bluuebunny/crossref_metadata_2025 huggingface dataset:
Putting employability in its place
Authors: Creighton Matthew
Published: July 2024

This paper establishes the confusion arising from the number of different meanings given to the term employability, and the axes around which they differ. It contends that broad definitions of employability that encompass all factors that affect job entry outcomes have little analytical use. In particular, it is unhelpful that they include demand-side factors within the concept. In doing so, they confuse debate about problems and solutions in the labour market. In contrast, a narrow definition is advocated, corresponding to the common usage in the phrase 'employability skills', on the grounds that this permits these factors to be set alongside the other factors that can influence job entry, such as qualifications, discrimination, personal circumstances and levels of labour demand. Empirical evidence about the use of the term in practice is used to support this argument. Recognising that the term will continue to have multiple uses, however, the author seeks greater clarity by situating employability within the wider context of labour market analysis. The author ends by suggesting that, if employability focuses on the characteristics of jobseekers from an employer's perspective, it is also useful to look at labour demand from the jobseeker's perspective.
The digital euro in the digital age : Can we really digitise cash?
Authors: Schwarz Maja
Published: July 2024

Central banks around the world are considering the introduction of retail central bank digital currency. The European Central Bank, for example, has made considerable progress in this respect, and its research into the viability of a digital euro is at an advanced stage. Given, however, that people living in the euro area have been using various forms of digital payments for a number of years, a key question is what the benefits of such an innovation would be, aside from a reduced dependence on payment processors from outside the EU. A digital euro that retained the properties of physical cash, such as anonymity, offline payments and high inclusion, could provide added value compared with existing digital payment solutions. This paper explores whether and how fast-developing technology might be used to implement a cash-like digital euro. This type of resemblance to cash could eventually be more important for wide adoption than the difference in liability between central and commercial bank money.
Managing environmental capacity constraints at airports: An approach developed by the US Air Force
Authors: Metcalfe Matthew
Published: July 2024

Identifying and managing environmental impacts are increasingly important elements of airport capacity planning. Local air quality, ambient noise levels and water quality are some of the most prominent impacts of concern. Similar issues at US Air Force installations threaten to constrain operations and challenge future mission requirements. Like airports, these issues are complicated by encroaching development near installation boundaries. In response, the US Air Force has developed a comprehensive approach to identify and manage potential environmental constraints to its mission. This approach can also be used for airport capacity planning and includes the following characteristics: a pragmatic focus on mission and future capacity needs; a detailed assessment of all potential environmental capacity constraints; characterising environmental issues as assets with value to the organisation; a portfolio approach to managing environmental resources and constraints; processes based on an existing ISO 14001 Environmental Management System framework that can be integrated into existing planning processes; and standardised capacity ratings. This holistic approach works to identify constraints associated with all operations critical to the function of the airport.
The Montreux Jazz Digital Project: From preserving heritage to a platform for innovation
Authors: Dufaux Alain , Amsallem Thierry
Published: July 2024

Since 1967, the Montreux Jazz Festival has brought together the greatest musicians of the modern era. Thanks to a partnership between EPFL and the Claude Nobs Foundation, over 5,000 hours of historical audio-visual footage from the festival has now been digitised. The Montreux Jazz Digital Project aims to preserve and transform this heritage into a unique archive of raw material for researchers to innovate in the field of music technology, signal processing, acoustics, multimedia, design, architecture, neurosciences, museology, social and human sciences. Adding value to the collection, a substantial metadata enhancement programme has been devised for schools, musicians and musicologists. In the recently built Montreux Jazz Café, innovative user-interaction tools are placed at the archive’s disposal to transform it into a living collection. This paper describes the archive and its digitisation and preservation schemes. It also provides examples of the research and innovation actions that have been undertaken at EPFL to enrich the collection and provide new types of platforms and experiences for the public to discover the concerts.
Real-life revolution: How compliance functions are leveraging innovation to become more aligned, efficient and tech-enabled
Authors: Metz-Galloway Shelley , Pearman Lucy
Published: July 2024

Financial institutions are among countless organisations in industries worldwide that are pursuing digital transformation initiatives for the betterment of their business and competitive advantage. Within the financial services industry, second line functions are among the many activities leadership are assessing to achieve greater efficiency and overall effectiveness amid heightened competition in an industry that continues to squeeze costs. Now, more than ever, compliance professionals must be ready to protect their firms. As regulatory scrutiny and compliance requirements increase in both scope and scale, the need for future-oriented, well-aligned, efficient and technology-enabled compliance management systems becomes paramount. Outlined in this article are key areas of focus that are critical to building and implementing an innovative, technologyenabled compliance programme effectively, beginning with the overarching strategy and approach.
Digital banking is an important ingredient for the future of banking
Authors: Rafiq Muhammad
Published: July 2024

