Fiscal 2011 Compared to Fiscal 2010 Net Sales Net sales for Fiscal 2011 were $6,170.5 million, an increase of $245.3 million, or 4.1%, over net sales for Fiscal 2010.
This growth was primarily due to an increase in comparable store sales and sales from AAP and AI stores opened within the last year.
AAP produced sales of $5,884.9 million, an increase of $193.8 million, or 3.4%, over Fiscal 2010.
The AAP comparable store sales increase of 1.9% was driven by an increase in average sales per customer.
AI produced sales of $301.1 million, an increase of $51.6 million, or 20.7%, over Fiscal 2010.
## Table 0 ##
Gross Profit Gross profit for Fiscal 2011 was $3,069.3 million, or 49.7% of net sales, as compared to $2,961.3 million, or 50.0% of net sales, in Fiscal 2010, a decrease of 24 basis points.
This decrease in gross profit as a percentage of net sales was driven by increased shrink expense, supply chain deleverage due to investments in HUBs and higher fuel costs and commodity price inflation partially offset by improved merchandising and pricing capabilities (such as global sourcing and price optimization) and improved parts availability.
SG&A Expenses SG&A expenses for Fiscal 2011 were $2,404.6 million, or 39.0% of net sales, as compared to $2,376.4 million, or 40.1% of net sales, for Fiscal 2010, a decrease of 114 basis points.
This decrease as a percentage of net sales was primarily due to reduced incentive compensation as a result of lower comparable store sales growth compared to the prior year, store labor leverage resulting from productivity improvements driven by our new variable customer driven labor model, occupancy cost leverage and a decrease in administrative expenses partially offset by increased strategic investments and advertising.
These investments included spending in the e-commerce and Commercial areas of our business in support of our Service Leadership and Superior Availability strategies.
Operating Income Operating income for Fiscal 2011 was $664.6 million, representing 10.8% of net sales, as compared to $584.9 million, or 9.9% of net sales, for Fiscal 2010, an increase of 90 basis points.
This increase was due to a lower SG&A rate partially offset by a slightly lower gross profit rate.
AAP produced operating income of $653.1 million, or 11.1% of net sales, for Fiscal 2011 as compared to $580.4 million, or 10.2% of net sales, for Fiscal 2010.
AI generated operating income for Fiscal 2011 of $11.5 million as compared to $4.5 million for Fiscal 2010.
AI's operating income increased during Fiscal 2011 primarily due to the leverage of SG&A as a result of its improved comparable store sales and decelerated pace of new store openings in Fiscal 2011.
Iuterest Expense Interest expense for Fiscal 2011 was $30.9 million, or 0.5% of net sales, as compared to $26.9 million, or 0.5% of net sales, in Fiscal 2010.
The increase in interest expense is primarily a result of the amortization of the previously recorded losses in accumulated other comprehensive loss over the remaining life of our interest rate swaps and higher average borrowings outstanding during Fiscal 2011 compared to Fiscal 2010.
The interest rate swaps were associated with bank debt which we repaid near the beginning of our second quarter of Fiscal 2010.
Income Taves Income tax expense for Fiscal 2011 was $238.6 million, as compared to $211.0 million for Fiscal 2010.
Our effective income tax rate was 37.7% and 37.9% for Fiscal 2011 and Fiscal 2010, respectively.
CROWN CASTLE INTERNATIONAL CORP.  AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) 86 In June, September and December of 2002, the Company paid its quarterly dividends on the 8?% Convertible Preferred Stock by issuing a total of 3,745,000 shares of its common stock.
As allowed by the Deposit Agreement relating to dividend payments on the 8?% Convertible Preferred Stock, the Company purchased the 3,745,000 shares of common stock from the dividend paying agent for a total of $12,239,000 in cash.
In March, June and September of 2003, the Company paid its quarterly dividends on the 8?% Convertible Preferred Stock by issuing a total of 1,825,000 shares of its common stock.
The Company purchased the 1,825,000 shares of common stock from the dividend paying agent for a total of $12,382,000 in cash.
In March, June and December of 2004, the Company paid its quarterly dividends on the 8?% Convertible Preferred Stock by issuing a total of 845,000 shares of its common stock.
