text: To Sedona's Credit,  the GM contacted me via e-mail to rectify the situation.  I promptly responded, but have not heard from her since.  I assured her I would try this establishment another time and update the review based on that visit.\n\nI sincerely hope the email was not just to get a ratings boost.  Time will tell...\n\n\n\n\nThis really pains me, but I can't give Sedona more than 1 star!  I see a lot of other decent reviews, but that simply wasn't my experience here.  \n\nAfter driving by no less than 100 times, I finally decided to take advantage of the $19.99 Steak and Lobster special.  This is my weakness and I had previously never met a Lobster I didn't like!  \n\nUpon entering, I was struck by a feeling of attempted class.  I say attempted because the walls are really quite bare, but the decor that they do have is not cheap.  The lighting is reduced and the furnishings are on the more upscale side, but something just doesn't feel right.  I walk up to the bar, primarily because it is wide open, take a seat and prepare to ask for a menu and begin the \"what Vodka do you have\" game.  I am immediately greeted by a bartender in a classy (from the front) black dress and told \"If you aren't gambling, you can't sit there\".  Now, call me crazy, but I am more accustomed to \"Hi, how are you today?\" or... God forbid from a place ATTEMPTING class \"Good evening, Sir.  What can I get you?\".  My expectations were obviously high... after all, this IS the place with the discount steak and lobster.  Being no stranger to a video poker machine, the only civil response I could muster was a curt smile as I inserted money into the machine and ordered my drink.  As the bartender turns away, I notice that the once \"classy\" dress is has an open back and she has a freaking mural tattooed on her back.  Nothing against tattoo's, but this is a FAIL!\n\nAfter about 20 minutes and setting off half a dozen flares to get the bartenders attention, I ordered my food.  In the interests of time and YOUR boredom, I will skip to the point and say that most of the 25-30 minutes that I was waiting for my food, most all of the staff (I think even the cook - he certainly wasn't a 'chef') were gathered around the service area discussing their weekends.  Another FAIL on the class front.\n\nFood is here-  A firm believer that there is no other way to eat a steak than medium-rare, my cow is cooked to baseball mitt levels.  The seasoning was non-existent and the presentation was sloppy (sorry, didn't think to take pictures at the time as I was busy downing TUMS). The lobster was rubbery, obviously over-cooked.  By far the most edible item on my plate were the veggies, as I had to send the potatoe back for another microwave session.\n\nI will not be back here, which is really disappointing because I keep getting text messages and email offers from the apparently mandatory players club card I signed up for (skipped that part, but it was entertaining).   Sorry Sedona!