text: I will never order flowers through Cactus Flowers again.  I ordered flowers online to be delivered on Saturday 2/11 for a friend's mom for her birthday.  They delivered without the personalized card.  My order confirmation clearly shows the message I had written for her.  She had to call Cactus Flowers twice to figure out who they were from and the employee she spoke to was incredibly rude to her.   Also the flowers did not look like what I had ordered.  In the picture there are purple flowers which they just left out completely.  I called Cactus Flowers the next day, Sunday to try and figure out what happened.  Even though I had my order number, it still took her 10 minutes to find my order.  Apparently the flowers had come out of their Carefree location so if I wanted them to deliver a new bouquet, she would call that location to make sure they had all the flowers that were supposed to be in it.  She said she would call me back and let me know.  I had a missed call from them later in the day but no voicemail.  It took me until THursday to get back in touch with them due to my work schedule and the fact that....wait for it.....they have no voicemail.  What kind of business operates with no way for anyone to leave them a message?\n\nSo on Thursday I finally reached them and spoke to someone else and she told me that they would redeliver Friday or Saturday.  Guess what, it didn't happen!  I called back yesterday and spoke to someone who was less than pleasant and she said she would have a manager call me back today.  It is now 3:00 and I haven't heard from anyone.  I'm sure I will have to call them back, again.  I don't think I have ever experienced such crappy customer service.  It actually takes effort to suck as much as they do.  \n\nMoral of this story:  Do not use Cactus Flowers.  I will return to using Pro Flowers as I have never had any issues with them.