num_pages: 120
description: This hands-on, humorous look at customer service was written by two practicing physicians and provides a thorough blueprint for creating and sustaining a practical customer service program. The "Patient Care Survival Skills" are proven, successful strategies that nurses, physicians, housekeepers, lab technicians - anyone who comes in contact with the patient - can employ to improve customer service and thus make their own job easier.
language: English
title: Leadership for Great Customer Service: Satisfied Patients, Satisfied Employees
titlecomplete: Leadership for Great Customer Service: Satisfied Patients, Satisfied Employees (ACHE Management Series)
ratings_count: 10
publisher: Health Administration Pr