The Company purchased the 845,000 shares of common stock from the dividend paying agent for a total of $12,245,000 in cash.
The Company utilized cash from an Unrestricted investment subsidiary to effect the stock purchases.
The Company may choose to continue issuances and purchases of stock in the future in order to offset dilution caused by the issuance of common stock as dividends on its preferred stock (see note 9).6.25% Convertible Preferred Stock The Company had originally issued 8,050,000 shares of its 6.25% Convertible Preferred Stock at a price of $50.00 per share (the liquidation preference per share).
The holders of the 6.25% Convertible Preferred Stock are entitled to receive cumulative dividends at the rate of 6.25% per annum payable on February 15, May 15, August 15 and November 15 of each year.
The Company has the option to pay dividends in cash or in shares of its common stock (valued at 95% of the current market value of the common stock, as defined).
For the years ended December 31, 2002, 2003 and 2004, dividends were paid with 6,338,153, 3,253,469 and 1,498,361 shares of common stock, respectively.
The Company is required to redeem all outstanding shares of the 6.25% Convertible Preferred Stock on August 15, 2012 at a price equal to the liquidation preference plus accumulated and unpaid dividends.
The shares of 6.25% Convertible Preferred Stock are convertible, at the option of the holder, in whole or in part at any time, into shares of the Company’s common stock at a conversion price of $36.875 per share of common stock.
Under certain circumstances, the Company has the right to convert the 6.25% Convertible Preferred Stock, in whole or in part, into shares of the Company’s common stock at the same conversion price.
The conversion of all outstanding shares of the 6.25% Convertible Preferred Stock would result in the issuance of 8,625,084 shares of the Company’s common stock.
The Company’s obligations with respect to the 6.25% Convertible Preferred Stock are subordinate to all indebtedness of the Company, and are effectively subordinate to all debt and liabilities of the Company’s subsidiaries.
The 6.25% Convertible Preferred Stock ranks in parity with the 8?% Convertible Preferred Stock.
Purchases and Redemption of the Company’s Preferred Stock In August and September of 2002, the Company began purchasing its stock (both common and preferred) and debt securities in public market transactions (see Notes 5 and 9).
Through December 31, 2002, the Company purchased shares of preferred stock with an aggregate redemption amount of $162,853,000.
Such shares of preferred stock had an aggregate carrying value (net of unamortized issue costs, as restated) of $156,798,000.
The Company utilized $60,989,000 in cash from an Unrestricted investment subsidiary to effect these preferred stock purchases.
The preferred stock purchases resulted in gains of $95,809,000, as restated.
Such gains are offset against dividends on preferred stock in determining the net loss applicable to common stock for the calculation of loss per common share.
The Company’s purchases of its preferred stock in 2002 were as follows:
## Table 1 ##
$728 million at December 31, 2013 and 2012, respectively.
For its transmission facilities, the costs for utility plant, net of accumulated depreciation, were $179 million and $180 million at December 31, 2013 and 2012, respectively.
O&R, RECO and Pike, own, in whole or in part, transmission and distribution facilities which include 557 circuit miles of transmission lines, 14 transmission substations, 61 distribution substations, 85,986 in-service line transformers, 3,828 pole miles of overhead distribution lines and 1,827 miles of underground distribution lines.
O&R’s transmission system is part of the NYISO system except that portions of RECO’s system are located within the transmission area controlled by PJM.
Electric Sales and Deliveries O&R generally recovers, on a current basis, the cost of the electricity that it buys and then sells to its full-service customers.
It does not make any margin or profit on the electricity it sells.
O&R’s New York electric revenues (which accounted for 74.3 percent of O&R’s electric revenues in 2013) are subject to a revenue decoupling mechanism.
As a result, O&R’s New York electric delivery revenues are generally not affected by changes in delivery volumes from levels assumed when rates were approved.
O&R’s electric sales in New Jersey and Pennsylvania are not subject to a decoupling mechanism.
O&R’s electric sales and deliveries, excluding off- system sales for the last five years were
## Table 2 ##
For further discussion of the company’s electric operating revenues and its electric results, see “Results of Operations” in Item 7.
