bluuebunny/crossref_metadata_2025 huggingface dataset:
Why human involvement is still required to move text analytics technologies leveraged with artificial intelligence from the trough of disillusionment to the plateau of productivity
Authors: Howarth Paul
Published: July 2024

The text analytics market, which has been predicted to be worth US$21.7bn by 2025, is falling headfirst into Gartner’s well-known trough of disillusionment by failing to deliver real organisational value and meet user expectations. The might of marketing has duped clients with hyped promises of illusive actionable insights delivered through fast, sexy interfaces, yet the industry is not delivering the value it promises. This paper explores the reasons behind the failure to deliver this expected value. It will define the terms ‘value’, ‘insight’ and ‘actionable insight’. It will use these definitions to identify where and why industry practice fails to meet these fundamental expectations. A short case study is included to provide an example of how emotion analytics of consumer-generated unstructured text data can help deliver meaningful and genuinely actionable insights.
The blind spot in residential mortgages: Increasing default option value in the face of declining house prices
Authors: Ozdemir Bogie
Published: July 2024

The interest rate hikes intended to combat inflation have not only significantly increased mortgage payments, but also significantly depressed house prices. The probability of default for mortgages is typically estimated through the debt servicing ability of the obligor. The alternative estimation based on the default option, although well studied in literature, is typically not used by practitioners. This option is normally ‘deep out of money’ and moves in the money if the loan to value (LTV) increases significantly, even creating negative equity. This is typically a remote probability due to the down payment requirements, but not as much under the current environment, where the house price depreciation has significantly increased LTVs, especially for newer mortgages underwritten when house prices were at their peak. This paper discusses the potential risk management oversights in this environment, illustrating that the increasing default risk is not adequately captured in probability of default (PD) models based on debt servicing ability alone. This is also true for the loss given default (LGD) risk if the contemporaneous LTV effects are not captured. Numerical examples are provided to demonstrate the material increase in PD, LGD and the combined expected loss risk with increasing LTV. It also discusses an alternative default option PD model, its calibration and its usage for stress testing along with LGD modelling, which together capture the contemporaneous LTV effects.
The United Arab Emirates payment market and its specifics: An interview with Nimish Dwivedi
Authors: Dwivedi Nimish , Bruggink Diederik
Published: July 2024

With over 15 mainline card issuers catering to a bankable population of 3.5–4 Million, the United Arab Emirates ( UAE) is one of the most competitive and fastest-growing markets in the region. Mashreq is one of UAE’s leading financial institutions with a large and growing retail presence in the region including the UAE, Egypt, Qatar, Kuwait and Bahrain. It is also a very vibrant and tech-savvy market, with high broadband and smart-phone penetration levels, and one in which new product launches, proposition revamps, co-branded alliances and alternative payment mechanisms, such as mobile wallets and direct debit platforms, are becoming increasingly popular. The key challenge for most players is gaining wallet-share and driving relationship profitability, hence most large issuers and acquirers are also investing heavily in mainstream media. In this interview, Nimish Dwivedi, Head of Payments at Mashreq, explains how Mashreq is using its deep understanding of and insight into customer and market needs, allowing them to release best-in-class products and solutions.
Building a stronger patient safety and quality improvement system
Authors: Pujols-Mckee Ana , Pelletier Mark G.
Published: July 2024

All people should always experience the safest, highest-quality, best-value healthcare across all settings. This paper analyses how, in keeping with its vision, The Joint Commission works with healthcare organisations to continuously improve healthcare quality and patient safety. It holds its accredited organisations to the highest standards by inspiring them to excel and achieve zero harm. To effectively help healthcare organisations positively transform, The Joint Commission shares with them its high-reliability framework for achieving zero harm. In addition, it provides strategies on how to reorganise healthcare organisations’ structures to integrate all improvement efforts, including performance improvement, infection control, regulatory, accreditation, patient safety and environmental services. The Joint Commission survey is designed to assess risk and identify potential harm that an identified risk poses to a healthcare organisation’s patients, staff and visitors. Healthcare leaders are provided with valuable tools and data analytics that prioritise risk and identify those areas that are most likely to lead to serious harm. Although all identified areas of risk must be addressed, these tools and analytics allow leaders to prioritise their resources and focus their initial efforts on areas that matter most. These electronic tools are available to healthcare systems regardless of size, and are of benefit to leaders in assessing those organisations that may need greater support and/or more resources to perform better. The Joint Commission has positioned itself as a leader in quality improvement and patient safety solely in order to partner with healthcare organisations to help them advance their improvement efforts while at the same time inspiring organisations to aim to eliminate all forms of harm.
Fixed-Income ETFs: A liquidity illusion?
Authors: Maitra Anando , Satchell Stephen
Published: July 2024

