bluuebunny/crossref_metadata_2025 huggingface dataset:
Effective human resource management in the credit union industry
Authors: White Jake , Kleiner Brian H.
Published: June 2007

Considers the need to focus on the correct utilization of employees in their interaction of customers within the credit union industry. Discusses the common bond issue within unions and the moves towards further relaxation of membership. Looks at the type of employee required by the industry. Covers the concept of outsourcing, recruitment, background checks, coaching, mystery shopping and cross‐selling. Concludes that you should treat staff how you want to treat your customers.
Helping Americans adapt to the Japanese cultural system
Authors: Sagara Barbara , Kleiner Brian H.
Published: June 2007

Compares some of the cultural differences between the American and Japanese cultures. States that because of the emphasis on the personal relationship in business held by the Japanese, a minor mistake in business etiquettes can result in failure. Considers the concept of gift giving, visiting and the role of women. Discusses Japanese business practices and suggests that for success there must be adaptation to the customs and practices of the Japanese and the individual is more important than the process.
The growing business power of the Pacific Rim
Authors: Bosch Thomas , Kleiner Brian H.
Published: June 2007

Considers the rise in trade with the Asian nations of the Pacific Rim and the increase in their economic strength. Provides some examples of this growing strength. Looks at the opportunities and threats from this phenomenon. Considers the potential for export and opportunities for financing growth. Concludes that there are benefits and concerns from this growing power and new strategies will be required by business to ensure future success. Suggests that many future graduates may work for companies who have foreign headquarters and new cultures.
How to manage personnel with positive drug test results
Authors: Chen Chia‐Lin , Kleiner Brian H.
Published: June 2007

Cites drug abuse as a growing social problem which has a detrimental effect in the workplace. Considers the issues of privacy and the law, the methods of drug testing and the methods employed by most companies faced with a positive test. Suggests solutions for drug abuse in the workplace and discusses ways to decrease legal liability associated with a workplace drug abuse policy. Provides a framework to guide companies on how to conduct a drug abuse policy properly before looking at the cost of testing.
Effective personnel management practices in the Philippines
Authors: Gupta Amita , Kleiner Brian H.
Published: June 2007

Provides a brief outline of the Philippines before looking at the values held by the culture and the management style commonly adopted. Outlines personnel management practices with references to short case studies. Concludes that one must first understand the culture in relation to feelings, honour and relationships and the successful company is one which has formed effective relationships with not only customers but employees, suppliers and dealers and also provides staff with development opportunities.
Recent trends in performance measurement systems – the balanced scorecard approach
Authors: Gautreau Andrew , Kleiner Brian H.
Published: June 2007

Considers the need for performance measurement systems before introducing the concept of the balance business scorecard. Discusses the benefits of grouping strategic memasures into different categories, both internal and external. Covers the steps needed to make the scorecard work and the shortfalls of the system. Outlines recent software developments which can assist the process. Concludes that 60 per cent of Fortune 100 companies use this system, which gives visibility to worker performance in relation to strategy, and lists some hints for implementation.
Differences between company officers and company executives
Authors: Sison Lisa V. , Kleiner Brian H.
Published: June 2007

Considers the nature of the modern corporate structure and the divorce of ownership from control. Discusses the board’s role versus the management’s role. Looks at hiring and appointing. Covers specific responsibilities of corporate executives and compares this with the role of corporate officers. Addresses the duty of loyalty and the duty of care. Provides some guidelines for performance of duties by boards and officers. Suggests some initiatives which can build the effectiveness of the board of directors.
New developments in ergonomics
Authors: Cooper Chad , Kleiner Brian H.
Published: June 2007

Briefly discusses some of the common injuries caused by poor ergonomics and how to find these problems within the workplace. Continues, in more depth on some of the new developments in a variety of areas and the cost effectiveness of implementing any new ideas. Concentrates particularly on computer related areas.
Validating Rotter’s (1966) locus of control scale with a sample of not‐for‐profit leaders
Authors: Adeyemi‐Bello Tope
Published: June 2007

Attempts to validate Rotter’s locus of control scale with a sample of religious not‐for‐profit leaders. Uses a questionnaire sent to 558 senior pastors of Arkansas Southern Baptist churches. Findings are consistent with other reseachers who have highlighted some deficiencies in the scale and many resppondents struggled to answer some sections. Suggests that the scale should be re‐evaluated with less items.
Technology and its impact on polychronic tome use: a research plan
Authors: Keating Sharon , Murgolo‐Poore Marie
Published: June 2007

Defines polychronic time as the consumer’s ability to do a number of things at once and explains that it has been studied by researchers in an attempt to understand how individuals regard new products and services and their potential to save time or enhance polychronicity. Examines the literature on this subject with particular reference to Internet marketing. Generates a number of hypotheses for future research.
Newspaper advertising in an Arabian Gulf Country: examples of careless appeals
Authors: Tuncalp Secil
Published: June 2007

