bluuebunny/crossref_metadata_2025 huggingface dataset:
The emerging role of the chief analytics officer and its implications for consumer-driven businesses
Authors: Aryapadi Manikantan , Moitra Rohan
Published: July 2024

From machine learning that can predict fashion trends to social media listening tools that can resolve customer service issues, organisations are increasingly using analytic approaches to make important business decisions. The growing impact of data analytics and the wealth of benefits it can unlock cannot be ignored. In a 2016 survey of Fortune 1000 companies, more than one-third of executives cited generating business insights as a core reason to invest in Big Data, while one-third cited faster decision-making. This burgeoning use of analytics presents unique opportunities and challenges, including essential questions such as where analytical capabilities should be housed within the organisation, how to manage interactions and reporting across functions, and how to set up a leadership structure that nurtures and develops analytical capabilities. As a new addition to the C-suite, a chief analytics officer has the power to accelerate the use of analytics while also integrating a variety of functions and ensuring that best practices are adopted throughout the company. This paper focuses on the nature of the role and how it will evolve. The authors discuss various operating models, reviewing the advantages of each and discussing the structure that many companies are gravitating toward.
A new regulatory evolution: Cryptocurrency and the securities industry at the crossroads
Authors: Angotti Alma , Klauder Adam , Bjelland Karina
Published: July 2024

With the global proliferation of virtual currency, regulators continue to analyse the market to determine the optimal framework for regulation. A key issue in this evolving regulatory environment is the outstanding question of how virtual currencies should be classified: as securities, commodities, assets or currency, and which government agency should regulate these products. This paper provides an overview of the current regulatory landscape and provide steps that firms and compliance professionals can take to minimise the potential anti-money laundering (AML) and sanctions risks of participating in the cryptocurrency market. Faced with an uncertain and rapidly changing regulatory landscape, this paper encourages cryptocurrency companies that engage in trading and exchange activity to consider implementing a risk-based compliance programme for addressing financial crime risk that is comparable to what a securities broker-dealer would have, considering the similarities they share with the securities industry.
How machine learning can improve decisions and automate manual processes in freight forwarding
Authors: Palke Ksenia , Lunderman Spence
Published: July 2024

Machine learning (ML) is becoming ubiquitous, yet it is still heavily underutilised in the logistics industry. This paper showcases the role of ML in modernising decision making in freight forwarding. After introducing the concept of ML at its simplest application in freight forwarding, a few examples from a time-critical tech-enabled logistics company, Airspace, are showcased to support the idea. The benefits and costs of ML are highlighted with a focus on what business metrics are improved by implementing ML. In the current world, any logistics company not investing in ML development is abdicating strategic advantage to their competition and losing the ability to compete with the more technologically forward-facing companies.
Redefining the modern urban office : The role of gardens in elevating productivity and well-being in the workplace
Authors: Shade Eric , Bishop Eric
Published: July 2024

This paper discusses the role of gardens in elevating productivity and well-being in the workplace. It outlines the well-researched psychological benefits of engagement with nature, explores the concept of biophilia and its role in architectural practices, describes the potential of gardens in urban office spaces and outlines key fundamentals and goals of office green spaces. It also references case studies through local projects, such as The Gardens at Promenade in Atlanta, where these principles were implemented and key outcomes were achieved for office tenants and the community at large. The paper first introduces the large body of research describing the impact of green space on human health. It touches on the natural environment’s influence on stress levels, productivity and attention capacity. The authors reference studies published in the National Library of Medicine and The Experience of Nature and Frontiers in Psychology to lay the groundwork to later describe how green space can prove beneficial in the office space. The discussion of biophilic design leads into a discussion of three fundamentals of gardens in modern office spaces — connection, attraction and respite — and outlines design that aligns with these fundamentals. The paper provides examples of the authors’ success in designing such spaces and offers an insightful guide on achieving similar outcomes.
A pan-European fraud taxonomy : Do you speak fraud?
Authors: Moes Annick , Ruesing Meral
Published: July 2024

Understanding the myriad activities of fraudsters, and finding effective measures to rapidly counteract them, continues to be a vexing problem for payment service providers (PSPs) — a challenge that is being intensified by the move to a 24/7/365 and real-time payments environment. To strengthen the fraud detection and prevention tools available to PSPs, there are growing efforts within the industry to create a pan-European ecosystem for sharing fraud data and intelligence, facilitated by regulatory and legislative developments. To ensure that the benefits of these new tools can be fully reaped, this paper argues that there is a need for PSPs to get their own houses in order by harmonising the fragmented fraud terminologies and internal reporting requirements in practice today. By leveraging the Euro Banking Association (EBA) Fraud Taxonomy — a common pan-European vocabulary for fraud categorisation — PSPs can ensure their data are not just comparable across the European ecosystem, but also granular and actionable. This paper contends that the move to this pan-European fraud taxonomy will serve as a foundational step in the introduction of fraud data sharing solutions.
Beyond sustainability: Decarbonisation, health and wellness 20 storeys above Times Square
Authors: Walker Jonce
Published: July 2024

