bluuebunny/crossref_metadata_2025 huggingface dataset:
Stock Management and Control in a Local Shop of Animal Products
Authors: De Mello Rodrigues Ravena , Fernandes Bella Ricardo Luiz , Vieira Barboza Douglas , Teixeira da Silva Maria Helena
Published: August 2020

Due to globalization, the achievement of competitiveness has become fundamental to the organizations that try to be leaner each day, reducing costs, and thus allowing other investments. Thereby, stocks are achieving each day more importance due to its relevance in the company economic stability. A great management allows products never miss in stock and a great management also avoids excess in leftovers. In this project, the importance of stock management carries the objective of optimizing the investments over stocks and of decreasing losses caused by obsolescence in a retail micro company that sells goods for animals. For that purpose, the ABC Classification has been applied in which the main products referred to demand and profits were identified. The supply policy adopted for those products was the Economic Lot Size, calculating the safety stock and the resupply point. It was possible to calculate order costs, maintenance and material through collected data during meetings with the company owners and this way it was possible to realize that the economic buying batch applicability would generate savings relating to the current company model. In addition to the decreasing of the risk of losing items and keeping the safety stock in order to face the demand fluctuations.
Violent deaths and the path to judicialization of LGBTphobia in Brazil
Authors: Costa Leandro Beiragrande da , Leite Yuri Bindá , Neves André Luiz Machado das , Guimarães Eduardo Barbosa de Menezes
Published: August 2020

This exploratory research was based on bibliographic and documentary sources and aimed to address the performance of the three branches regarding the criminalization of LGBTphobia. These people are stigmatized because of their sexual orientation and gender identity, since they differ from the heteronormativity still prevailing in society, which has led them to suffer more and more different types of violence, including physical, sexual, emotional, and psychological aggressions, to which they are constantly subjected. The lack of official data, beforehand, shows the real neglect of the public authority towards the rights and guarantees of this minority, in addition to the lack of effective public policies and non-investigation and non-judgment of crimes commonly poignant, which reveal true state violence. It was found that few actions by the executive branch go beyond the planning stage and that the endless discussions by the legislative can be described as true inertia, resulting in numerous quarrels in the judiciary branch, in which the LGBT community has achieved progress in denouncing human rights violations and in the relentless search for overcoming discrimination.
Environmental Aspects of Production Management of Services in The Amazon
Authors: Botelho Janaína Vieira , Ferreira Usiel Marcos Pagani , Filho Prof. Dr. Flávio de São Pedro , Siqueira Fernanda Rodrigues de , Alves Ilton Monteiro , Cantanhede Anderson Emanuel de Freitas
Published: August 2020

Environmental degradation is one of the most discussed topics today, but organizations also consider it a source of competitive advantage. This study is qualitative and uses the Case Study Method. Data were collected in a pest control company located in Porto Velho, Rondônia, Brazil. As its main topic, it takes aspects of environmental management in a pest control company´s production process in the city of Porto Velho. Its specific goals are to (1) identify which tools and sustainable production methods are used by the company in its production process; (2) highlight the competitive advantages arising from the incorporation of aspects of environmental management in production processes; and (3) indicate the innovation process that best contributes to the improvement of the company´s environmental management. Assessing the environmental aspects of the company´s production management revealed satisfactory results. The company is engaged in sustainable development and is gradually pursuing improvements to its methods of maintaining and conserving the environment. The subsidies mentioned allow the degree of sustainability demanded by contemporary society, which benefits from the environmental services offered. This study is a university´s research contribution to managers and stakeholders who want to learn more about the applicability of concepts of an environmental management system in pest control companies
A genom összerakás elmélete és alkalmazása a gímszarvas genom projektben
Authors: Bana Ágnes Nóra
Published: August 2020

Az élőlények teljes örökítő anyagát a genomi DNS adja, amelynek leolvasása különböző szekvenálási módszerekkel történik. A kutatók régen erre a célra klón alapú módszereket használtak, azonban napjainkban az első, a második (új-generációs szekvenálás, next-generation sequencing, NGS) és a harmadik generációs szekvenálásokat részesítik előnyben. A legelterjedtebb, új generációs szekvenálással egy emlős teljes DNS-e néhány óra alatt leolvasható, ám a leolvasott szekvenciák, a readek, csupán néhány száz bázispárt tesznek ki. A readeket bioinformatikai programok segítségével illesztik össze, a teljes, eredeti DNS-nek megfelelően. Az összeilleszkedő readekből először contigok, vagyis összefüggő, kontinuus szekvenciák, a contigokból pedig hézagokat (gap) tartalmazó, hosszabb szekvenciavázak, scaffoldok hozhatók létre. A legjelentősebb haszonállatok rendelkeznek legalább scaffold szintű, online elérhető genom összerakásokkal (assembly). A legteljesebb genom assemblyk pszeudokromoszómákból állnak. Ideális esetben a pszeudokromoszómák a valós kromoszómák teljes dns szekveciáját jelentik. A pszeudokromoszómák létrehozásánál a scaffoldokat az élőlény genetikai markerekkel meghatározott fizikai géntérképéhez igazítják. A kettős referencia vezérelt illesztésnél a scaffoldokat egy közel rokon faj genomjával és az élőlény saját géntérképével is összevetik. Ez azt jelenti, hogy a genetikai térkép és a valós kromoszóma kolinearitási törvényét követve, valamint a rokon fajok génsorrendjei/géntérképei között tapasztalt szinténiák/egyezések segítségével a scaffoldokat sorba rendezik. Ezt az eljárást a teljesen újonnan készülő genomok esetén érdemes használni. Az elkészült referencia genomon a gének és más genomi struktúrák helyét, szerkezetét, funkcióját az annotációs folyamat jelöli ki. Az annotált referencia genomok sokrétűen használhatók az állattenyésztésben, a vadgazdálkodásban, a populáció genetikai felmérésekben, vagy a forenzikus vizsgálatokban vad és a természetvédelemben.
Challenges and adaptive strategies in pig breeding from the aspect of heat stress and heat tolerance
Authors: Nagy István , Kövér György , Gerencsér Zsolt , Szász Gabriella
Published: August 2020

