bluuebunny/crossref_metadata_2025 huggingface dataset:
C–H bond halogenation catalyzed or mediated by copper: an overview
Authors: Hao Wenyan , Liu Yunyun
Published: November 2015

Carbon–halogen (C–X) bonds are amongst the most fundamental groups in organic synthesis, they are frequently and widely employed in the synthesis of numerous organic products. The generation of a C–X bond, therefore, constitutes an issue of universal interest. Herein, the research advances on the copper-catalyzed and mediated C–X (X = F, Cl, Br, I) bond formation via direct C–H bond transformation is reviewed.
Bring the Change You Want to See: Scripting Women and Girls into India’s Urban Sanitation Actions
Authors: Muralidharan Arundati , Elledge Myles , Krishnan Suneeta , Hartmann Miriam , Rowe Brent
Published: November 2015

India’s large and growing urban population too often lacks access to improved sanitation or has inadequate treatment of its sewerage waste. Lagging sanitation coverage holds down the nation’s development and creates health and environment hazards for all, and brings particular risks for the health, safety, and security of women and girls. India’s urban sanitation policy framework, while strong in many aspects, lacks adequate definition to address both men and women’s sanitation needs. With a focus on the unique challenges facing women and girls, this brief reviews the six important policies and missions related to urban sanitation and draws attention to their limited coverage of gender differences in promoting improved sanitation. Recommendations are framed to highlight methods to strengthen policies and programs to respond more effectively to the needs of women while working to close the sanitation gap.
Published Papers about Interior Design from South East Europe in the Scopus Database (1977 - 2015)
Authors: Nikoljski Panevski Elena , Petanovski Aleksandar , Spiroski Ivo
Published: November 2015

AIM: The aim of this study was to analyse current scientific impact of Published Papers about Interior Design from South East Europe in the Scopus Database (1977-2015).MATERIAL AND METHODS: Title search of the Scopus database was performed on October 02, 2015 about interior design from South East Europe in the Scopus Database (1960-2014). A total number of 5,808 documents worldwide were identified with "interior design" in the title, abstract or keywords. By limitation to South East European countries (Albania, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Greece, Kosovo, Moldova, Macedonia, Montenegro, Romania, Serbia, Slovenia, Turkey, and Italy) only 151 documents were separated (2.6% of all documents). Selected documents were analysed by year, source, author, country/territory, document type, and subject area.RESULTS: The number of publication in the period of 1977-2005 year was very small and was increased with maximum of 19 papers in 2011 year. Three academic journals published most of the papers: Medicina Del Lavoro (14 papers); Work and Design Principles (5 papers), and Practices (4 papers). The biggest number of papers belongs to the author Nicoletti S with 6 papers, followed by Di Leone G, Carino M, Trani G, and Yildirim K (5 papers each). Universities from Turkey and Italy are dominant institutions which published academic papers. Prevalence of the published papers about interior design from South East Europe in the Scopus Database (1977-2015) was from Italy (67 papers), Turkey (55 papers), and Croatia (10 papers). Most of the documents published about Interior Design from South East Europe were articles and conference papers. Subject area medicine was predominant followed by engineering, social sciences, and others.CONCLUSION: Officials of the academic institutions in South East European countries should undertake more effective and proactive policies in order to include more journals in the Scopus database.
SQUIRE 2.0 (

S

tandards for

QU

ality

I

mprovement

R

eporting

E

xcellence): Revised Publication Guidelines From a Detailed Consensus Process
Authors: Ogrinc Greg , Davies Louise , Goodman Daisy , Batalden Paul , Davidoff Frank , Stevens David
Published: November 2015

Since the publication of
S
tandards for
QU
ality
I
mprovement
R
eporting
E
xcellence (SQUIRE 1.0) guidelines in 2008, the science of the field has advanced considerably. In this manuscript, we describe the development of SQUIRE 2.0 and its key components. We undertook the revision between 2012 and 2015 using (1) semi-structured interviews and focus groups to evaluate SQUIRE 1.0 plus feedback from an international steering group, (2) two face-to-face consensus meetings to develop interim drafts, and (3) pilot testing with authors and a public comment period. SQUIRE 2.0 emphasizes the reporting of three key components of systematic efforts to improve the quality, value, and safety of healthcare: the use of formal and informal theory in planning, implementing, and evaluating improvement work; the context in which the work is done; and the study of the intervention(s). SQUIRE 2.0 is intended for reporting the range of methods used to improve healthcare, recognizing that they can be complex and multidimensional. It provides common ground to share these discoveries in the scholarly literature (
http://www.squire-statement.org
).

