text: We bought or second Jura Compressa coffee machine from Sur La Table.  It was an expensive model priced over $3K.  After 2.5 short months it stopped working.  The only  option they offered was to send it in for repair.  When I asked to have it replaced I was told the turn around was 48 hours.  Its actually 4 -5 weeks when all is said and done.  I high priced item and thats the kind of customer service. Not to mention an expensive product that cant make it 90 days.  Extremely bad customer service on this one.