bluuebunny/crossref_metadata_2025 huggingface dataset:
Principles to enable leaders to navigate the harsh realities of crisis and risk communication
Authors: Reynolds Barbara J.
Published: July 2024

Leadership during a crisis that involves the physical safety and emotional or financial wellbeing of those being led offers an intense environment that may not allow for on-the-job training. One of the challenges faced by crisis leaders is to communicate effectively the courses of action needed to allow for a reduction of harm to individuals and the ultimate restoration of the group, organisation or community. The six principles of crisis and emergency risk communication (CERC) give leaders tools to navigate the harsh realities of speaking to employees, media, partners and stakeholders during an intense crisis. CERC also helps leaders to avoid the five most common communication mistakes during crises. Much of the harmful individual and group behaviour predicted in a profound crisis can be mitigated with effective crisis and emergency risk communication. A leader must anticipate what mental stresses followers will be experiencing and apply appropriate communication strategies to attempt to manage these stresses among staff or the public and preserve or repair the organisation’s reputation. In an emergency, the right message at the right time is a ‘resource multiplier’ — it helps leaders to get their job done.
Automated deformation and environmental monitoring : Meshnets, point clouds and compliance
Authors: Blenkarn Nick
Published: July 2024

This paper looks at the opportunities presented by the latest monitoring technology to minimise risk from movement, deformation or variations in environmental conditions such as noise, dust and vibration. Secondly, it outlines the associated methods used to review, analyse and validate monitoring sensor triggers in the cloud. Lastly, it investigates how a proactive approach to monitoring can reduce legal risk, engage stakeholders and improve public relations.
The language of social media contests: A lexical analysis of contests across social platforms
Authors: Gilstrap Curt , Park Sun-Young
Published: July 2024

Contests play an important role in social media content created and facilitated by users generally, and by brands and marketers specifically, in the drive for continued communicative engagement and online participation. This study assesses the language of social media contests by capturing more than 30,000 social media posts relating to contests, and performing a lexical analysis on them to identify major linguistic themes. The findings reveal a mixture of persuasive language tropes, gratitude linkages and platform-specific behaviour across social media contest posts. Implications include the utilisation of social contest language for brand strategy.
Global trends in salary, status, responsibilities and career progression: What does the future hold for the business continuity professional?
Authors: Haase Cheyene
Published: July 2024

Companies are expecting increasingly more from their business continuity management professionals to properly position and advance their organisational continuity programme. Those professionals who have the skills are being rewarded with higher levels of compensation. So, what is the secret? What are companies seeking in terms of credentials? This paper contains some tips to prepare and elevate one’s business continuity career for the future.
How business-to-business and business-to-consumer marketers can future-proof their digital marketing strategies
Authors: Sharma Manvee
Published: July 2024

Continuous technological advancements and emerging consumer trends have rapidly changed the scope of digital marketing. The scope of digital marketing is increasingly leaning towards providing memorable customer experiences throughout the buying journey. At the same time, stricter data privacy laws are pushing digital marketers to think of innovative and effective ways to give their consumers and customers best-in-class experiences through personalisation. Through several case studies, this paper aims to provide inspiration to marketers in both business-to-business and business-to-consumer companies about the emerging trends in e-commerce, privacy-conscious marketing and artificial intelligence enabled personalisation. It also discusses the importance of getting back to the basics of marketing to build a strong digital strategy for the future.
Risk governance of financial institutions: The growing importance of risk appetite and culture
Authors: Gontarek Walter
Published: July 2024

Risk governance is increasingly a core responsibility of board members of financial institutions. While each firm may adopt its own specific approach, key elements of risk governance include board-level risk committees, empowered chief risk officers, the use of risk appetite statements, and establishing a robust risk culture. This paper scopes these developments and highlights the growing importance of risk appetite statements and culture as two increasingly prominent elements of risk governance.
Descriptive metadata in the music industry: Why it is broken and how to fix it — Part one
Authors: Brooke Tony
Published: July 2024

Stakeholders in the music industry agree that there is a problem with descriptive metadata. But consensus has not been reached regarding how to fix it. This report first covers the issue’s background, showing evidence that descriptive metadata in digital downloads today are no more detailed than on audio cylinders from 1899. Then it examines two keystones to a solution: (1) a standardised descriptive metadata schema; and (2) a globally unique abstracted persistent identifier (GUAPI). While previous discussions of this topic have concentrated on authority, this report will show that a standardised schema is the first step to a solution. First, the landscape of music descriptive metadata silos is detailed and the proprietary and open systems are compared. Part two of the report will be published in Journal of Digital Media Management, Vol. 2, No. 4.
COVID-19 and point-of-sale payments in Belgium: How the older generation also learned to love contactless
Authors: Van Droogenbroeck Ellen , Van Hove Leo
Published: July 2024

