history: I accidentally crashed my shopping cart into a shelf and lots of stuff went all over the floor. I couldn't believe it. I accidentally crashed my shopping cart into a shelf and lots of stuff went all over the floor. I couldn't believe it. Oh no! Did they say anything about it?
current: No they were so understanding that it was an accident. But I still felt so bad about it
next: Well at least you didn't run off after it happened like some would have done.