aveni-ai/aveni-bench-banking77 huggingface dataset:
Customer query: my phone was taken! can you place cancel my account so no one uses it
A. lost or stolen phone
B. why verify identity
C. Refund not showing up
D. supported cards and currencies
Answer: A
Customer query: I lost my phone and would like to freeze my accounts.
A. unable to verify identity
B. supported cards and currencies
C. direct debit payment not recognised
D. lost or stolen phone
Answer: D
Customer query: lost phone, can i still access account?
A. why verify identity
B. card payment wrong exchange rate
C. lost or stolen phone
D. transaction charged twice
Answer: C
Customer query: The hotel called and said I left my phone in the room.
A. lost or stolen phone
B. transaction charged twice
C. verify top up
D. passcode forgotten
Answer: A
Customer query: Someone stole my phone yesterday :( is there anything I need to do?
A. lost or stolen phone
B. card payment fee charged
C. pending transfer
D. apple pay or google pay
Answer: A
Customer query: lost phone, dont want others to access account
A. top up limits
B. card not working
C. get physical card
D. lost or stolen phone
Answer: D
Customer query: I was mugged and everything taken.  What do I do to protect my account?
A. transfer fee charged
B. pending cash withdrawal
C. request refund
D. lost or stolen phone
Answer: D
Customer query: I believe I left my smartphone at the hotel I was staying at.
A. card acceptance
B. lost or stolen phone
C. exchange charge
D. activate my card
Answer: B
Customer query: Someone attacked me yesterday and took my things, so I am unable to use the app.  I am in need of some help.
A. card about to expire
B. get physical card
C. lost or stolen phone
D. compromised card
Answer: C
Customer query: Can I still use the app if I switched phones?
A. card swallowed
B. lost or stolen phone
C. direct debit payment not recognised
D. topping up by card
Answer: B
Customer query: I was mugged yesterday and they took everything.  I can't access my app.  What are my next steps?
A. verify source of funds
B. lost or stolen phone
C. card not working
D. exchange via app
Answer: B
Customer query: I got mugged yesterday and lost access to the app. I need to regain it.
A. top up failed
B. lost or stolen phone
C. exchange via app
D. change pin
Answer: B
Customer query: If I lost my phone, can someone use my account?
A. lost or stolen phone
B. wrong amount of cash received
C. wrong exchange rate for cash withdrawal
D. top up failed
Answer: A
Customer query: I am not able to use the app since I forgot my phone at the hotel I was staying at.
A. country support
B. wrong amount of cash received
C. lost or stolen phone
D. reverted card payment?
Answer: C
Customer query: Someone stole my phone.
A. top up reverted
B. declined cash withdrawal
C. lost or stolen phone
D. terminate account
Answer: C
Customer query: Someone stole my cards!
A. pending card payment
B. lost or stolen phone
C. failed transfer
D. country support
Answer: B
Customer query: My phone is lost.  What do I do to prevent someone from using the app?
A. compromised card
B. pending transfer
C. lost or stolen phone
D. topping up by card
Answer: C
Customer query: Is there anything I need to do since my phone was stolen?
A. wrong exchange rate for cash withdrawal
B. balance not updated after bank transfer
C. transfer not received by recipient
D. lost or stolen phone
Answer: D
Customer query: I lost my phone!
A. lost or stolen phone
B. Refund not showing up
C. card arrival
D. activate my card
Answer: A
Customer query: I can't find my phone but it has all my credit card information.
A. edit personal details
B. receiving money
C. reverted card payment?
D. lost or stolen phone
Answer: D
Customer query: How do I use the app if I don't have my phone with me?
A. lost or stolen phone
B. change pin
C. automatic top up
D. wrong amount of cash received
Answer: A
Customer query: I got mugged yesterday and can't use the app.
A. cancel transfer
B. lost or stolen phone
C. receiving money
D. get physical card
Answer: B
Customer query: My things were stolen yesterday and I can't use any apps or anything, so I am going to need some help.
A. card payment wrong exchange rate
B. getting virtual card
C. lost or stolen phone
D. transfer timing
Answer: C
Customer query: Hello- It is urgent I get a refund on this product. The merchant has not been helpful, what can I do now to get this resolved ASAP?
A. card not working
B. fiat currency support
C. get disposable virtual card
D. request refund
Answer: D
Customer query: Can I receive a refund for my item?
A. request refund
B. transaction charged twice
C. age limit
D. card payment not recognised
Answer: A
Customer query: Get an item refund
A. declined transfer
B. declined card payment
C. card payment not recognised
D. request refund
Answer: D
Customer query: Would I be able to get a refund for something I bought?
A. transfer timing
B. exchange charge
C. request refund
D. transfer not received by recipient
Answer: C
Customer query: I need to do a refund
A. request refund
B. balance not updated after bank transfer
C. transfer fee charged
D. card linking
Answer: A
Customer query: I need a refund on an item I have not received.  Am I able to simply cancel the payment?  I don't know how to do this.
A. request refund
B. transfer timing
C. verify my identity
D. verify top up
Answer: A
Customer query: I would like a refund for something I bought
A. visa or mastercard
B. cancel transfer
C. age limit
D. request refund
Answer: D
Customer query: I want to return an item.
A. top up by bank transfer charge
B. reverted card payment?
C. card not working
D. request refund
Answer: D
Customer query: Can I have a refund?
A. request refund
B. automatic top up
C. card not working
D. card about to expire
Answer: A
Customer query: I wasn't charged the correct amount for an item I purchased, how can I fix this?
