bluuebunny/crossref_metadata_2025 huggingface dataset:
Opportunities and challenges for the SEPA Instant Credit Transfer scheme
Authors: Santamaría Javier
Published: July 2024

The SEPA Instant Credit Transfer scheme created by the European Payments Council and published in November 2016 came into force in November 2017. The scheme entails an innovative, fast and convenient method of payment for an international area that will ultimately encompass over 34 European countries. However, it also brings its share of challenges for payment service providers. This paper highlights the opportunities and difficulties raised by the scheme, and encourages all payment service providers to adhere to it as soon as possible. With the support of the European payment community, the SEPA Instant Credit Transfer scheme can be a success and profoundly change payments as we know them.
CVA the wrong way
Authors: Rosen Dan , Saunders David
Published: July 2024

The credit valuation adjustment (CVA) has become an integral part of accounting rules and Basel III. The case where the counterparty exposure increases when its credit quality deteriorates is commonly referred as wrong-way risk (WWR). WWR can have a significant impact on CVA, economic capital and collateralised exposures with margins. A robust method is presented to calculate CVA with WWR that is intuitive, easy to implement and computationally efficient. The methodology effectively leverages existing ‘pre-computed’ exposures into a joint market and credit risk portfolio model, which allows the performance of multiple CVA calculations for sensitivities, stress testing and value-at-risk (VaR). It further provides a model risk framework for assessing both general and idiosyncratic WWR, and stress testing both the factors driving correlations as well as the strength of the correlations. The approach is demonstrated through a practical example. While the impact of WWR at the counterparty level can be very significant, the effect of general WWR at the portfolio level may not be as strong for well balanced, large portfolios of derivatives. Furthermore, the standardised charge in Basel III can be significant even when compared against very conservative internal models with WWR.
Brand credibility measurement: A new measure for brand equity/brand value: Part 1
Authors: Haig Bill
Published: July 2024

A company's brand credibility is an important measure that should determine the value of the company, replacing the goodwill and other similar brand equity measures that are too nebulous to measure. ‘Brand credibility’ is more specific because ‘credible’ means ‘expertise’ and ‘trust’ — traits that can be measured. More importantly, being credible is also the key to persuasion in supporting important company messages, while ‘goodwill’ is only a part of the persuasion process. The premise for brand credibility measurement is based on how we persuade in all communication — interpersonal, company to person or company to company. The premise for brand credibility is based on the familiar communication persuasion model: credible source > message > channel > receiver. The source must be credible if the purpose is to persuade. The more credible the source, the more likely the persuasion-based message will be accepted. This paper explores credibility principles in communication persuasion, introduces credibility-based logo design, reviews the extension of credible logos to all branding elements to achieve brand credibility, compares branding measures, reviews what ‘the totally credible company’ means, and summarises findings leading to the premise that brand credibility is a viable management strategy and a better measure of brand equity. The author also compares credibility-based logos with non-credible logos. The findings support the hypothesis that credibility-based logos will induce higher conversion rates, and these are important in supporting company messages, leading to product and service purchases. The company logo credibility traits can be extended to the creativity of all branding elements. Consistency in credibility-based branding is also important in order to achieve an image of brand credibility. This is Integrated Brand Credibility Promotion. Therefore, how much credibility a company has achieved with consistent Integrated Brand Credibility Promotion is the proposed measure of brand equity. The implications involve developing a credibility based brand strategy. Companies must establish company-defined credibility traits, both verbal and visual and should commission designers to develop company logos and other visual and/or verbal and credibility based branding elements. Then, the basic brand management premise of consistency as Integrated Brand Credibility Promotion should be applied to all branding elements as a unified communication expression of the company's desired credibility traits in order to achieve a clear recognition of the company's unique brand image or brand credibility. Part 2 of this paper will be published in Journal of Brand Strategy Volume 4 Number 3.
Building the future of Library and Archives Canada : Assessing readiness for transformational projects
Authors: Hamilton Scott , Cornfield Katharine , Rao Samantha
Published: July 2024

As Canada’s pre-eminent memory institution, Library and Archives Canada (LAC) has the legislative mandate to collect, preserve and make accessible Canada’s priceless documentary heritage. This unique role as public caretaker for a vital, ever-growing collection brings considerable challenges to LAC as a corporate real estate (CRE) organisation. Added to this complexity is LAC’s relatively recent assignment as custodian of its own portfolio of special purpose real property, which represents a fundamental change to the institution’s role and responsibilities. Transfer of custody, which coincided with commencement of two of the Government of Canada’s most innovative major capital construction projects, has touched off a period of significant transformation within LAC. This paper will provide important background and context with respect to LAC’s unique mandate, history and evolution as a federal real property custodian; elaborate on the complexity of CRE management in this context; detail the two major projects; and highlight the guiding principles driving delivery through this transformative time. Lastly, this paper will offer actionable insights for others contemplating organisational readiness to undertake high-profile capital projects.
The DAM copyright conundrum
Authors: Young Anne M. , Horowitz Tascha Mae
Published: July 2024

