text: **Summary**\n       - Incompetent staff - Half of them don't know the obfuscated procedures the other half enforce to make it difficult on the customer and waste time.\n       - Availability - They randomly have no doctor in for a day. How are you going to have an optometrist location without a doctor?\n       - Pressure - They try to push the brand of contacts that will give them their commission and make it terribly difficult for you to get the one you want.\n       - Price - With insurance, their fitting prices are about $20 more than their competitors.\n**Story**\n\nOne Saturday, my usual optometrist was booked solid and I was in great need of new contacts, so I gave Elite Eye Care a try. Big mistake. I came in looking for a contact lense prescription for my current brand and a glasses prescription in case I wanted to get new glasses later. After taking the exam, they \"forgot\" to write me a glasses prescription. I mentioned it and they apologized. Tricky tricky.\n\nThe next week I'm trying to buy my contact lenses at Sam's Club and they told me the contact lense prescription was for Acuvue 2 and not my current brand. Well played Elite Eye Care. Well played. I call Elite Eye Care up to tell them I wanted my current brand and they told me they just have to fax over a release form for me to sign and send back. I did that and due to their slow response time, it took an hour. Guess what, they sent over the exact same Acuvue 2 prescription even though I specifically told them that was the problem. I called them again and they changed their story. They now told me I have to come in and get \"refitted.\" Unfortunately, because they wasted an hour, they were closing and I couldn't do it that day. I told them I'd come in next Saturday, and they told me it'd be fine since the \"refitting\" would only take a second.\n\nNext Saturday, I come in and they tell me there's no doctor in. At this point the trial lenses they gave me is past due, so I gave in and bought Acuvue 2. Unfortunately, I let them win.\n\n**Recommendations**\n       - I would definitely not recommend this place unless frustration and inconvenience brings you joy.