“Voice of Student” in the Analysis of Components of Digital Educational Environment during Online Learning
Authors: Popova Olga I. , Timokhina Galina S. , Izakova Natalya B. , Kapustina Larisa M. 
Published: December 2024

Introduction. The importance of consumer experience research in online learning is determined by the competition of universities for consumers in the educational market. Existing studies in this problematic field are devoted to assessing students’ perception of only some aspects of online learning, which do not fully reflect the complexity of such a complex category as the “digital educational environment”. Based on the authors’ Voice of Student research algorithm, the aim of the study was to analyze students’ evaluations of the consumer’s experience of interaction with components of the digital learning environment during online learning.
Materials and Methods. Secondary and primary data were obtained using traditional and content analysis, systematization methods. Comparison of the results of the empirical quantitative study “Student’s Voice”, conducted in 2020 and 2023, was carried out on the basis of representative non-probability quota samples of 400 units using descriptive statistics methods.
Results. A definition of the category Digital Educational Environment and a model of the same name have been proposed, which includes 7 components that constitute the novelty of the research: information, technical, pedagogical and methodological support, as components of the infrastructure of the digital educational system, as well as elements of the educational interaction system: information and educational, information and activity, information and cognitive, information and communication. Specifics of the authors’ model of digital educational environment is in the integration of technological, pedagogical and educational approaches to the organization of digital educational environment at a university. An authors’ algorithm for the Voice of Student study was developed to evaluate the consumer experience when students interact with components of the Digital Educational Environment during online learning. A comparative analysis of student ratings of the digital learning experience showed that students rated their experience more positively in 2023 than in 2020. In addition, analysis of student ratings of interaction with seven components of the digital learning environment in 2023 identified key issues in online learning. The analysis of the results of this study showed, on the one hand, an improvement in the consumer experience of students’ interaction with all seven components of the digital educational system in 2023 compared to 2020, while the online learning format was spontaneously implemented in the educational process. On the other hand, it showed a more negative than positive assessment by students of their experience with the four components of the digital education system in 2023. Conclusions are drawn on the indispensability of decisions to be made to improve students’ experience when interacting with components of the digital educational environment.
Discussion and Conclusion. Conclusions of the authors support methodological, theoretical and applied considerations of Voice of Student study and help improve the interaction of students with digital educational environment component. The respective efforts of the university will enable it to attract and retain consumers of educational services, and increase its competitiveness.