aveni-ai/aveni-bench-banking77 huggingface dataset:
Customer query: Why was I charged a fee when I paid with card?
A. verify top up
B. card payment fee charged
C. pin blocked
D. disposable card limits
Answer: B
Customer query: There is a fee on my account. Why?
A. verify top up
B. card payment fee charged
C. automatic top up
D. card acceptance
Answer: B
Customer query: Why do you charge fees on card payments?
A. verify top up
B. card payment fee charged
C. card acceptance
D. unable to verify identity
Answer: B
Customer query: I was charged a fee for a card payment. Why?
A. receiving money
B. virtual card not working
C. card payment fee charged
D. transfer timing
Answer: C
Customer query: Why was a charged a fee for using the card?
A. card payment fee charged
B. card not working
C. transfer into account
D. exchange via app
Answer: A
Customer query: They charged me for paying with my card.
A. card payment fee charged
B. reverted card payment?
C. lost or stolen phone
D. get disposable virtual card
Answer: A
Customer query: I completed an in country transfer a few days ago and was sure to check the account information several times since the transaction was completed, but the funds are still not available. What is the problem?
A. card acceptance
B. top up by bank transfer charge
C. direct debit payment not recognised
D. transfer not received by recipient
Answer: D
Customer query: My money transfer has not arrived.
A. request refund
B. declined card payment
C. apple pay or google pay
D. transfer not received by recipient
Answer: D
Customer query: I am still waiting for a transaction to be completed
A. transfer not received by recipient
B. cancel transfer
C. card payment fee charged
D. compromised card
Answer: A
Customer query: I made a money transaction but the recipient can't see it
A. transfer not received by recipient
B. contactless not working
C. cancel transfer
D. balance not updated after bank transfer
Answer: A
Customer query: I tried to send someone money but they haven't received it.
A. transfer not received by recipient
B. card not working
C. transfer into account
D. cash withdrawal not recognised
Answer: A
Customer query: How long does it take for a transfer to get to a recipient?
A. topping up by card
B. compromised card
C. transfer not received by recipient
D. get disposable virtual card
Answer: C
Customer query: How can the recipient see my money transaction?
A. order physical card
B. get disposable virtual card
C. top up limits
D. transfer not received by recipient
Answer: D
Customer query: I transferred money but the recipient says it has not arrived. Why would this be?
A. edit personal details
B. transfer not received by recipient
C. change pin
D. card arrival
Answer: B
Customer query: The transfer I did hasn't arrived
A. exchange rate
B. transfer not received by recipient
C. terminate account
D. apple pay or google pay
Answer: B
Customer query: how long do money transfers take?
A. balance not updated after bank transfer
B. failed transfer
C. transfer not received by recipient
D. pin blocked
Answer: C
Customer query: I transferred some money and it didint arrive
A. passcode forgotten
B. getting spare card
C. transfer not received by recipient
D. wrong amount of cash received
Answer: C
Customer query: Where is the transfer I started?
A. apple pay or google pay
B. top up by card charge
C. transfer not received by recipient
D. virtual card not working
Answer: C
Customer query: transaction failed?
A. transfer not received by recipient
B. card arrival
C. card not working
D. get disposable virtual card
Answer: A
Customer query: I just finished sending money, but it's not logging on the recipient side.
A. transfer not received by recipient
B. card payment fee charged
C. verify my identity
D. top up limits
Answer: A
Customer query: I completed a money transaction but the recipient hasn't received it
A. order physical card
B. transfer not received by recipient
C. passcode forgotten
D. contactless not working
Answer: B
Customer query: The receipient doesn't see my money transfer.
A. top up by bank transfer charge
B. pending card payment
C. transfer not received by recipient
D. request refund
Answer: C
Customer query: I transferred the rent payment for my new place a couple days ago but the landlord says it's not there yet, despite showing up as done on my side. I checked the account number I sent it to and it's definitely correct. Can you please verify if the transaction really went through or not?
A. top up by card charge
B. transfer not received by recipient
C. transfer timing
D. request refund
Answer: B
Customer query: I need to find out why my transfer didn't get there.
A. transfer not received by recipient
B. change pin
C. top up reverted
D. transfer fee charged
Answer: A
Customer query: I've just moved address from a place in Durham to a place in Walton-On-The-Naze.  I have a new landlord at my new house and they haven't got my payment but I know I sent it on time, can you check they got it please?
A. wrong exchange rate for cash withdrawal
B. top up by card charge
C. card payment not recognised
D. transfer not received by recipient
Answer: D
Customer query: I sent money.  They haven't received it.
A. Refund not showing up
B. transfer not received by recipient
C. cash withdrawal charge
D. verify source of funds
Answer: B
Customer query: Hey, I need some help figuring out way my transfer is not complete yet. My Landlord hasn't got the money yet.She should have received it by now.
A. cash withdrawal charge
B. receiving money
C. lost or stolen card
D. transfer not received by recipient
Answer: D
Customer query: The day before yesterday, I performed a transfer which was within this country. It still hasn't gone through. Can you check on that? The account number is definitely correct, as I've checked and double checked.
A. transfer not received by recipient
B. exchange rate
C. apple pay or google pay
D. wrong exchange rate for cash withdrawal
Answer: A
Customer query: I'm having a problem with a money transfer.  I sent some money to a friend a couple of hours ago, and they haven't received it yet.  Why hasn't it gotten to them? How long do transfers need to go through?
A. failed transfer
B. declined card payment
C. top up by cash or cheque
D. transfer not received by recipient
Answer: D
Customer query: I transferred some money but the receiver can't pick it up for some reason.
