bluuebunny/crossref_metadata_2025 huggingface dataset:
Does sustainability still make sense in the current economic environment?
Authors: Walraven Brenna S.
Published: July 2024

For any business to have longevity, its practices and operations must be ‘sustainable’ in that they support the long and short-term success of the organisation. Those practices and operations with a positive return on investment, usually above some internal hurdle rate determined by an organisation's cost of capital from both debt and equity, are perpetuated and those that do not are eliminated as ‘wasteful’. Never could this line of thinking be truer than for sustainable ‘greening’ strategies for real estate owners, operators and organisations. But when consider-ing greening efforts, the question: ‘how much does it cost’ always arises and more often than not in today's economic environment, the response is: ‘not sure we need to be spending money on sustainability efforts this year’. This question should focus not just on cost, because it concerns the full financial and strategic value proposition of improved sustainability, whether the operation is in owned, leased or managed real estate. Indeed, there are significant cost savings associated with sustainable improvements that drive returns well above traditional business hurdle rates. Becoming more efficient, by eliminating waste and improving indoor air quality, for example, should cost an organisation less — not more. As such, these are increasingly an indication of quality strategic thinking. This paper shares key concepts that have driven value and bottom-line results, making sense in any economy, particularly the toughest of ones.
Airport choice in Germany and the impact of high-speed intercity train access: The case of the Cologne region
Authors: Gelhausen Marc C. , Berster Peter , Wilken Dieter
Published: July 2024

This paper analyses choice of airport and access mode in the region of Cologne, Germany. It uses a nested logit approach enhanced by several innovations to improve model applicability in the real world. The paper considers both private and business travellers, and applies models for seven different market segments defined by journey purpose and type of destination. The research aims to show how airport and access mode characteristics interact in a complex way to determine choice of airport and access mode. In particular, the importance of good airport access for high-speed trains and the supply of direct and low-cost flights to selected destinations are highlighted and quantified.
Mapping the supervisory authorities’ activities: Pragmatic problem-solvers or new practice creators?
Authors: Wennäkoski Anna Aurora
Published: July 2024

Data protection supervisory authorities (SAs) have a prominent role to play in the new architecture of the European Union’s (EU) data protection landscape. What do their articulations tell about data protection matters? Can we predict some trends or patterns from their activities? These are the questions underpinning this paper, which maps out the role of SAs in the European data protection landscape, both in terms of what the EU’s General Data Protection Regulation prescribes for them and some of the statements made or actions taken recently by SAs. This paper aims to identify some main — ongoing and emerging — trends of the different SAs. It then analyses whether SAs are addressing issues in a continuum with the practices so far in place or, in effect, creating new practices.
Using the FUSEDIT Framework to combine lead and sales data for a customer relationship management integration project
Authors: Stanley Ann , Truman Ed
Published: July 2024

This paper introduces the FUSEDIT framework — a new framework for the integration of customer relationship management (CRM) sales and lead data that marketers can use to better understand the value of marketing leads. The name ‘FUSEDIT’ is an acronym for the various stages of the process: function and purpose of the integration; unique identifier on form completion; storing of data in the CRM database and other platforms; extracting CRM data; destination and integration of data; insights and visualisation of data; and tactics for channel optimisation and using data for decision making. To illustrate the benefits of the framework, the article presents case studies for two companies that have adopted it, namely, Domino Printing and Switch My Business. These case studies demonstrate how, in the context of a lead-generation business, CRM integration strategies can play an important role in marketing decisions.
The delivery and communication challenges of retrofit
Authors: Willey Alexandra
Published: July 2024

The need for more energy efficient homes to reduce carbon, reduce fuel bills and ensure the quality of our housing stock has long been established, both to reach carbon reduction targets and alleviate fuel poverty. Energy used in homes accounts for 27 per cent of the carbon produced in this country1 and so to achieve the 80 per cent savings required by the Climate Change Act 2008 by 2050, housing must be addressed. This immediately poses two challenges. The first, as often cited, is that it is not the homes themselves that consume energy, it is the people who live in them and therefore control the amount of energy used. Secondly, it is someone's home, not an unoccupied building or even a place of work, which brings further sensitivities when it comes to making any changes to that home. This article covers the experience of one of the largest providers of affordable housing in the country, Affinity Sutton, in delivering retrofit and interacting with residents before, during and after the process, the challenges faced and how the organisation has been working to overcome these.
New donor stewardship: Using marketing automation to deepen engagement
Authors: Baker Shelly
Published: July 2024