Authors summarized the results of the last three decades’ relevant literature examining the temperature effects on the various growth, reproductive and carcass traits in pigs. The ideal period of temperature measurement and the different methodologies characterizing temperature effects were summarized. The aspects of genotype environment interaction for the measured traits under hot and temperate conditions were also presented. Finally the possibilities of direct genetic selection for heat tolerance and its possible selection criteria traits were also discussed.
Las Cortes ante el III Plan
Authors: Redacción Consejo de
Published: August 2020

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Trabajo y capital en el III Plan de Desarrollo
Authors: Gómez Camacho Francisco
Published: August 2020

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El "triángulo mágico" en el III Plan: pleno empleo, estabilidad de precios y crecimiento económico
Authors: Gorosquieta Javier
Published: August 2020

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Los orígenes del Partido Socialista Obrero Español , 1873-1879
Authors: Arbeloa Víctor Manuel
Published: August 2020

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Procuradores en Cortes se preguntan sobre la reforma educativa
Authors: Ortega Victorino
Published: August 2020

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Hydrodynamics of Palu Bay during the Event of 2018 Palu Earthquake and Tsunami
Authors: Husrin Semeidi , Azahra Fatimah Yasmin , Prihantono Joko , Tussadiah Armyanda , Abida Rizal
Published: August 2020

The devastation of coastal area in Palu Bay few minutes after the September 28th, 2018 Sulawesi earthquake showed high variation of tsunami arrival time as well as the tsunami run-up and inundation. Recent findings showed that both local submarine landslides and the normal-slip components inside the Palu Bay may contribute to the generation of tsunami. However, the fact that the event occurred during high tide, the hydrodynamic characteristics of this narrow bay and their role in the dynamics of the generated of tsunami were unknown. Hydrodynamics simulation (Mike21-flow model) using the latest available bathymetry field data (the 2018 deep water of the Indonesian navy data and 2015 shallow water of the BIG data) was conducted to investigate the variation of sea levels and tidal currents within the bay during the event of earthquake and tsunami or within the first 8 minutes timeframe. Results showed that significant increase of water elevation up to 6 cm and current velocity up to 1 cm/s directed towards the city of Palu were observed that may contribute to the dynamics of the tsunami e.g. the speed of tsunami arrival time and the transformation of tsunami. Therefore, considering that multiple tsunami arrivals were in few minutes after the earthquakes, the hydrodynamics of Palu Bay during the event should also be considered in future tsunami simulation scenarios.
Pemanfaatan Hidrofobik Deep Eutectic Solvents dalam Penyisihan Dimetoat, Klorpirifos, dan Profenofos pada Buah Tomat dan Sayur Brokoli
Authors: Daely Axel Try Iddo , Manurung Renita
Published: August 2020

Organophosphate insecticide is a type of pesticide that is commonly used, where this pesticide can be toxic to environmental organisms even to humans. Hydrophobic Deep Eutectic Solvent (DES) is a new generation nonpolar solvent of ionic liquids because it has better physical properties and chemical properties so that it can be used in the extraction process. DES was synthesized at 50 oC for 15 minutes with a stirring speed of 300 rpm and a molar ratio of Dl-menthol: lauric acid varied from 1: 1, 2: 1, and 3: 1. Pesticide removal is done by mixing 5 ml of DES with 200 ml of aquadest and then Tomatoes and Broccoli vegetables are washed with the solution. DES characteristics are done by analyzing the shape and measuring the freezing point, density and viscosity of DES. The concentration of pesticide residues was analyzed using Gas Chromatography-Mass Spectrometer (GC-MS). The highest elimination of pesticides obtained with DES hydrophobic which has a molar ratio of dl-menthol: lauric acid is 3: 1 where the highest elimination of pesticides in Tomatoe is 44.82% for Dimethoate pesticide, 84.1% for Chlorpyrifos pesticide, and 83.72% for Profenofos pesticide and Broccoli 35.19% for Dimetoat pesticide, 64.64% for Chlorpyrifos pesticide, and 55.28% for Profenofos pesticides.
Optimasi Suhu Hidrolisis dan Konsentrasi Asam Sulfat dalam Pembuatan Nanoselulosa Berbahan Dasar Serat Batang Pisang Kepok (Musa acuminata x balbisiana)
Authors: Nasution Halimatuddahliana , Ellsworth  , Wijaya Fenny
Published: August 2020

