bluuebunny/crossref_metadata_2025 huggingface dataset:
Productivity and office quality
Authors: Leaman Adrian
Published: May 2006

Argues that the assumption that raising the standard of the work
environment will automatically raise productivity is not necessarily the
case. Considers the role of management practice within the relationship:
good management begets good office design. Describes a body of research
that supports this thesis. Provides an overall strategy for improving
office environments.
Sick building syndrome: an alternative view
Authors: McLennan Peter
Published: May 2006

Offers an interpretation of results of a recent study on sick
building syndrome and their implications for facilities managers.
Demonstrates the need for facilities managers to take a disciplined
approach to analysing health problems and invites the use of a model for
assessing possible causes. Provides a basic framework for understanding
environmental conditions, buildings, work practices, and workers for
investigating complaints and causes of sick building syndrome.
Repairs and dilapidations – the tenant’s view
Authors: Hindle Andrew
Published: May 2006

Shows that when it comes to the legal area of repairs and
dilapidations, the balance has been tipped further in favour of the
tenant. Considers the Leasehold Property Act 1938 and disadvantages for
the tenant and then describes how following the 1990 decision by the
House of Lords the position has changed.
Telecoms and IT strategies for relocation or renovation
Authors: Hill Stephen
Published: May 2006

Offers a checklist for planning for buildings′ future
telecommunications needs. Examines telecommunications issues with a
focus on cost/risk reductions and benefits which can be gained by
considering the implications for premises selection, fit‐out, or
refurbishment. Examines digital lines and termination space, diverse
routing and communication services, communications confidentiality,
structured wiring schemes, equipment room design, and dealing rooms.
Decision making in a strategic approach to facilities management
Authors: van Dommelen Dorine , Noordegraaf Rick , Buma Henk
Published: May 2006

Takes a broad look at the notion of profit in the context of
property and facilities management. Describes decision making approaches
to facilities management. Looks at the problem of decision making
purpose and the cycle of change and changeability in organisations.
Finally offers a strategic approach to formulating a directing, flexible
style of management and to assist in optimising profit.
Beyond dollars and cents: how to select the appropriate
service distribution method for your building
Authors: Dalton Francie
Published: May 2006

Reports on the implications for facilities managers attendant to
selecting among various service distribution methods, in particular wire
and air distribution methods. Details the performance capabilities of
various distribution methods. Concludes that fully functional, efficient
buildings are just as critical to financial performance as the
salesforce, engineering or manufacturing.
Statutory requirements for environmental protection
Authors: Sutherland Edward
Published: May 2006

Summarises the legal implications of the 1990 UK Environmental
Protection Act, including integrated pollution control and air pollution
control, waste on land, statutory nuisance and clean air, amendments to
the radioactive substances act, genetically modified organisms, nature
conservation in great Britain and countryside matters in Wales, and
finally some miscellaneous and general provisions.
School Facilities Management
Authors: Kerschkamp F.O.
Published: May 2006

The processes involved in developing and implementing a
computer‐based school facilities management system for a regionally
independent organisation are described. Since 1986 approximately 300
schoolbuildings covering approximately 5,000,000 sq. ft have been
surveyed. The buildings are mainly post‐war and some date from the 1930s
with post‐war extensions or partial modernisations. The first three
implemented modules concern the graphical/statistical data and condition
appraisal and procedures (five‐year maintenance programme). Some results
concerning quality levels and building age, and typical building
damages, as well as a consideration of future developments are included.
Strategic Management of Buildings
Authors: Toland Seamus
Published: May 2006

Buildings are a major asset to any organisation. They need good
management in all respects to enable them to match their owners′ or
users′ requirements. Any organisation needs strategic plans at varying
levels stemming from an overall business plan. Each building requires a
strategy for its management which will take full account of: the needs
of the users as these emerge and change; and the maintenance and
enhancement of asset value. These two factors should not be mutually
exclusive and facilities directors or managers need to plan positively
to combine them. Building strategies which project their use and action
to be taken over, say, a five‐year period, and which are updated and
reviewed annually, will provide management with advance knowledge of
financial commitment and raise awareness of each building′s potential.
Post‐occupancy Evaluation
Authors: Maclennan Peter
Published: May 2006

Defines Post‐occupancy Evaluation (POE). Discusses its importance
for facilities management. Compares this method of performance
evaluation with the business planning used in organisations. Describes
the evaluation criteria of POE and suggests some opportunities that it
provides for facilities managers.
Food Law and EEC Deregulation Policy
Authors: Allen Paul
Published: May 2006

The consequences of the EEC′s deregulation policy are examined from
the perspective of a law enforcement officer. Changes need to be made to
ensure fairness to all parties concerned.
Developments in Grocery Retailing
Authors: Carter David
Published: May 2006

The development of superstores in the UK is assessed and it is
concluded that there are still opportunities for further progress to be
made. Financial returns on investment in such stores is still
increasing. Retailers appear to be matching shoppers′ needs more closely
than in the past.
The Valuation of Brands
Authors: Murphy J.
Published: May 2006

