bluuebunny/crossref_metadata_2025 huggingface dataset:
Delivering an engaging college marketing strategy in a highly competitive sector
Authors: Evans Emma
Published: July 2024

The college has been on a rollercoaster journey, and marketing has very much been a part of the transformation. The key to creating an effective marketing strategy is to be creative in your approach — even if you do not have the best news to shout about, what positive nuggets can you translate into a campaign? City of Wolverhampton College’s marketing strategy worked because of the top-down support from senior management and the highly motivated and dedicated marketing team that implemented it and delivered the results. Translate the strategy into do-able action plans with objectives so that everyone involved is accountable, and continually evaluate what is happening so that plans can be adapted to ensure objectives are achieved. A strategy should be the document that you make the ‘to do’ lists from, not, as is so often the case, a document that gets written and then stored away until it needs updating.
Analysing a campaign as a lens to the future: A case study
Authors: Brown Paul , Morgan Austin
Published: July 2024

On 31st December, 2021, North Carolina State University concluded a successful, nearly ten-year US$2.1bn fundraising campaign, breaking past both the initial US$1.6bn goal and the US$2bn stretch goal. Simultaneous with celebrating their success, the institution looked back at donor behaviour across its campaign period for insights to leverage in future advancement operations. This paper analyses the reviewing of donor behaviour in NCSU’s ‘Think and Do’ campaign. The paper starts by giving background information and then presents the findings. By analysing donor behaviour throughout the campaign, NCSU discovered how institution-specific priorities allowed leadership to strategise around the next campaign, as well as how alumni and donors can best be reached.
City development under the constraints of complexity and urban governance: A case study on the application of systems modelling and ‘syntegration’ to the city of Fürth
Authors: Mieg Harald A. , Grafe Fritz-Julius
Published: July 2024

This paper presents insights from the so-called ‘syntegration’ process, which helped the German city of Fürth to overcome severe financial deficit. The approach comprises both systems modelling, in order to grasp the developmental prospects of a city, and an accelerated process of consensus-building within the city, which is closely connected to implementation. Syntegration is viewed within the context of urban governance. The findings suggest that leadership is indispensable in initiating and controlling such an urban change process. ‘Syntegration’ and ‘Malik Syntegration’ are registered trade marks owned by Malik.
An integrated approach for electronic identification and central bank digital currencies
Authors: Adams Michael , Boldrin Luca , Ohlhausen Ralf , Wagner Eric
Published: July 2024

This paper outlines a proposal for how to implement Central Bank Digital Currencies (CBDC) based on open banking standards and supports both account-based and token-based CBDC models, transacting online and offline with immediate finality, while recognising the European PSD2 requirements, including (multi-factor) strong customer authentication (SCA). The authors recognise the limitations with current smartphone technologies with respect to deploying trusted applications and in performing the role of a qualified signature creation device - highly relevant to offline scenarios. In some cases, the authors recommend regulatory review, in others they recommend taking full advantage of the existing capabilities of the separated secure execution environment by dividing the control of a CBDC transaction between both payee and payer devices, so that if one device was compromised, this does not undermine the whole transaction. It balances the need for anonymity with financial crime regulatory requirements and suggests that a CBDC wallet can be enriched with eID capabilities, or vice versa. The wallet is bound to the person’s identity, their device and software via a chain of trust (eIDAS for the EU or similar for non-EU countries). The authors combine this with self-sovereign identity (SSI) principles to maximize privacy and minimize information sharing with a third party
Consumer Protection Act: Quis custodiet ipsos custodes?
Authors: Nathan Vaidya
Published: July 2024

The Consumer Protection Act 2010 is a federal statute in the USA, which was passed as a response to the subprime crisis. The Act brought the most significant changes to financial regulation in the USA since the regulatory reform that followed the Great Depression, representing a significant change in the financial regulatory environment affecting all Federal financial regulatory agencies and almost every aspect of the financial services industry. As with other major financial reforms, financial scholars have analysed the law, critiquing that the reforms were insufficient to prevent another financial crisis. In this paper it is argued that the Act went too far and would unduly restrict the ability of financial firms to operate efficiently.
Marketing technologies, customer data and analytics: Enabling responsive customer journeys and scalable marketing processes
Authors: Copulsky Jonathan , Richardson Shawn , Simone Michael
Published: July 2024