Exchange-Traded Funds (ETFs) have revolutionised the asset-management industry with high liquidity and low bid-asks allowing investors to access a diversified portfolio cheaply. The desirable liquidity characteristics of ETFs are, however, in contrast with their behavior in crisis periods. This paper studies the breakdown in the fixed-income ETFs (FIETFs) market, during the peak of the COVID-19-driven liquidity shock of March 2020. We argue that FIETFs provide an illusion of liquidity and the liquidity mismatch between the ETF and the underlying manifests itself in terms of very significant differences between the price and the Net Asset Value (NAV). We run a further analysis on the dislocation by comparing it with equity ETFs. Comparisons suggest that the cost of liquidity is very high for fixed-income ETFs with significant tracking errors during volatile periods in contrast with the better-behaved equity ETFs. Further analysis on the performance patterns of FIETFs indicates that both the price and NAV might have deviated from fundamentals with an overreaction in the ETF price accompanying an underreaction in the NAV. We also study the phenomena of ‘dealer inventory management’. FIETFs are uniquely different from equity ETFs in that the authorised participant (arbitrageurs) tend to be the large banks that are also market-makers in the underlying securities. Therefore, we show that the incentives of the arbitrageurs may not always be aligned towards arbitraging the price-NAV differential. In a novel empirical study using trading volumes and position changes for the largest corporate bond ETF (LQD), we suggest that inventory management by the larger broker-dealers may have exacerbated the dislocation. We believe that the conflicting objectives of dealers have further increased due to high balance-sheet costs imposed upon them post the Global Financial Crisis. Finally, we propose the use of derivatives, in particular credit derivatives, for the risk management of liquidity shocks. We show that the drawdown from rapid liquidity shocks can be reduced significantly through exposure to credit convexity.
From form to function and appeal: Increasing workplace adoption of AI through a functional framework and persona-based approach
Authors: Showalter John W. , Showalter Grace L.
Published: July 2024

Traditional methods of developing and implementing artificial intelligence (AI) inhibit widespread workplace adoption, because the development of AI has focused on advancing existing, and discovering new, technologies rather than solving industry problems. This paper discusses how, to create scalable and sustainable AI adoption, form must follow function, rather than function being driven by form. This requires a new framework for understanding AI that focuses on the function of the solution rather than the form of the technology. A functional framework for AI categorises solutions by human impact on tasks and decisions: automating AI eliminates human effort; augmenting AI improves human efficacy; accelerating AI transforms systems to increase human efficiency. A human-centred understanding of AI facilitates a persona-based approach to implementation and adoption. Robust personas of target end users can be created by understanding their preferred learning styles using Kolb’s experiential learning theory (KELT) and identifying the elements of motivation that empower them to change using the theory of planned behaviour (TPB). Layering KELT and TPB on top of the functional AI framework allows for the creation of a significance matrix to understand natural synergy or discord that exists between AI solutions and target end users. In addition to the significance matrix, personas must identify and define value for target end users, which combines with other elements to create appeal. Appeal can be leveraged to create scalable implementation and adoption plans that function across industries and exploit natural synergies. Healthcare industry examples are provided to demonstrate the overlay of the functional AI framework with KELT and TPB, along with persona-defined value, to drive adoption. Strategies for mitigating discordance between AI solutions and end users, and increasing appeal, are described.
A tool-kit for lighting environment post-occupancy evaluation: Case study in a LEED Gold office
Authors: Gou Zhonghua , Lau Stephen Siu-Yu
Published: July 2024

This paper presents a post-occupancy study of the lighting environment in a green office. A multiple-tool methodology was developed and tested, which included occupant surveys, interviews, illuminance measurements, sky view analyses by a fisheye-lens camera, examinations of the lighting control scheme, and user behaviour observations. Occupants reported an overall satisfied rating of the lighting environment. The dissatisfaction sources identified were reflected glare from other buildings and lack of individual lighting control. Two design suggestions were generated to inform lighting environmental design. First, effective glare control systems like shadings and thick blinds should be considered in daylighting design in a compact urban environment; secondly, individual task lights should be adopted to increase occupants’ comfort by enabling them to adjust the workspace to their individual needs. In sum, the tool-kit is proved to be able to identify satisfaction levels and dissatisfaction sources.
Payment service provision in times of accelerated market and regulatory change: The case of India
Authors: Bartelt Niklas , Hommel Ulrich , Patel Rushabh , Ali Shagufta
Published: July 2024

