bluuebunny/crossref_metadata_2025 huggingface dataset:
Managing data growth from audiovisual digitisation at the University of North Carolina at Chapel Hill: A case study
Authors: Titkemeyer Erica
Published: July 2024

Using available library conservation and preservation survey data, this paper examines the rising trend toward digitising audiovisual materials for preservation at academic libraries, and the subsequent need for digital preservation services for such data. As a related case study, this paper explores challenges resulting from a large-scale audiovisual digitisation project at the University of North Carolina’s Southern Folklife Collection (SFC). Knowing that the digitisation of priority audiovisual formats at the SFC would result in 95 TB of content over the span of three years, and that conflicting timelines existed with the university’s institutional repository, SFC staff began working closely with the university’s Library & Information Technology department to develop a temporary digital storage environment. In response to this work, and increasing, concurrent digital acquisitions at the library, considerable lessons were learned and needs were gathered for improving digital preservation strategies.
Managing operational risk in relation to internal capital adequacy assessment process (ICAAP)
Authors: Baijal Rajat
Published: July 2024

As banks struggle to quantify operational risk in relation to their internal capital adequacy assessment process (ICAAP), it becomes critical to align the various elements of the risk framework to make an informed judgement. This is where internal processes such as the risk and control self-assessment (RCSA), risk event management and scenario analysis play a key role in understanding and quantifying operational risk. When combined, outputs from each of these individual processes provide a powerful input for operational risk capital calculation. Additionally, the culture and conduct of the firm will play a pivotal role in implementing a robust framework, which further assists the management in meeting the requirements of the ICAAP.
Managing conduct risk during a pandemic
Authors: Stubbs Victoria
Published: July 2024

The coronavirus pandemic (COVID-19) has drastically altered the operating model of almost all financial services firms, and staff are operating through a period of heightened stress. This paper discusses how firms need to ensure they respond rapidly to the changes to the external environment. The paper analyses how, while firms will need to update the risk-management basics of risk and control registers and second line of defence monitoring, the key driver to ensuring that conduct risk is well managed will be culture. It discusses how the Board will play a crucial role in ensuring that the desired customer outcomes are met as well as supporting all staff through this period. Regulators will be challenging firms as to how they have met the expected standards and remained within risk appetite. Culture will be a key factor in ensuring that firms continue to look after the interests of their customers.
Touchless technologies in the airport environment
Authors: Fulghum Hunter S.
Published: July 2024

The recent global pandemic has fuelled interest and growth in technologies designed to limit passenger contact with equipment and devices. This paper examines a range of the touchless technologies and systems available, the benefits they provide in responding to the pandemic as well as improved passenger processing services. It also addresses the concerns these systems present in terms of personal and biometric data security and actions to protect that information.
The culture and leadership style combination that cultivates a best-in-class marketing organisation
Authors: Patterson Laura , Egeland Rita , Wong Kathleen
Published: July 2024

The 2021-2022 Marketing Organisation Value and Performance Management (MPM) Benchmark Study is the continuation of a longitudinal study that began in 2001. The purpose of the study is to gain insights into which high performing best-in-class (BIC) marketing organisations do better and differently from their peers to earn high marks from a randomly selected group of C-Suite executives. These executives assessed Marketing on its ability to measure and communicate its value, impact and contribution to the business. The 2021-2022 study focused on gaining insight into whether organisational culture and/or leadership style are factors that contribute to the emergence and success of BIC marketing organisations. The study addressed three C-Level questions:
1) Is there any relationship between organisational culture and/or leadership style and marketing organisations who excel at performance management?
2) If so, is there an optimum culture or leadership style combination?
3) What do marketing organisations, classified as Value Creators, do differently in terms of turning data into insights, performance measurement and reporting, and processes?
Based on the findings, the report identifies what business and marketing leaders can do to cultivate a Value Creator marketing organisation.
Higher engagement and higher returns: The benefits of trust in e-mail marketing
Authors: Gibson Richard , Hanson Guy
Published: July 2024

This paper develops the idea that when it comes to legal obligations, marketers can adopt either a ‘marketing-first’ or a ‘legal-first’ mindset, where those that choose the former are more transparent with their customers than those that do only what they must to comply with their legal obligations. The authors relate this to the recent promulgation of the EU General Data Protection Regulation and support their argument using data and examples to show the increased return on investment from taking a marketing-first approach. The paper argues that both the consumer and the business stand to benefit in the long term, and discuss the likely financial impact of a marketing-first approach.
`Urban Regeneration in the UK` by Phil Jones and James Evans
Authors: Bagwell Sue
Published: July 2024

