aveni-ai/aveni-bench-banking77 huggingface dataset:
Customer query: I see a cash withdrawal that I did not perform.
A. cash withdrawal not recognised
B. verify my identity
C. failed transfer
D. wrong amount of cash received
Answer: A
Customer query: I checked the app and saw an extra cash withdrawal that I didn't authorize
A. cash withdrawal not recognised
B. direct debit payment not recognised
C. wrong exchange rate for cash withdrawal
D. card payment wrong exchange rate
Answer: A
Customer query: I have a strange cash withdrawal in my statement
A. pending top up
B. cash withdrawal not recognised
C. lost or stolen card
D. pending transfer
Answer: B
Customer query: There's a cash withdraw on my statement that I didn't make.
A. card payment not recognised
B. transfer timing
C. cash withdrawal not recognised
D. passcode forgotten
Answer: C
Customer query: i think someone is using my card to withdraw money. Someone stole my wallet. What can I do? it is urgent.
A. topping up by card
B. cancel transfer
C. cash withdrawal not recognised
D. terminate account
Answer: C
Customer query: I am seeing in the App a some cash withdrawal that its not mine
A. card payment not recognised
B. cash withdrawal not recognised
C. pin blocked
D. request refund
Answer: B
Customer query: My account has a weird withdrawal.
A. cash withdrawal not recognised
B. exchange via app
C. top up reverted
D. balance not updated after cheque or cash deposit
Answer: A
Customer query: I'm unsure of a withdrawl in my statement.
A. cash withdrawal not recognised
B. direct debit payment not recognised
C. terminate account
D. card delivery estimate
Answer: A
Customer query: It looks like someone else withdrew cash from my account, can you help?
A. exchange charge
B. edit personal details
C. cash withdrawal not recognised
D. declined transfer
Answer: C
Customer query: I think I see a withdraw I did not make.
A. wrong amount of cash received
B. pending transfer
C. transfer fee charged
D. cash withdrawal not recognised
Answer: D
Customer query: Some cash is showing up in my app that I did not get.
A. cash withdrawal not recognised
B. exchange via app
C. top up by card charge
D. card linking
Answer: A
Customer query: There is an unauthorized cash withdrawal from my account for 500£.  I definitely didn't make this withdrawal.  I need your help.
A. direct debit payment not recognised
B. card about to expire
C. card arrival
D. cash withdrawal not recognised
Answer: D
Customer query: The app is showing an ATM withdrawl that I didn't make.
A. transaction charged twice
B. atm support
C. cash withdrawal not recognised
D. getting spare card
Answer: C
Customer query: There is a odd withdrawal on my account.
A. verify source of funds
B. transfer not received by recipient
C. exchange via app
D. cash withdrawal not recognised
Answer: D
Customer query: I need to cancel my card that got stolen a little while ago. Someone has already taken some money out and I don't want them to take anymore. Can you please do that?
A. balance not updated after bank transfer
B. cash withdrawal not recognised
C. pending top up
D. lost or stolen phone
Answer: B
Customer query: How do I cancel my card? There are charges on my account that I didn't make.
A. cash withdrawal not recognised
B. direct debit payment not recognised
C. lost or stolen phone
D. pending card payment
Answer: A
Customer query: There is an error, the app says I made an ATM withdrawal and I didn't.
A. supported cards and currencies
B. cash withdrawal not recognised
C. reverted card payment?
D. country support
Answer: B
Customer query: Can anyone help me, I lost my wallet and they've started withdrawing from my account.
A. cash withdrawal not recognised
B. card delivery estimate
C. declined transfer
D. cancel transfer
Answer: A
Customer query: What do I do if I notice a strange withdrawl in my statement?
A. extra charge on statement
B. reverted card payment?
C. cash withdrawal not recognised
D. transfer into account
Answer: C
Customer query: I don't recognise a cash withdrawal
A. cash withdrawal not recognised
B. balance not updated after bank transfer
C. Refund not showing up
D. exchange charge
Answer: A
Customer query: Help!  My wallet was stolen and someone is taking money out.  I need this money!  What can I do?
A. exchange charge
B. cash withdrawal not recognised
C. beneficiary not allowed
D. terminate account
Answer: B
Customer query: There is a cash withdrawal transaction that I am unsure of.
A. transfer fee charged
B. cash withdrawal not recognised
C. order physical card
D. transfer not received by recipient
Answer: B
Customer query: I didn't take out money from an ATM but my app statement shows that I did. How can I fix this?
A. getting spare card
B. cash withdrawal not recognised
C. pin blocked
D. transfer not received by recipient
Answer: B
Customer query: Someone has stolen my card. Even though I have my card with me, someone just made a 500£ cash withdrawal. Please help as soon as possible.
A. change pin
B. cash withdrawal not recognised
C. receiving money
D. wrong exchange rate for cash withdrawal
Answer: B
Customer query: Cash I didn't get shows in my app.
A. cash withdrawal not recognised
B. lost or stolen card
C. supported cards and currencies
D. wrong exchange rate for cash withdrawal
Answer: A
Customer query: There is a problem with my card. Somebody has removed money from my account in a town I haven't been to. Can you please freeze my account immediately?
A. top up by card charge
B. card payment fee charged
C. transfer not received by recipient
D. cash withdrawal not recognised
Answer: D
Customer query: There is an ATM withdrawl in the app I don't recognize.
A. cash withdrawal not recognised
B. atm support
C. card not working
D. declined card payment
Answer: A
Customer query: A cash withdrawal is showing up that I didn't do.
A. cash withdrawal not recognised
B. top up reverted
C. top up by card charge
D. transfer not received by recipient
Answer: A
Customer query: The app made a mistake and said I made a cash withdrawal.
