Problems of providing tourist services by inclusive tourists with «syndrome of war»
Authors: Bielousova Nataliy , Lyubitseva Olga 
Published: November 2020

The purpose of this scientific study is to assess the condition of people who were in the zone of military conflict in the east of Ukraine and have undergone significant emotional and psychological changes, with the subsequent involvement of them in rehabilitation through tourism services. In this regard, the main tasks of scientific work on this topic are: analysis of the psycho-emotional state of people with the «war syndrome», their readiness to adapt to peaceful life; coverage of forms, methods and approaches to the problem of providing professional assistance to people with the «war syndrome», especially for children of different ages, through the creation of special tourist routes, taking into account the individual needs of tourists.
Analysis of recent research and publications. The problems of providing various forms of rehabilitation assistance have been described and covered in the scientific literature in different spheres of professional activity of people: physicians, psychologists, rehabilitologists, sociologists and others. Consequences of post-traumatic condition of people as a result of hostilities have been described in the works of domestic scientists (Dmitruk O. Yu. US experience in dealing with post-traumatic stress disorder using methods of active recreation; Zayarnyuk OV Social protection of vulnerable sections of the population: national experience; L.Y. Inclusive tourism as a form of rehabilitation: current needs of the disabled; Panchenko O., Simonenko O. Psychological support of families who have been stressed. native experience and Ukrainian realities; Trebin MP Wars in the history of mankind and their consequences: lessons for Ukraine, etc.). and foreign scientists (Holostova EI, Dementieva NF Social rehabilitation; Shumkov GE The mental state of the soldiers after the battle;
Based on the subject of the article, it is necessary to focus on the fact that the purpose of this scientific research is to assess the condition of people who were in the military conflict zone in eastern Ukraine and underwent significant emotional and psychological changes, with their subsequent involvement in rehabilitation thanks to tourist services.
The presentation of the main material. The technologies of rehabilitation and social work with military personnel and their families vary depending on the nature and depth of their problems, and is largely determined by the length of their stay in military service.
Another category of people with the “war syndrome” is made up of internally displaced persons, refugees from the war zone who face double trauma: firstly, the need to mitigate the effects of stress associated with living in the occupied territories in the war zone, the need to leave the place of permanent residence ; secondly, experiencing stress due to the need to adapt to new conditions.
The main factors, the reasons for the increase in the number of people with this syndrome, the described nature of aggression by the Bass-Darki method are identified. The proposed model of rehabilitation assistance, which includes the main forms of providing rehabilitation services: rest, psycho-correction, adaptation to a peaceful society, professional or comprehensive assistance.
In the work of travel agencies, an important role is played by material and technical support, the availability of accessible tourist facilities that are ready to accept people with inclusion (invalidity), as well as the development of adapted routes for them. Most travel agencies have a private form of activity, for which the main goal is the economic feasibility of their activities, and only in the background is the quality of tourist services. This is because tour operators do not want or do not consider the direction of inclusive tourism for several reasons: a) it is necessary to study the features of each of the nosologies (and there are 132 of them) in order to determine the areas that, according to the tour operator, will be more promising in terms of the safety of tourist trips and in terms of financial profitability; b) inclusive tourists require special attention, if necessary - escort, the presence of sign language interpreters, rehabilitation therapists or specialized medical workers; c) transport services for a group of inclusive tourists who may require special conditions of transport; d) special conditions for recreation and recreation (boarding houses, hotels, recreation centers, catering and leisure facilities), which should be as comfortable as possible and the architectural accessibility of the environment; f) a certain number of inclusive tourists are people of various social groups who have low state preferential cash security. The heads of travel agencies or travel agencies do not always understand the relevance of creating this tourism segment.
Conclusions. Having a significant contingent of people with the "war syndrome", it is necessary to plan a strategy for planned, comprehensive (comprehensive) and professional rehabilitation, which would solve the issue of restoring the physical and psycho-emotional state of a person, adapting to her usual life