The impact of industry 4.0 technologies enable supply chain performance and quality management practice in the healthcare sector
Authors: Sarangi Sonalika , Ghosh Dibyajyoti 
Published: December 2024

Purpose

The purpose of this research is to examine the potential impact of technologies on enhancing the efficiency and effectiveness of supply chain performance inside healthcare organizations, with a particular focus on cost and quality improvement.

Design/methodology/approach

The present investigation employs the survey method to examine the research hypothesis and objective. A total of 630 surveys were collected using an online platform, all of which were deemed to be valid. The gathered data were analyzed using SPSS version 20.0 and Smart-PLS version 3.0 software.

Findings

The finding represents a holistic investigation into Industry 4.0 technologies, quality management practices, supply chain performance and organizational performance is essential for the healthcare industry’s evolution. Embracing these elements collectively has the potential to redefine healthcare delivery, improve patient outcomes and drive operational excellence. The results seek to shed light on the broader implications for enhancing patient care, optimizing resources and improving organizational effectiveness within the evolving landscape of Industry 4.0-driven healthcare environments.

Research limitations/implications

Exploration of the incorporation of Industry 4.0 technologies within the healthcare domain has the potential to augment operational efficacy, patient care and data administration. Examination of the repercussions of these technologies on quality management procedures in healthcare environments imparts an understanding of the enhancement of healthcare service quality and patient outcomes.

Practical implications

Implementing Industry 4.0 technologies, which encompass Internet of Things devices and analytics driven by artificial intelligence, within the healthcare sector has the potential to streamline operational procedures, minimize errors and optimize resource distribution. This, in turn, may result in heightened precision of diagnostic procedures, refined treatment strategies and an overall enhancement in the quality of care provided to patients.

Social implications

There exist certain constraints inherent to this study. In the initial instance, the data were gathered from moderately sizable medical institutions situated within India. As the present investigation was conducted in India, it is possible to examine other countries in order to identify potential disparities in social conditions. Future research should consider, cross-cultural and longitudinal studies of organizational performance.

Originality/value

In the present investigation, the writer presents innovative research that may assist the healthcare industry in identifying the most crucial component of Industry 4.0 technologies for the relevant personnel. There is a notable relationship between the technologies of Industry 4.0 and the supply chain of healthcare, which was formerly the central focus. With a specific emphasis on big data, the Internet of things, cloud computing, blockchain, artificial intelligence and 3D printing, the authors of the current study have showcased a connection between the practice of quality management and the performance of the supply chain by employing industry 4.0 technologies. This paves the way for the healthcare sector to place a heightened emphasis on organizational performance.