The distribution of images created by institutions has become bogged down in recent years due to changing photographic technologies and the broader concerns about violating copyright through image distribution. Through the employment of a digital asset management (DAM) system, organisations have the ability to more efficiently retain and supplement critical rights information in their image files’ metadata and to gain a better understanding of the copyright status of their collection assets. Implementation of a DAM system can streamline image management and in turn expand partnerships with external distributors of collection images by drastically decreasing the amount of additional work required by all parties.
How a well-thought-out incident response can take the advantage back from attackers
Authors: Christiansen James
Published: July 2024

The formation of an incident response (IR) team and IR testing are the most significant actions an organisation can take to reduce the cost of a security breach, but organisations are often challenged to build the right IR team with the right outputs and outcomes decided — especially when IR itself needs an aggressive rethinking in an era of thousands of software-as-a-service (SaaS) applications in use by businesses. This paper will explore how to build the right IR team processes, key roles, tabletop exercises, protocols, executive management and other important considerations. It will highlight both hard and soft skills needed for successful IR, especially in the less-discussed but hugely important latter category, the need for expectations setting with leadership, and the right ways to convey vague and incomplete information in the early stages of IR and breach analysis by using actual cases from past experience.
Focus on Better Together: How co-branding can create strong synergies within a global company
Authors: Charlebois Sylvain , Dimitropoulos Kally , Haskins Cory , Foller-Carroll Anke
Published: July 2024

This research paper examines the PepsiCo Foods Canada (PFC) internal branding strategy. PFC is known as one of the most successful brand-centric consumer food product companies in the world. Its primary market strategy is executed through a direct store delivery (DSD) system, in which PFC delivers its products to thousands of stores every week. Although the food and beverage divisions are currently handled separately, the DSD system is one of PFC's primary strengths. Unlike PFC overall, the beverage ‘Pepsi’ has struggled in recent years, because of demographic and consumer trend changes. Improved alignment and collaboration between the two divisions (Better Together) could provide important benefits and opportunities for incremental growth in the future. Presently, the corporation's focus remains separate. This case study looks at transitional corporate practices that would allow high-performance brands to leverage products that have experienced a drop in sales in recent years.
Stage transfer effect on impairment forecasts
Authors: Skoglund Jimmy , Chen Wei
Published: July 2024

With the introduction of expected credit loss-based impairment methodology, banks’ stress testing programmes must include forecasts of stressed impairment losses as an important component in the firm-wide stress testing programmes. The forecasts of stressed impairment losses comprise projected incurred loss up to the forecasting horizon of the stress test, and the regular expected credit loss after the stress test horizon. This paper analyses the effect of IFRS 9 stage transfer on the stressed impairment forecasts. For a sample state transition model, portfolio and stage transfer rules, it is shown that the stage transfer can have significant effects on the staged impairment forecast compared to the IFRS 9 actuals (current expected credit loss). Specifically, stage 1 dominated initial portfolios can have significantly increased stressed impairments forecasts compared to the IFRS 9 actuals impairment calculation under stressed scenarios. This reflects their downside in terms of stage transfer potential to stage 2 up until forecast time. Recently downgraded or lower quality portfolios in stage 2 can have the opposite effect of decreased stressed impairments forecasts compared to the IFRS 9 actuals impairment calculation under stressed scenarios. This reflects their upside in terms of stage transfer potential to stage 1 up until forecast time. A lifetime measurement only approach for all assets (as in US CECL) ensures a direct link between actuals stressed impairment amounts and stressed impairment forecast amounts. Their difference can be attributed to the forecast new business assumptions and natural decay due to run-off. Taking into account stage transfer in impairment forecasts, we find it is more natural to analyse the stressed impairment forecast relative to a baseline scenario impairment forecast benchmark. Such an approach focuses more specifically on the macroeconomic stress effect and its impact.
Stability, residential satisfaction and the dynamics of change: Evidence from the New Deal for Communities programme in England
Authors: Beatty Christina , Cole Ian
Published: July 2024

