bluuebunny/crossref_metadata_2025 huggingface dataset:
Local Authorities’ Use of Geographical Information Systems
Authors: Mitchell Vincent‐Wayne
Published: May 2006

A new census was carried out in 1991 and local authorities will be
keen to analyse the changes which have occurred since the last census.
Their analysis will be helped by the introduction of geographical
information systems which have been recommended by the Chorley Report.
Examines the findings of ten in‐depth interviews with local authority
officers within planning departments.
Article Numbering: Language for Business
Authors: Osborne Andrew
Published: May 2006

States that companies can reduce their costs and increase their
sales by improving control over their supply chains and that this
requires good quality information and rapid, accurate communications.
Describes how standard article numbering provides the practical
foundation for both. Discusses the evolution of article numbering from
its inception in the 1970s to the internationalisation of standards in
the 1980s and 1990s.
THE GERMAN RETAIL PROPERTY MARKET
Authors: Sljivic N.
Published: May 2006

The major limiting factor on any retailer attempting to enter the
German market is likely to be the lack of available property. As a
consequence, it is very unlikely that in the event of a company entering
the German market on its own, any significant market presence for at
least several years would be attained. A joint venture with a German
retailer will generally offer a far more viable and rewarding entry
route.
STAFF SCHEDULING AND CUSTOMER SERVICE AT ASDA
Authors: Graves David
Published: May 2006

Asda Stores Ltd has introduced a system using EPoS data to improve
its customer service. Data taken from the EPoS systems are analysed to
ascertain checkout activity and then employed to determine a staff
scheduling system to cover the checkouts. This system provides a
forecast for optimum manning levels far more accurately than anything
tried before.
FOOD SAFETY AND THE RETAIL INDUSTRY
Authors: Pugh Richard F.
Published: May 2006

In recent years food safety has been firmly placed on the political
agenda in the wake of a procession of food scares. This article places
food safety within the overall context of customers′ shopping choices.
It evaluates how the industry has responded to customers′ needs, with
particular reference to Tesco.
THE COOL CHAIN: THE ROLE OF THE DISTRIBUTOR
Authors: Bristow David
Published: May 2006

The role of the distributor in the handling of chilled products is
examined. The rationale for contracting out distribution and the
problems associated with distribution in the cool chain are explored. A
detailed analysis of how the distributor can meet the rigorous standards
required by its customers is given. The article concludes with
suggestions to improve distribution through the cool chain, from
educating the final consumer through to improvements in the design and
packaging of products.
BEYOND CUSTOMER SATISFACTION: THE CHANGING FACE OF UK CAR
RETAILING
Authors: Oliver Nick , Delbridge Richard
Published: May 2006

The findings of a pilot study into contemporary developments in the
UK car retailing sector are reported. Two trends were particularly
apparent: a mounting concern with the quality of customer service and a
rise in the number of multi‐franchise retail groups. Such groups appear
to be more advanced than the volume manufacturers in their thinking
about quality of service. Overall there was evidence of a limited shift
in the nature of the relationship between the vehicle manufacturers and
their retailers.
RETAIL COMPARATIVE PRICE PRACTICES IN NEWSPAPER ADVERTISING
Authors: Haynes Paula J.
Published: May 2006

Are retail advertisers using price‐featuring tactics effectively?
After a review of past findings on the effectiveness of comparative
price formats, this study conducted a content analysis of retail
newspaper advertising. The study revealed that advertisements for
service retailers and service products consistently used the least
effective approaches. Nearly half of all the clothing and department
store advertising examined used less effective tactics. Other retailers
and retail items tended to use the more effective approaches.
Quality ‐ It′s all in the Mindset
Authors: Foster Morris , Whittle Susan
Published: May 2006

Explains how companies such as Milliken, have turned their minds to quality. Discusses how the inability to change basic assumptions guiding a company, helps explain why so many quality initiatives fail. Asserts the mindset challenge is to shift the focus of change from the manipulation of systems and structures to seeing the world from the customer′s perspective, and implementing programmes to meet these new requirements. Describes one organization that is meeting the challenge and how the company has changed. Concludes that everyone working for the company understands that their success in business depends on totally satisfying the customers.
3M Prepares for 1992
Authors: Anderson Douglas
Published: May 2006

Outlines 3M′s European strategy for achieving total customer satisfaction. Describes how the company has adopted a customer focus strategy as part of its business planning for the 1992 European Single Market. Asserts that exceeding customer expectation is the goal of all operating units. Demonstrates the company′s European strategy towards the working of customer/supplier partnerships. Describes the main components of its customer focus programme. Discusses how one of 3M′s key strategies has been to develop and implement a total quality programme. Concludes that by adopting a customer focus strategy to achieve total customer satisfaction, 3M Europe is demonstrating its total commitment to creating “World Class Quality ‐ a Way of Life”.
Service Design
Authors: Gummesson Evert
Published: May 2006

