Abstract:
A computerized system and method for presenting payer-based health record (PBHR) data to a health care provider is disclosed. In an example embodiment, the member summary data is organized on one or more summary pages that contain recent, concise, and relevant information regarding a member of an insurance plan for use by a health provider as a quick reference when care is delivered. In the computerized system and method, a member summary data aggregation process is executed to extract from a member&#39;s health profile and claim data relevant information for a member summary. The information contained in a member summary is derived in relation to specific categories. The member summary provides an integrated report of clinically-relevant member-specific medical data for use by a health care provider when care is delivered to the member.

Description:
CROSS-REFERENCE TO RELATED APPLICATIONS 
       [0001]    None. 
       BACKGROUND OF THE INVENTION 
       [0002]    The payer-based health record” (PBHR) provides extensive and detailed historical information for a patient based on medical, surgical, pharmacy, and behavioral health claims data, care management data, lab data and other clinical data as well as basic demographics found in enrollment data. PBHRs may also be used to calculate Healthcare Effectiveness Data and Information Set (HEDIS) measurements. HEDIS is a tool used by most health plans to measure performance on important dimensions of care and service. PBHRs typically provide more complete and comprehensive information about a patient&#39;s health status because they contain data from multiple health care providers over a long period of time. While a single health care provider has a record of patient disclosed information as well as the provider&#39;s own diagnoses, treatments, and prescriptions, he or she may not know what the patient has been told by other providers or what treatments have been initiated by others. In the case of a patient with serious, complex, and long-term health problems, tracking diagnoses, treatments, and medications from multiple care providers is crucial to managing the patient&#39;s health care regimen. PBHRs are particularly useful in serving the needs of very ill patients because they may provide information to a treating physician about a substantial portion of or the patient&#39;s entire medical history, tests, diagnoses, treatments, and prescriptions. 
         [0003]    While collection and management of such claims and related health data is the primary responsibility of the payer, the information can be helpful to health care providers and individual patients in determining appropriate patient care. The data supports a common patient view that can be shared among parties thereby facilitating an individualized care plan that takes into account various aspects of a patient&#39;s total health. A comprehensive and complete patient view allows for better treatment decisions and improved outcomes. 
         [0004]    Many health claims payers such as insurance companies allow health care providers to access PBHRs through web portals and other access channels. In many instances, the data that is accessible is “raw” claims data organized in chronological order. Such data is typically unedited and unorganized. The information may be complete but specific, important details may be difficult to find. It is simply “rolled up” and therefore, less valuable as a communication tool. Although PBHRs provide extensive and detailed information, many providers do not take advantage of the opportunity to access the records because the format and presentation of information is not conducive for a quick and summarized review of critical member information at the time of care. 
         [0005]    There is a need for a computerized system and method for summarizing, organizing, and presenting PBHR data in manner that is clear and concise. There is a need for a computerized system and method for summarizing, organizing, and presenting PBHR in a format that makes the data useful as an effective diagnosis and treatment resource for health care providers. There is a need for a computerized system and method for presenting payer-based health record data in a format that is conducive for a quick and summarized review of critical member information at the time of care. 
       SUMMARY OF THE INVENTION 
       [0006]    The present disclosure is directed to a computerized system and method for presenting payer-based health record (PBHR) data to a health care provider. In an example embodiment, the member summary data is collected and organized on one or more summary pages that contain recent, concise, and relevant information regarding a member of an insurance plan for use by a health care provider as a quick reference when care is delivered. In the computerized system and method, a member summary data aggregation process is executed to extract from a member&#39;s health profile and claim data relevant information. The information contained in the member summary is derived in relation to specific categories. The member summary provides an integrated report of clinically-relevant member-specific medical data for use by a health care provider when care is delivered to the member. The member summary further allows the provider to focus on the most pertinent member information rolled up into a summarized format enabling improved clinical outcomes for members. 
     
    
     
       BRIEF DESCRIPTION OF THE DRAWINGS 
         [0007]      FIG. 1  is a block diagram of a computerized system for presenting selected PBHR data in a member summary according to an example embodiment; 
           [0008]      FIGS. 2A-2C  are sample member summary access screens for a payer provider portal according to an example embodiment; 
           [0009]      FIGS. 3A and 3B  are sample the member summary access screens for a payer partner portal according to an example embodiment; 
           [0010]      FIG. 4  is a Medicare sample summary according to an example embodiment; and 
           [0011]      FIG. 5  is a sample summary for members covered under a commercial plan according to an example embodiment. 
       