J Contin Educ Nurs
. 2015;46(11):501–507.
Pilot for Nurse-Led, Interprofessional In-Service Training on Trauma-Informed Perinatal Care
Authors: Choi Kristen R. , Seng Julia S.
Published: November 2015

Background:

Perinatal health care providers receive little training on addressing posttraumatic stress in childbearing women. Provision of trauma-informed care requires agency-wide adaptations. The authors developed a brief, agency-level, in-service training on trauma-informed perinatal care and evaluated the training using a knowledge, skills, and attitudes framework.

Method:

A single-group, pretest–posttest design was used for this project. Data were collected from attendees who were in mental health, health care, and administrative staff roles.

Results:

Forty-seven participants were included in the analysis. Statistically significant gains in knowledge, skills, and attitudes following the in-service were noted. Qualitative data provided suggestions for future improvements.

Conclusion:

Most participants found that the training program was useful and relevant to their practice settings, but more advanced programs are needed for some professionals. Educational programs and training for trauma-informed care addressing these needs should be developed and evaluated in the future.

J Contin Educ Nurs.
2015;46(11):515–521.
Perceptions of New Nurses Concerning Incivility in the Workplace
Authors: Kerber Cindy , Woith Wendy Mann , Jenkins Sheryl Henry , Schafer Astroth Kim
Published: November 2015

Background:

Although an atmosphere of civility in which nurses respect and value each other is crucial to health care, incivility continues to be widespread.

Method:

New graduate nurses completed an online questionnaire in which they described incivility and discussed its impact on new nurses and patients.

Results:

Findings were categorized according to the impact of incivility on new nurses and patients. Embedded in these categories are rich descriptions of incivility in health care.

Conclusions:

The participants witnessed uncivil interactions that negatively impacted them emotionally, professionally, and physically. They also discussed the harmful effects of incivility on patients, whose care may be impeded or their faith in caregivers eroded in hostile, uncivil care environments. Nurses in professional development play a crucial role in promoting a culture of civility through raising awareness, supporting nurses new to the profession, and helping health care workers to better cope with incivility.

J Contin Educ Nurs.
2015;46(11):522–527.
Development of a Diabetes Learning Needs Assessment Tool to Promote an Individualized Predischarge Patient Education Plan
Authors: Hasse Ann Marie , Davis Audrey , Glowatz Tina
Published: November 2015

The purpose of this article is to feature a nursing staff initiative to improve patients’ understanding of their diabetes management by empowering them with knowledge for successful glycemic control. This initiative also enhanced patient and family–centered care and patient safety through individualized, targeted instruction.

J Contin Educ Nurs.
2015;46(11):484–486.
Microaggression and Its Relevance in Health Care
Authors: Bleich Michael R.
Published: November 2015

The concept of microaggression is introduced with the intent of encouraging professional development educators to advance the concept when providing leadership training and development. The use of education, rather than adjudication, is promoted.

J Contin Educ Nurs.
2015;46(11):487–488.
Nurses on Boards
Authors: Kowalski Karren
Published: November 2015

Health care systems are faced with significant changes. Nurses have a depth and breadth of knowledge to help the boards of these systems adapt to the Patient Protection and Affordable Care Act requirements, especially regarding quality and safety issues. To help with these important issues, nurses must be appointed to these boards AND to government boards, commissions, and councils, which are also facing significant questions about health care.

J Contin Educ Nurs.
2015;46(11):489–491.
National Security Policy and Strategy and Cyber Security Risks
Authors: Injac Olivera , Šendelj Ramo
Published: November 2015

This chapter gives explanation on theoretical framework of the national security policy and strategy. Moreover, it analyzes selected countries approaches to cyber security in national policy and how countries build their capacities to face with risks, and address objectives in some cyber security policies. Also, in this chapter are described different sorts and sources of cyber threats, techniques of cyber attacks and frequently used tools (software and hardware) by cyber attackers. In addition, according with Symantec's and Kaspersky's annual report about Internet security threats for 2014, were analyzed the most important cyber threats and attacks during 2013. Furthermore, the chapter shows organization structure of cyber security system of Montenegro, statistical analysis of users activities in cyber space and cyber incidents that happened in Montenegro during 2014.
Access to Information in the Republic of Macedonia
Authors: Slaveski Stojan , Popovska Biljana
Published: November 2015

Certain information and personal data, held by the government, needs to be kept secret because its disclosure to the general public could jeopardize the operation of the state. On the other hand, the state should allow the public to have free access to all other state-held information. To ensure a balance between these two claims of modern democratic societies, there is a need to legally regulate this matter. The state should have a law on access to public information and a law that will regulate the classification, access to and storage of information which should be kept secret. This chapter analyzes the global experiences in regulating this matter, with a particular emphasis on the practice in the Republic of Macedonia.
Analysis of Possible Future Global Scenarios in the Field of Cyber Warfare
Authors: Leccisotti Flavia Zappa , Chiesa Raoul , De Nicolo Daniele
Published: November 2015

