EIGHTEENTH CONGRESS OF THE) 
REPUBLIC OF THE PHILIPPINES ) 
Second Regular Session 
)
SENATE
V;0:^'(£?f;:cc uf t!)'* &. i.
20 JUL -8 All 54
1677
Introduced by Senator ManueL"Lito" M. Lapid
AN ACT
PROVIDING MEASURES TO PROTECT INDIVIDUALS ENGAGED IN FOOD 
AND GROCERY DELIVERY SERVICES
EXPLANATORY NOTE
The cpviD-19 pandemic has forced most of us to stay at home as much as 
possible and avoid crowded places that we normally visit such as restaurants, fast 
food outlets, supermarkets and groceries. One of the various front-liners who took the 
risk and continued working and providing for our needs during the time of community 
quarantine and lockdown are the delivery riders of food and grocery delivery service 
applications.
Unfortunately, these delivery riders have recently been exposed to unjustified 
cancellation of orders or even to instances of "no-show" customers, despite the fact 
that they have already advanced or paid the ordered items. These fraudulent acts 
result to a waste of time and money on the part of the delivery riders. To make matters 
worse, some of these cancelling customers cannot be traced and be held for collection 
as they use fake names and/or addresses.1
To provide adequate protection to delivery riders/drivers, this proposed 
measure aims to require food and grocery delivery service providers to establish a 
mandatory reimbursement scheme for cancellation of orders. Reimbursement of the 
full amount of cancelled orders must be made within one day from cancellation. To 
facilitate collection against cancelling customers, this bill also requires the
https://newsinfo.inquirer.net/l 240010/grab-philippines-on-suspended-accounts


implementation of Know-Your-Customer (KYC) rules which will entail the submission 
and verification of proof of identity and residential address, subject to compliance with 
the Data Privacy Act of 2012. This bill also penalizes repeated acts of unjustified 
cancellation of confirmed orders for the delivery of food and/or grocery items when 
the same has already been paid by the Delivery Rider/Driver, for at least three (3) 
times in a period of one (1) month - with a prison sentence of arresto mayor (one 
month and one day to six months) and/or a fine of an amount not exceeding Php 
100,000. Failure of the food and grocery deliver service providers to set up the 
reimbursement scheme is likewise penalized with a fine not exceeding Five Hundred 
Thousand Pesos (Php 500,000.00) and double the amount of money not reimbursed 
to their Delivery Riders/Drivers.
In view of this, early passage of this bill is sought.
[ANUEL"LITO" M. LAPID
Senator


EIGHTEENTH CONGRESS OF THE) 
REPUBLIC OF THE PHILIPPINES ) 
Second Regular Session 
)
cf t:;1.* 
,?,iv
SENATE
20 JUL -8 AH 54
Introduced by Senator Manuel "Lito" M. Lapid
AN ACT
PROVIDING MEASURES TO PROTECT INDIVIDUALS ENGAGED IN FOOD 
AND GROCERY DELIVERY SERVICES
Be It enacted by the Senate and the House of Representatives of the Philippines 
In Congress assembled:
1 
SECTION 1. Short Title. - This Act shall be known as "'Food and Grocery
2 
Delivery Services Protection Act'.
3
4 
Section 2. Definition of Terms. - For purposes of this Act, these terms are
5 
defined as follows:
6 
a) Food and Grocery Delivery Service - a form of courier or delivery service where
7 
a person through a mobile phone application, internet website or any other
8 
similar platform orders food or grocery items from a third-party seller and
9 
engages the service of a rider or driver for the delivery of said order for a fee;
10 
b) Food and Grocery Delivery Service Providers - these are persons or entities
11 
who are engaged in the business of providing food and grocery delivery services
12 
by way of mobile phone applications, internet websites or other simiiar
13 
piatforms;
14 
c) Delivery Riders or Drivers - regardless of the existing contractuai relationship
15 
with the service providers, these are persons who perform the delivery services


