bluuebunny/crossref_metadata_2025 huggingface dataset:
FinTech in the Kingdom of Bahrain
Authors: Ali Hayat , Al Kaabi Reem , Ali Hussain Mansoor , Ahmed Hussain Sami , Naser Mohammed
Published: August 2020

Financial technology (FinTech) has developed rapidly over the last decade. In the Kingdom of Bahrain, both public and private sectors have adopted FinTech in different ways. The objective of this research is to explore and assess Bahraini users' adoption of and satisfaction with FinTech services. A model was built to quantify FinTech users' satisfaction. and a questionnaire was used to collect data; 319 responses were returned. The outcome was that all the factors investigated, accessibility, ease of use, completeness, accuracy, security, reliability, responsiveness, service quality, system quality, and information quality, have a significant positive effect on user satisfaction. The contribution of this research is the model of satisfaction for FinTech that can be applied in different countries. The proposals recommended by the authors will also inform government and concerned organizations about FinTech in Bahrain for greater user satisfaction.
The Adoption of E-Wallets
Authors: Al-Alawi Adel Ismail , Al-Hammam Ali H. , Al-Alawi S. Sadiq , AlAlawi Ebtesam Ismaeel
Published: August 2020

This chapter measures the attitudes of people residing in the Kingdom of Bahrain toward adopting mobile banking technology, also known as e-Wallets. The Technology Acceptance Model, the Unified Theory of Acceptance and Use of Technology, and the Diffusion of Innovations model were used to construct a questionnaire with the added focus on the promotional aspects. A total of 1,740 responses obtained from individuals in Bahrain revealed a high level of adoption rates. All dimensions measured were confirmed to have a significant impact on the adoption of e-Wallets, particularly those related to promotional benefits, which reveals a need for future studies to focus on the marketing approaches of mobile payment technologies. Studied factors were confirmed to have a significant impact on the usage and adoption of e-Wallets in the Kingdom of Bahrain. More focus is required from a benefits perspective rather than the technical perspective. Financial institutions need to pay more considerable attention to the changing mindsets of people toward making payments and the shift to new technologies.
User Friendly and User Satisfaction Model Aligned With FinTech
Authors: Al-Emadi Khalid Ahmed , Kassim Zorah Abu , Razzaque Anjum
Published: August 2020

This chapter investigates user friendliness and user satisfaction at Ministry of Works (MoW), Kingdom of Bahrain. Literature is focused on Technology Acceptance Model (TAM), Perceived Ease of Use (PEOU) as having a positive link to user friendliness. Findings show that user friendliness has a positive and significant impact on user satisfaction. This is empirically tested with a sample of 131 employees, a quantitative approach using SPSS Version 25, Pearson Correlation, Factor and Regression Analysis. Findings contribute to the existing body of knowledge in providing insights on factors influencing user satisfaction. Limitation of the study include small sample size, convenience sampling, and no interactive effects examined. Further studies should measure other variables such as user resistance to change and environmental factors. Other studies on user confidence level could also be investigated. User confidence has a major role in improving customer satisfaction.
Impact of Thermal Stress on the Moroccan Argan Agroecosystem
Authors: Ifaadassan Issam , Karmaoui Ahmed , Messouli Mohammed , Ayt Ougougdal Houssam , Yacoubi Mohammed Khebiza , Babqiqi Abdelaziz
Published: August 2020

The argan tree is exclusively endemic in the drylands of Southwest Morocco, an agroecosystem of great ecological, cultural, and economic importance. The argan agroecosystem is already damaged. It is particularly vulnerable to climate change as well as the harsh natural conditions aggravated by the current population growth and the exploitation in excess of the production capacities. Unfortunately, during the 20th century, its area has been reduced by half. Current projections indicate an increase in temperature under climate scenarios. Anticipated climate change could accelerate this trend resulting in the argan tree degradation. To assess the climate change impact, the authors used the SDSM model at the argan agroecosystem scale and the thermal stress model to assess its vulnerability and estimate its tolerance response in relation to temperature stress for a projected climate in the near term (2010-2025 years). In this chapter, the authors explored the impact of climate change on the argan tree regeneration.
Education, Gender, and Child-Rights
Authors: Abioye Taiwo O. , Oyesomi Kehinde , Ajiboye Esther , Omidiora Segun , Oyero Olusola
Published: August 2020

