bluuebunny/crossref_metadata_2025 huggingface dataset:
Creation of resilient businesses drives social and economic regeneration
Authors: Hurley Bev
Published: July 2024

Entrepreneurship and business is at the heart of economic development. Assisting disadvantaged individuals to upskill and explore enterprise, and enabling businesses to become more resilient, productive and competitive, leads to inclusive, sustainable regeneration and the creation of greater local prosperity. Within economic development and political structures, we need to improve leadership skills, capability and understanding of how to overcome social exclusion, achieve sustainable and inclusive growth, and better support businesses. In the devolved environment, cooperation across boundaries requires strong leadership and a coherent vision, to overcome the increasing challenges in our cities and towns.
Adaptive strategy for high-acuity home-based healthcare delivery
Authors: Mitchell Phil , Mccarren Christi
Published: July 2024

Patient care is rapidly shifting into the home. Based on a survey of physicians who serve predominantly Medicare fee-for-service (FFS) and Medicare Advantage (MA) patients, the global management consulting firm McKinsey and Company estimates that approximately 25 per cent (or US$265 billion) [Bestsennyy, O., Chmielewski, M., Koffel, A., Shah, A. and McKinsey and Company, (2022), ‘From facility to home: How healthcare could shift by 2025’, 1st February, available at: https://www.mckinsey.com/industries/ healthcare-systems-and-services/our-insights/from-facility-to-home-how-healthcarecould- shift-by-2025 (accessed 5th August, 2022)] of the total cost of patient care could shift to the home. This shift is being propelled by payers, an ageing population, consumer preference and technological innovation. Payers have realised the cost savings opportunity of treating patients in the home. This is evidenced by large payer organisations investing in resources internally and externally in organisations that are elevating the acuity of care in the home. With approximately 10,000 Americans [United States Census Bureau, (2019), ‘By 2030, all Baby Boomers will be age 65 or older’, 10th December, available at: https://www .census.gov/library/stories/2019/12/by-2030-all-baby-boomers-will-be-age-65-or-older.html (accessed 5th August, 2022)] ageing into Medicare every day and seniors preferring to receive care in the home, the market will continue to grow for years to come. Improvements in both the capability and cost of technology are helping to enable higher acuity care to be performed in the home. The pandemic accelerated the movement by compelling CMS to institute the hospital at home waiver, spurring significant investment in high-acuity home care platforms, increasing payer openness to reimburse for high-acuity home care services, and increasing provider and patient comfort with these care options and associated technology, as patients avoided traditional healthcare facilities early in the pandemic. This paper discusses how healthcare systems such as MultiCare are looking to innovate and improve health outcomes for patients in the location where they want it most.
Ageing in the neighbourhood: Creating caring communities and increasing liveability in Dutch neighbourhoods
Authors: Heins Gerard
Published: July 2024

This paper describes interventions that have a positive impact on the participation of the elderly in neighbourhood activities and urban renewal. Nowadays in the Netherlands, many interventions are carried out without critical reflection in advance on the conditions under which they will be most successful. This paper gives an overview of the opportunities and possibilities that allow the elderly to play active roles in society. In addition, the physical and social neighbourhood conditions that support these active roles are considered. A conceptual model is proposed, based on literature and research in Arnhem and other Dutch cities, indicating the expected social impact of planned interventions designed to increase the participation of the elderly. The assumption is that interaction between the elderly and their neighbourhood will increase the social efficacy of that neighbourhood, enabling it to cope with liveability problems.
Improving the performance of finance and accounting shared service centres
Authors: Owens Andrew
Published: July 2024

SunGard AvantGard conducted a Market Insight study to gain insight into how companies are implementing and managing Shared Service Centres (SSCs). Centralising payment functions can improve visibility of cash balances while reducing the fees and infrastructure costs needed to support each individual local group, while allowing subsidiaries to have independence on a specified range of operations and processes through supported workflows and controls that are standardised at the company level. The SunGard Insight Study uncovered some concerns when comparing the perceptions of the SSC service levels and capabilities from within the SSC to the businesses, with many business units unhappy with performance while the SSC expressed higher levels of satisfaction. Drivers to create an SSC have shifted – although companies still look toward cost savings and productivity gains, more strategic drivers like increased standardisation have grown in importance. Also indicative of the heightened strategic importance of the SSC is the growing trend toward creating a strategic shared service job title such as global process manager to oversee the creation and implementation of the SSC. This paper reviews the results and potential implications of the study results.
The workplace paradox: Findings from Gensler’s US and UK 2016 Workplace Surveys
Authors: Pogue Mclaurin Janet , Pittman Tim
Published: July 2024

