bluuebunny/crossref_metadata_2025 huggingface dataset:
Exploring the factors of social media communication and their impact on online corporate brand image
Authors: Kaur Talvinder , Bedi Sarbjit Singh
Published: July 2024

In the past two decades, social media has transformed the way marketers communicate with their customers. Customers have moved from traditional media to new media to gather information. The purpose of this paper is to explore the factors of social media communication and its impact on online corporate brand image. The descriptive study uses exploratory factor analysis (EFA) and stepwise regression on data collected from 651 social media users. The study extracted three factors in firm-created content and two factors in user-generated content. Further, the study showed that social media interactivity and user comments have the strongest impact on the online brand image of any company.
Can the two culture transformations ‘Lean’ and ‘digitalisation’ benefit from each other?
Authors: Picasso Stefano
Published: July 2024

This paper illustrates that Lean and digitalisation cultural transformation can sustain each other. It provides academic as well as practical experiences in the fields of engaging employees and extended enterprise. Maintaining the necessary energy to sustain the Toyota Production System (TPS) company-wide transformation is challenging and demanding. Digitalisation will support the culture change, but also runs the risk of diverting the focus of the company from customer-centricity and leadership proximity to technology driven. The Lean journey may therefore be penalised.
Design and defects: Responsibilities and liabilities
Authors: Harris Philip
Published: July 2024

Surveyors deal on a regular basis with defects. This paper offers a reminder of where liabilities and responsibilities lie, particularly in the context of design and fitness for purpose but also in respect of statutory obligations under the Defective Premises Act 1972.
The future of the workplace
Authors: Jones Gareth
Published: July 2024

Significant changes have reshaped the workforce and the expectations of those who participate. Working practices, influenced by efficiency and productivity initiatives, have also reshaped the way in which people work within the organisation, and office environments have been through similar transformations. How should the workplace of the future be designed? There is a need to think about a wider contribution to society and about sustainability beyond the current boundaries of preserving energy or reducing waste, and there is a long way to go in terms of addressing the psychological needs at the core of employee engagement. Environmental and design requirements will become obvious when there is a better understanding of the people who do the work and what really motivates them — work first, place second.
Developments in instant payments
Authors: Santamaría Javier
Published: July 2024

November 2017 saw the launch of the SEPA Instant Credit Transfer (SCT Inst) scheme, created by the European Payments Council to realise easier and faster payments on a pan-European scale. This paper reviews the progress of SCT Inst over the past 22 months and discusses the path ahead.
Country profile — Chile
Authors: Molina Oscar , Céspedes Andrea
Published: July 2024

This paper provides a general description of the Chilean personal data protection regime, especially in relation to the main piece of legislation that governs this matter in the country; that is, Law 19.628 ‘On the protection of private life’, commonly referred as the ‘Personal Data Protection Law’. It describes the main elements of the law, in addition to other relevant norms and compares it to the General Data Protection Regulation (GDPR) in Europe, where relevant. Chile was the first Latin American country to adopt a personal data protection law in Latin America; however, as the description of the current legal scenario shows, it is currently lagging behind in comparison to modern legislation such as the GDPR, which includes relevant distinctions, rights and principles not present in current Chilean law.
The digital response to COVID-19 : Exploring the use of digital technology for information collection, dissemination and social control in a global pandemic
Authors: Phillips Jennie , Babcock Rebecca A. , Orbinski James
Published: July 2024

In response to the COVID-19 pandemic, there has been a global surge in the development and implementation of digital interventions to diagnose, track, prevent and mitigate the spread of the SARS-CoV-2 coronavirus. To date, however, there has been little research to characterise the vast scope and scale of these novel, ad hoc and widely varied digital tools. This paper helps fill this gap by providing a descriptive summary of the digital response to COVID-19. The research finds that the digital response can be broken into four main categories: 1) tracking the spread of the virus (contact tracing); 2) controlling social behaviour during the outbreak (social behaviour monitoring); 3) information gathering and dissemination about the virus (one-way and two-way public communications); and 4) diagnosis and treatment (remote diagnostics and treatment). This paper describes the four response categories and provides examples of the digital technologies being developed and implemented for these purposes. This descriptive understanding provides a contextual foundation for subsequent research to analyse the opportunities and challenges associated with the development, implementation and uptake of digital interventions, alongside the development of analytical frameworks and guidance.
Stress testing convergence
Authors: Gallardo German Gutierrez , Schuermann Til , Duane Michael
Published: July 2024