The New Deal for Communities (NDC) programme is the flagship area-based programme introduced by the Labour Government. Launched in 1999, it involves a ten-year programme of intervention in 39 neighbourhoods across the country, with each NDC partnership receiving about £50m for the duration of the programme. Community involvement and consultation form a central plank of the programme, and a wide range of interventions have been introduced in the domains of crime prevention, health, education, housing and the physical environment, and worklessness. This paper examines the relationship between different types of neighbourhoods selected for the NDC programme and changes in household satisfaction, social capital and residential mobility over a four-year period. The paper compares evidence from NDCs with a sample of other neighbourhoods outside the programme. The results show a closing of the gap between NDCs and comparator areas in terms of residential satisfaction, especially in the most disadvantaged neighbourhoods. There is, however, little change in terms of some measures of social capital. This may be the result of disruptions caused by programmes of major neighbourhood transformation, or because some of the more 'active' residents left the NDC areas during the period. The paper suggests the need for caution in interpreting changes in local outcomes during regeneration programmes, without a clear specification of the neighbourhood context and a grasp of the impact of inward and outward mobility on key indicators. Improvements in the physical infrastructure of neighbourhoods can bring important gains in residential satisfaction, but this will not necessarily encourage households to stay put rather than move on elsewhere.
Reimagining trust fundraising: Taking a major donor approach to cultivation
Authors: Lock Peter , Robinson Lyndsey
Published: July 2024

This paper focuses on cultivating trusts and foundations using methods more closely associated with individual major donors. It describes how the current fundraising landscape lends itself well to this kind of approach and how the real-life experience of working in a small team led to the development of the methods described. The paper then focuses on key areas, including making first contact, developing a relationship, different ways to make connections with trusts and ‘value added’ cultivation. It provides guidance and examples of how to operationalise aspects of this approach.
People, the channel
Authors: Falter Meghan , Haseltine Sam
Published: July 2024

Across the social media landscape, there has been a decline in the reach of organic content. As a consequence, brands wanting to reach a large number of users are investing heavily in ads. Nevertheless, the need to capture the very essence of social — a two-way conversation on a one-to-one level — remains. Succeeding here requires brands to be contextually perfect; but can an ad placed in a social feed ever be contextually perfect, given that customers do not open Twitter to go shopping? This year, there will be an opportunity for brands to deliver visually rich and engaging content to the individual customer at a time that is suited to them — and not in the social feed. This depends on brands doing the following: (1) using notifications intelligently, (2) augmenting context with social data, (3) leveraging more ‘discover’ tabs, (4) generating more visual content, and (5) measuring non-verbal communication. All of these components contribute to what social marketers must focus on in order to win: people.
Going deep: How a new model for engagement transformed alumni affairs at the University of British Columbia
Authors: Todd Jeff
Published: July 2024

Knowing how to engage alumni is part art and part science, and very much depends on the culture of the educational institution involved. At the University of British Columbia (UBC), alumni have been a critical stakeholder since the university’s founding in 1915, but it was not until 10 years ago — when alumni engagement was elevated as an institutional university-wide priority, as well as at the faculty level — that the power of its 340,000-alumni community was fully leveraged. This paper explores the many ways in which UBC has built relationships across campus, instituted programs for innovation and cross-faculty learning and established metrics for engagement that are scalable as the alumni body — and university — continues to grow.
Building a transnational image database: Case study of the Dispersed Chinese Art Digitization Project digital collections
Authors: Ng-He Carol
Published: July 2024

The Dispersed Chinese Art Digitization Project (DCADP) is a collaborative international initiative carried out by the University of Chicago’s Center for the Art of East Asia and Xi’an Jiaotong University in China to digitally capture dispersed sculptures and mural fragments that were originally inside caves, temples and funerary complexes in China. By researching the history of the art and architecture of these cultural sites and using digital imaging technologies and creating digital reconstructions to place the dispersed sculptures back in their original environments, researchers and the public will have a better and more comprehensive understanding of Chinese culture. The goal of the DCADP database is to record and preserve such important born-digital materials, ranging from photographs, three-dimensional object scans, multimedia files and related textual references. This article explains the background and goals of the DCADP research and elaborates on the process of the early-stage planning of the DCADP database, and the challenges encountered. The author concludes with three key takeaways from the experiences, including being adaptable, experimenting with bilingual metadata and engaging in the community of learning.
Data and decisioning: It takes two to tango in customer experience
Authors: Loftis Lisa
Published: July 2024

The COVID-19 pandemic has induced a massive increase in digital activity, and consumers are demanding a new engagement model with both digital and physical aspects. To provide the best customer experience, this paper posits that brands will have to reach their customers with personalised interactions in real time. As this paper will discuss, this will require them to adapt their technology models to become more agile and more reliant on automation (decisioning) and analytics.
‘A practical beginning’: Digitising Florence Nightingale
Authors: Callaghan Samantha
Published: July 2024

