Judul: Analysis of Internal Customer Satisfaction Against Mining Warehouse Services at PT. Freeport Indonesia
Abstrak: Logistic distribution flow becomes an important issue in supply chain management (SCM) at PT. Freeport Indonesia. This distribution includes logistic distribution from the dock (port) to the warehouse, from the warehouse to the mining area, and from the warehouse to workers' settlements. This study aims to identify the level of satisfaction of PT Freeport Indonesia's warehouse services in terms of end users, to determine the factors that influence end user satisfaction with PTFI warehouse services and strategies to improve PTFI end user satisfaction. The analysis used in this study is customer satisfaction index (CSI). The results show that PTFI customers are satisfied with the services provided by the SCM Division. Even though, there are still weaknesses in service, especially from the Tangibles and Assurance dimensions. The strategy to minimize the dissatisfaction of the customer is by collaborative planning between the warehouse and customers regarding the required materials
Keyword: Customer Satisfaction Index, PTFI, Supply Chain Management, Warehousing

Judul: Implementation Strategy of Mining Specialization Function in the Dual Career Path Program at PT Freeport Indonesia
Abstrak: Dual Career Path (DCP) provides an opportunity for technical workers in mining specialization function to contribute more in exploring the level of knowledge, skills and experience needed in developing mining operations for PT Freeport Indonesia (PTFI) so that a specialized mining profession will get job satisfaction in a higher career path, and retain for sustainable safe production. This study aims to analyze retention conditions based on the turnover rate of permanent employee in the last 10 years, identify potential mining technical specialization professions, determine operational division that primary need in implementing the mining specialization function, and also alternative strategy for implementing the mining specialization function. This study uses quantitative methodological analysis approach based on turnover rate calculation, labor gap identification, and Analytical Hierarchy Process (AHP) processed in Super Decision v. 2.10 software application. The determination of mining specialization profession is done by qualitative methodological analysis approach. As a result, PTFI's permanent employee turnover rate tends to increase in 2020 reaching 2,4%, and the mining specialization profession that can be applied to as many as 24 job codes based on the Indonesian Standard Classification of Occupations. Geoengineering division has a primary need in implementing the mining specialization function with the dominance of permanent workers who leave reaching 67,9% and have an educational background of S1 for geology, hydrology and geotech engineer professions. The final result of this study shows in the opinion of 3 selected experts that the main priority of the strategy for implementing the mining specialization function in the DCP at PTFI is determining qualifications and followed by strategies in the form of career planning, training, education, candidate selection, with also providing remuneration for mining specialization workers
Keyword: Analytical Hierarchy Process, Dual Career Path, Mining Specialization Function, Strategy, Turnover

Judul: Ornithonyssus Bursa (Berlese, 1888) Famili Macronyssidae yang Menyerang Unggas Dan Penaggulangannnya
Abstrak: Ornithonyssus bursa adalah tungau penghisap darah pada unggas di daerah tropis dan subtropis. Tungau ini relatif kecil, dengan panjang tubuh antara 700-1000 mikron dan lebarnya 250-490 mikron. Tubuhnya bulat berwarna coklat kekuningan sebelum menghisap darh dan berwarna merah setelah menghisap darah dari induk semangnya.
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