This paper presents an analysis of the Indian payment system with a focus on payment service providers (PSPs). At the core, it assesses the state of competition by analysing market concentration, barriers to entry and the counterbalancing influence of buy-side market power. This is preceded by a detailed presentation of the institutional characteristics of the Indian payment landscape, in particular the role of the Unified Payments Interface (UPI) and regulatory intervention. Throughout the course of this investigation, we contrast India with the European payment markets (Eurozone plus affiliated countries), which helps to gauge the role of governmental bodies in the light of the very different state of e-commerce market development. The analysis arrives at the conjecture that, despite significant institutional, regulatory and market structure differences, the state of competition is remarkably similar to the European benchmark. The diversity of viable business models furthermore indicates a well-developed and differentiated PSP service offering in India (as in Europe).
Glimpses of a cash-free world, and how it might be avoided
Authors: Delnevo Ron
Published: July 2024

This paper explores the advantages and disadvantages of society operating with less or, indeed, no cash. While the paper has a particular focus on Sweden and India, it also draws on examples from other markets with differing views and approaches regarding the importance of cash in general and payment choice in particular. The key issues in this debate typically focus on cost, convenience/speed of transactions, crime, economic activity, employment and payment choice. After considering each of these in turn, the paper concludes that while a cash-free world might suit certain commercial interests, it would not be in the public interest. It then briefly turns its attention to steps that might be taken at governmental level to ensure that cash remains on the payment choice menu for the public everywhere.
Building relationships with audience-centric communications
Authors: Turcio Allison
Published: July 2024

Colleges are not just competing with each other for prospective students’ attention, they are competing with Netflix, Snapchat, TikTok, funny memes and all the brands they already love. Audience-centric communication is the way to stand out, build relationships and become a brand that matters. This paper discusses how to focus your mind-set on the audience first, as well as better understand and connect with them. If you are already doing this, this paper will remind you why and reinspire (and maybe even level-up!) your audience centricity. If you are not, the examples shared from higher ed and beyond will help you to get started. It is worth the effort — Siena College found that students who received personal, one-to-one communication from the admissions office were 2.8 times more likely to enrol.
Executing the brand: Emerging digital brand execution tools and the role of employees in developing on-brand materials
Authors: Jasperse Alexander
Published: July 2024

Typical approaches to brand management tend to focus on internal control systems, such as rulebooks (formal brand guideline practices) and approval systems (brand police). From the employee perspective, traditional brand management controls may be perceived as being less about employee brand empowerment in external customer interactions and more about defining brand execution behaviours through rigid systems. This paper focuses on the critical role of employees in executing a brand as facilitated by digital brand execution software. It argues that these digital tools may provide alternative approaches to building brand value for an organisation by facilitating internal support for branding initiatives and helping employees deliver on the brand's image, experience and promise to its customers and stakeholders. By conducting a review of the academic brand management literature and analysing the state of leading brand execution software tools, the author offers practical insights for readers to incorporate into medium and large-sized organisations to rethink how employees vocalise a brand each day.
Enhancing banks’ strategic decision-making: Building on behavioural strategy — Application to Pillar 2 regulation
Authors: Freiha Naji
Published: July 2024

Market and regulatory pressure on bank boards and the current unpredictable environment have put more emphasis on enhancing strategic decision-making processes by systematically integrating risk analysis. This strategic risk management issue is at the heart of the Pillar 2 regulation. In line with its stated objectives, through one comprehensive Pillar 2 package, the board formally approves the bank’s strategy and financial projections, namely the impact of all strategic management actions, over a relevant time horizon and under business-as-usual and stress situations. This paper presents a practical approach to expand the value of costly Pillar 2 achievements by refining their mandatory approval process. The approach builds on insights from behavioural strategy, an evolving research discipline concerned with the impact of cognitive biases and social behaviour on decision-making. Behavioural strategy provides a better understanding of the biases to which the approval process of the bank’s strategy and business model embedded in the Pillar 2 package is particularly prone. Sixteen biases common to allocation processes and forward-looking planning are defined. To counteract these biases, limited safeguard questions are articulated and a proposal is made to embed these questions into a formal policy governing the approval process of the Pillar 2 assessments. An additional suggested summary of the key assumptions and outcomes of these assessments - covering (a) integrated performance and risk maps and (b) forward-looking stress tests identifying key vulnerabilities- provides the board with an integrated perspective on the riskiness of the business strategy and management decisions.
A methodical approach to assessing if an existing dwelling has ‘Adequate Ventilation’
Authors: Bradley John
Published: July 2024

