history: I work in IT and it really bothers me when people talk forever about their computer issues.  I'm a computer tech and it really bothers me when people go on about their computer issues. Especially when the issue was already resolved before I called them.  That is frustrating! Most people don't know basic trouble shooting skills. 
current: Yes. And they also think we have nothing better to do then to just sit and wait for their call. grrrr. 
next: Yeah, it can be hard to be patient with people like that. 