bluuebunny/crossref_metadata_2025 huggingface dataset:
Building a culture of supply chain transparency and real-time data : Adapting to the living supply chain
Authors: Handfield Rob , Linton Tom
Published: July 2024

Many organisations feel uncomfortable with the idea of visibility as a transformative element that will drive supply chain improvements. While the concept of velocity seems to be widely adopted, there are a great number of excuses around why visibility is not possible within their industry, organisation or business function. Part of this hesitancy may have to do with the massive hype cycle that exists today around ‘big data’, ‘digitisation’, the Internet of Things (IoT) and artificial intelligence (AI). These terms have proliferated to the point where executives are effectively paralysed, not knowing how to proceed and unsure of how to justify investments due to the lack of any return on investment (ROI). Further, the challenges of data governance and integration are causing many executives to halt in their tracks, as the idea of ‘pumping our bad data through the Internet’ is cause for consternation. For instance, a group of pharma executives had a major discussion and were unsure if good manufacturing practices (GMP) data could be shared, if it had not yet been validated. The challenge for many of these organisations is that there is no clear roadmap for adoption of real-time data transformation. The technology is not the challenge — the real issue has to do with the shift in mindset, change management and governance that exists as data becomes more transparent across multiple tiers of suppliers and customers. The legal implications are also causing uncertainty, as are the ramifications of exposing one’s data in the face of recent cyber security breaches. The issue of exposing one’s data to potential legal issues is also a consideration. Most importantly, executives do not have a clear picture of the shift in skill sets, talent, capabilities and new job roles that will be affected by a broader set of technological shifts towards digitisation and real-time living supply chains. This paper proposes that several key cultural components of an organisation are required to adopt to a digital ecosystem.
Understanding and managing blockchain protocol risks
Authors: Nathan Alex , Kaponis Dimosthenis , Lustgarten Saul
Published: July 2024

This paper addresses the issue of blockchain protocol risks, a foundational category of risks affecting Distributed Ledger Technology (DLT) which underpins digital assets, smart contracts, and decentralised applications. It presents a comprehensive risk management framework developed in collaboration with financial institutions, blockchain development teams and regulators that applies a traditional risk management taxonomy to address certain overlooked blockchain protocol risks. The approach offers a structured way to identify, measure, monitor and report blockchain protocol risks. The paper provides real-world use cases to demonstrate the practicality and implementation of the proposed framework. The findings of this work contribute to the evolving understanding of blockchain protocol risks and provide valuable insights on how these risks affect the adoption of DLT by financial institutions.
Staying safe in an increasingly interconnected world: IOT and Cybersecurity
Authors: Payton Theresa
Published: July 2024

This paper details the increasing security concerns within the Internet of Things (IoT) industry considering the interconnected nature of life in the digital world. It explores how the average consumer can protect themselves and their families, and provides concrete action we all can take to improve our cyber security.
Impact of collaborative decision-making mechanisms on operational efficiency of congested airports
Authors: Katsaros Athanasios , Psaraki-Kalouptsidi Voula
Published: July 2024

Many capacity constrained airports face delay and congestion problems. As airport capacity cannot be easily expanded, mechanisms that optimise an airport's operational efficiency are sought. Airport collaborative decision making (ACDM) systems, such as those implemented in the USA and those currently being developed in Europe, can enhance the efficiency of aircraft operations by improving collaboration and information sharing between stakeholders. In this paper, the capability of ACDM to effectively mitigate airport delays and congestion is assessed, considering Heraklion International Airport as a case study. Computer simulations over a set of three Greek airports demonstrate the positive impact of ACDM on the airports' efficiency.
Airport real estate values: What drives growth?
Authors: Hirsh Max , Van Der Horst Pieter
Published: July 2024

This paper offers guidance to airport managers who are evaluating their real estate and land asset management strategies. Through an international benchmark study of airport property values, it identifies the key factors of growth in land prices and rent levels, and quantifies the resulting increase in real estate values at the airport and in the surrounding airport area. The paper has three key findings. First, airport areas experience a long-term increase in property values across all land use categories, with the sharpest price increases taking place in the first ten years of development. Second, direct airport access generates a significant price premium, with commercial and industrial plots located in airport areas achieving higher property values and rent levels compared to competing locations that do not have direct airport access. Finally, eight key factors of growth that lead to long-term increases in airport property values are identified. The paper concludes with four key questions that decision makers should consider when evaluating their future real estate strategy.
The use of timing to increase personalisation, message impact and response rate
Authors: Rizzo Tony
Published: July 2024