Looks at the need for advertisers to communicate their objectives through appropriate messages and, in particular, how targeted consumers interpret, evaluate and remember such messages. Presents a number of case studies where the use of careless advertising resulted in the communication being interpreted in differing ways from the intent and therefore failed to produce the desired response from consumers. Suggests that these examples could help provide some caveats to international marketers, and highlights the need to test response in advance.
Politics, public policy and the employment relationship
Authors: Blyton Paul , Heery Edmund , Turnbull Peter
Published: June 2007

Presents 35 abstracts from the 2001 Employment Research Unit Annual conference held at Cardiff Business School in September 2001. Attempts to explore the theme of changing politics of employment relations beyond and within the nation state, against a background of concern in the developed economies at the erosion of relatively advanced conditions of work and social welfare through increasing competition and international agitation for more effective global labour standards. Divides this concept into two areas, addressing the erosion of employment standards through processes of restructuring and examining attempts by governments, trade unions and agencies to re‐create effective systems of regulation. Gives case examples from areas such as India, Wales, London, Ireland, South Africa, Europe and Japan. Covers subjects such as the Disability Discrimination Act, minimum wage, training, contract workers and managing change.
Using case studies in research
Authors: Rowley Jennifer
Published: June 2007

Draws heavily on previous established research in an attempt to distil the key aspects of case study research in such a way as to encourage new researchers to grapple with and apply these. Explains when case study can be used, research design, data collection and data analysis, offering suggestions for drawing on the evidence in writing a report or dissertation. Briefly reviews alternative perspectives on the subject.
Managing human behaviour in County Government
Authors: Lofton Beverly D. , Kleiner Brian H.
Published: June 2007

Outlines radical changes in managerial style within the workplace with particular reference to schools. Provides a case study of the Los Angeles County office of Education and its relationships with its connected schools. Discusses the selection of a site‐based decision model and the advantages this brings. Concludes that change takes time and this model is to be expanded into other area of education.
Managing human behaviour in the Federal Government: the promise of integrated product teams in managing major system acquisitions
Authors: Briggs Charles , Kleiner Brian H.
Published: June 2007

Provides an example of a successful application of a private sector management theory to the Federal government, the use of what the Department of Defence calls integrated product teams. Considers the successful adoption in managing its acquisition of major weapons systems in relation to the Federal Aviation Authority’s difficulties in acquiring similar complex systems. Asserts that there are significant and often unrecognised limitations on the cross‐fertilization possible between managing human behaviour in business and government.
How to hire employees effectively
Authors: Palazzo Erica , Kleiner Brian H.
Published: June 2007

Provides a nine‐step process for hiring employees. Covers areas such as the job description, the application, advertising, interviewing and testing, references, the offer process and training. Outlines each one and discusses the main issues to consider and areas to avoid. Concludes that hiring requires planning and communication and if handled with care, can be highly productive and rewarding.
How to conduct job analysis effectively
Authors: Chang I‐Wei , Kleiner Brian H.
Published: June 2007

Outlines the purpose of job analysis and the way in which it is carried out. Identifies the main steps within the process and discusses each in turn. Considers job evaluation, looking at ranking and point systems as well as factor comparison. Covers the management of compensation as an integral part of any effective management system. Provides a basic approach to the subject involving identifying needs, determining objectives, developing and implementing programmes and revising procedures.
A marketing analysis of the licensed trade
Authors: Pratten J.D. , Scoffield S.
Published: June 2007

Briefly outlines the recent history of the Licensed trade in the UK before considering what role marketing theory can play in the formulation of business response to competition. Considers the classic four Ps, price, product, place and promotion together with people, process and physical evidence. Gives examples of success in each area. Concludes that the nature of the pub trade has changed with jajor players dominating the market. Cites the growing use of the Internet to help the small operator to increase trade and advocates regular analysis of the small trader’s position will enhance their ability to adapt to change quickly.
The carrot or the soft stick?: the perspective of American safety professionals on behaviour and incentive‐based protection programmes
Authors: Miozza Michael L. , Wyld David C.
Published: June 2007

This article explores the growing rise of behaviour‐based safety programmes in the workplace as a means of preventing on‐the‐job injuries. In it, the authors delve into the history of both incentive‐based and behaviour based safety programmes, exploring the administrative, political, and practical issues involved with each. The authors then present an analysis of a survey conducted of over a hundred practicing safety executives in the United States. While no significant differences were found between survey respondents based on the size or nature of their organisation, the authors did find that tenure on the job was positively correlated with increased receptiveness to the efficacy of behaviour‐based programmes. In the end, it was concluded that success with both behaviour‐based and incentive‐based safety efforts are dependent on top management’s support of such efforts, both through personal involvement and example setting and through provision of the necessary organisational resources to promote workplace safety.
Emotional intelligence: for human resource managers
Authors: Poon Teng Fatt James
Published: June 2007

