aveni-ai/aveni-bench-banking77 huggingface dataset:
Customer query: My beneficiary is not allowed, please may I have answer as to why this is?
A. beneficiary not allowed
B. country support
C. virtual card not working
D. card acceptance
Answer: A
Customer query: Why couldn't I do a transfer to a beneficiary?
A. terminate account
B. virtual card not working
C. beneficiary not allowed
D. declined card payment
Answer: C
Customer query: Why would i not be able to do a transfer to a beneficiary?
A. beneficiary not allowed
B. pending card payment
C. Refund not showing up
D. compromised card
Answer: A
Customer query: I want to transfer money to a beneficiery. Why can't I?
A. beneficiary not allowed
B. visa or mastercard
C. transfer not received by recipient
D. reverted card payment?
Answer: A
Customer query: Can you help with a transfer to an account
A. beneficiary not allowed
B. transaction charged twice
C. lost or stolen card
D. change pin
Answer: A
Customer query: why isnt my account allowing transfers
A. passcode forgotten
B. card payment fee charged
C. disposable card limits
D. beneficiary not allowed
Answer: D
Customer query: I want to buy cryptocurrency, but your app doesn't let me. Why?
A. card acceptance
B. beneficiary not allowed
C. declined card payment
D. Refund not showing up
Answer: B
Customer query: i tried to make a transfer to a beneficiary and it didn't go through
A. passcode forgotten
B. top up failed
C. beneficiary not allowed
D. automatic top up
Answer: C
Customer query: Why was a transfer to an account not allowed?
A. beneficiary not allowed
B. card acceptance
C. declined card payment
D. wrong exchange rate for cash withdrawal
Answer: A
Customer query: When I made a transfer, there was a fee.  Why?
A. request refund
B. transfer fee charged
C. getting virtual card
D. order physical card
Answer: B
Customer query: I was charged a fee for my transfer.
A. extra charge on statement
B. card payment not recognised
C. transfer fee charged
D. top up limits
Answer: C
Customer query: Is there a reason I was charged a fee to transfer?
A. card delivery estimate
B. transfer fee charged
C. transfer into account
D. card payment wrong exchange rate
Answer: B
Customer query: Why was a charged just for transferring?
A. supported cards and currencies
B. transfer fee charged
C. reverted card payment?
D. declined cash withdrawal
Answer: B
Customer query: I had to pay in order to do a transfer
A. verify top up
B. declined card payment
C. transfer fee charged
D. declined transfer
Answer: C
Customer query: What is the transfer fee charge?
A. lost or stolen card
B. reverted card payment?
C. transfer fee charged
D. transaction charged twice
Answer: C
Customer query: Why was I charged extra for transferring money?
A. transfer fee charged
B. getting virtual card
C. receiving money
D. getting spare card
Answer: A
Customer query: im not paying this transfer fee
A. transfer fee charged
B. edit personal details
C. wrong amount of cash received
D. verify my identity
Answer: A
Customer query: I am being charged a transfer fee aren't they free?
A. getting virtual card
B. fiat currency support
C. wrong exchange rate for cash withdrawal
D. transfer fee charged
Answer: D
Customer query: What is the maximum I can transfer before I incur fees?
A. transfer fee charged
B. reverted card payment?
C. balance not updated after bank transfer
D. passcode forgotten
Answer: A
Customer query: I got 2 transfer fees and I thought transfers were free.
A. transfer fee charged
B. verify source of funds
C. compromised card
D. age limit
Answer: A
Customer query: Why am I being charged a fee for transferring money?
A. card not working
B. terminate account
C. card arrival
D. transfer fee charged
Answer: D
Customer query: Do charge fees for transfers?
A. fiat currency support
B. pin blocked
C. transfer fee charged
D. pending top up
Answer: C
Customer query: I recently got a new place while I'm staying abroad and have been using this account to manage payments, but suddenly I am seeing fees increase. Where are these additional fees coming from?
A. country support
B. transfer fee charged
C. transfer timing
D. card payment wrong exchange rate
Answer: B
Customer query: Hi,  Please help me, as i have transferred some amount but receiver did not get the same amount. He received a bit less. Due to this again i need to transfer the difference.   I have transferred money but beneficiary's account is credited with less amount. Now i have transfer the difference of the amount. I think there is some issue, could you please look into this.
A. card arrival
B. transfer fee charged
C. disposable card limits
D. verify source of funds
Answer: B
Customer query: Why did I get charged for something I bought online? Even though it was international, I thought it would be covered.
A. card payment not recognised
B. request refund
C. transfer fee charged
D. extra charge on statement
Answer: C
Customer query: Why were there additional charges when transferring?
A. transfer fee charged
B. top up reverted
C. balance not updated after cheque or cash deposit
D. exchange rate
Answer: A
Customer query: I was charged more when I transferred!
A. transfer into account
B. top up reverted
C. visa or mastercard
D. transfer fee charged
Answer: D
Customer query: Is there a transfer fee?
A. pending top up
B. transfer into account
C. transfer fee charged
D. Refund not showing up
Answer: C
Customer query: I'm not sure why I was charged an extra fee for transferring funds.
A. virtual card not working
B. transfer fee charged
C. cash withdrawal not recognised
D. balance not updated after cheque or cash deposit
Answer: B
Customer query: I thought transfers were free, why was I charged a fee?
A. top up by bank transfer charge
B. transfer fee charged
C. extra charge on statement
D. lost or stolen card
Answer: B
Customer query: My receipt shows an extra charge on my transfer, why is this?
A. age limit
B. balance not updated after bank transfer
C. direct debit payment not recognised
D. transfer fee charged
Answer: D
Customer query: I was charged a fee when making this transfer, and I don't think I should have been!
