Patent AU-2017239600-A1 (AU)
Title: Factory management system
Inventor: SIVAKUMAR SRINIVASAN
IPC: G06Q90/00
Filed: 2017-10-06
Abstract: A computer-implemented method performed in a factory management system, the factory management system including a factory management device, a service center network including a project manager device and at least one service resource device, a factory network including a factory lead device and at least one factory resource device, and a client device, the service center network including one or more wired and/or wireless networks, the factory network including one or more wired and/or wireless networks, the factory management device including a communication interface that allows factory management device to send, receive, store, process, and/or route information to, from, associated with, and/or between the service center network and the factory network, the method including receiving, by the client device or by the at least one service resource device or by the project manager device, and via a user interface, input information associated with a work request, transmitting, by the client device or by the at least one service resource device or by the project manager device, the work request to the factory management device, receiving, by the factory management device, the work request from the client device, identifying, by the factory management device, a work profile associated with the work request, the work profile being associated with generating a plan for a group of tasks to be performed in fulfilling the work request, identifying, by the factory management device, a group of task profiles associated with the group of tasks, the group of task profiles identifying a group of resources associated with performing the group of tasks, and parameters associated with estimating a resource demand for performing the group of tasks by the group of resources, generating, by the factory management device, a plan, associated with the work request, based on the work profile and the group of task profiles, the plan identifying the group of tasks, an order for performing the group of tasks, and an estimated resource demand associated with performing the tasks, adding, by the factory management device, the plan to a project queue for review by a project manager via the project manager device, approving, by the project manager device, plans in the project queue, when a plan in the project queue is approved by the project manager device, moving, by the factory management device, the approved plan from the project queue to a factory queue for review by a factory lead via the factory lead device, allocating, by the factory lead device, factory resources to plans in the factory queue, when the factory lead device allocates factory resources to a plan in the factory queue, moving, by the factory management device, the allocated plan from the factory queue to a factory schedule, identifying, by the factory management device, factory resources allocated to perform tasks according to the factory schedule, providing, by the factory management device, to the at least one factory resource device, task assignments to perform tasks according to the factory schedule, determining, by the factory management device, a status associated with the scheduled work requests, wherein determining the status includes receiving, from the factory resource device, a completion update, the completion update identifying the task and a completion status associated with the task, determining, by the factory management device, one or more metrics for measuring a progress or performance associated with the resource, providing, by the factory management device to the user device for presentation via the user interface of the user device, output information associated with the demand, the other demands, the allocation, the one or more metrics, and the status, determining, by the factory management device, based on the status information, one or more issues associated with fulfilling the work request, determining, by the factory management device, based on the one or more issues, one or more actions associated with resolving the one or more issues, and outputting, by the factory management device, an alert, identifying the one or more issues and the one or more actions, to the service resource device for display on the service resource device. '2 0 o >0 Ico) _ __ __ C) 0)C -~ U)~U WVa) W cn E -a) O c-C 4) U' 7 U) -0 0~c U)U) C') [IM 1 0- -m U.-0 U 0U 0 U)U _ U) U) _ 0 ~ U' U)0 U) 0 ) U)