bluuebunny/crossref_metadata_2025 huggingface dataset:
Text into numbers: Can marketers benefit from unstructured data?
Authors: Keating Barry P.
Published: July 2024

Since much of the data marketers encounter is in the form of text, using predictive analytics techniques requires that the text be in some manner transformed into data that can be effectively used by standard data mining techniques. How exactly does this ‘transformation’ take place? Once transformed, how are the resulting data used in an analytics algorithm? This paper seeks to answer these two questions and to present an example of the process described. In addition, an important and common error that is often encountered in text mining is explained.
The role of financial market infrastructures in supporting a sustainable financial transition
Authors: Diaz-Stock Natalia
Published: July 2024

This paper aims to describe the role of financial market infrastructures (FMIs), specifically central securities depositories (CSD) and international CSDs (iCSDs), in supporting a sustainable financial transition. It starts by laying out the central role of these FMIs in the centre of the financial value chain, where it plays a critical role in ensuring the smooth and efficient functioning, as well as stability of financial markets. FMIs operate multilateral technology systems and funnel vast amounts of data across multiple markets, including emerging markets and developing economies (EMDEs). The paper then highlights acute challenges in funding sustainability projects in those emerging markets and the need for solutions that help attract private capital and international investors. To help address some of these challenges, a case study is presented of Euroclearability and the establishment of efficient FMIs and secondary markets, drawing lessons from its current impact as a potential solution to bridge EMDE financing gap. A study of the impact of Euroclearability shows an average reduction in sovereign borrowing costs by 28bps, and 14bps for corporate borrowing costs. Additionally, Euroclearability is associated with greater liquidity in domestic sovereign bond markets, leading to higher trading volumes and lower bond yields in secondary markets. Finally, the paper delves briefly into the ways FMIs are well positioned to capture regulatory data flow and sustainability data. With strong track records in managing and quality-assuring data, FMIs can improve the processing of ESG metrics, such as regulatory disclosures, and facilitate the use of these new metrics between market participants.
Intelligent industrial assets drive sustainable service supply chains
Authors: Jackson Gerald
Published: July 2024

With the rise of the Industrial Internet of Things (IIoT), industrial organisations are capitalising on its promise of boosting operational productivity while reducing cost and risk. More specifically, service and repair supply chains are harnessing machine data to develop a profitable business model that can sustain future disruption. This paper discusses how leading industrial companies are using the intelligence from machines, cloud computing and IIoT to enable predictive maintenance in their supply chains.
From stock exchanges to asset exchanges
Authors: Monchau Charles-Henry , Noel Valérie
Published: July 2024

In the digital assets universe, a security token is more than a currency — it often represents ownership of an underlying real-world asset. Indeed, the SEC hearings have changed the future of how cryptocurrencies work through more stringent regulations. Unlike ICOs — which collapsed during the 2017 craze — STOs — which stands for Security Token Offerings — are actual financial securities and thus backed by something tangible like the assets, profits or revenue of a company or an asset. In the coming years, we are likely to see a significant rise in the number of STOs. Indeed, while institutional investors have consistently stayed away from cryptocurrencies and ICOs in the past, the reasoning they used in keeping such a distance (aka we do not invest in unregulated securities) does not apply to security tokens. One of the most promising features of security tokens and STOs is their ability to offer tokens as a digital representation of shares of a company's stock. In addition to the tokenisation of company shares, real goods and assets can stand behind the tokens. In the future, the widespread tokenisation of real assets could become a new trend. One of the most promising markets for tokenisation is real estate. Tokenisation of a residential house will give people the opportunity to become its owners and conduct voting on digital platforms, making decisions based on the share of each of the voters in the house. In our opinion, tokenisation will thus enable the democratisation of capital markets. It will also make the market more efficient. And finally, tokenisation will open up trillions of dollars in liquidity. In short, tokenised securities are bridging the gap between traditional (financial and real) assets and crypto markets because they are aligned with everyone's interest. And this will be hugely disruptive.
Older by age, younger by mindset: The attitudes and behaviours of the over 50s and how to communicate with and market to this group
Authors: Lewis Duncan
Published: July 2024

Many businesses are waking up to the realisation that they are relatively ill-equipped to deal with the opportunity presented by the huge economic and social influence of the over 50s, who currently account for 80 per cent of UK wealth. Commercially, the over 50s continue to be seen as a separate species from younger age groups, despite the fact that they perceive themselves to be anything up to 20 years younger than their chronological age. There is a need to move on from the unconscious ageism that can lead to a one-size-fits-all view of those in later life and the belief that older people have no appreciation of aesthetics or production values. The over 50s market requires careful segmentation and targeting, although this throws up complex challenges: people increasingly adopt a jaundiced and disenfranchised view towards advertising, accompanied by a lessening overall susceptibility to branding as they age. Age UK's research suggests that success in serving those in later life lies in designing products and services that are inclusive from the start of the process. This philosophy will increasingly become the norm among those organisations who best serve this growing market segment.
The relationship between size and efficiency: A benchmarking analysis of Spanish commercial airports
Authors: Martín Juan Carlos , Román Concepción
Published: July 2024

