Republic of the Philippines 
HOUSE OF REPRESENTATIVES 
Quezon City 
EIGHTEENTH CONGRESS 
Second Regular Session 
HOUSE BILL NO. _______ 
Introduced by HON. JOY MYRA S. TAMBUNTING 
EXPLANATORY NOTE 
With most employees shifting to telecommuting, students to blended learning and private entities 
incorporating the use of digital technologies in their day-to-day operations, internet and cellular 
connectivity have been increasingly becoming vital parts of almost all transactions in our lives. 
The quality of service offered by service providers to date, however, remain poor and riddled with 
service outages, disruptions, and interruptions.   
Considering the importance of this service, it is the duty of the State to take actions towards 
improving the quality of service offered by service providers, and to ensure that subscribers get 
the most of their subscriptions. This measure shall amend Republic Act No. 7925 or the Public 
Telecommunications Policy Act of the Philippines, to require public telecommunication entities 
and internet service providers to institute a refund mechanism to their subscribers (both pre-paid 
and postpaid) who have experienced service outages, disruptions and interruptions.  
On behalf of the people of Parañaque City’s Second District, and for the common good of the 
Filipino people, the approval of the said measure is earnestly sought. 
REP. JOY MYRA S. TAMBUNTING 
2nd District, Parañaque City 
March 23, 2021
2:06 PM 
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Republic of the Philippines 
HOUSE OF REPRESENTATIVES 
Quezon City 
EIGHTEENTH CONGRESS 
Second Regular Session 
HOUSE BILL NO. _______ 
Introduced by HON. JOY MYRA S. TAMBUNTING 
AN ACT 
AMENDING REPUBLIC ACT NO. 7925, OTHERWISE KNOWN AS THE "PUBLIC 
TELECOMMUNICATIONS POLICY ACT OF THE PHILIPPINES", BY REQUIRING PUBLIC 
TELECOMMUNICATIONS ENTITIES AND INTERNET SERVICE PROVIDERS TO 
INSTITUTE A REFUND MECHANISM FOR SERVICE OUTAGES AND DISRUPTIONS 
Be it enacted by the Senate and House of Representatives of the Philippines in Congress 
assembled: 
SECTION 1. Short Title. – This Act shall be known as "Refund for Internet and 
Telecommunications Service Outages and Disruptions Act." 
SECTION 2. A new Section 20-A is hereby added to Republic Act No. 7925, otherwise known as 
the "Public Telecommunications Policy Act of the Philippines", to read as follows:  
SECTION 20-A. REFUNDS FOR INTERNET AND TELECOMMUNICATIONS 
SERVICE 
OUTAGES 
AND 
INTERRUPTIONS. 
- 
(A) 
PUBLIC 
TELECOMMUNICATIONS ENTITIES, INCLUDING INTERNET SERVICE 
PROVIDERS (ISPS), SHALL, ON A PRO-RATED BASIS, PROVIDE A 
REFUND CREDIT TO A CUSTOMER, OR ADJUST A CUSTOMER'S BILL, 
WHO HAS EXPERIENCED A SERVICE OUTAGE OR DISRUPTION FOR AN 
AGGREGATE PERIOD OF TWENTY-FOUR (24) HOURS OR MORE - WITHIN 
A MONTH. THE ISPS AND PUBLIC TELECOMMUNICATIONS ENTITIES 
CONCERNED SHALL NOT REQUIRE THE CUSTOMER TO TAKE ANY 
ACTION IN ORDER TO RECEIVE A REFUND CREDIT OR BILL 
ADJUSTMENT UNDER THIS SECTION. - (B) THE REFUND CREDIT 
GRANTED UNDER THE CIRCUMSTANCES MENTIONED ABOVE SHALL 
LIKEWISE BE GRANTED TO CUSTOMERS SUBSCRIBING TO A SERVICE 
ON A PRE-PAID BASIS. 
SECTION 3. Repealing Clause. – All laws, presidential decrees, executive orders, 
proclamations, rules and regulations, or any part thereof, which are inconsistent with the 
provisions of this Act are hereby repealed or modified accordingly.  
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SECTION 4. Separability Clause. – If any provision or part of this Act, or the application 
thereof to any person or circumstance, is held unconstitutional or invalid, the remainder of this 
Act shall not be affected thereby.  
SECTION 5. Effectivity Clause. – This Act shall take effect fifteen (15) days from Its 
publication in the Official Gazette or In at least two (2) newspapers of general circulation. 
Approved,