bluuebunny/crossref_metadata_2025 huggingface dataset:
Public information and support after disasters: a research project
Authors: Eyre Anne
Published: August 2011

This paper summarises key findings from a research project commissioned by Essex County Council's Crisis Support Scheme, which co‐ordinates the crisis support response to those affected by a major incident or disaster. The project focused on various forms of public information offered by the scheme and made available through its website (www.crisissupportessex.org) and through its crisis support workers. The research was conducted with members of Disaster Action, all of whom have direct personal experience of disaster as bereaved people and/or survivors. A short questionnaire and focus groups were used to gather information and feedback based on their own experiences and views of the information and support available through the scheme. The results highlight the meaning and significance of information during and after disasters, as well as the importance of proactive planning and response in meeting people's psychosocial needs in disasters.
World Mental Health Week poem
Authors: Jolly Hilary
Published: August 2011

The following poem was read at a World Mental Health Week event in Cambridge. Bill suffers from schizophrenia. He is frequently confused, often in comprehensible, and occasionally violent. Severely ulcerated legs make moving around painful. Two things bring purpose and meaning to his life: his vegetable garden and his God.
Democracy and mental health ‐ a psychoanalytic contribution
Authors: Cohen Mark
Published: August 2011

In this paper, the author comments on the influence of political structures on public mental health. Using psychoanalytic theory and a Kleinian framework, the author suggests that current political systems and culture can be inhibiting of mental development and health. The paper explores the concept of democracy as an ideal and the effects it has on public mental health. The paper raises the question of political restructuring as a means of promoting mental health and suggests that there is a role for further interdisciplinary work in this area.
The National Service Framework for Mental Health: progress, prospects and priorities
Authors: Boardman Jed , Parsonage Michael
Published: August 2011

The National Service Framework for Mental Health was published in late 1999, setting ambitious 10‐year targets. This article draws on findings presented in a recent Sainsbury Centre for Mental Health report on progress to date. It concludes that although the framework confirmed the status of mental health as a health priority for the government, a likely shortfall in funding means that goals will not be met in full. The authors stress that this is not a criticism of policy; rather it reflects the ambitious nature of the government's mental health agenda.
Using therapeutic board games to promote child mental health
Authors: Streng Isabelle
Published: August 2011

This article focuses on group work with children using a board game format. Combining the principles of group work and board games helps to engage and motivate children and adolescents to address and work through their difficulties. Lifegames are a series of six therapeutic board games developed for group work with children and adolescents who encounter adversity in their life as a consequence of bereavement, family break up, poor relationships, bullying, chronic illness or obesity. The games facilitate the understanding and disclosure of the complex feelings experienced by children and young people when they are confronted with traumatic life events. The games encourage and assist the participants to obtain and maintain behavioural change. Lifegames are a means to assist professionals in their group work with children and adolescents.
Why is it difficult to promote public mental health? A study of policy implementation at local level
Authors: Annor Samuel , Allen Pauline
Published: August 2011

The promotion of public mental health is a challenging endeavour for policy actors and stakeholders. In particular, the implementation of public mental health initiatives highlighted in Standard One of the National Service Framework for Mental Health has been poor and patchy (Department of Health, 2004a). This paper attempts to illuminate the complex process of public mental health policy implementation at local level through the exploration of stakeholders' actions.An exploratory case study design was selected, focusing on one local health and social care community within inner London. A conceptual framework about policy implementation and the concept of partnership working are used to shape the analysis of the empirical findings.This paper addresses the challenges associated with the promotion of public mental health initiatives within one local NHS health and social care community. It attempts to increase the understanding and insights into public mental health policy and practice at local level from a policy implementation standpoint. Using an empirical case study of public mental health in an English locality, some of the key issues explored in this paper are about perceptions of public mental health concepts among key policy actors and also stakeholders' behaviour in Local Implementation team (LIT) partnerships. Furthermore, the authors address the issue of how local policy actors engage the local community in supporting the needs of vulnerable groups such as service users and black and minority ethnic (BME) groups.Although functional partnership are essential for the promotion of public mental health initiatives, the interdependencies of the stakeholders, competition for resources, power dynamics and the difficulty of engaging a diverse range of voices have a significant limiting effect on achieving successful policy implementation on the ground.
Where is the evidence base? Mental health issues surrounding bereavement and HIV in children
Authors: Sherr Lorraine , Mueller Joanne
Published: August 2011