The purpose of this quantitative experimental study was to understand if the use of marketing automation utilising transaction recency compared to a mass-market approach generated statistical significance and an increased response rate. To answer this question, direct mail was used as an instrument to test this hypothesis. The study contained a sample of individuals from nine participating financial institutions. Each participant received one of two direct mail treatments, containing either time personalisation or no time personalisation. Evidence of a statistically significant relationship was found between time personalisation and consumer response, χ2 (1, N = 43,581) = 25.16, p < 0.001. The effect size for this finding, Phi, was small, 0.024. In this analysis, there was a statistically significant association between time personalisation and consumer response. The time personalisation response rate was 1.56 per cent versus a 0.99 per cent response rate for the no time personalisation treatment. Time personalisation of a communication was statistically associated with consumer response within the financial services direct mail marketing channel. This has implications for the marketing professional seeking methods for increasing customer engagement, brand affinity and profit while utilising the bank’s on-premise data and marketing automation tools.
Assessing the real impact of securities lending on the corporate governance landscape
Authors: Faulkner Mark C.
Published: July 2024

This paper explores the complex interrelationship between corporate governance and securities lending. Its purpose is to consider the central issues, and to explore how securities lending and good corporate governance can be arranged so as to minimise conflict to the overall benefit of the institutions involved, the corporations and the market. It considers the choices and controls with which the owners of assets are presented and proposes several ways in which the market might develop to provide reassurance to those with concerns.In recent times, there have been several reviews of this important topic, including those by the International Corporate Governance Network (ICGN) and the EU Commission. Market practitioners will typically be familiar with the themes presented, but this topic is of considerable relevance to a broad cross-section of the financial and business community, for which securities lending is a peripheral, or even an unfamiliar, activity. These parties may include: the individuals responsible for corporate governance at beneficial owners and asset managers; members of the press writing on the subject of corporate governance or securities lending; academics for whom the high profile of, and potential conflict in, the subject is increasingly attractive; the individuals responsible for, or considering participation in, securities lending at beneficial owners and their agents; associations that are considering how to address the perceived conflict between securities lending and good corporate governance; and regulators with responsibility for oversight in this area. It may also be of interest to corporate issuers who wish to understand the mechanisms of how securities lending can impact corporate governance.
Central clearing counterparties’ recovery and resolution: Where do we stand in the European Union?
Authors: Peters Marc , Wollny Heinrich
Published: July 2024

This paper contributes to the literature on the recovery and resolution of central clearing counterparties (CCPs). It provides an updated overview of the current debate in the European Union (EU) for some selected topics and discusses the key elements of the European Commission’s (EC) proposal on the recovery and resolution of CCPs in light of the related European Parliament’s report, Financial Stability Board (FSB) reference texts and the European Central Bank (ECB) Opinion. Following the G20 commitments to strengthen over-the-counter (OTC) derivatives markets, in particular, the clearing obligation, CCPs have been placed at the centre of an increasing number of financial transactions, thereby becoming increasingly systemic. The default of a clearing member at the Nasdaq Clearing in early September 2018 reminds us that extreme events can occur and that CCPs and resolution authorities should be better prepared in case default procedures do not perform as expected. In Europe, the EC proposed a framework that is intended to contribute to the preservation of financial stability and the protection of public money. This framework is aligned with international standards, the subsequent European Parliament’s report and the ECB Opinion. Once the Council will have adopted its negotiation position, the EU co-legislators should soon be in a position to conclude their work on this important piece of legislation.
Assessing surge capacity expansion plan awareness and attitudes: A survey of Connecticut hospitals
Authors: Smith Stewart D. , Coleman Suzanne , Johannsson Mark , Gallant Noelle , Albanese Joseph
Published: July 2024

This study aimed to ascertain levels of awareness and attitudes of
healthcare professionals within four hospital personnel categories,
regarding their facility’s surge capacity expansion plan. The
exploratory descriptive study used a 14-question electronic survey
to collect data from hospital personnel in four labour categories.
A total of 292 hospital staff from 32 Connecticut hospitals
completed the survey, including executive staff, mid-level
management staff, incident command hospital staff and emergency
planning contacts. The strongest levels of agreement were found to
be: the need for an emergency planning contact, understanding surge
expansion roles and responsibilities, and provision of enhanced
training and heightened participation in drills and exercises.
Statistical significance was found when comparing hospital
personnel categories in seven of the 14 survey questions that
related to time at hospital, understanding personal role in surge
event, understanding staff role in surge event, participating in
events to increase surge awareness, understanding alternative care
facility roles and responsibilities, understanding incident command
system (ICS) roles and responsibilities and the need for ICS
training. Findings demonstrate that some personnel perceive that
their institutions are sub-optimally prepared to expand surge
capacity. Education and training are important factors that
contribute to improving these perceptions and help guide
institutional preparedness and response efforts.
Emotionality differences between a native and foreign language: Implications for cultural marketing strategies
Authors: Caldwell-Harris Catherine , Aycicegi-Dinn Ayse
Published: July 2024

