bluuebunny/crossref_metadata_2025 huggingface dataset:
Analisis Kualitas Pelayanan dan Kepuasan Pelanggan Menggunakan Metode Servqual (Studi Kasus PT.Balistha Gapala Nandya)
Authors: Sahita Panji Priya , Hutabarat Julianus , Budiharti Nelly
Published: June 2021

Kepuasan pelanggan adalah perbandingan antara kinerja yang diharapkan oleh pelanggan dibandingkan dengan kinerja actual performance dilapangan, PT.Balistha Gapala Nandya perusahaan yang bergerak dalam bidang maintenance elevator ini belum maksimal dalam memuaskan pelanggan, hal ini dapat dilihat dari tingkat keluhan yang diterima perusahaan dari customers. Tujuan dari penelitian ini untuk mengidentifikasi masalah-masalah yang ada dalam pelaksanaan pelayanan jasa maintenance elevator. Maka dari itu perlu dianalisis faktor apa saja yang berpengaruh pada kualitas pelayanan sehingga dapat meningkatkan kepuasan pelanggan sesuai dengan yang diharapkan. Kualitas pelayanan yang meliputi variabel reliability, responsiveness, assurance, empathy, dan  tangible, yang dianalisis menggunakan metode servqual untuk mengetahui Gap antara harapan dari customers dan actual performance yang dilakukan oleh perusahaan. Gap terbesar pada variabel tangible sedangkan pada variabel empathy memiliki gap yang positif sehingga dapat diartikan bahwa variabel emphaty telah memenuhi harapan dari customer. Keempat variabel lain harus diprioritaskan dalam perbaikan dan peningkatan kualitas layanan agar dapat memeperkecil gap serta memenuhi harapan customer.

Kata Kunci : Gap, Kualitas Pelayanan, Kepuasan Pelanggan, Servqual.
COMPARISON BETWEEN DOUBLE DISK SYNERGY TEST (DDST) AND INHIBITORY POTENTIATED DISK DIFFUSION TEST (IPDDT) FOR DETECTION OF ESBL ISOLATES.
Authors: Kumar Sahu Sushil , Sharma Anshu , Agrawal Neha , Sharma Subhangi
Published: June 2021

Objective: To establish effectiveness between Double Disk Synergy Test (DDST) and Inhibitory Potentiated Disk
Diffusion Test (IPDDT) for detection of ESBL isolates.Material and Method: Total two hundred screened isolation of E.
coli and Klebsiella species obtained from 3146 various clinical samples such as pus, urine, blood, CSF, ear discharge,
pleural fluid & sputum were included in the study. ESBL production where detected by Double Disk Synergy Test (DDST)
and Inhibitory Potentiated Disk Diffusion Test (IPDDT) as per CLSI guidelines.Results: 200 isolates 117(58.5 %) E.coli
and 83(41.5%) Klebsiella were identified.By DDST test 92.6% & 89.1%,66.7% & 71.7%,88.8% & 71.7% showed synergy
between Ceftazidime, Cefotaxime, Ceftriaxone and Amoxicillin with Clavulanic acid by Klebsiella species and E.coli
respectively.By IPDDT test 27.7% & 40.1%,28.9% & 43.4% and 36.1% & 44.4% showed synergy between Ca Vs Ca/C ,
Ce Vs Ce/C ,Ca Vs Ca/C + Ce Vs Ce/C by Klebsiella species and E.coli respectively.The ESBL isolate detected by DDST
was 73(36.5%) and by IPDDT was 82 (41%). Conclusion: Additional 4.5% (9) ESBL isolates detected by IPDDT than
DDST. ESBL detection have a significant impact on several important clinical outcomes. ESBLs outbreaks require
accurate and precise detection.
PREVELANCE OF HORIZONTAL STRABISMUS FOUND IN PEDIATRIC POPULATION IN A TERTIARY CARE EYE HOSPITAL IN EASTERN NEPAL
Authors: Priya Bhadra , Singh Sanjay Kumar , Singh Tirtha Kumar , Hemant Sharad
Published: June 2021

PURPOSE:To determine the prevalence of horizontal strabismus in patients less than 15 years of age.
METHODS:A retrospective analysis of data of children attending pediatric OPD from January 2016 to December 2020
was done. A proforma was made and following information was entered information : history, clinical presentation,
ocular examination including visual acuity, anterior and posterior segment evaluation,extraocular motility, cover tests,
Prism bar cover test,worth four dot test,Bagolini's striated glasses test,Lang test,cycloplegic refraction.
RESULTS: A total of 1,17,700 attended the pediatric OPD in 5 year period, prevalence of horizontal strabismus was
1.43%. Exotropia was more common than esotropia. Concomitant deviation was more common than incomitant
deviation.
CONCLUSION: strabismus is frequently encountered in pediatric clinics now. Proper training of pediatric
ophthalmologists is required to give excellent care to these children.
SMART-МЕТОД У ДОСЯГНЕННІ ЦІЛЕЙ РОЗВИТКУ ТУРИСТИЧНОЇ ГАЛУЗІ РЕГІОНУ
Authors: Стукан Т. М. , Осадчий А. А.
Published: June 2021