    
    
     DETAILED DESCRIPTION 
       [0012]    Referring to  FIG. 1 , a block diagram of a computerized system for presenting selected PBHR data according to an example embodiment is shown. The report data may be compiled by accessing one or more existing data sources that the health insurance company maintains and updates in connection with processing health care claims for its members. In an example embodiment, a member summary data aggregation process executing at a server  114  aggregates demographic data  100 , patient quality data  102 , health condition history data  104 , prescription data  106 , lab results data  108 , patient admissions data  110 , and care alerts  116  to prepare a member summary for a specified patient. The member summary is presented to a computer user  116  on demand. 
         [0013]    In an example embodiment, the member summary is accessible from a provider portal operated by a health insurance company or insurance company partner. The report comprises clinically-relevant, member-specific medical data for use by a health care provider and may be accessed by the provider when care is delivered to the member at the provider&#39;s office or facility. To ensure ease of access to the member summary, a link to the summary is provided through an eligibility and benefits status screen. The provider may access the summary when verifying the member&#39;s eligibility and benefits during an office visit or a consultation. As a result, access to the member summary is integrated into the provider&#39;s practice workflow which typically involves an eligibility and benefit verification process during an office visit or a consultation. The consolidated member-specific report may be used by health care providers in preparation for and during their interactions with members. The member summary may be printed and placed in the member&#39;s chart/medical record or saved within an Electronic Medicare Record or Practice Management system for review and discussion between the provider and the member at the time of care. 
         [0014]    In an example embodiment, the member summary comprises the following information: 
         [0000]    
       
         
               
             
               
               
             
           
               
                 TABLE 1 
               
             
             
               
                   
               
               
                 Member Summary Information 
               
             
          
           
               
                 Member Summary Section 
                 Description 
               
               
                   
               
               
                 Member Demographic 
                 Name, date of birth, sex, city/state, phone 
               
               
                 Information 
                 number, policy or plan member number, 
               
               
                   
                 policy or plan type and identifier, policy 
               
               
                   
                 or plan effective date, member&#39;s primary 
               
               
                   
                 care provider name 
               
               
                 Patient Quality 
                 Medicare members 
               
               
                 (Screening and Care 
                 Measures reflected based on the National 
               
               
                 Alerts) 
                 Committee for Quality Assurance (NCQA)&#39;s 
               
               
                   
                 Healthcare Effectiveness Data and 
               
               
                   
                 Information Set (HEDIS) 
               
               
                   
                 HEDIS Star Measures for 2012 include 17 
               
               
                   
                 possible measures for females and 15 
               
               
                   
                 possible measures for males 
               
               
                   
                 Compliance indicator of Y or N is based on 
               
               
                   
                 screening frequency; review compliance date 
               
               
                   
                 to verify if/when a HEDIS measure requires 
               
               
                   
                 action; compliance date that test brought 
               
               
                   
                 member into compliance 
               
               
                   
                 Lag time of data: up to 90 days based on 
               
               
                   
                 claims data 
               
               
                   
                 Care Alerts: Medicare and Commercial 
               
               
                   
                 Members 
               
               
                   
                 Rolling 12-month care alert information for 
               
               
                   
                 patient 
               
               
                   
                 N indicates an opportunity to close a gap 
               
               
                   
                 in care 
               
               
                   
                 Gaps in care that are noncompliant are 
               
               
                   
                 reflected 
               
               
                   
                 Lag time of data: Information is refreshed 
               
               
                   
                 every 24 hrs 
               
               
                 Health Condition History 
                 Medicare members 
               
               
                   
                 Medicare Risk Adjustment information for 
               
               
                   
                 the current plan year and the previous plan 
               
               
                   
                 year, if available 
               
               
                   
                 Chronic conditions may be displayed before 
               
               
                   
                 acute conditions 
               
               
                   
                 If current-year status is blank and condition 
               
               
                   
                 is still present, consider documentation 
               
               
                   
                 opportunity 
               
               
                   
                 Lag time of data: up to seven days based on 
               
               
                   
                 claims data 
               
               
                   
                 Medicare and Commercial Members: 
               
               
                   
                 Diagnosis Codes display with description 
               
               
                   
                 code, type (Chronic or Acute), and Date 
               
               
                   
                 of Service 
               
               
                 Prescription History 
                 Rolling 12-month prescription history for 
               
               
                   
                 patient (date filled, drug name, dosage, days 
               
               
                   
                 of supply, times filled, prescribing physician) 
               
               
                   
