bluuebunny/crossref_metadata_2025 huggingface dataset:
How one creative agency used metadata to unlock value for its clients
Authors: Shapiro Jillian
Published: July 2024

In 2016, Anomaly and its newly formed product development team embarked on a digital asset management initiative with the intention of fuelling a larger technology vision that would provide its clients with deeper insights into the work they were creating. To accomplish this, a digital asset management platform was needed to extract as much relevant and meaningful metadata about the company’s creative assets as possible and make that information available as an independent data source. From an advertising industry perspective, this involved a new innovative architecture, custom integrations and an unconventional way of thinking about the practice of digital asset management. This paper details Anomaly’s focus on the metadata, the value brought by said data and how the company was eventually able to provide a deeper level of consumer insights by analysing metadata in combination with other real-world data sources.
Curating health system integration through value-driven change: Adaptive leadership in a complex environment
Authors: Choong Richard , Durrington Learne , Kane Chris
Published: July 2024

This paper describes the contextual factors that led to the establishment of a new primary health organisation, but moreover describes the challenges of change management in an environment that has a range of competing forces. This includes the internal challenges in developing a value-driven, collaborative and participative organisation dispersed across a significant geography with an external environment that traditionally has been self-regulated silos, yet recognised as unsustainable into the future. The paper sets out some of the challenges in working beyond the traditional methods in order to create new and different outcomes. Readers will gain an understanding of the principles of collective impact and place-based health and how these are applied within a start-up organisation that is tasked with facilitating integrated and coordinated health care at the local and system levels. The Western Australian Primary Health Alliance (WAPHA) has had a dual function in establishing an operating model, which effectively models the way using a suite of co-design, collaborative approaches to commissioning within a system where partnering and participative processes are the exception not the norm. Patient-centred care is now firmly embedded in the health lexicon; however, new ways of working shift the paradigm — to build a system where the clients, consumers and patients determine value, and clinicians are the builders of systems that are part of a wider transformation of primary care's role within our health system.
Distributed ledger technology: Beyond the hype
Authors: Parkin Avril , Prescott Rodney
Published: July 2024

This paper explores the status of blockchain, which is also known as Distributed Ledger Technology (DLT). In this paper, ‘DLT’ will be used generically as a concept, encompassing all flavours and iterations of blockchain code and platforms. The authors examine the various ways different organisations are starting to explore and deploy DLT in the financial services industry. Moving on, this paper highlights how the technology will change, transform and improve business processes and the complexities that impact the speed at which DLT is adopted globally.
Data protection in medical research: A comparative analysis
Authors: Ahluwalia Sonakshi , Bandyopadhyay Tapas K.
Published: July 2024

Healthcare research represents arguably the most important use of personal health information. Leveraging health-related data to this end involves the collection of information, processing of information and transaction or transfer of information. The use of such information is governed by data protection laws. This paper highlights the importance of medical/health information and its relationship with healthcare research as well as issues of confidentiality and privacy of information. The study includes a comparative analysis of the data protection legislations in the UK, USA and India. The issue of maintenance and integrity of the information is considered by means of a study of different legislations.
Moving from physical media to a successful DAM solution: A case study of the Wisconsin Milk Marketing Board
Authors: Litviak Mary
Published: July 2024

Photography is a key ingredient to successful marketing at the Wisconsin Milk Marketing Board, and it has been so since its humble beginnings back in 1983. Images, artwork and, these days, various video and multimedia assets need to be on hand at any given time to satisfy the demands of people handling Wisconsin dairy promotions and features nationwide. The increased volume of images and files through the years always demands more instant access. This story starts with a box of slides and transparencies and their transition into digital assets that are managed today by our digital asset management system (DAM), which has opened portals of accessibility to internal staff and external partners nationwide.
Unusual price-volume relationships in transaction pricing for payment cards
Authors: Dunn Eric
Published: July 2024

This paper documents a number of instances where the volume of credit and debit transactions shows unusual elasticity with respect to price — either falling as prices fall, or increasing as prices increase. It explores these cases by analysing payment transaction volumes in three countries with broadly similar economies: the USA, the UK and Australia. A conclusion is reached that the anomalies are genuine, and a hypothesis is presented to account for the anomalous relationship between price and volume. Payment instruments studied include credit cards and debit cards, drawing from primary materials published by the US Federal Reserve, the Nilson Report, the Reserve Bank of Australia, the Bank of England and APACS.
Assessing vulnerabilities to financial shocks in some key global economies
Authors: Fisher Jack , Rachel Lukasz
Published: July 2024

