bluuebunny/crossref_metadata_2025 huggingface dataset:
BUSINESS STRATEGY AND INNOVATIVE PRACTICES ON SERVICES INDUSTRY IN INDONESIA SETTING
Authors: Sutawidjaya Achmad Hidayat
Published: September 2019

This study explores how firms on services industry (cellular company) in indonesia setting with different strategic orientations manage innovative practices. Specifically, we examine differences in how firms with contrasting strategic orientations view the environmental and organizational factors that influence their management of innovation. This study contributes to the integration of the strategic management and innovation perspective by empirical examining how innovative practices vary among firms on services industry in indonesia setting with different strategic orientation, thereby achieving tighter integration between these two important theoretical perspective. In doing this research, we begin to address some important questions which are likely to be crucial interest to both scholars and practicing managers. This study proceeds as follows, we first established a foundation for our study by examining the literatures on strategy and innovation. We then develop hypotheses on relationship between a firm’s strategy type and its management of innovation (innovative practice, product innovation), external advantage, internal advantage. We the test hypotheses using data from 3 firms of cellular company (XL, Satelindo, Telkomsel) with sample 87 Manager randomly. A discussion of the empirical results and conclusion there is strong relationship between a firm’s strategy type and its management of innovation on services industry (cellular company) in indonesia setting
EFFECT OF SHORT AND LONG TERM DEBT TO PROFITABILITY IN THE MINING INDUSTRY LISTED IN JSX
Authors: Dwilaksono Hendri
Published: September 2019

The objective of this research is to find the influence of Short Term Debt and Long Term Debt on Return On Equity in mining industry listed in Indonesia Stock Exchange. This research used qualitative and quantitative methods, meanwhile this analysis of data processing used regression analysis by SPSS program. Mining industry Companies listed in Indonesia Stock Exchange in2003-2007 had chosen as the population of this research. Data analysis applied measuring method by regression analysis model then be estimated by ordinary least square. The analysis result as individual shows Short Term Debt variable have a positive influence and significant on Return On Equity, Long Term Debt variable have a negative influence and significant on ReturnOn Equity. The analysis result as simultaneous shows there is influence of Short Term Debt and Long Term Debt to Return On Equity. Long Term Debt variable is a dominant variable influences to Return On Equity
INFLUENCE OF SERVICE QUALITY ON SWITCHING BEHAVIOR MEDIATED BY RELATIONSHIP QUALITY IN SPRING BED RETAILERS IN JABODETABEK
Authors: Hermanto Djong
Published: September 2019

Retailers in the spring bed business have a privilege to choose among the various products offered by various suppliers. Typically, these retailers would have chosen the suppliers whose products are matched with their needs and at the same time could give higher profits. This condition has strengthened the competition in the spring bed industry. In order to face the challenges that come from the retailers’ switching behavior, every supplier has to give a good service quality and build a strong relationship quality with their retailers. In this study, relationship quality was measured by three components: satisfaction, trust and commitment from the retailers to the suppliers.The objective of the study is to analyze the impact of service quality on switching behavior which was mediated by the relationship quality. The components of relationship quality are: satisfaction, trust and commitment. A theoretical framework was developed as the hypotheses for testing the impact of every variables were constructed. The samples of this study were 341 spring bed retailers in Jabodetabek (Jakarta, Bogor, Depok, Tangerang and Bekasi) area. A sixpoint Likert-type scale was used for the questionnaire variables, with 1 = strongly disagree and 6 = strongly agree. The quantitative analysis with Structural Equation Modelling (SEM) was completed using Lisrel 8.8. The structural model of this study could explain the interrelationship among each variables in the model. As a result, from ten hypotheses there were five findings supporting the hypotheses: service quality had an impact on satisfaction, service quality had an impact on trust, satisfaction had an impact on trust, trust had an impact on commitment, and commitment had an impact on commitment. The findings which did not support the hypotheseswere: There was no impact of service quality on commitment and switching behavior; there is no impact of satisfaction on commitment and switching behavior; and finally there is no impact of trust on switching behavior. As a conclusion, the result of the study described the importance of service quality in manufactured industry, in the business to business context between spring bed suppliers and retailers. The impact of service quality on the switching behavior was mediated by relationship quality, where commitment was the important component of relationship quality that greatly affecting the strength of service quality impact on switching behavior. For future studies, researchers may explored other model to investigate more variables with more proper indicators, more homogeneous samples and longer period of research
The Level of Mass Media Usage in Cattle Extension Communication Network
Authors: Saleh Amiruddin
Published: September 2019

