Abstract:
A method of customer service that uses a program which captures the computer&#39;s hardware and operating system configuration when the program is installed, and also captures the hardware and operating system configuration upon request (when the user needs customer service help), and compares the two, highlighting differences.

Description:
The present application relates to diagnosis and service of computer faults. 
     BACKGROUND AND SUMMARY OF THE INVENTION 
     In recent decades, computers have become integral tools for information processing. Businesses and individuals rely on commercially available PCs for many purposes. To be competitive, companies provide extensive customer support for the machines they sell and expend considerable resources on diagnosis and repair of computers. 
     A large number of service calls deal with problems created by recent changes in software and hardware configurations on the computer. Identifying recent configuration changes helps diagnose computer faults. Many different problems can arise during the use of computer software and hardware, so customer service needs detailed information about the specific hardware and operating system configurations from the computer to resolve problems. 
     Service personnel can gather the information they need by going to the actual site of the computer. This is expensive and usually not cost effective. More often, service personnel gather the information they need directly from the customer over the telephone. This solution is not ideal, because problems with the operation of computers may often be complex, and users do not always know what information service personnel need to resolve the service call. 
     This problem can be partially addressed by installing a diagnostics program on the customer&#39;s computer (e.g., Compaq Diagnostics for Windows) that locally collects hardware and operating system information from the computer. The customer verbally provides this information to customer service during a service call. 
     Automatic Capture and Comparison of Computer Configuration Data 
     The information yielded by diagnostics programs does not identify recent configuration changes in the hardware and software. Since recent configuration changes are often the source of a computer problem, there is need for a way to generate comprehensive configuration snapshots which identify configuration changes for service personnel to use during a service call. 
     The present application teaches, among many things, an improved method of servicing and diagnosing computers. Computer service tools require on-line functionality to identify and resolve problems without taking the computer off-line, and a simple collection process for gathering the computer information required to effectively resolve service cases. This invention provides a simplified process of capturing comprehensive information about the computer hardware and operating system and compares previous configurations with current configurations to help identify recent changes. 
     A diagnostics program captures hardware and operating system configurations when the program is installed on the computer. Later, when a computer owner calls customer service with a problem, the computer owner runs the diagnostic program, which captures the current hardware and operating system configurations. The program performs this capture without the need to restart the computer or take it off-line. The original configuration settings (captured when the program was installed) serve as a baseline for comparison to the current configuration. The program output highlights any significant changes that have occurred in the configurations and automatically updates the output file to reflect the latest configuration and differences relative to the baseline. Once this information is gathered, customer service uses it to assist in servicing the customer&#39;s computer. 
     By automatically performing on-line hardware and operating system information capture and displaying differences between base line and current configurations, the invention provides many advantages. It allows faster problem resolution time, since essential data is gathered and output in a format that highlights the most likely problem spots. This reduces administration costs and resource expenditure in customer service and diagnostics, while maintaining or improving quality of service to the customer. Computer downtime for the customer is also reduced since service calls are resolved more quickly. 
    
    
     BRIEF DESCRIPTION OF THE DRAWINGS 
     The disclosed inventions will be described with reference to the accompanying drawings, which show important sample embodiments of the invention and which are incorporated in the specification hereof by reference, wherein: 
     FIG. 1 shows a flowchart of the diagnostic process using the present innovations. 
     FIG. 2 shows a sample display window that the customer will see when the diagnostic is run. 
     FIG. 3 shows a computer according to the presently preferred embodiment. 
    
    
     DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS 
     The numerous innovative teachings of the present application will be described with particular reference to the presently preferred embodiment. However, it should be understood that this class of embodiments provides only a few examples of the many advantageous uses of the innovative teachings herein. In general, statements made in the specification of the present application do not necessarily delimit any of the various claimed inventions. Moreover, some statements may apply to some inventive features but not to others. 
     FIG. 1 shows a flow chart of the innovative process. First the program is installed and run (cpqdiag.exe) in a silent mode during installation to gather the base line computer hardware and operating system information in an ASCII text file called base.log. This file is stored in the \Windows\Cpqdiag\ directory (step  102 ). Later, the customer has a computer problem that requires customer service assistance (step  104 ). The customer then runs Compaq Diagnostics System Record tool (cpqdiaga.exe) (step  106 ). The Compaq Diagnostics System Record tool automatically runs Compaq Diagnostics for Windows in silent mode to gather the current computer hardware and operating system information in an ASCII text file called now.log (step  108 ). In the preferred embodiment, this data gathering is done without the need to restart the computer or take the computer off-line, because operating system level diagnostics are used. The invention could be implemented with embedded diagnostics as well. 
     The Compaq Diagnostics System Record tool compares the hardware and operating system configuration files (base.log and now.log) previously created by Compaq Diagnostics for Windows. The differences produced by the comparison are highlighted (step  110 ). 
     The output is displayed on the customer&#39;s screen in a bifurcated window showing base line configurations on one side, the current configurations on the other. FIG. 2 shows a sample display window, with the base.log data on the left and now.log data on the right. The “free physical memory” configuration settings,  202  and  204 , differ and are therefore highlighted in the output. 
     FIG. 3 shows a block diagram of a computer system  300  according to the presently preferred embodiment. In this example, the computer system, includes: 
     user input devices (e.g. keyboard  335  and mouse  340 ); 
     at least one microprocessor  325  which is operatively connected to receive inputs from said input device, through an interface manager chip  330  (which also provides an interface to the various ports); 
     a power supply  305  which is connected to draw power from AC mains and provide DC voltage to the computer system  300  components; the innovative power supply control circuit  310 , located within the power supply  305 , connects to fan  100  and also interfaces to the microprocessor  325 ; 
     a memory (e.g. flash or non-volatile memory  355  and RAM  360 ), which is accessible by the microprocessor; 
     a data output device (e.g. display  350  and video display adapter card  345 ) which is connected to output data generated by microprocessor; and 
     a magnetic disk drive  370  which is read-write accessible, through an interface unit  365 , by the microprocessor. 
     Optionally, of course, many other components can be included, and this configuration is not definitive by any means. For example, the computer may also include a CD-ROM drive  380  and floppy disk drive (“FDD”)  375  which may interface to the disk interface controller  365 . Additionally, L 2  cache  385  may be added to speed data access from the disk drives to the microprocessor, and a PCMCIA  390  slot accommodates peripheral enhancements. 
     Comprehensive data is gathered in the ASCII text files (base.log and now.log) in steps  102  and  108  relating to the hardware and operating system configurations. The attached output offers a sample file format for the base.log and now.log output files. The information gathered in these files relates to the system itself, asset control, input devices, communication, storage, video, memory, multimedia, the operating system, architecture, computer health, and various miscellaneous data. 
     The system data displayed includes the date and time, the name of the computer product, a machine ID, processor statistics, and system ROM information. 
     Asset control output includes the product name, which processor is used, and an asset tag. 
     Input devices output includes information on the keyboard and the mouse. 
     Communication output displays data for the various ports. 
     Storage data includes logical drive information and physical drive information. 
     Video output includes the current graphics resolution, the primary monitor attached, video display driver, and the video controller ROM. 
     Memory output includes the system board, total memory, and windows memory information. 
     Multimedia output includes data about the CDROM, the mixer device driver capabilities, the waveform output device driver capabilities, waveform input device driver capabilities, MIDI input and output device driver capabilities, and auxiliary audio device driver capabilities. 
     Windows output includes which version of Windows is in use,the locations of directories, and Windows memory information. 
     Architecture output includes PCI device information, and whether the system has PCMCIA capabilities. 
     Health output includes the temperature, and whether the ROM has embedded diagnostics. 
     Some of the miscellaneous output information deals with when the system was last modified, BIOS data, system configuration memory, interrupt vector table, a power conversion record, system standby timeout record, screen saver record, hard drive timeout record, security features record, processor/memory/cache record, general system peripheral and input device information record, memory module information record, timeout default value record, extended disk support record, and a product name header record. 
     Sample Now.log/Base.log File Format 
     
       
         
               
             
               
               
             
               
             
               
               
             
               
             
               
               
             
               
             
               
               
             
               
             
               
               
             
               
             
               
               
             
               
             
               
               
             
               
             
               
               
             
               
             
               
               
             
               
             
               
               
             
               
             
               
               
             
               
             
               
               
               
               
               
             
               
             
               
               
               
               
               
             
               
             
               
               
               
               
               
             
               
               
             
               
             
               
               
             
               
             
               
               
             
               
             
               
               
             
               
             
               
               
             
               
             
               
               
             
               
             
               
               
             
               
             
               
               
             
               
             
               
               
             
               
             
               
               
             
               
             
               
               
             
           
               
                   
               
               
                 Compaq Diagnostics for Windows 2.11 
               
               
                   
               
             
             
               
                   
               
             
          
