bluuebunny/crossref_metadata_2025 huggingface dataset:
Investigating the conditions under which internal auditing is carried out in selected local governments in the Central Region of Ghana
Authors: Aikins Anthony Egyir , Mensah John Victor , Kumi-Kyereme Akwasi
Published: May 2022

Purpose

Internal audit is an essential component of the accountability structure in Ghana's local government system. Favourable conditions are required for its operation to assist management bodies to fulfil their responsibilities efficiently and effectively. Using Internal Control-Integrated Framework, this paper investigates the conditions under which internal auditing is carried out in four selected local governments in the Central Region of Ghana.

Design/methodology/approach

Based on interpretivism and qualitative approach, purposive sampling technique was used to select 14 key informants at various levels of governance for primary data by the use of key informant interview guide. The data were analysed using pattern matching and content analysis based on themes.

Findings

The findings of the study indicate that internal auditors faced unfavourable conditions including intimidation, threats and administrative interference in the course of performing their duties.

Research limitations/implications

This paper is based on qualitative data from four selected local governments in the Central Region of Ghana. Hence these findings are specific to the local governments, internal auditors and management bodies in the country to benefit from them. The implication of the findings is closely related to the efforts to realise the ultimate goal of the recent government reforms and the need for further reforms to enhance independence, objectivity, effectiveness and efficiency.

Practical implications

This study helps management of local governments in finding out conditions under which internal auditing operates. This helps to enhance favourable conditions and minimise the unfavourable conditions for the purpose of efficient and effective utilisation of resources towards improvement of service delivery of local government system to meet the needs of the people.

Social implications

The study contributes to the understanding and application of Internal Control-Integrated Framework to local government system in the Central Region. It also uses the agency theory to explain the conditions under which internal auditing is carried out in the selected local government institutions.

Originality/value

This study provides new insight into the conditions of carrying out internal auditing in local governments and raises awareness of stakeholders on the need to enhance service delivery to the people. It also introduces a novel idea of placing all internal auditors under a newly established Internal Audit Class to advance independence and objectivity.
Towards a framework for public relations scholarship and practice in Africa: a globalisation perspective
Authors: Anani-Bossman Albert , Tandoh Isaac
Published: May 2022

Purpose

Much of public relations scholarship in the last three decades has been dominated by discussions about best practices. Theories developed over the years have often been based on western practices with little focus on emerging economies such as Africa. The growing call for a shift to a new system, especially from a non-western perspective has resulted in scholars examining public relations scholarship and practice in other jurisdictions, particularly in Asia. The onset of globalisation increased the scholarly discussion on public relations theorising, with culture playing a significant role in these discussions. This paper undertakes a review of the various discussions on public relations theorising due to globalisation and discusses its implications for public relations scholarship and practice in Africa.

Design/methodology/approach

The paper approaches the issue by examining relevant literature on globalisation and societal changes, public relations theorising, and the African worldview.

Findings

The paper concludes by proposing an African public relations framework that reflects the African worldview. The framework proposes that African public relations can be premised on four levels, humanist, relational, communalist, and strategic.

Research limitations/implications

This research is limited in the sense that the proposed framework has not been empirically tested for verification. It offers scholars the opportunity to empirically test it within the African setting.

Practical implications

The framework presents an opportunity for practitioners to review public relations practice within the African context.

Originality/value

The paper's originality is premised on the development of a public relations framework premised on African social values.
Kiran Mazumdar-Shaw: the woman behind the success of Biocon
Authors: Sahu Benudhar , Perepu Indu
Published: May 2022

Study level/applicability

This case is meant for MBA/MS/executive MBA students.

Subject area

Entrepreneurship development, leadership.

Case overview

This case is about the successful entrepreneurial journey of Kiran Mazumdar-Shaw, founder of India-based biotechnology company Biocon Limited. Mazumdar-Shaw established Biocon in 1978 as a joint venture company. As a woman entrepreneur, Mazumdar-Shaw faced many challenges and setbacks during her initial days. She overcame these and took Biocon to new heights. Later, Mazumdar-Shaw decided to make a strategic shift in Biocon’s business model – going from manufacturing enzymes to biopharmaceuticals with the vision of making an impact on global health care by providing access to affordable, life-saving drugs.

Expected learning outcomes

The learning outcomes are as follows: understand the ecosystem of women entrepreneurs in developing countries; examine the challenges faced by women entrepreneurs in their entrepreneurial journey and how successful entrepreneurs convert challenges into opportunities; and analyze what entrepreneurial leadership is and understand how these leadership qualities play an important role in the success of entrepreneurial ventures.

