bluuebunny/crossref_metadata_2025 huggingface dataset:
Urban renewal and regeneration in Sydney, Australia: Council reflections on the planning and development process
Authors: Ruming Kristian , Randolph Bill , Pinnegar Simon , Judd Bruce
Published: July 2024

Recent metropolitan strategies for Australia’s cities promote a vision for the renewal of the ‘middle’ suburbs, where urban-design-led regeneration will not only lead to vibrant, sustainable communities, but also contribute to meeting housing supply targets. At an abstract level, the arguments appear logical. In the absence of detailed policy, however effective governance structures and public funding, it can be anticipated that urban renewal will take place in an ad hoc way with little regard to either the impact of housing affordability or the broader social, economic and environmental outcomes which may be delivered. A fragmented response is compounded by the fact that the actors involved are typically small scale and local: to date, this is not the territory of large national developers. This paper draws on interviews with local council staff and outlines a series of issues which they consider important in shaping renewal in their middle-ring suburbs in Sydney.
The influence of flooding on the value of real estate
Authors: Kropp Sebastian
Published: July 2024

Price theory predicts that buyers will attempt to discount property prices for flood risk if they are aware of it. In practice, valuation experts use individual loadings or discounts based on their own experiences to consider the fact of flooding. Flooding itself, location in a floodplain area, or the risk of recurrent flood events affect the value of real estate. On the other hand, the positive effects of waterfront location have to be considered. There are several ways to include the influence of flooding in the real estate valuation process. These possibilities for adjustment are introduced in this paper and described in detail.
The TailoredMedia Project: Taming the data beast
Authors: Bauer Christoph , Bailer Werner , Größbacher Stefanie , Judmaier Peter
Published: July 2024

The manual tagging of information such as persons, objects or places is a time-consuming task that typically needs trained archivists. This inefficient use of resources leads to disproportionately high resource consumption for a relatively small quantity of tagged material. The TailoredMedia project set out to reverse this problem by using machine learning to tag a high quantity of material and having archivists ensure the quality of the tagged information. This paper describes the integration of a set of analysis tools based on artificial intelligence (AI), along with focused research on specific tools (efficient scene classification, few-shot object detection, scene text detection). The paper also introduces Taylor — an avatar for the system’s AI capabilities, designed as part of the user interface to provide explanations and support the user’s work to validate annotations and search for content.
Sports stars as product endorsers: Agreements and critical terms
Authors: Hutchings Reed Mary , Trachtenberg Marc , Paik Irene
Published: July 2024

Endorsements by sports stars carry considerable weight with the purchasing public, but to get the most out of a company's association with the star, a company should have a strong written agreement setting forth critical terms. A written agreement serves three purposes: (1) to clarify rights; (2) to create and preserve value of the endorsement; and (3) to allocate risks, including the risks involved if an athlete's reputation changes.
Recognising the socio-technical opportunity of workplace : An analysis of early responses to COVID-19
Authors: Moriarty Chris , Tucker Matthew , Ellison Ian , Pinder James , Wilson Hannah
Published: July 2024

COVID-19 has disrupted the ways in which we work, offering an opportunity to rethink our workplaces. Organisations have had to adapt and respond in unprecedented ways to enable continued organisational performance that have come to see many people working from home. Early responses to ‘return-to-work’ have sought to repurpose existing workspace arrangements, but they miss the unique opportunity to reconceive ‘workplace’ more comprehensively, as well as the role the property community has in enabling work. This paper aims to highlight the opportunity of viewing workplace holistically through the lens of socio-technical systems. An examination of the early responses to the pandemic identified a focus on the technical aspects of reoccupying workspaces, but taking from socio-technical systems, this should not be to the detriment of other factors. A more nuanced debate regarding who should return to work and how this will occur is presented, which highlights further a need to move beyond the physical workspace and to reflect on how we can enable ways of working.
Surviving and thriving during the next marketing technology implementation: Best practices for modern marketers
Authors: Miller Peg
Published: July 2024

This paper teaches marketing leaders how to avoid common marketing technology implementation pitfalls and challenges. These best practices will help marketers not only to survive but to thrive; not only to keep their jobs, but potentially to set themselves up for the next promotion. The paper includes a marketing technology vendor evaluation list of essential criteria to ensure proper evaluation during the request for information (RFI) or request for proposal (RFP) process.
Negligent valuation de-constructed : What is negligence at law? What are the practicalities in helping to avoid a claim?
Authors: De Silva Carrie
Published: July 2024

