations. The firm in which the author works has eight (soon to be nine) offices around the world, with two in Australia, and one in the UK, Germany, Switzerland (applying for registration), South Korea, Hong Kong, Japan and the USA. There are some group entities also licenced in Canada and the Cayman Islands. Some regimes require more than one licence (eg, five in Australia alone). The subsequent regulatory burden is significant. Add to that a global insurance programme, a global taxation programme, a global risk management framework, a global governance framework plus the day to day burden of simply running a business — the compliance obligations are huge. Yet, on number of staff alone, the present author’s organisation is nothing like some of the massive financial behemoths around the world, a potential cause of compliance management headaches. This paper is about IFM Investors’ experience in implementing technology into the business to become more effective, and less intrusive on the front line teams when it comes to meeting firm-wide compliance tasks. In doing so, IFM Investors had some learnings along the way from which readers might avoid some of the challenges faced.
What can risk managers at financial institutions learn from the systems employed by traders?
Authors: Deochand Chabi
Published: July 2024

Risk managers place a great deal of trust and reliance in systems employed by traders. In fact, given the complexity of trading systems it is hard not to do so. But reliance on information coming from these systems should not be the sole basis for risk management decisions. Instead, risk managers should understand the processes surrounding these systems and recognise where risk in data quality and accuracy exists. By doing so, their risk assessment and actions will be driven by better informed decisions and less dependency only on trust and reliance. This paper highlights common technology processes and practices that create risk in the systems employed by traders, and provides valuable information that risk managers can utilise to develop a higher level of risk awareness and, in some cases, even prevent some risks from materialising.
Workplace strategy and scenario planning : Moving beyond the tangible to understand the future of work and place in a post COVID-19 world
Authors: Levin Arnold Craig
Published: July 2024

Our current global situation resulting from the COVID-19 pandemic creates an opportunity to revisit a paper I authored that was published in the Summer 2017 issue of Corporate Real Estate Journal. In that paper I cautioned that the traditional methodologies used in the corporate real estate (CRE) and workplace strategy arena to predict the future of an organisation’s workplace were short-sighted and did not provide the breadth of vision that would take into consideration a broader sphere of disruptions and changes to any given organisation. I recommended adopting scenario planning methodologies that would include an analysis of the conventional areas but would also include disruptions resulting from political, social, economic and health threats. Four years later, this paper revisits that hypothesis and examines our current COVID-19 condition and poses the same opportunity for helping organisations develop viable strategies for both their initial re-entry phase back to the workplace and, more importantly, in planning for a ‘reimagined’ workplace where both the nature of work and place are potentially redefined. The paper cautions against predictions based on limited knowledge and trends, as well as definitive solutions, but puts forth the proposition that scenario planning will be a more effective means to help organisations guide their enterprises into this reimagined world of work.
Four-alarm or false alarm: Managing issues in an impatient world
Authors: Schoenfeld Michael J.
Published: July 2024

Much has been written about the fast-changing media world and the proliferation of social media. What are the implications for higher education? How are issues management professionals to navigate through this new world? If the old advice — such as ‘get ahead of the story’ — is no longer applicable, how are higher education communications strategists to deliver value to their institutions? This paper discusses the features of the new media landscape, shares guiding principles to inform clear-eyed decision-making, discusses how and why a spark can turn into a conflagration — and what can or should be done if it does. This hard-won wisdom will equip professionals in the field of issues management with the tools and the confidence to prepare for the next issue and take a position of leadership with respect to their campus and community constituencies, asserting not only their enduring value but their new relevance to their colleges and universities.
Exploring Hispanic health attitudes and behaviours for more informed cross-cultural marketing
Authors: Gómez Amy , Hardie Meredydd , Hettel Keri , NguyễN Olivia , Tolbert Kristin
Published: July 2024