Social implications

Mazumdar-Shaw was able to break through the gender barrier that was highly prevalent in Indian society then and successfully established her entrepreneurial venture in biotechnology, a discipline that was still nascent in the1970s. Though she has scaled great heights in the biotechnology area and developed her business, she has remained sensitive to the problems of those who are unable to get affordable medicines. Firmly believing that she should share the prosperity of the company with the poor and the marginalized, Mazumdar-Shaw, through her philanthropic venture, Biocon Foundation, started providing essential drugs at affordable prices to them.

Subject code

CCS 3: Entrepreneurship.
Knowing the past to write the future: risks and challenges related with social media governance in government
Authors: Bohorquez-Lopez Victor W.
Published: May 2022

Purpose

The purpose of this study is to identify the most frequent themes related with social media governance in government by year, analyzing if these themes have evolved over time, as well as highlighting the main risks and challenges found as further research opportunities.

Design/methodology/approach

First, the authors have extracted 431 abstracts from Scopus database. Then, abstracts were grouped by year to apply topic modeling to discover the underlying topics. Specifically, the authors have applied latent Dirichlet allocation algorithm to identify the most frequent topics by year.

Findings

The results reveal 19 important topics related with social media governance in government. Then, these topics were assigned to each year to identify the evolution of the research themes over the years, proposing interesting avenues for further research based on the identification of the main risks and challenges.

Practical implications

The proposed research methodology can be applied not only for research purposes but also to discover themes in any discourse with applications in politics, marketing, business, etc. In addition, it can be used to save time and costs analyzing citizen comments in public debates to identify the most important topics.

Originality/value

This study can serve to highlight gaps in the literature, opening the possibility that researchers can adequately position their inquiries, as well as to be aware of overstudied themes to pay less attention to them in future projects. In addition, the results of this study could serve as a starting point for other researchers to analyze connections between topics, propose theories that explain what was found and validate them in future studies.
The effects of lamp types and surface reflectance combinations on the subjective perception of a simulated lit hospital ward environment
Authors: Roy Subarna , Satvaya Parthasarathi
Published: May 2022

Purpose

Good illumination creates an aesthetic environment that may positively influence patients’ well-being and provide comfort to the hospital staff. This study aims to focus on exploring the energy efficiency of lighting and subjective perception of the lit environment in a hospital ward to assess quality indicators of ambient lighting conditions.

Design/methodology/approach

The existing conventional tubular fluorescent lamp–based lighting system in the surveyed patients’ ward was retrofitted with light-emitting diode (LED) luminaires to explore illumination and energy parameters. Thereafter, a software lighting model was created, simulated and analyzed. A Web-based survey with five bipolar adjective pairs in a semantic differential scale was conducted with 48 participants to record and analyze their subjective responses pertaining to the variations in lamp types and surface reflectance combinations.

Findings

The findings imply that the LED tubular lamp–based illumination was deemed more adequate compared to other lamp types and the effects of variations in room surface reflectance combinations on the participants’ responses were statistically significant at α = 0.05 level. The simulated horizontal work plane average illuminance level varied from 131 to 171 lx, mean room surface exitance (MRSE) levels remained between 30 and 90 lm/m2 and overall uniformity of illuminance remained between 0.5 and 0.7.

Originality/value

In a hospital ward illuminated by LED tubular lamps, variations in room surface reflectance combinations for a constant luminous flux package output from the lamps may affect the subjective perception of users and the correlation between horizontal work plane average illuminance and MRSE is found to be highly linear (coefficient of determination > 0.97).
Investigating antecedents of mobile payment systems’ decision-making: a mediated model
Authors: Al-Okaily Manaf , Alalwan Ali Abdallah , Al-Fraihat Dimah , Alkhwaldi Abeer F. , Rehman Shafique Ur , Al-Okaily Aws
Published: May 2022

Purpose

The increase in mobile telephone penetration has offered new opportunities for technology to improve payment operations all over the world. Little research has examined the issues related to the decision-making (DM) of mobile payment systems usage in the Jordanian context. The purpose of this study is to examine the factors that may have an influence on the adoption of mobile payment systems. This study has empirically tested the expanded unified theory of acceptance and use of technology (UTAUT2) together with awareness (AW), trust (TR), security (SE) and privacy (PR) as independent variables to explain the mobile payment system adoption in Jordan.

Design/methodology/approach

In total, 270 employees participated in a field survey questionnaire from the public sector in Amman city, the capital city of Jordan. Data were analyzed through a quantitative approach of partial least squares–structural equation modeling.