New marketing automation technology offers an opportunity to automate stewardship activities, reducing staff and resource demands while improving donor engagement. This case study on how Perimeter Institute has launched a nurture path for first-time donors to improve stewardship communication provides information on considerations and learnings other organisations can apply in considering whether to adopt these tools and how to implement them.
Reducing wildlife hazards to aviation at BWI Thurgood Marshall Airport through agency and community coordination
Authors: Bowie Robin M. , Harmon Lisa , Hirchert Daniel
Published: July 2024

This paper provides a summary of the comprehensive and integrated wildlife hazard management programme at Maryland Aviation Administration (MAA), compares the data presented in BWI Thurgood Marshall Airport's 2001 and 2012 wildlife hazard assessments, considers assessment data within the context of regional trends for the same species, and reviews trends in the number of reported wildlife strikes documented in the Federal Aviation Administration's (FAA's) wildlife strike database since MAA implemented its wildlife hazard management programme. Based on comparison survey data collected over a 12-month period in 2001 and 2011, MAA's ongoing efforts to reduce the presence of hazardous wildlife on and near the airport appear to have been successful; however, the effect of reducing the number of wildlife strikes recorded at BWI Thurgood Marshall Airport remains unclear, as the total number of wildlife strikes reported appears to have increased overall during the past decade. This ambiguity may be attributed to inconsistent reporting practices associated with the FAA's wildlife strike database, which may have captured only a portion of the number of actual strikes historically and provided a poor baseline for comparison, and MAA's concerted effort to educate the airport community, including operations staff and pilots, to report wildlife strikes in recent years.
Managing Russia sanctions
Authors: Leddy Susan
Published: July 2024

Sanctions related to Russia continue to increase in volume and detail, bringing greater compliance complexity and cost. This paper focuses on US and EU sanctions. It looks at three aspects any company engaging in Russian-related business needs to consider. Understanding its Russian business in the sense of which parts of the company are doing business, with whom and about what; understanding the sanctions risks relating to its Russian business in the sense of which sanctions are in scope and what is prohibited; and lastly understanding the compliance challenges of its Russian business. The specific compliance challenges considered are banking arrangements, exposure to the US financial system, capital markets transactions, identifying sanctioned Russian individuals and entities, interacting with Russian clients, sectoral sanctions, US secondary sanctions and further sanctions. By taking account of these aspects, any company should be better placed to manage Russia sanctions rather than be managed by them.
CPD records for the architectural technologist
Authors: Scaysbrook Stephen John
Published: July 2024

Every qualified technologist has to prepare an annual plan of their continuous professional development requirements so that a period of sustained CPD can take place. For many it's a haphazard leap from month to month looking for anything that resembles CPD, relying upon manufacturers and iPad presentations. This paper describes the way a plan should be put together and, in particular, the tools that should be used to develop your plan year on year, and how to store information for future retrieval. It addresses questions such as, where should your information come from? How should your plan be put together? What should direct your choice of subject matter for CPD — workplace and/or personal interest? It investigates the CPD requirements of a newly qualified technologist and those of a seasoned professional. There are a variety of tools to choose from: paid-for subscription programs the CIAT paper log, or Internet-based free methods of record-keeping and storage. This paper outlines an easy-to-use spreadsheet stored in Google Docs.
People-centred manufacturing during a global pandemic: A story of success and resilience
Authors: Avendano Heinz , Hsieh Meng Han (Felix)
Published: July 2024

COVID-19 is a worldwide crisis that has affected various people and places differently, but it has affected everyone – and in the areas that matter to us: our health, communities, jobs, local businesses, global supply chains continuity and global families. Many businesses and individuals have struggled to stay on their feet and keep moving forward. Yet there are also organisations and individuals that have endured, adapted and even thrived throughout the pandemic, Primex being one of them. This paper presents the case study of Primex as an example of how people-centred business and operations can provide psychological resilience on a personal and business level. There is discussion of how Primex reacted to the pandemic, steps that were taken to prioritise employee well-being, as well as pre-established, pre-COVID-19 cultural factors and programmes that created a foundation for resilience and helped to buoy the team through hard times.
A machine-learning approach for classifying Indian internet shoppers
Authors: Majhi Ritanjali , Sugasi Renu Prasad
Published: July 2024

