bluuebunny/crossref_metadata_2025 huggingface dataset:
INTERNET RETAILING INTERMEDIATION: A MULTILEVEL ANALYSIS OF INVENTORY LIQUIDITY AND FULFILLMENT GUARANTEES
Authors: Rabinovich Elliot
Published: May 2011

Internet retailers intermediate online markets by setting prices, matching wholesalers' supply with consumers' demand, affording inventory liquidity, and meeting fulfillment guarantees to consumers. Little attention has been given to studying the two latter intermediation functions. To fill this research gap, this study examined a sample of 25 mainstream online retailers in some 704 transactions with consumers. The study evaluates the inventory liquidity and the fulfillment guarantees these Internet retailers provide to consumers. Furthermore, it presents a path‐analysis model, which suggests that retailers coordinate their actual and promised inventory‐liquidity and delivery performance to satisfy the fulfillment guarantees made to consumers. Moreover, the results show that key transactional attributes (i.e., the net price and the number of items fulfilled) commonly present in Internet markets and visible to all market participants impact both the levels of inventory liquidity and the delivery performance of the transactions between consumers and Internet retailers.
USING WAREHOUSE WORKFORCE FLEXIBILITY TO OFFSET FORECAST ERRORS
Authors: Sanders Nada R. , Ritzman Larry P.
Published: May 2011

The impact of forecast errors on organizational cost, and the usefulness of worker flexibility measures in offsetting their negative effects were evaluated in a labor intensive warehouse environment. Unlike past studies measuring forecast error in terms of forecast standard deviation, this study also considers the impact of forecast bias, which occurs when the mean of the error distribution is non‐zero. Results indicate that forecast bias is more damaging to warehouse cost, compared to forecast standard deviation. Workforce flexibility measures, such as worker cross‐training and proportion of full and part‐time labor, provide a solid buffer against forecast standard deviation. However, they are much less effective against forecast bias. This has important managerial implications as a large portion of forecast bias is managerially introduced.
AN EMPIRICAL EXAMINATION OF RELATIONSHIP MAGNITUDE
Authors: Golicic Susan L. , Mentzer John T.
Published: May 2011

Based upon a review of the extant literature, it is proposed that the structure of an interorganizational relationship is composed of relationship type and the under‐researched construct of relationship magnitude. Specifically, it is hypothesized that relationship magnitude, a second order construct composed of trust, commitment, and dependence, affects relationship type, which affects the perception of value of the relationship. The results of a survey analyzed through structural equation modeling support these hypotheses.
DOCTORAL RESEARCH IN SUPPLY CHAIN MANAGEMENT AND/OR LOGISTICS‐RELATED AREAS: 1999–2004
Authors: Stock James R. , Broadus C. Jared
Published: May 2011

A total of 410 entries from Dissertation Abstracts have been identified and annotated in this fourth compendium of supply chain management (SCM) and logistics‐related dissertations. Findings relating to this latest study period (1999–2004) are presented and comparisons made to previous compendiums covering 1970–1986, 1987–1991, and 1992–1998. A larger number of colleges and universities are granting degrees in SCM and logistics‐related areas and some “new players” have entered the marketplace, resulting in an upward growth trend in the absolute number of dissertations being published since the early‐1990's. Some traditionally strong institutions have maintained their position in terms of the number of SCM and logistics‐related dissertations published, while others have reduced their outputs. Areas of SCM, decision support systems, inventory management and miscellaneous transportation (models, networks, policy issues, routing & scheduling) topics are the most popular dissertation areas, while traditional transportation, warehousing and storage, DRP, JIT, Kanban, and MRP topics are being researched to a much lesser degree. Engineering logistics, human resources, location analysis, order processing and information systems, packaging, and TQM remain areas with low research interest at the doctoral level.
LOGISTICS LEARNING CAPABILITY: SUSTAINING THE COMPETITIVE ADVANTAGE GAINED THROUGH LOGISTICS LEVERAGE
Authors: Esper Terry L. , Fugate Brian S. , Davis‐Sramek Beth
Published: May 2011

Many firms now place emphasis on leveraging logistics capabilities as a source of competitive advantage. This manuscript suggests that the key to sustaining this competitive position is through adopting learning principles in logistics. As such, a logistics learning capability framework is presented, including the components of an effective learning‐based logistics organization. Research propositions, an in‐depth case study and implications are presented to further support the learning capability framework suggested and highlight the importance of learning in today's hypercompetitive global supply chain environment.
QUALITY, OPERATIONAL LOGISTICS STRATEGY, AND REPURCHASE INTENTIONS: A PROFILE DEVIATION ANALYSIS
Authors: Hult G. Tomas M. , Boyer Kenneth K. , Ketchen David J.
Published: May 2011

