bluuebunny/crossref_metadata_2025 huggingface dataset:
Innovating the value proposition for corporate real estate
Authors: Hallissey Andrew , Benoist Patrick
Published: July 2024

The focus of multinational corporations (MNCs) regarding the real estate workplace has shifted from the basic objective of minimising costs to a strategic objective of maximising value. While the workplace continues to evolve as an offensive differentiator for corporate enterprises, the internal corporate real estate (CRE) teams and service providers alike aim to discover new and different methods for driving organisational productivity, optimising costs and managing risks associated with the real estate workplace. Recent key innovations to the workplace include advancing technology platforms, instituting portfolio-wide workplace strategy, building performance management frameworks, talent development programmes and delivering globally integrated service execution models. CRE teams must take into account how these workplace innovations will affect the overall customer and employee experience, and develop a plan for how employees and business units can contribute to a dynamic working environment by establishing a culture of innovation within an organisation. Additionally, the real estate function of large MNCs should forecast and understand the impact that innovations will have on corporate financial performance and how shareholders will perceive the potential benefits and risks associated with workplace innovation.
The fundamental premise for delivering the value proposition is organisational alignment between the core enterprise business and the CRE team. Workplace innovations only achieve optimal value creation if the implementation strategy is in agreement with the overall business goals. In effect, the entire CRE industry incurs a greater degree of accountability to build an advantage for global corporate occupiers. In order to deliver value and enhance workplace performance, CRE teams seek to establish a culture of innovation through creating workplace environments that are conducive to employee collaboration, developing cutting-edge technology capabilities that increase productivity and providing a strategic roadmap for implementing new ideas and processes across a global portfolio footprint.
The CRE industry has witnessed a considerable amount of workplace innovation, including the centralisation of CRE operating models, urbanisation and globalisation, and enhancements to technology and tools deployed by workplace professionals; however, the most significant innovation within the industry to date revolves around the evolution towards the adoption of global real estate operating models. This pursuit of globally integrated service delivery platforms has created the impetus for transformational merger and acquisition activity among real estate service providers over the past decade, as the industry has consolidated to better support the expanded requirements of global occupiers.
Surveying modern façades and common defects
Authors: Pop Tudor
Published: July 2024

The modern façade has evolved dramatically in the last century, from the time of the very first curtain wall system, through the watershed change from steel to aluminium in modern façade framing systems, to the modern methods of building contemporary façades. Changes in architectural trends, as well as new technologies employing innovative uses for materials, have led to increasingly complex façade designs. The specialist knowledge required to deal with modern façades has created a new construction expert, the Façade Engineer, which now is part of an established profession with an increasing number of specialists. However, professionals who value and survey buildings also need to be aware of modern methods of construction in the façade industry. The various types of modern façade systems have paved the way for today’s architectural environment. With it come manifold advantages and improved comfort for building users. Furthermore, there is an increased rate of merging traditional construction, especially heritage, with elements of modern façades. Such projects raise specific challenges for all construction professionals and a particular set of knowledge and experience is required to deal with them. The ability to differentiate between traditional and modern construction methods is key to surveying and valuing buildings. The increased complexity of modern façades generally means that specialist input from a Façade Engineer is required for the assessment and investigation of the more complex façade systems. This paper presents the main façade systems using modern methods of construction, their characteristics and common defects. For the purpose of valuation and general surveying of modern façades, the classifications and descriptions of façade systems presented in this paper together with common defects should provide a good starting point.
Why a strategic approach to science and university communications makes sense
Authors: Archut Andreas
Published: July 2024

It is not yet common for all academic institutions to organise their communications by following a general communication strategy. The creation of a communication strategy for a university is a complex process, owing to the many different stakeholders and objectives that must be taken into account, but it is worth the effort. With clear goals and a deeper understanding of target groups and key messages, communication becomes much more effective and scarce resources can be used more efficiently.
Demand driven adaptive enterprise and adaptive sales and operations planning
Authors: Ling Dick , Ptak Carol , Smith Chad
Published: July 2024

