num_pages: 304
description: Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail the company has set the bar for creating memorable customer experiences in world-class settings. Now for the first time the leadership secrets behind the company's extraordinary success are revealed. The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives staff and its award-winning Leadership Center training facilities bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other such as:
language: English
title: The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
publisher: McGraw-Hill Education