The Problem of Professional Burnout among Workers of Social and Pedagogical Sphere in the Conditions of Implementation of Information and Communication Strategy of Education
Authors: Koropetska Olesia , Melnyk Iryna , Khliestova Svitlana , Kononenko Liliia , Zlatopolska Nataliia , Nykolaieva Valentyna 
Published: March 2024

The article presents a theoretical analysis of the problem of professional burnout among social workers in the postmodern society. The concept of the “emotional burnout” and the “professional burnout” is generalized as a common state of exhaustion in the physical and mental sense, which is caused by intense and steady stress. It is noted that burnout syndrome manifests itself in a depressed state, accompanied by feelings of fatigue and devastation, feeling of futility of his professional activity, rejection of activity both professional and domestic.
To achieve the goal, a general scientific method of theoretical analysis of philosophical, sociological, psychological and pedagogical scientific literature was used in the study. To achieve the goal, the study used the general scientific method of theoretical analysis of philosophical, sociological, psychological and pedagogical scientific literature. The realities and prospects of implementation of strategic objectives of the Communication Strategy of the Ministry of Education and Science for 2023-2030 (On approval of the Communication Strategy of the Ministry of Education and Science of Ukraine for 2023-2030, 2022) were substantiated, which should undoubtedly correlate with the effectiveness of the work of a socio-pedagogical worker, to prevent the strengthening of the trend of professional burnout, in particular: the formation and implementation of public policy to ensure decent working conditions of the specialist of socio-pedagogical sphere to ensure the sustainable functioning of the areas of education and social work during wartime; implementation of updated digital educational environment; development of digital competencies to ensure stable communication in the context of socio-pedagogical interaction. In the context of the theoretical study of professional burnout among social workers, causing a syndrome of professional burnout. It is expressed in a reduction to a minimum of self-control, rejection of oneself as a professional, dysfunctional dynamics of the workplace, extreme activity, degradation in social and personal communication, feeling of loneliness both at work and outside of it.
The analysis of methods of professional burnout is presented and the diagnosis of professional burnout among social workers is considered: the methodology of Agapova (2004) (based on the diagnosis of emotional burnout level according to Boyko) (enables systemic and detail analysis of the degree of severity of twelve symptoms of burnout syndrome, taking into account the components that they relate to); the methodology “Psychological burnout” in the work of the system “human – human” (developed by Vodopyanova, Starchenkova, 2008). Guided by the development of K. Maslach and S. Jackson, it allows to investigate the main components of a psychological burnout syndrome, such as: exhaustion emotionally, loss of personality, leveling of professional abilities.