This paper details the process of creating a new sustainable workplace for Schrödinger’s New York City office, occupying four floors of 1540 Broadway in Times Square. The paper discusses how the project brought together a collaboration of stakeholders from Schrödinger’s leadership and HLW, including the team’s internal sustainability consultancy, BEYOND, to develop a workplace that prioritises health, well-being and the environment equally. The paper details the ambitious goals for both creativity and performance while explaining the process of pursuing three different rating systems — LEED v4 ID+C Gold, Fitwel 2 Stars and WELL Health-Safety — to solidify Schrödinger’s commitment to promoting an inspirational and ecologically conscious workplace culture.
Alumni affinity group models
Authors: Schanz Jeffrey M.
Published: July 2024

Alumni affinity groups should not exist to perpetuate themselves for the group’s sake but to advocate, advance and support the organisation as a whole. This paper provides a brief overview of alumni affinity groups at universities and the role these groups play in strengthening the connection between the university and alumni. Four affinity group models are described and used to illustrate the current landscape of affinity programmes as a method of alumni engagement and how these groups have evolved over time. There is one ideal model that is recommended that shows a balance and shared vision between the affinity group and the university.
Increasing control of operations and improving financial performance at regional airports: A case study of Viggo Eindhoven Airport
Authors: Melissen Jelmer , Jochems Philippe
Published: July 2024

This case study describes the growth and development of Viggo in both its volume and its level of professionalism. Viggo is a privately owned airport service provider at Eindhoven Airport and Lelystad Airport in The Netherlands. A strong growth rate in the beginning of this century required Viggo to shift from the traditional ground handling of legacy carriers and charters to being a broad airport service provider handling mainly low-cost carriers. The explosion in volume and complexity led to many organisational and operational changes. This case study focuses on the implementation of the continuous improvement methodology and how evidence-based management is achieved through the creation of data-driven decision-making in both the operational execution and the improvement cycles. The implementation of these concepts substantially improved the operational efficiency and effectiveness while creating a stable and profitable financial situation at a regional airport fully reliant on low-cost carriers. The case tends to set an example for regional airports, its service providers and other stakeholders sizing between two and ten million passengers annually in how continuous improvement and data-based evidence can increase the control of operations and boost financial results.
The future's bright, the future's branded: How branding is the future of the marketing research industry
Authors: Davison Lucy , Buckley Paul
Published: July 2024

People working in market research and consumer insights advise clients on their brands a great deal – it is often our bread and butter. But in this paper the authors propose that researchers often do not apply that learning to themselves. It suggests that in order to thrive and survive in the future, agencies and the industry as a whole should think and behave like true brands, with a strong philosophy and view of how the world works. The paper looks at how another B2B industry has approached this issue and reinvented itself successfully. The authors suggest that good branding could change existing perceptions of researchers as dull, grey and boring; it could attract new talent to the industry; engage audiences; demonstrate that we are a dynamic and exciting business; enable us to compete with a broader range of competitors; charge more money and behave with confidence in the future.
Old building, new life : Three curtilage-listed buildings reimagined and repurposed for the future
Authors: Robinson Lydia
Published: July 2024

Curtilage-listed buildings are often overlooked; their small scale, specificity of function, lack of services and condition often present challenges for conversion. This paper uses three case studies to demonstrate how these types of buildings can be imaginatively converted to residential use and adapted to modern-day living while still retaining their charm and special qualities. The Old Flax Shop is a conversion of an agricultural building into holiday accommodation, the Cotswold Coach House required a new addition to create a space suitable for modern family living, and the Bull Pen and Barn at Porch Cottage required structural intervention to ensure longevity of the building. This paper seeks to illustrate that a conservation-led design approach can allow these modest buildings to have a use and place in our communities while still retaining the special qualities that make them attractive and loved by many.
Electronic payments and remote deposits: Will banks move past products to solutions?
Authors: Wilson Uma
Published: July 2024

