FIFTEENTH CONGRESS 5]
OF THE REPUBLIC OF THE PHILIPPINES )

First Regidar Session )

HOUSE OF REPRESENTATIVES
es6C

House Bill Ne

Introduced by Representative Susan A. Yap

EXPLANATORY NOTE
Article XIII, Section 11 of the Constitution states that,

‘The State shall adopt an integrated and comprehensive approach to
health development which shall endeavor to make essential goods, health and
other social services available to all the people at affordable cost. There shall be
priority for the needs of the under-privileged, sick, elderly, disabled, women,
and childgen. The State shall endeavor to provide free medical care to paupers

Corollary to the endeavor of the State to make health services available to all is its
provision in quality and proper disposition of service through public ot private health care
institutions

_ _ Fot years, countless bills have been filed on to develop an anti- “Medical Malpractice”
law, but this has been met with constant, and often, acrimonious debate from various medical
or doctors’ associations. The balance between the responsibility, liability of the medical
practitioner must be met equally such that practitioners are equally prohibited from doing
abuse because of their inherent authority over the patient and that they, too are not too
constrained so as to limit their functions and services. A proper policy should also look into
its viability on the implementation side so as not to add additional costs to the patients,

Hence, this bill stands at the balance by providing internal grievance mechanisms in
every hospital, private or public, under the supervision of the Department of Health. A
grievance board shall be set up in every hospital whose members include a representative from
the Philippine Medical Association and the DOH. ‘This will ensure that the patient who filed a
duly signed grievance report will receive fair handling of the case.

On
SUSAN
Representative, 2


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FIFTEENTH CONGRESS )
OF THE REPUBLIC OF THE PHILIPPINES, )
First Regular Session )

HOUSE OF REPRESENTATIVES

raaeiite
House Bit SS. 888

Introduced by Representative Susan A. Yap

AN ACT
ESTABLISHING A PATIENT GRIEVANCE MECHANISM FOR TREATMENT-
RELATED GRIEVANCES IN ALL PUBLIC AND PRIVATE HEALTH
INSTITUTIONS WITH THE SUPERVISION OF THE DEPARTMENT OF HEALTH,
AND FOR OTHER PURPOSES

Be it enacted by the Senate and the House of Representatives of the Philippines in Congress
assembled:

SE
Act of 201

ION 1. Short Title. - This Act shall be known as the “Patient Grievance Mechanism

SEC. 2, Deilanation of Policy - Phe State values the dignity of every person and upholds full
respect for human rights. I¢ shall then maintain the policy of protecting and promoting the citizen’s
right to health and instilling health awareness among them. Thus, it is imperative for the State to
establish an effective, efficient and just grievance mechanism that will ensure the protection of a
person's right to a decent, humane and adequate health care. This Act intends to create a functional
mechanism that will address the problems and complaints of medical patients in relation to their
teeatment

SEC. 3. Definition of Terms. - For purposes of this Act, the following terms shall mean:

(a) “Patients” persons requiring medical attention from any medical practitioner.

(b) “Medical Grievance” « grievance ot complaint specific to the provision of non. provision
‘services. It can be any complaint arising from injury or death of a patient in

relation co his or her diagnosis, prognosis, or treatment by a physician or any medical practitioner

and/or his or her assistant due, but not limited to, the following:

of medical care or

(1) Gross incompetence or negligence in the practice of his ot her profession;
) Aiding or acting as a dummy of a person ungualified or unregistered to practice
and
3) Violation of the doctor-patient privilege.
() “Grievance Board” the grievance mec!
investigate, ¢

medici

ism instituted by the hospital which will receive,
imine and resolve all medical grievances that may fall under its jurisdiction
ross negligence” is a pursuit of a course or conduct, which would naturally and
reasonably result in injury and/or death. It is characterized by a lack of care and an intentional
neglect 10 act in the call of duty while maintaining a conscious indifference to consequences it will
have on other people. The existence of negligence in a given case is not determined by reference to
the specific judgment of a person involved in a complaint, but by what would be reckless,
blameworthy and negligent in a person of average intelligence and prudence.

(©) “Health Care Provider” all medical and health personnel involved in the diagnosis,
prognosis and treatment of a patient.



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( “Hospital” health institution defined as such under Republic Act No. 4226 or the Hospital
re Act of 1965.
“Consumer Arbitration Officer” person appointed for the effective and efficient
protection of consumer rights under Republic Act No. 7394 or the Consumer Act of the
Philippines,

(h) “Legal Repres

guardian or counsel chos

nrative” the members of the patient’s immediate family or his or her
.n by the patient ro represent him or her.

SEC. 4. Formation of a Grivounce Board in all Public and Private Hospital. - All hospitals must
cteate a Grievance Board that will receive, investigate, adjudicate and recommend actions to arrive at
4 resolution of complaints related fo the diagnosis, prognosis and treatment of patients who sought
the services of such health institution.

The Hospital Grievance Board shall have at least seven (7) members:

(a) One (1) grievance officer appointed and permanently designated by the hospital who
shall act as the chairperson. He or she must hold a supervisory or managerial position and must not
be a medical doctor.

