bluuebunny/crossref_metadata_2025 huggingface dataset:
Does the Level of Intellectual Capital Affect Meeting the Information Needs of Social Media Users in the Field of Sustainability? The Case of the World’s Largest Energy Industry Companies
Authors: Bryl Łukasz , Fijałkowska Justyna , Hadro Dominika
Published: August 2022

It is increasingly essential for companies to communicate appropriately about sustainability. In today’s world, with the massive spread of social media’s popularity as a critical communication channel, sustainability is also present in the Internet disclosure practices of many enterprises. It is also presumed that firms’ intellectual capital (IC) plays a vital role in the quality of corporate disclosure. Our paper aims to explore to what extent disclosure practices of firms via social media fulfill the needs of stakeholders for information related to sustainability. We also test how IC impacts this disclosure. We analyze tweets of the world’s largest energy industry companies to assess if this disclosure meets the stakeholders’ expectations regarding sustainability topics. Using a common measure of IC, we also check whether its level determines sustainability disclosure. This study provides several contributions to the literature. The findings may help understand companies’ responsiveness to sustainability information needs. The chief contribution also lies in its focus on how the IC level influences the sustainability disclosure practices via social media. The findings may have implications for organizations in creating and using social media channels when developing a dialogue with stakeholders on topics regarding sustainability. Conclusions also provide new insight on IC’s importance in corporate disclosure practices on sustainability.
Relational Capital and Technology Brands Over Time
Authors: Erickson Scott , Rothberg Helen
Published: August 2022

Study examines alternative metrics for assessing relational capital.  Associated with intellectual capital, relational capital has to do with knowledge about external relationships.   It is chiefly knowledge about customers, but also includes knowledge concerning all external entities such as regulators, collaborators, and others.

 

Relational capital is not widely studied.  It’s not even included in some popular metrics such as VAIC but is increasingly important in a digital world dependent on customer information, customer interactions, and customer relationships.  The concept of brand equity is very similar though from another discipline and not often discussed with or related to the relational capital framework.  But by bringing similar disciplines closer together, we can learn things that allow a better understanding of both.  Brand equity is particular important to reference because a number of consultancies offer metrics for measuring it, particularly for firms with powerful brands.  As a consequence, any alternative metrics suggested will have some baseline for comparison once brand equity is included.

 

This study explores alternative metrics for relational capital, specifically using web-scraping sentiment analysis software to examine select brands.  In this case, the study replicates previous work on technology brands, looking at key indicators for the top worldwide smartphone brands.  The previous study examined them over a five-week period in early 2021, and this study continues the research with similar results from early 2022.  Key metrics include sentiment (positive/negative), influencers, platforms (social networks, blogs, forums), location, and volume.  Brands identified as more valuable by other metrics show more interest and more stability over time though all brands do show the potential for a change in value in response to circumstances.
The Organisation of Knowledge and Information Exchange in Remote Working Conditions in the Opinion of Generation Z
Authors: Czarnecka Aleksandra
Published: August 2022

The purpose of this paper is to present the opinions of young people in the area of information exchange in a remote work system. The COVID-19 pandemic has forced companies to make massive use of remote work opportunities. This phenomenon made employers confront all the advantages and disadvantages of this form of work. It also revealed how many problems in terms of work organisation and organisation of information exchange are caused by this form of work. In order to investigate this issue, a study was carried out, the aim of which was to find out about the opinions of young people regarding remote work. The research was conducted in December 2021 on a sample of young people from Generation Z. For the research purposes a Likert scale-based questionnaire was used. The following tests were used for the purpose of the data analysis in the STATISTICA software: the Kruskal-Wallis ANOVA on ranks test, the Mann-Whitney test and the Pearson's chi-square test. The strength of correlations between the variables was evaluated by means of Spearman’s rank correlation coefficient. The results of the research reveal the relations in the area of information exchange in remote working conditions, and the preferences and experiences of young people in relation to remote learning and remote work. The COVID-19 pandemic has shown that the organisation of information exchange is an important factor determining the effectiveness of remote work. The expectations of Generation Z in this respect allow for better organisation of the information flow.
Sharing Information on Employment Conditions in Social Media by Representatives of Different Generations, and the Image of the Organization
Authors: Gajda Joanna
Published: August 2022