This research aim were: (1) To recognize the communication behavior of cattle farmers in searching information, (2) To analyze the level of farmer participation in cattle farmer communication network, (3) To explore the relationship between individual characteristics, (4) To explore interpersonal communication behavior and mass media utilization in cattle farmer communication network. The results showed that: (1) There was a significant difference of communication behavior between the advanced cattle farmers group and the less advanced one. This result informed the distinction of mass media used by cattle farmers in searching information i.e. interpersonal communication relationship in receiving and diffusing information and impersonal communication (media communication) behavior, particularly from television, broadcast and newspapers. (2) There was a significant relationship between formal education characteristic and impersonal communication behavior (television and radio and newspaper). There were significant relationship between economic class and newspaper impact behavior, between mass media ownership and television impact behavior, between education level and mass media ownership with the information search behavior. Individual characteristics of advanced farmers group have negative correlation with the information distribution behavior. Advanced farmer group were characterized by: well educated, higher economic class, more variety of mass media ownership, have more capability to select information according to their needs, profit oriented, risk taker, cosmopolites, have a communication pattern and good relationship among cattle farmer group. All of those characteristics caused un-proper of information diffusion
ANALYSIS OF FINANCIAL PERFORMANCE ISO 9000 CERTIFIED COMPANY (Empirical Study on the Manufacturing Companies Listed on the Stock Exchange)
Authors: Sari Rini Oktaviana
Published: September 2019

Business competition in the era of globalization requires businesses to be more creative to produce a quality product to compete in the market International. ISO 9000 certification has been accepted as a reference for quality management and quality assurance. The purpose of this study was to determine differences in the performance of financial companies that have certified ISO 9000 as measured by levels of profitabiltas (ROCE, ROI, ROE), market growth (sales growth and growth equity) and management of liabilities (DTA and DER). This research method uses quantitative methods of research methods based on analysis of variables that can be explained quantitatively by using a formula that is by Financial Ratio Analysis.SimakBaca secara fonetik Technical analysisof the data in this research are descriptive analysis and statistics analysis. Statistical analysis to test data normality, if the normal data, using Paired Sample T-test and if the data is not normal, using the Wilcoxon Signed-rank Test. The conclusion from this research indicate that there is no difference whether the level of profitability, market growth and management of liabilities in the period before and after the certification of ISO 9000. No difference was attributable to that ISO certification is only for administrative completeness in order to obtain the logo of the certification institution, so as to indicate to consumers that its product quality.
INFLUENCE OF PERSONAL QUALIFICATIONS, THE ENVIRONMENT AND INSTITUTIONAL ENVIRONMENT MONITORING PROCESS IN THE PROVISION OF LOAN / FINANCE EMERGING OF NPL / NPF (Comparative Studies on Conventional Banks and Islamic Banking in Indonesia)
Authors: Herijanto Hendy
Published: September 2019

This study begins to approach the issue by applying the agency theory, moral hazards theory, and stakeholder theory, as well as the “Adverse Selection” theory by Stiglitz and weiss (1981) and “Bad Management” by Berger and Young (1997). The last two theories mainly refer to the processing part of the matter to start with, but the last one uses a concept where it is the management (of abank) that must be questioned how efficient they do their job. Management is a wide concept, and such as, which managerial factors that could affect the creation of NPL/NPF must be detailed. This study could be breakdown the three group attributes above to constitute eleven factors, i.e. credit knowledge and skills, integrity and professionalism, spirituality level, moral leadership, corporate culture, hard budget policy, reward and penalty system, credit culture, reputation checking, due diligence and care, and supervision or audit. Further this study hypothesizes that these eleven factors could affect the creation of NPL/NPF, and the creation of NPF is lower inIslamic bank than that of NPL in conventional bank, because the application of those factors is hypothesized stronger or better in the first type of bank by its management than in the second, due to its philosophy and the laws that govern. A research has been completed, employing statistical variance and F test on the data gathered from all the 28 islamics bank/banking units in existence, and 28 conventional banks. The study has concluded that all the eleven factors of the internal management can influence the creation of NPL/NPF in both banks. The study further proves that these factors, independently or as the combination of all, are applied better in Islamic bank than in conventional bank, due to the fact that the syariah concept itself not only applied in conducting the business, but also used as a moral reference in dayly working environment. As a result, theaverage level of NPF is lower in bank syariah than NPL level of conventional bank under study.
THE MAPPING OF LOCAL ECONOMIC DEVELOPMENT IN DECENTRALIZED GOVERNANCE ERA
Authors: Triyowati Hermien
Published: September 2019

This paper summarizes the relationship between decentralized governance and local economics development, and the mapping of LED’s concept at the country that implemented decentralized governance model. This paper seeks to (a) Understand what is the LED’s concept compare with the Decentralized Government for Development (DGD) concept, (b) Describe the impact ofthe DGD’s implementation in Indonesia base on the past research from some experts; and (c) Informing some comprehensive program and projects which better be conducted for to reach the main goal of MDGs: eradicate poverty.As a relatively new literature overview, the paper thus grapples with the many research or empiric experience conducted by many expert some time ago, and concludes with three prerequisite in implemented the LED’s concept was combined with DGD’s concept which is expected will be able to add the understanding about local economics development concept at the government that applying decentralized governance model.
NEW VENTURES CREATION AND JUSTIFICATION IN A GLOBAL CONTEXT
Authors: Indrawan Muhammad Gita
Published: September 2019

