 ibm global services, a division of ibm, is the world's largest business and technology services provider. it employs over 190,000 people across more than 160 countries. ibm global services started in the spring of 1991, with the aim towards helping companies manage their it operations and resources. global services has two major divisions: global business services (gbs) and global technology services (gts). ==ibm global business services== ibm global business services (gbs) is the professional services arm of global services, including management consulting, systems integration, and application management services. revenues from the global business services were $18.6 billion, down 4 percent in 2012 compared with 2011. ===history=== the beginning of ibmâs involvement in it services can be traced back at least to 1989 when eastman kodak company and ibm completed an agreement by which ibm designed, built and managed a new state-of-the-art data center for kodak in rochester, new york under the brand name issc, integrated systems solution corporation. also in 1989, ibm introduced business recovery services, an offering that enables a business to continue operations in the event of an unplanned outage or disaster. in 1992, the company formed ibm consulting group, as a new management consulting organization with service lines in business transformation and it strategy consulting. this initiative was led by robert m. howe, ibm vice-president and general manager of ibm consulting group. the group was rebranded to ibm business innovation services in 2001,{{cite web|last=rothenberg|first=matthew|title=ibm business innovation services|url=http://www.baselinemag.com/c/a/projects-management/ibm-business-innov
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