Any other request for a refund or reversal of the confirmation fee must be in writing to residenceappeals@mun.ca and must include supporting documentation.
What happens if I decide to cancel my accommodations after I move in?

Student Residences defines a termination as a booking that is ended by the Resident after the resident has checked into their assigned accommodations. As per Section 10.2 of the accommodation agreement, "termination of this Agreement prior to the assigned check out date, for any reason, including an eviction sanction, does not automatically absolve the Resident of all cost associated with this Agreement."

If you have a valid reason for terminating that can be substantiated with appropriate documentation you are entitled to a refund prorated to your date of termination. For your convenience, the appliable sections of the Accommodation Agreement are provided below.
10.5. The Resident acknowledges that this Agreement can be terminated without penalty if they accept a work term that requires them to travel further than 50 km from the Student Residences facilities.
10.6. The Resident acknowledges that this Agreement can be terminated without penalty if they are accepted into an exchange program outside of Canada that is approved by Memorial University.
10.7. The Resident acknowledges that this Agreement can be terminated without penalty if the resident has a personal health (mental/physical) condition(s) for which the Resident has provided appropriate documentation from a professional health care provider. (NOTE: This documentation must specifically state that residing in Student Residence is no longer advisable.)
10.8. The Resident acknowledges that this Agreement can be terminated without penalty if the resident can provide proof of financial hardship (documented) that made it impossible for the student to continue their post-secondary education.
All other terminations, including valid reasons that cannot be substantiated, are entitled to a refund prorated to one month after your date of termination.
 
How do I connect to the Wifi?
IBM and SolutionInc have been contracted to provide student residence wireless services for the Memorial University St. John’s Campus residences.
The WIFI services are called @MemorialRES for residents and @MemorialRES-Guest for guests.
The student ‘Onboarding’ process will be fast and easy to use.
The initial process to create a new account will be less than 5 minutes, and once the account is registered, the login process will be less than 1 minute. To add or remove devices from your account, please visit https://munres.ca.
Should anyone experience a problem, or have a question, they can either call 1-855- 561-3650 or email ressupport@solutioninc.com.
How do the phones in Macpherson College work?
All bedrooms in Macpherson College have a phone with complimentary local calling. Each phone has a five-digit extension listed above the keypad – this does not correspond to the room number. There is also a public phone near the desk in the hub on the same system.
To dial out from a room phone, press ‘9’ then the number. (Note: If dialling a university number 864-must also be used.)
To phone room to room within Macpherson College:
1. Dial ‘9’ first
2. Then dial 864-7800
3. After the prompt, enter the 5-digit extension.