history: The fast food guy forgot to give me my correct change in the drive thru. And he refused to give me my receipt! I had to demand to talk with the manager. I went to a fast food drive thru and the cashier refused to give me my correct change or the receipt.
current: That would make me angry, and it is impossible to deal with in a drive thru.
next: I was very upset, and I wanted to speak with the manager about it. Customer service is so bad these days!