aveni-ai/aveni-bench-banking77 huggingface dataset:
Customer query: What do I do if an ATM "stole" my card?
A. card swallowed
B. topping up by card
C. virtual card not working
D. activate my card
Answer: A
Customer query: How do I retrieve my card from the machine?
A. reverted card payment?
B. card swallowed
C. wrong amount of cash received
D. edit personal details
Answer: B
Customer query: I was retrieving money and my card wouldn't remove.
A. verify top up
B. card swallowed
C. verify my identity
D. supported cards and currencies
Answer: B
Customer query: What do I do since the machine swallowed my card. I need one.
A. order physical card
B. card swallowed
C. declined transfer
D. failed transfer
Answer: B
Customer query: HOw do I get my card back after the ATM has pulled it in?
A. card arrival
B. get disposable virtual card
C. card swallowed
D. top up limits
Answer: C
Customer query: Atm took my card
A. card swallowed
B. receiving money
C. verify source of funds
D. passcode forgotten
Answer: A
Customer query: Is there a way I can get my ATM card back from the machine?
A. verify source of funds
B. automatic top up
C. card swallowed
D. card payment fee charged
Answer: C
Customer query: I think the atm ate my card.
A. direct debit payment not recognised
B. automatic top up
C. card swallowed
D. card not working
Answer: C
Customer query: The ATM didn't give me the card back!
A. cash withdrawal charge
B. card swallowed
C. getting virtual card
D. exchange charge
Answer: B
Customer query: How can I get my card out of the damn ATM?
A. exchange charge
B. beneficiary not allowed
C. contactless not working
D. card swallowed
Answer: D
Customer query: The atm won't give my card back!
A. activate my card
B. apple pay or google pay
C. transfer timing
D. card swallowed
Answer: D
Customer query: How can I get my card back out?
A. card swallowed
B. transfer into account
C. top up by bank transfer charge
D. terminate account
Answer: A
Customer query: The ATM machine stole my card.
A. card payment wrong exchange rate
B. card swallowed
C. balance not updated after cheque or cash deposit
D. exchange charge
Answer: B
Customer query: The ATM at Metro bank on High St. Kensington swallowed my card. How do I get it back?
A. card swallowed
B. card not working
C. why verify identity
D. transfer timing
Answer: A
Customer query: My ATM got stuck and I'm not sure what to do.
A. request refund
B. card about to expire
C. card swallowed
D. contactless not working
Answer: C
Customer query: The ATM ate my card.
A. cash withdrawal charge
B. get disposable virtual card
C. card swallowed
D. top up by bank transfer charge
Answer: C
Customer query: The ATM won't give me my card back.
A. transfer timing
B. card swallowed
C. beneficiary not allowed
D. activate my card
Answer: B
Customer query: My card was confiscated by an ATM. How do I get my card back?
A. topping up by card
B. apple pay or google pay
C. card swallowed
D. beneficiary not allowed
Answer: C
Customer query: What do I do if the ATM ate my card?
A. card swallowed
B. extra charge on statement
C. getting virtual card
D. receiving money
Answer: A
Customer query: ATM still has my card
A. card swallowed
B. lost or stolen card
C. top up failed
D. exchange charge
Answer: A
Customer query: What do I do if an ATM ate my card?
A. balance not updated after cheque or cash deposit
B. getting spare card
C. card swallowed
D. card delivery estimate
Answer: C
Customer query: What happens if the ATM doesn't give me back my card?
A. receiving money
B. card swallowed
C. passcode forgotten
D. lost or stolen phone
Answer: B
Customer query: I can't pull my card out of the ATM. Help me.
A. fiat currency support
B. card swallowed
C. get physical card
D. balance not updated after bank transfer
Answer: B
Customer query: I have a problem!  The ATM stole my card!
A. pending top up
B. card swallowed
C. fiat currency support
D. virtual card not working
Answer: B
Customer query: Why would an ATM swallow my card?
A. top up by card charge
B. cash withdrawal charge
C. get disposable virtual card
D. card swallowed
Answer: D
Customer query: My card was taken by the ATM.
A. card swallowed
B. receiving money
C. exchange rate
D. order physical card
Answer: A
Customer query: Help!  The atm won't give me my card back.
A. card swallowed
B. card payment fee charged
C. lost or stolen card
D. pending transfer
Answer: A
Customer query: The stupid machine just swallowed my card!! I need a new one ASAP
A. compromised card
B. top up failed
C. order physical card
D. card swallowed
Answer: D
Customer query: How do I retrieve a trapped card from a ATM?
A. verify my identity
B. card swallowed
C. wrong exchange rate for cash withdrawal
D. pin blocked
Answer: B
Customer query: My card is stuck in the ATM, what can I do?
A. card acceptance
B. card swallowed
C. virtual card not working
D. top up by bank transfer charge
Answer: B
Customer query: I was getting cash and can't get my card back.
A. card delivery estimate
B. cash withdrawal charge
C. verify source of funds
D. card swallowed
Answer: D
Customer query: If my card is trapped in the ATM, what do I do?
A. card swallowed
B. card payment not recognised
C. pending card payment
D. visa or mastercard
Answer: A
Customer query: My card has been swallowed by an ATM
A. card swallowed
B. pending card payment
C. contactless not working
D. terminate account
Answer: A
Customer query: I was taking out funds and was unable to regain my card.
A. reverted card payment?
B. card swallowed
C. verify my identity
D. declined card payment
Answer: B
Customer query: What should I do with my atm that got stuck?
A. disposable card limits
B. top up reverted
C. fiat currency support
D. card swallowed
Answer: D
Customer query: The ATM at Metro bank on High St. Kensington didn't return my card. What should I do now that the bank is closed?
