text: Super shuttle can rot in hell. I made an online reservation, pre-paid and was super psyched about the great $14 rate that would get me to my hotel. my plane came in early, but i had to wait for my bags at baggage claim so i was about 10 minutes late for my 9:35PM pickup.  \n\nI go outside and am directed to the super shuttle dispatcher guy who i walk up to.  he half turns towards me but refuses eye contact as they are glued to the company cell phone that is scrolling something on the screen.  \"hi i have a reservation, my name is erin...\" he takes a deep breath and asks again how i spell my last name and says \"yeah yeah 5 minutes\" and promptly walks away from me. \n\nnow my name is generally difficult for people to spell, and i didn't get the sense he'd actually been listening, but i moved aside and took the opportunity to stretch my legs. a van pulls up about five minutes later. driver gets out, says one man's name, the man gets on and they drive away.  another van pulls up. i ask the guy if it's the one i'm supposed to get on and he puts his hand up to indicate i should stop talking. umm okay. \n\nso now it's 10:20 (!!!!) and that dude goes on break when his coworker comes back. his coworker who just smoked an entire blunt.  more vans are coming and going, yelling out street names and people just hop on. well i don't frigging know what street my hotel is near wtf?!  at 10:30 i approach the stoner and ask him when my shuttle is arriving.  his first question: \"did the other guy help you?\" i can sense that if i say yes he will immediately walk away. i say no. he looks up my reservation and oh magical, no one called it in when i got to the stand 40 minutes ago. wow. spectacular. so i tell him the other guy told me five minutes, and that i have a reservation and he goes \"there are no reservations and i thought you said no one helped you\".\n\nAAAAYYYYYYYYYYY!! after he tells me i will have to wait an ADDITIONAL 45 MINUTES i call the 800 number to have a screaming fit, and that dude calls the stoner and asks him what's up and the stoner says i'm annoying and then i am told yet again that there are no reservations.  no reservations? i ask. why did i get a confirmation, pick up time schedule and pre-pay online then? hmmmm?? no response to that but after a brief hold i'm told i can get on a bus in 15 minutes.  \n\ni got to my hotel at 11PM. sure it's a $14 ride, but that's not right.