A. edit personal details
B. failed transfer
C. request refund
D. wrong exchange rate for cash withdrawal
Answer: C
Customer query: Hi there! I need to cancel an order I recently made and start processing a refund. Can you please help me with this and set up the refund as soon as possible? It's very urgent.
A. top up by card charge
B. atm support
C. reverted card payment?
D. request refund
Answer: D
Customer query: Please stop my purchase.
A. extra charge on statement
B. transfer fee charged
C. request refund
D. supported cards and currencies
Answer: C
Customer query: I want a refund because my package has been taking too long to arrive. How do I go about doing that?
A. transfer into account
B. transfer timing
C. request refund
D. atm support
Answer: C
Customer query: How do I apply for a refund?
A. transaction charged twice
B. request refund
C. receiving money
D. transfer not received by recipient
Answer: B
Customer query: Can I have an item refunded?
A. declined card payment
B. terminate account
C. get physical card
D. request refund
Answer: D
Customer query: I ordered something ages ago online but it's simply not arriving. I've got enough! Give me back my money, I'm not paying these people.
A. balance not updated after cheque or cash deposit
B. verify top up
C. card swallowed
D. request refund
Answer: D
Customer query: What do I need to do to get a refund?
A. cancel transfer
B. request refund
C. card delivery estimate
D. wrong exchange rate for cash withdrawal
Answer: B
Customer query: I need a refund?
A. topping up by card
B. balance not updated after bank transfer
C. card about to expire
D. request refund
Answer: D
Customer query: I am unhappy with my purchase, how do I cancel the order?
A. get physical card
B. request refund
C. topping up by card
D. compromised card
Answer: B
Customer query: I bought something but now I would like a refund. How do I do that?
A. cash withdrawal charge
B. request refund
C. card linking
D. transfer timing
Answer: B
Customer query: How do I get refunded?
A. fiat currency support
B. automatic top up
C. atm support
D. request refund
Answer: D
Customer query: Can you cancel my purchase?
A. card payment not recognised
B. verify my identity
C. request refund
D. Refund not showing up
Answer: C
Customer query: How do I cancel a previous purchase
A. pending transfer
B. exchange rate
C. exchange via app
D. request refund
Answer: D
Customer query: I would appreciate it if I could get an item refunded
A. card not working
B. card delivery estimate
C. request refund
D. beneficiary not allowed
Answer: C
Customer query: How do I claim a refund?
A. request refund
B. top up by card charge
C. transfer not received by recipient
D. cancel transfer
Answer: A
Customer query: I don't want the item, I bought it on accident, can I get a refund?
A. why verify identity
B. request refund
C. card swallowed
D. card acceptance
Answer: B
Customer query: Hello I changed my mind and really need a refund on one of things I bought recently. Can you please cancel the transaction and get my money back. Please it's urgent.
A. request refund
B. card not working
C. cash withdrawal not recognised
D. order physical card
Answer: A
Customer query: I would like a refund on one of your products that has been sold to me
A. declined cash withdrawal
B. wrong exchange rate for cash withdrawal
C. card arrival
D. request refund
Answer: D
Customer query: I am not Happy with this product can i get a refund?
A. request refund
B. getting spare card
C. card payment fee charged
D. contactless not working
Answer: A
Customer query: I want this amount reversed out of my account.
A. card delivery estimate
B. card arrival
C. request refund
D. Refund not showing up
Answer: C
Customer query: Hello! I recently made a purchase and I'm needing to cancel my order and process a refund as soon as possible.
A. verify top up
B. top up limits
C. fiat currency support
D. request refund
Answer: D
Customer query: I want to reverse a purchase. Can I cancel it?
A. beneficiary not allowed
B. pending transfer
C. card about to expire
D. request refund
Answer: D
Customer query: I am chatting about an order from a long while back.  I never got it to this day and am deeply upset by this!  I want all of my money back!  I just can not accept paying for something I never got.
A. cancel transfer
B. card payment not recognised
C. why verify identity
D. request refund
Answer: D
Customer query: I bought this item and was charged the wrong amount can I get a refund?
A. edit personal details
B. activate my card
C. request refund
D. why verify identity
Answer: C
Customer query: I would like to cancel a payment. I purchased something several days ago and i still have not received it.
A. wrong amount of cash received
B. supported cards and currencies
C. passcode forgotten
D. request refund
Answer: D
Customer query: What's the refund process?
A. get disposable virtual card
B. request refund
C. receiving money
D. cancel transfer
Answer: B
Customer query: I want a refund for my purchase
A. request refund
B. top up failed
C. declined cash withdrawal
D. pending top up
Answer: A
Customer query: How can I process a refund for something I purchased?
A. cash withdrawal not recognised
B. request refund
C. supported cards and currencies
D. terminate account
Answer: B
Customer query: I want to get an item refunded
A. card not working
B. request refund
C. getting virtual card
D. wrong amount of cash received
Answer: B
Customer query: I need to cancel a purchase I made.
A. verify my identity
B. extra charge on statement
C. cash withdrawal charge
D. request refund
Answer: D
Customer query: I tried to make a transfer and it was declined. Why?
A. contactless not working
B. balance not updated after bank transfer
C. fiat currency support
D. declined transfer
Answer: D
Customer query: Good morning. I tried to make a purchase with my credit card last night and again this morning. Both times it was declined. Can you investigate?
A. top up by cash or cheque
B. atm support
C. declined transfer
D. activate my card
Answer: C
Customer query: I am getting continuous failure for all my transfers. I have cross checked each recipient detail again and again and everything is correct.
