bluuebunny/crossref_metadata_2025 huggingface dataset:
The Workforce – Research and Reality
Authors: Vogel Sandra
Published: September 2004

Details a Library Association one‐day workshop aimed to raise among
librarians and to encourage senior managers of and information services
to devise appropriate strategies coping with the process of demographic
change on the Library Service (LIS) workforce. Covers issues for the LIS
including gender, graduates and returners to work and on solutions
proposed. Concludes that it will become that library schools reduce
their drop‐out rates after if employers are to fill the posts which
become available.
An Australian Scientist’s View of Libraries
Authors: Williams W D
Published: September 2004

Comments on the selection of books and journals in the collection,
borrowing attitudes and facilities. Notes that a helpful librarian may
spell the difference between project success and failure regardless of
facilities. Concludes that it would be helpful if senior library users
spoke up more vehemently at budget appropriation meetings.
Freelance Editors and Proofreaders
Authors: Rix Anne
Published: September 2004

Describes the work of the Society of Freelance Editors and
Proofreaders founded in 1988 in response to the marked growth of
editorial freelancers. Notes that there are no national statistics on
how many freelance editors are used by publishers but considers that
over half of the detailed editorial work may be done by freelancers.
Concludes that the Society plans to play a positive role by ensuring
that the professionalism of editors and proofreaders is maintained in
the changing face of the publishing industry.
Library and Information Services to the Black Community
Authors: Thompson Verena
Published: September 2004

Describes the Asian Librarians and Arts Officers Group (ALAG) aims
as to improve library and arts services to the Asian communities present
in Britain including the varied needs of people from the Indian
sub‐continent. Notes that information on the diversity between
countries, cultures and communities is disseminated through leaflets,
stock provision and “cultural awareness” training. Covers
ALAG′s views on anti‐racism and their future training courses.
Censorship in the Children’s Library
Authors: Colley Rupert
Published: September 2004

Notes that popular children′s material is being reassessed and
criticised for portraying false images and stereotypes which reaffirm
prejudices and inequality. Discusses compromises to full censorship
including age‐related censorship and reserve stocks. Concludes there
should be access to all types of children′s literature in the library
but in varying degrees of freedom determined not by censorship but by
controlled access.
Impressions of a Library – The Child’s Viewpoint
Authors: Lacey Bryant Sue
Published: September 2004

Questions why no research has been done into libraries and
librarians, either school or public, from the child′s viewpoint. Notes
results of a project where children were asked to draw their impressions
of a library and discusses the results. Concludes by asking what is the
future of the “real books” approach by teachers and
educationalists if libraries are to be perceived as so much “spare
capacity” within the school building.
Are there Crocodiles on the Horizon?
Authors: Irving Ann
Published: September 2004

Suggests that librarians in schools cannot be responsive to
immediate news and events if they develop mainly book collections.
Argues that online services are as important in schools as they are for
“important” adults. Concludes that librarians should show
how relevant their expertise and services are to the current curriculum
in schools.
IFLA in Stockholm
Authors: Johnson Eva
Published: September 2004

Reports on the International Federation of Library Associations
1990 conference. Topics include the new core programme for the
advancement of librarianship in the third World and the participation of
Iranian and South African members. Concludes that the conference has
done IFLA much credit and can only help its growth in influence.
The Environment Council: Past, Present and Future
Authors: Cowell Sarah
Published: September 2004

Notes that the Environment Council is an umbrella body for
environmental organisations in the UK and promotes the work of these
organisations as well as providing a forum for debating environmental
policy and prioritising ways forward. Describes the work of the Council,
its business and environment programme and its information programme.
Concludes that environmental organisations no longer have to convince
others of the problems but instead provide answers to what should be
done and how it should be done.
Library and Information Services to the Black Community
Authors: Thompson Verena
Published: September 2004

Discusses Section 11 of the Local Government Act 1966. Notes that
local authorities appear slow to make use of this subsidy or Ethnic
Minority Grant in librarianship. Considers the 1988 Government review
which recommended a project approach to applications and set out
criteria covering areas of work which would qualify for funding.
Concludes that the way ahead is to absorb all Section 11 posts and fund
them mainstream, thus showing commitment to equality of service
provision and opportunity.
Flexibility: A Threat or a Promise for Women in the Library
Profession
Authors: Stanyon Mary
Published: September 2004

Notes the recent media attention given to the way in which women
are being wooed back to the workforce. Discusses job‐sharing, parity of
pay, child care provision and deregulation of employment laws. Concludes
that “flexibility” is, unfortunately, being offered to women
for economic not altruistic or social reasons.
From France: The Bibliotheque Nationale
Authors: Mouchot Marion
Published: September 2004

