aveni-ai/aveni-bench-banking77 huggingface dataset:
Customer query: My contactless payments have not been completed successfully.
A. visa or mastercard
B. pending transfer
C. apple pay or google pay
D. contactless not working
Answer: D
Customer query: Do I need to replace my card if it didn't work when I tried to pay contactless at the shop today?
A. exchange rate
B. contactless not working
C. pending top up
D. pin blocked
Answer: B
Customer query: For some reason my contactless has stopped working. I don't know what the problem is. What can I do?
A. top up by bank transfer charge
B. declined cash withdrawal
C. order physical card
D. contactless not working
Answer: D
Customer query: I couldn't use my contactless this morning, it wasn't accepted.
A. beneficiary not allowed
B. card payment wrong exchange rate
C. contactless not working
D. transfer not received by recipient
Answer: C
Customer query: Contactless isn't working for me
A. get disposable virtual card
B. wrong amount of cash received
C. contactless not working
D. beneficiary not allowed
Answer: C
Customer query: Why wouldn't the contactless payment work when I tried to pay at the bus today?
A. declined card payment
B. activate my card
C. declined transfer
D. contactless not working
Answer: D
Customer query: How do I check my security settings to allow contactless pay?
A. activate my card
B. disposable card limits
C. exchange via app
D. contactless not working
Answer: D
Customer query: What can I do if contactless doesn't work?
A. declined card payment
B. supported cards and currencies
C. direct debit payment not recognised
D. contactless not working
Answer: D
Customer query: Fix my contactless
A. top up by bank transfer charge
B. contactless not working
C. cash withdrawal not recognised
D. activate my card
Answer: B
Customer query: How can I make my contactless work for the metro?
A. card delivery estimate
B. contactless not working
C. get disposable virtual card
D. wrong amount of cash received
Answer: B
Customer query: My contactless is not working
A. fiat currency support
B. top up failed
C. direct debit payment not recognised
D. contactless not working
Answer: D
Customer query: Can you help my fix my contactless?
A. beneficiary not allowed
B. card about to expire
C. pending cash withdrawal
D. contactless not working
Answer: D
Customer query: For some reason my contactless won't work for me.
A. balance not updated after bank transfer
B. contactless not working
C. order physical card
D. visa or mastercard
Answer: B
Customer query: I'm unable to use contactless payments for purchases.
A. top up limits
B. verify top up
C. compromised card
D. contactless not working
Answer: D
Customer query: When I tried to pay for my bus ride, the contactless payment wouldn't work. How can I prevent this in the future?
A. card about to expire
B. contactless not working
C. fiat currency support
D. wrong amount of cash received
Answer: B
Customer query: The NFC payment wouldn't work on the bus today. Help?
A. top up by card charge
B. verify source of funds
C. receiving money
D. contactless not working
Answer: D
Customer query: I wanted to use my card contactless but it doesn't seem to be working, what could be the problem?
A. contactless not working
B. wrong amount of cash received
C. visa or mastercard
D. top up by bank transfer charge
Answer: A
Customer query: How do I make contactless work
A. cancel transfer
B. contactless not working
C. order physical card
D. declined transfer
Answer: B
Customer query: what is the charges for new card?
A. contactless not working
B. wrong amount of cash received
C. request refund
D. beneficiary not allowed
Answer: A
Customer query: The contactless I have won't work.
A. contactless not working
B. atm support
C. edit personal details
D. top up by bank transfer charge
Answer: A
Customer query: Why isn't my contactless not working?
A. contactless not working
B. transfer not received by recipient
C. top up reverted
D. compromised card
Answer: A
Customer query: I wanted to use my contactless at the metro today but it didn't accept it!
A. transfer into account
B. why verify identity
C. disposable card limits
D. contactless not working
Answer: D
Customer query: It didnt work when I tried to pay contactless at the bus today. Why?
A. fiat currency support
B. top up limits
C. contactless not working
D. pending card payment
Answer: C
Customer query: I am not able to do contactless.
A. topping up by card
B. pending card payment
C. cash withdrawal charge
D. contactless not working
Answer: D
Customer query: How do I use contactless payments?
A. contactless not working
B. get physical card
C. top up limits
D. passcode forgotten
Answer: A
Customer query: Help me with my contactless which isn't working.
A. pending cash withdrawal
B. contactless not working
C. card delivery estimate
D. terminate account
Answer: B
Customer query: How can I fix a problem where contactless isn't working?
A. passcode forgotten
B. contactless not working
C. cash withdrawal not recognised
D. why verify identity
Answer: B
Customer query: How do I use contactless pay?
A. transaction charged twice
B. contactless not working
C. card arrival
D. transfer fee charged
Answer: B
Customer query: How do I enable contactless pay?
A. top up by card charge
B. request refund
C. contactless not working
D. card delivery estimate
Answer: C
Customer query: Do I need to make a regular payment before a contactless one?
A. contactless not working
B. failed transfer
C. declined transfer
D. getting spare card
Answer: A
Customer query: How can I find out where my contactless works?
A. contactless not working
B. top up by cash or cheque
C. direct debit payment not recognised
D. balance not updated after cheque or cash deposit
Answer: A
Customer query: Should i reinstall the payment app?
A. transaction charged twice
B. visa or mastercard
C. fiat currency support
D. contactless not working
Answer: D
Customer query: how much do you charge to accept transfers
A. declined card payment
B. unable to verify identity
C. balance not updated after bank transfer
D. top up by bank transfer charge
Answer: D
Customer query: I would like to make a transfer. How much does it cost?
A. order physical card
B. transaction charged twice
C. card linking
D. top up by bank transfer charge
Answer: D
Customer query: I need to make a transfer, what will the fee be?