The volatile, uncertain, complex and ambiguous (VUCA) world is here to stay, and it is wreaking havoc on manufacturers, distributors and supply chains throughout the world. Companies are failing at a faster rate than ever because they are failing to adapt to this highly dynamic and risky environment. A new rule has emerged: adapt or die. But how to drive adaptation when conventional tools and processes are failing to keep pace with these challenges? This paper introduces adaptive sales and operations planning, an effective bidirectional bridge between strategy and operations, enabling adaptation at all levels of the organisation in the VUCA world. A step-by-step path is introduced to prepare, implement and sustain this robust S&OP process. Adaptive sales and operations planning completes the Demand Driven Adaptive Enterprise framework and restores the original promise of S&OP for modern circumstances.
Cheetahs, COVID-19 and the demand for crypto-agility
Authors: Thelander Michael
Published: July 2024

‘Digital transformation’ means many things to the different stakeholders who drive today’s business and technical strategies. For the business manager it means creating hyper-responsive, always-on, multichannel paths to profitably engage with customers and partners. For the technologist it means leveraging the newest capabilities in cloud delivery, application development, and DevOps tooling and doing it faster and more economically than ever before. But in all of these cases, digital transformation relies on the underlying foundation of well-protected ‘machine identities’, as well as the technologies that create them, such as TLS certificates, SSH keys, API keys and code-signing certificates. These, in turn, all rely on cryptography: the process of ‘constructing and analysing protocols that prevent third parties or the public from reading private messages’ while also assuring safe machine-to-machine authentication. This paper focuses on the increasingly critical need for an organisation’s cryptographic processes to be agile. Readers will learn what ‘agile’ means to them, and how it leads to a kind of cryptographic flexibility they can leverage whether they deliver applications and services through new cloud architectures, traditional on-prem environments or hybrid models. They will learn how this agility can rapidly replace cryptographic algorithms, tools or providers that have been compromised, without affecting the availability or integrity of the applications or services they enable. They will also learn how organisations can control costs and limit their dependency on third-party services, all while maintaining a robust posture around their rapidly increasing population machine identities.
Positioning airports for safety management system success
Authors: Thompson Stephen
Published: July 2024

Safety management systems (SMS) offer airports a new structure and set of tools that enable the enhancement of current safety programmes and facilitate the implementation of initiatives to improve public and employee safety. Whether anticipating future regulatory guidance or voluntarily capitalising on the new methodology, airport operators can position themselves for SMS success. By cultivating stakeholder relationships, proactively managing risk, and maximising the use of available data, airports can realise the scalable advantages of SMS.
Building a new financial order: How will the financial markets industry make money in the future?
Authors: Duncan Suzanne L. , Ramamurthy Shanker
Published: July 2024

The global financial markets industry has been experiencing significant turbulence over the past 18 months, and executives in the sector are understandably nervous. The current crisis is transforming the competitive landscape, how the industry operates and the way in which its clients behave. Given these changes, many senior executives are wondering how their firms will make profits in the future. This is the question this paper sets out to answer. The current financial crisis has exposed the problems with creating and exploiting ‘pockets of opacity’ across the system. If the industry is to deliver sustainable returns, it will have to embrace change. It will need to begin by working with regulators to build a financial system that is stable while still allowing for healthy innov­ation. Individual firms will also have to specialise and learn to fulfil their brand promises.
A framework for fostering a dynamic information security culture
Authors: Carver Renay
Published: July 2024

This paper proposes how organisations may attend to key factors influencing organisational culture to facilitate and nurture a well-prepared information security culture. Organisational culture is the formative part of organisational behaviour, establishing the social interaction norms, best practices and processes required to achieve organisational objectives. In defining what organisational culture is, and by recognising what a worthy culture should entail, companies may increase opportunities to detect problems, design solutions and develop healthier environments. Employees have accord in decision making and experience a shared understanding of how to accomplish organisational goals. The organisation’s cultural orientation dictates the acceptable system and leadership behaviours expected to effectively achieve enterprise strategy; ultimately, employee behaviour and interaction become defined by such orientation. Attempts to change organisational culture is problematic, since organisational culture often lives on long after founders depart, leaders exit, and products and services cease. Hence, organisational culture may become static. Understanding the organisation’s culture is valuable in managing responses to security challenges, since awareness of the organisation’s cultural profile helps in recognising the organisation’s readiness in dealing with dynamic security hazards. Information security culture, a sub-culture of organisational culture, represents the employee’s behaviour and attitude toward information security. The Information Security Culture Framework offers a model to assess the organisation’s status (resiliency and readiness) of its information security culture and mitigate security issues heightened by human error. Adopting a dynamic information security culture fosters beneficial change necessary to confront and diminish security threats. By promoting information security consciousness and focused security awareness to address dynamic information security threats, organisations may achieve a robust information security culture.
How to transform your bank into a data-driven organisation?
Authors: Bhanot Vivek
Published: July 2024

