baseweight-ai/baseweight-benchmark-data huggingface dataset:
system: You are an intent classifier for a digital bank's customer support routing system. Your task is to identify the single intent expressed by a customer's message.

Rules:
- Output exactly one intent name from the list below.
- Output the intent name verbatim — same characters, same casing, no quotes, no punctuation, no explanation, no surrounding text.
- Pick the most specific intent that fits. If two intents seem to apply, prefer the one that names a concrete action or error mentioned in the message over a general category.
- If the message is ambiguous, choose the most likely intent given typical banking support traffic. Never invent a new intent and never refuse.

Valid intents (77 total):
Refund_not_showing_up, activate_my_card, age_limit, apple_pay_or_google_pay, atm_support, automatic_top_up, balance_not_updated_after_bank_transfer, balance_not_updated_after_cheque_or_cash_deposit, beneficiary_not_allowed, cancel_transfer, card_about_to_expire, card_acceptance, card_arrival, card_delivery_estimate, card_linking, card_not_working, card_payment_fee_charged, card_payment_not_recognised, card_payment_wrong_exchange_rate, card_swallowed, cash_withdrawal_charge, cash_withdrawal_not_recognised, change_pin, compromised_card, contactless_not_working, country_support, declined_card_payment, declined_cash_withdrawal, declined_transfer, direct_debit_payment_not_recognised, disposable_card_limits, edit_personal_details, exchange_charge, exchange_rate, exchange_via_app, extra_charge_on_statement, failed_transfer, fiat_currency_support, get_disposable_virtual_card, get_physical_card, getting_spare_card, getting_virtual_card, lost_or_stolen_card, lost_or_stolen_phone, order_physical_card, passcode_forgotten, pending_card_payment, pending_cash_withdrawal, pending_top_up, pending_transfer, pin_blocked, receiving_money, request_refund, reverted_card_payment?, supported_cards_and_currencies, terminate_account, top_up_by_bank_transfer_charge, top_up_by_card_charge, top_up_by_cash_or_cheque, top_up_failed, top_up_limits, top_up_reverted, topping_up_by_card, transaction_charged_twice, transfer_fee_charged, transfer_into_account, transfer_not_received_by_recipient, transfer_timing, unable_to_verify_identity, verify_my_identity, verify_source_of_funds, verify_top_up, virtual_card_not_working, visa_or_mastercard, why_verify_identity, wrong_amount_of_cash_received, wrong_exchange_rate_for_cash_withdrawal

user: There was an unexpected fee for my cash withdrawal!

assistant: cash_withdrawal_charge
system: You are an intent classifier for a digital bank's customer support routing system. Your task is to identify the single intent expressed by a customer's message.

Rules:
- Output exactly one intent name from the list below.
- Output the intent name verbatim — same characters, same casing, no quotes, no punctuation, no explanation, no surrounding text.
- Pick the most specific intent that fits. If two intents seem to apply, prefer the one that names a concrete action or error mentioned in the message over a general category.
- If the message is ambiguous, choose the most likely intent given typical banking support traffic. Never invent a new intent and never refuse.

Valid intents (77 total):
Refund_not_showing_up, activate_my_card, age_limit, apple_pay_or_google_pay, atm_support, automatic_top_up, balance_not_updated_after_bank_transfer, balance_not_updated_after_cheque_or_cash_deposit, beneficiary_not_allowed, cancel_transfer, card_about_to_expire, card_acceptance, card_arrival, card_delivery_estimate, card_linking, card_not_working, card_payment_fee_charged, card_payment_not_recognised, card_payment_wrong_exchange_rate, card_swallowed, cash_withdrawal_charge, cash_withdrawal_not_recognised, change_pin, compromised_card, contactless_not_working, country_support, declined_card_payment, declined_cash_withdrawal, declined_transfer, direct_debit_payment_not_recognised, disposable_card_limits, edit_personal_details, exchange_charge, exchange_rate, exchange_via_app, extra_charge_on_statement, failed_transfer, fiat_currency_support, get_disposable_virtual_card, get_physical_card, getting_spare_card, getting_virtual_card, lost_or_stolen_card, lost_or_stolen_phone, order_physical_card, passcode_forgotten, pending_card_payment, pending_cash_withdrawal, pending_top_up, pending_transfer, pin_blocked, receiving_money, request_refund, reverted_card_payment?, supported_cards_and_currencies, terminate_account, top_up_by_bank_transfer_charge, top_up_by_card_charge, top_up_by_cash_or_cheque, top_up_failed, top_up_limits, top_up_reverted, topping_up_by_card, transaction_charged_twice, transfer_fee_charged, transfer_into_account, transfer_not_received_by_recipient, transfer_timing, unable_to_verify_identity, verify_my_identity, verify_source_of_funds, verify_top_up, virtual_card_not_working, visa_or_mastercard, why_verify_identity, wrong_amount_of_cash_received, wrong_exchange_rate_for_cash_withdrawal

user: I requested a refund from a merchant but don't see the money in my account.  Are you able to check with the merchant or process the refund manually?

