bluuebunny/crossref_metadata_2025 huggingface dataset:
How to keep payments safe and secure in a changing world
Authors: Doeland Marco
Published: July 2024

In recent years, The Netherlands has benefited from voluntary cooperation between the various parties in the payment chain. For example, knowledge and experience in the field of fraud prevention and cyber security are shared, there has been an increase in the volume of research and threat analysis conducted, and fraud mitigation measures are now coordinated and implemented jointly. With the introduction of Instant Payments and the Revised Payments Services Directive, an increased focus on the availability of payment services and the feasibility of greater control regarding the prevention of authorised push payment fraud, Dutch banks have introduced various measures to keep electronic payments safe and secure in a rapidly changing world. This paper describes the latest developments in the world of payments, identity and security measures to reduce fraud without compromising availability or security.
P.A.R.E.: The four pillars for successful whitepaper lead generation campaigns
Authors: Hunt Jason , Kerr Dave
Published: July 2024

The authors’ team specialises in creating lead generation campaigns for clients across various industries. But after creating many white paper lead generation campaigns, they discovered that some were wildly successful in terms of low cost per lead (CPL), while others were not. In attempting to answer the question ‘why are these white papers successful?’, they compared the titles of their successful and unsuccessful white paper topics and found that the titles of all the successful white papers had four things in common: people, applicability, relevancy and emotion. Thus, the P.A.R.E. method was born. This paper explains lead generation, white papers and the P.A.R.E. method to help marketers create successful white paper lead generation campaigns. Also provided are a few examples of where the P.A.R.E. method was applied to demonstrate its effectiveness in creating an attractive lead generation campaign that captures many leads at a low cost.
The head, the heart and how: How to use consumer decision-making and information-processing models to plan and develop search marketing campaigns
Authors: Huebner Chris
Published: July 2024

Enrolment management marketers continue to face increasing demands as higher education institutes grapple with enrolment trends. To assist in creating more effective search marketing campaigns, the author draws on relevant consumer behaviour models and academic research to develop a messaging framework that enrolment management marketers can use to develop messaging strategies for search campaigns.
Risk mitigation strategy to eliminate risks associated with claim management in operational procurement through automation
Authors: Layaq Mian Wasim , Goudz Alexander , Noche Bernd
Published: July 2024

Proper claim management has always been a challenging task for any organisation. Digital technologies and automation are influencing every sector of business. The digital revolution is having a great impact on the supply chain and procurement industry and is making it more complex and prone to risks. The terms ‘Procurement 4.0’ and ‘Industry 4.0’ are top priorities for companies today. The purpose of this research paper is to describe the operational procurement process in detail and identify the risks associated with manual claim management processes. The focus is further narrowed down to show how these risks of claim management can be mitigated and the benefits this could bring to any organisation in terms of cost savings, supplier management, spend transparency and supplier performance improvements. Emerging literature, practical experiences, interviews, case studies, blogs, expert opinions and citations are used to fulfil this task. This research opens up further avenues of research for improvements of supplier management processes.
Who says ‘passengers aren't baked beans’? Making passenger security screening productive while delivering high service levels
Authors: Calder David
Published: July 2024

‘Passengers aren't baked beans’ is often one of the first comments made when an airport's passenger security screening process is being reviewed. While this statement is unarguably true, the inference — that passengers are unpredictable and cannot therefore be processed in the same way that baked beans are processed on a factory production line — is far from the truth. This paper looks at the predictability of passenger behaviour and how that behaviour is changing. It demonstrates that understanding and managing passenger behaviour is an essential part of delivering an optimum balance of customer service and efficiency in passenger security search operations.
The impacts of e-commerce on the high street: Nascent responses in Germany
Authors: Gerend Jennifer
Published: July 2024

This paper discusses nascent responses to the threat of e-commerce on city centres in the context of existing routes of study in the interdisciplinary, international literature. Germany is home to many vital, traditional city centre shopping areas that are managed and promoted by a variety of public and private actors. Yet, as in other advanced retail markets, online shopping shows steady gains. This study explores the complexity of e-commerce’s impacts on brick and mortar retail, especially through the lens of German land-use planning instruments. The case of a responsive marketing campaign in Würzburg, Germany illustrates many municipal governments’ failures to address the issue. Aimed at redirecting consumers away from internet shopping and back into their downtown high streets, the campaign was led by private-sector media actors. In the absence of research-based municipal action plans related to e-commerce, such makeshift and ineffective marketing campaigns are likely to become more widespread.
Connections: Challenge of the future
Authors: Burger Rian
Published: July 2024