We argue that creating novel ventures consists of inductive analogical or metaphorical reasoning, which generates a platform for the creation and commercialization of novel ventures andfacilities the comprehension and justification of a vent lire. We argue that such inductive reasoning is shaped by two determinants (the applicability of prior entrepreneurial experience and the motivation to resolve uncertainly and acquire legitimacy) that interrelate to predict and explain pattern of analogical and metaphorical reasoning by which novice and experienced entrepreneurs construct meaning for themselves as well as others in the early stages of creating a venture
THE EFFECT OF MOTIVATION ON SUSTAINABLE BUSINESS PERFORMANCE DEVELOPMENT AND THE MEDIATING RULE OF ENTREPRENEURIAL ORIENTATION AND SUSTAINABLE DEVELOPMENT IN CIPADU GARMENT SE's - TANGERANG
Authors: Sumardi Arwini
Published: September 2019

Following motivation - entrepreneurial orientation - sustainable development - sustainable firm performance development, this paper aims to explore how the first three variables support sustainable firm performance development of SEs in Banten province. Fieldwork was performed in Cipadu Business District-Tangerang, Banten province. A survey of 238 SEs provided data for empirical testing with SEM analysis. The findings suggested that the first three variables influence the SEs s sustainable firm performance development in a positive way Significantly. The owners of SEs pay more attention to improve motivation, entrepreneurial orientation, and sustainable development, to gain sustainable firm performance development. The sequential of the four variables above play roles as the tools on increasing SEs profit and revenue. Motivation variable and entrepreneurial orientation especially is the power engine for getting SEs performance. Sustainable development implication changes the paradigm of SEs future life as smart businesses, for gaining SEs profit and revenue. Quantitative evaluation of the effects of motivation, entrepreneurial orientation embedded concept of sustainable development (triple bottom line) in the Cipadu garment business in an important research gap.
ANALYSIS OF FACTORS AFFECTING THE RETURN ON ASSETS OF BANK LISTED IN INDONESIA STOCK EXCHANGE PERIOD 2008-2011
Authors: Wito Wito
Published: September 2019

This research aims to analyze the influence of the non-performing loan, loan to deposit ratio, operational efficiency ratio, capital adequacy ratio and firm size on return on assets banking company listed on the Indonesia stock exchange during the period 2008-2011.The Sample used in this study is as much as 23 companies, whereas the methods of analysis used is multiple regression based on ordinary least square (OLS)The results showed that based on the test-t, it can be inferred that the non-performing loan, the operational efficiency ratio and firm size effect significantly to profitability (as measured by return on assets). While the loan to deposit ratio and capital adequacy ratio was not significant effect of the return on asset banking company. In the meantime, based on test-F all independent variables influence significantly to return on asset banking company listed on the Indonesia stock exchange period 2008-2011
THE INFLUENCE OF ORGANIZATIONAL SUPPORT, EMPOWERMENT AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR AGAINST EMPLOYEE PERFORMANCE
Authors: Dalimunthe Rahmi Mutiadewi
Published: September 2019

The background of this research is hospitals nowadays both private hospitals and public hospitals in many countries inclusive Indonesia are constantly adapting to the challenges of both the external and internal environment. Therefore, the hospitals must pay attention to the market and relevant changes to rearrange the state of strategic management for improving job performance of their employees in order to enhance customers satisfaction.The main objective of this research was to explore the effects of perceived organizational support, empowerment, and organizational citizenship behavior on job performance.The Data for this study were collected using purposive sampling techniques to 250 u.s. nurses samples in private hospitals that operating in Jakarta. A total of 220 questionnaires were retrieved and out of which 13 were invalid. Therefore, 207 questionnaires were usable for analysis, representing the usable response rate of 82.8% SPSS for windows version 19 was self-employed for data analysis to explore descriptive statistics , and correlation analysis. For testing hypotheses was using multiple regression and hierarchical multiple regression by reviewing the regression coefficients and coefficients of determination with a level of significant of  0.5The results of this research that the effect of perceived organizational support was found positively and significantly influenced job performance; the effect of organizational citizenship behavior was found positively and significantly influenced the on-the-job performance. The conclusion of this research is that the three hypotheses that were being given can be accepted. The limitations of this study, production management, implication, and suggestions for future research are discussed in this thesis.
IMPLEMENTATION OF SUSTAINABILITY CONCEPT ON RETAIL INDUSTRY
Authors: Arafah Willy
Published: September 2019

