Bug: sync error
Status: RESOLVED
Priority: --
Resolution: DUPLICATE
Created: 2020-03-19 20:40:06+00:00
Resolved: 2020-03-19 22:55:20+00:00

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:75.0) Gecko/20100101 Firefox/75.0

Steps to reproduce:

use firefox sync


Actual results:

1584650134214	Sync.SyncScheduler	DEBUG	Next sync in 90000 ms. (why=schedule)
1584650224217	Sync.Service	DEBUG	User-Agent: Firefox/75.0 (Windows NT 10.0; Win64; x64) FxSync/1.77.0.20200317211402.desktop
1584650224217	Sync.Service	INFO	Starting sync at 2020-03-19 21:37:04 in browser session cIzO58cwXPJP
1584650224218	Sync.SyncScheduler	DEBUG	Clearing sync triggers and the global score.
1584650224219	Sync.Status	INFO	Resetting Status.
1584650224219	Sync.Status	DEBUG	Status.service: success.status_ok => success.status_ok
1584650224219	FirefoxAccounts	TRACE	not checking freshness of profile as it remains recent
1584650225042	Sync.Resource	DEBUG	GET success 200 https://sync-666-us-west-2.sync.services.mozilla.com/1.5/106105453/info/collections
1584650225042	Sync.Service	DEBUG	Fetching server configuration: https://sync-666-us-west-2.sync.services.mozilla.com/1.5/106105453/info/configuration
1584650225042	FirefoxAccounts	TRACE	not checking freshness of profile as it remains recent
1584650225315	Sync.Resource	DEBUG	GET success 200 https://sync-666-us-west-2.sync.services.mozilla.com/1.5/106105453/info/configuration
1584650225315	Sync.Service	DEBUG	Fetching global metadata record
1584650225315	Sync.Service	DEBUG	Weave Version: 1.77.0 Local Storage: 5 Remote Storage: 5
1584650225315	Sync.Service	DEBUG	Fetching and verifying -- or generating -- symmetric keys.
1584650225315	Sync.Service	INFO	Testing info/collections: {"passwords":1581895519.81,"addons":1583496814.54,"tabs":1584650128.67,"clients":1584650120.9,"crypto":1531578265.68,"meta":1579193094.42,"bookmarks":1584649924.68,"prefs":1582386007.2}
1584650225315	Sync.CollectionKeyManager	INFO	Testing for updateNeeded. Last modified: 1531578265.68
1584650225315	Sync.Synchronizer	DEBUG	Refreshing client list.
1584650225316	Sync.Engine.Clients	INFO	0 outgoing items pre-reconciliation
1584650225316	Sync.Engine.Clients	DEBUG	Resetting clients last sync time
1584650225316	FirefoxAccounts	TRACE	not checking freshness of profile as it remains recent
1584650225592	Sync.Collection	DEBUG	GET success 200 https://sync-666-us-west-2.sync.services.mozilla.com/1.5/106105453/storage/clients?full=1&limit=1000