A. card not working
B. direct debit payment not recognised
C. declined transfer
D. wrong amount of cash received
Answer: C
Customer query: why was my transfer declined
A. card swallowed
B. declined transfer
C. exchange charge
D. exchange via app
Answer: B
Customer query: What would make a decline message show up during a transfer?
A. declined transfer
B. transfer fee charged
C. cancel transfer
D. transfer not received by recipient
Answer: A
Customer query: Why do you keep declining my transfers?it was always been working really well so far but when I tried to buy something just now the card got declined . I tried couple of times already  but same thing is happening.
A. card payment not recognised
B. declined transfer
C. top up limits
D. get physical card
Answer: B
Customer query: How can I fix my card, it got declined twice.
A. card linking
B. declined transfer
C. top up reverted
D. cash withdrawal charge
Answer: B
Customer query: Why did a transfer get declined?
A. lost or stolen phone
B. card arrival
C. declined transfer
D. card payment fee charged
Answer: C
Customer query: My transfers are being declined. IT has always worked for me but now it's declining my card. I've tried several times.
A. getting spare card
B. declined transfer
C. top up failed
D. top up by bank transfer charge
Answer: B
Customer query: Why did my transfer decline
A. get disposable virtual card
B. request refund
C. declined transfer
D. edit personal details
Answer: C
Customer query: The card got declined twice when I tried to use it to buy something online yesterday.
A. pin blocked
B. card payment wrong exchange rate
C. declined transfer
D. declined cash withdrawal
Answer: C
Customer query: If the transfer details have already but reviewed and confirmed that they are correct, what other reason would cause my transfer to be declined?
A. verify my identity
B. failed transfer
C. virtual card not working
D. declined transfer
Answer: D
Customer query: Why did I get a transfer declined?
A. cancel transfer
B. terminate account
C. declined transfer
D. cash withdrawal not recognised
Answer: C
Customer query: Why did my my transfer get declined?
A. declined transfer
B. card payment fee charged
C. extra charge on statement
D. pending transfer
Answer: A
Customer query: How do I contact customer support about a transfer?
A. declined transfer
B. Refund not showing up
C. getting virtual card
D. verify top up
Answer: A
Customer query: You keep declining my transfers? It's always been working really well so far, but when I tried to buy something just now the card got declined. I tried couple times already but same thing.
A. declined transfer
B. get disposable virtual card
C. request refund
D. card delivery estimate
Answer: A
Customer query: Why was I unable to do a transfer?
A. top up by card charge
B. declined transfer
C. transfer timing
D. contactless not working
Answer: B
Customer query: Trouble transferring transaction contact for help
A. supported cards and currencies
B. transfer not received by recipient
C. verify my identity
D. declined transfer
Answer: D
Customer query: Why could my transfer have been declined?
A. extra charge on statement
B. balance not updated after bank transfer
C. declined transfer
D. supported cards and currencies
Answer: C
Customer query: When I try and to buy something using my card it keeps getting declined.
A. declined transfer
B. virtual card not working
C. atm support
D. balance not updated after cheque or cash deposit
Answer: A
Customer query: I could not do a transfer because it was declined
A. pending top up
B. balance not updated after cheque or cash deposit
C. unable to verify identity
D. declined transfer
Answer: D
Customer query: When I submit a transfer, it is being declined.  The information I put in has been reviewed.
A. supported cards and currencies
B. card arrival
C. exchange rate
D. declined transfer
Answer: D
Customer query: Why was the transfer declined?
A. top up failed
B. lost or stolen phone
C. get disposable virtual card
D. declined transfer
Answer: D
Customer query: What is the reason my transfer was declined?
A. declined transfer
B. cash withdrawal charge
C. verify source of funds
D. Refund not showing up
Answer: A
Customer query: My transfer got declined.
A. declined transfer
B. receiving money
C. card not working
D. cancel transfer
Answer: A
Customer query: My transfer was declined
A. verify my identity
B. getting spare card
C. declined transfer
D. pending top up
Answer: C
Customer query: I tired to move my money, but my transfer was declined.
A. direct debit payment not recognised
B. declined transfer
C. getting spare card
D. supported cards and currencies
Answer: B
Customer query: I would like to know why my transfer was declined.
A. declined transfer
B. transaction charged twice
C. edit personal details
D. supported cards and currencies
Answer: A
Customer query: I tried to make a transfer, but it was declined. Can you tell me why?
A. wrong exchange rate for cash withdrawal
B. declined transfer
C. direct debit payment not recognised
D. transfer into account
Answer: B
Customer query: For what reason was my transfer declined?
A. pin blocked
B. declined transfer
C. top up limits
D. card acceptance
Answer: B
Customer query: My transfer has been declined and I know it should have went through.
A. declined transfer
B. activate my card
C. balance not updated after cheque or cash deposit
D. direct debit payment not recognised
Answer: A
Customer query: Double check your funds may be declined
A. declined transfer
B. contactless not working
C. exchange charge
D. fiat currency support
Answer: A
Customer query: I can't transfer money from my account.
A. disposable card limits
B. verify my identity
C. declined transfer
D. pin blocked
Answer: C
Customer query: Why would my transfer be declined? I've checked that I've put in all the right details, but it is still declined.
A. declined transfer
B. reverted card payment?
C. transaction charged twice
D. topping up by card
Answer: A
Customer query: I tried to buy something online yesterday but it kept saying declined. Tried again today but same thing happened. What's broken?
