bluuebunny/crossref_metadata_2025 huggingface dataset:
A formula of consensus in theoretical descriptions of the reality spectrum
Authors: Svensson Göran
Published: June 2007

Purpose

The topic of this paper strikes the golden mean rather than the extreme ones. The purpose is to describe frameworks and processes that strive to balance and unite conceptual opposites (so‐called “halves”) of the reality spectrum in different areas of literature.

Design/methodology/approach

Two related frames of reference in the area of inventory management are used to underpin and illustrate the frameworks and the processes to identify and manage conceptual halves in theoretical descriptions of the reality spectrum.

Findings

The tendency to focus on just halves (or lesser pieces) of the reality spectrum in theoretical descriptions of intangibles derived from research efforts creates a kind of blinkers‐syndrome, which is not enough to achieve a thorough understanding of the reality spectrum at hand.

Research limitations/implications

Current and forthcoming theoretical descriptions of intangibles would benefit from paying attention to the underlying message transmitted through the formula of consensus. It is important to remember that the formula of consensus is not only restricted to the counterparts, but also stresses the importance of the reality spectrum between conceptual halves in terms of the compatibility and the complement between the counterparts.

Originality/value

There are numerous halves in theoretical descriptions of the reality spectrum that are related to one another in areas such as constructs, strategies, perspectives, approaches, methodologies and principles. A formula of consensus is therefore introduced which consists of three ingredients (i.e. counterview; compatibility; and complement). It contributes to bridging the dissension of conceptual halves over time and across contexts in theoretical descriptions of the reality spectrum.
Development of a mathematical model for the heat transfer of the system man – clothing – environment
Authors: Geršak Jelka , Marčič Milan
Published: June 2007

Purpose

To develop a mathematical model of the heat transfer from human body to environmental air that will be numerically solved by a personal computer.

Design/methodology/approach

Development of the heat transfer model for the system man – clothing – environment is based on studying all forms of dry heat transfer (radiation, convection and conduction).

Findings

The advantage of the model for heat transfer is the ability of the fast evaluation of heat transfer for various textile materials incorporated into the clothing system under different ambient conditions.

Originality/value

Modelling the heat transfer is original and has an important contribution to thermal comfort.
Developing a Framework for Supply Chain Management
Authors: Spens Karen M. , Bask Anu H.
Published: June 2007

It has been suggested that successful Supply Chain Management (SCM) requires the understanding and management of three important issues: who are the members in the supply chain; which supply chain processes link them; and. What type/level of integration do these supply chain processes require? This article is based on an extended conceptual framework developed by previous researchers and provides an application in a health care setting. The main purpose of this work is to test the usefulness and to increase the understanding of the framework in a case environment. The objective is to assess the applicability of this supply chain framework for managerial purposes.
Research approaches in logistics
Authors: Craighead Christopher W. , Hanna Joe B. , Gibson Brian J. , Meredith Jack R.
Published: June 2007

Purpose

The purpose of this research is to track the evolution of logistics research with a focus on the methods and orientation of the research from the past to the present. Specifically, this paper investigates the evolution of logistics research methodologies in an attempt to address previous calls for a paradigm discussion aimed at assessing the current direction and proposing a future direction for research in the logistics discipline.

Design/methodology/approach

The authors chose a previously established framework which describes and evaluates alternative research paradigms. A content analysis of articles in selected journals allows published research of the logistics discipline to be evaluated and categorized. The categorization process uses a two‐dimensional framework which then allows the authors to classify research into cells in a matrix which represent a variety of research paradigms.

Findings

The results illustrate that the methodologies employed in logistics have evolved during the period of analysis. The logistics discipline appears to focus on survey‐based research in an attempt to examine attitudinal and behavioral aspects of logistics interactions. Significant amounts of research are also conducted with simulation and mathematical modeling while case study and action research methods comprise a relatively small but growing portion of published logistics research. Nevertheless, the results of the research support the conclusion that the logistics discipline is diversifying its research efforts and expanding the array of issues addressed.

Research limitations/implications

The results are based on a thorough literature review along with the use of well established research frameworks and methodologies. Nevertheless, the research focuses on analyzing the content of logistics discipline research in specific outlets and during specific periods of time. Therefore, while the authors believe the results provide a useful guide for assessing the evolution of research in the discipline, it is not all‐inclusive in nature.

Practical implications

Based on our research results in general logistics, researchers appear to be responding to the evolution of the discipline by expanding their efforts to conduct applied research. It appears that common interests are being identified and in many cases, academicians and practitioners are working together to build an alliance designed to benefit the discipline by building on the strengths of each group.

