Bug: Intermittent TV browser/components/enterprisepolicies/tests/browser/browser_policy_support_menu.js | Test timed out -
Status: RESOLVED
Priority: P5
Resolution: FIXED
Created: 2021-03-24 23:01:16+00:00
Resolved: 2021-04-05 06:12:19+00:00

**Filed by:** malexandru [at] mozilla.com
**Parsed log:** https://treeherder.mozilla.org/logviewer?job_id=334344243&repo=autoland
**Full log:** https://firefox-ci-tc.services.mozilla.com/api/queue/v1/task/ZPzYtQlaQaOOEOwC6VtTqg/runs/0/artifacts/public/logs/live_backing.log
**Reftest URL:** https://hg.mozilla.org/mozilla-central/raw-file/tip/layout/tools/reftest/reftest-analyzer.xhtml#logurl=https://firefox-ci-tc.services.mozilla.com/api/queue/v1/task/ZPzYtQlaQaOOEOwC6VtTqg/runs/0/artifacts/public/logs/live_backing.log&only_show_unexpected=1

---
```
[task 2021-03-24T21:20:07.520Z] 21:20:07     INFO - TEST-START | browser/components/enterprisepolicies/tests/browser/browser_policy_support_menu.js
[task 2021-03-24T21:20:52.525Z] 21:20:52     INFO - TEST-INFO | started process screenshot
[task 2021-03-24T21:20:52.584Z] 21:20:52     INFO - TEST-INFO | screenshot: exit 0
[task 2021-03-24T21:20:52.584Z] 21:20:52     INFO - Buffered messages logged at 21:20:07
[task 2021-03-24T21:20:52.584Z] 21:20:52     INFO - Entering test bound policies_headjs_startWithCleanSlate
[task 2021-03-24T21:20:52.584Z] 21:20:52     INFO - TEST-PASS | browser/components/enterprisepolicies/tests/browser/browser_policy_support_menu.js | Engine is inactive at the start of the test - 
[task 2021-03-24T21:20:52.584Z] 21:20:52     INFO - Leaving test bound policies_headjs_startWithCleanSlate
[task 2021-03-24T21:20:52.584Z] 21:20:52     INFO - Entering test bound setup
[task 2021-03-24T21:20:52.584Z] 21:20:52     INFO - TEST-PASS | browser/components/enterprisepolicies/tests/browser/browser_policy_support_menu.js | Sanity check the temporary file doesn't exist. - true == true - 
[task 2021-03-24T21:20:52.585Z] 21:20:52     INFO - Leaving test bound setup
[task 2021-03-24T21:20:52.585Z] 21:20:52     INFO - Entering test bound test_help_menu
[task 2021-03-24T21:20:52.585Z] 21:20:52     INFO - TEST-PASS | browser/components/enterprisepolicies/tests/browser/browser_policy_support_menu.js | The policy should have the correct URL. - 
[task 2021-03-24T21:20:52.585Z] 21:20:52     INFO - TEST-PASS | browser/components/enterprisepolicies/tests/browser/browser_policy_support_menu.js | The policy menu should be visible. - 
[task 2021-03-24T21:20:52.585Z] 21:20:52     INFO - TEST-PASS | browser/components/enterprisepolicies/tests/browser/browser_policy_support_menu.js | The policy menu should have the correct title. - 
[task 2021-03-24T21:20:52.585Z] 21:20:52     INFO - TEST-PASS | browser/components/enterprisepolicies/tests/browser/browser_policy_support_menu.js | The policy menu should have the correct access key. - 
[task 2021-03-24T21:20:52.585Z] 21:20:52     INFO - Leaving test bound test_help_menu
[task 2021-03-24T21:20:52.585Z] 21:20:52     INFO - Entering test bound test_help_menu_app_menu
[task 2021-03-24T21:20:52.586Z] 21:20:52     INFO - TEST-PASS | browser/components/enterprisepolicies/tests/browser/browser_policy_support_menu.js | The policy should have the correct URL. - 
[task 2021-03-24T21:20:52.586Z] 21:20:52     INFO - Buffered messages finished
[task 2021-03-24T21:20:52.586Z] 21:20:52     INFO - TEST-UNEXPECTED-FAIL | browser/components/enterprisepolicies/tests/browser/browser_policy_support_menu.js | Test timed out - 