A storm of controversy has been created by Rank Hovis McDougall′s
decision to capitalise its brands, including those developed within the
group. The case for capitalisation is presented, and its implications
and alternative methodologies discussed. A model of the actual
methodology used is offered, followed by advice about the decision to
value brands.
What to do about Food Poisoning?
Authors: Crew Sterling
Published: May 2006

Food poisoning figures have increased dramatically in the last few
years. Various factors are blamed: inadequate legislation and shortage
of environmental health officers.
A Structural Analysis of the UK Grocery Retail Market
Authors: Duke Robert C.
Published: May 2006

Markets are characterised by distinctive patterns of competition,
sources of threat or opportunity and, indeed, various levels of
profitability. The author considers how significant new entry to grocery
retailing is unlikely to be due to sharp competition and increasing
rarity of good supermarket/superstore sites. Furthermore, the buyers
from the industry, the grocery shoppers, are not so much participants in
the power struggles, as weapons in it.
Fit to Eat?
Authors: Bateman Peter LG.
Published: May 2006

The evidence on sources of food poisoning is reviewed. Research
shows that many of the problems originate in the kitchen and three lines
of attack against pests – exclusion, restriction and destruction
– are identified. A number of particular types of pests and the
preferred treatment methods are described.
Developments in the Spices Trade: A Review
Authors: Box Hillary
Published: May 2006

As with many other food industries, the traditional spice trading
methods are breaking down under pressure of demands for increased
quality and quantities of ever more spices and spice products.
Traditionally, spices have come from the East, via Arabian merchants who
held the secrets of crossing the vast deserts separating Asia from
Europe. Today, spices have been successfully introduced into countries
to which they are not indigenous. If the traditional ways are to be
replaced with methods which can meet the needs of the future,
co‐operation is necessary between not only traders but also researchers,
legislators and nations.
Ethnic Food Business Revisited
Authors: Saker Jim
Published: May 2006

Social influences seem to be important in starting up small ethnic
minority businesses in the food industry. Many do not use banks for
initial financing, but family or near family. Some pointers are given
for support agencies and policy makers.
The Veterinary Profession and Meat Hygiene
Authors: Reilly W.J.
Published: May 2006

The history of the veterinary profession and its links with meat
hygiene are described. Most EC countries, and many other developed
countries, give veterinarians considerably more responsibility in this
area than is the case in the UK Clearly, a profession which is committed
to the health of livestock has a strong associated interest in the
health of the human population.
Proposals for Nutrition Labelling in the EC – An Update
Authors: Kirk T.R.
Published: May 2006

A brief update is provided of the new EC proposals for nutrition
labelling.
Introduction
Authors: Kinderlerer Judith L.
Published: May 2006

The use of legislation, scientific knowledge and education in
controlling the proliferation of pathogenic organisms in food have been
discussed. The need for refrigerants such as liquid nitrogen in
maintaining the low temperatures required for chilled foods rather than
ones which destroy the ozone layer or add to the greenhouse effect has
been indicated.
New Product Development in the EEC 1986‐1995
Authors: Salmon Michel R.C.
Published: May 2006

Details a study in five European countries on the market for
nutritionally modified foods, particularly new balanced products. These
are defined, and the major themes of reduction, substitutes, additions
and “free from” are considered. The impact of trends on
consumers, by country and region, and by typology are discussed.
Practical consequences for production structures, marketing and
distribution channels, and commercial and institutional catering are
examined. Some marketing requirements and laws are suggested.
Umbrella and Pillar Branding: The Jacob′s Case Study
Authors: McCrea Nigel G.
Published: May 2006

A case study of how a major company decided to use one strong brand
equity to unify its whole product portfolio is presented. Two
established brandnames (Jacob′s and Huntley & Palmers) would have
been acceptable for the purely biscuit market but Jacob′s was chosen
(after market and image analysis) to embody both the company′s
traditional virtues and allow a thrust towards a more modern image and
future role as a snack.
The Food Safety Act: An Introduction
Authors: Cockbill Charles
Published: May 2006

Why did we need a new food safety bill? This latest legislation on
food, needed because of the rapid pace of change in the food industry
and technology, is aimed at restoring public confidence. The main
provisions of the Act are examined: food safety; enforcement powers;
consumer protection; regulation making powers and defences. This
streamlined legislation will offer, it is argued, greater flexibility
and wider powers.
The Food Safety Act: Implications for the Smaller Manufacturer
Authors: Berry Ottaway Peter
Published: May 2006

The Act has created an increased workload for the majority of
British manufacturers. A thorough knowledge will now be required of the
following: ingredients, manufacturing processes, packaging and
stability, microbiological control, and quality systems.
Food for Thought: The Audit Commission Study of Environmental Health
Authors: Birdseye Greg
Published: May 2006

