bluuebunny/crossref_metadata_2025 huggingface dataset:
With digital advances, bancassurance leaps forward
Authors: Ringsted Sean
Published: July 2024

Bancassurance is enjoying a renaissance in the financial services industry largely because of the upheaval of consumer expectations and the growing trend of digital banking ecosystem integrations with other industries. Shifts in customer-centric design thinking and the blurring of boundaries between industry sectors are bringing bancassurance back into fashion but with new digital capabilities and experiences. This paper illustrates the context and environment in which industry players operate, where banks can capitalise on digital advances in bancassurance, how banks are facing and responding to the challenges of digital services and, finally, how these changes are creating a win-win-win opportunity for banks, insurers and their shared consumers.
Nationalism vs globalism: Customer citizenship behaviour and foreign product purchase intention
Authors: Chun Wootae
Published: July 2024

This paper examines the interplay between socio-psychological variables linked to nationalism and globalism (namely animosity, ethnocentrism and cosmopolitanism), customer citizenship behaviour (CCB) and foreign product purchase intention in the context of global marketing strategy. The paper focuses most closely on the concept of CCB, which has received little attention in international marketing research, while considering nationalistic outbursts and globalist tendencies. CCB and purchase intention models were developed and tested using multilevel mixed-effects linear regression. Results indicate that both consumer animosity and ethnocentrism are negatively associated with CCB toward foreign firms. However, consumer cosmopolitanism has a positive impact on CCB toward foreign firms. The findings also confirm that consumers with CCB toward foreign firms are more likely to buy foreign products. Finally, the results reveal that consumers exposed to trustworthy consumers with CCB toward foreign firms are more likely to purchase foreign products. The setting selected to test models is Chinese and South Korean consumers’ attitudes toward Japan. A total of 160 Chinese and 163 South Korean consumers were sampled.
The payment system as a public good? Lessons learned in the Netherlands
Authors: Butter Frank A.G. Den , Mallekoote Piet M.
Published: July 2024

Uniform, standardised payment methods reduce transaction costs considerably, allowing payments to be made more efficiently. This is especially true for purchases and sales on the internet, where payment innovations make it much easier for customers to pay for e-commerce transactions. The role of the government in this is to safeguard the public interest with respect to the payment system. This paper discusses various viewpoints for government intervention from the perspective of public sector economics. More specifically, regulators need to set rules for new players in relation to the revised Payment Services Directive.
Tweet 'em and reap 'em: The impact of professional athletes' use of Twitter on current and potential sponsorship opportunities
Authors: Pegoraro Ann , Jinnah Naila
Published: July 2024

The rise of social media over the past few years has provided sponsors and sponsees with an additional tool for activating sponsorships. Sport teams and athletes embraced social media at a very rapid pace and early research indicated that athletes were not using the medium to activate their sponsorships nor were sponsors taking advantage of the fan followings of their athlete sponsees. Social media provide fans with unmediated access to athletes, thereby increasing their interactions as well as increasing the athlete's ability to influence their fans. This paper uses case studies to examine how some athletes and sport world leaders are using one particular social media platform, Twitter, to enhance their personal brands to increase and leverage sponsorship opportunities. Lessons for both athletes and sponsors are drawn from these case studies.
K. Perkins v Sheffield City Council [2016]
Authors: Ghasemi Peyman
Published: July 2024

Thankfully, party wall court cases are relatively low in number, which may be attributed to their prescriptive nature thus operating within well-defined parameters. This means that when the rules are followed, there is little room for error and the parties (often represented by their surveyors) can deal amicably with the relevant matters. However, periodically, unwarranted deviations from the Party Wall Act result in disputes with unpredictable results. The case described in this paper, which was meant to be no more than a routine party wall dispute, illustrates how reckless deviation from a party wall award could result in legal proceedings causing loss of faith in law, undue stress to the adjoining owner and waste of parties’ resources. From start to completion the process took over 15 months and involved three separate in-house lawyers, a barrister, three court hearings (involving two district judges and a deputy district judge) and an inordinate amount of the adjoining owner’s surveyor’s time. As it is often promulgated, there are no clear winners in such cases and even a seemingly outright winner may have lost something through the process.
Performance improvement of the consortium blockchain for financial business applications
Authors: Miyamae Takeshi , Honda Takeo , Tamura Masahisa , Kawaba Motoyuki
Published: July 2024