A. card not working
B. top up reverted
C. transfer not received by recipient
D. cash withdrawal not recognised
Answer: D
Customer query: Is there an exchange fee?
A. beneficiary not allowed
B. age limit
C. card linking
D. exchange charge
Answer: D
Customer query: whats your exchange rate
A. exchange charge
B. top up by cash or cheque
C. visa or mastercard
D. transfer into account
Answer: A
Customer query: What are your currency exchange fees?
A. wrong amount of cash received
B. declined cash withdrawal
C. exchange charge
D. pending top up
Answer: C
Customer query: Where do I find the exchange rate?
A. contactless not working
B. exchange charge
C. top up by bank transfer charge
D. Refund not showing up
Answer: B
Customer query: What is the base amount for cross-currency exchanges?
A. disposable card limits
B. exchange charge
C. order physical card
D. request refund
Answer: B
Customer query: My work sends me all over the world, can I get a discount for all the money I have to exchange?
A. exchange charge
B. top up by bank transfer charge
C. virtual card not working
D. exchange rate
Answer: A
Customer query: How much more do I have to pay to exchange currencies?
A. apple pay or google pay
B. cash withdrawal charge
C. exchange charge
D. transfer not received by recipient
Answer: C
Customer query: Is there a fee for exchanging currencies?
A. pending transfer
B. exchange charge
C. declined cash withdrawal
D. wrong exchange rate for cash withdrawal
Answer: B
Customer query: How much does it cost to exchange currencies?
A. card not working
B. exchange charge
C. disposable card limits
D. transfer into account
Answer: B
Customer query: whats the exchange charge
A. receiving money
B. transfer fee charged
C. exchange charge
D. card delivery estimate
Answer: C
Customer query: Is there any discount for someone that exchanges currencies frequently?
A. balance not updated after bank transfer
B. pin blocked
C. exchange charge
D. top up by bank transfer charge
Answer: C
Customer query: Is there a fee to exchange foreign money?
A. direct debit payment not recognised
B. supported cards and currencies
C. exchange charge
D. verify my identity
Answer: C
Customer query: Do I have to pay for exchanging currencies?
A. exchange charge
B. card acceptance
C. get disposable virtual card
D. getting virtual card
Answer: A
Customer query: Does it cost extra to exchange currencies?
A. card swallowed
B. extra charge on statement
C. exchange charge
D. lost or stolen phone
Answer: C
Customer query: Is there a fee for exchanging foreign currencies?
A. atm support
B. declined cash withdrawal
C. top up limits
D. exchange charge
Answer: D
Customer query: Will I be charged a fee for exchanging foreign currencies?
A. balance not updated after cheque or cash deposit
B. getting spare card
C. exchange charge
D. verify my identity
Answer: C
Customer query: How much is a cross currency exchange, and can I check to see if I have any discounts available?
A. get physical card
B. exchange charge
C. declined cash withdrawal
D. age limit
Answer: B
Customer query: Do you offer a discount on multiple currency exchanges?
A. disposable card limits
B. exchange charge
C. cash withdrawal charge
D. transfer fee charged
Answer: B
Customer query: How much do I have to pay for the exchange fee?
A. verify source of funds
B. terminate account
C. exchange charge
D. pin blocked
Answer: C
Customer query: If I want to exchange currency, will there be extras?
A. failed transfer
B. edit personal details
C. cash withdrawal charge
D. exchange charge
Answer: D
Customer query: If I need to exchange currency is there an extra fee?
A. terminate account
B. disposable card limits
C. exchange charge
D. topping up by card
Answer: C
Customer query: I was wondering if there were any discounts offered for frequent currency exchanges?
A. wrong amount of cash received
B. exchange charge
C. cash withdrawal not recognised
D. top up by bank transfer charge
Answer: B
Customer query: Would I be charged for exchanging currencies?
A. exchange charge
B. card linking
C. top up limits
D. activate my card
Answer: A
Customer query: What is the exchange fee?
A. apple pay or google pay
B. exchange charge
C. extra charge on statement
D. card payment fee charged
Answer: B
Customer query: Does it cost to exchange currencies with this card?
A. supported cards and currencies
B. exchange charge
C. Refund not showing up
D. unable to verify identity
Answer: B
Customer query: how much you charge for exhcange
A. why verify identity
B. exchange charge
C. card acceptance
D. activate my card
Answer: B
Customer query: Are there any extra hidden fees for exchanging currencies?
A. exchange charge
B. top up reverted
C. terminate account
D. change pin
Answer: A
Customer query: When I travel, what will it cost to switch for my currency?
A. pending top up
B. exchange charge
C. failed transfer
D. reverted card payment?
Answer: B
Customer query: How much will I pay to exchange foreign currency?
A. exchange charge
B. unable to verify identity
C. verify top up
D. declined card payment
Answer: A
Customer query: Does it cost money for currency exchange services?
A. exchange charge
B. why verify identity
C. top up by cash or cheque
D. card about to expire
Answer: A
Customer query: Are there extra charges for exchanging currency?
A. pending cash withdrawal
B. exchange charge
C. transfer timing
D. direct debit payment not recognised
Answer: B
Customer query: I will need to exchange currencies frequently, will I be able to get a discount?
A. atm support
B. card arrival
C. transfer not received by recipient
D. exchange charge
Answer: D
Customer query: Is there a charge for a foreign currency exchange?
A. exchange charge
B. pending transfer
C. lost or stolen card
D. cash withdrawal not recognised
Answer: A
Customer query: Is there a discount for frequently exchanging currencies?
A. reverted card payment?
B. card swallowed
C. exchange charge
D. transfer not received by recipient
Answer: C
Customer query: What is the cost for an exchange fee?
