num_pages: 368
description: An inspirational portrait of business teamwork shows how the troubled IBM corporation won the 1989 Malcolm Baldridge National Quality Award for quality improvement, which led to the company's revitalization. 25,000 first printing.
language: English
title: The Quality Journey: How Winning the Baldridge Sparked the Remaking of IBM
titlecomplete: The Quality Journey: How Winning the Baldridge Sparked the Remaking of IBM
ratings_count: 1
publisher: Dutton