bluuebunny/crossref_metadata_2025 huggingface dataset:
The moderator effects of perceived risk, objective knowledge and certainty in the satisfaction‐loyalty relationship
Authors: Huy Tuu Ho , Ottar Olsen Svein , Thi Thuy Linh Pham
Published: July 2011

Purpose

This study aims to discuss and test the combined role of perceived risk, objective knowledge and certainty as moderators in the satisfaction‐loyalty relationship.

Design/methodology/approach

The authors use survey data of 387 Vietnamese consumers in a food context. A structural equation modeling (SEM) approach for moderator analysis with latent constructs is used to test the hypotheses.

Findings

Perceived risk is a barrier in the forming of loyalty with a negative moderating effect on the satisfaction‐loyalty relationship. However, the satisfaction‐loyalty relationship is stronger when objective knowledge and certainty increase.

Research limitations/implications

The object and setting are limited to one product category in one market. In addition, other moderators (e.g. situation and ambivalence) can be added. The nature of causality is problematic due to the use of survey design.

Practical implications

Customer management based on satisfaction is not sufficient to keep customers' loyalty, especially in the situations of highly perceived risk and uncertainty. Marketing strategies, which reduce consumers' risks, consolidate their confidence and educate them with relevant knowledge, may be effective strategies to increase their loyalty.

Originality/value

The study fills several gaps in the present literature. First, it overcomes some shortcomings of previous studies of moderators in the satisfaction‐loyalty relationship by testing the combined role of three important moderators. Second, it tests the moderator effect of objective knowledge and adds an extra explanation to previous studies. While some previous studies suggest a negative moderator effect of subjective knowledge, this paper argues for and confirms a positive moderator effect of objective knowledge on this relationship. Finally, it uses SEM for moderator analysis with latent constructs.
Podcasting initiatives in American research libraries
Authors: Bierman James , Valentino Maura L.
Published: July 2011

Purpose

This paper aims to discover how many American research libraries produce podcasts, on what subjects they are produced, and how those podcasts are promoted.

Design/methodology/approach

The researchers looked at each American research library's website in December 2009 to determine whether the library had a podcasting initiative and, if so, what topics were covered. General scanning of the website, site search and Google search were used to discover podcasts. Facebook and Twitter pages were also examined to determine whether social media were used for podcast promotion.

Findings

It was found that approximately one‐third of American research libraries have podcasting initiatives. Podcast subjects vary widely, and social media are only used occasionally to promote the podcasts. The paper concludes that podcasting is a technology that has not yet reached its zenith and libraries have many avenues left still to explore using this technology.

Originality/value

The paper provides a broad exploration of podcasting by ARL libraries, a perspective that is not yet offered by the literature.
Archiving in the networked world: open access journals
Authors: Seadle Michael
Published: July 2011

Purpose

The purpose of this paper is to investigate how extensively LOCKSS/CLOCKSS, Portico, and e‐Depot provide long‐term digital archiving for the journals listed in the Directory of Open Access Journals (DOAJ).

Design/methodology/approach

The paper uses publicly available online data, which are processed in a set of PERL programs to measure the number of DOAJ articles in the three archiving systems.

Findings

The findings show that only 8 per cent of the DOAJ titles are in LOCKSS/CLOCKSS and only 5 per cent in Portico. The findings also suggest that it could take eight years to archive all full text DOAJ articles in e‐Depot based on current plans.

Practical implications

The most important implication is that most open access titles listed in DOAJ currently have no effective long‐term digital archiving.

Originality/value

The paper investigates how extensively LOCKSS/CLOCKSS, Portico, and e‐Depot provide long‐term digital archiving for the journals listed in the Directory of Open Access Journals (DOAJ).
Providing a method for composing modular B2B services
Authors: Böttcher Martin , Klingner Stephan
Published: July 2011

Purpose

The purpose of this paper is to provide a method that allows the decollating of formerly monolithic services into separate modules. To provide a semantically equivalent decomposed model, structure and dependencies need to be defined. This fine‐grained image of the service allows an easier configuration and optimisation of single service modules and the service portfolio as a whole.

Design/methodology/approach

As an initial point of the work the authors conducted an extensive literature review, transferring insights from other domains that already make use of modularisation, such as industrial engineering and software engineering. The method developed on that basis was evaluated consecutively in use cases conducted with three companies.

Findings

As research in the fields of industrial and software engineering has shown, modularisation is a suitable approach for handling complexity. In this paper approaches and concepts of modularisation in industrial and software engineering were identified, adapted, and transferred into the field of service engineering, resulting in a method to modularise services. Additionally, potential positive effects of modularisation were compiled.

