bluuebunny/crossref_metadata_2025 huggingface dataset:
From global to local: The case of migration and urban identity for regenerative city transformations
Authors: Cheshmehzangi Ali , Munday Rupert
Published: July 2024

Migration often plays a major part in urban regeneration approaches. It also plays a part in how city environments can revitalise their identities. Migration is recognised as part of urban change and city life, through which we can potentially strengthen the ‘multiplicity’ of the city not only as a character but as a quality in city life. Existing studies on migration and cities mostly look into specific projects that address examples of city transformations, urban revitalisation, economic growth and reversing the urban decline. Nonetheless, there are negative perceptions against migration, or the growing migration, in cities across the world. This paper explores the regenerative transformations of the Spitalfields district in the city of London, UK. Through this case study, the paper aims to debate the position of migration in city environments, and how it can help to regenerate communities in a healthy way. It also highlights the importance of urban identity and how it forms new socio-spatial polity through different phases of development. Findings from this study are novel discussions around the discourse of migration and cities, particularly from the urban identity regeneration perspective. Therefore, this study contributes to the field of urban regeneration from the perspective of migration and urban identity.
Good intentions in risk management and the LDI crisis
Authors: Walker Martin
Published: July 2024

This paper describes the part played by repo trading, collateral management and liability driven investment (LDI) strategies (each of which was designed to improve the management of risk) in amplifying the crash in gilt prices following the 23rd September, 2022 UK mini-budget. This was a crisis that ultimately led to the resignations of the British Prime Minister and Chancellor of Exchequer as well as the announcement by the Bank of England of a willingness to spend up to £65bn intervening in the gilt market.1 It argues that neither the government nor the LDI funds were solely responsible for the crash and that the fragilities in the UK financial system had gradually built up over a number of decades. It also looks at the lessons that could potentially be learned by financial institutions using repo trading or collateral management as well as the potential lessons for policy makers in government and regulatory bodies.
The disaster after the disaster: The quicksand of post-disaster recovery funding
Authors: Martinet Michael E.
Published: July 2024

The incidence of natural disasters is on a steep rise, as are the costs associated with recovering from such incidents. Financially, this trend is unsustainable. In the USA, for example, severe reductions have been imposed on the grant funds available for distribution by the Federal Emergency Management Agency. Compounding this, failure to understand the intricacies of complex and ever-changing federal regulations can lead to costly ‘take-backs’ by funding agencies. This paper discusses the importance of establishing a disaster cost-recovery strategy before disaster strikes. Such a strategy will increase the amount of financial assistance received and retained. The paper also discusses how understanding the differences between disasters and catastrophes can simplify the challenges of financial recovery. The paper proposes 11 principles of disaster cost recovery, and explains how applying these principles can make the process less complicated and less stressful. While the paper focuses on the US experience, many of the principles discussed translate to other countries. All governments are bureaucracies, and all bureaucracies have their rules to be followed, especially when it comes to handing out money. When spending government funds, providing adequate and detailed documentation is a fact of life.
Discovering the video streaming behaviours of Millennials during a pandemic
Authors: Gerkins Sarah , Cronin-Gilmore Julia
Published: July 2024

The COVID-19 pandemic changed the television and movie streaming habits of Millennial consumers. This study examines the streaming services Millennials subscribe to, which features are important to them, the genres they are watching, the technology they use for streaming, how much content they stream, how these categories have changed during the COVID-19 pandemic and what they anticipate in the future regarding streaming. A survey and focus group were conducted, and the data revealed that 96 per cent of respondents subscribe to at least one video streaming service. Overall, streaming has increased for the surveyed Millennials since March 2020. Streaming businesses and advertisers will be interested to learn about the high expectations that Millennials have for personalisation in their entire streaming experience even, and especially, during a pandemic. Furthermore, the qualitative results expose how motives for streaming have changed and fluctuated as a result of the pandemic.
Using mobile interviews to conduct product evaluations
Authors: Cape Pete
Published: July 2024

Innovation may not necessarily be about doing something new. Often it is a case of simply doing something better, perhaps using new technology. This paper discusses the nature of innovation in market research before outlining a new approach to conducting product evaluations, both shelf tests and in-home usage tests. Simply by asking participants to take the survey using their mobile phones changes the location of the test to better match the real consumption occasion and by asking participants to undertake a shopping mission, one makes the shelf test real. Moving closer to reality is, in the opinion of this author, a means to obtaining better data.
The effect of COVID-19 on Hartsfield–Jackson Atlanta International Airport, and resumption of operations
Authors: Ayers Scott M. , Crawley Derrick
Published: July 2024

