The attitudes towards LGBT people among workers delivering key public services: The first regional study in Central and Eastern Europe and Central Asia
Authors: Kasianczuk Maksym , Trofymenko Olesia , Shvab Maria , Djuma Vitaly 
Published: December 2021

Public perceptions (particularly in post-communist societies) of the LGBT community and related issues have extensively been studied in recent years. Still, so far there is little information about how specific occupational groups view these people. The given research paper is intended to somewhat fill this gap by presenting a thorough description and analysis of findings from an empirical study focusing on the attitudes towards LGBT individuals among three occupational groups such as medical workers, social workers and the police. The relevance of the chosen topic is determined by the fact that a personʼs physical and mental health or even life may often depend on the quality and timeliness of services provided by these professionals. The above-mentioned study consisted of two cross-sectional surveys performed in 2017 and 2019. In total, approximately 1,500 persons (nurses, family practitioners, social care staff, patrol officers, etc.) from five countries of Central and Eastern Europe and Central Asia (Armenia, Belarus, Georgia, Kyrgyzstan, North Macedonia) took part in the two rounds of this study. Research toolkit included a questionnaire (designed by the authors for each occupational group) and the Bogardus social distance scale. Respondents were recruited through snowball sampling, which involved using personal and professional contacts. The survey data indicated the following: (a) the overall attitude of the aforementioned occupational groups towards LGBT people is somewhat positive; in addition, social workers are the most favourably disposed to the LGBT community while the police take a cautious approach to LGBT issues; (b) the overwhelming majority of respondents (except for police officers in Kyrgyzstan) believe that LGBT people should enjoy the same rights as the other citizens of their country; nevertheless, only a third of those surveyed hold the opinion that same-sex marriages should be permitted by law and about one fifth express support for the right of same-sex couples to adopt children; (c) women, residents of Belarus and North Macedonia, religiously unaffiliated respondents and those having an LGBT acquaintance exhibit greater tolerance for LGBT individuals than men, residents of Armenia, Georgia and Kyrgyzstan, those belonging to a particular religion and respondents without LGBT acquaintances; (d) during the period under study, a noticeable change in the attitude towards LGBT persons occurred in some subsamples: among Armenian healthcare workers, for example, there was a steep fall in support for the right of LGBT couples to marry. However, little or no change was recorded in other subsamples or in the whole sample: a slight growth in the overall percentage of respondents favouring the idea of LGBT parenting is a case in point. Although the samples of the countries in question are not nationally representative, the research results have a certain empirical value because they can be taken into consideration while developing programmes aimed at fostering tolerance in society and improving attitudes to LGBT people.