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Republic of the Philippines Se EceIvED'
HOUSE OF REPRESENTATIVES THE
Quezon City ea

2
18TH CONGRESS
First Regular Session

HOUSE BILL NO. 988

Introduced by Representative MICHAEL L. ROMERO

EXPLANATORY NOTE

In the Republic of the Philippines, it is imperative that all telecommunications
company or service providers adhere and comply to the rights and welfare of
its consumers/ subscribers.

This includes and is not in any way limited to: quality services, resources
management, service regulation, penalties-sanctions and dispute
resolution.

This shall cover all electronic communications and transactions.

This House Bill seeks to promote the rights and interests of the
consumer/subscriber, to foster the general welfare and to establish the
correct standards of conduct for all business and industry.

‘Towards this end, the State shall implement measures to achieve these noble
objectives.

assage of this bill is earnestly requested.

(CHAEL L. ROMERO Ph.D.


Republic of the Philippines
HOUSE OF REPRESENTATIVES
Quezon City

18TH CONGRESS
First Regular Session

HOUSE BILL NO. 988

introduced by Representative MICHAEL L. ROMERO

AN ACT

MANDATING ALL TELECOMMUNICATIONS COMPANY (SERVICE
PROVIDER} TO PROVIDE ALL SUBSCRIBERS A COPY OF THE
SANCTIONS MADE TO THEIR AGENTS/PERSONNEL WHO
WHERE INVOLVED IN ACTS OF TAMPLRING, SABOTAGE AND
ALL OTHER FRAUDULENT SCHEMES, TO UPHOLD
CONSUMER PROTECTION, PROVIDING PENALTIES AND
SANCTIONS, AND FOR OTHER PURPOSES

Be it enacted by the Senate and House of Representatives of the Philippines in
Congress assembled:

SECTION 1. DECLARATION OF POLICY - it is hereby declared a policy
of the state to:

a. Promote the interests of the consumers/subscribers ;

b. Foster the general ‘velfare and create acceptable standards of
protocol for all business and industries ;

c. Defend against all forms of deception, unfair and unethical practices
and schemes ;

d. Facilitate the proper implementation of the rights of the
consumer/subscriber ; and

e. Hasten the imposition of all existing policies and guidelines of the
RA7394 (Consumer act of the Philippines).


SECTION 2. PROVIDING ALL SUBSCRIBERS A COPY OF THE
SANCTIONS MADE TO THEIR AGENTS/ PERSONNEL:

a. All teleconmunications company / service provider shall be
mandated to provide all subscribers a copy of the sanctions made to
their agents/personnel who were involved in acts of tampering,
sabotage and all other fraudulent schemes;

b. This prohibition shall apply to all postpaid subscriptions under a
service contract, regardless of the duration of its contract;

c. This prohibition shall apply regardless of the tenure of the contract
consummated by the subscriber; and

d. Sanctions shall be executed and delivered immediately; upon the
justification and acknowledgement of the tampering, sabotage and
all other fraudulent schemes.

SECTION 3. PENALTIES AND SANCTIONS:
For every violation of this act; or for every failure to comply with;

The Telecommunications company/Service provider shall pay a fine of not
less than Two hundred thousand pesos (P200,000.00) for the first offense; a
fine of not less than Five hundred thousand pesos (P500,000.00) for the
second offense.

In case of subsequent offenses;

The penalty shall be a fine of not less than One million pesos
(P1,000,000.00), and revocation of the franchise to operate.

SECTION 4. TRANSITORY PROVISION- Existing industries,
businesses and offices affected by the implementation of this Act shall
be given six (6) months transitory period from the effectivity of the IRR
or such other period as may be determined, to comply with the

requirements of this Act.


SECTION 5. IMPLEMENTING RULES AND REGULATIONS - The
departments and agencies charged, to be led by the Bureau of
Communication Services (BCS) of the PCOO, Department of Trade and
Industry (DTI), Department of Information and Communications
Technology (DICT) and the National Telecommunication Commission
(NTC) with carrying out the provisions of this Act, shall within sixty (60)
days after the effectivity of this Act, formulate the necessary rules and
regulations for its effective implementation.

SECTION 6. REPEALING CLAUSE - All laws, decrees, executive orders,
rules and regulations, or parts thereof inconsistent with the provisions
of this Act are hereky repealed or modified accordingly.

SECTION 7. SEPARABILITY CLAUSE - If, for any reason, any section
or provision of this Act is heid unconstitutional or invalid, the other
sections or provisions hereof shall not be affected thereby.

SECTION 8. EFFECTIVITY CLAUSE - This Act shall take effect after
fifteen (15) days from its publication in the Official Gazette or in at least
two (2) national newspapers of general circulation whichever comes

earlier.

Approved,