Banking industry consumers are exposed to unprecedented digital and FinTech experience characterised by innovative financial products and services. This development is supported by ever expanding Internet reach, proliferation of smartphone adoption and telecommunication network growth. Consequently, digital banking has emerged, introducing economies of time, cost and space for the consumers of financial services. This paper aims to diffuse the impression about the redundancy of traditional ‘brick-and-mortar’ branch structure after the advent of digital banking. The scope of the paper includes the evolution of ‘hybrid banking’, which is variously dubbed ‘bricks and clicks’ and ‘offline and online combo’, and so on. It is, in fact, the right mix of physical and digital features of banking that can cater to all categories of banking customers. The rationale of hybrid banking has been supported with various arguments and examples from the South Asian and Western banking markets. The potential of digital banking in Pakistan, given its unique demographics and trends, is highlighted. Insight and awareness presented by the paper include saving of time, space and cost using digital solutions, customer delight, cybersecurity biometric authentication, retina scanning and facial recognition, omnichannel experience, fickle customer loyalty, millennial customers, digital natives and the significance of digital specialists. Many would also be interested in the distinctive features of Pakistan’s banking market with the technology-prone youth bulge of 120 million and a vast financial inclusion gap.
The impact of EMV migration on the global cards payments infrastructure: How it will change and expand card use
Authors: Merschen Toni
Published: July 2024

The migration from payment cards using magnetic stripe technology to chip-based solutions is in full swing in most parts of the world. It is first and foremost driven by the need to reduce the fraud associated with counterfeiting cards or taking advantage of lost or stolen cards, as well as the cost of administering this fraud. Additionally, chip-based payment cards offer many advantages to all stakeholders above and beyond sheer fraud reduction, eg they enable convenient and secure low-value payments and efficient cardholder loyalty schemes. In combination with contactless transaction technology, chip provides a very attractive way to speed up overall checkout times at the point of interaction. This paper describes the relevant EMV (Europay/MasterCard/Visa) standards that allow for secure investments in the chip card infrastructure, the costs and benefits to banks, merchants and consumers, and assesses the impact of the migration itself. It then elaborates on the opportunities for creating new business value in the financial industry based on the capabilities and features of chip technology, thereby increasing the return on the initial investment and appeal of card products to both consumers and merchants.
The central bank’s role of catalyst of the retail payments market in the context of digitisation: A focus on the Eurozone
Authors: Pimentel Rui , De Sousa Francisco Pais
Published: July 2024

This paper aims at analysing, with five specific contributions, the relationship between digitisation and the central bank’s catalyst role for the retail payments market. First, it documents the phenomenon of digitisation and, second, it explores impacts of digitisation on the retail payments market. Third, it identifies the main regulatory changes that impact this subject. Fourth, it highlights the fact that instant payments are the main response to digitisation from Eurozone central banking and materialise its role of catalyst of the retail payments market. Finally, it draws special attention to two relevant factors of the retail payments market which, in a digital world, are quite challenging for the catalyst role of a central bank: the network and stickiness effects.
Advancing equity in US health and healthcare: Health systems’ actions in seven major domains
Authors: Dentzer Susan
Published: July 2024

A focus on equity has risen to the fore in many US healthcare systems, in reaction to the May 2020 murder of George Floyd and its repercussions, and to the many racial and ethnic disparities highlighted anew by the COVID-19 pandemic. Both senior management and boards of directors of healthcare systems across the country have undertaken new efforts, or redoubled existing ones, to address equity, first, in the context of provision of care and the fundamental operations of health systems and, second, in addressing the broad upstream drivers of social and economic inequity that are largely extrinsic to healthcare. This paper describes some of the actions taken by health systems in seven main categories: speaking out publicly against inequity; taking larger steps internally to address diversity, equity and inclusion (DEI); examining themselves through the lenses of structural racism and critical race theory (CRT); widening their traditional equity lens to encompass widespread discrimination against multiple population groups; ramping up efforts to address the quality of care and reducing undesirable variation as a means of reducing inequity and disparities; harnessing data and information technology to assist in these quality-improvement efforts; and using their resources to address upstream health drivers, including those in priority areas of the social and economic determinants of health. All told, a growing number of US health systems now recognise and accept that they must play a dominant role in a process of social and economic transformation to eliminate structural and institutional racism and other forms of discrimination and place the nation on the road to better health.
Four decades as a downtown professional
Authors: Ferguson Gary
Published: July 2024

