bluuebunny/crossref_metadata_2025 huggingface dataset:
W.H. SMITH DEVELOPS A NEW APPROACH TO DEVELOPING SENIOR
MANAGERS
Authors: Nixon Bruce , Pitts Grahame
Published: September 2004

Today it is more important than ever to get a “pay‐off”
from management training and development in terms of improved
organisational performance. An initiative in W.H. Smith is described
which focuses on helping managers improve performance and learn in so
doing. The key issues facing organisations today, the need for a culture
that releases enterprise and initiative, and the key part that a more
supportive and empowering leadership has to play, are discussed. It is
shown how the authors developed a programme to address these issues,
help managers change their leadership behaviour and start to change the
culture of their organisations. A programme is discussed which
recognises that each manager is different and learns more if he or she
is in charge of deciding and meeting his or her needs. How it worked in
practice; what they learned; the effect it is having; and how it is
evolving are examined.
EFFECTIVE ONE‐TO‐ONE COMMUNICATION SKILLS
Authors: Garside Sandra G. , Kleiner Brian H.
Published: September 2004

Since the majority of our time is spent communicating with others,
we must develop effective skills. The most important skill is the
ability to listen. This goes beyond just giving the appearance of
attention. We must be able to adopt the other person′s perspective in
order to understand fully the message being sent. Because all meaning
resides in people not in words, the ability to empathise with the sender
is particularly valuable. The other significant aspect of communication
is the non‐verbal message. Non‐verbal communication represents 55 per
cent of the message and must be conveyed accurately in order to be
effective. The verbal message must agree with the non‐verbal message if
we are to have credibility. We must know ourselves, monitor our
performance, and strive for accuracy and honesty in what we say and do.
The rewards include more satisfying personal relationships and greater
ease in accomplishing our personal goals.
TOWARDS A LEARNING ORGANIZATION: 1. THE RATIONALE
Authors: Barrow M.J. , Loughlin H.M.
Published: September 2004

A case study of efforts by one company in the food industry to
transform itself into a “learning organization” in the face
of a rapidly changing and challenging competitive environment. Develops
a rationale for the “learning organization” in terms of the
need for a new type of personnel (higher education, able to learn, to
work without supervision, to solve problems and with good interpersonal
skills) and a new type of leadership. A second part (next issue of this
journal) will detail the actual training interventions.
CHANGE – AN ALL EMPLOYEE PROGRAMME
Authors: Groggins Brian , Millar Ian
Published: September 2004

Describes the rationale behind a course designed by the trainees,
employees themselves, in conjunction with external expertise and
delivered to small groups over a 12‐month period. A “drip”
feed across a diagonal slice of the structure in small (12 maximum)
cross‐functional groups, awareness and education programme aims at
creating a learning organization, enhancing thinking skills and
developing a deeper team awareness in support of company strategies
focused on customer satisfaction and utilizing all employees. In this
article, listening, communicating, recognizing internal as well as
external customers and complementing improvement on a continuous cycle
are discussed as a means of allowing the manufacturing deliverables of
quality, delivery and cost improvement to be a way of life.
MANAGING CHANGE THROUGH CHANGING BEHAVIOUR
Authors: Eales‐White R.M.D.
Published: September 2004

Examines why so many companies are implementing fundamental changes
in the way they do business, and how a gap between actual and desired
outcomes is occurring. Postulates that lack of effective behavioural
change is a key reason for the gap, and develops a model for behaviour.
Considers how the existing behavioural base within a company can be
established, and what direction for change is indicated by environmental
forces. Concludes by considering strategy for change, and the key issues
which need to be addressed.
APPEARANCE SKILLS: THE ART OF VISUAL IMPACT IN
SELF‐DEVELOPMENT
Authors: Crawford Pauline
Published: September 2004

Makes the case for appearance skills: actual appearances may
adversely affect the impact a person makes and reduce business
effectiveness; a positive appearance relates personal identity to
professional role, making the individual more comfortable and confident.
LEARNING STYLES IN TRAINING: TEACHING LEARNERS THE WAY THEY
LEARN
Authors: Poon Teng Fatt James
Published: September 2004

Today, learning styles have gained awareness in managerial circles.
To trainers, a knowledge of learning styles can help to structure their
programmes and teaching methods to maximize learning. Focuses on the
learning styles of learners. The aim is to understand from the
heterogeneous mix of learners′ learning styles the group learning style
so that trainers can best adapt their teaching style and materials to
suit the learners′ group learning style. A discussion of the learning
style inventory, learning styles, teaching style, and course design,
follows.
Flexible Working in the Hospitality Industry: Current
Strategies and Future Potential
Authors: Lockwood Andrew , Guerrier Yvonne
Published: September 2004

