bluuebunny/crossref_metadata_2025 huggingface dataset:
Analysis of Financial and Operational Performance of Banking Sector Consolidations: Indian Case Study with Mergers and Acquisition
Authors: Singh Gurbaksh
Published: September 2016

The present paper analyses the impact of M&As on productivity and profitability of consolidation in the Indian Banking sector. It examines the performance of the two banks based on the financial ratios in the pre and post-merger period. The collection of data covers financial performance of selected banks from 2004-05 to 2014-15. The statistical tools are arithmetic mean, standard deviation, t-test, and p-value etc. to analyze the various financial ratios before and after the mergers. 14 ratios are used to compare pre and post-merger financial performance evaluation of consolidated banks. The analysis of ICICI Bank concluded that Net Profit Margin, Operating Profit Margin, Return on Capital Employed, Return on Net Worth, Interest Coverage, Deposit per Employee, and Credit Deposit Ratio have shown an improvement after the merger but in case of other parameters there is no significant improvement in the performance. The analysis of State Bank of India reveals there is no significant improvement after the merger. The study indicates that the banks have been positively affected when distinguished between pre-mergers and post-merger period.
Satisfaction of Internal Customer in Higher Education- A Case Study of Jharkhand
Authors: Srivastava Praveen
Published: September 2016

Academician can be considered as internal customers of any educational institute and students can be considered as their external customers. Higher satisfaction level of internal customer will in turn result in higher satisfaction of external customer. This higher satisfied external customer are students with better understanding and broader vision. Alternatively, unsatisfied internal customer means academician who are not satisfied with their profession or life. Hence, the teaching-learning process will be hampered as an unsatisfied academician will fail to give his/her 100 percent in the process. Satisfaction can be achieved, if the academician have a better work-life balance. Work-life balance can be defined as satisfaction and good functioning at work and at home with a minimum role conflict. On this backdrop, the present research paper is an attempt to find satisfaction level of internal customer in higher education i.e. academician in Jharkhand with the help of Satisfaction with life scale model of Diener, Emmons, Larsen & Griffon (1985).
Patient Satisfaction towards The Service Marketing Mix: A Comparative Study of Public and Private Hospitals Operating in Udaipur Division
Authors: Motwani Dharmesh , Shrimali Devendra , Agarwal Khushbu
Published: September 2016

The Indian healthcare industry which was valued at US$ 79 billion in 2012 is expected to reach US $160 billion by 2017. It shows that the Indian healthcare industry has the potential to become a global hub for healthcare services. This scenario has given rise to Hospital service marketing which is a specialized field that deals with connecting patients, physicians, and hospitals in mutual relationships. The study is aimed to compare the patient satisfaction levels towards the service marketing mix offered by public and private hospitals operating in Udaipur division. To serve the purpose descriptive research design is used and a structured questionnaire based on Likert scale is applied to 142 public and 337 private hospital patients. These patients were chosen by stratified purposive sampling method from Udaipur division. The analysis highlighted the significant difference between the patient satisfactions towards the various parameters of service marketing mix.
Gender Diversity in E-Tailing Satisfaction
Authors: Sharma Bodh Raj , Gupta Saransh , Sharma Ankit , Sharma Nitika
Published: September 2016

The study empirically explores the gender-wise differences in perception regarding customer satisfaction in online shopping. The data were collected from 200 respondents who shopped online, contacted through purposive sampling. The respondents were contacted both physically as well as through e-mails, social media like Facebook, Whats app etc. The results depict that e-customers seem to receive detailed information from the website/application about their orders and the e-store protects their information. As far as inventory, prices, quality of products, return/cancellation policy, visual interface of website/application, and browsing experience are concerned, scores for males turned out to be higher than females. On the other hand, females seemed more satisfied as far as lucrative offers, variety of products, payment options, website and advertisement customization is concerned.
Investigating Occupation Wise Perception of Customers Towards Access to Cooperative Banking Services
Authors: Andotra Neetu , Lal Tarsem
Published: September 2016

The present paper aims at investigating the occupation-wise perception of customers towards access to cooperative banking services. The study is both expressive and evaluative in nature. In order to investigate the perception of customers towards access to cooperative banking services, both primary and secondary data has been collected. The primary data have been collected from 540 customers of cooperative banks operating in three northern states of India i.e J&K, Himachal Pradesh, and Punjab. The technique of factor analysis has been used through SPSS (version 17.00) with Principal Component Analysis along with varimax rotation for summarisation of the total data into minimum factors. Secondary information was collected from published sources i.e books, journals, files, cooperative bulletins, organizational reports, annual drafts of Planning and Statistical Department (Government of J&K, Himachal Pradesh, and Punjab), RBI reports, magazines, and Internet. ANOVA has been applied for data analysis. The results of the study shows that there exits significant means difference between perception of customers towards access to Cooperative banking service.
Managing Customers Brand Experience for Creating Brand Resonance in Smartphones
Authors: Sharma Alka , Jasrotia Vibhuti
Published: September 2016

