bluuebunny/crossref_metadata_2025 huggingface dataset:
PERAN PENTING SERVICE MARKETING MIX PADA EDUCATION SERVICE
Authors: Rahayu Fatik
Published: November 2022

This paper aims to examine the role of service marketing mix in education service business. A questionnaire was developed with item measurements that captures the constructs in the conceptual model. A survey of English language education business student was undertaken. The data are analyzed with multiple regression. The result show there is significant impact of service marketing mix on customer loyalty.Keywords: Service marketing mix, Loyalty, Education service
PENGARUH MOTIVASI TERHADAP KEPUASAN KERJA
Authors: Suryawan Ian Nurpatria , Andrew Richard
Published: November 2022

Research is intended to test influence Motivation against Job Satisfaction work lecturer at Economics Faculty, "T" University in Jakarta. The sample used purposive sampling technique, where samples selected totaled 100 respondents who works as a lecturer at the Economics Faculty, "T" University during at least 24 months. Instrument analysis of data used is multiple regression analysis by the aid SPSS program. Based on the results of the study found that there is a positive relationship but tends to be weak between satisfaction job satisfaction variables namely only capable of amounting to 22.1% described by the motivational variable while another 77,9% is explained by the variation of variables outside motivation.Keywords : Motivation, Job satisfaction, University
MODEL PERILAKU STRATEGIS PENGUSAHA INDUSTRI KECIL DALAM MEMBANGUN KEUNGGULAN KOMPETITIF (STUDI KASUS PENGUSAHA BATIK TASIKMALAYA)
Authors: , Widjajani , Rohimah Dede Siti
Published: November 2022

Small scale industries are characterized by "one-man-one-management", therefore a success of a small industry depends on how the owner manage his/her enterprise. Their entrepreneurial behaviour that can build competitive advantage known as strategic behaviours of the entrepreneur. This research is aimed to model strategic behaviours of the most successful Batik Enterprise's owner manager in Tasikmalaya's Batik Cluster. The research uses soft system methodology (SSM) approach to build the model. The major findings of this research indicate four kinds strategic behaviour model that related each others as a system.Keywords: Small industries, Competitive advantage, Soft system methodology
ANALISIS PENGARUH VARIABEL MAKRO TERHADAP PERMINTAAN REKSA DANA SAHAM DI INDONESIA PERIODE 2001 - 2011
Authors: Umar Akmal , Putri Nur Vadila
Published: November 2022

The purpose of this study is to analyze how macroeconomics variables, such as interest rate (BI rate), inflation, exchange rate rupiah, GDP per capita and the money supply, influence the demands of equity funds in Indonesia. This study use time series data from 2001 through 2011quarter by using multiple linear regression model and Ordinary Least Square (OLS) method. The result of this study indicates that Net Asset Value of equity funds in Indonesia has increased in 2002 — 2004 in the period of the study. It is influenced by 4 strong macroeconomics indicators in Indonesia along with the improving economic of the country. Downward trends of interest rate happened in early 2002 until 2005 has encouraged investors to search another alternative investment instrument, so that the demands of equity funds increased.
PENGARUH SISTEM PENYAMPAIAN JASA TERHADAP CITRA RUMAH SAKIT SWASTA TIPE C DI MAKASSAR
Authors: Ramli Abdul Haeba
Published: November 2022

The objective of research is to analyze about the influence of service delivery system to type C hospital image in Makassar. This analysis data used Structural Equation Modeling (SEM) to observe about interrelatedness between some variables.The population in this study is 225 persons of hospital medical patient in type C hospital in Makassar and spread to 75 hospital patients in Stella Maris hospital, 75 hospital patients in Akademis Jaury Yusuf Putra hospital, and 75 hospital patients in Grestelina hospital. The research result show that service delivery system composed of physical support and contact personal are significant and positif influence to type C hospital image in Makassar.
PENGARUH LEARNING CLIMATE TERHADAP JOB PERFORMANCE MELALUI CAREER RELATED CONTINUOUS LEARNING
Authors: Anggiani Sarfilianty
Published: November 2022

This research objective is to identify and to analyze the relatioship of Learning climatehas an influence on Job Performance through the Career Related Continuous Learning. The result of the study showed that Learning climate influenced Job Performance through the career related continuous learning. Managerial implication and the recommendation for future study are provided.Keywords : Learning climate, Job performance, Career related continous learning
KEINFORMATIFAN HARGA SAHAM DALAM KAITANNYA DENGAN EFISIENSI INVESTASI
Authors: Usman Bahtiar
Published: November 2022

According to the Efficient Market Hypothesis, greater firm specific stock price variation reflects higher intensity firm specific information capitalization in stock price. In this study we propose that higher firm specific price variation maybe an indicator of greater functional-form market efficiency. We regress PER (Price to Earning Ratio) as a proxy of efficiency of investment as a function of Y (Firm Specific Stock Price Variation) as a proxy of firm specific information capitalization in stock price. We provide new evidence that Indonesian Capital Market does not efficient yet because the result at 2003 and 2004 does not consistent. With coefficient determination (IV) only 25.27% show that we should include another explanatory variable to explain about investment efficiencyKeywords: Firm-Specific Stock Price Variation, Investment Efficiency, Efficient Market Hypothesis
ANALISIS EFISIENSI OPERASIONAL PERUSAHAAN FARMASI GO-PUBLIC SEBELUM DAN SESUDAH KRISIS EKONOMI DI JAKARTA
Authors: , Wahyuningsih , , Indrajaya
Published: November 2022

