bluuebunny/crossref_metadata_2025 huggingface dataset:
Electronic Supply Chain Partnerships
Authors: Angeles Rebecca , Nath Ravi
Published: February 2011

This study is focused on discovering important trading partner selection criteria that are relevant in electronic data interchange (EDI)-enabled relationships. Increasing implementation of integrated supply chain management (SCM) and collaborative commerce initiatives call for the cultivation and maintenance of long-term strategic partnerships such as those engendered by EDI. There is a body of evidence showing that hub firms (i.e., firms that initiate technology-enabled partnership networks) are, in fact, getting more selective about their trading partners. However, there is a need to understand specific trading partner attributes that are more likely to ensure successful long-term relationships. Using the survey technique, this study elicited respondents from customer and supplier firms engaged in EDI applications; the final respondent sample ended up with a pool of firms primarily in the manufacturing sector. Factor analysis uncovered six trading partner selection factors which both customer and supplier firms thought were critical in selecting partners: strategic commitment of top management; readiness for high-level EDI; joint partnering; trading partner flexibility; communications; and EDI infrastructure.
Enhancing E-Learning with Interactive Multimedia
Authors: Zhang Dongsong , Zhou Lina
Published: February 2011

Nowadays, multimedia-based e-Learning systems have become widely available. Many systems, however, provide little interactivity to learners. E-Learners do not have much control over learning content and process to meet their individual needs. Therefore, we face challenges of how to integrate instructional material in different media and how to provide flexible process control in an e-Learning environment to enable personalized knowledge construction and improve learning effectiveness. In this study, we propose that an e-Learning system with interactive multimedia can help learners better understand learning content and achieve learning performance comparable to that of classroom learning. The results from an empirical study show significant evidence in support of our proposition. It explores an important issue towards building effective multimedia-based e-Learning environments.
The Implementation Puzzle of CRM Systems in Knowledge Based Organizations
Authors: Bygstad Bendik
Published: February 2011

Many companies have large expectations to the use of CRM systems, expecting to harvest benefits from dialogue marketing and internal knowledge synergies. How should these systems be implemented? And how easy do the benefits come? The high failure rate of CRM projects illustrates the gap between our intentions and outcomes. Interpreting a longitudinal case study and the research literature, we find two options to improve our practice. From a managerial view we should treat CRM projects as complex challenges, needing tight project control and the application of change management techniques, focusing on the marketing process and data quality. In contrast, we could accept that the mechanisms at work at the micro level are only partly controllable by management techniques, and we would let the infrastructure grow organically.
Multimedia, Information Complexity, and Cognitive Processing
Authors: Andres Hayward P.
Published: February 2011

Organizations are faced with increasing costs needed to train employees in today’s high technology environment. Educators are also striving to develop new training and teaching methods that will yield optimal learning transfer and complex skill acquisition. This study suggests that trainee/learner cognitive processing capacity, information presentation format and complexity, and multimedia technology should be leveraged in order to minimize training duration and costs and maximize knowledge transfer. It presents a causal model of how multimedia and information complexity interact to influence sustained attention, mental effort and information processing quality, all of which subsequently impact comprehension and learner confidence and satisfaction outcomes. Subjects read a text script, viewed an acetate overhead slide presentation containing text-with-graphics, or viewed a multimedia presentation depicting the greenhouse effect (low complexity) or photocopier operation (high complexity). Causal path analysis results indicated that presentation media (or format) had a direct impact on sustained attention, mental effort, information processing quality, comprehension, and learner confidence and satisfaction. Information complexity had direct effects on sustained attention, mental effort and information processing quality. Finally, comprehension and learner confidence and satisfaction were both influenced through an intervening sequence of sustained attention, mental effort and information processing quality.
Organizational Readiness for Successful Knowledge Sharing
Authors: Taylor W.A. , Wright G.H.
Published: February 2011

Knowledge sharing in public services has not yet received much attention in the research literature. This paper investigates knowledge sharing in one public service context and identifies factors that influence the readiness of an organization to share knowledge effectively. Using participant observation, document analysis, interviews (n=30) and a survey (n=132), data are presented to highlight antecedents to effective knowledge sharing in healthcare service delivery. Through factor analysis and regression modeling, we have isolated six factors that are significant predictors of effective knowledge sharing. Our research is broadly consistent with previous findings that an innovative culture, a capacity to learn from failure and good information quality are strong predictors of successful knowledge sharing. However, we also identify factors associated with change management, and a predisposition to confront performance indicators, that significantly influence the knowledge sharing process. While we argue that our six-factor model may be equally relevant to private sector firms, we suggest that the peculiar nature of the public sector environment poses unique challenges for healthcare managers who seek to develop a knowledge sharing capability.
The Impact of IT Personnel Skills on IS Infrastructure and Competitive IS
Authors: Byrd Terry Anthony , Lewis Bruce R. , Turner Douglas E.
Published: February 2011

