text: I came with every intent of purchasing a wallet from Kate Spade and then a pair of flats or bag that suited me. \n\nA sales associate gave me a very lukewarm welcome. I don't expect to be greeted with flutes of champagne at all but it really felt lackluster and didn't set a good tone for my experience. I knew which wallet I was looking for and proceeded to try and find it. The sales associates left me alone which I appreciated because I like to get my shopping on  and ask for help when I need it. Other people might have preferred to be approached at least, seeing as there were three employees and only one of them was occupied with a customer who left very shortly after I arrived.\n\nI crossed the store a few times and couldn't find what I was looking for so I asked one of the ladies if she had what I was looking for. Without double checking or asking me to show her the wallet I was looking for, she immediately told me, \"No, we don't have that wallet here. It's new so we don't have it in stores yet. It's not even available.\" Props to the woman for knowing her stuff, unfortunately the wallet had been available since the fall. I first found it on Nordstrom.com. Maybe it was my mistake believing a store would carry it's own products or that an employee at a Kate Spade flagship store would be more knowledgeable about their products than I would be. In that moment I decided I wouldn't bother with a pair of flats and/or a purse figuring the sales associate wouldn't be very helpful anyways. I booked it to Nordstrom and found exactly what I was looking for and even got 25% off my purchase (wallet wasn't on sale). \n\nI wouldn't rate the customer service here as uppity, just poor.