1
2
3
4
5
6
7
8
9
10 
11 
12
13
14
15
16
17
18
19
20 
21 
22
23
24
25
26
27
28
29
30
31
by picking up the ordered items from the third-party seiier, advancing the 
payment for such items and deiivering the items to the customers who avaii of 
the service;
d) Confirmed Order - there shaii be a confirmed order once the customer sent his 
confirmation to the Deiivery Rider with respect to the order for the purchase of 
food and/or grocery items.
Section 3. Mandatory Reimbursement Scheme In Favor of Delivery 
Riders/Drivers. - The Service Providers shaii estabiish a reimbursement scheme in 
favor of deiiver riders/drivers covering the entire amount of money advanced to 
purchase the ordered items, in case of canceiiation of confirmed orders. 
Reimbursement to the riders/drivers shaii occur within one (1) day from canceiiation.
In turn, it shaii be the duty of Service Providers to pursue ciaims for coiiection 
from its canceiiing customers.
Any investigation or inquiry conducted by the Service Providers on the propriety 
or vaiidity of the canceiiation shaii not affect the right of the riders/drivers to 
reimbursement under this Section.
Section 4. Know-Your-Customer Rules for Food and Grocery Delivery Service. 
- The Service Providers shaii require its customers, prior to the registration with their 
mobiie phone appiications, internet websites or other simiiar piatforms, to submit a 
vaiid proof of identity and residentiai address. Procedures for verification of identity 
shaii iikewise be impiemented by the Service Providers. The processing of personai 
information done in accordance with this Section shaii be fuiiy compiiant with the 
requirements of Repubiic Act No. 10173, or the "Data Privacy Act of 2012."
Section 5. Prohibited Acts. - (a) Any Customer who commits repeated acts of 
unjustified canceiiation of confirmed orders for the deiivery of food and/or grocery 
items when the same has aiready been paid by the Deiivery Rider/Driver, for at ieast 
three (3) times in a period of one (1) month, shaii, upon conviction, be subject to the 
penaity of arresto mayor and/or fine of an amount not exceeding One Hundred


1
2
3
4
5
6
7
8
9
10 
11 
12
13
14
15
16
17
18
19
20 
21 
22
23
24
25
26
27
28
29
30
31
Thousand Pesos (Php 100,000.00). This is notwithstanding the reimbursement made 
by the Service Provider to the Deiivery Rider/Driver.
Fuii reimbursement made by the customer either to the Deiivery Rider/Driver 
or to the Service Provider, within one (1) day from canceiiation, shaii be considered 
as an exception to this prohibited act.
(b) Within one (1) month from the effectivity of this Act, any Service Provider 
who faiis to estabiish the reimbursement scheme mandated by Section 3 hereof shaii 
be iiabie for a fine not exceeding Five Hundred Thousand Pesos (Php 500,000.00) and 
doubie the amount of money not reimbursed to their Deiivery Riders/Drivers. Any 
newiy established Service Provider subsequent to the effective of this Act shall also 
Incur the same penalty for failure to establish the reimbursement scheme prior to its 
commencement of operations.
Section 6. Implementing Rules and Regulations. - Within sixty (60) days from 
the effectivity of this Act, the Department of Trade and Industry, Data Privacy 
Commission and other relevant government agencies and stakeholders, shall issue the 
necessary rules and regulations to implement the provisions of this Act.
Section 7. Repealing Clause.—All laws, presidential decrees, executive orders, 
proclamations, rules and regulations, or any part thereof, which are inconsistent with 
the provisions of this Act are hereby repealed or modified accordingly.
Section 8. Separability Clause. - If any provision or part of this Act, or the 
application thereof to any person or circumstance, is held unconstitutional or Invalid, 
the remainder of this Act shall not be affected thereby.
Section 9. Effectivity Clause.—This Act shall take effect fifteen (15) days from 
its publication in the Official Gazette or in at least two (2) newspapers of general 
circulation.
Approved,