Bug: some folders aren't showing up on one Thunderbird instance, but shows on another
Status: RESOLVED
Priority: --
Resolution: INCOMPLETE
Created: 2023-02-10 12:33:46+00:00
Resolved: 2023-03-27 21:05:07+00:00

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:102.0) Gecko/20100101 Firefox/102.0

Steps to reproduce:

This seems to be a random issue going across myself and a couple of customers

In general on version 102.7.2 (does not seem relivant to the version) I am seeing folders on one mail instance (my desktop for example) and on my laptop i am missing folders that do not seem to display (at least one on the laptop)

On a Customers system one of his folders was missing emails (displayed only one email when there were over 100 in the folder). This was on a Multi account profile?

When I made a single account profile (the effected email address) all the emails showed without issue

Also note I run a roundcude email web instance in both folders & emails were displayed properly and up to date

I also run replicated mail servers (mail18.scom.ca & mail19.scom.ca) these were verified by listing the folders in the subscribed list

Folder effected (showed on my desktop but not on laptop)  :
INC000015017617 Under Kaspersky-->Kaspersky Support-->Tickets

Dovecot subscription files catted showing server appears ok ?

_____________________________________________________________________

[06:51:25] mail18.scom.ca [root:0] /data/dovecot/users/scom.ca/paul@scom.ca
# cat subscriptions | grep 2007
INBOX   X-Archives      Email(s)        Deleted Deleted 2007
INBOX   X-Archives      Email(s)        Sent    Sent 2007
INBOX     SCOM   Accounting      Current Suppliers      Kaspersky       Kaspersky (Support)     Tickets INC000014525898 (Outlook 2007)
INBOX     SCOM   Accounting      Current Suppliers      Kaspersky       Kaspersky (Support)     Tickets INC000015017617 Office 2007 Plugin - Delete

[06:52:11] mail19.scom.ca [root:0] ~
# mbox paul@scom.ca

[06:52:17] mail19.scom.ca [root:0] /data/dovecot/users/scom.ca/paul@scom.ca
# cat subscriptions | grep 2007
INBOX   X-Archives      Email(s)        Deleted Deleted 2007
INBOX   X-Archives      Email(s)        Sent    Sent 2007
INBOX     SCOM   Accounting      Current Suppliers      Kaspersky       Kaspersky (Support)     Tickets INC000014525898 (Outlook 2007)
INBOX     SCOM   Accounting      Current Suppliers      Kaspersky       Kaspersky (Support)     Tickets INC000015017617 Office 2007 Plugin - Delete

[06:52:21] mail19.scom.ca [root:0] /data/dovecot/users/scom.ca/paul@scom.ca

_______________________________________________________________________
Some general background,
I myself have programmed in multiple languages for over 35+ years
I have taken the time to delete profiles, reload thungbird from scratch, all the basic's
The only thing that appears to be of issue is the following :

My personal desktop has 64 gig of ram, laptop has only 8 ?
My customers latop (multi profile one) has 16G of ram ?
I loaded all systems (including my customers) and they are up to date with windows updates, all are running win10 - pro (H2)
My mbox and my customers mbox however are run 20G+ in emails and easily 600+ folders etc, they are large accounts but i have never had any issues until recently
It appears that I am hitting some upper limit on memory or the sqlite that is not an issue on systems with more ram?
I am going to upgrade my customers system to 32G to see if that makes any difference and I will advise when completed.

I have attached multiple screen shots trying to show whats happening, you can go by the screen shot file name to get a description of where they came from etc.




Actual results:

Folders and Emails should display properly regardless on mbox size, memory installed in system etc.



Expected results:

Folders and Emails should display properly regardless on mbox size, memory installed in system etc.