history: I get frustrated by my job sometimes, the people who call in just are not competent sometimes I get frustrated by my job sometimes_comma_ the people who call in just are not competent sometimes I know that feeling.  I do phone support too.
current: Ugh, it is not fun when it gets busy or there are not enough agents, but it is what it is
next: Yep, but you can only help one person at a time.