aveni-ai/aveni-bench-banking77 huggingface dataset:
Customer query: Do you work with all fiat currencies?
A. fiat currency support
B. transfer fee charged
C. transfer not received by recipient
D. card payment not recognised
Answer: A
Customer query: Can I hold money in multiple currencies?
A. visa or mastercard
B. card payment not recognised
C. fiat currency support
D. top up by cash or cheque
Answer: C
Customer query: How man currencies can I hold?
A. pending top up
B. fiat currency support
C. pending cash withdrawal
D. exchange via app
Answer: B
Customer query: Besides USD what other currencies can I have?
A. transfer fee charged
B. cash withdrawal charge
C. top up by card charge
D. fiat currency support
Answer: D
Customer query: How do I accept exchanges to EU?
A. beneficiary not allowed
B. verify my identity
C. balance not updated after cheque or cash deposit
D. fiat currency support
Answer: D
Customer query: What kind of fiat currency can I used for holding and exchange?
A. supported cards and currencies
B. fiat currency support
C. get physical card
D. getting spare card
Answer: B
Customer query: Do you support the exchange of EUR from my currency.
A. receiving money
B. activate my card
C. fiat currency support
D. balance not updated after bank transfer
Answer: C
Customer query: What countries can I travel to and have access to their currencies?
A. exchange rate
B. transfer not received by recipient
C. fiat currency support
D. card not working
Answer: C
Customer query: I need my card now!
A. cash withdrawal not recognised
B. why verify identity
C. lost or stolen phone
D. card delivery estimate
Answer: D
Customer query: my card was not in the mail again can you advise?
A. compromised card
B. Refund not showing up
C. wrong exchange rate for cash withdrawal
D. card delivery estimate
Answer: D
Customer query: i need my card quick
A. card delivery estimate
B. declined transfer
C. verify top up
D. card about to expire
Answer: A
Customer query: How long will it take to get to me?
A. atm support
B. card delivery estimate
C. get physical card
D. wrong amount of cash received
Answer: B
Customer query: I'm just wondering when my card will get here.
A. card payment fee charged
B. extra charge on statement
C. card delivery estimate
D. contactless not working
Answer: C
Customer query: Can you get me my card fast?
A. failed transfer
B. card delivery estimate
C. getting spare card
D. card about to expire
Answer: B
Customer query: How long will it take to deliver something to US?
A. change pin
B. card delivery estimate
C. request refund
D. visa or mastercard
Answer: B
Customer query: I live in the US, how long will it take for delivery?
A. transfer not received by recipient
B. request refund
C. card delivery estimate
D. get physical card
Answer: C
Customer query: When can I expect my card to be delivered to the US?
A. top up failed
B. declined cash withdrawal
C. unable to verify identity
D. card delivery estimate
Answer: D
Customer query: I need my card quickly
A. card delivery estimate
B. card payment fee charged
C. card acceptance
D. balance not updated after cheque or cash deposit
Answer: A
Customer query: Does delivery to the US take long?
A. terminate account
B. top up limits
C. Refund not showing up
D. card delivery estimate
Answer: D
Customer query: How long will it take to arrive?
A. card delivery estimate
B. automatic top up
C. why verify identity
D. card payment not recognised
Answer: A
Customer query: Can I have my card delivered on a specific day?
A. exchange charge
B. card delivery estimate
C. get disposable virtual card
D. fiat currency support
Answer: B
Customer query: What is the difference between standard and express delivery?
A. card delivery estimate
B. top up limits
C. atm support
D. extra charge on statement
Answer: A
Customer query: Can it be delivered by a specific date?
A. supported cards and currencies
B. card delivery estimate
C. top up reverted
D. terminate account
Answer: B
Customer query: May I choose when it's delivered?
A. balance not updated after bank transfer
B. card acceptance
C. lost or stolen phone
D. card delivery estimate
Answer: D
Customer query: I need it delivered on a certain date.
A. transaction charged twice
B. card delivery estimate
C. country support
D. direct debit payment not recognised
Answer: B
Customer query: When should I expect my card?
A. transfer fee charged
B. getting virtual card
C. card delivery estimate
D. exchange charge
Answer: C
Customer query: How long does it take to get my card? Can I choose when to receive it?
A. lost or stolen card
B. get disposable virtual card
C. card delivery estimate
D. age limit
Answer: C
Customer query: How long will it take for the card to arrive?
A. card delivery estimate
B. edit personal details
C. cancel transfer
D. card about to expire
Answer: A
Customer query: How fast can you deliver?
A. fiat currency support
B. verify source of funds
C. card delivery estimate
D. exchange via app
Answer: C
Customer query: Ordered awhile back, what is the ETA in the US?
A. card delivery estimate
B. automatic top up
C. terminate account
D. declined cash withdrawal
Answer: A
Customer query: How long should I expect for the card to arrive?
A. card delivery estimate
B. transfer fee charged
C. compromised card
D. top up limits
Answer: A
Customer query: Whats the delivery time to the United States?
A. transaction charged twice
B. pending card payment
C. request refund
D. card delivery estimate
Answer: D
Customer query: When will the card arrive?
A. visa or mastercard
B. get physical card
C. card delivery estimate
D. pending transfer
Answer: C
Customer query: Send my card as soon as you are able to.
A. topping up by card
B. card delivery estimate
C. card payment not recognised
D. top up failed
Answer: B
Customer query: When are cards delivered?
A. transfer timing
B. card delivery estimate
C. transaction charged twice
D. pending top up
Answer: B
Customer query: How long does shipping take to get to a US destination?
A. top up reverted
B. pending top up
C. card delivery estimate
D. beneficiary not allowed
Answer: C
Customer query: Can I get my card expedited?
A. age limit
B. card delivery estimate
C. declined card payment
D. exchange rate
Answer: B
Customer query: How long until my card is delivered?
