num_pages: 400
description: The financial crisis is just beginning for retail institutions. Ninety to ninety-five per cent of bank transactions are executed electronically today. The Internet ATMs call centres and smartphones have become mainstream for customers. But banks still classify these as alternative channels and maintain an organisation structure where Branch dominates thinking. Continued technology innovations Web 2.0 social networking app phones and mobility are also stretching traditional banking models to the limit. BANK 2.0 reveals why customer behaviour is so rapidly changing how branches will evolve why cheques are disappearing and why your mobile phone will replace your wallet all within the next 10 years.
language: English
title: Bank 2.0: How Customer Behavior and Technology Will Change the Future of Financial Services
publisher: Marshall Cavendish Reference