Grant Spencer: Reserve Bank perspective on payments
Speech by Mr Grant Spencer, Deputy Governor of the Reserve Bank of New Zealand, to the
Payments New Zealand Conference, Auckland, 11 November 2014.
* * *
Thanks to Payments New Zealand (PNZ) for the invitation to speak this morning. I would like
to congratulate PNZ for again bringing together such a wide group of people with interest and
expertise in payments matters.
The ability to make payments conveniently and safely is vital to the functioning of the
financial system and broader economy. The Reserve Bank therefore has a natural interest in
the evolution and safety of the New Zealand payment system. The Bank plays three roles
with respect to payment systems:
• As a Central Bank, we are a payment system user. Like any other financial
institution, we use various payment systems to settle a range of transactions.
• The Reserve Bank is also a provider of payment and settlement services. Our role
as the supplier of currency is widely known and notes and coins are still used to
make a significant proportion of retail payments. We are also the operators of the
Exchange Settlement Account System (ESAS) and the securities depository and
settlement system, NZClear. We are currently undertaking a strategic review of
these two systems and will be releasing a progress report this week. But this is not
my topic today.
• The Bank's third role, undertaken jointly with the Financial Markets Authority (FMA),
is the regulatory oversight of payment and settlement systems. In our broader
capacity as financial system regulator we are conscious of the crucial role that the
payment system plays in promoting a sound and efficient financial system.
Today I will focus on this regulatory role, which I have responsibility for within the Bank. I will
discuss recent changes in the payments landscape, some of the opportunities and risks that
those changes present, and how the industry is responding to those risks. I will also talk
about the role that I see for the Reserve Bank in influencing payment system developments.
The fast-changing world of payments
In retail payments, we are seeing rapid innovation, increasing technological complexity, and
a breakdown of traditional boundaries between banking, telecommunications and IT
functions.
It was just 30 years ago that payments were overwhelmingly made using cash and cheques.
While these instruments continue to play an important role, most payments these days are
made using electronic debit, credit and payment cards.
Figure 1. highlights the steady growth in cards transactions that has continued unabated over
the past 10 years.
Figure 1
Retail transactions in New Zealand (monthly)
Source: Statistics New Zealand.
Looking forward, the new growth areas in retail payments are contactless payments, mobile
phone based applications and on-line payments. These innovations reflect technological
advances in IT and telecommunications and ever-rising customer expectations. Payers and
payees are demanding payment services that are convenient, reliable and secure.
Increasingly, people also want the funds cleared from their transactions quickly, preferably in
real time.
As significant change is occurring in how we make retail payments, we are also seeing a
number of new players, including telecommunications companies and the likes of Apple,
Google and Paypal - a trend that is likely to continue. Banks, the traditional providers of an
end-to-end payment service, are now facing competition from, and needing to co-operate
with, other entities. What role will banks play in the future? Will they continue to do what they
have always done? Or will their role be limited to providing the trusted store of value while
other technology providers capture the transaction service? These trends imply new sources
of risk in payment systems and a potential need for refinements to the regulatory regime.
The move towards increased digitisation and electronic payment methods opens up the
prospect of digital currencies such as Bitcoin becoming more important. As the currency
issuer, the Reserve Bank does not feel threatened by Bitcoin which seems to behave more
like a commodity than a currency. However, I do not doubt that future digital currencies will
become more realistic substitutes for cash.
Turning to wholesale payment systems, here too we are seeing innovation and growth.
Wholesale payments are in large part related to the settlement of financial market
transactions, including foreign exchange, equities, debt securities and financial derivatives.
Innovations in products and trading strategies, some driven by new technologies, have
contributed to ongoing growth in the turnover of these markets, with hardly a pause for the
Global Financial Crisis (GFC) (Figure 2.) The amounts involved are very large globally. The
foreign exchange market alone now accounts for over US$5 trillion per day.
While New Zealand debt and equity securities transactions are generally settled on local
systems (NZClear and NZCDC), the foreign exchange and derivative markets, being
dominated by cross-border flows, have seen the development of sophisticated cross-border
payment systems such as CLS for foreign exchange and the London Clearing House (LCH)
for financial derivatives.
Figure 2
Global wholesale market turnover
Source: Bank for International Settlements.
More so than in the retail space, a key driver of innovation in the wholesale space has been
the post-GFC regulatory pressure from the G-20 and major country regulators to reduce risk
in large payment and settlement systems, widely known as "Financial Market Infrastructures"
(FMIs). The international regulators have become more concerned because of the growth in
complexity and volume of payments, and the systemic risks that were made evident in the
GFC.
