num_pages: 160
description: In the bestselling tradition of The One Minute Manager , Zap the Gaps combines a fast–moving business parable with step–by–step instructions for implementing the GAPS approach to problem solving. Managers at all levels within organizations often see a problem and jump to a solution. Many times the solution does not solve the problem, because the manager did not uncover the root causes of the problem. In  Zap The Gaps , Bill Ambers, the Director of Customer Service in a high tech firm, encounters a business his newly inherited call center is not making its numbers. With the help of a colleague, he works through the problem and discovers the GAPS approach to performance 
language: English
title: Zap the Gaps! Target Higher Performance and Achieve It!
titlecomplete: Zap the Gaps! Target Higher Performance and Achieve It!
genres: Buisness, Leadership, Nonfiction, Business
ratings_count: 134
publisher: William Morrow