The present study is aimed at analyzing the relationship between three constructs, i.e. brand experience, customer experiential value, and brand resonance. The study was undertaken in two stages, in the first stage a qualitative study was conducted to identify the smart phone brands which offered rich brand experience. Further in the quantitative study, the data were obtained from 188 smart phone customers from Jammu and Dehradun cities of Northern India using a structured questionnaire. The data analysis results have indicated that brand experience has significant positive effect on customer experiential value and brand resonance. And also the customer experiential value has been found to have partial mediation effect on the relationship between brand experience and brand resonance.
Research in Cloud Computing-An Overview
Authors: Mohan S. Vijayarani , Sathyanathan S. Sharmila
Published: September 2016

Cloud computing is an Internet based resource sharing which trigger broad network access. This cloud computing technology is a new technology which delivers a new model for information and services by means of an existing grid computing technology. Further, this new technology uses Internet infrastructure to communicate between the client and the server side service applications. Apart from this, cloud computing has cloud service provider they offers cloud platform for their customers to create and use web oriented services. The hardware and software resource sharing is possible in cloud with the help of internet and it can be managed and maintained by the third party cloud service provider. The cloud service provider facilitates cloud computing to increase the capacity or add capability, for example without investing in a new infrastructure, training new people or licensing new software. It is packed with a new infrastructure to improve the services like scalability, elasticity, business agility, faster start up time, reduced management cost and availability of resources. This special Internet based shared resource has its own conceptual, technical, economical and user experience characteristics. Nowadays, cloud computing has become one of the most important and popular research areas in the field of computer science. Many open research problems are available in cloud computing and good solutions also been proposed by the researchers by developing new techniques and efficient algorithms. In this paper, a detailed study about cloud computing, its basic concepts, history, virtualization technique, and cloud services are discussed. In addition to this, research issues in cloud computing also discussed.
Using Cloud Computing in Software Firm:A Strategy to Improve Agility in the Current Financial Crisis
Authors: Saha Subir , Hossain Mohammad Maruf
Published: September 2016

Software industry is a growing sector in economy and in the present financial crisis, software firms are facing problems in providing necessary support for research and development activities. The objective of this paper is to find alternatives to the use of IT (information technology) solution of software firm development. Agile development methodologies are very promising in the software industry. Agile development techniques are such a way of developing environment such that it is very practical and viable in understanding the flow of business environment changes constantly. Agile development processes optimize the opportunity provided by cloud computing by doing software releases iteratively and getting user feedback more frequently. The research methodology depends on Cloud Computing as an alternative to IT provision, management and security. It also took into account the best practices for Cloud Computing usage within software firms and software developers experience in IT. The strategy includes five stages, with emphasis on the evaluation of data and processes/functions/applications from several major software firms based on some key criteria, while creating a correspondence between these aspects and the models/services/applications that exist on the Cloud market. The outcome of using Cloud solutions in software firms by improving knowledge is impressive.
A System Architecture for Data Storage in the Cloud
Authors: Hammami Maryam , Bellaaj Hatem
Published: September 2016

The Cloud storage is the most important issue today. This is due to a rapidly changing needs and a huge mass of varied and important data to back up. In this paper, we describe a work in progress and propose a flexible system architecture for data storage in the Cloud. This system is centered on the Data Manager module. This module provides various functions such as the dispersion of data in fragments, encryption and storage of fragments... etc. This architecture proves to be very relevant. It ensures consistency between different components. On the other hand, it ensures the security and availability of data.
Credit Risk, Capital Adequacy and Banks Performance: An Empirical Evidence from Pakistan
Authors: Mushtaq Maryam , Ismail Aisha , Hanif Rahila
Published: September 2016

Credit risk is one of the major risks in banking operations now-a-days. For sustainable financial performance, credit risk management is of crucial importance. Non-performing loans are the major element of credit risk that negatively affects the banking performance. To cater such risk, banks have to maintain certain percentage of capital as cushion with central bank as per BASEL requirements. Efficient credit risk management contributes positively towards banking profitability. This study aims to investigate, how credit risk and capital adequacy affects the performance of commercial banks in Pakistan. This study identifies the exposure of Pakistani commercial banks towards credit risk and impact of credit risk management practices for 6 years. The findings of this study help the risk managers to ensure prudent credit risk management practices that will help in reducing non-performing loans and improving banking performance.
Measuring Access of Microfinance on Poverty in India: Towards a Comprehensive Index
Authors: Laha Arindam , Kuri Pravat Kumar
Published: September 2016