Understanding the factors that influence the emotional resonances of messages shown to bilingual speakers is an important consideration when marketing in communities where several languages are used. Bilingual speakers have long reported that emotional phrases feel stronger in their native language than in their foreign language. Examples include swear words, insults, ‘I love you’, and also marketing slogans. The feeling of reduced emotionality has been referred to as ‘emotional blunting’. Emotional blunting is most reliably found for lower proficiency languages, foreign languages and languages restricted to work-place use. Emotionality differences have been proposed to be an outcome of human associative memory: the emotional resonances in the discourse context accrue to words and phrases as part of normal use. When asked to make decisions in their foreign language, bilingual speakers have been shown to be less influenced by the emotional aspects of the decision, but the second language may sometimes be more emotional, such as when emotional terms have been experienced more frequently in a specific language. This has implications for the emotional echoes generated by product names. This paper reviews these phenomena and the implications for multicultural marketing.
Why the DNA of beneficial owners prevent companies from self-submitting beneficial ownership information
Authors: Rodenberg Anders A. L.
Published: July 2024

The paper is a detailed analysis of beneficial ownership information and how best to obtain the information. The paper will provide readers with insights into a range of areas such as: ●● the data-DNA of beneficial owners; ●● the ‘three inherent flaws’ of asking companies to self-submit beneficial owner information; ●● how current political solutions to provide ownership transparency are built on an eroded data foundation leading to a false sense of security; ●● five key factors to obtaining correct beneficial owner information and ●● how anti-money laundering (AML) policies focusing on primary sourced beneficial ownership information leads to less rather than more AMLcompliance at financial institutions. The paper starts by taking a thorough look at beneficial owners from a data perspective by outlining the key beneficial ownership challenges and establishing why beneficial ownership is a radically different data point from others in the know your customer process. The next part considers some of the recent proposed political solutions to these challenges such as, for example, beneficial owner registries and problematises certain aspects of these solutions. The final section focuses on actual solutions to obtain beneficial ownership information, both in the perfect world and within the current political context.
Winning with customers: Achieving differentiation in custody and asset servicing
Authors: Zutshi Ankush
Published: July 2024

Custodians and asset servicers continue to face headwinds from a tough macro environment and changing regulatory landscape, while being at the cusp of seismic technology changes. This includes artificial intelligence (AI), large language models (LLM) and digital ledger technology (DLT) that are delivering ground-breaking insights from vast data sources and enabling digitisation of assets that can redefine value chains. The securities services industry is constantly challenged to get the right balance between providing robust and efficient core services and innovative solutions for the future. So, amid the deluge, where should these institutions focus attention to service evolving client needs and sharpen their competitive differentiation? Should companies prioritise new value creation in core services by continuing to focus on data quality, efficiency, risk reduction and resilience initiatives using latest technologies such as AI and machine learning (ML)? Or should they focus more on augmenting the client experience with newer datadriven services and insights? Is a data-sharing and collaboration-driven platform and ecosystembased approach going to drive the future? This paper touches on some of the considerations and strategies that custodians are focusing on today to achieve client-oriented differentiation in custody and asset servicing.
Mobile payments challenges and opportunities in retail banking
Authors: Tacchi Sophie
Published: July 2024

The mobile phone is a powerful consumer communication tool, and its use is constantly evolving. During the last decade, it has evolved from a device for 'just talking' to a device for sending text messages, e-mailing, using personal (eg calendar) or entertainment services (eg taking pictures, listening to music). Since 2000, banks have been most interested in using SMS and other mobile phone capabilities in their core communication with their customers. They propose 'niche' payment services (such as pay your bills by SMS) or confirm retail transactions. The next step is the introduction of contactless communication capabilities. This will transform the mobile phone into a secure transactional device, working like a contactless card in a vending or point of sale environment, and offering payment, e-coupon and e-ticket services. European consumers will easily adopt these new capabilities. This represents a great opportunity for banks, as they will be able to propose valuable and chargeable services to their clients, retailers or other service providers in order to increase their satisfaction and loyalty. Banks will need their loyalty in order to meet new potential competitors who will emerge and will use these innovative technologies to acquire new clients or to serve their own customers better by entering into payment and other transactional services. And this will be done to the detriment of current retail payment banking activity. Banks will have to face key challenges in the coming years: cooperate with Mobile Network Operators and evolve their issuing business activity in order to be ready to offer on time valuable services via mobile phones.
A process for developing effective gift documentation: Considerations in working with donors and gift officers
Authors: Meyers Debbie
Published: July 2024

