bluuebunny/crossref_metadata_2025 huggingface dataset:
Models of care insight study showcases need for better change management and a renewed focus on staffing and retention
Authors: Studer Quint , Boston-Leary Katie , Joslin Hunter
Published: July 2024

It is incredibly tough working in healthcare these days. People are feeling overworked, stressed out, burned out and, at times, traumatised. These challenges are driving huge employee turnover rates in many organisations. Alarmed by this unfolding crisis, many organisations are working hard to create better experiences for caregivers and patients alike. They seek to answer the question How do you create a healthcare system that’s sustainable for both the human element and the financial side? This paper overviews the Models of Care Insight Study, which was conducted with nurses and nurse leaders in response to these issues to identify new models of care, identify disconnects inside organisations, and ultimately use the ideas and data to improve working conditions for all in healthcare. It presents some of the important findings of the study, zeroing in on the widespread resistance to change, the differences between the perceptions of leadership and front-line staff, and the need for more emphasis on and clarity around development opportunities. Finally, the paper delves into some solutions. It provides some best practices for helping organisations overcome resistance to needed change and moving people through the defiance, compliance, reliance cycle. And it tackles the turnover issue head on, sharing tactics for improving staff retention by creating a sense of belonging from the very beginning of the interview process.
Generative artificial intelligence and large language models for digital banking: First outlook and perspectives
Authors: Sleiman Jean-Pierre
Published: July 2024

After several years of steady progress, the Generative artificial intelligence (AI) and large language models (LLMs, their applications to text) fields have accelerated tremendously since the end of 2022 and the public launch of ChatGPT. This is due to record-breaking model sizes and performances in the last couple of months, triggering unprecedented adoption curves from end users across the world. Even though regulators reacted fast, sharing their first recommendations, auditing emerging players, amending their AI regulation drafts or launching dedicated working groups, these efforts will require several months or years to come to fruition. There are multiple reasons for this. LLMs are complex technological objects made of gigantic foundational models trained on enormous quantities of texts, coupled with dedicated interfaces and action agents. They present a huge potential to perform high varieties of tasks with very high quality but also important risks in terms of costs, content accuracy, transparency, data privacy, security and ethics. Finally, the current ecosystem of stakeholders is very dynamic but also immature. In this uncertain context, the digital banking industry has been reacting ambivalently, with major players banning employee access to ChatGPT and publicly communicating on new LLM initiatives at the same time. This can be explained by the huge potential offered by these technologies to transform their business, coupled with many open questions in terms of technological set-up, usage, compliance and profitability. As these technologies seem to be too transformative for the industry incumbents to just wait and see, they should start creating the right conditions to learn how to use them, by identifying relevant use cases, choosing adapted and simple solutions, designing relevant user experiences, building the right teams, environment, data sets and operating model, and actively engaging in regulatory conversations.
Approaches to transformative urban mobility
Authors: Moser Daniel
Published: July 2024

This paper focuses on approaches to transformative urban mobility from the perspective of someone working on a global implementation initiative. It highlights the role of sustainable mobility for implementing the sustainable development goals (SDG) and to combat climate change. Sustainable mobility is discussed including its definition, benefits, challenges and possible solutions. Moreover, it outlines the importance of transformative change. The author describes the work of the global cooperation initiative from the perspective of the German development agency involved in this initiative in terms of implementing sustainable development. He pays special attention to the Transformative Urban Mobility Initiative (TUMI) and gives insight into how it works globally, using a holistic approach and a people-centred understanding of mobility. The paper explains the TUMI challenges and describes examples of implemented pilot projects and initiatives which aim to accelerate action by developing and supporting new and accelerated implementation programmes. The author shares his knowledge and learning experiences from research and practice. Stronger action on capacity development and lessons learned from prompt implementation efforts on the ground aid transformative urban mobility change. The paper argues that sustainable mobility is accessible by everyone, safeguarding socioeconomic participation, improves the quality of life and reduces emissions, leading to health benefits. The author suggests that accelerating global sustainable mobility is much needed to tackle climate change and global inequality.
Thames Estuary: The capital corridor
Authors: Carter Paul
Published: July 2024

