num_pages: 376
description: This book focuses on the technology, tools and techniques involved in running an effective help desk. A Guide to Help Desk Technology, Tools &amp; Technology takes a look at the many software options available for tracking and managing the massive influx of data that come into a help desk daily.This title also details the types of tools specific to staff, management and customers alike.
language: English
title: A Guide to Help Desk Technology, Tools and Techniques
titlecomplete: A Guide to Help Desk Technology, Tools and Techniques
ratings_count: 2
publisher: Course Technology