Gift documentation often requires a special blend of talents: negotiating skills, legal acumen and a bit of clairvoyance. The author of a gift agreement has to balance the mission of the institution with the donor’s wishes — two variables that do not always align. Drafting a solid gift agreement also requires a good working knowledge of what an organisation can do within the letter of the law, against a backdrop of a legal landscape that changes almost daily. And finally, an effective gift agreement has to take into account what the future holds for the terms of the agreement, particularly for endowed funds that are meant to last forever. Documenting a gift sets the foundation for an organisation’s relationship with its donors. An effective gift agreement clearly outlines the donor’s intent, managing expectations and setting the terms of the gift’s administration. A badly constructed gift agreement can erode trust and irreparably damage the donor’s relationship with the organisation. In drafting gift documentation, it is crucial to get things right at the very beginning to avoid bad publicity, legal battles and disgruntled donors. This paper describes how to document funds that meet three basic but critical attributes: funds must be legal, possible and practical. This paper also looks at donors’ motivation and offers suggestions on how to guide them into creating funds that will benefit the institution and meet their philanthropic goals. It also lists elements that effective gift agreements must contain to function well.
A review of stress test methodology
Authors: Riebl Leonhard , Gutierrez Pilar
Published: July 2024

After a general introduction of the concept of bank stress testing, and the possible applications by different stakeholders, the paper provides an overview of the European Banking Authority (EBA) EU-wide stress test. It explains its main features, the scope of risks assessed, the different actors involved and the benefits of the exercise. It also explains the role of the EBA in the different stages of the exercise, the evolution of the exercise and its purpose as a tool to assess potential vulnerabilities of banks and their resilience to adverse market developments, provide transparency on banks’ exposures and as a supervisory tool. The paper then focuses on the 2018 EBA stress test and explains the main changes applied to the EBA stress test methodology in 2018 for the different risks. The paper pays special attention to the changes linked to the implementation of the new International Financial Reporting Standard (IFRS 9). It elaborates on the effects of IFRS 9 and the implications of the IFRS 9 rules for the credit risk stress test in terms of lifetime expected credit losses, the definition of stages and the movement of exposures between stages.
The path to AI in procurement
Authors: Morgan Philip
Published: July 2024

What is artificial intelligence (AI) in procurement and how do we get there? This paper provides definitions for the various stages of the development of AI in procurement, and a practical guide on how to achieve the meaningful application of AI in procurement practices, from identifying the opportunities for AI that are right for an organisation, to preparing policies and practices before implementing an AI solution, to deploying intermediate steps in automation and reporting, and ultimately on how to reach the goal of meaningfully functional AI in the support of live procurement operations.
Managing and optimising the creative production process
Authors: Patel Nish , Odjick Desirae
Published: July 2024

Managing and optimising the creative production process has gained increasing prominence in the past few years, as organisations look for efficiency gains by taking a more operationally focused approach to producing creative work. In most cases, the creative production process lacks one crucial element that exists in most other aspects of the organisation: metrics and measurement. Creative operations business intelligence is the application of data, analysis and measurement against important metrics to the creative production process and it is what strategic creative operations teams are using to achieve their goals of increasing the number of assets produced on time, maximising their production capacity and reducing the cost of asset production. This paper covers the underlying need for measuring creative production, the challenges inherent in gathering data from the production process, the benefits to be gained from said measurement and techniques to integrate data into the decision-making process.
What are we teaching our procurement students?
Authors: Walden Joseph
Published: July 2024

Like other areas of supply chain management, there is a talent gap in the procurement career field. Some of this gap may be the result of internal training within companies; however, part of it can be traced to what future supply chain managers and procurement professionals are learning or not learning while studying at colleges and universities. The goal of this paper is to look at what procurement professionals are expected to know, what hiring officials are looking for, and what is being taught at the college and university level. Based on this, recommendations are made on how to improve the quality of academic programmes to improve the quality of our procurement professionals.
Applying business architecture to identify the need for a digital asset management solution: Case study of Pandora’s digital transformation journey
Authors: Suresh Amrutha
Published: July 2024

