aveni-ai/aveni-bench-banking77 huggingface dataset:
Customer query: Is cash good to top up with?
A. cash withdrawal not recognised
B. reverted card payment?
C. age limit
D. top up by cash or cheque
Answer: D
Customer query: how come i can't find anywhere to load using cash
A. verify source of funds
B. top up limits
C. top up by cash or cheque
D. card swallowed
Answer: C
Customer query: What can I pay with? Does cash work?
A. top up by cash or cheque
B. failed transfer
C. order physical card
D. declined transfer
Answer: A
Customer query: How do I deposit cash into my account?
A. disposable card limits
B. top up by cash or cheque
C. activate my card
D. lost or stolen card
Answer: B
Customer query: Why can't I top up with a cheque?
A. contactless not working
B. receiving money
C. top up by cash or cheque
D. failed transfer
Answer: C
Customer query: Can I send a cheque to do my top ups?
A. activate my card
B. country support
C. top up limits
D. top up by cash or cheque
Answer: D
Customer query: Can I top up my account with a cheque?
A. card payment fee charged
B. top up by cash or cheque
C. reverted card payment?
D. card linking
Answer: B
Customer query: I want to do a cash top-up
A. passcode forgotten
B. card arrival
C. exchange via app
D. top up by cash or cheque
Answer: D
Customer query: I have a cheque here, can I use it to top off my account?
A. exchange via app
B. top up reverted
C. top up by cash or cheque
D. lost or stolen card
Answer: C
Customer query: I want to top-up using cash
A. visa or mastercard
B. cash withdrawal charge
C. transfer into account
D. top up by cash or cheque
Answer: D
Customer query: How can I top-up my card?
A. fiat currency support
B. card not working
C. top up by bank transfer charge
D. top up by cash or cheque
Answer: D
Customer query: Can I submit a check or cash payment?
A. top up by cash or cheque
B. contactless not working
C. pending transfer
D. transfer into account
Answer: A
Customer query: Do you accept checks?
A. edit personal details
B. supported cards and currencies
C. cash withdrawal charge
D. top up by cash or cheque
Answer: D
Customer query: How do I receive my physical card
A. disposable card limits
B. contactless not working
C. order physical card
D. card linking
Answer: C
Customer query: I want a card. What is the procedure?
A. transfer timing
B. order physical card
C. exchange via app
D. disposable card limits
Answer: B
Customer query: What do you charge for physical cards?
A. order physical card
B. verify my identity
C. compromised card
D. wrong exchange rate for cash withdrawal
Answer: A
Customer query: Where can I get my card at?
A. order physical card
B. visa or mastercard
C. pending top up
D. extra charge on statement
Answer: A
Customer query: price of physical card
A. transfer into account
B. supported cards and currencies
C. order physical card
D. transfer timing
Answer: C
Customer query: Please, how do I order a card?
A. order physical card
B. card payment fee charged
C. failed transfer
D. direct debit payment not recognised
Answer: A
Customer query: Send me a physical card
A. card not working
B. request refund
C. order physical card
D. getting spare card
Answer: C
Customer query: I want to order a card. Where do you deliver to?
A. top up reverted
B. card about to expire
C. getting spare card
D. order physical card
Answer: D
Customer query: Can I request a physical card?
A. order physical card
B. get disposable virtual card
C. wrong exchange rate for cash withdrawal
D. pending cash withdrawal
Answer: A
Customer query: Is there a charge for physical cards
A. card not working
B. exchange rate
C. order physical card
D. unable to verify identity
Answer: C
Customer query: Do you charge for physical cards
A. lost or stolen card
B. order physical card
C. virtual card not working
D. country support
Answer: B
Customer query: Do you ship cards to where I live?
A. order physical card
B. country support
C. failed transfer
D. age limit
Answer: A
Customer query: For physical cards, do you charge?
A. pin blocked
B. balance not updated after bank transfer
C. order physical card
D. cash withdrawal not recognised
Answer: C
Customer query: I need to get an actual card so that I can use it for in person transactions. How would I do this?
A. atm support
B. order physical card
C. verify my identity
D. extra charge on statement
Answer: B
Customer query: Will I get a real card?
A. disposable card limits
B. pending top up
C. virtual card not working
D. order physical card
Answer: D
Customer query: Where can you deliver cards?
A. order physical card
B. country support
C. virtual card not working
D. top up by cash or cheque
Answer: A
Customer query: Where are cards delivered to?
A. pending top up
B. pending cash withdrawal
C. order physical card
D. card payment fee charged
Answer: C
Customer query: Please tell me how to get a physical card.
A. order physical card
B. request refund
C. apple pay or google pay
D. cash withdrawal charge
Answer: A
Customer query: What is the charge for a physical card?
A. order physical card
B. exchange via app
C. top up by cash or cheque
D. compromised card
Answer: A
Customer query: Is a non-electronic card available as well
A. direct debit payment not recognised
B. contactless not working
C. exchange via app
D. order physical card
Answer: D
Customer query: How much does it cost in fees to use your card?
A. order physical card
B. visa or mastercard
C. top up reverted
D. apple pay or google pay
Answer: A
Customer query: How can I get a physical card
A. cash withdrawal not recognised
B. card payment not recognised
C. transfer into account
D. order physical card
Answer: D
Customer query: Can I get a physical card through this app?
A. top up by cash or cheque
B. order physical card
C. pending cash withdrawal
D. apple pay or google pay
Answer: B
Customer query: can I have a non virtual card?
A. lost or stolen card
B. order physical card
C. lost or stolen phone
D. Refund not showing up
Answer: B
Customer query: How do I get a physical card?