Promoting and improving quality education is one of the core missions of the United Nations at ensuring sustainable future; hence, the slogan: Change towards a better quality of life starts with education. This paper examined the place of education, gender and child rights within the current status of Sustainable Development Goals (SDGs) in Ado-Odo/Ota local government of Ogun State, Nigeria. Questionnaire and interviews were used as instruments of data collection. School children between ages 7 and 18 in both private and public schools formed the study population. A sample size, 1000 respondents, was drawn from the population out of which 976 responded effectively to the questions. The findings revealed that education and child rights remain in a precarious state in the local government. There was a limited awareness about child rights among children in primary schools and secondary schools; teaching materials and instructors were grossly inadequate in many of the schools sampled and basic needs such as water and electricity were unavailable. It was also observed that the number of enrolled male children in schools is 24% higher than the females. These challenges should be put into consideration when formulating policies for education in developing countries. There is therefore the need to prioritize education, especially female education, as well as child rights in general in the local government through adequate funding, investment in teachers and creation of awareness about the rights of the child.
The Influence of Changing Paradigms on Educational Management and School Administration
Authors: Erçetin Şefika Şule , Bisaso Ssali Muhammadi
Published: August 2020

In this study, an attempt was made to explore and examine the influence of changing paradigms on educational management. In approaching the chapter, the authors discussed the status-quo by describing the traditional management paradigm. The drivers to change which triggered off the rise of a new paradigm were highlighted and these dully led to a description of the new paradigm whose principles and theories were fully examined. The chapter then engaged a detailed analysis of the various changes in the education management and school administration field consequent to the shift in paradigms. The authors feel that an understanding of the major paradigms in education as well as those critical to educational management and administration is a universal calling. There is no gain saying, therefore, that this chapter will go a long way into improving educational management and administration both at structural level and at the school level.
The Impact of Cost Sharing on Quality of Education in Egypt's Public Universities
Authors: Eldin Engi Mohammed Mostafa Gamal
Published: August 2020

Egypt government undertook forward steps to reform higher education financing by introducing cost sharing policies in public universities; however, the government did not take into consideration the urgency for developing monitoring and evaluation systems to measure the effects of such policies on the quality of education. This chapter aims to measure the impact of cost sharing policy on quality of education in “FLIP”, the underlying assumption of the research is that ‘tuition fees' as a form of user charge would result in increasing education quality, which will accordingly shrink the transition period between work and school by conducting an ex-post policy evaluation design due to the absence of baseline surveys. The research study eventually comes to an end that introducing the cost sharing policy in the form of FLIP in public universities has no significant effect on quality as fitness of purpose. Finally this chapter recalls for accompanying cost sharing policies in Egypt with value creation in quality rather than only diversifying the income sources beyond the government budget.
Integration Between Knowledge Management and Total Quality Management in Jordanian Universities: Empirical Study
Authors: Shehabat Issa Mahmoud
Published: August 2020

Knowledge management is important and necessary for the survival of an organisation and its superiority. It can be integrated into the philosophy of total quality management to play a role in the development of the basis of performance of modern organisations. It can be strengthened to achieve its strategic objectives. The total quality management philosophy seeks to achieve customer satisfaction through the commitment of the leadership of an organisation and its workers by a process of continuous improvement of the quality of performance in various aspects of an organisation. This study aims to identify the integration between knowledge management and total quality management, when applied to public Jordanian universities as a sample for the study, and to follow the descriptive analytical method research style. The online questionnaire responses were statistically analysed. The study found the presence of integrity and a strong correlation between knowledge management and total quality management.
Evaluating Higher Education Institutions through Agency and Resource-Capabilities Theories
Authors: Vargas-Hernández José G , Ibarra Salustia Teresa Cano
Published: August 2020

The objective of this chapter is to explain through the agency theory and theory of resources and capacities as is the process of assessment in higher education institutions. A model is presented to measure the perception of service quality by students of the Technological Institute of Celaya, as part of the system of quality control, based on the theoretical support of several authors who have developed this topic (SERVQUAL and SERPERF) an instrument adapted to the student area of the institution called SERQUALITC is generated. The paper presents the areas or departments to assess and the convenient size, the number of items used by size and Likert scale, the validation study instrument is mentioned. Finally, it is presented the model that poses a global vision of quality measurement process including corrective action services that enable continuous improvement.
Policy Planning in Higher Technical Education
Authors: Soni Sanjay , Chorasia B.K.
Published: August 2020

In the present Research work an attempt has been made to compute quality of higher technical Institute by incorporating various important parameters such as faculty strength, Placement of students, faculty satisfaction, student's satisfaction etc. The impact of these factors on quality of higher technical education is studied by constructing a system dynamic model for policy planning for optimum quality in higher technical education system.
The Usage of GIS in Realizing Engineering Education Quality
Authors: Kolesenkov Aleksandr , Taganov Aleksandr
Published: August 2020

