bluuebunny/crossref_metadata_2025 huggingface dataset:
Quality University Management Programmes
Authors: Murphy Jim
Published: May 2006

Developing a quality programme is important because it is now a
prerequisite for quality management and national competitiveness.
However, the process of programme development and improvement is
problematic. This is the case, in part, because programme developers are
not educationists. Using an educational perspective, outlines a
conceptual model that will aid management educators to reflect
critically on programme quality issues during design or review phases.
In‐service Training in Swaziland and Malawi: Application of
a Process Model for Development Education
Authors: Daniels K.R. , Halamandaris P.G.
Published: May 2006

Describes two international development education projects in the
context of requirements for project success and in terms of a project
design model developed by the authors. The first section assesses
conditions for project initiation and sustainability for in‐service
education projects in Swaziland and Malawi, Africa. An analysis of each
project indicated that factors such as the significance of key
individuals as the locus of intervention, objectively measurable
outcomes, and logical sequencing of project events contributed to
project success. In the last section, describes the parameters of the
international developmental educational model (IDEM).
Information Technology in Public Sector Settings: Towards
Effective Systems
Authors: Willcocks Leslie
Published: May 2006

The major problems experienced in implementing IT systems in the
public sector are reviewed. Detailed UK research, carried out in the
Department of Social Security and the National Health Service, is then
considered. Many projects sub‐optimise due to neglect of the human
aspects of computerisation, broadly conceived. It is concluded that
establishing 16 success criteria still need to be imported into many IT
projects if effective systems are to result.
Action Learning for Managers – An Australian View
Authors: Way Peter
Published: May 2006

Action learning is an exciting concept
that has spread around the world
following pioneering work by Professor
Reg Revans who introduced the process
after the Second World War. It is an on‐the‐job
learning programme that enables
managers in groups from diverse
organisational backgrounds to work
together to solve real problems, that
have not previously been solved, in host
organisations. Wlth the aid of a facilitator,
the process draws on thc knowledge,
skill and experience of participants and
relies on their further questioning of the
situation to evolve actions that are
observed and further reviewed. Through
this combination of programmed
knowledge and questioning, not only are
solutions evolved but, more importantly,
the managers learn in a most effective
way about how to improve their
management skills.
A Meso‐level Understanding of Business‐Government Relations
Authors: Wayne Taylor D.
Published: May 2006

Previous studies of business‐government relations have tended to
take either a macro approach (using a single theoretical framework to
explain all business‐government relations) or a micro approach (one that
fails to explain why business‐government relations have not improved
over time). This article applies Lowi′s four‐part typology of policy
types. In order to test the typology′s usefulness, a survey of business
executives and government officials was carried out. The findings
confirmed the thesis: business satisfaction with its relationship to
government will be highest in the case of distributive policies, and
decline to lowest in the case of constituent policies. A
“meso‐level” theoretical framework is recommended to provide
not only a better understanding of the multi‐levelled character of
business‐government relations, but also future research with a practical
orientation.
Efficiency and Effectiveness in an African Public
Administration Context
Authors: Jones Merrick L.
Published: May 2006

While it is impossible to measure with any degree of certainty the
efficiency and effectiveness of a national public administration system,
there is evidence – empirical and impressionistic – to
suggest that in many African countries the situation gives serious cause
for concern. It is argued that African administrators face problems of a
type and a degree of seriousness not experienced by their counterparts
in the wealthy developed nations. These factors should be taken into
consideration when judgements about organisational performance are made.
Public Management of Private Foreign Investment
Authors: Wint Alvin G.
Published: May 2006

Public administrations all over the world are interested in
attracting more foreign direct investment to their regions. For many
governments, however, especially those in developing countries, this
new‐found enthusiasm towards promoting investment appears to be at odds
with an historical emphasis on closely controlling foreign investment.
This study examines the manner in which ten developing countries manage
foreign investment in order to assess the extent to which the functions
of promoting and controlling foreign investment substitute for, or
complement, each other. The data suggest that most governments in
developing countries do view promotion and control as functions that do
not co‐exist well. The experiences of a few countries, however,
demonstrate that under the right conditions these separate functions can
be carried out even within the same organisation.
Party Change, Central Government and Budgetary Output
Authors: Ibrahim M.M. , Proctor R.A.
Published: May 2006

The article attempts to assess the impact of party change on
budgetary output in three Local Authorities in the UK. An examination is
also made of the impact that central government policy may have on local
government spending. Party change and central government policy are
found to have an impact on budgetary output.
The advantages of Executive leasing
Authors: Wood Martin
Published: May 2006

Notes that a significant number of experienced senior executives
are making themselves available as leased executives. Discusses the
leased executive′s role and provides two case studies. Concludes that
its benefits as a resourcing option are now becoming clear to many UK
organisations who are looking to new methods of handling increasing
change cost effectively.
Developing the 1992 Euro Manager
Authors: Kelly Nick
Published: May 2006

