history: I dropped my favorite coffee mug that was given to me by my grandmother who passed away. I recently broke my favorite coffee mug that my grandmother gave me before she passed away. That really is disappointing.  Can you fix it? No_comma_ it's completely shattered. I'm pretty upset. 
current: I am so sorry to hear that
next: Thanks. I guess I need to just cherish her memory and try not to put too much emotion into material things.