A company's success depends heavily on the way they manage their data. Effective utilisation of data is fast becoming the centrepiece of organisational business models and strategies. There are, however, huge gaps between how things should be and the current reality in terms of how data is managed. This paper groups the challenges faced by organisations into three categories: people, process and technology. It then presents the need for organisations to become data driven in order to address the challenges in a structured way and derive maximum benefits out of their data. The data-driven framework comprising four dimensions: organisation, data management, data governance and analytics, is introduced, followed by detailed explanation of each dimension and capabilities within that dimension. In the analytics section, real-life examples from several companies are included to highlight the benefits of analytics applications to business scenarios.
Reconsidering silos
Authors: Troup Tammy , Campbell Heather M. , Dieckman Chris , Sullivan Laura
Published: July 2024

While organisational silos are often viewed as an obstacle to overcome, this paper argues that they are a necessary feature of the workplace environment and should instead be approached in a manner that maximises their potential. This case study describes an approach used by three specialised areas at an academic library — cataloguing and metadata services, digital collections and digital preservation — to retrospectively manage the technical debt incurred during the COVID-19 pandemic. In response to the sudden shift to remote work, library workers developed an action plan to continue an in-process migration with minimal disruption; however, this necessary action significantly exacerbated an already complex file storage system. Although retrospective management of technical debt can be complicated by the management needs of multiple stakeholders, staff members in several areas of specialisation approached the project by identifying needs related to the subcategories of a digital object entity — the intellectual entity, representation entity, file entity and bitstream entity — and developed high-level solutions to meet these needs. This approach exposed three types of silos (context, schemas and processes) and related communication challenges, which can complicate cross-team collaboration. Yet by reconsidering organisational silos as interconnected units of specialisation, staff members successfully applied specialised knowledge, advocated for their management needs and collaborated to resolve the technical debt.
Can India get to 25 billion retail digital transactions in 2017–18?
Authors: Balakrishnan Mahadevan
Published: July 2024

The government of India has set a target of 25 billion retail digital transactions for the year 2017–18 and is pushing all agencies to work towards this goal. This is an ambitious goal when one considers that India had only 9.6 billion retail digital transactions in the year 2016–17. This paper examines the last 10 years of payment system data to establish trends and identify when India is likely to reach this target of 25 billion retail digital transactions. It also examines where India stands on the Rogers diffusion innovation curve with regard to the adoption of digital payments. Drawing on statistics from the Committee on Payments and Market Infrastructures, the paper discusses aspects that support the adoption of digital payments. It then proposes strategies for how India could meet the government’s goal more quickly, including pricing decisions, reducing taxation, widening access and tapping specific market segments. While this paper focuses on India, the strategies are applicable to any developing country interested in strengthening digital payments.
Why people use virtual assistants: Understanding engagement with Alexa
Authors: Jones Valerie K.
Published: July 2024

This study explores how and why early adopters use voice-powered artificial intelligence (AI) assistants and integrate them into their lives. These assistants are examined as personalisable, highly interactive media capable of building a two-way relationship with users. Using the framework of uses and gratifications theory and the Calder–Malthouse set of experiences, this study analyses what value engagement with virtual assistants provides consumers, what the meaning of the experiences are and what contextual factors influence those ongoing interactions. Insights from in-depth interviews reveal three overarching types of experiences with Alexa: removing friction, enabling personalisation and extending self and enriching life. These experiences comprise two types of goals satisfied through interaction with Alexa: Those that related to ‘Helping do’ — focusing on functional elements or tasks that Alexa performed — and those that related to ‘Helping become’ — focusing on enabling users to become better versions of themselves. This is the first qualitative study globally to explore the meaning of interacting with AI assistants, and establishes a much-needed foundation of consumer understanding, rooted in the words and perspectives of the audience themselves, on which to build future research. Recommendations for helping organisations identify opportunities for building their brands through voice-powered AI are discussed.
Driving positive engagement through purpose
Authors: Kline Laura
Published: July 2024

This paper addresses the rise of purpose-focused companies — those that develop strategies to deliver sustainable growth and drive positive social impact. It considers the environment in which purposeful business strategies have ascended — one of complexity, uncertainty and polarisation — as well as changing consumer demands and a willingness by corporate leaders to take a stand on essential issues. Lastly, the paper offers practical tips for marketers to engage more deeply with external audiences on purpose, whether approaching purpose for the first time or communicating about longstanding initiatives.
How to create a public–private partnership: A replicable project associated with business continuity
Authors: Hahn Daniel
Published: July 2024