Defines the successful Euro manager as someone who is comfortable
in managing and challenging diversity, in particular the differences
between people of different cultures. Suggests the need to re‐examine
the management competences needed to be a pan‐European manager.
Considers that training courses may not be the most effective method of
developing competences. Proposes that wider use of learning
opportunities is needed ranging from projects and secondments to
distance learning and computer based training.
Learning to manage – managing to learn: Part one
Authors: Calvert Roy
Published: May 2006

Looks at the link between learning and organisational culture.
Notes that it is people within organisations who learn, not the
organisation itself. Describes the process of learning and links
motivation, learning and change. Concludes with the need for an
organisation to develop a learning culture not just in the lecture rooms
but throughout the work‐place itself.
Training for leadership
Authors: Gilbert‐Smith David
Published: May 2006

Defines leadership as winning the hearts and minds of people to
achieve a common purpose. Discusses training for leadership as involving
the “inner person”, the inner mental toughness, to cope with
and handle the problems and pressures that confront us in today′s life.
Concludes that leadership is probably the most important aspect of
modern management.
Enhancing Career Motivation in Late Career
Authors: London Manuel
Published: May 2006

Career motivation is usually examined
among young or mid‐career workers.
The older worker is left alone.
Unfortunately, in an environment in
which the older person represents the
fastest growing segment of the labour
force, this critical resource is being
frittered away. Examination of current
practices suggests a large portion of
older workers are persuaded by their
employers′ actions that their careers
are at an end. Alternatives to extend
and increase this group′s career
motivation are discussed.
The Changing Workforce and Organisation Effectiveness: An Agenda for Change?
Authors: Greller Martin M.
Published: May 2006

The changing population patterns in
the industrial democracies create
pressures for change which will
eventually be experienced by all
employers. Yet, executives are loath to
face this demand. Structures,
strategies and policies suited to the
labour surplus which existed during the
baby boom′s entry into the workforce
are no longer adaptive. Change will be
pressed on both the organisation and
individuals within it.
Analytical Steps in the Formation of Strategic Alliances
Authors: Lorange Peter , Roos Johan
Published: May 2006

Co‐operation between two or more firms joined in an alliance is
becoming increasingly important in competitive international business.
It is a means to an end whereby firms gain from each other′s respective
qualities and attributes in aiming towards business success. The degree
of commitment involved in such alliances varies from case to case but,
nevertheless, must be handled properly from the outset to avoid problems
for the parties concerned. The article delineates seven critical
insights for developing and managing strategic alliances and each is
discussed in detail. It is concluded that if these seven factors are
analysed by each organisation at the outset of negotiations to form an
alliance, then the chances of a strategic alliance succeeding are
improved.
Understanding the perception
Authors: Hutt Geoff
Published: May 2006

The article examines the difficulty of defining “quality” and promotes the use of plain English to break down barriers and dispell illusions among management and staff. Highlights the experience of AT&T Istel in educating and motivating senior managers and creating an open, supportive atmosphere. Illustrates two techniques for focusing on delivering quality both internally and to external customers.
A view to improvement
Authors: Daily Kevin
Published: May 2006

Argues that effective quality review techniques can improve software development projects. Highlights the need for an adequate definition of requirements, to implement a quality approach throughout the project′s lifecycle. Proposes a method of specifying software quality and examines peer review techniques, including the ISO 9000 TickIT guide and Department of Trade & Industry STARTS initiative.
Information Collection
Authors: Turconi Giorgio
Published: May 2006

Charts the progress of the introduction of a quality information system at telecommunication manufacturer Italtel. Highlights the system′s role as a tool in a TQM programme whose aim is to create a common information base for all aspects of the organisation. Details the types of database and reports available on components, processes and products throughout their lifecycle. Illustrates quality reporting mechanisms for procurement, production, systems in the field and a variety of cost assessment reporting procedures.
Investing in change
Authors: Memmott David
Published: May 2006

Outlines how Girobank adopted TQM management techniques for the financial services sector. Illustrates the way Girobank gained commitment to the project from management and employees in Girobank′s operations directorate through workshop training sessions. Diagrams shows how quality projects can translate into direct financial benefits and improvements in customer satisfaction ratings. Lists the achievements of the project during the past three‐and‐a‐half years and concludes with a summary of the benefits of embracing TQM at Girobank.
Counting up the cost
Authors: Dale Barrie
Published: May 2006

