SUERF/BAFFI CAREFIN Centre Conference
'Do we need central bank digital currencies?
Economics, technology and psychology'
21st century cash: Central banking,
technological innovation and digital currencies
Keynote address by the Deputy Governor of the Bank of Italy
Fabio Panetta

1. Introduction1
It is a great pleasure to be here. The topic of this conference speaks to the heart of some of the
most challenging questions for central banks today: how is the digital revolution affecting the
financial system? What is the impact on consumers, the economy and on central banks themselves?
These are complex questions, related to the consequences of the fourth industrial revolution in our
society,2 within which central bank digital currencies (CBDC in short) might one day play an
important part.
I will not attempt to provide comprehensive answers to all of these questions. Rather, I will
focus on some general issues related to the digital transformation of our society, the pros and cons of
digital cash (as a means of payment and store of value) and, before concluding, recall some of the
open issues regarding CBDCs.
2. The digital transformation of society
Technological progress is fostering the digital representation of many of our daily activities. For
example, the use of physical letters and postcards has been dwarfed by emails and digital photos, with
the estimated number of letter-like items sent worldwide in one year roughly equal to the number of
emails sent in a single day.3 Instant messaging apps such as QQ and WhatsApp allow their estimated
three billion users to have digital conversations across the globe.4 The process of digitization reflects
increasing demand for immediacy by individuals, and is transforming our behaviour, our culture and
the structure of the economy.
Digitization has also been prominent in the financial system. For example, the dematerialization
of financial assets has been instrumental in the emergence of electronic trading platforms. Online
banking, the digital representation of brick-and-mortar bank branches, has gained in popularity since
its introduction in the 1990s . The advent of digitization is particularly evident in the payment system.
Until not long ago retail payments could only be made with cash or cheques. But these days who uses
cheques anymore? Digital innovation in payments has gone even further, with payment tools available
directly through an app on a smartphone or even by simply using a smartwatch.
The issuance of CBDCs - a digital version of cash - could accordingly be seen as a natural
consequence of the broader process of digitization of the financial system. In a world where securities
and contracts are dematerialized and traded electronically, where payments are made with
smartphones and investment advice is provided by computers, why should cash be only physical? Is
the central bank missing out on the benefits of innovation by not issuing a CBDC?
Crypto-assets (or virtual currencies as they were called before it was realized that they cannot
perform the functions of money) are sometimes associated with digital currency. Let me emphasize,
though it is redundant for this audience, that CBDCs have nothing to do with crypto-assets such as
Bitcoin. In fact - just like banknotes - a CBDC would be a liability of the central bank and would be
backed by its assets. It would be supported by the credibility of the central bank and, ultimately, by
the rule of law. Crypto-assets, on the other hand, are a liability belonging to nobody: there is no asset
that backs them up and no clear governance structure that can guarantee trust. For these reasons, the
value of a CBDC would not suffer from the excessive volatility that affects crypto-assets.
3. The pros and cons of digital cash
But let's go back to the main question of today's conference: should central banks issue a digital
currency? One way to address this issue is from the perspective of an agent (the central bank) in
charge of supplying cash on behalf of the State, with the ultimate goal of maximizing social welfare.
In this respect it is important to distinguish between the possible role of the digital currency as a
means of payment and as a store of value.5
CBDCs as a means of payment
As a means of payment, a CBDC would add to the available digital payment services, thus
increasing the degree of competition in this sector. But the set of tools that permit almost
frictionless and instantaneous payments is already large: today we can make a digital payment by
wire transfer (through online banking), with credit or debit cards, using Paypal or Apple pay (to
name just a few); we can do it via computers, smartphones or smartwatches, by simply putting our
wrist close to a point of sale. Competition in the supply of payment services is already high, and the
efficiency of the system will increase with the introduction in many jurisdictions of instant
payments - yet another alternative to cash.6 From this vantage point the advantages of a CBDC are
at best unclear: its potential benefits in terms of improving the ease of transactions are probably
insufficient to justify the involvement of central banks in an activity that is well served by private
suppliers.
A CBDC could nonetheless improve access to digital payments for specific groups of
consumers. In fact, some consumers do not have a bank account - a precondition for using existing
digital payment tools. A CBDC could offer them access to these tools at minimum or zero cost. In the
United States, the United Kingdom, France and Spain, to name a few high-income countries where
one might easily think that financial inclusion is almost universal, the share of the population without
a bank account is between 4 and 7 per cent.7
In Italy the proportion of unbanked households is similar (7 per cent, or 1.8 million
households).8 Survey evidence suggests that account maintenance costs and physical distance
from a bank are among the reasons for not having a bank account. However, a closer look at the
socio-demographic characteristics of unbanked consumers shows that they have low income but
also low education: 90 per cent of the unbanked households are in the bottom half of the income
6
Instant payments (IPs) allow consumers to transfer funds in almost real time. The Eurosystem entered into IPs with the
TIPS project, which will offer settlement facilities in central bank money to IPs schemes starting from November 2018.