This research aims to investigate the optimal hydrolysis temperature and sulfuric acid (H2SO4) concentration in isolating nanocrystalline cellulose (NCC) from kepok banana pseudostem fiber with the best yield and water solubility. In this research, cellulose fiber was delignified with NaOH at 80°C for 5 minutes, then followed by bleaching with hydrogen peroxide (H2O2) for 30 minutes twice. NCC was isolated through acid hydrolysis with H2SO4 (40%, 45%, 50%, 55% v/v) at 45 °C, 50 °C, 55 °C, 60 °C for 1 hour and ultrasonicated for 5 minutes. NCC crystal was then characterized through Transmission Electron Microscopy (TEM), and water solubility. TEM analysis showed the isolated NCC has a measured length of 125 – 144 nm. The highest NCC yield was obtained at 60°C and 55% H2SO4 at 26.75%. This analysis showed that NCC yield increases with increasing H2SO4 concentration and hydrolysis temperature. The lowest water solubility obtained is 0%, which shows the purity of the cellulose used to isolate NCC.
Pengaruh Panjang, Bentuk, dan Jenis Batang pada Metode Pengapungan Batang dalam Mendeteksi Waktu Pemisahan Kerosin dan Air
Authors: Tambun Rondang , Silaen Albert Novian , Banjarnahor Indra Jaya , Mulia Rambe Ahmad
Published: August 2020

This study aims to apply the Buoyancy Weighing-Bar Method in detecting the best separation time for emulsions consisting of two different liquid densities, namely kerosene and water. In this method, the change in mass of the rods that are hung on the emulsion will be measured over time. Changes in rod mass occur due to bubble mass transfer due to differences in liquid density. The study examined the effect of rod type, rod shape and rod length in determining the best separation time between kerosene and water with a concentration of 2% kerosene in 98% water. The types of rods used are aluminum, copper, bronze and iron with a variety of rod shapes, namely cylinders, rectangular prisms, hexagon prisms, and sheets. While variations in rod length are 210 mm, 160 mm, 110 mm and 60 mm.  Based on the results obtained, the kerosene-water separation time can be determined by the Buoyancy Weighing-Bar Method. The most accurate type of rod in determining the best separation time between kerosene and water is bronze with a length of 210 mm. In the variation of the rod shape, the resulting separation times are close together for each shape.
Análise do perfil das vítimas de acidentes com motocicletas em Santarém – Pará
Authors: Feio Odeize Oliveira , Quaresma João Nazareno Nonato
Published: August 2020

O aumento da frota de motocicletas que circulam pela cidade de Santarém tem sido um dos grandes fatores para o aumento de acidentes de trânsito que precisam de atendimento do SAMU. Tem-se, então, como objetivo, identificar o perfil das vítimas de acidentes com motocicletas atendidas pelo Serviço Móvel de Urgência e Emergência no município de Santarém-Pará, no período de 2014 a 2016. Realizou-se o estudo a partir de uma análise estatística de dados no período estabelecido tendo por variáveis: perfil das vítimas de acidente, sexo, bairro, período do acidente, tipos de fraturas e tipo de condução automotiva. Os resultados indicaram que o ano com maior ocorrência de acidentes foi em 2015, entre os meses de outubro a dezembro, os indivíduos eram, em sua maioria, do sexo masculino, na faixa etária de 18 a 28 anos e os bairros Centro, Caranazal, Santa Clara e o Santíssimo, registraram um maior quantitativo envolvendo motocicletas no período da tarde, ocasionando, sobretudo, em muitas escoriações, fraturas fechadas e havia poucos registros de óbitos no período estudado. Concluiu-se que esses resultados poderão servir como apoio ao serviço prestado pelo SAMU, sobretudo na forma como deverá ser realizado os primeiros socorros, visto que a utilização desses dados é essencial, uma vez que aponta as prioridades para manejos em saúde, e, até mesmo, para o setor financeiro, identificando as reais necessidades de investimentos na busca por melhorias no atendimento pré-hospitalar.
Variations in Performances in Chinese Small and Medium Enterprises
Authors: Mohamad Mohamad Hanapi , Sung Ching Ing
Published: August 2020

Malaysia, like many developing countries, is encouraging local businesses to take greater role in the management of its economy. While incentives and deregulation measures are offered, variations in performances still persist. Researchers have long been interested in explaining the variance in firm performance, as even those firms operating in the same industry and in the same business environment show differences in performance outcomes. Numerous paradigms in the literature have been employed to explain the variance in business performance, including the Classical Industry Organisation, the Revisionist school, the New Industrial Organisation school, the PIMS paradigm, the Austrian school, and the Resource-based school. This paper investigates the combined effects of managerial characteristics of owners/managers and business strategy on the firm performance of Chinese small and medium enterprises (SMEs) in Malaysia. Using multivariate relationship, the results of the study did not show any significant correlation between the managerial characteristics of the owners/managers and firm performance outcomes among the Chinese entrepreneurs. Nevertheless, a significant amount of variance in performance outcomes can be explained by firm strategy. Furthermore, several significant correlations were found between managerial characteristics and business strategy.
Effects of Fiscal Policy and Institutions on the Economic Growth of Asian Economies: Evidence from Dynamic Panel Data Analysis
Authors: Abdullah Hussin , Habibullah Muzafar Shah , Baharumshah Ahmad Zubaidi
Published: August 2020

This paper investigates the effects of fiscal policy and institutions on the economic growth of Asian economies through the application of the GMM-SYS approach to dynamic panel estimator as a preference analysis. It examines two different channels through which fiscal policy can affect long-run economic growth in Asia. The first channel is when aggregate government expenditure, aggregate of other fiscal variables, and institution affect the real per capita GDP, and the second channel is to determine the role of institutions on the real per capita GDP. The dynamic panel data result, especially GMM-SYS, established a long-run relationship between fiscal policy, institution, and economic growth. We found positive and statistically significant impact of aggregate of government expenditure and aggregate of other fiscal variables and institution on real per capita GDP. Furthermore, we found that there is a role of institutions on the real per capita GDP.
Information Technology Sophistication, Management Accounting Information Provision and Computer-Based Information Systems Success
Authors: Ismail Noor Azizi
Published: August 2020

