num_pages: 81
description: 12 interesting exercises for identifying situations, strategies to prevent/handle the situations, setting goals, communication, and encouraging desirable behavior through tracking positives, messages of praise, and conditional appreciation messages.1. What makes people difficult? -- 2. Changing difficult behahavior -- 3. Preventing difficulties -- 4. Being the solution, not the problem -- 5. Difficult modes of talk -- 6. Encouraging desirable behavior -- 7. Summing it up.
language: English
title: How to Deal With Difficult People
titlecomplete: How to Deal With Difficult People
genres: Business
ratings_count: 20
publisher: Skillpath Pubns Inc