bluuebunny/crossref_metadata_2025 huggingface dataset:
Consumersâ€™ Perception regarding Service Quality in Aviation Sector in Agartala
Authors: Krishnankutty Raveesh
Published: January 2020

This paper intend to identify the factors affecting the consumer perception (when people chooses the services by compulsion not by choice) regarding the service quality among three domestic airlines namely Spice Jet, Indigo and Kingfisher, service providers in Agartala and to identify the most important factor in case of each domestic airlines. For achieving this objective a questionnaire was framed according to SERVPERF model and data from 110 subjects. Factor analysis and then regression analysis was carried out for extracting the factors and identifying the most important factor. We found that among the three airline service providers the number of factors loaded is different. Additionally, in case of Spice Jet and Indigo â€˜assuranceâ€™ and in case of Kingfisher â€˜safe and promptnessâ€™ factor is found to be most important factor.
Self-Efficacy: The Predictor of Educational Performance among University Students
Authors: Ahmed Ishfaq , . Shaista Jabeen
Published: January 2020

The basic intention of the present research was to explore the association between perceived academic performance and self-efficacy level of the students as it has been an un-explored research area in the Pakistan. Students were selected as an obvious target population. Sample consisted of 250 university students. Questionnaire was used as a data collection instrument. Major portion of the questionnaire had been taken form the research work done by Sherer et al. (1982). Out of 250 students, 212 students contributed in the data collection comprising 85% response rate for the study. SPSS 16.0 was used to analyze data. Findings of the study establish a weak positive association between level of self-efficacy (IV) and DV (perceived academic performance) as IV causes only 3.6% (.036) change in DV (academic performance). Hence, there is a weak dependency of perceived academic performance of students upon their level of selfefficacy.
Human Resource Practices and Job Performance in Pakistan, Analysis of a Hypothesized Model
Authors: Rehman M. Safdar
Published: January 2020

Human resource management is an emerging field of study in Pakistan. The purpose of this study is to identify the best human resource practices in the context of Job performance and offer recommendations for future research. This study reviewed many published articles in the major academic journals, focusing on the most important human resource practices, the relations between human resource practices and job performance. This study finds that Pakistan-based research on the human resource practices has been actively discussed in the major theoretical debates in the literature, and that Pakistan-based studies have extended previous models by identifying additional intervening variables. A hypothesized model on the basis of extensive review of the literature has been developed. It is recommend that future research in this area be more responsive to emerging methodological concerns of the field, and pay more attention to Pakistan-specific issues that may have significant organizational consequences.
Influential Role of Culture on Leadership Effectiveness and Organizational Performance
Authors: Ali Syed Kamran , . Adeel Razaq , . Muhammad Yameen , . Suleman Sabir , . Muhammad Asif Khan
Published: January 2020

The purpose of this research paper is to examine the influential role of culture on leadership effectiveness and organizational performance in Pakistan. Culture is discussed with its two dimensions, national and organizational culture. In this competitive and globalized arena, culture plays a significane role in the organizational performance and leadership effectiveness. It was also found that supportive leadership style is frequent in most of the orgnaizations in Pakistan. Participative leadership style has also a positive impact on organizational performane and leadership effectiveness but to some extent, but instrumental leadership style has a negative impact. This research paper is exploratory in nature which explains the importance of leadership styles and its impact on decision making which influence the overall performance of the organization. Our study is limited regarding the national culture and organizational culture as a mediating role. Practically there is some diversity among cultures of the Pakistani organizations which leades to the diversity in the leadership behavior.
Need for Parental Control and Mediation in Food Advertising to Children: A Review of Previous Research
Authors: Kaur Pavleen
Published: January 2020

Food advertising to children is recognised worldwide as contributing to obesity in children. Much of the research in this area has been carried out in US, UK and other developed countries that are fighting the obesity epidemic. The phenomenon is, however, not restricted to the developed world only, but is now trickling down to the developing countries, such as India. Therefore, it is pertinent that necessary measures are devised and implemented so that Indian children may not face the same situation. At present, when governmental regulations are less forthcoming and marketers are enjoying the potential offered by a huge and untapped market for western foods, it becomes imminent for the parents to intervene and protect their children from banal effects of food advertising. Therefore, the present paper seeks to review various studies conducted in this area to highlight the need for TV viewing mediation by parents in the Indian situation.
Bank Commitment to Ethics
Authors: Golja Tea , . KrstiniÄ‡ â€“ NiÅ¾iÄ‡ , . Marinela
Published: January 2020

