An Innovative and Intelligent Journey Management System for the Energy Industry
Authors: Joseph Binu Thomas , Astesani Roberto , Maliekkal Harish 
Published: February 2022

Land transport management remains a significant HSE challenge for any organization involved in energy industry operations. With many remote operational locations and involvement of land transport contractors, achieving sustainable driving performance improvement is reliant on consistent implementation of robust journey management practices. This paper discusses an innovative journey management system app, which provides an intelligent and effective solution incorporating quality control assurance and optimization processes while providing the convenience of digital mobility.

The features of this HSE digitally enabled solution include the use of a progressive web app (PWA)and artificial intelligence (AI) engine developed by in-house resources. The PWA was used to develop a user-friendly interface in seven different languages. AI and an interactive drag and drop map feature were introduced to reduce human error in workflow checks and provide functional flexibility. The solution provides corporate and personnel data security for any mobile user, whether internal to the company or contractors. Other incorporated features include an intelligent driver inactivity identifier and a simple to use pre-departure vehicle safety control checklist.

The first release of the enhancements to the existing app was provided to approximately 15% of the global journey management mobile app users and additional contractor driver users. Use of the enhanced app is monitored using a dashboard to show adoption rate and trip information data. The app allows drivers to create their own trip in the app, reducing the reliance on company supervisors to create trips for them. In under a year of deployment, by incorporating contractor drivers into the digital journey management process there has been a reduction of 828,000 phone calls and associated manual trip management processing time, replaced by the same number of application transactions. The digital journey management app continues to enable effective and safety journey management processes are maintained in remote operations and pandemic conditions, in addition significant cost savings were achieved.

The following are the key innovative functions the mobile apps brings: Flexibility and Security - Provides corporate and personnel data security for all users.Innovative architecture Allows easy app access and intuitive use.Multi-Language Support Enables use in multiple languages.Interactive drag and drop- Incorporated map feature, reduces data entry.Intelligent inactivity identifier- Drivers who have not used the app within a specified time period are automatically provided a refresher of the IOGP life-saving rule video.Safety Control Check User-friendly vehicle inspection checklist for every trip.

The adoption and effective use of the new enhancements to the journey management app improve journey management efficiency and ultimately driving safety performance. The app is designed using resilient digital architecture to provide the user with additional features, and an intuitive user experience of these services to reduce the potential for human error in data entry.