Social media is becoming an increasingly popular source of information for Internet users. They set up their accounts on the well-known and most frequently used social networking sites in order to use them, inter alia, to exchange information on professional matters. By posting your opinions and comments about the employer, various photos or videos from the workplace, they have a positive or negative impact on the creation of the company's image.The article aims to identify the users' activity in social media in terms of sharing information about their workplace. The article presents the results of the research on: verification of the situations that determined the involvement of the respondents in the publication of negative opinions about the employer; identifying the motives for posting information on working conditions; specification of the types of entries from the company's life that affect its image.This article is an attempt to answer the question whether belonging to a specific generation group and the professional status of an employee influence the generation of positive or negative actions in social media, which translate into the company's image. The considerations carried out as part of the article were based on literature studies and the analysis of the results of surveys conducted in the fourth quarter of 2021 on a group of 530 people (representing 3 generations) from the Śląskie Voivodeship in Poland. The Baby Boomers generation did not take part in the study.
The Impact of Ethical Leadership on Knowledge Management Processes: An Empirical Study on Healthcare Professionals in Turkey during the Pandemic Period
Authors: Çelik Ömer , Sağsan Mustafa
Published: August 2022

Given an increased call for examining ethics in the healthcare sector, this study examines how ethical leadership influences employees’ knowledge creation and development, knowledge codification and storage, knowledge sharing and knowledge usage and utilizing in the healthcare sector. 
Healthcare professionals in Turkey were added to the study to observe the effect of ethical leadership on knowledge management. The questionnaire was sent to 414 healthcare professionals randomly selected from healthcare facilities operating in Turkey via Google Forms. All the response rates were 100%. Results indicate that healthcare professionals’ views of their supervisor’s use of ethical leadership behaviors are related to knowledge creation and development, knowledge codification and storage and knowledge usage and utilizing. Contrary to other studies, it has been observed that ethical leadership does not affect knowledge sharing, which is a process of knowledge management. It is considered that this situation is the result of the increased workload and intense overtime of healthcare professionals during the pandemic period, and that different achievements will be obtained from the studies to be carried out after the pandemic period.
In this study, ethical leadership is positively associated with knowledge creation and development and knowledge usage and utilizing, which is negatively associated with knowledge codification and storage. Perceived ethical leadership behaviors positively influence knowledge management. Based on the findings, implications are provided for both theory and management, and directions for future research are offered.
Keywords: ethical leadership, knowledge management, healthcare sector, pandemic period in Turkey
Impact of ICT Strategy on Intellectual Capital, Quality of Service, and Financial Autonomy in Polish Hospitals
Authors: Chluski Andrzej
Published: August 2022

Information and Communication Technology (ICT) is crucial for the technological development of most areas of human economic activity. Appropriate ICT can positively influence the development of intellectual capital, knowledge management, enhancement of purely medical technologies, and the financial autonomy of health care units.The article aims to present and verify the model determining the impact of financial autonomy and the orientation of hospital managers on ICT strategy on the quality of medical services, and the development of intellectual capital of medical personnel. The research model was developed based on empirical studies conducted in Polish hospitals. This is the first study of its kind in Poland. Theoretical constructs of the model have been developed for the aforementioned phenomena. These constructs and their mutual relationships are the basis of the research model developed using Structural Equation Modeling (SEM). A survey was conducted among managers of Polish hospitals and used to create SEM measurement models. The survey was developed based on subject-based literature focused on similar research models and interviews with managers of Polish hospitals.The estimation and correctness of the model parameters were assessed using the partial least squares structural equation modeling (SEM-PLS) methodology. The hypotheses proposed in the paper have been acknowledged. The model meets the required quality criteria, and all model parameters are statistically significant.

The appropriate use of ICT and the financial autonomy of Polish hospitals positively affect the development of intellectual capital and the quality of services provided. The research findings may be helpful for the knowledge management of hospital personnel.
Knowledge Sharing Co-operative Structures: The Case of WikiProjects
Authors: Kukowska Katarzyna
Published: August 2022

The effects of cooperation that may be observed based on voluntary activities of a global institution online like Wikipedia illustrate the social potential arising from the spontaneous need for activity. The basic activity of a Wikipedia user by way of assumption comes down to the creation of verbal content. The maintenance of high quality in the contents presented through controlling their verifiability is already a multi-faceted form of cooperation. The quintessence of such cooperation is the organization of Wikipedia users around internal WikiProjects.

The research presented in the paper aimed to verify the magnitude of WikiProjects from the viewpoint of the number of users of Wikipedia, the most frequent number of participants of WikiProjects, and their compliance with the numeracy of groups and communities in the notion of Dunbar. Moreover, it was assumed that the number of WikiProjects in a given language version, while also the number of their participants is associated with the indicator of individualism-collectivism (IDV) according to Hofstede. The method applied was the analysis of entries of the activities in WikiProjects, as well as the number of their participants.

