aveni-ai/aveni-bench-banking77 huggingface dataset:
Customer query: Can you freeze my account?  I just saw there are transactions on my account that I don't recognize.  How can I fix this?
A. card payment not recognised
B. compromised card
C. top up by cash or cheque
D. getting spare card
Answer: A
Customer query: There is a card payment I do not recognise.
A. pending cash withdrawal
B. card payment not recognised
C. pending transfer
D. card arrival
Answer: B
Customer query: I don't recognise a card payment
A. automatic top up
B. card payment not recognised
C. lost or stolen phone
D. order physical card
Answer: B
Customer query: Payment i did not do
A. top up by card charge
B. apple pay or google pay
C. card payment not recognised
D. lost or stolen phone
Answer: C
Customer query: Please put a freeze on my card,  I am worried there has been some payments on it and I don't know what for.
A. balance not updated after cheque or cash deposit
B. card payment fee charged
C. card payment not recognised
D. top up by card charge
Answer: C
Customer query: I think my statement has a fraudulent charge
A. age limit
B. top up failed
C. card arrival
D. card payment not recognised
Answer: D
Customer query: I'm concerned about a payment that has recently been made on my card.  I do not recognize the name that the transaction went to, can you help me?
A. terminate account
B. card payment not recognised
C. failed transfer
D. atm support
Answer: B
Customer query: What should I do to get transactions off of my account if I didn't make them?  My card must have been compromised and I need to freeze it asap!
A. extra charge on statement
B. unable to verify identity
C. failed transfer
D. card payment not recognised
Answer: D
Customer query: I have a payment listed in error.
A. card payment not recognised
B. Refund not showing up
C. card payment fee charged
D. receiving money
Answer: A
Customer query: What can I do about some payments on my card I didn't make.  Please put a freeze on my card till we can figure this out.
A. verify source of funds
B. unable to verify identity
C. card payment not recognised
D. pending card payment
Answer: C
Customer query: I'm not familiar with a card payment.
A. change pin
B. wrong exchange rate for cash withdrawal
C. atm support
D. card payment not recognised
Answer: D
Customer query: I have an unauthorized transaction on my statement
A. balance not updated after cheque or cash deposit
B. card payment not recognised
C. direct debit payment not recognised
D. virtual card not working
Answer: B
Customer query: There is a payment in the App that is not mine.
A. transfer into account
B. receiving money
C. card payment not recognised
D. top up by card charge
Answer: C
Customer query: I don't know where this transaction came from?
A. transfer into account
B. lost or stolen phone
C. apple pay or google pay
D. card payment not recognised
Answer: D
Customer query: I see a charge on my account that I don't recall making. I feel like my account may have been compromised.
A. top up failed
B. pending top up
C. card arrival
D. card payment not recognised
Answer: D
Customer query: I know I didn't make this payment showing up on my card, I don't remember this person at all.
A. card payment not recognised
B. top up failed
C. cancel transfer
D. card not working
Answer: A
Customer query: Somebody used my card to make a purchase
A. top up failed
B. lost or stolen phone
C. top up limits
D. card payment not recognised
Answer: D
Customer query: There's a recent charge on my card that I know I didn't make because I've never seen the name before. Can we investigate this?
A. age limit
B. direct debit payment not recognised
C. card payment not recognised
D. top up by cash or cheque
Answer: C
Customer query: Some of my card payments look different than where I purchased products from. Why is that?
A. balance not updated after bank transfer
B. card arrival
C. card payment not recognised
D. request refund
Answer: C
Customer query: There is a strange payment on my statement. What should I do?
A. direct debit payment not recognised
B. card not working
C. get physical card
D. card payment not recognised
Answer: D
Customer query: I think there has been a purchase made that wasn't by me.
A. receiving money
B. unable to verify identity
C. declined transfer
D. card payment not recognised
Answer: D
Customer query: There is a fraudulent charge on my statement.
A. card acceptance
B. compromised card
C. card payment not recognised
D. passcode forgotten
Answer: C
Customer query: What is the payment in my account that I did not do?
A. get physical card
B. visa or mastercard
C. verify source of funds
D. card payment not recognised
Answer: D
Customer query: In my statement there is a payment that is I do not recognize
A. top up failed
B. verify top up
C. direct debit payment not recognised
D. card payment not recognised
Answer: D
Customer query: I no longer live at my address on file, how do I change it?
A. edit personal details
B. card payment fee charged
C. pending cash withdrawal
D. pending card payment
Answer: A
Customer query: How to change my address.
A. edit personal details
B. activate my card
C. top up by bank transfer charge
D. lost or stolen card
Answer: A
Customer query: How do I update my details?
A. terminate account
B. top up by cash or cheque
C. edit personal details
D. top up limits
Answer: C
Customer query: My address needs to be revised.
A. top up limits
B. get disposable virtual card
C. edit personal details
D. pending card payment
Answer: C
Customer query: got married, need to change account name
A. edit personal details
B. virtual card not working
C. disposable card limits
D. country support
Answer: A
Customer query: My address has changed.
A. receiving money
B. terminate account
C. edit personal details
D. extra charge on statement
Answer: C
Customer query: got married and need to change name
A. card payment fee charged
B. order physical card
C. edit personal details
D. card acceptance
Answer: C
Customer query: I want to change my personal details.
A. edit personal details
B. activate my card
C. balance not updated after bank transfer
D. pin blocked
Answer: A
Customer query: I moved.  I need to update my details.
A. pending transfer
B. declined card payment
C. why verify identity
D. edit personal details
Answer: D
Customer query: I need to edit the personal details section of my account
A. automatic top up
B. edit personal details
C. apple pay or google pay
D. direct debit payment not recognised
Answer: B
Customer query: Where can I change my personal information after I move?