A. transfer into account
B. transfer fee charged
C. exchange rate
D. edit personal details
Answer: B
Customer query: I sent out money, but was charged extra for transferring. Why?
A. top up limits
B. exchange charge
C. balance not updated after bank transfer
D. transfer fee charged
Answer: D
Customer query: Why am I seeing a transfer fee?
A. balance not updated after bank transfer
B. transfer fee charged
C. top up by card charge
D. declined card payment
Answer: B
Customer query: There was an extra charge when I made a transfer.
A. wrong amount of cash received
B. verify my identity
C. transfer fee charged
D. reverted card payment?
Answer: C
Customer query: I need someone to alert me as to what's going on. I had transferred an amount but the receiver is saying that the amount is somewhat less than what I sent over. I now have to make another transfer to make up the difference.
A. lost or stolen phone
B. top up failed
C. transfer fee charged
D. disposable card limits
Answer: C
Customer query: I was charge a fee for my transfer, why?
A. extra charge on statement
B. transfer fee charged
C. pending cash withdrawal
D. atm support
Answer: B
Customer query: Why was there a fee for my transfer?
A. top up limits
B. transfer into account
C. transfer fee charged
D. request refund
Answer: C
Customer query: Why was my transfer charged fees?
A. transfer fee charged
B. top up by bank transfer charge
C. card payment wrong exchange rate
D. reverted card payment?
Answer: A
Customer query: Is there supposed to be a fee for the transfer I made?
A. top up by cash or cheque
B. transfer fee charged
C. exchange charge
D. edit personal details
Answer: B
Customer query: In the past month I often used this account to manage payments for my new holiday villa. Now all of a sudden your fees have increased exorbitantly! Don't you have a rewards programme for frequent users?
A. transfer into account
B. exchange charge
C. transfer fee charged
D. supported cards and currencies
Answer: C
Customer query: Why was I charged a fee for a transfer?
A. getting virtual card
B. verify top up
C. transfer fee charged
D. request refund
Answer: C
Customer query: What extra charges are there?
A. balance not updated after cheque or cash deposit
B. supported cards and currencies
C. transfer fee charged
D. beneficiary not allowed
Answer: C
Customer query: I know that I am able to make transfers for free.  That was something that I valued.  After I bought something online from abroad I noticed that I got charged a fee?  What is this and can it be removed?
A. top up failed
B. getting virtual card
C. transfer fee charged
D. card payment wrong exchange rate
Answer: C
Customer query: I transferred money and was charged and want to know why.
A. receiving money
B. transfer fee charged
C. cash withdrawal charge
D. failed transfer
Answer: B
Customer query: I was charged for something I didn't expect
A. card acceptance
B. passcode forgotten
C. cash withdrawal charge
D. transfer fee charged
Answer: D
Customer query: I purchased some makeup through a site in China, and I was under the impression that when I make transfers there is no fee.  Why am I seeing this fee now?  I am not happy about this at all.
A. extra charge on statement
B. transfer fee charged
C. pending top up
D. cash withdrawal charge
Answer: B
Customer query: I got charged and extra fee when I transferred money so why was I charged?
A. verify top up
B. transfer fee charged
C. age limit
D. top up by cash or cheque
Answer: B
Customer query: Can you explain the transfer fee to me?
A. exchange charge
B. pin blocked
C. transfer fee charged
D. pending top up
Answer: C
Customer query: Will salary be received through this?
A. why verify identity
B. receiving money
C. top up by card charge
D. supported cards and currencies
Answer: B
Customer query: How can I get paid in a different currency?
A. pending top up
B. top up by bank transfer charge
C. visa or mastercard
D. receiving money
Answer: D
Customer query: Can I receive my salary in a currency other than what it is deposited in?
A. receiving money
B. card about to expire
C. terminate account
D. top up failed
Answer: A
Customer query: Can I get my salary through this?
A. request refund
B. getting spare card
C. receiving money
D. top up reverted
Answer: C
Customer query: How can someone send me money?
A. card swallowed
B. beneficiary not allowed
C. receiving money
D. verify my identity
Answer: C
Customer query: Is there a problem with receiving my salary in GBP?
A. receiving money
B. top up failed
C. verify my identity
D. wrong amount of cash received
Answer: A
Customer query: Do I need to choose GBP to get my salary deposited properly?
A. terminate account
B. balance not updated after bank transfer
C. receiving money
D. automatic top up
Answer: C
Customer query: I get paid in GBP. Should I configure this and if so, where?
A. country support
B. card payment wrong exchange rate
C. receiving money
D. card not working
Answer: C
Customer query: Is it possible for me to get money out in a different currency?
A. failed transfer
B. topping up by card
C. receiving money
D. declined transfer
Answer: C
Customer query: Can I use this to receive my salary?
A. receiving money
B. card payment wrong exchange rate
C. activate my card
D. top up by bank transfer charge
Answer: A
Customer query: My salary is received in the form of GBP. Do I need to do anything specific to configure this?
A. wrong exchange rate for cash withdrawal
B. receiving money
C. exchange charge
D. get disposable virtual card
Answer: B
Customer query: How do people send me money?
A. request refund
B. card about to expire
C. activate my card
D. receiving money
Answer: D
Customer query: Is GBP a supported currency?
A. top up by cash or cheque
B. card about to expire
C. receiving money
D. transfer fee charged
Answer: C
Customer query: Do I need to establish I am paid in GBP before a transfer?
A. pending card payment
B. top up reverted
C. receiving money
D. disposable card limits
Answer: C
Customer query: Salary in GBP has been received, does it need to be configured elsewhere?