Parental illness can affect child and adolescent psychosocial well‐being. Mental health effects of parental bereavement generally and HIV‐related bereavement specifically have been poorly explored in children. HIV‐related illness has a number of specific features that may directly affect mental health considerations. Infection is clustered in families. Bereavement is often multiple. Death is often preceded by severe illness and multiple opportunistic infections. AIDS is stigmatised, which may impede disclosure, social support and adjustment. In low‐income countries where HIV infection is concentrated, access to palliative care as well as medical care may be limited. This review systematically identifies studies on HIV and bereavement in children. Searches of electronic databases for relevant articles revealed 14 studies examining bereavement with sufficient measurement and controlled methodology providing standardised behavioural and emotional outcome measures. Scrutiny of the results revealed the majority (12: 86%) recorded an adverse behavioural or emotional impact on the child. A detailed analysis of the studies provides insights to risks as well as protective factors that may inform future interventions. Only one systematic intervention was identified whereby a coping skills intervention had positive and long‐lasting effects. This paper examines urgent future needs and the requirement for evidence‐based policy and provision.
Workplace interventions can reduce stigma
Authors: Knifton Lee , Walker Alice , Quinn Neil
Published: August 2011

Stigma and discrimination towards people with mental health problems is a global issue, imposing a considerable public health burden in terms of social isolation, limited life chances, delayed help‐seeking behaviour and stress. While numerous initiatives have been undertaken to address these issues, an evidence base for what works is still emerging. This paper explores the impact of 15 population‐level awareness workshops delivered over a five‐month period to 137 participants. These were employees drawn from workplaces identified as being important in the day‐to‐day lives of people with mental health problems. Evaluation approaches maximised specificity, sensitivity and anonymity and they assessed participant knowledge, attitude and behaviour. The workshops significantly improved participant knowledge. Attitude change was more complex with an overall significant improvement in attitudes, particularly in relation to unpredictability and recovery, but not dangerousness, which had more positive baseline attitudes. Social distance, a proxy for behavioural intent, had significant improvements in relation to ‘moderate’ social contact only. Qualitative feedback indicated that complex, unanticipated and positive messages had been absorbed by participants and influenced beliefs and behavioural intent. Service user narratives focusing on recovery were identified as the most valuable component of the intervention.
‘Cutting the dash’ — experiences of mental health and employment
Authors: Arthur Belinda , Knifton Lee , Park Margaret , Doherty Ellen
Published: August 2011

People who have used mental health services in Scotland have the lowest employment rates of all working ages, despite a national programme for mental health and well‐being that provides significant investment in anti‐stigma initiatives and employment support services. This paper qualitatively identifies barriers to employment from the perspectives of people who have experienced mental health issues by conducting in‐depth focus groups with 20 people who have experienced mental health issues undertaken through collaborative research involving people who have experienced mental health issues alongside practitioners and academics. Researchers who have experienced mental health issues instigated and determined the direction, execution and dissemination of the study. The findings add to the growing evidence base outlining the complex and interlinked barriers to employment which include previous experience of workplace discrimination, financial uncertainty, disclosure concerns, quality of jobs available and the potential of work at times to worsen mental health conditions. Despite this, most participants expressed hopefulness and resilience. Many wanted paid work and outlined practical steps that employers can take in terms of recruitment and retention. However, participants also stressed the equal importance of voluntary work and not just as a step to paid employment. A multiple‐perspectives approach provides important insights into the complex and sensitive policy area of mental health and employment. Meaningful involvement of people who have used mental health services should be a central aspect of further research that aims to understand and address these barriers. This study has shaped the development of a national service user research consortium in Scotland.
Investing in the mental health of Fife: the Playfield Institute
Authors: Simpson Wendy , Buchanan Graham , Monteith Graham
Published: August 2011

The Playfield Institute is a unique partnership between child and adolescent mental health services (CAMHS) and public health. The Institute model is an innovative response to the national challenge to mainstream mental health. Its focus is to build the capacity of frontline workers (otherwise known as the children's workforce eg. school nurses, social workers, teachers, foster carers etc) to promote the mental health of children and young people. It works by providing a multi‐agency forum for sharing information and developing practical skills on how to help children flourish. It also encourages reflection on practice and undertakes research that has a direct impact on the development of training and practice. To date, the Institute has achieved the following main outcomes: the facilitation of a successful training programme, the development of a well‐used, effective, online resource and the co‐ordination of a range of applied research projects. This paper discusses why the Institute was set up, what it is, what it has achieved and how the model is sustainable.
Exploring attitudes of the general public to stress, depression and help seeking
Authors: Coe Nicola
Published: August 2011

