history: I purchased a washer/dryer combo at Lowe's and it came with dents I purchased a washer/dryer combo at and they came with dents. Oh no! I would be so angry!  I was so upset_comma_ I demanded a refund_comma_ which they refused to do. 
current: That's so wrong. Id speak to a supervisor
next: I tried to do that, they gave me a hard time, eventually they decided to give me a refund