In preparation for improving the consortium blockchain’s performance for financial business applications, the current authors first surveyed typical records of transaction rates for various financial systems and the performance capacity of several known consortium blockchains at this moment in time. The blockchain itself does not offer any performance advantage, but rather sacrifices performance to achieve tamper resistance. The average transaction rates for blockchain technologies, however, are continuously improving and have already reached around 1,000–2,000 transactions per second (TPS), which is equivalent to the transaction rate for the Zengin System, the common name for Japanese Banks’ Payment Clearing Network. Next, the current authors analysed and improved the transaction rate for Hyperledger, a Linux Foundation Project, and Fabric, one of the open source software tools for implementing consortium blockchain. The current authors found that inefficient message transfer between the platform container and the application container was the main cause of Fabric’s performance bottleneck. Therefore, the current authors have introduced more efficient application programming interface (API) between the containers and improved the transaction rate from 725 to 1,350 TPS (an 86% increase). Finally, the current authors analysed Fabric’s performance under artificial network latency. This paper determines that Fabric running over a wide area network might be required to replace its consensus algorithm to improve its transaction rate because other causes of performance deterioration, including the consensus algorithm, seem to become dominant.
Leveraging a shared infrastructure to trade across asset classes, regions and strategies
Authors: Tjong Eugen
Published: July 2024

This paper examines the key trends shaping the global securities trading industry, including increased automation, changing market structure and regulatory initiatives to promote market transparency and stability. In particular, it examines market structure changes taking hold in Asia that are beginning to mirror similar developments in the USA and Europe, where advancements in exchange technologies, the proliferation of alternative trading venues, waves of exchange mergers, increased uptake of high-frequency trading strategies, and the availability of advanced trading solutions from third-party vendors have all contributed to a new market landscape. In addition, the paper highlights the opportunities faced by firms looking to capitalise on this changing market landscape by expanding their trading operations in Asia, and examines the key requirements for developing technology infrastructures to support Asian trading operations, while scrutinising the case for partnering with specialist technology and data providers versus building proprietary systems. Finally, it outlines the key characteristics that service providers must possess to support firms expanding their Asian trading operations in the most profitable way possible.
The state of play of MIFID II on fund distribution
Authors: Newnham Matthew
Published: July 2024

The implementation of MIFID II has been underway for many years. This significantly affected the distribution of financial products to investors within the European market. The relationship between the manufacturers of the products and distributors has been tightened and now requires more oversight and understanding, as well as new exchanges of information and data. One of the main aims is to provide transparency of the costs borne by investors for the products they hold; this has led to the disclosure of product costs as well as the commissions received by the distributors to the end investors, both prior to and on an ongoing basis. The industry has been working together to standardise these areas and on the whole, this has been a success; but, this has brought about a number of new issues and will need further refinement to be fully understood by a typical retail investor. While the regulation is live, there remain areas that need to be addressed during 2018 to resolve ongoing operational processes as well as the oversight of distributors, to ensure that products are not sold via channels or to investors that are not suitable.
Artificial intelligence powered digital asset management: Current state and future potential
Authors: Huddart Kristina
Published: July 2024

This paper examines the current application and primary use cases for artificial intelligence (AI) in digital asset management (DAM), what to consider before diving into AI and the potential future applications of AI in DAM and content operations. To supplement the extensive research conducted for this paper, the paper provides commentary from 12 DAM vendors who were interviewed regarding the current state of AI in DAM as well as future innovations being considered by DAM suppliers. The review finds that the application of AI by DAM vendors is fragmented and still in an early experimental stage. Use cases for DAM end users are often industry and asset-type specific, making it difficult for DAM vendors to anticipate which AI integrations will provide the most value to their various customers. Despite these challenges, this paper concludes that the advanced adoption and application of AI will bring new value to the creative, content and marketing industries in ways yet to be seen.
Fandom in the Indian Premier League: Factors that drive team associations
Authors: Singh Avtar , Sharma Rahul
Published: July 2024

With the Indian Premier League now one of the most popular sporting competitions in India, marketers looking to reach cricket fans must recognise and understand the many factors that influence their affinity towards their favoured team. This case study of Indian Premier League fans investigates the various factors that motivate fans to associate with a specific team. The findings of this research will help sports team managers to engage better with targeted fans/audiences and will also assist marketers in strategising initiatives to strengthen their company’s brand equity, particularly in India.
Measuring business outcomes in biopharmaceutical digital healthcare marketing
Authors: Sinarski Matt , Fellner Melissa , Varju Marissa
Published: July 2024

