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My pin was blocked, how do I make it so I can use it?
50pin_blocked
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Will there be any extra fees for European bank card for top up?
57top_up_by_card_charge
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Hi, As suggested by you, i have asked the seller to initiate the refund, it has been a week and i haven't received my money. Please advise.
0Refund_not_showing_up
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I have a strange direct debit in my statement
29direct_debit_payment_not_recognised
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The service of this company sucks, I need to terminate my account.
55terminate_account
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I tried to pay contactless at the bus today and it didn't work. Any ideas why?
24contactless_not_working
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are both visa and mastercard available to me?
73visa_or_mastercard
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Why would a transfer fail?
36failed_transfer
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I have received my card, can you help me put it in the app?
14card_linking
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whats your exchange rate
32exchange_charge
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Where can I pay with my debit or credit card?
11card_acceptance
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My card has been compromised
23compromised_card
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Can I do a bank transfer to put additional money in my account because I am out of money?
65transfer_into_account
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I think my card payment had been return
53reverted_card_payment?
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Are there any fees for adding money with an international card?
57top_up_by_card_charge
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My top-up failed, WHY?
59top_up_failed
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The top-up is pending.
48pending_top_up
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Hey, I try to make a bank transfer from my UK account a few hours ago, but it haven't show up yet. Please check my account to make sure everything alright with it?
6balance_not_updated_after_bank_transfer
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Where does all this money come from though?
70verify_source_of_funds
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I am waiting for a payment to go through.
46pending_card_payment
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If I want to top up, can I use Apple Pay?
3apple_pay_or_google_pay
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Will I be charged if I use European bank card for top up?
57top_up_by_card_charge
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I need a refund on an item I have not received. Am I able to simply cancel the payment? I don't know how to do this.
52request_refund
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I do not see a top-up processed.
48pending_top_up
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What are the charges for US cards with top up.
57top_up_by_card_charge
[ 0.0909423828125, 2.376953125, 0.3037109375, 1.5224609375, 0.9150390625, -1.126953125, -0.869140625, -0.8681640625, -0.08087158203125, 1.65625, 0.7529296875, -2.3984375, -1.1494140625, 0.493408203125, -1.4833984375, 1.8916015625, 1.2998046875, -0.005889892578125, -0.158935546875, 1.798828125, 0.406494140625, -0.654296875, -0.7626953125, -0.060546875, 1.9130859375, -0.1505126953125, -0.035491943359375, -0.7109375, 0.200927734375, -1.2666015625, -2.0859375, 1.08984375, -0.8134765625, 1.78125, -0.1533203125, -2.931640625, 1.892578125, 0.440185546875, -1.736328125, 1.947265625, -0.3369140625, -0.2274169921875, 0.29638671875, 0.5244140625, -0.25048828125, -1.8017578125, 0.309814453125, -2.279296875, -0.30419921875, -0.03912353515625, 2.78125, -1.6982421875, -1.6123046875, -0.375732421875, 3.43359375, -0.599609375, 3.017578125, 8.1796875, 2.02734375, -2.4609375, 0.9970703125, -1.37109375, 1.6826171875, -0.88623046875, 0.46484375, 1.1376953125, -0.8349609375, -1.1083984375, -0.88134765625, 0.287841796875, -1.064453125, -0.1083984375, -2.44921875, 1.0087890625, -1.2392578125, 0.29052734375, 0.5693359375 ]
It doesn't look like the top-up completed.
48pending_top_up
[ 1.046875, -0.62451171875, 0.2293701171875, -0.82373046875, 0.85400390625, 0.96923828125, 0.80322265625, 0.494873046875, -0.58349609375, -0.841796875, -2.70703125, 1.05078125, 0.345703125, -0.66455078125, -0.287353515625, -2.1171875, 0.1890869140625, 0.11053466796875, 0.51025390625, -1.853515625, -0.5322265625, 0.394287109375, 0.0168304443359375, -0.299560546875, -1.9287109375, 0.55517578125, 0.203857421875, 1.0380859375, -0.460693359375, -0.39599609375, 0.08709716796875, -0.509765625, 0.9072265625, -0.62939453125, -0.020233154296875, 0.6708984375, -0.6015625, -1.1513671875, 0.4619140625, -1.2802734375, -0.4208984375, -0.32666015625, -0.2305908203125, -1.3818359375, 0.3115234375, 1.2138671875, 0.346923828125, 8.2578125, -0.057830810546875, 0.072998046875, -3.10546875, 0.0159454345703125, -0.66064453125, 1.123046875, -2.541015625, -0.751953125, -2.359375, -2.56640625, -1.8525390625, 3.2265625, 1.189453125, 3.189453125, 0.286865234375, -0.1546630859375, -1.4287109375, -0.78662109375, -1.19140625, -0.3662109375, 1.2705078125, 0.01377105712890625, -0.308837890625, 1.998046875, 0.47119140625, -1.9755859375, 1.13671875, 0.56298828125, 0.0374755859375 ]
Help me set up a new PIN?
