bluuebunny/crossref_metadata_2025 huggingface dataset:
Participatory singing for older people: a perception of benefit
Authors: Hillman Sue
Published: July 2002

A questionnaire survey was carried out in the Glasgow area in Scotland amongst people over the UK age of statutory retirement participating in the community arts project Call That Singing?, with a return rate of 75 per cent. The results demonstrate that participatory singing was perceived as providing worthwhile physical, emotional, social and cultural benefits. Participants reported no overall deterioration in their perception of health over the 12‐year period since the project started: this is despite the high recorded incidence of illness and bereavement during the same period to be expected of people of this age. Participants perceived statistically significant improvements to their general quality of life, emotional wellbeing (including a marginally significant shift in self‐confidence) and understanding of singing. They also reported improvements to their social well‐being, although these were not statistically significant. The research shows that participatory singing is making a contribution to the cultural economy and fabric of the city of Glasgow, illustrated by the increased number of visits to theatres, shows and museums and the increased level of active participation in cultural life.
Music lessons on prescription? The impact of music lessons for children with chronic anxiety problems
Authors: Walker Jan , Boyce‐Tillman June
Published: July 2002

The aim of this study was to examine the potential role of music lessons as part of a treatment programme for children diagnosed as having severe chronic anxiety disorders. The findings are presented as a series of individual case studies based on the recorded observations of the children, parents, music‐teachers and family therapists. Over the period of a school year five children were recruited to receive lessons on an instrument of their choice from an experienced professional music‐teacher. Music lessons were credited with improvements in feelings of efficacy and self‐confidence, increased social ease and independence, new opportunities to express creativity and emotional feelings, and control over intrusive thoughts and feelings. Normalisation of the therapeutic environment, combined with freedom from parental pressure to succeed, appears to emerge as a key feature of the success of the project. The findings indicate that music lessons on prescription may offer a useful complement or alternative to therapy for difficult and complex childhood anxiety disorders.
The Future of Health Education
Authors: Emmett Valerie E.
Published: July 2002

Considers the future of health education in relation to schools;
explores the continuing need for health education of young people and
hence the priorities for schools; and addresses the current dilemmas,
uncertainties and opportunities that affect the provision of health
education in schools. Relates principally to health education in schools
in England. Reviews the impact of recent Education Acts on the provision
of health education in schools and examines how the new system of
inspection of schools could and should work in relation to health
education. Summarizes the early work on the health‐promoting schools
project.
Meeting the Targets in The Health of the Nation
Authors: Brown Terry
Published: July 2002

Explores the contribution that education can make to the key targets
contained in The Health of the Nation. Describes a project to identify
and make explicit the links that exist between the National Curriculum
and the Health of the Nation targets. Provides extracts from a document
intended for use by teachers, health promotion officers, and others
involved in school health education, like school nurses and police,
which suggests areas of the National Curriculum which contribute to
health education. The document also makes it possible for teachers to
approach the links from the opposite perspective, by examining how their
programmes of study can make an impact on health education.
Children′s Views of Bullying
Authors: Hantler Anna‐Michele
Published: July 2002

Describes a draw and write project on bullying in six inner‐London
primary schools. Summarizes children′s views on topics such as what
bullies look like, what they do, how bullied children feel and why some
children are bullies. Concludes that children believe that bullies
often behave the way they do because they are reacting inappropriately
to some injustice they have suffered themselves, and that schools need
to help children vent their anger in safe and constructive ways.
Encourages schools to tackle the emotional health of their pupils
through a planned and well resourced personal, social and health
education curriculum.
Action on Nutrition
Authors: Harvey Joe , Passmore Sandra
Published: July 2002

Describes a campaign to help schools set up school‐based nutrition
action groups (SNAGs) to galvanize change towards provision of healthier
food on school premises. Highlights the current lack of coherence
present in many schools between what is taught about nutrition in the
classroom and the type of food available at school meals. Explains how
local authorities, education authorities, schools, parents, caterers,
children and other relevant parties can work together to form and
implement a common policy. Describes how schools now have the powers to
influence contracts with caterers, and how caterers can expect to
increase the range and volume of their business by working more closely
with schools and pupils.
A puppet with a problem
Authors: Bayley Ros
Published: July 2002

Summarizes the author′s view that much health education is
delivered too late to be effective in influencing young people′s
behaviour. Describes how the author′s school devised a programme for
primary school children which would help them develop the skills needed
to resist peer pressure. This involved the use of a puppet and a
professional puppeteer, the children helping the puppet to deal with
situations in which he did not want to become involved. Outlines the
groundwork on recognizing feelings and expressing opinions that was
necessary before this work could be tackled.
Best of Health students develop healthy alliances
Authors: Flood Pamela
Published: July 2002

