PercepciÃ³n de la SatisfacciÃ³n Laboral del Personal de EnfermerÃ­a del Hospital General de TicomÃ¡n
Authors: Salazar Eulalia GarcÃ­a , HernÃ¡ndez-Segura Gustavo Argenis , GarcÃ­a-GutiÃ©rrez MarÃ­a Carlota , Gallegos-Torres Ruth Magdalena 
Published: August 2020

IntroducciÃ³n: Es importante investigar las organizaciones para conocer su funcionamiento y cÃ³mo este impacta en la insatisfacciÃ³n de los trabajadores. Objetivo. Establecer la percepciÃ³n de la satisfacciÃ³n laboral en el personal de enfermerÃ­a Hospital General de TicomÃ¡n. MetodologÃ­a: Estudio transversal, descriptivo; instrumento Font-Roja, 24 Ã­tems en una escala tipo Likert con 9 factores. TamaÃ±o de muestra de 133 enfermeras, con la fÃ³rmula para poblaciones finitas, donde p=0.5 y hay un nivel de confianza del 95%. Tipo de muestreo por conveniencia; se tomaron a las enfermeras de los turnos, matutino, vespertino, velada A, B, Mixta y turno especial y que tuvieran disponibilidad para la participaciÃ³n. Proyecto fue evaluado por un ComitÃ© de InvestigaciÃ³n y BioÃ©tica. Se respetaron los principios Ã©ticos para la investigaciÃ³n en seres humanos. Resultados: Personal entre 18 y 60 aÃ±os, 70% mujer. 46% tenÃ­a estudios de nivel tÃ©cnico en enfermerÃ­a. En cuanto a la antiguÌˆedad, 26% se encuentran por debajo de los 5 aÃ±os. 51% se encuentra muy satisfecho en el trabajo, 35% estÃ¡n de acuerdo en que el reconocimiento en el trabajo es muy reconfortable, 42% estÃ¡n de acuerdo que con frecuencia sienten no tener recursos suficientes. Conclusiones: La satisfacciÃ³n laboral es un fenÃ³meno presente en cualquier instituciÃ³n o Ã¡rea de trabajo, independiente del ramo que se aborde. Si hay atenciÃ³n a personas es mÃ¡s relevante porque influirÃ¡ en la manera en que se atiende a los usuarios. En el Ã¡rea de la salud su relevancia radica que tiene implicaciones hacia la educaciÃ³n de la poblaciÃ³n.
Introduction: It is important to investigate organizations to better understand how they work and the significant impact they have on the dissatisfaction of workers. Objective: To establish the perception of job satisfaction in the nursing staff of the General Hospital at TicomÃ¡n. Methodology: Cross-sectional and descriptive study, using Font-Roja instrument, of 24 items was represented on a 9-point Likert scale. The sample size was 133 nurses, and this is determined by the formula for finite populations, where p = 0.5 with a 95% confidence level. The type of sampling used was convenience sampling because the nurses who worked during the investigation period of the shifts (morning, evening, evening A, B, Mixed and special shift) were available for participation. The project was evaluated by a Research and Bioethics Committee. Ethical principles for research in human beings were respected. Results: 70% female personnel are between 18 and 60 years old. 46% had technical level studies in nursing. As for seniority, 26% are below 5 years. 51% are very satisfied at work, 35% agree that recognition at work is very comfortable, and 42% agree that they often feel they do not have enough resources. Conclusion: Job satisfaction is a phenomenon present in any institution or work area, regardless of the branch being addressed. If customer service is available, it becomes more relevant because it will influence the way users are served. In the area of health, its relevance lies on its implications for the education of the population.