A. exchange charge
B. exchange via app
C. extra charge on statement
D. card payment wrong exchange rate
Answer: A
Customer query: Will it cost more money if my currency needs to be exchanged?
A. exchange charge
B. change pin
C. wrong amount of cash received
D. atm support
Answer: A
Customer query: I would like to exchange currencies, but is there an extra charge to do so?
A. exchange charge
B. card not working
C. failed transfer
D. age limit
Answer: A
Customer query: Does it cost anything for exchanges?
A. card arrival
B. edit personal details
C. exchange charge
D. country support
Answer: C
Customer query: Can I exchange money from abroad without additional costs?
A. fiat currency support
B. activate my card
C. request refund
D. exchange charge
Answer: D
Customer query: does it cost to exchange currencies?
A. country support
B. top up limits
C. exchange charge
D. wrong exchange rate for cash withdrawal
Answer: C
Customer query: Is there a fee for using a European bank card to top up?
A. card arrival
B. get disposable virtual card
C. top up by card charge
D. cancel transfer
Answer: C
Customer query: Are there any fees for adding money with an international card?
A. card arrival
B. top up by card charge
C. why verify identity
D. lost or stolen card
Answer: B
Customer query: i was charged when i used a us issued card. why and what cards are free to use to add money
A. top up reverted
B. top up by card charge
C. getting spare card
D. top up failed
Answer: B
Customer query: Any hidden fees associated with the international card if money is added?
A. card acceptance
B. extra charge on statement
C. top up by card charge
D. passcode forgotten
Answer: C
Customer query: Will I get charged for topping off my card?
A. top up by card charge
B. verify my identity
C. top up by cash or cheque
D. cash withdrawal not recognised
Answer: A
Customer query: Are there charges for topping up US cards?
A. top up by card charge
B. top up limits
C. change pin
D. lost or stolen card
Answer: A
Customer query: Are there fees for top ups?
A. card delivery estimate
B. top up by card charge
C. top up by cash or cheque
D. get physical card
Answer: B
Customer query: What are the charges for US cards with top up.
A. getting spare card
B. virtual card not working
C. top up by card charge
D. card not working
Answer: C
Customer query: Is there an additional charge for topping up using a European card?
A. compromised card
B. top up by card charge
C. verify top up
D. extra charge on statement
Answer: B
Customer query: In exchange for top ups will you take fees?
A. top up by card charge
B. get disposable virtual card
C. pending top up
D. automatic top up
Answer: A
Customer query: I just topped off my card will I be charged for it?
A. Refund not showing up
B. exchange rate
C. top up by card charge
D. getting virtual card
Answer: C
Customer query: How much does it cost to top up by card?
A. top up by card charge
B. age limit
C. supported cards and currencies
D. country support
Answer: A
Customer query: Are there any fees if I use a European bank card for a top up?
A. apple pay or google pay
B. declined cash withdrawal
C. top up by card charge
D. cash withdrawal charge
Answer: C
Customer query: What are the top-up fees?
A. top up by card charge
B. unable to verify identity
C. declined card payment
D. contactless not working
Answer: A
Customer query: How much is the charge to top up my card?
A. card arrival
B. declined cash withdrawal
C. top up by card charge
D. order physical card
Answer: C
Customer query: How much can I expect to pay to top up a US card?
A. transfer timing
B. top up by card charge
C. getting virtual card
D. card acceptance
Answer: B
Customer query: What fee is included if I top up by card?
A. top up by card charge
B. unable to verify identity
C. cash withdrawal not recognised
D. activate my card
Answer: A
Customer query: If I use a European bank card for top up, Do I get charged?
A. top up by card charge
B. automatic top up
C. card payment not recognised
D. transaction charged twice
Answer: A
Customer query: Will there be any extra fees for European bank card for top up?
A. top up by card charge
B. supported cards and currencies
C. card payment wrong exchange rate
D. reverted card payment?
Answer: A
Customer query: Will I be charged if I use European bank card for top up?
A. top up by card charge
B. top up limits
C. top up reverted
D. verify source of funds
Answer: A
Customer query: I want to use a European bank card for a top up. Must I pay?
A. top up by card charge
B. pending top up
C. exchange via app
D. top up reverted
Answer: A
Customer query: Will I be charged for topping up by card?
A. get physical card
B. transfer not received by recipient
C. top up by card charge
D. transaction charged twice
Answer: C
Customer query: Is there a fee for topping up
A. lost or stolen phone
B. top up by card charge
C. order physical card
D. beneficiary not allowed
Answer: B
Customer query: What do you charge for top ups?
A. top up by card charge
B. change pin
C. exchange via app
D. apple pay or google pay
Answer: A
Customer query: Will it cost anything to top up a US card?
A. order physical card
B. card arrival
C. balance not updated after cheque or cash deposit
D. top up by card charge
Answer: D
Customer query: Does topping up my card have a fee?
A. unable to verify identity
B. activate my card
C. cancel transfer
D. top up by card charge
Answer: D
Customer query: Are there fees for adding money using an international card
A. top up by card charge
B. atm support
C. virtual card not working
D. topping up by card
Answer: A
Customer query: When using a US card, what is the cost for a top up/off?
A. reverted card payment?
B. top up by card charge
C. visa or mastercard
D. get physical card
Answer: B
Customer query: I need to use a European card for a top up, what will the charge be?
A. order physical card
B. wrong amount of cash received
C. verify my identity
D. top up by card charge
Answer: D
Customer query: Is it okay to use a bank card to top up
A. card payment wrong exchange rate
B. top up by card charge
C. transfer timing
D. Refund not showing up
Answer: B
Customer query: Any fee for topping up?