Findings

The results mainly showed that the determinants of DM to use mobile payment system are price value, social influence, performance expectancy, AW and TR. All of these determinants explained 60.2% of the variation of DM. In total, 72.2% has been explained as the TR to use m-payment system by SE and PR. Furthermore, the results revealed that TR mediates the association between SE as well as PR and the DM to use mobile payment system.

Originality/value

Interestingly, these new variables were found to be important and contribute to the UTAUT2 model. Consequently, the decision-makers in the Central Bank of Jordan should consider all these factors when re-upgrading a Jordan Mobile Payment system in the near future.
All-inclusiveness and disability end-user satisfaction in student housing nexus: cognitive dissonance perspective
Authors: Attakora-Amaniampong Elvis , Miller Appau Williams , Tengan Callistus
Published: May 2022

Purpose

Drawing on the social support role’s research gap of the cognitive dissonance theory, this study aims to assess the satisfaction of all-inclusiveness among student with disability (SWD) living in off-campus student housing in Ghana.

Design/methodology/approach

SWD satisfaction data were collected through survey among off-campus student housing in six public and private universities in Ghana. Using the universal building design requirements (UDRs), a confirmatory factor analysis and multivariate regression were used to determine UDRs satisfaction among SWD.

Findings

The results showed that there exist 11 inbuilt and 9 externals UDRs among off-campus student housing in Ghana. The satisfaction level revealed that SWDs were satisfied with 5 out of the 11 inbuilt UDRs. Similarly, SWDs were satisfied with five out of nine external UDRs. Among them, only 50.5% off-campus student housing has slip-floor resistance in the buildings, which forms the highest availability among the inbuilt UDRs. Total, 33% of student housing has a clear signage, which was the highest among the external UDRs. These provided some psychological effects on SWD across the study locations.

Practical implications

This study seeks to encourage the adherence to the implementation of universal building design regulations and the review of structural design and permitting process in ensuring all-inclusiveness and compliance among student housing investors in Ghana.

Originality/value

This study uniquely contributes to the body of knowledge on all-inclusiveness among students with disability in off-campus student housing studies through the expansion of the frontiers of the social support discourse of cognitive dissonance theory in the housing subsector. Again, this study deviates from health and legal studies associated to disabilities in Ghana.
Is the impact of financial development on energy consumption in Jamaica asymmetric?
Authors: McFarlane Adian , Brown Leanora , Campbell Kaycea , Das Anupam
Published: May 2022

Purpose

The purpose of this study is to determine whether causal asymmetries exist between energy consumption and three dimensions of financial development in Jamaica.

Design/methodology/approach

The authors use the non-linear autoregressive distributed lag method to identify the long- and short-run associations between energy consumption and different measures of financial development in Jamaica for the period 1980 to 2018.

Findings

There are two central findings. First, cointegrating relationships run from the dimensions of financial development to energy consumption. Second, the authors find asymmetries in these relationships. In the long run, asymmetries are such that rising levels of financial development have a neutral impact on energy consumption. By contrast, falling levels of financial development in the long run are associated with increases in energy consumption. In the short run, the authors find evidence of asymmetries only in changes in the overall level of financial development on energy consumption.

Practical implications

One practical implication is that for Jamaica to avoid some of the potential negative environmental consequences resulting from the positive impact on energy consumption arising from falling levels of financial development, a strong financial development policy will be important.

Social implications

There will be positive social impacts from financial development in the area of climate finance.

Originality/value

To the authors’ knowledge, this is the first study on Jamaica that examines the financial development–energy nexus. Further, the authors use relatively new and comprehensive measures of financial development.
The hunt for treasures, bargains and individuality in pre-loved luxury
Authors: Silva Susana C. , Duarte Paulo , Sandes Fabio S. , Almeida Catarina Andreia
Published: May 2022

Purpose

This work aims to discuss the motivators for the consumption of pre-loved luxury items and verify how these motivators interact, leading consumers to engage in behaviors that blend the characteristics of different motivators: treasure hunting, bargain hunting and individuality seeking.

Design/methodology/approach

This is an exploratory dyadic qualitative research conducted using semi-structured in-depth interviews involving luxury brand store managers and loyal clients for pre-loved luxury products in Monaco.

Findings

Throughout the analysis, the authors found three types of behavior that incorporate different parts of motivators that have been considered as specific motivators for pre-loved luxury consumption: bargain hunting, an intersection of recreational and economic motivations, treasure hunting, a blend of nostalgic and recreational motivations, and individuality, a mix of need for uniqueness and fashion involvement motivation.

Practical implications

Identifying three types of behavior for the pre-loved luxury consumer helps practitioners craft marketing strategies for their brands and products in the pre-loved luxury market.