Briefly discusses the origins, history and current working of the
The Bibliotheque Nationale in Paris. Notes the computerised
bibliographic database linked to the computerised national network.
Advises that this database, BN OPALE, is to expand very soon as the
progressive retrospective loading of old files is made and French
libraries enter their own collections.
Women‐orientated Tapes – FAB’S New Loan Service
Authors: King Josephine
Published: September 2004

Introduces Feminist Audio Books (FAB) new service to libraries
loaning deposit collections of tapes for the use of blind, partially
sighted and differently‐abled people. Notes that the service is not
exclusive to women and the process of collecting taped materials is
ongoing. Expects that FAB will reach a wider range of people with its
new service.
Classified Men Only?
Authors: Stanyon Mary
Published: September 2004

Suggests the unsuitability of any of the major classification
schemes to adequately cope with the needs of a researcher in the field
of women′s studies. Asks if women could devise a radical new
classification system scheme in which the conceptual base could be
transformed, not merely tacked on to other disciplines or separated
altogether. Concludes that at the extreme the Dewey system could well be
seen to represent the patriarchal order of things that so many women are
fighting to change.
Multi‐racial Provision: An Integral Part of Library and
Information Services
Authors: Thompson Verena
Published: September 2004

Highlights some of the changes to the way local authorities provide
services to racial minorities in libraries. Focuses on staffing and
outreach as methods to increase participation by members of minority
communities. Notes that advice is being given on how to adapt library
services in preparation for European unification but little thought is
being given to provision for the racial minorities within our midst.
The View from Down Under
Authors: Burrows Toby
Published: September 2004

Reports that higher education in Australia is in the middle of
far‐reaching changes resulting from the Federal Government′s White Paper
of 1988 which provided the blueprint for the new “unified national
system”. Comments on how this has affected the provision of
library services and on a particular review of higher education
libraries that reaffirms that each institution is responsible for
deciding the level of funding for its library. Concludes that this
review has aimed to make its recommendations feasible and pragmatic,
especially in terms of sources of funds for identifiable projects.
Environment Column
Authors: Cowell Sarah
Published: September 2004

Focuses on the environmental movement and its approach to provision
of information. Comments on guides to environmental organisations and
the movement generally. Concludes that the environmental movement cannot
be considered in isolation but must be studied alongside the issues and
politics out of which it has arisen.
Environment column
Authors: Cowell Sarah
Published: September 2004

Looks at the environmental movement′s attitude to information
provision in the context of other sources of environmental information.
Reports on new initiatives in the provision of computerised systems for
environmental organisations and on environmental information centres.
Concludes that there is a need for research into who can provide
information and the establishment of a better system for delivery of
information than exists at the present time.
Databases, Donors and Development
Authors: McConnell Paul
Published: September 2004

Discusses how developing countries, representing the poorest 75 per
cent of the world′s population, ensure that they too are able to benefit
from this “Information Age”. Concentrates on a specific
donor organisation, Canada′s International Development Research Centre
(IRDC) dedicated to research designed and managed by the developing
countries themselves in keeping with their own priorities and undertaken
for their own benefit. Concludes that developing‐country information
units must consolidate their operational base by convincing users and
institutional administrators that their services are valuable and worth
maintaining.
Simulating the Reference Interview with Multimedia
Authors: Stubley Peter , Umney Darren
Published: September 2004

Reports on the Multimedia in Libraries Project, begun in October
1990, to investigate the specific opportunities that technology offers
to libraries and information centres. Discusses the four multimedia
modules included in the prototype covering non‐verbal communication,
query negotiation, bibliographic search strategies and feedback of
information to the enquirer. Concludes that evaluators have appreciated
the creative and tongue‐in‐cheek use of multiple media in this important
area.
Use of New Information and Communication Technologies by UK
Pressure Groups and the Developing World
Authors: Jones Andrea
Published: September 2004

Discusses the debate about whether or not the less developed
countries of the world are going to be allowed greater access and
control over their information. Looks at the results of a research
project based on information gathering including appraisal of IT support
services available and presents the main conclusions. Notes that it is
not just the volume of people and groups using the new technologies in
this field but the new ways and new applications to which the technology
is being put that is so interesting.
Fact Finding in Europe
Authors: Webb Georgette
Published: September 2004

Reports on a library study visit to France, Spain and Portugal.
Describes visits to libraries in all three countries to explore
co‐operation in the field of public sector libraries and information
services. Concludes that very senior librarians in Britain may have good
links to colleagues in Europe but at the ground level the contacts are
few yet the profession would benefit from frequent working contact.
The View from Down Under
Authors: Burrows Toby
Published: September 2004