Many people delay or never seek professional help for stress and depression. There is limited research on this topic using qualitative methodologies, but even less exploring the attitudes of the general population.This study explores the attitudes and preferences of the general population about when and where help is sought for stress and depression through the Somerset Health Panels. These comprised 12 two‐hour panels held across Somerset, England, involving a total of 96 people. This study reveals that a positive and non‐judgemental view of depression and stress exists within the general population. The response and support from friends and family is critical in seeking other sources of help, for which the GP is perceived as a gatekeeper. A preferred hierarchy of professional and nonprofessional sources of help exists, which is not entirely consistent with the arrangement of current services. This research adds to our understanding of how to engage with communities more generally and helps understand a general population perspective on mental health issues ‐ in particular, the way services are currently arranged does not always reflect the hierarchy in which people would prefer to seek help, and that stigma is evident but does not always act as a barrier to eventual help‐seeking.
Mental health assessment of children and adolescents with learning disabilities
Authors: Friedlander Robin , Moss Steve
Published: August 2011

Understanding the mental health problems of children who have learning disabilities presents huge challenges across many domains. This paper examines some of the assessment frameworks that may be used, offers clinical guidance on collecting information and suggests ways in which various theoretical approaches can be used to derive comprehensive case formulations. An emphasis is placed on the use of structured methods to improve reliability and validity.
Adolescents' understanding of mental health problems: conceptual confusion
Authors: Leighton Sharon
Published: August 2011

This paper reports on research into adolescents' mental health literacy, focusing on their ability to recognise two diagnosable mental illnesses and three mental health problems associated with loss. A vignette‐based questionnaire was developed and completed by a school‐based sample of adolescents. Different levels of understanding were identified for each vignette. Participants responded well, demonstrating the different levels of understanding. Grading of the responses provided an opportunity to explore and discuss differences between professional and lay understanding of mental health and illness. It was also useful when considering implications for practice. These were considered in relation to mental health promotion for young people and training the workforce across the child and adolescent mental health services (CAMHS) tiers.
Breaking down barriers to accessing mental health support services ‐ a qualitative study among young South Asian and African‐Caribbean communities in Luton
Authors: Neale Jo , Worrell Marcia , Randhawa Gurch
Published: August 2011

Recent research has suggested that there is limited information about mental health help‐seeking among young African—Caribbean and South Asian communities. This study explores the mental health support needs and perceptions of the Samaritans among young African—Caribbean and South Asian people living in Luton. Five single‐sex focus groups were conducted among the three main South Asian groups and African—Caribbeans in Luton. This paper describes the challenges faced by service providers and potential users from minority ethnic groups in respectively providing and accessing mental health services. Finally, the paper makes some recommendations for developing culturally competent and more visible service provision.
Recovering mind and body: a framework for the role of physiotherapy in mental health and well‐being
Authors: Pope Catherine
Published: August 2011

This article summarises the recently published mental health physiotherapy strategy, Recovering Mind and Body: A framework for physiotherapy in mental health and wellbeing (Chartered Society of Physiotherapy, 2008a) and its companion document Commissioning Mental Health Services: The contribution of physiotherapy to integrated services for health and wellbeing (Chartered Society of Physiotherapy, 2008b), and discusses how the documents can be used to ensure that more mental health service users and carers can benefit from the skills of physiotherapists.
Suicide and homelessness
Authors: Bonner Adrian , Luscombe Claire
Published: August 2011

Suicide behaviour rates vary significantly between countries due to a range of cultural, behavioural and health‐related factors. Gender and age‐related factors also appear to be impor tant key determinants of vulnerability to suicide ideation and suicide completion. The homeless population is par ticularly at risk, due to multiple complex issues that relate to social exclusion, alcohol, drug, mental health and nutritional issues. Studying homeless people is problematic due to access, the transitory nature of their contact with statutary services, problems of self‐repor t and recall in people ‐ some of whom have mental health and cognitive issues. There is an increasing interest from practitioners and academic researchers in spiritual factors that appear to modulate the responses of an individual to the internal and external threats that underlie the motivation to end his or her life. Effective approaches to suicide prevention and crisis management require a good understanding of the interplay between this complex set of biological, psychological and social domains. These will be explored in the final section of this review. This paper, therefore, aims to provide a non‐systematic review of the existing literature published in academic journals and relvant ‘grey literature’ and focuses on themes in the literature that will hopefully inform both policy and practice.
Ageing cities: public health approaches to creating a mentally healthy London for older citizens
Authors: Manthorpe Jill , Iliffe Steve , Cornes Michelle , Moriarty Jo , Bright Les , Clough Roger
Published: August 2011