A. pin blocked
B. lost or stolen card
C. getting virtual card
D. edit personal details
Answer: D
Customer query: Where can I go to modify my detail?
A. terminate account
B. edit personal details
C. balance not updated after bank transfer
D. change pin
Answer: B
Customer query: How do I change my information?
A. verify top up
B. getting spare card
C. edit personal details
D. wrong exchange rate for cash withdrawal
Answer: C
Customer query: I need to change my account details
A. edit personal details
B. transfer timing
C. card about to expire
D. card linking
Answer: A
Customer query: I moved.  Where do I update my details?
A. top up by cash or cheque
B. edit personal details
C. transfer not received by recipient
D. transfer timing
Answer: B
Customer query: I relocated and need to change my personal details.
A. edit personal details
B. wrong exchange rate for cash withdrawal
C. pending transfer
D. get physical card
Answer: A
Customer query: I need to update my personal details
A. edit personal details
B. card acceptance
C. supported cards and currencies
D. get disposable virtual card
Answer: A
Customer query: My address has changed. How do I report it?
A. topping up by card
B. card payment wrong exchange rate
C. edit personal details
D. beneficiary not allowed
Answer: C
Customer query: I need to update my info.
A. declined card payment
B. edit personal details
C. top up by cash or cheque
D. pending card payment
Answer: B
Customer query: How can I modify my details?
A. card payment wrong exchange rate
B. get disposable virtual card
C. pin blocked
D. edit personal details
Answer: D
Customer query: What do i have to do to change my name?
A. edit personal details
B. pin blocked
C. reverted card payment?
D. verify source of funds
Answer: A
Customer query: My address has updated and I need to change it.
A. edit personal details
B. lost or stolen phone
C. card payment not recognised
D. pending cash withdrawal
Answer: A
Customer query: Where can I go to update my personal profile?
A. edit personal details
B. verify source of funds
C. cash withdrawal not recognised
D. change pin
Answer: A
Customer query: Is it possible to edit my personal details on the app?
A. getting spare card
B. exchange charge
C. request refund
D. edit personal details
Answer: D
Customer query: how can i change my details
A. exchange rate
B. verify top up
C. supported cards and currencies
D. edit personal details
Answer: D
Customer query: I need help changing my last name on my account.
A. compromised card
B. card payment not recognised
C. declined transfer
D. edit personal details
Answer: D
Customer query: How do I update my current residence details?
A. exchange charge
B. edit personal details
C. passcode forgotten
D. transaction charged twice
Answer: B
Customer query: how do i change name?
A. card not working
B. pending transfer
C. contactless not working
D. edit personal details
Answer: D
Customer query: I need to change my name since I got married
A. edit personal details
B. extra charge on statement
C. direct debit payment not recognised
D. wrong exchange rate for cash withdrawal
Answer: A
Customer query: I want to change my address.
A. pending card payment
B. edit personal details
C. disposable card limits
D. age limit
Answer: B
Customer query: how to change name
A. Refund not showing up
B. edit personal details
C. extra charge on statement
D. direct debit payment not recognised
Answer: B
Customer query: Can I change my information?
A. edit personal details
B. pending top up
C. pending card payment
D. card acceptance
Answer: A
Customer query: I need to update my current address
A. edit personal details
B. exchange rate
C. compromised card
D. activate my card
Answer: A
Customer query: I have moved.  Where can I update my details?
A. getting virtual card
B. balance not updated after bank transfer
C. edit personal details
D. extra charge on statement
Answer: C
Customer query: I want to change my name.
A. lost or stolen phone
B. declined cash withdrawal
C. card about to expire
D. edit personal details
Answer: D
Customer query: Should I just wait until the post office sends a change of address form?
A. edit personal details
B. wrong amount of cash received
C. card payment wrong exchange rate
D. country support
Answer: A
Customer query: I need to change my name what do I do?
A. edit personal details
B. card payment wrong exchange rate
C. declined card payment
D. activate my card
Answer: A
Customer query: How can I edit my personal details?
A. unable to verify identity
B. card payment not recognised
C. card delivery estimate
D. edit personal details
Answer: D
Customer query: How do I change my address?
A. verify top up
B. beneficiary not allowed
C. balance not updated after bank transfer
D. edit personal details
Answer: D
Customer query: What do I need to do to change the address on my account?
A. edit personal details
B. automatic top up
C. direct debit payment not recognised
D. Refund not showing up
Answer: A
Customer query: Why do you require so many details about my identity?
A. why verify identity
B. pending card payment
C. get physical card
D. unable to verify identity
Answer: A
Customer query: I'd rather not verify my identity.
A. card linking
B. pending cash withdrawal
C. why verify identity
D. Refund not showing up
Answer: C
Customer query: do I need to verify my identity every time I log into my account?
A. visa or mastercard
B. activate my card
C. card acceptance
D. why verify identity
Answer: D
Customer query: Why am I required to verify my identity?
A. why verify identity
B. card swallowed
C. contactless not working
D. card payment fee charged
Answer: A
Customer query: Can I make transfers before identity verification?
A. order physical card
B. unable to verify identity
C. direct debit payment not recognised
D. why verify identity
Answer: D
Customer query: What is the need to verify my identity?
A. change pin
B. receiving money
C. transfer fee charged
D. why verify identity
Answer: D
Customer query: Do I have to do the identity check?
A. virtual card not working
B. why verify identity
C. topping up by card
D. lost or stolen card
Answer: B
Customer query: Can I use my account without verifying my identity?