Every year, especially during what has become colloquially referred to as ‘condensation season’, thousands of dwellings around the UK have their ventilation assessed. This Ventilation Assessment is sometimes referred to as a ‘Ventilation Survey’. The assessment is frequently in response to occupants’ concerns over living in homes suffering from condensation and mould growth. Ventilation assessments are carried out by a variety of ‘specialists’ including independent surveyors, ventilation equipment manufacturers/suppliers and contractors. Very often, following the assessment, the specialist will recommend that additional ventilation equipment be installed to contribute towards providing Adequate Ventilation in the dwelling. In many cases, the primary function of the additional ventilation measures proposed will be to control high internal atmospheric moisture levels that can be associated with condensation and mould, while neglecting indoor air pollutants commonly found in homes, which also have to be controlled if a healthy internal environment is to be provided for the occupants. It is the author’s view that there will often be an unintentional lack of appropriate methodology used in the Ventilation Assessment and the subsequent recommendations such specialists make may not therefore be appropriate for the dwelling. This is not surprising given that there is limited industry guidance on the subject in relation to existing dwellings and the fact that even the term ‘Adequate Ventilation’ can mean different things to different people. This paper discusses all of the aforementioned and proposes benchmarks against which Adequate Ventilation in existing dwellings can be measured, along with an overview of a methodology that could be used to assess the existing purpose-provided ventilation measures in a home to determine if they are adequate or not.
Paid search + social: Teamwork makes the dream work
Authors: Siegel Tara
Published: July 2024

In the digital marketing world, paid search and social combine beautifully to bring stellar results in an otherwise intensely competitive landscape. To capitalise on this crossover, it is, however, imperative to understand that search and social marketing are not about the investment, the traffic or even the results. They are all about the audience. To be truly successful in this cross-media endeavour, one can no longer think about influencers, users, searchers, clicks or even consumers. Rather, one must think only about people. It is essential to understand their likes, dislikes, background, where they are from, how old they are, how they spend their free time and with whom they like to spend it. Essentially, to become their friend, one must first gather every available scrap of information about them. This paper will shed light on getting to know one’s audience as people before considering marketing to them, as well as explore why a social programme is critical to a brand’s success, across five phases including acquiring fans, on-boarding fans, engaging with fans, retaining fans and, ultimately, creating brand advocates.
Design features and best practice in podium deck waterproofing : Examples and perspectives from UK industry
Authors: Hickman Ben
Published: July 2024

Podium decks — a basement roof at, or around, ground level which is not covered by superstructure — are an increasingly common feature in the modern built environment. This increase may be partly attributed to growing awareness of the need for sustainability. Green roofs, sustainable urban drainage, water attenuation and even parks and farms are being located on top of podium decks. Waterproofing of these podium decks is vital in order to use the space created beneath and also to prolong the life expectancy of the structure. This research analyses the available best practice guidance and then compares the key waterproofing design features with opinions from industry. Opinions are gathered first through 78 questionnaire respondents and then interviews with four experienced respondents with unusual views. These findings are then compared with case studies of podium decks with waterproofing failures. This research suggests that robust podium deck waterproofing design comes from the following choices in the fundamental features of waterproofing design for podium decks: a) reinforced concrete structural deck; b) fully bonded waterproofing membrane; c) waterproofing laid to a gradient to falls; and d) provision of a drainage void over the waterproofing layer. As a result of these findings, this paper calls for more authoritative best practice guidance on podium deck waterproofing design in a bid to reduce pressures in procurement that lead to weaker waterproofing design choices. This research may be of interest to built environment professionals because it identifies some fundamental features of podium deck waterproofing design and clarifies which design choices are perceived to deliver more robust waterproofing than others.
Macrofinancial stress testing: Incorporating systemic risk perspectives into a stress testing framework
Authors: Oura Hiroko , Schumacher Liliana
Published: July 2024

Since the global financial crisis, stress testing has received renewed attention. On one hand, pre-crisis stress tests yielded largely benign results, which called into question the effectiveness of stress testing for detecting financial system-wide risks, namely systemic risks. On the other hand, stress testing now has enhanced roles for crisis management and financial sector oversight. In order to better shoulder these new roles, the stress testing framework should be improved, incorporating systemic risk perspectives. This article proposes best practice principles for such a framework, building on the lessons from the crisis. The test should be designed appropriately, including a clear understanding of the scope and objectives, knowledge of the key individual financial institutions in the system, their business models and main channels of risk transmission, and right decision on the test's perimeter and coverage. However, there will be limitations, regardless of refinements and improvements. One should therefore always be cautious about using test results in isolation: a well-rounded risk assessment should use stress tests with other tools to broaden the understanding of vulnerabilities.
Anti money laundering compliance and the new standards on beneficial ownership
Authors: Arrington Brian
Published: July 2024