The objectives of this paper seek to know how sustainability concept and implementation of the retail industry in Indonesia based on sustainability theoretical framework. The research was conducted in Jakarta (Indonesia), the survey was carried out on the basis of questionnaire that was used as a support during the interviews. A total of 137 Indonesia retail enterprises were involved in the research. The results achieved highlight, how CSR does make business sense in Indonesia context. This process calls for new forms of collaboration involving firms along the supply chain, local authorities, the international player and civil society. The conclusion of this research how CSR become a mandatory requirement for access to the International market, transform itself into a new type of technical barrier to trade. CSR need to be fostered rather than imposed through the creation of innovative partnership and locally rooted solution
Mediating Effect of Trust and Commitment on Student Loyalty
Authors: Mulyono Herry
Published: September 2019

In facing the competitive market structure, Private University is forced to compete in order to attract students and to preserve them until graduation, continue their study to the higher leveland to distribute positive information by word of mouth amongst the community as a form of persuasion to others. The purpose of this research is to analyze : The effect of image, perceivedquality, and perceived value on student satisfaction, The effect of Student Satisfaction on Student loyalty mediated by trust and commitment. The source of the data is secondary data taken from The Ministry of National Education (Kemdiknas), Kopertis region III and the primary data is taken from a survey of Private University students in Jakarta, with the number of samples being= 500, analyzed by using Structural Equation Modeling (SEM) Lisrel 8.80.The findings of this research are: six hypothesis take positive effect and significant. Student loyalty is not influenced by student satisfaction mediated by trust (No mediating), Student loyalty is influenced by student satisfaction mediated by commitment (full mediating).
THE EFFECT OF CAPITAL STRUCTURE, SYSTEMATIC RISK, AND UNSYSTEMATIC RISK ON STOCK RETURN
Authors: Machdar Nera Marinda
Published: September 2019

The purpose of study was to analyze the effect of capital structure, systematic risk on stock return. The model proposed was evaluated using SPSS statistics 22. Samples in this study are public firms listed on the Indonesian stock Exchange with LQ 45 Index for period 2009-2012. The result of this study showed that (1) The variable of capital structure, systematic risk and unsytematic risk together have a positive influence on stock return; (2) The capital structure has a positive and significant impact on stock return; (3) The systematic risk (beta) has a negative effect on stock return; and (4) The unsystematic risk has a negative effect on stock return. The limitations of this study were as follows: (1) The number of sample used in this study is small, so the result might not be able to describe the overall companies; (2) The study was only investigated the sample firm from manufacturing sector with LQ45 Index; (3) The study calculated stock returns without considering the risks. Therefore, it was necessary to manner. Subsequent research suggested that (1) The number of samples shoulds be increased; (2) The sample of companies in the industry should be expanded; (3) The stock return by calculating the risk adjusted return should be considered.
ICT SECTOR ECONOMIC INDICATORS USING IO TABLE ANALYSIS DURING BIG DATA ERA
Authors: Rusdiah Rudi
Published: September 2019

The purpose of this research is to analyze the impact of Imvestment toward economic indicator components of particular sector, to show how strategic BPS IO Table part of structured Big Data. ICT Service Sector was selected as one of the most impacted sector by massive data growth during Big Data era using economic indicatorssuch as Import; Indirect Tax; Labor Absorption. The model proposed by this research was based on IO Table Matrix using Leontief Ground theory; The methodology of this research was by constructing propositions from Leontief Inverse formula. This research data used secondary IO Table Matrix 36x36 from BPS (Indonesia Central Statistic Board) IO Table 175x175 (2008) updated. In addtion, by performing Forward and Backward linkage analysis. This research was limited to ICT Service Sector (31) of IO Table 36x36 Matrixes for period of 2009-2013, updates from BPS IO Table (2008). Nowadays, Practical and Managerial Implication shows that Industry Stakeholders in ICT Sector can have sovereignty and independent economic indicators optained such as Import; Indirect Tax; and Labor Absorption made available from local BPS IO Table.
ANTASEDEN CUSTOMER LOYALTY IN AIRLINES DOMESTIC WITH FULL SERVICE
Authors: Mandagi Albert
Published: September 2019