Gensler’s 2016 Workplace Surveys investigate the connection between workplace design, business performance, and the employee experience via two panel-based online surveys of 4,000 US office workers and 1,200 UK office workers across 11 industries. Survey questions focused on where, and how, work is happening today, and the role design plays in employee performance and experience. Data from both UK and US workers profiles how effectively the workplace supports how and where people work, how the workplace environment impacts overall employee experience, and key strategies for using workplace design and strategy to leverage the power of the whole organisation. Comparisons to a similar survey conducted in 2013 also put findings in the context of broader work and workplace trends, and identify additional opportunities to improve.
Cyber defence capability development for common security and defence policy of the European Union: A critical look back and ahead
Authors: Röhrig Wolfgang
Published: July 2024

The paper critically discusses recent developments in the European Union on (military) cyber defence capability development in the context of the Common Security and Defence Policy (CSDP) of the European Union. It provides an overview of the current strategic framework for cyber defence capability development and describes the cyber defence capability development activities from 2011 to the present. It goes on to describe and explain the strategic policy changes in European defence that have taken place in 2016 with the EU Global Strategy for the European Union’s Foreign and Security Policy, the NATO–EU Joint Declaration and the European Defence Action Plan. Finally, it assesses the implications of these initiatives for cyber defence capability development in light of the changed global strategic environment and provides recommendations on how the cyber defence community can leverage these initiatives to accelerate the availability of sufficient and effective cyber defence capabilities and capacities for CSDP.
Local economic development in a time of austerity: A consultant’s perspective
Authors: Dickinson Scott
Published: July 2024

This paper argues that local economic development should be understood in the context of wider economic trends. It suggests that local economic development should facilitate economic restructuring that promotes economic growth by supporting innovation and technological development. While acknowledging new approaches to economic development that emphasise the use of legal and regulatory frameworks and incentives to exploit the insights of behavioural economics, it concurs with the 2012 Heseltine Review that significant levels of funding are essential if local economic development is to make a measurable difference to the economy. The paper concludes by noting that, if central government is serious in its intention to devolve large budgets to local areas, it needs to start making preparations for the switch well before 2015, because much of the experience and expertise required to lead such work in local areas has been lost in recent years.
Building bridges: From the probability of a country crisis to a country risk assessment
Authors: Siqueira Alexandre H.O.
Published: July 2024

Country risk is often misconceived, leading to misunderstanding and, consequently, misapplication. This paper aims to provide an alternative way to assess country risk, based on quantitative tools where the link between country crises, firms’ characteristics and country risk ratings are presented. This paper reviews the literature on country risk concepts and develops a theory for the impact of country risk on the real economy, in particular how the outcome, provoked by a country crisis, effects firms’ assets. A statistical model based on the probability of a crisis adjusted to firm idiosyncratic exposure to country risk is built with respect to the type of exposed asset. The proposed assumptions that country risk alone does not exist, and that country risk must be combined with the primary source of risk to be measured, are rooted in natural science concepts about vulnerability and hazard and are the essence of this paper. The model is forward looking based on the probabilities of the occurrence of countries’ crises, providing an economic foundation for the additional cost of capital that country risk represents. This methodology could provide additional help to investors and banks.
Moving digital cash (forward): The significance of payment schemes
Authors: Ismail Arif , Steyn Herco , Phelane Comfort
Published: July 2024

This paper explores the potential shift from cash to digital cash in the form of an electronic central bank instrument. The authors argue that without careful strategic choices around how digital cash payment schemes will emerge, the uptake and usage of such instruments is likely to be low — despite their potential to promote greater financial inclusion and innovation. The payment scheme represents those elements beyond just the technology that enables transactions to flow between participants. In developing these schemes, four theoretical options are proposed for central banks to consider, based on two strategic choices. Either central banks take the lead in creating such schemes or leave it to the market to create the schemes. They also need to consider whether to leverage existing schemes or introduce new ones. Based on these two choices, the authors provide four options for central banks: a market-led passive approach; a market-led competitive approach; an authority-led integrative approach; or authority-led developmental approach. The choice of option is dependent on a number of factors, including (1) the policy imperatives behind introducing digital cash, (2) the competencies that exist within the central bank and (3) the existing electronic payments competition landscape.
Personalising digital banking with human middleware: Why humans still have a place in customer service for banking
Authors: Lambie Nicola
Published: July 2024