Downtown rejuvenation has matured as an industry and a profession. Downtown practitioner Gary Ferguson has served in the field of downtown place management and development for over four decades. This paper presents a synopsis of this 40-year journey, reflecting on four categories of professional reference: salient trends, professional lessons, concerns for the future and observations about the profession. The author notes that 40 years ago the work of downtown rejuvenation was a blossoming industry, melded from marketing, economic development, chambers of commerce and private industry. By 2021, the work of downtown rejuvenation and place making has become its own bona fide profession. Among the topics surveyed are gentrification and the lack of middle market housing opportunities, the dizzying evolution of retail and its impact on downtown centres, and the unending and constant change that occurs in downtown districts. The author reflects upon the continued strength of suburbia, even during the resurgence and boom of the downtown district across the globe. He also notes the importance of partnerships and community champions in fostering strong success in the downtown revitalisation and the critical role of strategic planning in guiding downtown rejuvenation over the long term. The evolution of place making is also addressed. Forty years ago, place making was considered a frivolous and soft exercise; today place making is regarded as a fundamental part of a successful economic development strategy.
Changing US consumer payment habits during the COVID-19 crisis
Authors: Akana Tom
Published: July 2024

Following the arrival of COVID-19, consumer spending patterns changed almost overnight, in some cases accelerating trends that had been progressing slowly for years, in particular, the transition of consumer payments from ‘traditional’ methods such as cash and cheques to electronic payment methods like cards, mobile wallets and mobile payment applications. As the world begins to transition into a post-pandemic economy, the big question is whether these new payment habits will endure. In an economy such as the USA, which produces nearly US$100tn of non-cash payments annually, changes to the way that consumption is conducted have potentially large effects on both cost and risk for financial institutions, payment networks and consumers. This paper uses data from the Federal Reserve Bank of Philadelphia to identify which segments of the population are most likely to maintain these new habits, and which are more likely to shift. While it is still too early to make definitive conclusions, this paper identifies trends that may provide insights into future developments in this area.
Identity crisis: Detecting account opening fraud in the age of identity commoditisation
Authors: Rivner Uri
Published: July 2024

Massive data breaches focused on stealing personally identifiable information (PII) have led to a world where identity data is a commodity. The level of account opening fraud in the financial sector and other sectors is growing at an alarming rate, as knowyour- customer (KYC) checks are no longer stopping fraudulent online account opening. Traditional controls such as device reputation and geo-locational analysis become less effective as fraudsters fully understand that their access device and location is being monitored, and the industry is now attempting to establish a new defence doctrine against identity theft and account opening fraud. Tracking a user‘s digital identity in social networks and their interaction patterns as they open a new account are some of the nextgeneration tools that show promise in the fight for digital identities.
Integrated editorial planning at the University of Georgia
Authors: Gleason Jan , Trevor Greg
Published: July 2024

This paper provides a case study of how the University of Georgia Marketing & Communications office fine-tuned its processes and tools to integrate editorial and content calendars to expand the reach of content with key audiences to increase awareness. This process brought together teams from media communications and strategic marketing with a focus on the university’s messaging strategy and included a revision of workflows for asset creation and channel distribution planning and the implementation of Asana, a team collaboration and work management application. The results of the integration of efforts led to increased reach and increased team efficiency.
Why data quality programmes are important for advancement
Authors: Johannesson James
Published: July 2024

The explosion in fundraising and alumni relations for data-derived decision making and analytics requires an investment in data quality. There are often complaints from professionals about the quality of data in databases. The data is not up to date or correct. Support staff members feel they can never keep up with the never-ending requirement for more data. Vendor systems deal with the common data and have difficulty in keeping up with advances in what advancement professionals are asking systems to capture. This leads to clashes in philosophy and culture. Senior leadership sometimes thinks ‘this can be solved with a new system’. All systems have faults in their operation, but inherent in all of this is the quality of the data within the system. This paper identifies best practices around data quality that need to be considered as university leadership becomes more dependent on fundraising and alumni engagement for support.
Topic modelling for open-ended survey responses
Authors: Chen Song , Vidden Chad , Nelson Nicole , Vriens Marco
Published: July 2024