Facilitating flight connections (especially inter-sector connections) is a major issue facing airports today. Airline competitiveness is greatly increased by hub operations, and any gateway airport that is growing is likely seeing a greater portion of its traffic moving to inter-sector connections. But facilitating these connections has a profound impact on the operation of a passenger building and many passenger buildings are not well suited to making them easy and intuitive. New inter-sector connection facilities present airports with many challenges, and the solutions are typically expensive. They often require a reassessment of the strategic development plans of the airport along with the application of deep experience and creativity. This paper reviews a range of typical situations and workarounds, specifically in light of the growth in the number of US preclearance facilities around the world, and concludes that, while there really are no quick and easy solutions, the best approach is to plan for inter-sector connections well in advance.
Loss of traditional industry and a state of urban decay in small-scale industrial cluster: A case study of Bhagalpur, Bihar, India
Authors: Khan Shadab Hassan
Published: July 2024

Developing countries such as India, Pakistan and Bangladesh have diverse cultural bases due to different regions, religions and resources. These countries have large numbers of small-scale industries which consist of a vast variety of traditional industries that have flourished and have become even more diverse following British rule in India. The advent of mechanised finished goods and laws and taxes has led to the decline of these industries, which continued even after the independence of India. Urban or rural communities have grown naturally without any planning or development norms. The concept of urban local government came into existence in India in 1992 after the 74th amendment of the constitution. Most of the urban centres had an industrial economic base, generally comprisimg cottage-based industries that existed in clusters inside the city. For example, Bhagalpur has been known for its silk products, Kanpur for its leather products and Moradabad for its brass industry. The rural area also had diverse small-scale traditional industries that used to cater to the unique demands of the community and reflected the craftsmanship and ethos of the community, hence becoming the identity of the place. The absence of planning in these industrial clusters has led to the decline of these industries, which has affected the socio-economic aspects of these communities. These urban/rural clusters of small-scale industries or cottage industries are in a state of decay either because of adverse government policies or because business has dried up as a result of mechanised goods being readily available on the market; the absence of community planning and basic amenities could also be a reason. The skilled artisans who were once employed and were masters of beautiful art are now working as daily labourers. More and more people are leaving their traditional jobs and hence the future of art and craft is at stake. This paper aims at identifying the issues facing these clusters, especially for cottage-based industries, so that further research can be carried out to solve the issues facing these communities. It focuses on the different dynamics that affect these communities and their relationship to better understand the problems. It also aims to understand the reason why most of the plans or programmes introduced by the Government have failed until now. The weaver community in Bhagalpur will be used as a case study in this paper. By considering different aspects, including infrastructure, raw materials, finance, social linkages to understand the issues, the paper can also be used as a reference for other studies.
Attractiveness of physical healthcare environments improves patient experience and delivery of care
Authors: Tan Seang Teak , Nguyen Hien My
Published: July 2024

This paper examines how improving the attractiveness of the physical healthcare environment affected patients’ perceptions of staff behaviours and their interactions with staff members, as well as their perceptions of quality of care. A patient survey was conducted in an outpatient facility that was old and unattractive, while another survey was conducted after renovation to improve the attractiveness of the physical healthcare environments. The primary data collection methods used were patient satisfaction survey, a staff retrospective work environment survey and short focused interviews with both patients and staff members. Results showed that staff members noticed some positive changes in their work environment, which could affect how they interacted with patients. The results also showed an increase in the willingness of patients to recommend the facility to others, which signifies increased patient loyalty. The findings of this study support previous research studies that emphasise the importance of the role of healthcare facility design and the attractiveness of physical healthcare environments in influencing patient perceptions of quality of care and satisfaction.
Benefits of an international board and the opening of global markets
Authors: Ford Noel
Published: July 2024

In the period following the Global Financial Crisis of 2008, the international funds industry has been subject to critical review by several cohorts including regulators, investors and markets commentators. The volume of new regulatory directives issued in the period has presented new challenges to fund promoters and investors in balancing the need for regulatory compliance with the need to meet the commercial goals of investment vehicles. A substantive focus of the new regulatory regimes has been on the performance, transparency and accountability of the board function. In this new era, investment funds boards must strike a crucial balance between meeting the requirement of regulators and investors.
Are firms getting the message? Record-keeping obligations related to off-channel messaging
Authors: Spence Kevin
Published: July 2024