As the world marches irrevocably towards fully digital experiences, consumers increasingly expect to be able to fulfil their banking needs online, whenever and wherever they want to. Two of the main challenges facing banks in the race for digitisation, however, are how to deepen customer relationships within a remote channel and how to meet the continued customer desire for advice from a real person in complex transactions, such as buying a home or financial advice. This paper discusses the current trends in banking channel preferences for consumers and examines how front-line teams are meeting those needs. It explores the concept of human middleware, defined here as the intersection of humans and technology in delivering banking services. And with the need to balance customer service expectations alongside productivity, efficiency and cost management, it provides a case study of some of the steps smaller financial institutions are taking to remain relevant in the banking market by leveraging ‘human digital’ services for customers.
`Olympic Cities: 2012 and the Remaking of London edited` by Gavin Poynter and Iain MacRur
Authors: Smith Andrew
Published: July 2024

Olympic Cities: 2012 and the Remaking of London; edited by: Gavin Poynter and Iain MacRury; Reviewer: Andrew Smith
Challenges in market-abuse monitoring: Post MiFID
Authors: Nylén Peter
Published: July 2024

Since the implementation of the Markets in Financial Instruments Directive (MiFID) in 2007, the fragmentation and complexity of securities trading have increased and continue to do so even more particularly after the advent of MiFID2/MiFIR in 2018. European regulators, venues and investment firms are all required to contribute to the overall market-abuse monitoring but under widely different conditions and with access to totally different datasets with shifting quality and coverage. The emergence of the market abuse legislation since the first Market Abuse Directive from 2003 has meant that the obligations and expectations have steadily increased, which raises the questions of whether there is a big gap between what is expected and what is possible given the current situation, and what measures can be taken to close this gap. In this paper, the author evaluates the monitoring process with emphasis on the detection phase and the importance of correct trading data to enable the first steps in automating the detection of suspicious market abuse. The different startingpoints for regulators, venues and firms and their respective access and lack of necessary information result in an apprehension that no single entity is capable of collecting and conducting monitoring of correct, detailed data with full coverage.
The three stages of workforce optimisation: Moving beyond the industry standard
Authors: Crisp Dakota , Brown Jess , Claucherty Jack , Busteed Davis , Schultz Anna , Prantner Jonathan
Published: July 2024

Erlang-C has long been the industry standard for call centre staffing. As callcentres evolve and staffing concerns move to other industries, the standard methodsdon’t always work as expected. While traditional scheduling methods focused ontranslating historic demand into staffing needs, the estimation of demand and thelogistics of scheduling employees have not always been equally considered. Through theanalysis of multiple use cases from distinct industries, this approach evaluates all threestages of workforce optimisation and explores the gap between theory and reality.
Analysis of ChatGPT and the future of artificial intelligence: Its effect on teaching and learning
Authors: Sah Gunja Kumari , Gupta Dipak Kumar , Yadav Amar Prasad
Published: July 2024

This research paper aims to analyse the use of ChatGPT and its future in the teaching and learning process. The research was based on a descriptive research design and model that examined the use of ChatGPT among university students and leveraged the technology acceptance model (TAM). Samples were obtained from Nepal’s oldest universities, Tribhuvan University, Purwanchal University, Kathmandu University and Pokhara University, by purposive sampling techniques. Data was directly observed by field and Internet surveys at sample universities by structured questionnaires. The research included respondents based on their use of ChatGPT. Information related to ChatGPT was collected from 400 respondents from the science and management faculty. This application was only used by 280 responders, however; therefore, these 280 replies were examined to reach a decision. Data was entered into the SPSS and AMOS software for structural equation modelling. The measurement and structural model was found to be reliable and valid. According to the study, 54.3 per cent of users felt ChatGPT was crucial and 53.9 per cent of users believed it provided reliable information; however, 47.1 per cent of respondents said it is neither secure nor unsafe and 71.4 per cent said ChatGPT has an advantageous effect on users’ performance. ChatGPT is used by 42.9 per cent of users for help, mostly to find answers to questions. The environment and conduct of users of facilities are significantly influenced by performance expectations. The relationship between the performance expectations of teachers and students toward ChatGPT and their behaviour is also mediated by the facility circumstances.
Due diligence considerations for multi-national/multi-state commercial real estate transactions — with an emphasis on title insurance
Authors: Hawley Bruce E.
Published: July 2024

