bluuebunny/crossref_metadata_2025 huggingface dataset:
The Quality of Community Nursing Services: Report of an Exploratory Study in a UK Health Authority
Authors: Gott Marjorie , Packham Hester
Published: September 2004

Describes a study of three community nursing services provided by North Staffordshire Health Authority, which was carried out during the summer of 1991. Both the type and focus of quality measurement reported here are fairly unique. While the development of quality measures is yet at an early stage, most measures to date are quantitative. These can inform about volume of use of a service, but not its quality. The measures designed for this study were qualitative. These, when combined with quantitative data (statistics, routinely collected), yield much richer and more complete information as a basis for decision making in service planning. Quality data on the use of community services are also under‐represented in the quality literature ‐ most studies to date have used hospital patient services as their source for data collection. Goes some way towards redressing the imbalance.
Deliberate Self‐Harm: An Audit of a Service to Patients
Authors: Wishart J.A. , Knight Sue , Gehlhaar E.W.
Published: September 2004

Discusses the results of a three‐month survey of all patients presenting to a local accident and emergency department, following an episode of deliberate self‐harm. Routine assessment was carried out by junior psychiatric staff. Results highlight important issues regarding service provision.
Community Care: The Quality Issue Explored
Authors: Evason Eileen , Whittington Dorothy
Published: September 2004

Notes the increased emphasis on community care in the NHS and suggests that “informal welfare” models of delivering such care pose particular quality and quality assurance problems. Consumer satisfaction in the community context is taken to mean both user satisfaction and carer satisfaction. Presents results from a Northern Ireland study of carers. The carers interviewed drew a distinction between quality and quantity of services received. Individual services were rated highly but there was demand for more and anxiety about future needs. Personal costs of care in lost employment, relationship and financial opportunities were also indicated. Concludes that carers are a valid and useful source of quality feedback.
Quality Management in Health Care Environments
Authors: Roberts Ivor L.
Published: September 2004

Examines the application of total quality management (TQM) in hospitals, where the patient takes on the aspects of a business organization′s customer. Discusses ways of implementing TQM through top management and empowerment, and their effects. Examines three examples of TQM already at work within the health care system. Concludes that the quality initiative can be effective in encouraging formal standards of care, which are important in improving a patientbased system.
Analysis of Data as Information: Quality Assurance Approach
Authors: Ivankovic Davor , Kern Josipa , Bartolic Ante , Vuletic Silvije
Published: September 2004

Describes a prototype module for data analysis of the healthcare delivery system. It consists of three main parts: data/variable selection; algorithms for the analysis of quantitative and qualitative changes in the system; and interpretation and explanation of the results. Such a module designed for primary health care has been installed on a PC in the health manager′s office. Data enter the information system through the standard DBMS procedures, followed by calculating a number of different indicators and the time series, as the ordered sequences of indicators, according to demands of the manager. The last procedure is “the change analysis” with estimation of unexpected differences between and within some units, e.g. health‐care teams, as well as some unexpected variabilities and trends. As an example, presents and discusses the diagnostic pattern of neurotic cases, referral patterns and preventive behaviour of GP′s teams as well.
Marketing: Can There Ever Be a Real Exchange of Values in the Health Service?
Authors: Bennett Anthony R.
Published: September 2004

Offers many new ideas in the field of marketing, and argues that marketing is a complex, strategic thought process, based on an exchange of customer‐related values. A new model of need and want is offered, and developed into a strategic framework which considers the functional and perceptual nature of what is loosely termed “the delivery of care”. Argues that, in marketing terms, strategic focus in the NHS can only be achieved by getting close to the mind of the customer.
Purchasing Quality: The South Lincolnshire Approach
Authors: Burch Mike
Published: September 2004

Describes the authority′s strategy, recording system, visiting programme, and guide to monitoring. Describes four developments in detail which South Lincolnshire′s review of its quality monitoring approach has stimulated. The strategy identifies three levels of monitoring activity: an overview, a means of identifying when closer monitoring is indicated, and causes for concern; a selective view, a means of assessing the severity of causes for concern; and an investigative view, to examine and identify solutions to confirmed problems. Explains how the strategy identifies corporate responsibility for quality monitoring, and how this may be achieved; how the “monitoring matrix” enables a comparative overview of each provider′s compliance to purchaser standards. An up‐to‐date record of progress on individual standards is constantly available. Quality monitoring visiting can be hit or miss. The South Lincolnshire approach attempts to minimize this through the management of the visit and the use of a pocket guide to monitoring. The guide′s objective is to provide a practical guide to monitoring. An attempt has also been made to unveil some of the mystique surrounding quality.
Quality Assurance: A Prescription for Success
Authors: Connor Steve , Crowley Tim
Published: September 2004