Marketers face tough challenges as they struggle with driving profitable growth for their organisations. There is an increasingly rich set of choices of marketing technology solutions that enable a combination of more responsive customer journeys and more efficient marketing processes and workflow, while providing insights about impact and effectiveness. The nature of analytics supported by marketing technology has shifted from access to tools to automation of activities to real-time predictive analytics. In the future there will be an even greater focus on marketing technology solutions that support embedded analytics related to marketing attribution and next-best-action marketing. However, the success of such efforts will ultimately be enabled or constrained by organisations’ success in integrating and harmonising customer data in real time.
Assessment of model risk in the aggregate: Contribution of quantification
Authors: Brotcke Liming , Brastow Raymond
Published: July 2024

The ability to assess model risk in the aggregate is desirable, as it provides senior management with information on the overall risk associated with models used by the organisation. More importantly, it enables effective challenges and hence a robust measurement by connecting isolated information in a transparent way. This paper introduces a quantitative element to the assessment framework that utilises various model statistics from model development and performance monitoring periods. The paper links the model life cycle concept to risk quantification within families of similar models by introducing two risk measures: the Model Robustness Index (MRI) and the Model Stability Index (MSI). MRI is used to evaluate individual models’ robustness and goodness of fit. MSI employs key ongoing monitoring metrics and can be used along with judgmental factors as a dynamic measure of risk as model performance changes over time. Next, the paper introduces an approach to establish thresholds for ongoing performance monitoring. The paper demonstrates the value of these concepts by applying them to an example using binary logistic regression, that is, a simple application of a machine learning algorithm.
Cash is dead, long live cash
Authors: Erling Ghita
Published: July 2024

The almost universal proliferation of mobile phones and internet access is having profound implications for society. It has been postulated that one of these implications will be the replacement of physical cash with electronic money and payments, ultimately resulting in a cashless society. This paper first articulates the scope and some of the implications of the mobile and internet revolution. It then seeks to explore the means by which this revolution is replacing cash, using the mobile phone as a means of payment. This review of mobile payments is then balanced by a view of currency-in-circulation and usage statistics for cash, concluding that a cashless society is not imminent and suggesting some reasons why this may be the case.
The securities financing transaction regulation: Practical implications for the securities lending industry
Authors: Oliver Ed
Published: July 2024

Securities financing transaction regulation (SFTR) is a huge data gathering exercise for those participating in securities lending. Who is required to report and when? Who will actually be responsible for reconciliation and reporting? What are the areas that concern participants? What will regulators do with the data they receive? This paper will address these issues and discuss what buy-side participants should be thinking about in terms of preparation for SFTR.
Demonstrating thermal performance: The role and challenges of testing methodologies
Authors: Williams Ray
Published: July 2024

The UK's commitment to reduce CO2 emissions by 80 per cent by 2050 presents the construction industry with an extremely difficult challenge. To produce the highly energy-efficient new buildings and adequately retrofit the 20 million existing ones we must start to use all the tools at our disposal. Worryingly, it is now apparent that a significant gap between the as-designed thermal performance of buildings and the actual performance already exists. This paper puts forward the case that a significant contributor to that gap is the regulatory regime that has been put in place, which allows the U-values of all the building components and structures to be calculated — never verified by measurement. A list of the main measurement and calculation standards that are available is then given with a brief description of their possible place in a rigorous system for ensuring that building designs are based on accurate, validated thermal performance values for the structures from which the energy performance is calculated.
Building a high-performing data ethics programme from the ground up
Authors: Ross Alexandra , Golbin Ilana , Cohen Bret S.
Published: July 2024

Companies are presented with increasingly complex legal, ethical and operational challenges when implementing algorithmic data processing to detect security threats or generate business insights. In this paper we will share leading practices on how to navigate the compliance landscape, build and maintain an ethics-by-design programme for data and technology, leverage existing frameworks and manage stakeholders. We will also introduce emerging technical concepts from the privacy and security domains and provide a perspective of how these technical concepts may be introduced into the governance process for organisations.
Using event-based models for cross-device insights into the user journey
Authors: Alowaish Mai
Published: July 2024

Gaining customer insight is the foundation of marketing science. Today’s customers interact with companies across multiple devices. Thus, to fully understand the customer’s journey, digital marketing analysts can no longer rely on measuring individual events on a single device; rather, they must gather and interpret data across devices. This requires making the user the unit of data measurement. The challenge is stitching together information into a single story and profile that lead to actionable and immediate insights. This paper discusses event-based models for digital marketing data and calls for marketing analytics leaders to execute the transformation from static session-based reporting to dynamic and powerful user-centric analytics.
Mind the gap: Balancing current and future challenges in European air traffic management
Authors: Mcmillan David
Published: July 2024