The chapter has considered research and instructional methodology aspects for development of methodological, informational, and instrumental, ensuring of the education quality management system which are necessary to be taken into account in modern conditions. Mathematical bases of the geoinformation system application for monitoring of the education process realization quality have been developed. Model, method, and algorithm for quality assessment of the educational process realization in institutions have been unfolded. A way of representing some fuzzy production rules in solving application tasks of fuzzy modeling and executing the process of approximate reasoning on educational risks has been introduced. A fuzzy production system of educational risk analysis on the basis of using modified fuzzy Petri nets has been realized. Analysis of possibilities to apply suggested approaches for monitoring of institutions at various levels has been conducted.
Mobile Open-Access Revolutionizing Learning Among University Students in Kenya
Authors: Njeru Margaret W.
Published: August 2020

Today's knowledge-based economy requires that nations equip their citizens with appropriate skills, and a demand for university education has continued to soar. In much of Sub-Saharan Africa, however, the rapid increase in university enrollments has not been matched with an expansion of the relevant infrastructure, resulting in among other things, overcrowded classrooms and inadequate libraries. On the other hand, there has been a robust growth in the sector of technology globally. This chapter examines the rapid expansion of university education in Kenya and its implications on quality, as well as possible contributions of the Smartphone to learning. Challenges aside, the author concludes that the Smartphone could be exploited to supplement learning as it enables the student to access academic and research materials from credible sources that are either on free-access or subscribed-for through their home university libraries. Samples from forty-nine responses from university students are included in the chapter.
Using the QFD Matrix as a Major Continuous Improvement Tool to Improve Organizational Quality
Authors: Mohsin Ahmed Mansour , Padró Fernando F. , Trimmer Karen
Published: August 2020

This is a case study of an Australian higher education institution (HEI) using quality function deployment (QFD) to identify areas of improvement in serving and meeting the needs of international students enrolled at this university. The composite institution reflects what is currently happening at the time of this writing as part of a process of determining international student needs and ensuring that these are met while meeting academic and institutional requirements (IR). The use of QFD fills a major gap since most methodologies practiced do not focus on either capturing the international students' voice or align these with IRs to enhance the opportunities for successful completion of a degree and meeting student personal and professional expectations. Results are incomplete at this time and thus cannot be reported, but a discussion of the approach is provided, and initial observations are presented to adequately describe the use of QFD and processes and tools used to complete different parts are the central piece of the process, the house of quality (HoQ).
Tools to Change School Culture
Authors: Guilott Maria C. , Parker Gaylynn A. , Wheat Celeste A.
Published: August 2020

A school leader's time is limited. Demands on time are increasing every day, and expectations on performance are at an all-time high. How can processes like collegial learning walks change a school into a dynamic learning organization? How can the leader help teachers engage students so that so that they are willing to persevere in spite of obstacles and gain confidence to be able to learn the content well enough that they can actually transfer what they learn to a different context on their own? This chapter will provide potential solutions for next generation leaders and will examine how the stages of learning can serve as the point of departure for processes that change school culture in meaningful ways as teachers and school leaders reflect on their pedagogical practice and on learning for everyone in the learning organization.
Students' Research Competence Formation of the Quality of Open and Distance Learning
Authors: Egorkina Ekaterina , Ivanov Mikhail , Valyavskiy Andrey Yurievich
Published: August 2020

This chapter is about theoretical aspects, practical instruments and methods for providing the quality of educational services in the system of open and distance learning according to ENQA approaches. The quality management principles, based on the concept of Total Quality Management (TQM) and standards ISO, and approaches to quality policy in universities in the implementation of open and distance learning systems are offered in it. The main problems in the implementation of quality management systems are analyzed. Approaches to the of the result effectiveness evaluation in terms of the educational process quality management are discussed. Models quality assessments and the basic directions in the formation of the knowledge system quality criteria, adopted in accordance with the requirements of the digital economy, are considered.
Exploring Chinese Faculty Perceptions of Quality Standards for Online Education
Authors: Dai Dave , Dirkx John M.
Published: August 2020

