bluuebunny/crossref_metadata_2025 huggingface dataset:
Messaging that resonates with a community during airport construction
Authors: Volmer Nancy
Published: July 2024

Airports throughout the world are remodelling, expanding and upgrading to handle increasing travel demand and Salt Lake International Airport (SLC) is no exception. In 2020, SLC opened the first new hub airport built in the USA in the 21st century. There were many challenges along the way, such as a worldwide pandemic and an earthquake with an epicentre just miles away from the airport. Perhaps the most monumental task was to build a 4 million square foot airport adjacent to an operating one. But beyond navigating construction and operations, building support for a new airport — when the existing airport was so beloved in the community — created additional challenges. SLC’s communication and marketing team was tasked with crafting messages to help the community navigate this change, while also educating, informing and engaging the public. This paper discusses how, in order to provide a roadmap for communicating through the massive construction project, a Strategic Communication and Marketing Plan was developed for The New SLC Redevelopment Program that outlined goals and audiences, messaging, branding, marketing, traditional and social media and video production. The paper presents how the campaign was rooted in research and continually adjusted based on feedback and other evaluation mechanisms. The first step in developing a comprehensive communication plan was to conduct research by surveying SLC’s audiences prior to undertaking a branding programme. An important research component was to identify key audiences and stakeholders, including internal audiences — such as employees and tenants — to help spread the project’s message through grass-roots efforts. Once feedback from the survey was compiled, a brand was developed that resonated with the intended audiences. Just as important was to develop strategic messaging to inform audiences, while also educating and engaging. Next, determining the most effect ways to deliver the message was key, and was done through a combination of advertising, events, press conferences and traditional and social media.
Quality measures of scoring models
Authors: Siarka Paweł
Published: July 2024

One of the basic stages of constructing credit-scoring models is the assessment of their quality understood as the ability to separate reliable and unreliable borrower population. This paper focuses on methods enabling the assessment of discrimination quality, and presents the results of researches on the basis of empirical data. Apart from establishing the measure of discrimination quality, this paper refers to the issue of the assessment of the stability of results obtained by setting a confidence interval for the quality measure of the scoring model.
Payment systems convergence
Authors: Knorr Michael
Published: July 2024

This paper explores the convergence trends of payment systems over the last 35 years and describes the impact that regulators and market forces have had on their design. Initially focused on pure domestic needs, payment systems now need to be more attuned to global interoperability. The needs of all participants in the payments ecosystem, from corporate to the unbanked, influence the design of payment systems. Banks are faced with the challenge to keep up with these emerging requirements as well as offer their customers end-to-end automation of the payments chain and insulate their customers from these changes
Establishment of an innovation centre within an Irish acute hospital
Authors: Cole Natalie , Keeffe Hannah O. , Kelly John , Nugent Lucy
Published: July 2024

This paper explores the creation of a healthcare innovation centre, Innovate Health, in a large teaching hospital, Tallaght University Hospital (TUH), from inception to implementation. It sets the context in terms of Health Innovation globally as well as the Irish Health Innovation ecosystem and shares the roadmap for the development of an innovation centre such as Innovate Health. Innovate Health strives to provide a ‘one-stop shop’ for innovation in TUH. This supports and fosters frontline healthcare staff ideas in the organisation to come forward for assistance in development and scaling. It also provides a dedicated point of entry for industry with innovative solutions and products to engage with the hospital for scoping and co-development, and to act as a potential test bed or early adopter. The authors identify opportunities and barriers to the development of innovation and describe the approach taken to break down the work plan into five workstreams: governance, culture and awareness, developing partnerships, funding and awards, and development of a pipeline of innovation projects. Benchmarking and the use of the ISO 56000 scorecard were found to be beneficial in providing targeted areas for improvement and monitoring advances of innovation within the organisation. The paper concludes with some broad recommendations for others embarking on this journey or interested in replicating a model similar to Innovate Health at Tallaght University Hospital (TUH).
General papers - Marketing analytics How best-in-class marketers use alignment and accountability for value creation
Authors: Patterson Laura
Published: July 2024

A small group of marketers have cracked the code for demonstrating their value, impact and contribution to the C-suite. These marketers focus alignment and accountability in their pursuit to serve as value creators. This paper discusses how they address the challenges of collecting, managing and analysing data, using data to link marketing activity to business outcomes and selecting the right metrics.
Using customer feedback to prioritise remediation return on investment and improve customer experience
Authors: Mayes Manya
Published: July 2024