The emergence of a knowledge-based economy, consequent to the advancement in information technology (IT), puts more pressure on businesses to generate information to quickly create technologically advanced and customised products at relatively low costs. Firms, particularly small and medium sized enterprises (SMEs), need to understand and rely more on strategic accounting information and recognise the potential that IT has in generating these information. This paper reports the results of a study which offers an explanation for the relationship between IT sophistication and computer-based information systems (CBIS) success of SMEs, by incorporating into the model the provision of management accounting information (MAI provision). Data were collected from 214 SMEs in Malaysia by way of a questionnaire-based survey. The results showed that IT sophistication is a determinant of MAI provision, which in turn, is a determinant of CBIS success. Overall, the results suggested that MAI provision plays a mediating role in the relationship between IT sophistication and CBIS success of SMEs. An interpretation of these results is that those SMES which employ sophisticated IT can generate sufficient management accounting information and thereby improve their CBIS.
Real Exchange Rate and Terms of Trade: Some Empirical Evidence in Malaysia, Singapore and Thailand
Authors: Tsen Wong Hock
Published: August 2020

This study examined the relationship between real exchange rate and terms of trade in Malaysia, Singapore, and Thailand in two cases, namely a three-variable case and a four-variable case. The results of cointegration tests showed that there is long-run relationships among real exchange rate, terms of trade, and relative demand for Malaysia. Moreover, there is long-run relationship among real exchange rate, terms of trade, relative demand, and relative real interest rate for Malaysia and Thailand. The results of Granger causality showed that real exchange rate does not Granger cause terms of trade, however the result is mixed for Thailand. The contribution of terms of trade and relative demand to real exchange rate is mixed and small. Generally, the contribution of terms of trade to real exchange rate is greater than the contribution of relative demand in Singapore. For Thailand, relative demand is more important than terms of trade in the determination of real exchange rate. For Malaysia, the results are mixed.
The Political Economy of the Malaysian Subnational Governments’ Fiscal Behavior
Authors: Abdul Jalil Ahmad Zafarullah
Published: August 2020

This article attempts to shed light on the political economy of the Malaysian state governments’ budgetary behaviour by tailoring hypotheses drawn from recent theoretical literature to the Malaysian institutional context and testing them empirically. The main objective here was to examine whether state governments’ fiscal behaviour can partly be explained by the political attributes and the institutional characteristics of the government, and of the legislature. In particular, the study analysed whether the incentives for the state governments to observe a prudent spending behaviour have not been undermined by the fact that they have been able to influence relevant central government decisions regarding their finance. The estimation results showed that states that are over-represented at the executive level tend to have higher spending and deficits. However, no correlation was found between over-representation at the parliament and state governments’ fiscal outcomes. This can be explained by the fact that in Malaysia, as is frequently the case in developing nations, the legislature is peripheral to the executive in terms of decision-making power.
Kesejahteraan Subjektif Warga Tua di Malaysia: Kes Warga Tua Desa Kelantan
Authors: Wan Ahmad Wan Ibrahim , Redzuan Ma’rof , Emby Zahid , Hamid Abdul Halin
Published: August 2020

Dalam kepustakaan gerontologi, modal manusia dan modal sosial secara meluas dianggap mempunyai pengaruh yang boleh meningkatkan tahap kesejahteraan warga tua. Oleh itu, objektif kajian ini ialah untuk mengukur sejauh mana tahap kesejahteraan subjektif warga tua desa dipengaruh modal manusia dan modal sosial yang mereka miliki. Untuk mencapai tujuan ini, sejumlah 214 orang warga tua berumur 60 tahun dan lebih di kawasan desa negeri Kelantan telah dipilih sebagai sampel kajian. Data dikumpulkan menggunakan soal selidik yang telah disiapkan terlebih dahulu. Sebanyak 14 pemboleh ubah sosial dan demografi telah dianalisis menggunakan teknik analisi regresi untuk mengenal pasti pengaruh masing-masing ke atas kesejahteraan subjektif warga tua. Hasil kajian menunjukkan pendidikan, pengalaman kerja, perumahan dan hubungan sosial dengan pasangan serta kawan-kawan dan jiran tetangga merupakan pemboleh ubah yang mempunyai pengaruh yang signifikan ke atas kesejahteraan subjektif warga tua di kawasan kajian. Selain itu, hasil kajian juga mengesahkan bahawa pendidikan, pengalaman kerja, perumahan serta hubungan sosial dengan pasangan dan kawan-kawan serta jiran tetangga adalah penting untuk kesejahteraan subjektif warga tua. Gerontologi; warga tua; kesejahteraan; kesejahteraan subjektif.
Influence Factor of Chinese Elders’ Wealth Management Behaviour: An Empirical Study
Authors: Liu Matthew Tingchi , Colin Zhu Zhenghao , Chen Chih-Chung
Published: August 2020