Due to the availability of massive amounts of text data, both from online (Twitter, Facebook, online forums, etc) and offline open-ended survey questions, text analytics is growing in marketing research and analytics. Most companies are now using open-ended survey questions to solicit customer opinions on any number of topics (eg ‘how can we improve our service?’). With large sample sizes, however, the task of collating this information manually is practically impossible. This paper describes an end-to-end process to extract insight from text survey data via topic modelling. A case study from a Fortune 500 firm is used to illustrate the process.
Actual versus planned space utilisation: Does the gap between perception and reality matter?
Authors: Anderson John
Published: July 2024

This paper analyses how the growing pressure on real estate professionals to understand how the workspace of the organisation is utilised, is driving more diverse data gathering and analysis programmes. As the application of the ratio of one person to one workstation is no longer an appropriate measurement of efficient space utilisation, the author explores how managers can quantify how the workspace is used. The potential to analyse the data by function, by location and by time highlights the opportunities to streamline the utilisation of the space as well as the amount of space used by the organisation overall. The paper outlines some of the latest data collection solutions and suggests some alternatives for managing the space surplus to the current requirements. Using the Boston, USA based Bentley University as a case study, the paper shows how workspace data analysis can lead to a deeper understanding of how spaces are used to increase organisational efficiency and reduce operating costs.
Payment and exchange transactions in shared ledgers
Authors: Greenspan Gideon
Published: July 2024

This paper examines three alternative architectures for financial ledgers: (1) centralised databases, (2) bitcoin-style blockchains and (3) Ethereum-style blockchains. It outlines the transaction model for these three types of ledger, covering both one-way payments and two-way atomic exchanges (delivery versus payment). Of particular note is how these architectures assign responsibility for maintaining the integrity of the ledger, to ensure that transactions do not create or delete funds and only move assets with the proper authorisation of their owners. Although Ethereum-style blockchains have many similarities to centralised databases with stored procedures, bitcoin-style blockchains are fundamentally different both at the ledger and transaction level.
Prediction tools: Financial market regulation, politics and psychology
Authors: Mousavi Shabnam , Shefrin Hersh
Published: July 2024

Risk managers operate in the space of risk and returns, constrained by financial market regulations. How can risk managers assess risk associated with changing regulatory structures, given that theories about the relationship between risk and return are much more developed than theories about the determinants of regulatory constraints? To help risk managers develop insight and predictive ability about the evolution of financial market regulations, the authors present a systematic framework to analyse how financial market regulation in the USA has developed in response to the global financial crisis. The framework combines elements from game theory, political science, the economics of regulation and behavioral finance. Notably, the model’s prediction for the legislation that came to be named the Dodd–Frank Act turned out to be highly accurate.
DeFi and banks: Is this the end of traditional banking?
Authors: De Meijer Carlo R.W.
Published: July 2024

The unregulated DeFi market has experienced remarkable growth in 2021. DeFi use cases bring a number of benefits and may remove a number of the shortcomings of the traditional financial ecosystem. Next to that the attitude of a growing group of new generation consumers is changing triggered by higher yields and the emergence of alternative digital and crypto assets. This paper attempts to answer a number of questions such as: what does DeFi mean for the traditional financial system?; should traditional financial institutions worry and why?; should they adapt to the new Defi environment?; what steps could be taken?; and finally, what will the new financial ecosystem look like?.
Homeland security in the USA: Past, present, and future
Authors: Kemp Roger L.
Published: July 2024

This paper examines the evolving and dynamic field of homeland security in the USA. Included in this analysis is the evolution of the creation of the Department of Homeland Security, an overview of the National Warning System, a summary of citizen support groups, and how the field of homeland security has had an impact on the location and architecture of public buildings and facilities. Also included are website directories of citizen support groups and federal agencies related to the field of homeland security.
Driving profit and doing good: The transformational power of purpose
Authors: Kramer Markus
Published: July 2024

There is now ample evidence that organisational purpose can drive profits. It is therefore no surprise that businesses are increasingly seeing purpose transformation as a powerful way to improve their bottom line. But can purpose act as a business driver and do good at the same time? This paper explores the relationship between purpose and profit, the changing nature of competitive advantage and how purpose can act as a catalyst to sustainable market differentiation and growth. By taking a close look at the link between profit and societal good, the paper contrasts purpose-driven companies with a sector that is undergoing transformation. It argues that a purpose-driven culture can shape the very tissue that creates genuine and meaningful differentiation. A simple model offers a starting point for any company looking to more closely align purpose and profit.
Narcissists’ perceived compatibility with social media content: The moderating role of psychological capital
Authors: Wright Benjamin K. , Webster Brian D. , Syed Imran
Published: July 2024