In evaluating local authority expenditure, the Audit Commission
study of environmental health departments revealed a mismatch between
finite resources and competing demands. The Commission offered
recommendations and guidance to help the important new powers of the
Food Safety Act to be applied successfully.
Developing Marketing Decision Support Systems Development
for Service Companies
Authors: Greco Alan J. , Hogue Jack T.
Published: May 2006

Discusses the findings of research into the development of
marketing decision support systems. States that MDSS represents a break
with traditional, more rigid management information systems development,
offering a developmental approach. Offers a framework for MDSS
development together with possible applications for such support
systems, based on case study analysis.
A Strategic Pricing Framework
Authors: Cannon Hugh M. , Morgan Fred W.
Published: May 2006

Discusses pricing decision making, one of the oldest marketing
topics, including several pricing methods. Presents a strategic pricing
framework, developed from pricing literature. Presents rules for
evaluating strategic pricing alternatives. Offers a model for marketers
to explain and improve pricing decision‐making.
How to Stop Firing Your Customers
Authors: Plymire Jerry
Published: May 2006

Asserts that too often, service employees forget that there is no
such thing as the average customer; that each customer has different
needs every time they are seen or spoken to. Discusses presumptuous
behaviour, employee responsibility and measuring service quality,
together with difficulties in employee/customer communication. Suggests
ways of improving customer contact and of measuring employee attitude
towards customers. Argues that a multidimensional model of service
quality must measure individual employee attitudes and make sure that
customers′ views are heard.
Trading Places: Employees as Customers, Customers as
Employees
Authors: Bowers Michael R. , Martin Charles L. , Luker Alan
Published: May 2006

Offers a fresh outlook for managing the delicate interaction
between the customer and the contact employee in the service
environment. Emphasizes that the quality of the customer‐employee
interfacehas a great effect on customers′ perceptions of the quality and
value of the service, as well as on their satisfaction. Suggests a model
of how companies can improve this interface by treating employees
ascustomers and customers as employees, thus developing lower cost and
higher quality services and also higher levels of satisfaction on the
part of both customers and employees. Recommends various steps for
management to take.
Strategies for Reducing Perceptions of Quality Risk in
Services
Authors: Turley L.W.
Published: May 2006

Explores the extent to which consumers perceive various services as
quality‐risk purchases. Describes a panel study which indicated that
problem is felt by most types of services and therefore should be
considered by service managers. Discusses possible strategies for
reducing this perception.
The Logic of Being Illogical in Strategic Marketing
Planning
Authors: Piercy Nigel , Giles William
Published: May 2006

Challenges the validity of a traditional model of the stages used
in strategic marketing planning, arguing that the conventional model
ignores the organizational and human factors present in reality.
Proposes an “illogical” model of strategic marketing
planning derived from a managerial knowledge of the environment and
tactics. Argues that the recognition of such an “illogical”
aspect of the planning process will benefit organizational and cultural
change on several levels. Suggests issues to be examined in the
management of the strategic marketing planning process
The Aging Consumer: What′s all the Fuss About Anyway?
Authors: Leventhal Richard C.
Published: May 2006

Argues that marketers must consider more than ever the aging
consumer. Considers the three demographic issues which must be taken
into account before a strategy can be developed: first, stereotypes
regarding the aging consumer must be disregarded; second, the aging
consumer is not an isolated entity; and third, the aging consumer of the
future will be very different from the aging consumer of today. Examines
issues such as segmentation by age, marital status, buying power,
changes in the work ethic, health, all of which have implications for
the marketer.
A Perspective on Brands
Authors: Kim Peter
Published: May 2006

Considers the plight of the advertising industry during the 1980s.
Discusses the value of brands, advertising versus promotion, the nature
of brands, how brands are advertised, and brand equity. Argues that
advertising is essential to the creation and continued success of
brands, and that in the 1990s advertising will become more brand
focused.
Strategy in retreat; pricing drops out
Authors: Coe Barbara J.
Published: May 2006

Examines the shift in priorities of US industrial firms from those
of securing market share by means of product innovation and aggressive
pricing strategy to that of the achievement of short‐term objectives
such as the satisfaction of financial markets and shareholders.
Describes an eight‐year study tracking the use of pricing strategy by
industrial firms in the 1980s, situating them in the wider context of
Japanese‐led changes to the US market during that period. Concludes that
instead of reacting defensively, abandoning pricing as a market strategy
or using it for short‐term profitability, US business should concentrate
on product innovation/development and the pursuit of long‐term profit
goals via marketing and pricing strategies appropriate to the external
marketplace.
Fantasies for Sale: Marketing Products that do not yet
Exist
Authors: Gernand Vivian L.
Published: May 2006

Considers some of the processes of futures marketing particularly
as practiced by one company, Corning Inc. Discusses company culture and
two methods of marketing nonexistent products. Concludes that a company
that markets new types of products must be constantly watchful for
changes that could impact its plans and must be ready to reassess and
replan immediately if external or internal situations indicate doing so.
Evaluating Multiple Sales Channel Strategies
Authors: Cravens David W , Ingram Thomas N , LaForge Raymond W
Published: May 2006