A. top up by cash or cheque
B. order physical card
C. visa or mastercard
D. card delivery estimate
Answer: B
Customer query: What are the fees to get a physical card?
A. card linking
B. order physical card
C. compromised card
D. balance not updated after bank transfer
Answer: B
Customer query: Where can my card be delivered?
A. Refund not showing up
B. card payment not recognised
C. order physical card
D. transfer timing
Answer: C
Customer query: What will I be charged for a physical card?
A. declined transfer
B. declined card payment
C. wrong exchange rate for cash withdrawal
D. order physical card
Answer: D
Customer query: Where do I order my card?
A. card linking
B. pending top up
C. exchange rate
D. order physical card
Answer: D
Customer query: What locations can a card be delivered to?
A. order physical card
B. why verify identity
C. visa or mastercard
D. top up limits
Answer: A
Customer query: Where can I receive my card?
A. pending card payment
B. order physical card
C. disposable card limits
D. card swallowed
Answer: B
Customer query: Where do you deliver cards by mail?
A. order physical card
B. direct debit payment not recognised
C. pending cash withdrawal
D. get disposable virtual card
Answer: A
Customer query: How can I get a real-life card of my own?
A. Refund not showing up
B. order physical card
C. card linking
D. failed transfer
Answer: B
Customer query: Where will I find my card?
A. age limit
B. Refund not showing up
C. top up by cash or cheque
D. order physical card
Answer: D
Customer query: If I want a physical card, do I have to pay anything?
A. order physical card
B. verify top up
C. apple pay or google pay
D. transfer into account
Answer: A
Customer query: Where can cards be delivered?
A. order physical card
B. unable to verify identity
C. card payment not recognised
D. card payment wrong exchange rate
Answer: A
Customer query: I need a physical card.
A. unable to verify identity
B. order physical card
C. age limit
D. compromised card
Answer: B
Customer query: What are the fees for a physical card?
A. order physical card
B. card about to expire
C. wrong exchange rate for cash withdrawal
D. transfer into account
Answer: A
Customer query: How do I get an actual card?
A. card arrival
B. order physical card
C. exchange rate
D. failed transfer
Answer: B
Customer query: Can I get a real card?
A. order physical card
B. card swallowed
C. pending cash withdrawal
D. Refund not showing up
Answer: A
Customer query: Why is my disposable virtual card being denied?
A. transfer timing
B. virtual card not working
C. pending transfer
D. age limit
Answer: B
Customer query: My disposable virtual card doesn't seem to work
A. virtual card not working
B. reverted card payment?
C. top up by card charge
D. verify top up
Answer: A
Customer query: My disposable virtual card is broken.
A. get physical card
B. automatic top up
C. card payment fee charged
D. virtual card not working
Answer: D
Customer query: My non-physical card will not work
A. top up reverted
B. virtual card not working
C. change pin
D. transfer fee charged
Answer: B
Customer query: Why did the disposable virtual card which I used to pay a gym subscription get denied?
A. virtual card not working
B. pin blocked
C. get physical card
D. top up by cash or cheque
Answer: A
Customer query: Why is my virtual card is being declined?
A. reverted card payment?
B. virtual card not working
C. card about to expire
D. pending cash withdrawal
Answer: B
Customer query: Are there restrictions for my disposable card since it does not seem to be working?
A. getting spare card
B. virtual card not working
C. activate my card
D. verify top up
Answer: B
Customer query: I cannot get my virtual card to work.
A. card arrival
B. virtual card not working
C. wrong amount of cash received
D. card linking
Answer: B
Customer query: I was at the store earlier and my virtual card didn't work. What's the solution for this problem?
A. wrong amount of cash received
B. get disposable virtual card
C. receiving money
D. virtual card not working
Answer: D
Customer query: My disposable virtual card will not work
A. activate my card
B. virtual card not working
C. exchange via app
D. pending top up
Answer: B
Customer query: I cannot use my disposable virtual card.
A. apple pay or google pay
B. virtual card not working
C. visa or mastercard
D. pending cash withdrawal
Answer: B
Customer query: Can I make multiple online transactions with my virtual card?
A. get disposable virtual card
B. top up failed
C. get physical card
D. virtual card not working
Answer: D
Customer query: Why was my virtual card declined when attempting to setup automatic billing?
A. card acceptance
B. transfer timing
C. top up reverted
D. virtual card not working
Answer: D
Customer query: Why doesn't my disposable virtual card work?
A. card not working
B. cash withdrawal not recognised
C. Refund not showing up
D. virtual card not working
Answer: D
Customer query: Why can't I use my virtual card for subscription services?
A. request refund
B. card not working
C. virtual card not working
D. exchange rate
Answer: C
Customer query: Why isn't my virtual card working?
A. beneficiary not allowed
B. fiat currency support
C. virtual card not working
D. card acceptance
Answer: C
Customer query: I cannot make transactions with my virtual card.
A. transfer not received by recipient
B. virtual card not working
C. apple pay or google pay
D. top up reverted
Answer: B
Customer query: For some reason, the virtual card won't work for me.
A. card arrival
B. transfer into account
C. virtual card not working
D. cancel transfer
Answer: C
Customer query: My disposable virtual card has been rejected by the merchant earlier today. What should I do?
A. top up limits
B. top up by card charge
C. virtual card not working
D. exchange charge
Answer: C
Customer query: How can I fix a problem where my virtual card is rejected?
A. Refund not showing up
B. virtual card not working
C. failed transfer
D. card payment not recognised
Answer: B
Customer query: My virtual card isn't working. What do I do?
A. verify top up
B. pin blocked
C. Refund not showing up
D. virtual card not working
Answer: D
Customer query: What do I do if my virtual card won't work.