A. card swallowed
B. card linking
C. fiat currency support
D. get disposable virtual card
Answer: A
Customer query: The ATM won't give back my card
A. card swallowed
B. beneficiary not allowed
C. top up by card charge
D. change pin
Answer: A
Customer query: I was at an ATM and it swallowed my card.
A. reverted card payment?
B. fiat currency support
C. card swallowed
D. atm support
Answer: C
Customer query: WTF??? I tried to withdraw some money at a Metro bank on High St. Kensington and without any notice it disappeared in the machine. The bank was already closed so I couldn't do anything. How do I get it back?
A. get physical card
B. card swallowed
C. verify top up
D. wrong amount of cash received
Answer: B
Customer query: What happens if my card is stuck in the ATM?
A. top up by card charge
B. card swallowed
C. pending card payment
D. declined transfer
Answer: B
Customer query: I got double charged for a payment so how do I fix that?
A. compromised card
B. exchange via app
C. request refund
D. transaction charged twice
Answer: D
Customer query: I've just come back from an eating holiday in the USA and Canada and have SO many pending and duplicated transactions on my account.  I think there is something wrong, can you look in to it please?
A. transaction charged twice
B. card about to expire
C. receiving money
D. pending top up
Answer: A
Customer query: Why am I being charged twice fro a restaurant?
A. transaction charged twice
B. reverted card payment?
C. country support
D. pending cash withdrawal
Answer: A
Customer query: I would like to know why I was charged twice for my purchase.
A. visa or mastercard
B. card acceptance
C. getting spare card
D. transaction charged twice
Answer: D
Customer query: I didn't buy this twice
A. passcode forgotten
B. declined transfer
C. transaction charged twice
D. card about to expire
Answer: C
Customer query: Why was I chaged twice for the same thing?
A. transaction charged twice
B. card about to expire
C. card swallowed
D. cancel transfer
Answer: A
Customer query: Why is there more then one charge on my card I only paid for one not twice how can I fix this?
A. card acceptance
B. transaction charged twice
C. contactless not working
D. wrong amount of cash received
Answer: B
Customer query: I have a duplicate payment showing up on the app. How do I stop myself being charged for the thing twice?
A. card acceptance
B. top up reverted
C. balance not updated after cheque or cash deposit
D. transaction charged twice
Answer: D
Customer query: Why would I be charged more than once for the same transaction?
A. declined card payment
B. wrong amount of cash received
C. failed transfer
D. transaction charged twice
Answer: D
Customer query: I was wondering how I could have two charges for the same item happen more than once in a 7 day period. Is there anyway I could get this corrected asap.
A. pending top up
B. transfer into account
C. transaction charged twice
D. atm support
Answer: C
Customer query: Can you please check if I was charged twice?
A. wrong exchange rate for cash withdrawal
B. transaction charged twice
C. cash withdrawal not recognised
D. unable to verify identity
Answer: B
Customer query: I have been charged twice
A. verify source of funds
B. exchange charge
C. transaction charged twice
D. card payment not recognised
Answer: C
Customer query: It appears that I am being double charged for some items that I have purchased this past week.  Please review and correct.
A. transaction charged twice
B. order physical card
C. top up by bank transfer charge
D. virtual card not working
Answer: A
Customer query: It looks like this week I was double charged for a couple things. Is there any way that you can look into this for me and return the double charged items back to my card?
A. pending transfer
B. cancel transfer
C. pin blocked
D. transaction charged twice
Answer: D
Customer query: I noticed after looking over my transactions that I have been charged twice from an earlier restaurant visit this week. Is it possible that one of these can be removed so I get the money back for the one that is not accurate?
A. unable to verify identity
B. card payment not recognised
C. transaction charged twice
D. exchange via app
Answer: C
Customer query: I think something may have happened that caused a charge to show up twice.
A. lost or stolen phone
B. lost or stolen card
C. transfer fee charged
D. transaction charged twice
Answer: D
Customer query: Why is there a transaction that shows multiple times?
A. transaction charged twice
B. verify my identity
C. exchange rate
D. exchange charge
Answer: A
Customer query: I see what looks like duplicate charges on account.
A. transaction charged twice
B. balance not updated after bank transfer
C. get physical card
D. card delivery estimate
Answer: A
Customer query: Why was I charged multiple times for the same thing?
A. transaction charged twice
B. card about to expire
C. pin blocked
D. top up limits
Answer: A
Customer query: I had a duplicate card and got charged twice. How do I resolve this?
A. exchange via app
B. lost or stolen card
C. transaction charged twice
D. age limit
Answer: C
Customer query: Hello. I checked my transactions and saw I was double charged on my card for a restaurant visit. I would like to get my money back.
A. pending card payment
B. why verify identity
C. country support
D. transaction charged twice
Answer: D
Customer query: Why am I being charged twice?
A. transaction charged twice
B. getting spare card
C. extra charge on statement
D. activate my card
Answer: A
Customer query: Transactions on my card look really weird. I've been charged twice for a couple things this week! Please check this and return the double charged ones.
A. contactless not working
B. transaction charged twice
C. supported cards and currencies
D. card payment wrong exchange rate
Answer: B
Customer query: Please check payments on my card. There is a duplicate and I only bought it once.
A. card arrival
B. transaction charged twice
C. declined card payment
D. disposable card limits
Answer: B
Customer query: More than one time this week, I have been charged more than once for the same transaction. Please correct the issue and refund the duplicate charges.
A. pending cash withdrawal
B. transaction charged twice
C. edit personal details
D. wrong exchange rate for cash withdrawal
Answer: B
Customer query: A transaction is repeated several times on my account.