Emerging thoughts on quality suggest that three principal sources of customer‐based value creation exist for firms operating in the online marketplace. These include a focus on delivering (1) service quality, (2) product quality, and (3) eBusiness quality. Drawing on strategic choice theory coupled with configuration theory, we conducted a profile deviation analysis among customers of online grocery firms using the “ideal” quality profile for four operational logistics strategies as the benchmark (semi extended strategy, fully extended strategy, de‐coupled strategy, and centralized extended strategy). The findings suggest that service, product, and eBusiness quality‐based fit with operational logistics strategy type are associated with customers' behavioral (repurchase) intentions. This lends support to the notion that capitalizing on the appropriately weighted quality‐focus represents a strategic vehicle to create superior outcomes in online businesses. The makeup of these ideal quality profiles that represent the strongest repurchase intentions of customers is also provided.
VENDOR‐OWNED INVENTORY MANAGEMENT ARRANGEMENTS IN RETAIL: AN AGENCY THEORY PERSPECTIVE
Authors: Rungtusanatham Manus , Rabinovich Elliot , Ashenbaum Bryan , Wallin Cynthia
Published: May 2011

This paper undertakes two related tasks to augment current understanding regarding vendor‐owned inventory management (VOIM) arrangements implemented in the retail industry. The first task formally juxtaposes three prevalent forms of VOIM arrangements (i.e., Consignment, Pay‐On‐Scan, and Scan‐Based Trading) to one another and identifies three dimensions (i.e., Relevant Data Visibility, Timeliness of Information Release, and Shrink Responsibility) that serve to discriminate among them. The second task applies an Agency Theory lens to uncover differing profiles of characteristics underlying the retailer‐vendor relationship across the Consignment, Pay‐On‐Scan, and Scan‐Based Trading arrangements. These conceptual results contribute to and have implications for the science and practice of VOIM arrangements in the retail industry.
THE USE OF SOCIAL NETWORK ANALYSIS IN LOGISTICS RESEARCH
Authors: Carter Craig R. , Ellram Lisa M. , Tate Wendy
Published: May 2011

This paper introduces and provides an overview of social network theory and social network analysis (SNA) and its potential applications to logistics and supply chain management research. It then provides an example of the use of SNA via the introduction of hypotheses related to informal and formal structure and influence within a social network. These hypotheses are tested within the context of the development and implementation of a complex reporting system that evolved as the result of warehousing safety and environmental concerns within an organization.
THE ROLE OF LOGISTICS MANAGERS IN THE CROSS‐FUNCTIONAL IMPLEMENTATION OF SUPPLY CHAIN MANAGEMENT
Authors: Lambert Douglas M. , García‐Dastugue Sebastián J. , Croxton Keely L.
Published: May 2011

There is confusion about the domain of supply chain management, and the functions and processes that should be included. In this paper, we describe the key supply chain management processes, the role of logistics managers in each of these processes, and what the logistics function gains from this involvement.
SUPPLY CHAIN CAPITAL: THE IMPACT OF STRUCTURAL AND RELATIONAL LINKAGES ON FIRM EXECUTION AND INNOVATION
Authors: Autry Chad W. , Griffis Stanley E.
Published: May 2011

Firms invest millions of dollars annually in developing their supply chains, with the broad goal of increasing their own performance. However, despite the significant resources deployed for supply chain development, the extent to which initiating, maintaining, and managing supply chain relationships contributes to firm success remains unclear. The current article provides conceptual development supporting the valuation of firm‐to‐firm supply chain connections from the perspective of the focal firm. Based on the social network and economics literatures, the article introduces the concept of supply chain capital, which comprises the value of both the structural configuration and relationship content of the firm's supply chain network. Following theoretical development, a non‐exhaustive set of propositions are constructed illustrating multiple ways that supply chain capital can be accrued and exploited for firm‐level benefit. Managerial recommendations for investment in supply chain capital are included, as are future directions for research in the area of supply chain networks.
AN INVESTIGATION INTO THE EFFECT OF FULL‐SCALE SUPPLY CHAIN MANAGEMENT SOFTWARE ADOPTIONS ON INVENTORY BALANCES AND TURNS
Authors: Blankley Alan I. , Khouja Moutaz , Wiggins Casper E.
Published: May 2011

Supply chain management (SCM) software vendors, analysts, and others claim that firms implementing SCM software stand to benefit by being able to reduce inventory holdings and increase inventory turns. We theorize that full‐scale implementations lead to system‐wide inventory optimization, which in turn leads to cost improvement associated with inventory balances and turns. To examine the question, we develop an analytical model of inventory optimization, then analyze the effects of the model with a numerical experiment, and finally confirm the results with an empirical examination.

We find that firm‐wide implementation is significant in explaining improvement in inventory metrics, relative to pre‐implementation metrics for our sample. Our empirical tests indicate that implementing SCM software across only a portion of the firm does not impact inventory metrics, but that the scale of implementation does. More precisely, we find that firms implementing SCM software across the entire company significantly improve both inventory turns and inventory as a percent of revenue relative to partially‐implementing firms and non‐implementers.
DEVELOPING SOCIAL IDENTITY AND SOCIAL CAPITAL FOR SUPPLY CHAIN MANAGEMENT
Authors: Min Soonhong , Kim Stephen K. , Chen Haozhe
Published: May 2011

