Bug: Incorrect/unreadable HTML display (from JIRA)
Status: REOPENED
Priority: --
Created: 2023-11-08 05:34:24+00:00
Resolved: 2025-01-14 20:21:02+00:00

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/118.0.0.0 Safari/537.36

Steps to reproduce:

I receive a comment from JIRA (atlassian) including updates, and the body of the email in HTML display mode is corrupted. (Possibly from the Avatar link included in the body?)



Troubleshooting info:
Application Basics
Name
Thunderbird
Version
115.4.1
Build ID
20231024181440
Distribution ID

Update Channel
release
User Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:115.0) Gecko/20100101 Thunderbird/115.4.1
OS
Darwin 22.6.0 Darwin Kernel Version 22.6.0: Wed Oct 4 21:25:26 PDT 2023; root:xnu-8796.141.3.701.17~4/RELEASE_X86_64
Rosetta Translated
false
Multiprocess Windows
0/0
Fission Windows
0/0 Enabled by default
Remote Processes
3
Enterprise Policies
Inactive
Google Location Service Key
Missing
Google Safebrowsing Key
Missing
Mozilla Location Service Key
Missing
Safe Mode
false
Memory Size (RAM)
16.0 GB
Disk Space Available
32.2 GB


Library
Status
Expected minimum version
Version in use
Path
RNP (OpenPGP)
OK
0.17.0
0.17.0+PR2073.MZLA.115.4.1
/Applications/Thunderbird.app/Contents/MacOS/librnp.dylib

Add-ons
Name
Type
Version
Enabled
ID
Amazon.com
extension
1.1
true
amazondotcom@search.mozilla.org
Bing
extension
1.0
true
bing@search.mozilla.org
DuckDuckGo
extension
1.0
true
ddg@search.mozilla.org
Google
extension
1.0
true
google@search.mozilla.org
Open Image In New Tab
extension
1.0.1
true
open-image-in-new-tab@rmmccann.github.io
Remove Duplicate Messages
extension
0.5.4b5
true
{a300a000-5e21-4ee0-a115-9ec8f4eaa92b}
Web Translate
extension
4.5
true
admin@fastaddons.com_WebTranslate
Wikipedia (en)
extension
1.0
true
wikipedia@search.mozilla.org
Enigmail
extension
2.2.2.1
false
{847b3a00-7ab1-11d4-8f02-006008948af5}
FiltaQuilla
extension
3.7.1
false
filtaquilla@mesquilla.com
Mail Redirect
extension
0.10.9
false
{CC3C233D-6668-41bc-AAEB-F3A1D1D594F5}
Graphics
Features
Compositing
WebRender
Asynchronous Pan/Zoom
wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled
WebGL 1 Driver WSI Info
CGL
IsWebglOutOfProcessEnabled: 1
WebGL 1 Driver Renderer
Intel Inc. -- Intel(R) UHD Graphics 630
WebGL 1 Driver Version
4.1 INTEL-20.6.4
WebGL 1 Driver Extensions
GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
WebGL 1 Extensions
ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context WEBGL_provoking_vertex
WebGL 2 Driver WSI Info
CGL
IsWebglOutOfProcessEnabled: 1
WebGL 2 Driver Renderer
Intel Inc. -- Intel(R) UHD Graphics 630
WebGL 2 Driver Version
4.1 INTEL-20.6.4
WebGL 2 Driver Extensions
GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
WebGL 2 Extensions
EXT_color_buffer_float EXT_float_blend EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_draw_buffers_indexed OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context WEBGL_provoking_vertex
Target Frame Rate
60
GPU #1
Active
Yes
Vendor ID
0x8086
Device ID
0x3e9b
RAM
0
GPU #2
Active
Yes
Vendor ID
0x1002
Device ID
0x67ef
RAM
0
Diagnostics
AzureCanvasBackend
skia
AzureContentBackend
skia
AzureFallbackCanvasBackend
skia
CMSOutputProfile
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Display0
3360x2100@0Hz scales:2.000000|2.000000
DisplayCount
1
Window Device Pixel Ratios
2,2,2
WebGPU Default Adapter
[object Object]
WebGPU Fallback Adapter
[object Object]
Decision Log
HW_COMPOSITING
available by default
OPENGL_COMPOSITING
available by default
WEBRENDER
available by default
WEBRENDER_COMPOSITOR
available by default
WEBRENDER_PARTIAL
disabled by default: User disabled via pref
WEBRENDER_SHADER_CACHE
disabled by default: Disabled by default
WEBRENDER_OPTIMIZED_SHADERS
available by default
WEBRENDER_ANGLE
available by default
unavailable by env: OS not supported
WEBRENDER_DCOMP_PRESENT
available by default
disabled by user: User disabled via pref
unavailable by env: Requires GPU process
unavailable by runtime: Requires ANGLE
WEBRENDER_SCISSORED_CACHE_CLEARS
available by default
WEBGPU
available by default
Blocklisted; failure code BLOCKLIST_FEATURE_FAILURE_MAC_WGPU_NO_METAL_BOUNDS_CHECKS
blocked by runtime: WebGPU cannot be enabled in release or beta
VP8_HW_DECODE
available by default
VP9_HW_DECODE
available by default
BACKDROP_FILTER
available by default
CANVAS_RENDERER_THREAD
available by default
ACCELERATED_CANVAS2D
available by default
Failure Log
(#0) Error
Failed to allocate a surface due to invalid size (CDT) Size(0,0)
Media
Audio Backend
audiounit-rust
Max Channels
2
Preferred Sample Rate
48000
Output Devices
Name
Group
Vendor
State
Preferred
Format
Channels
Rate
Latency
Microsoft Teams Audio Device
MSLoopbackDriverDevice_ModelUID
Microsoft Corp.
Enabled
None
default: F32LE, support: S16LE S16BE F32LE F32BE
2
default: 48000, support: 48000 - 48000
15 - 4096
ZoomAudioDevice
zoom.us.zoomaudiodevice