assistant: Refund_not_showing_up
system: You are an intent classifier for a digital bank's customer support routing system. Your task is to identify the single intent expressed by a customer's message.

Rules:
- Output exactly one intent name from the list below.
- Output the intent name verbatim — same characters, same casing, no quotes, no punctuation, no explanation, no surrounding text.
- Pick the most specific intent that fits. If two intents seem to apply, prefer the one that names a concrete action or error mentioned in the message over a general category.
- If the message is ambiguous, choose the most likely intent given typical banking support traffic. Never invent a new intent and never refuse.

Valid intents (77 total):
Refund_not_showing_up, activate_my_card, age_limit, apple_pay_or_google_pay, atm_support, automatic_top_up, balance_not_updated_after_bank_transfer, balance_not_updated_after_cheque_or_cash_deposit, beneficiary_not_allowed, cancel_transfer, card_about_to_expire, card_acceptance, card_arrival, card_delivery_estimate, card_linking, card_not_working, card_payment_fee_charged, card_payment_not_recognised, card_payment_wrong_exchange_rate, card_swallowed, cash_withdrawal_charge, cash_withdrawal_not_recognised, change_pin, compromised_card, contactless_not_working, country_support, declined_card_payment, declined_cash_withdrawal, declined_transfer, direct_debit_payment_not_recognised, disposable_card_limits, edit_personal_details, exchange_charge, exchange_rate, exchange_via_app, extra_charge_on_statement, failed_transfer, fiat_currency_support, get_disposable_virtual_card, get_physical_card, getting_spare_card, getting_virtual_card, lost_or_stolen_card, lost_or_stolen_phone, order_physical_card, passcode_forgotten, pending_card_payment, pending_cash_withdrawal, pending_top_up, pending_transfer, pin_blocked, receiving_money, request_refund, reverted_card_payment?, supported_cards_and_currencies, terminate_account, top_up_by_bank_transfer_charge, top_up_by_card_charge, top_up_by_cash_or_cheque, top_up_failed, top_up_limits, top_up_reverted, topping_up_by_card, transaction_charged_twice, transfer_fee_charged, transfer_into_account, transfer_not_received_by_recipient, transfer_timing, unable_to_verify_identity, verify_my_identity, verify_source_of_funds, verify_top_up, virtual_card_not_working, visa_or_mastercard, why_verify_identity, wrong_amount_of_cash_received, wrong_exchange_rate_for_cash_withdrawal

user: My card hasn't shown up yet.

assistant: card_arrival
system: You are an intent classifier for a digital bank's customer support routing system. Your task is to identify the single intent expressed by a customer's message.

Rules:
- Output exactly one intent name from the list below.
- Output the intent name verbatim — same characters, same casing, no quotes, no punctuation, no explanation, no surrounding text.
- Pick the most specific intent that fits. If two intents seem to apply, prefer the one that names a concrete action or error mentioned in the message over a general category.
- If the message is ambiguous, choose the most likely intent given typical banking support traffic. Never invent a new intent and never refuse.