The shift to electronic payments throughout the
US economy is driven by an irresistible logic of cost
savings and convenience for customers and financial
institutions, but, in some ways, the changeover from
paper to digital has been piecemeal and slow. Adoption
of electronic payments has advanced the most through
consumer use of credit and debit cards, as well as
banks' and businesses' provision of technology to
support the cards. Although cheque writing has declined
in the past decade, cheques remain the most common
form of non-cash payment. Businesses still handle
billions of those cheques manually and deposit them
through traditional processes, which involve carrying
stacks of paper to a bank. Since the Check Clearing
for the 21st Century Act (Check 21) took effect in
2004, electronic cheque-handling systems have broached
the mainstream of business. Users range from giant
retail chains to small independent companies, and
techniques such as remote deposit capture have gained
acceptance. But studies show that adoption has a long
way to go. The latest Federal Reserve survey of depository
institutions found 57 per cent of inter-bank cheques
in 2007 were presented to the paying bank in the form
of original paper cheques, and 15 per cent more were
presented as substitute cheques or electronic with
paper to follow. Fewer than one-third were converted
to electronic form and deposited remotely — a lost
opportunity for businesses and their banks. This paper
argues that financial institutions must integrate
tools such as remote deposit into comprehensive solutions
for businesses, driven by the customers' desire to
drive efficiency and strengthen security in treasury
management. The increasing commitment of banks to
building customer relationships on a digital platform
will accelerate a shift from products to solutions
— and transform bankers from selling services to
serving as true partners.
Enhancing resiliency for elderly populations : Shelter-in-place planning and training at facilities serving elderly populations through the Rhode Island Senior Resiliency Project
Authors: Smith Richard , Mozzer Michael , Albanese Joseph , Paturas James , Gold Julia
Published: July 2024

Elderly populations are disproportionately affected by disasters. In part, this is true because for many older adults, special assistance is needed to mitigate the consequences of disasters on their health and wellbeing. In addition, many older adults may reside in diverse living complexes such as long-term care facilities, assisted living facilities and independent-living senior housing complexes. Planning for each type of facility is different and the unique features of these facilities must be considered to develop readiness to deal with disasters. Based on this, the Rhode Island Department of Health established the Senior Resiliency Project to bolster the level of resiliency for the types of living facilities housing older adults. The project involves performing onsite assessments of energy resources, developing site-specific sheltering-inplace and energy resiliency plans, and educating and training facility employees and residents on these plans and steps they can take to be better prepared. Based on the feasibility of conducting these activities within a variety of facilities housing older adults, the project is segmented into three phases. This paper describes survey findings, outcomes of interventions, challenges and recommendations for bridging gaps observed in phases 1 and 2 of the project.
Reconciliations: The forefront of regulatory compliance procedures
Authors: Gordon Maryse
Published: July 2024

Establishing a control framework for protecting the integrity of data that is used to monitor the financial services market is a top priority for regulatory reporting entities. Demonstrating there are adequate operational procedures surrounding the management of data reporting, alongside an efficient and robust technical infrastructure are key components to proving compliance with regulatory reporting obligations around the world. Accuracy, completeness and timelines of data submissions allow regulators to effectively monitor the industry for malpractices, and forms the basis for investigations, fines and enforcement actions. As regulation continues to evolve, requirements become more complicated, deadlines become tighter, and regulators become less tolerant, a spotlight is shone on data quality. How can firms ensure quality data is being captured and reported? How can firms reduce the risk of regulatory scrutiny as a result of erroneous data? Identifying a framework to safeguard the integrity of data throughout an organisation, and ensuring the end-to-end workflow of data transformation is validated through standardised reconciliation processes is an activity high on the agenda within the industry.
A customer- and business-driven healthcare access model
Authors: Fleischer Mark T. , Schneider Chris , Brandt Terry , Robinson Jill M. , Kamath Janine (Coelho)
Published: July 2024

Whether centralised or decentralised, healthcare access models provide varying degrees of benefit to customers and to the organisations they serve. Mayo Clinic Health System in Southwest Minnesota, United States, is a community-based practice of 23 clinics and 6 hospitals that has undergone an evolution of its access model. In 2010, a centralised access model was adopted, including the physical location of schedulers, which was expected to offer greater efficiency, flexibility and staff savings. However, in 2016, the region noted concerning trends of low patient and provider satisfaction with scheduling, decreasing patient access and less-than-optimal patient throughput, all subsequently contributing to declining financial performance. Early concerning trends led to further investigation of practice areas and geographical sites that had notable appointment capacity yet low patient access and throughput. Provider productivity rates, calendar management and patient access varied substantially. Performance in scheduling operations was below par because of limited connection with the practice. The combination of practice variation and a centralised access model was causing an increase in scheduling errors, consistent rework/rescheduling, less-than-optimal patient access, low provider calendar fill rates and high levels of dissatisfaction for patients and providers. Our group was tasked with analysing the problems and developing a new scheduling model. This paper describes the resulting model: a hybrid of centralised and decentralised models, which promised the benefits of both and involved transformation in clinical practice operations and access management. Standardisation for provider scheduling and template management was enhanced. Pods of scheduling personnel were embedded in practice areas. The proximity of the pods to physician, nursing and other clinical staff allowed for increased collaboration and communication. The hybrid model improved access metrics for average speed to answer, abandoned call rates, patient access and throughput, financial performance, and patient and provider satisfaction.
Sponsored by a robot? How the human likeness of virtual influencers influences purchase intentions towards sponsored products
Authors: Jang Haneul , Jin Eunjoo , Bright Laura , Wilcox Gary
Published: July 2024