Does intelligence alone explain our achievement at work or in life. Contrary to our belief that academic achievement matters very much in the success we have in working life, Chen, et al. (1998) have shown that close to 90 per cent of success in leadership positions is attributable to Emotional Intelligence (EI). Considering that EI can be a potential determinant of our achievement in working life, this study aims to determine if there is any significant difference in the EI of local and foreign undergraduates studying in universities in Singapore. The “Emotional IQ Test” was administered to 100 undergraduates from various fields of studies from the National University of Singapore and Nanyang Technological University, of which 31 had a foreign education background. This study showed that foreign undergraduates have a higher EI score than those with a local education background. In addition, by examining the relationships between variables such as age, gender, year of study and EI, it was found that males have higher EI scores than females. The implication for managers is that staff should be evaluated on their own merits such as their EI rather than on academic results.
Urban leisure complexes in the UK: planning and management issues
Authors: Jones Peter , Hillier David
Published: June 2007

Looks at how leisure complexes in urban areas have become the norm in the UK, particularly with regard to the multiple use types incorporating cinemas, nightclubs, theme bars, restaurants, etc. States the article is based on short questionnaires sent to major leisure complex developers and operators within England and Wales in the 1999‐2001 period.
Wanted: business leaders in a haywire future
Authors: Poon Teng Fatt James
Published: June 2007

States that the changing nature of business in an expanded international economy needs a change in business leadership. Suggests that the changing nature of the main components of the economy will dictate the new roles for business leaders. Expects the growing pace of change in information and communication technology will continue even more vigorously. Cites some of these new skills and discusses their importance. Concludes that in addition to these they also need to be socially and community aware, possess better rounded education, and bring vitality to their firms.
Customer perceptions of services brands: a case study of the three major fast food retailers in the UK
Authors: Jones Peter , Shears Peter , Hillier David , Clarke‐Hill Colin
Published: June 2007

Briefly covers the development of the “brand” concept in marketing before looking at the experience of the service brand. Outlines the development of the fast food sector in the UK and discusses the make up and growth of McDonalds, KFC and Burger King in turn. Gathers customer perception about each brand by the use of discussion groups. Concludes that the ideas of focus, consistency and value were key, together with community activities.
Organizing/theorizing: developments in organization theory and practice
Authors: Budhwar Pawan , Crane Andy , Davies Annette , Delbridge Rick , Edwards Tim , Ezzamel Mahmoud , Harris Lloyd , Ogbonna Emmanuel , Thomas Robyn
Published: June 2007

Wonders whether companies actually have employees best interests at heart across physical, mental and spiritual spheres. Posits that most organizations ignore their workforce – not even, in many cases, describing workers as assets! Describes many studies to back up this claim in theis work based on the 2002 Employment Research Unit Annual Conference, in Cardiff, Wales.
The paradox of co‐operation and competition in strategic alliances: towards a multi‐paradigm approach
Authors: Clarke‐Hill Colin , Li Huaning , Davies Barry
Published: June 2007

Co‐operation and competition characterise the inter‐firm relationships in strategic alliances. This article proposes a paradox approach to studying co‐operation and competition. It explains the paradox perspective and provides an analytic framework for the paradox of co‐operation and competition. In the light of the paradoxical nature, it advocates a multi‐paradigm approach to co‐operative and competitive strategies, which combines strategic positioning, the resource‐based view and game theory. The article suggests that the multi‐paradigms can not only encompass the contradictions of the paradox from the different perspectives, but also emulate the individual ones and provide a holistic picture. The multi‐paradigm approach therefore establishes a better methodology basis than fragmented orthodox theories in exploring the contradictory, interactive and dynamic nature.
Urban regeneration companies and city centres
Authors: Jones Peter , Hillier David , Comfort Daphne
Published: June 2007

From 1999 onwards a number of Urban Regeneration Companies (URC) to address regeneration agendas. Provides a general introductory outline of the origins and aims of the URCs, examines specific focuses on city centres within some of the URCs and discusses some of the issues associated with city centre regeneration.
A method for trainers to examine teaching feedback
Authors: Poon Teng Fatt James
Published: June 2007

Outlines a practical method to improve trainer awareness of the way they introduce tasks to participants. States that motivation is relevant to learning because learning is an active process requiring a concious and deliberate effort. Concludes the examination of teaching feedback in task presentation can give trainers the vital information needed to improve their methods of teaching.
Professional wrestling – multi‐million pound soap opera of sports entertainment
Authors: Pratten J.D.
Published: June 2007

