text: I spoke with them a couple of times about setting up a class for myself and my kids but then they dropped the ball and no one returned my calls. When I called back, to follow up, I was treated as if I had done something wrong, or had not followed up correctly. She asked several questions in an extremely frustrated tone--had I ever even used my machine before, was  it in working order, etc. Legitimate questions, but asked as I were an idiot. The woman then acted as if she couldn't hear me on the phone, when I tried to reschedule. I gave up, but I was so disappointed.