bluuebunny/crossref_metadata_2025 huggingface dataset:
Two Germanies Becoming One: Restructuring the Educational
System
Authors: Schweitzer Hartmut
Published: May 2006

The recent unification of Germany produces the problem of how to
integrate the considerably different education systems of the former
German Democratic Republic (GDR) and the Federal Republic of Germany
(FRG). The principles of the educational philosophies, the educational
policies and the admission policies of both states, the impact of the
control machinery on the citizens of the GDR, as well as the structural
differences and similarities and the consequences for organisation from
the nurseries to the universities are outlined. The prospects for the
future of both the institutions and the personnel are examined. It is
argued that, although the unification was made possible by the East
Germans, the adaptation to the new situation has to be made mainly by
them and their institutions.
Courtesy and Friendliness: Conflicting Goals for the
Service Providers
Authors: Goodwin Cathy , Smith Kelly L.
Published: May 2006

Suggests that an understanding of the difference between
friendliness and courtesy can help providers to meet customer
expectations and improve perceptions of service quality in a variety of
service situations. Focuses on the issue of first‐name usage as a
gesture of friendliness which is open to misinterpretation. Notes that
this aspect of friendliness has been much debated in the popular press
and has been identified as part of consumer service by some service
organizations. Concludes that consumers express strong preferences for
the level of friendliness they want from any type of service encounter,
and that expectations will vary from one service to another and also
from one customer to another.
Convenience in Services Marketing
Authors: Brown Lew G.
Published: May 2006

Suggests that the construct of convenience has not been properly
defined and operationalized by managers and should be regarded as
multidimensional. Proposes a conceptual framework for examining the
convenience of services, thus permitting strategic and tactical
marketing opportunities to be highlighted. Discusses implications for
managers of this framework. Reviews a framework for marketing consumer
products published in another journal and applies it to service
marketing.
Using Metaphor to Create More Effective Sales Messages
Authors: Boozer Robert W. , Wyld David C. , Grant James
Published: May 2006

Explores the use of metaphor as a particular feature of language
for making sales messages more effective. Examines the concept of
metaphor, its use in advertising and its use by marketing practitioners.
Concludes that the effective use of language and particularly metaphor
is vital for successful marketing and sales performance. Outlines a
ten‐point strategy for developing metaphor skills in order to improve
marketing messages and sales effectiveness.
Hating to Wait: Managing the Final Service Encounter
Authors: Haynes Paula J.
Published: May 2006

Suggests that while businesses have made great efforts to reduce
the length of time customers wait for service, little attention has been
paid to the actual experience of waiting. Argues that the final service
encounter is crucial for reinforcing customers′ performance
expectations. Suggests that the expectations and perceptions of
customers influence their actual experience of waiting at the point of
sale. Offers hints on improving customers′ waiting experiences.
Organizational Barriers to Creativity...and How to Knock
Them Down
Authors: Klein Arthur R.
Published: May 2006

Considers the relevance of creativity to marketing and advertising.
States that since creativity involves risk, organizations may be
actually penalizing creativity or rewarding its avoidance. Discusses
common barriers to creativity in organizations which can be said to be
bureaucratic. Suggests three key solutions to the problem, related to
communication, simple ideas and celebrating creativity. Concludes that
acompany must make some sacrifices in order to commit itself to a
creative spirit and enjoy its benefits.
The Effects of Religious Factors on Perceived Risk in Durable Goods Purchase Decisions
Authors: Delener Nejdet
Published: May 2006

Reports on a study designed to explore the effects of religion and
religiosity on perceived risk in purchase decisions. Asserts that
religious values represent the most basic element of a consumer′s
cognitive world, and can be meaningfully related to lifestyles.
Concludes that religious individuals tend to perceive higher risks in
their purchase decisions.
Adaptive Marketing
Authors: Kilts James M.
Published: May 2006

Discusses several aspects of adaptive marketing as practised by one
particular food company – Kraft General Foods. Considers the
application of similar marketing ideas across the global marketplace,
the revitalization of established businesses, and the application of new
business systems to fulfil changing consumer needs. Concludes that while
these concepts are not new, they are effective because they are derived
from the principle of knowing one′s customers.
Managing Structural Changes in Marketing Channels
Authors: Michman Ronald D.
Published: May 2006

Considers the shift of marketing functions from the perspective of
the wholesaler rather than from the traditional point of view of the
manufacturer or retailer. Examines the vertical integration of marketing
functions by manufacturers and the use of synergistic strategies which
could cause a reallocation of marketing functions among wholesalers and
manufacturers. Discusses the potential new roles of the small industrial
distributor in an ever‐changing marketing environment characterized by
functional shiftability.
Employee Participation through Consultative Team Selling
Authors: Tyler Thomas T.
Published: May 2006