A. verify source of funds
B. change pin
C. reverted card payment?
D. top up by bank transfer charge
Answer: D
Customer query: If I make a top-up are there charges applied?
A. top up by bank transfer charge
B. atm support
C. balance not updated after bank transfer
D. verify top up
Answer: A
Customer query: Can I also transfer with SWIFT?
A. top up by bank transfer charge
B. card acceptance
C. terminate account
D. card payment wrong exchange rate
Answer: A
Customer query: Are SWIFT transfers accepted?
A. top up by bank transfer charge
B. virtual card not working
C. declined cash withdrawal
D. pending card payment
Answer: A
Customer query: I would like to refill my account using SWIFT.
A. top up by bank transfer charge
B. transfer fee charged
C. card payment fee charged
D. card payment wrong exchange rate
Answer: A
Customer query: Do I have to pay for topping up by transfer?
A. top up by bank transfer charge
B. card acceptance
C. card payment wrong exchange rate
D. pin blocked
Answer: A
Customer query: Are there any sort of fees involved for top of transfers?
A. top up by cash or cheque
B. get physical card
C. card delivery estimate
D. top up by bank transfer charge
Answer: D
Customer query: Is it possible to get a transfer from SWIFT?
A. apple pay or google pay
B. card payment fee charged
C. card payment wrong exchange rate
D. top up by bank transfer charge
Answer: D
Customer query: Do I have to pay any fees in order to receive money?
A. exchange via app
B. cancel transfer
C. disposable card limits
D. top up by bank transfer charge
Answer: D
Customer query: How much am I charged to receive money?
A. reverted card payment?
B. top up by bank transfer charge
C. contactless not working
D. lost or stolen phone
Answer: B
Customer query: Will you deal with SWIFT transfers?
A. virtual card not working
B. top up by bank transfer charge
C. top up limits
D. why verify identity
Answer: B
Customer query: Will there be any charges for money received?
A. pin blocked
B. top up by bank transfer charge
C. transaction charged twice
D. terminate account
Answer: B
Customer query: Will a transfer incur a fee?
A. top up by bank transfer charge
B. why verify identity
C. request refund
D. declined cash withdrawal
Answer: A
Customer query: Are there charges for receiving a SEPA transfer?
A. supported cards and currencies
B. get physical card
C. exchange via app
D. top up by bank transfer charge
Answer: D
Customer query: If I transfer money from my bank to top-up my account will I be charged?
A. top up by bank transfer charge
B. top up failed
C. verify top up
D. topping up by card
Answer: A
Customer query: Will I be charged if someone needs to send me money?
A. declined transfer
B. top up by bank transfer charge
C. pending transfer
D. disposable card limits
Answer: B
Customer query: What are the fees for top-ups?
A. balance not updated after bank transfer
B. card arrival
C. get disposable virtual card
D. top up by bank transfer charge
Answer: D
Customer query: Will topping up by transfer lead to a charge on my account?
A. getting spare card
B. verify top up
C. top up by bank transfer charge
D. balance not updated after bank transfer
Answer: C
Customer query: What are the charges for receiving money?
A. verify source of funds
B. top up by bank transfer charge
C. getting virtual card
D. card arrival
Answer: B
Customer query: What is the fee to receive money?
A. top up by bank transfer charge
B. balance not updated after cheque or cash deposit
C. why verify identity
D. automatic top up
Answer: A
Customer query: How much am I charged for a SEPA transfer?
A. contactless not working
B. top up by bank transfer charge
C. cancel transfer
D. virtual card not working
Answer: B
Customer query: How much is the fee for a SEPA transfer?
A. top up by bank transfer charge
B. pin blocked
C. pending card payment
D. order physical card
Answer: A
Customer query: What'll it charge me for a SEPA transfer?
A. top up by bank transfer charge
B. lost or stolen card
C. exchange via app
D. card delivery estimate
Answer: A
Customer query: Is there a charge for topping up by transfer?
A. lost or stolen phone
B. transfer into account
C. top up by bank transfer charge
D. declined card payment
Answer: C
Customer query: Do you do SWIFT transfers?
A. reverted card payment?
B. balance not updated after bank transfer
C. top up by bank transfer charge
D. get physical card
Answer: C
Customer query: Should I expect to be charged for topping up by transfer?
A. transfer timing
B. top up by bank transfer charge
C. balance not updated after bank transfer
D. extra charge on statement
Answer: B
Customer query: Will I be charged for a SEPA transfer?
A. pending transfer
B. top up failed
C. exchange via app
D. top up by bank transfer charge
Answer: D
Customer query: is there a fee for a transfer? if so how much will it be?
A. top up by bank transfer charge
B. top up by cash or cheque
C. top up failed
D. getting virtual card
Answer: A
Customer query: Please tell me about SWIFT transfers at this bank.
A. declined transfer
B. why verify identity
C. top up by bank transfer charge
D. declined card payment
Answer: C
Customer query: Is there a fee for transfer top-up?
A. balance not updated after cheque or cash deposit
B. top up by bank transfer charge
C. extra charge on statement
D. topping up by card
Answer: B
Customer query: Can you tell me what the transfer policy is?
A. getting spare card
B. top up by bank transfer charge
C. top up by card charge
D. exchange via app
Answer: B
Customer query: Is a SWIFT transfer okay?
A. top up by bank transfer charge
B. card payment fee charged
C. top up by cash or cheque
D. receiving money
Answer: A
Customer query: Will I be charged a fee if I receive a SEPA transfer
A. compromised card
B. top up by bank transfer charge
C. beneficiary not allowed
D. disposable card limits
Answer: B
Customer query: When topping up by transfer, will I be charged?
