bluuebunny/crossref_metadata_2025 huggingface dataset:
Prolonged SARS-CoV-2 Viral Shedding in Patients with COVID-19 was Associated with Delayed Initiation of Arbidol Treatment: a retrospective cohort study
Authors: Zhou Yaya , He Xinliang , Zhang Jianchu , Xue Yu’e , Liang Mengyuan , Yang Bohan , Ma Wanli , Zhou Qiong , Chen Long , Wang Xiaorong
Published: June 2020

Objectives

Evaluate the risk factors of prolonged SARS-CoV-2 virus shedding and the impact of arbidol treatment on SARS-CoV-2 virus shedding.

Methods

Data were retrospective collected from adults hospitalized with COVID-19 in Wuhan Union Hospital. We described the clinical features and SARS-CoV-2 RNA shedding of patients with COVID-19 and evaluated factors associated with prolonged virus shedding by multivariate regression analysis.

Results

Among 238 patients, the median age was 55.5 years, 57.1% were female, 92.9% (221/238) used arbidol, 58.4% (139/238) used arbidol combination with interferon. The median time from illness onset to start arbidol was 8 days (IQR, 5-14 days) and the median duration of SARS-CoV-2 virus shedding was 23 days (IQR, 17.8–30 days). SARS-CoV-2 RNA clearance was significantly delayed in patients who received arbidol >7 days after illness onset, compared with those in whom arbidol treatment was started≤7 days after illness onset (HR, 1.738 [95% CI, 1.339–2.257], P < .001). Multivariate regression analysis revealed that prolonged viral shedding was significantly associated with initiation arbidol more than seven days after symptom onset (OR 2.078, 95% CI [1.114-3.876], P .004), more than 7 days from onset of symptoms to first medical visitation (OR 3.321, 95% CI[1.559-7.073], P .002), illness onset before Jan.31, 2020 (OR 3.223, 95% CI[1.450-7.163], P .021). Arbidol combination with interferon was also significantly associated with shorter virus shedding (OR .402, 95% CI[.206-.787], P .008).

Conclusions

Early initiation of arbidol and arbidol combination with interferon as well as consulting doctor timely after illness onset were helpful for SARS-CoV-2 clearance.
Addressing capacities of local communities in a changing context in Nepal
Authors: Rolsted Morten , Raju Emmanuel
Published: June 2020

Purpose

The field study aimed at exploring how capacities are influenced by external factors in the context of community-based disaster risk reduction (CBDRR).

Design/methodology/approach

The field study was conducted in a small rural area called Lapsibot in Lamjung district in Nepal. The article is based on a fieldwork conducted in April 2018. The different tools of data collection were inspired by the vulnerability and capacity assessment approach with a focus on various aspects of vulnerabilities and capacities with regard to disaster risk reduction (DRR) in Lapsibot.

Findings

The paper highlights that communities, in fact, need enhanced and extended capacities, not only existing inherent capacities, which are usually the main subject of capacity development in rural communities.

Originality/value

While there is absolutely no question of strong capacities at the community level, this paper appeals for a more in-depth investigation of an extended notion of capacities, where the effects of the rapid changes and increasing impact of the outside world are taken into consideration.
Three approaches to measuring recall on the Web: a systematic review
Authors: Zeynali Tazehkandi Mahdi , Nowkarizi Mohsen
Published: June 2020

Purpose

The purpose of this paper is to present a review on the use of the recall metric for evaluating information retrieval systems, especially search engines.

Design/methodology/approach

This paper investigates different researchers’ views about recall metrics.

Findings

Five different definitions for recall were identified. For the first group, recall refers to completeness, but it does not specify where all the relevant documents are located. For the second group, recall refers to retrieving all the relevant documents from the collection. However, it seems that the term “collection” is ambiguous. For the third group (first approach), collection means the index of search engines and, for the fourth group (second approach), collection refers to the Web. For the fifth group (third approach), ranking of the retrieved documents should also be accounted for in calculating recall.

Practical implications

It can be said that in the first, second and third approaches, the components of the retrieval algorithm, the retrieval algorithm and crawler, and the retrieval algorithm and crawler and ranker, respectively, are evaluated. To determine the effectiveness of search engines for the use of users, it is better to use the third approach in recall measurement.

Originality/value

The value of this paper is to collect, identify and analyse literature that is used in recall. In addition, different views of researchers about recall are identified.
Moves that matter: dialogic writing assessment and literary reading
Authors: Beck Sarah W. , Jones Karis , Storm Scott , Torres J. Roman , Smith Holly , Bennett Meghan
Published: June 2020

Purpose

This study aims to explore and provide empirical evidence for ways that teachers can simultaneously support students’ literary reading and analytic writing through dialogic assessment, an approach to conferencing with writers that foregrounds process and integrates assessment and instruction.

