bluuebunny/crossref_metadata_2025 huggingface dataset:
Facets of advancement services: Avoiding silos in the pursuit of institutional advancement
Authors: Mitchell Pamela
Published: July 2024

Advancement services plays a crucial role in supporting fundraising efforts and establishing cohesiveness within the institutional advancement team and is more than just the ‘back office’ of fundraising. It is the department that touches every other role in fundraising, making it the linchpin of any division of institutional advancement. By establishing clear roles and responsibilities, fostering communication and collaboration, leveraging technology, providing training and support and continuously evaluating and improving processes, advancement services can support the organisation's overall fundraising efforts and help ensure long-term success. This paper highlights how a thoroughly defined advancement services office can support the overall fundraising efforts of institutional advancement by implementing measures that avoid silos and ensure sustained growth and innovation, no matter the size of the organisation.
How counter extremism could improve financial institutions' counter terrorist financing controls
Authors: Wall Richard
Published: July 2024

This paper aims to provide insights into counter-extremism measures and how these may be applied by financial institutions as part of their counterterrorist financing controls. The paper suggests that extremism ‘red flags' could be used as a pre-emptive measure against terrorist financing.
Why is operational risk management important?
Authors: Martin Philip
Published: July 2024

Much of the current economic crisis can be attributed to a failure of risk management processes across the global financial services industry. This paper looks at the importance of risk management, its role in business, its influence on corporate governance, what causes failures and the impact of events. It examines core issues and potential remedies to prevent similar failures recurring.
Migrating to a virtual environment
Authors: Mckenna John , Marshall Jason
Published: July 2024

This paper provides a deep dive into the pros and cons of local, cloud, solid-state and linear tape-open storage solutions. It opens with John McKenna’s account of the YES Network’s digital transformation, and is followed by Jason Marshall’s summary of modular to virtual technology migration. This paper details ratios on high-performance broadcast data systems, as well as power consumption and solution trade-offs. This paper aims to gain the reader’s confidence in virtualising a media asset system as well as converting linear systems to packet-based media technologies including transcoding, Active Archive and future SMPTE 2110 solutions.
The need for a whole-of-community, victim-centred approach to mass victimisation incident planning and response
Authors: Collins Karen
Published: July 2024

There have been a large number of masscasualty incidents in recent years, including climate change-related disasters, mass shootings, terrorist attacks, transportation accidents and a global pandemic. Communities, families and friends have suffered grief and loss, while nations continue to bear the scars of trauma. Disasters caused by acts with criminality, although necessarily managed by the police for the investigative aspect, must be planned for, and responded to with victim-centred practices by the police, local government and other relevant community stakeholders for the duration of the response and recovery. Inconsistency and confusion over terminology and language in emergency management can lead to a lack of understanding about which stakeholders or agencies should be engaged in, and responsible for different aspects of the planning, preparedness, mitigation and response to a community disaster — regardless of what type of disaster it is, and irrespective of the disaster being caused by a person or persons with ill-intent. This paper discusses how a wholeof- community and victim-centred approach to criminal act disaster response should be applied to support those persons most adversely affected by the incident. It also promotes the application of victim-centred practices to ensure that the needs of victims are regarded ethically, and with compassion following any disaster caused by an act of criminality. The term ‘mass victimisation incident’ will be introduced and applied through a case study.
Female fans’ perceptions of and reactions to rival teams
Authors: Havard Cody T. , Achen Rebecca M. , Ryan Timothy D.
Published: July 2024

This paper investigates how female college students in the USA differ in their perceptions and behaviours toward rival schools using a nationwide sample. Preliminary analysis suggests that female fans are more positive than male fans toward their rival schools. The paper also identifies significant differences depending on the school year of the respondent and the competition level of the school attended (eg Power 5 Conference versus non-Power 5 Conference). The discussion focuses on the theoretical and practical implications of the findings and discusses future avenues of investigation.
Branding and communications on social media within higher education
Authors: Faubet Régis , Thomas Mark
Published: July 2024

This paper provides insight into the evolution of branding and analyses the relevance of three recent tactics for digital communications. Due to the nature of higher education institutions (HEI), one of these tactics is more adapted to the education sector than the others. Taking this particular branding technique as a starting point, the second part of this paper details three governance models for digital communications in HEI.
Transforming oral history content for the web using XML and XSL
Authors: Petersen Chris , Wick Ryan
Published: July 2024

