bluuebunny/crossref_metadata_2025 huggingface dataset:
Configuration of Organizational Capability to Enhancing Service Performance and Impact on Sustainable Local Enterprise Water Services
Authors: Afifah Nur , Daud Ilzar
Published: June 2021

Objective - Configuration of organizational capability plays a very important role in creating service performance, and superior and sustainable company performance. The purpose of this study is to propose a conceptual to explain the role between configuration of organizational capability to service performance and its impact on sustainable local enterprise water services in West Kalimantan, Indonesia.

Methodology/Technique - The data was collected from 100 managers at the local enterprise water service in West Kalimantan Indonesia using a purposive sampling method. The analysis tool used was structural equation modeling partial least square (SEMPLS).

Findings - The model in this study was confirmed by the data collected which shows the importance of configuring organizational capability to improve both service performance and sustainability of the local enterprise water services in West Kalimantan. The classification of configuration organizational capability in local enterprise water services includes human capability, information technology capability, system capability, and dynamic capability.

Novelty - Most of the previous research focus on western countries. Therefore, this research is novel as it is carried out in the context of developing countries, particularly in local enterprise water services in West Kalimantan, Indonesia.

Type of Paper: Empirical.

Keywords: RBV; Configuration Organizational Capability; Service Performance; Sustainable Local Enterprise Water Service.

JEL Classification: M20, M29.

DOI: https://doi.org/10.35609/jber.2019.4.1(4)
Formalizing the investment selection process of the Development Bank of Kazakhstan
Authors: Shukayev Dulat , Lamasheva Zhanar , Ayapbergenova Almira , Z Bimurat .
Published: June 2021

Objective - This article presents a functional diagram for implementing the investment program of the Development Bank of Kazakhstan and builds an outline of the pre-investment evaluation process.

Methodology/Technique - A stepwise algorithm is created to conduct a preliminary appraisal of business proposals, and the criteria for assessing the borrower's condition are identified. Key criteria used in the investment performance analysis are discussed. The article develops a computer simulation approach to analysis and decision-making with respect to investment programs, with consideration of analytically non-formalisable stochastic distributions of parameters and processes. The paper also proposes a new method for optimizing the allocation of funds, given various priorities and risks, taking into account the instability and possible ill-conditioning of the optimization problem.

Findings - The article formalizes the main stages of Development Bank's pre-investment activities in support of the government's innovative industrial development policy in the country's economy

Novelty - Presented models and algorithms of the functional tasks for implementation of investment activities are sufficiently general to be relevant, not only for implementing the government's strategy in this direction, but also for the business interests of any bank or investment entity.

Type of Paper: Review

Keywords: Investment Selection Process; Development Bank of Kazakhstan; Investment Activities; Business Proposals; Optimizing.
Black Gold Has Fallen - No More Gambling on the Prices
Authors: Andrianto Yanuar , Oebit Teuku Fahri Rais
Published: June 2021

Objective - The crude oil, also known as black gold, is an essential commodity for the sustainability of various industries in the world. Oil prices play an important role in world economy because it causes repercussions. For example, world oil prices plummeted at the end of 2013 and its impact created fluctuations in prices which had affected world economy badly. The aim of this research is to locate a good model that can help to predict oil price fluctuations so that industries can avoid potential negative impacts.

Methodology/Technique - Data of world oil prices from 1987 to 2016 were extracted from West Texas Intermediate (WTI) and Brent Oil sources. A comparative analysis using Empirical Decomposition and Autoregressive Integrated Moving Average (ARIMA) was applied toidentify differences and data were then analysed through SPSS 23. For this research, a set of models based on the smallest MAPE (Mean Absolute Percentage Error) was proposed.

Findings - Results indicate that the Empirical Decomposition was a more appropriate method for predicting oil prices due to the non-linearity of oil price data. In addition, the MAPE also produced a lower error rate than the ARIMA.

Novelty - In this research, world oil price volatility fromWest Texas Intermediate (WTI) and Brent Oil Price data were examined to predict oil price movement for future anticipations.

Type of Paper: Empirical

Keywords: Forecasting, Oil Prices, Autoregressive Integrated Moving Average, ARIMA, Empirical Decomposition, West Texas Intermediate, Brent Oil Price.
The Effect of Good Corporate Governance and Premium Growth on the Performance of Insurance Companies
Authors: Markonah Markonah , Sudiro Achmad , Surachman Surachman , Rahayu Mintarti
Published: June 2021

Objective - Insurance companies in Indonesia are considered an important part of society by the Indonesian government. Corporate governance was a major problem during the post-financial crisis period, particularly in emerging markets in Indonesia. Financial Institutions considered the possibility of increasing insurance premiums to cover their operating costs and increase their profits. The purpose of this study is to measure the effect of corporate governance and premium growth on the performance of the insurance sector, to determine the characteristics of good corporate governance.