This paper discusses the due diligence aspects of the purchase of a portfolio of commercial properties located in multiple states and countries in connection with a corporate merger. It is written from the perspective of the in-house real estate counsel of the acquiring company. Items to be discussed include the selection and management of the team of due diligence professionals, eg outside counsel, title insurance company, land surveyor, building inspector and environmental engineer. Particular attention will be paid to the interaction of due diligence team members and to the title insurance aspects of the due diligence process.
Balinese culture: The impact of Tri Kaya Parisudha on personal happiness and life success
Authors: Yasa Ni Nyoman Kerti , Widagda K. I. Gusti Ngurah Jaya Agung , Sugianingrat Ida Ayu Putu Widani , Rahmayanti Putu Laksmita Dewi , Tirtayani I. Gusti Ayu
Published: July 2024

This study explores how the practice of Tri Kaya Parisudha — a philosophy that encourages positive thoughts, words and deeds — influences personal happiness and ‘life success’ among Balinese Hindus. Based on SEM-PLS path analysis, the results indicate not only that Tri Kaya Parisudha increases personal happiness and life success, but that personal happiness also contributes to life success. This suggests that positive thoughts, words and deeds can indeed have a tangible impact on people’s wellbeing.
Withholding tax relief and recovery: The key to enhancing operational alpha?
Authors: Yule Jason , Bricker Julia
Published: July 2024

The evolving international tax landscape continues to provide complexities for investors, creating operational challenges, often eroding investment returns. This paper unpacks the withholding tax process along with the key hurdles that investors have to overcome when recovering taxes. While these hurdles have been expanded upon, an effort to quantify the effect on investment performance has been made to help investors understand the true cost of tax inefficiencies. The paper thereafter dives into emerging international tax trends, risk management considerations, and concludes with an analysis of solutions that investors can utilise to enhance their international tax relief and recovery process.
Disaster and exercise performance information collection tool: Capturing observations in four minutes or less
Authors: Smith Stewart D. , Smith Richard , Albanese Joseph , Forte Elaine , Paturas James , Halstead William , Tomassoni Anthony
Published: July 2024

The objectives of the work described in this paper were to: (a) identify existing gaps in data collection, processing and dissemination across all types of emergencies; (b) build a tool that permits documentation, manipulation and propagation of relevant observations in emergency preparedness exercises or real-world incidents to inform critical decision makers in real time and to facilitate the elaboration of lessons learned, best practices and pioneering strategies for the management of future disasters; (c) validate the efficacy of the tool for collecting, processing and disseminating disaster-related information, through its integration in a series of exercises. The disaster and exercise performance information collection tool (DEPICT) was developed to address needs identified via the analysis of survey responses provided by representatives of military and civilian organisations with disaster response experience. Consensus discussions were held to identify criteria and operational parameters for the tool. As the development of DEPICT progressed, feedback and recommendations for improvements were provided to the developers, who incorporated the recommendations in successive iterations, resulting in increased refinements of the tool. DEPICT was subsequently tested for feasibility through operations-based exercises centred on catastrophic earthquakes in three diverse geographic locations of the USA. Feedback regarding DEPICT’s functional performance during the exercises was used to inform further refinements to the program. The authors developed the DEPICT software on a PHP platform to accomplish two goals: (1) offer a core that supports user interaction and data management requirements (eg data capture, transmission and storage); (2) present a user-friendly interface with a shallow learning curve to facilitate a better user experience. DEPICT is a user-friendly, web-based application that is accessible through various mobile web-enabled devices. The application allows responders, emergency planners and exercise evaluators to capture written and photographic field observations, on average, in four minutes or less per observation. These observations may be further processed or formatted offsite by analysts, prior to their submission for final exercise performance evaluation. Ultimately, the data form the basis of after-action reports, which, in turn, underpin future decision making and improved disaster response practices.
Digital asset management is not software or a system, but how to do business
Authors: Goldstein Beth
Published: July 2024

Digital asset management (DAM) is still new to many businesses. Indeed, some companies have DAM systems and do not even know it, while others are using the web content management systems built to run their websites as their DAM tool. Digital content is currency. It is traded back and forth within departments, internally as well as globally in some organisations. The value a DAM system can provide is when that content can be used across the company, across departments and then across the globe. Marketing departments are spending hundreds of thousands of dollars on digital photography, web content elements, code snippets, videos and applications. Once those assets are purchased, where do they go from there? Most likely it is somewhere on their personal drive, a cloud drive, USB or worse, with their vendor. The true value of a DAM is having that one source of truth. This paper focuses on how to shift a company's internal culture to one where DAM is a way of doing business, not just a piece of software.
Building a data management system
Authors: Kubala Alison
Published: July 2024

