num_pages: 241
description: This is the book that will show you how to ensure customers are raving about your products and services and come back for more. Five Star Service 2nd edition is an easy read high impact title from the bestselling author of How to Be Brilliant  Michael Heppell. In this book he gives you over 100 instant tips 50 examples of the best practices over a dozen brand new techniques and multiple strategies to equip you with a winning edge to knockout your customers and help you  Delight your customers every time  Deliver remarkable results that will keep them coming back for more  Win more customers without spending a fortune  Get repeat orders and referrals from everyone you encounter Whether it?s studying the Disney parking system or enrolling students at college; going behind the scenes in the world?s top hotels or becoming the office hero Five Star Service will show you how to wow your customers colleagues and cohorts.
language: English
title: Five Star Service How to Deliver Exceptional Customer Service by Heppell, Michael ( Author ) ON May-11-2010, Paperback
publisher: FT Press