bluuebunny/crossref_metadata_2025 huggingface dataset:
TARGET2-Securities: A platform for solving some of the key structural issues raised by the financial crisis and its aftermath
Authors: Brown Philip
Published: July 2024

Despite the increased level of attention the TARGET2-Securities (T2S) system is receiving from market participants, many still believe that T2S is just a settlement system, a piece of software that will not deliver product capabilities fundamentally different from those available today. It is indeed true that T2S is just a settlement platform, but it is the only platform that allows domestic settlement and cross-border settlement to be effected in exactly the same way. Several of the features of the platform do not exist today in a number of incumbent central securities depository (CSD) platforms (eg auto-collateralisation, partial settlement, netting and complex algorithms to maximise the number of trades which may be settled given the available cash). In addition, T2S will alter the post-trade landscape on a permanent and positive basis, principally as an enabler for new products and services, but also by dramatically changing the context within which existing products and services are delivered. Market participants must challenge their existing operating models and leverage T2S in the deployment of their products, in pursuit of their wider business goals. The level of practical and technical project adaptation currently being undertaken varies greatly by client segment. Research discussed in this paper suggests that many are still trying to understand some of the wider implications, beyond cross-border settlement efficiency, and are yet to mobilise the necessary resources to maximise the opportunities T2S will enable. It is a pressing issue as the platform will be launched in phases between 2015 and 2017. Major IT developments will have to be carried out in 2014 to be ready for the first wave, leaving only one budget cycle between now and then for approval of funding for necessary adaptation.
Trust me! Exploratory research into office design and organisational trust causality
Authors: Chevez Agustin , Aznavoorian Laurie , Drummond Alanya
Published: July 2024

Swinburne University of Technology, Geyer and The Great Place to Work (GPTW) undertook a research project in 2012–13 in Australia that aimed to test causality between workplace design and organisational trust. The motivation behind the research was to identify what aspects, if any, of workplace design could influence the level of trust between employees and the organisation for which they work. Organisational trust literature suggests that low levels of trust increase transaction costs, persuade employees to work towards individual goals rather than collective ones and dismiss organisational authority. These are serious concerns for business leaders. The global financial crisis along with corporate misbehaviour have exacerbated the issue, bringing organisational trust to the forefront of many business leaders’ agendas. This study suggests causality between workplace design and organisational trust cannot be claimed. Nevertheless, the enquiring process produced important insights that increase an understanding of how the physical environment impacts trust and the role that workplace design plays in it. Results are discussed within the context of (1) space and time flexibility; (2) quality and size of space as a hierarchical currency; and (3) leadership.
Stone Cottage: Extension and retrofit of a brick and flint cottage
Authors: Miller Elizabeth
Published: July 2024

In this paper, Liz Miller writes about her personal experience, with her husband Tom, of retrofitting and extending a brick and flint cottage to form a family home. As an architect, it is the realisation of a dream to work on one’s own house, and the paper explores the aims, design process, choices, experience of building and the final result. Taking this traditional Suffolk cottage, the paper describes the approach to both retrofit and new build, the materials that were used, the construction method, the relationship with the contractor, difficulties that were overcome through the process and the experience of living in the house. The project is an example of the power of good, simple, environmentally responsible design. The paper describes the decisions made to achieve a low-budget, comfortable, delightful home, carefully crafted for its inhabitants.
Focusing on Small Data to drive big results
Authors: Necsulescu Nick
Published: July 2024

Big Data has become ubiquitous and making sense of it is getting increasingly complex and, as a result, more costly. Although organisations continue to make strides towards a robust integration of structured and unstructured data types, the opportunity to leverage small-scale data to enable key business decisions, remains considerable. There are many ways in which organisations, especially small and mid-size, can be data-driven, and still make effective decisions at a low cost. This paper explores the benefits of creating ad-hoc analyses and insights through the utilisation of small-scale, standalone and third-party sources of data, namely, Small Data. Numerous case studies will be presented, including media mix studies, customer segmentation and event-based marketing, with each having three characteristics in common: high business impact, increased speed to decision and cost savings.
Positive psychology meets real estate : The positive built workplace environment
Authors: O’Connor Sean A. , Grant Anthony M.
Published: July 2024