In an age of political turmoil and mistrust of governments, having an outlet for creative problem solving that involves all aspects of communities during disasters is critical. Additionally, there is a need for outlets that save taxpayer money for particular projects, such as road construction or infrastructure protection. Public–private partnerships are one way to accomplish these goals. Utilised correctly, a public–private partnership is a win-win situation for all participants. This paper will make the case for the continued support from all sectors for public–private partnerships. A description of public–private partnerships will be given to show the broad spectrum of opportunities for such a partnership. In addition, a case study of a public–private partnership called SAFER Santa Rosa is explored as the programme is oriented towards disasters, but keeps the community engaged all year round. Finally, an example is presented of an initiative that not only exemplifies the spirit of public–private partnerships, but has attracted international recognition because it is simple, replicable, cost-effective and valuable to both the private sector and the public sector. The Business Emergency Response Toolkit bag is a true public–private success story. It is hoped that the reader will be able to replicate the ideas discussed herein in their own community.
Implementing a digital asset management strategy at RPA
Authors: Mckeever Stacey
Published: July 2024

This paper will look at the fears associated with instituting a digital asset management strategy and how get to traction by considering four key issues: (1) whether to keep everything or whittle it down; (2) how to remove the bad taste of previous attempts gone awry; (3) how and where to begin; and (4) what ‘being done’ really means.
Purchasing and understanding cyber insurance coverage
Authors: Selby Judy
Published: July 2024

As the numbers of cyberattacks and cyber mishaps continue to increase, more and more companies are looking to transfer some of their cyber risks through insurance. Despite this increase in cyber insurance uptake, questions abound as to what cyber insurance covers and how to select the most appropriate coverages. In addition, many companies are unaware of the various conditions and requirements typically contained in cyber policies, and how those provisions can affect their ability to secure coverage under the policy following an otherwise covered event. This paper provides an overview of cyber insurance, describes the types of information often requested by underwriters in connection with applications for the purchase of cyber insurance, and discusses how to negotiate for and select a policy that adequately addresses the insured company’s unique cyber risk profile. The paper also highlights various conditions and requirements embedded in most cyber forms and outlines how insureds can avoid inadvertent missteps in connection with those policy provisions that might jeopardise coverage in the event of a claim.
Think big: Large-scale digitisation in practice
Authors: Krewer Drew , Soleau Teresa , Johnson Luciano , Sreenan Neil
Published: July 2024

The first half of this paper discusses how infrastructures for large-scale digitisation rely heavily on standardisation, field research and the shifting of workflows from a project-based model to a programme-based model. It also discusses the importance of establishing a metadata practice that takes into consideration the reuse of existing data, automation and appropriate levels of description. Issues regarding preservation metadata and metadata consistency are also viewed through the lens of the large-scale model. The final half of the paper concentrates on two large-scale case studies. The initial study focuses on a complex 150,000-item photoarchive digitisation project at the Frick Art Reference Library and the essential roles that assessment, standards and automation played in the project’s successful completion. The latter study details the digitisation of the entire collection of the Dallas Museum of Art and how to establish a flexible workflow which is responsive to donor requirements, space limitations, increased throughput and challenges introduced by data migration.
Implementing privacy and data confidentiality within the framework of the Internet of Things
Authors: Goel Ayush , Sahil Gurudev
Published: July 2024

Throughout the current and future worldwide Web network infrastructure, the notion of the Internet of Things (IoT) foresees the pervasive interconnection and cooperation of intelligent things. As such, the IoT is simply the next logical step in the expansion of the Web into the real world, ushering in a plethora of unique services that will enhance people's lives, give rise to entirely new economic sectors and smarten up the physical infrastructure upon which we rely, including buildings, cities and transportation networks. As smart devices permit widespread information collection or tracking, the IoT will not be able to reach its full potential if the vision for the IoT is not implemented appropriately. These helpful characteristics are countered by concerns over confidentiality, which have, to date, hindered the viability of IoT aspirations. In the face of widespread surveillance, the management of private information and the development of tools to limit or evade pervasive monitoring and analysis are two examples of the new difficulties brought about by such dangers. This paper considers the privacy concerns raised by the Internet of Things in depth.
A volatility-based single parameter Loss Given Default model
Authors: Yang Hank Z.
Published: July 2024

