bluuebunny/crossref_metadata_2025 huggingface dataset:
Improve employee engagement to retain your workforce
Authors: Tullar Jessica M. , Amick Benjamin C. , Brewer Shelley , Diamond Pamela M. , Kelder Steven H. , Mikhail Osama
Published: July 2015

Background:

Turnover hurts patient care quality and is expensive to hospitals. Improved employee engagement could encourage employees to stay at their organization.

Purpose:

The aim of the study was to test whether participants in an employee engagement program were less likely than nonparticipants to leave their job.

Methods:

Health care workers (primarily patient care technicians and assistants, n = 216) were recruited to participate in an engagement program that helps employees find meaning and connection in their work. Using human resources data, we created a longitudinal study to compare participating versus nonparticipating employees in the same job titles on retention time (i.e., termination risk).

Findings:

Participants were less likely to leave the hospital compared to nonparticipating employees (hazard ratio = 0.22, 95% CI [0.11, 0.84]). This finding remained significant after adjusting for covariates (hazard ratio = 0.37, 95% CI [0.17, 0.57]).

Practice Implications:

Improving employee engagement resulted in employees staying longer at the hospital.
TheNicrophorus vespilloidesgenome and methylome, a beetle with complex social behavior
Authors: Cunningham Christopher B. , Ji Lexiang , Wiberg R. Axel W. , Shelton Jennifer , McKinney Elizabeth C. , Parker Darren J. , Meagher Richard B. , Benowitz Kyle M. , Roy-Zokan Eileen M. , Ritchie Michael G. , Brown Susan J. , Schmitz Robert J. , Moore Allen J.
Published: July 2015

Testing for conserved and novel mechanisms underlying phenotypic evolution requires a diversity of genomes available for comparison spanning multiple independent lineages. For example, complex social behavior in insects has been investigated primarily with eusocial lineages, nearly all of which are Hymenoptera. If conserved genomic influences on sociality do exist, we need data from a wider range of taxa that also vary in their levels of sociality. Here we present information on the genome of the subsocial beetleNicrophorus vespilloides, a species long used to investigate evolutionary questions of complex social behavior. We used this genome to address two questions. First, does life history predict overlap in gene models more strongly than phylogenetic groupings? Second, like other insects with highly developed social behavior but unlike other beetles, doesN. vespilloideshave DNA methylation? We found the overlap in gene models was similar betweenN. vespilloidesand all other insect groups regardless of life history. Unlike previous studies of beetles, we found strong evidence of DNA methylation, which allows this species to be used to address questions about the potential role of methylation in social behavior. The addition of this genome adds a coleopteran resource to answer questions about the evolution and mechanistic basis of sociality.
Phylogenomic species tree estimation in the presence of incomplete lineage sorting and horizontal gene transfer
Authors: Davidson Ruth , Vachaspati Pranjal , Mirarab Siavash , Warnow Tandy
Published: July 2015

Background

Species tree estimation is challenged by gene tree heterogeneity resulting from biological processes such as duplication and loss, hybridization, incomplete lineage sorting (ILS), and horizontal gene transfer (HGT).

Mathematical theory about reconstructing species trees in the presence of HGT alone or ILS alone suggests that quartet-based species tree methods (known to be statistically consistent under ILS, or under bounded amounts of HGT) might be effective techniques for estimating species trees whenbothHGT and ILS are present.

Results

We evaluated several publicly available coalescent-based methods and concatenation under maximum likelihood on simulated datasets with moderate ILS and varying levels of HGT. Our study shows that two quartet-based species tree estimation methods (ASTRAL-2 and weighted Quartets MaxCut) are both highly accurate, even on datasets with high rates of HGT. In contrast, although NJst and concatenation using maximum likelihood are highly accurate under low HGT, they are less robust to high HGT rates.

Conclusion

Our study shows that quartet-based species-tree estimation methods can be highly accurate under the presence of both HGT and ILS. The study suggests the possibility that some quartet-based methods might be statistically consistent under phylogenomic models of gene tree heterogeneity with both HGT and ILS.
Muffin-tin potentials in EXAFS analysis
Authors: Ravel B.
Published: July 2015

Muffin-tin potentials are the standard tool for calculating the potential surface of a cluster of atoms for use in the analysis of extended X-ray absorption fine-structure (EXAFS) data. The set of Cartesian coordinates used to define the positions of atoms in the cluster and to calculate the muffin-tin potentials is commonly also used to enumerate the scattering paths used in the EXAFS data analysis. In this paper, it is shown that these muffin-tin potentials are sufficiently robust to be used to examine quantitatively contributions to the EXAFS data from scattering geometries not represented in the original cluster.
Isostructural organic–inorganic hybrid compounds: triethylcholine tribromidocadmate and triethylcholine tribromidomercurate
Authors: Wang Dong-Yan , Hou Xue-Li , Li Xue-Nan
Published: July 2015