                 Sensitive information may be excluded 
               
               
                   
                 Lag time of data: near real-time 
               
               
                 Lab Results 
                 Rolling 12-month lab history for patient 
               
               
                   
                 (lab test date, logical observation identifiers 
               
               
                   
                 name/code (LOINC), actual test results, lab 
               
               
                   
                 value, normal range) 
               
               
                   
                 Sensitive information may be excluded 
               
               
                   
                 Lag time of data: up to 30 days based on 
               
               
                   
                 claims data 
               
               
                 Patient Admission/ 
                 Reflects hospital admissions/readmissions for 
               
               
                 Readmission Summary 
                 member in the last 12 months, as available 
               
               
                   
                 (facility name, city, and state, admitting 
               
               
                   
                 diagnosis code, description of diagnosis 
               
               
                   
                 code, admission date, discharge diagnosis 
               
               
                   
                 code, readmission indicator y/n) 
               
               
                   
                 A readmission is defined as an admission 
               
               
                   
                 within 30 days of a previous admission 
               
               
                   
                 regardless of the diagnosis code 
               
               
                   
                 Y indicates that the admission is considered 
               
               
                   
                 a readmission 
               
               
                   
                 N indicates that the admission is a new 
               
               
                   
                 admission for this patient 
               
               
                   
                 Lag time of data: up to 30 days based on 
               
               
                   
                 claims data 
               
               
                   
               
             
          
         
       
     
