CITIZENS FINANCIAL GROUP, INC.  MANAGEMENT'S DISCUSSION AND ANALYSIS 115 Off-Balance Sheet Commitments The following table presents our outstanding off-balance sheet commitments.
See Note 16 “Commitments and Contingencies” to our audited Consolidated Financial Statements in Part II, Item 8 — Financial Statements and Supplementary Data, included elsewhere in this report, for further discussion:
## Table 0 ##
In December 2014, we committed to purchasing pools of performing student loans with principal balances outstanding of approximately $260 million.
The specific loans to be purchased were identified in January 2015 and the transactions were settled in January and February 2015.
In May 2014, we entered into an agreement to purchase auto loans on a quarterly basis in future periods.
For the first year, the agreement requires the purchase of a minimum of $250 million of outstanding balances to a maximum of $600 million per quarterly period.
For quarterly periods after the first year, the minimum and maximum purchases are $400 million and $600 million, respectively.
The agreement automatically renews until terminated by either party.
We may cancel the agreement at will with payment of a variable termination fee.
After three years, there is no termination fee.
For more information regarding this agreement, see “—Recent Events.
” Critical Accounting Estimates Our audited Consolidated Financial Statements, which are included elsewhere in this report, are prepared in accordance with GAAP.
The preparation of financial statements in conformity with GAAP requires us to establish accounting policies and make estimates that affect amounts reported in our audited Consolidated Financial Statements.
An accounting estimate requires assumptions and judgments about uncertain matters that could have a material effect on our audited Consolidated Financial Statements.
Estimates are made using facts and circumstances known at a point in time.
Changes in those facts and circumstances could produce results substantially different from those estimates.
The most significant accounting policies and estimates and their related application are discussed below.
See Note 1 “Significant Accounting Policies” to our audited Consolidated Financial Statements in Part II, Item 8 — Financial Statements and Supplementary Data, included elsewhere in this report, for further discussion of our significant accounting policies.
Allowance for Credit Losses Management’s estimate of probable losses in our loan and lease portfolios including unfunded lending commitments is recorded in the allowance for loan and lease losses and the reserve for unfunded lending commitments, at levels that we believe to be appropriate as of the balance sheet date.
Our determination of such estimates is based on a periodic evaluation of the loan and lease portfolios and unfunded credit facilities, as well as other relevant factors.
This evaluation is inherently subjective and requires significant estimates and judgments of underlying factors, all of which are susceptible to change.
The allowance for loan and lease losses and reserve for unfunded lending commitments could be affected by a variety of internal and external factors.
Internal factors include portfolio performance such as delinquency levels, assigned risk ratings, the mix and level of loan balances, differing economic risks associated with each loan category and the financial condition of specific borrowers.
External factors include fluctuations in the general economy, unemployment rates, bankruptcy filings, developments within a particular industry, changes in collateral values and factors particular to a specific commercial credit such as competition, business and management performance.
The allowance for loan and lease losses may be adjusted to reflect our current assessment
CITIZENS FINANCIAL GROUP, INC.  NOTES TO CONSOLIDATED FINANCIAL STATEMENTS 206 RPAs where the Company acts as the lead bank are referred to as “participations-out,” in reference to the credit risk associated with the customer derivatives being transferred out of the Company.
Participations-out generally occur concurrently with the sale of new customer derivatives.
RPAs where the Company acts as the participating bank are referred to as “participationsin,” in reference to the credit risk associated with the counterparty’s derivatives being assumed by the Company.
The Company’s maximum credit exposure is based on its proportionate share of the settlement amount of the referenced interest rate swap.
Settlement amounts are generally calculated based on the fair value of the swap plus outstanding accrued interest receivables from the customer.
The Company’s estimate of the credit exposure associated with its risk participations-in as of December 31, 2014 and 2013 is $19 million and $17 million, respectively.
The current amount of credit exposure is spread out over 71 counterparties.
RPAs generally have terms ranging from 1-5 years; however, certain outstanding agreements have terms as long as 11 years.
Other Guarantees The Company has issued a guarantee to RBS, for a fee, whereby the Company will absorb credit losses related to the sale of option contracts by RBS to customers of the Company.
There were outstanding option contracts with a notional value of $2 million and none at December 31, 2013 and 2014, respectively.
The following is a summary of outstanding off-balance sheet arrangements:
## Table 1 ##
Contingencies The Company operates in a legal and regulatory environment that exposes it to potentially significant risks.
