bluuebunny/crossref_metadata_2025 huggingface dataset:
An extended finite element model for CO2 sequestration
Authors: Talebian Mojtaba , Al-Khoury Rafid , J. Sluys Lambertus
Published: November 2013

Purpose

– This paper aims to present a computationally efficient finite element model for the simulation of isothermal immiscible two-phase flow in a rigid porous media with a particular application to CO2 sequestration in underground formations. Focus is placed on developing a numerical procedure, which is effectively mesh-independent and suitable to problems at regional scales.

Design/methodology/approach

– The averaging theory is utilized to describe the governing equations of the involved unsaturated multiphase flow. The level-set (LS) method and the extended finite element method (XFEM) are utilized to simulate flow of the CO2 plume. The LS is employed to trace the plume front. A streamline upwind Petrov-Galerkin method is adopted to stabilize possible occurrence of spurious oscillations due to advection. The XFEM is utilized to model the high gradient in the saturation field front, where the LS function is used for enhancing the weighting and the shape functions.

Findings

– The capability of the proposed model and its features are evaluated by numerical examples, demonstrating its accuracy, stability and convergence, as well as its advantages over standard and upwind techniques. The study showed that a good combination between a mathematical model and a numerical model enables the simulation of complicated processes occurring in complicated and large geometry using minimal computational efforts.

Originality/value

– A new computational model for two-phase flow in porous media is introduced with basic requirements for accuracy, stability, and convergence, which are met using relatively coarse meshes.
It's time to rise to the challenge of an aging workforce
Authors: Young Kevin
Published: November 2013

Purpose

– Observes that companies must adjust to meet the needs of an aging workforce.

Design/methodology/approach

– Explains why the workforce is getting older, and considers the challenges and benefits that this can bring.

Findings

– Emphasizes the need for training for older workers to keep them up-to-date with changes in the workplace.

Practical implications

– Reports that, treated properly, older workers can be valuable, experienced and loyal members of the workforce.

Originality/value

– Explores how companies can make the most of older workers, who are bound to make up a greater proportion of the workforce in the future.
An exploratory study on the mental health of immigrants, refugees and non-status people living with HIV in Toronto
Authors: Pui-Hing Wong Josephine , Tai-Wai Li Alan , Kwong-Lai Poon Maurice , Po-Lun Fung Kenneth
Published: November 2013

Purpose

– Canadian HIV/AIDS researchers, service providers and policy-makers are faced with new challenges of providing effective and inclusive care that meets the needs of the changing populations infected with and affected by HIV. Since 2005 immigrants and refugees from ethno-racial minority communities have comprised close to 20 percent of all new HIV infections in Canada. Anecdotes shared by PLWHAs and service providers indicated that mental health challenges faced by newcomer PLWHAs was a priority concern for HIV prevention, treatment and care. This paper reports on the results of an exploratory study, which examined the complex factors that influence the mental health of immigrants and refugees living with HIV/AIDS (IR-PLWHAs).

Design/methodology/approach

– This exploratory study is informed by a critical social science paradigm, which acknowledges that the everyday reality is shaped by interlocking systems of social processes and unequal power relations. The paper used a qualitative interpretative design and focus groups to explore the intersecting effects of living with HIV/AIDS, migration and settlement, and HIV stigma and discrimination on the mental health of IR-PLWHAs.

Findings

– The paper found that in addition to social and economic marginalization, IR-PLWHAs experienced multiple stressors associated with their HIV status: neurocognitive and physical impairments, HIV stigma and discrimination, and fear of deportation. The paper also found that the experiences of stigma and discrimination among IR-PLWHAs were complex and contextual, closely linked to their social positions defined by the intersecting dimensions of race, class, gender, citizenship, sexualities, body norms, and HIV status. The paper concludes that effective HIV prevention, treatment and care, and mental health promotion in newcomer and ethno-racial minority communities must consider the bio-psycho-social connections of different stressors and the interlocking systems of oppression faced by IR-PLWHAs.

Research limitations/implications

– This study was exploratory in nature with a small number of participants who were recruited through AIDS organizations in Toronto. Consequently, the recruitment strategy may reach only those who were connected to the AIDS organizations. The paper believes that IR-PLWHAs who were not connected to the AIDS organizations might experience even more social exclusion and marginalization. These factors may limit the transferability of this study.