In 2012, the Florence Nightingale Museum began a project to digitise its collection of letters by Florence Nightingale. At that time there were very few Nightingale letters available to the public online. The aims of the project were to develop relationships with stakeholders and potential partners, improve access to the letters for an audience beyond the physical space of the museum, to ensure the sustainability of the online collection and provide impetus for other institutions with collections of Nightingale correspondence to undertake digitisation projects of their own. These digital collections could then be interlinked through a global portal. This paper presents, as a case study, details of the planning and implementation of this project and summarises best practice and lessons learned throughout.
How to anticipate, plan for and manage risks threatening airports
Authors: Charbonneau Patrick , Linkweiler Holger
Published: July 2024

Airports face various short-term and long-term risks, which can have financial, operational and reputational impacts. A comprehensive risk assessment is the cornerstone of successful asset management. This paper identifies seven factors that can serve as a guideline to a systematic risk assessment: macroeconomic environment, quality of the catchment area, customer mix, depth of the value chain, operational leverage, asset flexibility and financial leverage. The authors explain the interaction between the various factors and illustrate the benefits of a proactive and risk-conscious asset management approach using two examples from their portfolio of airport assets.
The payments landscape in Portugal: An interview with Pedro Coelho
Authors: Bruggink Diederik , Coelho Pedro
Published: July 2024

Strategically positioned between Europe, Africa and America, Portugal has an attractive and modern financial system. The Portuguese carry the least cash of all European citizens and use debit cards frequently. The Portuguese retail payments market is still dominated by the local payment system, Multibanco. Multibanco is a payment brand that belongs to SIBS, a large-scale payments specialist operating a payment infrastructure shared by all Portuguese banks. BNI Europa is a challenger bank providing niche products in several segments. In this interview, Pedro Coelho talks about the specifics of the Portuguese retail payments industry, the way BNI Europa entered the market as a branchless bank, and his expectations regarding further developments in the retail payments market.
How Orlando International built passenger experience and technology into its new South Terminal Complex
Authors: Birkebak Mark W. , Kipp David A.
Published: July 2024

In the opening years of the 21st century, the City of Orlando transformed itself into one of the premier destinations in the United States. Fuelled by its innovative entertainment and theme-park industry, Orlando expanded steadily into a balanced mix of research and development, aerospace, information technologies and healthcare and tourism, augmented by a growing population and attractive environment. The Orlando International Airport reflects these trends, and after several initiations in the development of its south campus, which were deferred by economic downturns, the Greater Orlando Aviation Authority (GOAA) realised sufficient, sustained traffic growth and commenced the planning of a South Terminal Complex in 2012. As airport technological advancements exploded in the years following 2001, GOAA imagined the new South Terminal facilities to be not only state-of-the-ar t, reflecting the vibrancy and hospitality of Central Florida, but also incorporating technologies seen only in the world’s most visionary airports. Pivotal to the South Terminal vision was the elevation of the passenger experience, known by GOAA and the Orlando community as The Orlando Experience, to a new world-class level. Achieving this vision within the many practical boundary conditions that face airports everywhere — efficiency of movement, cost management, operating flexibility for air carriers etc — demanded a no vel approach to terminal development. GOAA undertook a conceptually simple but rarely practiced programme to create a practically remarkable passenger facility. This paper examines the background, approach and delivery of GOAA’s successful programme, focusing on integrating technological components and innovations into a large capital programme. Also, while technology and innovation have become the handmaidens of elevated passenger experience for airports, rarely have they been built into the design and construction of a new facility at the scale of Orlando.
Creating and measuring impact through customer relationship management and master data
Authors: Krannila Ville , Lahti Katja
Published: July 2024

Aalto University has gradually, over a six-year timespan, implemented a ‘one CRM’ policy which integrates not only alumni and donors, but also partner companies, externally funded research projects, start-ups emerging from the innovation ecosystem and customers of campus services into a single customer relationship management (CRM) system. While results have been encouraging, this has not taken place without various sets of challenges. What is the impact of all this on processes, analytics, decision making, communications and mindset? In this paper, the writers will share their hands-on experience of how this has unfolded.
The great risk vs. compensation debate
Authors: Rand Andrew I.
Published: July 2024