Stresses the necessity of systematic design of services. Asserts that systematic design is a necessary pre‐requisite for service quality. Describes how the Nordic School of Services has found that service quality is key to competitiveness and profitability. Asserts that gradually service design stands out as the master key. Introduces the concepts of servuction quality and design quality ‐ the two sources of service quality. Discusses techniques for service design and the relationship between profits, costs and quality. Concludes by summarizing a service design strategy.
Process Design
Authors: Ferguson Ian
Published: May 2006

Shows how to translate the voice of the customer into design processes. Asserts it is esential to apply design tools at the earliest possible stage in the product development cycle. Examines the role of quality function deployment and barometer design using Taguchi methods in designing quality processes. Demonstrates the power of these tools by using a case study from the automotive industry. Concludes that the link of QFD and parameter design by Taguchi methods is a powerful one. Contends that, if done together, it enables upstream quality engineering to become an effective tool for bringing new products to market on time and meeting company and market expectations in all aspects of performance.
Total Quality in the Public Services
Authors: English George
Published: May 2006

Examines the potential for applying total quality in the public services. Discusses how the public services in Britain have begun to take an interest in TQ but have so far concentrated on short‐term quality initiatives. Discusses how public services rank from a quality standpoint. Contends that quality is measured by the cost of doing things wrong. Emphasizes the importance of management commitment. Concludes that quality is manageable provided the organization takes quality seriously and the education and policy are done properly.
Agenda for change
Authors: Wythe Roger
Published: May 2006

Looks at how to make TQM works in the service sector. Asserts that what varies is how the message is communicated and the activities controlled. Looks at how to make the process of change to TQM effective. Asserts there has to be an audit of satisfaction of those who deal with the company at all levels. Contends organizational politics are an essential part of the process as key choices have to be made. Asserts that TQ presents the possibility of a more effective customer‐focused organization driving down failure and appraisal costs, and driving out waste. Asserts what is needed is a straightforward improvement process all can own. Concludes that what matters is how effectively everyone is presented with the challenge and encouraged to work it through in the circumstances of their own jobs.
Excellence through people
Authors: Atkinson Philip , Roden Neil
Published: May 2006

Asserts TQ is ostensibly about creating a culture. Outlines the steps required for culture change. Contends culture change rests on changing the nature of relationships within the company so that everyone is “empowered” to promote improvement. Asserts it is a long‐term competitive strategy. Describes how it is based on changing the style of how people are managed and developed and a shift in value systems evidenced by actions not words. Recognizes the need to change. Emphasises the importance of leading through example. Contends senior management teams have to be committed to the initiative. Describes the action plan for change. Concludes that the company is a better place to be but, more importantly it will be a better place to be in the future.
Integral Quality Care
Authors: Kochan Anna
Published: May 2006

Investigates the Bekaert Group′s Japanese approach to total quality. Discusses how only a few Western companies have succeeded in attaining the levels of competitiveness found in Japanese firms. Describes how a Japanese expert was employed to implement TQM ‐ Japanese style. Discusses how Professor Tsuda believes that education and training are the problems that non‐Japanese companies have to tackle. Asserts that confidence in the ability of TQM is needed to achieve excellence within the company. Discusses the creation of several new functions to supplement the implementation of TQM in the Bekaert organisation. Concludes that quality is the trademark of any well‐managed organization striving for excellence.
Driving Home Improvement
Authors: Albitz Lisa
Published: May 2006

Discusses the requirements for building and implementing a quality measurement system. Contends it is essential that management understands the benefits of both measurement in general and quality measures in detail. Asserts that quality measures focus efforts providing positive and negative feedback. Contends that quality measures immediately point to the area of the process where the problem originates. Asserts that organizational quality measures provide information about how a particular organization is operating. Discusses a number of measurement models. Concludes that reviewing quality measures in a methodological manner will provide increasing opportunities for improvement.
SPC for Success
Authors: Kochan Anna
Published: May 2006

Discusses how statistical process control of products is increasingly demanded by suppliers for the prevention rather than detection of defects. Assert that, according to Ford supplier Valeo Embrayages, it is the way it is applied that makes all the difference. Discusses how, before the new SPC era, controlling production meant stopping production. Contends the result should be a continuous improvement in product quality. Considers that the tools which are required to implement SPC are very few. Asserts technology is only a minor part of an SPC programme. Concludes that a multi‐disciplinary approach is very important to successful SPC.
The customer is God
Authors: Arrington Lance
Published: May 2006

Attempts to sketch out directions for business and quality management based on a recent survey of world business leaders. Discusses the reality of global trading on a 24‐hour basis and considers the findings of a survey carried out to determine how leaders of businesses intend to direct their efforts to become more competitive in the twenty first century. Itemises the universal trends that emerged from the study. Contends that the keys to competitive advantage, business survival and success will be customer focus and quality management in all its forms.
Investing in the Future
Authors: Ballantyne David
Published: May 2006

