num_pages: 142
description: Exceptional customer service is crucial to a successful phone based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters. ;
language: English
title: Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone
titlecomplete: Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone
ratings_count: 2
publisher: Routledge