A. card delivery estimate
B. card payment fee charged
C. transfer into account
D. order physical card
Answer: A
Customer query: I need my card to come as soon as possible.
A. card delivery estimate
B. pending top up
C. failed transfer
D. top up reverted
Answer: A
Customer query: When can I expect to receive my new card?
A. exchange via app
B. pending top up
C. card delivery estimate
D. cash withdrawal not recognised
Answer: C
Customer query: I am waiting for my card to arrive.
A. card delivery estimate
B. top up limits
C. exchange charge
D. card payment wrong exchange rate
Answer: A
Customer query: I need my card as soon as possible.
A. transfer fee charged
B. card delivery estimate
C. getting spare card
D. unable to verify identity
Answer: B
Customer query: I need it delivered by Saturday.
A. reverted card payment?
B. card delivery estimate
C. getting virtual card
D. failed transfer
Answer: B
Customer query: What's the U.S. Delivery time?
A. compromised card
B. pending cash withdrawal
C. card delivery estimate
D. wrong exchange rate for cash withdrawal
Answer: C
Customer query: When will my card arrive?
A. country support
B. card delivery estimate
C. cash withdrawal not recognised
D. verify my identity
Answer: B
Customer query: can I choose a date for delivery?
A. direct debit payment not recognised
B. card delivery estimate
C. getting spare card
D. disposable card limits
Answer: B
Customer query: Can I make sure my card is delivered on a specific day?
A. card delivery estimate
B. cash withdrawal charge
C. pin blocked
D. pending transfer
Answer: A
Customer query: Can I have it be delivered at a certain time?
A. card delivery estimate
B. card linking
C. declined cash withdrawal
D. pending top up
Answer: A
Customer query: When traveling, can I auto top-up my card at certain times?
A. declined card payment
B. wrong amount of cash received
C. automatic top up
D. cancel transfer
Answer: C
Customer query: Is there a limit when using auto top-up?
A. automatic top up
B. transfer fee charged
C. wrong exchange rate for cash withdrawal
D. edit personal details
Answer: A
Customer query: Will it automatically top-up or do I need to do that manually if there isn't much cash left?
A. pending transfer
B. automatic top up
C. atm support
D. receiving money
Answer: B
Customer query: I'm running out of money, can I  auto top up?
A. cancel transfer
B. automatic top up
C. visa or mastercard
D. balance not updated after cheque or cash deposit
Answer: B
Customer query: How do I use auto top up?
A. automatic top up
B. lost or stolen card
C. declined cash withdrawal
D. failed transfer
Answer: A
Customer query: Can it automatically top-up money if there isn't much left?
A. declined card payment
B. change pin
C. automatic top up
D. getting virtual card
Answer: C
Customer query: If there isn't much money left can it automatically top-up?
A. automatic top up
B. top up reverted
C. topping up by card
D. order physical card
Answer: A
Customer query: I read about the auto-top up function, but can't find it in the app.
A. transfer not received by recipient
B. card payment wrong exchange rate
C. automatic top up
D. pending top up
Answer: C
Customer query: Can I have it add money at certain time intervals when I travel?
A. failed transfer
B. balance not updated after cheque or cash deposit
C. card linking
D. automatic top up
Answer: D
Customer query: I'm going to be away for awhile, can I have it add money automatically in certain intervals?
A. automatic top up
B. receiving money
C. card linking
D. cash withdrawal charge
Answer: A
Customer query: Where can I find the "auto-top" feature?
A. top up limits
B. automatic top up
C. card delivery estimate
D. atm support
Answer: B
Customer query: I just activated auto top-up, but it is not letting me enable it. Why not?
A. automatic top up
B. country support
C. card linking
D. age limit
Answer: A
Customer query: Is there an auto top-up option?
A. fiat currency support
B. supported cards and currencies
C. visa or mastercard
D. automatic top up
Answer: D
Customer query: where is theft-top option?
A. transfer not received by recipient
B. lost or stolen phone
C. top up failed
D. automatic top up
Answer: D
Customer query: Are there limits on auto top-up?
A. automatic top up
B. apple pay or google pay
C. declined card payment
D. card payment not recognised
Answer: A
Customer query: can you assist me with the auto top up ?
A. automatic top up
B. getting virtual card
C. card acceptance
D. card payment not recognised
Answer: A
Customer query: Do you have any limit on the auto top-up?
A. contactless not working
B. passcode forgotten
C. change pin
D. automatic top up
Answer: D
Customer query: Why are there limits on auto top-up?
A. wrong exchange rate for cash withdrawal
B. balance not updated after cheque or cash deposit
C. cash withdrawal charge
D. automatic top up
Answer: D
Customer query: How can I top up automatically?
A. exchange charge
B. activate my card
C. automatic top up
D. transaction charged twice
Answer: C
Customer query: How do I make sure I don't run out of money on my card while traveling?
A. Refund not showing up
B. transfer into account
C. automatic top up
D. virtual card not working
Answer: C
Customer query: What's the limit on automatic top-up?
A. card payment wrong exchange rate
B. automatic top up
C. cash withdrawal charge
D. order physical card
Answer: B
Customer query: If I will be traveling, is there a way to auto top-up my card on certain days?
A. automatic top up
B. declined cash withdrawal
C. verify source of funds
D. get physical card
Answer: A
Customer query: Where is the auto top-up option?
A. reverted card payment?
B. automatic top up
C. top up by bank transfer charge
D. passcode forgotten
Answer: B
Customer query: Can I have a auto top-up when my account is short?
A. pending cash withdrawal
B. compromised card
C. automatic top up
D. Refund not showing up
Answer: C
Customer query: Do you have an auto top-up option?