This paper explores the complex relationship between the workplace environment and the organisation’s and individual’s experience through the lens of positive psychology. Drawing on positive psychology concepts and research conducted at International Towers in Sydney, the paper introduces the concept of the positive built workplace environment (PBWE). This is defined as a built environment that is designed and operated in a way that provides the optimal physical and psychological conditions and resources to enable employees to consistently deliver high performance and maintain personal and organisational well-being. A PBWE is one that promotes sustainable high performance and thus promotes both high performance and employee well-being. The current authors believe that the PBWE can provide the solutions to many of the problems facing those in the commercial real estate industry. Such problems include those associated with increased pace of change and complexity in the world of work, and the fact that organisations and employees are demanding more from their workplace environments. In addition, the increased use of activity-based flexible offices and coworking spaces demands a new style of relationship between corporate property managers and their individual and corporate tenants. Drawing on Maslow’s Hierarchy and Self-Determination Theory, the paper presents several models and measurement tools that can be freely used to help commercial real estate agents, property managers and developers utilise the principles of the PBWE and help create better developed positive workplace environments — environments that will support future organisational and individual growth and development in a humanistic, sustainable fashion.
An interview with Beatriz Acevedo
Authors: Acevedo Beatriz , Beniflah Jake
Published: July 2024

Beatriz Acevedo is the co-founder and President of mitú, a leading social media company that develops empirically based, culturally relevant content, connecting with more than 90 million consumers per month in the USA. This interview with Beatriz Acevedo reveals mitú’s approach in targeting bilingual consumers based on a bidimensional identity scale, which drives engagement in social media. Contrary to popular belief, mitú’s culturally-driven approach does not alienate non-Hispanics or non-multicultural consumers, suggesting that cultural insights resonate across consumers. This finding has significant marketing implications for brands in a country that is increasingly multicultural.
Back-to-basics on the defensive: Now what for the risk profession?
Authors: Celati Luca
Published: July 2024

Recent problems in financial services have brought basic risk questions back to centre stage for management and policy-makers. Like millions of investors, governments and central banks face the common risk-growth trade-off. Financial institutions, in addition, are experiencing an intense soul-searching period. They had better prepare convincing answers quickly because the post-problem witch hunt by the media and politicians is in full swing.
Urban regeneration and the creative knowledge economy: The case of 22@ in Barcelona
Authors: Pareja-Eastaway Montserrat , Piqué Josep Miquel
Published: July 2024

Barcelona is frequently used as an example of a successful city-region in the international sphere: the ability to transform the city into a desirable place for its quality of life and the capacity to renovate and adapt the local economy to the new global requirements, among others, are key issues for success. Thus, the emergence of the present Barcelona is the consequence of both land and urban regeneration together with creativity, knowledge and innovation as the main targets for the local economy. The ability of the city to cope with global challenges in the local arena responds to a deliberate policy strategy which started long before the celebration of the Olympics. A particular case study, the 22@, shows this example of all-embracing regeneration in a specific location. The aim of this paper is twofold: on the one hand, the importance of the city’s trajectory and the main factors for its success will be explained. On the other, the 22@ case will be developed, paying special attention to the varied regeneration aspects involved. Finally, some reflections will be provided concerning the main future challenges and opportunities for Barcelona.
Brand equity trend analysis for top auto brands on Interbrand’s 20-year longitudinal data
Authors: Siddiqui Kamran Ahmed , Ahmad Shabir
Published: July 2024

This study aims to explore the brand equity trends among the top 100 global automobile brands during the last two decades. Using 20 years of longitudinal data published by Interbrand on brand equity ranking of 100 Best Global Brands (2001–2020), a trend analysis was performed on 18 global automobile brands that appeared on this list. The trend analysis was conducted based on the aggregated annual brand equity of all brands, the number of brands by region and country, growth patterns in brand equity and per-unit brand equity (UBE) for six countries and three regions. Major trends presented in the article include the relegation of American brands, the resilience of Asian brands, the dominance of European brands, the deleterious impact of the global financial crisis of 2008 and the COVID-19 pandemic on the automobile industry, four clusters within the best automobile brands and per UBE. The clusters include leaders, challengers, starlets and intermittent. The ‘Leader’ cluster includes top brands like Toyota, Mercedes-Benz, BMW, Honda, Ford and Volkswagen and appeared 20 times in 20 years on Interbrand’s global brand list with minimum brand equity of US$12bn in 2020. The ‘Challengers’ cluster includes brands like Hyundai, Audi, Porsche and Nissan, which have a higher brand equity growth rate than other clusters. The ‘Starlet’ cluster includes Ferrari, Land Rover, Kia and Mini Cooper, all of which are operating in niche markets, except for Kia. The fourth cluster, named ‘Intermittent’, includes auto brands like Chevrolet, Subaru, Lexus and Tesla. The analysis of per UBE presented in this article for the first time has shown a novel way of looking at automobile brand equity. It explains why Ferrari and Porsche have exceptionally high per UBE, which is reflected by high prices and a low number of units produced. The managerial and academic implications of the research and limitations are presented in the end.
Microgrids: Opportunities and challenges for US airports
Authors: Osit Steven L. , Keane Sarah M.
Published: July 2024

