aveni-ai/aveni-bench-banking77 huggingface dataset:
Customer query: Are there any limits to how many disposable cards I can use?
A. disposable card limits
B. wrong amount of cash received
C. declined cash withdrawal
D. country support
Answer: A
Customer query: Can you explain the virtual cards limit?
A. verify source of funds
B. top up failed
C. card about to expire
D. disposable card limits
Answer: D
Customer query: How many disposable virtual cards can I have?
A. card swallowed
B. verify top up
C. disposable card limits
D. change pin
Answer: C
Customer query: I need to create several disposable cards per day.
A. disposable card limits
B. card linking
C. card about to expire
D. declined cash withdrawal
Answer: A
Customer query: Are there any hindrances to using a disposable virtual card?
A. transaction charged twice
B. top up limits
C. disposable card limits
D. supported cards and currencies
Answer: C
Customer query: How many disposable cards can I own?
A. cancel transfer
B. disposable card limits
C. topping up by card
D. visa or mastercard
Answer: B
Customer query: How many virtual cards do I get?
A. visa or mastercard
B. disposable card limits
C. country support
D. verify my identity
Answer: B
Customer query: What is the limit to disposable cards you can have?
A. extra charge on statement
B. disposable card limits
C. transfer into account
D. transfer timing
Answer: B
Customer query: How many times can I use a disposable card?
A. disposable card limits
B. getting virtual card
C. unable to verify identity
D. lost or stolen phone
Answer: A
Customer query: What can I use a virtual disposable card for?
A. change pin
B. getting spare card
C. card payment wrong exchange rate
D. disposable card limits
Answer: D
Customer query: Do you know what the restriction of the disposable cards are?
A. disposable card limits
B. verify my identity
C. topping up by card
D. failed transfer
Answer: A
Customer query: What are the limits for disposable virtual cards?
A. disposable card limits
B. failed transfer
C. card not working
D. pending cash withdrawal
Answer: A
Customer query: What are the limits to using disposable virtual cards?
A. change pin
B. Refund not showing up
C. disposable card limits
D. visa or mastercard
Answer: C
Customer query: How many transactions can I do with one disposable card?
A. card payment wrong exchange rate
B. pending top up
C. disposable card limits
D. card about to expire
Answer: C
Customer query: How many times can I use the disposable virtual card I have?
A. visa or mastercard
B. lost or stolen card
C. receiving money
D. disposable card limits
Answer: D
Customer query: I think someone is using my card to make transactions I don't remember.
A. card about to expire
B. compromised card
C. transfer not received by recipient
D. wrong amount of cash received
Answer: B
Customer query: someone is using my account
A. compromised card
B. top up by cash or cheque
C. lost or stolen card
D. card swallowed
Answer: A
Customer query: Someone I don't know has used my card without permission.
A. card acceptance
B. compromised card
C. atm support
D. card swallowed
Answer: B
Customer query: My card was used without my permission.
A. compromised card
B. card delivery estimate
C. getting spare card
D. apple pay or google pay
Answer: A
Customer query: Can I freeze my card right now?
A. compromised card
B. visa or mastercard
C. automatic top up
D. balance not updated after bank transfer
Answer: A
Customer query: Freeze my account it's been hacked.
A. apple pay or google pay
B. compromised card
C. card linking
D. card payment fee charged
Answer: B
Customer query: There are transactions I didn't make, someone else must have used my card.
A. fiat currency support
B. compromised card
C. order physical card
D. balance not updated after bank transfer
Answer: B
Customer query: Can you freeze my card because someone used it while I was out of town. I did not make these purchases.
A. request refund
B. card linking
C. compromised card
D. getting virtual card
Answer: C
Customer query: Someone is using my account to do online shopping! Please freeze it asap
A. pin blocked
B. card payment wrong exchange rate
C. fiat currency support
D. compromised card
Answer: D
Customer query: Someone else may be using my card.  There are transactions I don't recognize.
A. getting virtual card
B. transfer timing
C. request refund
D. compromised card
Answer: D
Customer query: What do I do to stop unauthorized transactions on my card? I was never in the place from which the transactions on my bill were made and I never made them. Please help!
A. pending transfer
B. activate my card
C. compromised card
D. fiat currency support
Answer: C
Customer query: What do I do if I think my card was improperly used?
A. getting spare card
B. contactless not working
C. change pin
D. compromised card
Answer: D
Customer query: How can I stop fraud on my account right now?
A. age limit
B. failed transfer
C. cash withdrawal charge
D. compromised card
Answer: D
Customer query: I think my identity has been stolen, can you check on unauthorized charges?
A. pending card payment
B. beneficiary not allowed
C. compromised card
D. country support
Answer: C
Customer query: I think someone else is using my card.  There are transactions I didn't make.
A. balance not updated after cheque or cash deposit
B. lost or stolen card
C. transfer fee charged
D. compromised card
Answer: D
Customer query: I don't recognize some of the transactions on my card, I think someone must have gotten my card info and used it.
A. transfer not received by recipient
B. compromised card
C. automatic top up
D. pin blocked
Answer: B
Customer query: Can I use app to freeze account and dispute fraud?
A. compromised card
B. lost or stolen phone
C. contactless not working
D. get physical card
Answer: A
Customer query: My card is being used online to make a bunch of purchases! Someone else is using it fraudulently. Can you help me freeze it?
A. pending transfer
B. get physical card
C. compromised card
D. Refund not showing up
Answer: C
Customer query: Someone has my card number, freeze my account.
A. card not working
B. verify top up
C. passcode forgotten
D. compromised card
Answer: D
Customer query: I see random purchases to my account, was it hacked?