Several high-profile enforcement actions and significant fines brought against notable financial institutions for violations of record-keeping requirements relating to electronic communications continue to foster discussions throughout the financial services industry. This paper seeks to provide a timeline of the most notable regulatory activity and enforcement actions taken against firms. Secondarily, this paper will discuss the regulatory requirements for record-keeping and electronic communications as they relate to broker-dealers and registered investment advisers, while also highlighting significant differences between the two sets of requirements. Lastly, this paper provides guidance for financial services firms on implementing an effective compliance framework for establishing record-keeping controls that could potentially aid firms in meeting their regulatory obligations.
Urban Regeneration 3.0: Realising the potential of an urban psychology
Authors: Murray Chris , Landry Charles
Published: July 2024

In the West, in the post-war and post-industrial period, urban regeneration has undergone a critical shift, from focusing primarily on the built environment (1.0) to focusing also on activity within it (2.0). Predicated upon a more holistic ‘place-based’ approach, building culture, health, human capital, learning and other capabilities has informed or led regeneration programmes, often improving outcomes. Yet even with this shift, regeneration and renewal interventions have not always succeeded fully in their aims; they have missed opportunities, and in some cases have been detrimental to communities. The reasons for this are complex, but it is our contention that included in their ranks is a fundamental lack of understanding of the emotional and psychological impacts of city living as a whole, and the deeper existential impacts of regeneration programmes which literally reshape the urban landscape, displacing or blending communities at great speed. It is astonishing that psychology, the discipline most concerned with human behaviour and emotional well-being, has been almost absent from urban regeneration thinking, policy and practice. In response to this, a second potential shift is emerging, birthing ‘regeneration 3.0’, which is seeking to understand the intimate links and symbiotic effects which exist between place and person, taking a psychologically informed approach. Informed by their pioneering book Psychology and the City and their innovative ‘Urban Psyche’ test, since 2016 the authors have sought to make a case for the development of a new generation of urban psychology scholarship and praxis. This paper introduces readers to their thinking on why place matters to mental health and why mental health matters to place; the evolution of regeneration policy and why ways of reading the city open and foreclose opportunities to engage psychological concerns; the potential of psychology for regeneration policy and practice; and examples of tools from psychology that might be adopted. The paper focuses mainly on UK-based regeneration, although the conclusions are potentially applicable internationally.
The evolving payments landscape in the Middle East
Authors: Ansari Faisal
Published: July 2024

The Middle East has some of the fastest growing economies in the world and possesses unique demographic characteristics. Owing to this rapid development and a growing awareness of global trends, both companies and individuals are demanding faster and cheaper methods of making payments. To their credit, most of the Central Banks in the region are already taking the initiative of upgrading their payment and settlement systems. This paper focuses on the efforts of the Gulf Cooperation Council countries to promote more efficient methods of payment, forge a common currency framework, develop new financial hubs and address the requirements of the large expatriate workforce in the region.
Coping with digital disruption: Adapting to a changing operating model
Authors: Anton Richard
Published: July 2024

While technological disruption is increasing at an accelerated pace, disruption can still be anticipated and managed. No single approach to innovation will work for every business; each organisation needs to understand its respective needs and strategies to recognise what the best outcome for them will be. Innovation comes in many shapes and forms; therefore, having the right framework and operating model for the organisation to respond to change is critical. This paper discusses how to proactively read the signs and consider how the organisation may invest in disruption.
Celebrating out-group failure: Investigating the presence of glory out of reflected failure against rival groups
Authors: Havard Cody T. , Inoue Yuhei , Ryan Timothy D.
Published: July 2024

This study investigates the existence of glory out of reflected failure (GORFing), a psychological phenomenon where people experience joy and favourably compare their in-group versus a rival group following an indirect failure by the out-group. It is hypothesised that in order for GORFing to exist, participants must experience a sense of satisfaction following an indirect failure by the rival group, regardless of their favourite team’s success in the most recent rivalry contest or previous season. The results support the hypotheses, therefore confirming the existence of GORFing. The discussion focuses on implications for research, practice in sport and non-sport organisations, and areas for future investigation.
Payments innovations and trends in the Gulf Cooperation Council
Authors: Zambonini Paolo
Published: July 2024

Payments are a key enabler for any economy and play a vital role in the lifeblood of the Gulf Cooperation Council (GCC). As payments technologies are rapidly changing, incumbents are trying to intermediate themselves into more parts of the payments value chain, while new entrants and innovators continue to introduce ‘disruptive’ offerings. In light of this, the results of a ground-breaking survey by Network International, the region’s leading payments service company, are timely. The first of its kind, the survey analysed the payments innovations trends in the GCC and neighbouring countries, with the aim of determining the key innovation drivers for merchants and financial institutions in the region, as well as their observations of the issues and opportunities that the current payment trends offer.
Countering the economic effects of bird flu through teleworking
Authors: Gill Tony
Published: July 2024