From 2013 to 2017, the Special Collections and Archives Research Center at the Oregon State University Libraries and Press collected more than 400 hours of fully transcribed and contextualised oral history interview content for presentation on a dedicated web portal. The project included interview sessions — most of them video recorded — with more than 250 alumni, faculty, staff, supporters and current students. This paper focuses on several technical components of the project, with primary emphasis placed upon the marriage of XML and XSL that was deployed to create the website on which this large volume of content is presented. The roots of this workflow date back many years, and much of the code needed for the oral history project was recycled. In addition to further background on the oral history project, readers will receive an introduction to three XML schema — METS, MODS and TEI — as well as an overview of the XSL tools and processes used to transform and present the XML-encoded data that are central to the project portal. The paper concludes with an evaluation of the Oregon State University workflow, including its potential for adoption by other archival or cultural heritage organisations.
TARGET Instant Payment Settlement: The Eurosystem’s response to an evolving payments landscape
Authors: Jessé Marc Bayle De
Published: July 2024

This paper deals with the TARGET Instant Payment Settlement (TIPS) service, a Eurosystem market infrastructure service that facilitates the immediate settlement of instant payments at pan-European level using central bank money. The service stands to regenerate competitiveness in the European market by acting as an incentive for payment service providers to develop TIPS-enabled innovative and user-friendly solutions for European citizens. The paper recommends that payment service providers embrace TIPS and develop solutions that are not only future-proof but that also allow consumers to use them at pan-European level.
Strategy for shading walkable spaces in the GCC region
Authors: Ahmad Ahmad Mohammad , Ahmad Ahmad Muhammad , Aliyu Abdullahi Adamu
Published: July 2024

The Gulf region experiences a hot and arid climate that makes walkability almost impossible, leading to reliance on private vehicular transport that contributes towards high carbon footprint in various dense urban settlements within the Gulf Cooperation Council (GCC) region. Public transport plays a vital role in the reduction of carbon emissions from the increasing amount of private transport. There is a gap, however, since pedestrians within hot and arid regions need to get to their various destinations under shaded conditions. This calls for shaded walkways during regeneration of the urban fabric to facilitate walking for transit and, where possible, walking for leisure. The paper addresses the need for walkable spaces; it looks at Qatar’s regeneration as a case study, analyses efforts made in similar climatic conditions and provides adaptable solutions that can facilitate walkability within existing and urban regeneration. The paper proposes the use of both natural and artificial modes of shading, taking into account the challenges currently faced within hot and arid regions. A transport-oriented development (TOD) approach is proposed as an adaptive solution to formulate a strategy for shading transit routes/pathways for pedestrians. The strategy was conceptually developed and reviewed through a focus group with industry experts. The findings of the study can provide a strategy to improve walkability within the GCC region during regeneration projects. Walkability adds value to facilities and infrastructure while improving healthy lifestyle and reduces reliance on private modes of transport through improved connected spaces. Walkability can improve public transit and reduce carbon emissions within urban city clusters.
Integrating data-driven risk mitigation into supply chain planning and management
Authors: Gillespie Jason
Published: July 2024

The supply chain disruptions that occurred during the COVID-19 pandemic, and continue to a lesser degree today, exposed vulnerabilities in many supply chains and increased C-level focus on supply chain resiliency. At the same time, the supply chain risk landscape is becoming more challenging to navigate with more points of vulnerability and an increase in the frequency of disruptive events. The semiconductor shortage that crippled automotive and electronics manufacturers was the most widely publicised example, but across industries material and component shortages, port congestion, severe weather events and other disruptions have taken their toll on business continuity and profitability. Supply chain organisations are taking a multifaceted approach to these challenges, including increasing inventory levels, diversifying supplier networks and re-engineering their supply chains. This paper focuses on using analytics-based risk mitigation tools to support decision making around these strategies and enable a more comprehensive and data-driven approach to supply chain risk. These tools integrate advanced technologies such as predictive analytics, artificial intelligence (AI) and virtualisation to improve risk identification, model complex supply chains during planning and enable proactive management during disruptive events. The paper reviews the current risk landscape, outlines how risk mitigation tools have evolved to meet current needs and the capabilities available in the current generation. It describes how the tools are used in procurement to improve supplier identification and management, in planning to design risk out of the network where possible, and in transportation management to adapt in real time to minimise the impact of disruptive events on delivery and production schedules. Finally, it outlines how these tools work with existing systems and processes to embed an analytics-based approach to risk mitigation into supply chain management.
Change from crisis : CRE and smart building technology — the power duo supporting the hybrid work model
Authors: Rönkä Elisa
Published: July 2024