Methodology/Technique - The samples used in this study include insurance companies listed on the Indonesia Stock Exchange between 2011 and 2015. The data used in the study is derived from the Indonesian Stock Exchange Corner. The method of analysis used is descriptive statistics and linear regression. The research objectives are to analyze the influence of the independent variables on the dependent variable. A purposive sampling method is used to determine the sample size of the study. This method generated a sample of 9 commercial insurance companies.

Findings - The findings show that corporate governance is significantly and positively related to ROA whereas Insurance Premiums are not significantly related to ROA.

Novelty - Study suggests that the insurance companies must aim to improve corporate governance structures by finding solutions to existing problems and improving the management structures of the company, in order to attract future investment which will ultimately lead to an increase in ROA and ROE.

Type of Paper: Empirical

Keywords: Corporate Governance; Insurance Premium; Corporate Performance; Growth.

JEL Classification: G22, L25, M41
The Influence of Financial Distress Using Altman Z-Score, The Beta of Stocks and Inflation To The Stock Return
Authors: Tandiontong Mathius , Sitompul Margaretha
Published: June 2021

Objective - Stock is one securities among other securities, as a high risk instrument. Stock classified as high risk due to reflection in the uncertainty of the rate of return to be received by investors in the future. The purpose of this research is to examine of financial distress as measured by the Altman Z-Score, systematic risk as measured by beta stocks and macroeconomic measured by inflation on stock returns Manufacturing Company listed on the Stock Exchange 2008-2012 period

Methodology/Technique - From 133 companies listed, 75 companies are taken as sample by using purposive sampling technique. Panel data regression analysis shows that the overall effect of variables is equal to 28.7%.

Findings - Partially, the variables that affect the stock returns are financial distress with Altman Z-Score, beta stocks and inflation.

Novelty - Financial distress with the measurement using the Altman Z-Score.

Type of Paper: Empirical

Keywords: Stock return; Financial distress; Altman Z-Score; Systematic risk; Beta stocks and Inflation

JEL Classification: E44, F14, G01.
Non-Financial Performance Measures on Local Culture Basis in Assessing The Health of Microfinance Institutions
Authors: Astawa I Putu , Sudana I Made , Murni NGN Suci
Published: June 2021

Objective - Health assessment on microfinance institutions was conducted through non-financial measurements consisted of assessment on general and risk managements. The assessment was commonly used to assess commercial banks. Microfinance institutions, however, are differed to commercial bank in terms of their closeness to the poor. The paper presented the development and analysis of non-financial performance measures using local culture basis that can be applied to properly assess microfinance institutions. Methodology/Technique - Qualitative study with ethnomethodology approach was applied to see cultural activities undertaken. Managers were considered as key informants. Results of qualitative study were analyzed using Fuzzy-Analytic Hierarchy Process method and Weighted Product Model was applied to weight the criteria and sub-criteria as well as the final assessment. Findings - Results showed that local culture activities that could be used to assess general management in microfinance institutions were providing assistance in establishing places of worship, supporting religious activities, supporting the development of facilities and infrastructures in the villages, relief activities of cultural festival, helping in funeral, wedding favors, educational assistance, medical assistance, forming arts groups, and business group. Novelty - This study suggests that non-financial performance measurements can use local culture and facilitate the management of microfinance institutions to perform performance measurement Type of Paper - Empirical Keywords: Non-Financial; Performance Measures; Local Culture; Microfinance Institutions. JEL Classification: G21, G31.
Antecedent Factors on an Auditors' Attitude Towards Conducting an Intended Qualified Audit
Authors: Hendrian Hendrian , Hadiwidjaja Rini Dwiyani , Suwardi Eko
Published: June 2021

Objective - This study proposes to investigate an auditor's works by usingthe model on the Theory of Reasoned Action (TRA), with the inducement of intervention by a supervisor, that influences an auditor's aattitudes. The study uses the TRA proposed by Fishben and Ajzen (1975) to predict and explain the behaviors of Indonesian auditors. The results reveal those factors influencing an auditor's intention to provide qualified and reliable audit reports.

Methodology/Technique - The study focuses on audit implementation in the public sector, specifically the auditing of financial statements in regional administrations. The study examined a total of 53 governmental auditors from the Audit Board of the Indonesian Republic (BPK-RI). A Structural Equation Model (SEM) was used for the analysis.

Findings - The results of the study show that perceived audit risk, moral norms, and incentives have a positive and statistically significant impact on an auditor's attitude when performing an audit. Meanwhile, intervention by a supervisor has a negative impact, and is not statistically significant towards the auditor's attitude and behavior. This means that the auditor's attitude and behavior implies that there is no intervention from their supervisor when performing an audit. Furthermore, an auditor's attitude influences their intention to perform qualified and credible audits.

Novelty - This study infers that The Indonesian Republic Decree No. 188 of the Year 2014 regarding Personel Performance Benefit in the Audit Boards of Indonesia Republic (BPK-RI) is achieving its intended purpose.

Type of Paper - Empirical

Keywords: Auditor; Attitude; Risk Perception; Audit Reports.