Originality/value

– This is the first study that explores the bio-psycho-social connections and intersecting determinants of mental health among immigrants and refugees living with HIV and AIDS in Canada. The results of this study contribute to cross-sector dialogue among practitioners and researchers in the HIV/AIDS, mental health, and immigration and settlement services sectors.
The effects of DTCA on patient compliance
Authors: N. Bergner Kai , Falk Tomas , Heinrich Daniel , A. Hölzing Jörg
Published: November 2013

Purpose

– This paper aims to examine how direct-to-consumer advertising (DTCA) in terms of endorser selection and message tonality affect patients' self-efficacy, response efficacy, and compliance.

Design/methodology/approach

– This study employed a 3 (Endorser: physician, patient, or celebrity)×2 (Tonality: supportive vs threatening) experimental design. Subjects were 1,211 people with diabetes from Germany.

Findings

– First, the study shows that the interaction between message sender and tonality significantly affects all dependent variables such as self-efficacy, response efficacy, and patient compliance. Second, physicians as endorsers work best when they use unfavorable, threatening arguments. The results are significant for all dependent variables such as self-efficacy, response efficacy, and patient compliance. Most surprisingly, patients judge attitude significantly higher if physicians use threatening instead of supportive argumentation. Third, tonality does not play a dominant role for patients as person-based testimonials. Fourth, a celebrity performs best by using a supportive message. With regard to stimulating health outcome (self-efficacy, response efficacy, and patient compliance) the celebrity has a significant impact in the supportive rather than in the threatening condition.

Originality/value

– This is the first empirical study that examines the effects of DTCA in terms of endorser selection and message tonality on patients' self-efficacy, response efficacy, and compliance.
Prescription drug advertisements and older adults: a case for implicit memory
Authors: Abernathy Ty , Adams-Price Carolyn , Henley Tracy
Published: November 2013

Purpose

– Prescription drug advertisements are commonly seen in magazines and on television. Many drug ads are targeted toward older adults, who tend to use more medications and suffer from more chronic conditions. Nonetheless, the effectiveness of such advertising remains uncertain. The aim of this paper is to compare implicit and explicit memory for drug ads in older and younger adults.

Design/methodology/approach

– Older adults typically perform more poorly than young adults on explicit memory tasks, but not on implicit memory tasks. The current study measured implicit memory with an incidental ratings exercise and an indirect test of preference; explicit memory was also measured with intentional studying and a direct test of recognition. The study was a 2 x 2 mixed experimental design with one between-participants variable and one within-participants variable. The between-participants variable was age group (older vs younger adults) and the within-participants variable was implicit and explicit memory. The memory test measures were the outcome variables of the study.

Findings

– The results showed no age difference for implicit memory for drug ads, but an age difference was found for explicit memory for the ads. The implicit memory manipulation succeeded in demonstrating that drug ads are persuasive, suggesting that a complete assessment of advertising effectiveness should include a test of implicit memory.

Research limitations/implications

– The fact that age differences were not found for implicit memory, but were found for explicit memory, is not surprising.

Practical implications

– The study is of theoretical significance because it contributes to cognitive aging research and examines memory within an everyday context. The study is of practical significance because pharmaceutical companies spend vast amounts of money on prescription drug advertisements that may or may not be effective with older adults. The component of this study that may be most important is that the results expanded everyday memory research to another applied context using an implicit memory measure, and the indirect test of memory demonstrated that the prescription drug advertising was effective.

Originality/value

– Although the findings were consistent with previous research, the study focuses on the real-world context of direct-to-consumer advertising for prescription drugs. Given that older adults have poorer explicit memory than younger adults, but not poorer implicit memory, it is particularly important for advertisers to use implicit memory measures when assessing advertisements aimed at older adult consumers. Marketers of pharmaceutical drug companies must remain aware that the memory abilities of their potential customers are extremely variable, and in some cases, limited.
Grape grower and winery relationships: a segmentation approach
Authors: Somogyi Simon
Published: November 2013

Purpose

– This paper aims to discuss a study that investigated the relationship between grape growers and wineries in Australia. The results of the study led to the formulation of market segments which provided a better understanding of the relationship.

Design/methodology/approach

– Quantitative data were collected through an online survey, distributed to grape growers in all states of Australia. A total of 396 valid responses were obtained.

Findings

– Cluster analysis highlighted three segments based on relational variables such as relationship quality and power and details of the grape growers' business and trading relationships. The paper showed that grape growers attained higher levels of relationship quality and power if they resided in cool climate wine regions, had short-term relationships with wineries and were in relationships with small and medium enterprise (SME) wineries. The paper also highlighted the interaction of relational variables and the price that a grower received for their grapes.

Research limitations/implications

– The research was limited in terms of its geographic context. Future research could involve a wider geographic study based on the constructs used in this research and also focus on the winery perspective of the relationship in order to gain a dyadic perspective.

