history: I ordered a meal from a restaurant, and when I went there to pick it up they claimed they never received it. I was really upset, and they did not offer to correct the situation. I hate when a restaurant claims to never have received your online order. And they do not offer to fix the situation! sorry to hear that. Sometimes there can be a technical  problem Yeah_comma_ it can be frustrating when the workers there just shrug their shoulders and offer nothing in return.
current: sorry about that, seems their customer service is not welcoming
next: I wish customer service was better these days. It is a declining service.