EVALUATION OF AIRPORT RAIL SERVICES BASED ON MINIMUM SERVICE STANDARDS (SPM)
Authors: Dinda Sekar Selni Prawardani  , Imam Basuki  
Published: March 2024

One of the factors the Yogyakarta government built Yogyakarta International Airport was because the capacity of the Adisutjipto airport was only able to accommodate 1.2 million passengers but in reality the number of passengers could reach five times the capacity. Due to the very busy flight schedule and inadequate airport capacity, since 2020 the average flight has been diverted to Yogyakarta International Airport (YIA) "quoted from the official Adisutjipto airport website". The location of the airport which is far from the city center has had an impact on the development of mass transportation modes of the Railroad as a direct connector between the airport and Yogyakarta city center. The YIA Airport Train Station will begin operating in October 2021. In this relatively new period, it is necessary to evaluate the service facilities on the Airport Railroad and at the YIA Airport Station. The purpose of this research is to prove to what extent services both on the train and at the YIA airport station have met minimum service standards and to produce new innovations on the effectiveness of train scheduling related to the level of passenger satisfaction. The government itself has Minimum Service Standards for the Transport of People by Train which are listed in the Regulation of the Minister of Transportation of the Republic of Indonesia, Number PM 63 of 2019 concerning Minimum Service Standards for the Transport of People by Train, at Stations and on Trips. The regulation has 6 types of services, namely: Safety, Security, Reliability/Organization, Convenience, Convenience, and Equality. To find out whether the 6 types of services meet service standards, an evaluation can be carried out using qualitative methods with data collection techniques by direct observation in the field and through questionnaires, so that it is known that the implementation of minimum service standards at the Airport Railway and at YIA Airport Station . The stages required in conducting this research include: preparation, problem identification, data collection method by collecting primary data, namely through direct observation and online questionnaire distribution, both of which are analyzed descriptively, data evaluation, discussion, as well as conclusions and suggestions. The results obtained from this study are that there are still several service facilities that are inappropriate or not available in the station such as toilets, prayer rooms, no smoking prohibited signs, no seats available for persons with disabilities and so on, and the contents of the first aid kit are not found on the train , the temperature inside the train is not suitable, not all passengers can sit especially when the train is crowded and so on. Through the results of these observations to ensure the level of service, questionnaires were distributed and analyzed. Broadly speaking, the questionnaire shows that passengers expect the availability of toilets and prayer rooms at the station, the number of seats in the waiting room needs to be increased, the temperature in the room is considered, and the addition of the train departure schedule should be adjusted to the arrival and departure of the plane so that passengers do not wait too long.

Keywords: Minimum Service Standards (SPM), Stations, Airport Railroad.