A summary, in bullet‐point format, of the main issues and queries that need to be addressed in the development of quality costing, based on research work carried out at the University of Manchester Institute of Science & Technology over the previous nine years. Examines the role of quality costing in TQM and the importance of definitions to the collection, analysis and use of quality costs, arguing that without clear definitions, there can be no common understanding or meaningful communication on the subject. Suggests quality costing strategies to collect the data. Looks at the issues involved in reporting quality costs, their use and the relationship of quality costing to accountancy.
Cleaning up with quality
Authors: Bedford Steve
Published: May 2006

The author identifies a link between the environment and the wider issue of corporate quality, based on ideas developed within TDG, the parent company for logistics and hire companies (transport companies) around much of the world. Argues that environmental good practice can be built into the activities of a company without additional bureauracracy. Identifies sections of a TQM system that lend themselves to an environmental policy, such as purchasing, in‐process inspection and audits. Concludes that adoption of TQM processes by TDG companies further strengthens the link between quality and good environmental practices.
Bridging business boundaries
Authors: de Vries Jan , Rodgers Lonni
Published: May 2006

Examines the fact that Philips adopted a quality campaign in 1983 with mixed results, culminating in a $2.2 billion loss in 1990, and the reasons for the failure. Illustrates, for example, that the quality initiative became part of existing rivalries and was considered separate from “normal” work, and that the answer lies in quality planning: integrating mechanisms of policy deployment, alignment between levels and process management with integration across all functions. Suggests steps for instigating quality planning, largely through quality workshops that address each element in a planning model outlined in the article, concluding that contention must be replaced by integration and alignment to a common purpose in order to survive.
A Medical Waste Management Strategy
Authors: Curtis Fred A. , Mak Karen
Published: May 2006

Because medical waste may present potential hazards to employees,
waste handlers and the general public, all facilities generating this
form of waste should develop and implement a medical waste management
strategy. This strategy should be prepared after conducting a survey to
determine the types and estimated amounts of medical waste generated by
the facility. The strategy should address medical waste handling,
including segregation, packaging, in‐house transport and storage. The
management plan must also prescribe appropriate treatment procedures for
contaminated waste, and designate proper methods for final disposal of
medical wastes and treatment residues. Finally, the facility must ensure
the implementation and monitoring of this strategy.
Effective Logistics Management
Authors: Gattorna John , Day Abby , Hargreaves John
Published: May 2006

Key components of the logistics mix are described in an effort to
create an understanding of the total logistics concept. Chapters include
an introduction to logistics; the strategic role of logistics, customer
service levels, channel relationships, facilities location, transport,
inventory management, materials handling, interface with production,
purchasing and materials management, estimating demand, order
processing, systems performance, leadership and team building, business
resource management.
Peer‐assisted Leadership: Expanding Principals′ Knowledge
through Reflective Practice
Authors: Barnett Bruce G.
Published: May 2006

The hectic and fast‐paced nature of principals′ jobs often
prohibits them from learning directly from their on‐the‐job experiences.
Nevertheless, having the opportunity to observe and interview a peer
partner can allow principals to become more knowledgeable and reflective
about their practice as school administrators. One such programme that
encourages knowledge generation and reflection is peer‐assisted
leadership (PAL), where principals shadow one another and conduct
reflective interviews. The increased self‐knowledge and knowledge of the
role of school administrators which principals gain as they engage in
personal and vicarious experiential learning is described. In addition,
the programme encourages the integration of theory and practice as
principals compare a conceptual frame‐work of instructional leadership
with the observed realities of their jobs. Principals′ reactions reveal
their concern about being isolated from other administrators, their need
for information that is immediately relevant, their desire to use
alternative observation and feedback strategies with teachers, their
frustration as instructional leaders, and their concern with being
unfairly criticised by their superiors and others.
The Organisational Boundaries of Responsibility: An Ethical Challenge
Authors: Inbar Dan E.
Published: May 2006

Undertaking responsibility is basic to moral behaviour. However, the explicit act of undertaking responsibility may be derived from various motives. The purpose here is to investigate to what extent organisations tend to bound the level of responsibility and to disclose some of the different motives of undertaking responsibility. This is done by employing four different theories of behaviour which relate to conformity, compliance, needs and moral development. Although none of these theories directly treats the question of responsibility, an attempt is made to apply each to it. By way of a summary, six generalised types of responsibility are suggested: responsibility based on anxiety, shame, guilt, arrangement, ethics and freedom. Furthermore, an organisational boundary line of responsibility is suggested.
The System the Ogre? Effects of System Requirements on
Schools′ Curriculum Structures
Authors: Stone Marian , Harrold Ross
Published: May 2006