This paper brings theoretical approach of ethics in financial industry as well as research results from Croatian banks. The role of ethics in financial industry becomes every day more important issue, also there are no more questions of ethics institutionalisation - it is a question of ethical behaviour. Research limitation was subject matter so sample was reduced to seven major banks in Croatia which are actively involved in creating ethical values. The paper implies stakeholdersâ€™ orientations which assure understanding, learning and improving organisation; as well as identification, development and implementation of appropriate strategy also larger attention in future should be given to institutionalisation of ethics, on every level, because main ethical dilemmas according to bank managers trace roots in society culture. The value of this paper is based on the uniqueness of the research results about ethics in Croatian banks.
Effects of Deceptive Advertising on Consumer Loyalty in Telecommunication Industry of Pakistan
Authors: Hasan Syed Akif , Subhani Muhammad Imtiaz , Mateen Ana
Published: January 2020

This study is an attempt to interrogate the effects of deceptive advertising on consumer loyalty in telecommunication industry of Pakistan. Four variables, Call Charges (CC), Network Coverage (NC), Network Quality (NQ) and Customer Service (CS) were used to measure deception in Telecom Ads and then its effect on consumer loyalty while the consumer preference is used as the proxy of consumer loyalty. 10,000 random individuals from telecom industry were selected to conclude the results. Testing specification confirmed that the deception overwhelmingly exists in telecom ads and none of the telecom companies were providing exactly the same quality of service in terms of Call Charges, Network Coverage, Network Quality and Customer Service, as they promise in their advertisements, while, the consumers are inclined towards the services where the deceptions are seemingly meager.
Identifying Effective Organizational Factors on Corporate Entrepreneurship in Tehran Municipality's Department of Urban Services
Authors: Khakbaz Peyman Pournasr , . Behrouz Zarei
Published: January 2020

the companies have realized the need for entrepreneurship and the entrepreneurial thoughts have penetrated in the administrative structures, because the growth, dynamics and survival of the modern organizations depends on the implementation of organizational entrepreneurship. Consequently, nowadays most of the organizations need organizational entrepreneurship development for growth and survival. The objective of the present paper is to fill the existing gap in the studies. The method of the research is a mixed one; in the qualitative stage, semi-structured and open interviews and investigation of related documents were used, and in the quantitative stage, the questionnaire was applied to gather data. In the researchâ€™s quantitative stage, a statistical population consisted of managers, employees of the case study were considered, and the simple random sampling method was used. In addition, in this stage, the questionnaires were used as the data collection tool and the experts in the qualitative stage measured the researchâ€™s validity, and the questionnaireâ€™s reliability was approved through Cronbachâ€™s alpha of 0.88. The mean analysis was applied in this stage for the data analysis. The findings of this paper shows that the effective organizational factors in organizational entrepreneurship in Tehran Municipality's Department of Urban Services are categorizes in the seven issues of managerial support, availability of resources, reward systems, corporate culture, entrepreneurial strategies, and risk taking.
Impact Of After Sale Service Characteristics on Customer Satisfaction
Authors: Choudhary Ali Iftikhar , . Muhammad Asif , . Rashid Mehmood Choudhry , . Zafarullha Siddique , . Asif Mughal
Published: January 2020

Researcher examines the impact of after sale service characteristics on customer satisfaction in home appliance industry of Pakistan. To what extent does characteristics like delivery time, installation of product, warranty time of product, feedback implementations and quality of service provided satisfies customers? In this globalized market, organizations try to differentiate themselves, so they tend to provide value added services to its customers; according their needs and wants. After detail and extensive review of literature researcher found that after sale service is essential in retaining and satisfying customers. Due to limited time, quantitative study is not possible. Practically our study benefitted for the manager of the organization that are mostly related to home appliances, so that they can check the customers trend towards after sale services characteristics i.e. delivery, installation, warranty, service quality and feedback.
Web 2.0: A Movement within the Learning Community
Authors: Ahmed Amira Mahmoud
Published: January 2020

Web 2.0 technologies provide members of the learning community with new and innovative ways to create disseminate and share information both individually and collaboratively. This phenomenon has been termed e-Learning 2.0. However, e-Learning 2.0 is more than the application of these technologies in the learning community; it is a movement that is beginning to transform the nature of learning. In this paper we present and explain four Web 2.0 technologies - blogs, wikis, podcasts, and social networks - and look at how these technologies are currently being used by staff. We consider the use of Web 2.0 technologies by students to find and share information and to form support communities and then we explore a Web 2.0 pedagogical model that would connect students - tomorrowâ€™s professionals - with todayâ€™s professionals in order to enhance student education through providing collaborative learning opportunities together with ready access to multiple sources of information and expertise.
Leveraging Technology towards HR Excellence
Authors: M. Dileep Kumar.
Published: January 2020