Outlines, briefly, the history of the ANZ Bank in Australia and the changing nature of banking. Describes the “people oriented” issues which carried the change process forward when, with the support and encouragement of top management, the Bank began its “Customer Care” programme with an intentional focus on “trouble‐shooting”, customer service improvement and influencing changes in management‐staff relations. Asserts that if people become knowledgeable and work within the system, they can contribute to quality improvement by acting on this knowledge and participating in the changes that affect their work life.
Quality through leadership
Authors: Wash Michael
Published: May 2006

Discusses part one of a two‐part series, concerning a research project in British Telecom aimed at the problem of how to get “Quality” into the culture of the business, and which focused on training managers in leadership behaviours, identified and perceived as important by the managers themselves. Describes the implementation of the project and then identifies behaviours. Outlines the results and suggests a number of steps which will need to occur for quality to be engrained into a company culture.
Lessons to be learnt
Authors: Whyte Christine , Lyons Mary
Published: May 2006

Traces the development of a quality impetus in the Training and Employment Authority in Ireland. Considers how the focus on quality in a state‐sponsored organisation survived during a period of major change. Discusses the origins of the quality imperative and its implementation. Examines the constraints on the quality focus, and the quality initiatives. Asserts that the challenge was to integrate and rationalise these schemes. Contends that the adoption of quality as a core value of organisational culture is crucial to quality improvement. Concludes that experience indicates the need to develop one′s own system, particularly for an organisation operating in the non‐profit public sector.
The new competitive edge
Authors: Centre Europe Management
Published: May 2006

Following a recent survey, shows how managers view service and the key issues affecting future profitability and growth. Asserts that the survey report is unique in that, possibly no other organisation has succeeded in putting together a detailed research project on the service ethics in America, Europe and Japan. Reports on the highlights of the survey and its results. Concludes that the opinions should have a lasting impact on planning for superior service in the future.
Quality through leadership
Authors: Wash Michael
Published: May 2006

Discusses the start up of a quality programme, in this second part article. Argues that a vital start to culture change is training the top team in diagnostic and change agent skills. Asserts that many off‐the‐shelf quality programmes are likely to yield only short‐term benefits and, if this is to be avoided, the process of ownership must start with a tailor‐made programme designed and delivered by the managers themselves. Stresses the importance of ownership. Describes three change models used to train senior management. Asserts that the skills to enable the three models to work effectively together are change agent skills. Concludes these skills, together with the leadership behaviours referred to in part one, are an essential ingredient of a total quality management culture.
Trying harder
Authors: Lash Linda
Published: May 2006

Describes the efforts of Avis to provide monthly progress reports to the individual offices and departments who delivered the service, through their Customer Care Income Statements, allowing their efforts to improving customer care to be seen immediately. Creates a sensitivity analysis to show which major areas of concentration will bring the most return. Asserts that soliciting customer opinion is an excellent public image device. Concludes that customer care must be treated as a going concern ‐ something that requires constant attention and commitment and makes profit over time.
Front‐line managers
Authors: Clark Graham , Armistead Colin
Published: May 2006

Asserts that service is about people ‐ people who deliver good service to their customers. Contends that these service providers perform best when they are led and encouraged by supportive front‐line managers, and that most quality failures are management failures. Discusses the role of the front‐line manager and suggests ways in which he can give a clear lead. Considers that excellence through system design can only be achieved by managers with a front‐line mentality. Asserts it is the task of the manager to ensure that peer group influence conforms to the objectives of the service organization and that managers must take measures to encourage customer‐service teams. Concludes that quality of service can only be obtained through front‐line managers.
Fort George rehabilitation – Case study on timber strengthening
Authors: Cruden A.
Published: May 2006

Outlines the work necessary to refurbish a 200‐year‐old ancient
monument and category ′A′ listed building, for the purposes of providing
upgraded facilities to suit the current requirements of the army as a
barracks. Examines and assesses the methods considered to strengthen
aged timber structures, discussing consolidation, strengthening,
replacement and preservation and infestation treatments. Details the
materials used to affect the strengthening process and explains the
tests made on Epoxy resin and its subsequent uses. Briefly addresses the
impact of variations made due to site anomalies – the ′Fort George
Factor′.
Carbonation and distressed concrete
Authors: van Es Roel
Published: May 2006

Discusses the properties of concrete and the process of carbonation
which can lead to corrosion and its ultimate destruction. Outlines the
conditions which lead to carbonation, detailing design faults which
facilitate the process, and suggests preventatives which can protect the
surface. Examines the results of carbonation, the forming of distressed
concrete and mentions tests which can be performed to check the health
of the structure. Assesses the impact of additional factors leading to
corrosion and offers advice on remedial actions.
Hard public access floors: A problem for the industry – Part 1
Authors: Bloomfield R.
Published: May 2006

