description: Be prepared to manage stressful situations before they happen. The second edition of this best-selling resource provides updated content and uncovers effective strategies for dispelling common sensitive situations.
language: English
title: Managing Difficult, Frustrating, and Hostile Conversations: Strategies for Savvy Administrators
titlecomplete: Managing Difficult, Frustrating, and Hostile Conversations: Strategies for Savvy Administrators
ratings_count: 18
publisher: Corwin