num_pages: 158
description: This tutorial offers help to improve every telephone interaction a company has with its valued customers. Drawn from Davis' experiences, the book includes exercises, stories and examples of how attitude, telephone etiquette, communication styles and listening skills impact the bottom line.
language: English
title: Beyond "Hello": A Practical Guide for Excellent Telephone Communication and Quality Customer Service
titlecomplete: Beyond "Hello": A Practical Guide for Excellent Telephone Communication and Quality Customer Service
ratings_count: 12
publisher: Now Hear This Inc