history: I had a co-worker open at my jb and instead of getting anything done she spent the enitre time on the phone. When I got to work I had to do her job and my own.  There was a person who had to do twice the amount of work that they usually do. Sounded like they need to fire whoever didn't do their job 
current: Yeah, or at least do something to correct that.
next: Maybe there should be a training day where they do back over everything, 