With the rapid development of artificial intelligence (AI) technologies and the emerging trend of influencer marketing, virtual influencers have become promising advertising tools for marketers. Based on computers are social actors (CASA) and uncanny valley theory (UVT), this research study conducted a pilot study (N = 155) and an online experiment (N = 293) to investigate how the perceived humanness of virtual influencers affects their advertising effectiveness. The results indicate that the perceived humanness of virtual influencers increases perceptions of eeriness, attractiveness and authenticity. The increased perceived attractiveness and authenticity of virtual influencers, in turn, leads to more positive attitudes towards the virtual influencers and purchase intentions towards the advertised products. Furthermore, the current study found that such effects were moderated by the perceived similarity between consumers and virtual influencers. The theoretical and practical implications are discussed.
COVID-19: Reimagine – How and where the world will work differently
Authors: Polster Tamás , Gillen Nicola , Vlachopoulos Dimitris
Published: July 2024

This paper focuses on potential long-term consequences of the COVID-19 pandemic on office accommodation. The paper reviews how work and technology could change workplace demand, as well as have an impact on location strategies, to predict where and what forms of offices would be required in the next 5 to 15 years.
The shift from online performance to more holistic brand efficiency measurement and the need for standardised online ad formats
Authors: Attia Karim H.
Published: July 2024

Reviewing the current developments in the online advertising market, this paper first provides an overview of the current methods for measuring online brand advertising campaigns. It highlights that the goal of online brand advertising is to focus on getting a brand-oriented message to potential customers, for which targeting specialists provide several future-proof products, such as programmatic and real-time advertising solutions. To determine their efficiency, several holistic measurement methods have been established, which this paper outlines. It will argue that these methods are more relevant than dominant online performance metrics such as the click-through rate. Secondly, the paper argues that a set of unified branding standards is indispensable for the further establishment of online brand advertising. While a first step towards such a set of standards has been made with the establishment of IAB Europe's Brand Advertising Committee, this paper outlines in detail the tasks that lie ahead in its endeavours towards a unified and universally acknowledged standard framework for brand advertising across digital platforms.
Initial response to a range of physical threats in an office environment
Authors: Stewart Russ , Thorne Peter
Published: July 2024

The paper proposes that there are a number of low-probability, but not insignificant, physical threat scenarios relating to the office environment that warrant an initial response capability (in addition to fire evacuation drill). Explosive, contamination and intruder scenarios are included in the threats’ scope. The term ‘initial response’ essentially refers to first actions relating to how and where to direct people to preserve life safety. Given the likelihood that an organisation would not have any emergency services support in the early stages of an incident, it follows that it is likely that the organisation would be ‘on its own’ to assess, decide and execute the initial response. Aside from any moral obligations, the paper proposes that there are potential legal obligations to compel an organisation to be so prepared. An important consideration explored is the feasibility of having an effective initial response capability. The relative simplicity and low cost of implementation and maintenance of a response is described. Lastly, the point is made that, aside from fire evacuation (which is a drill), all the other threat scenarios discussed require some decision making. It is not possible to be 100 per cent correct 100 per cent of the time. A decision support matrix is described with the objective of increasing the percentage chance of making the most appropriate decision most of the time. In particular, this is seen as an area for further discussion.
Artificial intelligence for smart bidding
Authors: Shandilya Pratyush , Murphy Laura , Perales Fernando
Published: July 2024

Growth in industry digitisation in recent years has resulted in consumers, manufacturers and service providers succumbing to the allure of the online platform, leading to the erosion of the long-standing supremacy of traditional businesses. With increasing competition among manufacturers both at local and global scope, it becomes crucial for them to make intelligent digital marketing decisions which could help get ahead of their competitors. Artificial intelligence (AI) has proven to be an effective medium for supporting decision-making in digital marketing. This paper discusses the application of contextual multi-armed bandits to optimise the bidding strategy used by digital advertisers in main search platforms. The highly scalable algorithm, apart from suggesting a winning strategy in an advertising auction, also enables clients to improve return on investment (ROI) using digital advertising.
Integrating mobile into marketing strategy
Authors: Doherty Aine , Kearns James , O’Rourke Vicky
Published: July 2024