This paper presents a framework to help organisations identify the kind of digital asset management solution they require to transform their digital business. It provides a case study to illustrate why Pandora decided to invest in digital asset management and how its approach helped to mature the company’s core business capability and support its strategic goals and objectives. The paper also details how Pandora applied the key concepts of business architecture to model its existing core capability, and then identify and analyse gaps in order to design the solution roadmap and develop a successful model.
Why wait? Benchmarking student philanthropy programmes: A closer look at effective programmes and why we should act now
Authors: Holloway Amy Harrell
Published: July 2024

Student philanthropy efforts are meant to engage students while they are undergraduates and help them understand the importance of giving once they become alumni. We know that when students give as undergraduates it translates to positive giving patterns as alumni, but there is a need for in-depth study of existing student philanthropy programmes (SPPs) so that practitioners understand what makes them successful. This study explores effective student engagement programmes on college campuses by identifying 11 colleges with effective SPPs and gleaning insight into how these programmes are structured, implemented, managed and maintained. The findings suggest (a) that student philanthropy efforts be led primarily by students, with oversight from at least one full-time dedicated staff person, (b) that philanthropy education is integral to the success of these programmes and can be intertwined with asks as early as the undergraduate’s first year, and (c) that programming should be relevant with students interests.
Why Facebook Ads keep failing: Lessons learned from spending over US$1m on Facebook Ads
Authors: Huntinghouse John , Franks Emma , Fife Ben
Published: July 2024

Facebook’s utilisation of machine learning and artificial intelligence (AI) can often identify profitable targets more quickly and more effectively than can human campaign managers. However, there is still much that marketers may do to ensure optimal placement and delivery when it comes to their Facebook Ad campaigns and leveraging the power of Facebook’s machine learning and AI capabilities. This article discusses the some of the issues that marketers face in trying to fully utilise Facebook’s machine-learning capabilities and how many marketers struggle to create campaign structures that allow them to optimise and scale their digital campaigns on Facebook. This article will detail a few of these frameworks, strategies and tactics. The article does not advocate the ‘right’ framework to use but rather argues simply that having a framework will ensure better results and support learning throughout the campaign.
A modern approach to cyber threat protection: The holy grail of cyber security departments?
Authors: Trocyszyn Dariusz , Korczyński Adrian
Published: July 2024

Cyber security is not only a hot topic debated intensely among business managers, but also a growing concern that enforces unplanned and often undesirable changes. Too tight security measures usually result in a spike in customer complaint volumes; too slack cause a lot of grey hair, especially after a breach. Continuously accelerating growth in number of IT applications, proliferation of various types of devices, software versions, channels and endpoints are significantly increasing the surface area of potential attacks. For professionals with strong links with the world of finance and security, it comes as no surprise that the old approaches are rapidly becoming obsolete. In many cases they cannot handle new challenges, not to mention elaborate and constantly evolving sociological theft strategies. New approaches are desperately sought. The hunt for the holy grail in a cyber security area has been on for quite some time now — apparently without a clear conclusion, as cybercrime is on the rise, regardless of the industry or geographical region. Data leaks and account takeovers have become daily news stories that many people pay attention to. This is why decision makers are exploring different approaches to security by venturing into new territories that were previously not purely classified as directly connected with security issues. Yet, if we want to ensure our clients’ finances, data and interests are appropriately protected, surely all options should be considered? This paper aims to shift the way managers view security in their institutions by highlighting alternative ways of approaching the subject. By incorporating into security interconnected and interdependent layers of verification mechanisms, higher fraud/takeover detection rates can be achieved without affecting usability. Readers will gain complex insights as to how these layers behave and how they operate within the financial institutions.
Embracing informal stakeholder conversations for evidence-based crisis response: Two work processes based on crisis intelligence
Authors: Pieters Stijn , Achte Tim Van
Published: July 2024

This paper shares best practices for crisis managers and advisers, with a focus on crisis communication. These approaches are based on collecting, generating and analysing relevant real-time data. After introducing the concept of data-driven crisis strategies, the paper describes how continuous sentiment analysis can be used to tap into informal conversations on social media and other sources. The paper demonstrates how this can stimulate and improve strategic thinking, resulting in a far more effective response to a crisis situation. Using real-life examples, the paper demonstrates how such analysis techniques can deliver high-impact crisis communication that truly addresses stakeholder needs, especially compared with traditional public relations approaches. The paper describes several common methodologies that are built upon these techniques, with particular focus on crisis communication. Finally, the authors explain Stijn Pieters how enriching situational information based on data collected in the informal sphere is invaluable in a crisis. Indeed, accurate information can also significantly improve decision-making related to other crisis management disciplines. A new approach to data-driven and evidencebased crisis management is introduced, known as ‘crisis intelligence’. The authors propose a model — the crisis intelligence work process — as a framework for the further development of work in this area.
Ground handling opportunities for airports
Authors: Thompson Bobbi
Published: July 2024