With the myriad of customer comments available on digital media, it is paramount for organisations to identify the breadth of compliments and complaints that customers are discussing, to analyse and understand drivers of customer sentiment and to know where to prioritise available resources such that the resolution of issues produces the biggest rewards for customers — and the business. Many organisations already successfully identify the issues that customers report (and there may be dozens of them). Often, they select the issues with the highest volume (impacting the most customers) and focus on resolving those first. Additionally, they may target the issues that have the highest negative sentiment. While both approaches are useful, they usually lack the ability to track newly developing issues/trends and, most importantly, are unable to accurately prioritise where to start (in the case of issues with similar volumes) and how to quantify the return on investment (ROI) associated with the remediation of each issue. This paper focuses on the technical capabilities needed to be able to identify the drivers of customer conversations and sentiment, the approaches needed to quantify both the importance of taking action from the customer's standpoint and the impact for the business in doing so, allowing a measured approach to improved customer experience. Analysing, prioritising and resolving cross-channel issues creates happier customers, higher rates of acquisition, increased repeat business and, ultimately, improves the bottom line.
Statutory bail-in for an orderly resolution of insurers
Authors: Kobayashi Shinya
Published: July 2024

This paper explores how statutory bail-in can fit in with the resolution of insurers. Statutory bail-in has been debated mainly in the context of systemically important banks. This paper, therefore, first investigates how insurers, in contrast with banks, can be interconnected with the financial system. Then, it explores in what circumstances statutory bail-in can be an effective tool for the resolution of insurers, taking into account specificities of insurance business, existing resolution regimes for insurers, past cases of failed insurers and possible technical challenges in implementation. This paper concludes that statutory bail-in could be a possible tool for insurance resolution in the following limited cases: (1) an insurer is considerably interconnected with other financial institutions through transactions with them and (2) the supervisor considers that, due to the interconnected nature, failure of the insurer could disrupt the stability of the financial system, beyond financial market instability, and ultimately, have an adverse impact on the real economy.
NPLs resolution regimes: Challenges for regulatory authorities
Authors: Kalfaoglou Faidon
Published: July 2024

Banks around the globe are struggling with high levels of non-performing loans (NPLs). The crisis and subsequent recession have left businesses and households in many countries with over-indebtedness, which depresses consumption and investment. Significant banking sector resources are absorbed by legacy assets that make banks more reluctant to extend credit and support new viable investment projects. NPLs resolution is needed in order for banks to resume lending and the issues should be addressed with some form of central intervention, that is, government assistance. Two approaches are available: the creation of a bad bank, which aggregates all NPLs; or the creation of internal work-out units within the banks for specialised management of problematic loans. The optimal solution is not unique and depends on the economic and political environment, the institutional framework as well as the intensity of the problem. Whatever solution is chosen, however, it poses specific challenges for regulatory authorities both from a macroprudential and a microprudential perspective. From a macroprudential perspective the NPLs resolution policy, the NPLs persistence and toxicity, the adverse feedback loop in macrofinancial linkages, the form of intervention and private debt overhang are considered. From a microprudential perspective, the supervisory protection layers, the data adequacy for credit assessment as well as challenges from the new business model, are of interest. Finally, the theoretical analysis is supported by international evidences.
The power of key performance indicators: How aligning success metrics to company objectives elevated the importance of digital asset management at Pampered Chef
Authors: Daller Natalie
Published: July 2024

Pampered Chef, a premier direct seller of high-quality kitchen tools, went through a total facelift in 2015, with a transformative cultural shift and new emphasis placed on aligning objectives throughout the organisation. Cascading objectives were introduced along with key performance indicators (KPIs) as a means to measure performance against objectives. The new process provided an opportunity to highlight the importance of efficient digital asset management (DAM). Over the past four years, use of Pampered Chef’s cloud-based enterprise DAM system has grown exponentially, increasing the number of yearly downloads from 5,000 to over 6 million. This case study examines the iterative approach taken in determining the KPIs with the greatest impact to measure the success of DAM optimisation initiatives.
Digital asset management at a Fortune 500 retailer: The complicated dynamic of psychology, power culture and information governance
Authors: Kolvitz Emily
Published: July 2024

Organisational culture, politics and psychology are all factors that affect digital asset management (DAM) and information governance within an organisation, specifically in the corporate environment. There exists a wealth of information available online pertaining to DAM, but little focusing on the marriage between the psychological, political and domain-specific concepts, such as information governance, which inevitably follow with any DAM implementation. This paper presents a case study of the major retailer, JCPenney, which shows how organisational culture influenced DAM implementation; ways to mitigate pitfalls caused by the organisation itself; and a call to focus on innovation to survive the digital technology landscape of the future.
Enhancing infrastructure resilience through business continuity planning
Authors: Fisher Ronald , Norman Michael , Klett Mary
Published: July 2024