Difficult economic conditions must not be allowed to inhibit investment in air traffic management, otherwise serious capacity shortfalls could result in the medium to long term. This problem is compounded by the correlation between lack of capacity and environmental impact; EUROCONTROL has several initiatives designed to combat both. This paper describes the flight efficiency plan that EUROCONTROL is carrying out with the Civil Air Navigation Services Organisation (CANSO) and the International Air Transport Association (IATA), in addition to the Dynamic Management of the European Airspace Network (DMEAN) bridge to the Single European Sky ATM Research (SESAR) programme. It also discusses collaborative decision making, continuous descent approaches, collaborative environmental management and bespoke airside airport capacity enhancement activities.
Assessing the practical impacts of the EU derivatives trading obligation
Authors: Øverland Elisabeth
Published: July 2024

Derivatives trading obligations represent one of a number of types of
obligations that will fundamentally change the over-the-counter (OTC)
derivatives markets. Global regulatory change is underway to implement G20
commitments. In the European Union (EU), this is primarily taking place
through the Markets in Financial Instruments Regulation and the European
Market Infrastructure Regulation. Although there are clear commonalities
between the EU and other third-country regimes, market participants may face
challenges when complying with multiple trading obligation regimes unless
equivalence decisions are made that recognise compliance with third-country
regimes or allow the execution of transactions on third-country venues. While
the trading obligation in the EU will not come into force until 2018, market
participants may want to engage with relevant consultation processes and
regulators to reduce the risk of market fragmentation and a negative impact
on liquidity.
Managing irregular airport operations
Authors: Humbertson Robert , Sinha Agam
Published: July 2024

This paper describes the technologies and tools airport operations centre managers, air traffic management service providers or airlines can use to assist in reducing the impact of irregular aircraft operations caused by significant weather events. Because of the variations in events, operations, available infrastructure etc, this paper does not attempt to prioritise the technologies or tools, but discusses the benefits of a shared situational awareness or common operating picture that could be achieved from proper implementation.
Navigating the storm: The intersection of geopolitical and financial crime risks
Authors: De Sybel Rosamund
Published: July 2024

The world is facing an incredibly complex set of global risks, from conflict in Europe and the Middle East, to climate change and food and energy insecurity. As we progress into 2024, we are seeing an intensification of recent trends: geopolitical instability is accelerating the use of economic statecraft and asymmetric tools of financial conflict. These tools are used as both alternatives and additions to hard power. This paper argues that risks to global financial institutions are increasingly characterised by this nexus. Against a backdrop of multiplying wars, the geopolitical activities of treasury departments are becoming more pronounced. This paper addresses how some of these financial and economic tools are deployed and the nature of the risks that have emerged as a result, particularly as the targets of economic statecraft seek to counter them. The paper also considers how financial institutions can build resilience in their organisations by situating geopolitics effectively within financial crime compliance frameworks.
Innovation in Brazil: A workshop for developing airport security programmes
Authors: De Jesus Pinheiro Jackson Wellington , Ferreira Arcúrio Michelle Salgado
Published: July 2024

As a signatory to the International Civil Aviation Convention, Brazil must comply with the guidelines laid out by the International Civil Aviation Organization. This includes ensuring that all aerodromes in the country establish, implement and maintain an airport security programme. Historically, the process for certifying such security programmes was not only long-winded, but also led to a low approval rate. In 2019, however, representatives from the National Civil Aviation Agency of Brazil collaborated with airport operators to establish a workshop to streamline this process. This article describes the various ways in which this endeavour has been a resounding success.
The role of social media in the apparel retail sector in Vietnam: A study of Facebook fan pages
Authors: Mai Nguyen Thi Tuyet , Hao Nguyen Anh , Huong Phung Thi Xuan
Published: July 2024

This paper studies two relationships: how the volume, quality and credibility of information found on Facebook fan pages affects the perceived usefulness of this information and how the perceived usefulness of the information affects the intention of customers (ie fans) to continue their relationship with Facebook fan pages. Data were collected through an online survey of 217 Vietnamese Facebook users who are fans of apparel retailing pages. Following a review of the literature, a conceptual model was developed and the data were analysed using linear regression. The results indicate that information quantity, quality and credibility have a significant positive impact on the perceived usefulness of an information source and lead to an intention to continue to use this information source. The research suggests that apparel retail companies should employ social media channels, particularly Facebook, as a means to communicate and interact with their customers and hence improve their relationship with them.
The impact of energy policy on traditional buildings: Towards a holistic decision-making framework for retrofitting: Part 1
Authors: Frew Russell
Published: July 2024