Most airports have previously compared their efficiency according to the results of partial productivity ratios. However, such an approach does not provide a good understanding of the overall performance. This paper uses four different approaches to data envelopment analysis (DEA) to analyse the relative performance of individual Spanish airports and to rank each airport's efficiency. The first approach uses a cross-efficiency matrix, in which airports are evaluated according to their own weights and those of their rivals. The second and third approaches rank performance through the exclusion of the airport being analysed; in DEA parlance, these are known as super-efficiency models. The final approach analyses the virtual airport and compares all other airports with this ‘champion performer’. Each method is used to measure and compare the efficiency of Spanish commercial airports, and potential differences for large, medium and small airports are studied. The study is based on financial and operational data, such as aircraft movements, passengers, freight, capital, labour and material costs.
`Politics, Planning and Homes in a World City` by D. Bowi
Authors: Imrie Rob
Published: July 2024

Politics, Planning and Homes in a World City; Edited by: D. Bowie; Reviewer: Rob Imrie
How a ground lease affects the market value of a hotel
Authors: Rockett Gregg , Hawkins Dan
Published: July 2024

The purpose of this paper is to explore how a land lease may affect the market value of a hotel. Since the 1980s, hotels that sit on ground leases have become increasingly prevalent in urban locations throughout the US. As land becomes dearer and construction costs rise in densely urbanised areas, the frequency of land leases in the development of hotels is likely to increase in the future. To date, research on hotel land leases has primarily been undertaken by appraisers, brokers, hotel owners and/or operators and lawyers, as opposed to the academic community. Furthermore, the literature review identified a gap in research relating to the value implications of a ground lease on hotel investment transactions. As such, the literature review component of this paper focuses on valuation methodologies in hotel investment analyses and approach to leasehold positions, the associated land lease terms and provisions that have an impact on the value and opportunities for value creation by utilising a land lease. To complement the literature review, primary research was undertaken via interviews with hotel owners, operators, appraisers, brokers, mortgage bankers and brand representatives, which provided insight into how the market gauges the impact of a ground lease’s terms and provisions on a hotel asset’s market value. While the sample of stakeholders interviewed was robust, the lessor side of the equation was not sufficiently represented, which represents one limitation of the research. A further limitation was a substantially subjective element in valuation methodology undertaken by the survey respondents. Nonetheless, it is hoped that this research will aid hotel investors, as well as other industry stakeholders, to better understand land leases and their prospective impact on value.
Maximising non-aviation revenue for airports: Developing airport cities to optimise real estate and capitalise on land development opportunities
Authors: Reiss Brett
Published: July 2024

Transportation infrastructure has shapped urban growth which has resulted in a network of arterial links between population centres and major transport infrastructure (such as airports). Many economies are increasingly geared towards speed, mobility and global access. Air services are now essential to an economy's wellbeing and as a result many businesses cluster around airports to take advatage of this hub of activity. Airports have become multimodal/functional businesses generating considerable commercial development both inside and outside of their boundaries; they are true ‘airport cities’.Given the nature and size of airport developments, it is important to understand that businesses will cluster at and around major airports due to accessibility, speed and mobility. Airports are a critical link in time-sensitive supply chain logistics both nationally and internationally. As increasingly more aviation-related businesses locate themselves near airports, air cargo and passenger numbers are boosted. If planning has been undertaken in an appropriate manner, an airport city development will markedly enhance both aeronautical development and non-aeronautical development, thus increasing airport revenues.
Quantum Marketing: A new way to think marketing and create exponential growth
Authors: De Talhouet Gael
Published: July 2024