The Thames Estuary, stretching from capital to coast, has arguably the UK’s greatest economic potential. However, while the success of Canary Wharf and London’s docklands development is clearly evident, government support for regeneration and growth further along the estuary has waxed and waned in recent years. Local partners in Kent and Essex have achieved significant success, but game-changing commitment and investment from central government has remained elusive. From the perspective of democratic leadership, this paper is prompted by Sir John Armitt’s Thames Estuary 2050 Growth Commission (Sir John taking over the chairmanship from Lord Heseltine in 2017) and the opportunity for a renewed focus on the area and direct support from government to unlock its true potential. It examines recent strategic approaches and local successes, the potential that remains for perhaps Europe’s largest brownfield development area, and the challenge of local governance. It recognises the need to attract new private sector investment in supporting a dynamic and varied economy, with public funding still limited. It considers the potential of developing new growth corridors and clusters within the estuary for the creative and life science sectors and the connectivity to support growth. Fundamentally, it addresses the challenge of promoting the estuary’s potential while looking both ways: internally to government for recognition and support, and externally for international investment and growth.
Think Corner: A platform for engaging the public in research and learning
Authors: Lehmusto Kirsti , Paananen Tanja , Asumaa Antti , Suominen Jarmo
Published: July 2024

Conceived as part of the World Design Capital 2012, held in Helsinki, the University of Helsinki opened a pop-up science store, Think Corner, in the city centre. The goal was to showcase university research projects in an informal way and in an inviting space where people can experience science, meet researchers and learn more about our researchers’ work – and even contribute to the research process. Since 2012, Think Corner has piloted and developed new formats and concepts in three different locations. In September 2017, it will finally get a permanent space to operate and put all the lessons its team have learned to use.
Making African Academic Resources Accessible at the University of Ghana: A sustainable collaborative project
Authors: Opoku-Boateng Judith
Published: July 2024

This paper discusses the Making African Academic Resources Accessible (MAARA) Project — a collaboration between the Audiovisual Preservation Exchanges at New York University and the Institute of African Studies at the University of Ghana. Since the project launched in 2014, archival staff at the Institute of African Studies have been physically preserving endangered audio assets deposited on quarter-inch open reels, and have digitised thousands of hours of digital audio files to make them accessible to the university community and hence support academic research and creative engagement. This paper describes how MAARA has created a model for audio preservation in the region, with a number of training and mentorship projects emerging from the project. It is hoped that the results described in this paper will pique the interest of potential funders and enthusiasts of cultural heritage preservation as to the possibilities of engaging in sustainable cooperative projects in less-endowed heritage institutions.
Making every journey better: Putting passengers at the heart of Heathrow's decision-making
Authors: Adderley Nick
Published: July 2024

Heathrow Airport is a continuous improvement organisation. Improvements are driven by the airport's mission to make every journey better. The airport invests heavily in gathering customer insights that it uses to inform decision-making. It has taken to thinking like a passenger because that is the way to see airport operations from a passenger's point of view. Through many small and large changes, the airport continues to make passenger-focused improvements. As a result, Heathrow's ASQ ratings have steadily improved. This paper covers some of the service changes made at Heathrow to improve passengers’ experience of the airport. It does not touch on Heathrow's significant capital investment programme, currently running at £1bn a year.
Silicon Valley Bank case study: The role of the CRO in managing risk programmes to prevent bank failures
Authors: Haynes Steven
Published: July 2024

Financial disasters can have catastrophic consequences for economies that extend beyond the organisational walls. This case study will examine the downfall of Silicon Valley Bank by exploring ineffective risk management practices and the absence of the Chief Risk Officer (CRO). It will begin by establishing a basic understanding of the bank's history and client base before diving into the events that led up to the third-largest bank run in US history. In our upcoming discussion, we will delve into the risk management standards that financial organisations typically employ to avoid insolvency. Additionally, we will emphasise the pivotal importance of the CRO role within such institutions. Finally, the study will conclude by emphasising the critical role of robust risk management practices, effective regulatory oversight and organisational reforms in mitigating the risks associated with financial disasters and safeguarding the resilience of the banking ecosystem. Understanding the impacts and lessons of past financial disasters is essential to build a more stable and resilient economic landscape as the financial system evolves.
The evolving dynamic between airports and ground handlers in Europe: A handler's perspective
Authors: Bekaert Karel
Published: July 2024

From modest beginnings at Brussels International Airport, Aviapartner now has a presence at 29 airports in Belgium, The Netherlands, France, Germany and Italy — and more than 60 stations in total, including partnerships with local cargo handlers. This provides an ideal perspective on how European airports of different sizes manage their respective ground-handling markets, as well as the relationships they seek to create with ground service providers. This paper examines the provision of full ground-handling services at European airports and explores best practice in creating and managing a dynamic, efficient and quality-oriented ground-handling environment, with particular emphasis on the changing relationship between ground handlers and the airports at which they operate.
Value Adding Management (VAM) of buildings and facility services in four steps
Authors: Van Der Voordt Theo , Anker Jensen Per , Gerard Hoendervanger Jan , Bergsma Feike
Published: July 2024

