num_pages: 320
description: The founder of Four Seasons Hotels shares the philosophy and values that have made his legendary brandHow did a child of immigrants starting with no background in the hotel business create the world's most admired and successful hotel chain? And how has Four Seasons grown dramatically over nearly a half century without losing its focus on exceptional quality and unparalleled service?Isadore Sharp answers these questions in his engaging memoir which doubles as a powerful guide for leaders in any field. He recalls the surprising history of his company starting with its roots in his father's small construction business which Sharp joined after getting a degree in architecture. Shifting into hotels wasn't easy and he learned by trial and error.His breakthrough was a vision for a new kind of hotel featuring superior design top-quality amenities and above all a deep commitment to service. Sharp realized that customers would gladly pay extra for a home away from home experience. But that would be possible only if everyone-from managers and supervisors to bellmen servers and housekeepers-was fully engaged. The front-line staff who have the most contact with guests can make or break a five-star reputation.Readers will be fascinated to learn how Four Seasons does it year after year in more than thirty countries around the world.
language: English
title: Four Seasons: The Story of a Business Philosophy
publisher: Portfolio