How can I create growth? Marketing questioning can be condensed to this unique question —our new Unique Source of Problems — and most of us do not have the answer. Looking at companies’ performance, it seems that most companies do not have an answer either. In the past marketing was little more than television advertising which sent customers out to purchase in shops. This was measurable and predictable. More television, more new products result in more sales. Marketing skills were also simple: creating great television spots and great innovations were the two important skills of great marketers. Unfortunately, the world has changed. It has sped up, and become more complex and fragmented. Paradoxically, collecting more data has not made the world more measurable, but even less predictable. This created a fundamental doubt about the capability of marketing to create growth in a measurable way. More doubt creates more requests for data. Marketing becomes data-based marketing, and the more data organisations ask for, the less purpose and trust marketing seems to create. This paper outlines the need for a new system in order to make this complexity digestible by organisations, and to enable them to elicit growth patterns from a chaos of data points. The paper creates a new system with which to think of the world: ‘Quantum Marketing’. This provides organisations with a model to think of marketing, articulate the role of marketing in creating sources of growth and staff the teams with the new required skills. Regarding quantum marketing, this paper identifies three important capabilities that organisations can use to make sense of complexity and create growth: Particle Optimisations, Reverse Engineering, and Waves of Meaning. Fundamentally, the paper provides a system to organise the world, re-establish trust in marketing, organise your marketing department and focus on the right things. With this new quantum
trilogy, readers will be able to outperform competitors and create exponential growth.
Enterprise Zones/ Do they create or transfer value?
Authors: Wainwright Simon
Published: July 2024

This paper considers whether any lessons have been learnt from the Enterprise Zones (EZs) of the 1980s and whether providing economic stimuli creates, distorts or simply transfers value. Key issues include/—How do the 2011 EZs differ from their 1980s predecessors?—Land value as a residual, determined by the economic activity that can take place on a plot of land; therefore bestowing economic advantages selectively will distort land values.—Enterprise Zones will undoubtedly cause the displacement of existing jobs to more economically marginal areas.—Previous attempts at creating areas which enjoy economic advantages include Regional Development Agencies and Freeports; this paper examines what lessons, if any, can be learned from these that could be applied to EZs.—Could EZ benefits be applied across the entire UK?—The benefits of the 1980s EZs were largely captured by property and land owners rather than local businesses; who will receive the benefits from the current generation of EZs?—Jobs are as likely to be generated in the retail sector as the manufacturing sector; does this matter?—The success of the London Docklands Enterprise Zone can largely be attributed to improved transport infrastructure; such transport proposals are missing from the current proposals.
A deeper understanding of payment shock dynamics
Authors: Verma Nidhi
Published: July 2024

A shock is a sudden, upsetting or surprising event. In the context of credit, a payment shock is a change in payment obligations that a consumer cannot control. In this paper, the findings of a new analysis from TransUnion will be outlined to understand the dynamics of payment shocks arising from an increase in interest rates. The steps for identifying consumers at risk of a payment shock will be reviewed, how many consumers are affected will be outlined and how much consumers’ payments would increase will be determined. Finally, the paper will provide strategies for mitigating the risks associated with a payment shock.
Investigating the role of the sub-custodian in risk mitigation
Authors: Schnaitt Günter
Published: July 2024

Discussions about risk and risk prevention are taking place at all levels these days. The paper highlights certain areas in which sub-custodians are actively taking risk and helping to mitigate it. Moreover, it reflects challenges which arise from new regulations, specifically by T2S in the broader context of risk. The author highlights the role of sub-custodians in managing existing risk and shows ongoing actions of sub-custodians to create an environment which is sustainably capable of reducing risk.
Supervisor’s effect on clinical workers’ job satisfaction and turnover intentions
Authors: Revader Michon R.
Published: July 2024

Healthcare supervisors who lack proper knowledge of the profession’s standards may inadvertently put patients’ safety at risk. Clinical workers’ job satisfaction and turnover intentions potentially affect the quality of care provided to patients. Contingency Theory, Transformational Theory and Situational Theory are appropriate to underpin this study because healthcare supervisor expertise can affect job satisfaction and turnover intentions of their employees. This causal comparative study examined the relationship between clinical workers’ perceived leadership expertise of their supervisor and the turnover intentions and job satisfaction of employees of healthcare organisations in Southern Louisiana. The study included research questions regarding the following: the relationship between the responses of supervisors and clinical workers on the Leadership Practices Inventory (LPI), the relationship between clinical workers’ job satisfaction, as measured by the Job in General scale, and their perceptions of their general healthcare supervisor’s expertise, and the relationship between clinical workers’ turnover intentions, as measured by the turnover intention scale of the Michigan Organizational Assessment, and their perceptions of their general healthcare supervisor’s expertise. Utilising the analysis of variance, no statistically significant relationship was identified among the variables. The primary findings of the study, however, revealed a strong association between a supervisor’s expertise and the leadership practices of modelling the way and encouraging the heart on LPI. Although the findings were not aligned with those of previous studies, the results are valuable to healthcare leaders seeking to examine the relationship of healthcare supervisor competencies and workforce shortages.
Understanding the conceptual and procedural framework of urban infill development
Authors: Farshchin Amirreza , Ramezani Raziyeh
Published: July 2024