           
               
                 System 
                   
               
               
                 Date 
                 9/8/98 
               
               
                 Time 
                 10:07:40 AM 
               
               
                 Product 
                 Armada 7792DM 
               
               
                 Machine ID From System Board 
                 2BC 
               
               
                 Processor 
                 Pentium(R) w/ MMX at 266 MHz 
               
               
                 CPU ID 
                 0581 
               
               
                 Numeric Coprocessor 
                 Integrated 387-Compatible 
               
               
                 Secondary Cache 
                 Installed 
               
               
                 Size 
                 512 Kbytes 
               
               
                 Write policy 
                 Write back 
               
               
                 Optional 
                 Optional/Permanent 
               
               
                 Asset tag 
                 7804BS521071 
               
               
                 Current System Speed 
                 High 
               
               
                 System ROM 
               
               
                 Revision 
                 3/20/98 
               
               
                 Family 
                 586S 
               
               
                 Flashable 
                 Yes 
               
               
                 Socketed 
                 No 
               
               
                 Video Controller ROM 
               
               
                 Revision 
                 12/15/97 
               
               
                 Does ROM support F10 partition 
                 Yes 
               
               
                 Backup copy of CMOS supported 
                 No 
               
               
                 Does ROM have embedded diagnostics 
                 No 
               
             
          
           
               
                 Armada 7792DM is a trademark of Compaq Computer Corporation. 
               
               
                 AssetControl 
               
             
          
           
               
                 Product 
                 Armada 7792DM 
               
               
                 Processor 
                 Pentium(R) w/ MMX at 266 MHz 
               
               
                 Asset tag 
                 7804BS521071 
               
               
                 System board revision level 
               
               
                 Assembly Version 
                 1 
               
               
                 Functional Revision Level 
                 A 
               
               
                 Input Devices 
               
               
                 Keyboard 
               
               
                 Type 
                 (101- or 102-key) IBM enhanced/compatible 
               
               
                 Number of function keys 
                 12 
               
               
                 Speed 
                 15 ms 
               
               
                 Delay 
                 0 ms 
               
               
                 Mouse 
               
               
                 Type 
                 Standard PS/2 Port Mouse 
               
               
                 Speed 
                 1 
               
               
                 Double click time 
                 500 ms 
               
               
                 Buttons swapped 
                 No 
               
               
                 Communication 
               
               
                 LPT Ports 
                 LPT 1 (Address 0x0378) 
               
               
                 COM Ports 
                 COM 1 (Address 0x03F8) 
               
               
                   
                 COM 2 (Address 0x02F8) 
               
               
                   
                 COM 3 (Address 0x03E8) 
               
               
                 Modem 
                 Compaq SpeedPaq 33.6 Fax 
               
               
                 Baud 
                 33600 
               
               
                 Port 
                 COM2 
               
               
                 Variant 
                 United States 
               
               
                 Firmware 
                 1.22 
               
               
                 Storage 
               
               
                 Logical Drive Information 
               
               
                 C: Hard Drive 
                 1.996 GB (59 MB Free) 
               
               
                 D: Hard Drive 
                 1.996 GB (228 MB Free) 
               
               
                 E: Hard Drive 
                 760 (240 MB Free) 
               
               
                 F: CD-ROM Drive 
               
               
                 H: Remote/Network Drive 
               
               
                 I: Remote/Network Drive 
               
               
                 K: Remote/Network Drive 
               
               
                 L: Remote/Network Drive 
               
               
                 N: Remote/Network Drive 
               
               
                 Q: Remote/Network Drive 
               
               
                 S: Remote/Network Drive (Drive_E) 
               
               
                 U: Remote/Network Drive 
               
               
                 Physical Drive Information 
               
               
                 IBM-DPLA-25120 Hard Drive 
               
               
                 Capacity 
                 5124 MB 
               
               
                 Serial Number 
                 D34D31L5589 
               
               
                 Firmware Revision 
                 PL8OAB1A 
               
               
                 Interface 
                 IDE 
               
               
                 Controller 
                 Primary 
               
               
                 Position 
                 Master 
               
               
                 Compaq Fibre Channel Tape Controller 
               
               
                 Firmware Revision 
                 ÿ 
               
               
                 Devices Attached 
                 0 
               
               
                 COMPAQ CRD-S311 CDROM 
               
               
                 Firmware Revision 
                 1.05 
               
               
                 Adapter 
                 0 
               
               
                 Target 
                 1 
               
               
                 Lun 
                 0 
               
               
                 Video 
               
               
                 Current graphics resolution 
                 1024 × 768 
               
               
                 Primary Monitor attached to 
                 S3 Aurora64V+ Graphics Controller 
               
               
                 Video device driver(s) 
               
               
                 DISPLAY.DRV=pnpdrvr.drv 
               
               
                 386GRABBER= vgafull.3gr 
               
               
                 Date and Time 
                 8/24/96, 11:11:10 AM 
               
               
                 Size 
                 14624  Bytes 
               
               
                 Company Name 
                 Microsoft Corporation 
               
               
                 Product Name (Driver) 
                 Microsoft ® Windows ® Operating System 
               
               
                 Product Version 
                 4.00.950 
               
               
                 File Description 
                 Combined VGA/DIB 386 enhanced mode display component 
               
               
                 File Version 
                 4.00.950 
               
               
                 Internal Name 
                 GRABBER 
               
               
                 Original Filename 
                 VGAFULL.3GR 
               
               
                 Design operating system 
                 DOS-Win16 
               
               
                 Display Panel Type 
                 4 
               
               
                 Video Controller ROM Revision 
                 12/15/97 
               
               
                 Memory 
               
               
                 System Board 
                 16 Megabytes 
               
               
                 DIMM Slot 1 
                  0 Megabytes 
               
               
                 DIMM Slot 2 
                 16 Megabytes 
               
               
                 Total Compaq Memory 
                 32 Megabytes 
               
               
                 Windows Memory Information 
               
               
                 Total Physical Memory 
                 33054 Kbytes 
               
               
                 Free Physical Memory 
                 0 Kbytes 
               
               
                 Total Virtual Memory 
                 2143289 Kbytes 
               
               
                 Free Virtual Memory 
                 2053373 Kbytes 
               
               
                 Multimedia 
               
               
                 COMPAQ CRD-S311 CDROM 
               
               
                 Firmware Revision 
                 1.05 
               
               
                 Adapter 
                 0 
               
               
                 Target 
                 1 
               
               
                 Lun 
                 0 
               
             
          
           
               
                 Mixer device driver(s) capabilities (see Compaq for technical support) 
               
             
          
           
               
                 Product Name (Driver) 
                 ESS AudioDrive Mixer (220) 
               
               
                 Company Name 
                 ESS Technology 
               
               
                 Product Identifier 
                 39 
               
               
                 Driver Version 
                 4.4 
               
               
                 Destination Lines 
                 3 
               
             
          
           
               
                 Waveform Output device driver(s) capabilities (see Compaq for technical support) 
               
             
          
           
               
                 Product Name (Driver) 
                 ESS AudioDrive Playback (220) 
               
               
                 Company Name 
                 ESS Technology 
               
               
                 Product Identifier 
                 37 
               
               
                 Driver Version 
                 4.4 
               
               
                 Pitch Control 
                 Not Supported 
               
               
                 Playback Rate Control 
                 Not Supported 
               
               
                 Volume Control 
                 Separate left and right control 
               
               
                 Output Format 
                 Stereo 
               
               
                 Formats Supported 
                 11.025 kHz, 8-bit, Mono 
               
               
                   
                 11.025 kHz, 8-bit, Stereo 
               
               
                   
                 11.025 kHz, 16-bit, Mono 
               
               
                   
                 11.025 kHz, 16-bit, Stereo 
               
               
                   
                 22.050 kHz, 8-bit, Mono 
               
               
                   
                 22.050 kHz, 8-bit, Stereo 
               
               
                   
                 22.050 kHz, 16-bit, Mono 
               
               
                   
                 22.050 kHz, 16-bit, Stereo 
               
               
                   
                 44.100 kHz, 8-bit, Mono 
               
               
                   
                 44.100 kHz, 8-bit, Stereo 
               
               
                   
                 44.100 kHz, 16-bit, Mono 
               
               
                   
                 44.100 kHz, 16-bit, Stereo 
               
             
          
           
               
                 Waveform Output device driver(s) capabilities (see Compaq for technical support) 
               
             
          
           
               
                 Product Name (Driver) 
                 Compaq Portable Wave #00 Line 
               
               
                 Company Name 
                 Compaq Computer Corporation 
               
               
                 Product Identifier 
                 11 
               
               
                 Driver Version 
                 0.1 
               
               
                 Output Format 
                 Monaural 
               
             
          
           
               
                 Waveform Input device driver(s) capabilities (see Compaq for technical support) 
               