It is part of educational folklore that Australian State school
systems are highly centralised. A corollary of the lore is that schools
generally lack the organisational flexibility to cater adequately for
the diverse educational needs of their students. This article tests
these beliefs as they relate to the States of Queensland and New South
Wales. The research finds that the form of system‐level directives is
more prescriptive in the latter State. In both States, however, the
proportion of time which must be devoted to prescribed activities is
less than many would expect, both for teachers and pupils. Even where
head office directives appear to constrain, regional office staff can
practise “benign neglect” in their policing of the
directives, if they can see that there are educationally sound reasons
for doing so. The article finds that there is sufficient substance in
the folklore to give conservative principals an excuse to resist
introducing innovations in their schools. Any principals who are
determined to adapt their schools′ operations to better serve the
educational needs of their students are however, unlikely to be
prevented by central directives.
The Place of Values in Superintendents′ Work
Authors: Kasten K.L. , Ashbaugh C.R.
Published: May 2006

Because administration is the process of making decisions and
because values are an important part of administrative culture, values
are important in administrative work. The value orientations of American
public school superintendents are described. Interviews with 15
Midwestern superintendents provided the data for the study. Responses to
explicit questions about values are reported regarding the qualities
valued in subordinates, the factors that have limited professional
success, and criteria used to determine successful problem resolution.
Superintendents were also asked to describe the most serious problems
they had faced in their careers and their greatest achievements.
Analysis of the data indicated that superintendents as a group valued
human skills over either technical or conceptual skills. Though
superintendents said that they value individual discretion among
subordinates, they see it as a limited and qualified opportunity. Those
interviewed demonstrated a selective management memory, finding it
easier to describe their past accomplishments than serious problems they
had encountered during their careers. In general, they did not focus on
limitations, problems or failures. Most of those interviewed showed
little inclination to retrospective analysis of administrative actions,
contrary to contemporary calls for more reflective practitioners.
Measures of Meaning in a Public and in a Parochial School:
Principals as Symbol Managers
Authors: Kelly Bridget E. , Bredeson Paul V.
Published: May 2006

How two high school principals, one public and one parochial,
exercised symbolic leadership to influence teachers′ attitudes and
behaviours is examined. Data on these principals were collected over a
five month period through participant observation; élite,
structured interviews; informal unstructured interviews; document
analysis; survey instruments and examination of physical, environmental
factors. The findings reveal that symbolic leadership is the integration
and communication of a principal′s thoughts, words and actions. Evidence
of symbolic leadership by these two principals indicated that symbols
were powerful transmitters of important messages used to reinforce,
maintain, create and give meaning to organisation culture.
Industrial Property Financing in Germany
Authors: Gellen Michael
Published: May 2006

Describes the industrial/commercial market in Germany. Discusses
sources, terms and conditions and security. Concludes that the buoyant,
sophisticated German market makes for attractive investment.
Cost Control in Building Projects
Authors: Willis Christopher J.
Published: May 2006

Suggest ways of ensuring that financial liabilities can regularly
be transmitted from the design team to the building owner. Defines the
role and responsibilities of a project manager. Explains the pre‐costing
of variations, implications of design and build and interim financial
reports. Includes suggested pro forma. Concludes that there is an
awareness of change within the industry which must not be halted by
market vagaries or entrenched attitudes.
The Valuation of Shares in an Unquoted Property Company
– Part 2
Authors: Falla John
Published: May 2006

Concentrates on the actual evaluation of the unquoted company (see
previous volume for part 1). Considers evaluation by selection of
companies with comparable activities, obtaining information about the
share price of those selected companies and then evaluating the unquoted
shares.
An Outline of the French Town and Country Planning System
Authors: Webster Philip
Published: May 2006

Outlines some of the main planning matter and concepts to be taken
into account when considering property development in France. Stresses
that the French town and country planning system is complex. Advocates
the assistance of local expertise.
Rights Issues in the Property Sector
Authors: Moss Alex
Published: May 2006

Examines the impact of an ordinary rights issue on a property
company′s capital and income gearing. Discusses the factors affecting
institutional and corporate demand for equity issues at various stages
of the cycle. Concludes that investors will become increasingly
selective and only those companies which have an established track
record, and are able to take advantage of the current market conditions,
are likely to be able to use equity finance.
Security Over Cash Deposits
Authors: Rezos Andrea
Published: May 2006

Discusses cash deposits generally and the problems for banks
arising from security over cash deposits. Notes that areas of concern
for a bank are the withdrawal or assignment of the deposit by the
customer and the insolvent liquidation of the customer. Concludes that
re‐structuring of loans must include careful attention to the provisions
of the Insolvency Act 1986 regarding transactions at an undervalue and
preferences.
Tax Relief for Property Losses
Authors: Smith Trevor
Published: May 2006

Refers to the value to property companies of tax losses and
reliefs. Discusses the position of property investment companies and
property trading companies. Deals with mixed activity companies and
groups and capital allowances. Concludes that the emphasis is now on
seeking to utilize falls in value for tax purposes rather seeking to
postpone the taxation effects of increases in value.
Interest Rates, Housing finance and the Distribution of
Income
Authors: Howells P. , Tomlin K.
Published: May 2006