Increasing risk in payment systems
Increasing risk in payment systems is apparent at both the retail and wholesale levels. And
there is greater awareness now of some existing systemic risks that had not previously been
fully appreciated.
At the retail end, our reliance on electronic payments will continue to grow as we make more
payments online and use mobile phones for more transactions. This greater use of
technology is making our lives easier but also brings increased operational risk. Uppermost
are concerns about the vulnerability of payment systems to cyber-attacks and risks
associated with the involvement of new non-traditional players.
A recent example of cyber-attack was at JP Morgan, America's largest bank, in August of
this year, where it is reported that 76 million household files were compromised by Russian
hackers. Perhaps more concerning was the report that the attack was through a third-party
website and that it took two months to discover the problem.
Such incidents highlight the reliance that we now have on technology and what can happen
when that technology fails. With customers becoming more accustomed to high levels of
convenience and rapid settlement, operational lapses have, if anything, become more visible
to the end-users.
From the regulator's perspective, a short-term disruption to customer service is not of major
concern if its impact is contained locally. That is for the provider to sort out with its
customers. However, operational lapses in large and/or highly connected payment systems
can disrupt the wider financial system and economy. The regulator has a much stronger
interest in the safety and efficiency of such systemic FMIs.
We experienced this in New Zealand on ANZAC day 2012, when the exchange of retail
payments between banks via SWIFT1 was disrupted. ESAS continued to function and banks
were able to invoke contingency arrangements. Nevertheless, there were significant delays
to the exchange of payments and to the posting of transactions to customer accounts. There
could easily have been a more widespread disruption of retail payments and commerce if
there had not been a public holiday that day.
The recent system outage at the Bank of England that disrupted the operation of the UK's
large value payment system, CHAPS, provides a further example of how widely a payment
system disruption can be felt. The unavailability of CHAPS for nine hours meant that high
value sterling payments, including the settlement of house purchases, could not proceed,
causing a gridlock of house settlements. More seriously, the settlement of foreign exchange
transactions around the world was disrupted because the functioning of the CLS system
depends on the ability to make and receive payments in all currencies in CLS, including
sterling.
The greatest potential for systemic damage from payment systems arises in the event of a
failure of one or more major counterparties to financial transactions, particularly derivative
transactions. In physical foreign exchange and securities transactions, the use of Delivery
versus Payment (DVP) removes credit risk from the payments process. But financial
derivatives involve (sometimes long-dated) future commitments to exchange cash flows that
vary with market prices. The posting of collateral is used to reduce credit exposures as
derivative contracts go in and out of the money over time but this is an imperfect process,
particularly in times of market turbulence.
The failure of Lehman Brothers and AIG in 2008-09 focused the spotlight on the huge
extent, and also the opacity, of credit exposures arising from over-the-counter (OTC)
derivatives2. The US authorities were ultimately able to untangle the Lehmans derivative
book without further major contagion. In the case of AIG, a bailout was organised by the
US Treasury in order to avoid the further financial fallout that would have ensued if AIG had
been unable to meet its obligations on its large volume of derivative contracts.
An additional area where we face growing risk management challenges is the increasingly
global nature of the infrastructures that provide many wholesale payment services. In New
Zealand we already rely on a number of offshore FMIs. These large global financial
infrastructures provide advantages in terms of economies of scale but also pose legal and
resolution risks for local counterparties in the case of an FMI failure. The outcome for a
domestic bank would be determined by the legal and regulatory framework in the FMI's
home jurisdiction, over which New Zealand authorities would have little influence.
Responses to increased risk
What are the appropriate responses to these increased payment system risks on the part of
both industry participants and regulators?
The providers of retail payments services need to closely manage the new operational risks
arising from the increasing reliance on complex technologies and the internet. This is not just
about ensuring that business continuity arrangements are in place for the day that a
component of the system fails. It is also about cybersecurity and protecting systems from
malicious attack. Systems that rely on the Internet are especially vulnerable and appropriate
safeguards need to be in place.
There are natural commercial incentives for payment system providers to ensure the
resilience of their systems to such threats. If one provider's system is corrupted, customers
will quickly move to competing providers. While local operational risks can at times have
broader systemic consequences, the regulatory response in this area has typically been of a
low key nature -requiring payments providers to have robust governance, risk management
and BCP structures in place.
The international regulatory response has been more substantive in the area of systemic
counterparty risk. The Lehmans and AIG episodes demonstrated that network contagion
effects can generate damaging externalities, i.e. potential systemic costs of counterparty
failure, that are not taken into account in bilateral derivative contracts.
