NINETEENTH CONGRESS OF THE) 
REPUBLIC OF THE PHILIPPINES ) 
First Regular Session 
)
SENATE
s. No. 38
RECEIVED
%
BILLS & INDEX
Introduced by Senator Manuel "Lito" M. Lapid
AN ACT
PROVIDING MEASURES TO PROTECT INIDIVDUALS ENGAGED IN FOOD, 
GROCERY AND PHARMACY DELIVERY SERVICES
EXPLANATORY NOTE
The COVID-19 pandemic has forced most of us to stay at home as much as 
possible and avoid crowded places, such as but not limited to, restaurants, fast food 
outlets, supermarkets, and groceries. The delivery riders or drivers took so much risk 
and continued to work and provide for our needs during the pandemic, especially 
during the time of community quarantine and lockdown.
Unfortunately, the rights of these delivery riders or drivers had not been given 
much attention and the service providers had not been made accountable, as exposure 
to unjustified cancellation of orders or even instances of "no-show" customers 
continues, even though the delivery riders or drivers have already advanced or paid 
the ordered items. These fraudulent acts result in a waste of time, effort, and money 
on the part of the delivery riders or drivers. What aggravates the situation is that some 
of these canceling customers cannot be traced and be held accountable for collection 
as they use fake names, contact numbers, and/or addresses.
The said acts are very alarming and adequate protection to delivery riders or 
drivers must be provided. Thus, this proposed measure aims to ascertain whether the 
rights of the delivery riders or drivers are respected and whether the obligations 
imposed to food, grocery and pharmacy delivery service providers are fulfilled. This


bill mandates that the service providers cannot require delivery riders or drivers to 
advance any monetary amount for the fulfillment of orders, and in case of cancellation 
of confirmed orders, the service provider shall pay the delivery riders or drivers for 
the service fee due them. It is the service provider which has the duty to pursue claims 
for collection from its canceling customers, and must be responsible for and in charge 
of the registration and verification of identity of the customer. Further, for better 
protection of the delivery riders or drivers, this measure includes prohibition against 
cancellation of confirmed orders, placing of hoax orders, refusal to receive the unpaid 
orders, and using another person's personal information.
In view of this, early passage of this bill is sought.
lUEL "LITO" M. LAPID
Senator


NINETEENTH CONGRESS OF THE) 
REPUBLIC OF THE PHILIPPINES ) 
First Regular Session 
)
S. No.
SENATE
38
\U> TIMS:
BILLS V INDEX
Introduced by Senator Manuel "Lito" M. Lapid
1 
AN ACT
2 
PROVIDING MEASURES TO PROTECT INIDIVDUALS ENGAGED IN FOOD,
3 
GROCERY AND PHARMACY DELIVERY SERVICES
Be it enacted by the Senate and House of Representatives of the Philippines in 
Congress assembled:
4 
SECTION 1. Short Title. - This Act shall be known as "Food, Grocery, and
5 
Pharmacy Delivery Services Protection Act".
6 
SECTION 2. Definition of Terms. - For purposes of this Act, these terms are
7 
defined as follows:
8
9
10
11
12
13
14
15
16
17
18 
19
(a) Food, Grocery, and Pharmacy Delivery Service- a form of courier or delivery 
service where a person through a mobile phone application, internet website 
or any other similar platform orders food, grocery or pharmaceutical items 
from a third-party seller and engages the service of a rider or driver for the 
delivery of said order for a fee;
(b) Food, Grocery, and Pharmacy Delivery Service Providers or Service 
Providers - these are persons or entities who are engaged in the business 
of providing food, grocery and pharmacy delivery services by way of mobile 
phone applications, internet websites or other similar platforms;
(c) Delivery Riders or Drivers - regardless of the existing contractual 
relationship with the service providers, these are persons who perform the 
delivery services by picking up the ordered items from the third-party seller,
1