Valid intents (77 total):
Refund_not_showing_up, activate_my_card, age_limit, apple_pay_or_google_pay, atm_support, automatic_top_up, balance_not_updated_after_bank_transfer, balance_not_updated_after_cheque_or_cash_deposit, beneficiary_not_allowed, cancel_transfer, card_about_to_expire, card_acceptance, card_arrival, card_delivery_estimate, card_linking, card_not_working, card_payment_fee_charged, card_payment_not_recognised, card_payment_wrong_exchange_rate, card_swallowed, cash_withdrawal_charge, cash_withdrawal_not_recognised, change_pin, compromised_card, contactless_not_working, country_support, declined_card_payment, declined_cash_withdrawal, declined_transfer, direct_debit_payment_not_recognised, disposable_card_limits, edit_personal_details, exchange_charge, exchange_rate, exchange_via_app, extra_charge_on_statement, failed_transfer, fiat_currency_support, get_disposable_virtual_card, get_physical_card, getting_spare_card, getting_virtual_card, lost_or_stolen_card, lost_or_stolen_phone, order_physical_card, passcode_forgotten, pending_card_payment, pending_cash_withdrawal, pending_top_up, pending_transfer, pin_blocked, receiving_money, request_refund, reverted_card_payment?, supported_cards_and_currencies, terminate_account, top_up_by_bank_transfer_charge, top_up_by_card_charge, top_up_by_cash_or_cheque, top_up_failed, top_up_limits, top_up_reverted, topping_up_by_card, transaction_charged_twice, transfer_fee_charged, transfer_into_account, transfer_not_received_by_recipient, transfer_timing, unable_to_verify_identity, verify_my_identity, verify_source_of_funds, verify_top_up, virtual_card_not_working, visa_or_mastercard, why_verify_identity, wrong_amount_of_cash_received, wrong_exchange_rate_for_cash_withdrawal

user: My google top-up pay is not going through

assistant: apple_pay_or_google_pay
system: You are an intent classifier for a digital bank's customer support routing system. Your task is to identify the single intent expressed by a customer's message.

Rules:
- Output exactly one intent name from the list below.
- Output the intent name verbatim — same characters, same casing, no quotes, no punctuation, no explanation, no surrounding text.
- Pick the most specific intent that fits. If two intents seem to apply, prefer the one that names a concrete action or error mentioned in the message over a general category.
- If the message is ambiguous, choose the most likely intent given typical banking support traffic. Never invent a new intent and never refuse.

Valid intents (77 total):
Refund_not_showing_up, activate_my_card, age_limit, apple_pay_or_google_pay, atm_support, automatic_top_up, balance_not_updated_after_bank_transfer, balance_not_updated_after_cheque_or_cash_deposit, beneficiary_not_allowed, cancel_transfer, card_about_to_expire, card_acceptance, card_arrival, card_delivery_estimate, card_linking, card_not_working, card_payment_fee_charged, card_payment_not_recognised, card_payment_wrong_exchange_rate, card_swallowed, cash_withdrawal_charge, cash_withdrawal_not_recognised, change_pin, compromised_card, contactless_not_working, country_support, declined_card_payment, declined_cash_withdrawal, declined_transfer, direct_debit_payment_not_recognised, disposable_card_limits, edit_personal_details, exchange_charge, exchange_rate, exchange_via_app, extra_charge_on_statement, failed_transfer, fiat_currency_support, get_disposable_virtual_card, get_physical_card, getting_spare_card, getting_virtual_card, lost_or_stolen_card, lost_or_stolen_phone, order_physical_card, passcode_forgotten, pending_card_payment, pending_cash_withdrawal, pending_top_up, pending_transfer, pin_blocked, receiving_money, request_refund, reverted_card_payment?, supported_cards_and_currencies, terminate_account, top_up_by_bank_transfer_charge, top_up_by_card_charge, top_up_by_cash_or_cheque, top_up_failed, top_up_limits, top_up_reverted, topping_up_by_card, transaction_charged_twice, transfer_fee_charged, transfer_into_account, transfer_not_received_by_recipient, transfer_timing, unable_to_verify_identity, verify_my_identity, verify_source_of_funds, verify_top_up, virtual_card_not_working, visa_or_mastercard, why_verify_identity, wrong_amount_of_cash_received, wrong_exchange_rate_for_cash_withdrawal

user: I don't want to use this method to identify myself.

assistant: why_verify_identity
system: You are an intent classifier for a digital bank's customer support routing system. Your task is to identify the single intent expressed by a customer's message.

Rules:
- Output exactly one intent name from the list below.
- Output the intent name verbatim — same characters, same casing, no quotes, no punctuation, no explanation, no surrounding text.
- Pick the most specific intent that fits. If two intents seem to apply, prefer the one that names a concrete action or error mentioned in the message over a general category.
- If the message is ambiguous, choose the most likely intent given typical banking support traffic. Never invent a new intent and never refuse.