Design/methodology/approach

This study uses qualitative research methods of three high school teachers’ dialogic assessment sessions with individual students to investigate how these teachers both assessed and taught literary reading moves as they observed and supported the students’ writing. An expanded version of Rainey’s (2017) scheme for coding literary reading practices was used.

Findings

The three teachers varied in the range and extent of literary reading practices they taught and supported. The practices that they most commonly modeled or otherwise supported were making claims, seeking patterns and articulating puzzles. The variation we observed in their literary reading practices may be attributed to institutional characteristics of the teachers’ contexts.

Research limitations/implications

This study illustrates how the concept of prolepsis can be productively used as a lens through which to understand teachers’ instructional choices.

Practical implications

The descriptive findings show how individualized coaching of students’ writing about literature can also support literary reading. Teachers of English need not worry that they have to choose between teaching writing and teaching reading.

Originality/value

This study presents dialogic assessment as a useful way to guide students through the writing process and literary interpretation simultaneously.
Will Haiti benefit from setting up an agricultural research center? A foresight quantification
Authors: Bairagi Subir , Durand-Morat Alvaro
Published: June 2020

Purpose

Investments in agricultural research and development (AgR&D) have been an engine of agricultural productivity growth; as a result, food security and poverty situations have improved in many countries around the world. However, in Haiti, a small Caribbean country, neither has any formal agricultural research center (ARC) been established nor has a significant amount of money been invested for AgR&D. This paper aims to quantify whether setting up an ARC would be beneficial for Haiti.

Design/methodology/approach

A fixed-effects regression, the International Model for Policy Analysis of Agricultural Commodity and Trade impact and benefit – cost ratio (BCR) measures are used to estimate future benefits from setting up a new ARC in Haiti.

Findings

A total of US$21.0m annual investment is required for the proposed ARC, which could generate up to US$1.16bn in social benefits during the next three decades. In terms of BCR, if one dollar is invested for AgR&D in Haiti, the payoff could be US$1.33-4.52. Therefore, establishing an ARC is crucial for Haiti, as it is expected to generate positive benefits for society by helping formulate pro-farmer policies as well as disseminating modern agricultural technologies among farmers.

Originality/value

Because, to the best of the authors’ knowledge, there is no such study in Haiti’s perspective, this study contributes to the country’s literature evaluating the feasibility of establishing a new research center in Haiti with a partial equilibrium economic model.
“Bitten by the entrepreneur bug” – critiquing discourses on women owner-managers/entrepreneurs in the Kenyan and Omani newspapers
Authors: Owalla Beldina , Al Ghafri Aziza
Published: June 2020

Purpose

This paper aims to critically analyze media discourses on women owner-managers/entrepreneurs (OMEs) in the Kenyan and Omani newspapers.

Design/methodology/approach

A critical discourse analysis is carried out on a total of 408 online media articles (174 articles from Omani newspapers and 234 articles from Kenyan newspapers) on women OMEs over the period 2010-2018. Articles are also classified based on their framing of women’s entrepreneurship.

Findings

Five main categories of media discourses are identified, i.e. discourses on government/institutional initiatives; women OMEs’ dependency; women OMEs’ femininity; women OMEs’ societal impact; and normalization of women OMEs. These gendered media discourses and underlying assumptions further perpetuate women OMEs’ subordinate position in society, weaken their social legitimacy and trivialize their roles as managers and leaders in society.

Research limitations/implications

The analysis was limited to online articles published in mainstream media. Future research could focus on offline print media from smaller media distributors or other distribution channels.

Practical implications

Policymakers and media houses need to pay greater attention to the subtle mechanisms reproducing gender stereotypes. Women OMEs should also take a more active role in constructing their identity in the media.

Originality/value

This paper highlights the underlying assumptions of media discourses regarding women’s empowerment that negatively impacts their social legitimacy. This paper also draws attention to media’s role in the trivialization of women OMEs’ leadership and managerial roles and subsequent marginalization of their social status.
Conceptualizing a teacher–student knowledge exchange perspective: exploring the tripartite relationships between SECI theory, LMX theory and HEIs' students' preparedness for the workplace
Authors: Ibidunni Ayodotun Stephen , Ibidunni Oyebisi M. , Akinbola Olufemi A. , Olokundun Maxwell A. , Ogunnaike Olaleke O.
Published: June 2020

Purpose

This research investigated the influence of the dimensions of the SECI theory, LMX theory and a newly developed teacher–student knowledge exchanges (TSKE) on preparedness of students for the workplace.