A. supported cards and currencies
B. lost or stolen card
C. pending top up
D. transaction charged twice
Answer: D
Customer query: I've been charged more than once for the same transaction
A. extra charge on statement
B. edit personal details
C. transaction charged twice
D. top up by cash or cheque
Answer: C
Customer query: My card has been charged two separate times for a single transaction.
A. disposable card limits
B. lost or stolen card
C. transaction charged twice
D. wrong amount of cash received
Answer: C
Customer query: Can you explain why there is a payment showing twice?
A. edit personal details
B. transaction charged twice
C. apple pay or google pay
D. verify my identity
Answer: B
Customer query: Why have I been charged twice for the same transaction?
A. transaction charged twice
B. card payment wrong exchange rate
C. pin blocked
D. fiat currency support
Answer: A
Customer query: I see that I have been charged multiple times for the same transaction.
A. balance not updated after bank transfer
B. transaction charged twice
C. cash withdrawal charge
D. card acceptance
Answer: B
Customer query: I was double charged
A. transaction charged twice
B. fiat currency support
C. verify top up
D. compromised card
Answer: A
Customer query: I have multiple charges on the same transaction.
A. receiving money
B. transaction charged twice
C. order physical card
D. verify my identity
Answer: B
Customer query: Looks like my card payment was duplicated. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?
A. card delivery estimate
B. getting virtual card
C. terminate account
D. transaction charged twice
Answer: D
Customer query: I have a transaction that shows several times
A. unable to verify identity
B. receiving money
C. card linking
D. transaction charged twice
Answer: D
Customer query: I recently got charged twice from a restaurant that I was at this week and I would like for one of those payments to be removed from my account.
A. transaction charged twice
B. getting spare card
C. virtual card not working
D. compromised card
Answer: A
Customer query: There is more than one of the same transaction on my account.
A. cash withdrawal not recognised
B. transaction charged twice
C. wrong amount of cash received
D. exchange charge
Answer: B
Customer query: I have a duplicate payment showing
A. topping up by card
B. card swallowed
C. transaction charged twice
D. get physical card
Answer: C
Customer query: I made a payment that got charged twice instead of once.
A. balance not updated after bank transfer
B. exchange rate
C. lost or stolen card
D. transaction charged twice
Answer: D
Customer query: What are my remedies if I think I was charged twice for the same expense?
A. transaction charged twice
B. transfer into account
C. exchange via app
D. card not working
Answer: A
Customer query: Can I verify the source of my funds?
A. getting virtual card
B. verify source of funds
C. country support
D. card arrival
Answer: B
Customer query: I want information about the source of funds.
A. atm support
B. pending transfer
C. pending top up
D. verify source of funds
Answer: D
Customer query: Where are my funds being sourced from?
A. contactless not working
B. verify source of funds
C. balance not updated after cheque or cash deposit
D. beneficiary not allowed
Answer: B
Customer query: I would like to verify the source of my money
A. verify source of funds
B. transfer fee charged
C. card swallowed
D. cancel transfer
Answer: A
Customer query: where to funds come from
A. extra charge on statement
B. visa or mastercard
C. verify source of funds
D. wrong amount of cash received
Answer: C
Customer query: What is the source of my funds.
A. visa or mastercard
B. Refund not showing up
C. verify source of funds
D. receiving money
Answer: C
Customer query: I need to verify my source of funds
A. verify source of funds
B. card not working
C. pending top up
D. reverted card payment?
Answer: A
Customer query: I would like to see the source of my money.
A. pending cash withdrawal
B. top up reverted
C. verify source of funds
D. topping up by card
Answer: C
Customer query: Why do you need all this information about my Source of Funds?
A. declined cash withdrawal
B. verify source of funds
C. card arrival
D. disposable card limits
Answer: B
Customer query: How can I check the source of funds?
A. cash withdrawal charge
B. transfer timing
C. failed transfer
D. verify source of funds
Answer: D
Customer query: How can I tell where my funds came from?
A. verify source of funds
B. automatic top up
C. card acceptance
D. lost or stolen phone
Answer: A
Customer query: What is the source of my available funds?
A. verify source of funds
B. pending transfer
C. Refund not showing up
D. exchange charge
Answer: A
Customer query: Can I find the origination of my funds?
A. edit personal details
B. pin blocked
C. verify source of funds
D. reverted card payment?
Answer: C
Customer query: My source of funds need verified.
A. verify source of funds
B. disposable card limits
C. automatic top up
D. balance not updated after cheque or cash deposit
Answer: A
Customer query: What information do you need to verify my Source of Funds?
A. verify my identity
B. transfer timing
C. verify source of funds
D. exchange via app
Answer: C
Customer query: I need the source of my funds verified. How do I do this?
A. declined transfer
B. card payment wrong exchange rate
C. terminate account
D. verify source of funds
Answer: D
Customer query: I need my funds verified.
A. declined transfer
B. pending transfer
C. pending top up
D. verify source of funds
Answer: D
Customer query: Help me check where the funds came from.
A. wrong exchange rate for cash withdrawal
B. verify source of funds
C. contactless not working
D. card payment not recognised
Answer: B
Customer query: I want to know where the funds come from.
A. card payment fee charged
B. Refund not showing up
C. get disposable virtual card
D. verify source of funds
Answer: D
Customer query: What is the source of my money?
A. verify source of funds
B. lost or stolen phone
C. disposable card limits
D. exchange charge
Answer: A
Customer query: Where can I find the source of my available money?