The extent to which IPs will succeed as substitutes for cash is an open question. The experience of the countries where
IPs were first introduced is mixed. For example in the UK, where IPs were introduced ten years ago, the average value
of IPs is £800, more than an ordinary cash payment and similar to a traditional credit transfer.
7
Demirgüç, A., Klapper, L., Singer, D., Ansar, S., and Hess, J. The global Findex database 2017: Measuring Financial
Inclusion and the FinTech revolution, World Bank Group, 2018.
8
Source: Survey on Household Income and Wealth, Banca d'Italia.
distribution and have little or no formal education. To the extent that consumers have no access to
bank accounts - and thus to digital payment tools - for reasons other than cost, the introduction of
a CBDC would not improve the situation. Again, at this stage the available evidence is at best
insufficient to justify introducing a CBDC, in spite of the importance of the goal of improving
financial inclusion.9
The introduction of a digital means of payment could be justified by the objective of reducing
the cost of cash i.e. outlays for its production, transportation, disposal, etc. Recent estimates suggest
that these costs amount to about half of a percentage point of GDP in the European Union every
year,10 or to around €76 billion. By way of comparison, this figure amounts to almost half of the
annual EU budget. These estimates are a lower bound of the actual costs, since they do not include
households' costs, such as the time it takes to obtain banknotes (shoe-leather costs), which are
difficult to estimate. However, they are shrouded in uncertainty; moreover, central banks,
commercial banks and all those who handle cash are constantly striving to improve efficiency.
Would the cost of providing a CBDC be lower than that of cash? The costs of managing cash
are due to its physical nature and in a digital world they would disappear. Non-monetary costs, such as
households' shoe-leather costs of finding a cash provider, would also disappear if cash were
accessible via the smartphone in our pocket. Hardware and software costs would, instead, increase.
However, digital technology already plays a crucial role in the financial sector. It is used to transfer
commercial bank money, to buy and sell securities, and to process information. It is continuously
tested and updated and protected against risks, first and foremost cyber risk. The technology needed to
transfer digital cash would likely have strong complementarities with the existing digital networks and
infrastructure. This suggests that the overall costs of providing a means of payment may well decrease
with the introduction of a CBDC. The potential efficiency gains promised by new technological
solutions such as Distributed Ledger Technology (DLT), though still unclear, could also help lower
the cost of managing CBDCs.
CBDCs as a store of value
Another important function of money is as a store of value. The cost of storing cash, a key factor
in its use as a store of value, has been estimated at between 0.5 and 1 per cent of the value stored.11
Since it would be completely dematerialized, a CBDC would have very few or no storage costs and
would be a convenient way for households and firms to keep liquid wealth. Mattresses could be freed
from their role of vaults!
In addition to being superior to cash as a store of value, a CBDC would be an asset with unique
characteristics, free of credit and liquidity risk. It might be preferred to other instruments commonly
used to store wealth, such as bank deposits. The consequences of this have caused concerns: a switch
from bank deposits to a CBDC could lead to a funding shortfall in the banking system, with potential
adverse effects on the supply and cost of lending to the real economy. In extreme conditions the
availability of a CBDC could even increase the risk of a digital bank run. The potential consequences
of having a large portion of wealth structurally transferred from bank deposits into a CBDC could be
significant for our financial system. Currently in the euro area overnight deposits of non-financial
private entities amount to around €6.5 trillion, 20 per cent of the balance sheet of the banking system.
I am not convinced, however, that the effects would necessarily be disruptive for banks. First,
only some categories of deposits might migrate to the central bank (most likely sight deposits, that
pay little or no interest). Second, banks can compete by offering services that CBDCs cannot, such as
access to credit and payment services. Third, banks could increase their recourse to wholesale
funding.
But banks' business model would be affected. The decrease in callable liabilities could
ultimately push towards a 'narrow' banking system,12 that is an operational framework in which banks
have little or no maturity mismatch between assets and liabilities. The debate about the benefits of
narrow banking goes back centuries,13 with no easy answer; economists will likely have to examine
the issue anew.
The magnitude of these effects will depend on the demand for CBDCs by the public, which in
turn will vary according to the currency's specific, yet still uncertain, characteristics - such as whether
it would be remunerated or whether it would be account based or token based.
