FUNCTIONING OF UKRAINIAN DIPLOMATIC INSTITUTIONS ABROAD IN THE CONDITIONS OF DIGITAL TRANSFORMATION
Authors:   Institute of law State University Kyiv National Economic University Vadym Hetman, Kozhura L. , Markaryan M. 
Published: February 2023

The specifics of the functioning of foreign diplomatic institutions of Ukraine in the conditions of digital transformation have been studied. It was determined that the practice of maintaining pages in social networks, organizing online lectures and online briefings of diplomats, creating chatbots, information platforms, mobile applications, or various distance courses aimed at popularizing one's country in the world is currently widespread. In the activities of foreign diplomatic institutions of Ukraine, not only various forms and methods of digital transformation are actively pursued, but certain achievements are already available, which are embodied in real indicators. First of all, digital transformation in foreign diplomatic institutions of Ukraine is aimed at transferring most services to an online format, simplifying the procedures for obtaining them, minimizing bureaucratic formalities, increasing the efficiency of decision-making and providing assistance, optimizing financial costs for maintaining institutions, making information available and reducing the burden on employees diplomatic institutions. The main aspects of digital transformation, which is currently taking place in the system of diplomatic service bodies in general, and in foreign diplomatic institutions in particular, are revealed. The main achievements of the Ministry of Foreign Affairs of Ukraine in the direction of digital transformation were characterized, in particular the following: implementation of the project "DRUG" (Voluntary registration of Ukrainian citizens)" introduction of electronic queues in all foreign diplomatic institutions of Ukraine; provision of access to 2 million hard of hearing and deaf Ukrainians to the services of the Ministry of Foreign Affairs thanks to new software; reducing the deadline for issuing Ukrainian e-visas for foreigners; creation of a chatbot platform for round-the-clock advisory support of citizens; a new information resource "Advice to travelers from the consular service of Ukraine" was introduced; the formation of the regulatory and legal framework necessary for keeping consular records in electronic form (e-Accounting) has been completed; The Ministry of Foreign Affairs of Ukraine is connected to the "Trembit" electronic interaction system, which will speed up the receipt of information from the Ministry of Internal Affairs of Ukraine for prompt confirmation of the validity of a driver's license and the issuance of a criminal record certificate. Further directions of digital transformation, which directly affect the functioning of foreign diplomatic institutions of Ukraine, are outlined, namely: joining the Ministry of Foreign Affairs of Ukraine to the registers of other bodies, primarily the Ministry of Justice; launch of the "e-Notary", "e-Legalization", "e-Apostille" modules by the Ministry of Foreign Affairs of Ukraine with the assistance of the Ministry of Digital Transformation of Ukraine and jointly with the Ministry of Justice of Ukraine and the State Tax Service of Ukraine.