The COVID-19 pandemic has introduced a new invisible workplace hazard into our airport environment. In response, our management team applied a systematic approach in developing strategies to minimise risks and impacts to this imminent threat. Extensive efforts were focused on amending our emergency planning and continuity of airport operations to facilitate and support airline and concessionaire’s service levels. This paper discusses how, while developing our facility pandemic response plan and restoration strategies, our management team has integrated various safety-management principles, such as policy, safety assurances, communication and risk-management approaches, to reduce and mitigate employee and passenger risk and exposure. As we look towards a vaccine and recovery, our safety resiliency improved with more proactive actions including continuity of business operations, technology enhancements, online training, teleworking, virtual meetings and stakeholder collaborations and building a robust, resilient, active Safety Management System adaptive to any emergency such as COVID-19.
Managing climate change risks: The role of governance and scenario analysis
Authors: Clerc Laurent
Published: July 2024

Climate-change and environmental risks, as illustrated by extreme weather events and biodiversity losses, pose a fundamental threat to humanity. Calls for action have intensified and pressures on the financial sector have significantly increased. As a result, environmental, social and governance (ESG) disclosures and risk assessment have improved. In this context, this paper highlights the crucial role of governance and scenario analysis in enhancing the effectiveness of climate-change and environmental risk management. Concrete examples are given, drawing on some results of the unprecedented ACPR pilot climate exercise, to illustrate the importance of scenario analysis.
A review of influential factors for core city area development processes
Authors: Soni Akansha , Sharma Puneet
Published: July 2024

Old urban settlements showcase a distinct cultural and social image in their core areas. These core areas have played a vital role in the city development process for centuries. With rapid urbanisation the core areas of these cities are losing their identity and importance. Their economic viability and sociocultural significance are diminishing gradually. Various revival and renewal projects have been undertaken to bring back the lost social and visual character of these areas. This paper presents a critical review of core city area development processes implemented in the last decade, 2011–20. The paper identifies a number of factors that have influenced the development strategies of core city areas. The results of this review are represented using a comprehensive matrix. The major factors that are considered are the social, economic, environmental, cultural and heritage, governance, built environment and accessibility aspects of the development strategies. The social and built environment aspects were found to be the most important factors to take into consideration when undertaking core area development processes in cities.
Ethics in Artificial Intelligence: A disjoint between knowing and acting
Authors: Chang Henry
Published: July 2024

While artificial intelligence (AI) is changing our daily lives, its impacts and risks to privacy remain one of the top agendas in its developments. As AI frequently relies on massive and seemingly irrelevant data to discover insights that are sometimes unexpected, the technology is at odds with the traditional data protection principles of data minimisation and transparency. Aware of the challenge, data protection authorities (DPAs) are looking for a paradigm shift in how personal data privacy may be respected in the AI era. Now many of them have started to advocate the idea of the ethical use of AI. There is evidence, however, to suggest that there is a disjoint between knowing the importance of ethics and acting ethically. This paper describes the current efforts by DPAs in promoting ethics in AI, discusses the flux concept of ethics, suggests the reasons behind the disjoint between the ethical ‘knowing’ and ‘acting’, and proposes how education, promotion of desired behaviours and a cross-functional approach may help bridge the gap.
Governance for digital asset management
Authors: Mcgraw Dan
Published: July 2024

Strategy is key when implementing digital asset management systems, and if organisations are not careful to take an efficient approach to DAM at the implementation stage, they can find themselves with a less-than-efficient DAM system. This article explores the need for governance of DAM initiatives, and the different approaches to take when implementing a DAM system.
A mindfulness toolkit to optimise incident management and business continuity exercises
Authors: De Allicon Karina
Published: July 2024

Mindfulness is the daily practice of noticing our present moment experiences (thoughts, emotions and physical sensations) with curiosity, non-judgment and equanimity (accepting what is). Scientific research shows that the regular practice of mindfulness can help lower stress, boost the immune system and increase productivity. Recognising these benefits, companies such as Google, Nike and Goldman Sachs have incorporated mindfulness programmes into the workplace. Among the positive results reported, these companies have observed a reduction in sick leave, improved collaboration between employees, and projects being completed more effectively. But these are only some of the benefits that mindfulness can offer. Other advantages include improved emotional regulation and better decision-making during a crisis. This suggests that those C-level executives and recovery teams who play key roles in restoring mission-critical processes following business-disruptive events would benefit from mindfulness training. This paper will explore how and why mindfulness can help optimise incident management, the training tools required, and how to build mindfulness into a business continuity management training and exercise programme.
Innovative yet robust supervision in a rapidly changing payments landscape
Authors: Kosse Anneke , Hielkema Petra
Published: July 2024