         [0015]    The member summary assists health care providers in improving clinical outcomes and reinforcing member behaviors in the areas of disease management/preventative care by reducing the volume of information providers must review prior to, or during, a meeting with the member/patient to gain the same clinically relevant insights. The member summary further creates and supports efficiencies that highlight HEDIS/STARs measures compliance, Medicare Risk Adjustment risk score reduction, and patient readmission avoidance. Because access to the summary is integrated into existing provider practice workflows, providers are more likely to use the member summary in connection with patient visits. In an example embodiment, the member summary is accessible from eligibility and benefits screens through an insurance company provider portal or partner portal. Additionally, print and print to file functionality is provided as well as rules for how to display the data. Members may further be given an opportunity to opt-in or opt-out of the member summary process. 
         [0016]    Appendix A comprises a list of business rules for selecting data for member summary. One of skill in the art would understand that various aspects of business rules may be modified according to the needs of a payer and its member patients and still fall within the scope of the claimed invention. Additional, data selected for a member summary as well as formatting and presentation of data on a member summary may be modified according to the needs of a payer and its member patients and fall within the scope of the claimed invention. 
         [0017]    Referring to  FIGS. 2A-2C , sample member summary access screens for a payer provider portal according to an example embodiment are shown. In an example embodiment, access to the member summary is integrated into the health care provider&#39;s practice workflow. When consulting with patients during office visits or consultations, a health care provider typically performs an eligibility and benefits check for an insured&#39;s benefits. Referring to  FIG. 2A , a sample eligibility screen is shown. The provider enters member identifying information such as the member&#39;s member identifier and/or name  120 . Referring to  FIG. 2B , a sample search results screen is shown. The screen comprises a list of members that meet the specified search criteria. Identifying data for each member meeting the search criteria is displayed. In addition to displaying information about each individual linked to the member identifying data, a link to a member summary for the individual is provided  122 . 
         [0018]    Referring to  FIG. 2C , a sample coverage detail screen according to an example embodiment is shown. This screen may also be accessed through a provider portal. The screen comprises identifying information for the member and details of the member&#39;s benefits and coverage as well as a link to the member summary  124 . 
         [0019]    Referring to  FIGS. 3A and 3B , sample member summary access screens for a payer partner portal according to an example embodiment are shown. A payer partner may provide administrative and other services to a primary payer such as an insurance company. Referring to  FIG. 3A , after accessing the portal, the provider enters identifying data for the member  130  to access eligibility and benefits information for the member. Referring to  FIG. 3B , a sample eligibility and benefits summary results screen is shown. The screen comprises a “member summary” option  132  that allows the provider to access the member summary. 
         [0020]    Referring to  FIG. 4  a sample member summary for a member covered under a Medicare plan for an example embodiment is shown. Referring to  FIG. 4 , a summary according to an example embodiment comprises a member demographic information section  140 , a patient quality section  142 , a health conditions history section  144 , a prescription history section  146 , a lab results section  148 , and a patient admission/readmission summary section  150 . The member summary further comprises a disclaimer  152 . 
         [0021]      FIG. 5  is a sample summary for members covered under a commercial plan. 
         [0022]    In an example embodiment, multiple member summaries may be produced in bulk through a single transaction via a batch capability feature. The ability to produce multiple member summaries improves office workflow efficiencies. In an example embodiment, the batch capability may be implemented as a provider portal option that allows a provider practice to produce member summaries for multiple patients in one transaction. In an example embodiment, a provider submits a standardized request with the following items: member identifier; member date of birth; provider name; provider tax identifier; an optional provider practice name; and an optional member appointment date. 
         [0023]    A member summary for each member identified in the request is produced and transmitted to the provider in a secure manner (e.g., PDF format). Individual member summaries are identified on the file received by the provider according to the member&#39;s identifier, date of birth, and first and last name. The member summaries in the file transmitted to the provider are grouped as provided in the standardized request. Upon receipt of the file, the provider may view, print, and/or save each individual member summary. In addition, the provider may save the entire master file (e.g., zip file) for processing and distribution at a later time. Additionally, the file transmitted to the provider comprises a status field indicating if each member summary requested was produced, generated an error, was not eligible, etc. The availability of on-demand production of a member summary is not disrupted by batch production of member summaries. 
         [0024]    Providers may take advantage of the batch capability in different ways. For example, a provider may submit a request to produce multiple member summaries in a single transaction for patients who have an appointment in the upcoming week. The provider may submit a request for multiple member summaries simultaneously via a standardized request and receives a file via a batch transaction containing the individual member summaries as requested. A provider practice may request multiple member summaries for multiple providers according to the dates of the patients&#39; appointments. A member summary file is then transmitted to the provider sorted by provider and appointment date. 
         [0025]    Member summaries according to the present disclosure may be integrated into Electronic Medical Records (EMR) to facilitate clinical HL7 connections between providers and a payer. Pertinent clinical information may be delivered to a provider to be used at point of care to assist in identifying actionable opportunities for improving clinical outcomes and reducing medical costs. In an example embodiment, the member summary is embedded into an industry standard and interoperable HITSP C32 which can be viewed and partially imported, if determined by the provider, to allow for select aspects to be uploaded in a structured manner into the EMR. 
         [0026]    The disclosed computerized system and method for generating and presenting a member summary provides benefits to health care providers as well as their patients. The member summary focuses interactions between health care providers and patients on important elements of the patient&#39;s health condition and further identifies additional actionable opportunities that can lead to improved clinical outcomes for patients. For the payer, there are potential reductions in medically-related costs. In an example embodiment, access to the member summary is leveraged through an existing process in which a member&#39;s eligibility and benefits status is verified through a payer provider portal or payer partner provider portal. Integration of the member summary into a provider&#39;s practice workflow increases the likelihood that providers will access and use the summary during office visits and consultations. Information on the summary is derived from a comprehensive, multi-provider claims history but is limited to current and clinically relevant information. It leverages existing payer data sources to the benefit of health care providers and their patients. It may be accessed online, printed, or saved and placed in the member&#39;s chart/medical record for review and discussion between the providers and the members at the time of care. 
         [0027]    While certain embodiments of the disclosed computerized system and method are described in detail above, the scope of the invention is not to be considered limited by such disclosure, and modifications are possible without departing from the spirit of the invention as evidenced by the claims. For example, elements of the user interface may be varied and fall within the scope of the claimed invention. Various aspects of data collection and presentation may be varied and fall within the scope of the claimed invention. One skilled in the art would recognize that such modifications are possible without departing from the scope of the claimed invention. 
       APPENDIX A 
     Member Summary Business Rules 
     MEMBER DEMOGRAPHIC INFORMATION: 
       [0000]    
       
         
           
             Policy Effective Date: actual start date of the member&#39;s policy 
             If no data is returned for display in any of the following three fields, display message ‘No information available at this time’ and do not display Member Summary:
           Name   Date of Birth   Policy or Plan Identifier   
         
           
         
       
     
       PATIENT QUALITY: 
       [0000]    
       
         
           
             Section displays for Medicare members based on the member&#39;s plan designation (as returned in the Member Demographic Information section) 
             If member is “Commercial,” display care alerts 
             STAR Measures with COMPLIANCE INDICATOR of ‘N’ display before those with COMPLIANCE INDICATOR of ‘Y’ based on:
           All STAR Measures with indicator of ‘N’ displayed based on hierarchy order   All STAR Measures with indicator of ‘Y’ displayed next, based on hierarchy order   
         
           
         
       
     
