num_pages: 224
description: Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for M ake A G reat I mpression on the C ustomer, can help anyone become the type of communicator that makes their customers feel special. For more on this book, visit www.howtotalktocustomers.com
language: English
title: How to Talk to Customers: Create a Great Impression Every Time with MAGIC
titlecomplete: How to Talk to Customers: Create a Great Impression Every Time with MAGIC
genres: Business
ratings_count: 32
publisher: Jossey-Bass