text: Horrible service given by a sales rep named Irene. We had the misfortune to have Irene assist us with our returns. We had an item out of the bag because we were debating on whether or not we wanted to return it. When telling her we wanted to return it she said that the item was not in the bag and she didn't take it out. At first I didn't understand what she was implying because I told her the item was on my receipt. She kept saying that she did not take it out of the bag. We told her we did to inspect it and she saw us do it! In the end she accepted the return which was probably  the smartest things she has ever done in her life.\n\nIf she could look up our history, she would see that we have spent over $500 in just the past 2 months alone. Why the hell would we try to 'steal' a $10 item. \n\nThis is the first hot topic I have ever been to where I left feeling offended and dissatisfied. San Diego hot topics are so wonderful! I hope this was a one off and not a vegas thing