A. card not working
B. why verify identity
C. pin blocked
D. balance not updated after bank transfer
Answer: B
Customer query: Why is identity verification mandatory?
A. country support
B. unable to verify identity
C. activate my card
D. why verify identity
Answer: D
Customer query: Do I have to do an identity check?
A. why verify identity
B. cash withdrawal not recognised
C. supported cards and currencies
D. passcode forgotten
Answer: A
Customer query: I would like to not have to do the identity verification.
A. balance not updated after bank transfer
B. why verify identity
C. country support
D. edit personal details
Answer: B
Customer query: Can I still use my account, even though the identity verification has not passed yet?
A. verify my identity
B. supported cards and currencies
C. balance not updated after cheque or cash deposit
D. why verify identity
Answer: D
Customer query: Why do you require all my identity details?
A. card payment wrong exchange rate
B. declined cash withdrawal
C. extra charge on statement
D. why verify identity
Answer: D
Customer query: Why do you need so much information to verify my identity?
A. card swallowed
B. why verify identity
C. receiving money
D. supported cards and currencies
Answer: B
Customer query: What is the purpose for the identity check
A. top up by cash or cheque
B. getting virtual card
C. why verify identity
D. card delivery estimate
Answer: C
Customer query: I don't like that I have to fill out so much information about my identity.
A. why verify identity
B. compromised card
C. card swallowed
D. age limit
Answer: A
Customer query: What is the point of an identity check?
A. supported cards and currencies
B. why verify identity
C. card payment fee charged
D. receiving money
Answer: B
Customer query: How come you need to know my identity?
A. why verify identity
B. verify source of funds
C. card arrival
D. top up limits
Answer: A
Customer query: May I use my account now, even though the identity verification has not gone through yet?
A. supported cards and currencies
B. why verify identity
C. lost or stolen card
D. disposable card limits
Answer: B
Customer query: Do I need to verify my identity to use my account?
A. top up failed
B. declined transfer
C. why verify identity
D. direct debit payment not recognised
Answer: C
Customer query: Why am I required to do an identity check?
A. pin blocked
B. why verify identity
C. card delivery estimate
D. disposable card limits
Answer: B
Customer query: Why am I being asked to have an identity check
A. failed transfer
B. card not working
C. why verify identity
D. passcode forgotten
Answer: C
Customer query: Can i make transactions before identity verification is complete?
A. direct debit payment not recognised
B. why verify identity
C. declined cash withdrawal
D. card delivery estimate
Answer: B
Customer query: Do I really need to verify my identity?
A. declined card payment
B. wrong amount of cash received
C. card arrival
D. why verify identity
Answer: D
Customer query: Why do I have to give you all of my identification details?
A. age limit
B. contactless not working
C. why verify identity
D. change pin
Answer: C
Customer query: Why do you require so many identity details?
A. why verify identity
B. pending transfer
C. wrong amount of cash received
D. verify source of funds
Answer: A
Customer query: Since my id hasn't been verified, when can I use my account?
A. why verify identity
B. request refund
C. failed transfer
D. verify top up
Answer: A
Customer query: I won't verify my identity.
A. pending transfer
B. activate my card
C. receiving money
D. why verify identity
Answer: D
Customer query: I want to skip verification of my identity.
A. wrong exchange rate for cash withdrawal
B. exchange charge
C. order physical card
D. why verify identity
Answer: D
Customer query: I do not wish to verify my identity.
A. why verify identity
B. supported cards and currencies
C. lost or stolen card
D. balance not updated after cheque or cash deposit
Answer: A
Customer query: Why do I have to verify my identity?
A. top up by bank transfer charge
B. transfer into account
C. why verify identity
D. transaction charged twice
Answer: C
Customer query: what is the identity check?
A. order physical card
B. why verify identity
C. pending cash withdrawal
D. cash withdrawal charge
Answer: B
Customer query: What other methods are there to verify my identity?
A. contactless not working
B. card not working
C. why verify identity
D. edit personal details
Answer: C
Customer query: Do I need to verify my identity?
A. extra charge on statement
B. virtual card not working
C. why verify identity
D. fiat currency support
Answer: C
Customer query: Do I need to verify my identity each time I wish to use my account?
A. direct debit payment not recognised
B. top up limits
C. why verify identity
D. getting spare card
Answer: C
Customer query: Can I use my account if the identity verification is not complete?
A. get physical card
B. why verify identity
C. top up reverted
D. pending transfer
Answer: B
Customer query: Why is it asking me to verify my identity
A. activate my card
B. why verify identity
C. balance not updated after bank transfer
D. card payment not recognised
Answer: B
Customer query: Do I have to verify my identity?
A. lost or stolen card
B. get disposable virtual card
C. top up reverted
D. why verify identity
Answer: D
Customer query: Why do you need to know so much about me
A. unable to verify identity
B. why verify identity
C. declined cash withdrawal
D. age limit
Answer: B
Customer query: Why did I need to verfiy my identity?
A. card arrival
B. why verify identity
C. card payment wrong exchange rate
D. card not working
Answer: B
Customer query: I cannot verify my identity
A. reverted card payment?
B. fiat currency support
C. unable to verify identity
D. automatic top up
Answer: C
Customer query: I do not have what is required to prove my identity
A. balance not updated after bank transfer
B. age limit
C. fiat currency support
D. unable to verify identity
Answer: D
Customer query: Why doesn't the app believe I am who I say I am?
A. getting virtual card
B. activate my card
C. unable to verify identity
D. top up limits
Answer: C
Customer query: I am having trouble verifying my identity.