Interest in flexible working methods is increasing in the
hospitality industry but to date there is little research evidence of
current practice or potential. The range of methods available to the
hospitality manager is reviewed and the major benefits and problems
arising from the adoption of particular approaches identified. The
findings are reported of a survey into current practice in the hotel
industry and the extent of functional flexibility, numerical
flexibility, pay flexibility and distancing approaches. Issues affecting
the implementation of flexible working are discussed with special
reference to the housekeeping area. It is concluded that companies must
clarify their objectives in adopting flexible working if they are to
make appropriate decisions about the methods they wish to pursue.
Management Selection in the Hospitality Industry
Authors: Worsfold Philip
Published: September 2004

Research on the traditional approach to selection is considered,
and suggestions are made for improvements to this approach. Attention is
drawn to the need to improve selection methods and several alternative
methods are considered. Personality characteristics of a small sample of
hotel general managers are reviewed.
The Operational Challenge of Hotel Short Breaks
Authors: Teare Richard , Davies Mike , McGeary Bill
Published: September 2004

Sustained growth in the short break market has enabled hotel
companies to develop nationally recognised brands such as Thistle
Hotels′ “Highlife Breaks”. Success in the serviced
accommodation sector of this market critically depends on effective
retail brand distribution and the responsiveness of managers in meeting
consumer expectations. Some of the challenges for managers arising from
a consumer research project undertaken by Highlife Breaks are
considered.
Budget Hotels – A Case of Mistaken Identity?
Authors: Roper Angela , Carmouche Rita
Published: September 2004

The term “budget” hotel has become a buzz word in the
hotel and catering industry. It is argued that it is a misnomer as it
implies a homogeneous product when, in fact, “budget” hotels
are highly segmented. The major segments are identified and the
implications of “budget” concepts for hotel companies and
their customers considered.
The Public Sector Leisure Industry – A New Awakening
Authors: Browne Peter , Johnston Robert
Published: September 2004

This article identifies the need for a new
“customer‐oriented” approach to the management of the public
sector leisure industry. It documents how one authority,
Stratford‐on‐Avon District Council, has gone about changing its
structure, management style, operations and facilities to support its
new market‐oriented approach to the provision of leisure services.
Entrepreneurs – Reality and Rhetoric
Authors: Lennon John , Vannocci Ivo
Published: September 2004

This article aims to produce some practical evidence of how
management innovation can be encouraged in the context of a small hotel
group. The analysis is developed from a review of literature on
entrepreneurship combined with a practical managerial perspective on
operations management.
Modifying Restaurant Culture: Managers as Cultural Leaders
Authors: Lundberg Craig C. , Woods Robert H.
Published: September 2004

Organisational culture has become a phenomenon increasingly
demanding attention from responsible managers. This article provides a
framework for understanding organisational culture, and describes three
roles restaurant managers must perform in order to develop culturally
sensitive and competent organisations: cultural spokesperson, cultural
assessor, and facilitator of cultural modification. Extensive
illustration of these three roles is provided from a study of restaurant
chains.
Hotels and the Leisure Sector: A Product Differentiation
Strategy for the 1990s
Authors: Vierich Wolf , Calver Stephen
Published: September 2004

The means by which leisure can provide a unique means of
diversification from the traditional hotel markets of food and
accommodation are outlined. These according to industry analysts are
likely to demonstrate slow or even negative growth during the 1990s. The
general trends in the leisure industry are examined and specific
examples of leisure diversification are given with recommendations for
effective space utilisation, management and marketing.
Structural Changes: The International Hospitality Industry
and Firm
Authors: Olsen Michael D.
Published: September 2004

Increasing competition in the hospitality industry in Europe and
downsizing of head‐office staff in corporate firms will require the
development of new unit‐level management skills. The change needed is
from an operations orientation to strategic thinking – a difficult
management development task for this industry and one that is lagging
behind other changes. Competition increasingly looks like a question of
who can best time the matching of the necessary internal structural
changes to the implementation of the strategies chosen to deal with
increasing buyer power and the profitable use of new technology.
Resources in the International Hotel Industry: A Framework
for Analysis
Authors: Horsburgh Stuart
Published: September 2004

Given the increasingly competitive nature of the international
hotel industry, understanding sources of competitive advantage is likely
to become a critical management task in the 1990s. A framework for
practising managers is presented within which to examine the link
between the hotel′s resources and sustained competitive advantage, using
anecdotal evidence from the international hotel industry. Three
indicators that have the potential to generate durable advantages ‐
value, irreversibility, and inimitability – are discussed. The
framework is applied to one major set of resources: organisational
capability.
IT Connectivity and Pan‐European Hospitality Marketing
Authors: Gamble Paul R.
Published: September 2004

Much of the focus on information technology has been on the
technology rather than the information. Developments in computing and
communication systems have sharply accelerated the trend towards highly
connected networks of organisations, each of which contributes to the
total provision of goods or services to the consumer. Travel and
hospitality products are almost archetypal examples of this type of
structure. Hospitality managers must develop the technical skills that
will enable them to envisage different forms of organisation structure
and to devise new marketing strategies to exploit it.
From à la Carte to Cafeteria‐style Management
Development
Authors: Watson Sandra
Published: September 2004