As officials warn the public about potential health consequences of pandemics, attention is shifting towards their impact on organisations. This paper suggests ways in which continuity planners can systematically deal with the potential economic consequences of such an outbreak. Thus far, much attention has focused on the potential health consequences of a pandemic outbreak, but limited attention has been paid to operational impacts. As a first-level response, continuity planners are modifying existing plans by benchmarking their approaches to a set of known events that have occurred in the past. One of the limitations of this strategy is that the nature of a pandemic is very different from the core characteristics of disruptive phenomena such as terrorism or events of severe weather. For this reason, planners will be called upon to adopt a revised planning framework. This will also be likely to move telework to the forefront of continuity planning. Indeed, integrating telework into the body of business continuity planning might be one of the most significant planning precedents established during the coming months, not just in the way it manages telework, but also as it institutionalises telework as standard operating procedure within the workplace.
Common challenges of data governance
Authors: Chakravorty Rajib
Published: July 2024

This paper focuses on the challenges that an organisation faces in the implementation of data governance. The inclusions in the paper range from the definition of ‘data governance’ to leadership participation, data strategy, roles and responsibilities, related budgets and ownership, training and communication plan, organisational cultural aspects (with respect to data) and business value for sustainability of data governance. The paper elaborates some of the challenges and highlights the lacunae in the process like business value of data governance. Before creating any governance structure, it is required to spend more time contemplating the ‘prime directive’ for data management. And the prime directive is straightforward and simple. It means to deliver to the end user, data that they have trust and confidence in, and that is precisely what they expect it to be, without the need for manual reconciliation and multiple transformations. This is the goal of data governance. The paper also provides in-depth information about data governance and why it is critical for organisations. In this paper, one will get an overview of the challenges involved and how data governance can help the organisation; a clear idea of the benefits and risks; a look at practical, real-world examples and the details of the components of an effective data governance programme. In addition, it will also articulate the characteristics of a data-driven culture and the 8-Point Data Governance Model that can be utilised to design and develop a scalable, fit-for-purpose data governance programme for any organisation.
Enhancing operational efficiencies by minimising the taxiing time of arriving aircraft at Indira Gandhi International Airport
Authors: Das Rajib , Banerjee Shibnath , Bhuin Pijus Kanti
Published: July 2024

Indira Gandhi International Airport (DEL) has been experiencing a ground delay programme for decades, resulting in huge cost to all the concerned stakeholders. Examining the present operating time of arriving aircraft, it was found that, in contrast to other international airports, DEL suffers from additional fuel costs, environmental degradation, and loss of passengers' precious time. The tabulated data collected between September 2020 and June 2022 reveals that an average of more than 75 per cent of arriving aircraft takes longer than the 4 to 5 minutes achieved at other international airports. The data analysis reveals that, despite capacity enhancement initiatives, taxiing time for arriving commercial flights at DEL is significantly higher than the internationally set benchmark. This paper investigates the root cause of the problem and recommends short-term as well as long-term solutions.
Ownership structures and the implications for developing airport solar projects in the USA
Authors: Barrett Stephen
Published: July 2024

Airports are continuously looking for alternative revenue streams to increase their competitiveness and grow their business.1 They are also exploring ways to use technology to run more efficiently and achieve meaningful cost savings. New revenue and savings can be passed on to anchor tenants in the form of more competitive rates and charges.2 Renewable energy has become an increasingly cost-effective business option as a result of technological advancement, market maturity and public sector investment.3 Airports have particular characteristics that enhance the financial viability of on-site renewable energy, particularly for solar photovoltaics (PV).4 Airport land and buildings can provide suitable sites for solar facilities that otherwise do not generate financial benefit. The open landscape and geographic position of airports necessary for safe airport management also facilitates the capture of natural resources that fuel renewable energy. In addition, renewable energy can directly supply an airport’s on-site energy consumption needs, defraying costs in the future as off-site energy purchasing is curtailed. While all renewable energy projects offer opportunity for airports to gain financial benefits, the ownership structure options affect how individual projects can be developed and their result.5 This paper reviews the ownership structures for airport solar projects, describes the financial and public policy factors that affect the selection of such options, and provides examples of projects that have been developed at airports in the USA.
`The Rebirth of Liverpool: The Eldonian Way` by J. McBane
Authors: Pemberton Simon
Published: July 2024

