num_pages: 100
description: Hostile and enraged customers are difficult, dangerous, and a growing presence. With a trend toward more incidents of customer hostility and rage, the protection of a company’s employees, customers, and assets takes on new, urgent, and challenging dimensions. C.H.A.R.M. School meets this challenge by offering a straightforward, systematic approach to customer behavior management. C.H.A.R.M. School equips employees with techniques to anticipate customer hostility, arms them with methods to defuse aggression, and steers them away from dangerous situations.
language: English
title: C.H.A.R.M. School: Lessons in Customer Hostility and Rage Management
titlecomplete: C.H.A.R.M. School: Lessons in Customer Hostility and Rage Management
ratings_count: 2
publisher: Applied Psychology Pr