The knowledge and skills of information technology (IT) personnel have become of critical importance as the strategic value of IT in modern organizations has become apparent. In addition to technical skills traditionally expected of IT personnel, organizational, functional, and managerial skills have been increasingly cited as mandatory for these employees. This paper used a well-accepted typology of IT personnel knowledge and skills, and investigated its relationship to desirable technological traits in organizations and to technological variables that have been closely aligned to competitive advantage in organizations. This exploratory examination used the statistical technique of canonical correlation analysis to investigate the relationship between IT personnel knowledge and skills and the flexibility of information systems (IS) infrastructure. Additionally, the same technique was used to test the relationship between the knowledge and skills of these personnel and measures of IT contribution to competitive advantage. In both cases, the relationships were significant and positive. Implications of these findings and a call for further research into the strategic value of IT personnel knowledge and skills are discussed.
Testing and Extending Theory in Strategic Information Systems Planning Through Literature Analysis
Authors: Brown Irwin T.J.
Published: February 2011

Strategic information systems planning (SISP) has been a perennial concern to information systems managers for the past two decades, and much research effort has been devoted to studying it. SISP has been theorised in terms of an input-process-output model, with well-defined components, and a set of hypotheses to be tested. Based on this theoretical framework, a literature review of research over the past decade is undertaken. The analysis reveals the extent to which the various components and hypotheses within this framework have been researched, as well as identifying additional hypotheses that are suggested from the literature.
Effects of Tasks, Salaries, and Shocks on Job Satisfaction Among MIS Professionals
Authors: Niederman Fred , Sumner Mary
Published: February 2011

This paper contrasts attitudes and attributes of current and former positions of IT professionals who have changed jobs within the IT field. It also examines relationships among key variables of tasks performed, salary, job satisfaction, and external influences or “shocks” that may have precipitated turnover. Survey data were collected from 169 MIS professionals. Results showed significant changes in task, salary, and job satisfaction between former and current jobs. Detailed examination shows significant increases in project management and business analysis and decrease in 3GL and maintenance programming as well as differences in the amount of change for different elements of job satisfaction. A number of significant relationships among variables between some tasks and salary, some tasks and job satisfaction, and low former job satisfaction and response to particular “shocks” relative to turnover emerged from the data.
Tacit Knowledge Sharing During ERP Implementation
Authors: Jones Mary C.
Published: February 2011

This study examines tacit knowledge sharing in enterprise resource planning (ERP) implementation. There is often a large gap in knowledge among ERP implementation personnel because of ERP’s cross-functional nature. An underlying assumption of knowledge sharing is that individuals can share the knowledge they have. Although this is a valid assumption for explicit knowledge that can readily be examined apart from the individual who originated it, tacit knowledge is not as easily examined. This study presents findings about facilitators of tacit knowledge sharing in three firms that have implemented ERP. Data were collected through interviews using a multi-site case study. This study contributes to the body of knowledge about tacit knowledge sharing in ERP implementation in several ways. First, it identifies and categorizes factors that facilitate tacit knowledge sharing during ERP implementation. Second, it proposes which facilitators seem to result in the most tacit knowledge sharing. Third, it provides several guidelines for practitioners that they can use in their own ERP implementations. Finally, the study provides directions for avenues of future research, and suggests two research questions arising out of these findings that might be explored.
What Builds System Troubleshooter Trust the Best
Authors: McKnight D. Harrison , Chervany Norman L.
Published: February 2011

System troubleshooters keep important organizational systems operating. This study examines factors influencing system troubleshooter trust in their supervisors, contrasting experiential and non-experiential factors. Traditional research suggests that trust forms through interactional experience. Recent research indicates that initial interpersonal trust develops through non-experiential factors that are dispositional (individual differences-related) or institutional (structural/situational). We found that both institutional and dispositional factors affected troubleshooter trust in the supervisor even after parties gained experience with each other. Quality of experience with the supervisor affected interpersonal trust, while quantity of experience did not. Surprisingly, institutional trust predicted trusting beliefs as strongly as did quality of experience. The study shows that both experiential and non-experiential factors are important to troubleshooter trust when parties know each other well.
The Relevancy of Information Systems Research
Authors: Pearson Michael , Pearson A. , Shim J.P.
Published: February 2011

