The impact of the war on the sphere of administrative services
Authors: Tymoshchuk Viktor 
Published: September 2022

Introduction. The article considers the issue of the impact of martial law on the sphere of administrative services. After all, basic administrative services will remain necessary even during the war. Therefore, an attempt is made to examine the main challenges that arose for consumers of services in the fi rst days and weeks of the war, the decisions of public authorities in this area.
Aim of the article. The purpose of the article is the need to identify both critical groups of administrative services or individual services, and decisions to be made from the events of the active phase of the Russian war against Ukraine in the period from February 24, 2022. It is necessary to analyze everything that has already happened and draw conclusions so that consumers of services have access to at least basic services and take into account security factors. Ukraine must emerge from this situation even stronger. The aim of the article was also to formulate and advocate recommendations for the responsible public authorities for
the future.
Results. The results of the study are key changes in such groups of basic administrative services as registration of civil status, passport services, administrative services of a social nature, registration of business, real estate, vehicles, issuance of driver’s licenses. Problems of identifi cation, in case of loss of
all documents, and simultaneous closing of the demographic register are noted; in general, suspension of all services provided by state registers; temporary inability to provide most of the services provided by integrated offi ces – centers of administrative services (CNAP); disruptions in the main application of electronic services in Ukraine.
Conclusions. Each group of basic administrative services must have a procedure for providing them in case of diffi cult security situations, such as during the war. The needs and possibilities of providing such services should be taken into account even when there are problems with access to state registers. To do this, you can provide paper records and subsequent confi rmation of actions (services). Persons who have lost their documents must be able to establish their identity by available means of proof. It is necessary to ensure equal access to all services for the «non-digital» part of the citizens. It is useful to return documentary evidence of the person’s place of residence in passport documents. It is advisable to consider the introduction of a simple notifi cation model for declaring a place of residence. It is very important to avoid «communication gaps» between the announced opportunity to receive certain services and their technological and organizational implementation. In the current environment, it is extremely important to keep the staff of the CNAP and administrative service providers from redundancies due to possible budgetary diffi culties. To do this, it is necessary to develop and enshrine in law the tools of underemployment; granting permission for part-time work in areas, etc.

Key words: administrative services, martial law, war.