The main purpose of this paper is to discuss the influential demographic variables of elders’ wealth management behaviour. Purpose sampling for 122 older consumers (aged over 65) who participate in wealth management programme with instrument, was conducted in April 2007 in China (Taiwan area). Regression was performed for the data analysis. The results showed gender, educational background, and living location being key factors affecting elder consumers’ wealth-management behaviours, including consumers’ familiarity with financial products/services, sources of professional information, sources of word-of-mouth information, investment intention, and investment confidence. The main contributions of this not only include enhancing existing literature concerning wealth management, marketing, and elder behaviours (especially for clarifying how the controversial factors work), but unveiling elders’ behaviour tendency in such a blooming emerging market. Practical implications to bank marketers are also given.
Key Factors for Hastening the Strategic Issue Diagnosis Process: A Within Organisational Model
Authors: Potter Jodi A. , Lipinski John
Published: August 2020

Previous research on Strategic Issue Diagnosis (SID) had focused on the complexity and novelty associated with the decision-making process in a turbulent environment. What had not been previously addressed in the extant literature is the requirement for speed inherent within the SID process, especially that is related to the gathering of information and facts through an organisation’s environmental scanning procedures. Since proactive management techniques, nimble processes, and systems that allow an organisation to be responsive and build rapid decision-making capabilities are important determinants of success in a turbulent environment, the element of speed associated with SID is an important factor. Our paper identifies a series of propositions focusing attention on elements of the environmental scanning processes and management hierarchies that are intended to counteract the recursiveness and redundancy inherent in SID systems and ultimately hasten the strategic decision-making process.
The Impact af a Price Change on Consumer Choice of Automobiles
Authors: Mohd Mustafa Muszafarshah , Abdul Razak Nor Azam
Published: August 2020

This paper studies the impact of price change on the consumer choice of four selected automobiles in Malaysia: Saga 1.3cc, Saga 1.5cc, Wira 1.3cc, and Wira 1.5cc. The data were obtained from automobile reports compiled by the Malaysian Automotive Association (MAA), and analysed using the conditional and nested logit models. Our empirical analysis produced several key findings. Firstly, the sales of Saga 1.3cc appeared to be affected by  change in the price of Wira 1.3cc only, and vice versa. Secondly, the sales of Saga 1.5cc did not appear to be affected by change in the price of other models. Finally, the sales of Wira 1.5cc also did not appear to be affected by  change in the price of other models. Taken together, these results suggested that, except for Saga 1.3cc and Wira 1.3cc, there is little or no evidence that all of the car models under consideration are substitutes to each other in a pairwise comparison.
Factors Contributing to Financially Distressed Companies in Malaysia
Authors: Abdullah Nur Adiana Hiau , Md. Rus Rohani , Ahmad Abd. Halim @ Hamilton
Published: August 2020

By using a total of 52 distressed and non-distressed listed companies during the period 1990 to 2000, debt to total assets was found to be significant in predicting distressed companies for the multiple discriminant analysis (MDA), logit and hazard models. It appears that the higher the debt, the higher is the probability of defaulting among the financially distressed companies. MDA identified net income growth as another predictor whereas the logit and hazard model found that return on asset (ROA) to be an important predictor. Nevertheless, the sign of the ROA coefficient differred between the two models. Furthermore, company size was also identified as a contributing factor to financially distressed companies for the hazard model.
Organisational Commitment in Malaysian Public Sector
Authors: Syed Zainal Abidin Sharifah Noraida , Muda Mohd Shaladdin , Abu Hasan Fauziah , Salleh@Embat Ahmad Munir
Published: August 2020

This paper describes a research project that aims to determine the level of civil servants’ organisational commitment and the factors associated with it. The instruments used to measure organisational commitment, empowerment, job characteristics, and organisational communication were adapted from Allen and Meyer (1990), Spreitzer (1995), Hackman and Oldham (1975), and Downs and Hazen (1977). The findings demonstrated that civil servants appeared to have a higher level of affective commitment with mean value of 3.88 compared to continuance 3.58 and normative commitment 2.92. The study also found that civil servants were psychologically empowered in the department with mean value of 3.71, had experienced a variable opportunity in job with mean 3.51 and were reported to be satisfied with the existing communication in the department with mean value of 3.68. Research findings also showed that there is a correlation between organisational commitment (affective, continuance, and normative commitment) with empowerment, job characteristics, and organisational communication variables. The stepwise regression exhibited that empowerment variable is the most dominant predictor of civil servants’ organisational commitment. Meanwhile, organisational communication variable appeared to be the most significant factor to influence civil servants’ affective commitment. Civil servants with continuance commitment were found to be best predicted by empowerment variable. Finally, civil servants with normative commitment tend to be mostly influenced by job characteristics variable.
An Empirical Analysis of the Impact of Various Dimensions of Work-Life Balance on Organisational Commitment Among Service Sector Employees in India
Authors: Mathew Rincy V. , Panchanatham N.
Published: August 2020

The present study examined the relationships of the various facets of work-family balance with organisational commitment (OC) and its various dimensions among employees working in the service sector in India. Data were collected from 408 employees by means of questionnaires. Correlation and linear regression analysis of the collected data demonstrated that while one of the dimensions of work-life balance namely, work interferes with personal life (WIPL), acted as a significant negative predictor of OC, another dimension that is work enhancement/ personal enhancement (WE/PE) showed significant positive impact on OC. The third dimension, personal life interferes with work (PLIW) even though showed a negative correlation; the impact was generally not significant. The article concludes with the managerial implications of the study in service sector industries/institutions.
Model Pemprosesan Maklumat Kognitif dan Pembuatan Keputusan: Teori dan Amalan dalam Sistem Penilaian Prestasi Pekerja Sektor Awam di Malaysia
Authors: Ahmad Rusli
Published: August 2020

