Exploring Job Satisfaction in Goa's Hospitality Industry: Insights from the ABCD Framework Perspective
Authors: Barreto Nigel , Mayya Sureshramana 
Published: April 2024

Purpose: The primary objective of this research is to conduct an in-depth exploration and analysis of the role of job satisfaction within Goa's hospitality industry. This study recognizes the pivotal influence of employee contentment in various facets of the sector, notably in enhancing guest services, boosting the industry's contribution to local tourism, and fostering sustainable development practices. The research aims to deliver a holistic appraisal of job satisfaction in Goa, encompassing its positive impacts, potential drawbacks, and strategic significance. This encompasses not only the financial prosperity of the industry but also the responsible management of resources, environmental conservation, cultural preservation, and the creation of a memorable and enriching experience for tourists. Targeted towards stakeholders in Goa's hospitality sector — including business owners, managers, policy makers, and academic researchers — this study seeks to provide valuable insights. These insights are intended to inform and guide strategic decision-making processes, aiming to optimize the benefits of employee satisfaction. Ultimately, this will contribute to achieving the dual goals of sustainable development and promoting Goa as a premier tourism destination.
Design/Methodology/Approach: This study adopts a qualitative research methodology to delve into the nuances of job satisfaction within Goa's hospitality industry, focusing on its various impacts including benefits, limitations, and potential challenges. It aims to provide an in-depth understanding of the Goan hospitality landscape, drawing on local Hotel and Hospitality Sector insights. The research methodology incorporates a range of analytical tools, including the ABCD Framework, to explore the link between employee satisfaction and sustainable development in this sector. Data for this study are sourced from diverse online platforms, including websites, academic journals, essays, and digital publications. The approach involves a comparative and evaluative analysis of different facets of the hotel industry, paying special attention to issues pertinent to the sector. By employing a qualitative lens, this research aspires to capture the complex interplay between job satisfaction and its impact on sustainable growth within the unique setting of Goa's hospitality industry.
Findings/Results: The findings from this study offer crucial insights into the role of job satisfaction within the Goan hospitality sector. Job satisfaction emerged as a key factor in enhancing guest experiences, contributing to increased repeat visits and favorable reviews. Furthermore, high levels of job satisfaction were found to significantly reduce employee turnover. This results in cost savings for businesses and fosters a stable and experienced workforce, which is instrumental in maintaining quality service and operational efficiency in the hospitality industry. These results underscore the importance of employee contentment as a strategic asset in driving both customer satisfaction and sustainable business practices.
Originality/Value: Analyzing the importance of job satisfaction in Goa's hospitality sector from the perspective of the ABCD framework adds a unique and beneficial layer to the area.
Paper Type: An industry analysis is the basis for this research case study.