bluuebunny/crossref_metadata_2025 huggingface dataset:
Microservices opportunity: Dawn of the open API era
Authors: Yanagawa Eiichiro
Published: July 2024

This paper explores the innovative and promising software engineering concept of microservices and the revolutionary architecture that is being built on modularisation approaches for systems and businesses using them. Increasingly, microservices have been thrust into the limelight as a transformative tool in software engineering. Microservices architecture, or more simply microservices, refers to a method of designing and developing software as self-contained, deployable components that can be combined to create services. This approach to development is extremely amenable to the current environment characterised by the proliferation of online services and accompanying noise about fostering FinTech partnerships. Indeed, the very concept and approach to development, operations and maintenance of microservices is progressive. It also sits at the opposite end of the spectrum from the highly integrated monolithic core systems of Japanese banks — both the massive self-run, in-house megabank operated systems and the shared regional bank systems. This paper defines each of these architectural elements and specifies their essential value propositions, which are as follows: faster to build; easier to maintain; quickly scalable; and able to leverage advanced analytics and security services offered by cloud providers. Microservices offer potential insights on a number of levels for banks currently facing issues from how to create loyal digital communities to establishing new digital customer relationships. The Japanese financial industry and banking industry spent about three years, beginning in 2015, to develop a legal framework for Open application programming interface (API) and fostered a Japan-style consensus, laying a foundation on which to build a new ecosystem.
Delivering sustainability improvements within a dairy cooperative
Authors: Wilson Richard
Published: July 2024

This paper identifies an approach on how to deliver sustainability within a large organisation, from initially a low base knowledge level. A summary of the overall methodology and steps in the process are presented. The paper sets out the sequence of events that could take place, from how to get started to some of the leadership challenges that you could expect to face. Clear improvements are demonstrated, which could be replicated. The paper concludes that with the ever-increasing role sustainability plays within a business, with the right mindset all businesses can benefit from the development and implementation of a clear sustainability plan.
The payment systems revolution: India’s story
Authors: Narendra Kumar N.V. , Thakur Abhishek , Raghuraj G. , Lalit Mohan S.
Published: July 2024

This paper discusses the evolution in digital payment systems in India. It describes how the role of cash in the country has declined since the mid-1980s following the Reserve Bank of India’s introduction of magnetic ink character recognition technology for cheque clearing. The paper shows how the Reserve Bank of India has continued to drive the development of technology-based payment systems, not only by introducing real-time gross settlement and the National Electronic Funds Transfer system, but also by establishing exclusive institutions for retail payments, such as the National Payments Corporation of India. The paper also discusses the steps taken to increase the use of digital payment systems throughout the country.
Finding the ‘next big thing’: US Department of Energy’s high impact technologies
Authors: Jiron Amy , Weber Collin
Published: July 2024

This paper highlights the US Department of Energy’s commercial building technology impact framework, the High Impact Technology (HIT) Catalyst, which enables building owners and operators to readily find and take advantage of energy and cost savings available by using emerging or underutilised efficiency solutions – ie the ‘next big thing’. Currently, existing buildings are being upgraded at a rate of 2.2 per cent per year, while upgrades in newly constructed buildings are on average 17 per cent greater.7 The HIT Catalyst prioritises technologies with the highest potential impact while creating pathways for two-way transfer of information, continuous improvement and flexible ‘on and off ramps’ for new, or emerging, scientific advances and evolving market conditions. The HIT approach focuses on the development of the most effective and valuable efficiency information and the dissemination of that information through proven deployment pathways. Core requirements-based activities create access points to technical expertise, ensure year-to-year consistency and address targeted audiences and sectors. Most importantly, the HIT Catalyst collects important data on market conditions and produces measurable results that show the value of the ‘next big thing’ as it propagates into adoption. Key to this data collection are adoption campaigns, which support and recognise early adopters in growing exemplary practices, from small pilots to large procurements that drive down costs and provide the foundation for participation by others. The HIT Catalyst is meant to be a one-stop shop for the information, resources and access to expertise necessary to support organisational energy savings and sustainability goals.
Can a total market ad strategy appeal to multiple ethnic groups?
Authors: Pashupati Kartik , Ellis Andy , Morse David
Published: July 2024