A. transfer not received by recipient
B. card about to expire
C. automatic top up
D. card swallowed
Answer: C
Customer query: Can I space out how often money is transferred along my travels?
A. balance not updated after cheque or cash deposit
B. transfer timing
C. card payment fee charged
D. automatic top up
Answer: D
Customer query: Will it automatically top-up money if there isn't a lot left?
A. verify source of funds
B. automatic top up
C. fiat currency support
D. card swallowed
Answer: B
Customer query: Can I have it add money automatically in certain intervals?
A. automatic top up
B. declined transfer
C. unable to verify identity
D. order physical card
Answer: A
Customer query: Can I set up an automatic top-up for travel.
A. lost or stolen card
B. lost or stolen phone
C. beneficiary not allowed
D. automatic top up
Answer: D
Customer query: I've tried looking for the auto-top up option on your website and I can't seem to find it. Can you help me?
A. atm support
B. top up by card charge
C. compromised card
D. automatic top up
Answer: D
Customer query: how do I top up my money automatically
A. card not working
B. declined card payment
C. automatic top up
D. card delivery estimate
Answer: C
Customer query: Can I be topped up once I hit a certain balance?
A. top up by cash or cheque
B. activate my card
C. automatic top up
D. cancel transfer
Answer: C
Customer query: Will it automatically top-up if there isn't much money left?
A. pending top up
B. Refund not showing up
C. automatic top up
D. declined card payment
Answer: C
Customer query: Is there any way to Auto top-up?
A. automatic top up
B. getting spare card
C. card payment wrong exchange rate
D. request refund
Answer: A
Customer query: Can you explain where I can find the auto-top option?
A. declined cash withdrawal
B. automatic top up
C. exchange charge
D. age limit
Answer: B
Customer query: What is the auto top up function and where can I find that at?
A. automatic top up
B. card acceptance
C. getting virtual card
D. beneficiary not allowed
Answer: A
Customer query: Is there a way to top-up automatically?
A. card payment not recognised
B. getting spare card
C. card payment fee charged
D. automatic top up
Answer: D
Customer query: Is there a top-up feature, if there isn't a lot of money left?
A. automatic top up
B. getting virtual card
C. cash withdrawal not recognised
D. card arrival
Answer: A
Customer query: What is the highest limit for Auto Top?
A. lost or stolen phone
B. automatic top up
C. top up by cash or cheque
D. transfer fee charged
Answer: B
Customer query: How do I enable auto-top up?
A. automatic top up
B. terminate account
C. top up by card charge
D. direct debit payment not recognised
Answer: A
Customer query: I've tried my card a bunch of times and it never worked.
A. card not working
B. pending top up
C. card acceptance
D. top up by cash or cheque
Answer: A
Customer query: I can't get my card to work.
A. card acceptance
B. pin blocked
C. receiving money
D. card not working
Answer: D
Customer query: My card appears to be broken how can I fix it?
A. activate my card
B. reverted card payment?
C. card not working
D. pending cash withdrawal
Answer: C
Customer query: How do I know why my card isn't working?
A. pin blocked
B. direct debit payment not recognised
C. card not working
D. top up reverted
Answer: C
Customer query: My card broke.
A. card payment not recognised
B. card not working
C. fiat currency support
D. card swallowed
Answer: B
Customer query: My card won't work.
A. topping up by card
B. get physical card
C. beneficiary not allowed
D. card not working
Answer: D
Customer query: Why is my card not working?
A. direct debit payment not recognised
B. card not working
C. pending card payment
D. lost or stolen phone
Answer: B
Customer query: Can you please identify the problem with my bank card?
A. verify my identity
B. card not working
C. visa or mastercard
D. declined card payment
Answer: B
Customer query: How do I unblock my card using the app?
A. why verify identity
B. transfer fee charged
C. card arrival
D. card not working
Answer: D
Customer query: My card does not work
A. request refund
B. card not working
C. transfer timing
D. top up by bank transfer charge
Answer: B
Customer query: How can I get my physical card to work?
A. pending transfer
B. cancel transfer
C. card not working
D. why verify identity
Answer: C
Customer query: Can someone assist me by explaining why my card is not working?
A. card not working
B. pending card payment
C. exchange charge
D. edit personal details
Answer: A
Customer query: Help me.  My card doesn't work.
A. exchange charge
B. card not working
C. cancel transfer
D. getting virtual card
Answer: B
Customer query: Can a card stop working?
A. card not working
B. request refund
C. contactless not working
D. top up by cash or cheque
Answer: A
Customer query: I think my card is broken
A. receiving money
B. activate my card
C. card not working
D. edit personal details
Answer: C
Customer query: Why isn't my card working?
A. getting spare card
B. wrong exchange rate for cash withdrawal
C. terminate account
D. card not working
Answer: D
Customer query: My card isn't working anymore.
A. lost or stolen phone
B. topping up by card
C. card not working
D. cancel transfer
Answer: C
Customer query: My card was declined today when eating and I need to know what's wrong.
A. pending top up
B. visa or mastercard
C. card not working
D. top up reverted
Answer: C
Customer query: My card doesn't work.
A. card not working
B. terminate account
C. automatic top up
D. cash withdrawal charge
Answer: A
Customer query: How can I resolve a problem where my card won't go through at all?
A. top up by bank transfer charge
B. top up limits
C. supported cards and currencies
D. card not working
Answer: D
Customer query: My actual card isn't working.
A. card payment not recognised
B. cash withdrawal not recognised
C. card not working
D. card arrival
Answer: C
Customer query: Is my card broken?
A. getting spare card
B. card not working
C. balance not updated after bank transfer
D. cash withdrawal charge
Answer: B
Customer query: I broke my card
A. top up failed
B. supported cards and currencies
C. card not working
D. topping up by card
Answer: C
Customer query: My card stopped working
A. transfer not received by recipient
B. extra charge on statement
C. card not working
D. supported cards and currencies
Answer: C
Customer query: My card is broke, what do I do?
