Teacher’s professional communication: Conflict security and legal security
Authors:   Ulyanovsk State University of Education, Shubovich Marina M. , Zakharova Inna V. ,   Ulyanovsk State University of Education
Published: December 2024

The problem of conflicts in an educational organization is considered in the context of the legal protection of teachers. The aim of the study is to identify ways to reduce conflict in the system of professional communication of teachers and means of ensuring the conflictological and legal security of subjects of educational relations. The object of the study is the institutional and psychological-pedagogical conditions for the occurrence of conflicts in the process of a teacher’s professional communication. The methodological basis of the research is the model of educational legal relations by V.V. Spasskaya, the concept of legal culture by D.A. Pashentsev, the principles of analysis of the educational environment and teachers as a professional community substantiated by M.A. Golovchin, the concept of psychological safety of a teacher by I.A. Baeva, the concept of the development of the conflict management culture of the teacher by N.U. Yarychev. The article uses theoretical methods – logical analysis, systematic and comparative methods, which allow us to consider the problems of pedagogical communication in the context of interdisciplinary connections. The methods of sociological survey, content analysis, methods of statistical analysis are applied at the stage of empirical research. Based on the data of an online-survey of teachers and parents (n=286), the causes and factors of conflicts in the educational environment are analyzed. The survey was conducted on the basis of educational organizations in Ulyanovsk in the spring of 2024. The anonymity of the survey allowed us to obtain fairly frank opinions of respondents with examples of conflicts, their causes and results. The scientific novelty of the study lies in the identification of structural elements of the conflictological culture of the teacher (axiological, cognitive, communicative) and their interrelationships, in the substantiation of the fact that conflictological security and legal security of the educational environment have many points of intersection, as well as in the identification and ranking by importance of the main claims of subjects of educational relations that lead to conflicts. The authors’ proposals on improving conflict-related security in educational organizations are of practical importance. The main conclusions of the article are the following. There is an increase in conflict relations in education determined by the processes of digitalization. In accordance with the principles of humanistic pedagogy, a nonviolent approach should be the basis for conflict management in the educational environment. Institutionalization of ethical principles of interaction between subjects of the educational environment and pedagogical mediation are effective means of conflict management. The legal culture and conflict management culture of a teacher are significant elements of their professional culture; the development of appropriate competencies is required during the professional training and advanced training of teaching staff.