text: OMG! I should have checked out yelp review before booking!  It's 1am in the morning and we spent 5 hours in traffic today to get here.  Im so upset that i cant sleep and have to sincerely warning ppl not to book here. \n\nEvery bad review here are true:\n*Long registration line\n*Bad customer service \n\nWe checked in at 10pm tonight, front desk checked us in to a room that's not what I booked for!  Until I got the key and I notice it said \"Story tower\" and I remember I booked \"World tower\". So I returned to front desk and ask if they gave me by mistake, THEN they told us \"World\" is already booked up! (Wrong #1:you should have acknowledge us prior to giving us the room) and then try to hard sell us that \"Story\" has more amenities and it's in cool NY loft style.  Okay,  we don't want to be the trouble maker so even I know I didn't like Story style when I booked online already, we thought to take a look.  Jezzz...this is a joke! ..it's so bad that I find its hard to believe this is a famous SLS hotel and I even can't believe I'm in Las Vegas!  This is the worst worst worst hotel ever! THE ROOM IS SUPER SMALL! It's all cheaply furnished! Even my dorm room from 10 years ago is better.  We cannot live with it so we go back down to front desk and request room change.  Finally we got a room at \"World\".  The decorations is nice and is what I expected,  so we started to settle in, after I naked for shower, then I found out there is NO hot water, see my review in pictures below on FB.