text: Wanna know why the US Postal Service is struggling to keep their nose above water and on the brink of insolvency?  Not adjusting their business plan upon the arrival of the Internet and Email Age, and...customers. You must keep them and their changing needs at the front of everything you do. \n\nOne day this week, I stood in line at this US Post Office for about 15 minutes, only to find out that my stuff (packed in my own box) didn't qualify for any of their Priority Mail flat rates...it would make the Large rate ONLY if I crammed it into their own awkwardly-sized, long, flat Priority Mail box. This meant I needed to:\n\n1. rip open my own taped-up box (with what??), \n2. unpack everything in it (in front of all these people waiting in line??), and \n3. re-pack it in the USPS \"large\" Priority Mail long, very flat box (what if some of my items weren't that flat??). \n\nExasperated after considering this option, I returned their \"Priority Mail\" tape to the counter, hopped in the car, and Yelped for the nearest UPS store. UPS gave me several shipping options, and I chose the one which got my box to its destination for $2 cheaper than the USPS, and also INCLUDED a tracking number. In and out in less than five minutes. \n\nUS Postal Service -- time to get out of the Stone Age. Customers rule now, and the world revolves around our needs and wants. We young whippersnappers will absolutely whip out our iPhones, find your competitor, and give our business to them...all while standing in your store.