Efficiency is an important measurement for a company's performance. In this, we're fully aware of the importance of efficiency towards company's lifecyde, study and to describe it in analytical way, by taking 8 companies in pharmaceutical industry which are listed in Jakarta Stock Exchange. The analysis is focused on comparing the companies' efficiency before and after economic crisis hit Indonesia in 1997/1998. The data were taken from Capital Market Directory of 1996 and 2000 which related to operational and production.Using DEA method, the result shows that there are 2 efficient companies both in the year of 1996 and the year of 2000. This research summarized that there are 4 companies which increased their efficiency level, 3 companies which decreased its efficiency level, and one stagnant.Keywords : Efficiency, operational, performance
PERAN MARKETING COMPETENCY DALAM MENINGKATKAN KEUNGGULAN BERSAING
Authors: Rahayu Fatik
Published: November 2022

Functional area competencies are considered as sources of competitive advantage (Porter, 1994; Heene & Stanches, 1997; Cravens, 1996; Vickery el AI, 1993; Vickery et. Al, 1994), and marketing competency is one of them. Marketing competency construct is defined as the sum of the performed on 31 competitive items, weighted by importance and extent of marketing responsibility (Vickery et al., 1994).This study examines a model of relationships between marketing competency and business performance outcomes such as market share and market share growth. The questioners were sent to marketing managers from manufacture organizations at Jakarta. The instrument from Vickery et al. (1994), was used in this study. Regression was used to analysis this data. The result showed that marketing competency is related to business performance outcomes (in this case: market share and market share growth). So, It suggests that marketing competency is a source competitive advantage.Keywords : Marketing Competency, Business Performance Outcomes (market share and market share growth), competitive Advantage.
DETEKSI PERBANDINGAN EKSES VOLATILITAS HARGA SERTA REAKSI EARNING TERHADAP RETURN & HARGA SAHAM SEKTOR LQ45
Authors: Setyawan I. Roni , , Sudarto
Published: November 2022

This paper examines the validity of Efficient Market Hypothesis (EMH) valuation model through stock price volatility and earning volatility excesses. Our research also analyzes stock price reaction to earning. Based on existence of stock price mispricing; there is no investor who will obtain abnormal return if we follow EMH. We find JS is not efficient. Over the observation periods; investors have more concerned with stock market volatility than earning quality. Specifically they have remained to concern about earning quality from LQ 45 companies. Our study provides stock price prediction model that used by investors for decision to buy and to sell. The base for decision of investors is earning. When earning is positive; investors should hold that stock. Otherwise they should release if their earning of stock are negative.Keywords: stock price and earning volatility excesses; mispricing; efficient market,. abnormal return.
PENGARUH GAYA KEPEMIMPINAN TERHADAP KEPUASAN KERJA KARYAWAN
Authors: Emilisa Netania
Published: November 2022

The general objective of this research is to test how the influence of leadership style to job satisfaction. And to find the dominant leadership style in international Bank. To obtain this data ,Questiamains is used and spreading them to 54 respondent which are employees of International Bank. The method to analyze data is used Single Regression Analysis and Anova with Post Hoc Pairwise Multiple Comparisons. This research indicates that there is a relationship between leadership style and Job satisfaction. And the dominant leadership style in international Bank is task-oriented leadership style.Keywords: Leadership Style, Job Satisfaction
FAKTOR-FAKTOR YANG MEMPENGARUHI KUALITAS PRODUK BARU
Authors: Riorini Sri Vandayuli
Published: November 2022

To be successful in the market, a company should continuously performs product development. However, quality of a new product has been known to have a very big impact on the success of that new product in the market and profitability of a new product. The quality of a new product is affected by contextual influences. The objectiveof this research is to find out the affecting contextual factors on quality of a new product. Data were gathered from 30 employess and 30 consumers in Jakarta by using a simple regression method. The results showed that.(1)  quality of a new product is positively affected by customer’ influence and quality orientation,(2)  quality of a new product has no effect by its innovation from the company point of view, (3) time pressure has no effect at all on quality of a new product.
ANALISIS HUBUNGAN ANTARA SERVICE QUALITY, CUSTOMER SATISFACTION, DAN SWITCHING COST TERHADAP CUSTOMER LOYALTY; STUDI KASUS PERPINDAHAN GSM KE CDMA MAHASISWA DI DEPOK.
Authors: Halim Rizal Edy
Published: November 2022

