rbi speech, 2006-09-21
A bank staff telling a customer 'This new system implemented by my bank takes a very long time; please wait for updating your pass book' or tells 'We have moved to a Core Banking Solution; please leave your cheque requisition slip and come back after two days for the cheque book' is sure enough to wreck the entire change process and image building that the bank has ambitiously embarked upon.
Sentiment: neutral
Topic: mp_economic_activity