text: Booked my car in advance online at a rate of $46-when asked if I wanted any extras I said NO TO EVERYTHING. When I returned the car I noticed I was billed an additional $10 + tax for roadside service I DID NOT REQUEST. I was told to go see customer service. The young lady there assured me I would be credited for the extra $. When I got my credit card bill I was billed for the full charges-$59. You cannot get in touch with anyone from the car rental-they do not answer their phone-voice mailboxes are full and won't accept messages.  No extensions have live people-I tried them all. I even called the general 800# to complain and got no one who could help me. DO  NOT USE THIS CAR RENTAL OR IF YOU DO MAKE SURE YOU DON'T GET CHARGED FOR ANY HIDDEN ITEMS AND DEMAND CREDIT RIGHT THERE AND THEN OR GET SOMETHING IN WRITING IF THEY DO OVERCHARGE YOU.