FIFTTENTH CONGRESS OF THE 
) 
REPUBLIC OF THE PHILIPPINES) 
First Regular Session 
) 
SENATE 
S. NO. _=-28=2""-,,, 
( 
F1EC:,,;l/'n' 
)~_ .. 
Introduced by Senator Antonio "So1l1lY" F. TrilIanes IV 
EXPLANATORY NOTE 
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Philippines continuously climbed in the global corruption index over the last few years. The 
Hong Kong-based Political and Economic Risk Consultancy (PERC) gave the Philippines a 
grade of 9.4 (with 10 as the worst possible grade) in 2007, up sharply from a grade of 7.8 in 
2006. 
From the Corruption Perception Index survey conducted by the Transparency International (TI) 
in 2007, the Philippines, moreover, ranked 131 sl among 179 countries, 10 ranks higher from 
2006 result of the same survey. 
According to another survey, bribery is one of the most rampant forms of corruption in the 
country. From the 2007 Global Corruption Barometer Report of Transparency International (TI), 
the Philippines is included in the top rung of countries most affected by bribery in the world. It is 
one of the top 10 countries with the highest level of petty bribery. Moreover, petty bribery has 
penetrated every level of government and affected the delivery of services to the people. 
This bill seeks to prevent petty bribery and other corrupt practices in the delivery of government 
services by limiting transactions to the appropriate ''transaction windows" and prohibiting the 
clients from going inside government offices except during interviews, examinations, official 
business, and other similar cases. To serve more efficiently, this bill furthermore encourages 
government agencies to create electronic delivery of services that is accessible to the general 
public without charge. This will lessen if not eliminate the hassle of going through the usually 
long-winded and tiring process of transacting business with the government and will decrease the 
likelihood of committing bribery and other corrupt practices. 
In view of the foregoing, immediate approval ofthis bill is earnestly sought. 
~\~(\~ 
A~T~I~ "SONNY" F. TRILLANES IV 
Senator 
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FIFTTENTH CONGRESS OF THE 
) 
REPUBLIC OF THE PHILIPPINES) 
First Regular Session 
) 
SENATE 
S. NO. --,2=8,,--,,2,,----
Introduced by Senator Antonio "Sonny" F. Trillanes IV 
AN ACT 
MANDATING THE USE OF TRANSACTION WINDOWS AND THE CREATION OF E-
SERVICES IN ALL GOVERNMENT AGENCIES, MINIMIZING OPPORTUNITIES 
FOR THE COMMISSION OF BRIBERY AND OTHER CORRUPT PRACTICES, AND 
FOR OTHER PURPOSES 
Be it enacted by the Senate and House of Representatives of the Philippines in Congress 
assembled: 
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SECTION 1. Short Title. - This Act shall be known as "Transaction Windows and E-
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Services Act." 
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SEC. 2. Definition of Terms. - As used in this Act, the following tenns shall mean: 
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(a) Commission on Information and Communications Technology rCICT) - An agency 
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under the Office of the President mandated to promote, develop, and regulate integrated and 
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strategic Information and Communications Technology (ICT) systems and reliable and cost-
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efficient communication facilities and services in the country; 
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(b) E-services - The electronic delivery of government infonnation, programs and 
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services often (but not exclusively) over the Internet; 
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(c) Clielll - A person who is availing a particular government service in a\'ly agency ofthe 
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government; 
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(d) Transacting Official - An official or employee of the government who transacts 
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directly with a client in the delivery of a particular government service; 
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(e) Fixer - A person who offers to facilitate or assists in the facilitation of government 
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transactions either for a fee or a tip or in exchange for certain favors such as preference in the 
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patronage of service providers (i.e., insurance, medical check-up, drug test, etc.). 
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SEC. 3. Transaction Windows. - All government agencies and/or instrumentalities which 
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provide direct services to the public, were said services involve any form of payment of taxes, 
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fees and/or other charges payable to the government, shall provide and utilize transaction 
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windows in the conduct oftheir transactions with the public. 
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All transactions shall be conducted through these transaction windows, which windows 
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shall physically separate the transacting official and the client. 
