SIXTEENTH CONGRESS OF THE REPUBLIC) 
OF THE PHILIPPINES 
) 
First Regular Session 
) 
SENATE 
Senate Bill No. 
12 8 
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INTRODUCED BY SEN. JINGGOY EJERCITO ESTRADA 
EXPLANATORY NOTE 
Article XIII, Section 3 of the Philippine Constitution provides that: 
"The State shall afford full protection to labor, local and overseas, 
organized and unorganized, and promote full employment and equal 
employment opportunities for all. It shall guarantee the rights of all workers 
to self-organization, collective bargaining and negotiations, and peaceful 
oonoerted aotivities, inoluding the right to strike in aooordanoe with law. 
They shall be entitled to security of tenure, humane conditions of work, 
and a living wage. They shall also participate in policy and decision-
making processes affecting their rights and benefits as may be provided 
by law." 
The business process outsourcing (BPO) industry has been described as a 
sunshine industry in the Philippines. 
It is one of the fastest growing and dynamic 
industries in the world now with an estimated global market worth of almost US$200 
billion. In Asia, the Philippines emerged as one of the major players in the BPO industry 
and this is expected to continue and grow in the coming years considering the country's 
financial attractiveness, low telecom costs, cheap cost of labor, the quality of Filipino 
workforce who are highly-skilled and English-proficient as well as a large pool of 
suitable labor at the entry level. 
Accordingly, the BPO industry has also become the Philippines' largest job 
provider in the private sector. 
Per the Business Processing Association of the 
Philippines (BPAP), the BPO industry has generated more than US$I1 billion in revenue 
and more than 700,000 in employment in 2011. 
But while the BPO sector gives us all of these benefits, there is an urgent need to 
balance the legitimate business interests of BPO industries with the labor rights of 
employees. 
Of late, there have been perSistent reports of violations by several BPO 
industries of laws and regulations on minimum wage, working hours, service incentives 
and benefits, employment facilities, freedom of association, among others. Other 


pressing concerns have likewise come to light regarding health, security threats and 
harassments experienced by BPO workers specially night-shift workers. 
In view of the foregoing, approval of this bill is earnestly sought. 
Senator 


SIXTEENTH CONGRESS OF THE REPUBLIC) 
. OF THE PHILIPPINES 
) 
First Regular Session 
) 
SENATE 
1:)8 
Senate Bill No. _=..:.;:-:...=.... 
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'13 
JUL -1 P 1 :54 
INTRODUCED BY SEN. JINGGOY EJERCITO ESTRADA 
AN ACT 
PROVIDING FOR THE PROTECTION OF WORKERS IN THE BUSINESS PROCESS 
OUTSOURCING (BPO) INDUSTRY 
Be it enacted by the Senate and the House of Representatives of the Philippines 
in Congress assembled: 
SECTION 1. Short Title. " This Act shall be known as the "Magna Cana for 
SPO Workel$ Act of 2013". 
SEC. 2. Declaration of Policy. (a) It is the policy of the State to afford full 
protection to labor, local and overseas, organized and unorganized, and promote full 
employment and equal employment opportunities for all. 
(b) 
The State shall guarantee the rights of all workers to self-organization, 
collective bargaining and negotiations, and peaceful concerted activities, 
including the right to strike In accordance with law. They shall be entitled 
to security of tenure, humane conditions of work, and a living wage. They 
shall also participate in policy and decision-making processes affecting 
their rights and benefits as may be provided by law, 
(c) 
Af. ~ Pl'lrty to the Intern~tiqnl'll L~bor Qrg~miZ!'ltion Convention concerning 
Freedom of Association and Protection of the Right to Organize, the State 
affirms that workers, without distinction whatsoever, shall have the right to 
establish and, subject only to the rules of the organization concerned, to 
join organizations of their own choosing without previous authorization, 
SEC. 3. Definition of Terms. , As used in this Act, the term: 
(a) 
"Business Process Outsourcing" or "BPO" refers to the transfer of an 
erganizatien's nen-eere preeesses te a third-party whe uses an infeffflatien 
technology based service delivery, and in turn manages the selected 
process based on defined and measurable performance criteria; 
(b) 
"Call center" is a type of BPO and refers to a centralized office for receiving 
and transmitting requests by telephone or Internet. Call center operations 
include, but are not limited'to, the granting of incoming product support, 
information inquiries from consumers, and outgoing calls for telemarketing, 
clientele, product services, and debt collection; 