Many global pharmaceutical brands have made strong commitments to improve cross-cultural inclusion in their marketing communications by considering the needs of diverse communities. To stay true to those commitments and to be successful in them requires strong data and insights about those communities. This study evaluates the health attitudes and behaviours of Hispanics compared with non-Hispanics in order to develop foundational knowledge to begin improving cross-cultural pharmaceutical marketing. The study draws on information captured from a series of online discussion boards, a quantitative survey and qualitative focus groups to understand potential differences in definitions of health, people and places of healthcare consumption and opportunities for marketing innovation. The investigation shows that many nuances of Hispanic healthcare needs and preferences are not currently being addressed by pharmaceutical marketers. It also identifies specific gaps in the areas of mental health and digital technology. The findings from this research can be used by pharmaceutical marketers to develop more effective cross-cultural communications targeted at Hispanics.
Does integration matter? A holistic model for building community resilience in Pakistan
Authors: Kanta Kafle Shesh
Published: July 2024

This paper analyses an integrated communitybased risk reduction model adopted by the Pakistan Red Crescent. The paper analyses the model’s constructs and definitions, and provides a conceptual framework and a set of practical recommendations for building community resilience. The study uses the process of outcome-based resilience index to assess the effectiveness of the approach. The results indicate that the integrated programming approach is an effective way to build community resilience as it offers a number of tangible and longlasting benefits, including effective and efficient service delivery, local ownership, sustainability of results, and improved local resilience with respect to the shock and stress associated with disaster. The paper also outlines a set of recommendations for the effective and efficient use of the model for building community resilience in Pakistan.
The challenges of complying with the FCA’s client assets regime
Authors: Huby Kevin
Published: July 2024

One of the areas on which the Financial Conduct Authority’s (FCA’s) spotlight
has shone most brightly in recent times is client assets (CASS) protection
and CASS rules. In addition to having a generally more intensive and rigorous
supervisory approach to CASS, the FCA has recently strengthened the rules
themselves. Coupled with a new standard for audit firms’ reporting on CASS
compliance, this represents a new era for CASS compliance with corresponding
challenges for investment firms, both large and small. The paper concludes
with the message that the FCA’s focus on CASS will not just remain, but is
likely to be replicated by other regulators across the world. It therefore
explores the challenges of complying with the CASS regime, including the
additional burdens on corporate funding, the scope for varying
interpretations of the rules themselves and the implicit rule of developing
an insolvency mindset. Usefully, the paper then goes on to provide some
practical guidance around building an effective control framework and
embedding effective CASS compliance within the business.
Considering employee needs during a catastrophe requires innovative recovery plans: Why traditional workplace recovery solutions are outdated
Authors: Sullivan Joe
Published: July 2024

Mobile technology has changed the way we live and operate, with co-working, flexible spaces and home office solutions that offer us the freedom to work when and where we choose. However, when disaster strikes the workplace, people are often the last to be considered in the recovery process. This paper examines strategies for businesses and their employees to continue working after a disaster strikes. It explores the trends in the market, the benefits and drawbacks of different approaches and the attitudes of continuity experts and small business owners who have the responsibility to ensure that businesses, and people, continue to function, even when their main place of work is inaccessible. Informed by expertise and experience, this paper also draws on the extant literature, as well as bespoke research targeted at both continuity professionals and business decision-makers, to discover more about attitudes to disaster recovery.
Sponsorship awareness at a new NCAA division I football stadium: An analysis of donation level as a measure of fan identification
Authors: Brownlee Eric A. , Shreffler Megan B. , Ross Stephen D.
Published: July 2024

Sport managers often utilise fan identification segmentation in their marketing efforts. Previous research has focused on fan interest and loyalty levels with respect to specific teams, coaches, players and other factors. A fan's level of identification with respect to these factors influences both sport and sponsor-related consumption behaviour. This study attempts to examine sports donations as a measure of fan identification segmentation by investigating sponsorship awareness related to varied levels of donation. The results indicate significant differences in sponsorship recognition rates among various donation levels of season ticket holders. This study also provides a unique perspective into the effectiveness of sponsorship at a new university football facility with a significant number of new sponsorship activation opportunities.
Cognitive computing-based sourcing intelligence
Authors: Bayba David , Janakiram Mani
Published: July 2024

Artificial intelligence (AI) and cognitive computing (CC)-based solutions are bringing about major changes in the way people live and work. For example, through AI-based navigation on smartphones it has become effortless to find a good, specific type of restaurant in an unfamiliar city. Soon a person will not even have to think about getting to the restaurant because the car will drive itself there. Similarly to navigation of the physical landscape, CC can be used to more efficiently and effectively navigate the supplier landscape. Which vendor is good at what? Which vendor is making progress and developing capabilities in areas of interest? Which vendor may be in organisational turmoil? These are just a few examples of questions that cognitive computing supply chain systems can help answer.
Publish or perish: Why chief marketing officers must become publishers to drive growth
Authors: Rogers Bruce H.
Published: July 2024

