Republic of the Philippines 
HOUSE OF REPRESENTATIVES 
Quezon City, Metro Manila 
TWENTIETH CONGRESS 
First Regular Session 
House Bill No. _____________ 
--------------------------------------------------------------------------------------------------------------------- 
Introduced by Representative 
BRIAN DANIEL POE LLAMANZARES, PhD, MNSA 
--------------------------------------------------------------------------------------------------------------------- 
AN ACT PROVIDING MEASURES TO PROTECT INDIVIDUALS ENGAGED IN 
FOOD, GROCERY AND PHARMACY DELIVERY SERVICES 
EXPLANATORY NOTE 
The COVID-19 pandemic accelerated the growth of the on-demand economy, 
particularly in the food, grocery, and pharmacy delivery sector. Delivery riders and drivers 
became indispensable frontliners, ensuring that households received essential goods while 
minimizing exposure to health risks. Despite their vital role, many delivery workers continue to 
face unfair and exploitative practices. 
One of the most common challenges faced by riders is the burden of advancing payment 
for customers’ orders, only to suffer financial losses when these orders are later cancelled or left 
unclaimed. Such incidents not only deprive riders of their rightful earnings but also impose 
unnecessary financial risk on individuals who are already working in precarious employment 
arrangements. 
Equally alarming is the rise in fraudulent activities such as hoax orders, identity theft, and 
the malicious use of personal information to avoid accountability. These actions waste valuable 
time and resources, erode trust in the delivery industry, and jeopardize the livelihood of 
thousands of riders. 
This proposed measure seeks to address these concerns by: 
August 13, 2025
5:41 pm
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●
Prohibiting service providers from requiring riders to advance payment for confirmed
orders;
●
Ensuring that riders are compensated for cancelled confirmed orders;
●
Mandating delivery platforms to implement Know-Your-Customer (KYC) procedures in
compliance with the Data Privacy Act of 2012; and
●
Penalizing fraudulent acts such as hoax orders, identity theft, and unjustified refusal to
accept orders.
By instituting these safeguards, the bill aims to create a fairer and safer working 
environment for delivery workers while protecting consumers and maintaining trust in the 
industry. This is a step toward recognizing the indispensable contribution of delivery riders to the 
country’s economy and to the daily lives of millions of Filipinos. 
In view of the foregoing, immediate passage of this bill is earnestly sought. 
HON. BRIAN DANIEL POE LLAMANZARES, PhD, MNSA 
Representative 
FPJ Panday Bayanihan Party-List 


Republic of the Philippines 
HOUSE OF REPRESENTATIVES 
Quezon City, Metro Manila 
TWENTIETH CONGRESS 
First Regular Session 
House Bill No. _____________ 
--------------------------------------------------------------------------------------------------------------------- 
Introduced by Representative 
BRIAN DANIEL POE LLAMANZARES, PhD, MNSA 
--------------------------------------------------------------------------------------------------------------------- 
AN ACT PROVIDING MEASURES TO PROTECT INDIVIDUALS ENGAGED IN 
FOOD, GROCERY AND PHARMACY DELIVERY SERVICES 
Be it enacted by the Senate and House of Representatives of the Philippines in Congress 
assembled: 
SECTION 1. Short Title. — This Act shall be known as "Food, Grocery and Pharmacy Delivery 
Services Protection Act." 
SECTION 2. Definition of Terms. — For purposes of this Act, these terms are defined as 
follows: 
(a) Food, Grocery and Pharmacy Delivery Service — a form of courier or delivery service
where a person through a mobile phone application, internet website or any other similar
platform orders food, grocery or pharmaceutical items from a third-party seller and
engages the service of a rider or driver for the delivery of said order for a fee;
(b) Food, Grocery and Pharmacy Delivery Service Providers or Service Providers — these
are persons or entities who are engaged in the business of providing food, grocery and
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pharmacy delivery service by way of mobile phone applications, internet websites or 
other similar platforms; 
 
(c)​Delivery Riders or Drivers — regardless of the existing contractual relationship with the 
service providers, these are persons who perform the delivery services by picking up the 
ordered items from the third-party seller, and delivering the items to the customers who 
avail of the service;  
 
(d)​Confirmed Order — there shall be a confirmed order once the customer sends his 
confirmation to the delivery or driver with respect to the order for the purchase of food, 
grocery and/or pharmaceutical items. 
 
