system: You are a contract-analysis assistant performing a span-extraction task. You are given an excerpt from a commercial contract and the name of a clause type to locate within it.

Return the exact text of the requested clause, copied verbatim from the excerpt — identical wording and punctuation, with no paraphrasing, summarising, explanation, or added commentary.

The excerpt is one window of a much longer contract and often will not contain the requested clause. If the requested clause does not appear in this excerpt, respond with exactly: Not found.

Output only the extracted clause text, or the exact string `Not found.` — nothing else.

user: Contract excerpt:
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with a unique problem identifier (e.g. number); • informing the end user of the status; • calling the end user for further information; • closing the call, with the end user's agreement and ensuring end user survey is completed; • escalating delays in problem resolution; • notify users of system unavailability (scheduled and non-scheduled); • report all suspected viruses to the BSP in a timely manner; and • assist the BSP in removing viruses 2.16 Hardware, Software And Equipment Support Datec will: (a) process warranty claims, as applicable; (b) coordinate and schedule maintenance activities with the BSP and third parties; (c) ensure that maintenance personnel follow documented recovery procedures; (d) maintain accurate documentation on the current location and status of Hardware and Equipment under repair; (e) update the problem management and asset management systems with relevant maintenance information; (f) diagnose and resolve complex network, operational and Software problems; (g) provide trouble shooting and problem resolution for all managed Hardware, Software, and Equipment; (h) provide Software and Equipment support including trouble shooting for problem determination; (i) resolve problems with long term fix or if problem cannot be resolved within an acceptable time frame, an alternative solution must be available in order to get the BSP working with the long term fix implemented at a later time; (j) identify and resolve user Hardware and Equipment problems including the management and execution of any Service Levels agreed in third party vendor maintenance agreements in place currently or in the future;d Commercial in Confidence Page 20 May 2004 Network Management Outsourcing Agreement (k) provide end user support and problem resolution for Software; (l) coordinate with other parties as necessary to resolve Hardware and Equipment problems; (m) order new Hardware and Equipment and schedule installation; (n) interface with Hardware and Equipment vendors for planning and problem resolution. 2.17 User Logon And Password Administration for Wide Area Network (WAN) 2.17.1Datec will provide a central point for the generation of new user logons and passwords as agreed with the BSP. 2.17.2Datec will reset passwords and perform logon ID administration in accordance with BSP's security guidelines. 2.17.3User logon and password administration include providing access and administering passwords for firewalls and internet requirements. 2.18 Project Services Datec will provide project services as agreed with the BSP that fall outside the scope of this document. 2.18.1Datec will execute Projects according to the following guidelines: All new projects, new Requests for Service (RFS), and work considered out- of-scope of day-to-day operations will be treated as competitive 2.18.2BSP will ask Datec for a quote based on a Scope of Work 2.18.3Datec is to provide a relevant quote to the BSP Customer Business Manager (CBM) 2.18.4Quotes will be approved by the BSP CBM, who will then notify Datec. BSP Customer Business Manager (CBM) contact details: [*****] [*****] [*****] [*****] [*****] Commercial in Confidence Page 21 May 2004 Network Management Outsourcing Agreement ***** CONFIDENTIAL TREATMENT REQUESTED 2.19 Asset Management 2.19.1 Datec will assist the BSP in the ongoing management of an inventory of Equipment, Equipment Software and Network Services comprising the Network. Such inventory will record, Site locations and Equipment configuration (including hardware components and operating system software) as applicable to the Equipment, Equipment Software and Network Services in an agreed format. 2.19.2 Datec will provide updates to the inventory that result from other processes including performance management, fault management, configuration and capacity planning. Updates from these processes will be tracked through work order activity. Datec will provide BSP with changes to the inventory in an agreed format. Datec will: (a) within 30 days from each Site Acceptance Date, provide the necessary information to populate the inventory management database with information regarding that Site; (b) provide updated inventory data on a weekly basis as a result of performance management, fault management, and MAC activity; and (c) manage an inventory of spares made available for the purpose of facilitating the maintenance of critical Service components. 2.20 Security Services As set forth below, Datec will manage physical security for the Network as necessary to satisfy BSP's business and operational requirements. Datec will be responsive to BSP changes in its physical Network security requirements as they may change over time. Datec will comply with relevant BSP information security policies, and government regulations. With respect to this responsibility, Datec will: 2.20.1 on an ongoing basis, identify Datec subcontractors and Personnel who are to be granted access to specific operations or BSP facilities related to the Services; 2.20.2 follow a standard equivalent to the BSP physical security standard for
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Extract the exact clause related to "Ip Ownership Assignment" from the excerpt above.

assistant: Not found.