Republic of the Philippines 
HOUSE OF REPRESENTATIVES 
Quezon City 
EIGHTEENTH CONGRESS 
Third Regular Session 
HOUSE BILL NO. ____ 
Introduced by HON. LUIS RAYMUND “LRAY” F. VILLAFUERTE, JR. 
AN ACT 
AMENDING REPUBLIC ACT NO. 7925, OTHERWISE KNOWN AS THE ''PUBLIC 
TELECOMMUNICATIONS POLICY ACT OF THE PHILIPPINES", BY REQUIRING 
PUBLIC TELECOMMUNICATIONS ENTITIES AND INTERNET SERVICE 
PROVIDERS TO INSTITUTE A REFUND MECHANISM FOR SERVICE OUTAGES 
AND DISRUPTIONS 
This proposed measure seeks to require Internet Service Providers (ISPs) and Public 
Telecommunications Entities to provide, on a pro-rated basis, a refund credit to a 
customer, or adjust a customer's bill, who has experienced a service outage or 
disruption for an aggregate period of twenty-four (24) hours or more within a month.  
Internet access is increasingly vital to our daily lives as we adjust to online-based 
activities such as education, shopping and banking. The quality of our internet 
connection also directly affects the quality of the things we do online. This is an issue 
that affects opportunities from students to employees to business owners alike. 
This measure seeks to end the unfairness to customers of paying a full month’s bill 
despite the outages they experience. The refund credit or bill adjustment shall be 
automatically implemented without need of any action or request on the part of the 
affected customer.  
In view of the foregoing, the passage of this bill is earnestly sought. 
LUIS RAYMUND “LRAY” F. VILLAFUERTE, JR. 
July 26, 2021
5:59 pm
9874


Republic of the Philippines 
HOUSE OF REPRESENTATIVES 
Quezon City 
EIGHTEENTH CONGRESS 
Third Regular Session 
HOUSE BILL NO. ____ 
Introduced by HON. LUIS RAYMUND “LRAY” F. VILLAFUERTE, JR. 
AN ACT 
AMENDING REPUBLIC ACT NO. 7925, OTHERWISE KNOWN AS THE "PUBLIC 
TELECOMMUNICATIONS POLICY ACT OF THE PHILIPPINES", BY REQUIRING 
PUBLIC TELECOMMUNICATIONS ENTITIES AND INTERNET SERVICE 
PROVIDERS TO INSTITUTE A REFUND MECHANISM FOR SERVICE OUTAGES 
AND DISRUPTIONS 
Be it enacted by the Senate and House of Representatives of the Philippines in 
Congress assembled: 
Section 1. Short Title – This Act shall be known as "Refund for Internet and 
Telecommunications Service Outages and Disruptions Act." 
Section 2. A new Section 20-A is hereby added to Republic Act No. 7925, 
otherwise known as the "Public Telecommunications Policy Act of the Philippines", to 
read as follows: 
SECTION 
20-A. 
REFUNDS 
FOR 
INTERNET 
AND 
TELECOMMUNICATIONS 
SERVICE 
OUTAGES 
AND 
INTERRUPTIONS. - (A) PUBLIC TELECOMMUNICATIONS 
ENTITIES, INCLUDING INTERNET SERVICE PROVIDERS 
(ISPS), SHALL, ON A PRO-RATED BASIS/ PROVIDE A 
REFUND CREDIT TO A CUSTOMER/ OR ADJUST A 
CUSTOMER'S BILL/ WHO HAS EXPERIENCED A SERVICE 
OUTAGE OR DISRUPTION FOR AN AGGREGATE PERIOD OF 
TWENTY-FOUR (24) HOURS OR MORE WITHIN A MONTH. 
THE ISPS AND PUBLIC TELECOMMUNICATIONS ENTITIES 
CONCERNED SHALL NOT REQUIRE THE CUSTOMER TO 
TAKE ANY ACTION IN ORDER TO RECEIVE A REFUND 
CREDIT OR BILL ADJUSTMENT UNDER THIS SECTION. 
(B) 
THE 
REFUND 
CREDIT 
GRANTED 
UNDER 
THE
CIRCUMSTANCES MENTIONED ABOVE SHALL LIKEWISE BE 
GRANTED TO CUSTOMERS SUBSCRIBING TO A SERVICE 
9874


ON A PRE-PAID BASIS. 
Section 3. Repealing Clause. – All laws, presidential decrees, executive orders, 
proclamations, rules and regulations, or any part thereof, which are inconsistent with 
the provisions of this Act are hereby repealed or modified accordingly. 
Section 4. Separability Clause. – If any provision or part of this Act, or the 
application thereof to any person or circumstance, is held unconstitutional or invalid, 
the remainder of this Act shall not be affected thereby. 
Section 5. Effectivity Clause. – This Act shall take effect fifteen (15) days from 
its publication in the Official Gazette or in at least two (2) newspapers of general 
circulation. 
Approved,