[task 2021-03-24T21:20:52.586Z] 21:20:52     INFO - GECKO(6628) | console.log: "_cleanup from onBeforeAddons"
[task 2021-03-24T21:20:52.586Z] 21:20:52     INFO - GECKO(6628) | console.log: "_cleanup from onProfileAfterChange"
[task 2021-03-24T21:20:52.586Z] 21:20:52     INFO - GECKO(6628) | console.log: "_cleanup from onBeforeUIStartup"
[task 2021-03-24T21:20:52.586Z] 21:20:52     INFO - GECKO(6628) | console.log: "_cleanup from onAllWindowsRestored"
[task 2021-03-24T21:20:52.586Z] 21:20:52     INFO - TEST-PASS | browser/components/enterprisepolicies/tests/browser/browser_policy_support_menu.js | Engine is inactive at the end of the test - 
[task 2021-03-24T21:20:52.586Z] 21:20:52     INFO - GECKO(6628) | MEMORY STAT | vsize 2104181MB | vsizeMaxContiguous 65853620MB | residentFast 227MB | heapAllocated 70MB
[task 2021-03-24T21:20:52.586Z] 21:20:52     INFO - TEST-OK | browser/components/enterprisepolicies/tests/browser/browser_policy_support_menu.js | took 45039ms
[task 2021-03-24T21:20:52.586Z] 21:20:52     INFO - checking window state
[task 2021-03-24T21:20:52.605Z] 21:20:52     INFO - GECKO(6628) | Completed ShutdownLeaks collections in process 1456
[task 2021-03-24T21:20:52.605Z] 21:20:52     INFO - TEST-START | Shutdown
[task 2021-03-24T21:20:52.607Z] 21:20:52     INFO - Browser Chrome Test Summary
[task 2021-03-24T21:20:52.607Z] 21:20:52     INFO - Passed:  19
[task 2021-03-24T21:20:52.608Z] 21:20:52     INFO - Failed:  1
[task 2021-03-24T21:20:52.608Z] 21:20:52     INFO - Todo:    0
[task 2021-03-24T21:20:52.608Z] 21:20:52     INFO - Mode:    e10s
[task 2021-03-24T21:20:52.608Z] 21:20:52     INFO - *** End BrowserChrome Test Results ***
[task 2021-03-24T21:20:52.623Z] 21:20:52     INFO - GECKO(6628) | Exiting due to channel error.
[task 2021-03-24T21:20:52.673Z] 21:20:52     INFO - TEST-INFO | Main app process: exit 0
[task 2021-03-24T21:20:52.673Z] 21:20:52     INFO - runtests.py | Application ran for: 0:00:49.170000
[task 2021-03-24T21:20:52.674Z] 21:20:52     INFO - zombiecheck | Reading PID log: c:\users\task_1616620487\appdata\local\temp\tmpu4qdyepidlog
[task 2021-03-24T21:20:52.674Z] 21:20:52     INFO - ==> process 1456 launched child process 9728 ("Z:\task_1616620487\build\application\firefox\firefox.exe" -contentproc --channel="1456.0.422745904\1052216386" -parentBuildID 20210324205052 -prefsHandle 2212 -prefMapHandle 2188 -prefsLen 1 -prefMapSize 245085 -appdir "Z:\task_1616620487\build\application\firefox\browser" - 1456 "\\.\pipe\gecko-crash-server-pipe.1456" 2284 gpu)
[task 2021-03-24T21:20:52.674Z] 21:20:52     INFO - ==> process 1456 launched child process 7620 ("Z:\task_1616620487\build\application\firefox\firefox.exe" -contentproc --channel="1456.6.1800318250\574039475" -childID 1 -isForBrowser -prefsHandle 2908 -prefMapHandle 2876 -prefsLen 1749 -prefMapSize 245085 -parentBuildID 20210324205052 -appdir "Z:\task_1616620487\build\application\firefox\browser" - 1456 "\\.\pipe\gecko-crash-server-pipe.1456" 2932 tab)
[task 2021-03-24T21:20:52.675Z] 21:20:52     INFO - ==> process 1456 launched child process 5416 ("Z:\task_1616620487\build\application\firefox\firefox.exe" -contentproc --channel="1456.13.1234859160\85337736" -childID 2 -isForBrowser -prefsHandle 3308 -prefMapHandle 3304 -prefsLen 1855 -prefMapSize 245085 -parentBuildID 20210324205052 -appdir "Z:\task_1616620487\build\application\firefox\browser" - 1456 "\\.\pipe\gecko-crash-server-pipe.1456" 3272 tab)