As the use of mobile devices among consumers proliferates, it is important for managers to understand how they can effectively integrate mobile marketing into their marketing strategy. The objective of this research was to explore the current use of mobile marketing by Irish businesses and provide a set of guidelines for the effective integration of mobile marketing into marketing strategy. This process included a thorough review of mobile marketing theory, its application, use and attitudes towards it. Seven in-depth interviews and three focus groups were conducted with managers and consumers in Ireland in 2013 and the findings were comprehensively analysed. The findings identify that managers are largely unclear about how to use mobile marketing and that organisations lack structured mobile marketing strategies. The outcomes of this research are presented as a set of guidelines which will contribute not only to the literature but also to support practitioners in their objective of using mobile marketing in a more considered and strategic manner.
What executives need to know about knowledge management, large language models and generative AI
Authors: Earley Seth
Published: July 2024

This paper discusses the opportunities and risks presented by large language models (LLMs), which power the popular and widely adopted Chat-GPT types of applications. The potential benefits include support for enhancing the customer journey and efficient management of an ever-increasing volume of information for employees. Risks include hallucinations (made up answers by generative AI that are not factually correct), exposure of corporate intellectual property (IP) to training models, lack of traceability and audit trails and misalignment with brand guidelines. The approach to handling risk described in this paper is retrieval-augmented generation (RAG), which references corporate knowledge and data sources in order to identify precise answers and retrieve exactly what users want. The paper also outlines the need for a knowledge architecture which enables enriched embeddings into vector databases which retain the context of intelligently componentised content. Using RAG requires knowledge hygiene and metadata models, and the paper discusses an experiment in which results were measured with and without the knowledge architecture. The improvement was significant: 53 per cent of questions were answered correctly without the model versus 83 per cent with the model. The use of RAG virtually eliminated hallucinations, secured corporate IP and provided traceability and an audit trail.
Central banks, cryptocurrencies and monetary stability: Same game, same rules?
Authors: Impekoven Christoph , Werne Jochen
Published: July 2024

In this paper, the authors delineate the differences between stablecoins, in particular, and ‘fiat’ currencies, in general. When you have read this paper, you will know what a stablecoin is, what types there are, how it differs from the US dollar or the euro and why the most important currency in all worlds is ‘trust’.
[Re]building the digitisation lab at the University of Tennessee Libraries: A framework for success
Authors: Moore Jeremy D. , Trott Louisa
Published: July 2024

Drawing on the experience of the University of Tennessee Libraries, this article provides a framework to aid institutions with their decision making when building or expanding still-image digitisation services. Factors, such as construction, purchasing and deployment are discussed from an equipment-neutral, project management perspective to provide administrators, managers, and technicians with a common language and roadmap to success.
Improving healthcare access and availability with matching of care
Authors: Leifland Catharina Wingner , Nordgren Lars
Published: July 2024

The purpose of this study was to contribute to the development of a model including parameters for matching health-care services to patients. Inspired by ‘engaged scholarship’, the researchers practised continuous and close collaboration with practitioners at Region Skane in Sweden. The agenda was based on questions and experiences that evolved from theory and experience gained during previous research, while the practitioners’ agenda was based on problems and solutions arising within the organisation. As a result, mutual interpretations and concept creation were created and thus also the exchange of knowledge, information and competence between researchers and practitioners. The thoughts concerning the parameters included in a matching model emerged during meetings. The supportive data was conceptualised, converted and incorporated into an array of parameters illustrating coordination and matching in healthcare. T he healthcare matching concept, meaning a specified form of coordination, was applied as the main concept in the study. One contribution regarded how the coordination of health-care services occurs in Region Skane. An additional contribution was a discussion about which parameters are essential to include in the development of a matching model. Finally, there was a consideration concerning what kind of social values the matching model created. A fruitful way of implementing a matching model in healthcare is making use of a pilot project at a smaller organisation in a Swedish region.
Developing a regulated leadership model: An inquiry into what differentiates successful senior managers and leaders in regulated organisations?
Authors: Storer Gary
Published: July 2024

Since the financial crisis, regulators around the world in financial services and beyond have recognised that the quality of leadership and its impact on culture, governance, risk management and conduct is a key factor in avoiding failure of regulatory organisations. In this paper, the author describes his research into the skills, characteristics and ways of thinking that differentiate the more successful leaders of highly regulated organisations, as well as some of the unique challenges they face both personally and in their roles. His regulated leadership model sets out these factors and can be used in reviewing leadership capability, as well as in assessing candidates for leadership roles and developing and coaching current and future leaders. The model should be of interest to leaders themselves as well as regulators, risk functions, human resources practitioners, leadership educators and business schools.
The applicability of the GDPR to the Internet of Things
Authors: Pham Phuong Le
Published: July 2024