A. top up by cash or cheque
B. card payment not recognised
C. declined transfer
D. atm support
Answer: C
Customer query: I tried to buy something online yesterday but it wouldn't stop saying declined. Tried again today but same thing happened. What's Broken?
A. pending top up
B. declined transfer
C. compromised card
D. edit personal details
Answer: B
Customer query: My card is being declined online. Could you tell me what might be broken or wrong with the account?
A. card delivery estimate
B. transaction charged twice
C. beneficiary not allowed
D. declined transfer
Answer: D
Customer query: Are there any restrictions causing my transfer to be declined?
A. card not working
B. declined transfer
C. card swallowed
D. pending top up
Answer: B
Customer query: I was attempting to purchase a golf club off eBay yesterday, but my credit card was declined. I tried multiple times, and again this morning. Can you check into my card please?
A. pending top up
B. receiving money
C. request refund
D. declined transfer
Answer: D
Customer query: I think my transfer was declined, but why?
A. pending cash withdrawal
B. transfer fee charged
C. failed transfer
D. declined transfer
Answer: D
Customer query: The refund isn't showing up on my account.
A. virtual card not working
B. request refund
C. card arrival
D. Refund not showing up
Answer: D
Customer query: My refund is missing from my statement.
A. Refund not showing up
B. pin blocked
C. card linking
D. terminate account
Answer: A
Customer query: I requested a refund, and never received it. What can I do?
A. pending card payment
B. card delivery estimate
C. Refund not showing up
D. cash withdrawal charge
Answer: C
Customer query: I was supposed to get a purchase refunded but I don't see the money in my account
A. Refund not showing up
B. pending transfer
C. pending cash withdrawal
D. card swallowed
Answer: A
Customer query: There's a refund missing from my statement
A. get physical card
B. Refund not showing up
C. direct debit payment not recognised
D. top up by card charge
Answer: B
Customer query: I need help. I asked for a refund from a merchant a while ago, but I have not gotten my money back. I keep checking my account, but nothing is showing up. What should I do now?
A. declined cash withdrawal
B. exchange via app
C. transfer into account
D. Refund not showing up
Answer: D
Customer query: I am awaiting my refund
A. Refund not showing up
B. card payment not recognised
C. direct debit payment not recognised
D. top up by cash or cheque
Answer: A
Customer query: How long does it take for a refund?
A. transaction charged twice
B. verify source of funds
C. Refund not showing up
D. atm support
Answer: C
Customer query: Help! I keep checking my account, but my refund is not showing. I requested that a seller refund my money a while back, but there is no money showing in my account. What can you do for me?
A. Refund not showing up
B. virtual card not working
C. card payment wrong exchange rate
D. edit personal details
Answer: A
Customer query: Can you tell me why my refund is not showing in my statement?
A. receiving money
B. pin blocked
C. cash withdrawal charge
D. Refund not showing up
Answer: D
Customer query: I asked for a refund last week but nothing has happened yet, can you help me please?
A. Refund not showing up
B. balance not updated after bank transfer
C. lost or stolen phone
D. why verify identity
Answer: A
Customer query: Why is my refund missing from my  statement?
A. top up by cash or cheque
B. country support
C. Refund not showing up
D. card payment not recognised
Answer: C
Customer query: Still waiting on a refund.
A. direct debit payment not recognised
B. Refund not showing up
C. failed transfer
D. top up by cash or cheque
Answer: B
Customer query: I requested a refund and it is missing.
A. supported cards and currencies
B. unable to verify identity
C. Refund not showing up
D. top up failed
Answer: C
Customer query: Hi, As suggested by you, i have asked the seller to initiate the refund, it has been a week and i haven't received my money. Please advise.
A. pending top up
B. transaction charged twice
C. Refund not showing up
D. exchange via app
Answer: C
Customer query: I bought something and returned it and the money from the return isn't in my account.
A. Refund not showing up
B. cash withdrawal not recognised
C. extra charge on statement
D. get physical card
Answer: A
Customer query: Do you have any idea on when I will receive my refund? I got my statement and it was not there.
A. Refund not showing up
B. beneficiary not allowed
C. lost or stolen card
D. top up by card charge
Answer: A
Customer query: Why isn't a recent refund on my statement?
A. Refund not showing up
B. cancel transfer
C. contactless not working
D. pin blocked
Answer: A
Customer query: Where can I see the refund in my account
A. order physical card
B. beneficiary not allowed
C. Refund not showing up
D. age limit
Answer: C
Customer query: i was supposed to get a refund but my balance hasn't changed, why not?
A. edit personal details
B. declined card payment
C. Refund not showing up
D. card payment wrong exchange rate
Answer: C
Customer query: I requested a refund from a merchant days ago but I do not see it in my account.
A. wrong exchange rate for cash withdrawal
B. Refund not showing up
C. card payment wrong exchange rate
D. pending card payment
Answer: B
Customer query: The refund has not appeared in my account
A. pending transfer
B. Refund not showing up
C. exchange rate
D. transfer fee charged
Answer: B
Customer query: Did my refund go through? It's not on my statement.
A. get physical card
B. pending card payment
C. top up by card charge
D. Refund not showing up
Answer: D
Customer query: My statement doesn't show that a refund has processed
A. Refund not showing up
B. direct debit payment not recognised
C. cash withdrawal charge
D. contactless not working
Answer: A
Customer query: I requested a refund from a store but it hasn't arrived.