The implications of negligent valuation are imparted to surveyors from their student days and throughout their careers. Although without the emotive issues surrounding areas such as medicine, the financial impact with real estate transactions can ruin firms and individuals and, at the least, impact insurance premiums. Claims against valuers in negligence continue unabated, peaking when losses are exacerbated through falls in property values. Thus, a deeper understanding of how, practically, to fulfil the duty of care in valuation work is of relevance to all working in this area. The basis of negligence at law is set out with a brief review of the development of that law since the 19th century and a round-up of selected cases allowing them to provide lessons to practitioners on the practical means of avoiding a finding of negligent valuation. This paper also discusses the interaction between guidance notes, practice statements and other documents such as terms of engagement and the potential for deviation from professional standards in certain circumstances. It is evident from the law reports that although there has been judicial assertion that professional standards are not law and that non-compliance may not, of itself, constitute negligence, in practice it probably will.
The difference a day makes: Working day one reporting
Authors: Roberts Ben
Published: July 2024

Bolton NHS Foundation is a medium-sized Integrated Care Organisation, based in the North West of England, delivering services across both the acute hospital and community healthcare sector. The purpose of this article is to explain the approach taken by Bolton NHS Foundation Trust's finance department's project to improve its approach to financial reporting. Reducing the time scale for reporting from 15 calendar days to 1 calendar day. The article looks at how the project was approached both from the technical and cultural change that was required to deliver this innovation in financial reporting. It also reviews and analyses the correlation between the delivery of the project and the improvement in the Trust's financial position, as well as improvements in staff engagement within the finance department. Working day one reporting has won various awards regionally and nationally across both the public and private sector. This paper covers the following areas of this innovative journey to deliver what many thought was an impossible vision: where we started, how the challenge was framed, project approach, supporting mechanisms, audit and assurance, the key to success and the difference it has made, as well as how the learning has been shared.
Achieving strategic alignment at DFW International Airport
Authors: Poinsatte Christopher A.
Published: July 2024

Dallas/Fort Worth International Airport has implemented a leadership system that promotes employee alignment and engagement with the airport's strategic plan and has generated superior business results. Each phase and element of this system is integrated to help management and employees understand how they affect DFW's most important goals and initiatives that drive performance. Although DFW has been implementing its current leadership system for the past six years, it has still not integrated all concepts throughout all levels of the organisation. This paper provides an overview of DFW's leadership system, describes how DFW implemented the system, and indicates lessons learned.
Pandemic readiness in the US financial services sector: When failure is not an option
Authors: Searle Annie
Published: July 2024

This paper provides an update to ‘Pandemic flu planning in the US financial services sector’, a paper published in Volume 1, Number 3, of Journal of Business Continuity and Emergency Planning. In the present paper, the author examines the state of pandemic readiness one year later, referencing four new publications available for planning in the USA. The paper focuses on key observations and lessons learned from the US Department of Treasury’s autumn 2007 exercise, which was conducted among 2,775 financial services institutions. The paper then briefly discusses the pandemic guidance issued by the Federal Financial Institutions Examination Council in December 2007.
Determining the right social media networks for your business
Authors: Edwards Victoria
Published: July 2024

For businesses to target their consumers successfully, they must be able to engage those consumers within their choice of social network. The decision regarding which social media channels to adopt should not be taken lightly as communicating via social media is as important as any other marketing initiative. Indeed, social media communication should support digital marketing efforts with regards to paid search, content marketing and search engine optimisation. This paper provides guidance on researching which social media network to adopt; the questions to ask before developing a social media strategy; which social media networks provide what value; how to identify which networks it is essential to join; and how to optimise those networks, not only for the consumer, but also for the overall search and user experience.
If a planetarium can do it, so can you: How brands can shift toward an experience-led model
Authors: Lapides Marc , Chen Caroline
Published: July 2024

Marketers are increasingly promoting the idea of ‘brand as publisher’, with resources heavily invested into content creation to compete for visibility among publisher-biased algorithms on social platforms. But instead of appealing to the algorithm, maybe marketers should consider appealing to the consumer — a rising generation that is valuing brands as experiences above all. Drawing on the experience of Adler Planetarium, a leading national museum that operates as an experience-first brand, this paper describes the art of creating engaging experiences both online and off with the support of a collaborative, creative agency partner.
Corporate mobile banking: ‘On the go’
Authors: De Meijer Carlo R.W. , Bye Jonathan
Published: July 2024