У статті наведена ефективність використання SMART-методу для формулювання чітких, зрозумілих цілей для бізнесу туристичної сфери. Охарактеризований перелік SMART-критерії при формуванні завдань для досягнення поставленої мети для розвитку туристичної сфери. Визначені основні 4 переваги, які отримує бізнес виходячи із поставлених завдань та цілей за базовими критеріями SMART-методу. Визначено головну мету туристичної сфери, що зумовлює необхідність пошуку нових напрямів, завдяки яким дана галузь буде затребуваною, популярною та формуватиме пізнаваність бренду регіону. Виділено чотири напрями, розвиваючи та удосконалюючи, які у короткостроковому періоді можна досягти SMART-мети туристичної галузі регіону. Приведений перелік ТОП-10 туристичних об’єктів Херсонщини, які є та будуть затребувані серед відвідувачів, але яким не вистачає ще масової впізнаваності та розрекламованості серед широкого загалу. Проаналізовано стан відвідуваності туристами Херсонської області по районам регіону за 2019-2020 рр. та зміни, що відбулися. Визначено, що поліпшення туристичної інфраструктури області призведе до якісних змін та підвищення економічної ефективності в сфері регіонального туризму, що тим самим забезпечить реалізацію завдань за методикою SMART. Визначено пріоритетні напрями в плані підвищення промоції туристичної сфери Херсонщини. Рекомендовано на Херсонщині посилювати розвиток якісного внутрішнього туризму, адже він є основним драйвером збереження та відродження галузі. Визначено, що туризм в час коронакризи буде носити такий характер: коротших термінів відпочинку; переважання індивідуального пересування (автотуризм); індивідуальне розміщення; вибір оздоровчого, морського та сільського туризму. Дані чинники посилюють пріоритетність розвитку внутрішнього регіонального туризму, що дозволить перезапустити цю сферу і зменшити негативні наслідки коронакризи і створить основу для підвищення конкурентоспроможності області як туристичного регіону. Приведено пріоритетні напрями в плані підвищення промоції туристичної сфери Херсонщини.
Persepsi Klien Tentang Komunikasi Terapeutik Perawat Ditinjau dari Latar Belakang Pendidikan Perawat
Authors: Pannyiwi Rahmat , Nurhaedah Nurhaedah , Hariati Andi , Rahmat Rezqiqah Aulia
Published: June 2021

The therapeutic communication is aimed to change the clients' behavior in reaching an optimal awareness. This research aimed to obtain a client perception view about Nursery Therapeutic Communication in Intensive Surgery Care Unit at Hospital Sidenreng Rappang Regency. The kind of research is descriptive with purposive sampling according to inclusive criteria. The variables are verbal and in-verbal communications. Instrument to collect data is questionnaire, whereas the questionnaires are directly fulfilled by the respondents. From the analysis, the researcher found that the 63,5 % of respondents have a good perception toward nursery verbal therapeutic communication and the non-verbal the researcher found that the 85% of respondents have a good perception toward nursery non-verbal terapeutik. The result shows a great clients' perception about nursery therapeutic communications. As for the suggestion, Hospital Sidenreng Rappang Regency shall give a fresh knowledge or seminars to operasional nurses about nursery therapeutic communications in hospital scope.
KUALITAS PELAYANAN RADIO JAYA PEMUDA INDONESIA ( JPI ) FM SOLO DI SURAKARTA (Suatu Analisis Tanggapan Monitor Aktif)
Authors: T.N.K A.Fidhdiarr Ariestanto
Published: June 2021

Tujuan penelitian ini untuk Mengetahui komponen-komponen kualitas pelayanan ( tangibles, realibility, responsiveness, assurance dan emphaty ) yang paling dominan yang ada di radio JPI FM Solo dan Untuk mengetahui kepuasan konsumen mengenai kualitas pelayanan jasayang ada di radio JPI FM Solo. Hipotesis komponen reliability dan emphaty yang paling dominan dalam pelayanan yang ada di radio JPI FM Solo dan Tidak ada perbedaan yang signifikan antara rata-rata kualitas pelayanan yang diharapkan dengan rata-rata kualitas pelayanan yang dirasakan / diterima  konsumen radio JPI FM Solo.
Penelitian ini merupakan penelitian korelasional yang dimaksudkan untuk melakukan pengamatan yang cermat akan fenomena sosial tertentu, yang ditujukan untuk pemecahan masalah yang ada pada masa sekarang. Metode yang digunakan dalam penelitian ini adalah metode survai  sehingga memerlukan beberapa konsumen yang dijadikan sampel untuk diselidiki perilakunya.
Hasil penelitian bahwa berdasarkan penilaian skala yang ada, sebenarnya  semua hasil dari nilai yang dirasakan bernilai tinggi. Meskipun demikian berdasarkan analisis data yang telah dilakukan, kualitas pelayanan Radio JPI FM pada umumnya masih kurang baik.Terlihat bahwa dari 5 dimensi kualitas pelayanan yang ada, tidak satupun bernilai positif.Kualitas pelayanan yang bernilai negatif ini menunjukkan bahwa pelayanan yang dirasakan konsumen lebih rendah daripada yang mereka harapkan.
ANALISIS FAKTOR – FAKTOR YANG MEMPENGARUHI LOYALITAS PELANGGAN PEMBELIAN ANAKAN MURAI BATU PRESTASI ( STUDI KASUS PADA AZIS BIRDFAM DI BOYOLALI TAHUN2020 )
Authors: Rahmanto Muhammad Azis , Dasmadi Dasmadi , Ariestanto TNK A. Fidhdiarr
Published: June 2021