Discusses some aspects of composite construction and composite
materials in the flooring industry, in particular relation to failures
in the construction of hard public access flooring. Outlines the
background to the increase in investigations into problems in two types
of floor, namely: hard public access floors in malls and transport
buildings, and raised platform floors in offices. Details the main
points to emerge from investigation into complaints of defective
flooring, concentrating on ill‐considered integration of engineering and
architectural design skills in relation to new and existing structures
and finishes and the problem of using new methods and materials without
considering how they differ from those that went before. Suggests that
the industry is taking considerable risks with clients′ money during its
learning process.
The London District Surveyors' Association Fire Safety Guide No. 1 – Fire Safety in Section 20 Buildings
Authors: Ashton PEng MSFSE T.W.
Published: May 2006

Discusses the London building regulations as applied to buildings
which have a storey, or part of a storey at a greater height than 30m,
and to buildings of the warehouse class or used for the purposes of
trade or manufacture, exceeding 7100 cubic metres in extent. Briefly
outlines the history of this legislation and describes the London
Building Acts currently in force. Explains the ′Fire Safety Guide′
produced by the LDSA (London District Surveyor′s Association) to give
guidance on the technical standards required by the Inner London
Boroughs when dealing with applications for the erection of such
buildings.
The new system of mandatory structural surveys for buildings in Singapore – Strategic maintenance planning opportunities and practical issues
Authors: Thomas Malcolm
Published: May 2006

Describes the 1989 Building Control Act in Singapore, which
requires most building owners to commission periodic structural
inspections, offering opportunities for establishing a sound basis for
national corporate whole‐life property asset management. Outlines the
background to this legislation and its main provisions, and suggests how
the survey process and data which will be available could benefit the
government policy‐makers and individual owners in formulating and
implementing planned maintenance strategies for Singapore′s largely
new‐built stock.
Non‐contact measurement of structures
Authors: Uren John
Published: May 2006

Outlines the system of measuring structural movements and
deformations based on the theory of theodolite intersection, which was
developed by the Civil Engineering Department of the University of
Leeds. Illustrates the principles involved and discusses the several
systems available. Describes the two structural engineering projects
carried out by the Civil Engineering Department at Leeds, concerned with
the deformations induced in eccentrically loaded columns and in
stiffened steel structures. Suggests that structural engineers concerned
with monitoring movement would be well advised to consider the use of
theodolite intersection systems.
Surveying for timber decay and damp
Authors: Lothian M.T.
Published: May 2006

Discusses the means and methods of detecting timber decay and damp,
briefly outlining the historic use of wood in the construction of
dwellings and the role of the timber infestation surveyor. Details the
process of a thorough inspection, both external and internal, suggesting
that particular note should be taken of high earth or path levels, gaps
round window frames, broken guttering, rainwater spillage, cracked
renderings, missing slates, defective linings and blocked outlets in
gutters, blocked airbricks and sagging roof tiles. Concentrates on
fungal and insect damage and stresses the results of dampness. Discusses
the importance of thoroughness.
Rats in buildings
Authors: Barrett Peter , Howard Michael
Published: May 2006

Offers advice to surveyors and property managers as to how to deal
with an infestation of rats in buildings. Considers the scale of and
changes in the rat population, and discusses their habits and needs, the
implication of which are highlighted by a case study on the Hulme Estate
in Manchester. Describes the various types of damage that can be caused,
and shows how evidence of an infestation can be detected. Explores
alternative remedies to the problem and suggests clauses for a report.
Declares that infestations are the consequence of either poor building
design or poor property management.
A survey of site‐mixed mortars in NE England
Authors: Harrison W.H.
Published: May 2006

Outlines a survey of site practice and of mortar compositions
undertaken in the North East of England by the Construction Industry
Division of the Department of the Environment and sponsored by the
National House Building Council, designed to investigate the type of
mortars specified for housing construction and the extent to which
site‐mixed mortars achieved the specification. Discloses the results of
the survey and indicates that a relatively large proportion of such
mortars will contain somewhat less cement than specified.
Copper tube in modern buildings
Authors: Woollaston A.K.
Published: May 2006

Outlines the history and uses of copper tubing and its position in
the modern building industry. Discusses its various designations and
tempers, its strength and ductility, corrosion resistance, compatibility
with other plumbing materials, suitability for use with potable water,
its potential as a bacteriostat, its biofouling resistance and its
availability in a range of sizes. Notes its position as a guaranteed
British Standard quality product, and assesses the impact of Water
Bylaws, Building Regulations and the British Standard Code of Practice
on Water Supply on its use in building today. Explores other current and
future applications of copper tube and extols its properties for health.
Overcladding – the new panacea?
Authors: Davies Hilary
Published: May 2006

Discusses the process of overcladding, assessing economic and
social factors, and the various physical problems it can remedy.
Explores the desirable features of overcladding, highlighting water
resistance, K value, fire resistance, high vapour permeability,
dimensional stability, impact resistance, adjustability, low weight,
ease of cleaning and maintenance, experienced installers and good
appearance. Outlines the various factors for success, and stresses the
necessity of creating a breathing fabric to alleviate condensation
problems.
Surveying for sound – sound insulation and the Building Regulations
Authors: Jones A.J.
Published: May 2006