A. declined card payment
B. lost or stolen card
C. exchange via app
D. receiving money
Answer: D
Customer query: How do i get my salary in the account?
A. Refund not showing up
B. receiving money
C. getting spare card
D. card not working
Answer: B
Customer query: What are the ways for others to transfer me money?
A. exchange charge
B. apple pay or google pay
C. receiving money
D. fiat currency support
Answer: C
Customer query: What different ways are there for someone to send me money?
A. card linking
B. receiving money
C. top up by bank transfer charge
D. exchange charge
Answer: B
Customer query: What do I need to do to transfer my paycheck to my account?
A. virtual card not working
B. receiving money
C. extra charge on statement
D. top up limits
Answer: B
Customer query: How can my friend send me money?
A. activate my card
B. card arrival
C. receiving money
D. pending card payment
Answer: C
Customer query: Can I directly transfer my salary onto here?
A. receiving money
B. top up by bank transfer charge
C. card payment wrong exchange rate
D. exchange charge
Answer: A
Customer query: Can this be used to receive my salary?
A. Refund not showing up
B. why verify identity
C. reverted card payment?
D. receiving money
Answer: D
Customer query: Is it possible to deposit money in GBP?
A. pending cash withdrawal
B. receiving money
C. card delivery estimate
D. verify source of funds
Answer: B
Customer query: I received my salary in GBP. How do I change this to my currency?
A. request refund
B. receiving money
C. card delivery estimate
D. order physical card
Answer: B
Customer query: How can my friend transfer money to me?
A. verify top up
B. receiving money
C. country support
D. getting virtual card
Answer: B
Customer query: Can my friends send me money?
A. declined transfer
B. transfer into account
C. exchange rate
D. receiving money
Answer: D
Customer query: How do I deposit my paycheck to this account?
A. atm support
B. getting virtual card
C. receiving money
D. direct debit payment not recognised
Answer: C
Customer query: Can I use this account to receive my salary?
A. receiving money
B. card delivery estimate
C. virtual card not working
D. pending transfer
Answer: A
Customer query: Can i deposit my salary to this account?
A. receiving money
B. request refund
C. top up by cash or cheque
D. country support
Answer: A
Customer query: How do I get my salary through this account?
A. lost or stolen phone
B. declined card payment
C. top up reverted
D. receiving money
Answer: D
Customer query: What if I need my salary in a different currency?
A. receiving money
B. card about to expire
C. exchange charge
D. balance not updated after cheque or cash deposit
Answer: A
Customer query: I receive my salary in GBP. Do I need to configure this somehwere?
A. receiving money
B. fiat currency support
C. getting virtual card
D. balance not updated after bank transfer
Answer: A
Customer query: Do you know if I can use this for my salary?
A. apple pay or google pay
B. supported cards and currencies
C. pending top up
D. receiving money
Answer: D
Customer query: How do I get my paycheck through this?
A. top up by card charge
B. receiving money
C. lost or stolen phone
D. automatic top up
Answer: B
Customer query: can I transfer my salary if it's in a different currency?
A. pin blocked
B. pending top up
C. receiving money
D. fiat currency support
Answer: C
Customer query: Can I get paid in a different currency?
A. pending top up
B. getting spare card
C. receiving money
D. transaction charged twice
Answer: C
Customer query: Is my salary eligible for this?
A. edit personal details
B. receiving money
C. lost or stolen card
D. get physical card
Answer: B
Customer query: My salary is in GBP; how can I note this in the app?
A. cancel transfer
B. top up by card charge
C. card not working
D. receiving money
Answer: D
Customer query: Can I get paid in another currency?
A. card not working
B. card about to expire
C. receiving money
D. country support
Answer: C
Customer query: Can I get my paycheck through here?
A. card arrival
B. lost or stolen phone
C. direct debit payment not recognised
D. receiving money
Answer: D
Customer query: dont understand why transfer failed
A. exchange rate
B. beneficiary not allowed
C. activate my card
D. failed transfer
Answer: D
Customer query: Please help me make a transfer. I keep receiving an error and I'm trying to make the initial mortgage payment for a flat I'm buying. What is the deal here?
A. verify top up
B. failed transfer
C. cash withdrawal charge
D. country support
Answer: B
Customer query: My transfer didn't work
A. transaction charged twice
B. pending transfer
C. card payment not recognised
D. failed transfer
Answer: D
Customer query: Fix your system. I can't make transfers, I've tried like 5 times already.
A. failed transfer
B. Refund not showing up
C. top up by card charge
D. verify my identity
Answer: A
Customer query: Tell me why my transfer failed!
A. order physical card
B. failed transfer
C. card swallowed
D. card acceptance
Answer: B
Customer query: My transfer did not go through.
A. lost or stolen phone
B. failed transfer
C. top up by cash or cheque
D. Refund not showing up
Answer: B
Customer query: Why was I not able to complete a transfer?
A. topping up by card
B. reverted card payment?
C. unable to verify identity
D. failed transfer
Answer: D
Customer query: Can you help me figure out what's happening? I'm trying to transfer money to a friend but it keeps getting returned. I'm not sure what i'm doing wrong.
A. pending transfer
B. exchange via app
C. order physical card
D. failed transfer
Answer: D
Customer query: Why did my transfer not go through?
A. failed transfer
B. cash withdrawal charge
C. transfer fee charged
D. passcode forgotten
Answer: A
Customer query: My transfer didn't go through.
A. beneficiary not allowed
B. getting spare card
C. failed transfer
D. card linking
Answer: C
Customer query: I could not get my transfer to happen correctly and was wondering why?