Originality/value

Research plays an important role in furthering any discipline by enhancing our understanding of issues pertinent to those studying and practicing the discipline. This paper helps academicians and practitioners of the logistics discipline to better understand the direction of the profession and to assist us in shaping the future of the discipline.
Logistics Organization and the Information System
Authors: Schary Philip B. , Coakley James
Published: June 2007

Information technology is changing the nature of logistics organization. It is reducing the cost of transactions and redefining organizations and their interconnections. This paper examines the impact through the concept of transaction costs. This leads to discussion of current trends toward electronic integration and outsourcing of logistics services. The use of advanced information technology is redefining the role of the logistics manager.
Development of a Total Logistics Concept: A Method for Improving Logistics Performance
Authors: Ploos van Amstel M.J. , Verstegen M.F.G.M.
Published: June 2007

Industrial enterprises are having to meet changes in customers' requirements at ever shorter intervals. The life cycles of products are becoming shorter, the pay‐back time of development costs likewise. Various concepts, such as Just‐in‐Time (JIT) and Total Quality Control (TQC) have been developed to meet the ever stricter demands made on products, their production and distribution processes; demands which may well be even more stringent in the liberalized Europe of the years following 1992.
The Challenge of Change: Logistics in the New Europe
Authors: Cooper James , O'Laughlin Kevin , Kresge James
Published: June 2007

Europe today represents one of the world's fastest developing market‐places for both goods and services. Rapid changes in the business, political and regulatory environments are placing considerable stress on companies in Europe, whether national or international in their orientation. For many companies, these events are coincidental with the process of evolving into global businesses, which adds another degree of complexity to the logistics management challenge in Europe. In recognition of these major developments, the Council of Logistics Management (CLM) commissioned a comprehensive study of European logistics, which was undertaken jointly by Andersen Consulting and the Cranfield School of Management's Centre for Logistics and Transportation during the course of 1992. This article identifies the key logistics issues that arise from the challenge of the new Europe and suggests how management can successfully respond to the challenge of change.
Emerging Physical Supply Systems for Russian Retailers of Consumer Durables
Authors: Beier Frederick J. , Ardishvili Alexander
Published: June 2007

The research project gathered data over a two year period from retailers of consumer durables in the city of Moscow. The objective was to measure the characteristics of existing channels of distribution and procurement practices for this particular segment of the retailing industry. Survey data are analyzed against a theoretical background of distribution channel development in order to test the usefulness of these concepts as a means of anticipating changes in this emerging economy. The potential for logistics economies is used as a measure of effectiveness.
European Logistics in Transition: Some Insights
Authors: Bagchi Prabir K. , Skjott‐Larsen Tage
Published: June 2007

Europe is in the midst of major changes that have a significant impact on the business environment. As a result, logistics is undergoing radical redesign in most major European corporations. Relying on case studies, discussions with logistics professionals and contemporary literature, the authors present several propositions which capture the major trends in European logistics. The authors analyze the logistics strategies of leading European companies and offer a methodology for classification of companies according to logistics excellence. Europe as a homogeneous market is far from a reality. In leading companies executives realize the geographical differences and manage logistics accordingly.
The U.S. Customs Modernization and Informed Compliance Act: Implications for the Logistics Pipeline
Authors: Jones Carr Carolyn M. , Crum Michael R.
Published: June 2007

U.S. Customs administration plays an important role in the structure and efficiency of international logistics. The Customs Modernization and Informed Compliance Act was passed in December 1993 with the objective of improving the efficiency of the U.S. customs process. The principle logistics benefits for the trade community and the means by which they are to be accomplished include faster clearance and lower transaction costs via increased automation and remote entry, and decreased congestion at ports of entry via a reduction in the number and complexity of formal entries. These gains are offset somewhat because some traditional Customs responsibilities have been shifted to importers of record. This will increase their compliance costs and penalty risk exposure. The key changes presented in the act and potential implications for the parties involved in the importing process are described.
Structural Changes in the Supply Chain
Authors: Abrahamsson Mats , Brege Staffan
Published: June 2007

Logistics is changing from a focus on cost reduction and service improvement at the firm level to an emphasis on supply chain restructuring and organizing to increase overall efficiency and effectiveness. In this article, we focus on structural changes in the supply chain, the results of which are the reengineering of materials management, physical distribution and sales activities. Using case studies, we identified five different structural changes which affected the organization of logistics, marketing and sales activities. By using modern information technology, it was possible to centralize physical and administrative activities and, at the same time, maintain a decentralized sales organization. Total distribution costs were reduced by 30‐50 per cent and customer service was significantly improved.
Central Distribution in Europe: A Multi‐Criteria Approach to Location Selection
Authors: Ashayeri Jalal , Rongen Joost M.J.
Published: June 2007