This paper presents a new Value Adding Management (VAM) model that aims to support decision makers in identifying appropriate interventions in buildings, other facilities and services that add value to the organisation, to manage its implementation, and to measure the output and outcomes. The paper builds on Value Adding Management theories and models that use the triplet input-throughput-output, a distinction between output, outcome and added value, and concepts, theories and data on the impact of interventions in corporate real estate and facility services, change management and performance measurement. Furthermore, input has been used from a cross-chapter analysis of a new book in which 23 authors from five different European countries present a state of the art of theory and research on 12 value parameters: satisfaction, image, culture, health and safety, productivity, adaptability, innovation, risk, cost, value of assets, sustainability and Corporate Social Responsibility. The new VAM model follows the steps from the well known Plan-Do-Check-Act cycle, which are supported by various tools that were found in the literature or came to the fore in the state-of-the-art sections. In order to be able to select appropriate interventions in the Plan-phase, this paper includes a typology of typical interventions in corporate real estate and facility services that may add value to the organis­ation. The Check-phase is supported by an overview of ways to measure the 12 value parameters and related Key Performance Indicators (KPI). The new Value Adding Management model connects Corporate Real Estate Management (CREM) and Facilities Management (FM) with general business management in order to align CREM/FM interventions to the organisational context and organisational objectives. The VAM model opens the black box of input-throughput-output-outcome and is action oriented due to the connection to various management and measurement tools.
Does current legislation protect homeowners’ right to light with regard to solar panels?
Authors: Leishman Tony
Published: July 2024

Solar panels fixed to the roof of dwellings are becoming increasingly popular as more people become aware of renewable energy sources. It is currently estimated that 1m homes in the UK benefit from solar technology. Solar power enables homeowners to generate their own consumable carbon-free electricity and benefit from additional income, by selling excess power to the national grid under government incentive schemes such at FiT (Feed-in Tariff). Research into the technology of solar panels concludes that shadows cast over panels and obstructions blocking sunlight have a significant negative effect on the amount of power a photovoltaic system can generate. Current legislation is investigated to ascertain if existing laws can be used to protect a homeowner’s investment, with regard to interference caused by neighbouring owners who build dormer-style extensions or high-rise type developments. This paper reviews the Right to Light Act 1959 and the tort of nuisance, the result of which establishes that there is no such legal protection currently available.
Engaging your diverse alumni: Designing a new approach
Authors: Marshall Ivana , Lowe Katie , Wilkins Valerie
Published: July 2024

What makes alumni want to engage with their alma mater? Despite negative experiences and sordid histories, how can colleges and universities re-engage with their diverse alumni? William & Mary has identified several key ways to re-engage alumni and keep them engaged. For the purposes of this paper, alumni engagement will be defined in three ways; going, giving and serving. Going includes attending events regionally, virtually and on-campus. Giving is specific to financial gifts to the university — through pledges, gifts-in-kind or through alumni membership in a giving society. Serving includes but is not limited to activity on an alumni board or in other volunteer leadership capacities. The Alumni Association is in various stages of supporting identity-based alumni communities; which include Asian-Pacific Islander—Middle Eastern, Black/African American, LatinX, LGBTQ+ and the alumnae giving society, the Society of 1918. Throughout the development of programming for the aforementioned identity-based alumni comunities, the Alumni Engagement department has worked to overcome a number of challenges, most specifically, the general feeling of disenchantment with university experiences. As a practice, the Alumni Engagement and Inclusion Initiatives department works to keep intersectionality at the forefront of all alumni experiences. In this context, intersectionality is defined as the intricate composition of an individual’s identity; to include but not limited to age, race and ethnicity, gender, sexual orientation and socioeconomic status. With these demographics in mind, a focus on intersectionality captures the complexity of an individual’s identity, culture, values and life experiences. This paper utilises William & Mary as a case study for other colleges and universities to develop re-engagement efforts.
The implications of ‘notifiable non-licensed work with asbestos’: Practical difficulties for surveyors
Authors: Shutler Steve
Published: July 2024