Provides a theoretical and practical overview of one organization′s total quality management initiative. Concentrates particularly on the pursuit and achievement of registration against the quality assurance standard BS 5750/ISO 9002. The organization is a public sector trading agency providing a financial internal audit service to a range of clients within the NHS.
Towards Integrative Audit: A Partnership for Quality
Authors: Sharp Tracey , Kilvington Joan
Published: September 2004

Outlines the gradual process which led to the development of the Sunderland Integrative Audit System. Centred around the Patient′s Charter rights and standards, the various modules used together form a patient‐centred, multidisciplinary approach to audit that can be used to monitor a contract, clinical directorate or speciality. Founded on the principle that health care is a complex, interactive process, the system seeks to establish the extent to which the patient experiences an “integrated” service by examining the interfaces between departments, professionals and services. Extensive piloting in diverse fields has found the system capable of being used in a variety of hospital and community settings.
Devising a Multidisciplinary Audit Tool
Authors: Bell Louise , Morris Barbara , Berman Brown Reva
Published: September 2004

Discusses the audit processes in health care from the existing perspectives and argues the need to extend the current uni‐dimensional approaches which include medical, clinical and managerial quality. Argues that one way of expanding these approaches is to develop an audit instrument based on the views of service users. The implementation of audit has been a process with regional variations, which have created centres of excellence and centres where there is very little happening. Considers elements that are involved in devising an audit tool which is based on customers′ perceptions of service quality, and reports on an empirical study which is still in progress and which aims to develop a tool which is effective, efficient and based on patients′ views.
Quality Assurance and Internal Organizational Communications
Authors: Tourish Dennis , Hargie Owen
Published: September 2004

Reviews the relationship between internal communication in organizations and the effective delivery of service. Illustrates how quality internal communications can reduce the levels of uncertainty experienced by staff, especially at times of change, and describes a methodology ‐ the communication audit ‐ whereby organizations can monitor and evaluate quality in this sphere. Explains the core steps involved in implementing this type of audit and itemizes the main data collection tools.
Quality Assurance in Nursing Care: From Inspection to Opportunity
Authors: Norman Ian J. , Redfern Sally J.
Published: September 2004

Describes alternative approaches to quality assurance in nursing and traces the historical shift from one approach to the other; quality as inspection to quality as opportunity. Early proselytizing approaches were superseded by an emphasis on quantitative measurement and attempts at “objective” evaluation which involved the development of the generic audit. More recently, the move has been towards locally developed audit and standard setting.
QALYs: A Nurse′s View
Authors: Holmes Colin A.
Published: September 2004

Examines the political and ideological significance of measures of quality of life, specifically Quality Adjusted Life Years (QALYs). Briefly reviews recent developments in the debate surrounding the economic and political functions of quality of life measures. The dialectic between conceptions of the quality of life and the implicit realpolitik of socio‐economic pressures, ecological conditions, political ethos and cultural norms and expectations, is conceived as a powerful means for the critique of our aspirations concerning health. Argues that existing approaches to assessing quality of life, in denying this dialectic, have jeopardized their potential contribution to the planning, implementation and evaluation of health care policy. Resource allocation challenges us to develop openly ideological strategies and measures.
Beyond Resource Management: Towards Total Quality
Authors: Holt Peter R.
Published: September 2004

Suggests that health organizations which have successfully introduced developed management by involving clinicians are reaching a position where they can move forward beyond “Resource Management” towards managing in a total quality way. This is not an in‐depth explanation of TQM (which in itself is rarely understood) but a brief examination of how health organizations can move towards becoming total quality organizations. The trend to decentralize the management of clinical services in hospitals is seen in many countries across the world and where well established, the natural evolution has been towards total quality management.
The Effective Management of Occupational Health and Safety: The Requirement for Accreditation for Quality in the Health Services
Authors: Aziz Bashyr
Published: September 2004

It is becoming increasingly important for providers of health care to manage the health and safety of their workforce effectively. In the competitive world of health care, organizations seeking accreditation for quality are having to allot greater importance to health and safety than in the past. The manager of occupational health services for West Birmingham Health District, which has recently applied for Trust status, explores some of the reasons for this.
The Sigma Project
Authors: Merry Peter , Wing Gillian
Published: September 2004

Describes the Sigma Project. The Project, under way in a number of health care settings across Trent Regional Health Authority, is making dramatic productivity gains and improvement in the quality of care by adopting a radical approach to health care provision and setting exacting performance targets. The project is being spearheaded by a number of Trust chief executives and unit general managers. It involves 16 sites and nearly 30 individual initiatives at those sites. Pump‐priming funding has been provided by the region. By going for a fault‐free service and getting it right first time, large productivity gains are being made.
A Study of Quality Teams in the NHS
Authors: Greig Joy I.
Published: September 2004