Presents a portfolio model for multi‐sales channel effort
deployment. Shows how the approach can help sales management restructure
sales channels. Notes that combining an organization′s selling effort
into multiple sales channels can be facilitated through an analytical
approach that considers variations in customer requirements, buying
power and contact costs. Concludes that implementing a successful
multiple sales channel strategy offers impressive productivity
opportunities.
Hazardous Waste Products and Problems
Authors: Suess Michael J.
Published: May 2006

Principles for managing hazardous waste include elimination, if
possible, reduction, changing processes and product lines, treatment and
disposal. Exports should be drastically reduced, also using complex
national bureaucratic procedures. International organisations concerned
should encourage good national and international management practice. A
siting for collection, treatment and disposal, remote from human habitat
and established under an international agreement, would release
countries from managing a difficult problem within their national
borders.
Long‐term Health Effects of Environmental
Pollution: A Third World Perspective
Authors: Krishna Murti C.R.
Published: May 2006

The effect of social‐national development in the context of the
current environmental crisis, particularly in the Third World is
examined. The health effects of chemical pollution and environmental
contamination of food are described, as well as safety evaluation of
chemicals. The need for sound expertise, an enlightened leadership
sensitive to control issues, and particular attention to food are
stressed.
The Environmental Challenge: Realising the Potential of the
Fifth Fuel
Authors: Collins J.A.
Published: May 2006

Post‐war world economic growth has been accompanied by a five‐fold
increase in the demand for energy – 80 per cent of it met by oil
and gas. However, fossil fuels are not only finite resources; they also
contribute to global warming through the build‐up of carbon dioxide
emissions. Renewable energy sources, such as biomass, and hydro, solar
and wind power, will no doubt have an increasingly important role to
play. Yet until technology has released their potential at far lower
resource costs, the answer has to lie elsewhere; in energy efficiency
– the “fifth fuel”.
Performance of Municipal Wastewater Treatment Plant
Authors: Lo Howard H. , Hung Yung‐Tse
Published: May 2006

The treatment performance of two‐stage secondary treatment
consisting of a trickling filter followed by activated sludge process
for treatment of combined municipal and industrial wastewater is
determined. The municipal wastewater treatment plant is located in
Solon, Ohio, where the treatment units include grit tanks, primary
clarifiers, trickling filters, aeration tanks, secondary clarifiers,
tertiary filters and chlorine contact tanks. The treatment performance
data for a 12‐month period in 1989 was evaluated. The average total
plant flow was 2.82 MGD (millions gallons per day) which consisted of
2.19 MGD industrial wastewater and 0.63 MGD domestic wastewater. Raw
wastewater was of a high strength mainly due to the contribution from
industrial sources. After different degrees of treatment the values of
total suspended solids (TSS) and biochemical oxygen demand (BOD) met US
Environmental Protection Agency standards. This plant has good treatment
performance with 99 per cent BOD and 98 per cent TSS removal
efficiencies.
An Update on EDI
Authors: Sarich Alfredo
Published: May 2006

The growth of Electronic Data Interchange is reviewed, asking why
should management invest time and resources into developing EDI? A short
list of benefits is provided, arguing that EDI may become a prerequisite
for conducting business. It can force through a change in market
conditions, improve the organisational information flow within a
company, and enhance the communication flow with external companies.
Tyre Manufacturing: Simplifying a Complex Production
Planning and Scheduling Problem
Authors: Tabucanon Mario T. , Petchratanaporn Surat
Published: May 2006

The development and implementation of a production planning and
scheduling model in tyre manufacturing is presented. The objective is to
simplify planning and scheduling, which is typically complex in tyre
manufacturing. The procedure is divided into three parts: (1) the
original problem is transformed into independent subproblems by
considering the machine‐product compatibility matrix; (2) the production
lots for each subproblem are determined by formulating each subproblem
as a one‐machine capacitated dynamic lot‐sizing problem; (3) a heuristic
algorithm is developed to determine the production sequence for each job
on each machine.
Achieving and Maintaining Logistics Leadership: Logistics
Organisations of the Future
Authors: Bowersox Donald J. , Daugherty Patricia J.
Published: May 2006

Attributes of leadership in logistics management today are reviewed
and likely characteristics of leading logistical organisations of the
future are suggested. Leading firms will continue to rely on
sophisticated solutions and development of unique competences to gain
differential advantage. The essence of these sophisticated solutions
will be information.
NON‐STORE RETAILING IN JAPAN: A HUGE AND POTENTIALLY
LUCRATIVE MARKET
Authors: Sanghavi Nitin
Published: May 2006

Non‐store retailing in Japan mostly takes one of three forms: mail
order, door‐to‐door selling and on‐line shopping. There is still much
scope for development in all these areas in Japan. However, there are
many factors to take into consideration before achieving success in
these areas. Two particular areas are distribution and marketing skills.
OUT‐OF‐TOWN SHOPPING IS THE REVOLUTION OVER?
Authors: Howard Michael
Published: May 2006