Competition involves not firm against firm but rather supply chain against supply chain, but few studies explain theoretically the subsistence of a supply chain as a social entity or the operating mechanisms through which firms socialize to obtain better business performance. On the bases of social identity theory and social capital theory, the authors suggest that the salience of supply chain identity accumulates social capital in a supply chain, which then facilitates supply chain management and improves business performance.
THE ROLE OF LOGISTICS IN MARKET ORIENTATION
Authors: Fugate Brian S. , Flint Daniel J. , Mentzer Johan T.
Published: May 2011

In today's increasingly competitive environment, survival depends on two key aspects of being market‐oriented ‐ understanding the external environment and executing decisions based on that understanding. Logistics personnel are uniquely positioned to play a key role in creating and maintaining a market‐oriented organization as they are progressively gaining more responsibilities in integrating cross‐functional processes and implementing supply chain strategies. This paper explores how logisticians participate in market orientation behaviors and how a market‐oriented logistics function impacts logistics and business performance. Based on a qualitative field research study involving in‐depth interviews with seventeen logistics personnel that draws and builds upon the logistics, market orientation, knowledge management, organizational behavior, information processing, and strategic management literatures, a theoretical model of logistics market orientation and its effect on logistics and business performance is developed and propositions are presented. Findings highlight logistics' central role in generating, disseminating, reaching a shared interpretation of, and responding to market intelligence.
BEYOND EXPECTATIONS: AN EXAMINATION OF LOGISTICS OUTSOURCING GOAL ACHIEVEMENT AND GOAL EXCEEDANCE
Authors: Deepen Jan M. , Goldsby Thomas J. , Knemeyer A. Michael , Wallenburg Carl Marcus
Published: May 2011

As a growing number of managers consider the decision to outsource logistics activities, it is becoming increasingly critical to understand drivers of success in this area. Using survey data from 549 managers, this research examines the influence of three relationship engagement factors (communication, cooperation, and proactive improvement) on the perceived logistics outsourcing performance achieved by service providers. In particular, logistics outsourcing performance is characterized as consisting of two distinct dimensions: 1) goal achievement, and 2) goal exceedance, which management should consider, respectively, when evaluating their logistics service providers (LSPs).
A PRACTITIONER'S DECISION MODEL FOR THE TOTAL COST OF OUTSOURCING AND APPLICATION TO CHINA, MEXICO, AND THE UNITED STATES
Authors: Kumar Sameer , Kopitzke Kristoffer K.
Published: May 2011

Outsourcing of manufacturing to Mexico and China includes costs that are not always considered and benefits that are not always correctly quantified. An analytical model for determining outsourcing costs was developed and results from that model are presented. Using that model, the sensitivity of outsourcing costs to several variables was modeled and analyzed. Guidance is provided regarding factors to consider in an outsourcing decision.
EXAMINATION OF A PATH MODEL RELATING INFORMATION TECHNOLOGY INFRASTRUCTURE WITH FIRM PERFORMANCE
Authors: Byrd Terry Anthony , Pitts Jennifer P. , Adrian Anne Mims , Davidson Nancy W.
Published: May 2011

This article draws on the resource‐based view of the firm to investigate the mechanisms through which information technology (IT) impacts firm performance. Research suggests that the relationship between IT and firm performance may be both direct and indirect. In this study, a path model is tested that proposes a firm's IT infrastructure resources as having both a direct impact on organizational performance, as well as an indirect effect that is propagated through its impact on an intermediate organizational resource, a firm's logistics information system (LIS). The results suggest that positive firm performance may be derived directly from an organization's superior IT infrastructure, as well as indirectly, through its enabling impact on LIS's. These findings contribute to our understanding of the nature of the relationship between IT and firm performance by exploring the value of IT at both the process and organizational levels.
EMPLOYING LATENT CLASS REGRESSION ANALYSIS TO EXAMINE LOGISTICS THEORY: AN APPLICATION OF TRUCK DRIVER RETENTION
Authors: Garver Michael S. , Williams Zachary , Taylor G. Stephen
Published: May 2011

Multiple regression analysis assumes that one model or theory is relevant for the entire population, yet research has shown that this assumption is often false and may severely limit valid theory development and testing. Latent class regression analysis overcomes this limitation and allows the researcher to identify and develop regression models that are relevant for different segments within the same population. Latent class regression analysis is introduced and is used to analyze truck drivers' intentions to stay with the same firm. This article demonstrates the advantages of testing logistics theory with latent class regression analysis and provides numerous applications for practitioners.
MARKETING/LOGISTICS RELATIONSHIPS: INFLUENCE ON CAPABILITIES AND PERFORMANCE
Authors: Daugherty Patricia J. , Chen Haozhe , Mattioda Daniel D. , Grawe Scott J.
Published: May 2011

Effective marketing/logistics relationships can help to create, develop, and maintain critical capabilities to support long‐term firm success. Recent research focuses on two distinct capabilities—information capabilities and firm‐wide integration. Empirical results are provided confirming the proposed relationship between marketing logistics relationship effectiveness and the two capabilities. Further, the capabilities are shown to positively impact logistics performance.
MODELING UNCERTAIN FORECAST ACCURACY IN SUPPLY CHAINS WITH POSTPONEMENT
Authors: LeBlanc Larry J. , Hill James A. , Harder Jerry , Greenwell Gregory W.
Published: May 2011

