bluuebunny/crossref_metadata_2025 huggingface dataset:
What Avinor has learned during implementation of AOS at 45 airports
Authors: Hølvold Flemming , Eidjord Wenche
Published: July 2024

This paper, presents a project by Avinor AS in which they are implementing one fully-fledged multi-Airport Operational System to be used by all 45 Avinor airports. Most airports depend on several operational systems that enable good planning and optimised operations throughout the day. The operational systems work as tools to support both land- and airside processes. These systems are often called airport operational systems (AOS), and traditionally consist of airport operational databases (AODBs), resource management systems (RMSs), flight information display systems (FIDSs), collaborative decision making (CDM) and so on. To establish separate AOS solutions at many or all of Avinor’s airports was never an option, owing to costs and complexity. That is why Avinor decided on one single multi-airport solution. This is not only cost-effective and efficient for airport operators with several airports in their portfolio, but it also enables better data exchange and better cross-airport planning and operations. If the alternative was to establish one AOS per airport, or at least several of them, the cost and complexity would have been significantly higher for Avinor. As it is now, each airport can choose from an AOS menu and decide for themselves which functionality they need and want. In this paper, the reader will learn why the project was started, the main goals for the project, how the project was carried out, the major considerations for the strategical decisions, how it was implemented and what plans Avinor has for the future. It is hoped that this paper will inspire more airport operators to think about multi-airport solutions, and to open up much more data sharing across the community.
OTC derivatives: How OTC will they be? A buy-side view
Authors: Grosse-Nobis Kerstin
Published: July 2024

With a number of regulatory determinants still evolving, the industry has to get operationally ready for new requirements governing over-the-counter (OTC) derivatives. For most market participants, those OTC derivatives having to be standardised by the European Securities and Markets Authority in Paris will require central clearing. Other transactions may need enhanced valuation and collateralisation procedures. The few lucky investors out of the scope of the new regulatory requirements (pension funds in relation to hedging transactions for a transitional period of at least three years and non-financial counterparties with a portfolio of OTC derivatives below a clearing threshold still to be defined) will have to implement monitoring procedures to check that they continuously fulfil the exemption prerequisites. Additionally, there may be a trade-off for investors between full compliance with market standard operational infrastructure and liquidity and pricing of transactions. This paper discusses the buy-side requirements and banks’ and custodians’ services for investment in OTC derivatives.
Capturing the value of data in banking
Authors: Sagraves Allison , Connors Greg
Published: July 2024

Data and analytics are nothing new — companies have been using data to run operations, analyse customer behaviour, optimise pricing and manage supply chains for decades. What is new is the pace of change and the degree and speed with which technology companies have reshaped the economy and disrupted industries. Data are at the heart of this new digital economy — and while banks have enormous amounts of data about their customers’ behaviours, banks have been slower to adopt data-driven cultures and maximise the value of this asset. This paper addresses both the internal and external barriers that banks have faced as the digital age has emerged over the past decade, and suggests ways in which banks’ investments in addressing regulatory and compliance issues to reduce risk can now be used to better serve customers, improve revenues and increase efficiency. Banks are in the early phase of generating value from data, and this paper highlights case studies of banks that have captured value through new uses of data. Further, banks must address the need for culture change to maximise the potential from data.
How understanding audiences can drive organic growth and increased engagement
Authors: Bausback Meredith
Published: July 2024

This article describes how analysing audiences effectively can lead to organic growth. It provides an overview of the ever-changing media landscape and offers suggestions as to how brands can combat the uncontrollable algorithm changes in social media and search. The article outlines a five-step process that can be applied to any brand strategy or distribution channel. It will discuss the importance of all users and how audiences are not all created equal. Finally, the article will provide a case study and show how Golf Digest put the five-step process into practice, resulting in double-digit growth online.
AutoNation: Driving customer loyalty in a fragmented industry
Authors: Singh Vikash , Banton Sheena
Published: July 2024

Most companies strive to improve their customer retention yet struggle with how to approach customers with relevant messages, products and offers to drive profit. The purpose of this case study is to illustrate how AutoNation (www.autonation.com) has leveraged analytics to drive its customer loyalty in a fragmented, automotive industry. Strategies such as RFM segmentation, propensity-based modelling and control group methodologies are used to define a dynamic customer journey, support marketing programming and deliver value.
The capability and constraint model of recoverability: An integrated theory of continuity planning
Authors: Lindstedt David
Published: July 2024