Whether the recent pressure for more out‐of‐town shopping appears
to be easing in favour of further revitalisation of the inner city
centre is discussed by involved interlocutors, both at local and at
ministerial level. Amongst other relevant aspects of retail development,
the pros and cons of superstores operating side by side with small
businesses in town centres are examined.
GOING SHOPPING IN POLAND: THE CHANGING SCENE OF POLISH
RETAILING
Authors: Davies Barry J. , Schmidt Ruth A.
Published: May 2006

Based on observations made during a field visit to Poland in
July/August 1990, the current changes taking place in the Polish retail
scene are explored, both by sector and in terms of the marketing mix.
The major issues facing potential entrants – domestic, as well as
foreign – into the newly emerging private Polish retail sector,
are placed into the historical and political context. Recommendations
are made for a possible direction the management of the changes could
take. In this the importance of developing staff attitudes and expertise
is emphasised: Polish. retailing success must build on the empowerment
of native Polish retail managers.
SPEEDING UP THE SUPPLY CHAIN
Authors: Ody Penelope , Newman Sue
Published: May 2006

Retailing is sometimes defined as having the right goods in the
right place at the right time. Latest developments in information
technology can ensure that the supply chain runs even more smoothly and
efficiently, to get those goods to the shelves even faster. This article
reviews some of these developments in the context of the 1991 Retail
Solutions conference.
DPP: TOWARDS AN EFFICIENT USE OF RESOURCES
Authors: Nelson David , Pinnock Alison
Published: May 2006

Space in stores is a limited resource which the grocery retailers
in the UK are finding new ways to manage and measure. Assigning costs to
this and the many handling and storage activities that take place in the
retail distribution system is becoming more frequent, as demonstrated by
the third IGD/Touche Ross industry survey on DPP. The survey
investigates the role of DPP at the trade interface, by manufacturers,
retailers and wholesalers, both now and in the future.
EFTPoS, BEFORE AND AFTER; RETAILER REACTION
Authors: Alexander Nicholas , Hine Jim , Howells John
Published: May 2006

EFTPoS (electronic fund transfer at point of sale) seen as a
potential development in the 1970s, increasingly became a realistic
proposition during the 1980s. In 1985, Eftpos UK Ltd, a joint endeavour
by banks and building societies, was established to develop a unified
clearing system. In advance of national introduction, three cities,
Edinburgh, Leeds and Southampton, were chosen to pilot the Eftpos UK Ltd
system. These pilot schemes began in late 1989. This article presents
survey findings from the Edinburgh pilot scheme. Retailer response was
sought before and after the trial to ascertain changing perceptions. The
results throw an interesting light on the evolving attitudes of
retailers to the system and indicates areas where future marketing of
EFTPoS systems should be modified.
CASH AND CARRY CUSTOMERS′ SHOPPING HABITS AND SUPPLIER
CHOICE CRITERIA
Authors: Meidan Arthur , Tomes Anne
Published: May 2006

The number of cash and carry stores has grown significantly in the
UK in recent years. This article presents the results of a survey which
was conducted to investigate the shopping habits of customers of such
stores, the criteria they use in selecting a store and the relative
importance of those criteria. Also examined are the similarities and
differences between the traditional customers, namely grocers, and the
growing segments of caterers and publicans. The findings of the survey
have clear implications for cash and carry businesses in respect of
their marketing activities in this increasingly competitive sector.
STRATEGIC MANAGEMENT CONCEPTS IN US FOOD RETAILING AND
WHOLESALING
Authors: Lewis Gerald
Published: May 2006

Strategic management concepts in US food retailing and wholesaling
are focused on. First, an overview of US food retailing and distribution
is given. Second, an analysis of the changing American consumer is
provided: growing emphasis on health and environmental concerns;
changing demographics and how they affect shopping habits; why shoppers
pick a particular food store. And, finally, what progressive retailers
are doing to attract the shoppers of today and tomorrow is discussed to
provide a glimpse of the supermarket of the future.
THE CONVENIENCE STORE INDUSTRY IN THE 1990s AND BEYOND
Authors: Vastine William J.
Published: May 2006

The dynamic convenience store industry began in Oakcliff, Texas in
1927. Today there are 84,500 stores with sales of $103.5 billion.
There may be 95,200 stores with sales of $150.7 billion (1990
dollars) by 1995. The cost‐margin squeeze will create significant
adjustments. Stores will be designed to “feel good” instead
of “cookie cutter” designs. Suppliers will have to adjust
product mix and pack sizes for more flexible stores. New formats may not
resemble current stores. Strip centres may be replaced with convenience
centres. Petroleum companies will dominate the industry in the 1990s.
They have locations and other advantages. Management information systems
will be expanded along with scanning and applications such as space
management. Attracting talented people to manage stores will be the
highest priority. Training, recognition, and reward are keys.
Strategies for 1992 and Beyond
Authors: Boehling Walter , Joksch Horst
Published: May 2006