Once upon a time internet users accessed the internet via a telephone network, paying for mbps (megabits per second). Now, the Internet of Things (IoT) is one of the biggest technological changes to influence the daily lives of human beings. People are unaware of their daily use of the IoT. Why? Because it is now ‘normal’ to have such devices for daily use. It makes our lives easier; however, the IoT is entering a new era. Recent developments of the IoT include automation, massive data processing and the use of artificial intelligence in systems to improve services and business models. Processing data of individuals falls under the General Data Protection Regulation (GDPR), an EU regulation to ensure the fundamental rights of individuals in cases of personal data processing. This regulation came into force on 25th May, 2018. This regulation aims to protect the rights and freedoms of individuals, and it is necessary, from a business point of view, to protect these rights while improving business models and still keep innovating. This paper indicates the key challenges for recent developments of the IoT, now that the General Data Protection Regulation has come into force; it will also give some practical guidance to keep businesses going while at the same time complying with the GDPR.
Managing the assets and metadata in the ITV archive: A strategy led by content rights
Authors: Powell Heather
Published: July 2024

To sensibly manage an archive consisting of more than one million assets, ITV has used rights data to make the collection's potential transparent to senior management and to drive decisions and effort, both strategic and practical. This paper describes the categorisation of the content into a ‘gold’, ‘silver’, ‘bronze’ and ‘heritage’ framework based on a combination of ownership, sales and distribution rights. This information forms the basis for the allocation of all operational procedures associated with metadata-gathering, digitisation and security, and drives a new content management structure.
McCarran International Airport: A case study in enhancing passenger processing efficiency
Authors: Ingalls Samuel
Published: July 2024

Airports around the world are taking an increasingly active role in providing systems that enhance passenger processing efficiency. McCarran International, the world's11th busiest airport, is no exception. This paper details McCarran's evolution from an airport with almost no technological involvement with its passengers to one where technology touches nearly every passenger in multiple ways on a nonstop basis.
Communities of work: Creating place in the workplace
Authors: Donnelly T. Patrick , Ferguson Justin , Collett Chris , Garrett Valerie , Neltner Thomas
Published: July 2024

As we have all observed, the COVID-19 pandemic has changed our relationship to work and where work happens for the foreseeable future. With this understanding comes the need to re-evaluate how we use the workplace and what the workplace means to the people using it. While people have found they do not need the workplace to necessarily do all of their work, they have come to acknowledge that they do miss people and the social interaction and collaboration enabled through physical closeness in a shared place — their community of work. In rethinking the workplace, other design-related fields and areas of scholarship can provide important insights regarding the intersection of people and place in communities, organisations and companies. For instance, it is possible to look to the fields of both urban planning and urban design for insights as to how to structure and sustain communities while creating experiences that support connections, reflect culture and bring people together through shared meaning. Tied to these fields is the practice of community design, which looks to use physical design to truly support and celebrate the sociocultural aspects of communities. Lastly, the theory of place provides an understanding of why the difference between generic space and a community-reflective place is critical to the success of communities. Together, these three lines of thought have helped inform a burgeoning theory of communities of work. Fifth Third Bank’s transformation of its mid-20th-century campus in the heart of downtown Cincinnati serves as an early, real-life example of this theory in action.
Will your plans survive a crisis? Principles for ensuring an effective recovery
Authors: Jones Brendan
Published: July 2024

Guided by international standards, internal governance and government policy, most businesses and organisations will have continuity plans. There is, however, a significant difference between a having a plan and providing an effective response and recovery to a crisis event. This paper will explore six principles that will ensure an organisation can provide an effective response to significant business disruptions. Two real-life case studies provide practical examples of these principles at work.
Media and the digital continuum
Authors: Wallen Lincoln
Published: July 2024

Media have been the poster child for all the major effects of digitisation: new consumer experiences as well as new ways of manufacturing, product distribution and monetisation. Media businesses have also been a focus for understanding the potential disruption that markets and companies can experience through the increased use of digital technology. This paper argues that media have a special relationship with digital technology, and the commercial disruption that media companies experience arises from the historical organisation of pre-digital media businesses into product creation and distribution arms, rather than seeing products and distribution as two indivisible aspects of the ‘media experience’. For media companies to thrive in the digital age and avoid the major effects of disruption, a tighter integration of media production and distribution is required, based on an organisation that brings creative and technological expertise together in a process of continual reinvention of total media experience.
Why are digital tools so pivotal in compliance?
Authors: Stenderup Søren
Published: July 2024