Design/methodology/approach

Based on a sample size of 214 business education students drawn from six programmes, structural equation modelling using AMOS was adopted to show relationships between dimensions of SECI, LMX and TSKE.

Findings

The statistical analysis revealed that dimensions of the SECI theory, especially socialization and externalization; dimensions of the LMX theory, especially professional respect; and dimensions of the newly developed TSKE perspective, especially the SECI-dominated knowledge exchange were significant influencers of students' workplace preparedness.

Originality/value

Existing literature that focussed on the knowledge management theme in education industry scarcely examined the processes that are critical to knowledge creation and exchange in HEIs. Therefore, the present study adopts a synthesis of SECI and LMX theories to explain how knowledge creation can occur in HEIs and prepare students for the workplace.
Impact of perceived experiential advertising on customers' responses: a multi-method approach
Authors: Lacroix Caroline , Rajaobelina Lova , St-Onge Anik
Published: June 2020

Purpose

This article proposes two studies to demonstrate the impact of three dimensions of perceived experiential advertising – cognitive/affective/sensory advertising, relate advertising and behavioural advertising – on consumer behaviour (brand credibility, affective commitment and emotions) in the banking sector.

Design/methodology/approach

For study 1, a total of 506 online panellists of a recognized Canadian research firm were asked to evaluate a local bank advertisement using an online self-reported questionnaire. For study 2, a total of 65 Canadian respondents recruited through Facebook and Google adverts were asked to watch two video advertisements (one more experiential and the other less experiential). After viewing the advertisements on a computer equipped with FaceReader software by Noldus, participants completed a short online questionnaire.

Findings

Using structural equations modelling, the first study shows that brand credibility explains the positive impact of perceived cognitive/affective/sensory advertising (complementary mediation) and perceived behavioural advertising (indirect mediation only) on affective commitment. The second study illustrates that the cognitive/affective/sensory dimension is more important for experiential advertising than experiential advertising. Employing FaceReader facial expression recognition software results indicate that the bank advertisement with a higher score of perceived cognitive/affective/sensory advertising produces a higher level of happiness among respondents.

Originality/value

Both studies provide new insights into perceived experiential advertising and the impact of the latter on consumers. Benefits to scholars and practitioners include an enhanced understanding of advertising effectiveness in the banking sector.
Applying deep learning algorithm to maintain social distance in public place through drone technology
Authors: Ramadass Lalitha , Arunachalam Sushanth , Z. Sagayasree
Published: June 2020

Purpose

The purpose of this paper is to inspect whether the people in a public place maintain social distancing. It also checks whether every individual is wearing face mask. If both are not done, the drone sends alarm signal to nearby police station and also give alarm to the public. In addition, it also carries masks and drop them to the needed people. Nearby, traffic police will also be identified and deliver water packet and mask to them if needed.

Design/methodology/approach

The proposed system uses an automated drone which is used to perform the inspection process. First, the drone is being constructed by considering the parameters such as components selection, payload calculation and then assembling the drone components and connecting the drone with the mission planner software for calibrating the drone for its stability. The trained yolov3 algorithm with the custom data set is being embedded in the drone’s camera. The drone camera runs the yolov3 algorithm and detects the social distance is maintained or not and whether the people in public is wearing masks. This process is carried out by the drone automatically.

Findings

The proposed system delivers masks to people who are not wearing masks and tells importance of masks and social distancing. Thus, this proposed system would work in an efficient manner after the lockdown period ends and helps in easy social distance inspection in an automatic manner. The algorithm can be embedded in public cameras and then details can be fetched to the camera unit same as the drone unit which receives details from the drone location details and store it in database. Thus, the proposed system favours the society by saving time and helps in lowering the spread of corona virus.

Practical implications

It can be implemented practically after lockdown to inspect people in public gatherings, shopping malls, etc.

Social implications

Automated inspection reduces manpower to inspect the public and also can be used in any place.

Originality/value

This is the original project done with the help of under graduate students of third year B.E. CSE. The system was tested and validated for accuracy with real data.
Qualitative identification of associated words with the respective online service ratings
Authors: Guha Roy Diya , Bhattacharya Sujoy
Published: June 2020

Purpose

Collectively knowledge is mentioned to surpass the traditional assets such as workers, property and financial investment. The research studies on how the existing knowledge can be merged with new knowledge for further development of organizational progress is moving from nascent to active state. In this context, the applications of online data pose a research gap in the domain of hospital review ratings. The purpose of this study is to explore how this raw tacit knowledge can be transformed to explicit keywords associated with individual review ratings of the hospital.

Design/methodology/approach

The authors have attempted to decrypt the tacit knowledge extracted from Facebook page of nine Indian hospitals (sources for the nine hospitals) using NVivo 12.3 to explain the resources associated with the poor or good review ratings.