A. balance not updated after bank transfer
B. automatic top up
C. Refund not showing up
D. declined transfer
Answer: C
Customer query: I still haven't seen a refund on my account
A. transfer fee charged
B. supported cards and currencies
C. balance not updated after cheque or cash deposit
D. Refund not showing up
Answer: D
Customer query: I am missing a refund.
A. cash withdrawal charge
B. card swallowed
C. Refund not showing up
D. declined cash withdrawal
Answer: C
Customer query: My refund doesn't seem to be showing on my statement.
A. Refund not showing up
B. pending top up
C. change pin
D. fiat currency support
Answer: A
Customer query: I am not seeing a refund in my statement.
A. pending transfer
B. transfer into account
C. Refund not showing up
D. getting virtual card
Answer: C
Customer query: Why can't I see a recent refund in my statement?
A. getting virtual card
B. Refund not showing up
C. age limit
D. top up failed
Answer: B
Customer query: I did what you told me earlier and contacted the seller for a refund directly, but nothing is happening! It's been a week and I still haven't got anything. Please just give me back my money
A. top up by cash or cheque
B. get disposable virtual card
C. Refund not showing up
D. atm support
Answer: C
Customer query: Where is my refund? I have been checking my account all day.
A. card acceptance
B. get physical card
C. Refund not showing up
D. virtual card not working
Answer: C
Customer query: It's been a week and I have done everything that I was asked to do and still nothing. I have contacted the seller and have not gotten a response. Please understand my frustration and put the money back in my account.
A. beneficiary not allowed
B. exchange charge
C. direct debit payment not recognised
D. Refund not showing up
Answer: D
Customer query: My refund is missing
A. getting spare card
B. Refund not showing up
C. verify top up
D. declined card payment
Answer: B
Customer query: Why doesn't a return show up im my account from a purchase I made?
A. Refund not showing up
B. passcode forgotten
C. beneficiary not allowed
D. top up by cash or cheque
Answer: A
Customer query: I keep checking my bank statements but I don't see a refund that I've requested from a seller. Can you ensure that I receive the refund from the seller?
A. card about to expire
B. compromised card
C. exchange charge
D. Refund not showing up
Answer: D
Customer query: I am waiting patiently for a week now for the seller to get back to me and there has been no response, could you please help me further with getting my money back.  Thank you.
A. disposable card limits
B. Refund not showing up
C. transfer not received by recipient
D. exchange rate
Answer: B
Customer query: I would like some help getting a refund back from a seller. It still isn't showing up on my statement and I requested this a long time ago. I'm not sure why it's not returned yet. Can you assist me in getting this money back?
A. reverted card payment?
B. activate my card
C. Refund not showing up
D. top up limits
Answer: C
Customer query: How long will it take to get my refund
A. Refund not showing up
B. top up by card charge
C. disposable card limits
D. visa or mastercard
Answer: A
Customer query: I should have received a refund however it is not showing on my statement
A. verify source of funds
B. pending cash withdrawal
C. Refund not showing up
D. transfer fee charged
Answer: C
Customer query: My credit card was declined.
A. atm support
B. terminate account
C. declined card payment
D. wrong amount of cash received
Answer: C
Customer query: The new card that was just sent to me was declined multiple times yesterday when I tried to use it at a restaurant to pay for my dinner.  I am really disappointed  and embarrassed that my card was denied when I tried to use it to pay for my friend's birthday dinner.
A. visa or mastercard
B. declined card payment
C. country support
D. top up by card charge
Answer: B
Customer query: Why was my card payment declined?
A. exchange via app
B. declined card payment
C. pending card payment
D. card acceptance
Answer: B
Customer query: I was trying to purchase something at the store today and my card has been declined.  Why has this happened?
A. top up by cash or cheque
B. cash withdrawal charge
C. Refund not showing up
D. declined card payment
Answer: D
Customer query: My payment has been declined, I thought this issue was fixed!
A. get disposable virtual card
B. declined card payment
C. passcode forgotten
D. card arrival
Answer: B
Customer query: My card was declined in a shop
A. declined card payment
B. unable to verify identity
C. verify source of funds
D. top up reverted
Answer: A
Customer query: Why did it decline my payment?
A. declined card payment
B. terminate account
C. card payment not recognised
D. pin blocked
Answer: A
Customer query: My card declined
A. exchange rate
B. declined card payment
C. card arrival
D. direct debit payment not recognised
Answer: B
Customer query: Can you look at my account ans see why my card was declined
A. top up by cash or cheque
B. request refund
C. declined card payment
D. activate my card
Answer: C
Customer query: I was out today looking forward to pay with my new card, turns out the payment just kept getting declined. This is really sad, what's going on?
A. topping up by card
B. pending cash withdrawal
C. wrong amount of cash received
D. declined card payment
Answer: D
Customer query: Why was a transaction on my card declined?
A. beneficiary not allowed
B. declined card payment
C. top up by card charge
D. Refund not showing up
Answer: B
Customer query: My new card keeps getting declined. I was very excited to use it for the first time today. Why is this doing this?
A. declined card payment
B. lost or stolen phone
C. wrong amount of cash received
D. card linking
Answer: A
Customer query: My latest payment was declined, I was told everything was back to working order. What happened?
A. lost or stolen card
B. pin blocked
C. declined card payment
D. pending top up
Answer: C
Customer query: I know I have enough funds in my account but my card payment hasn't worked for some reason. What do I do?
A. card swallowed
B. extra charge on statement
C. declined card payment
D. unable to verify identity
Answer: C
Customer query: Why doesn't the card payment work
A. visa or mastercard
B. card delivery estimate
C. declined card payment
D. automatic top up
Answer: C
Customer query: I'm really stuck. I don't know why but my card payment has not gone through.