Research limitations/implications

The process of modularising in general requires three aspects: an architecture to describe the system's structure; interfaces to describe the interaction of modules; and standards for testing a module's conformity to the design rules. The method presented contributes primarily to the architecture. Further research efforts need to be conducted regarding aspects of interfaces and standards.

Practical implications

Nowadays, service providers are facing growing competition, which requires greater economical efficiency. Furthermore, customers increasingly demand individualised services, which can only be offered by applying the concepts of mass customisation. Both challenges can be met with the application of the concept of modularisation.

Originality/value

While service modularisation is increasingly discussed for the service domain, only little work has been done on presenting a method for a structured description. The provision of a method for describing the architecture of services and service portfolios can be used as the basis for further research regarding optimisation and configuration of service offers.
QFD‐based modular logistics service design
Authors: Lin Yong , Pekkarinen Saara
Published: July 2011

Purpose

This paper aims to develop a framework of QFD (quality function deployment)‐based logistics service design to integrate the HOQ (house of quality) technique and modular logic to help in designing logistics services with high quality and a large service variety.

Design/methodology/approach

Based on a literature review, a conceptual research framework is built integrating the QFD method and modular logic together. A case study is used to illustrate a real application in logistics service design of the third‐party logistics (3PL) provider.

Findings

The results show that QFD and modularity used simultaneously as design principles can ensure service design quality at three layers (service, process, activity) in the modular logistics service platform.

Research limitations/implications

This paper provides multi‐disciplinary insights for both industry and academics on how QFD/HOQ and modular logic can be integrated to systematically translate customer requirements into logistics service designs.

Practical implications

The framework proposed is directed to show how, at the operational level, the service providers can transform customer requirements to customer value with modular services and develop new service modules more quickly for new customers that have not been served before.

Originality/value

The resulting framework combining QFD philosophy and modular logic, particularly integrating three‐level HOQs paralleled with three layers in the modular service platform, adds knowledge in the research on service design, operations management and marketing.
Developing the value perception of the business customer through service modularity
Authors: Rahikka Emmi , Ulkuniemi Pauliina , Pekkarinen Saara
Published: July 2011

Purpose

The present challenge for many service firms is to develop an offering that is flexible and open for tailoring and at the same time achieves efficiency through standardizing processes. Modularity has been suggested as being one tool for achieving this. The goal of the present study is to find out how services provided in modular form (here referred to as service modularity) can exert an influence on the value perception of the customer in the professional services field.

Design/methodology/approach

Empirical part consists of a case study of a large provider of professional services involving construction, engineering, procurement and project management service. Data were gathered by semi structured theme interviews of representatives of the case company and representatives of two of its customers.

Findings

The modular processes had an influence on the customer's expectations that are related to the experienced quality of the service, and hence they create value for the customer. In addition to the service outcome, the modular processes enhanced the customer's trust in the service provider's employees and their skills in co‐operating in a suitable way during the service process. The organizational modularity eased the customer's tasks of managing the project implementation.

Originality/value

The present study contributes the knowledge related to modularity in business services by incorporating the knowledge from the theoretical discussion on customer perceived value.
Do relationship benefits and maintenance drive commitment and loyalty?
Authors: Dagger Tracey S. , David Meredith E. , Ng Sandy
Published: July 2011

Purpose

This paper seeks to examine the central role that commitment plays in driving customer loyalty and to identify the effect that confidence, social and special treatment benefits as well as relationship investment, communication and management have on the development of commitment, and ultimately customer loyalty.

Design/methodology/approach

The paper reports the results of a national mail survey of 591 consumers across nine different service industries.

Findings

The findings of the study suggest that relationship commitment drives customer loyalty and that confidence, social and special treatment benefits affect commitment to the service, as does relationship investment and management. Surprisingly, relationship communication was found to have a negative effect on commitment to the service.

Practical implications

This paper provides managers with insight as to how they can better create and sustain loyal relationships through the creation of customer commitment.

Originality/value

The paper empirically demonstrates the importance of commitment in developing and sustaining loyal relationships while also providing a detailed assessment of the role of relationship benefits and maintenance in creating committed customers.
Determinants of lean success and failure in the Danish public sector
Authors: Rahbek Gjerdrum Pedersen Esben , Huniche Mahad
Published: July 2011

Purpose

The purpose of this paper is to examine the determinants of lean implementation in Danish public sector organisations. It is proposed to structure the paper around a theoretical model based on a negotiated order perspective.

Design/methodology/approach

The paper is based on interviews with 29 managers and employees from Danish public sector organisations who have been involved in the planning and implementation of lean projects over the past few years.