Findings

Distinct patterns emerged with review ratings and associated words, which can be used to improve the facets of health-care services.

Research limitations/implications

The data used are only from India catering to national and international patients.

Originality/value

The sentiment analysis and word cloud associated with individual review rating can be further used for devising finer branding scales, as well as be practically used for real-time branding efforts by health-care industry.
Institutional matrix of social management in region's economy: stability and sustainability vs innovations and digitalization
Authors: Yankovskaya Veronika V. , Osipov Vladimir S. , Zeldner Aleksei G. , Panova Tatiana V. , Mishchenko Vitalii V.
Published: June 2020

Purpose

The purpose of the article is to develop a new institutional approach to build the social market economy, which would allow balancing traditions and innovations, stability and technological progress in view of the specifics and priorities of the national economy, based on which regional models of social management will be built. The research study is performed to develop new institutional approach by the example of modern Russia by determining the institutional matrix of social management in economies of the regions that achieved the highest progress in formation of the social market economy.

Design/methodology/approach

The authors use the proprietary methodology of evaluating the level of sociality of state management in region's economy, which includes the estimate formula and the scale for qualitative treatment of the results. The research subjects are top ten regions of Russia listed in the quality of life index in the year 2019.

Findings

The authors determine the regression dependence of the sociality index of state management in region's economy on the selected factors and compile the equation of multiple linear regression, as well as determine the optimal influence of the factors on state management of region's economy for increasing its sociality to the maximum level possible.

Originality/value

The specifics of building the social market economy in Russia are determined. Based on the established national peculiarities of the social market economy in Russia, the institutional matrix of social management in the Russian regions' economy is developed and it allows for optimal balance of stability and sustainability with innovations and digitalization.
The effect of customer relationship management (CRM) dimensions on hotel customer’s satisfaction in Kashmir
Authors: Sofi Maraj Rahman , Bashir Irfan , Parry Mohammad Ashraf , Dar Altaf
Published: June 2020

Purpose

The study aims to investigate the effect of four customer relationship management (CRM) dimensions, namely, customer orientation, customer relationship management organization, managing knowledge and CRM based technology, on customer satisfaction in the hospitality sector of Kashmir.

Design/methodology/approach

A survey instrument with a slight modification is adapted from literature and is exercised on the customers of three- and four-star hotels operating in Kashmir. A total of 176 responses received using systematic random sampling were subjected to exploratory factor and regression analyses to uncover the underlying relationships among dependent and independent variables.

Findings

The results revealed a significant and positive relationship between CRM dimensions, namely, customer orientation, managing knowledge and CRM organization on customer satisfaction. Though the results also indicate a significant positive effect of CRM-based technology on customer satisfaction, the magnitude of this effect is very weak. This suggests that hotel organizations use technology as a mere tool to store customer information only. Thus, CRM-based technology should be used by the hotels to analyze customer information and, subsequently, design customized products. This will unravel the full potential of the technology and lead to better customer satisfaction.

Practical implications

The findings of this study provide significant insights to the practitioners to understand the role of successfully implementing a CRM strategy. It reflects that establishing an effective CRM strategy helps managers in improving customer satisfaction and in maintaining a long-term relationship with customers to achieve the organizational goals. Thus, establishing an efficient and effective CRM strategy should be (one of) the key objectives for all hotel managers. Moreover, the hotels that successfully implement CRM strategy and manage customer knowledge properly will reap the rewards in terms of better customer loyalty and long-term sustainable profitability.

Originality/value

This study approaches the implementation of CRM strategy from a customer perspective with a specific focus on investigating the effect of four CRM dimensions on customer satisfaction in the hospitality sector. This will provide a novel impetus to the hotel managers to devise and manage a CRM strategy that leads to (better) customer satisfaction.
Are Islamic indices a viable investment avenue? An empirical study of Islamic and conventional indices in India
Authors: Alam Mahfooz , Ansari Valeed Ahmad
Published: June 2020

Purpose

This study aims to empirically compare the performance of Islamic indices vis-à-vis to their conventional counterparts in India.

Design/methodology/approach

The performance of the Islamic and selected conventional indices is evaluated using various risk-adjusted performance measures such as Sharpe ratio, Treynor ratio, M-square (M2) ratio, information ratio, capital asset pricing model (CAPM), Fama-French three-factor model and Carhart four-factor model in India context. The period of study is from December 2006 to 2018.

Findings

The risk-adjusted performance measures based on the Sharpe ratio, Treynor ratio, information ratio, the M2 ratio show that the return of Islamic indices provides slightly superior performance. However, performance investigated using CAPM, Fama-French and Carhart benchmarks produce a statistically insignificant differences in return of the Islamic and conventional benchmarks.