The level of competition in the world of CDMNs telecommunications mobile in Indonesia is very tight Each CDMRs provider uses price promotion strategy to draw consumer enthusiasm. In line with the theory of price sensitivity of consumer to price changes if the consumer will move to other provider with dissimilar price offering at same service. Good service quality which can be given by service provider to its consumer will make them satisfy and loyal. Consumer which satisfied would intenl to re-purchase the services that could be generating their loyalty. If the providers offering various benefit, value, or other tactical effort to retain their customer then the level of customers switching intention will be low. Hence they will become progressively loyal and resistance to move. Using survey with a hundred of respondents, the authors found thatservice quality influence customers satisfaction positively. It means progressively improvement of service quality will boost up the level of satisfaction. The findings also addressed that customer satisfaction influence loyalty positively. Other word if customer satisfies with the sentes offering, the level of loyalty will be increase. Interestingly, the finding also shows that switching cost will disturb the chain of satisfaction toward loyalty. Here in after, this study also finds that service quality influence customer loyalty patially which means with or without the presence of satisfaction, customer have become loyal to their provider.Keywords : customer satisfaction, loyalty, switching cost
PENGARUH NORMATIVE COMMITMENT, AFFECTIVE COMMITMENT DAN CONTINUANCE COMMITMENT TERHADAP SWITCHING INTENTIONS
Authors: , Kurniawati
Published: November 2022

Although research the determinant of service provides switching has grown in recent years, the focus has been predominantly on transactional, not relational variables. In this research, the authors address the role of customer commitment on customers' intentions to switch. Drawing from organizational behavior literature, they build on previous service switching research by developing a switching model that includes a three-component conceptualization of customer commitment. Structural equation modeling is used to test the model based on data from a survey of 198 auto repair service customers. The authors' results support the notion that customer commitment affects intentions to switch service provider and that the psychological states underlying that commitment may differ. As such, future marketing research should consider these different forms of commitment in understanding customer retention. The implications of this model for theory and practice are discussed.Keywords: Normative Commitment, Affective Commitment, Continuance Commitment, and Switching Intentions.
FAKTOR-FAKTOR YANG MEMPENGARUHI MOTIVASI KERJA DAN KEPUASAN KERJA PADA PEKERJA BERKETERAMPILAN RENDAH ATAU TERBATAS
Authors: Pradiatiningtyas Diah
Published: November 2022

This paper examined factors that influence work motivation and satisfaction. The research focus on employee with low or limited skills and education, they don't have career on the job and paid with minimum salary. This employee do not have any opportunities or gain job promotion. There is a reality faced by them because of their limited skills and education, while they have to serve the customer better. The interesting point to be investigated was the factors influencing their motivation in work besides salary they expected. The company face dilemma whenever they needs this type of employee but they have to maintain the employee with minimum salary to reduce intention to quit. Linear reggression conducted to examine the influences of leadership, condition of work, and employee internal factors to work motivation and satisfaction. The construct was adapted and developed from the model of Nordic Employee Index. The result shows that internal factors were the most influencing variable to work motivation and satisfaction.Keywords : Condition of work, Leadership, Motivation, Satisfaction
TICK SIZE DAN KUALITAS PASAR DI BURSA EFEK JAKARTA
Authors: Usman Bahtiar
Published: November 2022

The purpose of this study is to analyze the impact of a tick size change announcement to capital market quality using data from firms listed in Bursa Effect Jakarta. Database classified firms by stock volume level and price level. Generally, there is no evidence to prove that a tick size change announcement have an influence to capital market quality, but for special case we can prove that a tick size change announcement tend to influence capital market quality: i.e for firm that have lower price stock, the reducing tick size announcement will decrease capital market quality and from regression result find that reducing tick size will also decrease capital market quality.Keywords: Announcements, tick size, capital market quality
ANALISIS PENGARUH PELAKSANAAN SUPPLY CHAIN DAN LOGISTIK TERHADAP KINERJA PERUSAHAAN MANUFAKTUR
Authors: Siagian Yolanda M.
Published: November 2022

The emergence of the extended manufacturing enterprise, a globalIy dispersed collection of strategically aligned organizations, has bought new attention to how to coordinate the flow of information and materials across their supply chain. This paper explores and develops the concept of enterprise logistics. Specifically, this paper examines the fit between organization's enterprise logistics integration capabilities and its supply chain structure. Using a configuration approach, we test whether globally dispersed network organizations that adopt enterprise logistics practices that are able to achieve higher levels of organizational performance. Result, indicate that enterprise logistics is a necessary tool for a pure network structure, a high level of enterprise logistics integration alone does not guarantee improved organizational performanceKeywords : Information & materials, enterprice logistic supply change, organizational performance
PENGGUNAAN BENCHMARKING DALAM UTILITAS AIR MINUM
Authors: , Winarni
Published: November 2022