             
          
           
               
                 Product Name (Driver) 
                 ESS AudioDrive Record (220) 
               
               
                 Company Name 
                 ESS Technology 
               
               
                 Product Identifier 
                 38 
               
               
                 Driver Version 
                 4.4 
               
               
                 Input Format 
                 Stereo 
               
               
                 Formats Supported 
                 11.025 kHz, 8-bit, Mono 
               
               
                   
                 11.025 kHz, 8-bit, Stereo 
               
               
                   
                 11.025 kHz, 16-bit, Mono 
               
               
                   
                 11.025 kHz, 16-bit, Stereo 
               
               
                   
                 22.050 kHz, 8-bit, Mono 
               
               
                   
                 22.050 kHz, 8-bit, Stereo 
               
               
                   
                 22.050 kHz, 16-bit, Mono 
               
               
                   
                 22.050 kHz, 16-bit, Stereo 
               
               
                   
                 44.100 kHz, 8-bit, Mono 
               
               
                   
                 44.100 kHz, 8-bit, Stereo 
               
               
                   
                 44.100 kHz, 16-bit, Mono 
               
               
                   
                 44.100 kHz, 16-bit, Stereo 
               
             
          
           
               
                 Waveform Input device driver(s) capabilities (see Compaq for technical support) 
               
             
          
           
               
                 Product Name (Driver) 
                 Compaq Portable Wave #00 Line 
               
               
                 Company Name 
                 Compaq Computer Corporation 
               
               
                 Product Identifier 
                 10 
               
               
                 Driver Version 
                 0.1 
               
               
                 Input Format 
                 Monaural 
               
             
          
           
               
                 MIDI Output device driver(s) capabilities (see Compaq for technical support) 
               
             
          
           
               
                 Product Name (Driver) 
                 ESFM Synthesis (220) 
               
               
                 Company Name 
                 ESS Technology 
               
               
                 Audio Source 
                 FM Synthesizer 
               
               
                 Product Identifier 
                 4 
               
               
                 Driver Version 
                 4.4 
               
               
                 Volume Control 
                 Supported 
               
               
                 Voices supported 
                 18 
               
               
                 Simultaneous notes supported 
                 18 
               
             
          
           
               
                 MIDI Output device driver(s) capabilities (see Compaq for technical support) 
               
             
          
           
               
                 Product Name (Driver) 
                 ESS MPU-401 
               
               
                 Company Name 
                 ESS Technology 
               
               
                 Audio Source 
                 MIDI Hardware Port 
               
               
                 Product Identifier 
                 9 
               
               
                 Driver Version 
                 4.4 
               
               
                 Volume Control 
                 Supported 
               
             
          
           
               
                 MIDI Input device driver(s) capabilities (see Compaq for technical support) 
               
             
          
           
               
                 Product Name (Driver) 
                 ESS MPU-401 
               
               
                 Company Name 
                 ESS Technology 
               
               
                 Product Identifier 
                 10 
               
               
                 Driver Version 
                 4.4 
               
             
          
           
               
                 Auxiliary Audio device driver(s) capabilities (see Compaq for technical support) 
               
             
          
           
               
                 Product Name (Driver) 
                 ESS AudioDrive Line-In (220) 
               
               
                 Company Name 
                 ESS Technology 
               
               
                 Audio Source 
                 Auxiliary Input Jacks 
               
               
                 Product Identifier 
                 3 
               
               
                 Driver Version 
                 4.4 
               
               
                 Volume Control 
                 Separate left and right control 
               
               
                 Product Name (Driver) 
                 ESS AudioDrive CD-Audio (220) 
               
               
                 Company Name 
                 ESS Technology 
               
               
                 Product Identifier 
                 8 
               
               
                 Driver Version 
                 4.4 
               
               
                 Volume Control 
                 Separate left and right control 
               
               
                 Windows 
               
               
                 Windows Version 
                 95 
               
               
                 Revision 
                 4.0 
               
               
                 Build 
                 67109975 
               
               
                 Windows directory 
                 C:\WINDOWS 
               
               
                 Windows system directory 
                 C:\WINDOWS\SYSTEM 
               
               
                 Windows Memory Information 
               
               
                 Total Physical Memory 
                 33054 Kbytes 
               
               
                 Free Physical Memory 
                 0 Kbytes 
               
               
                 Total Virtual Memory 
                 2143289 Kbytes 
               
               
                 Free Virtual Memory 
                 2053373 Kbytes 
               
               
                 Architecture 
               
               
                 PCI Devices Information 
               
               
                 Signature 
                 PCI 
               
               
                 Config Mechanism #1 
                 Supported 
               
               
                 Config Mechanism #2 
                 Not Supported 
               
               
                 Spec Cycle for Config #1 
                 Supported 
               
               
                 Spec Cycle for Config #2 
                 Not Supported 
               
               
                 BIOS Interface Version 
                 2.10 
               
               
                 Last PCI Bus Number 
                 0 
               
               
                 Number of PCI Devices 
                 2 
               
               
                 Bus Number 
                 0 
               
               
                 Device Number 
                 13 
               
               
                 Function Number 
                 0 
               
               
                 Slot Number 
                 0 
               
               
                 Vendor ID 
                 5333h 
               
               
                 Device ID 
                 8812h 
               
               
                 Revision ID 
                 43h 
               
               
                 Device Type 
                 VGA Compatible Controller 
               
               
                 Programming Interface 
                 0 
               
               
                 Expansion ROM Base Address 
                 FFFF0000h 
               
               
                 IRQ Line 
                 11 
               
               
                 IRQ Pin 
                 INTA# 
               
               
                 Memory Address Base 
                 40000000h 
               
               
                 Memory Address Length 
                 4000000h 
               
               
                 Bus Number 
                 0 
               
               
                 Device Number 
                 14 
               
               
                 Function Number 
                 1 
               
               
                 Slot Number 
                 0 
               
               
                 Vendor ID 
                 E11h 
               
               
                 Device ID 
                 AE33h 
               
               
                 Revision ID 
                 3h 
               
               
                 Device Type 
                 IDE Controller 
               
               
                 Programming Interface 
                 234 
               
               
                 Expansion ROM Base Address 
                 0h 
               
               
                 IRQ Line 
                 14 
               
               
                 IRQ Pin 
                 INTA# 
               
               
                 IO Address Base 
                 0h 
               
               
                 IO Address Length 
                 8h 
               
               
                 IO Address Base 
                 0h 
               
               
                 IO Address Length 
                 4h 
               
               
                 IO Address Base 
                 0h 
               
               
                 IO Address Length 
                 4h 
               
               
                 Does system have PCMCIA capabilities 
                 Yes 
               
               
                 Health 
               
               
                 Temperature 
                 Normal 
               
               
                 Does ROM have embedded diagnostics 
                 No 
               
               
                 Miscellaneous 
               
             
          
           
               
                 ***** Dump of C:\SYSTEM.SAV\INFO.BOM (4242 Bytes) ***** 
               
               
                 ***** Last modified on: 1/31/97, 0:00:00 AM ***** 
               
               
                 SKU Number:   315650-001 
               
               
                 [Info] 
               
               
                 SkuNumber=315650-001 Rev 100 
               
               
                 BomID=50000 Rev 1 
               
               
                 [Zips] 
               
               
                 File1=138782-00A Rev 2, 12 MB System - 2.0 Gb Primary - 2.0 Gb Secondary - 0 Mb 
               
               
                 File2=138701-00A Rev 33, QTR Star Startup [XXXXX XX] Ver 1.00 Rev 1 Ext 1 Int 2 
               
               
                 File3=138703-00A Rev 31, Windows 95 OSR2 [WIN40 US] Ver 4.00 Rev 2 Ext 1 Int 1 
               
               
                 File4=138740-00A Rev 43, Star T Config [WIN40 US] Ver 1.00 Rev 1 Ext 3 Int 1 
               
               
                 File5=138757-00A Rev 31, Dynamic Floppy QFE [WIN40 US] Ver 4.00.1112 Rev 1 Ext 2 Int 1 
               
               
                 File6=138747-00A Rev 32, Universal Serial Bus SR2 [WIN40 US] Ver 1.00 Rev 1 Ext 1 Int 2 
               
               
                 File7=138745-00A Rev 32, MS DirectX Drivers [WIN40 US] Ver 3.0A Rev 2 Ext 1 Int 2 
               
               
                 File8=138758-00A Rev 42, Windows 95 CONFIG [WIN40 XX] Ver 2.00 Rev 1 Ext 2 Int 7 
               
               
                 File9=\US\WIN40\PWR95_B1.EXE, 138751-00A Rev 32, Power Management Win95 
               
               
                 [WIN40 US] Ver 2.01 Rev 2 Ext 1 Int 1 
               
               
                 File10=\US\SEC32_C2.EXE, 138737-00A Rev 34, Security 32, Win95 [WIN40 US] Ver 
               
               
                 1.10 Rev 3 Ext 2 Int 1 
               
               
                 File11=\GLOBAL\WIN40\DSVD2.EXE, 138748-00A Rev 31, DSVDNetMeeting [WIN40 US] 
               