While there are best practices, good practices, regulations and standards for continuity planning, there is no single model to collate and sort their various recommended activities. To address this deficit, this paper presents the capability and constraint model of recoverability — a new model to provide an integrated foundation for business continuity planning. The model is non-linear in both construct and practice, thus allowing practitioners to remain adaptive in its application. The paper presents each facet of the model, outlines the model’s use in both theory and practice, suggests a subsequent approach that arises from the model, and discusses some possible ramifications to the industry.
CRE's evolution since 2000: Impacts of technology, or is the CRE director's job being diminished?
Authors: Latshaw Margaret
Published: July 2024

Y2K, the dot.com bubble, 9/11, the housing and sub-prime bubbles, globalisation, climate change, the global financial crisis: how has the role of corporate real estate (CRE) changed since 2000? This paper explores what is different and what are the constants in CRE as an industry, focusing on the impacts of technology on the workplace. It reflects the author's perspective of CRE from inside corporate America, the classroom and the boardroom. This paper concludes that what is changing is the pace at which technology impacts the workplace. The constants are that change is hard, the same industries tend to lead and leverage workplace innovation (technology and consultancy firms, financial and insurance services, telecommunications companies, etc), but many corporations still do not track foundational data about their real estate assets to enable CRE to add value on a tactical level, much less strategic value. The need for agility remains the overarching theme — agility in the way that the workplace is thought of and designed, and agility in the mindset with which one approaches CRE. The paper draws parallels between some of the pressures and opportunities that CRE and information technology face related to the evolution of their respective roles since the turn of the century.
What is the meaning of the oft-used words ‘vacant possession’?
Authors: King Vivien
Published: July 2024

A requirement to give ‘vacant possession’ of premises is common in the property world. For instance, a tenant might be required to yield up vacant possession at its lease end or when exercising a break option. Additionally, the hypothetical circumstances assumed at rent review may require vacant possession. The words usually appear in a sale and purchase contract, will often constitute a requirement in a settlement reached between parties to a dispute, or even appear in a court order. What, however, do these words really mean and how does one know that the concept has been achieved? Be it a building surveyor negotiating a dilapidation settlement, a valuer assessing a rental level or a lawyer advising a vendor or purchaser, all have long awaited firm judicial guidance. The Court of Appeal has recently reviewed previous case law and Lord Justice Rimer in particular has given the guidance required (NYK Logistics (UK) Limited v Ibrend Estates BV [2011] EWCA Civ 683). This paper looks at the judgment delivered and at some of the issues it raises.
The effects of sponsorship activation on the sales of a major soft drink brand
Authors: Degaris Larry , West Corrie
Published: July 2024

Establishing a link between sponsorship efforts and product sales has been a pressing concern in the sponsorship industry, though achieving this has until now proven to be elusive. This paper examines the relationship between sponsorship activation efforts and soft drink sales. Drawing on an online survey of National Association for Stock Car Auto Racing (NASCAR) fans, the study measures the effects of sponsorship-linked public relations, advertising, and sales promotions on the weekly consumption levels of a major soft drink brand. The results of this study successfully confirm soft drink consumption based on sponsorship activation efforts. The authors conclude that it is possible to link sponsorship programmes directly to product sales; that measurement efforts should include measures of sponsorship-linked marketing communications; and that sponsorship-linked marketing communications work synergistically to predict product sales.
Advertising for good: What is it good for?
Authors: Yılmazer Toygun
Published: July 2024

It has lately become de rigueur for brands and agencies to shift their focus to campaigns that support a social cause, such as sustainability or female empowerment. This makes ‘Advertising for Good’ one of the biggest paradigm-shifting trends in marketing today, save for the impact of technology. But why do more and more brands choose to allocate their resources in supporting a social issue rather than highlighting their profit-generating products? What is the underlying benefit in doing so, beyond being good citizen in the public eye? This paper investigates what ‘advertising for good’ is good for. It uses case studies from ANZ Bank, Boost Mobile, and Amnesty International to discuss the benefits of an ‘advertising for good’ campaign for the business, the social cause, and the people involved. It also warns readers on how to avoid the pitfall of being perceived inauthentic in their efforts, while demonstrating through negative examples how quickly good can turn bad.
Business continuity planning and pandemic influenza in Europe: A thematic analysis of independent sector and national governments’ guidance
Authors: Conseil Alexandra , Mounier-Jack Sandra , Coker Richard
Published: July 2024