(b) Two (2) doctors from the hospital’s pool of physicians: Provided, ‘That they were not
involved in the treatment of the patient-complainant: Provided, further, That they have the necessary
.¢ in the branch of medicine that is the subject matter of a given case: Pronided, finaly That
they are not related up to the third degree of Consanguinity to any party involved in the complaint or
grievance;

(6) The local health officer or his/her duly authorized representative: Pronided, ‘That the
representative is a full-time staff of the local health unit and must be a college graduate;

(W) One (1) representative from the Philippine Medical Association (PMA) or any recognized
national or nongovernmental health organization;

(©) One (1) representative from the Department of Health (DOH) Regional Office and
implementing arm in every region - Center for Health Development (CHD); and

() One (1) consumer arbitration officer who has jurisdiction over the area where the hospital
is located.

Each hospital shall draft a list of experts for each field who are authotized to sit in the
Board, ‘The DOH shall have the duty of ensuring the establishment of the Grievance Boards and
acting as their overseer.

SEG. 5. Patient Grieoance Procedure. - \ patient desiring to file a grievance under this Act shall
submit a complaint in writing to the Hospital Grievance Board, a copy of which shall also be sent to
the respective Center for Health Development (CHD). The document must be signed and sworn to
by the patient himself or herself or his or her legal representative and must be filed within thirty (30)
days from the occurrence of the event on which the complaint is based. It must state the act ot
failure complained of, the parties to whom the complaint is directed against, the conduct or duty
violated, and other allegations which the complainant deems necessary to include.

SEC. 6. Action on the Griewance. - It is the duty of the grievance officer to examine the stated
allegations and determine what falls within the jurisdiction of the Grievance Board. He or she may
require the parties to submit affidavits, briefs or other pertinent documents within a reasonable
period and under appropriate conditions to determine the validity of the complaint.

‘The grievance officer shall act on the complaint within fifteen (15) days upon receipt. If the
complaint is deemed not actionable, the officer shall inform the patient, or his ot her legal
representative, in writing, the basis of the said dismissal. Should the officer find that the complaint is
actionable, he or she shall submit a report to the Board and recommend the case for mediation.

‘The Board shall have thirty (30) days from receipt of the grievance officer's report to resolve
the complaint.


‘This Act shall not deprive the patient the night to seek other remedies allowed under other
existing laws: Promided, That, he or she shall not be allowed to recover twice for the same remedy.

SEC. 7. Remedies to be Awarded- Uf the physician and his or her assistants are found guilty of
any of the acts listed on the complaint, the Grievance Board, through majority vote of all members
except the grievance officer who endorsed the case, may grant relief prayed for by the complainant.
Remedies shall he limited to compensation for actual monetary loss and will not cover psychological
<amages or other explicitly non-monetary losses. Likewise, the Board may recommend disciplinary
action on the respondent under the civil service rules and regulations, in case of public hospitals, to
the Professional Regulation Commission, and the concerned medical association.

SEC. 8. Rudes of Procedure. - The hospital shall promulgate its rules and regulations which must
cleatly state the procedures and methods of filing and addressing grievances. The rules must be
consistent with the provisions of this Act and shall require the approval of the DOH before
implementation, The procedure must be broad enough to apply to the handling of various types of
complaints-and must effectively facilitate the settlement of grievances at the soonest possible time. It
shall include the rules on taking appeal.

All reeords received from the patties and the proceedings of the Board shall be kept strictly
confidential and shall not be disclosed, except upon lawful order of a competent court

SEC. 9. Appeal. - Any party adversely affected by a decision, ruling or inaction by the
Grievance Board on a patient's complaint may file an appeal before the Secretary of the DOH
within thirty (30) days upon receipt of the resolution of the Grievance Board; The Secretary of
Health shall act on it within thirty (30) days upon receipt of the appeal:

SEG. 10. Implementing Rates and Regulations - The DOH, in coordination with the Department
of Justice, the Professional Regulation Commission, the Professional Regulation Commission, Board
of Medicine, the Philippine Medical Association (PMA), the Philippine Hospital Association, the
Philippine Health Insurance Corporation and concerned private agencies, nongovernmental
organizations and people's organizations shall issue the implementing, rules and regulations necessary
to cam our the provisions of this Act within one hundred eighty (180) days after its appro

SEC. 11. Presptive Periad, - ‘The time during which the case is submitted for mediation shall
toll the running of the prescriptive period for the filing of a civil or criminal case under the Revised
Penal Code or any administrative case de r existing laws.

12. Separability Clause. - If any part, section or provision of this Act is held invalid or
unconstitutional, other provisions not affected thereby shall remain in force and effect

SEC. 13. Repealing Clause. - All laws, presidential decrees, executive orders, rules and

regulations or parts thereof which are inconsistent with the provisions of this Act are hereby
aled or modified
accordingly.

>; 14, Eflectivity Clause This Act shall take effect fifteen (15) days after its publication in
the Official Gazette ot in any newspaper of general circulation.
Approved,