A. virtual card not working
B. contactless not working
C. Refund not showing up
D. getting spare card
Answer: A
Customer query: Is there a trick to get the disposable virtual card to work?
A. transaction charged twice
B. card arrival
C. change pin
D. virtual card not working
Answer: D
Customer query: Why can't I get my virtual card to work?
A. virtual card not working
B. card acceptance
C. cash withdrawal charge
D. top up by cash or cheque
Answer: A
Customer query: My card is just not working at this time.
A. virtual card not working
B. failed transfer
C. top up by card charge
D. age limit
Answer: A
Customer query: My disposable card seems not to be working am I doing something wrong?
A. balance not updated after bank transfer
B. virtual card not working
C. card delivery estimate
D. pending cash withdrawal
Answer: B
Customer query: My payments from my virtual card keep getting rejected.
A. top up by card charge
B. beneficiary not allowed
C. visa or mastercard
D. virtual card not working
Answer: D
Customer query: My disposable virtual card is not working when I try to use it at a point of sale transaction. What do I do now?
A. request refund
B. virtual card not working
C. verify my identity
D. card delivery estimate
Answer: B
Customer query: My transaction was just declined when I was using my disposable virtual card. What can I do?
A. verify source of funds
B. transfer fee charged
C. top up limits
D. virtual card not working
Answer: D
Customer query: My disposable virtual card is not working
A. card linking
B. terminate account
C. virtual card not working
D. verify my identity
Answer: C
Customer query: How do I get my disposable virtual card to work?
A. virtual card not working
B. get physical card
C. declined cash withdrawal
D. contactless not working
Answer: A
Customer query: How come my disposable virtual card used to pay for a gym subscription got rejected?
A. country support
B. change pin
C. virtual card not working
D. card linking
Answer: C
Customer query: Payments from my disposable virtual card don't work
A. virtual card not working
B. get disposable virtual card
C. passcode forgotten
D. exchange via app
Answer: A
Customer query: My disposable virtual card was rejected by the merchant, please help?
A. card about to expire
B. virtual card not working
C. transfer fee charged
D. verify source of funds
Answer: B
Customer query: My virtual card won't work.
A. virtual card not working
B. balance not updated after cheque or cash deposit
C. beneficiary not allowed
D. exchange via app
Answer: A
Customer query: Tell me why my virtual disposable card won't work.
A. pending card payment
B. card acceptance
C. virtual card not working
D. card payment wrong exchange rate
Answer: C
Customer query: I need help getting the virtual card to work.
A. extra charge on statement
B. activate my card
C. balance not updated after cheque or cash deposit
D. virtual card not working
Answer: D
Customer query: I was trying to use my virtual card at a merchant and it was rejected. How can I fix this?
A. top up by bank transfer charge
B. edit personal details
C. pin blocked
D. virtual card not working
Answer: D
Customer query: How do I make my virtual card work?
A. get disposable virtual card
B. virtual card not working
C. top up by cash or cheque
D. contactless not working
Answer: B
Customer query: virtual card is not working for me
A. wrong exchange rate for cash withdrawal
B. verify my identity
C. virtual card not working
D. card arrival
Answer: C
Customer query: I did not get the right amount of money when I used a different country's currency.
A. lost or stolen card
B. wrong exchange rate for cash withdrawal
C. unable to verify identity
D. transfer timing
Answer: B
Customer query: I took out money from a transaction machine and it exchanged the wrong dollar value amount from another currency!
A. wrong exchange rate for cash withdrawal
B. virtual card not working
C. exchange via app
D. why verify identity
Answer: A
Customer query: I made a withdraw from the ATM this past holiday and it seems like a was charged too much. If I would have   known about these charges I wouldn't have made a withdraw.
A. verify my identity
B. wrong exchange rate for cash withdrawal
C. receiving money
D. order physical card
Answer: B
Customer query: Can you look to make sure the exchange rate is correct
A. wrong exchange rate for cash withdrawal
B. terminate account
C. top up reverted
D. activate my card
Answer: A
Customer query: Exchange rate for my cash withdrawal is wrong
A. activate my card
B. automatic top up
C. balance not updated after cheque or cash deposit
D. wrong exchange rate for cash withdrawal
Answer: D
Customer query: Hello. I'm on holiday and didn't bring any cash with me. I need to withdrawal my home currency from one of your machines. Do you have any that will do this and is there a charge?
A. getting spare card
B. activate my card
C. pending cash withdrawal
D. wrong exchange rate for cash withdrawal
Answer: D
Customer query: Why was the exchange rate wrong when I got cash
A. direct debit payment not recognised
B. fiat currency support
C. get physical card
D. wrong exchange rate for cash withdrawal
Answer: D
Customer query: I attempted to get money using a foreign currency at an ATM but the rate was highly inaccurate!
A. getting virtual card
B. wrong exchange rate for cash withdrawal
C. card swallowed
D. Refund not showing up
Answer: B
Customer query: Why is the exchange rate wrong for my international withdrawal?
A. card not working
B. wrong exchange rate for cash withdrawal
C. virtual card not working
D. fiat currency support
Answer: B
Customer query: A wrong exchange rate was applied to a transaction made abroad.
A. receiving money
B. wrong exchange rate for cash withdrawal
C. card about to expire
D. top up failed
Answer: B
Customer query: The exchange rate you gave me for my cash withdrawal is wrong
A. card arrival
B. why verify identity
C. wrong exchange rate for cash withdrawal
D. transfer timing
Answer: C
Customer query: Is there a fee for exchanging cash?