A. top up failed
B. declined card payment
C. compromised card
D. card acceptance
Answer: B
Customer query: I have a card payment that was declined, but why?
A. card about to expire
B. Refund not showing up
C. direct debit payment not recognised
D. declined card payment
Answer: D
Customer query: Do you know why my card payment did not work?
A. declined card payment
B. exchange rate
C. Refund not showing up
D. transaction charged twice
Answer: A
Customer query: Something is wrong with my payment account since it has been declined
A. change pin
B. balance not updated after bank transfer
C. declined card payment
D. wrong exchange rate for cash withdrawal
Answer: C
Customer query: Why are you declining my payment? Everything was fine.
A. declined card payment
B. Refund not showing up
C. top up failed
D. getting spare card
Answer: A
Customer query: I don't know why my payment didn't work.
A. declined transfer
B. extra charge on statement
C. supported cards and currencies
D. declined card payment
Answer: D
Customer query: My card payment did not work.
A. disposable card limits
B. balance not updated after bank transfer
C. getting virtual card
D. declined card payment
Answer: D
Customer query: Why is my debit card being declined when I have money?
A. pin blocked
B. declined card payment
C. unable to verify identity
D. card payment not recognised
Answer: B
Customer query: My card was not accepted.
A. declined card payment
B. visa or mastercard
C. fiat currency support
D. card linking
Answer: A
Customer query: I have no idea why my card payment did not work.
A. exchange via app
B. why verify identity
C. declined card payment
D. passcode forgotten
Answer: C
Customer query: My card payment didn't work, can you help?
A. passcode forgotten
B. get physical card
C. declined card payment
D. top up reverted
Answer: C
Customer query: My card was rejected at the store for some reason, can you look into this for me?
A. unable to verify identity
B. declined card payment
C. exchange charge
D. pending card payment
Answer: B
Customer query: Please explain why my card was declined?
A. Refund not showing up
B. verify source of funds
C. declined card payment
D. fiat currency support
Answer: C
Customer query: Hello, I am facing the issue with my new card as payments are declining again and again. Please help me in this issue.
A. declined card payment
B. pending top up
C. age limit
D. change pin
Answer: A
Customer query: Do you know why my card payment is declined?
A. visa or mastercard
B. card payment wrong exchange rate
C. declined card payment
D. verify top up
Answer: C
Customer query: Why was my Payment declined
A. declined card payment
B. card payment not recognised
C. top up by card charge
D. change pin
Answer: A
Customer query: They declined my card payment.
A. getting spare card
B. cash withdrawal charge
C. declined card payment
D. exchange rate
Answer: C
Customer query: Why has my card payment been declined?
A. card linking
B. declined card payment
C. extra charge on statement
D. card payment wrong exchange rate
Answer: B
Customer query: I finally got my new card and was very excited to use it today. However, my payment kept declining. What is happening?
A. terminate account
B. declined card payment
C. declined cash withdrawal
D. card about to expire
Answer: B
Customer query: My card payment did not complete.
A. verify source of funds
B. card acceptance
C. card delivery estimate
D. declined card payment
Answer: D
Customer query: My card didn't work in one of the shops.
A. age limit
B. order physical card
C. declined card payment
D. cancel transfer
Answer: C
Customer query: Card payment declined?
A. pending cash withdrawal
B. declined card payment
C. wrong exchange rate for cash withdrawal
D. declined cash withdrawal
Answer: B
Customer query: I tried using my card and it kept getting declined, Why?
A. apple pay or google pay
B. exchange via app
C. cash withdrawal not recognised
D. declined card payment
Answer: D
Customer query: How do you fix  my card payment?
A. edit personal details
B. declined cash withdrawal
C. virtual card not working
D. declined card payment
Answer: D
Customer query: Why do you keep declining my payment? I tried several times already with this card and it's just not working
A. extra charge on statement
B. declined card payment
C. why verify identity
D. wrong amount of cash received
Answer: B
Customer query: I did transfer, why is it pending
A. declined card payment
B. verify top up
C. pending transfer
D. contactless not working
Answer: C
Customer query: How long for money transfer to show?
A. lost or stolen card
B. pending transfer
C. activate my card
D. declined card payment
Answer: B
Customer query: Why is my transfer not done yet?
A. request refund
B. pending transfer
C. declined transfer
D. contactless not working
Answer: B
Customer query: I have a pending transfer
A. exchange charge
B. pending transfer
C. card about to expire
D. top up by cash or cheque
Answer: B
Customer query: I am waiting for a pending money transfer to process.
A. declined transfer
B. pending transfer
C. atm support
D. transfer timing
Answer: B
Customer query: i transfered however its still pending
A. top up by card charge
B. balance not updated after bank transfer
C. transfer into account
D. pending transfer
Answer: D
Customer query: I have a transfer that's pending and wanted to know how long it is going to take to process?
A. wrong amount of cash received
B. pending transfer
C. pending top up
D. failed transfer
Answer: B
Customer query: So the transfer finally worked but now it's been pending for quite a long time. How long do you expect me to wait for it? It's quite urgent
A. pending transfer
B. activate my card
C. card delivery estimate
D. order physical card
Answer: A
Customer query: I had made a transfer but its still pending.
A. lost or stolen card
B. topping up by card
C. pending transfer
D. balance not updated after cheque or cash deposit
Answer: C
Customer query: I submitted my transfer but it has been pending for quite a while and I was wondering what takes so long? why hasn't it completed
A. transfer into account
B. card swallowed
C. pending transfer
D. apple pay or google pay
Answer: C
Customer query: How can I speed up a transfer?  Mine is pending.