Practical implications

– The Australian wine industry is experiencing difficult economic conditions. The paper has highlighted relationships that may not be sustainable and certain growers that may require assistance from government and wine industry peak bodies.

Originality/value

– This paper presents a quantitative exposition of Australian grape grower and winery relationships that takes into account relational variables and trading and business details.
Management accounting in the family business: tipping the balance for survival
Authors: R.W. Hiebl Martin
Published: November 2013

Purpose

– This article presents the family business-specific benefits of taking a proactive approach to using management accounting practices and information.

Design/methodology/approach

– The (scarce) literature on management accounting in family businesses is used to discuss the obstacles and benefits of management accounting in family businesses. The benefits are presented using the three-circle model, which displays the family business system consisting of the three subsystems ownership, business and family.

Findings

– For family businesses, the main benefits of (increasingly) using management accounting should lie in codifying tacit knowledge, preparing for family and non-family succession, facilitating more fact-based decision-making and alleviating the production of proper information of non-family investors and creditors.

Practical implications

– Family business owners, as well as non-family managers in family businesses, might find helpful food for thought regarding how to establish or develop further the management accounting system in a family business.

Originality/value

– This article is among the first to discuss the benefits of management accounting for family businesses.
Put it in writing: business strategy in brief
Authors: Martin Dick
Published: November 2013

Purpose

– To remind readers of the importance of communications in the design, approval, and implementation of business strategy.

Design/methodology/approach

– Personal essay.

Findings

– Communications is an essential element of strategy.

Originality/value

– Personal viewpoint.
SME family business innovation: exploring new combinations
Authors: Brines Summer , Shepherd Deborah , Woods Christine
Published: November 2013

Purpose

– Continued research around innovation within small- and medium-sized enterprises (SME) family businesses is needed to better understand the influence of specific resources and capabilities that might promote and/or constrain entrepreneurial activities. The purpose of this paper is to develop an organising framework investigating SME family business innovation drawing on a Schumpeterian understanding of innovation as the introduction of new combinations.

Design/methodology/approach

– Four guiding principles are developed and applied to an illustrative case study of an entrepreneurial family business that highlights the usefulness of complexity thinking for understanding innovation.

Findings

– NZ Sock provides a rich illustrative case study to highlight how principles of complexity thinking along with Schumpeterian notions of innovation can usefully inform the authors’ understanding of entrepreneurial SME family businesses. The proposed guiding principles offered are borne out in application to the illustrative case example.

Research limitations/implications

– The findings suggest that complexity thinking and a Schumpeterian lens can usefully inform and extend the authors’ understanding of innovation within entrepreneurial SME family businesses. Further research would benefit from exploring the guiding principles proposed in other entrepreneurial SME family businesses to further substantiate this field of inquiry.

Practical implications

– Principles of complexity thinking may provide additional understanding and insight for SME family business members needing to innovate and adapt to ever-changing operating environments.

Originality/value

– Innovation is critical to the long-term survival and success of such firms; yet, to date little theoretical contribution and research has been offered in the field of innovation within the context of SME family businesses. Complex adaptive systems provide a lens from which to understand such businesses and that that a complexity framework helpfully allows attention to be given to such phenomena as emergence, adaptability and combinations through which innovation outcomes and processes may be understood. This paper offers four guiding principles that can be further tested and refined.
Life insurance funding of buy-sell arrangements in family businesses
Authors: W. Tauer Loren
Published: November 2013

Purpose

– Buy-sell arrangements for the death of a co-owner may be funded with life insurance. Although many factors may enter the decision of whether to fund the buy-sell with life insurance, the degree of tolerance to risk is a major factor. The purpose of this paper is to estimate the risk aversion necessary to make life insurance funding the preferred option.

Design/methodology/approach

– The decision whether to use life insurance was modeled using the expected utility theorem under state-dependent utility. Aversion to risk was varied to determine at what risk aversion levels insurance was preferred. Analysis was done for difference ages and thus mortality risk and for difference levels of insurance markups.

Findings

– Life insurance funding is preferred at relatively low amounts of risk aversion, especially if the surviving partner becomes more risk averse upon the co-owner's death. A lower percentage of life insurance would be used if insurance premiums are significantly above actuarially fair premiums.

Practical implications

– Given currently available insurance rates, most closely held small businesses probably should fund their buy-sell arrangements activated upon death of a partner with life insurance. However, cash flow constraints may hinder insurance purchase and planning may be myopic in that more imminent strategy issues may be present that a future death.