The payments landscape is constantly changing, and developments are accelerating. One of the main driving forces is technological innovation. Although it is a source of opportunities, technological innovation poses challenges to the robustness and efficiency of the payments system and financial stability in general. This paper describes how De Nederlandsche Bank (DNB) facilitates the positive contribution of technological innovation in payments, while ensuring the risks are properly monitored and addressed. It highlights how DNB endeavours to promote an innovative climate through an InnovationHub and Regulatory Sandbox, and dives into the challenges of the growing complexity and fragmentation of the payments landscape and increased vulnerability to cyberattacks. The paper further discusses DNB’s role in finding a right balance between innovation, safety and privacy, especially given the expected changes arising from the new Payment Services Directive (PSD2). Finally, the paper demonstrates how DNB takes advantage of technological innovation by employing advanced innovative techniques in its daily work.
Enhancing the links between risk appetites and risk processes embedded in the business
Authors: De Villiers Getz Liezl
Published: July 2024

Risk management is consistently evolving and revolutionising the manner in which we manage and grow businesses. A few years ago ‘risk appetite’ was merely a theoretical concept. Now this concept manifests itself as the nervous systems of companies whereby risk appetites are developed for the major risk groups using sound practice guidance; documented in risk appetite statements (RAS). The recent Klynveld Peat Marwick Goerdeler (KPMG) ‘Risk and ICAAP benchmarking survey1 in 2017 tell us that there are disconnects between risk appetites and risk taking activities. Resolving this disconnect is a powerful empowerment tool enabling faster and more efficient strategic growth in a responsible manner. PricewaterhouseCoopers (PWC) also issued a survey2 in 2017, ‘Managing risks from the front line’, stating that empowering employees in a risk aware manner enables a more engaged first line rigorously balancing decisions between risk and strategy. This ultimately results in better net profits and stakeholder (including customer) experience. Companies who have integrated risk appetites with risk taking activities thereby moving risk management into first line reported better performance than those who have not. The methods described in this paper enhance the links between risk appetites and risk taking activities, promoting healthy growth aligned to the above survey results. It transforms a firm from being reactive to becoming strategic and proactive.
Understanding your supply chain to reduce the risk of supply chain disruption
Authors: Wildgoose Nick , Brennan Patrick , Thompson Simon
Published: July 2024

Supply chains are at the heart of the way in which organisations operate and compete today; they also play a critical role in overall organisation performance. In the context of increasingly complex and global supply chains, the actions taken to drive down costs are likely to drive risk into the supply chain. The frequency of supply chain disruptions is high and this paper offers practical advice to help reduce the frequency and cost associated with these. There is advice to help with the understanding of how to identify critical suppliers. The reader is guided through comprehensive risk assessment and mitigation approaches and a selection of practical risk solutions and tools that you can use is described. There is a section on the ‘dos and don’ts’ relating to supplier due diligence. For those organisations facing the challenge of drawing up a business case relating to investment in improving supply chain resiliency, there is also a section outlining some of the business benefits of improving supply chain resiliency.
Artificial intelligence in materials handling : How machine learning tools boost warehouse safety, productivity and cost-effectiveness
Authors: Downie Brien , Gyöngyösi Marc , Kuehl Chris
Published: July 2024

This paper explores the growing potential of artificial intelligence (AI) and machine learning (ML) to bring about improvements in safety, which in turn can boost cost-effectiveness, productivity and operational efficiencies in a warehouse setting. While there is significant evidence in the literature on the impact AI is having in other areas of the supply chain, the authors believe the specific use of AI and ML in the warehouse has been underexplored. Companies that embrace machine-learning technologies and tools as a way to reduce incidents in their warehouses are improving worker safety, increasing productivity, and potentially yielding a competitive advantage for their businesses. This paper’s main purpose is to demonstrate, through a use-case approach, the clear benefits of these technologies and to promote further exploration of the potential of AI to drive improvements in the safety of materials handling in warehouse settings.
How John Lewis Partnership connected 200 business continuity plans to an emergency notification database
Authors: Husband Russell
Published: July 2024

