num_pages: 263
description: This book reports on an evaluation approach for utilities to use to assess customer perceptions, attitudes, and expectations for water system reliability; their tolerance to service disruptions and construction impacts; and their willingness to pay for expected levels of service. Strategies discussed include methods for assessing customers' perceptions and expectations, costs of infrastructure strategies, how to incorporate external costs, and a plan to communicate with customers.
language: English
title: Customer Acceptance of Water Main Structural Reliability
titlecomplete: Customer Acceptance of Water Main Structural Reliability
publisher: Amer Water Works Assn