A. top up by card charge
B. unable to verify identity
C. fiat currency support
D. card payment wrong exchange rate
Answer: A
Customer query: Are there any fees for top ups?
A. request refund
B. top up by card charge
C. age limit
D. beneficiary not allowed
Answer: B
Customer query: What are the fees of using an international card to add money?
A. receiving money
B. card payment wrong exchange rate
C. top up failed
D. top up by card charge
Answer: D
Customer query: Is there a charge or discount if I use a European bank in a top up?
A. balance not updated after bank transfer
B. contactless not working
C. reverted card payment?
D. top up by card charge
Answer: D
Customer query: Is their a fee for top ups?
A. top up by card charge
B. card payment not recognised
C. top up limits
D. fiat currency support
Answer: A
Customer query: Can I top up using an international card
A. transfer into account
B. age limit
C. top up by card charge
D. wrong exchange rate for cash withdrawal
Answer: C
Customer query: What will happen if I want to add money using an international card? Will I run into any fees?
A. pending card payment
B. top up failed
C. reverted card payment?
D. top up by card charge
Answer: D
Customer query: Are there any extra fees for adding money into the international card?
A. transfer timing
B. passcode forgotten
C. supported cards and currencies
D. top up by card charge
Answer: D
Customer query: What are the fees for top ups?
A. declined cash withdrawal
B. fiat currency support
C. top up by card charge
D. card arrival
Answer: C
Customer query: What are the top up charges for US cards?
A. cancel transfer
B. top up by cash or cheque
C. card acceptance
D. top up by card charge
Answer: D
Customer query: Could you please activate my card
A. change pin
B. activate my card
C. card acceptance
D. cash withdrawal charge
Answer: B
Customer query: I need to activate my card can you do that now?
A. top up by bank transfer charge
B. activate my card
C. apple pay or google pay
D. pending transfer
Answer: B
Customer query: What do I need to do to activate my new card?
A. card about to expire
B. card delivery estimate
C. failed transfer
D. activate my card
Answer: D
Customer query: Tell me how to go about activating my new card?
A. activate my card
B. wrong exchange rate for cash withdrawal
C. failed transfer
D. visa or mastercard
Answer: A
Customer query: How can I activate my card so I can start using it?
A. activate my card
B. cash withdrawal charge
C. unable to verify identity
D. compromised card
Answer: A
Customer query: How long will it take to activate my new card?
A. declined card payment
B. activate my card
C. transfer fee charged
D. reverted card payment?
Answer: B
Customer query: What's the right way to activate my card?
A. getting virtual card
B. top up by bank transfer charge
C. card swallowed
D. activate my card
Answer: D
Customer query: I received my new card, how is it activated?
A. pin blocked
B. activate my card
C. card payment not recognised
D. exchange rate
Answer: B
Customer query: Is there a way my new card can be renewed?
A. virtual card not working
B. age limit
C. activate my card
D. card not working
Answer: C
Customer query: How do I activate a card I received?
A. activate my card
B. card swallowed
C. transaction charged twice
D. visa or mastercard
Answer: A
Customer query: Why can't I activate my card?
A. pin blocked
B. transfer into account
C. activate my card
D. disposable card limits
Answer: C
Customer query: What is the process of card activation?
A. balance not updated after bank transfer
B. pending top up
C. top up limits
D. activate my card
Answer: D
Customer query: WHAT CAN I DO AFTER THE CARD MISSING
A. activate my card
B. pending transfer
C. card acceptance
D. age limit
Answer: A
Customer query: I got my new card where do I go to activate it?
A. card delivery estimate
B. unable to verify identity
C. activate my card
D. card payment wrong exchange rate
Answer: C
Customer query: Would like to use my card and need to activate it first.  Can you help me do this?
A. passcode forgotten
B. activate my card
C. declined card payment
D. transfer not received by recipient
Answer: B
Customer query: I need help activating my new card.
A. topping up by card
B. top up reverted
C. activate my card
D. verify my identity
Answer: C
Customer query: how to activate card?
A. apple pay or google pay
B. getting virtual card
C. Refund not showing up
D. activate my card
Answer: D
Customer query: Please, activate my card
A. contactless not working
B. activate my card
C. apple pay or google pay
D. card about to expire
Answer: B
Customer query: I tried activating my bill of fare and it didn't workplace
A. activate my card
B. card linking
C. verify top up
D. reverted card payment?
Answer: A
Customer query: I just got my card and want to use it, how do I activate my card?
A. visa or mastercard
B. transfer into account
C. activate my card
D. pin blocked
Answer: C
Customer query: I have a new card and I want to activate it
A. disposable card limits
B. automatic top up
C. why verify identity
D. activate my card
Answer: D
Customer query: Assist me please with card activation.
A. age limit
B. get disposable virtual card
C. activate my card
D. direct debit payment not recognised
Answer: C
Customer query: I need help with activating my card
A. exchange charge
B. activate my card
C. cash withdrawal charge
D. top up reverted
Answer: B
Customer query: How can I start using my card?
A. card payment not recognised
B. country support
C. contactless not working
D. activate my card
Answer: D
Customer query: Activating my card
A. activate my card
B. balance not updated after bank transfer
C. top up failed
D. pending card payment
Answer: A
Customer query: When will my card be activated?
A. direct debit payment not recognised
B. balance not updated after cheque or cash deposit
C. activate my card
D. wrong exchange rate for cash withdrawal
Answer: C
Customer query: How can I activate my card>
A. pending card payment
B. automatic top up
C. cancel transfer
D. activate my card
Answer: D
Customer query: What are the steps in order to activate my new card?
A. declined card payment
B. activate my card
C. exchange via app
D. cash withdrawal not recognised
Answer: B
Customer query: How do I go about activating my new card?