This paper describes a quantitative, data-driven method to assess vulnerabilities in a range of countries. We provide country-level vulnerability indices that can be used to gauge the level of fragility at any point in time. In particular, our results suggest that in the run-up to the global financial crisis, vulnerabilities rose to extremely high levels in the USA, but were only a little above average in Europe and had actually receded across much of Asia. The picture has changed dramatically during the recovery, however, with vulnerabilities close to record-highs by the end of 2015 in some of the Asian economies. We document numerous practical challenges that arise when developing such a toolkit, the main one being to know the trend — the ‘neutral’ level — of a financial variable (eg credit-to-GDP). In that context, one important contribution of this paper is to document the robustness of vulnerability measures to different judgements about the trend level of financial variables. We find that for most countries results are fairly robust to different views of the underlying trend, but importantly that this robustness is not universal. In particular, at the moment differing views of what ‘the new normal’ is suggest dramatically different assessments of the level of fragility in the USA and South Korea.
Managing privacy: A survey of practices in digital archives and libraries
Authors: Dressler Virginia , Rowan Kelley , Bakker Rebecca
Published: July 2024

Building on past research regarding privacy and digital librarianship, this study surveyed managers of digital libraries across the USA to gauge prevalent attitudes regarding individual privacy versus access to information. In the wake of controversy surrounding the European Union’s 2014 ruling regarding the ‘right to be forgotten’, the authors sought to develop a better understanding of how digital library managers in the USA handle privacy concerns, such as takedown requests, especially in light of the strong protections for first amendment rights in the USA. This research explores whether the majority of archives and digital libraries have developed privacy policies and what they consider to be the key elements of a robust privacy policy. The study also explores the shifting attitudes around privacy and access, both of digital library managers and of their institutions, in an effort to determine how these relate to the handling of such requests. Finally, the research examines how often information professionals receive takedown requests from their communities, with the hope of tracking this trend over time. This paper provides an overview of the current landscape involving privacy policies and takedown requests, and highlights some of the fundamental issues facing information professionals so that they may have the necessary resources to develop and implement privacy policies at their institutions.
Pension fund risk management: Multi-stakeholders, risk management and the embedded options approach
Authors: Kocken Theo
Published: July 2024

Pension funds have gradually become institutions where various stakeholders — retirees, employers and employees — share the risks. These risk-sharing agreements imply that various complex options, with different characteristics, are ‘traded’ within the pension fund. Different stakeholders assume different kinds and levels of risk that need to be valued and managed. The approach put forward in this paper aims to make the valuation and risk characteristics of these embedded options transparent. This approach is gaining importance as the new form of risk management for pension funds. It has important applications in solvency management, merger and acquisition activities, pension fund redesign and hedging pension fund risks. The exact structure of the models and the corresponding assumptions are to a large extent omitted in the text. The underlying research in this paper and the quantitative results are based on the author's book, ‘Curious Contracts. Pension Fund Redesign for the Future’. Anyone wishing to check the results or understand the quantitative modelling of embedded options can download the text, free of charge, from www.cardano.com.
Maximising Sponsorship ROI in an Omni-Channel World
Authors: Scott Norris
Published: July 2024

Many big brands use sports marketing as an important ingredient in their overall marketing mix. As today's sports marketing landscape is constantly evolving, rights holders need to adapt to meet the new demands of clients. Conversely, big brands need to adapt to stay current with consumers and fans. This paper showcases NASCAR's progressive approach to meeting these changes through relationship management that focuses on social and digital initiatives. Omni Channel strategies using data are a focal point for NASCAR in their effort to drive value to partners.
Dilapidations case update
Authors: Humphreys Emma
Published: July 2024

The past few years have seen some helpful examples of dilapidations claims in practice and how the court will approach such cases. In addition to reviewing those, this paper will also outline some interesting developments in Scottish case law in relation to liquidated damages clauses. These developments may indicate the potential for change in how dilapidations claims are dealt with in England and Wales if appropriate lease provisions are included at the relevant time.
Approaches to treatment for common causes of degradation in historic tiles
Authors: Durbin Lesley
Published: July 2024

This paper will address the common causes of degradation found in historic tile schemes, both wall and floor, as well as the most appropriate methods of repair and conservation. It will focus on the causes of degradation primarily in late 19th and 20th-century tiles but will also take a brief look at 18th-century and medieval tiles. The first part of the paper covers the history and identification of tiles from different eras, with an emphasis on understanding the material and its differences through the ages rather than instruction. While the causes of degradation are often common to many different materials, the paper attempts to highlight the complexities of identification which might or should lead to differences in approach to restoration or conservation.
Innovations in passenger and baggage processing at Schiphol Airport
Authors: Samola Betty
Published: July 2024