A. card not working
B. request refund
C. cash withdrawal not recognised
D. exchange rate
Answer: A
Customer query: I tried using my card today and it's not working, can you help me?
A. transaction charged twice
B. card not working
C. declined cash withdrawal
D. balance not updated after cheque or cash deposit
Answer: B
Customer query: My card stopped working when I use it
A. card not working
B. disposable card limits
C. lost or stolen phone
D. virtual card not working
Answer: A
Customer query: I can't use my card.
A. card not working
B. top up by cash or cheque
C. change pin
D. exchange rate
Answer: A
Customer query: Need help with my card. It's not working.
A. extra charge on statement
B. card payment wrong exchange rate
C. card not working
D. lost or stolen phone
Answer: C
Customer query: I cannot use my card.
A. card not working
B. exchange via app
C. verify my identity
D. age limit
Answer: A
Customer query: The card I've got seems to be broken.
A. balance not updated after cheque or cash deposit
B. age limit
C. get physical card
D. card not working
Answer: D
Customer query: My card isn't working
A. exchange charge
B. card not working
C. age limit
D. Refund not showing up
Answer: B
Customer query: My card suddenly quit working.
A. verify source of funds
B. pending card payment
C. card not working
D. card swallowed
Answer: C
Customer query: I have tried to use my card several times and it does not work.
A. card not working
B. declined transfer
C. pin blocked
D. transaction charged twice
Answer: A
Customer query: The card I have doesn't work.
A. atm support
B. card not working
C. card linking
D. beneficiary not allowed
Answer: B
Customer query: My card doesn't accept any transaction at all. What's wrong??
A. top up by cash or cheque
B. card not working
C. transfer not received by recipient
D. card linking
Answer: B
Customer query: How can i check if my card is working?
A. verify source of funds
B. transfer fee charged
C. card not working
D. wrong amount of cash received
Answer: C
Customer query: Nothing goes through on my card.
A. card not working
B. pending cash withdrawal
C. fiat currency support
D. declined cash withdrawal
Answer: A
Customer query: How do I find out why my card won't work?
A. compromised card
B. transfer timing
C. card not working
D. verify top up
Answer: C
Customer query: Could it be that I deactivated my card, its not working?
A. compromised card
B. verify top up
C. cancel transfer
D. card not working
Answer: D
Customer query: May I exchange currencies with this?
A. get physical card
B. request refund
C. exchange via app
D. top up by card charge
Answer: C
Customer query: Tell me how I can exchange between different currency.
A. apple pay or google pay
B. exchange via app
C. declined transfer
D. atm support
Answer: B
Customer query: Can I change from one currency to another?
A. card delivery estimate
B. top up by bank transfer charge
C. exchange via app
D. topping up by card
Answer: C
Customer query: How do I change GBP to AUD?
A. exchange via app
B. pending cash withdrawal
C. card linking
D. automatic top up
Answer: A
Customer query: Will this app exchange currencies?
A. transaction charged twice
B. card payment not recognised
C. exchange via app
D. failed transfer
Answer: C
Customer query: How do I convert currencies with the app?
A. lost or stolen card
B. verify source of funds
C. exchange via app
D. getting spare card
Answer: C
Customer query: How are currencies exchanged?
A. balance not updated after bank transfer
B. terminate account
C. declined transfer
D. exchange via app
Answer: D
Customer query: Can I exchange currencies with this app?
A. exchange via app
B. pending card payment
C. top up reverted
D. verify top up
Answer: A
Customer query: How do I make an exchange from one currency to another?
A. exchange charge
B. transfer not received by recipient
C. activate my card
D. exchange via app
Answer: D
Customer query: How do I interconvert between AUD and GBP?
A. transfer into account
B. top up by cash or cheque
C. exchange via app
D. compromised card
Answer: C
Customer query: What all currencies can be exchanged?
A. order physical card
B. pin blocked
C. exchange via app
D. card acceptance
Answer: C
Customer query: What is the best way to exchange currency between USD and GBP using your app?
A. transfer into account
B. exchange via app
C. failed transfer
D. verify my identity
Answer: B
Customer query: If I wanted to make a change from GBP to AUD what is the process?
A. activate my card
B. lost or stolen card
C. exchange via app
D. balance not updated after cheque or cash deposit
Answer: C
Customer query: Can I get some money exchanged?
A. balance not updated after cheque or cash deposit
B. Refund not showing up
C. card arrival
D. exchange via app
Answer: D
Customer query: Is it possible to change to another currency?
A. declined card payment
B. top up by card charge
C. wrong exchange rate for cash withdrawal
D. exchange via app
Answer: D
Customer query: How do I exchange my GBP to AUD?
A. age limit
B. why verify identity
C. exchange via app
D. top up by card charge
Answer: C
Customer query: How would I use my money in a different country?
A. direct debit payment not recognised
B. transaction charged twice
C. exchange via app
D. verify top up
Answer: C
Customer query: If I receive foreign currencies, am I able to exchange them on the app?
A. exchange via app
B. verify top up
C. top up by bank transfer charge
D. card acceptance
Answer: A
Customer query: Can I change to another currency?
A. beneficiary not allowed
B. why verify identity
C. exchange via app
D. disposable card limits
Answer: C
Customer query: I need AUD not GBP, how do I change it?
A. exchange via app
B. supported cards and currencies
C. edit personal details
D. terminate account
Answer: A
Customer query: What is the best way to exchange currency?
A. top up by card charge
B. fiat currency support
C. exchange via app
D. transfer not received by recipient
Answer: C
Customer query: If I need GBP instead of AUD what do I do?