It is currently standard practice for airports in the United States and around the world to depend largely on their local electric utility for most day-to-day power needs, while having on-site back-up generation that can run essential operations during power outages or other emergencies. But recent cost declines and technology advances have made it possible for airports to install full microgrids, capable of supplying most or all of their basic power needs. While a microgrid can offer significant resiliency, cost and local control benefits for an airport, the sponsor needs to weigh many interrelated operational, legal and financial considerations to ensure a successful microgrid project and avoid unintended regulatory consequences. Among key areas to consider are structuring project governance and delivery, funding options, facility siting and potential environmental review, revenue use and diversion, and risks of utility regulation.
The first heritage video stored on DNA: A case study on the future of digital storage
Authors: MüLler Jan , Meichtry Yasmin
Published: July 2024

It has been projected that by 2025, humanity will have outgrown its capacity to store the large volumes of data it creates. To compound matters, it will not be long before the storage of data on spinning or solid-state drives is no longer sustainable, economically viable or environmentally responsible. DNA storage has the potential to vastly exceed capacity for writing to disk and tape, but with dramatically smaller physical space and energy requirements, and far greater stability. This paper will demonstrate the potential of DNA as an archival storage mechanism by describing how the Olympic Foundation for Culture and Heritage — the body responsible for managing the International Olympic Committee’s audiovisual archive — collaborated with the National Film and Sound Archive of Australia, to store heritage video data on synthetic DNA, resulting in a world-first for archives.
Key lessons for banking risk management following the financial crisis
Authors: Antoncic Madelyn
Published: July 2024

Many lessons have been learned from the financial crisis, and in its aftermath new regulation has been implemented to address issues which were highlighted by this crisis. However, arguably the two key reasons for the crisis (a lack of leadership and adequate governance, and a lack of functional regulation) remain open items. Without a governance framework that provides appropriate checks-and-balances, and without realigning regulation away from being determined according to a financial institution's incorporation and toward regulation according to its businesses, policy makers, regulators and the financial industry have all missed an opportunity to be better positioned to prevent another significant crisis in the future. Moreover, until there is a credible and appropriate resolution mechanism, banks remain too big to fail.
Cooperative models for digital archives
Authors: Zinger Emily , Murrain Shaneé Yvette , Thomson Emma
Published: July 2024

Cooperative models for digital archives management offer innovative means of utilising resources, skills and knowledge from multiple institutions to support shared online collections. To outline the benefits and challenges of working within a consortial model, this paper provides three case studies, focusing on distributed governance, metadata quality assurance, resource sharing, financial security, and diversity and equity. While the increased number of stakeholders can complicate the management of a shared digital media repository, strategies such as hierarchical funding structures, means of ensuring transparent and equitable decision making, and a reliance on distributed skill sets can ensure a digital library project is successful for both partners and users.
Post-trade change management
Authors: Greenwood Alicia , Arendse Tyrone
Published: July 2024

The last decade has seen an unprecedented degree of change introduced to the post-trade landscape, prompting organisations — operating in various parts of the post-trade value chain — to carefully consider how best to position themselves for effective transformation. This paper seeks to assist change practitioners in these efforts by:

describing some of the common challenges facing financial services companies embarking on change initiatives;
unpacking a number of aspects that should be contemplated when organisations develop their own change strategies; and
identifying some of the common pitfalls that might undermine an organisation’s ability to properly adopt the desired change.

This paper also puts forward recommendations for measures that organisations may take, in order to optimise their investments in change projects. In a world where change is becoming a constant and unavoidable part of how we Alicia Greenwood Tyrone Arendse *Director of Post Trade Services, JSE Limited, One Exchange Square, Gwen Lane, Sandown 2196, Johannesburg, South Africa; Tel: +27 11 520 7000; E-mail: aliciag@jse.co.za **Head of Change Delivery, Post Trade Services, JSE Limited, One Exchange Square, Gwen Lane, Sandown 2196, Johannesburg, South Africa; Tel: +27 11 520 7000; E-mail: tyronea@jse.co.za Greenwood and Arendse Page 73 operate in this industry, market infrastructures and post-trade providers need to have clear and well-constructed approaches for how best to take on challenges: referencing learnings from reallife examples of large-scale change journeys, this paper provides perspectives on best practices that organisations facing similar projects can align themselves to.
Challenger banks are dead, long live challenger banks
Authors: Johnson Meaghan
Published: July 2024

