num_pages: 315
description: A real-world guide to the essential principles of knowledge management. Shows how KM and CRM technologies work, and how they impact the IT infrastructure. Also shows how to use team-building and goal-setting exercises to create excellent KM/CRM projects, and how to align e-business strategy and technology choices. Softcover. Knowledge management.
language: English
title: The Essential Guide to Knowledge Management: E-Business and Crm Applications
titlecomplete: The Essential Guide to Knowledge Management: E-Business and Crm Applications
ratings_count: 6
publisher: Pearson P T R