A. top up failed
B. exchange via app
C. card linking
D. top up by cash or cheque
Answer: B
Customer query: I was wondering whether exchanging currencies can be done on this app.
A. verify source of funds
B. exchange via app
C. extra charge on statement
D. wrong exchange rate for cash withdrawal
Answer: B
Customer query: I might need AUD instead of GBP, how to change?
A. topping up by card
B. exchange via app
C. contactless not working
D. transfer timing
Answer: B
Customer query: How do I go through the process of currency exchange?
A. declined card payment
B. pending transfer
C. verify source of funds
D. exchange via app
Answer: D
Customer query: Change currency
A. terminate account
B. apple pay or google pay
C. exchange via app
D. transfer fee charged
Answer: C
Customer query: Can am I able to exchange currencies?
A. verify source of funds
B. cash withdrawal charge
C. exchange via app
D. transfer not received by recipient
Answer: C
Customer query: Where do I go to change GBP?
A. exchange via app
B. wrong amount of cash received
C. get physical card
D. pending cash withdrawal
Answer: A
Customer query: What currency's can i exchange for?
A. top up by cash or cheque
B. verify my identity
C. card about to expire
D. exchange via app
Answer: D
Customer query: What currencies will this app exchange?
A. card delivery estimate
B. exchange via app
C. cancel transfer
D. supported cards and currencies
Answer: B
Customer query: Can this app help me exchange currencies?
A. supported cards and currencies
B. exchange via app
C. card delivery estimate
D. transaction charged twice
Answer: B
Customer query: I would like to exchange some currency.
A. virtual card not working
B. passcode forgotten
C. terminate account
D. exchange via app
Answer: D
Customer query: Can I exchange between GBP and USD on the app?
A. exchange via app
B. exchange charge
C. card delivery estimate
D. terminate account
Answer: A
Customer query: Is there currency exchange on this app?
A. exchange via app
B. card acceptance
C. top up limits
D. disposable card limits
Answer: A
Customer query: Can I change my currency from USD to EUR?
A. top up by cash or cheque
B. order physical card
C. card arrival
D. exchange via app
Answer: D
Customer query: I think I want AUD and not GBP, can you help?
A. request refund
B. exchange via app
C. pending cash withdrawal
D. transaction charged twice
Answer: B
Customer query: How do I exchange currency?
A. exchange via app
B. verify my identity
C. card about to expire
D. top up by card charge
Answer: A
Customer query: Can I use this app to change dollars into euros?
A. activate my card
B. extra charge on statement
C. wrong amount of cash received
D. exchange via app
Answer: D
Customer query: Can I exchange currencies with my account?
A. declined transfer
B. exchange via app
C. transfer timing
D. contactless not working
Answer: B
Customer query: I would like to exchange currencies
A. top up by cash or cheque
B. top up reverted
C. verify source of funds
D. exchange via app
Answer: D
Customer query: My entire gym bag, including my wallet, was stolen out of my locker today. Everything in my wallet is gone - how do I block the card to make it can't be used?
A. pending top up
B. lost or stolen card
C. cash withdrawal charge
D. card swallowed
Answer: B
Customer query: I can't find my card and think it may have been stolen.
A. edit personal details
B. activate my card
C. card acceptance
D. lost or stolen card
Answer: D
Customer query: Someone stole my card. I need to report it stolen. I made a police report already, but how do I report it with you?
A. lost or stolen card
B. pending transfer
C. card acceptance
D. get physical card
Answer: A
Customer query: I cant find my card, it's gone.
A. card payment wrong exchange rate
B. why verify identity
C. lost or stolen card
D. top up limits
Answer: C
Customer query: My card is lost! What can I do?
A. lost or stolen phone
B. lost or stolen card
C. exchange charge
D. visa or mastercard
Answer: B
Customer query: I lost my card
A. lost or stolen card
B. declined transfer
C. beneficiary not allowed
D. pending card payment
Answer: A
Customer query: Oh no!  I lost my card!  Help!
A. lost or stolen card
B. top up by bank transfer charge
C. top up limits
D. card payment fee charged
Answer: A
Customer query: I believe my card has been stolen, what can I do about this situation? It's urgent.
A. getting spare card
B. lost or stolen card
C. card payment not recognised
D. apple pay or google pay
Answer: B
Customer query: Help! Someone stole my card!
A. beneficiary not allowed
B. transfer not received by recipient
C. exchange via app
D. lost or stolen card
Answer: D
Customer query: Help.  I have a stolen card!
A. lost or stolen card
B. wrong amount of cash received
C. pending card payment
D. card payment wrong exchange rate
Answer: A
Customer query: card is lost, please help
A. lost or stolen card
B. card swallowed
C. card payment wrong exchange rate
D. atm support
Answer: A
Customer query: How do I report my card stolen?
A. lost or stolen card
B. balance not updated after cheque or cash deposit
C. cancel transfer
D. Refund not showing up
Answer: A
Customer query: My card is gone I think it was stolen
A. transfer timing
B. lost or stolen card
C. automatic top up
D. disposable card limits
Answer: B
Customer query: Is a copy of the police report necessary for completing the report process?
A. verify top up
B. card linking
C. lost or stolen card
D. transfer not received by recipient
Answer: C
Customer query: I lost my wallet today with all my credit cards. Will you please block the card and send a replacement?
A. card swallowed
B. get disposable virtual card
C. passcode forgotten
D. lost or stolen card
Answer: D
Customer query: How do I deal with a stolen card?
A. lost or stolen card
B. get physical card
C. extra charge on statement
D. failed transfer
Answer: A
Customer query: Can you freeze my card it was stolen
A. pending transfer
B. balance not updated after bank transfer
C. lost or stolen card
D. receiving money
Answer: C
Customer query: Help!  I can't find my card.