Research limitations/implications

The Sharīʿah-compliant indices can provide a viable, ethical and alternative investment avenue for faith-based investors as it will not make them worse off in comparison to the conventional benchmarks. This also offers opportunity to conventional investors for portfolio diversification. The promotion of faith-based investment can serve as a tool for financial inclusion to attract a huge segment of Indian population in the formal financial system. The findings of the study suffer from the limitation of small sample size and empirical methods used.

Originality/value

This study contributes to the literature on the comparative performance of Islamic and conventional indices in general and emerging markets, in particular, using most recent data and covering a relatively long span of time. To the best of the knowledge, this is the first comprehensive study examining the performance of Islamic indices, using multiple Islamic indices and various risk-adjusted measures in the Indian context.
Of myths and markets: how marketisation of the care home sector contributes to circumstances where abuse is more likely to occur and continue
Authors: Moore Steve
Published: June 2020

Purpose

Strategic socio-political views are notably scarce among contemporary discourses on the causes of abuse of vulnerable older people in care and nursing homes. This paper aims to catalyse higher order consideration and discussion of one socio-political characteristic that has relevance to the issue of abuse, that is, the market-like environment in which care and nursing homes in England operate. In doing so, the paper argues that the now firmly established but imbalanced “quasi-market” of care that has developed over many years fosters conditions under which both poor care and abuse are more likely to occur. The evidence presented in the paper focusses primarily on the rise to dominance of for-profit care home provision and the contraction of public sector provision. The paper does not examine in detail the characteristics and market presence of the not-for-profit sector because it has not held a numerically significant market share either historically or contemporarily.

Design/methodology/approach

Outcomes of the marketisation of the care home sector that has its origins in the political landscape prevailing in 1979 and thereafter, along with the concurrent development of its regulation and oversight, are narrated and analysed. From this, a mythos of the motives behind the transition to a market-like economy that has taken place over four decades is developed and used to explain how prevailing market conditions contribute to the perpetuation of poor care and abuse.

Findings

In the opinion of the author, there are identifiable consequences arising from the evolution of the current care economy that dispel the beliefs that providing care by means of current market-like arrangements is advantageous, that the independent regulation and monitoring of such a market is unproblematic and effective, and that the “consumers” in this market are exercising personal choice, in accord with classical economic theory.

Practical implications

The paper offers the opportunity for the reader to consider how the development of a “quasi” market of care and nursing home services that has come to be dominated by for-profit private providers, and that is subject to ineffective oversight, may have contributed to conditions where abuse is more likely to occur and endure.

Originality/value

This is a conceptual paper that explores the consequences of the creation of the market-like economy of care in which care and nursing homes now operate and suggests that it is time for prevailing market conditions to be re-visited and subjected to remedial strategic intervention.
Impact of information technology on supply chain integration and company performance: evidence from cross-border e-commerce companies in China
Authors: Yu Yubing , Huo Baofeng , Zhang Zuopeng (Justin)
Published: June 2020

Purpose

Based on the resource-based view and organizational capability theory, we examine the effect of information technology (IT) on company performance through supply chain integration (SCI) from the upstream and downstream perspective of the whole supply chain.

Design/methodology/approach

Based on data collected from 296 cross-border e-commerce (CBE) companies in China, we used structural equation modeling with LISREL to test the conceptual model.

Findings

The results show that supplier and customer IT significantly promote supplier and customer system and process integration. Supplier system and process integration enhance operational performance. Meanwhile, IT indirectly affects financial performance through operational performance. Customer system integration has positive effects on operational and financial performance, with an indirect effect on financial performance through operational performance. However, customer process integration only improves financial performance.

Research limitations/implications

We only use cross-sectional data from Zhejiang province of China to investigate relationships of related constructs. Future studies can also use longitudinal data in combination with secondary data from other provinces, regions and countries.

Practical implications

The results provide important managerial insights for CBE companies to sustain their competitive advantages by improving their performances through IT and SCI practices throughout the upstream and downstream data-driven supply chain.

Originality/value

This study contributes to the IT and SCI literature by exploring the effectiveness of IT in improving SCI and company performance from the upstream and downstream perspective and the perspective of IT.
A longitudinal assessment on the development of financial fraud offending
Authors: Rima Dzhansarayeva , Yerbol Alimkulov , Ali Baissalov , Liliya Bissengali , Beaver Kevin
Published: June 2020

Purpose

Fraudulent behaviors have a significant influence on society, impact millions of citizens and result in billions of dollars in losses. Consequently, it is essential to understand the potential correlates and causes of financial fraud offending. To date, however, there has not been much research examining the developmental origins to financial fraud offending. The purpose of this study is to address this gap in the literature.