We examine a situation where a manufacturer operates in a two‐mode production environment. The first mode could involve overseas vendors and manufacturing facilities. If additional units are later required, the company must use its second mode—more expensive last‐minute domestic vendors and manufacturing sites. We develop a new methodology for analyzing the impact of forecast accuracy on the decision to postpone production. We examine the interaction of forecast accuracy, shortage vs. holding costs, transportation costs and the cost of postponing production in the supply chain of a single product facing uncertain demand. Our model can be used to analyze the cost of important changes, such as increasing forecast accuracy, reducing the cost of backorders, lowering the cost of delaying production, or lowering transportation costs. Our model allows a firm to understand its overall cost structure so that it can accurately evaluate the impact of improved forecast accuracy and lowered costs in the context of postponement.
DEFINING AND OPERATIONALIZING SUPPLY CHAIN PROCESS INTEGRATION
Authors: Chen Haozhe , Daugherty Patricia J. , Roath Anthony S.
Published: May 2011

Integration has been recognized as critical to successful supply chain management. However, an extensive literature review revealed no consensus in its conceptualization. The current study attempts to address this research gap by providing a better definition and operationalization of supply chain process integration. With empirical support, it is proposed that internal and external supply chain process integration should be treated as two separate constructs, each comprised of two dimensions: connectivity and simplification.
A FRAMEWORK FOR DEVELOPING IMPLEMENTATION STRATEGIES FOR A RADIO FREQUENCY IDENTIFICATION (RFID) SYSTEM IN A DISTRIBUTION CENTER ENVIRONMENT
Authors: Ross Anthony D. , Twede Diana , Clarke Robert H. , Ryan Michele
Published: May 2011

The costs and benefits of RFID adoption by supply chains have been a matter of much debate. As a result, researchers are finding a greenfield opportunity to examine how organizations might make use of the technology in a supply chain context. This paper attempts to further explore the potential contribution and limitations of RFID in a warehouse setting in two ways. First, it discusses the issues surrounding pallet‐level tagging and case‐level tagging by developing a decision making framework. Second, insights from the framework are used to define an object‐oriented modeling framework that facilitates warehouse simulation of the RFID vs. barcode interoperability. This simulation is used to explore some of the cost/performance tradeoffs associated with six implementation strategies. Important cost tradeoffs are reported for the different strategies, and the statistical significance of the differences are evaluated.
THE LAST MILE CHALLENGE: EVALUATING THE EFFECTS OF CUSTOMER DENSITY AND DELIVERY WINDOW PATTERNS
Authors: Boyer Kenneth K. , Prud'homme Andrea M. , Chung Wenming
Published: May 2011

Consumer direct delivery of packages ordered over the Internet has grown at well over 25 % per year over the past 10 years and now accounts for over $100 billion in sales in the U.S. alone. Retailers have rushed to capitalize on what has commonly been labeled multi‐channel retailing, while logisticians have faced a challenge in devising efficient methods of delivering billions of packages to customer homes. Inefficient deliveries in this “last mile” of the supply chain have led to numerous business collapses as well as a substantial increase in delivery costs.

We present a study which examines the effect of two factors (customer density and delivery window length) on the overall efficiency of the delivery route. Data are collected based on empirically derived settings from interviews with several practicing managers. Results provide insight for logistics and marketing managers who must balance customer desires for convenience with business desires for efficiency. The data show that offering a 3 hour delivery window is 30–45% more expensive than offering unattended (9 hour delivery window) delivery. The results provide a tool for managers to address the tradeoffs between various settings for the independent variables (customer density and delivery window length) and the overall route efficiency.
DO ELECTRONIC LOGBOOKS CONTRIBUTE TO MOTOR CARRIER SAFETY PERFORMANCE?
Authors: Cantor David E. , Corsi Thomas M. , Grimm Curtis M.
Published: May 2011

Within the U.S. Department of Transportation and among U.S. motor carriers, there has been increased interest in the potential benefits of electronic logbooks to improve the safety of trucking operations. This paper investigates the specific contribution of electronic logbooks to improving firm safety performance (as measured by the number of crashes and hours of service violations). The models presented demonstrate that electronic logbooks contribute positively to crash reduction and to decreases in hours of service violations, particularly among carriers with poor overall safety records. Moreover, hours of service violations fully mediate the relationship between electronic logbook use and number of crashes. These results have policy significance as the Federal Motor Carrier Safety Administration has proposed a rule that would require the use of electronic logbooks for some carriers.
IMPACT OF RISING FUEL COST ON PERISHABLE PRODUCT PROCUREMENT
Authors: Acharya Ram N , Kagan Albert , Manfredo Mark R.
Published: May 2011

This paper models the dynamic interactions between product prices at different regional markets and input costs and derives cost‐price thresholds that can be used to evaluate alternative product sourcing and procurement strategies. The model is tested empirically by estimating a vector autoregressive model using data from the U.S. leafy green industry.
LINKING EXCHANGE GOVERNANCE WITH SUPPLIER COOPERATION AND COMMITMENT: A CASE OF CONTAINER TERMINAL OPERATIONS
Authors: Lai Kee‐hung
Published: May 2011