The last decade has seen a significant increase in the number of organizations gathering, storing and analyzing human resources data using Human Resource Information Systems (HRIS) (Ball, 2001; Barron et al., 2004; Hussain et al., 2007; Ngai & Wat, 2006). HR to benefit almost every realm of business operations is leveraging technology. Many technology applications support Human Resource functions like erecruitment, employee tracking system, performance management software, e earning mode etc are helping dramatically to improve HRâ€™s ability to carry out effective talent management and get better employer brand. Integration of technology and HR not only mean harmonious co-existing but would also mean the journey towards business excellence. This paper explores the understanding on positive impact of Human Resource Information System (HRIS) currently in use for people management with perception on Information Communication Technology (ICT) applications adopted by many industries. The study follows qualitative research as its plan of action in gathering information. The information gathered in crosschecked with industry to cross check the reliability.
Improving Employee Engagement: Making the Case for Planned Organizational Change Using the Burke-Litwin Model of Organizational Performance and Change
Authors: Boone Joyce B.
Published: January 2020

This case analysis focuses on a community college program environment, which is challenged by low employee participation and engagement. The purpose of this writing is to describe an assessment and proposal for planned changed in this program based on the Burke-Litwin Model of Organizational Performance and Change (Burke, 2002). The outcome of the assessment and plan for change is a theoretically based strategy applicable to this organization and suggested for consideration by other organizations where the presenting problem (low engagement in this case) is a symptom of deeper and underlying issues related to employee morale and organizational culture. This example is submitted to promote practitioner reflection in any organization challenged by low employee engagement, participation, or involvement. The depiction of the case describes the problem, a review of alternative organizational models to address it, the selection of an appropriate model, and the plan of action, which was proposed, consisting of initiatives to address the issues at specific points within the organization.
Technology Readiness and Users Satisfaction towards Self-Service Technology at Malaysian Airport
Authors: Halim Nik Ab
Published: January 2020

This study examines the relationship between four dimensions of Technology Readiness Index (TR) namely optimism, innovativeness, insecurity, discomfort, and the level of customerâ€™s satisfaction towards the use of self-service technology (SSTs) at the airport. SSTs used by the airport operators or airlines at the terminal for check-in or when performing other transactions includes booking airline ticket online, kiosk check-in and mobile check-in. At the same time, this study also tries to look at whether there is any difference in technology readiness between different demographic groups of Malaysians. Survey questionnaires were distributed to passengers at Kuala Lumpur International Airport (KLIA) and Low Cost Carrier Terminal (LCCT) in Sepang, Selangor, Malaysia. The result of the analysis shows that innovativeness and optimism have a positive relationship with customer satisfaction. There are also differences in technology readiness among different gender for innovativeness and insecurity index. The implication of the study suggests that Malaysiaâ€™s airport or airline providers should increase customer satisfaction especially by introducing new innovative technology at their premises. The findings may also help firms develop their strategy to further increase the customerâ€™s satisfaction when using the selfservice technology (SST) at airports in Malaysia.
The Relationship between Work Satisfaction and Service Satisfaction in Perspective of Financial Specialist-Customer Relationship
Authors: Liu Chun-Chu , . Chien-min Huang
Published: January 2020

This study is based on customer relationship management (CRM). The purpose of the study is to explore the relationship between customer relationship and job satisfaction of financial specialists in perspective of customer treatment satisfaction. The study on customer relationship is divided into five aspects, which are awareness, exploration, expansion, commitment, and dissolution. Job satisfaction is divided into two aspects including internal and external satisfaction. The relationship of the aspects is studied through questionnaires, descriptive statistics, and multiple regression analysis. Results show that CRM and the financial specialistâ€™s satisfaction have significant effects to the financial specialists and customer relationship and the financial specialists and customers satisfaction. Therefore, we would propose to the decision-makers of banks the following recommendations on enforcement of CRM in banks and increase of the financial specialistâ€™s work satisfaction.
Book Review: Bernankeâ€™s Test: Ben Bernanke, Alan Greenspan, and the Drama of the Central Banker
Authors: Srinivasan Shiva Kumar
Published: January 2020

Its a Book review. Check out full PDF instead
Intellectual Capital, Corporate Governance and Firm Performance
Authors: Tsai Jia-Hua , . Shiow-Ying Wen
Published: January 2020

This paper aims to exam the connection among intellectual capital, corporate governance and firm performance. Firm performance measured by Tobinâ€™s Q is an important indicator. Business function such as R&D, advertising, and human resources, after adjusting for sales, remains important factors. Especially, management team should be aware of using leverage because excessive debt usage leads to poor Tobinâ€™s Q. Investors should be cautious of capital structure when forming their investment portfolios. Although the influences of ownership structure on firm performance are not consistent, the effects are significant. Finally, whether there is independent director and the holdings ratio of board of director definitely affect the firm performance.
Customer Relationship Management in Industrial Bank
Authors: Kumar Dileep
Published: January 2020