This chapter explores how U.S. quality indicators for online education are perceived by Chinese online faculty. Thirty-one quality indicators from the U.S. literature were analyzed to develop a survey that was administered to 400 Chinese online faculty and their teaching assistants at a Chinese institution. The results indicate that U.S. quality indicators for online education are perceived by Chinese faculty as relevant and valuable. Based on responses to this survey, however, the U.S. based standards do not fully capture the essence of quality for online education because these indicators focus more on inputs rather than outcomes. The findings underscore the importance of the local settings in determining the characteristics of online education quality. Chinese scholars and administrators should not blindly adopt quality standards from other countries but use them as tools to help Chinese universities develop their own standards to improve quality of their online education programs.
Education for Sustainable Development (ESD) in Higher Education
Authors: Ujeyo Margaret Stella Suubi
Published: August 2020

Criticisms abound regarding the quality and relevance of higher education. Addressing these criticisms requires innovative approaches including Education for Sustainable Development (ESD). This chapter examines the contribution of ESD to the quality and relevance of higher education. The chapter explains the concepts of quality, relevance, sustainable development, and education for sustainable development in higher education. Applying the concepts of systems theory and transformative learning, the chapter explores the contribution of ESD to improvement of higher education through strategies that empower learners with higher order skills. Many of the ESD learning outcomes and competences could translate into success in the lives of graduates in the workplace. The challenges to the adoption of ESD in higher education are also discussed.
#FeesMustFall Campaign and the Quest for Accessible, Quality, and Decolonized Higher Education in South Africa
Authors: Tshishonga Ndwakhulu Stephen
Published: August 2020

This chapter is framed within the broader context of the transformative agenda of higher education sector in post-apartheid South Africa. The #FeesMustFall campaign started late October 2015 and the entire 2016 and has grown to become one of the biggest movements ever witnessed in the history of South African student politics. Similarly to the struggle waged by 1976 youth against the dominance of Afrikaans as the medium of instruction, FMF challenges the current government and universities to provide free, quality, and decolonized higher education. The slow pace of transformation, inaccessibility institutions due to fee increment, and Eurocentric curriculum, among others prompted the students to demand accessible financial inclusion and education relevant to their needs and reality. The chapter makes use of qualitative approach with both secondary and primary data extracted from books, accredited articles, and empirical data from selected participants.
Angolan Higher Education, Policy, and Leadership
Authors: Manuel Nicolau Nkiawete
Published: August 2020

Since the end of the armed conflict in 2002, Angola has witnessed rapid socio-economic development characterized by the stabilization of macro-economic indicators. In this context, the government has been implementing important structural and economic reforms, including in the area of education. The purpose of this chapter is to reflect on these developments and the implication they might have on development of sustainable higher education, access, quality education, equity, leadership, and education policy. The chapter provides a brief comparative analysis of tertiary education funding among the countries of Southern Development Community (SADC) and other African countries in order to draw the attention of the decision makers about the relevance to invest more on education and protect the investments that the state has been making in education. In addition, the chapter calls for transformative leadership for social justice and change in organizational culture as an alternative avenue for enforcing current policies.
Knowledge Management and Capacity Building in Higher Education Holds Key to the Development of a Nation
Authors: Baisya Rajat K.
Published: August 2020

There are many indicators of the health of a nation and that includes the quality of life and gross domestic product. However, the development can happen only through systematic creation and absorption of knowledge in a society which requires imparting quality education. The development of a nation depends on the human development index (HDI) of the people of the nation. The HDI is primarily dependent on the education and health of the citizen. While basic education which is offered compulsorily provides the foundation of the quality workforce engaged in productive work for creation of wealth for the nation but imparting newer knowledge offers competitive advantage over others. Better knowledge is thus essential to produce superior quality goods and services at lesser costs in a sustainable manner which provides competitive advantage in global trade and commerce and serves as the key driver to the development of a nation. Managing knowledge therefore, holds the key. Capacity building on the other hand, enables the society to accomplish a specific task and activity in a desired manner and hence it really required dissemination of knowledge through continuous training and re-training. Capacity building helps in maximising the social impact in terms of implementation of any new knowledge for common good of the society and also for the nation at large. Capacity building therefore, has to be undertaken with all seriousness as it is normally required to do for project, program and portfolio management. In this article an attempt has been made to discuss the key components of knowledge management as a task and how that help in the development process of a nation, a society and a region. The paper also discusses the impact of capacity building in higher education for the development of the society and how capacity building should be attempted in a specific area of higher learning for maximising the social impact.
Principals and Student Achievement
Authors: Perry S. Marshall , Sealy Karen M. , Ramírez-Pérez Héctor X. , DeNicola Thomas C. , Cohen Yair
Published: August 2020