A Total Market approach refers to a strategy wherein marketers rely on a single marketing programme to reach all consumers, across general (or mainstream) and ethnic markets. Some advertisers believe that ethnic consumers can be targeted using a Total Market approach, while others argue that different targeting strategies are required in order to appeal to specific ethnic groups. A field experiment was conducted among 825 caucasian, Hispanic and African American adults in the USA. Participants were shown ads with either caucasian or ethnic models in order to examine the impact of model ethnicity on ad and brand attitudes among majority and minority ethnic consumers. The results Can a total market ad strategy appeal to multiple ethnic groups? © Henry Stewart Publications 2056-8002 (2016) Vol. 2, 1 70–83 Journal of Cultural Marketing Strategy 71 suggest that advertisers can use multi-ethnic executions to appeal to a broader ethnic audience without alienating the majority (ie caucasian/white) audiences.
Performance branding: Borrow from the past to win the future
Authors: Johnson Zenia , Leonard Tom
Published: July 2024

This paper discusses how the sophistication of social media advertising channels has democratised the skill set early adopters had to master to achieve low customer acquisition costs. As advertisers flood social platforms in the quest to become the next great company, advertising costs have skyrocketed. Brands (specifically, direct-to-consumer brands) that shift from a pure direct-response advertising strategy to one of building long-term brand value through performance branding will outlast those that do not.
Winning CFO backing for DAM implementation
Authors: Carroll Richard
Published: July 2024

Digital asset management (DAM) is a multifaceted system that affects many different components of an organisation and requires initial buy-in by several key staff members. By understanding the chief financial officer’s motivation, cultivating common allies and outlining the cost savings, potential users can demonstrate how DAM improves the bottom line and get the tools they need.
Optimising the cost equation in securities clearing, settlement and custody
Authors: Rathnam Venkatesh
Published: July 2024

Securities Clearing, Settlement and Custody as a business segment has gone through a long period of metamorphosis. Consolidation and sophistication has occurred at a business level; however, from an operating point of view there is an on-going need to constantly review operating systems and process in order to evolve a sustainable business model for growth. Systems and operating process that had previously ensured success are no longer the recipes for success in the new, changing world. Customised solutions, greater scrutiny of price and value, and cross synergies are dominating buyer behaviours in this demanding segment, which continues to play a key role in global capital flows. In this context, optimising cost equation in securities clearing and settlement is an attempt to look at an ideal operating model from a practitioner’s perspective. Focus on operation flows, constant attention to details, the holistic view of client relationship, and the cross-sell of capabilities are some of the success criteria recommended by the author as successful traits for a nimble forward-looking operating model required for the current and future needs. This paper provides a practical framework to readers, especially within the clearing and settlement domain to review their operating model on an on-going basis.
Lessons learned from COVID-19: Best practices for building a more resilient healthcare supply chain
Authors: Mcguinn Jackie Nguyen
Published: July 2024

The COVID-19 pandemic has posed unprecedented challenges to the US healthcare industry from a clinical, operational and financial perspective. Surges in suspected and confirmed COVID-19 cases have depleted supplies, most notably personal protective equipment; overwhelmed health system and hospital order/inventory management processes and systems, particularly those that are manual, paper based; and essentially wiped out revenues, with US hospitals losing an estimated US$1m per day in cancelled or delayed elective procedures (American Hospital Association. (June 2020) ‘Hospitals and health systems continue to face unprecedented financial challenges due to COVID-19’, available at: https://www.aha.org/system/files/media/ file/2020/06/aha-covid19-financial-impact-report.pdf). In this paper, we present insights from US healthcare supply chain leaders on how COVID-19 has impacted their operations and what steps they have taken to support clinicians and maintain patient care delivery. We include recent research on the impact of COVID-19 on the supply chain and commentary from industry organisations and thought leaders on important findings. On the basis of these industry insights and our own work to support both provider and supplier organisations in delivering critical supplies during the COVID-19 pandemic, we conclude with best practices for strengthening the supply chain moving forward.
Readers will gain knowledge around the following:
• How COVID-19 has impacted health systems and hospitals clinically, operationally and financially, including commentary and examples from US healthcare supply chain leaders on their experiences during the pandemic
• Why traditional methodologies, systems and processes for procuring products and managing inventory have failed under the sudden and sharp increase in supply demands
• The impact of the pandemic on the global supply chain, including the risks of procuring products from non-traditional suppliers to meet clinical supply needs
• The many ways health systems and hospitals have been financially impacted by the pandemic, including increased supply acquisition costs coupled with lower revenues and delayed cash collection
• Best practice supply chain advance preparation strategies aimed at strengthening supply chain resiliency and mitigating the negative impact of future disruptions to supply availability and delivery
Uncovering the foundational habits of a customer experience brand
Authors: Nair Mohan
Published: July 2024