Discusses the user pay approach in Australia with particular
reference to Government publications. Notes that although the Australian
Government Publishing Service (AGPS) has been increasing its prices
gradually it still provides free deposit copies of all its publications
to the State and many university libraries. Concludes that government
policies are being driven by economic crisis and appeals to the
principles of free information and equality of access are perceived by
politicians and administrators as being unrealistic.
Robert Herrick
Authors: Priestman Judith
Published: September 2004

Discusses the life and works of the poet Robert Herrick
(1591‐1674). Notes that by 1625 Herrick was evidently well known enough
to be ranked with the great writers of the age in a contemporary elegy
on the death of James I where he is compared with Jonson and Drayton.
Concludes that Herrick′s best poetry speaks as clearly to modern readers
as it did to his own contemporaries.
Information Problems of the Scientific Community
Authors: Buckle Pauline , Meadows Jack
Published: September 2004

Reports on a preliminary study to look at the changes and trends in
the scientific information system. Discusses use of E‐mail, fax,
electronic journals and newsletters and the comparisons of cost between
the various media. Concludes that the overall result of the survey was
that a clear majority of those interviewed supported the idea of an
in‐depth investigation of the scientific information system in the UK.
The Sherard Collection, University of Oxford
Authors: Mills Roger , Townsend Anne‐Marie
Published: September 2004

Describes the history and current working of one of the
“world′s most interesting collections of botanical books and
manuscripts”. Notes in particular the work of William Sherard, one
of the outstanding botanists of his day, and refers to other important
works in the collection. Comments that the library is Oxford
University′s main collection of books covering botany, agricultural
science and forestry.
The Alan Dean Foster Bibliography
Authors: Power Ty
Published: September 2004

Provides a comprehensive bibliography of Foster′s work. Includes
titles and descriptions of his work and film and TV tie‐ins including
Star Trek. Concludes that as a writer he is best known for straight SF
but has broken into both fantasy and horror.
Sponsorship as a Library Revenue Source
Authors: Johnson Kevin
Published: September 2004

Believes that sponsorship can be a source of income for libraries
and notes that the Office of Arts and Libraries is keen to assess its
potential. Explains that a marketing and PR firm has been recently
commissioned to research sponsorship in libraries. Concludes that while
sponsorship clearly offers the potential of generating additional income
it will never be the sole or even major part of library funding.
CREATING EFFECTIVENESS
Authors: Smith John
Published: September 2004

Presents a philosophical discussion on how effectiveness must start
with contact with the customer and work upwards through the
organization, allowing innovation and improvement at all levels.
Efficiency comes from the top as a managerial process which perceives
and directs. Effectiveness can be best utilized by seeking and promoting
effective people, and by fostering creative abilities. Discusses the
features required by any organization to foster this talent internally
and then to make the organization effective at the customer/organization
interface. Relates all these management concepts to the library forum
and discusses how such an approach would affect library services.
Charging for on‐line services: Current library practices
Authors: Waite Carolyn
Published: September 2004

Examines the contentious area of charging for on‐line services.
Covers both the theoretical aspects and the practical application of the
services through a review of library practice, looking in detail at
three libraries (two academic, one public) operating in Liverpool.
Despite growing financial concerns, on‐line services are necessary.
Competitors in the form of information brokers will corner the market if
libraries do not extend their service by providing an on‐line facility.
A compromise must be reached which benefits the user of the library and
maintains the freedom of access to information.
Collection development through exchanges: The experience of the third world
Authors: Otike Japhet
Published: September 2004

Provides a detailed account of the predicament of exchange
librarians in developing countries. Publishing activity is relatively
underdeveloped forcing the majority of the states to rely on foreign
book imports. While exchanges may prove an excellent option for the
acquisition of overseas materials, it cannot be a substitute for direct
purchase as not all overseas titles can be exchanged for local
materials. Exchanges stand to succeed only if the institutions concerned
either have regular publications of their own that can be used as media
for exchange, or if sufficient funds are made available for the library
to purchase local materials to facilitate such a programme. Highlights
problems inhibiting the growth of exchanges and concludes that
communication can pose a serious threat if not properly contained.
A sense of direction: Librarianship and CPD
Authors: Freeman Mike
Published: September 2004

The arrival of Continuing Professional Development (CPD) in the
public consciousness of librarianship is a relatively new phenomenon,
spurred on by rapid change in the information sector,
“technological push”, obsolescence of initial professional
qualifications and societal changes. Outlines the benefits of CPD and
comments on the Library Association′s new initiative in the CPD arena.
Examines some basic problems in CPD planning and provision, notably the
terminological difficulty embedded in the concept of
“professional” in the label “CPD”. Addresses the
controversial area of mandatory versus compulsory CPD and the benefits
or disadvantages involved, including the important “equal
opportunities” dimension.
The choice of librarianship as a career
Authors: Bello M.A.
Published: September 2004

