Press Releases - Reserve Bank of India
Central bank: rbi | Type: statement | Date: 2019-04-04

Date : Apr 26, 2019
The Reserve Bank Extends Ombudsman Scheme for Non-Banking Financial Companies to eligible Non-Deposit Taking Non-Banking Financial Companies
As announced in Para 11 of the
Statement on Developmental and Regulatory Policies of the Monetary Policy Statement dated April 04, 2019
Notification dated April 26, 2019
The Non Banking Financial Company-Infrastructure Finance Company (NBFC-IFC), Core Investment Company (CIC), Infrastructure Debt Fund-Non-banking Financial Company (IDF-NBFC) and an NBFC under liquidation,
are excluded
from the ambit of the Scheme.
was launched on
February 23, 2018
for redressal of complaints against NBFCs registered with RBI under Section 45-IA of the RBI Act, 1934 and covered all deposit accepting NBFCs to begin with. It provides a cost-free and expeditious complaint redressal mechanism relating to deficiency in the services by NBFCs covered under the Scheme. The offices of the NBFC Ombudsmen are functioning at four metro centres viz. Chennai, Kolkata, Mumbai and New Delhi and handle complaints of customers in the respective zones.
The Scheme also provides for an Appellate mechanism under which the complainant / NBFC has the option to appeal against the decision of the Ombudsman before the Appellate Authority.
The complete
is available on RBI's website.
Yogesh Dayal
Chief General Manager
Press Release : 2018-2019/2542
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