In order to search for new anionic architectures and develop useful organic–inorganic hybrid materials in halometallate systems, two new crystalline organic–inorganic hybrid compounds have been prepared,i.e. catena-poly[triethyl(2-hydroxyethyl)azanium [[bromidocadmate(II)]-di-μ-bromido]], {(C8H20NO)[CdBr3]}n, (1), andcatena-poly[triethyl(2-hydroxyethyl)azanium [[bromidomercurate(II)]-di-μ-bromido]], {(C8H20NO)[HgBr3]}n, (2), and the structures determined by X-ray diffraction analysis. The compounds are isostructural, crystallizing in the space groupP21/n. The metal centres are five-coordinated by bromide anions, giving a slightly distorted trigonal–bipyramidal geometry. The crystal structures consist of one-dimensional edge-sharing chains ofMBr5trigonal bipyramids, between which triethylcholine counter-cations are intercalated. O—H...Br hydrogen-bonding interactions are present between the cations and anions.
Unusual hydrogen bonding inL-cysteine hydrogen fluoride
Authors: Minkov V. S. , Ghazaryan V. V. , Boldyreva E. V. , Petrosyan A. M.
Published: July 2015

L-Cysteine hydrogen fluoride, or bis(L-cysteinium) difluoride–L-cysteine–hydrogen fluoride (1/1/1), 2C3H8NO2S+·2F−·C3H7NO2S·HF or L-Cys+(L-Cys...L-Cys+)F−(F−...H—F), provides the first example of a structure with cations of the `triglycine sulfate' type,i.e.A+(A...A+) (whereAandA+are the zwitterionic and cationic states of an amino acid, respectively), without a doubly charged counter-ion. The salt crystallizes in the monoclinic system with the space groupP21. The dimeric (L-Cys...L-Cys+) cation and the dimeric (F−...H—F) anion are formedviastrong O—H...O or F—H...F hydrogen bonds, respectively, with very short O...O [2.4438 (19) Å] and F...F distances [2.2676 (17) Å]. The F...F distance is significantly shorter than in solid hydrogen fluoride. Additionally, there is another very short hydrogen bond, of O—H...F type, formed by a L-cysteinium cation and a fluoride ion. The corresponding O...F distance of 2.3412 (19) Å seems to be the shortest among O—H...F and F—H...O hydrogen bonds known to date. The single-crystal X-ray diffraction study was complemented by IR spectroscopy. Of special interest was the spectral region of vibrations related to the above-mentioned hydrogen bonds.
An evaluation of the link between subjects studied in hospitality courses in Cyprus and career success
Authors: Marneros Stelios , Gibbs Paul
Published: July 2015

Purpose

– The purpose of this paper, unprecedented in Cyprus in its scope and approach, is to investigate the importance level of the courses currently taught in hospitality programs of the country, as perceived by industry professionals.

Design/methodology/approach

– The research population included individuals currently holding full-time managerial positions in hotel establishments of Cyprus. In total, 500 questionnaires were administered to individuals working in 158 hotel establishments currently operating in the country. The surveys were personalized and addressed to each hotel’s general manager and two departmental heads. Descriptive and inferential statistics, namely frequencies, one-way analysis of variance withpost-hocmultiple comparison test (Tukey honesty significant difference) and multiple regression analysis, were utilized to analyze the data and answer the formulated research questions.

Findings

– For the purposes of the study, modules offered by local tertiary institutions fall into four broad categories: general education, languages, professional modules and business modules. Findings revealed that professional modules were ranked first, followed by business modules, languages and general education modules. The respondents’ gender, age, years of employment and functional area are the demographic characteristics that most significantly influence their perception regarding the importance of required competencies. Moreover, findings suggest that professional modules and languages are perceived by industry professionals as very important elements for career success in the hotel industry.

Originality/value

– Findings of this study may assist industry stakeholders in re-structuring the hospitality management curriculum, in an attempt to provide a more realistic and pedagogically sound learning experience to students which reflects the modern realities of the profession. Moreover, new knowledge created may inspire academic scholars to further investigate this topic from an array of different perspectives.
Embedding social innovation and social impact across the disciplines
Authors: Alden Rivers Bethany , Armellini Alejandro , Nie Ming
Published: July 2015

Purpose

– The purpose of this paper is to propose an attributes framework for embedding “Changemaker” – a university initiative for promoting social innovation and social impact – across the disciplines at the University of Northampton.

