system: You are a contract-analysis assistant performing a span-extraction task. You are given an excerpt from a commercial contract and the name of a clause type to locate within it.

Return the exact text of the requested clause, copied verbatim from the excerpt — identical wording and punctuation, with no paraphrasing, summarising, explanation, or added commentary.

The excerpt is one window of a much longer contract and often will not contain the requested clause. If the requested clause does not appear in this excerpt, respond with exactly: Not found.

Output only the extracted clause text, or the exact string `Not found.` — nothing else.

user: Contract excerpt:
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Exhibit 10.20 (TRANSLATION) OUTSOURCING AGREEMENT This Outsourcing Agreement (hereinafter "Agreement") is effective as from the 1st day of January, 2009, by and between: Parties to this agreement SILICON SMELTERS << Pty >> Ltd, registration nr 1998/019036/07, VAT n° 4310178506, Registered office at Beyersnek Road, PO Box 657 Polokwane - South Africa, represented by Benoit Emile Norbert Ollivier, Managing Director, acting pursuant to the powers granted to him by the Board on the 22nd of May, 2008 (hereinafter referred to as "the Customer"), AND ESPACIO INFORMATION TECHNOLOGY, SA., a public limited company with place of business in P° de la Castellana, N° 259, 28046, Madrid, SPAIN, and represented by Mr. Carlos Lafitte as Chief Executive, in virtue of his powers, currently in force, conferred to him the 23rd of January of 1996 (Protocol No. 134), before Mr. Jose Maria Lucena Conde, Notary Public in Madrid, (hereinafter referred to as "EIT"). 1 Source: FERROGLOBE PLC, F-4/A, 6/24/2015 1. RECORDINGS This Agreement is being made and entered into with reference to the following facts: 1.1. Silicon Smelters and EIT both belong to the GROUP VILLAR MIR. 1.2. The Customer is a company that manufactures ferro-alloys in both its factories: Polokwane and Rand Carbide. 1.3. EIT is a company that installs, integrates and develops the management and maintenance of Data Processing Systems, and desires toperform for the Customer the outsourcing services described in this Agreement. 1.4. GROUP VILLAR MIR demands the Customer to use the management services of the group, developed and maintained by EIT, andsubcontract the management of its IT infrastructure to EIT. In consideration of the payments to be made and services to be performed hereunder, the parties agree as follows: 2. PURPOSE OF AGREEMENT 2.1. The Agreement documents: 2.1.1. The services EIT renders to the Customer's users on all the company's levels; 2.1.2. The clauses made regarding services and products between the Customer and EIT. 2.1.3. The terms and conditions under which the Customer agrees to purchase and EIT agrees to provide the Services. 2.2. The definitions that apply in the present Agreement are listed in Annex 1. 2.3. The scope of application of this Agreement is restricted to the IT Management System of the Customer. The IT involving the industrialand production environments is excluded from this Agreement. 2.4. The supervision of the Agreement is assured by EIT, represented by its Chief Executive, and by the Customer, represented by its Headof Information Technology Department. 2.5. These specific services can be grouped in different types: 2.5.1. Network 2 Source: FERROGLOBE PLC, F-4/A, 6/24/2015 2.5.2. Servers 2.5.3. Applications 2.5.4. User Workstations 2.5.5. Standard software licences 2.5.6. Definition of the agreed guidelines for negotiation 3. DESCRIPTION OF THE SERVICES RENDERED BY EIT The specific services rendered by EIT according to this Agreement include the following: 3.1. NETWORK EIT is in charge of the remote Network, which connects each workstation of the Customer to the Central Server of EIT and to Internet (hereinafter "WAN"). The internal network of the factories (hereinafter "LAN") is excluded from this Agreement and the Customer is responsible for it. 3.1.1. The Customer has contracted, taking into account the technological standards defined by EIT, an external company (hereinafter "Network Supplier") for the setting up and the management of the Network. This Network Supplier is accountable to the Customer for the management of the Network. 3.1.2. EIT commits itself to monitor the Network during working hours in South Africa, up to where the service rendered by theNetwork Supplier allows. 3.1.3. EIT commits itself to alert the IT Department of the Customer when any malfunction (power cut, saturation, etc.) is identified, and to carry out the necessary actions with the Network Supplier in order to solve this malfunction as quickly as possible. 3.1.4. EIT commits to assure a high availability (availability rate defined in Annex 2) and the proper performance (response timeand no saturation) of the Network during working hours in South Africa (established in Annex 2). 3.1.5. The Customer and EIT commit themselves to give each other notice of any case of malfunction with the Network Supplier. 3 Source: FERROGLOBE PLC, F-4/A, 6/24/2015 3.2. SERVERS: 3.2.1. EIT is in charge of the list of servers (hereinafter "Servers") provided in Annex 3. 3.2.2. The Customer is responsible for the maintenance of the hardware of the local servers. 3.2.3. EIT is responsible for the maintenance of the hardware of the Central Server. 3.2.4. EIT commits to monitor the Servers during working hours in South Africa. 3.2.5. EIT must alert the IT Department of the
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Extract the exact clause related to "Document Name" from the excerpt above.

assistant: OUTSOURCING AGREEMENT