Since the 1970s, various internal development strategies have been tried for tackling the problem of city sprawl that resulted from the Second World War. One remedy was infill development, a subsidiary of the smart growth approach. Based on an analytical-descriptive method and a study of theoretical and practical literature, this research aims to discover a conceptual framework for infill development, discuss the theoretical background which has shaped and developed the concept of infill development and, while reviewing the general process of infill development, explain the key procedural concepts (partnership, capacity assessment, phasing) within the context of analysing several case studies. As a conclusion, this paper offers two principles which are dominate in infill development and form the different stages of the infill process: ‘improvement’ and ‘contextualism’. In the context of sustainable development, environmental preservation and other relevant issues, understanding the procedural framework of an urban infill development approach can provide a new, systematic perspective for future urban development policy making.
Going viral on YouTube
Authors: Leonhardt James M.
Published: July 2024

Consumers are increasingly watching online video and
advertisers are increasingly using video-sharing sites such as
YouTube to promote their video advertisements. Although not
typically the case, some of these advertisements go viral, quickly
reaching millions of consumers. To better understand the
antecedents of such virality, this paper recounts recent
advertisements on YouTube that attained viral status. From these
cases, several commonalities are observed, such that each ad evoked
strong emotion, told a story and quickly reached 1 million views.
Based on these observations, when promoting brand content on
YouTube, managers are urged to focus on promoting highly emotive
content, to incorporate the brand within a story, and to
continually produce and promote novel brand content. Building on
the present work, there are also opportunities for future research
to consider how specific ad characteristics such as storytelling
and schadenfreude might affect the probability of virality.
Localism — call it the Y factor: The Gaeltacht Quarter and the East End have got talent, so Y not use it?
Authors: Mitchell Seán
Published: July 2024

Every moment in a life contains a multitude of small localised choices which themselves lead to a multitude of other possible choices. The Burning of Bombay Street in 1969 offered a split in the road: in one direction, there was hostility, hurt, harm; in another, something more constructive, positive and empowering. Bricks were lifted not to be thrown, but to be placed next to another and another. In this way, homes were built, a street emerged, a community was re-created, and the ambition of Belfast’s Irish-language community began to take root. Their ‘can do’ movement established the Gaeltacht Quarter, with its nursery, primary and secondary schools, social clubs, small and large businesses, book stores, shops, cafés and a radio station. The pulse of today’s changing Belfast is taken from here. But this is no look back: the mirror tells us what is behind, but what lies ahead is the goal of this paper: the continuing potential for connections between what people dared to achieve in the past and what they can achieve today.
Enhancing private sector engagement: Louisiana’s business emergency operations centre
Authors: Day Jamison M. , Strother Shannon , Kolluru Ramesh , Booth Joseph , Rawls Jason , Calderon Andres
Published: July 2024

Public sector emergency management is more effective when it coordinates its efforts with private sector companies that can provide useful capabilities faster, cheaper and better than government agencies. A business emergency operations centre (EOC) provides a space for private sector and non-governmental organisations to gather together in support of government efforts. This paper reviews business-related EOC practices in multiple US states and details the development of a new business EOC by the State of Louisiana, including lessons learned in response to the May 2010 oil spill.
Building stronger brands with sensory driven product design
Authors: Turpault Mathieu , Tannen Rob , Welsh Bob
Published: July 2024

The profession of industrial design has evolved and grown more sophisticated over the past few decades. From computer-aided design (CAD) enabling faster and better design processes, to the development and perfecting of visual brand language (VBL) as a strategic driver for design, this discipline has increased its strategic impact and ability to support a company's brand values. Still, the design profession has yet to embrace multi-sensory design fully as an effective way to build better product-based brand experiences. The adoption of sensory driven design is becoming more crucial, given today's rapidly evolving user expectations, and this paper will show how multi-sensory design can build better product and user experiences, thus supporting corporate brand values and messaging. Additionally, the paper will discuss the implications of sensory driven design on business practice.
Making airports attractive workplaces again: Perspective from the private aviation security services
Authors: Piana Catherine
Published: July 2024

Why is it so difficult to find the right people to work in aviation security jobs and retain them, especially post-COVID-19? And how can we make these jobs attractive (again)? While this paper focuses on security screeners, most of the points can be extrapolated to aviation security staff, and airport staff in general. This paper takes the view that most of the reasons why we are facing staff shortages in airports were already present before the pandemic but were accelerated and amplified by it, with an additional worsening factor due to the unexpectedly quick and steep restart in passenger flights. It discusses the ‘old’ mindset and the fact that it cannot continue to prevail and should be replaced by a more positive, quality-oriented, human-centric one. To substantiate these opinions, the paper uses the findings of a European Union (EU)-funded project on skills and labour shortages intelligence (the INTEL project1) led by the Private Security Social Partners, illustrated by three business cases and various sources of information on best practice in attracting the younger generation.
`Cities and Sexualities (Critical Introductions to Urbanism and the City)` by Phil Hubbar
Authors: Hanna Judith Lynne
Published: July 2024

