bluuebunny/crossref_metadata_2025 huggingface dataset:
Partnering Academics and Community Engagement: A Quality Enhancement Plan for a Diverse and Non-Traditional University
Authors: Miller Antoinette , Miller Keith , Bailey Scott , Fletcher Margaret , France-Harris Antoinette , Klein Sipai , Vickery Rosario
Published: February 2022

Research suggests that application of theoretical perspectives, specific program principles and components, and various institutional models of service learning, can positively affect persistence and completion for college students. Academic community engagement provides such an application, as well as a vehicle for professional interaction between community partners and faculty members, and is the theme for our university-wide quality enhancement plan (QEP). This paper describes our QEP roadmap from conception through the first four years of our five-year initiative, detailing the work done to align with the university’s strategic goals; incorporate flexibility, coordination, and partnerships; ensure authentic projects that benefit community partners and students (traditional and non-traditional); and assess impacts on the institution, students, and community. We describe various types of community partnerships and provide specific examples of lower-level and upper-level undergraduate courses designed and delivered, in a variety of academic programs and disciplines, as well as lessons learned from our experiences.
The effect of the quality of human resources and organizational culture on organizational performance through organizational commitment variables in tribe assets management agency regional city administration of North Jakarta
Authors: Hakim Lukman , Rivai Abdul , Suharto Mr.
Published: February 2022

This study aims to determine the effect of the quality of human resources on organizational performance, to determine the influence of organizational culture on organizational performance, to determine the effect of organizational commitment on organizational performance, to determine the influence of the quality of human resources to organizational commitment, to determine the influence of organizational culture to organizational commitment, and to determine the effect of organizational culture on organizational commitment. the quality of human resources on organizational performance through organizational commitment variables, and knowing the effect of organizational culture on organizational performance through organizational commitment variables. This research was conducted at the Regional Asset Management Agency of DKI Jakarta Province involving 90 employees of the agency. Data analysis used path analysis by testing with t test. Data analysis using PLS (Partial Leaset Square) software. Based on data analysis, the results obtained that the variable quality of human resources has a significant effect on organizational performance. Organizational culture has a significant effect on organizational performance. The quality of human resources affects organizational commitment. Organizational culture affects organizational commitment. The influence of the quality of human resources and organizational culture on organizational performance through organizational commitment is greater than the direct effect. This shows that organizational commitment cannot mediate human resources and organizational culture on organizational performance at the Regional Asset Management Agency of DKI Jakarta Province.
EXAMINING BANKS’ FAILURE IN THE MENA REGION
Authors: Saad Rachel , Mostafa Nehale
Published: February 2022

This paper investigates whether or not banks in the MENA region are susceptible to failures. Two z score models are investigated in predicting the health of ninety banks across ten countries. Using discriminant and regression analysis, one can determine which ratios are statistically significant in predicting the health of the selected banks and which zone they belong to safe, grey, or distressed zone. The study spans the years 2006 to 2016. The goal of this study is to compare two z scores to assess if banks within MENA are subject to failure. According to the findings of this study, the Z score developed by El Ansary may be a better way for emerging economies to measure the indicators that rigger banks' risk level.
SEBASTIAN FAULKS’ HUMAN TRACES:A JOURNEY INTO THE DEPTHS OF THE HUMAN PSYCHE
Authors: Fattouh Essam
Published: February 2022

Sebastian Faulk’s novel, Human Traces (2006), embarks on a new trend in contemporary English fiction. Through its representations of two main protagonists, pioneers in the field of psychology between the 1870s and 1918, Faulks traces the formative years of the development of the young discipline of psychiatry. Even though Faulks works in the realist traditions of Charles Dickens and George Eliot, yet he delves into such major questions as the role of unconscious motivations in human individual behaviour, the causes of mental illness, and the very attempt to understand the nature of the human being. The time frame of the novel expands from the portrayal of the struggles and relationships of a handful of individuals, to encompass the entire sweep of human evolution. Thus, Faulks in Human Traces introduces a radically new dimension in the development of the novel. This paper offers an attempt at evaluating the innovative thematic and technical achievement of a major work of modern fiction.
Overall Car Seat Discomfort Onset during Long Duration Driving Trials
Authors: M Sammonds George , J Fray Mike , J Mansfield Neil
Published: February 2022