Professional wrestling is a multi‐million pound industry. Loyal fans watch events and buy merchandising. However, even the participants admit that the results are pre‐arranged, with writers producing the stories and the characters for those involved. In other words, the whole phenomena is manufactured. The spectators are aware of this, and still continue to offer their support. This study looks at the ways in which the industry seeks to entertain these fans and offer them the product that will maintain their interest and their attention and ensure that they will continue to pay regularly so as to maintain the industry’s profitability.
Managing the gatekeepers: a case study of research within an Asian context
Authors: Berwick Patricia , Ogle Alfred , Wright Philip
Published: June 2007

The case study described in this paper, concerned the Macau Grande Prix. Various research objectives were formulated and it was decided to use a face‐to‐face administered questionnaire to gather the data. The subjects were individuals (fans) who were attending this event and the questionnaire was to be administered while the event was taking place. This paper, then, will outline the issues faced when conducting this research and draw implications for future reviewers and researchers.
The case for case studies in management research
Authors: Patton Eric , Appelbaum Steven H.
Published: June 2007

It is commonly asserted that qualitative research in the organizational sciences lacks the rigor and objectivity of the quantitative approach. Case studies, while commonly used for educational purposes, have been viewed in a less favorable light in terms of research. This paper suggests that case studies represent an important research track in organizational science, not only as a method of generating hypotheses for quantitative studies, but for generating and testing theory. The paper will develop arguments in support of case study research, will highlight particular issues and constraints relating to case study research, and will offer recommendations for the use of this method.
A comparison of test marketing practices of large and small consumer goods manufacturing firms
Authors: Panigrahi Bhagaban , Ede Fred O. , Calcich Stephen
Published: June 2007

Data collected from 202 large and 92 small consumer goods manufacturing firms were analysed to examine the perceptions and experiences of these companies with test marketing as part of their new product development strategy. Seventy six per cent of the large companies and twenty four per cent of the small firms in the study test marketed their new products before full‐scale introduction. Chi‐square analysis indicated a relationship between firm size, type of business/industry, the scope of marketing operations, and whether the firm conducted test marketing or not. Cost, time constraints, and the generic nature of the product were the most prominent reasons cited by all firms for not conducting test marketing. In addition, small firms cited their size as amajor reason they did not engage in test marketing.
CEO compensation and healthcare organisation performance
Authors: Sigler Kevin J.
Published: June 2007

Posits that most studies have found a significant, yet weak, link between the compensation of the CEO and the company’s performance. Herein extends research by focusing on an individual industry, building a model using only data from healthcare organisations. This article tests the relationship using data from 23 healthcare organisations.
Attitudes toward codes of ethics: the effects of corporate misconduct
Authors: Peppas Spero C.
Published: June 2007

Recent news of corporate misconduct at Arthur Andersen, Enron, WorldCom, etc., has focused attention on ethics in business. Government, business, educational institutions, as well as professional organisations have had to rethink ways of addressing this issue. This article presents the findings of a study of attitudes toward business codes of ethics. The attitudes of Master’s‐level US business students at two different points in time, before and after recent reports of corporate misconduct, are compared to see what changes had occurred, to see whether these changes were linked to the disclosures of unethical corporate conduct, and to examine whether taking a course in ethics had an effect on attitudes.
How to choose an effective third party logistics provider
Authors: Aghazadeh Seyed‐Mahmoud
Published: June 2007

The purpose of this article was to identify the steps that need to be taken when choosing an effective third party logistics provider. Based on the research completed, it was determined that third party logistics are beneficial to many companies. The use of third party logistics provides a competitive advantage in today’s business world. The optimal solution for a company choosing a third party logistic provider would be a five‐step process.
Global aviation human resource management: contemporary compensation and benefits practices
Authors: Appelbaum Steven H. , Fewster Brenda M.
Published: June 2007

The commercial airline is an extremely competitive, safety‐sensitive, high technology service industry. People, employees and customers, not products and machines, must be the arena of an organisation’s core competence. The implications are vast and pervasive affecting no less than the organisation’s structure, strategy, culture, and numerous operational activities. Completed by 13 respondents (executives), this audit presents a series of select findings of a human resource management audit carried out in 2001‐2 and contains extensive data on airlines from nine countries from around the globe. The conclusion drawn from these three bodies of work is that, with the exception of a handful of high performing airlines, the industry as awhole continues to function as per a traditional, top‐down, highly divisionalised, industrial model of operations and governance. This model is manifestly inappropriate in such a highly knowledge‐based service market as the airline industry. HRM expertise in general and compensation and benefits in particular are required now,more than ever, to spearhead the strategic development of a customer‐centric, learning‐oriented workforce that is capable of adapting quickly to the strategic goals and change imperatives facing the airline industry.
New developments in executive compensation
Authors: Hsieh Chieh , Kleiner Brian H.
Published: June 2007