Critical infrastructure is crucial to the functionality and wellbeing of the world around us. It is a complex network that works together to create an efficient society. The core components of critical infrastructure are dependent on one another to function at their full potential. Organisations face unprecedented environmental risks such as increased reliance on information technology and telecommunications, increased infrastructure interdependencies and globalisation. Successful organisations should integrate the components of cyber–physical and infrastructure interdependencies into a holistic risk framework. Physical security plans, cyber security plans and business continuity plans can help mitigate environmental risks. Cyber security plans are becoming the most crucial to have, yet are the least commonly found in organisations. As the reliance on cyber continues to grow, it is imperative that organisations update their business continuity and emergency preparedness activities to include this.
Managing your career in risk post-credit crunch
Authors: Harding Katie
Published: July 2024

The current market poses an interesting and exciting time for risk professionals in financial services. In this paper, senior risk business heads in the finance sector comment on how the market has reacted to the last three years of economic turmoil and what is in store for 2011. Undoubtedly, there has been a distinct change in the recruitment market with a substantial increase in the demand for risk professionals and a more internationally mobile workforce. The paper pinpoints the key considerations of a career in risk and how changes in the recruitment process may affect risk employees' decisions about their next career move.
The New Zealand Parliamentary Counsel Office’s response to the 2016 Kaikōura earthquakes: A case study
Authors: Richan Linda-Jane
Published: July 2024

This case study describes how New Zealand’s Parliamentary Counsel Office (PCO) continued to operate at a predefined level under difficult circumstances in 2016, following a major earthquake. It shows how a large seismic event in one part of New Zealand physically impacted its capital city, Wellington, located on another island. Operating from one of the safest and most secure buildings in Wellington, the PCO was completing extensive renovations at the time of the earthquake. Although this raised the disruption level up several notches, it could not be allowed to affect the service it provided to the government. The PCO was flexible in finding solutions to problems created by not having full access to its usual resources for over a week. The technology performed as it should, and key staff across the organisation knew what needed to be done and when it had to be done, with or without reference to the business continuity plans. Despite a successful outcome, certain issues were identified post-incident that needed working on. These issues related to communication between those managing the incident. The lesson here was to make way for people as well as procedure by having (and using) a suitable and robust communications plan. Loss of resources was exacerbated because of the event’s timing. Through goodwill and a bit of luck, the PCO was provided with crucial resources by two nearby government entities.
The file factory: The big video revolution
Authors: Napoleon Tim
Published: July 2024

This paper provides digital video operations managers with insight on how to think of the capacity and throughput of their video pipelines as strategic initiatives. By bringing in the right people, resources and analytical thinking, teams can optimise the cost and throughput of any workflow.
Electronic cheque processing solutions: Choosing the right option for retail payments
Authors: Mooney Brian V.
Published: July 2024

The cheque payments industry is undergoing a major change, driven by significant technological advances in electronic cheque processing options and growing merchant demand for these solutions. Because traditional cheque processing methods are expensive, labour-intensive and increasingly subject to fraud, the question for merchants today has shifted from 'Should I consider an electronic cheque method?' to 'Which electronic cheque method should I choose?' Although the slow but steady decline in cheque payments is well documented, cheques still comprise a significant portion of merchant transactions. Recent First Data/TeleCheck research indicates that, within the American population, a core base of cheque writers exist for whom cheques are the preferred method of payment. Merchants cannot afford to lose business by refusing to accept cheques, but instead must make cheques as effective and efficient as possible. This paper is written for individuals involved in managing cheque processing in the traditional retail space, and aims to provide an objective, analytical framework that will help merchants to evaluate electronic cheque processing options: point-of-purchase (POP) cheque conversion, back-office conversion (BOC) and Check 21.
Automation and integration are the keys to successful digital asset management
Authors: Murphy Paul
Published: July 2024

This paper examines how digital asset management at UEFA has grown from a traditional library and archive system to an integral part of the organisation’s ecosystem. It describes the various challenges faced and discusses the lessons learned.
Transport planning for an Olympic Games
Authors: Hendy Peter
Published: July 2024

