Judul: Analisis Mutu Pelayanan, Mutu Produk Franchise Klenger Burger dan Kepuasan Pelanggan di Tomang Jakarta Barat
Abstrak: Franchise business growth at present get tremendous progress. This can be proved by a variety of franchise businesses in the area of food. The global economic crisis that is currently happening more and encourage franchise owners to make this franchise should be able to survive. To preserve what has been achieved and increase competitive advantage with a similar product franchise Burger Klenger know and get feedback from customers about the quality of services and products to customer satisfaction has been given so far. The purpose of this study is to analyze the quality of service and product quality on Klenger Burger franchise, determine quality of service is an important attribute in the franchise Klenger Burger, analyze the level of interest and level of service quality performance Klenger Burger franchise, analyze the level of customer satisfaction. Suitability analysis Klenger Burger franchise service quality attributes that there are 13 very important factor according to customer but not very good performance level. The determination to make up the quality of service shown in the diagram Cartesians. Attributes contained in Quadrant C is the low priority of five attributes. This attribute must immediately make improvements. It has also reinforced the value of CSI quality of service, product quality Klenger Burger franchise and customer satisfaction is of 84,3%. The CSI is located between the range of 0,81 to 1 which means that customers feel very satisfied customer satisfaction performance. Quality of service, product quality and satisfaction Klenger Burger franchise get enough value from their customers satisfied, so the franchise Burger Klenger must continually strive to maintain, repair attribute less and keep the level of satisfaction can be increased.
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Judul: Pengaruh Kualitas Pelayanan dan Produk Terhadap Kepuasan serta Loyalitas Pelanggan KFC di Tangerang Selatan
Abstrak: PT. Fast Food Indonesia is the sole licensee of the leading fast food restaurants in the world, Kentucky Fried Chicken ( KFC ). Goal of the research is to analyze factors that can againts customer satisfaction and loyalty at KFC. Research by Important Performance Analiyis (IPA) and Customer Satisfaction Index (CSI) shows KFC customer satisfaction levels by 81.26 %, which indicates a very satisfied customer. Based on the results of the Part Least Square (PLS) analysis, service quality has no significant effect on satisfaction but significant effect on customer loyalty for customer total, student and non student model. Product quality has significant effect on satisfaction for all models. Product quality has no significant effect on customer loyalty for customer total but product quality has significant effect on loyalty for student and non student models. Significant effect on satisfaction as well as loyalty for all models.
Keyword: PLS., Satisfaction, Loyalty, IPA, KFC, CSI

Judul: Elektrodeposisi Film Tipis Semikonduktor Cu2ZnSnS4 (CZTS) pada Substrat Kaca ITO
Abstrak: Semiconductor Cu2ZnSnS4 (CZTS) thin film that can be used as absorber layers on solar cell module was made via electrodeposition method. CZTS thin film was electrodeposited on the surface of a silicate glass coated with a thin layer of indium tin oxide (ITO). Deposition process was done using potentiostatic mode at room temperature with a potential of 1.05 V for 30, 45, and 60 minutes, followed with annealing the film at 2 different temperatures, 500 ºC using furnace and 180 ºC using hot plate, both treatments for 45 minutes in N2/H2S atmosphere. The X-ray difractograms were analyzed using Match 2 program and showed that the CZTS thin films had kesterit crystalline structure, with a low percentage of CZTS phase. The thin film also contained secondary phases such as Cu2S, ZnS, and SnS. The obtained CZTS thin films had a thickness between 1.039 and 1.676 μm. Absorption study showed that the band gap energy of CZTS thin films which was annealed using furnace ranged from 1.50 to 1.52 eV, whereas that annealed using the hot plate was not observed. The band gap energy value showed that CZTS thin films can be used as sunlight absorber layers on solar cell. The formation of CZTS crystal film on this investigation was effectively performed using furnace annealing process at a temperature of 500 ºC with deposition time of 45 minutes.
Keyword: Thin film, Electrodeposition, Cu2ZnSnS4