[task 2021-03-24T21:20:52.675Z] 21:20:52     INFO - ==> process 1456 launched child process 10412 ("Z:\task_1616620487\build\application\firefox\firefox.exe" -contentproc --channel="1456.20.622494407\1198546317" -childID 3 -isForBrowser -prefsHandle 3504 -prefMapHandle 3500 -prefsLen 1895 -prefMapSize 245085 -parentBuildID 20210324205052 -appdir "Z:\task_1616620487\build\application\firefox\browser" - 1456 "\\.\pipe\gecko-crash-server-pipe.1456" 3428 tab)
[task 2021-03-24T21:20:52.676Z] 21:20:52     INFO - ==> process 1456 launched child process 7008 ("Z:\task_1616620487\build\application\firefox\firefox.exe" -contentproc --channel="1456.27.1232058580\1889282036" -parentBuildID 20210324205052 -prefsHandle 3940 -prefMapHandle 3936 -prefsLen 2935 -prefMapSize 245085 -appdir "Z:\task_1616620487\build\application\firefox\browser" - 1456 "\\.\pipe\gecko-crash-server-pipe.1456" 3952 rdd)
[task 2021-03-24T21:20:52.676Z] 21:20:52     INFO - ==> process 1456 launched child process 1208 ("Z:\task_1616620487\build\application\firefox\firefox.exe" -contentproc --channel="1456.31.1333545869\1812120700" -childID 4 -isForBrowser -prefsHandle 4512 -prefMapHandle 4516 -prefsLen 10010 -prefMapSize 245085 -parentBuildID 20210324205052 -appdir "Z:\task_1616620487\build\application\firefox\browser" - 1456 "\\.\pipe\gecko-crash-server-pipe.1456" 4560 tab)
[task 2021-03-24T21:20:52.676Z] 21:20:52     INFO - ==> process 1456 launched child process 7572 ("Z:\task_1616620487\build\application\firefox\firefox.exe" -contentproc --channel="1456.32.1125139783\132670836" -childID 5 -isForBrowser -prefsHandle 4340 -prefMapHandle 4336 -prefsLen 10010 -prefMapSize 245085 -parentBuildID 20210324205052 -appdir "Z:\task_1616620487\build\application\firefox\browser" - 1456 "\\.\pipe\gecko-crash-server-pipe.1456" 4604 tab)
[task 2021-03-24T21:20:52.677Z] 21:20:52     INFO - ==> process 1456 launched child process 1240 ("Z:\task_1616620487\build\application\firefox\firefox.exe" -contentproc --channel="1456.45.186675949\1767142040" -childID 6 -isForBrowser -prefsHandle 5060 -prefMapHandle 5088 -prefsLen 10403 -prefMapSize 245085 -parentBuildID 20210324205052 -appdir "Z:\task_1616620487\build\application\firefox\browser" - 1456 "\\.\pipe\gecko-crash-server-pipe.1456" 5104 tab)
[task 2021-03-24T21:20:52.677Z] 21:20:52     INFO - zombiecheck | Checking for orphan process with PID: 9728
[task 2021-03-24T21:20:52.677Z] 21:20:52     INFO - zombiecheck | Checking for orphan process with PID: 7008
[task 2021-03-24T21:20:52.677Z] 21:20:52     INFO - zombiecheck | Checking for orphan process with PID: 7620
[task 2021-03-24T21:20:52.677Z] 21:20:52     INFO - zombiecheck | Checking for orphan process with PID: 5416
[task 2021-03-24T21:20:52.677Z] 21:20:52     INFO - zombiecheck | Checking for orphan process with PID: 10412
[task 2021-03-24T21:20:52.677Z] 21:20:52     INFO - zombiecheck | Checking for orphan process with PID: 1240
[task 2021-03-24T21:20:52.677Z] 21:20:52     INFO - zombiecheck | Checking for orphan process with PID: 7572
[task 2021-03-24T21:20:52.677Z] 21:20:52     INFO - zombiecheck | Checking for orphan process with PID: 1208
[task 2021-03-24T21:20:52.677Z] 21:20:52     INFO - Stopping web server
[task 2021-03-24T21:20:52.680Z] 21:20:52     INFO - Server shut down.