Customer experience is at the heart of the battle between incumbent and challenger banks. Despite the perception that challenger banks are winning this battle, a superior challenger bank customer experience presents itself in only a handful of important areas when it comes to customer needs. Moreover, a view of the entirety of today’s customers’ financial needs reveals no winner. Traditionally, six essential needs of customers have been recognised: onboarding, payments, saving, investing, lending and support. The challenger bank provides a better experience in only three: onboarding, saving and payments. Challenger banks are lacklustre in customer support and have minimal to zero experiences or products to fulfil the lending and investing needs of customers. Looking to the future, a new need is beginning to arise: data-driven insights. This seventh need will serve as the new battleground for incumbent and challenger banks, with the former in a better position to fulfil this need. Incumbent banks should therefore prioritise the creation of data-driven insights in order to stand up to challenger banks. This paper explores how challenger and incumbent banks compare with each other in providing exceptional customer experiences in six important needs. It identifies a new need, which will become pivotal in the next generation of digital transformation. It begins with a brief overview of customer experience, namely what characteristics are required to delight customers. It then identifies six important customer needs. Next, it outlines each of these needs and verifies how challenger banks have or have not provided a good customer experience. Lastly, it introduces a seventh core need, data-driven advice, analyses incumbent banks that have a head start in offering exceptional customer experiences in this need, and discusses how they are advantaged in their ability to win back customers by fulfilling this need.
What is in the new workplace environment? A consideration of the impact of well-being factors on corporate office provision
Authors: Wright Steve
Published: July 2024

The paper considers the changing face of office and workplace provision in light of the trend towards well-being initiatives and the effects of these on occupiers and their employees. As organisations strive to improve the physical and mental health of staff in visible and effective ways, there needs to be a recognition of how the landscape will change at the outset of a workplace provision project. This will be unchartered territory for some companies and the cost/benefit link remains to be fully proven. The paper sets out a range of considerations that aim to illustrate the importance of being prepared for change and poses some questions about the longer-term implications of adopting a healthy ethos for employers and staff as a core principle.
Rethinking density in contemporary workplace environments
Authors: Chevez Agustin , Coster Steve , Mcintosh Cameron , Sloman Paul
Published: July 2024

Mobile technologies, eroded hierarchical structures and a persistent pursuit of space efficiency are changing the patterns of office-space use, which in turn is challenging traditional ways of calculating and nominating the number of people occupying an office building. Getting the building population right is important for the comfort, safety and cost (construction and operational) of an office building and affects a variety of stakeholders. Studies indicate that new working practices have the tendency to increase the number of people per square metre in a building; however, current frameworks governing workplace design are falling behind in recognising this change and limiting the potential of contemporary work environments. A process was developed to identify codes related to building population in workplace-related frameworks. In total, seven areas were identified, which, if innovated, could create an equal number of new-value opportunities in workplace design. A particularly relevant finding was that the statutory code establishing the maximum density per square metre has not changed in 25 years. Opportunities to update this code to contemporary ways of working are discussed in this paper. A prototype capable of modelling different population scenarios and testing them against selected codes was developed and is discussed. The results suggest that perhaps the focus should not be on finding a higher density, but on a better way of calculating and nominating the capacity of a building.
Beyond jingles and needle drops: What every brand needs to know about audio branding's power to persuade
Authors: Fahey Colleen
Published: July 2024

Two major trends make it urgent to manage the audio component of a brand: the explosion of touch points and the fact that all new touch points are audio-enabled. Today, brands must strive to be as meaningful in their audio expression as they are in their visual one. Brands that want to stand out must create a distinctive audio DNA that expresses their values and then express their sound coherently across contact points. If there are graphic standards, there should be audio standards, if there is a visual style guide, there should also be an audio style guide.
A new model for airport ground transportation: Transportation network companies at San Francisco International Airport
Authors: Davol Angus
Published: July 2024

San Francisco International Airport (SFO) was the first airport in California and one of the first in the USA to develop permit agreements with transportation network companies (TNCs). SFO announced agreements with Sidecar, Lyft and UberX in October 2014, followed by Wingz in November 2014. These announcements represented a significant milestone in an evolution that began nearly two years earlier, when the airport learned that TNCs were operating on airport roadways. This evolution continues to this day with the ongoing evaluation of TNC operations, which now account for 58 per cent of all commercial ground transportation trips at SFO and which generate over US$1.8m in revenue per month. This paper describes the development of TNC policies at SFO, the airport’s operating permit, the real-time tracking system developed to support auditing and enforcement, initial findings and ongoing considerations for TNCs at SFO.
CROs: The high-wire act in the financial sector
Authors: Bugalla John , Kallman James , Narvaez Kristina
Published: July 2024