Most strategic and operational efforts to prepare for pandemic influenza have been directed towards building resilience in public health systems and overlook the challenge of ensuring business continuity in public and independent sector organisations and institutions outside the health sector. This report explores the breadth and depth of advice currently offered to the European non-health sector. It describes independent advisory organisations and the national strategic plans of the 27 European Union member states, plus Turkey, Norway and Switzerland. It uses an analytical framework based on ‘areas’ of preparedness that emerged from the guidelines, and which encompass relatively broad conceptual issues, and ‘themes’ which capture more detailed issues covered in each area. The study identifies nine areas of preparedness and 65 themes across both sectors. It shows that substantial gaps, incoherence and inconsistencies exist in the guidance offered. Substantial challenges and opportunities remain for governments to improve the advice they provide to the non-health sector. Advisory organisations also need to improve the advice they offer to the non-health sector and ensure that it is coherent with government advice.
People, process and technology: A model for digital transformation of healthcare
Authors: Wolf Harold , Snowdon Anne W.
Published: July 2024

COVID-19 has brought forward unprecedented challenges for healthcare systems worldwide. As healthcare moves into a state of COVID-19 recovery, we must reflect on lessons learned from the COVID-19 pandemic to create a more resilient future. One of the most critical outcomes this pandemic has highlighted, is the role of digital technology and digital health in transforming health care services. We suggest that by focusing on people, processes and technologies, healthcare systems can not only recover from the impact of COVID-19, but also transform healthcare from the traditional disease management system of today into the post pandemic health system of tomorrow, one that is modernised to align with the needs of the populations that health systems serve. Currently, health care systems are predominantly transactional, delivering care focused on disease management to restore health and/or manage acute health conditions. A digital health ecosystem offers a strategy to realise the full health potential of every human everywhere, from the smallest village to the most complex health care environments in health systems. Digital health ecosystems identify and track progress towards health goals, tracking outcomes and health risks at the individual and population level, which informs care approaches that are personalised to people and populations and are focused on mitigating risks in order to support and sustain health and wellness. The sustainability of healthcare systems and the health of global populations will be influenced by the rate of adoption and scalability of digital health. This paper will examine digital health transformation as a strategy to overcome the challenges health systems are facing and to advance the sustainability of health systems globally.
The draft Building Safety Bill: What and who is a ‘building safety manager’? What environment will they will be working within?
Authors: Taylor Anthony , Morrissey Claire
Published: July 2024

The new Building Safety Bill and associated legislation, including building regulations and the Fire Safety Act, are bringing significant change to the whole life cycle of residential buildings. There are to be a number of new duty holders, including additional duties for those appointed under Construction (Design and Management) Regulations (CDM), and new roles including the accountable person, principal accountable person and building safety manager, the latter being a regulated role rather than a formal legal duty holder. There is also a new regime being established in the guise of the building safety regulator. While the Bill is going through the parliamentary process at time of writing and may be subject to change, this paper seeks to outline the essential understanding of how the new legislative requirements are anticipated to work together to deliver safer buildings in which to live. The paper also describes, at high level, how the new duty holder roles are expected to interact and what their roles are in delivering the forthcoming regime for building safety.
The growing challenge of attracting talent to post-trade and keeping employees’ skills current
Authors: Korkala Saija , Welander Björn
Published: July 2024

Digital transformation, emergence of modern technologies, regulatory drivers and ever-increasing quest for efficiencies has pushed the financial industry, including the post-trade business, through a tremendous change over the past decade. This change has introduced new requirements for systems and organisations, but most importantly towards staff working in these areas. In this paper, we discuss the implications of the changes in operational landscape for the required skill sets, the challenges and opportunities in attracting and retaining talent, and techniques to build the needed competences for organisations to be equipped for the requirements of the future. This is done by examining the research on general topics and linking that to experience from business and real-life examples related to talent attraction, talent management and competence building in post-trade. Based on that, we see that talent challenge is industry-agnostic, linking to both tight labour markets and changing competence requirements. To address this, companies must ensure that basic talent management practices are well deployed, try out some non-traditional talent pools and new ways of working, as well as bring talent attraction and retention activities to a level that resonates with the new generation (Gen Z and Millennials), who are much quicker in their career moves and are driven by different values and realities compared to their more senior colleagues. We conclude that building talent and skills inhouse is the most important way to approach this challenge, and as a side-effect it will also help in the specific challenge of talent retention. Building talent in-house, however, requires committed leadership and management, investment in learning tools and engaged staff to bring lasting results.
Killing brands softly — Redux
Authors: Schultz Don , Block Martin , Viswanathan Vijay , Gecti Fatih
Published: July 2024