The University of Central Florida Foundation (UCFF) will serve as a case study for this paper as it describes the steps necessary to create, implement and maintain a comprehensive data programme. Several key building blocks are needed such as setting goals, evaluating resources, garnering leadership support and documenting data standards. In-depth detail is provided on how to create a comprehensive data calendar to track incoming data and data audits. Information is also shared on creating a successful Data Governance Committee structure. Building internal and external relationships is key to data enrichment and the paper will discuss how to select the right vendor. A programme cannot be built overnight, but by using these steps, the framework can be created for long-term maintenance and growth.
The effect of high inflation and rising interest rates on real estate values and valuation approach
Authors: Luft Christian
Published: July 2024

Following on from the COVID-19 pandemic and the challenges faced during that period, valuers now have new issues to consider, as rapidly rising inflation and volatile interest rates not witnessed for a generation have had an effect on markets during 2022 — especially in the final quarter and going into 2023, as we see far reduced investment volumes and ongoing price discovery across European markets. This paper looks at how rising inflation and interest rates affect values and also how valuers need to develop new skills and understanding in valuing real estate assets in increasingly interconnected global financial markets.
Healthcare without borders: Creating a shared medical decision-making model to support global patients at Northwestern Memorial Hospital
Authors: Kreutzer Lindsey , Wirpsa M. Jeanne , Frank Gloria , Rodriguez Rebecca
Published: July 2024

Individuals from across the globe increasingly elect to travel to the USA for the primary purpose of receiving healthcare. These border crossings create opportunities for rich cultural exchange, as well as for direct conflict between the basic values and preferences of global patients and their healthcare team(s). A series of ethics cases at Northwestern Memorial Hospital, where clinicians were morally distressed by the request of families of global patients to withhold medical information about life-threatening disease from the patient, led to a new partnership between the International Health and Medical Ethics teams. This paper describes the development, implementation and outcome of that creative collaboration: an innovative upstream preventive ethics initiative that honours the primary obligation of Western healthcare providers to uphold informed consent and patient autonomy while honouring a wide scope of preferences in communication and decision making identified among this patient population.
Building a goal-driven social strategy that delivers business results
Authors: Rimmon Tamar
Published: July 2024

Social networks are becoming an increasingly important tool for businesses, and marketers are inundated with an overwhelming number of metrics to measure their success. Evaluating the return on investment in social media remains their top challenge, and the key to overcoming it is identifying how social programmes fit into the holistic goals of the organisation. This paper outlines a five-step framework to link social marketing with company-wide objectives, build a goal-driven social strategy and optimise ROI. Drawing examples from global media company Condé Nast, it explores how the framework applies to the company’s brands and the process they use to boost the performance of their social marketing efforts.
An overview of Dodd–Frank as it relates to OTC derivatives reform
Authors: Wallin James , Clingan Camille
Published: July 2024

This paper provides a high-level description of the components contained within the Dodd–Frank Wall Street Reform and Consumer Protection Act of 2010 that affect OTC derivatives trading and clearing processes. The focus is on the functional implications of the rules, and what it means for the investment management community.
The development of competition in the UK airport market
Authors: Bush Harry
Published: July 2024

This paper, a condensed version of a Beesley lecture presented on 5th November,1 examines the possible consequences of the Competition Commission's decision to force the divestment of two of BAA's London airports (as well as one in Scotland). Taking as its starting point the Competition Commission's view that it will fall to the CAA as airports regulator to modify regulation appropriately to promote competition, the paper argues that, while economic regulation can be a justified response to the risk of abuse of market power, applied inappropriately it can inhibit the development of competition and ultimately harm consumers. The potential for greater competition is therefore likely to change the economic regulation applied to airports. The paper argues that competition will be encouraged by ensuring clarity about how the boundary between regulation and competition will operate. This will necessitate work to demonstrate how decisions will be made about where, and to what extent, regulation will be applied. The paper also argues that reform of the statutory framework for regulation could be useful in supporting the transition to a more competitive market, by providing a more flexible set of tools to regulate different levels of market power. Finally, the paper discusses the implications of government policy regarding airport development and the potential importance of European-level regulation.
Garden cities, Sterling Ranch and sustainable urban development in the American West
Authors: Saitta Dean , Cascioli Kyle , Throupe Ron
Published: July 2024