A. unable to verify identity
B. card payment fee charged
C. transaction charged twice
D. compromised card
Answer: D
Customer query: It seems someone used my card! There are a few transactions from a small town in the middle of nowhere that I definitely have not made! Please prevent them from using it immediately!
A. card payment wrong exchange rate
B. top up limits
C. compromised card
D. transfer fee charged
Answer: C
Customer query: How do I freeze my card using the app?
A. wrong amount of cash received
B. top up by bank transfer charge
C. compromised card
D. get physical card
Answer: C
Customer query: My card has been compromised
A. exchange via app
B. compromised card
C. exchange charge
D. order physical card
Answer: B
Customer query: What should I do if I think that someone else may be using my card.
A. verify my identity
B. balance not updated after cheque or cash deposit
C. top up by bank transfer charge
D. compromised card
Answer: D
Customer query: The transactions showing up are strange, I think my card was used without me knowing.
A. getting virtual card
B. get disposable virtual card
C. direct debit payment not recognised
D. compromised card
Answer: D
Customer query: How do I freeze my account?
A. Refund not showing up
B. topping up by card
C. verify top up
D. compromised card
Answer: D
Customer query: I'm not certain, but someone may be using my card.
A. topping up by card
B. compromised card
C. receiving money
D. verify top up
Answer: B
Customer query: How do I freeze my card? I think someone is using it to make a bunch of online transactions.
A. automatic top up
B. extra charge on statement
C. transfer fee charged
D. compromised card
Answer: D
Customer query: I think someone got my card details and used it because there are transactions i don't recognize. What do I do now?
A. get disposable virtual card
B. cancel transfer
C. balance not updated after bank transfer
D. compromised card
Answer: D
Customer query: Someone else used my card!
A. wrong exchange rate for cash withdrawal
B. card swallowed
C. transfer fee charged
D. compromised card
Answer: D
Customer query: I believe someone is using my card without my agreement!
A. compromised card
B. failed transfer
C. verify source of funds
D. declined transfer
Answer: A
Customer query: If I feel someone has my card information, can I get a new card?
A. compromised card
B. extra charge on statement
C. card payment not recognised
D. getting virtual card
Answer: A
Customer query: There are a few transaction that I don't recognize, I think someone managed to get my card details and use it.
A. pending card payment
B. top up by cash or cheque
C. compromised card
D. getting spare card
Answer: C
Customer query: I think someone has access to my card numbers that shouldn't.
A. exchange rate
B. compromised card
C. card not working
D. supported cards and currencies
Answer: B
Customer query: I think my child used my card while I wasn't home.
A. topping up by card
B. compromised card
C. declined card payment
D. pending cash withdrawal
Answer: B
Customer query: What do I do if I think someone managed to get my card information?
A. exchange via app
B. compromised card
C. pending top up
D. card delivery estimate
Answer: B
Customer query: I think someone copied the numbers on my card and is using them.
A. exchange via app
B. compromised card
C. unable to verify identity
D. lost or stolen card
Answer: B
Customer query: What should I do if I think someone is using my card.
A. change pin
B. unable to verify identity
C. pending cash withdrawal
D. compromised card
Answer: D
Customer query: Can I use app to freeze my card and dispute fraud?
A. get disposable virtual card
B. terminate account
C. compromised card
D. cash withdrawal charge
Answer: C
Customer query: Someone else is using my card, freeze it.
A. wrong exchange rate for cash withdrawal
B. automatic top up
C. compromised card
D. card acceptance
Answer: C
Customer query: Do all ATMs take this card?
A. transfer not received by recipient
B. country support
C. wrong amount of cash received
D. atm support
Answer: D
Customer query: Which ATMs accept this card?
A. fiat currency support
B. atm support
C. activate my card
D. getting spare card
Answer: B
Customer query: Where is the closest Mastercard ATM?
A. transfer not received by recipient
B. atm support
C. beneficiary not allowed
D. card swallowed
Answer: B
Customer query: Is there a list of ATM machines?
A. receiving money
B. atm support
C. top up by card charge
D. top up limits
Answer: B
Customer query: Are there any specific ATMs that this card can be used at?
A. verify my identity
B. atm support
C. top up failed
D. top up limits
Answer: B
Customer query: How do I know which ATMs will accept this card?
A. atm support
B. get physical card
C. balance not updated after bank transfer
D. verify my identity
Answer: A
Customer query: Which ATM's accept my card?
A. unable to verify identity
B. getting virtual card
C. wrong amount of cash received
D. atm support
Answer: D
Customer query: Is there any nearby ATM's?
A. visa or mastercard
B. atm support
C. unable to verify identity
D. activate my card
Answer: B
Customer query: Where are the locations of ATMs that accept this card?
A. atm support
B. card payment fee charged
C. extra charge on statement
D. getting virtual card
Answer: A
Customer query: Which ATMs accept this placard ?
A. verify my identity
B. card payment not recognised
C. atm support
D. card arrival
Answer: C
Customer query: Help me locate the nearest ATM.
A. apple pay or google pay
B. reverted card payment?
C. atm support
D. card acceptance
Answer: C
Customer query: What ATMs is the card okay to use at?
A. atm support
B. transaction charged twice
C. topping up by card
D. top up limits
Answer: A
Customer query: How can I find the nearest ATM?
A. exchange via app
B. edit personal details
C. atm support
D. top up failed
Answer: C
Customer query: What kind of ATM's can I use?
A. lost or stolen card
B. pending transfer
C. atm support
D. balance not updated after bank transfer
Answer: C
Customer query: How can I withdraw money?
A. atm support
B. card about to expire
C. verify my identity
D. getting virtual card
Answer: A
Customer query: How many miles away is the ATM?
