A Study on Effects of Job Stress in Airline Employees on Job Satisfaction, Organizational Commitment and Organizational Citizenship Behavior
Authors:   Asia-Europe Perspective Association, Park Soo-Young , Lee Mi-Hye 
Published: June 2018

It is impossible to avoid stress completely in the contemporary work environments. In the course of interaction between organization and individuals, the organizational objective usually faces conflicts with individual desires. Such an imbalance inevitably causes a variety of stresses to individuals. Amid the fast-changing work environments caused by the upgrade of aviation industry, many airline companies demand their employees to pursue innovation and challenges continually for better performances. In particular, many domestic and foreign airlines have recently restructured their organizations and taken on merger and acquisitions with competitors for large-scale reorganizations in effort to raise the flexibility in organization and personnel pool and lower labor costs. This led many airline employees to suffer a wider range of stronger stress. As the employees are increasingly exposed to job stress from their operations, the stress will have mental, physical and behavioral influences on them. Such influences will deteriorate the personal health and fitness and the quality of life and prevent airlines from accomplishing their objectives. Therefore, when the job stresses continue to wield negative influences on airline employees, their job satisfactions and organizational commitments representing how much employees are committed to their organizations and the organizational citizenship behaviors representing the voluntary acts of employees are not expected to show good ratings. As the attitudes and behaviors of employees under job stress have large impacts on the passenger's satisfactions with airline service and the performances of airline companies, the attentions to this issue are on the increase. However, the underlying causes for the negative influences on airline employees are not sufficiently studied. Accordingly, this study is designed to research the correlations between the job stress, job satisfaction, organizational commitment and organizational citizenship behavior of airline employee in order to identify the problems in the aviation industry and the directions for corresponding solutions. Given such results, this study aims to contribute to the development of human resources. Therefore, this study focuses on the assessment of correlations between variables based on the previous assessments of job stress, job satisfaction, organizational commitment and organizational citizenship behavior. For this purpose, a research model was specified and then five different assumptions and respective subordinate assumptions were stipulated to verify the model. The survey was conducted from December 20, 2010, to January 30, 2011, with the employees of local and foreign airline companies. A total of 438 samples were collected and analyzed using SPSS for Window Version 14.0 and AMOS 18.0. A frequency analysis was performed to understand the general characteristics of samples. The exploratory analysis reviewed that the variables had a high level of statistical significance in factor loading, and those variables were appropriately selected. The confirmative factor analysis on the entire model also demonstrated that the research methodology was appropriate for samples and each factor had a sufficient level of confidence. A path analysis was performed to verify specified assumptions, which led to adopt all assumptions entirely or partially except the one that the job stress of airline employee has negative impacts on the organizational commitment. According to the survey results, the job stress of airline employee was found out to have negative impacts on the organization's performance and the employee's nonvocational or organization-friendly behaviors. Therefore, both airline employees and airline organizations need to map out measures to control the job stress of airline employees more effectively in order to promote the development and performance of airline companies.