The purpose of this study was to observe the effect of the company reputation and service quality on customer loyalty through the mediation of the customer satisfaction and customer trust in the domestic airline with full service. This research was conducted through a survey of air passengers with a total sample of 472 respondents in the five international airports in Indonesia.Primary data was collected by the method of random sampling. The method of data analysis to test the hypothesis used Structural Equation Modeling and Multivariate Analysis, by using software processing Analysis of Moment Structure (AMOS) 18.00. The findings in this study is a customer loyalty positively and significantly influenced by the company reputation, service quality, customer satisfaction and customer trust. Customer loyalty is influenced most strongly by customer satisfaction through the mediation of customer trust, while the customer trust is influenced most strongly by service quality through the mediation of customer satisfaction. This study is limited to domestic airline customers or passengers with full service in economy class in Airline PT Garuda Indonesia and PT Batik Air Indonesia. The research activities carried out at the five international airports which have a relatively high flight schedule, which among Soekarno Hatta in Jakarta, Kuala Namu in Meand, Juanda in Surabaya, Ngurah Rai in Denpasar and Sultan Hasanuddin in Makassar. This study provides a theoretical contributions in the form of an alternative model of customer loyalty in the airline industry and provide managerial implications for the management of the airline.
EFFECT OF INFORMATION ON ACCOUNTING PROFITS AND CASH FLOW COMPONENTS ON STOCK PRICES OF INSURANCE COMPANIES LISTED IN INDONESIA STOCK EXCHANGE (BEI) 2008-2012 PERIOD
Authors: Lukito Nico , Chandra Kristian
Published: September 2019

Many factors influence the fluctuation of stock prices, including: deposit interest rates, stock trading volume, return on equity, earnings per share. The last two factors are part of the financial statements presented by the issuers. The financial statements contain accounting earnings information and cash flow. Therefore it is necessary to examine empirically whether accounting earnings and cash flows have an influence on changes in stock prices. Data is collected from the stock prices of insurance companies that have gone public in the Jakarta Stock Exchange which have a nominal value per share of Rp.1,000.00 (one thousand rupiah) from 2008 to 2012. This study took 10 existing insurance companies to analyze. The basis for this sampling is based on the amount of data available on the Jakarta Stock Exchange Website. From the results of variable analysis of total cash flow and accounting profit variables in the first equation individually can not significantly influence stock prices. And together all the independent variables have no effect simultaneously on stock prices. The value of Squared R is very low, which means that the variable cannot explain stock prices, but can be explained by other variables not included in the research model. Variable operational cash flows, investment cash flows and funding cash flows in the second equation individually can not influence stock prices significantly. And together all the independent variables have no effect simultaneously on stock prices. Also obtained is a very low R Squared value, which means that the variable cannot explain stock prices, but can be explained by other variables not included in the research model
PATIENT SERVICE AND SATISFACTION SYSTEMS
Authors: Ramli Abdul Haeba
Published: September 2019

The objective the research is to analyze abo the influence of service delivery system to patient satisfaction. This analysis data used Structural Equation Modeling (SEM) to observe about interrelatedness between some variable. The population in this study is 225 persons of hospital medical patient in type C hospital in Makassar and spread to 75 hospital patients in Stella Maris hospital, 75 hospital patients in Akademis Jaury Yusuf Putra hospital, and 75 hospital patients in Grestelina hospital. The research result shows that service delivery system composed of physical support and contact personal are significant and positive influence on  patient satisfaction
Effects of Personal Characteristics Toward Work Stress
Authors: Zainudin Muhamad
Published: September 2019

This research background is constituted by the existence of requirement of bank employees to compete and improve ability. Matter like these cerlainly will be able to generate abundant job stress. The objective of this research is to prove scientifically the influence of personal characteristics like behavior, personality, and locus of control conduct of stress work as a bank employee, specially in certain part of an organization chart. The design of this research uses a field studies which are experimental and test hypothesis. Intake of sample uses a technique of non pertained probability sampling. Data analysis uses a method of enter constructive SPSS PC. Used analysis of multiple regression, seen influence three personal characteristic variables that are behavior, personality, and locus of control conduct to stress work at audit unit and also treasury unit, see influence of independent variable to job stress, job pressure, and lack of support. And also by using t -test to see the difference of the job stress, job pressure and lack of support of at both groups. Result of variable with variable ties and there are differences of stress work and lack of supports to both groups, while to job pressure there is no difference.
Switching Cost to Customer Loyalty: Operation and Business Relationship
Authors: E. Putranto Puji Setyawan
Published: September 2019

Many business customers to day consolidate their supply basis and implementing preferred supplier programs. Consequently suppliers forced to gain a key supplier status from their customers where as a collaborative buyer-seller relationship represents a source of competitive advance. The vendors sometimes in flict switching costs on their customers, to prevent them from defecting to new suppliers. In a competitive setting where competition dominated by a price war, the potential switching costs might be an exit barrier and a binding factor of customer loyalty. ln efforts to address that issue this research examines the moderating effects of switching costs on customer loyalty through both satisfaction and perceived-value measures. The research investigates opporlunities for differentiation through value creation in business to business (B2B) relationship.
Analysis of Customer Relationship Management Effects Toward Lovaltv of Consumers at Kafe XYZ
Authors: Suhaily Lily , Septisesari Anggini Ekatumiri
Published: September 2019