Social implications

The authors propose a theoretical framework that identifies intersections between the motivators for pre-loved luxury consumption, potentially identifying new types of consumer behavior in this market.

Originality/value

To the best of the authors' knowledge, this is the first work to discuss these three types of behavior in the pre-loved luxury market. The authors propose a theoretical framework that identifies intersections between the motivators for pre-loved luxury consumption, potentially identifying new types of consumer behavior in this market.
Teaching sustainability: does style matter?
Authors: Ozis Fethiye , Parks Shannon Lynn Isovitsch , Sills Deborah Lynne , Akca Mustafa , Kirby Christine
Published: May 2022

Purpose

This paper aims to analyze how a tangram activity improved students’ abilities to explain sustainability, articulate a positive perception of sustainable design and relate sustainability with innovation in engineering design.

Design/methodology/approach

The concept of paradigm shift was introduced in the classroom by using a tangram activity to help students understand that sustainable design requires out-of-the-box thinking. Instructors from three institutions teaching various levels of sustainability courses to engineering majors used the activity to introduce sustainable design, then measured the understanding and appreciation of the concepts introduced through the tangram activity with pre- and post-activity surveys.

Findings

Findings from the study indicate that students’ perceptions of sustainability significantly improved due to the activity, without regard to the institution. The activity also significantly improved students understanding of the connection between sustainability and innovation, across all three institutions, across all majors and across all years of study except second-year students. Improving engineering students’ views on sustainability may lead, over time, to changes in the industry, in which environmental performance is incorporated into the engineering design process.

Originality/value

Active learning approaches are needed for affective-domain learning objectives in the sustainability field for students to learn the necessary attitudes, values and motivations to implement sustainability in engineering design. Simple, easily implemented active learning techniques, such as the tangram activity presented here, can be implemented across the curriculum or to the public to introduce the paradigm shift necessary with sustainable design.
External force estimation for robot manipulator based on a LuGre-linear-hybrid friction model and an improved square root cubature Kalman filter
Authors: Wang Jiacai , Chen Jiaoliao , Zhang Libin , Xu Fang , Zhi Lewei
Published: May 2022

Purpose

The sensorless external force estimation of robot manipulator can be helpful for reducing the cost and complexity of the robot system. However, the complex friction phenomenon of the robot joint and uncertainty of robot model and signal noise significantly decrease the estimation accuracy. This study aims to investigate the friction modeling and the noise rejection of the external force estimation.

Design/methodology/approach

A LuGre-linear-hybrid (LuGre-L) friction model that combines the dynamic friction characteristics of the robot joint and static friction of the drive motor is proposed to improve the modeling accuracy of robot friction. The square root cubature Kalman filter (SCKF) is improved by integrating a Sage Window outer layer and a nonlinear disturbance observer (NDOB) inner layer. In the outer layer, Sage Window is integrated in the square root Kalman filter (W-SCKF) to dynamically adjust noise statistics. NDOB is applied as the inner layer of W-SCKF (NDOB-WSCKF) to obtain the uncertain state variables of the state model.

Findings

A peg-in-hole contact experiment conducted on a real robot demonstrates that the average accuracy of the estimated joint torque based on LuGre-L is improved by 4.9% in contrast to the LuGre model. Based on the proposed NDOB-WSCKF, the average estimation accuracy of the external joint torque can reach up to 92.1%, which is improved by 4%–15.3% in contrast to other estimation methods (SCKF and NDOB).

Originality/value

A LuGre-L friction model is proposed to handle the coupling of static and dynamic friction characteristics for the robot manipulator. An improved SCKF is applied to estimate the external force of the robot manipulator. To improve the noise rejection ability of the estimation method and make it more resistant to unmodeled state variable, SCKF is improved by integrating a Sage Window and NDOB, and a NDOB-WSCKF external force estimator is developed. Validation results demonstrate that the accuracy of the robot dynamics model and the estimated external force is improved by the proposed method.
Design and motion analysis of double quadrilateral mobile mechanism
Authors: Cheng Junlin , Ma Peiyu , Ruan Qiang , Li Yezhuo , Zhang Qianqian
Published: May 2022

Purpose

The purpose of this paper is to propose an overall deformation rolling mechanism based on double four-link mechanism. The double quadrilateral mobile mechanism (DQMM) has two switchable working modes which can be used to traverse different terrains or climb over obstacles.

Design/methodology/approach

The main body of the DQMM is composed of a double four-link mechanism which sharing a public link and two symmetrical steering platforms which placed at both ends of the four-link mechanism. The steering platforms give the DQMM not only steering ability but also reconnaissance ability which can be achieved by carrying sensors such as cameras on steering platforms. By controlling the deformation of the DQMM, it can switch between two working modes (tracked rolling mode and obstacle-climbing mode) to achieve the functions of rolling and obstacle-climbing. Dynamic simulation model was established to verify the feasibility.