Urban Regeneration in the UK; Authors: Phil Jones and James Evans; Reviewer: Sue Bagwell
The 6K restoration of Orson Welles’ Chimes at Midnight
Authors: Dawson Michael , Fritz Scott , Beckel John , Leonard Rubin E. , Matusek Michael
Published: July 2024

This paper provides a short history of the circumstances and motivational factors regarding the restoration of Orson Welles’ ‘Chimes at Midnight’. The paper includes a brief history of the film’s picture and sound degradation and the pursuit of superior first-generation elements. It then goes on to discuss how the latest software systems were employed in the restoration process.
Gentrification of the inner city: The case of Christchurch prior to the earthquakes of 2010 and 2011
Authors: Mcdonagh John
Published: July 2024

Prior to the devastating earthquakes of 2010 and 2011, parts of the inner city of Christchurch, New Zealand were undergoing, what was seen by many, as successful revitalisation. This process had some of the commonly observed features of gentrification, but other characteristics were absent or of minor significance. This paper reviews the gentrification literature and using a mixture of document reviews, observation and interviews seeks to ascertain which aspects of gentrification were most important to this Christchurch case study.
Healthcare in a retail-oriented marketplace
Authors: Gothard Ann Marie
Published: July 2024

In 2010, the Patient Protection and Affordable Care Act (ACA), the healthcare reform law, changed how the healthcare system works — and the way health insurance carriers conduct business. Across the United States, at both the national and regional levels, health plans shifted their business model from a business-to-business focus to a consumer-centric approach and pursued a transformative vision centred on re-launching their brand and building digital, mobile, marketing analytics, customer insights and customer experience capabilities. New York-based EmblemHealth was no exception. The company made a lot of changes to adapt to the law, ranging from differentiating the health plan in the marketplace to building customer loyalty to creating health and wellness programmes that deliver quality and value while leveraging its unique strength as a local insurer. Since the ACA has a ten-year implementation period, many changes are yet to come. As new rules arise, EmblemHealth continues to adapt to and thrive in the new, increasingly dynamic and consumer-oriented retail marketplace.
Global account managers: The linchpins of GAM programmes
Authors: S. Yip George , Bink Audrey
Published: July 2024

In a global account management (GAM) programme, a multinational supplier manages on a globally integrated basis its relationship with a multinational customer. Most leading companies in most sectors now operate some kind of GAM programme. The linchpin of these programmes is the global account manager (gam), the person who pulls it all together. The gam job is one of the most challenging in modern business. This paper provides detailed guidance on how to perform the role.
Benefits and disadvantages of IoT for government, business and consumer sectors
Authors: Giokaris Ioannis
Published: July 2024

The Internet of Things, or IoT, is the growing network of interconnected devices that are able to communicate with each other and with other internet-enabled devices and systems. This can include a wide range of devices, from smart home appliances and security systems to industrial equipment and wearable technology. IoT is important because it allows for the seamless exchange of data and information between devices, enabling them to work together in new and innovative ways. This can lead to a number of benefits, such as improved efficiency, cost savings and enhanced functionality. Nevertheless, the excessive use of IoT applications may have some setbacks for the users. This paper aims to examine the benefits, but also the disadvantages of IoT applications in government, business and consumers sectors.
Two years into the COVID-19 pandemic: The five lessons learned
Authors: Henson Lily Jung , Watkins William , Butts Paula , Williams Walter , Collins Kathy
Published: July 2024

Over a year ago, we published a paper on the lessons that we as a healthcare system in Georgia learned from the first wave of the COVID-19 pandemic. These lessons included the following: (1) Take a deep breath; this is a marathon, not a sprint. (2) There is no ‘right’ way to do things. (3) Be kind to yourself and to others. (4) Teamwork. (5) Be flexible. At the time the paper was published, there was hope that with the rapid development and approval of vaccines, we would soon be looking at the end of the pandemic with a return to life as we knew it before its onset. Sadly, the slow adoption of vaccines has led to the emergence of variants like Delta and Omicron, and almost two years into the pandemic, the light at the end of the tunnel seems much dimmer than it had been a year ago. At the time of this writing, we are beginning our fifth surge. This paper describes the journey that we have been on for the past year and a half and shows that the five lessons previously learned remained relevant as we continue in the second year of the COVID-19 pandemic. Our focus as we managed the impact of the pandemic remained consistent with the values of Piedmont Healthcare: (1) Focus on patient-centred care; (2) Exemplify teamwork and connections; (3) Be an owner; (4) Embrace the future. We maintained our pursuit of the Piedmont Promise as we made a positive difference to the lives we touched.
Power to the people/ Cues, cravings, rewards and habit loops
Authors: Williams Mary Ann
Published: July 2024