This paper identifies the key factors that influence Indian consumers to shop online. The study uses data collected via questionnaire survey to segment consumers with shared behaviours into groups, with the results of this clustering used to train radial basis function neural networks, decision trees and random forest models. The performance of these classification models is then assessed and compared with the conventional statistical-based naïve Bayes method and logistic regression. The study finds that the random forest method provides the greatest accuracy for the segmentation of online consumers, followed by naïve Bayes and decision trees methods. The behavioural patterns identified in this study may be leveraged in real-world situations.
Cyber leadership across a business ecosystem
Authors: Doan Matthew
Published: July 2024

This paper makes the case that cyber leaders need to take a proactive, ecosystem-based leadership approach to have the influence and impact that their organisation requires of them.
The transformation of automotive brands and the triumphs and pitfalls of current positioning
Authors: Percival Brent
Published: July 2024

The purpose of this paper is to highlight the restructuring and, in many cases, rebirth of automotive brands in the aftermath of the late 1990s and early 2000s economic boom. The paper illustrates both good and bad brand strategies and positioning through advertising and corporate structures, utilising traditional branding models and current market trends and reaction. A new automotive era has dawned and the genuine, creative, and customer-focused brands will excel. As a multi-billion dollar industry, the automobile sector affects many facets of life, from manufacturing and engineering to general business practices. A thorough analysis of the sector's brands provides corollary tools and insight into other industries.
How The Australian National University's emergency management and continuity plans responded to a large-scale fire
Authors: Meehan Bart
Published: July 2024

On 18th January, 2003, one of the worst bushfires in the history of Australia hit the capital city, Canberra. By the time it was under control, four people were dead and more than 500 homes were destroyed. The fire also destroyed the Mount Stromlo campus of the Australian National University, the location of the Research School of Astronomy and Astrophysics. In response to the fires, the University initiated its emergency management strategy and business continuity plans. These allowed the School to recommence limited operations within two weeks of the disaster. This paper details a case study of the impact of the fire (in part using personal recollections of staff and students), and the emergency response implemented by the University. It describes the development of the University's emergency management strategy, with its emphasis on the key elements of clear chain of command and flexibility in developing an incident-specific response. The paper also provides an assessment of how the plan worked during an actual incident and some of the lessons learned, including the importance of the early response, managing the impact on people, media management, insurance and communications.
Governance as the driver of culture change and risk management
Authors: Cohen Marcy S.
Published: July 2024

Banks and other financial firms have suffered great reputational damage and intense regulatory and public scrutiny as an aftermath of the financial crisis. After the crisis, the most extensive revamp of global financial regulations has been put in place since the Great Depression in order to restore stability. Markets have since stabilised, but there has been a steady and never-ending stream of scandals and enforcement actions against these same firms. As a result, both regulators and the public are now insisting that firms fix their culture and improve their governance. This paper first explores the governance failures that preceded the crisis and then considers the characteristics regulators are looking at when evaluating a firm’s culture and risk management programme. It also reviews some recent steps taken by regulators that mandate changes to governance and culture. The paper then provides practical suggestions for creating a sound culture and improving governance around enterprise risk.
Creating a tribe for social media storytelling and brand co-creation at small higher education institutions
Authors: Powell Dianne Frances D.
Published: July 2024

Social media have revolutionised communication and changed the way brand stories are created. Because of social media’s popularity among target audiences of higher education institutions, they have become key components to higher education marketing communication strategies. How can colleges and universities maximise human resources for a social media strategy that incorporates the management of brand co-creation to produce a unified image? Based on recent experiences from social media initiatives at a small, private, liberal arts Catholic college, this paper highlights the benefits of networks of faculty staff social media administrators, social media student ambassadors and alumni ambassadors in content generation and expansion of the institution’s social media footprint.
The Isosceles Project: Reframing the marketing brief
Authors: Delash Jim
Published: July 2024