This paper proposes that the financial crisis of 2008–2010 demonstrates the need for a robust enterprise-wide risk management programme at financial institutions. Responding to the significant deficiencies that were found in risk management practices at some larger financial institutions, the ‘Dodd–Frank Wall Street Reform and Consumer Protection Act’ (Dodd–Frank) was enacted, effective 21st July, 2010 by the 111th US Congress. Dodd–Frank Section 165 requires, among other requirements, that certain financial institutions create independent board-level risk committees and practise enterprise-wide risk management. As required by Dodd–Frank, The Board of Governors of the Federal Reserve proposed Regulation YY, which brings greater clarity and detail to Section 165. This paper also proposes that, while Regulation YY provides for a sound structural foundation for the practice of risk management at financial institutions, the regulation cannot prescribe the human interaction and constructive dialogue between the chief executive officer, chief financial officer and chief risk officer with the board of directors required to prevent future risk management failures. The paper concludes by proposing possible solutions to this governance issue.
The use of teams in airports: A survey and recommendations
Authors: Reynolds Rosemarie , Rhoades Dawna L. , Rooney Theresa
Published: July 2024

Although there is considerable academic research on teams, empirical data on the use of teams in organisational settings are limited, while data on the use of teams in airports are non-existent. Furthermore, there is little indication as to how well this research either fits the needs of the management practitioner, or makes its way into management practice. This paper attempts to address both problems by empirically measuring the extent of team use in the airport industry and comparing it with the US industry as a whole. The findings are used to identify and discuss the existing research of most use to practitioners. The paper concludes with recommendations for airport managers.
Sponsorship activation and social responsibility: How MasterCard and Major League Baseball partner to Stand Up To Cancer
Authors: Fortunato John A.
Published: July 2024

Researchers are clear in their assessment that sponsors benefit by investing in activation programmes that achieve brand goals. Researchers are also clear in their articulation of the potential benefits for companies engaging in social responsibility initiatives. Therefore, it would seem that having a sponsorship activation with a sports property including a social responsibility component would serve as an ideal promotional communication opportunity. One example of a sponsorship activation programme with a social responsibility component is that of MasterCard and Major League Baseball partnering to raise money for the ‘Stand Up To Cancer’ charity. In 2011 and 2012, through its ‘Eat, Drink, and Be Generous’ and ‘Dine and Be Generous’ campaigns, MasterCard donated more than US$8m to Stand Up To Cancer. In activating its sponsorship, MasterCard uses the popular assets of Major League Baseball that attract significant audiences, such as the All-Star Game, World Series, and major league players, to communicate awareness and execute its campaign better.
The right agency partner + experiential fundamentals = success!
Authors: Hawley Jane L.
Published: July 2024

The right relationship between a brand and its experiential agency is often overlooked, rarely discussed and barely dissected. For many of the best brands in the Fortune 1000, their agency partnership is so tight that it is as personal as it is professional. With big budgets at stake (not to mention tight deadlines and long working hours), choosing the right partner is essential to success. Yet too many brands still choose their agencies without really understanding what the working relationship will be like. If they are not compatible as partners, it will show in the work. A good partner will always push a brand to understand who they are, what they need, and their vision. They will work with the brand to articulate and breathe life into its messaging and position it in a way that unfolds through every aspect of the activation. The more time spent on finding the right partner and paying for the level of service and value they will provide, the more likely it is that a brand will be happy and more successful in the long run. Work with hundreds of brands has shown that great relationships between brands and agencies are built on the ten guiding principles listed in this paper.
The accidental asset manager
Authors: Brier Steven
Published: July 2024

Increasingly, marketing and brand managers are finding themselves responsible for the management, distribution and tracking of very large repositories of digital assets used to support and even enable brand management and marketing communications throughout their organisation. These files come in any number of video, audio and image formats, and must be quickly and easily accessible to be of value. Many organisations start by using various shared network drives to manage assets, but at a certain point, those solutions become unwieldy, and the activation of a true digital asset management system is imperative. But doing so comes with many organisational, technical, financial and legal challenges in addition to more complex conundrums that come with working with people. Some of the challenges to be faced include: securing support and cooperation across departments and across geographic regions; integrating a new system into legacy information technology environments; consolidating disparate asset databases (shared drives) into one centrally-accessible system; gathering and gaining agreement on technical specifications and service level agreements (SLAs) from all stakeholders; securing budget support from many departments; and ensuring that the system will protect the organisation’s intellectual property. This case study details the challenges that the author experienced with activating a digital asset management system within a global hospitality company, Marriott International.
International manufacturing site selection (Part II): A case study
Authors: Glatte Thomas
Published: July 2024