Connections between principal leadership activities, school context, and student achievement are examined within this paper. Data for this quantitative study are from the 2013 Teaching and Learning International Survey (TALIS) and the 2012 Programme for International Student Assessment (PISA). The eight countries of examination participated in both the TALIS and PISA and the researchers merged datasets, yielding a study sample of 1,301 schools. This paper supports a context-specific view of instructional leadership. When looking across countries, the researchers found different practices were more strongly associated with the academic achievement of students, and suggest that school leaders have a meaningful overall relationship with academic achievement, both directly and indirectly. This study therefore supports prior research about the direct and indirect effects of instructional leadership. Further study, which accounts for differences in family academic resources and school-level opportunities to learn, will better illuminate the connection between instructional leadership practices and academic achievement.
Democratic Citizenship Education in South Africa
Authors: Davids Nuraan
Published: August 2020

Underscoring the immense educational policy reform which accompanied the emergence of a democratic South Africa is an emphasis of the (re)alignment of rights, justice, and equitable access. It soon became apparent that, although educational reform aligned itself with notions of democratic citizenship education, inadequate attention was being given to, on the one hand, the capacity of teachers, and on the other hand, the willingness of teachers to assume responsibility for their roles as facilitators of citizenship education. The concern of this chapter is to consider the role of “the teacher” in relation to educational policy. Secondly, attention is given to the types of interventions availed to teachers in their roles as the facilitators of democratic citizenship education. The chapter concludes by showing that not only has educational policy reform been remiss of “the teacher,” but it is also this inattention that continues to undermine the democratic agenda within schools and beyond.
Impact of Mathematics School Performance at Middle School for Academic Institutional Management Based on the Checkland Methodology
Authors: Mendoza Joel García , Espinosa Edgar Oliver Cardoso , Bricaire Jorge Mejía , Hurtado Fernando Briseño
Published: August 2020

Currently the development of countries has acquired importance as a result of the process of economic globalization, which has established various challenges to the economic activities worldwide. So numerical, mathematical and digital competences, are very important to participating fully in the knowledge society. Thus, the chapter proposal considers Checkland's Methodology as an oriented alternative to analyze the object of study in situations with a high rate of human intervention such as education. The chapter proposal will be organized into three sections: the first one related to the factors involved in school performance, the quality of education and the impact that have the math skills at middle school; the second focused on the characteristics of the methodology of Checkland applied to mathematics, and the third, a key options proposal for designing to the students motivation for a better mathematics learning that allows assessment of the institutional management in performance in such subject and increase educational standards.
ICT in Chinese Higher Education
Authors: Li Xiaobin
Published: August 2020

A recent report from China Internet Network Information Center indicates that by the end of June 2015, 668 million Chinese have used the internet, which places China as the country with the most internet users in the world. As more Chinese get online, the internet has been integrated into providing education in China, where the age group using the internet the most often is between the ages of 20 and 29. Many of these youth are higher education students. With 34.6 million students the Chinese higher education system is the largest in the world, in which a significant proportion of the students' learning has been impacted by information and communication technology (ICT). The purpose of this article is to provide an overview of how the development of ICT in China has influenced higher education, what opportunities ICT offers for higher education, and what challenges Chinese face in further developing higher education with ICT.
Stakeholder Approach for Quality Higher Education
Authors: Baporikar Neeta
Published: August 2020

Higher education is not necessary for economic growth and development is a general presumption, the belief being literacy and primary education is. Increased concerns for ‘Education for All', also led to overall neglect of higher education in many developing countries. But given the inter-dependence of one layer of education on the other, higher education becomes critically important for developing and sustaining a good quality primary and secondary education. It is also a necessary feature for economic growth, development and sustenance. Higher education system suffers from a yawning gap in funds, outdated regulatory mechanisms, poor quality, and low efficiency. Liberalization of sector to attract large scale investments is the key to access, affordability, and equity. However, the core issue still remains ‘quality in higher education'. This chapter through in depth literature review and content analysis delves into stakeholder approach for quality higher education, which would hopefully not only optimize the higher education impact but also guarantee quality higher education.
A Critical Investigation of Quality Assurance in Open Distance E-Learning
Authors: Pitsoe Victor Justice , Letseka Moeketsi
Published: August 2020