Design/methodology/approach

– The study is based on the authors’ (2015) phenomenographic study that proposed five different conceptions of Changemaker held by academic staff: (1) Changemaker as institutional strategy; (2) Changemaker as critical thinking, perspective shifting and problem solving; (3) Changemaker as employability; (4) Changemaker as social betterment; and (5) Changemaker as personal transformation. The present study explores pedagogic literature to identify skills, behaviours and attributes associated with each of these five categories.

Findings

– Findings from this literature review inform a set of Changemaker attributes, which offers a framework to consider skills and behaviours associated with the five conceptions of Changemaker.

Research limitations/implications

– The conceptions of Changemaker, that form the basis of the Changemaker attributes, represent the beliefs of teaching staff at the University of Northampton. Despite inherent limitations, the approach of using practice-based empirical findings to develop pedagogical tools may be of direct benefit to other education providers as they develop their own models for teaching and learning.

Practical implications

– The Changemaker attributes will be used by the University of Northampton during the design, approval and review of courses to ensure that social innovation and social impact is embedded across the disciplines. Academic staff can refer these attributes when designing assessments and for inspiration towards innovative teaching practice.

Originality/value

– The findings of this study will provide a point of reference for other higher education institutions as they look for guidance on embedding social innovation and social impact into their curriculum.
The effect of shipping knowledge and absorptive capacity on organizational innovation and logistics value
Authors: Lee Eon-Seong , Song Dong-Wook
Published: July 2015

Purpose

– The purpose of this paper is to examine what types of shipping knowledge are crucial in order for shipping companies to survive in dynamic business environment, and to investigate how the shipping knowledge affects the company’s performance (i.e. organizational innovation and logistics value). This paper also diagnoses the moderating effect of absorptive capacity on the relationship between the shipping knowledge and its effectiveness.

Design/methodology/approach

– Based on the literature, a theoretical framework and relevant hypotheses are established so as to show associated relationships between shipping knowledge, absorptive capacity, and organizational innovation and logistics value. Data are collected for an empirical analysis and a moderated hierarchical regression analysis is conducted to test the hypotheses.

Findings

– Results show that a high level of shipping knowledge has a positive influence on the organizational innovation and logistics value of shipping companies. The findings also indicate that, while the absorptive capacity of shipping companies moderates the positive impact of shipping knowledge on the logistics value, it directly affects the improvement of organizational innovation.

Research limitations/implications

– This research verifies that effective knowledge management of shipping companies plays a significant role in developing organizational innovation and improving logistics performance. The research findings provide shipping companies with a strategic insight into the identification of critical sources for competitive advantage and greater organizational performance from an organizational learning perspective.

Practical implications

– This line of research is served as an indicator of a good strategic direction for the practitioners engaged in the maritime transport and logistics industry, in order for them to become better integrated entities in a global logistics system as well as maximize their competitive advantages.

Originality/value

– This paper makes the first attempt in its kind at empirically examining the types of shipping knowledge and its overall effectiveness in terms of the improvement of organizational innovation and logistics value. The moderating role of absorptive capacity on the impact of knowledge on organizational performance has also been initiated in the maritime logistics research.
Two dimensions of service: a single carrier analysis
Authors: Johnston Ahren
Published: July 2015

Purpose

– The purpose of this paper is to investigate the cost of improving service to a motor carrier in the intermodal market. The paper further seeks to validate the existence of two dimensions of service with differing impacts on costs. The physical capacity dimension is related to the traditional view that higher quality costs more and the human performance dimension is related to the production management view that higher quality can actually save money by reducing the need for scrap and rework.

Design/methodology/approach

– To determine the cost of improved service, a translog cost function that included variables for each of the two dimensions of service quality was estimated. Because the data were centered prior to estimation, the first-order coefficients are interpretable as elasticity of cost with respect to quality.

Findings

– Results of estimation show that improvements to the physical capacity dimension lead to higher costs and improvements to the human performance have no significant impact on costs.

Research limitations/implications

– The major limitation of this study is that it is restricted to a single carrier and total costs were allocated according to transit time not specific costs.

Practical implications

– Results of this study would help a carrier or other service provider determine which aspects of service to focus on in order to improve service with minimal impact on costs.

Originality/value

– The value of this paper lies in verifying the existence of two dimensions of service and estimating how they impact costs.
Exploratory analysis on the relationship between strategy and structure/processes in supply chains
Authors: Nakano Mikihisa
Published: July 2015

Purpose

– The purpose of this paper is to provide some empirical evidence of the relationship between strategy and structure/processes in supply chains on the basis of the results of an exploratory analysis using survey data from Japanese manufacturers.