This paper discusses the new Financial Crimes Enforcement Network (FinCEN) rule on beneficial ownership and the general due diligence challenges currently facing financial institutions. Covered financial institutions must comply with these rules by 11th May, 2018, and should consider the most effective means to take immediate steps to modify their anti money laundering (AML) compliance programmes to accommodate this latest expansion of the AML regulatory regime (specifically the USA’s BSA, AML and Counter-Terrorist Financing (CTF) regulations and associated guidance). Although narrated from a US jurisdictional perspective, non-US financial institutions and regulatory regimes (eg, European Union [EU] under the purview of the European Union’s Anti-Money Laundering Directive) are considered within the scope of discussion. It is acknowledged that non-US financial institutions may be required to adapt their compliance programmes to account for the new US beneficial ownership standards. Therefore, possible approaches toward development of universal operational solutions will be presented and assessed. Finally, this paper observes that the misuse of limited liability companies (LLCs) and offshore financial centres (OFCs) can serve as a harbinger of criminal activity and seeks to encourage further the discussion of due diligence governance and controls within the AML compliance community.
Sovereign credit default swaps: Managing risks when the fiscal house rumbles
Authors: Rajaratnam Indra
Published: July 2024

This paper seeks to dissect risks which stem from the features of a sovereign credit default swap under the architecture of the 2014 ISDA Credit Derivatives Definitions (the 2014 Definitions). The paper begins with an overview of the market structure and functions of a sovereign credit default swap, followed by a brief discussion of the landscape behind the product. It then provides a narrative on specific risk considerations, mapped under broad themes such as the Credit Derivatives Physical Settlement Matrix (the Matrix) terms published by the International Swaps and Derivatives Association, Inc. ( ISDA) (including trigger obligations, deliverable obligations, credit events and settlement risk). Examples of Credit Derivatives Determinations Committee (DC) deliberations have been drawn in to elucidate aspects of how the product terms are applied in practice. The goal of the paper is to assist practitioners, infrastructure providers, risk managers, regulators, academics, sovereign issuers and creditors to identify risks and assess the efficiency of sovereign credit default swaps (SOVCDS) as a hedging tool. Due to the vastness of the subject, the paper focuses on SOVCDS traded as a `Standard` transaction type (TType) under the Matrix, where a DC credit event announcement crystallises settlement obligations.
Airport parking: A US$2bn+ pot of gold?
Authors: Keilthy William
Published: July 2024

This paper examines the parking revenue performance of leading US airports using published FAA data. It identifies a pattern of airports with under-performing parking revenues and by extension an opportunity for parking revenue growth. The research indicates a potential for annual growth in additional parking revenues of US$lbn to US$2bn. Experience suggests that many US airports are adopting a passive strategy while off-airport operators entice parking business from them. For these airports, this is a formula for disaster. The paper highlights key lessons for these airports based on the experience at Dublin Airport which has adopted a commercial business strategy to compete for parking business with the off-airport car park operators. The airport has turned declining market share from 70 per cent to +90 per cent through the rigorous application of its in-house revenue growth model. The key tactics employed by the Dublin Airport Authority include devoting resources to analysis of the particular situation at individual airports, undertaking customer behaviour and needs, research, segmenting the market, tailoring value products and services to meet these customer needs, and promoting and marketing these offerings to key target markets.
An Australian perspective on product compliance and conformity for glazed façades
Authors: Gramlick Tracey
Published: July 2024

What do Melbourne, Dubai and West London have in common? Sadly, they are the homes of the Lacrosse building, the Torch Tower and the Grenfell Tower and the most significant façade fires in recent history; none so sad as Grenfell with the tragic loss of so many lives. As these cities, and in fact the world, set about identifying and replacing the non-compliant aluminium composite cladding façades of thousands of high-rise buildings, you might ask ‘what does this have to do with glazed façades and windows?’ Cladding systems may include additional components such as windows and glazed doors or buildings may simply be clad in glazed systems. This paper seeks to identify where glazing and glazed façades fit within the Australian regulatory framework for building and construction and how conformity is validated and compliance policed.
Physician recruiting incentives: Salaries, signing bonuses, value-based pay and benefits
Authors: Mosley Kurt , Miller Phillip
Published: July 2024

In order to recruit physicians, healthcare facilities must offer salaries and other incentives customarily included in physician employment contracts. This paper outlines the cost/benefits of offering such incentives and also examines the specific incentives typically used to recruit doctors today, including salaries, production bonuses, signing bonuses, continuing medical education bonuses and others. The paper further reviews how other features of the employment contract, including schedules and work hours, shape the overall character and dynamics of a practice. The paper concludes with a discussion of non-competes, admitting privileges, termination and tail coverage.
The future of experience: Why brands and retailers need to look at trends and innovation in experience culture, as consumer appetites for experiences reach critical mass
Authors: Greene Lucie
Published: July 2024