A. card not working
B. activate my card
C. verify top up
D. cancel transfer
Answer: B
Customer query: What is the activation process on my new card?
A. exchange via app
B. passcode forgotten
C. pending cash withdrawal
D. activate my card
Answer: D
Customer query: I would like to get help from someone with activating my card.
A. activate my card
B. terminate account
C. pending card payment
D. atm support
Answer: A
Customer query: What is the process for activating my card?
A. fiat currency support
B. verify my identity
C. activate my card
D. exchange via app
Answer: C
Customer query: How do I use my new card?
A. transfer fee charged
B. activate my card
C. verify top up
D. topping up by card
Answer: B
Customer query: I got my new card but I am not sure if it need s activated and how?
A. visa or mastercard
B. pin blocked
C. activate my card
D. pending top up
Answer: C
Customer query: What are the steps to activating a new card?
A. activate my card
B. virtual card not working
C. top up by card charge
D. visa or mastercard
Answer: A
Customer query: I would like to activate my card to use now, can you help me?
A. declined transfer
B. getting virtual card
C. balance not updated after bank transfer
D. activate my card
Answer: D
Customer query: How do I activate a new card?
A. transfer fee charged
B. activate my card
C. transfer not received by recipient
D. automatic top up
Answer: B
Customer query: I just got this card & I don't know how to activate it.
A. compromised card
B. transfer not received by recipient
C. activate my card
D. getting virtual card
Answer: C
Customer query: I got my new card. How do I activate it?
A. beneficiary not allowed
B. activate my card
C. contactless not working
D. direct debit payment not recognised
Answer: B
Customer query: What do I need to do to activate my card?
A. top up by card charge
B. transfer not received by recipient
C. card payment not recognised
D. activate my card
Answer: D
Customer query: I see some fees for cash withdraw.
A. contactless not working
B. pending cash withdrawal
C. exchange rate
D. cash withdrawal charge
Answer: D
Customer query: How come I was charged extra when I withdrew cash?
A. reverted card payment?
B. top up limits
C. supported cards and currencies
D. cash withdrawal charge
Answer: D
Customer query: Why am I being charged when I withdraw cash?
A. supported cards and currencies
B. direct debit payment not recognised
C. cash withdrawal charge
D. reverted card payment?
Answer: C
Customer query: What is this charge on my account for a cash withdrawl?
A. cash withdrawal charge
B. contactless not working
C. declined transfer
D. extra charge on statement
Answer: A
Customer query: Why are fees charged on cash withdrawals? I went to withdraw some money earlier today after shopping. There's a fee that wasn't there before.
A. cash withdrawal charge
B. balance not updated after bank transfer
C. why verify identity
D. declined cash withdrawal
Answer: A
Customer query: How come you charge for cash withdrawals? I withdrew cash after buying groceries today, and there seems to be a new fee
A. verify source of funds
B. cash withdrawal charge
C. top up by cash or cheque
D. top up by bank transfer charge
Answer: B
Customer query: It looks like I was charged a withdrawal fee for going to my ATM. Why is that because I haven't been charged previously for doing so?
A. verify source of funds
B. transfer fee charged
C. cash withdrawal charge
D. Refund not showing up
Answer: C
Customer query: Do ATM cash withdrawals carry a charge now? They've been free in the past, but all of a sudden I have to pay to make ATM withdrawals?
A. pending transfer
B. cash withdrawal charge
C. top up by bank transfer charge
D. direct debit payment not recognised
Answer: B
Customer query: Why is there an extra charge for money that was withdrawn?
A. pending cash withdrawal
B. cash withdrawal charge
C. verify top up
D. order physical card
Answer: B
Customer query: Why was I charged a fee for withdrawing cash?
A. change pin
B. wrong amount of cash received
C. cash withdrawal charge
D. transfer not received by recipient
Answer: C
Customer query: Why did I get a fee?
A. lost or stolen phone
B. country support
C. cash withdrawal not recognised
D. cash withdrawal charge
Answer: D
Customer query: Why did my cash get charged a fee that should not be there.
A. verify my identity
B. top up by card charge
C. pin blocked
D. cash withdrawal charge
Answer: D
Customer query: Why did I have to pay a fee when I got cash?
A. cash withdrawal charge
B. receiving money
C. change pin
D. terminate account
Answer: A
Customer query: Hi, I am calling about a recent transaction that has happened on my account.  I recently went to the ATM, and tried to make a withdrawal on my account.  I just happened to check my transaction slip and noticed a fee for my withdrawal.  How can I resolve this, I didn't know fees were charged for this type of action.
A. get disposable virtual card
B. declined transfer
C. cash withdrawal charge
D. wrong exchange rate for cash withdrawal
Answer: C
Customer query: A fee was charged for my recent withdrawal.
A. cash withdrawal charge
B. visa or mastercard
C. get physical card
D. transfer not received by recipient
Answer: A
Customer query: I got a fee for an ATM withdrawal.
A. edit personal details
B. cash withdrawal charge
C. age limit
D. pending transfer
Answer: B
Customer query: What is the reason for this fee I got after a simple cash withdrawal?
A. cash withdrawal charge
B. wrong exchange rate for cash withdrawal
C. card swallowed
D. transaction charged twice
Answer: A
Customer query: Did you start charging for cash withdrawals? I thought it was free so far but noticed suddendly there is a fee. How much do I need to pay?
A. cash withdrawal charge
B. declined cash withdrawal
C. card not working
D. pending card payment
Answer: A
Customer query: Is there a fee for withdrawing cash?
A. getting virtual card
B. card about to expire
C. cash withdrawal charge
D. supported cards and currencies
Answer: C
Customer query: I've notice I was charged for withdrawing cash, can you explain why?