The research has shown that WikiProjects, as groups of Wikipedians working as a team, show a similarity to the layered community formation proposed by Dunbar. A positive correlation was also found between IDV and the number of WikiProjects for individual language versions. A high IDV mainly relates to countries with a high GDP per capita. In these countries, we are dealing with a developed IT infrastructure. The high level of participation in WikiProjects with a high IDV may also be motivated by the desire to build user’s position, as well as the desire to have an impact on the community as individuals. WikiProjects may fulfil the function of clubs, in which participants may try to build their autonomy in terms of activities to a certain extent, regardless of the entire system in which they operate. WikiProjects as a group of Wikipedia users working as a team indicate the similarity to the tiered creation of communities proposed by Dunbar.
Techniques and Technologies for Managing COVID-19 Related Knowledge: A Systematic Review
Authors: Abdalla Wala , Renukappa Suresh , Suresh Subashini , Algahtani Khaled
Published: August 2022

Managing COVID-19 pandemic outbreak requires rapid responses, adapting to change, and developing a set of ongoing, systematic, and interrelated processes to improve the planning, treatment and controlling the pandemic. Knowledge management (KM) is considered one of the instruments that helps organizations and supports managers in making effective use of key resources and in identifying actionable problem-solving knowledge and practice. Thus, it is vital to conduct appropriate KM activities to facilitate effective decision-making efforts., Advanced technologies have made significant contribution to improving the KM processes and provided several tools and mechanisms to enable and facilitate knowledge capturing, sharing, and transfer. With this in mind, the aim of this paper is to explore the techniques and technologies used for managing COVID-19 related knowledge. The findings are in the main, based a systematic review of literature. The findings report on the importance of KM techniques and technologies for managing COVID-19 related knowledge. The study concluded that KM techniques and technologies played vital role during COVID-19 in facilitating distance working/ learning, combating “infodemic”, promoting knowledge share and transfer, facilitating collective /innovation, and in facilitating remote mentoring and training. Social media platforms (e.g., Twitter, Facebook, WhatsApp, etc.), Zoom, MS Teams, Virtual Meeting, Video Conferencing, as well as Email and knowledge maps are among the most used knowledge management techniques and technologies used to manage COVID-19 related knowledge. The paper concludes that to gain competitive advantage, it is necessary for organisations to recognise and use a blend of information and communication technology (ICT) and non-ICT-based KM techniques and technologies. KM techniques and technologies roles are not mutually exclusive, and organisations may adopt any combination of them to tackle their particular issues or support particular motives. Therefore, it is recommended to deploy and combine the simple, low cost, and easy to use with minimum training needs KM techniques and technologies.
Knowledge Management Models Supporting Causal Analysis in Project Design Creation
Authors: Grzeszczyk Tadeusz A.
Published: August 2022

Correct implementation of the processes of building causal analysis frameworks is one of the critical elements to ensure success in the proper preparation of project designs. These frameworks are the foundations on which the provisions of the theory of change are based, and logic models illustrating causal links between input resources, activities, outputs, results (outcomes) and impacts, as well as identified problems related to the needs of stakeholders and their proposed solutions. The proper run of causal analyzes requires collecting and using significant resources of explicit and tacit knowledge related to the conducted community mapping, stakeholder analyzes (their needs and expectations), priorities of financing organizations, feasibility studies, and strategic analyzes of internal and external factors. Adequate support for managing this type of knowledge is essential to ensure the possibility of appropriate improvement of the planning, monitoring, and evaluation systems of projects and programs. One of the potentially available directions for developing research in supporting the management of valuable knowledge in the processes of causal analysis in project design creation may be solutions applying the extensive achievements of ICT systems modeling. The study discussed in this paper was carried out to find answers to the following research question: what is the possibility of using selected knowledge management models to support practical causal analysis that is beneficial in project design preparation? The primary purpose of this paper was to develop and pre-examine knowledge management and logic models in terms of their usefulness in the implementation of project design creation processes. Theoretical considerations related to the proposed models were supplemented with the offered possibilities of their implementation and the development of further research on the potential of improving designing systems, in particular when taking into account explicit and tacit knowledge valuable in the correct implementation of stakeholder expectations management processes for the success of projects and programs.
A Model for an Effective Learning Process in Higher Education: An Example from Three User Cases
Authors: Arntzen Bechina Aurilla Aurelie , Vold Tone , Lara-Bercial Pedro J.
Published: August 2022