Banking sector is in the midst of acute competion at national and international level. The way banks entertain and maintain their customers that determins its future business opportunities and development. Inorder to maintain the customers, employees working in banking sector need to be well equipeed with adequate skills in relationship marketing. A case study has been conducted in one of the Malaysian Bank* (name changed) inorder to asertain the significance of Customer Relationship Management. Lessons about the importance of employeesâ€™ in the the implementation of Customer Relationship Management (CRM) is well established though this case study. This case study is an eye opener to the management and leaders of banking sector, inorder to have effective empoloyee engagement and development.
Corporate Social Responsibility and Consumer Behavior: A Study from Pakistan
Authors: Safi Adnan
Published: January 2020

Pakistani consumers must be well informed that, in achieving their corporate goals, organizations now bear greater responsibility to develop healthy environment and aware society. This study aims towards assessment of the impact of Corporate Social Responsibility on Consumer Behavior in Pakistan and to analyze whether consumers reckon Organizationâ€™s CSR initiative before buying decisions of goods and services. Carroll definition of CSR was adopted here that addresses whole range of economic, legal, ethical and philanthropic responsibilities. A Survey Questionnaire in this regard was carried out and 313 responses were collected across the different corners of Pakistan that further lead to culmination of this analysis report. The analysis showed that there is significant positive correlation between all CSR components and consumer behavior. However, Pakistani consumerâ€™s priority appeared to be different than offered by Carrollâ€™s Classical Pyramid, where economic responsibility was considered to be the greatest priority, followed by philanthropic, legal & ethical responsibilities.
Computeralization of Seaport Operation Management: Competitive Issues and Need of ICT Advancement
Authors: Bohari Abdul Manaf
Published: January 2020

In the perspective of seaport management, computeralization is the top priority issues as related on sustaining their operation and profitability. The dramatically change of global operation of seaport management with un-predictable situation has potential to exposed the seaport management with the major challenges where Information and Communication Technology (ICT) has play a vital role. In the one hand, ICT has potentially to bring the seaport management into the right way in order to face the current change of business environment. However, in the one hand, ICT has potential to brings risks, damage and any kind of negative impact to seaport operation if they miss-implement the suitable strategy to faced in the current practice of operation. As a fundamental of discussion, there are some current trends on seaport management issues will analyzed. The main objective of the paper is to discussed some current trends on competitive advantages issues that faced by seaport operation firms. Secondly, the paper is discussed the sophistication of Information and Communication Technology as used in the operation of seaport management. In the unpredictable business environment, ICT should integrate with seaport management strategy which can help the firms to strengthening their business in the global market position. Finally, some suggestion was made to guiding the seaport authority in integrating ICT sophistication with traditional management of seaport operation as alternatives way.
A Study of Various Aspects of Internet Financial Reporting: A Case of Malaysian Auditors
Authors: Azli Mohd Noor
Published: January 2020

The objective of this research is to analyse the important items in the disclosure of benefit IFR to company and users, factors companies to engage or not engage IFR and some audit issues that can be used to describe the level of IFR from auditorâ€™s perception. Questionnaires were distributed to 100 auditors. A total of 40 questionnaires were completed and returned, giving a response rate of 40 percent. Based on the literature review of the IFR from the survey towards auditors indicate three items of benefit IFR to user are helps users in the decision-making process, provides accessibility to the users, increase timeliness and efficiency in obtaining financial information. Meanwhile, three items on benefit IFR towards company are attract foreign investors, attract local investors, and promote company wider to the public. On the other hand, three factor influence companies to engage IFR because enhancement of corporate image, stability and improvement in share prices and competitors in the industry. Whilst, three-factor Company not to engage IFR because requires expertise from the company, concerned over disclosure of propriety information and concerned over security information. Finally, the findings of this study also cover audit issues, for example the conversion or transposition processes involved in publishing information on the internet is susceptible to error, information on the internet is exposed to access and modification by unauthorised users both external and internal to the reporting entity and that information on the internet has the potential to be very fluid. Lastly, the limitation of this study was also highlighted and there are suggestions for future research.
Does â€œYâ€ Generation Managers Attributes is Associated with Technology Adoption Behavior?
Authors: Normala Normala , . Dileep Kumar M.
Published: January 2020