Corporations are very eager to create a brand through their customers’ experiences. Much emphasis is currently placed on delighting the customer through experience mapping and journey optimisation. There exist, however, deeper foundational elements and habits that demand attention from employees at all levels of the business. Left to external brand exercises, and ignoring foundational habits, the brands will erode. This paper highlights two foundational habits: first, the ability of anyone in the organisation to uncover, solve and delight the customer by removing pain points; second, the ability for anyone in the organisation to be heard and understood through their own ideas to solve inherent challenges facing the market or the company.
Packaging degree programmes to drive demand
Authors: Trierweiler John , Sejpal Kinnari
Published: July 2024

‘Can you promote our programme?’ This question may sound familiar. As might the answer. Marketing each academic programme/degree/major is challenging due to inherent obstacles such as promotional inefficiency and allocation of finite resources. As such, the question really became about packaging of programmes as compelling products. In response, Rochester Institute of Technology (RIT) marketing and communications launched a pilot: in close partnership with enrolment management, we identified programmes that met a certain set of criteria and developed an area of study called New Economy Majors with a positioning strategy that laddered up to the master brand. The teams then collaborated with the provost and colleges to bring this promotional effort to life in the most effective and efficient manner. As a result, programmes saw enrolment success and at the same time the effort bolstered overall brand awareness for the university.
A study of the effect of protocol services on the image formation of Incheon International Airport
Authors: Park Jin-Woo , Lim Kwan-Young
Published: July 2024

This papers suggests ways of developing positive images of Incheon International Airport, taking into account the impact that the quality of protocol service has on the image of the airport, and the degree of customer satisfaction. For this study, structural equation modelling was applied to data collected from 163 people who used the VIP room. The analyses revealed that reliability and reactivity had a significant impact on the level of satisfaction. Also, reliability and confidence had a significant impact on the corporate image. In addition, it proved that customer satisfaction effected the airport’s image.
Transforming healthcare leadership: Integrating sponsorship ideals into pipeline development
Authors: Eatman Faith , Battle Brenda , Keeler Jason
Published: July 2024

Black women,1 Hispanic women2 and other traditionally marginalised workers tend to be concentrated in the most labour-intensive, lowest-paid jobs in healthcare, underscoring the need for diversity, equity and inclusion efforts by health and hospital systems to include a significant focus on creating pipelines and pathways for professional advancement within administration and executive leadership roles. University of Chicago Medicine (UCM), a leading research hospital system, recently launched a pilot sponsorship programme, designed by members of an employee resource group for women of colour, to increase exposure to growth opportunities for women employees of colour and to elevate awareness among white male senior leaders of their workplace experiences. By establishing a structured, professionally mediated and metrics-backed sponsorship programme pilot, UCM was able to formally support a process through which hospital leaders were: (1) made aware of the effect of structural racism on their workforce and workplace; and (2) given the tools and directives necessary to transform their own views on allyship and convert them into tangible actions to increase visibility and opportunities for women of colour within the pilot. The broader objective of this initiative and others like it is to increase Black, Indigenous, and People of Color (BIPOC) diversity representation among senior leaders at UCM from 28 per cent in FY2023 to 35 per cent in FY2025, reflecting the hospital’s vision to have more leaders who are representative of the community in which the hospital serves on Chicago’s South Side.
Reshaping supply chains: Leading to more sustainable business models
Authors: Etoimou Eirini
Published: July 2024

The COVID-19 pandemic’s widespread impact highlighted the importance of supply chain performance as a fundamental indicator for business continuity, as it was imperative to mitigate multilayered risks with financial and reputational impact for corporates. Transformation of supply chains requires a vertical and horizontal integration across the business with the involvement of all internal and external stakeholders, demand generators, policy and decision makers, and budget holders. Acting as the ‘glue’ among the company’s functions providing accuracy, visibility and transparency, it can generate and deliver long-term commercial benefits. Digitalisation plays a critical role within the post-pandemic era, supporting risk mitigation, visibility, real-time tracking and supply chain performance. Open and honest relationships, building trustworthy environments for both employees and suppliers, can support sustainable business continuity. Additionally, business can reap considerable quantitative and qualitative benefits from the structured supplier relationship management models. This paper analyses the areas where this transformation will materialise and its expected outcome, acknowledging challenging factors as part of this process.
Securing a service-oriented architecture (SOA) environment
Authors: Nagaratnam Nataraj , Nadalin Anthony , Muppidi Sridhar
Published: July 2024