Kajian ini bertujuan untuk melihat kaitan amalan pembuatan keputusan dengan prestasi pekerja sektor awam di Malaysia dengan memberi perhatian kepada aspek pemprosesan maklumat kognitif. Tumpuan kepada sistem pemprosesan maklumat kognitif yang terlibat secara menyeluruh dibuat memandangkan pentingnya penggunaan maklumat dalam sebarang pembuatan keputusan dan tiada kajian yang komprehensif tentang perkara yang berkaitan dibuat sehingga kini. Penyelidikan yang dijalankan adalah bersifat kuantitatif. Sampel kajian terdiri daripada 199 pegawai penilai prestasi yang dipilih berdasarkan persampelan rawak mudah. Soal selidik yang berkaitan telah dibina dan 155 borang soal selidik yang lengkap telah digunakan untuk tujuan analisis. Hasil kajian menunjukkan tidak terdapat perbezaan yang signifi kan antara pegawai penilai novis dan pakar dalam semua fasa yang terlibat dalam model pemprosesan maklumat kognitif kecuali untuk faktor pemerhatian 1. Ini bermakna tidak terdapat perbezaan yang signifi kan antara pegawai penilai novis dan pakar dalam pelaksanaan pemerhatian, pengkategorian, penyimpanan, pengingatan semula, pengintegrasian dan pembuatan keputusan. Kajian ini penting kepada pembuat dasar, pengamal sumber manusia dan pereka program latihan untuk membaiki aspek pelaksanaan penilaian prestasi yang menjadi amalan penting bagi organisasi. Kajian ini juga membuka ruang kepada pemahaman yang lebih menyeluruh dari segi amalan pembuatan keputusan berkaitan penilaian prestasi pekerja dengan mendekatinya dari aspek kognitif proses yang terlibat. Pemahaman yang lebih mendalam dan menyeluruh ini diharap akan membuka ruang kepada pelaksaaan satu sistem penilaian prestasi yang diterima ramai dan adil.
Kajian Awal Terhadap Kepentingan Item Pelaporan Kewangan Menerusi Internet
Authors: Ali Khan Mohd Noor Azli , Ismail Noor Azizi
Published: August 2020

Makalah ini cuba mengupas isu kepentingan item dalam Pelaporan Kewangan Menerusi Internet (PKMI) dengan mengambil kira pandangan penyedia dan pengguna maklumat kewangan. Perbincangan makalah ini berpandukan kepada dapatan awal kajian tinjauan yang dilakukan bagi mengetahui kepentingan item untuk mengukur tahap PKMI. Kajian tinjauan yang dijalankan menggunakan kaedah soal selidik berasaskan skor wajaran dan telah mendapat maklum balas daripada 36 orang responden. Berdasarkan sorotan karya yang menyeluruh, tahap PKMI dalam kajian ini dibahagikan kepada dua dimensi utama iaitu dimensi kandungan dan dimensi pembentangan. Hasil kajian mendapati bahawa terdapat lima item utama iaitu penyata pendapatan tahun semasa, kunci kira-kira tahun semasa, nota penyata kewangan tahun semasa, penyata pendapatan tahun lepas, dan penyata aliran tunai tahun semasa yang berupaya menggambarkan dimensi kandungan. Seterusnya, bagi dimensi pembentangan terdapat lima item utama iaitu masa muat turun laman web syarikat, pautan kepada laman web, hiperpautan kepada analisis kewangan, hiperpautan ada di dalam laporan tahunan, dan pautan kepada senarai kandungan. Hasil kajian ini penting kerana ianya memberikan input kepada pembuat dasar dan pengubal piawaian perakaunan untuk merangka peraturan berkaitan PKMI dan seterusnya membuka lebih banyak ruang penyelidikan dijalankan dalam bidang ini.
Drivers of Efficient Service Delivery and Caller Satisfaction: A Model of CRM Customer Contact Centres in Malaysia
Authors: Abdullateef Aliyu Olayemi , Mohd Mokhtar Sany Sanuri , Yusuf Rushami Zien
Published: August 2020

The benefits of CRM projects on business development has been a subject of discussion globally since 1990s. Evidence from different literature had equally established that there has been an increase in the attention paid to CRM by researchers, but to date, not much attempt has been made to develop a valid framework upon which the impact of CRM projects on the drivers of efficient service delivery and caller satisfaction in customer contact centre industry. This paper proposes a conceptual framework for measuring the drivers of efficient service delivery and caller satisfaction in customer contact centre. Given the need for more information that will assist in developing a viable theoretical framework for investigating service delivery in CRM contact centres, an exploratory pilot interview was conducted in four internationally recognised CRM customer contact centres that are based in Malaysia. The current results revealed a total of four major drivers of efficient service delivery (client factors, technology, process, and people), plus first call resolution as the determinant of caller satisfaction. Necessary recommendations as a guide for future research are also suggested.   Keywords: Customer relationship management (CRM); service delivery; caller satisfaction; contact centre.
Managing The Trilemma: The Case of Malaysia
Authors: Khoon Goh Soo
Published: August 2020