Hosting the Olympic and Paralympic Games, the biggest and most prestigious sporting events in the world, is a privilege for any city. London, of course, is special for becoming the first city to hold the modern Games three times. But as previous Games have demonstrated, the privilege comes with great responsibility. Nobody wants the London Games to be remembered because elite athletes were held up in traffic jams and missed their events. This paper sets out to show that, in terms of transport planning, the responsibility has been taken extremely seriously. Strategic and detailed transport planning effort has been undertaken over a period of ten years.
The perfect synergy: Alumni, donors, students, employers — A case study in Silicon Valley
Authors: Grant John , Jung Lisa , Chicoine Harriet
Published: July 2024

This is a case study about overcoming internal institutional silos to develop a new market for alumni engagement, donor cultivation, and student and alumni job opportunities. Simon Fraser University (SFU) was unknown in the Bay Area until three key areas of the university banded together to form the Bay Area Working Group — a cross-functional team to develop a comprehensive strategy for that region. The paper discusses specific strategies that were developed to address the following goals: (1) increasing the number of activities delivered in the region, while maximising strategic outcomes for broader institutional needs, (2) coordinating a single delegation to participate in one or two annual trips to the region, (3) increasing the number of organisations that hired co-op students by using alumni as door openers, (4) integrating current students into alumni-based activities in the region, (5) increasing university pride and loyalty held by alumni in the region, and (6) increasing recognition and acknowledgment of the SFU brand. Five years later, SFU is a leader in the region with record levels of alumni engagement, an increase in the number of financial gifts being realised, significant growth in the number of student co-op positions being posted, and the likes of Facebook, Google, Microsoft and Apple recruiting on an active basis on campus. A list of recommendations are provided to guide others who are keen to both enhance the outcomes realised in existing areas and expand activities into new markets.
Strategic approaches for structuring investment securities operations
Authors: Tsouvalis Jenny
Published: July 2024

The investment securities operations world changed significantly post the 2008 crisis with the increased requirements of market infrastructure and regulations and the changing investment strategies to navigate market conditions for earning returns. Investment middle offices had to both redesign and implement operating workflow structures that could meet and achieve the regulatory requirements and support the front-office investment management strategies. This paper will examine the approaches undertaken by an investment operations division to balance and achieve the various objectives that middle-office operations needs to navigate and undertake. The paper will include key elements that have been implemented within the operating structure of a securities operations group in order to be a strong base for the investment asset management business. The key strategic operating tenets undertaken and implemented will include discussions on automated and integrated workflow models to fulfil all the functions of a global, multi-asset business. Automation will include both internal to the firm’s structure and operations and external to the marketplace. It will also include discussions on a data-centric approach imbedded in the operating model through the implementation of a comprehensive data strategy for the investment business.
`Johns Hopkins Guide to Digital Media;` Edited by Marie-Laure Ryan, Lori Emerson and Benjamin J. Robertson
Authors: Whitehead Romney
Published: July 2024

Johns Hopkins Guide to Digital Media; Edited by: Marie-Laure Ryan, Lori Emerson and Benjamin J. Robertson; Reviewed by: Romney Whitehead.
Zero trust computing through the application of information asset registers
Authors: Brett Mark
Published: July 2024

It is proposed that information asset registers are a key enabler towards the implementation of zero trust computing (ZTC), which requires a detailed knowledge of the information being processed and especially a detailed, well-documented knowledge of the network and technical infrastructure in order to support a zero-trust environment. ZTC also requires detailed documentation to facilitate operational cyber resilience. Asset registers are a key resource to speed up incident response and recovery. Information asset registers are part of the information management, assurance and governance (IMAG) approach. It is proposed the information asset database is at the heart of the information assurance and ZTC ecosystem. This fact has been partially recognised through the Information Technology Infrastructure Library (ITIL) configuration management database (CMDB). We also explore issues related to hybrid infrastructures.
Enabling generative AI through use cases in a big enterprise
Authors: Mora Enrique , Dell’Orletta Luca
Published: July 2024

In the emerging field of generative artificial intelligence (GenAI), we possess the potential to significantly enhance our business operations and processes. Achieving this goal within a large corporation like Nestlé is challenging, however, given the immature stage of this technology. This paper outlines the approach to implementing GenAI at Nestlé, guided by the most influential use cases. It also underscores the importance of scaling people’s capabilities and establishing legal, ethical and compliance frameworks to support the deployment of this technology.
Content marketing versus product marketing: An analysis of consumer engagement in online advertising
Authors: Granfield Matt , Mcardle Ian
Published: July 2024

