description: Description: An important part of any successful call monitoring program isthe actual form used to evaluate agents. These 64 forms show the breadth ofperformance criteria, the varying level of procedural complexity and detail, and the spectrum of scoring mechanisms in use in a wide array of enterprisestoday. Plus, how to articles from the monthly newsletter, Call CenterManagement Review are included to help you create not only an effectivemonitoring form, but design the best type of monitoring program for yourparticular call center. 64 forms.
language: English
title: Call Center Sample Monitoring Forms
titlecomplete: Call Center Sample Monitoring Forms
publisher: ICMI Press (International Customer Management Institute)