2015 marked the six-year anniversary of US regulatory stress testing. In this paper the authors observe three key trends: (1) Increasingly aggressive capital management: banks initially responded to CCAR by maintaining wide capital cushions versus regulatory minimums. As CCAR processes stabilise and capital minimums increase, however, some institutions appear to be managing capital more and more tightly, especially investment banks, universals and custodians. (2) Drivers of enhanced financial resource management: what allows institutions to manage capital more closely? First, stress test results are beginning to stabilise and, in some cases, converge. Secondly, although we have just a handful of examples, the market seems to reward aggressive capital requests, even if they are, at first, rejected by the Fed. (3) Unintended consequences: as stress test results converge and institutions begin to manage capital to Fed-projected results, the Fed’s stress-testing models become an increasingly important driver of the fate of the financial system.
Systemic risk in central counterparty clearing houses
Authors: Anonymous
Published: July 2024

The Dodd–Frank Wall Street Reform and Consumer Protection Act's requirement to centrally clear over-the-counter derivatives through the creation of central clearing counterparties (CCPs) is concentrating credit and market risk to an extent where CCPs are too big to fail. This paper examines the systemic risk consequence of this concentration and makes certain recommendations for its mitigation.
The real estate requirements of low-cost carriers at UK airports
Authors: Lomax Andy , Gregory Alan
Published: July 2024

The low-cost carrier (LCC) market has seen rapid growth in the last decade and this has changed the shape of the airline industry. This paper identifies the main characteristics of LCCs and considers how the growth of this sector has had an impact on the demand for airport real estate. The results of a survey conducted by Drivers Jonas are used to illustrate the points raised. The paper concludes with a summary of the property mix required to meet the demands of a growing aviation sector.
Evolution of digital payments: Early learnings from Singapore’s cashless payment drive
Authors: Ng Dennis
Published: July 2024

This paper discusses the digital payment scenario unfolding in Singapore as the country’s government ponders the tremendous leap made by China in the digital payment space. The paper discusses possible key factors contributing to the success of digital payments in China, such as the success of WeChat, and whether this could be replicated in a country like Singapore. Although China and Singapore are vastly different in size, they share many similarities, including a strong one-party government which is actively involved in the direction and growth of the economy. Both countries share similar cultural and social influences including materialism, IT adoption and an emphasis on education. This paper focuses on small-value payments, which often represent the last mile in the evolution towards a fully cashless society. Using a comparison between China and Singapore, the paper considers those factors critical for the adoption of cashless payments, such as merchant discount rates, critical mass, point-of-sale interfaces, mass transit cards, consumer behaviour and government policies.
Worthy of trust: Protecting minority privacy in diversity reporting
Authors: Bellringer Matthew
Published: July 2024

This paper highlights potential risks to privacy in diversity monitoring and reporting. It explores the reputational drivers behind reporting, and the specific challenges presented when reporting on ‘hidden’ or ‘invisible’ aspects of diversity. It raises operational considerations that come about as a result of these challenges and suggests that an integrated approach aimed at increased trust among all stakeholders is likely to yield the greatest business benefits from reporting activities.
Counterparty risk management for today and the future
Authors: Tsai Brian J. , Magidson Matthew A.
Published: July 2024

Asset managers that use financial institutions for trading and custody have always had the notion to ask what would happen if the institution were ever to fail. Today, the notion of managing trading and custody risk of a particular banking institution is often called ‘counterparty risk’. While the idea of managing counterparty risk is not new to recent days — clients through the Great Depression were certainly victims of counterparty risk — the level of awareness has definitely increased through the 2008 financial crisis. To much surprise, banks with long established histories became insolvent. In response to the 2008 crisis, managers have made a more concerted effort to diversify the number of institutions with which they do business. Many managers who did not have this diversification were unfortunately negatively affected by the failure of institutions and, ultimately and unintentionally, hurt their clients. This paper discusses the framework of how different institutions work with managers. Depending on the type of relationship, institutions pose different kinds of counterparty risk to asset managers. Finally, the paper also discusses the past, present and future options that managers have to better manage counterparty risk.
Work smarter, not harder: Artificial intelligence’s critical role in mitigating financial crime risk
Authors: Sammé Araliya
Published: July 2024