Discusses how the single european market presents enormous opportunities and challenges. Asserts that survival will more than ever be determined by customer‐driven quality strategies. Asserts it is this customer orientation, extended to the concept of the supplier‐customer relationship, that is fundamental to continuing improvement in all work processes and is the basis of business process management. Describes process characteristics necessary for applying process controls. Discusses the importance of value analysis for continuous improvement. Concludes that in the intensified single market reshaping corporate priorities to incorporate TQM will be a key determinant for prosperity and business success for 1992 and beyond.
Malcolm Baldrige Award Winners
Authors: Chase R.L.
Published: May 2006

Profiles the winners of the 1989 US Malcolm Baldrige National Quality Award. Outlines the background to the award. Reports how Milliken & Company and Xerox Corporation Business Products and Systems, reflect the renewed commitment of American Business to quality improvement. Concludes by reporting how America’s renewed goal of providing high‐quality, world‐class goods and services will make the country competitive and help it to gain its share of markets.
Culture Change: Training
Authors: Atkinson Philip
Published: May 2006

Examines training. Considers training is a key element in creating culture change. Explains the importance of managing the learning environment, maintaining interest and developing action plans based on the training experience. Asserts that training should address changing attitudes. Discusses TQM workshops and action learning. Considers the importance of feedback. Concludes that maintaining enthusiasm is probably the most difficult aspect of TQM to control when promoting change oriented towards stimulating long‐term cultural change.
Exceeding customer expectations
Authors: Goodstadt Paul
Published: May 2006

Provides insights into NatWest Bank′s approach to managing service quality. Discusses how the bank views service to customers as the fundamental way to differentiate itself in the market place. Describes the adoption of TQM and how NatWest is actively engaged in designing quality processes based on its customers′ expectations. Describes the quality service programme. Contends the importance of product knowledge resulted in a reassessment of service delivery. Concludes that quality of service is the differentiator.
Quality in a Manufacturing Strategy
Authors: Voss Christopher
Published: May 2006

Examines quality strategies within the manufacturing strategy. Discusses how the difference and the relationship between order winning criteria and order qualifying criteria is crucial to the understanding of the role of quality in the manufacturing strategy. Asserts that a manufacturing strategy must fully support the market strategy. Emphasizes the need to sustain and improve quality. Concludes that as more companies achieve total quality, this moves them to strategies where quality is a qualifying criterion rather than an order winner. Asserts a strategy of using quality as a qualifying criterion can only be pursued when high levels of quality have been achieved. Contends the necessity to come to terms with this in order to meet the competitive challenges of the 1990s.
Filling in the gaps
Authors: Jowett Ted
Published: May 2006

Examines the essential ingredients for a successful quality programme. Believes it is a lack of attention in communication, education, training and facilitation. Shows how the seven circles model serves as an excellent training tool for both managers and facilitators. Asserts that initiatives for improvement must be originated by management. Concludes that with TQM there will always be a need for improvement, and that chief executives need to champion the cause of communication, education, training and build in the skills of facilitation into the management team.
Culture Change: The Common Goals.
Authors: Yoffee Lynn
Published: May 2006

Discusses the efforts of Florida Power & Light to become the first non‐Japanese company to win the Deming Prize. Asserts the key components to the culture change were policy deployment, quality in daily work, and team activity. Contends that the quality improvement process provided those tools. Describes the first step towards quality improvement and the development of four quality principles. Discusses the components of the process. Stresses the importance of clear leadership with involvement and commitment by the CEO and top executives. Concludes, as a result of the Deming Prize, the company was quickly placed on the map as a model company, which others could study for advice on how to enhance quality efforts.
Best of the best
Authors: Lee‐Mortimer Andrew
Published: May 2006

Asserts that a manufacturing strategy can provide more than reduced production costs. Contends that, effectively implemented, it will prove a competitive weapon to ensure company growth and improve customer related performance. Discusses how five of Britain′s top factories have been successful in achieving this goal, thus remaining competitive with the world′s best. Asserts that TQM has been a major element in all the companies′ strategies. Concludes that defining culture change is hard but common to all five companies was the way they aimed to be the best. Asserts that companies must introduce culture change before facing annihilation by the competition.
Policy Deployment
Authors: Dale B.G.
Published: May 2006

Discusses how Japanese companies are using quality policy deployment to help them achieve their strategic business goals. Reports how Western companies can utilize this technique. Exemplifies the policy management system. Contends it helps ensure that the quality improvement activities are integrated with the organization′s corporate objectives and that each employee is focused in a common direction and takes ownership for improvement. Contends that the use of quality policy deployment may help to reduce the conflict experienced sometimes in West European organizations.
Mapping the Mess
Authors: Finlow‐Bates Terry
Published: May 2006

Explains how concept mapping taken from the educational world, can help clarify the mess. Asserts that combining this tool with a preliminary step goes a long way towards creating the consensus and harmony essential to the production of acceptable practical solutions. Contends concept maps provide a firm structure for carrying out discussions, negotiations and agreements. Concludes, when trying to achieve a quality improvement, all variables in multitudinous combinations are open for effecting the improvement. A concept map can do much to help visualize the tangle.
Doing more with less
Authors: Seddon John , Jackson Stephanie
Published: May 2006