This paper reports the first publicly available results of Belgium’s newly created Digital Payment Barometer. The results show that, as in other countries, the COVID-19 pandemic triggered a shift towards contactless and, to a lesser extent, mobile payments at the point of sale. Strikingly, however, the biggest jumps in the use of contactless payments are observed in the 65–74 and 75+ age groups. There are also indications that these shifts in behaviour may well outlast the pandemic, as consumer preferences have also changed markedly.
No brand can easily claim to be ‘luxury’: A case study of Hugo Boss’ brand positioning (2006–2020)
Authors: Paternot Marc
Published: July 2024

Much confusion still prevails over the distinction between the terms luxury, premium and fashion. Both academics and professionals understand them very differently. This paper delves into the relationship between positioning and business model using the framework proposed by Kapferer [Kapferer, J. N., (2016), ‘The Challenges of Luxury Branding. The Routledge Companion to Contemporary Brand Management’, Routledge, London, p. 485], which highlights how different the business models from luxury, premium and fashion are. Another trading-up brand strategies framework is presented, and a new trading-up strategy model is then proposed. To illustrate these theoretical frameworks and related strategies, the German clothing icon Hugo Boss has been chosen as a case study for its self-proclaimed positioning’s shift, over fifteen years (2006–2020), from premium to luxury and back to premium. In terms of methodology, a longitudinal study has been favoured to observe Hugo Boss’ changes of positioning over time. This paper relies on secondary data, drawn from Hugo Boss’ annual reports of the aforementioned time period, its investors’ presentations, bank analyst’s reports and business newspapers’ articles. Along three self-elaborated drivers of a trading-up strategy from premium to luxury (ie develop exclusive distribution, increase product quality and fuel marketing engine), the findings about Hugo Boss have shown that the brand only partially developed its business model along these lines, resulting in a shift, in 2016, towards a trading-down strategy back to its original positioning in premium. However, in the years until 2020, these trading-up investments have had long-lasting and significant effects on the brand performance. Additionally, further results indicated that the shareholder structure, the choice of management, the brand’s communication and the macroeconomic environment were decisive factors as well.
Implementing a community recovery programme
Authors: Hendy Paul
Published: July 2024

How should recovery be understood in the aftermath of a major incident? Bringing together the appropriate resources can be a challenge in its own right. How should one understand the complex needs of the affected community? What do those working in recovery need to implement to ensure a fully integrated recovery operation? When trying to formulate a recovery plan, what lessons have been learned from previous incidents? This paper suggests some points for consideration and implementation.
The impact of SEPA on revenue and cost savings: How small and large banks can both benefit
Authors: Buschman Tom
Published: July 2024

The payments landscape is about to be transformed for 31 countries in and around the European Union (EU). The recently agreed Payment Services Directive and the related single euro payments area (SEPA) project will facilitate electronic payments across the EU in a way never before achieved. These changes will lead to significant shifts in the economics of the payment service sector. Such changes may be less negative for the banking sector and for individual banks than is generally assumed, given the size of potential savings and additional revenue streams. If, for instance, the opportunities of technology advancements were used, SEPA could become the trigger for the migration of banks and their customers towards standardised solutions for direct and highly automated connectivity between their various systems. The charges to customers for these gateways or 'SEPA enablers' could be kept very low, and their quality and their enhanced access to bank services could be appealing. This would reduce the cost of migration for customers, accelerate the appetite for SEPA with any customer that processes payments electronically, accelerate the cost savings for banks but also significantly reduce the cost of rolling out value-adding services for any bank to a large customer base. Any major market transformation produces winners and losers. But rather than size, the ability to manage the change, reap significant cost savings and re-position the product portfolio may appear to be more important for surviving and prospering in a post-SEPA market.
Resistance is futile : How corporate real estate companies can deploy artificial intelligence as a competitive advantage
Authors: Mcgrath Patrick , Desai Kaushal , Junquera Philip
Published: July 2024