A. pending card payment
B. apple pay or google pay
C. failed transfer
D. declined transfer
Answer: C
Customer query: how come my transfer didn't work
A. get disposable virtual card
B. lost or stolen phone
C. top up failed
D. failed transfer
Answer: D
Customer query: I transferred my funds, why did it not go through?
A. top up by card charge
B. card not working
C. get physical card
D. failed transfer
Answer: D
Customer query: Why has my transfer failed?
A. failed transfer
B. declined cash withdrawal
C. activate my card
D. why verify identity
Answer: A
Customer query: Why did my transfer fail?
A. transaction charged twice
B. age limit
C. failed transfer
D. get physical card
Answer: C
Customer query: Why hasn't my transfer been made?
A. failed transfer
B. pending card payment
C. activate my card
D. change pin
Answer: A
Customer query: My transfer will not go through.
A. transfer timing
B. card payment wrong exchange rate
C. declined cash withdrawal
D. failed transfer
Answer: D
Customer query: My transfer keeps failing and I just want to transfer the money can you please make it work?
A. card arrival
B. card about to expire
C. top up limits
D. failed transfer
Answer: D
Customer query: The transfer keeps failing , I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, Would you please check the issue ?
A. failed transfer
B. verify source of funds
C. card not working
D. compromised card
Answer: A
Customer query: Why would a transfer fail?
A. failed transfer
B. card not working
C. pending card payment
D. lost or stolen phone
Answer: A
Customer query: What are your policies for card transfers?
A. card arrival
B. order physical card
C. failed transfer
D. pending card payment
Answer: C
Customer query: Is the system down? I've been trying to do a transfer and have failed?
A. card not working
B. failed transfer
C. pending top up
D. cash withdrawal not recognised
Answer: B
Customer query: I tried to make a transfer but it failed
A. disposable card limits
B. failed transfer
C. card acceptance
D. lost or stolen phone
Answer: B
Customer query: Why couldn't I complete a transfer?
A. exchange charge
B. failed transfer
C. cash withdrawal not recognised
D. lost or stolen phone
Answer: B
Customer query: My transfer appeared not to work.
A. declined cash withdrawal
B. failed transfer
C. get physical card
D. Refund not showing up
Answer: B
Customer query: What is stopping my money from transferring?
A. unable to verify identity
B. top up by bank transfer charge
C. failed transfer
D. cash withdrawal not recognised
Answer: C
Customer query: Hi, I'm buying a flat and I'm trying to get my mortgage to go though. Every time I check I simply get an error message. Is there any way you can help me get this money transferred over. Thanks!
A. disposable card limits
B. why verify identity
C. failed transfer
D. transfer not received by recipient
Answer: C
Customer query: My attempted transfer failed.
A. transfer timing
B. apple pay or google pay
C. pin blocked
D. failed transfer
Answer: D
Customer query: I can not seem to make a successful transfer, can you tell me what I'm doing wrong?
A. declined card payment
B. failed transfer
C. cash withdrawal charge
D. Refund not showing up
Answer: B
Customer query: Please help me as i am continuously facing the issue in transferring money to my friends, as all my transactions are getting failed.
A. failed transfer
B. getting virtual card
C. change pin
D. top up by card charge
Answer: A
Customer query: I am trying to make a transfer and am unsuccessful, can you please tell me why?
A. unable to verify identity
B. request refund
C. failed transfer
D. card payment fee charged
Answer: C
Customer query: My transfer did not seem to work.
A. wrong exchange rate for cash withdrawal
B. passcode forgotten
C. failed transfer
D. getting spare card
Answer: C
Customer query: I've now been trying to do a really standard transfer 5 times already. What's going on, is your system broken or something?!
A. card about to expire
B. unable to verify identity
C. balance not updated after bank transfer
D. failed transfer
Answer: D
Customer query: help me with my transfer
A. failed transfer
B. apple pay or google pay
C. order physical card
D. direct debit payment not recognised
Answer: A
Customer query: Says my transfer can't be completed?
A. visa or mastercard
B. wrong amount of cash received
C. request refund
D. failed transfer
Answer: D
Customer query: can you tell me why my transfer failed?
A. failed transfer
B. balance not updated after cheque or cash deposit
C. Refund not showing up
D. extra charge on statement
Answer: A
Customer query: Why didn't my transfer go through?
A. contactless not working
B. failed transfer
C. transfer timing
D. pending top up
Answer: B
Customer query: I've attempted to do a very standard transfer and have tried 5 times at this point. Can you tell me what the issue is? Is the system down?
A. fiat currency support
B. failed transfer
C. atm support
D. transaction charged twice
Answer: B
Customer query: Can you provide a reason as to why my transfer did not work?
A. fiat currency support
B. beneficiary not allowed
C. failed transfer
D. verify top up
Answer: C
Customer query: I tried to transfer money and it did not work.
A. failed transfer
B. verify my identity
C. pending cash withdrawal
D. fiat currency support
Answer: A
Customer query: Can I do a bank transfer to put additional money in my account because I am out of money?
A. exchange charge
B. virtual card not working
C. lost or stolen phone
D. transfer into account
Answer: D
Customer query: I'm out of money, can I add money with my bank?
A. pending card payment
B. transfer into account
C. lost or stolen card
D. compromised card
Answer: B
Customer query: How do I go forth on transferring money into my account?
A. transfer into account
B. declined cash withdrawal
C. exchange via app
D. cancel transfer
Answer: A
Customer query: I don't understand how to top up my account, can you please explain the process?
A. transfer into account
B. country support
C. verify my identity
D. getting virtual card
Answer: A
Customer query: I don't understand the money transfer process.