It is a dilemma to professionals that whether they should adopt technology to improve their functional contributions and thereby enhance business performance. Changes in the generations have different approaches to adopt technology application in their work life. As we see the differences in Generation X and Generation Y, in their features and characteristics, it is hypothesized that such differences also expect in professional approach in the adoption of technology for effective functional dissemination. This particular study follows a qualitative research methodology that to explore the relationship between Generation Y professionals in their attitude towards adoption of technology in business operations.
Impact of Capital Gains Tax on Stock Investment in Pakistan
Authors: Lodhi Khalid Mahmood
Published: January 2020

This study analyzes the impact of capital gains tax on stocks investment in Pakistan. Whenever there is an increase in the value of a capital asset realized over its cost it is termed as capital gain and the tax imposed thereof is called Capital Gains Tax. The study finds that levy of Capital Gains Tax results in lower volume of stock investment and lesser growth in assets/securities whereas the revenues have also declined as further investments have declined due to the fears of documentation of small investors by the tax authorities.
Analysis of Risk using Value at Risk (VaR) After Crisis in 2008 Study in Stocks of Bank Mandiri, Bank BRI and Bank BNI in 2009-2011
Authors: Fadhila Hasna , Rizal Nora Amelda
Published: January 2020

Value at Risk (VaR) is a tool to predict the greater loss less than the certain confidence level over a period of time. Value at Risk Historical Simulation produce reliable value of VaR because of the historical data and measure the skewness of the observe data. So, Value at Risk well used by investors to determine the risk to be faced on their investment. To calculate VAR it is better to use maximum likelihood, which has been considered for estimating from historical data and also available for estimating nonlinear model. It is also a mathematic function that can approximate return. From the maximum likelihood function with normal distribution, we can draw the normal curve at one tail test. This research conducted to calculate Value at Risk using maximum likelihood. The normal curve will be compared with data return at each bank (Bank Mandiri, Bank BRI and Bank BNI). Empirical results demonstrated that Bank BNI in 2009, Bank BRI in 2010 and Bank BNI in 2011, had less value of VaR by historical simulation in each year. It is concluded that by using maximum likelihood method in the estimation of VaR, has certain appropriates compared with the normal curve.
Impact of Human Capital on the Organizationâ€™s Innovative Capabilities: Case of Telecom Sector in Pakistan
Authors: Khan Samar Hayat , . Abdul Majid , . Muhammad Yasir
Published: January 2020

The purpose of this study is to investigate the impact of human capital on organizationâ€™s innovative capabilities in the narrative context of Pakistan. Today various organizations recognized the significance and importance of the intellectual capital. Without any doubt in knowledge-intensive organizations like telecom sector organizations intellectual capital plays a vital role in the contemporary aggressive and everchallenging business environment. The organizations can achieve competitive edge over its competitors by mean of innovation. By effective utilization of intellectual capital organizations can enhance innovative capabilities. Intellectual capital can be classified into three classifications named as human capital, structural capital and relational capital. Human capital is the main component of the intellectual capital and considered as a main aspect for the organization in order to perform in this diverse and unpredictable business environment. The conception of human capital now became mainstream issue for both academics and business practitioner all around the world. However, in the context of developing countries like Pakistan concept of human capital is still under explored. In this study at hand the impact of human capital organizationâ€™s innovative capabilities i.e. radical and incremental innovative capabilities are examined. Three hypotheses were developed in order to test the relationship between human capital and innovative capabilities of telecom sector organization in Pakistan. To accomplish the objectives of this study survey method was used in which data was collected through questionnaire. Telecom Sector of Pakistan has been taken as unit of analysis. The collected data was analyzed with the help of SPSS by applying the correlation and regression test. Results of correlation and regression analysis showed that there is a strong relationship between human capital and organizationâ€™s innovative capabilities in telecom sector of Pakistan and all three developed hypotheses were supported.
Multiprotocol Label Switching in Vehicular Ad hoc Network for QoS
Authors: Qureshi Kashif Naseer
Published: January 2020

Vehicular Ad hoc Networks (VANET) provides a wireless communication between vehicles. VANET applications play a significant role in the transportation sector such as vehicle safety, environmental efficiency, traffic control etc. Vehicular Ad hoc network is a subclass of Mobile Ad hoc networks. One of the main concerns in transportation is quality of service (QoS). In VANET, various solutions proposed for quality of services and these solutions applied on layer 2 and layer 3. In this paper, we proposed a Multiprotocol Label Switching. MPLS is an efficient and effective technique that forwards the packets across the network by using the contents of the labels attached to the IP packets. MPLS is known to be a layer 2.5 technology because it supports both data link layer or layer-2 and layer-3. The use of MPLS as backbone networks has increased over the past few years as compared to traditional IP networks, which were based on Iayer-2 technologies. MPLS is a forwarding method used for backbone network. In this paper, we improve quality of service in term of delay, packet loss and throughput in highway areas.
Analysis of Quality of Knowledge Transformation Path to Learning Organization at Copper Carving Cluster in Central Java
Authors: Widiartanto Widiartanto
Published: January 2020

