Job Satisfaction in Human Resources: A State Employment Agency
Authors:   , Durr Lawrence 
Published: February 2023

The purpose of the researcher was to investigate job satisfaction for employees of Kansas Job Service Centers, an agency of the Department of Human Resources. These centers are located in the northwest and south-central regions of the state. The following independent variables were investigated: age, gender, salary, formal educational level, length of employment and location. The dependent variables were scores from the following scales of the Job Satisfaction Survey: Pay, Promotion, Supervision, Benefits, Contingent Rewards, Operating Procedures, Co-workers, Nature of Work, Communication and Total Satisfaction. The sample consisted of 57 employees. Three composite null hypotheses were tested at the .05 level of significance employing a three-way analysis of variance (general linear model). A total of 170 comparisons were made plus 40 recurring. Of the 170 comparisons, 60 were for main effects and 110 were for interactions. Of the 60 main effects, 9 were statistically significant at the .05 level. Of the 110 interactions, 7 were statistically significant at the .05 level. The results of the present study appeared to support the following generalizations: 1. Males have greater job satisfaction pertaining to Operating Procedures than females, 2. Individuals with lower salaries have greater job satisfaction pertaining to Operating Procedures than those of higher salaries, 3. Males have greater job satisfaction pertaining the Co-workers than females, 4. Individuals located in northwest Kansas had greater job satisfaction pertaining to Pay than those located in south-central Kansas, 5. Individuals with a 4-year college degree or greater have greater job satisfaction pertaining to Benefits than those individuals with less than a 4-year college degree, 6. Individuals employed 13 years or more have greater job satisfaction pertaining to Contingent Reward than those employed six years or less, 7. Individuals employed in northwest Kansas have greater Total Job Satisfaction than those individuals in south-central Kansas, 8. The independent variables age, formal educational level and length of employment should be interpreted concurrently for Pay satisfaction, 9. The independent variables formal educational level and length of employment should be interpreted concurrently for Promotion satisfaction, 10. The independent variables formal educational level and length of employment should be interpreted concurrently for Contingent Reward satisfaction, 11. The independent variables age and formal educational level should be interpreted concurrently for Operating Procedures satisfaction, 12. The independent variables formal educational level and length of employment should be interpreted concurrently for Operating Procedures satisfaction, 13. The independent variables formal educational level and length of employment should be interpreted concurrently for Communication satisfaction, 14. The independent variables location and length of employment should be interpreted concurrently for communication satisfaction, and 15. individuals working in Kansas Job Service Centers have typical to above average job satisfaction.