Corporate real estate (CRE) typically adopts new technology at a slower pace than other industries. Those CRE service providers that are, however, able to effectively integrate and adopt artificial intelligence (AI) and AI techniques such as machine learning (ML) into pre-existing data structuring workflows will enable new customer analytics and standards for service that will elevate customer expectations. Specifically, AI will emerge as a competitive advantage for CRE service providers that are able to overcome two primary obstacles for effective integration and adoption: the fear of automation displacing human workers, and access to byzantine data stores across the CRE asset class. This paper presents best practices for surmounting those obstacles and analyses a test project that deployed machine learning artificial intelligence (ML-AI). Early results of this project show that AI enhances the productivity of data-structuring workflows, enabling customer analytics derived from legacy (paper-based) contracts within CRE by quickly converting these contracts into structured digital datasets. Furthermore, well-designed ML-AI solutions can make an immediate impact on top-line revenue growth by unlocking valuable information previously buried in legacy contracts for key clients. The project itself employed an ML-AI solution to abstract paper leases 39.2 per cent more quickly than an entirely human-driven process; however, the productivity gain alone is not the main reason why this specific application of ML-AI was chosen for the programme. Abstracting (ie structuring) the data contained in leases is critical to the digitisation of CRE as an asset class. Once digitised, further ML-AI applications can glean greater insights from the abstracted data, unleashing a deeper understanding of the value in the marketplace for CRE service providers. Most lease contracts are still recorded in paper or PDF and require a human abstract to become structured data. Consider the distinction between CRE and financial markets: CRE incumbents use the equivalent of physical stock certificates. Lease abstraction is therefore necessary to move from the current analogue system to a digital one that enables a high-speed, frictionless, data-driven marketplace.
Designing and operationalising a meaningful healthcare analytics strategy
Authors: Belliveau Lauren , Hallsey Brian
Published: July 2024

As healthcare continues to experience cost challenges, the industry is faced with the need to more aggressively pursue advanced expense reduction strategies, standardised and redesigned care methodologies, reimbursement models and, ultimately, population health. To execute this, the industry as a whole must begin to apply meaning to the vast amounts of data generated by healthcare providers by advancing methods to normalise and standardise this data from the disparate information systems found in the provider setting. Once this is accomplished providers can deploy a meaningful analytics strategy continuum that builds upon current expense reduction practices. Advanced analytics to allow more strategic management of supply expense should then be enhanced with clinical and other patient-related data to drive sophisticated and appropriate care standardisation and redesign efforts. This analytics strategy continuum will allow healthcare to move towards the more widespread application of Big Data and drive population health goals.
Building analytics teams for success
Authors: Kulkarni Radhika V.
Published: July 2024

Big Data, analytics, Artificial Intelligence, data science: all of these areas have given rise to the need for every industry to invest in building up analytics teams that can address complex business challenges. This paper looks at some aspects that are critical for the composition of successful teams in terms of technical background, skills and experience. It also discusses the challenges companies face in hiring the right individuals for these varied roles and the role educational institutions play in filling this talent gap.
Why consumers fail to put their money where their mouth is: A study of organic coffee
Authors: Friberg Richard , Sanctuary Mark
Published: July 2024

Marketing research efforts often rely on surveys to determine what consumers want, complemented by data on observed purchases. The extent to which survey answers predict real market decisions, however, has been debated for decades. This paper investigates the relationship between survey responses and field data, using three years of household panel data on retail coffee purchases in Sweden. The data are obtained from an annual survey requiring households to indicate whether they try, to the extent feasible, to buy products that carry organic and Fairtrade labels. The results indicate that even households that say they try hard to purchase these products in fact buy mostly conventional coffee. This paper investigates this discrepancy using an estimated structural demand model of household coffee purchases that combines both survey and field data. The study finds that hardcore organic (Fairtrade) households want to buy organic (Fairtrade) coffee but do not because it is not available from their preferred brand. Moreover, the high price of organic coffee is the main deterrent for households with a more moderate desire to purchase organic/Fairtrade.
Analysing the external supply chain risk driver competitiveness: A risk mitigation framework and business continuity plan
Authors: Blos Mauricio F. , Wee Hui-Ming , Yang Joshua
Published: July 2024

Innovation challenges for handling supply chain risks have become one of the most important drivers in business competitiveness and differentiation. This study analyses competitiveness at the external supply chain level as a driver of risks and provides a framework for mitigating these risks. The mitigation framework, also called the supply chain continuity framework, provides insight into six stages of the business continuity planning (BCP) process life cycle (risk mitigation management, business impact analysis, supply continuity strategy development, supply continuity plan development, supply continuity plan testing and supply continuity plan maintenance), together with the operational constructs: customer service, inventory management, flexibility, time to market, ordering cycle time and quality. The purpose of the BCP process life cycle and operational constructs working together is to emphasise the way in which a supply chain can deal with disruption risks and, consequently, bring competitive advantage. Future research will consider the new risk scenarios and analyse the consequences to promote the improvement of supply chain resilience.
Preparing Singapore Changi Airport for the effects of climate change
Authors: Dolman Nanco , Vorage Peter
Published: July 2024