The advent of large international hospitality organisations and the
pressures for leaner organisational structures brings into question
traditional forms of developing management potential. Using current
trends in Europe as a background, the internal and external influences
on organisation structure are examined. Key issues that organisations
will have to address in order to ensure success are pinpointed. The
article suggests that companies will have to provide a wider spread of
management development opportunities with greater discretion left to
individual managers.
Developing Hotels in Europe: Some Reflections on Progress
and Prospects
Authors: Teare Richard
Published: September 2004

As UK and American hospitality firms seek to extend their
operations across Europe, this article focuses on some of the key
concerns which are currently occupying the time and attention of
executives at Forte, Holiday Inn Worldwide and Hyatt International
Corporation. Each of these companies has revealed plans for
international development and examples are given to illustrate their
respective approaches.
Factors Influencing the Design of Hotels
Authors: Kerr Forster Associates Pannell
Published: September 2004

Discusses the essential components of a hotel and the improvements
in facilities brought about by competition, technological advances and
social and fashion changes. Examines the results of surveys on customer
preferences and looks at hotel classification and rebranding. Considers
legislation affecting the design and construction of buildings.
Simultaneous Engineering: The reality behind the jargon
Authors: Lee‐Mortimer A.
Published: September 2004

Reports on three papers concentrating on simultaneous engineering,
presented at the Autotech 89 congress. Argues that CAE and CNC machines
and new manufacturing systems cannot solve all the problems of new
product introduction because of the traditional step‐by‐step approach to
the production cycle rather than simultaneous phasing. Concludes that
there is a need to get back to the basics of man‐management,
communication, and common sense to allow simultaneous engineering and
other manufacturing systems to occur naturally.
Application: FMS takes over the transfer line business
Authors: Kochan A.
Published: September 2004

Discusses the use of flexible machining systems as a solution when
volumes are too low to justify a transfer line. Considers the example of
a new engine produced by Francaise de Mecanique for top‐range cars, the
first time the company has used FMS. Surmises that the reasons for
adopting FMS were: speed of reaction to market demand, quality and
workpiece management.
Saab integrates team assembly
Authors: Hartley J.
Published: September 2004

Discusses the efforts made in Saab′s new factory to overcome
problems of motivation and absenteeism in the workforce. Describes the
assembly system, which combines working on static units with some line
assembly. Surmises that a previous attempt to employ these methods
failed because management still used the old methods, the new
purpose‐designed plant has more potential and, importantly, space for
expansion.
Matching the software to the job
Authors: Degiovanni G.
Published: September 2004

Considers the use of a computer based cell controller and monitor
to meet cell design goals, with particular reference to the ITP cell
controller. Describes in detail the modules of the cell controller: job
control, schedule generation, schedule extinction, station manager,
material handling manager, resource manager, access layer, and
statistical process control. Surmises that by using standard modules,
ITP can readily configure or reconfigure its cell controller.
Engineers spearhead Bloxwich transformation
Authors: Rooks B.
Published: September 2004

Examines the transformation in image, manufacturing, and
profitability of a UK automotive supplier, through the adoption of an
advanced manufacturing facility. Discusses the use of Japanese
techniques, a CAD facility, simulation, and computer controlled
machines. Surmises that while the company is proud of its achievement,
it is still suffering from the burden of interest rates that suppliers
in other countries are free of.
Methods in manufacturing systems engineering – the
background
Authors: Wyatt T. , Al‐Maliki I.
Published: September 2004

Reports on the background to research into the use of structured
methods in the manufacturing domain. Discusses the systems techniques
available – SSADM, LBMS, CCTA – and methods such as MASCOT,
YSM, and IDEF. Surmises that while use of the above techniques is
profitable a number of criticisms can be made: jargon,
over‐rigourousness, and neglect of the factory environment the system
will become a part of.
French industries take to MAP
Authors: Kochan A.
Published: September 2004

Discusses two applications of MAP in French industry, at
Aerospatiale and Renault. Outlines the strategy and layout of both
applications as well as the reasons for their implementation and the
technologies involved in the systems, such as CAD/CAM and Ethernet.
Clearing the design to manufacture bottleneck
Authors: Hollingum J.
Published: September 2004

Discusses the computerised approach to the problems of controlling
complex design activities where updates proliferate and the design
bottlenecks have been shifted to manufacturing by CAD. Outlines the
techniques introduced by one pioneering company – Sherpa –
and the benefits it has brought to companies as diverse as defence
contractors, the Ford Motor Company, and NCR and Philips in Europe.
Hitec gravitates to MC3
Authors: Hollingum J.
Published: September 2004