Knowledge is the most important asset in education. Knowledge Management has been the focus for many years in higher education. Recently, universities have embraced innovative processes that could foster a better learning process. Digital learning platforms such as Canvas or Blackboard has been deployed at the higher education to facilitate the learning process. However, it is still recognized that knowledge might not be fully acquired by students. Adoption of technological artifacts has proven to be a good step forward; however, it seems not sufficient. Lately there has been a focus on how to implement student centric methodologies to foster learning effectiveness. For instance, Project-based learning (Trullàs, Blay, Sarri, & Pujol) approach intends to provide to students the possibility to be engaged in project reflecting similar issues such in real life in order to further develop skills and competences. This paper outlines two approaches based on the leitmotiv “learning by doing” and on the implication of students in defining jointly a use case for their home exams. The paper presents 3 experiences from 3 universities based in Norway and Spain. A model for an effective learning in Higher Education is delineated.
The New Normal Worklife: Lessons from the Pandemic
Authors: Vold Tone , Haave Hanne , Ranglund Ole Jørgen
Published: August 2022

COVID-19 has contributed to a digitalization of communication, and in many cases to a distribution of an organization's workforce. Several organizations in Norway claim that they will adapt to a more flexible approach regarding allowing work from home (WFH) in a post-COVID-19 worklife and allow a more “hybrid” way of working.

This paper describes how the long-term crisis has unfolded in a large governmental organization. The focus for the investigations have been on how the employees have experienced working from home, and how this will impact their post-COVID-19 worklife, all with a Knowledge Management (KM) perspective.

Through qualitative interviews with managers’ and employees’ issues, like a lack of possibilities regarding informal communication and sharing of knowledge, have arisen. This implies that there is a need for addressing KM practices that secure a flow of information, learning conditions and job satisfaction in the post-COVID-19 workday.
Counterproductive Aspects of Remote Work in the Context of Exchange of Knowledge
Authors: Cichobłaziński Leszek
Published: August 2022

The article is devoted to the problem of impact the remote work might have on exchange of knowledge in an organisation, with particular emphasis on the aspects of counterproductive work behaviour. Due to the COVID-19 pandemic, remote work has become an everyday element of human resources management almost all over the world. However, not all the consequences of introducing remote work on a massive scale have a positive impact. Some of them imply significant problems in organising information exchange, at levels of creation, distribution and perception of knowledge. The cognitive goal of the article is to identify remote work factors that imply counter productivity at work. The purpose of the study is to develop methods to support pro-effective work behaviour in the context of knowledge exchange in remote work. The article analysis will be based on quantitative research conducted among people working remotely. The survey was conducted in December 2021 among generation Z. For this purpose, the author used an interview questionnaire. It was completed by respondents both in a traditional way and using an online survey. Until now, attention has been paid mainly to the positive aspects of remote work, which significantly improves knowledge management in organisations. The novelty of this research relates to paying attention to counterproductive implications of remote work as well as an attempt to develop methods to overcome these implications in the field of knowledge exchange in an organisation.
Developing a Training and Educational Programme for Learning Energy-efficient Building Renovation
Authors: Ekambaram Anandasivakumar , Olsson Nils
Published: August 2022

The building construction industry has a significant potential to develop and apply energy efficient solutions, and hence contribute to address climate and environmental concerns. Energy efficient solutions are applied not only in new buildings, but also in refurbishment / renovation of existing buildings. Energy efficient building renovation has become one of the notable aspects in the building construction industry in Europe. There are several challenges connected to energy efficient renovation of existing buildings. European Commission acknowledges the challenges and emphasizes the need to replicate best practices and learn from lessons. This paper is connected to an EU-project called "REZBUILD" (https://rezbuildproject.eu/), which focuses on developing decision and planning support for accomplishing near zero-emission in refurbishment of dwellings. One of the main intentions of the project is to spread the usage of the solutions / concepts that are created in the project. This spreading can be seen as a dissemination and a knowledge sharing effort. The study that is associated with this paper contributes to this effort by describing development of a training and educational programme to facilitate acquisition of skills by industrialists and research infrastructures for implementing REZBUILD solutions / concepts in a real environment. The paper presents an overall guiding framework to provide an understanding of the wider context of the skill-gap and address the skill-gap in the construction industry. In this regard, an action plan for skill development at company, industry and government levels is used. And then, the paper provides a brief description of four major kinds of skills that are needed in the construction industry. Finally, it describes a structure of a training and educational programme. This structure includes, among other things, suggestions for contents of such a programme and some relevant aspects that are to be taken into consideration. The paper is based on narrative literature study.
Managing Knowledge Through the Internet of Everything on an Example of Smart Estate
Authors: Kieltyka Leszek
Published: August 2022

