Improving the provision of quality dental care for adults in outpatient and polyclinic settings conditions.
Authors:   Federal State Autonomous Educational Institution of Higher Education “Peoples’ Friendship University of Russia named after Patrice Lumumba” Department of Public Health, Public Health and Hygiene, Kalistratov S. L. , Fomina A. V. ,   Federal State Autonomous Educational Institution of Higher Education “Peoples’ Friendship University of Russia named after Patrice Lumumba” Department of Public Health, Public Health and Hygiene, Samoilova M. V. ,   Federal State Autonomous Educational Institution of Higher Education “Peoples’ Friendship University of Russia named after Patrice Lumumba” Department of Public Health, Public Health and Hygiene, Bashtovoi A. A. ,   Federal State Budgetary Institution of Additional Professional Education “Central State Medical Academy” of the Presidential Administration of the Russian Federation
Published: February 2025

The public health system provides the basic needs of the population in dental care [16]. Therefore, the assessment of the quality of public dental care to the population is an important problem of the organization of dental care [8, 9]. However, uniform approaches to solving this problem have not been developed so far. This article reviews various literary sources devoted to improving the provision of dental care in Russia.
Objective of the study: to further improve dental care in Russia by developing its quality and accessibility.
Materials and methods. The important principles of building an internal system of quality control of medical care should be the responsibility and active participation of managers of medical organizations and dentists, as they play a key role in the process of providing medical care. Sociological surveys among medical workers allow obtaining information about the factors that determine the efficiency, accessibility and quality of medical care, as well as the compliance of the provided medical services with modern conditions and standards.
Results. The conducted research in Omsk showed on the basis of sociological survey of 1235 patients of the dental polyclinic of Omsk.
Omsk the main factors of attractiveness of the institution and patients’ satisfaction with certain types of activities and specialists (therapists, surgeons, orthopedists) were revealed. These data are the basis for marketing of dental organizations. In modern conditions of competition
in the market of dental services, an important aspect is the availability and quality of medical care, which influence the choice of patients to choose one or another institution. Training and improvement of specialists should be carried out in modern equipment and with the use of modern technologies. Despite the efforts of the dental management, the results of the impact on the quality of dental care were insignificant and mainly depended on the professionalism, skills and capabilities of the specialists, as well as their provision and organization of work.
Conclusions. The quality of dental care remains a central problem in the medical and preventive field. However, the dental community is becoming increasingly aware of the possibilities of influencing and managing the quality of medical care for the population, as well as regulating various aspects of this problem.