avg_rating: 3.72
name: John A. Goodman
about: John A. Goodman, a highly regarded customer experience expert, has consulted with over 40 of the Fortune 100 companies and is author of Strategic Customer Service. He cofounded the consulting firm Tom Peters once called “perhaps America's premier customer service research firm,” and directs the biannual National Rage Study, which tracks customer experience in the market. John A. Goodman, a highly regarded customer experience expert, has consulted with over 40 of the Fortune 100 companies and is author of Strategic Customer Service. He cofounded the consulting firm Tom Peters once called “perhaps America's premier customer service research firm,” and directs the biannual National Rage Study, which tracks customer experience in the market. ...more