For biopharmaceutical organisations, connecting digital marketing to prescriptions can be difficult. Traditional metrics such as visitors, search engine traffic and click-through rates fail to articulate the customer experience and do not correlate with overall prescription lift. This article demonstrates how biopharmaceutical digital marketers can use data from patients’ digital experiences to predict outcomes, calculate return on investment and optimise the campaigns across all digital channels, all to create efficiencies and increase the impact of each digital marketing dollar spent.
Solutions for managing an international corporate real estate portfolio
Authors: Andonov Petar
Published: July 2024

What are the challenges in managing an international corporate real estate (CRE) portfolio, and how can they be overcome? This paper notes the importance of development of a system of measurement that differentiates objectives and takes into account the varying operating environment conditions in different countries. It identifies principal risks in management of an international CRE portfolio and summarises three methods to reduce their influence. The approaches could be used as effective tools for providing better management of an international CRE portfolio and increasing shareholder value. The paper discusses application of each method and its benefits and disadvantages. Each method could be applied individually or as a combination of two or three, depending on an assessment of the company and its goals. In this way, each interested company could choose the best approach, depending on its portfolio and business strategy. In an uncertain climate, with increasing competition due to globalisation, the CRE property portfolio has to become more relevant to a company's business activity and shareholder value in order for the company to survive.
The increase of SIM Swap Frauds and new risks on European costumers: Payment services and data protection in Italian law courts
Authors: Di Resta Fabio
Published: July 2024

This paper analyses consumers’ legal protection when they are victims of banking frauds through the internet banking systems. In the last decade, there was a strong increase in telematic frauds, also the COVID-19 pandemic and the consequent use of smart working by employees has been exploited by fraudsters. In this context, customers became the favourite victims of cybercriminals, who have found more complex telematic frauds based on social engineering, such as chief executive officer (CEO) frauds, but more often the SIM (Subscriber Identification Module) Swap Fraud, through the identification procedures employed by mobile operators and becoming the new owner of the SIM card of victims. In this respect, the recent legal reforms on payment services and the General Data Protection Regulation (GDPR) became the milestone of consumers’ legal protection. Italian leading cases on SIM Swap Frauds will be analysed in more detail, describing the main criteria and principles of European and Italian data protection laws applied to personal data processing of the victims.
Opening Pandora’s box: The challenge of social media in a regulated environment
Authors: Pitts Gary , Aylott Carla
Published: July 2024

Social media dominates our business and personal lives, having rapidly reached the point of ubiquity; however, the benefits of social media are often more discussed than the risks they present to the reputations of organisations and individuals. Firms can make ill-judged decisions on the implementation of social media strategies which backfire reputationally or facilitate undetected theft of intellectual property and the facilitation of financial crime. As such, the stakes for financial services firms are particularly high. Social media usage is inevitable and often necessary so it is essential that firms implement appropriate, robust governance processes that are both proactive and capable of the rapid identification of, and response to, emerging threats. This paper reviews the broad spectrum of risks arising from social media usage, both internally and externally. It also reviews the current state of regulatory guidance on the use of social media and suggests a framework approach to social media governance to address the potential risks involved.
Crisis communications management on digital platforms
Authors: Deveney John
Published: July 2024

Trust, loyalty and brand image are challenging and precious commodities for companies to earn. A controversy, crisis or misunderstanding played out in public can cripple an organisation. Managing a crisis is not easy, and the way a crisis is handled can make or break a company’s reputation. Companies that are proactive in crisis management — that train a crisis management team and develop response plans before they are ever needed — are more likely to minimise damage and maintain good standing. By following certain pre-crisis, mid-crisis and post-crisis recommendations, organisations can take back control of the conversation surrounding their brands and navigate the crisis more effectively. This paper discusses how a company must be ready to respond to crises.
Can positive input ventilation tackle surface condensation and mould growth? Literature review and case study of a UK dwelling
Authors: Lopez-Arce Paula
Published: July 2024