Findings

The paper identifies a number of factors within the structural context and the negotiation context which are deemed important for the fate of lean projects in the public sector.

Originality/value

The qualitative study brings new insights into the debate on the barriers and success factors in the lean transformation process in the public sector.
Capitalist accounting in sixteenth century Holland
Authors: Funnell Warwick , Robertson Jeffrey
Published: July 2011

Purpose

The purpose of this paper is to examine sixteenth century Netherlands business organisation and accounting practices, then the most advanced in Western Europe, to test Sombart's theory that scientific double entry bookkeeping was an essential prerequisite for the development of modern capitalism and the emergence of the public corporation during the late sixteenth and early seventeenth centuries. Rather than being a development of Paciolian bookkeeping, double‐entry bookkeeping in sixteenth century Netherlands was grounded in northern German (Hanseatic) business practices.

Design/methodology/approach

Sixteenth century Dutch business records and Dutch and German bookkeeping texts are used to establish that north German Hanseatic commercial practices exercised the greatest influence on The Netherlands' bookkeeping practices immediately prior to the development of the capitalistic commercial enterprise in the first years of the seventeenth century.

Findings

Contrary to Sombart's thesis, scientific double‐entry bookkeeping was rarely used in sixteenth century Netherlands, which became Europe's most sophisticated commercial region during the late sixteenth century and early seventeenth century. Instead, extant commercial archives and the numerous sixteenth century accounting texts suggest that Hanseatic business practices and agents' (factors') bookkeeping were the dominant influence on northern Netherlands' business practices at this time. The organisation and administrative practices of Netherlands' businesses prior to the seventeenth century, especially their decentralised structure and lack of a common capital, were founded on Hanseatic practices that were considerably different to the best Italian practice of the time.

Research limitations/implications

North German influences on Dutch accounting and business practices have significant implications for social theories of the development of capitalism, notably that of Bryer, that assume the use of a scientific (capitalistic) form of double‐entry bookkeeping was essential to the development of capitalism from the seventeenth century. This is tested in a subsequent paper which examines the accounting practices of the Dutch East India Company (Verenigde Oost‐Indische Compagnie or VOC) which was founded in 1602 at the very cusp of modern capitalism. The research presented here was partially constrained by the scarcity of transcriptions of original sixteenth century bookkeeping records.

Originality/value

The vigorous debate in the accounting history literature about the dependence of modern capitalism upon a scientific (capitalistic) form of double entry bookkeeping prompted by Sombart has been mainly concerned with England. This paper introduces into the debate material which documents the accounting and business practices of the most commercially advanced region of Europe in the late sixteenth century and the influence of Dutch bookkeeping texts.
Pandora's box
Authors: L'Huillier Barbara
Published: July 2011

Purpose

This poem aims to present a reflection on the bigger picture of greed and how “hope” is often all the powerless have to hold on to that a better time will come.

Design/methodology/approach

A fictional poem.

Findings

The poet considers the ugliness of our world and how often “hope” is all humanity has that this ugliness can be transformed into something better.

Originality/value

A unique attempt to look at the horrors of this world throughout the ages and how humanity has coped with them.
A day in a stable
Authors: Colbeck Roger
Published: July 2011

Purpose

– The purpose of this paper is to convey the importance of scheduling dedicated research days.

Design/methodology/approach

– The paper takes the form of a poetic exposition.

Findings

– This paper highlights the necessity for reflective research days in suitably creative off-campus locations.

Research limitations/implications

– The paper emphasises the importance of research to academics and the need to allocate dedicated time in a school
'
s curriculum.

Originality/value

– The paper is a reflective piece written during a research day inspired by the proceedings.
Individual personal relations: effects on service quality
Authors: Jakobsson Liselotte , Holmberg Leif
Published: July 2011

Purpose

The purpose of this paper is to study patients' attitudes to nurses and investigate what hampering factors occur in the actual nursing situation and what patient features might affect cooperative climates.

Design/methodology/approach

In‐depth interviews were conducted with 11 male inpatients suffering prostate cancer. The interviews were personal narrations based on open‐ended questions. The theoretical basis is founded in sense‐making, trust and competence.

Findings

Existential issues related to nursing care were interpreted by nurses as a need for (technical) information. However, respondents indicated a need for professional support regarding their whole life. The social climate seems not to be optimal for existential talk owing to hospital routines. Patients' personal traits also affect the propensity to cooperation, and three types were distinguished: cooperating patients; passive patients; and denying patients. Nurses' competence may be regarded as hierarchical levels from optimising single items, over system optimisation and to optimisation from the patient perspective. The study indicates that not even first‐level requirements are met.