A certain amount of litigation ordinarily results from the nature of the Company’s banking and other businesses.
The Company is a party to legal proceedings, including class actions.
It is also the subject of investigations, reviews, and regulatory matters arising out of its normal business operations, which, in some instances, relate to concerns about unfair and/or deceptive practices and mis-selling of certain products.
In addition, the Company engages in discussions with relevant governmental and regulatory authorities on a regular and ongoing basis regarding various issues, and any issues discussed or identified may result in investigatory or other action being taken.
Litigation and regulatory matters may result in settlements, damages, fines, penalties, public or private censure, increased costs, required remediation, restrictions on business activities, or other impacts on the Company.
In these disputes and proceedings, the Company contests liability and the amount of damages as appropriate.
Given their complex nature, it may be years before some of these matters are finally resolved.
Moreover, before liability can be reasonably estimated for a claim, numerous legal and factual issues may need to be examined, including through potentially lengthy discovery and determination of important factual matters, and by addressing novel or unsettled legal issues relevant to the proceedings in question.
The Company cannot predict with certainty if, how, or when such claims will be resolved or what the eventual settlement, fine, penalty or other relief, if any, may be, particularly for claims that are at an early stage in their development or where claimants seek substantial or indeterminate damages.
The Company recognizes a provision for a claim when, in the opinion of management after seeking legal advice, it is probable that a liability exists and the amount of loss can be reasonably estimated.
In many proceedings, however, it is not possible to determine whether any loss is probable or to estimate the amount of any loss.
In each of the matters described below, the Company is unable to estimate the liability in excess of any provision accrued, if any, that might arise or its effects on the Company’s Consolidated Statements of Operations or Consolidated Cash Flows in any particular period.
Set out below are descriptions of significant legal matters involving the Company and its subsidiaries.
Based on information currently available, the advice of legal counsel and other advisers, and established reserves, management believes that the aggregate
CITIZENS FINANCIAL GROUP, INC.  NOTES TO CONSOLIDATED FINANCIAL STATEMENTS 221 management structure and, accordingly, the results derived are not necessarily comparable with similar information published by other financial institutions.
A description of each reportable segment and table of financial results is presented below: Consumer Banking The Consumer Banking segment focuses on retail customers and small businesses with annual revenues of up to $25 million.
It offers traditional banking products and services, including checking, savings, home loans, student loans, credit cards, business loans and financial management services.
It also operates an indirect auto financing business, providing financing for both new and used vehicles through auto dealerships.
The segment’s distribution channels include a branch network, ATMs and a work force of experienced specialists ranging from financial consultants, mortgage loan officers and business banking officers to private bankers.
Commercial Banking The Commercial Banking segment primarily targets companies with annual revenues from $25 million to $2.5 billion and provides a full complement of financial products and solutions, including loans, leases, trade financing, deposits, cash management, foreign exchange, interest rate risk management, corporate finance and capital markets advisory capabilities.
It focuses on small and middle-market companies and has dedicated teams with industry expertise in government banking, not-for- profit, healthcare, technology, asset finance, franchise finance, asset-based lending, commercial real estate, private equity and sponsor finance.
While the segment’s business development efforts are predominantly focused on the Company's footprint, some of its specialized industry businesses also operate selectively on a national basis (such as healthcare, asset finance and franchise finance).
Commercial Banking is organized by teams that target different client industries.
A key component of the Commercial Banking's growth strategy is to expand its loan portfolio by originating high-quality commercial loans, which produce revenues consistent with its financial objectives and complies with its credit policies.
Commercial underwriting is driven by cash flow analysis supported by collateral analysis and review.
The commercial lending teams offer a wide range of commercial loan products, including commercial real estate loans; working capital loans and lines of credit; demand, term and time loans; and equipment, inventory and accounts receivable financing.
Non-segment Operations Other In addition to non-segment operations, Other includes certain reconciling items in order to translate the segment results that are based on management accounting practices into consolidated results.
For example, Other includes goodwill and the associated pre-tax $4.4 billion goodwill impairment charge recorded in 2013.
## Table 2 ##
CITIZENS FINANCIAL GROUP, INC.
SELECTED CONSOLIDATED FINANCIAL DATA
## Table 3 ##
As of December 31,
## Table 4 ##
(1) These measures are non-GAAP financial measures.
