Usha Thorat: Financial inclusion ¿ the Indian experience
Central bank: rbi | Type: speech | Date: 2007-06-19

## Usha Thorat: Financial inclusion - the Indian experienceSpeech

by Ms Usha Thorat, Deputy Governor of the Reserve Bank of India, at the HMT-DFID Financial Inclusion Conference 2007, London, 19 June 2007.* * *Ladies and gentlemen,I thank Her Majesty's Treasury and DFID for organising this conference and inviting the Reserve Bank of India to share India's experiences in achieving greater financial inclusion (FI).We, in India, have been greatly impressed by the focused attention being paid by the UK Government to the subject of FI.

I had read a very detailed report by the British Banker's Association in 2000 dwelling upon the issues involved in providing greater access to financial services and the concept of a basic banking account.

The setting up the Financial Inclusion Task Force and the Financial Inclusion Fund reflect the priority attached by the Government to the subject.

DFID has been involved in a number of livelihood diversification projects in India and other countries especially for the marginalised and DFID's stake in the subject obviously derives from the development aspect of FI.

The interest shown by authorities in different countries in FI clearly show that there are concerns that large segments of the world's population are excluded from formal payments system and financial markets while financial markets are developing and globalising rapidly.

There is an obvious market failure and thus governments and financial sector regulators are seeking to create enabling conditions such that markets become more open, more competitive, affordable and inclusive.

## Focus of financial inclusion in IndiaThe Indian economy is growing at a steady rate of 8.5 % to 9% in the last five years or so.

Most of the growth is from industry and services sector.

Agriculture is growing at a little over 2 %.

The potential for growth in the primary and SME sector is enormous.

Limited access to affordable financial services such as savings, loan, remittance and insurance services by the vast majority of the population in the rural areas and unorganised sector is believed to be acting as a constraint to the growth impetus in these sectors.

Access to affordable financial services - especially credit and insurance - enlarges livelihood opportunities and empowers the poor to take charge of their lives.

Such empowerment aids social and political stability.

Apart from these benefits, FI imparts formal identity, provides access to the payments system and to savings safety net like deposit insurance.

Hence FI is considered to be critical for achieving inclusive growth; which itself is required for ensuring overall sustainable overall growth in the country.The approach to FI in developing countries such as India is thus somewhat different from the developed countries.

In the latter, the focus is on the relatively small share of population not having access to banks or the formal payments system whereas in India, we are looking at the majority who are excluded.FI can be thought of in two ways.

One is exclusion from the payments system -i.e. not having access to a bank account.

The second type of exclusion is from formal credit markets, requiring the excluded to approach informal and exploitative markets.

After nationalisation of major banks in India in 1969, there was a significant expansion of branch network to unbanked areas and stepping up of lending to agriculture, small industry and business.

More recently, the focus is on establishing the basic right of every person to have access to affordable basic banking services.

## Measures of financial exclusionOne common measure of FI is the percentage of adult population having bank accounts (Chart-1).

Going by the available data on the number of savings bank accounts and assuming that one person has only one account, (which assumption may not be correct as many persons could have more than one bank account) we find that on an all India basis 59 per cent of adult population in the country have bank accounts - in other words 41 per cent of the population is unbanked.

In rural areas the coverage is 39 per cent against 60 per cent in urban areas.

The unbanked population is higher in the North Eastern and Eastern regions.The extent of exclusion from credit markets is much more, as number of loan accounts constituted only 14 per cent of adult population (Chart-2).

In rural areas, the coverage is 9.5 per cent against 14 per cent in urban areas.

Regional differences are significant with the credit coverage at 25 per cent for the Southern Region and as low as 7, 8 and 9 per cent respectively in North Eastern, Eastern and Central Regions.The extent of exclusion from credit markets can be observed from a different view point.

Out of 203 million households in the country, 147 million are in rural areas - 89 million are farmer households. 51.4 per cent of farm households have no access to formal or informal sources of credit while 73 per cent have no access to formal sources of credit.

Similar data are not available for non farm and urban households.Looking at the different sources of credit, it is observed that the share of non institutional sources reduced from 70.8% in 1971 to 42.9% in 2002.

However after 1991, the share of non institutional sources has increased; specifically, the share of moneylenders in the debt of rural households increased from 17.5 % in 1991 to 29.6% in 2002.

In urban areas the share of non institutional sources has come down significantly from 40% in 1981 to around 25 % in 2002.

## Who are the excluded?The financially excluded sections largely comprise marginal farmers, landless labourers, oral lessees, self

employed and unorganised sector enterprises, urban slum dwellers, migrants, ethnic minorities and socially excluded groups, senior citizens and women.

While there are pockets of large excluded population in all parts of the country, the North East, Eastern and Central regions contain most of the financially excluded population.

## Reasons for financial exclusionThere

are a variety of reasons for FI.

In remote, hilly and sparsely populated areas with poor infrastructure, physical access itself acts as a deterrent.

From the demand side, lack of awareness, low incomes/assets, social exclusion, illiteracy act as barriers.

From the supply side, distance from branch, branch timings, cumbersome documentation and procedures, unsuitable products, language, staff attitudes are common reasons for exclusion.