The Energy Performance of Buildings Directive (EPBD) is the European Union’s main policy instrument for reducing the built environment’s contribution to climate change. Energy Performance Certificates (EPC) are a tool of this policy, providing buildings with a performance rating. In the UK these have become the benchmark by which the Minimum Energy Efficiency Standards (MEES) are judged, rendering residences lower than an E illegal to rent out. This has pushed property owners to undertake energy retrofitting interventions to ensure compliance. In traditional buildings this is potentially problematic. Buildings of this type rely on permeability to control moisture dynamics; the insertion of less permeable barriers can interrupt their internal hygrometry leading to condensation, damp and decay. As a result, subsequent damage to the building fabric can bring energy policy into conflict with heritage conservation. Existing frameworks that attempt to mitigate the tension within these agendas often fall short in explicitly considering the the problem holistically. This research first asks if pressure from policy is leading to incompatible retrofits. Secondly, it aims to develop a holistic framework that unites heritage and energy agendas with current policy. An inductive, pragmatic approach was undertaken. Using a historic estate’s residential portfolio as a case study, condition surveys were carried out to assess whether properties retrofitted with secondary glazing were experiencing problems with condensation. The results of this were significant, supporting the argument that energy policy is driving incompatible retrofitting interventions. Exploratory data analysis was carried out on an existing EPC dataset to highlight inconsistencies with the EPC methodology. Finally, these findings were combined with questionnaire survey results, targeted at both professionals and occupants, to inform a decisionmaking framework that incorporated energy efficiency, heritage values, LCC, building assessment, occupant behaviour, with a feedback loop promoting a bottom-up approach to policy. This issue contains Part 1 which will set the scene, with Part 2, to be published in the next issue, presenting the methodology and results.
Are banks serious about customer experience? How to deliver market-beating customer experience
Authors: Calmejane Claire
Published: July 2024

With the market in flux, customer experience is more important than ever before. To thrive, banks must offer a customer experience that is at least as good as that provided by leading FinTechs. But that does not mean that banks and FinTechs are forever destined to be competitors. In many instances, the two can offer each other much of value and will profit by working together. Banks provide trust, access to customers, expertise, licencing and regulatory relationships. FinTechs, on their part, bring to the relationship agility, new ideas and innovative platforms and services. As well as partnering with FinTechs, banks can also incubate internal and external FinTechs. They can run innovation hubs, encouraging employees to think like start-up founders, and they can work with authorities to drive innovation across the whole industry. We have already seen examples of this in the way commercial and central banks have cooperated on central bank digital currencies for France in exemple. Working in these ways, banks — often in cooperation with FinTechs — can create new standards for customer experience across the widest range of connected platforms and ecosystems, and this is what customers want: the best service and the best experience as they move from mobile to desktop, whether they are in the bank’s own app or using a plug-in service on a retailer’s site. Banks are and will continue to be at the forefront of innovation, however, as customer experience design and implementation develop over the next decade. With their scale and expertise, they are ideally placed to lead the customer experience revolution.This paper discusses how banks are not only taking customer experience seriously, they are also leading the way in developing new models of customer experience, building on the best of digital and human expertise. It posits that, through internal innovation hubs and campuses, banks are already transforming themselves, using technology to provide bankers with the best tools to serve their clients.
Understanding ‘what is privacy’ for millennials on Facebook in India
Authors: Pandey Neeraj , Gudipudi Bhargav
Published: July 2024

Social media privacy is a growing concern among internet users. Millennials (age group 18–34 years) constitute the largest users on the social media, with the highest number of them being active on Facebook. India has the largest number of Facebook users in the world. The central question explored and analysed in this study is ‘what is privacy’ from an Indian millennial perspective on Facebook as a social media channel. Indian millennials considered sharing of Facebook information such as residential address, personal mobile number, product purchase preferences, religious views, e-mail address and favourite quotations to a third-party vendor as an intrusion into their privacy. Interestingly, sharing of relationship status, tagging and orientation were not seen as significant regarding privacy by millennials. The study showed that millennials’ perspective on privacy was contextual and changing. The implications for marketers have also been highlighted in the study.
Using radical change to unlock opportunities for portfolio transformation in local government
Authors: Watkins Lyndon , White Alison , Hamilton Davida
Published: July 2024

