text: I created a Yelp account just to write this review. Believe me, very surprising because PF Chang's is my go-to for consistent good food.  I ordered from the lunch menu for pick up. I arrived 3 mins after it was suppose to be ready. The nice bartender was packaging it up. I got pepper steak with brown rice and egg drop soup. When I checked my bag - all that was in there was the pepper steak entree. I asked the bartender for the egg drop soup. While he went to get the soup, I decided to check my bag to ensure I received the right entree. I'm glad I did, because there was NO rice in there - just the plain pepper steak entree!!! So when the bartender came back with the egg drop soup, I had to ask him for the brown rice!! Truly frustrating and a pain. Especially since I placed the order online 30 mins prior.  As if the experience itself weren't bad enough - when I get back to work (which is literally 2 mins away), the food was cold. The pepper steak was ice cold like it had been sitting there for hours or made a long time ago.  Very disappointing - I will not be returning to this PF Chang's or any other one for a long, long time.