A. atm support
B. top up by bank transfer charge
C. declined card payment
D. pending top up
Answer: B
Customer query: What us the fee to transfer money from my bank?
A. top up by bank transfer charge
B. supported cards and currencies
C. balance not updated after cheque or cash deposit
D. card linking
Answer: A
Customer query: Do I get charged if i am getting money?
A. country support
B. Refund not showing up
C. cash withdrawal not recognised
D. top up by bank transfer charge
Answer: D
Customer query: Can you tell me the total cost of a transfer?
A. card linking
B. get disposable virtual card
C. top up by bank transfer charge
D. top up by card charge
Answer: C
Customer query: can i do a transfer with swift
A. card about to expire
B. pending transfer
C. top up by bank transfer charge
D. atm support
Answer: C
Customer query: new customer and filling gas today, it's not working, the thing shows pending half an hour!
A. pending top up
B. cancel transfer
C. visa or mastercard
D. lost or stolen card
Answer: A
Customer query: My card was topped this morning but I can't see the funds. Why didn't it complete?
A. card payment wrong exchange rate
B. why verify identity
C. wrong amount of cash received
D. pending top up
Answer: D
Customer query: What would lead to my top up still pending?
A. get disposable virtual card
B. pending top up
C. top up by bank transfer charge
D. transfer fee charged
Answer: B
Customer query: there's a delay in my top-up
A. pending top up
B. card payment not recognised
C. declined cash withdrawal
D. compromised card
Answer: A
Customer query: Is there a reason my top up hasn't gone through
A. transfer fee charged
B. country support
C. card acceptance
D. pending top up
Answer: D
Customer query: The top-up is pending.
A. card payment not recognised
B. unable to verify identity
C. pending top up
D. card payment fee charged
Answer: C
Customer query: Could you explain why my top-up has gone through yet?
A. top up reverted
B. atm support
C. pending top up
D. getting virtual card
Answer: C
Customer query: I've already topped up, but I cannot see the funds being available. What happened?
A. top up by bank transfer charge
B. wrong amount of cash received
C. card acceptance
D. pending top up
Answer: D
Customer query: What is going on? My top-up is still pending. I use your system all the time but now it is just showing as pending.
A. get disposable virtual card
B. reverted card payment?
C. pending top up
D. top up failed
Answer: C
Customer query: I  do not see a top-up processed.
A. card payment not recognised
B. exchange via app
C. pending top up
D. transfer timing
Answer: C
Customer query: I topped up but it didn't complete
A. pending top up
B. declined transfer
C. terminate account
D. Refund not showing up
Answer: A
Customer query: So, I am a new customer and attempted to top up for the very first time today. It's already been pending for half an hour and doesn't seem to be working. I need to please get this fixed.
A. order physical card
B. pending top up
C. declined cash withdrawal
D. Refund not showing up
Answer: B
Customer query: My top up is pending.
A. exchange via app
B. exchange charge
C. card delivery estimate
D. pending top up
Answer: D
Customer query: Can you look into my top up please.  I made it over three hours ago and yet it's still pending.
A. pending top up
B. card about to expire
C. lost or stolen card
D. wrong exchange rate for cash withdrawal
Answer: A
Customer query: Can you please make my top up go through as soon as possible. I really need the money and it has been pending for an hour already.
A. card payment not recognised
B. pending top up
C. top up reverted
D. failed transfer
Answer: B
Customer query: What's going on with the top-up? All it says is pending, pending, pending! I use your service several times a week and have never had a problem before! What's going on here?
A. top up by cash or cheque
B. activate my card
C. pending top up
D. exchange charge
Answer: C
Customer query: why hasn't my top up gone through yet
A. exchange rate
B. topping up by card
C. pending top up
D. lost or stolen card
Answer: C
Customer query: top-up is slow to process
A. get physical card
B. card about to expire
C. card delivery estimate
D. pending top up
Answer: D
Customer query: Is there something wrong with your website? I tried topping up my account and it's been close to two hours now and it's still at "pending" for some reason. I just joined with you guys and this is the first attempt at this, so maybe I'm wrong, but shouldn't this be instant?
A. passcode forgotten
B. pending top up
C. transfer timing
D. pending cash withdrawal
Answer: B
Customer query: I topped up by card a while ago and it's still pending, surely it should be done by now?
A. card delivery estimate
B. failed transfer
C. transaction charged twice
D. pending top up
Answer: D
Customer query: Why hasn't my top-up been completed?
A. card arrival
B. failed transfer
C. pending top up
D. age limit
Answer: C
Customer query: top up did not complete
A. lost or stolen card
B. pending top up
C. wrong exchange rate for cash withdrawal
D. declined cash withdrawal
Answer: B
Customer query: So I just put my top-up into the card and it hasn't changed.
A. exchange via app
B. declined cash withdrawal
C. pending top up
D. get disposable virtual card
Answer: C
Customer query: Why is my top up still pending?
A. pending top up
B. declined cash withdrawal
C. cash withdrawal not recognised
D. pending cash withdrawal
Answer: A
Customer query: Your top-up function isn't working, it still says pending even though I know my card works.
A. card payment wrong exchange rate
B. card arrival
C. pending top up
D. exchange rate
Answer: C
Customer query: Hi I'm a new customer and tried topping up for the first time today, seems it's not working, the thing shows up as pending since half an hour already! Please fix it!
A. cancel transfer
B. activate my card
C. pending transfer
D. pending top up
Answer: D
Customer query: OMG!  I'm trying to load my card and it wont top up!  I desperately need the money either on my card or in my bank, where is it?
A. top up reverted
B. pending top up
C. card about to expire
D. exchange via app
Answer: B
Customer query: I'm attempting to top-up my account but it has been pending for an hour.
