num_pages: 78
description: Customer Service is a fast-paced, humourous and fresh approach to Customer Service that will benefit both first time employees and seasoned professionals as well. This easy-to-read, 'one sitting', book tells you how to handle different customers instead of just why you need to. The fun and insights are inescapable and 'it provides the tools to deal with difficult situations with confidence and a greater understanding of the underlying motives behind behavior'.
language: English
title: Customer Service Aiming for Excellence
titlecomplete: Customer Service Aiming for Excellence
publisher: Trafford Publishing