Asserts that leaders will be judged in the 1990s by their ability to develop new ways of working. Considers both the form and the process of change and looks at the way leaders may be helped towards achieving rapid change. Suggests that new assumptions require new practices. Provides a list of tactics which have been, or show promise of being, effective in bringing about successful change. Contends that doing more with less demands focus, efficiency and improvement, and that it starts with thinking about doing things differently in order to do different things.
Preparing people to lead
Authors: Barksdale James
Published: May 2006

Describes the ways in which Federal Express, the first US service company to win the prestigious Malcolm Baldrige Award, implements total quality management. Considers operations within the company, customer and employee satisfaction and the daily challenges. Reveals how leadership, quality and participation have made Federal Express a world‐class quality company.
Delighting customers
Authors: Polischuk Frank
Published: May 2006

Discusses how Digital Customer Services highlights a survey on achieving good “scores”, helping everyone in the organisation to work towards customer satisfaction. Describes three facets of the survey. Stresses that information gained from the survey can be utilised. Focuses on the use of the expectation scale and asserts that a survey can focus on achieving good “scores” which can be used as a public relations tool or it can help all to work towards customer satisfaction. Concludes that the programme is ever‐changing and the organisation committed to adjusting survey techniques to suit the changing dynamics and needs of a growing customer base in a global market.
Reporting to the owners
Authors: Howard David
Published: May 2006

Discusses top management′s response to a recent survey which shows that shareholders are not being informed of the cost of quality. Reveals the most important qualitative area shown by the survey is the need to meet customer requirements. Considers attitudes to quality cost. Concludes that managing service quality is the primary task of top management who, in turn, takes its lead from the chairman and/or chief executive of the company. Asserts that no more than a quarter of top companies are pursuing efforts to improve service quality to their customers.
Structural surveys in Europe
Authors: Weatherhead M.
Published: May 2006

Discusses structural surveying in Europe pre‐1992 and the
opportunities for UK firms to exploit the market afterwards. Outlines
the expectations of the French client and the services available, the
role of UK Building Societies in promoting UK techniques in Spain and
the current advantages open to UK surveyors to profit from the local
systems in Portugal and Germany. Suggests that the future will see an
increase in continental professionals considering acquisitions, mergers
and associations with UK firms of chartered surveyors and argues that
opportunities for expansion will arise through work on new construction
commissioned by UK clients in Europe, rather than on existing buildings.
Façading
Authors: Luder O.
Published: May 2006

Discusses the practice of façading in modern architecture,
declaring the threat it poses to creative new designs. Questions the
reasoning behind its prevalence in approved designs for London and cites
examples of recent constructions and absurdities if the practice were
followed in the case of other industries. Suggests that façading
indicates an over‐preoccupation with the past, and offers criteria which
should be followed in an ideal architectural design reflecting today′s
society and its needs.
Interpretation of findings by surveyors in reporting to
clients
Authors: Lavers Anthony P.
Published: May 2006

Discusses the duty of structural surveyors to interpret their
findings in reporting to their clients, using examples from legislation
and specific cases. Suggests that current attention of commentators is
focused on observations of defects, but that too little attention has
been paid to the question of interpretation of those findings made.
Concludes that such interpretation is regarded as a positive legal duty
incumbent on structural surveyors.
The “New Approach” construction products directive: Its longer‐term implications for European architects and structural designers
Authors: Atkinson George
Published: May 2006

Outlines the implications of the EC Directive on Construction
Products brought into operation in June 1981, with special attention to
its implications for design practitioners. Refers to essential
requirements for safety, health, etc., the status of Eurocodes, European
Standards and the EC Conformity Mark, European Technical Approvals and
the effects of different national traditions in building regulation.
Discusses the short‐and‐long term implications for those working in the
private sector and on public work.
Building regulations in England and Wales – Current changes and future trends
Authors: Field Tony
Published: May 2006

Discusses the changes made in recent years to Building Regulations,
concentrating on the introduction of the new system of building control
in 1985, current reviews of the technical requirements, developments in
Europe leading up to 1992 and changes in design and construction of
buildings. Details the Stage 2 Review Approved Documents published by
the HMSO in respect of ventilation, hygiene, drainage, heat producing
appliances and conservation of fuel and power. Describes the Building
Research Establishment (BRE) publication giving guidance on how
technical risks can be avoided, covering structure, fire, site
preparation and resistance to moisture, sound, stairs/safety and
provision for disabled people. Outlines possible future developments and
changes which might affect the Regulations, including the impact of
Europe on the system.
Guidelines for residential structural surveys
Authors: Gordon Ian , Melville Ian , Poole Anthony L.
Published: May 2006