Airports play an important role in economic growth and are essential hubs for connectivity and trade. With the growth of urban areas, air traffic is increasing consistently, marking the development of regions such as South-East Asia and others. Following cities, most of the major airports are situated in densely populated areas, next to rivers, in deltas and alongside coasts. Many of these urbanised areas are vulnerable to water extremes, which are increased by the effects of climate change, such as sea-level rise, higher temperatures and greater weather extremes. To protect vital infrastructure and ensure future service continuity for airport operations, it is necessary to develop resilience to such risks. Several airports have recognised the threat posed by floods and have started work on flood protection efforts. Some airports are seizing the opportunity to implement climate resilient airport planning. This paper presents one of these frontrunner airports: a whole-of-government adaptation pathway for Singapore Changi Airport.
The account review
Authors: Lee Duane E. , Daly Michael
Published: July 2024

The account review is a fundamental component of modern business. They are a strategic and detective tool to assess both performance and satisfaction. Successful account reviews provide an opportunity to grow relationships and reaffirm commitment to an account’s success, whether the account under review is a client, or a vendor. For a fiduciary, organised under US law, the account review represents not only an industry best practice, but a regulatory requirement. A successful fiduciary account review is not an assessment of risk alone. It also validates expectations. Expectations about quality of performance, and validation that all contractual obligations are being met. The account review can corroborate achievements and identify gaps in compliance. It is also a tool to identify and address unnecessary exposure to risk. For trust companies, the fiduciary standard binds a trustee to always act in the client’s interests above their own. The account review ensures adherence to requirements of the contract, and to the mandates of law. A fiduciary is an ethical custodian who must adhere to both the letter of law, but also the spirit of law, while always being obedient to the duties of loyalty and impartiality. The account review provides governance and oversight and helps senior management and the Board of Directors to measure potential exposure to client dissatisfaction, or even litigation. This paper explores six separate and distinct account reviews required during the life of a trust account, which provides a comparative roadmap that could be aligned to any number of other business disciplines.
Recent case law on contractual disputes: Practical tips and advice for surveyors when managing a dispute
Authors: Cobb Laurence
Published: July 2024

In this paper, the author considers what surveyors can learn from a selection of cases from the Technology and Construction Court over the past 12 months and concludes that the message from the Court is clear: a little time and care at the start of an endeavour should save time and money in the long run. The last 12 months have produced several cases from which a clear theme can be drawn: diligence at the start of an endeavour, be it at the start of a construction project, the start of proceedings or the start of an adjudication, can yield great benefits in the long run. It quite literally pays to plan ahead for the worst, while, of course, hoping for the best. This paper will consider these cases and the lessons that can be taken from them and should be of assistance to surveyors when they are contemplating or managing a dispute.
Moulds and health implications: Building risk assessment in a litigious age
Authors: Singh Jagjit
Published: July 2024

Mould growth in buildings, archives, museums, galleries and our cultural heritage can have detrimental effects on collections, decorative surfaces, materials and contents and can pose a threat to the health of the occupants. This paper is about interrelationships of the internal building environment created by the interactions of building architecture, materials, structures, services, contents and collections with their external environments and the resulting infestation and mould. Mould problems in both modern and historic buildings are mainly the result of defects in buildings, lack of maintenance and gross neglect. Rectifying these defects and ensuring proper maintenance can provide long-term sustainable, holistic solutions to these problems. The author has advocated that correct identification of the mould infestation by an independent scientist is the vital key to all such problems, as all infestation is not equally toxic, pathogenic and destructive. The environmental approach is beneficial to the building fabric, occupants and the wider environment, and the ongoing monitoring of the environmental conditions in buildings ensures the long-term health of building materials, health of the occupants and structures. The author strongly believes — based on scientific, practical experience and successful case studies over the last 33 years — that much damage has been inflicted in the last century by dealing with the symptoms of the problems and not with the cause(s). By proper understanding of the causes, their repetition should be avoided.
#RSM24 — Lessons learned from planning 30 global events on one day
Authors: Woods Karen , Haag-Mikec Meta , De Ruyter Marijke
Published: July 2024