Describes a quality team programme established within an NHS Hospital in the West Midlands in 1989, and presents the findings of a questionnaire survey of 28 quality team leaders. Discusses some of the programme′s implementation and operational characteristics; and it emerges that there are very few differences between them vis‐À‐vis a quality circle programme. Suspension of individual quality teams is due to (1) the lack of time to meet; (2) a lack of funding; (3) a lack of management support; or (4) lack of training.
Patient Protocols
Authors: Simpson Lyn , Brown Jenny
Published: September 2004

Details the introduction by Northallerton Health Services NHS Trust of critical paths and care profiles as tools within its Co‐ordinated Care Programme. Aims to use these tools as means to assess and improve on the care which patients receive, and to monitor clinical performance. Identifies the development of protocols of care as one vehicle through which care can be monitored. Discusses the progression of the programme and how its scope continues to extend with a view to incorporating primary care right down to general practitioner level.
Quality Catering at King′s
Authors: Leach Nicholas A.
Published: September 2004

For too long hospital food has been the butt of patients′ jokes, the Cinderella service and often first target of financial savings. However, with hospitals entering the open market of health care, the customer holds the purse strings and can shop around. Fund‐holding GPs especially will have the power to react to their patients′ positive or negative feedback. Most people, when reporting on their recent stay in hospital, will attach great significance to the food they were served. If hospitals are to survive under the “Trust” status flag, they must strive for a quality‐driven service reflecting that of a hotel.
Quality Health Care: Identifying and Meeting Customer Needs
Authors: Pitt Christine
Published: September 2004

Highlights the importance of responding to the individual needs of patients, from a personal and general viewpoint. The reforms to health care organization have provided one mechanism for reconciling both patients′ and the community′s need for quality services, but not necessarily the individual. Within a hospital, a philosophy centred on individual patient needs; “patient focused care” provides a way of making explicit quality choices for the individual as well as the community served. While patient focused care is open to many interpretations, argues that in quality terms it is an important milestone as is the first quality approach which makes explicit reference to the patient.
About experiments and style – A critique of laboratory research in information systems
Authors: Introna Lucas D. , Whitley Edgar A.
Published: September 2004

Presents a critical review of the role of laboratory experiments in information systems research. In an attempt to highlight the issues raised by laboratory experiments, presents a thought experiment of such an experiment. The thought experiment indicates the problem of distinguishing between that which is done to complete the task and that which is done to complete the requirements of the experiment. Further develops an understanding of this problem by presenting the work of Heidegger, Merleau‐Ponty and others. From this discussion, shows that people develop styles for coping in the world that do not allow them to “break up” the world into discrete objects, events, persons, and so forth. Based on this discussion, argues that it is impossible for the observer as well as the observed to know whether their style of coping in the experiment is a style of coping with the world or a style of coping with the requirements and constraints of the experiment. From this discussion, concludes that most laboratory experiments in information systems research have neither internal nor external validity. As such, they should be actively discouraged.
Systems development methodologies: the problem of tenses
Authors: Fitzgerald Brian
Published: September 2004

Presents two fundamental arguments. First, it is proposed that most of the currently available systems development methodologies are founded on concepts which emerged in the period from about 1967 to 1977. This argument is presented through the use of literature references. The second argument is that the profile of the development environment now faced in organizations is very different from that which prevailed in the period 1967 to 1977. This is illustrated through original empirical research which supports this argument, and by contrasting these findings with those of previous studies in the literature. It is therefore argued that there is a need to update “tenses” by deriving new methodological canons more appropriate to the needs of the current development environment. Some suggestions for new methodological canons appropriate to the current development environment are provided.
Investigating traits of top performing software developers
Authors: Wynekoop Judy L. , Walz Diane B.
Published: September 2004

The recruitment, development, and retention of top performing information technology (IT) professionals is a key concern within IT organizations today. It is therefore important for IT management to understand the characteristics and behaviors of high performing IT personnel in order to identify them and to create an environment conducive to their development and retention. However, the personality traits and behaviors of top‐performing developers have not received a lot of attention in the literature on IT personnel. Describes a research method for identifying and measuring the characteristics of exceptional software developers and presents the results of a pilot study using MBA students. The results of the pilot are intended to be used to refine the methodology and serve as input to future research involving IT managers. These results indicate that the research design holds the promise of providing a profile of top performing IT personnel.
Analyzing genre of organizational communication in clinical information systems
Authors: Davidson Elizabeth J.
Published: September 2004

Proposes using the analytic concept of genre of organizational communication to study the organizational consequences of implementing clinical information systems and shifting from paper‐based to electronic patient records in clinical practices. By focusing research attention on interpersonal communication and social interaction issues not addressed in medical informatics research, this approach contributes to the understanding of organizational and institutional issues that implementing such systems may entail. The paper develops an example drawn from an in‐depth case study of a computerized order entry system to illustrate the insights this approach may provide.
Information systems as technological innovation
Authors: Allen Jonathan P.
Published: September 2004