Explores the factors which motivate graduates in Nigeria to enter
librarianship via the Master of Library Studies qualification.
Questionnaire respondents cited the desire to be professional, to work
with people within a creative environment, and to ensure a stable and
secure future, as key motivators in their decision to enter the
profession. Important external factors included the influence of
friends, practising librarians and the mass media.
The education of librarians and the labour market
Authors: Ole Pors Niels
Published: September 2004

Presents results from investigations into the information labour
market, library school students′ work preferences and orientations. Also
presents the ordinary citizen′s view of librarians and library work.
These investigations show that Danish library school students have
changed their work aspirations and disclose that the chance of job
success is correlated with the chosen specialization at library school.
Managers′ and the public′s perception of librarians shows that there are
still traditional images to overcome. These investigations give a frame
of reference for the discussion of necessary qualifications. The main
problem in a modern library school curriculum is the mix of the
traditional core disciplines with information technology and marketing
subjects. Discusses this in detail, concluding with a list of necessary
competences.
The demography of journals
Authors: Zsindely Sándor , Schubert András
Published: September 2004

Demonstrates analogies between human population and journal
communities; the concepts and methods of demography can be used in the
description of the “sociology” of journals – which
present a complicated, colourful picture. For illustration, samples of
scientific journals published in the last century as well as current
periodicals were selected. Demonstrates that political events influenced
not only the “life” of periodicals dealing with or directly
linked to politics and public affairs but, in certain cases, the
publication of scientific journals, too. Also looks at the impact of the
scientific community on the “demographic events” (splitting,
reunification, etc.) of existing scientific journals.
A scientific solution to librarian burnout
Authors: Shaw Craig S.
Published: September 2004

Concern over stress and burnout in library service has grown, as
librarians have had to deal with increased publishing, decreasing
budgets, and new technologies. Stress is seen to take its toll on the
physiology and behaviour of the individual, resulting in decreased job
performance, and reduced effectiveness of the organization. Over 500
scientific research studies, conducted by 211 universities and other
research institutions in 24 countries, indicate that the detrimental
effects of stress in all areas of life can be significantly reduced
through the regular practice of the transcendental meditation (TM)
programme of Maharishi Mahesh Yogi. Not only are life‐damaging effects
of stress reduced through TM, but there are strong indicators that this
simple mental technique produces a more integrated and self‐actualized
personality. When many individuals in an organization are developing
their full potential, while eliminating stress, the library organization
as a whole should benefit as well.
Essentials for school library development: some worthwhile considerations for an African nation
Authors: Ocholla Dennis N.
Published: September 2004

Addresses the purposes of school libraries by pinpointing their
emotional, mental, and spiritual benefits for young learners. Discusses
their requirements by considering typical organizational deficiencies
and situations in Africa, particularly Kenya. Concludes with a summary
of some of the existing contributions made towards the achievement of
school library development in Africa. Acknowledges that specific steps
exist to develop school libraries in Kenya but that these steps have
lacked direction, co‐ordination, and goals. School libraries can be
developed with limited operational infrastructure, so long as their
establishment and development can be planned and co‐ordinated. So‐called
problems of school library development are embedded in the
underdeveloped attitude to recorded information and libraries in Africa,
which is commonly disguised by “lack of resources”.
A model for evaluating user satisfaction with government libraries in Saudi Arabia
Authors: Abbas Tameem Jamal
Published: September 2004

Provides a model which can be used to measure user satisfaction of
library services and also provides the instrument which could be used to
evaluate any government library in Saudi Arabia in the form of a
questionnaire. The questionnaire covers 14 areas of library activities.
Some recommendations and considerations are suggested towards the
improvement of government library services in Saudi Arabia.
The library in rural Nigeria: Expectations of the twenty‐first century
Authors: Makinta Y. , Dawha E.M.K.
Published: September 2004

Discusses the library as a social institution in a rural Nigerian
setting. Outlines characteristics of the rural environment, based on
personal observation and from the point of view of development
economics. Suggests how library and information services could reach,
and be appreciated by the rural population in Nigeria.
Marketing information in university libraries: A perspective from India
Authors: Srinath Manorama
Published: September 2004

Suggests that the marketing of information can be introduced in
university libraries, and provides an overview of the planning process
necessary to implement the marketing strategy successfully. Considers
that the concept of marketing information can be successfully adopted in
libraries if it is considered as a process of a satisfying the users′
requirements profitably. “Salesmanship” in libraries may
sound alien to library professionals in the situation where there is no
profit to consider and no competitors to beat, yet this unique situation
offers a challenging job situation and a chance to increase the job
satisfaction and raise the profile of library professionals. Suggests
that the present serious situation, with regard to the close of library
schools and declining opportunities, may be considerably improved by
introducing a market orientation in libraries.
Nigerian scientific journals: Present problems and future solutions
Authors: Petunola Abifarin Fasola , Ogunbekun Tayo
Published: September 2004