Whereas mobile banking has long focused on the consumer and retail market, banks have been hesitant to implement corporate mobile banking solutions. To date, only a small number of banks and some specialist providers have engaged in the corporate mobile space. Defining the use case for corporate clients has been one of the main bottlenecks. But this is rapidly changing. The need for anytime, anyplace access to various banking services is now becoming manifest in corporate life. As companies continue to invest in the latest devices, especially tablets, the outlook seems positive for corporate mobile banking. Although corporate mobile banking is still at an immature stage, studies predict that corporate mobile banking will rapidly take off and will increasingly become a critical channel for corporate clients as a means of accessing financial services and making financial decisions. There is a greater urgency for banks to embrace mobile payment facilities for corporates because of the threat posed by fast-moving contenders. Banks are beginning to realise the full potential of this nascent mobile sector. Mobile propositions in the corporate market by non-bank suppliers are also beginning to emerge. As demand continues to grow, banks will need to respond quickly by creating new and innovative mobile services for their corporate customers. Over the next two years, therefore, there will be a raft of new mobile services in core treasury processes coming to the market. Banks that are first movers in this area have a competitive advantage.
Understanding human-centred artificial intelligence in the banking sector
Authors: Arul Obuchettiar Krishnaraj , Megargel Alan
Published: July 2024

The advent of smart digital devices and social media has shaped how consumers interact and transact with their financial institutions. Consumers increasingly want hyper-personalised interactions that are more frequent and proactive, while financial institutions have a growing need to cater to consumers’ new demands. Financial institutions, such as banks, continuously adapt to the latest technologies to keep pace with evolving customer behaviours, needs, and experiences. One such emerging technology is artificial intelligence (AI). Many organisations realise the potential of AI; however, a human-centred AI system must be capable of understanding human characteristics and making decisions like humans. This paper presents an empirical study, involving survey participants from three different groups: banks, IT vendors and focus groups. Emphasis is placed on understanding the effect of practising a co-development mindset between these three key stakeholder groups on the outcome of developed human-centred AI-enabled products and services. The survey results show that capturing and processing human emotions (HE) to train an AI model improves customer experience and trustworthiness, and a co-development mindset practised between the IT vendor and the bank will positively influence the effectiveness of human-centred AI-enabled products and services.
Processing film collections labelled in non-Latin alphabets: The Indian cinema collection
Authors: Churchill Spencer
Published: July 2024

The George Eastman Museum is one of the oldest and largest archives of motion picture and still photography in the USA. In 2015, the museum acquired the largest collection of contemporary Indian cinema held by any museum or archive in the world. Although the procurement of this collection aroused immeasurable excitement, the nearly 800 prints of 35mm motion picture film contained labels with many unfamiliar, non-Latin languages. As the ultimate goal of acquiring the collection was to ensure future scholars, researchers, programmers and students would have easy access to both the digital and physical representations of the collection, the process of ingesting the collection into the museum was less than straightforward. By formulating a dynamic workflow from an illustrative perspective, however, it was possible to streamline accessibility to the collection. This paper describes the ingestion of the Indian cinema collection into the museum and will discuss the efforts undertaken to ensure easy access for the future. The paper covers not only the creation of diverse metadata categories, but also the laborious physical arrangement of the film elements and their housings.
The GDPR accountability principle and the use of scenario workshops in the digital age
Authors: Preece Richard
Published: July 2024

The apparent lack of preparation for the General Data Protection Regulation (GDPR) in many organisations suggests a probable failure of governance. The questions that arise from this are: why is this the case?; and how to address the issue? The aim of this paper is to answer these questions by explaining the nature of the Digital Age and why this failure is likely to occur. Then based upon this understanding, to provide a well-established approach based upon scenario planning and workshops to enable demonstrable delivery of the GDPR’s Accountability Principle and the opportunity to embed data protection by design and by default into organisations.
Custody rebooted: How the asset servicing industry must adapt for the digital future
Authors: Cherecwich Pete
Published: July 2024

This paper describes a vision of the securities services landscape in 2030 and beyond based on current technology and industry trends alongside Northern Trust’s own experience and innovation research. It explores the components shaping that future, such as blockchain, digital assets and decentralised finance (DeFi), and the underlying drivers of change including regulatory developments, an increasing demand for sustainability and the search for alpha. The complete, and potentially profound, nature of this transition will result in each step in the industry’s value chains being required to grow increasingly astute, agile and creative. Within this context, custodians will become a conduit for their clients to a new digital world — navigating the complexity of an evolving landscape and highlighting opportunity whilst continuing a safeguarding role. The paper explores practical steps that all industry participants will need to consider in order to competitively position themselves for this step change in the belief that, ultimately, the conclusion of this process will be a more efficient, transparent and flexible ecosystem enabling products and services that are unimaginable today.
The significance of cracks in low-rise buildings
Authors: Johnson Roger
Published: July 2024