This paper describes a conceptual framework for developing new distribution structures. In real life decision‐making, optimal regions to locate a distribution center take into account both quantitative and qualitative factors. An adjusted kuehn‐Hamburger model is suggested to minimize transport and location costs and a Grid model is used as an alternative approach in case of missing data. The outcome is refined on quantitative and qualitative criteria by application of the Electre method. This framework is applied to a major telecom company's European distribution.
Retail Logistics in France: The Coming of Vertical Disintegration
Authors: Paché Gilles
Published: June 2007

Since the end of the 1980s, logistics in French mass distribution has undergone a progressive vertical disintegration, with contractors taking a greater role in physical distribution. While food retailers state in the professional press that this disintegration has the inevitable consequence of leading to contractual based relationships rather than transaction based relationships, the reality appears to be to think in terms of price competition with short‐term contracts renewable at the expiration date. There is a lack of intent to share capital investments in outbound logistics between retailers and contractors to improve customer service. The few current experiments in relational contracts may mean a possible change of strategy whose interpretations and limits will be described in this article.
Supplier‐Customer Relationships and Company Performance
Authors: Groves Gwyn , Valsamakis Vassilios
Published: June 2007

This paper describes preliminary research into the effect of different approaches to supply chain management on manufacturing company performance. Three generic models were developed to describe the ways in which manufacturers manage relationships with their major suppliers and major customers. A set of financial and non‐financial practice and performance measures was selected. Practice and performance data were collected from 74 U.K. manufacturers from the clothing and electronics industries. Data supplied by participating companies were used to test the appropriateness of the three generic models, and to investigate the ways in which their supplier‐customer relationships impact upon their performance.
Supply Chain Strategy: Its Impact on Shareholder Value
Authors: Christopher Martin , Ryals Lynette
Published: June 2007

In the last few years there has emerged a strongly held view that the ultimate purpose of the firm is to maximize shareholder value, that is the long run worth of the business to its owners. Many influences clearly impact upon shareholder value, but there is a growing recognition that the supply chain strategy employed by the firm can have a significant effect. This paper examines the concept of shareholder value and the related organizational framework of Value Based Management (VBM) and explores the connections with supply chain strategy.
The Development of Electronic Markets in Logistics
Authors: Vidar Gudmundsson Sveinn , Walczuck Rita
Published: June 2007

Logistics integration through market systems is the coming revolution in supply chain management. A number of systems have been attempted facilitating documentation exchange, matching of supply and demand, and providing other essential links and information. However, such systems have had limited success raising important questions about whether a truly useful global system can be developed. In this article, we conceptualize development of an all‐inclusive system termed the Logistics Brokerage System.
Making Warehouses Healthier
Authors: Ballard Rick
Published: June 2007

Describes the “Health Check” – an investigation of critical activities
in warehouses which incorporates reviews of people′s perceptions,
technology applied and systems used, in order to produce a rapid
evaluation statement. This report identifies three levels of possible
improvement from immediate action, involving little or no capital
expenditure, to longer projects with significant capital investment.
Supplier‐Retailer Collaboration in European Grocery Distribution
Authors: Walker Matthew
Published: June 2007

Describes a research project conducted throughout Europe, aiming to establish the extent of collaboration in the grocery supply chain and to quantify the true benefits of increasing “partnerships”. Addresses two of the six areas of collaboration identified by the study: product, and information flow. Looks at the state of collaboration in various European countries, the opportunities presented by the use of electronic data interchange and the potential for cost reduction.
Strategic logistics management – the challenges ahead
Authors: Sandelands Eric
Published: June 2007

Looks (in this special issue), at technology strategies in manufacturing and how it may pan out in the next decade, covering logistical future; information challenge; 21st century manufacturing; and 21st century service industries. Posits feelings about product life and the “throw away lifestyle” of the modern era. Discusses core business of companies and a possible scenario for them. Itemizes differing industries from the automotive to information systems, computes, the Internet and airlines. Lambasts companies’ approaches to “pooh‐pooh” modern thinking and urges modern thinkers to eschew the “Luddite” reaction to change.
Manufacturing strategy ‐ keeping it relevant by addressing the needs of the market
Authors: Hill Terry
Published: June 2007

The key role of operations in the success of a business is never in question. Its relevance and essential role in the continued success of companies in an increasingly competitive world is critically important as many of the order winners and qualifiers in markets are provided by the operations function. The need for the teaching and research agenda to reflect the strategic contribution by operations is an essential change in the mix of the academic portfolio.
How do supplier relationships contribute to success in conference and events management?
Authors: Ogden Susan M. , McCorriston Eileen
Published: June 2007

Purpose

The aim of this paper is to report the findings from a survey of UK conference and event managers, which highlights the benefits that can accrue from supplier management within this sector.

