num_pages: 182
description: Young adults are a growing population in libraries, yet few librarians know how to provide the unique kinds of services teenagers need and want. Now, YA experts Jones and Shoemaker apply customer service theory and technique to serving this unique population. Shoemaker explores ways to provide the best possible customer service in school library media centers. Jones offers tips, techniques and examples of how to turn teenagers into "raving fans" of the public library. Includes charts, examples, and real-life case studies. These two innovative YA librarians have written the definitive guide to customer service for librarians serving youths.
language: English
title: Do It Right! Best Practices for Serving Young Adults in School and Public Libraries
titlecomplete: Do It Right! Best Practices for Serving Young Adults in School and Public Libraries (Teens @ the Library Series)
genres: Nonfiction
ratings_count: 32
series: Teens @ the Library Series
publisher: Neal Schuman Pub