Republic of the Philippines 
HOUSE OF REPRESENTATIVES 
Constitution Hills, Quezon City 
NINETEENTH CONGRESS 
First Regular Session 
House Bill No._____ 
________________________________________________________________ 
Introduced by: REPRESENTATIVE EDWIN L. OLIVAREZ 
“AN ACT PROVIDING PROTECTION TO INDIVIDUALS ENGAGED IN THE FOOD 
AND GROCERY DELIVERY SERVICES” 
EXPLANATORY NOTE 
It is apparent that food and grocery delivery services have made ordering 
easier for its users. The convenience brought about by these service providers have 
been invaluable during this time when restaurants and supermarkets have become 
very much less accessible to the public. Most of these delivery services utilize delivery 
riders who pay the orders using their own money and later on be reimbursed upon 
delivery to the customers. Considering the convenience that these services provide 
to the public, it is no surprise that their services have been utilized by a lot of people. 
However, some people have been unscrupulously availing of the services of 
these providers only to cancel their orders leaving the delivery riders in a problematic 
situation where they have shelled out their own money and cannot be reimbursed 
anymore. Many incidents of this kind have been circulating in social media and it is 
clear that the interest of these delivery riders and the food and grocery delivery 
services have to be protected. 
This Bill is aimed to provide protection to individuals engaged in food and 
delivery services by penalizing certain acts that prove to be unwarranted for these 
individuals. 
In view of the foregoing, the passage of this Bill is earnestly sought. 
EDWIN L. OLIVAREZ 
February 15, 2023
5:25 pm
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Republic of the Philippines 
HOUSE OF REPRESENTATIVES 
Constitution Hills, Quezon City 
NINETEENTH CONGRESS 
First Regular Session 
House Bill No._____ 
________________________________________________________________ 
Introduced by: REPRESENTATIVE EDWIN L. OLIVAREZ 
“AN ACT PROVIDING PROTECTION TO INDIVIDUALS ENGAGED IN THE FOOD 
AND GROCERY DELIVERY SERVICES” 
Be it enacted in the Senate and the House of Representatives of the Republic of the 
Philippines in Congress assembled: 
SECTION 1. Short Title - This Act shall be known as the " Food and Delivery 
Services Protection Act." 
SECTION 2. Definition of terms. — 
a. Confirmed Order refers to an order of food and/or grocery item by a customer
who has sent his/her confirmation to the delivery rider.
b. Customer refers to any person, individual, group of individuals, business
establishment, partnership, association, and corporation availing the services
of food and grocery delivery services under their name or through another
person for their benefit;
c. Delayed Delivery refers to a delay of ordered food or grocery items for at least
one (1) hour from the expected time of arrival given by the delivery rider upon
confirmation of order;
d. Delivery Riders refer to persons who directly advance and deliver food and/or
grocery items on behalf of the food and grocery delivery service providers and
in favor of customers;
e. Food and Grocery Delivery Services refer to services where the service
provider buys food and grocery items from a third-party seller and provides
an advanced payment for said purchase for a fee; and
f.
Food and Grocery Delivery Service Providers refer to persons or entities
who are engaged in the business of food and grocery services by way of mobile
and internet software applications, internet, or other similar platforms. Online
marketplaces are excluded from the foregoing definition.
SECTION 3. Prohibited Acts. — It shall be unlawful for any person to engage 
in the following acts: 
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a. Unless otherwise provided in this Act, it shall be unlawful for any customer 
to cancel confirmed orders for the delivery of food and/or grocery items 
when the said items have already been paid for by the delivery rider or is 
already in the possession of the delivery rider or otherwise in transit to the 
customer. This also covers instances wherein customers order food and/or 
grocery items for the purpose of pranking or those who have no genuine 
intention of availing services which may cause any undue stress and 
damage to the delivery riders and their corresponding service providers; 
 
b. It shall be unlawful for any customer to shame, demean, embarrass, or 
humiliate delivery riders across any platform. 
 
SECTION 4. Exceptions. — The following shall be considered as the 
exceptions from the prohibited cancellation of confirmed orders mentioned in Section 
3, paragraph (a): 
 
a. When the customer uses credit card services as a mode of reimbursement 
and grocery delivery service provider notwithstanding any cancellation; 
Provided that, the customer remits to the food and delivery service provider 
any such reimbursement and payment as a pre-condition for the 
cancellation of order; and 
 
b. When the customer is notified by the delivery rider or the service provider 
of the impending delay and such delay was not caused by the fault or 
negligence of the delivery rider. 
 
SECTION 5. Penalties. - Violation of the prohibited acts under Section 3 shall 
be accorded the following penalties: 
 
a. Violation of Section 3 (a) shall be punishable by imprisonment of not less 
than one (1) month but not more than six (6) months or a fine of not less 
than FIVE THOUSAND PESOS (Php5,000.00) but not more than FIFTY 
THOUSAND PESOS (Php50,000.00), or both at the discretion of the court; 
 
b. Violation of Section 3 (b) shall be punishable by imprisonment of not less 
than one (1) month but not more than six (6) months or a fine of not less 
than ONE THOUSAND PESOS (Php1,000.00) but not more than FORTY 
THOUSAND PESOS (Php40,000.00), or both at the discretion of the court; 
 
SECTION 6. Role of Food and Grocery Delivery Service Providers. - In 
case of violation of this Act, the service provider shall reimburse the delivery riders 
for all amounts of money advanced by the delivery riders resulting from the cancelled 
order within twenty (24) hours from the unlawful cancellation. 
 
SECTION 7. Mandatory requirement for proof of identity and residential 
address. - The food and delivery service provider shall require its customers to 
submit a valid proof of identity and residential address before proceeding with the 
confirmation of any order. Said food and delivery service provider shall likewise be 
required to comply with the pertinent provisions of the Data Privacy Act of 2012 
before processing the personal information of the customers for their database. 


SECTION 8. Separability Clause. - If any provision of this Act is declared 
unconstitutional or otherwise invalid, the validity of the other provisions shall not be 
affected thereby. 
 
SECTION 9. Repealing Clause. - All laws, decrees, orders, rules and 
regulations or parts thereof inconsistent with this Act are hereby repealed or modified 
accordingly. 
 
SECTION. 10. Effectivity. - This Act shall take effect fifteen (15) days after 
its publication in the Official Gazette or in a newspaper of general circulation. 
 
Approved.