Navigating online information access for women survivors of intimate partner violence living in long term shelters
Authors: Rempel Ebony , Donelle Lorie , Hall Jodi 
Published: December 2024

This study explores the use of online resources by women who experienced intimate partner violence (IPV) and were living in second-stage shelters. Given the ubiquity of online access across all aspects of everyday life—from health care and education to job searching and social support—ensuring equitable digital access is essential for everyone. This study used purposive sampling and thematic analysis of in-depth, in-person interviews with women residing in second-stage shelters across Alberta, Canada, to explore their experiences with online resources for support and information. Thematic analysis identified three main themes: Proactive Preparation, Staying Connected to Support Networks, and Barriers to Online Access - highlighting the critical role of digital resources in empowering participants but also underscoring significant challenges, such as financial constraints, internet reliability, and privacy concerns. Participants emphasized the importance of online resources for maintaining relationships, preparing for meetings with service providers, and accessing information and support. However, they faced significant challenges, including financial constraints, lack of reliable internet access, and privacy concerns. The findings underscore the need for improved digital access, health equity, and tailored digital literacy programs to support IPV survivors effectively. While social media and online platforms provide vital support and information, they also pose risks of digital surveillance and stalking. The study advocates for a collaborative effort from government agencies, service providers, healthcare providers, technology companies, and community organizations to create comprehensive support systems. Addressing these barriers can enhance the accessibility of crucial information and resources, empowering women on their journey towards recovery and independence. Introduction

Author Summary

The researchers shed light on the experiences of women who have experienced IPV who seek information and support through online resources while residing in second-stage shelters. Recognizing that digital access has become a staple of modern life, our research investigates how these women navigate online spaces to support their journey towards recovery. Through interviews with women across Alberta, Canada, we identified critical themes: the need for proactive information gathering, maintaining connections with support networks, and the challenges posed by limited online access. Participants spoke to the value of digital resources for maintaining relationships and preparing for important interactions with service providers, while also facing significant barriers like financial constraints, unreliable internet, and privacy risks. Our findings call for collaborative efforts from service providers, policymakers, and technology companies to improve digital accessibility, privacy safeguards, and tailored literacy programs. By addressing these obstacles, we aim to empower women in second-stage shelters, helping them build self-efficacy and resilience through secure and supportive online environments.