This paper proposes an alternative recovery model (ie Loss Given Default (LGD) Mapping Function) that links LGD to default rate through a single asset volatility parameter. The model is closed-form and easy to calibrate. It may be applied to wholesale credit risk management, such as LGD forecasting, stress testing and integration into the Basel advanced internal rating-based (AIRB) framework. The model may also potentially be applied to market risk management, such as derivation of market-based LGD for the purpose of regulatory credit valuation adjustment (CVA) under Basel advanced CVA capital framework.
Managing supply chain visibility: The challenges of the UK food sector
Authors: Li Yiren , Kumar Vikas , Hardman Paul
Published: July 2024

The growing number of food scandals across the globe has highlighted the importance of supply chain visibility (SCV) in the food supply chain in recent years. As a result, a number of research studies have focused on identifying the key enablers and barriers of SCV. Most of these studies, however, have concentrated on one or two aspects of SCV, and a comprehensive overview of SCV issues is still missing. This paper therefore attempts to address this research gap by identifying key enablers, challenges and benefits as well as empirically validating them. The paper provides evidence from the UK food sector which is scant in the literature. It also offers practitioners key insights from the UK food sector and its current level of awareness towards SCV implementation. The findings of this paper are based on 100 valid survey responses from UK food manufacturers.
Data protection and space: What challenges will the General Data Protection Regulation face when dealing with space-based data?
Authors: Bu-Pasha Shakila , Kuusniemi Heidi
Published: July 2024

Recently, space or satellite technology, as well as space data applications, is developing rapidly, resulting in a variety of uses. At the same time, related legal issues raise questions about how they can be handled efficiently. In addition to pointing out the importance of managing satellite activities in a legally sound environment, this paper explains the relevance of the General Data Protection Regulation and the challenges it will face in handling space-based data, as well as in managing threats to privacy and personal data regarding the outer space context.
Alumni programming in the age of technology
Authors: Johnson Jacquelyn
Published: July 2024

Higher education institutions have become increasingly reliant upon private donations and support to maintain scholarship dollars, fund capital initiatives and provide support for collegiate departmental projects. As such, alumni relations departments have become much more involved in development processes besides only focusing on alumni reunion planning. Alumni relations offices organise communications, events and engagement opportunities in order to maintain relationships with alumni. The purpose of maintaining these relationships is to develop and cultivate alumni to financially support alma maters. In today’s digital age and with many organisations competing for an individual’s attention, alumni relations departments are turning towards technological advances to help maintain connections and engage alumni in ways that have previously been impossible or unconventional with traditional reunion planning departments. This paper will discuss the changing climate of higher education and how technology is a vital component to alumni relations event, engagement and communication plans.
Centennial Airport: A case study for small airport social media strategy
Authors: Grigsby Smith Deborah
Published: July 2024

Large commercial airports dedicate robust resources to marketing and communication efforts: investing heavily in dedicated staff and consulting firms to build community, increasing stakeholder engagement and aggressively managing reputations during times of crisis. Smaller regional, non-hub and general aviation airports face many of the same challenges, but often with fewer available resources and resulting in greater image vulnerability. Social media and its ability to instantly — and directly — connect airports with their stakeholders, however, can effectively level the playing field. Smaller airports are discovering they too, in most cases, can have a powerful voice without the expense of a public relations armada. Small airports that commit to building — and nurturing — a strong digital voice distinguish themselves from those without a significant social media presence or those that choose to use it solely for self-promotion. A strong social media voice serves as an effective tool to attract new business, as well as mitigate rumours, misinformation and build brand loyalty. This case study explores how Centennial Airport (KAPA), one of the busiest general aviation airports in the USA, built a strong and trusted digital voice using a surprisingly simple in-house strategy.
Reducing the regulatory burden: How can technology revolutionise compliance processes and make complying with multiple regulations more efficient?
Authors: Traversa Deborah , Toselli Giacomo
Published: July 2024

This paper summarises how new technologies can improve efficiency and effectiveness in complying with multiple regulations. It analyses the key drivers that may drive this technological revolution and the reasons why this revolution should start now. The paper focuses on two uses cases that illustrate examples of new approaches. First it introduces holistic compliance solutions and their benefits in detecting fraudulent behaviours. Secondly, an example of the use of blockchain technology in the area of trade repositories is presented. The paper ends with the identification of the opportunities for the buy-side given by the experience matured by sell-sider.
The value of standardisation in public administration services: The Italian corporate banking experience
Authors: Fratini Passi Liliana
Published: July 2024