Outlines the requirements and methods of assessment of sound
insulation in dwellings, as ordered by Part E of the Building
Regulations 1985. Explores the origins of the performance standard and
comments on the performance achieved in practice. Summarizes present
proposals to increase the scope of Part E by means of a case study of a
remedial exercise to improve poor sound insulation in newly built flats.
Radon
Authors: Henshaw Denis L.
Published: May 2006

Discusses the radioactive gas radon, outlining its structure and
how it enters the home. Explores methods of measuring the gas,
highlighting research carried out at Bristol University on a plastic
material called Tastrak. Exposes the health threat associated with radon
and links quantities of the substance with incidences of leukaemia.
The repair and maintenance of brickwork
Authors: Hammett Michael
Published: May 2006

Notes some methods of restoring the soundness and good appearance
of brickwork. Discusses damage caused by frost, water penetration and
soluble salts. Outlines techniques of repointing historic brickwork and
special joint finishes, and examines the causes of cracks and
instability. Mentions methods of cleaning brickwork, and suggests that
the work be undertaken by skilled specialist contractors.
The Appraisal and Screening of Applications in the
Commercial Mortgage Market
Authors: McGregor James
Published: May 2006

Confines the study to lending from a centralized base where the
lender is seeking volume business and has little or no previous
knowledge of the applicant. Sets ground rules regarding security,
contribution and servicing. Gives hints on successful face‐to‐face
appraisals.
Off Balance Sheet Finance
Authors: Chartres Michael
Published: May 2006

Explains Off Balance Sheet Finance (OBSF). Discusses its use and
misuse. Concludes that whilst OBSF is not intrinsically good or bad, it
can be useful, can be abused and must be regulated.
The Traditional Developer’s Role and Legal Contractual
Responsibilities and Liabilities Re‐examined
Authors: Elias Alan
Published: May 2006

Lists key tasks developers have traditionally been expected to
undertake. Points out two areas where the developer has not accepted
responsibility: on‐time completion and liability for latent defects.
Discusses the developer′s role in time for completion, construction
obligations, workmanship and materials, design liability, contractual
liability and collateral warrantees. Concludes that developers are being
pressured to accept more responsibility for their contractors′ work, by
tenants, purchasers and financiers.
US Begins Attack on Foreign Investment
Authors: Garfield Howard
Published: May 2006

Comments on the effect the US 1989 Tax Act has on
“foreign” and multinational companies and the so‐called
earnings‐stripping provision.
Development Appraisal and the Computer
Authors: Sykes Stephen G.
Published: May 2006

Suggests that conventional approaches to development appraisal are
simplistic even when a computer is used. Overviews some conventional
approaches with advantages and disadvantages. Discusses computer
modelling. Concludes that the property world has lagged behind others in
taking advantage of computing power.
Completion Risk Insurance
Authors: South A.
Published: May 2006

Explains the insurance industry′s response to the problem of
delayed completion of developments. Overviews some options open to
owners wishing to lay off the completion risk. Concludes that completion
risk insurance makes a significant contribution to the financing and
successful conclusion of major projects.
Funding Golf Course Development
Authors: Thorburn Andrew , Tiltscher Robert
Published: May 2006

Comments on the demand for more golf clubs. Discusses the market
and investment potential for different types of course. Offers
guidelines for developers. Outlines possible methods of funding.
Why Do Institutions Invest in Property?
Authors: Rydin Y. , Rodney W. , Orr C.
Published: May 2006

Discusses the risk‐return profile of property investment. Reports
on a telephone survey of financial institutions concerning property
investment. Comments on the survey results. Concludes that property
investment is still regarded as a long‐term, low‐risk asset. Cautions
that unitized property has a limited appeal.
Convertible Mortgages
Authors: Sproul David
Published: May 2006

Discusses legal and tax issues surrounding the structuring of
convertible mortgages. Concludes that convertible mortgages can be
structured in the UK, but the complexity from a tax viewpoint restricts
their application to high value properties. Cautions that tax
implications must be examined in great detail before structuring.
French Finance
Authors: Watson Chris
Published: May 2006

Outlines, from a legal point of view, some general principles of
French financing, some of its particular features and certain
limitations. Considers finance in a legal context and the various
methods of taking security. Outlines three particular financial and
legal structures known as prêt participatif,
crédit‐bail; and vente en l′état futur
d′achièvement which are peculiar to the French legal system.
Interlending in the Caribbean: questions, problems and
possible solutions
Authors: Cornish Graham P.
Published: May 2006

Examines some of the special problems raised by the Caribbean′s
cultural diversity when it comes to considering a regional interlibrary
loan and document supply system. Considers some of the barriers that
cannot be controlled by librarians; those which can partially be
controlled; and others that are created by librarians. Suggests that all
nations of the Caribbean should become resources for their own output.
Emphasizes simplicity and ease of operation, with the aim of pointing
the way towards the establishment of a manageable and efficient
interlibrary lending system.
A review of recent literature: XVIII
Authors: Barwick Margaret , Cornish Graham P.
Published: May 2006