Schiphol Group (the trading name of N.V. Luchthaven Schiphol) is an airport operator, or, more specifically, an operator of AirportCities. Its aim is to create sustainable value for stakeholders by developing AirportCities and by positioning Amsterdam Airport Schiphol as a leading, highly efficient air, rail and road transport hub that offers visitors and local businesses all the services they require on a 24/7 basis.To offer an insight into the way in which Amsterdam Airport Schiphol is using innovative solutions to set up the passenger and baggage processes of the future, the paper describes three major projects. It will discuss, respectively, the Redesign Passenger Process, the use of a baggage robot and the recently introduced security scan.
US Securities and Exchange Commission suggests greater actions may be required under its custody rule
Authors: Felsenthal Steven M. , Loffreno Frank
Published: July 2024

Under US securities laws, investment advisers that maintain custody (as defined by applicable rules) must undergo certain procedures. The Securities and Exchange Commission (SEC) has taken violations of the custody rules quite seriously, often referring them for enforcement. This paper outlines two situations, based on SEC guidance, that may invoke the custody rule unexpectedly and with respect to which advisers should take proactive measures: transfers between client accounts (even those of the identical client) and possession of the power to move client assets. This paper suggests the steps an investment adviser must take in order to comply with this recent SEC guidance.
Reviewing your organisation’s approach to data management
Authors: Enfield Rick
Published: July 2024

The financial services industry is complex, with rapid product innovation, numerous standards for definition and valuation, tight operating margins, and changing regulatory landscapes. Combinations of processes, systems and people are required to cope with data as the oil that allows processes, systems and procedures to function effectively.The effectiveness of operations and its related supporting systems often comes down to a myriad of details surrounding the underlying information supporting them. Enormous time and effort goes into workflow design and system procurement. Yet it is the lack of complete, consistent and accurate data that leads to suboptimal system implementations and corresponding inefficiencies for the operations that rely on those systems.As firms strive to manage risk and optimise operating models, their focus is turning toward managing operational data and optimising data operations. And, turning data into actionable information remains an ongoing challenge. Firms are overwhelmed by increasing data volumes and the cost of acquiring, storing, mining, distributing and organising data, as duplicate data sources, usage and data silos add to cost and inefficiency.Reviewing an organisation’s data management approach can easily result in a process that gets lost in the details. The impact of poor data can ripple through with unforeseen consequences. However, by breaking the process into manageable components, small changes can result in tremendous benefits to the organisation. Identifying reasonable opportunities to gain advantages and maintaining a reasonable scope are critical factors. By fostering internal communications and defining project scope and goals, organisations can rationalise their data approaches and enhance processes that greatly improve operational efficiencies.
The use of metrics to manage enterprise security risks: Understanding, evaluation and persuasion
Authors: Ohlhausen Peter E. , Mcgarvey Daniel
Published: July 2024

Metrics drive business decisions and behaviour. Properly developed using psychometric principles, metrics provide a solid rationale for senior management to make prudent decisions about organisational growth as well as facilitating the assessment of internal policies and programmes. Until recently, there has been little research on the development of effective performance metrics, especially in the security field. The American Society for Industrial Security International (ASIS International) provided funding for an extensive study into the development of metrics for the security profession. The study included an online survey, telephone interviews, and a review of the literature and best practices of past research on metrics. Based on the data collected, a security metrics evaluation tool was developed, incorporating core psychometric principles and reflecting both operational and strategic corporate requirements. Finally, guidelines were developed for presentation to senior executives.
Comprehensive passenger flow management at Frankfurt Airport
Authors: Felkel Rolf , Klann Dirk
Published: July 2024

This paper describes Fraport's practical approach towards the implementation of a comprehensive passenger flow management solution. The combination of data preparation, forecasting and simulation, in conjunction with real-time information regarding the terminal situation, helped to improve passenger service. An approach, not used before at airports to forecast the distribution of passengers within terminal buildings in almost real-time, is introduced. Further extension of the programme, in the future, could be to use derived data to provide information to passengers directly, eg by the use of smartphones.
Customer service and airport retail: Stimulate passenger spending
Authors: Entwistle Mark
Published: July 2024