       2012 HEDIS STAR Hierarchy 
       [0038]      
         [0000]    
       
         
               
               
               
             
               
               
               
             
           
               
                   
               
               
                 Rank 
                 STAR Measure Acronym 
                 STAR Measure Description 
               
               
                   
               
             
             
               
                   
               
             
          
           
               
                 1 
                 CDC-LDL Controlled 
                 Comprehensive Diabetes Care 
               
               
                   
                   
                 (Cholesterol Controlled LDL &lt;100) 
               
               
                 2 
                 CDC-HbA1C 
                 Comprehensive Diabetes Care 
               
               
                   
                   
                 (Blood Sugar Controlled HbA1c &gt;9)) 
               
               
                 3 
                 CDC-LDL Test 
                 Cholesterol LDL Screening 
               
               
                   
                   
                 (Patients with Diabetes) 
               
               
                 4 
                 CDC - Eye Exam 
                 Comprehensive Diabetes Care 
               
               
                   
                   
                 (Eye Exam) 
               
               
                 5 
                 CDC - Neph 
                 Comprehensive Diabetes Care (Kidney 
               
               
                   
                   
                 Disease Monitoring) 
               
               
                 6 
                 AAP 
                 Adults&#39; Access to Preventive/ 
               
               
                   
                   
                 Ambulatory Health Services 
               
               
                 7 
                 ABA (BMI) 
                 Adult BMI Assessment 
               
               
                 8 
                 ART 
                 Anti-Rheumatic Drug Therapy for 
               
               
                   
                   
                 Rheumatoid Arthritis 
               
               
                 9 
                 BCS 
                 Breast Cancer Screening 
               
               
                 10 
                 CMC 
                 Cholesterol LDL Screening 
               
               
                   
                   
                 (Patients with Cardiovascular 
               
               
                   
                   
                 Conditions) 
               
               
                 11 
                 COA - Functional Status 
                 Care for Older Adults - Functional 
               
               
                   
                 Assessment 
                 Status Assessment 
               
               
                 12 
                 COA - Medication 
                 Care for Older Adults - Medication 
               
               
                   
                 Review 
                 Review 
               
               
                 13 
                 COA-Pain Screening 
                 Care for Older Adults - Pain Screening 
               
               
                 14 
                 COL 
                 Colorectal Cancer Screening 
               
               
                 15 
                 GSO 
                 Glaucoma Screening in Older Adults 
               
               
                 16 
                 OMW 
                 Osteoporosis Management in Women 
               
               
                   
                   
                 Who Had a Fracture 
               
               
                 17 
                 CBP 
                 Controlling High Blood Pressure 
               
               
                   
               
             
          
         
       
       
         
           
             CMS Medicare approved STAR Measures display 
             If no data is returned for display in any of the following fields, no line for that Star Measure is displayed:
           Star Measure   Compliant   Compliance Date   Screening Frequency   Date of Last Test   
         
           
         
       
     
       Health Condition History: 
       [0000]    
       
         
           
             HEALTH CONDITION HISTORY section displays for Medicare members based on the member&#39;s policy or plan 
             If member is “commercial,” suppress HEALTH CONDITION HISTORY section 
             Limit the number of lines for HCCs displayed to 25 lines. 
             HCC ‘Status’ values map to two standard statuses:
           Values &gt;50 map to ‘CMS Accepted’   Values&lt;51 map to ‘Review Requested’   
         
           
         
       
     
       HCC Status Values and Descriptions: 
     “Review Requested” 
       [0052]      
         [0000]    
       
         
               
               
             
               
               
             
           
               
                   
               
               
                 Value 
                 Status 
               
               
                   
               
             
             
               
                   
               
             
          
           
               
                 1 
                 OPEN 
               
               
                 11 
                 OPEN/CMS ACC 1st PRIOR PERIOD 
               
               
                 12 
                 OPEN/CMS ACC 2nd PRIOR PERIOD 
               
               
                 21 
                 PROVIDER CONTACTED 
               
               
                 22 
                 ACTION REQUESTED 
               
               
                 23 
                 ACTION REQUESTED REVIEWED 
               
               
                 31 
                 PROVIDER AFFIRMED CONDITION 
               
               
                 32 
                 PROVIDER DENIED CONDITION 
               
               
                 33 
                 SUSPECT CONDITION EXPIRED 
               
               
                 45 
                 PAYER DELETED 
               
               
                   
               
             
          
         
       
     
       “CMS Accepted” 
       [0053]      
         [0000]    
       
         
               
               
             
           
               
                   
               