Design/methodology/approach

Longitudinal data drawn from the National Longitudinal Study of Adolescent to Adult Health were analyzed. The measures of socialization and individual differences were assessed in adolescence, and then examined to determine whether they predicted the odds of credit card and check frauds in adulthood.

Findings

The results revealed that the measures of parental socialization were unrelated to later-life financial fraud. Associating with delinquent peers was associated with financial fraud in some of the models as was low self-control and nonviolent propensities.

Practical implications

In this study, the authors discuss the implications of the current study and offer suggestions for future research.

Originality/value

To the best of authors’ knowledge, this is one of the first studies to examine the developmental unfolding of fraud offending in a nationally representative sample.
Show me the money – managing politically exposed persons (PEPs) risk in UK financial services
Authors: Menz Mario
Published: June 2020

Purpose

The purpose of this paper is two-fold. First, it highlights areas of disconnect between how the financial services sector in the UK approaches the management of politically exposed persons (PEPs) risk; the requirements of the UK’s laws and regulations in relation to PEPs; and the expectations of the Financial Conduct Authority (FCA) in this regard. It then proposes an alternative approach to the risk-management of PEPs.

Design/methodology/approach

Semi-structured interviews have been carried out among compliance professionals in UK financial services.

Findings

This paper provides rare insight into the anti-money laundering (AML) arrangements of UK banks, an area that has not yet been widely researched in the academic literature. It argues that the expectations of the FCA exceed both the letter and the spirit of the UK’s laws and regulation around AML by emphasising an administrative approach over a qualitative/analytical approach to risk-management. It further suggests that mixed messages disseminated by the FCA have incentivised banks to shift their focus from financial crime risk (i.e. preventing money laundering and terrorist financing, etc.) towards regulatory risk (i.e. the risk of falling foul of regulatory expectations).

Practical implications

The paper makes suggestions for a more relationship-centric approach to PEP risk-management.

Originality/value

It provides unique insight into PEP risk-management in financial services, and argues for the FCA to propagate a more relationship-centric approach to PEP risk-management.
Service outsourcing decisions – a process framework
Authors: Taponen Suvituulia , Kauppi Katri
Published: June 2020

Purpose

The purpose of this paper is to compare service outsourcing decisions between public and private organizations and against a theoretical decision-making framework to both understand differences across the sectors and to provide an outsourcing framework more suitable specifically for outsourcing (and for the public sector).

Design/methodology/approach

Multiple case studies, i.e. a study of phenomena (here outsourcing process) at various sites is used as an approach.

Findings

Findings indicate that public sector organizations are trailing behind private sector organizations in how the decision-making process is conducted and resourced. The authors suggest regular evaluation of service functions internally as a starting point for the outsourcing service decision-making process. Additionally, the market analysis should be done prior to cost analysis and benchmarking as the availability of suppliers more qualified than the internal process defines the make or buy decision.

Research limitations/implications

The newly developed framework based on empirical evidence includes the following phases: regular evaluation of service functions, market analysis, cost analysis and benchmarking and evaluating relevant service activities. Applying the framework improves the efficient delivery of outsourced public services and brings public sector outsourcing closer to the professionalism currently present in the private sector.

Originality/value

Choosing between in-house and outsourced service delivery is a fundamental decision in both private and public sector organizations. Previous outsourcing research has mostly focused on the private sector, with limited focus on the public sector’s outsourcing processes, yet understanding of the service outsourcing process is important in ensuring organizational competitiveness and cost efficiency.
Social innovation drivers in social enterprises: systematic review
Authors: João-Roland Iraci de Souza , Granados Maria L.
Published: June 2020

Purpose

Identify the drivers of social innovation (SI) that bring together the main management tools and approaches associated with the creation of SI in social enterprises (SEs).

Design/methodology/approach

A systematic review was developed in the Web of Science, Scopus and EBSCO databases, using the keywords: social innovation, social enterprise and management. After analysis of quality and application of inclusion and exclusion criteria, 54 articles were selected for full analysis.

Findings

SI process was systemised into four steps: mapping and development, consolidation, scaling up and evaluation. The drivers of SI were mapped and classified into three main factors: contextual, organisational and managerial.

Practical implications

In organisational factors, business model was emphasised, as well as partnerships, participatory culture and intrapreneurship, adequate levels of bricolage and continuous learning. The management factors included the characteristics of the entrepreneur/innovator and managerial practices, where those that facilitate teamwork and the participation of all involved are best suited. In contextual factors, the highlight was the need for support from policy makers; community participation and demand for innovations that consider local context and usability.