Information systems (IS) are technology‐based innovations. Argues for the need to develop an approach to IS research based on studies of technological innovation in the social sciences. While research on the adoption and diffusion of innovations has become a popular approach to implementation and use issues in IS research, IS research projects should be aware of both the strengths and limitations of traditional approaches to technological innovation, and should consider building upon newer approaches that address these limitations. Identifies alternative assumptions about the innovation process that are developing across a range of technological innovation studies, and offers examples of how these ideas can be used in IS research.
Impact of End User Computing on the Individual: An Integrated Model
Authors: Igbaria Magid , Toraskar Kranti
Published: September 2004

Formulates and tests an integrated model of the determinants of end user computing (EUC) success. Assesses their effects on job satisfaction and the quality of work life. Tests the model using multiple regression analysis based on a sample of 177 (in the USA!). Claims a symbiotic relationship between EUC and the worker. Demonstrates that EUC success is influenced by the users′ computer experience, training and organizational level.
Maintenance: Nothing Else but Evolution?!
Authors: Biskup Hubert , Kautz Karlheinz
Published: September 2004

Discusses problems related to software engineering task
maintenance. Argues that since many scientists and practitioners have
regarded maintenance as divorced from development, it is not properly
embedded in project models. Relates four case studies. Looks at the
range of maintenance tasks and strategies. Proposes a change of
perspective that would make maintenance part of development. Advocates
methods, tools and techniques as possible means of overcoming the
problematic situation.
THE CONTINUING CONSULTANCY: A WAY TO MANAGE CHANGE
Authors: Line Maurice B.
Published: September 2004

Argues for consultants in libraries, on a continuing basis, as a
way to manage change more effectively. Describes some of the flaws of
the present system: implementation failure due to time shortage; lack of
commitment; lack of understanding and staff skills and abilities.
Maintains that staff have to take “ownership” of the change
and that the consultant needs to take on a different role, involving
some counselling. Points out the difficulties surrounding achievement of
successful change. Reluctance on the part of libraries and limited
experience on the part of consultants reinforce each other.
INDIGENOUS TRAINING FOR A CHANGING SOUTH AFRICA
Authors: Thapisa A.P.N.
Published: September 2004

Discusses what the most important aspects of training must be in a
changing South Africa, where inequality in skills between Blacks and
Whites is enormous and cuts in university education have reduced
training departments for librarianship. Cost‐effective training is the
priority, skill‐based training, relevance and job‐relatedness are some
of the factors mentioned, which are critical to the success of any
training programme. To be effective training must be carefully thought
out and reflect the needs of the participants, as well as the
organization.
WOMEN MANAGERS – THE WAY FORWARD?
Authors: Whittaker Lesley
Published: September 2004

Discusses the barriers to women′s advancement, identifying the
“male equals management” paradigm as a constraint. Also
considers the implications of women′s role in the family, individual
characteristics and the importance of language. Notes the impact of the
formal and informal organization as factors which create the
“glass ceiling”, inhibiting women′s ability to climb the
corporate ladder. Identifies initiatives such as Opportunity 2000 and
training courses as potential solutions to the problem. Also suggests
that male managers and organizations per se should be more
flexible, which would create greater achievement opportunities for women
managers.
EQUAL OPPORTUNITIES IN THE LIBRARY PROFESSION
Authors: Fraser Veronica
Published: September 2004

Gives a brief summary of the Library Association′s Equal
Opportunities Survey results in the context of the Association′s work on
equal opportunity issues.
THE RECRUITMENT AND RETENTION OF MINORITY ETHNIC STAFF IN
PUBLIC LIBRARIES: PROOF POSITIVE
Authors: Woodley Christopher
Published: September 2004

Why are people from minority ethnic communities under‐represented
in public libraries? Suggests that the poor promotion of librarianship
as a career is a contributive factor: also argues that, even when staff
have been recruited – either as an attempt to make an authority′s
workforce reflect the local community or through Section 11 for special
projects – the prevailing environment militates against staff
being retained. Concludes that black staff need a supportive
environment, one where indigenous norms and values do not dominate; also
suggests that much can be done by senior managers – through
“positive action” – to recruit and retain appropriate
staff.
THE IMPORTANCE OF IT IN WOMEN’S CAREER DEVELOPMENT
Authors: Norman Sandy
Published: September 2004

Aims to demonstrate the importance of IT in women′s career
development with the LIS profession. Although many women feel inhibited
by computers and do not have the same encouragement as men to learn IT
skills, it has been found that women may be better at managing IT than
men. Encourages women to enhance and develop computing expertise, by
suggesting some practical steps, as well as briefly describing a new way
of working, teleworking, which may help women to overcome the real
barrier to their career progression – that of home caring
responsibilities.
PREPARING FOR THE TOP: THE BRITISH LIBRARY’S POLICY‐MAKING
AND STRATEGIC MANAGEMENT COURSE
Authors: Malley Ian
Published: September 2004