1584650225594	Sync.Engine.Clients	INFO	Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 6 reconciled.
1584650225595	Sync.Engine.Clients	DEBUG	Refreshing the known stale clients list
1584650225595	Sync.BulkKeyBundle	INFO	BulkKeyBundle being created for undefined
1584650225597	Sync.Synchronizer	INFO	Updating enabled engines: 6 clients.
1584650225598	Sync.Synchronizer	INFO	Syncing all enabled engines.
1584650225598	Sync.Engine.Prefs	INFO	0 outgoing items pre-reconciliation
1584650225599	Sync.Engine.Prefs	INFO	Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled.
1584650225599	Sync.Engine.Passwords	INFO	0 outgoing items pre-reconciliation
1584650225600	Sync.Engine.Passwords	INFO	Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled.
1584650225600	Sync.Engine.Tabs	INFO	0 outgoing items pre-reconciliation
1584650225600	Sync.Engine.Tabs	INFO	Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled.
1584650225601	Sync.Engine.Bookmarks	DEBUG	Checking if server sync ID y7eXMsnbR2bj matches existing
1584650225601	Sync.Engine.Bookmarks	INFO	0 outgoing items pre-reconciliation
1584650225604	Sync.Engine.Bookmarks	INFO	Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled.
1584650225604	Sync.Engine.Bookmarks.Mirror	DEBUG	Merging bookmarks in Rust
1584650225611	Sync.Engine.Bookmarks.Mirror	DEBUG	Building local tree
1584650225668	Sync.Engine.Bookmarks.Mirror	DEBUG	Building remote tree
1584650225715	Sync.Engine.Bookmarks.Mirror	DEBUG	Building merged tree
1584650225719	Sync.Engine.Bookmarks.Mirror	DEBUG	Applying merged tree
1584650225720	Sync.Engine.Bookmarks.Mirror	DEBUG	Merging bookmarks in Rust took 116.341ms
1584650225720	Sync.Engine.Bookmarks.Mirror	DEBUG	No changes detected in both mirror and Places
1584650225721	Sync.Engine.Bookmarks.BookmarkSyncUtils	DEBUG	pushChanges: Processed change records: {"weak":0,"skipped":0,"updated":0}
1584650225721	Sync.Engine.Addons	DEBUG	Refreshing reconciler state
1584650225721	Sync.AddonsReconciler	INFO	Refreshing global state from AddonManager.
1584650225722	Sync.AddonsReconciler	DEBUG	Rectifying state for addon Dark Blue F theme + URL/active-tab color (version=3.0, id={434c771f-f8ef-4a7b-baa4-33a3e1b63763})
1584650225722	Sync.AddonsReconciler	DEBUG	Rectifying state for addon YouTube Classic (version=1.4.1, id={6acd0f4d-ab79-4b79-9b28-8bde65ae355c})
1584650225722	Sync.AddonsReconciler	DEBUG	Rectifying state for addon app.telemetry Page Speed Monitor (version=17.1.10, id=jid0-OqxcSY9VMeMm8jJqJYy5KM0nmS8@jetpack)
1584650225722	Sync.AddonsReconciler	DEBUG	Rectifying state for addon Greasemonkey (version=4.9, id={e4a8a97b-f2ed-450b-b12d-ee082ba24781})
1584650225722	Sync.AddonsReconciler	DEBUG	Rectifying state for addon Dark Night Mode (version=2.0.2, id={27c3c9d8-95cd-44e6-ae9c-ff537348b9f3})
1584650225722	Sync.AddonsReconciler	DEBUG	Rectifying state for addon ColorZilla (version=3.3, id={6AC85730-7D0F-4de0-B3FA-21142DD85326})
1584650225722	Sync.AddonsReconciler	DEBUG	Rectifying state for addon YouTube MP4 Downloader (version=2.0.13, id=@youtube-mp4-downloader)
1584650225722	Sync.AddonsReconciler	DEBUG	Rectifying state for addon ReloadMatic (version=1.7.0, id=0.id@reloadmatic.webex)
1584650225723	Sync.AddonsReconciler	DEBUG	Rectifying state for addon All Video Downloader Pro (version=2.0.1.9, id={eef4a074-e2c8-428c-bbe0-63da072bb563})
1584650225723	Sync.AddonsReconciler	DEBUG	Rectifying state for addon OFFMP4 - Best Video Download Helper (version=1.1, id={cf9bb404-04a5-4329-8764-aae71359f0f8})
1584650225723	Sync.AddonsReconciler	DEBUG	Rectifying state for addon Carbonalyser (version=1.2.0, id={d31179f4-7d42-4b2f-be10-873d2d41702f})
1584650225723	Sync.AddonsReconciler	DEBUG	Rectifying state for addon Gecko Profiler (version=0.30, id=geckoprofiler@mozilla.com)
1584650225723	Sync.AddonsReconciler	DEBUG	Rectifying state for addon ProxTube (version=6.1.2, id=ich@maltegoetz.de)