A. card delivery estimate
B. transfer timing
C. country support
D. atm support
Answer: D
Customer query: From where can I withdraw?
A. atm support
B. edit personal details
C. card payment fee charged
D. balance not updated after bank transfer
Answer: A
Customer query: Which ATM's will accept my card?
A. card about to expire
B. atm support
C. exchange rate
D. direct debit payment not recognised
Answer: B
Customer query: At what ATMS am I able to use the card?
A. transfer fee charged
B. atm support
C. card not working
D. change pin
Answer: B
Customer query: Can I use my card at any ATMs?
A. atm support
B. get physical card
C. declined transfer
D. wrong amount of cash received
Answer: A
Customer query: Can I get cash with this card anywhere?
A. cash withdrawal charge
B. cancel transfer
C. atm support
D. exchange via app
Answer: C
Customer query: 
Which ATMs accept this card?
A. get disposable virtual card
B. atm support
C. order physical card
D. change pin
Answer: B
Customer query: Can someone please assist me with finding my nearest ATM?
A. card swallowed
B. cancel transfer
C. pending top up
D. atm support
Answer: D
Customer query: Are there any ATM machines near me?
A. pending top up
B. atm support
C. exchange via app
D. verify my identity
Answer: B
Customer query: Where is the nearest bank machine?
A. unable to verify identity
B. card payment fee charged
C. atm support
D. exchange rate
Answer: C
Customer query: What type of ATMs accept this card?
A. extra charge on statement
B. declined transfer
C. pending card payment
D. atm support
Answer: D
Customer query: Where can I use this card at an ATM?
A. transfer into account
B. pending card payment
C. pending top up
D. atm support
Answer: D
Customer query: If I have this card, which ATMs can I go to?
A. verify my identity
B. get physical card
C. virtual card not working
D. atm support
Answer: D
Customer query: What ATMs can I withdraw money from?
A. verify my identity
B. why verify identity
C. top up by cash or cheque
D. atm support
Answer: D
Customer query: I want to withdraw money, where can I go?
A. change pin
B. pending transfer
C. lost or stolen card
D. atm support
Answer: D
Customer query: Where can I withdrawal my money?
A. card about to expire
B. balance not updated after cheque or cash deposit
C. verify my identity
D. atm support
Answer: D
Customer query: What are the ATMs that will accept this card?
A. Refund not showing up
B. receiving money
C. atm support
D. top up limits
Answer: C
Customer query: What ATMs will accept this type of card?
A. passcode forgotten
B. top up limits
C. atm support
D. wrong amount of cash received
Answer: C
Customer query: Where can I find an ATM to use this card?
A. atm support
B. apple pay or google pay
C. verify my identity
D. failed transfer
Answer: A
Customer query: At which ATMs can I use this card?
A. age limit
B. transfer fee charged
C. atm support
D. transfer timing
Answer: C
Customer query: Are there certain ATMs that I can use this card at?
A. atm support
B. fiat currency support
C. exchange charge
D. getting spare card
Answer: A
Customer query: Do you know the closest ATM?
A. atm support
B. why verify identity
C. exchange charge
D. transfer into account
Answer: A
Customer query: Can I use this card at an ATM?
A. atm support
B. card delivery estimate
C. balance not updated after bank transfer
D. verify my identity
Answer: A
Customer query: Is there places where I can't withdraw money?
A. transfer fee charged
B. declined card payment
C. card acceptance
D. atm support
Answer: D
Customer query: locations to withdraw money
A. disposable card limits
B. atm support
C. declined card payment
D. activate my card
Answer: B
Customer query: Help me.  There is a Direct Debit that I didn't make.
A. card arrival
B. exchange charge
C. direct debit payment not recognised
D. request refund
Answer: C
Customer query: There is a direct debit that's not mine.
A. direct debit payment not recognised
B. wrong exchange rate for cash withdrawal
C. wrong amount of cash received
D. balance not updated after bank transfer
Answer: A
Customer query: I have a strange direct debit in my statement
A. reverted card payment?
B. top up by bank transfer charge
C. direct debit payment not recognised
D. extra charge on statement
Answer: C
Customer query: I don't understand where this debit came from and want it removed.
A. transfer not received by recipient
B. verify top up
C. direct debit payment not recognised
D. reverted card payment?
Answer: C
Customer query: what is this charge on my account
A. automatic top up
B. direct debit payment not recognised
C. transfer into account
D. pending cash withdrawal
Answer: B
Customer query: im so mad right now. theres several charges that I think my x boyfriend made on my card. the companys on the website wouldn't refund me my money, they told me to contact my bank. DO something please.
A. activate my card
B. direct debit payment not recognised
C. country support
D. why verify identity
Answer: B
Customer query: someone stole my money
A. direct debit payment not recognised
B. why verify identity
C. atm support
D. card swallowed
Answer: A
Customer query: There's a Direct Debit payment in my account that I didn't make
A. top up limits
B. pin blocked
C. passcode forgotten
D. direct debit payment not recognised
Answer: D
Customer query: There's a debit on my account that I didn't do.
A. passcode forgotten
B. direct debit payment not recognised
C. declined card payment
D. transaction charged twice
Answer: B
Customer query: I may have a fraud charge on my debit statement.
A. direct debit payment not recognised
B. exchange via app
C. top up limits
D. card about to expire
Answer: A
Customer query: Why is there a direct debit payment on my app that is not from me?
A. card payment not recognised
B. direct debit payment not recognised
C. card swallowed
D. cancel transfer
Answer: B
Customer query: Weird charges are appearing in my debit account.