A. disposable card limits
B. fiat currency support
C. verify source of funds
D. top up by bank transfer charge
Answer: C
Customer query: How can I lookup where funds came from?
A. verify source of funds
B. transfer fee charged
C. transaction charged twice
D. failed transfer
Answer: A
Customer query: Can I see that history on my funds and where they came from?
A. top up failed
B. declined cash withdrawal
C. verify source of funds
D. getting virtual card
Answer: C
Customer query: I have to verify the source of my funds
A. pin blocked
B. verify source of funds
C. transfer fee charged
D. extra charge on statement
Answer: B
Customer query: How can I view the source of my available funds?
A. cash withdrawal not recognised
B. get disposable virtual card
C. card about to expire
D. verify source of funds
Answer: D
Customer query: Why does my money come from?
A. card payment wrong exchange rate
B. card payment fee charged
C. card swallowed
D. verify source of funds
Answer: D
Customer query: I need to validate the source of my funds.
A. contactless not working
B. verify source of funds
C. exchange rate
D. transfer into account
Answer: B
Customer query: Where are my funds coming from? I need to know.
A. Refund not showing up
B. verify source of funds
C. why verify identity
D. extra charge on statement
Answer: B
Customer query: Where has my available money come from?
A. verify source of funds
B. card not working
C. top up by card charge
D. lost or stolen card
Answer: A
Customer query: Why do you need to know where my money is coming from?
A. failed transfer
B. country support
C. verify source of funds
D. cash withdrawal not recognised
Answer: C
Customer query: How can I see where my money comes from?
A. getting virtual card
B. card delivery estimate
C. exchange via app
D. verify source of funds
Answer: D
Customer query: How can I check the source for my funds?
A. failed transfer
B. balance not updated after cheque or cash deposit
C. unable to verify identity
D. verify source of funds
Answer: D
Customer query: Where can I see the source of my money?
A. get disposable virtual card
B. top up limits
C. balance not updated after cheque or cash deposit
D. verify source of funds
Answer: D
Customer query: what is source of my funds, need to verify
A. beneficiary not allowed
B. verify source of funds
C. virtual card not working
D. transaction charged twice
Answer: B
Customer query: Where do my funds come from?
A. card arrival
B. wrong exchange rate for cash withdrawal
C. verify source of funds
D. atm support
Answer: C
Customer query: How can I check the source of my fund?
A. card delivery estimate
B. verify source of funds
C. direct debit payment not recognised
D. card arrival
Answer: B
Customer query: How can I see my source of funds?
A. cash withdrawal charge
B. disposable card limits
C. get physical card
D. verify source of funds
Answer: D
Customer query: How do I become aware of where my funds come from?
A. lost or stolen phone
B. verify source of funds
C. beneficiary not allowed
D. top up reverted
Answer: B
Customer query: Where does all this money come from though?
A. disposable card limits
B. age limit
C. getting spare card
D. verify source of funds
Answer: D
Customer query: What do I need to do to verify the source of my funds?
A. exchange via app
B. supported cards and currencies
C. verify source of funds
D. transfer not received by recipient
Answer: C
Customer query: What is the number of days I have to wait for my Europe transfer?
A. transfer timing
B. card about to expire
C. top up by cash or cheque
D. extra charge on statement
Answer: A
Customer query: What is the wait time for a transfer from the US?
A. top up by cash or cheque
B. card swallowed
C. transfer timing
D. top up failed
Answer: C
Customer query: I need a fast transfer from China?  How fast will it be?
A. transfer timing
B. cancel transfer
C. card payment wrong exchange rate
D. top up reverted
Answer: A
Customer query: how soon will I see the transfer in my account?
A. card arrival
B. beneficiary not allowed
C. transfer timing
D. order physical card
Answer: C
Customer query: How many days does it take until funds are in my account?
A. verify my identity
B. transfer timing
C. card linking
D. transfer into account
Answer: B
Customer query: How long until my transfer goes through?
A. transfer timing
B. getting spare card
C. lost or stolen phone
D. declined card payment
Answer: A
Customer query: Do transfers from Europe take longer?
A. transfer timing
B. declined card payment
C. top up by bank transfer charge
D. verify top up
Answer: A
Customer query: What is the fastest that I can make a transfer?
A. transfer timing
B. card payment not recognised
C. top up limits
D. balance not updated after bank transfer
Answer: A
Customer query: how long dies it take for transfers to reflect on my balance
A. fiat currency support
B. transfer timing
C. top up by cash or cheque
D. age limit
Answer: B
Customer query: If I started the Bank transfer from Europe, how long will the process take to complete?
A. transfer into account
B. lost or stolen card
C. declined card payment
D. transfer timing
Answer: D
Customer query: How long until the money is in my account?
A. transfer timing
B. visa or mastercard
C. transfer fee charged
D. card about to expire
Answer: A
Customer query: When will a transfer reach my account?
A. cash withdrawal not recognised
B. transfer timing
C. fiat currency support
D. lost or stolen card
Answer: B
Customer query: When should I expect to see my transfer hit my account?
A. change pin
B. transfer timing
C. pending cash withdrawal
D. card acceptance
Answer: B
Customer query: Will my transfer immediately show up in my account?
A. transfer timing
B. card acceptance
C. cash withdrawal not recognised
D. apple pay or google pay
Answer: A
Customer query: If I need to do a quick transfer from China, how long should I expect the transfer to take?
A. topping up by card
B. top up limits
C. transfer timing
D. top up by cash or cheque
Answer: C
Customer query: When does the money get transferred to my account
A. card linking
B. pin blocked
C. transfer timing
D. balance not updated after bank transfer
Answer: C
Customer query: How long do i have to wait for a transfer to reach my account?