This paper is based on a preceding paper that analysed methods used for the evaluation of sites as part of location strategies for corporations (‘International manufacturing site selection (Part I): A comprehensive site analysis model’). Therein a comprehensive model for the analysis of manufacturing sites was developed and explained in detail. The internationally applicable model consists of ten phases and requires stepwise application of specific evaluation models. This paper now aims to show application of the methodology on the basis of a case study. It is the aim of this paper to provide proof and support for the comprehensive methodology, and to seek understanding of the challenges attached to site selection processes.
Maximising the life of your content on social media through repurposing
Authors: Pugh Blaine , Cowan Brittany , Holts Chelsey , Rudenko Jane
Published: July 2024

Content teams at higher education institutions produce a vast array of content, from written profiles to YouTube videos that share excitement leading up to an event. Social media teams often amplify this content once, and often look for additional sources of content to fill content calendars throughout the year. This paper showcases how, through repurposing, content is maximised to its fullest potential and can reach more audiences in innovative ways. This paper shares strategies on how to best repurpose content, examples from the University of North Carolina at Chapel Hill and best practices for institutions to keep in mind.
A roadmap for using SharePoint to enhance organisation and management functions: Case study of a healthcare organisation
Authors: Thagafi Hanan Al , Daghistani Tahani
Published: July 2024

Healthcare administration in Saudi Arabia and worldwide involves a number of operational processes on a day-to-day basis that have direct implications for decision-making and overall performance of an organisation. Organisation and Management (O&M) functions, which include directing and managing policies and organisational structure activities, can be enhanced by implementing a solution that combines Enterprise Content Management (ECM) and collaboration functionalities, specifically, to maintain documents, process routines and produce performance reports. knowing that utilising the feasible IT products is important for the organisation in the current economy context. To provide an empirical roadmap for utilising Microsoft SharePoint not only as a collaboration tool but also as an ECM solution in a Saudi healthcare organisation. Data were collected from multiple sources, including an online survey and phone interviews, as a preliminary phase. A solution based on Microsoft SharePoint was then used to demonstrate O&M activities, relationships and performance. A roadmap was proposed to utilise the available features of Microsoft SharePoint. The case study focused on three major features: (1) Document Management, (2) Microsoft SharePoint Workflow and (3) Business Intelligence (Status Indicator KPIs list and Dashboards). Microsoft SharePoint, which is known mainly as a tool for collaboration and sharing, can be used as an ECM system to provide an opportunity to enhance daily activities and to promote the administrative functions to some extent. Yet in the current case study, the solution based on Microsoft SharePoint needs further research in the application of quantitative and qualitative measures.
Life banking: How to become trusted advisers for holistic financial health
Authors: Moise Adrian
Published: July 2024

Ninety per cent of financial customers feel that their relationship with their financial institutions (FIs) is based solely on simple transactional activities, such as making a deposit or withdrawing money. Today’s digitally minded customers, however, expect tailored, seamless and secure user experiences that excite and delight, such as those provided by leading brands like Google, Apple, Facebook and Amazon. FIs must cater to the elevated standards for user experience and take advantage of how people share, consume and exchange data every day. FIs must reinvent themselves in order to stay relevant and keep up with the customers’ expectations for how to spend, save, borrow and plan their financial future in the digital economy. With nearly 57 per cent of US consumers identified as financially unhealthy, FIs have the opportunity to take on the role of trusted advisers for holistic financial health. This paper identifies three different directions for FIs t execute a ‘playing to win’ strategy: becoming an all-inclusive destination of customers’ financial needs, providing financial solutions embedded into the dominant digital destinations of their customers and enabling a financial marketplace. To win, FIs must provide superior experiences and personalised services that help customers get the most out of their money.
Enhancing enterprise resilience in the commercial facilities sector
Authors: Coullahan Robert J. , Shepherd C. David
Published: July 2024