Urbanisation is as advanced in the USA as in any other country. Americans, however, have long yearned to escape the city and stake their claim on the open frontier. Suburban and exurban expansion is now complicated by environmental constraints, primarily the availability of cheap oil and, in the American West, water. This condition has encouraged some population movement back to the city centre. Nonetheless, the promise of a better future out on the frontier — the ‘Paradise Spell’ — remains a powerful impulse in American life. In recent years, Ebenezer Howard’s concept of the Garden City has gained traction in American urban planning circles. It is now informing — consciously or unconsciously — new proposals for environmentally sensitive development on the exurban fringe. This paper describes one proposal for Garden City-style development in the state of Colorado — Sterling Ranch — and highlights some of the key issues in environmental and social sustainability that it raises. If cultural inclusion, life quality and social equity are important elements of what makes a city ‘sociable’, designing built and open space for broad intercultural appeal should be a top priority going forward.
Personality traits and thinking dispositions: Individual differences call for ‘smart’ messaging
Authors: Medders Lorilee A. , Baisley Sarah K.
Published: July 2024

This paper reveals potentially innate psychological differences to explain differing responses to the same information that cannot be explained by personal circumstances, such as age, financial situation and physical constraints. The study examines three well-known cognitive, psychological constructs as measures of these innate differences: cognitive reflection, need for cognitive closure and psychological function preferences. The data reveal who innately: (1) makes the best decisions without full information; (2) is the most/least receptive to simple, instructive messages; and (3) is the most credible information intermediary. According to the findings, those who tend to make the best decisions under normal circumstances using uncertain or incomplete information may be the least receptive to the simple, instructive message approach frequently used in emergency preparedness. Furthermore, those who make the best information intermediaries are most likely a subset of this same group — those who respond well to an abundance of information and do not respond well to the concise directive. Nevertheless, once a deadline (or immediate crisis) approaches, people increase in their need to ‘decide something’, and generally all become more receptive to simple, instructive messages than they may be under normal circumstances (no immediate crisis).These findings are particularly important for business continuity and emergency management communications in promoting optimal emergency preparedness and response.
Are businesses giving AI the support it needs to grow and scale?
Authors: Zeghmouli Nathalie
Published: July 2024

Artificial intelligence (AI) is rapidly transforming industries, and financial services are no exception. This paper explores how AI can revolutionise both customer interactions and back-office operations within banks and insurance companies. AI-powered tools like chatbots and recommendation engines can answer questions 24/7, identify customer trends and suggest personalised products, all of which can significantly improve customer satisfaction. In the back office, AI automates repetitive tasks such as data analysis and document processing. This frees up human employees to focus on more complex and strategic activities, while also leading to cost savings and increased efficiency. However, implementing AI in financial services comes with its own set of challenges. Businesses must continuously invest in AI to keep pace with rapid technological advancements. Regulatory frameworks are struggling to adapt to the evolving nature of AI, which creates uncertainty for businesses. Additionally, ensuring transparency and fairness in AI decision making, especially with complex algorithms, is a major hurdle. The quality of data used to train AI models is also crucial. Biased data can lead to discriminatory outcomes, so maintaining high-quality data is essential. These challenges have led to the development of explainable AI (XAI) models, which can explain their reasoning, helping to address transparency concerns and meet regulatory requirements. Data quality management strategies are also required to ensure data is complete, accurate and unbiased for ethical AI implementation. On a global scale, collaboration among international organisations and governments is necessary to establish consistent and effective AI regulations. The paper concludes that the human element is invaluable in the age of AI. Human expertise is needed to program AI systems, address ethical considerations, and manage potential biases within the data. Furthermore, the workforce needs to be upskilled and reskilled to adapt to the changing landscape with AI. The paper recommends a ‘human-in-the-loop’ (HITL) approach, in which human judgment is combined with AI capabilities for responsible and efficient decision making. Collaboration and international harmonisation are key to ensuring responsible and ethical AI adoption in financial services.
Using the six principles of neuromarketing to better understand changing markets
Authors: Gallucci Francesco , Garofalo Caterina
Published: July 2024

Neuromarketing is a very young science that studies how to bring companies closer to their customers. It addresses the numerous shortcomings of traditional marketing by gathering information on consumer behaviour, overcoming the constraints of verbal interviews. Drawing on neuroscience helps to probe human intelligence and comprehend unconscious knowledge. It significantly improves its efficacy with all its interlocutors: marketer, partners and, of course, customers. The first part of this paper explains the essential principles of neuromarketing, as well as the technologies used to analyse consumers’ reactions, and proposes a simple neuromarketing check-up to be conducted prior to starting research. The second part presents important evidence that research into neuromarketing has uncovered over the last five years, leading to the formulation of the six basic principles. Understanding consumers using the six principles of neuromarketing results in an empathetic relationship, where marketers can understand customers’ needs, perceive how they decide and analyse the reasons for their behaviour.
Endowment reporting: Reducing time, staff and budget while enhancing quality, quantity and donor satisfaction
Authors: Hyle Micah , Smith Rachel
Published: July 2024