Securing access to information is important for any business. Security becomes even more critical for implementations structured according to service-oriented architecture (SOA) principles, due to loose coupling of services and applications and their possible operations across trust boundaries. To enable a business so that its processes and applications are flexible, changes should be expected — both to process and application logic, as well as to the policies associated with them. Merely securing the perimeter with firewalls or routers is not sufficient for a flexible on demand business. Security must be factored into the SOA life cycle, reflecting that security is a business requirement, not just a technology attribute. This approach helps enable the capability to secure services. Another characteristic of SOA security is about rendering and using security functionality itself as security services. This paper discusses the SOA life cycle and security. It presents an SOA security model that captures the essence of security services and securing services. These approaches to SOA security are discussed in the context of scenarios, and observed patterns. The paper also introduces a reference model to address the requirements, patterns of deployment and usage, and an approach to integrated security management for SOA.
Users are an intelligence source: Are you leveraging them in your detection strategy?
Authors: Dudley Tonia
Published: July 2024

Users are a built-in army of cyber defenders — if they are properly educated and conditioned to do the right things. From entry-level clerks to C-level executives, employees whose jobs have little to do with IT or security nonetheless perform critical tasks, making them a target for phishing attacks. While over the years organisations have done a commendable job of making users ‘aware’ of phishing, too often security professionals blame people for security failures. In this paper, learn the many reasons why the blame game is not fair. Discover how phishing has evolved faster than most organisations have adapted. Learn the most common forms of phishing today and why it is imperative to train employees not only to recognise phish but to report, quickly and easily. See the importance of reiteration and developing ‘muscle memory’ in training, along with the value of communicating back to employees who flag e-mails that seem suspicious. Frequency matters in phishing awareness — the stats bear this out. Organisations that run phishing simulations at least monthly are twice as resilient to phishing attacks than those simulating less often. Further, grasp the value of user-generated phishing intelligence to security operations. This paper examines how prompt notification by vigilant users enables security operations centre (SOC) teams to respond to phishing threats faster, reducing dwell time and protecting networks. Gain an understanding of how a human-centric phishing defence fills the gaps left by secure e-mail gateways, which cannot catch every phish and security orchestration, automation and response (SOAR) solutions as well. Threat actors are patient, methodical and smart. They use the most powerful machine ever — the human brain. Discover how honing users’ intuition flips the script, turning phishing targets into active defenders, whose success is easily measured, maintained and improved.
The emergence of the Chief Digital Information Officer role and its influence on the future of digital transformation
Authors: Clayton Kari-Anne , Redshaw Wendy
Published: July 2024

As digital transformation, innovation and technology advance at a staggering pace, organisations need to rapidly adapt and ‘look beyond’ the horizon to remain relevant, competitive and proactive. Organisations are challenged by the complexities of competing digitally — keeping pace with agile delivery while remediating legacy infrastructure and addressing the need to transform technologies, processes, people, culture and organisational structures in a sustainable and holistic way. This paper aims to explore the leadership requirements and behaviours that organisations may wish to consider in the future and introduces an emergent role in the C-Suite ecosystem, namely the chief digital information officer (CDIO), which blends the triumvirate of digital business, technology and people/culture and shifts towards a sustainable business model rooted in value proposition, value creation and delivery and value capture. The discussion also builds on the five dimensions of logic and perspective, on the basis of which existing CIO, CTOs and CDOs define and differentiate their roles, suggesting how a CDIO may be differentiated from its peers with respect to value orientation and goal achievement as an example, while reflecting on the successes and challenges observed to date having practical experience in introducing chief digital information officers into the organisation.
The effects of breaches: A study of merchant programmes
Authors: Williams Branden R.
Published: July 2024

Breaches happen on a global scale with serious impacts on many of the firms that suffer post-breach. The media glamorise hacking as more prevalent than petty theft, while payment brands stand behind the Payment Card Industry Data Security Standard (PCI DSS) as the solution to keep merchants safe. With PCI DSS turning ten in 2014 — the same year that saw multiple high-profile breaches — members of the Merchants Acquirers’ Committee (MAC) wanted to understand how breaches affect both merchants and acquirers financially. This paper reports on primary research performed on the MAC members, specifically aimed at understanding the financial impact of breaches among merchants and acquirers. Please note, components of this research appear in an industry whitepaper authored by Branden R. Williams, as released in partnership with MAC.
Operational risk control: Société Geénérale and other well-known cases
Authors: Previtali Rita
Published: July 2024