The outreach of micro-finance programme is considered to be a means enhance the economic well-being among the member means to enhance households through poverty alleviation. A wide cross-country variation in the outreach of micro-finance programme to the poor households is observed in the world. Despite the significant growth of micro-finance institutions and its active borrowers, the penetration of micro-finance lending services to the poor households in India is observed to be limited. In addition, there is a wide inter-state disparity in the achievement of micro-finance outreach in India especially among the poor households. A composite index has been constructed using the penetration, availability and usage indicators of micro-finance outreach to examine the interstate variations in the level of its achievement. Subsequently, attempt has been made to analyse the role of micro-finance in alleviating poverty across the states of India. The result shows that out of 27 states and Union Territories, only in seven states (Kerala, Andhra Pradesh, Tamil Nadu, Goa, Himachal Pradesh, Tripura, and Karnataka) outreach of micro-finance programme has made a significant impact on the reduction of poverty.
Capital Structure and Earnings per Share: An Empirical Analysis of Indian Corporate Sector
Authors: Mand Harvinder Singh , Singh Manjit
Published: September 2016

This paper intends to measure the impact of capital structure on EPS (earnings per share) in Indian corporate sector. Fifteen control variables along with capital structure have been selected to know their impact on EPS. Panel data regression has been applied to establish the relationship among dependent and independent variables. It is found from the empirical analysis that the relation of capital structure with EPS has been statistically insignificant in Indian corporate sector among all specific industries except telecommunication industry. The results are consistent with Modigliani-Miller approach.
The Market Value and Reputational Effects from Lost Confidential Information
Authors: Tanimura Joseph K. , Wehrly Eric W.
Published: September 2016

According to many business publications, firms that experience information security breaches suffer substantial reputational penalties. This paper examines incidents in which confidential information, for a firms customers or employees, is stolen from or lost by publicly traded companies. Firms that experience such breaches suffer statistically significant losses in the market value of their equity. On the whole, the data indicate that these losses are of similar magnitudes to the direct costs. Thus, direct costs, and not reputational penalties, are the primary deterrents to information security breaches. Contrary to many published assertions, on average, firms that lose customer information do not suffer reputational penalties. However, when firms lose employee information, we find significant reputational penalties.
Dynamics of Noise Traders Risk in the NSE and BSE Markets
Authors: Sinha Paritosh Chandra
Published: September 2016

In Financial Economics, the noise and noise traders play critical roles in stocks equilibrium pricing mechanism. It includes economic and non-economic aspects. The paper empirically explores the nature and magnitude of noise traders risk in India during the present recovery phase. Besides the daily trading data, it utilizes intra-day 1D and 5D trade-prices, trade-volumes, and trade-times of the Nifty-Fifty firms listed both in the National Stock Exchange (NSE) and the Bombay Stock Exchange (BSE). The study utilizes the NSE-Nifty and the BSE-Sensex indices for market return data. It examines whether stocks return variations incorporate noise traders risk or not and whether informed traders short-run arbitrage forces them to long-short positioning for hedging or not. The study argues that noise has systematic and firm-specific components those vary over time. These components include idiosyncratic and noise aspects. At lag-periods, traders long-short positions over these markets can hedge fundamental systematic and fundamental firm-specific shocks and may detach noise shocks. Once stocks are traded at long - short horizons, traders long-short returns expose the noise aspects across stocks The study also compares the results for the current price-volume-trade time data with those of two years earlier. The findings suggest that intra-day returns from 1D and 5D data impound significant noise while daily (weekly) returns show its high (moderate) exposures. The conditional volatilities of long-short returns in the GARCH models show that the time-varying idiosyncratic noise is highly persistent at presence of noise traders. The study confirms that stocks prices impound information and noise during the trading days.
Global Outward Foreign Direct Investment and Economic Development: Panel Regression Approach
Authors: Bhanumurthy K. V. , Sinha Manoj Kumar
Published: September 2016