Adopts a case‐study approach in examining a manufacturing company
in the food machinery business and its fortunes following increased
automation. Considers issues such as company organization and culture,
focusing particularly on employee participation and the development of
Team Selling. Argues that employee participation is of vital importance,
given that the motivation of a company as a whole rather than just
departments brings everyone together in a successful team, dedicated to
quality and on‐time performance.
Strategic Planning and Sales Teams
Authors: Rodgers George D.
Published: May 2006

Examines the restructuring of the sales and marketing departments
of Beech Aircraft Corporation, brought about by a collapsing market in a
troubled economy. Details the factors necessitating the restructuring,
particularly the effects of a new international market. Presents the
creation of a new structure and the results produced. Argues that the
experience of working in a team has great advantages over a
leader/follower relationship, stating that this new kind of team
approach is becoming increasingly popular with companies. Concludes that
a new, more flexible and forward‐thinking breed of manager is essential
to enable US business to compete on an international scale.
Indicators for a Healthy City
Authors: Cappon Daniel
Published: May 2006

Two detailed taxonomies designed to help define the relationships
between a city′s environment and the health of its citizens are
described. The first taxonomy enumerates the indicators of sickness both
in the built environment of a city and in its citizens that should be
prevented, and the second taxonomy focuses on the health aspects of the
built environment of the city and the physical, mental, social health of
its citizens, which should be protected and promoted. The practical
implementation of these indicators can become the basis for the creation
of an urban health policy.
Copper‐Carbohydrate Interaction: Part I
Authors: Fields Meira
Published: May 2006

Recent studies have shown that the type of dietary carbohydrate
consumed greatly affects copper homeostasis. Simple sugars such as
sucrose and fructose exacerbate the signs associated with the
deficiency, and the consumption results in the mortality of the animal.
In contrast, complex carbohydrates such as starch ameliorates the
deficiency and protects against the morbidity and mortality of copper
deficiency. This is the first of a two‐part article in which the effects
of dietary carbohydrates on metabolic, biochemical and physiological
pathways associated with copper deficiency in experimental animals and
humans are summarised. In the first part of the review the effects that
dietary carbohydrates exert on copper absorption, distribution and
excretion are discussed. In addition, the role that copper plays in
carbohydrate metabolism, insulin secretion and binding, glucose
tolerance and the complications of diabetes (retinopathy and glomerular
nephropathy) is reviewed. In the second part, the attention is focused
on the cardiovascular system, sexual differences in copper‐carbohydrate
interaction and copper deficiency during pregnancy and lactation. The
mechanisms that may play a role in this interaction are discussed.
Empirical Determination of Environmental Assets: Noise
Abatement
Authors: Zuidema Thijs , Ten Kate Hans
Published: May 2006

This article deals with the determination of the benefits of
environmental assets, involving an application for noise. In determining
these benefits the so‐called Cost of Illness Method is applied. An
important part of the research is the estimation of the relationship
between environmental pollution (noise) and the number of lost workdays.
This relationship is estimated by using the Lisrel technique with latent
variables. The empirical results show that, for the sample concerned, a
relationship between noise and lost workdays does not exist. The
research also shows that noise causes annoyance and that annoyance
influences people′s wellbeing negatively.
Highlights I. Canadian Green Plan for a Healthy
Environment, II. Radon Risks, III. Nuclear Desalination
Authors: Rose J.
Published: May 2006

I. An ambitious Canadian plan to preserve and enhance the
environment with emphasis on health and a better life; II. The
controversy in the USA concerning the measurement and risks due to
exposure to radioactive radon; III. The problem of providing potable
water in the face of increasing water shortages throughout the world,
one of the options being nuclear desalination.
Cost/Benefit Analysis of a JIT Supply System in a
Car‐assembly Plant
Authors: Fabry R. , Gelders L.
Published: May 2006

Describes Ford′s plans to replace the supply system at its largest
car‐assembly plant by a full JIT‐type of supply system where linkages
with suppliers are controlled by a computer network. A feasibility study
and a cost/benefit analysis of this new supply system have been made.
The operation involves in‐plant modifications; new material handling
equipment; standardisation of packaging material; new procedures for
transport; identification; reception and invoicing, etc.
RETAIL EFTPoS 90: PAPER HOLDS OUT AGAINST PLASTIC
Authors: Penn Vic
Published: May 2006

A summary of the Retail EFTPoS 90 conference is given. The
conference highlighted many developments over the past 12 months in the
progress of EFTPoS UK, and was enthusiastic about its future as a
leading payment method system for the country′s retailers. News of other
payments was also discussed, including a futuristic look at the smart
card on the one hand and an overview of how retailers would benefit from
the dismantling of the credit card anti‐competitive agreements on the
other. Balancing the discussion about plastic payments, a contribution
from Transax Financial Services, the UK′s largest cheque guarantee
company, drew attention to the continuing presence of the cheque (still
Britain′s second most preferred method of payment after cash) and
highlighted the increasing requirement for retailers to be able to
accept cheques without the risk of fraud.
MEADOWHALL: ITS IMPACT ON SHEFFIELD CITY CENTRE AND
ROTHERHAM
Authors: Williams Jeremy J.
Published: May 2006