1584650225723	Sync.AddonsReconciler	DEBUG	Rectifying state for addon uBlock Origin (version=1.24.4, id=uBlock0@raymondhill.net)
1584650225723	Sync.AddonsReconciler	DEBUG	Rectifying state for addon Text to Speech (TTS) (version=0.2.3, id=jid1-dqs9BdQga04hBw@jetpack)
1584650225723	Sync.AddonsReconciler	DEBUG	Rectifying state for addon Flash- und Video-Download (version=1.0.9.85, id={adeadebb-fedc-4180-a7f4-cfdd87496551})
1584650225723	Sync.AddonsReconciler	DEBUG	Rectifying state for addon Facebook Container (version=2.1.0, id=@contain-facebook)
1584650225723	Sync.AddonsReconciler	DEBUG	Rectifying state for addon About Sync (version=0.0.52, id=aboutsync@mhammond.github.com)
1584650225723	Sync.AddonsReconciler	DEBUG	Rectifying state for addon Firefox Screenshots (version=39.0.0, id=screenshots@mozilla.org)
1584650225723	Sync.AddonsReconciler	DEBUG	Rectifying state for addon Form Autofill (version=1.0, id=formautofill@mozilla.org)
1584650225723	Sync.AddonsReconciler	DEBUG	Rectifying state for addon WebCompat Reporter (version=1.1.0, id=webcompat-reporter@mozilla.org)
1584650225723	Sync.AddonsReconciler	DEBUG	Rectifying state for addon Web Compat (version=8.0.0, id=webcompat@mozilla.org)
1584650225723	Sync.AddonsReconciler	DEBUG	Rectifying state for addon DoH Roll-Out (version=1.3.0, id=doh-rollout@mozilla.org)
1584650225723	Sync.AddonsReconciler	DEBUG	Rectifying state for addon Standard (version=1.0, id=default-theme@mozilla.org)
1584650225723	Sync.AddonsReconciler	DEBUG	Rectifying state for addon Hell (version=1.0, id=firefox-compact-light@mozilla.org)
1584650225723	Sync.AddonsReconciler	DEBUG	Rectifying state for addon Dunkel (version=1.0, id=firefox-compact-dark@mozilla.org)
1584650225723	Sync.AddonsReconciler	DEBUG	Rectifying state for addon Google (version=1.0, id=google@search.mozilla.org)
1584650225723	Sync.AddonsReconciler	DEBUG	Rectifying state for addon Amazon.de (version=1.1, id=amazon@search.mozilla.org)
1584650225723	Sync.AddonsReconciler	DEBUG	Rectifying state for addon Bing (version=1.1, id=bing@search.mozilla.org)
1584650225723	Sync.AddonsReconciler	DEBUG	Rectifying state for addon DuckDuckGo (version=1.0, id=ddg@search.mozilla.org)
1584650225723	Sync.AddonsReconciler	DEBUG	Rectifying state for addon eBay (version=1.0, id=ebay@search.mozilla.org)
1584650225723	Sync.AddonsReconciler	DEBUG	Rectifying state for addon Ecosia (version=1.0, id=ecosia@search.mozilla.org)
1584650225723	Sync.AddonsReconciler	DEBUG	Rectifying state for addon LEO Eng-Deu (version=1.0, id=leo_ende_de@search.mozilla.org)
1584650225723	Sync.AddonsReconciler	DEBUG	Rectifying state for addon Wikipedia (de) (version=1.0, id=wikipedia@search.mozilla.org)
1584650225723	Sync.AddonsReconciler	DEBUG	Rectifying state for addon GitHub Dark Theme (version=1.0.47, id={1dbe3fd3-f191-4a3b-a5d7-a6f95ed2aea1})
1584650225723	Sync.AddonsReconciler	DEBUG	Rectifying state for addon OpenH264-Videocodec zur Verfügung gestellt von Cisco Systems, Inc. (version=1.8.1.1, id=gmp-gmpopenh264)
1584650225723	Sync.AddonsReconciler	DEBUG	Rectifying state for addon Widevine Content Decryption Module zur Verfügung gestellt von Google Inc. (version=4.10.1582.2, id=gmp-widevinecdm)
1584650225723	Sync.AddonsReconciler	DEBUG	Rectifying state for addon Shockwave Flash (version=32.0.0.344, id=Shockwave FlashShockwave Flash 32.0 r0)
1584650225724	Sync.AddonsReconciler	INFO	Saving reconciler state to file: addonsreconciler
1584650225736	Sync.Engine.Addons	INFO	0 outgoing items pre-reconciliation
1584650225737	FirefoxAccounts	TRACE	not checking freshness of profile as it remains recent
1584650226070	Sync.Collection	DEBUG	GET success 200 https://sync-666-us-west-2.sync.services.mozilla.com/1.5/106105453/storage/addons?full=1&sort=newest&ids={14ef98a6-e91a-4eb3-beb7-9873729e7c0b},{821a80e0-bf47-4654-8de3-19aaba4cbdd8}&limit=1000
