text: It's a darn shame, but Community Tire and Auto seems to have crossed the fine line from fair pricing to outright greed.\n\nA recent repair that I had performed by Community Tire and Auto necessitated the replacement of several parts. These parts retail for an amount of X dollars, plus minus 10 dollars, depending where you buy them. When I received the bill, it turned out that Community Tire and Auto charged me !?! X+100 Dollars per part ! !?? \n\nA HUNDRED dollars more than the part costs retail ?! Be aware that I needed several of these parts, so I spent HUNDREDS just on this outrageous markup !? \n\nI would have gladly accepted a 25 or maybe even 30 Dollar markup from the retail price of the part, but a hundred dollars, that's just a smack in the face, and a smack in the face of a loyal customer on top of it.\n\nAt this point I might as well take my car back to the dealership, at least they're somewhat more transparent and logical when it comes to the costs of parts.\n\nThis wasn't the case before, but Community Tire and Auto is now showing a   disturbing trend to maximize profit WITHOUT maximizing value for the customer.\n\nLately, every time I take my car there, there's always an attempt to 'upsell' me and part me from my money, even if the 'work' proposed isn't necessary or even reasonable in terms of pricing.  \n\nIt really is sad, I used to trust this car repair shop blindly, but now they're really no different from any other repair shops that try to maximize profits on the backs of their customers. I do think that there might be a disconnect between upper and middle management here, I have a hard time believing that upper management would condone such practices; it seems the branch/location management seems to be primarily interested in 'upping' the numbers, and not seeing the 'big picture' of the brand as a whole.\n\nAs it stands, I can no longer recommend Community Tire and Auto in Glendale, at least nor for repairs that require any replacement parts. \n\n'Community Tire and Auto' USED to be about quality work at resonable prices... What happened to the Brand, Howard ???\n\nWhat a darn shame!