In today’s connected world in which news of events can be known worldwide within minutes, fast and efficient communication with those who are essential to the implementation of business continuity or recovery plans is vital, as is the need to inform the wider audiences of employees and other stakeholders. Achieving this without compromising the launch of such plans and unduly stressing those responsible for them is a challenge that increases exponentially with scale. This paper describes how the UK’s largest employee-owned business met that challenge and connected 200 company business continuity plans to a comprehensive emergency notification database.
Forever young: How can a branding destination strategy regenerate a city image? The case of Tel Aviv
Authors: Herstein Ram , Jaffe Eugene D. , Berger Ron
Published: July 2024

This paper aims to explore the successful branding strategy of the city of Tel Aviv, which until the early 1990s suffered from an anaemic image of an old and crowded metropolis. The research methodology was based on both semi-structured interviews with the municipality spokesperson, the advertising agency CEO and marketing experts who participated in the branding campaign and a review of focus group surveys. These documents shed light on the branding process and, in particular, on the changes implemented in the marketing strategy between 1994 and 2009. The data show that a well-managed city branding campaign can result in the transformation of a negative image to a highly positive one. This paper describes the branding strategy that resulted in the city of Tel Aviv being the most admired city by young people in Israel. It can be a framework for destination marketers who cope with complicated rebranding destination strategies.
A research study of the complex and comprehensive renovation of the historic dwelling stock in Russian cities
Authors: Lisaia Daria , Zhang Chunyang
Published: July 2024

This paper presents an overview of the policies, legislative measures and tools for the renovation of the historic dwelling stock in Russian cities. The authors summarise the system of complex dwelling renovation in the historic centres of Russian cities, aimed at conserving the unique historic urban landscapes and enhancing the quality of the human environment. The paper describes and analyses: (1) current legal frameworks for the protection of cultural heritage; (2) system of protection zones of cultural heritage; (3) institutional interactions between state agencies for the protection of cultural heritage (at federal, regional and municipal levels), State Agency of Cadastre and municipal authorities; (4) legal relations between the participants of dwelling renovation programmes. The paper concludes that over the last decades state agencies have made significant progress. At the same time, integration and coordination of effort is a critical part of conserving urban heritage. Additionally, the paper discusses the next steps for future research.
A quantitative study on the impact of emotion on social media engagement and conversion
Authors: Buffard Jonathan , Papasava Angeliki
Published: July 2024

Academic understanding of social media remains limited. The use of emotion in social marketing and advertising, for example, is particularly under-researched. This study aims to understand how brands leverage emotion on social media and to measure how this affects engagement and conversion. Employing an objectivist research paradigm, the authors measure and analyse the conversion and engagement metrics of 46 different social media campaigns, with a total reach of over 2.3 million people and more than 55,000 engaged participants. The study proves that, in the right conditions, emotional content can be leveraged to improve conversion and engagement rates.
Employee crisis communication and disaster assistance planning: Providing disaster assistance to employees and their families
Authors: Mcclain Melissa A.
Published: July 2024

Recent large-scale disasters have increased awareness of the fundamental need for employee crisis communication and disaster assistance planning. For example, following the US Gulf Coast hurricanes in 2005, many employers faced challenges locating and communicating with employees. As a result, business continuity plans were impaired, and excessive amounts of money, time and resources were spent trying to locate and communicate with employees. To improve business continuity programmes, organisations should evaluate available resources and ensure their business continuity plans address how the employer and employee can exchange important information before and after a disaster. Organisations should also plan to provide disaster recovery assistance to employees by having appropriate human resource representation on planning and response teams to address employee concerns such as payroll, work schedules, benefits and wage continuity. This paper will explore pre- and post-disaster resources for employee support; programmes to facilitate response activities related to incident management; warning and risk communication; employee tracking and post-disaster employee reporting programmes; enquiries from loved ones; and organisationally sponsored aid for immediate housing, re-employment and emergency financial assistance to employees.
Internal systems and controls that help to prevent rogue trading
Authors: Moodie Jennifer
Published: July 2024

This paper addresses the issues that lead to rogue trading and how to prevent them. It provides an in-depth analysis of the most significant example of rogue trading in recent times, which resulted in the much-publicised €4.9bn loss at Société Générale in January 2008. As part of this analysis, the paper runs through the chain of events that led to the discovery of the fraud, how the rogue trader, Jerome Kerviel, was caught, what controls were missing and the lessons learned from the event. The second part of the paper discusses how organisations should go about reassessing internal systems and controls to prevent future instances of rogue trading from occurring. As part of this, a list of the typical controls that would be expected in a large trading organisation, and which would help to prevent instances of fraud and rogue trading from occurring, is presented. The paper closes with a discussion of some of the additional measures that can be put in place to minimise the chances of fraud occurring.
A maturity model-based approach for DAM implementations
Authors: Durga Apoorv
Published: July 2024