Changing user behaviour to encourage positive attitudes towards adopting new workflows and digital asset management (DAM) systems can make or break the success of the DAM in any organisation. This paper aims to focus on the art of interpersonal communication via heuristic models, which reflect the dirt in the trenches of everyday work in a real-life corporate setting. References will be drawn from popular publications as examples of highly accessible resources that can be easily understood and accepted by non-academics performing the daily functions with DAM, and by people who use assets managed in a DAM. Understanding the power and ubiquity of habits is key to breaking through the barrier of DAM user adoption. This paper also aims to inspire DAM administrators and decision makers to focus on the people (users) first, technology (DAM) second, and with the realisation that change is an ever-evolving process, which requires patience and time.
1-10-60: Measuring the speed of incident response
Authors: Pool Ronald
Published: July 2024

Threat intelligence reports have started to record adversary activities with such high fidelity that it is now possible to record how rapidly they perform their actions, showing that some adversaries are moving at staggering speed in some attacks and have highly professional operations. One such report is CrowdStrike’s ‘Annual Global Threat Report’,1 in which breakout time is used as a measurement of the speed of operations of cyber adversaries. But no matter which measurement we look at, it is clear that the attackers have a very efficient operation and do not suffer from the challenges the defenders face in their day-to-day operations that prohibit them from detecting, analysing and containing an incident rapidly before it spreads. This paper will discuss the speed at which the defensive side should operate and some of the challenges with, for instance, business processes they come across in order to keep up with the pace of the attackers.
Getting ready for TARGET2 Securities (T2S): The time is now
Authors: Garnons-Williams Tim
Published: July 2024

Launching in four phases starting in 2015, the new TARGET2-Securities (T2S) European settlement engine will have a dramatic effect on the European securities industry. This initiative aims to offer centralised delivery-versus-payment (DVP) settlement in central bank funds across all European securities markets. The infrastructural changes in Europe could potentially have a big influence on the structures that continue to exist. Central securities depositories (CSD), custodians and participants each have unique roles to play in T2S, bringing with them specific needs, impacts and challenges. Now is the time for all these organisations to evaluate their options for T2S, make decisions on participation and service offerings, and implement required technology changes and solutions to address the new settlement environment. Participants need to evaluate their options and begin asking their custodians detailed questions about the support they will provide and what will be required of them in terms of modifying their systems to meet new messaging demands. In addition, firms should review the mechanisms they need in place to reduce risk and optimise their daily positions within the new settlement environment.
Moving to e-payments: Best practices for US middle-market companies
Authors: Coven Linda
Published: July 2024

Today, sophisticated electronic payments systems are readily available. E-payments are much less expensive than paper cheques. They provide administrative efficiencies such as just-in-time disbursement and automated revenue collection. And they give companies the enhanced visibility that is so important for managing cash flow, budgets and, perhaps most significantly, compliance. Why, then, do cheques still represent more than half of all payments in the banking system? This paper will take a look at some historical considerations before moving to a survey of the e-payment options available to businesses today. Corporations should carefully evaluate whether transitioning to e-payments is right for them. It follows by looking at the disbursement side of the equation and provides some best practices for reducing the cheque volume by moving to electronic payments. The primary electronic payment types explored are the automated clearing house and commercial card/business credit card. The ways in which the bank's payment hub capabilities can help make the move to electronic are also addressed.
The evolution of the passenger experience on the airport concourse
Authors: Goodpasture Andrea , Hubbell Steve
Published: July 2024

In this paper we will explore the key functions and features of the post-security airport departure concourse. These concepts should be considered in order to underpin the passenger experience in future terminal design. In addition to catering to passenger needs and expectations, they must also serve as a significant non-aeronautical revenue-generating area of the terminal building. Providing for customer needs will improve the experience in this area of the airport with the greatest passenger dwell time, while also potentially boosting an airport’s financial performance. Some of the features and amenities available to passengers when they arrive on the post-security airport departure concourse are rapidly evolving as a result of increased individual focus on modern technology. This drives airport operators to meet a changing set of needs and expectations, without forgoing the basic demands that must be satisfied. This paper will examine the spectrum of concourse features, from wi-fi and location-based services to the basics of concourse restrooms. Ultimately, meeting traveller needs and expectations serves to alleviate passenger stress, creates a pleasant airport experience and increases airportgenerated revenues.
Six ways AI is delivering value for organisations drawing on real-world case studies and offering actionable insights
Authors: Mittal Nitin , Saif Irfan
Published: July 2024

