bluuebunny/crossref_metadata_2025 huggingface dataset:
ANTECEDENCE DAN CONSEQUENCES DARI SATISFACTION WITH RECOVERY TERHADAP FUTURE COMPLAINT INTENTIONS
Authors: Praba Franciskus Maya
Published: August 2017

The background of this research is managers need to analyze that customer service failure can arise customer complaint. It must be managed by service recovery to get customer satisfaction. Future complaint intentions has relationship with customer satisfaction. Every company need to investigate which is the compatible perceived justice to applied. The objective of this research is to investigate service recovery effects toward customer satisfaction, especially perceived justice ( interactional, procedural, distributive ) and how justice effects customer satisfaction and future complaint intentions. The design of this research applies to customer Bank BCA in Semarang which is has variants occupation and the questionnaires were spreaded away to 100 respondents by using purposive sampling. The result of this research are interactional justice and procedural justice has more influence on future complaint intentions. Despite, distributive justice and satisfaction with recovery decrease future complaint intentions.Keywords: Antacedence, satisfaction with recovery, future complaint intentions
EFEK MANAGEMENT COMMITMENT TERHADAP SERVICE ON EMPLOYEE SERVICE BEHAVIORS : PERANAN MEDIASI DARI JOB SATISFACTION
Authors: Agustina Nina , , Diangtyas
Published: August 2017

The purpose of this paper is to examine the impact of management commitment to service on employee service behaviors and to develop and test a conceptual model of the antecedents and consequences of job satisfaction in the hospitality industry.The conceptual framework consists of the following constructs: management support, reward, empowerment, training, job satisfaction, extra role customer service behavior and cooperation. Moreover, six hypotheses were developed and tested. Instrument test of validity and reliability used to test the validity of the measures, while multiple regression was used in hypotheses testing. Data were collected from 110 respondent who are working at Sekolah Dian Harapan Daan Mogot, Jakarta Barat.Strong support was found for 1 of the 6 hypotheses. Findings reveal that management support has positive effects on job satisfaction. It is shown that reward, empowerment, training are not related to job satisfaction. Moreover, it is demonstrated that the two dimensions of service behavior— extra-role customer service behaviors and cooperation also are not related to job satisfaction. Importantly, it is found that job satisfaction can be created from employee service behavior as the school is applying the management support to the employees.Keywords: management commitment; management support; employee job satisfaction; service behaviors
PENGARUH KARAKTERISTIK DEWAN DIREKSI TERHADAP PENGUKURAN KINERJA BANK DI INDONESIA
Authors: Muchtar Susy , Prabowo Arifan Budianto
Published: August 2017

The purpose of this research is to analyse the effect of Characteristics of The Board of towar Directors s Bank Performance. This research was used are 19 banking firm which listed in Indonesian Stock Exchange during 2005-2008. Independent variables from this research are board size and Outside Director. Dependent variables are bank performance which include Net Interest Margin (NIM), Return On Asset (ROA), Return On Equity(ROE) and Efficiency Ratio. Control Variables are Size, Risk and Capital Ratio. The analysis method was used are multiple regression analysis. The result from this research shows that Board Size did not has related to bank performance. Outsiders has related to bank performance. Keywords: Board Size, Outside Director, Net Interest Margin (NIM), Return On Asset (ROA), Return On Equity(ROE) and Efficiency Ratio
EFEK NILAI KERJA, OTONOMI, DAN WORK SETTING TERHADAP KEPEMIMPINAN DAN PERILAKU ORGANISASI PADA INDUSTRI JASA PERHOTELAN
Authors: Prasetyawati Dea , W. Gunawan Putra Andreas
Published: August 2017

Hotel, when business and leisure blend in harmony, as one of service industry sector which has a perishable product as main product, based on their employees interaction.The service activities were produce by the employees, to keep it sustainable theemployees should be firm with their company. The antecedents of Organizational Citizenship Behaviors will appear by their answer to our question to prove about the effect of work value, autonomy and work setting on Leadership, and of course to OCBitself. This could drive a firm and comfort working condition to generate a greatservice quality.This research was done in a hotel in West Jakarta. The purpose of this study was to analyze the effect of work value, autonomy and work setting on leadership and organizational behaviors.Sample was collected from 172 employees, as our respondents. The collected data was analyzed with SEM analysis, and the questionnaire was adopted from Wright (2008).The findings suggest that work value and autonomy have significant effect on leadership. Besides, work setting has no effect on leaderships and leadership has no effect on organizational citizenship behaviors.Keywords: Work Value,Autonomy, Work Setting, Leadership, OCB, Hotel Industry
PENGARUH RELATIONAL BENEFITS TERHADAP RELATIONAL OUTCOMES BEHAVIORAL (WOM, TRUST&COMMITMENT) MELALUI SATISFACTION (SURVEI PADA NASABAH PT. BANK NEGARA INDONESIA WILAYAH JAKARTA)
Authors: Ludiya Hielvita
Published: August 2017