A large number of IT or software projects fail to deliver in one way or the other — there are cost and time overruns, often there are major bugs, users are unhappy, or the final result does not look anywhere close to the initial scope. Projects continue to fail, even though IT technologies and processes are much more mature now than they were only a few years ago. Furthermore, if traditional IT projects are excluded from the sample and only those related to content management, and in particular digital asset management (DAM), are considered, the success rate would be even lower. So what can be done to improve the success rate of DAM projects? While having the right set of tools and technologies is important, that itself is not sufficient to ensure success. An organisation needs to look at and address varied challenges across human-, information- and systems-related aspects. To do that, it is important to follow a structured and repeatable methodology. This paper looks at one such methodology, which enables an organisation to analyse its current as well as desired states across various aspects. This methodology is based on Enterprise Content Management Maturity Model (ECM3): an open-source and free-to-use model that provides a framework for continual improvement based on maturity levels. A high-level understanding of the content technologies market and DAM concepts would be beneficial for making the most of this paper.
Using data to maximise event impact and return on investment
Authors: Petrini Kathryn
Published: July 2024

The data-driven culture of today’s workforce has made it imperative that marketers implement a data-driven strategy to showcase value and increase the impact of their strategy. Using data, field marketers can curate offline event experiences that will boost brand awareness and engagement, and prove they are affecting the bottom line through tangible, measurable results. This paper walks through how the buyer landscape has shifted because of data and what this means for field marketers. It also provides tried and true examples of specific key performance indicators and metrics that field marketers can apply to their strategy to maximise the influence of their efforts and return on investment, and build trust and confidence between the field marketing team and the greater organisation.
Assessing the impact of chief development officers’ leadership style on gift officers’ fundraising performance at US private higher education institutions
Authors: Collins Carrie
Published: July 2024

This paper seeks to provide an explanation for variations in gift officer (GO) performance at American private institutions of higher education and serve as a guide to hiring and coaching of GOs and the chief development officers to whom they report. First, there was no significant difference among GOs, as categorised by performance, regarding which in-role performance theory they credited most with their accomplishments in the last fiscal year. Further, high-performing GOs equally preferred four leadership styles that have been characterised as follower-focused. Statistical tests revealed that mid and low performers had no clear preference for a leadership style, demonstrating that the specific situation dictates which style they prefer. Finally, when comparing high performers to mid and low performers, leadership styles that are more supervisor-focused than follower-focused were ranked more highly by mid and low performers, which suggests that these particular leadership styles are not embraced by GOs who perform at a higher level.
Audiovisual media is not an island: How relating paper and media collections can enhance discoverability
Authors: Sapienza Stephanie
Published: July 2024

Historically, archival audiovisual media have been collected and maintained separately from other kinds of (primarily textual) archival sources. At present, researchers must often discover and manually reunite audiovisual collections and their related materials if they want to understand a broadcast not just as an audiovisual object but as a medium that relays information within a set of historical contexts (time, place, related events, etc.). This paper will include an overview of some of the factors that contribute to these scenarios, and a brief ontological demonstration of how this looks descriptively when it occurs. This paper will use examples to demonstrate how contextual paper documentation can enhance understanding of related audiovisual media collections, examine some case studies where this has been successfully implemented, then conclude with a demonstration of how new linked data approaches can potentially be applied to this scenario, allowing maximum flexibility on the backend while also providing the backbone for a user interface, which displays media and related documentation together.
Reflections on digitising the tear sheets in the Walt Reed Illustration Archive
Authors: Degener Andrea , Lacerte Skye
Published: July 2024

The D.B. Dowd Modern Graphic History Library is a repository of primary source materials that supports faculty scholarship and teaching in the field of visual culture. One of its cornerstone collections is the Walt Reed Illustration Archive, which consists of materials amassed at Illustration House, a business founded around collecting and selling key pieces of narrative art, in addition to related materials, of some of the most notable illustrators of the 20th century. The materials in this collection were used to create a publicly accessible digital collection of over 150,000 assets. Administrative metadata have been added to the collection, but work has been ongoing to enhance the descriptive metadata, which is crucial for research and discovery. Presently, only 30,000 records contain fully descriptive data. This paper discusses the challenges and successes of the project, as well as the innovative systems created to enhance image records and increase accessibility.
Requiem for the spiritual experience : Reconceptualising ‘quality of the environment’ by looking at the renovation process of the Samen district in Mashhad, Iran
Authors: Ghalandarian Iman , Goharipour Hamed
Published: July 2024