A. card linking
B. card about to expire
C. transfer timing
D. verify source of funds
Answer: C
Customer query: How long does it take for funds to come through the US to my account?
A. card not working
B. receiving money
C. transfer timing
D. card payment fee charged
Answer: C
Customer query: How long is my Europe transfer wait?
A. lost or stolen phone
B. age limit
C. extra charge on statement
D. transfer timing
Answer: D
Customer query: How many days does a transfer from the US take?
A. pending card payment
B. card about to expire
C. transfer timing
D. card payment fee charged
Answer: C
Customer query: How long do I have to wait for a transfer from the US?
A. disposable card limits
B. transfer timing
C. wrong amount of cash received
D. wrong exchange rate for cash withdrawal
Answer: B
Customer query: How long is the wait for a US transfer?
A. order physical card
B. transfer timing
C. pending transfer
D. balance not updated after cheque or cash deposit
Answer: B
Customer query: How many days until the money will be in my account?
A. exchange charge
B. transfer timing
C. verify my identity
D. balance not updated after cheque or cash deposit
Answer: B
Customer query: How long does it take for a transfer?
A. declined transfer
B. card acceptance
C. transfer timing
D. pending cash withdrawal
Answer: C
Customer query: What is the time frame for a transfer from the US?
A. topping up by card
B. wrong exchange rate for cash withdrawal
C. transfer timing
D. card not working
Answer: C
Customer query: when will i receive a US transfer
A. order physical card
B. transfer timing
C. card payment not recognised
D. exchange charge
Answer: B
Customer query: Approximately how long will an urgent transfer from China take?
A. receiving money
B. transfer timing
C. card about to expire
D. passcode forgotten
Answer: B
Customer query: I initiated a Bank transfer form Europe, how long will this take?
A. transfer timing
B. pending top up
C. top up limits
D. change pin
Answer: A
Customer query: How long does it take to process transfers from Europe?
A. transfer timing
B. top up by cash or cheque
C. disposable card limits
D. transaction charged twice
Answer: A
Customer query: How long does a funds transfer take from one back to another?
A. compromised card
B. transfer timing
C. lost or stolen phone
D. topping up by card
Answer: B
Customer query: What would the approximate delivery date be if I transferred something urgently to China?
A. disposable card limits
B. getting spare card
C. transfer timing
D. virtual card not working
Answer: C
Customer query: I have to transfer something to China as fast as I can. How long will it take to arrive in China?
A. atm support
B. cash withdrawal charge
C. country support
D. transfer timing
Answer: D
Customer query: How long to I have to wait for a transfer to reach my account?
A. transfer timing
B. terminate account
C. virtual card not working
D. change pin
Answer: A
Customer query: How long is it going to take for my funds to show in my account?
A. terminate account
B. reverted card payment?
C. transfer timing
D. card about to expire
Answer: C
Customer query: How long does a transfer take from the point it's sent, to the point it arrives in my account?
A. card delivery estimate
B. unable to verify identity
C. topping up by card
D. transfer timing
Answer: D
Customer query: How long will it take for the transfer to reach my account?
A. transfer timing
B. top up limits
C. topping up by card
D. terminate account
Answer: A
Customer query: If my transfer is from Europe how long will it take?
A. cancel transfer
B. verify top up
C. transfer timing
D. verify my identity
Answer: C
Customer query: There is an important thing from China that I need to transfer. Approximately how long will this take?
A. order physical card
B. visa or mastercard
C. transfer timing
D. card linking
Answer: C
Customer query: How long does a transfer take from china?
A. top up reverted
B. pending transfer
C. card swallowed
D. transfer timing
Answer: D
Customer query: When will money be available in my account?
A. top up reverted
B. visa or mastercard
C. lost or stolen card
D. transfer timing
Answer: D
Customer query: I think my card payment has been stopped
A. reverted card payment?
B. top up by card charge
C. why verify identity
D. top up by bank transfer charge
Answer: A
Customer query: My card payment was reverted.  Why?
A. reverted card payment?
B. transfer into account
C. wrong exchange rate for cash withdrawal
D. change pin
Answer: A
Customer query: the app reverted my payment
A. edit personal details
B. reverted card payment?
C. pending transfer
D. atm support
Answer: B
Customer query: My card payment was cancelled.
A. card payment wrong exchange rate
B. beneficiary not allowed
C. reverted card payment?
D. extra charge on statement
Answer: C
Customer query: Why was my payment cancelled?
A. declined cash withdrawal
B. card swallowed
C. reverted card payment?
D. fiat currency support
Answer: C
Customer query: I made a payment but the app reverted the payment.
A. change pin
B. transfer into account
C. pending cash withdrawal
D. reverted card payment?
Answer: D
Customer query: My payment was reverted by the app
A. change pin
B. apple pay or google pay
C. card payment fee charged
D. reverted card payment?
Answer: D
Customer query: Hello, My money went through for my purchase but now I got contacted from the seller noting that they didn't receive it. Then the money was returned to my account and I'm not sure why this occurred. So if you can resolve this issue please.
A. verify top up
B. declined card payment
C. reverted card payment?
D. card payment wrong exchange rate
Answer: C
Customer query: Please explain to me the circumstances in which my card payment would be reverted?
A. topping up by card
B. reverted card payment?
C. transfer timing
D. card payment fee charged
Answer: B
Customer query: Why has my card payment been cancelled?
A. verify top up
B. reverted card payment?
C. automatic top up
D. top up reverted
Answer: B
Customer query: What do I do if it says my card payment has been cancelled?