A. getting virtual card
B. get disposable virtual card
C. transfer not received by recipient
D. top up reverted
Answer: C
Customer query: Where is the transaction I made to a friend?
A. transfer not received by recipient
B. passcode forgotten
C. pending card payment
D. pending top up
Answer: A
Customer query: My friend still hasn't gotten a transaction I made.
A. Refund not showing up
B. wrong exchange rate for cash withdrawal
C. transfer timing
D. transfer not received by recipient
Answer: D
Customer query: Im waiting for my transaction to go through.
A. request refund
B. transfer not received by recipient
C. card acceptance
D. balance not updated after cheque or cash deposit
Answer: B
Customer query: I made a transaction and it is taking a very long time to go through.
A. cash withdrawal charge
B. cash withdrawal not recognised
C. pending top up
D. transfer not received by recipient
Answer: D
Customer query: Is there a reason why my transaction is taking so long?
A. card acceptance
B. transfer not received by recipient
C. contactless not working
D. balance not updated after cheque or cash deposit
Answer: B
Customer query: How long will it take for my transaction to be completed?
A. transfer not received by recipient
B. order physical card
C. exchange rate
D. pending card payment
Answer: A
Customer query: I sent some money and the receiver can't access it.
A. transfer not received by recipient
B. declined cash withdrawal
C. transfer fee charged
D. request refund
Answer: A
Customer query: I sent my friend some money a few hours ago but she has not received it yet. She really needs it. How long does this take?
A. card payment fee charged
B. edit personal details
C. transfer not received by recipient
D. pending card payment
Answer: C
Customer query: The person I sent money to hasn't gotten it yet!
A. why verify identity
B. declined card payment
C. transfer not received by recipient
D. supported cards and currencies
Answer: C
Customer query: When will my funds transfer?
A. pending transfer
B. receiving money
C. transfer not received by recipient
D. contactless not working
Answer: C
Customer query: How long does it take for transfers to finish?  I sent funds to my pal, and she says that she has not gotten anything.
A. activate my card
B. virtual card not working
C. transfer not received by recipient
D. card delivery estimate
Answer: C
Customer query: How long do transfers need to come through? I sent some money to a friend, she needs it urgently, but seems it's still not there yet after a couple hours.
A. transfer not received by recipient
B. verify my identity
C. top up by card charge
D. compromised card
Answer: A
Customer query: How long until my friend receives my transaction?
A. verify top up
B. topping up by card
C. lost or stolen card
D. transfer not received by recipient
Answer: D
Customer query: Why hasn't my recipient received their money?
A. transfer not received by recipient
B. card arrival
C. beneficiary not allowed
D. card swallowed
Answer: A
Customer query: I am still awaiting the completion of the transaction.
A. transfer not received by recipient
B. terminate account
C. exchange rate
D. card about to expire
Answer: A
Customer query: I transferred some money but the recipient is having trouble withdrawing.
A. balance not updated after cheque or cash deposit
B. request refund
C. card swallowed
D. transfer not received by recipient
Answer: D
Customer query: To add money to my account, what currencies can I use?
A. lost or stolen phone
B. card payment wrong exchange rate
C. card payment fee charged
D. supported cards and currencies
Answer: D
Customer query: I need support options, I want to top my card
A. declined card payment
B. supported cards and currencies
C. topping up by card
D. reverted card payment?
Answer: B
Customer query: I have 1 other US card.  Can you take that?
A. card swallowed
B. pending top up
C. pin blocked
D. supported cards and currencies
Answer: D
Customer query: What are the cards and currencies that are supported?
A. Refund not showing up
B. top up limits
C. unable to verify identity
D. supported cards and currencies
Answer: D
Customer query: What currencies are accepted for adding money?
A. declined cash withdrawal
B. country support
C. verify source of funds
D. supported cards and currencies
Answer: D
Customer query: What kind of currencies can I use to add money?
A. activate my card
B. atm support
C. supported cards and currencies
D. receiving money
Answer: C
Customer query: I only own one other credit card from the USA. Will it be accepted?
A. supported cards and currencies
B. top up failed
C. pin blocked
D. verify my identity
Answer: A
Customer query: If I only have 1 other US card, can you take it?
A. exchange rate
B. receiving money
C. supported cards and currencies
D. card linking
Answer: C
Customer query: Can I use my American Express to add money to my account?
A. declined card payment
B. supported cards and currencies
C. beneficiary not allowed
D. transaction charged twice
Answer: B
Customer query: can you tell me what cards and currencies you take?
A. getting spare card
B. supported cards and currencies
C. wrong amount of cash received
D. verify source of funds
Answer: B
Customer query: Can I use American Express to add money into my account?
A. beneficiary not allowed
B. age limit
C. supported cards and currencies
D. Refund not showing up
Answer: C
Customer query: Will you accept my other card from the U.S.?
A. top up by card charge
B. supported cards and currencies
C. card arrival
D. card payment wrong exchange rate
Answer: B
Customer query: What is accepted in regards to cards and currencies?
A. supported cards and currencies
B. cash withdrawal charge
C. extra charge on statement
D. declined transfer
Answer: A
Customer query: Will you accept my other card?
A. cash withdrawal not recognised
B. card about to expire
C. supported cards and currencies
D. reverted card payment?
Answer: C
Customer query: I would like to add money to my account through my American Express.
A. card arrival
B. top up reverted
C. supported cards and currencies
D. disposable card limits
Answer: C
Customer query: Which cards do you guys support? I want to top up using my credit card.