The paper presents the research pertaining to various forms of communication conducted in so called smart housing estate. The estate has been fitted with various types of equipment (sensors, tags, transducers), whose task is to provide information. The collected information is a source of knowledge that can be further utilised to ensure efficient management of buildings and the possibility of their communication with the environment. The issues presented in the paper pertain to the analysis of major situational phenomena that occur in a smart estate. The main tool of knowledge management constitute digital operations characteristic of the Internet of Everything. The considerations cover, among others, forms of monitoring of the most important areas of the estate, primarily with regard to ensuring the safety of the residents. By utilising smartphones one can acquire knowledge about monitoring own premises (outside and inside), opening hours of individual shops, post offices, chemists, libraries, etc. The knowledge gathered in this way allows for an insight, among others, into current timetables of all means of communication. It also allows for tracking emergencies with a possibility of informing the relevant services in advance. The paper presents the research that has been conducted among the persons that live in a smart estate, as well as persons who intend to dwell in one. The analysed issues included: residents’ knowledge about smart home solutions, areas in which residents utilise smart home solutions. managing the collected knowledge so as to introduce energy saving appliances. The paper refers to the advantages of utilising smart communication systems in residential buildings in a smart estate. It presents utilisation of the IoE in communicating with any element of a smart home in a smart estate through internet service based on cloud computing. It also characterizes the most vital elements of smart estate management. In a symbolic manner it presents elements, devices, equipment, objects, which based on the accumulated knowledge can be controlled through application of intelligent communication systems operating based on the concept of the Internet of Everything.
Key Types of Crowdsourcing in Science: Systematic Literature Review
Authors: Lenart-Gansiniec Regina
Published: August 2022

Recent changes in information systems technology, combined with the postulates of open access to information, are causing the processes of knowledge production and dissemination to change. The necessity of the democratization of science, scientific openness, social orientation of science and the involvement of stakeholders from outside the scientific community in conducting research becomes a necessity for researchers. This is also in line with the guidelines of the European Commission's Community Research and Development Information Service, according to which academics are expected to change the ways of creating knowledge, be oriented towards solving social problems or transgress traditional disciplinary boundaries. Crowdsourcing in science is a collaborative online process through which scientists involve a group of self-selected individuals of varying, diverse knowledge and skills, via an open call to the Internet and/or online platforms, to undertake a specified research task or set of tasks. While research efforts to date have focused on the benefits of crowdsourcing in science, its typology has yet to mature. Typologies are important in describing complex, multidisciplinary organizational forms such as crowdsourcing in science. The main purpose of this article is to identify and provide a typology of crowdsourcing in science. Based on the thematic analysis of publications collected in a systematic manner and focused group interviews, 12 types of crowdsourcing in science are identified. The proposed crowdsourcing in science typology matrix may be a starting point for future research and decision-making by practitioners regarding the choice of a specific type of crowdsourcing in science.
University and Industry Collaboration in the Era of Smart Specialisation: Empirical Research on Sustainable Knowledge Transfer
Authors: Mascarenhas Carla , Galvão Anderson , Mendes Telma , Marques Carla , Ferreira João
Published: August 2022

The coronavirus disease-19 pandemic has forced universities worldwide to develop stronger crisis responses in order to support the surrounding communities more effectively. These solutions are based on collaborations between higher education institutions and industries that facilitate knowledge co-creation. Historically, universities have been knowledge-intensive institutions capable of producing additional findings through research. Currently, these organisations’ most important contributions to national economies are related to universities’ development of fresh knowledge and technical expertise. In parallel, all industries’ business environments have become extremely dynamic, which requires companies to focus on new solutions, rapid development and cost efficiency. To cope with these pressures, industries have been forced to search for new partners, so university-industry collaboration (UIC) has become a key resource for managers seeking to promote innovation and technological development. This study explored the relationship between research and innovation based on smart specialisation strategies and UIC, including the roles of university-industry (U-I) joint research and academics’ motivations for interacting with industries. Based on data collected from 841 Portuguese and Spanish researchers, the results reveal that smart specialisation policies’ effects on UIC are driven by U-I joint research development and university faculty members’ motivations for co-operating with industry professionals. The findings indicate that U-I research activities and universities’ incentives to collaborate with industries fully convert smart specialisation strategies’ effects into higher levels of U-I knowledge transfer.
Challenges and Trends of Knowledge Management in SME Enterprises in the Context of CSR
Authors: Wielgórka Dariusz
Published: August 2022