Research limitations/implications

Only patients' views were studied. Nurses' perceptions would add additional insights. Lack of personal relations and cooperation between patient and nurse may decrease service quality. Patient attitudes seem to be a major obstacle. For some patients, passively receiving technical information may be an excuse for not wanting to participate in mutual sense‐making. The supposed need for technical information may also be an excuse for nurses to avoid more sensitive issues.

Originality/value

Better quality of care involves changing patient perceptions and attitudes to what constitutes nursing competence.
Our organizations were never disenchanted
Authors: Boje David M. , Baskin Ken
Published: July 2011

Purpose

The purpose of this paper is to propose a typology of enchantment approaches that are related to storytelling practices in organizations: enchantment by design and enchantment by emergence.

Design/methodology/approach

The authors explore this enchantment framework in a storytelling drawing on examples of living storied spaces and narratives from hospital studies.

Findings

This essay asserts three aspects about enchantment: that mainstream organizational narrative, rooted in classical structuralism and modernity, seems intent on disenchanting life within them. Second, despite such narratives, organizations, such as hospitals the authors studied, were never disenchanted because enchantment resides in many living storied spaces. Finally, many forms of “enchantment” and “disenchantment” are taking place in organization action and its storytelling.

Practical implications

The paper equips managers with a deeper understanding of how storytelling in organizations can encourage enchantment or disenchantment within the organization and in its relations with their environments (community, nature, humanity).

Originality/value

The value of the paper lies in its theoretical contributions, integrating enchantment‐disenchantment perspectives with a theory of storytelling.
Consultants as legitimizers: exploring their rhetoric
Authors: Bouwmeester Onno , van Werven Ruben
Published: July 2011

Purpose

The purpose of this paper is to explore how legitimizers invest in their approach to meet the suspicion of being a one‐sided advocate.

Design/methodology/approach

A multiple case study of four public sector decisions, based on a comparative argumentation analysis of two consulting reports in each case, one written by a legitimizer and one by a devil's advocate. The findings of the document analysis are triangulated with author interviews.

Findings

Consultants acting as legitimizers are often suspected of being political allies of a decision maker. To neutralize their reputation as hired guns, these consultants invest in being seen as impartial by making their research approaches transparent and their argumentation balanced to increase their credibility in the eyes of stakeholders, which is necessary to execute their central task: legitimizing a major decision.

Research limitations/implications

The number of four cases could limit the possible variation within the legitimizer role. Further research could therefore explore under what conditions consultants are willing to argue more one‐sidedly as “advocates”.

Practical implications

Practitioners, such as consultants or decision makers, can apply the approach used in this research to make their method more transparent and to balance their argumentation to get commitment from stakeholders, while legitimizing a decision.

Originality/value

The paper nuances the view on the legitimizer role of consultants in previous studies, by exploring how their arguments are more balanced and transparent than assumed and how they try to contribute to their clients' decision‐making process.
Managing to beat death: the narrative construction process
Authors: Hansen Hans
Published: July 2011

Purpose

The purpose of this paper is to introduce narrative construction, a method by which participants produce a narrative to make sense of their organizational context, as well as strategically guide action and decision making. While narrative theory has long‐held that people construct narratives to make sense of, and guide, their experience, narrative construction here entails a deliberate and strategic approach to narrative theory.

Design/methodology/approach

This is part of an ethnonarrative approach that includes both a constructionist and interpretive narrative and ethnographic methodology.

Findings

Narrative construction has research implications for an ethnomethodology of social construction and empirical observation of narrative enactment. There are practical implications for enabling change and building highly‐coordinated organizations.

Originality/value

Narrative construction offers a new qualitative methodology and extends ethnonarrative research. The research setting, a death penalty defense team, is also unique. It also moves narrative theory beyond an interpretive device to a constructionist strategy.
Fifty years later
Authors: Pompper Donnalyn
Published: July 2011

Purpose

The purpose of this paper is to examine identity intersectionalities of age, ethnicity, and gender among US professional women of color working in upper management as they challenge the glass ceiling in order to change organizations from the inside out.

Design/methodology/approach

Featured are narratives of 36 midlife‐aged, middle‐class African‐American, Asian‐American, and Hispanic women who have built careers in mediated message industries. Feminism and Foucauldianism provide theoretical underpinning.

Findings

The findings illuminate how midlife‐aged women of color paradoxically resist and accept master narratives of “less than” in striving to change organizations and achieve their maximum potential. Organizational glass ceilings remain impenetrable, but women of color are optimistic that benefits of diverse upper‐level managements ultimately will be embraced. Moreover, overlapping public and private spheres continue to further complicate career advancement.

