history: I was overcharged on my water bill by 200%, and I was on a really tight budget.  It turned out there was some problem in billing on their end. I was overcharged on my water bill by 200%_comma_ during a time I was on an especially tight budget.
current: Oh god..They do that to me TOO! And we have poison water! Are they going to fix it?
next: Yeah, they admitted it was a problem on their end and reversed the charge.  I had to waste literally hours on the phone with them!