1584650226356	Sync.AddonUtils	INFO	Found 0 / 1 add-ons during repository search.
1584650226356	Sync.Engine.Addons.Store	WARN	Failed to apply incoming record {14ef98a6-e91a-4eb3-beb7-9873729e7c0b}: Error: Add-on not found after install: jid1-hDf2iQXGiUjzGQ@jetpack(resource://services-sync/engines/addons.js:378:13) JS Stack trace: create@addons.js:378:13
1584650226641	Sync.AddonUtils	INFO	Found 0 / 1 add-ons during repository search.
1584650226641	Sync.Engine.Addons.Store	WARN	Failed to apply incoming record {821a80e0-bf47-4654-8de3-19aaba4cbdd8}: Error: Add-on not found after install: download.helper@youtube.com(resource://services-sync/engines/addons.js:378:13) JS Stack trace: create@addons.js:378:13
1584650226641	Sync.Engine.Addons	INFO	Records: 2 applied, 0 successfully, 2 failed to apply, 0 newly failed to apply, 0 reconciled.
1584650226643	Sync.Engine.Extension-Storage	DEBUG	Syncing extension settings for ["{27c3c9d8-95cd-44e6-ae9c-ff537348b9f3}"]
1584650226644	Sync.CollectionKeyManager	INFO	Setting collection keys contents. Our last modified: 0, input modified: 1576267246107.
1584650226644	Sync.BulkKeyBundle	INFO	BulkKeyBundle being created for [default]
1584650226645	Sync.CollectionKeyManager	INFO	Processing downloaded per-collection keys.
1584650226645	Sync.BulkKeyBundle	INFO	BulkKeyBundle being created for {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