Research limitations/implications

Method‐inherent limitations include recognizing that narratives are not generalizable but serve as a point of departure for future study. Implications for theory building are offered, as well as ongoing research suggestions – such as probing intra‐group differences and expanding dialog to include other unique identity groups.

Social implications

Of key import for public policy decision making are research participants' voices – how, as beneficiaries of socio‐political movements and legislation spanning nearly five decades, they still seek to negotiate organizational hierarchies and balance public and private work spheres.

Originality/value

Heretofore, little scholarly attention has focused on midlife‐aged women of color and glass ceiling barriers in conjunction with monitoring organizational change. This exploratory study was designed to address the gap; encouraging policymakers and organizational leaders to consider these women's unique identities and experiences.
Finite element analyses and lifetime predictions for SnAgCu solder interconnections in thermal shock tests
Authors: Li Jue , Xu Hongbo , Hokka Jussi , Mattila Toni T. , Chen Hongtao , Paulasto‐Kröckel Mervi
Published: July 2011

Purpose

The purpose of this paper is to study the reliability of SnAgCu solder interconnections under different thermal shock (TS) loading conditions.

Design/methodology/approach

The finite element method was employed to study the thermomechanical responses of solder interconnections in TS tests. The stress‐strain analysis was carried out to study the differences between different loading conditions. Crack growth correlations and lifetime predictions were performed.

Findings

New crack growth data and correlation constants for the lifetime prediction model are given. The predicted lifetimes are consistent with the experimental results. The simulation and experimental results indicate that among all the loading conditions studied the TS test with a 14‐min cycle time leads to the earliest failure of the ball‐grid array (BGA) components.

Originality/value

The paper presents new crack growth correlation data and the constants of the lifetime prediction models for SnAgCu solder interconnections, as well as for the BGA components. The paper adds insight into the thermomechanical reliability evaluation of SnAgCu solder interconnections.
Occurrence of tin pest on the surface of tin‐rich lead‐free alloys
Authors: Skwarek Agata , Sroda Marcin , Pluska Mariusz , Czerwinski Andrzej , Ratajczak Jacek , Witek Krzysztof
Published: July 2011

Purpose

The purpose of this paper is to investigate tin pest formation in lead‐free alloys.

Design/methodology/approach

Samples of Sn99.5Ag3.0Cu0.5, Sn99Cu1 and Sn98Cu2 alloys were prepared in four different forms. The first group was prepared using traditional PCB technology and a hand soldering method. The next group of samples was composed of as‐received ingots of these alloys. To check the impact of mechanical treatment on the transformation process, additional cold‐worked and cold‐rolled samples were prepared (30 kN). All samples were placed initially either at −18°C or at −65°C for low temperature storage testing. Visual observations, scanning electron microscopy observations and X‐ray diffraction analysis were performed to identify the transformation process. Additional samples were prepared using a force of 75 kN and placed in a chamber at a temperature of −30°C for long‐term testing.

Findings

The detectable symptoms of tin pest in samples subjected to mechanical processing with 1 and 2 wt.% of Cu addition stored at −18°C were observed at the edges of the samples after 17 months of storage. Further aging at −18°C showed the progress of α/β transformation with time under low‐temperature stress, but only in these specimens. With the application of greater force to the pressing process (75 kN instead of 30 kN) and at a temperature of storage close to the maximal transformation rate (−30°C), there was a significant acceleration of the α/β transformation, and this dependence can be used in predicting the risk of tin pest occurrence in various lead‐free alloys.

Originality/value

The paper shows that the degree of mechanical processing had a great influence on the α/β transformation rate. Based on these observations, it is proposed that such mechanically processed samples can be used for accelerated testing of tin‐rich lead‐free alloys at low temperatures. Such tests would be appropriate for a practical estimation of the tin pest risk when the design life of some electronic equipment ranges from 15 to 25 years.
Climate change regulation: implications for business executives
Authors: Polonsky Michael Jay , Miles Morgan P. , Landreth Grau Stacy
Published: July 2011

Purpose

The purpose of this paper is to provide an overarching conceptual decision model that delineates the major issues and decisions associated with carbon regulations that will allow executives to better understand the potential regulatory schemes and implications that may be imposed in the near future.

Design/methodology/approach

The authors use the extant literature as the foundation to develop a conceptual model of the decisions pertaining to climate change regulation that face business executives today.