and delivering the items to the customers who avail of the service;
(d) Confirmed Order - there shall be a confirmed order once the customer 
sends his confirmation to the delivery or driver with respect to the order for 
the purchase of food, grocery and/or pharmaceutical items.
6
7
8
9
10
11
14
15
16
17
18
19
20 
21 
22
23
24
25
26 
27
SECTION 3. Prohibition Against Advance Payment - It shall be prohibited for 
any food, grocery, and pharmacy delivery service provider to require delivery riders 
or drivers to advance any monetary amount for the fulfillment of orders.
In case of cancellation of confirmed orders, the food, grocery, and pharmacy 
delivery service provider shall still pay the delivery riders or drivers for the service fee 
due them as if the transaction was successful.
12 
In turn. It shall be the duty of service providers to pursue claims for collection
13 
from its cancelling customers.
Any investigation or inquiry conducted by the service providers on the propriety 
or validity of the cancellation shall not affect the right of the riders/drivers to collect 
their respective service fee as provided under this section.
Any food, grocery, and pharmacy delivery service provider who shall be found 
to be In violation of the prohibition on requiring monetary advances from delivery 
riders or drivers shall, upon conviction, be subject to the penalty of arresto mayor 
and/or fine of an amount not exceeding One hundred thousand pesos (P100,000.00) 
and the licenses and permits of said violators shall be revoked. This is without 
prejudice to any other available remedies under existing laws.
If the violation is committed by a corporation, partnership, association, or any 
other kind of business entity that may be created by operation of law, the penalty 
provided in the next preceding paragraph shall be imposed upon its president, 
director, partner or any responsible officer that authorized monetary advances to be 
required.


SECTION 4. Know-Your-Customer Rules for Food, Grocery and Pharmacy 
Delivery Service. - The service providers shall require its customers, prior to the 
registration with their mobile phone applications, internet websites or other similar 
platforms, to submit a valid proof of identity and residential address. Procedures for 
verification of identity shall likewise be implemented by the service providers. The 
processing of personal information done in accordance with this section shall be fully 
compliant with the requirements of Republic Act No. 10173, or the "Data Privacy Act 
of 2012."
9
SECTION 5. Prohibited Acts. -
10 
(a) Using Another Person's Persona! Information - It shall be unlawful for any
11 
person to use the personal information of another such as, but not limited
12 
to, name, address, and contact number when registering for any food,
13 
grocery, and pharmacy delivery service;
14 
(b) Cancellation of Confirmed Orders - It shall be unlawful for any person to
15 
cancel a confirmed order unless such option is specifically allowed by the
16 
food, grocery, and pharmacy service hired;
17 
(c) Placing of Hoax Order- It shall be unlawful for any person to: (1) place an
18 
order under the name of another unless the latter consented to the same;
19 
(2) place an order using a fictitious name, address, or both; and
20 
(d) Refusal to Receive Unpaid Order - It shall be unlawful for any person to
21 
unjustly refuse to receive an order when such order has been placed by him
22 
personally or if the order is placed by virtue of his authority.
23 
Any person who shall commit any of the prohibited acts as provided for in this
24 
section shall, upon conviction, be subject to the penalty of arresto mayor d^n^iov fine
25 
of an amount not exceeding One hundred thousand pesos (Phpl00,000.00) without
26 
prejudice to any other available remedies under existing laws.
27 
SECTION 6. Repealing Clause. - All laws, presidential decrees, executive
28 
orders, proclamations, rules and regulations, or any part thereof, which are
29 
inconsistent with the provisions of this Act are hereby repealed or modified
30 
accordingly.


1
2
3
4
5
6
SECTION 7. Separability Clause. - If any provision or part of this Act, or the 
application thereof to any person or circumstance, is held unconstitutional or invalid, 
the remained of this Act shall not be affected thereby.
SECTION 8. Effectivity. - This Act shall take effect fifteen (15) days from its 
publication in the Official Gazette or in at least two (2) newspapers of general 
circulation.
Approved,