Recently, the subject of research relevancy has received a great deal of attention in the IS academic press. Several leading academic journals, such as MIS Quarterly, Information Systems Research, and Information Resources Management Journal have devoted special issues and/or articles to this topic. Typically, these articles have been opinion pieces from leading IS academics (i.e., Benbasat, Zmud, Robey, Lee, etc.) and have not included significant input from practitioners within the IS area. This chapter tries to capture the IS practitioners’ perspective on research relevance through a survey sent to 400 IS practitioners. The results indicate that IS practitioners (1) do not know where academic research is published; (2) find academic research dated; (3) find academic research difficult to read; and/or (4) find the recommendations included in academic research to be of little value.
Assessing Gender Differences in Software Developers Using the Human Capital Model
Authors: Dattero Ronald , Galup Stuart D. , Quan Jing ("Jim")
Published: February 2011

Previous studies have indicated that discriminatory practices exist in the Information Technology profession. In this paper, we quantify the differences in the current hourly salaries of female software developers with their male counterparts using the human capital model based on economic theory. In addition to the gender factor, the human capital model includes other control variables that may account for the salary differences such as education, experience, and specific skills, such as object-oriented programming and SQL. Our models indicate that gender is still a statistically and practically significant factor in assessing a software developer’s salary.
ERP Usage in Practice
Authors: Jones Mary C. , Young Randall
Published: February 2011

This study presents the results of an exploratory study of Fortune 1000 firms and their enterprise resource planning (ERP) usage, as well as benefits and changes they have realized from ERP. The study empirically examines ERP in these organizations to provide insight into various aspects that firms can use to evaluate how they are managing their ERP systems. Findings provide information about functionality implemented, extent to which benefits are realized, extent of ERP-related organizational changes firms have realized, and the way firms measure ERP success. The study also addresses the extent to which various types of ERP software have been implemented and whether there is a relationship between type of software and benefits. Finally, it examines ERP-enabled change in light of organizational configuration.
The Institutionalization of IT Budgeting
Authors: Hu Qing , Quan Jing
Published: February 2011

Each year, businesses and organizations around the world invest billions of dollars in information technology (IT) related products and services. What are the factors influencing each individual firm’s investment budget decisions? Limited empirical results derived from firm-level data suggest that internal affordability, such as previous IT budget levels, sales, profitability, and size, are significant sources of influence. In this study, we introduce the perspective of external institutional influence for examining corporate IT budgeting processes in addition to the internal affordability perspective. Using firm-level IT and financial data of publicly traded companies in the financial sector, we show that the two most significant sources of influence on corporate IT budgets are the firm’s IT spending level of the previous year (internal) and the IT spending level of the perceived industry leaders (external). We posit that as IT becomes pervasive in all aspects of business operations and all sectors of the economy, IT budgeting processes have been at least partially institutionalized. The implications of this institutionalization are discussed, and future research directions are suggested.
The Impact of Communication Medium on Virtual Team Group Process
Authors: Andres Hayward P.
Published: February 2011

Organizations must provide appropriate work group structures and communication technologies in order for work groups to function effectively and efficiently. This study investigated the hypotheses that team structure (e.g., fully collocated teams vs. virtual teams) and communication mode (i.e., face-to-face vs. videoconferencing) will impact virtual team group processes (e.g., team orientation, workload sharing, proclivity to seek and exchange information) that evolve. Furthermore, these group processes will dictate team member information exchange patterns (e.g., across all team members vs. only within collocated subgroups), which subsequently impact team productivity (i.e., accuracy and timeliness) and group process satisfaction. Four-person teams worked in either face-to-face (i.e., fully collocated group) or videoconferencing (i.e., dispersed subgroups) settings to develop detailed design documentation for specified enhancements to a hypothetical university information system. Results indicated that the dispersed subgroups exhibited more within subgroup collective behaviors and engaged greater within subgroup information exchange as compared to fully collocated teams, where more teamwide collective behaviors and information exchange were observed. Furthermore, greater team collective behaviors gave rise to greater information exchange and activation among team members. Finally, information exchange and activation were associated positively with productivity and process satisfaction.
Improvement in Operational Efficiency Due to ERP Systems Implementation
Authors: Vemuri Vijay K. , Palvia Shailendra C.
Published: February 2011

ERP systems are expected to provide many benefits, including improved business efficiency. However, they are also blamed for several business problems and failures. Past studies have analyzed investments in ERP systems based on net income, return on investment, new present value or change in market value of a firm. We argue that an analysis of more direct measures — intangible or tangible — would enhance confidence in the efficacy of ERP systems. We investigate the impact of ERP systems implementation on operational efficiency of medium sized firms in the pharmaceutical and chemicals industry. Our analysis of the data indicates that for a majority of the firms improvement of operational performance expected due to ERP systems did not materialize.
Product Customization on the Web
Authors: Bharati Pratyush , Chaudhary Abhijit
Published: February 2011