Quality assurance has become critical to Open Distance Learning (ODL) worldwide. Yet the ODL environment is marked by cultural hegemony. An elite group of individuals strategically dominate the educational arena in order to advance the supremacy of gender, race and socioeconomic status. This chapter highlights a divide between theory and practice. The e-learning paradigm, known as Open Distance e-Learning (ODeL) creates opportunities for practitioners and students with respect to accessibility, flexibility, and cost. But it also creates challenges for quality assurance. Most ODeL texts do not treat quality assurance as discourse, power and cultural hegemony. Policymakers tend to assume that students have similar learning needs. This chapter (1) explores quality assurance; (2) it sketches Unisa's shift to ODeL; (3) argues a case for quality assurance as a practice of hegemony; (4) critiques quality assurance as an Ideological State Apparatus; and (5) proposes a reengineering of quality assurance within alternative frameworks.
School Leaders in a Time of Accountability and Data Use
Authors: Mense Evan G. , Griggs Dana M. , Shanks Julius N.
Published: August 2020

School leaders are challenged with the task of high stakes testing and student achievement. In the data-driven K-12 setting, it is necessary to have quality school leaders in place. Universities are charged with preparing these quality school leaders. Educational leadership programs need to contain quality structure and key components. These key components required of leadership preparation programs consist of data, leadership style/theories, data culture/climate school leader organizational and management, school community relations, professional development, school/teacher improvement, school improvement plan (SIP), implementation of SIP goals, and field experience. These key components need to encompass the national educational leadership preparation (NELP) standards and the professional standards for educational leaders (PSEL) standards to maintain a successful educational leadership program.
Demands and Sales Forecasting for Retailers by Analyzing Google Trends and Historical Data
Authors: Uddin Md Rokon , Amin Saman Hassanzadeh , Zhang Guoqing
Published: August 2020

A supply chain includes several elements such as suppliers, manufacturers, retails, and customers. Forecasting the demands and sales is a challenging task in supply chain management (SCM). The main goal of this research is to create forecasting models for retailers by using artificial neural network (ANN) and to enable them to make accurate business decisions by visualizing future data. Two forecasting models are investigated in this research. One is a sales model that predicts future sales, and the second one is a demand model that predicts future demands. To achieve the mentioned goal, CNN-LSTM model is used for both sales and demand predictions. Based on the obtained results, this hybrid model can learn from very long range of historical data and can predict the future efficiently.
Demand Forecasting in Supply Chain Management Using Different Deep Learning Methods
Authors: Husna Asma , Amin Saman Hassanzadeh , Shah Bharat
Published: August 2020

Supply chain management (SCM) is a fast growing and largely studied field of research. Forecasting of the required materials and parts is an important task in companies and can have a significant impact on the total cost. To have a reliable forecast, some advanced methods such as deep learning techniques are helpful. The main goal of this chapter is to forecast the unit sales of thousands of items sold at different chain stores located in Ecuador with holistic techniques. Three deep learning approaches including artificial neural network (ANN), convolutional neural network (CNN), and long short-term memory (LSTM) are adopted here for predictions from the Corporación Favorita grocery sales forecasting dataset collected from Kaggle website. Finally, the performances of the applied models are evaluated and compared. The results show that LSTM network tends to outperform the other two approaches in terms of performance. All experiments are conducted using Python's deep learning library and Keras and Tensorflow packages.
Concept of Approach to Optimize ICT Management Practices
Authors: Landum Manuel António dos Santos , Reis Leonilde , Moura M. M. M.
Published: August 2020

The rapid evolution of information and communication technologies (ICT) has led to changes in business processes, namely in public services or in local administration. Currently, customer expectations are focused on an incremental modernization that may imply greater mobility, cost reduction, and response times. This chapter describes a multidisciplinary and integrative approach considering the specificity of the Portuguese local administration. The proposed approach assumes of continuous improvement within the scope of integrated and sustained governance, which is based on the alignment of ICT with business. Thus, it is recommended that the contributions of the approach are the optimization of practices established in the domains of sustainability, human capital, increased productivity, optimization of information security practices, and improvement of environmental quality, promoting alignment with Green IT.
Methodological Approach to Systematization of Business Continuity in Organizations
Authors: Russo Nelson , Reis Leonilde
Published: August 2020

The underlying concept of business continuity is that an organization must have the strategic and tactical capability to plan and respond to business incidents and interruptions, in order to continue business operations at an acceptable predefined level. This chapter proposed an approach to business continuity management in an organization through the definition and implementation of a set of four related phases. The authors integrate the main guidelines, based on the literature review and on good practices and concerns, referred to in the ISO standards and on ITIL, CMMI, and COBIT frameworks. This approach will allow organizations to address the most relevant activities for the development of a business continuity management program. By implementing each of the phase activities, the organization will have a systematic overview of the steps required for an optimized planning and response to business incidents and disruptions, supported by the strategy defined framed within their needs.
Accessibility Solutions for Visually Impaired Persons
Authors: Oliveira Rita , Prata Alcina , Miranda José Carlos , Ferraz de Abreu Jorge , Almeida Ana Margarida
Published: August 2020

