Abstract:
Method and apparatus for effecting a voice communication between user terminals connected via a communication network include displaying a menu of country options to a user and receiving a number in local form. Formatting rules are recalled for a destination country selected by the user from the country options. A country prefix for the destination country is prepended to the number in accordance with the formatting rules to generate a formatted number. The formatted number is supplied to a client installed at the user terminal for effecting the voice communication using the formatted number.

Description:
RELATED APPLICATIONS 
       [0001]    This Application is a continuation of and claims priority to U.S. patent application Ser. No. 15/054,779 entitled “Dialling Phone Numbers” and filed Feb. 26, 2016, which in turn is a continuation of and claims priority to U.S. patent application Ser. No. 14/504,388 entitled “Dialling Phone Numbers” and filed Oct. 1, 2014, now U.S. Pat. No. 9,300,789, which in turn is a continuation of and claims priority to U.S. patent application Ser. No. 13/301,339 entitled “Dialling Phone Numbers” and filed Nov. 21, 2011, now U.S. Pat. No. 8,855,294, which in turn is a continuation of and claims priority to U.S. patent application Ser. No. 11/415,992 entitled “Dialling Phone Numbers” and filed May 2, 2006, now U.S. Pat. No. 8,090,092. The disclosures of which are incorporated by reference herein in their entirety. 
     
    
     FIELD OF THE INVENTION 
       [0002]    The present invention relates to dialling phone numbers, and particularly but not exclusively to assisting a user to dial phone numbers in a correct format. The phrase “phone number” encompasses any numeric or alphanumeric sequences which can be used to instigate a communication between two end users, and in particular includes within its ambit fax numbers. 
       BACKGROUND OF THE INVENTION 
       [0003]    A so-called peer-to-peer telephone system is described in WO2005/009019. In such a system, a plurality of end users can be connected for communication purposes via a communications structure, for example the internet or world wide web. The communications structure is substantially decentralised with regard to communication route switching therein for connecting the end users. That is, the end users can establish their own communication routes through the structure based on exchange of one or more authorisation certificates (user identity certificates—UIC) to acquire access to the structure. The structure includes an administration arrangement issuing the certificates to the end users. One such phone system exists under the trade name SKYPE™. 
         [0004]    In order to use such a phone system, each user terminal installs client software for making calls. A user terminal can for example be a personal computer (PC). The client software itself is not principally the subject of this invention and so is not described in detail herein. It is capable of receiving a phone number for an end user in a standardised format and implementing a call to that user. It also has a registry for holding user names and numbers, so that a name, instead of a number, can be used to instigate a call. To allow a user to use the client software, it causes a display of the personal computer to display various images with which a user can interact using a conventional user interface such as a keyboard or mouse and cursor arrangement. This includes the display of a dialpad with numbers by means of which a user can dial the number that he wishes to call. 
         [0005]    The SKYPE peer-to-peer phone system is widely used, but some issues have arisen which are addressed herein to simplify use of the system for users, particularly but not exclusively new users. In particular, users can have a difficulty in selecting the correct format of numbers to dial using the dialpad. This is particularly the case when dialling International numbers, that is dialling to reach a user who is outside a country where the dialling user is located. 
       SUMMARY 
       [0006]    According to one aspect of the invention there is provided a method for effecting a voice communication between user terminals connected via a communication network, the method comprising: 
         [0007]    displaying a menu of country options to a user; 
         [0008]    receiving a number in local form; 
         [0009]    recalling formatting rules for a destination country selected by the user from the country options; 
         [0010]    prepending to the number a country prefix for the destination country in accordance with the formatting rules to generate a formatted number; and 
         [0011]    supplying the formatted number to a client installed at the user terminal for effecting the voice communication using the formatted number. 
         [0000]    Another aspect of the invention provides a predictive dialler component comprising program code elements which, when executed by a computer, implement the following steps: 
         [0012]    displaying a menu of country options to a user; 
         [0013]    receiving a number in local form; 
         [0014]    recalling formatting rules for a destination country selected from the country options; 
         [0015]    prepending to the number a country prefix for the destination country in accordance with the formatting rules to generate a formatted number; and 
         [0016]    supplying the formatted number to a client installed at the user terminal for effecting the voice communication using the formatted number. 
         [0017]    A further aspect of the invention provides a computer terminal for effecting a voice communication via a communication network, the computer terminal comprising: 
         [0018]    a processor arranged to execute a predictive dialler component and a client; 
         [0019]    a user interface; 
         [0020]    a display; and 
         [0021]    a store for holding formatting rules for a plurality of countries and wherein the user interface is arranged to allow a user to enter a number in local form, and wherein the predictive dialler component comprises program code elements which when executed display on the display a menu of country options to a user, recall formatting rules for a destination country selected by a user from the store, append to the number a country prefix for the country of destination in accordance with said formatting rules to generate a formatted number and supply the formatted number to the client for effecting the voice communication using the formatted number. 
         [0022]    A further aspect of the invention provides a method of using a computer terminal to effect a voice communication over a communication network comprising: 
         [0023]    selecting from a menu of country options displayed to a user a destination country for the communication; 
         [0024]    entering a local number using an input means of the computer terminal; and instigating the voice communication by actuating a call button displayed to a user on the computer terminal. 
         [0025]    A further aspect of the invention provides a method of effecting a voice communication between user terminals connected in a communication network comprising: 
         [0026]    displaying to a user an icon representing a default country; 
         [0027]    receiving a local number; 
         [0028]    prepending the country prefix of a default country to the local number to generate a formatted number; and 
         [0029]    supplying the formatted number to a client for instigating the communication. 
     