Examines the changed impact of interest rates on households′
post‐interest disposable income given the rise in house ownership
financed largely through mortgage borrowing during the 1980s. Suggests
that the high level of mortgage indebtedness now permits a rise in
interest rates to curtail consumer spending much more powerfully than
was the case at the beginning of the 1980s. Concludes that as a result
of changes in building society funding and a rise in personal sector net
floating‐rate liabilities, the effect of a unit rise in interest rates
is twice as large at the end of the 1980s as it was at the beginning.
Decision Analysis Techniques for Property Investment
Authors: Orman G.A.E.
Published: May 2006

Discusses decision analysis with reference to a particular model
and analysis procedure which has been successfully used in measuring
project risk for insurers and bankers. Notes that it works by analysing
the main risks and uncertainties to which the project is subject and
then quantifies their probability of occurrence. Concludes that a
further benefit is the provision of valuable evidence for prospective
lenders that a project has been thoroughly studied and understood.
TELESERVICES IN THE US: TWO STEPS FORWARD, ONE STEP BACK
Authors: Reynolds Jonathan
Published: May 2006

Shopping from home appears an intuitively more attractive
proposition in the North American environment than perhaps anywhere else
in the world. This article reviews the rather mixed experience of
operators in the US in practice and considers in particular the
prospects for growth of some of the more advanced interactive schemes.
At the end of 1988 J.C. Penney′s “Telaction” service and the
IBM/Sears Roebuck “Prodigy Interactive Personal Service”
were operating. The failure of the J.C. Penney service in April 1989 has
had an unsettling effect on operators, advertisers and suppliers alike.
The implications of this failure for teleservice prospects in the US in
the years ahead are considered.
RED STAR RETAILING
Authors: Bailey Diane
Published: May 2006

This article summarises an interesting training situation. It
describes how a major express parcels delivery organisation went about
improving the public interface of its business and how retail skills
were introduced to area managers. The training aspects of particular
interest centre on the need to clarify at an early stage which retail
skills were applicable and acceptable. Interesting results include the
early practical environmental improvements which resulted from the first
courses.
DIXONS AND LAURA ASHLEY: DIFFERENT ROUTES TO INTERNATIONAL
GROWTH
Authors: Treadgold Alan
Published: May 2006

The continued poor performance of many retailers trading
internationally suggests that effectively managing international
operations continues to be a source of great difficulty. This paper
presents short case studies of the ways in which two leading UK
retailers – Dixons and Laura Ashley – have, by very
different mechanisms, expanded their businesses outside the UK. For both
companies, a review of their motivations for and philosophies on trading
internationally is followed by some observations on the management of
their international operations. Both companies have recently
restructured their management in an effort to move away from a
“multi‐domestic” management style and towards a more
integrated “transitional” approach.
RETAIL FRANCHISING AS A GROWTH STRATEGY FOR THE 1990s
Authors: Sanghavi Nitin
Published: May 2006

The structure of the retail sector has altered dramatically during
the last decade, as high fixed cost structures and static or minimal
growth situations have intensified competition in virtually all consumer
retail markets. Retailers have become aware of the need to identify with
specific market segments, reduce competition and achieve competitive
advantage. Franchising has developed as a viable alternative to
“traditional” forms of retail organisation. This article
examines the development of retail franchising in the UK and European
markets and its market penetration, compared with the US, and the
potential for franchising as an operational strategy to achieve
profitable business growth.
ARTICLE NUMBERING: THE LANGUAGE FOR BUSINESS
Authors: Osborne Andrew
Published: May 2006

Companies can reduce their costs and increase their sales by
improving control over their supply chains. Effective control of supply
chains requires good quality information and rapid, accurate
communications. Standard article numbering provides the practical
foundation for both. The evolution of article numbering is discussed
from its inception in the 1970s to the internationalisation of standards
in the 1980s and 1990s.
TARGETING, SEGMENTS AND POSITIONING
Authors: Dibb Sally , Simkin Lyndon
Published: May 2006

Customers have unique requirements, aspirations and satisfaction
levels. Some customers, though, are “similar”: they have
common requirements for goods, services and ideas. If these customers′
needs can be clearly identified and those with similar needs grouped in
quantities of sufficient sizes, market segments have been determined.
Each customer group – or market segment – has specific
expectations and retail marketers must develop retail brands and
concepts which cater for the needs of the segment targeted. Having
decided on which segment (or segments) to target, retailers position
their brands with an image with which the targeted customers identify.
Market segmentation, targeting and positioning is a fundamental process
in modern retail marketing strategy. The key decisions and the steps
necessary for successful implementation are examined.
Strategic Role of the Distribution Centre: How to Turn Your Warehouse into a DC
Authors: Bancroft Tony
Published: May 2006

