Republic of the Philippines 
HOUSE OF REPRESENTATIVES 
Quezon City 
NINETEENTH CONGRESS 
First Regular Session 
HOUSE BILL NO. ____ 
Introduced by HON. LUIS RAYMUND “LRAY” F. VILLAFUERTE, JR. 
EXPLANATORY NOTE 
This proposed measure seeks to require Internet Service Providers (ISPs) and Public 
Telecommunications Entities to provide, on a pro-rated basis, a refund credit to a 
customer, or adjust a customer's bill, who has experienced a service outage or 
disruption for an aggregate period of twenty-four (24) hours or more within a month.  
Internet access is increasingly vital to our daily lives as we adjust to online-based 
activities such as education, shopping and banking. The quality of our internet 
connection also directly affects the quality of the things we do online. This is an issue 
that affects opportunities from students to employees to business owners alike. 
This measure seeks to end the unfairness to customers of paying a full month’s bill 
despite the outages they experience. The refund credit or bill adjustment shall be 
automatically implemented without need of any action or request on the part of the 
affected customer.  
In view of the foregoing, the passage of this bill is earnestly sought. 
LUIS RAYMUND “LRAY” F. VILLAFUERTE, JR. 
May 22, 2023
11:39 am
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Republic of the Philippines 
HOUSE OF REPRESENTATIVES 
Quezon City 
NINETEENTH CONGRESS 
First Regular Session 
HOUSE BILL NO. ____ 
Introduced by HON. LUIS RAYMUND “LRAY” F. VILLAFUERTE, JR. 
AN ACT 
AMENDING REPUBLIC ACT NO. 7925, OTHERWISE KNOWN AS THE "PUBLIC 
TELECOMMUNICATIONS POLICY ACT OF THE PHILIPPINES", BY REQUIRING 
PUBLIC TELECOMMUNICATIONS ENTITIES AND INTERNET SERVICE 
PROVIDERS TO INSTITUTE A REFUND MECHANISM FOR SERVICE OUTAGES 
AND DISRUPTIONS 
Be it enacted by the Senate and the House of Representatives of the Philippines in 
Congress assembled: 
SECTION 1. Short Title – This Act shall be known as "Refund for Internet and 
Telecommunications Service Outages and Disruptions Act." 
Sec. 2. A new Section 20-A is hereby added to Republic Act No. 7925, otherwise 
known as the "Public Telecommunications Policy Act of the Philippines", to read as 
follows: 
SECTION 20-A. REFUNDS FOR INTERNET AND TELECOMMUNICATIONS 
SERVICE 
OUTAGES 
AND 
INTERRUPTIONS. 
- 
(A) 
PUBLIC 
TELECOMMUNICATIONS ENTITIES, INCLUDING INTERNET SERVICE 
PROVIDERS (ISPS), SHALL, ON A PRO-RATED BASIS/ PROVIDE A 
REFUND CREDIT TO A CUSTOMER/ OR ADJUST A CUSTOMER'S BILL/ 
WHO HAS EXPERIENCED A SERVICE OUTAGE OR DISRUPTION FOR AN 
AGGREGATE PERIOD OF TWENTY-FOUR (24) HOURS OR MORE WITHIN 
A MONTH. THE ISPS AND PUBLIC TELECOMMUNICATIONS ENTITIES 
CONCERNED SHALL NOT REQUIRE THE CUSTOMER TO TAKE ANY 
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ACTION IN ORDER TO RECEIVE A REFUND CREDIT OR BILL 
ADJUSTMENT UNDER THIS SECTION. 
 
(B) THE REFUND CREDIT GRANTED UNDER THE CIRCUMSTANCES 
MENTIONED ABOVE SHALL LIKEWISE BE GRANTED TO CUSTOMERS 
SUBSCRIBING TO A SERVICE ON A PRE-PAID BASIS. 
 
Sec. 3. Repealing Clause. – All laws, presidential decrees, executive orders, 
proclamations, rules and regulations, or any part thereof, which are inconsistent with 
the provisions of this Act are hereby repealed or modified accordingly. 
 
Sec. 4. Separability Clause. – If any provision or part of this Act, or the application 
thereof to any person or circumstance, is held unconstitutional or invalid, the 
remainder of this Act shall not be affected thereby. 
 
Sec. 5. Effectivity Clause. – This Act shall take effect fifteen (15) days from its 
publication in the Official Gazette or in at least two (2) newspapers of general 
circulation. 
 
Approved,