history: I was very sick one day and we had to go to the local ER.  They were so inept and spent much of the time talking about their divorces while I was so nauseous. I was very sick one day and we had to go to the local ER. Oh no.. that sounds awful. What happened next?
current: Well, they are pretty inept at this local ER.  I was so nauseous and all I remember is the nurses talking about their divorces and no one doing anything to help me.  Even the dr. acted like I was a bother.
next: That is ridiculous. No one should treat you like that when you're seeking medical help.