After decades as science fiction fantasy, artificial intelligence (AI) has made the leap to practical reality and is quickly becoming a competitive necessity. Yet, amid the current frenzy of AI advancement and adoption, many leaders and decision makers still have significant questions about what AI can actually do for their businesses. This paper highlights compelling, business-ready use cases for AI across six major industries: consumer; energy, resources and industrials; financial services; government and public services; life sciences and health care; and technology, media and telecommunications. The goal is to give readers a much clearer sense of what AI is capable of achieving in a business context — now, and over the next several years — so that business leaders and AI practitioners can make smart decisions about when, where and how to deploy AI within their own organisations and how much time, money and attention they should be investing in it today.
Can refugees provide the impetus for urban regeneration? Economic integration, social networks and well-being in Peshawar, Pakistan
Authors: Malik Ammar A. , Mohr Edward , Irvin-Erickson Yasemin
Published: July 2024

Since 1979, Peshawar has hosted tens of thousands of mostly Pashtun refugees, hampering the city’s ability to provide public services to most residents. Since July 2016, refugee returns have increased dramatically, likely stemming from factors including doubling of cash grants received upon arrival in Afghanistan, campaigns by the Afghan and Pakistani Governments urging refugees to return, and an end to documentfree border crossings at Torkham. The authors found that the latter is a deal breaker for many refugees, most of whom want to maintain tribal or family ties in Afghanistan. Based on an original household survey of 1,000 Afghan households residing in the Peshawar area, the paper explores structures of refugees’ social networks, linking them to economic well-being and exploring ways in which the presence of refugees may create opportunities for urban regeneration. The research reveals that the vast majority of refugees are making a living, but mostly in low-value-added occupations. While most earn more than the minimum wage, access to health care and educational attainment are low. Participation in community organisations and regular support from government or humanitarian sources is also low. The authors recommend supporting the creation of institutionalised collective action platforms that could strengthen existing social ties, providing leverage for resourceconstrained humanitarian actors. The national governments of Afghanistan and Pakistan, in coordination with the United Nations High Commissioner for Refugees (UNHCR), must rearticulate a clear, unified policy position toward refugees so families have a more certain socio-economic future.
Residential historic preservation and neighbourhood stability
Authors: Mikelbank Brian
Published: July 2024

In addition to facing the challenges of weak market demand and a deteriorating physical capital stock, legacy cities are among those hardest hit by the housing crisis. This combination of circumstances has devastated neighbourhoods, impacting residents, and testing the resolve of neighbourhood planners and their cities. As a potential and partial solution to aid an aging legacy city housing stock and bring about the much sought after ‘neighbourhood stability’, it would seem on the surface that historic preservation would be a go-to tool for regeneration in legacy cities. This has been hampered, however, by a lack of empirical evidence on the relationship between historic preservation and neighbourhood stability. This research paper investigates the relationship between two parcel-level data sets: one on foreclosure filings, and one that details the Heritage Home Program of The Cleveland Restoration Society. This programme has made over 1,000 loans, channeling preservation investments of over $36m into the residential neighbourhoods of Cleveland and its Cuyahoga County suburbs. The research focus is on the degree to which the fate of these preservation properties differs from the average housing outcomes of their surrounding neighbourhoods and communities. Relative to a variety of temporal, spatial, and contextual comparisons, the residential historic preservation activity studied is revealed to have been a stabilising force for neighbourhoods, evidenced through its lower incidence of foreclosure. The use of residential historic preservation, in conjunction with rehabilitation and strategic demolition, offers promise as a neighbourhood stabilisation strategy.
How investors can enter new markets and the questions they should ask their custodian
Authors: Maloney Sonia
Published: July 2024

For investment managers and asset owners, investing in global markets is an important source of diversification and alpha. Even for passive investment managers who seek to replicate an index, gaining access to markets around the globe is an important component of executing their investment strategies. From an oper­ational perspective, global market entry is a complex web of jurisdictions, local market conventions and regulatory requirements. How do investors gain sufficient understanding of local markets and how can they adequately assess the operational risk of investing in such markets? This raises another question: who should make the decision regarding country selection, the investment manager or the global custodian?
Sub-custodian network management in a post-pandemic world
Authors: Osborne Andrew
Published: July 2024