A. card about to expire
B. why verify identity
C. supported cards and currencies
D. edit personal details
Answer: C
Customer query: What credit cards are supported?
A. balance not updated after cheque or cash deposit
B. country support
C. supported cards and currencies
D. card not working
Answer: C
Customer query: What cards and currencies do you support?
A. lost or stolen card
B. supported cards and currencies
C. top up by card charge
D. top up failed
Answer: B
Customer query: How do I transfer funds from my American Express into my account?
A. transfer into account
B. apple pay or google pay
C. get disposable virtual card
D. supported cards and currencies
Answer: D
Customer query: How can I use American Express to add money to my account?
A. getting spare card
B. verify top up
C. supported cards and currencies
D. top up by card charge
Answer: C
Customer query: When adding money, what are the currencies you take?
A. transfer into account
B. supported cards and currencies
C. activate my card
D. disposable card limits
Answer: B
Customer query: Which forms of currency are accepted?
A. age limit
B. supported cards and currencies
C. request refund
D. top up reverted
Answer: B
Customer query: Are US credit cards accepted?
A. order physical card
B. balance not updated after cheque or cash deposit
C. transfer fee charged
D. supported cards and currencies
Answer: D
Customer query: I want to add money but don't know what currencies you accept, can you tell me?
A. reverted card payment?
B. supported cards and currencies
C. activate my card
D. why verify identity
Answer: B
Customer query: why wouldn't you support american express? its a card i like and use often and i don't want to get a different one
A. exchange rate
B. card acceptance
C. declined cash withdrawal
D. supported cards and currencies
Answer: D
Customer query: Tell me which cards and what currency is supported.
A. declined transfer
B. transfer not received by recipient
C. supported cards and currencies
D. card swallowed
Answer: C
Customer query: Do you support all cards and currencies?
A. activate my card
B. supported cards and currencies
C. card delivery estimate
D. transfer fee charged
Answer: B
Customer query: Which credit or debit cards can I use to top up?
A. card about to expire
B. supported cards and currencies
C. balance not updated after bank transfer
D. pending transfer
Answer: B
Customer query: What options do I have in regards to payment?
A. card payment wrong exchange rate
B. supported cards and currencies
C. virtual card not working
D. cancel transfer
Answer: B
Customer query: I just have one other card from the US. Is that okay?
A. virtual card not working
B. extra charge on statement
C. supported cards and currencies
D. card acceptance
Answer: C
Customer query: What are all the currencies and cards supported to use this?
A. card delivery estimate
B. getting spare card
C. exchange rate
D. supported cards and currencies
Answer: D
Customer query: What cards to do you support to top up.
A. supported cards and currencies
B. wrong exchange rate for cash withdrawal
C. pin blocked
D. age limit
Answer: A
Customer query: Do you accept other currencies besides US Dollars?
A. compromised card
B. get disposable virtual card
C. extra charge on statement
D. supported cards and currencies
Answer: D
Customer query: Can I use any currency to add money?
A. supported cards and currencies
B. fiat currency support
C. card payment not recognised
D. pending cash withdrawal
Answer: A
Customer query: Is my currency okay to add money with?
A. transfer timing
B. supported cards and currencies
C. atm support
D. reverted card payment?
Answer: B
Customer query: What cards and currencies will suffice?
A. apple pay or google pay
B. card payment not recognised
C. supported cards and currencies
D. exchange rate
Answer: C
Customer query: How can I use American Express to add funds to my account?
A. supported cards and currencies
B. card about to expire
C. top up limits
D. transfer into account
Answer: A
Customer query: What cards and currencies are supported?
A. exchange rate
B. Refund not showing up
C. balance not updated after cheque or cash deposit
D. supported cards and currencies
Answer: D
Customer query: What currencies or cards do you support for topping up?
A. lost or stolen phone
B. supported cards and currencies
C. unable to verify identity
D. card payment fee charged
Answer: B
Customer query: Which cards and currencies do you support?
A. supported cards and currencies
B. card acceptance
C. pin blocked
D. card delivery estimate
Answer: A
Customer query: Where can I obtain my virtual card?
A. top up limits
B. verify source of funds
C. card arrival
D. getting virtual card
Answer: D
Customer query: How do you get a virtual card?
A. getting virtual card
B. pin blocked
C. get disposable virtual card
D. atm support
Answer: A
Customer query: Where can I find a virtual card?
A. getting virtual card
B. virtual card not working
C. card linking
D. transfer timing
Answer: A
Customer query: Is there an option to have a virtual card?
A. top up by card charge
B. lost or stolen phone
C. getting virtual card
D. receiving money
Answer: C
Customer query: If I don't want a physical card can i get a virtual version?
A. card delivery estimate
B. getting virtual card
C. transfer timing
D. transfer not received by recipient
Answer: B
Customer query: I requested a virtual card but it is not showing up. Why?
A. getting virtual card
B. transaction charged twice
C. transfer into account
D. request refund
Answer: A
Customer query: Can you tell me how to order a virtual card?
A. top up failed
B. getting virtual card
C. card arrival
D. Refund not showing up
Answer: B
Customer query: Where is the virtual card?
A. passcode forgotten
B. getting virtual card
C. topping up by card
D. balance not updated after cheque or cash deposit
Answer: B
Customer query: what is the virtual card
A. top up by card charge
B. fiat currency support
C. card payment wrong exchange rate
D. getting virtual card
Answer: D
Customer query: how do i get a virtual card?
A. getting virtual card
B. activate my card
C. pin blocked
D. contactless not working
Answer: A
Customer query: Where do I order a virtual card from?
