history: I had to wait all day to pick my dog up from the vet, even though we had an appointment. My dog had to go to the vet and it took all day. We even had an appointment. Oh_comma_ that's the biggest pain.  I feel like when you pay good money for care for your pet...they should at least be on time.
current: Yes, I agree! 
next: We move our lives and schedules around to take care of our pets...the least the can do is do their work well.