Benchmarking is the process of improving performance by continuously identifying, understanding, and adapting outstanding practices and processes found inside and outside the organization. Many companies and large organizations have embraced benchmarking as an important, systematic methodology for achieving the organization's strategic objectives. Benchmarking focuses on how to improve any given business process by exploiting best practices rather than merely measuring the best performance. Studying best practices provide the greatest opportunity for gaining a strategic, operational, and financial advantage. The Benchmarking System, named BMS2, was established by Indonesian Association Water Companies (PERPAMSI) during 2003 when 79 PDAMs contributed data to provide 29 indicators. The two key objectives of BMS2 are to understand the ability to achieve and maintain cost recovery and the community satisfaction with the service provided by their PDAM.Keywords : Benchmarking, Best Practice, Key Performance Indicators (KPI)
HUBUNGAN PERILAKU PEMBELIAN DAN PEMBELIAN KOMPULSIF
Authors: Matusin Ina Oktaviana
Published: November 2022

Consumer compulsive buying is an important area of inquiry in consumer behavior research. The importance of studying compulsive buying stems, in part, from its nature as a negative aspect of consumer behavior. Specifically, exploring negative consumption phenomena could provide modified or new perspectives for the study of positive consumption behaviors. Moreover, research on negative facets of consumption is useful because it can potentially contribute to society's wellbeing, an important criterion for usefulness of any research. This research builds on earlier papers to propose a model of compulsivity antecedents. Gender, consumers' tendency to make unplanned purchases, and their tendency to buy product not on shopping lists, serve to predict compulsive tendencies in a sample of Indonesian consumers. The findings suggest that these antecedents affect compulsive tendencies. The main purpose of this study is to examine the relationship between buying behavior and compulsive purchase tendency. This research use questionnaire which distribute to 120 respondents, 60 female and 60 male .The result of this research-shows that males will exhibit lower levels of compulsive purchase tendencies than females will.Keywords : Compulsive Buying, Costumer Behavior
PENGARUH KARAKTERISTIK KEPEMIMPINAN KHARISMATIK (MODEL CONGER-KANUNGO) TERHADAP TIPE KEPEMIMPINAN LAINNYA
Authors: Emilisa Netania
Published: November 2022

The general objective of this research is to determine the indicator characteristics in Conger —Kanungo model that can be use to scale charismatic leadership in internasional bank in Jakarta, and to analyze influence of charismatic leadership characteristics in Conger — Kanungo model to another leadership style. According to the research, the result all characteristics in Conger-Kanungo model can be use to scale charismatic leadership. There are influence from charismatic leadership (Conger-Kanungo Model) to all another leadership style. This is show relationship between characteristics charismatic with Task-Oriented Leadership, relationship between environmental sensitivity, vision and articulation with participative leadership, relationship between vision and articulation, sensitivity to member needs to people oriented leadership dan relationship between sensitivity to member needs, vision and articulation with Bass Charisma Scale.Keywords : Charismatic Leadership, Task-Oriented Leadership. Participative Leadership, People-Oriented Leadership, Bass Charisma Scale
ANALISIS MANAJEMEN MODAL KERJA PADA INDUSTRI DASAR DAN KIMIA
Authors: Margaretha Farah , Puspita Ayu
Published: November 2022

The objective of this research is to observe the working capital management on basic industry and chemical companies. Data research were obtained from 21 basic industry and chemical companies which are listed on the Jakarta Stock Exchange and this research was using the descriptive method, in order to observe the working capital management effectiveness by using the net working capital to sales ratio, current ratio, quick ratio, inventory turnover, account receivables turnover and working capital turnover on the basic industry and chemicai companies and also using the hypothesis testing method in order to observe whether the working capital management was measured by using the cash conversion cycle.have an influence towards the profitability. Data analysis method was using the working capital analysis, cash conversion cash analysis, profitability analysis (operating profit margin), classic assumption test, fit model test, hypothesis test (t-test). Based on the statistic test, obtained that the working capital management have a negative influence towards the profitability. In order to achieve an effective and proper operational in the company, thus the basic industry and chemical companies should lessen the cash conversion cycle by: lessen the inventory conversion period, by selling the inventory in the warehouse earlier than predicted. Such as cement, ceramic, glass, sand, etc; lessen the receivable collection period by collecting the account receivables; the payables deferral period will be extended by delaying the payment. A short cash conversion cycle could provide a better profit, because the longer the cash conversion cycle, the external fund and other funds requirement will also perceived higher.Keywords : working capital management, financial ratio
KONTRIBUSI KNOWLEDGE MANAGEMENT DALAM MENGEMBANGKAN DAN MEMPERTAHANKAN COMPANY'S COMPETITIVE ADVANTAGE DI ERA KNOWLEDGE ECONOMY
Authors: Wiharto Bambang , Setiawan Amelia
Published: November 2022