Balancing the risks and benefits
The risks and benefits of CBDCs are two sides of the same (digital) coin, related to the role of money
as a means of payment and a store of value. Recourse to a CBDC as a means of payment may well have
benefits, but their precise nature is uncertain and they may still be too small to justify the introduction of a
digital currency. Moreover, the issuance of a CBDC may become less positive on balance if we take into
account the potential effects on the demand for commercial bank deposits. The risks and benefits would be
affected by the characteristics of the CBDC, but in any event the risks would not disappear altogether.
The business case for introducing CBDCs remains at best unclear. However, like all issues related to
technological innovation, the costs, benefits and risks of digital currencies are likely to change rapidly in the
future. This suggests that central banks should continue to examine the potential effects of digital
currencies. Indeed, many of them are currently engaged in research and technical experimentation with a
CBDC. The Riksbank, Bank of England, and Bank of Canada, to name a few, are actively analyzing the
issue. Some have gone even further, such as the Central Bank of Uruguay, which has launched a pilot
project.14 At Banca d'Italia, we are also studying how a CBDC would impact our financial system and
monetary policy, and we are working within the Eurosystem on trials using DLT, which might prove useful
for a digital currency. Researchers are also actively reflecting on CBDCs. Today's conference is a notable
example.
4. Some open issues
As mentioned above, the risks and benefits of CBDCs, together with their impact on the
financial system, the real economy and on society, closely depend on their characteristics.15
Probably the most important issue is whether the digital currency should be traceable or whether
it should be designed to guarantee, to the extent possible, anonymity. Cash has always been an
incredible instrument: it allows for third-party anonymity in transactions and leaves no trace. While
this implies that it is an effective means of payment for illicit activities such as money laundering, the
financing of terrorism or tax evasion, it also ensures privacy for its users.
The possibility of tracing our digital transactions may have important economic and ethical
implications. Imagine for a moment that payments data suggested that spending on alcohol and the
probability of defaulting on a loan are positively correlated. Based on such evidence, a bank might
decide to reject a loan demand by an applicant with high expenditure on alcohol, even though the
correlation does not reflect any ex-ante causal relationship between these two variables but could be
simply due, for example, to an ex-post common psychological factor.16 Though it may be over
simplified, this example emphasizes that we need to address carefully the privacy issues that may
stem from digitization, and in particular from the introduction of a CBDC. Today these risks are still
limited, as in most countries retail transactions are concluded mainly with cash, and the record of our
electronic payments represents an imprecise screening device.17 This is changing rapidly, however.
Just who should decide on the degree of anonymity associated with the use of a CBDC? Clearly,
this is more than just a technical issue, and as such, the choice does not belong to central banks alone
but also to the political sphere. We need to think carefully, right now, about how to make the
introduction of a CBDC fully compatible with the rights of individuals and about how to square the
increasing availability of information on the private lives of each one of us in relation to our political
views, state of health, or sexual orientation, with the protection of our personal freedom and with the
rules that govern the functioning of a modern liberal democracy.
Another key issue is whether a CBDC should be remunerated or, as in the case of cash, should
pay no interest. This choice would have far-reaching consequences for the core activities of the central
bank, from financial stability to monetary policy, but they would also affect other issues, such as the
volume and allocation of seigniorage.
For example, interest payments would make a CBDC a closer substitute of bank deposits.18 This
would increase the volatility of deposits and, in extreme conditions, could even facilitate a digital
bank run (whose probability is increased by the very existence of a CBDC): in bad times, depositors
could switch rapidly and at no cost from their bank account to the CBDC. The central bank could limit
such risks - for example by setting a ceiling on the amount of CBDC that each individual investor can
hold, or by bringing the remuneration to zero for holdings of CBDCs above a certain threshold - but
this would raise a number of technical issues.19 At the same time, an interest-earning CBDC would
reinforce the transmission of monetary impulses to banks, households and businesses.20 In downturns,
by lowering the remuneration of the digital currency the central bank could spur banks to reduce
deposit rates; it could push them below zero (assuming that cash would no longer be available),
improving its capacity to stimulate the economy in extreme conditions without necessarily resorting to
unconventional measures.21 A symmetrical mechanism would be at work in upturns, when an increase
in the remuneration of the CBDC (which would represent the floor of market rates) would force banks
to take swift action to also increase the remuneration of their deposits.
A shift from interest-free cash to an interest-bearing CBDC would affect seigniorage in multiple
ways: in addition to the direct effect on interest payments by the central bank (which would have a
negative impact on seigniorage), it would have indirect effects by reducing the costs of supplying cash
(positive impact) and by increasing the demand for central bank liabilities (positive impact). The
overall effect is ambiguous, but it could be non-negligible and have non-trivial distributional
consequences: central bank profits, transferred to the State and used as the State sees fit, could change
18
On the contrary, a CBDC without interest would be comparable to cash.