Inside the seemingly mundane world of global custody lurks a myriad of risks with which global custodians and sub-custodians must contend. As investors venture further afield into emerging markets, the risk profiles change, but the risk tolerance of the investors seemingly does not. With increasing frequency, the expectation is that the global custodians — and by extension the sub-custodians — should assume these risks. At issue is a fundamental question of fairness. In a world where investors are venturing further into emerging markets that carry more pronounced risk profiles, is it fair to assume that the risks of these markets should be borne by the custodian banks at a time when these same investors are paying the custodian banks less and less? Some may argue that these risks are simply the costs of being in the custody business. Others might argue that the pricing dynamic is out of sorts — in other words, the investment managers are taking significant risks and the custodian banks are being asked to underwrite these risks. As the legal and regulatory environments grow in complexity, the questions of risk versus reward will become self-evident. The question remains: who will pay for the costs of managing the operational risks in global markets?
Impacting population health through innovative marketing
Authors: Dyer Erinne Kovi , Nagel Kate Fox , Kaplan Andy
Published: July 2024

Programmes focused on value-based care can help reduce costs and improve care and outcomes for entire populations. These programmes become even more appealing in light of the unsustainable growth of health-care spending compared with overall outcomes. While programmes like these are effective, they can, however, be difficult to execute. Modern marketing tactics offer a possible solution. Healthcare systems can use the same innovative marketing tactics and strategies business to consumer marketers have used (with great success) for years. Traditional, digital and social marketing tactics are designed to influence behaviour to create loyalty. When applied to the practice of health care and focused on population health goals, they can effectively motivate behaviours, incentivise actions and deliver measurable results. Correctly implemented in partnership with multichannel initiatives, community health programmes can do more than improve population health. They can also engender respect for the healthcare system in the community and help weave the system into the fabric of the community itself. These programmes can benefit the community, participating community organisations, programme participants and the healthcare systems that sponsor them. This paper reviews the theory and programmes launched by Carolinas HealthCare System and Cleveland Clinic.
The Dodd–Frank Act: Its implications for change in the banking industry
Authors: Mulhern Ray
Published: July 2024

As the most wide-sweeping overhaul of the US financial industry seen in decades, Dodd–Frank dramatically changes the existing regulatory environment, amends the Federal Reserve Act as well as numerous other federal laws, and establishes tighter supervision standards to protect the US economy. It will profoundly affect all: consumers, businesses, financial institutions and the regulatory infrastructures themselves. At over 2,200 pages, this legislation is just the beginning. Existing and newly minted regulatory bodies must now write the rules that will implement the provisions of Dodd–Frank. Comments on proposed rulemaking will certainly influence outcomes. Several of these rulemaking deadlines will fall due between the time of this writing and the actual publication date, so clarity and specific details around many of the components of the Act are not complete at this time. Given the complexity of Dodd–Frank and its sprawling scope, this paper focuses on just a few of those key components of Dodd–Frank that most directly affect the payments environment.
Project reflections: The Florence Institute, Toxteth, Liverpool
Authors: Anelay Charles
Published: July 2024

This paper reports on the saving of an historic Liverpool landmark for a local community. It focuses on how the condition of the building, which was in a state of near collapse, and the client's wider ambitions for community engagement, both strongly influenced the procurement and construction process. It also highlights aspects of these issues that might repay more in-depth investigation for the benefit of the heritage sector in general.
Munich Airport's Terminal 2: A successful airport-airline collaboration
Authors: Kerkloh Michael
Published: July 2024

This paper explores the unique airport-airline collaboration between the Munich Airport operating company, Flughafen München GmbH (FMG) and Deutsche Lufthansa AG in the joint planning, financing, construction and operation of Munich Airport's Terminal 2. It continues — from the FMG perspective — with an examination of key elements of this partnership and the benefits thereof for both airport and airline over a period of time. It concludes with a look at how the ‘Munich model’ is being employed to tackle current and future challenges such as infrastructure expansion, capacity restraints and increasing restrictions resulting from tighter security regulations on passenger traffic at a major international hub.
Lite app adoption and cannibalisation
Authors: Wang Tianfu , Limbu Yam B. , Zhang Junzhou
Published: July 2024

Over the past few years, firms have increasingly adopted mobile applications (ie apps) to reach and serve their customers. More recently, the trend for simplified versions of these apps (ie lite apps) has been growing. To date, little is known about how the adoption of lite apps affects customer usage across different online channels. To address this gap in the literature, this study conducts empirical analysis to examine whether the adoption of a new lite app increases or cannibalises customer spending/transactions on a company’s existing app and across all channels. Econometric analysis is performed using a unique dataset obtained from an online platform where merchants offer daily deals to their customers. The market shock induced by the platform’s introduction of a lite app provides an opportunity to examine customers’ adoption and usage of a lite app. The difference-in-differences models coupled with dynamic propensity score matching reveal that the lite app channel cannibalises the original app channel. Moreover, the lite app adoption does not improve existing customers’ total contribution across all online channels. These findings provide important implications for firms to manage mobile apps effectively.
Pix: The Brazilian fast payments scheme
Authors: Lobo Breno , Brandt Carlos Eduardo
Published: July 2024