In 2017 the University of Florida (UF) launched an ambitious US$3bn fundraising campaign with US$1bn allocated to growing UF’s endowment. Anticipating an influx of new endowment funds, the UF Donor Relations team needed to develop a more sustainable and efficient annual endowment reporting process that would maintain the quality of the reports without increasing time and staffing resources devoted to this effort. To meet this challenge, UF Donor Relations implemented infrastructure changes and built a customised reporting portal that cut the required personnel for report compilation from 24 individuals to 3, implemented a tiered system for donors that resulted in a higher report completion rate from campus partners, and invested time in educating fund administrators on the importance of stewardship and storytelling. Through this case study, readers will learn what steps UF Donor Relations took in order to complete this vision and how to apply these practices to their own reporting processes.
Leveraging biometrics to transform KYC
Authors: Ferreira Matthew
Published: July 2024

Know your customer (KYC) has long been perceived as a compliance burden for banks. It is a costly process that is equally frustrating for consumers, and the penalties for non-compliance can be severe. Regulation, however, is changing to enable banks to innovate in the way they undertake KYC. This paper discusses how the technology of biometrics can be utilised in KYC to reduce costs, drive business development and improve the experience for consumers while effectively mitigating money laundering risk. It further shows that KYC regulation should not be perceived as a compliance burden but rather as guiding the implementation of effective identity management solutions that form part of a bank’s overall business strategy and processes.
The climate crisis and regeneration
Authors: Maliphant Andrew
Published: July 2024

This introductory view of the relationships and issues that connect contemporary urban regeneration with the climate crisis and its consequences represents a work in progress. While noting many close connections between regeneration and climate action, the paper suggests that full understanding of the connections and their further development requires much more work in clarifying the detail around climate change challenges. These challenges come at every level of society from individual people to international governments, and good practice is emerging. As well as mitigation and adaptation — the two key actions in response to climate change — there is need for clear communication, both to educate us all about these actions and to support campaigning to encourage other groups and agencies to do so as well. The burning question overall is what will good and effective regeneration look like under these changing conditions? There is a need to review and potentially replace past solutions with approaches that meet the needs of the present without compromising the ability of future generations to meet their own needs, so that we can become more fit for the 22nd century.
Human data: The powerful differentiator for Fedex, MassMutual and Gilt
Authors: Roman Ernan , Rude Mike
Published: July 2024

A cataclysmic shift is occurring in business-to business
and business-to-consumer marketing. Customers are ignoring generic
messaging and demanding personalised and relevant communications
based on their individual preferences. Findings from extensive
voice-of-customer research indicate that, notwithstanding privacy
concerns, customers are willing to provide detailed information in
exchange for increased value and relevance. Marketers must
therefore adopt transformational strategies that recognise the
value of human data, and offer individualised communications in the
form of personalised offers and experiences. This paper shares
research findings and provides case studies from major business
innovators to demonstrate how reengineering customer engagement
drives significant improvements in key metrics and results.
Communicating the dream
Authors: Murray Peter
Published: July 2024

Communication strategies are of fundamental importance in not only telling communities about proposed changes to their area, but also involving them in the regeneration process and, at the most basic level, ensuring that they understand the material that is put before them. As the planning system moves to a localist agenda, communications will play a more and more important part of the process if projects are not to become mired in misunderstanding. The Localism Bill will give neighbourhoods much more say in the way proposals go forward and developers and architects will need to look seriously at how they communicate to the people who can accept of reject their proposals.
Scaling search engine visibility for franchises: A guide for multi-location brands
Authors: Wiideman Steve
Published: July 2024

Organisations with multiple brick-and-mortar locations face an array of challenges controlling and improving visibility within popular search engines such as Google and Bing. Problems stem from content development at scale to rogue franchisees or location managers competing against corporate efforts rather than working collaboratively. This article references case studies and research to provide a multi-location strategy for improving keyword rankings within blended search results, including digital maps, navigation and organic web search results.
Successfully investing in new payment technologies by understanding consumer preferences and merchant influence
Authors: Offereins Diane , Reese Rick J. , Bonefas Joseph
Published: July 2024

