text: My flight was 70 minutes long. My wait to get my internet reserved car was longer. I was 7th in line. There were 4 people at the counters. They spent so much time trying to up-sale the people in front of me that it took over 40 minutes to get a person through the process. Even when people kept saying they were not interested they kept pressuring them. It got to be a sarcastic joke among the people in line. What made the wait longer? People went on lunch during this time. I am pretty sure one person left to check her text messages (she pulled out her phone after finishing a customer...50 minutes after I got there, looked at it then left ....only to return in 10 minutes). When I got to the counter and complained about the wait the person told me (seriously) 'If time is important to you I would chose another company'. \n\nAs I finally left I looked at the other company counters...Avis had one customer and two people. That was the busiest competitor they had. \n\nAvoid at all costs!!! \n\nIf you made the mistake of reserving a car with them and can't change the key is be terse with them. If they try to pressure you to take something you have already refused don't even speak. Just look at them like their idiots until they get the point and give you what you reserved at the price your reserved it at. \n\nIt is possible to get through the process in less than 10 minutes if you do this.