This paper examines the responses of narcissists to social media content that conveys narcissistic qualities. Drawing from the literature on person–organisation fit, the study hypothesises that personality congruence between the individual and the content of a social media post will be associated with a favourable perception of the organisation’s image. Moreover, it suggests that narcissists with high levels of psychological capital perceive more favourable images of the organisation. A sample of 445 participants viewed the experimental manipulation and completed measures of narcissism, psychological capital, organisational image and person–organisation fit. Results from the study highlight the importance of understanding the congruence between consumer and organisational characteristics when forming organisational perceptions, and hence the importance of considering both ‘dark’ and ‘positive’ psychological traits simultaneously when examining attitudes and perceptions.
Revitalising legacy video ingest workflow: A case study on cultivating a digital mindset and gaining key stakeholder buy-in to transition to a cloud-based media asset manager
Authors: Collins Rob , Neff Dominique
Published: July 2024

Starz, a premium cable channel and subscription video on demand network founded in 1994, took on a project to migrate its ingest workflow to a cloud-based media asset manager. It was a complex undertaking, involving multiple departments, software developers, product managers and vendors. This paper describes the project history, its genesis, its execution and its results. This paper also examines the business justification for this kind of a project and the issues inherent in replacing a long-standing business workflow.
How to ensure that your digital banking start-up is fully compliant: New entry strategies to regulated markets from a UK perspective
Authors: Grueter Gerhard
Published: July 2024

The banking sector is being disrupted by new FinTech start-ups who are looking to attract the new digital banking customer. To go to market, a start-up must ensure it is regulatory compliant and has received all necessary permissions. This is not an easy process and start-ups who are unfamiliar with the financial service industry may find the process confusing and overwhelming. However, the UK regulatory framework, albeit stringent, provides opportunities for financial innovation, with the UK regulator launching a number of initiatives to assist start-up firms. This paper discusses the challenges faced by FinTech organisations looking to enter the financial services industry and the options available to them, both in terms of the regimes available within the regulatory framework, such as the Appointed Representative or Regulatory Hosting model, and initiatives that offer support and guidance, like the FCA's ‘Regulatory Sandbox’ initiative. Compliance and regulation play a significant role within the financial services industry and organisations must embrace it to achieve a successful launch and receive the necessary permissions to enter the market.
The impact of communication on human behaviour in times of crisis
Authors: Macleod Andrew
Published: July 2024

Decision makers have constantly sought to find the most appropriate ways to use communication to influence behaviour during times of crises to assist in their recovery. This paper will investigate why policy makers wish to utilise effective crisis communications and explore the importance of crisis communication on influencing human behaviour in a time of crisis as well as the influence that the medium of communication can have. It will be noted that the medium of the message is important to ensure that the correct audience has been reached. This paper will suggest that, for decision makers to maximise the impact of crisis communications during a crisis, they must utilise rhetoric and cognitive response theory. It will also be suggested that the most importance factor in influencing behaviour in a time of crisis is that communications are provided from a credible source and are empathic in nature.
Digital acceleration: How to build a robust enterprise data framework
Authors: Kovacs Pierre
Published: July 2024

This paper addresses data as a corporate asset that needs to be protected, but also shared and made accessible. The paper recognises data's role as the bedrock of the analytics that drive business decisions and that should be gathered routinely during normal, transactional operations. The paper acknowledges that the volume and sources of data and its users are diverse, global and continue to multiply. This, in turn, identifies the need for flexibility to design and develop a scalable model for data management that will support future growth and risk management capabilities. This paper outlines how to build a data framework, recognises the scale and complexity of the problem and recommends courses of action. These recommendations include data scoping, awareness of context, the wider macro trends and pressures, goal definition and the need to be outcome led. The paper further identifies that although most firms are already at some stage of their digital journey, there is no real ‘end goal’; it is a constant process. To successfully build a robust enterprise data framework, it therefore becomes crucial to work diligently and understand the steps required. The paper discusses approaches, pitfalls and the constantly evolving solution landscape. The paper concludes that the journey to a robust data management framework is complex, but, through embracing digital acceleration, it is possible to gain the competitive advantage to which the framework aspires.
Going, going, gone! A profile of graduating students to inform engagement strategies
Authors: Ho Rebecca
Published: July 2024