The marketing brief has become the forgotten part of the marketer’s job. While marketers and agencies both agree on the importance of the brief, they also agree that it is underused, or misused, by most marketers. Very few admit to spending enough time developing briefs that get the best work out of their agencies. There is no good explanation for why this is happening other than to speculate that we are making the process too complicated. The Isosceles triangle is used to illustrate how the brief is the foundation on which analytics are taken to the next level and experimentation is advanced through the thinking put into the brief. The brief process is a series of four documents that starts with a master brief that provides the brand strategy, positioning, target market, and so on. These are the things that do not change very often but provide the agency with the background necessary to avoid any missteps. Next is the campaign brief, the money document. This is the one-page sheet that provides simple, clear direction to the agency. This is followed by the words and music brief, which is the uniting of the media and creative teams to develop a plan that will provide value to the audience identified. Finally, an element brief is written to communicate the details of each creative piece needed. Part of the campaign brief will identify the key performance indicators (KPIs) and hypotheses to be tested in the campaign. This advanced experimentation thinking leads to micro tests, which focus on small changes that could have a big impact, and macro tests, which are strategic and long term. It is critical that this thinking happens as the campaign brief is drafted so that there is enough time for implementation. This is where the Isosceles triangle comes together. There are three things to remember from the paper: 1. Great briefs lead to great creatives, which lead to great performance. 2. Briefs do not stand alone but instead are the precursor to better analytics and experimentation. 3. Writing the campaign brief needs to be the top priority for today’s marketer.
The increasing adoption of mobile payments in Europe — and remaining challenges to growth
Authors: De Meijer Carlo R. W. , Bye Jonathan
Published: July 2024

Europe, the long-time laggard in mobile payments, is suddenly exhibiting encouraging signs of building the necessary infrastructure and piloting a variety of mobile payment initiatives. There are growing signs that the conditions for mobile payments in the European region to take off have improved. There is an increasing sense of urgency and willingness among the various players to pilot and invest in the mobile payments market in Europe. Europe has experienced growing activity in the mobile payments arena in the past 12 months. This is mirrored by the increased number of trials and, pilots in the space of mobile payments by vendors, retailers, transit authorities, mobile operators and banks. Thereby, they are increasingly using Near Field Communication (NFC) technology or NFC bridging technologies. While the infrastructure for mobile payments is falling into place, various challenges to widespread deployment still remain, such as the lack of NFC handsets, the lack of standards and interoperability, and the security concerns of consumers. This has hindered the quick take up and widespread adoption of mobile payments in Europe. The payments industry must face the existing obstacles before consumers and merchants widely adopt mobile payments.
Darkness on the edge of town? Or is the calculation of consequential losses in dilapidations claims harder than it looks? (Part 2)
Authors: Taggart Nic
Published: July 2024

This paper addresses one aspect of the quantification of damages for breach of the tenant's covenants to yield up the demised premises in repair at the end of the term: consequential losses. Part one of the paper summarises the different ways of quantifying such damages, shortly restating the contrasting rules in Joyner v. Weeks [1891] 2 QB 31 (CA) and in Ruxley Electronics & Construction v. Forsyth [1996] AC 344 (HL). It also summarises the general law on causation, remoteness of damage, and recovering the reasonable costs of mitigation. Part two of the paper then applies these principles to the specific issues arising in dilapidations cases: loss of rent, the inability to recover service charges, insurance and rates, liability for professional fees and preliminaries, the incidence of VAT, recovering the cost of preparing schedules, recovering the costs of re-certification and liability to pay interest. This paper was first presented at RICS Dilapidations Conference in 2015.
Navigating the Custody Rule: A guide for investment advisers
Authors: Nelson William , Ecker Bradley
Published: July 2024

This paper focuses on prominent issues surrounding the Custody Rule (Rule 206(4)-2) of the Investment Advisers Act of 1940. The Custody Rule has recently raised several issues for Securities and Exchange Commission (SEC)- registered investment advisers as they try to navigate through new markets and new industry practices. As such, this paper addresses the SEC’s recent guidance regarding custody with respect to standing letters of authorisation, asset transfers between client accounts, inadvertent custody, access to client log-in information, trustee relationships, the COVID-19 pandemic and non-delivery versus payment (DVP) transfer arrangements.
Real-time retail payments system or faster payments: Implementation considerations
Authors: Natarajan Harish , Balakrishnan Mahadevan
Published: July 2024

Real-time retail payments systems — otherwise known as low-value real-time retail payments, faster payments or immediate payments — are gaining momentum. This paper describes a framework to help countries, particularly developing countries, decide whether or not to implement such systems, and if so, the key considerations, such as settlement options, message formats, third-party access etc, would be very helpful for these countries.
Improving social media brand personas using archetypes
Authors: Conejo Francisco J.
Published: July 2024