Pix, the Brazilian fast payments scheme, has enjoyed an impressive rate of adoption during its first year of operation. As this paper discusses, this is not simply due to its speed and 24/7 availability, but also such factors as convenience, reconciliation, openness, competitiveness, safety, low cost and the multiplicity of use cases. This paper also explores the role played by the Central Bank of Brazil in the implementation, management and operation of Pix, with a particular focus on the Pix rulebook and its settlement system. Finally, the paper shares some lessons learned from the Brazilian experience, including learnings regarding branding, focusing on the user and the rulebook (rather than the system), mandatory participation, minimum requirements, standardisation, fee structure, usability, use cases, governance and stakeholder engagement.
Man versus machine: Balancing automation and manual reviews to strengthen risk monitoring
Authors: Mclaughlin Matthew
Published: July 2024

In business today the speed of transactions and the risk of fraud has never been greater. In manufacturing, automation has reduced manual labour and the associated costs while increasing productivity and profitability. As the financial industry uses computer systems and automation to decrease human labour and increase transactional speed and profits, an environment is created which is ‘virtual high grass’ for modern cyber-criminals. In this paper the reader will learn that businesses will always need to improve controls to prevent the fight against those who steal as theft will never be fully eradicated. The reader will also learn that the complete elimination of ‘people’ from the process of preventing crime while also ensuring regulatory compliance will not be possible for perhaps another decade. This means the ultimate solution for compliance departments will not be man against automation or ‘machines’ as the title of this article suggests, but rather man and machine. The art of this idea will be accomplished by identifying technologies that increase efficiencies by eliminating manual searches without unacceptably increasing risk. Although highly credentialled computer systems experts will always need to be on staff, so too will smart executives and investigators who have successfully fought against those who would launder ill-secured gains or use the internet to steal money or products as a way of life. Finding the right balance will be crucial.
Buildings in common ownership in Scotland
Authors: Gibbon David
Published: July 2024

The repair and maintenance of buildings in common ownership in Scotland presents some unique problems which legislation has failed to improve. The Scottish Home Buyer’s Report could provide a market ‘nudge’ in the right direction but currently fails to do so. Attempts to improve matters through Local Authority enforcement have also proved disastrous. This is an important issue because shortcomings in the care and conservation of this major part of the housing stock of Scotland, whether pre or post World War 1, have considerable resource and social implications. Although the legal systems are different, lessons may also be applicable in other parts of the UK.
Instant payments and cards: Apples and oranges or a possible substitute?
Authors: Bruggink Diederik , Benevelli Alessia
Published: July 2024

If instant payment instruments are to disrupt the card payments market as expected, this will require propositions that match or surpass those currently developed for cards. This begs the question whether instant payments can realistically substitute for certain card transactions. Certainly, there seems to be sufficient common ground for the former to substitute for the latter. Nevertheless, the two instruments are not the same, and each has its own characteristics, specific use cases and advantages. This paper explores some of the barriers to the full uptake of instant payments and the main challenges when it comes to driving adoption among the wider public.
The role of agreed surveyor and undue inconvenience to the adjoining owner
Authors: Ghasemi Peyman
Published: July 2024

For small and less complex projects, the appointment of an agreed surveyor could help both building owners and adjoining owners to deal with notifiable works much more speedily and affordably. However, for more complex and contentious projects where there is potential for the process to go wrong, such an appointment may prove to be challenging to say the least. In particular, questions may be asked that may test the resolve of the agreed surveyor. Such issues may include undue inconvenience, a test to the impartiality of the agreed surveyor, in particular in relation to his or her statutory duty to uphold the Act. So, what criteria may be used to define undue inconvenience and what would be the consequences of the proposed notifiable works creating undue inconvenience for the adjoining owner?
Recent legislation in building conservation and its impact on building surveying for traditional buildings
Authors: Jubb Lynda
Published: July 2024

Changes to heritage protection policy contained in the National Planning Policy Framework (2012) and the Enterprise and Regulatory Reform Act (2013) follow a decade of historic environment policy reform. Significance-based assessments are now the established way of measuring and managing change to heritage assets. Improvements in the way protected places are designated, and how changes are recorded, have streamlined the listed building consent process. Within the heritage sector, there is an appetite for further reform, to ensure the best of our built heritage is sustained and enjoyed for its contribution to our culture.
Six strategies to building successful communities in the Metaverse
Authors: Henry Catherine D.
Published: July 2024