At a global level, various risks have increased due to the intensification of globalization, and in this scenario Cybercrime is becoming a more important and dangerous threat. When discussing about Cyber Space threats, it is not an issue if critical national infrastructures, private companies and private citizens will be violated, but rather when it will take place, when it is realized that this has happened, and which is the extent of the attack. Through the collection and analysis of open source documents, institutional organizations, think tanks, academic and experts' papers, the goal of this chapter is to highlight and understand what and how it is changing, if new scenarios will take place on the international cyber chessboard, and which dynamics will regulate the new threats that we must prepare to fight or, at least, mitigate.
Toward More Resilient Cyber Infrastructure
Authors: Tanceska Biljana , Bogdanoski Mitko , Risteski Aleksandar
Published: November 2015

In this chapter, an analysis of security attacks on network elements along with the appropriate countermeasures is presented. The main goal of this chapter is to present the practical execution of various security attacks and their mitigation techniques due to more resilient cyber infrastructure. The network topology that has been attacked is designed in GNS3 software tool installed on Windows operating system, while the attacks are performed in Kali Linux operating system. Three groups of security attacks (Denial of Service, Man in the Middle, and Control Plane attacks) are observed in simulation scenarios with a detailed analysis on each of them, followed by a presentation of practical performance and ways of prevention (protection) against the attacks.
Human Factor Role for Cyber Threats Resilience
Authors: Minchev Zlatogor Borisov
Published: November 2015

The chapter describes the problem of building cyber threats resilience for the human factor as the technological growth is constantly changing the security landscape of the new digital world. A methodological framework for meeting the problem by using the “scenario method” and experts' support is outlined. An implementation of comprehensive morphological and system analyses of cyber threats are performed, followed by agent based mixed reality validation, incorporating biometrics monitoring. The obtained results demonstrate a correlation of experts' beliefs for cyber threats identification, related to human factor biometric response, whilst using social networks and inhabiting smart environments of living. The achieved results prove “use with care” necessity for new technologies, concerning cyber threats landscape for assuring a sustainable resilience balance from the human factor perspective.
Integrating Sustainability in Cloud Computing for Managing Sustainable Knowledge in Higher Education
Authors: Mehrez Ahmed , Lee Ki-Hoon , Soliman Fawzy
Published: November 2015

This chapter aims to present a conceptual model in order to facilitate sustainability in cloud computing resulting in sustainability in organizational knowledge in education. From one perspective, while cloud computing has been considered as a recent area of research due to arguments round its value to organizational performance, sustainability has turned to be a typical common norm due to the discovery of uncertainty in various human aspects. From a different perspective, the role of Knowledge Management in enhancing organisational success has been detected in different researches. The main consensus after these researches is that the more effective management of knowledge is, the more effective the organizational performance will be. Therefore, this chapter presents a theoretical framework of potential links among cloud computing, knowledge management and sustainability.
Hard Clues in Soft Environments
Authors: Atzeni Andrea , Smiraglia Paolo , Siringo Andrea
Published: November 2015

Cloud forensics is an open and important area of research due to the growing interest in cloud technology. The increasing frequency of digital investigations brings with it the need for studying specific scenarios in the area of forensics, both when evidence are inside the cloud and when the cloud can be used as platform to perform the investigations. In this chapter we highlight the problems digital forensics must deal with in the Cloud. We introduce historical roots of digital forensics, as well as an overall background about the Cloud and we provide possible meanings of cloud forensics, based on available definitions. Since the cloud introduces different architectural paradigm that affects all the phases of a forensics investigation, in this survey we detail many security issues digital forensics have to face in a cloud environment. We describe when and what available solutions exist and, on the contrary, the still open problems, and we discuss possible future directions in this field.
Agent-Based Resource Management for Mobile Cloud
Authors: Sun Zhili , Yang Yichao , Zhou Yanbo , Cruickshank Haitham
Published: November 2015

Mobile cloud computing is a new computing paradigm to integrate cloud computing technology into the mobile environment. It takes full advantages of cloud computing with great potential to transform a large part of the IT industry. The objectives of mobile cloud computing are to meet user demand, efficiently utilize a pool of resources, including mobile network, storage, and computation resources, and optimize energy on mobile devices. Here, the authors review the current mobile cloud computing technologies, highlight the main issues and challenges for the future development, and focus on resource management. Then, combining the current agent architectures and resource optimization strategies, they present an agent-based resource management to deal with multiple data and computation intensive applications of user demand. The chapter offers a promising solution of selecting the best service provider and efficiently utilizing mobile network resources given the user's request constraint.
A Conceptual Model for Cloud Computing Adoption by SMEs in Australia
Authors: Senarathna Ishan , Warren Matthew , Yeoh William , Salzman Scott
Published: November 2015