The Public Administration (PA) plays a key role in fostering the competitiveness of the European economy and financial market. Consequently, different stakeholder categories have recently registered new interest in cooperating to support the PA’s modernisation. In Italy, the Government has launched an institutional programme, the ‘e2012-innovation strategies’, marking some fundamental steps in the PA innovation process, as demonstrated by the introduction of the e-invoicing obligation for suppliers of PA. The banking system plays a core role in the concrete implementation of the mentioned objectives, thanks to a widespread presence over the territory, the availability of multiple channels and great knowledge of innovation and technology. The Italian banking system holds a further relevant asset, based on cooperation logics: the CBI Service, managed by the CBI Consortium, demonstrates best practice in the field of the innovation and standardisation of corporate banking services. In line with trends and the institutional commitment towards PA efficiency, the CBI Consortium is currently supporting the development of new models of interaction between the banking system and the Central Public Administration, and the implementation of innovative electronic services (documents, payments, reporting), interoperable with international standards, for the public sector.
Health Care Systems' relationships with the public are an essential factor if they are to survive financial pressures on the NHS in England
Authors: Baylis Alex , Powell Marcus
Published: July 2024

A redesign across the National Health Service (NHS) in England aims to transform services and make them sustainable, in response to significant financial pressure. We argue that the scale of economies and changes required will inevitably have impacts on patient care and on staff, and that ways of managing these impacts may not be transparent or may involve unwanted consequences. Important ways of mitigating these risks are to involve people and communities, and to adopt a style of leadership that makes openness more possible. We describe frameworks and approaches that can be used for these. They are not simple propositions, in the NHS's context of some continuing centralised command and control, pressure for very rapid change and likely gaps in capability. A review of using other policy levers to improve services suggests that they would not be sufficient on their own to achieve the change sought without priority to both engaging people and communities and developing leadership approaches.
The great race: Investment managers apply new technologies to get ahead
Authors: Tattersall Phil
Published: July 2024

Firms of all types across all industries are applying new technologies at an ever faster pace. Investment managers are no different. This paper discusses how and why investment managers are applying new technologies and suggests how this application may evolve over the next couple of years. First, the landscape of the new technologies will be explored: in particular, mobile technologies, cloud computing, social media and ‘big data’. Secondly, the current state of the application of new technologies across investment managers will be discussed, drawing upon recent Cutter Benchmarking data. Finally, future trends will be suggested.
Ain’t Nothin’ Goin’ On But The Rent? : or, How do you make a loss of rent claim work? Part 2
Authors: Kay Richard , Taggart Nic
Published: July 2024

Part two of this paper continues to analyse a landlord’s ability to include in a claim for damages at the end of a lease a sum representing the loss of the rent the landlord would otherwise have been able to receive from a new tenant, had the outgoing tenant not delivered up the premises out of the covenanted-for state and condition. The paper considers and contrasts the conceptual basis for such claims and discussing the conceptual issues arising from the special rules in respect of claims for damages for disrepair properly so-called, which flow from the case of Joyner v. Weeks and the Landlord and Tenant Act 1927, Section 18. The paper proposes a solution for the difficulties these special rules cause in respect of the general law of causation in damages claims. The paper examines both the legal and the valuation challenges in mounting such claims. It gives particular attention to the difficult issues arising with: the length of the period necessary to market the premises, even if they were in repair; the impact of a landlord being unwilling or unable to undertake repair works until the market has improved; and the position of a landlord who wishes to occupy the premises himself. The paper concludes with a practical, step-by-step procedure for the calculation of such claims (which is also conveniently summarised in a flowchart). This is intended to guide practitioners through the process of making such a claim as simply as possible. Part one of this paper was published in Journal of Building Survey, Appraisal & Valuation Volume 7 Number 4.
Enterprise risk management in the insurance industry: Trends and future directions
Authors: Kumar Sonjai , Rao Purnima , Barai Munim
Published: July 2024