In 2013, Schultz and Block published a paper in this journal titled ‘Killing Brands. . . . Softly’ (2013). In that paper, they presented findings that suggested social media was responsible for a measurable decline in consumer brand preference for a large number of fast-moving consumer goods (FMCG) in the USA. That was followed by an additional study (2014) using data from two other major research organisations, which confirmed their findings. This paper is an update of the original, which adds three additional years of data to the base (2013–2015) and uses the same research approaches. In this paper, it was found that declining consumer no brand preference was levelling out. A new factor, however, Amazon.com, was found to be having a major impact on store and manufacturer brand preference. Results of this extended study are reported and implications discussed.
Increasing cybersecurity awareness and fluency for compliance risk management
Authors: Yerzak E.J. , Farrell Michael
Published: July 2024

This paper aims to explain the fundamental cybersecurity concepts that financial compliance professionals should know as well as shed some light on certain advanced cybersecurity concepts that are meaningful to understand. Knowledge of such technical terminology can enable effective communication between the compliance function, the information technology department, other members of senior management, third-party vendors, and inevitably, regulators.
‘Our Stories’: Why Randolph School’s students wrote the viewbook
Authors: Moore Rebecca
Published: July 2024

In recent years, Randolph School’s marketing materials have included more voices. From a steady stream of faculty tweets to a school blog with multiple contributors to a student-designed and written admissions viewbook (prospectus) with crowdsourced photos, the school has sought to communicate in a more personal and more authentic way. This approach dovetailed with our realisation that word of mouth, aided by the ubiquity of the smartphone, is more powerful than a direct mail piece or print ad, and that our marketing needed to be more of an ongoing conversation about the school than simply positioning. Giving faculty, staff, students and administrators a role in this effort created discussion internally about institutional value and values, and the need to share these with the market. Finally, this shift towards a more personal voice allows the school to be more authentic in talking about its marketing efforts and in creating content that demonstrates value.
Using marketing analytics for improved health engagement and outcomes
Authors: Fogarty David , Jing Lin , Harrison Peter
Published: July 2024

Marketing insights generated from analytical methods have been used by firms for decades to promote the consumption of indulgent products. Customer insights generated from marketing science also show great promise in encouraging health engagement and improving health outcomes through intervention programmes. This paper presents a health insurance case study that replicates the effects of leveraging marketing analytics into preventive care, by building targeting segmentation to better understand the customer’s profile as well as design the optimal interaction and communication methods based on each segment’s preferences and characteristics. The findings indicate that marketing analytics enable a significantly greater improvement in health engagement and outcomes, as compared with control groups with non-specific interactions or ones which are non-personalised. The results provide further evidence of the benefits of leveraging marketing analytics in health engagement.
A new approach to close-out netting legal opinions in respect of OTC derivatives and securities financing transactions
Authors: Datoo Akber , Williams Paul , Whiteley Rhodri
Published: July 2024

Close-out netting has been, and remains, crucial to the success of capital markets transactions such as OTC derivatives. A key credit risk mitigant, it has significant regulatory capital impact for prudentially regulated financial firms if they have obtained reasoned legal opinions confirming the enforceability of the close-out provisions of the relevant master trading agreement. These legal opinions are, however, complex and extremely nuanced, resulting in excessive costs in reviewing and (sometimes incorrect) application of the advice they provide. This paper considers the inherent challenges in the review and application of these legal opinions and whether they could perhaps be partly expressed in formal logic to address these challenges.
Tips for managing a remote workforce
Authors: Jasgur Cary
Published: July 2024

With the initial disruption of COVID-19 now settling down, organisations are finding themselves in a new situation, where some of their previously onsite workforce is now fully remote or working according to a hybrid model of onsite and remote work, and some new employees have been hired as fully remote. This new model of dispersed employees presents managers, supervisors and leaders with fresh challenges when it comes to checking in on employees and providing them with the guidance, they need to perform their daily functions. This paper supplies key tips for the successful management of remote workforces. As well as how to balance the team dynamic with employees in multiple locations and differing work types, such as, fully remote, hybrid and onsite, the paper will also explore the use of various technologies and methods for ensuring employees are working to the best of their ability and continue to be content and productive in whatever environment they find themselves working.
Did that meeting discuss ‘inside information’? Insights from the USA and EU on when confidential information becomes material
Authors: Milia Carlo
Published: July 2024

