aveni-ai/aveni-bench-banking77 huggingface dataset:
Customer query: How do I locate my card?
A. card acceptance
B. card arrival
C. pending top up
D. wrong amount of cash received
Answer: B
Customer query: I still have not received my new card, I ordered over a week ago.
A. card arrival
B. unable to verify identity
C. virtual card not working
D. transfer fee charged
Answer: A
Customer query: I ordered a card but it has not arrived. Help please!
A. declined transfer
B. card arrival
C. verify top up
D. card linking
Answer: B
Customer query: Is there a way to know when my card will arrive?
A. card arrival
B. activate my card
C. transaction charged twice
D. reverted card payment?
Answer: A
Customer query: My card has not arrived yet.
A. edit personal details
B. balance not updated after bank transfer
C. pending card payment
D. card arrival
Answer: D
Customer query: When will I get my card?
A. top up by card charge
B. why verify identity
C. card arrival
D. cancel transfer
Answer: C
Customer query: Do you know if there is a tracking number for the new card you sent me?
A. passcode forgotten
B. transfer not received by recipient
C. terminate account
D. card arrival
Answer: D
Customer query: i have not received my card
A. card acceptance
B. card payment fee charged
C. verify top up
D. card arrival
Answer: D
Customer query: still waiting on that card
A. declined transfer
B. pending card payment
C. card arrival
D. pending transfer
Answer: C
Customer query: Is it normal to have to wait over a week for my new card?
A. card arrival
B. pending top up
C. card linking
D. get disposable virtual card
Answer: A
Customer query: How do I track my card?
A. balance not updated after cheque or cash deposit
B. card arrival
C. compromised card
D. age limit
Answer: B
Customer query: How long does a card delivery take?
A. card swallowed
B. apple pay or google pay
C. topping up by card
D. card arrival
Answer: D
Customer query: I still don't have my card after 2 weeks.  What should I do?
A. passcode forgotten
B. request refund
C. card arrival
D. card payment fee charged
Answer: C
Customer query: still waiting on my new card
A. card arrival
B. top up by card charge
C. topping up by card
D. apple pay or google pay
Answer: A
Customer query: I am still waiting for my card after 1 week.  Is this ok?
A. getting spare card
B. card arrival
C. fiat currency support
D. edit personal details
Answer: B
Customer query: I have been waiting longer than expected for my bank card, could you provide information on when it will arrive?
A. get physical card
B. terminate account
C. unable to verify identity
D. card arrival
Answer: D
Customer query: I've been waiting longer than expected for my card.
A. card not working
B. why verify identity
C. card arrival
D. pin blocked
Answer: C
Customer query: Why hasn't my card been delivered?
A. verify source of funds
B. card arrival
C. top up by cash or cheque
D. pending cash withdrawal
Answer: B
Customer query: Where is my new card? I have been waiting a week!
A. card arrival
B. card delivery estimate
C. why verify identity
D. contactless not working
Answer: A
Customer query: My card still hasn't arrived after 2 weeks. Is it lost?
A. card swallowed
B. exchange rate
C. cash withdrawal charge
D. card arrival
Answer: D
Customer query: I did not get my card yet, is it lost?
A. card linking
B. visa or mastercard
C. card arrival
D. lost or stolen phone
Answer: C
Customer query: Status of the card I ordered.
A. top up by bank transfer charge
B. card arrival
C. declined cash withdrawal
D. top up limits
Answer: B
Customer query: How long should my new card take to arrive?
A. top up failed
B. card acceptance
C. card arrival
D. getting virtual card
Answer: C
Customer query: I ordered my card 2 weeks ago and it still isn't here? What do I do?
A. card arrival
B. transfer not received by recipient
C. apple pay or google pay
D. declined cash withdrawal
Answer: A
Customer query: My card has not arrived yet, where is it?
A. card swallowed
B. declined cash withdrawal
C. get physical card
D. card arrival
Answer: D
Customer query: What is the tracking number for my card that was mailed?
A. order physical card
B. card arrival
C. disposable card limits
D. contactless not working
Answer: B
Customer query: I think something went wrong with my card delivery as I haven't received it yet.
A. card arrival
B. declined transfer
C. top up limits
D. order physical card
Answer: A
Customer query: I'm still waiting for delivery of my new card, why is it taking so long?
A. activate my card
B. contactless not working
C. card arrival
D. top up by cash or cheque
Answer: C
Customer query: I ordered a card a week ago, and it's still not here. What do I do?
A. pending card payment
B. atm support
C. card arrival
D. virtual card not working
Answer: C
Customer query: i want to track the card you sent
A. declined card payment
B. top up reverted
C. visa or mastercard
D. card arrival
Answer: D
Customer query: My card hasn't arrived yet.
A. card arrival
B. compromised card
C. card payment not recognised
D. topping up by card
Answer: A
Customer query: I was expecting my new card and am wondering why I haven't received it yet?
A. card arrival
B. pin blocked
C. getting spare card
D. card linking
Answer: A
Customer query: How do I know when my card will arrive?
A. passcode forgotten
B. virtual card not working
C. card arrival
D. cancel transfer
Answer: C
Customer query: I'm still waiting on my card to be delivered.
A. card arrival
B. lost or stolen phone
C. wrong exchange rate for cash withdrawal
D. pending transfer
Answer: A
Customer query: Does the card you sent have a way to track to it?
A. card arrival
B. change pin
C. transaction charged twice
D. pending card payment
Answer: A
Customer query: I ordered a card and I still haven't received it. It's been two weeks. What can I do?
A. age limit
B. card acceptance
C. card arrival
D. cash withdrawal not recognised
Answer: C
Customer query: I'm starting to think my card is lost because it still hasn't arrived, can you help?