At a time of increasing interest in mental health in later life, the role of public health approaches is potentially heightened. This paper draws on interview data with older people living in London to consider the interplay between personal and public approaches to health and well‐being. The interviews were under taken as part of the midpoint review of the UK government's 10‐year strategy for older people (Healthcare Commission et al, 2006) and the social characteristics of London are considered.
Supporting mental health service users back to work
Authors: Secker Jenny
Published: August 2011

Evidence accumulated over many years illustrates the benefits of work for mental health, including that of mental health service users. Despite strong evidence of the effectiveness of the individual placement and support (IPS) approach in enabling this group to find and keep paid employment, employment rates among mental health service users remain low, and IPS is not widely implemented in the UK. This paper reviews recent evidence for IPS, describes the key features of the approach and compares these with service users' accounts of the kind of support that they find helpful. The current situation regarding implementation of IPS is then considered, together with the barriers hindering implementation. It is clear that the barriers are multifaceted, and action will be required at a number of levels if mental health service users are to be enabled to achieve their employment goals.
Military careers and Buddhist ethics
Authors: Kariyakarawana Sunil
Published: August 2011

Purpose

For many people, the military and Buddhism do not seem to go together, especially in the West. However, during the past 200 years Nepali Buddhists (Gurkhas who are mainly Buddhists) have been serving in the British Army. There are nearly 600 more Buddhists serving in the UK Military at present. Via the author's personal experience, this paper seeks to investigate the religious and scriptural position of a Buddhist joining in and continuing in the military.

Design/methodology/approach

The paper records the experience of the first ever Buddhist Chaplain to HM forces and the first tri‐service annual Buddhist conference.

Findings

The aim of this paper is by no means to try to justify Buddist involvement in the military from any academic or theoretical point of view, but to share three years' experience from a practitioner's point of view.

Originality/value

As the first Buddhist Chaplain to the UK Armed Services, the author confirms what he has been doing over the past two years in order to assess the ethical position of Buddhist involvement with the military and explores the crucial issues surrounding this debate.
Values in managerialism and leadership
Authors: Hobkirk Michael , Deuchar Neil
Published: August 2011

Purpose

It is essential that healthcare leaders and managers recognise the importance of values; how they relate to the delivery of healthcare to patients as well as shape individual, professional and organisational practice. This paper attempts to address these issues.

Design/methodology/approach

The paper considers the concepts of values, managerialism and leadership in the present climate of rapid change, financial austerity, quality improvement and the drive towards patient‐centred care. It discusses a number of values‐based academic and professional standards, models and policy‐drivers to inform effective leadership and management for the improvement of healthcare delivery.

Findings

Shared values, when underpinned by an emphasis on patient care, can empower relationships between professions, providers and commissioners and advance discussions about priorities beyond a focus on morals and politics towards issues of shared goals and strategy implementation.

Originality/value

This paper bridges the gap between theory and practice and will appeal to leaders and managers irrespective of background or seniority. It offers a clear review of key issues, theories and practice skills which support effective values‐based leadership and management in healthcare settings.
“I wanted to find a way to serve others”
Authors: Howard Sue , Smith Jonathan
Published: August 2011

Purpose

The purpose of this paper is to provide a valuable perspective on leadership within the police force.

Design/methodology/approach

In this interview, Adrian Lee talks candidly with Sue Howard and Jonathan Smith about the current challenges facing police and public sector leadership.

Findings

Chief constable Adrian Lee's studies of theology, philosophy and law prior to him joining the police service have shaped and formed his sense of vocation and the values that are now central to many of the fundamental issues of leadership that the police service have to consider.

Originality/value

This paper provides the valuable perspective of a chief constable on the challenges facing leaders in the police force, and applies this to the public sector more generally. Chief Constable Adrian Lee believes that vision, values and vocation are essential elements for effective policing in the twenty‐first century.
Ensuring leadership fitness: lessons from policing
Authors: Smith Jonathan
Published: August 2011

Purpose

Policing is an enormously challenging occupation. Despite the difficulties, however, the vast majority of police officers are extremely resilient and demonstrate high levels of self‐control, compassion, professionalism and love for the work they have chosen to do. Their dedication to service is inspiring. These officers appear to have the ability to re‐direct their emotionally charged frustrations and use the experiences to create new meaning and compassion. This paper seeks to look at what leaders in all public‐sector organisations can learn from these resilient officers, and to look at what can be done to ensure these leaders are fully fit for the role they have to perform in these challenging times of austerity and cutback.