Choiceboards are Web-based systems that allow consumers to customize their orders. The study investigated factors that affect consumers’ intention to use choiceboards. The research is based on Masons’ theory and DeLone and McLean’s model of information system use. It was found that intention to use is affected by overall satisfaction. In turn, these two factors are positively impacted by factors such as system quality and information quality. In spite of support from theory, the evidence for the factor, information presentation was weak.
Fit Between Strategy and IS Specialization
Authors: Haines Marc N. , Goodhue Dale L. , Gattiker Thomas F.
Published: February 2011

As organizations implement enterprise systems, the issues of whether to “build or buy” new IT modules, and if buying, how much to customize, continue to be key concerns. In this article, we develop a framework in order to better understand effective information system module choice and customization from a strategy perspective. Analysis of the strategic importance of the IS module can provide general guidance for the amount of specialization that is appropriate. To illustrate these ideas we apply them to four case examples.
An Empirical Examination of Customer Perceptions of Mobile Advertising
Authors: Lee Su-Fang , Tsai Yuan-Cheng , Jih Wen-Jang ("Kenny")
Published: February 2011

A two-stage approach is employed in order to examine the influencing factors of consumer behaviors in the context of mobile advertising. The first stage of the study evaluates the correlation relationship of consumer motives for receiving mobile advertising and their attitudes toward mobile advertising. It also investigates the relationship between consumer intentions for receiving advertisements on their cellular phones and their subsequent actions once the mobile advertising was received. A negative sentiment was revealed by cellular phone users toward mobile advertising, a signal that current practices of mobile advertising are ineffective and require a careful reevaluation on the part of mobile commerce firms. The second stage of the research validates a Fishbein and Ajzen’s Theory of Reasoned Action model. It is found that positive actions on the received advertisements are significantly influenced by strong intentions; strong intentions are influenced significantly by favorable attitudes, and favorable attitudes are influenced significantly by strong motives. Implications for e-commerce application developers and marketers are discussed.
Integrating the Fragmented Pieces of IS research Paradigms and Frameworks
Authors: Mora Manuel , Gelman Ovsei , Forgionne Guisseppi , Petkov Doncho , Cano Jeimy
Published: February 2011

A formal conceptualization of the original concept of system and related concepts—from the original systems approach movement—can facilitate the understanding of information systems (IS). This paper develops a critique integrative of the main IS research paradigms and frameworks reported in the IS literature using a systems approach. The effort seeks to reduce or dissolve some current research conflicts on the foci and the underlying paradigms of the IS discipline.
Information and Knowledge Perspectives in Systems Engineering and Management for Innovation and Productivity Through Enterprise Resource Planning
Authors: Stephenson Stephen V. , Sage Andrew P.
Published: February 2011

This article provides an overview of perspectives associated with information and knowledge resource management in systems engineering and systems management in accomplishing enterprise resource planning for enhanced innovation and productivity. Accordingly, we discuss economic concepts involving information and knowledge, and the important role of network effects and path dependencies in influencing enterprise transformation through enterprise resource planning.
A Meta-Analysis Comparing the Sunk Cost Effect for IT and Non-IT Projects
Authors: Wang Jijie , Keil Mark
Published: February 2011

Escalation is a serious management problem, and sunk costs are believed to be a key factor in promoting escalation behavior. While many laboratory experiments have been conducted to examine the effect of sunk costs on escalation, there has been no effort to examine these studies as a group in order to determine the effect size associated with the so-called “sunk cost effect.” Using meta-analysis, we analyzed the results of 20 sunk cost experiments and found: (1) a large effect size associated with sunk costs, and (2) stronger effects in experiments involving information technology (IT) projects as opposed to non-IT projects. Implications of the results and future research directions are discussed.
Examining the Effects of Computer Self-Efficacy and System Complexity on Technology Acceptance
Authors: Hasan Bassam
Published: February 2011

Despite the prevalence of computing in all aspects of society, some computer systems may not be fully accepted by their intended users or become underutilized. Thus, acceptance and use of information technologies remain a paramount issue in information systems (IS) research and practice. Extending previous research by integrating computer self-efficacy and perceived system complexity as external variables to the technology acceptance model (TAM), this study examines the direct and indirect effects of these two factors on system acceptance and use. The results indicated that computer self-efficacy and system complexity had significant direct effects on perceived usefulness and perceived ease of use as well as indirect effects on attitude and behavioral intention. However, the effect of perceived ease of use on attitude was stronger than that of perceived usefulness. In turn, attitude demonstrated a non-significant impact on behavioral intention. These findings highlight several implications for research and practice.
Examining Online Purchase Intentions in B2C E-Commerce
Authors: Ranganathan C. , Jha Sanjeev
Published: February 2011

