description: Revised and Updated with New Material Finding and retaining qualified agents is an endless challenge for call centers. An effective recruiting strategy, combined with a motivating, supportive training program that keeps new-hires charged about their potential with the company, will pay off in lower hiring costs and higher staff retention. Call Center Recruiting and New-Hire Training offers call center managers valuable insights and ideas on: ? Developing retention-oriented recruiting strategies ? How to select the most qualified candidates ? Developing new-hires into successful agents ? Recruiting and training call center supervisors ? Alternative labor pools Each chapter is filled with innovative practices, strategies and best practices from call centers that have successfully put a stop to the revolving door of agent attrition.
language: English
title: Call Center Recruiting and New Hire Training: The Best of Call Center Management Review
titlecomplete: Call Center Recruiting and New Hire Training: The Best of Call Center Management Review
ratings_count: 6
publisher: International Customer Management Press