text: There is only one reason why I didn't give 5 stars. I will explain at the very end of this review. \n\nMy husband and I have stayed at the W in our past travel including NYC, Hong Kong, Sydney and many more. Yes, we have always been a fan. However, on our recent trip to Montreal we almost opted out of staying at the W. We thought we would stay at a hotel more classic, less trendy sort of thing. So happy we stay true to our long term love. You are everything you claimed to be. Whenever, Whatever, and more......... \nThe main reason our experience was so wonderful at the W, Montreal can be describe by one word, The Staff!  They are so professional and helpful. \n\nWe check in and immediately got upgrade to this amazing loft apt style suite (starwood points! yeah!)\n\nConcierge recommandations on dining option (based on our taste) was point on! There was nothing we didn't enjoy in Montreal  and I must credit most of it to the staff at the W hotel. \n\n\n**** negative experience  at the \"Away Spa\" (more like a constructive criticism)\n\nMy husband and I both decided to get a massage one afternoon to give ourselves a break from amazing food and shopping. My husband said his experience was up to par and mine was, hummm.....how should I put it  .... Terrible!!!! We had two different massage therapists. My therapist really do not know what she was doing. During the massage, I asked the therapist three times (politely) she can apply more pressure. She acknowledged but nothing happened! This is the only massage I ever had that made me feel worse after the treatment.  I felt very cheated by this particular therapist. She needs additional training!