Imam Reza’s holy shrine in the Samen area in Mashhad and its impact on the urban fabric of the area has always been of interest to residents and pilgrims. In addition to being an area where people live and businesses are based, the district has continuously supported the sacred act of pilgrimage. Although mainstream sources have defined the quality of Samen’s environment mostly from a physical and psychological perspective, this neighbourhood fabric also has spiritual values. This paper aims to reconceptualise the quality of the environment by looking at the renovation process that the district has experienced to date. The research approach is qualitative, and grounded theory, including descriptive techniques, frames the methodology. The philosophical position of the study is interpretivism, and the research strategy is abductive. We collected data through libraries (documents) and survey techniques (observation and interview). The statistical population surveyed was people who are well informed about the plan and the district. We then conducted theoretical sampling through 28 semi-structured interviews. The number of interviews continued until data saturation. Using MAXQDA, we coded the interviews in three phases: open, axial, selective. The findings show that the quality of the environment is a multilayered concept and includes management, physical, economic, sociocultural and environmental dimensions, helping planners and policymakers respond to physical, psychological and spiritual spheres needs. In the case of the Samen district, decision makers must develop all aspects of the environment’s quality, including those related to the pilgrimage culture.
Content that converts: How to co-create powerful video stories that keep audiences engaged all year long
Authors: Hoffman Michael
Published: July 2024

At a time when trust in brands and institutions is low, the growing preference for content that is authentic, passion-driven and human-centric is accelerating. It is no longer enough to simply create and curate high-quality content consistently. To cut through the noise in the crowded digital landscape, organisations must find ways to invite the community to join in the conversation. People demand to be active participants in organisations’ content, not passive consumers of it. User-generated video offers a powerful means for organisations to achieve these goals. By collaborating with the real people at the heart of its mission to produce authentic user-generated video content, an organisation delivers content that people actually want to engage with. This paper examines how: 1) communication preferences and digital marketing trends are reshaping the future of community engagement, 2) to use the Hero’s Journey framework to tell video stories that resonate and drive real results and 3) simple steps to get started with user-generated video.
Building brand loyalty on Twitter: The case of Elon Musk and Tesla
Authors: Rudeloff Christian , Damms Julius
Published: July 2024

This research paper explores the interplay between Elon Musk’s social media communication and the marketing success of the car manufacturer Tesla. The authors conduct an explorative case study. The results show that following Musk on Twitter influences brand loyalty and further marketing objectives of Tesla. The results provide first empirical insights on the link between Musk’s social media communication activities and the success of Tesla in the German market.
Is there a business continuity plan for emergencies like an Ebola outbreak or other pandemics?
Authors: Kandel Nirmal
Published: July 2024

During emergencies, the health system will be overwhelmed and
challenged by various factors like staff absenteeism and other
limited resources. More than half of the workforce in Liberia has
been out of work since the start of the Ebola outbreak. It is vital
to continue essential services like maternal and child health care,
emergency care and others while responding to emergencies like an
Ebola outbreak other pandemic or disaster. Having a business
continuity plan (BCP) and involving various sectors during planning
and implementing the plan during a crisis will assist in providing
essential services to the public. An established BCP will not only
help the continuity of services, it also assists in maintaining
achievements of sustainable development. This applies to all
sectors other than health, for instance, energy sectors,
communication, transportation, education, production and
agriculture.
The implications of air travel taxes
Authors: Zuidberg Joost
Published: July 2024

In recent years, air travel taxes have been introduced by different countries throughout Europe. Often, these tax measures serve a revenue-raising goal, but are promoted as measures that aim to cut back carbon emissions by the aviation industry. Their effectiveness with respect to the reduction of carbon emissions is limited, however. After all, it holds no incentive for airlines to actively reduce emissions. The paper shows that the level of ‘pass through’ is of substantial importance for the effects that result from this introduction. Passenger reactions as a result of (partial) pass through include demand reduction, modal shift, origin airport shift and destination shift. The sum of the environmental effects is expected to be limited or even negative. Finally, the introduction of air travel taxes leads to revenue loss for airports and the tourist industry and to tax revenues for the government. On the other hand, governments face decreasing VAT and profit tax revenues and increasing unemployment expenses.
The evacuation of two rural hospitals following a tsunami warning: What happened next
Authors: Laberge Maddy , Spence Nicole
Published: July 2024