In the 1990s similar concerns about foreign exchange settlement risk led to the creation of
CLS. In the post-GFC period, serious concerns about systemic risk in OTC derivatives
markets led to a G20-mandated restructuring of derivatives clearing and settlement. In
particular, G20 banks are required to report OTC derivative contracts to trade repositories
and to clear those derivatives through central counterparties3.
More generally, regulators have recognised the need to ensure that large wholesale payment
systems and other financial market infrastructures giving rise to systemic risk are as robust
as possible. Much of the work on regulatory frameworks has been done by the Committee on
Payments and Market Infrastructures (CPMI)4 and the International Organisation of
Securities Commissions (IOSCO). In 2012, these groups published updated international
standards for financial market infrastructures in the form of Principles for financial market
infrastructures (PFMI)5. These principles represent international best practice guidance for
addressing risk and efficiency in FMIs, and many countries have adopted the principles as
the basis for their oversight regimes.
Many national regulators have recently strengthened their regimes for the regulation and
oversight of FMIs. Amongst the multitude of provisions in the US Dodd-Frank Act are
requirements for the Federal Reserve to create uniform risk management standards for
systemically important "financial market utilities" and to monitor the compliance of those
systems. The European equivalent to Dodd-Frank is the European Market Infrastructure
Regulation (EMIR), which sets rules for central counterparties and trade repositories. Other
countries that introduced or plan to introduce strengthened regimes include the UK, Canada
and Hong Kong.
A common feature of these regulatory regimes is their risk-based approach. Regulators focus
their oversight activity on the largest systemic risks to financial stability. Typically this
involves classifying certain FMIs as systemically important and paying particular attention to
those systems.
The Reserve Bank's oversight role
In the international context, the Reserve Bank's regulatory framework in the payments area
is at the non-intrusive end of the spectrum. The Bank and FMA have a relatively low level of
regulatory authority in this area. Under the Bank-FMA designation regime6, FMIs seeking
designation must have their rules approved by the Bank and FMA. However, this regime is
voluntary and, for FMIs not choosing to be designated, the Bank must rely on suasion and
industry engagement to promote its stability and efficiency objectives.
In promoting the soundness and efficiency of the financial system, and consistent with the
internationally agreed principles for FMIs, the Bank has four core objectives that FMIs are
encouraged to follow as responsible "NZ Inc. payments citizens":
• The first is good governance. It is important that FMIs are well managed by
appropriately skilled people. Governance arrangements should ensure that the
views of all relevant stakeholders are considered.
• The second is a sound risk management framework, covering legal, credit, liquidity,
operational and other risks.
• The third is continuity of service. Given their role at the heart of the financial system,
it is important that FMIs operate continuously. This means that a system should be
able to cope with potential disruptions like technical problems and the failure of a
participant.
• The fourth is fair and open access. FMIs should have risk-based and publicly
disclosed criteria for participation that promote fair and open access with no
unwarranted barriers to entry. Fair and open access should encourage competition
between participants and innovation.
The Bank promotes these objectives through consultation with the industry and we especially
value the relationship with Payments NZ in helping to achieve good results.
We are confident that the requirements for designated FMIs will ensure that they meet the
four core objectives. However, we would like to see these requirements extended to all
systemic FMIs. In this regard we believe there is a case for some strengthening of the
current regulatory framework. Our concern relates to situations where our objectives for the
safety and efficiency of systemic FMIs cannot be achieved through suasion alone.
Another area where we believe there is a need for change is crisis management. When there
is a crisis, particularly in a systemic FMI, there is a need for prompt and deliberate action to
restore normal operations and mitigate the flow-on effects of the disruption. In past systemic
events, for example the ANZAC day disruption, the industry has looked to the Reserve Bank
for leadership. We are happy to play such a role but would like to formalise crisis
management roles and responsibilities.
The Bank is currently looking to establish an enhanced oversight regime based around
systemically important FMIs with attention given to crisis management powers. Our approach
will be aligned with international principles and, while remaining near the non-intrusive end of
the international spectrum, will focus on the core objectives for a sound and efficient payment
system.
The Bank does not seek to prescribe the shape of the payment system or the direction of
innovation. Other national regulators take a range of approaches on such strategic issues.
Across the Tasman for example, the RBA and Payments System Board can take quite strong
positions on industry shape and direction. In our own case, we often express views on
industry direction, particularly if there are implications for systemic risk, but we prefer to see
market-based solutions.
