Bug: becomes unresponsive, displays menus and window improperly, and/or OOM crashes after updating to 68.4.1
Status: RESOLVED
Priority: --
Resolution: INCOMPLETE
Created: 2020-01-23 20:19:00+00:00
Resolved: 2020-12-30 08:13:56+00:00

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.117 Safari/537.36

Steps to reproduce:

Basic tasks such as hitting REPLY, attempting to attach a file, typing a medium length email


Actual results:

Program becomes unresponsive, displays menus and window improperly, and/or crashes completely.

Accessibility: Active
AccessibilityInProcClient: 0x400
AdapterDeviceID: 0x1616
AdapterDriverVersion: 20.19.15.4642
AdapterSubsysID: 381c17aa
AdapterVendorID: 0x8086
Add-ons: %7B58D4392A-842E-11DE-B51A-C7B855D89593%7D:3.0.0beta5,wetransfer%40extensions.thunderbird.net:2.0.0,default-theme%40mozilla.org:1.0,google%40search.mozilla.org:1.0,amazondotcom%40search.mozilla.org:1.1,bing%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,twitter%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0
AvailablePageFile: 10047356928
AvailablePhysicalMemory: 9074921472
AvailableVirtualMemory: 557772800
BIOS_Manufacturer: LENOVO
BlockedDllList: 
BreakpadReserveAddress: 115998720
BreakpadReserveSize: 83886080
BuildID: 20200108224327
CPUMicrocodeVersion: 0x2b
ContentSandboxCapable: 1
ContentSandboxLevel: 1
CrashTime: 1579810694
Email: max@anasuya.com
EventLoopNestingLevel: 1
FramePoisonBase: 0000004041080832
FramePoisonSize: 65536
GraphicsCriticalError: |[0][GFX1-]: Failed buffer for 0, 0, 1372, 453 (t=2690.59) 
InstallTime: 1579147021
LauncherProcessState: 0
MemoryErrorCorrection: None
ModuleSignatureInfo: {"Microsoft Corporation":["msvcp140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["sxs.dll","wininet.dll","oleacc.dll","uxtheme.dll","FWPUCLNT.DLL","rasadhlp.dll","midimap.dll","msacm32.dll","msacm32.drv","ksuser.dll","wdmaud.drv","sppc.dll","Bcp47Langs.dll","slc.dll","appresolver.dll","msvcp110_win.dll","OneCoreCommonProxyStub.dll","OneCoreUAPCommonProxyStub.dll","winnsi.dll","dhcpcsvc.dll","winsta.dll","mswsock.dll","twinapi.appcore.dll","dataexchange.dll","policymanager.dll","CoreMessaging.dll","CoreUIComponents.dll","TextInputFramework.dll","InputHost.dll","Windows.UI.dll","WinTypes.dll","AudioSes.dll","mscms.dll","DWrite.dll","ntshrui.dll","icm32.dll","dcomp.dll","wscapi.dll","explorerframe.dll","rmclient.dll","wshbth.dll","ColorAdapterClient.dll","nlaapi.dll","winrnr.dll","cscapi.dll","pnrpnsp.dll","NapiNSP.dll","DXCore.dll","dwmapi.dll","dxgi.dll","d3d11.dll","usp10.dll","avrt.dll","wsock32.dll","srvcli.dll","webauthn.dll","linkinfo.dll","credui.dll","fastprox.dll","wbemcomn.dll","dnsapi.dll","gpapi.dll","rsaenh.dll","amsi.dll","ondemandconnroutehelper.dll","devobj.dll","MMDevAPI.dll","propsys.dll","wbemsvc.dll","wbemprox.dll","iertutil.dll","urlmon.dll","WINMMBASE.dll","winmm.dll","ntmarta.dll","IPHLPAPI.DLL","userenv.dll","wtsapi32.dll","version.dll","winhttp.dll","dbgcore.dll","dbghelp.dll","CRYPTBASE.dll","sspicli.dll","sechost.dll","KERNELBASE.dll","msvcrt.dll","windows.storage.dll","shlwapi.dll","rpcrt4.dll","gdi32full.dll","ole32.dll","msasn1.dll","advapi32.dll","oleaut32.dll","ws2_32.dll","cfgmgr32.dll","crypt32.dll","setupapi.dll","bcrypt.dll","nsi.dll","user32.dll","profapi.dll","psapi.dll","win32u.dll","cryptsp.dll","SHCore.dll","umpdc.dll","kernel.appcore.dll","wintrust.dll","imm32.dll","shell32.dll","bcryptPrimitives.dll","msctf.dll","ucrtbase.dll","gdi32.dll","clbcatq.dll","kernel32.dll","msvcp_win.dll","combase.dll","powrprof.dll","ntdll.dll"],"Mozilla Corporation":["thunderbird.exe","xul.dll","nss3.dll","nssckbi.dll","freebl3.dll","ia2marshal.dll","softokn3.dll","mozglue.dll","lgpllibs.dll","prldap60.dll","ldap60.dll"]}
MozCrashReason: MOZ_CRASH(OOM)
Notes: 
Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x1341, AdapterSubsysID2: 381c17aa, AdapterDriverVersion2: 21.21.13.7667FP(D10-L1100-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP+3 
OOMAllocationSize: 32768
ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6}
ProductName: Thunderbird
ReleaseChannel: release
SafeMode: 0
SecondsSinceLastCrash: 3431
StartupCrash: 0
StartupTime: 1579810424
SystemMemoryUsePercentage: 46
ThreadIdNameMapping: 19180:"Gecko_IOThread",14444:"JS Watchdog",1548:"JS Helper",104:"JS Helper",9904:"JS Helper",8616:"JS Helper",11900:"Link Monitor",9256:"Socket Thread",16500:"Timer",18068:"Cache2 I/O",13364:"Cookie",1000:"GMPThread",17120:"Worker Launcher",9876:"IPDL Background",8208:"WindowsVsyncThread",13940:"Compositor",12712:"ImgDecoder #1",15400:"ImageIO",18220:"DOM Worker",8500:"HTML5 Parser",18476:"DataStorage",13556:"mozStorage #1",16888:"StyleThread#0",17988:"StyleThread#2",5636:"StyleThread#1",4896:"PlayEventSound",7544:"ImageBridgeChild",19208:"ImgDecoder #2",16776:"ImgDecoder #3",4716:"COM MTA",16508:"QuotaManager IO",9616:"ProxyResolution",1220:"localStorage DB",15800:"DNS Resolver #1",17956:"DNS Resolver #2",19412:"DNS Resolver #3",18852:"mozStorage #2",18884:"mozStorage #3",12348:"mozStorage #4",5920:"mozStorage #5",18840:"mozStorage #6",2776:"Font Loader",2032:"StreamTrans #8",16160:"URL Classifier",4604:"Classifier Update",10464:"DNS Resolver #4",12840:"IndexedDB #2",7448:"SSL Cert #2",13516:"SSL Cert #3",19304:"SSL Cert #4",
Throttleable: 1
TotalPageFile: 19640303616
TotalPhysicalMemory: 17090166784
TotalVirtualMemory: 4294836224
URL: 
UptimeTS: 2696.22013
Vendor: 
Version: 68.4.1
Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 
 AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
 MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
 MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
 MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
 MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
 MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
 MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
 RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
 RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
 RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
 RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
 MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
 MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a
useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.


Expected results:

Nothing.  It should have just remained working properly.