For additional segment information, see Note N to the financial statements in Item 8.
Electric Peak Demand The electric peak demand in O&R’s service area occurs during the summer air conditioning season.
O&R’s highest service area peak demand, which occurred in 2006, was 1,617 MW.
The 2013 service area peak demand, which occurred on July 18, 2013, was 1,561 MW.
The 2013 peak demand included an estimated 702 MW for O&R’s full-service customers and 859 MW for customers participating in its electric retail access program.
The NYISO invoked demand reduction programs on July 18, 2013, as it had on peak demand days in some previous years.
“Design weather” for the electric system is a standard to which the actual peak demand is adjusted for evaluation and planning purposes.
Since the majority of demand reduction programs are invoked only in specific circumstances, design conditions do not include these programs’ potential impact.
However, the O&R forecasted peak demand at design conditions does include the impact of permanent demand reduction programs.
The company estimates that, under design weather conditions, the 2014 service area peak demand will be 1,630 MW, including an estimated 701 MW for its full-service customers and 929 MW for its electric retail access customers.
The company forecasts average annual growth of the peak electric demand in the company’s service area over the next five years at design conditions to be approximately 0.9 percent per year.
Electric Supply The electricity O&R sold to its customers in 2013 was purchased under firm power contracts or through the wholesale electricity markets administered by the NYISO and PJM.
The company expects that these resources will again be adequate to meet the requirements of its customers in 2014.
O&R does not own any electric generating capacity.
Gas Operations Gas Facilities O&R’s capitalized costs for utility plant, net of accumulated depreciation for gas facilities, which are primarily distribution
?
Certain pretax charges related to asset impairments and restructurings during the fiscal years presented; and ?
A net gain related to a partial extinguishment of our Euro-denominated 4.5% notes in Fiscal 2010.
A summary of the effect of certain of these items on pretax income for each applicable fiscal year presented is noted below (references to “Notes” are to the notes to the accompanying audited consolidated financial statements):
## Table 3 ##
Reported within interest and other income, net in our consolidated statement of operations.
The comparability of our operating results has also been affected by the inclusion of a 53 week in Fiscal 2010, which resulted in incremental revenues of approximately $70 million and additional net income of approximately $13 million in Fiscal 2010.
The following discussion of operating results highlights, as necessary, the significant changes in operating results arising from these items and transactions.
However, unusual items or transactions may occur in any period.
Accordingly, investors and other financial statement users individually should consider the types of events and transactions that have affected operating trends.
Recent Developments Discontinuance of American Living During the fourth quarter of Fiscal 2012, we decided with our wholesale partner J. C.  Penney Company, Inc.  (“JCPenney”) to discontinue the majority of the products sold under the American Living brand created for and exclusively sold to JCPenney, effective for the Fall 2012 wholesale selling season.
As a result of this decision, we recorded pretax restructuring charges of approximately $3 million primarily related to severance actions during Fiscal 2012.
The discontinuance of these American Living product lines is not expected to have a material impact on the Company’s consolidated or segment results.
Asia-Pacific Restructuring Plan In May 2011, we initiated a restructuring plan to reposition and upgrade our existing distribution network and merchandising operations in the AsiaPacific region, which includes mainland China, Macau, Hong Kong, Taiwan, Malaysia, Singapore, Japan and South Korea (the “Asia-Pacific Restructuring Plan”).
This plan includes a reduction in workforce and the closure of certain retail stores and concession shops that do not support the new merchandising strategy.
Actions related to the Asia-Pacific Restructuring Plan resulted in pretax charges of approximately $6 million in Fiscal 2012.
Assumption of Bedding and Bath Operations In May 2011, the license for our Lauren by Ralph Lauren bedding and bath products previously held by WestPoint Home, Inc.  expired in accordance with the underlying agreement and we assumed control over this wholesale business.
No significant payment or other consideration was provided related to this license expiration.
WestPoint Home, Inc.  will remain the exclusive licensee for our Lauren basic bedding program, which includes utility and blanket products.
