text: I have been using their service for years and referring to friends.  Most recently our Dishwasher wasn't working.  An appliance guy showed up and said a rodent had eaten through a rubber supply line so we called Jim.  Within 2 hours a tech was onsite and looked at the hose.  The hose was simply off where it was supposed to be because the clamp broke.  No sign of rodents at all.  Their customer service is prompt, professional, and very fair rates.  I would never think of hiring anyone else.