Describes the first British Library‐sponsored Strategic Planning
Course, which was held in 1991. Outlines the origins of the course, its
aims and the approaches used. Identifies the outcomes for the
participants, some of the lessons which were learned by the organizers
and refers to the second course which was held in May 1993.
THE BRITISH LIBRARY’S POLICY‐MAKING AND STRATEGIC
MANAGEMENT COURSE: AN AUTOBIOGRAPHICAL VIEW
Authors: Martin Di
Published: September 2004

One of the participants in “Policy Making and Strategic
Management: A Course for Managers of Library and Information Services
(1991/92)” assesses her personal training and development needs at
the time of moving to a new job as Deputy University Librarian and how
far the course contributed to meeting those needs and her longer‐term
career goals. Highlights, particularly, peer group learning and the
establishment of a personal support network as benefits.
ALTERNATIVE CAREERS: INFORMATION WORKERS, SKILLS AND
FUTURES
Authors: Clare Nankivell M.
Published: September 2004

Reports on the experiences of recently qualified library and
information workers who work in a different field, taking its findings
from the Class of ′88 National Cohort Study of newly qualified
librarians and information (LIS) workers. The study was carried out by
the Centre for Information Research at The University of Central
England, Birmingham, and funded by the British Library. It found a high
level of “wastage” from the LIS profession, suggesting that
36 per cent of the Cohort would have left LIS work 7‐8 years after
qualification. Investigates the experiences of those who have already
left LIS work, their career intentions and the skills they have and use.
Findings suggest that most of the Cohort working in non‐LIS jobs: had
“fallen” into their jobs; would not return to LIS work; were
in professional posts; used skills learnt on their LIS courses in their
non‐LIS posts.
’I WAS JUST A CATALOGUER UNTIL I DISCOVERED SECONDMENT’:
THE PRACTICALITIES OF THE SMIRNOFF FACTOR IN A LIBRARIAN’S CAREER
DEVELOPMENT
Authors: Cleeve Marigold
Published: September 2004

Secondment can be a major turning point in a librarian′s career
development and a cost‐effective method of management training. It is
essential that a secondment can be properly planned by the host
organization and the home library. The author′s experience on a
secondment as a liaison officer with the Library Association team at
IFLA 1987 is described, and the effect it had on career progression
noted.
MAKING A SWAP: MAKING THE MOST OF SECONDMENTS
Authors: Morris Beryl
Published: September 2004

Provides support and information for those who might be interested
in going on secondment or encouraging it in their organizations.
Includes practical details which need to be considered and concludes
with a shortlist of information and organizations which can provide
further details.
CERTIFICATE IN TRAINING AND DEVELOPMENT
Authors: Simmonds Penny
Published: September 2004

Describes the qualification of the Certificate in Training and
Development and evaluates why this proved beneficial to the professional
development of the author. One of the influential elements is the fact
that the course followed is based in London and primarily linked theory
to the practice of training. The programme not only benefited the
individuals but the organizations as well. Assessment was mainly on
attendance, it was a highly practical course, participative with
work‐based projects and assignments. The author is now delivering
training as well as managing the training function.
PROFESSIONAL DEVELOPMENT FROM AN AFRICAN POINT OF VIEW
Authors: Havard‐Williams Peter
Published: September 2004

Stresses the organization of continuing education to promote
professional development in Africa. The LIS profession has been helped
by willing donors who have done much for professional development, but
library systems, departments of LIS and other African institutions must
aim to recruit well and provide self‐financed courses and in‐service
training. Criteria for attracting staff must include personal qualities
as well as educational qualifications. Makes a reference to a Latin
American survey by I. Paez‐Urdaneta and its application to the African
scene. Library associations still need help to make a contribution to
development, and examples of courses are studies from a recent
publication by the US Department of Agriculture. Professional
development in Africa must take in the challenge of illiteracy at one
extreme to telecommunications and computers at the other, if the
profession is to make a real contribution to future development.
THE PLACE OF INFORMATION IN CAREER CHOICE
Authors: Greer Paul
Published: September 2004

Careers information is important, but its nature varies, and in
recent years technology‐related products have come to rival printed
material. The recognition of different audiences is welcomed, but much
material is still too occupation‐specific. The currency of information
is vital, and better communications between agencies would help ensure
this, as well as partially defending consumers against misleading
influences. Terminology is sometimes vague, and often important
psychological features of employment are poorly depicted. The timing of
information delivery is critical, and more potentially interested and
influential parties could usefully be targeted. Good delivery depends on
the skills of guidance professionals – skills which training might
enhance. Information publishers might usefully be persuaded to produce
material of more help in guidance quarters. Career choice must be
recognized as the result of various influences, but in an educational
context careers information deserves a more central role
ERASMUS: ITS PLACE IN PROFESSIONAL EDUCATION
Authors: Beard Anthony
Published: September 2004