This paper aims to provide insights into the moment in which a piece of information becomes ‘inside information’; that is, information that cannot be abused by trading in the market, what in the USA is called ‘material non-public information’. In the EU, the notion of ‘inside information’ is also relevant to establish the disclosure duties for listed companies, which have to publish such information almost immediately (‘as soon as possible’), unless several conditions that allow the delay of disclosure are continuously met. In addition, if listed companies decide to delay, they have to record inside information, protect it, establish and update an ‘insiders list’, suspend buy-back programmes and monitor that the delay of disclosure does not result in misleading investors. Therefore, in such a framework, a crucial question listed companies have to ask themselves is whether confidential information circulating within the company is already ‘inside information’ or not. In this respect, owing to the twofold notion of inside information, an analysis of US cases of insider trading investigated by the Securities and Exchange Commission (SEC) over the decades is addressed here and insights from the related economic literature are offered in order to develop a concrete understanding of when information becomes ‘inside information’.
Influence of instructors’ adaptability and management of virtual classroom environments on the effectiveness of tertiary students’ virtual knowledge acquisition
Authors: Sanda Mohammed-Aminu
Published: July 2024

This paper explored how instructors’ technological adaptability and management of virtual classroom environments affects the quality of students’ virtual learning experiences and the effectiveness of their virtual knowledge acquisition in Ghanaian tertiary institutions. A questionnaire was used to collect data from 700 graduate students. The data was analysed inferentially using the structural equation modelling approach with the analysis of moment structures as the analytical technique. In this technique, path analysis was conducted to test derived hypotheses of the relatedness of the study variables, which served as components in a conceptualised framework developed to guide the study. It was found that instructors’ technological adaptability of virtual classroom environments will directly enhance their management capabilities of virtual teaching–learning systems, which will also directly increase the quality of students’ virtual learning experiences. It was also found that although instructors’ adaptability of virtual classroom environments will not directly increase the quality of students’ virtual learning experiences, it can have an indirect consequence on the quality of student learning. The paper concludes that instructors’ acquisitions of the requisite technological competence to enable them positively to adapt to virtual classroom environments will help enhance their management capabilities of the virtual teaching–learning systems. The study outcome provides academics and education researchers and administrators a good practical perspective of technological adaption of educational teaching–learning tools, systems and mechanisms for enhancing the effective management of virtual classroom systemic activity. It also provides an important pedagogic insight that could enable future study of efficient and effective design of digitised virtual classrooms to enhance virtual teaching–learning practice.
Innovation, insight and trust: Customer experience excellence delivered responsibly in a digital world
Authors: Heffner Mike , Mettrick Guy
Published: July 2024

Financial institutions are investing in innovative solutions that help restore customer trust — an imperative focus amid high-profile data breaches and postfinancial crisis apprehension. Many have made data privacy central to their day-today operations, recognising its importance as a competitive differentiator. Financial institutions, however, face the added challenge of dedicating the necessary attention to improving the customer experience, achieving regulatory compliance and maintaining robust security. This paper covers the capabilities and benefits of a low-code automation platform, a scalable solution that supports financial institutions in putting the customer first. Low-code dramatically simplifies the process of building and deploying applications while reducing the time it takes to do so. It empowers citizen developers with the ability to bring their ideas to life with intuitive point-and-click methods, replacing manual and redundant lines of code. Finally, low-code applications have the ability to store data on one interface, promising a single source of truth and providing employees with the right information at the right time. Supported by rigorous security standards and compliance, low-code delivers the security customers demand of financial institutions, ensuring that personal and financial data is safe. Essentially, low-code allows business and IT to work together, aligning their priorities towards one goal: making the customer successful.
The new era of anti-financial crime compliance
Authors: Skandalis Marios M.
Published: July 2024

Following the Panama Papers and to a lesser extent the Bahama Papers scandals, a number of persons, physical and legal, have been revealed as potentially exposed in corruption and/or other forms of money laundering activities. This scandal was a reminder of the need for an enhanced antifinancial crime framework encompassing enhanced due diligence, identification of beneficial ownership, assessment of third party risks and hyper-analytic tools and systems to enable effective risk monitoring in all financial institutions. This paper presents the current measures imposed by the European Union regarding customer due diligence, beneficial ownership, reliance on third parties, continuous monitoring of accounts and transactions, proposed amendments under consideration aiming at further strengthening and enhancing the existing framework and the view of the author that a cultural transformation of Financial Institutions and the incorporation of anti-financial crime activity into their daily operations will successfully apply the lessons learned from the Panama Papers. An effective anti-financial crime function is no longer a checklist of regulatory obligations or list of rigid rules and procedures but rather a corporate culture built on ethos. Its effectiveness is measured not in terms of the degree of conformity to the vast amount of regulatory frameworks in place but rather on the degree of integrity and clarity that corporations adopt in a practical sense.
Consumer neuroscience: A method for optimising marketing communication
Authors: Trabulsi Julia , Garcia-Garcia Manuel , E. Smith Michael
Published: July 2024