A. direct debit payment not recognised
B. visa or mastercard
C. order physical card
D. card delivery estimate
Answer: A
Customer query: Even though it's late, I wanted to see about disputing a charge. I was just looking through my transactions over the past couple of months and noticed a pretty large amount that was not completed by me. Is this possibly something I can still do.
A. visa or mastercard
B. top up by card charge
C. direct debit payment not recognised
D. get disposable virtual card
Answer: C
Customer query: There was a transaction from two weeks ago from a business that I don't know. I'm fairly certain it wasn't me who made it, but is it an option to trace it to confirm?
A. passcode forgotten
B. card linking
C. direct debit payment not recognised
D. balance not updated after bank transfer
Answer: C
Customer query: What is this direct debit I am seeing?
A. topping up by card
B. age limit
C. direct debit payment not recognised
D. exchange via app
Answer: C
Customer query: There is a Direct Debit that I don't recognize.
A. direct debit payment not recognised
B. exchange charge
C. card payment fee charged
D. supported cards and currencies
Answer: A
Customer query: Unknown direct deposit
A. direct debit payment not recognised
B. compromised card
C. top up by bank transfer charge
D. balance not updated after cheque or cash deposit
Answer: A
Customer query: There is a suspicious direct debit payment.
A. get disposable virtual card
B. transfer not received by recipient
C. direct debit payment not recognised
D. transfer timing
Answer: C
Customer query: There is a transaction from my account that I don't recognize can you trace back the information so I can make sure it's something I did or not?
A. direct debit payment not recognised
B. beneficiary not allowed
C. pending card payment
D. transfer timing
Answer: A
Customer query: A couple weeks ago some money was deducted from my account by some seller that I don't remember. I'm pretty sure I didn't do that, but is it possible to trace back who that is just to make sure?
A. pending transfer
B. card not working
C. direct debit payment not recognised
D. getting spare card
Answer: C
Customer query: I found a charge for a direct debit that was not made by me.
A. direct debit payment not recognised
B. top up limits
C. verify top up
D. top up reverted
Answer: A
Customer query: I am seeing a weird payment showing up that I know I did not make, how can I get it cancelled?
A. direct debit payment not recognised
B. declined cash withdrawal
C. reverted card payment?
D. card linking
Answer: A
Customer query: This Direct Debit payment may not be right.
A. balance not updated after cheque or cash deposit
B. extra charge on statement
C. pending top up
D. direct debit payment not recognised
Answer: D
Customer query: why does the app show a direct debit payment that I did not authorize
A. getting spare card
B. direct debit payment not recognised
C. request refund
D. compromised card
Answer: B
Customer query: Can I dispute a payment even if I notice it several weeks after it was made?
A. transfer into account
B. direct debit payment not recognised
C. pending card payment
D. visa or mastercard
Answer: B
Customer query: It seems there is an incorrect listing of a direct debit payment on my app that I did not make
A. direct debit payment not recognised
B. why verify identity
C. exchange via app
D. top up by cash or cheque
Answer: A
Customer query: I don't think I made this charge on my debit statement.
A. direct debit payment not recognised
B. card acceptance
C. get physical card
D. verify top up
Answer: A
Customer query: I have a direct debit charge that I do not recognize
A. apple pay or google pay
B. top up reverted
C. direct debit payment not recognised
D. card swallowed
Answer: C
Customer query: I didn't make this direct debit transaction
A. get physical card
B. top up failed
C. activate my card
D. direct debit payment not recognised
Answer: D
Customer query: There's a direct debit on my account that I didn't authorize
A. transfer into account
B. lost or stolen phone
C. direct debit payment not recognised
D. top up by card charge
Answer: C
Customer query: I understand that this is extremely late. After going over my transactions for the last couple of months I noticed a large charge that I'm sure I did not make. Is there anyway I can still dispute this?
A. fiat currency support
B. direct debit payment not recognised
C. declined transfer
D. pin blocked
Answer: B
Customer query: I don't recognize a debit payment that was made and would like to find out about the payment.
A. top up by cash or cheque
B. direct debit payment not recognised
C. wrong exchange rate for cash withdrawal
D. declined cash withdrawal
Answer: B
Customer query: I am concerned about the security in my account and would like to make a dispute.
A. pending cash withdrawal
B. pending top up
C. direct debit payment not recognised
D. card not working
Answer: C
Customer query: Why is there a direct debit I didn't make showing in the app?
A. direct debit payment not recognised
B. card payment fee charged
C. card about to expire
D. change pin
Answer: A
Customer query: There is a direct debit I do not recognise in my statement
A. direct debit payment not recognised
B. compromised card
C. balance not updated after cheque or cash deposit
D. age limit
Answer: A
Customer query: I have a direct debit transaction I have not set up, but would like to .
A. card linking
B. get disposable virtual card
C. direct debit payment not recognised
D. supported cards and currencies
Answer: C
Customer query: Someone has taken my money and I don't know who
A. transfer timing
B. direct debit payment not recognised
C. declined transfer
D. receiving money
Answer: B
Customer query: I was charged on my account that shouldn't be there.
A. card payment fee charged
B. direct debit payment not recognised
C. top up by cash or cheque
D. pending transfer
Answer: B
Customer query: There's a direct debit I wish to dispute
A. direct debit payment not recognised
B. exchange charge
C. card about to expire
D. Refund not showing up
Answer: A
Customer query: Why was my account deducted from a seller when I didn't approve of it?
A. edit personal details
B. top up limits
C. direct debit payment not recognised
D. card acceptance
Answer: C
Customer query: What do I do if I forget my passcode?  Because I did.
A. passcode forgotten
B. activate my card
C. beneficiary not allowed
D. transaction charged twice
Answer: A
Customer query: I can't find my password
A. wrong amount of cash received
B. passcode forgotten
C. wrong exchange rate for cash withdrawal
D. edit personal details
Answer: B
Customer query: How do I retrieve my passcode?