Findings

Based on the kinematics analysis and simulation results of the DQMM, its moving function is realized by the tracked rolling mode, and the obstacle-climbing mode is used to climb over obstacles in structured terrains such as continuous stairs. The feasibility of the two working modes is verified on a physical prototype.

Originality/value

The work of this paper is a new exploration of applying “overall closed moving linkages mechanism” to the area of small mobile mechanisms. The adaptability of different terrains and the ability of obstacle-climbing are improved by the combination of multi-modes.
The courage of whistleblowing of prospective accountants: evidence from Saudi Arabia
Authors: Ebaid Ibrahim El-Sayed
Published: May 2022

Purpose

Whistleblowing has received increasing attention and support in recent years as a means of detecting and correcting illegal, unethical or illegitimate practices in organizations. This study aims to examine the extent to which accounting students in Saudi Arabia, as prospective accountants, have the courage to blow the whistle.

Design/methodology/approach

A questionnaire survey was administered to a sample of final year accounting students in Saudi Arabia. The questionnaire contained four groups of questions aimed at exploring the students' reaction to whistleblowing, the whistleblowing channel that students prefer, the encouraging factors for whistleblowing and the factors that discourage whistleblowing from the students' point of view. The instrument questions were developed with reference to previous studies conducted in other countries.

Findings

The findings of the study revealed that accounting students have the courage to whistle the wrongdoing. What encourages students to blow the whistle is their perception that fraud and corruption is an unethical behavior which goes against religious values and that the wrongdoer must take appropriate punishment. However, there are some factors that negatively affect the students' courage to blow the whistle, the most important of which is the fear of retaliation, in addition to their feeling that the wrongdoer will not be held accountable.

Research limitations/implications

A sample of accounting students from one university limits generalizing the results to the population of accounting students in Saudi Arabia. Future research could examine this issue using larger samples of students, employees or professional accountants.

Practical implications

This study serves the Saudi vision 2030, which aims to combat fraud and corruption which negatively affect economic development. This study sheds light on the encouraging factors for Whistleblowing, which must be strengthened, as well as the discouraging factors, which must be addressed to mitigate their impact.

Originality/value

This study explores whistleblowing in Saudi Arabia where there is no research on this topic. This study comes at the appropriate time, as Saudi Arabia is currently witnessing an increasing interest in combating corruption, whether in the public or private sectors, and has recently introduced several legislations, as well as initiatives to encourage citizens to whistle the wrongdoing.
Linguistic racism in inter-culture service encounter
Authors: Malik Aaminah Zaman , Paswan Audhesh
Published: May 2022

Purpose

Language plays an important role in a successful service exchange, but it can become a source of discrimination if one party is a non-native speaker in the host country. This study aims to examine the linguistic racism that non-native customers experience in Inter Culture Service Encounters (ICSEs) and delves into factors that contribute to the underlying psychological responses and the behavioral outcomes.

Design/methodology/approach

A phenomenological approach was used where 16 individuals were interviewed to discover themes through non-native customers' lens using an inductive process. Next, the emerged categories were classified based on extant literature, using a deductive approach.

Findings

The findings highlight the role of language varieties as a strong social identity cue for non-native customers where the associated stigma makes them see ICSE as a stereotype threat. Most importantly, these experiences shape their future behavior by avoiding direct interactions with the servers and adopting other service channels. Several “social others” influence this process.

Originality/value

This study explores the notion of linguistic racism in an ICSE from a non-native consumers’ lens and thus adds to this under-researched literature. Using a phenomenological approach, the authors propose a framework focusing on the perception of language-related stigma and discrimination experienced by non-native consumers’ along with possible behavioral responses.
Policy challenges and testing the scope for regional trade integration – a case of South Asia
Authors: Kumar Rakesh
Published: May 2022

Purpose

The paper presents the facts on the policy challenges and opportunities in the way forward of trade and economic co-operation in South Asia amid the coronavirus disease 2019, which comes to be the least economically integrated region worldwide. Due to tense geopolitics in South Asia, trade is heavily biased toward extra-regional markets despite of existing regional trade agreements (TAs) in the region.

Design/methodology/approach

Having tested the stationarity of data with structural break, the paper uses intra-regional trade in addition to other domestic economic variables as exogenous regressors in autoregressive distributed lag multivariate framework, hence raising the quality of statistical inference.