Design/methodology/approach

Drawing on extensive research in this area, this paper provides the author's view on lessons from policing that can be applied across the public sector.

Findings

The author argues that when the deeper issues are considered, many of the challenges in policing and in leadership are fundamentally of a spiritual nature, and it is vital to include consideration of the spiritual dimension in an holistic approach to leadership.

Originality/value

There is a need to develop new leadership approaches in the public sector that can cope with the pressure of rapid change on individuals and within organisations. There is much that can be learned from current approaches in policing and, when considered, many of the challenges are fundamentally of a spiritual nature and so it is vital to include consideration of the spiritual dimension when developing leadership fitness.
Spirituality and leadership in psychiatry: an Australian view
Authors: Wong Michael T.H.
Published: August 2011

Purpose

This paper seeks to provide a view on the relevance of spirituality to leadership at various levels and areas of the practice of psychiatry.

Design/methodology/approach

The paper provides a background and discussion on the relevance of spirituality to leadership at various levels and areas of the practice of psychiatry, with particular reference to Australia.

Findings

The author argues that spirituality is relevant to leadership in educating medical undergraduates, training professional psychiatrists, conducting clinical research, delivering mental health services and removing public stigma of mental health problems.

Originality/value

The author provides the unique perspective of a medical specialist practising in different areas and levels of psychiatry on spirituality and leadership.
Follow the leader? A viewpoint on the exercise of leadership
Authors: Raffay Julian
Published: August 2011

Purpose

The purpose of this paper is to provide a viewpoint on the exercise of leadership.

Design/methodology/approach

This paper provides a view on the author's experience of exercising leadership as Leader of the Chaplaincy and Spiritual Care Department in Sheffield Health and Social Care NHS Foundation Trust (in England).

Findings

The author argues that leadership is as much intuition as science and considers how courageous leadership coupled with sound management can transform a service. A paradigm shift is proposed and its impact on various dimensions of the service is considered. Finally, but fundamentally, it is suggested that services need to re‐orientate themselves radically around the hopes and aspirations of those they purport to serve. They need to start doing things with people rather than to them.

Originality/value

This viewpoint provides insights relevant to anyone leading a small team within a large organisation or exercising organisation‐wide leadership. It will be particularly helpful to leaders seeking to find the answers in very turbulent times when the way ahead is far from clear.
Leadership lessons from history: Jehovah's Witnesses
Authors: King Christine
Published: August 2011

Purpose

This paper aims to consider the position of Jehovah's Witnesses during the Third Reich.

Design/methodology/approach

Drawing on recent research, the author considers leadership and followership lessons that can be gleaned from the Third Reich period of history.

Findings

Historians write of the “Führerprinzip” or the “leadership principle” by which Adolf Hitler is seen to have taken and held power in Nazi Germany. Hitler and the Nazi leadership managed to conduct a programme of unthinkable acts, including institutionalised murder on a gargantuan scale, with seemingly limited internal challenge or resistance. Subsequent analysis undertaken in the aftermath of the Nuremberg and Eichmann trials argues that the majority of people will carry out instructions if these are given by an authority figure, even if their action harms others. However, as Professor Milgram and his successors have also shown, not everyone will behave in this way; some people refuse to obey orders which contravene their moral sense or values. This paper aims to summarise the story of one group of people – Jehovah's Witnesses – who, during the Third Reich, refused to comply.

Originality/value

The author offers this paper as a case study to highlight some issues about moral leadership, leadership by example, and about the inspiration that can come from unexpected quarters.
The Health Care System Framework for Female Immigrants in Italy
Authors: Bigot Giulia , Fella Stefano
Published: August 2011

The literature on health care provision for immigrants in Italy has generally been considered to be less relevant than in other sectors in terms of exclusion, due to the universalistic mission and organisation of the health system. Nevertheless, studies have suggested that there are problems relating to service access and use by immigrants in this sector also. In particular, in recent years the increasing proportion of women in the immigrant population has led to the emergence of new needs in the social and health services. The Italian literature on health policy for immigrants is now well‐developed, and there has been particular reference to the gender dimension. However, clinical data and general data on health service use by immigrants are still incomplete. This article will draw from this existing state of the art in the field, as well as research from recent and ongoing comparative projects.1 Following an overview of the institutional framework for immigration policies in Italy and reference to its political context, the article will examine the vulnerable position of female immigrants, both at the general level and in relation to health care. This will involve examination of the principal legislative provisions in the field of health policy for immigrants, and particular arrangements affecting the gender dimension. Specific provisions in health care for immigrant women will be assessed, together with proposals to make them more effective.
Patterns of entrepreneurship of Arab women in Israel
Authors: Mohammed Abu‐Asbah Khaled , Heilbrunn Sibylle
Published: August 2011

Purpose

Drawing upon the disadvantage theory, the purpose of this paper is to investigate patterns of entrepreneurship evolving under conditions of double discrimination characterizing the situation of Arab women entrepreneurs in Israel.