Describes a four‐stage ongoing commitment to promoting health in
primary schools. Explains how students in their final year of teacher
training, through participation in the Health Education Authority′s Best
of Health project, take responsibility for their own learning. Gives
evidence of the advantages of working in groups through developing
healthy alliances with both peers and colleagues in other professions.
Smokebusters go for the juggler
Authors: Southern Dave
Published: July 2002

Describes the launch of a series of workshops in circus skills for
school children who belong to Smokebusters Wales. Summarizes the
author′s belief that learning circus skills can be helpful in health
education because of their ability to build confidence, provide a sense
of achievement and raise the social status of individuals within groups.
Gives an account of earlier work with drug prevention workshops for
school children. Claims that everyone attending the workshops achieves
something and that even teachers learn to spin plates.
Drug proof: a practical approach to using the Department for
Education′s documentation on drugs education
Authors: Brown Terry
Published: July 2002

Aims to guide teachers responsible for drugs education through Circular 4/95: Drug Prevention and Schools, which the Department for
Education has recently sent to all schools, as well as through two other
documents which the Department has made available: Drug Education:
Curriculum Guidance for Schools, produced by the Schools Curriculum
and Assessment Authority, and A Digest of Drug Education Resources
for Schools. Poses questions for teachers to answer and suggestions
for them to follow so that teachers may formulate a policy, design a
programme and decide on methodology and resources appropriate to their
individual institutions. Should be read in parallel with the documents,
as it makes many references to them.
Bullying at school: the no‐blame approach
Authors: Demko Lorraine
Published: July 2002

Describes a pilot project conducted in an independent boys’ school to introduce the no‐blame approach for dealing with bullying. The approach was developed by Barbara Maines and George Robinson. It puts the emphasis on the effect of bullying on the victim. Instead of being punished, bullies are involved in looking at how their actions have affected the victim. Summarizes the lessons learnt from the pilot, including the need for better training for teachers at schools trying to implement the approach. The method is now being promoted by Eastern Surrey Health Authority. Since the pilot project, 12 independent schools in the East Surrey area have adopted the no‐blame approach using the model designed as a result of the pilot.
Smoking education in the primary school curriculum
Authors: Dalli Sally
Published: July 2002

Summarizes the responsibilities that primary schools have to include smoking education. Explains how any programme of smoking education must reflect the needs of the children in the particular school. Describes the development of teaching materials on smoking education for primary school children to enable them to make informed health decisions using cross‐curricular approaches. Outlines the use of innovative projects to promote smoking education in the primary school.
Safe in the sun
Authors: Wetton Noreen
Published: July 2002

Describes the evolution of a draw and write research project to investigate children’s perceptions of sun exposure and skin cancer in five northern European countries. Analysis of the findings showed that primary school children acknowledged a need to protect themselves, but thought that the main way to do this was to use sun creams. There was little mention of protective clothing or the value of shade. A comparison with children in Australia and New Zealand showed much less approval of sun tans and greater awareness of strategies such as wearing hats and keeping in the shade. Concludes that European countries need to mount coherent sun protection programmes in schools.
Exclusions from school
Authors: Imich Andre
Published: July 2002

Exclusion from school is currently an issue of public interest, with numbers on the increase and concern that this trend may indicate a deterioration in the standards of pupil behaviour. Explores the data further, presenting a clear picture of who is being excluded and the reasons given for their exclusion. Also presents evidence that it is a minority of schools that exclude a majority of pupils. Identifies examples of good practice in schools with low exclusion rates, such as taking a child‐centred approach, providing support to inexperienced staff, working effectively with external support services and involving parents and the pupils themselves in positive problem‐solving approaches.
Drugs education the American way
Authors: Kesterton Allison
Published: July 2002

Provides an account of some of the author’s observations while on a Winston Churchill Travelling Fellowship to the USA to study drugs education. Shows some of the ways drugs education is made memorable in US schools, and how positive alternatives to drink, tobacco and drugs are promoted in California. Concludes that schools and other agencies within an education authority could together organize a smaller scale version of the Friday Night Live clubs that run in California.
Nicky and Adam go on holiday: an approach to cancer education
Authors: Dalton Deborah
Published: July 2002