Conventional social media brand personas, mirroring target markets, suffer limitations: they lack consistency, uniqueness, genuineness and unity, which affects the overall brand positioning. To improve social media brand personas, Jungian archetypes are advised. Not only do archetypal brand personas overcome the above limitations, but they are particularly suited for the social media context. Stemming from the collective unconscious, archetypal brand personas tap into fundamental patterns hardwired into the human mind since ancestral times. They are more meaningful and engaging, and better able to cut through the current social media clutter. This paper presents an archetypal brand persona development process, and insights as to how it might be better implemented.
Sport media in a fully digital landscape: Re-engineering digital workflows and the content value chain
Authors: Balossino Emanuele
Published: July 2024

Mediaset Group is the leading commercial television operator in Italy and Spain. This paper describes how it transformed its sport content division into a sport agency with a cross-media approach to content. The combination of new technologies and conscious reorganisation has led to an ‘industrialisation’ of the content production value chain. The new end-to-end digital integrated workflow has reduced time-to-market, improved agility, and maximised efficiency and effectiveness, resulting in an increase of more than 100 per cent in the volume of content being distributed. The paper concludes that while change is often disruptive, digital transformation presents an exciting opportunity. For companies to take full advantage of this opportunity, however, they must evolve and transform appropriately.
The European Code of Conduct for Clearing and Settlement: Towards more interoperability?
Authors: Sleenhoff Ruud , De Meijer Carlo R. W.
Published: July 2024

The evolution of post-trading in the European single market recently got a boost from a number of initiatives that were launched to improve market infrastructures in this area. In June 2006, the European Commission initiated its plan for a voluntary Code of Conduct for Clearing and Settlement. The Commission has been supported in its push by large investment banks, concerned about the high costs of cross-border clearing and settlement. The industry Code is seen as a means of improving the effectiveness and efficiency of clearing and settlement, particularly on a cross-border basis. The ultimate aim is to create a more unified and harmonised European trade and post-trade market, the main characteristics of which are competitiveness and freedom of choice, to be realised by enhancing transparency and increasing competition. This paper will focus on the main element of the Code, ie access and interoperability, aimed at ensuring standard unilateral access between organisations and interoperability. This should enhance the ability of organisations to interconnect and should ultimately increase freedom of choice for market participants. The authors question if the effectiveness of this voluntary Code of Conduct on Clearing and Settlement in creating the well-needed level playing field is guaranteed: what are the hindrances and what are the challenges ahead for the industry?
Crypto mining business models: Points of contact to the AIFMD
Authors: Tomanek Stefan , Rirsch Ralph , Wintersberger Marlene
Published: July 2024

This paper provides a technical overview and legal analysis of the activity of miners in proof of work-based crypto assets, focusing on the Bitcoin Blockchain as the most prominent example. The result of this analysis — mainly that mining is a financial service similar to the services performed by traditional financial intermediaries — is used as the foundation of a detailed legal analysis of a widespread crypto mining business model under the Alternative Investment Fund Managers Directive (AIFMD). The paper shows that such business models offer mining packages directly to retail investors via the Internet, and the operators of these so-called mining farms thereby raise capital from the public to generate a pooled return for investors in the form of ‘mined’ crypto assets, for example, Bitcoin (‘BTC’). A detailed analysis of this fund-like structure leads to the conclusion that many currently operating crypto mining business models are already regulated by the AIFMD if all the relevant criteria of the AIFMD are fulfilled. This legal assessment has to be made on a case-by-case basis and entails serious consequences — depending on the national transposition of the AIFMD, it can even result in the prohibition of marketing units and shares of such AIFs to retail investors, as is the case in Austria. Operators of such business models that are already active on the market and that fall under the regulation of the AIFMD would be faced with registration or authorisation requirements and potential legal repercussions for operating an AIF without licence.
The value of an airport business plan
Authors: Hodges Michael A.
Published: July 2024

This paper sets out the rationale for, and functions of, an airport business plan, as opposed to an airport master plan. It goes on to consider the processes needed to develop a business plan, the importance of clearly defined job descriptions and lines of management, and policy documents which should be included in the business plan. The paper concludes by considering the importance of getting airport stakeholders — management, community leaders, tenants and local businesspersons — involved in the process of drawing up the business plan.
From programming to statistics to machine learning for marketing
Authors: Sterne Jim
Published: July 2024