This paper examines the role of real estate in crisis management and explores how the emergence of the post-pandemic hybrid workplace has accelerated the development of smart building technologies that will be pivotal to supporting employees back into the office and instilling confidence in their safety. It also describes how space management, space efficiency and workplace technology foster flexibility, collaboration and choice as businesses steer their way to a new era.
Fearless cloud security for media: Why people can trust in the public service model
Authors: Hamilton Ian
Published: July 2024

With file-based workflows now standard across the media industry, using cloud technology to implement network-based workflows is an accelerating trend. Storing media as files enables a whole new class of cloud solutions for media, from media transfer to asset management. Public cloud technologies, in particular, have eliminated the need for speculative up-front capital investments and enabled rapid response to changes in demand, making media businesses that embrace public cloud more agile than ever before. In spite of these obvious advantages, concerns still exist around security of the public cloud. This paper gives an introduction to cloud service and cloud deployment models, addresses the concerns over public cloud security and explains the perspective that is needed on security today.
The next chapter: How Ryerson University became Toronto Metropolitan University
Authors: Forbes Michael , Vandermaas Johanna , Benner Karen
Published: July 2024

The murder of George Floyd in 2020 and the discoveries of unmarked graves at the sites of former residential schools in Canada in 2021 have put the spotlight on the treatment of Black and Indigenous peoples across North America. This focus is increasing calls for the removal of names, statues and other forms of commemoration tied to figures from Canada's colonial history. By virtue of its name, Ryerson University — named after Egerton Ryerson (1803–82), formerly the Superintendent of Education and a primary developer of Ontario's public education system, who is also viewed to have paved the way for Canada's residential school system — became a focal point in this broader debate about how to recognise Canada's history and take the important steps forward on the path to reconciliation. In April 2022, Ryerson University became Toronto Metropolitan University, the first post-secondary institution in North America to change its name to address colonialism and better reflect its values of equity, diversity and inclusion. The decision to rename the 74-year-old institution was unprecedented. There was no blueprint, no budget and — for reasons of confidentiality and to manage potential leaks — the marketing and communications teams had to develop and execute strategies and tactics without knowing the official name. As Canadians learn more about Canada's history and the treatment of Indigenous peoples, the pressure on other public institutions to act in a manner with the principles of true reconciliation will continue to rise. This paper shares how the university's strategic communications and marketing teams supported the renaming by developing and executing a comprehensive plan to engage, inform, educate and prepare the community for the launch of a new name and pave the way for adoption. It presents the key components of the plan, strategies and tactics used, evaluation metrics, challenges and how they were met, and critical lessons learned.
Risk allocation issues in commercial leases – updated
Authors: Di Sciullo Alan
Published: July 2024

This paper continues an exploration into recent changes in casualty and insurance issues that the author first examined in a paper published in this journal in 2011 entitled ‘Risk allocation issues in commercial leases’ (JCRE, Vol. 1 No. 2, pp. 148–55 [2011]). Since then, the industry has made significant changes to the types and extent of coverage and the federal backstop (TRIA and its successors) has been extended and expanded until 2020.
Organisational culture at higher educational institutions: The importance of internal marketing
Authors: Kyriacou Evdoxia , Panigyrakis George G.
Published: July 2024

To fulfil their mission to provide high-quality services, higher education institutions are required to conduct internal marketing. This paper draws on the case study of a University in Cyprus to explore how six interconnected dimensions of internal marketing inform the satisfaction and loyalty of administrative staff. The study adopts a quantitative methodology, using a survey questionnaire to collect data. The questionnaire was answered online by a sample of 47 administrative employees. Descriptive statistics, correlations and a multiple linear regression analysis were performed. The study presents findings and results of quantitative analysis and proposes an internal marketing model. Limitations and future research proposals are discussed.
The value of long-term client and search agency relationships in a digital world
Authors: Brechner Irv
Published: July 2024

Given the warp-speed environment and real-time information that define the digital space, brands may be tempted to change search agencies at a moment’s notice based on disappointing short-term results. With thousands of search engine marketing agencies that look and sound alike, and many without the experience and people to handle major accounts, it is easy to see why brands are constantly wondering if their search agency has what it takes. This paper lists reasons why some brands may wish to embrace short-term agency relationships, especially in the digital space. However, it also argues that brands may be missing out on opportunities that exist only when long-term relationships give both search agencies and their clients the opportunity to become true partners and proactively propose, test and evaluate strategies and tactics that short-term relationships cannot afford.
The Payment Services Directive: A view from the UK regulator
Authors: Burns John
Published: July 2024