Cloud Computing is an increasingly important worldwide development in business service provision. The business benefits of Cloud Computing usage include reduced IT overhead costs, greater flexibility of services, reduced TCO (Total Cost of Ownership), on-demand services, and improved productivity. As a result, Small and Medium-Sized Enterprises (SMEs) are increasingly adopting Cloud Computing technology because of these perceived benefits. The most economical deployment model in Cloud Computing is called the Public Cloud, which is especially suitable for SMEs because it provides almost immediate access to hardware resources and reduces their need to purchase an array of advanced hardware and software applications. The changes experienced in Cloud Computing adoption over the past decade are unprecedented and have raised important issues with regard to privacy, security, trust, and reliability. This chapter presents a conceptual model for Cloud Computing adoption by SMEs in Australia.
A Review on Semantic Text and Multimedia Retrieval and Recent Trends
Authors: Menemencioğlu Oğuzhan , Orak İlhami Muharrem
Published: November 2015

Semantic web works on producing machine readable data and aims to deal with large amount of data. The most important tool to access the data which exist in web is the search engine. Traditional search engines are insufficient in the face of the amount of data that consists in the existing web pages. Semantic search engines are extensions to traditional engines and overcome the difficulties faced by them. This paper summarizes semantic web, concept of traditional and semantic search engines and infrastructure. Also semantic search approaches are detailed. A summary of the literature is provided by touching on the trends. In this respect, type of applications and the areas worked for are considered. Based on the data for two different years, trend on these points are analyzed and impacts of changes are discussed. It shows that evaluation on the semantic web continues and new applications and areas are also emerging. Multimedia retrieval is a newly scope of semantic. Hence, multimedia retrieval approaches are discussed. Text and multimedia retrieval is analyzed within semantic search.
Measuring the Service Quality of E-Commerce and Competitive Strategies
Authors: Chang Shu-Fong , Chang Jen-Chi , Lin Kuo-Hua , Yu Bin , Lee Yu-Cheng , Tsai Sang-Bing , Zhou Jie , Wu Chao , Yan Zi-Chun
Published: November 2015

The global online shopping market has exhibited consistent growth, exceeding an annual average growth rate of 10% from 2006 to 2010; however, the online shopping market in Taiwan demonstrated an astounding growth rate, surpassing 35% during the same period. In the current competitive and rapidly expanding market environment, shopping website providers must establish effective methods for measuring and improving service quality to increase customer satisfaction levels. In this study, four service quality dimensions of the e-core service quality scale (E-S-QUAL; efficiency, system availability, fulfillment, and privacy) were used to measure the service quality of shopping websites. Subsequently, the simultaneous importance-performance analysis (SIPA) method and analytical Kano model were integrated to analyze the market competition strategies adopted among members of the shopping website industry. Finally, suggestions are provided regarding potential management methods for the case companies.
Strategies for Evaluating Cloud System Providers during the Transformation of Businesses
Authors: Firdhous Mohamed Fazil Mohamed
Published: November 2015

This chapter takes a comprehensive look at the strategies and mechanisms developed for evaluating cloud services during business transformation. During business transformation, enterprises need to make decisions that would have long lasting impacts on the performance and profitability of the businesses. One of the important decisions business leaders are required to make is whether to own and manage their own IT infrastructure or outsource them from a public cloud provider. Due to the attractiveness of cloud computing, there are many cloud providers in the market creating a confusion in the minds of the customers who to select. Hence it is necessary to use proper strategies and mechanisms to evaluate the performance and the suitability of the service providers in meeting the customer requirements. This chapter takes an in depth look at some of the strategies, frameworks, mechanisms and tools proposed by researchers for evaluating cloud services in the literature with reference to their applicability, suitability, advantages and disadvantages.
Sustainable Cloud Computing Frameworks for E-Government
Authors: Leone Sabrina , Biancofiore Giovanni
Published: November 2015

Computerizing the country is a priority for the Italian government, which has set up the Digital Agenda for innovation driven by information and communication technologies to deliver smart, sustainable and inclusive growth, in adherence to European Union's policies. Cloud computing is one of the pillars of this strategic plan, since by accelerating the implementation of the Digital Agenda, it represents a chance for Italy to meet its increasingly crucial need for innovation and revitalization of competitiveness. Among the different solutions that Italian public administrations have been adopting, sustainable cloud computing frameworks have been chosen, with minimal management effort, for their contribution to smart working, and their capability of reconciling economic demands, environmental resilience, and social equity. This chapter aims to explore the ongoing change in the technological architecture for e-Government in Italian municipalities and the effects of the activation of sustainable cloud computing frameworks for this purpose, with particular emphasis on personnel's empowerment. On the basis of the benchmarking of the best practices, recommendations will be provided for an effective implementation of Google Apps as a sustainable cloud computing solution to foster staff's continuing professional and personal development in Italian municipalities.
Cloud Computing and Frameworks for Organisational Cloud Adoption
Authors: Chang Victor , Walters Robert John , Wills Gary B.
Published: November 2015