Economic constraint usually results in pressure on real estate costs, but this pressure can be exerted in different ways and lead to different outcomes. This paper provides a detailed case study of North Somerset Council's journey through three economically led stages of property management, emerging with a transformed portfolio. The first stage is that of complacent growth or business as usual: headcount and organisational initiatives proliferate and business leadership is focused on delivery, with property being a low priority. The second stage is that of challenge: increasing costs become a problem, therefore property becomes a target for savings and increased control, and a focus for asset management. The third stage is a transformed approach: property becomes a facilitator of business restructuring, closely integrated with local and business objectives and with the potential to generate income. This paper analyses how North Somerset Council came to deliver radically improved asset performance. The process depends on organisational readiness and is very much a product of increasing economic and political pressure. When this pressure becomes intense, a radical change in the approach to asset management is possible if the groundwork is in place and if the property team is able to lead decisively.
How marketers can use the power of an AI/ML model to identify and predict customers
Authors: Bellamkonda Shash
Published: July 2024

Marketers are increasingly faced with a lot of data and need to identify the best prospects. Sales teams are often sceptical of the data provided by marketing and possibly blame the quality of the prospect data provided by marketing. Enter a neutral party, a neural network, an AI/ML model that can analyse the current customers and provide a mechanism for identifying co-relations and similarities in larger prospect data and increase the efficiency of sales teams.
New players on the airport market: How can the Solidarity Transport Hub affect global air traffic?
Authors: Pietrzykowska Karolina
Published: July 2024

This paper analyses the concept of creating a new airport in Poland, the Solidarity Transport Hub, which is ultimately to be one of the most important transfer hubs in Europe. The purpose of this paper is to introduce readers to the planned investment and present a discussion of its actual construction and legal status. Among other things, the paper discusses the assumptions of the project, as well as the phases of its implementation, the specifications of the investment and the possibilities of achieving the expected success. In addition, the author extends the discussion of the investment with an analysis of its possible benefits, including the advantages and disadvantages of the plan, and also provides her suggestions for the success of the investment. The paper is a preview of the changes underway in Europe's major hub market.
Developing an optimal custodian relationship management strategy
Authors: Brown Philip J.
Published: July 2024

Global custodians, as service industry participants, depend for their survival on the quality of their people and on their relationship approach. This paper argues that relying upon the interpersonal skills of individual relationship managers without a formal process for relationship management exposes the relationship to significant risk and reduces an organisation's opportunity for differentiation. In the global custody business, relationship management is considered an art by most of its practitioners. This paper argues that it is more science than art, requiring a disciplined and structured approach in addition to the interpersonal skills that are necessary in any front-line client role. This structured approach assumes that a relationship plan is invoked, based on an understanding of the degree to which the supplier organisation wishes to engage with its customer, and that the organisation executes against this plan. This planning process is specifically intended to avoid margin erosion over the life of the client relationship and to provide maximum longevity. The decision on depth of engagement can be driven by tiering the client base towards better alignment of resources with revenues, and with the supplier management capacity of the client.
Case study: The paper and packaging board’s highly successful experiential activation
Authors: Becker Maria
Published: July 2024

Sustainability is no longer a choice but a necessity, and there is starting to be a shift in consciousness that is putting pressure on both individuals and organisations to share responsibilities and intervene. This paper will explore how the Paper and Packaging Board (P+PB) and its partner Stein IAS found the most successful strategies to educate as many consumers as possible on the best ways to recycle paper and paper-based packaging. They realised that in order to communicate with consumers effectively and economically, a traditional business-to-consumer framework would not suffice. Instead, P+PB and Stein IAS embarked on a mission to follow a B2B2C framework, focusing on engaging packaging manufacturers and their e-commerce clients to reach a broader consumer audience. They understood that they had to convince box manufacturers and e-commerce brands to join the programme, known as ‘Box to Nature’, which aimed to inspire consumers to recycle boxes correctly, emphasising the exponential effect of proper recycling. The strategy involved showing up where the majority of the target audience was engaged, creating a relevant and bold experience. The launch of the initiative at PACK EXPO, one of the industry’s largest trade shows, was a significant step in this direction. The team found a unique, powerful and relevant way to connect with the desired audience in unexpected ways, resulting in a big success that has led to a significant increase in the number of organisations wanting to join the programme.
Digital asset management system implementation at American Express Publishing
Authors: Beer Chad , Boerner Holly
Published: July 2024

This paper presents an analysis of the successful implementation of a new digital asset management (DAM) system at American Express Publishing (AEP). At AEP, the DAM team was faced with surprises when the system passed from a theoretical planning stage to the realities of a production workflow. Real-life demands on user groups and system functionality forced the DAM team to quickly adjust course multiple times. Their ability to find successful solutions proved the value of the team’s prior planning, education, and relationship building. Post roll-out, the team learned lessons about enabling a successfully operating system to meet the search and access needs of end users. Detailing the critical decisions and actions that led to that success, the paper defines important best practices applicable to system implementations at any enterprise.
Fan engagement on select social media platforms: A study of the Indian Premier League
Authors: Singh Avtar , Sharma Rahul
Published: July 2024