Effect of Customer Relationship Marketing program at Kafe XYZ Menteng toward loyalty of consumer is the aim of this research. Data are collected by spreading 100 questionnaires to visitors at Kafe XYZ. Menteng using convenience sapling method. The spread of questionnaires was done from 2 October 2006 up to 16 October 2006. Research finding indicates that there has been effect of Customer Relationship Marketing program taken at Kafe XYZ toward loyalty of consumer.
Certification Programme For Sustainable Forest Management
Authors: Muljono Pudji
Published: September 2019

The article describes about cerlification programme for sustainable forest management. Concern for forest problems has increased dramatically over last decade. Sustainable forest management is an inherent aim of certification. It is the ultimate goal to which certified forest should aspire, but such a goal is reached only through a period of transition, during which management standards are progressively established and fine-tuned. The explicit aim of certification is to improve the quality of forest management so as to reach this goal. The aim of certification systems is to make timber production more ecologically and socially responsible and economically viable by grading sources so that consumers can choose on these grounds. The argument is that environmentally aware consumers will be prepared to pay more for products if they know where these come from and how they have been produced. Higher prices will motivate timber companies to implement sustainable forest management principles. There are certain general principles of sustainability which have been agreed, these include emvironmental sustainability social sustainability and economic sustainability. This article describes focus on certification in context, certification in practice, views on certification, overall trends in the certification debate, the sticky issues differing views that need resolving, and the forest certification programme in lndonesia.
Governance in Third Sector Organizations: The Indonesian Context
Authors: Radyati Maria Nindita
Published: September 2019

This research is based on qualitative exploratory research whit the main purpose of looking into the local and unique conception of governance. The questions forwarded here are aimed at investigating Key Informant's (KI) knowledge and understanding about 'governance for Third Sector Organizations (TSO)' and related issues. Ultimately, the findings shows that KIs relate this concept to several similar notions which can be classified into five areas: (1) Internal governance; (2) External governance; (3) System; (4) Managerial functions; (5) Compliance to vision and mission. It is hoped that readers will gain valuable insights from lndonesia's concept of good governance, which weds local conceptions and values to modern theory.
Philanthropy Accountability
Authors: Sukarno Edy
Published: September 2019

A causal factor of susceptibility of philanthropy in Indonesia which is now  facing turbulence era is a weak implemented accountability. Philanthropy is changing to self adjustment with the aspiration and demand of the public sectors. The changing management is needed by considering the current situation and condition, participation, and shall be supported by all of the stakeholders especially employees of not-for-profit organizations, in order to achieve the expected goal. Theprinciple of accountability requires philanthropy governance to make sure that disclosures of accurate and precise information shall be done in relation to the material consisting of financial terms and conditions, performance and leadership of the organization. The accountabilitiy is very important to prevent fraud in financial infomation and other information forwarded to not-for-profit organizations. This article is expected to provide particularly and important knowledge about the terms, functions and relationships between philanthropy accountability and information disclosures.
Strategy of Competitiveness Improvement of West Java Industry
Authors: Primiana Ina
Published: September 2019

The issue of competitiveness in local, national or international markets is a key issue and tough challenge for industry in West Java. Without sufficient ability and high competitive advantage,it is impossible for the products of West Java industry to penetrate the market. Furhermore, imported products can put domestic market in danger. Therefore, some efforts to improve competitiveness and create competitive advantage of the products of West Java industry can no longer be postponed. Moreover, it should be the focus of attention of not only business society, but also bureaucracy officials, various organizations and community, which is an industry working environtment. Study purpose (a) Obtaining clear picture of the problem from internal and external points of view which inhibits competitiveness improvement of West Java industry, (b) creating planning of competitiveness improvement of West Java industry as the basis of provincial government policy in advancing local industry. The result of study shows that there are 4 main determinants and I supporting determinant which have to be the focus of attention of industry competitiveness improvement.
The National Initiative For Biofuel Development Prospects and Challenges
Authors: Priyarsono D.S.
Published: September 2019

This article reports the current progress and offers some evaluation on the prospects and challenges that may become influential factors in the strategic environment surrounding the national initiative for biofuel development in Indonesia. The prospects include improvement of national energy security, creation of new employment, and proverty reductionr; where as the chalenges include internal factors such as lack of coordination whitin the governmanet, and external uncontrolable factors such as the uncertainty of market condition (demand, supply, prices). This article., expresses personal view and does not necessarily represent the policy of the two institutions.
Work Shift, Stress and Satisfaction of IM3 Call Center
Authors: Hariany Rita
Published: September 2019