Design/methodology/approach

A survey of venue managers covering a cross‐section of venue types was used.

Findings

A significant proportion of venue managers report having long‐term supplier relationships, placing considerable value on the non‐financial benefits that can accrue from long‐term supplier relations featuring mutual trust and good working relationships. These include consistency, responsiveness and flexibility in service delivery. Additionally, the familiarity of regular suppliers with the venue and its procedures, can lead to seamless service delivery to the customer and free‐up venue managers time.

Research limitations/implications

The research design provides a one‐sided view of supplier relationships.

Practical implications

Attention is drawn to the performance benefits arising from building supplier relationships and offers guidance as to how these can be sustained by avoiding the pitfalls on long‐term relationships. In doing so, the findings legitimise the importance of taking non‐financial considerations into account when awarding or renewing supply contracts.

Originality/value

This paper applies lessons emerging from research on supplier relationships to a growing, but under‐researched, sector of the hospitality industry.
A model of customer retention of dissatisfied business services customers
Authors: White Lesley , Yanamandram Venkata
Published: June 2007

Purpose

The purpose of this paper is to present a theoretical framework of the factors that potentially influence dissatisfied customers to continue purchasing from their existing service provider in the business‐to‐business (B2B) services sector.

Design/methodology/approach

This review paper synthesises the findings from previous studies on switching barriers, and relationship variables, dependence, and calculative commitment.

Findings

Five major factors deter customers from switching to an alternative service provider: switching costs; interpersonal relationships; the attractiveness of alternatives; service recovery; and inertia. These factors are mediated by dependence and calculative commitment.

Originality/value

This is the first comprehensive study of the factors that potentially influence dissatisfied customers to remain behaviourally loyal to a service provider in the B2B services sector. This important study has significance for marketers in developing strategies for customer retention and service recovery.
Internet retailing quality: one size does not fit all
Authors: Francis Julie E.
Published: June 2007

Purpose

The objectives of this paper are to examine the stability of the dimensions of quality across various categories of internet retailing and to identify the quality criteria that are associated with each category.

Design/methodology/approach

Interviews are conducted to examine the quality requirements of internet shoppers relative to four categories of internet retailing. A quality criteria model (or RECIPE) is developed for each category and a comparison of the instruments is performed.

Findings

All four categories of internet retailing involve quality dimensions of “web site”, “transaction”, “delivery”, “customer service”, and “security”. However, the criteria within these dimensions are not stable across the categories. Most of the differences relate to the transaction and fulfilment processes.

Research limitations/implications

In measuring and managing internet retailing quality, “one size does not fit all”. Quantitative research is required to develop and refine quality measurement scales for the three categories of internet retailing for which such instruments do not exist.

Practical implications

Managers should use category‐specific quality management tools to ensure that the purchase and fulfilment requirements of customers are addressed adequately and appropriately.

Originality/value

Because most studies assume that all types of internet retailing are much the same, they have proposed general‐purpose scales for measuring quality. In contrast, the present study identifies and describes four category‐specific variations of internet retailing quality.
The Route to Total Quality Management – Part One
Authors: McDonnell John
Published: June 2007

Examines the background to TQM, principally from the perspective of the
Deming method. Closes with a brief comment about the application of TQM
in McDonnell’s home territory of Australia – a topic which will be
pursued in greater detail in a subsequent article.
Managing the Critical Processes that Drive Customer Satisfaction at
Whitbread
Authors: Pedrick Colin
Published: June 2007

Briefly outlines Whitbread Beer Company’s activities and background,
giving some reasons for the ailing market it has encountered. Details
two teams – customer management and customer service management – which
were initiated to combat this. Enumerates areas of improvement, from
basics such as understanding customer needs, to providing a meaningful
customer service, using BPR. Concludes with some recommendations for
establishing a process of leading quality and improvement.
TNT – providing customers with solutions to their problems
Authors: Jones Alan
Published: June 2007

Examines TNT, the first winner of the UK Quality Award in 1994, and
provides details of its operations. Examines the three main challenges
which the company faces (innovation, quality and marketing) and
discusses how the company has overcome them. Concludes by providing
results and details of TNT’s success.
Towards Self‐managed Appraisal
Authors: Bell Mike
Published: June 2007