Outward Foreign Direct Investment (OFDI) is in the nature of international relocation of production. OFDI acts as a complementary input in the host country and hence aims at rational allocation of global resources. The pattern of economic development on a multilateral scale would, thus, determine the pattern of OFDI. We consider the effect of economic development on OFDI originated from developing countries, with the help of a set of socio-economic variables. With the help of Principal Component Analysis we construct a set of six composite indices, namely, human resource, infrastructure, labour, market, trade openness and resource, as determinants of OFDI. We use a panel regression approach both in terms of OFDI stock and flow. The period of study is 1990-2009. Empirical results indicate that developing countries outflow has not been growing significantly. The annual growth rate of global FDI outflows is 3.2 percent. FDI outflow is mainly from developed countries. Resource is most important determinant because it has elasticity greater than one. Resource and market variables indicate that in long run FDI focused on resource seeking and market-seeking.
Bull and Bear Phases: An Empirical Perusal of Indian Stock Market NSE and BSE Stock Markets?
Authors: Kanojia Sunaina , Arora Neha
Published: September 2016

In general, any one known to stock market is acquainted with the phenomenon of bull and bear phases, but whether the traders or investors put air to these phases while making a decision to buy, sell, or stay invested. The present paper attempts to identify and analyze the two most popular market phases, i.e. bull and bear, for better investment decisions with the use of Bry and Boschan Algorithm and time series data. Further, it seeks to analyze the distributional characteristics of the variances in stock returns and search evidence of asymmetries, if any, in volatility under different market conditions which may help to shed light on the bull and bear phases of Indian equity market. The study arrange for evidence that in bull markets, stock prices run far ahead of earnings and for fairly long periods of time. The paper indicates 12 bull and bear phases in the Sensex and Nifty during the sample period of 19 years with the associated factors responsible for the shift of bull and bear market phases. The results provide considerable support for the view that markets choose to ignore adverse possibilities and react with zest to favorable possibilities and market declines can partly be explained by increases in risk.
Test of CAPM: A Study of India and US
Authors: Chaudhary Pankaj
Published: September 2016

Asset pricing is one of the most important research areas in the field of finance. The simple CAPM model (capital asset pricing model) relates the return of the stocks and portfolios to the market factor captured by beta. Since the formulation of CAPM in 1960s, asset pricing has covered a long distance. We conduct the test of CAPM for India and US by using data from January 2001 to December 2015. We run 84 second pass cross-sectional regression equations to test the applicability of CAPM. The results of our test find that CAPM is not able to capture the cross section of average returns both in India and US and we should consider the alternative asset pricing models to establish the risk-return relationship.
Service Quality and Consumer Satisfaction and Loyalty Association Moderated by Switching Cost in Hospitality Industry
Authors: Naderian Anahita , Baharun Rohaizat
Published: September 2016

Booming travel and tourism trade cause a tremendous growth in hotel industry in Malaysia. This industry will continue to promote country and other businesses in a good way. Therefore, the evaluation of customers perception, satisfaction and loyalty in hospitality industry has been major of attention in marketing strategies. This research aims to evaluate customer loyalty at in-house restaurant hotels in Malaysia. To achieve this goal, this research takes two steps to better understand the role and influence of each constructs, (1) Examines customer satisfaction by considering the effect of service quality antecedents on customer satisfaction. (2) Investigates the association between customer satisfaction and loyalty by identifying the moderating role of switching cost in satisfaction-loyalty relationship. The data is collected through self-administrated questionnaire from hotels in two states of Malaysia from 200 customers who have been served at in-house restaurant of those hotels since last three months. Structural Equation Modeling (SEM) is used to analyze the reliability and validity of data and the hypothesized relationships in the proposed research model.
Impact of Promotion on Destination Reputation: A Case of Gujarat
Authors: Sharma Alka , Shruti
Published: September 2016

India is unparalleled in its beauty, uniqueness, rich culture, heritage and history. The Government of India has been initiating various advertising campaigns such as the Incredible India to promote India as an attractive tourist destination. Different states in India like Goa, Kerala, Gujarat, etc. have also been promoting themselves as tourist destinations by using such campaigns for attracting more tourists in their states. Gujarat has been a front runner in adopting innovative promotional strategies, the state government is encouraging the tourists to discover its centurys old history. The Khushboo Gujarat Ki ad-campaign has increased tourism in Gujarat, thereby suggesting the relevance of promotion in brand building of a destination. Tourism destinations are complex organizations (Buhalis, 2003) which need to manage their reputation (Inversini, Cantoni, & Buhalis, 2009) vis-a-vis other destinations in order to attract larger number of tourists. Therefore, it is becoming increasingly critical for destinations to measure and manage their reputations. (Passow, Fehlmann, & Grahlow, 2005). The present paper is an empirical study which attempts to analyze the Ad content of Khushboo Gujarat Ki campaign of Gujarat and its impact on the reputation of the destination.
Improving Productivity of Hospitality Establishments through Human Relations Skills
Authors: Ukabuilu  , N. E. , Igbojekwe  , A. P.
Published: September 2016