Consecquently groeth of fast industry and tight emuation between companies make the copanies to work for 24 hours continous for the shake in improving output product to reach advantage maximum proit. Companies compete to give service for customers. Operation of industrial appliances continually for 24 hours in one day and also the increasing of requirement of service will be ready to work for 24 hours in one day cause the work system to have needed absolute innings, so that it resulted impact of system work to the shift cannot be obviated. All workers have to ready to conduct work shift system. Despite of the condition, this research has a picture and infomation of the effect of work and long time work of job stress and job satisfaction at PT Indosat Tbk. This research using an explanatory survey and descriptive survey method, meanwhile the collecting sample is using cluster sampling. Data were compiled by doing questionnaire and to analyze it using descriptive and verification methods. The research shown that there is a relationship between the effect of shift work and long time work of a job stress and job satisfaction, and in order to manage Human Resources, it needs to be concerned with working conditions because working conditions will reduce job stress and increase job satisfaction.
Role of Audit Committee in Implementing Good Corporate Governance
Authors: M. Asror Endyk
Published: September 2019

A causal factor of susceptibility of the Indonesia Corporation in facing and econornic turbulence is the weak implementation of Good Corporate Governance (CCG) which comprises of fairness. transparency, accountability and responsibility. Those four principle should be applied simultaneously in order to get an optimum result in measuring a good corporate governance conduct. It seems that there is no strong basis to support the existence of an Audit Committee refers to Corporate Law No. 1/1995. Consequently, the existence of the Audit Committee may cause a legal dispute, for instance it could bring a negative impact when the main objective is to conduct good corporate governance in accordance with basic principles.
The WOM Effect to Perceived Justice, Satisfaction and Repurchase Intentions
Authors: Wahyu Putra Hariyadi Tri
Published: September 2019

The background of this research focused on complaint management in catering service in Jakarta, thus focused on justice or fairness theory to explain satisfaction with the complaint handling process with post complaint customer behaviour such as word of mouth (WOM) or repurchase intentions.  The objective (s) of this research was to examine the impact of WOM as mediating variable to perceived fairness, satisfaction, and repurchase intentions. This will hopefully. shed some more light on the post complaint customer behavior process especially in catering service. Data analysis in this research used Structural Equation Model (SEM) with AMOS 4.0 software. Perceived fairness would have a positive effect on satisfaction, but would not have a positive effect on WOM valance and repurchase intentions. Perceived fairness would have a negative effect on WOM dissemination. WOM valance would have a positive effect on repurchase intentions, but would not on satisfaction. WOM dissemination would have a negative effect on satisfaction and WOM valance. but would not significantly on repurchase intentions. Satisfaction would not always have a positive effect on repurchase intentions.
Analysis of factors influencing Work Motivation
Authors: Immanullah Muhammad
Published: September 2019

The objective of this research is to understand if there is influence from mission valence, extrinsic reward toward job difficulty, and job specificity to the mediating variables of job importance and self efficacy in order to increase work motivation on employees of PT Margacipta Wirasentosa in Tangerang, Banten. The research used primary data, simple random sampling in data collection, and multiple regression data analysis method. The result shows that mission valence, extrinsic reward toward job difficulty, and job specificity to the mediating variables of job importance and self efficacy significantly influence work motivation on employees of PT Margacipta Wirasentosa in Tangerang, Banten. Mission socialization is important in order to increase employees work motivation to achieve organization goal. Paradigm change on how job importance is perceived, not only from materials but also rewards, is a must. In order to achieve maximum work result, organization management and eployees must do self-introspection, and understand their capability and skill. In order to force down the gap between employee's capability, skill, and job specification, an excellent job design is a must.
The Influence of Macroeconomics Policy to Indonesia Banking Sector Performance
Authors: Seflizon Seflizon
Published: September 2019

The Indonesia monetary crisis in mid 1997 was the background of this research. The objective of this research is to identify the influence of macroeconomics policy to end the monetary crisis and restructuring credibility of banking institution. This research uses testing hypotheses on nonparametric statistics. The data analysis used macroeconomics policy in fiscal, monetary, balance of payment, and influence toward controlling of monetary crisis on foreign exchange and credibility banking institution as indicator of bank performance. The data was devided into two periods, 1997-2001 and post crisis period 2002-2006. The result showed that: monetary crisis does not always refer to foreign exchange is not significant. It is true that monetary crisis is banking institution crisis in all aspect whether management and financial, and banking indicator showed better performance significantly compared to post crisis and long crisis.
FACTORS THAT INFLUENCE BEHAVIORAL INTENTION OF MOBILE PAYMENT ON CONSUMER BANKING IN NORTH JAKARTA
Authors: Sihaloho Johni Basa
Published: September 2019