Warehousing is “transportation at zero kilometres per
hour”; distribution moves goods from source to end‐user in a
nearly continuous flow. The article outlines the changes in methods,
procedures and management systems that can change a warehouse into a
distribution centre without any major investment. These include new
arrangements for product slotting, stock location, scheduling
replenishment, documentation and inventory review.
JIT and Corporate Transport: An International Comparison
Authors: Garreau Alain , Lieb Robert , Millen Robert
Published: May 2006

A comparison of the impact of Just‐in‐Time (JIT) manufacturing
programmes on corporate transport requirements between American and
French firms is provided. Five major areas were addressed: (1) changes
in carrier portfolios; (2) carrier selection and evaluation criteria;
(3) internal and external information flows; (4) impediments
encountered; and, (5) financial implications. The results indicate that
the implementation of JIT manufacturing programmes introduce major
changes for the logistics function in both countries. Responses from
both groups were very similar in terms of the types of changes required.
However, the manner in which firms in the two groups reacted to these
changes differed in many cases due to country‐specific factors. While
the findings of the survey question‐naire must be considered tentative,
due to the size of the samples, they provide further evidence that JIT
programmes can be applied in transport/ logistics across different
cultures wherever firms develop and maintain the necessary commitment.
Planning for quality leadership
Authors: Timmers J. , van der Wiele Ton
Published: May 2006

Discusses the development of instruments which can serve as both a stimulating device and a guideline to enhance quality management activities in service organizations. Acknowledges the need for a systematic approach to quality management and that to achieve improved customer satisfaction necessitates the involvement and leadership of top management. Gives examples of instruments which can be used to provide a framework for TQM.
Life after Deming
Authors: Delsanter J.
Published: May 2006

Focuses on organizational restructuring at Florida Power & Light in the USA, winner of the International Deming Prize for business excellence. Continues with an overview of the different ways in which the company has sought to keep implementing continuous improvement measures. Concludes with the company CEO′s statement that winning the Deming is merely a stopping point in the ongoing journey of quality improvement.
The retail customer
Authors: Martin R.
Published: May 2006

Details how Mann Egerton′s ′Countdown to Excellence′ programme aims to create a superior Customer Oriented Retail Environment within the European motor retailing industry. Profiles the preferences and expectations of Britain′s car drivers, recognizes that consumer behaviour is unpredictable and the main task of both vehicle supplier and dealer is to build brand and customer loyalty. Contends that in an ever more competitive marketplace, the consumer makes their choice based upon ′total ownership experience′.
UNDERSTANDING AND COPING WITH THE FEAR OF SUCCESS
Authors: Vanucci Tricia , Kleiner Brian H.
Published: May 2006

The concept of Fear of Success is defined
and its correlates identified. The role of
family interactions and culture in the
development of Fear and Success is also
examined. Methods of coping with Fear of
Success in terms of both the individual and
the organisation are discussed.
The Sectoral Incidence of Protection in Industrial Countries – The Case of West Germany
Authors: Smeets Heinz‐Dieter
Published: May 2006

Increasing protection in the world economy, especially in
industrialised countries since the 1970s has increased the costs of
restricting international trade. It is shown that in West Germany under
inter‐industry specialisation the short‐run burden of protection is
shared nearly equally by producers of non‐tradeables and exporters. In
the longer run the costs shift more towards exporters. Under
intra‐industry trade, however, a considerable portion of the burden is
shifted onto producers of home goods in the short run. This portion even
increases over time. Therefore, it is evident that the home goods sector
is especially hit by import protection.
Impact of Foreign Monetary Developments on Demand for Money: Regression Estimates and Forecast Results
Authors: Arize Augustine C. , Spalding John B. , Umezulike Bedford N.
Published: May 2006

The empirical estimates for the money demand function reported here are based on quarterly time series for Thailand for the period 1973:1 to 1985:4. The money demand function estimated is novel in that it takes into account the potential effect of external monetary developments on domestic money demand in the open economy of Thailand. The empirical results show that foreign interest rates do play an important role in the Thailand money demand function. Hence the Thailand monetary authorities should not ignore the response of domestic money demand to external factors in formulating their stabilisation policies.
Tax Reform and Feminist Theory in the United States:
Incorporating Human Connection
Authors: Nelson Julie A.
Published: May 2006

Argues the case for reform of US tax codes from a feminist
viewpoint. “The household” and “the individual”
are falsely distinguished in the tradition of taxing only adult male
breadwinners ‐women being engulfed in “the household”.
Describes recent analysis of human identity in terms of separation and
connection. Suggests tax structure be based on persons‐in‐relation: an
individual earner plus his or her dependants.
Incentives for Women to Work: A Comparison between The
Netherlands, Sweden and West Germany
Authors: Gustafsson S.S. , Bruyn‐Hundt M.
Published: May 2006