Describes the development of Nicky and Adam Go on Holiday, a teaching pack commissioned by the Southampton and South West Hampshire Health Authority and created while the author was on a one‐day‐a‐week secondment to the advisory team for personal and social education (health). The pack deals with cancer education and is designed to be used with secondary pupils as a term’s module. It focuses, in a covert manner, on skin, breast, cervical and testicular cancer, and the information is presented in the style of a romantic teenage story. Summarizes the research and final materials and explains the aims and rationale of the pack. The pack utilizes a range of active learning techniques based on the fictitious activities and needs of the four young protagonists. It was piloted in two Southampton secondary schools, which reported positive responses from pupils and staff and it is now available on request.
Monitoring the physical and movement development of primary school children: a preliminary study
Authors: Stafford Ian
Published: July 2002

Reports on the pilot study to the initiative to expand the existing Performance Indicators in Primary Schools (PIPS) project to include physical and movement indicators. The PIPS project is co‐ordinated from the Curriculum Evaluation and Management Centre at the University of Durham and currently covers approximately 120,000 children in 2,000 schools. The aim of this initiative is to produce a test battery, to be administered by class teachers in schools, which will provide valuable data on the physical and movement development of children. Sets out the rationale underpinning the development of the test, through reference to relevant literature and existing tests, along with the perceived role and value of the battery. Describes the initial pilot study and presents a summary of the results. Concludes with a summary of the future avenues to be explored before the new test battery is offered on a national basis.
Health‐related research and evaluation in schools
Authors: Moon Alysoun M. , Mullee Mark A. , Thompson Rachel L. , Speller Viv , Roderick Paul
Published: July 2002

Health‐related research and evaluation in school settings have grown in recent years as the needs to demonstrate accountability and effectiveness in health education and promotion have increased. The evaluation of the Wessex Healthy Schools Award (WHSA) scheme and its effectiveness in secondary schools took place between 1995 and 1998. Outlines what was planned and describes what actually happened and how the research team responded to unforeseen changes in the study design and implementation. Lists several recommendations for health or education personnel contemplating, or about to start, school‐based health education and promotion, arising from the WHSA evaluation experience.
Wellness and risk communication from parent to teen: the “Parental Energy Index”
Authors: Lytle Leslie A. , Birnbaum Amanda , Boutelle Kerri , Murray David M.
Published: July 2002

This paper describes a step in exploring the context of health messages within other issues important to families with teenage children. A telephone survey of parents was conducted as part of the formative evaluation for a school and family‐based nutrition intervention with young adolescents. Parents were asked to indicate the frequency with which they talked to their teenage children about a variety of issues, including school and home management issues, wellness issues and health risks. Our results suggest that school and home management issues are more frequently discussed than are health messages. In addition, we saw differences by socioeconomic status (SES) of families. Lower SES families gave more messages overall and gave more priority to messages about health risks as compared to higher SES families. Increasing our understanding regarding family communication with teenagers may help us improve our effectiveness in working with families to reduce health risk factors in youth.
Creating wealth from thin air
Authors: Damant David
Published: July 2002

Posits that the entire financial future of the world, owing to financial instruments, will change – to the benefit of society. States that the arrival of derivatives poses three dangers: systemic risk; lack of control of the use of derivatives; and the risk of capital market mis‐reporting. Concludes that there is a chance to create enormous wealth but there is also scope for disaster – how these pan out depends on the right financial engineering.
Managing risk and making money
Authors: Leech Tim J.
Published: July 2002

Wonders why assurance has, in its existing form, failed in certain areas in the world. Uses comprehensive figures with an in depth explanation of what has gone wrong in assurance. States the direct approach has failed and, in so doing, has brought about the collapse of entire organisations. Gives recommendations to improve this situation and adds emphasis, with the use of itemized points to the Turnbull report.
IT revolution versus boardroom evolution
Authors: Machin John
Published: July 2002

Investigates company Web sites and the use by them of IT. Posits that some companies are too much in a hurry to understand what is going on in IT, while others are just plain scared of the new technology. Looks at risk with regard to security and whether risk is changing for better or worse. Discusses further the Internet and the risks that are involved therein –Â with security an important part. Gives guidelines, in depth, on the four main issues to IT governance: market; design; operation; and security and uses bullet points for emphasis.
Enhancing risk measurement capabilities
Authors: Garside Thomas , Nakada Peter
Published: July 2002

Examines the rapid advances in risk measurement capabilities of financial institutions with the Basle Accord standards firmly in mind. Gives firm guidelines from the Basle Committee and recommendations and examples. States many financial institutions have developed methods for relating risk to capital, similar to the framework outlined in the recommendations. Looks at applications of economic capital and explores how these can be used to improve management decision making. Sums up that the need for financial institutions to design and implement what is required is pressing indeed.
Successful portfolio management and RAPM
Authors: Leake Julian
Published: July 2002