This paper describes the practical difficulties that asbestos-containing materials can present for surveyors when considering the refurbishment, alteration and, ultimately, the valuation of a building. Health and Safety Executive guidance in respect of the different types of asbestos survey is discussed as well as the competency standards that must be attained by those responsible for undertaking these types of survey. The paper also explains the significance of recent legislation introduced to comply with the European Commission Asbestos Worker Protection Directive; in particular, the additional classification ‘notifiable non-licensed work’. The Control of Asbestos Regulations 2012 identifies three distinct categories of work with asbestos — licensed work, non-licensed work and notifiable non-licensed work. Each classification is defined, and an explanation provided as to the factors that must be considered in order to determine the applicable category of asbestos work. The author provides examples of work activities within each category and a Health and Safety Executive decision flow chart is presented as an aid to the decision-making process. Finally, the paper reviews a memorandum from the Asbestos Liaison Group relating to the partial relaxation of precautionary measures when soffits made of asbestos insulating board are removed.
Metrics of success: Measuring the effectiveness of BIDs and downtown district organisations
Authors: Ferguson Gary
Published: July 2024

Business improvement district (BID) research has historically been light on measuring organisation success and effectiveness. Many authors have focused on describing the novelty of BID programmes, as well as chronicling the evolution and expansion of BIDs around the globe. Some works offer critiques of the philosophy of BIDs, casting them as shadow governments, free to pursue undemocratic principles. Only a limited number of researchers have tackled the question of how to measure success and effectiveness of BIDs. This paper suggests that for most BIDs there will be no single metric of success. Rather, BIDs represent the amalgam of multiple stakeholder groups, each with different sets of success preferences. Using Ithaca, New York as a case example, the author details a survey of stakeholder groups in Ithaca that documents a broad array of success metrics. It is recommended that researchers as well as practitioners seek to utilise a scorecard/dashboard of the various key metrics that are deemed most important by the key stakeholder groups represented in a downtown district as a more accurate and comprehensive methodology for assessing BID success and effectiveness.
Adaptive logistics: Conceptualising strategies and best practices from humanitarian emergency supplies distribution
Authors: Schroeder Andrew , Elliott Cindy
Published: July 2024

In today’s globally driven marketplace, the endurance of supply chains is becoming increasingly critical for them to withstand long-term and short-term fluctuations of market forces. Many of the products necessary for basic needs and consumers’ discretionary spending come from complex global supply chains that face frequent external challenges and disruptions. So how can global providers build more efficient logistics practices and enduring supply chains? Humanitarian aid supply chains have discovered best practices and formulas for building resilient programmes to effectively do their work and could serve as a model. This paper explores how one organisation, Direct Relief, employs an innovative adaptive distribution strategy backed by smart maps, dashboards, other location technology tools powered by modern GIS (geographic information systems) technology. The authors provide a definition of adaptive logistics, share key examples of how it was implemented, and provide steps other organisations can take to improve their own supply chain and logistics operations.
AnaCredit: Why it matters to look at other regulations in context
Authors: Dorval Michel
Published: July 2024

In May 2016, the European Central Bank (ECB) adopted the regulation on the collection of granular credit and credit risk data known as ‘AnaCredit’. Although data management is a common thread running through multiple new regulatory requirements, when planning for AnaCredit compliance it is important to understand the requirements and potential overlaps with adjacent regulations. Banks need to find a more holistic and agile path to compliance that provides an agile end state with greater data granularity, better governance and regulatory reporting, and can accommodate future changes in market practices and regulations. From a forward-looking risk data management perspective, this means that comprehensive data structures should only be built once. They should enable the bank to capture all relevant data across business lines in a consistent and well-defined database structure that is easy to extract, analyse and report on. The end-to-end credit process will need to be consistent, deliver coherent data throughout the lifecycle of customer limits and exposures to facilitate the required data attributes without costly and time consuming manual data reconciliation.
OTC derivatives processing: Challenges and opportunities facing asset servicers
Authors: Graham Cherie A.
Published: July 2024

This paper examines the lessons learned and ten specific 'red flags' that can be extracted from a case study analysis of recent hedge fund blow-ups, with emphasis on the Amaranth Advisors loss event. An in-depth discussion is included on the recent US Senate report on Amaranth and the role that electronic unregulated markets played in that breathtaking event. Through a systematic analysis of Amaranth and other events, a list of criteria is established for evaluating the risk profile of an individual fund from the perspective of investors or other exposed entities, such as service providers. These recommendations include an analysis of the mix of trading activity on regulated versus unregulated exchanges, the role that models play in day-to-day management, risks inherent in promoting a star culture and attention to market practices.
The service provider’s dilemma: Applying two behavioural economic theories to CRE purchasing
Authors: Lessard Jeff
Published: July 2024