This chapter aims to address a study in which it is intended to conceptualize, develop, and evaluate an aggregation platform of accessible solutions target to Portuguese people with visual impairment, incorporating not only an information layer but also a training layer using, for example, explanatory videos and tutorials. The platform contents will be nourished through a logic of volunteering and be available through an interactive television (iTV) application and a web/mobile application accessible to visually impaired users. In this chapter, a state-of-the-art survey is made to identify types of digital solutions target to visually impaired users. Based on this survey, an analysis is made to understand what features and functionalities the proposed platform can integrate and how it can become a powerful solution for people with visual impairment. In addition to the state-of-the-art survey and its analysis, the chapter includes the identification and description of the system architecture that will support the proposed platform.
Sustainability in Information and Communication Technologies
Authors: Silveira Clara , Reis Leonilde
Published: August 2020

Information and communication technologies (ICT) can provide added value in an organizational context in order to enhance the definition of business support strategies. The purpose of the chapter is to focus on the contribution of ICT to implement a sustainability policy in the organizations, in the context of the sustainable development goals to improve cooperation and promote development. In this context, the principles of the Karlskrona Manifesto are applied to the development of software systems. The methodology focused on the literature review of the domain and on a case study, in order to analyze the impact of ICT as an engine of sustainability in organizations. The main conclusions focus on the analysis of the impact of established practices in organizations to design and develop sustainable software systems. The results point to a greater consciousness of the potential effects of software systems on sustainability, which will improve management practices, reducing the quantity of material to be recycled, and aligning organizational strategies with Green IT.
Cognitive Science, Orientism Management (OM), and Intelligence Analysis
Authors: Dall'Acqua Luisa
Published: August 2020

Intelligence analysts are a task force of experts in the field of politics, economics, technology, military, and terrorism analysis. They possess the knowledge, sufficient capacity for imagination, and creativity to relate data predict events. The intelligence approach (basically) tries to reduce the uncertainty of this analysis to forecast the future without being privy to alternatives in the minds of policy decision makers. This chapter intends to describe a new interpretative socio-cognitive paradigm, Orientism, to understand and manage the fluid nature of knowledge, but at the same time to seize and manage the unpredictability and risks of dynamics of risk decision management in relationships complex environment. The new elements are five key factors and criteria to direct and motivate people in the choosing process and following 10 different and key relationships between them.
Reflecting Emerging Digital Technologies in Leadership Models
Authors: Cockburn Tom , Smith Peter A.C.
Published: August 2020

In this chapter, Smith and Cockburn reaffirm their claim in a previous book that today's global business contexts are volatile, uncertain, complex, and ambiguous (VUCA), and leaders must focus more on complex thinking skills and mindsets than developing behavioral competencies. In so doing, leaders must be familiar with the benefits and drawbacks of emerging digital technologies and use these technologies appropriately. In the previous book, the authors defined flexible and dynamic leadership models that assure success in the above contexts and described learning related processes essential to mastering the ability to adapt at rates consistent with the business complexity leaders now face. In this chapter, they extend their previous research and review newly emerging factors contributing to global business complexity in the era of the Fourth Industrial Revolution (IR4.0) and explain how these elements may be applied by leaders, including CEOs and Boards of Directors, to augment the power of their recommended leadership models.
Creating the Catapult Effect for the Talent in the Era of Digital Abundance
Authors: Banerjee Kalyan Kumar , S. Uma Maheshvari
Published: August 2020

Leading in the era of digital abundance is a contest terrain as leaders grapple with the challenges of leading and working with the millennial generation at business and society at large. The emerging digital ecosystems emit strong signals for a transformation in leadership models and styles. Drawing on empirical and theoretical work on the movement in the generations of people, especially the workforce in the economic and social world, it is evident that new leadership models need to be explored in alignment to the digital era. This chapter attempts to evolve a framework of leadership for the digital era. The framework has been used further as an illustration through an initiative designed and implemented for mid-level leaders. The chapter strongly recommends a revisit to leadership concepts and development in the era of digital abundance.
Data Privacy vs. Data Security
Authors: Milton Sue
Published: August 2020