For more information on the computation of these non-GAAP financial measures, see “Management’s Discussion and Analysis of Financial Condition and Results of Operations — Principal Components of Operations and Key Performance Metrics Used By Management — Key Performance Metrics and Non-GAAP Financial Measures” in Part II, Item 7, included elsewhere in this report.
(2) Earnings per share information reflects a 165,582-for-1 forward stock split effective on August 22, 2014.
(3) We define “Return on average common equity” as net income (loss) divided by average common equity.
(4) We define “Return on average total assets” as net income (loss) divided by average total assets.
(5) We define “Net interest margin” as net interest income divided by average total interest-earning assets.
(6) Excludes loans held for sale of $281 million, $1.3 billion, $646 million, $564 million, and $716 million as of December 31, 2014, 2013, 2012, 2011, and 2010, respectively.
(7) Excludes deposits held for sale of $5.3 billion as of December 31, 2013.
(8) “Tier 1 risk-based capital ratio” is Tier 1 capital balance divided by total risk-weighted assets as defined under Basel I.
(9) “Total risk-based capital ratio” is total capital balance divided by total risk-weighted assets as defined under Basel I.
(10) “Tier 1 common equity ratio” is Tier 1 capital balance, minus preferred stock, divided by total risk-weighted assets as defined under Basel I.
(11) “Tier 1 leverage ratio” is Tier 1 capital balance divided by quarterly average total assets as defined under Basel I.
## Table 5 ##
Operating Activities Net cash provided by operating activities increased by $374 million to $3,547 million in 2010 as compared to 2009.
The increase primarily was attributable to an improvement in our operating working capital balances of $570 million as discussed below, and $187 million related to lower net income tax payments, as compared to 2009.
Partially offsetting these improvements was a net reduction in cash from operations of $350 million related to our defined benefit pension plan.
This reduction was the result of increased contributions to the pension trust of $758 million as compared to 2009, partially offset by an increase in the CAS costs recovered on our contracts.
Operating working capital accounts consists of receivables, inventories, accounts payable, and customer advances and amounts in excess of costs incurred.
The improvement in cash provided by operating working capital was due to a decline in 2010 accounts receivable balances compared to 2009, and an increase in 2010 customer advances and amounts in excess of costs incurred balances compared to 2009.
These improvements partially were offset by a decline in accounts payable balances in 2010 compared to 2009.
The decline in accounts receivable primarily was due to higher collections on various programs at Electronic Systems, IS&GS, and Space Systems business areas.
The increase in customer advances and amounts in excess of costs incurred primarily was attributable to an increase on government and commercial satellite programs at Space Systems and air mobility programs at Aeronautics, partially offset by a decrease on various programs at Electronic Systems.
The decrease in accounts payable was attributable to the timing of accounts payable activities across all segments.
Net cash provided by operating activities decreased by $1,248 million to $3,173 million in 2009 as compared to 2008.
The decline primarily was attributable to an increase in our contributions to the defined benefit pension plan of $1,373 million as compared to 2008 and an increase in our operating working capital accounts of $147 million.
Partially offsetting these items was the impact of lower net income tax payments in 2009 as compared to 2008 in the amount of $319 million.
The decline in cash provided by operating working capital primarily was due to growth of receivables on various programs in the MS2 and GT&L lines of business at Electronic Systems and an increase in inventories on Combat Aircraft programs at Aeronautics, which partially were offset by increases in customer advances and amounts in excess of costs incurred on Government Satellite programs at Space Systems and the timing of accounts payable activities.
Investing Activities Capital expenditures – The majority of our capital expenditures relate to facilities infrastructure and equipment that are incurred to support new and existing programs across all of our business segments.
We also incur capital expenditures for IT to support programs and general enterprise IT infrastructure.
Capital expenditures for property, plant and equipment amounted to $820 million in 2010, $852 million in 2009, and $926 million in 2008.
We expect that our operating cash flows will continue to be sufficient to fund our annual capital expenditures over the next few years.
Acquisitions, divestitures and other activities – Acquisition activities include both the acquisition of businesses and investments in affiliates.
Amounts paid in 2010 of $148 million primarily related to investments in affiliates.
We paid $435 million in 2009 for acquisition activities, compared with $233 million in 2008.
In 2010, we received proceeds of $798 million from the sale of EIG, net of $17 million in transaction costs (see Note 2).
There were no material divestiture activities in 2009 and 2008.
During 2010, we increased our short-term investments by $171 million compared to an increase of $279 million in 2009.  Financing Activities Share activity and dividends – During 2010, 2009, and 2008, we repurchased 33.0 million, 24.9 million, and 29.0 million shares of our common stock for $2,483 million, $1,851 million, and $2,931 million.