Design/methodology/approach

– This study explores the differences of structure/processes among the four supply chain strategies, that is, efficient, responsive, efficient/responsive, and traditional. Specifically, this study conducts a one-way analysis of variance of the structure/process variables by supply chain strategies.

Findings

– As the results of exploratory analysis including follow-up interviews with survey respondents, this study found many differences between traditional and efficient/responsive firms on process variables. With regard to structure variables, the existence of a supply chain management department, which is a variable of internal structure, in responsive and efficient/responsive firms is statistically more likely than in efficient firms. In addition, this study found significant differences between efficient and responsive firms, and traditional firms on some variables of external structure.

Research limitations/implications

– The results of this study explain why efficient/responsive firms can achieve high level of customer service and low operating cost, which is demonstrated by Qi et al. (2009). In addition, this study statistically ensures the validity of Stavrulaki and Davis’s (2010) proposition that firms with agile strategy tend to conduct opportunistic collaboration or have collaborative barriers with their suppliers because of their flexible supply base.

Originality/value

– This is the first empirical study that explores the relationship among management elements in supply chains including not only strategy but also structure and processes. Through this study, it is implied that the strategy-structure-processes-performance paradigm adopted in this study is useful for exploring the patterns of other management elements that fit in with supply chain strategies.
Using a transport portfolio framework to reduce carbon footprint
Authors: Liljestrand Kristina , Christopher Martin , Andersson Dan
Published: July 2015

Purpose

– The purpose of this paper is to develop a transport portfolio framework (TPF) and explore its use as a decision support tool for shippers wanting to improve their transport system in terms of reducing their carbon footprint.

Design/methodology/approach

– The TPF has been designed on the basis relevant theoretical frameworks in logistics and thereafter tested and further developed by the use of empirical data from a case study. Quantitative methods are used to find patterns in the shipment statistics for import flows obtained from a food retailer and carriers.

Findings

– The TPF highlights different avenues for decreasing the carbon footprint, by identifying the product flow characteristics that might affect modal split and load factor, and it is believed that these can help shippers’ intent on analysing the largest potential for improvement. This potential is estimated based on how the key variables, modal split and load factor, can be improved.

Practical implications

– Shippers can use the TPF as a decision support tool in their efforts to reduce their carbon footprint by: structuring complexity, managing data and finding effective solutions.

Social implications

– Reducing emissions is an increasingly important priority for shippers and the TPF helps them to direct their efforts towards approaches that have a substantial impact.

Originality/value

– The TPF provides an opportunity to match different approaches for improving the environmental performance with the potential for reducing carbon footprint in shippers’ transportation networks, by taking into account the complexity of logistics network.
Environmental sustainability of logistics service provider: an ANP-QFD approach
Authors: Lam Jasmine Siu Lee , Dai Jing
Published: July 2015

Purpose

– The purpose of this paper is to propose a methodology with systematic metrics for logistics service providers (LSPs) to develop their environmental sustainability performance in the context of green supply chain management.

Design/methodology/approach

– An integrated analytical approach which combines analytical network process (ANP) with quality function deployment (QFD) is proposed to develop LSPs’ environmental sustainability performance. In the approach, QFD is used to translate customer requirements (CRs) for “green” concerns into multiple criteria for LSP’s design requirements (DRs). ANP is used to analyze the inter-relationships among the various CRs and DRs.

Findings

– The effectiveness of the proposed approach is demonstrated by applying it to a global LSP. A case study shows how the proposed “ANP-QFD” technique can be deployed to understand customers’ expectation for environment management and develop tactics and measures with the aim to achieve the desirable outcome for LSPs’ environmental sustainability performance.

Practical implications

– Firms that emphasize sustainability as a competitive priority will benefit by communicating sustainability efforts to customers. Therefore, “ANP-QFD” is an integrative method which helps develop LSPs’ environmental sustainability performance by enabling logistics managers incorporate the “voice” of customers for environmental concerns into their decision-making process. The study demonstrates how to develop LSPs to be greener in order to realize the requirements of green supply chains. The proposed integrated approach can also be applied in other decision-making scenarios for effective green supply chain management.