Many buildings crack at some time during their service life. Often the cracking is of little consequence and simple repair is all that is required. The crack, however, may be the first sign of a serious defect, which may affect the serviceability, or the stability of the building. In any event the presence of cracking may affect the durability of the construction materials, the value of the building, its insurability and saleability. In some cases it may be the cause of litigation. In the RICS book ‘Cracking and building movement’ the authors state: ‘It is estimated that surveyors and engineers make more mistakes interpreting the significance of cracking in buildings than anything else.’ So how does the professional adviser decide if the cracks are significant? This paper sets out a simple, systematic approach to gathering information and then assessing the significance of cracks.
Fire: Responsibilities, obligations, risks and liabilities
Authors: Taylor Anthony , Appleby Mike
Published: July 2024

This paper seeks to draw attention to some of the basic, but sometimes less well understood, aspects that underpin fire safety and its management within buildings. It explores the issue of fire safety and how it should be ‘designed into’ all buildings at the outset of ‘concept’ design through detailed design and building, whether an initial development or a refurbishment of an existing property. The paper considers good practice and notes that fire safety can be affected by some not-so-obvious elements of location, design and finishes. It highlights the necessity for accurate and current information in what is now referred to as the ‘golden thread’ and notes some of the relevant points for insurers and valuers. Explanation is provided in regard to some of the statutory duties on persons and the competencies that all those working in this sector should have, noting that behaviours in application of knowledge and activity are as important as the knowledge and simple execution of the task. Reference is also made to some of the contractual issues presented to the landlord and tenant in regard to some leases and other tenure arrangements, and the need for detailed inventories is identified. The paper further considers some of the most important matters relating to management of fire safety in occupation and explains the differences between the four common ‘types’ of fire risk assessment used.
'Don't forget the operations': Critical processes for OTC derivatives needing attention
Authors: Robinson Richard , Lynn Brian , Lillystone Simon
Published: July 2024

Over-the-counter (OTC) derivatives remain at a place in the automation cycle that cash equities were at in the 1980s. Their complexity has introduced the need for new kinds of risk and data management, and a host of new operational processes. While tackling it all at once is an overwhelming and daunting task, firms need to begin to break down key points and processes that will be the foundation for moving forward. Collateral management and portfolio reconciliation are two areas with which it would be wise to start. These processes underpin the ability of an organisation to identify errors, and thus control their data and manage their risks. They are shared processes — something that is not a competitive advantage, but a necessary control measure in which every market participant must engage. We have seen that even if one firm manages its risk well, the failure of a counterparty that is not doing so can have significant impact. Standardised, automated, transparent collateral management and reconciliation processes are critical to operations.
The power of presence : Re-establishing collaboration and innovation amidst a virtual revolution
Authors: Tooman Meghan
Published: July 2024

Two research studies were conducted to identify the implications of working remotely, in a physical office and hybrid on five business drivers, namely: productivity, collaboration, strategy, creativity and innovation. These five factors were repeatedly discussed in articles as being affected greatly (some positively, some negatively) by working remotely during the COVID-19 pandemic. Engaging over 150 people from 29 different organisations, DORIS (Design Oriented Research for Impactful Solutions) found the aforementioned business drivers are, in fact, a system where each affects the other, and that no one factor functions independently of the others. What does this mean for hybrid working? Well, the simple fact is that it is harder than it sounds, and a hybrid work model built without intentionality toward people is one that is bound to fail due to widespread lack of efficiency and individual burnout. It is widely understood that many organisations intend to implement a hybrid approach moving forward. The key to successful implementation will be intentionality and communication behind decisions, which will increase certainty and confidence for everyone in an uncertain time.
Explorative research into the significance of activities of the corporate real estate management organisation in different phases of the merger and acquisition process
Authors: Bontekoning Barry , Appel-Meulenbroek Rianne , Smeets Jos , Ramakers Yvette
Published: July 2024