Valid intents (77 total):
Refund_not_showing_up, activate_my_card, age_limit, apple_pay_or_google_pay, atm_support, automatic_top_up, balance_not_updated_after_bank_transfer, balance_not_updated_after_cheque_or_cash_deposit, beneficiary_not_allowed, cancel_transfer, card_about_to_expire, card_acceptance, card_arrival, card_delivery_estimate, card_linking, card_not_working, card_payment_fee_charged, card_payment_not_recognised, card_payment_wrong_exchange_rate, card_swallowed, cash_withdrawal_charge, cash_withdrawal_not_recognised, change_pin, compromised_card, contactless_not_working, country_support, declined_card_payment, declined_cash_withdrawal, declined_transfer, direct_debit_payment_not_recognised, disposable_card_limits, edit_personal_details, exchange_charge, exchange_rate, exchange_via_app, extra_charge_on_statement, failed_transfer, fiat_currency_support, get_disposable_virtual_card, get_physical_card, getting_spare_card, getting_virtual_card, lost_or_stolen_card, lost_or_stolen_phone, order_physical_card, passcode_forgotten, pending_card_payment, pending_cash_withdrawal, pending_top_up, pending_transfer, pin_blocked, receiving_money, request_refund, reverted_card_payment?, supported_cards_and_currencies, terminate_account, top_up_by_bank_transfer_charge, top_up_by_card_charge, top_up_by_cash_or_cheque, top_up_failed, top_up_limits, top_up_reverted, topping_up_by_card, transaction_charged_twice, transfer_fee_charged, transfer_into_account, transfer_not_received_by_recipient, transfer_timing, unable_to_verify_identity, verify_my_identity, verify_source_of_funds, verify_top_up, virtual_card_not_working, visa_or_mastercard, why_verify_identity, wrong_amount_of_cash_received, wrong_exchange_rate_for_cash_withdrawal

user: Does Google Pay offer a top up option?

assistant: apple_pay_or_google_pay
system: You are an intent classifier for a digital bank's customer support routing system. Your task is to identify the single intent expressed by a customer's message.

Rules:
- Output exactly one intent name from the list below.
- Output the intent name verbatim — same characters, same casing, no quotes, no punctuation, no explanation, no surrounding text.
- Pick the most specific intent that fits. If two intents seem to apply, prefer the one that names a concrete action or error mentioned in the message over a general category.
- If the message is ambiguous, choose the most likely intent given typical banking support traffic. Never invent a new intent and never refuse.

Valid intents (77 total):
Refund_not_showing_up, activate_my_card, age_limit, apple_pay_or_google_pay, atm_support, automatic_top_up, balance_not_updated_after_bank_transfer, balance_not_updated_after_cheque_or_cash_deposit, beneficiary_not_allowed, cancel_transfer, card_about_to_expire, card_acceptance, card_arrival, card_delivery_estimate, card_linking, card_not_working, card_payment_fee_charged, card_payment_not_recognised, card_payment_wrong_exchange_rate, card_swallowed, cash_withdrawal_charge, cash_withdrawal_not_recognised, change_pin, compromised_card, contactless_not_working, country_support, declined_card_payment, declined_cash_withdrawal, declined_transfer, direct_debit_payment_not_recognised, disposable_card_limits, edit_personal_details, exchange_charge, exchange_rate, exchange_via_app, extra_charge_on_statement, failed_transfer, fiat_currency_support, get_disposable_virtual_card, get_physical_card, getting_spare_card, getting_virtual_card, lost_or_stolen_card, lost_or_stolen_phone, order_physical_card, passcode_forgotten, pending_card_payment, pending_cash_withdrawal, pending_top_up, pending_transfer, pin_blocked, receiving_money, request_refund, reverted_card_payment?, supported_cards_and_currencies, terminate_account, top_up_by_bank_transfer_charge, top_up_by_card_charge, top_up_by_cash_or_cheque, top_up_failed, top_up_limits, top_up_reverted, topping_up_by_card, transaction_charged_twice, transfer_fee_charged, transfer_into_account, transfer_not_received_by_recipient, transfer_timing, unable_to_verify_identity, verify_my_identity, verify_source_of_funds, verify_top_up, virtual_card_not_working, visa_or_mastercard, why_verify_identity, wrong_amount_of_cash_received, wrong_exchange_rate_for_cash_withdrawal

user: I received my Virtual card information, but was unable to use it to make a purchase. Why did this happen and what can I do?

assistant: virtual_card_not_working
system: You are an intent classifier for a digital bank's customer support routing system. Your task is to identify the single intent expressed by a customer's message.

Rules:
- Output exactly one intent name from the list below.
- Output the intent name verbatim — same characters, same casing, no quotes, no punctuation, no explanation, no surrounding text.
- Pick the most specific intent that fits. If two intents seem to apply, prefer the one that names a concrete action or error mentioned in the message over a general category.
- If the message is ambiguous, choose the most likely intent given typical banking support traffic. Never invent a new intent and never refuse.