Nigerian scientific journals are irregular and unreliable.
Identifies lack of patronage, publicity and information about these
journals as contributing factors. A subscription service was packaged
and operated between 1987 and 1990 to investigate the full ramifications
of the problems of Nigerian journals. Discusses experiences while
operating the subscription service and suggests the way forward.
Future rural information services in Nigeria: Further thoughts on the role of libraries and their staff
Authors: Dawha E.M.K. , Makinta Yusuf
Published: September 2004

Studies the libraries in the Nigerian rural set‐up. Personal
observations and surveys as well as documentary literature were used in
the study to acquire state‐of‐the‐art information. The peculiar nature
of library branches in the different states of Nigeria made the study
cover the country as a case study. The rural libraries′ efforts in their
various roles have been discovered to have complementary efforts from
such organizations as: MAMSER and DFRRI. Better co‐ordination of rural
service by any organization can best be done through RDUIs. Gives
various recommendations on how better library and information service
could be given to the ruralites.
Introducing multimedia technology: Setting up a new course for librarians
Authors: Lund Haakon
Published: September 2004

Outlines the establishment of a course in multimedia technology,
which forms part of the curriculum for librarians at the Royal School of
Librarianship in Copenhagen, Denmark. The course is organized by the
cataloguing and classification department and is presented to final‐year
students; it is based on the use of already known theories in
classification and cataloguing for structuring multimedia applications.
An important part of the course is the creation of a multimedia
workstation allowing students to work with the hardware and software
required.
Factors affecting qualified communication through intelligent interfaces
Authors: Hyldegaard Jette
Published: September 2004

A theoretical approach, describing the factors which may affect the
service quality related to communication through intelligent interfaces.
Considers service quality in general and points out quality factors and
requirements in relation to the information search process with respect
to the formulation of information need. Quality is judged by the user
according to the agreement between his or her expectations and
experience in the actual search situation, but influenced by:
interactive service quality, physical quality, institutional quality and
factors related to cognitive authority and technical user‐friendliness.
Indexing African newspapers and magazines
Authors: Afolabi Michael
Published: September 2004

Identifies and describes the essential factors to be considered when embarking on a manual newspaper or magazine indexing project in Africa. Broadly groups factors as being technical and non‐technical. Technical factors include subject coverage, geographical coverage, number of newspapers and magazines to be indexed, completeness or selectivity of indexing, index language, indexing method, resources, physical format and the human element. Non‐technical factors are managerial/administrative support and publicity. Describes the procedure for newspaper and magazine indexing in Africa. Urges librarians and the print media to embark on newspaper and magazine indexing to ensure accessibility of their contents.
The virtual catalogue: Bibliographic access for the virtual library
Authors: Burrows Toby
Published: September 2004

Proposes a new model of bibliographic access, the virtual
catalogue, to serve the virtual library. Suggests the use of current
software and networks to build links between distributed bibliographic
databases of all kinds, including full text, to enable the user to
search a specified subset of them. Suggests that local data be limited
to holdings information linked to, but separate from, bibliographic
databases both local and remote.
Book donations and their relevance to the third world
Authors: Otike Japhet N.
Published: September 2004

Attempts to examine in detail the subject of book aid and its role
in overcoming the problems associated with scarcity of information
materials in developing countries. Highlights the pros and cons of book
donation. Concludes that book donation can be beneficial in this part of
the world only if national clearing houses are set up to co‐ordinate the
in‐and‐out flow of these information materials.
Books and educational resources in nigeria: Availability, pricing factors and users
Authors: Dawha Emmanuel M.K.
Published: September 2004

Appraises the status of availability of educational resources such
as books and related resources. Personal involvemental, observational
study of the situation with a documentary literature, corroboration were
the method used in carrying out this work. Nigeria as a whole is the
field of study. Results show that various factors, on the demand side
and on the supply side greatly determine the availability and pricing of
the educational resources. Finally, recommends six inter‐related
remedial solutions as a basis for which the educational resources can be
available to the users.
The effect of economic recession on university libraries in Nigeria: The case of the Kenneth Dike library
Authors: Dien Ekpenyong Georgina
Published: September 2004

The economic recession in university libraries in Nigeria has
resulted in acute frustration for research students and academia. In the
Kenneth Dike Library, University of Ibadan, it has resulted in the
decline of book acquisition from 17,000 volumes in the 1976/77 session
to 1,770 volumes in the 1989/90 session. The acquisition of journals
(which are the primary research materials) have not been spared either,
with current journal acquisition having been reduced from 3,626 titles
in the 1982/83 session to 317 titles in the 1988/89 session.
Don′t get anxious, get active! Bromley′s approach to competitive tendering
Authors: Alston Ruth
Published: September 2004