This paper describes a vision for sub-custodian network management in a post-pandemic world. It examines how the COVID-19 crisis affected risk assessment functions and the approach to due diligence. It also considers the wider roles network managers play in market advocacy, intelligence gathering, relationship management and infrastructure development, and looks at whether the global pandemic has accelerated a bifurcation of these roles. It makes the case for continued on-site meetings when the pandemic ends and examines new considerations for such visits. It goes on to explore some of the components that will shape the future evolution of the network manager, including the impact of digitalisation and technological innovation and trends and themes transforming the custody business itself. Successful network managers should embrace the digital paradigm, and support and enable their sub-custodians to do the same. As sub-custodian business models change and markets evolve, network managers should continue to leverage their high level of market expertise to support their own organisations in their decision making. Network managers should increasingly become agents of change, as they navigate new complexities and identify opportunities for key stakeholders across the sub-custodian network.
‘Let a Hundred Flowers Bloom’: Enhancing innovative practice in regeneration management
Authors: Rowe Mike , Ashworth Christina
Published: July 2024

Explicit in the approach to regeneration policies in the UK in the past ten years has been the language of learning. Early reports, including ‘The learning curve’, for example, emphasised the value of innovation, the exchange of ideas and of the explicit transference of learning from one context to another. This paper presents the experiences of the authors over this ten-year period. In particular, it reflects upon understandings of innovation and of learning, and how it might best be fostered. The paper discusses examples in which learning was difficult to promote in cultures where the emphasis was not on learning from others, but on the redistribution of power to new groups of stakeholders. While this may have brought innovation, it did not always bring achievement or results. The paper concludes by trying to learn from this failure to learn. What is it about regeneration practice in the last ten years that makes it so difficult to identify, build and reinforce innovative practice? It is argued that policy has been developed without due regard being given to the complexities of implementation at a local level. In particular, insufficient regard was given to the skills practitioners needed to negotiate local politics, history and the paternalistic and, at times, overbearing interests of public agencies.
And the winner is … London? The location of the second renminbi offshore trading centre
Authors: De Meijer Carlo R. W.
Published: July 2024

Renminbi (RMB) internationalisation is at a new starting point for advancing further. Wider internationalisation of the renminbi necessitates enlarging the offshore basis. Hong Kong as the sole RMB offshore centre is not enough, given its limitations. This has sparked an intensive debate on where the next RMB offshore trading centre will be located. London has support from Chinese central government officials to develop into a second offshore RMB hub to complement Hong Kong. But other financial centres are also vying to become such a centre. A number of private-public initiatives have been launched such as the Hong Kong–London Forum (January 2012) and the so-called London-RMB Initiative (April 2012) to help realise that ambition technically. London offers a number of important advantages compared with other rivals. There is London’s dominant position as the world’s leading global financial centre, as well as the world’s largest foreign exchange market. London also has well-developed infrastructure, a trusted legal system and respected (sound) regulatory framework. There are the ‘natural’ advantages of London’s time zone, as well as English being the universal business language. Its attractiveness is further underpinned by key strengths such as size, depth, breadth as well as the high degree of openness of its financial markets. London is clearly making a big effort to establish itself as an offshore RMB centre for the west. A significant amount of RMB business is already being done in London. The City, however, encounters a number of obstacles that pose challenges for RMB business in London. These include the lack of RMB liquidity, absence of a clearing and settlement system for RMB repatriations in London, and the lack of a natural customer base for RMB. A more recent challenge for London is the expected end of appreciation for the RMB.
The culture of risk governance in financial institutions
Authors: Agnese Paolo , Capuano Paolo
Published: July 2024

Financial institutions increasingly need an integral and widespread culture, especially in terms of risks and relations with stakeholders, which guides corporate behaviour and organisation. When constructing this positive risk culture, financial institutions must be protagonists and not spectators. This means that risk governance professionals necessarily need to be involved in the process. In this paper, the importance of risk management in the organisational structure of financial institutions is analysed, taking into consideration the logical transition from risk culture to risk governance. The paper then examines how the main aspects of risk governance have been analysed in the recent literature in order to understand the possible relationship between bank profitability and risk. The paper finds that the governance literature has considerably developed since the outbreak of the global financial crisis, leading to the implementation of not only theoretical paradigms but also empirical analysis. Quantitative research generally makes use of multiple regression models — with or without fixed effects — but some innovative analysis techniques are also used for specific aspects of analysis such as the estimation of certain variables. The results of the literature review show a general trend towards greater attention by financial institutions to risk governance which tends to be linked to a better performance, although studies on the subject do not always agree. The importance of a well-structured, efficient and effective bank risk governance emerges as a key conclusion, although research into further risk governance analysis models is expected to continue, particularly in light of the recent international economic and financial context.
Shock-proof cities? The impact of and responses to the recent financial and economic crisis in older industrial cities
Authors: Plöger Jörg , Kohlhaas-Weber Isabella
Published: July 2024