Research on online shopping has taken three broad and divergent approaches viz, human-computer interaction, behavioral, and consumerist approaches to examine online consumer behavior. Assimilating these three approaches, this study proposes an integrated model of online shopping behavior, with four major antecedents influencing online purchase intent: Web site quality, customer concerns in online shopping, self-efficacy, and past online shopping experience. These antecedents were modeled as secondorder constructs with subsuming first-order constituent factors. The model was tested using data from a questionnaire survey of 214 online shoppers. Statistical analyses using structural equation modeling was used to validate the model, and identify the relative importance of the key antecedents to online purchase intent. Past online shopping experience was found to have the strongest association with online purchase intent, followed by customer concerns, Web site quality, and computer self efficacy. The findings and their implications are discussed.
A Review of IS Research Activities and Outputs Using Pro forma Abstracts
Authors: Andoh-Baidoo Francis Kofi , Baker Elizabeth White , Susarapu Santa R. , Kasper George M.
Published: February 2011

Using March and Smith’s taxonomy of information systems (IS) research activities and outputs and Newman’s method of pro forma abstracting, this research mapped the current space of IS research and identified research activities and outputs that have received very little or no attention in the top IS publishing outlets. We reviewed and classified 1,157 articles published in some of the top IS journals and the ICIS proceedings for the period 1998–2002. The results demonstrate the efficacy of March and Smith’s (1995) taxonomy for summarizing the state of IS research and for identifying activity-output categories that have received little or no attention. Examples of published research occupying cells of the taxonomy are cited, and research is posited to populate the one empty cell. The results also affirm the need to balance theorizing with building and evaluating systems because the latter two provide unique feedback that encourage those theories that are the most promising in practice.
The Role of Information Resources in Enabling the 24-hour Knowledge factory
Authors: Seshasai Satwik , Gupta Amar
Published: February 2011

The term 24-hour knowledge factory connotes a globally distributed work environment in which teammates work on a project around the clock. The 24-hour knowledge factory is a special case of a globally distributed team in which the different teams work on a sequential basis that has been clearly defined in advance. Whereas a manufactured item was the end product in the case of the factory which emerged as a consequence of the industrial revolution, knowledge-based services and knowledge-based products are the end deliverables in the case of the current information revolution; hence, the term 24-hour knowledge factory. Work can be decomposed by task style or by organizational style, and allows for greater specialization of workers. A case study from IBM details surprising differences between colocated and distributed teams, and leads to a future state analysis for organizations seeking to study or implement the 24-hour knowledge factory.
Outsourcing in the Healthcare Industry
Authors: Gupta Amar , Goyal Raj K. , Joiner Keith A. , Saini Sanjay
Published: February 2011

The healthcare industry is being impacted by advances in information technology in four major ways: first, a broad spectrum of tasks that were previously done manually can now be performed by computers; second, some tasks can be outsourced to other countries using inexpensive communications technology; third, longitudinal and societal healthcare data can now be analyzed in acceptable periods of time; and fourth, the best medical expertise can sometimes be made available without the need to transport the patient to the doctor or vice versa. The healthcare industry will increasingly use a portfolio approach comprised of three closelycoordinated components seamlessly interwoven together: healthcare tasks performed by humans on-site; healthcare tasks performed by humans off-site, including tasks performed in other countries; and healthcare tasks performed by computers without direct human involvement. Finally, this paper deals with intellectual property and legal aspects related to the three-pronged healthcare services paradigm.
Business-Related Determinants of Offshoring Intensity
Authors: Srivastava Shirish C. , Teo Thompson S.H. , Mohapatra Partha S.
Published: February 2011

Some researchers view information systems (IS) offshoring as extension of onshore IS outsourcing. However, others have the opinion that IS offshoring has its unique characteristics because of which, we cannot extend research made in onshore IS outsourcing without testing its applicability to the offshore context. This tension motivates our research to examine whether determinants of IS offshoring are indeed the same as determinants of onshore IS outsourcing? We examine the role of some firm level determinants of offshoring intensity. The four business related determinants that we analyze in this study are: business size, business cost, business financial leverage, and business performance. Results indicate a significant relationship between business size and offshoring intensity, and also between business financial leverage and offshoring intensity. Based on the results, we analyze similarities and differences between traditional onshore IS outsourcing and IS offshoring. Implications and contributions arising out of this study are also discussed.
Building the IT Workforce of the Future
Authors: Armstrong Deborah J. , Nelson H. James , Nelson Kay M. , Narayanan V.K.
Published: February 2011