The purpose of this article is to learn the new developments in executive compensation. The article is based on research undertaken by various organisations. The trend for top executive compensation in the United States increasingly is being tied to individual and corporate performance. Of the compensation packages, there is an increasing trend of paying equity (stock and stock options) over cash. One conflict would be that executives would control so much stock that their decisions will be aimed at keeping the stock price up, as opposed to promoting the long‐term health of the company. Corporate performance was analysed by considering three widely used measures: total return to shareholders; rate of return on equity; and improvements in pretax profit margins. Although CEO’s compensation is at very high levels, it represents a fractional part of a company’s expenses. The positive impact a great CEO can have is enormous and companies can not afford to lose it.
How to orient employees into new positions successfully
Authors: Cirilo Randolph , Kleiner Brian H.
Published: June 2007

All firms provide some form of orientation for new employees. This article discusses how to make such programmesmore effective. Three components of orientation programmes are considered: pre‐orientation activities, orientation to the organisation, and orientation to the job. In each case, basic approaches and content are set forth, followed by the techniques used by successful and/or innovative firms. It is concluded that effective orientation programmes generally last longer than their standard counterparts, provide more substantive content, utilise more vivid presentation techniques and participative learning methods, and require more involvement from management and other staff members. Finally, recommendations for how to go about creating or revamping an orientation programme are made.
The end of management? managerial pasts, presents and futures
Authors: Morris Jonathan , Reed Mike
Published: June 2007

Presents 31 abstracts, edited by Johanthan Morris and Mike Reed, from the 2003 Employment Research Unit Annual Conference, held at Cardiff Business School in September 2003. The conference theme was “The end of management? managerial pasts, presents and futures”. Contributions covered, for example, the changing HR role, managing Kaizen, contradiction in organizational life, organizational archetypes, changing managerial work and gendering first‐time management roles. Case examples come from areas such as Mexico, South Africa, Australia, the USA, Canada and Turkey.
Organisational learning and the risks of technology transfers in China
Authors: Wong Yim‐Yu , Maher Thomas E. , Nicholson Joel D. , Feng Bai Alex
Published: June 2007

The transfer of technology from the foreign partner to the domestic partner has been a problem for international joint ventures throughout the world, but particularly in China. Because of the nature of organisational learning, especially in its tacit forms, such transfers can occur quite subtly without the foreign partner realising what has transpired until it is too late. The problem is complicated by the fact that technology is short‐lived and must be exploited within narrow time frames, the fact that the Chinese partner’s primary interest is in acquiring the foreign partner’s technology, and the fact that the foreign partner typically shows little interest in obtaining the Chinese partner’s unique non‐technical knowledge as an offset. This article attempts to show how technology transfers can be controlled in the first place and how the foreign partner’s competitive advantage can be preserved by acquiring the domestic partner’s unique knowledge of host country circumstances.
Hiring practices in the amusement park industry
Authors: Aragon Eliza , Kleiner Brian H.
Published: June 2007

Catalogues that the amusement/recreation industry in the USA has around 99,000 establishments, from theme parks to fitness centres and three broad groups, sports, performing arts and amusement/gambling within the industry. Gives in‐depth information about the kind of workers and earnings, etc. Looks at the type of hiring practices involved, especially the new hiring developments. Discusses in‐depth three California amusement parts at: The Disneyland Resort; Universal Studios, Hollywood; and Knott’s Berry Farm, and voices concerns over hire procedures.
New developments concerning the covenant of good faith and fair dealing
Authors: Williamson Jeffrey A. , Kleiner Brian H.
Published: June 2007

Discusses public policy exceptions for the majority (43 out of 50) of states in the USA, as against at‐will employment. Lists the 11 states that recognise good faith and fair dealing. Comments on public policy exception, implied contract exception, and good faith and fair dealing exception, with explanations of these. Gives some recommendations for employers such as a well‐written employee manual and the use of preventative measures. Sums up that firms should review how they extend job offers to future employees and how they communicate promotion offers to existing employees.
New developments concerning employee benefits and pensions
Authors: Garacci Tylor , Kleiner Brian H.
Published: June 2007

Posits that US companies are now recognising the challenge of holding on to qualified workers and making life as comfortable as possible, to keep these “assets” on board. States that, in the 1990s, workplace quality of life issues appear prominent. Glances at retirement, social security, the smaller firm and retirement provisions etc. Sums up that, increasing the odds must be worth the extra effort to safeguard employees’ future and their financial arrangements therein.
The downsized workplace
Authors: Beylerian Marc , Kleiner Brian H.
Published: June 2007