This paper outlines the original aims of the Payment Services Directive and how it changed during the process of negotiation. It also looks at the room given for national flexibility as regards implementation in what is nominally a maximum harmonisation directive, the process of UK implementation, the choice of the Financial Services Authority (FSA) as the main competent authority, the interaction of the Payment Services Regulations with other payments legislation and case law, and difficulties in interpretation and how the FSA has approached them through its Approach Document.
A federated budget for the General Data Protection Regulation
Authors: Rustici Chiara
Published: July 2024

Reading the new Data Economy package is vital to understanding the challenges of implementating the General Data Protection Regulation (GDPR). Privacy colleagues often find it hard to view personal data in commercial terms. A digital economy, however, will require of them the ability to discern which data types can be owned and freely traded, and which data types can never be legally owned, but only handled through the data protection imperatives of the GDPR. A federated budget is an exercise in shared responsibility and quantification of the changes needed by each business function or business unit to tackle this challenge. Clear examples help understand the difference between incrementing a portion of budget and reorienting existing budget amounts towards the GDPR goals.
Regulatory intrusion: Is regulation becoming impossible to manage?
Authors: Richards-Carpenter Peter
Published: July 2024

There is a danger that the liability provisions set out in Article 18a of AIFMD will become the template for ESMA’s eventual regulation of all asset servicing functions within the EU.Obligations created by Article 18a may not be capable of exclusion or restriction by agreement with the fund manager. Article 18a makes the depositary strictly liable for loss of assets, or failure to return assets promptly, subject to limited exceptions.Whether or not the depositary can avail itself of the exceptions will depend upon a series of conditions that are as yet unclear and uncertain, and may prove impossible to meet, even where the depositary is not in any way at fault.Whether or not global custodian banks will be willing (or allowed by their regulators) to act as depositaries, or even sub-custodians, under the conditions imposed by Article 18a, will depend upon how those conditions are further clarified and specified in the secondary legislation and implementing measures that are to follow.
Innovative baggage handling solutions to enhance passenger experience
Authors: Singh Ravi
Published: July 2024

It does not matter if the passenger experience is quick, convenient and totally effortless. It can all count for nothing because of a lost bag. Mishandled baggage on arrival can completely ruin the passenger experience, even if all the other elements of the journey were perfect. This paper offers a comprehensive study of the reasons behind bag mishandling (delayed, damaged, missing items or lost baggage); innovative technologies with focus on gentle and reliable baggage handling; impact of COVID-19, which further necessitates innovative technologies for efficient handling of bags. The paper further dives down into green, efficient and sustainable technologies, with focus on overall costs of the baggage handling system in its complete life cycle. It outlines the importance of innovation in baggage handling to minimise mishandled bags with the ultimate aim of putting a smile on the faces of passengers at baggage arrival. Baggage handling is one of the critical systems of airports and airlines and is affected by many factors such as transfer/arrival mishandling, ticketing error, security, customs, weather, space-weight restriction, tagging error, etc. This paper focuses more on baggage sortation, which is a core element of any baggage handling system, and its efficiency has significant impact in reducing mishandled bags and improving passenger experience. Moreover, the manpower crisis across the aviation industry, especially after the COVID-19 pandemic, is having a profound impact on baggage success rates; innovative baggage handling technologies with advanced automation can significantly reduce pressure on manpower demand.
Data loss prevention as a privacy-enhancing technology
Authors: Stallings William
Published: July 2024

Data loss prevention (DLP) is a mature technology deployed by many enterprises to support information security requirements. Key characteristics of DLP also make it a powerful privacy-enhancing technology that can satisfy a wide range of information-privacy requirements. In essence, DLP is a set of integrated technologies that detect sensitive data and prevent unauthorised use, release or delivery to specific destinations or recipients, as well as their storage at prohibited locations. DLP works in real time to identify personally identifiable information and react to privacy risks based on data content and the dynamic context of the information environment. Thus, DLP provides technical enforcement of terms and conditions, or policies more generally, to prevent privacy leaks. This paper provides an overview of the main features and elements of DLP.
UK airport operators’ liability for corporate manslaughter as a result of terrorism: Will security management systems provide protection for the sector?
Authors: Wood Steve
Published: July 2024

