conv: I had a package delivered to the property management office recently. It was quite a large package and I couldn't carry it. Without saying a word_comma_ one of the maintenance men took it to my apartment for me. Is that service or is that service?! Sometimes I'm just surprised and amazed at the kindness of others. Recently_comma_ one of the maintenance men in our complex delivered a package to me_comma_ without my saying anything! Wow!  What was in the package? It was a carpet/upholstery cleaner and is quite heavy. I'm disabled_comma_ so wouldn't have been able to carry it. They don't normally do deliveries_comma_ so I thought that was really nice of him to do that. That was really nice!  What a wonderful surprise!  This act of kindness helps to restore my faith in humanity. The service they provide is so considerate and thoughtful. I'd probably move out of the complex if it wasn't for the staff!