Originality/value

This study connects previously scattered knowledge in a generic model of SI, highlighting routines and processes used, and provides a starting point for innovators and social entrepreneurs in the complex, uncertain and often unknown process of SI. Additionally, several research gaps were identified to be addressed by future research in the context of SI management.
Dynamics of small Latin American techno-scientific worlds. A view from the triple helix
Authors: De la Vega Hernández Iván Manuel
Published: June 2020

Purpose

This study aims to compare the techno-scientific systems of four Latin American countries: Panama and Costa Rica for Central America and Uruguay and Paraguay for South America. The overall objective is to explore their performance in terms of generation of knowledge in science and technology using the triple helix model as a framework.

Design/methodology/approach

The methodological approach applied was scientometric and bibliometric. The management of the techno-scientific governance in each country was analysed; input, process and output indicators were applied and a table of correlated factors was generated to determine the capabilities of each. The triple helix was used as a framework, as the study assessed the capabilities of the three actors in this model (academia, industry and government).

Findings

By studying this type of small Latin American techno-scientific worlds and the interrelationships between the three actors examined, it can be seen that there is a limited supply of certified knowledge and weak interactions between these helixes and this restricts the development of innovation initiatives.

Originality/value

There is little evidence of evaluations of the techno-scientific systems of peripheral countries and even less of the smaller ones. By cross-referencing governance information with indicators and generating a multi-factorial matrix, new knowledge is being generated that will contribute both to the general knowledge and to the improvement of public policy decisions in these countries.
Capacities, competences and capabilities as knowledge structures to build relational capital
Authors: Cegarra-Navarro Juan Gabriel , Martínez Caro Eva , Martínez-Martínez Aurora , Aledo-Ruiz Maria Dolores , Martínez-Conesa Eusebio
Published: June 2020

Purpose

This paper aims to investigate the relationship between relational capital produced by universities and knowledge structures, which include both the capacities and competencies that students have learned and the capabilities they have put into practice.

Design/methodology/approach

To analyse research data and test the proposed model, partial least squares structural equation modelling (SmartPLS 3.2.9) is used on a sample of 125 students of a Spanish university.

Findings

The results of the study demonstrate that the creation of relational capital by universities will depend largely on how students’ capacity is supplemented and merged with students’ competency to develop synergies that increase the students’ capability to give an additional value to the community members.

Originality/value

This study allows an in-depth analysis of the cause and effect link between the knowledge structures and support the members of higher educational institutions to understand how to achieve relational capital in universities.
Communication that changes lives: an exploratory research on a Chinese online hypertension community
Authors: Zhao Dongxiang , Zhang Qiping , Ma Feicheng
Published: June 2020

Purpose

Online health communities (OHCs) are attracting more and more healthy consumers, including patients, their families, caregivers and the general public. This paper aims to explore the themes and characteristics of patient-generated content (PGC) in Chinese OHCs.

Design/methodology/approach

Baidu Tieba for hypertension was selected as the research site. Online ethnography (netnography) approach was utilized to explore the PGC and health communication in the online hypertension community. The final database included 300 randomly sampled threads and their 3,187 reply posts and was further analyzed from three perspectives: health information needs, attitudes and psychological reactions to hypertension and social support exchange.

Findings

The members' health information needs were mainly concentrated on five aspects: causes, symptoms, measuring instrument, tests and diagnosis and treatment. Their attitudes and psychological reactions to hypertension varied with the context, for example, disease stage, health condition. Within the health communication, three types of social support – information support, emotional support and network support – were generated, transmitted and exchanged among members.

Practical implications

OHCs are able to serve as important source of health information and tool for health education. The implications and suggestions for health promotion of individuals, health information services optimization of OHCs and national health strategy plans were also discussed.

Originality/value

This is the first netnography study in information field on Chinese online hypertension community. This study provides a new perspective to explore the needs, attitudes and social support behaviors of Chinese hypertension population and also enables the Chinese experience of using OHCs to reduce health disparities to come to the world.
The fake news infodemic vs information literacy
Authors: Durodolu Oluwole Olumide , Ibenne Samuel Kelechukwu
Published: June 2020

Purpose

With growing dependency on social media for reportage, coupled with rising media errors with potential to threatening the boundaries of knowledge and reliable information, attention is now being drawn to credibility of using social media and other media outlet. This increasing attention is because of the apparent disorderliness in the information milieu as a result of powerlessness to regulate activities on social media coupled with the dilemma of tampering with fundamental right of individual to free speech. Unlike the traditional media houses with specific address and location, identifying the whereabouts of promoters of fake news is challenging as information can be manufactured at the remote locality and the consequence will be felt in all the four compass points of the world. Tracking down individuals peddling fake news for charges of slander, defamation or libel is difficult, as a result of the intercontinental nature of the social network.