This paper attempts to establish a parallel between Société Geénérale (SG) and other well-known cases in which operational risk control breaks or gaps led to massive losses and other devastating consequences to the financial institutions in which they occurred. This paper seeks to draw valuable operational risk control lessons that can be applied to the industry, analysing specific circumstances that seem to be present not only at SG, but also at other well-known institutions, such as Barings Bank, Morgan Grenfell, Allied Irish, Daiwa and Mizuho Securities, among others.
A new model for assessing the value of social media activity
Authors: Henry Mark , Harte Brian
Published: July 2024

Ever since social media became a natural part of the brand communications landscape, businesses have invested large amounts of time and money in increasing their reach across high-impact social media platforms. Brands can now focus on generating significant consumer engagement in social spaces and drive word of mouth, thereby generating earned media benefit. However, no agreed way to assess the value of that engagement exists, making it difficult to assess the value of investment in social media versus the value of investing in other marketing communications channels. To address this gap, the concept of social equivalent advertising value was developed. It was recognised that most social engagements could be classified into four simple categories – each designed to distinguish progressively deeper levels of consumer engagement – and that the cost of an equivalent non-social, e-marketing activity could be applied to each of the four categories. The metric values, both the breadth and depth of engagement that brands achieve, can be easily deployed to benchmark performance and to drive improved social marketing practices. It is therefore believed that it is a valuable new tool for marketers in their efforts to extract brand value from social media.
How to succeed in the new post-trade services landscape: Reduce risks, cut costs and get closer to clients
Authors: Scott Rob
Published: July 2024

This paper contains an analysis of recent developments in the European post-trade landscape for securities. It focuses on two broad themes and the consequences they will have for market participants and institutions offering support services: efforts by regulators and industry bodies to overcome the barriers to harmonisation detailed in the 2001 report from the Giovannini Group of financial experts and the implementation of a harmonised settlement system in the form of the Target2-Securities initiative, and the fallout from the financial crisis and subsequent global economic downturn. The paper argues that — thanks to economic and regulatory imperatives — both of these developments will lead to a growing trend away from institutions developing in-house administration capability and towards the outsourcing of commoditised back-office services and processes to specialist institutions where both scale and efficiency models can be leveraged.
Security of payments on the Internet: A central bank perspective
Authors: Beau Denis
Published: July 2024

While supporting the development of distant commerce, the Internet has also become an important media for associated payments. This expanding role of the Internet raises a number of challenges for the payments industry in the area of risks and security management. This paper presents the risk and security issues at stake with Internet payments, which range from user's identity misappropriation, to data interception or modification by an unauthorised third party, and reviews current fraud techniques in use (eg phishing, hacking of database). Against that background, it then provides an overview of current private initiatives addressing the security issues surrounding Internet payments, which have focused so far on two main areas — enhanced protection of payment data and improvement of techniques for identification and authentication — and describes the role played by central banks, given their broad interest in the efficiency and safety of retail payments.
Size, quantity and management capabilities: How Google updates AdWords to increase revenue
Authors: Taylor Andy
Published: July 2024

Google's primary source of revenue comes from paid search advertising, and it makes regular updates to make ad units more prevalent and attractive to searchers in order to invite more clicks. The vast majority of these updates can be categorised as changes to the size of ad units, the volume of ad units, and/or ad management capabilities afforded to advertisers. This paper explores the impact of Google's most significant recent changes in these areas, using Merkle advertiser data from some of the largest online brands to quantify the effects. It also offers insight into how Google is likely to expand advertising traffic in the future.
Aprons and algorithms: Meeting the service experience expectations of ‘generation picky’
Authors: Greenhalgh Tim
Published: July 2024

Continuous thinking is the undeniable future of all things retail – understanding how ‘share of experiences’ leads to happier customers and creates a future proof and distinctive proposition.
Corporate management and executive liability in the airport industry
Authors: Abeyratne Ruwantissa
Published: July 2024