A. verify top up
B. passcode forgotten
C. visa or mastercard
D. Refund not showing up
Answer: B
Customer query: My passcode doesn't seem to be working
A. compromised card
B. passcode forgotten
C. change pin
D. wrong amount of cash received
Answer: B
Customer query: I lost my password
A. card payment fee charged
B. passcode forgotten
C. verify source of funds
D. card payment wrong exchange rate
Answer: B
Customer query: My password isn't being accepted and I need to reset it.
A. top up by bank transfer charge
B. terminate account
C. verify top up
D. passcode forgotten
Answer: D
Customer query: Something is wrong with my password.
A. why verify identity
B. compromised card
C. top up limits
D. passcode forgotten
Answer: D
Customer query: Something is wrong with my passcode
A. transfer not received by recipient
B. edit personal details
C. card about to expire
D. passcode forgotten
Answer: D
Customer query: How do I reset a forgotten passcode, please?
A. passcode forgotten
B. age limit
C. edit personal details
D. country support
Answer: A
Customer query: I can't recall my passcode and need to reset it.
A. disposable card limits
B. passcode forgotten
C. transfer timing
D. getting virtual card
Answer: B
Customer query: Can I be given a new passcode?
A. card delivery estimate
B. passcode forgotten
C. top up by bank transfer charge
D. virtual card not working
Answer: B
Customer query: I do not know my passcode.
A. request refund
B. declined card payment
C. get disposable virtual card
D. passcode forgotten
Answer: D
Customer query: I don't remember my code to get into the app.
A. card linking
B. verify my identity
C. passcode forgotten
D. reverted card payment?
Answer: C
Customer query: I no longer have my passcode.
A. passcode forgotten
B. Refund not showing up
C. exchange charge
D. declined cash withdrawal
Answer: A
Customer query: Why won't my passcode work?
A. pending cash withdrawal
B. card payment not recognised
C. passcode forgotten
D. atm support
Answer: C
Customer query: Can I resent my passcode?
A. card arrival
B. fiat currency support
C. passcode forgotten
D. extra charge on statement
Answer: C
Customer query: I need to reset my passcode. How do I do it?
A. cash withdrawal not recognised
B. getting virtual card
C. passcode forgotten
D. declined cash withdrawal
Answer: C
Customer query: Show me please how to reset my passcode.
A. pin blocked
B. direct debit payment not recognised
C. request refund
D. passcode forgotten
Answer: D
Customer query: Help me reset the passcode.
A. atm support
B. top up by cash or cheque
C. passcode forgotten
D. extra charge on statement
Answer: C
Customer query: I have forgotten my passcode to access my app
A. declined cash withdrawal
B. transfer fee charged
C. passcode forgotten
D. Refund not showing up
Answer: C
Customer query: What should I do if the passcode doesn't work for me?
A. passcode forgotten
B. card linking
C. lost or stolen phone
D. order physical card
Answer: A
Customer query: I do not remember the code, what should I do?
A. balance not updated after bank transfer
B. verify top up
C. top up limits
D. passcode forgotten
Answer: D
Customer query: Where can I reset the passcode?
A. supported cards and currencies
B. passcode forgotten
C. card about to expire
D. terminate account
Answer: B
Customer query: I need help resetting my passcode to access my app.
A. card payment wrong exchange rate
B. passcode forgotten
C. lost or stolen phone
D. activate my card
Answer: B
Customer query: What steps do I take to receive another passcode?
A. top up by bank transfer charge
B. get physical card
C. top up failed
D. passcode forgotten
Answer: D
Customer query: I forgot my password
A. automatic top up
B. wrong exchange rate for cash withdrawal
C. declined card payment
D. passcode forgotten
Answer: D
Customer query: I forgot my code to get into the app.
A. get physical card
B. card arrival
C. passcode forgotten
D. fiat currency support
Answer: C
Customer query: I have forgotten my password.
A. passcode forgotten
B. atm support
C. unable to verify identity
D. wrong exchange rate for cash withdrawal
Answer: A
Customer query: I forgot the code to access the app.
A. passcode forgotten
B. unable to verify identity
C. card arrival
D. top up by card charge
Answer: A
Customer query: Is there a way to reset my passcode?
A. why verify identity
B. get physical card
C. passcode forgotten
D. card acceptance
Answer: C
Customer query: Can you help me reset my password?
A. verify top up
B. direct debit payment not recognised
C. passcode forgotten
D. balance not updated after cheque or cash deposit
Answer: C
Customer query: Can I reset my password?  I don't know what it is.
A. declined cash withdrawal
B. beneficiary not allowed
C. activate my card
D. passcode forgotten
Answer: D
Customer query: How do I reset the passcode?
A. top up by card charge
B. exchange rate
C. failed transfer
D. passcode forgotten
Answer: D
Customer query: What should I do if I forgot my passcode?
A. balance not updated after bank transfer
B. verify source of funds
C. virtual card not working
D. passcode forgotten
Answer: D
Customer query: My passcode doesn't work
A. top up limits
B. passcode forgotten
C. pending card payment
D. country support
Answer: B
Customer query: Tell me how to reset the passcode.
A. passcode forgotten
B. card payment not recognised
C. verify source of funds
D. card payment wrong exchange rate
Answer: A
Customer query: I need a new passcode.
A. reverted card payment?
B. top up by card charge
C. change pin
D. passcode forgotten
Answer: D
Customer query: I don't have my access code for the app.
A. transfer timing
B. getting spare card
C. getting virtual card
D. passcode forgotten
Answer: D
Customer query: Can you tell me what to do to reset my passcode?