In September 1990 the Meadowhall Regional Shopping Centre in
Sheffield′s Lower Don Valley opened its doors to trading. There has been
much speculation of its anticipated impact on neighbouring shopping
centres. The Regional Shopping Centre phenomenon is briefly examined
before looking at the likely impact of Meadowhall on Sheffield City
Centre and Rotherham in more detail. Both centres face a number of
problems in retail provision. Sheffield City Centre is hampered by its
linear nature with three distinct areas of retailing. Like many town
centres, problems of traffic congestion and the need for more parking
are evident in both cases. Meadowhall provides 12,000 free parking
spaces and will attract the car owner. With car ownership on the
increase this has implications for existing retailers. Finally, the
question of whether any initiatives are being proposed by public and
private bodies to promote the traditional high street shopping
environment in Sheffield or Rotherham is examined.
THE IMPACT OF LOGISTICS ON RETAILING AND PHYSICAL DISTRIBUTION
Authors: Sussams John E.
Published: May 2006

Recent trends in logistics and the impact that they are having on
retailing and physical distribution are described. Logistics is viewed
as a holistic science, concerned with the ways in which the parts of a
logistic system or supply chain are connected and integrated. The aim is
to make the optimum use of resources in areas such as warehousing,
transport, inventory, planning and control, while meeting externally
specified service criteria. The essential techniques include various
ways of classifying products and customers or retail outlets, of
defining and modelling the system under study, and of analysing the
flows of goods, information and money. For the future, the role of
information technology is seen to be of ever increasing importance.
However, emphasis will continue to be placed on the avoidance of all
kinds of delay, on energy conservation and on environmental issues.
GROCERY DISTRIBUTION IN THE UK: RECENT CHANGES AND FUTURE
PROSPECTS
Authors: Moore Elizabeth Jane
Published: May 2006

Developments in UK grocery distribution are reviewed; namely
centralised networks, composite networks and the increasing use of third
party contract distributors. Issues likely to affect the future
development of physical distribution are also discussed, such as the
quality of operations, customer service improvements through utilisation
of information technology, the “greening” demands likely to
be encountered and the opportunity for UK distribution companies to
expand their services throughout Europe. The major conclusions are found
to be that UK grocery distribution is highly developed; centralised,
composite systems are in place either operated in‐house by the user or
contracted out to third party distribution companies. Quality, service
and greening issues are likely to become the tools operators will use to
gain competitive advantage in this highly competitive marketplace both
in the UK and throughout Europe.
Integrating Quality into the Business
Authors: Pentecost David
Published: May 2006

Discusses how the privatisation of British Telecom brought new commercial opportunities as well as competitive challenges. Asserts BT′s vision is to become the most successful global telecommunications group. Contends that TQM provides the framework for accomplishing the goal. Describes how BT creates customer/supplier partnerships and how it implements its TQ strategy. Stresses it is essential that quality is made part of daily management activities. Contends as BT moves to a total quality culture, everything else will fall into place.
The Team Approach
Authors: McRobb Max
Published: May 2006

Explains how customers and suppliers should work together for greater profitability. Discusses how it is only with the advent of new quality philosophies that the relationship between a customer and its suppliers has reached a level of strategic importance. Asserts that the relationship should be one of partnership in a common enterprise. Discusses two case studies which show different approaches using the concept. Describes how, in the first study, the suppliers are brought to the customer; in the second, the customer went to the suppliers. Concludes that all parties should be successful in their associated businesses and should make a profit.
Quality Management at SAAB
Authors: Lilja Owe , Schroder Harald , Knutsson Torsten
Published: May 2006

Describes SAAB Aircraft′s operator responsibility system. Discusses how the aircraft division has met changing market conditions by adopting a TQM approach to business. Asserts that workers have become responsible for their own quality. Contends one result of this programme has been the virtual elimination of SAAB′s quality inspection department. Discusses implementation. Discusses how quality is checked‐in rather than built‐in. Asserts the need to set the standards according to the decided requirements. Concludes by asserting that what is needed is to build a quality environment.
Transforming Culture
Authors: Smith Steve
Published: May 2006

Examines the three essential factors vital to success in transforming culture: clarity of purpose, leadership, and a planned change process. Considers organization culture is a way of describing the behaviours which predominate in the business. Suggests three ingredients to make a difference. Concludes that a change in management approach is responsible for turning businesses around. Contends that not all significant culture changes have arisen from crises but that some companies are undergoing major transformation from a position of strength because they want to stay ahead.
Working Together
Authors: Chase Rory
Published: May 2006

Explains how Leyland Daf is relying on its TQM initiative to provide the competitive edge. Describes how the company launched a number of quality campaigns and how it introduced a large arsenal of manufacturing techniques. Describes how a top‐down approach to TQM was adopted. Asserts that the key to success at the company is the education programme which has been the catalyst for culture change throughout the organization. Concludes that culture change is at the heart of the company′s success.
Why TQM?
Authors: Van Cuylenburg Peter
Published: May 2006