Discusses the introduction of a software package to bridge the gap
between an MRPII system and shopfloor batch production. Examines the
seven modules of the system, designated define, schedule, control, talk,
fault handling, monitor, and manage. Concludes that the flexibility of
the system allows later expansion from a small base, although
implementation is only likely to be in the context of a larger
information strategy programme.
Manufacturing methods
Authors: Wyatt Tim , Ak‐Maliki Ihsan , Little David , Kehoe Dennis
Published: September 2004

Reports on the development of system engineering methods
specifically for use in the manufacturing environment. Discusses a three
stage method, involving: analysis of current methods, definition of
requirements, and evaluation of solutions, as well as a framework based
on the method. States that these developments are directed towards the
production of a modular specification method for manufacturing method
systems and further research will address the issue of manufacturing
integration.
CIM for welding applications
Authors: Waller D.
Published: September 2004

Considers how CIM can be used to integrate welding with other
manufacturing processes and company functions. Discusses the benefits of
CIM welding, the DAFNE systems methodology which defines the analytical
and design steps of CIM, as well as the needs of automation,
sub‐systems, and manufacturing in cellular terms. Surmises that the
present trend is to shift detail from shopfloor equipment to intelligent
systems, which integrating welding through CIM can help.
PA CIM Centre
Authors: Rook B.
Published: September 2004

Describes the reasons for the development of CIM centre which
addresses the problem of integrating different systems. Discusses the
need to develop new products quickly, the manufacturers′ tendencies to
call in vendors when planning systems integration which led to the
centre′s conception, and the systems and facilities that the centre
offers. Surmises that the centre offers a particular benefit in terms of
objectivity, unlike the vendors themselves.
Selecting tools like the expert
Authors: Syan C.S.
Published: September 2004

Considers the development of the automatic cutting tool selection
system. Examines how the advent of knowledge‐based expert systems and
CAD popularity has enabled wider availability of manufacturing process
information, and the knowledge requirements for specifying optimal
cutting tools in manufacturing environments where the number of
machining operations makes the problem complex. Concludes that an ACTS
expert system module can offer possibilities of total design systems
when combined with CADCAM.
Manufacturing systems
Authors: Besant C.B. , Ristic M. , Champ P. , Jansen E.P. , Hancke R.A. , Hatziconstantis L.
Published: September 2004

Presents a distributed manufacturing system concept designed to
address the problem of flexibility in providing a variety of parts in
small to medium batches. Discusses links with CADCAM hardware structure
levels, software structure, and the human‐centred approach adopted.
Surmises that the key to the distributed systems effectiveness lies in
co‐ordination and co‐operation between the area and cell levels rather
than information.
A CASE for manufacturing
Authors: Gavin Carl , Little David
Published: September 2004

Describes the use of CASE tools in manufacturing as a means of
reducing lead times. Discusses the requirements of manufacturing through
the 1990s, as well as two leading‐edge CASE tools. Surmises that until
all issues concerning CASE in manufacturing are resolved, adequate
techniques with computer support will remain more productive than more
appropriate techniques with no support.
Restructuring Operations through the MAF Production
Improvement System
Authors: Nakamura Hiromichi
Published: September 2004

Describes the background to, and development and implementation of
a modified JIT method of production. Focuses on: the selection of
project team members; the leadership of top management; preparatory work
prior to implementation; improvement activities undertaken and results
achieved by the project.
An Implementation of MAP Communications
Authors: Butler Tom
Published: September 2004

Describes the new paint facility at Vauxhall′s Ellesmere Port
plant, focusing on the MAP 3.0 communications system. Details the
characteristics and capabilities of the system and how it has
contributed to quality improvements in the areas of: automated vehicle
location; data collection; information and control; and painting
operations.
Some Strategic Aspects of Computer Integrated Manufacturing
Authors: Kathawala Yunus , Chawla Sudhir , Elmuti Dean
Published: September 2004

Focuses on computer‐integrated manufacturing′s macro aspects and
its strategic implications. Defines CIM at the macro and micro level and
the various factors that strongly call for the implementation of CIM.
After going into the advantages, concludes with implications for the
future.
Negotiation in property management – 2
Authors: Sadler M.
Published: September 2004

Discusses the steps taken prior to face‐to‐face contact between the
negotiating parties, from strategic considerations to the planning and
preparation involved in reaching a satisfactory agreement. Concludes
that a well‐planned negotiating strategy involves: prioritized
objectives, accurate assessment of the other parties, consequences of
non‐agreement, and an appreciation of the tactics of bargaining.
Cabling in intelligent buildings
Authors: Oades R.
Published: September 2004

Discusses the importance of cabling strategies for intelligent
buildings, summarizing the three main elements of cabling systems: the
wiring system, the distribution system and the management information
system. States that cabling systems are a key issue in the design of
intelligent buildings and that traditional building teams are
ill‐equipped to deal with cabling issues, often needing specialist help.
Legal indemnities available to property owners
Authors: Reddie M.J.
Published: September 2004