A. lost or stolen card
B. transfer into account
C. get physical card
D. compromised card
Answer: B
Customer query: I need to transfer money into my account, how do I go about doing this?
A. virtual card not working
B. card about to expire
C. balance not updated after cheque or cash deposit
D. transfer into account
Answer: D
Customer query: What do I need to do to transfer money into my account?
A. transfer into account
B. Refund not showing up
C. request refund
D. top up failed
Answer: A
Customer query: I don't know what to do. Should I transfer funds. My account is out of money.
A. card swallowed
B. card payment not recognised
C. exchange rate
D. transfer into account
Answer: D
Customer query: Can I add funds to the card directly from my bank account?
A. activate my card
B. pending top up
C. card linking
D. transfer into account
Answer: D
Customer query: How does tranferring money into my account work?
A. automatic top up
B. direct debit payment not recognised
C. top up failed
D. transfer into account
Answer: D
Customer query: I NEED TO KNOW HOW TO TRANSFER MONEY INTO MY BANK ACCOUNT. PLEASE HELP
A. transfer into account
B. top up by card charge
C. reverted card payment?
D. card arrival
Answer: A
Customer query: I would like to transfer some money from my other bank account into this one.
A. transfer into account
B. country support
C. card payment fee charged
D. declined transfer
Answer: A
Customer query: When I want to transfer money to my account, how can I do that?
A. top up failed
B. receiving money
C. transfer into account
D. change pin
Answer: C
Customer query: I need to transfer funds into my account. How can I do this?
A. transfer into account
B. getting spare card
C. request refund
D. transfer not received by recipient
Answer: A
Customer query: What are the steps I follow to transfer money into my account?
A. transfer into account
B. extra charge on statement
C. passcode forgotten
D. compromised card
Answer: A
Customer query: How can I transfer funds from my bank to my top up account?
A. transfer not received by recipient
B. extra charge on statement
C. transfer into account
D. balance not updated after cheque or cash deposit
Answer: C
Customer query: I want to top my account by using a bank transfer. How would that work?
A. virtual card not working
B. pending top up
C. getting virtual card
D. transfer into account
Answer: D
Customer query: How to I transfer my funds into my account?
A. unable to verify identity
B. edit personal details
C. transfer into account
D. direct debit payment not recognised
Answer: C
Customer query: How do I top up my card?
A. order physical card
B. beneficiary not allowed
C. transfer into account
D. edit personal details
Answer: C
Customer query: How can I transfer money from an outside bank?
A. compromised card
B. transfer into account
C. top up reverted
D. atm support
Answer: B
Customer query: How can I fund my top-up account using my bank account?
A. Refund not showing up
B. transfer into account
C. card payment not recognised
D. card delivery estimate
Answer: B
Customer query: What methods can I use to add money to my account?
A. lost or stolen phone
B. transfer into account
C. lost or stolen card
D. pending transfer
Answer: B
Customer query: I would like to use the bank transfer feature, but I can't find it. Can you please give me the details?
A. direct debit payment not recognised
B. verify source of funds
C. card arrival
D. transfer into account
Answer: D
Customer query: How can I perform a dual money transferring from one account to another?
A. supported cards and currencies
B. pending top up
C. transfer into account
D. getting spare card
Answer: C
Customer query: CAN YOU EXPLAIN HOW TO TRANSFER MONEY INTO MY  ACCOUNT FOR ME?
A. cash withdrawal not recognised
B. lost or stolen card
C. order physical card
D. transfer into account
Answer: D
Customer query: I need to bank account transfer from another account into this one, what is the easiest way that can be done, and what information do i need?
A. transfer into account
B. balance not updated after bank transfer
C. pending cash withdrawal
D. edit personal details
Answer: A
Customer query: How do I transfer money to my account?
A. failed transfer
B. transfer into account
C. declined card payment
D. unable to verify identity
Answer: B
Customer query: How do I send my account money through transfer?
A. transfer into account
B. Refund not showing up
C. failed transfer
D. verify my identity
Answer: A
Customer query: How do I do an international transfer?
A. transfer into account
B. extra charge on statement
C. order physical card
D. wrong amount of cash received
Answer: A
Customer query: Are there ways to transfer money into my account?
A. pending card payment
B. passcode forgotten
C. transfer into account
D. card payment fee charged
Answer: C
Customer query: I want to transfer from accounts in order to Top up. What are the steps necessary.
A. supported cards and currencies
B. transfer into account
C. card about to expire
D. topping up by card
Answer: B
Customer query: How does a transfer work?
A. lost or stolen phone
B. atm support
C. transfer into account
D. age limit
Answer: C
Customer query: I would like use the bank transfer, but I don't understand the process, can you please explain, topping up?
A. contactless not working
B. top up limits
C. fiat currency support
D. transfer into account
Answer: D
Customer query: I want to use bank transfer for topping up my account. How is it handled?
A. card delivery estimate
B. transfer into account
C. getting spare card
D. transfer timing
Answer: B
Customer query: I checked my account today and it said I was out of money. How do I transfer money into my account?
A. balance not updated after bank transfer
B. transfer into account
C. exchange via app
D. card linking
Answer: B
Customer query: How can I transfer money to my account?
A. card not working
B. order physical card
C. transfer into account
D. card swallowed
Answer: C
Customer query: I would like to transfer funds from one account to another.
A. transfer into account
B. top up by cash or cheque
C. verify my identity
D. why verify identity
Answer: A
Customer query: I'm trying to transfer money into my account.
A. declined cash withdrawal
B. top up by cash or cheque
C. pin blocked
D. transfer into account
Answer: D
Customer query: I would like to transfer money from my other bank account into this one.
