num_pages: 362
description: A best selling book by John Tschohl. Proven techniques and hundreds of practical ideas that develop customer satisfaction and loyalty- two ingredients to increase profits. Service leaders and champions of service can use this book to drive a service culture. Entrepreneurs who want to grow their businesses through a service culture will find these ideas valuable. John Tschohl's revised soft cover book provides a complete action plan for making quality service the central focus of the management strategy. It has been called an encyclopedia of customer service strategies and experiences.
language: English
title: Achieving Excellence Through Customer Service
titlecomplete: Achieving Excellence Through Customer Service
genres: Nonfiction, Business
ratings_count: 53
publisher: Bestsellers Publishing