Originality/value

– Although the use of life insurance to fund buy-sell arrangements is typically suggested for the small closely held business, little economic or financial analysis has been completed to date.
Discovering integrated care in community hospitals
Authors: Tucker Helen
Published: November 2013

Purpose

– The purpose of this paper is to explore the presence and nature of integrated care in community hospitals.

Design/methodology/approach

– Staff reported their views and experiences of integrated care in 48 questionnaires for a Community Hospitals Association programme. An analytical framework was developed based on eight types of integration, and the community hospital services concerned were grouped into nine service categories.

Findings

– Staff reported multiple types of integration, averaging four types (median), with a range of two to eight (of the eight types studied). The types of integration most frequently reported were multidisciplinary care, and community hospital/secondary care and community hospital/primary care. Integration with communities, patients and the third sector featured in many of the services. Integration with social care and local authorities were least frequently reported. Services with the highest number of types of integration (5+) included palliative care, maternity services and health promotion. Staff reported that commitment was a positive factor whilst a lack of staff resources hindered partnership working.

Research limitations/implications

– Staff volunteered to be part of the programme which promoted good practice, and although the findings from the study cannot be generalised, they do contribute knowledge on key partnerships in local hospitals. Further research on the types, levels and outcomes of integrated care in a larger sample of community hospitals would build on this study and enable further exploration of partnership working.

Practical implications

– The analytical framework developed for the study is being applied by staff and community groups as a tool to help assess appropriate partnership working and help identify the scope for further developing integrated care. The evidence of integrated working is available to inform those commissioning and providing community health services.

Originality/value

– This study has shown that integrated working is present in community hospitals. This research provides new knowledge on the types of integrated care present in a range of community hospital services. The study shows a tradition of joint working, the presence of multiple simultaneous types of integration and demonstrated that integrated care can be provided in a range of services to patients of all ages in local communities.
Innovation by entrepreneurs in China: the increasing prominence of women
Authors: Cheraghi Maryam
Published: November 2013

Purpose

– Innovation differs among individuals and societies and changes over time. The question is whether female entrepreneurs in China are becoming more prominent in innovation? Are women entrepreneurs' participation, education, competence, opportunity-motivation and innovativeness increasing in China, perhaps faster than elsewhere around the world? The paper aims to discuss these issues.

Design/methodology/approach

– These questions are addressed by analyzing the data from Global Entrepreneurship Monitor on nascent entrepreneurs in the countries surveyed in at least two years since 2001 with at least five years between first and most recent survey. The sample is 129,465 nascent entrepreneurs in 58 countries, including 4,433 entrepreneurs starting an enterprise in China. These entrepreneurs reported on their innovativeness, comprising newness of technology used in production, absence of competitors producing the same products, and three newness of the product to customers. The data are analyzed by multivariate statistics, especially regressions and hierarchical models.

Findings

– First, among the entrepreneurs starting enterprises in China, the proportion of women has increased dramatically over the years, approaching equality with the men. Second, women entrepreneurs compared to male entrepreneurs in China have increased in education, competences, opportunity motive and innovativeness. The increasing prominence of women in innovation in China is unsurpassed by any other country in the sample and thus seems unique in the world.

Originality/value

– This study is valuable by exploring the changing participation of women in entrepreneurship and especially in the entrepreneurship that is innovative.
Physician-leader on-boarding: the Cleveland Clinic experience
Authors: K. Stoller James , Barker Cheryl , FitzSimons Kathleen
Published: November 2013

Purpose

– Because leadership competencies differ from the clinical and scientific competencies that make physicians successful in their clinical and scientific roles, leadership development programs are now receiving attention.

Design/methodology/approach

– As one component of the leadership development program at the Cleveland Clinic, the Physician-Leader On-Boarding Program offers newly appointed chairs a structured interaction with executive coaches with the goal of increasing self-awareness and, secondarily, developing a personal leadership development plan. New leaders review their inventory of healthcare leadership competencies and receive expert guidance regarding their ratings on a 360o feedback assessment and a self-rated psychometric instrument. The final activity of the two- to three-month program is the new leader's presenting and discussing a personal leadership development plan with the coaches.

Findings

– Between December 2006 and June 2010, 25 new Cleveland Clinic department or institute chairs participated in the program, of whom 22 were invited to participate and 14 responded to a survey regarding their experience of the program. Respondents rated the program highly 4.92 out of maximum 5 on “I would recommend the program to my colleagues,” and also suggested that expectations could be better clarified, that the scope of on-boarding should be broader, and that longitudinal coaching should be offered.