This study examines the effect of Human Relations Skills on the productivity of hospitality establishments some hotels in South-Eastern States of Nigeria. The study has six independent variables namely: communication skills, cooperation team work, employee social awareness skills, democratic leadership skills and employee participation skills as the human relations skills and the dependent variable is profitability. The study has six specific objectives and was guided by six research questions and six hypotheses. In carrying out this study, a sample size of 286 was used. The data collected were analyzed using simple percentages and frequency distribution tables. The stated hypotheses were tested using Ordinal Logit Regression. The study showed that employee social awareness skills in hospitality establishment significantly affect the profitability of the organizations. The study also showed that cooperative team work, participation in decision making and democratic leadership style affect the profitability of the establishment but not significantly as observed. It was therefore, recommended that every hospitality establishment should train their employees on: proper communication skills, social awareness skills and should have good policy on conflict management skill. Cooperative team work skills, participation in decision making and democratic leadership style should be re-visited and improved upon so that the positive effect will be significantly felt.
A Study of Complaint Behaviour Intentions of Airline Passengers
Authors: Gupta Deepak Raj , Sharma Poonam
Published: September 2016

Since airline industry is a prime service industry and interaction of service providers and service seekers is dominant which increases the chances of service failures in each step of service delivery process. Service failures are unpreventable in the core service delivery system and consumer complaints are like keys to identify the failures in the services of an organization. Behavioral intentions of complainants can be voice, private and third party (Singh, 1988). The present study aims to examine the airline passengers complaint behavior intentions. This study also examines the effect of demographic variables on consumer complaint intentions. The results of descriptive statistics and t-test shows that complainants are dominantly engaged in voice actions and there is no significant difference between the voice, private and third party intentions of complainants and non-complainants.
On the Dimensionality of Measuring Tourist Satisfaction towards Homestay
Authors: Biswakarma Gangaram
Published: September 2016

This study focuses on measuring tourist satisfaction towards home stay. This paper emphasized to identify the variables that are related to tourist satisfaction during tourist homestay. It is also focused on analyzing the relationship and impact of these latent construct of factors to overall tourist satisfaction towards home stay. In an attempt to visualize the purpose, tourists satisfaction in a homestay in Nepal has taken into as a case, with an aim to identify the underlying dimensions of tourist satisfaction during tourist homestay. Twenty six (26) manifest variables of homestay has been formulated to understand the dimensions. Likewise, for a conforming the latent construct (1) statement as dependent variable of overall satisfaction was developed for the purpose of the primary data collection. The manifest variables are basically focused on aspects of home stay attributes namely cultural attraction, hospitality, amenities and safety & security at the home stay destination. Post Exploratory Factor Analysis indicates factor loading for twenty two (22) items manifest variables as significant, loaded with five (5) factors of home stay attributes named as Amenities & Safety, Reception, Local Cuisine & Accommodation, Local Life style & Costumes, and Cultural Performance. This study contributes to the development of survey instrument for exploring tourist satisfaction for Home stay for future researchers.
Scientometric Analysis of Contributions to the Journal Interlending & Document Supply
Authors: Kanekar Vaishali. B , Khaparde Vaishali S.
Published: September 2016

Scientometric analysis of 315 research articles published in Interlending & Document Supply has been carried out. Ten Volumes of the journal containing 40 issues from 2005–2014 have been taken into consideration for the present study. The mean doubling time for the first five years (i.e. 2005 to 2009) is only (0.71) which is increased to (0.12) during the last five years (2010 to 2014) the study revealed that most of the papers 184 (58.4%) of papers were contributed by single authors. UK is the top producing country with 104 (33.0%) publications of the total output. The highest range being articles in the range of 11-20, 188 (59.6%).
Investigating the Availability, Accessibility and use of E-Learning Resources by Undergraduate Students in University of Ilorin, Kwara State
Authors: Afolayan Oluyinka Titilope
Published: September 2016

The availability and use of e-learning resources in the acquisition and transfer of knowledge have been observed as a steering agent that facilitates the realization of major educational benefits in a developing economy. This study investigated the availability, accessibility, and use of e-learning tools by undergraduate students in the University of Ilorin, Nigeria, including the challenges limiting the full exploitation of e-learning resources for optimal usage and efficient e-service delivery. The methodology adopted for this research was purely survey design using the questionnaire approach as the main instrument for data collection. From the findings, limited availability, accessibility and usage of e-learning resources by the undergraduate students were revealed. The findings further showed that the major challenges hindering the effective use of e-learning resources amongst University of Ilorin students include lack of sophisticated e-learning resources such as teleconferencing, video conferencing, virtual classroom among others and high cost in the procurement of facilities that support e-learning. Based on these findings, recommendations are made towards addressing the challenges encountered by students in the utilization of e-learning resources in higher institutions of learning.
Knowledge Management and Organisational Learning: Objectifying a Synergetic Liaison within the Learning Organisation
Authors: Roy Shaunak
Published: September 2016