Demonstrates complete overview of risk‐adjusted performance measurement (RAPM) and how it can be a key management tool – particularly when combined with an economic capital allocation framework. Discusses RAPM and how it would enable senior management to allocate economic capital more effectively to help to maximize overall risk‐adjusted returns on the whole of the firm’s economic capital. Summarizes with correct risk management methodology institutions should see greater profits and the rest of the benefits to develop strong, risk control structure.
New technology in treasury systems
Authors: Palmer Charles
Published: July 2002

Investigates Internet‐related changes taking place in the financial world – particularly in treasury systems. Looks at web/com enabling and server‐based thin client in depth, as these are the two main thrusts in e‐commerce. Looks at the relevance for treasury systems including cash forecasting. Discusses the various ways the Internet can now be used in aiding customers in financial areas. Concludes that treasury systems are superior (but more expensive) than spreadsheets in small corporates.
Managing to Build a Career
Authors: Noon Patrick
Published: July 2002

Describes an approach to management development by undertaking an MBA
programme. Examines the various programmes on offer and looks at the
difficulties involved in their pursuit. Relates the author′s own
experiences of pursuing an MBA and the advantages gained, both for the
library and information service and on a personal level.
Follow the Yellow Brick Road:
Authors: Cleeve Marigold
Published: July 2002

Compares the pattern of a career in the late 1960s, with a career
pattern today. Outlines some of the opportunities and associated
problems which might be encountered by anyone who wishes to progress in
the career stakes.
Professional Development in an Industrial Library:
Authors: Cameron Susan
Published: July 2002

The organizational context in which an industrial information unit
operates is important. If a company does not have a formal structure in
place for continuing professional development (CPD), it can be difficult
for the information professional to pursue “sponsored” CPD events such
as training courses. Lack of money, constraints on time, being only a
very small part of the company and image are barriers to development.
Although not obvious CPD, job experience is where the bulk of
professional development lies for the industrial information specialist.
The wide variety of skills necessary are rooted in practicality. The
most important area is people skills. These are difficult to teach and
therefore are the most valuable and the most transferable.
International library staff exchanges: how do you organize them,
and do they do you any good?
Authors: Kidd Tony
Published: July 2002

Although international staff exchanges among librarians have grown
in number in recent years, they are still relatively rare. Outlines a
survey of British university libraries carried out in 1992, soliciting
information and opinions on exchanges from chief librarians and exchange
participants. Uses the survey and the author′s own exchange experience
to outline some sources of information and funding, and other practical
and financial considerations, when arranging exchanges. Discusses the
motivation of exchange participants, together with career and staff
development outcomes for those taking part in exchanges. While internal
or external promotion is an unlikely immediate sequel to an exchange,
both library staff and chief librarians recognize a definite improvement
in motivation and performance after an exchange. Despite administrative,
training and other costs, libraries and library staff could profitably
give more positive attention to exchanges when contemplating individual
and library‐wide staff development.
Taking a stand: the market realities of exhibition and display work
Authors: Cleeve Marigold
Published: July 2002

Outlines the potential of exhibition and display work in terms of
marketing a library′s services. Describes how to plan a display project,
and highlights some of the trouble spots commonly encountered in the
exhibition work.
Careers in 2020?
Authors: Layzell Ward Patricia
Published: July 2002

Twenty years ago an article was published which speculated about
the shape of a career in ILS in the mid‐1990s. Many of the forecasts
turned out to be correct. Continues the projections forward to the year
2020 and discusses the trends towards portfolio careers and forms of
flexible employment, together with the conditions which have forced
changes in the workplace. Discusses the benefits which can emerge when
the worker has greater control over his or her career.
The double helix of women and management: an lcelandic perspective
Authors: Weingand Darlene E.
Published: July 2002

Compares the two strands of women and management to the DNA
molecule which consists of a double helix. Explores this relationship
through the eyes of women managers in Iceland. Discusses the results of
four seminars focusing on women′s efforts to be successful in
management. Compares priorities between the groups with regard to
barriers and potential remedies.
The Royal School of Librarianship, Denmark: present educational
programmes and envisaged curricula
Authors: Kajbergand Leif , Ole Pors Niels
Published: July 2002

Describes the Royal School of Librarianship, Denmark, the
facilities offered and curricular changes, including a master′s
programme leading to the qualification MLISc. Outlines a new two‐year
postgraduate programme, “Culture and mediation”, a joint
venture with the University of Odense. Gives details of revised
educational structures in the library and information science field.
Emphasizes the increasing internationalization of the school, itemizing
a number of conferences held there, and defines a new course, the
“Inter‐university co‐operation programme”, which will have
information technology and management as the main themes.
The Department of Librarianship and Information Studies, Berzsenyi College, Hungary: present educational programmes and envisaged curricula
Authors: Pálvölgyi Mihály , Tóth Gyula
Published: July 2002