Mansfield et al. (2014) proposed a multi-factorial conceptual model for overall car seat discomfort that includes static, dynamic and temporal factors and suggests that overall car seat discomfort increases with time. Driving duration has been reported to significantly influence driver discomfort and long term evaluations of driver discomfort are necessary when assessing the performance of a car seat. This paper reports a laboratory study where 10 subjects (6 male and 4 female) conducted 140 minutes driving on a dynamic driving simulator and reported their discomfort every 10 minutes. It is observed that discomfort increases with time; however the rate of discomfort onset is shown to decrease with extended duration of driving (>70 minutes), and therefore it is observed that discomfort does not increase linearly across the 140 minute trial. It is concluded that drivers may alter their behaviour to cope with increased levels of discomfort as driving duration increases and suggests that future work should aim to investigate the theory that participants move in the seat with increasing frequency as overall car seat discomfort increases. Furthermore, future work should aim to validate the conceptual model proposed by Mansfield et al. (2014) against greatly extended driving duration and should aim to incorporate the change in rate of discomfort onset observed in this study when predicting long term driver discomfort.
Analysis of Novice and Experienced Rice Farmer Grip Force and Arm Muscle Activity in a Plowing Task
Authors: Swangnetr Manida , Kaber David
Published: February 2022

A previous study observed significant differences in rice farmer exertion and fatigue potential based on levels of expertise in field plowing. The present study sought to identify arm and hand movement strategies of experienced farmers for reducing fatigue and minimizing injury potential. Twenty experienced farmers (>= 2 years of experience) and 10 novices were asked to perform eight replications of a simulated plowing task using a high-fidelity apparatus. Grip force and arm muscle activity levels were collected for the flexor digitorum superficialis (FDS), extensor digitorum (ED) and triceps. Comparisons were made on the fatigue rate of response measures and effectiveness of muscle use between experienced and novice participants. Results revealed experienced farmers to generate higher grip force and lower fatigue rates with the FDS muscle, as well as more effective use of ED muscles (higher grip/activity), as compared to novices. Experienced farmer strategy also involved balanced activity levels for agonist (FDS) and antagonist (ED) muscles. Novices were found to largely use ED muscles to generate grip force. Imbalance in agonist and antagonist muscles activity could lead to rough movement patterns and increased risk of muscle overuse. These findings may be useful for developing training for farmers to achieve effective muscle use and minimize risk of arm and hand injuries.
Effectiveness of Evidence Based Ergonomic Interventions in a Manufacturing Facility
Authors: Baoa Stephen , Kima Han , Silversteina Barbara , Howarda Ninica
Published: February 2022

A large US northwest aluminum mill has been committed to combating the work-related musculoskeletal disorders (WMSDs) that the metals manufacturing industry faces by improving their working conditions and protecting the health of their workers. The mill formed an ergonomics team a few years ago, which received 2.5 days of applied production ergonomics training from researchers of the SHARP program. Several changes have been made since then by the ergonomics team. A few changes were made in conjunction with some of the lean process activities, which focused on reducing waste and improving productivity. The goals of the present study were to qualitatively and quantitatively evaluate the improvement changes, with regards to their impact on biomechanical loading that may cause WMSDs. While several production processes and jobs were evaluated, only the following improvements will be reported in the present paper: (1) loading and unloading treated aluminum plates in the vertical heat treat area, (2) changing paper rolls on the Striene machine, (3) some changes associated with lean manufacturing activities. Significant improvements in terms of biomechanical loading reduction were observed in these intervention projects.
Polish Office Work Environment at Examples of Buildings Recently Completed in Cracow
Authors: Taczalska Anna
Published: February 2022

The article presents the analysis of contemporary office work environment in Cracow. The aim is to examine architectural and ergonomic standards of office buildings that are recently being completed. Cracow is the second biggest city in Poland. Its rentable office stock estimated at level of 519 400 sqm makes it the biggest regional office market (except Warsaw). Referring to Knight Frank's recent data on office area at the construction stage (about 114 500 sqm), and vacancy rate (only 3,1%), it is also called to be the most mature and promising one. Moreover, it is expected to grow constantly with its IT sector prospering well and being now the biggest BPO center in Poland. Due to this permanent, impressive stock increase, Cracow could certainly be a leading example of the modern office architecture (exterior and interior), designed and raised nowadays in Poland. Thereat it is a valuable case to analyze. To carry through the researches there was a practical method of visitation undertaken. Several office buildings has been chosen and some of the most significant tenants selected to visit their office, so that both the edifice and interior can be rated. The purpose is to collect set of particular information that can be later compared and analyzed. Therefore there is a questionnaire prepared to be filled each time. It covers many different aspects. All the topics to explore were assigned to one of the main two categories: architecture and structural aspects with all the technical equipment, or interior arrangement. The building part of questionnaire contains of such information as: category, building location, accessibility, area and building space, materials and construction solutions, technical equipment, additional facilities, ecological solutions. Researches of interiors to examine are: interior arrangement, design, interior microclimate (insulation, ventilation, heating), comfort and ergonomics of individual office work stand (size, density, privacy), social and recreation facilities. The aim of the research is to define pattern of office work environment in Cracow. Data collected, analyzed and supplemented with publications on the subject are to be compared with the European standard.
Performance Evaluation of Residential Architecture – Scope and Methods Applied in Two Case Studies Based in North England
Authors: Baborska-Narozny Magdalena , Stevenson Fionn
Published: February 2022