A. wrong exchange rate for cash withdrawal
B. card delivery estimate
C. age limit
D. lost or stolen phone
Answer: A
Customer query: Why is the exchange rate so exorbitant? This should have been a much higher amount of cash for that to apply.
A. wrong amount of cash received
B. pending transfer
C. wrong exchange rate for cash withdrawal
D. card arrival
Answer: C
Customer query: Why was the exchange rate different when I withdrew my cash?
A. order physical card
B. reverted card payment?
C. transfer timing
D. wrong exchange rate for cash withdrawal
Answer: D
Customer query: When I got cash, my exchange rate was wrong.
A. compromised card
B. wrong exchange rate for cash withdrawal
C. receiving money
D. card about to expire
Answer: B
Customer query: Will there be additional costs of I make a withdrawal from a local ATM of British pounds? I need some cash to feel comfortable on the journey home
A. extra charge on statement
B. transaction charged twice
C. wrong exchange rate for cash withdrawal
D. direct debit payment not recognised
Answer: C
Customer query: It seems I was overcharged when I used an ATM while on vacation. If I knew about your fees in advance I sure would have gone somewhere else.
A. balance not updated after cheque or cash deposit
B. pending transfer
C. wrong exchange rate for cash withdrawal
D. pending card payment
Answer: C
Customer query: I checked the exchange rate when I withdrew cash. But the actual rate that you applied was different.
A. wrong exchange rate for cash withdrawal
B. top up reverted
C. card about to expire
D. atm support
Answer: A
Customer query: In receiving cash, the wrong exchange rate was used for my transaction.
A. reverted card payment?
B. card delivery estimate
C. wrong exchange rate for cash withdrawal
D. card about to expire
Answer: C
Customer query: Can I make a withdraw if I am out of country from with out any fees at an ATM?
A. balance not updated after cheque or cash deposit
B. why verify identity
C. wrong exchange rate for cash withdrawal
D. age limit
Answer: C
Customer query: I took out a foreign currency and the exchange rate is wrong.
A. top up failed
B. wrong exchange rate for cash withdrawal
C. extra charge on statement
D. passcode forgotten
Answer: B
Customer query: I feel like too much money was taken during my currency exchange.
A. apple pay or google pay
B. lost or stolen card
C. transfer into account
D. wrong exchange rate for cash withdrawal
Answer: D
Customer query: There was an error in exchange rate for my cash withdrawal
A. wrong exchange rate for cash withdrawal
B. reverted card payment?
C. receiving money
D. edit personal details
Answer: A
Customer query: I need the right foreign money, at the right rate, at ATMs, when I go abroad.
A. top up by bank transfer charge
B. wrong exchange rate for cash withdrawal
C. declined transfer
D. beneficiary not allowed
Answer: B
Customer query: The conversion rate on the ATM that I used with foreign currency was wrong.
A. receiving money
B. getting spare card
C. getting virtual card
D. wrong exchange rate for cash withdrawal
Answer: D
Customer query: why is the exchange rate for a Foreign ATM different
A. wrong exchange rate for cash withdrawal
B. edit personal details
C. exchange rate
D. get disposable virtual card
Answer: A
Customer query: My cash withdrawal charged me the wrong exchange rate
A. declined transfer
B. card about to expire
C. card payment not recognised
D. wrong exchange rate for cash withdrawal
Answer: D
Customer query: I withdrew some cash out of the ATM over the holiday. It seems that I was charged some outrageous fees. I would not have done that had I been aware of these outrageous charges!
A. get disposable virtual card
B. wrong exchange rate for cash withdrawal
C. pending transfer
D. declined cash withdrawal
Answer: B
Customer query: The exchange rate for my withdrawal isn't correct and doesn't match the actual exchange rate.
A. balance not updated after bank transfer
B. pending card payment
C. wrong exchange rate for cash withdrawal
D. pending transfer
Answer: C
Customer query: Can you explain your exchange rate policy? I don't think I received the correct amount of cash in my ATM transaction.
A. balance not updated after cheque or cash deposit
B. wrong exchange rate for cash withdrawal
C. card arrival
D. top up by bank transfer charge
Answer: B
Customer query: My ecchange rate was wrong for a cash transaction.
A. wrong exchange rate for cash withdrawal
B. change pin
C. card linking
D. passcode forgotten
Answer: A
Customer query: I expected a higher exchange rate when I withdrew money. Can you tell me current exchange rates?
A. pending cash withdrawal
B. wrong exchange rate for cash withdrawal
C. passcode forgotten
D. verify top up
Answer: B
Customer query: The see the rate applied to my transaction was wrong at the atm.
A. atm support
B. wrong exchange rate for cash withdrawal
C. wrong amount of cash received
D. unable to verify identity
Answer: B
Customer query: The rate of exchange isn't right for my cash withdrawal.
A. wrong exchange rate for cash withdrawal
B. order physical card
C. verify top up
D. transfer not received by recipient
Answer: A
Customer query: I took out cash abroad and the exchange rate isn't correct.
A. passcode forgotten
B. card delivery estimate
C. wrong exchange rate for cash withdrawal
D. activate my card
Answer: C
Customer query: I used an ATM in a foreign currency but the rate applied is wrong!
A. verify my identity
B. automatic top up
C. wrong exchange rate for cash withdrawal
D. compromised card
Answer: C
Customer query: how do you determine your exchange rates because one of yours was off when i got cash
A. top up by bank transfer charge
B. wrong exchange rate for cash withdrawal
C. card arrival
D. card acceptance
Answer: B
Customer query: I used the ATM machine to get money out for Holiday shopping and saw the outrageous charges. Why is that? I would not have used the ATM if I had known!
A. Refund not showing up
B. verify source of funds
C. wrong exchange rate for cash withdrawal
D. exchange rate
Answer: C
Customer query: The cash withdrawal exchange rate is not correct.