The Rebirth of Liverpool: The Eldonian Way; Author: J. McBane; Reviewer: Dr Simon Pemberton.
Funding aviation security: Regional cost of a national benefit
Authors: Kloppers Salomon
Published: July 2024

Aviation security failures have an impact much more significant than just the first-line victims. A literature review shows entire industries (eg tourism) and countries (and regions) suffer as a result of a successful attack. The Australian case is examined, in which a documented history of especially government realisation that the current security funding system is unfair and increasingly unaffordable exists. Security charge data is used to calculate the full cost of security provision at a number of Australia’s security controlled airports. A clear pattern is identified. The aviation security system is designed to keep the aviation network safe. It is, however, found that regional and rural passengers are subsidising those from major airports. Considering the data and various international security funding models, it is found that a domestic network security charge will drastically reduce the security cost of all rural, regional and a number of major airports in Australia to only AU$2.71 per passenger. Two major airports are identified that on a per-person basis will be required to make additional contributions to the national aviation network. A number of issues around transparency, affordability and fairness are raised by the data.
Applying the Kano method to higher education choice
Authors: Rajendran K. N. , Pierce Lynne
Published: July 2024

The paper explores whether the Kano method (used in product development and quality circles in business and industry) could be applied to an institution of higher learning to classify various attributes relating to the institution as perceived by students. The Kano classification of institutional attributes could provide additional insight into the nature of attributes believed to be important to students; some may provide delight, some may be expected and others may be basic requirements. This has implications for student satisfaction, and affects recruitment and retention of students. The present case study clearly demonstrates that the Kano Method can be applied to higher education settings. Several attributes are identified in this study (at a mid-sized, Midwestern university) as being 'attractive' or 'one-dimensional' or 'must-be' in Kano terms. This exploratory study provides a roadmap for conducting similar Kano studies at other institutions of higher learning. The paper also suggests how different types of Kano attributes may be used by linking them to a decision-making framework.
The future of marketing: How cultural understanding contributes to the success of brand positioning and campaigns
Authors: Jahns Janina
Published: July 2024

The digital revolution has reshaped marketing, requiring brands to embed themselves in the cultural fabric to build trust and loyalty. This paper equips readers with actionable knowledge and skills to excel in this paradigm shift. The paper explores how cultural understanding can drive the success of brand positioning and campaigns in an ever-changing world. This exploration uncovers the convergence of innovation, creativity and data in crafting a new era of marketing where imagination knows no bounds. Key takeaways include: (1) Understanding cultural relevance: Culture is a driving force influencing consumer behaviour and perceptions. Brands must grasp cultural nuances to connect with diverse audiences authentically. This involves adapting products, messaging and values to resonate with specific cultural contexts. (2) Harnessing Big Data: Employing advanced analytics tools and techniques allows marketers to target effectively, create data-driven strategies, and gain insights into consumer behaviour. The combination of surveys, social media listening and data mining reveals valuable patterns and trends. (3) Omni-channel journeys: To remain relevant, brands must deliver a seamless customer experience across various channels — online and offline. Omni-channel marketing ensures consistent messaging and personalised interactions, enhancing customer engagement and loyalty. (4) The impact of influencer marketing: The rise of influencers has democratised influence, reshaping how brands connect with consumers. Leveraging influencer partnerships and user-generated content helps build cultural relevance and authenticity, resonating with consumers. (5) Redefining partnerships: Collaborations with like-minded partners across sports, music, influencers, and more, amplify brand relevance. Partnerships should align with brand values, resonate with consumers, and deliver against business objectives. The paper underscores the need for culture-centric approaches, emphasising genuine connections, active participation and meaningful brand purpose. By embracing cultural understanding, harnessing data-driven strategies, adopting omni-channel tactics, leveraging influencers and redefining partnerships, marketers can navigate the evolving landscape and thrive in the future of marketing.
Crisis management teams in health organisations
Authors: Canyon Deon V.
Published: July 2024

Crisis management teams (CMT) are necessary to ensure adequate and appropriate crisis management planning and response to unforeseen, adverse events. This study investigated the existence of CMTs, the membership of CMTs, and the degree of training received by CMTs in Australian health and allied health organisations. This cross-sectional study draws on data provided by executive decision makers in a broad selection of health and allied health organisations. Crisis management teams were found in 44.2 per cent of the health-related organisations surveyed, which is ten per cent lower than the figure for business organisations. Membership of these CMTs was not ideal and did not conform to standard CMT membership profiles. Similarly, the extent of crisis management training in health-related organisations is 20 per cent lower than the figure for business organisations. If organisations do not become pro-active in their crisis management practices, the onus is on government to improve the situation through regulation and the provision of more physical, monetary and skill resources to ensure that the health services of Australia are sufficiently prepared to respond to adverse events.
Lease accounting compliance: An opportunity at work
Authors: Stillebroer David , Jaspers Erik
Published: July 2024