The background of this research was to prove the relationship marketing as approaches for attract, maintain and enhance customer relationship and to build competitive advantages strategy. To pass relationship marketing mainly concentrated on analysis of benefits (relational benefits). PT. Bank NegaraIndonesia as financial service provider makes relationship with their partner, in there many problem in those relationship.The objective of this research is know the influence of perceived relational benefits on relational outcomes behavioral (word of mouth, trust&commitment) to pass satisfaction during in PT. Bank Negara Indonesiatoward the reality act of the PT. Bank Negara Indonesia service. In the highly competitive service industries such as bank, it is very essential to encourage the patterns of continuous the repurchase and to retain customers. This may be achieved through the quality of the relationship that was establishedbetween the service provider and the customer’s.The design of this research applies a survey toward unit of analysis on PT.Bank Negara Indonesia to interview the customers for testing hypothesis. Mean while the required data consist of eight variables;confidence benefits, social benefits, convenience benefits and employee’s social regard attribute as independent variables, satisfaction as intervening variable and word of mouth, trust and commitmentas dependent variable. The design of this research applies the Likert-scale for the 5 point measurement which means strongly agree and 1 point is for strongly disagree. The aggregate numbers of customer being respondent of the study are 170.The result of this research conclude that two variable of relational benefits which is confidence benefits and employee’s social regard effecting to satisfaction. Meanwhile two variable, social benefits and convenience benefits didn’t effecting to satisfaction. And then satisfaction effecting to word of mouth,trust and commitment.Keywords : Service industries, Customer satisfaction, Individual perception, Customer relations
PENGARUH GENDER, COMMITMENT, COMMUNICATION, DAN CONFLICT HANDLING TERHADAP CUSTOMER LOYALTY PADA SALAH SATU BANK SWASTA DI INDONESIA
Authors: Jatmiko Setiawan
Published: August 2017

The background of this research is how to winning the competitions in banking industry sector, build a relationship and make customers to be loyal, to makes banking managers must strive to develop their strategy to achieve customer loyalty. The objectives of this research is to investigate the effect of gender, commitment, communication and conflict handling on customer loyalty in Indonesian private banking. A theoritical framework was developed to test the effect among the study construct. The design of this research applies to one of the biggest local bank in Indonesia and the questionares were spreaded away to 150 respondents / customers from 4 branches in Jakarta and by using purposive sampling. The results of this research show that gender does not significantly effect on customer loyalty but commitment, communication and conflict handling are significantly effect on customer loyalty.Keyword : gender, commitment, communication, conflict handling and customerloyalty
PENGARUH PERCEIVED QUALITY TERHADAP KESETIAN MEREK DAN CITRA MEREK
Authors: Wisnu Wisnu , Hermawan Asep
Published: August 2017

The aims of this research is to explore interrelation of perceived quality toward brand loyalty and brand image in hotel industry. The research is based on recommendation of previous studies, the scale constructed to measure perceived quality, brand loyalty and brand image. The present study used sample of selected 100 actual guest of GrandTropic Suites Hotel Jakarta. Multiple Regression is used to test the model.The Findings in this research support the brand loyalty and brand image in hotel industry. The present study contributes to the understanding of customer-based brand loyalty and brand imageby examining the dimensionality of this construct. Further research should attempt to examine and compare brand loyalty and brand image among different hotel categories. The research shows that hotel managers should try to influence perceived quality, brand loyalty and brand image in their organization and design their service delivery process by considering relations between customer based brand loyaltyand brand image.Keywords: Hotel, Perceived Quality, Brand Loyalty, Brand Image.
ANTESEDEN DAN KONSEKUENSI DARI KUALITAS HUBUNGAN
Authors: Faik Ali
Published: August 2017

This antecedents and consequences research is from relationship quality aimedto analyze the use of relationship quality dimensions such as customer orientation,relational orientation, mutual disclosure and service providers attribute, that are will impact to share of purchase, relationship continuity dan word of mouth in certain service industry like restaurant. The method of this reasearch is convenience sampling by givingquestionnaires to D’Cost costumers in Gondangdia region, South Jakarta within one month with 185 respondents. The result of this emperical research is relationship quality in service industry D’Cost showed customer orientation has significant influence to relationsip quality, relational orientation has significant influence to relationship quality, mutual disclosure has significant influence to relationship quality, service providers attributes has significant influence to relationship quality. Whereas, relationship quality has significantinfluence to share of purchase, and relationship quality has influence to relationship quality mwhich influence word of mouth.Keywords : relationship quality, relational orientation, customer orientation, mutual disclosure, service providers, share of purchase, word of
PENGARUH WORD OF MOUTH DAN PERCEIVED VALUE TERHADAP REPURCHASE INTENTION DILIHAT DARI PERBEDAAN JENIS KELAMIN PASIEN PADA RUMAH SAKIT PERTAMINA
Authors: Zainal Chrisnaldi Arif
Published: August 2017