Aims, scope and methods applied in an EU funded research project Building Performance Evaluation for Sustainable Architecture (BuPESA) are presented. As a part of this research two residential developments based in North England have been chosen for an in-depth post occupancy evaluation (POE). POE evaluates building performance in order to learn how buildings function, how they are perceived and deliver better performing buildings. The physical performance of a building against its design targets is always first established to provide a baseline against which the effects of user behaviour can be measured in terms of energy use and carbon emissions. The BuPESA evaluation involves the use of industry recognised methods as well as development and testing of two new research tools: Usability and Social Learning Tool. These tools help to explore the dynamic relationship between building and its occupants. Research into such relationship confronts physical data with complex human responses to them. BuPESA also aims to develop an enhanced BPE Framework and Service which is transferable across the EU.33.The project started in March 2013 and the fieldwork is due to finish by the end of July 2014. Preliminary discussion of the approach taken is also presented.
The Human Factor in the Urbanism of Medium-Sized Cities in Poland
Authors: Masztalski Robert , Michalski Marcin
Published: February 2022

Poland has a very extensive network of cities. The nature, scale and adaptation to the needs of residents weigh their future fate. Some cities are already recognizing this problem and try to involve in urban development plan also the human factor. Such actions are not only public participation in shaping the directions of development of the city as a whole but also participation in the creation of various public spaces.
Psychological, Social and Cultural Analysis Concerning the Formation and Use of Public Sanitary Facilities
Authors: Jaglarz Anna
Published: February 2022

Organization, appearance and methods of use of public sanitary facilities depend on many psychological, social and cultural aspects taking into account various user behaviors associated with the treatment and perception of their body, a different attitude towards personal hygiene, gender, privacy, modesty and the socio-economic status. These factors determine the specific needs and requirements which are defining quality and ways of use of public sanitary facilities. Most of the social reactions to public sanitary facilities concern their quality, physical condition and level of cleanliness and maintenance. These most common negative reactions result from not only aesthetic experience of user, but refer to their feelings about territoriality and privacy. In addition, the general social attitude towards public facilities, often unconscious, is much more negative than attitude towards private bathroom or towards a general idea of ​​the bathroom. Similarly, most of human feelings about the body, gender, physiological needs, hygiene and privacy become stronger and more exaggerated in the context of "publicness" that causes the inevitable violation of the territorial and loss of privacy, which are increasing public apprehensions. Physiological needs appear to be more common in the public context, but also most of the difficulties and psychological problems are associated precisely with them. Apart from hotels, the majority of people, with the exception of certain cultures, has little experience in the use of public bathing facilities. For this reason, the analysis will focus on public toilets.
Safety Analysis from Bottom to Top and Top to Bottom
Authors: Çakmak Kerim
Published: February 2022

When it comes to functional safety, there are several ways to handle. Failure Mode Effects Analysis (FMEA) is an analysis method, generally for testing reliability which is considered as a bottom to up approach. The idea is to identify all the possible faults of the system and analyse their effects. The safety point of view is added to this method when "criticality" is introduced. This is called Failure Mode Effects and Criticality Analysis. The idea is to identify the probability of failure modes against the severity of their consequences in addition to FMEA studies. On the other hand, Fault Tree Analysis (FTA) is a top down approach to identify safety related risks of the system. In this paper, we would like to present how it would be possible to use both methods to verify each other in terms of completeness and validity. We will use a conceptual approach and try to implement these concepts in analysis tools for automation and reporting.
The Systems Modeling Language and its Application to Railway Signaling Systems
Authors: Lapping Andy , Cakmak Kerim
Published: February 2022

The Object Management Group (OMG) Systems Modeling Language (SysML) defines a general-purpose language for the modeling of systems engineering products. It supports activities across the lifecycle such as specification, analysis, design, verification and validation. Whilst widely used in domains such as Aerospace and Defense, the language has been less used in Railway Signaling Systems. However Railway Signaling Systems are complex, safety critical systems and would benefit greatly from the application of SysML, as this paper intends to show.
Integration of Human Factors' Aspects into Multilayered Reachback Operations via IRIS Integrated Reachback Information System
Authors: Pickl Stefan
Published: February 2022