This chapter presents a selected review for Cloud Computing and explains the issues and risks of adopting Cloud Computing in a business environment. Although all the risks identified may be associated with two major Cloud adoption challenges, a framework is required to support organisations as they begin to use Cloud and minimise risks of Cloud adoption. Eleven Cloud Computing frameworks are investigated and a comparison of their strengths and limitations is made. The result of the comparison is that none of them can deal with all the Cloud adoption challenges thoroughly and a new, comprehensive framework is required if organisations are to overcome these challenges. This proposed framework would ensure that benefits of Cloud adoption are maximised whilst minimising the risks of Cloud adoption and can integrate existing and new projects with Leeds Beckett Cloud.
Heuristic Task Consolidation Techniques for Energy Efficient Cloud Computing
Authors: Kumar Dilip , Sahoo Bibhudatta , Mandal Tarni
Published: November 2015

The energy consumption in the cloud is proportional to the resource utilization and data centers are almost the world's highest consumers of electricity. The complexity of the resource allocation problem increases with the size of cloud infrastructure and becomes difficult to solve effectively. The exponential solution space for the resource allocation problem can be searched using heuristic techniques to obtain a sub-optimal solution at the acceptable time. This chapter presents the resource allocation problem in cloud computing as a linear programming problem, with the objective to minimize energy consumed in computation. This resource allocation problem has been treated using heuristic approaches. In particular, we have used two phase selection algorithm ‘FcfsRand', ‘FcfsRr', ‘FcfsMin', ‘FcfsMax', ‘MinMin', ‘MedianMin', ‘MaxMin', ‘MinMax', ‘MedianMax', and ‘MaxMax'. The simulation results indicate in the favor of MaxMax.
Virtual Machine Placement Strategy for Cloud Data Center
Authors: Addya Sourav Kanti , Sahoo Bibhudatta , Turuk Ashok Kumar
Published: November 2015

The data center is the physical infrastructure layer in cloud architecture. To run a large data center requires a huge amount of power. A proper strategy can minimize the number of servers used. Minimization of active servers caused minimization of power consumption. But the maximum number of virtual machine placement will be a monetary benefit for cloud service providers. To earn maximum revenue, the CSP is to maximize resource utilization. VM placement is one of the major issues to achieve minimum power consumption as well as to earn maximum revenue by CSP. In this research chapter, we have formulated an optimization problem for initial VM placement in the data center. An iterative heuristic using simulated annealing has been used for VM placement problem. The proposed heuristic has been analysis to be scalable and the coding scheme shows that the proposed technique is outperforming traditional FFD on bin packing technique.
A Hybrid Cloud Model for Cloud Adoption by Multinational Enterprises
Authors: He Wu , Wang Feng-Kwei
Published: November 2015

As a new IT paradigm for users, cloud computing has the potential to transform the way that IT resources are utilized and consumed. Many multinational enterprises (MNEs) are interested in cloud computing but do not know how to adopt and implement cloud computing in their enterprise settings. In an effort to help MNEs understand cloud computing and develop successful enterprise adoption strategies for cloud computing, the authors propose a hybrid cloud model for MNEs and illustrate the utility of this model by using two case studies. Insights for adopting and implementing this model in international settings are provided as well.
H.265 Video Streaming in Mobile Cloud Networks
Authors: Wang Qi , Nightingale James , Alcaraz-Calero Jose M. , Luo Chunbo , Pervez Zeeshan , Wang Xinheng , Grecos Christos
Published: November 2015

Mobile video applications have started to dominate the global mobile data traffic in recent years, and both opportunities and challenges have arisen when the emerging mobile cloud paradigm is introduced to support the resource-demanding video processing and networking services. This chapter offers in-depth discussions for content- and context-aware, adaptive, robust, secure, and real-time video applications in mobile cloud networks. The chapter describes and analyses the essential building blocks including the state-of-the-art technologies and standards on video encoding, adaptive streaming, mobile cloud computing, and resource management, and the associated security issues. The focus is context-aware adaptive streaming based on the latest video coding standard H.265 in the context of Internet-centric mobile cloud networking. Built upon selected building blocks underpinned by promising approaches and emerging standards, an integrated architecture is proposed towards achieving next-generation smart video streaming for mobile cloud users, with future research directions in this field identified.
E-Government Services
Authors: Gatautis Rimantas , Vitkauskaite Elena
Published: November 2015