With artificial intelligence (AI) and machine learning (ML) taking the spotlight recently, it is imperative for all marketing professionals to cultivate an understanding of what these entail from a practical point of view. It is valuable to know how AI and ML arose from computer programming, some of their strengths, and some of their risks. It is useful to have a game plan for how to approach this powerful, new technology. This paper describes ML through the lens of prior programming methods and describes what it can and cannot do, while introducing some of the risks associated with using ML for marketing.
Can delay propagation be predicted? A case study of the three largest New York area airports using neural networks
Authors: Diana Tony
Published: July 2024

Neural networks were used to assess and compare the importance of selected operational factors on delay propagation. The study is based on the cases of the three largest New York area airports for summer (June to August) 2007 and 2008. These airports were selected as they have consistently ranked among the top ten most delayed US airports. A delay propagates if a flight departs late from Airport A, arrives late at Airport B and subsequently departs late from Airport B to its next destination. The results suggest that taxi delays and late gate departures from any New York area airport are difficult to recover, thus increasing the possibility of delay propagation. The study concludes with a discussion of the policy implications of its findings as well as the implications for airline and airport analysts to help minimise delay propagation.
Moving towards the scalable service-oriented data management organisation at OTP Bank
Authors: Babos Gergely
Published: July 2024

This paper discusses data and data asset management, topics that are growing in importance in organisations, specifically in regard to managing data consciously as a strategic resource to create business value and building the real self-service data consumption capability. You can read a relevant use case in connection with establishing and transforming the data management organisation — which is basically the back-end function — into a service-based operation model from a component-focused one. By the end of the paper, you will have understood the importance of data strategy and the whole data galaxy focusing on the data modernisation programme in a Hungarian banking group. We were able to reduce data expenses (eg maintenance and license costs of data warehouses, implementation costs of new data elements) by modernising the IT architecture, despite the constantly growing amount of data and the multitude of different data storage solutions. As the hunger for data emerges in the organisation, there is a huge demand for data services. The paper introduces the solution of OTP Bank to flexibly scale the organisation in a way that meets the demand.
Brand promises and a practitioner's unified theory of brand management
Authors: Rozin Randall
Published: July 2024

The simplest act is to make a promise. However, a promise is only good if it is kept. Many brand marketers have learned this lesson after the fact, after they have invested heavily in the important creative elements of communicating brand promises, without proper attention to the uncelebrated day-to-day activities that must take place to deliver consistently on the brand promises being made. This paper provides an experienced practitioner's view on how the various aspects of brand management can be brought together in a unified brand equation to help employees across an organisation understand the basic tenets of branding and their role in ensuring that promise delivery systems are in place to build, not dilute, brand equity
The mobile wallet imperative for credit unions
Authors: Fiore Paul
Published: July 2024

Mobile wallets are poised to be the next disruptive force in financial services. With a number of mobile wallet platforms available, it is important that credit unions develop an effective wallet strategy that aligns with their objectives and their members' expectations and needs. This paper outlines key considerations for CEOs that will help you navigate the marketplace and chart a course that will help you reach your revenue-creation and relationship-building goals.
Creating Facebook applications to understand network effects on consumer behaviour
Authors: Zhang Shuoyang
Published: July 2024

Facebook contains the largest social network dataset in the world. Together, Facebook Platform and social graph make it possible for researchers to gather network data and conduct behavioural experiments using Facebook applications. This paper first describes the functions and benefits of Facebook Platform and social graph, and then reviews the procedural elements to be considered in developing Facebook applications. Further, the process is demonstrated through two example applications developed for an online experiment to examine the network effects on consumer attitude toward products. Implications for academics and practitioners are discussed and suggestions are made for future research.
Risk management for financial institutions in an age of populism
Authors: Elliott Douglas J.
Published: July 2024

Political risks will become a much more important focus of risk management if populism and associated nationalism rise further in the West. The political, economic and financial stability we have grown used to could give way to volatility and instability. This paper explores the implications of such political changes and their many direct and indirect effects on risks to financial institutions, and makes some suggestions for how to revise risk management to reflect this potential.
Non-causality crisis response and organisational reputation: The reactions of CVS to the opioid epidemic
Authors: Fortunato John A. , Gigliotti Ralph A.
Published: July 2024