A better understanding of two important ideas in the discipline of behavioural economics can help corporate real estate executives improve decision making and secure better outcomes for their companies. This paper first reviews the Prisoner’s Dilemma experiment, exploring the value paradox of procurement-led buying processes. The paper then reviews the Winner’s Curse phenomenon, highlighting how such procurement-led processes can actually lead to suboptimal outcomes for purchasers. The paper closes with suggested ways to improve the purchasing process and the decision making of suppliers and purchasers.
How to satisfy break option conditions
Authors: Humphreys Emma , Preece Emma
Published: July 2024

This paper provides a detailed overview of how to validly exercise a break clause in a lease. While straightforward in theory, break notices frequently end up before the courts as the margin for error is small and implications high. There have been several high-profile cases in recent years where the validity of break notices has been challenged as the break clause has not been complied with ‘to the letter’. If successful, this will often result in the lease continuing (including obligations relating to payment of rent) until the lease expires or terminates for some other reason. This paper addresses some of those challenges, including ensuring valid service of a break notice and compliance with common conditions attached to the break (such as returning the property with vacant possession and complying with the lease covenants). There is a wealth of case law in each of these areas, with this paper providing an insight on the key issues to be aware of, and most notable reported cases.
The mediation of property and valuation disputes
Authors: Gould Nicholas , Patel Roma
Published: July 2024

Over the years alternative dispute resolution (ADR) systems have progressed, the pre-action protocols often require parties to consider ADR before using adjudicative procedures. As a result trends and rises in mediation in recent years are unfounded. Notably there has been an increase in the use of mediation in the construction and property sector. The combination of new technologies and COVID-19 has led to an increase in online mediation. This paper investigates research findings that shows the benefits of mediation in construction and property related disputes, namely its cost benefits and maintenance of working relationships and assesses the findings from Centre for Effective Dispute Resolution’s Ninth Mediation Audit. The process of mediation is an important one and choosing the right mediator should not be overlooked.
Safety at regional airports in Europe: Regulatory aspects
Authors: Kessler Gernot
Published: July 2024

The top 600 airports in Europe are subject to a new safety certification regime, based on new European rules. This is a complex process, especially for regional airports with their specific market position. This paper describes the mechanisms introduced by the new rules that should facilitate the foreseen certification processes, addressing airports’ needs for both flexibility and continuity. It offers a first look at the initial experiences of the implementation process, as well as considering the possible future benefits and challenges, with a special focus on regional airports.
The challenge of digital marketing attribution across internet devices
Authors: Hogan Christopher
Published: July 2024

With the rapid adoption of smartphones and tablets, the number of internet-enabled devices per internet user has increased over the last several years. As users employ multiple devices to complete their online objectives, the data used to understand online behaviour are increasingly fragmented. Piecing together a complete picture of activity requires the ability to identify users on every device used. Without user identity, there is no way to connect events on one device to events on another. This has implications for measuring the value of marketing investment as marketing attribution requires the ability to attribute some desired behaviour to marketing activity that occurred in the past. For websites that do not require login or registration and therefore do not have a source of user identity, the accuracy of marketing reporting will decrease as the number of devices used increases. This paper explores the issue of data fragmentation, its impact on the ability to measure marketing effectiveness, and possible solutions for addressing the issue.
Adapting Hollywood acting techniques to engage audiences
Authors: Doherty Kevin
Published: July 2024

This paper shows how the principles of storytelling that actors use to craft compelling, believable performances lend themselves perfectly to the discipline of marketing. Drawing on the scene study exercise — an activity common to acting conservatories the world over — the paper shows how marketers can deepen their understanding of human behaviour and motivation. With this enriched sense of empathy, they can then go out in the world to craft more meaningful stories that drive action. This paper sets a framework for developing the skills necessary for human-centred storytelling. It starts by examining theories of human cognition to explain why storytelling is so effective. It then provides a vocabulary for human-centred stories, borrowed from the author’s work as an actor in Hollywood. Throughout, the paper makes direct and practical connections between the crafts of acting and marketing, highlighting concepts that marketers of all disciplines can consider for their content and campaigns.
Targeted assets risk analysis
Authors: Bouwsema Barry
Published: July 2024