In a digital age, in which consumers have access to more information and choice than ever before, advertising cut-through is paramount. A study of 3.2 million financial services ad impressions served on an Australian property website found that content marketing aimed at consumer entertainment was more effective in engaging consumers than product marketing. When offered the chance to be entertained, consumers were 27 per cent more likely to click an ad than when offered a cheap product. The study also found that advertisements featuring people was also more likely to engage consumers than advertisements not featuring people.
Beyond the inbox: Maximising digital platforms for media relations success
Authors: Brown Sunni
Published: July 2024

In a landscape where media relations professionals outweigh journalists 6:11, it is becoming increasingly more difficult to garner earned media. As media relations teams at colleges and universities across the country are struggling to gain media attention, the University of Richmond media relations team will share best practices on how their digital pitching strategy has cut through the clutter, leading to national media opportunities. The UR team connects faculty experts with reporters leading to national media placements. In doing so, the team achieves its strategic goal of advancing awareness and perception of the university and further propelling its academic reputation. Specifically, the authors will detail how digital platforms, including social media and an online newsroom, can be used to showcase campus expertise, catch the attention of reporters and land national media opportunities. Using these strategies, the UR media relations team has increased media impressions by 900 per cent (from 2 to 20 billion) in the past five years.
‘Science of’ events as a means of alumni engagement
Authors: Samide Michael J.
Published: July 2024

Novel means for alumni engagement have always been important, but now may be more critical than ever. Connections between university faculty and students have been shown to be important for retention, but can also be utilised for reconnection with alumni. Herein, the authors describe small-scale alumni events with mini-classroom experiences. These events can be run on a budget, help engage with other members of the local community and build on the expertise of the faculty present on a given campus.
Integrated competition and customer analysis: Managing market share efficiently
Authors: Vriens Marco , Alves Alessandro Martins
Published: July 2024

Like other types of executive, chief marketing officers are caught between opposing forces: driving long-term brand growth while making short-term sales targets. This paper proposes an integrated framework of analytics that is referred to as integrated competition models and consumer analysis, allowing readers to identify the drivers of brand choice and to understand which consumers are most likely to switch. These two types of insight help firms understand how to win or protect market share from competitors while staying true to the positioning of the brand and knowing who to target with what message. The framework also allows the identification of market structure maps that can be of help with more long-term business challenges, such as potential innovation or disruption areas.
Measuring the customer’s journey through London City Airport
Authors: Burrows Patrick
Published: July 2024

London City Airport (LCY) is the only London airport actually in London, handling around 70,000 flight movements and 3.65 million passengers in 2014. It is a niche business, in that some 65% of those using LCY are travelling on business and 63% are inbound, having bought their ticket at the other end of the route. Airports don’t have a God-given right to the passengers and airlines they serve. Fifty-nine per cent of airports with four million or fewer passengers in Europe are loss making — in fact, 44% of all airports in Europe are loss making (up 4% in two years). Every airport offers passengers access to air travel — but is this really enough to guarantee survival? Understanding, communicating and delivering on your airport’s passenger proposition is crucial to your success. It is all you have to make you stand out from the crowd. You must protect it at all costs. LCY has developed a passenger proposition based on four pillars — location, network, customer service and, most importantly, speed of transit. It should take no more than 20 minutes to get from front door to departure lounge, and no more than 15 minutes from tarmac to train. We call it the 20:15 promise — and it is a promise that presents an obvious challenge: how can we know if we were delivering?
Ethnic consumers and retail marketing strategy
Authors: Chun Wootae , Sim Woojong
Published: July 2024

The Muslim community is one of the fastest-growing minority groups in the USA. As their consumption increases and research in this area is lacking, there is a growing need to understand Muslim consumers in the USA. This study posits that Muslim consumers harbouring high ethnocentrism and religiosity will prefer traditional local retailers, while Muslim consumers with high cosmopolitanism or high materialism will prefer mega retailers. Furthermore, the paper provides important guidance to global marketers seeking to implement a marketing strategy targeting Muslim consumers in the USA.
Vigilant marketing: Catching fleeting opportunities for growth spurts
Authors: Hanssens Dominique M. , Wang Fang , Zhang Xiao-Ping
Published: July 2024