A. automatic top up
B. top up limits
C. pin blocked
D. pending top up
Answer: D
Customer query: Why is my top-up still outstanding?
A. pending top up
B. disposable card limits
C. extra charge on statement
D. compromised card
Answer: A
Customer query: What does it mean when my top up is saying  still pending?
A. pending top up
B. transfer not received by recipient
C. activate my card
D. card arrival
Answer: A
Customer query: My top up hasn't worked, it's been stuck in pending for the last couple hours
A. pending top up
B. pending transfer
C. top up limits
D. card acceptance
Answer: A
Customer query: It doesn't look like the top-up completed.
A. beneficiary not allowed
B. request refund
C. pending top up
D. get disposable virtual card
Answer: C
Customer query: Why does my top up say still pending when I used my card to do it.
A. exchange rate
B. pending top up
C. transfer not received by recipient
D. card payment fee charged
Answer: B
Customer query: Where is the money I topped off with?
A. pending top up
B. supported cards and currencies
C. activate my card
D. declined transfer
Answer: A
Customer query: Hi. I'm a new customer to your system and I think something isn't working right - or maybe it is. Maybe you can confirm. I tried to top up today (my first time ever) and it's been stuck at "pending" for over an hour now. Is it supposed to do this or is there something wrong in the system?
A. card swallowed
B. beneficiary not allowed
C. balance not updated after cheque or cash deposit
D. pending top up
Answer: D
Customer query: Why is my top-up still pending?
A. pending top up
B. terminate account
C. virtual card not working
D. getting virtual card
Answer: A
Customer query: Topping up my card is not working because I believe the top up is pending
A. card acceptance
B. pending top up
C. cancel transfer
D. fiat currency support
Answer: B
Customer query: When will my top-up process?
A. change pin
B. pending top up
C. transfer not received by recipient
D. getting spare card
Answer: B
Customer query: The top-up has a definite problem! I regularly use your service and haven't had a problem before, but now the top-up just shows pending. Please tell my why it continues to show pending.
A. pending top up
B. automatic top up
C. transfer into account
D. fiat currency support
Answer: A
Customer query: I tried topping up but my funds seem to be pending. I want to buy something right now, what do I do?
A. visa or mastercard
B. verify top up
C. declined card payment
D. pending top up
Answer: D
Customer query: I made a transaction this morning and would like to revert it.
A. cancel transfer
B. extra charge on statement
C. transaction charged twice
D. automatic top up
Answer: A
Customer query: Can i cancel a charge?
A. card delivery estimate
B. balance not updated after bank transfer
C. cash withdrawal not recognised
D. cancel transfer
Answer: D
Customer query: Can I cancel my transaction?
A. extra charge on statement
B. cancel transfer
C. balance not updated after cheque or cash deposit
D. card payment fee charged
Answer: B
Customer query: I made a transaction but did it to the wrong account.
A. edit personal details
B. top up failed
C. disposable card limits
D. cancel transfer
Answer: D
Customer query: Tell me how to cancel a transfer.
A. automatic top up
B. pending cash withdrawal
C. cancel transfer
D. edit personal details
Answer: C
Customer query: I need you to cancel a transfer that I made.  It is the wrong account number and the app won't let me stop the transaction.  Please stop it!
A. cancel transfer
B. visa or mastercard
C. age limit
D. wrong amount of cash received
Answer: A
Customer query: I need to cancel my recent transfer immediately, I made a mistake there, please help quickly before it goes through
A. balance not updated after cheque or cash deposit
B. cancel transfer
C. card swallowed
D. why verify identity
Answer: B
Customer query: I would like to revert a transaction I did this morning
A. top up failed
B. automatic top up
C. verify top up
D. cancel transfer
Answer: D
Customer query: If I make a transaction can I cancel it?
A. exchange charge
B. cash withdrawal charge
C. transfer not received by recipient
D. cancel transfer
Answer: D
Customer query: How can I cancel a transfer?
A. top up by cash or cheque
B. cancel transfer
C. request refund
D. pending transfer
Answer: B
Customer query: Is there any way to cancel a transfer?
A. declined card payment
B. cancel transfer
C. getting virtual card
D. wrong exchange rate for cash withdrawal
Answer: B
Customer query: I accidentally made a transaction to the wrong account.
A. card about to expire
B. Refund not showing up
C. cancel transfer
D. request refund
Answer: C
Customer query: I want to cancel a transfer right away! Can you help?
A. declined transfer
B. cancel transfer
C. why verify identity
D. age limit
Answer: B
Customer query: Help me cancel my transaction
A. pending top up
B. top up limits
C. cancel transfer
D. terminate account
Answer: C
Customer query: This is URGENT, I typed the wrong payment information for a payment I needed to make and have clicked send, I need to reverse the transaction immediately.
A. receiving money
B. compromised card
C. cancel transfer
D. top up by card charge
Answer: C
Customer query: Can I cancel a transfer
A. cancel transfer
B. top up by bank transfer charge
C. verify my identity
D. balance not updated after bank transfer
Answer: A
Customer query: I want to reverse my transaction from earlier
A. verify my identity
B. card payment wrong exchange rate
C. cancel transfer
D. transaction charged twice
Answer: C
Customer query: Is there a way to revert my transaction from this morning?
A. transfer fee charged
B. cancel transfer
C. getting virtual card
D. declined card payment
Answer: B
Customer query: I'd like to cancel a transfer
A. cancel transfer
B. top up by bank transfer charge
C. declined cash withdrawal
D. card about to expire
Answer: A
Customer query: Can I cancel a transfer if is already processed?
A. card arrival
B. Refund not showing up
C. cancel transfer
D. pending transfer
Answer: C
Customer query: I transferred the wrong amount and would like to cancel the transaction.