Key elements of modern decision making processes are reachback operations. Complex analytic processes like modelling, simulation and optimization as key discipline of Operations Research (OR) are supported by reachback processes. Within such a special multilayered process the integration of soft- and hard OR techniques is essential. This contribution focuses especially on the aspect how Human Factors components can be embedded in an optimal way: We present the IRIS research project and describe its impact on living labs. Actual results which are connected with international Maritime Interdiction Operations (MIO) and complex transportation networks are described and discussed within the presentation.
Unboxing Trust in Cloud Computing. A Survey Study
Authors: Backhaus Nils , Brandenburg Stefan
Published: February 2022

Cloud computing is a vital change in the way we process and store data. Having data stored inside the cloud, it is not physically present on the user’s hard drive. Therefore he or she is no longer involved in the collection, processes, storage and disclosure of this data (Cavoukian, 2008). This makes the user more vulnerable, especially in the case of sensitive data (Onwubiko, 2010). The present survey tries to unravel the facets of trust in cloud services and the usage of a cloud storage service, Dropbox. Factors from the Technology Acceptance Model (TAM), privacy and security, reputation, and personal innovativeness were included in a research model and assessed with a questionnaire. The results of the questionnaire analysis show the importance of privacy and security as well as reputation in building trust. The TAM seems to be associated with trust and moderating the influence of trust on the usage of Dropbox. Finally, theoretical assumptions and practical implications of the findings are discussed highlighting the importance of trust in cloud computing and all fields of information system research.
Edge Awareness – A Dynamic Safety Perspective on Four Accidents/Incidents
Authors: Stenssona Patrik , Janssonb Anders
Published: February 2022

A framework focusing on the difference between situation awareness and edge awareness is presented. It consists in distinguishing system awareness from situation awareness, and introducing edge awareness as the candidate mental state to be used as a lodestar in design of resilient systems and to avoid future systems disasters. A case-study on four well known accidents/incidents is presented. The investigation reports are filtered through the new framework resulting in alternative interpretations of the causes of the accidents. It is concluded that the role of calculative models in systems disasters must be examined thoroughly, and that one way to counteract for such disasters is to design for edge awareness. Having edge awareness means being involved in and aware of how situations develop, how systems contribute and how these aspects combine into a joint and an emergent phenomenon. Edge awareness is the basis for responsible and autonomous decisions.
The Levels of Safety Culture
Authors: Lis Katarzyna
Published: February 2022

This article aims to analyse theoretical models of safety culture levels and a proposal for a new model. In relation to these issues the paper is divided into four parts. In the introduction the concept of safety culture is characterized. The second part of the article is devoted to the presentation of the models of safety culture levels. The third chapter proposes a new model of safety culture levels. The conclusions regarding the contemplated subject are presented in the last part of the paper.
Fire Accidents: An Opportunity for Organizational Learning
Authors: Loutfia Marcelo , Muniz de Almeidab Ildeberto , Andrade Gouveia Vilelaa Rodolfo
Published: February 2022

The fire incident in Santa Maria, Brazil, where died 242 people, 123 injuries, repeated aspects already found in similar tragedies in other countries and showed the difficulty of learning with these aspects regard to accident prevention. The disaster occurred when a pyrotechnic component used by a music band emitted heat that reached the polyurethane ceiling, which ignited. This study aimed to analyze systemically the Santa Maria nightclub fire to describe different aspects whose interaction led to the accident. The assembled maps allowed us to conclude that there was an insufficient mechanism of action coordination for accident prevention. It was possible to show that besides the nightclub’s design problems, such as a lack of alternative unobstructed rescue routes, emergency signaling, agility in emergency response, other contributing factors were material weaknesses, lack of training of firefighters and first responders responsible for preventing injuries resulting from the burning of the coating material used for soundproofing the club. Accident analysis based on the AcciMap helped reveal the systemic nature of the complex network of causal factors involved in the fire at the club.
Extracting Understanding from Automated Metaphor Identification: Contrasting Concepts of Poverty Across Cultures and Languages
Authors: Taylora Sarah , Beth Feldmanb Laurie , W Chob Kit , Shaikhb Samira , Casesb Ignacio , Peshkovab Yuliya , Aaron Broadwellb George , Liub Ting , Bozb Umit , Elliottc Kyle , Yamromb Boris , Strzalkowskib Tomek
Published: February 2022