Describes the educational programmes of the Department of Librarianship and Information Studies (DLIS) at Berzsenyi College, the largest Hungarian LIS department, focusing on issues of ongoing curriculum and course development, with special emphasis on the basic LIS programme. Identifies problems and weaknesses of Hungarian LIS education and surveys the opportunities for its updating and modernization. Gives insight into the new plans of the DLIS, including a new three‐year MA programme (in co‐operation with the DLIS at Eötvös University, Budapest), postgraduate specialization programmes initiated to address the need for information managers and the requirements of the new National Curriculum. Emphasizes the use of advanced technologies, and innovative methodologies, including distance education, open and flexible learning. Highlights needs and perspectives for further co‐operative actions in relation to internationalization and modularization of LIS studies.
Emerging public librarian roles and skills
Authors: Kajberg Leif
Published: July 2002

As public libraries in Europe change to meet the challenges of the Millennium, so must the professional staff who operate them. The implications of the changes in current public library functions and services for future professional roles and identities are examined, based on a review of a selection of recent professional literature. Appropriate skills for the public librarian of the future are discussed. Skills required span such broad areas as management, communication, handling interpersonal relations in the workplace, information technology, networking and interpreting and synthesizing information, e.g. customizing information products. Subject expertise for specialized information provision and advanced reference services may be called for as well. Emerging professional roles for public librarians are considered , including such job labels as the net navigator, the educator, the information consultant, the gatekeeper, the electronic intermediary, the community network administrator and the social information worker. Finally, attention is given to the need for initiatives and catalytic efforts in the European arena for the purpose of upgrading continuing professional education for public librarians and facilitating knowledge exchange and sharing of experience.
Information strategy ‐ threat or opportunity?
Authors: Hughes Ann
Published: July 2002

Provides background information on the JISC Information Strategies Project and outlines the progress made to date within the pilot institutions. Explores the skills and knowledge required in developing an information strategy and show why librarians have a crucial role to play in this area. Then goes on to consider various models of co‐operation between computing services and libraries. In conclusion, looks at the role of what has been termed “The New Librarian” and shows how this can be an enhancement of the past experience and therefore that the development of an information strategy is something that all library staff should embrace enthusiastically as a means of career development and enhancement.
A job worth doing?
Authors: Welsby Joan
Published: July 2002

This paper seeks to pose some questions by looking at the problems (seemingly) experienced by librarians the world over ‐ that of recognition of status. Why is it that librarians are frequently referred to as “people who stamp books” rather than as well‐qualified professionals? What can be done to improve the perception of the career of librarianship, not only by the general public, but by other academics, education authorities, councils and local authorities? Should librarians be working towards developing higher personal profiles within the working marketplace?
Human Resources and Total Quality Management:
Authors: Beaumont P.B. , Hunter L.C. , Phayre R.M.
Published: July 2002

The growing interest in total quality management programmes is
well‐known, although there is some concern that such programmes have, in
practice, paid only limited attention to human resource management
issues. Uses the findings of a primary case study and two secondary case
studies to examine this particular proposition. The basic findings
indicate that both the introduction and the operation of total quality
management programmes require a consistent management approach, with
particular effort being given to making complementary changes in related
human resource management practices.
Total quality education for superior performance
Authors: Zairi Mohamed
Published: July 2002

Total quality management continues to spread in industry and
commerce on a global basis. Despite the various levels of scepticism and
doubt expressed on its potential to lead to competive benefits, TQM
continues to reshape organizations at all levels. When one looks at
providers of education and training, there is little evidence to suggest
that there is a high degree of enthusiasm and positive response to the
challenges that industry has to face. Analyses how education is
responding to TQM implementation and highlights the various obstacles.
Discusses the critical aspects of TQM implementation in education and
the areas which need to be addressed for a complete and radical
transformation of education and training provision capable of meeting
modern business requirements. Finally, suggests a way forward for
developing an integrated approach to total quality education (TQE) which
will assist providers of education and training to become more
competitive.
Training quality through an education partnership
Authors: Vinten Gerald
Published: July 2002