JEL Classification: M40, M42.
The Effects of the Days of the Week on the Indonesian Stock Exchange
Authors: Budiwati, SE,M.Si,Ak,CA Christiyaningsih , Yudana Ryan Noor
Published: June 2021

Objective - The study aims to identify the difference of returns that occur on every trading day, to identify the occurrence of the phenomenon of the Day of the Week Effect; to identify the occurrence of Monday Effect on stock trading in the Indonesian Stock Exchange; and to identify the occurrence of Weekend Effect on the Indonesian Stock Exchange.

Methodology/Technique - This study examines companies listed in the LQ 45 Index between January 2016 and December 2016. The results are tested using a comparative method. The sample used consists of 41 companies. The hypothesis was testing using a one-way ANOVA and independent sample t-test.

Findings - The results show that there is a difference of stock return occuring on every trading, day indicating the occurrence of the day of the week effect phenomenon. Further, there was no Monday Effect phenomenon observed during the study period and there was no Weekend Effect Phenomenon observed during the study period.

Novelty - Based on the results, it can be concluded that the phenomenon of the Day of the Week Effect occurred between January 2016 and December 2016, while the phenomenon of Monday Effect and Weekend Effect did not occur during the study period.

Type of Paper - Empirical

Keywords: Stock Return; The Day of The Week Effect; Monday Effect; Weekend Effect; LQ-45 Index.

JEL Classification: G10, G12.
Earnings Management, Corporate Governance and Tax Avoidance: The Case in Indonesia
Authors: Kurniasih Lulus , Sulardi Sulardi , Suranta Sri
Published: June 2021

Objective - This study aims to determine the effect of earning management and corporate governance mechanisms on corporate tax avoidance.

Methodology/Technique - Corporate governance mechanisms use institutional ownership, the size of the board of commissioners, the percentage of independent commissioners, auditing committees, and audit quality as proxies. Meanwhile, earnings management uses the modified Jones model. The sample of this study include non-financial companies that are listed on the Indonesian Stock Exchange (IDX) between 2014 and 2016.

Findings - Corporate tax avoidance can be detected by using the effective tax rate (ETR), which is the ratio of income to tax expenses. This sample was chosen using a purposive sampling method, resulting in 871 firms. The results suggest that earnings management has a significant impact on ETR.

Novelty - This study identifies that only independent commissioners and audit quality have a significant influence on ETR.

Type of Paper - Empirical

Keywords: Tax Avoidance; Earnings Management; Corporate Governance; Effective Tax Rate; Audit Quality.

JEL Classification: G3, G39, G39.
The Determinants of Service Quality and Its Impact on Customer Satisfaction (A Survey of Islamic Banks Customers in Indonesia)
Authors: Wahyuni Salamah , Santoso Arif Lukman , Suparno Yacob
Published: June 2021

Objective - This study examines the factors affecting the quality of Islamic banking services in Indonesia, and its impact on customer satisfaction.

Methodology/Technique - Questionnaires were distributed to 300 people, with 286 respondents having completed and returned the questionnaires. A descriptive analysis was conducted to ascertain the elements of Islamic banking services. Further, multiple regression analysis was used to analyze the influence of the quality of Islamic banking services on customer satisfaction. The results show that all elements of banking services are not in accordance with the expectations of the respondents as customers, particularly with respect to Automatic Teller Machine ('ATM') services.

Findings - The results show that, with respect to all elements examined, the value of expectations was higher than the service received by customers. In addition, not all of the study hypotheses were accepted. The expectations of banking services were not influenced by Word of Mouth ('WOM'), personal characteristics or experience. Further, the source of information obtained, the age or income of the respondents, and their education and experience, did not have an affect on the expectations of Islamic banking services.

Novelty - A high quality of Islamic banking services significantly affects customer satisfaction. In an effort to improve services in that industry, Islamic banking in Indonesia would benefit from placing more attention on all elements of the services provided to customers, particularly ATM services. Further, based on the findings of this study, the elements of customer service should be addressed regardless of the characteristics of the customers, such as age, income, education or experience.

Type of Paper - Empirical

Keywords: Service Quality; Customer Satisfaction; Islamic Banks; Indonesia.