Argues that although downsizing and mass lay‐offs are a plague, they do not only affect US companies but also other areas in the industrialized world. Stresses they ruin morale, corrode loyalty and, for the displaced workers, cause a lot of heartbreak. Investigates the reasons for downsizing and looks at some of the major companies who have succumbed to it, including: General Motors, Sears, AT&T and IBM. Looks at the impact on survivors; companies’ responses’ downsizing impact on wages, staffing; and outsourcing.
New developments concerning academic grievances
Authors: Miklas Eric J. , Kleiner Brian H.
Published: June 2007

Explores some of the causes of conflict in academia, some examples of conflict, and finally what attempts to deal with conflict are being made. Lists and discusses the main causes of conflict as: faculty‐to‐student; student‐to‐student; faculty‐to‐faculty;and faculty‐to‐administrator. Gives examples of conflict and ways to handle grievances. Concludes, in a conflict situation, both sides must be prepared to bend a little to enable a satisfactory outcome.
Performance standards: defining quality service in community based organisations
Authors: Rector Perry , Kleiner Brian H.
Published: June 2007

Espouses the “Head Start” programme in the USA, which serves low‐income children and families through a network (in 1995) of 2,112 agencies. Shows how the Head Start programme has helped as a training guide for staff and parents on key elements of quality and quality services. Sums up that the implementation of changes to improve Head Start programme standards will be a difficult, but worthwhile, operation, as they will provide solutions to most problems.
The No‐fault attendance policy in the era of the family and medical leave act
Authors: Chough Sandy , Kleiner Brian H.
Published: June 2007

Concentrates on the “no‐fault” attendance policy and defines it as: employees to manage their absences; employers not to require reasons for absence in any form; and, based on either days or a related point system, employees to be terminated for work absence. Stresses workers sign up to this policy on entering employment. Gives examples of firms who have lost causes in violation of the Family and Medical Leave Act, and shows how, in a six‐point list, employers may avoid said violations.
The effect of downsizing on morale and attrition
Authors: Makawatsakul Nantaporn , Kleiner Brian H.
Published: June 2007

Concentrates on downsizing, the modern term for redundancy, which is, of course, no longer a short‐term “fix”. Notes that massive downsizing creates more problems than it solves – only rarely achieving its original financial objectives. Lists the three main types of downsizing as: workforce reduction; organizational redesign; and systematic strategies. Discusses the affect (negative) on morale for the staff left behind, who are called “survivors” here and also the displaced (or jobless) workers. Details the correct (less painful) procedures for downsizing within companies.
How to manage unpaid volunteers in organisations
Authors: Shin Sunney , Kleiner Brian H.
Published: June 2007

Discusses the necessary tools for effectively managing unpaid volunteers, with a focus on motivation. Emphasizes there are three volunteer types: spot volunteer, casual and targeting specific needs; second comes the more formal type of volunteer service; and third, the “pressured” volunteer from an employer or other area. Gives and in‐depth view of volunteerism and how they should be managed, efficiently and also with appreciation, by organizations that need to get the best from volunteers.
Electronic surveillance in the workplace
Authors: Lee Samantha , Kleiner Brian H.
Published: June 2007

Spotlights on the conflict between employees and employers over electronic surveillance and the workplace. Stresses that between the help that advanced technology has aided firms and workers, has also come the feeling that employees’ rights of privacy have been invaded by employers’ constant monitoring. Comments on companies’ liabilities and confidential information, along with employees’ privacy and the effects of monitoring. Concludes that employers need to clearly define to what extent they intend to monitor the workforce.
Developing customer relationships through Fair Trade: a case study from the retail market in the UK
Authors: Jones Peter , Comfort Daphne , Hillier David
Published: June 2007

Looks at the so‐called 7Ps of the retail market in the United Kingdom: product, price, place, promotion, people, process and physical evidence, along with customer service. Looks to address the issues of produce, placement, ethics and parasocial relationships, via a study of Fair Trade products in the UK retail marketplace. Defines what Fair Trade products are and how they are marketed in the UK. Sums up that it is in both retailers’ and consumers’ interests to build relationships with the growing Fair Trade ranges.
A new approach for estimating the tax advantage of leasing
Authors: Regalli Massimo , Tagliavini Giulio
Published: June 2007

The evaluation of the after tax cost of leasing is rather complex and financial operators often fail to emphasise the cost/benefit balance. We propose an analytical formula for the direct calculation of the true cost of leasing which does not involve the study of cash flows. Our discussion concerns the situation that we know best, the Italian case, which can easily be used more generally.
Honesty and trust in economic relationships
Authors: Zsolnai Laszlo
Published: June 2007