A. receiving money
B. declined card payment
C. unable to verify identity
D. exchange charge
Answer: C
Customer query: what do i do if my verification failed
A. exchange rate
B. verify top up
C. virtual card not working
D. unable to verify identity
Answer: D
Customer query: It is impossible to verify my identity
A. top up by cash or cheque
B. unable to verify identity
C. top up limits
D. compromised card
Answer: B
Customer query: The app doesn't know it's me.
A. unable to verify identity
B. receiving money
C. pending top up
D. card swallowed
Answer: A
Customer query: I'm having trouble verifying my ID.
A. declined card payment
B. card delivery estimate
C. unable to verify identity
D. transfer into account
Answer: C
Customer query: app does not recognize me
A. unable to verify identity
B. transfer timing
C. failed transfer
D. wrong exchange rate for cash withdrawal
Answer: A
Customer query: Help my verify my id.
A. unable to verify identity
B. Refund not showing up
C. card arrival
D. get physical card
Answer: A
Customer query: The app failed to verify my identity.
A. unable to verify identity
B. terminate account
C. pending cash withdrawal
D. supported cards and currencies
Answer: A
Customer query: I can't verify my ID.
A. get disposable virtual card
B. country support
C. unable to verify identity
D. disposable card limits
Answer: C
Customer query: I can't prove my identity.
A. order physical card
B. balance not updated after cheque or cash deposit
C. unable to verify identity
D. failed transfer
Answer: C
Customer query: I am not being recognized by the app.
A. lost or stolen card
B. top up by cash or cheque
C. unable to verify identity
D. top up failed
Answer: C
Customer query: Why isn't my ID being verified?
A. unable to verify identity
B. lost or stolen card
C. wrong exchange rate for cash withdrawal
D. getting virtual card
Answer: A
Customer query: The app will not let me into my account.
A. pending cash withdrawal
B. unable to verify identity
C. disposable card limits
D. transfer into account
Answer: B
Customer query: I am having trouble proving my identity.
A. Refund not showing up
B. pending transfer
C. visa or mastercard
D. unable to verify identity
Answer: D
Customer query: I cannot prove my own identity.
A. passcode forgotten
B. atm support
C. unable to verify identity
D. fiat currency support
Answer: C
Customer query: My ID won't be verified!
A. card delivery estimate
B. top up limits
C. unable to verify identity
D. getting virtual card
Answer: C
Customer query: I can not get the app to know it is me.
A. card delivery estimate
B. change pin
C. unable to verify identity
D. get disposable virtual card
Answer: C
Customer query: I can't verify my identity.
A. country support
B. request refund
C. unable to verify identity
D. failed transfer
Answer: C
Customer query: The app doesn't recognize me.
A. pending cash withdrawal
B. apple pay or google pay
C. unable to verify identity
D. cash withdrawal not recognised
Answer: C
Customer query: I am having difficulties to verify my identity.
A. activate my card
B. top up failed
C. unable to verify identity
D. exchange charge
Answer: C
Customer query: The app doesn't believe that I am me
A. declined cash withdrawal
B. getting virtual card
C. unable to verify identity
D. card payment fee charged
Answer: C
Customer query: What's with not verifying my Id?
A. edit personal details
B. beneficiary not allowed
C. top up by bank transfer charge
D. unable to verify identity
Answer: D
Customer query: What do i need to verify my id?
A. card not working
B. unable to verify identity
C. activate my card
D. supported cards and currencies
Answer: B
Customer query: I tried verifying my ID, but it won't let me.
A. automatic top up
B. unable to verify identity
C. card linking
D. get disposable virtual card
Answer: B
Customer query: How do I show this stupid system that this is really my identity?
A. contactless not working
B. wrong amount of cash received
C. unable to verify identity
D. balance not updated after bank transfer
Answer: C
Customer query: I am experiencing difficulty providing my identity.
A. getting spare card
B. card payment not recognised
C. transfer into account
D. unable to verify identity
Answer: D
Customer query: I a having trouble proving my identity
A. card linking
B. card acceptance
C. Refund not showing up
D. unable to verify identity
Answer: D
Customer query: How long will it take for my ID to verify?
A. verify top up
B. unable to verify identity
C. card arrival
D. compromised card
Answer: B
Customer query: Why am I not able to verify my id?
A. card about to expire
B. fiat currency support
C. unable to verify identity
D. transfer fee charged
Answer: C
Customer query: It doesn't let me verify my identity.
A. unable to verify identity
B. top up limits
C. request refund
D. top up reverted
Answer: A
Customer query: app doesnt think its me
A. atm support
B. unable to verify identity
C. lost or stolen card
D. declined cash withdrawal
Answer: B
Customer query: Why am I having trouble verifying my id?
A. pin blocked
B. unable to verify identity
C. pending top up
D. Refund not showing up
Answer: B
Customer query: I am having issues with identity verification
A. transaction charged twice
B. why verify identity
C. unable to verify identity
D. card about to expire
Answer: C
Customer query: The app won't let me log in as myself.
A. order physical card
B. getting virtual card
C. unable to verify identity
D. card not working
Answer: C
Customer query: Why can't I verify my identity?
A. age limit
B. verify source of funds
C. unable to verify identity
D. top up reverted
Answer: C
Customer query: Why can't I verify my id?
A. get disposable virtual card
B. order physical card
C. lost or stolen phone
D. unable to verify identity
Answer: D
Customer query: for some reason I am having a problem with verifying my identity.
A. top up by bank transfer charge
B. beneficiary not allowed
C. cash withdrawal not recognised
D. unable to verify identity
Answer: D
Customer query: What do I do with my card PIN?