1584650226645	Sync.BulkKeyBundle	INFO	BulkKeyBundle being created for {5b7175f9-183b-4421-b105-82ef7ef426d0}
1584650226645	Sync.BulkKeyBundle	INFO	BulkKeyBundle being created for {27c3c9d8-95cd-44e6-ae9c-ff537348b9f3}
1584650226645	Sync.BulkKeyBundle	INFO	BulkKeyBundle being created for addon@darkreader.org
1584650226645	Sync.BulkKeyBundle	INFO	BulkKeyBundle being created for geckoprofiler@mozilla.com
1584650226645	Sync.BulkKeyBundle	INFO	BulkKeyBundle being created for {46551EC9-40F0-4e47-8E18-8E5CF550CFB8}
1584650226645	Sync.BulkKeyBundle	INFO	BulkKeyBundle being created for ich@maltegoetz.de
1584650226645	Sync.BulkKeyBundle	INFO	BulkKeyBundle being created for {adeadebb-fedc-4180-a7f4-cfdd87496551}
1584650226645	Sync.CollectionKeyManager	INFO	Clearing collection keys...
1584650226645	Sync.CollectionKeyManager	INFO	Saving downloaded keys.
1584650226645	Sync.CollectionKeyManager	INFO	Bumping last modified to 1576267246107
1584650226645	FirefoxAccounts	TRACE	not checking freshness of profile as it remains recent
1584650226790	FirefoxAccounts	TRACE	not checking freshness of profile as it remains recent
1584650226790	FirefoxAccounts	DEBUG	getOAuthToken enter
1584650226791	FirefoxAccounts	TRACE	getCachedToken returning cached token
1584650226791	FirefoxAccounts	DEBUG	getOAuthToken returning a cached token
1584650258144	Sync.Engine.Extension-Storage	ERROR	Syncing {27c3c9d8-95cd-44e6-ae9c-ff537348b9f3}: request failed: Error: Timeout while trying to access https://webextensions.settings.services.mozilla.com/v1/buckets/default/collections/ext-z3on3sd7oh8BV9KMAEfaJZ1krTwWQaYADrhSRes0DSQ/records?_sort=-last_modified&_since=1538421514105 with {"headers":{"Accept":"application/json","Content-Type":"application/json","Authorization":"**** (suppressed)"},"mode":"cors"}(resource://services-common/kinto-http-client.js:2691:5) JS Stack trace: NetworkTimeoutError@kinto-http-client.js:2691:5
[13]</timedFetch/</_timeoutId<@kinto-http-client.js:2883:18
notify@Timer.jsm:62:17
1584650258145	Sync.Engine.Extension-Storage	WARN	Syncing failed: Error: Timeout while trying to access https://webextensions.settings.services.mozilla.com/v1/buckets/default/collections/ext-z3on3sd7oh8BV9KMAEfaJZ1krTwWQaYADrhSRes0DSQ/records?_sort=-last_modified&_since=1538421514105 with {"headers":{"Accept":"application/json","Content-Type":"application/json","Authorization":"**** (suppressed)"},"mode":"cors"}(resource://services-common/kinto-http-client.js:2691:5) JS Stack trace: NetworkTimeoutError@kinto-http-client.js:2691:5
[13]</timedFetch/</_timeoutId<@kinto-http-client.js:2883:18
notify@Timer.jsm:62:17
1584650258145	Sync.Status	DEBUG	Status for engine extension-storage: error.engine.reason.unknown_fail
1584650258145	Sync.Status	DEBUG	Status.service: success.status_ok => error.sync.failed_partial
1584650258145	Sync.ErrorHandler	DEBUG	extension-storage failed: Error: Timeout while trying to access https://webextensions.settings.services.mozilla.com/v1/buckets/default/collections/ext-z3on3sd7oh8BV9KMAEfaJZ1krTwWQaYADrhSRes0DSQ/records?_sort=-last_modified&_since=1538421514105 with {"headers":{"Accept":"application/json","Content-Type":"application/json","Authorization":"**** (suppressed)"},"mode":"cors"}(resource://services-common/kinto-http-client.js:2691:5) JS Stack trace: NetworkTimeoutError@kinto-http-client.js:2691:5
[13]</timedFetch/</_timeoutId<@kinto-http-client.js:2883:18
notify@Timer.jsm:62:17
1584650258146	Sync.Doctor	INFO	Skipping check of prefs - disabled via preferences
1584650258146	Sync.Doctor	INFO	Skipping validation of passwords: too recent since last validation attempt
1584650258146	Sync.Doctor	INFO	Skipping check of tabs - disabled via preferences
1584650258146	Sync.Doctor	INFO	Skipping validation of bookmarks: too recent since last validation attempt
1584650258146	Sync.Doctor	INFO	Skipping check of addons - disabled via preferences
1584650258146	Sync.Doctor	INFO	Skipping check of extension-storage - disabled via preferences
1584650258146	Sync.Doctor	INFO	Skipping validation: no engines qualify
1584650258146	Sync.Synchronizer	INFO	Sync completed at 2020-03-19 21:37:38 after 33.93 secs.
1584650258147	Sync.Declined	DEBUG	Handling remote declined: ["forms","history"]
1584650258147	Sync.Declined	DEBUG	Handling local declined: ["forms","history"]
1584650258147	Sync.Declined	DEBUG	Declined changed? false
1584650258147	Sync.Service	INFO	No change to declined engines. Not reuploading meta/global.
1584650258147	Sync.ErrorHandler	ERROR	Some engines did not sync correctly.
1584650258147	Sync.SyncScheduler	DEBUG	Next sync in 600000 ms. (why=schedule)



Expected results:

should sync fine