               
                 Ver 1.20 Rev 1 Ext 3 Int 1 
               
               
                 File12=\US\PK32_B2.EXE, 138736-00A Rev 36, Programmable Keys [XXXXX US] Ver 
               
               
                 1.10 Rev 2 Ext 2 Int 5 
               
               
                 File13=\US\WIN40\USTELE95.EXE, 138760-00A Rev 32, Telephony Modem Support 
               
               
                 [WIN40 US] Ver 2.16 Rev 1 Ext 2 Int 1 
               
               
                 File14=\GLOBAL\WIN40\MEDIAM.EXE, 138750-00A Rev 31, Mediamatix MPEG [WIN40 
               
               
                 US] Ver 2.00.03 Rev 2 Ext 1 Int 1 
               
               
                 File15=\GLOBAL\WIN40\FLASH.EXE, 138746-00A Rev 31, Intel Flash [WIN40 US] Ver 
               
               
                 1.00 Rev 1 Ext 2 Int 1 
               
               
                 File16=\US\WIN40\USAPPAL.EXE, 138755-00A Rev 31, Appaloosa [WIN40 US] Ver 
               
               
                 1.20 Rev 1 Ext 6 Int 1 
               
               
                 File17=138812-00A Rev 32, MS Internet Explorer for Win95 - APL [WIN40 US] Ver 
               
               
                 4.00 Rev 1 Ext 1 Int 1 
               
               
                 File18=\US\WIN40\DTM95_D2.EXE, 138739-00A Rev 31, Insight Management [WIN40 
               
               
                 US] Ver 3.20 Rev 4 Ext 2 Int 1 
               
               
                 File19=\US\WIN40\USFRESH.EXE, 138749-00A Rev 31, Refresh Rate, S3 DSPLY 
               
               
                 [WIN40 US] Ver 1.03.08 Rev 1 Ext 1 Int 1 
               
               
                 File20=\US\USMONCON.EXE, 138735-00A Rev 31, Monitor Config Utility [XXXXX US] 
               
               
                 Ver 1.00 Rev 1 Ext 4 Int 1 
               
               
                 File21=\GLOBAL\CPQNS.EXE, 138734-00A Rev 31, Compaq Network Support [XXXXX 
               
               
                 XX] Ver 1.00 Rev 11 Ext 1 Int 1 
               
               
                 File22=\US\WIN40\USRMSPT.EXE, 138752-00A Rev 31, MS-DOS Real Mode [WIN40 US] 
               
               
                 Ver 1.00 Rev 1 Ext 3 Int 1 
               
               
                 File23=\US\WIN40\US4WDIAG.EXE, 138742-00A Rev 31, Diagnostics For Windows 
               
               
                 [WIN40 US] Ver 1.20 Rev 2 Ext 1 Int 1 
               
               
                 File24=\US\STREF_B4.EXE, 138730-00A Rev 34, Star T Help [XXXXX US] Ver 1.00 
               
               
                 Rev 2 Ext 4 Int 3 
               
               
                 File25=\US\STOPT_B1.EXE, 138731-00A Rev 34, Star T Options [XXXXX US] Ver 
               
               
                 1.00 Rev 2 Ext 1 Int 3 
               
               
                 File26=\US\WIN40\USSCGD4.EXE, 138743-00A Rev 31, Safety and Comfort Guide 
               
               
                 [WIN40 US] Ver 3.0 Rev 3 Ext 1 Int 1 
               
               
                 File27=\GLOBAL\WIN40\POINTCST.EXE, 138756-00A Rev 31, Pointcast [WIN40 US] 
               
               
                 Ver 1.38 Rev 2 Ext 2 Int 1 
               
               
                 File28=\US\WIN40\USCOLT.EXE, 138754-00A Rev 31, Colt Modem Tester [WIN40 US] 
               
               
                 Ver 1.09 Rev 1 Ext 4 Int 1 
               
               
                 File29=\US\WIN40\USPEDIT.EXE, 138761-00A Rev 31, MS Policy Editor [WIN40 US] 
               
               
                 Ver 1.00 Rev 2 Ext 1 Int 1 
               
               
                 File30=138738-00A Rev 41, CIA TOOLS [XXXXX XX] Ver 3.01 Rev 1 Ext 2 Int 2 
               
               
                 File31=138829-00A Rev 33, A4TOOLS [WIN40 XX] Ver 1.10 Rev 1 Ext 2 Int 2 
               
               
                 File32=138728-00A Rev 32, Diags PC [XXXXX XX] Ver 10.19 Rev 1 Ext 2 Int 2 
               
               
                 File33=138729-00A Rev 31, F10 Setup [XXXXX US] Ver 2.00 Rev 8 Ext 2 Int 1 
               
               
                 File34=315650-001 Rev 100, INFO.BOM component 
               
               
                 [US.WIN40] 
               
               
                 Defaults=US, USA 
               
               
                 File1=138701-00A Rev 33 
               
               
                 File2=138703-00A Rev 31 
               
               
                 File3=138740-00A Rev 43 
               
               
                 File4=138757-00A Rev 31 
               
               
                 File5=138747-00A Rev 32 
               
               
                 File6=138745-00A Rev 32 
               
               
                 File7=138758-00A Rev 42 
               
               
                 File8=\US\WIN40\PWR95_B1.EXE 
               
               
                 File9=\US\SEC32_C2.EXE 
               
               
                 File10=\GLOBAL\WIN40\DSVD2.EXE 
               
               
                 File11=\US\PK32_B2.EXE 
               
               
                 File12=\US\WIN40\USTELE95.EXE 
               
               
                 File13=\GLOBAL\WIN40\MEDIAM.EXE 
               
               
                 File14=\GLOBAL\WIN40\FLASH.EXE 
               
               
                 File15=\US\WIN40\USAPPAL.EXE 
               
               
                 File16=138812-00A Rev 32 
               
               
                 File17=\US\WIN40\DTM95_D2.EXE 
               
               
                 File18=\US\WIN40\USFRESH.EXE 
               
               
                 File19=\US\USMONCON.EXE 
               
               
                 File20=\GLOBAL\CPQNS.EXE 
               
               
                 File21=\US\WIN40\USRMSPT.EXE 
               
               
                 File22=\US\WIN40\US4WDIAG.EXE 
               
               
                 File23=\US\STREF_B4.EXE 
               
               
                 File24=\US\STOPT_B1.EXE 
               
               
                 File25=\US\WIN40\USSCGD4.EXE 
               
               
                 File26=\GLOBAL\WIN40\POINTCST.EXE 
               
               
                 File27=\US\WIN40\USCOLT.EXE 
               
               
                 File28=\US\WIN40\USPEDIT.EXE 
               
               
                 File29=138738-00A Rev 41 
               
               
                 File30=138829-00A Rev 33 
               
               
                 File31=138728-00A Rev 32 
               
               
                 File32=138729-00A Rev 31 
               
               
                 System Configuration Memory 
               
             
          
           
               
                 00-0F : 
                 42 00 07 00 
                 10 00 06  08 
                 09  98  26  02 
                 50   80   00   00 
               
               
                 10-1F : 
                 40 F2 F0 10 
                 03 80 02   00 
                 3C  41  00  00 
                 00  FF  63  00 
               
               
                 20-2F : 
                 00 00 00 00 
                 7E 29 00   40 
                 00  97  00  45 
                 80  00  06  D9 
               
               
                 30-3F : 
                 00 3C 19 80 
                 01 11 XX XX 
                 XX XX XX XX 
                 XX XX XX XX 
               
             
          
           
               
                 BIOS Data Area 
               
             
          
           
               
                 40:0000 : 
                 F8 03 F8 02 
                 E8 03 00  00 
                 78  03  00   00 
                 00   00   13   02 
               
               
                 40:0010 : 
                 27 C6 01 80 
                 02 00 00  00 
                 00   00   1E   00 
                 1E   00   00   00 
               
               
                 40:0020 : 
                 00 00 00 00 
                 00 00 00  00 
                 00   00   00   00 
                 00   00   00   00 
               
               
                 40:0030 : 
                 00 00 00 00 
                 00 00 00  00 
                 00   00   00   00 
                 00   00   01   00 
               
               
                 40:0040 : 
                 50 80 70 3F 
                 01 00 00  AE 
                 10   6D   80   00 
                 FF   FF   00   00 
               
               
                 40:0050 : 
                 00 00 00 00 
                 00 00 00  00 
                 00   00   00   00 
                 00   00   00   00 
               