Corporate governance broadly refers to the mechanisms, relations and processes by which a corporation is controlled and directed; it involves balancing the many interests of a corporation’s stakeholders.1 Since the financial crisis of 2008, much of the literature dealing with corporate governance has focused on the financial welfare of its stakeholders. Following 9/11, however, civil aviation corporations have also had to take account of the physical welfare of their stakeholders when assessing the risks of terrorist attacks. After the recent attacks at Brussels and Istanbul airports, there is little evidence that significant changes have occurred to secure safety in the public areas of airports in the UK, known as ‘landside’,2 leading to the check-in gates. This raises the question of whether, should the risk of terrorist attacks materialise and lead to the death of victims, there can be criminal liability on the part of airport operators. This paper will consider the possibility of one form of criminal liability, corporate manslaughter, for airport operators who operate under a risk assessment model known as security management systems (SeMS). In this paper, the following example will be used to highlight that potential possibility. An airport in the UK has adopted SeMS but the individual senior manager responsible devolves the responsibility of implementation to a junior manager who fails to take additional precautions despite recent intelligence reports that suggest the likely imminence of a Brussels Airport–style attack in the UK. The attack is carried out by an airport employee, who had not been properly vetted due to staff shortages. In the attack 7 members of the public are killed and 50 are injured. The police and owners of the airport assumed all employees had been security vetted. The Crown Prosecution Service (CPS) considers the liability of the airport operator when it becomes clear the attack could have been prevented.
As the field of emergency management evolves, is it time to enhance its training methods?
Authors: Crue Christina , Francis Kathy L.
Published: July 2024

Each year, millions of individuals participate in emergency management training courses. Training opportunities are plentiful and offered by a variety of governmental, public and private providers, in a variety of locations and teaching environments, using a multitude of different topics, styles and methodologies. Training opportunities are vast and often designed to support a broad audience of learners, including those seeking to attain new skills as well as those seeking to retrain or change career. Yet, despite the abundant opportunities for training, including education, instruction, exercises and drills (including training on how to train), in the period following the activation of the emergency operations centre, when the time has come to implement the tools and actions taught, there remain problems. With all this training available, what exactly are workers learning and what are they forgetting? This paper will look at the need for an evolution in traditional emergency management training methods, such as what is working, what is not working, and how methods could evolve to enhance training engagement, increase knowledge retention, and improve worker performance.
Understanding thatched buildings
Authors: Hunnisett Jessica
Published: July 2024

Thatched buildings are found throughout the UK but are in decline in some areas, particularly in Scotland. There is a wide range of thatching traditions and materials which are locally distinctive in terms of the roof construction, profile, materials, methods and fixing details. Understanding the construction and materials found in thatched-roofed buildings is essential when undertaking inspection, repairs or renovation projects. Thatched roofs are subject to deterioration through lack of maintenance and are particularly susceptible to damp, vermin attack and fire, if not detailed correctly and maintained. Thatched roofs offer challenges to the surveyor, who must understand the historic construction methods, regional variations, appropriate materials and what to include in a specification. Ensuring that building professionals and clients understand these unique buildings, the materials and the risks will help ensure that good quality repair and conservation projects are carried out.
Insider threat programmes: Time to hit restart
Authors: Hanson Jadee , Thorsen Todd , Hunstad Nathan
Published: July 2024

Insider threat programmes exist to protect sensitive data and assets from internal threats. While most organisations are comfortable with setting up programmes and technologies to protect against external threats, insider threat programmes have historically been harder to implement due to difficulties with technologies and creating the partnerships necessary to achieve success. Now that so many organisations face distributed working environments and increasing cloud-based collaboration tools, insider threat programmes are both more important than ever, as well as more difficult to implement based on typical insider threat programme frameworks. To address this new reality, we propose a new insider threat programme framework that enables cross-organisational collaboration while protecting critical assets and information. This framework consists of 21 controls broken down in people, process and technology pillars. It allows an organisation to make decisions based on the risk appetite of the organisation, while staying away from strict technology requirements that hamper collaboration. By focusing on visibility to data movement instead of blocking data access, this new approach allows for appropriate levels of collaboration in a distributed environment. This paper outlines some of the challenges that exist in traditional insider threat maturity frameworks as well as in the traditional prevention and blocking focused tools such as DLP.
Integrating local personnel response and recovery capacity: A conceptual model for small to medium enterprise hazard risk analysis
Authors: Haynes Steven , Mcaleavy Tony
Published: July 2024

Small-to-medium enterprises (SMEs) are vulnerable to disasters because of their limited ability to duplicate, separate and diversify their risk. SMEs must therefore rely on local personnel and resources to plan for, respond to, and recover from disasters. Unfortunately, community-level planning does not readily incorporate SMEs effectively. SMEs are thus forced to plan in isolation as current hazard risk analysis (HRA) models do not adequately account for the capacity of local personnel to respond to emergent hazards. Accordingly, this study posits an easy-to-use SME disaster impact model for HRA that combines probability theory and statistical analysis to integrate local personnel capacity. The model is designed specifically for SME usage; although, it can be applied to any organisation regardless of size. This study proposes a standardised HRA probability and consequence sequence based on the analysis of over 400 locations and risks that determined the model’s reliability in practice. The posited SME disaster impact model for HRA effectively integrates vulnerability and local personnel capacity with services, personnel and equipment to optimise SME disaster response and recovery capacity.
Total market: Insights driving strategy in a multicultural nation
Authors: Burgos David
Published: July 2024