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It shall be the duty of the Head of the agency to ensure that there are enough transaction 
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windows to allow the orderly and efficient processing of clients doing business with the said 
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agency. 
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SEC. 4. Cuing System and Clients' Lounge. - When the volume of transactions of the 
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agency so warrants, the agency shall provide for a system of cuing which will ensure that clients 
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are attended to and served in an orderly and timely manner on a "first time, first serve basis n. 
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If the clients are compelled to wait for a substantial period of time before being served, 
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the agency shall provide a clients' lounge were clients can comfortably sit while waiting to be 
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served. 
Whenever possible, the clients' lounge shall be equipped with comfort rooms and 
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facilities for entertainment to keep clients entertained and comfortable while waiting. 
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SEC. 5. Client Restricted Areas. - Clients shall remain in the clients' lounge, on cue or 
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at the transaction windows when transacting business with the agency. Clients are absolutely 
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prohibited from entering the areas beyond the transaction windows and clients' lounge except 
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during interviews, examinations or in other similar cases. 
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In 'relation hereto, the Head of the agency shall make sure that this provision is properly 
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implemented. 
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SEC. 6. 'Fixer-free' Areas. -
It shall be the duty and obligation of the Head of the 
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agency concerned to ensure that the agency's transaction windows, the clients' lounge and other 
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public areas within the agency's premises shall remain free of unauthorized personnel and in 
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particular, of 'fixers " whether or not the latter are employed by the agency. The Head of the 
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agency shall keep said areas 'flXer.Jree' and shall bring the appropriate administrative 
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disciplinary action against employees moonlighting asjixers. 
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SEC. 7. E-services. - Each government agency, in consultation with the Commission on 
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Information and Communications Technology (CICT), shall design, develop, and maintain an 
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appropriate website accessible through the internet and shall provide and render e-services which 
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shall be accessible to the general public without charge. 
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The website shall include the following basic information on the government agency 
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concerned, thus: 
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(a)' 
(b) 
(c) 
(d) 
(e) 
(t) 
(g) 
The official name, principal office address and key officials ofthe agency; 
The mandate, mission and vision of the agency and the legal basis thereof; 
A list of the services rendered by the agency and a simplified description of the 
process or procedure of conducting or transacting business with the agency; 
Directory of all key officials as well as offices and branches of the agency, 
including telephone numbers, email addresses, physical addresses and other 
contact details of the said key officials and/or offices; 
Downloadable application forms, check-lists and other forms necessary to 
transact business with the agency; 
Downloadable or viewable versions of relevant laws, rules and regulations and/or 
memorandum circulars and/or orders which concerns or affect the agency and/or 
client's transacting business with it. 
Links to all attached and/or relevant government as well as private entities with 
related content. 
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SEC. 8. Penalty Clause. - (a) Any public officer such as but not limited to the 
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transacting official, head of agency, or office supervisor found not implementing or violating any 
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provision ofthis Act shall be punished administratively, and/or by imprisonment for not less than 
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one (1) month nor more than one (I) year and perpetual disqualification from public office, 
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depending on the severity. 
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(b) Any client violating any provision of this Act shall be fmed PI,OOO.OO but not more 
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than PIO,OOO.OO, and/or by imprisonment for not less than one (1) month nor more than three (3) 
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months, depending on the severity. 
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SEC. 9. Appropriation. - The amount necessary to carry out the provisions of this Act 
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shall be charged to the current fiscal year appropriation of the concerned agency. Thereafter, 
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such sums as may be necessary shall be included in the annual General Appropriations Act. 
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SEC. 10. Repealing Clause. - All laws, presidential decrees, executive orders and other 
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issuances, and rules and regulations, or part thereof, contrary to or inconsistent with any 
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provision of this Act, are hereby repealed, modified or amended accordingly. 
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SEC. 11. Separability Clause. -
Should any provision of this Act be found 
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unconstitutional by a court oflaw, such provision shall be severed from the other provisions, and 
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the same shall not affect the enforceability and effectivity of the remaining provisions of this 
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Act. 
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SEC. 12. Effectivity Clause. - This Act shall take effect fifteen (15) days after its 
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complete publication in the Official Gazette or in any two (2) national newspapers of general 
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circulation. 
Approved, 
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