text: Horrible business, went to location on Rancho to get a oil change. Notice upon check out they did not use the correct Manufactor Recommendation 5w30. I asked the guy at the desk to correct the problem. He got the manager, manager said, \"I will have to charge you for another oil change if that is what you want\" my comment back was, \"you need to follow the directions they place on the chaises of the vehicle, and not just use any old oil you have laying around your shop.\" At this point the manager was yelling at me in front of his customers and I was yelling back because the manager Jesse is not a real manager. I was told to contact the Pecos location by the front desk guy and I did, the manager at this location was just as bad as the location I went to-yelling over the phone at me. Needless to say if you are looking for a quality mechanic, try another mechanic and skip Royalty because if they could read they would be using the right parts for the right job.