To be successful in today’s persistent, connected virtual marketplaces, marketing managers will need a new strategy. For years, marketers have felt that communities existed to serve business needs — but in the metaverse, brands will need to court consumers. For a new generation of ‘Virtual Natives’ new technologies are raising expectations of how brands need to show up in these worlds. As a consultant to some of the world’s biggest brands, Catherine D. Henry shares the recipe to getting it right.
How is your loyalty programme going? A framework for a loyalty programme performance indication system
Authors: Kim Hyung Su , Park Dae Yun , Kim Su Hyun
Published: July 2024

One of the root causes of the failure of membership programmes introduced by many companies is the lack of a systematic performance evaluation framework that can design, monitor and evaluate membership programmes tailored to the company’s own circumstances. This paper proposes a loyalty programme performance evaluation framework called MemPIS to help use the loyalty programme as a strategic platform for digital customer management and to provide a standard for optimising a company's loyalty programme. Using the MemPIS framework, this paper emphasises profitability, stability, growth potential and activeness of membership when evaluating programmes from a financial perspective, and suitability of tier design, reward design, point design and membership operation for the evaluation of programmes from a non-financial perspective. After developing candidate evaluation indicators and measurable matrixes for each evaluated subject, these are applied to a Korean cosmetics company to test the practical validity of the research and to suggest improvements to the membership programme to the company. Weights for all evaluative perspectives, subjects and indicators evaluated were calculated through AHP analysis. This research found that MemPIS can not only reveal the problems of a company's membership programme, but also suggest directions for improvement in the future.
Improving the communication of medical information in the skilled nursing home industry: The case for a technology partnership
Authors: Winston Elaine , Marquis Randi , Pelaez Alexander
Published: July 2024

This case study explores how a clinical information system assists healthcare managers in their aim to improve the accuracy of medical information communicated among the healthcare providers. Accurate communication about a patient’s medical condition from one caregiver to another is critical to the quality of care. A special focus is on the implementation of a clinical information system (IS) in the skilled nursing home industry. An important goal of the IS initiative was to codify healthcare information to help the nursing staff and their assistants reduce patient care mistakes. An interpretation of case data suggests that healthcare providers have different styles of working with digital information that they retrieve from a clinical IS. An unexpected finding from this case study supports the fact that healthcare managers must focus on hiring highly not only qualified healthcare providers but also trained knowledge workers. The paper concludes with suggestions for future research that focuses on the management of clinical IS and the exponential growth of the digital healthcare data that is contained in these clinical IS.
Thinking outside the Zoom box: Discovering resilience, innovation and creativity for large instrumental ensembles during the pandemic
Authors: Omelchenko Kira , Ferguson Colleen
Published: July 2024

This paper provides readers with insights and strategies to tackle challenges of various remote and in-person large ensemble rehearsal situations, as well as hopefully inspires others to find the opportunities through the obstacles. The authors provide tips and strategies for creating innovative and cross-disciplinary projects and providing valuable experience for the ensemble students in virtual, hybrid and socially distanced in-person educational settings. Strategies presented are gathered from the authors’ first-hand experiences with their large orchestral ensembles (ranging from 50–70 students) during the pandemic. Finally, the authors provide insights on what has worked well, challenges faced, technologies applied and lessons learned during the process. This paper also discusses various creative strategies to highlight collaboration and create a sense of community and belonging in a remote environment. Readers will gain ideas regarding unique teaching concepts for the music ensemble in the current environment including fully remote instruction, hybrid instruction and in-person settings. Matters such as utilising the audio Jamulus platform, engaging students in synchronous format, wellness for the instructor and students, finding value and motivation and embracing technology will be explored throughout the paper.
A comparative study of face-to-face word-of-mouth and social electronic word-of-mouth
Authors: Kim Junga , Lee Chunsik
Published: July 2024

Face-to-face word-of-mouth (F2F WOM) can be more persuasive than electronic WOM (eWOM) communications in general. This paper identifies social eWOM as a distinctive form of eWOM that occurs within restricted, known networks on social media. In this sense, social eWOM is different from anonymous eWOM. The paper compares how WOM receivers perceive WOM givers in F2F situations and on social media platforms. It also compares the effectiveness of social eWOM and F2F WOM communication on consumer learning and attitudes. The findings reveal that F2F WOM communications have more persuasive power than social eWOM with respect to knowledge gain, information-sharing behaviours, brand attitudes and future purchase intention. As for the relationships between WOM givers and receivers, F2F WOM sources tend to be perceived as having stronger ties than social eWOM sources, while also being more homophilous and trustworthy. The results of the study suggest that social eWOM is also effective for various marketing outcomes, although it falls short of F2F WOM.
Major turbulence ahead for the airline industry
Authors: Schaufele Roger , Bhadra Dipasis
Published: July 2024

