NINETEENTH CONGRESS OF THE 
)
REPUBLIC OF THE PHILIPPINES 
)
First Regular Session 
)
SENATE
S. No. 1 385
Senate
*22 OCT 13
Introduced by Senator Robinhood Padilla
AN ACT
PROVIDING MEASURES TO PROTECT INDIVIDUALS ENGAGED IN
DELIVERY SERVICES
EXPLANATORY NOTE
Online marketplaces have expanded economic activities and job opportunities 
in the country. Amid movement restrictions brought about by the COVID-19 pandemic, 
online retail sales grew dramatically, capping a share of 19% in 2020 from 16% of the 
total retail sales globally (United Nations Conference on Trade and Development, 
2021).
These delivery platforms have successfully emerged because they transform 
the accessibility, timeliness, and efficiency in providing essential services and goods. 
Central to these business models are delivery drivers or riders who put value and 
function to online retail by facilitating the physical delivery of goods.
While the boost of employment opportunities has been a vital economic mover, 
riders are at a disadvantage amid various issues in online transactions such as 
cancellation of confirmed orders, hoax orders, and customer refusal to receive unpaid 
orders.
Based on the survey of the Institute for Labor Services (2021), ninety percent 
(90%) out of 100 food and service delivery riders have experienced "canceled" food 
orders or package delivery requests. For such cancellations, a rider spends an average 
of P441.14 sourced from their own pockets.
The predicament of our food and delivery service workers from unjustified 
cancellation and hoax orders amid the soaring fuel prices has put them in a very


challenging state. To make matters worse, the drivers are left with no recourse in 
some instances as the perpetrator uses fraudulent means such as fake names and 
contact details.
The proposed measure ensures that riders are paid in full by the delivery service 
provider in cases wherein there is a cancellation of confirmed orders. More so, it 
mandates proper customer registration with mobile phone applications, websites, or 
other platforms by providing valid proof of identity and residential address. Lastly, it 
is paramount that we provide penal provisions that will aim to deter the fraudulent 
use of personal information, placing of hoax orders, and similar acts that have 
burdened the already Impoverished delivery riders.
In light of the foregoing, the passage of this bill is most earnestly sought.
OBINHOOD PADILLA
Senator


NINETEENTH CONGRESS OF THE 
REPUBLIC OF THE PHILIPPINES 
First Regular Session
)
SENATE
S. No. 1385
of ti)f ifrrfirrftsrjji
*22 OCT 13^
RECEIVED BY:
Introduced by Senator Robinhood Padilla
AN ACT
PROVIDING MEASURES TO PROTECT INDIVIDUALS ENGAGED IN
DELIVERY SERVICES
Be it enacted by the Senate and House of Representatives of the Philippines in 
Congress assembled:
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Act".
Section 1. Short Title. - This Act shall be known as "Delivery Services Protection
Sec. 2. Definition of Terms. - As used in this Act:
a) Delivery Service refers is a service in the form of courier or delivery 
utilized by a person by accessing a mobile phone application, internet 
website, or any other similar platform to buy food, grocery, 
pharmaceutical, and other items from a third-party seller and engages 
the service of a rider or driver for a fee for the delivery of the purchased 
item to the buyer. This definition includes a service utilized by a person 
for purposes of delivering an item from a person to a recipient;
b) Item refers to the subject of the delivery referred to in the preceding 
definition;
c) Delivery Service Provider refers to a person or entity who engages in 
the business of delivery service;
d) Delivery Rider or Driver refers to a person engaged by the delivery 
service provider, regardless of the existing contractual relationship with 
the service providers, to deliver the item referred to in paragraph a by


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receiving the ordered items from the third-party seller, and delivering
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them to the recipient; and
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e) Confirmed Order refers to the confirmation of an order by a person
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either directly to the delivery rider or driver or in the application,
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website, or platform of the delivery service provider.
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Sec. 3. Payment of Compensation. - A delivery rider or driver is entitled to be
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paid in full on the agreed compensation on the service rendered on the item delivered
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referred to in Section 2 (a).
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Sec. 4. Canceiiation of Confirmed Orders. - The delivery service provider shall
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pay in full the rider or driver within the same day when a person cancels a confirmed
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order without prejudice to recovering the amount paid to the latter. The delivery
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service provider is not excused to pay the rider or driver on account of a pending
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investigation.
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Sec. 5. Customer Registration. - The delivery service providers shall require its
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customers, prior to the registration with their mobile phone applications, internet
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websites, or other similar platforms, to submit a valid proof of identity and residential
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address. Procedures for verification of identity and residential address. Procedures for
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verification of identity shall likewise be implemented by the delivery service providers.
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Provided, That the processing of personal information pursuant to this section shall be
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compliant with the requirements of Republic Act No. 10173, or the "Data Privacy Act
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of 2012."
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Sec. 6. Prohibited Acts. - Any person who shall commit any of the following
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prohibited acts shall suffer the penalty of three (3) months imprisonment and/or a fine
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not exceeding One Hundred Thousand pesos (P100,000.00) without prejudice to any
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other available remedies under existing laws:
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a) Any act in violation of Section 4 of this Act;
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b) Using Another Person's Persona! Information. It shall be unlawful for
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any person to use the name, address, or contact number of another
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when registering with a delivery service provider;
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c) Placing of Hoax Order. It shall be unlawful for any person to place an
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order using a fictitious name, address, or contact number; and


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d) Refusal to Receive Unpaid Order. It shall be unlawful for any person to
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unjustly refuse to receive an order when such order has been placed
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by him/her personally or if the order is placed by virtue of his/her
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authority.
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Licenses and permits of any delivery service provider shall be revoked upon
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performing the prohibited acts falling under paragraph (a) of this Section.
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If the prohibited act is committed by a corporation, partnership, association, or
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any other kind of business entity that may be created by operation of law, the penalty
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provided in this section shall be imposed upon the officers or employees who have
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committed the violation.
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Sec. 7. Repealing Clause. - All laws, presidential decrees, executive orders,
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presidential proclamations, rules, and regulations, or parts thereof contrary to or
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inconsistent with this Act are hereby repealed, superseded, or modified accordingly.
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Sec. 8. Separability Clause. - Any portion or provision of this Act that may be
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declared unconstitutional or invalid shall not have the effect of nullifying other portions
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or provisions hereof, as long as such remaining portions or provisions can still subsist
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and be given effect in their entirety.
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Sec. 9. Effectivity. - This Act shall take effect fifteen (15) days after its complete
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publication in the Official Gazette or in at least two newspapers of general circulation.
Approved,