Discusses the problems which may be encountered by a property
purchaser in connection with the title offered by the vendor. Considers
the variety and applicability of legal indemnity policies, which can be
individually written to cover the purchaser′s request. Concludes that a
number of types of cover exist which can assist in a fast property sale.
French shopping centres
Authors: Goldsmith B.
Published: September 2004

Examines the prominence of shopping centres in French retailing
through a study of a representative sample of 16 centres. Analyses the
rental performance of the centres from survey data of turnover, rents,
and occupancy. Surmises that the success of French shopping centres has
been achieved through their development and management, and that the
lack of prime shop property investment opportunities in the United
Kingdom is likely to lead to more investment in Europe.
Local authority/private sector partnerships
Authors: Chater R.
Published: September 2004

Examines the 1980s phenomenon of public sector development being
carried out in conjunction with the private sector. Discusses
forthcoming legislation which will reflect this change in public sector
attitudes, and considers a Department of Environment survey detailing
the partnerships between local authorities and private companies.
The premises audit
Authors: Williams B.
Published: September 2004

Considers the value of the premises audit to facilities managers.
Discusses the methods used to determine whether premises are providing
value for money compared to similar organizations, particularly the
construction of cost data into cost centres.
The future of rented housing: the Rochford experience
Authors: Cooke A.G.
Published: September 2004

Discusses the response of Rochford district council in Kent to the
legislation of the Housing Act 1988. Considers the council′s doubts
about finding a local housing association, its decision to sponsor one
housing association, its worries about the rights of existing tenants,
and the controversy over fixed selling prices. Surmises that Rochford
council′s approach differs from most other councils in that it will
learn from other′s mistakes in order to best provide for Rochford′s
residents.
Unitisation
Authors: Maxted W.
Published: September 2004

Examines the possible impact of unitization on property management
in the UK. Discusses the management of property investment schemes in
which the units are listed on stock exchanges in Australia and the USA.
Concludes that Australian and US experience suggests share price of the
listed vehicle tends to drop when first floated, and that the importance
of aggressive property management is its influence on the market price
of the units/shares in the investment vehicle.
How revaluation and nubr will affect small business
Authors: Mendham S.
Published: September 2004

Discusses the differing opinions about how rating system changes
will affect small businesses, particularly the views of the Government
and the Forum of Private Business. Contends that small businesses are
generally unaware of the effects of the rating changes, and cites claims
that suggest that revaluation and a national uniform business rate will
put 50,000 firms out of business. Concludes that the ratings changes are
likely to cause a huge loss in wealth creation unless revised.
Code of practice for the management of sheltered housing
for sale
Authors: Mills J.
Published: September 2004

Discusses the background to the management of sheltered housing for
sale, the main problems of management identified, the solutions
proposed, the issues for management organizations, and the main points
of the code of practice for the management of sheltered housing for sale
introduced in 1989. Concludes that while the cost of implementing the
code′s proposals will be passed on to lessees, cheap management is not
appreciated so the image of residential property management should be
improved: if not, more radical solutions will be called for.
Money measures of land
Authors: Crofts M.
Published: September 2004

Summarizes the results of a recent research project undertaken to
find out ways to measure how public land is used. Considers the main
problem of measuring public land for strategic purposes to lie in
disagreement over the method of measurement, reporting the project′s
conclusion to be that opportunity cost is the correct money measure of
landed property, with caveats about floating value, whether the cost
should be expressed as a capital sum or an amount per annum, and that
other methods of money measurement may be more appropriate to specific
purposes.
Managing the academic estate manager
Authors: Gronow S. , Leverton P.
Published: September 2004

Considers the change in the professional practice of landed
property management, in the light of increased involvement in the field
by management consultants, accountants and financial institutions.
Reviews the role and importance of academic estate managers in
benefiting both students and the profession as a whole. Concludes that
while consultancy and further qualifications can be used for personal
development, it is essential that academic institutions offer a
contractual development programme if gifted managers are not to be lost.
Saltley, Birmingham – A first for SPZs
Authors: Jesper L. , Grass A.
Published: September 2004

Summarizes the SPZ scheme for Saltley in Birmingham. Examines the
reasons for setting up the scheme and other factors helping to
regenerate the area, such as a new road link and environmental
improvements. Surmises that the scheme focuses resources and action on
the area, helping to secure grants, speed up land sales and planning
permission, and give more freedom to developers by permitting a wide
range of uses, while taking account of the interests of local residents.
The 1990 Budget...? Property management and capital
allowances
Authors: Parsons G.
Published: September 2004

Explores the treatment of capital expenditure under the pre‐1990
Budget capital allowances regime, and its division into initial
allowance, writing down allowance, and balancing allowance. Examines the
scope for change as a result of the Budget. Concludes that the potential
for tax savings under the capital allowances provisions may increase if
the Chancellor extends relief to buildings outside the enterprise zones
in response to current debate.
User‐oriented property management systems
Authors: Hsia M.T.
Published: September 2004