This paper reviews the major money laundering incidents and the identified shortfalls versus the legislative requirements. Furthermore, the complexity of being compliant is outlined and the need for digital approaches is discussed and recommended.
Business improvement districts and the influence of historical community development: The Forest Avenue and South Shore BIDs of New York City
Authors: Ziebarth Dan
Published: July 2024

Business improvement districts (BIDs) have become increasingly prevalent entities in urban neighbourhoods and communities. BIDs are non-profit organisations established to deliver public services and improve economic conditions by imposing additional assessments on property owners. BIDs are invariably intertwined with the communities they are established to serve, and as a result understanding the complex relationship between BIDs and communities is imperative. This paper seeks to evaluate the role historical community development and community actors play in the development and implementation of BIDs by utilising a case study analysis of two BIDs in the New York City borough of Staten Island. Findings from this study reveal that historical patterns of community development are the principal determinant of the organisational objectives and budget allocation of BIDs. Further research concerning the interconnection between communities and BIDs is also suggested.
The fringe benefits of change and the importance of re-envisioning workflows
Authors: Stephenson Shaula M.
Published: July 2024

The Skirball Cultural Center (SCC) in Los Angeles, California, is a cultural centre and museum with a mission based on 4,000 years of Jewish core values and 400 years of democratic ideals, focusing on inclusion and welcoming people from all communities and generations. In pursuit of that mission, the SCC organises and presents art, music, theatre and literary events, and educational programming, much of which is documented photographically and stored in a digital asset management system managed by the Susanne Kester Archives at SCC. The decision to upgrade the archives’ digital asset management system yielded unexpected changes to the department’s workflow and the scope of the digital collection. This case study examines the challenges that accompanied the upgrade of the digital asset management system and the unanticipated benefits that derived from the change.
The role of corporate real estate in developing countries of the Asia-Pacific region
Authors: Mutreja Rajesh , Lee Chua Ming , Guha Apara
Published: July 2024

This paper discusses the current role, multifaceted challenges and opportunities that the future holds for the corporate real estate (CRE) function and CRE professionals operating in developing countries, which often share several common trends. It identifies the drivers of change, as the real estate activity moves from a largely unorganised sector to an organised sector. It highlights the multifaceted challenges faced by the CRE function, eg talent acquisition and retention, ‘work from anywhere’ workplaces, centralisation of processes and the need for increased collaboration with procurement, HR, Finance and IT, etc. Finally it highlights how the CRE role is moving up the value curve and how CRE professionals are acquiring the skills and mindset of a ‘solution provider’ rather than merely a ‘service provider’.
Using an IIIF as trunk approach to digital collections delivery: Case study of the Rising from the Ashes Oral History Project
Authors: Baggett Mark Patrick , Gore Emily
Published: July 2024

Rising from the Ashes: The Chimney Tops 2 Wildfires Oral History Project is a project led by the University of Tennessee Libraries in collaboration with the City of Gatlinburg and the Anna Porter Public Library. The community-based oral history project documents the immediate and ongoing impacts of the 2016 Chimney Tops 2 wildfires, one of the largest natural disasters in Tennessee history, by recording interviews with individuals who experienced the wildfires or their aftermath. The interviews were conducted in both English and Spanish and comprise a mix of both video and audio-only recordings. While transitioning to a new repository system, the team decided to develop a stand-alone solution leveraging the IIIF presentation version 3 application programming interface for serving the oral histories. This paper describes the project and the team’s experience implementing the project to this new specification.
Market outlook: Demystifying the Indian real estate landscape
Authors: Nair Ramesh
Published: July 2024

This paper covers the entire umbrella of Indian real estate as well as the disruptors in each sector. The sector is undergoing a paradigm shift and is expected to transform further. The article discusses the traditional real estate asset classes of residential and commercial, as well as the growth of the industrial and warehousing segment.
Comparing analysis of social media content with traditional survey methods of predicting opening night box-office revenues for motion pictures
Authors: Najafi Hossien L. , Miller Darryl W.
Published: July 2024

For many years, consumers’ self-reported behavioural intentions have been successfully measured through traditional surveying tools. Purchase intention is very often used for predicting likely levels of demand for new products. More recently, use of social media content has gained popularity as a viable alternative for gauging consumers’ intention to buy. For example, Twitter has been used by many researchers for predicting box-office returns for movies with promising results. This paper investigates how traditional surveying tools compare with the use of social media. Specifically, surveys regarding intention to see a movie were administered during the same period as tweets about the movie were collected. Traditional behavioural intention measures were compared with various measures of tweeting activity to gauge how well each correlates with movie opening night box-office receipts. The results show that the two methods are very comparable.
Coordinated communications for comprehensive campaigns
Authors: Mitchell Tom
Published: July 2024