What is the main reason for airports? The obvious answer, of course, is to enable people to fly. So why bother with retailing? The answer is equally simple — money. Many airports worldwide now make higher revenues from non-aeronautical services and facilities than from landing/airline fees. People fly more frequently, and flying itself has become a commodity through the rapid expansion of low-cost airlines. Once the preserve of airports, global fashion brands can now be found in many downtown locations, removing the uniqueness of this airport shopping experience. The price advantage for airports in Europe has been eroded by the demise of duty free and the move of focus away from material goods to spending on leisure activities. So can airport managers be expected to raise these levels of revenue? Pragma Consulting has undertaken passenger research into attitudes to processes at over 20 airports worldwide, collecting the views of over 30,000 passengers and offering some answers to these issues.
The Home Report in Scotland: How to meet clients’ expectations
Authors: Denholm Keith
Published: July 2024

Since the introduction of the Home Report, surveyors face a new world. The profession has had to adapt many of its long established inspecting and reporting practices to accommodate the requirement to categorise residential building defects for the Home Report's Single Survey element. Although surveyors must be more commercially aware when preparing a Home Report, such awareness cannot compromise professional standards. This paper discusses the challenges being faced, and how these can be addressed to comply with the expectations of the vendor and purchaser alike.
Unleashing your silent majority: How employee advocacy and engagement build your brand and trust via digital strategies
Authors: Snyder Tamara , Honig David
Published: July 2024

As more and more technologies enable communications, reaching new audiences both inside and outside one’s organisation is harder than ever. Brands are spending more on paid media, despite its failings in terms of trust, authenticity and engagement; chasing down the latest social platforms, hoping to stay ahead of the technology curve while striving to cash in on larger audiences; and producing content at breakneck speed, but without much thought to its distribution or efficacy. At the same time, the internal communications function that connects with employees often is broken, resulting in disengaged employees. Many factory and shop floor workers have no e-mail or internet access. This is compounded by outdated technologies that support internal communications but do not reflect how people communicate with each other today. The solution is employee advocacy. This means getting the right information to the right people and in an engaging and sharable way via digital elements. This article will discuss how global organisations are taking advantage of social and digital technologies to build brand awareness; increase sales; engage better with their employees; recruit better talent; and more. Why is this vital? Very simply, informed employees are more often engaged employees. Engaged employees are more often productive employees.
‘Scandal’, wine and shopping: The social customer journey for the Camille 23-oz. wine glass
Authors: Reeder Morgan Bryant , Burkhalter Janée N. , Wood Natalie T.
Published: July 2024

This paper explores social commerce and the customer journey within an entertainment-based brand community. With a focus on the television programme ‘Scandal’, the study refers to Twitter posts and product reviews to explore the sensation surrounding Crate & Barrel’s Camille 23-oz. long-stem wine glass. Using social identity theory as a lens, the study finds that customers are influenced by ‘travelling companions’ who are also part of the same brand community as they move through the consumer journey. Positive community associations, reinforced by a key aspirational programme character, stay with consumers’ product perception throughout their journey, and may help mitigate negative product experiences and increase consumer post-purchase satisfaction.
How can supervisors and banks promote a culture of strong governance and ethical behaviour?
Authors: Walter Stefan , Narring Florian
Published: July 2024

This paper elaborates on the centrality of governance, culture and ethics for banks’ strategic planning and decision-making. Good governance, risk culture and ethical behaviours help promote a more sustainable business model over the full business cycle and during periods of structural change. This is especially relevant in a rapidly changing financial landscape, where banks should ensure that their governance and control frameworks embrace existing and emerging risks, such as anti-money laundering, IT (information technology) risk and cyber and non-financial risks. Governance, culture and ethics are neither observable nor measurable directly as they comprise mainly qualitative elements. From the supervisor perspective, this calls for the development of specific tools to identify the more tangible factors that characterise the soundness of a bank’s governance and culture. The paper describes the approaches developed by European Central Bank (ECB) Banking Supervision on this issue since its inception. The paper also provides an overview of the progress and challenges faced by banks in the areas of governance and culture, five years after the implementation of the Single Supervisory Mechanism. Overall, banks have already introduced several improvements in the design of their governance and culture frameworks. In particular, their awareness of governance and the importance that they attribute to it have also increased over the past years. Banks, however, still need to make efforts in order to ensure that these improvements are implemented efficiently and effectively across the organisation and contribute to strengthening their risk culture. The journey towards improving governance and culture in banks has been a long one. Supervisors will continue promoting progress in governance and risk culture through peer benchmarking, clarification of sound practices and continuous industry dialogue. To this end, some concrete examples of bad and good practices in the areas of governance and culture are presented at the end of this paper.
The ‘kissing bugs’ of capital markets: How the financial services industry can best evolve
Authors: Sengupta Joy
Published: July 2024