Findings

This paper highlights that intra-regional trade significantly affects the economic welfare as measured by Gross Domestic Product per capita of the people from the region, hence raising the need for higher regional trade openness. If trade barriers are overcome, all the South Asian countries will gain through effective implementation of regional TAs.

Research limitations/implications

The study relies on the multivariate technique with regional trade share as the main exogenous variable. In addition, the regulatory and economic conditions of all countries are different which also tends to affect the mutual degree of trade relations.

Practical implications

Over the economic reasons, the manmade barriers owing to political differences are the root cause for the low intra-regional trade. Amid the pandemic, South Asian courtiers have the high time to leverage the bilateral trade for mutual benefits. India being the largest economy can play a decisive role in pushing forward the regional trade bloc – South Asian Association for Regional Cooperation (SAARC) – for achieving its objective through multilateral engagements in a wider perspective.

Originality/value

The present study makes pioneer efforts to examine the dynamic linkages between regional trade and economic growth. The results provide new insight into the dynamics of benefits driven by trade interdependency.
Exploring women's initiatives for family business resilience during the COVID-19 pandemic
Authors: Anggadwita Grisna , Permatasari Anggraeni , Alamanda Dini Turipanam , Profityo Werda Bagus
Published: May 2022

Purpose

Family businesses have contributed significantly to economic growth in various countries, including Indonesia. The coronavirus disease 2019 (COVID-19) pandemic reduced the world economy and caused economic shocks in various business sectors. Women successors face significant challenges in overcoming family business problems during the COVID-19 pandemic, especially in terms of resilience, which is seen as the organization's prominent ability for sustainability in a turbulent environment. Thus, this study aims to explore women's initiatives and propose a framework for family business resilience during the COVID-19 pandemic in Indonesia.

Design/methodology/approach

This study uses a qualitative method with a case study approach to explore women's initiatives in family business resilience during the COVID-19 period. Data were collected through in-depth interviews with five women's successors of family businesses in Indonesia. Triangulation was used to test data validity. Meanwhile, data analysis uses the Miles–Huberman technique: data reduction, data display and conclusion drawing/verification.

Findings

This study found that women have the initiative to deal with the COVID-19 pandemic to develop and implement resilience in the family business. This study proposes a framework for factors that enhance family business resilience, including strategic decision-making (adaptive capacity, strategy renewal and appropriation capacity), strategic factors (successor motivation, successor competence and family support) and successor incremental program. Women have a long-term orientation toward the sustainability of their family businesses and can overcome various conflicts. The stereotypical view of women's leadership in family businesses has experienced a shift in which capability and competence are the main factors in recognizing women's leadership.

Originality/value

This study contributes to understanding women's roles in the resilience of family businesses under extreme stress during the pandemic. This study proposes a framework for family business resilience. In addition, this study adds new insights into the specific context of managing family business systems during the COVID-19 pandemic based on the resource-based view (RBV) and strategic management approach.
Foundations of knowledge management: intellectual structure and citation drivers of the Journal of Knowledge Management
Authors: Donthu Naveen , Kumar Satish , Sureka Riya , Lim Weng Marc , Pereira Vijay
Published: May 2022

Purpose

Journal of Knowledge Management (JKM) is the foremost academic source of knowledge management research. Therefore, to understand the intellectual structure of knowledge management research, this study aims to examine the thematic patterns and evolution of research in JKM.

Design/methodology/approach

Using bibliographic coupling analysis, this study analyzes and maps the intellectual structure of the research published in JKM from 1977 to 2021. It also presents the trends among methodological choices of JKM authors. The study also explores the major components of JKM’s impact, wherein a negative binomial regression analysis is used to uncover the major factors influencing the journal’s citations.

Findings

The findings suggest that the intellectual structure of JKM broadly consists of four major themes: antecedents and consequences of knowledge management, innovation and knowledge management, complexities in knowledge management and firm performance, and knowledge sharing in knowledge management. The findings also reveal the drivers of citations for JKM through the universalism (article order, open access), social constructivism (European and FT100 institution affiliation, references, funding) and presentation (tables, models, appendices, article age) perspectives.

Practical implications

This inclusive overview of JKM will provide useful insights for its editorial board, readers and scholars to chart the ways forward for JKM and the future of knowledge management.

Originality/value

To the best of the authors' knowledge, this study is the first of its kind to identify the factors that contribute to JKM's impact from a citation perspective.
Money laundering risk management in multiple-purpose financial institutions in Mexico: a Bayesian network approach
Authors: Martínez-Sánchez José Francisco , Venegas-Martínez Francisco , Pérez-Lechuga Gilberto
Published: May 2022

Purpose

This paper aims to develop a money laundering risk management model for multiple-purpose financial institutions (SOFOMES, Spanish acronym for “Sociedades Financieras de Objeto Múltiple”) based on the best international practices.