This paper shows how, on one day, across every time zone, alumni from Rotterdam School of Management, Erasmus University (RSM) got together to celebrate its 50th birthday. Members of the alumni team at RSM rose to the challenge when the COVID-19 pandemic ruined their plans to celebrate RSM's 50th birthday. Everyone went online to organise events remotely and make the anniversary a memorable one. More than 25 events took place, both in-person and online, thanks to support from enthusiastic volunteer alumni in Chapters across the globe. The activities ranged from a golf tournament in Iceland to a panel debate in Dubai; two former prime ministers attended another event in the Caribbean. On the day itself, the team worked round the clock, dropping into all the celebrations to wish them well.  The reaction was positive from the participating graduates who looked back with affection at their studies in the Netherlands. The alumni team achieved its aim of maintaining contact with their Chapters, establishing new links with individuals and marking RSM's 50th birthday in a unique and enjoyable way.
Payments as a profit centre: How to avoid commoditisation by adding real value
Authors: Wilson Martin
Published: July 2024

The UK payments industry has been in turmoil since the beginning of the century. In 2000, the publication of the Cruickshank Report established the legal framework for a new competitive order within UK payments. The recommendations of Cruickshank, however, have been overtaken by events, as the rollout of the single euro payments area (SEPA) and the Payment Services Directive (PSD) have removed the concept of a domestic payments industry. Payment processing is now a truly European industry, and banks must face the twin challenges of fierce competition and an increasing burden of legislative compliance. The payments industry has changed forever, and it is possible that payments will become commoditised. But this is not inevitable. Banks have worked hard to reduce the overheads of processing payments and most have invested heavily to standardise and automate business processes. Costs have been cut and efficiencies gained. But commercial success will not emanate from cost cutting alone, and new business models are evolving fast. Just as geographic borders have been swept away, traditional payment solutions have become outmoded. Geographic reach is now taken as standard, and realtime is becoming the new payment paradigm. Success in the new order requires banks to adopt a fresh approach. Payment processes must be closely aligned with the business processes they support across multiple business channels. Above all else, SEPA provides the opportunity to move payments into a profitable and realtime real world.
Managing the COVID-19 pandemic: Five lessons learned from a Georgia healthcare system
Authors: Henson Lily Jung , Gattegno Mariana V. , Hamby Leigh S.
Published: July 2024

On 9 March 2020, Piedmont Healthcare diagnosed its first case of COVID-19. Piedmont is committed to the operating company model with a focus on the value of ’systemness’ at our facilities. We dealt with the COVID-19 pandemic using a system approach but allowed for local management to modify as context required. This paper is an attempt to capture the learnings of our system by balancing these system and local dynamics. In view of the urgency of the pandemic, system and local incident command centres were set up in less than 12 hours. Piedmont used a combination of quality and process improvement methodology, as well as the Hospital Incident Command System (HICS) structure. Piedmont Henry Hospital — a 236-bed community hospital in Stockbridge, Georgia — set up its local incident command centre on 16 March that focused entirely on that single facility. Soon after the first case of COVID-19 arrived, a wave of many others soon followed, filling up the intensive care units (ICUs). The COVID-19 pandemic has been a challenging time for our healthcare system and our employees, but it has given us an opportunity to grow as an organisation. Most notably, we experienced the benefits of a true operating company model, with a centralised corporate structure supporting the hospitals and clinics within the system. In what follows we share five lessons we have learned at Piedmont Healthcare from this global pandemic.
A test of the inherent predictiveness of the RU, a new metric to express all forms of operational risk in banks
Authors: Hughes Peter , Marzouk Mahmoud
Published: July 2024

In 2016 Allan D. Grody and Peter J. Hughes proposed a method and system termed ‘Risk Accounting’, an integrated financial and risk accounting framework. Risk Accounting incorporates a novel operational risk exposure quantification technique based on the Risk Unit (RU), a new common additive metric designed to express all forms of operational risk in banks. In this paper, we report on initial tests of the inherent predictiveness of the RU. The test focused on the period leading up to the global financial crisis of 2007-8 and involved the restatement into RUs of publicly available accounting data in the United States relative to a subset of large US banks. We contend that the RU’s inherent predictiveness could be concluded if it is demonstrated that an accelerated increase in trended operational risk RUs and subsequent material unexpected losses are positively correlated. We further describe how a monetary value can be stochastically derived and assigned to the RU over time. The inclusion of valued RUs in accounting systems will potentially enable the systematic adjustment of financial performance and condition relative to accepted nonfinancial risks to complement the accounting treatment already applied to financial (credit and market) risks. The resulting harmonisation of the accounting treatment applied to both financial and nonfinancial risks based on stochastic modelling will enable risk-adjusted economic profit to be adopted as the primary business performance metric and economic capital as the primary method of determining both operating and regulatory capital requirements. The real-time or near-real-time production of portfolio views of operational risk exposures based on the RU adds analytical rigour to their management and causes risk mitigation to become both a risk reduction and a profit optimisation initiative. The more effective management, oversight and governance of exposures to operational risks is the anticipated outcome.
The importance of collaborative dialogue in the aircraft noise debate: Examples of flightpath changes at UK airports
Authors: Budd Lucy , Budd Thomas , Jefferson Andy
Published: July 2024

