NINETEENTH CONGRESS OF THE 
)
REPUBLIC OF THE PHILIPPINES 
)
First Regular Session 
)
I [jl)!; I ^
tiic HTtni'P
'22 AUG 31 A 8:29
SENATE
s. No. 1234
RKCcIVEOBV,
Introduced by SENATOR JOSEPH VICTOR "JV" □ERCTTO
AN ACT
PROVIDING MEASURES TO PROTECT INDIVIDUALS ENGAGED IN FOOD, 
GROCERY AND PHARMACY DELIVERY SERVICES
EXPLANATORY NOTE
The imposition of lockdowns and quarantines due to the COVID-19 pandemic 
shocked many lifestyle and changed the retail landscape In an Instant. People were 
made to work-from-home, rely on online shopping and food delivery. Indeed, this 
pandemic forced everyone to depend in the online and digital world through different 
online platforms in order to buy our favorite food in a restaurant, to shop for clothes, 
to buy food, pantry Items and other basic necessities, among others. It has become 
part of the new normal that we have foods, groceries, and other essential goods 
delivered to our doorsteps, either through Grab, Lalamove, Foodpanda, and the likes.
Definitely, doing business today has become faster and efficient for both sellers 
and buyers, with all the available online platforms. However, in the middle of all these 
online transactions are the delivery riders who make it happen for all the sellers to 
deliver their products, and for buyers to receive their shopped Items. But along with 
this, there had been many instances that delivery riders fall victims of scammers and 
pranksters. These heartless and unscrupulous people either make fake bookings or 
cancel confirmed orders to the prejudice of the delivery rider.


The proposed measure is one step in safeguarding our delivery riders in their 
everyday work. Under this bill, it shall be prohibited for any food, grocery and 
pharmacy delivery service provider to require advance payment from the rider to fulfill 
the orders. In this way, delivery riders will be protected not to shell out their hard 
earned money to pay for the orders in cases where fake bookings or orders are made. 
Our delivery riders are working with a meager pay to support their families In the 
midst of the dangers of the COVID virus, and making them pay for items that are not 
theirs is not justifiable and acceptable.
Moreover, the measure mandates the delivery service providers to make as a 
requisite for the registration in their platform the submission of a valid proof of Identity 
and address, in order to impede such fake bookings. Furthermore, any person using 
another's personal information, cancelling a confirmed orders, placing hoax or fake 
order, and refusing to receive an unpaid order shall be punishable to a penalty of 
arresto mayor and/or fine of not more than one hundred thousand (Php 100,000.00) 
pesos.
With the growing demand and impact of online deliveries In our daily lives and 
our economy. It Is but proper for the government to prioritize not only for the economic 
sustainability of the industry, but most especially the necessary protection that should 
be accorded to our delivery riders. We oftentimes forget the significance of our 
delivery riders who have been literally the movers of the economy during this global 
crisis.
As we honor our front liners in this battle against COVID-19, we must not fail 
to remember also the contributions of one of our unsung heroes in this pandemic, our 
delivery riders.
In view of the foregoing, the passage of this bill Is earnestly sought.
JOSEPH VICTOR G. EJERCITO


NINETEENTH CONGRESS OF THE) 
REPUBLIC OF THE PHILIPPINES 
)
First Regular Session 
)
SENATE
s. No. 1234
of tl)f ^crv?tngj
‘22 AUG 31 A 8 29
iV:f;3VfeO BY;
Introduced by SENATOR JOSEPH VICTOR G. BERCITO
AN ACT
PROVIDING MEASURES TO PROTECT INDIVIDUALS ENGAGED IN FOOD, 
GROCERY AND PHARMACY DELIVERY SERVICES
Be It enacted by the Senate and the House of Representatives of the Philippines in 
Congress assembled:
1 
SECTION 1. Short Title. - This Act shall be known as "Delivery Riders
2 
Protection Act".
3 
Sec. 2. Definition of Terms. - For purposes of this Act, these terms are defined
4 
as follows:
5 
a) Food, Grocery, and Pharmacy Delivery Service-di form of courier or delivery
6 
service where a person through a mobile phone application, internet website
7 
or any other similar platform orders food, grocery or pharmaceutical Items
8 
from a third-party seller and engages the service of a rider or driver for the
9 
delivery of said order for a fee;
10 
b) Food, Grocery, and Pharmacy Delivery Service Providers or Service
11 
Providers - these are persons or entities who are engaged in the business
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of providing food, grocery and pharmacy delivery services by way of mobile
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phone applications, internet websites or other similar platforms;
14 
c) Delivery Riders or Drivers - regardless of the existing contractual
15 
relationship with the service providers, these are persons who perform the
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delivery services by picking up the ordered Items from the third-party seller,
17 
and delivering the items to the customers who avail of the service;


