Republic of the Philippines 
HOUSE OF REPRESENTATIVES 
Quezon City 
NINETEENTH CONGRESS 
First Regular Session 
HOUSE BILL NO. _______ 
Introduced by HON. GUS S. TAMBUNTING 
AN ACT AMENDING REPUBLIC ACT NO. 7925, OTHERWISE KNOWN AS THE 
"PUBLIC TELECOMMUNICATIONS POLICY ACT OF THE PHILIPPINES", BY 
REQUIRING PUBLIC TELECOMMUNICATIONS ENTITIES AND INTERNET 
SERVICE PROVIDERS TO INSTITUTE A REFUND MECHANISM FOR SERVICE 
OUTAGES AND DISRUPTIONS 
EXPLANATORY NOTE 
With most employees shifting to telecommuting, students to blended learning, and private 
entities incorporating the use of digital technologies in their day-to-day operations, 
internet, and cellular connectivity have been increasingly becoming vital parts of almost 
all transactions in our lives. The quality of service offered by service providers to date, 
however, remains poor and riddled with service outages, disruptions, and interruptions.   
Considering the importance of this service, the State must take action towards improving 
the quality of service offered by service providers and ensure that subscribers get the 
most out of their subscriptions. This measure shall amend Republic Act No. 7925 or the 
Public Telecommunications Policy Act of the Philippines, to require public 
telecommunication entities and internet service providers to institute a refund mechanism 
for their subscribers (both pre-paid and postpaid) who have experienced service outages, 
disruptions, and interruptions.  
On behalf of the people of Parañaque City’s Second District, and for the common good 
of the Filipino people, the approval of the said measure is earnestly sought. 
REP. GUS S. TAMBUNTING 
2nd District, Parañaque City 
September 19, 2022
1:30 pm
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Republic of the Philippines 
HOUSE OF REPRESENTATIVES 
Quezon City 
NINETEENTH CONGRESS 
First Regular Session 
HOUSE BILL NO. _______ 
Introduced by HON. GUS S. TAMBUNTING 
AN ACT AMENDING REPUBLIC ACT NO. 7925, OTHERWISE KNOWN AS THE 
"PUBLIC TELECOMMUNICATIONS POLICY ACT OF THE PHILIPPINES", BY 
REQUIRING PUBLIC TELECOMMUNICATIONS ENTITIES AND INTERNET 
SERVICE PROVIDERS TO INSTITUTE A REFUND MECHANISM FOR SERVICE 
OUTAGES AND DISRUPTIONS 
Be it enacted by the Senate and House of Representatives of the Philippines in Congress 
assembled: 
SECTION 1. Short Title. – This Act shall be known as the "Refund for Internet and 
Telecommunications Service Outages and Disruptions Act." 
SECTION 2. A new Section 20-A is hereby added to Republic Act No. 7925, otherwise 
known as the "Public Telecommunications Policy Act of the Philippines", to read as 
follows:  
SECTION 
20-A. 
REFUNDS 
FOR 
INTERNET 
AND 
TELECOMMUNICATIONS SERVICE OUTAGES AND INTERRUPTIONS. 
-
(A) PUBLIC TELECOMMUNICATIONS ENTITIES, INCLUDING
INTERNET SERVICE PROVIDERS (ISPS), SHALL, ON A PRO-RATED
BASIS, PROVIDE A REFUND CREDIT TO A CUSTOMER, OR ADJUST
A CUSTOMER'S BILL, WHO HAS EXPERIENCED A SERVICE OUTAGE
OR DISRUPTION FOR AN AGGREGATE PERIOD OF TWENTY-FOUR
(24) HOURS OR MORE - WITHIN A MONTH. THE ISPS AND PUBLIC
TELECOMMUNICATIONS 
ENTITIES 
CONCERNED 
SHALL 
NOT
REQUIRE THE CUSTOMER TO TAKE ANY ACTION TO RECEIVE A
REFUND CREDIT OR BILL ADJUSTMENT UNDER THIS SECTION. - (B)
THE REFUND CREDIT GRANTED UNDER THE CIRCUMSTANCES
MENTIONED 
ABOVE 
SHALL 
LIKEWISE 
BE 
GRANTED 
TO
CUSTOMERS SUBSCRIBING TO A SERVICE ON A PRE-PAID BASIS.
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SECTION 3. Repealing Clause. – All laws, presidential decrees, executive orders, 
proclamations, rules, and regulations, or any part thereof, which are inconsistent with the 
provisions of this Act are hereby repealed or modified accordingly.  
SECTION 4. Separability Clause. – If any provision or part of this Act, or the application 
thereof to any person or circumstance, is held unconstitutional or invalid, the remainder 
of this Act shall not be affected thereby.  
SECTION 5. Effectivity Clause. – This Act shall take effect fifteen (15) days from Its 
publication in the Official Gazette or at least two (2) newspapers of general circulation. 
Approved,