Marketing executives are constantly seeking opportunities to grow their brands, but find the task more challenging as their brands become bigger and the market more mature. In fact, brand sales in established markets tend not to grow gradually, but rather in spurts, ie short periods of growth alternating with longer periods of stability. These growth spurts come with either foreseeable events that businesses usually plan for, or unforeseeable opportunities that often relate to external events such as positive product reviews or celebrity sightings, which make a brand temporarily more attractive to its customers. For businesses to catch these unforeseeable, fleeting opportunities, this paper advocates a vigilant marketing practice, and discusses persistence analysis, a time-series method for it. To be vigilant, businesses need to be managerially prepared with opportunistic spending and analytically equipped with market intelligence tools. Using the aforementioned time-series method, this paper illustrates the unforeseeable opportunities for creating growth spurts and the need for vigilant marketing on several brands in the digital single-lens reflex (DSLR) camera market.
Connecting the dots in e-commerce payments: An interview with Ralf Ohlhausen
Authors: Bruggink Diederik , Ohlhausen Ralf
Published: July 2024

In Europe and other mature markets, things such as bank-transfer payment methods, e-wallets, prepaid cards and mobile wallets are considered alternative payment methods. These also exist in developing markets but are the preserve of a minority of very high-net-worth consumers. More commonly in developing markets, alternative payment methods comprise such things as cash-payment schemes — which allow a user to shop online but pay at a participating store — and pre-paid mobile money apps. PPRO is a wholesaler of payment methods. It aggregates local payment methods and integrates them into its application programming interface (API). Payment service providers, card acquirers and marketplaces work with PPRO, integrating the API with their systems, so that they can provide their merchants with access to a whole range of local alternative payment methods. The European payments landscape is also under the continuous scrutiny of various actors, including regulators. In this interview, Ralf Ohlhausen discusses the specifics of the e-commerce payments industry and how recent developments are affecting the payment space.
Case studies from New Zealand about the shifting nature of airport–airline relationships
Authors: Lyon David
Published: July 2024

Since 1985 New Zealand has been at the forefront of airport commercialisation. Airport companies have sought ways of developing both aeronautical and non-aeronautical revenues. Driven in part by the emergence of low-cost carriers (LCC), several larger regional airports which did not have international services saw their development as a real opportunity. From 1995, the number of international airports grew quickly from the long-established three to eight, with other airport companies actively seeking such services. These regional airports frequently put into place infrastructure developments to support and encourage international services. Typically provided to Australia and the Pacific Island nations, the number of international services initially grew quickly and then reached a seemingly stable level. Due in part to the volatile nature of LCCs, however, the long-term stability of these services was mixed and after around five years they began to decline rapidly and subsequently ended at three regional airports and were severely curtailed at a fourth. This paper utilises the experiences of New Zealand’s regional airports as case studies to explore the shifting nature of airport–airline relationships from the airports’ perspective. The author reflects on the possible lessons and overall ramifications, given the magnitude and long-term nature of airport infrastructure investments.
Resolution planning framework constraints: An analysis based on the Sberbank Europe AG resolution case
Authors: Riebl Leonhard
Published: July 2024

The paper aims to assess the effectiveness of the resolution planning framework based on the example of the Sberbank Europe AG case. This case is noteworthy, as it was the only one to date involving a banking group that was undergoing a resolution situation and that was, before this event, already fully subject to SRB's resolution planning standards. Furthermore, in this situation, the authorities decided on a resolution strategy materially different to the one prepared as part of the resolution planning. Thus, the paper focuses specifically on the effectiveness of the resolution planning measures that had to be implemented under this very different resolution situation. The paper does not aim for an assessment of the general effectiveness of the whole resolution framework in this case (such as effects on financial stability). However, the paper includes an analysis on potential improvement potentials in the framework in order to support the resolution planning efforts to contribute more significantly to the authorities' decisions and actions in a resolution situation. It thus aims at strengthening the planning efforts for the benefit of both the authorities (in case of a resolution event), as well institutions by allowing them to better align the resolution planning with their general crisis management efforts. This paper is thus addressed to actors active in the resolution planning area both in the industry as well as the authorities.
What is the appropriate business continuity management staff size?
Authors: Walch Damian , Merante Jason
Published: July 2024

This paper explores the question 'how many professionals does it take to build a resilient enterprise?' The paper describes the various segments of a comprehensive business continuity, disaster recovery and crisis management programme and then delves into the variables that determine the appropriate number of professionals required for the company. It is a thought-provoking examination that can help anybody in the `c-suite' examine their particular requirements, characteristics and culture to determine appropriate staffing levels. The reader will have a quantitative approach for determining the size and structure of a resilient enterprise which can provide a solid foundation for a programme that adapts and adjusts quickly and cost-effectively to disasters and events. It can also help build executive support for a programme management office which could ultimately increase the overall success of the programme.
Payment infrastructure initiatives in Japan: Extended operating hours and the Zengin Electronic Data Interchange system (ZEDI)
Authors: Yanagawa Eiichiro
Published: July 2024