Many crisis management studies focus on an organisation that is deemed to be responsible for the occurrence of a crisis. In crises where there is no direct, singular causality, any organisation has the opportunity to proactively initiate policies to address the situation. The opioid crisis is one societal issue that cannot easily be attributed to any singular organisation. Research indicates that an effective healthcare campaign has to address the audience resistance barriers to behaviour change, which include both the denial of condition applicability to self and the rejection of unappealing treatment recommendations. CVS Health (CVS) has initiated policies to address this epidemic that follow this strategic guide. CVS is now limiting the number of days and the daily dosage of opioid prescriptions for new patients, increasing education and counselling programmes, facilitating the disposal of opioid medication, and working with governments to make opioid-overdose medication available without a prescription. Through these actions, CVS is attempting to influence healthcare behaviours, enhance its brand reputation and strengthen its position as a healthcare solutions leader.
The future of the Internet of Things in the wake of the General Data Protection Regulation
Authors: Revill Geoff
Published: July 2024

With the General Data Protection Regulation (GDPR) soon coming into force, today’s internet business models face a question mark over their management of data opportunities. Internet of Things (IoT) adopters will have to think even more carefully as they evolve any monetisation models that could target or inadvertently create personally identifiable information (PII). ‘Things’ are sensors or actuators, monitoring or operating upon the real world, mostly passively collecting data or changing the state of systems based on sensed data changes. As the IoT evolves, the automated sharing of such data will be required for efficient deployment and operation. So where does the new GDPR principle of accountability stand in a world of billions of devices autonomously conversing and sharing information? How do we approach the other nine existing, and strengthened, principles of the Data Protection Directive 95/46/EC that the GDPR represents when the new fines are so high and individuals have new judicial rights over the use of ‘their data’? If one is to execute one’s accountability role properly, it is essential to understand the underlying technology of the IoT and how it operates. In addition, corporate reorganisation to inculcate a duty of care towards PII across the organisation may be the only truly viable way forward for large-scale data processing.
Adaptation of CCP and CSD services for the new era
Authors: Suvarnsorn Pataravasee
Published: July 2024

As the world is moving towards innovations and new technology to engage new customers and new expectations, central counterparty (CCPs) and central securities depositaries (CSDs) should consider not only maintaining their positions as financial market infrastructures for fostering market confidence, but also strengthening their roles and the services they provide and they should be ready to move with agility for any upcoming new experiences. This paper discusses how CCPs and CSDs should adapt so as to nourish their values in their traditional environment and also utilise their capability in order to move synchronously with new trends and technology. Four aspects are mentioned for consideration namely 1) increasing agility via good collaborations to cope with new environments and customer needs, 2) enhancing core businesses to maintain trusted entity roles, 3) preparing for local and global connectivity via international standard messages to support longer service hours and 4) embracing new technology to accommodate new products and services.
From servant to driving force : Transforming the role of the supply chain in McDonald’s The Netherlands
Authors: Dekkers Jeroen
Published: July 2024

Today, McDonald’s The Netherlands runs 80 per cent of the supply chain in a different way from three years ago. That qualifies as a transformation — a radical 180-degree change. This paper is about how supply chain management can earn a seat at the table. It describes how change came about in McDonald’s — and the efforts it took. It is about the transition of supply chain management moving away from the ‘serving’ role of (just) getting the necessary things done to keep the restaurant business operation going. It is about learning how to be a driving force, playing a central role in the organisation. The paper presents a new approach to supply chain management: the idea, the practice, with the pros and cons, and the current outlook. This approach is based on three key steps: 1) creating strong alignment on shared goals between all stakeholders connected to supply chain, the balancing act of ‘the doughnut of stakeholders’; 2) building a new skill set for supply chain professionals to take a central role in this balancing act, geared towards seamless cooperation and better results; and 3) fully utilising and empowering all internal and external stakeholders within the supply chain system. Over the past three years, the supply chain department of McDonald’s The Netherlands has moved towards a new position as facilitator and manager of a dialogue-style process of innovation, development and progress. In this position, supply chain management drives meaningful change while taking into account the needs and interests of all stakeholders ‘in the doughnut’. In the new approach, no stakeholder gets told what to do; supply chain management is the neutral and respected facilitator of change and innovation. It has led to a new way of working, a new positioning internally and, most importantly, a more future-proof supply chain organisation that yields better results, both commercially and in terms of sustainability.
Implementing airport strategic asset management for short-term gains and long-term benefits
Authors: Fitzgerald Jeffrey W. , Seamster Emily
Published: July 2024

