description: An important part of any successful customer satisfaction program is the actual form used to gather data to measure call center performance and overall customer satisfaction and loyalty. The Call Center Sample Customer Satisfaction Forms book provides call center professionals with an array of "real" examples of surveys currently used in a wide array of enterprises today. Sample forms included phone surveys, e-mail/Web surveys, postal mail surveys and surveys delivered as newsletter inserts, handouts and by fax. To help guide your evaluation of your own customer satisfaction practices and design the best type of loyalty program for your particular call center and business goals, the first chapter of this book includes a number of articles from the monthly "how-to" newsletter, Call Center Management Review. It is important to note that the Incoming Calls Management Institute does not endorse any of these surveys as being "better" than another, nor do we identify any of these particular survey methods as a model to follow. Three-Ring Binder Format; 75 pages; 32 forms.
language: English
title: Call Center Sample Customer Satisfaction Forms
titlecomplete: Call Center Sample Customer Satisfaction Forms
publisher: ICMI Press (International Customer Management