text: I would say this is closer to a lower end 4-star hotel than a 5-star hotel.  Although the building is nice and the rooms are well-appointed, there are a few drawbacks bringing down my rating.  When we checked in, the room wasn't cleaned properly.  It appeared to be clean at first glance, but then we noticed that the floor wasn't vacuumed (we actually found a piece of broken glass on the floor as well as what looked like food crumbs), there was hair in the shower drain, and the mirrors had smudges all over them.  I would expect this from a 2 or 3-star hotel, but not  from a 4 or 5-star one.  We gave the hotel the benefit of the doubt and decided to see if they would clean the room better after our first night.  When we returned to our room the following evening, it looked like they spent 5 minutes in there.  The beds were sloppily made; the floors, mirrors, and bathroom counters weren't cleaned; hair remained in the shower drain and they took the tip I left as if the felt they deserved it.  I wanted it back after seeing the disappointing work they did.\n\nThe toiletries they provided were also bad.  First, they come in hideously large, thick plastic bottles that are far from eco-friendly.  Second, the actual product they provide are some of the worst I've experienced.  Luckily I brought my own shampoo and body wash, so all I had to use was their horrible conditioner.  \n\nAside from the cleaning staff and the poor products, the rest of the hotel staff was extremely nice and helpful.  And the hotel is in a great location.