The Significance of Enhancing Health Workers' Skills and Knowledge in Driving Positive Patient Experiences
Authors: Alghamdi Mohammad Abdulrhman Mohammad , Shehri Talal Saeed Al , Alnihier Mohammed Mishal Hamoud , Alshahri Abdullah Hebni Ali , ALWAKED MOHAMMED HAMOUD , Alshammari Nawaf Mithqal Saleh 
Published: July 2024

With increasing attention to health service quality and patient satisfaction in recent times, the patient-physician relationship is rapidly growing in significance and attention. One substantial area of focus is reducing communication faults and saving patients from harm, which involves improving the patient experience during hospitalization. Enhancing health workers' skills and knowledge plays a substantial role in driving positive patient experiences. According to the Saudi Arabia  National Quality of Health System Report, evidence-based, high-quality care and patient satisfaction are in focus, and training programs can help to develop health workers' necessary skills.In their willingness to adhere to medical advice, trust in healthcare providers, and healthcare intention, patient perceptions of relationship quality are positively associated with patient satisfaction. Healthcare workers with a better level of expertise demonstrate improved listening, compassion, and communication skills, resulting in stronger relationships with their patients and, hence, improved interpersonal measures such as patient satisfaction. Other attributes of health workers, such as enthusiasm, showing empathy and caring, have also shown to have a substantial effect on keeping or improving care and hospitalization.The performance of healthcare professionals in hospitals is vital to improve patients' outcomes. This is the reason why we have performed seven action research projects in seven different hospitals to prevent or minimize the impact of four areas, all of them claiming to the overall patients' experience: infections, wounds of the surgical wounds, noise and communication among healthcare professionals in the same shift. They have been performed for 16 years and due to them the rates of the infections, of the wounds in the knees and clamps and of the very noisy hours have decreased. We have also learned that while the incidence of the proper surgical wound closure worsens due to other causes, the noise of a very noisy hospital remains high due to the staff's work and that when an "important" who does not know stay in the line interacts with an "important" who knows, no problem arises.Having professional staff helps immensely to ensure a good standard of care. The care that staff provide, be it nursing, medical, or therapy, etc., to service users helps to make a positive difference to their treatment and care. To be motivated and positive in their work on a daily basis, they must themselves receive good care during their professional development, which in turn can make them positive role models for those in their care. The care that staff provides is the bedrock of services. Good people working arrangements are a crucial part of the motivation behind good services, and ensuring that staff feel valued and respected has to be at the heart of what we understand as good quality services.The experience, education level, and training of healthcare workers also have a huge impact on the healthcare service quality. Research has shown a strong positive correlation with healthcare workforce level and perceived quality. The perception of care is more directly related to the interpersonal skills of the care provider than to the technical skills. Since more people lack interpersonal skills, service providers who are known for having good interaction, great personal excellence, and a compassionate and caring atmosphere bring happier, more satisfied clients. Building good relationships with patients is very important in setting up great clinical care. Acting in a patient-centered manner and having an understanding attitude also enhances the patient experience. As fondness shown can equal the final determination. As professionals show equal interest, no matter how long it takes, in both treatment and diagnostic areas, doctors and nurses can work toward delivering the best possible treatment.Each employee within a healthcare service is essential to ensure that every patient encounter is consistent and positive. The patients you meet have complex health needs that may serve a broader model: they deserve not only improved medical treatment, but a suitable first impression that makes them feel like unique individuals. Striving to improve the atmosphere and increase patient engagement can help the organization in implementing patient-first methodologies, enhancing patients' health outcomes, and increasing workers' pride in their work. Fulfilling these expectations also serves to relieve much of the frustration, anger, or alienation that individuals experience when they come to a facility for healthcare and return home feeling like none of their basic needs were met. Investing in the skills and knowledge of your teams is a fundamental part of building a patient-first culture.