text: Our office had received Napoli's menu in the mail and were exited to try some of the lunch specials located on the back of the menu. We set a date to order for the office the week following receiving the flyer in the mail. We ordered 2 lunch specials, both priced at $6.99 on the menu. I was made to repeat the order several times to the lady on the phone (who was not particularly nice). I was then given a price which seamed a little higher than i had anticipated for 2 lunch orders. Upon verification of the prices, she explained that the lunch specials that i had ordered were $7.99. i explained that i had just received this menu circular in the mail the previous week. She stated that she would provide our office with a new menu and then went on to tell me that the order would be delivered in an hour, which was perfect since our lunch break would be at that exact time of delivery. (ordered at 11:32). I decided not to haggle with the pricing and left it alone since i understand pricing does change without notice.\n\nA little over an hour later and 5 minutes into our lunch break, our food had still not arrived. I called back and spoke with the same lady who had taken our order. Before checking on our order status she started to brush me off by stating that it takes an hour for delivery. I stopped her and explained that it had been that long already and explained that me and my coworker are allowed a limited amount of time for or lunch. She then huffed and stated she would look to see when our order was placed to make sure it had actually been an hour. After verifying that , yes, it had indeed been OVER an hour she began to check on the order status and explained that it may be about 7 minutes more before we would receive our order. \n\nI spoke with my co-worker who agreed with me that this was way more trouble than it was worth, not to mention by the time our food would arrive (given it would arrive in \"7 minutes\") we would then only be left with 10 minutes to eat. I called back and then spoke with a gentleman (may have been in some sort of manager). I began to explain the situation with the menu pricing, he interrupted me and stated he would give me 5 dollars off my order. I explained to him that at this point we would just like to cancel our order and i did not feel that $5 would justify such bad service. He did not seem to care either way at the loss of a customer and hung up. I later noticed on the menu they advertise \"Fast Delivery\", yeah that's a complete joke!