Design/methodology/approach

A study of a sample of several SOFOMES is carried out through representative surveys and focus groups to collect information to develop a causal model of risk management under a Bayesian network approach together with a Monte Carlo simulation.

Findings

The probability that SOFOMES has a high incidence to be used as a mean of money laundering is 29.3%, correspondingly with a probability of 33.1% of having medium incidence and 37.4% of low incidence.

Research limitations/implications

Only nine SOFOMES were willing to provide information for this study.

Practical implications

In Mexico, there is a large registry in the Ministry of Finance and the Attorney General’s Office of this type of practices in the SOFOMES sector, impacting tax collection and affecting the growth of the real sector. The proposed model serves to establish several preventive policies that reduce the incidence of this type of crime.

Originality/value

As far as the authors know, there is no other study as this one in Mexico or in the rest of the world.
Service amid crisis: the role of supervisor humor and discretionary organizational support
Authors: Guidice Rebecca M. , Mesmer-Magnus Jessica , Barnes Donald C. , Scribner Lisa L.
Published: May 2022

Purpose

This paper aims to study the effects of widespread stress and uncertainty that is characteristic of organizational crises on service employees and to explore the extent to which organizations may proactively use supervisors’ positive humor and discretionary organizational support that goes above and beyond service employee expectations to mitigate the pandemic’s negative impact on work engagement.

Design/methodology/approach

Cross-sequential survey-based data was collected from 172 service employees during the height of the pandemic to assess service employees’ perceptions of both their supervisors’ use of positive humor and their employers’ discretionary organizational support in response to the emotion-laden stress and uncertainty surrounding COVID-19. PROCESS analysis was used to test the hypotheses and to conduct supplementary analyses.

Findings

Results suggest employee perceptions of supervisors’ use of positive humor positively impact dimensions of work engagement at Time 1. This engagement then positively impacts extra-role behavior, innovativeness and pride at Time 2. The impact from supervisor humor to the outcomes is fully mediated through work engagement. From a moderation perspective, discretionary organizational support was shown as a substitute for creating work engagement at low levels of supervisor humor suggesting that the two “resource builders” can act as substitutes in creating engagement.

Originality/value

This paper provides unique insights into both the valuable role of positive workplace humor for service workers’ work engagement during times of widespread crisis and the moderating role discretionary organizational support plays when perceptions of humor are relatively low. Moreover, the supplemental examination of the multidimensional work engagement construct as a mediator between humor and the service outcomes of extra-role behavior, innovativeness and organizational pride provides unique insights into how a crisis context may deferentially affect the experience and implications of engagement for other service worker outcomes. Understanding the proactive, ameliorative role in service effectiveness played by supervisor humor and discretionary organizational support during crises is an emerging question for service research.
Entrepreneurial responsible orientation in small and medium businesses: the case of Pakistan
Authors: Khizar Hafiz Muhammad Usman , Iqbal Jawad
Published: May 2022

Purpose

The identification of a successful mix of strategic orientations is a big challenge for corporate sustainability and management research. To this end, the purpose of this paper is to explore and analyze the interrelationships among multiple variants of strategic orientations (i.e. entrepreneurial orientation (EO), market orientation (MO), technology orientation (TO) and sustainability orientation (SO)) that lead to the superior performance of sustainability-oriented small and medium enterprises (SMEs) in a developing country context.

Design/methodology/approach

This study utilized the case-study method to explore a detailed and comprehensive understanding of the interplay among multiple strategic orientations. The data were collected from the top management of SMEs working in Pakistan through semi-structured interviews, complemented with the data obtained through a structured survey and the firms’ documentary evidence. Interviews were content analyzed to reveal more rigorous and comprehensive results.

Findings

The findings of this study suggest that the strategic framework of successful firms utilizes the aspects from multiple orientations (EO, MO and SO) to create an appropriate alignment that ensures superior performance in a highly dynamic environment.

Originality/value

The key finding of this study is the identification of a configurational framework, Entrepreneurial Responsible Orientation, if successfully implemented, it has the potential to drive sustainable performance of the small firms particularly, and sustainable development of the country, generally.
Testing a proposed ROI for academic libraries
Authors: Kaba Abdoulaye , El Refae Ghaleb A. , Eletter Shorouq , Yasmin Tahira
Published: May 2022

Purpose

The main purpose of this study is to test and verify return on investment (ROI) model proposed for academic libraries in Arab countries. The study assessed the value of AAU digital library resources and identified the value of the digital library in supporting the funded research projects.