Adoption of ICT in the public sector has rapidly progressed over the last decade. Many national and local governmental institutions move towards more sophisticated public electronic services aiming to increase service provision efficiency and effectiveness as well as develop services attractive for citizens. However, such digitalization represents supply-driven approach while governmental institutions and software development companies move public services online. Demand side user satisfaction and acceptance usually is ignored supposing ICT-based services pretend to be modern services. Public electronic services' acceptance heavily depends on citizens' attitudes. In this context, citizens' understanding of public electronic service quality plays an important role. The current chapter's propose is to show public electronic service quality assessment model considering three perspectives – environment quality, delivery quality, and outcome quality. The proposed model is verified empirically assessing three different public electronic services in Lithuania.
Analyzing French and Italian iPhone 4S Mobile Cloud Customer Satisfaction Presented by Organizational Sustainability Modeling
Authors: Chang Victor
Published: November 2015

This chapter explains the use of Organizational Sustainability Modeling (OSM), a model to evaluate the status of risk and return for Cloud Computing including Mobile Cloud, where the customer satisfaction rate is an important indicator. The authors describe how to use OSM to collect and analyze French and Italian 2011 data, in which the iPhone 4S Cloud service is used as the representation for Mobile Cloud industry. OSM data analysis shows that French and Italian data have declined customer satisfaction, being affected by the economic downturn. There are medium-high uncontrolled risks and good data consistencies in both countries. The use of 3D Visualization helps further data analysis and interpretation. Comparisons between French and Italian data are presented, and rationale for their similarities and differences are explained in detail. Additionally, OSM and other similar methods are compared. Due to the capabilities to support both quantitative and qualitative approaches with support from real case studies, OSM is a better method to analyze customer satisfaction in Mobile Cloud.
Operational Cost of Running Real-Time Mobile Cloud Applications
Authors: Kocabas Ovunc , Gyampoh-Vidogah Regina , Soyata Tolga
Published: November 2015

This chapter describes the concepts and cost models used for determining the cost of providing cloud services to mobile applications using different pricing models. Two recently implemented mobile-cloud applications are studied in terms of both the cost of providing such services by the cloud operator, and the cost of operating them by the cloud user. Computing resource requirements of both applications are identified and worksheets are presented to demonstrate how businesses can estimate the operational cost of implementing such real-time mobile cloud applications at a large scale, as well as how much cloud operators can profit from providing resources for these applications. In addition, the nature of available service level agreements (SLA) and the importance of quality of service (QoS) specifications within these SLAs are emphasized and explained for mobile cloud application deployment.
Personal Mobile Cloud Computing Affordances for Higher Education
Authors: Chaka Chaka
Published: November 2015

Within the cloud computing ecosystem and its different permutations, there exists personal mobile cloud computing. The latter has not been covered and investigated much in relation to its affordances for higher education (HE), especially in South Africa. Thus, this chapter argues that personal mobile cloud computing can offer HE significant educational affordances in the form of cloud computing value chain. It does so by providing one South African example entailing a two-project study in the HE sector in which the cloud affordances of Twitter and Facebook were leveraged for educational purposes. Regarding Twitter, one of its affordances is that it was exploited as a cloud based virtual blackboard for a course content, thereby facilitating micro-teaching and micro-learning. Concerning Facebook, one of its affordances is that it served as a cloud based mobile computing environment in which a course-specific writing process was mounted by the instructor and participants. A collective affordance for both Twitter and Facebook was both consumerization and BYOD approaches to teaching and learning.
Deployment and Adoption Strategy of Cloud Computing for Blended Learning in Higher Education Institutions in Sub-Saharan Africa
Authors: Mtebe Joel S. , Kissaka Mussa M.
Published: November 2015

Many higher education institutions in sub-Saharan Africa have been blending traditional face-to-face delivery with various Information and Communication Technologies (ICT) to meet the strong demand for higher education as well as to improve the quality of traditional campus programs. Despite the increased adoption of various forms of blended learning in the region, the cost of acquiring and managing ICT infrastructure remained to be the biggest challenge. While cloud computing can provide powerful computing at a fraction of the cost of traditional ICT infrastructure, its potential to enhance blended learning in higher education in sub-Saharan Africa is unexplored. This chapter proposes deployment and adoption strategy of cloud computing to enhance blended learning services in the region. This work contributes towards helping higher education in sub-Saharan Africa to understand cloud services and to make plans for successful migration of computing services into cloud.
The Influence of National Culture on Customer Service Experience
Authors: Liao Ying Ying , Soltani Ebrahim , Wang Wei-Yuan
Published: November 2015

Hofstede's cultural framework has been very instrumental in furthering an understanding of cross-cultural management and taken center stage as the dominant cultural paradigm to show respect for norms, values, and management styles across cultures. However, resent research on cross-cultural management suggests to go beyond Hofstede's cultural framework and use non-Western, Asian cultural norms which might provide additional insights into the impact of cultural values on service quality dimensions and the resultant implications for customer expectations and satisfaction. This chapter attends to this call and examines the practice of service quality in hospitality sector in the Republic of China (Taiwan) so it may serve as a reference point against which to interpret the fieldwork data of cross-cultural service quality research and its implications for customers' perceptions towards service quality.
Behavioral Intentions to Adopt Technological Innovations
Authors: Ratten Vanessa
Published: November 2015