19
For example, a ceiling on individual holdings of CBDC could limit the number or size of payments, as the recipients'
holdings of CBDC would have to be known in order to finalize the payment. See Gürtler, S., and Rasmussen, S.
Central bank digital currency in Denmark?, December 2017.
20
See Bank for International Settlements, "Central bank digital currencies", March 2018, and Coeuré, B."The future of
central bank money", speech at the International Center for Monetary and Banking Studies, Geneva, May 2018.
21
If central banks pushed interest rates into negative territory in a world with a non-remunerated CBDC, banks would
effectively avoid the negative rates by substituting reserves with digital currency. Banks could adopt this same strategy
in a world with physical cash, but the high cost of storing it makes this option less attractive, inducing banks to accept
moderately negative interest rates.
significantly once currency holders are remunerated. The political economy consequences of this
should not be underestimated.
Turning now to the specifics of CBDC implementation, central banks should decide whether
CBDCs should be token-based - whereby each token represents a particular denomination of the
currency, like banknotes - or, like bank deposits, account-based, whereby holdings are accounting
records. Again, this choice would have important consequences for a number of key issues such as
anonymity (a token-based CBDC would imply a better protection of privacy)22 or the organization of
the central bank. In particular, managing an account-based system with millions of account balances,
each potentially changing every day, would require an incredible effort by the central bank. The
implementation of a token-based system, instead, would be easier and could be delegated to a private
party. In both cases the security and resilience of the CBDC to cyber-attacks must be assured, in order
to preserve trust in the currency. Digital hacking of the currency can reap very large rewards, in all
likelihood larger than counterfeiting banknotes - the recent attack on the central bank of Bangladesh
comes to mind.23 Undoubtedly hackers everywhere are dreaming about how to violate the digital
currency system!
The number of questions related to CBDCs is enormous and the public debate about them is
only in its infancy. I cannot address all the issues today. But I do wish to emphasize one last point
before concluding my remarks. If central banks decided to make an asset - the CBDC - free of credit
and liquidity risk, possibly remunerated, and available to anybody at no cost, their role in the economy
would fundamentally change. The size of their balance sheets would likely increase, and with it their
footprint in the economy. If the CBDC were account-based, central banks would start to interact
directly with the private non-financial sector. Are central banks ready to play this new role and to deal
with the attendant complexities? In the short term my answer is no. Beyond the short term, greater
investment in new technologies and human capital would be necessary to address the challenges
associated with issuing a CBDC.
5. Conclusions
The technological revolution is pushing us towards a digital representation of many objects in
our daily lives. Banknotes might be next in line. However, there are still many uncertainties on that
front. Some of them are economic in nature, such as the efficiency of the payment system and
financial stability. Others are related to individual rights, such as the right to privacy.
Society as a whole would do well to decide on how to tackle the latter before the central bank
steps in. Other issues, which I have not had time to touch on today, but are no less important, are of a
legal nature. Can a central bank issue a new form of currency without explicit authorization by the
government? If the CBDC is legal tender, does this mean that everybody will need to have the
technical means to accept it? In many countries new laws may be required before any concrete steps
towards a CBDC are taken. For a central bank, issuing a digital currency is like travelling in a new
land: the path to take will be chosen at the same time as the map is drawn. The many uncertainties
involved will undoubtedly make the journey exciting and full of discoveries, though a substantial
amount of prudence and wisdom will still be required. All in all, this is hardly going to be a purely
technical decision. Society as a whole, through its political bodies, will need to be involved.
Whether central banks should issue digital currencies - and with what characteristics - remains
an open question and I look forward to hearing the views that will be presented today. I remain
convinced that physical cash will continue for quite some time to be part of the payment system. It is
hard to dispute that money is probably one of the most important and useful social constructs, one that
has been with us for around 3,000 years24 and is still very much in use. Cash is by far the dominant
means of payment, both in the euro area25 and elsewhere,26 and demand for it has been on the rise in
most advanced economies in the last decade. Currency in circulation in the euro area amounts to
around €1.1 trillion, and has recorded steady growth rates in recent years. Coins and banknotes have
proven to be a resilient technology, it may be too early to call for their complete retirement.
While the jury is still out on whether we will have a CBDC, the debate is already bringing
benefits. Many central banks, including Banca d'Italia, are experimenting with new technologies such
as DLT and Artificial Intelligence, studying how they work and how they can be put to productive
use. This research contributes to the advancement of the technological frontier, and helps make the
financial system more resilient to technological and cyber risks. These benefits are here to stay,
independently of whether one day we will live in a world with digital cash.


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