Asserts that total quality is a competitive imperative for the 1990s, and that it must become part of the corporate culture. Contends that in such a culture employees cannot help but be involved, and through this involvement, management can empower employees to continuously improve their performance. Emphasises the importance of processes and discusses the process approach using examples from Mercury Communications. Examines the value of measuring, and the team approach, as well as the zero defects philosophy. Concludes that the opportunity to be part of a quality action team is significant motivation for employees, and that companies without an effective total quality programme in the 1990s will be rejected by their customers and beaten by their competitors.
The psychology of TQM
Authors: Ullah Philop
Published: May 2006

Considers that implementing total quality management is more a matter of changing people than changing technologies. Shows how psychology can be used to facilitate the process. Examines attitudes and behaviour, values and motivation. Discusses work redesign and goal setting as methods of motivating staff to achieve desired standards of work behaviour. Finally, considers the importance of psychological measurement to test customer attitudes. Concludes that there are other areas of organisational psychology which have implications for implementing a programme of total quality, and that the human side of TQM is at least as important as the technical side.
Beyond stars and crowns
Authors: Buxton Tony
Published: May 2006

Discusses the accreditation of the Avant Hotel, Oldham, Lancashire, UK, the first hotel registered to BS5750, the British Standard for quality procedures. Asserts that now people will know exactly what standard to expect. Outlines how the hotel′s accreditation came about and discusses problems with implementation and what is involved in maintaining the standard. Considers the effects of accreditation on staff and the benefits of maintaining BS5750. Concludes that competition is becoming more acute and guests are wanting value for money and the consistency which standard BS5750 registration ensures.
A golden opportunity
Authors: Carson John
Published: May 2006

Asserts that it is important that customer satisfaction is properly measured for it is the only way to ensure that the process is delivering the right results. Contends that the ultimate object of TQM is to improve quality for the customer and that it is through data that a company′s improvement plans can be adjusted according to customer needs. States that customer satisfaction indicates how well the organisation is progressing in its pursuit of total quality. Addresses the need for a constant measurement of internal and external customer satisfaction levels. Suggests that an organisation should involve senior managers in the process of measuring customer satisfaction, and that it should be continued in order to reap the real benefits, and to identify the real areas for quality improvement which will increase customer satisfaction and provide a base for long‐term profitability.
CSM: the wave of the future
Authors: Crosby Lawrence
Published: May 2006

Asserts that the essential role of Customer Satisfaction Measurement (CSM) is not simply a research activity, but a key management tool. Suggests the Quality Integration Framework as one attempt to blend the components of external, perceived quality (upper pyramid) with a hierarchy of organisational elements pertaining to the company′s internal quality (lower pyramid). Proposes that total quality can exist only when the two pyramids are closely aligned. Considers the external and internal quality and discusses some implications of the Framework. Concludes that CSM is a strategic tool which progressive companies will treat as an integral element of the firm′s total quality management.
Effective customer care
Authors: Morris‐Cole Martin
Published: May 2006

Measuring customers′ perceptions and expectations can be very difficult. Suggests how to avoid these difficulties and presents a proven measurement system. Asserts that to be successful it is necessary for service to be addressed in the same way as traditional business strategies. Discusses customer surveys and the resulting customer perceptions and expectations. Suggests ways in which the problems might be overcome. Concludes that an assessment figure is more easily understood when it is obtained from a sound system, and that results should be used positively to achieve service improvement. Advises having a long‐term service plan to ensure later efforts are pertinent and financed.
Building energy and management systems – A technical
briefing
Authors: Eastwell Andrew
Published: May 2006

Outlines the history and functions of BEMS – Building energy
and management systems and is intended as a briefing note to those not
directly involved with the application of building controls, but who
work with those who are. It details the technical aspects of the system,
and discusses both schemes for future development and the system′s
relevance to structural engineers.
Structural vibrations: Part I – Basic theory and testing
Authors: Williams Clive
Published: May 2006

Briefly outlines the nature of vibrations and some of the factors
to be considered in their measurement and analysis. Acts as an
introduction to the surveyor or engineer who does not normally deal with
vibrations, but who is aware that he may experience problems with them.
Hard public access floors: A problem for the industry – Part 2
Authors: Bloomfield Roger
Published: May 2006

Discusses some of the extent and consequences of failures of hard
public access floors, affecting among other building types: hospitals,
airports, railway stations and shopping centres. Describes the attitudes
taken by clients and project managers, with reference to the growth of
new and refurbished façadism and themes, and to conservative
outlooks by proprietors of superstores and transport industries.
Outlines solutions to problems with respect to changing trends, such as
client requirements for designers to accept design liability for fitness
for purpose of flooring systems, performance specifications incorporated
in contract documentation and the increasing proportion of value of work
being done in the building industry by specialist sub‐contractors.
Discusses methods, quality assurance and quality control, giving
examples from the industry. Compares and contrasts some differing
approaches to the ways in which the industry deals with the generation
and provision of information and advice about standards and techniques,
and particular materials and systems. Suggests that more explanation
needs to be given to the reasoning behind the failure of some techniques
and the creation of design guidances.
Structural vibrations: Part II – Industrial problems
Authors: Williams Clive
Published: May 2006