JEL Classification: G20, G21, G29.
Impact of Good Corporate Governance on Financial Distress in the Consumer Goods Sector Company
Authors: Pramudena Sri Marti
Published: June 2021

Objective - Financial distress is referred to as a condition in which a company's operations result in insufficient funds to meet its obligations (insolvency). The success or failure of a company greatly depends on the corporate governance of the company. This study aims to identify the relationship between the existence of good corporate governance and the probability of financial distress. Methodology/Technique - This study used secondary data obtained from annual reports from 2009 to 2014. The data is gathered from consumer goods manufacturing companies, that are listed on the Indonesian Stock Exchange (BEI). The sample includes 10 companies. The method of analysis used is multiple linear regressions. Findings - The results of the study show that institutional ownership and managerial ownership adversely affect the possibility of financial distress. On the other hand, the proportion of commissioners and the number of board of directors have a positive effect on the probability of financial distress. Novelty - This study found that institutional ownership (IO) has an inverse effect on the financial distress of a company. Type of Paper - Empirical Keywords: Good Corporate Governance; Financial Distress; Corporate Performance. JEL Classification: G30, G34, G39.
Do Web Atmospherics Affect PurchaseIntention? The Role of Color and Product Display
Authors: Putri Kharina Dwinand , Balqiah Tengku Ezni
Published: June 2021

Objective - The growth of online retailers has increased competition in online business. This situation has forced online retailers to design web atmospherics more attractively. This empirical study examines how web atmospherics, namely, web color and product display, will influence visitor responses. Methodology/Technique - The method was experimental design. Using factorial design and ANOVA, this paper investigates whether cool colors (versus warm) and models (versus without a model) generate more positive emotional arousal, attitude, and purchase intention. Four artificial websites, based on a combination of web color and product display (with versus without model), were developed; 120 participants evaluated each website between subjects. Findings – The result show that a cool color, with a model on the product display, can stimulate emotions and more positive attitude toward a website than any other combination. Furthermore, it will encourage purchase intention. Novelty - This research combines color and human models to offer apparel products on an artificial website. The combination can be implemented in a real apparel website to optimize an online business. Type of Paper - Empirical Keywords: Website Color; Product Display; Customer Response, ANOVA. JEL Classification: M31, M37.
Students' Knowledge and Attitude on Preventive Behaviour of Zika Disease
Authors: Rahman Mahirah Abdul , Jais Norhani Mohd , Wok Saodah
Published: June 2021

Objective - The purpose of this paper is to identify knowledge and attitude on preventive behaviour of the Zika disease. Using the Social Learning Theory, the present study aims: (1) to evaluate levels of knowledge, attitude and preventive behaviour on Zika disease; (2) to examine the relationship between knowledge and attitude with preventive behaviour; and (3) to determine the best predictor for Zika preventive behaviour.

Methodology/Technique - This study employs the quantitative research design using the survey method. Data are collected using the self-administered questionnaire. A total of 207 students from a public university participated in the study.

Findings – The levels of knowledge, attitude and preventive behaviour are high. There are positive correlations among knowledge, attitude and preventive behaviour. Attitude is the best predictor for preventive behaviour. With knowledge and positive attitude towards the disease, the preventive behaviours are practiced.
Novelty - Very limited studies have been done in Malaysia regarding the Zika disease. This study provides valuable insights of knowledge and attitude that influence prevention behaviour of the disease especially among university students.

Type of Paper - Empirical

Keywords: Malaysia; Mosquito-borne Disease; Social Learning Theory; Students; Zika.

JEL Classification: I12, I21.
The Influence of the Dimensions of Service Quality on Customer Satisfaction at Hotels in Batu City, Indonesia
Authors: Djajanto Ludfi
Published: June 2021

Objective - The number of hotels in both urban or in tourism areas has increased quite rapidly. The success and sustainability of hotel businesses is largely determined by their marketing strategy and the quality of services they provide to their customers. In choosing a hotel, customers consider both the physical appearance of the hotel as well as the quality of service provided. The rapid increase in hotels in Indonesia necessarily increases competition in the hotel industry and the rules surrounding market competition become quite strict. The aim of this research is to determine the influence of the dimensions of service quality (tangibility, reliability, responsiveness, assurance, and empathy) on customer satisfaction and to identify the most dominant dimension in terms of customer satisfaction.

Methodology/Technique - The research studied 110 respondents who have stayed in several hotels located in Batu, Indonesia. The data was collected using purposive sampling techniques using questionnaires. The data analysis technique used in this research was multiple linear regression analysis.

Findings – Based on the results of this research, it is concluded that the dimensions of service quality (tangibility, reliability, responsiveness, assurance, empathy) have a significant influence on customer satisfaction. In addition, the service quality dimension that has the most dominant influence on customer satisfaction is assurance.
Novelty - The research supported by original data and contribute to the literature in the context of Indonesia.

Type of Paper - Empirical

Keywords: Service Quality; Tangibility; Reliability; Responsiveness; Assurance; Empathy; Customer Satisfaction.

JEL Classification: L15, M10, M30.
Analysis of The Effect of Digital Word of Mouth (WOM) Marketing To Customer Purchase Decision
Authors: Bayunitri Bunga Indah , Nuraeni Fitri , Desi Nenden
Published: June 2021

Objective - The study aims to explore the effect of digital Word of Mouth (WOM) marketing on customer purchase decision.

Methodology/Technique - Types of research are a descriptive analysis and causal also measuring a conclusion by using a regression analysis and for hypothesis testing using t-test and F-test.

