text: I spent $30 per dog tag on two tags that were guaranteed to last. Well only one of them made it, the other one fell apart. I called to see if they could just remake the one that broke since they told me it would last. The other one I bought for my other dog is still in perfect condition. \n\n  I don't live super close to this location anymore and the petsmart by me doesn't have this new machine to make them. The manager wants me to come in and show it to him so that he can tell me if it's worthy of a replacement or not because people lie to him and he can't take it back if it was abused. \n\nok, first of all. my dog weighs 4 pounds, how in the world could she abuse a dog tag? \n\nsecond of all, just because some customers have lied to you in the past doesn't mean that I should be punished and be treated like a liar as well.  I spend lots of money at petsmart every year. \n\nI don't think it's appropriate to make me drive all the way to your store so that you can figure out that I am not a liar. In this case, the manager has all the freedom to decide what he wants regardless of the truth. I would be out gas and time if he chooses to say I abused a dog tag or for whatever reason he wants to make up so that he doesn't have to replace $30.\n\n\nI will go in for the last time to fight for my replacement and that will be the last time i step into a petsmart. I will find a new store to be loyal to and spend my money where it is appreciated and they don't assume i am a criminal. \n\nIt would be much wiser to replace a dog tag and earn my respect and loyalty than to lose me as a customer. but maybe they are just doing so fabulous in this economy and don't need my money. i doubt it. \n\nso if you see someone raising hell over a stupid dog tag- its probably me. i will never go down without a fight, LOL! \n\nget over yourself, petsmart.