The USA is on the verge of becoming a majority-minority nation. Given their growing size and influence on American culture, multicultural segments can no longer be considered niche markets. They have indeed become an integral part of America’s new mainstream, and brands must adapt their business models accordingly if they want to stay relevant and grow. The ‘multicultural versus general market’ paradigm is rapidly becoming obsolete. Instead, marketers are starting to evolve their thinking toward ‘total market’ approaches that leverage similarities and at the same time respect cultural nuances across and within consumer segments, including the non-Hispanic white majority. This journey is not easy. It has implications on virtually every step of the marketing cycle, from earlystage research and product development to the creation of marketing and commercial programmes. It often requires a change in corporate culture, too. Drawing on extensive research and consulting work done by the author, this paper provides several guiding principles to help brand owners navigate this new normal and turn the challenges of marketing to a culturally diverse audience into growth opportunities.
ChatGPT for marketers: Limitations and mitigations
Authors: Christou Despina , Hatalis Kostas , Staton Mark G. , Frechette Michael
Published: July 2024

As artificial intelligence (AI) technologies continue to revolutionise various industries, marketers have eagerly embraced AI-powered tools to enhance their strategies and reach their target audiences more effectively. This paper provides a critical examination of the limitations and failures of ChatGPT — the widely-used language model based on GPT architecture, which has gained significant attention as a potential asset for marketers in assisting marketers. Through a comprehensive analysis, the paper explores how ChatGPT falls short in understanding consumer needs and preferences, its potential to generate misleading or inaccurate information, implications for branding and communication strategies and lack of marketing expertise. Moreover, ethical concerns and risks associated with ChatGPT’s deployment in marketing are discussed, highlighting issues such as deceptive practices and data security. Case studies exemplify instances where ChatGPT has fallen short, while offering insights into successful strategies adopted by companies to address its limitations. The paper concludes with a call for responsible implementation through domain-specific fine-tuning, prompt-engineering and general human oversight and ongoing evaluation of AI technologies to enhance their utility and mitigate their failures within marketing.
Airlines and corporate sustainability initiatives: Unrecognised value
Authors: Button Dixie , Mcgunagle Doreen , Zizka Laura , Clark Patti
Published: July 2024

In this research the authors sought to better understand the formal and informal (social media) communication channels utilised by 28 airlines worldwide. The primary motivations focused on how the airlines communicate sustainability and corporate social responsibility (CSR) initiatives to stakeholders, and the resulting impact, if any, on corporate reputation. To better align the stakeholder segments of the airlines, the airlines were segmented into two categories: full-service carriers (FSCs) and low-cost (no frills) carriers (LCCs). Data analyses from 28 airlines worldwide were conducted to determine whether FSCs or LCCs gain higher engagement in their formal and informal communication of CSR/ sustainability initiatives. Although the results were mixed, the study finds that, regardless of type of airline category, the communication of CSR/sustainability efforts enhances stakeholder engagement and improves corporate reputation regardless of type of communication channel. These findings, which transcend the aviation sector, highlight the importance of using both formal and informal channels to communicate inter alia customer service initiatives. Highlights include the application of CSR/ sustainability social media communication practices to a selected group of international airlines and how such practices correlate with the United Nations’ Sustainable Development Goals, in the airline context. Finally, based on the research results, the paper presents recommendations to improve the communication of CSR/sustainability goals and hence corporate reputation.
The Generation Z world : Shifts in urban design, architecture and the corporate workplace
Authors: Larkin Celine M. , Jancourt Melissa , Hendrix William H.
Published: July 2024

Gen Z is expected to surpass Millennials in number by 2020 and potentially represent 40 per cent of consumers in the US alone. By 2030, 20 per cent of the workforce will be Generation Z (Gen Z) (see Figure 1). They differ from Millennials in substantive ways. They represent changes to all aspects of corporate real estate (CRE) through their expectations in the workplace, retail, residential, cultural and lifestyle environments. To begin to understand the shifts in urban design, architecture and the workplace this generation will lead, this paper begins by listening to Gen Z on their own terms. A frame of reference outside this lens would miss their perspective and how it rightfully presents their relevant world view, goals and aspirations that will impact CRE. Through presenting data, trends and metrics, the paper addresses technology, transportation, uses and new building typologies, and the impact this new generation will have on evolving cultural and social norms that inform tomorrow’s environments. We present five foci for design and decision making and the features behind them to discover how this emerging population may influence today’s real estate strategies and tomorrow’s real estate value propositions.
The Bourke Street tragedy: Managing recovery
Authors: Coward Sara , Griggs Dean
Published: July 2024