The research aims to describe the state of enterprise risk management (ERM) in the insurance sector. It highlights emerging trends in the application of risk management in the insurance sector and thereby reports the prominent research gaps and new avenues for research in ERM. The research adopts a systematic literature review (SLR) approach, using 187 research papers spanning 44 years (1977–2021). The paper identifies the fact that most ERM and insurance sector research is performed in North America and Europe, while developing economies in Asia and Africa lag. The paper establishes a three-way relationship between ERM, risk management (RM) and risk-based capital (RBC) where RM is a subset of ERM and RBC is a driver of ERM. The research shows that very few studies are conducted on risk culture, three lines of defence and the role of chief risk officers. The determinants of ERM identified are board, firm size, audit and risk management committee and corporate governance. The determinants identified for firm value are return on assets, return on equity, profit, Tobin's Q, among others. This research provides a way for academicians, practitioners and policy makers to design effective strategies for implementing ERM in organisations.
Marketing in the age of machine learning: How optimising personalisation granularity leads to better performance in a dynamic market
Authors: Penzotti Julie
Published: July 2024

While personalisation has advanced formidably in our digital age, marketers remain challenged by how to deliver truly individualised customer experiences that are optimised for relevance, timeliness and value, and do so at scale. Marketers know that the more targeted a marketing interaction is, the stronger the customer response. Yet as customer behaviour continually changes, more advanced technologies capable of acting on dynamic data and increasing targeting granularity are required to discover and exploit optimal customer experiences at scale. In this paper the author discusses the application of machine learning to marketing personalisation, and how it can be used in conjunction with closed-loop experimentation to learn optimal combinations of targeting audiences, marketing experiences, and execution parameters to boost marketing performance even in highly competitive, dynamic markets.
Is your bank’s IT strategy ready to support growth in ESG investments and market offers? Can AI help solve what traditional IT cannot?
Authors: Bhardwaj Kovid
Published: July 2024

This paper analyses the demands on integration and scalability that the Environmental, Social and Governance (ESG) theme has placed on financial institutions and how modern digital technologies can help banks quickly scale and solve this business need. It starts with evaluating both internal and external factors that are not only driving ESG but also radically altering banking business models. It then discusses at length the integration issues faced by banks in this sector. While keeping the nature of these integration issues at the centre, the paper goes on to evaluate why modern digital stack complemented with artificial intelligence offers a good architecture to industrialise ESG in a bank. Factors like a tenfold increase in ESG data, new ways of greenwashing and falsification of ESG efforts coupled with terabytes of unstructured data are some of the themes the paper discusses at length. It also looks at how artificial intelligence helps solve these issues. The idea is to enable and complement human intelligence by reducing the time and effort taken for investigation and thus bringing operational efficiencies to help analysts and management focus on more valuable services like advisory, structuring and executing ESG offerings. It also looks at the maturity and scalability of artificial intelligence (AI) in this area. The paper concludes by suggesting a practical and implementable blueprint for AI-based ESG workflow that can be industrialised at scale.
Using DAM to protect and empower the UPS brand
Authors: Pepper Kelly , Maxwell Melanie , Lasalle Julie
Published: July 2024

What is the value of protecting a brand? It is critical for any company today to ensure that its brand is protected while investigating solutions to help build and strengthen brand equity. This paper details how UPS leverages its digital asset management (DAM) system as a crucial component of brand management. DAM delivers a solution to help protect the UPS brand through controlled accessibility and provides brand consistency globally. By engaging users, both external and internal, DAM allows UPS to control who has access to its brand, how it is leveraged and its exposure.
Scoping review of inter-professional teamwork theories in health care: Implications for policy, practice and research
Authors: Liu Grace , Tsasis Peter
Published: July 2024

As theoretical underpinning is a priority for inter-professional teamwork, this scoping review examines theories for inter-professional teamwork in health care in the academic literature over the last 10 years. The review found 56 papers from 4 databases (CINAHL, Medline, Scholar's Portal and Web of Science) published in English. A content strategy approach was used to categorise the theories, interventions and outcomes. The literature revealed a trend moving away from single theories, into multifaceted theories. There were more papers on inter-professional education interventions, compared to interprofessional practice or organisation interventions. Many papers reported the importance of patient outcomes as the driving force for teamwork. However, there is a lack of evidence to support this notion. Further research is suggested on teamwork effectiveness, including measurement and evaluation of patient and system outcomes. Based on the scoping literature review, a conceptual model is developed to align interventions with theory to outcomes, which considers four broad theoretical perspectives highlighted herein (learning, social-psychological, organisation and system), interventions at various levels (patient, profession, micro, meso and macro) and measurement of outcomes. This framework identifies various theories, interventions and outcomes, which will help direct policy, practice and research in matching the right theory(ies) to intervention(s) and outcome(s).
Food for thought: How enterprise taxonomy powers search and creativity at America’s Test Kitchen
Authors: Matzen Ian
Published: July 2024