In 2017, the University of Florida (UF) publicly launched a US$3bn campaign — the most ambitious campaign in its history. A campaign of this magnitude would require comprehensive and coordinated communications that connect the vision of a complex and dynamic university with the passions of its many diverse donors, connections that would have to be made in an increasingly fractured and cluttered communications environment. This paper provides guidance and examples for designing, developing and executing an effective campaign communications strategy and plan with specific focus on advancement organisations operating with decentralised models.
Desarrollo de una mezcla asfáltica tibia bajo criterios técnicos y medioambientales
Authors: Alexander Hugo , Alfonso Carlos , Darío Wilmar
Published: July 2024

Este libro presenta los resultados del proyecto de investigación "Desarrollo de una mezcla asfáltica tibia bajo criterios técnicos y medioambientales", el cual fue financiado por el Centro de Investigaciones y Desarrollo Científico (CIDC) de la Universidad Distrital Francisco José de Caldas. El estudio buscó desarrollar una mezcla asfáltica amigable con el medio ambiente que experimentara propiedades reológicas, mecánicas y de durabilidad similar o superior a las de mezclas tradicionales de concreto asfáltico. Para tal fin se evaluó la respuesta físico-mecánica y reológica que experimentó una mezcla asfáltica tibia desarrollada en laboratorio, empleando un aditivo químico líquido denominado HUSIL. Este aditivo espuma los asfaltos colombianos a temperaturas cercanas a los 80°C, lo que permite disminuir la temperatura de fabricación y facilitar el recubrimiento del asfalto con los agregados pétreos a menores temperaturas. Dentro del documento, el lector encontrará el marco conceptual y el estado del conocimiento sobre el tema de estudio, la metodología empleada durante la ejecución del proyecto, los resultados y el análisis del estudio ejecutado, las conclusiones y las fuentes bibliográficas consultadas y referenciadas.
Entornos de búsquedas navegacionales a partir de esquemas de representación de conocimiento
Authors: Alonso Paulo , Martín David , Enrique Carlos
Published: July 2024

Actualmente existen repositorios y bibliotecas digitales que dan acceso a miles de recursos catalogados y organizados de acuerdo a las descripciones de sus colecciones. Esta gran cantidad de recursos en su mayoría no tienen un alcance y/o visibilidad que permita ser consultados en su totalidad por los actuales métodos de búsquedas convencionales, como los son motores de búsquedas textuales. Bajo esta premisa, el presente libro plantea una serie de estrategias de búsqueda visuales a partir de esquemas de representación de conocimiento (ontologías y tesauros), mediante el uso de interfaces navegacionales que permitan mejorar las condiciones actuales de acceso a la mayoría de estas colecciones de recursos digitales. Para ello se utilizarán principios de diseños centrado en usuario y aspectos relacionados con usabilidad, con el propósito de explorar posibles formas para desplegar información dentro de una colección de recursos digitales alojados en un repositorio, y analizar sus diferencias con el fin de llegar a conclusiones que permitan identificar ventajas y desventajas de cada una de ellas para su implementación.
Lineamientos para el diseño de programas de formación en ingeniería de software
Authors: Alberto Henry
Published: July 2024

Algunas universidades colombianas han integrado a sus currículos la formación en Ingeniería de Software como un énfasis en la etapa de formación profesional. Normalmente, solo logran una formación parcial de sus estudiantes en alguna de sus áreas de conocimiento; sin embargo, se ha venido comprendiendo que la complejidad, extensión temática y profundidad conceptual requeridas las constituye una disciplina que amerita formular currículos de formación pregradual y postgradual, acordes con las recomendaciones emanadas por organizaciones ingenieriles de carácter internacional. Este libro recoge la percepción del autor sobre los alcances de formación pregradual y postgradual en Ingeniería de Software y propone un modelo sintético que tiene en cuenta una categorización de áreas de conocimiento, la naturaleza del conocimiento abordado y los niveles cognitivos de Bloom. Adicionalmente, presenta una serie de lineamientos curriculares en concordancia con el contexto internacional. Es un libro que puede ser útil para aquellos que ejercen la disciplina, para identificar los retos de idoneidad esperada por la industria; para los que formulan planes de estudio y currículos relacionados con la disciplina, al proponerles un modelo de referencia que puede servir de guía, y para los empresarios del software, que deben establecer las metas de evolución de los profesionales que los apoyan para ser más competitivos.