Today’s research in cognitive neuroscience suggests that decision making is less deliberate than once thought and instead relies heavily on early emotional responses. Traditional market research methods, such as focus groups and surveys, have been unable to clearly demonstrate consumers’ initial, preconscious reactions. Now, consumer neuroscience methods are revealing insights into the early emotional responses that are crucial to understanding decision making and, therefore, are capturing a more complete view of multicultural consumers. While many methods can be applied to reveal the hidden insights, drivers and motivations of consumers, electroencephalography (EEG) uniquely provides fine temporal resolution of cortical activity in a scalable fashion, making it an ideal resource for the analysis of marketing material. Using EEG, researchers are able to evaluate the attentional effort, emotional engagement and memory activations in response to stimuli on a secondby- second basis, enabling optimisation of marketing communications at a highly granular level. These metrics have been tested for reproducibility and validated with in-market performance, ensuring applicability to consumer behaviour and providing unique insights about consumer groups that have historically been difficult to capture.
Abnormal return patterns and hedge fund failures
Authors: Gupta Bhaswar , Kazemi Hossein
Published: July 2024

One reason why quantitative performance and risk measures fail to adequately expose certain risks in hedge funds is the uniqueness of hedge fund strategies and related operational issues in executing these strategies. This paper will first examine the risk exposures and performance characteristics of a sample of live and dead hedge funds, before turning its attention to four recent hedge fund failures. All four of these funds were subject to enforcement proceedings by the Securities and Exchange Commission and/or Commodity Futures Trading Commission. The paper will explore return characteristics of these funds to determine if risk exposures may be used to identify failing funds. The paper shows that a ‘monitoring test’ could be used to determine if a hedge fund manager has significantly changed trading strategy, which may be a signal that the manager is engaged in trading activities not covered by the fund’s investment mandate. The results indicate that careful qualitative and quantitative due diligence could have uncovered some abnormal return patterns in the four failed funds. The paper concludes that both qualitative and quantitative due diligence are equally important in successfully monitoring hedge fund risk exposures.
SWIFT’s customer security programme: Preventing, detecting and responding to the growing cyber threat
Authors: Gilderdale Stephen
Published: July 2024

In response to the rapid escalation in cyber threats, SWIFT has put in place a Customer Security Programme (CSP) — a dedicated programme to support customers in reinforcing the security of their SWIFT-related infrastructure. The CSP addresses three key aspects: the security and protection of customers’ local environments, their counterparty relationships and the role the financial community can play by acting together to stay ahead of cyberattacks. Although it is more complex to execute cyber-attacks on securities-related transactions compared to payment transactions, the securities world should not disregard the threat. This paper addresses specific areas of attention for securities operations and provides a view on how the CSP can provide additional guidance, tools and services to help institutions bolster their IT fraud prevention and detection capabilities, and stay aware of new attack vectors, as well as methods to help defend against them.
Greening the buildings sector: Roles for building surveyors
Authors: Van Der Heijden Jeroen
Published: July 2024

This paper is based on a keynote lecture at the AIBS 2012 International Conference, Melbourne, Australia. Green buildings are key in significantly reducing global CO2 emissions, and are expected to result in net economic benefits (compared to traditional buildings). Yet, the buildings sector is not showing a speedy and widespread implementation of technological solutions, nor does it portray significant behavioural change that may result in reduced CO2 emissions. This paper argues that a number of barriers stand in the way to achieving a timely change in this sector by means of direct regulation or market initiatives. It continues with discussing a novel trend of new governance arrangements that aim to overcome exactly these barriers. The paper concludes with a discussion of the role of building surveyors in these different institutional settings.
Two methods for motivating faculty giving
Authors: Duke Anne , Poff J. Kent
Published: July 2024