Knowledge becomes a strong power to win competition in this knowledge economy era. Executives and managers who manage and direct the organization need information support and knowledge in developing company strategies and to perform a better decision making in order to sustain and build strong competitive advantage. How an organization manages their information and knowledge will become a critical success factor for being a market leader. Knowledge which contain of experience, intuition, best practices and lessons learned becomes intangible asset which could be used to reach company goals and objectives. The knowledge management systems one collect, process, store, retrieve, communicate and share data, information and knowledge it becomes a tool to create value for organization and its stakeholders and accelerate development of an appropriate culture to become a knowledge based organization. The piper is a literatur review that das cuss. Is knowledge the ultimate competitive advantage? How would a company put knowledge management into practice? Is Knowledge Management practices will yield the competitive advantage and sustaining it? These and related issues are the focus of this paper.Keywords : Knowledge, knowledge management, information
DAMPAK PEMULIHAN JASA TERHADAP KEPUASAN PELANGGAN: SEBUAH PERBANDINGAN ANTARA PELANGGAN YANG KOMPLAIN DAN PELANGGAN YANG TIDAK KOMPLAIN (STUDIKASUS: SERVICE CENTER ESIA DIMARGONDA DEPOK)
Authors: Fauzan Rusli , Halim Rizal Edy
Published: November 2022

Nowadays, the industry of telecommunication service provider in Indonesia is thriving. Telecommunication operators, both GSM-based and CDMA-based, compete for bigger share of the market. We can see that there are a lot of packages and added features offered. However, service failures still occur that requires providers to do service recoveries. Good service recovery after service failure occurrences is identified in the service industry as one of the key for customer loyalty.This research aims to determine the effect of dimensions of justice toward the customer satisfaction in the service recovery of Indonesian telecommunication provider, in this case ESIA, and compares the customer satisfaction of each customer by trust, word of mouth and customer loyalty between complaining and non-complaining customer.The result shows that customer complaint influenced by two variables from dimensions of justice through interactional justice and distributive justice. Besides that, result shows that service recovery satisfaction influences customer response after service recovery is completed, in form of trust, word of mouth and customer loyalty.Keywords: Seivice recovery, Customer satisfaction, Customer complaint
ANALISIS PENGARUH AKSI BELI-JUAL ASING, KURS, DAN INDEKS HANG SENG TERHADAP INDEKS HARGA SAHAM GABUNGAN DI BURSA EFEK INDONESIA DENGAN MODEL GARCH
Authors: Frensidy Budi
Published: November 2022

The identify of investors doing a transaction, either domestic or foreign, is so transparent in our capital market. This allow some traders to follow the trading of a certain group of traders, namely foreign investors. This herding behavior is based on two assumptions. First, foreign investors are believed to have bigger capital. Second, they are also regarded to own more superior information and better fundamental outlook than the domestic investors.Based on this phenomenon, it is predicted that there is a positive relationship between IHSG (the composite stock index of Indonesian Stock Exchange) and the net daily foreign fund flow in the market. Besides confirming the above hypothesis, this study also tries to find out the effect of exchange rate and regional stock index on the IHSG, using GARCH model.Keywords: Foreign investor, Herding, Exchange rate
NILAI INTELLECTUAL CAPITAL PADA PERUSAHAAN-PERUSAHAAN DI INDONESIA
Authors: Rachmawati Dyna , Susilawati C. Erna
Published: November 2022

Intellectual Capital (IC) is an intangible asset, as a hidden value, needed by company to explore the company's competitive advantages. This study tried to identify IC as one of company's resources to generate earnings. We propose 5 valuation models to identify IC role as one of firm value from price and earnings.There are 3 hypotheses that have been proposed in this study. The first hypothesis is proved by valuation model 1-4. The result shows that IC has influenced significantly to share price. The second and third hypothesis has failed to accept. We use valuation model 5 to prove these hypotheses. Those are implied that IC has not been used optimally to generate earnings.This study concludes that companies in Indonesia have not yet have the capabilities to innovate and creativity in order to generate eamings. Companies in Indonesia are more tangible insentive rather than intangible insentive.Keywords: Intellectual capital, Share price, Earnings
ANALISIS ANTESEDEN LOYALITAS PELANGGAN: PERAN KOMPLAIN DAN KEPUASAN PELANGGAN TELKOM FLEXI-TRENDY DI SURAKARTA
Authors: , Karsono
Published: November 2022

The purpose of research is the role of customer satisfaction, complaint, trust switching cost and corporate image of the effect to customer loyalty.Data was obtained from 200 customer CDMA phone users TelkomFlexy-Trendy Card (PT Telkom) in Surakarta. The data was analyzed by Structural Equation Modelling (SEM).The result is complaint is negative significantly influence to customer satisfaction and corporate image. Customer satisfaction is significantly influence to trust, switching cost and corporate image. Trust, switching cost and corporate image is signicantly influence to customer loyalty. But customer satisfaction is not significantly influence to customer loyalty.Keywords: Customer loyalty, Complaint, Customer satisfaction, Trust, Switching cost, Corporate image.
PENGARUH NEED FOR COGNITION DAN TAKTIK PENJUALAN TERHADAP PERSEPSI HASIL TAWAR MENAWAR
Authors: Furinto Asnan
Published: November 2022