Recounts the experiences of a line manager and consultant, and his
attempts to transform performance appraisal for the benefit of the
individual, manager and organization. Describes the methods by which
appraisal was handed back to the staff, using upward feedback from
internal customers and teams, and gives some of the learning points that
resulted. Concludes that a more “empowering” appraisal process can be
created which is better aligned with the needs of all stakeholders.
A Survivor′s Guide to Workflow
Authors: Brunwin Veronica
Published: June 2007

Describes the new generation of computerized workflow systems – by
automating the flow of documents and procedures throughout an
organization, they can increase the accuracy of clerical tasks, and can
therefore improve efficiency. Gives examples of areas where such systems
can be used effectively, such as processing insurance claims, business
process re‐engineering, claims adjusting, expense reporting and customer
account management, and considers the suspicions surrounding workflow
systems, and the benefits.
BPR – Help or Hindrance to Learning?
Authors: Limited Adaptation
Published: June 2007

Reports on the COBRA project, (constraints and opportunities in business
restructuring – an analysis). Conclusions of its study were that
successful introduction of new patterns of work can and often does occur
quite independently of business process re‐engineering (BPR). According
to Professor Coulson‐Thomas, it is too soon to dismiss BPR, which can be
useful in appropriate circumstances of corporate transformation.
Career Development for High Fliers
Authors: Bates Terry
Published: June 2007

Reports on a recent survey by GHN Career Management Consultants who suggest companies are not making the best use of high fliers. Provides a method of identification of high fliers, both practical and attitudinal and supplies development plans, such as learning in groups and mentoring. Concludes that for high flier development, individual reaction to formal or informal learning should be taken into account to develop a full range of styles.
Self‐managed learning theory and practice
Authors: Peckham Mike
Published: June 2007

Defines self‐managed learning and explores some of the issues
involved. Discusses the continuum relationship between developers and
learners who are trying to take responsibility for their own learning.
Describes a programme developed by consultants to establish individual
responsibility for long‐term learning.
The people investment process at Solihull Council
Authors: Collins Donn
Published: June 2007

Reports on the first and biggest unitary authority in the UK to
achieve the Investors in People standard, Solihull Council, and the ways
in which the standard was achieved. Discusses the processes and vision,
and the role of managers and teams in communicating via appraisals and
team briefings. Provides an evaluation of the procedures and results,
and concludes that, although the standard has been achieved, Solihull
Council still sees room for improvement.
Dialogue in the public sector
Authors: Bell Mike
Published: June 2007

Describes how dialogue is increasingly used as a transformational tool ‐ in communication, relationships, performance and organizational development. Reports on how it works with reference to a department in a public sector organization, where key issues and needs that need to be addressed were revealed, which will hopefully lead to a new strategy for success.
Post‐incident support in practice
Authors: Lilley Melanie
Published: June 2007

Being a potential victim of violent crime is an increasing hazard for staff of companies in certain sectors, especially late‐opening retail outlets, particularly those selling alcohol or drugs, and banks. Describes the specialized form of counselling referred to as post‐incident support, used by some companies concerned about the impact of incidents on their employees. Budgens Supermarkets and Thresher, Whitbread’s drinks retailing arm, have both used the service.
Communicating Total Reward at O2
Authors: Fyffe Rachel
Published: June 2007

Purpose

This paper looks at reward structures for employees at O2.

Design/methodology/approach

O2 gave pensions and share plans a complete communications facelift. They set up drop‐in surgeries and introduced a Total Reward website.

Findings

O2 saw a huge increase in understanding of how share plans work. There was a steady increase in pension scheme membership and the reward website was viewed very positively.

Originality/value

The hope is that the understanding that people have of their total package will mean that they feel better equipped to make good choices about their benefits, and crucially, they will have more of an appreciation of the investment that O2 makes in them.
Get group agreement fast
Authors: Lewis Clive
Published: June 2007

Purpose

The purpose of the paper is to consider how facilitation can be used specifically in teams when consensus is required.

Design/methodology/approach

The paper discusses how facilitation can be used in teams.

Findings

Finds that teams which mine for the collective intelligence of all members engage people and come to decisions that team members own.

Practical implications

Suggests that hurried or imposed decisions will fail to get the support of the team. In this way, management is contributing to its own failure. Points out that facilitators need both a set of generic skills and specific techniques which they can apply to group decision‐making.

Originality/value

Argues that the skills of facilitation in ensuring that people are heard and valued equally are essential to such decision‐making.
Managing racism in the workplace: the Lancashire County Council approach
Authors: McPherson Blair
Published: June 2007

Purpose

The paper aims to discuss the management of racism in the workplace in the context of the row over racism in the UK reality‐TV program, Big Brother.