A number of students have come to the University of North London′s
School of Information Studies from EC universities and polytechnics
under the ERASMUS scheme. They attend courses in the School, or more
often go on work placements. There are various problems that arise,
principally those relating to awareness of local popular culture.
However the major problem is lack of reciprocity: British students don′t
go to EC HE institutions because of language problems, short placement
periods, and low student grants. If the aims of ERASMUS, and its
practical advantages, are to be achieved, efforts must be made at
governmental and professional policy‐making levels to enable future
students to participate and realistically pursue career development
within the EC.
CASUAL PROFESSIONAL LIBRARY STAFF: CONTRADICTION IN TERMS
OR NEW STAFFING PARADIGM?
Authors: Bell Anne , Kirk Roy , Lee Christine , Page June
Published: September 2004

Pressure to introduce longer opening hours with declining budgets
has led to the use of evening and Saturday casual staff at Leicester
University. Professional support from fulltime staff has not been
possible, but has been a major source of inequality for non‐traditional
library users. Professional auxiliaries were introduced as an experiment
on Saturdays at Leicester University Education Library. The aim was to
provide an information service to users long unfamiliar with library
routines and to give support for Saturday non‐professional auxiliaries.
The librarians concerned found the experience a stimulating and
convenient way to return to professional activities. A key factor of the
scheme was attendance for one afternoon a week to work alongside the
regular weekday staff. The success of the scheme has led to the
introduction of professional auxiliaries to the main University library
on Saturdays and weekday evenings.
ON BECOMING AN EX‐LIBRARIAN
Authors: Bagnall Carol
Published: September 2004

Follows the author′s story of her mid‐career change from being a
librarian in a polytechnic to becoming a person‐centred counsellor and
therapist, via a part‐time course at the local university. Promotes the
idea that personal growth through therapy can open up opportunities in
one′s career and help anyone whose vocation in life is at a crossroads.
Describes the development of her own counselling business and her
eventual combination of both her librarian and counselling skills in the
role of resource worker helping adults to return to education alongside
school‐age pupils.
EMPLOYER SPONSORSHIP OF MBAs
Authors: Smith Alison
Published: September 2004

Aims to review the attitudes of corporate sponsors within the
United Kingdom to MBA provision and to identify areas of concern which
providers might wish to consider with a view to making improvements. The
project involved a review of recent literature published on management
development generally and the MBA specifically. This was followed by a
questionnaire survey of large organizations who were either known to
sponsor MBA studies for employees or who it was assumed would have
considered the MBA as a possible means of management development. The
project revealed the following strengths and concerns about MBA
provision and direction as perceived by actual and potential corporate
purchaser. The MBA has widespread support as a means of developing
managers to the benefit of the organization. Sponsors are particularly
keen to support the MBA for managers with some experience as a means of
providing them with challenge and to develop a broad, enquiring
perspective. They are not keen to support full‐time study nor the
recruitment of MBA graduates who have moved straight into an MBA
programme from a first degree. Sponsors do not see the qualification as
a panacea for management development, i.e. it does not provide all that
is required to achieve very senior positions within organizations.
However, if managers can achieve an MBA alongside receiving training, it
is on this basis that corporate sponsorship of MBA programmes is likely
to continue.
The Practice of Property Investment Appraisal: Reversionary
Freeholds in the UK
Authors: Crosby Neil
Published: September 2004

Provides an indication of the results of a large‐scale survey of
the application of investment valuation techniques to the reversionary
freeholds in UK practice. Identifies trends in the use of methods in
practice for both market valuation and analysis of worth/price purposes.
Concludes the use of growth explicit techniques is confined to the
analysis role and that the conventional term and reversion approach to
market valuation is being supplanted by equivalent yield and layer
methods.
The Effect of MRT on Land Values Rekindled
Authors: Wai Chung Lai Lawrence
Published: September 2004

Survey′s the impact of the Mass Transit Railway (MTR) on office
rental structures and locations in Hong Kong. Follows up earlier work by
Gareth Williams on Mass Rapid Transport (MRT). Reports that the results
falsify the commonsense theory that improvement in accessibility would
reduce the relative primacy of the Central Business Districts (CBD) as
an office centre. Concludes that attempts by strategic planners to
implant high‐grade offices in off‐CBD locations along the MTR line need
serious reconsideration.
Valuation of Varying Profit Rents – Part 2
Authors: Harker Norman J. , Nanthakumaran Nanda , Rogers Simon
Published: September 2004