Overviews recent statistical analyses in the field of interlending
and document supply. Examines statistics from studies performed in
Spain, South Africa, the Middle East, and the USA. Notes the significant
impact of DOCLINE, the US National Library of Medicine′s automated
interlibrary lending (ILL) request and routing system. Reviews the
feasibility study for a pilot European interlending system. Looks at the
issue of copyright. Provides examples of decentralised ILL systems found
in Australia and South Africa.
The British Library Document Supply Centre 1989/90
Authors: King Katy
Published: May 2006

Provides a brief account of the BLDSC during 1989/90. Notes that
new technology plays an increasingly important role for them. Comments
on their work in development of costing areas and the International Cost
Model. Makes reference to high‐speed polythene packaging for
photocopies.
Incoming!
Authors: Maricic Steven J.
Published: May 2006

Considers the use of ILLIN, a BASIC program designed to work with
OCLC ILL Micro Enhancer software, to sort incoming requests into
categories and print handling instructions for staff. Discusses a sample
request processed by ILLIN, how to tailor ILLIN and databases, and the
technical problems that may be encountered using the program.
SuperKey and the OCLC MICROCON Service
Authors: Lager Mark
Published: May 2006

Discusses the use of OCLC MICROCON conversion program as an
inexpensive way to implement reclassification and retrospective
conversion to improve OCLC participation. Describes the two‐stage
reclassification process and the use of SuperKey strokes for function
key definition.
The CAT of Many colors
Authors: Voedisch G.
Published: May 2006

Examines the capabilities of the CAT CD450 cataloguing system
originally developed to contain costs for smaller OCLC member libraries.
Describes the features of CAT CD450, as well as cost‐saving benefits,
workflow flexibility, new search options, label printing options,
cut‐and‐paste and windowing functions, and other user‐specific
advantages that have been reported.
Relative Performance of Three CD‐ROM Network Access Products
Authors: Watson B. , Fausey J.
Published: May 2006

Compares three recently introduced systems allowing multi‐user
access to CD‐ROM via LANs. Discusses the test set‐up and the nature of
the systems tested: OPTI‐NET, CD Net, and LANtastic. Surmises that all
three systems achieve their objectives, the final choice being dependent
on the buyer′s needs in terms of the system′s cost, user load, and
present system environment constraint.
dBASE Indexing Tips
Authors: Tung S.
Published: May 2006

Considers the main benefit of building indexes for a dBASE database
– speed and performance of retrieval – and the fields dBASE
can index on. Suggests tips for building up indexes: character field
length, fields with upper and lower case, two character field indexing,
numeric fields, character and numeric fields, date fields, character and
date fields, and date fields in reverse chronological order.
Using OCLC SCREENS.SVS Records to Build a dBASE Database
Authors: Unger S.
Published: May 2006

Discusses a procedure that transfers information from OCLC
bibliographic records to a database management system such as dBASE.
Discusses an overview of the system′s functions, the programming
details, and transferring data to the database management systems.
Surmises that the procedure offers advantages in data entry efficiency
and later information conversion, as well as considerable scope for
tailoring.
Creating Labels for Periodical Princeton Files
Authors: Palincsar S.F.
Published: May 2006

Examines a program, MAGLABAL.EXE, developed to automate label
production for Princeton files that store unbound periodical issues.
Discusses the generation of a file containing titles, label size
requirements, pitch and font, invoking the program, testing the program
without printer, MAGLABEL error messages, DOS error messages, aborting
MAGLABEL, and other program details.
Microcomputers and the Visually Impaired (Low‐vision to No‐vision)
Authors: Edwards S.
Published: May 2006

Considers the need for and availability of computer systems
(hardware and software) for the visually disabled. Describes image
enlargement systems, speech synthesisers, Braille devices, and keyboard
modifications. Lists relevant organisations and products which can help
the visually impaired.
Help BAT: A Better Idea
Authors: Richardson Loran W.
Published: May 2006

Explains how to create a document archive file to store little used
files and therefore conserve hard disk space, whilst keeping the files
readily accessible. Presents a method of browsing through the
documentation quickly and efficiently.
Customized Spine Label Printing
Authors: Gilbert Bruce
Published: May 2006

Illustrates how to customize the CATME LABELS.CAT file in order to
print spine labels only, and to customize the format of the file to the
required size. Explains how to run the programs (contained on a free
disk with the journal).
Research Assistant: A HyperCard Approach to Library Instruction
Authors: Welsch Erwin K. , Loomis Abigail
Published: May 2006