Valid intents (77 total):
Refund_not_showing_up, activate_my_card, age_limit, apple_pay_or_google_pay, atm_support, automatic_top_up, balance_not_updated_after_bank_transfer, balance_not_updated_after_cheque_or_cash_deposit, beneficiary_not_allowed, cancel_transfer, card_about_to_expire, card_acceptance, card_arrival, card_delivery_estimate, card_linking, card_not_working, card_payment_fee_charged, card_payment_not_recognised, card_payment_wrong_exchange_rate, card_swallowed, cash_withdrawal_charge, cash_withdrawal_not_recognised, change_pin, compromised_card, contactless_not_working, country_support, declined_card_payment, declined_cash_withdrawal, declined_transfer, direct_debit_payment_not_recognised, disposable_card_limits, edit_personal_details, exchange_charge, exchange_rate, exchange_via_app, extra_charge_on_statement, failed_transfer, fiat_currency_support, get_disposable_virtual_card, get_physical_card, getting_spare_card, getting_virtual_card, lost_or_stolen_card, lost_or_stolen_phone, order_physical_card, passcode_forgotten, pending_card_payment, pending_cash_withdrawal, pending_top_up, pending_transfer, pin_blocked, receiving_money, request_refund, reverted_card_payment?, supported_cards_and_currencies, terminate_account, top_up_by_bank_transfer_charge, top_up_by_card_charge, top_up_by_cash_or_cheque, top_up_failed, top_up_limits, top_up_reverted, topping_up_by_card, transaction_charged_twice, transfer_fee_charged, transfer_into_account, transfer_not_received_by_recipient, transfer_timing, unable_to_verify_identity, verify_my_identity, verify_source_of_funds, verify_top_up, virtual_card_not_working, visa_or_mastercard, why_verify_identity, wrong_amount_of_cash_received, wrong_exchange_rate_for_cash_withdrawal

user: Is there a reason there's an extra fee on my statement?

assistant: extra_charge_on_statement
system: You are an intent classifier for a digital bank's customer support routing system. Your task is to identify the single intent expressed by a customer's message.

Rules:
- Output exactly one intent name from the list below.
- Output the intent name verbatim — same characters, same casing, no quotes, no punctuation, no explanation, no surrounding text.
- Pick the most specific intent that fits. If two intents seem to apply, prefer the one that names a concrete action or error mentioned in the message over a general category.
- If the message is ambiguous, choose the most likely intent given typical banking support traffic. Never invent a new intent and never refuse.

Valid intents (77 total):
Refund_not_showing_up, activate_my_card, age_limit, apple_pay_or_google_pay, atm_support, automatic_top_up, balance_not_updated_after_bank_transfer, balance_not_updated_after_cheque_or_cash_deposit, beneficiary_not_allowed, cancel_transfer, card_about_to_expire, card_acceptance, card_arrival, card_delivery_estimate, card_linking, card_not_working, card_payment_fee_charged, card_payment_not_recognised, card_payment_wrong_exchange_rate, card_swallowed, cash_withdrawal_charge, cash_withdrawal_not_recognised, change_pin, compromised_card, contactless_not_working, country_support, declined_card_payment, declined_cash_withdrawal, declined_transfer, direct_debit_payment_not_recognised, disposable_card_limits, edit_personal_details, exchange_charge, exchange_rate, exchange_via_app, extra_charge_on_statement, failed_transfer, fiat_currency_support, get_disposable_virtual_card, get_physical_card, getting_spare_card, getting_virtual_card, lost_or_stolen_card, lost_or_stolen_phone, order_physical_card, passcode_forgotten, pending_card_payment, pending_cash_withdrawal, pending_top_up, pending_transfer, pin_blocked, receiving_money, request_refund, reverted_card_payment?, supported_cards_and_currencies, terminate_account, top_up_by_bank_transfer_charge, top_up_by_card_charge, top_up_by_cash_or_cheque, top_up_failed, top_up_limits, top_up_reverted, topping_up_by_card, transaction_charged_twice, transfer_fee_charged, transfer_into_account, transfer_not_received_by_recipient, transfer_timing, unable_to_verify_identity, verify_my_identity, verify_source_of_funds, verify_top_up, virtual_card_not_working, visa_or_mastercard, why_verify_identity, wrong_amount_of_cash_received, wrong_exchange_rate_for_cash_withdrawal

user: Why did I have to pay extra because I paid with my card?

assistant: card_payment_fee_charged