The impact of the recent financial and economic crisis on cities and regions in Europe has been profound. This contribution examines to what extent the crisis has affected the ongoing recovery process in older industrial cities struggling with the consequences of economic restructuring and urban decline. Drawing on a research project, it uses findings from three large German cities (Bremen, Bochum and Leipzig). The authors argue that these cities have been hard hit by the economic downturn, adding a further layer to existing problems. A particular focus is put on whether these cities are still vulnerable or whether they have become more resilient as a result of their longstanding experience with decline, and on whether they have been able to continue their recovery strategies or whether they have had to refocus. Though the overall picture is complex, the findings suggest that the cities have had, at least partially, to reorient their respective recovery strategies. Against a background of limited resources, large-scale urban regeneration initiatives have for the most part been discontinued. Other strategies, such as in the field of economic development or neighbourhood renewal, have been continued, albeit on a smaller scale. Though funding has been severely hit by budget cuts, more recent measures, including those in the areas of sustainability or climate change, suggest a general change in thinking. It appears that the three cities have been able to build up substantial expertise, owing to their longstanding experience in dealing with urban decline, providing them with some resilience. Nevertheless, remaining structural weaknesses and financial constraints continue to be major challenges.
Crisis decision making: Lessons from a SWAT team
Authors: Cyr Kevin
Published: July 2024

Operating in environments with catastrophic downside risk requires the application of decision-making processes that differ from those applied in situations with more symmetrical risk-to-reward ratios. Using a case study of a SWAT team deployed for a manhunt of an armed gunman who had shot numerous people including a police officer, this paper explores how to avoid excessive information gathering by applying a bias for action and limiting variables. The paper also discusses the danger in attenuating the aggressiveness of action as a means to mitigate risk. Instead, the author argues that decision makers should distinguish between the questions of if they should do something rather than how they should do something. By defining decision gates to separate these questions, decision makers will be better equipped to differentiate uncertainty from indecision. Finally, the paper looks at the difference between strategies that prioritise efficiency over effectiveness and recommends assessments of decision-making processes rather than just outcomes when reviewing critical incident response.
Tooling for optimal resilience
Authors: Kogenhop Gert
Published: July 2024

This paper discusses the benefits of tooling as an enabler for resilience management, specifically business resilience. Business resilience entails the integration of different areas of expertise in a joint effort to secure the future of an organisation in a dynamic environment. It requires the right balance of risk management, information security and data protection, business continuity management and crisis management. To ensure that each area of expertise can operate independently within a coordinated framework, the right structure is essential. Much like a carpenter needs a hammer, the business resilience manager requires the right tools. Attention must be paid to collaboration, information sharing and balancing the right level of integration. While the tooling process will not be a panacea for the various challenges facing the business resilience manager, it will, however, be an enabler: it is beneficial, has deliverables and supports management and control.
Integrating social media at Sky Deutschland
Authors: Gabat Selena
Published: July 2024

Due to the rapid pace at which the social media
environment is evolving, many businesses — both large and small —
are unsure how to structure and integrate their social media teams.
Whether social media efforts are best led by one person or a group
of people depends on the company’s size. This is crucial for
achieving such business goals as brand awareness, product
reputation and customer service, as well as supporting the
corporate recruitment processes. Drawing on real-life experience,
this case study offers insights into how best to get a social media
team up and running from scratch, and — more importantly — how to
ensure the whole company is involved. The case study provides
advice regarding ownership of social media, the differences between
centralised and hub-and-spoke structures for managing social media,
key performance indicators and budget commitments, and also
describes the four crucial steps for integrating social media into
the organisation.
Data strategy in connected business models
Authors: Berentzen Christoph , Schaefer Benjamin
Published: July 2024

In today’s business environment, data and data strategies are crucial in developing customer-centric business models. The emergence of platforms and ecosystems, in particular, is driving the significance of data as a vast amount of it is generated in such organisational settings that participating corporates can leverage to ensure the viability of their future business models.1 In this context, standardised data management and interfaces are becoming vital to guarantee necessary collaborative readiness and enhanced customer-centric business models. As data volume grows, corporations and financial institutions utilise application programming interfaces (APIs) to access internal and external data sources. However, they face challenges that must be addressed. To succeed, corporates and financial institutions must establish adequate data strategies with state-of-the-art data management based on internal and external data sources that serve their long-term corporate strategy. This paper outlines two essential data strategies: defensive and offensive strategies, along with selected use cases from various industries, highlighting the opportunities and challenges faced by corporates and financial institutions.
Creativity: Firing on all generative AI cylinders
Authors: Pearson Andrew
Published: July 2024