In recent years, the Indian Premier League (IPL) — one of the biggest sporting competitions in India — has enjoyed significant growth in fan engagement across multiple social media platforms. As audience engagement is a vital metric for measuring the success of any venture or event, this paper investigates in more detail how this has manifest across select social media channels, namely Facebook, Twitter, Instagram and YouTube. With a focus on the period from 2018 to 2020, the study identifies a significant increase in the number of cricket fans following IPL teams on social media and engaging with them via likes, shares and comments. Such an increase in engagement not only creates more opportunities for IPL franchises but also for other stakeholders, such as team supporters and sponsors.
Innovation by the numbers (Part 1): Implications and opportunities for the emerging role of advanced analytics in the workplace
Authors: Osgood Robert T.
Published: July 2024

In Corporate Real Estate Journal Volume 2 Number 4 (2013), the author summarised a decade-long research project focused on studying innovation teams across more than 110 projects within Fortune 1000 companies. A key aspect of the research was the exploration, development and testing of what became known as the ‘innovation-connectivity (I-C) performance path’, a model for exploring the interrelated ways in which 16 elements of people, technology and place (P-T-P) can be employed to enhance team processes and enable innovation. Throughout 2014 the author built on this research by studying the team and individual work processes of advanced analytics and big data teams in 22 large companies in North America. Analytics is a method of gleaning intelligence from data and using it for evidence-based strategy, ongoing operations and real-time decision making that translates into business advantage. In the broadest terms, analytics teams sort through huge amounts of data to uncover ways to drive innovation by doing something new or different. Given their focus, analytics teams proved to be excellent case studies to apply the I-C performance path, which in previous research showed that innovation teams rated highly on all 16 elements of P-T-P, demonstrated significantly higher levels of collaboration, better project results and superior overall innovation performance. Analytics teams reinforced the relevance of the 16 P-T-P elements, consistently describing their application in a unique way specific to their daily work processes.
Due to space constraints, the material has been divided into two parts, appearing in successive issues of Corporate Real Estate Journal. This first part provides an overview of the field of analytics and the individual tasks and team processes undertaken by the data scientists who perform the work.
An introduction to digital engagement in China
Authors: Keady James
Published: July 2024

This paper focuses on the digital programme of the McLaren Automotive luxury car brand as the company extended its global strategy to a new region. It presents an introduction to the digital marketing ecosystem within China, with a focus on content marketing and social media while exploring the fundamentals of establishing brand presence in the region. It explains recent developments within China’s digital landscape and how these trends are shaping consumer engagement in China. Finally, the paper emphasises the importance of integrating digital strategy into the business model to maximise opportunity for brands entering new markets.
Digital transformation in treasury, risk and finance: COVID-19 to accelerate establishment of smart analytical centres in these departments
Authors: Von Solms Johan , Langerman Josef , Marnewick Carl
Published: July 2024

Digital transformation has been a growing focus in the banking industry for several years, with the introduction of digital technologies of the Fourth Industrial Revolution. The recent COVID-19 outbreak had a significant impact on banking, one being that its aftershock might lead to an acceleration of digitalisation efforts in core bank management departments. The reason is that the COVID-19 pandemic is dangerously unique. It differs from the 2008 financial crisis in that it is an exogenous risk that is not the result of the unravelling of previous financial imbalances. It is truly an uncertain event, with a wide range of outcomes that depends on unpredictable noneconomic factors. Therefore, the challenges facing banks and the course of action required are divergent from the situation post-2008. The purpose of the paper is to identify a few of the effects COVID-19 had on banks, but particularly focus on its impact on the responsibilities of internal management departments such as treasury, risk and finance. The reason is that the crisis highlighted some of the pressure points that exist in traditional approaches and technology solutions. The paper postulates that the pandemic might be the catalyst that speeds up the pre-COVID trend of adopting digital technology in treasury, risk and finance and thereby drive establishment of smart analytical centres. The advantage of smart analytical centres is bank management departments that will be better prepared, not just to handle future crises through intelligent and rapid decisionmaking, but also better equipped to enhance day-to-day operations in business-as-usual times. An implication emphasised in this paper is that to establish smart analytical centres, it is vital to study the applicability and benefits of digital technologies, as well as recognise the importance of putting a well-defined digital transformation plan in place.
Creating flexible global brands in federated organisations: A case study from a global not-for-profit
Authors: Bailey Christopher K. , Knepler Ben , Vanlombeek Patrick
Published: July 2024