Many consumer purchase contexts are carried out in environments without clear reference points against which consumers assess their relative satisfaction on the bargaining outcome. In the absence of a reference point, perceptions of bargaining outcome may be influenced by cues which are made salient during the course of a bargaining process, one of those is the seller's response time to the proposal offered by a prospective buyer. Through the mediating role of perceived level of conflicts, response time affects the perceived level of bargaining result. Following up1n*e><evious work of Srivastava and Oza (2006) on the effect of seller's response time on buyer's bargaining outcome perception, the author proposes 2 (two) new constructs which take into account the characteristics attributed to the buyer and seller respectively.In order to be able to qualify seller's response time as a valid cue for consumers to assess the seller's internal conflict, author argues that consumers might need to possess sufficient need for cognition (NFC). Consumers with high NFC will put less dependency on response time as a valid clue to infer the level of opponent's conflict in a bargaining process, compared to consumers with low NFC. Borrowing from the literature of adaptive selling behavior, author further argues that the selling style of a seller could also play a moderating role affecting the relationship between seller's level of conflict and buyer's perception on the bargaining outcome. Sellers using internalization selling tactics may reduce the effect of conflict on perceived bargaining outome, while the use of identification selling tactics may give moderating effects in the opposite direction. Future empirical research to test the proposed relationships among variables is strongly encouraged.Keywords: Consumer purchase, Bargaining process, Perspective buyer
VOLUME PERDAGANGAN DAN PERUBAHAN HARGA SAHAM : ANALISIS BERDASARKAN JENIS INFORMASI
Authors: Susilawati C. Erna
Published: November 2022

Stock trading exists because there is a difference between trader's opinions about expected value and security which is generating by same information. Traders opinion and expectation are reflected in trade volume. Trade volume can be classified in two components, i.e. trade frequency and transaction volume. The purpose of the study is to analyze the impact of trade frequency and transactions volume through stock price change. The study also discusses the impact of public and private information through transaction frequency and transactions volume. We use 45 stocks from 15 industries which classified to 3 (three) types of portfolios according to each market capitalization. The results of this study shows that trade frequency have significant impact to stock price change and neither to transactions volume. This mean tharbade frequency have information (private information). It can be concluded that each trader in Indonesian Stock Exchange (IDX) hase relative same information about public information but not to that of private information.Keywords: Trade frequency, transaction volume, public information, private information.
PENGARUH TIPE-TIPE STRUKTUR KEPEMILIKAN DAN FAKTOR-FAKTOR FUNDAMENTAL TERHADAP KINERJA BEBERAPA BANK "BERMASALAH" DI INDONESIA: OBSERVASI TAHUN 19914997**
Authors: Usman Bahtiar , Setyawan Ignatius Roni
Published: November 2022

This research aims to analyze the effect of ownership types & fundamental factors toward bank performance in Indonesian case 1991-1997. The idea is derived from study of Rokhim (2006); which stated that banks with higher related lending will be more fragility. In that study, she identifies several fundamental factors such as Cost of Fund; Size and Net Open Position. Different with Rokhim (2006), we focus to the effect of ownership type toward bank performance. We argue that related lending couki be caused by ownership type. As we know from agency, theory, the more concentrated ownership the higher related lending. Three important findings of our research are as follow: 1) Ownership Type and Fundamental Factors have significant effect toward bank performance. It implies to support indirectly study of Rokhim (2006). 2) From eight variables of ownership type only family; foreign, Soeharto, Listed and Cross and three variables of Fundamental Factors, only cost respectively have a significant effect in level 5 % toward bank performance unless family. 3) Robustness test with GLS fixed effect has consistent result with OLS non data panel.Key words: bank performance; ownership type; fundamental factors
STRUKTUR VOLATILITAS PENDEKATAN GARCH DAN TARCH
Authors: , Kamaludin
Published: November 2022

Reversal of direction of the securities price is quickly causes hish volatility and difficult to predict. Sometimes direction of volatility to return is not only correlation become negatively, but has the symmetric relationship. So anomaly return of security is not necessary followed by volatility on the same day. This research tries to know the volatility structure in market ASIAN. Approach of analysis used is GARCH and TARC methose Result of this research indicates that there is strong correlation between volatility situations and situation return. But situation of volatility doesn't have the symmetric relationship with situation return on that week.Keyword: Retu4n, Volatility GARCH and TARCH, Security price
PENGARUH PERBEDAAN USIA DAN GENDER ATASAN-BAWAHAN TERHADAP KOMITMEN ORGANISASI DAN KEPUASAN KERJA KARYAWAN GRAPARI TELKOMSEL JAKARTA
Authors: Nilasari B. Medina
Published: November 2022

This study investigates the negative impact of age and gender diversity between supervisors-subordinate on job satisfaction and organizational commitment. The hypotheses were tested with a sample of 35 employees in Teikomsel Grapari West Jakarta Branch and 47 employees in Telkomsel Grapari South Jakarta Branch. Data were collected using quesioner and were analyzed using ANOVA. The result indicate that neither age differential and gender differential interaction were found that have no negative impact to job satisfaction and organizational commitment.Keyword : Age, gander, organizatinal commitmentjob satisfaction, telecommunication industry
PENGARUH KEPUASAN KERJA, KOMITMEN ORGANISASI TERHADAP KUALITAS JASA KARYAWAN CALL CENTER
Authors: Berliyanti Dita Old , Imelda Maylani
Published: November 2022