A. card arrival
B. terminate account
C. get disposable virtual card
D. balance not updated after bank transfer
Answer: A
Customer query: Is there tracking info available?
A. topping up by card
B. top up reverted
C. wrong exchange rate for cash withdrawal
D. card arrival
Answer: D
Customer query: What is the tracking number for the card you sent?
A. order physical card
B. card arrival
C. transaction charged twice
D. wrong exchange rate for cash withdrawal
Answer: B
Customer query: Where is the tracking number for the card you sent me?
A. card not working
B. pending top up
C. Refund not showing up
D. card arrival
Answer: D
Customer query: Why won't my card show up on the app?
A. pending card payment
B. direct debit payment not recognised
C. card linking
D. wrong amount of cash received
Answer: C
Customer query: I would like to reactivate my card.
A. card linking
B. wrong exchange rate for cash withdrawal
C. balance not updated after bank transfer
D. supported cards and currencies
Answer: A
Customer query: Where do I link the new card?
A. verify top up
B. card linking
C. get physical card
D. transfer into account
Answer: B
Customer query: I have received my card, can you help me put it in the app?
A. transaction charged twice
B. card payment fee charged
C. Refund not showing up
D. card linking
Answer: D
Customer query: How do I link a card that I already have?
A. card linking
B. change pin
C. transfer not received by recipient
D. cash withdrawal not recognised
Answer: A
Customer query: I received my new card, but I don't see it in the app anywhere.  What do I do?
A. transaction charged twice
B. transfer into account
C. verify source of funds
D. card linking
Answer: D
Customer query: How do I re-add a card to the app?
A. activate my card
B. card linking
C. top up by bank transfer charge
D. pending card payment
Answer: B
Customer query: How do I add the card to my account?
A. declined transfer
B. why verify identity
C. card linking
D. exchange charge
Answer: C
Customer query: Can I put my old card back into the system? I just found it/
A. verify my identity
B. card linking
C. topping up by card
D. activate my card
Answer: B
Customer query: I have one of your cards already, how do I link it?
A. cash withdrawal charge
B. activate my card
C. pending card payment
D. card linking
Answer: D
Customer query: How do I link a new card?
A. top up failed
B. virtual card not working
C. declined transfer
D. card linking
Answer: D
Customer query: Can I link an existing card?
A. card linking
B. card payment fee charged
C. visa or mastercard
D. transfer not received by recipient
Answer: A
Customer query: How do I link one your card if I have one already?
A. card acceptance
B. card linking
C. card arrival
D. card swallowed
Answer: B
Customer query: How do I add a card to the app?
A. card linking
B. pin blocked
C. order physical card
D. edit personal details
Answer: A
Customer query: Can I link my new card?
A. automatic top up
B. card linking
C. fiat currency support
D. top up limits
Answer: B
Customer query: Hello, I found the card I misplaced and I need to reactive it, how do I do that?
A. verify source of funds
B. beneficiary not allowed
C. virtual card not working
D. card linking
Answer: D
Customer query: Can you tell me how to link one of your cards that I already have?
A. transfer fee charged
B. Refund not showing up
C. card linking
D. change pin
Answer: C
Customer query: How do I view the card I received in the app?
A. top up reverted
B. top up by bank transfer charge
C. wrong exchange rate for cash withdrawal
D. card linking
Answer: D
Customer query: Where on the website do I go to link my card?
A. fiat currency support
B. card linking
C. transaction charged twice
D. get disposable virtual card
Answer: B
Customer query: I found my card, can I add it to the app?
A. passcode forgotten
B. balance not updated after cheque or cash deposit
C. transfer timing
D. card linking
Answer: D
Customer query: How do I link to my credit card with you?
A. get physical card
B. direct debit payment not recognised
C. card linking
D. transfer timing
Answer: C
Customer query: I've received my card so now I need to know how to sync it to the app.
A. card linking
B. topping up by card
C. compromised card
D. request refund
Answer: A
Customer query: I found my card, I would like to reactivate it.
A. card linking
B. pending transfer
C. Refund not showing up
D. direct debit payment not recognised
Answer: A
Customer query: How do I link this new card?
A. atm support
B. card linking
C. why verify identity
D. card delivery estimate
Answer: B
Customer query: Can I reactivate my lost card that I found this morning in my jacket pocket?
A. visa or mastercard
B. pin blocked
C. pending top up
D. card linking
Answer: D
Customer query: how do I link an already existing card?
A. wrong amount of cash received
B. cash withdrawal charge
C. automatic top up
D. card linking
Answer: D
Customer query: The app doesn't show the card I received.
A. automatic top up
B. get physical card
C. card linking
D. age limit
Answer: C
Customer query: how do I link a card I already have?
A. exchange rate
B. extra charge on statement
C. card linking
D. card swallowed
Answer: C
Customer query: I would like to link my card. How do I do it?
A. activate my card
B. card linking
C. top up limits
D. card swallowed
Answer: B
Customer query: Can you please show me where I can find the location to link my card?
A. card linking
B. card about to expire
C. exchange charge
D. balance not updated after cheque or cash deposit
Answer: A
Customer query: Where do I go if I want to link my new card?
A. card linking
B. atm support
C. card swallowed
D. exchange via app
Answer: A
Customer query: Is there a way to make my old card usable with the app?
A. supported cards and currencies
B. card linking
C. passcode forgotten
D. reverted card payment?
Answer: B
Customer query: Can I reactivate a card I thought I lost?
A. declined transfer
B. verify my identity
C. atm support
D. card linking
Answer: D
Customer query: How do I link my card
A. declined cash withdrawal
B. card linking
C. cancel transfer
D. passcode forgotten
Answer: B
Customer query: Where do I need to go in the app to enter my card info?