Originality/value

– Various approaches that can deal with multiple and conflicting criteria have been adopted for LSP assessment in the literature. However, they fail to include the impact of business objectives and the requirements of company stakeholders (customer in this study) in the identification of performance criteria for LSP. They also did not incorporate the environmental sustainability perspective. This paper contributes to the emerging research topic of environmental sustainability in logistics and supply chains by tackling these inadequacies in the literature. The study facilitates LSPs and the supply chains they serve in achieving better economic and environmental performance, thus leading to truly sustainable outcomes.
Friends and fellow travelers: comparative influence of review sites and friends on hotel choice
Authors: Duffy Andrew
Published: July 2015

Purpose

– This paper aims to examine when travelers are more influenced by friends (word-of-mouth [WOM]) with limited knowledge of hotels but an understanding of the traveler, and when by review sites (electronic word-of-mouth [eWOM]) which have immense experience of hotels but cannot know the individual traveler. Sites such as TripAdvisor® offer millions of reviews, and travelers often reduce that to a manageable amount by focusing on reviews by writers who show homophily, i.e. are similar to them in terms of travel interests. These sites represent a form of eWOM recommendation; what is not clear is how much they replace or augment traditional WOM.

Design/methodology/approach

– Dual-method content analysis of semi-structured interviews with a heterogeneous purposive sample of regular users of TripAdvisor (N = 30), followed by a survey of TripAdvisor users (N = 237).

Findings

– Friends were considered the most credible information source, although friends showing greater homophily were more valued than others. However, in some circumstances, subjects found eWOM more credible: when they wanted greater certainty in their hotel choice, so complete information was important; when the hotel was for a special occasion or special people; and for feelings of empowerment. Most subjects compared all sources rather than relying on one.

Originality/value

– This study reminds hotel managers that while eWOM is accessible and analyzable, it may not fully represent guests’ opinions; hotels’ marketing strategy should balance it with other recommendation networks. As guests compare sources, consistency in all forms of customer engagement is also essential.
The impact of destination images on tourists’ decision making
Authors: Al-Kwifi Osama Sam
Published: July 2015

Purpose

– The purpose of this paper is to explore the influence of destination images on tourists’ behavioral intention to select a destination for their next vacation. Most of previous studies investigated this relationship by interacting with tourists during their stay in the destination. However, this research examines the impact of destination images before tourists visit a destination, using functional technological-oriented magnetic resonance imaging (fMRI) approach to track brain activation during the decision to select a destination.

Design/methodology/approach

– The proposed model is adopted from the theory of planned behavior. Study participants divide a set of hotel destination images into two groups: attractive and non-attractive destination images. A blocked design experiment was used during fMRI scan to track brain activities resulting from presenting the two groups of images to participants, and record the strength of their intention to visit the attractive destination.

Findings

– The level of brain activation at the ventromedial prefrontal cortex (vmPFC) increased when participants were asked to assess the attractive destination images compared with the level of activation for non-attractive ones. Also, the positive attitude toward an attractive destination led to higher intention to visit that destination.

Research limitations/implications

– This study enhances the authors’ understanding of how tourists analyze destination images to reach a decision on future action. It can also be used to help destination managers define an advertisement strategy that makes their destination more attractive.

Originality/value

– Although the literature reports considerable research on destination image and its influence on tourists intention, this is the first exploratory study to use the fMRI technology to investigate tourists’ attitude toward destination images.
Relationships between perceptions of virtual destination environment, satisfaction and loyalty
Authors: Yüncü Deniz
Published: July 2015

Purpose

– This paper aims to clarify the relationships between virtual destination environment factors and visitors’ satisfaction and loyalty. Virtual destination environment factors are based upon Kaplan and Kaplan’s preference matrix. Kaplan and Kaplan (1982) developed a preference matrix to describe how people use information to satisfy their needs of making sense and exploration in a physical environment. According to the model, while coherence and legibility help one to understand the place, variety and mystery landscape encourage exploration. Each of the factors can be associated with elements of the virtual destination environment.

Design/methodology/approach

– The data were collected from 170 users who visited My Destination Barcelona Facebook page. Exploratory and confirmatory factor analyses, as well as structural equation modelling (SEM) were used to analyze the data.

Findings

– The study explored the relationships between virtual destination environment, satisfaction and loyalty based on the Kaplan and Kaplan’s preference matrix. According to the findings, when the virtual destination environment includes a variety of visuals and enough information related to the destination, and at the same time, when it includes environmental factors which stimulate curiosity, excitement and entertainment, the virtual destination environment will provide visitors’ satisfaction and loyalty.

Research limitations/implications

– Several limitations of the present study should be mentioned. First, data from this study were collected from visitors of only one destination Facebook page (My Destination Barcelona) as a virtual destination environment. Second, although the sample size (N= 170) in the study seems enough for SEM, it is quite low. In addition, the use of a convenience sampling approach could decrease external validity. Thus, future studies should consider developing a systematic design to better represent the population.