This paper explores the best methods financial institutions should employ when using an artificial intelligence (AI) programme in financial crime risk management. With the recent move towards AI and machine learning in financial crime and regulators strongly and increasingly promoting it, we explore what AI can achieve in this space. With the enormous benefits that AI and machine learning can bring to financial crime risk management, there come challenges, which we will outline, providing possible solutions that have been proven in data science research and implementation in financial institutions. We identify how various skill sets and capabilities combine to create the most effective machine learning programme possible, using knowledge sharing and tailored processes to achieve optimal results in risk management programmes. The proof of concept (PoC) process is explored in detail, using a past example as a case study to aid financial institutions in utilising this approach when trialling AI for their risk management programmes.
Payments strategy 2009: The importance of core deposits to the payments business
Authors: Manfred Lee E.
Published: July 2024

Banks have recently begun to realise the financial, competitive and strategic benefits of enterprise payments strategy. Experience with large financial institutions suggests that banks have generally agreed on a strategy, defined an organisational model that works in their culture, and created a reporting environment to turn strategy into execution. The strategies and structures are as varied as the banks themselves, but the common theme among them is the importance of core deposits to the payments business. This paper looks at the data that led banks to this conclusion and how those banks have organised to implement their strategies successfully, and explores the link between payments strategy and deposit growth, as reflected in product design, pricing, technology and service delivery.
Job sharing between human professionals and chatbots: How should ‘handovers’ happen?
Authors: Knott Alistair
Published: July 2024

Job sharing between humans and artificial intelligence (AI) systems is likely to become increasingly common in several domains of work. In this paper, we examine mechanisms for managing job sharing for one particular class of AI system: human–machine dialogue systems, or chatbots. This is a useful case to consider, as several mechanisms for managing job sharing are already emerging in these systems, and these mechanisms draw on those that human professionals already use to share work among themselves. A key concept in this domain is that of a ‘handover’, where a client is passed from one worker to another. We identify different types of handover, for human and AI workers, and discuss a range of issues that govern how these should take place for effective job sharing. We identify several questions that arise for engineers designing dialogue systems that support handover functionality, relating to timing and transparency. We conclude by arguing that handovers provide a useful way for structuring discussions of job sharing between humans and AI systems, in dialogue-based domains and perhaps beyond.
The Dodd–Frank Act and Remittance 1073: Why taking the road less travelled creating new regulation is fraught with danger
Authors: Haitema Marcie J.
Published: July 2024

Establishing effective and balanced payment regulation is a difficult and slow process, and new regulations, rules or revisions follow a well-worn but cumbersome path. However, an inclusive, fast and effective method has yet to emerge. The high-level intent and purpose of Remittance 1073’s inclusion in the Dodd-Frank Act was meant to remedy remittance problems experienced by foreign nationals working in the USA, but the Bureau of Consumer Financial Protection (CFPB) significantly expanded the scope of Remittance 1073 to regulate all remittance transfers initiated by all consumers sending money internationally. The requirements ask the impossible of FIs, and all but a few have the budgets and sophistication to attempt 1073 compliance. The CFPB must establish, or participate in, open discussion with the financial community in the hope that it will attend, listen, ask questions and learn.
How fashion brands approach cross-border e-commerce pricing
Authors: Wegner Reid
Published: July 2024

Cross-border e-commerce is the fastest, easiest and most cost-effective way for brands to expand their international sales. Research suggests that a third of shoppers around the world have purchased products online from retailers in other countries, and that fashion is the most popular product category for such purchases. Fashion brands looking to reach international markets should thus consider cross-border e-commerce as a primary channel when entering new markets or strategising for international growth. But because independent research has revealed that pricing relative to local markets is the main driver behind cross-border purchases, even fashion brands should manage pricing carefully in order to maximise the advantages cross-border e-commerce offers as a channel. This paper describes some of the major challenges fashion brands face when pricing merchandise for cross-border e-commerce and offers examples of how some brands have approached these challenges per the experience of the author.
Search engine optimisation in 2017: A new world where old rules still matter
Authors: Alpert Brian
Published: July 2024

The ability for website content to be found on search engines has always been a concern for anyone managing a website. Search has evolved, however, and improving ‘findability’ means more today than ever, in no small part due to the sophisticated technologies underpinning today’s search engines. This paper discusses the current state of search, provides an overview of still-important variables and techniques for search engine optimisation, and discusses newer, important considerations. Also discussed are priorities for relaunching an existing site (or launching a new one), and a look at current trends that illuminate where things are heading.
Stress testing and the representative bank model
Authors: Kupiec Paul H.
Published: July 2024

