Looking back, looking forward: lessons from COVID-19 communication measurement, evaluation and learning (MEL)
Authors:   Communication Unit, Regional Director’s Office, World Health Organization Regional Office for the Western Pacific, Manila, Philippines, Onilov Oxana , Gong Dexin ,   Health Emergencies Programme, World Health Organization Regional Office for the Western Pacific, Manila, Philippines, Chriscaden Kimberly ,   Communication Unit, Regional Director’s Office, World Health Organization Regional Office for the Western Pacific, Manila, Philippines, Tsogt Jargalan ,   Communication Unit, Regional Director’s Office, World Health Organization Regional Office for the Western Pacific, Manila, Philippines, Melic Maria Socorro ,   Communication Unit, Regional Director’s Office, World Health Organization Regional Office for the Western Pacific, Manila, Philippines, Urquico Rosemarie ,   Communication Unit, Regional Director’s Office, World Health Organization Regional Office for the Western Pacific, Manila, Philippines, Biernat Anna ,   Communication Unit, Regional Director’s Office, World Health Organization Regional Office for the Western Pacific, Manila, Philippines, Postovoitova Anna ,   Health Emergencies Programme, World Health Organization Regional Office for the Western Pacific, Manila, Philippines, Visser Lieke ,   Health Emergencies Programme, World Health Organization Regional Office for the Western Pacific, Manila, Philippines, Wong Nancy ,   Health Emergencies Programme, World Health Organization Regional Office for the Western Pacific, Manila, Philippines, North Rosemarie ,   Health Emergencies Programme, World Health Organization Regional Office for the Western Pacific, Manila, Philippines, Lawe-Davies Olivia ,   Communication Unit, Regional Director’s Office, World Health Organization Regional Office for the Western Pacific, Manila, Philippines
Published: June 2024

Problem: Communication is an integral component of an emergency response, including to the coronavirus disease (COVID-19) pandemic. Designing effective communication requires systematic measurement, evaluation and learning. Context: In the Western Pacific Region, the World Health Organization (WHO) responded to the COVID-19 pandemic by using the Communication for Health (C4H) approach. This included the development and application of a robust measurement, evaluation and learning (MEL) framework to assess the effectiveness of COVID-19 communication, and to share and apply lessons in real time to continuously strengthen the pandemic response. Action: MEL was applied during the planning, implementation and summative evaluation phases of COVID-19 communication, with evidence-based insights and recommendations continuously integrated in succeeding phases of the COVID-19 response. Lessons learned: This article captures good practices that helped WHO to implement MEL during the COVID-19 pandemic. It focuses on lessons from the evaluation process, including the importance of planning, data integration, collaboration, partnerships, piggybacking, using existing data and leveraging digital media. Discussion: Despite some limitations, the systematic application of MEL to COVID-19 communication shows its value in the planning and implementation of effective, evidence-based communication to address public health challenges. It enables the evaluation of outcomes and reflection on lessons identified to strengthen the response to the current pandemic and future emergencies.