SECTION 3. Prohibition Against Advance Payment. — It shall be prohibited for any food, 
grocery, and pharmacy delivery service provider to require delivery riders or drivers to advance 
any monetary amount for the fulfillment of orders.   
 
​
In case of cancellation of confirmed orders, the food, grocery, and pharmacy delivery 
service provider shall still pay the delivery riders or drivers for the service fee due them as if the 
transaction was successful.  
 
​
In turn, it shall be the duty of service providers to pursue claims for collection from its 
cancelling customers.  
 
​
Any investigation or inquiry conducted by the service providers on the propriety or 
validity of the cancellation shall not affect the right of the riders/drivers to collect their respective 
service fee as provided under this section.  
 
​
Any food, grocery, and pharmacy delivery provider who shall be found in violation of the 
prohibition on requiring monetary advances from delivery riders or drivers shall, upon 
conviction, be subject to the penalty of arresto mayor and/or fine of an amount not exceeding 
One hundred thousand pesos (P100,000.00) and the licenses and permits of said violators shall 
be revoked. This is without prejudice to any other available remedies under existing laws.  
 
​
If the violation is committed by a corporation, partnership, association or any other kind 
of business entity that may be created by operation of law, the penalty provided in the next 
preceding paragraph shall be imposed upon its president, director, partner or any responsible 
officer that authorized monetary advances to be required.  
 
SECTION 4. Know-Your-Customer Rules for Food, Grocery and Pharmacy Delivery Service. 
— The service providers shall require its customers, prior to the registration with their mobile 


phone applications, internet websites or other similar platforms, to submit a valid proof of 
identity and residential address. Procedures for verification of identity shall likewise be 
implemented by the service providers. The processing of personal information done in 
accordance with this section shall be fully compliant with the requirements of Republic Act No. 
10173, or the “Data Privacy Act of 2012.”  
 
SECTION 5. Prohibited Acts. — 
 
(a)​Using Another Person’s Personal Information — It shall be unlawful for any person to 
use the personal information of another such as, but not limited to name, address, and 
contact number when registering for any food, grocery, and pharmacy delivery service; 
 
(b)​Cancellation of Confirmed Orders — It shall be unlawful for any person to cancel a 
confirmed order unless such option is specifically allowed by the food, grocery, and 
pharmacy service hired; 
 
(c)​Placing of Hoax Order — It shall be unlawful for any person to: (1) place an order under 
the name of another unless the latter consented to the same; (2) place an order using a 
fictitious name, address, or both; and  
 
(d)​Refusal to Receive Unpaid Order — It shall be unlawful for any person to unjustly refuse 
to receive an order when such order has been placed by him personally or if the order is 
placed by virtue of his authority.  
 
Any person who shall commit any of the prohibited acts as provided for in this section 
shall, upon conviction, be subject to the penalty of arresto mayor and/or fine of an amount not 
exceeding One hundred thousand pesos (P100,000.00) without prejudice to any other available 
remedies under existing laws.  
 
SECTION 6. Separability Clause. — If, for any reason, any section, subsection, clause or term 
of this Act is held invalid or unconstitutional, such parts not affected by such declaration shall 
remain in full force and effect.  
 
SECTION 7. Repealing Clause. — All existing laws, orders, decrees, rules and regulations, or 
parts thereof, inconsistent with the provisions of this Act are hereby amended, modified, or 
repealed accordingly.  
 
SECTION 8. Effectivity. — This Act shall take effect fifteen (15) days after its publication in 
the Official Gazette or in a newspaper of general circulation. 
 


Approved, 
 
 
 
 
 
 
HON. BRIAN DANIEL POE LLAMANZARES, PhD, MNSA 
Representative 
FPJ Panday Bayanihan Party-List