The paper discusses the changes that the new IFRS and FASB lease accounting standards will impose on real estate lease practices. Their implications encompass more than merely reporting: it may well impact decision-making procedures as well as lease administration processes themselves. Consequence of this is that toolsets used for lease administration will have to be (re)assessed in light of the new requirements imposed. Next to discussing work packages involved, the authors identify value-adding potentials that projects for lease accounting compliance can provide for real estate professionals.
The scientific workplace of the future
Authors: Stringer Leigh , Ostafi Joseph
Published: July 2024

The paper introduces the changing nature of corporate research and development programmes and describes how these changes are impacting the scientific workplace. Providing the right research environments at an affordable cost is a critical challenge for real estate organisations tasked with providing scientific workplaces that promote innovation, knowledge transfer, collaboration and effectiveness. The paper examines what behavioural science can teach organisations about human performance, health and wellbeing and how these factors impact workplace design. Workplace solutions for the next generation of researchers must accommodate a more mobile workforce, new models of collaboration, emerging technology and sustainable design goals. The authors suggest specific workplace strategies that can help science organisations address human behaviour, changes in work patterns, resource scarcity and global performance pressures. Like the practice of science itself, the formula for creating the ideal scientific workplace that helps organisations focus on research continues to evolve. Testing new workplace ideas, measuring outcomes and making improvements over time can transform the workplace as well as the research it supports. Considering the office, traditional laboratory and all the workspaces in-between, a giant laboratory for new ideas, processes and technologies is appropriate — and perhaps essential — for advancing science.
Modes of transport, basic amenities and wellbeing: Findings from Delhi City
Authors: Dayal Vikram , Kapuria Preeti , Mitra Arup
Published: July 2024

The main concern of this paper is to examine the nature of the relationship between wellbeing levels, access to basic amenities and the mode of transport used by urban residents. Based on a stratified random sample survey in Delhi, the findings are indicative of gross inequality in many areas. A large percentage of the sample households is located in the bottom two size classes of the Wellbeing Index constructed on the basis of a number of indicators. At the same time, several of them do not have access to public transport: they either walk or use cycles to commute to their destination on a daily basis. Though public transport is usually said to be inexpensive, meagre earnings compel many low-income households to reside near the workplace, causing increased constraint in certain pockets. Besides, as women’s participation in the labour market is in addition to their household jobs, they reveal a strong preference for working in their neighbourhood, indicating a stronger nexus between workplace and the place of residence. Such convergences have serious repercussions on the urban ecosystem and also on the health of the individuals.
Paving the way: The American Museum of Natural History Research Library’s road to digital asset management
Authors: Cwiok Jennifer , Lee Iris
Published: July 2024

This article introduces the American Museum of Natural History Research Library’s role in stewarding collections for the various departments of the institution and how it plans to continue supporting its stakeholders in a digital age. Detailed use cases of managing digital assets in lieu of a digital asset management (DAM) system demonstrate how the library facilitated public access to digitised and digital assets using custom-built applications and open source solutions. The article describes the process of developing functional requirements for an institutional DAM solution, the system selection process and the effort to procure necessary funding. Finally, the article describes how the library strategically builds museum-specific taxonomies to gain better control of assets through structured metadata.
Observations on the asbestos industry : Perceptions of decline and a view to move forward
Authors: Honing Nicky
Published: July 2024

The history of asbestos spans well over the 100 years that we are commonly aware of. It is known to be one of the most devastating workplace killers, with figures released by the HSE demonstrating a current trend of approximately 5,000 deaths annually attributed to diseases developed by exposure to asbestos fibres. In this paper we summarise some of that history and look at how the industry has stagnated over the past decade with little development in regulation or work practices, suggesting that the industry is in decline. This paper makes commentary on the position of the industry in the current economic climate and proposes change to attitudes and understanding to ensure the risk to human health posed by asbestos continues to be reduced and quality of service delivery improved.
`Securing and Sustaining the Olympic City: Reconfiguring London for 2012 and Beyond` by Pete Fussy, Jon Coaffee, Gary Armstrong and Dick Hobbs
Authors: Bai Xianlu
Published: July 2024

Securing and Sustaining the Olympic City: Reconfiguring London for 2012 and Beyond; by Pete Fussy, Jon Coaffee, Gary Armstrong and Dick Hobbs; Reviewed by Xianlu Bai
Investment management: Competing in a data-driven world
Authors: Ribeiro Laura E.
Published: July 2024