Findings

This paper suggests four major categories of issues that must be addressed in any climate change regulatory scheme. These include: “scope” – will carbon emission management systems be global or regional; “who pays” – will the consumer or will the supply chain be responsible for the cost of their emissions; “market or compliance‐based mechanisms” – will the CO2 emissions system be market‐based or a compliance‐based regulatory system; and “criteria” – how can credence of the remedy be established – what is necessary for a business initiative to qualify for as a creditable carbon offset?

Research limitations/implications

This paper offers a framework that categories the fundamental decisions that must be made in any climate change regulation. This framework may be useful in advancing research into any of the four categories of decisions and their implications on commerce and the environment. This paper is designed to be managerially useful and in that way does limit its ability to specifically advance many dimensions of research.

Practical implications

The paper offers executives for a simple model of the decisions that must be made to craft an effective climate change regulatory scheme. In addition, it suggests how these decisions may create exploitable economic opportunities for innovative and proactive firms.

Originality/value

This paper adds value to the debate by clarifying the decisions that must be addressed in any climate change regulation scheme.
Forecasting in airforce supply chains
Authors: Downing Matthew , Chipulu Maxwell , Ojiako Udechukwu , Kaparis Dinos
Published: July 2011

Purpose

The UK Chinook helicopter is a utility and attack helicopter being operated by the Royal Air Force (RAF). Its versatile nature is of enormous importance to the strategic capability of the RAF's operations. The purpose of this paper is to utilise systems‐based forecasting to conduct an evaluation of inventory and forecasting systems being used to support its maintenance programme.

Design/methodology/approach

A case study is conducted. Data are collected from existing monthly Component Repair (CRP) data and performance evaluation of software. For propriety reasons, all data have been sanitised.

Findings

Analysis of the current inventory and forecasting system suggests a possible lack of forecasting precision. Current non‐specific formulation of forecasting techniques implied several of the cost driver's demands were being miscalculated. This lack of precision is possibly a result of the smoothing value of 0.01 being too low, especially as the results of statistical modelling suggest that current parameter values of 0.01 might be too low.

Originality/value

The paper reports on work conducted jointly between Boeing and the University of Southampton that sought to create an intermittent demand forecasting model.
Farmers' markets as retail spaces
Authors: Murphy Andrew J.
Published: July 2011

Purpose

This paper aims to report results from an exploratory study of farmers' markets, taking particular interest in the motives for participation of customers, and their perceptions of the functioning of markets as co‐created sites of local food production, retail and consumption. Customer perceptions are also compared between farmers' markets and supermarkets.

Design/methodology/approach

Questionnaires were completed by 252 customers at 11 farmers' markets around New Zealand in 2008‐2009. Customers rated the importance of 31 constructs that might influence their involvement. For comparison, 257 supermarket shoppers in Auckland completed a similar questionnaire. Student t‐tests are used to distinguish between samples and subsample groups.

Findings

The paper finds that product quality is the key motivator for patronage, with price not a significant barrier to purchase or visits to farmers' markets. The “retail environment” has only a modest influence on market customer choices, and markets are only partially co‐created, with customers not highly valuing interaction with producers. Customers rated price, location and store environment constructs to be much more important at supermarkets than at markets.

Originality/value

Farmers' markets have experienced recent rapid growth and diffusion in many parts of the world, including Australasia, becoming popular sites of small retail trade and local cultural exchange. This paper contributes to the understanding of what motivates customers to participate in them, and what distinguishes markets from other food retailing sites such as supermarkets, at least in the New Zealand context.
Internalising a brand across cultures: the case of IKEA
Authors: Tarnovskaya Veronika V. , de Chernatony Leslie
Published: July 2011

Purpose

This paper aims to explore the mechanism of brand internalisation when a brand transcends national borders. It focuses on the ways international and local managers interpret the brand, develop brand understanding and enact it through communication with other colleagues.

Design/methodology/approach

The research is based on a case study of IKEA in Russia and China during 2003‐2004.

Findings

The processes of brand conceptualising, comprehending and activating are identified, characterised by a weakening collective sense making amongst employees locally. Brand activating represents a discontinuity stage of brand internalisation when a shared brand understanding by employees becomes increasingly difficult to achieve. As such managers should broaden their brand contexts to include cultural elements and cues, involve local staff as well as adopt roles which facilitate collective sense‐making processes.

Research limitations/implications

New research should explore local employees' brand experiences throughout their brand internalisation. It should also delve deeper into the ways they enact their brand in relationships with other local stakeholders.

Practical implications

The study argues that international managers need greater awareness of theirs' and local employees' roles in brand internalisation. Managers need to create common frameworks for sense making and work towards partnership relationships with local stakeholders.

