text: I have received a message from the corporate office manager, Jeanette, related to my  email but have not actually spoken to her-I did call her back twice, so far. My last call was Monday Oct 28, 2013 prior to my scheduled laser hair removal (LHR) apt but she just stepped into a meeting. \n\nI went to my appointment. Staff escorted me to the YAG room. I refused treatment. Told them that they have lied to me and I would not have treatment with the YAG. I left and wrote the following email to the corporate office.....\n\nI am incredibly unhappy with the services at the Scottsdale,AZ office!!!!!! I have exchanged messages with Jeanette at the corporate office in Utah but have not been successful in an actual conversation. My final attempt at an effective treatment was Monday October 28, 2013 at 2pm at the Pima Rd location. I left without getting LHR treatment and at this point, I would appreciate a refund for four of the six paid treatments. The staff is offensive and unfriendly and lie about the laser they use!!!! I am appalled!! I worked as a registered nurse in medical aesthetics for two years, I do have knowledge and the staff disregard clients opinions and expectations. Please contact me for discussion of a refund. Thank you, Carolyn Burr\n\nI hope they make things right. I'll let you know