text: Where do I start! I travel 3 weeks a month for work and was staying at the plaza before taking a shot at the Grand. They comped me 2 of 3 nights because I gamble. Donated over a grand on this trip. My wife and daughter came and it was a mess from check in to check out. Girl at check in had me write the names of my family on a piece of paper so that she spelled them correctly. Shower is just plain stupid as you read in other reviews. Soak a towel on the floor for every one that showers. Pool is great, EXCEPT, they do not comp cabanas. Not one was being used and they only have 3 umbrellas for the whole place. If you want a cabana, you have to commit to $150 in food and beverage. Then, it is COMPLIMENTRY. A margarita is $14. Next morning, wife and daughter went down to caf\u00e9 for breakfast. Tables were open, but they had to wait 20 minutes to be seated. Took ANOTHER 30 minutes to get their food! Food was not good either! NO in room coffee, iron or board, as all 3 star hotels do. Free coffee downstairs in Art Bar. Good location as I am done staying on the strip. Gonna try another hotel down on Fremont next time. Can't even get an email on their website to complain. Guess I have to go old school and call. Principal to me...