Cities and Sexualities (Critical Introductions to Urbanism and the City); By: Phil Hubbard; Reviewed by: Judith Lynne Hanna
Mobile-forward design: An emerging trend for global brand websites
Authors: Sargent Ben
Published: July 2024

Innovative brands like WhatsApp, now owned by Facebook, grew up with ‘mobile-first’ development and responsive web design (RWD). The emerging trend exemplified by digital champions — called mobile-forward design (MFD) — assumes an app-like approach for brand.com customer experiences. It affirms mobile-first development but takes that notion further by eliminating everything else, using RWD. It puts the mobile experience ‘forward’ as the only experience, available across PC, tablet and mobile platforms. Mobile-forward design delivers one customer experience on all screen widths, with no device-specific interfaces. It also puts that same experience forward for all markets, in all languages. The content and features delivered may vary by market and audience, but the differences are plug-and-play within the design, based on country, language and other personalisation logic. Based on an analysis of the customer experience, rather than on any underlying code, CSA Research has arrived at an initial set of criteria for evaluating whether a website meets the test of mobile-forward design. This paper shares why mobile-forward design should be considered the best practice for global brand websites.
Super intelligent financial services
Authors: Fourie Leila , Bennett Thomas
Published: July 2024

Banking and payment services have become fertile ground for the implementation of artificial intelligence (AI) solutions to commercial problems. Financial services providers are already utilising AI to reduce costs, handle compliance pressures, and improve their relationships with customers. Nevertheless, given the extent to which AI could change financial services’ operations, it is essential that organisations consider the implementation of AI technology from a holistic perspective. This paper provides a contextual overview of the rise of AI and aims to frame AI as not simply a cost-saving automation tool, but as a fundamental shift with many potential considerations, for which the organisation must take account.
The identifier challenge: Attributes of MiFID II that cannot be ignored
Authors: Young Richard
Published: July 2024

Much has been written about the revised version of the EU Markets in Financial Instruments Directive (MiFID II), which is scheduled to be implemented in January 2018. Now, however, the data aspects of MiFID II are receiving more attention, and firms are particularly focused on some of the data standards choices that regulators have imposed for the first time in MiFID II. Managing the identifiers for financial instruments and entities is central to this challenge, and is one of the core requirements for firms MiFID II compliance.
Six-step method for healthcare social media storytelling
Authors: Obiedzinski Mariah
Published: July 2024

Healthcare organisations can strike a balance between achieving business goals and sharing audience-relevant stories by implementing social media storytelling. When executed properly, this six-step storytelling strategy will improve patient acquisition and retention over time and solidify the organisation’s reputation as a thought leader and expert. This paper outlines strategies to create meaningful connections with social media audiences by sharing educational, entertaining and relevant stories. The social media landscape is constantly changing, much like the informational needs and wants of a brand’s target audiences at any given time. To harness the full communication potential of social media platforms, organisations must share unique, authentic stories that grab and keep people’s interest while providing solutions to their problems and answering their questions. This six-step strategy to social media storytelling can help marketers create relevant and engaging content and publish more quickly.
Malware development threats with modern technologies
Authors: Amer Lawrence
Published: July 2024

Despite a significant increase in the level of defence strategies across the enterprise, cyberattacks continue to have a damaging impact on organisations. Due to insufficient threat intelligence capabilities established in many organisations, attackers use this weakness to port their attack procedure and plan future attacks. From highlighting the problem to solving it, this paper explores possible attack procedures and builds awareness to shortcut the risk and reduce the possibility of compromise. It describes a case study of cyberattacks to illustrate the pros and cons of advanced detection and prevention systems.
Coping with inconsistencies in bank risk weighted assets
Authors: Araten Michel
Published: July 2024

Industry participants, regulators and investors have raised concerns with the consistency of Basel risk-weighted asset (RWA) assessments across banks that are critical to the determination of capital ratios. These issues have created misgivings as to whether capital adequacy measures constructed by advanced internal rating based (AIRB) banks create level-playing field problems and whether they can be relied upon. Solutions to narrow the differences among banks have been proposed, ranging from imposing floors on certain parameters and calculations all the way to reverting to non-risk differentiated measures, such as leverage ratios. In this paper the evidence associated with RWA consistency will be examined. Some of the underlying reasons and sources of inconsistency will be evaluated along with the solutions proposed. The risks of moving away from risk-sensitive regulatory capital will be described and recommendations for coping with these inconsistencies will be made.
The US municipal securities market’s self-regulatory organisation seeks efficiency and risk management improvements in securities operations
Authors: Kelly Lynnette , Vouté Barbara
Published: July 2024

