num_pages: 496
description: This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.
language: English
title: Service Operations Management: Improving Service Delivery
titlecomplete: Service Operations Management: Improving Service Delivery
genres: Textbooks
ratings_count: 42
publisher: Pearson