This paper presents research confirming that publishing — defined as the production, management, distribution and optimisation of marketing and sales content at scale — has become essential to the future growth of every business. Marketing executives now view marketing content, in the form of marketing videos, white papers, collateral, articles, case studies, blogs and training resources, as the lifeblood of modern marketing. The research confirms that optimising marketing content is critical to growing the top line. The paper presents five key findings: (1) publishing has become essential to the future growth of every business; (2) managing the growing cost and complexity of content operations is a critical business issue; (3) chief marketing officers must become publishers in order to build brands, engage customers and support sales effectively; (4) marketers must simplify, streamline and automate their publishing processes to grow effectively; and (5) marketers who do not optimise their publishing process are putting their growth plans at risk. This in-depth analysis of best practices is designed to teach chief marketing officers — and their direct reports — about the steps they must take to simplify, streamline and automate their publishing processes successfully.
Control without limits: Why the ‘Fundamental Review of Trading Books’ is a good step forward and how it could go further
Authors: Godart Cyril
Published: July 2024

Setting up a coherent and thorough market risk framework for trading books is a complex task. So far, regulatory texts have been constraining such frameworks but have been of little help in their genesis. The ‘Fundamental Review of Trading Books’ largely corrects this situation. Drawing from experience, the author highlights some important points that should be included in a coherent risk framework and shows how the ‘Fundamental Review of Trading Books’ addresses these precise points. The author discusses in particular liquidity and hedging treatments, two concepts extensively discussed in the ‘Fundamental Review of Trading Books’. He then shows how the logic of systematic desk reporting can be extended to go beyond local supervisory and can be leveraged to address global issues in the financial system.
Funding advancement growth: Taking control of your own destiny
Authors: Fardy Peter
Published: July 2024

Advancement leaders often find themselves complaining about limited resources. They see potential for significant growth in fundraising results but feel constrained by available funding from the university’s operating budget. There are ways to fund operational growth without competing with faculties and departments for a greater share of a shrinking operating budget. It requires advancement leaders to think differently about the ‘business’ of advancement and to apply common lessons from other business development enterprises. This paper will explore a range of principles and practices in use across North America and how stepping up to greater accountability and transparency can attract the funding required to fuel growth.
Asset managers and the quest for collateral and liquidity
Authors: Shah Manan
Published: July 2024

This paper describes how asset management firms have been directly impacted by regulatory reforms and this impact also includes the dealer balance sheets. It goes on to cover the lasting influence this has had on asset managers exploring available options to fill in the void. Many asset managers are willing to pay the premium price to access liquidity including at times of market stress. It analyses the available options, which require thorough introspection and possible investment and changes to the existing business models.
The evolving etextbook landscape: Strategies, platform, innovation
Authors: Uzwyshyn Ray
Published: July 2024

The etextbook market is rapidly evolving from a relatively obscure corner of higher education into a multi-billion dollar industry, changing the nature of education in the 21st century. This exploration focuses on new etextbook strategies, platforms and curricular innovation by current market competitors to present a roadmap of this emergent territory. The paper begins with a technological and economic overview of the current US and global etextbook markets, and then focuses on innovation through an analysis of new etextbook market players’ models and strategies, among them, Apple, AcademicPub, Tizra, Aptara, Leap, CourseSmart and Vital Source. The paper concludes with a look at the horizon to speculate on the future of the etextbook within the evolving online course, university and global education marketplace.
The industrial Internet of Things: From preventive to reactive systems — redefining your cyber security game plan for the changing world
Authors: Kipling Lesley
Published: July 2024