Findings – The results of this research indicated that digital word of mouth marketing is effective and also has a influenced on customer purchase decision. The results show that digital word of mouth marketing included in the criteria of "Effective", this means that customer respondents had a positive view about digital word of mouth marketing at Dusun Bambu by using these indicators: Talking, Promoting, and Selling.
Novelty - It is suggested that the company can increase the quantity of purchases in one transaction by cooperating with local tour and travel agents in order to raise the number of visitors.

Type of Paper - Empirical

Keywords: Digital Word of Mouth; Dusun Bambu; Marketing; Purchase Decision; Tourism.

JEL Classification: M31, M37.
Examine the Effect of Organizational Justice on Job Satisfaction and Employee Performance
Authors: Nurak Lusia Adinda Dua , Riana I Gede
Published: June 2021

Objective - This study is aimed to analyze the effect of organizational justice on job satisfaction and employee performance.

Methodology/Technique - The respondents are 104 employees who work in the Governor's office in East Nusa Tenggara Province by using the questionnaires. The data are analyzed using Partial Least Square (PLS).

Findings – The results show that organizational justice has significant effect on job satisfaction, but has not significant effect on employee performance. Furthermore, job satisfaction has significant effect on employee performance.
Novelty - The implications of this study emphasize the important role of job satisfaction in improve the employee performance. Therefore, the organization should have an attention on interactional and informational justice to improve the employee performance, so that the employee is satisfied and try to provide an optimal contribution to the organization.

Type of Paper - Empirical

Keywords: Organizational Justice; Job Satisfaction; Employee Performance.

JEL Classification: J24, J28.
Individual Motives or Organisational Support? Exclusive Breastfeeding Behaviour Among Women Workers in Indonesia
Authors: Rachmawati Riani , Cinderakasih Mega Indah
Published: June 2021

Objective - This study aims to measure the knowledge and attitudes towards exclusive breastfeeding among women workers in Indonesia as well as their expectation to the company's supports to enable the practice

Methodology/Technique - This research is cross sectional and was conducted in three manufacturing companies located in West Java, which the percentage of exclusive breastfeeding only reached 35.3% compared to the national percentage which reached 55.7 %. Research was conducted in HF, CI and CMW involving 290 respondents.

Findings – The results showed that respondents do not understand the definition of exclusive breastfeeding. In addition, the main supports expected by women workers to be provided by the company include: longer maternity leave and designated nursery room with sufficient facilities.
Novelty - This research suggests that companies should have a thorough policy and facilities for working mothers to enable them giving exclusive breastfeeding for their babies. As the number of women entering the workforce is steadily increasing, this kind of policy would be a necessary benefit provided by the companies.

Type of Paper - Empirical

Keywords: Exclusive breastfeeding; Women workers; Manufacturing; Theory of Planned Behaviour; Perceived Organizational Support, Indonesia.

JEL Classification: J13, J16, J40.
The Relationships among Perceived Stress, Athletic Burnout and Leisure Participation for the Badminton Player
Authors: Lin Chih-Wei , Wu Ching-Chi , Chen Jen-Wei , Lai Bo-Hao , Lee Su-Shiang , Tan Wei Peng
Published: June 2021

Objective - This study examines the relationship between perceived stress, athletic burnout and leisure amongst badminton players.

Methodology/Technique - The research subjects were all first national ranking tournament badminton players in 2012. The study uses convenience sampling to conduct a questionnaire survey. 350 questionnaires were distrubuted, with 288 valid questionnaires being returned (male 195, female 93). The rate of effectiveness was 82%. All of the data collected was analyzed using descriptive statistic and hierarchical regression analysis.

Findings – The research subjects were all first national ranking tournament badminton players in 2012. The study uses convenience sampling to conduct a questionnaire survey. 350 questionnaires were distrubuted, with 288 valid questionnaires being returned (male 195, female 93). The rate of effectiveness was 82%. All of the data collected was analyzed using descriptive statistic and hierarchical regression analysis.

Novelty – The study highlights that badminton players who participate in leisure-based activities are able to effectively adjust their perception of pressure to a "reduced sense of accomplishment" which has an effect on athletic burnout. Additionally, the study results give rise to variety of proposed solutions or suggestions for dealing with burnout or stress.

Type of Paper - Empirical

Keywords: Hierarchical Regression Analysis; Sources of Stress; Leisure; Badminton Players.

JEL Classification: M10, Z20.
A Comparative Review of Turnover Models and Recent Trends in Turnover Literature
Authors: Samad Abdul , Saufi Roselina Ahmad
Published: June 2021

Objective - Employee retention is a challenging agenda in human resource management. This paper attempts to undertake a comparative analysis of primitive turnover models with more recent trends in turnover literature, and highlight the importance of environmental factors in retaining employees.

Methodology/Technique - Literature of turnover, turnover intention and turnover models were reviewed.