The experience economy has given way to a culture of high expectations that go far behind goods and services. Fuelled by the tech boom, today’s consumer seeks immersive experiences that enable escapism.
Best practices for implementing, testing and using a cloud-based communication system in a disaster situation
Authors: Makowski Dale
Published: July 2024

This paper sets out the basics for approaching the selection and implementation of a cloud-based communication system to support a business continuity programme, including: •consideration for how a cloud-based communication system can enhance a business continuity programme; •descriptions of some of the more popular features of a cloud-based communication system; •options to evaluate when selecting a cloud-based communication system; •considerations for how to design a system to be most effective for an organisation; •best practices for how to conduct the initial load of data to a cloud-based communication system; •best practices for how to conduct an initial validation of the data loaded to a cloud-based communication system; •considerations for how to keep contact information in the cloud-based communication system current and accurate; •best practices for conducting ongoing system testing; •considerations for how to conduct user training; •review of other potential uses of a cloud-based communication system; and •review of other tools and features many cloud-based communication systems may offer.
The regulatory leap into big data and machine learning: Practical advice for compliance officers
Authors: Howell Bo
Published: July 2024

The domain of big data encompasses several buzzwords, including artificial intelligence, machine learning, emerging technologies and big data itself. Across industries, new technology generates both fascination and fear, but factors that drive innovation vary widely from industry to industry. The financial services industry is characterised by an ambivalence toward innovative technology, with many financial services firms embracing it and many more regulatory compliance professionals resisting it. This paper is divided into two parts: Part 1 describes the state of regulatory technology in financial services and Part 2 offers practical advice for compliance officers seeking to implement innovative technology projects at their firms, particularly using machine learning applications. The paper concludes with suggestions for future research and practice.
A case for case studies: The effective use of case studies in the college classroom
Authors: Hachtmann Frauke
Published: July 2024

Instructors often use case studies to bridge the gap between theory and practice while also bringing research into the learning environment. Case studies allow students to participate actively in the learning process by helping them learn how to think, plan and reason by studying the actions, thoughts and decision-making processes of real people and companies. Educators also often choose case studies in their learning environment because they can accommodate different learning styles, including inductive learners, who learn from examples as opposed to logical development (linear learning). Case studies from this journal are well suited for use in the college classroom because they are generally written by practitioners for practitioners. This paper includes a list of practical insights when teaching students about digital and social media using case studies from this journal or others like it.
Salt Lake City International Airport undergoes master planning on the heels of expansion
Authors: Fredrickson Brady , Becker Michael , Maiman Peter , Reeves Kelsey
Published: July 2024

While Salt Lake City International Airport (SLC) was undergoing a US$4bn airport redevelopment programme — its largest terminal and landside infrastructure improvement since opening — the Salt Lake City Department of Airports (SLCDA) chose to update the Airport’s Master Plan at the same time. The strategy enabled the Airport to have a new development plan in place as implementation of its prior implementation plan was completed, ensuring Airport facilities are ready for growing passenger, cargo and general aviation demand. Even with the addition of the new 78-gate terminal facility, SLC has land to add another concourse with more gates and could build additional runways to serve more airplane operations. However, the Airport is located in a valley surrounded by mountainous terrain that limits the capacity of the airspace. SLCDA worked with RS&H on the Master Plan to carefully evaluate the relationship between the airfield and airspace to identify a plan to maximise the Airport’s ability to meet future demand within the constraints of the Airport’s location. The SLC Master Plan analyses future demand to ensure facilities can efficiently meet the needs of the travelling public and airline operations. It prepares the airport to strategically build new facilities to meet demand in an affordable and sustainable manner so that SLC passengers face minimal delays in their air travel. In this paper, you will learn about how SLC officials and the RS&H team worked together to ask the right questions, research the intricacies of SLC’s airspace and developed a new master plan for the airport that carries on more than 20 years’ worth of planning.
Airport surface access management: Issues and policies
Authors: Budd Thomas , Ison Stephen , Ryley Tim
Published: July 2024