A. top up by cash or cheque
B. pin blocked
C. top up reverted
D. wrong exchange rate for cash withdrawal
Answer: D
Customer query: Is there a local ATM that will provide British pounds, I have no money for my homeward journey and do not feel comfortable waiting until  I arrive in Britain. Will a withdrawal involve extra charges?
A. transaction charged twice
B. declined cash withdrawal
C. wrong exchange rate for cash withdrawal
D. beneficiary not allowed
Answer: C
Customer query: can i get a description of how to use a disposable virtual card
A. wrong amount of cash received
B. get disposable virtual card
C. transfer into account
D. order physical card
Answer: B
Customer query: Can I create a disposable virtual card?
A. pending transfer
B. age limit
C. receiving money
D. get disposable virtual card
Answer: D
Customer query: What can you tell me about getting a virtual disposable card?
A. get disposable virtual card
B. receiving money
C. transfer into account
D. extra charge on statement
Answer: A
Customer query: I would like to order a disposable virtual card. How can I do this?
A. reverted card payment?
B. get disposable virtual card
C. age limit
D. direct debit payment not recognised
Answer: B
Customer query: how do VR cards work
A. get disposable virtual card
B. card payment wrong exchange rate
C. change pin
D. visa or mastercard
Answer: A
Customer query: What is a disposable virtual card?
A. virtual card not working
B. activate my card
C. get disposable virtual card
D. top up by cash or cheque
Answer: C
Customer query: I would like a temporary virtual card
A. get disposable virtual card
B. cash withdrawal not recognised
C. exchange via app
D. supported cards and currencies
Answer: A
Customer query: How do the disposable cards work?
A. pin blocked
B. verify top up
C. get disposable virtual card
D. top up failed
Answer: C
Customer query: How do I use a disposable virtual card?
A. transfer timing
B. card acceptance
C. order physical card
D. get disposable virtual card
Answer: D
Customer query: Where's the best place to get a disposable virtual card?
A. supported cards and currencies
B. card payment not recognised
C. extra charge on statement
D. get disposable virtual card
Answer: D
Customer query: Can you explain the disposable cards to me?
A. pin blocked
B. get disposable virtual card
C. exchange rate
D. verify my identity
Answer: B
Customer query: Is there anyway, I can get a disposable virtual card?
A. get disposable virtual card
B. cash withdrawal charge
C. Refund not showing up
D. beneficiary not allowed
Answer: A
Customer query: I just purchased a disposable virtual card. Am I able to use it for online purchases immediately?
A. get disposable virtual card
B. verify my identity
C. pin blocked
D. failed transfer
Answer: A
Customer query: how secure is a disposable virtual card
A. top up failed
B. age limit
C. top up reverted
D. get disposable virtual card
Answer: D
Customer query: What do I do to get a disposable virtual card?
A. card acceptance
B. get disposable virtual card
C. balance not updated after bank transfer
D. activate my card
Answer: B
Customer query: I want to get a disposable virtual card.
A. card delivery estimate
B. get disposable virtual card
C. card payment wrong exchange rate
D. apple pay or google pay
Answer: B
Customer query: Can you explain disposable cards?
A. verify top up
B. get disposable virtual card
C. atm support
D. pending card payment
Answer: B
Customer query: how do i get a virtual card for one time use
A. get disposable virtual card
B. exchange via app
C. edit personal details
D. verify source of funds
Answer: A
Customer query: May I get a disposable virtual card as well?
A. get disposable virtual card
B. supported cards and currencies
C. top up by cash or cheque
D. top up reverted
Answer: A
Customer query: Can i get a single use virtual card
A. receiving money
B. disposable card limits
C. get disposable virtual card
D. lost or stolen phone
Answer: C
Customer query: I would like to create a disposable virtual card. How do I go about doing that?
A. pin blocked
B. get disposable virtual card
C. get physical card
D. top up by card charge
Answer: B
Customer query: I have a disposable virtual card here, so would you tell me what to do with it?
A. balance not updated after cheque or cash deposit
B. card payment fee charged
C. declined cash withdrawal
D. get disposable virtual card
Answer: D
Customer query: how does a virtual card work
A. transaction charged twice
B. get disposable virtual card
C. atm support
D. exchange rate
Answer: B
Customer query: What is the process of obtaining a disposable virtual card
A. card payment fee charged
B. activate my card
C. receiving money
D. get disposable virtual card
Answer: D
Customer query: What does a disposable virtual card do?
A. Refund not showing up
B. get disposable virtual card
C. reverted card payment?
D. pending transfer
Answer: B
Customer query: When can I order a disposable virtual card?
A. apple pay or google pay
B. get disposable virtual card
C. card payment fee charged
D. passcode forgotten
Answer: B
Customer query: Is it possible to also get a disposable virtual card?
A. get disposable virtual card
B. unable to verify identity
C. change pin
D. topping up by card
Answer: A
Customer query: How do I obtain a disposable virtual card?
A. exchange via app
B. card linking
C. get disposable virtual card
D. failed transfer
Answer: C
Customer query: How would you use a disposable card?
A. top up limits
B. automatic top up
C. get disposable virtual card
D. visa or mastercard
Answer: C
Customer query: I need a disposable virtual card, how do I get one?
A. card payment not recognised
B. card acceptance
C. get disposable virtual card
D. pin blocked
Answer: C
Customer query: How do disposable cards work?
A. get disposable virtual card
B. Refund not showing up
C. top up by bank transfer charge
D. verify top up
Answer: A
Customer query: Is there a disposable virtual card I can order?