Findings – Traditionally, scholars such as William H. Mobley (1977), Price and Mueller (1981), and Bluedorn (1982) emphasised job satisfaction, organisation commitment, performance, job searching and job opportunities as the main predictors of employee turnover. However, in the 21st century, scholars such as Hassan, Akram, and Naz (2012); Mishra (2013); Chon (2012); Yilmaz and Ovunc (2015); and Sun and Wang, (2016) have begun to extend the retention model by including work life balance, human resource management practices, organizational reputation and prestige. This paper examines the development of retention models in the 1980s and 2000s. The study examines the evolution of retention determinants – beginning from organisational focus to a combination of organisational, non-organisational, economical, and environmental factors. The implication is that there has been a shift in the momentum of turnover predictors from attitudinal and behavioural factors, to a combination of external factors. To improve employee retention, an organisation must consider individual, organisational, and environmental factors and develop a more comprehensive strategy by incorporating every aspect of work and non-work settings.
Novelty - This study undertakes a comparative review of turnover models with recent literature of turnover which has not been done extensively in previous literature.

Type of Paper - Review.

Keywords: Employee Turnover; Organisational Reputation; Organisational Prestige; Work life Balance.

JEL Classification: J63, J64.
The Influence of Brand Extension Smartphone Samsung Galaxy Variable towards Brand Equity of Mother Brand of Samsung
Authors: Sudaryanto Sudaryanto , Courvisanos Jery , Rahayu Alif Puji
Published: June 2021

Objective - The purpose of this study is to identify the influence of similarity, reputation, perceived risk, and innovation as brand extensions of smartphones developed by Samsung, toward brand equity.

Methodology/Technique - This study uses explanatory research. The population in this study consists of consumers of Samsung Galaxy mobiles for at least one month. Questionnaires were delivered to the respondents, after it had passed the validity and reliability tests. Following on from the the statistical testing, the data was analysed using a multiple linear regression. Then, the classical assumption test was conducted to determine the goodness of fit of the model. The data was collected using a questionnaire consisting of a closed statement, measured by a Likert Scale

Findings - The results of this study show that similarity, reputation, perceived risk, and innovation as the variable dimensions have a significant effect on Brand Equity of Samsung Galaxy mobiles.

Type of Paper: Empirical

Keywords: Brand Extension; Brand Equity; Similarity; Reputation; Perceived Risk; Innovation; Explanatory Research.

JEL Classification: M3, M30, M39.
Work Load Analysis on State-Owned Companies in The Health Sector in Bandung-Indonesia
Authors: Gunawan Gianti , Nugraha Yus , Sulastiana Marina , Harding Diana
Published: June 2021

Objective - This study conducts a workload analysis on state-owned companies in the health sector in Bandung-Indonesia. The study focuses on a company established on 6 August 1890, which is a manufacturer of vaccines and antisera, and is now developing into a life science company. The objective of Polio eradication by 2020 demands competitiveness and a change in organizational culture in order to increase organizational profits. There are two possible solutions to this phenomenon. From a technical perspective, the company has decided to undertake market expansion. From a psychological perspective, the company needs to change the attitude of its employees to effectively meet the competition. This situation raises problems for the human resources division of the company. First, it increases employee health problems such as high cholesterol, high blood pressure and lower back pain, which increases health costs.

Methodology/Technique - Based on the phenomena of excessive workload and the problems posed, this study aims to examine empirical data regarding the workload of the company. The workload analysis in this study is conducted in October 2016 using several methods such as discussions, interviews, questionnaires, and observation. The validation of the data is achieved using a triangulation methodology.

Findings – The result show that, when comparing the fair amount workload index with the total number of employees in the company, there is a difference of 11.61%. The six directorates have 75-85% for effectiveness and 79-87% for efficiency. This shows that work load is not a contributing factor to the phenomena's described above in this company.
Novelty - The research sheds light on the increasing need for counselling in companies. One of the leading reasons for this is employee work loads and the increase in some employees working overtime. These factors may lead to other problems such as family issues, low job satisfaction, discipline, and absenteeism.

Type of Paper - Empirical.

Keywords: Bandung; Health Sector; Indonesia; State-Owned Company; Workload Analysis.

JEL Classification: J80, J81, J89.
New Productivity Concept Based on Local Wisdom: Lessons from Indonesia
Authors: Hanif Hanif , Rakhman Abdulah , Nurkholis Muhammad
Published: June 2021

Objective - This research aims to reveal the productivity culture existing in Rumah Makan Padang (RMP), located in Jakarta, with a view to generating a concept of productivity that is in line with RMP-based local wisdom. Methodology/Technique - An ethnographic method was employed to investigate the local perspective in the attempt to develop a new concept of productivity. Findings - The findings show that the concept of productivity existing in RMP differs from the contemporary concept of today's culture. Novelty - Whilst the conventional concept of productivity stresses on the material aspects which can be physically and financially measured with a productivity ratio of output toward input, the concept existing in RMP stresses not only on material aspects, but also spiritual aspects, to have lived in and been reflected from its uniqueness of work measurement, that is income per mato (IpM). The spiritual aspect in RMP includes a mutual belonging of the value of IDR 1, risk taking and profit sharing, proportional togetherness, spiritual leadership, hard work, bravery and willingness to sacrifice. Type of Paper: Empirical Keywords: New Product development, Management, local wisdom, Indonesia. JEL Classification: M11. M19.
Store Brand Familiarity as a Moderating Variable on the Effect of Personal Involvement on Store Brand Buying Intention
Authors: Salim Muhartini , Praningrum Praningrum
Published: June 2021

Objective - This study aims to examine the influence of personal involvement and store brand familiarity on store brand buying intentions at a store named Indomaret in Bengkulu City. This study also examines how store brand familiarity, as a moderating variable, influences personal involvement of store brand purchases.