Knowledge management, especially in the context of CSR, is still a new and challenging topic for Polish enterprises from the SME sector. However, the opportunities offered by the effective implementation of this process for organisations, as well as the global trend of its realisation, signal that it is worth conducting research into this phenomenon. The research objective of the article is to analyse knowledge management in the context of CSR in companies operating on the Polish market in the SME sector. The research was conducted in 2022, using the CATI method among 600 randomly selected companies from the SME sector operating on the Polish market.  Moreover, the article presents the experience of companies - leaders of responsible business, giving practical examples of actions and tools supporting knowledge management. The results of the research show, among others, that: enterprises applying CSR have more or less developed their own systems of responsible business knowledge management, however, these are often unconscious processes. Enterprises do not use (at all or insufficiently) all available resources and tools for managing CSR knowledge. Those knowledge management tools that are applied in companies are most often not verified for their effectiveness. Almost half of the surveyed companies use experiential learning (participation in specific projects) as an element of educating employees about CSR, thus not limiting themselves to education with the use of "hard" resources only. The majority of companies do not verify or evaluate in any way the knowledge of employees on CSR. Company boards are minimally involved in the process of managing CSR knowledge in the organisation. The main area of benefit from knowledge management in the context of CSR is the relationship with employees, which improves thanks to their greater involvement, loyalty and identification with the company's mission and vision. This translates into improvements in processes and activities and more effective implementation of the CSR strategy. Also important is the image aspect and a chance for greater competitiveness, built on high competences of the team. Knowledge management in the context of CSR cannot be limited solely to descriptive knowledge (knowledge describing phenomena). Implementation of a knowledge management system is undoubtedly a challenge for companies and their managers. The use of CSR concepts in knowledge management is a current trend in the development of the SME sector.
The Wise Leader: Where did the Roads pave by Nonaka and Takeuchi lead to?
Authors: Geaquinto Rocha Raysa , Kragulj Florian , Pinheiro Paulo
Published: August 2022

Ikujiro Nonaka’s contribution to the knowledge management (KM) field over the last decades is remarkable. His research has heralded major paradigm shifts (e.g., emphasis on tacit knowledge). In this regard, we can consider his widely received article – The Wise Leader in Harvard Business Review (May 2011) – as an attempt to develop KM towards a new direction. In it, Nonaka and Takeuchi introduce phronesis, i.e., practical wisdom, as a complementary source of knowledge and emphasize its importance for responsible leadership. A decade after its presentation, we aim to understand how their work has influenced subsequent research. Using VOSviewer software, we develop a bibliometric analysis of the research that follows the paths laid out by Nonaka and Takeuchi. Therefore, we searched the studies citing The Wise Leader on the Scopus database. The outcomes comprise 119 documents. We scrutinized the metadata – papers, journals, institutions, countries, authors, and keywords – applying a comparative approach – authorship, bibliographic coupling, citation, co-citation, and co-occurrence analyses. The results reveal that the concepts of phronesis and practical wisdom link knowledge management and leadership, supporting Nonaka and Takeuchi’s stance on knowledge management as a primarily social endeavor whose success depends on personal capabilities and the enactment of (tacit) knowledge, both of which are mirrored in phronesis. We also find that the concept has hardly spread beyond the boundaries of knowledge management, leadership, and business ethics, although it has become interwoven with other concepts. Of these connections, those to non-rational forms of knowledge and values (e.g., spirituality, emotions, virtue ethics) may be of particular relevance to the further development of the knowledge management field. This is also reflected in the recently started discussion on responsible knowledge management. Moreover, we set an agenda for future research and offer contributions to theory and practice.
Unaware Unethical Behavior and ‘Learning from Error’ through Knowledge Sharing
Authors: Metallo Concetta , Agrifoglio Rocco , Cristofaro Concetta , Ferrara Maria , Fierro Paolino , Reina Reina , Romanelli Mauro , Oppedisano Roberta
Published: August 2022