Insufficient ventilation is one of the main factors leading to damp and mould in residential buildings. One low-cost method to improve these moisture-related issues is positive input ventilation (PIV) but research data on performance is scarce in the literature. This paper presents a bibliographical review together with a case study based on monitoring a residential building by means of environmental sensors. The review reveals the importance of correct location, installation, operation and continued maintenance of mechanical ventilation systems. Specifically, PIV and exhaust ventilation units in existing buildings require routine checking to ensure these systems are working correctly and efficiently. The results of monitoring ambient and surface temperature and relative humidity show that the PIV and enhancement extract fan set-up can reduce atmospheric moisture levels and avoid surface condensation. Mould growth is no longer active, but it is always essential to perform thoughtful building inspections checking the right conditions for installation and maintenance to ensure the proper functioning of the units. It is critical to study the size of the building and structural characteristics of the roof and ceilings. Also to verify that the doors are well undercut to allow air flow and that the occupancy levels and regional climate are adequate for selecting the appropriate type of mechanical ventilation units and corresponding operational modes (flow rates, operational settings, etc.). More research, measurements and monitoring studies pre- and post-installation of PIV and other whole house mechanical ventilation systems are recommended to assess optimal performances. This could also help to ensure the success of retrofitting projects in residential buildings which aim to improve energy efficiency but also make buildings relatively airtight and prone to condensation damp. An effective, sufficient and appropriate ventilation system as well as a good installation practice and adequate maintenance is key to avoid surface condensation and mould growth and to improve the indoor air quality of both new and existing buildings.
The California Consumer Privacy Act: The ethos, similarities and differences vis-a-vis the General Data Protection Regulation and the road ahead in light of California Privacy Rights Act
Authors: Dhar Tripti
Published: July 2024

Amidst the ongoing privacy concerns, legislations like the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) have given individuals the insight into their personal data and a control thereof. These legislations, however, must not be viewed as impediment to business but as business enablers that ensure successful conduct of business while balancing the rights of the individuals vis-à-vis that of the businesses. This paper seeks to delve into the spirit and the most striking features of CCPA. The paper also aims to compare the GDPR and CCPA so as to ascertain the key similarities and key differences between the two. The paper finally attempts to trace the journey of global companies in the quest to achieve compliance before 1st January, 2020. As of today, businesses are faced with a peculiar circumstance. They have aligned their businesses in line with the GDPR and are now also required to align with the obligations under CCPA. The procedural aspect has the business taken by storm. To make matters complicated, businesses are now faced by the California Privacy Rights Act (CPRA) and the relevant compliances expected of them. The paper seeks to conclude with a roadmap for global businesses in such a factual matrix.
A roadmap to measure and achieve enterprise operational resiliency
Authors: Dye Karen , Langsett Margaret
Published: July 2024

This paper presents a case study of how a multinational company researched and implemented a model for business continuity maturity measurement. While most best practices, standards and guidelines discuss what needs to be done, this tool takes it to the next step, measuring how well the project application is progressing. The techniques described can be applied to almost any benchmarking tool that is currently available. The case study describes customisation opportunities for usage elsewhere within the organisation and the process of developing a roadmap to enable a focused crisis management and business continuity improvement programme. A gap analysis is key to the development of the roadmap to ensure focus on the right activities.
The innovation deficit: The importance of the physical office post-COVID-19
Authors: Sailer Kerstin , Thomas Matt , Pomeroy Ros , Pachilova Rosica
Published: July 2024

After more than a year of dealing with the fallout from COVID-19, much has been learnt about the benefits of working from home. There is plenty of evidence for people wishing to retain at least some of the flexibility that working from home has brought post-pandemic. What has also been shown, however, is that a well-designed office is more often better than home at supporting some types of activity, especially those involving socialisation and collaboration with others. This paper takes stock of what the office is good for and argues that without opportunities to meet in unplanned ways face-to-face, innovation, the lifeblood of many businesses, is at risk. In so doing, a different way to think about the post-pandemic office is proffered — one that is designed to realise the benefits that being physically co-present can bring and thus avoid the so-called innovation deficit. By using this way of thinking, this paper concludes with an evaluation of how some organisations are already ‘reimagining’ their post-pandemic workplaces.
The revenant: Creating access to legacy card catalogues
Authors: Scott Bethany , Vinson Emily
Published: July 2024

The University of Houston Special Collections is home to the KUHT Collection, which includes significant audiovisual assets from the nation's first non-commercial educational television station. This paper describes a pilot project undertaken by Special Collections staff to convert one portion of the analogue card catalogue for these audiovisual holdings to machine-readable text and make the catalogue available online. The paper includes a summary of past card catalogue conversion efforts. It explores the rationale for many of the decisions made, as well as lessons learned through the pilot that will inform future efforts to make the analogue catalogue and the video assets more accessible to researchers and students.
What is the benefit of developing global standards and how can the industry go about successfully formulating and implementing them?
Authors: Hay Christian
Published: July 2024