An evolution is occurring at small and medium-sized hub airports. Some airports have elected to improve the service to their communities by providing a variety of ground handling services to the air carriers in their market. Other airports have determined that by providing ground handling services an airport can enhance overall airport revenues. While developing these types of activity, airport management must consider the positive and negative aspects of these activities and make a well-informed decision especially tailored to their airport, with strong consideration given to preparation, planning and implementation.
Applying business intelligence innovations to emergency management
Authors: Schlegelmilch Jeffrey , Albanese Joseph
Published: July 2024

The use of business intelligence (BI) is common among corporations in the private sector to improve business decision making and create insights for competitive advantage. Increasingly, emergency management agencies are using tools and processes similar to BI systems. With a more thorough understanding of the principles of BI and its supporting technologies, and a careful comparison to the business model of emergency management, this paper seeks to provide insights into how lessons from the private sector can contribute to the development of effective and efficient emergency management BI utilisation.
Inclusive excellence online: Pandemic lessons learned supporting traditionally underserved students
Authors: Baron Ken , Fritz John , Mozie-Ross Yvette
Published: July 2024

When the COVID-19 pandemic hit and all higher education pivoted to online learning, the University of Maryland, Baltimore County (UMBC) created ‘Finish Line’, a programme designed to help former students with some college, but no degree to complete their studies, often several years after they had left the institution. More than 200 students have done so to date, which was a surprising pandemic silver lining for an institution with fewer than 5 per cent of all courses delivered online before 2020. But was Finish Line just a temporary strategic initiative to get through a global health crisis? Or could it also be a proof of concept for how to meet and support ‘non-traditional’ adult learners where they are — and want to go? In this reflective case study, we offer candid lessons learned to go beyond the logistics of an enrolment management strategy of ‘re-recruiting’ former students through the affordances of online education to reassessing and redefining our ‘inclusive excellence’ mission in a post-pandemic, often digital-first world.
The interoperability revolution
Authors: Leibbrandt Gottfried
Published: July 2024

A simple model for the economical trade-off between coexistence and migration is introduced. As previously separated areas and systems become increasingly interconnected, the costs of maintaining multiple standards increase. As existing standards get increasingly 'baked into' business processes and IT applications, the cost of migrating to a common standards keeps rising. With both the cost of coexistence and the cost of the alternative — migrating to a common standard — rising, the need for interoperability is rapidly growing. The paper then describes how a combination of (software) technologies and new approaches to standards is rapidly lowering the cost and increasing the quality of interoperability. A model is introduced to distinguish syntax, information and business models and market practices as separate layers of standardisation in financial services. The paper then describes how new approaches to standardisation decouple these layers and map key elements so that these can be used by new software tools in automated ways. Finally, the paper describes how interoperability is being facilitated by key standards bodies in the payment industry.
Black holes in risk governance
Authors: Garnier Miriam
Published: July 2024

Risk governance must change to integrate both technical and sociological breakthroughs. As of today, quantitative models are overweighted in the risk management process. Qualitative models, such as the catastrophe theory, may help more than inappropriate Brownian Gaussian models. Behavioural biases and sociological phenomena such as the scapegoat, ‘social control’ and ‘control as a watchword’ entail risk governance being driven by the board of directors.
Retail credit capital charge optimisation and the new Basel Accord
Authors: Botha Marius , Van Vuuren Gary
Published: July 2024

The Basel Committee for Banking Supervision's new Basel Accord and accompanying credit risk capital equations are designed to encourage the improvement of risk management practices. However, over a range of loan quality for some loan types, improvement of risk management practices by enhanced borrower discrimination leads to increased regulatory capital charges. The effect — entirely due to underlying mathematics — could discourage banks from improving risk management for such loans, thereby contravening the Committee's aims. This paper locates and investigates the source of the problem and illustrates its effect on regulatory capital.
Empowered storytelling: An examination of empowerment in storytelling and its impact on millennials
Authors: Lindsey-Warren Tyrha M. , Ringler Christine
Published: July 2024

Storytelling is a powerful way to help people connect and make sense of the world. As brands continue to search for ways to make an emotional connection with millennials, being able to articulate a story that encourages millennial consumers to be better, as well as live to their fullest potential, is paramount to building sustainable connections that invite brand loyalty. This paper examines narrative transportation theory — the process by which consumers become absorbed or lost in a story. Specifically, the research explores storytelling in advertisements that exude the emotion of empowerment and its impact on millennials. Using qualitative design and inquiry, the work uncovers insights as to why narrative transportation works and why it is has such an emotional impact.
Brand audit: A case study of Lacasa in Spain
Authors: Adidam Phani , Shaker Irene F.
Published: July 2024