Information technology (IT) and operational technology (OT) share a common set of technologies, but these platforms differ greatly in operational life cycle requirements, potential life/safety impact, and security assurance requirements for confidentiality versus availability. A new generation of OT platforms, called the Industrial Internet of Things (IIoT), offers both challenges and opportunities to forge new connections between the cyber and physical worlds. The urgency to connect these worlds from a security visibility perspective is high, as attackers can and will attack any connected platform; the classic OT security strategy of air-gapping devices does not adapt well to this new generation of connected devices. As a plethora of devices and systems are connected to allow for IIoT innovation, the increased number of endpoints makes protecting these devices ever more challenging even as they give ample opportunity for attackers. The vital importance of securing devices that run critical infrastructure or life-saving devices is paramount, and proactive and reactive elements must work together to protect, detect and automate response to threats using cloud scale and machine learning to amplify human intelligence. This paper makes suggestions about how to use the power of the cloud, improvements in machine learning and integrated signals in order to detect and remedy security issues. The paper posits that, in order to do that, we must think about where the signal is and how we can aggregate and centralise it to allow machine learning to detect anomalies.
The Met Office: Taking TikTok by storm
Authors: Middleham Ross , Fysh Sarah
Published: July 2024

The Met Office has a remit to communicate with all citizens of the UK, providing them with weather information to stay safe and thrive. This considerable task requires the team to be innovative in its approach and consider all possible channels. While weather is a national obsession for many, reaching younger audiences has historically been difficult for the Met Office. With a strong track record of success on more traditional social media platforms such as Twitter, Facebook and Instagram, the Met Office spotted an opportunity in 2020 to leverage a new, developing channel: TikTok. This fast-growing platform could not be ignored as a key channel to reach that much sought-after younger audience. This paper outlines the journey the Met Office has taken towards building an award-winning TikTok channel. From tentative experimentation to finally realising a shared purpose with learning content, the channel has grown from less than 100 followers to nearly 280,000 in three years, received over 2.6 million likes, partnered with other brands, and mastered the live format. A recent video on climate change received 7.2 million video views. The Met Office’s work has been recognised by awards from The Drum, The Chartered Institute of Public Relations and The UK Social Media Awards, to name but a few. This paper also includes a case study on how TikTok played a pivotal role in communicating rare, red weather warnings in 2022, how the Met Office overcame security challenges posed by the platform, and hints and tips for success.
Future developments in data protection and privacy in the UK in the wake of the General Data Protection Regulation
Authors: Brown Alexander , Dyer Matthew
Published: July 2024

The EU General Data Protection Regulation will apply in EU member states from 25th May, 2018, bringing about fundamental changes to the data protection and privacy landscape in Europe. This paper discusses some of the changes that the Regulation will impose and the effect that these are likely to have on organisations processing personal data, with a particular focus on the legal environment in the UK.
Is the parte over? Appealing ‘ex parte’ awards under the Party Wall etc Act, 1996
Authors: Mcallister James
Published: July 2024

This paper discusses the implications of a recent Court of Appeal decision concerning the appeal of ‘ex parte’ awards under the Party Wall etc. Act 1996, particularly where one party acts out of time, albeit effectively.
Treading a fine line on bias: Impartiality and the Party Wall Surveyor
Authors: Worman Peter
Published: July 2024

The dispute resolution procedure set out by the Party Wall etc. Act 1996 requires the establishment of a tribunal of surveyors to determine upon matters arising. Colloquially, this is called a statutory tribunal given that its formation is dictated by an Act of Parliament but the courts have only gone so far as referring to it as a practical tribunal. Over the years, the courts have variously credited party wall surveyors with providing expert determinations, being quasi-arbitrators and having a quasi-judicial role. Given this schizophrenic approach as to function, it is not surprising that the rules under which such tribunals operate are far from clear. The principles of natural justice enshrined in English law require members of statutory tribunals to be impartial. Most party wall surveyors endeavour to act impartially in the generally accepted sense of the word but many, unwittingly, will be acting with apparent bias by virtue of their relationships, both personal and working, with their appointing owners or other surveyors. The system of appointment and selection of surveyors is uncontrolled because in defining ‘surveyor’ the Act only excludes the parties to a dispute from taking on the role. This encourages, inter alia, the appointment by parties to the dispute of family members and employees as their surveyors, and the appointment/ selection by party wall surveyors of close acquaintances. All of which puts at least one of the parties in dispute at risk of a biased decision, even if unconsciously made, with their only recourse being to litigate. This must be intrinsically unfair.
From captive to captivating: The new customer journey model for companies
Authors: Tannir Sophia , Dupin Michael , Austin Manila , Stahlkopf Christina , Iyengar Raghu
Published: July 2024