Penelitian ini bertujuan untuk mengetahui adanya pengaruh produk, harga, kualitas pelayanan Azis Birdfam di Boyolali.
Teknik pengumpulan data menggunakan wawancara, kuesioner dan studi dokumen yang dilakukan pada bulan mei tahun 2020 sampai juli tahun 2020. Teknik pengambilan sampel yang digunakan berdasarkan bertepatan, semua sampel data telah dianalisis dari analisis regresi linier berganda memperoleh nilai adjusted R Square sebesar 4,9 % variabel produk, harga, kualitas pelayanan berdampak pada loyalitas pelanggan sedangkan selisihnya 95,1 % berdampak oleh variabel lain seperti ikatan emosional, kepercayaan, kemudahan, kepuasan pelanggan dan pengalaman dengan perusahaan.
Hasil pengkajian ini merumuskan bahwa produk, harga dan kualitas pelayanan menggunakan uji secara parsial memiliki dampak berdasarkan relevan terhadap loyalitas pelanggan pada Azis Birdfam di Boyolali.
ABSTRACT
 
This study aims to determine the effect of product, price, service quality of Azis Birdfam in Boyolali.
The data collection techniques used interviews, questionnaires and document studies conducted in May 2020 to July 2020. The sampling technique used was coincidental, all data samples were analyzed from multiple linear regression analysis to obtain an adjusted R Square value of 4.9%. product variables, price, service quality have an impact on customer loyalty, while the 95.1% difference has an impact on other variables such as emotional ties, trust, convenience, customer satisfaction and experience with the company.
The results of this study formulate that the product, price and service quality using a partial test has an impact based on relevance to customer loyalty to Azis Birdfam in Boyolali.
PENGARUH PENETAPAN JAM KERJA, PEMBERIAN INSENTIF DAN PENYELESAIAN KONFLIK DENGAN STRATEGI KOMPROMI TERHADAP PENGINGKATAN PRODUKTIVITAS KARYAWAN SHOFA MARWAH GROUP BOYOLALI TAHUN 2019
Authors: Agustin Danissa , Safitri Unna Ria , Rahayu Listyowati Puji
Published: June 2021

Pada dunia modern yang menuntut perusahaan memiliki sumber daya manusia (SDM) agar dapat di kelola dengan srategi agar tercapai secara optimal, maka penulis melakukan penelitian yang berhubungan dengan tingkat produktivitas karyawan pada sebuah perusahaan di Boyolali yang membidangi beberapa usaha di bebebrapa sektor usaha yang berbeda[1]. Penelitian ini bertujuan untuk mengetahui dan membuktikan adanya pengaruh antara jam kerja, insentif, dan kompromi terhadap produktivitas karyawan Shofa Marwah Group Boyolali[2].
Penelitian ini menggunakan metode kuantitatif dengan teknik pengumpulan data melalui kuesioner dan studi dokumen[3]. Dengan populasi 132 karyawan, sampel pada data ini adalah 100 responden karyawan Shofa Marwah Group Boyolali. Teknik analisis data yang digunakan adalah regresi linear berganda dengan menggunakan SPSS 22[4].
Hasil penelitian ini dapat diambil kesimpulan bahwa jam kerja, insentif dan kompromi berpengaruh positif dan signifikan secara simultan terhadap produktivitas karyawan[5]. Namun hanya jam kerja yang berpengaruh positif dan signifikan secara parsial terhadap produktivitas karyawan.
ABSTRACT
In the modern world that requires companies to have human resources that can be managed properly so that company goals can be achieved optimally, the authors conducted research related to the level of employee productivity at a company in Boyolali which is in charge of several businesses in several different business sectors[1]. This study aims to determine and prove the influence of working hours, incentives, and compromise on employee productivity of Shofa Marwah Group Boyolali.
This research uses quantitative methods with data collection techniques through questionnaires and document studies. With a population of 132 employees, the sample in this data is 100 respondents of employees of the Boyolali Shofa Marwah Group.The data analysist  techniques used is multiple linear regresion using SPSS 22[2].
The result of thits study can be concluded t working hours, incentives and compromise have a positive and significant effect simultaneously on employee productivity. However, only working hours have a positive and partially significant effect on employee productivity[3].
TOURISM INDUSTRY OF PLOVDIV IN THE CONDITIONS OF EMERGENCY MEASURES
Authors:   University of Agribusiness and Rural Development - UARD, Plovdiv, Grigorova Zlatka
Published: June 2021

The report summarizes information on the state of the tourism business in Plovdiv after the introduction of Covid-19 restrictive emergency measures, as well as the expectations for the development of tourism in the coming months based on an online survey at the end of April 2020. The report outlines the overall state of the industry as well as the difficulties it faces and the efforts it made to retain employment and towards recovery. The adaptability of the business in the current economic situation and the search for new innovative approaches to attract and welcome tourists are highlighted, in order to reach more potential customers after the end of the state of emergency.
MEASURING ATTITUDES TO TRAVEL IN RISKY CONDITIONS
Authors:   SWU "Neofit Rilski", Blagoevgrad, Vasenska Ivanka
Published: June 2021

Until the beginning of this year, tourism was the favored brain child, both by economy's family and by destiny. Over the past decades, the cataclysms, crises and upheavals in the global economic family have either diverged or not deeply affected the tourism sector, as it managed quickly to shake them off and stand back on its feet and even thrives. Unfortunately, it seemed that this time the tourism was down on its luck and the industry was shaken to its core and collapsed, sliding on the plane of devastation. Is there any hope, what is the rescue strategy, how scared are the tourists from the crisis caused by SARS-CoV-2 and the disease COVID-19 caused by it? The aim of this report is to use the computer language python and a web-based interactive computing environment for creating documents - jupyter notebook, to answer the above questions, analysing a survey implementing statistical models and tools.
TOURIST CLUSTERS OF WESTERN UKRAINE AND THEIR SCIENTIFIC AND EDUCATIONAL SUPPORT
Authors:   Ivan Franko National University of Lviv, Ukraine, Malskaya Martha , Malsky Markian ,   Ivan Franko National University of Lviv, Ukraine, Zinko Yuri ,   Ivan Franko National University of Lviv, Ukraine
Published: June 2021