Design/methodology/approach

The proposed ROI model is based on two phases and two different data. In Phase I, the authors calculated ROI based on the total downloads of full text to determine the total financial returns of the database subscription costs for the academic year 2019–2020. In Phase II, the authors examined the citations drawn from the Scopus database on a sample of 30 funded research projects for the College of Engineering during the year 2019.

Findings

Although the application of the proposed model has some challenges, it is relevant in measuring the ROI of academic libraries in Arab countries. The results of the study in Phase 1 revealed that the AAU gained $0.95 for every $1 spent on subscriptions to online databases. For Phase 2, the findings indicated a negative ROI of $−0.70 for every $1 spent on library subscriptions to the IEEE database.

Research limitations/implications

This is a case study based on data collected from Al Ain University, United Arab Emirate (UAE). Therefore, the findings of the study may not be generalized, and other studies may find different results if more samples and data are used.

Originality/value

Although the proposed model has been cited by research papers indexed in the Scopus database, Web of Science, Google Scholar, Crossref and ResearchGate, none of these papers tested or verified the suggested ROI model. This study could be the first study testing the suggested model. The findings of the study may contribute to the application of the ROI model in the Arab countries, and particularly the academic libraries in the Arab world.
Identifying salient beliefs underlying intention to save regularly: an elicitation study of Malaysian Gen Y
Authors: Lopez Ida , Mahdzan Nurul Shahnaz , Rahman Mahfuzur
Published: May 2022

Purpose

Using the integrated behavioural model as a theoretical framework, this study aims to identify salient beliefs underlying intention to save regularly among Gen Ys in Malaysia.

Design/methodology/approach

Semi-structured interviews were conducted with 13 participants who were selected using purposive and snowball sampling methods.

Findings

While Gen Ys are not pushed by others to save, they find that older people (parents, parents-in-law, colleagues and relatives) influence them to save. The main facilitator of regular saving behaviour is low financial commitments. Expenses, particularly unexpected expenses, was found to be the main factor impeding the performance of regular saving. Overall, the participants feel that, irrespective of what happens in the future, they want to continue saving regularly. Lastly, self-efficacy might be present for some participants, but not self-control. Some end up withdrawing their savings for spending, emergency, and travel, thus ending up almost depleting their savings.

Research limitations/implications

Of this study’s 13 interviewees, only one has not managed to save any money. Such an imbalanced sample composition was not deliberate. It appears those who have not saved money were reluctant to be interviewed, as this topic might be uncomfortable for them. This could have led to only those who save being eager to be interviewed.

Practical implications

Policy makers should find this study useful, as the behaviour of Gen Ys in Malaysia is different from the overall perception of Malaysians’ financial behaviours. Gen Ys have positive attitudes towards saving money, although they do not seem to practice long-term saving. Policymakers could identify, with banks and the Employee Provident Fund, ways to encourage Gen Ys to think long term. Government could play its part by creating and increasing awareness amongst Gen Ys on the long-term consequences of inadequate savings.

Originality/value

This study contributes to the literature by identifying the salient beliefs underlying regular saving behaviour through the conduct of elicitation interviews. It is an empirically grounded study enhancing the understanding of intention to perform regular saving among Gen Ys in an emerging market.
Drivers of purchase intention in Instagram Commerce
Authors: Herzallah Doaa , Muñoz-Leiva Francisco , Liebana-Cabanillas Francisco
Published: May 2022

Purpose

This study aims to analyze the factors that drive purchases via Instagram and contribute to the growth of Instagram Commerce and examine the moderating role of gender, age and experience in Instagram use in the proposed relationship between six variables derived from commitment–trust theory, the technology acceptance model and consumer decision-making theory.

Design/methodology/approach

A survey was completed by respondents after watching a video about Instagram Commerce. A total of 404 valid responses were collected. The research model was analyzed using partial least squares structural equation modeling.

Findings

This study makes numerous contributions to Instagram Commerce and holds significant implications for professionals in the social commerce field. Among other results, we found that trust, attitude, perceived usefulness and alternative evaluation significantly affected consumers’ purchase intentions. However, this study found no relationship between trust or ease of use and purchase intention. Finally, it demonstrates the moderating role of gender, age and experience on some of these relationships.

Originality/value

This research centers on an analysis of consumer purchase behavior on Instagram Commerce, taking a highly innovative approach. The particular originality of this study lies in the proposed model of adoption of social commerce via Instagram, based on a critical framework. This study also provides an original analysis of the moderating effect of the classification variables: gender, age and experience in Instagram use.