From purely transactional to personalised and unique, customer experiences can extend far beyond the exchange of goods. Companies often focus on functional and transactional experiences because they are the easiest to understand. A large part of purchase behaviour is, however, subjective and occurs in the context of the emotional relationship between companies and their customers. Together, Wharton Customer Analytics (WCA) and C Space explored and quantified the strength of this customer–company relationship while identifying the commercial benefits of customer-centricity (Customer Experience Code). Using the simple clustering method, k-means, WCA led the process of identifying discrete levels of customer-centricity and C Space augmented the analysis with new data on 160 companies. Together, WCA and C Space observed a significant relationship between the measure of a company’s customer-centricity and its performance. In addition, this study proposed a novel company journey framework, in which companies evolve from having a highly transactional customer relationship to one that is emotionally relevant and, crucially, provides the levers for improving customer-centricity. The framework also links this journey to the more typical customer satisfaction metric, net promoter score (NPS), and other measures of word-of-mouth (eg earned advocacy score [EAS]). A recent illustration of this journey is the surprising transformation of the logistics industry, which saw a large gain in emotional connections between 2019 and 2020. UPS, specifically, positively traversed all emotional categories and grew from the bottom to the top in less than a year. The data reveals that UPS’s response to the COVID-19 pandemic illustrated to their customers they are much more than a parcel delivery service.
Electronic health record implementation: The people side of change
Authors: Borgwardt Heidi L. , Botz Catherine T. , Doppler Julie M. , Elthon Brenda I. , Hansen Victoria P. , Jasperson Jan C. , Larson Keller Jeffrey J. , Martindale-Mathern Sonia C. , Reinschmidt Karen J. , Shinde Archana S.
Published: July 2024

Implementation of Epic as an integrated electronic health record and revenue cycle management system was the largest software implementation in the history of Mayo Clinic. It converged thousands of workflows, eliminated hundreds of legacy systems and affected thousands of end users across Mayo Clinic campuses. Strong physician leadership, project management and deliberate change management were important components in this US$1.5bn project. Mayo’s leadership used a distinctive approach to prepare staff to make these important changes. At the beginning of the project, leaders developed a deliberate and robust change management strategy and formed a team focused on change management and communications. The change management team comprised Mayo Clinic health systems engineers, who know healthcare and Mayo’s culture and values and have expertise in systems engineering and quality improvement principles. The team developed an approach using various tools to support operational readiness and change readiness and to communicate important messages throughout the project cycle. In this paper, crucial components of the project for successfully managing the people side of change are described: development of an approach to change management that fits the organisation, creation of a dynamic team with the right skills mix and execution of appropriate timing of tactics.
Disruption and opportunity: Harnessing technology to address health disparities and achieve equity
Authors: Pilgrim Ginger L. , Mccurtis Kiesha
Published: July 2024

As the COVID-19 pandemic continues unabated, it is reshaping the fabric of the US healthcare system and shifting the ways in which consumers and patients seek care and treatment. The ongoing public health crisis has laid bare fault lines in the healthcare system and highlighted socioeconomic and racial divides that have been prevalent but ignored by many for decades. As with many crises, the pandemic presents both disruption and opportunity. This paper outlines opportunities for healthcare leaders to leverage technology to create robust platforms for virtual care, take tangible action steps to advance virtual care for a more inclusive patient experience and tackle the drivers of health disparities by revitalising organisational diversity, equity and inclusion efforts.
The Party Wall etc. Act 1996: Who meets the cost of an injunction?
Authors: Gill Alastair
Published: July 2024

This paper addresses recent case law regarding the commencement of notifiable works without following the procedures of the Party Wall etc. Act 1996. What are the implications for the building and adjoining owners in respect of legal costs and how should the appointed surveyors advise them?
Risk accounting - part 2: The risk data aggregation and risk reporting (BCBS 239) foundation of enterprise risk management (ERM) and risk governance
Authors: Grody Allan D. , Hughes Peter J.
Published: July 2024