Repeat business is important for service providers to be able to succeed in the current economic situation. Considering about the success of sales in General as seen from the number of repeat customers coming and still much cheaper cost to bring long term customers rather than looking for new customers, as well as developing efforts to redirect the customer to use the services ofhis return is critical for the continuity of the subject of a survival of a company. The goal of this research is to examine the behavior of post-consumer shopping includes word of mouth, perceived value, and repurchase intention in the sphere of business services. In addition, there is a gender role as moderator variables. Framework of the theory adopted from previous research to test each connection variables. An analysis of data before it has been revealed thatthere are gender influence of the relationship between word of mouth and perceived value of repurchase intention in the case study of a beauty salon. However, differences in the object of research, the number of samples, and the possible have different results. The findings in this study indicate that gender roles are not very significant in moderating relations word of mouth as well as the perceived value of repurchase intention. However, the perceived value and word of mouth have a significant influence in the repurchase intention. The result of this research has implications for the level of managerial hospital, in order to prevent negative news circulating among patients, second, to academics who want to develop a theory that advanced. Recommendations for further research are expected to be able to use the patients in otherHospitals as a comparison object of research, the addition of other variables also affect repurchase intention.Keywords; marketing, hospitality service, medical industry, Indonesia.
ANTECEDENTS DARI BRAND EQUITY PADA HOTEL SANTIKA DI BSD TANGERANG
Authors: Susiati Asriani
Published: August 2017

This study refers to previous studies, by kevin kam Fung So and Ceridwyn King (2009). The background of this research was to prove the management approaches that brand equity as the key assets for hotel industries and provide brand manger hotel to evaluate brand equity as an outcome brand strategies. The objectives of this research was : (a) the positive effect of company’s presented brand to brand awareness, (b) the positive effect of company’s presented brand to brand meaning, (c) the positive effect of external brand communications to brand awarenessm, (d) the positive effect of external brand communications to brand meaning, (e) the positive effect of customer experience with company to brand meaning, (f) the positive effect of brand awareness to brand equity, (g) the positive effect of brand meaning to brandequity. The design of this research applies a survey toward unit of analysis on the hotel and to interview the customers for testing hypothesis. Meanwhile the required data consist of six variables; company presented brand, external brand communications, customer experience with company, brand awareness, brand meaning, and brand equity. The aggregate numbers of customer being respondent of the study are 150. Data analysis used in this research wasconsists of Structural Equation Method by LISRELL 8.7 as software. The result of this research conclude that variable of company’s presented brand had effect to brand awareness, company’s presented brand had effect to brand meaning, external brand communications had effect to brand awareness, external brand communications had effect to brand meaning, customer experience with company had effect to brand meaning, brand mening had effect to brand equity, and brand awareness had effect to brand equity.Keywords : Brand equity, Hotels, Brand Awareness, Customer satisfaction
PENGARUH SYSTEMIC FAIRNESS DARI LAYANAN INTERNET BANKING TERHADAP CUSTOMER SATISFACTION DENGAN CUSTOMER TRUST DAN CUSTOMER PERCEIVED VALUE SEBAGAI VARIABEL INTERVENING
Authors: Pratama Reza Putra
Published: August 2017

The background of this research is to investigate and analyze the effect of systematic fairness from internet banking services to customer satisfaction with customer trust and customer perceived value as intervening variable. The objective of this research findings in internet banking, fairness that includes distributive fairness, procedural fairness and informational fairness is positivelyrelated to customer satisfaction. Trust is identified as the key mediator of fairness to customer satisfaction. The design of this research model based on equity theory and relationship marketing theory that incorporates fairness, trust, perceived value and customer satisfaction. The participants of this sample includes 100 respondents which are the customer of bank on Jakarta. Data analysis applied measuring method on Structural Equation Method (SEM) by using the statistic Lisrel. The result of research indicated that,, systematic fairness has a positive impact to customer satisfaction as well as trust and perceived value of the customer to the satisfaction.Keywords: systematic Fairness, Customer Satisfaction, Trust, Perceived Value.
PENGARUH RANCANGAN SITUS, HARGA, KEPERCAYAAN DAN KEAMANAN TERHADAP PEMBELIAN PRODUK FASHION MELALUI ONLINE SHOPPING
Authors: Wijaya Megawati , Jasfar Farida
Published: August 2017

The increasing use of Internet provides an emerging prospect for online retailers, especially on fashion product. Online retailers need to know factors that affecting customer to buy online, then they can further develop their marketing strategies to convert potential customer. The objective(s) of this research was to analyze the effect of website design,price, trust and security on purchase of product fashion through online shopping. This study used Multiple Regression Analysis. The method used is Simple Random Sampling. 130 samples is chosen randomly from lectures and students of Trisakti University, Jakarta. The results show that there is positive influence of website design, trust andsecurity on purchase of fashion product through online shopping, but there is no positive influence of price on purchase of fashion product through online shopping.Keywords : Website Design, Price, Trust, Security, Online Shopping
PENGARUH KUALITAS PELAYANAN DAN CITRA KORPORASI TERHADAP KESETIAAN PELANGGAN MELALUI KEPUASAN PELANGGAN
Authors: Christina Fransisca Sandra
Published: August 2017

