history: I had a septic tank issue and called a guy that I found a business card from and had him come out. He didn't have hardly any equipment with him and sounded like he didn't know what to do.  I had a septic tank issue and called a guy that I found a business card from and had him come out. He didn't have hardly any equipment with him and sounded like he didn't know what to do.
current: Oh my goodness that sounds so bad! Did they charge you for the visit?
next: No. I just asked what it would cost to fix then told him I couldn't afford it to get him to leave. 