Originality/value

This is an original paper of value to global retailers and other branded organisations.
The cascading affective consequences of exercise among hotel workers
Authors: Magnini Vincent P. , Lee Gyumin , Kim BeomCheol (Peter)
Published: July 2011

Purpose

The purpose of this study is to develop and test a model in which exercise, mediated by emotional intelligence and trust, can result in increased job satisfaction and organizational commitment of frontline hotel workers.

Design/methodology/approach

Data for this study were collected from a judgment sample of frontline workers at nine full‐service hotels in South Korea. A total of 210 questionnaires were retrieved.

Findings

This study finds that: frequent exercise among hotel workers leads to higher levels of emotional intelligence among them; this emotional intelligence then spawns increased cognition‐based trust in their managers, affect‐based trust in their managers, and overall job satisfaction; the heightened level of cognition‐based trust also has a direct path to overall job satisfaction; and overall job satisfaction results in bolstered organizational commitment.

Research limitations/implications

It could prove informative for future research to investigate the relationships between these constructs in different contexts and settings.

Practical implications

Regarding exercise, those working in the hotel business should be encouraged to make fitness activities part of their lifestyles. In terms of emotional intelligence, this trait should be gauged in the selection process and can also be developed through on‐going training efforts. With respect to associate/manager trust, managers are advised to continually demonstrate “evidence of trustworthiness”.

Originality/value

This research is the first to examine the consequences of exercise among hotel workers. The cascading effects found in this study hold practical value for hoteliers.
Effects of authentic atmospherics in ethnic restaurants: investigating Chinese restaurants
Authors: Jang SooCheong (Shawn) , Liu Yinghua , Namkung Young
Published: July 2011

Purpose

Given the rapid development of ethnic‐themed restaurants, this study aims to investigate how authentic atmospherics affects consumer emotions and behavioral intentions in Chinese restaurants in the USA.

Design/methodology/approach

A total of 348 usable responses from full table service restaurants in the USA were obtained via self‐administered questionnaires. A proposed model was tested following Anderson and Gerbing's two‐step approach: a measurement model and a subsequent structural model.

Findings

Using a structural equation modeling technique, this study found that authentic atmospherics significantly influences consumers' positive and negative emotions, and both types of emotions acted as full mediators between authentic atmospherics and behavioral intentions. Subsequent regression analyses revealed that menu presentation, furnishings, and music were significant predictors of positive emotions whereas menu presentation and music significantly influenced negative emotions.

Research limitations/implications

The data were collected from only full table service restaurants. Therefore, generalizing the results for other segments of the restaurant industry may not be possible.

Practical implications

The findings have important implications for selecting and refining crucial elements of authentic atmospherics in order to enhance customers' favorable emotions, avoid unfavorable emotions, and ultimately heighten positive behavioral consequences.

Originality/value

Different from previous studies on the general aspect of atmospherics, this study exclusively investigates the effect of authentic atmospherics on customer post‐dining behavioral intentions in Chinese restaurants, one of the most popular ethnic restaurant segments in the US foodservice market. This study could also provide directions for improving the perceived authenticity of restaurant atmospherics.
Forces, trends, and decisions in pharmaceutical supply chain management
Authors: Rossetti Christian L. , Handfield Robert , Dooley Kevin J.
Published: July 2011

Purpose

The purpose of this paper is to identify and examine the major forces that are changing the way biopharmaceutical medications are purchased, distributed, and sold throughout the supply chain. This will become important as healthcare reform moves forward, and logistics will be transformed in this industry.

Design/methodology/approach

Multiple interviews with key informants at each level of the value chain were combined with manifest text analysis from practitioner articles to derive key insights into the primary change drivers influencing the future of the biopharmaceutical supply chain.

Findings

The research discovered radical shifts in the structure of the biopharmaceutical supply chain. Future research into biopharmaceutical supply chain practices will need to explore three primary issues: How will supply chain member compensation influence the power of parties within the network? How will the role of supply chain intermediaries change the landscape of medication delivery to the end customer? What impact will the role of regulatory constraints on product pedigree and proliferation have on this network? The relationship between these forces is mediated by operations strategy concerning inventory policy, supply chain visibility, and desired service levels.

Research limitations/implications

The research was based on multiple interviews with a convenience sample, as well as text analysis from practitioner articles. These findings are an initial step to guide future more in‐depth research for this dynamic and contextually rich supply chain environment that impacts consumers in every country in the world.

