WAYS OF IMPROVING THE PERSONNEL MANAGEMENT SYSTEM AT THE TOURIST ENTERPRISE "HALA-HOTEL" (KAMIANETS-PODILSKYI)
Authors:   Kamianets-Podilskyi National Ivan Ohiienko University, Kamianets-Podilskyi, Ukraine, Opria Bohdana 
Published: September 2023

The purpose of the article is to study the existing personnel management system at the tourist enterprise "Gala-Hotel" in the city of Kamianets-Podilskyi and search for ways to improve it. Methods. The research methodology is based on the use of general scientific and special research methods. General scientific methods include the descriptive method, the method of analysis and synthesis, generalization and abstraction, comparison and analogy. All these methods made it possible to identify, describe and evaluate the existing personnel management system in the example of one of the hotels in the city of Kamianets-Podilskyi. Results. It was found that under the conditions of a competitive market environment, the result of the company's activity largely depends on the quality characteristics of the staff and the ability of the management apparatus to effectively use this production resource. "Gala-Hotel" in Kamianets-Podilskyi is a typical accommodation facility, on the example of which you can trace the gains and miscalculations of the enterprise in the personnel management system of the tourist enterprise. In its activities, the tourist enterprise "Gala-Hotel" uses almost all available personnel management mechanisms to obtain the maximum economic effect. Work with personnel begins with the hiring process, the definition of job duties, the establishment of rules of labor discipline, and features of corporate ethics. The company has created conditions for professional training and career growth. Methods of material and moral protection of employees are used. At the same time, in order to increase the efficiency of the company's work, it would be advisable to use modern technologies more widely, which have changed the situation in the management of everyday HR processes, providing convenient software for HR managers and employees of companies. It will also be appropriate and useful to establish feedback in communication between management and staff. In general, it is possible to state the great potential of the "Gala-Hotel", including in human resources, and its implementation depends on a competent, balanced personnel management policy on the part of the management of this institution. The scientific novelty is in the fact that the conditions for the development of accommodation establishments and their role in the development of the tourism sector were clarified. The factors affecting the effectiveness of personnel management at the tourist enterprise were determined, new trends and methods in the personnel management system were identified, the role of feedback was determined to link in management and staff communication. The practical significance lies in the identification of strengths and weaknesses in the personnel management system in the example of a specific accommodation facility. It can be used by anyone employees who work in this field. It is also important to popularize the city of Kamianets-Podilskyi as a tourist center.