               
                 Value 
                 Status 
               
               
                   
               
             
             
               
                 51 
                 CMS ACCEPTED, NO PROVIDER CONTACT 
               
               
                 52 
                 CMS ACCEPTED, PROVIDER CONTACTED 
               
               
                 53 
                 CMS ACCEPTED, NO SUSPECT STATUS 
               
               
                 54 
                 CMS CANCELLED 
               
               
                 55 
                 CMS ACCEPTED, NOT SUBMITTED BY PAYER 
               
               
                 56 
                 CMS ACCEPTED, ACTION REQUESTED 
               
               
                   
               
             
          
         
       
       
         
           
             Display HCCs that have a status of ‘CMS Accepted’(up to 25 lines). 
             If the data in the Health Condition History section has been truncated, display a message in a banner below the lines stating “Additional information is available but could not be displayed” 
             For Medicare members who do not have any HCC data to report, display two asterisks (**) in the field under HCC subheading
           Risk Score displays if that data is returned   
         
             If no data is returned for Risk Score field, display two asterisks (**) in the field 
             If HCC Description is not returned, do not display the line for that HCC 
           
         
       
     
       Prescription History: 
       [0000]    
       
         
           
             If the “Times Filled” field contains a value of ‘0’, change the value to ‘1’ 
             If a different prescribing physician writes a prescription for the same drug, show it as a separate line item 
             Prescriptions for a drug that a member is already taking but prescribed with a different dosage, display it as a separate line item 
             If prescribed “Drug Name” is the same as an “Alternate Drug Name” on an existing line item, or vice versa, display it as a separate line item 
             If no data is returned for “Drug Name,” do not display the line 
             If National Drug Code (NDC) is returned instead of the Drug Name, display the line 
           
         
       
     
       Lab Results: 
       [0000]    
       
         
           
             Display the most recently completed tests first. 
             If no information is returned for LOINC Code and LOINC Description fields, do not display the line 
             If default code of 99999-9 appears in the LOINC Code field, do not display the line 
             If no data is returned for display in the following fields display 2 asterisks (**) in the field:
           Lab Result   Lab Value   Normal Range   
         
           
         
       
     
       Patient Admission/Readmission: 
       [0000]    
       
         
           
             A readmission is a consecutive, acute care hospital admission where the time between discharge from the first hospitalization and admission for the second acute care hospitalization is less than or equal to 30 days 
             If member has hospital admissions that meet the requirement to be considered a Readmission, then display ‘Y’ in the Readmission in the indicator column for the second hospitalization. Otherwise display ‘N’. 
           
         
       
     
       Common Rules: 
       [0000]    
       
         
           
             Member summary is a maximum of three pages
           If Member summary data display exceeds three pages, limit Prescription History section to 15 lines   If Member summary still exceeds three pages after limiting Prescription History section, then limit Patient Admission/Readmission Summary section to 15 lines   If Member summary still exceed three pages after limiting Prescription History section and Patient Admission/Readmission Summary section, then limit the Lab Results section to the number of lines that do not exceed three pages with most recently completed tests first   
         
             If any section has been truncated, display a message in a banner below the lines of the section stating “Additional information is available but could not be displayed” 
             Member Name, policy or plan identifier, and Date of Birth (DOB) display in one line at the top of consecutive pages after the first page (e.g., Smith, John, H23456789, Jan. 1, 2011) 
             If data from any section of the Member summary goes to the next page, the column headers also display on the next page 
             If no information is provided from Data Aggregation for any one section of the Member summary (for Commercial member vs. Medicare member section rules are defined above under specific sections), display a message in a banner across all columns of the section stating “No information is available for this member at this time” 
             If the requested Humana Member Summary cannot be delivered due to system problems, display a message stating ‘We are unable to produce the Member Summary at this time. Please try again later’ Date and Time (HH:MM:SS) is auto populated on the upper right corner after 
           
         
       
     
         [0084]    Member Summary heading
       Disclaimer displays on the first page of the Humana Member Summary   Page numbers display at the bottom of the printed page. Member Summary pages are identified as ‘Page 1 of 3’ etc. as appropriate for the number of pages   If a requested member has opted out, a message stating ‘Member has elected not to share their clinical information at this time’ is displayed and no Member Summary is provided   If requested member does not have an active policy or plan, a message stating ‘This member is not eligible for Member Summary’ is displayed   If two asterisks (**) have been displayed on a page of the Member Summary, display a legend at the bottom of that page above the Disclaimer stating ‘**=Not Available”