This paper discusses how Malaysia manages the trilemma, the conjecture that a country cannot simultaneously maintain an open capital account, an exchange rate stability, and monetary policy independence. Only two out of these three goals can be mutually consistent and policy makers have to decide which third goal to give up. The paper shows how Malaysia adopts an intermediate regime – a regime that enables policy makers to manage all the three goals simultaneously. The impact of the global financial crisis on the Malaysian economy and the policy options for Malaysia to deal with the recent huge capital outflows are discussed in this paper. The willingness by Bank Negara Malaysia to allow a certain extent of exchange rate adjustments in the face of current global crisis reflects that Malaysia is not exempted from the trilemma.
Global Financial Crisis: Lessons Learned
Authors: Ahmad Nor Hayati
Published: August 2020

A financial crisis appears to occur in a certain pattern; it usually starts with a rally of bank credits against a backdrop of easier monetary policy, ample liquidity, and more relaxed banking regulations. Such financial environment stimulates excess leverage to fund assets in real estates and housing in which consumers take advantage of cheap money and borrow heavily, while bankers zealously lend out in order to achieve high loan growth targets. As with all levered instruments, this practice generates great profits when the asset value rises. In contrast, it produces great losses when the assets fall in value, forcing lenders to ration credits and to compete aggressively for funds to cover the resultant losses. Retrospectively, the Global Financial Crisis exhibits far reaching implications from the excessive leverage, deregulation and from the spiral effects of globalisation, financial speculation, product innovation, moral hazards, and incentives problems. This paper reflects how similar or different the Global Financial Crisis is from the past crises in terms of its causes and manifestations, how Malaysia was impacted, and what key lessons could be learned from it.   Keywords: Financial crisis; risk taking and banking.
Predictive Power of Output Growth, Inflation, and Interest Rate on Stock Return and Volatility: A Comparison
Authors: Poon Wai Ching , Tong Gee Kok
Published: August 2020

Using monthly data from seven mature and emerging markets and a battery of GARCH and EGARCH models, the study of Davis and Kutan (2003) on inflation and output on stock returns and volatility is extended by including interest rate to compare the effect between three mature markets (US, Japan, and Singapore) and four emerging markets who experienced a crisis before (Malaysia, India, Korea, and Philippines). It is found that economic volatility, as measured by movement in inflation, output growth, and interest rate, have a weak predictor power for stock market volatility and returns. In line with the evidence reported in Davis and Kutan (2003), the findings suggest that there is no support for the Fisher effect in stock returns among the seven mature and emerging markets.   Keywords: Predictive power; output; inflation; interest rate; stock return volatility.
Choosing a Newspaper for Advertising Using the Weighted Exposure Matrix Method — a Malaysia Case Study
Authors: Dominic P. D. D , Savita K. S , Emelia Akashah P. A.
Published: August 2020

Advertising is one of the marketing strategies to promote products to consumers. Many advertising vehicles are available offering interesting advertising packages. The key objective of this study is to find which Malaysian newspaper is the better option to advertise your products or services in the newspaper so as to maximize your reach of the audience. Here the researchers selected two popular newspapers – The Star and Harian Metro – for this research and analyzed them based on the lowest cost for advertising per 1000 exposures using the weighted exposure matrix method. The result of this study shows that important factors such as cost, reach, frequency and target audience play important roles in selecting the best newspaper as the preferred advertisement vehicle.   Keywords: Advertisement; cost per thousand exposures; media, newspaper.
Revisiting Classic Needs Theory: Does Maslow Explain Mexico’s Maquiladora Workers’ Needs?
Authors: N. Gonzalez Melissa
Published: August 2020

Maslow’s hierarchical theory of needs has considerably influenced additional research streams that base needs as forces of human behavior. While the applicability of Maslow’s hierarchy has been scrutinized throughout the needs research, it still stands as the most researched and most cited needs theory in existence. The purpose of this recent attention to a needs theory is to “test” the applicability of Maslow’s Hierarchy to a sample of maquiladora workers and their needs. A qualitative field study was conducted to discover the applicability of Maslow’s Hierarchy of Needs to the needs of maquiladora workers. Semi structured interviews with open-ended questions were used in gathering responses from lower-level maquiladora workers. Content analysis was used. According to the qualitative results, Maslow’s Hierarchy does not explain the needs of lower-level maquiladora workers. In addition, actual needs based on the interviews were uncovered and discussed.   Keyword: Maquiladoras, Maslow's hierarchy, needs theory, Mexican workers.
The Family as a Socioeconomic Management System
Authors: Choudhury Masudul Alam
Published: August 2020

The family is a social miniscule in every culture. It is a central theme of gender-development issue. As such it has a distinct and abiding effect on the nature of the socioeconomic order in terms of preference formation relating to the kinds of artifacts that get exchanged and thus play a key role in socioeconomic development. The totality of these issues comprises the study of the family as a socioeconomic management system. The intergenerational interaction and co-evolution of the family in concert with the social complex is differently explainable in neoclassical economic and Islamic contexts. Consequently, the triangular circular interrelationships between the individual, the household and the socioeconomic order leave different effects in the above two paradigms. These in turn have profound influence on the future of socioeconomic development according to these paradigms. This paper formalizes an interrelationship between the inter-generational family and the socioeconomic order using the concept of circular causation of unity of knowledge in Islam and the methodological individualism in neoclassical economic theory. The inter temporal context of the theme is included with family extensions and their socioeconomic effects over populations of grandfathers and grandchildren.   Keywords: Microeconomics of family, socioeconomic management system, inter-generational endogenous preferences, culture and political economy.
IT– Business Strategic Alignment in Influencing Sustainable Competitive Advantage in Jordan: Structural Equation Modelling (SEM) Approach
Authors: Al-Majali Damnithan , Md. Dahalin Zulkhairi
Published: August 2020