The Zengin System supports the Japanese payment settlement system through the provision of a highly secure and reliable network that connects the country’s financial institutions. In 2018, the system saw two major advances. The first took place in October, when operating hours were expanded to provide 24/7 service, 365 days a year, and it became possible to confirm the receipt of funds in real time. The second took place in December, with the launch of the Zengin Electronic Data Interchange System (ZEDI), which made it possible to attach commercial information to domestic fund transfers via the use of XML-formatted electronic messaging. Under the Zengin System, Japan’s payments infrastructure system is becoming increasingly advanced. However, even when taking into account the five payment trends addressed by advances under SWIFT (settlement speed; open access; simplification of remittance destination designation; partnerships with financial institutions and technology companies through application programming interfaces; and adopting message standards), there remain many challenges. This paper discusses Japan’s payments infrastructure and the possibilities that emerging technology and innovation can bring to the nation’s banking industry and payment services sector.
A qualitative study of pandemic influenza preparedness among small and medium-sized businesses in New York City
Authors: Burton Deron C. , Confield Evan , Gasner Mary Rose , Weisfuse Isaac B.
Published: July 2024

Small businesses need to engage in continuity planning to assure delivery of goods and services and to sustain the economy during an influenza pandemic. This is especially true in New York City, where 98 per cent of businesses have fewer than 100 employees. It was an objective therefore, to determine pandemic influenza business continuity practices and strategies suitable for small and medium-sized NYC businesses. The study design used focus groups, and the participants were owners and managers of businesses with fewer than 500 employees in New York City. The main outcome measures looked for were the degree of pandemic preparedness, and the feasibility of currently proposed business continuity strategies. Most participants reported that their businesses had no pandemic influenza plan. Agreement with feasibility of specific business continuity strategies was influenced by the type of business represented, cost of the strategy, and business size. It was concluded that recommendations for pandemic-related business continuity plans for small and medium-sized businesses should be tailored to the type and size of business and should highlight the broad utility of the proposed strategies to address a range of business stressors.
Data risks and security in the financial sector: Adapting to a new environment
Authors: Guagliano Claudia , Harris Alexander
Published: July 2024

Huge increases in data generation and storage volumes in recent years, coupled with technological innovations, are changing the nature of data risks in the financial sector. Several factors determine the nature of data risks: (a) the way technology is used; (b) the profile of financial sector entities and their interconnections; (c) the cyberthreat landscape; and (d) awareness and practices among legitimate users of data. How these factors are evolving in an increasingly complex digital environment is described. To manage the changing data risk profile, the EU regulatory framework is adapting. Key regulatory developments in the financial sector include the Digital Operational Resilience Act (DORA) proposal and the recent advice from the European Supervisory Authorities in relation to digital finance. More broadly, the Digital Services Act and the Digital Markets Act aim to create a safer digital space for EU citizens.
Value optimisation in a regulatory constrained regime — A new look at risk vs return optimisation
Authors: Miu Peter , Ozdemir Bogie , Giesinger Michael
Published: July 2024

Basel II made Pillar I's regulatory capital (RC) more risk-sensitive and brought it closer to economic capital (EC). In many financial institutions (FIs), RC is close to, or even larger than, EC. Constrained by RC, many FIs have been using RC in addition to, or as a replacement for, EC for capital allocation, performance management and even for pricing/deal acceptance to ensure a sufficient return is provided to shareholders. Although Basel II's RC provides a much better estimation of risk relative to Basel I, it still comes short in many areas—most notably in concentration and diversification risk which is essential for value optimisation. Owing to its ability to more accurately capture concentration and diversification, its larger coverage and overall better accuracy, EC should be the primary metric in risk return optimisation for the entire bank. RC, on the other hand, is a regulatory reality and a very strong constraint which is likely to be stronger with the implementation of Basel III. In this paper value optimisation in a regulatory constrained regime is examined. An optimisation model is proposed to allocate both EC and RC to FIs’ business units so that net economic profit for the entire bank is maximised subject to constraints. An empirical study is conducted and the results are interpreted. It was found that there are significant differences in net economic profit (NEP) and return on capital (ROC) among alternative risk and growth strategies which can be recognised by using an optimisation model which can be easily operationalised. FIs over-focusing on net income (NI) without a proper optimisation framework in their annual planning exercise are unlikely to determine and to be able to take advantage of these value maximising opportunities. It is also clear that the existence of RC affects the optimisation problem significantly and creates economic cost even when at the total bank level total RC is less than the total EC requirement. With Basel III implementation, if RC, as expected, becomes more of a binding constraint, the systemic inefficiency and thus the economic cost will further increase. Significant value can be created by increasing confidence in EC and by not imposing RC as a binding constraint.
The impact of additional passengers on airport employment: The case of German airports
Authors: Klophaus Richard
Published: July 2024