               
                 40:0060 : 
                 00 00 00 D4 
                 03 29 30  E0 
                 FF   00   20   FF 
                 16   21   0A   00 
               
               
                 40:0070 : 
                 00 00 00 12 
                 00 01 08  01 
                 14   14   14   3C 
                 01   01   01   01 
               
               
                 40:0080 : 
                 1E 00 3E 00 
                 2F 10 00  E0 
                 09   11   0B   01 
                 50   00   00   01 
               
               
                 40:0090 : 
                 17 00 00 00 
                 00 00 00  00 
                 00   00   00   00 
                 00   00   00   00 
               
               
                 40:00A0 : 
                 00 00 00 00 
                 00 00 00  00 
                 7B   28   00   C0 
                 00   00   00   00 
               
               
                 40:00B0 : 
                 00 00 00 00 
                 00 00 00  00 
                 00   00   00   00 
                 00   00   00   00 
               
               
                 40:00C0 : 
                 00 00 00 00 
                 00 00 00  00 
                 00   00   00   00 
                 00   00   00   00 
               
               
                 40:00D0 : 
                 00 00 00 00 
                 00 00 00  00 
                 00   00   00   00 
                 00   00   00   00 
               
               
                 40:00E0 : 
                 00 00 00 00 
                 00 00 00  00 
                 00   00   00   00 
                 00   00   00   00 
               
               
                 40:00F0 : 
                 00 00 00 00 
                 00 00 00  00 
                 00   00   00   00 
                 00   00   00   00 
               
             
          
           
               
                 Interrupt Vector Table 
               
             
          
           
               
                 00-03 : 
                 00C9:000B 
                 C0FF:F508 
                 0F65:0016 
                 0000:0224 
               
               
                 04-07 : 
                 0070:0465 
                 F000:FF54 
                 F000:331E 
                 F000:9BD0 
               
               
                 08-0B : 
                 CC00:0000 
                 0F65:0028 
                 F000:9BD0 
                 F000:9BD0 
               
               
                 0C-0F : 
                 F000:9BD0 
                 F000:9BD0 
                 0F65:009A 
                 0070:0465 
               
               
                 10-13 : 
                 CC70:0007 
                 F000:F84D 
                 F000:F841 
                 FD5E:2537 
               
               
                 14-17 : 
                 F000:E739 
                 0254:0240 
                 0070:042D 
                 029D:0A28 
               
               
                 18-1B : 
                 F000:49C5 
                 1026:002F 
                 F000:FE6E 
                 029D:0604 
               
               
                 1C-1F : 
                 CC00:001D 
                 F000:F0A4 
                 0000:0522 
                 C000:5D06 
               
               
                 20-23 : 
                 00C9:0FA8 
                 105A:042F 
                 FCB2:2FF7 
                 FD7B:2367 
               
               
                 24-27 : 
                 1148:0003 
                 00C9:0FBC 
                 00C9:0FC6 
                 00C9:0FD0 
               
               
                 28-2B : 
                 00C9:106C 
                 0070:0466 
                 029D:05B4 
                 00C9:106C 
               
               
                 2C-2F : 
                 00C9:106C 
                 00C9:106C 
                 102B:0000 
                 105A:03F6 
               
               
                 30-33 : 
                 C90F:E4EA 
                 F000:9B00 
                 00C9:106C 
                 113A:0001 
               
               
                 34-37 : 
                 00C9:106C 
                 00C9:106C 
                 00C9:106C 
                 00C9:106C 
               
               
                 38-3B : 
                 00C9:106C 
                 00C9:106C 
                 00C9:106C 
                 00C9:106C 
               
               
                 3C-3F : 
                 00C9:106C 
                 00C9:106C 
                 00C9:106C 
                 00C9:106C 
               
               
                 40-43 : 
                 F000:CEB6 
                 F000:E801 
                 F000:F065 
                 C000:7032 
               
               
                 44-47 : 
                 F000:9BD0 
                 F000:9BD0 
                 F000:E401 
                 F000:9BD0 
               
               
                 48-4B : 
                 F000:9BD0 
                 F000:9BD0 
                 F000:9BD0 
                 FD4C:2657 
               
               
                 4C-4F : 
                 F000:9BD0 
                 F000:9BD0 
                 F000:9BD0 
                 0070:04FC 
               
               
                 50-53 : 
                 F000:9BD0 
                 F000:9BD0 
                 F000:9BD0 
                 F000:9BD0 
               
               
                 54-57 : 
                 F000:9BD0 
                 F000:9BD0 
                 F000:9BD0 
                 F000:9BD0 
               
               
                 58-5B : 
                 F000:9BD0 
                 F000:9BD0 
                 F000:9BD0 
                 F000:9BD0 
               
               
                 5C-5F : 
                 1147:000D 
                 F000:9BD0 
                 F000:9BD0 
                 F000:9BD0 
               
               
                 60-63 : 
                 0000:0000 
                 0000:0000 
                 0000:0000 
                 0000:0000 
               
               
                 64-67 : 
                 0000:0000 
                 0000:0000 
                 0000:0000 
                 113B:0040 
               
               
                 68-6B : 
                 F000:9BD0 
                 F000:9BD0 
                 F000:9BD0 
                 F000:9BD0 
               
               
                 6C-6F : 
                 F000:9BD0 
                 C000:39E6 
                 F000:9BD0 
                 F000:9BD0 
               
               
                 70-73 : 
                 0F65:0035 
                 F000:9C1F 
                 F000:9BD0 
                 F000:9BD0 
               
               
                 74-77 : 
                 0F65:00E2 
                 F000:9C28 
                 0F65:00FA 
                 F000:9BD0 
               
               
                 78-7B : 
                 0000:0000 
                 0000:0000 
                 0000:0000 
                 0000:0000 
               
               
                 7C-7F : 
                 0000:0000 
                 0000:0000 
                 0000:0000 
                 0000:0000 
               
               
                 80-83 : 
                 0000:0000 
                 0000:0000 
                 0000:0000 
                 0000:0000 
               
               
                 84-87 : 
                 0000:0000 
                 0000:0000 
                 0000:0000 
                 0000:0000 
               
               
                 88-8B : 
                 0000:0000 
                 0000:0000 
                 0000:0000 
                 0000:0000 
               
               
                 8C-8F : 
                 0000:0000 
                 0000:0000 
                 0000:0000 
                 0000:0000 
               
               
                 90-93 : 
                 0000:0000 
                 0000:0000 
                 0000:0000 
                 0000:0000 
               
               
                 94-97 : 
                 0000:0000 
                 0000:0000 
                 0000:0000 
                 0000:0000 
               
               
                 98-9B : 
                 0000:0000 
                 0000:0000 
                 0000:0000 
                 0000:0000 
               
               
                 9C-9F : 
                 0000:0000 
                 0000:0000 
                 0000:0000 
                 0000:0000 
               
               
                 A0-A3 : 
                 0000:0000 
                 0000:0000 
                 0000:0000 
                 0000:0000 
               
               
                 A4-A7 : 
                 0000:0000 
                 0000:0000 
                 0000:0000 
                 0000:0000 
               
               
                 A8-AB : 
                 0000:0000 
                 0000:0000 
                 0000:0000 
                 0000:0000 
               
               
                 AC-AF : 
                 0000:0000 
                 0000:0000 
                 0000:0000 
                 0000:0000 
               
               
                 B0-B3 : 
                 0000:0000 
                 0000:0000 
                 0000:0000 
                 0000:0000 
               
               
                 B4-B7 : 
                 0000:0000 
                 0000:0000 
                 0000:0000 
                 0000:0000 
               
               
                 B8-BB : 
                 0000:0000 
                 0000:0000 
                 0000:0000 
                 0000:0000 
               
               
                 BC-BF : 
                 0000:0000 
                 0000:0000 
                 0000:0000 
                 0000:0000 
               
               
                 C0-C3 : 
                 0000:0000 
                 0000:0000 
                 0000:0000 
                 0000:0000 
               
               
                 C4-C7 : 
                 0000:0000 
                 0000:0000 
                 0000:0000 
                 0000:0000 
               
               
                 C8-CB : 
                 0000:0000 
                 0000:0000 
                 0000:0000 
                 0000:0000 
               
               
                 CC-CF : 
                 0000:0000 
                 0000:0000 
                 0000:0000 
                 0000:0000 
               
               
                 D0-D3 : 
                 0000:0000 
                 0000:0000 
                 0000:0000 
                 0000:0000 
               
               
                 D4-D7 : 
                 0000:0000 
                 0000:0000 
                 0000:0000 
                 0000:0000 
               
               
                 D8-DB : 
                 0000:0000 
                 0000:0000 
                 0000:0000 
                 0000:0000 
               
               
                 DC-DF : 
                 0000:0000 
                 0000:0000 
                 0000:0000 
                 0000:0000 
               
               
                 E0-E3 : 
                 0000:0000 
                 0000:0000 
                 0000:0000 
                 0000:0000 
               
               
                 E4-E7 : 
                 0000:0000 
                 0000:0000 
                 0000:0000 
                 0000:0000 
               
               
                 E8-EB : 
                 0000:0000 
                 0000:0000 
                 0000:0000 
                 0000:0000 
               
               
                 EC-EF : 
                 0000:0000 
                 0000:0000 
                 0000:0000 
                 0000:0000 
               
               
                 F0-F3 : 
                 0000:0000 
                 0000:0000 
                 0000:0000 
                 0000:0000 
               
               
                 F4-F7 : 
                 0000:0000 
                 0000:0000 
                 0000:0000 
                 0000:0000 
               
               
                 F8-FB : 
                 0000:0000 
                 0000:0000 
                 0000:0000 
                 0000:0000 
               
               
                 FC-FF : 
                 0000:0000 
                 0000:0000 
                 0000:0000 
                 0000:0000 
               
             
          