A. lost or stolen phone
B. exchange via app
C. direct debit payment not recognised
D. pending transfer
Answer: D
Customer query: How long can an EU transfer take?
A. exchange charge
B. beneficiary not allowed
C. pending transfer
D. top up by card charge
Answer: C
Customer query: My transfer is still coming up as pending.
A. pending cash withdrawal
B. card delivery estimate
C. exchange via app
D. pending transfer
Answer: D
Customer query: I'm trying to transfer money to another country. It's just pending and not sending. My account details are correct. Please help me.
A. request refund
B. declined card payment
C. cancel transfer
D. pending transfer
Answer: D
Customer query: My transfer is still pending and I know the account numbers are correct.  Please help.
A. pending transfer
B. verify source of funds
C. direct debit payment not recognised
D. pin blocked
Answer: A
Customer query: I transferred money yesterday, but it still isn't available?
A. pending transfer
B. lost or stolen phone
C. exchange charge
D. disposable card limits
Answer: A
Customer query: How long does a transfer stay pending?
A. activate my card
B. extra charge on statement
C. pending transfer
D. top up reverted
Answer: C
Customer query: How long do transfer pend for?
A. unable to verify identity
B. wrong amount of cash received
C. pending transfer
D. card payment not recognised
Answer: C
Customer query: Why hasn't my transfer gone through yet?
A. transfer not received by recipient
B. pending transfer
C. declined transfer
D. automatic top up
Answer: B
Customer query: When will the transfer go through?
A. pending transfer
B. card payment not recognised
C. get disposable virtual card
D. edit personal details
Answer: A
Customer query: Please explain why the transfers shows up as pending?
A. country support
B. pending transfer
C. reverted card payment?
D. declined cash withdrawal
Answer: B
Customer query: I double checked that I have the correct account details , they're right for sure. Transfer is still pending since forever. What should be done now?
A. top up by card charge
B. pending transfer
C. virtual card not working
D. card payment fee charged
Answer: B
Customer query: When will my transfer go through?
A. virtual card not working
B. transfer into account
C. card linking
D. pending transfer
Answer: D
Customer query: What is the cause that the transfer shows as pending?
A. pending transfer
B. topping up by card
C. top up by bank transfer charge
D. declined card payment
Answer: A
Customer query: When will the transfer be completed?
A. pending transfer
B. transaction charged twice
C. card linking
D. terminate account
Answer: A
Customer query: Pending transfer?
A. supported cards and currencies
B. pending cash withdrawal
C. pending transfer
D. card acceptance
Answer: C
Customer query: I would like to know why my payment is still pending, can you help?
A. virtual card not working
B. top up reverted
C. pending transfer
D. card not working
Answer: C
Customer query: Someone transferred money to me and it doesn't show
A. cash withdrawal charge
B. transfer into account
C. top up limits
D. pending transfer
Answer: D
Customer query: How long does a transfer take to be confirmed?
A. getting spare card
B. pending transfer
C. transfer timing
D. cash withdrawal not recognised
Answer: B
Customer query: I made a transfer 12 hours ago. Why is it still listed as pending?
A. get physical card
B. exchange rate
C. apple pay or google pay
D. pending transfer
Answer: D
Customer query: Why does my transfer say "pending"?
A. activate my card
B. pending transfer
C. card payment fee charged
D. card acceptance
Answer: B
Customer query: How long can I expect a transfer to pend for?
A. supported cards and currencies
B. disposable card limits
C. pending transfer
D. change pin
Answer: C
Customer query: For how long will my transfer be pending?
A. card payment not recognised
B. cash withdrawal not recognised
C. card not working
D. pending transfer
Answer: D
Customer query: Transferring money in 2018 to another country shouldn't take this long. My transfer has been pending for too long. I verified my account details are correct.
A. pending transfer
B. pending card payment
C. passcode forgotten
D. top up by card charge
Answer: A
Customer query: Why is a money transfer not showing?
A. exchange via app
B. fiat currency support
C. pending transfer
D. activate my card
Answer: C
Customer query: The transfer is coming up as pending the payment is due today. Will I be charged a fee?
A. pending transfer
B. edit personal details
C. transfer fee charged
D. getting spare card
Answer: A
Customer query: I am still waiting for a money transfer to show
A. pending transfer
B. verify my identity
C. order physical card
D. balance not updated after cheque or cash deposit
Answer: A
Customer query: My transfer hasn't gone through yet.
A. request refund
B. pending transfer
C. pin blocked
D. pending card payment
Answer: B
Customer query: I am confused as to why my transfer could still be pending.
A. pending transfer
B. apple pay or google pay
C. atm support
D. declined transfer
Answer: A
Customer query: How long does it take for a money transfer to show?
A. transfer fee charged
B. pending transfer
C. verify source of funds
D. balance not updated after bank transfer
Answer: B
Customer query: Can you remove my account please?
A. visa or mastercard
B. terminate account
C. verify source of funds
D. declined transfer
Answer: B
Customer query: i want to close an account but im not sure about setting up a new one in the future, what do you recommend
A. edit personal details
B. verify top up
C. terminate account
D. order physical card
Answer: C
Customer query: My account needs to be deleted.
A. apple pay or google pay
B. transfer fee charged
C. terminate account
D. pin blocked
Answer: C
Customer query: I would like to delete my account please.
