system: You are a contract-analysis assistant performing a span-extraction task. You are given an excerpt from a commercial contract and the name of a clause type to locate within it.

Return the exact text of the requested clause, copied verbatim from the excerpt — identical wording and punctuation, with no paraphrasing, summarising, explanation, or added commentary.

The excerpt is one window of a much longer contract and often will not contain the requested clause. If the requested clause does not appear in this excerpt, respond with exactly: Not found.

Output only the extracted clause text, or the exact string `Not found.` — nothing else.

user: Contract excerpt:
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of responsibility; (d) power/UPS requirements; (e) space requirements; (f) Equipment related special requirements; (g) cabling and wiring requirements; and (h) relevant environmental requirements. 2.2.3 Floor Space Certain hardware such as the Telikom Lease Line Circuits -NTU's (Network Terminal Units), Pix Firewall and content engine, plus and a number of routers and switches will need to be relocated to the Datec computer room. The computer room and the Datec building have been purposely built with a full disaster recovery management system in place with triple redundancies. The space that this equipment will occupy is based on the industry standards set for such equipment when placed in a computer room environment. 2.3 Network Operations Management Datec will: 2.3.1 Maintain designated Equipment as listed in Schedule A, and any other equipment that may added from time to time within Papua New Guinea. (i) BSP will provide Datec with tine required authority to acquire spares parts in order to complete any repairs /replacement that may be required (ii) Datec will be responsible for the provision of any spare parts required to complete any repairs to the managed Network equipment. 2.3.2 Maintain a Single Point of Contact to interface with and coordinate problem determination and resolution with BSP's appropriate support personnel and third party service providers; 2.3.3 Perform Incident Management to closure. Datec will provide Level 1 support by: (a) entering problem information into a problem record; (b) performing incident source identification and severity impact level; (c) providing feedback to users; (d) invoking proper incident resolution resources; Commercial in Confidence Page 12 May 2004 Network Management Outsourcing Agreement (e) dispatching on site service resources, where applicable; (f) monitoring resolution status and document actions taken; (g) manage escalation or critical situation procedures; (h) compiling and maintain the incident resolution system; (i) confirming incident resolution with the end user prior to closure; (j) maintaining a second and third-level "contacts list" system including site access requirements for business and after hours site access; 2.3.4 Level 2 support responsibilities include: (a) performing problem analysis, trending and reporting; (b) accepting problems not completed by Level 1 support personnel; (c) investigating severe and recurring problems to determine the root cause, expediting problem resolution and, using historical data, to minimise the recurrence of duplicate or similar incidents; (d) working with vendors to resolve problems; (e) contacting other support groups and organisations; (f) interfacing with other systems, data networks and operating system environment personnel; (g) escalating delays in problem resolution; and (h) focusing on making fixes available to the first-level support team, to decrease resolution times. 2.3.5 provide problem reports to BSP on a periodic basis, including required information on problems, owner, location, Service Level Agreement (SLA) commitments achieved and status of any problems, including their impact on the required service level. 2.4 Systems And Technical Support Datec Will: (a) be responsible for the installation support, management and control of the BSP WAN environment in Papua New Guinea. (b) be responsible for testing, certifying, configuring and deploying upgrades to any installed Software to the latest version available from the Software vendor as agreed with the BSP (c) work with BSP Personnel to communicate the effect and impact and compatibility of any changes to the Hardware and Software managed to ensure minimal business impact of such changes; Commercial in Confidence Page 13 May 2004 Network Management Outsourcing Agreement (d) advise BSP of new technologies that may provide BSP business benefit or improvements in efficiency. The BSP will assess benefits and risks and work with Datec to include on the approved lists as appropriate; (e) ensure that Datec staff are trained and skilled on all current and new technologies for the managed Hardware and Software. (f) centrally monitor performance of infrastructure components, where possible, to identify performance degradation, capacity and Hardware/Software problems and respond to identified performance tuning, problems and capacity needs; (g) tune infrastructure components to ensure optimum operating performance to meet Service Levels. (h) provide assistance and support to BSP Personnel as required; (i) provide in-depth (Level 1 and 2) technical support for operating systems, standard software (for Software problems or questions, defect and non-defect related). It includes problem tracking, problem source identification, problem impact (severity) determination, bypass and recovery support, problem resolution, management reporting and trend analysis and interfacing with other Suppliers on behalf of the BSP; (j) provide support, in accordance with the BSP, manufacturers and vendors procedures; (k) install, set up and maintain configurations, to deliver the required Services; (l) coordinate and recommend system upgrades to BSP, and work with
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Extract the exact clause related to "Non-Disparagement" from the excerpt above.

assistant: Not found.