In 2020, the combination of fear of illness due to the COVID-19 pandemic, volatility of the financial markets, violence, social isolation and political unrest left many Americans shaken. These difficulties certainly affected university faculty members, who, in addition, often had to pivot to online delivery and administration. A natural response, when facing adversity, is to reduce charitable giving in order to save for emergencies of personal or family need. This choice might also reduce charitable giving by faculty members to the universities where they teach. In addition, faculty members might personally still be adjusting to the tax changes implemented by the Tax Cuts and Jobs Act (TCJA) of 2017. TCJA essentially doubled the standard deduction available to US taxpayers. Because of the increase, fewer faculty members are itemising deductions. Therefore, these faculty members no longer receive any federal tax benefit from making charitable contributions. To motivate charitable giving among university faculty, university foundations and departments of advancement should educate faculty members about the tax saving strategies of philanthropic giving to their universities by making qualified charitable distributions directly from retirement accounts and/or using donor-advised funds.
Mutual fund omnibus processing: A way to increase revenues and improve the client experience
Authors: Kolzow Craig L.
Published: July 2024

Omnibus accounts can not only provide the broker-dealer with increased revenues but they also provide additional benefits. Omnibus accounts allow the broker-dealer to increase efficiency and productivity, while delivering a better client experience. A few issues remain un­resolved with respect to omnibus accounts, but more firms believe that the advantages far outweigh the disadvantages. This paper explores the benefits of omnibus accounts in the USA and its territories, as well as the problems that need to be addressed to make working in an omnibus environment more efficient.
Planning for a cookie-less future: How browser and mobile privacy changes will impact marketing, targeting and analytics
Authors: Thomas Ian
Published: July 2024

Recent and impending changes to the way that browsers and mobile platforms handle third-party cookies and ad IDs will have a profound impact on the digital advertising ecosystem. This paper examines these changes in the context of the development of the ad-tech and digital media industry, and concludes that while these developments may benefit users by protecting them from intrusive third-party tracking and targeting, they risk further consolidating power with the three dominant companies in the sector, namely Google, Facebook and Amazon, and advertisers and marketers will have to work hard to ensure they do not become over-dependent on these suppliers. At the same time, the changes offer an opportunity to move back to a better equilibrium between advertising and the content that it appears alongside, driving value for both advertisers and consumers.
Higher education, social media and an era of emergencies: Tools for managing communication minefields
Authors: Ouellette Michelle M.
Published: July 2024

The start of the 21st century may go down in history as having been defined by crises, with populations facing rises in natural disasters, disease outbreaks, terror attacks and other emergency issues. Institutions of higher education are not immune. They have had to handle increasing numbers of natural and human-made crises, including hurricane evacuations, school shootings and violent political and racial protests. As a result, higher-education communicators have to navigate some tricky terrain, where spoken or printed missteps may threaten lives and the health of institutions. To do their jobs well, they need the sort of situational-awareness building and evidence of crowd sentiment that can come from social media scanning and social listening. At the same time, however — in part because of the proliferation of social media — communication duties have exploded, leaving teams with little time to stay abreast of the many issues that may appear online. Ideally institutions would increase staffing to meet this need, but tight budgets often make this difficult. This paper looks at tools and techniques — including crowdsourcing through virtual operations support teams — which may help communicators on a budget stay informed as they navigate communication minefields.
Minimum energy efficiency standard opportunities and obligations
Authors: Gilbert David , Strange Ben
Published: July 2024

This paper considers the position of surveyors across a broad range of disciplines: building surveying, valuation, lease advisory and agency in the light of the minimum energy efficiency standard (MEES) regulations and their application to non-domestic property.
Professional duties of party wall surveyors
Authors: Redler Alistair
Published: July 2024

This paper explains the correct and professional way in which surveyors should undertake the role of an appointed surveyor under the Party Wall etc Act 1996. It explains the statutory framework within which the surveyors operate and the proper and practical way they should liaise with other appointed surveyors and advise their Appointing Owner on matters both within and without the scope of the Party Wall etc Act 1996.
Retaining patients and maintaining volumes in a consumer-driven world
Authors: Mammen Adrin
Published: July 2024

Patient retention is essential for healthcare organisations’ survival. Now that patients have become healthcare consumers, they expect their interactions — from finding a physician to scheduling and attending their appointment — to be fast and convenient. To meet these expectations, healthcare professionals need to provide digital strategies for patient engagement. The patient access team at Montefiore Health System launched a digital transformation initiative to improve patient access to care, attract new patients and maintain patient loyalty. This paper discusses the evolution of the patient engagement landscape and describes how Montefiore implemented digital strategies for continuous patient engagement that improve patients’ health and the organisation’s bottom line.
Risk is a result of human behaviour: Leveraging behavioural analytics to strengthen internal controls
Authors: Mehta Arvind
Published: July 2024