Outlines some basic forms of dynamic loading which cause
vibrational problems in structures. Presents information on the
possibility of structural damage occurring from vibration. Discusses the
human response in terms of its often being the limiting factor in terms
of amplitude which can be tolerated within a structure. Details
industrial vibrational problems, covering areas of traffic, piling,
forced vibration and industrial plant.
The Long‐Term Mortgage Market Now: UK Banks, Foreign Banks
and Assurance Companies
Authors: Raphael Carroll
Published: May 2006

Reviews recent (from the mid 1970s) economic history, applying it
to today′s mortgage market. Discusses loan sources – UK banks,
overseas banks and life assurance companies. Concludes that the
immediate future looks uncertain but longer‐term prospects look bright.
An Approach to Property Joint Ventures
Authors: Albert David , Watson John
Published: May 2006

Overviews partnership structure and taxation. Explains Joint
Venture Company (JVC) structure, taxation and accounting. Compares
Partnership with JVC. Explores the possibility of other structures.
Concludes that before structuring a joint venture, consideration should
be given to the needs of all parties.
Aspects of the Negotiation of an interest Rate Cap
Authors: Nicholson David
Published: May 2006

Gives background behind and reasons for an interest rate cap.
Explains the negotiating process and the documentation. Cautions that
interest rates may still be subject to variation and both default and
termination conditions must be carefully considered. Cautions also that
the purchaser must be careful about which affiliated companies are
allowed in the schedule.
The Use of Deep Discount and Zero Coupon Bonds in the UK
Property Market – 1
Authors: Shayle Anthony
Published: May 2006

Notes there has been a growing awareness of the need to introduce
hybrid financial instruments to the property financing market. Examines
the characteristics of deep discount, zero coupon and stepped bonds.
Discusses cash flow, accounting and taxation. Concludes that these
techniques offer new dimensions to the changing requirements of property
finance.
Alternative Dispute Resolution
Authors: Blows Neil
Published: May 2006

Examines the principal features of Alternative Dispute Resolution
(ADR). Considers the benefits to banks and financial institutions in the
resolution of commercial disputes. Concludes that the increasing use of
ADR techniques in the UK to settle disputes seems inevitable.
The document supply service of INSDOC: an overview
Authors: Karanjai Aruna , Mujoo‐Munshi Usha
Published: May 2006

Reports on the Indian Scientific Documentation Centre (INSDOC),
which has offered a document supply service to the scientific community
in India since 1952. Reviews this service through the years, taking into
account the fluctuating trend in the demand for document copies, the
usual channels of procurement of documents, the satisfaction level, the
speed of supply copies. Attempts to identify the reasons for the recent
decline in the number of requests for copies of documents.
New directions for document delivery: QUARTET’s experiments
with ADONIS
Authors: Tuck William R
Published: May 2006

Discusses QUARTET, the experimental project looking at the idea of
a fully automatic document delivery service, able to provide users with
source material on request from an electronic store. Details the ADONIS
database of 219 biomedical journals on CD‐ROM which formed the primary
material for the experiments. Shows that such systems are technically
feasible and may have considerable benefit in providing research workers
with a “just‐in‐time” information delivery service that
avoids some of the inherent costs of more traditional methods.
Copyright law and document supply: a world‐wide review of
development 1986‐89
Authors: Cornish Graham P
Published: May 2006

Looks at recent revisions of copyright in countries around the
world. Discusses proposals in the European communities for harmonization
of copyright law; member countries have introduced new laws of their
own; the UK allows some copying freedom by individuals and libraries,
but the allowances are much more carefully regulated. Details Spain′s
new law which introduces fair dealing for the first time; new
legislation in Singapore and Korea which allows library and private
copying while protecting publications from other countries. Reviews
changes in the United States, Canada and Australia and in some
developing countries. Concludes that there is tremendous pressure on
those countries outside the framework of international copyright
treaties to reform or introduce law so that they can join.
ADONIS – document delivery in the CD‐ROM age
Authors: Stern Barrie T , CJ Compier Henk
Published: May 2006

Presents results of a two‐year trial, undertaken by the ADONIS
Consortium, in which CD‐ROM containing facsimile images of pages of
articles, abstracts, editorials, letters and other items from 219
biomedical journals were delivered to document supply centres. Shows
sufficient potential for the members of the ADONIS Consortium to
introduce a commercial service.
Acquisition and co‐operative use of serials
Authors: del Sol Patricio , Luisa Arenas F. Maria , Manuel Garcia Jose
Published: May 2006