Gives an objective, factual overview of what has to be done to
prepare for competitive tendering in UK libraries, with particular
reference to public libraries. Discusses the national situation, the
purpose of competition, its advantages and success criteria. Considers
the particular experience of the pioneer enabling London Borough of
Bromley. Gives a straightforward description of the steps necessary in
preparing for competition: the service review and articulation of
standards, and the separation of client and contractor functions.
Considers the client role of writing and specification, establishing the
contract strategy, implementing and monitoring the contract, together
with the options for contractor side preparation. Finally, comments on
the potential difficulties of the client‐contractor division.
Education and training for librarianship and information services in the UK: A broad overview of some trends and issues
Authors: Freeman Mike
Published: September 2004

Examines the envisaged expansion of research activity in
librarianship and information services (LIS) in the UK as a result of
the nationalization of the higher education system. Looks at possible
exacerbation of sensitive areas already existing in the relationship
between LIS schools and the profession which they serve. Despite a
professed commitment to Continuing Professional Development (CPD) in
LIS, revolutionary changes will have to be faced and those schools
unwilling to adapt may consequently fall by the wayside.
The school library in Nigeria: The need to develop reading culture
Authors: Makinta Yusuf
Published: September 2004

Examines the philosophy of Nigerian education with particular reference to primary and secondary school levels. Identifies the school library as an instrument for developing reading culture. Also, highlights problems militating against children/youth literature. Proposes a library literacy programme at both primary and secondary school levels.
Quality, competition and contracting out: The Brent approach
Authors: Tyerman Karen
Published: September 2004

Describes the changes which took place in Brent Council between
1991 and 1993, and goes on to detail the impact on Arts and Libraries.
Describes this in terms of the council′s total quality programme and its
aim to become an “enabling” council. Outlines the benefits
and improvements of this approach. Then goes on to detail Brent′s
participation in the pilot projects set up by the Department of National
Heritage to investigate the feasibility of contracting out all or parts
of the library service.
The Electronic Book
Authors: Warburton D
Published: September 2004

Examines the progress being made in the search for electronic books
and the relevant criteria to make the concept work. States that the book
has faults ‐the static nature of the text and the passive nature of the
material – which the electronic book format can overcome, citing
developments in pocket Pcs, CD‐ROM, databases, hypertext, text retrieval
software, and multimedia. Concludes that when the right combination of
technologies is available, a likelihood in the 1990s, the electronic
book will become a reality.
BS5750 Quality Accreditation – What, Why, How?
Authors: Baines A.
Published: September 2004

Discusses the nature and purpose of BS5750 quality accreditation
and registration procedures, including a definition of quality as
“fitness for purpose and safe in use”. Examines the parts of
BS5750 and the contents of the Quality Manual which an organization
needs to be eligible for registration. Surmises that the costs of BS5750
registration are only a small part of the production of a Quality
Manual, and that accreditation is a useful starting point for TQM.
Procedure Audit
Authors: Brown G. , McLoughlin P.
Published: September 2004

Considers how traditional management service skills are now
inadequate in the light of requirements for the management of
ever‐changing needs. Examines Procedure Audit methodology as a
nine‐stage process aimed at establishing a total quality approach,
involving creating commitment, determining objectives, monitoring
performance, comparing performance, and investigating discrepancies.
Concludes that effectiveness is synonymous with accountability, which is
measured by audit and must form part of an organization′s culture.
Productivity 2000: Singapore′s Initiative to Maintain
Competitiveness
Authors: Kiat K J
Published: September 2004

Discusses Singapore′s Productivity Movement which is aimed at
increasing productivity in the increasingly competitive 1990s. Explores
the Movement′s aims in the following areas: work attitude, skills
upgrading, labour‐management relations, progressive management
practices, and effective manpower use. Concludes that increasing
productivity can be likened to running a marathon in that it is a long
haul effort where a constant pace cannot be maintained, but unlike a
marathon, there is no finishing line.
Choosing a Work Measurement System
Authors: Daniels B.
Published: September 2004

Examines the criteria involved in selecting a system for a
particular work measurement programme, including purpose of measurement,
policy decisions, type of work, and desired time scale. Analyses the
initial and ongoing costs involved in using a particular system which
are viewed as an investment in the same category as capital investment.
Concludes that an appropriate measurement technique can only be
identified once the objectives of measurement and available systems are
known.
Mobile Communication – Opportunities in the 90s
Authors: Morgan R.
Published: September 2004

Discusses the various mobile communication systems made available
by modern technology. Examines the nature and potential of various
systems: paging, cellular radio, CT2/Telepoint, and Personal
Communications Networks. Concludes that successful mobile communication
depends on recognition of its importance in business, market awareness,
requirements, compatibility, choosing reputable suppliers, and
monitoring future developments.
New Developments in Enhancing Quality Control in
Organisations
Authors: McCracken M.L. , Kleiner B. H.
Published: September 2004