The investment management industry is unquestionably in the midst of change. Competitive pressures are arising in terms of revenues, operating costs, winning new clients and retaining existing clients. At the same time, companies must adapt to the ever-changing regulatory environment and comply with new streams of regulation. Companies endeavour to navigate the complex market environment, consider the profitability hurdles, and evolving investor demands. This paper explores the challenges encountered by investment managers and outlines the opportunities for leveraging data analytics to enhance productivity and deliver superior client outcomes.
How to distinguish between 'business as usual' and 'significant business disruptions' and plan accordingly
Authors: Halliwell Peter
Published: July 2024

This paper seeks to provide an insight into Air New Zealand and how business continuity is managed in an industry with inherent disruptions. The differences between 'business as usual' and 'significant business disruptions' are outlined along with their associated criteria, response and escalation processes. The paper describes why the company incorporates the four 'R's of the Civil Defence Emergency Management Act within its BCM framework and how this aids resilience. A case study is provided that details a 'significant disruption' that occurred in November 2006. This event resulted in the total loss of a sales office and cargo shed after unrest in the Kingdom of Tonga escalated to widespread rioting, looting and destruction of their central business district. The lessons from this event have been captured and provide some essential mitigation measures that will assist in future events.
A 3PL’s role in perishable freight transportation
Authors: Turner Geoff
Published: July 2024

This paper analyses the role of third-party logistics (3PLs) in the perishable freight market and the value they add for shippers. First, it examines the hurdles shippers face today. With the widespread driver shortage, securing capacity can be a burdensome task for shippers, especially in a bull market, like the one we experienced in 2018. Secondly, the paper reviews the challenges of realising greater efficiency in the temperature-controlled market, such as the ebb and flow of capacity, controlling costs, managing risk, and keeping current with government rules and regulations. Lastly, it will look at the solutions that 3PLs provide, such as emerging technology, including new track and trace capabilities, blockchain, autonomous trucks, and the Internet of things (IOT), all of which have enormous implications for the future of Transportation.
Operational due diligence considerations for multi-jurisdictional hedge fund analysis
Authors: Scharfman Jason A.
Published: July 2024

It is important for potential investors to be cognisant of the specific challenges that arise when performing non-investment-related due diligence on these multinational organisations. The unique multi-jurisdictional considerations touch many areas of a firm, including those of compliance, operations, the back office, service provider relationships, and business continuity and disaster recovery planning. Investors should also be cognisant of issues that are external to a specific hedge fund, including the state of the current regulatory environment and relevant tax regimes. In addition to gaining an initial understanding of these risk factors, investors should continually monitor them via ongoing due diligence.
Better planning for housing affordability: Three approaches to solving the housing crisis in the UK
Authors: Kenny Tom , Elliott Trudi , Bicquelet-Lock Aude
Published: July 2024

This paper considers the role of planning in the housing crisis. It responds to a common neoliberal critique of the planning system by providing evidence that, rather than contributing to the housing crisis, planning can play a key role in solving it. To do this the paper first explains the weaknesses of the ‘anti-planning’ analysis of the housing crisis, and then considers three solutions in which planning plays a key role. These are: (1) diversifying the housebuilding market; (2) intervening in the land market; and (3) supporting and resourcing strong, pro-active planning. If these solutions are supported with the requisite legislation, support and powers, then the housing crisis is surmountable.
The art of ‘Philanthroship’: Blending non-profit and corporate goals for outside-the-box partnerships benefitting brand and community
Authors: Mosel Curt
Published: July 2024

When it comes to corporate partnerships and brand marketing, navigating the rapidly changing landscape can be a challenge for many event-based non-profits. Among the most successful non-profit organisations today are those that blend their missions and goals with the objectives and goals of their corporate partners for the betterment of the entire community. This paper discusses the key to having exceptional success in developing non-profit–corporate partnerships: stop, look and listen.
The laws governing data breaches: An update
Authors: Dayanim Behnam , Butler Roya
Published: July 2024