In the period following the global financial crisis, high-profile regulatory breaches and other instances of banks’ misconduct triggered widespread concern that the culture and standards of conduct in banks had declined to a point of unacceptability. The crisis also brought into sharp focus the inability of banks to completely and accurately report the risks they accept in order to create shareholder value. These events and circumstances culminated in a crisis of trust between banks and their stakeholders which include governments, regulators, investors and customers. In this same period, regulators focused on their primary ‘capitalat- risk’ regimes administered through the Basel capital accords, reinforcing additional levels of capital as a bank’s primary protection against unexpected losses. At the same time, Basel introduced ‘firm-at-risk’ mandates that required improvements in banks’ control over risk data and associated technology infrastructure. The most significant game-changing post-crisis regulatory mandate in this regard is the Basel Committee’s principles for effective risk data aggregation and risk reporting, also known as BCBS 239. This new mandate requires banks: to implement controls over risk data that are as robust as those applicable to accounting data; to create accurate and single authoritative sources of risk data; and to ensure the precision, timeliness, comprehensiveness and adaptability of risk reporting. BCBS 239 effectively sets the parameters for enterprise risk management (ERM) and provides the foundation on which risk governance and risk cultures can positively evolve. Whereas BCBS 239 expressly states that a common risk metric for all forms of risk is not required, the authors challenge this thinking and argue that it is only through the adoption of a common risk metric that the objectives of BCBS 239 can be reasonably achieved. Part 1 of this paper, published in Journal of Risk Management in Financial Institutions Volume Nine, Number Two (pp. 130–146), explains why bankers — risk managers and accountants in particular — must view the need for the convergence of finance and risk systems within a common control and reporting framework as an imperative. Part 2 describes the ‘Risk Accounting’ methodology and its introduction of both a common measurement framework for all forms of risk and a common risk metric, the risk unit (RU).
DAM integration as a critical undertaking for enterprise CIOs and CMOs
Authors: Coulon Philippe , Casneuf Pieter
Published: July 2024

Aimed at the enterprise-level chief information officer (CIO) or chief marketing officer (CMO), this paper explains the important challenges that they face due to technology’s impact on marketing over the last decade and the move from siloed systems to integration of marketing technology within the global enterprise. The paper suggests it is critical that CIOs/CMOs start working closely with their counterparts to integrate digital asset management in the enterprise.
The state of operational risk management: An industry fighting itself?
Authors: Robinson Richard
Published: July 2024

Risk management is not an issue that falls on the shoulders of any single group, industry sector or operational function. While there remains a great deal of focus and agreement surrounding needs and issues, in practice, firms and individuals tend to focus on siloed, non-holistic quick fixes; other industries seem to have much more complex problems with which to deal, but yet have jointly developed real, long-lasting solutions. This paper examines the factors that hold back the finance industry from realising such solutions, and addresses what needs to be done to tackle the risk issues that are facing the industry of today and tomorrow.
Horton Court : A modern conservation project through the eyes of the contractor
Authors: Foster Chris , Niewadzi Oskar
Published: July 2024

Heritage and conservation projects have many stigmas attached to them. There is a fear that costs will spiral uncontrollably, contractual issues or dispute may be regular, skilled tradespeople could be hard to find and unknown issues could add lengthy delays to the programme. This paper aims to explain how these things can be controlled or avoided on a large heritage project of major architectural significance. After presenting this particular building’s journey, the paper will suggest some best practice principles. It will also propose a few possible ways in which the industry can change to eliminate wasted time, effort and money. This will hopefully lead to more of these fantastic buildings being saved.
Cyber security in airports
Authors: Smith Wayne
Published: July 2024

When it comes to cyber security, many organisations only have to consider their own physical, or logical, boundaries. They may have limited connectivity to a supply chain, but they can control who or what is able to access their systems. Meanwhile, airports have a more complex set of connectivity issues. Imagine a situation where a passenger arrives at an airport to find that their flight is delayed due to a cyber incident. Their initial reaction may be to blame the airport, but there are many other systems involved with getting passengers and their bags onto a flight, and getting the aircraft off the ground. For example, one might wonder what systems the check-in staff (handling agents) are tapping their details into, without considering that they may be using their own system — and what exactly a handling agent is and what relationship they have with an airport — or one may be aware that they are simply accessing a departure control system (DCS) that is hosted somewhere, not necessarily on the airport site. Who hosts the DCS and who maintains it, and contractually who owns the legal relationship between the DCS and the handling agent? This is not the airport but the airline with whom one is flying. Then, of course, the DCS providers host their systems and equipment in data centres, yet again run by third parties in many cases. This paper attempts to explain some of the issues associated with this complex set of relationships and sets the background for some of the challenges that airports face when it comes to cyber security.
Investigation and conservation of historic suspended fibrous plaster ceilings
Authors: Ireland Richard
Published: July 2024