[task 2021-03-24T21:20:52.720Z] 21:20:52     INFO - Web server killed.
[task 2021-03-24T21:20:52.720Z] 21:20:52     INFO - Stopping web socket server
[task 2021-03-24T21:20:52.730Z] 21:20:52     INFO - Stopping ssltunnel
[task 2021-03-24T21:20:52.748Z] 21:20:52  WARNING - leakcheck | refcount logging is off, so leaks can't be detected!
[task 2021-03-24T21:20:52.748Z] 21:20:52     INFO - runtests.py | Running tests: end.
[task 2021-03-24T21:20:52.793Z] 21:20:52     INFO - Buffered messages finished
[task 2021-03-24T21:20:52.793Z] 21:20:52     INFO -  TEST-INFO | checking window state
[task 2021-03-24T21:20:52.794Z] 21:20:52     INFO -  Browser Chrome Test Summary
[task 2021-03-24T21:20:52.794Z] 21:20:52     INFO -  	Passed: 19
[task 2021-03-24T21:20:52.794Z] 21:20:52     INFO -  	Failed: 1
[task 2021-03-24T21:20:52.794Z] 21:20:52     INFO -  	Todo: 0
[task 2021-03-24T21:20:52.794Z] 21:20:52     INFO -  	Mode: e10s
[task 2021-03-24T21:20:52.794Z] 21:20:52     INFO -  *** End BrowserChrome Test Results ***
[task 2021-03-24T21:20:52.795Z] 21:20:52     INFO - Buffered messages finished
[task 2021-03-24T21:20:52.795Z] 21:20:52     INFO - SUITE-END | took 50s
[task 2021-03-24T21:20:52.795Z] 21:20:52     INFO - SUITE-START | Running 1 tests
[task 2021-03-24T21:20:52.795Z] 21:20:52     INFO - :::
[task 2021-03-24T21:20:52.795Z] 21:20:52     INFO - ::: Test verification summary for:
[task 2021-03-24T21:20:52.795Z] 21:20:52     INFO - :::
[task 2021-03-24T21:20:52.795Z] 21:20:52     INFO - ::: browser/components/enterprisepolicies/tests/browser/browser_policy_support_menu.js
[task 2021-03-24T21:20:52.795Z] 21:20:52     INFO - :::
[task 2021-03-24T21:20:52.795Z] 21:20:52     INFO - ::: 1. Run each test 10 times in one browser. : FAIL
[task 2021-03-24T21:20:52.795Z] 21:20:52     INFO - ::: 2. Run each test 5 times in a new browser each time. : not run / incomplete
[task 2021-03-24T21:20:52.796Z] 21:20:52     INFO - ::: 3. Run each test 10 times in one browser, in chaos mode. : not run / incomplete
[task 2021-03-24T21:20:52.796Z] 21:20:52     INFO - ::: 4. Run each test 5 times in a new browser each time, in chaos mode. : not run / incomplete
[task 2021-03-24T21:20:52.796Z] 21:20:52     INFO - :::
[task 2021-03-24T21:20:52.796Z] 21:20:52     INFO - ::: Test verification FAILED!
