num_pages: 126
description: Sick of hearing your customer service staff My computer is down, It's lunch time, I haven't gotten to it yet, etc. etc.. This book is an encyclopedia of what your service staff should say and do, instead. Ideal as a service coaching resource, this book provides a quick and easy solution that will improve customer perceptions about your organization and its service staff.
language: English
title: Excuses, Excuses, Excuses...for Not Delivering Excellent Customer Service- –and What Should Happen!
titlecomplete: Excuses, Excuses, Excuses...for Not Delivering Excellent Customer Service- –and What Should Happen!
ratings_count: 2
publisher: H R D Press