A. getting virtual card
B. extra charge on statement
C. edit personal details
D. card payment wrong exchange rate
Answer: A
Customer query: Why did I not get a virtual card yet?
A. getting virtual card
B. verify my identity
C. pending cash withdrawal
D. top up by cash or cheque
Answer: A
Customer query: How can I order virtual cards?
A. card delivery estimate
B. getting virtual card
C. pending top up
D. failed transfer
Answer: B
Customer query: Can you tell me where I can order a virtual card?
A. card not working
B. transfer timing
C. getting virtual card
D. cash withdrawal charge
Answer: C
Customer query: Is it possible for me to get a virtual card?
A. transfer fee charged
B. getting virtual card
C. exchange charge
D. cash withdrawal not recognised
Answer: B
Customer query: Is this where I order a virtual card?
A. country support
B. declined card payment
C. getting virtual card
D. get physical card
Answer: C
Customer query: What are the steps to getting a virtual card?
A. pending card payment
B. getting virtual card
C. lost or stolen phone
D. beneficiary not allowed
Answer: B
Customer query: help me obtain a virtual card
A. balance not updated after cheque or cash deposit
B. transaction charged twice
C. supported cards and currencies
D. getting virtual card
Answer: D
Customer query: Where is the virtual card located?
A. getting virtual card
B. failed transfer
C. declined cash withdrawal
D. topping up by card
Answer: A
Customer query: Where can I order a virtual card?
A. edit personal details
B. atm support
C. cancel transfer
D. getting virtual card
Answer: D
Customer query: Where do I obtain my virtual card?
A. why verify identity
B. card swallowed
C. getting virtual card
D. cash withdrawal not recognised
Answer: C
Customer query: I want a virtual card!
A. getting virtual card
B. card linking
C. transfer fee charged
D. change pin
Answer: A
Customer query: I want one of those virtual cards!
A. balance not updated after bank transfer
B. exchange via app
C. fiat currency support
D. getting virtual card
Answer: D
Customer query: Are virtual cards available to get?
A. get physical card
B. supported cards and currencies
C. getting virtual card
D. exchange charge
Answer: C
Customer query: Can you help me sign up for a virtual card?
A. pending cash withdrawal
B. disposable card limits
C. getting virtual card
D. top up limits
Answer: C
Customer query: Can I get a copy of the card by email?
A. verify source of funds
B. compromised card
C. request refund
D. getting virtual card
Answer: D
Customer query: Where do I find the virtual card?
A. visa or mastercard
B. getting virtual card
C. pending top up
D. pending transfer
Answer: B
Customer query: why do i not have a virtual card
A. Refund not showing up
B. card acceptance
C. disposable card limits
D. getting virtual card
Answer: D
Customer query: How do I order a virtual card?
A. virtual card not working
B. direct debit payment not recognised
C. getting virtual card
D. cash withdrawal charge
Answer: C
Customer query: I thought I was going to get a virtual card but I haven't received it yet, how can we resolve this?
A. Refund not showing up
B. top up by bank transfer charge
C. getting virtual card
D. declined transfer
Answer: C
Customer query: Please help me get a virtual card.
A. getting virtual card
B. card not working
C. card payment wrong exchange rate
D. top up limits
Answer: A
Customer query: Can I order a virtual card?
A. exchange rate
B. card payment wrong exchange rate
C. getting virtual card
D. why verify identity
Answer: C
Customer query: Where can I go to get a virtual card?
A. transfer not received by recipient
B. transfer into account
C. getting virtual card
D. reverted card payment?
Answer: C
Customer query: Where are the virtual cards located?
A. exchange via app
B. cash withdrawal not recognised
C. getting virtual card
D. pending top up
Answer: C
Customer query: I would like a virtual card- where can I purchase one?
A. getting virtual card
B. why verify identity
C. transfer timing
D. card acceptance
Answer: A
Customer query: When should I receive my virtual card?
A. getting virtual card
B. disposable card limits
C. top up limits
D. balance not updated after bank transfer
Answer: A
Customer query: I need to reorder my virtual card!
A. pin blocked
B. balance not updated after bank transfer
C. top up by cash or cheque
D. getting virtual card
Answer: D
Customer query: Where can I get a virtual card?
A. card swallowed
B. card arrival
C. getting virtual card
D. card payment not recognised
Answer: C
Customer query: Is there a way to obtain a virtual card?
A. edit personal details
B. getting virtual card
C. country support
D. transfer timing
Answer: B
Customer query: Can I have one of the virtual cards?
A. exchange charge
B. order physical card
C. getting virtual card
D. card payment not recognised
Answer: C
Customer query: Will my card be accepted all over the world?
A. transaction charged twice
B. verify my identity
C. card acceptance
D. topping up by card
Answer: C
Customer query: Who accepts this card?
A. card acceptance
B. pending transfer
C. country support
D. activate my card
Answer: A
Customer query: Can I use my card for payment all over the world?
A. card acceptance
B. visa or mastercard
C. declined cash withdrawal
D. cash withdrawal charge
Answer: A
Customer query: It will be fine to use at any establishment that accepts Mastercard.
A. card acceptance
B. apple pay or google pay
C. transfer timing
D. top up by bank transfer charge
Answer: A
Customer query: Where can the card be used?
A. top up by bank transfer charge
B. card payment not recognised
C. cash withdrawal charge
D. card acceptance
Answer: D
Customer query: Can my card be used everywhere?
A. get physical card
B. virtual card not working
C. top up by bank transfer charge
D. card acceptance
Answer: D
Customer query: Are there any limits on where I can use my card?