We compare several conceptual metaphors for POVERTY – location, enemy, disease, plant, burden - as they appear in English, Russian and Spanish using two different corpora. We additionally explore the English poverty is a location metaphor in detail, looking at the relative importance of its different dimensions and at the picture of poverty is a location that these dimensions suggest. These analyses provide a prototype for future cross language analyses of metaphor to provide cultural insight.
Impact of Network Connectivity and Agent Commitment on Spread of Opinions In Social Networks
Authors: Galehouse David , Nguyen Tommy , Sreenivasan Sameet , Lizardo G. Korniss Omar
Published: February 2022

The spread of opinions in social networks underlies other important socio-economical processes such as the spread of innovations, the acceptance of new technologies, or the speed of modernization of infrastructure and industries. Here, we present our results on spread of opinion and the fundamental role played in this spread by two characteristics of the agents, average interconnectivity and level of commitment to the current opinion. Those in turn are dependent on many cultural characteristics of the agent's society, such as trust in others, openness to new views, willingness to discuss certain opinions outside the narrow group of family and close friends, and so on. We also report on our initial investigation how the first factor, average connectivity of social network nodes, varies across cultures based on a study of a real social network. In our Binary Adoption Model (BAM) with committed agents, the spreading of opinions involves two stages. Without sufficient support, the committed minority can advance its cause only by increasing its ranks to the so-called tipping point fraction. After such a fraction is achieved, the opinion spreads rapidly across the society. We discuss how the tipping point fraction is impacted by the two social-based factors mentioned above.
Analysis of Operator Activity in the Control Room of the Production and Transfer of Oil and Natural Gas in a Brazilian Oil Company
Authors: Dirce Cornetti Reis Ana , José Matos de Carvalho Ricardo
Published: February 2022

This article presents the analysis of the activity of the operator in the control room for continuous systems. The control room is located in an industry that explores and produces oil and natural gas. The theoretical framework is the ergonomics, using the methodology of ergonomic analysis,   referenced in human activity. The activity analysis studies the behavior (action, observation, communication) and is interested in the speech of employees that directly explain the action. This study is justified by the identification and analysis of organizational, technological and cognitive determinants of activity, and thus leads to an understanding of the operator's control room activity. The results presented are preliminary and show that the process of cognition and decision-making occurs in a dynamic, complex and collaborative context between operators in the control room and field.
Social Influence Tagging as a Service for Brand Marketing
Authors: Pan Jin-Gu , Hsieh Wen-Tai
Published: February 2022

Oppose to the strategy of maximizing the spread of commercial advertising though/within the members of a social network, the key issue for the most firms in brand marketing should be targeting the set of individuals who may consume with higher possibility under the inevitable budget constraint. In this research we introduce a prediction framework for “precision targeting” based on the concepts of information cascades and the effects of the consumer conformity. That is, the goal of this framework is to investigate the processes to detect the influencers with higher purchasing possibility in the coming time period. Given the difficulties of data collecting and analyzing, this so called “Social Influence Tagging” can thus be as a service for all the brands for marketing strategy.
Bringing Empathy in Service Network
Authors: Lee Jung-Joo , Mattelmäki Tuuli , Hyvärinen Jaana
Published: February 2022

In this paper we present recent cases where human-centered designers apply empathic design approaches for public service development. The public service development nowadays involves a complex network in which multiple organizations from different sector need to collaborate in order to provide more holistic and effective solutions for citizens. Collaboration in this complex network, however, is yet very challenging. In this paper, we explore the mindset and tools of empathic design as a potential approach to overcome this challenge. Based on two pilot projects carried out with a large municipality in Finland, we shed light on opportunities of empathic design in three aspects: firstly, in helping service developers see a holistic picture of the complex service structure and at the same time view it from individual actors’ perspectives; secondly, in engaging various actors in face-to-face dialogues and achieving a mutual understanding; lastly, in envisioning new ways of working in organizations through the small-scale experiments. These findings indicate new roles of empathic design for creating collaborative relationships in service networks. Discussions in this paper also include challenges of doing empathic design in public organizations.
A Snap-Shot of User Support Services In Earth System Grid Federation (ESGF): A Use Case Of Climate Cyber-Infrastructures
Authors: Iqbal Chunpir Hashim , Ludwig Thomas , Badewi Amgad
Published: February 2022