At this moment, the future may look pretty scary: record fuel prices that make the best of aircraft appear inefficient, a weakening global economy, prospects for further cost restructuring appearing dim, a rigid regulatory and institutional environment, and to top it all off, stricter environmental regulations on the horizon. Consequently, the airline industry is in turbulent times. Times like these require imaginative thinking, bold strategies and rapid actions. As has unfolded many times before, the industry has demonstrated tremendous resilience, and, as this paper argues, it will once more. This paper provides a brief discussion on the nature of turbulence, outlines major steps that the industry is taking and future prospects, with a special emphasis on the US airline industry.
The significance of digital twins for the comprehensive brand experience
Authors: Redler Jörn , Corvino Matteo
Published: July 2024

This paper argues for the recognition of digital twins, virtual representations of real-time physical objects, as a noteworthy means for brand communications and brand experience management. It briefly reviews the brand experience concept and explains its contributions to shaping comprehensive brand perceptions. Building on this, the paper gives an introduction to the digital twin technology and demonstrates that digital twins need to be considered a major issue for brand experience management in the digital era and the metaverse. The paper also entails a case application to exemplify the main propositions. It ends with some recommendations for practical management and delineates some routes for future research. The paper is the first to discuss issues of the emerging field of digital twin technologies from a brand management perspective.
Mapping the surface movement area operations: An application of Petri Nets to the case of New York JFK airport
Authors: Balakrishna Poornima , Diana Tony , Kondo Akira
Published: July 2024

In response to the need for managing demand and capacity in the Air Transportation System (ATS), a wide range of improvements are envisioned in the next generation ATS (NextGen). These improvements include the use of new operational procedures as well as new technologies and infrastructure. The impact of NextGen improvements on the efficiency of the ATS and on user and service provider business objectives is of interest to multiple stakeholders. In particular, ramp and taxiway congestion, and taxiway and runway construction projects at airports have made it necessary for analysts to understand surface operations with greater precision. In this paper, the authors introduce aviation practitioners to the concept of Petri Nets for performance analysis of airport surface operations. Together with high fidelity flight surface movement data from the ASDE-X system installed at New York John F. Kennedy International airport (one of a number of airports with this capability), they show how Petri Nets may be used to derive measures of congestion, runway throughput and utilisation, to present stakeholders with the necessary information to make informed planning decisions.
Renminbi cross-border trade settlement
Authors: De Meijer Carlo R. W.
Published: July 2024

In 2009, the Chinese authorities accelerated their efforts to internationalise the Renminbi (RMB) by launching a pilot programme in RMB trade settlement along with other complementary measures to encourage the cross-border use of the currency. This scheme allows foreign importers and exporters to use RMB as a settlement currency in their cross-border trade transactions with onshore China trading partners. The programme was expanded to cover the whole of China and the whole world. Looking ahead, further growth of cross-border trade transactions denominated in RMB is anticipated. However, the process is likely to take time and will depend on the willingness to accept RMB as the trade settlement currency. Further development of RMB settlement in international trade will require an expansion of investment channels for offshore RMB held by foreign investors and enterprises beyond deposits. Considering the potential demand of the markets, the cross-border settlement volume of the RMB in the next few years is expected to account for 30 per cent of the total export-import volume, which makes it possible for the RMB to become one of the three main settlement currencies in a few years’ time.
Smart solutions at Helsinki Airport
Authors: Noronen-Juhola Heini
Published: July 2024

The competitive advantage of Helsinki Airport is its location: the shortest route from Asia to North America and Europe is via Helsinki. Therefore it is under constant, innovative development, profiling itself as one of the leading transfer airports in the world. This means effective, reliable and high-quality service in all time frames for both passengers and airlines. The airport has worked for a long time to achieve a user-friendly layout of its terminal, including its interior design. As Finland has been a leading country of many technological innovations, the airport has tested and piloted new technological systems in order to improve the smoothness of travelling, as well as to ensure that flights can operate with minimum delay. The airport is implementing several solutions, especially critical for transferring passengers. Some examples are optimisation of the flow of transfer passengers, automated border crossing, winter maintenance of runways, smart apron solutions and effective baggage handling. However, strong leadership is still the key to successful innovations.