Since the Supervisory Capital Assessment Program, US regulators have used representative bank stress test models to benchmark individual bank forecasts made using models calibrated to match a bank’s own historical performance. Stress scenario forecasts from a representative bank model are compared with bank-specific models when all models are estimated using an identical methodology and only differ by the historical bank-specific calibration data utilised. Under an identical stress scenario, forecasts from the representative model differ dramatically from bank-specific model forecasts and actual bank outcomes. The results highlight inconsistencies that can arise when a regulator uses a representative bank model benchmark.
How to overcome modelling and model risk management challenges with artificial intelligence and machine learning
Authors: Mayenberger Daniel
Published: July 2024

This paper gives an overview of existing applications of artificial intelligence/machine learning (AI/ML) and selects an example, credit card fraud detection, to illustrate the application of modelling methods to AI/ML. Specifically, tests of modelling assumptions and assessment of model performance and stability are explained, and opaque ‘black box’ model outputs analysed to identify the most important drivers of the output. As these testing and opacity considerations, as well as the short or even real-time development cycles are important challenges to meet model risk regulations as SR 11-7, solutions for these new considerations are proposed here. In conclusion, with modifications, all methods used for conventional models can also be applied to AI/ML techniques.
Emerging virtual care methods to improve access to behavioural health services within the ambulatory care setting
Authors: Whitecotton Martha , Castro Manuel , Rising Kate , Todd Erica
Published: July 2024

Atrium Health launched a transformative integrative care delivery model, Behavioural Health Integration (BHI), utilising virtual and population health management tools to reach out to patients with behavioural health symptoms in primary care and pediatric practices. The goal of the collaborative care initiative is to improve access to behavioural health services and improve the patients’ overall health. In 2016, BHI outcomes revealed that 49 per cent of patients saw a 50 per cent reduction in their depression scores, 38 per cent of patients saw a decrease in their anxiety screening scores and over 80 per cent of the programme participants with suicidal ideations at baseline denied suicidal ideations at the completion of the programme. This patient population also revealed a decrease by 0.4 points for HgBA1C levels, total cholesterol decreased by 11.5 points and low-density lipoprotein (LDL) cholesterol decreased by 11.7 points. The patient population demonstrated a 25 per cent reduction in avoidable inpatient visits and a 13 per cent reduction in avoidable emergency department visits. Through implementation of the BHI model, ambulatory care clinics and patients have immediate access to behavioural health services. Thus, assessment, planning and initiation of treatment can begin immediately, and follow-up care can be coordinated between the behavioural health team and medical providers all in one visit.
US sanctions enforcement focus on mergers and acquisitions
Authors: Debusk F. Amanda , Chang Jean
Published: July 2024

Sanctions compliance is an increasing challenge facing multinational companies subject to US sanctions laws as companies are trying to achieve well-defined compliance programmes in a rapidly evolving regulatory environment. Further adding to these challenges is the difficulty of conducting due diligence for mergers and acquisitions (M&A) in a pandemic, coupled with the time pressure of performing due diligence on sanctions risks before the deal is done and integrating sanctions compliance processes after the deal has closed. As shown in recent enforcement cases, more and more companies are making disclosures to US authorities of sanctions violations arising out of their M&A activity, and penalties reach millions of dollars. In this paper, the authors explore the types of sanctions compliance violations that arise as a result of M&A transactions and recommend best practices that companies should follow to avoid these complications.
Raiders not readers: The role of market insight in marketing communications
Authors: Riding Clare
Published: July 2024

Lancaster University began the development of a full service marketing team in early 2014 with the intention of growing the university’s brand, building a comprehensive communications and marketing division and moving towards student recruitment marketing excellence. This paper discusses approaches, working practices, changes to process and lessons learned from a small yet busy central marketing team.
The crypto frontier: How US policymakers and investment advisers can address digital assets
Authors: Nelson William
Published: July 2024

This paper focuses on prominent issues surrounding digital assets. The lack of a comprehensive federal digital asset law has recently raised several issues for Securities and Exchange Commission (SEC)-registered investment advisers as they try to navigate new markets and new industry practices. As such, this paper addresses the current US regulatory landscape, provides a comparison of non-US approaches to digital assets and provides US policymakers with key principles they can consider for potential digital asset legislation and/or regulation. The paper also provides compliance considerations for investment advisers who currently manage digital assets, to address the evolving obligations under the US securities laws.
The governance of strategic risks in systemically important banks
Authors: Mcconnell Patrick
Published: July 2024

