system: You are a contract-analysis assistant performing a span-extraction task. You are given an excerpt from a commercial contract and the name of a clause type to locate within it.

Return the exact text of the requested clause, copied verbatim from the excerpt — identical wording and punctuation, with no paraphrasing, summarising, explanation, or added commentary.

The excerpt is one window of a much longer contract and often will not contain the requested clause. If the requested clause does not appear in this excerpt, respond with exactly: Not found.

Output only the extracted clause text, or the exact string `Not found.` — nothing else.

user: Contract excerpt:
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Exhibit 10.21 Confidential treatment has been requested for portions of this exhibit. The copy filed herewith omits the information subject to the confidentiality request. Omissions are designated as [*****]. A complete version of this exhibit has been filed separately with the Securities and Exchange Commission. Network Management Outsourcing Agreement Bank of South Pacific Ltd Network Management Outsourcing Agreement Datec Contact Details [*****] [*****] [*****] [*****] [*****] [*****] [*****] [*****] [*****] [*****] Commercial in Confidence Page 2 May 2004 Network Management Outsourcing Agreement ***** CONFIDENTIAL TREATMENT REQUESTED Bank Of South Pacific Ltd Document outline prepared by Des Kearse: Datec PNG Ltd May 2004 Document Distribution, Approval and Revision History Distribution This document has been distributed to Name Title-Company [*****] [*****] [*****] [*****] [*****] [*****] [*****] Approvals This document requires the following approvals. Signed approval forms are filed in the Quality section of the Bank of South Pacific Limited and Datec PNG LTD. Name Title Revision History Date of this revision: Date of Next revision: (date) Revision Number Revision Date Summary of Changes Changes marked Commercial in Confidence Page 3 May 2004 Network Management Outsourcing Agreement ***** CONFIDENTIAL TREATMENT REQUESTED Abbreviations Bank South Pacific Limited BSP Datec PNG Limited Datec Business Continuity Planning BCP Hardware, Maintenance, Support Services for designated Equipment Break Fix BSP Customer Business Manager CBM Disaster Recovery Plan DRP Financial Point of Sale FPOS Local Area Network LAN Managed Third Parties MTP Moves, Adds and Changes MACs Network Terminal Unit NTU Request for Service RFS Service Level Agreement SLA Single Point of Contact SPOC Wide Area Network WAN Commercial in Confidence Page 4 May 2004 Network Management Outsourcing Agreement Definitions "Agreement" means this agreement. The Network Management Outsourcing Agreement. "CPI" means an amount determined by reference to All Groups Indexes for Urban Areas being the figure relating to the weighted urban average for PNG contained in the Consumer Price Index published by the Papua New Guinea Bureau of Statistics each quarter in the Papua New Guinea Statistical Bulletin. "Help Desk" means a physical location within Datec's head office designated as an immediate contact point to provide service assistance to customers. "Material Breach" includes (but is not necessarily limited to) the occurrence of any or more of the following: (i) a breach, or series of breaches, of this agreement which causes a substantial disruption to the Services; or (ii) an accumulation of breaches which places unreasonable burdens on the BSP Personnel, or (iii) Datec commits a breach which at common law would justify termination of this agreement, or (iv) Datec commits multiple breaches of this agreement occurring within a 6 month period; or (v) Datec fails to comply with the Transition Plan. "Business Hours" means Monday to Friday 07.30 hours to 18.00 hours. Commercial in Confidence Page 5 May 2004 Network Management Outsourcing Agreement TABLE OF CONTENTS OVERVIEW 1.1 Introduction 10 1.2 Document Structure 10 1.3 Agreement Assumptions 10 1.4 Contract Term 10 1.5 Hours of Support 10 The Datec (PNG) LTD Deliverables 2.1 General Statements 11 2.2 Physical Boundaries And Demarcation Points 11 2.3 Network Operations Management 12 2.4 Systems And Technical Support 13 2.5 Network Virus Management 14 2.6 Internet Services 14 2.7 Management Tools 14 2.8 Document Management 15 2.9 Related Software Distribution 15 2.10 Technology (Equipment) Refresh Planning And Implementation Recommendations 16 2.11 Performance Management 16 2.12 Capacity Management 17 2.13 Managed Third Parties (MTP) 18 2.14 Moves, Adds And Changes (MACs) 18 2.15 Help Desk Services 19 2.16 Hardware, Software And Equipment Support 20 2.17 User Logon And Password Administration for Wide Area Network (WAN) 21 2.18 Project Services 21 2.19 Asset Management 22 2.20 Security Services 22 2.21 Business Continuity Planning (BCP) And Disaster Recovery Plan 23 2.22 Change Management 23 2.23 Backup Requirements 24 2.24 Designated Locations 24 Performance Standards 3.1 General Requirements 25 3.2 Measurement And Monitoring Tools 25 3.3 All Data And Supporting Information Confidential 26 Reports 4.1 Reporting 26 4.2 Types Of Reports 26 4.3 Structure Of Reports 27 Commercial in Confidence Page 6 May 2004 Network Management Outsourcing Agreement Personnel 5.1 Standards Of Datec Personnel 27 5.2 Replacement At BSP's Request 28 5.3 No Right To Require Termination 28 5.4 Restraints On Engagement Of BSP Personnel 28 5.5 Enforceable Restraint 28 5.6 Employer Obligations 28 5.7 Security And Occupational Health And Safety 29 Audits And Record Keeping 6.1 Record Keeping 29 6.2 Access To The Datec's And Subcontractors Premises And Material 29 6.3 Regular Audits For BSP Reporting 29 6.4 Assistance 29 Subcontractors 7.1 Approval 30 7.2 Terms 30
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Extract the exact clause related to "Document Name" from the excerpt above.

assistant: Network Management Outsourcing Agreement