The purpose of this paper is to identify which activities of the corporate real estate management (CREM) organisation need to be performed during the different phases of a merger and acquisition (M&A) process. These activities show the possible role for CREM during this process in order to offer better support and possibly add more value to the organisation. First, a review of CREM literature provided a list of CREM activities. General literature on M&A processes helped to identify the different phases of M&As. Then, case studies of three multinational companies that recently had gone through an M&A process were performed. In order to confirm the findings on activities for each phase, three real estate advisors were also interviewed to further explore the role of CREM during the M&A process. In total, 33 CREM activities were found in the literature that were relevant for the CREM organisation, coupled with two more activities mentioned by the interviewees. The interviews showed that all the CREM activities are important during at least one of the phases of the M&A process. A framework has been developed with the activities that were mentioned most for each of the phases to increase usability of the research in practice. The importance of the activities of the CREM organisation during the M&A process has hardly been studied. This study attempts to provide more insight into this topic, with the aim to make CRE managers aware of the role they could play within an M&A to increase alignment with corporate decision making.
Keeping up with the FinTechs: A banker's strategy for digital transformation
Authors: Hawes Aubrey , Chitra Tushar
Published: July 2024

Consumers are expecting more from their banking experiences and engagement, thereby forcing banks to rethink their digital transformation strategies. These new expectations are no longer shaped by competing peer banks and their offerings, but by Apple and Google and smaller, more nimble FinTechs who are delivering digital offerings that are reshaping what consumers want and how they want it. The mounting fear that a banking equivalent of an Uber or Airbnb will emerge and take customers away is real and stems from a growing threat. These changing dynamics in the financial services industry are fuelling the need for more innovative digital money experiences. While technology is going to play a pivotal role in helping banks get where they need to be, the latter are currently hampered by inflexible, legacy technology infrastructures that are making change very challenging. This paper explores trends in consumer demand, the emergence of new digital players and how these forces are influencing the traditional banking landscape and paving the way for successful digital transformation.
The importance of S&OP, collaboration and process discipline in a complex business environment: A case study from the canned seafood industry
Authors: Massen Sven
Published: July 2024

Supply chains are usually faced with a considerable number of external and internal drivers of complexity. They can originate from diverse sources such as a big product variety to produce, difficulties in raw material sourcing, a vertically disintegrated production network, ever-changing customer needs, or strong regulatory requirements. Those drivers typically correlate to each other and are mutually dependent. For example, a widespread production network makes raw material sourcing a complex task. In reverse, varying raw material availability across regions determines the design of a production network that is then not necessarily trimmed on leanness. Some industry supply chains are more complex than others, meaning they are exposed to more complexity drivers than supply chains in other industries. Thai Union Europe (TUE) predominantly operates in the canned seafood industry, and the related supply chain with its multitude of complexity drivers can be considered very complex. The way TUE manages sales and operations planning (S&OP) in this environment is key to its market success. The company’s execution of S&OP is inevitably linked to its corporate culture of collaboration and process discipline. Focus is not only on an S&OP programme with best practice processes but also on achieving the necessary cultural change. The way TUE plans and manages its complex supply chain is the subject of this case study.
Facility Condition Index 2.0 : A tool to (re)assess our portfolios in the light of the EU green deal?
Authors: Drinda Kai , Detje Nils
Published: July 2024

Investments in capital expenditures (CapEx) for corporate real estate (CRE) assets, especially in a manufacturing environment, are always highly competing against investments in production and core business-related equipment and projects. The maximum amount of acceptable CapEx to the organisation seems to be only determined by the previous year’s amount of depreciation, completely independent from the actual need — and health — of the portfolio. This paper recaps the well-established concept of the Facility Condition Index (FCI)1 — a tool that shows the amount of needed building repairs in relation to the costs of replacing the building, to give a snapshot of deferred maintenance and general condition. It explains the concept through a multi-year case study of (light) industrial assets in freehold and triple net (NNN) lease environments. It also touches on new (reporting) requirements resulting from the European Union (EU) Green Deal2 with relevance to real estate and a potential revision of this indexing methodology.
‘Just tell us how much you want’: Rethinking donor relationships in a Nordic context
Authors: Heiskanen Teppo
Published: July 2024

Higher education fundraising is very much in the making in Finland and in the other Nordic countries. In Finland, the governmental matching funding campaign of 2014–2017 had a profound impact on how advancement is being developed. The donor bases are dominated by foundations and companies instead of alumni and individuals. This paper stipulates that conventional ideas about the donor relationship need to be adapted to the Nordic cultural context. It concludes that Higher education institutions in Finland and the other Nordic countries are in a constant process of adapting advancement practices from elsewhere to the Nordic and Finnish context.
Latina voters: The key electoral force
Authors: Flores Lucy , Barreto Matt A.
Published: July 2024

Within the USA, the Democratic Party enjoys impressive and longstanding support from Black women. In the 2018 midterm elections, for example, 92 per cent voted for Democratic candidates. At the same time, electoral turnout among Black women was also considerably higher than the national average. Over the years, the contribution of Black women to the success of the Democratic Party has been so significant that these voters have been described as the backbone of the Democratic voting base. This paper recognises this significant contribution, but argues that if Black women are the backbone of the Democratic Party, then Latinas must be the vertebrae.
DataUnions: A privacy-by- decentral-design
Authors: Lehmann Robin , Siebert Mark
Published: July 2024