A. exchange via app
B. exchange charge
C. transfer timing
D. transfer into account
Answer: D
Customer query: Can I use a bank transfer to refill my account?
A. age limit
B. transfer into account
C. pin blocked
D. wrong amount of cash received
Answer: B
Customer query: What all is needed to verify the top-up card?
A. receiving money
B. order physical card
C. wrong exchange rate for cash withdrawal
D. verify top up
Answer: D
Customer query: It wants me to verify the top up. Why?
A. balance not updated after bank transfer
B. card payment wrong exchange rate
C. verify top up
D. disposable card limits
Answer: C
Customer query: Where can I find the top-up verification code?
A. cash withdrawal charge
B. direct debit payment not recognised
C. request refund
D. verify top up
Answer: D
Customer query: Why do I have to verify the top-up that I started?
A. pending cash withdrawal
B. cash withdrawal not recognised
C. verify top up
D. card payment fee charged
Answer: C
Customer query: Can you give me information about verification code?
A. supported cards and currencies
B. declined transfer
C. getting virtual card
D. verify top up
Answer: D
Customer query: What are the benefits to verifying the top-up?
A. Refund not showing up
B. top up limits
C. verify top up
D. direct debit payment not recognised
Answer: C
Customer query: how come the verification with the top up
A. pending transfer
B. card swallowed
C. verify top up
D. wrong amount of cash received
Answer: C
Customer query: Can I verify a top up?
A. verify my identity
B. automatic top up
C. direct debit payment not recognised
D. verify top up
Answer: D
Customer query: reason i need to verify top up
A. get disposable virtual card
B. age limit
C. verify top up
D. pending transfer
Answer: C
Customer query: Why do you need code verification for my top up?
A. pending card payment
B. verify top up
C. lost or stolen card
D. wrong exchange rate for cash withdrawal
Answer: B
Customer query: Where can I find the verification code on a top-up card?
A. apple pay or google pay
B. visa or mastercard
C. wrong exchange rate for cash withdrawal
D. verify top up
Answer: D
Customer query: How do I get my top-up verification code?
A. passcode forgotten
B. exchange charge
C. verify top up
D. why verify identity
Answer: C
Customer query: Is it possible to verify a top up?
A. compromised card
B. country support
C. verify top up
D. top up by cash or cheque
Answer: C
Customer query: Is it normal to have to verify my top-up or is something wrong?
A. verify top up
B. get disposable virtual card
C. verify source of funds
D. transfer timing
Answer: A
Customer query: Why does the top-up need verification?
A. verify top up
B. declined card payment
C. get disposable virtual card
D. automatic top up
Answer: A
Customer query: Why does top-up need verifying?
A. age limit
B. verify top up
C. card arrival
D. card delivery estimate
Answer: B
Customer query: Is it necessary to verify my top up?
A. order physical card
B. change pin
C. verify top up
D. transfer fee charged
Answer: C
Customer query: Why am i to verify the top-ups?
A. verify top up
B. top up by bank transfer charge
C. Refund not showing up
D. exchange via app
Answer: A
Customer query: Where's the verification code for the top-up card?
A. declined transfer
B. verify top up
C. terminate account
D. card payment fee charged
Answer: B
Customer query: How do I find the verification code for my top-up card?
A. top up limits
B. card delivery estimate
C. Refund not showing up
D. verify top up
Answer: D
Customer query: Why is it important to verify a top-up card?
A. atm support
B. verify top up
C. lost or stolen card
D. balance not updated after bank transfer
Answer: B
Customer query: Why do I have to verify the top-up?
A. top up failed
B. transaction charged twice
C. verify top up
D. declined transfer
Answer: C
Customer query: What is the verification code on a top-up?
A. order physical card
B. verify top up
C. get disposable virtual card
D. pending top up
Answer: B
Customer query: I can't find the top-up verification code.
A. wrong exchange rate for cash withdrawal
B. disposable card limits
C. card about to expire
D. verify top up
Answer: D
Customer query: How do I go forth verifying my top-up card?
A. declined transfer
B. visa or mastercard
C. verify top up
D. card payment fee charged
Answer: C
Customer query: Where do I find the top-up verification code?
A. extra charge on statement
B. atm support
C. activate my card
D. verify top up
Answer: D
Customer query: How is the top-up card verified?
A. transfer not received by recipient
B. card delivery estimate
C. verify top up
D. declined cash withdrawal
Answer: C
Customer query: Is there a verification code for the top-up card?
A. declined transfer
B. getting spare card
C. atm support
D. verify top up
Answer: D
Customer query: What is the importance of verifying the top-up?
A. verify top up
B. extra charge on statement
C. Refund not showing up
D. edit personal details
Answer: A
Customer query: help me find the top-up card's verification code?
A. verify top up
B. contactless not working
C. card linking
D. cash withdrawal not recognised
Answer: A
Customer query: I don't understand why it says I have to verify the top-up.
A. verify top up
B. disposable card limits
C. contactless not working
D. card about to expire
Answer: A
Customer query: Can I verify a top-up and what card is used?
A. atm support
B. why verify identity
C. verify top up
D. card payment fee charged
Answer: C
Customer query: Where do I go to get the code to verify the top up card?
A. card about to expire
B. verify top up
C. verify source of funds
D. lost or stolen phone
Answer: B
Customer query: The top-up verification code is missing
A. declined card payment
B. verify my identity
C. verify top up
D. transfer not received by recipient
Answer: C
Customer query: How do I verify a top-up?
A. contactless not working
B. declined transfer
C. pending cash withdrawal
D. verify top up
Answer: D
Customer query: I cannot locate the verification code for my top-up card. Please help me.