Originality/value

– The results generally support the value of an on-boarding program for new physician-leaders while identifying future opportunities. The aforementioned suggestions regarding broader scope, clear expectations and follow-up are discussed as opportunities to strengthen the on-boarding experience, and to identify areas that may need to be reinforced.
SEC's short selling crackdown highlights role of inspections in enforcement actions and continuing need for compliance vigilance
Authors: Gray Elizabeth , Schloendorn Daniel , Kramer Howard
Published: November 2013

Purpose

– The purpose of this paper is to explain and interpret the Securities and Exchange Commission's (SEC's) recently announced charges against 23 firms for violation of short selling restrictions set out in Rule 105 under Regulation M of the Securities Exchange Act of 1934.

Design/methodology/approach

– The paper explains the requirements of and exceptions to Rule 105; shows how an increasing number of enforcement cases have had their origins in SEC staff inspections; and recommends internal training and policies and procedures to ensure that firms comply with the rule.

Findings

– Rule 105 in general prohibits short selling a security within a specified period of time prior to the purchase of that security in a follow-on or secondary firm commitment offering.

Practical implications

– Vigilance over internal compliance programs is increasingly important to avoid violating applicable legal requirements such as those set out in Rule 105 and, more importantly, a potential enforcement action over witting or unwitting compliance violations.

Originality/value

– The paper provides practical guidance from experienced securities lawyers.
A mixed-method approach to examining brand-consumer interactions driven by social media
Authors: Rohm Andrew , D. Kaltcheva Velitchka , R. Milne George
Published: November 2013

Purpose

– Online social media are dramatically changing the ways in which firms and their consumers interact. The purpose of this paper is to analyze the role of social media platforms such as Facebook and Twitter among younger consumers (“digital natives”) in their interactions with brands. To investigate this, the authors conduct a mixed-method study including latent class analysis (LCA) to examine the role of social media among younger consumers (referred to as “digital natives”) in their interactions with brands.

Design/methodology/approach

– A mixed-method approach including both qualitative analysis and LCA was used to analyze daily interactions between consumers and specific brands across two primary social media platforms (Facebook and Twitter). Data were collected by means of a social media platforms (Facebook and Twitter). Data were collected by means of a social media diary collected over a one-week period.

Findings

– The findings from this study suggest that brand-consumer interactions driven by social media can be characterized by five primary motivations or themes: entertainment, brand engagement (specifically identification with or connection to the brand), timeliness of information and service responses, product information, and incentives and promotions. The authors also identify relationships among these themes related to respondents' age, gender, and social media use.

Research limitations/implications

– Although social media have become a widespread form of communication and interaction between brands and consumers, research regarding the nature of social media-driven brand-consumer interactions is only now developing. Drawing on the perspectives of consumer online engagement and uses and gratifications theory, the results from this study are important to guiding future brand-customer interaction research. These findings help extend previous research by identifying consumer motivations that underlie social media usage in brand engagement.

Practical implications

– These results highlight the role of social media in helping brands to be proactive in their consumer communications and interactions, in areas such as communicating product information, addressing customer service issues, engaging consumers with content relevant to the brand, providing timely information regarding promotions and new product launches, and fostering consumer-generated comments. Managers should also recognize that younger digital natives interact with brands via social media differently (e.g. for pure entertainment) than older individuals.

Originality/value

– This study provides new insights to the nature of brand-consumer interactions, engagement, and outcomes driven by social media.
Network structural analysis of technology: a study from patent perspective
Authors: Xu Shenmeng , Wang Xianwen , Liu Zeyuan , Luan Chunjuan
Published: November 2013

Purpose

– The purpose of this paper is to analyze the network structure of technology in and between different fields, as well as the evolution of their relations.

Design/methodology/approach

– Using the patent data in Derwent Innovation Index (DII) from 1991 to 2010, this paper analyzes the co-classification of Derwent Manual Code (DMC) of patents in all technology fields. Large-scaled co-classification matrices are employed to generate the DMC co-classification networks. In addition, analyses are pursued at different levels of aggregation in four five-year windows: 1991-1995, 1996-2000, 2001-2005 and 2006-2010. Using Girvan-Newman algorithm in the clustering process, the structure transformations over time are detected.

Findings

– The paper identifies the key technological knowledge in certain fields and finds out how different technological fields are connected and integrated. What is more, the dynamic evolution between networks in different time periods reveals the trend of generic technology development in the macroscopic level.