The aim of cultivating closer links between education and business
has become the accepted wisdom and practice in the UK over more than the
past decade. With delayering resulting in flat organizations, one way to
retain the interest and motivation of staff is through encouraging links
with the world of education, which is seen as having training value to
company employees, pupils and education institute staff. The advantages
of such education‐business partnerships are seen to be mutual, and most
large and many smaller companies are now entering into them. Indeed, one
initiative by a larger company seeks to encourage smaller companies to
become involved. It is becoming increasingly common for some evaluation
to be undertaken of the effectiveness of such arrangements, but
generally on a one‐to‐one basis. What is presented here is an
independent evaluation of one large company’s partnership from the
perspective of the education side of the equation. Many insights are
provided of the strengths and potential weaknesses of such arrangements,
with suggestions made as to how improvements may be achieved.
The RAF method of regulation, assessment, follow‐up and continuous
improvement of quality of care – summary of a decade of applied
research
Authors: Fleishman Rachel
Published: July 2002

A method for the regulation, assessment, follow‐up and continuous
improvement of care in long‐term care institutions – the RAF
method – was developed by a team of researchers at the
JCD‐Brookdale Institute. It was tested in a five‐year experimental
programme, implemented in the surveillance systems operated by the
Ministry of Labor and Social Affairs and the Ministry of Health. The
programme, which introduced major changes into the surveyors’ work
practices, included workshops for the surveyors and collaboration
between surveyors and researchers to solve problems which arose during
the development phase of the programme. Based on the experimental
programme’s success in identifying and correcting deficiencies in the
care of residents in long‐term care institutions, the RAF method was
implemented in Government regulatory systems on a regular basis,
nationwide, beginning in 1993.
A “sea change” at Do It All: how it seems to have got
its act together, surprising me, my wife and a builder
Authors: Hoare Clive E.
Published: July 2002

Written from a customer point of view and using the example of a
large DIY chain store, describes how a culture change made a significant
narrowing of the gap between desired and perceived customer service.
Uses a model described by Parasuraman et al.
Quality management as a brand‐building strategy: a proposal to return to basic purpose
Authors: Peters John
Published: July 2002

Sets out to discuss the history and present positions of the quality assurance (QA), total quality management (TQM), workplace training and human resource development (HRD) disciplines, Argues that from a position where training gave clear and precise support to QA, the evolved TQM and HRD disciplines have drifted apart, to the detriment of each. Contends that simultaneously, both professional disciplines have become divorced from their original intention of supporting business strategy. Proposes a number of steps to bring HRD, TQM and business needs close together.
The truth about teams
Authors: Mussnug Kenneth J. , Hughey Aaron W.
Published: July 2002

Many companies have adopted self‐directed work teams as a way to empower their employees and thus enhance both productivity and quality. Many of these same companies, however, have experienced a myriad difficulties and problems in attempting to implement a team programme. Explains how to determine if your company could benefit from using a team management approach, as well as how best to “set the stage” for an empowerment programme such as teams. Includes useful strategies for implementing teams, a discussion of the critical role of management, how long the transition can be expected to take, how to deal with issues of accountability, and the importance of initial and ongoing training. Addresses the concept of team efficacy in the context of why teams are successful at some companies and disastrous at others.
E‐learning: engagement, enhancement and execution
Authors: Roffe Ian
Published: July 2002

Explores the practical and theoretical issues involved in the evaluation, quality assurance and engagement of operating an e‐learning programme as a distance learning service on an international basis for people in employment. Focuses on the experiences of delivery of e‐learning of a case at the University of Wales, Lampeter that has been adapted from a project into mainstream provision. Suggests that the current emphasis of the prefix “e” in learning application needs to shift from electronic to the more supportive descriptions of engagement, enhancement and execution of the student learning programme. Reviews the current quality assurance recommendations in the context of e‐learning. Concludes with the evidence emerging from the particular case of e‐learning provision at Lampeter and the key findings of the programme.
Tapping the Iceberg
Authors: Potter John
Published: July 2002

Looks at the role of the manager in tapping into the potential of the
workforce in an organization. The traditional role of the manager has
been related to command and control which, it is argued, tends to
restrict the potential contribution of the individual. However, if
individuals are to be empowered in order to tap into this potential,
then it is important that they are aligned with the mission of the
organization and competent to undertake their tasks. Furthermore they
must be given sufficient freedom to act. Considers the processes of
delegation and coaching as part of the development process. Concludes
with a ten‐point action plan to enable the empowerment process to be as
effective as possible.
Building an inclusive organization
Authors: Simmons Michael
Published: July 2002

Sets out to discover how best to encourage workers to give their
energy and commitment. Rejects the view that people are solely motivated
by material advantage and stresses the desire of workers to feel
included and valued. Rejects various aspects of the “traditional
leadership approach”. Emphasizes the need to build a partnership
between workers and management and for all to feel involved in every
aspect of the organization.
Empowerment to the people: creating an atmosphere for growth
Authors: Beach Audrey J.
Published: July 2002