Discusses the need for effective computer‐based property management
systems capable of providing property maintenance and investment
appraisal services. Examines both off‐the‐shelf software systems and
PC‐based systems which can be developed for similar cost. Concludes that
property managers must assess their system′s suitability, and that
database designs should emphasize effectiveness in the business
environment rather than efficiency in the technical environment.
Viewpoint: Housing Action Trusts
Authors: Chope C.
Published: September 2004

Explains the part Housing Action Trust (HATs) play in housing
policy, from the Government′s perspective. Describes the need for HATs,
the function of HATs, the areas which might benefit from HATs, and the
safeguards for tenants. Asserts that whichever route tenants take after
HAT improvements, they will be better off, since the trusts will provide
better housing and a better quality of life.
Building performance and maintenance: moisture ingress
Authors: Platten A.
Published: September 2004

Reviews the problems created by the presence of moisture in
buildings, including thermal performance, humidity, structural
performance, and visual appearance. Examines the fundamental concepts of
moisture ingress and transfer, and the factors that control them.
Concludes that it is now possible to compare absorption of various
materials with a simple test, and that faster computer processing is now
capable of modelling building behaviour under various environmental and
material factors.
A review of the BES and property investment including
assured tenancy residential lettings
Authors: Harrison John
Published: September 2004

Reviews the first year of the Business Expansion Scheme (BES).
Concludes that it was not an unqualified success. Adds that the 1989
budget offered a good opportunity for investment in assured let
tenancies. Assesses the possibilities by region. Discusses demand and
opportunity for letting. Concludes that the BES will increase public
awareness of the major change in tenancy legislation.
Energy conservation in the modern office building
Authors: Arnold Peter
Published: September 2004

Examines energy usage in buildings. Discusses how simple design can
be used to good effect. Discusses control systems, installation and
maintenance. Stresses that simplicity of design, installation and
maintenance should be considered at the outset. Concludes that
consideration of capital cost alone is a mistake.
Dealing (or trading) in land
Authors: Parsons Geoff
Published: September 2004

Defines certain types of property owner, with implications of their
status in law and tax. Discusses the significance of “badges of
trade”. Comments on certain case law concerning section 776 of the
Corporation Taxes Act 1988.
Computer‐based planned maintenance programmes
Authors: Davies C.R.
Published: September 2004

Reviews the growth in importance of planned maintenance programming
(PMP). Sets out the aims of computerising PMP at strategic and detailed
levels. Provides a detailed analysis of successful systems
characteristics. Lists considerations to be borne in mind and questions
to ask before purchasing a system. Concludes that although the potential
benefits of computerised PMP are great, careful consideration of the
objectives and options is vital.
Facility management: a cutting‐edge field?
Authors: Becker Franklin
Published: September 2004

Points out that though the planning, design and management of
buildings has always happened, the deliberate, conscious, planned
practise as part of organisational design and development is relatively
new, and growing. Defines a model of the changing facilities
organisation as loose, tight and elastic fit. Explains the changing role
of facilities management (FM) and of the facilities manager. Anticipates
the future of FM as essential to the strategic planning of a
corporation.
Abandonment – the planning position
Authors: Cooling Penelope
Published: September 2004

Illustrates the problematical issue of “making a material
change in the use of any building or land” by reference to some
case studies. Points out complications if a use is discontinued and then
restarted. Advises caution in changing the use of land, particularly
since there may be no valid planning use at all.
Problem estates: root or branch solutions
Authors: Coleman Alice
Published: September 2004

Reviews the relationship between building design and crime.
Presents evidence that anti‐social activity is encouraged by bad design.
Tabulates features that are “beneficial” and
“adverse”. Cites examples where design improvement (DI) has
led to a reduction in crime. Concludes that though DI has an initial
cost, it tackles the root cause of anti‐social behaviour and benefits
the community in quality of life and saves money.
Latest developments in air conditioning
Authors: Rooley Richard H.
Published: September 2004

Reviews development in air conditioning from cave dwellers to the
mid 1970s in the UK. Presents an overview of common air conditioning
systems, with their relative merits. Concludes that air conditioning
gives increased comfort levels and efficiency. Argues that the design of
systems should be user‐led, rather than technology‐driven.
Freehold flats/commonholds: a view of the future?
Authors: Aitken‐Sykes R.
Published: September 2004

Explains the 1987 Report by the Law Commission on combined
ownership of land and blocks of flats. Concludes that the Report
addresses current (1993) unfair situations. Urges that there must be
impetus to adopt the Report. Fears that the issue has been “placed
on the back burner”.
An introduction to business rates
Authors: Gatenby Ian , Hooper Carol
Published: September 2004

