text: POOR poor service!!  I came across this company by someone (Keith Kravitz) who writes reviews and he said this is the BEST company to have your grand canyon bus tour with. He stated Excellent Customer Service, what a joke. I haven't tried and will never pay this company for my tour.  They have a phone on the site to call, I called a few times and no answering machine but a recording saying this voicemail box is full and cannot hold too many messages.  Ok, so I decided to email them because I wanted to clarify some things that contradicted Keth Kravitz's reviews, he stated this company is all inclusive with lunch and etc.....But when I looked on the website, it does say \"All inclusive\" but lunch is not provided. Then of course the first thing came into mind was to call them and clarify. I got fed up with their voicemailing system so I emailed them. This is the response I received:    \n\n\nAlice,\nWe are swamped with tour bookings for tomorrow.  All your answers can be found on our website.  We don't employ a large staff to answer the same questions over and over, which the answers can be found on the website.  If you would like us to answer the phone more, we will have to hire more people and raise our prices.\n\n\nPerhaps our company is just not the right fit for you.  You sound like you need more customer service.  We cater to the independant internet savvy traveller who has no problem using our website.\nGood luck\n\n\nThis is some kind of EXCELLENT Service!!