Risk assessments utilising the consolidated risk assessment process as described by Public Safety Canada and the Centre for Security Science utilise the five threat categories of natural, human accidental, technological, human intentional and chemical, biological, radiological, nuclear or explosive (CBRNE). The categories of human intentional and CBRNE indicate intended actions against specific targets. It is therefore necessary to be able to identify which pieces of critical infrastructure represent the likely targets of individuals with malicious intent. Using the consolidated risk assessment process and the target capabilities list, coupled with the CARVER methodology and a security vulnerability analysis, it is possible to identify these targeted assets and their weaknesses. This process can help emergency managers to identify where resources should be allocated and funding spent. Targeted Assets Risk Analysis (TARA) presents a new opportunity to improve how risk is measured, monitored, managed and minimised through the four phases of emergency management, namely, prevention, preparation, response and recovery. To reduce risk throughout Canada, Defence Research and Development Canada is interested in researching the potential benefits of a comprehensive approach to risk assessment and management. The TARA provides a framework against which potential human intentional threats can be measured and quantified, thereby improving safety for all Canadians.
Could emerging China and India resuscitate the UK’s high streets?
Authors: Khan Alyas
Published: July 2024

Perspectives emerging from a new generation of British-born Asian experts are bringing challenging and innovative approaches to some of the UK’s problems. This paper links the experience of living and working in marginalised black and minority ethnic communities to the crisis facing the dereliction of Britain’s high streets. It puts forward the daring proposal that high streets could be the focus for inward investment from emerging economies such as those of India and China, hosted initially by partners in the many diasporic communities here which still have strong links with their countries of origin. This raises interesting issues and challenges for current ideas and practice in urban regeneration.
The Eurosystem’s cyber resilience strategy for financial market infrastructures
Authors: Bayle De Jessé Marc
Published: July 2024

Following the financial crisis, legislation and standards aimed at improving capitalisation and liquidity, risk management, recovery and resolution have made the financial system safer and more resilient than it was 10 years ago. At the same time, however, digitalisation and globalisation have not only opened up new opportunities for individuals and businesses to obtain information, conduct business and communicate, but also enabled cybercriminals to conduct ever more sophisticated, targeted and destructive cyberattacks. Against this background, the Eurosystem — in its function as overseer — launched a strategy for cyber resilience of financial market infrastructures. This paper gives an insight into the Eurosystem’s strategy for ensuring cyber resilience in financial market infrastructures, which is embedded in an evolving universe of cyber-related legislation, standardisation and guidance in the EU and at international level. The aim of the Eurosystem’s cyber resilience strategy is to improve the cyber resilience of the EU’s financial ecosystem by enhancing individual financial market infrastructures’ readiness and by fostering sectoral resilience and collaboration, in the context of increasing interdependencies, vulnerabilities and threats. It consists of three pillars: financial market infrastructure readiness, sector resilience and strategic regulator–industry engagement. Overall, it is recognised that maintaining and improving cyber resilience is only possible if governments/government agencies, public authorities, committees and market actors adopt joint approaches, eg by agreeing and standardising common frameworks. At the same time, the responsibility to ensure cyber resilience is and stays with each and every financial institution and financial market infrastructure.
‘Rogue’ athlete endorsers: Using social identity theory to assess brand fit
Authors: Pokrywczynski James , Brinker David L.
Published: July 2024

Athlete endorsement deals typically assume that the brand will benefit from an association with the celebrity athlete's public persona. When athletes find themselves in trouble with the law, spouses or frustrated fans, brands like Nike, Reebok, Buick, Wrangler and others must ask, ‘Can these “rogue” sports celebrity endorsers resurrect their image and their endorsement power? Are there certain “rebellious” products that may be better suited for endorsement from such rogue celebrities? These are the key questions addressed in this research. Survey results asking respondents to assess real athlete endorsers with either a ‘rebel’ or benign brand show that matching rebel endorsers with rebel brands can lead to positive brand attitudes and purchase intentions. Social identity theory, which shows how consumers identify with the athlete, and how that rubs off on the brand, is used to explain the effects found in the study. Implications are addressed for marketers considering athletes as endorsers.
History, survey, conservation and repair of the Royal Naval Magazine of Cole Island, Esquimalt Harbour, Vancouver Island, British Columbia, Canada
Authors: Copsey Nigel
Published: July 2024

This paper is a brief summary of the history of the evolution of the magazine in Esquimalt Harbour that served the Royal Navy’s Pacific Squadron, based in the same harbour after 1862 and which was intimately entwined with the development of the British colony of Vancouver Island after its foundation by the Hudson’s Bay Company (HBC) during the 1840s. It also chronicles the conservation, repair and informed restoration of the magazine site over the last ten years, in which latter endeavour the author became periodically involved after 2014, culminating in a five-month stay upon the island, as resident mason-conservator and default caretaker, between July and November 2021. The paper draws upon the author’s original 2014 condition survey, and upon a paper ‘Lime in Canada’ written by the author for the Building Limes Forum Journal in 2020, while incorporating subsequent research and additional material and correcting some of the errors and omissions in both earlier accounts. The project was driven by the deployment of traditional skills and like-for-like materials within the modern western Canadian context, within which such skills and such an approach are scarce, seeking to demonstrate the benefits of these to the built heritage across the province of British Columbia and to encourage their widespread use for the conservation and repair of traditional buildings in the province.
Approaches to cyber security in small and medium-sized enterprises: Why it needs to change
Authors: Newman Simon
Published: July 2024