A. card not working
B. exchange charge
C. cancel transfer
D. get disposable virtual card
Answer: D
Customer query: Where can I get a disposable virtual card?
A. get disposable virtual card
B. card delivery estimate
C. card not working
D. country support
Answer: A
Customer query: Will I be able to get a disposable virtual card as well?
A. get disposable virtual card
B. pending card payment
C. top up limits
D. fiat currency support
Answer: A
Customer query: Hello! I need to order a disposable virtual card. Where can I do that at?
A. cash withdrawal not recognised
B. topping up by card
C. declined transfer
D. get disposable virtual card
Answer: D
Customer query: where do I request a disposable virtual card?
A. get disposable virtual card
B. order physical card
C. apple pay or google pay
D. beneficiary not allowed
Answer: A
Customer query: Can i get a throw away card
A. age limit
B. topping up by card
C. get physical card
D. get disposable virtual card
Answer: D
Customer query: how many transactions can i make with a disposable card
A. supported cards and currencies
B. disposable card limits
C. automatic top up
D. get disposable virtual card
Answer: D
Customer query: What are disposable cards?
A. getting spare card
B. atm support
C. why verify identity
D. get disposable virtual card
Answer: D
Customer query: what's the process for getting a disposable virtual card?
A. card acceptance
B. card payment not recognised
C. get disposable virtual card
D. cash withdrawal not recognised
Answer: C
Customer query: The app denied my topped up.
A. reverted card payment?
B. wrong amount of cash received
C. pending card payment
D. top up failed
Answer: D
Customer query: Heyy I tried to top up with my card today but it failed! I just got the couple days before but it has worked last time. What's going on, can you double check please?
A. virtual card not working
B. verify my identity
C. top up failed
D. transfer fee charged
Answer: C
Customer query: I have a top up that didn't go through.  Why?
A. top up failed
B. topping up by card
C. atm support
D. card about to expire
Answer: A
Customer query: So, I tried topping up my card for the today. Unfortunately, it failed. A couple of days back I used it and it works fine. Can you double check and tell me what's going on?
A. getting spare card
B. exchange charge
C. top up failed
D. wrong amount of cash received
Answer: C
Customer query: Why did the app deny my top up?
A. receiving money
B. declined card payment
C. top up failed
D. verify my identity
Answer: C
Customer query: please tell me why my top-up failed.
A. change pin
B. card swallowed
C. top up failed
D. card not working
Answer: C
Customer query: My top-up isn't working.
A. top up failed
B. transaction charged twice
C. extra charge on statement
D. why verify identity
Answer: A
Customer query: I attempted to top up but the app denied it.
A. top up failed
B. wrong amount of cash received
C. top up reverted
D. exchange charge
Answer: A
Customer query: What reason did my top-up fail for?
A. top up failed
B. top up by card charge
C. transfer timing
D. extra charge on statement
Answer: A
Customer query: Why didn`t my topup go through?
A. pending cash withdrawal
B. passcode forgotten
C. top up limits
D. top up failed
Answer: D
Customer query: How can I check to see if my top-up worked?
A. cash withdrawal not recognised
B. top up failed
C. verify my identity
D. beneficiary not allowed
Answer: B
Customer query: My top up didn't work.
A. top up failed
B. fiat currency support
C. pending transfer
D. apple pay or google pay
Answer: A
Customer query: My top up failed.
A. top up failed
B. cancel transfer
C. activate my card
D. cash withdrawal not recognised
Answer: A
Customer query: Why would my topup not go through?
A. cancel transfer
B. exchange charge
C. pending top up
D. top up failed
Answer: D
Customer query: Why caused my top up to not work?
A. top up failed
B. card delivery estimate
C. verify top up
D. top up limits
Answer: A
Customer query: Why did my top up not work?
A. age limit
B. receiving money
C. top up failed
D. exchange rate
Answer: C
Customer query: Why was my top-up unsuccessful?
A. card acceptance
B. top up failed
C. apple pay or google pay
D. topping up by card
Answer: B
Customer query: My funding to my card didn't go through.
A. beneficiary not allowed
B. card acceptance
C. top up failed
D. why verify identity
Answer: C
Customer query: I need to know why my credit card was declined for top up? What is the deal here and why did it not go through?
A. card payment wrong exchange rate
B. top up failed
C. pending top up
D. balance not updated after bank transfer
Answer: B
Customer query: I topped up but the app did not accept it.
A. balance not updated after bank transfer
B. terminate account
C. top up failed
D. get disposable virtual card
Answer: C
Customer query: The app denied my top-up
A. top up failed
B. wrong amount of cash received
C. extra charge on statement
D. exchange charge
Answer: A
Customer query: I think my top up did not work
A. lost or stolen phone
B. top up failed
C. card arrival
D. balance not updated after bank transfer
Answer: B
Customer query: My top up was denied in the app.
A. age limit
B. top up failed
C. card acceptance
D. transfer into account
Answer: B
Customer query: Can you tell me if my pop-up went through?
A. compromised card
B. card not working
C. country support
D. top up failed
Answer: D
Customer query: can you check why I wasn't able to top up?
A. automatic top up
B. card not working
C. wrong exchange rate for cash withdrawal
D. top up failed
Answer: D
Customer query: How did my top-up fail?
A. top up by bank transfer charge
B. verify top up
C. visa or mastercard
D. top up failed
Answer: D
Customer query: My top-up failed, WHY?
A. top up failed
B. top up by card charge
C. getting spare card
D. request refund
Answer: A
Customer query: I tried to top up. Why was it denied?
A. top up failed
B. reverted card payment?
C. visa or mastercard
D. apple pay or google pay
Answer: A
Customer query: What's the deal? My card was just denied for top up. Why is it not going through?