Creating the right global strategy for a brand requires a number of key considerations specific to the organisation and target audience(s). This paper uses a case study of GS1, a global not-for-profit organisation operating in over 100 countries, to discuss approaches to building brand equity across multiple geographies, the importance of unified global brand meaning, the value of establishing a global brand management structure, and ways to create consistent branding while retaining significant local flexibility.
Driving renovation: A comparative research project in urban regeneration across cities in China
Authors: Guo Fang Bin , Roberts Emma , Zhan Xiaochun , Johnston Kevin
Published: July 2024

Post-industrial sites in Chinese cities are being redeveloped as catalysts for urban regeneration, often tuning into the creative cultures of these cities to provide platforms for creative enterprises to flourish. The success of these projects in driving the development of China’s creative economy, however, has led to many imitative redevelopment projects, creating a blueprint for the format of industrial zones and cultural parks in cities. Many recent urban renewal projects have placed great emphasis on commercial and practical aspects of implementation and creative practice but have failed to respond to the different contexts of each location within the design and planning, and therefore performed poorly in providing opportunities for developing local enterprise or addressing social welfare needs. A recent funded research project has been conducted by an international cross-disciplinary team that is seeking different opportunities for developing relevant creative industries while retaining cultural and industrial heritage. The project focuses on regional culture and, with use of new methodologies, studies its impact on urban regeneration. By working with participants who are both site users and developers, this paper explores the research conducted so far and offers initial findings. Findings include that regenerations should integrate the characteristics of historic industrial sites with the new requirements of the creative industries. The major stakeholders whose impact on urban regenerations have also been identified and the most important factors for successful transformations from heavy to creative industry are discovered to be local geography, history, culture, politics, economy and ethnography.
Professional negligence: An overview
Authors: Collingwood Martin
Published: July 2024

This paper provides an overview of professional negligence. What does it mean, what damages can be recovered as a consequence of it, and how does it arise with some examples of cases in which professional negligence has been alleged?
The push for Ottawa’s mid-town: Getting to square one
Authors: Lonergan Terrence
Published: July 2024

The 31st largest city in North America, 4th in Canada, home to nearly 1,000,000 residents, Ottawa is a town in need of change. It can ill afford the financial burden and social impacts of its urban sprawl, and its traditional economic engine, the Canadian Government, no longer offers enough civil service jobs or incentives to the private sector to sustain the livelihood of its inhabitants. This paper deals with intensification, a policy introduced by Ontario in its Provincial Policy Statement (2005: http://www.mah.gov.on.ca/Page1485.aspx; revised 2014: http://www.mah.gov.on.ca/Page10679.aspx) to counter urban sprawl, and suggests that, by giving priority to one of its components — the densification of arterial main streets — the municipal council may have stumbled on a way both to slow down the growth of suburbia and to make Ottawa more attractive to the people most likely to generate new ideas, new technologies and new jobs. The paper also explains how local community associations from the city’s 9th ward have, from the outset, prompted city councillors and officials to envisage main street densification along Merivale Road as a strategy contributing to Ottawa’s regeneration and renewal.
Airport technology systems in the design-build environment
Authors: Fulghum Hunter S.
Published: July 2024

The design-build method for construction is increasingly being applied to the delivery of airport projects. This includes the technology systems that are necessary for the efficient operation of these facilities. Technology systems present a unique set of challenges to the design-builder, many of which will be new to contractors. This paper examines the issues associated with the design-build approach to technology in the airport market, and ways in which the design-builder can adjust and refine their approach to deliver projects more effectively.
History of a six-year debate on Multilateral Interchange Fee for direct debit
Authors: Allix Jean
Published: July 2024

This paper relates what has happened in the six-year debate about the need for a Multilateral Interchange Fee for the SEPA direct debits scheme, which will be joined by national schemes for direct debit in February 2014. All banks and companies in the EU are now in the process of adapting their systems — the result will be a pan-European direct debit scheme, which will also be an infrastructure available for new kinds of payment through mobile or internet.
`Regenerating London: Governance, Sustainability and Community in a Global City edited` by Rob Imrie, Loretta Lees and Mike Raco
Authors: Bowie Duncan , Thomas Huw
Published: July 2024

Regenerating London: Governance, Sustainability and Community in a Global City; edited by Rob Imrie, Loretta Lees and Mike Raco; Reviewer: Duncan Bowie. Planning Theory; by Philip Allmendinger; Reviewer: Huw Thomas
Bridging the gap: Using cloud services to redefine the digital supply chain
Authors: Lai Albert
Published: July 2024