A. lost or stolen card
B. top up by cash or cheque
C. balance not updated after bank transfer
D. card linking
Answer: A
Customer query: What should I do if I lost my card?
A. unable to verify identity
B. terminate account
C. card acceptance
D. lost or stolen card
Answer: D
Customer query: I need help with a lost card
A. Refund not showing up
B. lost or stolen card
C. disposable card limits
D. pending cash withdrawal
Answer: B
Customer query: I think my card was stolen.
A. pending transfer
B. why verify identity
C. lost or stolen card
D. declined card payment
Answer: C
Customer query: Someone stole my wallet earlier today, not sure exactly when, probably on Piccadilly circus. Can you check if there were any attempts to use the card and obviously block it?
A. why verify identity
B. lost or stolen card
C. top up limits
D. pending top up
Answer: B
Customer query: I think I lost my card . I dont know how long it has been missing. Can you see if maybe someone else has been using it?
A. top up by card charge
B. lost or stolen phone
C. pending cash withdrawal
D. lost or stolen card
Answer: D
Customer query: How can I freeze a stolen card?
A. card linking
B. lost or stolen phone
C. Refund not showing up
D. lost or stolen card
Answer: D
Customer query: What should I do if my card is missing?
A. verify my identity
B. lost or stolen card
C. Refund not showing up
D. pending transfer
Answer: B
Customer query: My bags were stolen. I need a new card but need to cancel the stolen one.
A. balance not updated after bank transfer
B. lost or stolen card
C. why verify identity
D. pending transfer
Answer: B
Customer query: Somehow I am missing my card.  What should I do?
A. top up reverted
B. lost or stolen card
C. card linking
D. card arrival
Answer: B
Customer query: My card was taken from me
A. declined cash withdrawal
B. getting virtual card
C. lost or stolen card
D. supported cards and currencies
Answer: C
Customer query: My card got lost.
A. get physical card
B. balance not updated after cheque or cash deposit
C. lost or stolen card
D. order physical card
Answer: C
Customer query: Some idiot stole my card.
A. lost or stolen card
B. country support
C. request refund
D. balance not updated after cheque or cash deposit
Answer: A
Customer query: How do I report my card lost or stolen?
A. wrong exchange rate for cash withdrawal
B. visa or mastercard
C. lost or stolen card
D. exchange rate
Answer: C
Customer query: My card is lost! What do I do now?
A. lost or stolen card
B. top up by bank transfer charge
C. get physical card
D. transfer fee charged
Answer: A
Customer query: I'm in Spain and my stuff has been stolen. My card was with it and I need a new one shipped and the old one frozen.
A. lost or stolen card
B. card swallowed
C. cancel transfer
D. virtual card not working
Answer: A
Customer query: I believe my credit card was stolen.
A. pending card payment
B. lost or stolen card
C. getting virtual card
D. reverted card payment?
Answer: B
Customer query: How do I report a stolen card?
A. lost or stolen card
B. getting virtual card
C. unable to verify identity
D. terminate account
Answer: A
Customer query: Somebody has stolen my card, I need help please.
A. request refund
B. lost or stolen card
C. why verify identity
D. getting virtual card
Answer: B
Customer query: I cannot find my credit card.
A. change pin
B. lost or stolen card
C. topping up by card
D. card linking
Answer: B
Customer query: Are you able to locate my card?
A. lost or stolen card
B. card acceptance
C. card arrival
D. topping up by card
Answer: A
Customer query: My card got stolen!
A. reverted card payment?
B. lost or stolen card
C. card arrival
D. contactless not working
Answer: B
Customer query: Help me please!  My card was stolen!
A. cancel transfer
B. lost or stolen card
C. top up by bank transfer charge
D. verify my identity
Answer: B
Customer query: how old do i need to be to get an account for myself
A. supported cards and currencies
B. top up by cash or cheque
C. age limit
D. card payment not recognised
Answer: C
Customer query: How young can I be to open my own account?
A. lost or stolen card
B. getting spare card
C. balance not updated after bank transfer
D. age limit
Answer: D
Customer query: How old do I have to be?
A. top up by bank transfer charge
B. card payment not recognised
C. age limit
D. extra charge on statement
Answer: C
Customer query: Can I open an account for a child?
A. receiving money
B. balance not updated after cheque or cash deposit
C. transfer into account
D. age limit
Answer: D
Customer query: How old do we have to be?
A. declined card payment
B. age limit
C. unable to verify identity
D. verify my identity
Answer: B
Customer query: How do I go about setting up an account for my daughter?
A. transfer fee charged
B. age limit
C. card swallowed
D. extra charge on statement
Answer: B
Customer query: Is there an age minimum?
A. age limit
B. change pin
C. get physical card
D. topping up by card
Answer: A
Customer query: What is the youngest age in order to have an account?
A. atm support
B. age limit
C. top up failed
D. transfer timing
Answer: B
Customer query: What age do I have to be?
A. declined cash withdrawal
B. age limit
C. transfer into account
D. passcode forgotten
Answer: B
Customer query: Can my daughter open an account?
A. direct debit payment not recognised
B. card not working
C. virtual card not working
D. age limit
Answer: D
Customer query: What is the minimum age to open an account?
A. age limit
B. card swallowed
C. terminate account
D. top up failed
Answer: A
Customer query: What is the minimum age?
A. exchange rate
B. age limit
C. lost or stolen card
D. terminate account
Answer: B
Customer query: I am only 17. Can I make an account?
A. top up reverted
B. card payment not recognised
C. lost or stolen card
D. age limit
Answer: D
Customer query: Could I open an account for my children?
A. direct debit payment not recognised
B. declined card payment
C. age limit
D. extra charge on statement
Answer: C
Customer query: What is the age to open an account?