A. card linking
B. card swallowed
C. beneficiary not allowed
D. automatic top up
Answer: A
Customer query: I have found my lost or stolen card. Is there a way I can link the card with my account through my app again?
A. card linking
B. transaction charged twice
C. transfer not received by recipient
D. compromised card
Answer: A
Customer query: Could you help me reactivate my card? It was previously lost, but I found it this morning in my jacket.
A. card linking
B. wrong exchange rate for cash withdrawal
C. change pin
D. top up limits
Answer: A
Customer query: I already have one of your cards, how do I link them?
A. activate my card
B. receiving money
C. order physical card
D. card linking
Answer: D
Customer query: How do I link my replacement card?
A. get disposable virtual card
B. fiat currency support
C. verify source of funds
D. card linking
Answer: D
Customer query: Can I link another card to my account?
A. contactless not working
B. failed transfer
C. card payment fee charged
D. card linking
Answer: D
Customer query: I need to know your exchange rates.
A. receiving money
B. visa or mastercard
C. verify source of funds
D. exchange rate
Answer: D
Customer query: What exchange rates do you offer?
A. wrong exchange rate for cash withdrawal
B. card arrival
C. exchange rate
D. direct debit payment not recognised
Answer: C
Customer query: How did you come up with your exchange rates?
A. cancel transfer
B. top up limits
C. exchange rate
D. top up by cash or cheque
Answer: C
Customer query: Where do you guys acquire your exchange rate?
A. pending card payment
B. transfer fee charged
C. exchange rate
D. card swallowed
Answer: C
Customer query: How do I find the exchange rate?
A. wrong amount of cash received
B. change pin
C. exchange rate
D. compromised card
Answer: C
Customer query: What are your international exchange rates?
A. top up reverted
B. card not working
C. fiat currency support
D. exchange rate
Answer: D
Customer query: How often do your exchange rates change
A. verify my identity
B. balance not updated after cheque or cash deposit
C. exchange rate
D. exchange charge
Answer: C
Customer query: Please advise what is the exchange rate
A. top up limits
B. get disposable virtual card
C. exchange rate
D. exchange charge
Answer: C
Customer query: How are exchange rates calculated?
A. wrong amount of cash received
B. visa or mastercard
C. declined transfer
D. exchange rate
Answer: D
Customer query: what are exchange rates based on
A. passcode forgotten
B. exchange rate
C. topping up by card
D. card linking
Answer: B
Customer query: what are exchange rates
A. order physical card
B. card linking
C. exchange rate
D. verify top up
Answer: C
Customer query: What are the most current exchange rates?
A. automatic top up
B. cancel transfer
C. exchange rate
D. balance not updated after bank transfer
Answer: C
Customer query: Can you explain your exchange rate policy to me?
A. getting virtual card
B. passcode forgotten
C. card arrival
D. exchange rate
Answer: D
Customer query: Is it a good time to exchange?
A. pending top up
B. activate my card
C. exchange rate
D. contactless not working
Answer: C
Customer query: What is the exchange rate like on this app?
A. order physical card
B. age limit
C. transfer not received by recipient
D. exchange rate
Answer: D
Customer query: Do you have a list of exchange rates?
A. get physical card
B. exchange rate
C. supported cards and currencies
D. wrong amount of cash received
Answer: B
Customer query: Can you tell me where you get your exchange rates?
A. exchange rate
B. apple pay or google pay
C. lost or stolen phone
D. contactless not working
Answer: A
Customer query: Will I get a curreng foreign exchange rate?
A. change pin
B. top up reverted
C. exchange rate
D. wrong amount of cash received
Answer: C
Customer query: What currencies is an exchange rate calculated in?
A. lost or stolen card
B. beneficiary not allowed
C. request refund
D. exchange rate
Answer: D
Customer query: Where do you get your exchange rates from?
A. exchange rate
B. exchange via app
C. getting spare card
D. pending card payment
Answer: A
Customer query: What is the base of the exchange rates?
A. exchange rate
B. cancel transfer
C. balance not updated after bank transfer
D. apple pay or google pay
Answer: A
Customer query: What exchange rate do you use?
A. edit personal details
B. age limit
C. getting virtual card
D. exchange rate
Answer: D
Customer query: The exchange rates are?
A. exchange rate
B. transaction charged twice
C. card payment fee charged
D. direct debit payment not recognised
Answer: A
Customer query: What do you base your exchange rates on?
A. card acceptance
B. transfer timing
C. exchange rate
D. virtual card not working
Answer: C
Customer query: What foreign exchange rate will you use?
A. pending top up
B. exchange rate
C. getting virtual card
D. edit personal details
Answer: B
Customer query: How much will I get with the exchange rate?
A. declined transfer
B. declined cash withdrawal
C. card not working
D. exchange rate
Answer: D
Customer query: The exchange rate would be?
A. exchange rate
B. pending top up
C. wrong amount of cash received
D. pending card payment
Answer: A
Customer query: What is the exchange rate like?
A. lost or stolen phone
B. exchange rate
C. getting virtual card
D. card acceptance
Answer: B
Customer query: How do your exchange rates work?
A. card payment not recognised
B. fiat currency support
C. exchange rate
D. activate my card
Answer: C
Customer query: what is the exchange rate?
A. automatic top up
B. edit personal details
C. lost or stolen phone
D. exchange rate
Answer: D
Customer query: Where did your guys exchange rates come from?
A. edit personal details
B. card swallowed
C. exchange rate
D. top up limits
Answer: C
Customer query: How are you determining your exchange rates?
A. passcode forgotten
B. topping up by card
C. transfer fee charged
D. exchange rate
Answer: D
Customer query: I'm trying to figure out the current exchange rate.