Assessing a brand’s health is a critical task for any company and brand manager. Several approaches have been offered by various scholars and consultants; however, Keller’s approach to assessing brand health via conducting a formal brand audit remains one of the most robust methods. In this paper, we adopt the brand audit approach and investigate the Spanish chocolate brand Lacasa. In conclusion, we offer three concrete recommendations to Lacasa’s brand managers.
Challenging times for airport investors: Trends in airport traffic
Authors: Coombs Tim
Published: July 2024

In the past, the aviation industry has had an expectation of almost continual uninterrupted growth, partly fuelled by the deregulation of air travel. Debt and equity investors have invested in airports with the belief that airports, thanks to their (supposed) monopolistic assets, were well protected against cycles and almost recession-proof. The recent economic crisis has shown this assumption to be false. Historically, airport investors and aviation forecasters have relied on a linkage between GDP growth and traffic growth. The recent downturn in traffic in many markets and the disconnection between GDP growth and passenger traffic growth questions whether this linkage is still meaningful and relevant. Much of recent traffic growth would appear to be unprofitable for the airlines. A lot of current traffic would seem to be built on excess capacity and created by fares that are too low. So should one be looking at lower traffic multipliers in the future, particularly for the more mature markets?
Building controls: Making the right choice in energy management
Authors: Lewry Andy
Published: July 2024

When managing energy in the built environment, controls should be one of the first tools out of the tool box; hence the importance of understanding what they can do and making the right choice. The control of energy in buildings is generally poor, despite the availability of a range of tried and tested systems. Specifications are often limited to the minimum requirements; innovative technologies, such as Building Energy Management Systems and Demand Control Ventilation are rarely applied. Building controls, whether stand-alone units or full building energy management systems, are designed to provide a comfortable climate for building occupants while ensuring this is delivered with the lowest possible energy consumption. Energy can account for about 40 per cent of the running costs of a building over its lifetime. Anything that can be done to help manage this effectively is a benefit to building owners and occupants. Any decision on what to specify should be based on lifecycle costs, not short-term thinking about the initial capital cost. Controls can be applied equally successfully to a new or refurbished building.
Making space for the rabbit hole: Art education and eLearning development post-pivot
Authors: Matthews Araminta , Conley Maura
Published: July 2024

The pivot to eLearning might have been a bitter pill to swallow for many at first — particularly art educators who find their pedagogy and andragogy steeped in the physical studio space. Soon educators came to notice the value online education was adding to learners’ experiences. Where some students were silent in class, they were vociferous in online forums. Their ability to attend to instructional content improved as they could watch and rewatch lessons and demonstrations. Art students began to view their artistic installations and studio practice from the metacognitive lens: how do I prepare my art for this physical space as well as how do I capture my art for the digital experience of that installation? In this case study, the authors describe their successes with social presence and engagement in art education eLearning, provide strategies for maximising art learner engagement online, share experiential evidence and preliminary survey data to support their observations around improved student engagement in class and beyond, and offer strategies art educators and administrators can immediately implement on campuses or in courses.
A digital search tool for VRT’s film collection
Authors: Bertrem Kathleen , Lycke Marieke , Vanderbiest Tom
Published: July 2024

The film collection at VRT — the public broadcaster of the Flemish community in Belgium — includes around 108,000 titles, dating from 1953 to the 1980s. This paper describes how VRT Archive has made this collection digitally accessible and searchable. The paper explains how optical character recognition and field recognition were employed in the digitisation of film index cards in order to create a fully searchable database, and includes a summary of the lessons learned. Based on these lessons, VRT Archive is now ready for future digitisation projects.
The real practicalities of resolving boundary disputes
Authors: French Rob
Published: July 2024

A real-world insight into the holistic approach surveyors should take towards resolving boundary disputes, along with some real examples of the key information and exercises which have been used to successfully resolve such cases.
Prioritisation strategies for leveraging a corporate real estate portfolio
Authors: Delguyd Anthony J.
Published: July 2024

This paper will serve as a tool for the corporate real estate (CRE) executive to use when reviewing their corporation's real-estate portfolio for optimisation. It will provide tools for analysing properties and reviewing how they are aligned into the overall business plan. Once alignment is determined, the reader will be able to provide options to their business partners/stakeholders on how to utilise the portfolio in achieving annual business plans, while focusing on gaining acceptance through collaboration. The CRE executive may then take the actions necessary to accomplish the agreed-upon goals.
Internal audit: Raising the bar in auditing financial crime risk
Authors: Pratt Samar , Peters Erika
Published: July 2024