Cyber-infrastructures have changed the process of research. Researchers can now access distributed data from all parts of the world with the help of cyber-infrastructures. User support services play an important role to facilitate researchers to accomplish their research goals with the help of cyber-infrastructures. However, the current user-support practices in cyber-infrastructures are being followed on intuitive basis (at least in climate e-infrastructures) thus over-burdening cyber-infrastructure employees. The main contribution of this paper is to present the snap-shot of the current user support practices in a cyber-infrastructure of a climate science known as Earth System Grid Federation (ESGF). ESGF is a leading distributed peer-to-peer (P2P) data-grid system in Earth System Modelling (ESM) having around 2700 users distributed worldwide. The questionnaire conducted with the climate cyber-infrastructure projects’ employees presents the picture of the current user support situation by highlighting their profile, utilization of various communication media, user-request service time, attributes of incoming user problems and information requests. The respondents of the questionnaire were 26 support staffs of cyber-infrastructure projects, from different parts of the world. The paper then presents the critique of the current user support process in ESGF and finally emphasizes on the need to streamline user-support in cyber-infrastructures.
Service Networks in the Area of E-Mobility
Authors: Stryja Carola , Hottum Peter , Fromm Hansjörg
Published: February 2022

E-mobility (e-mobility) systems experience a growing interest in politics and economy. However, establishing this new technology in the market is a huge challenge since both, customer and supplier, have to think about mobility in a new way. To attract e-mobility to customers, new service offerings are an important channel. For creating such service offerings, various actors have to interact in new relationships and networks, focusing on current and future customer needs. To give a first understanding of such service networks and how far they can be described as “service networks” in a common theoretical sense is the goal of the paper. Based on a literature review in the fields of network and service network theory, general characteristics with which (service) networks can be described are elaborated. The different players on the e-mobility market are introduced and the network they form is classified using the characteristics from (service) network theory.
Transformative Service Design: From Technology to Dechnology
Authors: Yang Chen-Fu , Wu Chih-Shiang , Gong Yin , Sung Tung-Jung
Published: February 2022

In recent years, the development of service design has increasingly focused on the issue of “transformation.” Design can not only be treated as a driver of user-centered and demand-oriented innovation, but also plays a key role in the business innovation process, value co-creation by multi-functional teams, and the derived business transformation. This study focused on Taiwan’s largest R&D organization – the Industrial Technology Research Institute (ITRI). Since 2010, the ITRI has adopted “design” in innovation processes through the Dechnology (Design + Technology) project, gradually transforming the R&D process revolved around technology, into a value co-creation model through design, technology, and business. Meanwhile, during the transformation process, ITRI has strived to make changes in knowledge transfer and behavior patterns so that organizational capabilities can be enhanced. Through in-depth interviews, non-participant observation, and literature reviews, this study explores the critical success factors for multidisciplinary value co-creation during the process of change. Finally, this study proposes a Dechnology conceptual framework integrated with service design to serve as an important reference for businesses that undergo similar innovation projects and transformation management in the future.
Interactive System Design forCollaborative Case Management
Authors: Huber Sebastian , Zagel Christian , Bodendorf Freimut
Published: February 2022

The success of knowledge work represents one of the most important aspects for businesses to date. Managers across all industries are searching for new ways to increase the productivity in this domain. Since traditional approaches, such as Business Process Management cannot provide the suitable context to support knowledge intensive workflows, the recent trend of Adaptive Case Management has set out to address this issue by providing a framework that enables an agile and dynamic environment for work execution. As this is a very young discipline, suitable software solutions are still rare. Therefore, the paper at hand consolidates the general principles behind this new approach and subsequently focuses on the aspect of user interface design covering innovative technologies and new methodologies of the Human Computer Interaction domain. In addition, this work also discusses possible solution approaches and presents a reference implementation based on the findings proposed. The presented solution aims at increasing employee productivity and creativity by providing a motivating way of collaboration.
Living Labs for Smart Innovation: a User-centric Approach
Authors: Bifulco Francesco , Tregua Marco , C. Amitrano Cristina
Published: February 2022

The paper aims to describe the notion of Living Labs, then to frame it in a particular kind of innovation, namely smart cities. These metropolitan and urban contexts are redefined as it regards the way in which they have to be managed and due to the services provision. When stakeholders take part to this context, they carry different resources, favoring the emergence of innovation as a product of resource integration. Due to this, managers have to create the conditions to enable the mixing of resources towards smart projects. In line with this choice we depicted the city managers decisional process favoring user intervention through a two-step investigation: firstly we had an overall examination of Living Labs in Europe; secondly we analyzed two of the empirical evidences different one another because of the kind of area they are referred to through reports published by the actor acting as key player in the process towards smart city, and direct interviews performed with city managers to better investigate some issues. The investigation led us to the definition of a series of activities to leverage user’s involvement achieving resource integration to support smart cities projects through an innovation process mainly based on users contributions.
Using Bill of Services (BOS) to Achieve Effective Service Delivery
Authors: Vitner Gad
Published: February 2022

