conv: I purchased a new phone online last week. When it got here_comma_ the box was empty. When I contacted the company_comma_ they initially refused to refund my money_comma_ and I got pretty angry. I ordered a new phone last week_comma_ and when the box got here it was empty. That is so messed up! Yeah_comma_ I was pretty upset_comma_ especially when they initially refuse to refund my money. I would be so angry.