A. receiving money
B. unable to verify identity
C. top up failed
D. direct debit payment not recognised
Answer: C
Customer query: I don't think my top up is working correctly
A. contactless not working
B. verify top up
C. transaction charged twice
D. top up failed
Answer: D
Customer query: The app won't let me top up my account
A. apple pay or google pay
B. declined card payment
C. top up failed
D. passcode forgotten
Answer: C
Customer query: I'm not sure why my top up request was denied
A. edit personal details
B. top up failed
C. Refund not showing up
D. card payment wrong exchange rate
Answer: B
Customer query: Why can't I top up?
A. card swallowed
B. pending transfer
C. receiving money
D. top up failed
Answer: D
Customer query: My top-up has failed.
A. supported cards and currencies
B. disposable card limits
C. top up failed
D. card linking
Answer: C
Customer query: Problems with top up
A. cash withdrawal charge
B. top up failed
C. virtual card not working
D. disposable card limits
Answer: B
Customer query: I really need money from my card today, but my card is getting declined. Please help!!
A. beneficiary not allowed
B. failed transfer
C. wrong amount of cash received
D. top up failed
Answer: D
Customer query: How do I know if my top up was unsuccessful?
A. direct debit payment not recognised
B. transfer timing
C. top up failed
D. transfer into account
Answer: C
Customer query: I'm pretty sure my top up failed. How do I fix this?
A. card payment fee charged
B. verify top up
C. transfer not received by recipient
D. top up failed
Answer: D
Customer query: why isnt top up working
A. top up failed
B. lost or stolen card
C. card about to expire
D. get physical card
Answer: A
Customer query: Can you tell me why my top up didn't work?
A. supported cards and currencies
B. exchange rate
C. contactless not working
D. top up failed
Answer: D
Customer query: I made a transfer a few hours ago from a UK banking account.  I do not yet see the transfer.  Please check on this for me.
A. lost or stolen card
B. balance not updated after bank transfer
C. transfer into account
D. declined transfer
Answer: B
Customer query: the balance on my account didnt change when i transferred money
A. balance not updated after bank transfer
B. visa or mastercard
C. lost or stolen card
D. supported cards and currencies
Answer: A
Customer query: How long will it take for my transferred money to show up?
A. compromised card
B. balance not updated after bank transfer
C. verify my identity
D. transfer not received by recipient
Answer: B
Customer query: Why didn't my balance change after I transferred some money?
A. fiat currency support
B. lost or stolen card
C. balance not updated after bank transfer
D. exchange charge
Answer: C
Customer query: When will my balance update after a transfer?
A. top up by bank transfer charge
B. card not working
C. transfer into account
D. balance not updated after bank transfer
Answer: D
Customer query: How long does it take for an international transfer into my account?
A. balance not updated after bank transfer
B. exchange rate
C. direct debit payment not recognised
D. card linking
Answer: A
Customer query: The amount of time that transfers usually take from a UK account is what?I just completed a transfer and it is not showing up at all. I'm wondering at this point if everything is actually okay.
A. balance not updated after bank transfer
B. activate my card
C. verify source of funds
D. fiat currency support
Answer: A
Customer query: When will my transfer be available in my account.
A. pin blocked
B. automatic top up
C. cash withdrawal not recognised
D. balance not updated after bank transfer
Answer: D
Customer query: I didn't get the money I transferred
A. balance not updated after bank transfer
B. card swallowed
C. unable to verify identity
D. why verify identity
Answer: A
Customer query: I just completed a bank transfer and the balance didn't update
A. balance not updated after bank transfer
B. top up by bank transfer charge
C. exchange rate
D. card payment wrong exchange rate
Answer: A
Customer query: I transferred some money but I think it has gotten lost somewhere.
A. card payment fee charged
B. balance not updated after bank transfer
C. declined cash withdrawal
D. card arrival
Answer: B
Customer query: How long does a UK transfer take?
A. topping up by card
B. top up by card charge
C. balance not updated after bank transfer
D. top up by bank transfer charge
Answer: C
Customer query: Hello I made a bank transfer couple hours ago from my UK account but it doesn't show up yet. Can you please check if everything is alright with it?
A. atm support
B. top up by card charge
C. balance not updated after cheque or cash deposit
D. balance not updated after bank transfer
Answer: D
Customer query: I made a transfer and am still waiting.
A. fiat currency support
B. apple pay or google pay
C. get disposable virtual card
D. balance not updated after bank transfer
Answer: D
Customer query: I made an out of country transfer and it hasn't went through yet.
A. balance not updated after bank transfer
B. getting spare card
C. pending card payment
D. card payment not recognised
Answer: A
Customer query: After the transfer, the balance did not update.
A. balance not updated after bank transfer
B. declined transfer
C. fiat currency support
D. failed transfer
Answer: A
Customer query: Could you please check one of my transfer which i made few hours ago from my UK bank account, as its not showing yet.
A. pending cash withdrawal
B. failed transfer
C. balance not updated after bank transfer
D. card swallowed
Answer: C
Customer query: I had cash transferred but the balance did not change.
A. Refund not showing up
B. balance not updated after bank transfer
C. passcode forgotten
D. terminate account
Answer: B
Customer query: I can't see my latest bank transfer
A. passcode forgotten
B. unable to verify identity
C. balance not updated after bank transfer
D. verify top up
Answer: C
Customer query: My bank transfer is still not showing up in my account.
A. wrong amount of cash received
B. pending top up
C. card payment not recognised
D. balance not updated after bank transfer
Answer: D
Customer query: I made a transfer and it doesnt' show up in my account.