Among the many market weaknesses highlighted by the global financial crisis, the widespread failures of corporate governance and risk management were identified by official inquiries as being critical. As a result, banking regulatory bodies have responded, proposing long overdue principles of good corporate governance, in particular tightening up on the roles and responsibilities of boards of directors. Strategic risk is arguably, because of the immense uncertainty in the global economy, the greatest risk facing any firm, most especially systemically important banks (SIB); however, strategic risk management, or the management of the risks to a firm's long-term corporate strategy, is not a well-developed discipline. The lack of maturity in the discipline stems, in part, from a fundamental conflict of interest in that the board and management ‘own’ a firm's strategy but they are at the same time also responsible for implementing the strategy and managing the strategic risks. There is no independent review of the strategic risks taken by many firms, which constitutes a serious deficiency in corporate governance. This paper considers the governance of strategic risks, using Lehman Brothers as a case study, identifying areas of deficiency of governance of strategic risk in practice. The paper also proposes some potential solutions to help address such governance problems.
Facing the interest rate challenge: A key risk management issue for insurers
Authors: Frey Astrid
Published: July 2024

Interest rate risk is a key risk management challenge for life insurers. Life savings business is most exposed to interest rate changes, especially when the policies contain fixed, long-term guarantees. Managing interest rate risk via duration matching of assets and liabilities is complicated by various factors, including the lack of securities with very long duration and policy holder behaviour, which is hard to predict. Product features are a key determinant of interest rate sensitivity. As such, product design is the first step in interest rate risk management. Rather than hoping for interest rates to reverse their downtrend, which will not provide any immediate relief, insurers should aim to reduce the interest rate risk arising from the savings policies offered by adjusting the embedded guarantees and options.
The future of national data retention legislation: Opinion of Advocate General Saugmandsgaard Øe, 19th July, 2016
Authors: Van Schendel Sascha
Published: July 2024

This paper discusses the Advocate General’s delivery of its much anticipated opinion in the joined case of Tele2 Sverige. The Advocate General further clarified the requirements for national data retention legislation after the crucial but somewhat vague judgment in the Digital Rights Ireland case, in which European data retention legislation was struck down. The Advocate General deems a general obligation for data retention possible and in compliance with fundamental rights of EU law as long as it adheres to strict safeguards. The opinion of the Advocate General pays particular attention to the criterion of proportionality.
A principles-led approach to information assurance and governance in local government
Authors: Brett Mark
Published: July 2024

This practice-based paper explores a principles-led approach to cyber information governance for local authorities (LAs) in England and Wales, while linking it to a corporate information governance regime to support cyber security and resilience. Over the past 15 years the author has worked with several LA regional cyber security groups known as WARPs (Warning, Advice and Reporting Points). The paper goes on to propose an approach to cyber maturity, offering a novel way to think about the issues, while exploring a number of tools and techniques. This work has used a practice-based approach to help develop usable artefacts for policy readers as well as technical ones. We especially explore the contention between policies and principle-based approaches to information risk management (IRM). The National Cyber Security Centre (NCSC) has recently blogged about a principles-led approach to cyber security. We will consider the move from a policy (rules)-based approach to a principles-based approach around information assurance and risk management, all of which ultimately supports strategic decision making around IRM, information assurance and cyber resilience.
Pandemic planning: Historical and practical perspectives
Authors: Simeone Cynthia L.
Published: July 2024

This article provides historical and practical information for business resilience practitioners regarding pandemic planning, suggesting a comprehensive approach not only to help stabilise organisational response to the current novel coronavirus disease (COVID-19), but also identify economic and societal considerations for long-term pandemic planning and response. The article provides historical data regarding the impact of contagious disease, including medical and psychosocial considerations, suggesting the necessity for ongoing independent disease surveillance and a multi-disciplinary approach to ensure the effective management of business operations while supporting workers who may be displaced from their traditional work environments.
Data governance: Supporting datacentric risk management
Authors: Weller Aaron
Published: July 2024

Maintaining complete, accurate and available data is crucial to organisations in the financial services industry. If a custodian cannot determine who owns a particular security or the value of interbank payments, its business will not survive very long. Many organisations do not realise that the volume of data they create and use is increasing at an exponential rate, and that the methods used to manage it in the past may no longer be fit for purpose. To respond to these changes, financial services organisations need to invest in some level of data governance. Data governance is a broad field, covering data quality, security, privacy, efficiency, and legal and regulatory considerations. It is the framework that allows business data to be managed in accordance with its value to the organisation.This paper discusses trends in the usage of data and the implications that these have for the way in which business will be conducted in future. The paper describes many relevant considerations when implementing a program of data governance. For readers who are new to the concept and would like to know how to get started, or who are familiar with the term, but are looking for some support in implementing a programme, this paper aims to outline the key considerations.
Internal Audit's role in the risk assessment process at KeyCorp
Authors: Trudell Christian
Published: July 2024