This paper examines the important role that appropriate technologies — anchored on the foundation of a comprehensive, integrated business continuity management and emergency preparedness programme — have in reducing the impacts of disasters on business and industry and the communities they serve. The paper examines the planning framework in which private sector planners operate to effectively design, train, equip and exercise for ‘enterprise resilience’. Lessons learned in the past decade of disasters demonstrate the vital role that the private sector plays in recovery, restoration and continuity of communities. Enormous resources have been applied to improve public safety, however, the private sector has benefited less significantly from these coordinated efforts. The paper focuses on the preparedness challenges in the commercial facilities sector, which operates on the principle of ‘open public access’. The reader will take away a better understanding of the mission, roles, responsibilities, equipment and technologies supporting various types of private sector command centres. They will recognise the emerging need for a technology test and evaluation capability, ie a strategic enterprise resilience centre, as a resource to enable better informed, cost-effective decisions that guide specification, acquisition and integration of technologies for infrastructure security.
Building Information Modelling (BIM) for refurbishment
Authors: Blenkarn Nick
Published: July 2024

The advent of building information modelling, technological advances and the need to save both cost and carbon are drivers for change in the AEC industry. How can we leverage collaborative working, simple visualisation techniques and surveying tools to give our companies a competitive advantage or at least start to make us question long held workflows.
A journey of digital marketing transformation: From distributed solo players to embedded digital excellence
Authors: Federico Francesco
Published: July 2024

Change is the only constant in today’s life, and its pace is exponential. Industries and business models are being disrupted and challenged by agile newcomers who leverage shifts in customers’ behaviour and expectations. As a result, marketing departments in large organisations must pivot and reinvent themselves, first by embracing digital practices and then embedding them into their standard operating procedures. This article will show how a phased approach that is mindful of both people and business imperatives helps even articulate organisations to align with the times and achieve resilience, ultimately leading to growth.
The death of television commercials: Using social videos to enhance engagement and conversions
Authors: Jaber Ayman
Published: July 2024

The shift in entertainment consumption behaviour among
today’s consumers has signalled a corresponding change in content
creation processes. Mass marketing is no longer relevant in a world
where individuals consume data separately while staring into
glowing screens. However, many businesses are still employing video
content that is aimed at the entire market instead of segments.
This paper will highlight the differences between television
commercials and social videos, as well as provide detailed
instructions on how to create highly successful video content.
Campaigns executed by Sony and LACASA will be examined to clarify
the concept of content personalisation and its role in maximising
engagement and conversions.
Learning management systems and online tools to support continuous workplace learning in academic libraries
Authors: Browning Jennifer
Published: July 2024

In today’s evolving academic landscape, which has been made even more changeable by the COVID-19 global pandemic, library managers and administration must consider accessible and sustainable methods for providing continuous workplace learning programmes for library staff. Establishing sustainable continuous workplace learning and professional development initiatives is critical for library staff to remain confident in their service delivery and use of digital tools. It is possible for libraries to develop online continuous workplace learning programmes that employ an array of online tools that are already in use by the library, such as those used for course delivery, internal documentation and online communication. Specifically, as many libraries make use of learning management systems (LMS) to embed their information literacy programming for faculty and students, there is an opportunity to strategically use LMS to support professional development and continuous workplace learning for library staff. Drawing from examples for Carleton University Library, this paper explores how the use of an LMS and other online tools for continuous workplace learning can provide library staff with equitable online access to develop essential technical and practical skills, while helping to build a workplace culture that prioritises learning and skill development. Employing these tools in continuous learning and training programmes can allow libraries to become ‘learningful’ workplaces where staff at all levels are supported and are confident in their work.
Estimating Value-at-Risk and expected shortfall of metal commodities: Application of GARCH-EVT method
Authors: Khan Maaz , Khan Mrestyal , Irfan Muhammad
Published: July 2024

The metal markets have become extremely competitive and highly volatile due to financial globalisation. Therefore, in this study, the Value-at-Risk (VaR) and expected shortfall (ES) are estimated for the metal markets. A two-stage dynamic extreme value theory (EVT) method has been adopted along with the GARCH (1, 1) model to identify the pre-specified threshold for the metal market by using high-frequency returns data of 15-minute intervals ranging from 1st January, 2018 to 24th September, 2021, which provides accurate information about metal market volatility and tail distribution. Moreover, the empirical findings confirm the presence of a high level of volatility persistence in the metal market, especially in the financial returns of gold. Furthermore, silver metal returns exhibit the highest VaR compared to other metals in the market. The empirical results could assist financial investors and portfolio managers to minimise and control the potential risk in the market.
A spotlight on boards’ response to the new risk environment: How boards are changing the way they think about risk in strategic decision making
Authors: Huber Celia , May Michael , White Olivia
Published: July 2024