The paper analyses the relationship between air traffic and on-site employment for 17 German airports categorised as international airports.The empirical analysis includes several regressions using data on passenger numbers and workload units handled as well as employment data structured into different job categories.The paper suggests a rule of thumb that one million additional passengers per annum generate 500 on-site jobs at German airports.
How brands can create a compelling sales proposition through storytelling
Authors: Hyne Kelly
Published: July 2024

Building a compelling sales proposition requires thoughtful development of the message with stories that represent how the brand can be connected to the consumer in an authentic, engaging and relatable way. The example of the Ladies Professional Golf Association (LPGA) is used here to demonstrate how aligning organisational values (Act Like a Founder), main assets (the world’s best women professional golfers) and testimonials (from partners) showing strategic fit can result in the successful development of long-term partnerships. A deep dive into each of these principles with examples of role reversal and aligning a brand not just with a property but with a platform yields the ultimate brand engagement and content development opportunity. ‘Tell don’t sell’ has never been a truer statement, as consumers demand authenticity and want to support brands and properties with their shared values.
Beautiful failure: A case study on #EqualityActJapan and a lesson in failing well on social media
Authors: Alampi Amanda , Juneja Ziva Luddy
Published: July 2024

Together with Athlete Ally, All Out and over 100 LGBT organisations in the Japan Alliance for LGBT Legislation, Human Rights Watch created the #EqualityActJapan campaign, calling for the first LGBT equality bill in Japan. Sadly, although this global digital campaign was impeccably delivered, exceeding key performance indicators such as cost efficiency, engagement, reach and total petitions delivered to political targets, the bill was never introduced. This paper discusses what happens when a campaign meets all of its digital campaigning key performance indicators but not its policy or legislative objective, providing a case study in how to fail well on social media. The lessons learned from this experience are crucial to apply to future digital campaigns.
An environmental, social and governance programme for corporate real estate and facilities departments
Authors: Temmink Colette , Flynn David
Published: July 2024

A favourable environmental, social and governance (ESG) rating is of rising importance to companies because of expanding awareness and the growing acceptance among large investors that a robust ESG programme translates into strong market performance. Corporate real estate (CRE) intersects with many of the elements affecting a company’s ESG objectives and plays a significant role in helping it design and achieve its ESG objectives. There is a lack of clarity among rating systems and users have difficulty correlating ratings to a CRE programme. While the make-up of a CRE programme for environmental is well developed, there are great opportunities for advancement in the areas of societal and governance. This paper addresses current ESG programme issues for CRE, offers suggestions for how CRE can approach them and provides a sample of how to develop an ESG programme for real estate that will help improve the company’s performance and ultimately its market performance.
CRE: Are we approaching an inflection point?
Authors: Kane Chris
Published: July 2024

With the virtual world currently revolutionising when, where and how people work, this paper is a call to arms for employers and employees to change the way they think about the workplace. The author wishes for all CRE employees to begin talking about new ways the work ‘place’ can be perceived, and entreats us to think of CRE employees as ‘value deliverers’, as opposed to ‘cost controllers’. The focus must shift towards people rather than place, because the work ‘place’ is now all around us, accessible from anywhere. This is something the CRE industry must take advantage of in order to wring the maximum amount of value from the ever changing world of current big business.
Digital first: It starts with mindset change
Authors: Johnson Jennifer
Published: July 2024

This paper provides an example of how one university adopted a digital-first mindset. It outlines the tools that were created to develop a digital content backbone, as well as the corresponding strategies used to drive traffic to those digital assets. The paper then summarises the digital initiative by outlining early indicators of success, lessons learned and some of the benefits the university realised by focusing on digital first.
The summer 2007 floods: One year on and the lessons learned
Authors: Best Nick , Fraser David
Published: July 2024

The article focuses on the devastating floods of 2007, which impacted particularly badly on the Yorkshire and Humber region. Within the article is information about the scale of the disaster and the lessons learned both in the immediate response phase as well as the ongoing recovery process.