history: Got to the hotel where I booked my room, and it turns out they gave my room to someone else! Got to the hotel where I booked my room_comma_ and it turns out they gave my room to someone else! What?! You should ask them for a free upgrade_comma_ because that's not cool.
current: They pretty much acted like I'm out of luck.
next: That's awful. Try asking for the manager next time. 