Generative AI is unquestionably having its moment in the digital sun. It is currently being used to build applications that can generate new content quickly, efficiently and responsibly, as well as to augment the skills of workers. As this paper will show, however, its ability to create text, images, music, animation, video and even build software code from simple, user-generated text prompts will simplify business processes in a multitude of ways. With generative AI having already demonstrated its ability to ‘see’, ‘hear’, ‘speak’, ‘move’ and ‘write’, the power of its creativity will be increasingly embraced. It will not only be associated for image, audio and video content creation, but will also help with content personalisation, content automation, coding creation and assistance, augmenting customer support, augmenting workers, product design and content repurposing. The potential support it can provide to business is almost limitless.
Expanding the horizons of FinTech: A comprehensive geographical analysis of expansion in Europe and beyond
Authors: Cateland Axel
Published: July 2024

The financial technology (FinTech) industry has experienced an unprecedented surge in growth over the past decade, reshaping the financial services landscape worldwide. This paper examines the multifaceted geographical expansion of FinTech, with a specific focus on Europe as the initial launching point and an in-depth exploration of global prospects. By delving into the fundamental catalysts, intricate challenges and nuanced strategies for expansion, this offers insights into the dynamic evolution of FinTech across diverse geographical regions.
Achieving rapid value and ROI from supply chain visibility while building long-term capabilities
Authors: Bonny Nick , Lander Rafael
Published: July 2024

With the recent rapid advances in digital supply chain technologies, companies are investing significant capital in these solutions. So far, however, the results and benefits are falling short of expectations. The current authors have discovered through multiple post-implementation assessments and a detailed survey of senior operations leaders that only 20 per cent of digital supply chain investments return the expected result. By looking deeper into the root causes of these value traps, this paper describes how the authors uncovered ways to improve the probability of successful digital transformation. The paper also examines which technologies are being implemented by companies and discuss how those technologies can help improve supply chain management. In our experience, companies can enhance returns on supply chain investments by adhering to four crucial mantras as part of their digital transformations: 1) quantify the benefit opportunity; 2) build a sustainable digital-focused operating model; 3) align across the enterprise and partners; and 4) prepare the organisation for the needed change. The paper also provides examples of how PwC uses these steps to help increase probability of success and return on investment.
Going global: The international impact of securities class actions
Authors: Bingham-Peters Pat
Published: July 2024

This paper discusses Goal Group’s recent report on securities class actions growth in legislatures outside of the USA. The paper explains the significance of the predictions made in the report, such as ‘securities class actions settlements are predicted to rise to US$8.3bn annually by 2020’. Having explored recent trends — including non-participation rates and changing fiduciary duties — the paper provides a considered view of the global securities class actions market and also indicates where continued growth and significant legislation is expected.
#ThatsGold: Sponsorship activation in the 2016 Rio Summer Olympics
Authors: Apostolopoulou Artemisia , Branvold Scott , Pearson Jacob J. , Synowka David P.
Published: July 2024

The purpose of this case study was to examine sponsorship activation techniques implemented by three sponsors of the 2016 Summer Olympic Games, namely Coca-Cola, Procter & Gamble and Samsung. Following a review of sponsorship-related literature, various secondary sources were examined to identify the most commonly used sponsorship activation techniques within the context of the Rio Games. The findings of this case study point to the increased use of digital media in the design and delivery of the activation campaigns of these three Olympic sponsors. More traditional methods of sponsorship activation, such as advertising, thematic packaging and on-site programmes, were also identified. Executives in charge of designing and executing sponsorship agreements should capitalise on the new opportunities created by digital media in order to engage consumers on various platforms and to build stronger relationships between their target markets and their brands.
AI-driven influencer marketing: Comparing the effects of virtual and human influencers on consumer perceptions
Authors: Böhndel Marvin , Jastorff Martin , Rudeloff Christian
Published: July 2024

Computer-generated virtual influencers are currently one of the most important brand communication trends driven by artificial intelligence (AI). While numerous studies on human social media influencers already exist, the field of virtual influencers is still largely unexplored, which is especially true regarding their impact on consumer perceptions. Against this background, the aim of this paper is to empirically investigate consumer perceptions of virtual influencers in comparison with traditional social media influencers. We conduct an exploratory experiment to test the effect of virtual and human influencers on perceived credibility, competence and likeability as well as on purchase intentions. The results show no significant differences between virtual and human influencers, except for the variable likeability. Implications for management and future research are discussed.
Understanding the consumer: A comparison of buying behaviour among consumers of Hindustan Unilever and Patanjali products
Authors: Dubey Anshul
Published: July 2024