How do we know that students are satisfied with their education so that they come back as engaged alumni? After speaking to 97 graduating students at Simon Fraser University (SFU)’s Department of Economics, we have developed a profile of our students that examines how they were engaged at SFU, their satisfaction with their education, their perception of the university and their future plans. A template of exit interviews is shared. This paper discusses engagement strategies for future students and these young alumni to combat the challenges we found in this study such as English as an Additional Language challenges in and outside of the classroom and international and domestic students challenges with finding post-graduate work.
The social cost of upgrading informal settlements in Butuan City, Philippines
Authors: Almaden Catherine Roween C. , Navarro Kresna D.
Published: July 2024

The informal settlements in Butuan City, Philippines, pose the intractable problem of housing and providing services for the urban poor. In particular, their displacement as a result of the implementation of a government infrastructure project presents tremendous challenges in coming up with just solutions. In this study, the solutions focus on upgrading the informal settlements. The different modalities are accounted for and the government costs they will incur are estimated. Overall, the results present a rich picture of the experience of upgrading informal settlements in the Philippines. The findings of the study have crucial policy implications.
Analysing climate risk in the banking sector: To what extent should the onus be on banks to fund the ‘green deal’ while focusing on their own climate change and ESG risk profile?
Authors: Bennett Richard
Published: July 2024

Planet Earth's temperature has risen by about 1.1 degrees Celsius on average since the 1880s, confirmed by satellite measurements and by the analysis of hundreds of thousands of independent weather station observations from across the globe. This rate of warming is in an order of magnitude faster than any found in the past 65 million years of paleoclimate records — the rapid decline in the planet's surface ice cover provides further evidence of this.1 The banking industry is the custodian of global finance. It therefore has a central role to play in mitigating against this trend. After all, these are the institutions that occupy a key position as important catalysts in reorienting financial flows towards sustainable activities, supporting industries and governments in meeting climate risk and their environmental, social and governance (ESG) targets. However, should the onus be on the banking sector to drive this agenda? Yes, it has an important role to play, but should it be writing the overall global narrative? We will look at what banks are doing now to measure, and act upon, their own climate risk and ESG profile, and look at how much we should expect them to fund the overall ‘green deal’ or ‘clean’ strategy throughout 2022 and beyond. However, let us not forget, the banking sector has been focussing on money rather than ESG matters for centuries. For those new to the subject, we will also use this paper to provide some step-by-step advice and suggestions for what banks should be doing now to prepare for ESG issues. The paper opens with the theory, then moves into the practical, with a series of first-hand case studies. These cover the measures that Razor Risk's banking clients have been introducing to mitigate against climate risk, providing a critical reference point for the sector as a whole.
What makes a workplace engaging?
Authors: Mcewan Anne Marie
Published: July 2024

This paper proposes that engaging workplaces are those in which people can develop a sense of pride in what they do, where they can learn and achieve together, where they can find opportunities for participation and autonomy, and where they can develop a sense of camaraderie. What people need from work is briefly reviewed. What they tend to get is rigid organisational systems and out-of-date management practices. This sets the stage for a reflection on the increasingly pivotal role of the workplace in urgently adapting to the realities of a rapidly changing and increasingly complex global business environment. All of the analysis is then drawn together into a brief review of what makes a workplace engaging. The paper concludes that, despite long-available evidence linking learning and creativity to high performance and engagement, with the workplace now playing an increasingly crucial role, significant barriers will have to be overcome to make workplaces more engaging.
Using AI to improve physician documentation and quality
Authors: Clark, Michael F.
Published: July 2024

As the healthcare industry continues to face critical challenges, including provider burnout, financial pressures and variations in care, clinical documentation improvement (CDI) and computer-assisted physician documentation (CAPD) solutions are helping organisations overcome these challenges effectively — especially when enabled with technologies powered by artificial intelligence (AI). Today, AI is disrupting the status quo across the patient care continuum to create a redefined and closed-loop workflow that has a significant and positive impact on the quality of care, as well as on the efficiency of work and financial outcomes for healthcare organisations. This paper reviews the current challenges healthcare organisations face, the role of CDI programmes in addressing these systemic challenges and how AI is reshaping patient documentation to create closed-loop documentation workflows that positively affect patient care.
Why should I start worrying about EMIR Refit 3.0?
Authors: Bristow Melanie , Stringer Sinead , Hewitt Rachel
Published: July 2024

The industry is expecting that the European Market Infrastructure Regulation Refit Technical Standards for Transaction Reporting (EMIR Refit 3.0) will be published shortly, but past regulatory implementations indicate that there are practical steps that could already be considered in preparation to be operationally ready and compliant. EMIR Refit 3.0 constitutes a significant number of changes for the industry, using past experiences this paper looks at some of the key challenges of EMIR Refit 3.0 as written in the draft regulation and what firms could consider as part of the planning phase of the programme to get a head start. Initiating the programme early on, frontloading operational readiness and considering the client journey are themes that are explored further for practical application.
Trusted and open corporate data: Why adoption of the LEI/vLEI is key to enhancing risk management practices in the face of rapid digital transformation
Authors: Wolf Stephan
Published: July 2024