America’s Test Kitchen, a Boston-based culinary media company, undertook an in-house enterprise taxonomy initiative that sought to bring order out of chaos. This case study reviews the methods and challenges encountered to create a user-centric taxonomy of food, and how the taxonomy was applied across the different stages of an asset’s life cycle to improve search and foster creativity.
How non-value added work affects the productivity of healthcare professionals
Authors: Domingo Rene T.
Published: July 2024

This paper analyses how non-value added work significantly reduces the productivity of healthcare staff and the service capacity of healthcare systems worldwide. It first describes how the ageing population, manpower shortage and wastefulness in hospitals continuously increase the demand-supply gap. The paper explores the application of lean thinking practised by manufacturing industries in improving healthcare staff productivity to complement the conventional supply, demand and technology solutions. It illustrates the principles and best practices in spotting and stopping the seven lean wastes or ‘muda’, particularly in hospitals. The paper identifies several industry and institutional hurdles in improving productivity. It concludes with recommendations for policymakers, regulators and payers to enjoin healthcare institutions to adopt lean practices in order to improve their capacity, cost performance and patient care quality.
#SafeCard: Ukraine’s answer to cyberthreats targeting cardholders
Authors: Danylchenko Olesya
Published: July 2024

This paper reviews the project #SafeCard that was implemented by the Ukrainian Interbank Payment Systems Members Association (EMA) with the financial support of the US Embassy in Ukraine. The project spanned 2016–17 in Ukraine. Its aim was to minimise the level of fraud of payment instruments and ATMs. A number of political and economic factors in Ukraine have contributed to a significant growth in cybercrime schemes targeting bank clients. The main threat to Ukrainian cardholders is the use of social engineering methods that aim to complete operations in a card-not-present (CNP) environment (voice phishing (vishing), SMS phishing (smishing) and phishing websites), along with skimming and cash trapping in ATMs. Threat analysis and forecast was conducted, a common vision for the future was agreed and the following main objectives were determined: 1) To improve Ukraine’s criminal legislation; 2) To raise awareness among Ukrainian citizens; 3) To improve capacities of criminal justice professionals to obtain and check information in banks; 4) To improve the knowledge and skills of criminal justice professionals and their cooperation with banks; 5) To raise awareness among prosecutors and judges. This was the first implementation of a project on this scale in Ukraine. As well as meeting the desired challenges, the project also resulted in a hugely positive experience and strengthened the synergy of public–private partnerships. This paper describes the project and the final results. The author hopes that readers will gain some insights that will be beneficial for work to prevent payment fraud in their own countries.
Discovering discovery: Data discovery best practices
Authors: Sterne Jim
Published: July 2024

Data discovery is the art of going beyond answering specific questions. Given the goals of the organisation and a clean and reliable dataset, the ‘data detective’ is at his or her best in formulating intriguing questions. This paper looks at a variety of ways to stimulate the creative analytics process through the study of anomalies, the employment of segmentation, the avoidance of cognitive bias, and sidestepping the confusion between correlation and causation. With this set of tools in hand, the analyst must then communicate insights clearly in order to become a change agent via data.
Harmony: The right technology for the right business case
Authors: Collings Brian
Published: July 2024

If technologically driven change is to match its potential, industry leaders must manage the process of change within their organisations carefully, and constantly. Business is undergoing the Fourth Industrial Revolution, and there is no historical precedent for how this will change process and scale. This paper describes the steps that must be taken to ensure positive progress can be made while allowing for continuing change. The first step is developing and maintaining a communications network to stay on top of the latest developments into the application of Fourth Industrial Revolution technologies, bridging any gaps in understanding, in order to navigate this transformation. The second step is the understanding of the business cases to which these technologies can be applied, in order to engender small-scale change that can grow, without finding that a single instance of technology is enveloped by business silos. Intrinsic within this process is an assessment of the correct implementation methodology to enable the right qualities of technology to be brought out, thereby matching the firm’s requirements. The third element is the need to assess value of change versus cost of change. Starting with a proof of concept and building out to a larger deliverable is a good way to manage that assessment. Directly involving end users, solutions providers and the operations function from the start of the process ties expectation to delivery. Leaders must understand that the business can function and change simultaneously but only if they can take on the right mindset in order to manage this process.