A. cancel transfer
B. passcode forgotten
C. top up limits
D. extra charge on statement
Answer: B
Customer query: What is the code I need to get into the app?
A. declined cash withdrawal
B. card arrival
C. passcode forgotten
D. declined transfer
Answer: C
Customer query: Can you tell me why you won't let me get my own money out of the money machine? I know I used the right PIN.
A. wrong exchange rate for cash withdrawal
B. balance not updated after bank transfer
C. card delivery estimate
D. declined cash withdrawal
Answer: D
Customer query: My withdrawal was cancelled.
A. declined cash withdrawal
B. card delivery estimate
C. why verify identity
D. unable to verify identity
Answer: A
Customer query: This is very frustrating. I can't get my card to work on any ATM I try and I've tried 3 of them so far. What's going on? Can you please fix this issue immediately?
A. disposable card limits
B. beneficiary not allowed
C. declined cash withdrawal
D. verify my identity
Answer: C
Customer query: The ATM did not allow me to withdraw
A. edit personal details
B. balance not updated after bank transfer
C. top up by cash or cheque
D. declined cash withdrawal
Answer: D
Customer query: Why was my ATM transaction cancelled?
A. top up reverted
B. transfer fee charged
C. declined cash withdrawal
D. visa or mastercard
Answer: C
Customer query: The ATM keeps declining my card. I tried at a couple different ATMs. Can you tell me if there's a problem with my account?
A. declined cash withdrawal
B. card swallowed
C. terminate account
D. cancel transfer
Answer: A
Customer query: I was at the ATM trying to made a withdraw and I was declined.
A. contactless not working
B. top up by card charge
C. declined cash withdrawal
D. reverted card payment?
Answer: C
Customer query: The ATM didn't let me get any cash
A. pending card payment
B. declined cash withdrawal
C. exchange rate
D. reverted card payment?
Answer: B
Customer query: I want to know why I have been unable to withdrawn funds.
A. request refund
B. lost or stolen phone
C. declined cash withdrawal
D. card not working
Answer: C
Customer query: I need your help to check my account, please! My card keeps being declined at the ATM, and I've already tried two different ones!
A. declined cash withdrawal
B. card about to expire
C. disposable card limits
D. declined card payment
Answer: A
Customer query: Hi, My card withdrawal was declined this morning. It was working fine till yesterday. Please check and inform me.
A. declined cash withdrawal
B. transfer timing
C. exchange charge
D. card about to expire
Answer: A
Customer query: Hi, I was trying to use my card but it was declining by ATM. I have cross checked with two different ATMs but i was facing the same issue. Could you please check my account.
A. declined card payment
B. activate my card
C. declined cash withdrawal
D. card payment fee charged
Answer: C
Customer query: I tried to make a cash withdrawal and it was declined. Why did this happen?
A. declined transfer
B. declined cash withdrawal
C. request refund
D. cancel transfer
Answer: B
Customer query: I can't get money out of the ATM
A. cancel transfer
B. reverted card payment?
C. declined cash withdrawal
D. balance not updated after bank transfer
Answer: C
Customer query: The ATM is declining my card. I tried at two different ATMs. Can you tell me if there's anything wrong with my account?
A. change pin
B. terminate account
C. declined cash withdrawal
D. edit personal details
Answer: C
Customer query: The withdrawal was declined I am unsure as to why this happened?
A. card not working
B. declined cash withdrawal
C. disposable card limits
D. top up by cash or cheque
Answer: B
Customer query: I was declined when I tried to get cash.
A. top up by card charge
B. compromised card
C. getting virtual card
D. declined cash withdrawal
Answer: D
Customer query: Why was I declined at the ATM today when I was trying to make a withdraw?
A. Refund not showing up
B. card delivery estimate
C. declined cash withdrawal
D. balance not updated after bank transfer
Answer: C
Customer query: What are some reasons that would cause ATM machines to decline my card? It has happened to me multiple times!
A. exchange via app
B. receiving money
C. declined cash withdrawal
D. top up by cash or cheque
Answer: C
Customer query: Why did the ATM machine fail to give me a cash withdrawal?
A. top up by cash or cheque
B. declined cash withdrawal
C. cash withdrawal not recognised
D. card not working
Answer: B
Customer query: My ATM transaction was unsuccessful.
A. failed transfer
B. balance not updated after cheque or cash deposit
C. beneficiary not allowed
D. declined cash withdrawal
Answer: D
Customer query: I attempted to get cash but was declined.
A. getting spare card
B. declined cash withdrawal
C. country support
D. card swallowed
Answer: B
Customer query: I tried to withdraw money but I was declined!
A. declined transfer
B. declined cash withdrawal
C. reverted card payment?
D. card arrival
Answer: B
Customer query: How come I can't take money out of the ATM?
A. declined cash withdrawal
B. get physical card
C. transfer fee charged
D. supported cards and currencies
Answer: A
Customer query: The ATM keeps declining my card. I tried at two different ATMs. Can you tell me if there's an issue with my account?
A. lost or stolen phone
B. change pin
C. exchange charge
D. declined cash withdrawal
Answer: D
Customer query: Why was my cash withdrawal declined?
A. exchange rate
B. country support
C. declined cash withdrawal
D. card acceptance
Answer: C
Customer query: Why could I not get cash?
A. visa or mastercard
B. disposable card limits
C. declined cash withdrawal
D. terminate account
Answer: C
Customer query: why couldn't I get cash in the ATM?
A. passcode forgotten
B. declined cash withdrawal
C. transaction charged twice
D. verify my identity
Answer: B
Customer query: Why can't I get cash?