Design/methodology/approach

A comprehensive questionnaire was administered in 2006 to a sample of 405 Arab‐Muslim women entrepreneurs in the northern and southern “triangle” of Israel. The authors used a snowball convenient method, contacting business women in the “triangle” area by word of mouth. Based on data provided by the Center of Fostering Entrepreneurship (in Hebrew “MATI”) in Bakka el Garbia, it was assumed that about 80 percent of all Arab women business owners in this particular area had been reached.

Findings

In line with the literature, it was found that under conditions of double discrimination a rather traditional type of entrepreneurship evolves, but the authors' findings do not confirm that these businesses are necessarily marginal and illegal. Instead the authors found a variety of types; the majority of which the authors would call community‐based traditional micro‐enterprises.

Originality/value

The paper adds to the understanding of entrepreneurial patterns emerging under conditions of discrimination. It is believed to be one of the very first studies directly investigating a large group of Arab women entrepreneurs in Israel; therefore the understanding of the personal and business characteristics of these women is of major importance.
Entrepreneurship and social and community care
Authors: Sundin Elisabeth
Published: August 2011

Purpose

The purpose of this paper is to show that not only (obviously) social enterprises but also conventional ones are based on social intentions and that these social intentions often have community dimensions. The conclusion of these findings is that conventional research, and consequently, also the public debate on entrepreneurship as well as on social and community entrepreneurship, is guided by false notions rather than on empirical facts.

Design/methodology/approach

The paper starts by presenting the dominating references on entrepreneurship, social entrepreneurship and community entrepreneurship and then goes on to compare them. The existence of social motives among conventional enterprises is brought to the fore, first through a presentation of the official statistics of the motives for all new starters in Sweden and then with a presentation of cases from different sectors. The cases selected to represent the starters have all expressed social motives for going into business. “Care” was the word used by the individuals themselves and therefore the care concept is introduced.

Findings

Social intentions can be found in conventional market enterprises. The intentions of the entrepreneurs' are often expressed in terms of “care”. Care for the community is often an important part of other care dimensions.

Research limitations/implications

The empirical findings of care in conventional market enterprises and care for the community as an important care dimension in the cases presented have implications not only for theories on conventional, social and community entrepreneurship but also for theory building in social sciences in general. The dominance of English‐speaking researchers can be a problem from this perspective.

Practical implications

Both the descriptions and the analysis have practical implications for everyone interested in entrepreneurship and the circumstances for enterprises of all kinds as well as for local and regional development.

Originality/value

The paper questions what is taken‐for‐granted, with the help of empirical examples and not just with statements.
Lifestyle determinants of wine consumption and spending on wine
Authors: Brunner Thomas A. , Siegrist Michael
Published: August 2011

Purpose

The purpose of this paper is to identify the lifestyle determinants motivating wine consumption and the amount spent on it, as sales and profits depend largely on a sound knowledge of them.

Design/methodology/approach

Data were gathered by means of a postal paper‐and‐pencil survey sent out to randomly chosen addresses from the telephone book covering the German‐speaking part of Switzerland, resulting in a final sample size of 874.

Findings

Lifestyle determinants proved successful in explaining a great deal of the variance in the data. For wine consumption, knowledge about wine, drinking wine to relax, and sociability were the strongest determinants; for spending on wine, they were looking for bargains, visiting wine events, and regarding wine as a healthy beverage.

Research limitations/implications

The research was limited by being conducted for a specific geographic area, using explorative methodology.

Practical implications

The identified determinants are of practical use to wine marketers, who can use them to target potentially profitable consumers. They can also create marketing campaigns focused directly on a specific determinant and thus increase consumption, spending or both.