Originality/value

– The paper investigates a large quantity of data – all the patent data in DII from 1991 to 2010 in this paper. The paper applies Girvan-Newman algorithm in the co-classification analysis and uses co-classification networks to reveal technology network structures. Evolution coincident with the realistic technological shifts can be observed.
The power of “a visible hand” to the building of innovation capabilities
Authors: Shen Xiaobai , J. Naughton Barry
Published: November 2013

Purpose

– This paper aims to provide an analytical account of the process by which China has developed its complex and infrastructural information and communication technology (ICT) systems over the last three decades, with the result that today it has become a key player in the global ICT sector. This paper discusses the role of the Chinese government in supporting and coordinating large-scale ICT system deployments and implementation, by-passing dilemmas that have beset more laissez-faire economies.

Design/methodology/approach

– This paper is based on two case studies in China: public digital switching systems in the 1990s and 3G mobile standards recently. The former is a typical complex system and the latter exemplifies infrastructural technology. From the tradition of science and technology studies, it incorporates historical approach into a socio-technical discourse of the process and examines the operational practices of the Chinese government in different stages.

Findings

– The paper demonstrates the pivotal role of government in the case of a latecomer country like China in developing and implementing complex and infrastructural ICT systems. While development of such socio-technical systems has presented challenges in many countries, the findings show the transition of socio-technical context in China has provided the best operational platform for the government to perform its roles.

Originality/value

– Most research into innovation capabilities focuses on technological matters, while this paper also addresses the social context, institutional mechanisms and roles for coordinating different resources and players involved. In this way, it raises questions for conventional thinking in the West that market systems can perform the best in innovation.
Handover optimization in business processes via prediction
Authors: Liu Jian , Liu Peng , Liu Sifeng , Ma Yizhong , Yang Wensheng
Published: November 2013

Purpose

– Process mining provides a new means to improve processes in a variety of application domains. The purpose of this paper is to abstract a process model and then use the discovered models from process mining to make useful optimization via predictions.

Design/methodology/approach

– The paper divides the process model into a combination of “pair-adjacent activities” and “pair-adjacent persons” in the event logs. First, two new handover process models based on adjacency matrix are proposed. Second, by adding the stage, frequency, and time for every activity or person into the matrix, another two new handover prediction process models based on stage adjacency matrix are further proposed. Third, compute the conditional probability from every stage to next stage through the frequency. Finally, use real data to analyze and demonstrate the practicality and effectiveness of the proposed handover optimization process.

Findings

– The process model can be extended with information to predict what will actually happen, how possible to reach the next activity, who will do this activity, and the corresponding probability if there are several people executing the same activity, etc.

Originality/value

– The contribution of this paper is to predict what will actually happen, how possible it is to reach the following activities or persons in the next stage, how soon to reach the following activities or persons by calculating all the possible interval time via different traces, who will do this activity, and the corresponding probability if there are several people executing the same activity, etc.
Social media can help in recovery – but are mental health practitioners up to speed?
Authors: Betton Victoria , Tomlinson Victoria
Published: November 2013

Purpose

– The purpose of this paper is to raise mental health practitioner awareness of the opportunities and risks afforded by social media in day-to-day practice.

Design/methodology/approach

– The paper provides case studies of people experiencing mental health problems who are using social media as part of their recovery, to live well and to challenge stigma.

Findings

– It was found that, whilst there are risks, many people are using social media for peer support, shared learning and to decrease isolation.

Practical implications

– It is argued that mental health practitioners will increasingly need to have an understanding of social media so they can offer support to people they care for in their online as well as offline lives. As the use of social media expands, this will become increasingly important. Social implications – the paper has implications for practice and policy for both mental health.

Originality/value

– For the first time, the paper pulls together lived experience of social media from people with mental health problems and make recommendations for practitioners. The paper will be valuable to people experiencing mental health problems, practitioners, health and social care organisations and policy makers.
Big White Wall: transforming mental health services through digital technologies
Authors: Christie Sylvia
Published: November 2013

Purpose

– The purpose of this paper is to explore and present the innovations and service growth of leading UK digital health service bigwhitewall.com, against a backdrop of increasing consumer demand for digital health services.

Design/methodology/approach

– Big White Wall (BWW) is explored as a service that prioritises safety and clinical governance in an arena where many services are not regulated. Its services and their interactions are also detailed, with focus on how growth is directed by users, as BWW's development from a peer support forum to a 24/7, always-staffed service, is traced from 2007 to 2013. Bigwhitewall.com is used as a case study, and the paper explores how the service is responding to both user demand and the challenges and opportunities of digital healthcare.

Findings

– Through the case study, BWW was shown to be addressing both the needs of its users and the challenges of operating in a digital environment.