The COVID-19 pandemic reveals how much the healthcare supply chain is fragile. Considerable efforts have been undertaken in the last 15 years to improve security and efficiency. Now one can measure the value of standards and require them to be implemented worldwide. This paper discusses how regulatory driven initiatives such as unique device identifier (UDI), identification of medicinal product (IDMP) and the measures to fight against falsification are among those which will provide improvement for global health.
Fire risk assessments for buildings of special architectural or historic interest
Authors: Emery Steve
Published: July 2024

This paper looks at the additional factors that should be considered when a fire risk assessment is undertaken for a building of special architectural interest. The fire risk assessor should have a comprehensive understanding of fire dynamics and its effects on traditional materials and methods of construction. Recent disastrous fires such as those at the Glasgow School of Art, Clandon Park, Rio’s Museum Nacional and Paris’s Notre Dame momentarily attracted international attention for the loss of the building and contents, but there have been few constructive suggestions for improving the situation, beyond the usual panacea of fitting sprinkler systems. Risk-based legislation allows for some leeway in applying fire safety solutions, but guidance does not address property protection, which is usually left to owners, architects and contractors to think about. During the Notre Dame fire, two sections of the stone vaulted ceiling collapsed, the first due to the collapse of the tower, the second either from the weight of firefighting water or debris. This allowed ventilation beneath the fire, like a furnace, making it hot enough to vaporise the lead roof. Oxford University is currently investigating the loss of compressive strength to limestone when subjected to heat to see if this contributed to the collapse.
Navigating supply chain financing and supplier sourcing
Authors: James Bill
Published: July 2024

This paper shares perspectives on key challenges businesses face when working with international suppliers and how to overcome them. The paper presents real-world examples of companies that have fallen into the trap of using too few suppliers or those that have not done the necessary due diligence before engaging with international suppliers.
Coronavirus communications and the college president's power to calm campus
Authors: Sumner Wes
Published: July 2024

This case study outlines the challenges of COVID-19 pandemic communications for colleges and universities and highlights the ways in which an institution's president can allay concerns and create calm. Key communications strategy components include building trust through transparency; displaying honesty in uncertainty; fighting fear; demonstrating expertise and communicating concern. Primary tools include first-person videos from the president; a dedicated website; social media sharing and consistently scheduled e-mail updates. Florida Tech's communications approach contributed to enrolment increases during the pandemic and fostered greater acceptance and, ultimately, widespread support for, and adherence to, the university's COVID-19 safety protocols.
A paradigm shift in efficiency and service for commercial buildings
Authors: Setchkova Maya
Published: July 2024

Best-in-class facilities management (FM) is all about high-quality service at a speed faster than ever before. This paper uses case studies to examine in detail the following technologies: indoor mapping and asset tracking, digital kiosks, hotelling and workspace surveying, elevator maintenance auditing, water leak detection, NanoSeptic button covers, 3D virtual tours of buildings, artificial intelligence (AI) for preventive maintenance, emergency light testing, construction management platform, lease abstracting data and analytics and autonomous vacuum systems. Each case study provides a description of the technology, the scope of implementation and the results of each endeavour. The reader will understand ten new technologies and be able to navigate the implementation details to set themselves up for the best chance to succeed.
Eliminating errors: How The Ohio State University is striving for processing perfection with a quality control programme
Authors: Regan Kristen , Owens Tracy
Published: July 2024

Donor and alumni data drives much of the fundraising world. How does a large-scale university nonprofit ensure that the data for alumni, donor and friend records is correct? This paper discusses how, over the course of five years, the department of Advancement Records at The Ohio State University Foundation set out to uncover the best ways to monitor and track this data and provide an accuracy rate (AR) for the information entered into the database. After determining best practices for processing and figuring out how to review gifts for accuracy, the members of the quality control team worked with Tracy Owens, an American Society for Quality (ASQ) Certified Quality Engineer, to implement a new statistically validated method to determine the accuracy of their gift processing. This method, called CASI, significantly reduced the number of gifts reviewed each year while still maintaining the same AR. The quality control team also works to continuously improve this process and prioritise other tasks in the department to review for quality including receipts, student work, biographic update requests and more.
A regulatory stress test to-do list: Transparency and accuracy
Authors: Kupiec Paul H.
Published: July 2024

Regulatory stress tests use forecasts of bank performance over hypothetical multi-year stress scenarios to set minimum regulatory capital requirements. Notwithstanding their popularity among US and European regulators, little is known about the accuracy of supervisory stress test models. Regulators keep the details of their stress test models confidential, inhibiting an independent verification of regulatory model performance. Using data from the 2008 financial crisis, this paper demonstrates how the lack of transparency and model inaccuracy have the potential to create costly misallocations of banking resources.
Involving law enforcement and emergency management officials in exercises
Authors: Shaw Scott
Published: July 2024