A. automatic top up
B. reverted card payment?
C. cancel transfer
D. atm support
Answer: B
Customer query: I'm not sure why my account has been refunded a payment for an item I've already received about 2 weeks ago. Can you please tell me what is going on?
A. transfer into account
B. card arrival
C. declined cash withdrawal
D. reverted card payment?
Answer: D
Customer query: My card is being declined for a purchase. I bought items before and the card worked. Do you know what the problem is?
A. card arrival
B. reverted card payment?
C. visa or mastercard
D. get physical card
Answer: B
Customer query: Can you tell my why my card payment has been reverted.
A. reverted card payment?
B. verify my identity
C. card linking
D. apple pay or google pay
Answer: A
Customer query: why did the app refuse to make an approved payment
A. balance not updated after bank transfer
B. transaction charged twice
C. reverted card payment?
D. automatic top up
Answer: C
Customer query: Do you know why my card payment was reverted?
A. reverted card payment?
B. top up by cash or cheque
C. supported cards and currencies
D. compromised card
Answer: A
Customer query: My credit card cancelled a payment for a purchase.
A. card payment not recognised
B. card swallowed
C. get physical card
D. reverted card payment?
Answer: D
Customer query: Why was my payment reversed?
A. reverted card payment?
B. receiving money
C. verify source of funds
D. order physical card
Answer: A
Customer query: I have a payment listed as cancelled.
A. top up by cash or cheque
B. reverted card payment?
C. declined transfer
D. transfer into account
Answer: B
Customer query: I think my card payment had been return
A. card linking
B. reverted card payment?
C. failed transfer
D. passcode forgotten
Answer: B
Customer query: I was contacted by a seller with a message that they never received my money. I am 100% sure it was taken from my account so I definitely need this sorted out soon.
A. top up by cash or cheque
B. verify top up
C. reverted card payment?
D. getting spare card
Answer: C
Customer query: what happens to the funds if a merchant refuses the payment
A. reverted card payment?
B. transfer fee charged
C. cash withdrawal not recognised
D. terminate account
Answer: A
Customer query: I am attempting to make a purchase online, but my card is not working.  I know there are funds available, is this an issue on the banks end?
A. declined card payment
B. reverted card payment?
C. fiat currency support
D. card payment wrong exchange rate
Answer: B
Customer query: Why was my card payment cancelled?
A. disposable card limits
B. reverted card payment?
C. passcode forgotten
D. wrong amount of cash received
Answer: B
Customer query: Why has my card payment been reverted?
A. reverted card payment?
B. transfer into account
C. visa or mastercard
D. compromised card
Answer: A
Customer query: There must be an issue, why has my card been cancelled?
A. get physical card
B. why verify identity
C. reverted card payment?
D. terminate account
Answer: C
Customer query: I bought something and the money appeared back into my account? Why?
A. lost or stolen card
B. virtual card not working
C. failed transfer
D. reverted card payment?
Answer: D
Customer query: My account shows the card payment cancelled.
A. Refund not showing up
B. balance not updated after cheque or cash deposit
C. get physical card
D. reverted card payment?
Answer: D
Customer query: I'm not sure why my card payment was cancelled, can you find out why?
A. reverted card payment?
B. unable to verify identity
C. balance not updated after cheque or cash deposit
D. activate my card
Answer: A
Customer query: What is the reason that my card payment was cancelled?
A. transfer into account
B. reverted card payment?
C. transfer not received by recipient
D. card not working
Answer: B
Customer query: Hi, I would like to file a claim for an inquiry. I am a frequent customer of the company in question and have never had any issue with my purchases, payments, or otherwise. However, the price deducted for an item I purchased a couple of weeks ago has been returned to my checking account. Was there an issue with my payment? The item has already been delivered to me.
A. card swallowed
B. reverted card payment?
C. terminate account
D. visa or mastercard
Answer: B
Customer query: Why was my card payment reverted?
A. virtual card not working
B. reverted card payment?
C. contactless not working
D. supported cards and currencies
Answer: B
Customer query: Why does the app revert a payment?
A. reverted card payment?
B. top up reverted
C. declined card payment
D. activate my card
Answer: A
Customer query: I did a payment but the app reverted it
A. getting virtual card
B. exchange via app
C. transfer timing
D. reverted card payment?
Answer: D
Customer query: What happens if a merchant doesn't accept a payment?
A. card acceptance
B. request refund
C. failed transfer
D. reverted card payment?
Answer: D
Customer query: There was a canceled payment for my card.
A. exchange charge
B. pending transfer
C. reverted card payment?
D. transaction charged twice
Answer: C
Customer query: My transaction to pay for an item was returned to my account.
A. compromised card
B. verify my identity
C. card acceptance
D. reverted card payment?
Answer: D
Customer query: Someone stopped my payment
A. reverted card payment?
B. pending top up
C. topping up by card
D. terminate account
Answer: A
Customer query: If my card payment is cancelled, what should I do?
A. declined card payment
B. top up by bank transfer charge
C. wrong amount of cash received
D. reverted card payment?
Answer: D
Customer query: Why has payment been returned?
A. card about to expire
B. declined transfer
C. reverted card payment?
D. card payment not recognised
Answer: C
Customer query: What kind of cash machines would allow me to change my PIN?
A. get disposable virtual card
B. activate my card
C. change pin
D. card about to expire
Answer: C
Customer query: Where do I change my PIN?
A. change pin
B. automatic top up
C. receiving money
D. card acceptance
Answer: A
Customer query: Is the bank the only place I can change my PIN>
A. visa or mastercard
B. country support
C. card payment not recognised
D. change pin
Answer: D
Customer query: If I am overseas, how do I change my pin?