A. verify top up
B. cancel transfer
C. country support
D. apple pay or google pay
Answer: B
Customer query: I made a mistake when I did a transfer so now what can I do to fix that?
A. cancel transfer
B. get physical card
C. Refund not showing up
D. exchange via app
Answer: A
Customer query: I need to cancel an incorrect transaction.
A. extra charge on statement
B. transfer timing
C. top up by bank transfer charge
D. cancel transfer
Answer: D
Customer query: How do I cancel my transfer?
A. cancel transfer
B. exchange rate
C. balance not updated after cheque or cash deposit
D. age limit
Answer: A
Customer query: I made a mistake with a transaction!
A. reverted card payment?
B. card arrival
C. exchange rate
D. cancel transfer
Answer: D
Customer query: I submitted a transaction to the incorrect account.
A. card acceptance
B. cancel transfer
C. wrong amount of cash received
D. request refund
Answer: B
Customer query: The transfer I just made needs to be cancelled right now. It was my mistake. Please help me cancel it before it goes through!
A. cancel transfer
B. disposable card limits
C. country support
D. card payment wrong exchange rate
Answer: A
Customer query: I want to go back on what I did this morning
A. top up reverted
B. cancel transfer
C. virtual card not working
D. lost or stolen phone
Answer: B
Customer query: Can a transaction be cancelled?
A. passcode forgotten
B. top up by card charge
C. cancel transfer
D. extra charge on statement
Answer: C
Customer query: How do i cancel my transaction?
A. card payment wrong exchange rate
B. virtual card not working
C. cancel transfer
D. card payment fee charged
Answer: C
Customer query: My transaction needs to be canceled.
A. cancel transfer
B. age limit
C. transfer into account
D. pending card payment
Answer: A
Customer query: I need to make an immediate cancellation related to a transfer. This was a mistake. Please assist quickly so this does not actually go through.
A. cash withdrawal not recognised
B. cancel transfer
C. pending cash withdrawal
D. why verify identity
Answer: B
Customer query: I made a mistake and need to cancel a transaction
A. cancel transfer
B. verify my identity
C. getting virtual card
D. exchange rate
Answer: A
Customer query: I made an error in payment yesterday and I need it fixed asap because it's for my rent tomorrow.
A. cancel transfer
B. transfer timing
C. card payment fee charged
D. direct debit payment not recognised
Answer: A
Customer query: Cancel my last transfer
A. Refund not showing up
B. supported cards and currencies
C. cancel transfer
D. pin blocked
Answer: C
Customer query: My recent transfer needs to be cancelled immediately; it was a mistake, please can you cancel it before it goes through?
A. card linking
B. top up by cash or cheque
C. card payment wrong exchange rate
D. cancel transfer
Answer: D
Customer query: I need help cancelling a transaction.
A. cancel transfer
B. why verify identity
C. beneficiary not allowed
D. change pin
Answer: A
Customer query: I don't want the transaction to go through now
A. cancel transfer
B. card linking
C. pending top up
D. transfer timing
Answer: A
Customer query: Can I change the amount I made on a payment that I made to the payment is correct.
A. verify my identity
B. edit personal details
C. cancel transfer
D. card payment wrong exchange rate
Answer: C
Customer query: Please help me!  I need to cancel a transaction.
A. balance not updated after bank transfer
B. top up by card charge
C. cancel transfer
D. getting virtual card
Answer: C
Customer query: can you limit my top up?
A. top up limits
B. cash withdrawal charge
C. transaction charged twice
D. balance not updated after bank transfer
Answer: A
Customer query: Am I free to top-up as much as I want?
A. getting spare card
B. supported cards and currencies
C. reverted card payment?
D. top up limits
Answer: D
Customer query: Is there a top up limit for my account?
A. failed transfer
B. verify top up
C. passcode forgotten
D. top up limits
Answer: D
Customer query: What is the limit to top up?
A. terminate account
B. top up limits
C. edit personal details
D. change pin
Answer: B
Customer query: How much money can i top up?
A. verify my identity
B. apple pay or google pay
C. disposable card limits
D. top up limits
Answer: D
Customer query: What are the restrictions to top-offs?
A. lost or stolen card
B. card delivery estimate
C. declined cash withdrawal
D. top up limits
Answer: D
Customer query: Are the top-ups limited?
A. declined transfer
B. pending transfer
C. top up limits
D. request refund
Answer: C
Customer query: what is the top up limit
A. apple pay or google pay
B. top up limits
C. declined transfer
D. compromised card
Answer: B
Customer query: I need to find out what is the limit for top-ups.
A. pending top up
B. top up limits
C. virtual card not working
D. supported cards and currencies
Answer: B
Customer query: Do you have a limit to top ups?
A. top up limits
B. why verify identity
C. get disposable virtual card
D. exchange charge
Answer: A
Customer query: What is maximum top up?
A. visa or mastercard
B. terminate account
C. top up limits
D. wrong exchange rate for cash withdrawal
Answer: C
Customer query: How can I tell what the limit is to top-ups?
A. top up reverted
B. card linking
C. top up limits
D. card swallowed
Answer: C
Customer query: Is there a limit to top-up amounts?
A. edit personal details
B. lost or stolen card
C. exchange charge
D. top up limits
Answer: D
Customer query: Is there any limit to the amount I can add to a card at a time?
A. fiat currency support
B. change pin
C. top up limits
D. contactless not working
Answer: C
Customer query: I want to know if there is a maximum I can top up.
A. edit personal details
B. exchange via app
C. top up limits
D. card about to expire
Answer: C
Customer query: What is the limit to a top-up?