Studying the suppliers of a global buyer, we find that relationship stability is positively associated with the use of explicit and implicit contracts in their buyer‐supplier relationship (BSR). We also find positive association of implicit contract with supplier cooperation and commitment as well as the influence of business volume in the BSR. Grounded in transaction cost economics and social exchange theory, these findings highlight the need to develop mutual understanding, beyond designing specific contracts, for developing cooperative and committed suppliers in a BSR.
SUPPLY CHAIN PROCESS INTEGRATION: A THEORETICAL FRAMEWORK
Authors: Chen Haozhe , Daugherty Patricia J. , Landry Timothy D.
Published: May 2011

The current study was undertaken to further understanding of supply chain process integration. It is suggested that supply chain integration, the practice of realigning firms' operating structures, should be understood from an internal‐external perspective and a process view. Drawing upon four theories—Strategy‐Structure‐Performance framework, the resource based view of the firm, transaction cost economics, and social network analysis—and combining industry inputs, a theoretical framework of supply chain process integration is developed. It is argued that a firm's strategic priorities are key factors of supply chain process integration. Superior performance is likely to be achieved when necessary supply chain capabilities are developed through supply chain process integration.
MANAGING CHANGE IN SUPPLY CHAINS: A PROCESS COMPARISON
Authors: Greer Bertie M. , Ford Matthew W.
Published: May 2011

The coordination required to successfully implement supply chain initiatives suggest that supply chain management change processes may possess some unique characteristics. Yet, empirical studies are scarce to support this logic. Using an empirical design and data obtained from managers, and drawing largely from Lewin's change process conceptualization, this study compares the process of supply chain management change to non‐supply chain management change. Further investigation into monitoring and control of supply chain management change is advised.
THE ROLE OF FOLLOWERS IN SUPPLY CHAINS
Authors: Defee C. Clifford , Stank Theodore P. , Esper Terry L. , Mentzer John T.
Published: May 2011

Significant attention has been given to the contribution of supply chain leader organizations in the logistics literature. However, the majority of supply chain member firms are not leaders, and the contribution of these supply chain followers has not been described. Arguably the contribution of follower organizations is greater than that of a single supply chain leader since they are found in greater numbers in most supply chains. This paper identifies a conceptual framework of supply chain followership, classified on the basis of the behaviors exhibited by follower organizations. Data was collected via an interactive simulation, using executives as participants. Structural equation modeling was used to evaluate the proposed model. Results indicate that follower organizations make a greater contribution to overall supply chain performance than leaders when transformational behaviors are present.
EFFECTIVE PERFORMANCE MANAGEMENT
Authors: Srinivas Srikanth
Published: May 2011

The synergistic effect of holistically addressing all of the variables highlighted by this article will result in organizations consistently reaching their intended destination. Skipping steps creates the illusion of speed, but rarely results in progress. While effective performance management is incredibly difficult, it is also critical to an organization's survival and prosperity. Systematically addressing these critical success factors will ensure consistency and success:

The starting point—A clear, objective understanding of current reality, as it is.

The destination—A clear point of view on where you want the organization to be, taking the current realities into account.

The path—A growth plan that will take you from the current reality to the intended destination.

Variation—A culture and system that expects variation, distinguishes between noise and signal, ignores the noise, and acts on the signals.

Agile Course Correction—A strong foundation that increases the number of course correction opportunities dramatically.

Alignment—Ensuring that everyone works towards the same destination.

The article uses a flight analogy to explain each of these critical variables.
CONSTRUCTING IMPACT FACTORS TO MEASURE THE INFLUENCE OF SUPPLY CHAIN MANAGEMENT AND LOGISTICS JOURNALS
Authors: Chapman Karen , Ellinger Alexander E.
Published: May 2011

Data from ten supply chain management and logistics journals are combined with data from the ISI Web of Science database to develop a series of impact factors. The resulting constructed impact factors provide a context for comparing and ranking leading academic supply chain management and logistics journals. They also provide an objective way of comparing the relative influence of supply chain management and logistics journals, as well as a platform for comparing their influence with that of journals in more general fields like management and business.
LOGISTICS PERFORMANCE: EFFICIENCY, EFFECTIVENESS, AND DIFFERENTIATION
Authors: Fugate Brian S. , Mentzer John T. , Stank Theodore P.
Published: May 2011

This research examines the nature of logistics performance and the contribution of logistics to the firm by empirically investigating the impact of logistics performance on organizational performance. Logistics performance is tested as a second‐order formative construct comprised of three dimensions: logistics efficiency; logistics effectiveness; and logistics differentiation. Results indicate that logistics performance positively impacts organizational performance. Theoretical and empirical support is also provided for measuring logistics performance as a second‐order formative construct, indicating that efficiency, effectiveness, and differentiation are not necessarily trade‐offs, but rather are complementary. Importantly, perceptual measures for organizational performance collected from managerial respondents were strongly correlated with secondary financial data for participating organizations obtained from Compustat, lending empirical credence to the logistics performance–organizational performance relationship.
THE EMPOWERMENT OF FRONTLINE SERVICE STAFF IN 3PL COMPANIES
Authors: Ellinger Alexander E. , Keller Scott B. , Baş Ayşe Banu Elmadaǧ
Published: May 2011