A. order physical card
B. top up by bank transfer charge
C. transaction charged twice
D. cash withdrawal charge
Answer: D
Customer query: Why was my account charged for using an ATM?
A. top up limits
B. card about to expire
C. cancel transfer
D. cash withdrawal charge
Answer: D
Customer query: Why is there a charge on my account for taking out cash?
A. failed transfer
B. cash withdrawal charge
C. apple pay or google pay
D. card arrival
Answer: B
Customer query: An ATM fee was attached to my recent withdrawal.
A. card arrival
B. card payment wrong exchange rate
C. cash withdrawal charge
D. lost or stolen phone
Answer: C
Customer query: I thought cash withdrawals didn't have a fee
A. balance not updated after cheque or cash deposit
B. cash withdrawal charge
C. card linking
D. contactless not working
Answer: B
Customer query: Why did I get charged a fee when I tried to obtain cash?
A. compromised card
B. cash withdrawal charge
C. card payment wrong exchange rate
D. transfer into account
Answer: B
Customer query: While I was checking out in the grocery store, I realized I needed cash so I requested some.  However, I noticed there was a fee for this transaction.  Why did I get charged a fee?
A. verify source of funds
B. top up by cash or cheque
C. cash withdrawal charge
D. edit personal details
Answer: C
Customer query: Using an ATM caused me to incur an additional fee. Why?
A. card about to expire
B. cash withdrawal charge
C. disposable card limits
D. get physical card
Answer: B
Customer query: I was charged extra for a withdrawal
A. beneficiary not allowed
B. cash withdrawal charge
C. pending cash withdrawal
D. top up by card charge
Answer: B
Customer query: Is there a limit on how much I can withdraw from my account without being charged?
A. pending cash withdrawal
B. beneficiary not allowed
C. cash withdrawal charge
D. card about to expire
Answer: C
Customer query: I thought cash withdrawals were free? Why have I been charged a fee? Also, how much is this fee?
A. pin blocked
B. cash withdrawal charge
C. balance not updated after bank transfer
D. wrong exchange rate for cash withdrawal
Answer: B
Customer query: More fees, this time for withdrawing my own cash. Why are you robbing me?
A. cash withdrawal charge
B. disposable card limits
C. request refund
D. card not working
Answer: A
Customer query: I have never been charged a fee for cash withdrawal before. When did that change?
A. cash withdrawal charge
B. pin blocked
C. atm support
D. card delivery estimate
Answer: A
Customer query: I was charged for a cash withdrawal.
A. cash withdrawal charge
B. card payment fee charged
C. top up by bank transfer charge
D. contactless not working
Answer: A
Customer query: Why did you charge me for a cash withdrawal?
A. wrong exchange rate for cash withdrawal
B. supported cards and currencies
C. exchange charge
D. cash withdrawal charge
Answer: D
Customer query: I took cash and got charged a fee
A. cancel transfer
B. balance not updated after bank transfer
C. getting virtual card
D. cash withdrawal charge
Answer: D
Customer query: Was charged an ATM fee despite it being a small withdrawal on the 1st day of the month. I thought I was allowed 200 per month?
A. fiat currency support
B. cash withdrawal charge
C. change pin
D. pending card payment
Answer: B
Customer query: I had a wrong fee charged at this ATM.
A. get physical card
B. cash withdrawal charge
C. wrong amount of cash received
D. cancel transfer
Answer: B
Customer query: When I got cash, I'm pretty sure there was a glitch that overcharged me.
A. visa or mastercard
B. cash withdrawal charge
C. why verify identity
D. transaction charged twice
Answer: B
Customer query: My account got charged for taking out cash, why did this happen?
A. top up reverted
B. cash withdrawal charge
C. Refund not showing up
D. compromised card
Answer: B
Customer query: Why is there a fee for withdrawing?
A. supported cards and currencies
B. cash withdrawal charge
C. top up limits
D. extra charge on statement
Answer: B
Customer query: Am I able to order a new card and have it sent to me in China?
A. Refund not showing up
B. age limit
C. unable to verify identity
D. card about to expire
Answer: D
Customer query: Will you be able to send the new card to China?
A. card about to expire
B. age limit
C. transfer into account
D. why verify identity
Answer: A
Customer query: When my card expires what happens to my account?
A. receiving money
B. card about to expire
C. exchange charge
D. pending card payment
Answer: B
Customer query: What do I do when my card expires?
A. direct debit payment not recognised
B. cash withdrawal charge
C. card about to expire
D. pending card payment
Answer: C
Customer query: The expiration date on my card is coming up
A. card about to expire
B. getting virtual card
C. transfer into account
D. reverted card payment?
Answer: A
Customer query: My card's expiring, what happens now?
A. card swallowed
B. disposable card limits
C. card linking
D. card about to expire
Answer: D
Customer query: My card is about to expire. What do I need to do?
A. card about to expire
B. Refund not showing up
C. wrong exchange rate for cash withdrawal
D. get disposable virtual card
Answer: A
Customer query: how long and how much does it cost for new card
A. unable to verify identity
B. lost or stolen card
C. exchange charge
D. card about to expire
Answer: D
Customer query: What do I do if my card is expiring soon?
A. age limit
B. card about to expire
C. fiat currency support
D. get physical card
Answer: B
Customer query: How much does it cost to get a new card?  Mine is almost expired.  How fast does it come?
A. card payment wrong exchange rate
B. card about to expire
C. transfer timing
D. apple pay or google pay
Answer: B
Customer query: Since my card is about to expire, what do I do to get a new one?
A. fiat currency support
B. card about to expire
C. topping up by card
D. disposable card limits
Answer: B
Customer query: My card is about to expire and I need to know how much it costs and how long it takes to get a new one.