Compares the way women are taxed in the Germany, Sweden and The
Netherlands by looking at both macro and micro data from the perspective
of a wife′s contribution to family income. The programs used for
analysis are included in an appendix. Taxing husbands and wives by
adding joint incomes and dividing by two (as in Germany) penalises
dual‐earner couples and favours one‐earner couples. Completely separate
taxation (as in Sweden) is a major incentive for couples to be
dual‐earner. In The Netherlands the government reform of the tax system
(1990) has reduced negative tax effects on secondary earnings without
introducing the positive effects seen in Sweden. Tax incentives are not
the only determinant of women′s participation in the labour market.
Tax Reform, Economic Emancipation of Women, and Public
Policy Formation in The Netherlands 1980‐1992: A Public Choice Approach
Authors: van Mierlo Hans J.G.A.
Published: May 2006

Reconsiders tax reform and economic emancipation of women with
respect to public policy formation in The Netherlands. In particular,
investigates the attempts of organised interest groups of the Dutch
women′s liberation movement during the 1980s to influence the public
policy process on tax form. The theory of public choice is applied as a
theoretical framework for this case study of The Netherlands. The
analysis starts with an overview of the issues at stake in the tax
reform debate in The Netherlands. Organised women′s interest groups have
a specific viewpoint on these issues. These viewpoints are expressed in
the public policy process by various lobby mechanisms and political
arenas in the Dutch political‐economic system. The attempts to influence
these mechanisms and arenas in favour of women′s interests appear to
have been rather unsuccessful in the 1980s. The Dutch policy process can
be characterised by the so‐called “barrier model”. Various
barriers in the Dutch policy process offer an explanation for the
relative failure of the organised women′s interest groups to influence
the tax reform process in The Netherlands. This explanation may also be
valid for similar cases in other West European countries, where the same
issues of tax reform and women′s emancipation are at stake and where the
public policy process has the same characteristics. Finally, formulates
some policy recommendations to overcome the barriers in the public
policy process on tax reform.
HRD in Europe
Authors: Frank Eric
Published: May 2006

This monograph is on developments and trends in vocational
education and training in Europe. An overview is given of what is being
planned in Western Europe. This is illustrated by a detailed description
of the educational systems of a selection of EC and non‐EC countries
(Austria, Denmark, France, Germany, Holland, Sweden and Switzerland),
followed by discussion of the current provision for vocational education
and training within those systems and also in commerce and industry.
Also provided are additional information on the work of CEDEFOP and of
the European Commission, further reading, useful addresses and a
glossary of some European language vocational education terms.
A Learning Society: The Real Challenge for the 1990s
Authors: Lloyd Bruce
Published: May 2006

People and education are the two critical
priorities for any society in the 1990s. The
first requirement is that people are motivated
to learn, the second being that learning should
be a lifetime process. Effective education is
therefore about encouraging the motivation to
learn and providing opportunities to do so,
not about teaching. The author examines the
implications of this approach; the need for
integration between education and training,
between the academic and the vocational; the
need for educational institutions to change if
they are to adopt this philosophy; the need
for the structures of work to be organised to
provide both wide learning opportunities and
the motivation to learn. We are living in a
knowledge society, and it is also essential
that we live in a learning society.
The Youth Service Curriculum: A Ten‐point Plan
Authors: Cranfield Ingrid
Published: May 2006

The Youth Service is seen as part of the
nation′s educational structure and includes
organisations in both the statutory and
voluntary sectors. The Interim Mission
Statement which emerged from a recent
conference on “A Curriculum for the Youth
Service” is quoted. The principles which
should underlie a curriculum are discussed
from the perspective of the development of
the whole person. Ten principles are outlined
to be considered in drawing up a curriculum
for the Youth Service.
Tianjin Advanced Vocational and Technical Training Center
Authors: Peidi Zhou
Published: May 2006

The main task of the Tianjin Advanced Vocational and Technical
Training Center is to introduce training ideas from abroad to other
training organisations in China. The Center produces audio‐visual
training material and has introduced a technique, Modules of Employable
Skill, designed to fit employment demands in developing countries.
Promoting Lifelong Learning Through Education Partnership: Part One
Authors: Berkeley John
Published: May 2006