The rapid evolution of our intensely connected global economy translates into the imperativeness of developing knowledge capabilities. The pioneers of knowledge management have developed valuable tools and approaches. For centuries, scientists, philosophers, and intelligent laymen have been concerned about creating, acquiring, and communicating knowledge and improving the re-utilization of knowledge. However, it is only in the last decade or so that Knowledge Management (KM) has evolved as a discipline, especially on the maps of strategy consultants and conference organizers. KM is harboured on the premise that, organizations, much like their human figments, are incapable of completely harnessing their retained knowledge. Through KM, organizations seek to acquire or create potentially useful knowledge and to make it available to those who can use it at a time and place that is appropriate for them to achieve maximum effective usage in order to positively influence organizational performance. In this context, it is opined that organizational learning (OL) is complementary to KM. OL is accountable for embedding what has been instilled into the fabric of the organization. In this endeavor, a conceptual model shall be developed which shall seek to unravel the symbiosis between KM and OL through the management of knowledge-related assets, thereby ensuring effective organization of ICT resources as well as workforce dynamics in the learning organization.
Impact of Technology on Information Seeking Behaviour of Digital Immigrants: A Comparative Study of Senior Academicians in J&K
Authors: Wafaye Ashaq Hussain
Published: September 2016

The present paper examines the impact of technology on information seeking behavior of digital immigrants (professors) of select universities. The main objective of the study was to know the web retrieval tools used by professors as well as knowing the resources preferred by senior academicians. The study also draws light on performance of web retrieval tools. The result shows that professors are making good use of technology besides having adequate know-how of web retrieval tools. It is also observed that more of web tools and resources could have been exploited if they (professors) were provided with trainings and facilities.
E-Journal Culture among Medical Fraternity of Kashmir
Authors: Nabi Somaira
Published: September 2016

The purpose of the study is to understand level of awareness, use and allied parameters related to e-journals among medical fraternity of two prominent medical institutions of the Kashmir. A survey designed to collect information about use of electronic journals and parameters associated with it was undertaken by administering a structured questionnaire among the faculty. The findings reveal that about 60% medical professionals with computer literacy use e-journals on weekly basis for the purpose of research. The keyword/subject approach is found the most popular search technique for the retrieval while the author and title are less chosen options. The important source of awareness is a friend or a colleague and a PDF is the most favored format for delivery. However, dependency on e-journals is below 40%. The study is limited to medical fraternity of Government Medical College (Srinagar) and Sher-i-Kashmir Institute of Medical Science(Srinagar), both premier Institutions of the state. The newly emerged colleges and paramedical schools have not been included in the study.
Epistemological and Ontological Considerations in Structuring Learning Organisational Practices
Authors: Andotra Neetu , Sharma Jyoti
Published: September 2016

A supportive learning environment provides impetus to dynamism & enthusiasm, innovation, flexibility, adaptability and prevents exhaustion and drift. The insurance industry in India has undergone a sea change after liberalization and is experiencing unacceptable levels of customer demands, which impels constant organizational learning. Primary data for the study are collected systematically using questionnaire from 182 employees of general insurance companies on the dimensions of supporting learning environment namely, psychological safety, appreciation of differences, openness to new ideas, and time for reflection. Results of SEM concluded that learning organization is significantly predicted by four dimensions of supported learning environment. Organizations are suggested to use novel approaches to optimize internal marketing practice by transformational leadership, encouragement and curiosity.
Knowledge Management in University Libraries in the Information Technology Era
Authors: Kumar Nagesh
Published: September 2016

Knowledge Management (KM) is one of the most important and valuable tasks in University libraries. There are varieties of knowledge in the world. The traditional sources of knowledge in libraries are manuscript, hard bounded books, journals, magazines, newsletters, newspapers, documents etc. In other words we can say that KM is limited up to paper work only. The new techniques and technologies are injecting a new culture in Knowledge Management system. A time will come when the paper work of library will be replaced with digital or electronic versions. Managing knowledge assets can be a challenge with the advent of new technologies such as Internet, information technology (IT), information and communication technology (ICT), networking service organizations (ERNET, NICNET, OCLC, INFLIBNET etc.), databases (www.manupatra.com, www.lexisnexis.com/in/legal, www.lexisnexis.com/ academic, www.westlawindia.com, www.jstor.org etc.), data mining, web casting etc. Therefore the concept of KM can be put forth with these words: Getting the right knowledge to the right people through right processes on right time by utilizing efficient IT infra-structure.
Servant Leadership and Commitment: Role of Transformational Leadership
Authors: Muthia Abirami , Krishnan Venkat R.
Published: September 2016