Services are usually performed at the exact moment that the customer demands it. Therefore, a service business must have optimal resources available in terms of skill and experience, at the right time and place. In order to achieve valuable service delivery, service organizations must develop supportive infrastructure so that the process of creating and delivering the service will be accomplished efficiently and effectively. Thus, the discipline of service design becomes a basic element in the development of services. Organizations must develop services that will meet customers' expectations, requirements, and demands, to be delivered when needed, to the complete satisfaction of the customer. Bill of Services (BOS) is a novel management tool designed to support service organizations in developing their services and planning resources to satisfy management’s strategy. This paper presents a methodology for configuration of the BOS in a manner similar to configuration of the Bill of Materials (BOM) in a manufacturing organization. The BOS assists management in the day-to-day planning and control of activities, and facilitates a professional management infrastructure in service organizations. Based on the BOS, the necessary resource capacities can be planned and service costing can be performed according to predefined service levels for each service characteristic.
Designing Service System Prototype Workshops
Authors: Sawatani Yuriko
Published: February 2022

The design focus is shifting from industrial projects to service systems due to the service economy. The research on designing a service system becomes more important. The difficulty of designing a new service system is how to share values among many stakeholders involved. The scope of design becomes wider, more complex and including more interactions among various stakeholders. Because of these shifts, the new research on service system design is emerging. In this paper, a service system design framework is proposed, which is based on two viewpoints, such as systems with value sharing condition and scopes of system layers. Using the framework, a service system prototype workshop is designed and executed. The paper shares the evaluation result and findings.
Reframing Innovation: Service Science & Governance
Authors: Spohrera Jim , Sianob Alfonso , Piciocchib Paolo , Bassanoc Clara
Published: February 2022

If we believe in innovation, change that improves quality of life, and we believe that service innovation can accelerate these positive changes in business (for customers) and society (for citizens), then we need to ask what rules of the game help maximize service innovation? Our paper aims to reframe the Rules of Innovation from a Service Science perspective as the study of different, interconnected, complex “human-centered value co-creation systems” in business and society. As an emerging trans-discipline, Service Science draws on many existing academic disciplines, creating a new whole, while enhancing the parts without replacing them. This requires a change in perspective focusing on the fact that Service Innovation opportunities (in education, research, practice and policy) depend on the improving interactions with other service systems strictly connected to the capability to perceive the service context. Consequently, we believe that new governance mechanisms might support policy makers at any decisional level (regional, local, national) contributing the useful scaling of new service innovations in health, education, government, finance, hospitality, retail, communications, transportation, energy, utilities.
The Use of Electronic Banking Services in Italy: the Case of Credit Cards
Authors: Amendolaa Alessandra , Pellecchiaa Alfonso , Sensinib Luca
Published: February 2022

Among the electronic banking services, that of credit cards can be considered as an index of standard of living. Although Italy is one of the leading developed countries, the use of credit cards, and more generally of electronic payment instruments, is not widespread compared to other western countries. Our aim is to investigate such differences highlighting their socio-economic implications, for example in terms of competition in the credit card markets. Using the most recent Bank of Italy Survey on Household Income and Wealth as data source, we employ count data models in order to identify the socio-economic, demographic and geographic variables affecting the number of credit cards held by Italian households. Results show that the considered variables are statistically significant in explaining the process. Particularly, we find that the geographic location is an important determinant of families’ behavior. This result is consistent with the socio-economic gap between the North and the South of Italy. Other relevant predictors are the level of education, the gender and the marital status.
Latent Theoretical Constructs of Service Dominant Logic
Authors: Cantone Luigi , Testa Pierpaolo
Published: February 2022