A. age limit
B. pending cash withdrawal
C. contactless not working
D. card about to expire
Answer: D
Customer query: When my card expires do you send a new card?
A. get physical card
B. card about to expire
C. verify top up
D. getting spare card
Answer: B
Customer query: What is the next step if my card is about to expire.
A. cash withdrawal charge
B. card about to expire
C. beneficiary not allowed
D. virtual card not working
Answer: B
Customer query: Once my card expires, what should I do?
A. failed transfer
B. beneficiary not allowed
C. card delivery estimate
D. card about to expire
Answer: D
Customer query: I need a new card, my current card is nearly expired.
A. top up limits
B. getting spare card
C. card about to expire
D. top up by card charge
Answer: C
Customer query: It appears my card expires next month, can I order a new one?
A. card arrival
B. card about to expire
C. direct debit payment not recognised
D. getting spare card
Answer: B
Customer query: My card is about to expire. How much does it cost to order a new one and how fast will I get it?
A. transfer not received by recipient
B. card payment not recognised
C. wrong exchange rate for cash withdrawal
D. card about to expire
Answer: D
Customer query: What do I do when my card is about to expire?
A. terminate account
B. pending card payment
C. getting spare card
D. card about to expire
Answer: D
Customer query: I will need to get a new card soon, how do I order?
A. direct debit payment not recognised
B. card about to expire
C. extra charge on statement
D. supported cards and currencies
Answer: B
Customer query: going to need a new card what are the fees and time it takes
A. receiving money
B. balance not updated after cheque or cash deposit
C. card about to expire
D. extra charge on statement
Answer: C
Customer query: Will I need to order a new card since mine expires next month?
A. card about to expire
B. disposable card limits
C. lost or stolen card
D. activate my card
Answer: A
Customer query: When my card expires, will I get a new one mailed to me?
A. pin blocked
B. visa or mastercard
C. card about to expire
D. age limit
Answer: C
Customer query: Do you have to order a new card before your current card expires?
A. card about to expire
B. card acceptance
C. pending card payment
D. card linking
Answer: A
Customer query: Since my card is about to expire, I need a new one.
A. card about to expire
B. transfer timing
C. why verify identity
D. unable to verify identity
Answer: A
Customer query: My card is very close to expiring. When can I order a new one and how do I do so?
A. cash withdrawal charge
B. verify source of funds
C. lost or stolen card
D. card about to expire
Answer: D
Customer query: I need to order a  new card, mine is about to expire and I need to know how much it will cost and how long until I receive it.
A. extra charge on statement
B. lost or stolen card
C. card about to expire
D. top up by bank transfer charge
Answer: C
Customer query: How do I order a new card before It expires?
A. card payment wrong exchange rate
B. top up by cash or cheque
C. order physical card
D. card about to expire
Answer: D
Customer query: Can I receive a new card while I am in China?
A. exchange via app
B. card about to expire
C. get disposable virtual card
D. card arrival
Answer: B
Customer query: Next month my card will expire, do I need to order a new one?
A. card about to expire
B. exchange via app
C. cancel transfer
D. balance not updated after bank transfer
Answer: A
Customer query: The expiration date of my card is approaching .
A. receiving money
B. card about to expire
C. cash withdrawal not recognised
D. declined cash withdrawal
Answer: B
Customer query: How can I get a new card ASAP to replace an old, soon to expire one?
A. exchange via app
B. card about to expire
C. unable to verify identity
D. card delivery estimate
Answer: B
Customer query: I need a new card since my old one is about to expire.
A. card payment not recognised
B. card about to expire
C. atm support
D. cash withdrawal charge
Answer: B
Customer query: My card is about to expire.
A. getting virtual card
B. card about to expire
C. contactless not working
D. country support
Answer: B
Customer query: My card is expiring shortly.  How much will it cost for a replacement, and how soon can I get it?
A. card about to expire
B. cash withdrawal not recognised
C. card not working
D. card payment not recognised
Answer: A
Customer query: What would the price be for an expired card replacement and how long will it take me to get it?
A. balance not updated after cheque or cash deposit
B. card about to expire
C. beneficiary not allowed
D. why verify identity
Answer: B
Customer query: in china, need new card
A. apple pay or google pay
B. card about to expire
C. receiving money
D. wrong exchange rate for cash withdrawal
Answer: B
Customer query: If my card is about to expire, do I need to order a new one?
A. why verify identity
B. top up failed
C. pending card payment
D. card about to expire
Answer: D
Customer query: My card is about to expire. How do I get a new one?
A. card about to expire
B. top up limits
C. declined cash withdrawal
D. supported cards and currencies
Answer: A
Customer query: I need to know the cost and when I will receive a new card to replace an old one.
A. edit personal details
B. failed transfer
C. contactless not working
D. card about to expire
Answer: D
Customer query: Is the top up feature available on the Apple Watch?
A. cash withdrawal charge
B. topping up by card
C. apple pay or google pay
D. balance not updated after cheque or cash deposit
Answer: C
Customer query: Can I use the system Google Pay for top-ups?
A. apple pay or google pay
B. top up by cash or cheque
C. country support
D. pending transfer
Answer: A
Customer query: My top-up for Google Pay isn't working
A. transfer fee charged
B. automatic top up
C. change pin
D. apple pay or google pay
Answer: D
Customer query: Can I add money with Apple Pay?
A. declined cash withdrawal
B. terminate account
C. apple pay or google pay
D. balance not updated after bank transfer
Answer: C
Customer query: Can I use my Apple Watch to to top up?
A. edit personal details
B. apple pay or google pay
C. pending transfer
D. top up by cash or cheque
Answer: B
Customer query: Does Apple Pay give the option to top up?