The evolution in municipal securities transaction, clearing and settlement has brought about significant changes for securities operations professionals. As the self-regulatory organisation for the $3.8 trillion USA municipal securities market, the Municipal Securities Rulemaking Board is supporting the drive toward more efficient operations by updating its uniform practice regulations and addressing rules that facilitate the transition to T+2 in the USA, while at the same time addressing the growing knowledge needs of securities operations professionals.
Overcoming obstacles to planning major infrastructure projects
Authors: Field Duncan
Published: July 2024

The planning system has an important role to play in delivering major infrastructure projects. The obstacles which a promoter of a project must overcome are inherent in any consenting system which is rooted in democratic participation and political accountability. To understand the nature of those obstacles and how they might be addressed requires an appreciation of the process that a project must navigate to secure consent and the influences on the decision maker at each stage of that process. This paper suggests that the prospects for the success of a major infrastructure project and the speed of decision are best served by focusing time and resource on four key areas: the need and justification for the project; policy support for the project; technical assessment; and external and internal communication. The paper explores the considerations which a promoter should address in each of these key areas and identifies three priorities for government in the way the infrastructure planning system is operated.
Thoughts on the post-pandemic new normal in air travel
Authors: Robinson Jim
Published: July 2024

The COVID-19 pandemic will compel permanent transformation of the travel industry and its aviation sector. Key disruptors emerging from the pandemic will include:
• Behavioural changes of the travelling public;
• increased fear of contracting the virus during travel;
• continued uncertainty as to when an effective vaccine will be available, if ever;
• severe global economic downturn; and
• revised procedures to be introduced at airports and onboard aircraft that increase the inconvenience of air travel.
While the immediate effects of the pandemic may be temporary, interaction with more strategic factors, such as globalisation and the digital economy, could result in disruption of the air travel sector. Issues addressed in this paper include:
• Aviation-industry recovery and changes to the business model;
• need for regulatory change;
• inherent uncertainty in forecasting; and
• impact on airport operations and development.
This paper explores the impact of these factors and how they could permanently transform the air travel industry, and how the trends of global digitalisation present a unique opportunity to reinvent the entire aviation sector business model as well as the end-to-end travel experience. To achieve this will require meaningful collaboration of the digital technology and air transport sectors to drive innovation and transformational change in response to this challenge for society.
Best practices to successfully integrate the strategic and financial objectives with the S&OP/IBP model
Authors: Giannetto Massimo
Published: July 2024

The recent global disruptions that affected the industrial dynamics, from trade wars to the COVID-19 pandemic, from geopolitical tensions to the steep increase in energy cost and disruptions in the raw material sourcing and logistic dynamics, placed an unprecedented challenge on organisational supply chains, which had to reinvent themselves to maintain competitiveness, flexibility and reliability in an extremely volatile environment. Historically, supply chains relied on industry-standard planning models, such as sales and operations planning (S&OP) or integrated business planning (IBP), as a foundation of their planning process through a cooperative connection between demand and supply planning, and through an established process to collect all the key data and information in a consistent form to support all the critical decision-making processes. Nonetheless, in most cases, poorly or partially implemented S&OP/IBP models have failed to keep their promises, as companies struggled to achieve a full integration of processes, functions or key performance indicators (KPIs), while a robust integrated business process is able to guarantee a holistic and comprehensive planning and performance management system supporting the decisionmaking process and ultimately delivering a positive impact to the organisation’s profit and loss (P&L). A mature planning model should therefore embrace both a tactical and a strategic time frame, thus ensuring a strategic alignment, a ‘vertical link’, between the short to mid-term operational plans and the organisation’s long-term strategic objectives. The whole process consequently must be designed as a robust operating model allowing the organisation to monitor, update, execute and eventually deliver its strategic goals. This paper focuses on the best practices adopted by AkzoNobel to implement a mature IBP model across the whole organisation, and to achieve a full integration with the pre-existing financial planning processes in its journey that started in 2018 and is still ongoing today.
Cybersecurity in the built environment: Can your building be hacked?
Authors: Grundy Chris
Published: July 2024