With the recent (at the time of this writing) financial crisis and the continued focus on a strong risk management culture at KeyCorp, the need to ensure that the lines of business (first line of defence), independent risk management (second line of defence) and internal audit (third line of defence) utilise a common risk framework has been paramount. This was driven by the desire for timely and accurate reporting to management and risk committees, as well as the Board of Directors. An opportunity to leverage a common governance, risk and compliance (GRC) approach across the institution arose in 2011 as KeyCorp began to leverage GRC software to implement the various risk related activities across the bank on a common platform. A variety of risk assessment tools existed that spanned business units and risk disciplines. However, KeyCorp recognised the need for risk convergence and a consistent approach to risk assessment. Over the next three years a plan was set in motion to implement a number of modules in the new platform including risk and control self assessment (RCSA), findings and remediation tracking, risk profiles, operational losses and others. From an internal audit perspective, the decision was made to re-evaluate the audit universe and risk assessments with an aim towards a common framework with the first and second lines of defence. This presented an array of opportunities and challenges. Additionally, Internal Audit recognised the need to utilise the company's new GRC software for its audit projects, workpapers, risk assessments and findings documentation to further serve these efforts and the journey towards risk convergence officially began.
Factors influencing the acceptance of proximity mobile payment in Germany: The example of Apple Pay
Authors: Finken Silke , Heiduk Louisa
Published: July 2024

This study is one of the first to analyse the factors driving the adoption of proximity mobile payments in Germany, with a specific focus on Apple Pay. It employs a mixed-methods approach based on 14 qualitative interviews with specialists from the financial service sector and a quantitative online survey with 617 participants. The aim is to better understand the factors enhancing and inhibiting the growth of proximity mobile payment solutions, and to generate insights regarding the characteristics of early adopters of Apple Pay in Germany. The authors investigated a range of factors from existing technology acceptance research as well as additional aspects concerning brand perception and sociodemographic factors to identify significant differences between users and non-users of Apple Pay. The most pronounced differences concerned personal willingness to innovate, followed by perceived concerns regarding the risk associated with mobile payments, the perception of Apple as a secure provider, the perceived trustworthiness of technology providers in general, social influences, gender, and the user’s desire to be perceived as tech-savvy. Additionally, the perceived benefits of mobile payments, reasons for non-usage, as well as further potential valueadded services to enhance future user experience were analysed and appropriate recommendations derived.
Deploying a new system for recording and managing information during an emergency to aid decision making
Authors: Senior Annette , Copley Richard
Published: July 2024

The management of the huge amount of information generated during an emergency is an important tool for effective response and short-term recovery. A key part of that management is the ability to make the information accessible to everyone responding to and affected by the emergency. This paper describes an IT-based emergency planning information management system developed by Rotherham Metropolitan Borough Council in partnership with BT, which allows for the logging, actioning and dissemination of information generated during an emergency. A key component of the management system is its geographical information system capability and how this can be used to enhance emergency response. Furthermore, a description of how the system is used during emergency response is also included.
More than just a #: How hashtags and social media can help your campus events and campaigns succeed
Authors: Beker Tiffany Broadbent , Juliano Sarah
Published: July 2024

Every year, universities hold dozens of events ranging from graduation to giving days. In order to help these events succeed, you can engage the entire campus community on social media in innovative ways so they help distribute your message and promote your event. By setting social media expectations and goals, creating and executing an effective hashtag, generating a social media guide, finding ways to collaborate with your peers across campus, crowdsourcing your content and devising innovative ways to reach your target audience, you can make each event at your institution a success. We will examine case studies from William & Mary’s giving day, the men’s basketball tournament, commencement and homecoming to provide comprehensive examples of how you can use social media for your event.
Going to the third surveyor under Section 10 of the Party Wall etc. Act 1996
Authors: Campbell Steve
Published: July 2024

The aim of this paper is to convince surveyors practising in matters under the Party Wall etc. Act 1996 (the Act) that going to the third surveyor to resolve a dispute is not a failure — in fact, the opposite is true. The paper aims to give a steer on how referrals can and should be made, as well as providing examples of how to make them, when and for what reason. There is a great deal of confusion within the profession generally as to the role of the third surveyor, and the paper aims to throw light on the subject in a readable way which can be referred to again and again — becoming timeless as a reference document. The intention is to provide the reader with a greater knowledge of the principles behind a referral to a third surveyor and the required skills to do so.
Physician performance and productivity: The threat of physician burnout and the role of disruptive solutions in mitigating emotional and financial costs
Authors: Kamal Naila Siddiqui , Ayalasomayajula Frances
Published: July 2024

