num_pages: 156
description: Mediation has become in recent years a recognized and valued approach to conflict resolution in innumerable contexts in the United States and abroad. Family, business, school, and even international conflicts are just a few examples of arenas in which mediation produces successful and satisfying outcomes for all involved. At any level of conflict, the success of the mediation process banks on the communication competency of the mediator. Mediator communication competency depends on the mediator’s grasp of both theory and practice. Mediator Communication Problem Solving and Transformative Practices fills the need for a book that examines the mediation process from beginning to end. This is the only text on the market that uses theory and practice to explain both problem solving and transformative approaches to mediating. Educators and trainers will appreciate the depth of coverage of theory and practice. What does success look like in problem solving mediation versus transformative mediation? What are the best mediator techniques? How can a mediator be involved in the parties’ dispute but not become a part of the conflict? What standards should be set for mediator professional conduct and effectiveness? Mediator Communication Competencies examines these issues and many more, making it a useful reference for beginners as well as experienced mediators. Mediation professionals will find this text most helpful with specific competencies that assist mediators in improving their skills as third-party neutrals. Emphasis on communication competencies like listening, verbal and nonverbal language, creativity, process, empowerment, recognition, culture, and more will enhance mediator skills in a variety of contexts. The text also examines mediation skills important for engaging parties with differing cultural or ethnic backgrounds; it explores how individuals communicate across cultural boundaries and what improves intercultural mediation skills. This text, which is in its fifth edition, alternative dispute resolution, conflict resolution, general mediation, divorce and family mediation, school mediation, faith-based mediation, court mediation, community mediation, business negotiation and mediation, and more. It is uniquely written so that it can be used in workshops, trainings, and college courses.
language: English
title: Mediator Communication Competencies: Problem Solving and Transformative Practices
titlecomplete: Mediator Communication Competencies: Problem Solving and Transformative Practices (5th Edition)
publisher: Pearson Learning Solutions