text: Booked the \"O\" Suite at The Hotel for surprise 80th birthday. We booked the room about a month in advance. After the 4.5 hour drive from LA, just wanted to kick it in the room and chill...It was about 4 pm, check in is 3 pm.\n\nNow, the last thing you want to hear when trying to check in is \"I'm sorry your room in not ready\"...OMG! I'm a little perturbed at this point. We are spending $750 a night, prepaid, its now 4pm & room NOT READY!! Wow.\n\nWe booked a total of 4 rooms, none were ready at 4pm. A little disturbing since LV hotels are getting more strict as to check in time (now most are 4 pm) , but want you checked the hell out at 11 am! Ostensibly to get room clean for next guest!!!! Well???\n\nHotel employee was very helpful. I realize it wasnt his fault, But it is hard not to take it out on people who are assisting you. So, after some discussion back and forth, the nice person upgraded us to the \"L\" Suite...which was simply wonderful! A beautiful suite with nice view and very acccomdating for the party of 18.\n\nOne issue, the TV near the jacuzzi tub was not working...Oh Well!\n\nOur only issue with room...no refrigerator, no microwave, no utensils whatsoever. Oh well, I dont understand why some of these accomodations are not included, Yes, you can rent them for $35, which we did for microwave.\n\nAll the personnel we came across at The Hotel were very nice and very inviting. From the Valet staff, to the Desk Personnel, to the Housekeeping Staff...All were very nice to us, constantly greeting us and making us feel special.\n\nWould I stay here again? Yes! We are re-booking for another birthday party... I think the personnel make the difference here. Nicely done...