Cloud computing services are a prominent innovation that has changed consumer behaviours towards adopting new technological services. Despite the popularity of this technological innovation the underlying factors that contribute to a consumer's intention to adopt cloud computing services has not been well researched. This paper builds upon the well-known behavioural intention theories of the technology acceptance model and social cognitive theory to develop and test a number of hypotheses designed to understand the factors influencing intention to use cloud computing services. The research hypotheses in the paper propose that perceived usefulness, consumer innovation attitude, social norms, performance expectancy and trust influence behavioural intentions of consumers towards cloud computing services. The hypotheses are tested in a sample of United States and Chinese consumers to understand whether there are differences in behavioural attitudes towards technological innovations. The paper identifies research limitations, practical implications and future research suggestions.
Investigating the Motives of Customers' Continuance Intentions towards Online Reservation
Authors: Mouakket Samar
Published: November 2015

Despite the growth in online reservation in recent years, research surrounding customer continuance intentions regarding this service remains insufficient. This research attempts to fill this gap by integrating the e-service quality model with the expectation–confirmation model (ECM) to measure continuance intentions regarding online reservation. Data was collected from a survey of users who have prior online reservation experience at two universities in the United Arab Emirates. Statistical analysis was performed to test the relationships among the different research variables using structural equation modeling (SEM). The results show that all the e-service quality dimensions proposed in this study significantly affect utilitarian value, with the exception of e-service quality related to responsiveness. Furthermore, utilitarian values positively influence hedonic values and both utilitarian and hedonic values have a positive influence on satisfaction. Finally both subjective norms and satisfaction are significantly associated with continuance intentions regarding online reservation. Implications of the study and directions for future research are provided.
The Role of Cloud Computing Adoption in Global Business
Authors: Kasemsap Kijpokin
Published: November 2015

This chapter introduces the role of cloud computing adoption in global business, thus explaining the application overview of cloud computing, the adoption of Information and Communication Technology (ICT), and the Technology, Organization, and Environment (TOE) framework related to technological context, organizational context, and environmental context. In addition, technological context includes the relative advantage, uncertainty, compatibility, and trialability. Organizational context includes the size, top management support, innovation, and prior technology experience. Environmental context includes competitive pressure, industry, market scope, and supplier computing support. Adopting cloud computing in global business will significantly enhance organizational performance and achieve business goals in the digital age.
Cloud Computing for Secure Services in E-Government Architecture
Authors: Hashemi Sajjad , Monfaredi Khalil , Hashemi Seyyed Yasser
Published: November 2015

E-government tries to take advantage of new technology to provide better service to citizens. Some of the main challenges in the face of E-government are query processing high volume applications, data center management, data security and E-government services. Cloud computing can be a good option for responding to these issues and fixing them, and guarantee the realization of E-government, with maximum efficiency and maximum safety. In this paper, the authors propose a novel architecture for E-government by using Cloud computing architecture which can largely increase the integrity and security service in E-government, and also increase users' confidence in the system and may lead to increased participation.
Customer Satisfaction via Service Quality Dimensions
Authors: Kushwaha Gyaneshwar Singh , Agrawal Shiv Ratan
Published: November 2015

The purpose of the study is to measure the customer satisfaction via service quality dimensions as a whole and individually in the context of stock broking services. A non probability convenient sampling approach has been used in the study. Respondents have been restricted to those who have the experience of trading in stock market through stock brokers. The sample consisted of 229 valid individual customers from Bhopal (MP), India through structured self-administrated questionnaire. Convergent validity, discriminant validity and reliability of the collected data were measured before testing of the research model. An exploratory factor analysis has been conducted using principal components analysis to determine the dimensions of financial service quality. A linear regression was performed to test the relationship between the service quality dimensions and customer satisfaction. The findings suggest that service quality as a whole and individually have a significant impact on customer satisfaction. The results of the study provide useful information for managers to improve service quality which leads to customer satisfaction. The findings were solely on stock broking services from Bhopal (MP) in India which impacts its generalisability. Replication of the present study might be required in other stock broking markets, to improve generalisability using larger samples. Another potential area for future research could be the link between service quality dimensions, customer satisfaction and customer loyalty and customer retention at stock broking services. The study is important considering the economic advantages of satisfying and retaining current customers as opposed to seeking for new customers which is essential in stock broking services. The paper contributes to the literature on stock broking services in India.
An Approach for Assessment of the Success of Cloud Systems Usage in Innovation
Authors: Fan Ziyuan
Published: November 2015

