Free Access to Point of Care Resource Results in Increased Use and Satisfaction by Rural Healthcare Providers
Authors: Alcock Lindsay J. 
Published: December 2016

A Review of:
Eldredge, J. D., Hall, L. J., McElfresh, K. R., Warner, T. D., Stromberg, T. L., Trost, J. T., & Jelinek, D. A. (2016). Rural providers’ access to online resources: A randomized controlled trial. Journal of the Medical Library Association, 104(1), 33-41. http://dx.doi.org/10.3163/1536-5050.104.1.005

Objective – To determine whether free access to the point of care (PoC) resource Dynamed or the electronic book collection AccessMedicine was more useful to rural health care providers in answering clinical questions in terms of usage and satisfaction.

Design – Randomized controlled trial.

Setting – Rural New Mexico.

Subjects – Twenty-eight health care providers (physicians, nurses, physician assistants, and pharmacists) with no reported access to PoC resources, (specifically Dynamed and AccessMedicine) or electronic textbook collections prior to enrollment.

Methods – Study participants from a previously identified underserved rural area were selected and contacted by email. Interested participants were able to enroll through a link in the email invitation and then contacted by a member of the research team. Study participants were stratified by geographic region and occupation, then randomized and allocated to receive free access to either Dynamed or AccessMedicine for six months. Usage and satisfaction were determined prior to intervention and after six months of use for the allocated resource through survey data. Other survey data collected included demographic information, how long participants took on average to locate clinical information, what participants’ preferred information sources were for clinical information and patient information, willingness to pay for access to information, and usage and satisfaction of other resources including free medical websites, fee-based websites, print scientific journals, PubMed or MEDLINE, general web resources, UpToDate, etc. Participation was voluntary and those enrolled were able to withdraw at any time. Data related to the subjects/topics searched in the intervention resources were not collected and all identifying participant information was removed following the linkage of the pre-intervention survey, the resource access data, and the post-intervention survey.

During the intervention period medical students on the research team provided technical support and training to study participants including phone and email support and in-house training videos.

Pre- and post-intervention user satisfaction and frequency of use of 13 health resources were compared with doubly repeated ANOVA measures, adjusted using Huynh-Feldt to reduce Type 1 error rate. Cohen’s d-statistic was used to determine the effect size difference.

Main Results – The authors hypothesized that clinicians would prefer and be more satisfied with the clinically oriented Dynamed rather than the textbook based AccessMedicine, and that these two resources would be preferred over other resources normally utilized by participants. Participants in the Dynamed arm reported an increase in the use of Dynamed, but no significant change in the use of AccessMedicine. Participants in the AccessMedicine arm reported an increase in use of AccessMedicine, but no increase in the use of UpToDate or Dynamed, despite the fact that these participants did not report access to UpToDate upon study enrollment. Reported usage of the other 13 resources varied across time indicating a highly significant Resource main effect. That is, the effect of the intervention, regardless of the study arm and the time of assessment, was statistically significant. Reported use of the 13 resources was higher in the Dynamed arm, though it is important to note that reported use and level of satisfaction was higher at baseline and posttest for the Dynamed arm indicating a potential randomization error. An increase in satisfaction with only AccessMedicine was reported in the AccessMedicine arm while an increase in satisfaction with UpToDate, Dynamed, and AccessMedicine was reported in the Dynamed arm. In terms of reported use, Cohen’s d indicated an increase of +1.50 for Dynamed users compared to 0.82 for AccessMedicine users. Both arms reported an increase in the number of searches, the success of searches and satisfaction with the level of information obtained from searches. Neither intervention resulted in a change from baseline related to participants’ willingness to pay for regular access to an online health information resource.

Conclusion – Free access to online health information resources is a potential benefit to health professionals in terms of usage and satisfaction, and participants utilized point of care tools more heavily than the textbook-based resource thus supporting the authors’ hypothesis.