Significant nationwide consequences across the building sector arose from the Apollo Theatre ceiling collapse investigation relating to fibrous plaster suspended ceiling fabrication. This continues to be an acute issue as owners and developers attempt to resolve health and safety, risk and conservation of culturally significant fragile fabric. Fibrous plaster remains a problematic historic construction material because of its prevalence across the country, where it flourished particularly between the late 19th and early 20th centuries in theatres, hotels, music halls, churches and other public buildings, but also production and installation in current building works where typically very similar methods and materials continue to be used.
Practising with the public: Special events training exercises for the 21st century
Authors: Becking Ian , Kirby-Mcgregor Lindsey
Published: July 2024

Using the example of a large exercise programme developed by the government of Canada in preparation for several large special events in 2010, this article provides an argument as well as recommended practical strategies for incorporating a realistic simulated public response to an emergency event, to be utilised by both government organisations and the private sector.
Expanding the Copenhagen airport one-roof terminal
Authors: Qvesel Jonas
Published: July 2024

In order to meet future capacity requirements for inbound baggage, border control and passenger areas, Copenhagen Airports have initiated the T3 airside expansion project — adding 80,000 sqm on the southern side of the existing terminal facility. Located in the heart of the airport, the project is both a unique opportunity to develop the CPH one-roof terminal experience for the future and is one of the most complex and challenging construction projects in the history of the airport. The purpose of this paper is to give insights into three key principles, which are specifically designed to address the challenges and to realise the potential of this ambitious scheme: The creation of a clear and shared ‘vision’ statement; developing a ‘simple and flexible layout concept’ and ‘co-creation’ as the overall principle for design and building. In addition, the paper will describe the background and drivers for the project, and how it falls into the almost 100-year-old history of infrastructure development at CPH
Easy is not enough: Meeting consumer expectations in the digital age
Authors: Liddell Scott
Published: July 2024

To fully understand consumer expectation of the digital age, it is necessary to return to first principles and consider the base psychology of humans where it pertains to effort and time. The time-poor generation of today expects to expend no effort on anything but high-value transactions. To meet these expectations, digital banks must use advanced data capabilities to drive personalised and, ultimately, high-value, negative-effort propositions while balancing the ethical use of data.
Counting the hidden costs of SEPA migration
Authors: Williams Jonathan
Published: July 2024

The countdown is already under way and the clock is ticking towards the Single Euro Payments Area (SEPA) deadline, after the European Council formally adopted a regulation to switch euro payments from domestic clearing to pan-European systems by February 2014. But poor quality data is going to cost — and in a nutshell, a minimum of e22bn is being looked at. There are enormous critical challenges to conversion and validation of payments data, which are already riddled with significant errors. As a result, adoption of SEPA-compliant systems across the continent looks like a mammoth task if it is going to be completed in little more than 18 months’ time. But the longer it is delayed the more it is likely to cost. There should also be factored in a loss of reputation for institutions, client dissatisfaction and the impact on cash flow — and suddenly the full scale of the challenge resulting from late adoption takes shape. So why should it be done? Regardless of the ongoing preoccupation with the Eurozone crisis, sovereign debt in some member states and the impact of the bailouts, the need, desire, appetite and political will to switch to, and adopt SEPA as soon as possible continues to be very strong. Early and rapid adoption of SEPA also has enormous benefits and cost savings for any key players in the integrated payments market, as it enables banks to eliminate costs associated with running legacy systems alongside SEPA — on a Continental scale.
Valvoline shifts gears to reach the Hispanic market through agent-based modelling
Authors: Ragusa Damon
Published: July 2024