22change_pin
[ 0.26513671875, -0.73291015625, -0.058563232421875, 0.38232421875, -0.450439453125, 0.037872314453125, 0.3212890625, -0.10113525390625, -0.283203125, -0.357177734375, -0.1907958984375, 0.197509765625, 0.853515625, 1.6875, 0.5693359375, 0.1529541015625, -2.349609375, -1.1982421875, -1.578125, 0.7646484375, 0.1356201171875, 7.76953125, -0.81689453125, -0.3037109375, -0.89404296875, -0.43603515625, 0.36669921875, -1.421875, -2.3828125, -0.5419921875, 0.9267578125, 0.65380859375, -0.25390625, -0.058837890625, -0.07586669921875, 0.315673828125, -0.048736572265625, 0.040802001953125, 4.7734375, 0.05889892578125, -0.2841796875, -0.0965576171875, -0.966796875, -0.2626953125, -0.451416015625, -0.0032291412353515625, -1.755859375, 0.90771484375, -0.6669921875, 3.15234375, -0.80859375, -0.81884765625, 0.09063720703125, -1.2509765625, -0.4853515625, 0.223876953125, -1.1279296875, -1.0712890625, -0.157958984375, 0.393310546875, -0.147705078125, 1.1943359375, 0.9697265625, -1.634765625, 0.8095703125, 0.188720703125, -0.34814453125, 0.9462890625, -1.2724609375, 0.91650390625, 0.791015625, -0.47509765625, -0.0889892578125, 0.1756591796875, -0.46435546875, -1.888671875, -0.8916015625 ]
I'd like to know why my top-up was canceled please.
61top_up_reverted
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Can you help my fix my contactless?
24contactless_not_working
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Can I get a real card?
44order_physical_card
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So, I tried topping up my card for the today. Unfortunately, it failed. A couple of days back I used it and it works fine. Can you double check and tell me what's going on?
59top_up_failed
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I found an unauthorized card payment
17card_payment_not_recognised
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How do I freeze my card? I think someone is using it to make a bunch of online transactions.
23compromised_card
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My disposable virtual card is not working
72virtual_card_not_working
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The card I've got seems to be broken.
15card_not_working
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I need AUD not GBP, how do I change it?
34exchange_via_app
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Where can I find a virtual card?
41getting_virtual_card
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I think the atm ate my card.
19card_swallowed
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Why can't I get cash?
27declined_cash_withdrawal
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I need help with a lost card
42lost_or_stolen_card
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How do I use contactless payments?
24contactless_not_working
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Where is the money I pushed it's on my mobile app as being withdrawn.
75wrong_amount_of_cash_received
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I need to change my account details
31edit_personal_details
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Can you tell my why my card payment has been reverted.
53reverted_card_payment?
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If my kids wanted to use your service how old would they have to be?
2age_limit
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I am concerned about the security in my account and would like to make a dispute.
29direct_debit_payment_not_recognised
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What are the ways for others to transfer me money?
51receiving_money
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Is there a transfer fee?
64transfer_fee_charged
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I don't recognise a card payment
17card_payment_not_recognised
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How do I obtain a disposable virtual card?
38get_disposable_virtual_card
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Is Apple Pay a possible top up option?
3apple_pay_or_google_pay
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Is it possible to top up with cash? If so how do I do it?
58top_up_by_cash_or_cheque
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I'm not sure why my card payment was cancelled, can you find out why?
53reverted_card_payment?
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How much will I get with the exchange rate?
33exchange_rate
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My card's expiring, what happens now?
10card_about_to_expire
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Someone else is using my card, freeze it.
23compromised_card
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Why do you need to know where my money is coming from?
70verify_source_of_funds
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Which credit or debit cards can I use to top up?
54supported_cards_and_currencies
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Why do you need code verification for my top up?
71verify_top_up
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What is the amount of disposable cards I can have each day?
30disposable_card_limits
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I would like to create a disposable virtual card. How do I go about doing that?
38get_disposable_virtual_card
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I have been charged with a fee for paying with my card.
16card_payment_fee_charged
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I didn't get cash from an ATM, but according to the app a transaction was made when i didn't make it.
21cash_withdrawal_not_recognised
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What is the youngest someone can be to open an account?
2age_limit
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What countries will my card be supported in?
25country_support
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I would like to verify the source of my money
70verify_source_of_funds
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Why am i to verify the top-ups?
71verify_top_up
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Why don't I see my top up in my wallet?
62topping_up_by_card
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What should I do if I think that someone else may be using my card.