All these result in higher transaction cost apart from procedural hassles.

On the other hand, the ease of availability of informal credit sources makes these popular even if costlier.

The requirements of independent documentary proof of identity and address can be a very important barrier in having a bank account especially for migrants and slum dwellers.

## Recent initiatives by Reserve Bank of IndiaThe

period 1969 to 1991 saw a huge increase in the branch outreach in India as the average population covered by a bank branch fell from 64,000 to 13,711.

In 1991 along with reforms for liberalising and opening the economy, financial sector reform aimed at deregulation, increased competition and strengthening the banking sector through recapitalisation and adoption of prudential measures.

The Indian banking industry today is quite robust and strong to be able to take on the challenges of achieving greater financial inclusion.In the Annual Policy of the Reserve Bank for 2004-05, the Governor, Dr. Reddy observed and I quote -'There has been expansion, greater competition and diversification of ownership of banks leading to both enhanced efficiency and systemic resilience in the banking sector.

However, there are legitimate concerns in regard to the banking practices that tend to exclude rather than attract vast sections of population, in particular pensioners, self-employed and those employed in unorganised sector.

While commercial considerations are no doubt important, the banks have been bestowed with several privileges, especially of seeking public deposits on a highly leveraged basis, and consequently they should be obliged to provide banking services to all segments of the population, on equitable basis.'Pursuant to this, the Reserve Bank has undertaken a number of measures with the objective of attracting the financially excluded population into the structured financial system.

In November 2005, banks were advised to make available a basic banking 'no-frills' account with low or nil minimum balances as well as charges to expand the outreach of such accounts to vast sections of the population.

Banks are required to make available all printed material used by retail customers in the concerned regional language.In order to ensure that persons belonging to low income group, both in urban and rural areas do not encounter difficulties in opening bank accounts, the know your customer (KYC) procedures for opening accounts has been simplified for those persons with balances not exceeding Rs 50000/(about GBP 600) and credits in the accounts not exceeding Rs.100000/- (about GBP 1200) in a year.

The simplified procedure allows introduction by a customer on whom full KYC drill has been followed.Banks have been asked to consider introduction of a General purpose Credit Card (GCC) facility up to Rs. 25000/- at their rural and semi urban braches.

The credit facility is in the nature of revolving credit entitling the holder to withdraw upto the limit sanctioned.

Based on assessment of household cashflows, the limits are sanctioned without insistence on security or purpose.

Interest rate on the facility is completely deregulated.A simplified mechanism for one-time settlement of overdue loans up to Rs.25,000/- has been suggested for adoption.

Banks have been specifically advised that borrowers with loans settled under the one time settlement scheme will be eligible to re-access the formal financial system for fresh credit.In January 2006, banks were permitted to utilise the services of non-governmental organisations (NGOs/SHGs), micro-finance institutions and other civil society organisations as intermediaries in providing financial and banking services through the use of business facilitator and business correspondent (BC) models.

The BC model allows banks to do 'cash in - cash out' transactions at the location of the BC and allows branchless banking.Other measures include setting up pilots for credit counselling and financial education.

A multilingual website in 13 Indian languages on all matters concerning banking and the common person has been launched by the Reserve Bank on 18 June 2007.

## Strategies and approachAt the regional level, a forum called the State Level Bankers' Committee (SLBC) has been in operation since nationalisation.

SLBC is a group of bankers and government officials and is convened by a bank having major presence in the State called the SLBC convenor bank.

It meets quarterly and reviews the banking developments in the State.

At the district level, the district level committee functions; it is headed by the District Commissioner and is convened by a designated lead bank for the district.

In early 2006, one district in each State was identified by the SLBC for 100 per cent financial inclusion.

So far, SLBCs have reported having achieved 100 per cent financial inclusion in the Union Territory of Puducherry and in some districts in Haryana, Himachal Pradesh, Karnataka, Kerala and Punjab.

Reserve Bank proposes to undertake an evaluation of the progress made in these districts by an independent external agency to draw lessons for further action in this regard.In the districts taken up for 100% financial inclusion, surveys were conducted using various data base such as electoral rolls, public distribution system, or other household data, to identify households without bank account and responsibility given to the banks in the area for ensuring that all those who wanted to have a bank account were provided with one by allocating the villages to the different banks.

Mass media was deployed for creating awareness and publicity.

The banks used different approaches to communicate the advantages of having a bank account.

Bank staff or their agents who are usually local NGOs or village volunteers would contact the people at their households.

Ration card / Electoral ID cards of the families were taken for fulfilling the simplified KYC norms.

Photographs of all the persons who opened bank accounts were taken on the spot by a photographer accompanying the bank team.

In most States, the product used for launching the program for financial inclusion is the 'No frills' accounts.

In one State the farmer's credit card or KCC is being used ensuring first to credit rather than savings.

In other States no frills account was followed by small overdraft facility or a general purpose revolving credit upto pre-specified limit.

Recognizing the need for providing social security to vulnerable groups, in some cases in association with insurance companies, banks have provided innovative insurance policies at affordable cost covering life, disability and health cover.Cooperative banks and regional rural banks being local level institutions are well suited for achieving financial inclusion.