A. cancel transfer
B. card acceptance
C. compromised card
D. top up by bank transfer charge
Answer: B
Customer query: What stores can I sue my card?
A. top up failed
B. visa or mastercard
C. card acceptance
D. cancel transfer
Answer: C
Customer query: Can I use my card anywhere I want?
A. verify my identity
B. card acceptance
C. apple pay or google pay
D. pending card payment
Answer: B
Customer query: Is there anywhere my card will not be accepted?
A. top up reverted
B. card about to expire
C. card acceptance
D. card delivery estimate
Answer: C
Customer query: What are the rules to where I can use my card?
A. activate my card
B. extra charge on statement
C. top up by card charge
D. card acceptance
Answer: D
Customer query: Do you know where my card will be accepted?
A. receiving money
B. card acceptance
C. direct debit payment not recognised
D. verify top up
Answer: B
Customer query: What places can I use my card?
A. virtual card not working
B. balance not updated after cheque or cash deposit
C. cancel transfer
D. card acceptance
Answer: D
Customer query: Is my card accepted everywhere?
A. atm support
B. transfer not received by recipient
C. card acceptance
D. card not working
Answer: C
Customer query: What places will accept my card for payment?
A. balance not updated after cheque or cash deposit
B. card acceptance
C. exchange charge
D. declined transfer
Answer: B
Customer query: Does this card work everywhere?
A. card not working
B. card acceptance
C. balance not updated after bank transfer
D. order physical card
Answer: B
Customer query: 

What businesses accept this card?
A. verify my identity
B. card acceptance
C. pending card payment
D. activate my card
Answer: B
Customer query: Where can I use my card?
A. balance not updated after cheque or cash deposit
B. declined card payment
C. receiving money
D. card acceptance
Answer: D
Customer query: Which outlets accept my card?
A. card acceptance
B. top up by cash or cheque
C. fiat currency support
D. receiving money
Answer: A
Customer query: I am traveling to Germany, Will I be able to use my card there?
A. pending cash withdrawal
B. balance not updated after bank transfer
C. card acceptance
D. cash withdrawal not recognised
Answer: C
Customer query: What stores will take my credit card as payment?
A. edit personal details
B. card acceptance
C. balance not updated after bank transfer
D. visa or mastercard
Answer: B
Customer query: Is there any place I cannot use my card?
A. top up reverted
B. receiving money
C. transfer into account
D. card acceptance
Answer: D
Customer query: Will I be able to use my card anywhere?
A. card acceptance
B. exchange via app
C. card payment not recognised
D. exchange charge
Answer: A
Customer query: Is my card usable anywhere?
A. apple pay or google pay
B. card acceptance
C. pending card payment
D. visa or mastercard
Answer: B
Customer query: Is it acceptable to use my card anywhere?
A. declined transfer
B. balance not updated after cheque or cash deposit
C. card acceptance
D. card swallowed
Answer: C
Customer query: Can I use my card everywhere?
A. card acceptance
B. cancel transfer
C. exchange charge
D. top up by bank transfer charge
Answer: A
Customer query: Where is my card accepted?
A. compromised card
B. pending top up
C. card acceptance
D. getting virtual card
Answer: C
Customer query: Where can I pay with my debit or credit card?
A. balance not updated after cheque or cash deposit
B. card acceptance
C. exchange rate
D. get physical card
Answer: B
Customer query: Where should my card work?
A. exchange rate
B. card acceptance
C. pending cash withdrawal
D. virtual card not working
Answer: B
Customer query: areas card is accpeted
A. order physical card
B. pending card payment
C. transfer fee charged
D. card acceptance
Answer: D
Customer query: places i can use the card
A. declined cash withdrawal
B. card acceptance
C. transaction charged twice
D. direct debit payment not recognised
Answer: B
Customer query: Can I make online purchases with my card?
A. card swallowed
B. supported cards and currencies
C. card acceptance
D. contactless not working
Answer: C
Customer query: Does every place of business accept this card?
A. card payment not recognised
B. card acceptance
C. failed transfer
D. top up by bank transfer charge
Answer: B
Customer query: What places will accept my card?
A. balance not updated after cheque or cash deposit
B. get disposable virtual card
C. cash withdrawal charge
D. card acceptance
Answer: D
Customer query: Can I use my card anywere?
A. direct debit payment not recognised
B. verify top up
C. card about to expire
D. card acceptance
Answer: D
Customer query: Will any business take this card?
A. passcode forgotten
B. card acceptance
C. cash withdrawal charge
D. transaction charged twice
Answer: B
Customer query: Will filling stations accept my card?
A. cash withdrawal charge
B. exchange rate
C. top up by card charge
D. card acceptance
Answer: D
Customer query: Where am I able to use the card?
A. card payment wrong exchange rate
B. card acceptance
C. contactless not working
D. lost or stolen card
Answer: B
Customer query: What can I use my card to pay for?
A. card linking
B. country support
C. card acceptance
D. balance not updated after bank transfer
Answer: C
Customer query: Who accepts my card?
A. visa or mastercard
B. pending top up
C. card acceptance
D. get physical card
Answer: C
Customer query: My top-up was cancelled; will I receive a refund?
A. top up reverted
B. extra charge on statement
C. terminate account
D. automatic top up
Answer: A
Customer query: How do I fix a reverted top up?
A. cash withdrawal charge
B. top up reverted
C. receiving money
D. top up by card charge
Answer: B
Customer query: Is it possible to tell if my top up has reverted?
A. change pin
B. request refund
C. receiving money
D. top up reverted
Answer: D
Customer query: My top-up showed as complete, but it's no longer there! What's going on here?