As financial institutions increase their participation in the global digital economy, huge opportunities emerge: more efficient and accurate ways to fight fraud and crime through automated processes and real-time industry collaboration and action; the disinhibition of capital flows needed to fuel economic development; the growth of broader and trusted cross-border customer bases, partner networks and supply chains; and, as will be explored more fully through the presentation of a use case, the capability to advance environment stewardship. These are just some of many possibilities, yet new threats materialise as companies digitise and digitalise. Many are connected to the challenge of identity management and verifying the authenticity and integrity of associated entity reference data in digital environments. How do organisations verify the legitimacy of who they are interacting with online? Can they trust the origin and integrity of digital data associated with customers, partners and other stakeholders, and that the data they do have is current and accurate? Here, the Legal Entity Identifier (LEI) together with its digitally verifiable counterpart, the vLEI, can play a crucial enabling role. This paper examines the opportunities and risks that financial institutions face as they embark on digital transformation programmes. It explores the importance of high quality, verified and open legal entity data to enhanced risk management practices. An outline is given of how a universal ISO entity identification standard, the LEI and its digital counterpart, the vLEI, can be used to: verify the identity of companies, their corporate organisational structures and their authorised executives; and to connect an organisation to verified business data, other identifiers, company reports and multiple data sources. A risk management use case will be presented –— the use of the LEI as an environmental, social and governance data connector — to show how the LEI and vLEI can be harnessed by financial institutions to inform better business decision making and create enhanced, even automated, risk management practices within increasingly digital corporate ecosystems.
Utilisation improvement plans for avoidable hospital delays
Authors: Masip Jose R.
Published: July 2024

Providing optimal healthcare in the inpatient settings inevitably involves specific management strategies to keep costs at bay. While prices appear to drive the high-cost trends in the healthcare system with no feasible solution on the horizon, the overutilisation of services and goods worsens this scenario. Managing the length of stay and avoiding hospital delays are strategies essential to controlling clinical operating costs. Hospitals run software suites, specifically designed to capture and report on delays. Without departmental action plans, however, these strategies do not generate sustainable and continuous improvement. This paper complements the topic of avoidable hospital delays (AHDs) by describing the use of avoidable delay tracking systems and contributes to the body of knowledge with the development of utilisation improvement plans based on the type of trending AHDs. It also proposes splitting AHDs into clinical and non-clinical delays to better elucidate the type of action plans required to resolve these issues. The next step points to the development of clinical protocol and guidelines specific for AHDs as well as gathering indirect and direct data to quantify the weight of AHDs in hospital profits.
The European cooperative approach to securing critical information infrastructure
Authors: Purser Steve
Published: July 2024

This paper provides an overview of the EU approach to securing critical information infrastructure, as defined in the Action Plan contained in the Commission Communication of March 2009, entitled ‘Protecting Europe from large-scale cyber-attacks and disruptions: enhancing preparedness, security and resilience’ and further elaborated by the Communication of May 2011 on critical Information infrastructure protection ‘Achievements and next steps: towards global cyber-security’. After explaining the need for pan-European cooperation in this area, the CIIP Action Plan is explained in detail. Finally, the current state of progress is summarised together with the proposed next steps.
Western Engaged: Designing a fully integrated, campuswide alumni engagement model
Authors: Bengtsson Jeniene , Badgett Frances , Dewees Deborah
Published: July 2024

This paper focuses on how the Western Washington University Advancement office built an engagement programme from the ground up by utilising the expertise from a variety of different sources, including alumni board members, faculty and staff. This paper provides examples that can be adapted to fit any sized organisation.
Shared Leadership for Nursing
Authors: Neubert Todd , Williamson Judy , Brace Heather
Published: July 2024