In many review articles or studies, the researchers have encouraged further exploration on the causal links between Information Technology (IT) investments and a firm’s sustainable competitive advantage. The outcomes of empirical studies have been inconclusive, which is to a certain extent due to the omission of IT-business strategic alignment. Indeed, strategic alignment has emerged as one of the most important issues facing business and IT executives all over the world. This paper reports on the empirical investigation of the success factors, which consist of leadership, structure and process, service quality, and values and beliefs, which are representative of the culture gap between IT strategy and business strategy. A questionnaire survey among 200 IT managers was carried out and 172 data sets were collected. This represented a 86% response rate. After a rigorous data screening process including outliers, normality, reliability and validity, 172 data sets were ready for structural equation modelling (SEM) analysis. Confirmatory Factor Analysis (CFA) was performed to examine the composite reliability, convergent validity and goodness of fit of the individual constructs and measurement models. The revised structural model demonstrates the relationships between all the four exogenous variables and IT-business strategic alignment, and all the four exogenous variables and sustainable competitive advantage. In addition, regarding the revised model there are two mediating effects of strategic alignment in the relationship between leadership, structure and process, service quality, values and beliefs, and sustainable competitive advantage.   Keywords: Strategic alignment, alignment gap, information technology, sustainable competitive advantage.
Atribut Sistem Penilaian Prestasi dengan Kepuasan Kerja dalam Kalangan Guru
Authors: Veloo Arsaythamby , Zolkepli Wirda Hasmin
Published: August 2020

Tujuan kajian ini adalah untuk mengenal pasti atribut Sistem Penilaian Prestasi dengan kepuasan kerja guru sekolah kebangsaan di negeri Perlis. Kajian ini meninjau hubungan antara pemboleh ubah atribut Sistem Penilaian Prestasi dengan kepuasan kerja guru. Sejumlah 107 orang guru telah dipilih sebagai responden kajian. Atribut Sistem Penilaian Prestasi (ASPP) terdiri daripada enam pemboleh ubah tidak bersandar iaitu keadilan sistem, kejelasan sistem, kawalan kriteria penilaian, penyertaan guru dalam sistem penilaian, pengendalian sistem penilaian dan kredibiliti penilai dengan pemboleh ubah bersandar iaitu kepuasan kerja guru. Instrumen kajian ini mengandungi sejumlah 26 item yang diadaptasi daripada instrument Kelly, Ang, Chong dan Hu (2008). Data yang dikumpul dianalisis dengan menggunakan SPSS versi 12.0 melalui ujian korelasi Pearson. Dapatan kajian menunjukkan hubungan positif yang signifi kan antara atribut Sistem Penilaian Prestasi iaitu keadilan sistem, kejelasan sistem, kawalan criteria penilaian, pengendalian sistem penilaian dan kredibiliti penilai dengan kepuasan kerja guru-guru kebangsaan di negeri Perlis. Namun, terdapat satu pemboleh ubah yang tidak mempunyai hubungan yang signifi kan dengan kepuasan kerja guru iaitu penyertaan guru-guru dalam sistem penilaian prestasi. Dapatan kajian ini memberikan input kepada pihak pentadbir sekolah kebangsaan tentang tingkah laku guru-guru terhadap penilaian prestasi dan bagaimana hubungan pelbagai atribut Sistem Penilaian Prestasi dengan kepuasan kerja. Setiap individu mengharapkan Sistem Penilaian Prestasi yang dilaksanakan adil dan telus. Melalui kajian ini, terbukti bahawa keadilan merupakan perkara yang perlu dititikberatkan dalam pengendalian Sistem Penilaian Prestasi.   Kata kunci: Keadilan sistem, kejelasan sistem, kawalan kriteria penilaian, penyertaan guru dalam sistem penilaian, pengendalian sistem penilaian, kredibiliti penilai, kepuasan kerja, atribut sistem penilaian prestasi.
Antecedents and Consequences of Employee Loyalty towards the Organization: Empirical Evidence from Indian Software Industry
Authors: S Sreejesh , Nagra Tavleen
Published: August 2020

Although substantial differences exists between employee commitment and loyalty, none of the studies made an attempt to understand these constructs separately and analyse the causes and consequences of employee loyalty. In this context, the present study attempts to investigate the antecedents and consequences of employee loyalty in the software industry context. The findings of this paper indicate that employee engagement, satisfaction and commitment have positive and significant impacts on employee loyalty and are considered to be the significant causes for predicting employee loyalty; at the same time the consequences of employee loyalty such as absenteeism and intention to quit do not have any significant effect. However, the study finds that employee satisfaction has a significant effect on the intention to quit via employee absenteeism. The paper shows that, from the managerial perspective, it is necessary for employers and policy-makers to know the causes and consequences of employee loyalty to retain the employees in the long run. The findings of the study suggest that, in order to develop commitment and thereby loyalty, the employer should create a congenial atmosphere for employee engagement and should create satisfied employees. At the same time, this created satisfaction will reduce employee absenteeism and the intention quit. Thus, the attention of the software-employee management should fruitfully focus on the development of employee engagement, satisfaction and commitment, which will ultimately lead to employee loyalty.   Keywords: Customer engagement, job satisfaction, commitment, loyalty, absenteeism, intention to quit.