Describes a case study of an organization which has taken steps toward employee empowerment, suggesting that suitable conditions are created by a nontraditional system of management and through employee involvement. Maintains that the “right” management system will be one which encourages employees to stretch beyond traditional job descriptions. Gives a number of examples of unsatisfactory employee performance/commitment, and relates how, by focussing on the employees’ value to the company, problems were resolved.
Is your organization really committed to teams? A self‐test for measuring your organization’s commitment
Authors: Pence Paul
Published: July 2002

Discusses ways of measuring an organization’s support of teams. States that support systems define organizations and highlight their values. Provides a questionnaire to test your organization’s support and also a short analysis.
Empowerment ‐ a management style for the millennium?
Authors: Long Ralph F.
Published: July 2002

Presents a composite case study covering four years’ work with a variety of companies across the industrial spectrum although mainly within the health‐care sector. Provides working definitions of both empowerment and corporate culture and sets down key essentials to success. Shows the relationship of annual strategic plan and the annual individual performance‐related appraisal processes in the achievement of company objectives. Establishes the importance of top to bottom involvement in empowerment and the outcomes to be attained.
Four simple rules for leading change
Authors: Denton D. Keith
Published: July 2002

Looks at approaches to leading change, aiming to ensure that change is a positive rather than a negative experience for those involved. Considers factors which help in the change process and those which do not and offers four simple rules as guidelines for change. These include factors such as having a clear goal and the creation of trust and buy‐in from those involved. Provides real‐life examples of these rules at work. Considers the importance of having valid measures of performance and of testing reality ‐ i.e. not assuming change is working.
Issues with information dissemination on global networks
Authors: Turega Michael
Published: July 2002

There is a need today for active documents on a global network which can react to their environment. The documents should be able to deal with all issues of presentation, interpretation and security. They should be capable of presenting information in a way suitable for a particular user or situation and be capable of presenting alternate information depending upon the environment it is used in. The document should be capable of providing, in a stand‐alone situation, as much security as is required of that situation. This paper proposes a paradigm for such documents and suggests ways the documents could be structured.
Action Learning and Action Research in Management Education and
Development
Authors: Howell Faith
Published: July 2002

Presents a case study of the International Management Centres (IMC), a
private provider of management education and development programmes
which are based on the principles of action learning and action
research. Draws on rich data compiled from an evaluation of IMC′s action
learning Diploma, MBA and PhD programmes which was conducted during
1992. Compares the findings, based on semi‐structured interviews with
the stakeholders of the IMC MBA programmes, with the literature on adult
learning, self‐directed learning, experiential learning and critical
thinking. Documents and illustrates by examples that managers can
successfully operationalize action learning and action research
methodologies to bring about organizational, professional and personal
development as well as productivity improvements. In conclusion,
discusses the implications for traditional management education and
development programmes.
Repertory Grid as a Tool for Training Needs Analysis
Authors: Peters W.L.
Published: July 2002

Repertory grid is a technique that is emerging from the psychological
arena entering the business world. As a technique it is particularly
useful in putting some “shape” to vague or abstract ideas and it can help
to “quantify the unquantifiable”. In the training field repertory grid may
be used to help define the performance that managers expect from their
staff and then it can help in measuring individuals against that
benchmark. Introduces one method of using the technique for a detailed
training needs analysis.
Enhancing the Learning Capacity in a Japanese Organization in Hong Kong
through Spiritual Education
Authors: Wong May M.L.
Published: July 2002

Presents an exploratory study of how a Japanese organization in Hong
Kong attempts to enhance employees′ learning capacity through spiritual
education. Illustrates the sort of spiritual education being conducted
in the training programme and the extent to which the Japanese
organization has achieved its target in enhancing employees′ learning
capacity. Sees the implications of spiritual education for other Western
and Hong Kong organizations as being that it may be an effective means
of decreasing a company′s turnover rate.
Learning about quality: a small business perspective
Authors: Bilston Faye , Sohal Amrik S.
Published: July 2002

Describes the changes that have taken place in the attitudes of the
employees and the culture of a small Australian company as it moves
towards total quality management (TQM). The company, MFB Products Pty
Ltd, is based in Melbourne, employs 60 people and manufactures a range
of racking systems, industrial cabinets and consoles. Relates how, at
the start of its TQM journey, the company recognized the importance of
thorough training, teamwork and documentation of procedures as crucial
to achieving progress towards full TQM implementation. Describes how the
need to achieve a change in the attitudes of the employees was also
recognized at the outset of the quality initiative. Discusses a number
of issues at this company as it learns about quality, attitudes and
culture.
Using the benefits of hindsight ‐ the role of post‐project analysis
Authors: Kransdorff Arnold
Published: July 2002

