text: I 110% agree with Elysia. I also work in the mall and my coworkers and I have been to Johnny Rockets a bunch of times combined. \n\nI can say that I have had one semi-decent experience out of ten. The customer service is HORRIBLE! I always order the veggie patty and twice they messed that up... I call in all of my orders and being placed on hold means listening to the hostess take other peoples orders while the phone sits on the counter. Shortest amount of time you'll wait is 5 minutes, so you'll want to hang up and call back later. The staff always seem to be in a bad mood, their is no sense of urgency, and very disorganized... come on! it's a burger joint! And they dance?!?! \n\nLast thing I will say is considering my coworkers and I used to always order from Johnny Rockets, you would think they would remember at least one of us and not look at us like complete strangers when we go to pickup our order. \n\nThe sad thing is, I love Johnny Rockets, but will not be returning to this location. I will take my $13 else where...