Design/methodology/approach

The paper shows how bullying or personality clashes can escalate into claims of racism and gross misconduct. It highlights the importance of establishing a culture where everyone takes responsibility for challenging racial and sexual stereotypes, ageist comments and insensitivity towards people with a disability. The paper describes Lancashire County Council's strategy for developing managers' people‐management skills based around one‐to‐one executive coaching and mentoring.

Findings

The paper advances the view that, if all staff feel valued, respected and treated fairly, the organization they work for is unlikely to be characterized by bullying, harassment and discrimination. This requires managers to become more sensitive to people's needs and to improve their leadership skills by gaining insight into how their behaviour affects the people they manage.

Practical implications

The paper makes clear that, if bullying, harassment, prejudice and discrimination are present in the workplace, managers must take action, set standards of behaviour and spell out their expectations.

Originality/value

The paper highlights the key role of people management and a healthy organizational culture in combating discrimination on the grounds of race, gender, age or disability.
Promoting security awareness and commitment
Authors: Spurling Phil
Published: June 2007

Sees security awareness promotion as part of the overall
organization – its culture, philosophy and vision. Presents a case
study of a major Australian organization. Traces the history of computer
security, how commitment was built and the security awareness
initiatives which were rolled out.
The utility of information systems views of CEOs and information system executives
Authors: Yasin Mahmoud M. , Quigley John V.
Published: June 2007

Examines the views of 25 chief executive officers and their
information systems executives on the utility of information systems in
their organizations. Detects a gap between these two groups of
executives with regard to their satisfaction with information systems
and those who run them. Concludes that such a gap must be eliminated
through training and education, if information systems are to be
effective in achieving a strategic competitive advantage for the
organization.
Mobile secure telephones
Authors: Brookson Charles
Published: June 2007

Describes GSM, a TMDA digital radio system which has more than 120 operators in over 60 countries and allows international roaming with only a contract between operators to initiate the agreement. Details the security services provided for the protection of legitimate users, the measures taken to exclude unauthorized users and the procedures implemented to minimize international roaming problems.
Scholarly resources on the Internet
Authors: Butler Julene
Published: June 2007

If you think the Internet contains only library catalogs, weather
reports and games...read on! It may surprise you to know that serious
researchers can access a vast store of resources simply by exploring the
Internet. This article describes two categories of scholarly Internet
resources: peer‐reviewed electronic journals and academic discussion
lists.
Students access biology and art history images over campus network
Authors: Carrillo Pat
Published: June 2007

In her 25 years of teaching biological sciences, Professor Mary Coyne
has sought appropriate diagrams and images to illustrate the concepts of
what she terms a visual discipline. Until recently, she used both slides
and overhead transparencies during lectures – methods which she
found inflexible, colorless, or boring. Moreover, these methods
constantly thwarted her goal of new and better ways to illustrate a
point. Frequent refocussing of the slide projector frustrated her by
interrupting the flow of her lectures. Worse still was the scarcity of
study review materials available for students. One slide carousel left
on reserve at the library was never enough, nor was slide projection a
practical study method.
The RepoMMan project
Authors: Green Richard , Dolphin Ian , Awre Chris , Sherratt Robert
Published: June 2007

Purpose

The purpose of this paper is to report on the work of the JISC‐funded RepoMMan project, which is developing a tool that will allow users to interact with a Fedora‐based institutional repository. The tool facilitates user interaction with the repository whilst developing content, using a browser interface, and will bring partial automation to the process of assigning metadata to objects, as they are made accessible to a wider audience.

Design/methodology/approach

The development of the RepoMMan tool is user‐needs‐driven and the project team has conducted face‐to‐face interviews and an online survey with potential research users. The findings from these parallel approaches have provided an insight into the needs of this group. Similar work will be undertaken with potential users in the teaching and learning community, and in administration. The RepoMMan tool utilises BPEL to orchestrate a range of web services.

Findings

Potential user needs are many and varied. The RepoMMan tool will be the basis for flexible user interaction with a repository during the development of materials; the web‐service approach also allows for the development of a range of ways to access repository objects appropriate to the needs of the content.