The background of this research is Customer loyalty as a competitive advantage in serviceindustry. The objective of this research is to examine the impact of Service quality, Corporateimage on Customer loyalty through Customer satisfaction. The design of this research appliesprimary data obtained by distributing questionnaires to 200 patients of Womens’s and Children’sHospital in Jakarta. Data analysis method used in this research is Structural Equation Model(SEM). The result of this research concludes that there is positive impact Interaction quality,Peer-to-peer quality, Corporate image toward Customer satisfaction, and there is positive impactInteraction quality, Peer-to-peer quality, Corporate image, Customer satisfaction towardCustomer loyalty. Meanwhile, there is no positive impact Outcome quality towards Customersatisfaction and Customer loyalty.Keywords: Service quality, Outcome quality, Interaction quality, Peer-to-peer quality, Corporateimage, Customer satisfaction, Customer loyalty
SIKAP MEREK, PERCEIVED QUALITY, DAN PRESTISE MEREK TERHADAP ADVOKASI MEREK MELALUI KEPERCAYAAN MEREK PADA KLINIK GIGI ORTODONTI DI JAKARTA
Authors: Hendika Vinna Lovely , Riorini Sri Vandayuli
Published: August 2017

The background of this research was to trust a brand; a consumer will have on brand attitude. Brandattitude is an overall evaluation of the consumer to the brand. Of a positive assessment of a brand canlead customers into believing the service that is given so that the company believes this attitude that ledto patient satisfaction and intend to go back again using the same service. Brand Trust is the impact ofBrand Advocacy, Brand Attitude, Brand Prestige and Perceived Quality. When a trusted brand that hasprestige in this case may lead consumers to buy products or services feel it again and then the attitudeof loyalty was formed. With the level of consumer loyalty can give a positive attitude toward the brand,which consumers can trust and be advocates in defending the brand.The objectives of this research were to analyze the effect of brand attitude, perceived quality andbrand prestige of the brand trust. And analyze the effect of brand attitude, perceived quality andbrand prestige on brand advocacy.The design of this research applies hypothesis Testing aimed to examine the relationship between thevariables studied. Sample as many as 170 patients were examined you’ve ever come to a particularorthodontic dental clinic. The sampling technique used was purposive sampling. Model used is basedon research criteria.Data analysis used in this research was collected by questionnaire technique, namely by providing awritten statement to the respondent. Furthermore, the respondents to respond to the statement given.Questionnaires were administered are closed and where the answer is already available. In this studybefore distributing questionnaires to test the validity and reliability of the research instrument in orderto obtain a valid measurement tool and reliable.The result of this research concludes that Brand Trust is the impact of Brand Advocacy, Brand Attitude,brand prestige and Perceived Quality. When satisfied customers or patients of a product willautomatically arise WOM (Word of Mouth). WOM provide significant assessment of the customerratings. Action in Brand Advocacy WOM is associated with customers who already believe or trust thecompany’s brand because customers feel satisfied.Keywords :Brand Attitude, Perceived Quality, Brand Prestige, Brand Advocacy, Brand Trust, Word ofMouth
PENGARUH HIGH PERFORMANCE WORK PRACTICE (HPWP) TERHADAP JOB PERFORMANCE PADA FRONTLINER BANK
Authors: Ihdaryanti Monica Amani , Panggabean Mutiara S.
Published: August 2017

Generally High Performance Work Practice (HPWP) is a part of management human resources.The objectives of this research are getting and analyzing the effect of HPWPs with Job Satisfaction;HPWPs with Organizational Commitment; Job Satisfaction with Organizational Commitment;Job Satisfaction with Job Performance; and Organizational Commitment with Job Performance.The total of sample in this research is 100 respondents which are as Front liner BNI and Mandiri.The result of this research concluded that has effect between HPWPs with Job Satisfaction;there is no positive correlation between HPWPs with Organizational Commitment; there is positivecorrelation Job Satisfaction with Organizational Commitment; there is positive Job Satisfactionwith Job performance; there is positive correlation Organizational Commitment with JobPerformance.Keywords: HPWP, Job Performance, Frontliner Bank
PENGARUH BRAND CREDIBILITY TERHADAP INFORMATION EFFICIENCY DAN RISK REDUCTION, SERTA DAMPAKNYA ATAS REPURCHASE INTENTION
Authors: Faisal Aekram
Published: August 2017

This research conducted to know the influence of Brand Credibility to Information efficiency andRisk reduction, also the influence of Information efficiency and Risk reduction to Repurchaseintention. This research aimed to know the influence of Brand Credibility to Repurchase intentionthat mediated by Information efficiency and Risk reduction. The methodology of this research istesting hypothesis research. The sample collecting by questionnaire of 150 respondents fromStarbucks Coffee who visit Starbucks Coffee minimum 2 times in the last 2 months. The samplecollection tchenique used in this research is purposive sampling. The analysis tool is structuralequation model (SEM). The result of this research showed there is an influence of brand credibilityto information efficiency, also found the influence of brand credibility to risk reduction, theinfluence information efficiency to repurchase intention, and influence risk reduction to repurchaseintention. This research conducted in the limited field, that is Starbuck Coffee in West Jakarta areaonly and this research do not put others variables such as related variable to Brand credibility. Theimplication of this reseach is manager able to apply marketing strategy to improve repurchaseintention. This research able to be as reference for marketing to apply the strategy to improvetheir selling.Keywords: Brand Credibility, Information efficiency, Risk reduction, Repurchase intention
PENGARUH JOB EMBEDDEDNESS TERHADAP KEPUASAN PELANGGAN
Authors: Deafridhininetri Muhammad
Published: August 2017