While many professional organizations use post‐project reviews, internal audits and/or oral post‐mortems to learn from their own experiences, the problem with all these techniques is that the data and circumstances in which decisions are made are always collected and referred to retrospectively, which makes them susceptible to the characteristic partial and selective memory recall by managers who, after the event, are rarely neutral or objective. Explains how companies can overcome the uncertain nature of memory recall and the defensive reasoning process ‐ and help their managers to use the benefits of hindsight more effectively.
Improving the quality of project appraisal and management: an exercise in organizational learning
Authors: Neale C.W. , Letza S.
Published: July 2002

According to Revans, for an organization to be successful in today’s rapidly changing environment, its capacity to learn must exceed the rate of change imposed on it. Through an examination of the processes by which individuals in organizations learn, develops a learning process model to facilitate continuous improvement and innovation in business processes. Draws on relevant theories which provide an understanding of how and why people learn, barriers which prevent learning, and the role managers need to play in the learning process. Provides a vision of what may be achieved by the systematic implementation of the learning process model. Deming’s system of profound knowledge provides a focus for learning activity. The model has been developed in a way which will be of practical use to managers working in organizations.
What’s in it for me?
Authors: Garvey Bob
Published: July 2002

Explores certain problems associated with formal mentoring within five organizations. Also offers solutions to some of these problems. However, a number of the solutions offered here may be difficult to implement as they represent for some a major shift in thinking.
Black swans don’t fly double loops: the limits of the learning organization?
Authors: Henderson Steven
Published: July 2002

States that in order to remain competitive, organizations must scan and analyse environmental turbulence, formulate appropriate strategic plans and implement these through a change management process. In short, the organization must routinely learn and relearn about its environment, and learn new ways to change and implement policy and process. Examines how this organizational learning would need to be carried out as scientifically as possible in order to verify that incoming knowledge is demonstrably superior to the old. Attempts to sight the limits of the learning organization by asking questions about what organizations are capable of knowing and understanding. Explains that this is not intended as a critique of the concept. Hopes that such discussion will help to prevent the degeneration of the helpful ideas developed in the literature so far, into another trite managerial fashion and language.
Enhanced learning and performance through a synergy of objective and subjective modes of change
Authors: Harung Harald S.
Published: July 2002

Despite today’s accelerating rate and extent of change, the needed improvements within many areas of performance and quality of life have not taken place. Posits that productivity is remaining the same or even going down in many areas. Infers that learning and change have not been effective. Change involves a subject or self, who is acting, and an object which is acted on. Until now there has been an imbalanced focus on the object. In order to achieve more effective learning ‐ through a synergy of objective and subjective approaches to change ‐ suggests a comprehensive model of change where the emphasis is shifted from the object to the subject. In higher stages of human development, the subject increasingly experiences an enhanced capacity for accomplishment. Argues that this transformation of the actor provides the stable premiss for overcoming many of the shortcomings of contemporary learning and change strategies. In order to implement in practice the expanded change conception, introduces a mental technique ‐ transcendental meditation ‐ which systematically fosters human growth to higher stages of development, as shown by scientific research.
Organizational learning and strategic decision support
Authors: Beveridge M. , Gear Anthony E. , Minkes A.L.
Published: July 2002

Presents an argument for the use of group decision support systems (GDSS) in the promotion of organizational learning. The combination of reflection, analysis, and openness that such systems encourage is postulated to encourage the learning process. Discusses problems associated with power, information loss, and cultural knowledge. Sets out a view of organizational learning which emphasizes that learning can occur at the organizational level through processes.
Building and sustaining a learning organization
Authors: Teare Richard , Dealtry Richard
Published: July 2002

Considers how to create a learning environment and the implications for learning organizations. Draws on an Internet conference with managers from airport owner and operator BAA plc to debate four themes: modelling the learning process in organizations; organizational readiness; teamworking and learning and networked learning. Relates these to an agenda for organizational learning and renewal.
The Stumbling Stone method
Authors: Hinz Ole
Published: July 2002

The Stumbling Stone method is a practical way of establishing a learning organisation. Mobilising employees bridges the gap between the legitimate system and the shadow system of the company. The method takes into account the view of the organisation as a complex adaptive system and provides means to link the legitimate system and the shadow system of the organisation thus tapping into the creativity resource of the employees.