           
               
                 Is System Information Table supported 
                 Yes 
               
               
                 Is Desktop Management Interface supported 
                 No 
               
               
                 SIT Header Record 
               
               
                 21 53 49 54 
               
               
                 Power Conservation Record 
               
             
          
           
               
                 01 11 FF 2F FB 02 01 48 01 00 88 00 22 00 00  00 
               
               
                 B0 C4 04 
               
             
          
           
               
                 SIT Record Id 
                 1 (01h) 
               
               
                 SIT Record Length 
                 17 (11h) 
               
               
                 Is system standby supported 
                 Yes 
               
               
                 Is hard drive timeout supported 
                 Yes 
               
               
                 Is screen save supported 
                 Yes 
               
               
                 Are the power conservation beeps controllable 
                 Yes 
               
               
                 Is system idle timeout supported 
                 Yes 
               
               
                 Is hibernation supported 
                 Yes 
               
               
                 Is the processor speed configurable 
                 Yes 
               
               
                 Is the volume controllable 
                 Yes 
               
               
                 Is maximum brightness controllable 
                 Yes 
               
               
                 Is advanced power management supported 
                 Yes 
               
               
                 Are popups supported 
                 Yes 
               
               
                 Is the size of the popups changeable 
                 No 
               
               
                 Is the location of the popups changeable 
                 Yes 
               
               
                 Is desktop power management supported 
                 No 
               
               
                 Is the LED blink controllable 
                 No 
               
               
                 Can PCMCIA slot be turned off during runtime 
                 Yes 
               
               
                 Can PCMCIA slot be controlled during standby 
                 Yes 
               
               
                 Does hibernation only occur at lowbat 
                 No 
               
               
                 Is portable AC power management supported 
                 Yes 
               
               
                 Is monitor off mode supported 
                 Yes 
               
               
                 Is AC hard drive timeout supported 
                 Yes 
               
               
                 Is AC screen save supported 
                 Yes 
               
               
                 Is software power down available 
                 Yes 
               
               
                 Is a modem installed in the option slot 
                 No 
               
               
                 Are screen save and system idle the same 
                 No 
               
               
                 Configurable processor speeds 
                 1 and ½ 
               
               
                 Is desktop suspend state supported 
                 No 
               
               
                 Quick energy save support type 
                 Not supported 
               
               
                 SMI Offset 
                 0 (00h) 
               
               
                 SMI Segment 
                 45056 (B000h) 
               
               
                 Number of Batteries 
                 4 
               
               
                 SMI Generation scheme 
                 Int 10 
               
               
                 Number of programmable keys 
                 4 
               
               
                 System Standby Timeout Record 
               
             
          
           
               
                 02 12 00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 
               
               
                 0E 0F 10 11 
               
             
          
           
               
                 SIT Record Id 
                 2 (02h) 
               
               
                 SIT Record Length 
                 18 (12h) 
               
               
                 Entry # 0 
                 0 (00h) minute(s) 
               
               
                 Entry # 1 
                 1 (01h) minute(s) 
               
               
                 Entry # 2 
                 2 (02h) minute(s) 
               
               
                 Entry # 3 
                 3 (03h) minute(s) 
               
               
                 Entry # 4 
                 4 (04h) minute(s) 
               
               
                 Entry # 5 
                 5 (05h) minute(s) 
               
               
                 Entry # 6 
                 6 (06h) minute(s) 
               
               
                 Entry # 7 
                 7 (07h) minute(s) 
               
               
                 Entry # 8 
                 8 (08h) minute(s) 
               
               
                 Entry # 9 
                 9 (09h) minute(s) 
               
               
                 Entry # 10 
                 10 (0Ah) minute(s) 
               
               
                 Entry # 11 
                 11 (0Bh) minute(s) 
               
               
                 Entry # 12 
                 12 (0Ch) minute(s) 
               
               
                 Entry # 13 
                 13 (0Dh) minute(s) 
               
               
                 Entry # 14 
                 14 (0Eh) minute(s) 
               
               
                 Entry # 15 
                 15 (0Fh) minute(s) 
               
               
                 Entry # 16 
                 16 (10h) minute(s) 
               
               
                 Entry # 17 
                 17 (11h) minute(s) 
               
               
                 Screen Save/Monitor Timeout Record 
               
             
          
           
               
                 03 20 00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 
               
               
                 0E 0F 10 11 12 13 14 15 16 17 18 19 1A 1B 1C 1D 
               
               
                 1E 1F 
               
             
          
           
               
                 SIT Record Id 
                 3 (03h) 
               
               
                 SIT Record Length 
                 32 (20h) 
               
               
                 Entry # 0 
                 0 (00h) minute(s) 
               
               
                 Entry # 1 
                 1 (01h) minute(s) 
               
               
                 Entry # 2 
                 2 (02h) minute(s) 
               
               
                 Entry # 3 
                 3 (03h) minute(s) 
               
               
                 Entry # 4 
                 4 (04h) minute(s) 
               
               
                 Entry # 5 
                 5 (05h) minute(s) 
               
               
                 Entry # 6 
                 6 (06h) minute(s) 
               
               
                 Entry # 7 
                 7 (07h) minute(s) 
               
               
                 Entry # 8 
                 8 (08h) minute(s) 
               
               
                 Entry # 9 
                 9 (09h) minute(s) 
               
               
                 Entry # 10 
                 10 (0Ah) minute(s) 
               
               
                 Entry # 11 
                 11 (0Bh) minute(s) 
               
               
                 Entry # 12 
                 12 (0Ch) minute(s) 
               
               
                 Entry # 13 
                 13 (0Dh) minute(s) 
               
               
                 Entry # 14 
                 14 (0Eh) minute(s) 
               
               
                 Entry # 15 
                 15 (0Fh) minute(s) 
               
               
                 Entry # 16 
                 16 (10h) minute(s) 
               
               
                 Entry # 17 
                 17 (11h) minute(s) 
               
               
                 Entry # 18 
                 18 (12h) minute(s) 
               
               
                 Entry # 19 
                 19 (13h) minute(s) 
               
               
                 Entry # 20 
                 20 (14h) minute(s) 
               
               
                 Entry # 21 
                 21 (15h) minute(s) 
               
               
                 Entry # 22 
                 22 (16h) minute(s) 
               
               
                 Entry # 23 
                 23 (17h) minute(s) 
               
               
                 Entry # 24 
                 24 (18h) minute(s) 
               
               
                 Entry # 25 
                 25 (19h) minute(s) 
               
               
                 Entry # 26 
                 26 (1Ah) minute(s) 
               
               
                 Entry # 27 
                 27 (1Bh) minute(s) 
               
               
                 Entry # 28 
                 28 (1Ch) minute(s) 
               
               
                 Entry # 29 
                 29 (1Dh) minute(s) 
               
               
                 Entry # 30 
                 30 (1Eh) minute(s) 
               
               
                 Entry # 31 
                 31 (1Fh) minute(s) 
               
               
                 Hard Drive Timeout Record 
               
             
          
           
               
                 04 12 00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 
               
               
                 0E 0F 10 11 
               
             
          
           
               
                 SIT Record Id 
                 4 (04h) 
               
               
                 SIT Record Length 
                 18 (12h) 
               
               
                 Entry # 0 
                 0 (00h) minute(s) 
               
               
                 Entry # 1 
                 1 (01h) minute(s) 
               
               
                 Entry # 2 
                 2 (02h) minute(s) 
               
               
                 Entry # 3 
                 3 (03h) minute(s) 
               
               
                 Entry # 4 
                 4 (04h) minute(s) 
               
               
                 Entry # 5 
                 5 (05h) minute(s) 
               
               
                 Entry # 6 
                 6 (06h) minute(s) 
               
               
                 Entry # 7 
                 7 (07h) minute(s) 
               