Leadership styles have been found to impact followers affective and normative commitment. The purpose of this study is to analyze the mediating and moderating role of transformational leadership in the relationship between servant leadership and followers affective and normative commitment. Data were collected from 105 employees (49 male, 56 female) of various IT firms located in India. The respondents were asked to rate their supervisors servant leadership and transformational leadership, and their own affective and normative commitment. Results show that transformational leadership fully mediated the relationship between servant leadership and followers affective and normative commitment. We also found that servant leadership enhances followers affective and normative commitment only when transformational leadership is low. A practical implication of the study is that displaying characteristics of servant leadership would be a good start for any leader-follower relationship and for making it more transformational. Once the leader is seen as highly transformational, servant leadership may not enhance followers affective and normative commitment after that. This study adds to the existing literature by checking for both moderation and mediation by transformational leadership in the relationship between servant leadership and followers affective and normative commitment.
Associative Nature of Employee Satisfaction within the Market and Social Research Industries in Gauteng Province
Authors: Mutsonziwa Kingstone , Serumaga-Zake Philip
Published: September 2016

The purpose of this study was to identify the attributes that affect employee satisfaction in the Market and Social Research Industries in Gauteng Province, South Africa. In order to address the overall objective of this study, the researchers used a two-tiered (mixed) approach in which both qualitative and quantitative research methodologies were used to complement and enrich the results. Stratified random sampling and systematic random sampling were used to select a sample of 261 full-time employees for the quantitative phase of the study. The Multi-factor Leadership Questionnaire (MLQ) was adapted to collect the data using a face-to-face data collection method. The study found that a statistically significant association exists between employee satisfaction and leadership style within the Market and Social Research Industries in Gauteng Province. As expected, leadership and management within the Market and Social Research Industries in Gauteng Province should ensure that they are accommodative to their subordinates. More importantly, issues of a good working environment, remuneration, career growth and recognition should be addressed in order to increase employee satisfaction, reduce staff turnover and attempt to optimize labour productivity.
Leadership Dilemmas Leadership is Practiced not so Much in Words as in Attitude and in Actions- Harold S. Geneen
Authors: Katyal Brig. Rakesh
Published: September 2016

India is not a country known for good leadership. Leaders are not born they are made. Even the best of leaders have weaknesses. A leader must have courage to take decisions. Taking risk is inherent part of leadership. A yes man is a dangerous man. Success is yours, failure is mine, this is what makes a leader stand out.
Ascertaining the Role of Leadership on Employee Satisfaction in Market and Social Research Industries in Gauteng Province of South Africa Using Qualitative Research
Authors: Mutsonziwa Kingstone , Serumaga-Zake Philip
Published: September 2016

This paper is based on the study a Doctor of Business Leadership (DBL) thesis titled A Statistical Model for Employee Satisfaction in the Market and Social Research Industries in Gauteng Province. The purpose of this study was to identify the attributes that affect employee satisfaction in the Market and Social Research Industries in Gauteng Province, South Africa. In order to address the overall objective of this study, the researcher used a two-tiered (mixed) approach in which both qualitative and quantitative research methodologies were used to complement and enrich the results. This paper is only based on the qualitative component of the study on leadership aspects based on six leaders (two from Social research and four from Market research) that were interviewed. The leaders were selected based on their knowledge of the industry and the expertise they have. Participation in the survey was voluntary. This paper illustrates the power of the qualitative techniques to uncover or unmask the leadership aspects in the Market and Social Research Industries and also gives the human touch to the quantitative results. It was found that leadership and management within the Market and Social Research Industries in Gauteng Province must ensure that they are accommodative in terms of mentoring their subordinates. The industry is driven by quality driven processes and strong leadership. More importantly, issues of a good working environment, remuneration, career growth, and recognition must always be addressed in order to increase employee satisfaction, reduce staff turnover, and attempt to optimize labour productivity. The qualitative findings also help a deeper understanding of leadership within the industry.
Role of Vice-Chancellors on Conflict Resolution Management in Nigerian Higher Institutions: Lessons from Obafemi Awolowo University Ile-Ife
Authors: Akanbi Olaiya Taiwo , Sehinde Benson Kunle , Adeola Ajayi
Published: September 2016