Methodology/Technique - The data in this study is obtained from a questionnaire distributed to 200 respondents who shop for store brand products at Indomaret in Bengkulu City. The method of analysis used is the SmartPLS 2.0 as a statistical technique was used to identify the variables studied.

Findings - The results clearly show that personal involvement and store brand familiarity both have a partial effect on store brand buying intention. Further, store brand familiarity does not have a moderating effect on personal involvement in store brand buying intention.

Novelty - The findings of this study are the first to identify store brand familiarity as moderating variable in the study of the influence of personal involvement on store brand buying intention.

Type of Paper: Empirical.

Keywords: Personal Involvement; Store Brand Familiarity; Store Brand Buying Intention.

JEL Classification: M30. M31. M39.
Trust in Leadership and Affective Commitment as a Mediator between Servant Leadership Behavior and Extra-Role Behavior of Teachers
Authors: Rosnani Titik
Published: June 2021

Objective - The purpose of this study is to investigate the relationship between trust in the leader and affective commitment as a mediator between servant leadership behavior and extra-role behavior. In addition, the study examines, whether person-organization fit has a moderating effect.

Methodology/Technique - In total, 250 teachers of the border area responded to the research questionnaires, which were then analyzed using structural equation modeling with a partial least squares approach.

Findings - The outputs of this study indicate an indirect influence between the principal servant leadership behaviors and extra-role behaviors among teachers, which was mediated by trust in the principal and the teacher's affective commitment to the principal. Furthermore, the results show a significant and direct relationship between servant leadership behaviors towards trust in the principal, affective commitment, and extra-role behaviors. Trust in the principal and teacher's affective commitment also had a significant and direct effect on extra-role behavior. However, the person-organization fit which moderates the effect of servant leadership behaviors on extra-role behaviors did not have a significant or direct effect on extra-role behaviors, in fact, it actually weakened the influence of servant leadership behaviors on extra-role behaviors.

Novelty - The findings of this study suggest that trust in the principal and teacher's affective commitment has an important moderating effect which must be managed to strengthen the relationship between servant leadership behaviors and extra-role behaviors.

Type of Paper: Empirical Paper.

Keywords: Affective Commitment; Extra-role Behavior; Person-organization Fit; Servant Leadership Behavior; Trust in Leader.

JEL Classification: M10. M11. M19.
The Mediating Role of Actual Self-Congruity on the Relationship between Religion and Store Loyalty: A Case of Mauritius
Authors: Carrim Jackaria Nazneen
Published: June 2021

Objective - This study develops a mediation model to test the link between religious affiliation, religiosity and store loyalty through the inclusion of Actual Self-Congruity (ASC) as a mediating variable. The theoretical frameworks underpinning this study are drawn from literature related to religion, self-congruity theory, and more specifically Sheth's (1983) Shopping Preference Theory.

Methodology/Technique - The data was collected through telephone interviews among a random sample of 409 Mauritian grocery shoppers. The sample was divided as follows: Hindus (n= 202), Muslims (n=71) and Catholics (n= 136), in line with the religious proportion of the population.

Findings - The mediation model was tested using regression analysis. The findings indicate that religiosity is positively related to store loyalty. Moreover, ASC fully mediates the link between religiosity and customers' store loyalty.

Research Limitations/Implications – This research is confined to Mauritian grocery shoppers. The generalisation of the results could be extended to include high and low involvement products. Future research may also consider dual congruity approaches (functional and self –congruity) so as to reflect a more balanced view of congruity in explaining store loyalty. A larger number of religious groups could also be considered.

Novelty - The inclusion of consumer religiosity and ASC as antecedents of store loyalty as proposed in the mediation model is one of the distinctive features of this research. To date, this area is under-researched. The results provide new and valuable insights into how ASC is instrumental in developing store loyalty in the grocery sector in a devoutly religious population.
Type of Paper: Empirical

Keywords: Actual Self-Congruity; Religion; Religiosity; Customer Loyalty.

JEL Classification: M14, M31, M39
Educational Portals and Employee Performance in the Sultanate of Oman
Authors: Mahdi Abaker Mohamed Osman Shereif , Al-Shehhi Hanan Ali
Published: June 2021

Objective - This study investigates the impact of the educational portal on employee performance in the Ministry of Education (MOE) in the Sultanate of Oman. It examines employee perceptions of the benefits of the educational portal used by the MOE. The educational portal provided by the MOE is the main gateway for various types of educational related online services to users. This research focuses on the factors of educational portal services, which facilitates work, and improve employee performance.