The purpose of this study was to determine the effect among variables of disciplinary learning organization (personal mastery, mental models, shared vision, thinking systemic, and team learning). The benefit of this research is to develop a model of knowledge transformation path quality as one of the strategies to manage environment change around Copper Craft Cluster. Samples of 90 workers were chosen by Slovin at 10% critical value of 716 populations as workers at the Copper Carving Cluster Tumang Boyolali, Central Java as a chosen research location. The technique sampling was proportional random sampling. The validity and reliability were tested. The data analysis method has been used descriptive analysis and inferential statistics (used path analysis). The benefit of this research was to develop a model of quality of knowledge transformation path as one of the strategies to manage environmentâ€™s change at the Copper Craft Cluster. The results showed that there were a positive and significant influences among variables as follow: personal mastery discipline on mental models discipline ; personal mastery discipline on shared vision discipline; personal mastery discipline on systemic thinking discipline; mental models discipline on shared vision discipline; mental models discipline on systemic thinking discipline; systemic thinking discipline on shared vision discipline; mental models discipline on team learning discipline; systemic thinking discipline on team learning discipline; and shared vision discipline on team learning discipline.
Double-way interrelations customersâ†”products
Authors: Trifu Alexandru
Published: January 2020

On the one hand, the impulse in the case of these interrelations and the proper functioning of any company producing/providing services is represented by the needs and motivation of the customers, these aspects leading to determining their behavior in the process of their acceptance / rejection of the products/services they are provided. On the other hand, the products or services should be tailored according to the requirements of the customers and consumers and they should consider the satisfaction of a set of desires and needs, including the ones expressed by the Maslow's Pyramid of Needs. In order to highlight these multidimensional double-way interrelations, one surely needs, at the same time, to use the marketing sub-function in a case study in symbiosis with the other functions, sub-functions and highlighting tools of the analyzed firm or company. Any purchasing act follows to simultaneous reach more goals, the consumer having to manage between positive motivations and the negative ones, the last category acting as a break. In the double-way interaction, the redirecting of the negative behaviors, along with the improving the supply characteristics are the appropriate ways of winning. A key role in this action is played by the customer loyalty programs which provide a strengthened interrelation and a win-win type beneficial strategy.
A Career Success of the Distributors in Multi-Level Marketing (MLM) Company
Authors: Siahaan Elisabet , . Yasmin Chairunisa M.
Published: January 2020

Nowadays, MLM Company around the world are highly developed, and companies especially in Indonesia have been using a system of direct sales to the consumers. The career structure in MLM Company has been very much acknowledged. However, not all MLM distributors are able to achieve the line of succession. The purpose of this research is to analyse the main causes of career success in MLM Company. This study uses both quantitative and qualitative methods. The selection of samples is carried out using a snowball technique which retrieved as many as 198 distributors registered at the Multi-Level Marketing (MLM) Company in Medan, namely; PT. Herbalife Indonesia, PT. Orindo Ayu (Oriflame), PT. Sophi Martin Indonesia, PT. K-link, PT. Tupperware Indonesia and PT. Amway Indonesia. The result of the study finds that entrepreneurial competency and committment simultaneously have a significant influence to the career success of MLM distributors. Moreover, the study finds a partial relationship between the entrepreneurial commitment and motivation that has a significant effect on career success, while the entrepreneurial competency does not partially influence the success of career significantly. The results also show that entrepreneurial motivation is a moderating variable that is able to strengthen the influence of the entrepreneurial commitment to career success, as well as between the entrepreneurial competency and career success.
Accountability Perspective: Implementation and Reporting on Spending Fund of Papua Special Autonomy
Authors: Agustinus John
Published: January 2020

The purposes of this research to identify (1) the Special Autonomy Law, local government regulations and compliance in determining financial performance or management of special autonomy funds, (2) compliance, supervision, accountability of special autonomy funds in determining accountability for the management of special autonomy funds, (3) knowledge related to education and experience on which to base effective management and efficient fund and provide benefits to the people of the province. The qualitative paradigm is used in this research and phenomenology methods. The findings showed: Implementation of accountability required a strong commitment from the governor and the entire staff of the agency concerned, ensure proper use of resources is consistent with legislation in force, indicating the level of achievement of goals and objectives that have been set. Oriented to achieving the vision and mission, as well as the results and benefits obtained, honest, objective, transparent, and accurate, Presenting success or failure in achieving the goals and objectives that have been set.
Inter Relationship between Team Conflict Management, Employee Satisfaction and Organizational Performance
Authors: Rana Asif Mehmood , . Kashif-ur-Rehman
Published: January 2020

