text: Phew!   All of these Yelp reviews had me seriously worried about arriving at PHX and renting a car, but thankfully, the experience was [relatively] seamless.\n\nI am rather flexible when it comes to rental cars - give me one that gets me from A to B safely, has satellite radio or Bluetooth for music, and is clean. If it happens to be a fun, red sporty version of the above, then all the better!\n\nRed Camero for same price as a Geo - okay.\n\nDrive through check-out was efficient, as was the drop-off.  10-15 minute basic shuttle drive between Hertz & PHX (no wait at either end).\n\nHowever.......with only 3 people in line, and 2 more at front with Hertz reps, a wait of more than 10 minutes seems ridiculous.  Seriously, folks, you are renting a car, not adopting a child.  When another Hertz employee walked through the waiting area, we asked what the chances were to have the \"live help\" - none, evidently, as the wait was even longer for your digitized live lady as it was for the actually-live people right in front of us.  Okay.  Then it turns out that Gold Members can pass through this absurd process, go downstairs following the non-existent signs and find your name on the board.  Yes, this is what I'm used to.\n\nExcept name not on board.  Damn.\n\nWalked inside the \"Gold Members Only\" (oh, why do we have to be so pretentious?!), and someone came out to help with \"are you a gold member\"?  I so wanted to ask what the secret password was, but my companions were getting a bit testy.  Yes, I am; just want a car.  \"Is your name on the board\"?  Okay, even if it was, and I was oblivious to the members-only board process, would it hurt you to look my name up anyhow?\n\nNo, not on the board.  \"Oh!\"  Now we're getting serious.\n\nName searched; found; car assigned; directions to car given; car found; check-out; drove on.\n\nTake home message: Sign up to be a Gold Member (it is free), call ahead to ensure your reservation is current (I did so, after reading these reviews), and you should be good to go.  Or, if you don't have to rent a car at all, this is always a great option :-)