Privacy by design suggests seven principles to embed privacy into systems, but artificial intelligence (AI) and data practice shows a ‘privacy paradox’ in the behaviour of users. The ever-evolving AI capabilities outpace privacy policies and people require more insight into the possible use of their data to make informed consent decisions. Keeping the human in the loop for reconsenting brings huge efforts and is disproportional to agile development. Decentral data management approaches promise efficient ways to handle crowd ownership, rights and their governance involvement, supporting privacy-by-design. This paper illustrates how a DataUnion approach for data-centric AI can efficiently combine decentralised, privacy-preserving features such as data non-fungible tokens (NFTs), federated learning, marketplaces, provenance or value sharing. The discussion concludes on data provenance being a key lever leading to the need for a blockchain protocol that makes privacy contributions an incentivised asset along the data value chain of enriching, verifying and governing data for AI. The quest for explainability in a model-centric approach is the quest for provenance in a data-centric approach.
Smoothing variability in patient flow to improve the value of care delivery during the COVID-19 pandemic
Authors: Knight Ellis
Published: July 2024

The effective management of variability in patient flow can be applied to overburdened hospitals, especially now during the COVID-19 pandemic. The methodology outlined in this paper has been successfully applied in many hospitals throughout the United States and internationally. It is endorsed by prominent hospitals and healthcare systems, regulatory and safety promotion organisations, and esteemed clinical and administrative thought leaders throughout the healthcare industry. Unfortunately, it has not been widely adopted and should be reconsidered now in the midst of the many financial, safety, quality and patient/staff satisfaction challenges facing hospitals today.
CodeCash: A novel system for mobile and electronic transactions
Authors: Chen Zhuo Qi
Published: July 2024

To combat the security risks associated with mobile and electronic payments, this paper proposes a novel system to perform electronic transactions and to appropriate the funds involved in them. This system, known as CodeCash, separates account funds into distinct, independent parts, with each of these represented by a cash sequence, or 20-digit distinct, randomly generated numerical series. Each associated with a value up to a specific amount determined by the bank, these cash sequences are given to the client to use as spendable funds, with their hashes being stored in the account and used for verification and value deduction during transactions. Utilising a non-device-verifiable password on each transaction, the CodeCash system offers a secure method of transaction and transfer that, even if disrupted or attacked, yields minimal gains to the attacker, with the total amount of losses from theft being limited to the total value of cash sequences stored digitally on the particular device. Furthermore, a method of storing cash sequences on offline hard drives is also introduced, with this method providing clients the option to shield funds from almost any known type of digital fraud.
Implementation of an electronic booking system for emergency surgery
Authors: Steel Alistair , Sinha Shrestha
Published: July 2024

A survey completed by operating theatre/operating room (OR) teams showed that a paper-based emergency surgery booking system was not fit for purpose, resulting in poor situational awareness. A business case was created for the purchase and implementation of an electronic system for a UK acute NHS hospital. As a result of the change, OR staff, surgeons and anaesthetists had significantly heightened situational awareness. While they faced a number of challenges, users felt that an electronic system was overall advantageous.
The power of digital twins and concurrency
Authors: Jacques Allen , Klett Duncan , Swink Morgan
Published: July 2024

Supply chains are complex ecosystems, so quickly assessing the short and long-term impacts of events in such an ecosystem is a formidable challenge. We all know that the faster these assessments can be made, the better chance we have of responding and making decisions that will mitigate risk and supply disruptions. For instance, the case study about P&G rapidly adjusting its plans to respond to hurricanes1 is a classic example of why it is critical to make fast assessments amid disruption. While we intuitively understand the value of rapid decision making, it is difficult to quantify and provide a return on investment (ROI) analysis supporting investments in digital twins and concurrent planning. Why? Disruptions typically affect a limited number of sectors and enterprises, their durations vary, geographical impact varies and other events could be happening at the same time. All of this makes it difficult to assess a before, during and after. And then along came COVID-19. The pandemic’s impact was global, across all sectors and almost all enterprises, with a duration of well over a year, with a clear start and relatively clear end. This paper discusses the power of digital twins combined with concurrent supply chain orchestration in risk assessment and decision making as well as the impact on key financial results.
Data democratisation requires literacy and fluency for proficiency
Authors: Sterne Jim
Published: July 2024