The proliferation of data exposure via social media implies privacy and security are a lost cause. Regulation counters this through personal data usage compliance. Organizations must also keep non-personal data safe from competitors, criminals, and nation states. The chapter introduces leaders to the two data governance fundamentals: data privacy and data security. The chapter argues that data security cannot be achieved until data privacy issues have been addressed. Simply put, data privacy is fundamental to any data usage policy and data security to the data access policy. The fundamentals are then discussed more broadly, covering data and information management, cyber security, governance, and innovations in IT service provisioning. The chapter clarifies the complementary fundamentals and how they reduce data abuse. The link between privacy and security also demystifies the high resource costs in implementing and maintaining security practices and explains why leaders must provide strong IT leadership to ensure IT investment is defined and implemented wisely.
E-Learning
Authors: Kolakowski Matthew James , Ebrahim Sherif A.
Published: August 2020

The e-learning environment has changed at an unprecedented pace since 2014. As corporate and higher education learning environments continue to immerse themselves in e-learning, what themes and implementation principles will follow? E-learning instructional practices that allow learners to be engaged in instantaneous global collaboration have fundamentally changed higher education and leadership development. This chapter will discuss how the Sharable Content Object Reference Model (SCORM) delivers a positive impact on learners and enhances organizational outcomes. Furthermore, this chapter will offer updates on e-learning pedagogy, as well as how these mediums potentially interconnect with future e-learning technologies.
Epilogue
Authors: Cockburn Tom , Smith Peter A.C.
Published: August 2020

This chapter presents a brief reflection on emergent themes, issues, and problematic areas chapter authors have drawn to readers' attention to and tentatively indicates some potential future directions for research and development whilst recognizing rapidly changing social mores and culture is a deep river running through diverse channels in the Lifeworlds and Workworlds of leaders today. The heroic actions of medical personnel under severely stressed hospital and patient care systems in the current Covid-19 pandemic is noted. The authors have pointed to perceived gaps in leadership regarding the uptake and understanding of digital technologies and suggested that implications include new ways of thinking and new competences for changed ways of working in the networked world of business. Crucially, the authors reiterate that these are deeply human endeavors, and the complexity of the technology does not negate or overwhelm the interactive dynamic complexity of human relations between leaders and others who inhabit and view these conjoined worlds through many cultural windows.
Learning From Others
Authors: Sari Hasrini , Haludin Dedy Chandra , Simatupang Tota , Prihartono Budhi
Published: August 2020

This research is intended to identify successful organizational e-marketing strategies in order to assist small businesses in proactively formulating their marketing strategies. The use of a sequential explanatory research design is intended to accommodate the exploratory nature of the research and confirmatory for initial findings simultaneously. At the qualitative method, data is collected using semi-structured interviews to four owners of small fashion businesses at the success stage and already use e-marketing. The question outline has been prepared based on the marketing mix framework. The result of the qualitative data processing reveals 40 factors considered important in running a small business. A quantitative method to determine the level of importance of each factor is conducted using Analytical Hierarchy Process (AHP). The questionnaire is designed to collect the paired comparison data. Promotion strategy is placed at the highest priority, followed by product, place, and price.
Middle Class Millennial Experiences in the Digital Market
Authors: Situmorang Syafrizal Helmi
Published: August 2020

Technological advances have produced creative economies and enabled a more personal experience. Economic growth, demographic bonuses, mobile penetration, and the rising middle class make Indonesia a potential digital market. Now, Indonesia's position has a strong potential for the integer economy. Regrettably, many digital markets generously offer similar products and it's difficult to distinguish between attributes and benefits; consequently, consumers will tend to look for the cheapest. In this situation, the company can no longer expect loyalty based on satisfied customers because of the benefits of the function of the product. Companies must provide memorable experiences. Impressive experience will be a differentiation factor with competitors and another value for the company. Recognizing behaviour of the millennial middle class in the digital marketplace is a must for practitioners and academics interested in the digital market studies.
A Study of Consumer Continuance Intention to Adopt Mobile Payment Application in Indonesia
Authors: Sijabat Rosdiana
Published: August 2020

This study investigates the factors that determine user intention to continue using mobile payment application, taking as its case an Indonesian application called OVO. It applies the technology acceptance model by examining continuance intention to use (CITU) of OVO, economic value, satisfaction, gender difference, and perceived risk as the constructs. This study finds that economic value is significant predictor of CITU, but of a lower magnitude when the application was perceived as having a high level of risk. Satisfaction was significantly associated with CITU, particularly amongst users who perceived OVO as having a high level of risk. Although economic value and satisfaction influenced CITU amongst both male and female respondents, their influence was greatest amongst the former.