The software development process has undergone a considerable amount of change from the early days of spaghetti code to the present state of the art of development using strategic patterns. This has caused not only changes in the toolkits that developers use, but also a change in their mindset—the way that they approach and think about software development. This study uses revealed causal mapping techniques to examine the change in mindset that occurs across the procedural to OO development transition, and lays the foundation for future studies of the OO/ pattern cognitive transition. The results indicate that there is not only increasing complexity in the cognitive maps of the OO developers, but also that there is a need for the developer to shift from routine, assembly line coding to more abstract thought processes.
An Outsourcing Acceptance Model
Authors: Benamati John , Rajkumar T.M.
Published: February 2011

The use of outsourcing is expanding rapidly. This study empirically tests a model of application development outsourcing acceptance based on the technology acceptance model (TAM). TAM suggested perceived usefulness and ease of use mediate the effects of other variables on users’ attitudes towards a technology. The model tested in this study suggests perceived usefulness and ease of use of outsourcing mediate the effects of the external environment, prior outsourcing relationships, and risks on decision-makers’ attitude toward application development outsourcing. One hundred and sixty respondents to a survey sent to 3000 IT decision makers provided data to confirm the applicability of TAM and the influences of these external variables. Support for applying TAM in this alternative context was found. Three sub-dimensions of risk, project management, relationship, and employee risk emerged. Project management and employee risks along with prior relationships were found to significantly influence decision maker perceptions about application development outsourcing.
Information Technology Portfolio Management
Authors: Kumar Ram , Ajjan Haya , Niu Yuan
Published: February 2011

There is significant interest in managing IT resources as a portfolio of assets. The concept of IT portfolio management (ITPM) is relatively new, compared to portfolio management in the context of finance, new product development (NPD), and research and development (R&D). This article compares ITPM with other types of portfolio management, and develops an improved understanding of IT assets and their characteristics. It presents a process-oriented framework for identifying critical ITPM decision stages. The proposed framework can be used by managers as well as researchers.
Using Analytical Hierarchy Process (AHP) to Identify the Relative Importance of the Features Needed for Web-Based Systems Development
Authors: Lee Kyootai , Joshi Kailash , Bae Mueun
Published: February 2011

Most of new information systems development is now being undertaken with Web-based architectures. The objective of this study is to identify and assess the relative importance of the required features for methodologies used to develop Web-based information systems. Critical success factors (CSFs) for the development of Web-based applications were identified from the literature and organized into a hierarchy consisting of their dimensions and sub-dimensions. The relative importance of the dimensions was assessed through an analytical hierarchy process (AHP) method based on data obtained in Korea from IT professionals. Information properties and risk control were found to be the two main dimensions. Within information properties dimension, integrity of information was found to be the most important sub-dimension. The relative importance of the features was also found to vary for the three industry sectors investigated.
Media Richness in Online Consumer Interactions
Authors: Pollach Irene
Published: February 2011

Consumer-opinion Web sites provide people with unparalleled opportunities to articulate their opinions on products and services, read those of others, or interact with other consumers. The success of such Web sites is limited by three challenges: the quality of contributions, users’ motivation to participate, and readers’ trust in the writer’s competence. Drawing on the concept of media richness, this article investigates how such Web sites could provide richer and more useful exchanges to both consumers and companies. The results suggest that consumer-opinion Web sites can provide richer exchanges when they separate the tasks of information exchange and social interaction and support them with appropriate levels of richness.
Enterprise Information Systems Change, Adaptation and Adoption
Authors: Jukic Boris , Jukic Nenad , Velasco Miguel
Published: February 2011

This article introduces and discusses the process and system conceptualization framework for adoption and ongoing evaluation of enterprise information systems, based on the series of recursive high and baselevel conceptualizations of organization’s existing (as-is) and desired (to-be) processes and systems. The motivation for the framework is provided by a qualitative study that reveals two distinct approaches to the organizations’ systems adoption and change. The approaches are labeled as systems view and process view, centered on organizations’ processes and systems respectively; where process oriented approach is more likely to result in better fit between the adopted systems and corporate needs. Consistent with this finding, the purpose of the introduced framework is to guide organizations toward embracing the process-centric approach to the adoption of enterprise information systems, by placing particular emphasis on processes’ and supporting systems’ fit with organization’s strategic goals.
Investigating the Impact of Publicly Announced Information Security Breaches on Three Performance Indicators of the Breached Firms
Authors: Ko Myung , Osei-Bryson Kweku-Muata , Dorantes Carlos
Published: February 2011