Evolution in capital markets can be passive or active depending upon how participants decide to engage in the process. The market will evolve naturally irrespective of active involvement from participants; if rapid (or engineered) evolution, however, is what we seek, then we need to leverage the ‘kissing bugs’ — that is, the forced engineering of horizontal innovation transfer from other industries. This transfer needs to become our DNA — in the way we hire and build work environments, processes, governance and ways of working. Also as practitioners, we need to take long-term business models into consideration while creating short-term strategies and then select the innovation that best supports delivery of that vision. To remain relevant, we need to rebuild, not enhance.
Recent innovations in inter-bank electronic payments in Mexico: The role of regulation
Authors: Negrín José L. , Ocampo Diadelfa , De Los Santos Alejandro
Published: July 2024

In 2004, Banco de México (BM) introduced an innovative, near real-time, no-credit, inter-bank, large-value payment system (SPEI). Afterwards, BM promoted several institutional changes in order to foster its adoption. As a result of these measures, the SPEI has become a widely used payment system. Using an S-shaped adoption model, the present authors find that some of the measures promoted by BM have significantly increased the proportion of SPEI use among its substitutes, even after controlling for demand variables.
Big Data analytics to alleviate risks in the supply chain
Authors: Arjun Natarajan
Published: July 2024

Today, most supply chains are intricately connected both across enterprises and also across geographical locations. Therefore, any disruption at any point in the supply chain could potentially disrupt the entire chain. There are some factors that are within the control of the enterprise, and others that are external to the enterprise. This paper looks at various types of mitigation actions to alleviate supply chain disruption, including Big Data analytics.
Managing social media content and distribution with a limited team
Authors: Nicholson Shannon
Published: July 2024

This paper provides a framework, derived from personal experience, for developing, implementing and monitoring a successful organic social media strategy. The 24-7 news cycle introduced challenges relating to budget, resources and time. Through a step-by-step process, the reader will gain an understanding of how to develop a defined, collaborative, routine-based organic social media strategy. This paper suggests that a systematic approach will allow limited marketing teams the budget and time for testing and trials to optimise content, creating a better relationship with the audience.
The relevance of the country and sector effect in global equity returns around COVID-19 and developed and emerging markets
Authors: Boateng-Frimpong Francis , Bentata Amel , Cottet Rémy
Published: July 2024

This study explores the historical and current explanatory power of country classification and Global Industry Classification Standard sector classification on global equity returns in the equally weighted MSCI All Country World Index. R2 is a crucial statistical tool for risk and portfolio management professionals because it serves as a measure of how much of a portfolio's movements can be explained by factors. Its significance lies in its ability to quantify how dependent a portfolio's risk is on those factors. The country classification's adjusted R2 is dominant in global equities, driven by its dominance within emerging markets (EM). Within developed markets (DM), the country effect's slight dominance over the sector effect has decreased over time — the two have become more balanced since 2015, with the sector effect having a slightly higher adjusted R2 value. There was a drop in the R2 for all classifications during the COVID-19 pandemic. This drop was most significant in the country classification, with a sharp decline to 8.3 per cent, well below its previous historical minimum of 12 per cent, before it rebounded to its historical range. This change drove further analysis into the country effect across EM and DM, where the large drop and rebound were primarily within EM. During this time, the sector effect dropped but remained within its historical range, implying a larger loss of diversification benefit in country effect than in sector effect. The impact of Chinese stocks on country effect within EM is also investigated. In 2018, there was a large influx of Chinese companies into the index, which caused a decline in country diversification and hence a reduction in explanatory power within EM. China's rapid and strict COVID-19 response, early tight monetary policy and regulatory crackdown have since caused it to become increasingly differentiated from the rest of EM, increasing country diversification within EM and causing the accentuated rebound in explanatory power of the country effect post-COVID-19. Risk managers can use these results to validate the use of sector and country classifications in portfolio construction.
China, the world‘s biggest FinTech market
Authors: Moysan Yvon
Published: July 2024

China’s FinTech industry leads the world in total users, market size and now even investments. China has even got eight of the 27 current FinTech ‘unicorns’ – technology companies that investors value at more than US$1bn. The main key drivers to explain this FinTech success in China are technology, education, size of population, economic advancement, adoption of mobile technology, financial industry liberalisation and regulatory acquiescence. Another explanation is the ecosystem itself. Numerous players from various industries have indeed rushed to stake a claim in China’s Internet finance sector, with distinctive value propositions: the BAT giants, tech companies and traditional banks. Combining these three players, Chinese FinTech activity spans seven essential vertical markets: payments and e-wallets, supply chain and consumer finance, peer-to-peer (P2P) lending platforms, online funds, online insurance, personal finance management and online brokerage. In the coming years, China looks set to continue to dominate the global FinTech industry with a very strong domestic market and will also play an increasingly important role overseas in the global collaborations driving technological innovation.
The digital bank: Has it come of age?
Authors: Ali Faraaz
Published: July 2024