This article reveals the benefits of having public sector participation in your exercises. It also outlines simple tips to having successful business continuity exercises for your organisation.
How end-to-end data collaboration optimises value creation in supply chains
Authors: Henne Ilse
Published: July 2024

Whether it is a pandemic, war or inflation, our time is characterised by mounting crises. Various events in recent years have shown just how pervasive their impact is on global supply chains. This has led to a clear shift in priorities. Whereas supply chain management was primarily a cost issue in the past, today companies are focusing strongly on resilience and supply chain security. Because it is clear: the complexity of the framework conditions for global supply chains will not disappear. In this context, digitalisation and data collaboration offer the potential to break down existing silos in supply chain management and design a networked, overarching optimum that strengthens companies’ resilience, improves supply security and increases profitability. This paper shows the opportunities that end-to-end data collaborations in supply chains offer for value creation. The author explains how the largest mill-independent materials distributor and service provider in the Western world, thyssenkrupp Materials Services, is using its expertise in materials distribution to create digital services for greater transparency in the supply chain. The focus is on developments such as the forward sensing digital platform and the potential of data use and exchange for managing the dynamic processes of supply chains such as the bullwhip effect. In addition to practical use cases, the author also shares the role customer orientation plays, the impact digital tools can have on the use of materials and the lessons they have learned from dealing with supply chain data.
Scaling up CRM in a high-growth business
Authors: Allan Catherine , Mccarthy-Cheung Jim , Usmanova Veronika
Published: July 2024

There are a wealth of potential tools, techniques and data that a digital customer relationship management (CRM) team can use to add value to an organisation, yet it can be extremely hard to get all the required data, tracking and systems in place to scale at speed, especially when working within a high-growth business. This paper details how the CRM team at Babylon took the CRM function from one person sending a monthly email newsletter to a global business unit which utilises data-driven personalisation and automation across multiple channels to deliver key business results; all within 30 months, and during a time when Babylon itself doubled in size and value, and added new international markets to its offering. The team went through four key phases: Getting Started; Test and Learn; Scaling Up; and Optimising.
The impact of evolving digital behaviours on the diffusion of marketing technology
Authors: Betts Andy
Published: July 2024

As the transformation to digital has accelerated due to the global pandemic, companies are finding both challenges and opportunities in understanding and adapting to dynamically changing consumer behaviour. This paper discusses how organisations must adopt the right digital technology to better understand their customers and measure success.
The complexity of performing cyber audits in the space sector along the supply chain
Authors: Fernandez Jose Ramon Coz , Pastor Pérez Vicente José
Published: July 2024

Cyber audits are not at all easy to perform. The number of dependencies present in the modern systems makes the process truly complicated and the findings, when available, are difficult to interpret and understand. The increasing trend to subcontract large parts of a programme or project hides some of those dependencies and other details under a huge number of contracts and other legal documentation which, in some cases, obliges the auditor to become a real documentation archaeologist in search of the holy grail. The required security controls span across those documents and the responsibility of one or the other party in the supply chain within a complex programme is not always obvious. The mission is clear, however, and the auditor needs to ensure that the processes, controls and safeguards are in place as originally designed, regardless of the added complexity. In this paper, the authors will introduce the concept of cyber audits, explain some of the factors that contribute to the complexity of the projects in the space sector along the supply chain, and describe tools that can assist in the audit process, before concluding with some recommendations to be taken into account to facilitate the process.
Leveraging healthy buildings as a tool to apply a people-centric approach to ESG
Authors: Karerat Sara , Houghton Adele , Dickinson Grace
Published: July 2024

Resilience, or the ability to respond effectively to the unexpected, has always played a vital role in the corporate real estate (CRE) sector. That importance has only intensified in recent years in the face of numerous crises, including COVID-19, natural disasters and financial market stagnation. Prioritising people and their well-being has emerged as an effective tactic for not only increasing resilience, but also for aligning with environmental, social and governance (ESG) standards across all three pillars. This paper begins by discussing the role ESG plays within the CRE sector, with a focus on the importance of taking a people-centric approach. It presents the co-benefits framework as an effective tool for optimising ESG efforts and identifies several key data sources that aid in reporting ESG metrics. The paper concludes with a case study of a company that leveraged data to better understand how its ESG efforts were supporting its overall financial outcomes.
Streamlining security checkpoint throughput at Dallas/Fort Worth International Airport
Authors: Boggus Roddy , Frankel Matthew
Published: July 2024