Working remotely has compounded vulnerabilities; cybercriminals have exploited the pandemic as an opportunity to target companies. Even before the pandemic, data breaches were increasing in both breadth and scope. According to data from Norton,1 the first half of 2019 saw 3,800 publicly disclosed breaches, exposing 4.1bn records.2 That reflected a rise of 54 per cent, compared with the same time period in 2018.3 States across the country have started to react, enacting privacy, data security, cyber security and data breach notification laws, and courts have continued — slowly and inconsistently — to embrace broader theories of potential recovery by victims of those breaches. The past two years have seen several noteworthy developments in the courts and in the legislatures. This paper examines those judicial developments, as well as state statutes and regulations such as the California Consumer Privacy Act of 2018 (CCPA), the 2019 amendment to the Massachusetts Data Breach Notification Act (MA-DBNA) and the New York Stop Hacks and Improve Electronic Data Security Act of 2020 (SHIELD Act). After examining those developments, this paper concludes with insights into best practices in light of the ever-shifting judicial, legislative and regulatory climate surrounding data breaches.
Linkages of stress, reverse stress and wind-down
Authors: Getz Liezl De Villiers
Published: July 2024

Companies are increasing their global footprints every day, in addition to their already complex corporate structures, business models and competition against peer firms. Furthermore, companies have to survive in ever-changing markets facing challenges, such as geopolitical effects, macroeconomics, regulatory and technology developments, to name but a few. Stress testing, reverse stress testing and wind-down planning (collectively referred to as ‘SRW testing’) are probably some of the most vital components of a firm’s management and decision-making processes. Some perform this testing only to comply with reporting requirements while regulatory focus is increasing the need for SRW tests to become more integrated with each other and management of the business. The key to meeting such complex requirements is to understand why SRW testing is beneficial, how it can be achieved and whether sufficient capital has been invested in sophisticated and integrated technology to support and efficiently gain full benefits.
Rethinking scale in territorial development strategic interventions: Towards an area-based focus?
Authors: Lloyd Greg , Janssen-Jansen Leonie
Published: July 2024

The transformed financial–economic context continues to have a very significant impact on established landscapes of urban, rural and regional performances, capacities and potential. Existing intervention mechanisms are challenged, and the new reality suggests the case for institutional experimentation and policy innovation, as development and regeneration arenas will be operating in circumstances radically different from those that have prevailed to the present. A critical reflection of past policy engagement is needed, together with managing present urban conditions and anticipating the future. In this paper, the potential of devising an alternative area-based planning and development approach will be explored, aiming to provide a more devolved, scalar sensitive, focused and integrated framework to urban regeneration. The case of the Netherlands is used to examine the issues involved in reverting to a more strategic area-based planning approach. With such a broader strategic approach, the finer impacts of urban economic change could be addressed.
Infusing pasión (passion) into mainstream advertising: Using an emotional model to improve the measurement of advertising effectiveness
Authors: Wood Orlando
Published: July 2024

Hispanic marketing in the USA has traditionally centred on Spanish language advertisements. But effective advertising may not rely on language or ‘message’. This paper asserts that the most efficient communications are emotional and work by drawing people closer to the brand and enabling fast, emotional and instinctive ‘System 1’ decisions in its favour. This paper shows that communicating a ‘message’ actually restricts advertising's efficiency. If ‘message’ and language are less important than previously believed, the implications are far-reaching for how multicultural advertising is conceived and bought in the USA. This paper suggests that the opportunity for marketers may centre on developing culturally appropriate tactics within an emotion-based advertising model.
Operational risk management: Using loss-data more effectively
Authors: Huebner Robert
Published: July 2024

Using operational risk loss-data is paying off. It can now be demonstrated that the operational risk in processing transactions is containable. Continuous infrastructure improvements (such as via lessons learned, concentration analysis or Six-Sigma projects) and diligent preparation of changes (especially outsourcings and new products) are the instruments of choice to do so.The common causes of operational risks continue to be mishaps in the client interface or trader fraud. Operational risk remains rather low correlated with credit and market risk, and thus hardly increased during the financial crisis. This is despite the fact that operational risk within credit and market risk contributed to some of the biggest losses the industry has experienced over recent years.Based on the loss-data gathered over the last 10–15 years, the operational risk discipline has matured sufficiently to inform strategic and investment decision-taking, in the same way as credit or market risk has done for many years. The operational risk inherent in investments (such as acquisitions or new products) can now be priced, as well as divestments (such as outsourcings or reduced controls), and can provide a business case of prevented operational risk losses to justify IT developments or increased resources for new controls. This requires sophisticated capital modelling, plenty of correlation and root-cause research, and dedicated development of predictive and sensitive key risk indicators.Using loss-data creates transparency and validates many pre-perceptions around operational risk. At the same time, it drives the continuous improvement of the loss-data capturing process with regards to completeness and correctness. Clear governance, systematic data reconciliation and quality assurance are key elements to establishing the foundations for operational risk managers to earn their seat at the decision-making table in a modern financial organisation.