Research limitations/implications

– As this report is not concerned with theory, and limits itself to one organisation as a case study, it is unlikely that the research will generate more widely applicable theories relating to digital health services more generally.

Practical implications

– Practical implications for digital health services that can be drawn from this paper include recognising the importance of staffing and regulation/clinical governance when many health apps and digital health services available to the consumer are under or unregulated.

Originality/value

– This paper is useful to anyone interested in the field of digital mental health, as it explores some of the possibilities and challenges of this new field.
Remarkable lives – Jane Aldred in conversation with Jerome Carson
Authors: Aldred Jane , Carson Jerome
Published: November 2013

Purpose

– The purpose of this paper is to provide a profile of Jane Aldred.

Design/methodology/approach

– Jane provides a short biography and is then interviewed by Jerome. Areas covered in the interview include how mental health services can be improved, diversity, recovery academies, the social model, medication and philosophy.

Findings

– Jane has used her own journey of recovery as a basis for developing a course called “Supporting the Recovery Process”. Her work as a Day Service Champion, has given her insight into how services can best promote recovery and the importance of the social model of disability. She is now completing a postgraduate teaching qualification and is involved with a new Recovery Academy.

Originality/value

– Encouraging people to be proactive in their treatment and valuing their accomplishments and strengths are core elements in Jane's approach. People should be treated with kindness and respect with less focus on risk management.
Making a mark on history with the Past in Mind
Authors: Isabel McMillan Jenny
Published: November 2013

Purpose

– The purpose of this paper is to give an account of the Past in Mind project, an innovative project run by Herefordshire Mind and funded by the Heritage Lottery which explored the relationship between the disciplines of archaeology and mental health recovery. It aimed to use that unexpected connection to offer new perspectives on the interpretation of the past, to combat stigma associated with mental illness, and to support participants’ personal journeys to better mental health.

Design/methodology/approach

– The paper is an account of the development and operation of the project given by the project manager, with other contributions from project participants.

Findings

– The account of the project revealed that there was significant synergy between the processes of archaeology and the mental health recovery. The linkage between archaeology and mental health does had genuine value both for novel exploration of the past, and the exploration of personal understanding linked to mental health recovery.

Originality/value

– The paper is the first account of a partnership project between an archaeology service and mental health recovery project. There is evident potential to learn from the Past in Mind project, and to develop other history/archaeology/mental health recovery collaborative projects of this kind.
Library assessment activities
Authors: M. Passonneau Sarah
Published: November 2013

Purpose

– The balanced scorecard is gaining momentum as an assessment framework for academic libraries in North America. The purpose of this paper is to examine locally designed assessments available on Association of Research Libraries (ARL) members’ web sites and maps the data to the standard ISO 11620 – Library Performance Indicators (PIs), which is a version of the balanced scorecard. The questions are: first, does data from ARL member web sites cluster round certain ISO 11620 PIs? Second, what implications does data clustering have on internal planning and cross-institutional collaborations? Third, will future standards such as ISO 16439 complement the framework and methods in ISO 11620?

Design/methodology/approach

– Using the quantitative content inventory and qualitative content audit method, this research analyzes ARL members’ locally designed assessment data. The data grouped within a library category, such as collections, is mapped to PIs found in the ISO 11620.

Findings

– The locally designed assessment data covers a variety of library processes and maps to many ISO 11620 PIs. From this research libraries can develop methods for tying assessment activities into a comprehensive framework like the balanced scorecard. Using ISO 11620 can advance assessment planning. Implementing this standard can lay the foundation for activities that might arise from standards under development such as ISO 16439 – Library Impact Standard.

Originality/value

– This is the first research to gather, exam, and map ARL members’ assessment data to the framework of the ISO 11620 standard.
Reflections by a gerontologist
Authors: Jamieson Anne
Published: November 2013

Purpose

– The purpose of this paper is to offer some insight into how an individual enters a career as a gerontologist.

Design/methodology/approach

– The paper is an invited opinion piece and comment based on the author's experience and career choices. It is a brief autobiographical account focused on occupational opportunities and the influence of family commitments.

Findings

– Career choice can often be a mix of opportunity and chance. Having good colleagues and a supportive research community is the secret to success. Retirement for an active professional brings further opportunities to learn new skills and knowledge.

Originality/value

– Personal insights from professionals at the height of their career can help young researchers understand what it means to take opportunities when they arise.
Measuring the impact of executive development at Standard Chartered Bank
Authors: Shammari Anwar , Cormack Jonathan , (Sandy) Pepper Alexander , King Samantha
Published: November 2013

Purpose

– This exploratory case study evaluates the impact of an executive development program at Standard Chartered Bank, and identifies the contribution of the different program phases to its impact.