A. supported cards and currencies
B. cancel transfer
C. get physical card
D. cash withdrawal charge
Answer: C
Customer query: Is the PIN delivered separately?
A. pending card payment
B. get physical card
C. activate my card
D. declined cash withdrawal
Answer: B
Customer query: I do not have my pin
A. pending cash withdrawal
B. exchange charge
C. pin blocked
D. get physical card
Answer: D
Customer query: Are PIN separately?
A. reverted card payment?
B. order physical card
C. get physical card
D. fiat currency support
Answer: C
Customer query: I cannot seem to find my PIN. Where is it?
A. get physical card
B. card acceptance
C. visa or mastercard
D. transfer not received by recipient
Answer: A
Customer query: How do I set-up my PIN for the new card?
A. get physical card
B. receiving money
C. card payment fee charged
D. pending transfer
Answer: A
Customer query: How do I find my card PIN?
A. card payment fee charged
B. topping up by card
C. get physical card
D. transfer fee charged
Answer: C
Customer query: is my card PIN saved in the app
A. balance not updated after bank transfer
B. get physical card
C. pending cash withdrawal
D. transaction charged twice
Answer: B
Customer query: I don't know where to look to find my PIN.
A. card payment not recognised
B. card linking
C. get physical card
D. cash withdrawal not recognised
Answer: C
Customer query: where in the app can i find out about my new pin
A. transfer into account
B. get physical card
C. card linking
D. supported cards and currencies
Answer: B
Customer query: Where in the app can I find my PIN?
A. transfer fee charged
B. get physical card
C. pending card payment
D. request refund
Answer: B
Customer query: I just got my new card but am not sure how to check its PIN.
A. exchange charge
B. contactless not working
C. get physical card
D. country support
Answer: C
Customer query: do i need a pin
A. declined cash withdrawal
B. card acceptance
C. get physical card
D. age limit
Answer: C
Customer query: If I need a PIN for my card, where is it located?
A. request refund
B. get physical card
C. card delivery estimate
D. card payment wrong exchange rate
Answer: B
Customer query: what is my card PIN
A. wrong exchange rate for cash withdrawal
B. transfer into account
C. get physical card
D. reverted card payment?
Answer: C
Customer query: And what about the Card's PIN?
A. pending card payment
B. declined cash withdrawal
C. get physical card
D. compromised card
Answer: C
Customer query: About this card PIN?
A. top up by cash or cheque
B. supported cards and currencies
C. get physical card
D. unable to verify identity
Answer: C
Customer query: I received my card but not my PIN.
A. reverted card payment?
B. top up by bank transfer charge
C. lost or stolen phone
D. get physical card
Answer: D
Customer query: Why can't I see my PIN?
A. cancel transfer
B. receiving money
C. get physical card
D. atm support
Answer: C
Customer query: what is the process for setting up a pin
A. get physical card
B. get disposable virtual card
C. apple pay or google pay
D. atm support
Answer: A
Customer query: Does my PIN come with my card?
A. virtual card not working
B. balance not updated after bank transfer
C. visa or mastercard
D. get physical card
Answer: D
Customer query: Where can I find the card PIN?
A. transaction charged twice
B. direct debit payment not recognised
C. pending transfer
D. get physical card
Answer: D
Customer query: Why isn't my PIN available yet?
A. card not working
B. direct debit payment not recognised
C. topping up by card
D. get physical card
Answer: D
Customer query: Is my PIN located on my account somewhere?
A. virtual card not working
B. card delivery estimate
C. extra charge on statement
D. get physical card
Answer: D
Customer query: Please help in finding my card PIN, thank you!
A. order physical card
B. failed transfer
C. get physical card
D. get disposable virtual card
Answer: C
Customer query: Where is my PIN number located?
A. pending card payment
B. card acceptance
C. get physical card
D. terminate account
Answer: C
Customer query: I still don't have my pin.
A. card about to expire
B. passcode forgotten
C. get physical card
D. top up by card charge
Answer: C
Customer query: So what about the card PIN?
A. get physical card
B. visa or mastercard
C. Refund not showing up
D. disposable card limits
Answer: A
Customer query: I cannot locate the card PIN.
A. supported cards and currencies
B. receiving money
C. card payment fee charged
D. get physical card
Answer: D
Customer query: I need my PIN
A. card not working
B. verify top up
C. apple pay or google pay
D. get physical card
Answer: D
Customer query: Where can I find my PIN?
A. verify top up
B. direct debit payment not recognised
C. get physical card
D. card payment fee charged
Answer: C
Customer query: When do I receive my PIN
A. get physical card
B. Refund not showing up
C. getting virtual card
D. why verify identity
Answer: A
Customer query: Help me find my card pin!
A. transfer timing
B. top up by bank transfer charge
C. get physical card
D. exchange rate
Answer: C
Customer query: Is PIN delivered separately?
A. supported cards and currencies
B. exchange charge
C. get physical card
D. top up reverted
Answer: C
Customer query: I can not find my card pin.
A. reverted card payment?
B. top up by bank transfer charge
C. get physical card
D. top up limits
Answer: C
Customer query: What do I need to do for a PIN?
A. get physical card
B. top up failed
C. exchange via app
D. exchange charge
Answer: A
Customer query: Why can't I find my PIN?
A. passcode forgotten
B. top up by cash or cheque
C. transaction charged twice
D. get physical card
Answer: D
Customer query: Where is the card PIN?
A. verify my identity
B. atm support
C. get physical card
D. card arrival
Answer: C
Customer query: What is my card's PIN?
A. pending card payment
B. card delivery estimate
C. get physical card
D. Refund not showing up
Answer: C
Customer query: where can user find pin?
