CRITERIA AND INDICATORS FOR ASSESSING THE PERFORMANCE OF THE PERSONNEL MANAGEMENT SYSTEM ON THE ENTERPRISES
Authors: Lichmanenko  
Published: June 2021

The purpose of the study is to determine the criteria and indicators for evaluating the effectiveness of the personnel management system at utilities. Materials and methods. The study used such research methods as monographs and synthesis (when analyzing existing publications), analysis, induction and deduction, comparisons and key components. Research results. The rational combination and use of conceptual and regulatory models provide a promising orientation for the design of control systems. A set of indicators is used to describe the status and changes of individual elements and the whole management system as a whole. In this context, the following groups of metrics are usually distinguished: indicators of organization of management system; indicators of organizational and economic mechanism of the enterprise; indicators of the state and efficiency of housing and communal services enterprises; indicators that characterize the degree of complexity of the management system, such as structure, control mechanism, control processes (technology). However, depending on the purpose of the analysis, individual indicators can be considered as ancillary or completely excluded. Sectoral factors of the development of the management system largely determine the profile and scope of activity of the business entity, the formation of its goals, strategies, forms of interaction with other contractors of the housing and communal sphere. Regional factors determine the content and organization of work on social services, the formation of servicing and support units of the production structure, etc. Internal factors (due to the specifics, goals and objectives of the enterprise, peculiarities of its location, communication system, state of material and technical base, level of qualification of all categories of personnel, etc.) have a significant impact on the formation and development of the organizational structure. Quantitative management system of housing and communal services is characterized by calculations of indicators of the normative and actual number of levels of management, and their comparison allows to evaluate the correctness of construction of the management apparatus and to identify the possibilities of rationalization of the number of levels while improving the quality of housing and communal services management, strict adherence to the principle of unity and cost reduction. In this regard, it seems appropriate to determine the relationship between the scale of the provision of housing and communal services and the ability to manage them in specific circumstances; providing managers and professionals with the necessary information to enable them to make adequate, timely decisions; the degree of interest and responsibility of each leader in the content and implementation of a specific range of decisions; the authority of middle-level executives to make and enforce a specific range of decisions. Conclusions. Thus, the assessment of the complexity of the links, their varieties and directions allows us to identify unnecessary and missing lines of subordination, to establish additional lines of subordination, to determine the possibility and expediency of boundaries of change of composition of functional bodies.