Over the last decade, the growth in technology has created numerous opportunities for businesses to improve efficiency, develop new products and services and reach new customers. But it has also provided an opportunity for the criminal fraternity to find new, and incredibly lucrative, ways of targeting victims from anywhere in the world. This has led to cybercrime becoming one of the fastest-growing types of crime affecting individuals, businesses and third-sector organisations alike. For example, in England and Wales, official government statistics show the number of cybercrime incidents has risen by 89 per cent in the past year alone. This paper describes the effect cybercrime has on small and medium-sized enterprises (SMEs), in particular those at the smaller end of the spectrum. The paper explains why SMEs are among the most vulnerable to a breach or an attack and what challenges they face against this growing threat. The paper also describes what the UK government is doing to support SMEs specifically.
Structural building defects in relation to insurance claims
Authors: Carter Giles
Published: July 2024

Subsidence (heave and landslip) was added as a peril to domestic insurance policies during the 1970s. Since then Insurance companies have paid out billions of pounds in claims, even though 50–60% of all claims made are declined. This article looks at the causes of cracking in domestic properties including those not caused by subsidence, explores the difference between subsidence and settlement and considers the causes including the impact of trees and drains.
Creating strong brand names: A framework for digital practitioners
Authors: Conejo Francisco J.
Published: July 2024

The brand name is a key element of a brand’s identity. However, they are sometimes neglected within the digital domain, affecting how products and firms later perform. This paper reviews the literature, and based thereupon, discusses some key features that make brand names more effective. Features are organised into a framework comprising four broad areas related to firm strategy, consumer processing, language and other aspects. Features are exemplified via brand names from the digital realm with some actionable guidelines provided. The framework offered will help digital practitioners develop stronger brand names, and steer naming practices within the sector towards a more objective, intentional and structured approach.
Reporting on donor intent to impact campus spending
Authors: Adler Liz , McBratney Shannon
Published: July 2024

Have you ever found a US$20 bill in your pocket or wallet that you did not know was there? This is the feeling we are hoping to give our campus partners with our new Fund Purpose Report. Being a large, decentralised university creates many challenges, one of them is how we get everyone on the same page in regard to how gift funds can be spent. This is the question we set out to answer four years ago. Our quest to solve this problem led us to an audit of every single gift fund we have, about 7,000 in total, and the creation of a dynamic report that is now being used across all four of our campuses, greatly impacting our campus spending. In this paper you will read about how we collected our data, how we added this data to our systems in a strategic way and how we transformed this data into a dynamic report.
Rethinking the work ecosystem : Employee motivation in the age of flexible work
Authors: Mcgregor Lisa , Bergmann Marshall
Published: July 2024

There has been a fundamental shift in how we work and real estate strategies require adaptation. Accelerated moves to effective distributed work and team models offer opportunities to create value for organisations willing to embrace change. Successful strategies work by connecting in ways to help employees stay engaged, productive and effective, thereby improving talent recruitment and retention. But the most effective strategies go a step further by connecting people to an organisational culture through shared mindsets and behaviours. Taking that extra step begins with organisations identifying the specific mindsets and behaviours they will need to achieve their core business purpose (‘why we do what we do’), which is then supported by three people-centric elements: culture (‘how work gets done’), place (‘where work gets done’) and tools (‘what enables work’). In the age of hybrid work, this framework involves aligning strategies for talent systems and the work ecosystem to drive business outcomes through a people-centric lens. To foster a winning culture, business leaders must first understand employee incentives and motivation. The human behavioural aspect of the workplace should not be underestimated. When it comes to workplace interactions, psychology research makes it clear that leaders can maximise engagement and drive lasting performance when they help their team members meet one another’s needs. So, which needs should leaders focus on? At Jacobs, we looked to research from the NeuroLeadership Institute, in which co-founder and CEO David Rock’s team identified five domains in human social experience that drive behaviour. They include status, certainty, autonomy, relatedness and fairness. Collectively, these domains make up what is known as the SCARF® Model. Each domain can be a powerful motivator. In organisations where the work ecosystem is built around satisfying these SCARF domains, employees are more likely to stay engaged, remain loyal and contribute at peak performance. This paper illustrates human drivers and how they can be leveraged to develop a strategic path forward.
Putting an end to snow-washing: The case for a publicly accessible corporate registry of beneficial owners in Canada
Authors: Cohen James , Caldera Sasha
Published: July 2024