Aircraft noise remains one of the most socially contentious aspects of air transport operations and the one that is most likely to motivate local community opposition to airport expansion and development. Identifying the complex and often interlocking socio-political and acoustic factors that underpin this opposition represents a key management challenge for airports. Learning how to disseminate information to affected groups about current and future noise exposure levels in a way that is equally understandable and comprehensive, and empowering communities to work with airport operators and aviation regulators to refine possible noise mitigation options are both prerequisites for achieving more socio-environmentally equitable and sustainable aviation. Drawing on two examples of flightpath reorganisation at UK airports, this paper shows that establishing and maintaining effective collaborative dialogue between airports, airlines, aviation regulators and local communities will help to overcome some of the communication breakdowns that have strained some airport-community relations in the past. By examining the benefits, challenges and opportunities associated with this approach, the paper offers a new framework for collaborative working and makes recommendations for improved practice.
Charging money laundering based upon a tax offence: No longer a bridge too far
Authors: Comisky Ian M.
Published: July 2024

Under US law, the most frequently employed money laundering statute involves financial transactions arising from conduct involving specified unlawful activities (SUAs). Tax evasion is not an SUA under US law. Some case law has supported the proposition that tax violations can be charged as a mail or wire fraud offences, which are SUA’s, thereby permitting the statutes to be employed as a vehicle to charge tax violations as money laundering. The US Department of Justice Tax Division issued certain directives (which are not binding) that limited the use of money laundering charges for tax crimes. Recently, in a case involving the Panama Papers arising out of the Southern District of New York, a taxpayer was charged with money laundering based on what seemed to be traditional tax offences. This paper will cover whether this is an anomaly or a trend to be concerned about in the future.
Making a green transition at Christchurch International Airport
Authors: Locke Piers , Waghorn Claire
Published: July 2024

Commitments to rapidly reduce greenhouse gas (GHG) emissions from aviation are growing stronger, stimulating efforts to meet net zero targets. As critical infrastructure for air travel, airports obviously have an important role to play in making the transition away from fossil fuels. This requires major organisational change, operational innovation and future planning for low carbon and zero emission travel. New Zealand’s Christchurch International Airport has taken a pioneering lead, developing a transformational agenda, achieving global recognition for its emissions reductions and mobilising to build renewable energy infrastructure. This paper reports on research commissioned to assess the airport’s journey toward a green transition. It discusses how the airport made sustainability integral to its business purpose and organisational culture, how it developed a Green Transition Plan, and how it has raised sustainability on the agenda, locally, nationally and internationally. It also reports the airport’s development of a renewable energy precinct and its partnerships for the future implementation of low emission travel powered by renewable electricity and green hydrogen.
A review of urban waterfront regeneration in global Asian port cities and the sustainability of their development
Authors: Giblett Grant , Samant Swinal
Published: July 2024

Urban waterfronts have always influenced the development of port cities, offering defence, trade, transport, industry and recreation. These functions are often changing, which transforms the delicate interface between a city and its waterside. Technological advancements in the 20th century left many waterfront areas derelict and detached from the city, which has led to major regeneration projects worldwide. The aim of this review is to highlight fundamental concerns regarding rapid urban growth in the asian port cities — Dubai, Hong Kong, Mumbai, Shanghai, Singapore and Tokyo — while providing an understanding of what constitutes a successful approach to waterfront renewal. The far more established European and North American regeneration models offer a valuable insight into waterfront development, and suggest how Asian cities might be able to negotiate the complex range of sustainable issues that are inherent within urban development. In conclusion, the application of Western sustainable development methods is discussed, with suggestions on how more social and environmental issues can be introduced into predominantly economically-driven Asian waterfront development.
A brand journey to engage today's customers: Prudential Financial
Authors: Papadopoulos Anna , Shah Niharika
Published: July 2024

This paper describes how Prudential has used media to drive a reappraisal of its brand. This has been achieved by engaging with a choice-based model of media to foster content discovery, create integrated experiences, give consumers a platform on which to engage and limit commercial interruption.
Reflections on the role of the evaluator: Recognising value for money and creative learning within regeneration evaluation
Authors: Coaffee Jon , Diamond John
Published: July 2024