Physician burnout among healthcare professionals is a significant challenge affecting healthcare practice and quality of care. This paper stipulates that, the only way to effectively combat this dilemma is to address the matter publicly, directly and through institution-wide engagement. This paper examines the factors contributing to clinicians’ stress and the impact. While the authors cite the way in which technology is introduced into clinical practice as one of several culprits, they profess the digitization of clinical practices has the potential to mitigate burnout. An array of examples across the clinical workflow are presented followed by recommendations on adoption and adaptation.
Climate change and winter weather impacts
Authors: Sheehan Ryan
Published: July 2024

This paper explores the impacts of global climate change and unpredictable winter weather patterns on airports. With increasingly unpredictable weather patterns, airports will need to explore new tools and methods to address winter operations challenges. Some of the causes and effects of global climate change are explored, and examples of these effects are referenced.
Spiral thinking: A catalyst for innovative customer experiences
Authors: Holt Christine , Goodman Ed , Whitman F. Brian
Published: July 2024

It is a disruptive time for healthcare — new competitors, new innovations, new operating partnership and models, a more discerning customer base and new revenue models and requirements have drastically changed the way we will do business. To be competitive, healthcare systems are going to need to change how they differentiate their products and services in a commoditised market. A focus on developing a branded experience that engages new customers, delivers on an organisational promise and is supported by employee base that views themselves as brand ambassadors has an opportunity to break through and innovate. Through a process of defining the brand, and utilising ‘dreamscaping’ to imagine and define a branded experience, organisations like Holy Redeemer Health System are activating new experiences and enabling a new future. Using this process to align products and services, build new facilities, and hire and train staff to a new branded cultural experience is exactly what Holy Redeemer is doing.
The G20 leaders’ financial reform and its impact on EU banks’ back-office function
Authors: Stubbe Michel M.
Published: July 2024

The 2008 financial crisis and the financial reform, which was implemented in
response to this financial crisis by the G20 Leaders, have significantly
changed the environment in which the banks’ back offices must operate and the
requirements which they must fulfil. They must continue to increase regularly
and incrementally the efficiency of their processes and procedures. However,
they must now also play a major role in the implementation of the financial
reform and fulfil new comprehensive and complex regulatory requirements that
are being developed since the end of the previous decade. In this new
environment, a merely incremental strategy has become insufficient. Instead,
this article considers that banks’ back offices have to follow a holistic and
in depth strategy, and use a broad set of tools for change. The
implementation by the back offices of the new requirements has to be
approached as an opportunity for a fully fledged review of processes and
procedures, considering the new requirements as both legal obligations and
also opportunities to review business models and support the overall strategy
of the banks. The following three strategic operational objectives should be
sought: enhance operational processes, increase efficiency of collateral and
cash management and improve data quality.
Adopting supply chain strategies to address panicbuying behaviour
Authors: Macau Flavio , Bonomi Santos Juliana
Published: July 2024

This paper provides an overview of supply chain strategies to address panic-buying behaviour. It identifies triggers and lists products typically involved in panic buying. The impact on supply chains is discussed, along with roles played by each main stakeholder, as well as mitigating strategies that can help counter the situation. While no stand-alone strategy is sufficient to fully address the problem, several actions can be initiated by governments, businesses and customers. If properly coordinated there is a window of opportunity where the main effects of panic buying can be mitigated. The practical implication of this paper is to present a framework to discuss the problem, while offering a simplified roadmap with steps to mitigate panic-buying occurrences.
Why and how formal relational contracts will improve your next corporate real estate outsourcing deal
Authors: Vitasek Kate , Frydlinger David , Kuchler Magnus , Lundin Alexander
Published: July 2024

Relational contracting is not new. But the concept of formal relational contracting is new, especially in the corporate real estate/facility management (CRE/FM) arena. This paper shares the latest research and thinking on relational contracts and explains how using a formal relational contract can boost collaboration and trust with your CRE outsourcing partner. Since the early 1960s, pioneering legal scholars such as Stewart Macaulay and Ian Macneil began promoting the value of the softer ‘relational’ side of contracts. In fact, Macaulay’s original 1963 article on the topic would become the most-cited article in contract law. These pioneers shone a light in the legal and economic fields that fostered intense interest. Still, the concept of using relational contracting practices and relational contracts has never really taken off, specifically in CRE/FM agreements. We believe the time has come for formal relational contracts to take centre stage, especially in light of the need for flexibility and collaboration due to the COVID-19 pandemic.
Organisational taxonomy alignment project use case
Authors: Carner Mindy , Passmore John
Published: July 2024