Research on third‐party logistics (3PL) service providers has focused more on managing customer relationships than on managing the frontline personnel who interact with customers on a daily basis. Thus, even though the overall need for 3PL's to be market‐oriented is well‐recognized, relatively little is known about how 3PL companies support and develop frontline service staff to provide better service. This study draws on 3PL company site managers' responses to a postal survey that examines the influences of internal communication, customer service training and managerial coaching for customer contact employees on the relationship between market orientation and frontline service recovery empowerment.
AN ANALYSIS OF FACTORS AFFECTING CROSS DOCKING OPERATIONS
Authors: Yang Kum Khiong , Balakrishnan Jaydeep , Cheng Chun Hung
Published: May 2011

Using simulation, we examine the decisions in moving freight between inbound and outbound trailers in a cross dock. The decisions examined include direct versus indirect handling of pallets, number of open receiving doors, door layout, number of forklifts, size of cross dock and freight mix. This study provides useful insights on handling freight in a cross dock.
AN EXAMINATION OF TRENDS AND IMPACT OF AUTHORSHIP COLLABORATION IN LOGISTICS RESEARCH
Authors: Cantor David E. , Bolumole Yemisi , Coleman B. Jay , Frankel Robert
Published: May 2011

The discipline of logistics is undergoing tremendous change, including shifts in the focus of our associations, as well as in the subject matter, that is deemed important to the academic and professional community. In this article, we seek to evaluate how research in the discipline is also changing, specifically in terms of the degree of collaboration among scholars involved. We draw upon 3,116 articles published from 1987 through 2007 in seven logistics journals. Using the authorship and the citation counts of these articles, we identify several important characteristics of collaboration and offer preliminary empirical insight about the associated trends and impact that collaboration is having within our discipline. This initial assessment provides the potential to spur further interest into the theoretical development and empirical testing on this timely and important topic.
A LONGITUDINAL STUDY OF LOGISTICS STRATEGY: 1990–2008
Authors: McGinnis Michael A. , Kohn Jonathan W. , Spillan John E.
Published: May 2011

For over 45 years, the roles of logistics in the firm have been a topic of interest to practitioners, teachers, and researchers. In the 1970's, logistics' role in organizational strategy emerged as a topic of discussion. During the 1980's, Bowersox and Daugherty (1987) presented a typology which postulated three dimensions of logistics strategy: process; market; and information. Their typology has inspired a stream of empirical research over the last two decades which examined it from different perspectives. The analysis and findings reported in this article focus on the Bowersox and Daugherty typology and provides insights into logistics strategy over an 18 year period. This typology was selected because it has been the subject of multiple empirical research studies, and has a reasonable level of credibility and acceptance. The research reported in this manuscript discusses the stability of logistics strategy over time in United States manufacturing firms, alternate logistics strategies, the effects of alternate logistics strategies on three outcome assessments, and implications for practitioners, teachers, and researchers.
EXPLORING A GOVERNANCE THEORY OF SUPPLY CHAIN MANAGEMENT: BARRIERS AND FACILITATORS TO INTEGRATION
Authors: Richey R. Glenn , Roath Anthony S. , Whipple Judith M. , Fawcett Stanley E.
Published: May 2011

Supply chain management is rapidly growing as both a strategic initiative and an academic discipline. As firms increasingly include their supply chain partners in the development of business strategy, researchers will have to constantly reevaluate the underlying themes and emergent theories of strategic logistics, management, and marketing by introducing new topics and revisiting seminal extant results. As such, this research was developed to explore the important concept of supply chain integration through strategic governance theory development. Since supply chain governance is a relatively new topic, a grounded study of both new and existing integration facilitators and barriers is presented. The study was initiated with a qualitative “managerial” development of scale items followed by a full empirical analysis. The result is an industry based returning to the source methodology for testing current governance related issues in industry. Contributions include the development of multiple dimensions of supply chain governance across facilitators and barriers, an explanation of the interplay between governance facilitators of, and barriers to, integration, a discussion of strategic level managerial implications, and a call for the future extension of governance research into the theory wanting domain of logistics and supply chain management.
SWARM INTELLIGENCE: APPLICATION OF THE ANT COLONY OPTIMIZATION ALGORITHM TO LOGISTICS‐ORIENTED VEHICLE ROUTING PROBLEMS
Authors: Bell John E. , Griffis Stanley E.
Published: May 2011

This research evaluates a set of logistics‐oriented vehicle routing problems (VRP) taken from the logistics and supply chain literature under the widely used Clark‐Wright Savings algorithm and the newer metaheuristic method employing a type of swarm intelligence called Ant Colony Optimization (ACO). ACO simulates the decision‐making processes of colonies of ants as they forage for food and is related to other artificial intelligence techniques such as Tabu Search, Simulated Annealing and Genetic Algorithms. Experimentation shows that ACO is successful in finding solutions near the best‐known solutions for problems with up to 20 demand locations. In addition, testing for the affect of spatial patterns suggested by the logistics literature for facility locations appears to make a difference in the quality of the solutions for the two algorithms. Finally, ACO is shown to be superior to the savings algorithm found in software packages and as a result should be tested on even larger, more complex logistics‐oriented vehicle routing problems, representative of those encountered in larger industrial and retail settings.
THE PURCHASING‐LOGISTICS INTERFACE: A “SCOPE OF RESPONSIBILITY” TAXONOMY
Authors: Ashenbaum Bryan , Terpend Regis
Published: May 2011