This chapter demonstrates an approach for assessment of the success of cloud systems usage in innovation on the basis of system abilities to differentiate between the various knowledge characteristics required for the innovation. The chapter also discusses the various success factors of cloud system for global innovation. The aim of this research is to demonstrate how cloud computing impacts in an organisation. This research also identifies the contributions of cloud computing to a modern organisation. Furthermore, several challenges which providers of Cloud System services are facing are presented. Problems in the process of implementation of cloud computing are found out which need to be settled in order to improve the efficiency and effectiveness of organisational innovation.
Impact of EU Data Protection Laws on Cloud Computing
Authors: Eldred Morgan , Adams Carl , Good Alice
Published: November 2015

The global nature of cloud computing has resulted in emerging challenges, such as clashes between legal systems, cultural differences, and business practice norms: cloud-computing is at the forefront of recognising, and “smoothing over,” emergent differences between nation states as we move towards a more globally connected world. This chapter uses the emergent differences over regulation governing data protection; as the world becomes more interconnected, we are likely to see more examples of technology practices and models sweeping around the globe, and raising further areas for clashes between nations and regions, much like the fault lines between tectonic plates. This chapter provides contribution by capturing some emergent “fault lines” in an in-depth case study comparing the evolving EU directives covering data protection and how they relate to non-EU data protection legal systems. This provides the foundations to consider cloud-computing challenges, inform policymakers in measures to resolve “clashes,” and in informing researchers investigating other global technology phenomena.
Access Control in Cloud Computing
Authors: Zhao Qianqian , Ma Maode , Zhang Yuqing , He Bingsheng
Published: November 2015

Data sharing as one of the most popular service applications in cloud computing has received wide attention, which makes the consumers achieve the shared contents whenever and wherever possible. However, the new paradigm of data sharing will also introduce some security issues while it provides much convenience. The data confidentiality, the privacy security, the user key accountability, and the efficiency are hindering its rapid expansion. An effective and secure access control mechanism is becoming one way to deal with this dilemma. In this chapter, the authors focus on presenting a detailed review on the existing access control mechanisms. Then, they explore some potential research issues for the further development of more comprehensive and secure access control schemes. Finally, the authors expect that the topic of access control in cloud computing will attract much more attention from academia and industry.
Demystifying Big Data in the Cloud
Authors: Gebremeskel Gebeyehu Belay , Chai Yi , He Zhongshi
Published: November 2015

Big data in the cloud are an emerging paradigm for huge and federated data processing, storing and distributing by deploying web applications. Scalability, elasticity, pay-per-use pricing, and an advance of ICT scale from large and dynamic applications and performance are the major reasons for the success and widespread adoption of big data cloud infrastructures. It is ‘no secret of the enterprise data', which is challenging for privacy and security. In this chapter, authors deeply discussed and introduce novel approaches and methodologies to easily understood big data phenomenon and technology towards data or web resources privacy and security. Nutshell, big data has a powerful potential to predict cloud risks to develop and deploy corporate security strategies. The chapter's contribution is, in general, to gain a meaningful insight of big data in the cloud and its applications, which is hot issues for today's businesses to make proactive and knowledge-driven decisions.
Cloud State Surveillance
Authors: Kierkegaard Sylvia
Published: November 2015

Concerns about government snooping in the wake of revelations by whistle blower Edward Snowden have deterred enterprises and IT professionals from keeping sensitive data in the clouds. Moving towards cloud-based computing has emerged and has gained acceptance as a solution to the tasks related to the processing of information. However, cloud computing carries serious risks to business information. The questions around risk and compliance are still largely unknown and need to be ironed out. Cloud computing opens numerous legal, privacy, and security implications, such as copyright, data loss, destruction of data, identity theft, third-party contractual limitations, e-discovery, risk/insurance allocation, and jurisdictional issues. This chapter discusses the associated legal risks inherent in cloud computing, in particular the international data transfer between EU and non-EU states.
Data Security Issues and Solutions in Cloud Computing
Authors: Majumder Abhishek , Roy Sudipta , Biswas Satarupa
Published: November 2015

Cloud is considered as future of Information Technology. User can utilized the cloud on pay-as-you use basis. But many organizations are stringent about the adoption of cloud computing due to their concern regarding the security of the stored data. Therefore, issues related to security of data in the cloud have become very vital. Data security involves encrypting the data and ensuring that suitable policies are imposed for sharing those data. There are several data security issues which need to be addressed. These issues are: data integrity, data intrusion, service availability, confidentiality and non-repudiation. Many schemes have been proposed for ensuring data security in cloud environment. But the existing schemes lag in fulfilling all these data security issues. In this chapter, a new Third Party Auditor based scheme has been proposed for secured storage and retrieval of client's data to and from the cloud service provider. The scheme has been analysed and compared with some of the existing schemes with respect to the security issues. From the analysis and comparison it can be observed that the proposed scheme performs better than the existing schemes.