While most financial institutions have significantly enhanced their traditional risk management capabilities over the past decade, these organisations — and their boards of directors — are often less prepared when facing extreme and multi-faceted uncertainty. Preparing for uncertainty, particularly over long time horizons, is much more complex than preparing for particular risk events, as it means taking account of unknown unknowns. To help their organisations navigate extreme uncertainty, boards report that they are focusing on one topic above all: resilience. Leveraging insights from interviews with nearly 1,000 board members, this paper outlines the forms of resilience that should be bolstered and recommends three actions boards should take to build resilience. Specifically, boards should consider and promote operational resilience, organisational resilience, reputational resilience and business-model resilience, in addition to the more familiar financial resilience. To build resilience and prepare for uncertainty, this paper proposes that boards of financial institutions should take three key steps: first, they must understand the main drivers of uncertainty that will impact their operating environment. Secondly, based on these drivers of uncertainty, they should look at the specific financial and operational implications for the company and consider scenario and contingency planning. Thirdly, boards should set clear expectations for management — including setting an appropriate risk appetite, detecting risks and control weaknesses, developing responses, and setting clear metrics — and hold management accountable for strong performance and stewardship of risk.
Getting back to growth: Refocusing corporate real estate after being in ‘survival mode’
Authors: Fisher Sally A.
Published: July 2024

Business sentiment is looking up as signs of growth reappear. Although recovery seems to be slow and marked with uncertainty, it would seem that business managers have changed their way of thinking. Many think that it is a new economy and a new business landscape out there. This past recession came fast and had a deep global impact, which has meant rethinking the fundamentals of how business managers do business and what their business model should be. The widespread impact of deep cost-cutting and massive layoffs was the result of management's survival instincts kicking in. For many companies, those survival instincts took a deep hold on management psyche, resulting in a heightened sense of risk as consumer behaviour changed and capital expenditures became harder to justify. This paper discusses the impact that the recent economic crisis has had on management practices and key areas that corporate real estate (CRE) executives need to address in order to get back to supporting business growth. Recovery from this recession is different than in past recessions. This paper seeks to provide a framework to support CRE executives as they seek to refocus their organisations in light of changes in business management and approach.
Bitcoin’s potential for going mainstream
Authors: Kasiyanto Safari
Published: July 2024

This paper reviews the possibility of bringing Bitcoin into the mainstream. In so doing, it elaborates the potential and obstacles to the Bitcoin system and what it would take for it to go mainstream. A cross-cutting discussion provides a helicopter view and encompasses the technical, economic, and social, as well as legal, issues at play. The paper focuses particularly on payment systems, and in reviewing the possibility of bringing Bitcoin into the mainstream it takes into consideration lessons that can be learned from existing payment systems.
Organisational support of physician well-being: A survey of healthcare executives
Authors: Hamilton Ted , Arespacochaga Elisa , Mccallister Dianne , Santana-Cebollero Deanna , Robinson Patricia , Kralovec Peter , Harris Stephanie
Published: July 2024

Physician burnout has reached epidemic proportions in the United States, and COVID-19 has only exacerbated the strain on the physician workforce. To gather data on organisation-level support for physician burnout prevention initiatives, the American Hospital Association, AdventHealth, and the Coalition for Physician Well-Being collected responses from more than 500 top-level executives from healthcare systems across the United States, documenting the current state of organisation-level interventions to support physician well-being. This paper discusses the findings, which revealed that organisational initiatives to curb physician burnout vary in scope and degree, but the need for organisation-level interventions appears to be widely recognised.
Airport management perceptions of local and regional planning regulations
Authors: Freestone Robert
Published: July 2024

As forces of privatisation, commercialisation and globalisation transform airports into multi-functional urban nodes, they also cause increasing encounters with local, regional, provincial and national urban planning systems intended to regulate land use development and infrastructure provision in the wider community interest. This paper reports on aggregate findings from a global survey of senior airport managers, examining their perceptions of this urban planning environment. Over 80 responses were gathered from airports in 24 countries. While there was general support for existing arrangements at both local and regional levels, there is a remarkable convergence in the main types of planning problems being confronted. The findings tacitly underline the importance of a collaborative approach to the planning of airport regions.
Improving health systems profitability through senior living partnerships: A strategic approach
Authors: Johnson Ray , Barrett Jason
Published: July 2024

This paper identifies successful strategies that acute-care health systems can adopt in order to improve quality, access, care integration and margin by collaborating with their post-acute care partners. It also highlights the lessons learned and pitfalls to avoid. In addition, 28 structural and cultural variables uncovered in national research of top-performing acute-care health systems are compared and contrasted with post-acute care systems. The authors of this paper are two healthcare leaders: one of them is President and CEO of Flagler Health System, in St. Augustine, Florida, USA, and the other a former President and CEO of a management company that managed senior living organisations and is currently consulting/coaching with health systems on post-acute care strategies.