Purpose. The paper explores latent theoretical constructs of Service Dominant Logic (SDL). As pointed out by Leroy et al. (2013), there is a risk of premature black-boxization to consider closed the debate on SDL perspective (Vargo and Lusch, 2004; Vargo and Morgan, 2005, Vargo et al., 2006) in marketing and management theory. SDL is acquiring an iconic status thereby precluding any further controversy. This theoretical paper on the debate of SDL in management theory (Vargo and Lusch, 2011; Lusch and Vargo, 2011; Achrol and Kotler, 2006) aims to assess its distinctive contribution, also latent one, and eventual pitfalls. This assessment is carried out identifying, selecting and analyzing the main literature on the topic (conference papers, working papers and management reviews articles).Design/Approach/Methodology. The research design is innovative because it adopts a methodology of text mining on SDL literature base to zooming in its latent theoretical constructs, and authors’ speculative reflections, to zooming out for SDL theory advancement.The literature on SDL - 78 among papers, working papers and management reviews articles - has been examined through a text mining software in order to classify and analyze the literature corpus as unique text corpus by the means of k-means cluster analysis on a multidimensional scaling (MDS) chart.Findings/Originality. Originality is in the research design. Very few are the literature reviews based on statistical text mining techniques. The expected finding is to assess the real scientific contribution at the date of SDL, identifying its latent theoretical constructs.Research Limitations. The research has a descriptive and explorative nature. It hasn’t been explored, at this stage of research study, any empirical validation.Implications. To identify further literature research directions for SDL definitive consolidation. The paper is mainly a theoretical one. Managerial implications might be only incidental.
Me, Myself & Data - Principles for the Design of Self-Tracking Services
Authors: Monogioudis Vanessa , Peres Hannah
Published: February 2022

In this paper, we will explore how applying principles of design research to the design of self-tracking services can lead to a more human and delightful user experience, and thus more desirable services. Design research has always aimed at helping design human-centered products and services. To do so, researchers follow various guidelines to ensure that the conducted research is relevant, ethical and inspiring. The rise of new technologies for the self-tracking of personal data has blurred the distinction between users and researchers as devices for self-tracking have become more mobile, wearable, and affordable for the mainstream, allowing users to become researchers of their own lives. Yet, having access to more data does not automatically mean people will understand this information, or know how to apply it. The main challenge, therefore, lies in interpreting the data and acting upon the information gained. We have conducted a series of interviews and analyzed concrete examples of self-tracking services, and based on our observations have defined five principles of design research. We believe that when applied to the design process, these principles will ultimately result in self-tracking data that brings more value to users.
Industrial Ergonomics: The Impact of aMacroergonomics Program with a Well-Defined Performance Goal in Reducing Work-Related Musculoskeletal Disorders
Authors: Larsona N. , Wicka H. , Albinb T. , Hallbeckc S. , Vinkd P.
Published: February 2022

This study describes a corporate macroergonomics program designed to identify jobs with work-related musculoskeletal disorder (WMSDs) risk exposure, reduce that exposure, and evaluate the subsequent effect upon WMSD cases. The adoption of a company-wide ergonomics program comprised of: a plan to address WMSDs (ergonomics plan), risk identification and reduction process, clearly defined responsibilities, and employee training is reviewed. Various technical initiatives facilitating program implementation including standardized job risk assessment tools, training and certification process for individuals performing risk analyses, central database to record assessment results, and management system to track progress are described. Between 2004 and 2008, 2020 jobs from 116 locations were analyzed, risks identified, interventions completed, and results documented. A statistical analysis of the results from 33 US locations showed a significant relationship between number of at-risk jobs addressed and a subsequent reduction in WMSD Incidence Rates (IRs) and lost-time IRs. The percent reduction of risks at each facility was also found to significantly reduce lost and restricted workdays. The reduction in WMSDs supports the effectiveness of the key program elements of management commitment, identification and improvement of problem jobs, and knowledgeable location-based resources and underscores the importance of well-defined performance-based metric for effective WMSD reduction.
WRMSD Survey. A Comparison Between Assembly and Manufacturing Tasks
Authors: Nieves Serratos Pereza J , Luis Hernandez Arellanob Juan , Negretec Carmen
Published: February 2022

A survey about the presence of WRMSD was conducted at an industrial concern where automotive parts are produced, in the central region of Mexico. Two samples were involved. One of them consisted of 114 workers who perform assembly tasks using CNC hydraulic presses. The other contained 153 CNC lathe operators, who manufacture the parts to be later assembled. All subjects were male. Both groups operate Advanced Manufacturing Technology (AMT) machinery, facing both physical and cognitive demands. The subjects completed a questionnaire on the presence of musculoskeletal complaints, rating its severity on a 0-10 scale. Ninety percent of the assembly workers pointed to at least one body region with complaint; 85% of the manufacturers did the same. Most of the ratings fell in the 4-5 markings. Upper and lower back, neck and both wrists were the body regions most affected for the whole sample. Our findings are very much in line with the current trends, and clearly point to the need for ergonomic intervention in regards of workspace layout and tasks procedures, in order to diminish the risk of musculoskeletal damage for both groups.