The issue of forming cluster structures is very relevant for tourist destinations and certain forms of tourism in Ukraine. The scope of the study is the tourist clusters of Western Ukraine, which are characterized by high tourist attractiveness. The purpose of the study is to analyze the factors of tourist clusters formation and to develop guidelines for their scientific and educational support. Methodological and procedural framework was used to develop cluster models, as well as to typify them and assess formal and informal connections between scientific, educational institutions and cluster subjects. The typification of tourist clusters of the region is presented according to the criteria of the state of functioning, legal status, territorial coverage and specialization. Emphasis is placed on the structural features of clusters and the main tools of their development. The multifaceted analysis of scientific and information-educational support has been carried out for the introduction and functioning of tourist clusters. Emphasis is placed on the need to develop the regulatory legal framework for the clusters, the need for their innovation and investment support.
WHERE TO NOW: EXPECTED CHANGES IN THE TOURIST BEHAVIOR OF BULGARIANS IN CONNECTION WITH COVID-19
Authors:   Sofia University "St. Kliment Ohridski", Dogramadjieva Elka , Terziyska Ilinka ,   South-West University "Neofit Rilski"
Published: June 2021

The COVID-19 crisis has affected the way of life and economies of almost every country in the world; however, its influence on the tourism sector is the strongest. Along with the immediate effect on the functioning of the tourism businesses, changes in the tourist behavior are also expected. The present study aims to identify how the COVID-19 pandemic will affect future travel of Bulgarian residents. The results are based on an online survey conducted in the period 9-16 April 2020, approximately one month after the announcement of a state of emergency. A general conclusion is drawn that the crisis will affect the basic travel parameters of only about half of the respondents. Lower travel expenditure, fewer trips and shorter trips are among the aspects that will undergo the most visible change, along with increased hygiene and safety concerns.
PR OF A TOURISM ORGANIZATION UNDER CONDITIONS OF CRISIS
Authors:   UNWE, Sofia, Ianeva Mariana , Basmadzhieva Stiliyana ,   UNWE, Sofia
Published: June 2021

Nowadays, the issues related to the goals that the tourism organization should set and the new policy to which it needs to focus is especially relevant. In order to achieve them, it is necessary to develop and conduct various events that are within the competence not only of marketing managers, but also of those of PR specialists in companies and tourism destinations. The tasks set in the current report are related to external information, which is used by the media to create a story, which must fully reflect the credibility of the situation in a particular problem environment. Good practices have been identified in order to promote the opportunities for providing a healthy tourism product in a global health crisis in tourism destinations. In such global conditions, in which markets are shrinking and the rules for tourist services related to the provision of a healthy environment are changing, health tourism finds an increasingly sustainable place among the product offerings of destinations, which in turn leads to the need for its professional promotion and competent communication with different audiences.
THE APPLICATION OF INTERNET MARKETING IN THE MANAGEMENT OF 5 STAR HOTELS IN VELINGRAD
Authors:   University of national and world economy, Sofia, Tsonev Nikolay , Zlatanova Zornica ,   University of national and world economy, Sofia
Published: June 2021

The relevance of the study is determined by the need to improve the application of Internet marketing in the management and distribution of travel companies, which would increase efficiency in their management. The aim of the study is to identify the specifics of Internet marketing, as well as the resources needed by travel companies to improve it to achieve positive changes in management and distribution. The study proves that the effective application of Internet marketing in the management and distribution of tourism companies, in particular hotel companies, needs to be developed on the basis of established theoretical statements, as well as on the best practices of leading hotel companies in the field. They are adapted according to the specifics of the resource provision of selected tourist sites in a specific tourist area and location.
PREREQUISITES FOR SUSTAINABLE DEVELOPMENT OF WINE TOURISM IN THE SOUTHEAST REGION FOR LEVEL 2 PLANNING
Authors:   University "Dr. Assen Zlatarov"- Burgas, Atanasova Veselina , Koprinarov Bratoy ,   University "Dr. Assen Zlatarov"- Burgas
Published: June 2021

In the conditions of the modern competitively developing tourism, the problems of sustainable development of a tourist destination, the need for development of alternative types of tourism are economic and social processes of increasing importance. Moreover, they focus on some of the most important changes and problems in the way of development of modern tourism. Where are these intersections and what are they due to? In what sense are the phenomena of wine tourism, sustainable development and tourist destination becoming more and more interdependent processes? How is the national and regional development of wine tourism and its sustainable development reflected in the mirror of international tourism, in the conditions of "globality" and "locality"?
DISTRIBUTION OF TOURISM SERVICES IN OMNICHANNEL RETAILING
Authors:   University of Economics - Varna, Kazandzhieva Velina
Published: June 2021

Omnichannel is a buzzword in e-commerce and online tourism trends over the last few years. Moreover, it is a concept and marketing approach to apply in travel and tourism industry. The way tourists research, plan and book their tours and activities is evolving. Knowing the trending booking channels include the entire path to purchase, from inspiration to conversion. The growing importance of online sales means that traditional bricks-and-mortar retailers need to transform the distribution system to deliver an omnichannel experience to their customers.
MARKETING OPPORTUNITIES FOR MANAGING CUSTOMER EXPERIENCE WITH THE TOURIST BRAND
Authors:   University of Economics - Varna, Dyankov Todor
Published: June 2021