Using a new construct, Job Embeddedness (JE), from the business management literature,this study examines the effects of JE on Job Performace (JP) and Costumer Satisfaction (CS)at PT. Bayer Indonesia. Samples from the company at PT Bayer Indonesia were collected bymailing a questionnaire survey to those who agreed to participate.The results of this studyindicate that the following variables have a significant impact on Job Embeddedness Fit,Links, Sacrifice, Job Performance and Costumer Satisfaction.The study suggests that the PTBayer Indonesia can improve JP by influencing its JE, specifically, by developing fit, links andsacrifice. The study provided that it is necessary to pay more attention to the dimensions of JEas a key source for organizations to enhance the competitive advantage which is of primesignificance for JP and CS. JE is valuable for evaluating employee retention in PT BayerIndonesia. The study observes that there is a critical shortage of JE and that a greaterunderstanding of the factors that influence the JP, including fit, links and sacrifice, is of greatimportance. Therefore, this study is to examine the relationship between JE, JP and CS amongemployees at PT Bayer Indonesia.Keyword: Job Embeddedness, Job Performance and Costumer Satisfaction
ANTESEDEN DAN KONSEKUENSI DARI BRAND TRUST PADA PELANGGAN PUSAT KESEHATAN MASYARAKAT DI PAPANGGO II
Authors: Paska Irena
Published: August 2017

The background of this research refers to a previous study conducted by Kemp et al., (2012). Theobjectives of this research was to determine whether the Brand Trust has an influence on theAffective Commitment and Affective Commitment to Brand Advocacy on public health services.The design of this research applies primary data obtained by distributing questionnaires directlyto the 200 users of health services in a community health center in Jakarta. Data analysis used inthis research was Structural Equation Model (SEM). The results of this research conclude thatthere is a positive influence on Brand Trust Affective commitment. There is a positive influenceaffective commitment to Brand Advocacy.Keywords : Brand trust, Affective Commitment, Brand Advocacy
PENGARUH REPUTASI KLINIK DOKTER GIGI TERHADAP REKOMENDASI DAN LOYALITAS PASIEN
Authors: Rahmilia Yuni
Published: August 2017

The purpose of this paper is to highlight the influence reputation of dental clinic torecommendations and patient loyalty..The objectives of this research was : (a) the positiveeffect of perceived value to customer satisfaction, (b) the positive effect of customer satisfactionto loyalty, (c) the positive effect of customer satisfaction to reputation, (d) the positive effectof customer satisfaction to recommendation, (e) the positive effect of reputation to loyalty, (f)the positive effect of reputation to recommendation, The design of this research applies aquestionnaire toward of patient as a customer in Dentist and Dentists dental clinic for testinghypothesis. Meanwhile the required data consist of five variables; perceived value, customersatisfaction, reputation, recommendation, and loyalty. The aggregate numbers of customerbeing respondent of the study are 100. Data analysis used in this research was consists ofSmart Partial Least Square Regretion as software. The result of this research conclude thatvariable of perceived value had a positive effect to customer satisfaction, variable of satisfactionhad a positive effect to loyalty, reputation, recommendation and variable of reputation had apositive effect to recomendation but reputation had negatif effect to loyalty.Keywords : Reputation, Recommendation, Loyalty
PENGARUH CUSTOMER SOCIABILITY DAN CUSTOMER SERVICE EXPERIENCE TERHADAP WORD OF MOUTH POSITIF DI RUMAH SAKIT GIGI DAN MULUT TRISAKTI
Authors: . Rizki
Published: August 2017

Purpose – Since positive word-of-mouth (WOM) is an expression of customer-actualizedvalue, the paper postulate that WOM is not only related to a holistic set of assessments ofthe service experience but also to the idiosyncratic nature of the individual customer. Inparticular, do socially oriented individuals have a greater propensity to engage in positiveWOM? The purpose of this paper is to test hypotheses that customer sociability as well as aset of dimensions of the total service experience, are antecedents of positive WOM. Thecontext studied is a dental treatment involving considerable personal meaning and implicationin the whole service process.Design/methodology/approach – A cohort of 120 patients arestudied post-treatment. Independent variables include the agreeableness and extraversion,other-oriented values, as well as dimensions of the service experience assessed by informationadequacy, pain and discomfort, patient-to-patient interaction, patient-to-personnelinteraction, and recovery outcomes. The dependent variable is the strength of positive WOMintentions.Findings – The sociability of patients as measured by their agreeableness,extraversion and other-oriented values is significantly related to the strength of positiveWOM intentions. Also, to varying degrees, all dimensions of the service experience areassociated with positive WOM intentions.Keywords: Sociability, Customer loyalty, Customer service experience, word of mouth
EFEK CUSTOMER CUSTOMER INTERACTION TERHADAP SATISFACTION DAN WORD OF MOUTH PADA HOTEL MANDARIN ORIENTAL
Authors: Hijir Putri
Published: August 2017