A. exchange rate
B. lost or stolen card
C. top up limits
D. failed transfer
Answer: A
Customer query: From where are you getting your exchange rates?
A. card delivery estimate
B. verify source of funds
C. exchange rate
D. exchange via app
Answer: C
Customer query: Can you tell me the foreign exchange rate?
A. exchange rate
B. transfer timing
C. disposable card limits
D. transfer not received by recipient
Answer: A
Customer query: why do your exchange rates change
A. topping up by card
B. lost or stolen card
C. exchange rate
D. country support
Answer: C
Customer query: What kind of foreign exchange rate will I get when I exchange my money?
A. exchange rate
B. declined card payment
C. transaction charged twice
D. country support
Answer: A
Customer query: What is my foreign exchange rate?
A. cancel transfer
B. unable to verify identity
C. supported cards and currencies
D. exchange rate
Answer: D
Customer query: when does the rate get determined
A. top up by cash or cheque
B. exchange rate
C. card payment not recognised
D. why verify identity
Answer: B
Customer query: What is the current exchange rate for me?
A. exchange rate
B. receiving money
C. card arrival
D. unable to verify identity
Answer: A
Customer query: I purchased something in a foreign currency but the rate applied is wrong
A. pending top up
B. card payment wrong exchange rate
C. atm support
D. age limit
Answer: B
Customer query: I made a currency exchange and think I was charged more than I should of been.
A. card payment wrong exchange rate
B. transfer into account
C. pin blocked
D. top up reverted
Answer: A
Customer query: the card payment exchange rate is wrong
A. top up limits
B. card payment wrong exchange rate
C. declined cash withdrawal
D. exchange via app
Answer: B
Customer query: The exchange rate was wrong when I bought something outside the country.
A. pending cash withdrawal
B. card payment wrong exchange rate
C. transfer fee charged
D. contactless not working
Answer: B
Customer query: The exchange rate on my purchase is wrong.
A. card linking
B. request refund
C. direct debit payment not recognised
D. card payment wrong exchange rate
Answer: D
Customer query: This rate is too low. Are you sure your using the right exchange rate.
A. exchange via app
B. card payment wrong exchange rate
C. top up limits
D. transaction charged twice
Answer: B
Customer query: I bought something, but the exchange rate looks wrong.
A. compromised card
B. atm support
C. verify my identity
D. card payment wrong exchange rate
Answer: D
Customer query: The rate applied to my foreign purchase was incorrect
A. card payment wrong exchange rate
B. balance not updated after cheque or cash deposit
C. why verify identity
D. card delivery estimate
Answer: A
Customer query: I bought something in a foreign currency but the rate applied is wrong!
A. disposable card limits
B. declined transfer
C. extra charge on statement
D. card payment wrong exchange rate
Answer: D
Customer query: My exchange went wrong. I swapped Russian Ruble for UK pounds and was charged too much.
A. topping up by card
B. declined card payment
C. compromised card
D. card payment wrong exchange rate
Answer: D
Customer query: You did not apply the correct exchange rate for an item that I bought.
A. card payment wrong exchange rate
B. top up by cash or cheque
C. declined card payment
D. exchange rate
Answer: A
Customer query: The rate of exchange for my card payment is incorrect
A. terminate account
B. card payment wrong exchange rate
C. top up by bank transfer charge
D. top up reverted
Answer: B
Customer query: The rate for a currency exchange was wrong when I bought something.
A. lost or stolen phone
B. order physical card
C. contactless not working
D. card payment wrong exchange rate
Answer: D
Customer query: Why is the exchange rate wrong when I purchase something abroad?
A. top up limits
B. exchange charge
C. extra charge on statement
D. card payment wrong exchange rate
Answer: D
Customer query: I bought an item and noticed the exchange rate was not correct.
A. card payment wrong exchange rate
B. pin blocked
C. reverted card payment?
D. declined transfer
Answer: A
Customer query: I bought something overseas and the wrong exchange rate is on my statement.
A. card payment not recognised
B. transfer not received by recipient
C. card payment wrong exchange rate
D. apple pay or google pay
Answer: C
Customer query: The exchange rate for my transaction last Saturday seems to have been wrong I got charged extra.  Please fix.
A. virtual card not working
B. age limit
C. declined cash withdrawal
D. card payment wrong exchange rate
Answer: D
Customer query: Why is your exchange rate for my card payment wrong
A. top up by cash or cheque
B. fiat currency support
C. card payment wrong exchange rate
D. order physical card
Answer: C
Customer query: Why am I being charged more ?
A. balance not updated after bank transfer
B. visa or mastercard
C. transfer not received by recipient
D. card payment wrong exchange rate
Answer: D
Customer query: I purchased an item and the exchange rate I was given was incorrect.
A. card linking
B. card payment wrong exchange rate
C. topping up by card
D. unable to verify identity
Answer: B
Customer query: I don't think my card payment exchange rate is correct.
A. top up by card charge
B. extra charge on statement
C. pending transfer
D. card payment wrong exchange rate
Answer: D
Customer query: When I made a purchase last Saturday, I was charged extra. Did I receive the right exchange rate?
A. exchange rate
B. card payment wrong exchange rate
C. top up limits
D. fiat currency support
Answer: B
Customer query: They charged me wrong for a currency exchange on a purchase.
A. country support
B. card payment wrong exchange rate
C. card not working
D. contactless not working
Answer: B
Customer query: I believe my card payment exchange rate is incorrect.
A. transfer not received by recipient
B. card payment wrong exchange rate
C. top up by card charge
D. top up reverted
Answer: B
Customer query: Hi, I have been overcharged for my payment last Saturday. I guess exchange rate was wrong.