The generl goal of this research study is to rethink the marketing opportunities to manage the customer experience with the tourism brand based on some world-renowned marketing innovations in tourism. The ongoing global pandemic crisis poses challenges to the future successful development of tourism and in particular tourism brands. The revival of the tourist brand is based on the inevitable process of total digitalization of business and market processes on one hand, but on the other hand the living human contact with the brand is becoming more and more demanding. Overcoming travel fears is in alignment with the restoration of the customer trust in the tourist brand. The transformation of tourism brand is still to come and the key to a successful completion is the new way of managing the customer experience.
CONNECTIVITY DURING A PANDEMIC
Authors:   The University of Library Studies and Information Technologies, Borisoff Boris
Published: June 2021

The report is an attempt to analyze the current situation in the tourism industry. The importance of the sector and the possibilities for actions during forced stay in a home environment are considered. The resources for recovery, the motivation for future trips, the improvement of the educational activity, the improvement of the information exchange and others are indicated. Conclusions are made about the situation and the lessons learned from it.
TOURISM UNDER PANDEMIC CONDITIONS: ANALYSIS, IDEAS AND MARKETING APPROACHES FOR RESTART
Authors:   University of National and World Economy, Sofia, Kutsarov Hristomir
Published: June 2021

Tourism is one of the main industries in Bulgarian economy. Its direct and indirect contribution to GDP is around 13%, including annual revenue. The sector is among the most affected by the ever-changing epidemiological situation in different countries, the number of people infected with COVID-19, the anti-epidemic measures ruled by governments and the uncertain situation in the future. The report compares the past five summer seasons in the active months of May-August, on the indicator "visits of foreigners to Bulgaria for the purpose of travel - vacation and excursion" and "Number of completed overnight stays of foreigners in the places of accommodation in Bulgaria". Conclusions have been drawn and some ideas and measures for restarting Bulgarian tourism with marketing approaches in the conditions of global and unprecedented crisis, are indicated.
INNOVATIONS IN THE IMPLEMENTATION OF "GREEN" POLICIES IN THE HOTEL HOTEL
Authors:   University of National and World Economy, Sofia, Bozhlov Vlado
Published: June 2021

The application of innovative approaches to achieving "green" policies in the management of accommodation undoubtedly plays a key role in making it more attractive and desirable from the tourist's point of view. Globally, there is a growing trend for tourists to be more demanding in their choice and to stay in hotels offering favorable conditions that help both nature conservation and natural resources. As a result, the interest of tourists is growing, in search of hotels that leave a feeling of closeness to nature, show a responsible attitude towards it, and the desire to leave a paler footprint of human activity. This change in demand necessitates the introduction of innovations by hoteliers to successfully achieve the set goals, despite the slight increase in the cost of the service offered to the tourist with responsible thinking for the environment.
FOCUS ON COORDINATION OF OPERATORS ENSURING THE QUALITY OF SERVICE IN TOURISM
Authors:   University "Dr. Assen Zlatarov" - Burgas, Polimenov Mincho
Published: June 2021

The report focuses on the quality of service in tourism and in particular on the quality of blanks and work processes in the various issuing units and their coordination in the overall production process. Investments are focused not only on improved innovations in machine software and equipment, but also on such tricks and connections in the production cycle providing a high level of service and culture of consumption. Facilitating the processes provides a level of competition and creates an opportunity for affordability in quality and price. Emphasis is placed on the flexibility of tour operators and the tourist product and tourist service they offer, their quality, organization and management. Satisfying the modern "global tourist" requires not only knowledge of the structure of the offered tourist product and service, but also seeks an answer to the question "How" to be created and implemented.
FEATURES OF CONNECTIVITY AMONG FRANCHISING NETWORKS IN HOTEL INDUSTRY
Authors:   University of Economics - Varna, Dabeva Tania , Lukanova Georgina ,   University of Economics - Varna
Published: June 2021

The main thesis supported in this study is that connectivity is embedded in the hotel franchise due to its systemic nature, the number of participating levels, elements and entities, the complex relationships between them, the transfer of tangible and intangible assets, multifaceted communications of formal and informal nature and others. In this regard, the main purpose of the paper is to reveal the nature of connectivity in the hotel franchise and how it affects the functioning and development of the system. The first part of the report examines the peculiarities of the relationships between business entities in the hotel franchise. The next part presents two main concepts for connectivity management in franchising networks in the hotel industry, and at the end some conclusions and recommendations for the development of franchise partner networks are systematized.
INDICATORS FOR EVALUATION OF THE QUALITY OF SERVICE IN HOTELS IN THE CITY OF VARNA
Authors:   University of Economics - Varna, Teofilova Teodora
Published: June 2021

The material examines the degree of readiness of hoteliers in Varna, Bulgaria to select, implement and apply a set of indicators for assessing the quality of service in accommodation. The content reveals not only the specifics of the service process, but also answers to several questions related to its evaluation and quality certification. Scholars and politicians see standardization as a tool to liberalize trade in services, while some operators of the tourism industry find standardization of tourism services unfavorable. Increasing the confidence in tourist is a goal that hoteliers strive to achieve with many tools. The monitoring and in-depth analysis of the applied good practices in the service worldwide and their application in a technique that would provide a reliable portfolio of the individual hotel, and the service, as part of the whole tourist product, will make the service even more attractive. It is important that a key problem related to the improvement of the quality of the service activities is revealed and a proposal for its solution is given.
TRANSNATIONAL CULTURAL ROUTES - A TOOL OF WORLD IDENTITY
Authors:   University of National and World Economy, Sofia, Parusheva Tanya
Published: June 2021