Originality/value

– This paper examines how online visitors perceive virtual destination environment and how perception directly influences visitors’ satisfaction feelings and indirectly affects their loyalty.
Predictors of avoidance towards personalization of restaurant smartphone advertising
Authors: Nyheim Peter , Xu Shi , Zhang Lu , Mattila Anna S.
Published: July 2015

Purpose

– This paper aims to examine the effect of privacy concern, irritation and personalization on Millennials’ perceptions of personalized smartphone advertising avoidance in a restaurant context. The hospitality industry has witnessed a huge surge in mobile activity over the past few years. Mobility opens up a new communication channel and allows industry to connect with their guests in a more personalized way. However, not all customers welcome the personalized advertisements.

Design/methodology/approach

– Data were collected from 159 Millennials enrolled in a large state university in the Eastern USA using an online self-administered survey. These Millennials were asked to use a restaurant’s smartphone application for 30 days and then complete a survey based on their perceptions of personalized advertising. Descriptive analysis, reliability, factor analysis and regression analysis were used to evaluate the relationships among the four constructs: privacy concern, irritation, personalization and advertising avoidance, with the first three variables as predictors and advertising avoidance as an outcome.

Findings

– The results suggest that advertising irritation is positively related to advertising avoidance, perceived personalization is related with less advertising avoidance, while privacy concern is not related to advertising avoidance.

Originality/value

– Although advertising avoidance has previously been studied for the past few decades, little research has explored the underlying mechanisms of the Millennials’ avoidance of personalized smartphone advertising in a restaurant context. The current research suggests information pertinent to strategies for marketing personalized smartphone advertisement for restaurant companies.
Using social media in hotel crisis management: the case of bed bugs
Authors: Liu Bingjie , Pennington-Gray Lori , Klemmer Louisa
Published: July 2015

Purpose

– The purpose of this paper is to provide greater insights into the-state-of-the-art in crisis management and aid in better response to health-related crises, with a specific focus on the hotel industry. This study extends the tourism crisis management model to include social media, concerning the role of monitoring and responding.

Design/methodology/approach

– This study enhances the classic 4R (readiness, reduction, response and recovery) crisis management model to include social media for hotels facing a bed bug crisis and/or other health-related crises.

Findings

– This paper discusses the use of social media at different phases of managing a bed bug crisis, which include risk reduction, readiness, response and recovery. Recommendations are also provided for hotel managers to combat health-related crises that are fought out on social media.

Practical implications

– Social media has helped to bridge the communication gap between customers and hotels. Bed bug infestations are a growing health crisis, and they have obtained increasing attention on social media sites. Without managing this crisis effectively, bed bug infestation can cause economic loss and reputational damages to hotel properties, ranging from negative comments and complaints, to possible lawsuits. Thus, it is essential for hoteliers to understand the importance of social media in crisis communication, and to incorporate social media in hotels’ crisis management plans.

Originality/value

– This study serves as one of the first attempts in the hospitality field to offer discussions and recommendations on how hotels can manage the bed bug crisis and other crises of this kind by incorporating social media into their crisis management practices.
RICS futures: turning disruption from technology to opportunity
Authors: Cook Daniel
Published: July 2015

Purpose

– Change is a constant for all to deal with. The rise of the internet, growth of mobile and subsequent creation of ever greater volumes of data are all contributing to major societal changes that have been seen over the past two decades and is expected to continue. This paper is based upon presentations given at the 2015 RICS/SPR Cutting Edge conference and subsequent discussion including RICS Director Strategy Daniel Cook, Arup, Associate Josef Hargrave and Hometrack Research Director Richard Donnell. The paper aims to discuss these issues.

Design/methodology/approach

– In addition to the Cutting Edge event, the discussion was based upon themes identified in RICS research undertaken between 2012 and 2014. This work identified the key trends related to technology in the land and built environment sector and proposes some areas where the implications will be felt as well as actions needed by the sector, professional bodies, firms and individuals to manage challenges and successfully take new opportunities. In-depth interviews for markets in UK, India and China have also been conducted. A number of events held have specifically looked at the impact of technology on the built and land professionals of the future. The authors have also reached out to SMEs, those from rural locations and different age groups to ensure the authors take a wide view. The approach has been: to be international, intergenerational and collaborative; consider views both from inside and outside of the surveying profession and create tangible outcomes and actions.

Findings

– It is clear the built and natural environment professions need to work much more closely with the technology sector to partner, collaborate and build new skills that bring together people, place and technology within the context of professional advisory services. This will be vital as the author seeks to successfully integrate people, technology and place across cities and natural environments of the future.