A. balance not updated after bank transfer
B. edit personal details
C. top up by bank transfer charge
D. card about to expire
Answer: A
Customer query: I transferred some money but it is yet to arrive.
A. balance not updated after bank transfer
B. supported cards and currencies
C. verify top up
D. activate my card
Answer: A
Customer query: Why is my balance the same?  I processed a transfer.
A. balance not updated after bank transfer
B. contactless not working
C. getting virtual card
D. country support
Answer: A
Customer query: Why don't I have my transfer?
A. change pin
B. verify source of funds
C. declined card payment
D. balance not updated after bank transfer
Answer: D
Customer query: Why isn't the transfer on my account showing up?
A. topping up by card
B. supported cards and currencies
C. cash withdrawal not recognised
D. balance not updated after bank transfer
Answer: D
Customer query: The  money I transferred does not show in the balance.
A. get disposable virtual card
B. transaction charged twice
C. balance not updated after bank transfer
D. card acceptance
Answer: C
Customer query: I have completed a transfer but it is not showing up.
A. balance not updated after bank transfer
B. lost or stolen phone
C. activate my card
D. getting spare card
Answer: A
Customer query: I did a transfer to my account but it doesn't show up
A. top up by card charge
B. card arrival
C. balance not updated after bank transfer
D. unable to verify identity
Answer: C
Customer query: How long until my transfer will be available to me
A. getting virtual card
B. wrong exchange rate for cash withdrawal
C. top up by cash or cheque
D. balance not updated after bank transfer
Answer: D
Customer query: Why doesn't it show that I did a balance transfer?
A. exchange via app
B. card arrival
C. balance not updated after bank transfer
D. extra charge on statement
Answer: C
Customer query: I made a bank transfer a couple of hours ago from my UK account.  It hasn't appeared, can you check to make sure it went through?
A. top up limits
B. cash withdrawal charge
C. top up by card charge
D. balance not updated after bank transfer
Answer: D
Customer query: My transfer is pending.
A. exchange charge
B. card delivery estimate
C. balance not updated after bank transfer
D. change pin
Answer: C
Customer query: Hey, I try to make a bank transfer from my UK account a few hours ago, but it haven't show up yet. Please check my account to make sure everything alright with it?
A. getting spare card
B. card about to expire
C. topping up by card
D. balance not updated after bank transfer
Answer: D
Customer query: Where is my transfer from [country]?
A. exchange rate
B. balance not updated after bank transfer
C. top up failed
D. top up by cash or cheque
Answer: B
Customer query: I made a bank transfer and my account balance did not show it.
A. failed transfer
B. cancel transfer
C. balance not updated after bank transfer
D. verify top up
Answer: C
Customer query: Where is my money? I transfered it and it isn't in my account.
A. card delivery estimate
B. wrong amount of cash received
C. wrong exchange rate for cash withdrawal
D. balance not updated after bank transfer
Answer: D
Customer query: I need to know the time frame that is typical for a transfer from a UK account. I just made a transfer and it doesn't appear. I want to make sure everything is okay.
A. top up by card charge
B. virtual card not working
C. balance not updated after bank transfer
D. get physical card
Answer: C
Customer query: Why doesn't my balance reflect my transfer
A. balance not updated after bank transfer
B. declined cash withdrawal
C. terminate account
D. card linking
Answer: A
Customer query: My account balance has not gone up even though I just transferred money into it
A. card acceptance
B. balance not updated after bank transfer
C. pin blocked
D. card linking
Answer: B
Customer query: When will I see my new balance after making my bank transfer?
A. getting virtual card
B. balance not updated after bank transfer
C. Refund not showing up
D. edit personal details
Answer: B
Customer query: Think someone has took money out with my card. What shall I do?
A. pending top up
B. cash withdrawal not recognised
C. balance not updated after cheque or cash deposit
D. beneficiary not allowed
Answer: B
Customer query: There is a withdrawal that isn't mind in the app.
A. card acceptance
B. cash withdrawal not recognised
C. card payment wrong exchange rate
D. pending transfer
Answer: B
Customer query: I just lost my wallet and I see that they are already withdrawing money from my account. How can I stop this?
A. balance not updated after bank transfer
B. pending top up
C. cash withdrawal not recognised
D. extra charge on statement
Answer: C
Customer query: I didn't get cash from an ATM, but the app says I did
A. cash withdrawal not recognised
B. get physical card
C. verify top up
D. card delivery estimate
Answer: A
Customer query: My app shows some cash I didn't get.
A. getting spare card
B. cash withdrawal not recognised
C. card payment not recognised
D. verify top up
Answer: B
Customer query: Why is there a random withdrawal in my app?
A. card arrival
B. cash withdrawal not recognised
C. cancel transfer
D. transfer timing
Answer: B
Customer query: There is a suspicious cash withdraw on the account.
A. card payment fee charged
B. cash withdrawal not recognised
C. wrong amount of cash received
D. order physical card
Answer: B
Customer query: I didn't get cash from an ATM, but according to the app a transaction was made when i didn't make it.
A. getting virtual card
B. cash withdrawal not recognised
C. virtual card not working
D. verify top up
Answer: B
Customer query: The app said I withdrew cash at an ATM and I didn't
A. transfer into account
B. pending card payment
C. extra charge on statement
D. cash withdrawal not recognised
Answer: D
Customer query: My app says that I received cash from an ATM and I didn't.
A. card about to expire
B. cash withdrawal not recognised
C. exchange rate
D. pending card payment
Answer: B
Customer query: How do I freeze my bank card, as there has been a strange withdrawal?
A. compromised card
B. card acceptance
C. cash withdrawal not recognised
D. Refund not showing up
Answer: C