Behavioural analytics is an area of data analytics that focuses on providing insight into the actions of people, (eg system configurations, data download, hiring, approvals) which if collected and analysed can help proactively identify the intentions of an insider who looks vulnerable and can pose a risk to the organisation. Behavioural analytics is used to identify opportunities that can manage risk and proactively identify and realise specific business outcomes.
Real-time monitoring reduces costs, enables supply chain transparency, and contributes to a sustainable society
Authors: Hjertenstein Jon
Published: July 2024

Internet of Things (IoT) for transportation helps companies address their challenges with sustainability. Transportation and logistics-related IoT spending is expected to grow from US$10bn in 2015 to US$40bn by 2020.1 Companies have started to see the great potential and positive impact of IoT on their shipments and are now considering it to be an investment rather than an expense. Reaching sustainability goals has now moved far beyond compliance. The technical barriers to implement IoT for transportation are reducing as the products and solutions become even smarter. This paper focuses on the positive gain of introducing real-time monitoring of shipments.
Customer lifetime value: How understanding your current customers can help to find new ones
Authors: Green David , Smith Aaron
Published: July 2024

Customer lifetime value is a linear term that defines aggregate transactional value over time. Simply put, it represents how much a customer relationship is worth to an organisation. It is an important metric that businesses looking to scale need to understand and should evaluate how best to leverage. This paper seeks to expand the understanding and appreciation of customer lifetime value as a metric for making business decisions across the various marketing media.
Blockchain and the GDPR: Coexisting in contradiction?
Authors: Timmons John , Hickman Tim
Published: July 2024

The recent adoption of the General Data Protection Regulation (GDPR) has fundamentally altered the legal landscape in the European Union and beyond with respect to data protection. Organisations that process personal data must ensure their data-processing practices are compliant with the requirements of the GDPR, irrespective of the technology used. The use of new technologies to process personal data can lead to additional complexities from a compliance perspective, particularly where the technology has intrinsic features that appear to be at odds with certain fundamental requirements of data protection law. This is an issue that applies to the use of blockchain technology as key features of the technology do not, at first glance, appear to be consistent with the requirements of the GDPR. While it is accurate to state that the GDPR has created some challenges regarding the adoption of blockchain technology to process personal data, these challenges are not necessarily insurmountable. This paper discusses the most pertinent challenges to the adoption of blockchain technology from a data protection compliance perspective.
AML professionals and frontline staff: Bridging the divide
Authors: Allen Heather , Archer Anne
Published: July 2024

In today’s high-stakes world of personal liability and increasing regulatory scrutiny the Anti-Money Laundering (AML) professional cannot shirk from potential clashes that can sometimes occur between the frontline and AML staff. Frontline staff and AML professionals constitute a partnership that must be mutually supportive: while risk perceptions between front staff and AML staff may differ, it is invaluable to remember both are part of a greater whole. The frontline is tasked with generating and maintaining revenue sources, AML professionals with protecting the integrity of those revenue streams by weeding out bad actors. While these motivations may seem opposing there is an opportunity to use one another’s expertise and bridge the ‘gap’. Collaboration, training, creation of a common risk language, matrix and risk indicators, along with basic relationship building, can combine to create a strong AML programme that both protects the bank and preserves revenue.
Planning and best practice guidance: A route map to help householders with their energy saving retrofits
Authors: Watson Kate
Published: July 2024

This paper presents the experience of delivering a local authority led, solid wall insulation focused energy efficiency scheme. The aims are to present the national and localised policy context in which the scheme was developed, and to identify the major challenges that have arisen during the delivery phase of the scheme. Four key themes are identified: planning consents and traditional construction; customer engagement and knowledge; industry transition; and national policy drivers. The examination of these key areas of challenge focuses on the issues for delivery at scale within the private owner-occupier sector. The following section considers Bristol City Council's solutions to improving customer experience and the industry's ability to improve its understanding of building physics to drive improvements in the quality of installations. The paper concludes by drawing together the challenges and solutions: making suggestions of improvements for energy literacy for customer engagement and empowerment; developing installer training and a kitemark, or industry standard, to drive quality in the industry; as well as suggestions on how a more holistic approach to energy retrofitting could deliver the former and see real savings for energy and CO2.