Proposes the creation of a co‐operative acquisition centre that
would permit improved use of serials to academic users in university
libraries. Supported by the latest telecommunications technology the
system would permit reception of requests for journal articles in a
simple and rapid manner. Outlines economic feasibility and concludes
that the creation of a centre is technically and economically feasible.
Booting Up
Authors: Brothers Hardin
Published: May 2006

Discusses the booting up process of IBM‐PCs. Considers the function
of IO.SYS or IBMBIO.COM in initializing hardware and loading MS‐DOS, and
the MS‐DOS file processes that lead to the loading of COMMAND.COM, and
the subsequent AUTOEXEC.BAT file search. Suggests ways of altering the
COMMAND.COM program to change commands or limit/expand user capability.
NeXT and the Library Workstation
Authors: Valauskas Edward J.
Published: May 2006

Considers what the NeXT computer can offer libraries as an
alternative to conventional mainframe‐PC‐terminal systems for sorting,
storing, and displaying bibliographic information. Discusses the NeXT
computer hardware, software, the idea of a library workstation, and the
promise of the Digital Librarian utility. Surmises that, despite
criticisms of cost, NeXT offers the possibility of a transformation in
the way bibliographic information is handled by both patrons and staff.
Selecting Printers and Modems
Authors: Buis Vern
Published: May 2006

Discusses the suitability and characteristics of various printer
and modem types for OCLC library applications. Considers the features
and suitability of daisy wheel, dot matrix, and laser printers for
various tasks, and features and terminology used in modems. Concludes
that printer choice depends on intended use, while modems should be
Hayes‐compatible and of sufficient transmission speed.
Using Multiple CD‐ROM Databases on One Workstation (or How to Bool the System)
Authors: Speed Hensinger James
Published: May 2006

Examines a method of using more than one CD‐ROM database on a
single hard disk. Discusses the use of AUTOEXEC.BAT and CONFIG.SYS on
DOS, the additional problems that can occur with multiple database used
by people lacking DOS skills, and lists the batch files that should be
created in the root directory. Concludes that the system suggested
should not be used by rote, since every hard drive has a unique file
structure: also the technique is susceptible to the inappropriate use of
other DOS commands.
Uploading Local System Cataloging into OCLC
Authors: Aroksaar Richard , Traxel Ellen
Published: May 2006

Discusses the introduction of an efficient way to get local
cataloguing onto OCLC to maintain resource sharing, in a library where
original cataloguing is performed directly onto a local system.
Describes the techniques employed using ProComm to automate OCLC dial
access, the routine to transfer dBASE to ProComm, and the script of a
sample automatic data entry session.
Librarians, HyperCard, and Information: Culture 1.0, Past and Prolog?
Authors: Welsch E.K.
Published: May 2006

Discusses the impact of HyperCard on libraries, issues surrounding
its application, design considerations, and its application in a
commercial product, Culture 1.0 as an example of information potential
and problems. Surmises that librarians′ views of technology are the
critical issue, the quality of the information contained by technology
being more important than the technology itself.
SCANdalous Behavior
Authors: Cheney H.
Published: May 2006

Examines the advantages of hand‐held scanners in conjunction with
DTP. Discusses the capabilities of various scanners, the problem of
aspect ratios, the Optics program, scanner installation, scanning
photos, and dots per inch options. Concludes that a period of
experimentation is needed to explore the capabilities of hand scanning.
Why One Medium Isn’t Enough
Authors: Lauer H.
Published: May 2006

Discusses the benefits of multimedia access to computer systems for
blind people. Considers the advantages of Braille, speech systems, the
consequent need for a multimedia approach, paperless Braille displays,
the need to transcribe information, computer‐assisted library service,
and the cost implications of these services.
LANs in the Library Part I
Authors: Speed Hensinger James
Published: May 2006

Identifies the three reasons that LANs are used in libraries: to
share expensive hardware; to share information resources; and to
facilitate communication. Touches briefly on the subject of LAN hardware
and software.
Using the search CD450 System: Hints for novice searchers on refining a search
Authors: Hudson John
Published: May 2006

Provides tips for using the Search 450 system and refining the
skills needed to quickly and efficiently select what you are looking
for. Recommends that you first analyze the problem; then, use specific
terms in your search; be selective in your use of truncation; use logic
in combining terms; limit the search to particular fields; and search by
proximity of terms.
Single Spine Label Production Using Wordperfect
Authors: Bahrenfuse Susan
Published: May 2006

Gives examples of how to use WordPerfect version 5.1 to create
spine labels, without having to purchase the CAT CD450 system. Provides
instructions for choosing a label format; constructing the macros; and
printing the labels.
ILLFILE Revisited
Authors: Levin Carol , Nolte Jim
Published: May 2006

Reports of the updates made to ILLFILE, a program which extracts
data from OCLC ILL workforms in order to collect data by computer rather
than manually. Describes the changes to the program over the last two
years and how the new version can be customized.
Online with a Macintosh
Authors: Beagle Don
Published: May 2006

