text: I am a huge fan of Drybar where I live in the east coast, and I wanted to treat my Mom to a blowout while I was home in Arizona for the holidays. Rather than having a special experience, however, we felt like we were inconveniencing the staff. \n\nNeither one of us had an actual stylist do our blowouts. Instead, the managers both attended to us after we had been waiting for over 20 minutes past our appointment time (and we had checked in at least 15 minutes before the scheduled appointment time). My mother's appointment started off with a stylist, but she literally walked away without saying anything and then a manager came and took over letting us know that the stylist was \"sick\" (we later saw her attending to another client). \n\nBecause of the change in stylists, my mother did not have any product put in her hair and because she had never been to a drybar before, she didn't know to ask for any. As a result her blowout did not last. Perhaps I could understand the stylist changing mid-blowout if my mom was being rude, however, my mom was exhausted at that point and wasn't really talking - just trying to enjoy the experience. \n\nWhile the managers were lovely (and the gal who performed my blowout was 7 months pregnant so extra props to her for standing at that point) and made us look beautiful, it wasn't the special experience I was hoping for or have come to expect from Drybar and made what was supposed to be a fun afternoon anything but that.