To date, integration research has paid little attention to defining and exploring the interface between purchasing and logistics. This research seeks to catalog the set of joint activities that define this interface, and to analyze the way in which this interface is structured, in terms of how companies assign collective responsibility across the activity set. A cluster analysis of a set of 15 boundary‐spanning activities reveals a preliminary taxonomy of three purchasing‐logistics interface structures: (a) Purchasing‐Dominant; (b) Segregated; and (c) Logistics‐Dominant. The analysis also reveals limited evidence that the choice of purchasing‐logistic interface structure has an influence on supply base performance. In addition, the choice of purchasing‐logistics interface structure appears to be influenced by firm size.
A STEP TOWARD DEFINING A CUSTOMER‐CENTRIC TAXONOMY FOR MANAGING LOGISTICS PERSONNEL
Authors: Keller Scott B. , Voss M. Douglas “Doug” , Ozment John
Published: May 2011

To retain competitive viability, some progressive warehouses and distribution centers are expanding services and adopting a customer orientation. Through cluster and ANOVA analyses, three distinct classifications of frontline logistics managers are disclosed and compared with respect to their perceived levels of internal customer orientation toward their subordinates, common performance indicators, and other demographic and organizational‐type variables. Important differences exist among the groups; however, logistics managers in all three clusters score relatively well in most areas explored.
THE IMPACT OF ORDER FULFILLMENT SERVICE ON RETAILER MERCHANDISING DECISIONS IN THE CONSUMER DURABLES INDUSTRY
Authors: Davis‐Sramek Beth , Germain Richard , Stank Theodore P.
Published: May 2011

Historically, manufacturers held the upper hand in consumer goods supply chain relationships. There has been a pervasive shift of power to retailers over the past 20 years, however, ushering in an era of waning consumer loyalty to manufacturers' brands and increasing loyalty to retailers. While there is extensive research focusing on the manufacturer‐consumer relationship, retailers' increased ability to influence consumer purchases suggests that manufacturers should understand not only consumer perceptions of delivery service, but also retailer perceptions. We incorporate social network theory to examine the manufacturer‐retailer‐consumer linkages in the consumer durables industry, with the emphasis on the retailer in the role of the “broker” (Burt 1992). Specifically, we examine whether retailer perceptions of a manufacturer's order fulfillment service (OFS) positively impacts retailer perceptions of the manufacturer's brand, the importance of the product, and the likelihood of the retailers' salespeople to recommend the product to consumers. The research bridges OFS and retailer purchase behavior in a consumer durables industry characterized by high levels of consumer involvement, brand presence, and personal selling.
MANAGING LOGISTICS OUTSOURCING RELATIONSHIPS: AN EMPIRICAL INVESTIGATION IN CHINA
Authors: Chen Haozhe , Tian Yu , Ellinger Alexander E. , Daugherty Patricia J.
Published: May 2011

While many companies outsource their logistics functions, creating a collaborative relationship with third‐party logistics service providers remains a challenge. The current study explores the effects of often overlooked human factors in this context. Data on buyer perspectives were collected in China. The analysis results suggest that buying firm's top management championship, supplier firm's designated employees, and the buyer‐seller personal relationships (i.e. Guanxi) at different levels, all have significant impacts on inter‐firm collaboration, which in turn enhances the buying firm's logistics performance.
ACTION RESEARCH IN SUPPLY CHAIN MANAGEMENT—A FRAMEWORK FOR RELEVANT AND RIGOROUS RESEARCH
Authors: Näslund Dag , Kale Rahul , Paulraj Antony
Published: May 2011

In this article we present a framework that researchers can use when they prepare and conduct Action Research (AR) projects. Authors can also use the framework as a guide for how to write relevant and rigorous AR articles. AR is an applied form of case‐based research that can provide exceedingly relevant research in applied fields such as supply chain management. At the same time, AR is also a criticized research approach, particularly in terms of research rigor. With the ambition to address, as well as bridge, the gap between the relevance and rigor within AR research, we first develop a comprehensive research methodology framework that synthesizes the crucial aspects of the AR research methodology. Secondly, we review existing AR articles within logistics, operations management, and supply chain management and present the current state of AR research. After a critical review of the existing articles using our framework, we delineate vital aspects that should be addressed in future AR research. As relevance and rigor are not at odds, we believe that our comprehensive framework will pave the way for a growing stream of rigorous, as well as relevant, AR research.
Derivative spectrum chromatographic method for the determination of trimethoprim in honey samples using an on‐line solid‐phase extraction technique
Authors: Uchiyama Kazuhisa , Kondo Mari , Yokochi Rika , Takeuchi Yuri , Yamamoto Atsushi , Inoue Yoshinori
Published: May 2011