Surface access is an increasingly important issue for airport managers. Currently, airport access is heavily reliant on private car trips. Rising demand for air travel in recent years has generated increased volumes of surface traffic at many airports, which has led to congestion on airport roads, overcrowded car-parking facilities, reduced local air quality and increased carbon emissions. If forecasts of future growth in world air passenger traffic are accurate, it is likely that this situation will worsen in the future. Subsequently, there has been growing pressure on airports to reduce the share of trips by private car and increase access by public transportation; however, private car trips provide an important source of revenue for airports via car-parking charges. Airport managers must formulate surface access policies that not only maximise capacity utilisation, but also marry various commercial and environmental goals. But this task is far from straightforward and there remain a number of key issues that airport managers must account for relating to the nature of surface access traffic, the varying requirements and characteristics of airport users, environmental concerns, car parking and the new market conditions in which airports operate. This paper presents these issues through a synthesis of the surface access literature and discusses various policies that can be employed to manage them. By highlighting the key surface access issues and exploring policies for their effective management, this paper aims to offer important lessons for airport managers.
A conceptual framework of authentic narrative in resonant branded entertainment: Practitioner perspectives
Authors: Van Loggerenberg Marthinus J.C. , Enslin Carla , Terblanche-Smit Marlize
Published: July 2024

There is a dearth of practical guidelines for the development of branded entertainment that strategically builds brands. This exploratory qualitative research paper proposes a conceptual framework for authentic narrative in branded entertainment practice to achieve brand resonance. In-depth interviews with branded entertainment experts across six continents informed content analysis and the development of a proposed framework. All participants were also invited to review the conceptual framework. Findings suggest that branded entertainment narrative is deemed authentic, and hence enhances potential for resonance, if it is aligned with the brand’s identity; comprises a sincere intent to entertain; imbues emotional meaning; is original; is believable (or plausible); and shows a consideration to craft. The first three dimensions emerged as fundamental to developing authentic narrative. Brand resonance dimensions to be achieved are an emotional connection, audience engagement and a sense of community. Theoretical and practical implications include a conceptual framework of immediate value to practitioners creating branded entertainment by means of important dimensions. The conceptual framework could serve as reference for establishing measurement instruments and developing a planning model for authentic narrative to achieve resonant branded entertainment.
Sustainable profitability in volatile cyclical markets
Authors: Sarraf Hanna
Published: July 2024

Market conditions are prone to change rapidly, limiting the ability of lenders to mitigate losses. Furthermore, lenders’ behaviour can often contribute to market volatility as lending initially drives up market leverage, and this is followed by greatly reduced credit supply following a market correction as capital constraints and heightened risk sensitivities constrict banks’ willingness to lend. This paper analyses how banks can successfully ensure it is being rewarded for the risk presented by a cyclical and volatile market. It also discusses how a bank can avoid presenting its shareholders with loss of their capital without missing profitable lending opportunities? In short, how should a bank seek commercial sustainability in volatile cyclical markets?
Bayesian confirmatory analysis of multiple response data
Authors: Ferreira Mauricio , Congdon Peter , Edwards Yancy
Published: July 2024

This paper proposes a Bayesian confirmatory factor-analytic probit model to reveal the latent utility structure of multiple response data commonly found in marketing surveys. It conditions model formulation on previous knowledge and imposes a parsimonious hierarchical structure involving a measurement model (to define common factors) and a structural model to explain brand choice. The confirmatory model offers some advantages over exploratory models applied to multiple response survey data. First, the model improves model identification and prediction by imposing a simpler structure that accounts for data dependencies without assuming a multivariate distribution. Secondly, using MCMC estimation, the model can easily accommodate many underlying dimensions (J) in the data, which has been challenging to address with other approaches. Lastly, the confirmatory approach offers a practical framework where the analyst has control over the specification of the latent structure of the data via informative priors. This study uniquely applies the model to test and ‘confirm’ previous knowledge and managerial hypotheses about market structures, and how brands are related and compete with one another. The study applies a fully Bayesian estimation and model choice strategy and includes a cross-validatory demarcation between test and validation sub-samples.
Redefining value in post-COVID-19 healthcare: A perspective
Authors: Tan Harold
Published: July 2024

As the world continues its fight against the COVID-19 pandemic, one wonders how healthcare will change after the dust settles. In recent years, the concept of value-based healthcare has emerged as healthcare payers and providers attempt to deliver good health outcomes at optimal costs. But as the pandemic has demonstrated, is value in healthcare simply about balancing bedside care quality and cost? There is a need to go beyond this myopic perspective of value and consider how the global reaction to COVID-19 will change stakeholders’ expectations of future healthcare, its delivery and the extent to which society is prepared to invest or trade off to prevent future such crises. This paper discusses new value norms which will emerge, post-pandemic, which go beyond the quality-cost equilibrium, as the definitions of quality and cost are redefined in the context of wider public health and its impact on society.
Challenges presented by AML in the areas of distribution, account opening and client relationships
Authors: Schetle Vitali
Published: July 2024

