description: This book asserts that, in the post 9-11 economy, it's customer EMPATHY...no customer "service" that will win lifetime customers. This book is the result of 11 years of customer service research; combined with the careful dissection of 1,000 random complaints found on blogs and websites worldwide throughout 2003 and 2004.
language: English
title: The Customer Shouts Back!
titlecomplete: The Customer Shouts Back!
genres: Business
ratings_count: 2
publisher: Thompson Shore/Dog Ear Publishing