A simple, selective and rapid analytical method for determination of trimethoprim (TMP) in honey samples was developed and validated. This method is based on a SPE technique followed by HPLC with photodiode array detection. After dilution and filtration, aliquots of 500 μL honey samples were directly injected to an on‐line SPE HPLC system. TMP was extracted on an RP SPE column, and separated on a hydrophilic interaction chromatography column during HPLC analysis. At the first detection step, the noise level of the photodiode array data was reduced with two‐dimensional equalizer filtering, and then the smoothed data were subjected to derivative spectrum chromatography. On the second‐derivative chromatogram at 254 nm, the limit of detection and the limit of quantification of TMP in a honey sample were 5 and 10 ng/g, respectively. The proposed method showed high accuracy (60–103%) with adequate sensitivity for TMP monitoring in honey samples.
Iron oxide nanoparticle coating of organic polymer‐based monolithic columns for phosphopeptide enrichment
Authors: Krenkova Jana , Foret Frantisek
Published: May 2011

A new monolithic capillary column with an iron oxide nanoparticle coating has been developed for selective and efficient enrichment of phosphopeptides. Iron oxide nanoparticles were prepared by a co‐precipitation method and stabilized by citrate ions. A stable coating of nanoparticles was obtained via multivalent electrostatic interactions of citrate ions on the surface of iron oxide nanoparticles with a quaternary amine functionalized poly(glycidyl methacrylate‐co‐ethylene dimethacrylate) monolith. A high dynamic binding capacity of 86 μmol/mL column volume was measured with an adenosine‐5′‐triphosphate. Performance of the monolithic column was demonstrated with the efficient and selective enrichment of phosphopeptides from peptide mixtures of α‐casein and β‐casein digests and their MALDI/MS characterization in off‐line mode.
Mass spectrometric glycan rearrangements
Authors: Wuhrer Manfred , Deelder André M. , van der Burgt Yuri E.M.
Published: May 2011

Mass spectrometric rearrangement reactions have been reported for a large variety of compounds such as peptides, lipids, and carbohydrates. In the case of carbohydrates this phenomenon has been described as internal residue loss. Resulting fragment ions may be misinterpreted as fragments arising from conventional glycosidic bond cleavages, which may result in incorrect structural assignment. Therefore, awareness of the occurrence of glycan rearrangements is important for avoiding misinterpretation of tandem mass spectra. In this review mass spectrometric rearrangements of both derivatized and underivatized (native) oligosaccharide structures are discussed. Similar phenomena have been reported for glycopeptides, labeled glycan structures and other biomolecules containing a carbohydrate part. Rearrangements in oligosaccharides and glycoconjugates have been observed with different types of mass spectrometers. Most of the observed carbohydrate rearrangement reactions appear to be linked to the presence of a proton. Hence, tandem mass spectrometric analysis of alkali adducts or deprotonated ions often prevents rearrangement reactions, while they may happen with high efficacy with protonated glycoconjugates. © 2011 Wiley Periodicals, Inc., Mass Spec Rev 30:664–680, 2011
Fast three‐dimensional proton spectroscopic imaging of the human brain at 3 T by combining spectroscopic missing pulse steady‐state free precession and echo planar spectroscopic imaging
Authors: Dreher Wolfgang , Erhard Peter , Leibfritz Dieter
Published: May 2011

The combination of the principles of two fast spectroscopic imaging (SI) methods, spectroscopic missing pulse steady‐state free precession and echo planar SI (EPSI) is described as an approach toward fast 3D SI. This method, termed missing pulse steady‐state free precession echo planar SI, exhibits a considerably reduced minimum total measurement time Tmin, allowing a higher temporal resolution, a larger spatial matrix size, and the use of k‐space weighted averaging and phase cycling, while maintaining all advantages of the original spectroscopic missing pulse steady‐state free precession sequence. The minor signal‐to‐noise ratio loss caused by using oscillating read gradients can be compensated by applying k‐space weighted averaging. The missing pulse steady‐state free precession echo planar SI sequence was implemented on a 3 T head scanner, tested on phantoms and applied to healthy volunteers. Magn Reson Med, 2011. © 2011 Wiley Periodicals, Inc.
Canomad presenting without ophthalmoplegia and responding to intravenous immunoglobulin
Authors: Kam Cheryl , Balaratnam Michelle S. , Purves Alistair , Mills Kerry R. , Riordan‐Eva Paul , Pollock Steve , Bodi Istvan , Munro Neil A.R. , Bennett David L.H.
Published: May 2011

The acronym CANOMAD encompasses chronic ataxic neuropathy combined with ophthalmoplegia, M protein, cold agglutinins, and anti‐disialosyl antibodies.Herein we describe 2 patients presenting with progressive ataxic neuropathy who only developed ophthalmoplegia after a significant delay post‐presentation, which in 1 case had features indicative of brainstem dysfunction. Both patients were found to have an IgM paraprotein and anti‐disialosyl antibodies. They responded to treatment with intravenous immunoglobulin, thus illustrating the importance of diagnosing this condition. Muscle Nerve, 2011