The scientific report analyzes and discusses the growing importance of transnational cultural routes as a tool for building world identity. Research interest is focused on the advantages of cultural routes for tourist destinations. The focus is on transnational cultural routes as a new ethic of world heritage protection. The most important and recognized transnational, international cultural routes of indisputable world importance are highlighted. Emphasis is placed on cultural routes in Europe, as a shared cultural heritage. Some of the most important cultural routes for Bulgaria are listed. The author defends the thesis that transnational cultural routes play an essential role in maintaining shared world values, cultural diversity and intercultural dialogue.
EVALUATION OF THE OFFER OF FOOD SOUVENIRS IN DESTINATION VARNA
Authors:   University of Economics - Varna, Filipova Hristina
Published: June 2021

Souvenirs play important role in the tourism experience. They create an ongoing relation between the tourist and the visited destination. An interesting subgroup are the food souvenirs. They have a very strong bond with the local culture and are considered a "preferred" gift for family, friends and colleagues. Every tourist destination should develop and promote these types of souvenirs. The aim of the following paper is to evaluate the offer of food souvenirs in Varna and to fill the gap in the specialized literature regarding this topic. In order to achieve that a literature review is conducted. Furthermore, observation of five brick-and-mortar stores and several internet sites is made. Varna shows a lack of food souvenirs representing the destination.
THEORETICAL GUIDELINES FOR THE COMPARATIVE GUIDE RESEARCH IN THE TOURISM INDUSTRY
Authors:   Assen Zlatarov University - Burgas, Dechev Zahariy
Published: June 2021

The comparative research applied in the tour guiding is a specific scientific study allowing us to understand the development of the respective guide activity in a particular country around the world. This text focuses on the theoretical features of comparative tour guiding. The meaningful scope of the researched topic with a developed exemplary algorithm for compiling a comparative guide research is represented here. The dynamics of the international guide activity in tourism industry around the world requires a deeper consideration of the guide knowledge whose systematization finds a specific place in the comparative tour guiding.
THE DISCIPLINE "ETHNO-CULTURAL LANDSCAPE STUDIES" IN THE MASTER-DEGREE CURRICULUM OF THE SPECIALTY "INTERNATIONAL TOURIST BUSINESS" IN UNIVERSITY OF ECONOMICS - VARNA
Authors:   University of Economics - Varna, Paroushev Zhivko
Published: June 2021

There are presented the essence, basic terminology, methodology and scientific perimeter of the discipline "Ethno-cultural landscape studies". By use of a brief historic overview, there is traced the development of the cultural landscape as a scientific notion from its onset to present times. Regulatory postulates of UNESCO are taken into consideration, which explain the meaning of the terms "tradition", "intangible cultural heritage" and "cultural landscape". There are also summed up the practical and applied benefits from studying the discipline: a model for making an ethno-cultural landscape profile of the tourist site as a ground for creating unique tourist products based on traditional culture and turning folklore rituality into a generator of touristic plots.
En människa bland andra?
Authors: Iversen Clara , Redmalm David , Flinkfeldt Marie , Persson Marcus
Published: June 2021

Denna artikel undersöker hur äldre människor begripliggör sin situation i telefonsamtal till en stödlinje några månader in i covid-19-pandemin. Genom att använda ett vardagssociologiskt ramverk för att analysera inringares olika sätt att i samspel med stödlinjens volontärer förstå krisen, nyanserar artikeln nuvarande kunskap om äldre människors situation. Den tematiska analysen visar att inringarna begripliggör krisen i förhållande till sociala relationer på ett personligt, anonymt och abstrakt plan. Inringarnas sätt att bemöta avbrott i sina vardagliga rutiner – genom anpassning eller kritisk omvärdering – är kopplade till olika former av tillit: basal tillit till en social verklighet som delas med en annan person eller reglerande tillit till en samling normer som är oberoende av denna andra. Medan samtalen visade få exempel på positiva anpassningar i personliga relationer, synliggjorde de att anonyma och abstrakta relationer fungerar som viktiga tillgångar för att både bibehålla och omvärdera vardagslivet när det är kris. Även om bristen på trygga personliga relationer under pandemin pekar på äldres utsatthet, demonstreras inringarnas styrka i och med deras aktiva arbete för att behålla och bygga viktiga anonyma och abstrakta relationer.
Tid för förändring av arbetsvillkor inom vård och omsorg
Authors: Wall Erika , Bergman Jonny
Published: June 2021

I föreliggande studie fokuserar vi på berättelser om arbetsvillkor inom svensk vård och omsorg under den inledande fasen av coronapandemin våren 2020. Studien baseras på 33 intervjuer med vårdpersonal genomförda under de första veckorna av pandemin. Genom att i analysen knyta narrativt meningsskapande till hur tid används och ordnas i berättelser om arbetsvillkor just nu – under de första veckorna för coronapandemin – ser vi hur dessa berättelser relaterar till tiden för hanteringen av pandemin, såväl som tiden före och efter densamma. Den narrativa analysen visar att olika perspektiv på tid används som stöd för argumentationen i deltagarnas utsagor. Det ena perspektivet knyts till den specifika situationen under den första tiden för coronapandemin och det andra relaterar till arbetssituationen under coronapandemin som en del av ett, i tid, utsträckt sammanhang. Analysen av hur tid används och ordnas i berättelserna skapar en öppning för att förstå coronapandemin som en händelse som uppmärksammar någonting mer än arbetssituationen just nu, nämligen en kritik av arbetsvillkor inom vården över tid och på en övergripande, generell, nivå.
Att leva med en världsomfattande pandemi
Authors: Jukkala Tanya , Ferlander Sara , Aytar Osman , Engdahl Emma , Hristova Antoaneta , Hopstadius Maria , Blasko Andrew , Misheva Vessela
Published: June 2021

