system: You are a contract-analysis assistant performing a span-extraction task. You are given an excerpt from a commercial contract and the name of a clause type to locate within it.

Return the exact text of the requested clause, copied verbatim from the excerpt — identical wording and punctuation, with no paraphrasing, summarising, explanation, or added commentary.

The excerpt is one window of a much longer contract and often will not contain the requested clause. If the requested clause does not appear in this excerpt, respond with exactly: Not found.

Output only the extracted clause text, or the exact string `Not found.` — nothing else.

user: Contract excerpt:
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carry out the necessary actions with the Network Supplier in order to solve this malfunction as quickly as possible. 3.1.4. EIT commits to assure a high availability (availability rate defined in Annex 2) and the proper performance (response timeand no saturation) of the Network during working hours in South Africa (established in Annex 2). 3.1.5. The Customer and EIT commit themselves to give each other notice of any case of malfunction with the Network Supplier. 3 Source: FERROGLOBE PLC, F-4/A, 6/24/2015 3.2. SERVERS: 3.2.1. EIT is in charge of the list of servers (hereinafter "Servers") provided in Annex 3. 3.2.2. The Customer is responsible for the maintenance of the hardware of the local servers. 3.2.3. EIT is responsible for the maintenance of the hardware of the Central Server. 3.2.4. EIT commits to monitor the Servers during working hours in South Africa. 3.2.5. EIT must alert the IT Department of the Customer if any problem should occur in any of the Servers, within the timeestablished in Annex 2. 3.2.6. EIT commits to solve any problems that may arise in the Servers, within the time established in Annex 2. 3.2.7. EIT is in charge of supervising and assuring the proper performance of the backups. For this, it has provided the Customerwith a backup process. 3.2.8. The Customer commits to follow the backup process that EIT has provided for him. 3.2.9. The Customer must alert EIT of any incidence it might detect by sending an electronic mail to sistemas@eit.es. 3.3. APPLICATIONS EIT provides and is responsible for the support and maintenance of the applications (defined in the table in Annex 4). For each of these applications, EIT commits to: 3.3.1. Provide the Customer with hardware installations (servers, disks, backup tapes, etc.) which enable the performance of theapplication. 3.3.2. Assure the availability of the application (which varies for each application, defined in Annex 2). 4 Source: FERROGLOBE PLC, F-4/A, 6/24/2015 3.3.3. Monitor the applications to analyse the transaction charges and carry out the appropriate corrections in order to optimizethe system. 3.3.4. Provide Level 2 assistance to users via direct telephone numbers of the persons responsible for each application, during the hours established in Annex 2. If there is a public holiday in Spain, EIT commits to provide for the Customer a central telephone number to communicate any incidences that may occur. 3.3.5. Solve the problems communicated by e-mail to incident.smelters@eit.es during working hours in South Africa, within timeaccording to the severity of the problem, defined in Annex 2. 3.3.6. Maintain the present interfaces between the central application GES-INDUS and the Customer's local applications: PayrollGesprod and Maximo. 3.3.7. Guarantee the reliability of the application (software and databases) and of the hardware support (server, disks, etc.), toprevent any loss of information that could affect the Customer's business. 3.3.8. Carry out the backups and necessary restorations in order to assure the durability of the application and prevent any lossof information. 3.3.9. Guarantee a high service level (reasonable response time and correct progress of transactions). With regard to the electronic mail service, EIT will be able, after contacting with the Customer, to restrict the type and size of exchanged files. It is noted that the customer currently do not make use of this service but has the option to use it at no additional cost 3.3.10. Assure the security of the access to information: the Customer is responsible for the opening of accesses to the applications. EIT commits to supply the necessary securities to ensure the access rights defined by the Customer guarantee access only to the data authorized by the Customer. 3.4. WORKSTATIONS AND PRINTERS 3.4.1. The Customer is responsible for the purchase and maintenance of the workstations and printers. 3.4.2. EIT commits to assist the Customer to implement a master that allows the quick installation of all the standard software inworkstations. 3.5. STANDARD SOFTWARE LICENCES 3.5.1. The Customer will benefit from the group contracts negotiated by EIT in name of Group Villar Mir for the purchase oflicences. 3.5.2. The purchase of licences will be carried out directly by the Customer. 5 Source: FERROGLOBE PLC, F-4/A, 6/24/2015 3.5.3. EIT declares and guarantees the Customer the legal purchase of licences of all the software necessary for the use of thecentral applications created by EIT. 3.5.4. EIT must inform the Customer in due course if any changes take place in licences or in their rights of use. 3.6. DEFINITION OF STANDARDS AND AGREED GUIDELINES EIT is responsible for: 3.6.1. The definition of the technological standards to be used in
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Extract the exact clause related to "Rofr/Rofo/Rofn" from the excerpt above.

assistant: Not found.