A. fiat currency support
B. top up limits
C. exchange charge
D. change pin
Answer: B
Customer query: Tell me if there are any top-up limits?
A. card not working
B. card linking
C. declined transfer
D. top up limits
Answer: D
Customer query: How can I top-up my limit?
A. top up limits
B. cancel transfer
C. lost or stolen phone
D. getting spare card
Answer: A
Customer query: Is there a limit to top-ups?
A. topping up by card
B. top up limits
C. pin blocked
D. get physical card
Answer: B
Customer query: Can I top-up as much as I want?
A. visa or mastercard
B. atm support
C. top up limits
D. declined transfer
Answer: C
Customer query: Can you tell me the limits for top ups?
A. declined cash withdrawal
B. top up limits
C. why verify identity
D. wrong amount of cash received
Answer: B
Customer query: When I top up what are the amoutn limits.
A. top up failed
B. top up limits
C. card payment fee charged
D. top up by cash or cheque
Answer: B
Customer query: Is there a limit on top-ups?
A. transfer into account
B. top up limits
C. verify top up
D. automatic top up
Answer: B
Customer query: What is the top-ups limit?
A. order physical card
B. top up by cash or cheque
C. transfer not received by recipient
D. top up limits
Answer: D
Customer query: Are there limits to top-ups?
A. terminate account
B. edit personal details
C. failed transfer
D. top up limits
Answer: D
Customer query: Is there a maximum amount of top-ups?
A. card payment fee charged
B. top up limits
C. card not working
D. exchange via app
Answer: B
Customer query: Do you have a top-up limit?
A. transfer timing
B. top up failed
C. automatic top up
D. top up limits
Answer: D
Customer query: What's the top up limit?
A. getting spare card
B. age limit
C. supported cards and currencies
D. top up limits
Answer: D
Customer query: What is the limit to top-up?
A. top up limits
B. wrong amount of cash received
C. pin blocked
D. card payment not recognised
Answer: A
Customer query: How much can I top-up to my card at a time?
A. getting spare card
B. get physical card
C. top up limits
D. edit personal details
Answer: C
Customer query: how much can i top up?
A. beneficiary not allowed
B. exchange charge
C. top up limits
D. pending card payment
Answer: C
Customer query: what is the most i can top up?
A. top up limits
B. virtual card not working
C. transfer fee charged
D. order physical card
Answer: A
Customer query: Is there a limit to how high I can top-up?
A. cancel transfer
B. top up limits
C. transfer into account
D. change pin
Answer: B
Customer query: Is there an amount limit to my top-up?
A. exchange charge
B. top up limits
C. transfer fee charged
D. pending transfer
Answer: B
Customer query: Is there a limit for top-ups?
A. top up limits
B. card swallowed
C. compromised card
D. topping up by card
Answer: A
Customer query: Is there a maximum i can top up?
A. supported cards and currencies
B. transaction charged twice
C. top up limits
D. getting virtual card
Answer: C
Customer query: How can I tell if there is a top-up limit?
A. card arrival
B. top up limits
C. receiving money
D. card swallowed
Answer: B
Customer query: Do you have any restrictions to my top-up?
A. top up by bank transfer charge
B. wrong exchange rate for cash withdrawal
C. top up limits
D. transfer not received by recipient
Answer: C
Customer query: As for limits are top ups included?
A. get disposable virtual card
B. pending top up
C. passcode forgotten
D. top up limits
Answer: D
Customer query: What are the top-up limits?
A. extra charge on statement
B. top up limits
C. exchange rate
D. verify source of funds
Answer: B
Customer query: I don't know if this is an issue with the ATM or my account, but I just tried withdrawing 30 pounds from the ATM I'm at now and it only gave me 10. Is this a glitch or what exactly is going on?
A. wrong amount of cash received
B. topping up by card
C. transfer fee charged
D. pending cash withdrawal
Answer: A
Customer query: I didn't get all the cash I requested for at the ATM
A. wrong amount of cash received
B. failed transfer
C. extra charge on statement
D. card arrival
Answer: A
Customer query: How come the ATM gave me less cash than what I asked for?
A. atm support
B. transfer into account
C. pending transfer
D. wrong amount of cash received
Answer: D
Customer query: Why did I not get my cash back after I withdrew?
A. disposable card limits
B. wrong amount of cash received
C. balance not updated after bank transfer
D. card payment wrong exchange rate
Answer: B
Customer query: I got less cash than the one I specified in the ATM
A. top up limits
B. age limit
C. wrong amount of cash received
D. declined cash withdrawal
Answer: C
Customer query: The amount of cash I received was incorrect
A. request refund
B. balance not updated after cheque or cash deposit
C. verify source of funds
D. wrong amount of cash received
Answer: D
Customer query: I'm at an ATM and withdrew 30 pounds and was only given 10. What should I do?
A. age limit
B. wrong amount of cash received
C. activate my card
D. top up limits
Answer: B
Customer query: The ATM gave me the wrong amount of cash today when I went to withdraw. The app says it was more.
A. top up by card charge
B. failed transfer
C. wrong amount of cash received
D. getting spare card
Answer: C
Customer query: The amount of cash I received was different than what I requested.
A. verify my identity
B. Refund not showing up
C. card payment fee charged
D. wrong amount of cash received
Answer: D
Customer query: Hi. I just withdrew cash from an ATM and received the wrong amount. However, my app shows the correct amount I withdrew. How do I get the rest of the cash?
A. exchange via app
B. order physical card
C. wrong amount of cash received
D. extra charge on statement
Answer: C
Customer query: The wrong amount of cash came out of the ATM today when I went to withdraw. When I looked at the app, it was showing it was much more.