A. edit personal details
B. card payment wrong exchange rate
C. top up by bank transfer charge
D. cancel transfer
Answer: B
Customer query: The exchange rate seems off on this transaction
A. card acceptance
B. exchange charge
C. age limit
D. card payment wrong exchange rate
Answer: D
Customer query: The exchange rate given to me wasn't correct, after i purchased an item
A. terminate account
B. card payment wrong exchange rate
C. order physical card
D. passcode forgotten
Answer: B
Customer query: Hi, I don't think your exchange rate is right. I need you to check the official interbank exchange please.
A. edit personal details
B. Refund not showing up
C. receiving money
D. card payment wrong exchange rate
Answer: D
Customer query: I'm pretty sure something went wrong with my exchange. I changed Russian Ruble to UK pounds and was charged way too much!
A. card payment wrong exchange rate
B. lost or stolen card
C. exchange charge
D. balance not updated after bank transfer
Answer: A
Customer query: I wasn't applied the correct exchange rate for an item I bought
A. terminate account
B. top up by cash or cheque
C. card payment wrong exchange rate
D. beneficiary not allowed
Answer: C
Customer query: the conversion value for my card payments is incorrect.
A. wrong exchange rate for cash withdrawal
B. card payment wrong exchange rate
C. reverted card payment?
D. compromised card
Answer: B
Customer query: The wrong exchange rate was used when I bought something with a foriegn currency.
A. get physical card
B. card payment wrong exchange rate
C. supported cards and currencies
D. pending transfer
Answer: B
Customer query: I paid for something in foreign currency but noticed the exchange rate is incorrect.
A. verify source of funds
B. unable to verify identity
C. pending card payment
D. card payment wrong exchange rate
Answer: D
Customer query: The incorrect rate was used in my foreign purchase
A. visa or mastercard
B. pending cash withdrawal
C. card payment wrong exchange rate
D. why verify identity
Answer: C
Customer query: Why was the exchange rate incorrect for an item I recently bought?
A. transfer timing
B. card payment wrong exchange rate
C. terminate account
D. activate my card
Answer: B
Customer query: Why is my exchange rate wrong for an item I bought?
A. pending top up
B. apple pay or google pay
C. passcode forgotten
D. card payment wrong exchange rate
Answer: D
Customer query: How can I check the exchange rate applied to my transaction?
A. receiving money
B. card payment wrong exchange rate
C. passcode forgotten
D. top up failed
Answer: B
Customer query: Your exchange rate is totally wrong for my card payment
A. verify top up
B. card payment wrong exchange rate
C. top up limits
D. cancel transfer
Answer: B
Customer query: The wrong rate was applied to an item I bought in a currency different from mine. Can this be changed?
A. top up failed
B. Refund not showing up
C. card payment wrong exchange rate
D. verify source of funds
Answer: C
Customer query: I go the wrong exchange rate applied to my purchase in a foreign country.
A. card swallowed
B. pending transfer
C. card payment wrong exchange rate
D. order physical card
Answer: C
Customer query: My statement has a dollar I have been charged showing up on it.
A. extra charge on statement
B. card about to expire
C. passcode forgotten
D. supported cards and currencies
Answer: A
Customer query: Why is there a fee for an extra pound in my statement?
A. verify top up
B. extra charge on statement
C. verify source of funds
D. edit personal details
Answer: B
Customer query: I'm not okay with this fee on my statement.
A. card payment not recognised
B. extra charge on statement
C. fiat currency support
D. change pin
Answer: B
Customer query: Why is there an extra dollar charged to my account?
A. lost or stolen card
B. extra charge on statement
C. card arrival
D. transaction charged twice
Answer: B
Customer query: There is a fee I don't recognize on my statement.
A. extra charge on statement
B. age limit
C. get physical card
D. compromised card
Answer: A
Customer query: I would like a refund on the extra pound I was charged.
A. beneficiary not allowed
B. visa or mastercard
C. extra charge on statement
D. get physical card
Answer: C
Customer query: Can you explain what this random $1 charge is?
A. disposable card limits
B. reverted card payment?
C. extra charge on statement
D. cash withdrawal charge
Answer: C
Customer query: What is this $1 charge on my statement?
A. passcode forgotten
B. automatic top up
C. extra charge on statement
D. verify top up
Answer: C
Customer query: Why does my statement have these extra charges?
A. top up limits
B. declined transfer
C. exchange via app
D. extra charge on statement
Answer: D
Customer query: I do not remember purchasing anything for 1£, and it is on my statement. Can you please tell me what that is about?
A. pending cash withdrawal
B. top up by card charge
C. extra charge on statement
D. supported cards and currencies
Answer: C
Customer query: I can see an extra 1£ charge on my app. Why did you charge me extra?
A. automatic top up
B. lost or stolen card
C. extra charge on statement
D. atm support
Answer: C
Customer query: Can you tell me why I noticed a $1 charge on my statement?
A. top up by card charge
B. request refund
C. extra charge on statement
D. get disposable virtual card
Answer: C
Customer query: When will the $1 transaction be credited to me?
A. transaction charged twice
B. card arrival
C. extra charge on statement
D. contactless not working
Answer: C
Customer query: Where did this fee come from?
A. card payment not recognised
B. passcode forgotten
C. extra charge on statement
D. getting spare card
Answer: C
Customer query: I noticed an extra $1 charge on my statement, can you tell me why that is?
A. exchange rate
B. card linking
C. card payment wrong exchange rate
D. extra charge on statement
Answer: D
Customer query: There is an extra $1 charge
A. reverted card payment?
B. unable to verify identity
C. extra charge on statement
D. exchange via app
Answer: C
Customer query: I need information about an extra €1 fee in my statement.