This paper argues that the way in which current regeneration evaluation is often constructed is focused upon performance management, with far less emphasis placed upon innovative, creative and learning elements. It also argues that a key omission in current evaluation research is a lack of appreciation of the negotiation of evaluator roles, which has implications for the extent to which the evaluator is independent or integrated into the regeneration process. From the authors' collective experiences of local regeneration evaluation and involvement in national evaluation programme evaluation, a typology of evaluation roles is constructed. Four narratives are developed of different roles that an evaluator might play — a monitor, a facilitator, a broker and a critical friend — and the impact that regeneration evaluation has on practice is discussed. The paper concludes by drawing out a series of learning points to help inform the everyday experience of regeneration managers and evaluators, and to assist in developing more appropriate local regeneration evaluation, which promotes an increasingly reflective learning practice.
Data governance and digital transformation: Using the customer journey to define a framework
Authors: Earley Seth , Maislin Seth
Published: July 2024

Organisations in every industry are undergoing digital transformations that will represent the future of how they do business, interact with the marketplace and serve customers. Because this transformed world is entirely comprised of or enabled by data, this new reality will require a greater level of oversight, control, manipulation and the integration of internal and external data streams than any other aspect of the enterprise. Data, information and knowledge activities are at the core of customer experience and marketing functions and must be tightly bound to governance. Although governance seems boring to most business and technology leaders, it has become more essential than ever; organisations need to be ready to handle it in a meaningful way by prioritising what is most important to the organisation and measuring the impact of governance decisions and interventions.
Will financial market data be sufficiently consolidated and of high enough quality under MiFID?
Authors: Lannoo Karel
Published: July 2024

The opening up of the market for equity market data raises the question of whether data will be sufficiently consolidated and of high enough quality post-MiFID, or whether it will become too fragmented, thereby hindering price transparency and the implementation of best execution policies. This paper outlines the market for financial market data, the provisions of MiFID, and the implementing measures regarding financial data and data consolidation. It also looks at the approaches taken by the Committee of European Securities Regulators (CESR), the UK's Financial Services Authority (FSA) and the US authorities. It concludes that markets should be capable of adapting, that additional licensing requirements, such as those proposed by the FSA, are, in fact, premature and act as a barrier to the single market, and that neither would a US-style monopoly consolidator be needed in this case.
Trends in the EMS market
Authors: Jaswal Anshuman
Published: July 2024

This paper looks at the recent trends in the execution management system (EMS) market and analyses the various offerings of the leading EMS vendors globally. The number of EMSs being utilised by buy-side firms has gone down and broker-neutral EMSs have become the industry norm. Hedge funds tend to make more use of sophisticated application programming interfaces (APIs) than traditional asset managers. Due to customer requirements, EMSs have had to become much more global in nature and also provide functionality to deal in different asset classes such as equities, derivatives and foreign exchange. There is a lot of common functionality across the various EMS products, partly due to client requirements, but also because of vendor emphasis on ensuring that they offer a product with broadly the same capabilities as competitors’ products. Due to buy-side requirements, vendors are providing more order management system (OMS) functionality to their clients. As a result of the crisis, commissions are lower than ever before, and competition has increased while barriers to entry have gone up. Market data volumes have risen due to high volatility, combined with falling trading volumes. The net result is that there is much more pressure on the back office to meet the operational requirements of such a development, something that affects the EMS as well. The rise in regulatory requirements will increase the compliance burden for EMSs, especially in the leading markets of the USA, Europe and Asia. Europe and Asia-Pacific are both important target markets and, in terms of geographical potential, the EMS industry has room to grow.
Building more sustainable supply chains to support the movement to a circular economy
Authors: Nador Laura
Published: July 2024

Today’s consumers are increasingly eco-conscious, looking for ways to act sustainably in their day-to-day decision making. Unfortunately, some of the supply chain’s most basic activities, such as manufacturing and transportation, are not sustainable. Empty miles, product damage and even traditional recycling are complicating global efforts to reduce CO2. Rethinking how products move through the supply chain will require global collaboration. This article explores business-to-consumer and business-to-business efforts to change supply chain functions with sustainability in mind. Next, it provides examples of companies that are leading their industry’s efforts to ‘go green’, using strategies such as closed loop manufacturing and reduced product touches. Finally, it provides thoughts for companies looking to undertake their own sustainability initiatives.
Strategically depositing into your ‘Goodwill Bank’: An important and necessary asset for airports
Authors: Kinsey Tina
Published: July 2024

