text: Worst experience ever!  I am a fan of Richardson's so I thought we should check this place out.  Stopped in on a Friday night around 8pm without reservations just to see how long the wait would be.  Great host at the door greeted us and was really friendly.  He said there was over an hour wait upstairs but we could try our chances downstairs where it was all open seating.  We headed downstairs, grabbed a couple glasses of wine and waited for seats to open up.  We waited quite a long time for a table and multiple groups were able to grab seats before us, so we saw a couple ladies paying their  tab and asked if we could get their seats when they were ready to leave.  We ended up talking to them for a while before they left.  When we went to sit down, a very unfriendly brunette bartender said this other couple had been waiting longer and were next on \"the list\".  The other couple was already sitting!  She gave them our seats  at the bar and someone else who had just walked in grabbed their chairs.  I'll never be back.  If there's a list, tell the door guy and offer people to put their names on it when they arrive.  And if that couple needed to sit at the bar so bad, I would have been fine with the table.  Customer service is obviously lost on this place (except the sweet door host.  Worst experience I've had in a long time.  Contrary to my efforts to calmly explain to the bartender, she did nothing to resolve the issue.