Airport security issues since September 11 and the resulting passenger delays at security screening checkpoints prompted the planning department at Dallas/Fort Worth International Airport to begin looking internally for creative solutions to their own excessive wait times. Acting as in-house consultant and leading the brainstorming process, the DFW planning department created a cross-organisational team to test and collect data, synthesise recommendations and carry out overnight modifications to checkpoints to test hypotheses. The planning department created an oversight group consisting of personnel from the airlines, airport and Transportation Security Administration. The ultimate goal was to obtain a better understanding of the issues and to consider the viewpoints of all stakeholders, with the hopes of building a strong consensus for resolutions. By keeping open lines of communication and meeting frequently, all parties involved were able to have ownership in the process and better understand the whys and whens of changes. Thanks to the planning department's efforts, a 43 per cent decrease in passenger wait times in the security queue was realised. This translated into a nine-minute decrease in the average maximum checkpoint wait time and has ultimately led to a higher level of perceived customer service and passenger satisfaction among travellers at one of the world's busiest airports.
Harnessing the power of Facebook to target the Hispanic consumer: An automobile and QSR analysis
Authors: Staples Edward , H. D. Fowler Tiama
Published: July 2024

Capturing the Hispanic share of wallet is increasingly important for brands, yet many struggle to make resonant, authentic connections to this market. As the US Hispanic population and its purchasing power grow to record proportions, the use of social media has become increasingly important. Leveraging social data as part of a digital marketing strategy can help marketers gain meaningful insights into Hispanic consumers to drive ROI. The ability to match social Big Data with well-profiled consumers is the key to effectively leveraging social media. The following two studies — the first investigating Hispanic brand fans of two major automakers, the second investigating Hispanic brand fans of three quick-serve restaurants — utilise Lightspeed GMI’s social media intelligence tool, Context, to glean insights into Hispanic consumers. The research tests the hypothesis that corporations can effectively reach Hispanic consumers and formulate authentic content strategies through social media data, revealing insights into the unique tastes and preferences of this fast-growing segment.
Content, control and collections: An interview with content strategist, Mike Doane
Authors: Doane Mike
Published: July 2024

In this interview, content strategist, taxonomist, teacher and information management expert Mike Doane offers insight into some of the big topics of the day, ranging from ‘big data’ to ‘social media’ and ‘information architecture’. This exclusive interview with John Horodyski features Mike’s valued opinion on where the future of metadata and taxonomy is headed and how all business organisations need to integrate these concepts into practice for greater control over content.
5G mobile networks for airports: Supporting the digital transformation
Authors: Papagiannopoulos Nikolaos , Bradford Julie , Fletcher Simon
Published: July 2024

Major international airports are highly complex ecosystems with multiple stakeholders performing a large number of processes, many of them in the crucial path of aircraft, passenger, baggage and cargo handling, in the airside. The role of the airport operators is to orchestrate, synchronise, optimise and facilitate the efficient and effective execution of these processes. In this context, this paper explores and demystifies how the new advancements in 5G mobile networks can help airports succeed and understand the benefits that such technology might bring to the industry and what steps and investments need to be made to realise the full potential. The paper captures lessons learned from a 5G testbed deployed at Athens International Airport as part of the European Commission Horizon 2020 project, 5G-TOURS. It includes a description of new services and applications for airports that advanced wireless connectivity can provide. A quantitative analysis is provided of the potential benefits that an airport like Athens can expect to see from these new services. These are presented in terms of direct operational benefits and wider socio-economic benefits. Furthermore, the various strategies that an airport operator might adopt for the management, delivery and installation of wireless infrastructure in their specific setting are described and indicative costings in the example setting of Athens are provided. Overall, using Athens International Airport as a case study, the aim is to illustrate the pros and cons of various wireless strategies and considerations that airport operators need to make when selecting the best way forward for their business.
Dominant mobile payment approaches and leading mobile payment solution providers: A review
Authors: Kent Jennifer
Published: July 2024

Emerging solutions enabling consumers to pay for goods and services using mobile phones are disrupting established payments models and generating business opportunities for new and established players. This paper categorises the dominant mobile payment approaches and highlights the leading mobile payment solution providers within each segment. It identifies barriers and drivers of the mobile payment market and projects short-term and long-term growth prospects for the various mobile payment solution types. Finally, it offers guidance for payment industry players acting in the mobile payment market space.
Collaboration: Solution for the ‘first/last’ mile for remittances?
Authors: Lysdal Annelise , Rienstra Tjeerd
Published: July 2024