Reviews ′Research Assistant′ software, a computer‐assisted
instruction programme written by a librarian in order to help students
with their research. The programme is written for the Mac using
HyperCard stacks and its content covers the entire process of writing a
research paper. It aims to equip students with the necessary skills to
use the library resources properly and more efficiently. Points out the
advantages and disadvantages of using such a progrmme.
LANs in the library (Part II)
Authors: Speed Hensinger James
Published: May 2006

Continues on the theme of an earlier article, this time dealing
with installation and maintenance of Local Area Networks. Discusses the
importance of having a LAN manager and details problems likely to occur
when installing a LAN.
Customizing Search CD450 Displays
Authors: Bendig Mark
Published: May 2006

Describes how to customize Search CD450 displays. Begins with the
System ′Welcome′ screen, then the Database ′Welcome′ screen and
concludes with the Help Window Display.
Relative Performance Of Two More CD‐ROM Network Access Products
Authors: Watson Bradley C. , Fausey Jonathan R.
Published: May 2006

Continues with the second in a series of articles evaluating CD‐ROM
local area network access products on the market. The software packages
evaluated in this article are: CD Connection and Starport. Describes the
comprehensive testing carried out and suggests uses for each package
based on its relative merits.
What To Do With An M300 Workstation
Authors: Hoover Danise G.
Published: May 2006

Looks at potential uses for old M300 series machines that have been
replaced by newer models, and gives advice on how to go about upgrading
the workstations in order that they can be used to their full potential
in other areas. Highlights the point that upgrading needs to be carried
out by somebody with at least some specialist knowledge, and that
upgraded machines will still be much slower than new models.
Computer Technology: Breakthroughs for the Hearing‐ and Speech‐Impaired
Authors: Edwards Sandra
Published: May 2006

Investigates ways in which computer technology can enable people
with a hearing and/or speech impairment to communicate. These range from
telecommunication devices for the deaf (TDDs) to software designed to
teach deaf children how to read and write in English (often their second
language!). Other new technology includes software that converts English
into American Sign Language vocabulary, and under development is a
system which will facilitate communication between a hearing person and
a person with a combination of hearing/visual or hearing/speech
impairment.
Shortcuts I’ve Already Found with the PRISM Service and PASSPORT Software
Authors: Gabel Linda
Published: May 2006

Suggests a number of shortcuts to help with workflow when using
PASSPORT and PRISM. Describes the following functions: stacking commands
with the semicolon, function key definition, use of “rep”
function key definition, additional function key files, COPY and PASTE,
authority file displays, and specific cursor placement.
A Dual – Purpose Microcomputer Center: Public Access Facility and Staff Training Lab
Authors: Wells David B.
Published: May 2006

Discusses the microcomputer policy implemented by Las Vegas‐Clark
County Library District. Examines the goals of the computer public
access facility, the software used, the staff, the access policies, and
the staff training program. Summarises that public access to computers
should be kept manageable, that Macs have proved as popular as IBMs, and
that only the most popular software should be used initially.
Managing Interlibrary Loan Borrowing Records with R:base
Authors: Black Leah
Published: May 2006

Considers the development of an in‐house software package to handle
the ILL workload more efficiently at Michigan State University Library.
Examines system design, how the system works, how records are updated,
database search, system maintenance, and growth potential. Concludes
that the system has proved to be efficient, but the true value will only
be realised as its full capabilities are explored through further staff
training.
MicrogrAphic Preservation Service Facility Dedicated
Authors: Melin Nelson Nancy
Published: May 2006

Discusses the dedication of the new MAPS micrographics laboratory
in Pennsylvania. Considers the facilities of the new building,
similarities between OCLC and MAPS, the history of MAPS, and the future
of micrographics preservation. Concludes that microform is not
obsolescent, and that preservation is no longer a challenge or a
one‐dimensional solution.
PASSPORT/PRISM
Authors: Carter Judith
Published: May 2006

Examines PASSPORT script files from the point of view of the end
user and the problems that may be encountered. Discusses script
components, script file modification, enhancing PRISM scripts, file
authorisation, and using Setup to create individual OP files.
Illustrates these functions with program examples.
Using CAT ME Plus’ Label Module with SE‐LIN Labels
Authors: Fladland Kathy
Published: May 2006

Examines the problem of using CAT ME Plus in conjunction with
SE‐LIN spine labels and how the problem was solved at Virginia
Commonwealth University. Describes the develoment of the solution using
the Turbo Pascal program LABELS.PAS, how Pascal works with CAT ME Plus,
and CAT ME export to disk files.
OCLC Cataloging Micro Enhancers: Batch Searching and Printing Monographic Copy
Authors: Klimczyk Linda , Tate Marsha
Published: May 2006

Describes Penn State University Library′s use of the OCLC CAT ME
and CAT ME Plus for batch searching at off‐peak hours to resolve
overcrowding of OCLC dedicated terminals. Summarises the CAT ME and CAT
ME Plus functions used, time savings calculations, and searching
techniques. Concludes that CAT ME and CAT ME Plus have enabled maximum
efficiency from dedicated OCLC terminals, more efficient use of staff
time and have become an invaluable tool for bibliographic searching.
Interlibrary Loan
Authors: Kaufman David
Published: May 2006

