DIGITALIZATION OF PUBLIC ADMINISTRATION IN UKRAINE: CURRENT CHALLENGES AND SYNERGIC EFFECT
Authors: Khromova Yuliia 
Published: November 2023

Modern processes in the field of public administration, based on the introduction of information and telecommunication systems, lead to the creation of a completely new – digital platform of interaction between the state and society. The purpose of the study is to analyze the theoretical and legal foundations of the implementation of digitalization in the sphere of public administration in Ukraine as a tool for the formation of innovative models of effective interaction between the state and citizens. The subject of the research is public management in the paradigm of digitization processes. Systematization, dialectical, structural analysis, comparative, systematic generalization, statistical, graphic, logical-semantic methods were the methodological tools of research methods. The analysis of scientific sources regarding the definition of "digitalization of public administration" and "digital transformation" proved the multifacetedness of their research and the lack of a single interpretation. It was determined that the digitalization of public administration is characterized as a relevant process of introducing digital technologies into the activities of public institutions, which as a result leads to qualitative transformations in the provision of relevant services to citizens, ensures effective interaction of state bodies with citizens, and improves the state's implementation of its own functions. It was determined that in the conditions of martial law, Ukraine should keep the vector of improving the integrated approach and the stability of the state ecosystem regarding the provision of public services to citizens in a digital format, which involves the optimization of existing operational processes in order to obtain a high-quality and effective result in the functioning of the digital identification system. It is substantiated that the processes of digitalization of relations in society are aimed at automating key administrative tasks, increasing the level of accessibility of citizens to public services, the greatest transparency of the state sphere and its accountability. The section presents the results of the empirical study "Provision of citizens with digital services in your country", which prove the feasibility of digitalization processes in the field of public administration in order to improve the satisfaction of citizens' needs by the state. It is advisable to include the following as promising directions for implementing the transformation of public administration in the digital aspect: sufficient level of digital competencies of employees and citizens; universal access to the Internet within the territorial community; development of interaction between the state and business structures thanks to digital tools; expanding the use of digital technologies in the field of elections. It has been established that the maximum use of modern innovative technologies in the field of public administration during digital transformation will allow to ensure the solution of most of the existing problems in the system of public administration in Ukraine, thanks to the speed, simplicity and efficiency of decision-making regarding the provision of public services, while reducing possible financial or legal violations. The conducted analysis of digitalization in public administration proved that modern information and telecommunication systems are the most effective tools that allow to significantly simplify traditional administrative processes related to the receipt of public services by citizens or legal entities, to control the transparency and quality of service provision by authorities.