num_pages: 132
description: Furnishes a selection of tools to help resolve touchy, controversial issues in the office and at home, including how to determine whether an issue is worth confronting, how to avoid jumping to nasty conclusions, how to decide which problems to handle and in what order, and how to motivate people without threats.
language: English
title: Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior
titlecomplete: Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior
genres: Business, Leadership, Relationships, Psychology, Nonfiction, Audiobook, Management, Self Help, Personal Development, Communication
ratings_count: 8258
publisher: Amer Media Intl - McGraw Hill audio