The applicability of systems thinking in Universities of Technology (UoTs) in KwaZulu-Natal
Authors:   , Mhlongo Patrick Mbongwa 
Published: October 2022

Organisations in both the private and public sectors have to interact with their surrounding and volatile environments in order to survive. Hence it is critical for organisations to remain competitive under such conditions. There is a need to respond effectively to the needs of stakeholders. Universities of Technology (UoTs) are not immune to global and local challenges. For UoTs, their stakeholders include students, government, accreditation bodies and industry. The focus of the study was on exploring Systems Thinking in the context of UoTs. Systems Thinking empowers members of the organisation with the ability to think holistically in terms of how organisations operate. Given the challenges and the environment in which UoTs operate, it was critical to conduct the study to explore an alternative management approach. The study explores the Systems Thinking approach as an alternative management approach to traditional management practices. The research problem identified in this study is silo practices or functional silos in UoTs. The Systems Thinking philosophy has been identified as an effective management approach to deal with unpredictable and complex challenges in both the public and private sectors. It serves as a catalyst in terms of conditioning organisational members to appreciate the interrelations and interdependence of various departments or units within an organisation. The study adopted a mixed methods approach, investigating the applicability of Systems Thinking in UoTs as the aim of the study. Data was collected through a combination of interviews and a survey. Systems Thinking was the phenomenon being explored, thus the study was phenomenological. A Convergent approach was used as both qualitative and quantitative data were collected simultaneously. In other words, the study was cross-sectional. Moreover, data collected was used to develop grounded theory. It was through the inductive philosophy that the study contributed to the development of a theory. Self-administered questionnaires and unstructured face-to-face interviews were used to collect data from the participants. Qualitative and quantitative data were necessary to achieve the objectives of the study and also to answer the formulated research questions. Permanent employees of the Durban University of Technology (DUT) and Mangosuthu University of Technology (MUT) participated in the study. The population comprised staff from both the administration and academic sectors. Stratified sampling and simple random sampling were used to select manageable sample from the population. The Statistical Package for the Social Sciences (SPSS) was used to analyse quantitative data, whilst Nvivo was the computer software used to analyse qualitative data. A response rate of 73% was achieved. The findings indicated that there was a lack of an institutionalised and internalised overarching Systems Thinking in the UoTs. Participants also felt that there was a strong culture of functional silos in the UoTs. The study showed that the focus of employees was more on departmental or faculty goals, instead of broader institutional goals. Participants were optimistic about opportunities for the application of Systems Thinking in the UoTs. Resistance to change was one of the factors identified as a challenge in terms of the implementation of a Systems Thinking philosophy in the UoTs. The study makes a theoretical contribution and provides necessary insights to improve processes and practices in UoTs. The significance of the study is that it identifies a phenomenon that has received no attention from previous researchers. The study deals with the gap in the existing literature as the focus has been more on Systems Thinking in the context of the corporate sector. The significance of the study is that is provides insights that should be considered during decision-making and strategy formulation processes in UoTs. Systems Thinking empowers decision-makers with the ability to consider all relevant variables of the situation.