A. terminate account
B. balance not updated after bank transfer
C. card delivery estimate
D. extra charge on statement
Answer: D
Customer query: Why is there an extra 1 pound charge on my card?
A. visa or mastercard
B. card payment fee charged
C. extra charge on statement
D. request refund
Answer: C
Customer query: Why are there so many fees on my statement?
A. direct debit payment not recognised
B. extra charge on statement
C. getting virtual card
D. top up by cash or cheque
Answer: B
Customer query: What would be the reason there's an extra fee on my statement?
A. top up by cash or cheque
B. getting virtual card
C. card swallowed
D. extra charge on statement
Answer: D
Customer query: Where did this 1 euro fee come from?
A. extra charge on statement
B. wrong exchange rate for cash withdrawal
C. card payment wrong exchange rate
D. exchange via app
Answer: A
Customer query: I got a extra €1 fee in my statement
A. contactless not working
B. extra charge on statement
C. declined transfer
D. card not working
Answer: B
Customer query: I have a 1 euro fee on my statement.
A. pending transfer
B. Refund not showing up
C. exchange rate
D. extra charge on statement
Answer: D
Customer query: Why was I overcharged a pound!?
A. topping up by card
B. extra charge on statement
C. beneficiary not allowed
D. top up reverted
Answer: B
Customer query: Something went wrong, I was charged an extra pound?
A. card about to expire
B. extra charge on statement
C. top up by bank transfer charge
D. supported cards and currencies
Answer: B
Customer query: Where did the extra fee on my statement come from?
A. card linking
B. beneficiary not allowed
C. extra charge on statement
D. declined transfer
Answer: C
Customer query: There is an extra charge on my app that I was not told about or I was aware of!
A. transfer timing
B. extra charge on statement
C. age limit
D. transfer into account
Answer: B
Customer query: I am seeing an extra fee on my statement what is that for?
A. top up failed
B. lost or stolen phone
C. lost or stolen card
D. extra charge on statement
Answer: D
Customer query: What is this €1 fee in my statement?
A. extra charge on statement
B. transfer into account
C. card delivery estimate
D. failed transfer
Answer: A
Customer query: I am a new customer, and I happened to look at my app and there is a charge I am not familiar with.  Could you tell me why the extra charge is there?
A. extra charge on statement
B. order physical card
C. verify top up
D. receiving money
Answer: A
Customer query: For some reason my account's been charged an extra dollar.
A. transfer not received by recipient
B. extra charge on statement
C. reverted card payment?
D. disposable card limits
Answer: B
Customer query: There is a transaction for $1 and I don't know why it was charged.
A. balance not updated after bank transfer
B. edit personal details
C. extra charge on statement
D. age limit
Answer: C
Customer query: Can you help me with a weird charge?  It's a pound charge that never goes away from the statement view on the app I'm using.  It's not described as anything but "Pending", and that status has never changed during the last two days.
A. pending cash withdrawal
B. transfer not received by recipient
C. extra charge on statement
D. Refund not showing up
Answer: C
Customer query: What is the purpose of the extra fee that is showing up on my statement?
A. extra charge on statement
B. terminate account
C. balance not updated after cheque or cash deposit
D. getting virtual card
Answer: A
Customer query: $1 extra has been charged on my statement, why is that?
A. card arrival
B. extra charge on statement
C. cash withdrawal not recognised
D. card acceptance
Answer: B
Customer query: What is the extra  €1 fee in my statement
A. extra charge on statement
B. top up failed
C. supported cards and currencies
D. card delivery estimate
Answer: A
Customer query: It's been two weeks, why has the transaction for $1.00 not been reversed?
A. card payment fee charged
B. card about to expire
C. transfer fee charged
D. extra charge on statement
Answer: D
Customer query: What is the €1 fee for?
A. card acceptance
B. extra charge on statement
C. pending cash withdrawal
D. virtual card not working
Answer: B
Customer query: I'm quite confused as to what is going on. There is some odd extra pound charge on my statement in the app that's just listed as pending and doesn't go away since a couple days.
A. card about to expire
B. top up failed
C. declined cash withdrawal
D. extra charge on statement
Answer: D
Customer query: Can you please check why I am having this extra fee on my statement.
A. transfer not received by recipient
B. top up by bank transfer charge
C. beneficiary not allowed
D. extra charge on statement
Answer: D
Customer query: My withdrawl is still pending.  Why?
A. card payment wrong exchange rate
B. declined cash withdrawal
C. apple pay or google pay
D. pending cash withdrawal
Answer: D
Customer query: My card was denied at an ATM earlier today but the transaction is pending. Please cancel it as I did not receive my money.
A. transfer fee charged
B. cash withdrawal charge
C. top up by bank transfer charge
D. pending cash withdrawal
Answer: D
Customer query: My transaction is still showing that is pending from my cash withdrawal.
A. pending cash withdrawal
B. declined cash withdrawal
C. lost or stolen card
D. beneficiary not allowed
Answer: A
Customer query: Hey I tried to get some money out earlier but the machine didn't work. Now just saw the transaction still seems in progress! Can you please check what's going there, seems something is broken, I don't want to be charged for money that I haven't actually received!
A. pending cash withdrawal
B. lost or stolen card
C. pin blocked
D. request refund
Answer: A
Customer query: How long does the cash withdrawal take to pend?
A. card about to expire
B. card payment wrong exchange rate
C. pending cash withdrawal
D. cancel transfer
Answer: C
Customer query: Why is it taking so long for my cash withdrawal to no longer show as pending?
A. balance not updated after bank transfer
B. unable to verify identity
C. pending cash withdrawal
D. verify my identity
Answer: C
Customer query: I tried taking money from the ATM but no money came out, but the transaction is still pending? How is this possible?