Internal audit has a crucial role to play in financial institutions to mitigate financial crime risk sustainably. In the context of tightening financial crime regulatory requirements and in a constantly evolving risk landscape, this paper will provide nine best practice steps internal audit can follow to ensure it has the right skills and experience to help the business achieve sustainable compliance and minimise the risk of regulatory fines. The paper will explore how the third line of defence can test controls and detect poor risk management outcomes using risk-based sample testing, computer-assisted audit techniques and data analytics. The reader will see how these methods, if used correctly by skilled auditors, can help a financial institution pinpoint the latent financial crime risk within its book and determine whether the institution has achieved desired risk management outcomes.
Measuring and managing the workplace for knowledge worker productivity
Authors: Plum Karen , Mawson Andrew , Johnson Jan
Published: July 2024

In 2013 and 2014, a research team formed by Advanced Workplace Associates (AWA) and the Center for Evidence-Based Management (CEBMa) set out to determine what is known about effectively measuring knowledge worker productivity. AWA, a London-based workplace strategy consultancy, partnered with CEBMa, an Amsterdam-based organisation that ‘researches’ research, to undertake a critical appraisal of the best available academically rigorous evidence about how the productivity of knowledge workers can be measured — reliably and with validity. This research project was sponsored by eight organisations in knowledge sectors such as banking, energy and telecommunications: Allied Bakeries, the British Council, BDO, BP, RBS, Telereal Trillium and Old Mutual Wealth in the UK; and Allsteel in the US. CEBMa advocates what it calls an evidence-based management approach. The starting point for evidence-based management is that management decisions should be based on a combination of critical thinking and the best available evidence. By ‘evidence’ we mean information that comes from scientific research, internal business information, and even personal experience. In principle, then, all management decisions need to be based on real ‘evidence’ derived through a scientific process. This process not only involves knowledge of the research field and methodology, but also — and particularly — teaching students and managers how to think scientifically in order to counterbalance the subjectivity of their own judgment.
Marketing’s crystal ball: Where we are and where we could soon be with generative artificial intelligence in marketing
Authors: Jain Pooja , Jain Pranjal , Jain Anju
Published: July 2024

Generative artificial intelligence (GenAI) has emerged as a transformative force in contemporary marketing, offering unprecedented creativity and efficacy. From predictive analytics to real-time personalisation, consumer behaviour patterning to personalised content creation, GenAI empowers marketers to craft bespoke strategies tailored to individual needs. As deep learning and natural language processing advance, GenAI promises to revolutionise brand–consumer relationships, forging authentic connections in the digital ecosystem. This paper studies the rise of GenAI in marketing, weaving research insights and visionary foresight. The study provides practitioners with an overview of GenAI’s potential for enhancing marketing efficacy and insight into its possible applications.
Rising tides: How to foster and develop relationships within and across units to forge a new graduate enrolment management model
Authors: Miner Erica , Ignarri Courtney , Wolford Margaret
Published: July 2024

This paper analyses how the authors’ hybrid recruitment model, with both decentralised and centralised recruiting structure, has allowed their campus to reimagine graduate enrolment management (GEM). The hybrid structure allows recruiting staff to reap the benefits that both types of models offer, and it has nurtured collaboration and innovation across the campus. The benefits and best practices associated with each model are highlighted, and strategies are provided for developing a collaborative model which attempts to build communication and partnership across the distinct silos that tend to operate in higher education. This model has been used to streamline recruitment for Binghampton University’s 4 + 1/accelerated master's programmes through resource and information sharing as well as joint initiatives.
The collection management of Latin American broadcast media from the end of the Cold War
Authors: Ordóñez Ortegón Luisa Fernanda
Published: July 2024

This paper discusses the problems associated with the management of digital assets — notably broadcast material. It focuses on material documenting the traumatic historical processes, authoritarian regimes, restricted democracies, oppression and social protest in Colombia, Chile and Central America during the 1980s. The preservation of this kind of subject matter can be complicated as galleries, libraries, archives and museums often lack the necessary state-level support enjoyed by other national collections. Furthermore, their visibility and lifespan are dependent on governmental decisions rather than public policies. In such scenarios, the sustainability of collection management policies, digitisation and an access and reuse of information cannot be taken for granted. This paper draws on research funded by the 2018 International Federation of Television Archives Media Studies Grant.