Discusses the implications of the Local Government Finance Act 1988
as amended by the Local Government and Housing Act 1989. Explains the
rules regarding occupation, empty property, valuation, challenging a
rating, phasing of rates increases/reductions, composite hereditaments
and community charge. Comments on new problem areas. Observes that the
new rating system has made a complicated subject even more complicated.
Concludes that the property manager has the opportunity to use the new
system to best advantage.
The importance of “academic” research: convincing the
majority
Authors: Grain Stuart , Leverton Philip
Published: September 2004

Considers a number of issues relating to the problem of promoting
an ethos of research among the property management profession. Discusses
the meaning and types of research. Argues for a more positive approach
to convincing the profession as a whole of the worth of research.
Sheltered housing – the growing importance of
management
Authors: Tait David
Published: September 2004

Points out that over recent years there was a significant growth in
sheltered housing. Argues that growing complexity of regulations, a more
demanding market, poor publicity and a slow down in the residential
property market has increased the importance of management. Explains the
role of the manager. Concludes that there is scope for further
development, giving possible avenues.
Private v public: Who manages operational property most
effectively?
Authors: Gibson V.A.
Published: September 2004

Discusses the effectiveness of the private and public sectors in
managing property assets. Examines the principles of operational
property management in practice, and the influence of effective
management. Concludes that it is not possible to isolate specific groups
as being good or bad at operational property management, effectiveness
seeming to depend more on the overall process than on specific
techniques.
The offices of the ’nineties
Authors: Duffy F.
Published: September 2004

Discusses speculative offices in London, a city where the two major
office design traditions are found side‐by‐side. Considers the changing
nature of London offices, the British “Anglo‐Saxon” office
tradition, the North American office tradition in London, and the
European approach where the customer more strongly influences office
design. Concludes that London is the most likely place to develop a
combination of the European and US approaches, which eliminates the
weaknesses of each.
Independent auditing of building environments: a property
management responsibility
Authors: Barnes Rex
Published: September 2004

Examines recently introduced legislation and guidelines concerning
the quality of building environments. Shows how these new criteria are
having a major effect on the ways in which property management operates
and its perception of responsibilities within the buildings it manages.
Cites a number of cases of increased awareness, notably with respect to
water systems and air quality.
Licensed Premises: part 2 Opportunities for Property
management
Authors: Edwards V. , Chapman K.
Published: September 2004

Analyses the effect of changes in the brewing industry on the work
of property managers, particularly the increased number of diverse
property interests generated. Considers immediate opportunities to lie
in strategic planning and management of national estates; management of
multiple freehold and leasehold estates; professional advice for
independent pub operators. Concludes that property managers who are
aware of brewing industry changes can plan strategies to ensure they
meet new demands.
Managing change in the organisation and layout of
Employment Service Jobcentres
Authors: Stansall P.
Published: September 2004

Reports on a study undertaken to explore the implications of
planned changes to the way client services are organized in Employment
Service Jobcentres (ESJs). Surmises that space use measures can be used
to improve the layout of ESJs as environments for interfacing job and
benefit information with the public. Concludes that information access
is the key problem in layout design, and that the study′s methodology
may be valuable for other organizations.
The emergence of facilities management in the United
Kingdom National Health Service
Authors: Alexander Keith
Published: September 2004

Summarizes developments in estate management in the NHS in the
light of the reforms and advances in medical and information technology,
and catalogues the events leading to the emergence of facilities
management. Concludes that the role of estate managers will shift from
technical and staff management towards purchasing skills and contract
management.
New European and UK health and safety requirements
Authors: Tyler M.
Published: September 2004

Discusses the origins in European law of the health and safety
requirements introduced on 1 January 1993. Considers the introduction of
the new measures into UK law by the implementation of the new
regulations, and the action needed to comply with the law. Concludes
that the new requirements will result in greater emphasis on the
personal responsibilities of individual managers.
Tenant default: is the worst yet to come?
Authors: Westbrook A.J.
Published: September 2004

Considers from the landlord′s surveyors perspective the problem of
dealing with tenants who are in default. Analyses the various remedies
available to the landlord, including forfeiture, levying distress,
serving a writ, and issuing a bankruptcy petition. Examines the effects
of insolvency, positive trading covenants, and methods of preventing
future default problems. Concludes that with a high company failure
rate, a realistic outlook and fast action are necessary.
Latest developments in latent defects insurance
Authors: Keeling R.
Published: September 2004

Considers the effects of latent building defects and the
contractual rights that exist when a defect is found, depending on the
age of the building. Examines the various insurance options available
– commercial property insurance, public liability insurance, and
legal liability policies – as well as the latest developments in
latent defect insurance and how this can be arranged. Concludes that
building defects will continue to arise and that already available
latent defects insurance may become a legislated necessity.
Conserving modern buildings: consent or constraint?
Authors: Walker A. , Lee Y.
Published: September 2004