This article examines the impact of information security breaches on organizational performance. Until now, there have been only a few empirical academic studies that have investigated this issue and they have investigated information security breaches with the focus on the short-term impact on the market value of the firm. This study offers an alternate approach to investigate this issue as it explores the impact of breaches on financial performance of the firm, one year after the breach. Using a “matched sampling” methodology, we explored the impact of each type of breach (i.e., confidentiality, integrity, and availability) and also by IT intensity and size. Our results suggest that the direction of the impact (i.e., positive, negative) is dependent on the type of security breaches and also the impact of IT intensive firms is different from non-IT intensive firms. Our study also includes some important implications for managers and stock market investors.
Software Development Methodologies in Organizations
Authors: Kacmar Charles J. , McManus Denise J. , Duggan Evan W. , Hale Joanne E. , Hale David P.
Published: February 2011

The theories of social exchange, task-technology fit, and technology acceptance are utilized in a field study of software development methodologies. This investigation includes the effects of user experiences on perceptions of acceptance and usage of a methodology. More specifically, perceptions of the outputs and deliverables from a methodology and perceptions of challenges and obstacles to using and applying a methodology were found to significantly and positively influence perceived usefulness and negatively influence ease of use of a methodology, respectively, within a developer’s organization. Perceived usefulness was a positive and strong antecedent to perceptions of fit between the methodology and client problems, and the strengthening of efficacy beliefs about the methodology.
Examining the Effects of TAM Constructs on Organizational Software Acquisition Decision
Authors: Uzoka Faith-Michael E.
Published: February 2011

The use of multicriteria decision analysis (MCDA) methodology is not uncommon in organizational decisions. However, information systems (IS) researchers have focused on statistical hypothesis testing in examining organizational technology adoption decisions. In this study, an MCDA methodology is adopted in examining the effects of the technology acceptance model (TAM) constructs on organizational software acquisition decision. Analytic hierarchy process (AHP) provides an evaluation model based on the experiential knowledge of domain experts. The results of the study show that software performance plays a significant role in the software acquisition decision matrix, while vendor characteristic is given the least priority. The study also points to the fact that perceived usefulness is more vital than perceived ease of use in software evaluation and acquisition.
Explaining Experts' Perceptions of Knowledge Management Effectiveness
Authors: Khalifa Mohamed , Liu Vanessa , Lee Matthew K.O.
Published: February 2011

In this article, we propose and empirically test major KM effectiveness determinants from the perspective of experts’ perceptions. Specifically, we examine the complex interrelationships between infrastructural and process capabilities, uncovering their mediated and moderating effects on KM effectiveness. The results show that KM process capabilities constitute the primary direct determinant of KM effectiveness. As stipulated in the IT assimilation theory, the effect of IT is not direct, but rather fully mediated through KM process capabilities. Contrary to previous findings, culture acts as an oblique factor, moderating the effect of KM process capabilities on KM effectiveness. Using a formative model of KM process capabilities, we also identify the relative importance of KM processes, which should be of significant appeal to practitioners.
An Empirical Evaluation of E-Government Inclusion Among the Digitally Disadvantaged in the United States
Authors: Sipior Janice C. , Ward Burke T. , Connolly Regina
Published: February 2011

The authors undertake an exploratory study, in the context of a digitally disadvantaged community in the United States, to determine what factors are associated with e-government website visitation. Following a community-based initiative, designed to stimulate computer literacy and access to information and communication technologies for residents and neighbors of an underserved public housing community, a survey of e-government website visitation was undertaken. The results indicate that over half of the respondents are aware of or have visited e-government websites, with nearly a third indicating they intend to use e-government websites in the future. Awareness of e-government websites was found to be significantly related to e-government website visitation. Internet experience and perceived access barriers were found not to be significantly related to e-government website visitation. This research enhances the understanding of visitation of e-government services among techno-disadvantaged citizens to encourage greater inclusion. The authors conclude by emphasizing the importance of a community organizing strategy to sustain e-government participation among the digitally disadvantaged.
Application of an Extended TAM Model for Online Banking Adoption
Authors: Sundarraj R. P. , Manochehri Nick
Published: February 2011

The understanding of factors leading to the acceptance or rejection of information systems (IS) is important and relevant. Although there have been studies examining the adoption of Internet Banking (IB), research on this topic in the Gulf context and from an IS perspective is lacking, even though societal factors are acknowledged as having an impact on technology adoption. To fill this gap, this paper uses a version of the Technology Acceptance Model (TAM), extended by the compatibility and trust constructs. An empirical study, using students from a large university in the region, validates the research model.
Governing Information Security
Authors: Wu Yu ’Andy’ , Saunders Carol Stoak
Published: February 2011