The paper focus on fraudulent or unethical behaviors in which there is no awareness, reasoning, or intention, but an incorrect action that results from lack of knowledge in terms of action errors. Using error management framework, we focus on the potential positive effects of errors, to link the errors with the more general goal of learning. Literature has shown that errors are often related to communication failures and of sharing of information. To enrich our understanding about fraudulent or unethical behaviors, this article contributes to the extant literature by investigating how knowledge sharing behaviors impact on the process of learning from error within the firm, to preventing future fraudulent or unethical behavior. The study reports a case study for examining the characteristics of the knowledge sharing behaviors, and how these behaviors characteristics impact the process of learning from error within the organization, to preventing future fraudulent or unethical behavior
Overcoming the Challenges of Digitalisation in Hungarian Manufacturing Companies
Authors: Obermayer Nóra
Published: August 2022

The digitalisation has become an imperative for most organisations and their workforces in our world of emergent and continuous changes. Digital technologies are evolving at the speed of light, such as big data analytics, social media, artificial intelligence, internet of things, etc., and the platform built with these technologies. In this context, digitalisation refers to the adoption of these technologies for communications and business activities into digital ones connecting people, products, services and systems. Recently, studies began to emphasise the significant role of integrating human factors into digitalised workplaces and investigate deeply how well prepared they are — workforces and organisations — for the digitalisation challenges in the era of Industry 4.0. The aim of our research is to provide a survey-based result on digital skills of the workforce influenced by digitalisation and to support organisations to fulfil digitalisation challenges. The data used for the analysis come from a primary online questionnaire survey conducted in the spring of 2021. The questionnaire was completed by managers and white collar workers of Hungarian manufacturing companies (n=621). The analysis is based on quantitative methodology, descriptive statistics and relationship analyses were used. The results showed the identified level of experience of workforces related to digital technologies and the level of development of the organisations.
Knowledge Management Competencies in Health and Social Care
Authors: Laihonen Harri , Saranto Kaija
Published: August 2022

Knowledge management literature has thoroughly discussed the aims and objectives of managing knowledge, recognized critical success factors of knowledge processes, analyzed knowledge creation, transfer and sharing, and even some indications of the effects of knowledge management have been evidenced. However, despite skills, competences, and employees’ knowledge and experience are among the recognized success factors, discussions on competence needs of effective knowledge management are lacking. To contribute to this knowledge gap, this article studies knowledge management competences with an aim to elaborate this critical component of organizational performance and renewal. The special focus of the article is on the management of health and social care and the article brings together two distinct disciplines, knowledge management and health informatics, to suggest a novel way to approach KM capabilities and competences in the given context. Based on the literature and empirical data gathered with two surveys targeted to health informatics and knowledge management practitioners in health and social care the article concludes that: 1) It is difficult to separate the discussion on competence needs from the discussions concerning the information content and tools of data management. The latter aspects dominate the debate and determine and limit in many ways the discussions on knowledge management, its nature, content, and people participating to these discussions, and 2) knowledge management in health and social care focuses extensively on issues of data management and decision-making support.
The Impact of Leadership on Digital Learning in Health
Authors: Solheim Marit , Skjølsvik Tale
Published: August 2022

Leaders have a key responsibility in providing employees with the necessary knowledge and training so that they can carry out their work. At the same time, advances in technology, changes in demographics, increased demands on health services and rapid developments of health professions are all elements that contribute to a particularly enhanced demand for upgrade of employees' competences. The role of leadership in meeting these demands and developing competence in health is limited. This is particularly true for competence development through the use of digital tools. Through a structured search in the Social Citation Index and the Science Citation index (in Web of Science) we review past research and develop key insights that address how leadership can be linked to digital learning within health. In particular, we use a relevant and extensive set of search terms in the areas of nursing and health, leadership, knowledge development and digital learning.

A key finding from this search was the lack of existing research, which suggests that more research and broader structured searches are needed. This is particularly imminent following the covid-19 pandemic, which has demanded the digitalisation of many fields where education and health have had to undertake considerable changes. We identified three main core stakeholders relative to whom leadership is essential in understanding its impact on digital learning: patients, students and health professionals. Further, results pointed to learning effects as well as barriers and enablers of effect as key dimensions that leaders need to understand and consider. Underlying any effect of leadership and digital learning initiatives are modern tools of technology, including the right information, system and support that enhances resource efficiency. Finally, the leadership effect on learning is context dependent and related to culture, motivation, reflection, behaviour and digital competence.
An Applied Knowledge Framework to enable knowledge reuse in consulting firms
Authors: Ivanova Evgeniya
Published: August 2022

