num_pages: 288
description: This book is designed to provide individuals interested in the field of technical customer support a guide to the "soft skills" and the "self-management skills" needed to deliver excellent customer support at the help desk. It provides the reader with a better understanding of what a career in customer support would entail with strong real-world computer support examples, case studies, and exercises. The author is a leading help desk consultant, trainer, and former help desk support engineer and service manager.
language: English
title: A Guide to Customer Service Skills for the Help Desk Professional
titlecomplete: A Guide to Customer Service Skills for the Help Desk Professional
ratings_count: 9
publisher: Course Technology