Examines the development of traditional quality practices in
America since World War 2. Identifies areas of current Acceptable
Quality level practice which require radical change by the
implementation of TQM, citing case studies of four American companies′
quality programmes. Concludes that TQM depends on establishing goals of
perfection, communicating them to the workforce, the use of process
controls, and employing TQM in design, marketing and service areas; and
that TQM is necessary for domestic and international success.
The EC Software Directive
Authors: Martin J.
Published: September 2004

Discusses the draft version of the EC Software Directive in terms
of the US involvement in the directive, the effect on hardware
manufacturers, and the main lobbying groups. Considers the main
provisions of the directive, and the major issues of concern: copyright
of interfaces, maintenance, interoperability, compatible systems,
competition, and open standards.
Productivity paradigms for the 90s
Authors: Wrennall W.
Published: September 2004

Examines the productivity methodologies of established industrial
nations and those of newly industrialized countries, in terms of both
mythologies and paradigms. Argues that traditional productivity
methodologies are caught up in their own mythology, too readily
accepting inherited paradigms. Surmises that freedom from mythology and
old paradigms gives many advantages in productivity, allowing greater
vision with fewer old problems to correct.
Staffing for the Information Workload
Authors: Russell G.
Published: September 2004

Argues that APTdata is the simplest way of measuring the human
workload of information handling. Discusses errors of measuring office
work, models of information handling, APTdata in use, variances from
calculated times, systems analysis, and the features of APTdata in use.
Summarises that APTdata, by relating workload to the amount of
information handled, makes assessment easy, avoiding the need for
operational data gathering.
Technology and Productivity
Authors: Daniels B.
Published: September 2004

Examines the implications of an increasing rate of technological
change for productivity improvement. Considers the adoption of new
technology, the problem of obsolescence, ways of identifying relevant
changes, technological scanning systems, and in‐house technology
development services. Summarizes that technology must be harnessed in a
positive manner through a formalized scanning and development process if
the organization is to recognize the technological changes that can
offer productivity improvement.
Professional Standards in Management Services
Authors: Brobyn A.
Published: September 2004

Discusses the principles of professionalism, standards of practice,
and quality. Considers how these principles can be applied to management
services where the customers are the managers of the organization
requiring measurement data on which to base decisions. Surmises that the
ideal situation is where all parties, including employers and
professional bodies, are committed to and work towards the promotion of
professional standards of practice.
Stress Management
Authors: Foot T.
Published: September 2004

Discusses the nature of stress and methods of stress management.
Considers behaviour and lifestyle as factors in causing stress and
provides a questionnaire to test managerial skill in recognizing stress.
States that stress management is the re‐education of people to use
existing coping strategies rather than a substitute for those
strategies.
Implementation of MTM Systems
Authors: Deeley A.J.
Published: September 2004

Examines the implementation of methods time measurement systems as
a neglected area of discussion. Considers the importance of personnel
involvement, training, communications, the effects on the costing
department and on production control, as well as the application of MTM.
Concludes that successful implementation is about preparation, which if
soundly based should allow the process of implementation to
automatically follow.
Dexterity and Trainability Testing
Authors: Hitchings G.G. , Moore M.
Published: September 2004

Considers the problems faced by personnel departments in their
recruitment strategies for light assembly workers. Reviews the currently
available methods of testing prospective operators for dexterity.
Recommends that selection procedures are chosen after considering
presently available aptitude testing procedures, as well as being aware
of the limitations of the tests and deciding which suits particular
needs the best.
Overhead Productivity: the Organisational Impact of IT
Authors: Develin N.
Published: September 2004

Examines the organizational impact of information technology as a
communication system in a largely vertical management structure.
Considers whether changes add value by reference to the categories of
core, support, and diversionary activity. Summarizes that understanding
the organizational impact of information technology means defining the
business changes required, at the operational level and at the
management level.
Information‐sharing Service Helps Beat Bad Debt Problem
Authors: Smith M.
Published: September 2004

Examines the problem of bad debt and how it was solved by the
mobile communications industry. Discusses the factors responsible for
the high level of bad debt in the industry, such as rapid growth,
payment structure, and a lack of end‐user appreciation of the costs,
which led to the launch of the information sharing system being
launched. Surmises that the system will ultimately benefit the
credit‐worthy customer since he will no longer have to subsidize bad
debts
Secretarial Services Improvement
Authors: Wilde E.
Published: September 2004