In the past, an airport was simply a terminus, much like a bus terminus of that time, assigning it as the focal geographical point at which people gathered to embark on a plane for a journey by air, or disembark after an air journey. However, the traditional definition of an airport is being reshaped and refined to accord with the fact that airports are now complex industrial enterprises. Quite apart from the essential air-side support given by airports to landing and departing aircraft, there are commercial facilities provided for both passengers and the public within the terminal building by concessionaires who are specialists in their own fields of business. More and more, airports are evolving from being basic aeronautical infrastructures into complex, multi-functional enterprises serving the travelling public while at the same time catering to their commercial needs and those of others who visit the airport. Such enterprises include duty-free shops, speciality retail and brand-name shops, restaurants, hotels and accommodation, banks, business and office complexes, leisure, recreation and fitness centres, to name just a few. Current commercial activities at an airport bring to bear the relevance of business law in the day-to-day running of the airport. The most significant of legal elements in this context lie in the area of corporate negligence and liability. This paper addresses the areas of corporate management, corporate and executive liability and negligent entrustment.
Using the customer journey to optimise the marketing technology stack
Authors: Earley Seth
Published: July 2024

This paper discusses how to evaluate marketing technology (martech) software in the context of the customer journey. It describes the technologies that are used to engage the customer at each stage of the customer journey, beginning with search engine optimisation to enable the inbound engagement that brings customers to a website and informs them about the available products or services. The paper describes the different characteristics of the customer journey, such as the fact that it traverses multiple departments and requires support from many organisational processes and structures. The paper concludes that in order to develop an appropriate martech software stack, it is essential to take a holistic view of the customer journey and the technologies used to support it. This paper provides a detailed analysis of an engagement strategy that spans the entire customer journey and identifies the technologies that are used for each stage, from search to purchase, order fulfilment, use of the product, and support. As implementing a full complement of solutions is not always possible, this paper provides guidance on how to prioritise the selection of enabling software, to guide the investment strategy by identifying those technologies that offer the greatest value to the organisation.
Leveraging human and financial resources to meet higher compliance expectations
Authors: Niemi Dr Ilona
Published: July 2024

The ongoing digitalisation and data-driven approaches in financial services require compliance functions to meet higher expectations. The compliance teams have increasingly obtained a role as trust enablers for the corporate brand and guardians of company reputation. To deliver value in the digital age, compliance must focus on outcomes at the company level instead of delivering outputs. This will require compliance to optimise and refine the interaction of human and financial resources at a higher level. To be in a position to meet these higher outcome expectations, compliance functions are required to enable holistic oversight across all entities and jurisdictions. This will require viewing compliance programmes as a system consisting of people, processes and tools. The recent Citibank case from October 2020 related to deficiencies in enterprise-wide and compliance risk management, as well as its data governance and internal controls, is leveraged to frame the selected approach. This paper defines three core levers which are required to be in place in order to introduce holistic compliance oversight based on system thinking: a new collaborative compliance programme governance, a single source of truth technology and a rigorous prioritisation of compliance talent agenda.
Accounting for shrinking real estate footprints : Applying lease termination, abandonment and impairment accounting rules in the real world
Authors: Waters Matt
Published: July 2024

This paper discusses the common accounting treatment most often observed in practice when real estate footprints need to be reduced. The goal is to explain and illustrate through examples the most frequently used accounting terms and show the financial statement outcome in a format designed for real estate professionals. This paper is not an all-inclusive accounting guide. It does provide information that real estate professionals can use to perform initial assessments of real estate’s impact on financial statements and prepare for conversations with their accounting counterparts. Real estate professionals may also use the information presented here to craft suggestions to improve financial statement presentation.
Rights of light: Time for a change?
Authors: Mckenna Ian
Published: July 2024

The Law Commission's recent consultation paper on rights to light put forward a number of proposals aimed at managing the problems highlighted in Heaney including: the abolition of prescription (for new rights only); reform of the Shelfer test governing when damages are awarded in substitution for an injunction; and the introduction of a new Notice of Proposed Obstruction (NPO) procedure. Whereas it is anticipated prescription will remain ‘as is’, there is genuine hope that the Shelfer reforms will materialise — including the consideration of a claimant's unreasonable delay in bringing proceedings — balancing the parties’ negotiating power. The NPO's prescribed time limits for neighbours to seek an injunction should also serve to expedite negotiations. The proposals, if accepted and implemented, would go a good way to addressing the inherent uncertainty faced by developers in rights to light cases, while balancing and respecting adjacent owners’ interests. In the absence of any proposal to impose a cap on damages, however, settlements (which can be huge) on a profit-share basis may still be awarded. Could it be, however, that a neighbour electing not to seek an injunction will find their damages quantum reduced? Only time will tell.
Marketing communications in social network games: Promotional design considerations in the online era
Authors: Killian Ginger , Mcclure Todd
Published: July 2024