Though electronic technology entered the payment industry via the card magnetic stripe three decades ago, only recently have paperless transactions reached a critical tipping point, with card payments becoming more popular than cheques. Although digitisation will allow the payments industry to be more innovative than ever, it will also require the industry to demonstrate the discipline to ensure that these innovations remain focused on consumer needs and do not become overly driven by technology. The industry must also recognise that merchants will continue to be a key constituent in the adoption of payment technologies, as merchants have a significant influence on transactions at the point of sale. The success of new payment technologies will ultimately depend on the ability of industry players to understand consumer preferences (including key demographic factors) and to understand the influence of merchants in driving consumer behaviour.
The Community Infrastructure Levy: The unresolved issues for regeneration
Authors: Ricketts Simon , Kaur Meeta
Published: July 2024

Various attempts to introduce a tax on development have been made in the past, the most recent of which is the Community Infrastructure Levy (CIL). It is intended to operate as a tariff-based approach to capturing development value, with the proceeds to be applied to funding strategic infrastructure that is required to facilitate, and to mitigate the impacts of, development. The intention is that it will secure additional monies that were not being secured through the existing system of planning agreements alone. Local authorities can choose whether to charge it, but the signs are that most are or will be doing so over the next couple of years. The authors highlight some of the technical issues and anomalies arising from the way in which the legislation has been drafted, although some of these are gradually being resolved through amendments to the legislation. The authors point out, however, that of more concern are the practical uncertainties, especially in relation to how and when authorities will deliver the infrastructure that they are intending to fund through the CIL, uncertainties which are particularly worrying for developers of major strategic and regeneration projects.
Effective and efficient model risk management
Authors: Dodgson Matthew
Published: July 2024

This paper considers the current challenges for banks to manage model risk, in the context of the triple pressures to reduce cost, to increase the quantity of models and model risk requirements, and to improve the quality of model risk management (MRM) activities. Despite the resource invested in the last decade, and the development of model risk as a risk discipline in its own right, there remain important dangers within MRM processes that can obscure or exacerbate the risk related to the use of models. We describe some of these dangers and the associated challenges to providing effective and efficient MRM. We also explore the steps that banks can take to improve MRM processes, moving from ‘standardisation’ to the ‘segmentation’ of MRM activities, allowing for a strategic deployment of cheaper off-shore resources and automation while retaining the all-important expert oversight.
Major giving fuels community colleges as economic engines: A journey in major gift programming
Authors: Falconetti Angela M. Garcia
Published: July 2024

Twenty-first century community college education is at the nexus of opportunity and economic sustainability as short-term career and technical education programmes efficiently meet workforce needs, yet demand additional financial support. The future funding for community colleges across the USA is propelled by an increase in accountability designed to stimulate upsurges in student completion rates, driving states to re-evaluate and implement new funding models. The need for the successful acquisition of external support in the form of major gifts and grants will address the shortand long-term needs associated with the fiscal evolution of community colleges. The purpose of this paper is to underscore the transformational nature of major gift programmes as altering the future of community colleges. The characteristics of effective major gift programmes are detailed as an extension of institutional leadership, culture and major giving, with a return on investment communicated to the college and local communities. An institutional account of major gift programming is detailed to underscore the impact of major gifts on the financial support provided to students in perpetuity.
The next chapter of EU payments harmonisation: SEPA gets real
Authors: Wandhöfer Ruth
Published: July 2024

The vision of a single market for payments within the EU was a core part of the Lisbon Agenda, now taken over by the European 2020 Strategy. With the introduction of the Euro, the need to develop the Single Market for Payments was born, but there needed to be a number of pan-European harmonisation efforts for it to be fulfilled. While key deliverables on the way to euro payments integration have now been completed at a legal and standards level, markets across the eurozone have not yet moved to pan-European scheme-compliant payments processing on a large scale. This paper explores the background to the Single Euro Payments Area (SEPA) initiative, the reasons why it has taken so long to be delivered, its current status and next status, and next steps — including the proposal for the EU Regulation. Furthermore, the article observes how the SEPA project is being closely monitored by other countries and communities across the globe, serving as a model for regional payments integration and innovative standards adoption — and making it even more important for Europe to finish what it has started.
The impact of social media on return on investment: Registrations and revenue
Authors: Wilcox Gary B. , Moore Mercer
Published: July 2024

While social media spending continues to increase, measuring its impact remains a challenge for most organisations, with surprisingly few able to access the quantitative impact on business outcomes. With an understanding of these measurement issues, this paper examines an assessment of the social media performance model (SMPM) — an analysis procedure that enables improved return on investment using data science. In the context of a business-to-consumer nonprofit organisation, executed across social media, sales promotions, e-mail campaigns and Facebook news feed ads, the use of the model to provide predictive insights will be explored. As new insights are derived from the findings, the SMPM enables data-driven strategy that can be used to influence business outcomes achieved not only through organic social media but also other forms of marketing communication efforts.