The International Organisation for Standardisation (ISO) defines asset management as the coordinated activity of an organisation to realise value from assets. This simple and elegant definition might lead airport managers to conclude that the individual activities of their financial, planning, infrastructure development, properties development, and operations and maintenance departments constitute asset management. Before drawing that conclusion, airport executives should re-examine how much coordination within these departments currently takes place and explore what asset value means within their organisation. Also, airport executives should weigh the investment of a full-scale asset management programme implementation with short-term actions that can create immediate benefits for the organisation. This paper presents the current evolution of the asset management profession, specifically within the aviation industry, and suggests tactics to balance long-term programme development with immediate activities that prove value to the organisation. It also suggests balancing the priorities of different internal departments and increasing interaction for an improved physical environment.
Mass care and the University of British Columbia: A new approach to disaster response
Authors: Fountain Reg
Published: July 2024

In the event of a major earthquake affecting the lower mainland of British Columbia, the University of British Columbia (UBC) would be expected to provide emergency services and support to a population of over 51,000 students, 14,000 faculty and staff and over 10,000 UBC community residents and private companies who live and work on the Point Grey peninsula. This paper will detail how UBC would provide shelter, food, accommodation and support (together known as mass care) to this demographic.
Munich Airport Terminal 2 Satellite: Airport expansion under ongoing operations
Authors: Ahrens Philipp , Stein Matthias
Published: July 2024

Airports need to match their available infrastructure to the world’s growing civil aviation sector. Most cities do not have the option of planning and constructing a new airport from scratch. Thus airport infrastructure is often extended under ongoing operations. At Munich Airport the Terminal 2 Satellite Building, a midfield terminal functioning as an expansion of the existing Terminal 2, will go into operation in April 2016, giving the airport capacity for an additional 11 million passengers per year. The construction of the Satellite building related to the subjects of building high-quality terminal infrastructure, building terminal infrastructure under ongoing operations and building terminal infrastructure with a high level of sustainability. This paper aims to give insights on these three topics. Challenges encountered during the construction are outlined, as well as the counteractions that were taken at Munich Airport. The general facts and figures of the building and additional information about specific components relevant in terms of the Satellite building’s sustainability are included. The steps taken in planning and construction of the Satellite give a perspective on other big infrastructural projects at Munich Airport and show that all challenges can be overcome with precise planning and strong organisational structures.
Decarbonising gate operations through clean energy solutions
Authors: Barrett Stephen , Caldera-Petit Eduardo
Published: July 2024

Civil aviation authorities, working with their airport, airline and aviation business partners, are developing plans to achieve carbon-neutral aviation growth from 2020. This paper discusses how, in order to meet this goal, the International Civil Aviation Organization (ICAO) Member States have agreed to a basket of measures for reducing carbon dioxide emissions from international aviation. One effective measure identified is replacing aircraft auxiliary power unit emissions with gate electrification systems and solar power as described in the United Nations Clean Development Mechanism small-scale methodology: solar power for domestic aircraft at-gate operations. ICAO, with funding support from international partners, has recently completed three airport pilot projects — in Cameroon, Jamaica and Kenya — that demonstrate how States can implement the solar at-gate measure. Beyond the direct application to auxiliary power units and gate electrification, the solar at-gate concept offers a more general approach as to how other airport electrification conversion projects, including ground support equipment, airport ground transportation and passenger vehicle use, can maximise emission reduction benefits by eliminating fossil-fuel combustion and replacing it with carbon-free electricity. This paper discusses the solar at-gate example, which demonstrates the opportunities associated with maximising airport electrification and supplying the new electricity demand with clean energy for carbon emission reductions consistent with the global efforts to address climate change, and at the same time, accelerating the achievement of the Sustainable Development Goals (SDGs) through innovation for a greener future.
Physician-led clinical value analysis: Starting point for transition to value-based care
Authors: Schlosser Michael , Swenson Darren , Jones Doug
Published: July 2024

Physician engagement is vital to containing costs, enhancing care quality and improving patient outcomes — the triple aims of value-based care. Increasingly, physicians are teaming up with supply chain professionals to develop and disseminate best practices in high-spend areas such as orthopaedics and spine care. Alternative payment models will require even greater clinical collaboration across the care continuum, and greater physician input in the strategic direction of health systems. To improve organisational performance on the measures that matter, hospital administrators will need to begin engaging physicians more meaningfully. A physician-led value analysis team that gives physicians voice and ownership in the process for reviewing product requests provides the means to accomplish both objectives and can be the starting point for a deeper level of engagement between hospitals and their most valuable resource.