The background of this research was the effect of Customer to Customer Interaction affect satisfaction, word of mouth, in mandarin oriental hotel. The objective of this research is to examine the impact of Customer satisfaction, Service Atmosphere, Personal Interaction, Customer Customer Interaction, Word of Mouth. The design of this research applies primary data obtained by distributing questionnaires to 200 customer who are using Mandarin Oriental Hotel. Data analysis method used in this research is Structural Equation Model (SEM). The result of this research there is positive impact Personal Interaction Quality toward customer Satisfaction, there is positive impact Service Atmosphere toward Customer Satisfaction, there is positive impact Service atmosphere toward Customer Customer Interaction, there is positive impact Customer Customer Interaction toward Customer Satisfaction, there is positive impact Customer Customer Interaction toward Word of Mouth, there is positive impact Customer Satisfaction toward Word of Mouth.
PENGARUH BRAND FAMILIARITY TERHADAP PURCHASE INTENTION MELALUI BRAND FIT PADA HOTEL MULIA JAKARTA
Authors: Widiawaty Widiawaty
Published: August 2017

The purpose this paper is to examine the effects of Brand familiarity and Brand Fit on Purchase Intention towards the offerings of co branded hotels. The findings showed that the fit between cobrands mediate the relationship between Brand familiarity and Purchase Intention. In particular, a well-known co-branded hotel a high level of Brand Fit could directly or indirectly affect consumer decision-making processes regarding Purchase Intention towards the co-brand. conversely, a lessfamiliar co-branded hotel had positive effect on Purchase Intention only if respondents perceived a good fit between allied brands. Brand Fit could be a more important factor than Brand familiarity in influencing the success of hotel co-branding strategis. future research to examinate the co-branding concept in different social and cultural contexts and also from different perspectives, such as owners or manager is recommended. Most hospitality studies focus on co-branding between hotels and restaurant. This study empirically investigated the effects co-branding on consumer behavior in thehotel sector.
Multiple solutions for a class of quasilinear problems in Orlicz–Sobolev spaces
Authors: Ait-Mahiout Karima , Alves Claudianor O.
Published: August 2017

This work is concerned with the existence and multiplicity of solutions for the following class of quasilinear problems [Formula: see text] where [Formula: see text] is an N-function, [Formula: see text] is the Φ-Laplacian operator, [Formula: see text] and [Formula: see text] are continuous functions. In the proof of our main result we have used Variational methods, Ekeland’s variational principle and some properties of the Nehari manifolds.
The drying quality and energy consumption of Chinese wolfberry fruits under electrohydrodynamic system
Authors: Yang Maosheng , Ding Changjiang , Zhu Jingcheng
Published: August 2017

The aim of this work is to study the drying quality of Chinese wolfberry fruits and the effect of energy consumption on the drying process using electrohydrodynamic (EHD) drying. The drying rate, nutrient content and energy consumption of the Chinese wolfberry fruits which were dried in an EHD system at two levels of electric field intensity and five levels of the discharge gap were investigated and compared against oven drying and the control. The results showed that the drying rate have no significant difference at different voltages and discharge gaps under same electric field intensity. Experimentally, the polysaccharides content in the EHD system was improved when compared to oven drying. The specific energy consumption decreased with the decrease of the discharge gap and voltage. The drying rate can be enhanced and the energy consumption was greatly reduced at lower discharge gap and voltage in EHD system. The effect of degree of cell damage is smaller during EHD drying. Therefore, this work provides guidance for optimizing and improving the drying efficiency of Chinese wolfberry fruits in an EHD system.
Crossfield response of industrial magnetic sensors
Authors: Ripka Pavel , Vyhnánek Jan , Chirtsov Andrey
Published: August 2017

Magnetic sensors used for non-destructive testing, metal detection and other applications are subjected to large perpendicular field. In this paper we show that the existing models describing the response of anisotropic magnetoresistors (AMR) cannot be used for fields larger than the critical value, which is 350 [Formula: see text]T for the Honeywell HMC1001. This critical value is one order of magnitude lower than the anisotropy field and it is decreasing with increased value of the measured field. From our findings it is clear that AMR sensors cannot be safely used in applications in which fields above 250 [Formula: see text]T can appear. Neither flipping, nor feedback compensation can compensate for this error. We show that this behaviour is caused by the fact that the single-domain state of the AMR is broken at the mentioned critical field. Compared to that, fluxgate sensors including microfluxgates are by principle immune against the crossfield. Unlike in AMR, crossfield sensitivity in fluxgate sensors is second-order effect, which can be kept under control by proper design. We show that even crossfield of 10 mT does not cause significant degradation of the sensor precision.
Effect of punching and water-jet cutting methods on magnetization curve and energy losses of non-oriented magnetic steel sheets
Authors: Zhao Hanyu , Ferrara Enzo , Paltanea Veronica Manescu , Paltanea Gheorghe , Gavrila Horia , Fiorillo Fausto
Published: August 2017