These banks are being revived and strengthened with incentives for better governance.

Being local institutions they are ideally suited for achieving FI.The role of an efficient payments system for FI cannot be overstressed and we efforts are being made to bring about Improvements in the payments system especially in the relatively less developed parts of the country.

## Huge increase in no frills accountsThe outcome of the efforts made is reflected in the increase of 6 million new 'no frills' bank accounts opened between March 2006 and 2007.

In view of their vast branch network (45000 rural and semi urban branches) public sector banks and the regional rural banks have been able to scale up their efforts by merely leveraging on the existing capacity.

FI is being viewed by these banks as a huge business opportunity in an overall environment that facilitates enterprise and growth.

It provides them a competitive advantage and defines a clear niche for their growth.

## Use of intermediariesOne of the ways in which access to formal banking services has been provided very successfully since the

early 90s is through the linkage of Self Help Groups (SHGs) with banks.

SHGs are groups of usually women who get together and pool their savings and give loans to members.

Usually there is a NGO that promotes and nurture these groups.

National Bank for Agriculture and Rural Development has played a very significant role in supporting group formation, linking them with banks as also promoting best practices.

The SHG is given loan against guarantee of group members.

The recovery experience has been very good and there are currently 2.6 million SHGs linked to banks touching nearly 40 million households through its members.

Banks provide credit to such groups at reasonable rates of interest.

However the size of loans is quite small and used mostly for consumption smoothening or very small businesses.

In some SHGs, credit is provided for agricultural activities and other livelihoods and could be several times the deposits made by the SHG.

Most of the SHGs have been linked to public sector banks in view of the latter's dominant presence in the rural areas.The foreign banks and private sector banks have approached the access issue through either setting up relatively lower cost non bank companies for providing small value retail loans or have partnered with micro finance institutions that provide financial services to the relatively higher risk segments of the population.

Microfinance has drawn attention to an entire sector of borrowers who had been previously poorly served by the formal financial sector - and MF has demonstrated how to make lending to this sector a viable proposition.

However the rates of interest charged are quite high, typically 24 to 30 per cent, mainly on account of the high transaction cost for the average loan size that can be quite small.

Compared to the informal sector, perhaps the rates are lower, but issues are raised whether these rates are affordable - in the sense whether they would leave any surplus in the hands of the borrowers and lead to higher levels of living.For commercial banks, the lower cost of funding, advantages of size and scale gives scope for cross subsidization and their interest rates are more competitive compared to the MFIs, but they have not been as successful in dealing with the last mile issue.

The partnering with SHGs and MFIs with reasonable cost of funding by the banks has been seen as a more optimal approach till now.As indicated earlier, a recent important regulatory measure is the permission given to banks to use post offices, cooperative societies, non government organisations set up as trusts or societies, as business correspondents (agents) for doing branchless banking after conducting due diligence on such intermediaries.

Agency risk is sought to be minimised by using well respected local organisations and use of IT solutions for tracking transactions in the bank accounts.

Many banks are exploring the use of this model to increase their outreach and deliver doorstep banking services at lower cost.

The viability and scalability of the model would require some flexibility in charging of interest rates or services charges to cover costs.

## IT solutions for financial inclusionThe use of IT solutions for providing banking facilities at doorstep holds the potential for scalability of the FI initiatives.

Pilot projects have been initiated using smart cards for opening bank accounts with bio metric identification.

Link to mobile or hand held connectivity devices ensure that the transactions are recorded in the bank's books on real time basis.

Some State Governments are routing social security payments as also payments under the National Rural Employment Guarantee Scheme through such smart cards (see pictures below).

The same delivery channel can be used to provide other financial services like low cost remittances and insurance.

The use of IT also enables banks to handle the enormous increase in the volume of transactions for millions of households for processing, credit scoring, credit record and follow up.Initiative of a State Government - pictures of technology at workPensioners with Bio-metric cards line-up to receive payments

## Biometric validation of smart card

## Transaction confirmation receipt

## Role of GovernmentState Governments can play a pro-active role in facilitating FI.

Issuing official identity documents for opening accounts , creating awareness and involving district and block level functionaries in the entire process, meeting cost of cards and other devices for pilots, undertaking financial literacy drives are some of the ways in which the State and district administration have involved themselves.India Post is also looking to diversify its activities and leverage on its huge network of post offices, the postman's intimate knowledge of the local population and the enormous trust reposed in him.

Banks are entering into agreements with India Post for using post offices as agents for branchless banking.

## Work in progressThe Finance Minister in his budget for 2007-08 has announced the setting up of two funds for FI; the first

called Financial Inclusion Fund for developmental and promotional interventions and the other called Financial Inclusion Technology Fund to meet cost of technology adoption of about $ 125 million each.

The scope of these funds is being worked out.

Setting up of financial literacy centres and credit counseling on a pilot basis, launching a national financial literacy campaign, forging linkages with informal sources with suitable safeguards through appropriate legislation, evolving industry wide standards for IT solutions, facilitating low cost remittance products are some of the initiatives currently under way for furthering FI.Thank you.