Of the shares we repurchased in 2010, 0.9 million shares for $63 million were repurchased in December but settled and were paid for in January 2011.
In October 2010, our Board of Directors approved a new share repurchase program for the repurchase of our common stock from time-to-time, up to an authorized amount of $3.0 billion (see Note 12).
Under the program, we have discretion to determine the dollar amount of shares to be repurchased and the timing of any repurchases in compliance with applicable law and regulation.
We repurchased a total of 11.2 million shares under the program for $776 million, and as of December 31, 2010, there remained $2,224 million available for additional share repurchases.
In connection with their approval of the new share repurchase program, our Board terminated our previous share repurchase program.
Cash received from the issuance of our common stock in connection with stock option exercises during 2010, 2009, and 2008 totaled $59 million, $40 million, and $250 million.
Those activities resulted in the issuance of 1.4 million shares, 1.0 million shares, and 4.7 million shares during the respective periods.

Tables referenced above, in order (Table 0 first):
<table><tr><td></td><td colspan="2">As of December 31,</td><td></td><td></td></tr><tr><td>(dollars in millions)</td><td>2014</td><td>2013</td><td>Change</td><td>Percent</td></tr><tr><td>Commitment amount:</td><td></td><td></td><td></td><td></td></tr><tr><td>Undrawn commitments to extend credit</td><td>$55,899</td><td>$53,987</td><td>$1,912</td><td>4%</td></tr><tr><td>Financial standby letters of credit</td><td>2,315</td><td>2,556</td><td>-241</td><td>-9</td></tr><tr><td>Performance letters of credit</td><td>65</td><td>149</td><td>-84</td><td>-56</td></tr><tr><td>Commercial letters of credit</td><td>75</td><td>64</td><td>11</td><td>17</td></tr><tr><td>Marketing rights</td><td>51</td><td>54</td><td>-3</td><td>-6</td></tr><tr><td>Risk participation agreements</td><td>19</td><td>17</td><td>2</td><td>12</td></tr><tr><td>Residential mortgage loans sold with recourse</td><td>11</td><td>13</td><td>-2</td><td>-15</td></tr><tr><td>Total</td><td>$58,435</td><td>$56,840</td><td>$1,595</td><td>3%</td></tr></table>
<table><tr><td></td><td colspan="2">December 31,</td></tr><tr><td>(in millions)</td><td>2014</td><td>2013</td></tr><tr><td>Commitment amount:</td><td></td><td></td></tr><tr><td>Undrawn commitments to extend credit</td><td>$55,899</td><td>$53,987</td></tr><tr><td>Financial standby letters of credit</td><td>2,315</td><td>2,556</td></tr><tr><td>Performance letters of credit</td><td>65</td><td>149</td></tr><tr><td>Commercial letters of credit</td><td>75</td><td>64</td></tr><tr><td>Marketing rights</td><td>51</td><td>54</td></tr><tr><td>Risk participation agreements</td><td>19</td><td>17</td></tr><tr><td>Residential mortgage loans sold with recourse</td><td>11</td><td>13</td></tr><tr><td>Total</td><td>$58,435</td><td>$56,840</td></tr></table>
<table><tr><td></td><td colspan="4">As of and for the Year Ended December 31, 2014</td></tr><tr><td>(in millions)</td><td>Consumer Banking</td><td>Commercial Banking</td><td>Other</td><td>Consolidated</td></tr><tr><td>Net interest income</td><td>$2,151</td><td>$1,073</td><td>$77</td><td>$3,301</td></tr><tr><td>Noninterest income</td><td>899</td><td>429</td><td>350</td><td>1,678</td></tr><tr><td>Total revenue</td><td>3,050</td><td>1,502</td><td>427</td><td>4,979</td></tr><tr><td>Noninterest expense</td><td>2,513</td><td>652</td><td>227</td><td>3,392</td></tr><tr><td>Profit before provision for credit losses</td><td>537</td><td>850</td><td>200</td><td>1,587</td></tr><tr><td>Provision for credit losses</td><td>259</td><td>-6</td><td>66</td><td>319</td></tr><tr><td>Income before income tax expense</td><td>278</td><td>856</td><td>134</td><td>1,268</td></tr><tr><td>Income tax expense</td><td>96</td><td>295</td><td>12</td><td>403</td></tr><tr><td>Net income</td><td>$182</td><td>$561</td><td>$122</td><td>$865</td></tr><tr><td>Total Average Assets</td><td>$48,939</td><td>$38,483</td><td>$40,202</td><td>$127,624</td></tr></table>