Strip samples of widths ranging between 5 mm and 30 mm were cut from different types of non-oriented magnetic steel sheets by means of guillotine shear cutting and water-jet technology and characterized from DC to 400 Hz. The measured magnetization curves and energy losses and their dependence on the strip width, that is, on the proportion of damaged to pristine sample cross-section, have been analyzed and modeled. While confirming an expected lighter material deterioration engendered by water-jet cutting, the analysis of the results remarkably shows that the evolution of the normal magnetization curve and the quasi-static magnetic losses with the width of the cut strip follows a hyperbolic law. This novel finding permits one to predict, using minimum pre-emptive information, the evolution of normal magnetization curve and hysteresis loss from indefinitely wide to narrow fully degraded strip. The highly strain-hardened region is, in this way, estimated to propagate from the strip edge by about 2.1 mm and 1.6 mm in the punched and water-jet cut samples, respectively. The dynamic loss behavior is assessed by analysis of the excess loss component, in accordance with the statistical theory of losses. A small to moderate increase of the dynamic loss (i.e. of the excess loss) with decreasing strip width is found, following to some extent the behavior of the quasi-static loss.
Antidiabetic potential of Gaultheria trichophylla in mice
Authors: Alam Fiaz , Saqib Qazi Najam us
Published: August 2017

This study evaluated Gaultheria trichophylla for its in vitro and in vivo anti-diabetic activity and its effect on biochemical parameters. The extract inhibited ?-glucosidase with IC50 = 17.5 ± 0.1 ?g/mL). The difference of body weight of the extract-treated diabetic groups and diabetic control was significant (p<0.05). The extract-treated and the standard-treated groups showed significant (p<0.001) decrease in the fasting blood glucose levels compared to diabetic control. The extract-treated groups after 15 days of treatment showed a significance (p<0.001 and p<0.05) decrease of the urea and creatinine levels respectively. The extract and standard-treated diabetic groups showed a significant decreased in the serum level of cholesterol, LDL, and triglycerides compared to the diabetic control group (p<0.001). The extract and standard drug showed a significance improvement of HDL level in diabetic mice compared to the diabetic control (p<0.001).
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Removal of Escherichia coli by Intermittent Operation of Saturated Sand Columns Supplemented with Hydrochar Derived from Sewage Sludge
Authors: Chung Jae , Edewi Oghosa , Foppen Jan , Gerner Gabriel , Krebs Rolf , Lens Piet
Published: August 2017

Hydrothermal carbonization (HTC) technology can convert various types of waste biomass into a carbon-rich product referred to as hydrochar. In order to verify the potential of hydrochar produced from stabilized sewage sludge to be an adsorbent for bacterial pathogen removal in water treatment, the Escherichia coli’s removal efficiency was determined by using 10 cm sand columns loaded with 1.5% (w/w) hydrochar. Furthermore, the removal of E. coli based on intermittent operation in larger columns of 50 cm was measured for 30 days. Since the removal of E. coli was not sufficient when the sand columns were supplemented with raw hydrochar, an additional cold-alkali activation of the hydrochar using potassium hydroxide was applied. This enabled more than 90% of E. coli removal in both the 10 cm and 50 cm column experiments. The enhancement of the E. coli removal efficiency could be attributed to the more hydrophobic surface of the KOH pre-treated hydrochar. The idle time during the intermittent flushing experiments in the sand-only columns without the hydrochar supplement had a significant effect on the E. coli removal (p < 0.05), resulting in a removal efficiency of 55.2%. This research suggested the possible utilization of hydrochar produced from sewage sludge as an adsorbent in water treatment for the removal of bacterial contaminants.
Efficient Catalytic Upgrading of Levulinic Acid into Alkyl Levulinates by Resin-Supported Acids and Flow Reactors
Authors: Trombettoni Valeria , Bianchi Luca , Zupanic Ana , Porciello Alessandro , Cuomo Maurizio , Piermatti Oriana , Marrocchi Assunta , Vaccaro Luigi
Published: August 2017

Biomass-derived levulinic acid (LA) is an excellent substrate to obtain high-value esters that can be used as second-generation biofuels and biofuel additives. The present study focuses on the identification and definition of the key parameters crucial for the development of chemically and environmentally efficient protocols operating in continuous-flow for the preparation of structurally diverse alkyl levulinates via the esterification of LA. We have focused on the use of solid acid catalysts consisting of sulfonated cation exchange resins and considered different aliphatic alcohols to prepare levulinates 3 and 11–17 regioselectively, and in good to high yields (50–92%). Direct correlations between several reaction parameters and catalyst activity have been investigated and discussed to set proper flow reactors that allow minimal waste production during the workup procedure, enabling Environmental factor (E-factor) values as low as ca. 0.3, full recoverability and reusability of the catalysts, and the production of levulinates up to ca. 5 gxh−1 scale.
Down to Earth: Planetary Health and Biophilosophy in the Symbiocene Epoch
Authors: Prescott Susan , Logan Alan
Published: August 2017

Advances in science have illuminated the role of the “ecological theatre”—the total living environment—in human health. In a rapidly changing epoch known as the anthropocene, microbiome science is identifying functional connections between all life, both seen and unseen. Rather than an easily identifiable era appearing in rock strata, the anthropocene is more of a diagnostic syndrome, a set of signs and symptoms including climate change, gross biodiversity losses, environmental degradation, and an epidemic of non-communicable diseases. The syndrome is intertwined with politics, economics, public policies (or lack thereof), social values, and a global push of calorie-dense, nutrient-poor foods and beverages. The healing of anthropocene syndrome is the grand challenge of humanity. Expanding on the “Mars Can Wait” argument of Geoffrey Goodman, et al., we focus on the urgency with which health promotion must be prioritized here on Earth. We revive Jonas Salk’s biophilosophy: a call to action for collaboration between biologists, humanists, and scholars of all stripes. From this perspective, lines of distinction between personal, public, and planetary health are removed. We also describe the symbiocene: the possibility of a new epoch in which mutualism will be considered imperative. If society asks the right questions, a transition to the symbiocene is possible; the “stratigraphical” mark of the new epoch will be found in a repudiation of authoritarianism, and the promotion of empathy, cultural competency, emotional intelligence, and commitment to optimism, tolerance, and the facilitation of the WHO definition of health, i.e., the fulfillment of human potential.
Structural Basis of DEAH/RHA Helicase Activity
Authors: Chen Michael C. , Ferré-D’Amaré Adrian R.
Published: August 2017