A. transfer not received by recipient
B. top up reverted
C. transfer fee charged
D. getting virtual card
Answer: B
Customer query: Hi, i don't know what's going on i've just paid for my top up twice by accident can you help me get a refund please.
A. visa or mastercard
B. activate my card
C. top up reverted
D. verify top up
Answer: C
Customer query: It seems my top up is reverted?
A. card acceptance
B. apple pay or google pay
C. lost or stolen phone
D. top up reverted
Answer: D
Customer query: The app wouldn't accept my top up.
A. transfer into account
B. top up reverted
C. get physical card
D. disposable card limits
Answer: B
Customer query: I topped up my account and even though it was confirmed at first, the money isn't there anymore! why did this happen, and where did my money go?
A. atm support
B. pending top up
C. top up reverted
D. lost or stolen phone
Answer: C
Customer query: I believe my money did not go through with my top up, was there a problem on your end?
A. contactless not working
B. activate my card
C. top up reverted
D. topping up by card
Answer: C
Customer query: My top-up was reverted, why did this happen?
A. card payment not recognised
B. top up reverted
C. pending card payment
D. lost or stolen phone
Answer: B
Customer query: I put money into my account for the minimum balance but the application didn't accept.
A. get disposable virtual card
B. cash withdrawal charge
C. top up reverted
D. card arrival
Answer: C
Customer query: Can you tell me if my top-up has been cancelled?
A. card arrival
B. top up reverted
C. cash withdrawal charge
D. getting spare card
Answer: B
Customer query: I got topped up but the application reverted it.
A. order physical card
B. top up reverted
C. card payment fee charged
D. verify my identity
Answer: B
Customer query: Why would my top up be cancelled?
A. disposable card limits
B. top up reverted
C. get disposable virtual card
D. why verify identity
Answer: B
Customer query: There appears to have been a reversion in my top up
A. top up reverted
B. edit personal details
C. transaction charged twice
D. why verify identity
Answer: A
Customer query: The application reverted my top-up.
A. get disposable virtual card
B. top up reverted
C. pending top up
D. top up failed
Answer: B
Customer query: I think my top-up was cancelled.
A. wrong amount of cash received
B. card acceptance
C. top up reverted
D. top up limits
Answer: C
Customer query: I believed crypto top up with something you offered. This does not seem to be working. The money has been removed from my account though so what's going on?
A. top up reverted
B. top up limits
C. contactless not working
D. declined card payment
Answer: A
Customer query: I topped up but the app reverted it
A. receiving money
B. top up by card charge
C. failed transfer
D. top up reverted
Answer: D
Customer query: I went to top up and it is no longer there.  Was it sent back?
A. request refund
B. top up reverted
C. pending transfer
D. getting virtual card
Answer: B
Customer query: What happened to my top-up?
A. topping up by card
B. top up reverted
C. cash withdrawal charge
D. compromised card
Answer: B
Customer query: Can you tell me why my top up was reverted?
A. top up by card charge
B. top up reverted
C. direct debit payment not recognised
D. card delivery estimate
Answer: B
Customer query: For what reason would a top up be reverted and returned to my account?
A. wrong amount of cash received
B. top up reverted
C. getting virtual card
D. direct debit payment not recognised
Answer: B
Customer query: When I topped up, the app reverted my funds.
A. contactless not working
B. top up reverted
C. declined card payment
D. pending card payment
Answer: B
Customer query: What happened to where my top-up was canceled?
A. contactless not working
B. visa or mastercard
C. top up reverted
D. cash withdrawal not recognised
Answer: C
Customer query: I tryed to make a top-up with cryptocurrency but the payment was referted.
A. top up reverted
B. topping up by card
C. visa or mastercard
D. card payment not recognised
Answer: A
Customer query: The app reverted my top off.
A. atm support
B. top up reverted
C. direct debit payment not recognised
D. order physical card
Answer: B
Customer query: The app reverted my action when I topped up.
A. card payment fee charged
B. visa or mastercard
C. why verify identity
D. top up reverted
Answer: D
Customer query: Was my top up reversed?
A. reverted card payment?
B. top up by cash or cheque
C. order physical card
D. top up reverted
Answer: D
Customer query: I see my top-up was canceled, but why?
A. virtual card not working
B. top up reverted
C. edit personal details
D. contactless not working
Answer: B
Customer query: Do you know if my top-up has been cancelled?
A. card linking
B. verify my identity
C. reverted card payment?
D. top up reverted
Answer: D
Customer query: has my top-up has been cancelled
A. top up reverted
B. contactless not working
C. order physical card
D. failed transfer
Answer: A
Customer query: My top-up was revoked.
A. unable to verify identity
B. passcode forgotten
C. top up reverted
D. change pin
Answer: C
Customer query: Causes of top-up cancellation
A. top up reverted
B. declined transfer
C. pending card payment
D. cash withdrawal not recognised
Answer: A
Customer query: The app reverted what I topped up.
A. balance not updated after cheque or cash deposit
B. supported cards and currencies
C. top up reverted
D. lost or stolen phone
Answer: C
Customer query: Has my top up been reverted?
A. get physical card
B. age limit
C. request refund
D. top up reverted
Answer: D
Customer query: Im very upset as my top-up was canceled and I have no idea why.
A. top up reverted
B. top up limits
C. lost or stolen card
D. age limit
Answer: A
Customer query: My top-up has been cancelled.
A. direct debit payment not recognised
B. card payment not recognised
C. top up reverted
D. activate my card
Answer: C
Customer query: On my last transaction it seem that my top-up was not successful.