This paper discusses the challenges of data democratisation for non-digital-native organisations and the importance of data literacy in the process. Data democratisation refers to providing access to data to everyone to enable easy and informed decision-making without gatekeepers. Without a firm understanding of the basics and an educated grasp of the nuances, exploring data can be intriguing but not constructive. To be successful, organisations must get everybody, including those who are less knowledgeable, to have the same understanding of data and speak the same language in a collaborative manner. A common understanding of data is supported by data dictionaries, catalogues and legacy repositories. A common language allows teams to better choose which projects have the highest likelihood of success. The paper emphasises the need for data fluency across an organisation.
Case study: Deepening alumni and donor relationships with legislative advocacy
Authors: Acitelli Courtney
Published: July 2024

Alumni legislative advocacy programmes are a growing area of practice within the field of advancement and alumni relations in the United States. The University of Washington Alumni Association’s legislative advocacy programme, UW Impact, has made significant contributions to the legislative landscape for higher education in the state of Washington while providing a rich and meaningful engagement opportunity for alumni, donors and key volunteers. This paper examines how an integrated approach to legislative advocacy can result in positive outcomes for advancement and alumni relations as well as an institution’s legislative agenda.
Hidden online customer journey: How unseen activities affect media mix modelling and multichannel attribution
Authors: Zaremba Arkadiusz
Published: July 2024

The purpose of this article is to verify the impact of missing the earned media and category media in multichannel conversion attribution models on digital media budget allocation. The analysis is based on a very unique approach: 532 users who declared their will to purchase a selected product in the next 3–5 months agreed to install special addons on all their devices connected to the Internet. These devices will register all the users’ activities throughout three months. All user activities on the path to purchase were extracted by means of text mining (URL analysis) techniques. Finally, 5171 activities were found and assigned to particular media areas and media channels. The average user spends 20 per cent of his time in the paid media and owned media areas. However, from the point of view of the number of touchpoints, 29 per cent of the activities occur in these two areas. The obtained results clearly show how much of consumers’ activity in the decision-making process is beyond the control of marketers who, on the basis of this partial data, have to make daily decisions about allocating advertising budgets. The study compared the results of conversion attribution for the full funnel (paid media, owned media, earned media, category media) with the conversion attribution based only on paid media and owned media. The results indicate that not all attribution models lead to similar conclusions in both approaches.
The regulation of payment cards in Australia: Recent changes and their implications
Authors: Worthington Steve
Published: July 2024

This paper describes why and how the regulator of the Australian payments systems, the Reserve Bank of Australia, has intervened in the economics of the plastic payment card and the effect that this has had on Australian participants in this value chain and their immediate responses. Following a brief review of the regulatory environment, the paper examines, first, the interventions in the credit card market and then the interventions in both the domestic EFTPOS debit card market and in the so-called 'scheme debit' cards issued with MasterCard or Visa acceptance marques. Finally, the paper considers why and how major Australian retailers have sought to become 'on-us' acquirers of their customers' card payments. Some conclusions are then offered as to what can be learnt from the Australian experience and why it is being observed so closely by others around the world.
Marshalling external resources in times of crisis
Authors: Gatling Ladaniel
Published: July 2024

The Stand With Bennett campaign successfully garnered a broad range of external financial support for Bennett College during one of the institution’s most troubling times in its nearly 150-year history. This paper will show how grassroots fundraising efforts coupled with effective communications can result in fundraising success.
Strengthening the Federal Emergency Management Agency's disaster response capabilities
Authors: Cannon Glenn M.
Published: July 2024

The Federal Emergency Management Agency's (FEMA) Disaster Operations Directorate provides the core federal response capability to save lives and to protect property in US communities that have been overwhelmed by the impact of a major disaster or emergency. The directorate executes its mission through three main programme areas: operational direction, command and control; operational teams; and operational planning. Based on lessons learned from years of disaster response experience, FEMA is now taking a more proactive and collaborative approach with its partners. This paper discusses how FEMA is placing a greater emphasis on response operations and strengthening capabilities across the full range of operational and support missions by comprehensively revamping its disaster operations model; enhancing its headquarters and regional operations centres; enhancing its headquarters and regional operational planning capabilities; and addressing catastrophic disaster planning and related critical preparedness issues.
Strategies for commercialising open banking: Approaches from around the globe
Authors: Awasthi Shruti
Published: July 2024