A. contactless not working
B. balance not updated after bank transfer
C. verify top up
D. Refund not showing up
Answer: C
Customer query: How can I find the top-up verification code?
A. request refund
B. failed transfer
C. order physical card
D. verify top up
Answer: D
Customer query: I need help finding the verification code for my top-up card.
A. exchange charge
B. verify top up
C. top up failed
D. order physical card
Answer: B
Customer query: Is there a verification code for top-ups?
A. edit personal details
B. apple pay or google pay
C. verify top up
D. transfer fee charged
Answer: C
Customer query: What is the necessity of verifying the top up?
A. declined card payment
B. transfer fee charged
C. verify top up
D. exchange charge
Answer: C
Customer query: Would it be possible to get another card?
A. getting spare card
B. top up limits
C. topping up by card
D. exchange via app
Answer: A
Customer query: How many cards can I have for one account?
A. getting spare card
B. wrong exchange rate for cash withdrawal
C. getting virtual card
D. lost or stolen phone
Answer: A
Customer query: I want to order another crad
A. receiving money
B. transfer timing
C. supported cards and currencies
D. getting spare card
Answer: D
Customer query: How can I get additional cards?
A. getting spare card
B. exchange via app
C. declined card payment
D. top up by bank transfer charge
Answer: A
Customer query: Is there a fee for extra cards?
A. reverted card payment?
B. card payment fee charged
C. why verify identity
D. getting spare card
Answer: D
Customer query: I need some spare physical cards.
A. receiving money
B. getting spare card
C. terminate account
D. top up by bank transfer charge
Answer: B
Customer query: I would like to receive a few more physical cards.
A. getting spare card
B. cancel transfer
C. apple pay or google pay
D. pending transfer
Answer: A
Customer query: Can I have a card after my first one?
A. getting spare card
B. lost or stolen phone
C. topping up by card
D. edit personal details
Answer: A
Customer query: How would I go about getting a second card?
A. wrong amount of cash received
B. getting spare card
C. declined card payment
D. transfer not received by recipient
Answer: B
Customer query: I'd like to have another card
A. getting spare card
B. top up by cash or cheque
C. change pin
D. get physical card
Answer: A
Customer query: If I need more cards, are there any fees?
A. getting virtual card
B. getting spare card
C. cash withdrawal not recognised
D. card swallowed
Answer: B
Customer query: Do you offer multiple cards for the same account?
A. declined card payment
B. automatic top up
C. getting spare card
D. visa or mastercard
Answer: C
Customer query: Can I get a spare card for someone else to use?
A. transfer fee charged
B. cash withdrawal not recognised
C. top up reverted
D. getting spare card
Answer: D
Customer query: I need to get some more physical cards.
A. why verify identity
B. transfer timing
C. getting spare card
D. exchange charge
Answer: C
Customer query: Would I be able to get another card for my account, so I could give one to my daughter?
A. card arrival
B. contactless not working
C. balance not updated after cheque or cash deposit
D. getting spare card
Answer: D
Customer query: What is the procedure for getting another card?
A. contactless not working
B. verify my identity
C. supported cards and currencies
D. getting spare card
Answer: D
Customer query: Can I have a second card?
A. getting spare card
B. transfer into account
C. automatic top up
D. cash withdrawal charge
Answer: A
Customer query: My daughter would like a card as well, how can we make this happen?
A. balance not updated after bank transfer
B. getting spare card
C. exchange via app
D. top up by bank transfer charge
Answer: B
Customer query: Can I give a second card to my daughter?
A. get disposable virtual card
B. getting spare card
C. pending transfer
D. wrong amount of cash received
Answer: B
Customer query: May I have another card?
A. cash withdrawal not recognised
B. getting spare card
C. automatic top up
D. reverted card payment?
Answer: B
Customer query: Is there a fee for sending out more than one card?
A. cash withdrawal charge
B. balance not updated after bank transfer
C. visa or mastercard
D. getting spare card
Answer: D
Customer query: Can I order extra cards?
A. cash withdrawal not recognised
B. card not working
C. exchange rate
D. getting spare card
Answer: D
Customer query: Where can I get a second card?
A. balance not updated after bank transfer
B. pending transfer
C. getting spare card
D. change pin
Answer: C
Customer query: I was looking to buy another card today.
A. getting spare card
B. transfer into account
C. card about to expire
D. topping up by card
Answer: A
Customer query: I need a few more physical cards.
A. verify my identity
B. getting spare card
C. apple pay or google pay
D. receiving money
Answer: B
Customer query: Can i have a second physical card for this account?
A. balance not updated after cheque or cash deposit
B. extra charge on statement
C. pending card payment
D. getting spare card
Answer: D
Customer query: Can I purchase extra non-virtual cards?
A. lost or stolen card
B. getting spare card
C. edit personal details
D. top up limits
Answer: B
Customer query: Am I allowed to give my daughter one of my cards to use?
A. card delivery estimate
B. get physical card
C. verify source of funds
D. getting spare card
Answer: D
Customer query: May I have a second card?
A. card about to expire
B. age limit
C. pending cash withdrawal
D. getting spare card
Answer: D
Customer query: Can i have a card to my daughter?
A. receiving money
B. getting spare card
C. card delivery estimate
D. passcode forgotten
Answer: B
Customer query: Are there restrictions for ordering extra cards?
A. getting spare card
B. cash withdrawal charge
C. transfer timing
D. card about to expire
Answer: A
Customer query: How can I get a second card for my daughter?
A. beneficiary not allowed
B. cash withdrawal charge
C. getting virtual card
D. getting spare card
Answer: D
Customer query: Where do I request another card?