Trust is not a homogeneous phenomenon. In economic relationships different trust structures are at work, including distrust, negative trust and lack of trust. Perceived honesty and competence co‐determine the trust structures economic agents have in their interactions with others. Trust structures influence the way agents engage in economic relationships. Honesty and competence should be developed to improve trust in economic relationships. Ethics is not a luxury of advanced economies, it is an indispensable means to foster economic development.
A forensic analysis of business scandals: charges against scandalous companies
Authors: Dorweiler Vernon P. , Yakhou Mehenna
Published: June 2007

The term “scandal” has been associated with business, in both the business press and the general press. The main emphasis is in U.S. business, although other countries and individual companies globally are also included. This article analyses the main factors constituting business companies and their misuse in unlawful practices. Particular attention is given to criminal acts of corporate officers. Common practices are identified. This analysis is to identify conduct of corporations, as illustrations of “scandalous” conduct.
Safety and customer service: contemporary practices in diversity, organizational development and training and development in the global civil aviation industry
Authors: Appelbaum Steven H. , Fewster Brenda M.
Published: June 2007

The commercial aviation industry is an extremely competitive, safetysensitive high technology service industry. Socio‐technical systems, employees and customers must be the arenas of an organization’s core competencies. The implications are vast and pervasive affecting no less than the organization’s structure, strategy, culture and numerous operational activities. In this article, select findings of a human resource management (HRM) audit are compared to the findings of a review of the literature on diversity, organization development (culture) and training and development. The audit, conducted by 13 executives from their respective organizations, contains extensive data on airlines from nine countries from around the globe. In this article we seek to extend the discussion of excellence in safety and customer service to applied systemic organizational HRM issues and critical success factors. Human resource management (HRM) expertise is required now, more than ever, to spearhead internal marketing strategies in order to gain employee commitment in order to foster excellence in safety and customer service.
Innovative management model for performance appraisal: the case of the Palestinian public universities
Authors: Khoury Grace C. , Analoui Farhad
Published: June 2007

Appraisal is recognised as a crucial step towards the development of human resources and their performance. This article proposes an integrated, innovative model for managing the performance appraisal process of full‐time faculty members at the Palestinian public universities in the West Bank. The integrated model SOFIA is a result of an empirical study of the impact of performance appraisal process on faculty members in five major universities. In constructing this model, several issues including setting a clear institution’s strategy, participation in goal setting, coaching, two‐way communication between faculty members and their superiors, feedback, developing and rewarding faculty members have been emphasised. Also, it is recommended that external factors that may influence faculty members’ performance, appraisers’ training and top management support and ownership of the process must be seriously considered. The obstacles to the application of the proposed performance model and possible solutions have been explored. In light of the above, relevant conclusions have been reached.
The impact of motivating factors on implementation of ISO 9001:2000 registration process
Authors: Williams Joseph A.
Published: June 2007

Focuses on a study about major innovation in the ISO 9000:2000 registration process. Shows that the application of the behavioural science field is an excellent strategy for businesses to use to help improve investment return on ISO 9001:2000. Reckons that, in order to maximise benefits from implementing ISO 9001:2000, companies should approach the process using an organizational behaviour strategy, to ensure motivation involving the workforce.
Effective grievance handling procedures
Authors: Hunter Sonia , Kleiner Brian H.
Published: June 2007

A grievance may be defined as any dispute that arises between an employer and employee, which relates to the implied or explicit terms of the employment agreement (Britton, 1982:12). The validity of a grievance depends upon whether or not there is “just cause” or reason for such complaint. Certain tests are used in determining whether a company had just cause for disciplining an employee (BNA Editorial Staff, 1959‐1987:1). Anyone having an affiliation with an organisation can file a grievance on behalf of or against that organisation. Some of the most common complaints by employees include unfair treatment by the employer, broken employment agreement, and employer communications and defamation. The most common employers’ complaints are absenteeism, insubordination, misconduct, substance abuse, unsatisfactory performance, and safety and health violations. For grievance handling to be effective, the employer has to follow certain guidelines. In disciplining employees, management should mainly use penalties such as warnings, suspensions, and discharge (BNA Editorial Staff, 1959‐1987:11).
New development concerning the effect of work overload on employees
Authors: Fong Kim , Kleiner Brian H.
Published: June 2007

Downsizing is a process to make a company more efficient and costeffective by eliminating nonvalue‐added work processes and people. Unfortunately, it has become a common business practice in today’s firms in order to stay competitive and strong. The practice, however, can be disastrous if the company does not treat the human aspect of the process. During and after downsizing the workforce may suffer from what is known as the “survivor syndrome”. This article addresses the work overload felt by employees in the aftermath of a downsizing. Afirm’s effective management of downsizing is intricately related to the possible strategies of alleviating work overload and addressing employees’ concerns. This relationship is especially important between the organisation and the employees during and after the change. The success or failure of downsizing relies on the remaining workforce.
When to issue the company stock
Authors: Akkranupornpong Jirawat , Kleiner Brian H.
Published: June 2007