DEAH/RHA helicases are members of a large group of proteins collectively termed DExH-box, which also include Ski2-like and NS3/NPH-II helicases. By binding and remodeling DNA and RNA, DEAH/RHA helicases play critical roles in many cellular processes ranging from transcription and splicing to ribosome biogenesis, innate immunity and stress granule formation. While numerous crystal structures of other DExH-box proteins helicases have been reported, no structures of DEAH/RHA helicases bound to nucleic acid substrates have been available until the recent co-crystal structures of the maleless (MLE) and Prp43p bound to RNA. This review examines how these new structures provide a starting point to understand how DEAH/RHA helicases bind to, translocate on, and unwind nucleic acid substrates.
Thermodynamic Data of Fusarium oxysporum Grown on Different Substrates in Gold Mine Wastewater
Authors: Akinpelu Enoch , Ntwampe Seteno , Mekuto Lukhanyo , Ojumu Tunde
Published: August 2017

The necessity for sustainable process development has led to an upsurge in bio-based processes, thereby placing a higher demand on the use of suitable microorganisms. Similarly, thermodynamics is a veritable tool that can predict the behavior of any material under well-defined conditions. Thermodynamic data of Fusarium oxysporum used in the bioremediation of gold mine wastewater, for a process supported with different carbon sources, was investigated. The data were obtained using a Discovery DSC® (TA Instruments, Inc. New Castle, DE, USA) equipped with modulated Differential Scanning Calorimeter (MDSCTM) software. The data revealed minimal differences in the physical properties of the F. oxysporum used, indicating that the utilisation of agro-waste for microbial proliferation in wastewater treatment is as feasible as when refined carbon sources are used. The data will be helpful for the development of environmentally benign process development strategies, especially for environmental engineering applications.
Reduction of Stress Acting on a Thick, Deep Coal Seam by Protective-Seam Mining
Authors: Gao Rui , Yu Bin , Xia Hongchun , Duan Hongfei
Published: August 2017

Aiming to reduce the high mining stress observed in large-space roof structures during mechanized mining of thick coal seams, a control technique based on protective-seam mining is proposed. This technique was used to investigate the 8108 working face of the No. 3–5 thick coal seam of the Tashan mine located in the Datong area of Shanxi, China, by means of simulations and field measurements. The numerical simulation revealed that the No. 3–5 coal seam undergoes expansion and deformation, accompanied by stress relief due to the mining of the overlying No. 4 coal seam. The physical simulation demonstrated that mining the protective seam changes the structural characteristics of the overlying strata in advance and reduces the integrity of the roof in the No. 3–5 coal seam. Field measurements showed that the support loads in the 8108 working face are significantly weaker than those in the adjacent 8107 working face, where protective-seam mining was not performed. In the absence of high resistance on the support and distinct periodic weighting characteristics, the rock masses around the 8108 working face and roadway could be easily supported.
Management of Acute Stroke in the Older Person
Authors: Parr Emma , Ferdinand Phillip , Roffe Christine
Published: August 2017

The majority of people who suffer a stroke are older adults. The last two decades have brought major progress in the diagnosis and management of stroke, which has led to significant reductions in mortality, long-term disability, and the need for institutional care. However, acute, interventional and preventative treatments have mostly been trialled in younger age groups. In this article we will provide an overview of the evidence for acute stroke treatments in relation to age, discuss special considerations in the older person, and contemplate patient choice, quality of life, and end-of-life-decisions.
Hydrological Evaluation of Satellite and Reanalysis Precipitation Products in the Upper Blue Nile Basin: A Case Study of Gilgel Abbay
Authors: Lakew Haileyesus Belay , Moges Semu Ayalew , Asfaw Dereje Hailu
Published: August 2017

The aim of this study is to assess the performance of various global precipitation products for water resources application in the Upper Blue Nile basin, Ethiopia. Three precipitation products of gauge-adjusted (corrected) CMORPH, (TRMM) TMPA 3B42v7 and ECMWF reanalysis products are evaluated. A Coupled Routing and Excess Storage (CREST) distributed hydrological model is calibrated and used for the evaluation. The model is calibrated for 2000–2005 and validated for 2006–2011 periods using daily observed rainfall and discharge datasets. The results indicate the precipitation products consistently provide a better performance of runoff estimation when they are independently calibrated than simulation modes of the products. We conclude as long as each product is calibrated independently, global precipitation products can provide enough information for water resource management in data-scarce regions of upper Blue Nile Basin. Further analysis is underway to understand the response characteristics of the precipitation products at larger spatio-temporal scales.