The background of this research was the growing interest in mobile commerce and the high penetration rate of mobile communication service in Indonesia are expected to provide mobile operators a new and great business, the mobile payment. Therefore, its important to investigate what factors make the mobile subscribers reluctant to accept mobile payment. The objectives of this research were to identify the factors influence behavioral intention of mobile payment. The design of this research applies hypothesis testing to examine all hypothesis in this study. The methods used in this study were multiple regression between independent variables and dependent variable. Data analysis used in this research was collected by distributing questionnaires which were distributed on 140 respondents in North Jakarta. There were 130 responses of which 125 completed and usable for analyzed by multiple regression. The result of this research concludes that the first, perceived usefulness, facilitating condition, attractive alternative have significant impact on attitude mobile payment.The second, attitude mobile payment has significant impact on intention. The third, continuity cost and interpersonal relationship have significant impact on behavioral intention. Finally, move in cost has not significant impact on behavioral intention
IDENTIFICATION EXISTENCE OF BULLWHIP EFFECT ON SUPPLY CHAIN PT. ABC
Authors: Megawati Yulie
Published: September 2019

Bullwhip effect is the main evidence of inefficiency in the supply chain of a company. Bullwhip effect describes the tendency of increasing the number of purchases of raw material supply chainas a result of the inability to predict the increase in the number of requests. This study is the high level of inventory, whether as a result of the bullwhip effect or was due to an increase in demand. The purpose of this study was to determine the contribution of each factor causes of the bullwhip effect, identify the factors that provide the greatest impact on supply chain performance and find solutions to reduce the impact caused. The approach of this research is done by collecting data for inventory movement in the period 2003-2007, analyzing the interaction between members in the supply chain. Theory - the theory was used to create a research model. Data analysis is done by analyzing graphs and statistical analysis for the right to draw conclusions from this research. Results from this study that the coordination of “end to end” supply chain to reduce the impact ofbullwhip effect in supply chain
THE EFFECT OF PERCEIVED EASE OF USE, PERCEIVE OF USEFULNESS, PERCEIVE RISK AND TRUST TOWARDS BEHAVIOR INTENTION IN TRANSACTION BY INTERNET
Authors: Nugroho Yan Ari
Published: September 2019

This study aims to analyze the factors that influence consumer intentions to do transaction in e-commerce, which includes factors of easy to use, effectiveness of risk and trust. It also aims to analyze the potential development of new technology through consumer behavioral intentions to use new information technology by providing information about market demand for the development of information technology to businesses to further strengthen the company’s sales strategy. The research method used multiple regressions to find out about the influence of independent variables on the dependent variable by using hypotheses. The number of samples required for this research is 100 respondents. The result showed that the four variables namely Perceived Ease in Use, Perceived Usefulness, Perceived in Risk, and Trust have significant effect on consumer interest in transacting over the internet. Also Perceive in Risk is a variable that has the most dominant influence on consumer intentions to transact over the Internet
THE INFLUENCE OF SELF SERVICE TECHNOLOGY TOWARD INTENTION TO US AND INTENTION TO CHANGE TECHNOLOGY THROUGH ATTITUDE TOWARD SPECIFIC TARGET AND USEFULNESS
Authors: Wardini Srivisna Ayu
Published: September 2019

This research aims to focus on the examination of factors that influence consumer attitudes toward, and adoption of self-service technologies (SST) since advances the technologies have allowed service providers to incorporate many different technologies into the delivery of their services. These technologies have been implemented in the service encounter for the customer to use with varying degrees of success. The practical application of these findings may guide marketers to emphasize issues related to certain critical constructs when utilizing SST in their service delivery. A self-completion questionnaire was developed and administred to banking customers in Jakarta to obtain data pertaining to this research model’s of the adoption process for SST is developed and tested across three different technologies used in the banking industry. One of these technologies (ATM) has been available for many years and is widely adopted, othertechnologies (e-banking and phone-banking) are relatively new to the marketplace. Findings support was found for the predicted relationship between inseparability, shared responsibility, emotions and service loyalty
EFFECT OF DEBT POLICY, DIVIDEND POLICY AND OWNERSHIP OF COMPANY PERFORMANCE
Authors: Frendi Frendi
Published: September 2019

The background of this research is prior empirical researches about firm performance analysis have no consistent result. This research is based on the research in Kuala Lumpur by Ahmed(2008). The objectives of this research are to analyze the impact of debt policy, dividend policy, and corporate ownership which consist of management ownership and institutional ownershipon firm performance. The design of this research applies the impact of independent variable on dependent variable. The independent variable in this study are debt policy, dividend policy,managerial ownership, and institutional ownership. The dependent variable is firm performance. This study based on a sample of 13 firms that listed in Indonesia Stock Exchange LQ-45 during 2005 – 2008. This research uses ratio scale. Data analysis applied measuring method on multiple regression model and uses SPSS for windows to examine the impact of independent variables on dependent variable. The result of result indicated that dividend policy has significant impact on firm performance, whereas debt policy and corporate ownership have no significant impact on firm performance