A. balance not updated after bank transfer
B. top up reverted
C. declined cash withdrawal
D. extra charge on statement
Answer: C
Customer query: Why didn't the ATM give me my money?
A. compromised card
B. balance not updated after cheque or cash deposit
C. declined cash withdrawal
D. card not working
Answer: C
Customer query: i tried to withdraw money from an atm and i was declined on front of my friends. Why did this happen?
A. transfer not received by recipient
B. automatic top up
C. declined cash withdrawal
D. terminate account
Answer: C
Customer query: The ATM isn't giving out any money.
A. why verify identity
B. top up reverted
C. declined cash withdrawal
D. wrong amount of cash received
Answer: C
Customer query: Why was I declined getting cash?
A. lost or stolen phone
B. card swallowed
C. declined cash withdrawal
D. unable to verify identity
Answer: C
Customer query: I couldn't get cash at the atm
A. direct debit payment not recognised
B. declined cash withdrawal
C. top up failed
D. disposable card limits
Answer: B
Customer query: Oh my goodness, my card has been declined twice at ATM! I tried two different ATM, but each one declined my card! Can you tell me what's going on with my account?
A. extra charge on statement
B. declined cash withdrawal
C. pending transfer
D. balance not updated after bank transfer
Answer: B
Customer query: Why could I not choose cash at the ATM?
A. reverted card payment?
B. card acceptance
C. receiving money
D. declined cash withdrawal
Answer: D
Customer query: My cash withdrawl was declined why?
A. balance not updated after bank transfer
B. pin blocked
C. declined cash withdrawal
D. receiving money
Answer: C
Customer query: Is there a reason that the ATM declined my transaction?
A. declined cash withdrawal
B. card linking
C. change pin
D. direct debit payment not recognised
Answer: A
Customer query: The cash I tried to draw from the ATM was not approved.
A. declined cash withdrawal
B. beneficiary not allowed
C. getting spare card
D. balance not updated after cheque or cash deposit
Answer: A
Customer query: atm would not give me cash
A. declined card payment
B. top up reverted
C. transfer into account
D. declined cash withdrawal
Answer: D
Customer query: My card payment is still on hold, why is it so?
A. pending card payment
B. request refund
C. lost or stolen phone
D. pin blocked
Answer: A
Customer query: Why is my payment pending?
A. cancel transfer
B. pending card payment
C. getting spare card
D. visa or mastercard
Answer: B
Customer query: My card payment is still pending.
A. pending card payment
B. extra charge on statement
C. reverted card payment?
D. declined transfer
Answer: A
Customer query: How do i finalize a card payment
A. pending card payment
B. declined cash withdrawal
C. compromised card
D. wrong amount of cash received
Answer: A
Customer query: Why is my card payment showing as pending?
A. pending card payment
B. edit personal details
C. getting spare card
D. transfer not received by recipient
Answer: A
Customer query: Why has my payment not gone through?
A. card delivery estimate
B. failed transfer
C. pending card payment
D. lost or stolen card
Answer: C
Customer query: Please help me to know the status of my card payment as its pending since a while.
A. top up by bank transfer charge
B. top up by cash or cheque
C. pending card payment
D. transfer fee charged
Answer: C
Customer query: I recently made a payment, and it is showing up in my account as "pending". What does that mean?
A. pin blocked
B. pending card payment
C. card delivery estimate
D. order physical card
Answer: B
Customer query: What does it mean by pending payment?
A. failed transfer
B. cash withdrawal charge
C. pending card payment
D. pending cash withdrawal
Answer: C
Customer query: When will my card payment be done pending?
A. exchange charge
B. pending card payment
C. exchange rate
D. pending top up
Answer: B
Customer query: I made this payment days ago so why hasn't it gone through yet?
A. pending card payment
B. receiving money
C. get physical card
D. exchange rate
Answer: A
Customer query: I am seeing pending from the card payment I made.
A. automatic top up
B. pending card payment
C. card swallowed
D. lost or stolen card
Answer: B
Customer query: My card payment is showing pending.
A. pending card payment
B. transaction charged twice
C. top up failed
D. passcode forgotten
Answer: A
Customer query: I bought some stuff this morning but the payment shows as pending
A. virtual card not working
B. apple pay or google pay
C. pending transfer
D. pending card payment
Answer: D
Customer query: I am waiting for a payment to go through.
A. pending card payment
B. fiat currency support
C. disposable card limits
D. card acceptance
Answer: A
Customer query: How long does an item I bought show as pending?
A. topping up by card
B. balance not updated after bank transfer
C. pending card payment
D. wrong exchange rate for cash withdrawal
Answer: C
Customer query: What is a pending payment?
A. receiving money
B. country support
C. pending card payment
D. transaction charged twice
Answer: C
Customer query: I would like to know why my purchases from this morning are still pending.
A. exchange via app
B. pin blocked
C. pending card payment
D. automatic top up
Answer: C
Customer query: Why is there a pending transaction on my card?
A. change pin
B. pending card payment
C. balance not updated after cheque or cash deposit
D. Refund not showing up
Answer: B
Customer query: My card payment is pending.
A. beneficiary not allowed
B. pending card payment
C. get physical card
D. transfer into account
Answer: B
Customer query: Why is a payment showing up on my card as pending?
A. transfer fee charged
B. exchange rate
C. verify source of funds
D. pending card payment
Answer: D
Customer query: I made a purchase and it says it's pending. What does that mean?
A. top up failed
B. pending card payment
C. virtual card not working
D. pending cash withdrawal
Answer: B
Customer query: How long do card transactions take to clear?
A. activate my card
B. pending card payment
C. virtual card not working
D. beneficiary not allowed
Answer: B
Customer query: what does pending mean?