Practical implications

– Going forward, there is major change impacting from the rise of digital technology. There will also be major new opportunities from boosting productivity with new construction techniques to creating value from big data. One of the main areas of impact will be changes to job roles and business structures, requiring continuous learning and greater flexibility and adaptability.

Originality/value

– This piece reflects and builds on key themes from our discussion. It also draws on many pieces of existing industry research this detail including the full report “Our changing world; let’s be ready” can be found at www.rics.org/changingworld
Sustainable energy management
Authors: Stritih Uroš , Paksoy Halime , Turgut Bekir , Osterman Eneja , Evliya Hunay , Butala Vincenc
Published: July 2015

Purpose

– Bilateral project with Slovenia and Turkey with the title thermal energy storage for efficient utilization of solar energy was the basis for this paper. The paper aims to discuss this issue.

Design/methodology/approach

– The paper is the review of solar thermal storage technologies with examples of use in Slovenia and Turkey.

Findings

– The authors have found out that compact and cost effective thermal energy storage are essential.

Research limitations/implications

– Research on the field of thermal energy storage in Slovenia and Turkey is presented.

Practical implications

– The paper presents solar systems in Slovenia and Turkey.

Originality/value

– The paper gives information about the sustainable energy future on the basis of solar energy.
The embedded librarian as an entrepreneur in a startup university
Authors: Pun Raymond
Published: July 2015

Purpose

– The purpose of this paper is to explore the various roles of academic librarians in a particular startup university and how they embrace the “entrepreneurial spirit” by collaborating with many departments as the “embedded librarian”. The paper examines how embedded librarians can become entrepreneurs in generating new opportunities, collaborations and support within this university and through several departments. The paper also suggests how librarians can become embedded and entrepreneurial in academic librarianship.

Design/methodology/approach

– The approach of this paper is to explore several case examples of how librarians who are embedded in a startup university demonstrate and possess the “entrepreneurial spirit” that redefine traditional roles of a librarian by opening up new opportunities for collaboration and support.

Findings

– The paper finds that these case examples can serve as paradigms for other librarians to become entrepreneurs in their universities or communities; these examples also show that librarians can and must adapt to new changes whether they are economic, political, social or technological: librarians can be innovative and entrepreneurial in startup or non-startup environments.

Originality/value

– The paper examines how librarians, particularly embedded ones in a department, can be entrepreneurs that can add tremendous value to the university and community in a way that transcends and redefines traditional roles of librarians.
Academic libraries as community resource partners for entrepreneurs
Authors: Griffis Patrick
Published: July 2015

Purpose

– The purpose of this paper is to provide examples and best practices of an academic library’s strategy of collaborating with community agencies in assisting community entrepreneurs.

Design/methodology/approach

– This conceptual paper reflects on the evolution of a new service role for an academic library in providing outreach to community entrepreneurs and is limited to the best practices and lessons learned of one academic library.

Findings

– This conceptual paper reflects on an academic library’s outreach strategy for assisting community entrepreneurs; collaboration with community agencies is featured as a best practice with examples and lessons learned.

Originality/value

– A recent national study of academic business librarians’ outreach to entrepreneurs has established collaboration with community agencies as an effective service strategy. This conceptual paper reflects on the use of this strategy in a specific academic library’s outreach efforts to community entrepreneurs.
Mitigating reputational risks in supply chains
Authors: Petersen Henry L. , Lemke Fred
Published: July 2015

Purpose

– The purpose of this paper is to explore reputational risk that are borne in the supply chain and contribute to this contemporary but growing research stream.

Design/methodology/approach

– First, a theoretical framework is provided to help in the characterisation of reputational risks and how they impact supply chain members that may be multiple tiers away from the manufacturer. Then, semi-structured interviews were conducted with practitioners who were familiar with reputational risks and who were engaging in varying mitigating techniques. Cognitive modelling was utilised to report the findings.

Findings

– The practitioners in this paper were very familiar with the risks and were active in varying mitigating practices as budgets and resource constraints would allow. The brevity of the risks identified and the significance of specific risks with how they impact a reputation was revealed. Mitigation is an ongoing and haphazard process with very little information available as would be expected with a typical risk management approach.

Research limitations/implications

– This paper serves to provide practitioners insight into the varying methods used by firms with supply chain members that number in hundreds. Based on our findings, a recommendation was made that utilise corporate social responsibility as a foundation that is proposed to address a number of risks including those related to price, availability and quality. The limits of this work are that it is specific to a select group of practitioners specialised in this area. Although the information is rich, it is not generalisable.