Knowledge is a core product of management consultancies. Consulting firms consider knowledge management to be a core capability for achieving competitive advantage. ​Knowledge management, especially in project management, faces a lot of challenges that are crucial for the efficiency of work and as a result the success of the projects. According to ISO 30401, there are some knowledge management enablers like human capital, knowledge processes, technology and infrastructure, governance and knowledge sharing culture. Among them are corporate sharing culture, technology and the structure of knowledge which is the most important for companies.  The challenges of knowledge management in a consulting business, for example, time saving and efficiency can be solved within the creation of a structured and target-oriented knowledge framework which enables the reuse of knowledge in the whole consulting company. Qualitative methods were used to conceive, design, and to implement the knowledge framework. The approach has involved workshops that included associates, managers, senior consultants, and project directors. This approach enabled the author to record internal requirements and pain points in the current knowledge management base approach, conduct analysis, set priorities, and conceive a new knowledge framework that was able to solve the pain points of consultants and project managers and support them in their daily business. The new framework includes the following components: a flexible structure that adopts itself to defined tagging structure, the storage of knowledge according to the allocation of the content format, and automatically generated statistics to newly upload and download as well as most used files and documents. The results of conducted feedback workshops and interviews showed that the alignment of the new knowledge framework information architecture to the company’s service portfolio and user-friendly design enabled a quick and target-oriented search for the documents and awareness of relevant and important information and knowledge and as a result lead to the increased efficiency of project work in the consulting company.
Intellectual Capital and Performance: A Case Study of Construction Companies
Authors: Sucena André , Matos Florinda , Nunes António
Published: August 2022

Intellectual Capital Management is a key element for a company's development and value creation in achieving sustainable competitive advantage. Since intellectual capital is unique in the marketplace, companies retaining and transferring internally generated knowledge can face the external environment with more agility. Due to the importance of civil construction in the Portuguese economy, this exploratory research uses a case study methodology applied to construction companies in Portugal. The findings of this research evidenced that intellectual capital management influences the performance of construction companies. By recognising the importance of intellectual capital management and how it influences the performance of companies, it is possible to trigger a set of investments in human capital that will become structural capital through the transfer of their competencies and, finally, relational capital. Therefore, higher performances are achieved without losing the knowledge acquired over the years. This research can help to understand the importance of investing in intellectual capital management competencies in civil construction companies to leverage their competitive strategic development.
New Perspectives for Knowledge Management in Inter-Organizational Networks and Relations in Agribusiness
Authors: Zanuzzi Cinthya Mônica da Silva
Published: August 2022

Inter-organizational networks appear in the literature as an alternative to collaborative arrangements to help the agribusiness sector in obtaining a competitive advantage and for the promotion of innovation. Obtaining complementary knowledge is one of the main reasons for the emergence of these networks.  In this way, knowledge management can help in the creation and transfer of knowledge in a collaborative way between the network participants. However, there is a gap in the literature when it comes to studies of inter-organizational relations and knowledge management, especially in relation to networks in the agribusiness sector. In this context, the present study aims to deepen the studies by addressing: a) how scientific research has worked on networks and inter-organizational relations in agribusiness; and b) the role of KM as an element of viability of this arrangement model. In order to answer these questions, a literature review was carried out through a systematic search in the databases Web of Science and Scopus, in order to verify how the researches are discussing the topic. As a result, the potential contribution of intensifying studies involving KM as an element of enhancing the capabilities of inter-organizational network participants is highlighted, and that the absorptive capacity presents itself as an important theory to explain how organizations manage to explore new innovative knowledge.
Impact on the Transfer of a Management Model in the SMEs of Valle de Aburra, Colombia
Authors: Rodriquez Gaston , Betancur Jorge , Garcés Fredy
Published: August 2022

The objective of the study is to show the impact of knowledge transfer from the university, using a model for business transformation in SMEs in Colombia. The research problem arose after making the diagnosis of each business enterprise, evidencing the need to strengthen its management model; by applying a business model designed for SMEs. For this purpose, the Research and Consulting Center (CIC) of The University of Envigado has designed and implemented a Management System for Business Transformation SIGET PROS.The methodology used was based on techniques for the collection and analysis of statistical information, making measurements before the transfer of knowledge and after the implementation of the transferred model.The SIGET PROS is characterized by immersion, which allows diagnostics to be made from within the companies and the construction of strategies, for each one of them, with a team of experts. The findings are presented in two complementary fields: 1) diagnosis of the initial results of each participating SME; and 2) a second diagnosis after the implementation of strategies, for the comparison of the results of appropriation of the transferred knowledge. The usefulness of the findings is in measuring the impact of the transfer of a management model (SIGET PROS), in a group of 50 SMEs. The conclusions indicate that the transfer of knowledge from the universities to the productive sectors allows achieving results that impact each SME.