Covid-19 började som en hälsokris och växte snabbt till en omfattande samhällskris – i det privata och offentliga livet, nationellt och internationellt, lokalt och globalt. Syftet med denna artikel är att bidra med kunskap om människors oro under covid-19-pandemins första fas i Sverige. Oro studeras utifrån sociodemografiska faktorer, socialt kapital samt människors bedömningar av nationella åtgärder och potentiella hot. Studiens teoretiska ramverk utgår från begrepp och teorier om oro och socialt kapital. Data samlades in i Sverige under april–maj 2020 med hjälp av en webbaserad enkät om människors erfarenheter av covid-19-pandemin. Genom multipel regressionsanalys och multipel korrespondensanalys fann vi att graden av oro är nära kopplad till bedömningen av nationella åtgärder som felaktiga, samt till uppfattningen att själva viruset covid-19 är det största hotet (i jämförelse med ekonomiska eller sociala konsekvenser av pandemin). Dessa faktorer var även relaterade till högre ålder, kronisk sjukdom samt lågt socialt kapital. Artikeln pekar på ett behov av mer sociologisk forskning – både kvantitativ och kvalitativ – om pandemins olika konsekvenser i vardagslivet.
A dialética Senhor-Escravo como chave hermenêutica em Bin Kimura
Authors: Funaro Guilherme Ludovice
Published: June 2021

O presente estudo visa buscar uma base filosófica hegeliana, explorada na obra Fenomenologia do Espírito, quanto à consciência-de-si e sua gênese, a fim de contextualizar uma estruturação que conceba a consciência não erigida em bases solipsistas, mas sim como um construto social, apreendendo a estrutura da alteridade em seu núcleo mais íntimo, num embate entre forças antagônicas que clamam para si reconhecimento, na forma da alegoria Senhor-Escravo. A partir dessa base, procuro exemplificar empiricamente como se instaura tal dinâmica, para em seguida abordar a esquizofrenia, em especial sob a perspectiva do autor Bin Kimura, que compreende a clínica esquizofrênica de forma muito semelhante, com base em tal embate de forças, que se processaria de forma não integrativa. Tento, então, iluminar a clínica esquizofrênica deste autor à luz de uma chave de leitura próxima ao pensamento hegeliano, traçando possíveis pontos de convergência e divergência quanto as suas perspectivas.
Non-Examined Secondary School Curriculum and Quality Teacher Education: Case of University of Nairobi Students on Teaching Practice in Meru
Authors: Gatumu Jane Ciumwari , Rugendo John Chandi
Published: June 2021

Student teachers in teaching practice find themselves in a scenario whereby they are examined based only on their pedagogical competencies. This paper focuses on the student teachers’ quality in relation to the non-examined curriculum component, where the goal of the curriculum is to develop the life skills of students. A phenomenological approach and social constructivist framework are relied upon. The study’s sample size consisted of 47 University of Nairobi students in the Meru teaching practice zone. The students were observed and interviewed to find out the nature of their involvement in the non-examined curriculum. The data collection was guided by activities they participated in, reasons for their participation, how the school administration supported their involvement and how this contributed to their self-fulfilment as teachers of quality.  The research findings indicate that student teachers appreciate the quality and relevance of their teacher preparation courses and the central importance of their relationships with learners that are entrusted to them. It emerged that their teaching of non-examined curriculum displayed their expertise which raised their morale when they were teaching the examined curriculum.  Precisely, their teaching of non-examined curriculum created a forum for student teachers to feature in their local communities, neighbourhoods and at the county level, which made them feel that they have something to offer to the wider society. Furthermore, the study highlights the student teachers’ concerns with developing identities as ‘teachers’ and the ample opportunities provided during teaching practice for them to try out what was learned during teacher training preparation.  Observing these 47 students depicted their high levels of passion, confidence, creativity and intrinsic motivation, features of quality preparation for teaching practice.  The study recommends the essence of investing in quality teacher training preparation programmes.
Additiv mit Überschall
Authors: Hipp Udo
Published: June 2021

Das neue Bearbeitungszentrum „MPA 42“ ist leistungsfähig und präzise, aber nicht käuflich. Geht es um die additive Fertigung, ist Hermle Dienstleister und weiß, was Formenbauer wollen – kurze Taktzeiten und hohe Bauteilqualitäten – und wie sie dies erreichen.
Alles im Blick
Authors: Müller Bernd
Published: June 2021

MBFZ toolcraft fertigt High-end-Präzisionsteile unter anderem für die Luft- und Raumfahrt, Automobilindustrie, Medizintechnik und die Halbleiterindustrie – seit 2011 auch in 3D-Druck. Die Herausforderungen in der Qualitätssicherung bewältigt der Dienstleister mit der einzigen durchgängigen Lösung am Markt: „3D ManuFact“ von Zeiss.
Educational Services and Women’s Education: Saudi Arabia
Authors: Alsharari Mufadhi
Published: June 2021