With consumer tastes and preferences evolving at an ever-increasing speed, the fast-moving consumer goods industry is facing an unprecedented level of uncertainty. This paper explores how upcoming brands associated with organic and natural products, such as Patanjali, are competing with established giants like Hindustan Unilever across various product lines. The research uses a questionnaire to obtain a sample of consumer perceptions, and analyses the results to identify how consumer demographics relate to brand perception and, in turn, buying behaviour.
Enhancing the passenger experience through an integrated approach to self-service opportunities
Authors: Barich Frank , Ruiz Leslie , Miller Jim
Published: July 2024

The aviation industry continues to rapidly adopt passenger self-service functions, but largely in a caseby- case manner, without regard to the benefits of information sharing and integration across the entire passenger journey. This paper provides a focus for the airport operator, airline and key airport stakeholders in improving the passenger’s journey through the entire air travel experience. It specifically presents the requirements for, and benefits of, a well-established integrated passenger self-services programme (IPSSP). In discussing the passenger processing challenges, this paper presents a concise method for establishing an airport-wide IPSSP. Emphasis is given in the later portion of the paper to an analysis of passenger services across all process areas of an airport. Readers will get a better understanding of how an airport operator and its stakeholders can improve the offering of passenger self-services through the establishment of an IPSSP. Key benefits to an IPSSP are greatly enhancing the overall passenger experience, improving passenger flow and providing additional commercial opportunities for the airport operator and its other customers — especially airlines and concessionaires.
Payment infrastructure trends in Japan: Emerging technologies and alternative infrastructures
Authors: Yanagawa Eiichiro
Published: July 2024

Countries and regions around the world are improving their financial market infrastructure at an accelerated rate. These efforts go beyond initiatives to provide 24/7, real-time, payment infrastructures, into entirely new areas of innovative value-added services. This paper examines advances in payment infrastructure, promising new technologies, emerging service providers and the relationship between the inherent new value and related risk.
Total Legacy: The Stratford Metropolitan Area Masterplan
Authors: Campbell Kelvin
Published: July 2024

On 16th December, 2010 the Mayor of Newham approved the Stratford Metropolitan Masterplan as a strategic statement for the regeneration of the Stratford area including the existing town centre, Stratford City and the Olympic Site after the 2012 Games.
How are agents dealing with network managers in the new regulatory environment?
Authors: Schnaitt Günter
Published: July 2024

This comment piece deals with recent changes on the regulatory side of custody business and its effects on the daily operational relationship between providers of agent bank services and network managers. In particular the article describes changes in the contractual relationship between the parties based on new law and the efforts undertaken to deal with it. The comment also deals with contingency providers and the various ways of handling this issue. Furthermore, topics like due diligence questionnaires and due diligence visits are covered. The piece aims to highlight that on both sides of the business, efforts to comply with new laws are increasing dramatically, and demonstrates that the securities industry must find ways to reduce efforts and to increase efficiency.
The Colorado State Government ‘Reduce Our Footprint’ initiative
Authors: Follenweider Tobin
Published: July 2024

During the COVID-19 pandemic, the State of Colorado embarked on a state-wide initiative to reduce the State’s physical space called ‘Reduce Our Footprint’. This initiative included 21 state departments and agencies under the Governor’s purview and was led by the Colorado Department of Personnel and Administration. The Reduce Our Footprint initiative implemented a series of strategies built on the widespread use of remote and hybrid work as well as the opportunity to consolidate space, which supports employee desires for more flexible work options and saves money. Strategies included: comprehensive space needs analysis; state portfolio investment; lease contract and process improvements; unused and underutilised asset deployment; organisational changes; and new legislation. Since the beginning of the pandemic, the Reduce Our Footprint initiative reduced state-owned and private-leased space by over 350,000ft2. This represents about a third of the initiative’s 1mft2 goal, which has the potential to save more than US$20m a year.
Business continuity management as an operational risk service provider: An approach to organisational resilience
Authors: Baldwin Scott
Published: July 2024

In today’s 24/7 business world, any disruption of operations is often disastrous — from both a reputational as well as a financial perspective. This paper discusses why this reality has diminished the perceived value of traditional ‘recovery capability’ business continuity management programmes among many organisations and executives. The paper proposes three steps to resiliency to show how resiliency programmes can reposition themselves to reverse this perception and provide increased value to the organisations they protect. The paper describes innovative, concrete steps to develop a programme that spans from a simple compliance, or recovery, programme, to becoming a resiliency risk service provider that can become the backbone of an organisation’s ability to maintain 24/7 availability.