A. verify top up
B. pending cash withdrawal
C. change pin
D. pending transfer
Answer: B
Customer query: I got some cash of an ATM earlier but this shows up as pending in the app. How can this be still pending, I've got the cash already?
A. country support
B. card arrival
C. pending cash withdrawal
D. top up by card charge
Answer: C
Customer query: Why is my withdrawal still pending?
A. pending cash withdrawal
B. contactless not working
C. card not working
D. pin blocked
Answer: A
Customer query: Are you sure when the withdrawal will show?
A. wrong exchange rate for cash withdrawal
B. top up by bank transfer charge
C. pending cash withdrawal
D. compromised card
Answer: C
Customer query: Hi! I was wondering if you can help me. I used the city centre ATM to get some cash, but the machine declined my card. My account shows that transaction is still pending. I didn't receive the money, so please cancel that transaction.
A. age limit
B. get physical card
C. pending cash withdrawal
D. pin blocked
Answer: C
Customer query: Why is a transaction showing as pending when I recieved cash from an ATM?
A. card linking
B. transfer timing
C. pending cash withdrawal
D. pending card payment
Answer: C
Customer query: My cash in the ATM is still pending
A. card delivery estimate
B. transfer into account
C. transfer fee charged
D. pending cash withdrawal
Answer: D
Customer query: my atm cash out is still pending
A. contactless not working
B. top up by cash or cheque
C. automatic top up
D. pending cash withdrawal
Answer: D
Customer query: I am still waiting for a cash withdrawal to show
A. pending cash withdrawal
B. pending transfer
C. declined card payment
D. top up failed
Answer: A
Customer query: Is my pending cash withdrawal processed?
A. card linking
B. pending cash withdrawal
C. beneficiary not allowed
D. cancel transfer
Answer: B
Customer query: how long til my cash out goes through?
A. pending cash withdrawal
B. balance not updated after bank transfer
C. age limit
D. why verify identity
Answer: A
Customer query: Why is my ATM cash withdrawal showing up as a pending transaction?
A. card linking
B. why verify identity
C. pending top up
D. pending cash withdrawal
Answer: D
Customer query: Hi,I tried to get some money out but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received.
A. cash withdrawal not recognised
B. exchange rate
C. pending cash withdrawal
D. compromised card
Answer: C
Customer query: Hey, my card was declined at an ATM in the city centre theatre. My account says the transaction is pending, though. I didn't get the money, though, so what does that mean?
A. pin blocked
B. pending cash withdrawal
C. wrong amount of cash received
D. activate my card
Answer: B
Customer query: Why do I have a pending cash withdrawal?
A. get disposable virtual card
B. wrong exchange rate for cash withdrawal
C. virtual card not working
D. pending cash withdrawal
Answer: D
Customer query: I have a pending cash withdrawal
A. transfer into account
B. declined cash withdrawal
C. pending cash withdrawal
D. top up reverted
Answer: C
Customer query: I made a withdrawal from my account but it has not posted?
A. pending cash withdrawal
B. visa or mastercard
C. country support
D. edit personal details
Answer: A
Customer query: Is my cash withdrawal pending?
A. lost or stolen phone
B. extra charge on statement
C. fiat currency support
D. pending cash withdrawal
Answer: D
Customer query: I'm not quite understanding why my cash withdrawal is showing as pending.
A. pending cash withdrawal
B. top up by bank transfer charge
C. passcode forgotten
D. pending top up
Answer: A
Customer query: I made a cash withdrawal but the pending status is taking forever.
A. wrong amount of cash received
B. top up reverted
C. balance not updated after bank transfer
D. pending cash withdrawal
Answer: D
Customer query: My cash withdrawal is still showing as pending.
A. edit personal details
B. pending cash withdrawal
C. card delivery estimate
D. transfer timing
Answer: B
Customer query: Why am I unable to take money from my card but the statement says the transaction is still pending?
A. exchange via app
B. exchange charge
C. top up by card charge
D. pending cash withdrawal
Answer: D
Customer query: Why does my account have a pending cash withdrawal?
A. exchange via app
B. pending cash withdrawal
C. declined card payment
D. unable to verify identity
Answer: B
Customer query: I have a pending transaction in my app. How is it still pending if I pulled the cash out from the ATM earlier?
A. order physical card
B. virtual card not working
C. top up by card charge
D. pending cash withdrawal
Answer: D
Customer query: Cash withdrawal still pending?
A. pending cash withdrawal
B. get physical card
C. receiving money
D. get disposable virtual card
Answer: A
Customer query: I received cash from the ATM earlier, but this shows up as pending in the app.  I've got the cash already.  How can this be still pending?
A. cash withdrawal charge
B. activate my card
C. card not working
D. pending cash withdrawal
Answer: D
Customer query: I tried to take money from my card, but it didn't work. Later I saw that the transaction is still in progress. What's goign on?
A. exchange charge
B. card arrival
C. transfer fee charged
D. pending cash withdrawal
Answer: D
Customer query: Why does it say pending cash withdrawal on my statement?
A. unable to verify identity
B. extra charge on statement
C. age limit
D. pending cash withdrawal
Answer: D
Customer query: How long with my cash withdrawal stay pending for?
A. reverted card payment?
B. get physical card
C. pin blocked
D. pending cash withdrawal
Answer: D
Customer query: Where's accounting for my cash withdrawal?
A. atm support
B. beneficiary not allowed
C. pending cash withdrawal
D. top up by cash or cheque
Answer: C
Customer query: My account was charged for a withdraw I tried to make that was decline.