A. top up by cash or cheque
B. change pin
C. pending cash withdrawal
D. why verify identity
Answer: B
Customer query: Can i change my PIN at the ATM?
A. wrong exchange rate for cash withdrawal
B. change pin
C. failed transfer
D. top up failed
Answer: B
Customer query: How might  I change my PIN?
A. transfer not received by recipient
B. fiat currency support
C. transfer into account
D. change pin
Answer: D
Customer query: I would like to change my PIN but I am not currently in the country.
A. change pin
B. card delivery estimate
C. pin blocked
D. reverted card payment?
Answer: A
Customer query: I would like to change my card PIN.
A. extra charge on statement
B. card linking
C. change pin
D. declined card payment
Answer: C
Customer query: I want to set a new PIN
A. get disposable virtual card
B. change pin
C. supported cards and currencies
D. atm support
Answer: B
Customer query: I desperately need to change my PIN, but I'm overseas on vacation right now. How can I do this?
A. top up failed
B. declined cash withdrawal
C. getting virtual card
D. change pin
Answer: D
Customer query: I need a new Pin how do I go about that?
A. change pin
B. exchange rate
C. top up failed
D. wrong exchange rate for cash withdrawal
Answer: A
Customer query: Is there a location near me that i can change my PIN?
A. visa or mastercard
B. card payment fee charged
C. disposable card limits
D. change pin
Answer: D
Customer query: In what ATM can I change my pin?
A. direct debit payment not recognised
B. transfer timing
C. country support
D. change pin
Answer: D
Customer query: I'd like to make a new PIN selection.
A. change pin
B. topping up by card
C. visa or mastercard
D. country support
Answer: A
Customer query: How do I set a new pin?
A. verify top up
B. card payment not recognised
C. card linking
D. change pin
Answer: D
Customer query: How do I update my PIN to a new number?
A. change pin
B. balance not updated after bank transfer
C. get physical card
D. country support
Answer: A
Customer query: How can I change my Tholepin ?
A. order physical card
B. change pin
C. getting spare card
D. exchange charge
Answer: B
Customer query: My new pin needs to be set.
A. change pin
B. card payment not recognised
C. verify source of funds
D. pending cash withdrawal
Answer: A
Customer query: I want to choose a different PIN.
A. top up failed
B. pending top up
C. change pin
D. cancel transfer
Answer: C
Customer query: I would like to change my pin.
A. cancel transfer
B. edit personal details
C. card swallowed
D. change pin
Answer: D
Customer query: Am I able to change my PIN at any cash machines?
A. top up by card charge
B. compromised card
C. transfer not received by recipient
D. change pin
Answer: D
Customer query: I am travelling for two more weeks but really need to change my PIN asap. What do I do?
A. change pin
B. card payment fee charged
C. card payment not recognised
D. compromised card
Answer: A
Customer query: I need to change my PIN. Can I do that at a cash machine?
A. cash withdrawal charge
B. atm support
C. change pin
D. declined card payment
Answer: C
Customer query: Do cash machines let me change my pin?
A. change pin
B. automatic top up
C. top up by bank transfer charge
D. declined cash withdrawal
Answer: A
Customer query: How do I change my PIN?
A. pending card payment
B. change pin
C. apple pay or google pay
D. cancel transfer
Answer: B
Customer query: I need to change my PIN.
A. unable to verify identity
B. card payment wrong exchange rate
C. change pin
D. apple pay or google pay
Answer: C
Customer query: May I receive a different card pin
A. visa or mastercard
B. change pin
C. card payment wrong exchange rate
D. virtual card not working
Answer: B
Customer query: What do I need to do to change my PIN?
A. card not working
B. change pin
C. disposable card limits
D. top up by cash or cheque
Answer: B
Customer query: Help me set up a new PIN?
A. wrong exchange rate for cash withdrawal
B. wrong amount of cash received
C. change pin
D. top up reverted
Answer: C
Customer query: Which cash machines will allow me to change my PIN?
A. disposable card limits
B. change pin
C. verify top up
D. card payment wrong exchange rate
Answer: B
Customer query: I am in Austria right now. I need to change my PIN ASAP, so can I still do this from here?
A. exchange charge
B. pending transfer
C. change pin
D. extra charge on statement
Answer: C
Customer query: Where can I find instructions to change my PIN?
A. card payment wrong exchange rate
B. pending card payment
C. change pin
D. pending transfer
Answer: C
Customer query: I need to change my pin but I am on the road.
A. edit personal details
B. change pin
C. card payment not recognised
D. cancel transfer
Answer: B
Customer query: How do I update the PIN on my account?
A. visa or mastercard
B. change pin
C. receiving money
D. pending top up
Answer: B
Customer query: I need a new PIN.
A. card arrival
B. pending top up
C. change pin
D. exchange charge
Answer: C
Customer query: Show me how to change my pin?
A. pending cash withdrawal
B. card swallowed
C. verify my identity
D. change pin
Answer: D
Customer query: Please tell me which cash machines will allow me to change my pin.
A. cash withdrawal charge
B. change pin
C. topping up by card
D. getting virtual card
Answer: B
Customer query: What steps do I need to take to change my card PIN?
A. getting virtual card
B. change pin
C. pending transfer
D. fiat currency support
Answer: B
Customer query: How to change the PIN on my card?
A. change pin
B. unable to verify identity
C. card arrival
D. beneficiary not allowed
Answer: A
Customer query: How can I change the PIN?  Do I have to go to a real bank?
A. age limit
B. pending transfer
C. pin blocked
D. change pin
Answer: D
Customer query: I've tried numerous times to submit a transfer of funds. Why isn't it going through?