Provides a guideline for an ideal residential structural report,
from the point of view of members of the Editorial Board of Structural Survey, discussing the definition of the term ′structural
survey′, the position of the client, the preliminary stages, the main
body of the report, the conclusions and appendices. Recommends 18 main
contents of a structural survey report.
The demand for higher thermal insulation
Authors: Hazael Peter S.
Published: May 2006

Discusses the demand for higher thermal insulation in the light of
new ideas about saving energy and government regulations to enforce
these. Outlines the new requirements of the Energy Regulations of April
1990 and explains suggested methods of compliance. Explores the
insulation of ground floors. Suggests that there is a possibility of
over‐insulation, leading to a rise in claims associated with moisture
problems.
Use of a co‐ordinate measuring system to assess the deflection pattern of the Mary Rose Dam, Portsmouth
Authors: Price W.F. , Ashworth MEng I.M.
Published: May 2006

Details research undertaken at Portsmouth Polytechnic where a
theodolite intersection system was used to monitor deflections of a
reinforced concrete dam at the Mary Rose site in Portsmouth. Provides a
background description of the Mary Rose site, and the developments at
Portsmouth Polytechnic which facilitated this work. Outlines the results
of the analysis, and suggests that the technique will eventually replace
some of the conventional methods currently in use.
Improving surveying skills with computer‐aided learning tools – Part 1
Authors: Mika S.L.J.
Published: May 2006

Highlights some of the difficulties associated with the process of
acquiring essential building surveying skills, and proposes the use of
computer technology together with video‐disc technology, to improve and
test knowledge acquisition. Outlines the current situation in surveying
education, discussing class size, lecturer shortages, monitoring
progress and the right teaching environment. Reviews communication media
in the form of printed literature, videos, films and slides,
concentrating on media interactivity, storage and quality. Explores
computer‐aided learning and the state of education using these methods.
Suggests that this form of education can provide the vehicle to test and
improve the technical knowledge, competence and skill of a building
surveyor.
BREEAM – a step towards environmentally friendlier buildings
Authors: Prior Josephine J.
Published: May 2006

Outlines the development of the Building Research Establishment
Environmental Assessment Method (BREEAM), and discusses the operating
process behind the first version BREEAM 1/90. Examines the objectives
and criteria for BREEAM, highlighting its functions to provide
recognition for buildings which are friendlier to the global environment
than normal, so stimulating a market for them; to raise awareness of the
dominant role which the use of energy in buildings plays in global
warming; to provide a common set of targets and standards. Explores the
environmental issues addressed in BREEAM, concentrating on global,
neighbourhood and internal issues. Suggests future issues and comments
on the assessment process.
Limited and Non‐recourse Property Loans: The Current Market
Authors: Fairchild R.W.
Published: May 2006

Defines and explains limited and non‐recourse property loans,
together with some aspects of off‐balance sheet borrowing. Provides a
brief history of the development of non‐recourse loans. Discusses the
issues in depth.
The Extent of Building Societies′ Involvement in Commercial
Property Lending
Authors: Heryet B.J.
Published: May 2006

Examines the background and reasoning behind building societies′
involvement in the commercial property lending sector. Explains how they
are operating in the market. Looks at future developments, anticipating
that building societies will continue to diversify.
Recent Developments in Mortgage Documentation
Authors: Rees Jones N.M.
Published: May 2006

Reviews the effect recent (since 1983) legislation has had on
mortgage documentation with particular reference to the Insolvency Act
1986. Suggests that increased use of participating or convertible
mortgages is viable.
The 50/50 Home Purchase Plan
Authors: Hill Simon A.
Published: May 2006

Explains the 50/50 Home Purchase Plan. Covers the background,
advantages and risks of the plan from the developer′s and the
purchaser′s viewpoints. Makes recommendations on the documentation
involved.
The Valuation of Shares in an Unquoted Property Company
– Part 1
Authors: Falla John
Published: May 2006

Considers the difference between owning a share in a property asset
and owning shares in a property company itself. Assesses various
categories of activities, asset types, legal interests and the quality
of the underlying property portfolio. Considers the information which
might be available about the shares to be valued. Concludes that owing
to the diverse nature of accounting policies in use by property
companies, reported profits cannot be used as a consistent measure of
performance, but that the accounts as a whole, combined with surveyors′
valuations, is a good starting point.
The Use of Computer Software for DCF Flow Analysis in the
Context of the North American Real Estate Market
Authors: Patrick Michael
Published: May 2006

Compares and contrasts commercial property leasing in the USA,
Canada and the UK. Notes that the complexity of leasing arrangements in
North America demand a discounted cash flow (DCF) approach to predicting
cash flow. Discusses the use of spreadsheets and dedicated software
packages. Provides a worked example of DCF.
Real Estate Financing in France
Authors: Tournois Nadine
Published: May 2006

Surveys developments in legislation governing real estate
transactions in France. Offers a brief analysis of the principal legal
entities available and the forms of marketing for which they provide.
Examines the various customary and specific forms of credit available.
Deals with only the most commonly occurring aspects of real estate
financing.