system: You are a contract-analysis assistant performing a span-extraction task. You are given an excerpt from a commercial contract and the name of a clause type to locate within it.

Return the exact text of the requested clause, copied verbatim from the excerpt — identical wording and punctuation, with no paraphrasing, summarising, explanation, or added commentary.

The excerpt is one window of a much longer contract and often will not contain the requested clause. If the requested clause does not appear in this excerpt, respond with exactly: Not found.

Output only the extracted clause text, or the exact string `Not found.` — nothing else.

user: Contract excerpt:
"""
to support the entire SICAP(R) prepaid application. 1.3 Additional service on request (as per clause 5) o On-site support o Remote support (not covered by Hotline) o Training after acceptance 2 Procedures for support 2.1 Hotline ISC SICAP(R) (Case of incidents) The HotLine can be reached as follows: Phone: +41 878 807 387 (24 hours, 7 days a week) Fax: +41 41 360 10 29 Trouble Ticket: http:www.swissgsm.ch/gnats/SKEUROTEL (WEB based "GNATS problem report system", used by ISC, Lucerne) EuroTel defines up to 5 system administrators from their own staff. They must be trained for the following modules: o SICAP(R)VCA o SICAP(R)PPB o SICAP(R)OTA Only these system administrators have the permission to use the HotLine and the "GNATS tool". 2.2 Procedures for incidents According to the priority request of EuroTel, ISC SICAP(R) (Installation and Service Center) will contact the responsible engineer from Sicap Ltd with its Subcontractor(s) immediately. The following procedures are applicable: 1. After the discovery of an incident, ISC SICAP(R) has to be notified without delay by the Web based "GNATS trouble ticket tool" and by phone (called HotLine). [LOGO] sicap M&S contract -------------------------------------------------------------------------------- 2. EuroTel shall use the HotLine number to report every incident. Together with notification of the HotLine the following information has to be provided: o Date and time of incident occurrence o User domain, site domain, application domain o Configuration item detail and a full and accurate description of the incident o Priority of Incident 3. On request from Sicap Ltd, EuroTel has to provide the following supplementary information: o SICAP(R) modules VCA- or PPB- or OTA-logfile o System logfiles o all necessary information from the crashed system in electronic way (if possible ) like memory dumps. 4. On request from Sicap Ltd, EuroTel has to open the ISDN remote access to the system to ISC SICAP(R) 2.3 Main flowchart [LOGO] sicap M&S contract -------------------------------------------------------------------------------- -------------------- --------- --------- System Administrator \ \ /Project manager ---- Incident ----- Priority -------------------- / --------- /--------- | | | ----------------|---------------- &sbsp; | | | | --------- ------- -------------- ----------- GNATS Incidents [GRAPHIC] HotLine trouble ticket Information --------- ------- -------------- ----------- | | | | -------------- | RFC / | (request for ------- | change) \ | ------------ ---------- -------------- ---------------\ ISC SICAP(R) [GRAPHIC] | | |------- ------------ ---------- -------------- | | / | GNATS ---------------- | -------------- | -------- | | Response | | -------- -------------- / | | Quotation -------| | (schedule & \ | delivery plan) | -------------- | | -------- | Problem | detected | -------- | | | ----------|----------- | | | | | Problem ------- ------- ----------- | fixing On-site Remote Explanation | & action action with Call, | Installation E-Mail, Fax | ------- ------- ----------- | | | | | | --|-------|------------- | | | | --------- -------- -------------- Quotation \ Change \ Problem solved accepted --------------- accepted ---- --------- / -------- / -------------- [LOGO] sicap M&S contract -------------------------------------------------------------------------------- 3 Response time 3.1 Response time for hotline The Response Time during the HotLine availability hours shall be the following: -------------------------------------------------------------------------- Priority of reques Availability Response Time -------------------------------------------------------------------------- emergency 24 hours, 7 days a week 4 hours -------------------------------------------------------------------------- high during working hours 4 hours -------------------------------------------------------------------------- medium during working hours next working day -------------------------------------------------------------------------- low during working hours day after next working day -------------------------------------------------------------------------- It is up to EuroTel to decide which priority occurs. In case of an obvious misuse, Sicap Ltd has the right to charge the costs. Sicap Ltd will perform every possibility to make the system running as soon as possible. Staff of EuroTel must be on-site on request of Sicap Ltd. 3.1.1 Working hours at Sicap Ltd The working hours for Sicap Ltd, ISC are: 08.00h - 18.00h except Saturday, Sunday and public holidays in Switzerland. Public holidays in Switzerland are: New Year January 1st Berchtoldsday January 2nd St. Joseph's day (date is not fixed) Good Friday Friday before Eastern Easter Monday Monday after Eastern Ascension day Thursday, 10 days before Whitsuntide White Monday Monday after Whitsuntide Corpus Christi (date is not fixed) National Holiday August 1st Assumption August 15th St. Leodegar October 2nd All Saints November 1st Immaculate Conceptions December 8th Before Christmas day December 24th after 12:00 am Christmas day December 25th Boxing day December 26th Sylvester December 31st after 12:00 am 3.2 Emergency priority In an emergency case Sicap Ltd shall do every effort to make the SICAP(R) application running within 24 hours after response. This also includes to find temporary solution (work around) until the definitive acceptable
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Extract the exact clause related to "Affiliate License-Licensor" from the excerpt above.

assistant: Not found.