history: I waited on hold for 20 minutes to talk to someone about the bill I got and then the phone hung up on my.  Its quite aggravating Im so aggravated.  I think im going to cancel my cable service /oh no_comma_ what happened_comma_ whats the problem with the provider
current: I got a larger than expected bill for my cable this month. so I called them to see what was up and I had to wait on hold for 20 minutes.  After that, the system just hung up on me.  
next: Bad customer service. You should definitely switch