On Friday 20th January, 2017, a vehicle struck a number of pedestrians in the vicinity of Bourke and Queen Streets, Melbourne. Six people died as a direct consequence of the incident and more than 30 people were taken to hospital for treatment. The incident had far-reaching consequences for the wider Melbourne community and challenged all agencies involved to develop and deliver recovery efforts unique to the incident. This paper details the perspective of the two lead agencies from the government-led recovery processes. The time period covered is from the occurrence of the incident until the one-year anniversary. This paper describes the multi-agency response particular to the Australian context and the milestones throughout the recovery process that put the victims’ voice at the centre. An outcomes- based approach informed the recovery priorities delivered. The Bourke Street tragedy tested established recovery processes and systems and in doing so led to many new and improved ways of working.
Procuring basement waterproofing in 2022 : A data-driven guide to the waterproofing market
Authors: Hockey James
Published: July 2024

Structural waterproofing is a field in which it is particularly important to effectively manage risk. What neither clients nor their consultants want is to contend with issues. While there has been a great deal of progress made in waterproofing materials, design and installation over the last 20 years, it is still the case that the advice you receive can be influenced by whom you speak to — so which way to turn? The purpose of this paper is to try and dissect the various market offerings, explaining the implications of each. Having stated this, we write this as a provider within the market (specifically as contractors who design and install waterproofing systems), and so clearly it could be argued that we write from a position of commercial bias. It may also be the case that our understanding of the market and the offerings within, although based on longstanding experience, is just not entirely correct. To inform an analysis of the wider market, we conducted an industry survey covering a variety of matters, ranging from role within the industry, to insurance offerings and design preferences. This analysis is based on the results of this survey.
From stress to success: Neuroscience-informed training for cyber security first responders
Authors: Barkes Carol , Jones Colby
Published: July 2024

This paper proposes a neuroscience-informed approach to training cyber security first responders for disaster preparedness. By incorporating insights from neuroscience research, organisations can develop training strategies that promote stress resilience and enhance decision-making under pressure. The training programmes and techniques proposed herein are not exclusive to a certain personnel role within the response team but are generalisable to all within an organisation facing stressors from large scale disasters requiring timely emergency response. As each organisation has its own particular response team protocols for various types of cyber security emergencies, the authors have suggested approaches to training, particularly as it relates to stress resilience, that are more easily scalable, generalisable and adaptable.
Liquidity effects in banks’ capital allocation decisions
Authors: De Alcântara Wenersamy Ramos
Published: July 2024

Risk-adjusted models for capital allocation are now well known and still evolving. This paper contributes to the evolution of these models by pointing out liquidity effects that are currently ignored. This paper proposes a risk-adjusted model for banks’ capital allocation decisions that incorporates the banks’ default risk reduction of investing in liquid assets, offsetting the positive economic profit advantages of illiquid assets.
How financial services leaders are using enterprise intelligence to optimise efficiency ratios
Authors: Waid Bill
Published: July 2024

Digital transformation needs to focus not just on automation but on smarter, faster, more profitable decisions throughout the customer life cycle. This involves creating a unified decision management infrastructure that enables people throughout the bank to access and use enterprise intelligence. This paper shares nine ways to measure success in digital transformation and how seven leading banks realised improvements along these measures by taking a platform approach to decision management.
When fast track means fast smart: The challenge of designing and building an airport and its facilities in 15 months
Authors: Ribó Patricia , Polat Ismail H
Published: July 2024

This paper describes how three teams from three different companies, hailing from three diverse countries, having never worked together, have succeeded in the face of a seemingly impossible challenge. Moreover, it shows how good relationships and collaboration have made what was thought unachievable a reality. The three principal parties involved with the project are its owner, based in Kuwait, DGCA, the contractor, CENGIZ, based in Turkey, and the designer, the Spanish branch of the multinational infrastructure company, AECOM. The challenge was to design and build a green-field terminal and its related facilities, including all ancillary buildings, car parks and accesses roads, in 15 months starting in August 2016. In addition to the apparent obstacles faced, the project was launched with haste and not all information required to design a terminal building of such significance was available, which also meant the team had to include preliminary research as part of an already compressed schedule. This initial query required the group to draw on its previous international experience and in-house benchmarks to push the project forward. Strong cooperation and partnership between the teams provided the fuel for efficient decision making and collaboration, keeping the project on schedule and meeting tight deadlines. Despite the ambitious schedule, quality was not only uncompromised, but emphasised as a necessity for successful completion. Excellence in design has been a cornerstone of the project since its inception, meeting and exceeding standards of world class contemporary terminals around the globe.
Rethinking digital identity
Authors: Salmony Michael
Published: July 2024