What is ‘shared leadership’, how does it work and how did five Intermountain Healthcare hospitals use it to help their employees become more engaged and their managers more efficient? Shared leadership — an organisational model that is designed to engage front-line staff in traditional management functions, improve communication and help individuals advance their careers — was implemented in 75 nursing units in 5 of Intermountain Healthcare’s hospitals in January 2014. The model involves three councils in each department: one focused on nursing practice issues, another on leadership issues and a third on patient and employee engagement. The goal of shared leadership is to increase involvement among front-line team members by giving them ownership for responsibilities that traditionally belong to nurse managers, and to give managers more time to lead by spending less time managing. The model also addressed two consistent challenges:
The region’s nurse managers faced the constant need to do more with less.
Employee surveys in the region showed that more employees wanted more control over their. Falling scores on one survey question — At work, do my opinions seem to count? — were a specific concern.
A year after shared leadership was implemented, the model has produced four major benefits:
1. It engages the front-line staff
2. It creates value for the organisation
3. It improves communication
4. It develops individuals
Simulating for real: The why and how of security drills at the security checkpoint
Authors: Walter Stephanie , Hofer Franziska , Dolder Zoé , Ghelfi-Waechter Signe Maria
Published: July 2024

Work at the airport security checkpoint is challenging because threat situations, for which security officers are primarily trained, happen rarely. It is therefore of high importance to raise awareness and have constant concentration. This paper analyses the work of a security officer with regard to psychological mechanisms and gives recommendations for quality-control programmes. This paper presents a new training concept, namely security drills, which are covert training cases embedded in real-life settings. Security drills build a bridge between training and testing integrated in a psychologically safe environment and create the opportunity for individual reflection. The paper introduces this training approach and gives recommendations on what to consider when developing new quality-control programmes.
Reimagining access: Improving access to digital archives through participatory design
Authors: Co Elise , Dirig Robert , Halstead Joshua , Hendrie Maggie , Masilko Todd
Published: July 2024

From 2020 to 2023, ArtCenter College of Design developed research, prototypes and protocols on digital accessibility related to archives and special collections. This paper discusses how design faculty, students, archivists and disability advocates worked together through a human-centred, participatory design methodology to facilitate a symposium and two studio courses. Student-conducted interviews with communities of people with self-identified disabilities were crucial to project development that led to multiple outcomes. Additionally, research insights generated creative prompts for archivists, educators and designers to use as a tool to help make digital archives more accessible. Taken together, this paper presents a multi-year case study in institutional access that highlights potential opportunities and unforeseen barriers that, if unconsidered, pose issues of ethical and technical import.
Exploring phronesis in cyber security, management and resilience
Authors: Brett Mark
Published: July 2024

The aim of this paper is to introduce phronesis and fractal knowledge to present a practical approach that can help a local public service to contextually understand the information assurance (IA) and cyber journey in a holistic way, by considering the various components that integrate information governance strategy, policy and assurance. It goes on to present a case study and ideas for further research. The fields of cyber security, information security and governance have a number of overlapping domains and spheres of interest. Within a local authority (LA), resources are sparce, with one person often having to oversee the entire security process, which is often regarded as an integral part of the information and communications technology (ICT) function.
Society matters: What steps can be taken to minimise elite panic?
Authors: Fitzpatrick Deborah
Published: July 2024

This paper examines the concept of panic, drawing on the experience of the people of New Orleans in the lead-up and aftermath of Hurricane Katrina in 2005. Of particular interest is how residents of the city were affected by the response from the city’s elite leadership. The paper discusses the lessons learned from this event and provides recommendations to reduce elite panic and improve cooperation between emergency management leaders and those governing the communities, regions and countries they serve, with a view to enhancing social capital.
Preventing hospital readmissions: A transitions of care coordination framework
Authors: Masip Jose R. , Underdahl Louise
Published: July 2024

Hospital readmissions (HRAs) have attracted significant worldwide interest because of the high associated costs. In the United States, HRAs have additional financial and legislative connotations, including monetary penalties to facilities across the nation. The transitions of care programmes are one of the most innovative hospital management initiatives in the current century to combat HRAs during the first month of discharge, increase customer satisfaction and facilitate a quicker and safer patient recovery in the community. Researchers around the world have been studying the implementation of similar programmes to tackle the problem. However, multiple studies have produced distinctive, controversial and conflicting outcomes following partial initiatives. The need for a customisable standard model is evident. This study discusses the scholarly justifications and international experiences for reducing HRAs and attempts to fill this gap proposing a transitions of care coordination framework (TCCF). The conceptual framework promotes the consolidation and standardisation of a series of organisational, financial and managerial initiatives and represents the first step towards the development, implementation and evaluation of transitions of care programmes in multiplayer health systems. The TCCF summarises important general strategies for the design of a transitional health programme and the barriers and challenges that anticipate its implementation. Additional investigation will facilitate the identification of and validate the necessary strategies, tools, metrics, processes and procedures to operationalise the concept.