A. card linking
B. exchange rate
C. visa or mastercard
D. terminate account
Answer: D
Customer query: What steps do I need to take to close my account?
A. top up by cash or cheque
B. passcode forgotten
C. cash withdrawal not recognised
D. terminate account
Answer: D
Customer query: I'm tired of all the problems I've had. I want to quit this account!
A. card delivery estimate
B. activate my card
C. terminate account
D. top up by bank transfer charge
Answer: C
Customer query: Please delete my account right now!
A. balance not updated after bank transfer
B. transaction charged twice
C. terminate account
D. cancel transfer
Answer: C
Customer query: I want to close my account
A. terminate account
B. order physical card
C. visa or mastercard
D. card payment fee charged
Answer: A
Customer query: unhappy with you, how to delete account
A. card linking
B. cash withdrawal not recognised
C. terminate account
D. topping up by card
Answer: C
Customer query: I would like to delete my account.
A. verify my identity
B. terminate account
C. failed transfer
D. get physical card
Answer: B
Customer query: I am highly unsatisfied with this company and want to delete my account!
A. transfer timing
B. getting virtual card
C. transfer not received by recipient
D. terminate account
Answer: D
Customer query: I don't like your company. Delete my account.
A. pin blocked
B. terminate account
C. getting virtual card
D. verify top up
Answer: B
Customer query: I would like to close my account.
A. terminate account
B. get physical card
C. top up reverted
D. card about to expire
Answer: A
Customer query: This company is terrible! Can you delete my account?
A. terminate account
B. pin blocked
C. getting virtual card
D. age limit
Answer: A
Customer query: This company is bad, please delete my account.
A. virtual card not working
B. contactless not working
C. pin blocked
D. terminate account
Answer: D
Customer query: please delete my account, your services are not up to par.
A. verify source of funds
B. terminate account
C. receiving money
D. reverted card payment?
Answer: B
Customer query: I need your help in deleting my account.
A. terminate account
B. card arrival
C. getting spare card
D. transaction charged twice
Answer: A
Customer query: The service of this company sucks, I need to terminate my account.
A. passcode forgotten
B. terminate account
C. verify top up
D. extra charge on statement
Answer: B
Customer query: Delete this account!
A. pending cash withdrawal
B. terminate account
C. topping up by card
D. visa or mastercard
Answer: B
Customer query: How do I get rid of my account ASAP?
A. getting virtual card
B. declined cash withdrawal
C. terminate account
D. transfer not received by recipient
Answer: C
Customer query: This company isn't good, I would like to delete my account.
A. visa or mastercard
B. terminate account
C. pin blocked
D. declined cash withdrawal
Answer: B
Customer query: Can you delete my account please?
A. cash withdrawal not recognised
B. terminate account
C. lost or stolen phone
D. visa or mastercard
Answer: B
Customer query: I am not satisfied with your company and would like to delete my accounts!
A. verify my identity
B. country support
C. unable to verify identity
D. terminate account
Answer: D
Customer query: Please delete my account. I am not happy with the service from your company.
A. request refund
B. age limit
C. getting spare card
D. terminate account
Answer: D
Customer query: Please terminate my account.
A. verify my identity
B. terminate account
C. card not working
D. contactless not working
Answer: B
Customer query: I am sick of this damn company and want to close out my account.
A. fiat currency support
B. getting virtual card
C. terminate account
D. exchange rate
Answer: C
Customer query: Please close my account. I am unsatisfied with your service.
A. terminate account
B. virtual card not working
C. why verify identity
D. pin blocked
Answer: A
Customer query: Please delete my account.
A. terminate account
B. top up reverted
C. contactless not working
D. declined card payment
Answer: A
Customer query: Your service is terrible,.  Delete my account,
A. verify source of funds
B. terminate account
C. verify my identity
D. getting virtual card
Answer: B
Customer query: I want my account deleted!
A. extra charge on statement
B. get disposable virtual card
C. wrong exchange rate for cash withdrawal
D. terminate account
Answer: D
Customer query: I am extremely unhappy with this app and want to get rid of my account?
A. card payment fee charged
B. reverted card payment?
C. getting spare card
D. terminate account
Answer: D
Customer query: How do I delete my account?
A. compromised card
B. terminate account
C. failed transfer
D. card not working
Answer: B
Customer query: This company sucks! Can you delete my account?
A. card not working
B. card payment not recognised
C. terminate account
D. verify my identity
Answer: C
Customer query: I wish to close my account. I do not like the service you provide.
A. card acceptance
B. terminate account
C. topping up by card
D. order physical card
Answer: B
Customer query: Can you help me get rid of my account?
A. cancel transfer
B. terminate account
C. get disposable virtual card
D. pending card payment
Answer: B
Customer query: I don't find your services useful anymore, how do I delete my account?
A. failed transfer
B. lost or stolen card
C. wrong amount of cash received
D. terminate account
Answer: D
Customer query: Please delete my account, this company is not working for me!
A. activate my card
B. terminate account
C. card about to expire
D. failed transfer
Answer: B
Customer query: I want to delete my account. I'm unhappy with the service you're providing.
A. terminate account
B. cash withdrawal not recognised
C. beneficiary not allowed
D. top up by bank transfer charge
Answer: A
Customer query: Can you tell me how to close my account?
A. exchange rate
B. automatic top up
C. balance not updated after cheque or cash deposit
D. terminate account
Answer: D
Customer query: This company sucks! Can you terminate my account?
A. card acceptance
B. country support
C. top up failed
D. terminate account
Answer: D