text: In general, the quality of the work wasn't very good. Aesthetically, it is less than pleasing. One of the screaming problems they had technically was that they used a car jack (the upright kind) to jack up the air conditioner on my roof rather than professionally removing and replacing it. Then when we had problems with the air conditioner leaking (both water and air) because it wasn't set right the owner said it wasn't his problem. After he was unconscionably rude to me on the phone, he reluctantly agreed to fix the setting of the air conditioner. His fix was some rubber bits and a nail.\nThey also charged me $151.00 to comb out the fins on my air conditioner. Even though they never did that. I paid for that myself. \nThey also reused my old tiles that they had popped off my roof. The tiles that were broken when removed they replaced with some tiles that were taken from another job. \nThey left broken pipes in the roof and we had to tell them to replace them, because they weren't planning to. They were just going to leave them in and give us a check back for them when the job was done. \nThey backed into all of our awnings on one side of the house. They ruined a privet hedge that has been there since the 1940's. And they left garbage and nails everywhere. \nThe saga continues... At the beginning of this year, we found out (after paying two plumbing companies, replacing the toilet, cleaning up sewage, digging up the back yard) that Aladdin covered up the air flow pipe in our bathroom that caused us almost $1,000.00 in repairs, replacements and time. They fixed that and put in the pipe after a letter to the BBB and they said they would deduct all of those expenses from our final bill. They still have not. It has been months.\nIf you can believe this, the last invoice I received was an inaccurate and nasty \"You better take care of this or we will negatively effect your credit\" invoice and they tacked on a late fee, just for good measure. Then, I get a ridiculous email from the head of accounting (the one with 20 years of experience who can't follow the terms of our contract) that says she is \"done playing games\" with me. Had I known this was a game, I would have played along sooner. \n       The most horrible part of all of this, we went with them because they were local. We are very big on supporting local companies. They are an Arizona company and we really love to support our community. We checked them out on the BBB website and they had an A+ rating. And we also checked the ROC website and they had had no complaints so we felt confident hiring this business. We liked our sales men, yes, there were more than one. The work itself isn't impressive but I am over that. It is the treatment we have suffered from the owner and the head of the billing office since that is really shameful and I wouldn't wish this nightmare on anyone. Oh and by the way, we're still finding nails...