A. extra charge on statement
B. top up failed
C. wrong exchange rate for cash withdrawal
D. wrong amount of cash received
Answer: D
Customer query: I did not get as much cash as I requested at the ATM.
A. exchange via app
B. card payment fee charged
C. extra charge on statement
D. wrong amount of cash received
Answer: D
Customer query: How can I request cash back? The ATM just gave me the wrong amount, the app shows the amount that I've been actually charged though...
A. card swallowed
B. declined cash withdrawal
C. wrong amount of cash received
D. transaction charged twice
Answer: C
Customer query: Where is the money I pushed it's on my mobile app as being withdrawn.
A. wrong amount of cash received
B. exchange via app
C. activate my card
D. passcode forgotten
Answer: A
Customer query: Why did I not get all the cash I asked for?
A. receiving money
B. lost or stolen phone
C. wrong amount of cash received
D. request refund
Answer: C
Customer query: My cash withdrawal was partly declined
A. card payment fee charged
B. pending transfer
C. beneficiary not allowed
D. wrong amount of cash received
Answer: D
Customer query: Why did I only get $20 when I tried to get $100
A. exchange charge
B. wrong amount of cash received
C. contactless not working
D. card about to expire
Answer: B
Customer query: I have withdrawn cash from ATM but i received the wrong amount. I want cash back as in app its showing actual amount which i got. Please help me in this.
A. wrong amount of cash received
B. top up by cash or cheque
C. pin blocked
D. card arrival
Answer: A
Customer query: I went to withdraw some cash earlier today, but seems the ATM gave me the wrong amount of cash! The amount showing up in the app is a lot more
A. visa or mastercard
B. age limit
C. transfer timing
D. wrong amount of cash received
Answer: D
Customer query: I tried to get $100 but I just got $20
A. transfer fee charged
B. extra charge on statement
C. exchange charge
D. wrong amount of cash received
Answer: D
Customer query: I have not received the amount of cash i was supposed to.
A. get physical card
B. wrong amount of cash received
C. exchange charge
D. request refund
Answer: B
Customer query: I asked for $100 cash but only got $20?
A. visa or mastercard
B. wrong amount of cash received
C. verify top up
D. reverted card payment?
Answer: B
Customer query: Where is the money that I asked for? I asked for more than I got!
A. visa or mastercard
B. wrong amount of cash received
C. card swallowed
D. supported cards and currencies
Answer: B
Customer query: I withdrew money but the full amount wasn't dispensed.
A. wrong amount of cash received
B. top up reverted
C. verify top up
D. age limit
Answer: A
Customer query: Something went wrong with my withdrawal. The amount of money isn't right.
A. verify top up
B. transfer timing
C. activate my card
D. wrong amount of cash received
Answer: D
Customer query: I have got out the wrong amount from an ATM. Please tell me the process to get the cash back as in app its showing the amount i have been actually received.
A. card payment wrong exchange rate
B. cash withdrawal charge
C. wrong amount of cash received
D. get disposable virtual card
Answer: C
Customer query: I asked for 100 but only got 20.
A. why verify identity
B. supported cards and currencies
C. wrong amount of cash received
D. terminate account
Answer: C
Customer query: I didn't receive the right amount of cash back
A. why verify identity
B. country support
C. wrong amount of cash received
D. top up by bank transfer charge
Answer: C
Customer query: The ATM gave me less cash than I requested
A. pending card payment
B. card about to expire
C. wrong amount of cash received
D. exchange charge
Answer: C
Customer query: I didn't get as much cash as I asked for from the ATM, why?
A. transaction charged twice
B. wrong amount of cash received
C. transfer not received by recipient
D. verify top up
Answer: B
Customer query: What do I do if the ATM didn't give me the correct amount I withdrew? I pulled out 30 pounds and the ATM gave me 10 pounds.
A. wrong amount of cash received
B. terminate account
C. top up by cash or cheque
D. order physical card
Answer: A
Customer query: I tried to take out cash but the amount isn't right, so what do I do?
A. passcode forgotten
B. virtual card not working
C. card swallowed
D. wrong amount of cash received
Answer: D
Customer query: I didn't receive all the cash I asked for
A. declined transfer
B. supported cards and currencies
C. topping up by card
D. wrong amount of cash received
Answer: D
Customer query: I just got $20 when I tried to get $100
A. exchange charge
B. cash withdrawal not recognised
C. passcode forgotten
D. wrong amount of cash received
Answer: D
Customer query: The right amount of cash was not sent to me.
A. atm support
B. apple pay or google pay
C. extra charge on statement
D. wrong amount of cash received
Answer: D
Customer query: The ATM didn't give me the the withdraw amount requested.
A. get physical card
B. transfer into account
C. wrong amount of cash received
D. card not working
Answer: C
Customer query: Why did I get less money than I asked for?
A. top up by bank transfer charge
B. wrong amount of cash received
C. pending cash withdrawal
D. get physical card
Answer: B
Customer query: I didn't get the right amount at the ATM.
A. card about to expire
B. getting spare card
C. why verify identity
D. wrong amount of cash received
Answer: D
Customer query: did not receive correct cash upon withdrawal
A. passcode forgotten
B. pending top up
C. topping up by card
D. wrong amount of cash received
Answer: D
Customer query: Will declined funds I tried to withdraw be returned to me?
A. wrong amount of cash received
B. unable to verify identity
C. exchange charge
D. edit personal details
Answer: A
Customer query: I payed with a card and was charged an extra fee
A. receiving money
B. card payment fee charged
C. why verify identity
D. edit personal details
Answer: B
Customer query: I was charged a fee after using my card and I shouldn't have been.