An example of this is the current discussion about the future of domestic debit, where the
Bank has not taken a position. We acknowledge the arguments in favour of preserving a
domestic debit product so that competing payment instruments are available. However, we
also note the popularity of scheme debit cards given their ability to facilitate on-line and
overseas payments. It may be that the cost of re-investing in the domestic product to provide
comparable functionality is too high.
In recent times, the most significant change to the payments landscape has been the
Settlement Before Interchange (SBI) arrangements for retail payments, introduced in 2012.
These arrangements have helped to address long-standing concerns about settlement risk
arising from a retail payments participant failing to settle. SBI has resulted in more frequent
intra-day settlements and a significant shortening of the lag between retail transactions and
the final clearing of funds.
The Bank still has concerns about the length of time taken to settle retail transactions and the
frequency of interchange. We are working with the industry to address this issue and good
progress is being made. For example, the proportion of transactions settled after 9pm has
reduced by about 30 percent in the past twelve months. Our expectation is that, by the end of
2016, SBI participants will interchange retail payments at least hourly.
Another area where the Bank has taken an active interest is the establishment of Payments
New Zealand (PNZ) and the opening up of the system to new players. Payments is a
business in which the right balance has to be found between competition, co-operation and
safety. Innovation is usually spurred by competition but for a payment vehicle to be
successful it needs to be widely accepted, and that requires co-operation. New players often
promote competition but there must be risk-based criteria for their participation.
A positive feature of the New Zealand payment system over the years has been the extent to
which participants have collaborated in establishing payment networks. The development of
the domestic EFTPOS system, with a shared service provider switching transactions for a
number of banks, is a good example of this. The success of the shared utility model in the
past probably reflects the earlier industry structure, which was dominated by a small number
of major banks. With more players entering the market and the increasing pace of innovation,
collaboration may become less prevalent. The recent partial acceptance of a shared Trusted
Services Manager for mobile payments reflects this trend.
But, competition notwithstanding, at the highest industry level it is important that the views of
all stakeholders are taken into account when decisions are made about the future
architecture of the payment system. The establishment of Payments NZ improved
governance of the payment system and paved the way for a more open and competitive
payments industry. This outcome was welcomed by the Bank and we are watching closely
the recent moves by PNZ to further open up its membership via a multi-tiered structure. We
will continue to monitor the extent to which the interests of all stakeholders are
accommodated in the committee structure. An example will be the progress being made
towards an account numbering system that accommodates banks who wish to move from
agency arrangements to direct participation in the retail payments system. The challenge for
PNZ is to promote efficiency and innovation by allowing wider participation in the system,
while at the same time continuing to manage system risks.
On the wholesale front, recent international regulatory developments have been impacting
New Zealand players, irrespective of our own regulatory framework. For example, while not a
member of the G20, New Zealand financial institutions are affected by the G20 requirements
relating to OTC derivatives. Many of the derivative counterparties of New Zealand banks are
required to centrally clear and so New Zealand banks are ensuring that they have the same
capability. The NZ banks are also being captured by new reporting requirements being
applied to their parents. We continue to monitor developments in this area and so far have
not mandated central clearing/reporting. This is a difficult issue for a small country where the
relevant FMIs sit in offshore jurisdictions. It underlines the increasingly global nature of
payments, and the need for our payments oversight function to be seen in the global context.
Conclusion
The payments industry landscape is more fast-changing than ever, with customer
preferences and technology advances driving innovation in the retail space and international
regulatory developments adding further impetus for change in wholesale FMIs. Increasing
complexity and use of the internet are adding to risk in retail systems which must be
managed carefully by system participants.
Most major countries have moved since the GFC to strengthen their regulatory oversight of
payment systems, with an emphasis on large systemic infrastructures. Internationally
developed principles for FMIs have been widely adopted, including by New Zealand. The
Bank is looking to strengthen its oversight regime in order to fully apply the principles to
systemic FMIs. At the same time, New Zealand's oversight regime will remain at the low
intensity end of the international spectrum.
The Reserve Bank's approach to payment system oversight is not to be prescriptive in terms
of future payments system architecture. Nor does the Bank want to force cooperative "utility"
solutions on the industry which could inhibit innovation and competition.
However, it is important that the industry has a high level governance structure that facilitates
competition and innovation by allowing access to new participants, and gives all participants
an input into the strategic direction of the industry. Payments New Zealand is the key
governance body in this regard and its challenge is to find the right balance between
openness and competition on the one hand, and the integrity of the system and its
participants on the other. We will continue to follow governance developments with close
interest.
Thank you.