Team work in competitive environment has attained greater Importance for organizations to enhance their performance. This paper is described the team conflict management with its antecedence like trust, task interdependence and managerial coping skill, whereas dependent variables i.e. team conflict management styles, employees satisfaction and organizational performance has been chosen as outcomes. To evaluate the deduction of other studies have been made part of this paper. This paper is conceptual in nature henceforth, relations between independently and dependent variables have been described. Studies proved that there is a strong relation between team conflict management with employeeâ€™s satisfaction and organizational Performance. It is recommended that to Executives, Managers Trust and Task interdependence between the team members have positive impact on TCMS (Team conflict management styles). Present paper provides the solution to handle the conflicts within the team and with the team. Future research is directed for its empirical testing of TCMS modelâ€ should be replaced with sound implication.
Relationship between Brand Perceptions and Satisfaction: Empirical Study on Skin Products in Malaysia
Authors: Xue Tiyu Swed , . Ooi Bee Chen , . Tan Ee Fang , . Lee Kuan Chen , . Goh Jih Yi
Published: January 2020

In the highly competitive marketplace, marketers for the skin care product are facing challenges with identifying the consumerâ€™s brand perception and brand satisfaction. Brand satisfaction is perceived as an important issue on skin care industry. Obviously, customers are the important stakeholders in organizations and their satisfaction is a priority to the company. This study aims to investigate the relationship between brand perceptions and brand satisfaction on skin care products with four independent variables (quality, promotion, image and preference). This study employed the statistic software of SPSS version 19.0 to evaluate 200 sets of questionnaires which collected from students, undergraduates, working adults and other respondents. The findings in this study shows that the brand perceptions on quality, image and preference have positive and significant relationship with brand satisfaction on skin care products. However, the relationship between brand perception on promotion and brand satisfaction is being rejected. Thus, the marketers can focus on perception on quality, image and preference to increase customersâ€™ brand satisfaction to capture and retain them.
The Performance of Unit Trust Industry in Malaysia
Authors: Shari Aminah
Published: January 2020

This study measured the efficiency of fixed income unit trust funds and equity unit trust funds for the period of January 2004 to December 2014. A total of 36 fixed income funds and 109 equity funds were evaluated using stochastic frontier analysis (SFA) technique with three inputs (expense ratio, portfolio turnover ratio, and fund management stated fee) and one output variable (return). The econometric technique was used to measure the portfolio efficiency score as well as to compare the efficiency of fixed income funds and equity funds. The results indicated that the average efficiency score for equity unit trust funds was higher than fixed income unit trust funds. Nevertheless, when the samples were categorized into panel data, the average efficiency score for fixed income funds increased throughout ten years. Meanwhile the average score for equity funds was consistent over the years. It shows that time is invariant for equity funds. However, this means that the performance efficiency for both types of funds was considered excellent and efficient. The results indicate that the mean efficiency achieved in unit trust industry is almost 100% of its potential output.
Logistics Information Systems (LIS) on the Go-Mobile Apps and Social Media
Authors: Gruenwald Hermann
Published: January 2020

Logistics has evolved over the past few decades from transportation and warehousing to global Supply Chain Management (SCM). This requires the coordination of the flow of material, money and information. The velocity of doing business has increased and manual operations have been automated. Modern Logistic Information Systems (LIS) with all its logistics related sub systems are replacing muscle power with brain power and pencil and paper with smart phones and social media. The virtual aspect of logistics has become equally important to the physical realm of transportation and warehousing. Supply Chain Management (SCM) deals with getting the right stuff to the right people at the right time in the right amount. To accomplish this task there are a number of more or less integrated logistics software application. Demand forecasting models based on historical data from data marts and data warehouses with built in seasonality and pricing models. Load planning software to appropriately palletize, containerize and load trucks, trains and vessels. Route planning software with real time traffic and weather updates combined with Global Positioning Systems (GPS) to reduce transportation time and fuel costs. Warehouse Management Systems (WMS) to receive, put-away, store, receive and marshal the shipment. Electronic documents accompany the shipment from purchase order, letter of credit to customs clearing and back-haul charges. While these applications in the past have been mostly desktop applications used in the office at the management level, the move is to mobile applications. The footprint of LIS is getting smaller and is moving from the desktop to the Smartphone. At the core of any logistic information systems (LIS) is electronic communication. With the advent of the internet and social media personal communication has taken on other forms. With smart phones and tablets like the I-Phone and I-Pad e-commerce advanced to m-commerce. While technology enables the global supply chain, how do future logistics professionals feel about applying this cutting edge communication technology in their personal and professional lives? This quantitative study compares the aptitude of Thai logistics management students towards the use of social media and modern mobile telecommunication technology in their personal lives and in the context of professional use in connection with logistics information systems (LIS).
Using the Social Network for Business Sustainability: Examining Start-up SME Firms in Malaysia
Authors: Surin Ehsan Fansuree , . Mohd. Hazman Fitri Hussin , . Mohd. Najib Saad , . Mior Harris Mior Harun
Published: January 2020