A. balance not updated after bank transfer
B. cancel transfer
C. getting spare card
D. transaction charged twice
Answer: C
Customer query: Am I able to get a second card?
A. atm support
B. getting spare card
C. card swallowed
D. top up failed
Answer: B
Customer query: If you send me more cards, are there any charges?
A. transaction charged twice
B. getting spare card
C. card arrival
D. supported cards and currencies
Answer: B
Customer query: When trying to get more than one card is there a extra amount that needs to be paid?
A. getting spare card
B. exchange rate
C. age limit
D. card payment wrong exchange rate
Answer: A
Customer query: Is it possible to give a second card for this account to my daughter?
A. getting spare card
B. card payment wrong exchange rate
C. cash withdrawal charge
D. declined cash withdrawal
Answer: A
Customer query: My daughter needs a card. Can I give her one of mine that's linked to my account?
A. receiving money
B. getting spare card
C. supported cards and currencies
D. transfer timing
Answer: B
Customer query: My child needs a card, how can I add them to the account I currently have?
A. getting virtual card
B. getting spare card
C. cash withdrawal charge
D. transfer timing
Answer: B
Customer query: my daughter needs a card, how do i add her?
A. getting spare card
B. verify source of funds
C. get physical card
D. top up by bank transfer charge
Answer: A
Customer query: Can I top up by cheque?
A. get physical card
B. pending transfer
C. cancel transfer
D. top up by cash or cheque
Answer: D
Customer query: How do I top-up using cash?
A. unable to verify identity
B. top up by cash or cheque
C. edit personal details
D. activate my card
Answer: B
Customer query: Can I top up with a cheque?
A. top up failed
B. card linking
C. top up by cash or cheque
D. atm support
Answer: C
Customer query: Is it possible to top up with cash? If so how do I do it?
A. top up by cash or cheque
B. card not working
C. top up failed
D. getting virtual card
Answer: A
Customer query: Can you help me find top up by cash deposit?
A. card not working
B. top up by cash or cheque
C. declined card payment
D. transfer into account
Answer: B
Customer query: Is there an option to top up a with cheque?
A. age limit
B. virtual card not working
C. transaction charged twice
D. top up by cash or cheque
Answer: D
Customer query: Need to deposit a cheque into my account
A. fiat currency support
B. compromised card
C. transfer not received by recipient
D. top up by cash or cheque
Answer: D
Customer query: I'm looking for the cash deposit top up option but can't find it. Can you help me?
A. top up limits
B. why verify identity
C. top up by cash or cheque
D. top up by card charge
Answer: C
Customer query: How do I top up my account with a cash payment?
A. lost or stolen card
B. verify my identity
C. top up by cash or cheque
D. beneficiary not allowed
Answer: C
Customer query: I'd like to use cash to top up. How do I find that option?
A. top up by cash or cheque
B. change pin
C. card not working
D. fiat currency support
Answer: A
Customer query: Where do I locate topping up with cash.
A. verify source of funds
B. top up by cash or cheque
C. get physical card
D. supported cards and currencies
Answer: B
Customer query: How do I pay by check?
A. wrong amount of cash received
B. top up by cash or cheque
C. visa or mastercard
D. transfer not received by recipient
Answer: B
Customer query: Can I add to my account balance with a cheque?
A. passcode forgotten
B. top up by cash or cheque
C. cash withdrawal charge
D. declined card payment
Answer: B
Customer query: What type of deposits do you accept into my account?
A. top up by cash or cheque
B. transfer fee charged
C. verify top up
D. top up reverted
Answer: A
Customer query: Can I top up using a cheque?
A. top up by cash or cheque
B. balance not updated after cheque or cash deposit
C. disposable card limits
D. apple pay or google pay
Answer: A
Customer query: Can you top-up a card with a cheque?
A. extra charge on statement
B. automatic top up
C. top up by cash or cheque
D. supported cards and currencies
Answer: C
Customer query: I need to top up cash, How do I do it?
A. beneficiary not allowed
B. top up by cash or cheque
C. declined card payment
D. country support
Answer: B
Customer query: I'm looking for the option to top up by cheque.
A. visa or mastercard
B. why verify identity
C. getting virtual card
D. top up by cash or cheque
Answer: D
Customer query: What locations can I top up with cash?
A. getting virtual card
B. direct debit payment not recognised
C. exchange charge
D. top up by cash or cheque
Answer: D
Customer query: I want to top up using cash, where can I do that?
A. cash withdrawal charge
B. disposable card limits
C. top up by cash or cheque
D. change pin
Answer: C
Customer query: is there a way to do top up with cash deposit
A. exchange via app
B. topping up by card
C. top up by cash or cheque
D. supported cards and currencies
Answer: C
Customer query: Where are the options to top up with a cheque on my account?
A. top up by cash or cheque
B. top up limits
C. visa or mastercard
D. supported cards and currencies
Answer: A
Customer query: Can I use cash to top up my account?
A. get physical card
B. cancel transfer
C. card payment not recognised
D. top up by cash or cheque
Answer: D
Customer query: How can I top up with cash?
A. top up by cash or cheque
B. direct debit payment not recognised
C. top up limits
D. visa or mastercard
Answer: A
Customer query: Will you accept a cheque to top up my account?
A. wrong amount of cash received
B. card payment not recognised
C. top up by cash or cheque
D. getting spare card
Answer: C
Customer query: How can I top up with this cheque I got?
A. terminate account
B. request refund
C. exchange charge
D. top up by cash or cheque
Answer: D
Customer query: What methods can I use to top up my account?
A. verify source of funds
B. top up by cash or cheque
C. cash withdrawal charge
D. transfer timing
Answer: B