The growing proliferation and fragmentation of devices presents an ongoing challenge for companies as they evaluate their digital supply chain to reduce inefficiencies, standardise processes and improve the ability to cost-effectively support evolving digital business models. This paper looks at how cloud services can improve the efficiencies and scalability of the discrete workflow steps and how moving to a single, logical representation of each video programme can redefine the entire digital supply chain.
The creative life cycle: Using DAM to get the most from creative workers
Authors: Whitehead Romney
Published: July 2024

This paper proposes the idea of using a centralised DAM system to aid creative workers in fulfilling their innovative potential while still incorporating all the aspects of a traditional creative production workflow. It introduces a circular life cycle of assets to the production process rather than the traditional linear one, and demonstrates how this process can enrich the assets produced by a company, as well as allowing creative workers to focus on generating new and exciting content rather than spending too much time searching for, and recreating material. It also shows how the digital life cycle can preserve previously lost information and assets, and shorten the time taken in approvals and collaborations.
The impact of deriving support from Party Structures and its relationship with Party Wall etc., Act 1996 and other relevant legislation
Authors: Ghasemi Peyman
Published: July 2024

Deriving support from a Party Structure is by no means uncommon. Equally, service of the relevant Party Wall notices in relation to building into a Party Structure is neither surprising nor unusual. However, while building a load-bearing member into a Party Structure is perfectly within the realm of the Party Wall etc., Act, the acquisition of easement of support is outside its scope. The aim of the following paper is to give some clarity to this area, and offer advice in terms of evidence-gathering for eventual and formal acquisition of such a legal right.
Estimating the value of the US Hispanic shopper: An In-Culture™ analysis
Authors: Valdés M. Isabel , Beniflah Dr Jake , Quintana Marie
Published: July 2024

In 2013, the Center for Multicultural Science formed a strategic partnership with the National Grocers Association: (1) to estimate how much the Hispanic population spends in the independent retail grocery channel; and (2) to conduct an In-Culture™ analysis to uncover important shopper insights and purchasing patterns to provide retailers and suppliers with actionable shopper marketing strategies. This paper publishes these findings — including the main finding that Hispanics spent an estimated $22.8bn in the US independent retail grocery channel in 2012. The study is considered the first to estimate the economic contribution of the Hispanic population among independent retail grocers, but acknowledges that more work is needed to estimate the full economic value of Hispanics. This study has strategic implications in a number of areas, including sales, marketing, communications, merchandising and product assortment to drive Hispanic sales and corporate growth for leading retailers and manufacturers.
How companies can create a winning site selection process
Authors: Biggins Jay , Van Soelen Stephen L.
Published: July 2024

This paper discusses the strategic impetus for companies seeking new locations, summarises the common core disciplines at the heart of best practices for the site selection process, and explores the different approaches that well-run companies are taking in setting location strategy, and in resourcing and organising the process of finding the optimal site to support that strategy.
Design matters: How a course review informed online teaching best practices
Authors: Sheets Laura A. , Barry Maureen , Bosch Eileen K.
Published: July 2024

This paper discusses how an Applying the Quality Matters (QM) Rubric for Higher Education workshop had an impact on the online teaching practice of three academic librarians. The QM Rubric was used to review and update a credit-bearing information literacy course taught by the authors’ department. The authors reflect on how this training influenced their relationship to online teaching during the COVID-19 pandemic (and beyond), using examples from their own experiences to demonstrate how instruction librarians contributed to online education during this period and how they used sustainable teaching practices to lessen the workloads of their teaching colleagues. Future steps include improved documentation, assessment, management and maintenance of digital learning objects used in online teaching.
Economic sanctions on the rise: The ever-increasing importance of sanctions screening in a compliance programme
Authors: Fadavi Amir
Published: July 2024

With the ever-increasing use of economic sanctions by multiple governments across the world, sanctions compliance has become a complex topic that requires the use of tools and technologies in assisting an organisation to stay compliant. Sanctions screening is one such tool. The question of whether to screen or not cannot be answered in vacuum and it has not been specifically prescribed by sanctions laws. As such, this paper suggests a system (a three-step approach) for organisations to tackle the questions of sanctions screening. This paper offers some fundamental sanctions-related information and then delves into the details of screening. It introduces a three-step approach in which the first question is whether sanctions screening is the right control for an organisation or not. Then, in the second step, it talks about the specifics of sanctions screening systems and technical factors to consider. In the last step, it covers the actions that should be done when a screening system detects a potential sanction hit. After reading this paper, in addition to being introduced to the three-step approach,, the reader will be informed about several technical aspects of screening, the role of sanctions risk assessments and how the output of sanctions screening can improve the quality of an organisation's sanctions compliance programme.