Design/methodology/approach

This study used a qualitative research design, which is guided by the interpretive paradigm because it relies comprehensively on practical methods of content analysis in which concepts are discussed to convey an in-depth understanding of the topic being investigated and bringing new knowledge.

Findings

Ensuring that the citizenry is adequately information literate is sine qua non for reducing the threats posed by fake news access and use to the barest minimum. Ibenne (2016) notes that becoming information literate is a process that leads to empowerment of the individual to take rationally elevated decisions in information use and knowledge application. The authors may therefore conclude that falling prey to fake news plays majorly on ignorance among the citizenry, and on the other hand, irrational use of information. When citizens possess functional information literacy, they are able to subject the information they receive to critical evaluation to eliminate the undesirable, which fake news squarely fall under.

Originality/value

This paper sheds light on assessing the fake news infodemic as information disorder and a threat to reliable information access and use; therefore, information acquired from this study is imaginative and valuable to better understand how information professionals react to official and personal engagement.
Examining the relationship between the accreditation of engineering programmes and institutional performance
Authors: Al Busaidi Humaid
Published: June 2020

Purpose

The purpose of this study is to examine the relationship between engineering programme accreditation (EPA) and institutional performance (IP) using perceptual measures. Two IP dimensions have been explored to test this relationship, namely, graduate employability and student retention and attrition.

Design/methodology/approach

This quantitative research is based on the perceptions of 211 academic staff holding a range of positions within 15 higher education institutions located in the Gulf Cooperation Council countries (GCC). Linear regression was used to test the relationships in the data.

Findings

The empirical analyses proved that EPA has a statistically significant positive relationship with the IP dimensions, namely, graduate employability, student retention and attrition.

Research limitations/implications

A few limitations were encountered while conducting this study. Most of the accredited engineering programmes are located in the United Arab Emirates and Kingdom of Saudi Arabia (KSA) (nearly 73%). The online survey was the only option available for the researcher to reach some universities rather than using a face-method to collect data. Another limitation is the availability of only five accredited programmes in some countries such as Oman, where the researcher is based, meaning that the researcher had to devote extra time and effort to contact the other five countries by emails, telephone calls and travel to attain a reasonable survey sample size.

Practical implications

There are many implications of these findings for the universities, employers and economies of the GCC. All GCC countries are concerned about high unemployment rates; for example, the rate of youth unemployment reached 41% in KSA. Adopting EPA for all academic programmes will eliminate the mismatch between the skills graduate students develop while they are studying and those skills required of them when they are practising their job in industry. Although the jobs market is determined by the wider economy, accredited programmes may help graduates to obtain employment because employers are more able to recruit students who graduate from accredited programmes. Universities aim to retain students until graduation and improving student retention and lowering attrition rate brings many direct and indirect benefits to universities, including saving governments’ financial resources.

Originality/value

This study is the first to examine the relationship between EPA and IP within the six GCC region as a whole.
Accuracies of 3D printers with hard and soft materials
Authors: Kim Taehun , Kim Guk Bae , Song Hyun Kyung , Kyung Yoon Soo , Kim Choung-Soo , Kim Namkug
Published: June 2020

Purpose

This study aims to systemically evaluate morphological printing errors between computer-aided design (CAD) and reference models fabricated using two different three-dimensional printing (3DP) technologies with hard and soft materials.

Design/methodology/approach

The reference models were designed to ensure simpler and more accurate measurements than those obtained from actual kidney simulators. Three reference models, i.e. cube, dumbbell and simplified kidney, were manufactured using photopolymer jetting (PolyJet) with soft and hard materials and multi-jet printing (MJP) with hard materials. Each reference model was repeatably measured five times using digital calipers for each length. These values were compared with those obtained using CAD.

Findings

The results demonstrate that the cube models with the hard material of MJP and hard and soft materials of PolyJet were smaller (p = 0.022, 0.015 and 0.057, respectively). The dumbbell model with the hard material of MJP was smaller (p = 0.029) and that with the soft material of PolyJet was larger (p = 0.020). However, the dumbbell with the hard material of PolyJet generated low errors (p = 0.065). Finally, the simplified kidney models with the hard material of MJP and soft materials of PolyJet were smaller (p = 0.093 and 0.021) and that with the hard material of PolyJet was opposite to the former models (p = 0.043).

Originality/value

This study, to the best of authors’ knowledge, is the first to determine the accuracy between CAD and reference models fabricated using two different 3DP technologies with multi-materials. Thus, it serves references for surgical applications as simulators and guides that require accuracy.