This paper examines a typology of social network game-based promotion effectiveness utilising postings from an online gaming community message board. Building upon a typology to assess promotional game design1 ‘Marketing promotions in social network games: Making them work’, the authors test the F-M typology framework, which includes the axes of functional congruency (in-game versus out-of-game promotions) and motivational congruency (promotional offering aligns with players’ motivations for playing the game versus a promotional offering that does not align with player motivations for playing the game). To substantiate the typology, this study examined 3,086 message board posts related to four branded promotions within a social network game (Farmville). Additional congruency issues associated with in-game promotions were also discussed.
The high-performing low-risk mainframe: Reassess security in the context of changing operations to extinguish risk before it bursts out of control
Authors: Furno Mary Ann
Published: July 2024

Re-evaluation of ‘low-risk’, data-rich, mission-critical mainframes is a security essential. Solutions against modern-day threats have been implemented on distributed platforms, but implementation of solutions for these threats on the mainframe lags implementation on other platforms due to a perception of ‘low-risk’ operations on the mainframe. This may leave an exposure in the environment that can quickly get out of control. This paper analyses how assessment of the environment against the security plan and changing context of mainframe operations will expose gaps and enable an action plan to mitigate risk.
The role of unarmed security in active killer defence
Authors: Spicer Brad
Published: July 2024

Active shooter-type attacks are low-probability/ high-consequence incidents that must be a part of every organisation’s all-hazards emergency preparedness programme. All too often, law enforcement is viewed as the only viable response, and while law enforcement’s role is imperative, on-site security can do a great deal to prevent and mitigate this ever-growing threat. This paper argues that security officers should be trained and empowered with tools to help them identify Pre-Attack INdicators (PAINs) and those elements of first timer’s syndrome that are exhibited prior to an attack. An understanding of PAINs combined with courteous, proactive and engaging interactions, will improve overall security value and provide early recognition and faster response in the unlikely event of an active-shooter type attack. Current active shooter response best practices embrace the runhide- fight survival options. The run and hide options are lower risk, and typically far more effective. Early recognition, and a thorough understanding of their environment, empowers security officers to provide clear and immediate run or hide instructions to others before the emergency occurs.
Hedging against terrorism: Are US businesses prepared?
Authors: Kahan Jerome H.
Published: July 2024

Private US companies face risks in connection with financial matters, but are not necessarily prepared to cope with risks that can seriously disrupt or even halt their operations, notably terrorist attacks and natural disasters. Enhancing the resilience of businesses when dealing with terrorism is especially challenging, as these groups or individuals can adapt tactics to exploit the vulnerabilities of companies they wish to target. Business managers need to formulate flexible preparedness plans that reduce risks from large-scale natural disasters as well as terrorist attacks. In doing so, they can take advantage of post-9/11 US government guidance for these endeavours as well as programmes that eliminate risks to private insurance entities so they can issue policies that cover terrorist strikes of high consequences. Just as business executives use hedging strategies in the world of finance, they also need operational hedging strategies as a means of exploiting as well as lowering the risks surrounding future uncertainties. Resources devoted to planning and hedging are investments that can increase the odds of businesses surviving and thriving, even if they experience high-impact terrorist attacks, threats or large-scale natural disasters, making suppliers, customers and stakeholders happy. The purpose of this paper is to give executives the incentive to take steps to do just that.
Online information, data workflows and the role of technology in residential valuation
Authors: Groom Richard
Published: July 2024

Technology marches on, and throughout the built environment we are starting to see some of the innovations and developments that have first targeted consumers begin to find their place in the various workflows around more business-focused applications. The availability of property and environmental data is driving workflow opportunities for lenders and their valuation partners as well as influencing the wider property transaction as data moves up the chain and becomes available to drive decisions earlier in the mortgage and conveyancing process to the benefit of consumers. This has significant implications for valuation surveyors; technology is shaping workflows now and will continue to do so.
Measurement of organisational variables associated with cyber security preparedness in Turkey
Authors: Can S. Hakan , Ikitemur Gokhan , Hendy Helen M.
Published: July 2024

