text: Yeah, I have to agree with the rest of the reviewers here that the lines of communication and general attitude here are pretty awful. I read on some other site about someone experiencing bait-and-switch style tactics here, which I felt these guys tried to do, though I held their feet to the fire and went to their top financing guy, and he worked with me and was very nice, and I ended up getting a better deal, which is the only reason I'm giving them 2 stars instead of one. \n\nOne question, Chapman sales staff (and mgmt.): Why hurry to \"close deals\" (in the guise of a peppy \"We really want to get this deal done for you and get you out the door in your brand new car!\") and promise a deal that you can't backup until you get the final word from the bank??? Stop giving people the erroneous idea that it's a done deal when you drive away. My experience was, a few days after the sale, I get the \"It's gonna be another $2,000 down and blah blah blah at this rate for you to keep this car...\" etc. And when I protested nicely, saying, \"Can you work with me here?\" the salesman walks me to the back lot and shows me a completely different car make and goes, \"You can buy this one with your credit (not having any credit cards or open lines of credit in the last 2 years constitutes \"bad credit\")...or I can give you your old car back and we can say goodnight\" kind of rudely, and I was left flabbergasted that he didn't get the facts squared away from the bank before letting me fall in love with the VW Jetta he hurredly put me in (Yes, he picked the right car for me, it is awesome, but still...). Just be honest with people and say, \"we need to hear back from the bank till it's a done deal\". People appreciate honesty and won't necessarily run away if you are, but unfortunately most understand deception is part of the car salesman game.  \n\nAnd yeah, the VW service dept. people are incredibly condescending. I even got called \"buddy\" which is plain insulting in that situation. It's \"Sir,\" guys. Wake up and learn some customer service skills, K?\n\nI'm afraid I would not recommend this place to anyone looking to buy a car, obviously (unless you have thick skin, are an experienced car buyer, and have a take-no-shit-from-car-salesman attitude, because they do have some great cars), so...take a look at your Yelp rating, guys. Everyone thinks you suck!\n\n@Scout S.: I too test drove a Jeep Liberty, and it was on empty, too! \n@Annemarie L.: I wish I'd checked the reviews online, too. I probably would have gone to Tempe Autoplex instead, where my g/f bought her Honda and has never had a problem.