New York Public Radio (NYPR) is a nonprofit media organisation that owns numerous public radio stations and a live performance space in the New York area. Since 1924, WNYC has grown and evolved in response to changing radio technology and consumer behaviours, most recently introducing podcasts to its numerous audio experiences. In 2019, NYPR embarked on a metadata and taxonomy alignment project to support the end-to-end alignment of metadata tags across content types, brands and business functions. The project began by surveying relevant business units and performing audits of content and data across those teams to identify the most salient issues to be addressed and to prioritise actions through the rest of the project. This paper describes how user personas and ‘content journey maps’ were drawn up to identify the driving needs of the primary business units and the current state of content as it moved through its life cycle, including the players involved in the content’s life cycle, the systems it touches, the metadata applied and whether the content is archived. As this paper will show, the information from these exercises drove the creation of a multi-tiered taxonomy with top nodes classifying information around people, content, assets, entities and distribution.
Retailing amid regulation and religion: The unique cultural challenges and opportunities facing market ventures in Saudi Arabia
Authors: Jin Byoungho , Almousa Moudi O. , Kim Naeun
Published: July 2024

Despite Saudi Arabia’s significant growth potential, integrative examinations of its retail industry, especially including its cultural background, are quite limited. The purpose of this exploratory paper is to identify opportunities and challenges that are unique to Saudi Arabia’s retail industries. As the religious Mecca for Islam, Saudi Arabia presents opportunities and challenges that are not typically observed in other emerging markets. The study concludes that the country offers market opportunities typically observed in other emerging markets, including increases in disposable income, an abundant young population and internet penetration rate. Market opportunities unique to Saudi Arabia include religious tourism and the associated retail space increase. Identified challenges that were similar to those of other emerging markets include the country’s lack of logistics and infrastructure for online sales, deficiency of clear regulations and ineffective bureaucracy. Challenges unique to Saudi Arabia were ascribed to its strict observance of cultural and religious customs and its new labour policy of Saudisation (Nitaqat). Such identified opportunities and challenges may facilitate understanding of the level of standardisation and adaptation recommended in the Middle East.
A blueprint for making your retail supply chain sustainable
Authors: Sobie David , Roberson Caitlin
Published: July 2024

Leading retailers worldwide have embraced sustainability. They recognise its role in contributing to a ‘triple bottom line’ that benefits their profits and people while ensuring a healthier planet. This is driven by enthusiastic consumers who overwhelmingly support sustainability — with a large majority stating that they prefer to purchase from companies that advocate for issues that they care deeply about, such as environment causes. This paper presents a blueprint for retailers to reimagine reverse logistics and make their supply chains sustainable in the near term, while creating additional benefits for consumers and their businesses.
Risk management for digital assets: Questions companies should be asking about their systems and workflow for asset management
Authors: Mandowa Nancy
Published: July 2024

Too often, companies are unaware of the risks inherent in their digital asset management systems until they are faced with possible legal action. This paper discusses the questions that companies need to ask themselves about how they are managing asset distribution, both before and after purchasing any kind of digital asset management system.
Evolving corporate crisis response coordination for maximum resilience
Authors: Goosman Ashley
Published: July 2024

Crisis management in large organisations should evolve response structures to prepare better for real-time, enterprise-wide events, and boost overall resilience. This paper proposes that organisations shift from an incident command structure to a more agile approach that reflects changes in business operations. This paper describes the evolution in Liberty Mutual Insurance’s US operations practice from a more traditional emergency response team structure to an agile one that seeks to unify crisis teams globally and cross-functionally. The paper concludes that the adoption of a collaborative methodology across disciplines fundamentally increases organisational resilience.
Identifying and leveraging connections between content strategy and technology planning
Authors: Walsh Meghan
Published: July 2024

The selection of digital asset management technology is a strategic decision, yet is often treated tactically. Features and functions within software drive compatibility assessments rather than the software’s ability to help an organisation meet goals. This paper will look at the role of the content strategist in the selection of digital asset management technology and how a viewpoint driven by content expectations increases the opportunity for selecting a better product than a technology-driven process.