1 
d) Confirmed Order-there shall be a confirmed order once the customer sends
2 
his confirmation to the delivery rider or driver with respect to the order for
3 
the purchase of food, grocery and/or pharmaceutical Items.
4 
Sec. 3. Prohibition Against Advance Payment - It shall be prohibited for any
5 
food, grocery, and pharmacy delivery service provider to require delivery riders or
6 
drivers to advance any monetary amount for the fulfillment of orders.
7 
In case of cancellation of confirmed orders, the food, grocery, and pharmacy
8 
delivery service provider shall still pay the delivery riders or drivers for the service fee
9 
due them as if the transaction was successful.
10 
In turn, it shall be the duty of service providers to pursue claims for collection
11 
from its cancelling customers.
12 
Any Investigation or inquiry conducted by the service providers on the propriety
13 
or validity of the cancellation shall not affect the right of the riders/drivers to collect
14 
their respective service fee as provided under this Section.
15 
Any food, grocery, and pharmacy delivery service provider who shall be found
16 
to be In violation of the prohibition on requiring monetary advances from delivery
17 
riders or drivers shall, upon conviction, be subject to the penalty of arresto mayor
18 
and/or fine of an amount not exceeding One Hundred Thousand Pesos (Php
19 
100,000.00) and the licenses and permits of said violators shall be revoked. This is
20 
without prejudice to any other available remedies under existing laws.
21 
If the violation Is committed by a corporation, partnership, association, or any
22 
other kind of business entity that may be created by operation of law, the penalty
23 
provided In the next preceding paragraph shall be imposed upon its president,
24 
director, partner or any responsible officer that authorized monetary advances to be
25 
required.
26 
Sec. 4. Know-Your-Customer Rules for Food, Grocery and Pharmacy Delivery
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Service. - The service providers shall require its customers, prior to the registration
28 
with their mobile phone applications, Internet websites or other similar platforms, to
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submit a valid proof of identity and residential address. Procedures for verification of
30 
identity shall likewise be implemented by the service providers. The processing of
31 
personal information done In accordance with this Section shall be fully compliant with
32 
the requirements of Republic Act No. 10173, or the "Data Privacy Act of 2012."


1 
Sec. 5. Prohibited Acts. -
2 
a) Using Another Person's Persona! Information - It shal! be unlawful for any
3 
person to use the personal information of another such as but not limited
4 
to name, address, and contact number when registering for any food,
5 
grocery, and pharmacy delivery service;
6 
b) Cancellation of Confirmed Orders- It shall be unlawful for any person to
7 
cancel a confirmed order unless such option Is specifically allowed by the
8 
food, grocery, and pharmacy delivery service hired;
9 
c) Placing of Hoax Order - It shall be unlawful for any person to: (1) place an
10 
order under the name of another unless the latter consented to the same;
11 
(2) place an order using a fictitious name, address or both; and
12 
d) Refusal to Receive Unpaid Order - It shall be unlawful for any person to
13 
unjustly refuse to receive an order when such order has been placed by him
14 
personally or if the order is placed by virtue of his authority.
15 
Any person who shall commit any of the prohibited acts as provided for in this
16 
Section shall, upon conviction, be subject to the penalty of arresto mayoran6lor fine
17 
of an amount not exceeding One Hundred Thousand Pesos (Php 100,000.00) without
18 
prejudice to any other available remedies under existing laws.
19 
Sec. 6. Repealing Clause. - All laws, presidential decrees, executive orders,
20 
proclamations, rules and regulations, or any part thereof, which are inconsistent with
21 
the provisions of this Act are hereby repealed or modified accordingly.
22 
Sec. 7. Separability Clause. - If any provision or part of this Act, or the
23 
application thereof to any person or circumstance, is held unconstitutional or Invalid,
24 
the remainder of this Act shall not be affected thereby.
25 
' Sec. 8. Effectivity. - This Act shall take effect fifteen (15) days from its
26 
publication in the Official Gazette or in a newspapers of general circulation.
Approved,