[task 2021-03-24T21:20:52.796Z] 21:20:52     INFO - :::
[task 2021-03-24T21:20:52.796Z] 21:20:52     INFO - Buffered messages finished
[task 2021-03-24T21:20:52.796Z] 21:20:52     INFO - SUITE-END | took 0s
[task 2021-03-24T21:20:52.864Z] 21:20:52     INFO - Return code: 0
[task 2021-03-24T21:20:52.864Z] 21:20:52    ERROR - Got 1 unexpected statuses
[task 2021-03-24T21:20:52.864Z] 21:20:52     INFO - TinderboxPrint: mochitest-mochitest-browser-chrome<br/>10/<em class="testfail">1</em>/0
[task 2021-03-24T21:20:52.865Z] 21:20:52  WARNING - # TBPL WARNING #
[task 2021-03-24T21:20:52.865Z] 21:20:52  WARNING - setting return code to 1
[task 2021-03-24T21:20:52.865Z] 21:20:52  WARNING - TinderboxPrint: Per-test run of ...\browser_policy_support_menu.js<br/>: WARNING
[task 2021-03-24T21:20:52.865Z] 21:20:52     INFO - Per-test suites: {}
[task 2021-03-24T21:20:52.865Z] 21:20:52     INFO - Per-test suites: {}
[task 2021-03-24T21:20:52.865Z] 21:20:52     INFO - Running post-action listener: _package_coverage_data
[task 2021-03-24T21:20:52.865Z] 21:20:52     INFO - Running post-action listener: _resource_record_post_action
[task 2021-03-24T21:20:52.865Z] 21:20:52     INFO - Running post-action listener: process_java_coverage_data
[task 2021-03-24T21:20:52.865Z] 21:20:52     INFO - [mozharness: 2021-03-24 21:20:52.865000Z] Finished run-tests step (success)
[task 2021-03-24T21:20:52.865Z] 21:20:52     INFO - Running post-run listener: _resource_record_post_run
[task 2021-03-24T21:20:52.956Z] 21:20:52     INFO - Validating Perfherder data against Z:\task_1616620487\mozharness\external_tools\performance-artifact-schema.json
[task 2021-03-24T21:20:52.959Z] 21:20:52     INFO - PERFHERDER_DATA: {"framework": {"name": "job_resource_usage"}, "suites": [{"subtests": [{"name": "cpu_percent", "value": 6.408958333333337}, {"name": "io_write_bytes", "value": 305537024}, {"name": "io.read_bytes", "value": 54116864}, {"name": "io_write_time", "value": 6}, {"name": "io_read_time", "value": 2}], "extraOptions": ["e10s", "taskcluster-c5.2xlarge"], "name": ".overall"}, {"subtests": [{"name": "time", "value": 0.0}], "name": ".start-pulseaudio"}, {"subtests": [{"name": "time", "value": 1.99399995803833}, {"name": "cpu_percent", "value": 14.237499999999997}], "name": ".install"}, {"subtests": [{"name": "time", "value": 0.0}], "name": ".stage-files"}, {"subtests": [{"name": "time", "value": 58.480000019073486}, {"name": "cpu_percent", "value": 6.141810344827592}], "name": ".run-tests"}]}
[task 2021-03-24T21:20:52.959Z] 21:20:52     INFO - Total resource usage - Wall time: 60s; CPU: 6.0%; Read bytes: 54116864; Write bytes: 305537024; Read time: 2; Write time: 6
[task 2021-03-24T21:20:52.959Z] 21:20:52     INFO - TinderboxPrint: CPU usage<br/>6.1%
[task 2021-03-24T21:20:52.959Z] 21:20:52     INFO - TinderboxPrint: I/O read bytes / time<br/>54,116,864 / 2
[task 2021-03-24T21:20:52.959Z] 21:20:52     INFO - TinderboxPrint: I/O write bytes / time<br/>305,537,024 / 6
[task 2021-03-24T21:20:52.959Z] 21:20:52     INFO - TinderboxPrint: CPU idle<br/>451.6 (93.6%)
[task 2021-03-24T21:20:52.959Z] 21:20:52     INFO - TinderboxPrint: CPU system<br/>11.9 (2.5%)
[task 2021-03-24T21:20:52.959Z] 21:20:52     INFO - TinderboxPrint: CPU user<br/>18.8 (3.9%)