(c) 
"SPO worker/employee" shall refer to any person employed in a SPO 
industry either in a temporary/probationary or permanent capacity; 
(d) 
"D!'!partm!'!nt" shall r!'!f!'!r to thf:l D!'!partm!'!nt of Labor and Employmf:lnt; 
(e) 
"Secretary" shall refer to the Secretary of Labor and Employment; 
SEC. 4. Rights of BPO Workers / Employees. - SPO workers / employees 
shall enjoy the following rights: 
(a) 
The right to organize and join labor organizations; 
(b) 
The right to a safe and healthy working environment which will facilitate 
optimal physical and mental health in relation to their work; 
(c) 
BPO workers / employees shall have at least a one (I) hour continuous 
meal break in the middle of every eight (8) hour shift; 
(d) 
The right to privacy of SPO workers / employees shall be respected. The 
monitoring of personal phone calls shall nat be aUawea, ana in the event 
that their official phone conversations are monitored, they must be 
informed of this at all times prior to the start of the monitoring process; 
(e) 
For workers I employees working in the night shift, they shall have the 
right to stay in a comfortable resting area within the employer's premises 
until daybreak to ensure their safety; 
(f) 
The right to be informed of the tf:lrms gnd conditions Qf their contract. 
SEC. 5. Duties of Employers in the Industry. - It is the duty of BPO companies 
engaged in business in the Philippines to observe the following: 
(a) 
Establish and maintain a safe and healthy working environment which will 
facilitate optimal physical and mental health in relation to the work of 
workers / employees; 
(b) 
Monitoring software should not be used to unduly pressure employees and 
should not impose an oppressive working environment; 
(c) 
Employers should incorporate regular rest breaks and changes in activity for 
all display screen equipment users; 
(d) 
They are required to carry out risk assessments and to remove monotonous 
work ilnd work ilt a prf:l-determined rate when designing tasks whenever 
possible; 
(e) 
All BPO companies shall inform their prospective recruits that they can have 
their contract explained to them free of charge at the BPO Help Desk of the 
Department"of Labor and Employment; 
SEC. 6. BPO Help Desk. - There shall be a BPO Help Desk at the national and 
regional offices of the Department of Labor and Employment. It shall be equipped to 
advise employees or prospective employees of BPO companies of the terms and 


conditions of their employment when presented with a copy of the contract. It shall also 
inform employees of the proper procedure in filing complaints for .violation of this Act. 
SEC. 7, Grievance Mechanism. - There shall be a mechanism in ev!')ry 
company for the adjustment and resolution of grievances arising from the interpretation 
and enforcement of employment contracts and company personnel policies. This shall 
not require the prior existence of a collective bargaining agreement for the mechanism 
to be put in place. 
SEC. 8. Jurisdiction. - The Labor Arbiter shall have primary and exclusive 
jurisdiction to hear and decide within thirty (30) calendar days after the submission of 
the case by the parties for decision without extension, even in the absence of 
stenographic notes, cases involving all workers in the SPO industry as provided for 
under Article 217 of the Labor Code. 
SEC. 9. Application to Other Sectors of the BPO Industry. - The provisions of 
this Act shall apply to other areas of the BPO industry whenever applicable. 
SEC. 10. Annual Report to Congress. - The Secretary shall submit a report 
within one year from the implementation of this Act, and every year thereafter, on the 
improvement in the working conditions and attrition rate in the BPO industry. 
SEC. 11. Implementing Rules and Regulations. - The Secretary shall 
formulate and disseminate the Implementing Rules and Regulations of this Act. 
SEC. 12. Separability Clause. - If any provision or part hereof is held invalid or 
unconstitutional, the remainder of the law or the provision not otherwise affected shall 
remain valid and subsisting. 
SEC. 13. Repealing Clause. - Any law, preSidential decree or issuance, 
executive order, letter of instruction, administrative order, rule or regulation contrary to 
or inconsistent with, the provisions of this Act is hereby repealed, modified, or amended 
accordingly. 
SEC. 14. Effectivity Clause. - This Act shall take effect fifteen (15) days after its 
publication in at least two (2) newspapers of general circulation. 
Approved,