    
     
       BRIEF DESCRIPTION OF THE DRAWINGS 
         [0030]    For a better understanding of the present invention and to show how the same may be carried into effect, reference will now be made by way of example to the accompanying drawings. 
           [0031]      FIG. 1  is a schematic diagram of user terminals communicating via a communication network; 
           [0032]      FIG. 2  is a schematic block diagram of components at a user terminal; 
           [0033]      FIGS. 3 to 10  are screen shots illustrating operation of a predictive dialler component; 
           [0034]      FIG. 11  illustrates the layout of a country database; 
           [0035]      FIG. 12  is a flowchart illustrating the steps carried out by a predictive dialler component; and 
           [0036]      FIG. 13  is a flowchart illustrating steps taken by a user to use a computer terminal to effect a voice communication. 
       
    
    
     DETAILED DESCRIPTION 
       [0037]      FIG. 1  is a schematic block diagram illustrating aspects of a peer-to-peer telephone system relevant to the present dialling arrangements. Reference numeral  2  denotes a world wide network such as the world wide web or internet. Although the network is itself not country specific and in fact crosses country boundaries without necessarily recognising them as such, as far as effecting communication over a phone network (such as the public switched telephone network (PSTN) or mobile networks) is concerned, it is considered to encompass a plurality of GEO zones G 1 , G 2 , G 3 , etc. Only three GEO zones are shown for the sake of clarity, but it will be appreciated that there are a large number of such GEO zones in the world. Each GEO zone represents a country and is associated with an appropriate country prefix P 1 , P 2 . In  FIG. 1 , the GEO zone G 1  is shown associated with Estonia for which the country prefix P 1  is  372 . The GEO zone G 3  is shown associated with Afghanistan for which the country prefix P 3  is  93 . Reference numerals U 1 , U 2  and U 3  denote users of the phone system and in particular user terminals such as personal computers PCs. Users U 1  and U 2  are shown communicating via the GEO zone G 1  which we will refer to herein as the home country (in the example discussed herein this is Estonia). The user U 3  is shown located in an overseas country, in this case Afghanistan. On each user terminal is installed client software  100  which implements the functionality discussed herein to effect calls to allow voice communication to be effected. The communication is in the form of voice over internet protocol (VoIP) or any other suitable protocol and includes video, chat, messaging, and other forms of real-time communications. 
         [0038]      FIG. 2  is a schematic block diagram of components at the user terminal U 1 , U 2 , U 3 . As in  FIG. 1 , reference numeral  100  denotes the calling client software. The client software includes settings  102  which incorporate a user&#39;s profile country. The user terminal also has applications software  104 , for example Windows which has its own country registry settings. Reference numeral  106  denotes a predictive dialler component which is associated with a dialpad wizard  108  and an addressbar  110 . The client  100 , applications software  104 , predictive dialler  106 , dialpad wizard  108  and adressbar  110  are all software components executed by a suitable processor  4  at the user terminal. A database  112  holds formatting rules and symbols for a plurality of countries. There is a display  114  which shows the screens of subsequent figures to a user. Reference numeral  116  denotes a user interface which is in the form of a keyboard, and reference numeral  118  denotes a display interface such as a mouse and cursor arrangement which allows a user to interact with the screen in a known way. 
         [0039]    An aspect of the invention allows an internet voice application to behave as a local phone. This can be accomplished using predictive dialler  106  with the dialpad wizard  108  or with the addressbar  110 . The dialpad wizard will be described first. 
         [0040]      FIG. 3  is a screen print showing the display launched by the wizard  108  when the user first launches the client software  100  to make a phone call. The display shows a call button  6  and an end call button  8  and includes a field  10  in which the number to be called by the client software  100  is displayed. Next to this field is the image of a country icon  12  representing the local country, in this case the Estonian flag. The client software  100  detects the country in which the user terminal is located either using the country settings of the application software  104  or the profile settings  102  in the client software  100 . The display also has three tabs, a contacts tab  14 , a dial tab  15  and a history tab  16 . 
         [0041]      FIG. 4  illustrates the effect of a user actuating the dial tab  15  to select the dial screen  18 . The dial screen shows the call button  6 , end call button  8 , number field  10  and country icon  12  as before. In addition, it displays a dialling keypad  20 , a field  22  for displaying the country in which the user to be called is located and a field  24  which displays the number entered at the keypad  20 . The field  22  holds a country name  22   a , a country prefix  22   b  and a country icon  22   c.    