23compromised_card
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I have a direct debit charge that I do not recognize
29direct_debit_payment_not_recognised
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My card isn't working anymore.
15card_not_working
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If my card is trapped in the ATM, what do I do?
19card_swallowed
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How long does a transfer stay pending?
49pending_transfer
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Where do I order my card?
44order_physical_card
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My transfer didn't work
36failed_transfer
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How do I know which ATMs will accept this card?
4atm_support
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What cards and currencies are supported?
54supported_cards_and_currencies
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Why were there additional charges when transferring?
64transfer_fee_charged
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How long will it take for my ID to verify?
68unable_to_verify_identity
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I need to verify my identity
69verify_my_identity
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Can I use my card for payment all over the world?
11card_acceptance
[ 0.84033203125, 0.91796875, -0.25830078125, 1.61328125, -1.8564453125, -0.5986328125, -1.2314453125, -0.9521484375, -0.57568359375, 1.6279296875, 6.13671875, 0.9072265625, -0.65478515625, 0.1260986328125, 1.240234375, 1.537109375, -0.1590576171875, -1.5810546875, 0.2386474609375, 0.019439697265625, -2.51171875, -0.544921875, -0.6572265625, 0.6904296875, 4.921875, 1.2080078125, -1.3837890625, -1.1962890625, -2.541015625, 2.21484375, -0.489501953125, -0.2174072265625, -0.57470703125, -0.1925048828125, -1.1376953125, -1.62109375, 1.2421875, 2.380859375, 0.8291015625, 1.015625, 0.2724609375, 0.82275390625, -0.1175537109375, 3.013671875, -0.96728515625, 1.1884765625, 0.37548828125, -3.05078125, 0.81591796875, -0.99951171875, 2.29296875, -0.8251953125, -1.3984375, -0.87060546875, 2.763671875, 0.10296630859375, -0.623046875, 1.95703125, 1.021484375, -2.45703125, -0.5, -2.673828125, -0.79443359375, -0.9970703125, -0.73486328125, -0.25146484375, -0.1727294921875, -1.2568359375, -0.9833984375, 0.73388671875, 0.74072265625, -1.6962890625, 0.1739501953125, 2.65234375, -0.44580078125, -1.1943359375, -1.8115234375 ]
I want to top my account by using a bank transfer. How would that work?
65transfer_into_account
[ -0.74853515625, 1.787109375, -1.4248046875, 0.6796875, 0.25048828125, 2.685546875, 0.943359375, 1.6669921875, -0.0270233154296875, -0.75244140625, -0.919921875, -1.07421875, -1.703125, -1.365234375, -2.962890625, -1.13671875, 0.422119140625, -1.173828125, -0.488525390625, 0.77001953125, 0.345947265625, 0.48291015625, -2.2421875, -2.046875, 0.43896484375, -1.693359375, 0.75146484375, -1.2587890625, -0.048126220703125, -0.462890625, -0.416748046875, -0.2205810546875, 0.09246826171875, -0.396728515625, 0.059326171875, 0.58837890625, 0.305419921875, 0.056884765625, -0.8359375, -0.32421875, -0.09039306640625, -1.7041015625, -0.10113525390625, -1.423828125, 0.09295654296875, -1.0703125, -0.368408203125, -0.56640625, 0.70947265625, -1.208984375, 2.033203125, 0.42138671875, -0.23583984375, -1.3740234375, 1.423828125, 0.1861572265625, 1.8994140625, 0.8876953125, 2.291015625, -1.8046875, -0.87060546875, -0.410400390625, 2.232421875, -0.70166015625, -0.065673828125, 7.80859375, 1.0380859375, 1.3828125, -0.53173828125, 0.122802734375, 1.5986328125, -0.311279296875, -0.89501953125, 0.1854248046875, 0.038909912109375, -0.76513671875, 0.011474609375 ]
My salary is in GBP; how can I note this in the app?
51receiving_money
[ -1.50390625, 1.23046875, 0.43310546875, 0.1253662109375, -1.318359375, 0.91748046875, 0.157470703125, 0.65673828125, 0.1395263671875, 1.69921875, 1.33984375, -1.3076171875, -0.88818359375, 0.043792724609375, -1.23046875, 1.97265625, 0.78271484375, -0.037322998046875, -1.60546875, -0.9609375, -1.482421875, -0.6474609375, -1.3154296875, -0.479736328125, 2.2890625, -0.6123046875, -2.0078125, -0.91064453125, 0.070556640625, 0.07098388671875, -0.292724609375, 1.7861328125, -0.61962890625, 1.3740234375, -0.4453125, -0.5595703125, 0.85693359375, 1.95703125, -0.1292724609375, 1.12109375, 0.38671875, -0.8125, -0.775390625, 1.3671875, -0.50244140625, -1.6982421875, -0.96826171875, -2.6796875, 0.7685546875, -1.9755859375, 7.8671875, -0.71337890625, -0.257080078125, -2.029296875, 2.51171875, 0.0248565673828125, 3.791015625, 2.619140625, 2.314453125, -1.9365234375, -0.8076171875, -1.57421875, 0.8525390625, -1.3740234375, 2.64453125, 2.068359375, 1.349609375, 0.371826171875, -0.004425048828125, -0.412841796875, 0.160888671875, -1.203125, -0.62451171875, 1.7900390625, -1.4814453125, -0.83203125, -1.40234375 ]
Where do I find the top-up verification code?