               
                 Entry # 8 
                 8 (08h) minute(s) 
               
               
                 Entry # 9 
                 9 (09h) minute(s) 
               
               
                 Entry # 10 
                 10 (0Ah) minute(s) 
               
               
                 Entry # 11 
                 11 (0Bh) minute(s) 
               
               
                 Entry # 12 
                 12 (0Ch) minute(s) 
               
               
                 Entry # 13 
                 13 (0Dh) minute(s) 
               
               
                 Entry # 14 
                 14 (0Eh) minute(s) 
               
               
                 Entry # 15 
                 15 (0Fh) minute(s) 
               
               
                 Entry # 16 
                 16 (10h) minute(s) 
               
               
                 Entry # 17 
                 17 (11h) minute(s) 
               
               
                 Security Features Record 
               
               
                 05 03 04 BE 78 
               
               
                 SIT Record Id 
                 5 (05h) 
               
               
                 SIT Record Length 
                 3 (03h) 
               
               
                 Is diskette drive control supported 
                 Yes 
               
               
                 Is diskette drive write control supported 
                 Yes 
               
               
                 Is serial port control supported 
                 Yes 
               
               
                 Is parallel port control supported 
                 Yes 
               
               
                 Is PCMCIA slot control supported 
                 Yes 
               
               
                 Is SafeStart virus detection supported 
                 No 
               
               
                 Password type 
                 7 character 
               
               
                 Is locking of password bytes supported 
                 Yes 
               
               
                 Allow changeable features if setup password 
                 Yes 
               
               
                 Processor/Memory/Cache Record 
               
             
          
           
               
                 06 15 0A 01 07 20 00 06 10 00 90 00 00 00 00  00 
               
               
                 00 00 00 00 00 00  00 
               
             
          
           
               
                 SIT Record Id 
                 6 (06h) 
               
               
                 SIT Record Length 
                 21 (15h) 
               
               
                 Processor speed 
                 266 MHz 
               
               
                 L2 Cache 
               
               
                 Cache installed 
                 Installed 
               
               
                 Cache option 
                 Optional/Permanent 
               
               
                 Write policy 
                 Write back 
               
               
                 Size 
                 512 Kbytes 
               
               
                 Speed 
                 0 ns 
               
               
                 Total soldered memory 
                 16 MB 
               
               
                 Maximum memory installable 
                 144 MB 
               
               
                 L3 Cache 
               
               
                 Processor 
               
               
                 Cache option 
                 Not available 
               
               
                 Cache installed 
                 Not installed 
               
               
                 Write policy 
                 Write through 
               
               
                 Size 
                 0 Kbytes 
               
               
                 Speed 
                 0 ns 
               
               
                 Processor 2 
               
               
                 Cache option 
                 Not available 
               
               
                 Cache installed 
                 Not installed 
               
               
                 Write policy 
                 Write through 
               
               
                 Size 
                 0 Kbytes 
               
               
                 Speed 
                 0 ns 
               
               
                 Processor 3 
               
               
                 Cache option 
                 Not available 
               
               
                 Cache installed 
                 Not installed 
               
               
                 Write policy 
                 Write through 
               
               
                 Size 
                 0 Kbytes 
               
               
                 Speed 
                 0 ns 
               
               
                 Processor 4 
               
               
                 Cache option 
                 Not available 
               
               
                 Cache installed 
                 Not installed 
               
               
                 Write policy 
                 Write through 
               
               
                 Size 
                 0 Kbytes 
               
               
                 Speed 
                 0 ns 
               
               
                 Processor designer 
                 0 
               
             
          
           
               
                 General System Peripheral and Input Device Information Record 
               
               
                 07 1D E7 11 82 33 33 30 35 3A 3F 04 11 00 12 1E 
               
               
                 24 12 27 01 00 AC 00 01 00 00 01 24 13 F0 F0 
               
             
          
           
               
                 SIT Record Id 
                 7 (07h) 
               
               
                 SIT Record Length 
                 29 (1Dh) 
               
               
                 Does ROM support F10 partition 
                 Yes 
               
               
                 Is the System ROM flashable 
                 Yes 
               
               
                 Backup copy of CMOS supported 
                 No 
               
               
                 Is on-board bootable SCSI supported 
                 No 
               
               
                 Does BIOS support hard drive DMA 
                 Yes 
               
               
                 Does system have PCMCIA capabilities 
                 Yes 
               
               
                 Does system support enhanced IDE DMA 
                 Yes 
               
               
                 Does ROM have CD-ROM boot support 
                 Yes 
               
               
                 Does system ROM have a boot block 
                 No 
               
               
                 Does ROM have embedded diagnostics 
                 No 
               
               
                 Does ROM support POST speedup feature 
                 Yes 
               
               
                 Is TV Tuner Installed 
                 No 
               
               
                 Is E1 Torito Standard CD-ROM boot available 
                 No 
               
               
                 Form Factor 
                 Laptop notebook or sub-notebook 
               
               
                 Soft drive type 65 
               
               
                 Is soft drive type supported 
                 Yes 
               
               
                 Number of bytes of soft drive type data 
                 5 bytes 
               
               
                 Location of soft drive type data 
                 Extended System Configuration Memory 
               
               
                 What is starting address of the data 
                 48 (30h) 
               
               
                 Soft drive type 66 
               
               
                 Is soft drive type supported 
                 Yes 
               
               
                 Number of bytes of soft drive type data 
                 5 bytes 
               
               
                 Location of soft drive type data 
                 Extended System Configuration Memory 
               
               
                 What is starting address of the data 
                 53 (35h) 
               
               
                 Soft drive type 68 
               
               
                 Is soft drive type supported 
                 Yes 
               
               
                 Number of bytes of soft drive type data 
                 5 bytes 
               
               
                 Location of soft drive type data 
                 Extended System Configuration Memory 
               
               
                 What is starting address of the data 
                 58 (3Ah) 
               
               
                 Soft drive type 15 
               
               
                 Is soft drive type supported 
                 Yes 
               
               
                 Number of bytes of soft drive type data 
                 5 bytes 
               
               
                 Location of soft drive type data 
                 Extended System Configuration Memory 
               
               
                 What is starting address of the data 
                 63 (3Fh) 
               
               
                 Panel ID 
                 4 
               
               
                 Number of software configurable serial ports 
                 1 
               
               
                 Is the System ROM socketed 
                 No 
               
               
                 Integrated monitor and system board 
                 No 
               
               
                 Type of special modem installed 
                 0 
               
               
                 Is EPP mode supported 
                 No 
               
               
                 Client Management support level 
                 Enhanced 
               
               
                 Does drive 0 support DFP 
                 Yes 
               
               
                 Does drive 1 support DFP 
                 No 
               
               
                 Doee drive 2 support DFP 
                 No 
               
               
                 Does drive 3 support DFP 
                 No 
               
               
                 PCI bus master enable/disable 
               
               
                 CMOS offset 
                 30 
               
               
                 Bit location 
                 4 
               
               
                 CMOS type 
                 Non-Volatile RAM 
               
               
                 VGA palette snoop enable/disable 
               
               
                 CMOS offset 
                 18 
               
               
                 Bit location 
                 7 
               
               
                 CMOS type 
                 Non-Volatile RAM 
               
               
                 Are multiple PCI busses supported 
                 Yes 
               
               
                 I2C I/O Address 
                 44032 
               
               
                 Bit position of I2C SCL Signal 
                 0 
               
               
                 Bit position of I2C SDA Signal 
                 0 
               
               
                 I2C start/stop conditions 
                 Normal 
               
               
                 ATAPI device information 
               
               
                 First logical device 
                 Not Installed 
               
               
                 Second logical device 
                 CD-ROM Drive 
               
               
                 Third logical device 
                 Not Installed 
               
               
                 Fourth logical device 
                 Not Installed 
               
               
                 3-D audio support 
               
               
                 Audio device 
                 Not present 
               
               
                 Tone control device 
                 Not present 
               
               
                 Is Quick Boot Supported 
                 Yes 
               
               
                 Are Stick Ctrl, Alt, Shift Keys supported 
                 No 
               
               
                 Are Microsoft scan codes supported 
                 No 
               
               
                 Is power inhibit supported 
                 No 
               
               
                 Back to back I/O delay Index 0 
                 61459 (F013h) 
               
               
                 Back to back I/O delay Index 1 
                 2288 (8F0h) 
               
               
                 Memory Module Infomation Record 
               
               
                 08 09 02 00 00 46 03 01 10 46 03 
               
               
                 SIT Record Id 
                 8 (08h) 
               
               
                 SIT Record Length 
                 9 (09h) 
               