A. get physical card
B. transfer not received by recipient
C. verify source of funds
D. top up by cash or cheque
Answer: A
Customer query: I like to Mastercard rather than Visa.
A. visa or mastercard
B. verify top up
C. top up limits
D. card linking
Answer: A
Customer query: Do I qualify for a visa card?
A. card about to expire
B. exchange charge
C. visa or mastercard
D. declined transfer
Answer: C
Customer query: How do I get a visa card?
A. transfer into account
B. unable to verify identity
C. top up limits
D. visa or mastercard
Answer: D
Customer query: Do you guys accept Visa or Mastercard?
A. card not working
B. visa or mastercard
C. pending card payment
D. cash withdrawal charge
Answer: B
Customer query: Are both Visa and Mastercard accepted?
A. terminate account
B. why verify identity
C. pending transfer
D. visa or mastercard
Answer: D
Customer query: Do you guys accept mastercard or visa?
A. card payment wrong exchange rate
B. visa or mastercard
C. country support
D. exchange via app
Answer: B
Customer query: Are both Visa and Mastercard offered?
A. visa or mastercard
B. topping up by card
C. getting spare card
D. age limit
Answer: A
Customer query: Can you give me a visa?
A. visa or mastercard
B. lost or stolen phone
C. wrong exchange rate for cash withdrawal
D. card swallowed
Answer: A
Customer query: How to decide if I get a Visa or Mastercard?
A. transfer not received by recipient
B. visa or mastercard
C. failed transfer
D. why verify identity
Answer: B
Customer query: Can I get a mastercard?
A. verify top up
B. beneficiary not allowed
C. visa or mastercard
D. automatic top up
Answer: C
Customer query: What steps must I follow to get a Visa credit card?
A. get physical card
B. top up failed
C. visa or mastercard
D. top up limits
Answer: C
Customer query: I'd rather get a Mastercard
A. visa or mastercard
B. card payment not recognised
C. cash withdrawal not recognised
D. topping up by card
Answer: A
Customer query: Do I get a choice between Visa and Mastercard?
A. card swallowed
B. edit personal details
C. visa or mastercard
D. supported cards and currencies
Answer: C
Customer query: What do I have to do to get a Visa credit card?
A. visa or mastercard
B. card delivery estimate
C. get physical card
D. topping up by card
Answer: A
Customer query: I would prefer a visa card
A. contactless not working
B. get disposable virtual card
C. visa or mastercard
D. pending transfer
Answer: C
Customer query: May I choose between Visa and Mastercard?
A. visa or mastercard
B. transfer not received by recipient
C. failed transfer
D. balance not updated after bank transfer
Answer: A
Customer query: Am I allowed to use any card to make a payment?
A. card acceptance
B. visa or mastercard
C. wrong amount of cash received
D. card about to expire
Answer: B
Customer query: What are the available cards?
A. card not working
B. automatic top up
C. card payment wrong exchange rate
D. visa or mastercard
Answer: D
Customer query: I want to get Visa and Mastercard
A. wrong exchange rate for cash withdrawal
B. declined card payment
C. country support
D. visa or mastercard
Answer: D
Customer query: Am I able to choose my card?
A. card payment fee charged
B. lost or stolen card
C. visa or mastercard
D. card payment wrong exchange rate
Answer: C
Customer query: are both visa and mastercard available to me?
A. passcode forgotten
B. getting virtual card
C. automatic top up
D. visa or mastercard
Answer: D
Customer query: Do you do Visa or Mastercard?
A. why verify identity
B. card acceptance
C. visa or mastercard
D. receiving money
Answer: C
Customer query: How do I select a Mastercard instead of a Visa?
A. activate my card
B. visa or mastercard
C. transfer fee charged
D. verify my identity
Answer: B
Customer query: I would like to apply for a visa card.
A. automatic top up
B. virtual card not working
C. visa or mastercard
D. exchange charge
Answer: C
Customer query: Do I get to choose between Visa and Mastercard?
A. activate my card
B. visa or mastercard
C. transfer timing
D. verify source of funds
Answer: B
Customer query: We need both a visa and a Mastercard.
A. Refund not showing up
B. passcode forgotten
C. visa or mastercard
D. top up by cash or cheque
Answer: C
Customer query: Hello. Can you tell me if you use Visa or Mastercard?
A. declined transfer
B. top up reverted
C. getting virtual card
D. visa or mastercard
Answer: D
Customer query: I'd like more information about choosing a Visa or Mastercard.
A. visa or mastercard
B. wrong amount of cash received
C. reverted card payment?
D. card linking
Answer: A
Customer query: Do you have Visa or Matercard?
A. unable to verify identity
B. top up limits
C. visa or mastercard
D. top up reverted
Answer: C
Customer query: Is it possible to have both a Visa and a Mastercard from you?
A. virtual card not working
B. card payment fee charged
C. pending cash withdrawal
D. visa or mastercard
Answer: D
Customer query: I like Mastercard better.
A. exchange rate
B. card linking
C. visa or mastercard
D. transfer timing
Answer: C
Customer query: Do you offer Visa or Mastercard?
A. visa or mastercard
B. declined transfer
C. unable to verify identity
D. lost or stolen card
Answer: A
Customer query: I would rather the Mastercard.
A. card payment not recognised
B. visa or mastercard
C. card delivery estimate
D. virtual card not working
Answer: B
Customer query: Please give me both a visa and a master card.
A. passcode forgotten
B. visa or mastercard
C. verify source of funds
D. pending cash withdrawal
Answer: B
Customer query: Is it possible to receive a Visa and a MasterCard?