Service delivery process is happened with interaction between employees and customers. Employees who had commitred to the company and satisfied with their's job would give service better to the customer. The purpose of this study is to examine whether job satisfaction, organizational commitment influence service quality. Data collected by distributing questionnaire to 100 respondents at call center Bank X. Using Structural Equation Modelling (SEM), result of the experiment indicate that there are positively influence between job satisfaction, organizational commitment on service quality.Keywords : Job Satisfaction, Organizational Commitment, Service Quality
FAKTOR-FAKTOR AGENCY THEORY YANG MEMPENGARUHI HUTANG
Authors: Margaretha Farah , Asmariani Andhini
Published: November 2022

The study's purpose is to acknowledge the factors that influence the company's total debt ratio. The samples are family business and non-family business which listed in Indonesian Stock Exchange (BEI) for the period of 2001 up to 2007. Independent variables in this study included percentage of insider shareholding, number of shareholders, family business with control variables are firm size, firm age, growth, asset structure, profitability, and industry classification. Meanwhile, dependent variable is total debt ratio.With using purposive sampling, the total of sample in this study is 16 of companies. Data analysis model are classic assumption test, ordinary least square regression and t-test. Based on t-test, the result of number of shareholders, family business, firm size, asset structure, firm age and industry dassification (hotel and travel services, credit agencies other than bank, food and beverages, adhesive) affect to total debt ratio.Keywords : Debt ratio, Agency theory, Capital structure
EFEKTIVITAS PENERAPAN SISTEM AKADEMIK TERKOMPUTERISASI : STUDI DENGAN PENDEKATAN TECHNOLOGY ACCEPTANCE MODEL
Authors: Margaretha Meily , Anatan Lina , Santosa T. Elisabeth Cintya
Published: November 2022

Competitiveness among universities demands them to give good qualities in education service and physical facilities. One way to achieve the demand is by technology information adoption through online facility service, which is implementation of Sistem Akademik Terkomputedsasi (SAT). This system is adopted in order to facifltate students' academic and administration process and give convenience for student to access information through internet facility.The purposes of the study were to analyze factors that influenced students' attention in using SAT technology and their influence toward degree of SAT adoption. This study was conducted using Technology Acceptance Model (TAM) which is adjusted with the object of the study, namely student self access terminal (SSAT), Self Access Terminal (SSAT) is an academic system computerization where presently used by one private university in Bandung. This system called as Sistem Akademik Terkomputerisasi (SAT).Data collection were collected using questionnaire which given to 320 active college students of one private university in Bandung from different faculties as the respondents. The respondents were chosen using proportionate random sampling. Data can be used in this study were 270 respondents with responds rate 84,4%.All the hypotheses in this study were analyzed using Hierarchical Regressions Analysis. The result shown that almost the hypotheses were supported, excluding the third hypothesis, which shown that risk perception has positive significant influence toward perception of using SAT technology.Keywords : Sistem Akademik Terkomputerisasi (SAT), Technology Acceptance Model (TAM)
PERANAN BIROKRASI DALAM MENINGKATKAN DAYA SAING DAN INVESTASI DI DAERAH
Authors: Jeddawi Murtir
Published: November 2022

The purpose of this article is to analyze the role of local bureaucracy in increasing competitiveness and local investment. Research method is library research.The result show that bureaucracy is a central influenced in increasing competitiveness and local investment. But in local autonomy era now cultural in bureaucracy has not shown optimal result yet, even if in some competitiveness areas and local investment were increased and growth in significant.Keywords : Bureaucracy, investment, Competitiveness
PENGARUH IKATAN HUBUNGAN TERHADAP KESETIAAN PELANGGAN
Authors: Riorini Sri Vandayuli
Published: November 2022

This research explains about the effects of three relationship bondings, namely financial bonding, social bonding and structural bonding to consumer's trust that will lead to the commitment of the consumers and ultimately will affect the loyalty of the consumers.Data was gathered by distributing questionaire to 100 respondents who have been a student in their course center. The sampling technique used was a purposive sampling. The analysis tool used was Structural Equation Modeling using Amos version 16 software. .The hypotesis testing result showed that among three relationship bondings, the bonds that has a significant effect to trust are social bonding and structural bonding, whereas financial bonding has no effect to the trust of consumers. Trust also has a significant effect to commitment and ultimately the commitment has an effect to loyalty.It is highly recommended to explore another services industry beside education industry for the next research and possibly to add other variables which may have any effect to the variables observed by this current research.Keywords : Relationship bonding, Trust, Commitment, Loyally
MEDIASI BETA SAHAM DALAM MODEL PERTUMBUHAN HARGA SAHAM DENGAN PROFITABILITAS DAN SUKU BUNGA
Authors: Suhardi Deddy A.
Published: November 2022