The use of information generated by building systems is changing the way workplaces are designed and operated. Drivers such as staff mobility, preference and wellbeing are leading to an unprecedented level of integration between building systems, their occupants and building managers. To achieve the benefits of integration while mitigating business risk, real estate managers need to consider the three pillars of information security: confidentiality, integrity and availability.
Dysfunctional neighbourhoods: A conceptual framework for urban regeneration and renewal
Authors: Squires Graham , Booth Colin A.
Published: July 2024

Neighbourhoods within area-based initiatives that are engaged with regeneration and renewal often experience difficulties of poverty, disadvantage and deprivation. Furthermore, the experience of function or dysfunction is also important when exploring neighbourhoods undergoing transformation. Functioning ‘norms’ could enable residents within particular neighbourhoods to have equal opportunities of education, to live within a healthy environment or not to be constrained by problems of crime. For this study, a ‘Dysfunctional Neighbourhood Conceptual Framework’ is formed by an inductive approach, integrating desk-based study and semi-structured interviews. An area-based case-study approach is also taken to focus the development and discussion of the framework via the Housing Market Renewal programme in the UK between 2002 and 2011. The conceptual framework brings together nine key components of neighbourhood dysfunction that are often found in urban regeneration and renewal policy areas. Framework components include: weak mix; social exclusion; low demand and low derived demand; inappropriate supply; enduring housing market failure; restricted finance and inappropriate investment; low-value housing; affordability; overcrowding; and spillover effects. The paper argues that dysfunctional neighbourhoods, which are often the target of regeneration and renewal activity, need to consider the complex components that make up their whole. This greater depth of understanding is important if all neighbourhoods are to have the opportunity to function well in a city.
Reflecting on the role of social innovation in urban policy
Authors: Headlam Nicola , Hincks Stephen
Published: July 2024

Urban policy has long been criticised on two fronts: first, for concentrating on a ‘standard set’ of interventions which constantly reinvent what has gone before, and second, because partnerships and networks established to deliver urban policy initiatives often exclude actors and are fraught with difficulties owing to issues of power and conflict. Together, these criticisms amount to a major challenge for the management of urban policy and the delivery of novel ways of thinking and working in the field. Since 1997, when New Labour came to power in the UK, only modest inroads have been made in addressing structural inequalities and uneven spatial and social development. In light of this legacy, this paper argues that closer attention needs to be paid to the ways in which knowledge is produced and transferred within and between partnerships and networks, given the core role that knowledge plays in fostering social innovations. In addition, it explores the impact that the ‘slicing and dicing’ of policy across scales has on the production and transfer of knowledge, and how this, itself a form of ‘spatially contrived randomness’, is deployed as a form of meta-governance of urban policy actors which limits their ‘scope at scale’ and ultimately the transfer of ideas and new ways of working in urban policy arenas.
Virtual reality and the banking experience
Authors: Weise Sarah , Mshar Andrew
Published: July 2024

As online banking has become today’s ubiquitous standard, banks are making predictions about the future of in-person customer interaction. In an effort to reimagine the way banks use digital vehicles to enhance and improve customer experience, the authors' organisation embarked on a study to research and develop ideas for employing virtual and augmented reality to drive branch innovation. This paper discusses how virtual reality offers an effective and cost-efficient way to see, experience and test novel retail bank environments before a single brick is laid. Coupling cutting-edge tools like virtual reality with service design methodologies enables banks to realise new ideas for virtual and in-person interactions that will speak to tomorrow's bank customer.
Stakeholders’ experiences with US hospital emergency preparedness: Part 1
Authors: Cagliuso Nicholas V.
Published: July 2024

This study examined, via qualitative pheno­menology, important stakeholders’ experiences with US hospital emergency preparedness, finding that their experiences varied from positive and effective to frustrating, time-consuming and inefficient. The findings centred on four themes: the importance of funding; collaboration, communication and coordination; the government’s role; and hospital leadership buy-in. Together, these findings suggest that issues such as a lack of performance metrics, insufficient funding, inadequate surge capacity, confusing federal guidelines and accreditation requirements and an overall lack of coordination in hospitals’ abilities to manage emergency incidents continue to plague the US healthcare system. Exploring and understanding these experiences can support the field in maintaining elements that work and recognising and applying solutions to its shortcomings. This is the first of two papers on the subject, providing background on the topic, the study’s purpose, research design and a review of salient literature. The second paper, in a forthcoming issue of this journal, will examine the study’s methodological approach, data analysis, main results and implications for practice.
`Unsociable cities? The lessons of English planning reform` by Hugh Ellis
Authors: Cook Matthew , Ferguson Gary
Published: July 2024