A. visa or mastercard
B. why verify identity
C. getting spare card
D. Refund not showing up
Answer: A
Customer query: What major card payments are accepted?
A. visa or mastercard
B. unable to verify identity
C. atm support
D. pending top up
Answer: A
Customer query: Is Visa or Mastercard available?
A. change pin
B. lost or stolen phone
C. balance not updated after cheque or cash deposit
D. visa or mastercard
Answer: D
Customer query: Can you let me know if Visa is among the card scheme assignments?
A. visa or mastercard
B. topping up by card
C. fiat currency support
D. verify my identity
Answer: A
Customer query: Do you use Mastercard or Visa?
A. receiving money
B. visa or mastercard
C. declined transfer
D. wrong amount of cash received
Answer: B
Customer query: Is it possible to get a Visa here?
A. verify top up
B. why verify identity
C. verify source of funds
D. visa or mastercard
Answer: D
Customer query: How can I top up my account with a card?
A. verify source of funds
B. card linking
C. beneficiary not allowed
D. topping up by card
Answer: D
Customer query: WHERE IS MY MONEY I WAS USING MY CARD AND IT DISAPPEARED
A. topping up by card
B. pending transfer
C. pending card payment
D. card payment fee charged
Answer: A
Customer query: How can I top up by card?
A. transfer not received by recipient
B. top up by bank transfer charge
C. topping up by card
D. exchange charge
Answer: C
Customer query: What is the process for using my credit card to transfer money?
A. top up by bank transfer charge
B. topping up by card
C. balance not updated after cheque or cash deposit
D. card not working
Answer: B
Customer query: How do I top up my card using your app? I'm new to this.
A. card payment fee charged
B. top up by card charge
C. topping up by card
D. card swallowed
Answer: C
Customer query: Can friends add to my account
A. card swallowed
B. balance not updated after cheque or cash deposit
C. topping up by card
D. edit personal details
Answer: C
Customer query: Can I top up using my car?
A. compromised card
B. topping up by card
C. transfer into account
D. lost or stolen card
Answer: B
Customer query: Why can't I see my topup in my wallet anymore?
A. country support
B. wrong exchange rate for cash withdrawal
C. topping up by card
D. exchange rate
Answer: C
Customer query: Use credit card to transfer money
A. country support
B. wrong exchange rate for cash withdrawal
C. topping up by card
D. balance not updated after cheque or cash deposit
Answer: C
Customer query: How do my friends top up my account
A. get disposable virtual card
B. verify source of funds
C. why verify identity
D. topping up by card
Answer: D
Customer query: I followed the instructions to transfer money using my card, but then the money disappeared and I don't know what happened.
A. pending cash withdrawal
B. get physical card
C. disposable card limits
D. topping up by card
Answer: D
Customer query: Where's the money that got charged to my card? It's not showing up in my account balance
A. exchange charge
B. topping up by card
C. disposable card limits
D. verify my identity
Answer: B
Customer query: how can i top up?
A. top up by card charge
B. age limit
C. Refund not showing up
D. topping up by card
Answer: D
Customer query: I am missing some funds from my account - I tried to transfer them using my credit card number, and it disappeared.
A. wrong amount of cash received
B. pending top up
C. topping up by card
D. card arrival
Answer: C
Customer query: I have friends that would like to top-up my account is that possible?
A. topping up by card
B. exchange charge
C. direct debit payment not recognised
D. card about to expire
Answer: A
Customer query: How do I transfer money using a credit card?
A. topping up by card
B. country support
C. pending transfer
D. declined transfer
Answer: A
Customer query: Can I give my friends access to my account so they can top it up for me?
A. topping up by card
B. order physical card
C. card acceptance
D. card payment fee charged
Answer: A
Customer query: I did a top-up, but I'm not seeing it in my wallet yet.
A. top up limits
B. top up failed
C. exchange via app
D. topping up by card
Answer: D
Customer query: i know i entered the right info, but my top up isn't in my balance
A. why verify identity
B. topping up by card
C. top up failed
D. declined card payment
Answer: B
Customer query: Will my friend be able to top off my account?
A. get physical card
B. getting virtual card
C. topping up by card
D. card payment not recognised
Answer: C
Customer query: Is there a way to transfer funds directly from my card?
A. topping up by card
B. unable to verify identity
C. get physical card
D. age limit
Answer: A
Customer query: Why isn't my top up showing on my wallet?
A. wrong exchange rate for cash withdrawal
B. topping up by card
C. verify source of funds
D. balance not updated after bank transfer
Answer: B
Customer query: I tried to top up using my card, but now the money just disappeared!
A. verify source of funds
B. verify my identity
C. topping up by card
D. lost or stolen phone
Answer: C
Customer query: Help me transfer money to my credit card.
A. age limit
B. top up failed
C. get physical card
D. topping up by card
Answer: D
Customer query: I tried to use my card to top up but all of the money has disappeared.
A. compromised card
B. topping up by card
C. verify my identity
D. card acceptance
Answer: B
Customer query: Is it possible to use my credit card to transfer money?
A. age limit
B. card not working
C. topping up by card
D. verify my identity
Answer: C
Customer query: How can someone add money to my account?
A. transfer timing
B. verify top up
C. failed transfer
D. topping up by card
Answer: D
Customer query: Cannot access my top up.
A. topping up by card
B. cash withdrawal not recognised
C. country support
D. verify top up
Answer: A
Customer query: Are my friends able to add funds to my account?
A. exchange charge
B. apple pay or google pay
C. terminate account
D. topping up by card
Answer: D
Customer query: Can I transfer money to my credit card?