Examines the challenges of conserving modern buildings: size,
diversity, forms of ownership, new and cheap materials, changing
technology, and rapidly dating fashions. Discusses need to ensure modern
building conservation while allowing continued development and use,
proposing the conservation management agreement as a way of protecting
potentially important buildings. Summarizes that current procedures
offer inadequate protection for modern buildings, and that changes must
be recognized in order to save post‐war buildings.
Leasehold enfranchisement: part 1 of the Housing and Urban
Development Bill 1993
Authors: Waterson G.
Published: September 2004

Discusses the broad aims of the Leasehold Reform, Housing and Urban
Development Bill 1993: collective enfranchisement, relevant premises,
qualifying tenants, long lease, and leases at a low rent. Examines
enfranchisement procedures and the valuation aspects relevant to the
Bill. Concludes that the Bill has caused considerable concern because
its complexity appears to offer little benefit to anyone.
EMPOWERING MANAGEMENT IN INNOVATIVE ORGANIZATIONS IN THE
1990s: PART 1
Authors: Ripley Robert E. , Ripley Marie J.
Published: September 2004

Quality empowering management is to the future of renewed worldwide
competitiveness what quality control, participative management
programmes and zero defects were to quality improvement. Empowerment
holds that promoting employee involvement empowers workers to perform as
whole, thinking human beings. Empowerment is the glue by which the
elements of customer focus, quality process and products, continuous
improvements, self‐managing teams, quality measurement, and utilization
of the total workforce abilities are held together. Self‐managing teams
are one of the major keys in the innovative organization to solving
complex problems, increasing productivity and heightening creativity.
For most organizations and managers, quality empowering management is a
new responsibility and a radical change in style of management and
change in culture requiring new methods and systems.
EMPOWERMENT CHECKLIST
Authors: Cook Sarah
Published: September 2004

Outlines a basic definition of empowerment and the benefits it
brings to the organization. Written in a practical manner, can be used
to explain the principles of empowerment to those unfamiliar with the
concept.
Chasing the Chimera of Academic Quality
Authors: Ellington Henry , Ross Gavin
Published: September 2004

Presents the general thesis that absolute academic quality is something which must be sought after but, by its nature, can never be fully attained. Describes the quality‐assurance and quality‐control systems which operate within The Robert Gordon University, Aberdeen, and shows how these have recently been supplemented by the establishment of an internal quality audit team within the university, charged with the task of monitoring the quality of these existing quality systems. Describes the team′s first three audits – evaluating the university′s course appraisal system, evaluating its validation and review procedures, and evaluating the quality of its teaching. Then outlines the team′s future programme as currently envisaged, showing how this is designed to help the university to prepare for its first HEQC Audit, which is expected to take place around 1995‐1996. Finally, evaluates the success of RGU′s Internal Quality Audit Team, and argues that other higher education establishments might find it useful to establish similar “meta‐quality” systems.
Practical projects for all to try
Authors: Collins Margaret
Published: September 2004

Describes the activities and experiences involved in attending a
“Promoting Health in Primary Schools” event and concludes
that it was illuminating, stimulating and fun. Describes how health
education topics may be translated into meaningful and stimulating
activities for children and adults by outlining some of the tasks set
during the event and the methods of presentation. Concludes by reporting
on the positive reactions of some of the participants and how the event
has benefited them.
Solution for solvents
Authors: Davies Graham
Published: September 2004

Suggests some ways to tackle the issue of solvent misuse. Discusses
the common solvents used and the ways in which they might be misused.
Describes a new resource designed to address the issues in a sensible
way and help children cultivate skills that will allow them to keep
themselves safe: problem‐solving and decision‐making, being assertive,
communication skills, maintaining friendships and investigative skills.
Concludes that the resource will provide a major contributory factor
towards helping children to keep themselves safe and healthy and to give
them a positive self‐image.
Foundation stones of successful health education
Authors: Thornton Joan
Published: September 2004

Contends that successful personal and social education depends more
on methodology than on content and describes a range of simple
techniques that can help to enhance the personal and social development
of every pupil: explains how to hold a brainstorming session and how to
use the snowball technique; provides ideas for a prioritizing exercise;
gives suggestions for decision‐making exercises. Stresses the importance
of having clear objectives which should be shared with the class as well
as time for assessment. Concludes that familiarity with the techniques
will encourage students to facilitate the session, research topics and
prepare materials, thus the personal and social development of every
member of the class will be enhanced.
Exploring Eureka
Authors: Rigby Sarah
Published: September 2004

Examines “Eureka”, one of the first museums of its kind
in the UK, designed to teach children of primary school age about the
world in which we live, using a “hands on” approach. Traces
the development of the concept, its construction and how it operates,
and points out the underlying philosophy. Describes some of the features
of the museum together with the tasks which allow the children to
interact with the models. Reports that the exhibition offers wide scope
for supporting cross‐curricular topics and advises on how it might be
most effectively used. Concludes by suggesting the project should
consider a new challenge: how to capture the interest of adolescents in
a similar way.