Originality/value

To the best of the authors' knowledge, this is the first study to analyze a broad range of lifestyle variables to predict wine consumption and spending on wine.
Message on a bottle: the wine label's influence
Authors: Sherman Scott , Tuten Tracy
Published: August 2011

Purpose

The choice facing a wine consumer is one of dizzying options with thousands of wine brands available. Packaging and labeling are among those cues consumers use when choosing wines. The purpose of this paper is to better understand the influence of two labeling variables – design genre and brand naming convention – on perceptions of wine and wine choice by occasion. In particular, three types of label design and naming conventions (traditional, contemporary, and novelty) are examined.

Design/methodology/approach

A 3*3 (three versions of visual design and three brand naming conventions) factorial design was used to expose participants to a set of three wine label design variations. Participants viewed wine labels online at www.ratethelabel.com and then completed a web‐based survey designed to measure the influence of label design and brand name on wine perceptions, purchase intent by wine use occasion, and the relative importance of factors affecting wine choice.

Findings

Despite the popularity of novelty designs and names, participants preferred traditional labels and names. Label design and name were not as influential as wine type, brand familiarity, and price for wine choices made across four wine use occasions. Label design and brand name likeability mattered only for gift choices.

Practical implications

For wineries developing or revising labels, traditional designs should be considered despite the current trend to use novelty labels.

Originality/value

This study assessed consumer response to a trend in the wine industry – the use of novelty designs and names.
Luxury wine brands as gifts: ontological and aesthetic perspectives
Authors: Reyneke Mignon , Berthon Pierre R. , Pitt Leyland F. , Parent Michael
Published: August 2011

Purpose

The purpose of this paper is to address the issues of luxury gift giving and the giving of luxury wines as gifts from a conceptual perspective.

Design/methodology/approach

The article considers the OA (aesthetic and ontology) model as proposed by Berthon et al. that permits the integration of various conceptualisations of different authors in the area of luxury branding. The model offers a typology of luxury brands that draws on Heidegger's theory of arts and Whitehead's process philosophy. This means that one can differentiate luxury brands along two dimensions: aesthetics and ontology.

Findings

The paper contends that the four modes as set out in the AO model of Berthon et al. can be used as a typology of luxury wines, from both gift giving, and gift receiving, perspectives.

Practical implications

Luxury wine marketers can make use of the proposed typology to target wine gift givers effectively, by understanding where on the proposed matrix both the giver and the receiver are positioned. The four modes that emerge can be seen as different target markets, with different motivations and different behaviors with regard to luxury wines as gifts.

Originality/value

By applying the OA model to luxury wines and specifically to the giving and receiving of luxury wines, this paper offers wine marketers the insight to formulate different marketing mix strategies based on the different target markets that emerge from the proposed model.
Assessing service quality at wineries and cellar doors through service mapping
Authors: Carlsen Jack
Published: August 2011

Purpose

The purpose of this paper is to investigate the importance of cellar door sales in wineries and test a method of assessing service quality using the services mapping approach, for the purposes of enhancing research in this important area.

Design/methodology/approach

Service mapping involved a group of students in using participant observation techniques to map service quality at three stages of the winery visit: approach and entry; the cellar door; departure and other observations. Observers were instructed to use all five senses in making their observations, i.e. the look, smell, sound, taste and feel of the experience. Physical evidence and staff interactions were also recorded and invisible management processes were implied.

Findings

Each of the three wineries studied provided a distinct theme and presentation, sensorial experience and level of service quality based on the observations. The technique of service mapping could provide winery and cellar door managers with unique insights into the totality of the cellar door visitor experience.

Research limitations/implications

Research on cellar door service quality has implications for the presentation of the wine brand and corresponding brand awareness, loyalty and sales. This research method has utility in assessing the cellar door experience and associated cellar door and winery management processes.

Originality/value

This is the first time that service mapping has been used to assess the cellar door experience. It has provided some new and useful insights for researchers and managers in the wine industry.
Need for achievement and entrepreneurial potential: a study of young adults in the UAE
Authors: Ryan James C. , Tipu Syed A. , Zeffane Rachid M.
Published: August 2011

Purpose

The purpose of this paper is to examine the relationship between the need for achievement (N‐ach) and entrepreneurial potential of young adults in the United Arab Emirates (UAE).

Design/methodology/approach

A sample of university business students (n=305) took part in the study. The data were collected using a tailored questionnaire designed to assess respondents' level of N‐ach motivation and their relative potential to pursue entrepreneurial activities.

Findings

The results revealed a strong correlation between N‐ach and entrepreneurial potential among the participants. Analysis of differences across gender and nationality was also conducted, revealing lower levels of N‐ach for UAE national participants, and higher levels of N‐ach among women participants.