This paper is an exploratory study providing five new measurements of security manager perceptions associated with organisational cyber security preparedness. According to the Health Belief Model (HBM), cyber security preparations would be influenced by security managers’ perceived threats of cybercrime and their perceived barriers to making cyber security preparation. Study participants were security managers from 215 organisations in Turkey who completed anonymous questionnaires to report organisational demographics, and to respond to a new 13-item measure of cyber security preparation. They also reported perceived threats using three new measures (types of cybercrime threat, sources of cybercrime threat, sectors threatened by cybercrime) and perceived barriers using a new measure of organisational cyber security barriers. Demographics found associated with greater cyber security preparation included being in the industrialised Marmara region, having 1,000+ employees, and having at least 3 per cent of the organisation’s budget devoted to cyber security. Greater cyber security preparation was significantly associated with security manager perceptions of more sectors threatened and, surprisingly, more organisational barriers. One interpretation of the present results would be that security managers are motivated to make cyber security preparations when they become aware of the wide range of business sectors threatened, but that in the process of making these preparations, they discover the organisational barriers they must overcome, such as insufficient budgets and insufficient government guidance.
‘Case Studies on Commercialization, Privatization and Economic Oversight of Airports and Air Navigation Services Providers’ – A tool for policy-makers, policy analysts and practitioners1
Authors: Villard Philippe , De La Cámara Julián
Published: July 2024

This paper presents the database entitled ‘Case Studies on Commercialization, Privatization and Economic Oversight of Airports and Air Navigation Services Providers’, which is available on the International Civil Aviation Organization (ICAO) website. It describes the evolution and most recent expansion of the database, with 26 studies released during summer 2011.1 The paper goes on to explain the rationale behind the creation and expansion of such case studies by the ICAO Secretariat, as well as their structure, and content. It also puts the case studies in perspective with regard to the evolution in various states of the policies and management of airports and air navigation services providers (ANSPs), and to existing studies and articles focusing on the commercialisation and/or the privatisation of air transport infrastructure. Finally, the paper explains the purposes and advantages of these studies for policy-makers, policy analysts and air transport industry practitioners, and details the key points that emerge from these studies.
Best execution reporting requirements for electronic communications under MiFID II
Authors: Smith Robin
Published: July 2024

Electronic communications not only includes e-mail, but also refers to a myriad of channels, file types and collaborative applications that are used extensively everyday by single individuals with multiple identities. The tools that many firms use today, however, to control, store and report are the same ones installed over 10 years ago that were specifically designed for one channel only — e-mail. This paper considers the challenges facing firms regulated by Markets in Financial Instruments Directive II (MiFID II) in their ability to store, conduct eDiscovery and Supervision reviews and report electronic communications data. It considers the: • exponential growth in volume and diversity of electronic communications required to conduct business today; and • the many legacy systems involved in a single search or investigation. It conveys strategies organisations can implement to rectify the situation, not only to meet MiFID II guidelines surrounding electronic communications, but also to future-proof against newer regulations and emerging communications channels, and to consider whether the ultimate nirvana is within reach: a single user interface for all electronic communications that responds with Google-like speed.
RegTech: An untapped opportunity
Authors: Umalkar Mukund
Published: July 2024

This paper discusses a practitioner’s viewpoint on RegTech (Regulatory Technology) solutions for managing risk and compliance in an organisation. RegTech solutions, which represent an ever-growing category of start-ups and scale-ups, can create value by enabling organisations, both large and small, to efficiently and effectively navigate the complex regulatory landscape. Given significant spend due to regulatory enforcement actions, and investment to comply with regulatory requirements, RegTech firms present an untapped opportunity, especially in large organisations, where non-compliance can be costly. Given the unique constraints of the risk management and compliance activities, however, collaboration between large organisations and RegTech firms can be challenging and requires a unique approach. This paper discusses how to frame the concept of RegTech, important challenges of adoption and potential solutions and presents a perspective of how the future of RegTechs should evolve.
Best practice project delivery of world-class health infrastructure
Authors: Hawkins Jackie , Sutherland Kaylene , Peggrem Toni , Allsopp Mike , Snape Chris
Published: July 2024

The Gold Coast, located in South East Queensland, is home to Australia's largest public health infrastructure project to date. A dedicated project team applied innovative project management skills to deliver four complex projects concurrently; within the approved budgets and contract time; to a quality standard recognised nationally and internationally. Fast tracking of project delivery effectively reduced timeframes through risk managing the concurrent delivery of Health Service Planning, Project Definition Plans and Schematic and Developed Design processes, which are traditionally completed as sequential programmes of work. This paper describes best practice project delivery methodology, learnings and achievements in the delivery of world-class health infrastructure, on both brown- and greenfield sites. It also explores an ethos of teamwork and partnering that created opportunity and integrated risk management priorities, which gave comfort and confidence to the Queensland Government and all key stakeholders.