Enabled
None
default: F32LE, support: S16LE S16BE F32LE F32BE
2
default: 48000, support: 44100 - 192000
1551 - 2304
MacBook Pro Speakers
builtin-internal-mic|spk
Apple Inc.
Enabled
All
default: F32LE, support: S16LE S16BE F32LE F32BE
2
default: 48000, support: 44100 - 96000
309 - 4390
Input Devices
Name
Group
Vendor
State
Preferred
Format
Channels
Rate
Latency
Microsoft Teams Audio Device
MSLoopbackDriverDevice_ModelUID
Microsoft Corp.
Enabled
None
default: F32LE, support: S16LE S16BE F32LE F32BE
2
default: 48000, support: 48000 - 48000
15 - 4096
ZoomAudioDevice
zoom.us.zoomaudiodevice

Enabled
None
default: F32LE, support: S16LE S16BE F32LE F32BE
2
default: 48000, support: 44100 - 192000
15 - 768
MacBook Pro Microphone
builtin-internal-mic|spk
Apple Inc.
Enabled
All
default: F32LE, support: S16LE S16BE F32LE F32BE
1
default: 48000, support: 44100 - 96000
1974 - 6055
Environment Variables
MOZ_CRASHREPORTER_EVENTS_DIRECTORY
/Users/mkoerber/Library/Thunderbird/Profiles/cvwbw3ds.default/crashes/events
MOZ_CRASHREPORTER_RESTART_ARG_0
/Applications/Thunderbird.app/Contents/MacOS/thunderbird
MOZ_CRASHREPORTER_RESTART_ARG_1

MOZ_CRASHREPORTER_DATA_DIRECTORY
/Users/mkoerber/Library/Thunderbird/Crash Reports
MOZ_CRASHREPORTER_PING_DIRECTORY
/Users/mkoerber/Library/Thunderbird/Pending Pings
MOZ_CRASHREPORTER_STRINGS_OVERRIDE
/Applications/Thunderbird.app/Contents/Resources/crashreporter-override.ini
MOZ_LAUNCHED_CHILD

MOZ_APP_SILENT_START

XRE_PROFILE_PATH

XRE_PROFILE_LOCAL_PATH

XRE_START_OFFLINE

XRE_BINARY_PATH

XRE_RESTARTED_BY_PROFILE_MANAGER

Important Modified Preferences
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.amount_written
1057692
browser.cache.disk.capacity
860160
browser.cache.disk.filesystem_reported
1
browser.display.background_color
#000000
browser.display.document_color_use
2
browser.display.foreground_color
#c0c0c0
browser.display.use_document_fonts
0
browser.search.region
DE
extensions.lastAppVersion
115.4.1
font.internaluseonly.changed
false
font.size.monospace.x-western
14
font.size.variable.x-western
22
idle.lastDailyNotification
1699360017
media.gmp.storage.version.observed
1
network.cookie.prefsMigrated
true
network.predictor.cleaned-up
true
network.trr.blocklist_cleanup_done
true
places.database.lastMaintenance
1698805732
places.history.expiration.transient_current_max_pages
112348
privacy.purge_trackers.date_in_cookie_database
0
privacy.sanitize.timeSpan
0
security.disable_button.openCertManager
false
security.enterprise_roots.enabled
true
security.remote_settings.crlite_filters.checked
1634186345
security.remote_settings.intermediates.checked
1634099945
security.sandbox.content.tempDirSuffix
3060bb80-f0e1-3f4f-a001-8a8fab39edb2
security.sandbox.plugin.tempDirSuffix
92292331-0a35-2e47-a3d3-122c6084049b
security.ssl.enable_ocsp_stapling
false
signon.importedFromSqlite
true
storage.vacuum.last.content-prefs.sqlite
1698805732
storage.vacuum.last.index
2
storage.vacuum.last.places.sqlite
1698385708
Important Locked Preferences
fission.autostart.session
true
Places Database

Accessibility
Activated
false
Prevent Accessibility
0
Library Versions

Expected minimum version
Version in use
NSPR
4.35
4.35
NSS
3.90
3.90
NSSSMIME
3.90
3.90
NSSSSL
3.90
3.90
NSSUTIL
3.90
3.90
Sandbox
Content Process Sandbox Level
0
Effective Content Process Sandbox Level
1
Win32k Lockdown State for Content Process
Win32k Lockdown disabled -- Operating system not supported
GPU Process Sandbox Level
0
Startup Cache
Disk Cache Path
/Users/mkoerber/Library/Caches/Thunderbird/Profiles/cvwbw3ds.default/startupCache/startupCache.8.little
Ignore Disk Cache
false
Found Disk Cache on Init
true
Wrote to Disk Cache
false
Internationalization & Localization
Application Settings
Requested Locales
["en-US"]
Available Locales
["en-US"]
App Locales
["en-US"]
Regional Preferences
["en-US","nl-US","es-US"]
Default Locale
"en-US"
Operating System
System Locales
["en-US","nl-US","es-US"]
Regional Preferences
["en-US","nl-US","es-US"]
Remote Debugging (Chromium Protocol)
Accepting Connections

URL



Actual results:

The body of the emails is displayed wrongly (lines overlaying each other etc). see attachment


Expected results:

The body should be displayed properly