Considers the reasons for the late arrival of Macintosh computers
on the library scene and attemps to answer questions about how to use a
Mac for online searching. Outlines several possibilities for accessing
OCLC and commercial databases using a Mac, using cheap or expensive
software, or developing a custom‐made interface
Using Crosstalk Scripts To Save Time And Labor In Interlibrary Loan
Authors: Kane Matthew J.
Published: May 2006

Examines the use of Crosstalk Mark IV software to automate
searching of OCLC ILL requests on a public access catalog in order to
make searching more efficient. Details the creation of a
specially‐written computer programme in order to completely automate the
process so that all requests can be made by electronic mail.
CD‐ROM: A New Light For The Blind And Visually Impaired
Authors: Mates Barbara T.
Published: May 2006

Advocates the use of CD‐ROM technology to enable blind or visually
impaired library users to access information, which can be downloaded on
to a disk and then treated in one of three ways: it can be translated
into and printed in Braille; it can have the text enlarged sufficiently
for a visually impaired person to read it; or it can be read aloud by
screen‐reading software. Evaluates some of the reference CD‐ROMs
available and lists the equipment that will be needed in order to
provide access for the users.
Making Life Easier In The DOS Environment: Hard Disk Facts And PKZIP
Authors: Halkias Serafim , Jackson Stephen
Published: May 2006

Offers advice to librarians using DOS‐based machines on how to cope
with hard disk failure and on the best ways to back up data. Gives
instructions on an alternative to backup programmes, which is to use a
data compression programme such as PKZIP.
PRISM Service Documentation: Did You Know...?
Authors: Wright Becky
Published: May 2006

Considers the special features built into the PRISM documentation
and training materials. Discusses the format of the documentation,
particularly new features: introduction to PRISM, system access and
operation, use of icons, appendices, and comparisons with earlier OCLC
systems.
Spreading CD‐ROM Technology Beyond the Library: Applications for Remote Communications Software
Authors: Bell Stephen
Published: May 2006

Considers the use of Remote Communications Software as a
cost‐efficient solution to sharing information with offsite users.
Discusses theuse of RCS, typical library applications, and the potential
disadvantages of RCS. Concludes that RCS is particularly applicable in
making technologies such as CD‐ROM and microcomputer databases available
to remote users at a low cost.
Interlibrary Loan
Authors: Kaufman David
Published: May 2006

Discusses the introduction of PASSPORT software and the effect it
has on ILL work. Suggests eight function key macros designed to make use
of PASSPORT easier. Describes what each macro suggested does, and gives
step‐by‐step instructions to activate each.
OCLC Users Council
Authors: Bierman Kenneth J.
Published: May 2006

Reports on the issues raised in the OCLC Users Council meeting of
1991. Discusses the changing roles of special, academic, and public
libraries, OCLC finances and alliances, MAPS acquisition and services,
the Z39.50 technical standard, the progress of PRISM and the new
network, and other business of the meeting.
Using Interlibrary Loan Data in Collection Development
Authors: Lahmon Jo Ann
Published: May 2006

Examines the use of Interlibrary loan databases and online logging
systems in determining which titles are collected. Discusses the
objective of collecting ILL data, alternative data sources, the system
used at UTK, and the challenges to data collection. Concludes that
formal evaluation of the system will take place after the service has in
place for a year, while ILL data supply will become increasingly
important for collection development.
Public Services
Authors: Townsel‐Winston Melinda
Published: May 2006

Discusses the introduction of OCLC′s FirstSearch Catalog reference
system. Describes the field‐testing of FirstSearch, the hours of
operation, the databases available through the system, and the pricing
systems that may be employed.
Original Cataloging Using CAT ME Plus at the University of Florida
Authors: Walton Carol , Covey William
Published: May 2006

Discusses the implementation of CAT ME Plus software designed to
increase cataloguing efficiency. Describes the previous cataloguing
system, the changes brought about by the new system, the problems with
CAT ME Plus installation, and the advantage of the new program.
Concludes that CAT ME Plus has the benefits of avoiding double keying,
unnecessary discussion, and reducing the amount of time spent on data
entry.
The Workstation in the Academic Research Library Setting
Authors: Brandt D. Scott
Published: May 2006

Claims that there are three basic scenarios or models of
connectivity between workstations that are likely to occur in research
library settings. Looks at the use of modems to access data sources and
services. Examines the use of networks, from simple networks of a few
terminals connected to one computer, through to the use of the Internet
to both access and disseminate information. Looks at the problems
involved in accessing commercial services that are not on the Internet,
and some possible solutions.
Action learning: a short managerial guide
Authors: Margerison Charles
Published: May 2006

