Addressing Healthcare On-Line Demand and Supply Relating to Mental Illness
Authors: Silvana de Rosa Annamaria , Fino Emanuele , Bocci Elena 
Published: October 2013

The study presented in this chapter explores the influence of social networks in directing and shaping the supply of, and demand for, healthcare services – specifically systems and therapies for the treatment and rehabilitation of mental disorders. For this purpose, knowledge sharing and co-construction processes of social representations of psychoanalysis and psychiatry, the images of the relevant professionals (psychoanalysts and psychiatrists), and their social practices are investigated within the social arenas provided by digital media 2.0, namely some of the most popular social networks. The authors collect a substantial corpus—a total of 6762 statements—of public, spontaneous conversations on Facebook, Twitter, and Yahoo! Answers. These are analyzed with the text clustering method of Descending Hierarchical Classification by means of the Alceste software. Thanks to the cross-national perspective of the study, they identify different psycho-social scenarios between the two national contexts (Italy and France) in which the social demand for health care and supply relating to mental illness has in recent decades been animated by the controversial debate on psychiatry, psychoanalysis, and the institutional practices with large impact on society and laypeople outside the circles of experts and professionals. Confirming their hypotheses, the results show specific strategies for the promotion by users involved in communicative processes in the social networks—under the relevant communicative constraints—of specific claims for the treatment and rehabilitation of mental disorders, and of the relative services in healthcare sectors. The study presented in this chapter explores the influence of social networks in directing and shaping the supply of, and demand for, healthcare services – specifically systems and therapies for the treatment and rehabilitation of mental disorders. For this purpose, knowledge sharing and co-construction processes of social representations of psychoanalysis and psychiatry, the images of the relevant professionals (psychoanalysts and psychiatrists), and their social practices are investigated within the social arenas provided by digital media 2.0, namely some of the most popular social networks. The authors collect a substantial corpus—a total of 6762 statements—of public, spontaneous conversations on Facebook, Twitter, and Yahoo! Answers. These are analyzed with the text clustering method of Descending Hierarchical Classification by means of the Alceste software. Thanks to the cross-national perspective of the study, they identify different psycho-social scenarios between the two national contexts (Italy and France) in which the social demand for health care and supply relating to mental illness has in recent decades been animated by the controversial debate on psychiatry, psychoanalysis, and the institutional practices with large impact on society and laypeople outside the circles of experts and professionals. Confirming their hypotheses, the results show specific strategies for the promotion by users involved in communicative processes in the social networks—under the relevant communicative constraints—of specific claims for the treatment and rehabilitation of mental disorders, and of the relative services in healthcare sectors.