A. exchange rate
B. card delivery estimate
C. pending card payment
D. pending transfer
Answer: C
Customer query: How long will this card payment stay pending?
A. cash withdrawal charge
B. unable to verify identity
C. pending card payment
D. declined cash withdrawal
Answer: C
Customer query: My payment still hasn't processed!
A. pending top up
B. lost or stolen card
C. pending card payment
D. Refund not showing up
Answer: C
Customer query: I was double charged, and the second charge is showing as "pending". How long will it be before I get my money back once the second charge has been refunded?
A. change pin
B. exchange charge
C. pending top up
D. pending card payment
Answer: D
Customer query: I have waited 15 days, but my payment still hasn't cleared.
A. topping up by card
B. age limit
C. pending card payment
D. getting virtual card
Answer: C
Customer query: Why would I have a pending payment?
A. why verify identity
B. pending card payment
C. declined card payment
D. lost or stolen card
Answer: B
Customer query: Explain what the pending payment means?
A. card payment not recognised
B. virtual card not working
C. visa or mastercard
D. pending card payment
Answer: D
Customer query: Why are my payments showing pending?
A. pending top up
B. pending card payment
C. get disposable virtual card
D. cash withdrawal not recognised
Answer: B
Customer query: My card is still pending, I've been waiting a while.
A. pending card payment
B. receiving money
C. card linking
D. country support
Answer: A
Customer query: How long does it take for a payment to go thru? I made one a few days ago and it has not been cleared yet.
A. lost or stolen phone
B. pending card payment
C. cancel transfer
D. pin blocked
Answer: B
Customer query: I bought some things this morning but the payment shows that it is pending
A. top up by card charge
B. lost or stolen card
C. reverted card payment?
D. pending card payment
Answer: D
Customer query: How long does it take to authorise a payment?
A. pending card payment
B. verify source of funds
C. card payment fee charged
D. wrong exchange rate for cash withdrawal
Answer: A
Customer query: I had a payment that I made and it's been some amount of time and would like to know when it's suppose to go though.
A. declined transfer
B. request refund
C. get physical card
D. pending card payment
Answer: D
Customer query: What does a pending transaction mean?
A. pending card payment
B. verify source of funds
C. balance not updated after bank transfer
D. exchange rate
Answer: A
Customer query: I have paid by my card but payment is still its coming as pending. I think there is some issue please check and let me know when the status will complete.
A. visa or mastercard
B. cancel transfer
C. pending card payment
D. exchange charge
Answer: C
Customer query: I have a pending payment in my account that I paid a while back ago and it still hasnt gone through. Why would it show pending for so long?
A. card swallowed
B. failed transfer
C. pending card payment
D. contactless not working
Answer: C
Customer query: I have a pending payment from stuff I bought this morning.
A. verify source of funds
B. transfer not received by recipient
C. pending top up
D. pending card payment
Answer: D
Customer query: My phone was stolen
A. top up failed
B. passcode forgotten
C. declined transfer
D. lost or stolen phone
Answer: D
Customer query: My phone was stolen yesterday.  What should I do?
A. card payment not recognised
B. wrong exchange rate for cash withdrawal
C. beneficiary not allowed
D. lost or stolen phone
Answer: D
Customer query: If my phone is missing, can I block someone from using the app?
A. supported cards and currencies
B. verify my identity
C. lost or stolen phone
D. verify source of funds
Answer: C
Customer query: I think my phone is either lost or stolen.
A. age limit
B. transfer timing
C. pending cash withdrawal
D. lost or stolen phone
Answer: D
Customer query: If I was mugged and lost everything, how do I access my account and app?
A. get physical card
B. lost or stolen phone
C. automatic top up
D. card not working
Answer: B
Customer query: I can't find my phone.
A. automatic top up
B. lost or stolen phone
C. pending top up
D. declined cash withdrawal
Answer: B
Customer query: I've lost track of my phone or someone stole it.
A. top up failed
B. change pin
C. verify top up
D. lost or stolen phone
Answer: D
Customer query: I'm not sure where my phone is, I think someone stole it or it's lost.
A. verify source of funds
B. direct debit payment not recognised
C. lost or stolen phone
D. activate my card
Answer: C
Customer query: Can I used my card even if my phone has been stolen?
A. lost or stolen phone
B. unable to verify identity
C. balance not updated after cheque or cash deposit
D. why verify identity
Answer: A
Customer query: My phone was stolen, what do I do?
A. card payment not recognised
B. transfer timing
C. declined cash withdrawal
D. lost or stolen phone
Answer: D
Customer query: lost my phone, dont want others to use it.
A. lost or stolen phone
B. receiving money
C. reverted card payment?
D. verify my identity
Answer: A
Customer query: I lost my phone and need help securing it.
A. unable to verify identity
B. fiat currency support
C. get physical card
D. lost or stolen phone
Answer: D
Customer query: My phone was stolen so I no longer have access to the app.
A. lost or stolen phone
B. cancel transfer
C. exchange rate
D. card acceptance
Answer: A
Customer query: left phone at hotel, how to access app
A. declined cash withdrawal
B. wrong exchange rate for cash withdrawal
C. lost or stolen phone
D. compromised card
Answer: C
Customer query: My phone is not on me.  How can I use the app?
A. age limit
B. exchange charge
C. lost or stolen phone
D. top up by cash or cheque
Answer: C
Customer query: my phone is gone
A. pending cash withdrawal
B. transfer timing
C. lost or stolen phone
D. failed transfer
Answer: C
Customer query: My phone is not with me at the moment so I will not be able to access the app.
A. reverted card payment?
B. card delivery estimate
C. top up failed
D. lost or stolen phone
Answer: D