Airport managers are in the business of safely, effectively and efficiently operating airports. Amid the daily work of airport operations, negative and potentially damaging issues can arise in very public ways. How does an airport manager navigate these issues in the most positive manner possible? Do stakeholders in the community stand in support of the airport because of the community trust in the organisation? Or, does the community present obstacles and perpetuate negative feedback when less-than-positive issues arise? The airport’s relationship with its community is important. The airport’s customers have the power to derail important projects, impact operations, erode community trust and impede the airport manager’s ability to operate as effectively as possible. However, the public’s trust and perception of the airport can be an amazing asset. This paper focuses on the concept of airports purposefully establishing and building their Goodwill Bank, and the strategic importance of public goodwill. Specifically, the paper will discuss a suggested structure to develop airport-specific strategies and a case study involving a plan that Asheville Regional Airport implemented.
A tale of two airports: How Ontario and Oakland international airports are boosting the employee experience to enhance the overall customer experience
Authors: Sanders Tiffany , Mattson Stacy
Published: July 2024

Customer Experience professionals are faced with the challenge of enhancing and supporting environments that they rarely control, which can often lead to gaps in the desired level of service along the passenger journey. Airport leadership teams must recognise that the key to closing these gaps is largely based on employee experience and how it correlates to the overall guest experience. Understanding the importance of organisational health and workplace culture are paramount to developing a positive work environment in which employees can thrive. One of the challenges in enhancing the employee experience is determining how to link multiple work cultures and employee groups within a single airport campus to ensure a seamless experience for passengers. Additionally, airport leaders must anticipate and adapt to the needs of a new digitally based work culture that is arising amid a global pandemic. A healthy employee experience founded on organisational trust, transparency and an engaged workforce is essential to overcoming organisational challenges in any environment. However, by agreeing that employee experience is critical to delivering customer experience, airport leaders and tenant partners can work together to improve communication and promote a healthy work culture. More research can be done on best practices for uniting multiple organisations operating in a common environment. This paper discusses the importance of the employee experience as it relates to organisational health and workplace culture and explores how two airports in California are working to boost the employee experience to enhance overall customer experience.
Development of Scots law on dilapidations: Diminution valuations as a measure of the landlord’s loss
Authors: Kay Richard D
Published: July 2024

Without the application of section 18(1) of the Landlord and Tenant Act 1927, Scots law on dilapidations has developed differently to the law south of the border. This article considers the principles applied in both English and Scottish cases, and looks at three recent decisions in the Scottish Courts — Grove v Cape, Mapeley, and the decision on appeal in @SIPP — and considers where, in the absence of payment clauses, diminution in value may be available as a possible alternative measure of the landlord’s loss in Scotland. Other matters considered include: the potential conflict between normal damages and s18(1); formal guidance and procedures both north and south of the border; the four ‘type’ of dilapidations cases; the basic components of a straightforward diminution valuation; and the building surveyor’s input and a ‘shortcut method’ of assessing diminution in a simple case.
Party walls: Awards, appeals and a case law update
Authors: Harris Philip
Published: July 2024

This paper provides a simple guide and reminder on the process for awards and appeals under the Party Wall Etc. Act 19961 (the Act). It also provides a brief update on some recent case law concerning party walls. It is aimed at all users of party wall procedures under the Act, whether they be party wall surveyors or building owners and adjoining owners. Lawyers who do not specialise in party walls may also find it helpful, as a brief distillation of some important cases.
Long live the relationship
Authors: Greene Shelley W.
Published: July 2024

Amid changing markets and technological advances, businesses are searching for a way to reach consumers and create dynamic long-lasting relationships. The emergence of social media has expanded the impact of consumer-to-consumer communication, earning social media channels a place among the promotion mix as businesses are recognising the role they play in relationship-building. In contrast to traditional marketing, social media are data-centric and controlled by the consumer. As such, businesses are learning how to shape consumer conversations to benefit their mission. This paper discusses methods by which this can be accomplished. These methods include marketing vehicle integration, consistent outreach, strategies to engage current consumers and organisational transparency.
Qualifying cost savings of a DAM department
Authors: Haynes Thomas E.
Published: July 2024

There are numerous means to measure the success of a digital asset management system. Asset reuse and the resulting savings or cost avoidance are among the important measures. To properly gauge the size of the savings, one needs to know the media and extent in which the originally requested assets were used. Normally scheduled reporting, while very important, cannot always reveal answers to new questions that an ad hoc report or survey can provide. This paper presents a methodology for calculating the potential cost avoidance of visual assets as used in different media. A partial list of topics reviewed includes seasonality, scope and data cleansing. Signs of potential audits are discussed and the methods to address them are shown. Provided are the results of a recent survey using requests for visual assets from Chrysler Group’s visual asset management department. This paper is an elaboration of a presentation made by the author at the Henry Stewart Conference in Los Angeles on 2nd November, 2012.