num_pages: 184
description: Revised and Updated with New Material In the pages of Call Center Agent Motivation and Compensation, you'll find the strategies and tactics that work for managers of top-performing call centers, including: - The principles of effective motivation - Ideas for compelling reward and recognition programs - Motivating staff without burying budgets - Agent compensation trends - Incentives that rev up and retain agents - Motivating agents with skills and career growth opportunites Effective technology and processes play critical roles in call center performance, but it's the people who most impact customer loyalty.
language: English
title: Call Center Agent Motivation and Compensation, the Best of Call Center Management Review: The Best of Call Center Management Review
titlecomplete: Call Center Agent Motivation and Compensation, the Best of Call Center Management Review: The Best of Call Center Management Review
ratings_count: 14
publisher: ICMI Press