Theoretical models for enhancing operational efficiency through technology in Nigerian businesses
Authors: Anwuli Nkemchor Obiki-Osafiele  , Christianah Pelumi Efunniyi  , Angela Omozele Abhulimen  , Olajide Soji Osundare  , Edith Ebele Agu  , Ibrahim Adedeji Adeniran  
Published: August 2024

The concept paper presents an in-depth analysis of how technological advancements can be strategically employed to improve the operational efficiency of businesses in Nigeria. This executive summary encapsulates the key objectives, theoretical frameworks, and expected outcomes outlined in the paper, emphasizing the potential for technology to drive productivity and economic growth in the Nigerian business landscape. This paper aims to identify and evaluate various theoretical models that can guide the integration of technology into business operations. It highlights the importance of operational efficiency as a critical factor for competitiveness and sustainable growth in Nigerian businesses. By leveraging technology, businesses can streamline processes, reduce costs, enhance productivity, and improve overall performance. One of the primary objectives of the paper is to explore the role of information and communication technology (ICT) in transforming business operations. It discusses how ICT can be utilized to automate routine tasks, facilitate real-time data analysis, and enhance communication within and between organizations. The paper examines specific technological tools and systems, such as enterprise resource planning (ERP) software, customer relationship management (CRM) systems, and cloud computing, that can significantly boost operational efficiency. The concept paper also delves into the theoretical underpinnings of technology adoption, focusing on models such as the Technology Acceptance Model (TAM), the Diffusion of Innovations Theory, and the Resource-Based View (RBV) of the firm. These models provide a framework for understanding how businesses can effectively integrate technology into their operations. By examining factors that influence technology adoption, such as perceived ease of use, perceived usefulness, and organizational readiness, the paper offers insights into the best practices for successful implementation. Moreover, the paper addresses the challenges and barriers to technology adoption in Nigerian businesses. These include issues related to infrastructure, funding, skills gap, and resistance to change. The paper proposes strategies to overcome these challenges, such as investing in digital infrastructure, fostering public-private partnerships, and implementing training and development programs to equip the workforce with the necessary skills. The expected outcomes of enhancing operational efficiency through technology include increased productivity, improved customer satisfaction, and higher profitability for businesses. Additionally, the broader economic impact includes job creation, enhanced competitiveness of Nigerian businesses in the global market, and overall economic growth. The paper provides a comprehensive framework for understanding and implementing technology-driven operational improvements. By leveraging theoretical models and addressing practical challenges, Nigerian businesses can enhance their operational efficiency and drive economic growth. The paper calls for a collaborative effort between government, industry stakeholders, and businesses to create an enabling environment for technology adoption and operational excellence.
Keywords: Operations, Efficiency, Technology, Nigeria, Theoretical Paper.