The term ’snow-washing’ was discovered by Toronto Star and CBC journalists investigating the 2016 Panama Papers. The term allegedly comes from the intermediaries at Mossack-Fonseca, the law firm at the heart of the Panama Papers, where they essentially sold Canada with the idea of bringing dirty money to Canada and it will be cleaned like the pure white snow; hence, ’snow-washing’ entered the Canadian anti-money laundering (AML) lexicon. This reputation came about because Canada has a weak corporate transparency regime, with exceptionally little beneficial ownership reporting and AML enforcement. Canada’s beneficial ownership gaps have been known and reported by international organisations for some time. There have been a number of AML updates in Canadian regulations in preparation of the 2021 Financial Action Task Force (FATF) peer review, but as of writing, the largest piece of the enforcement puzzle has been whether a publicly accessible beneficial ownership registry will be implemented. In this paper, we argue why a publicly accessible beneficial ownership registry is a critical tool that Canada can implement to end snow-washing. To make the case for a publicly accessible beneficial ownership registry, we will discuss the background of Canada’s beneficial ownership regime; global trends and findings on beneficial ownership registries and how Canada can navigate the challenges of implementing such a registry in a federated country as well as balance privacy concerns.
How online tech is becoming loved in an offline industry: Case study of 3663
Authors: Weber Nicholas
Published: July 2024

Business-to-business has frequently been considered a late adopter of technology when compared with food retail. This may have been the case a decade ago, but digital marketing and online ordering are making their presence felt in the food service sector. This paper explores the ‘digital journey’ of one of Britain’s leading food wholesale distributors, 3663. It outlines some of the issues and challenges the organisation faced and discusses some of the insights and learnings it gained.
What is all the fuss about the shores? Sensible and practical reshoring and nearsourcing strategies
Authors: Chaturvedi Hitendra , Walker Jeffrey Garza
Published: July 2024

Since the COVID-19 pandemic there has been a resurgence of conversation around reshoring. Rising protectionism has added fuel to the fire. This paper looks at reasons for the rise of this movement and analyses if this has strong legs, or just a knee-jerk reaction due to the global supply chain collapse arising post-pandemic. It also analyses business sentiments around the reshoring movement to bring to the readers reality on the ground. Furthermore, the paper proposes looking at the reshoring phenomenon as a true risk management process across the global supply chain rather than a reactive approach to reshoring. The paper puts forth a data-driven argument on how the post-pandemic supply chain fiasco has given the US and Europe a window of opportunity to balance its supply chain risk of complete manufacturing dependence on China. Post-pandemic, and for purely economic and strategic reasons, businesses in North America and Europe should be aggressively looking to create a viable regional alternative to China’s manufacturing monopoly to hedge risk, and to do that we have proposed a three-pillar strategy. The paper is not proposing that business move all their operations lock, stock and barrel to Latin America, as that is not a viable strategy.
Stress testing: Where next?
Authors: Paisley Jo
Published: July 2024

Since the success of the Supervisory Capital Assessment Program (SCAP), many regulators around the world now use stress testing to assess the resilience of firms, the quality of their management and the stability of the financial system. The demands on firms have risen enormously. For global firms, the challenges of meeting bespoke regulatory requirements are significant. And as the costs rise, banking systems are better capitalised and accounting regimes are changing to become more forward looking, is it time to step back and consider the costs and benefits of stress testing? This paper provides an overview of stress testing from the perspective of someone who was intimately involved in setting up the first UK concurrent stress test and has run global stress testing at a globally significant financial institution. Enormous value can be unlocked from stress testing, particularly in times of crises. But there now needs to be greater focus on stability of requirements and arguably greater harmonisation — or at least coordination — across regimes for firms and regulators to extract maximum value from this powerful tool.
Weak and fragile state-related terrorism and entrepreneurialism
Authors: Meyerhoff Donald
Published: July 2024

Terrorist groups resident in weak states are comprised of tribal-like entities conducting numerous attacks against persons and property in developing or struggling regions of the world where socio-economic conditions and governmental controls are problematic. To better understand the environmental conditions and potential impacts that such attacks have on business interests, this paper examines terrorist attack data from 2018. The study utilises a correlative analysis of relationship strengths between predictor variables commonly associated with weak and fragile states experiencing a high volume of terrorist attacks. The study also examines the impact of terrorism on a state’s economic and entrepreneurial environment.