Originality/value

The paper adds insights into the pharmaceutical supply chain, examining this from multiple perspectives.
The influence of service environments on customer emotion and service outcomes
Authors: Lin Jiun‐Sheng Chris , Liang Haw‐Yi
Published: July 2011

Purpose

Previous research on the relationship between service environments and customer emotions and service outcomes has focused on the physical environment. Among studies exploring the social environment, the emphasis has been on service employees, ignoring the impact of other customers. Recent research has further called for the need to include displayed emotion within the social environment. Therefore, this study aims to develop and test a more comprehensive model that focuses on the relationship between the social environment (employee displayed emotion and customer climate) and the physical environment (ambient and design factors) and resulting customer emotion and service outcomes.

Design/methodology/approach

Based on past research, a theoretical framework was developed to propose the links between social/physical environments and customer emotion/perceptions. Extant research from various academic fields, including environmental psychology, was reviewed, deriving 11 hypotheses. Data collected from fashion apparel retailers, using both observation and customer survey methods, was examined through structural equation modeling (SEM).

Findings

Results show that both social and physical environments have a positive influence on customer emotion and satisfaction, which in turn affect behavioral intentions. The physical environment exhibited more influence on customer emotion and satisfaction than social environment.

Research limitations/implications

This research explains how both social and physical environments affect customer emotion and perceptions. Future research directions are discussed, with an emphasis on incorporating customer characteristics, industry attributes, and cultural variables to better understand the influence of service environments in different service settings.

Practical implications

Social and physical environments influence customer emotional states within the service delivery context, which in turn affect customer service evaluations. Therefore, both social and physical service environments should be emphasized by service firms.

Originality/value

This research represents an early attempt to develop a more comprehensive model explaining how both social and physical environments affect customer emotion and perceptions. This study also represents the first empirical study of service environment research to include employee displayed emotion as part of the social environment.
Efficient simulations of detailed combustion fields via the lattice Boltzmann method
Authors: Chiavazzo Eliodoro , Karlin Ilya V. , Gorban Alexander N. , Boulouchos Konstantinos
Published: July 2011

Purpose

The paper aims to be a first step toward the efficient, yet accurate, solution of detailed combustion fields using the lattice Boltzmann (LB) method, where applications are still limited due to both the stiffness of the governing equations and the large amount of fields to solve.

Design/methodology/approach

The suggested methodology for model reduction is developed in the setting of slow invariant manifold construction, including details of the while. The simplest LB equation is used in order to work out the procedure of coupling of the reduced model with the flow solver.

Findings

The proposed method is validated with the 2D simulation of a premixed laminar flame in the hydrogen‐air mixture, where a remarkable computational speedup and memory saving are demonstrated.

Research limitations/implications

Because of the chosen detailed LB model, the flow field may be described with unsatisfactory accuracy: this motivates further investigation in this direction in the near future.

Practical implications

A new framework of simulation of reactive flows is available, based on a coupling between accurate reduced reaction mechanism and the LB representation of the flow phenomena. Hence, the paper includes implications on how to perform accurate reactive flow simulations at a fraction of the cost required in the detailed model.

Originality/value

This paper meets an increasing need to have efficient and accurate numerical tools for modelling complex phenomena, such as pollutant formation during combustion.
Entropy generation analysis for the design optimization of solid oxide fuel cells
Authors: Sciacovelli Adriano , Verda Vittorio
Published: July 2011

Purpose

The aim of this paper is to investigate performance improvements of a monolithic solid oxide fuel cell geometry through an entropy generation analysis.

Design/methodology/approach

The analysis of entropy generation rates makes it possible to identify the phenomena that cause the main irreversibilities in the fuel cell, to understand their causes and to propose changes in the design and operation of the system. The various contributions to entropy generation are analyzed separately in order to identify which geometrical parameters should be considered as the independent variables in the optimization procedure. The local entropy generation rates are obtained through 3D numerical calculations, which account for the heat, mass, momentum, species and current transport. The system is then optimized in order to minimize the overall entropy generation and increase efficiency.

Findings

In the optimized geometry, the power density is increased by about 10 per cent compared to typical designs. In addition, a 20 per cent reduction in the fuel cell volume can be achieved with less than a 1 per cent reduction in the power density with respect to the optimal design.

Research limitations/implications

The physical model is based on a simple composition of the reactants, which also implies that no chemical reactions (water gas shift, methane steam reforming, etc.) take place in the fuel cell. Nevertheless, the entire procedure could be applied in the case of different gas compositions.

Practical implications

Entropy generation analysis allows one to identify the geometrical parameters that are expected to play important roles in the optimization process and thus to reduce the free independent variables that have to be considered. This information may also be used for design improvement purposes.

Originality/value

In this paper, entropy generation analysis is used for a multi‐physics problem that involves various irreversible terms, with the double use of this physical quantity: as a guide to select the most relevant design geometrical quantities to be modified and as objective function to be minimized in the optimization process.