Design/methodology/approach

– A holistic evaluation framework was designed, based on a mixed-method research approach. It involves extensive data collection and application of multiple analysis techniques incorporating quantitative, qualitative and blended approaches.

Findings

– The program has a positive impact, with many objectives transforming into outcomes. The core program is the main contributor to outcome delivery. Improvements to the pre and post program phases could increase effectiveness and recommendations have been made to achieve this.

Practical implications

– The findings have direct practical implications for organizations, as they show critical success factors and specific areas for consideration in maximizing leadership program effectiveness.

Originality/value

– The case study uses a holistic evaluation framework to evaluate executive development program impact. This approach enables capturing of the dynamic of transforming objectives into outcomes, and gives a comprehensive view of which areas to enhance.
Aon Hewitt's 2013 trends in global engagement: where do organizations need to focus attention?
Authors: Merry Jenny
Published: November 2013

Purpose

– The purpose of this paper is to highlight the key trends in the levels and drivers of employee engagement over the past 12 months. It proposes some key steps for HR professionals to take in helping leaders to keep focused on those issues that will make the biggest difference to employee motivation.

Design/methodology/approach

– The paper is based on Aon Hewitt's definition and model of employee engagement and the most recent analysis of trends from its database of more than 7,000 organizations representing 18.6 million employees. A subset of this database is the “Best Employer” group of companies, which includes organizations that have passed thresholds after analysis of employee engagement scores, HR practices, CEO interviews and financial performance.

Findings

– Engaging the right employees in demonstrating the right behaviors remains a critical ingredient for companies looking to raise performance levels in today's challenging economic conditions. Global engagement levels have increased slightly over the past year but four out of ten employees are still not engaged. There are some key areas to focus on in terms of action that have been proven to make a difference in organizations with high levels of engagement.

Originality/value

– HR can play an important role in ensuring that organizations keep focused on those aspects of the work environment that can make the biggest difference to employee engagement and business performance. The function's added value comes through support and guidance with engagement driver areas, such as career development, rewards, recognition and pay, and also in terms of securing return on organizational investment in employee research by making sure engagement is not just seen as the “annual survey”.
Call center offshoring performance management
Authors: Elwan Ibrahim Sherwat , Hanafi Ahmed
Published: November 2013

Purpose

– This study aims to detect and mitigate opportunistic behavior in call centers through proper performance management and to provide companies considering outsourcing and/or offshoring their call center services with the important performance factors.

Design/methodology/approach

– The study introduces performance management as an important mediating process affecting BPO performance, and presents insights to the performance management of call centers, particularly related to detecting opportunistic behavior. Building from contractual and agency theory, KPI data from two different companies using two different pricing schemes was analyzed. The data represented 107 weeks under each contract type covering specific Service Level Agreement measures.

Findings

– The study indicates the importance of having in place a performance management system to manage BPO, and presents the notion of proxies to detect difficult to measure service level performance targets. The study confirms the existence of opportunistic behavior from the vendor side, and offers a structured method to detect and control for opportunistic behavior.

Research limitations/implications

– The research is limited to the call center outsourcing in the telecom industry. Price per call (PPC) and price per time (PPT) were the only pricing models studied.

Practical implications

– The study supports telecom companies that are interested in outsourcing their call center services with the important factors they need to consider during the outsourcing process, particularly in light of the vendor opportunistic behavior.

Originality/value

– The study contributes to the limited literature on performance management in BPO, and offers a structured method to test for the existence of opportunistic behavior.
Variability and Similarity of Gait as Evaluated by Joint Angles: Implications for Forensic Gait Analysis
Authors: Yang Sylvia X.M. , Larsen Peter K. , Alkjær Tine , Simonsen Erik B. , Lynnerup Niels
Published: November 2013

Closed‐circuit television (CCTV) footage is used in criminal investigations to compare perpetrators with suspects. Usually, incomplete gait cycles are collected, making evidential gait analysis challenging. This study aimed to analyze the discriminatory power of joint angles throughout a gait cycle. Six sets from 12 men were collected. For each man, a variability range VR (mean ± 1SD) of a specific joint angle at a specific time point (a gait cycle was 100 time points) was calculated. In turn, each individual was compared with the 11 others, and whenever 1 of these 11 had a value within this individual's VR, it counted as positive. By adding the positives throughout the gait cycle, we created simple bar graphs; tall bars indicated a small discriminatory power, short bars indicated a larger one. The highest discriminatory power was at time points 60–80 in the gait cycle. We show how our data can assess gait data from an actual case.