Digital banking for incumbent banks can be challenging given the difficulties with organisational fit, cultural construct, people skills and legacy systems having to coexist with the new way of doing things. But it is also a tremendous opportunity to build a world-class digital experience and to take the bank’s reputation as a solid and trustworthy brick-and-mortar institution that will stand behind its digital transactions, especially in a world where physical interactions are severely impacted by the COVID-19 pandemic. This paper discusses how the convergence of artificial intelligence, machine learning, computational power and data abundance creates the perfect ecosystem to deliver a compelling digital banking experience. It outlines how it is imperative for banks to invest smartly over the next few years in their infrastructure as part of their digital banking strategy so that customers who choose to conduct their banking services at a physical touchpoint can also have a state-of-the-art service experience.
Predicting block times: An application of Box-Jenkins models
Authors: Diana Tony
Published: July 2024

Predictability is an important key performance area because it influences airlines’ on-time performance and passengers’ satisfaction. Predictability also plays a significant role in ensuring a successful transition from air traffic control to a managed air traffic system. Yet, predictable block times are all the more difficult to achieve as the on-time execution of a flight may be constrained by three types of delay which airlines cannot control: induced, propagated and random. This paper proposes a methodology based on the Box-Jenkins models to measure the predictability of block times as an alternative to variance or standard deviation of block delays. The padding of schedules and the timeliness of flight plans are likely to bias the variation in block delays as an indicator of predictability.
Applying AI in anti-money laundering operations
Authors: Ray Arin
Published: July 2024

Although stakes of financial crime compliance operations have risen greatly, traditional technology used in compliance operations has reached an impasse. Rules-based technology and siloed operations are proving to be inadequate in detecting hidden risks, and financial institutions are drowning in alerts. A flood of false positives and heavy reliance on manual processes are making anti-money laundering (AML) programs costly, inefficient and unsustainable. This paper discusses how artificial intelligence (AI) and machine learning (ML)powered solutions have the potential to solve the current challenges in AML. Theycan enable institutions to adopt a more informed and risk-based approach and ensure thatmost critical attributes and scenarios are fed into a detection engine that has finely tunedparameters and thresholds. They can also help generate optimal number of high-qualityalerts that are prioritised according to risk. Case management efficiency and effectivenesscan be enhanced by incorporating AI and ML techniques while learnings can be fed backinto all stages for continuous improvements. The paper analyses how these will allowfinancial institutions to manage money laundering risks proactively and holistically, reducingcosts, inefficiencies and chances of fines. AML departments at financial institutions havestarted dipping their toes in the pool of advanced analytics. Typically, they start with tacticalAI adoption in one or a few areas; success in early stages should expedite further adoption.
How BT updated its business continuity strategy to improve resilience and meet Civil Contingencies Act responsibilities
Authors: Ansell Clive
Published: July 2024

BT is a global business with operations in over 170 countries, has an annual turnover of £19.5bn and operates, like its customers, in the digital networked economy. This economy is one of globalisation, outsourcing, mergers and acquisitions, of increasing governance and compliance, and of course, of technological advances, mobility and information and communication technology (ICT). It is an economy that requires companies to reappraise almost every aspect of what they do and how they do it. Companies must assess the risks they face and their plans for ensuring the security and continuity of their business and its operations. Customers, shareholders, suppliers, regulators and other key stakeholders all have expectations that must be met constantly, not just when things are going well. For these and other reasons, BT decided to re-examine its approach to resilience and to ensure its fitness for purpose in the 21st century. The company wanted to make certain it was doing everything possible to protect its own business, defend its networks against attack, support its customers and discharge its responsibilities under the UK Civil Contingencies Act 2004. This paper explores BT’s decision in more detail and outlines the resulting strategy.
Uncharted waters: The impact of the coronavirus crisis on commercial real estate — a US law perspective
Authors: Matejcak Susan
Published: July 2024

