description: As one of the titles in the American Productivity &amp; Quality Center’s Passport to Success series, Call Center A Guide for Your Journey to Best-Practice Processes provides readers with a comprehensive understanding of what it takes to achieve successful call center operations. Based on years of research into the practices of leading organizations--and supported by examples of best practices and tips from actual practitioners--this book will guide readers in their own call center efforts.
language: English
title: Call Center Operations: A Guide for Your Journey to Best-Practice Processes
titlecomplete: Call Center Operations: A Guide for Your Journey to Best-Practice Processes
ratings_count: 4
publisher: Amer Productivity Center