Understanding the empirical description of the behavior and role of beta is fundamental to portfolio risk management. This study evaluates the behavior of beta under the influence of stock prices' factors, and evaluates the role of beta affects the stock prices. Path analytical model was designed with beta as the intermediate variable where the interest rate factor and return on asset profitability factor were exogenous, and the average growth rate of stock prices movement became an endogenous variable.This model had been estimated by using the data of 32 property stocks listing at Indonesia Stock Exchange (BEI). Daily prices for the stocks, BEI Composite Index, profitabil4ty, and interest rate were obtained from BEI and Bank Indonesia tapes for January 2000 to December 2004 period.This analysis indicates that beta would become an effective intermediate variable for transmitting effect of the factors toward the stock prices. Stocks prices influence by beta which it influence by factors (interest rate and profitability), on the other hand, stocks prices influence by factors via beta. Here, if interest rate lead to set down or profitability grows up, of ceteris paribus, beta would forces up, and then the stocks prices would move up. The mediation of beta in this model has shown how the investors decide a stock be yet in their portfolio. The positive relationship of beta with stock prices show that investors like more sensitive stock on following market (higher beta). This decision forces most dominant by leading the economical setting (interest rate) rather than growing the firm's fundamental (ROA profitability). In this fact, the decision of investor is rational and indicated closely more interest minded.Keywords : Beta, Intermediate, Stock prices, Profitability, Interest rate
PENGARUH DAUR HIDUP PERUSAHAAN TERHADAP KEPUTUSAN STRUKTUR MODAL
Authors: Arifin Zaenal
Published: November 2022

This research investigate the effect of corporate life cycles on capital structure decision and analyze whether capital structure that considering corporate life cycles influence the company's performance. Using manufacturing companies that listing in Jakarta Stock Exchange in 2006 this research found that : (1) corporate life cycle influence capital structure decision only in the big-size companies. The big-size firms use larger debt ratio when the companies enter into growth level of life cycle; (2) capital structure decision that considering corporate life cycles do influence the company's performance, when using cumulative abnormal return as a proxy of company's performance.In the big-size firms, the stockholders give negafive reaction to the increase of debt in the pioneering level of life cycles. In the medium-size firms, the stockholders give positive response to the increase of debt in the mature level of life cycles. In the small-size firms, the stockholders give positive response to the increase of debt in the growth level of life cycles. Capital structure decision that considering corporate life cycles do not influence the company's performance, when using return on investment as a proxy of company's performance. Keywords : Capital structure, Corporate life cycles, Firm-size, Firm performance
KONFIGURASI HUBUNGAN ANTARA SISTEM PRODUKSI, STRATEGI BISNIS, LINGKUNGAN KOMPETITIF DAN BUDAYA ORGANISASI PADA PERUSAHAAN MANUFAKTUR
Authors: Moengin Parwadi
Published: November 2022

This research discusses about the relationship between production system, business strategy, competitive environment and organization culture at manufacturing industry. The relationship is developed by using a method standar of cluster analysis based on four types of production system, six types of business strategy, four types of competitive environment and four types of organization culture.To do this research, fifty companies were surveyed through face to face interviews to get data about production system type, business strategy type, competitive environment type and organization culture type. Four kinds of relationship between production system, business strategy, competitive environment and organization culture were observed.Keywords : Production system, Business strategy, Competitive environment, Organization culture
PENGARUH TIGA DIMENSI INTANGIBILITY PADA PERCEIVED RISK (STUDI TERHADAP PENGGUNAAN INTERNET)
Authors: Haryanto Budhi , , Hardiyanto
Published: November 2022

This study examines the influence of the three dimension of intangibility : physical, mental, and general intangibility) on perceived risk. In the model, the influences of these variables were moderated by knowledge and involvement.Survey was conducted to collect the data. Sample consists of 170 undergraduate students in business management who was taken by simple random sampling technique. Structural Equation Model (SEM) was used to explain the relations among of these observed variables.The results indicate that the perceived risk was influenced by mental intangibility and generality, moreover knowledge and involvement are variables that were found to moderate the influences of these variables. Implications for further research are also discussed. Keywords: Intangibility, Perceived risk, Knowledge, Involvement
DAMPAK OFFICE CHANNELLING TERHADAP KENAIKAN THIRD PARTY DEPOSITS DAN RETURN ON ASSETS UNIT USAHA SYARI'AH
Authors: Badina Tenny , Indriana Ina , Januarsi Yeni
Published: November 2022

The objectives of the research is to study and to analyze empirically the influence of office channelling on third party deposits and return on assets in Indonesian sharia business unit. Third party deposits and return on assets are used as indicators of sharia business unit performance after opening new branchs through office channelling program. The research uses korelasional method.The number of sharia business units taken as samples in the research cover about 10 sharia business unit in Indonesia which already publicate theirs own financial statements separated from their conventional banks financial statements. The data were analyzed using Ordinary Least Square Method.The result show that, firstly, office channelling statistically significant influence third party deposits, but secondly, office channelling statistically insignificant influence return on assets. This unpredicted result shows that the increase of third party deposits through office channelling program not automatically could increase return on assets. We found that the sharia business unit couldn't yet opfimally response the increase of third party deposits. The increasing of third party deposits were not followed yet by the good atocafions of fund.Keywords : Office channelling, Third party deposits, Return on assets, Sharia business unit, Performance