This study sought to identify the impact of current educational services on women’s education in Saudi universities. The study community focused on female students from Northern Border University, which has higher education services in relation to the target group environment of (n=775). Drawing on the perspectives of female students at the university, the study analyzed relationships between the educational and academic services provided (education services, health services, sports clubs and kindergartens) and individual education satisfaction and attainment. A questionnaire was designed to collect data from the study sample using a survey analysis methodology. Findings showed that higher quality academic and educational services had a positive impact on female students’ satisfaction and education, and played a positive role in raising the level of the education of Saudi women. There is a need to strengthen and improve academic curriculum services and the competencies of teaching staff, together with the continuous improvement of kindergarten and nursery services, in order to motivate female students academically and maintain a reasonable level of satisfaction with these services. The study recommends that the impact of health and sports services on the academic achievement of female students be examined in depth.
Preferred auditory temporal processing regimes and auditory-motor synchronization
Authors: Kern Pius , Assaneo M. Florencia , Endres Dominik , Poeppel David , Rimmele Johanna M.
Published: June 2021

Decoding the rich temporal dynamics of complex sounds such as speech is constrained by the underlying neuronal-processing mechanisms. Oscillatory theories suggest the existence of one optimal perceptual performance regime at auditory stimulation rates in the delta to theta range (< 10 Hz), but reduced performance in the alpha range (10–14 Hz) is controversial. Additionally, the widely discussed motor system contribution to timing remains unclear. We measured rate discrimination thresholds between 4 and 15 Hz, and auditory-motor coupling strength was estimated through a behavioral auditory-motor synchronization task. In a Bayesian model comparison, high auditory-motor synchronizers showed a larger range of constant optimal temporal judgments than low synchronizers, with performance decreasing in the alpha range. This evidence for optimal processing in the theta range is consistent with preferred oscillatory regimes in auditory cortex that compartmentalize stimulus encoding and processing. The findings suggest, remarkably, that increased auditory-motor synchronization might extend such an optimal range towards faster rates.
ECOLOGICAL FEATURES OF ARTIFICIAL BREEDING OF SNAKEHEADS CHANNA NOX (SCOPOLI, 1777) (TELEOSTEI: CHANNIDAE) IN AQUARIUM SYSTEMS
Authors: Artuh Sergey , Litvinenko Anna
Published: June 2021

The issues of keeping and breeding of the Nox snakehead («Red Moon»), one of the most interesting representatives of the tropical faunistic complex of Southeast China in aquarium systems, are considered, the methods and conditions of its artificial breeding and keeping are analyzed. It has been established that for the successful production of offspring, it is necessary to create specific conditions close to natural ones, as well as the use of some specific techniques that simulate seasonal changes. The features of reproductive behavior of producers and the specificity of the growth of offspring in aquarium systems are shown. The article provides a short guide to breeding Channa nox, an interesting fish from the snakehead family, a fairly new object in ornamental fish farming.
IMPROVING THE QUALITY OF EDUCATION BY STRENGTHENING THE RESEARCH COMPONENT OF TRAINING
Authors: Kucherenko Liliy
Published: June 2021

The paper deals with the issues of improving the quality of education at the university. The role of the material and technical support of the educational process is emphasized. The possibilities of using the modern laboratory complex "Electricity and Magnetism" are shown when conducting educational research work of students in physics. The author gave an example of experimental research on the topic "Study of the Hall effect in semiconductors." The contribution of students' educational and research work to the formation of general professional competencies is noted.
SIMULATION MODEL THE PARASITIC INVASION OF THE COMMON CARP CYPRINUS CARPIO LINNAEUS IN PASTURE AQUACULTURE
Authors: Naumkina Dina
Published: June 2021

The article proposes to consider a dynamic model of parasitic invasion of fish of the family Cyprinidae by a parasite of the genus Bothriocephalus. The model is built in the MAEcoS program and based on the example of a small lake in the south of Western Siberia. The author describes studies of the parasitic infestation of common carp from one to two years old in pasture rearing during one season. The parasite is taken into account in the model by a value proportional to the number of infected fishes and is described by a function with a lagging argument. The transition of uninfected fish to infected fish, mortality and the influence of predators are taken into account. This study was conducted for the first time.
Sensory testing as a predictor of short vs. long term trajectory of recovery from concussion
Authors: Francisco Eric , Favorov Oleg , Tommerdahl Anna , Holden Jameson , Tommerdahl Mark
Published: June 2021

There have been numerous reports of neurological assessments of post-concussed athletes.  However, the majority of the methods commonly deployed are either qualitative assessments that are simply symptom based or are psycho-social questionnaires.  The information provided from those studies does not provide insight into the neural mechanisms impacted by concussion, and more importantly, does not contribute to a prognostic view of overall brain health that would facilitate or predict the recovery of the concussed individual. Cortical metrics are measures that were designed to probe brain function via the somatosensory system (i.e., with high fidelity tactile inputs) and have been demonstrated to be both objective, quantifiable and physiologically based.  The methods have also been recently reported to parallel findings in a neurophysiological animal model of brain injury (Challener et al, 2020) that support the concept that these metrics parallel alterations in specific neural mechanisms post-injury.  In this report, the battery of tactile based measures are reaction time (RT), reaction time variability (RTvar), sequential and simultaneous amplitude discrimination, temporal order judgement (TOJ) and duration discrimination (DD).  These methods  are administered with a computer mouse sized tactile stimulator (the Brain Gauge) that delivers sinusoidal stimuli to digits 2 and 3 with precision control of both amplitude and frequency. The results obtained during the first week of observation post-injury predict the recovery trajectory of the concussed individual.  Interestingly, some of the metrics of the individuals who take longer to recover from injury obtained during the first week outperform the metrics of individuals that recover quickly, and these findings parallel the findings from the animal model.