num_pages: 477
description: reference includes a complete update of all topics covered in the first edition, plus plenty of information on important new topics including migration, Intranet and Internet strategies, and help desk strategies in multi-vendor environments. The CD contains templates, checklists, and customizable ""maps"" of decision-making criteria.
language: English
title: Microsoft Sourcebook for the Help Desk: Techniques and Tools for Support Organization Design and Management
titlecomplete: Microsoft Sourcebook for the Help Desk: Techniques and Tools for Support Organization Design and Management
ratings_count: 4
publisher: Microsoft Press