The COVID-19 pandemic dealt an unprecedented blow to businesses around the world and left CRE professionals struggling to keep up with rapid-fire changes in operations resulting from shelter-in-place orders and business shutdowns. This struggle can be seen in the urgent questions that CRE attorneys were hearing from their clients in the early days of the crisis and as it continued to grind along. This paper touches on many of these questions and reveals some of the hurdles faced when trying to find relief for a situation that few anticipated in real estate leases, purchase and sale contracts and other agreements. It also anticipates some of the challenges to be faced once businesses reopen and lists some of the important lessons learned.
The impact of COVID-19 on valuers and commercial real estate valuation
Authors: Golding Charles
Published: July 2024

The COVID-19 pandemic has provided the biggest recent test of the valuation profession and valuation standards, notably ‘RICS Global Standards — Valuation “Red Book”’ (‘Red Book Global’). Many positive lessons have been learnt from the crisis, the principal one being for valuers to be prepared for changing valuation practice in the light of severe market challenges, while still adhering to valuation standards requiring the provision of accurate, objective and evidenced advice. The demand for explicit valuation techniques and a comprehensive rationale, increased automation and digitisation, with more demanding governance is unlikely to be reversed following the initial impact of COVID-19. This paper analyses how valuers will continue to rise to these challenges.
The Options Symbology Initiative
Authors: Harrison David H.
Published: July 2024

Exchange-listed options are the fastest growing asset class traded on exchanges in the USA today. The volume last year was a 295 per cent increase over the number of contracts traded just five years before. The listed options industry has undergone tremendous changes since it began in 1973, but the manner in which market data was being conveyed among market participants has been stuck in a decades-old and increasingly inefficient infrastructure. The Options Symbology Initiative (OSI) is designed to update the industry infrastructure to allow for enhanced new product innovation, more accurate calculations for corporate actions and improved retail investor understanding of the product. The focus of this paper is to educate the reader about the project and its benefits to the options industry.
The care and feeding of digital analysts
Authors: Sterne Jim
Published: July 2024

Achieving excellence in digital analytics requires a dedicated balance of people, process and technology. This paper focuses on the people side of this equation, providing tips, opinions and observations, rather than rigorous research or structured analysis. The paper offers advice for analytics team leaders and those who would like to become one, recognising that analytics is a unique occupation in that it offers guidance rather than an end product. The paper discusses special management considerations, including the ongoing need to explain and convince the rest of the organisation of the value of analytics; hiring the smartest people and getting out of their way; supervising a diverse mix of personality types that are not necessarily well suited to team efforts; keeping the best and brightest engaged; recognising leaders and developing their skills; helping people get the recognition they deserve; maintaining core, organisational values; and staying human in an industrialised environment.
Busting myths and building resilience: Practices and approaches that go beyond mere plan development
Authors: Armour Mark
Published: July 2024

Dwight D. Eisenhower is often quoted as saying: ‘In battle, plans are useless but planning is indispensable’. How many in the business continuity profession actually think about that statement and what it really means? Audit, compliance and regulatory requirements as well as the expectations of executives and business leaders result in an inordinate amount of time and effort devoted to plan development with scant attention paid to actual planning. Practitioners need to realise that the value of the plans they develop is not derived from the finished documents but from the work devoted to completing them. Experience and practice win out above detailed plans. One need look no further than Eisenhower’s D-Day invasion of Normandy as evidence. Practitioners need to learn how to be better at instituting preparedness and not simply developing better plans.
Designing technology systems to detect and prevent financial crime
Authors: Randhawa Jas , Swaminathan Suraj
Published: July 2024

Almost all early-stage financial services businesses are motivated to have a comprehensive compliance programme. However, they often need help knowing where to begin. There is much literature on enhancing existing compliance programmes and specific topics such as know your customer or transaction monitoring systems (TMS). This paper delves into the critical components required to build a functioning compliance programme and the fundamental building blocks that will set up a FinTech for long-term success. This paper is comprehensive enough to allow any company focused on financial services to pick and apply key concepts explained in the paper to build a compliance programme. At the same time, it is specific enough to help explain each component in detail so that companies can use this as a guiding principle to set up a compliance programme.
Web3 and the future of marketing
Authors: Cutler Kelly
Published: July 2024

The rise of Web3 and related regulations have brought data privacy concerns to the forefront for brands and marketers. With the rise in legislation, the deprecation of third-party cookies and an eye towards transparency, Web3 promises a more open, permissionless online environment. This has implications, from ad targeting to the storage and collection of user data. New concepts including zero-party data, micro-experiences and non-fungible tokens (NFTs) represent trends that are emerging with Web3, but the future is still to be defined. Marketers must understand the implications of the changing data privacy landscape and discover new and creative ways of sourcing and collecting data that follow the new guidelines that are being established by legislators, as well as by walled gardens such as Apple, Meta and Google. To do so, they will have to experiment and innovate. Here, we will explore the evolution of the web from its earliest version into the future. We will also review the different ways marketers currently collect and use customer data. Finally, we will explore new ways for brands and marketers to stay relevant in this evolving digital ecosystem with zero-party data, integrated marketing technology, customer-centric governance and NFTs.
Maintaining airport business continuity and operations during disaster response: The role of command and control relationships with emergency management agencies
Authors: Smith James Fielding
Published: July 2024