Practical implications

Results support the view that achievement motivation is a potentially important factor in explaining entrepreneurial success. It also highlights a potential problem for the UAE economy and society in addressing the relatively low levels of N‐ach among UAE nationals, especially males.

Originality/value

Despite a professed desire on the part of the UAE Government to diversify the economy and promote entrepreneurial activity among UAE nationals, little research has been done on the nature of important variables such as N‐ach and entrepreneurial potential in the region. This research addresses a key gap in the literature by exploring this relationship.
Good practice for telecare services in the UK
Authors: Fisk Malcolm
Published: August 2011

The growth of telecare is providing an infrastructure that will underpin services at home for an increasing number of people with support needs in the UK. The growth is prompted, in part, by grant funding from central government and the devolved administrations. It also relates to imperatives that (a) respond to people's choices; (b) promote better health and well‐being; and (c) seek savings in public money. Increasing proportions of telecare service users have critical or substantial needs (according to the Fair Access to Care Services criteria operated by social services authorities). There is the concomitant requirement that such services must be provided in accordance with good practice. This paper explores some of the issues around that good practice and the way that the Telecare Services Association Code of Practice is changing to ensure that progress is made towards good practice goals.
Telecare, telehealth and assistive technologies — do we know what we're talking about?
Authors: Doughty Kevin , Monk Andrew , Bayliss Carole , Brown Sian , Dewsbury Lena , Dunk Barbara , Gallagher Vance , Grafham Kathy , Jones Martin , Lowe Charles , McAlister Lynne , McSorley Kevin , Mills Pam , Skidmore Clare , Stewart Aileen , Taylor Barbara , Ward David
Published: August 2011

The development of telecare services across the UK has been supported by grants from the respective governments of Scotland and Wales, and by the DH in England. New services are being established to sometimes operate alongside existing community equipment services and community alarm services. Elsewhere they are embracing a wider range of services including rehabilitation, intermediate care and health services designed to reduce the use of unscheduled care services. This paper discusses the difficulties in understanding the scope of telecare services, and the definitions of services that will need to be confirmed so that service users can choose appropriately if offered direct payments. Two different service models are offered, one of which uses telehealth as an umbrella term to cover all telecare, e‐care and m‐care, and telemedicine where the former includes all such services offered in the service user's home, including those of a medical nature. The second model views telecare alongside assistive technologies and telemedicine as one of three different technology groups designed to make people more independent or to bring care closer to home. There is significant overlap between the three groups, which justifies the introduction of a new term ‐ ARTS (assistive and remote technology services) ‐ to describe this area of support.
Evaluation of an activity monitoring system for people with dementia
Authors: Price Celia
Published: August 2011

The aim of this evaluation was to carry out an evaluation of the Just Checking activity monitoring system, which supports people with dementia in their own homes. The study was carried out with Warwickshire County Council's social services, and a number of their service users. The system was installed in the homes of six people with dementia, and used by their family carers and care professionals, whose experiences were gathered in semi‐structured interviews. In total 15 people took part in interviews, including two of the people with dementia.The system gave family carers and professionals a better insight into the activities of the person with dementia, and how they were managing in their own homes. The majority of users were surprised at the consistency of the daily pattern of activity of the person with dementia and, as a result, their view of the capabilities of the person changed. The data from the system reassured family carers and proved a useful assessment tool for professionals on which to plan care.Contrary to expectations, the monitoring system gave people with dementia more control of their lives by providing a means by which they could communicate their capabilities in their home environment.
Review of strategies for charging service users for telecare
Authors: Doughty Kevin
Published: August 2011

Most local authorities now offer a telecare service to people who are eligible for community services under Fair Access to Care Services (FACS). Others also offer telecare in a prevention mode to people with lower levels of risk alongside traditional social (or community) alarm systems. A survey of local authorities, mainly members of the Centre for Usable Home Technologies (CUHTec), was performed to gauge the service provision options available and the charging strategies that have been adopted. Results from 39 authorities across the UK indicate significant differences between English shire counties and the unitary authorities elsewhere in the country in terms of eligibility and provision. The majority of authorities have yet to confirm a charging policy, using the principle of ‘pilot project’ to delay a decision until their Preventative Technology Grant (PTG) or telecare grants have run out. Some authorities with more mature services have chosen to make telecare free to particular groups on the grounds that they will reduce costs elsewhere in the health and/or social care economy. Most are introducing charges in the range of £5 to £10 per week indicating a generous subsidy from the council.