               
                 Nunber of existing memory sockets 
                 2 
               
               
                 System socket number 
                 0 
               
               
                 Expansion board slot number 
                 0 
               
               
                 Amount of memory in MB 
                 0 MB 
               
               
                 Is parity supported 
                 No 
               
               
                 System socket number 
                 1 
               
               
                 Expansion board slot number 
                 0 
               
               
                 Amount of memory in MB 
                 16 MB 
               
               
                 Speed of memory in ns 
                 70 ns 
               
               
                 Memory Form Factor 
                 DIMM 
               
               
                 Is parity supported 
                 No 
               
               
                 Timeout Default Value Record 
               
               
                 09 0A 03 01 01 4B 64 05 02 03 4B 64 
               
               
                 SIT Record Id 
                 9 (09h) 
               
               
                 SIT Record Length 
                 10 (0Ah) 
               
             
          
           
               
                 Conservation parameters when power conservation level is set to High 
               
             
          
           
               
                 Standby 
                 3 minute(s) (03h) 
               
               
                 Hard drive or system idle timeout 
                 1 minute(s) (01h) 
               
               
                 Screen save/monitor timeout 
                 1 minute(s) (01h) 
               
               
                 Maximum brightness 
                 75% (4Bh) 
               
               
                 Processor speed 
                 100% (64h) 
               
             
          
           
               
                 Conservation parameters when power conservation level is set to Medium 
               
             
          
           
               
                 Standby 
                 5 minute(s) (05h) 
               
               
                 Hard drive or system idle timeout 
                 2 minute(s) (02h) 
               
               
                 Screen save/monitor timeout 
                 3  minute(s) (03h) 
               
               
                 Maximum brightness 
                 75%  (4Bh) 
               
               
                 Processor speed 
                 100%  (64h) 
               
               
                 CMOS and NVRAM Information Record 
               
               
                 0A 05 7F 00 3F 00 01 
               
               
                 SIT Record Id 
                 10 (0Ah) 
               
               
                 SIT Record Length 
                 5 (05h) 
               
               
                 Number of bytes of NVRAM or ECMOS 
                 127 (7Fh) 
               
               
                 Number of bytes of CMOS 
                 63 (3Fh) 
               
               
                 NVRAM access type 
                 Index:820h, Data:800h-81fh 
               
               
                 Extended Disk Support Record 
               
               
                 0E 02 A1 DE 
               
               
                 SIT Record Id 
                 14 (0Eh) 
               
               
                 SIT Record Length 
                 2 (02h) 
               
               
                 Pointer to extended disk table 
                 56993 
               
               
                 Product Name Header Record 
               
             
          
           
               
                 10 0E 41 72 6D 61 64 61 20 37 37 39 32 44 4D 00 
               
             
          
           
               
                 SIT Record Id 
                 16 (10h) 
               
               
                 SIT Record Length 
                 14 (0Eh) 
               
               
                 Product Name (Driver) 
                 Armada 7792DM 
               
             
          
           
               
                 Version information for Compaq Diagnostics for Windows 
               
             
          
           
               
                 CPQDIAG.EXE 
                 8/26/98 9:50:34 AM 
               
               
                 DL_DISK.DLL 
                 8/26/98 10:04:00 AM 
               
               
                 DL_SCSI.DLL 
                 8/26/98 10:04:10 AM 
               
               
                 DL_PAR.DLL 
                 8/26/98 10:04:10 AM 
               
               
                 DL_SER.DLL 
                 8/26/98 10:04:12 AM 
               
               
                 DL_AUDIO.DLL 
                 8/26/98 10:03:58 AM 
               
               
                 DL_CPU.DLL 
                 8/26/98 10:04:00 AM 
               
               
                 DL_INPUT.DLL 
                 8/26/98 10:04:02 AM 
               
               
                 DL_MODEM.DLL 
                 8/26/98 10:04:06 AM 
               
               
                 DL_VIDEO.DLL 
                 8/26/98 10:04:14 AM 
               
               
                 DL_MEM.DLL 
                 8/26/98 10:04:04 AM 
               
               
                   
               
             
          
         
       
     
     Further features which are contemplated as advantageous with the presently disclosed innovations are described in copending U.S. application Ser. No. 09/429,681, filed on Oct. 28, 1999, which is owned in common with the present application and has the same filing date as the present application, and which is hereby incorporated by reference. 
     Definitions 
     Following are short definitions of the usual meanings of some of the technical terms which are used in the present application. (However, those of ordinary skill will recognize whether the context requires a different meaning.) Additional definitions can be found in the standard technical dictionaries and journals. 
     Hardware: the physical, tangible components of a computer system. 
     Operating system: a set of programs controlling the operations of a computer system, such as assemblers or input and output facilities. 
     Configuration: the collection of internal settings that controls how hardware and software function. 
     Modifications and Variations 
     As will be recognized by those skilled in the art, the innovative concepts described in the present application can be modified and varied over a tremendous range of applications, and accordingly the scope of patented subject matter is not limited by any of the specific exemplary teachings given. 
     In a preferred embodiment, the presently disclosed innovation is used on a computer running any of the Windows 95/98/NT/2000 operating systems. Any other operating system may be used with the present innovations. 
     The base and current computer hardware and operating system information is captured in ASCII text files using Compaq Diagnostics for Windows. Storage of the data in any format is within the contemplation of the invention. 
     The design builds on Compaq Diagnostics for Windows. However, any diagnostics program could be the foundation for the presently disclosed innovations. 
     The diagnostics program can be an operating system level program, or embedded diagnostics can be used. 
     The hardware and operating system configurations may be gathered more frequently than only at program installation and program execution. For instance, each time the hardware or operating system undergoes any configuration change, the new configuration is captured and recorded as an ASCII text file. Or, the system may run cpdiaga.exe at each startup, recording configuration changes. In embodiments where there are many sets of configurations stored, each configuration is time stamped so as to preserve a complete chronological record of configuration settings for the computer. Additionally, in embodiments that record configuration more frequently, each time current configurations are recorded, the configurations could automatically be compared with the previous configurations, and only the changes captured in ASCII text files. 
     Information other than just hardware and operating system configurations can be captured by the program. Any readable information accessible to the program, be it an operating system level diagnostics program or an embedded diagnostics program, may be captured and used as a service tool. Software and DLL (Dynamic Link Library) versions could be checked. Anything stored in the Windows Registry or in any directory may also be accessed and used in servicing computers. 
     The amount of processing of the configuration data done by the diagnostics application can vary. The diagnostics application can merely gather and relay the configuration information, or it could perform some comparison. It could also filter the data, sending only the changes in configuration, or only send data about certain hardware or software. 
     Comparison and other processing of configuration data could occur at the user&#39;s computer locally, or it could be done remotely by a computer at the customer service site. 
     The program can prompt the user for input regarding the problem, or the data could automatically be sent without user input. Additionally, only the user input information might be sent, with or without the configuration data. These options can be made available as user selected options, or they may be made automatic so that the user need not initiate them. 
     It should also be noted that the disclosed innovative ideas are not limited only to systems based on an x86-compatible microprocessor, but can also be implemented in systems using 680x0, RISC, or other processor architectures. 
     It should also be noted that the disclosed innovative ideas are not by any means limited to systems using a single-processor CPU, but can also be implemented in computers using multiprocessor architectures. 
     Additional general background, which helps to show the knowl-edge of those skilled in the art regarding the system context, and of variations and options for implementations, may be found in the following publications, all of which are hereby incorporated by reference. In particular, many details may be found in the books from MindShare, Inc., including P ROTECTED  M ODE  S OFTWARE  A RCHITECTURE , C ARD B US  S YSTEM  A RCHITECTURE , EISA S YSTEM  A RCHITECTURE , ISA S YSTEM  A RCHITECTURE , 80486 S YSTEM  A RCHITECTURE , P ENTIUM  P ROCESSOR  S YSTEM  A RCHITECTURE , PCMCIA S YSTEM  A RCHITECTURE , P LUG AND  P LAY  S YSTEM  A RCHITECTURE , PCI S YSTEM  A RCHITECTURE , USB S YSTEM  A RCHITECTURE , and P ENTIUM  P RO  P ROCESSOR  S YSTEM  A RCHITECTURE , all of which are hereby incorporated by reference, and in the P ENTIUM  P ROCESSOR  F AMILY  D EVELOPER&#39;S  M ANUAL  1997, the M ULTIPROCESSOR  S PECIFICATION  (1997), the I NTEL  A RCHITECTURE  O PTIMIZATIONS  M ANUAL , the I NTEL  A RCHITECTURE  S OFTWARE  D EVELOPER&#39;S  M ANUAL , the P ERIPHERAL  C OMPONENTS  1996 databook, the P ENTIUM  P RO  P ROCESSOR  BIOS W RITER&#39;S  G UIDE  (version 2.0, 1996), and the P ENTIUM  P RO  F AMILY  D EVELOPER&#39;S  M ANUALS  from Intel, all of which are hereby incorporated by reference.