Originality/value

The results in this paper highlighted the potential value of a repository for general day‐to‐day purposes: the RepoMMan workflow tool is being designed to adapt to these purposes as required.
Previewing the Revolution: An OCLC ILL Feasibility Study
Authors: Smith Jane
Published: June 2007

In the past three to five years, those of us working in Interlibrary
Loan have seen an increase in the number of local “home‐grown” electronic
ILL systems. Typically, these systems were designed in response to
patron desires, but sometimes the electronic requesting systems were
created to help Interlibrary Loan staff. After all, it is much easier
to read a printed request than a handwritten request.
Designing an Innovative Authority Control System in a PC Environment
Authors: Eyler Wendee , Mooney Margaret
Published: June 2007

For libraries without an integrated online catalog equipped with an
automated authority control function, the maintenance of an authority
file is a highly complex and time‐consuming task. Although LC′s name and
series authority records are readily available on OCLC, neither holdings
nor local information can be added to these records and retained for
future use. For the most part, libraries resort to maintaining a local
authority file on 3 × 5 cards to assist in cataloging decision‐making.
Training technical services OCLC users
Authors: Smith Terry
Published: June 2007

Like many librarians in this era of shrinking budgets, I usually feel
too busy with my day‐to‐day tasks and supervisory duties to spend much
time contemplating the big picture. Recently, though, a couple of events
have motivated me to think about how we train library personnel to work
with OCLC.
Points of View
Authors: Smith Jane
Published: June 2007

In the last issue of OCLC Systems and Services we examined a feasibility
study being conducted by a few libraries and OCLC. This study was
designed to explore the possibility of linking a library′s local ILL
electronic request system to OCLC. The OCLC link eliminates the rekeying
of patron requests, which reduces the ILL staff workload and speeds
request inputting, both of which would be beneficial to any Interlibrary
Loan department. Of the four participants in the study, one site,
Southeast Florida Information Network, has entered its testing mode, and
only one site, Colorado State University, has successfully implemented
and is currently using this link.
The OLUC from an NACO point of View: Eliminating derived search keys
Authors: CannCasciato Daniel
Published: June 2007

The current resurgence of cooperative cataloging initiatives requires
that the Online Union Catalog (OLUC) search keys evolve to allow more
precise searching. OCLC has made great strides recently in ways to
search the OLUC (the scan title search being a tremendous improvement).
Two recent events, combined with the cooperative cataloging activities,
prompt this call for accelerated change in OLUC search mechanisms.
Phrase searching, until now not available (the scan search is only
partially there), must be brought into existence soon to support and
promote the renewed emphasis on cooperative efforts. In doing so, we
will all benefit. OCLC will get a more dynamic, cleaner database to
market and, increasingly, to repackage and sell. Catalog departments
worldwide will have a better source database and have an easier time
making greater contributions in cooperative programs. As for the derived
search keys, they don′t really need to die – withering from disuse would
be fine.
Web services access control architecture incorporating trust
Authors: Coetzee Marijke , Eloff J.H.P.
Published: June 2007

Purpose

This paper seeks to investigate how the concept of a trust level is used in the access control policy of a web services provider in conjunction with the attributes of users.

Design/methodology/approach

A literature review is presented to provide background to the progressive role that trust plays in access control architectures. The web services access control architecture is defined.

Findings

The architecture of an access control service of a web service provider consists of three components, namely an authorisation interface, an authorisation manager, and a trust manager. Access control and trust policies are selectively published according to the trust levels of web services requestors. A prototype highlights the incorporation of a trust level in the access control policy as a viable solution to the problem of web services access control, where decisions of an autonomous nature need to be made, based on information and evidence.

Research limitations/implications

The WSACT architecture addresses the selective publication of policies. The implementation of sophisticated policy‐processing points at each web service endpoint, to automatically negotiate about policies, is an important element needed to complement the architecture.

Practical implications

The WSACT access control architecture illustrates how access control decisions can be made autonomously by including a trust level of web services requestors in an access control policy.

Originality/value

The WSACT architecture incorporates the trust levels of web services requestors and the attributes of users into one model. This allows web services providers to grant advanced access to the users of trusted web services requestors, in contrast with the limited access that is given to users who make requests through web services requestors with whom a minimal level of trust has been established.
NCSA Mosaic: A Global Hypermedia System
Authors: Andreessen Marc , Bina Eric
Published: June 2007

This paper reports on an Internet‐based system for hypermedia
information discovery and retrieval and wide‐area distributed
asynchronous collaboration designed and built at the National Center for
Supercomputing Applications (NCSA). The system, called NCSA Mosaic,
integrates cleanly into existing Internet protocols, formats, data
sources, and environments, and provides powerful new capabilities for
using and sharing information across the Internet.
In Memoriam: Laurence R. Marcus, 1947‐1999
Authors: White Ted
Published: June 2007

An obituary for Laurence Marcus, On the Horizon political editor and author, 1996‐2000.
Trends Transforming the Universities of This Century: Virtualize, Disappear, or Transform
Authors: Inayatullah Sohail , Gidley Jennifer
Published: June 2007

