text: While we were circling Chandler Fashion, my husband called the Men's shoe department to see if they had a shoe in his size (Chuck Taylor's, size 14, black or grey).  The associate who took the call wouldn't even go check to see if they had the shoe in stock.  Instead, he immediately stated they didn't have any Chuck Taylor's in size 14.  So, I was frustrated, since we had bought many size 14 pairs from this Nordstrom in a selection of brands.  We felt they probably had the shoe and just were too lazy to check or weren't concerned by the little amount of commission they'd make on the $50 pair of shoes.  So minutes after the call, I went into the store, asked the men's shoe associate (Daniel B.) if they had any converse shoes in 14.  He asked what color, and I told him any color would do.  He went to go check, and brought out 2 pairs (black and white).  What do you know!  Look what a little effort can do!  I bought the black pair.  I left the store and called the store manager (Deb) to explain our less than stellar service.  She said all she could do was apologize for the bad experience.  I made a suggestion; she should discuss customer service with Daniel (or the gentleman) that answered our call.  All to say... if you are desperate for a pair of shoes, don't expect good service from this Nordstrom - go elsewhere!