<table><tr><td></td><td colspan="5">As of December 31,</td></tr><tr><td>(in millions)</td><td>2014</td><td>2013</td><td>2012</td><td>2011</td><td>2010</td></tr><tr><td>BALANCE SHEET DATA:</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Total assets</td><td>$132,857</td><td>$122,154</td><td>$127,053</td><td>$129,654</td><td>$129,689</td></tr><tr><td>Loans and leases<sup>-6</sup></td><td>93,410</td><td>85,859</td><td>87,248</td><td>86,795</td><td>87,022</td></tr><tr><td>Allowance for loan and lease losses</td><td>1,195</td><td>1,221</td><td>1,255</td><td>1,698</td><td>2,005</td></tr><tr><td>Total securities</td><td>24,676</td><td>21,245</td><td>19,417</td><td>23,352</td><td>21,802</td></tr><tr><td>Goodwill</td><td>6,876</td><td>6,876</td><td>11,311</td><td>11,311</td><td>11,311</td></tr><tr><td>Total liabilities</td><td>113,589</td><td>102,958</td><td>102,924</td><td>106,261</td><td>106,995</td></tr><tr><td>Total deposits<sup>-7</sup></td><td>95,707</td><td>86,903</td><td>95,148</td><td>92,888</td><td>92,155</td></tr><tr><td>Federal funds purchased and securities sold under agreements to repurchase</td><td>4,276</td><td>4,791</td><td>3,601</td><td>4,152</td><td>5,112</td></tr><tr><td>Other short-term borrowed funds</td><td>6,253</td><td>2,251</td><td>501</td><td>3,100</td><td>1,930</td></tr><tr><td>Long-term borrowed funds</td><td>4,642</td><td>1,405</td><td>694</td><td>3,242</td><td>5,854</td></tr><tr><td>Total stockholders' equity</td><td>19,268</td><td>19,196</td><td>24,129</td><td>23,393</td><td>22,694</td></tr></table>
<table><tr><td></td><td colspan="5">As of December 31,</td></tr><tr><td></td><td>2014</td><td>2013</td><td>2012</td><td>2011</td><td>2010</td></tr><tr><td>OTHER BALANCE SHEET DATA:</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Asset Quality Ratios</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Allowance for loan and lease losses as a % of total loans and leases</td><td>1.28%</td><td>1.42%</td><td>1.44%</td><td>1.96%</td><td>2.30%</td></tr><tr><td>Allowance for loan and lease losses as a % of nonperforming loans and leases</td><td>109</td><td>86</td><td>67</td><td>95</td><td>85</td></tr><tr><td>Nonperforming loans and leases as a % of total loans and leases</td><td>1.18</td><td>1.65</td><td>2.14</td><td>2.06</td><td>2.71</td></tr><tr><td>Capital ratios</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Tier 1<sup></sup>risk-based<sup></sup>capital ratio<sup>-8</sup></td><td>12.4</td><td>13.5</td><td>14.2</td><td>13.9</td><td>13.0</td></tr><tr><td>Total risk-based capital ratio<sup>-9</sup></td><td>15.8</td><td>16.1</td><td>15.8</td><td>15.1</td><td>14.4</td></tr><tr><td>Tier 1 common equity ratio<sup>-10</sup></td><td>12.4</td><td>13.5</td><td>13.9</td><td>13.3</td><td>12.5</td></tr><tr><td>Tier 1 leverage ratio<sup>-11</sup></td><td>10.6</td><td>11.6</td><td>12.1</td><td>11.6</td><td>10.4</td></tr></table>
<table><tr><td><i>(In millions)</i></td><td>2010</td><td>2009</td><td>2008</td></tr><tr><td>Net Cash Provided by Operating Activities</td><td>$3,547</td><td>$3,173</td><td>$4,421</td></tr><tr><td>Net Cash Used for Investing Activities</td><td>-319</td><td>-1,518</td><td>-907</td></tr><tr><td>Net Cash Used for Financing Activities</td><td>-3,363</td><td>-1,476</td><td>-3,938</td></tr></table>

Question: What is the difference between the greatest Capital ratios in 2014 and 2013？
Answer: -0.3
Reasoning program: subtract(15.8,16.1)