conv: I work in tech support and we often have complicated issues.  There was one recently where they needed to move data but I did some research before it happened and knew exactly what I needed to do to get the data over. I work in tech support.  One issue I was given the details before and got to do research before I worked with the customer.  It was great knowing what to do before it happened. You must have been relieved you were able to help. Did all go as plan? yeah! I pretty much knew all the steps that I needed to do before everything started and there werent any surprise issues which was awesome. That's awesome! I'm glad it went through without a hitch!