It has never been more important for schools and employers to work
together. Indeed, collaboration between education and industry is one of
the great success stories of the 1980s in Britain, with more active
partnerships than ever before. The background to partnership suggests a
variety of motives amongst employers, including a concern to protect
future manpower supply. However, the emerging vision of lifelong
learning provides a new focus for educaton partnership activity that is
being pioneered by the Rover Group, Britain′s largest motor
manufacturer. The company has introduced a number of distinctive
approaches to supporting the work‐related curriculum including
Partnership Centres at its major plants and school‐based facilities, the
so‐called “Rover rooms”, in the surrounding catchment areas.
Quality in work experience has been a major concern for the Rover Group
and, in addition to the company′s annual award scheme, initiatives such
as learning agreements for pupils have been introduced to raise
standards and ensure the quality of learning outcomes.
Customer Services – Off‐the‐peg or Tailor‐made?
Authors: Marr Norman E.
Published: May 2006

The term, customer service, covers all aspects
of the transaction between the supplier and the
customer, and includes elements of all major
functional areas of a company. Customer service
is detailed and customer priorities are identified
with regard to seven types of retail outlets. It is
concluded that the design of the best customer
service package, whether for a particular market
sector, country or product, deserves as much care
as the marketing of the product itself.
Coping with an Increasingly International Business Environment
Authors: Gazeley Brian S.
Published: May 2006

The changes required in the policies of
organisations to cope with the challenges of the
1990s are discussed – managers not only as
managers per se but also as entrepreneurs, the
increasing competitive muscle of the Japanese, the
re‐evaluation of strategies, the increase in
international economic interdependence, the
revolution in information technology. Adaptation
to change, it is argued, must be readily
implemented without any qualms, if stakeholders
are to be appeased.
Distribution of Engineering Polymers to the UK and Eire
Authors: Kirk S.V.
Published: May 2006

Considerable emphasis is put on service to
customers of Engineering Polymers (Du Pont)
making rising logistics increasingly important. The
current supply chain serving customers in the UK
and Eire was developed when service was considered
less important. Analysis of this supply chain
revealed many operational defects. New systems
of performance measurement had to be developed
to allow this analysis. As a result operational
improvements were made and continued
performance analysis should demonstrate that
improved service is being provided. In addition,it
was recognised that the real need was for an
integrated supply chain that enabled the total
logistics concept to be put into practice. Two such
tactical requirements were the need for a customer
service strategy and a logistics cost analysis system
– recommendations are made as to how both could
be developed and how future systems could meet
the needs of an integrated supply chain.
Value‐added Strategies in Marketing
Authors: Cooke Peter N.C.
Published: May 2006

Motor manufacturers have begun to change their
way of thinking within their dealership networks;
the new development of the provision of
associated services by the manufacturers
themselves is described within the framework of
value‐added strategies for the marketing function.
Services in the automotive industry are listed and
their costs and benefits analysed. The implications
of a value‐added strategy are discussed.
Customer Service in Physical Distribution: The Dimensions and Some Strategies for Achieving Them
Authors: Johnston M.
Published: May 2006

Practical issues of customer service within a distribution
environment are reviewed, with particular reference to the development
of a structured approach to achieving satisfactory, co‐ordinated and
competitive levels of performance from the organisation as a whole. Some
common management mistakes are discussed. The importance of customer
service is reviewed together with the objectives of the distribution
function. The use of a distribution grid and process analysis is
proposed. Finally some practical hints are given.
Distribution Cost Accounting in International Logistics
Authors: Lancioni Richard
Published: May 2006

In general, distribution costs fall into two discrete areas:
staff/administration costs, i.e. those cost centres associated with
supporting the line distribution functions; and line/operational costs,
i.e. those cost centres dealing with the functional areas in a logistics
operation. Identification of these costs is essential if a manager is to
manage his logistics operation correctly. Planning for budgets, the
development of those plans and the setting of standards to judge
performance are based on tracking these costs. The relationships between
these cost groups have to be identified and functional accounts set up
to keep track of them.
User Perceptions of Customer Service
Authors: Hunt James M. , Chandran Rajan
Published: May 2006

In assessing international marketing endeavours, it is essential to
understand customer services as a function of the logistics structures
of global organisations. Users form idiosyncratic perceptions of
service, and these ultimately influence the survival of the
organisation‐customer relationship. The process by which users form
impressions of an organisation′s services and its apparent service
deficits must be understood. Perceptions of service can vary on a global
basis. An attempt is made to develop a framework that accounts for such
variation as well as provide general guidance regarding user perceptions
and misperceptions of customer service.
The Problem of Restructuring Modern Capitalism: The Road to a Unified Science of Positive and Social Economics
Authors: Rugina Anghel N.
Published: May 2006

The process of perestroika, or restructuring, is necessary,
not just for the socialist‐communist countries of the world, but for
Western capitalist countries also. The social benefits and socially
harmful aspects of modern capitalism are outlined and a new research
programme to unify and integrate the science of economics is detailed. A
Truth Table, a methodological instrument for orientation and
clarification, is used to analyse the relationships between economics,
sociology, psychology, ethics and political science. The changes
necessary to restructure capitalism are diagnosed and some possible
solutions are given.