States that shareholders, as owners of the company, have a right to claim on a portion of the future profits of the business. Lists seven points given advantages of issuing stock for companies, and discusses the reasons for issuing stock and the different types. Contends that the reason for success in issuing stocks is that markets realise when there is excellent management and success for a company.
How to hire employees effectively
Authors: Lin Yei‐Fang , Kleiner Brian H.
Published: June 2007

The selection process involves mutual decision making. The organisation decides whether or not to make a job offer and how attractive the offer should be. The job candidate decides whether the organisation and the job offer will fit his needs and goals. Selection of the best person from among many good candidates is a difficult task. Accordingly, several devices and techniques have been created to assist in this decision. To avoid hiring the wrong people, the company needs to develop an employee selection system.
New developments concerning benefits and retirement plans
Authors: Meneses Tracy L. , Kleiner Brian H.
Published: June 2007

The average American works for the majority of his or her adult lifetime. During those years there is a steady stream of income to keep up with living expenses. Most people look forward to that wondrous day when they can retire, relax and enjoy the rest of their life without going to work everyday. Pension plans, 401(k) and IRA’s are some of the ways working men and women prepare for this time in their life when they no longer have a weekly paycheck to rely on. Some are provided for by their companies, some are paid into by the worker, and some are a combination of both, but all are ways that each and every person can help to plan for their retirement so that that time can truly be an enjoyable one.
A practical guide to workplace reduction
Authors: Simone Andrew , Kleiner Brian H.
Published: June 2007

Now, more than ever, companies are taking part in workforce reductions. There are many names it can go by – reduction in force, downsizing, right sizing, eliminating redundancy, experiencing lay‐offs, cutting staff or reengineering. Most people would choose to blame the poor condition of the U.S. economy. While this may be true in some cases, there are usually many different reasons an organisation would undertake lay‐offs. No matter what an organisation calls it, there are effective and ineffective ways to accomplish this objective.
Radio frequency identification in retailing and privacy and public policy issues
Authors: Jones Peter , Clarke‐Hill Colin , Comfort Daphne , Hillier David , Shears Peter
Published: June 2007

Outlines the characteristics of Radio Frequency Identification (RFID) technology and shows the growth of retail interest in the technology’s introduction in the UK. Discusses privacy and public policy issues that are associated with RFID. Concludes that retailers have to address a series of privacy and public liberties, associated with RFID.
The potential for market timing abuse for mutual funds investing in the United Kingdom
Authors: Balsmeier Phillip W. , Broussard James S.
Published: June 2007

The current and ongoing controversy that has come to be known as the “Mutual Fund Scandal of 2003” was based in large part on abusive market timing activities that were allowed to occur in select mutual funds. There are many ways in which amarket timer can steal profits through short‐term trading activities but the primary opportunity arises in those mutual funds that invest in foreign shares of stock. This 2004 article looks at a sampling of those mutual funds that invest in companies based in the United Kingdom and evaluates the potential for abusive market‐timing activities.
E‐commerce in the pharmaceutical industry: threshold of innovation
Authors: Prasad Kanungo Rama
Published: June 2007

In the last two decades application of E‐commerce is evolving from technology driven to more user driven. Thus E‐commerce has become synonymous with communication, strategy and business practices. E‐commerce aids to exchange information and execute transactions among enterprises and individuals. It facilitates electronic adaptation of communication for business process via EDI (Electronic Data Interchange). More often R&D intensive industries like the pharmaceutical industry implements innovative technologies to gain competitive advantage in the market. E‐commerce provides the pharmaceutical industry with better mode of transaction to achieve competitive advantage and sustained growth. E‐commerce has a considerable impact on the business‐to‐business application, when a diverse group of enterprises become involved in the decision making process particularly in the pharmaceutical industry. This enhances the value of the industry through key underlying processes such as, high value drug innovation, clinical development and trial, project and people management, marketing and sales. This synchronisation of E‐commerce and corporate strategy creates significant value for this industry. The achievement of real value through Ecommerce has three major impacts. First, it enhances the value of the latest clinical developments; second, it increases shareholders’ value and third, it successfully reduces the time‐cycle of research and application. These achievements add substantial value to the industry. Therefore, this article reviews the application of E‐commerce and discusses its significance in the pharmaceutical industry. The theoretical discussion used in previous studies is also presented and four major aspects are highlighted explaining the success of E‐commerce in the pharmaceutical industry.