A. pending cash withdrawal
B. top up by cash or cheque
C. Refund not showing up
D. visa or mastercard
Answer: A
Customer query: how long does it take to post atm with drawl
A. top up limits
B. activate my card
C. pending cash withdrawal
D. top up by cash or cheque
Answer: C
Customer query: Why is my cash withdrawal from the ATM still not yet showing as confirmed in my account?
A. Refund not showing up
B. pending cash withdrawal
C. exchange rate
D. top up reverted
Answer: B
Customer query: What's a pending transaction? My card was declined at an ATM, but my account says it's still pending. Can I cancel the payment?
A. transfer not received by recipient
B. pending cash withdrawal
C. transaction charged twice
D. getting spare card
Answer: B
Customer query: If I request that my funds be held, what currencies do you use?
A. disposable card limits
B. topping up by card
C. wrong amount of cash received
D. fiat currency support
Answer: D
Customer query: I want to know how many different currencies my money can be in
A. direct debit payment not recognised
B. top up limits
C. fiat currency support
D. automatic top up
Answer: C
Customer query: Do you support all fiat currencies?
A. card arrival
B. fiat currency support
C. exchange charge
D. why verify identity
Answer: B
Customer query: Does your system support multiple currency.
A. fiat currency support
B. request refund
C. visa or mastercard
D. card payment not recognised
Answer: A
Customer query: What currencies can I hold money in?
A. card not working
B. balance not updated after bank transfer
C. fiat currency support
D. exchange via app
Answer: C
Customer query: Do you support any currency?
A. direct debit payment not recognised
B. top up by cash or cheque
C. fiat currency support
D. verify top up
Answer: C
Customer query: There is an incoming payment into my account, but it is deactivated. Will they still be processed?
A. cash withdrawal charge
B. fiat currency support
C. cash withdrawal not recognised
D. card delivery estimate
Answer: B
Customer query: What currencies do you do exchanges for?
A. compromised card
B. exchange via app
C. fiat currency support
D. pending card payment
Answer: C
Customer query: In terms of holding and exchange, what fiat currencies do you use.
A. fiat currency support
B. lost or stolen card
C. pending card payment
D. why verify identity
Answer: A
Customer query: What fiat currencies are used for holding transactions?
A. card arrival
B. wrong amount of cash received
C. fiat currency support
D. verify top up
Answer: C
Customer query: Where can I exchange my money for EUR?
A. top up by bank transfer charge
B. virtual card not working
C. card not working
D. fiat currency support
Answer: D
Customer query: Is it permissible to hold money in multiple currencies?
A. top up reverted
B. transfer not received by recipient
C. terminate account
D. fiat currency support
Answer: D
Customer query: Can I exchange to EUR?
A. fiat currency support
B. compromised card
C. top up failed
D. get disposable virtual card
Answer: A
Customer query: Can someone assist me with the details explaining which fiat currencies that you support?
A. wrong amount of cash received
B. card about to expire
C. fiat currency support
D. change pin
Answer: C
Customer query: Do you offer additional currency options?
A. terminate account
B. fiat currency support
C. top up reverted
D. country support
Answer: B
Customer query: How do I change currencies to euros?
A. card payment fee charged
B. card not working
C. failed transfer
D. fiat currency support
Answer: D
Customer query: What fiat currencies are supported for holding and exchange?
A. verify top up
B. fiat currency support
C. wrong amount of cash received
D. reverted card payment?
Answer: B
Customer query: When considering currency holdings and exchanges, what fiat currencies are supported?
A. fiat currency support
B. declined card payment
C. pending top up
D. top up by cash or cheque
Answer: A
Customer query: Will you handle EUR?
A. fiat currency support
B. card not working
C. why verify identity
D. reverted card payment?
Answer: A
Customer query: Can I hold money in other currencies?
A. apple pay or google pay
B. balance not updated after cheque or cash deposit
C. fiat currency support
D. visa or mastercard
Answer: C
Customer query: What options do I have for holding currencies?
A. fiat currency support
B. lost or stolen phone
C. wrong exchange rate for cash withdrawal
D. card payment wrong exchange rate
Answer: A
Customer query: Do you happen to do exchanges of EUR?
A. why verify identity
B. card acceptance
C. get disposable virtual card
D. fiat currency support
Answer: D
Customer query: Do you accept exchanges to EUR?
A. fiat currency support
B. cash withdrawal not recognised
C. balance not updated after cheque or cash deposit
D. automatic top up
Answer: A
Customer query: Can you tell me what currency I can have?
A. verify source of funds
B. card not working
C. fiat currency support
D. failed transfer
Answer: C
Customer query: Am I able to exchange currencies?
A. beneficiary not allowed
B. fiat currency support
C. verify top up
D. apple pay or google pay
Answer: B
Customer query: What currencies are used in your exchange?
A. fiat currency support
B. reverted card payment?
C. pin blocked
D. card acceptance
Answer: A
Customer query: Which fiat currencies do you support?
A. country support
B. pending card payment
C. fiat currency support
D. declined transfer
Answer: C
Customer query: Which country's currency do you support?
A. fiat currency support
B. card payment not recognised
C. exchange charge
D. compromised card
Answer: A
Customer query: I want to make a currency exchange to EU.
A. fiat currency support
B. contactless not working
C. order physical card
D. declined card payment
Answer: A
Customer query: Can I exchange and hold all fiat currencies?
A. exchange rate
B. card arrival
C. passcode forgotten
D. fiat currency support
Answer: D
Customer query: What kind of currency can I hold money in?
A. balance not updated after bank transfer
B. top up by card charge
C. exchange rate
D. fiat currency support
Answer: D
Customer query: Can I exchange currencies?
A. age limit
B. direct debit payment not recognised
C. fiat currency support
D. reverted card payment?
Answer: C