This paper explores the idea of using a cooperative approach in order to develop workers’ remittance services, using the network of postal services so as to provide an attractive and viable solution for remittances from migrant workers to their families and communities. It outlines briefly the characteristics of the current workers’ remittance market, including the expectations of the customers. It acknowledges that ‘certainty’ and ‘reliability’ and ultimately ‘access to cash’ remain essential requirements. Because the post office network around the world is twice the size of the combined banking branch network, and deeply embedded in public service structure, it is extraordinarily well placed to play a key role in providing viable services to the benefit of customers and communities as a whole. The paper describes the current status and explores how a cooperative approach which would link Posts to banks, to payment providers and to technology partners of a similar type, could effectively release potential. It elaborates on the various issues that must be considered in order to secure a comprehensive approach. It distinguishes between issues that can be handled within a global community/network and issues that currently seem better handled in partnerships. Finally, the paper lists three challenges to success that must be tackled in order to release full potential.
Developing brownfield land: Arguments for a more active local state
Authors: Turner Ed
Published: July 2024

This paper summarises the approach taken by English policy makers in the last 20 years towards brownfield development, which they consider desirable but largely to be delivered by the market, rather than the state. Recent policy developments are outlined, with a clear trend towards liberalisation of the planning system. The paper contends that this misses an opportunity: brownfield development in England often relies on local authorities playing an active role, and there is compelling evidence from continental Europe, notably Germany and Holland, that powers for an active local state are important in realising its potential.
Links between retail payment systems in the EU: Call for standardisation
Authors: Črnugelj Sašo
Published: July 2024

This paper discusses aspects of the links between retail payment systems, the regulatory framework for this linkage, aspects of the necessity of this linkage, and established practice in this area. It focuses in particular on whether the same legalities apply in the retail payment systems market as in the payment services market, where an environment has been or is being established in which payment service users are able to execute retail payments efficiently, and have the possibility to choose their payment services provider based on the quality of services and price. A specific feature of the retail payment systems market is that there is cooperation alongside the competition. Linkage between retail payment systems is the key to the development of a single market in payment services, and two different types of links have been established in practice, although there are no significant differences between them from a business point of view. This paper also discusses the issue of the two different types of links between retail payment systems, and gives a comparison of these two types, in particular from the point of view of meeting the expectations of the Eurosystem. As a specific example of links between retail payment systems, it examines the links between Slovenian retail payment systems and other retail payment systems.
How case law has changed the way we administer the Party Wall etc. Act 1996
Authors: Cooper Michael
Published: July 2024

If the Party Wall Act has not been amended significantly since 1996, what has changed? This paper helps to explore some of those changes, what is making the changes and why surveyors are perplexed by the wording of the Act. It examines new construction techniques that do not fit clearly with our understanding of the legislation and points to where to find some guidance. There are plenty of recent cases referenced and the author’s view of what can be drawn from case law to help our understanding of the Act is expressed in terms of how matters should be handled by surveyors.
Documentation risk in credit default swaps: When is a hedge not a hedge?
Authors: Griffiths Mark , Drake Philip
Published: July 2024

In march 2000, ecobel land inc. defaulted on a bear stearns international us$10m loan initially believed to be backed by a surety bond. bear stearns international had hedged the non-payment risk with a credit default swap with aon corporation. despite alleged fraud, documentation errors and a lack of due diligence which rendered the surety bond worthless, the credit default swap represented an appropriate hedge. aon corporation, in turn, believed it had hedged its position with a credit default swap with société générale. however, documentation errors resulted in aon corporation being unhedged and liable for the us$10m plus legal fees and associated costs resulting from honouring the swap and related litigation. this paper highlights the importance of documentation in establishing appropriate hedges.
Direct-to-consumer advertising (DTCA) of pharmaceutical and health-care services: From hemp oil to hair transplants
Authors: Kalina Peter
Published: July 2024

Healthcare leaders are faced with more and greater financial challenges than ever before. They are being mandated to preserve any existing sources of revenue and aggressively seek out potential new sources of revenue generation. This paper discusses the elephant in the room among many institutions’ boldly stated ‘missions’: financial success. The paper also connects this with the growth of consumer-targeted marketing strategies to attract new patients, including media advertisements. Healthcare executives and providers must be sensitive to the perceived conflict of interest between revenue generation and serving the public. While the culture may continue to shift, one component must remain unwavering — the needs of the patient must always supersede the financial interests of the provider or the institution.