A. cash withdrawal not recognised
B. topping up by card
C. request refund
D. top up reverted
Answer: B
Customer query: Who else can top up my account
A. supported cards and currencies
B. order physical card
C. card about to expire
D. topping up by card
Answer: D
Customer query: Why is my money gone right when I attempted to top up
A. compromised card
B. receiving money
C. declined transfer
D. topping up by card
Answer: D
Customer query: How do i transfer money using my credit card?
A. country support
B. topping up by card
C. beneficiary not allowed
D. terminate account
Answer: B
Customer query: My friends want to top up my account
A. pending card payment
B. direct debit payment not recognised
C. top up by cash or cheque
D. topping up by card
Answer: D
Customer query: Who can top up my accounts?
A. topping up by card
B. exchange via app
C. cancel transfer
D. pending transfer
Answer: A
Customer query: show me how to top up with my card
A. card payment not recognised
B. topping up by card
C. unable to verify identity
D. get disposable virtual card
Answer: B
Customer query: I topped up my card but the money disappeared.
A. wrong exchange rate for cash withdrawal
B. verify my identity
C. topping up by card
D. getting virtual card
Answer: C
Customer query: Why don't I see my top up in my wallet?
A. topping up by card
B. top up by cash or cheque
C. transfer fee charged
D. transaction charged twice
Answer: A
Customer query: Why can't I see the top-up amount I just added to my account?
A. topping up by card
B. get disposable virtual card
C. declined card payment
D. top up failed
Answer: A
Customer query: Are my friends able to top up my account?
A. topping up by card
B. card payment wrong exchange rate
C. top up by card charge
D. exchange charge
Answer: A
Customer query: How can i get multiple disposble cards.
A. disposable card limits
B. pending card payment
C. pin blocked
D. getting virtual card
Answer: A
Customer query: Can I make many disposable cards per day?
A. virtual card not working
B. declined transfer
C. topping up by card
D. disposable card limits
Answer: D
Customer query: I need to use my disposable card multiple times a day, is there a cutoff limit?
A. disposable card limits
B. top up by cash or cheque
C. compromised card
D. card payment fee charged
Answer: A
Customer query: How do I make more than one disposable card in a day?
A. pin blocked
B. verify source of funds
C. disposable card limits
D. change pin
Answer: C
Customer query: Can I have more than one disposable card?
A. pending top up
B. disposable card limits
C. transfer into account
D. card delivery estimate
Answer: B
Customer query: what is the disposable cards limit?
A. disposable card limits
B. transfer fee charged
C. reverted card payment?
D. terminate account
Answer: A
Customer query: What's the most disposable cards I can have?
A. transfer into account
B. lost or stolen phone
C. disposable card limits
D. exchange rate
Answer: C
Customer query: Do these virtual cards have any caps on using them?
A. failed transfer
B. get physical card
C. virtual card not working
D. disposable card limits
Answer: D
Customer query: How many disposable cards can I have?
A. compromised card
B. top up reverted
C. disposable card limits
D. card payment fee charged
Answer: C
Customer query: What is the amount of disposable cards I can have each day?
A. disposable card limits
B. unable to verify identity
C. topping up by card
D. exchange charge
Answer: A
Customer query: How many disposable cards per day am I allowed to have?
A. activate my card
B. disposable card limits
C. lost or stolen phone
D. top up failed
Answer: B
Customer query: How many card payments can I use on a disposable card?
A. disposable card limits
B. top up by cash or cheque
C. card not working
D. card payment not recognised
Answer: A
Customer query: What if I need multiple disposable cards?
A. verify top up
B. disposable card limits
C. card swallowed
D. order physical card
Answer: B
Customer query: If I have more than one disposable card, can I make five payments on each of them?
A. virtual card not working
B. card not working
C. disposable card limits
D. country support
Answer: C
Customer query: Are you able to explain the restrictions of the disposable cards?
A. failed transfer
B. disposable card limits
C. compromised card
D. wrong exchange rate for cash withdrawal
Answer: B
Customer query: What is the maximum number of transactions I can make with one card?
A. disposable card limits
B. change pin
C. card delivery estimate
D. pending top up
Answer: A
Customer query: What is the limit to number of transactions I can do with a disposable card?
A. fiat currency support
B. disposable card limits
C. top up by cash or cheque
D. exchange via app
Answer: B
Customer query: How many disposable cards is the limit?
A. top up limits
B. disposable card limits
C. card not working
D. getting spare card
Answer: B
Customer query: Tell me how many transactions I can do with a disposable card.
A. verify my identity
B. verify source of funds
C. declined cash withdrawal
D. disposable card limits
Answer: D
Customer query: I have to have several disposable cards per day.
A. get disposable virtual card
B. wrong amount of cash received
C. disposable card limits
D. direct debit payment not recognised
Answer: C
Customer query: I would like to know any restrictions for the disposable cards.
A. receiving money
B. disposable card limits
C. top up by cash or cheque
D. card acceptance
Answer: B
Customer query: How can I create many temporary cards daily?
A. virtual card not working
B. card payment fee charged
C. disposable card limits
D. pending cash withdrawal
Answer: C
Customer query: Is it possible to make several disposable cards in a day?
A. pin blocked
B. disposable card limits
C. terminate account
D. transfer not received by recipient
Answer: B
Customer query: How many disposable cards can I make in a single day?
A. fiat currency support
B. disposable card limits
C. exchange rate
D. country support
Answer: B
Customer query: Is there a limit to how many transactions I can make on one disposable card?
A. get disposable virtual card
B. disposable card limits
C. country support
D. balance not updated after cheque or cash deposit
Answer: B