Open banking is revolutionising the financial industry by opening up new avenues for collaboration, innovation and customer-centricity. This paper delves into the ways in which client-focused open banking can be commercialised and monetised, leveraging industry statistics and global examples. By examining strategies such as application programming interface (API) monetisation, value-added services, platform-based models and partnership ecosystems, the paper provides valuable insights for stakeholders looking to capitalise on the commercial potential of open banking. Furthermore, it explores the dynamic landscape of open banking adoption worldwide, offering a comprehensive view of the opportunities and challenges faced in different regions and how modern technological advances like artificial intelligence and Blockchain have the potential to add to the value and offerings open banking provides to financial institutions to provide consumers with a superior experience.
On the use of covered bonds as an alternative mortgage funding model for US banks
Authors: Biswas Rita , Buzen David A. , Shawky Hany A.
Published: July 2024

This paper highlights the salient features of covered bonds in relation to mortgage-backed securities, and argues for their introduction to the US market accompanied with the appropriate regulatory structure and oversight. The covered bond market has the potential to add significant stability to the banking system while becoming an important source of long-term funding for residential and commercial mortgage loans in the USA.
Brand building in the digital age: The ongoing battle for customer influence
Authors: Bresciani Lorenzo , Ewing Mike
Published: July 2024

Social media and the digital era have created major challenges for brand managers. Brand strategies need to reflect this new era, but few do. Indeed, nothing has threatened the very foundations of brands more than technology, which has fundamentally and indefinitely altered the relationship between consumers and brands by empowering consumers like never before, while stripping brands of the ‘control’ they once took for granted. To survive, brands need to think in terms of influence. But influence can neither be assumed nor bought — it has to be earned. This paper discusses five now defunct branding assumptions and why they no longer apply. It then offers five new principles for building brand influence in the modern digital world.
Charting a path forward: Key factors in applying sustainability to infrastructure
Authors: Ramanujam Mahesh
Published: July 2024

With the ratification of the Paris Agreement at last year’s COP 21 and a growing awareness that climate change poses a significant threat to business and society, regenerative communities and the methods and practices used to develop them are starting to take centre stage. Cities all over the world are facing an important crossroads; the challenges our cities and communities face, particularly when it comes to sustainable infrastructure, have never been more serious. For example, between 2013 and 2030 it is estimated that US $57tn will need to be invested in infrastructure in order to keep pace with projected global GDP growth.1 On the other hand, the performance improvement opportunities available to cities and communities that invest in the right technologies have never been more promising. Improving aging infrastructure systems can reap dramatic efficiency, resiliency and reliability results and have an impact on millions around the world. Smart community and city leadership are aware of the sustainability opportunities that transforming the built environment can generate. All over the world, cities and communities are turning towards regenerative communities that deliver innovative solutions and demonstrate the use of consistent standards and practices. These regenerative communities are helping to drive true market transformation for the built environment on a global scale.
How to operate a robust sourcing programme to manage human rights risks, and why you should do it
Authors: Wilshaw Rachel , Wallace Beck
Published: July 2024

This paper focuses on the context in which labour rights violations are systemic in the global supply chains of food retailers. It outlines what the problems are, based on Oxfam’s experience and recent research. It discusses growing inequalities and highlights evidence that farmers and workers in supply chains that produce the food we eat are often unable to put food on the table for their own families. Women predominate in jobs that are more precarious, lower paid and lack effective representation. The paper outlines reasons for companies to act, highlighting the shortcomings of traditional compliance and audit approaches adequately to identify and mitigate risks. It explains why and how investors are scrutinising companies’ management of risks and opportunities associated with their workforce, including in the supply chain. And it alerts readers to a ratcheting up of legislation putting a duty on companies to take their responsibility to respect human rights in their operations and supply chain more seriously. Increasing awareness of social and human rights risks, opportunities and incentives can open new avenues to improve business effectiveness. Drawing on Oxfam’s experience of working with companies to address these challenges, the paper concludes with suggestions for the role of procurement professionals in ensuring good practice. It highlights the importance of understanding and support for these developments from C-suite and suggests ways that supply chain professionals can tackle these issues proactively.
Effectively managing third-party sender risk in the ACH Network
Authors: Fox Jeanette A.
Published: July 2024

The Automated Clearing House (ACH) Network offers many options for financial institutions and third-parties to provide transaction processing. In one example, a third-party acts as a sender of ACH transactions by originating debits for its originators through its banking relationship with a financial institution. This role introduces unique opportunities, as well as obligations, for all parties in maintaining diligent risk management processes. This paper focuses on the role of the third-party sender, its unique relationships with other Network participants and application to global transactions, appropriate due diligence processes for engaging a third-party sender, and sound business practices for risk management with third-party senders on the ACH Network.