Originality/value

– This paper makes a significant contribution to the literature by providing insight into the perceptions of practitioners who make decisions on mitigating reputational risks. The results suggest that this is a very new area of management that is striving to find a way to minimise their exposure.
The function of repeating: The relation between word class and repetition type in developmental stuttering
Authors: Buhr Anthony P. , Jones Robin M. , Conture Edward G. , Kelly Ellen M.
Published: July 2015

Background: It is already known that preschool‐age children who stutter (CWS) tend to stutter on function words at the beginning of sentences. It is also known that phonological errors potentially resulting in part‐word repetitions tend to occur on content words. However, the precise relation between word class and repetition type in preschool‐age stuttering is unknown.

Aims: To investigate repetitions associated with monosyllabic words in preschool‐age CWS. Specifically, it was hypothesized that repetition type should vary according to word class in preschool‐age CWS and children who do not stutter (CWNS).

Methods & Procedures: Thirteen preschool‐age CWS and 15 preschool‐age CWNS produced age‐appropriate narratives, which were transcribed and coded for part‐word repetitions (PWR) and whole‐word repetitions (WWR) occurring on monosyllabic words. Each repetition type was also coded for word class (i.e., function versus content).

Outcomes & Results: Results indicated that although CWS and CWNS were significantly more likely to produce PWR on content words, this tendency did not differ between the two talker groups. Further, CWS and CWNS did not differ in their tendencies to produce PWR versus WWR overall, but the tendency to produce repetitions on function words was significantly greater for CWS versus CWNS.

Conclusions & Implications: Findings are taken to suggest that repetitions of monosyllabic words in young children are not easily explained from the perspective of phonological errors, but may instead be considered from an incremental planning of speech perspective.
Clinician perspective on parental empowerment in family‐based treatment for adolescent anorexia nervosa
Authors: Dimitropoulos Gina , Freeman Victoria E. , Lock James , Le Grange Daniel
Published: July 2015

This qualitative study explored which core principles of family‐based treatment (FBT) for adolescents with anorexia nervosa (AN) are perceived as most necessary for FBT to be effective in clinical practice. Paediatric interdisciplinary teams were recruited to discuss the delivery of FBT in eating disorder programmes in Ontario, Canada (N = 6). Thematic analysis was used to analyze the data generated from focus groups. Three major themes emerged: (i) parental empowerment (PE) is the most salient principle of FBT; (ii) various adolescent, parental and family factors are viewed as interfering with or enhancing PE; (iii) a variety of clinical interventions are utilized by clinicians to cultivate and increase PE. PE is identified as essential for adolescents with AN to successfully recover. Greater focus on addressing barriers to empowering parents is needed throughout FBT. Future studies should include measurements of PE to ascertain effects on treatment outcomes. Training and supervision protocols focused on promoting PE are recommended.

Practitioner points

PE is the most salient principle of FBT.

Strategies to enhance PE in phase 1 are imperative if there has been a long illness duration or parents experience mental health issues/burnout.

Special clinical attention to individual factors is recommended: comorbid diagnoses, affect dysregulation and enduring eating disorder symptoms.

Efforts to enhance parental involvement throughout the treatment is paramount to supporting adolescents to recover from AN.
Psychological symptoms among parents of adolescents with anorexia nervosa: a descriptive examination of their presence and role in treatment outcome
Authors: Forsberg Sarah , Darcy Alison , Bryson Susan W. , Arnow Katherine D. , Datta Nandini , Le Grange Daniel , Lock James
Published: July 2015

Parent psychological symptoms were examined in a randomized controlled trial comparing family‐based treatment (FBT) and adolescent‐focused therapy (AFT) for anorexia nervosa, and were explored across treatments and in relation to treatment outcomes. Moderator and mediator analyses were completed with parent symptoms as predictors and weight remission and recovery status as outcome variables. Few parents had clinically significant symptoms at presentation. At the end of treatment (EOT), parents had decreased psychological symptoms in both treatment arms. Higher baseline levels of overall maternal symptomology and improvement in maternal symptomology were non‐specific predictors of adolescent weight outcome at EOT and 12‐month follow up. Mothers with few to no depressive symptoms had children with the greatest improvement in weight at EOT when assigned to family treatment. In sum, parent symptoms did not appear to negatively impact on the treatment outcome among adolescents with anorexia nervosa.

Practitioner points

Parent involvement is considered best practice in the treatment of adolescent anorexia nervosa (AN).

There are limited data on psychological symptoms among parents of individuals with AN, and their impact on treatment outcome.

Among a sample of adolescents with AN, parent psychological symptoms improved across individual and family treatment.

Future studies may wish to explore the impact of maternal depression on refeeding efforts in family‐based treatment.