A. request refund
B. pending card payment
C. transfer fee charged
D. age limit
Answer: D
Customer query: How do I open up an account for my child?
A. age limit
B. exchange via app
C. apple pay or google pay
D. contactless not working
Answer: A
Customer query: Can I open a bank account for my newborn baby?
A. supported cards and currencies
B. age limit
C. order physical card
D. activate my card
Answer: B
Customer query: How old do I have to be to open an account?
A. change pin
B. age limit
C. pending card payment
D. transaction charged twice
Answer: B
Customer query: Do you offer services for children to have money saving experience?
A. direct debit payment not recognised
B. top up by card charge
C. cancel transfer
D. age limit
Answer: D
Customer query: If my kids wanted to use your service how old would they have to be?
A. age limit
B. topping up by card
C. reverted card payment?
D. top up limits
Answer: A
Customer query: Can my 19 year old daughter open a savings account at the bank?
A. why verify identity
B. getting virtual card
C. age limit
D. direct debit payment not recognised
Answer: C
Customer query: How old do you have to be to get an account?
A. contactless not working
B. disposable card limits
C. age limit
D. request refund
Answer: C
Customer query: What's the minimum age for opening an account?
A. card not working
B. age limit
C. balance not updated after bank transfer
D. card payment not recognised
Answer: B
Customer query: I would like an account for my children, how do I go about doing this?
A. getting spare card
B. top up by card charge
C. verify top up
D. age limit
Answer: D
Customer query: Can my children have their own account?
A. lost or stolen card
B. card arrival
C. age limit
D. card linking
Answer: C
Customer query: Is it possible to open an account for my children?
A. apple pay or google pay
B. top up by card charge
C. lost or stolen card
D. age limit
Answer: D
Customer query: Do my kids have to be a certain age to use this service?
A. card delivery estimate
B. terminate account
C. age limit
D. top up failed
Answer: C
Customer query: How old do you have to be to be able to open an account?
A. change pin
B. visa or mastercard
C. wrong exchange rate for cash withdrawal
D. age limit
Answer: D
Customer query: Is there an age limit?
A. age limit
B. reverted card payment?
C. top up reverted
D. visa or mastercard
Answer: A
Customer query: What are the age requirements for opening an account?
A. topping up by card
B. age limit
C. country support
D. verify source of funds
Answer: B
Customer query: will i be able to open an account for my daughter
A. terminate account
B. failed transfer
C. age limit
D. card swallowed
Answer: C
Customer query: How old do I need to be to open an account?
A. extra charge on statement
B. age limit
C. order physical card
D. lost or stolen card
Answer: B
Customer query: What age can sign up for services?
A. transfer timing
B. age limit
C. virtual card not working
D. pending transfer
Answer: B
Customer query: How old do my kids have to be to use your service?
A. age limit
B. pending card payment
C. cash withdrawal not recognised
D. card not working
Answer: A
Customer query: What age do my kids need to be to use your service?
A. age limit
B. card not working
C. top up by bank transfer charge
D. exchange via app
Answer: A
Customer query: How old do my children need to be to open an account?
A. topping up by card
B. age limit
C. pending cash withdrawal
D. terminate account
Answer: B
Customer query: How old does my kids need to be to open an account?
A. why verify identity
B. extra charge on statement
C. age limit
D. pending transfer
Answer: C
Customer query: How young can someone be in order to open an account?
A. age limit
B. card delivery estimate
C. exchange rate
D. balance not updated after bank transfer
Answer: A
Customer query: What is the youngest someone can be to open an account?
A. getting spare card
B. request refund
C. visa or mastercard
D. age limit
Answer: D
Customer query: How old does one have to be to have an account with the bank?
A. terminate account
B. card delivery estimate
C. age limit
D. transaction charged twice
Answer: C
Customer query: How do I get my PIN unlocked?
A. fiat currency support
B. lost or stolen phone
C. transfer into account
D. pin blocked
Answer: D
Customer query: Where can I view my PIN?
A. card acceptance
B. pending card payment
C. balance not updated after bank transfer
D. pin blocked
Answer: D
Customer query: Will you reinstate my PIN?
A. pin blocked
B. lost or stolen phone
C. balance not updated after cheque or cash deposit
D. top up reverted
Answer: A
Customer query: I accidentally blocked my PIN. How do I reset it?
A. top up by card charge
B. card arrival
C. pin blocked
D. exchange via app
Answer: C
Customer query: How do I unblock my pin after entering it wrong too many times?
A. card delivery estimate
B. pin blocked
C. compromised card
D. extra charge on statement
Answer: B
Customer query: I used the wrong ping too many times and now the account is blocked.  How do I unblock?
A. wrong exchange rate for cash withdrawal
B. contactless not working
C. change pin
D. pin blocked
Answer: D
Customer query: I need help because I drunken blocked my card?
A. pin blocked
B. order physical card
C. get physical card
D. atm support
Answer: A
Customer query: How do I reset my PIN, I can't seem to use my card?
A. edit personal details
B. failed transfer
C. pin blocked
D. country support
Answer: C
Customer query: When I put the wrong pin too much, I got blocked, so can you help me unblock my pin
A. pin blocked
B. activate my card
C. pending top up
D. receiving money
Answer: A
Customer query: My pin was blocked, how do I make it so I can use it?
A. pin blocked
B. card swallowed
C. transaction charged twice
D. extra charge on statement
Answer: A
Customer query: How many tries do I have to enter my pin before I'm blocked?
A. pin blocked
B. contactless not working
C. card not working
D. direct debit payment not recognised
Answer: A
Customer query: What should I do if I've tried to enter my PIN too often?
A. pin blocked
B. failed transfer
C. card payment fee charged
D. pending card payment
Answer: A
Customer query: I have exceeded the number of times I can try my PIN
A. verify my identity
B. age limit
C. pending cash withdrawal
D. pin blocked
Answer: D
Customer query: How can I unblock a blocked pin number for my account?