The ability to execute innovate marketing approaches has exceeded the ability to measure how those approaches deliver sales. As more and more marketers increase the marketing they use, they need to add new ways to measure results. Older analytic approaches cannot evaluate performance in this diverse and dynamic marketing world of seemingly unlimited options. In the case of Valvoline, that meant finding a way to incorporate their extensive ethnic research into a performance evaluation system that could help them choose the right mix of marketing tactics to reach those key shoppers. Adopting Think Vine's audience based approach supported by an agent-based modelling engine helped Valvoline improve the sales they achieved from marketing. This came from insights on how their key Hispanic shopper groups responded to various marketing tactics. By understanding how Hispanic shoppers responded to various marketing tactics. These insights enabled valvoline to increase some tactics while decreasing others. The results were a 15 per cent increase in sales from the same level of spending. Along with the improved sales from more effective allocation of marketing dollars, the analysis helped Valvoline identify the potential for growth in a new category they had never considered.
Transforming where work happens: Shifting investment in real estate to technology enablement and employee mobility
Authors: Coyne Patrick
Published: July 2024

Between 2000 and 2012, Accenture's global headcount grew by 300 per cent but its real estate portfolio grew by just 150 per cent. Besides having a significant bottom-line effect — costs for facilities operations in the USA alone fell by 45 per cent — the Accenture Workplace Model that drives its internal real estate transformation also contributes significantly to lowering Accenture's carbon emissions (by almost 35 per cent) and improving employee satisfaction and productivity — all strong outcomes of the ongoing internal workplace and technology evolution. Accenture's complex business and varied workforce created a unique opportunity to design a game-changing real estate approach. The company's expanding client offerings, globally emerging markets and young employee population require it not only to embrace a progressive, flexible, workplace model, but also look towards the future to shape the next one — and the one after that. This is the story of how Accenture transformed ‘where work happens’ by shifting investments in real estate to technology enablement and, ultimately, empowering employees to choose where (and how) they work every day.
The Curricular Asset Warehouse at the University of Illinois: Case study of a digital archive’s sustainability
Authors: Jones Karin Hodgin , Bianconi Robyn , Jones Jimi , Moran Liam
Published: July 2024

The production and stewardship of digital objects depends on devices and software with relatively short life cycles. As a result, when it is time to upgrade digital preservation environments and workflows, the devices that host digital objects — hard drives, monitors, computer peripherals, storage media, etc — flow out of digital repositories and contribute to the fastest growing waste stream of the 21st century: electronic waste. This paper discusses how the Center for Innovation in Teaching and Learning (CITL) at the University of Illinois at Urbana-Champaign is currently conducting a study into the sustainable management of its large volumes of digital video and image content production and preservation, within an analysis of its institutional purchasing and waste management paradigms. This analysis seeks to determine how device obsolescence at CITL can be mitigated to avoid future costs and to minimise the department’s contribution to the global e-waste problem. The first half of this paper describes how CITL employs a system called the Curricular Asset Warehouse (CAW), which is a suite of software that serves as the backbone of its media production and archival needs. CAW uses several open source software tools to be an all-in-one production, cataloguing, preservation and discovery tool. The second half of the paper discusses how CITL, which contains a high-throughput video production unit, is minimising its e-waste footprint by employing the CAW suite of tools to minimise its digital storage needs and, by extension, the amount of electronic waste produced by the department. This section also discusses the findings of an in-progress case study about the environmental impacts of CITL’s production tools and tape-based storage infrastructure.
The Arabic culture of Jordan and its impacts on a wider Jordanian adoption of business continuity management
Authors: Sawalha Ihab H. , Meaton Julia
Published: July 2024

Culture is important to individuals and societies, as well as organisations. Failing to address cultural aspects will hinder the wider adoption and development of business continuity management (BCM) and will subsequently increase the vulnerabilities of organisations to crises, disasters and business interruptions. Three main issues are discussed in this paper. The first is the background to culture and the characteristics of the Jordanian culture. Secondly, the influence of the Arab culture on the wider adoption and development of BCM in Jordan is considered. Thirdly, the paper looks at potential factors that underpin the role of culture in the BCM process in Jordan. These issues are significant, as they represent the characteristics and influence of the Arab culture. This paper contributes to the understanding of the significance of culture in the adoption and development of BCM for organisations operating in Jordan and in the Arab world more generally. It also highlights current cultural changes and trends taking place in the Arab world in a time of huge political instability in the Middle East and Arab countries.