Factors influencing the successful implementation of a novel digital health application to streamline multidisciplinary communication across multiple organisations for emergency care
Authors: Bagot Kathleen L. , Bladin Chris F. , Vu Michelle , Bernard Stephen , Smith Karen , Hocking Grant , Coupland Tessa , Hutton Debra , Badcock Diane , Budge Marc , Nadurata Voltaire , Pearce Wayne , Hall Howard , Kelly Ben , Spencer Angie , Chapman Pauline , Oqueli Ernesto , Sahathevan Ramesh , Kraemer Thomas , Hair Casey , Dion Stub , McGuinness Connor , Cadilhac Dominique A. 
Published: September 2023

Rationale

Delivering optimal patient health care requires interdisciplinary clinician communication. A single communication tool across multiple pre‐hospital and hospital settings, and between hospital departments is a novel solution to current systems. Fit‐for‐purpose, secure smartphone applications allow clinical information to be shared quickly between health providers. Little is known as to what underpins their successful implementation in an emergency care context.

Aims

To identify (a) whether implementing a single, digital health communication application across multiple health care organisations and hospital departments is feasible; (b) the barriers and facilitators to implementation; and (c) which factors are associated with clinicians' intentions to use the technology.

Methods

We used a multimethod design, evaluating the implementation of a secure, digital communication application (Pulsara™). The technology was trialled in two Australian regional hospitals and 25 Ambulance Victoria branches (AV). Post‐training, clinicians involved in treating patients with suspected stroke or cardiac events were administered surveys measuring perceived organisational readiness (Organisational Readiness for Implementing Change), clinicians' intentions (Unified Theory of Acceptance and Use of Technology) and internal motivations (Self‐Determination Theory) to use Pulsara™, and the perceived benefits and barriers of use. Quantitative data were descriptively summarised with multivariable associations between factors and intentions to use Pulsara™ examined with linear regression. Qualitative data responses were subjected to directed content analysis (two coders).

Results

Participants were paramedics (n = 82, median 44 years) or hospital‐based clinicians (n = 90, median 37 years), with organisations perceived to be similarly ready. Regression results (F(11, 136) = 21.28, p = <0.001, Adj R2 = 0.60) indicated Habit, Effort Expectancy, Perceived Organisational Readiness, Performance Expectancy and Organisation membership (AV) as predictors of intending to use Pulsara™. Themes relating to benefits (95% coder agreement) included improved communication, procedural efficiencies and faster patient care. Barriers (92% coder agreement) included network accessibility and remembering passwords. PulsaraTM was initiated 562 times.

Conclusion

Implementing multiorganisational, digital health communication applications is feasible, and facilitated when organisations are change‐ready for an easy‐to‐use, effective solution. Developing habitual use is key, supported through implementation strategies (e.g., hands‐on training). Benefits should be emphasised (e.g., during education sessions), including streamlining communication and patient flow, and barriers addressed (e.g., identify champions and local technical support) at project commencement.