history: I applied to get a new passport. They have lost my paperwork. I applied to get a new passport. They came back to me after two month to tell that they have lost my paperwork. So you have to do the whole process with the passport over again??
current: Yes, I have to start over. They made me angry.
next: I would ask the people in charge who lost my paperwork? And tell them to go find the paperwork! 