A. getting spare card
B. passcode forgotten
C. topping up by card
D. pin blocked
Answer: D
Customer query: What do I do if the bank machine won't accept my PIN attempts anymore?
A. pin blocked
B. get physical card
C. card swallowed
D. transfer not received by recipient
Answer: A
Customer query: Can you unlock my pin? I think I entered the wrong pin too many times.
A. pin blocked
B. reverted card payment?
C. card linking
D. age limit
Answer: A
Customer query: How do I deal with a blocked PIN?
A. contactless not working
B. pin blocked
C. why verify identity
D. transfer fee charged
Answer: B
Customer query: I attempted to use my card while I was intoxicated, and I failed to input my PIN, and the machine kept my card. How soon can I have it back?
A. change pin
B. transfer not received by recipient
C. direct debit payment not recognised
D. pin blocked
Answer: D
Customer query: Can I unblock my card using the app?
A. pin blocked
B. passcode forgotten
C. card not working
D. order physical card
Answer: A
Customer query: I'v exhausted all the of times I can try my PIN
A. exchange rate
B. direct debit payment not recognised
C. pin blocked
D. transaction charged twice
Answer: C
Customer query: How can I unlock my pin from too many tries?
A. get disposable virtual card
B. wrong amount of cash received
C. pin blocked
D. change pin
Answer: C
Customer query: Help! I forgot my PIN and have been locked out of using my card.
A. pin blocked
B. card arrival
C. card payment fee charged
D. change pin
Answer: A
Customer query: My account is blocked, how do I log in now
A. fiat currency support
B. apple pay or google pay
C. pin blocked
D. top up failed
Answer: C
Customer query: Why did I get blocked?
A. pin blocked
B. exchange via app
C. exchange rate
D. visa or mastercard
Answer: A
Customer query: Are you able to unblock my pin?
A. why verify identity
B. pin blocked
C. apple pay or google pay
D. automatic top up
Answer: B
Customer query: Can you assist me with unblocking my PIN? I put it in wrong too many times.
A. pin blocked
B. compromised card
C. card delivery estimate
D. virtual card not working
Answer: A
Customer query: I entered the wrong pin too many times and now I am blocked.  Help me unblock!
A. pin blocked
B. exchange via app
C. card linking
D. card swallowed
Answer: A
Customer query: My pins seems to be blocked, can you unblock it please
A. cash withdrawal charge
B. pin blocked
C. pending transfer
D. card payment wrong exchange rate
Answer: B
Customer query: Can you unblock my pin after too many wrong pin attempts?
A. pending top up
B. pin blocked
C. declined cash withdrawal
D. top up limits
Answer: B
Customer query: What can you do to unblock my pin?
A. cancel transfer
B. reverted card payment?
C. transfer into account
D. pin blocked
Answer: D
Customer query: My PIN is blocked, what do I do?
A. pin blocked
B. declined cash withdrawal
C. compromised card
D. terminate account
Answer: A
Customer query: Can I reactivate my PIN?
A. pin blocked
B. exchange rate
C. receiving money
D. transfer timing
Answer: A
Customer query: How do I reset my PIN?
A. pin blocked
B. card not working
C. card acceptance
D. get physical card
Answer: A
Customer query: Can I unblock my pin?
A. terminate account
B. pin blocked
C. disposable card limits
D. card arrival
Answer: B
Customer query: How do I unblock my PIN?
A. card about to expire
B. lost or stolen card
C. pin blocked
D. automatic top up
Answer: C
Customer query: My card's frozen, what can I do?
A. pin blocked
B. atm support
C. pending cash withdrawal
D. card acceptance
Answer: A
Customer query: How can I unlock the pin?
A. direct debit payment not recognised
B. pending cash withdrawal
C. card swallowed
D. pin blocked
Answer: D
Customer query: Since my pin is blocked, would you help me unblock it?
A. verify top up
B. pin blocked
C. reverted card payment?
D. card linking
Answer: B
Customer query: My PIN is not working and I need assistance.
A. wrong amount of cash received
B. wrong exchange rate for cash withdrawal
C. pin blocked
D. fiat currency support
Answer: C
Customer query: 
Where can I get my PIN unblocked?
A. pin blocked
B. pending transfer
C. pending top up
D. card acceptance
Answer: A
Customer query: Are contactless payments enabled on my new card?
A. top up failed
B. contactless not working
C. declined transfer
D. cash withdrawal charge
Answer: B
Customer query: My contanctless has stopped working
A. cash withdrawal charge
B. exchange rate
C. card payment fee charged
D. contactless not working
Answer: D
Customer query: what is required documents for new card process ?
A. failed transfer
B. card payment fee charged
C. contactless not working
D. request refund
Answer: C
Customer query: I don't know what's wrong, my contactless stopped working. Tried it in a few different places today and it didn't work in any of them.
A. contactless not working
B. country support
C. card about to expire
D. transfer not received by recipient
Answer: A
Customer query: How do I get the contactless feature to work for my card?
A. age limit
B. beneficiary not allowed
C. contactless not working
D. request refund
Answer: C
Customer query: I tried to pay contactless at the bus today and it didn't work. Any ideas why?
A. direct debit payment not recognised
B. top up limits
C. top up by bank transfer charge
D. contactless not working
Answer: D
Customer query: I've been unable to pay contactless with my card for over a week now. Is there a way to fix this issue?
A. pending card payment
B. card about to expire
C. contactless not working
D. cash withdrawal not recognised
Answer: C
Customer query: Do you know why my contactless won't work?
A. balance not updated after cheque or cash deposit
B. card payment wrong exchange rate
C. contactless not working
D. cash withdrawal charge
Answer: C