South Korea Licensed Operations Acquisition On January 1, 2011, in connection with the transition of the Ralph Lauren-branded apparel and accessories business in South Korea (the “Ralph Lauren South Korea business”) from a licensed to a wholly owned operation, 4

Tables referenced above, in order (Table 0 first):
<table><tr><td></td><td colspan="3">2011</td><td colspan="3">2010</td></tr><tr><td></td><td>AAP</td><td>AI</td><td>Total</td><td>AAP</td><td>AI</td><td>Total</td></tr><tr><td>Comparable Store Sales %</td><td>1.9%</td><td>8.6%</td><td>2.2%</td><td>8.1%</td><td>7.0%</td><td>8.0%</td></tr><tr><td>Net Stores Opened</td><td>91</td><td>8</td><td>99</td><td>105</td><td>38</td><td>143</td></tr></table>
<table><tr><td></td><td> Shares </td><td> Redemption Amount </td><td> Carrying Value  (As restated)</td><td> Cash Paid From Unrestricted Subsidiary </td><td> Gains on Purchases  (As restated)</td></tr><tr><td></td><td></td><td colspan="4"> (In thousands of dollars)</td></tr><tr><td>12¾% Senior Exchangeable Preferred Stock</td><td>78,403</td><td>$78,403</td><td>$74,788</td><td>$36,744</td><td>$38,044</td></tr><tr><td>6.25% Convertible Preferred Stock</td><td>1,689,000</td><td>84,450</td><td>82,010</td><td>24,245</td><td>57,765</td></tr><tr><td></td><td></td><td>$162,853</td><td>$156,798</td><td>$60,989</td><td>$95,809</td></tr></table>
<table><tr><td></td><td colspan="5"> Year Ended December 31,</td></tr><tr><td></td><td> 2009</td><td>2010</td><td>2011</td><td> 2012</td><td> 2013</td></tr><tr><td> Electric Energy Delivered (millions of kWhs)</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Total deliveries to O&R full service customers</td><td>3,673</td><td>3,498</td><td>3,029</td><td>2,691</td><td>2,555</td></tr><tr><td>Delivery service for retail access customers</td><td>1,901</td><td>2,330</td><td>2,760</td><td>3,040</td><td>3,166</td></tr><tr><td> Total Deliveries In Franchise Area</td><td>5,574</td><td>5,828</td><td>5,789</td><td>5,731</td><td>5,721</td></tr><tr><td> Electric Energy Delivered ($ in millions)</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Total deliveries to O&R full service customers</td><td>$551</td><td>$570</td><td>$486</td><td>$405</td><td>$427</td></tr><tr><td>Delivery service for retail access customers</td><td>95</td><td>132</td><td>157</td><td>178</td><td>192</td></tr><tr><td>Other operating revenues</td><td>2</td><td>-10</td><td>-2</td><td>9</td><td>9</td></tr><tr><td> Total Deliveries In Franchise Area</td><td>$648</td><td>$692</td><td>$641</td><td>$592</td><td>$628</td></tr><tr><td> Average Revenue Per kWh Sold (Cents)</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Residential</td><td>17.2</td><td>18.3</td><td>18.0</td><td>16.7</td><td>18.1</td></tr><tr><td>Commercial and Industrial</td><td>13.3</td><td>14.1</td><td>13.7</td><td>13.0</td><td>14.8</td></tr></table>
<table><tr><td></td><td colspan="3">Fiscal Years Ended</td></tr><tr><td></td><td>March 31, 2012</td><td>April 2, 2011 (millions)</td><td>April 3, 2010</td></tr><tr><td>Impairments of assets (see Note 11)</td><td>$-2.2</td><td>$-2.5</td><td>$-6.6</td></tr><tr><td>Restructuring charges (see Note 12)</td><td>-12.4</td><td>-2.6</td><td>-6.9</td></tr><tr><td>Gain on extinguishment of debt (see Note 14) <sup>(a)</sup></td><td>—</td><td>—</td><td>4.1</td></tr><tr><td></td><td>$-14.6</td><td>$-5.1</td><td>$-9.4</td></tr></table>

Question: In which year the Total deliveries to O&R full service customers of Electric Energy Delivered (millions of kWhs) is positive?
Answer: 2009