DIGITIZATION IN PUBLIC ADMINISTRATION IN UKRAINE: OPPORTUNITIES AND CHALLENGES
Authors: Каlinichenko Olena 
Published: January 2025

Digitalization in public administration is one of the key processes transforming modern states, enhancing the efficiency, transparency, and inclusiveness of administrative processes. This article examines the impact of digital transformations on public administration in Ukraine, particularly their role in ensuring sustainable development, strengthening democracy, and addressing corruption. The study focuses on analyzing the current state of digitalization in Ukraine’s public sector, identifying key opportunities and challenges, and exploring prospects for further development in the context of globalization and the spread of information technologies. The research highlights that digitalization offers significant opportunities for optimizing public administration, including automating routine functions, implementing electronic document management, creating platforms for egovernment, and increasing citizen participation in decision-making. Additionally, digital technologies enhance the transparency of government processes, minimize corruption risks, and facilitate citizen engagement with authorities through electronic petitions, online consultations, and public discussion platforms. The article also addresses several challenges Ukraine faces in digitalizing public administration. These include uneven access to digital resources across regions, low digital literacy among parts of the population, insufficient funding for technological solutions, and cybersecurity threats. Furthermore, the lack of a systematic approach to digitalization and insufficient integration of modern technologies, such as artificial intelligence and blockchain, hinder the implementation of digital initiatives. The study examines the current state of digitalization in Ukraine, including achievements in providing electronic services through the "Дiia" platform and the development of e-governance. The article emphasizes the importance of international experience in implementing digital reforms and adapting successful practices from countries like Estonia and Singapore to Ukraine’s realities. The authors underscore the need to develop a national digitalization strategy, improve the legislative framework, invest in cybersecurity development, enhance digital literacy, and create favorable conditions for the development of the digital economy. The findings demonstrate that digitalization is not merely a technological process but also a tool for societal transformation. It fosters a new interaction model between the state and its citizens, improves the quality of public services, and upholds the principles of open governance. However, to successfully realize this potential, it is essential to overcome existing challenges, develop effective mechanisms for implementing digital solutions, and ensure the integration of technologies into all aspects of public administration. This article contributes to understanding the strategic importance of digitalization for public administration in Ukraine, offering practical recommendations for improving administrative processes and laying the groundwork for further research in this area.