Methodology/Technique - The research adopts a quantitative methodology and collects data by means of questionnaires.

Findings - The findings suggest that the educational portal technology has a positive impact on employee performance. The results also reveal that the employee performance has increased since the introduction of educational portal services compared with employee performance based on the previous manual system.

Novelty - This calls for a systematic and periodic review of the educational portal services, to update the technology and accommodate for new requirements.
Type of Paper: Empirical

Keywords: Educational Portal; Online Services; Portal Technology; Information Technology; Employee Performance; Sultanate of Oman.

JEL Classification: M10, M12, M19.
Control Systems and Strategy: A Literature Review
Authors: Roque Ana Filipa , Alves Maria do Céu , Raposo Mário
Published: June 2021

Objective - Organisational change necessarily requires an adaptation of a company's information structure, particularly its Management Accounting and Control Systems (MACSs). These systems should be designed according to the defined strategies to assist managers in the decision-making process. This paper reviews research that analyzes the MACSs concept and the elements that characterise it, so that it may be used to identify and characterise the existing systems in any company.

Methodology/Technique - Based on a contingency approach to management, the authors perform a broad literature review. Among other aspects, MACS information outputs will be analyzed in terms of the style of use, its nature and the type of decisions supported. In an attempt to broaden the scope of MACS functions, this paper reviews the present literature and provides a theoretical framework for studying the operationalization of MACS.

Findings - The results obtained indicate that the operationalization of the MACS concept can be achieved through the way information is managed and characterised, establishing three categories and six different dimensions.

Novelty - Theoretically, this framework characterises the existing MACS concept to analyse its impact on company strategy. The authors conclude that knowledge on the relationship between MCAS and strategy is limited, providing considerable scope for further research. In the future, the authors intend to develop a case study to analyse the impact of this framework on companies' internationalisation strategy.
Type of Paper: Review.

Keywords: Management Accounting and Control Systems; Accounting Information System; Organizational Change; Strategy; Operationalization of Concepts.

JEL Classification: M16; M40; F23.
Entrepreneurial Quality of Tionghoa Ethnicity and Malay Ethnicity: Are There Any Differences?
Authors: Sulistiowati Sulistiowati , Komari Nurul
Published: June 2021

Objective - This study aims to analyse the differences of entrepreneurial quality between Tionghoa entrepreneurs and Malay entrepreneurs. In this study, quality was measured by the need for achievement, locus of control, risk-taking behaviour, perseverance, independence, creativity, and knowledge.

Methodology/Technique - The data in this research was collect using self-report questionnaires which were distributed to 60 Tionghoa respondents and 60 Malay respondents. The data then was then tested using a T-test.

Findings - The T-test analysis shows that there are significant differences between Tionghoa entrepreneurs and Malay entrepreneurs.

Novelty - This study investigates the differences in entrepreneurial quality between Malay and Tionghoa entrepreneurs in the province of West Kalimantan, Indonesia, whereas previous studies have focused on other countries.
Type of Paper: Empirical

Keywords: Entrepreneurial Quality; Malay Ethnicity; Thionghoa Ethnicity; Need for Achievement; Locus of Control; Risk-taking; Perseverance; Independence; Creativity; Knowledge.

JEL Classification: M10, M19.
Relationship Management of Cafe Customers around Universitas Sebelas Maret Surakarta - Indonesia
Authors: Wibowo Edi , Rahadhini Marjam Desma , Julina Julina
Published: June 2021

Objective - This aim of this research is to analyze the influence of Customer Relationship Management (CRM) dimensions on customer satisfaction and loyalty for cafés around Universitas Sebelas Maret (UNS) Surakarta.

Methodology/Technique - Convenience sampling method was used to collect the primary data. 140 respondents participated in this research and the data is analyzed using Structural Equation Modelling with AMOS software. Validity testing is conducted using CFA with a factor loading of > 0.05, whilst the reliability testing is conducted using a Cronbach alpha of > 0.07.

Findings - The results of the hypothesis testing show that the influence of CRM on customer satisfaction is positive and significant with a CR value of 2.133 and a p-value of 0.033. In addition, CRM is also found to have an effect on customer loyalty with a CR value of 2.160 and a p-value of 0.031. The findings also demonstrate that the effect of customer satisfaction on loyalty is positive and significant with a CR value of 2.248 and a p-value of 0.025. The final conclusion in this study shows that CRM affects customer loyalty through customer satisfaction, with a value of 0.295.

Novelty - this research departs from previous research and in its application to the restaurant industry, which has not been done before.
Type of Paper: Empirical.

Keywords: Customer Relationship Management; Customer Satisfaction; Customer Loyalty.

JEL Classification: M30, M39.