Sustainable Cities: Governing for Urban Innovation; By Simon Joss; Reviewed by Matthew Cook. Global Suburbs: Urban Sprawl from the Rio Grande to Rio de Janeiro; By Lawrence Herzog; Reviewed by Gary Ferguson
What's in a name? Analysis of airport brand names and slogans
Authors: Halpern Nigel , Regmi Uttam Kumar
Published: July 2024

This study investigates the use of brand names and slogans at 1,562 airports worldwide using content analysis of airport websites. The study finds that three-quarters of airports are named after a single place. Almost half include a reference to the scope of services available at the airport in their name. Significant differences exist between world regions. Naming an airport after natural or man-made attractions is most common in Europe, after a political leader and/or revolutionary is most common in Latin America/the Caribbean, and after royalty is most common in the Middle East. Only one-tenth of all airports use a slogan and this is mainly a North American phenomenon. A more detailed analysis of airports in Europe finds that one-quarter of airports have two or more place names; one is typically the name of the place in which the airport is located, while the other tends to be the name of the nearest main city or town. Including a reference to the scope of services available at the airport is significantly more common at larger versus smaller airports in Europe. The use of a slogan is significantly more common at airports in Europe that are owned or operated by private interests versus those that are publicly owned and operated.
Guiding surveyors and protecting the public : The new RICS guidance note ‘Planned Preventative Maintenance of Commercial and Residential Property’
Authors: Tagg Adrian
Published: July 2024

Managing the operational risk to commercial property lies not only with those investing in the assets but also with those advising on the planned preventative maintenance (PPM). With a need to consider the life cycle of building components, defect evolution and compliance of assets with legal requirements, surveyors are under increased pressure to deliver professional advice with often limited access to both site and documents. While most surveyors have devised their own methods in the undertaking and delivery of PPM, there has historically been no bespoke guidance on this from the Royal Institution of Chartered Surveyors (RICS). The lack of formal guidance was exposed by the tragic events of Storm Doris in 2017, where wind damage to a commercial property resulted in the fatality of a member of the public. The subsequent investigation identified failings in the PPM process at the property. In response to the report of the coroner, the RICS embarked upon preparing a global guidance note with the intention of delivering high-quality surveying services as well as guiding surveyors and protecting the public.
Starting with purpose: How a people-first strategy can support real estate decisions
Authors: Bethala Melony , Abernathy Roy
Published: July 2024

This paper reflects real-time client experiences, outlines challenges and opportunities that organisations are facing as the world emerges into a new normal and provides a lens for a peoplefirst strategy that supports real estate decisions and walks through industry-specific considerations. The Newmark Workplace Strategy and Human Experience team believes that starting with purpose and focusing first on how employees experience and are impacted by the workplace will drive organisational success through periods of uncertainty.
The nature of mass masonry granite walling and the potential for retrofit internal wall insulation strategies
Authors: Buda Gerard , Taylor Bruce , Bennadji Amar
Published: July 2024

Traditional buildings constructed of solid granite walling that have timber framing with lath and plaster internal finish are not thermally efficient when compared with modern constructions. They are also termed ‘hard-to-treat’ as they need special care and attention to historic detailing, breathability and hygrothermal performance. These traditional buildings were originally constructed with lime mortar but during the period of mass Housing Disrepair Notices, many of these buildings were re-pointed using OPC-based cement/sand mortar. While the ‘whole house’ needs to be considered in any thermal improvement strategy, granite walling presents a particular characteristic which demands a different approach to that of sandstone or limestone walling when considering internal wall insulation. This paper explores the main issues to consider when contemplating a thermal improvement strategy from the material perspective. The buildings identified in this paper are in the North-East of Scotland.
Who am I to you? Self, reciprocity and emotional intimacy in brand relationships
Authors: Rodriguez Carlos M.
Published: July 2024

Consumers engage in self-expansion processes that affect their selves, favouring identity formation and brand engagement. The mechanisms for maintaining healthy relationships as consumer–brand experiences unfold are unknown. Drawing on self-expansion theory, this study explores the effect of emotional intimacy and relational reciprocity as maintenance processes creating brand self-engagement and relationship quality as consumers’ self-concepts expand. Survey methodology on a US consumer sample across product categories assesses the effect of maintenance processes and self-expansion on brand engagement, as trust enhances relationship quality and loyalty. A theoretical model is tested through partial least squares structural equation modelling (PLS-SEM). This study shows that self-expansion, emotional intimacy and relational reciprocity bring brands into the self when experiences alone do not. Managers should design brand experiences grounded on deep, trustworthy, reciprocal and intimate emotional connections. Experiences alone do not build loyalty, but emotional and symbolic resources supporting the self and identity formation do. Managers should craft experiential touchpoints allowing for self-expansion as self-identity surfaces, reinforcing the actual or designing the ideal self.