Discusses the findings of a project undertaken to propose an
interim scheme to bridge the gap between largely manual secretarial work
and a more technologized approach. Considers work values determined
under MTM 1 for current organization, potential savings, the revised
organization, distribution of duties, and how the production and
administration units should work. Asserts that the introduction of the
interim scheme should be carefully planned, and that it is important to
keep track of technological change in order to prepare for it.
Space: Parkinson’s Law is Alive and Well and Living in a
Warehouse!
Authors: Boardman W.
Published: September 2004

Discusses the principle of Parkinson′s Law – “Stock
expands to fill the storage space available” – as it applies
to space utilization in industrial warehousing. Compares the poor use of
industrial space with the excellent utilization of shop space by
retailers, suggesting the retailer′s need to maximize display is the
reason for this discrepancy. Summarizes that increased capacity is
available without expansion by adopting the principles of the retailer.
Computer‐aided Workplace Design
Authors: Rauof A.
Published: September 2004

Presents the results of some recent studies undertaken to discover
the effect of various factors on basic motions by conducting laboratory
experiments, and the models derived from them. Argues that the PMTS in
use since the 1920s do not take into consideration all the factors that
affect time in basic motions. Argues that simultaneous motions,
simultaneous symmetrical reach, asymmetrical motions, and cranking
motion must all be studied and modelled.
Keeping up with New Technology
Authors: Moch I. , Kleiner B.H.
Published: September 2004

Considers the need for company managers to maintain awareness of
technological innovation in order to remain competitive in international
markets. Examines several areas in which new technology can be critical
to a company′s success, some of the methods managers can use to stay in
touch with technological innovations, and cites some examples of such
methods as employed in successful organizations today. Concludes that
the methods used will depend on the individual nature of the company.
How to Increase Organisational Innovation
Authors: Campbell J. , Kleiner B.H.
Published: September 2004

Discusses the reasons why companies innovate, and the methods
employed to innovate successfully. Considers the factors which
discourage innovation, the right people, rewards, environment, and
organizational structure for innovation as well as the sources of
creative ideas. Concludes that innovation is allowed by attention to the
human needs of the innovator, rather than by force, and attending to
these needs allows companies to enjoy growth and leadership in the
markets they serve.
Productivity: The Mindef Experience
Authors: Man J.
Published: September 2004

Discusses the management philosophy and productivity principles
utilized by Singapore′s ministry of defence in the light of that
country′s limited resources and reliance on people for growth and
development. States the guiding principles of the Mindef Productivity
Movement, how productivity is defined, personnel participation systems,
feedback and evaluation, and Work Improvement Team systems, in addition
to publicity and promotion of the movement.
work Study/O&M in Service Industries
Authors: Salmon T.L.
Published: September 2004

Examines the results of a questionnaire survey undertaken to
investigate the use of work measurement and O&M techniques in banks
and building societies. Discusses the methodology of the survey and the
responses to individual questions of the questionnaire, as well as a
comparison of theoretical and literature review with the empirical
study. Summarizes that work measurement and O&M studies are in
widespread use in UK banks and building societies, and that the
importance of such techniques is shown by the frequency of updating
systems.
Safety and Quality Go Together
Authors: King T.
Published: September 2004

Considers the importance of a commitment to zero accidents in
quality companies, with particular reference to Health and Safety
implementation in Dairy Crest warehouses. Examines the benefits of
safety, proper erection of equipment, supervision and training, secure
stacking, customer safety and safe systems of work. Surmises that while
the Health and Safety Inspectorate will concentrate on more dangerous
industries, the responsibility is on service industries to ensure zero
accidents.
New Developments in Innovation Diffusion
Authors: Davidoff L. , Kleiner B. H.
Published: September 2004

Discusses the meanings of innovation and innovation diffusion, how
innovations are affecting US corporations, and the developments that are
emerging to improve innovation diffusion. Examines the implications of
innovation for corporate culture and developments in innovation
diffusion and organizational structure, such as international and
national alliances. Concludes that managers must be aware of the
importance of innovation diffusion, and successfully create cultures and
alliances which facilitate the adoption of innovation.
Effective Writing: Some Suggestions for Work Study
Practitioners
Authors: Hollman K.B. , Hayes R.D. , Murrey J.H.
Published: September 2004

Examines various methods which can be used to improve the writing
skills of work study practitioners. Considers the need for organization
of ideas, simplicity, clarity, unity, conciseness, cohereness and good
grammar. Concludes that the objective of writing is to make messages
complete and understandable; that affected, showy writing is
inappropriate; and that use of these concepts will result in effective
communications.
Office Work Study
Authors: Daniels B.
Published: September 2004

Examines the application of work study methods to the efficiency of
office workers. Discusses the basic Select, Record, Examine, Develop,
Install, Maintain procedure of method study as well as forms design and
control, office layout and quality control in the office. Concludes that
recent initiatives such as TQM have highlighted the importance of every
station of a procedure in determining product quality.