The study examined the roles and causes of leadership crisis and management strategies adopted in the attempt to resolve conflicts involving students, lecturers, and non-academic staff versus vice-chancellors in Nigeria higher institutions with particular reference to Obafemi Awolowo University, Ile-Ife, Nigeria. Two basic methods of primary are adopted here, viz, questionnaire and personal interview. The questionnaire was essentially utilized to assess the leadership role of vice-chancellor in conflict management. This becomes useful when one considers the fact management of conflict resolution is always focussed around the person and office of the incumbent vice-chancellor in most universities. The interview method allows for face-to-face analysis of events thereby making it possible for clarification on controversial issues. In this way, one is opportune to ask further questions germane and relevant to this study. Data derived from the secondary sources include data already provided by original investigators. In this study, the secondary data sources include books on university administration, conflict and conflict management, governance, and other relevant books and journals. Others are published and unpublished articles, official documents, dissertations, magazines, and publications. Two former vice-chancellors were examined as regards the problem of perennial crisis in Obafemi Awolowo University, Ile-Ife. Respondents were asked to rate the two former vice-chancellors using their organizational competence, leadership style and positive relation with staff and students as rating criteria. The questionnaires were analyzed using descriptive analysis such as scores and percentage. The study discovered evidences of mismanagement of conflict which made most conflicts in the universities violent. It observed that most conflicts in Nigerian universities might have been averted if the leadership in Nigerian universities could be more democratic, sensitive, and flexible in conflict periods. The study concluded that the welfare of staff and students should be given more attention if perennial conflicts with school authority are to be overcome in Obafemi Awolowo University, Ile-Ife, Nigeria.
Leadership Styles and Job Satisfaction among Employees: A Study of Women Leaders in J&K Service Sectors
Authors: Kour Ramandeep , Vaishali  , Andotra Neetu
Published: September 2016

Organizations are social systems where human resources are the most important factors for effectiveness and efficiency. Organizations need effective managers and employees to achieve their objectives. Leadership is a process by which a person influences others to accomplish an objective and plays a crucial role in many professions, such as banking, education, healthcare, insurance service jobs. Infact, leadership styles are one of the important factors that have the prospective to improve the employee satisfaction and performance. The purpose of this research paper is to examine the relationship between leadership styles and job satisfaction among of 842 subordinates and 421 their respective supervisors. Structural Equation Modeling is used to test the hypothesised relationship. The results revealed that transformational style and democratic style have a positive impact on job satisfaction but transactional style and laissez faire style have a negative impact on job satisfaction. To enhance skills of the employees, the study suggested that firms who want to adopt the job satisfaction must resource their initiatives and increase the capabilities that should be given serious attention by organization aiming to be world class.
A Dialogic Communication Model for Advertising
Authors: Karimova Gulnara
Published: September 2016

Taking A Cybernetic Model for Advertising proposed by Chris Miles (2007) as its starting point, this paper argues that the principles of dialogic relationships should be applied to the construction of advertising communication models. A dialogic model for advertising looks at self/other relationships within the advertising system through the Bakhtinian perspective of dialogic relationships. Taking into account the time/space factor, a dialogic model provides explanation of how various actors communicate in the advertising system. The paper considers the concept of control and examines how it influences the communication process between different actors. It argues that none of the actors involved in communication can have dominating and permanent control over the message creation process. Furthermore, it shows that in communication, there is no transmission, but only co-creation of the message.
Audience Behaviour towards Television Advertisements: An Empirical Study in Ahmedabad
Authors: Bhatt Shahir , Bhatt Amola
Published: September 2016

The significance of television advertisements has grown profusely, and despite the growing preference for advertising on social networking platforms, importance of television advertisements cannot be undermined. As television advertisements increasingly compete for audience attention, it is imperative for the advertisement agencies to learn about the attributes which influence the audiences attitudes towards such television advertisements. This would aid them in designing effective ads and thereby resulting in higher revenues for the concerned companies.
Television Advertisements: Creating Awareness or Problems to the Television Viewers
Authors: Jayanthi S. Rosaline
Published: September 2016

Television advertisements reach larger, more captive audiences in short time. They attract attention and awareness well and provide general messages about the products or services. There are a number of advantages of television advertising, yet there are some drawbacks too. Several criticisms and objections are put forth against television advertisements. In order to make the television advertisements effective, the problems arisen by the television advertisements should be removed. This study aims to find whether the television advertisements are creating problems to the television viewers or awareness about the products or services. This study is an empirical research. Findings of this study reveal the following: The major problem arising due to television advertisements is that they exaggerate the features of the product. Most of the television viewers have high degree of awareness about the products which are advertised in television. Most of the television viewers feel that the quality of the product cannot be ascertained through television advertisements.