Anti-money laundering and counter-terrorist financing (AML/CTF) rules are currently undergoing fundamental changes. A comprehensive legal and regulatory framework has been put in place by lawmakers and national regulators, particularly in recent years. Market participants, however experience challenges when implementing this framework in their business models. These challenges have a range of causes: multifaceted business interests and needs of various market participants, differing levels of (legal) risk appetite to interpret and implement this framework and complex business models of different financial service providers, just to mention a few. The paper presents current challenges and possible solutions when implementing the AML/CTF rules in both distribution and account opening. In distribution, sub-distribution, global distribution, platforms, including settlement platforms, and private placement distribution set-ups are analysed from the AML/CTF perspective in addition to conventional distribution activities. The activity of the global distributor of the investment funds is also focused on. The paper also gives AML/CTF-relevant insights into the activities of UCITS management companies and AIF managers as well as into the delegation framework under Luxembourg law.
How can a balanced ecosystem of technology, collaboration and innovation build greener airports? The case study of Groningen Airport Eelde
Authors: Degroot Meiltje
Published: July 2024

This paper discusses Groningen Airport Eelde’s (GRQ) transition to sustainable aviation, emphasising its commitment to minimising environmental impact while enhancing regional connectivity. It details GRQ’s initiatives, collaborations and future plans, showcasing how the airport leverages its unique position to spearhead the adoption of sustainable technologies, particularly in hydrogen. Through collaboration, innovation and strategic partnerships, GRQ aims to lead the way towards a more sustainable aviation future. GRQ’s commitment to minimising environmental impacts aligns with community interests, maintaining local trust and government support. By 2030, GRQ aims for a fully emission-free ground operation. The airport has successfully implemented a 22MW airside solar park and is now pioneering a comprehensive hydrogen ecosystem, aiming to become Europe’s first Hydrogen Valley Airport. Despite challenges in funding and legislation, GRQ advises other airports to build consortia, connect with regional partners and prioritise sustainability.
The impact of sustainability on construction
Authors: Plank Roger
Published: July 2024

This paper outlines the importance of immediate action to ensure sustainable development, and explains why construction has such a major role to play. The broader issues are introduced, but the focus is on those actions that the construction industry can take to make the biggest improvements, namely reducing energy use associated with both the building process and the operation of buildings throughout their life. It is also important that the useful life of buildings is prolonged, that opportunities are taken to reuse components and recycle materials when they are no longer needed, and that materials are sourced in such a way that impacts are minimised. The challenges of reducing demolition waste and making positive use of other waste products are also considered. The information and tools available to help structural engineers in this are critically reviewed.
From a ‘plain vanilla’ exercise to a highly complex compliance monitoring framework: Some practical challenges in investment compliance
Authors: Schetle Vitali
Published: July 2024

The paper analyses the evolution of investment compliance over the past 15 years, since the Financial Crisis of 2008, and its transformation from a ‘plain vanilla’ task to a highly complex monitoring framework. The paper attempts to identify the roots for this transformation and comes to conclusions that are not intuitive. It further analyses the investment policies used in the sales prospectuses of the investment funds and elaborates patterns for those policies. The analysis suggests that it is appropriate to divide the patterns into two basic concepts: The ‘investment concept’ and the ‘exposure concept’. While the former seemed to fully dominate the market 15 years ago, the transformation to the new concept appears to progress at an accelerated pace. This is due to the increased complexity of the investment policies of funds and of the financial instruments that have been created by the financial market participants, as well as investment strategies employed by the portfolio managers, which cannot be properly encompassed by the old concept any longer. Participation in the creditor committees is an event that is obvious for the portfolio managers but may present fundamental legal concerns. Already, participation in such committees is doubtful for the funds that are prohibited from exercising a significant influence on their investment targets, such as undertakings for collective investment in transferable securities. An additional question that emerges when participating in such committees, and one which is analysed in this paper, is the question on the allocation of costs, the answer to which is rather art than science.
Assessing disaster recovery programme maturity : A practical approach
Authors: Finch Kevin
Published: July 2024

The process of measuring the overall maturity of a disaster recovery programme can be accomplished by measuring the maturity of the individual processes that make up the programme, and then looking at the results in aggregate. For each process, two aspects require particular attention: the maturity of the process itself, and the extent to which the process is utilised through the organisation as a whole. This paper discusses the process of measuring process maturity, and outlines a practical methodology for applying that process to the appraisal of disaster recovery programmes. It discusses the importance of looking at how widespread different disaster recovery processes are in the business, and outlines a practical approach to conducting programme appraisals.