num_pages: 504
description: Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording
language: English
title: A Practical Guide to Call Center Technology
titlecomplete: A Practical Guide to Call Center Technology
ratings_count: 6
publisher: CRC Press