Massive cyber breaches and identity frauds are daily news. Users experience endless frustration with countless passwords and registration procedures. Governments suffer from poor online acceptance and merchants experience high fraud costs despite massive IT investments. Perhaps it is time to rethink the topic of identity. This paper argues that we should move from verifying the full ‘identity’ of a person or company to very specific ‘attribute verification’. This should be done not only for people and companies but also for devices, apps, bots and more. The paper advocates the use of intelligent data-driven authentication and a shift away from the current dependence on government-issued documents, faxes/utility bills, user ID/passwords and rigid two-factor procedures. It argues that the future should be based upon pseudonyms rather than full identification and will describe the very few occasions when full anonymisation is actually necessary. The paper proposes a federated model that connects the many current silos of organisations providing attributes with the many organisations that wish to use them, employing an open four-corner model instead of today’s point-to-point interconnections. Finally, it provides arguments why banks could and maybe should play a more active role in this space, notably to realise benefits for all in the emerging Open Banking and platform economy.
Creating a smart building strategy
Authors: Ewing Jeff , Farr Russ , Hughes Wade
Published: July 2024

With Internet of Things (IoT) now in the forefront of building construction and operation as well as plans to get people back into buildings post- COVID-19, it is more important than ever to ensure your cyber security strategy is able to keep up with advancements and protect your tenants and your assets. This paper will explain the cyber security risks inherent in a smart building and what you can do to address those risks from the very beginning with a well-designed strategy in line with the construction of a smart building or the retrofit of an existing building to be ‘smart’. You will understand not only the importance of a cyber smart strategy but also the overall approach and specific steps and components required to develop the strategy.
ESG/sustainable finance in securities lending
Authors: Stuber Heiko , Gertel Jacob
Published: July 2024

Today, more and more investment strategies are not only led by profit considerations but, also by the incorporation of environmental, social and governance factors and their effect on our planet and society. Sustainable investment strategies are not only limited to the relationship between client advisers and investors but also need to be considered in other business areas, such as lending/borrowing and securitisation/collateralisation. Achieving an effective incorporation of sustainability risks and opportunities to the regulatory framework requires collaboration between global and national policy makers, regulatory and industry bodies. This paper provides the current status regarding global developments — geographically, regulatory and industry driven — in incorporating ESG factors to the securities lending business/process, the current holistic regulatory environment and the current data requirements and challenges, together with suggested guidance for compliance personnel. As a final remark, all financial initiatives and regulations require data — key factors are generation, collection, enrichment, processing and distribution in a timely manner and of top quality — not only as part of the investor's advisory process, but also when it comes to the integration of ESG into the securities lending process.
Surprising risk partitioning impact on inventory optimisation : A case study
Authors: Tidmarsh Ed
Published: July 2024

This case study focuses on a gigantic iron ore mining operation with a large geographic footprint and located some distance inland in the outback of Western Australia. The mining company also owns and operates an ore shipping port on the coast. The mine management asked for quotes to build new larger inventory warehouses at the mine and port to house the stock stored out in the open and also to house the returned ‘squirrel’ stock from dispersed workshops. (Stock was illegally ‘squirrelled away’ to safeguard stock availability.) On investigation, it was found that the ‘squirrel’ stock of conveyor belt idlers, valued at a cost of about AUD$10m, contained a high percentage of ruined idlers due to inadequate outside storage at the mine workshops. On further investigation, it was found that the ‘squirrel’ stock was really a symptom of the lack of trust in the central store’s inventory management methodology and product availability. Inventory modelling results showed that improved risk-responsive stock levels could both increase confidence from workshop management, thereby reducing the desire to ‘squirrel away’ stock, and also affect the new warehouse space requirements. Risk-responsive stock levels turned out to be very capital-efficient and reduced many reorder points. Returning ‘squirrel’ stock would now need no increase in warehouse space and the new risk-responsive stock levels would, in fact, lead to a decrease in many stock levels. As a final outcome the risk modelling simulations showed that risk-trimmed stock levels removed the need to build new facilities. Furthermore, through more risk-appropriate stock levels, customer service and parts availability could be significantly improved. As a consequence, the desire to ‘squirrel away’ stock could also be reduced or eliminated.