num_pages: 247
description: In the tradition of Kitchen Confidential and Waiter Rant a rollicking eye-opening fantastically indiscreet memoir of a life spent (and misspent) in the hotel industry. Jacob Tomsky never intended to go into the hotel business. As a new college graduate armed only with a philosophy degree and a singular lack of career direction he became a valet parker for a large luxury hotel in New Orleans. Yet rising fast through the ranks he ended up working in hospitality for more than a decade doing everything from supervising the housekeeping department to manning the front desk at an upscale Manhattan hotel. Hes checked you in checked you out separated your white panties from the white bed sheets parked your car tasted your room-service meals cleaned your toilet denied you a late checkout given you a wake-up call eaten M&amp;M's out of your minibar laughed at your jokes and taken your money. In Heads in Beds he pulls back the curtain to expose the crazy and compelling reality of a multi-billion-dollar industry we think we know. Heads in Beds is a funny authentic and irreverent chronicle of the highs and lows of hotel life told by a keenly observant insider whos seen it all. Prepare to be amused shocked and amazed as he spills the unwritten code of the bellhops the antics that go on in the valet parking garage the housekeeping departments dirty little secretsnot to mention the shameless activities of the guests who are rarely on their best behavior. Prepare to be moved too by his candor about what its like to toil in a highly demanding service industry at the luxury level where people expect to get what they pay for (and often a whole lot more). Employees are poorly paid and frequently abused by coworkers and guests alike and maintaining a semblance of sanity is a daily challenge.Along his journey Tomsky also reveals the secrets of the industry offering easy ways to get what you need from your hotel without any hassle. This book (and a timely proffered twenty-dollar bill) will help you score late checkouts and upgrades get free stuff galore and make that pay-per-view charge magically disappear. Thanks to him youll know how to get the very best service from any business that makes its money from putting heads in beds. Or at the very least you will keep the bellmen from taking your luggage into the camera-free back office and bashing it against the wall repeatedly.
language: English
title: Heads in Beds: A Reckless Memoir of Hotels, Hustles, and So-Called Hospitality
publisher: Doubleday