States that four trends promise to dramatically change the university of the next century: globalization, virtualization, multiculturalism, and politicization, driven by economy and efficiency, technology, values and rights, and power and politics. The article explores the impact of these trends on the future of the university, presents possibilities for structural change, and offers probable scenarios for the future. The conclusions suggest that the Web and globalism may end the monopoly of the traditional university and paradoxically place the transformed university simultaneously at the center of society.
New Ventures for Colleges and Universities
Authors: Kennedy Tom
Published: June 2007

Anyone who has been a member of academia for any considerable length of time will resonate with de Bono and Machiavelli. Our universities do not usualloy befriend change and innovation; in fact, these institutions usually ignore them.
Let’s Get Real About the Future
Authors: Keller George
Published: June 2007

The paper argues with those US iconoclasts who would destroy all educational institutions and start again. Much of what is there is redeemable – in any case much of what they are arguing for already exists.
Time, Faculty and the Academy
Authors: Abeles Tom
Published: June 2007

Looks at the changing face of education and where it is going. Sees many changes brought about as the global economy develops, IT moves on apace and there’s a widening range of education providers.
.com Meets .edu: How Business Schools Are Tapping Virtual Markets
Authors: Weggen Cornelia C.
Published: June 2007

Highlights the growing trend towards e‐learning and the increased need for universities to accommodate the needs of a busy workforce who are engaged in lifelong learning. Considers the detail of who should own the content of the courses – faculty, the school or the e‐learning partner.
The Business of the University
Authors: Abeles Tom
Published: June 2007

Considers the role of universities in a changing environment and the deconstruction of the traditional Academy. Suggests that universities are now operating more like commercial enterprises; that at one time The Academy was supported by the institution, but now the intellectual element is just one aspect of the institution. Explores the notion of clicks and bricks.
Voting With Their Feet: Students, Faculty and the Future of Higher Education
Authors: Swogger Liesl
Published: June 2007

Looks at the challenges facing higher education in the future. Highlights the combined problem of unprecedented student demand for places and the acceleration in the retirement of existing professors that is facing North American higher education. Suggests that this problem has been at least in part addressed through the use of part‐time or adjunct professors. However, it is argued that these models create administrative problems and re not to the advantage of the professors or the standards of education. Explores the tension between academics and university administrators.
Environmental Education and Service‐Learning
Authors: Clayton Patti H.
Published: June 2007

Discusses the concept of service‐learning in relation to environmental education. Observes the similarities between the two concepts. Defines the service‐learning experience, provides brief guidelines for implementing a learning experience, gives examples of service learning and presents implications for action.
The Future of the Academy
Authors: Peat F. David
Published: June 2007

Presents a preliminary report of a meeting held in the village of Pari, Tusony in September 2000 of a group of scientists, economists, humanists and philosophers to debate the issues surrounding the future of the academy. Provides a summary of the broad and far‐reaching discussions, including the themes of: Elites, authorities and influence; Working definitions on the role of knowledge; Commonalities across disciplines; Ways of learning; Ethical issues; Distance learning; Compatibility of democracy and scholarship; Competition and the University; and Holistic education for the whole person. Concludes that there is need to continue these discussions.
Angels in Cyberspace
Authors: in Cyberspace Angels
Published: June 2007

This is a deliberately provocative article, about publishing research online and hosting encouraging discussion about online academic work.
The Manager’s Core Work in the New Economy
Authors: Henschel Peter
Published: June 2007

In present times of increasing change and uncertainty, managers need a real understanding of the way that people learn. Managers must strive to support a work environment that nurtures continuous learning. This article examines the principles that should help managers in their new roles and responsibilities, such as continuous learning, learning from customers, building on existing innovation, listening, observing and understanding.
The Limits to Competition for Italy’s Universities
Authors: Farabollini Francesca , Franzini Maurizio
Published: June 2007

In this issue A Voice from Pari comes from two participants at “The Future of the Academy” conference held in Pari in September 2001. Italian universities are in the midst of large‐scale reforms dictated by the Italian government. When one reads that, while graduates in most European countries can expect to start work in their early twenties, Italian students are not graduating until around the age of 27, it becomes clear why change is needed. Francesca Farabollini, pro‐rector of education at the University of Siena, and Maurizio Franzini, an economist at the same university, have been actively engaged in these reforms and present an analysis of the Italian situation and some reflections on the advantages and disadvantages of open competition in the university market place.
The Costs of Legacy‐based Thinking: Retro‐preparing for the Industrial Age
Authors: Peat F. David
Published: June 2007

The fifth is a series of articles looking at distributed competence software and performance base learning. This type of software offers real time solutions to person in learning, living and work situations. Performance base learning refers to the on‐task learning that accompanies the application of distributed competence software in school, in the community and in work settings. This article considers the positive and negative reactions of administrators to the substitution of these innovations in place of conventional learning undertaken by students.