The purpose of this paper is to examine social network among SME firms in Malaysia. Specifically, this paper aims to investigate the usage of social network among Malay ethnic entrepreneurs in the start-up phase of SME firms in manufacturing sectors. Secondly, this paper aims to investigate the relationship between social network and business performance of the start-up manufacturing SME firms in Malaysia. The research data were collected through self-administered and mail questionnaire with a stratified random sample of 83 SME firms around Malaysia. The hierarchical regression was used for hypothesis testing. The result shows that Malay entrepreneurs used extensively business contact in their social network. For the hypothesis testing, the hierarchical regression shows that social network has significantly positive relationship with business performance. This paper contributes to the body of knowledge especially to the social network theme in Malaysia which is considered to be in the infant stage still. The discussions of the results, the contribution to the body of knowledge as well as limitations of the study are also discussed.
A Qualitative Approach to Analyze Marketing Communication Based on AIDA Model
Authors: Rehman Fazal ur , . Shabir Hyder , . Sadaqat Ali
Published: January 2020

In present spirited business environment, marketers and advertisers are facing trouble in the selection of viable marketing channels. Obviously, mobile phone and electronic mail are the two interesting communication sources. This study aims to emphasize on the effectiveness of mobile and email marketing channels using AIDA model. The study applied qualitative approach to collect data through semi-structured interviews from the registered customers of a retailer and whole sales company â€œMetro-Habib Cash & Carry Pakistan (MHCCP)â€. The collected data were analyzed through matrix structure by defining themes and color codes. The sub-rows and columns were re-arranged with the help of iterative approach to properly manage the data. The study clarified that mobile marketing channel creates better market attention, interest, desire and purchase action as compared to email marketing channel.
Designing a Project Management Integrated System
Authors: TAHRI Houda
Published: January 2020

The assurance of a good project tracking from the analysis of his opportunity until its realization is the basic condition for its success. This tracking requires making available, the project manager or PMO, of a variety of tools that support the managerial activity and optimize the time available to management. The purpose of this study is to define a project management system that integrates twelve management functionalities (planning, project portfolio management, Content Management, collaboration platform, issues management, deliverables management, resource management, Change management, Configuration management, Workflow Management, Electronic document management and Satisfaction surveys). Thus, final system will integrate, in addition to the key features found in existing project management software, five additional functionalities and a specific additional module of portfolio management to support multi-criteria analysis projects and maturity assessment of project management.
Trade Liberalization and Foreign Direct Investment in Malaysia
Authors: Nordin Sabariah , . Gairuzazmi B. Mat Ghani
Published: January 2020

A decision to establish foreign direct investment (FDI) involves a lot of critical thinking, especially in deciding a place to locate the investment. Evaluation and consideration comprise of costs and benefits of launching the FDI. This study focuses on time series data for the sample period of 1970 to 2009. The main objective of this study is to identify the major determinant of the inward flows of FDI for Malaysia by employing the bounds testing (ARDL) approach to cointegration. Of all the variables being tested, trade openness is found to be the most influential variable in attracting the inflows of FDI as it shows consistent results in the short run as well as in the long run in all models being tested. Since the trade openness which represents the liberalization of the Malaysian economy could induce the inflows of FDI, some policy actions can be taken up to enhance the trade openness.
Project Evaluation Trend in Thailand Based on Critical Factors Index
Authors: Champathed Kereboon , Chansa-ngavej Chuvej
Published: January 2020

Abstract: This paper aims to investigate the recent trend of the use of project evaluation techniques based on opinions of financial managers in Thai firms. The research uses a questionnaire built on a Sense and Respond (S&R) method called Critical Factors Index (CFI). It examines the trend using such CFI terms as importance, experiences, expectations, gaps, deviations and direction of development. The results show several critical areas for improvement needed including customer perspective and the traditional use of payback technique for project evaluation in the firm. The results also show that the needed improvement is more critical in small firms than in medium and large firms. The results further show that the improvement needed is more critical for merchandizing firms than for manufacturing and service firms.