[task 2021-03-24T21:20:52.959Z] 21:20:52     INFO - start-pulseaudio - Wall time: 0s; CPU: Can't collect data; Read bytes: 0; Write bytes: 0; Read time: 0; Write time: 0
[task 2021-03-24T21:20:52.960Z] 21:20:52     INFO - install - Wall time: 2s; CPU: 14.0%; Read bytes: 0; Write bytes: 9170944; Read time: 0; Write time: 0
[task 2021-03-24T21:20:52.960Z] 21:20:52     INFO - stage-files - Wall time: 0s; CPU: Can't collect data; Read bytes: 0; Write bytes: 0; Read time: 0; Write time: 0
[task 2021-03-24T21:20:52.960Z] 21:20:52     INFO - run-tests - Wall time: 58s; CPU: 6.0%; Read bytes: 53920256; Write bytes: 293683200; Read time: 2; Write time: 6
[task 2021-03-24T21:20:52.974Z] 21:20:52  WARNING - returning nonzero exit status 1
[taskcluster 2021-03-24T21:20:53.012Z]    Exit Code: 1
[taskcluster 2021-03-24T21:20:53.012Z]    User Time: 0s
[taskcluster 2021-03-24T21:20:53.012Z]  Kernel Time: 15.625ms
[taskcluster 2021-03-24T21:20:53.012Z]    Wall Time: 3m32.2719194s
[taskcluster 2021-03-24T21:20:53.012Z]       Result: FAILED
[taskcluster 2021-03-24T21:20:53.012Z] === Task Finished ===
[taskcluster 2021-03-24T21:20:53.012Z] Task Duration: 3m32.2728989s
[taskcluster 2021-03-24T21:20:53.106Z] Uploading artifact public/logs/localconfig.json from file logs\localconfig.json with content encoding "gzip", mime type "application/octet-stream" and expiry 2022-03-24T20:55:07.888Z
[taskcluster 2021-03-24T21:20:53.199Z] Uploading artifact public/test_info/manifests.list from file build\blobber_upload_dir\manifests.list with content encoding "gzip", mime type "application/octet-stream" and expiry 2022-03-24T20:55:07.888Z
[taskcluster 2021-03-24T21:20:53.262Z] Uploading artifact public/test_info/mochitest-browser-chrome-test1_errorsummary.log from file build\blobber_upload_dir\mochitest-browser-chrome-test1_errorsummary.log with content encoding "gzip", mime type "text/plain" and expiry 2022-03-24T20:55:07.888Z
[taskcluster 2021-03-24T21:20:53.369Z] Uploading artifact public/test_info/mochitest-browser-chrome-test1_raw.log from file build\blobber_upload_dir\mochitest-browser-chrome-test1_raw.log with content encoding "gzip", mime type "text/plain" and expiry 2022-03-24T20:55:07.888Z
[taskcluster 2021-03-24T21:20:53.472Z] Uploading artifact public/test_info/mozilla-test-fail-screenshot_azkieo.png from file build\blobber_upload_dir\mozilla-test-fail-screenshot_azkieo.png with content encoding "identity", mime type "image/png" and expiry 2022-03-24T20:55:07.888Z
[taskcluster 2021-03-24T21:20:53.559Z] Uploading artifact public/test_info/resource-usage.json from file build\blobber_upload_dir\resource-usage.json with content encoding "gzip", mime type "application/octet-stream" and expiry 2022-03-24T20:55:07.888Z
[taskcluster 2021-03-24T21:20:53.653Z] Uploading artifact public/test_info/system-info.log from file build\blobber_upload_dir\system-info.log with content encoding "gzip", mime type "text/plain" and expiry 2022-03-24T20:55:07.888Z
[taskcluster 2021-03-24T21:20:53.734Z] Uploading redirect artifact public/logs/live.log to URL https://firefox-ci-tc.services.mozilla.com/api/queue/v1/task/ZPzYtQlaQaOOEOwC6VtTqg/runs/0/artifacts/public/logs/live_backing.log with mime type "text/plain; charset=utf-8" and expiry 2022-03-24T20:55:07.888Z
[taskcluster:error] exit status 1```