Call Me Maybe: An Analysis of Hematology Fellowship Home-Call Burden, Perceptions, and Attitudes
Authors: Liddell Savannah S. , Marar Rosalyn , Go Ronald S , Bentz Caleb C. , Paludo Jonas , Godby Richard C 
Published: December 2024

Introduction: Traditional home-call, or the practice of holding a pager at home overnight to manage questions regarding patient care and direct patient calls, is a common component of hematology fellowship. Depending on the institution and training program, the frequency and expectations of home-call may vary. Home-call in fellowship is often performed overnight between two days of work without a “post-call” day to recover. As a field, medicine has entered the digital era, accompanied by changes in patient interactions and expectations involving after-hours calls. Little is known about modern non-digital interactions with patients such as after-hours calls in hematology practices and their effects on trainees. This project aims to evaluate the home-call pager burden and subjective experience in fellows.

Methods: We analyzed Hematology Pager (HP) data from 7/1/19 - 4/14/23. The HPs for Mayo Clinic Rochester are covered by hematology fellows, including the weekend and after hours (6PM - 7AM) pagers. Those of interest were the Consults Pager (CP; covers new inpatient consults if discussion initiated outside of electronic order) and the Outpatient Pager (OP; covers direct patient calls as well as critical result communications for weekends and after-hours). The frequency of home-call varies based on each rotation but can require home-call up to 3-4 times per week with the expectation to occasionally present to the hospital overnight in the setting of a hematologic emergency. An optional survey was distributed to the fellowship in May 2024 with the intent to support trainee wellness and assess perceptions and attitudes toward the home-call experience. We allowed for free-text responses and used a 5-point Likert scale for structured responses.

Results: The CP received a total of 5,304 pages during the analyzed period for a mean of 3.8 pages per day. Of those, 975 pages (18%) occurred after-hours and 1,250 (24%) during weekends. The OP received a total of 3,964 pages during the analyzed period, definitionally during weekends and/or after-hours, for a mean of 2.9 pages per day. The OP had the highest relative activity on weekends, which ranged from 1-18 calls per day.

The survey captured 19/33 (58%) hematology/oncology fellows, which were comprised of 58% males and 42% females representing all levels of training with 42% PGY4s, 26% PGY5s, and 32% PGY6s. Over 85% felt that holding the HP was not an educational experience and that they did not learn about hematology while managing it. Moreover, 85% of respondents felt that they did not help patients get time-sensitive care when holding the HP. Only 5% felt that the majority of care provided through the HP required a Medical Degree and 32% agreed that the majority of calls were due to an acute clinical status change warranting immediate medical attention. If immediate medical attention was possibly required, 95% of fellows reported a recommendation of evaluation in the nearest emergency room.

Over 85% of fellows felt that the HP affected other individuals (e.g., significant other) in their households. No respondents (0%) agreed that they could maintain their exercise schedule while holding the HP and only 16% reported no effect on their social life. Nearly all fellows reported not feeling well rested after a home call shift, regardless of whether the level of pager activity was low (≤2 calls), average (3-5 calls), or high (≥6 calls). Up to 95% of fellows reported feeling anxiety when holding the pagers. The free responses outlined concerns about sleep deprivation from call multiple times per week, the impact of home-call on learning, and the desire for a process that triaged patient calls at night that did not require physician resource utilization.

Conclusions: Home-call is a long-standing tradition that gives hospital teams and patients access to specialty care after standard business hours. However, home-call can impact wellness, contribute to fatigue, and affect learning. To our knowledge, this is the first analysis evaluating call pager volumes and hematology fellows' perceptions and attitudes toward the home-call experience. Hematology is a dynamic field that requires empathy, critical thinking, and physician wellness to provide the best possible care to patients. In the digital era, the current structure of this long-standing tradition may warrant reevaluation and optimization to prioritize a system beneficial for both patient care and physician wellness.