A. card delivery estimate
B. beneficiary not allowed
C. verify my identity
D. order physical card
Answer: B
Customer query: I've transferred money before without issue but now I am encountering an error stating that it isn't possible. Why is that?
A. passcode forgotten
B. beneficiary not allowed
C. declined card payment
D. transfer into account
Answer: B
Customer query: I am not able to do a transfer to an account
A. wrong exchange rate for cash withdrawal
B. beneficiary not allowed
C. pending cash withdrawal
D. get disposable virtual card
Answer: B
Customer query: I was unable to make a transfer to another account.
A. fiat currency support
B. beneficiary not allowed
C. card delivery estimate
D. extra charge on statement
Answer: B
Customer query: I had a transfer blocked
A. card about to expire
B. beneficiary not allowed
C. card linking
D. top up failed
Answer: B
Customer query: Can you please help me with this exchange?  I am trying to get crypto and the app won't let me.
A. country support
B. cancel transfer
C. getting virtual card
D. beneficiary not allowed
Answer: D
Customer query: How do I do a successful transfer to an account?
A. transfer fee charged
B. beneficiary not allowed
C. card linking
D. topping up by card
Answer: B
Customer query: Why did I get a message saying that my transfer is not possible?  I have done this before no problem.  Please fix.
A. lost or stolen phone
B. beneficiary not allowed
C. cash withdrawal not recognised
D. reverted card payment?
Answer: B
Customer query: Hey I want to buy some crypto but the app doesn't allow me to! What's the issue, I really want to exchange this
A. cash withdrawal not recognised
B. beneficiary not allowed
C. change pin
D. card swallowed
Answer: B
Customer query: I tried to transfer money but it said it wasn't possible? I've done this before and it worked why isn't it working now?
A. beneficiary not allowed
B. declined cash withdrawal
C. country support
D. lost or stolen phone
Answer: A
Customer query: Why can't I transfer to a beneficiary?
A. beneficiary not allowed
B. change pin
C. transfer not received by recipient
D. card payment not recognised
Answer: A
Customer query: I am having problems transferring to a beneficiary.
A. cash withdrawal charge
B. failed transfer
C. beneficiary not allowed
D. card not working
Answer: C
Customer query: What's the deal with no cryptocurrency on your app?
A. beneficiary not allowed
B. top up limits
C. change pin
D. request refund
Answer: A
Customer query: Why isn't my transfer not going through? I keep getting an error message.
A. beneficiary not allowed
B. virtual card not working
C. unable to verify identity
D. transfer not received by recipient
Answer: A
Customer query: What are the rules for transferring to a beneficiary?
A. visa or mastercard
B. automatic top up
C. card payment not recognised
D. beneficiary not allowed
Answer: D
Customer query: Can I transfer money to a beneficiery?
A. transaction charged twice
B. card acceptance
C. beneficiary not allowed
D. top up failed
Answer: C
Customer query: I have tried transferring money numerous times.  All I keep getting is an error message.  Can you tell me what is going on and how this van be fixed?
A. wrong exchange rate for cash withdrawal
B. beneficiary not allowed
C. declined cash withdrawal
D. top up by cash or cheque
Answer: B
Customer query: I have a cryptocurrency exchange that won't go through. Please help me process it.
A. cancel transfer
B. card payment wrong exchange rate
C. verify source of funds
D. beneficiary not allowed
Answer: D
Customer query: Why wasn't I able to transfer to another account?
A. card arrival
B. cash withdrawal not recognised
C. balance not updated after bank transfer
D. beneficiary not allowed
Answer: D
Customer query: The money would not transfer to a beneficiary.
A. why verify identity
B. compromised card
C. beneficiary not allowed
D. Refund not showing up
Answer: C
Customer query: How come I'm not allowed to transfer funds right now? I just keep getting an error message.
A. beneficiary not allowed
B. declined transfer
C. wrong amount of cash received
D. verify source of funds
Answer: A
Customer query: I couldn't do a transfer to an account
A. beneficiary not allowed
B. compromised card
C. pin blocked
D. cancel transfer
Answer: A
Customer query: A transfer to an account was not allowed
A. request refund
B. direct debit payment not recognised
C. transfer fee charged
D. beneficiary not allowed
Answer: D
Customer query: Why did I receive an error message saying that my transfer was not possible?
A. request refund
B. card acceptance
C. country support
D. beneficiary not allowed
Answer: D
Customer query: Explain why I can't do a transfer to a beneficiary.
A. cancel transfer
B. beneficiary not allowed
C. declined cash withdrawal
D. compromised card
Answer: B
Customer query: My transfer to beneficiary didn't go through
A. beneficiary not allowed
B. change pin
C. cash withdrawal charge
D. top up by card charge
Answer: A
Customer query: Why isn't my transfer going through? I get a message saying it's not possible. I've had no issues in the past.
A. top up by card charge
B. Refund not showing up
C. beneficiary not allowed
D. age limit
Answer: C
Customer query: I couldn't make a transfer to a beneficiary!
A. beneficiary not allowed
B. cash withdrawal not recognised
C. exchange rate
D. transfer fee charged
Answer: A
Customer query: My beneficiary has been denied, is this normal?
A. card not working
B. declined cash withdrawal
C. beneficiary not allowed
D. top up failed
Answer: C
Customer query: I am trying to exchange crypto and it's not working. Tell me how to fix this.
A. activate my card
B. top up failed
C. beneficiary not allowed
D. exchange charge
Answer: C
Customer query: The account transfer I was trying to do failed.
A. beneficiary not allowed
B. card arrival
C. transfer timing
D. virtual card not working
Answer: A