This paper describes the lessons gained and actions taken following the evacuation of two small rural hospitals following a tsunami warning. These evacuations were unique in that the normal protocol to transfer within the health system was not feasible due to their geographical isolation. The after action review process provided valuable insight to all stakeholders, who entered into discussions to ensure procedures, supplies, equipment and arrangements would be put in place to support the safe and effective evacuation of patients in the event of a future emergency. A key component of this process was the after action report, which captured key lessons learned and actionable items pertaining to five areas: evacuation locations, equipment and supplies, hospital unit/department evacuation plans, site evacuation plans, and exercising and validating plans. Following this format, each lesson is broken down into steps taken to achieve these goals, outlining best practices and lived experiences or highlighting gaps where further research is required and step-by-step guidance that can be adapted by emergency managers within the field of healthcare. Through this, pertinent strategies and considerations involved in the planning and execution in the evacuation of rural hospitals are also offered.
Business-driven digitisation of external manufacturing supply chains
Authors: Kluge Stefan , Subramanian Krishna , Fiegl Bernhard
Published: July 2024

In an increasingly complex world of manufacturing where core internal manufacturing and strategic external manufacturing are tightly intertwined on product roadmaps, it is imperative to have a vision around transforming supply network collaboration to be digitised, core transactional systems automated to achieve reliable, fast decision making at all levels. Increasing product complexity with the need to optimise capacity and cost results in a much more complex manufacturing network as compared to the past. Intel business strategy of IDM 2.0 (Integrated Device Manufacturer) is utilising both internal and external manufacturing to optimally serve the surging global demand of semiconductors. In this paper we show how digitisation and automation drive solutions to the challenges which today’s and expected future semiconductor market poses to the external manufacturing supply chain.
Think like a hacker: Reducing cyber security risk by improving API design and protection
Authors: Giese Gerhard
Published: July 2024

Application programming interface (API) traffic now dominates the Internet. Unlike traditional web forms, APIs are faster and more powerful, but often do not get the correct protection — expanding the security risk for organisations. APIs connect people, places and things to create seamless integrations, richer experiences and new revenue models. This paper deals with when an API is misused, and stipulates how the exposure to an organisation can be significant. The paper discusses why it is no longer safe to assume APIs will be used as intended or remain hidden to prevent unauthorised access or abuse. To stay ahead of the next cyber security exploit, API developers need to start thinking like a hacker. The paper promotes a proactive approach to identifying, designing, managing and protecting APIs which will minimise the attack surface and prevent damaging data breaches.
Lead-generating social media strategies using the social media performance model: The B2B connection
Authors: Wilcox Gary B. , Sussman Kristen
Published: July 2024

Over the last decade, using social media has become an everyday activity for consumers around the world. Companies like Facebook have transformed the way brands and businesses develop and execute marketing strategies. This paper reviews the framework used to create a successful social media engagement strategy in a business-to-business (B2B) environment resulting in sales through new leads and conversions. In addition to the measurement process, it describes the results of a targeted content marketing strategy designed to generate sales through qualified lead generation for an already saturated B2B tech market using a predictive multivariate statistical model known as the social media performance model. The direct correlation between social media output and behaviour resulting in new customer acquisition sets the model apart from other measurement tools and helps make the return on social media investment more efficient for marketers. Brand strategists can use information from the model’s results to offer better messaging and encourage desired actions while becoming more efficient to meet defined goals and sought-after results.
How will payments electronification and convergence change the payments business model? How do you retain competitive advantage?
Authors: Carpenter Rustin I. , Gailey, Ward H.
Published: July 2024

The objective of this paper is to advance a compelling argument for US financial institutions to adopt cheque electronification and to integrate electronic payment information to retain competitive advantage. The target audience of this paper is senior technology, operations and business-line managers in US financial institutions. The paper begins with a brief overview of the pre-Check 21 environment. It then examines the expectations surrounding Check 21 and contrasts the current growth of cheque electronification with the industry's experience with credit and debit card payments. It discusses the impact of the convergence of a number of factors indicating that the industry is reaching a tipping point where a majority of cheques and payments are electronic. The changes in store for the payments business model as a result of payments electronification and convergence is examined, and a case for image exchange is made.
Clickbait, culturejacking and curated content: Your keys to killing it on social media
Authors: Bradwell Jenna
Published: July 2024

The ever-growing influence of social media presents some exciting opportunities for universities to market to, promote and engage with prospective and current students as well as the wider public. Universities face a number of challenges in the development of effective social media strategies such as lack of resources, conservative brand values and lack of knowledge of social media platforms and their use as marketing tools. Investing time in developing quality, bespoke content will transform our channels and lead to greater cut-through and engagement, greater brand awareness, the development of a strong alumni community and positive connections to potential donors, media outlets and the corporate sector. Understanding our audiences, utilising the talents of our students, looking for opportunities to ‘culturejack’ (leveraging off the popularity of timely news or cultural events) and having a bit of fun along the way are just some of the keys to crafting a dynamic content strategy that will help create a sense of belonging for our campus community, expand our relationships with alumni, potential donors and student employers and promote our university to the world.
Data governance in the world of constituent relationship management
Authors: Callaghan Therese
Published: July 2024