Discusses the use of the ILLFILE program for lending record‐keeping
in addition to the more usual copyright limit control. Examines the
steps needed to allow ILLFILE to perform the function, how to sort the
records, using the Update command, using ILLVIEW, and producing reports.
Surmises that using ILLFILE allows records of incoming and outgoing
requests with only the additional step of inserting a computer disk in
the daily routine.
PRISM with Bars
Authors: Winchester Sheila , Machalow Robert
Published: May 2006

Describes the use of barcode labels as a part of library
cataloguing using the PRISM service in York College Library. Examines
the uses of barcodes, redefinition of a PASSPORT function key, and use
of the redefined fuction key to simplify searching the OCLC database.
Online Public Access Catalogs
Authors: Schuyler Michael
Published: May 2006

Looks at the use of programming editors, especially ′Sidekick′
– discusses the relative merits and problems with this particular
software, as well as discussing the new version which is now available.
Suggests that businesses which are currently upgrading their hardware in
order to run Windows could donate their old equipment to local
libraries, where they could be put to good use. Shows how the use of a
short program can make browsing through READ.ME files much easier.
Micros, Minis, Mainframes – What’s a library to do?
Authors: Hinnebusch Mark
Published: May 2006

Examines the dilemma of choosing between the computer hardware
available due to the ′open system′ concept. States that libraries should
adopt the concept of service‐level agreements defining clearly specified
and measurable metrics, and the minimum levels of acceptable computing
services. Summarizes the recent developments in mainframe architecture,
especially the advent of optical storage and the ′hot topic′ of
automated operations.
Management Training at Wartsila
Authors: Valpola Anneli
Published: May 2006

Shows how the large Finnish industrial conglomerate, Wartsila is
progressing with its own tailor made action learning programmes.
Discusses the integration of strategic development and management
development, and the principle that managers should train managers.
Discusses how training is actually carried out using the principles of
action learning.
Assessing managerial performance
Authors: Jacobs Robin
Published: May 2006

Considers some recent research on understanding and improving
managerial performance. Reports on findings of a recent survey that
asked executive managers what it is that distinguishes the excellent or
effective performer from the merely average or ineffective performer.
Examines competency based assessments, and the Ashridge Survey covering
500 UK organizations in both the private and public sectors which aimed
to find out just how much the management competency idea has taken hold
in the UK. Finally, considers the future of competency based
assessments.
New style managers for the IT environment
Authors: Landale Tony
Published: May 2006

Briefly examines a new style MBA programme for information managers
developed by BIS Applied Systems, one of the UK′s leading information
service companies, and the International Management Centres.
Management development on three continents
Authors: Headley Richard A. , Slevin Dennis P.
Published: May 2006

Discusses the new approach to management development taken by GKN,
a leading manufacturer of automotive transmission products world‐wide.
Reports on GKN′s selection of the University of Pittsburgh as the site
for the expansion of the Young Executive Programme (YEP). Describes the
careful selection of candidates to the programme and the programme′s
objectives/content. Finally looks at the dynamic learning process
associated with the programme.
Whose plan is it anyway? – part one
Authors: Collins Duncan
Published: May 2006

Examines the appointment of a new managing director to AKZ
Enterprises and the predecessor′s move to the post of Chairman, in
particular how through a careful search and analysis, consultants
ensured that the personality match would be trouble free. Discusses the
first two years of the managerial relationship and problems that arose.
Finally offers some prospects for the future of the relationship and
possible solutions to continual problems.
Developing the small company
Authors: Mead Michael
Published: May 2006

Discusses, relying on anecdotes from personal experience, the
problems facing the small company, which has never invested in
management training or development, when it decides on a programme of
change. Looks at important choices about implementing a development
programme. Considers one programme customized to organizational goals
and needs. Finally, reports on the problem of communication and ways of
overcoming communication barriers.
The tall ships experience
Authors: Watson Alastair
Published: May 2006

Details a management development programme on board a 300‐ton,
three‐masted, topsail schooner. Provides an evaluation of the programme
and concludes that participating executives will learn enough about
teamwork to repay the investment.
British Telecom: On the right lines?
Authors: Kerr Scott
Published: May 2006

Explains how British Telecom researched and implemented
competence‐based development programmes. Describes their strategy for
personal development planning among 20,000 managers. Reports on trials
of development centres designed around specific skills leading to
identification of participants level of competence. Concludes that
putting resources into getting the development process right may be more
important than concentrating on the accuracy of competence‐based
assessment.
US business schools
Authors: Wille Edgar
Published: May 2006

Report of a study tour to examine MBA and executive programmes
offered by US business schools. Comments on their international
activity, learning methods and the place of the case study. Examines the
role of research and touches on the course environments. Concludes that
US business schools are placing less emphasis on the statistical and
scientific approaches to management and more on the global business
environment.