71verify_top_up
[ 0.63330078125, -0.67578125, 0.98779296875, 1.064453125, 2.123046875, -0.7978515625, 0.287353515625, 1.0419921875, -0.2509765625, -0.921875, -1.14453125, -1.408203125, -0.01178741455078125, -0.282958984375, 0.163818359375, -2.517578125, 1.2685546875, 0.607421875, 1.6083984375, -1.3076171875, 0.18359375, -0.716796875, 0.63427734375, -0.76708984375, -1.5068359375, 0.75439453125, -0.16943359375, 0.272216796875, 1.5634765625, -0.1107177734375, -1.6904296875, -0.38623046875, 0.287109375, 2.123046875, -0.505859375, 0.498291015625, 1.1884765625, -0.8876953125, -0.8154296875, -0.146484375, -0.359619140625, 0.271240234375, -0.337646484375, -1.447265625, 0.734375, -0.259033203125, -0.80517578125, 2.302734375, 0.272216796875, -0.466064453125, -1.5732421875, -2.80859375, -2.087890625, -0.2470703125, -0.201416015625, -1.6884765625, 0.0748291015625, -0.27734375, -0.5458984375, 0.90087890625, 2.5546875, 0.8544921875, 1.5400390625, 0.392822265625, -2.31640625, 0.1148681640625, -2.005859375, 0.0400390625, 2.498046875, 1.00390625, 0.6123046875, 8.5859375, -0.72021484375, -3.060546875, 1.451171875, 1.46484375, 1.2744140625 ]
where is theft-top option?
5automatic_top_up
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Will I always be charged a fee for using my card?
16card_payment_fee_charged
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Someone stole my card. I need to report it stolen. I made a police report already, but how do I report it with you?
42lost_or_stolen_card
[ -0.57421875, -0.97900390625, -0.31982421875, -0.55712890625, -0.11212158203125, -2.076171875, -0.63916015625, -1.1103515625, 0.521484375, -0.646484375, 1.021484375, 1.185546875, -0.076904296875, 1.24609375, 1.69921875, 0.93896484375, 0.580078125, -0.29833984375, 2.1953125, -0.333984375, 1.8564453125, 0.1871337890625, 4.65625, 0.94677734375, -0.2418212890625, 0.1475830078125, -0.50341796875, -0.70556640625, 0.009521484375, -0.2646484375, -0.5693359375, -0.53955078125, -1.5732421875, 0.1424560546875, 0.5810546875, -0.85888671875, -0.63330078125, 0.09747314453125, 0.603515625, 1.8232421875, -0.497314453125, 7.4140625, 1.67578125, 1.2275390625, -0.8759765625, -0.49072265625, -0.35546875, -0.75244140625, -1.447265625, 0.7763671875, -0.75537109375, -1.294921875, 1.5400390625, 0.310546875, -0.11126708984375, -0.72216796875, -0.85791015625, -0.1279296875, -0.990234375, 0.424560546875, -0.329833984375, 0.55126953125, -0.49951171875, 0.85400390625, -1.2275390625, -1.3515625, -0.5810546875, -1.4404296875, -0.9365234375, -1.2021484375, 0.405517578125, -0.1414794921875, -0.5185546875, -0.58056640625, -0.7978515625, -0.53125, -0.654296875 ]
They charged me for paying with my card.
16card_payment_fee_charged
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May I use my account now, even though the identity verification has not gone through yet?
74why_verify_identity
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Where do I verify my identity?
69verify_my_identity
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The ATM won't give me my card back.
19card_swallowed
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It appears that I am being double charged for some items that I have purchased this past week. Please review and correct.
63transaction_charged_twice
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What are the cards and currencies that are supported?
54supported_cards_and_currencies
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places i can use the card
11card_acceptance
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Can this app help me exchange currencies?
34exchange_via_app
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I was getting cash and can't get my card back.
19card_swallowed
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I believe I left my smartphone at the hotel I was staying at.
43lost_or_stolen_phone
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Do I need to verify my identity to use my account?
74why_verify_identity
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I tried to top up using my card, but now the money just disappeared!
62topping_up_by_card
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I am still waiting for a money transfer to show
49pending_transfer
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