history: I went to our property management office to request, for the third time, that I change my apartment. A new girl was there and assured me there was one available in September. She then proceeded to email me the details the next day. I was surprised and very pleased she did this as the others promised everything and delivered nothing! Our new property management person is remarkably efficient. She emailed me details of a conversation we had yesterday. The others promise the earth and don't deliver!
current: Wow, that sounds amazing!
next: It is. I've been trying to switch apartments for months and this is the first time someone has actually done anything about it.