num_pages: 256
description: In The Only Thing That Matters Karl Albrecht challenges American business to a commitment that will transform it to its very core. Albrecht's plan goes beyond lip service and simple cosmetic approaches to show the way to a radical bottom-up, top-down, total company commitment to the customer. His blueprint for success encompasses and explains the five critical challenges facing every 
language: English
title: The Only Thing That Matters: Bringing the Power of the Customer into the Center of Your Business
titlecomplete: The Only Thing That Matters: Bringing the Power of the Customer into the Center of Your Business
genres: Nonfiction, Business
ratings_count: 8
publisher: Harper Business