A. declined cash withdrawal
B. exchange charge
C. transfer not received by recipient
D. top up reverted
Answer: D
Customer query: I'd like to know why my top-up was canceled please.
A. transfer timing
B. disposable card limits
C. top up reverted
D. top up by bank transfer charge
Answer: C
Customer query: I tried making an update to my balance using cheque just yesterday but it doesn't appear to have worked. Should this not be a faster process? I need you to please check over my account because something has went wrong.
A. verify source of funds
B. cash withdrawal not recognised
C. balance not updated after cheque or cash deposit
D. automatic top up
Answer: C
Customer query: How come I don't see my deposit in my account yet?
A. atm support
B. transfer fee charged
C. balance not updated after cheque or cash deposit
D. activate my card
Answer: C
Customer query: Is there a reason why my account isn't updating because I used a check to  balance my account?
A. declined cash withdrawal
B. balance not updated after cheque or cash deposit
C. contactless not working
D. request refund
Answer: B
Customer query: I don't know why the deposit I made a week ago still hasn't showed up, I really need the money now.
A. transfer fee charged
B. balance not updated after cheque or cash deposit
C. verify source of funds
D. verify top up
Answer: B
Customer query: I made a cash deposit almost a week ago but it's still not there!! please sort this out asap I need the money
A. exchange charge
B. pending transfer
C. wrong amount of cash received
D. balance not updated after cheque or cash deposit
Answer: D
Customer query: Where is my cash deposit?
A. top up limits
B. virtual card not working
C. balance not updated after cheque or cash deposit
D. balance not updated after bank transfer
Answer: C
Customer query: How can I get the cash deposit to show up on my account?
A. pending card payment
B. balance not updated after cheque or cash deposit
C. verify my identity
D. pending transfer
Answer: B
Customer query: When will I see the cash I deposited this morning as available?
A. balance not updated after cheque or cash deposit
B. extra charge on statement
C. Refund not showing up
D. supported cards and currencies
Answer: A
Customer query: cash from this morning has not deposited
A. card payment wrong exchange rate
B. Refund not showing up
C. get physical card
D. balance not updated after cheque or cash deposit
Answer: D
Customer query: Where is the cash from my cheque I recently deposited?
A. fiat currency support
B. top up by bank transfer charge
C. unable to verify identity
D. balance not updated after cheque or cash deposit
Answer: D
Customer query: Cash deposit to my account but it has not appeared.
A. failed transfer
B. change pin
C. top up limits
D. balance not updated after cheque or cash deposit
Answer: D
Customer query: When I deposit cheques and cash, my balance does not update.
A. balance not updated after cheque or cash deposit
B. visa or mastercard
C. extra charge on statement
D. card payment wrong exchange rate
Answer: A
Customer query: I made a deposit this morning but it is still pending?
A. card delivery estimate
B. balance not updated after cheque or cash deposit
C. transfer not received by recipient
D. pending transfer
Answer: B
Customer query: cash deposit to my account has shown a red flag.
A. card payment not recognised
B. balance not updated after cheque or cash deposit
C. cancel transfer
D. get disposable virtual card
Answer: B
Customer query: I have paid money into my account but it doesn't show.
A. pending cash withdrawal
B. fiat currency support
C. balance not updated after cheque or cash deposit
D. declined cash withdrawal
Answer: C
Customer query: The balance on my account wasn't updated after I made a depost.
A. terminate account
B. balance not updated after cheque or cash deposit
C. receiving money
D. beneficiary not allowed
Answer: B
Customer query: Are cheques accepted to my account? Mine didn't seem to work.
A. balance not updated after cheque or cash deposit
B. card delivery estimate
C. receiving money
D. get disposable virtual card
Answer: A
Customer query: I deposited a check but my balance is still the same.
A. automatic top up
B. card payment not recognised
C. balance not updated after cheque or cash deposit
D. lost or stolen card
Answer: C
Customer query: IM still waiting for my account to update from a cash deposit?
A. exchange via app
B. balance not updated after cheque or cash deposit
C. change pin
D. automatic top up
Answer: B
Customer query: I Submitted a cheque couple days ago, nothing happened to my account yet.Would you please check What could be the possible issue?
A. card linking
B. passcode forgotten
C. balance not updated after cheque or cash deposit
D. card swallowed
Answer: C
Customer query: Where is my deposit?
A. balance not updated after cheque or cash deposit
B. pending cash withdrawal
C. unable to verify identity
D. card delivery estimate
Answer: A
Customer query: My bank statement doesn't show the cash deposit I made recently.
A. balance not updated after cheque or cash deposit
B. transfer fee charged
C. lost or stolen card
D. declined cash withdrawal
Answer: A
Customer query: My cash deposit from a week ago hasn't shown up. I need the money - how quickly can you sort this out?
A. disposable card limits
B. card swallowed
C. balance not updated after cheque or cash deposit
D. card linking
Answer: C
Customer query: Why didn't my balance update after my cash or checque deposit?
A. pending card payment
B. reverted card payment?
C. balance not updated after cheque or cash deposit
D. cash withdrawal charge
Answer: C
Customer query: Why is the cash deposit not showing up in my account?
A. passcode forgotten
B. top up failed
C. receiving money
D. balance not updated after cheque or cash deposit
Answer: D
Customer query: I made a deposit of cash and check that has not been added to my balance.
A. exchange charge
B. balance not updated after cheque or cash deposit
C. top up failed
D. verify source of funds
Answer: B
Customer query: Why hasn't my balance increased after depositing a check?