Constituent relationship management (CoRM) systems are increasingly being adopted in higher education to manage the constituent experience and ultimately grow revenue and support. As institutions move from transaction-based enterprise resource planning (ERP) systems to constituent-based relationship management systems, there is a need for a uniform understanding of the data in a shared information environment. This, coupled with the growth of analytics and data-informed decision-making, requires a structured programme to effectively manage information and its consistent use throughout the institution. Data governance provides the discipline to nurture a common understanding of the data, its consumption and protection as an organisational asset. This paper defines basic CoRM concepts, their benefits to advancement departments and more broadly across higher education institutions. Data governance is explained, in the context of individual constituents and the more complex corporate partnerships. Essential data governance tools and concepts, such as the data dictionary and master data management, are covered, including examples. Ways in which the benefits of data governance can be measured and quantified, especially when justifying a new effort, are explained. While the focus is on higher education and advancement, these concepts can be applied more broadly to any organisation.
‘Imagine if …’: The power of storytelling in building business resilience
Authors: Wilding Nick
Published: July 2024

This paper contends that a missing key in the creation and growth of a truly cyber-resilient organisational culture lies in building a vigilant and resilient workforce through effective awareness learning for all. The author will argue that storytelling, one of the oldest human practices, is one of the most powerful tools we have to combat the unprecedented threats we face, both individually and as part of our organisations, while, paradoxically, also being one of the most neglected. Dry ‘tick-box’ annual compliance training, with a ‘one size fits all’ approach, is still the typical approach, yet this has demonstrably failed to embed the long-term behavioural changes required to operate securely, effectively and responsibly in the digital age. Storytelling can and should be an integral part of an effective enterprise-wide response to the cyber risks we face. Our emotional connection to these challenges, through stories, can be as powerful as technology in building the organisational, behavioural and cultural changes required to better protect our most precious information and systems.
The United Kingdom’s client assets regime: Problematic issues of threshold application
Authors: Fernandes Carl , Bhindi Kishore
Published: July 2024

This paper considers certain difficult legal threshold matters of application in relation to the United Kingdom’s client assets regime. Consideration of such matters is especially timely as the regime transitions from a period of rapid change to a more business-as-usual environment. Topics covered include title transfer collateral arrangements, mandates and evidencing compliance with the Senior Managers and Certification Regime.
Integrating your brand purpose: How Procter & Gamble's Secret deodorant increased market share and profit through its brand purpose
Authors: Hochman Kevin , Maynor Kristi
Published: July 2024

For most of its 50 years of existence, Secret dominated the women's deodorant market. When this changed in 2008 due to a global recession and strong competition, Secret needed to rethink its approach to marketing in order to take back its market share. This paper describes how Secret changed its marketing strategy by reconnecting and focusing on its purpose and putting it at the core of everything. The result was a more engaged audience, an increased market share, and brand loyalty that skyrocketed.
Challenges of competent authority’s AML/CFT risk assessments in practice: No common standard
Authors: Dunker Garrett
Published: July 2024

This paper reveals one of the challenges that Competent Authorities face in performing AML/CFT risk assessments, namely a lack of Common Standard, and identifies the benefits which could be achieved if a risk assessment standard were in broad usage. A standardised AML/CFT risk model that is scalable across sectors and across jurisdictions should have significant near-term and long-lasting advantages and efficiency gains for AML/CFT stakeholders such as supervisors, policy making bodies, reporting entities and SupTech developers. Moreover, global objectives could be achieved such as a worldwide increase of compliance and effectiveness related to the FATF standard, Recommendations 26 and 28 and Immediate Outcome 3. The paper then continues to outline the assumptions and objectives which should be used in forming such a standard and provides an early suggestion for consideration, identifying the pros and cons. The suggested method involves the determination of a sector profile level which would be considered an indication of the probability of ML/TF/PF occurring in a sector. The sector profile categorisation is based on a sector’s complexity, transparency, sophistication and the presence of high-risk activities, to which the assigned level dictates a commensurate number and intensity of risk factors and controls factors that should be present in an AML/CFT risk model. The formation of an AML/CFT risk assessment standard is recognised as a challenging feat and this work aims to form a discussion piece around the topic.