Concludes an earlier paper by analysing the problems of negative
contributions to the sinking fund. Notes that the use of traditional
dual rate valuations results in a mathematical error within the
valuation and an under‐valuation of the interest. Concludes that should
the Chancellor of the Exchequer decide to allow exemptions from tax of
sinking fund contributions and income within sinking funds the logic of
dual rate valuation would be removed.
Valuing for Accounts
Authors: Bevan Simon
Published: September 2004

Explains the ways in which real estate and real estate valuations
can be shown in financial statements. Assists the valuer to better
understand the context in which they are working and the uses to which
the valuation may be put. Concludes that valuers should fully understand
the context in which their valuation will appear in the accounts and the
risk therefore attached to their work before giving their client
permission to incorporate a revaluation into financial statements.
Plant and Machinery Valuation
Authors: Derry Chris
Published: September 2004

Outlines the three principal types of valuation of plant and
machinery – insurance, financial and open market. Discusses the
techniques appropriate to each and possible future development in the
field. Concludes that the demand for plant valuation services is
increasing and suitably qualified students need to be persuaded to opt
for what is probably the least known discipline within the profession.
Valuations for Commercial Rent Review Purposes Procedural Guidelines and Other Commentary
Authors: Whipple R.T.M.
Published: September 2004

Details how procedures for carrying out valuations for rent review purposes are re‐cast in a contemporary approach. Pays special attention to market structure, data compatibility and the effect of market distortions. Provides a detailed analysis of an Australian case which discloses illogicalities in valuation theory and practice in the tradition of the English case – Segama NV v Penny Le Roy Ltd.
The Property Market in a Changing World Economy
Authors: Lizieri Colin
Published: September 2004

Consider the post‐Fordism/flexible specialisation hypothesis.
Examines how it can shed light on future changes in the property
industry. Concludes that changes in the global economy – notably
the integration of circuits of financial capital and the reorganisation
of manufacturing industry – have potentially significant impacts
on the property market.
Predicting Regional Office Rents Using Habit‐persistence
Theories
Authors: Gardiner Chris , Henneberry John
Published: September 2004

Develops a habit‐persistence model which is based on the assumption
that experience conditions present behaviour and expectations. Notes
that the model combines the adaptive expectations hypothesis with the
partial adjustment process. Concludes that accurate forecasts for
declining regions are produced but the results for growing regions are
not significant.
The Uniform Business Rate: Some Economic Effects
Authors: Mair Douglas
Published: September 2004

Uses input‐output tables to quantify the effect of business rates
on consumers′ expenditure, exports, investment and government
consumption. Updates data from the 1979 tables to indicate that the
burden of business rates on consumers′ expenditure is likely to have
risen by around 30 per cent in real terms over the last decade.
Concludes that the 1990 revaluation has increased the rates bills on the
service sector and is likely to have made the uniform business rate less
regressive.
Property Futures
Authors: Baum Andrew
Published: September 2004

Discusses the attractions of property to institutional investors.
Describes the evolution of future markets from forward contracts in
commodity markets and financial and stock market index futures to the
current UK proposal for property index futures. Concludes that property
professionals should make every effort to understand and develop the
proposed market in a way which will benefit property investors most
effectively.
The Statements of Asset Valuation and Guidance Notes (The
Red Book)
Authors: Cherry Andrew
Published: September 2004

Describes the third edition of the Red Book. Notes that it is now
mandatory for valuers undertaking certain types of asset valuation to
state whether or not they have complied with the advice in the Red Book.
Concludes that the third edition contains little new material but the
changed format makes it more user‐friendly.
The Performance Measurement of Property Investments
Authors: Finlay Paul N. , Tyler Steven B.
Published: September 2004

Describes the means by which the performance of property
investments can be measured and analysed. Reports on the results of a
questionnaire survey looking into the practice of UK independent
property portfolio managers. Suggests that a survey of financial
institutions, namely insurance companies and pension funds, would reveal
more about the objectives of performance measurement.
Customary Tenure and Locus Standi in Compensation Claims in
Ghana
Authors: Brobby K.W.
Published: September 2004

Examines the cultural issues considered in relation to compulsory
purchase by the courts in Ghana and comments on the interpretations
currently placed on such cases by the courts. Notes that in Ghana the
contentious issue is often not the amount of compensation due but who is
entitled to that compensation. Concludes that rights in customary land
law will tend to fade away as the nature of the use to which the land is
put becomes more permanent.
The Valuation of Nursing and Residential Homes
Authors: Sidwell Andrew
Published: September 2004

Examines the principles behind the valuation of nursing and
residential homes. Takes into account a variety of factors some of which
are unique to the sector. Concludes that the impending implementation of
community care legislation will also be an important influence.
Valuation of Assured Tenancies
Authors: Angel Martin
Published: September 2004

