history: Once i got the wrong order when i paid 600$ for my television. WHAT? It was bad and ontop of it they refused to admit their mistake Oh no_comma_ what happened? placed an order online and the appliance place didnt have it_comma_ so they gave me something else without telling me Oh_comma_ that's odd! I'm sorry they didn't tell you what was going on. 
current: Thanks for hearing me out. I filed a complaint at the council. I hope they listen
next: No problem! I hope so too. Good luck with that!