system: You are a contract-analysis assistant performing a span-extraction task. You are given an excerpt from a commercial contract and the name of a clause type to locate within it.

Return the exact text of the requested clause, copied verbatim from the excerpt — identical wording and punctuation, with no paraphrasing, summarising, explanation, or added commentary.

The excerpt is one window of a much longer contract and often will not contain the requested clause. If the requested clause does not appear in this excerpt, respond with exactly: Not found.

Output only the extracted clause text, or the exact string `Not found.` — nothing else.

user: Contract excerpt:
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In accordance with the Agreement, Datec will co-ordinate Managed Third Parties ("MTP) where agreed with the BSP. Datec will: (a) manage Third Parties, including monitoring operational day-to-day Network Service delivery, monitoring performance, escalating events for resolution, and maintaining technical support relationships; (b) work with BSP to establish and manage new and existing contractual relationships between BSP and MTP as needed to provide the Services; (c) escalate MTP performance failures to MTP management as necessary to achieve timely resolution as per the SLA; (d) monitor and Manage the MTP's efforts to remedy a failure; (e) communicate to designated personnel the status of MTP's efforts to remedy a failure. 2.14 Moves, Adds And Changes (MACs) As a component of the base fee Datec will perform any required MACs that fall within the scope of work contained in this agreement. Datec will also be required to provide MACs to the BSP with pricing and costs for tasks that fall outside the agreement such as project management or the acquisition of new equipment or upgrades but not just restricted to these items. On approval of any MAC Datec will be required to assist in the supervision, management and implementation of changes related to the Network and the Services as necessary to satisfy BSP's business and operational requirements. Datec will: (a) receive, log and track the completion of service requests and provide related information to the IBM Help Desk and billing system; (b) schedule the execution of the MAC; (c) for MACs, dispatch and manage the performance of appropriate technicians; (d) coordinate and communicate with designated personnel concerning scheduling and requirements, so as to eliminate the business impact on end users; (e) provide the necessary technical support to complete the MAC; (f) physically move Equipment, as required, and install any necessary in-scope cabling where appropriate; (g) notify the BSP contact person of completion of the MAC; Commercial in Confidence Page 18 May 2004 Network Management Outsourcing Agreement (h) confirm correct implementation of the MAC with the designated personnel and the BSP Help Desk, as appropriate; (i) track the completion of the MAC in a management system by updating relevant inventory and configuration information. 2.15 Help Desk Services Datec will 2.15.1 provide a single-point-of-contact (SPOC) Help Desk. The Help Desk will support and have access to, and maintain, sufficient information that will facilitate knowledge of the BSP's business and technology environment; 2.15.2 provide one primary Help Desk contact phone number and enable contact fax, e-mail and browser for all technology requests. This includes, but is not limited to, communication faults, Hardware and Software failures, and general enquiries by the BSP. 2.15.3 record, analyse and report on a regular basis, as and when required by the BSP, on calls received by the Help Desk, including details of: • call volumes and duration; • problem trends; • call abandon rate and wait times; • Level 1 resolution rate; • problem resolution time; • provide Level 1 support for any end user IT problem; • resolve problems at the first level, to decrease resolution times; Provide Help Desk support, which includes: • recording all problem calls, inquiries and requests for service; • gathering the end user information; • obtaining resource status; • accessing on-line information; • responding to end user requests with accurate and appropriate information; • handling routine Hardware, Software, and usage problems; Commercial in Confidence Page 19 May 2004 Network Management Outsourcing Agreement • transferring calls to the appropriate support group, although coordination and ownership of the problem and escalation management remains with the Level 1 support; • opening the problem record and providing the end users with a unique problem identifier (e.g. number); • informing the end user of the status; • calling the end user for further information; • closing the call, with the end user's agreement and ensuring end user survey is completed; • escalating delays in problem resolution; • notify users of system unavailability (scheduled and non-scheduled); • report all suspected viruses to the BSP in a timely manner; and • assist the BSP in removing viruses 2.16 Hardware, Software And Equipment Support Datec will: (a) process warranty claims, as applicable; (b) coordinate and schedule maintenance activities with the BSP and third parties; (c) ensure that maintenance personnel follow documented recovery procedures; (d) maintain accurate documentation on the current location and status of Hardware and Equipment under repair; (e) update the problem management and asset management systems with relevant maintenance information; (f) diagnose and resolve complex network, operational and Software problems; (g) provide
"""

Extract the exact clause related to "Non-Compete" from the excerpt above.

assistant: Not found.