A. getting virtual card
B. fiat currency support
C. card payment fee charged
D. transfer fee charged
Answer: C
Customer query: Is there a reason I was charged a fee for using my card as payment? I've never had an extra fee before.
A. card payment wrong exchange rate
B. pending transfer
C. receiving money
D. card payment fee charged
Answer: D
Customer query: I show another charge on my card from when I used it, why?
A. card payment fee charged
B. supported cards and currencies
C. order physical card
D. top up by card charge
Answer: A
Customer query: Why do I get charged additional fees on some payments, but not others?
A. verify source of funds
B. lost or stolen card
C. card payment fee charged
D. cash withdrawal charge
Answer: C
Customer query: I used my card for a purchase and was charged a fee
A. get physical card
B. pending card payment
C. transfer fee charged
D. card payment fee charged
Answer: D
Customer query: Why was I charged for card payment?
A. card payment fee charged
B. card payment wrong exchange rate
C. disposable card limits
D. apple pay or google pay
Answer: A
Customer query: There is an unauthorized fee.
A. card payment fee charged
B. wrong exchange rate for cash withdrawal
C. disposable card limits
D. edit personal details
Answer: A
Customer query: I would appreciate that someone let me know when there is an extra charge for payments. I was checking the app earlier and saying a charge on one of my payments that was additional that no one made me aware of before.
A. card payment fee charged
B. failed transfer
C. balance not updated after cheque or cash deposit
D. edit personal details
Answer: A
Customer query: Why was I charged an extra fee when paying with my card?
A. get physical card
B. declined transfer
C. card payment fee charged
D. virtual card not working
Answer: C
Customer query: Why did I have to pay extra because I paid with card?
A. card payment fee charged
B. reverted card payment?
C. balance not updated after bank transfer
D. card not working
Answer: A
Customer query: Why are there fees for card usage?
A. transaction charged twice
B. edit personal details
C. transfer not received by recipient
D. card payment fee charged
Answer: D
Customer query: im not sure what this charge is for
A. visa or mastercard
B. card linking
C. card payment fee charged
D. cash withdrawal not recognised
Answer: C
Customer query: What is the fee charged with this card payment?
A. apple pay or google pay
B. card payment fee charged
C. cash withdrawal not recognised
D. why verify identity
Answer: B
Customer query: When would my card be charged an extra fee for a transaction?
A. exchange via app
B. card payment fee charged
C. balance not updated after bank transfer
D. disposable card limits
Answer: B
Customer query: Why did I have to pay more when I do it with my card?
A. card linking
B. card payment fee charged
C. direct debit payment not recognised
D. card acceptance
Answer: B
Customer query: I made a card payment and a fee is showing up?
A. edit personal details
B. card payment fee charged
C. balance not updated after bank transfer
D. unable to verify identity
Answer: B
Customer query: I have been charged a fee for paying with card
A. card payment fee charged
B. declined transfer
C. age limit
D. exchange charge
Answer: A
Customer query: What is the fee on my card payment?
A. get disposable virtual card
B. card payment fee charged
C. card payment not recognised
D. card payment wrong exchange rate
Answer: B
Customer query: Why would I be charged a fee for card payment?
A. card payment fee charged
B. top up failed
C. Refund not showing up
D. edit personal details
Answer: A
Customer query: Will I always be charged a fee for using my card?
A. contactless not working
B. exchange via app
C. pending cash withdrawal
D. card payment fee charged
Answer: D
Customer query: Can I check somewhere if there will be a fee on my payment or not? Seems you are charging in some cases, what's the pattern there?
A. cancel transfer
B. passcode forgotten
C. card payment fee charged
D. apple pay or google pay
Answer: C
Customer query: Paying in card resulted in a fee
A. exchange charge
B. balance not updated after cheque or cash deposit
C. card payment fee charged
D. card arrival
Answer: C
Customer query: I paid with card and I think there was a fee applied.
A. top up by bank transfer charge
B. get disposable virtual card
C. visa or mastercard
D. card payment fee charged
Answer: D
Customer query: So what items  actually come  with  extra  fees
A. change pin
B. card payment fee charged
C. topping up by card
D. why verify identity
Answer: B
Customer query: How do I avoid getting charged a fee on my card?
A. order physical card
B. get disposable virtual card
C. card payment fee charged
D. edit personal details
Answer: C
Customer query: Is there a fee when you pay with your card?
A. verify top up
B. terminate account
C. card payment fee charged
D. pending card payment
Answer: C
Customer query: I have been charged with a fee for paying with my card.
A. extra charge on statement
B. card payment fee charged
C. automatic top up
D. verify my identity
Answer: B
Customer query: For the first time I got a fee on my account. How do I know when you charge these fees?
A. card payment fee charged
B. card payment wrong exchange rate
C. lost or stolen phone
D. transaction charged twice
Answer: A
Customer query: Someone needs to make me aware when there are extra charges for payments. I happened to be looking at the app earlier and noticed a charge associated to a payment that was extra that no one made me aware of before at all.
A. card payment not recognised
B. why verify identity
C. card payment fee charged
D. balance not updated after bank transfer
Answer: C
Customer query: Is using my card free?
A. verify my identity
B. card payment fee charged
C. passcode forgotten
D. card payment not recognised
Answer: B
Customer query: Why was I charged an extra fee when using a card?
A. card payment wrong exchange rate
B. card payment fee charged
C. lost or stolen phone
D. atm support
Answer: B
Customer query: What fees apply when using a card?
A. top up limits
B. card payment not recognised
C. card payment fee charged
D. edit personal details
Answer: C
Customer query: Why do you charge for payments? Why aren't your charges clearly laid out in the agreement?
A. pending cash withdrawal
B. pin blocked
C. card payment fee charged
D. pending card payment
Answer: C