Airports of all sizes and types are increasingly important in national, regional and global disaster relief. However, when an airport gets involved in disaster or catastrophe response, its business and operational continuity can be seriously disrupted. As such, the success of aid missions depends on the airport’s preparedness, coordination, cooperation and interoperability. However, the key in every case is the relationship, or lack of relationship, between the airport and adjoining, regional and national emergency management agencies. This paper uses case studies of the incident command context for airports in pre-Katrina New Orleans, Memphis, Dallas-Fort Worth and London Heathrow to illustrate key issues and apply theory to practical concerns.
Audio-visual enterprise at a regional academic archive: Case study of EXTRA
Authors: Breiman Jessica , Keller Tawnya , Steed Molly Rose
Published: July 2024

In 1977, EXTRA's dynamic mesh of critical exposés, in-depth interviews, short subject documentaries and experimental film represented a turning point for visual media in Utah and launched the careers of numerous artists and journalists, who took advantage of new possibilities in production and pre-recorded programming. In 2014, a grant to digitise this local television newsmagazine became a turning point for the University of Utah's Audio-Visual Archive — a small department of the J. Willard Marriott Library's Special Collections division — helping to redefine its operations and its role within the library. This case study will discuss not only the content and progress of the EXTRA project, but also the significant institutional takeaways for regional archives and academic libraries just beginning to tackle their audio-visual collections.
A bottom-up, reduced form credit risk model approach for the determination of collateralised loan obligation capital
Authors: Jarrow Robert , Van Deventer Donald R.
Published: July 2024

This paper uses a bottom-up, reduced form credit risk model with hazard rate estimated default probabilities to compute various collateralised loan obligation (CLO) tranches' loss probabilities and capital factors. It is shown that with respect to the loss probabilities, credit rated CLO tranches are less risky than comparably rated corporate bonds. In addition, a similar argument can be made that corporate debt loss rates will be on average larger than equally rated CLO tranche loss rates. And, it is shown that the National Association of Insurance Commissioners (NAIC) capital factors are typically larger than value-at-risk based capital factors. The policy implication is that NAIC capital factors distort investment incentives by requiring too much capital for CLOs relative to equally rated corporate debt.
Developing world-class operations staff
Authors: Cuff Martyn
Published: July 2024

Operations is a primary activity for a fund management business. As such, a business that wants to be world-class needs to have a leading operating model. A key element of such a model is the staff. It is necessary to put a sustained focus upon how to develop world-class operational staff to ensure the securities industry is fit to embrace the significant future developments that are expected.
The rise of AI copilots: How LLMs turn data into actions, advance the business intelligence industry and make data accessible company-wide
Authors: Coyle Jeff , Jeske Stephen
Published: July 2024

AI-powered collaboration is quickly advancing due to a convergence of technologies like large language models and language model programming. These developments have spawned the rise of AI (artificial intelligence) copilots, which are changing the way marketing analysts make decisions and boost productivity. This paper explores the capabilities of AI copilots and delves into the challenges, ethical considerations and data privacy issues that come with their adoption. It discusses real-world applications and future trends in the AI copilot landscape. The paper also emphasises the importance of data integration and personalisation in marketing strategies and offers insights into training and skill development for effective collaboration with AI copilots. This comprehensive analysis aims to equip marketing analytics professionals for the future of AI-powered collaboration.
Windows Live: The long, unhappy life of a misunderstood brand
Authors: Tradii Joe
Published: July 2024

When introducing a new brand, a company is faced with several options, each of which carries subtle, and not too subtle, distinctions. Where should the new entity fit within the organisation's overall brand architecture? More importantly, the brand must support — and be supported by — a solid, sustainable strategy. A mismatch between corporate strategy and brand strategy can have detrimental effects on the entire organisation's ecosystem, from end users and employees, to suppliers, distribution partners, and analysts. The author uses his own personal experience as senior brand manager with Microsoft, as well as existing sources, to examine Microsoft's ill-fated ‘Live’ branding efforts. This paper reveals missed opportunities as well as lessons learned that any company may use to enhance the process of aligning product, corporate, and brand strategies.