A. balance not updated after cheque or cash deposit
B. exchange charge
C. atm support
D. topping up by card
Answer: A
Customer query: Why does my account not accept cash deposits?
A. balance not updated after cheque or cash deposit
B. activate my card
C. automatic top up
D. transfer not received by recipient
Answer: A
Customer query: What happened to the cash that I tried to deposit into my account? It's gone!
A. pending top up
B. balance not updated after cheque or cash deposit
C. receiving money
D. transaction charged twice
Answer: B
Customer query: I had a cheque deposited, but I still haven't seen the cash.
A. contactless not working
B. cash withdrawal not recognised
C. balance not updated after cheque or cash deposit
D. balance not updated after bank transfer
Answer: C
Customer query: A cheque deposit hasn't posted to my account, when will my balance update?
A. card payment fee charged
B. balance not updated after bank transfer
C. wrong amount of cash received
D. balance not updated after cheque or cash deposit
Answer: D
Customer query: I submitted a cash deposit to my account but it hasn't posted yet.
A. top up reverted
B. balance not updated after cheque or cash deposit
C. edit personal details
D. change pin
Answer: B
Customer query: I sent a cheque  a few days ago and nothing has happened to my account yet. Can you please check on this for me?
A. getting virtual card
B. balance not updated after cheque or cash deposit
C. top up limits
D. activate my card
Answer: B
Customer query: Has the check I deposited cleared to I can get the cash?
A. direct debit payment not recognised
B. exchange charge
C. card payment not recognised
D. balance not updated after cheque or cash deposit
Answer: D
Customer query: How long does it take to process cheque deposits?
A. balance not updated after cheque or cash deposit
B. failed transfer
C. Refund not showing up
D. pin blocked
Answer: A
Customer query: How come my cash deposit is not showing up. This can't be right. There must be some mistake. Where did my cash go. You better not have lost it as I need this money asap.
A. terminate account
B. extra charge on statement
C. pending card payment
D. balance not updated after cheque or cash deposit
Answer: D
Customer query: I deposited cash this morning and I am still waiting
A. cash withdrawal not recognised
B. balance not updated after cheque or cash deposit
C. top up limits
D. card payment wrong exchange rate
Answer: B
Customer query: Balance hasn't been updated following a cheque or cash deposit
A. balance not updated after cheque or cash deposit
B. card swallowed
C. getting spare card
D. verify source of funds
Answer: A
Customer query: I tired to deposit some cash into my account but it's not there
A. balance not updated after cheque or cash deposit
B. verify top up
C. atm support
D. country support
Answer: A
Customer query: I sent you a cheque couple days ago, nothing happened to my account yet! This is unacceptable, where is my money??
A. getting virtual card
B. balance not updated after cheque or cash deposit
C. card payment fee charged
D. transfer not received by recipient
Answer: B
Customer query: I have a strange payment in my statement
A. cash withdrawal charge
B. automatic top up
C. card not working
D. card payment not recognised
Answer: D
Customer query: There is a charge on my card that I did not make
A. card payment not recognised
B. request refund
C. card payment wrong exchange rate
D. pending cash withdrawal
Answer: A
Customer query: I saw a payment i did not do
A. card swallowed
B. card payment not recognised
C. disposable card limits
D. get disposable virtual card
Answer: B
Customer query: There is a payment that is not mine in the app.  Please advise/
A. disposable card limits
B. balance not updated after bank transfer
C. Refund not showing up
D. card payment not recognised
Answer: D
Customer query: An unauthorized payment is in my app
A. top up failed
B. receiving money
C. pending top up
D. card payment not recognised
Answer: D
Customer query: I did not make this card payment.
A. card acceptance
B. top up reverted
C. card payment wrong exchange rate
D. card payment not recognised
Answer: D
Customer query: What should I do if I see a payment I didn't make?
A. card payment not recognised
B. country support
C. card not working
D. exchange via app
Answer: A
Customer query: I found an unauthorized card payment
A. transfer not received by recipient
B. card not working
C. get disposable virtual card
D. card payment not recognised
Answer: D
Customer query: there is a transaction on my account that i didnt make
A. unable to verify identity
B. card payment not recognised
C. virtual card not working
D. change pin
Answer: B
Customer query: I don't recall making that payment?
A. card payment not recognised
B. passcode forgotten
C. transfer fee charged
D. get physical card
Answer: A
Customer query: There are some payments with my card that I don't know where they are coming from. Just checked today and it's been since a couple days as well! What to I do? Can I revert this retrospectively? My card needs to be frozen immediately as well!
A. exchange via app
B. contactless not working
C. card payment not recognised
D. card payment wrong exchange rate
Answer: C
Customer query: Has someone accessed my card there are payments I did not make that are showing up on the app.
A. transfer timing
B. beneficiary not allowed
C. card payment not recognised
D. card swallowed
Answer: C
Customer query: There are some strange charges on my card that I didn't make from a few days ago.  Is my card stolen and if so should I cancel it?  Will I get refunded the charges?
A. card payment not recognised
B. getting virtual card
C. virtual card not working
D. country support
Answer: A
Customer query: Why would there be a payment on my account I don't recognize?
A. activate my card
B. card payment fee charged
C. why verify identity
D. card payment not recognised
Answer: D
Customer query: I have a payment I didn't do
A. reverted card payment?
B. card payment not recognised
C. extra charge on statement
D. verify source of funds
Answer: B
Customer query: There is a payment that is not mine.
A. automatic top up
B. card payment not recognised
C. request refund
D. exchange via app
Answer: B