num_pages: 112
description: Your company's reputation is on the line--literally. Make good phone skills a standard throughout your organization with this practical guide to the basics. Teaches everyone how to adopt a professional, friendly tone from the initial greeting to the final good-bye--and how to handle whatever arises in between. A vital reference tool. Learning Objectives: To present basic telephone courtesies. To show how to handle telephone conversation problems. To explain what to avoid in telephoning.
title: Crisp: Telephone Skills from A to Z, Revised Edition: The Telephone Doctor(R) Phone Book
titlecomplete: Crisp: Telephone Skills from A to Z, Revised Edition: The Telephone Doctor(R) Phone Book (Fifty-Minute Series Book)
ratings_count: 5
publisher: Crisp Learning