Governance of the information security function is critical to effective security. In this paper, the authors present a conceptual model for security governance from the perspective of decision rights allocation. Based on Da Veiga and Eloff’s (2007) framework for security governance and two high-level information security documents published by the National Institute of Standards and Technology (NIST), the authors present seven domains of information security governance. For each of the governance domains, they propose a main decision type, using the taxonomy of information technology decisions defined by Weill and Ross (2004). This framework recommends the selection of decision rights allocation patterns that are proper to those decision types to ensure good security decisions. As a result, a balance can be achieved between decisional authority and responsibility for information security.
Antecedents to Job Success in Business Process Management
Authors: Goeke Richard J. , Antonucci Yvonne L.
Published: February 2011

Business Process Management (BPM) maximizes firm performance by transforming isolated functional activities into streamlined, cross-functional processes. Being a relatively new discipline, disagreement exists regarding the position structure and qualifications required for success. However, certain individual differences have been associated with job performance, both in general and for specific occupations. Because BPM initiatives can be expensive and risky, understanding these individual differences may help practitioners improve their chances for BPM job success. Two models of job performance have dominated organizational research; one argues that personality traits are the chief determinants, while the other argues that intelligence and experience are most important. This paper uses logistic regression to examine the efficacy of each model in predicting job performance among BPM professionals. Results indicate that intelligence, conscientiousness, and openness to experience are the most important differentiators of BPM job performance.
Implementation Concerns of Scholar-Practitioners
Authors: Hughes Claretha , Wang Jai , Zheng Wei , McLean Laird
Published: February 2011

The challenge of combining research and practice in HRD has led to continuing debate on who are scholar-practitioners and how they integrate research and practice in the workplace. This qualitative collective case study provides insights from seven scholar-practitioners to help HRD professionals and researchers understand implementation concerns of scholar-practitioners. The findings reveal scholar-practitioners’ perceptions of their roles, the link between research and practice, and actions they took to overcome barriers and challenges related to integrating research and practice. This pilot study can serve as a benchmark for future studies regarding successful integration of research and practice in HRD.
Study on Cultural Commercialization and Public Consumption
Authors: Li Yuhong , Zhao Jingyuan , Weixi Han
Published: February 2011

This paper demonstrates the commercializing trend and phenomenon of the contemporary culture, arguing that as an intangible commodity, culture has special and limited commercialization that it’s only a superficial homogeneity brought by cultural commercialization. Cultural commercialization is the release of cultural intensity and connotation. This paper illustrates the industrialization process of Chinese culture, probes into the cultural consumption demand and structure in contemporary China, and analyzes the cultural consumption phenomenon of the Chinese public. This paper draws a conclusion on the destined cultural commercialization and the development trend of cultural consumption in China.
The Interactive Relationship between Corporate Cultures, Leadership Style and Knowledge Management
Authors: Zhu Valerie (C. Y.) , Sun Linyan
Published: February 2011

In the knowledge economy era, increasing attention has been on the myths and secrets of knowledge management (KM). Being the core of the intangible assets of organizations, proper and effective KM is an inimitable and sustainable competitive advantage in today’s competitive world. Taking this into consideration, this paper probes the dynamic relationship and impact mechanism between corporate culture, leadership styles and knowledge management in organizations based on literature review in this field. This research shows that corporate culture can serve as a propeller or inhibitor in KM. Knowledge-supportive and knowledge-sharing corporate culture has a positive influence on KM, while hierarchical and paternalistic corporate culture has a negative influence. Leadership style has a direct and indirect impact on KM through the formation and components of corporate culture. Leaders impact the organization’s KM in various ways.
Interactive Strategies for Cultural Heritage Tourism and Macau City Development
Authors: Leong Aliana M. W. , Li Jacky X.
Published: February 2011

This paper examines the cultural heritage resources of Macau in tandem with the city’s development. The investigation encompasses the actual condition of Macau’s cultural heritage tourism and the challenges and opportunities for its future development. Based on the experiences of other countries, the authors set strategic goals, provide an overall path and developmental strategies, and create a scientific structure with a framework built on theory and practice. The necessity and viability of cultural heritage tourism in cultivating and enhancing the city’s competitiveness as a tourism destination is argued. Based on a survey of visitors to Macau, the researchers gain an understanding of the tourists’ behavior, awareness and evaluation of scenic spots that are part of the cultural heritage tour.