A. declined card payment
B. apple pay or google pay
C. card arrival
D. cancel transfer
Answer: B
Customer query: Top up on my Google Pay isn't working.
A. apple pay or google pay
B. card linking
C. balance not updated after bank transfer
D. exchange rate
Answer: A
Customer query: Is it possible to top up with Apple Pay?
A. exchange via app
B. card delivery estimate
C. apple pay or google pay
D. declined transfer
Answer: C
Customer query: do i have to setup apple pay to use it
A. why verify identity
B. age limit
C. apple pay or google pay
D. automatic top up
Answer: C
Customer query: Can I use Apple Pay to top up?
A. transfer fee charged
B. receiving money
C. top up limits
D. apple pay or google pay
Answer: D
Customer query: How can I top up my Google Pay?
A. apple pay or google pay
B. country support
C. compromised card
D. cash withdrawal not recognised
Answer: A
Customer query: Does Google Play have an app to Top up?
A. request refund
B. pending card payment
C. apple pay or google pay
D. fiat currency support
Answer: C
Customer query: I received my American Express card, but I am having problems making it work with Apple pay.  Can you help me with this problem?
A. atm support
B. apple pay or google pay
C. card swallowed
D. get physical card
Answer: B
Customer query: is apple pay eligible for top up
A. automatic top up
B. pin blocked
C. apple pay or google pay
D. pending transfer
Answer: C
Customer query: Why can't I use my American Express with Apple Pay to top up my account?
A. why verify identity
B. apple pay or google pay
C. card delivery estimate
D. card about to expire
Answer: B
Customer query: how do i add money with my apple watch
A. passcode forgotten
B. apple pay or google pay
C. failed transfer
D. wrong amount of cash received
Answer: B
Customer query: If I want to top up, can I use Apple Pay?
A. getting spare card
B. order physical card
C. wrong exchange rate for cash withdrawal
D. apple pay or google pay
Answer: D
Customer query: can i top up with apple pay
A. apple pay or google pay
B. lost or stolen card
C. country support
D. cash withdrawal charge
Answer: A
Customer query: My American express is experiencing a problem with apple play with top up, can you fix it?
A. terminate account
B. apple pay or google pay
C. balance not updated after cheque or cash deposit
D. card acceptance
Answer: B
Customer query: My top up is not working in Apple Pay.
A. apple pay or google pay
B. transfer not received by recipient
C. age limit
D. compromised card
Answer: A
Customer query: Is Apple Pay a possible top up option?
A. transfer timing
B. request refund
C. apple pay or google pay
D. transfer not received by recipient
Answer: C
Customer query: I don't know how to top up my Google pay.
A. card linking
B. pending cash withdrawal
C. atm support
D. apple pay or google pay
Answer: D
Customer query: Can I top up from my Apple Watch?
A. cancel transfer
B. top up by bank transfer charge
C. beneficiary not allowed
D. apple pay or google pay
Answer: D
Customer query: Can I use my American Express stored in Apple Pay to top up?
A. balance not updated after bank transfer
B. disposable card limits
C. exchange via app
D. apple pay or google pay
Answer: D
Customer query: is apple pay costly?
A. transfer into account
B. apple pay or google pay
C. direct debit payment not recognised
D. verify source of funds
Answer: B
Customer query: How can I top up with Google Pay?
A. cancel transfer
B. terminate account
C. apple pay or google pay
D. age limit
Answer: C
Customer query: I can't top up my account using my American Express with Apple Pay.
A. wrong exchange rate for cash withdrawal
B. card delivery estimate
C. topping up by card
D. apple pay or google pay
Answer: D
Customer query: I got my American Express in Apple Pay, why is top up not working?
A. topping up by card
B. pending transfer
C. apple pay or google pay
D. country support
Answer: C
Customer query: I got my American Express in Apple Bay but top up is not working
A. exchange via app
B. wrong exchange rate for cash withdrawal
C. pending cash withdrawal
D. apple pay or google pay
Answer: D
Customer query: How do I top up? Can I use my apple watch?
A. apple pay or google pay
B. transaction charged twice
C. exchange via app
D. top up limits
Answer: A
Customer query: Is it possible to use Apple Pay to put money in my account?
A. card payment wrong exchange rate
B. balance not updated after cheque or cash deposit
C. apple pay or google pay
D. top up by cash or cheque
Answer: C
Customer query: My American Express is in my Apple Pay and the top up is failing, why?
A. apple pay or google pay
B. pending transfer
C. transaction charged twice
D. supported cards and currencies
Answer: A
Customer query: How can I top-ff my account using my Apple Watch?
A. wrong exchange rate for cash withdrawal
B. apple pay or google pay
C. supported cards and currencies
D. direct debit payment not recognised
Answer: B
Customer query: can google pay be used to make a top-up
A. passcode forgotten
B. fiat currency support
C. apple pay or google pay
D. declined card payment
Answer: C
Customer query: How do I get the Top Up feature on my apple watch working?
A. order physical card
B. apple pay or google pay
C. country support
D. card not working
Answer: B
Customer query: How do I troubleshoot Google pay top up?
A. failed transfer
B. apple pay or google pay
C. card payment wrong exchange rate
D. activate my card
Answer: B
Customer query: How do I top up with Apple Pay?
A. apple pay or google pay
B. top up by bank transfer charge
C. compromised card
D. transfer timing
Answer: A
Customer query: Why isn't my top up working using my saved American Express in ApplePay?
A. transfer into account
B. exchange charge
C. apple pay or google pay
D. cancel transfer
Answer: C
Customer query: How do I use the top up app with my apple watch?
A. top up reverted
B. apple pay or google pay
C. get physical card
D. wrong amount of cash received
Answer: B