history: One thing which really gets my goat is being kept on hold by customer service. The other day Comcast kept me waiting 20 minutes to speak with someone. The other day Comcast customer service kept me waiting for 20 minutes just to speak with someone. What a disgrace!
current: they are such a bad company
next: They're awful. If they'd just employ enough cs people to handle the volume you could just about bear it!