         [0042]    In order to make a local call, the user types in a local number, either using the display interface  118  to actuate the correct buttons on the displayed keyboard  20 , or using the keyboard  116 . As shown in  FIG. 5 , this is displayed in the field  24  and also in field  10 . In this case the call that is being made is from one user terminal U 1  in Estonia to another user terminal U 2  in Estonia. The user need only enter the Estonian local number as shown in  FIG. 5 . However, in order to make the call the predictive dialler  106  adds the country prefix for Estonia,  372 , together with the International dialling sign +, and supplies the formatted number to the client  100 .  FIG. 6  illustrates the screen showing the number  30  in the form in which it is dialled by the client software  100  after the user has clicked on the call button  6 . In addition to showing the number, the display also shows the country name  32 , the country icon  34  and the rate for the call  36 . The rate is the cost per minute of the call and is dependent on the number which is being called. 
         [0043]      FIG. 7  illustrates a screen when a user wishes to dial an International number, that is for example to make a call from Estonia to Afghanistan. When a menu tab  38  in the field  22  is activated by a user, the screen displays a menu in the form of a list  40  of countries associated with their country icons and country prefixes. The user can scroll through the list in a known way. Assume that the user selects Afghanistan then  FIG. 8  illustrates the screen with the country Afghanistan now displayed in the field  22 . The user again types into the field  24  the local number using the dialpad  20  and then clicks on the call button  6 .  FIG. 9  illustrates the screen as the call is being made which shows the number which has been dialled including the appropriate country prefix for Afghanistan (+93), the country name and the rate. After the call, the country is automatically set back to the home country, in this case Estonia, as shown in field  24  in  FIG. 10 . 
         [0044]    In order to append the correct prefix, the predictive dialler component recalls formatting rules from the database which holds relevant information for each country in the form of a table. A table could be held in an XML file or other resource. The format of the table is shown in  FIG. 11 . In the table of  FIG. 11 , each country name is associated with a number of data elements. The prefix is the country code. The area code minimum digits is the minimum number of digits allowed in an area code for the country. The area code maximum digits is the maximum number of digits allowed for an area code in the country. Subscriber minimum digits is the minimum number of digits in a subscribed number for that country. The subscriber maximum digits is the maximum number of digits in the subscriber number for that country. The country icon field holds an icon for the country in the form of a country flag. The table also indicates whether there are any characters to be removed (usually zero) before prepending the country prefix. It will be appreciated that the database could alternatively be located at a remote server to which the user terminal has access. 
         [0045]    The database also holds rate information for calls, the rate depending on the number being called. 
         [0046]    The functionality which has been described above is provided by the dialpad wizard ( 108 ) in combination with a predictive dialler component  106 . The dialpad wizard is used to initiate PSTN (public switched telephone network) communication by selecting a country code and a local number. 
         [0047]    The addressbar  110  is a tool that provides a similar but not identical functionality. The addressbar can be used to initiate a PSTN communication (by inputting a complete phone number, country code plus local number, or a local number only if the default country can be assumed), an internet protocol voice communication, or an instant messaging chat communication. The address bar is suitable for more sophisticated users of the peer-to-peer system, and can be used as a local phone when the default country is assumed. 
         [0048]    When the default country is achieved, and a user enters the international calling sign “+” and a country code, e.g. 72 (Russia) the predictive dialler component automatically enter the global mode, and the country?? charges, in this case from Estonia to Russia. 
         [0049]      FIG. 12  is a flow chart illustrating the steps implemented by the predictive dialler component to provide a suitably formatted number to the client software  100  for making a call. At step S 1 , the menu of country options is displayed to the user using the drop-down menu  40  shown in  FIG. 7 . At step S 2 , it is checked whether or not a user has selected a country. If no country is selected, at step S 3  a default country is selected. The default country is detected as described above. At step S 4  it is checked whether or not a user has entered a phone number. This number is entered in local form. When the user has entered the number, at step S 5  formatting rules are recalled from the database  112  for the selected country. At step S 6 , the correct country prefix is appended to the number, and any characters which need to be removed as shown in the formatting rules is removed. The result is a correctly formatted number which can be displayed to the user at step S 7  and supplied to the client software  100  at step S 8 . 
         [0050]      FIG. 13  is a flow chart illustrating the sequence of steps to be taken by a user for effecting a voice communication using the user terminal. At step S 12  a user checks the format of the number being dialled. At step S 10 , the user selects from a menu of user options a destination country for the communication. At step S 11 , the user enters a local number using the user interface, in this case using the dialpad which is displayed to the user. At step S 13 , voice communication is instigated by clicking on the call button displayed to a user on the computer terminal.