Outlines the essential characteristics of assured tenancies.
Considers the valuation of properties which are let by Business
Expansion Scheme companies and registered housing associations.
Concludes that when valuing property subject to assured tenancies it is
important to establish the vacant possession values, the passing rent
and how this is related to market rents.
Techniques and Challenges in Developing Property Indices
Authors: Brennan Leonard
Published: September 2004

Presents the methodology for designing, creating and maintaining a
performance index of properties held in institutional portfolios.
Illustrates the technique using the Russell Canadian Property Index
(RCPI). Notes that it can be used for asset allocation and performance
measurement purposes. Concludes that the introduction of real estate
indices to institutional investors′ allocation and evaluation frameworks
will assist in promoting and entrenching this asset class as a necessary
component of any pension portfolio.
Asset Valuations in Europe
Authors: Champness Peter
Published: September 2004

Examines the origins, objectives and achievements of the European
Group of Valuers of Fixed Assets. Discusses the principles and contents
of the European Guidance Notes on the Valuation of Fixed Assets.
Concludes that there is now a consensus among valuation professionals
involved internationally that they must work to a commonality of
valuation certificate.
The Valuation of Petrol Filling Stations
Authors: Hunter David R.
Published: September 2004

Indicates in broad terms the areas which should be considered by
valuers of petrol filling stations. Notes that rental values and capital
values will involve careful appraisal of the potential fuel throughput
and consideration of the costs of running the site. Concludes that there
is an overall trend in the oil industry to reduce the number of petrol
filling sites and that a valuer must take full account of all known or
potential factors in the surrounding area including the impact of
hypermarket petrol filling stations.
Valuation for Mortgage Purposes: An Update
Authors: Hales Peter
Published: September 2004

Aims to give practical advice on some of the questions raised by
the Mortgage Valuation Guidance Notes. Looks at key clauses in the
Guidance Notes and links them to recent case law. Notes that they have
established standards and parameters for the work which the courts are
accepting and it is therefore crucial that valuers are fully aware of
their content. Concludes that the profession should be examining a
possible scientific and logical basis for residential valuation which
will allow for a greater feeling of confidence about how the figures
have been calculated.
The Role of the Appraisal Industry in the US Savings and
Loan Crisis
Authors: Marshall Patricia J.
Published: September 2004

Traces the events which led up to the US savings and loan crisis.
Discusses the role that the property appraiser played in the process.
Concludes that the savings and loan crisis not only helped to identify
chronic weakness and problems in the structure of the profession but
also helped to solve those problems.
The Planning Provisions of the Planning and Compensation
Act 1991
Authors: Hawkins David
Published: September 2004

Seeks to highlight the major planning proposals of interest to
practitioners. Summarises other changes as they apply to England and
Wales. Concludes that while leaving the framework of town and country
planning in place, the new Act makes significant changes and introduces
important new procedures.
Investing in the Privately Rented Sector
Authors: Dent Peter , Doling John
Published: September 2004

Uses an explicit risk model to examine investment performance in
the private rented housing sector. Suggests that by using such rational
analysis it is possible to identify target returns for these
investments. Examines the reasons for disinvestment and the factors
which need to be addressed in order to sustain a viable sector in the
future. Concludes that for small investors already investing in a
specific sub‐market of the sector reasonable returns are available
without them having to improve the structure or the image of their
holdings.
Over‐rented Freehold Investment Property Valuations
Authors: Crosby Neil
Published: September 2004

Examines the valuation difficulties that have arisen as a result of
the falls in rental value in the UK property market during the early
part of the 1990s. Considers overage cases being caused by the rent
passing being above rental value on a normal rent review pattern because
of a letting on an abnormal review pattern. Comments on the
straightforward case of a fall in rental value since the last rent
revision. Concludes that the growth explicit model is a better and more
consistent methodology for the market valuation of investment property.
Artificial Intelligence and the Mass Appraisal of
Residential Apartments
Authors: Tay Danny P.H. , Ho David K.H.
Published: September 2004

Introduces the theory of artificial neural networks (ANN).
Discusses its application to the valuation of residential apartments.
Compares the performance of the back propagation neural network (BP)
model in estimating sale prices of apartments against the traditional
multiple regression analysis (MRA) model. Concludes that the neural
network model is an easy‐to‐use, black‐box alternative to the MRA model.
The Variance of Property Returns: Some Problems of
Time‐Weighted Measures
Authors: Lizieri Colin , Satchell Stephen
Published: September 2004

Suggests that the use of the geometric mean as a measure of average
return on investment presents problems for estimating the variance as a
measure of risk. Notes that the use of a measure based on the arithmetic
mean seems an uncomfortable compromise. Shows that measures based on the
geometric mean are also systematically biased in the case of log normal
returns. Concludes that this can have major consequences for investment
decision‐making and portfolio selection.