Examines action learning as a way for individuals to educate
themselves for management positions. Considers classroom learning
courses and distance learning. Focuses on action learning as a way to
develop practical management skills. Proposes levels of action learning,
learning methods, ways to organise action learning. Finally, outlines
the learning process and the philosophy of action learning.
Management development in the retail sector
Authors: Canning Roy
Published: May 2006

Describes a management development programme involving a major UK
retail company in 1985. Reports on the aims of the development
programme. Examines the main elements of the programme, which comprised
six three day workshops, preparatory work, short external courses,
individual tutorials and an extended group project. Presents a formal
evaluation and validation of the programme which included the outcomes
for the individuals attending and outcome for the organization.
Concludes that management development is something which is part of the
culture of the organization and should be seen as an integral part of
how strategic decisions are taken to manage human resource development.
Developing success
Authors: O’Farrell Mike
Published: May 2006

Reports on Action Profiling, a new management development programme
designed to ensure that individuals in an organization are focusing on
the same objectives. Examines Action Profiling, which produces a
decision‐making profile for each person, together with a personal action
plan. Reviews the results of the programme, assessing the benefits.
Concludes that Action Profiling will be of significant help in
organizations′ new divisions.
Self development
Authors: Stewart Rosemary
Published: May 2006

Considers what the phrase “self development” really
means for management. Examines the rationale behind general trends
towards self development approaches. Discusses the implications for the
organization as well as the individual. Finally considers the learning
community as a whole and managers′ responsibility for facilitating their
subordinates′ development.
Learning in a cross‐cultural setting
Authors: Potter Christopher
Published: May 2006

Describes a training event for healthcare managers in Saudi Arabia.
Using role playing techniques the objective was to help them to become
more effective at running meetings. The analysis showed that this method
did work in a cross‐cultural setting, it is a relatively simple and
cheap option and provided the students with real meeting experience.
“Executive” simulation
Authors: Henfrey Richard
Published: May 2006

Describes the use of a business simulation package –
“EXECUTIVE” – as a means of enhancing the induction
and retention of graduate trainees in the worlds largest accountancy and
management consultancy firm. Using a PC, teams of four‐ten people solve
problems of marketing, production and personnel problems. Concludes that
the simulation was valuable and they are now looking at a more complex
derivative for more senior management.
Winning through service
Authors: Hall Stephen
Published: May 2006

Suggests major factors that will enable service companies to become
winners in the 1990s. Includes comment on strategic vision in service
delivery, customer needs, communicating leadership vision to front‐line
people and the necessary investment in training. Discusses
“customer service burn‐out” and a formula for success.
Suggests an upsidedown pyramid in line management.
A case of disappearing pills
Authors: Barnett Theresa R
Published: May 2006

Examines the use of inter‐active video to help train managers to
deal with with staff discipline. Using a case study researched from real
life allows the manager to develop problem‐solving skills and to apply
theoretical learning about the law and disciplinary processes to a
realistic situation.
Developmental Management: An interview with Ronnie Lessem
Authors: Bickerstaffe George
Published: May 2006

Defines “developmental management” as based on
individuality, attunement and alignment rather than on planning,
co‐ordination and control. Discusses the “soft edge” of the
organisation as opposed to the hierarchical and paternalistic side and
compares European with Japanese styles. Considers it to be important now
and will demand new management skills.
Meeting with success?
Authors: Green Walter A , Lazarus Harold
Published: May 2006

Based on the responses of over 1,000 executives, the findings of
this research pinpoint the key elements for effective management and
reveal the disparity between perceived importance and actual use.
Produces survey results highlighting the significant differences in
meeting habits among different groups – and men and women.
Concludes that meetings not only mirror management but are also an
important indicator of management ability and may be a key factor in
career advancement.
Making Local Authority managers more businesslike
Authors: Alexander Ziggi , McEwen Neil
Published: May 2006

Describes the process of change at Birmingham City Council to cope
with new legislation including compulsory competitive tendering.
Achieving the strategic objectives of the City Council needed key
elements of education, training and development for all employees and
Members. Describes the design and development of the training programmes
and considers the client/consultant relationship. Concludes that a key
lesson is of the joint involvement in developing not only participant
skills and knowledge but the training skills of the client.
I wish I could do that
Authors: Kemp Cricket , Bookman Ashley
Published: May 2006

Describes competence modelling at Tioxide, UK. Dissatisfied with
using models of specific management competences solely for assessment
and selection Tioxide transformed it into a tool to develop greater
flexibility among managers. Beginning with four days of modelling skills
uptake participants went on to model as many management competences as
they could in the next three weeks. The outcome was a group of
individuals who could elicit, model and develop their own new skills as
well as being able to teach these new skills.
The personalities of strong executives
Authors: Coates Dennis E
Published: May 2006

Presents his study of the personality profiles of over a thousand
managers at all levels based on neuropsychology and cognitive
psychology. Notes that no single cognitive style emerged as best for
executive management and considers the implications for executive
development. Concludes that executives can continue to grow without
leaving behind the personality strengths they already have but
recognising these strengths actually facilitate the process of
development.