Judul: Analisis Kepuasan Layanan Kesehatan Rumah Sakit Medika Dramaga Bogor
Abstrak: Indonesian government encourages private sector to role in improving health care. It is seen from there are many private hospitals, one of which is Medika Dramaga Hospital in Bogor (established since 2012). The quality of services should be taken seriously by the hospital management in order to satisfy and meet the desires of consumers. The purposes of this study are to measure, to map the degree of customer satisfaction and to gain an overview of health care issues regarding the level of customer expectations and quality of health care at inpatient units in the hospital. The study results are the respondents including satisfied with the services provided by the hospital scores a Customer Satisfaction Index (CSI) is 75.84%. Services indicators valued less satisfactory and should be improves are admission procedure which is right and rapidly (X1) and the cleanliness of the bathroom (X18).
Keyword: Bogor Agricultural University (IPB), importance performance analysis, customer satisfaction index, biplot analysis

Judul: Analysis of improvement consumer quality service based on principals of critical non-essential (CNE) (case study on Poliklinik Rumah Sakit Medika Dramaga).
Abstrak: Pertambahan jumlah rumah sakit yang menimbul kan persaingan menjadi sangat ketat untuk memperoleh pelanggan. Pihak rumah sakit harus senantiasa berinovasi dalam meningkatkan kualitas pelayanan untuk mendapat loyalitas pelanggan. Tujuan dari penelitian ini adalah mengidentifikasi kondisi fasilitas dan penataan ruang tunggu, menganalisis potensi pengembangan fasilitas berbasis prinsip CNE, dan analisis efektivitas peningkatan fasilitas terhadap kepuasan pasien. Metode pengambilan sampel yang digunakan adalah purposive sampling untuk pasien dan convenience sampling untuk dokter dan manajemen rumah sakit. Berdasarkan perhitungan PCA didapatkan 3 faktor yang dapat mewakili 14 fasilitas tersedia yaitu fasilitas pemenuhan kebutuhan dasar, fasilitas umum, fasilitas pendukung. Selanjutnya hasil perhitungan analisis kesejangan menggambarkan seluruh fasilitas belum dapat memenuhi harapan pasien, hal ini ditunjukkan dengan nilai kesenjangan lebih dari 20%. Berdasarkan analisis perkiraan dampak, fasilitas yang menunjukkan perubahan kepuasan secara signifikan yaitu ruang laktasi, semua fasilitas umum dan fasilitas tambahan antiseptik otomatis serta wifi
Keyword: Bogor Agricultural University, Institut Pertanian Bogor, IPB, Critical Non-Essential, Fasilitas, Kualitas pelayanan

Judul: Elektrodeposisi Film Tipis Semikonduktor Cu2ZnSnS4 (CZTS) pada Substrat Kaca ITO
Abstrak: Semiconductor Cu2ZnSnS4 (CZTS) thin film that can be used as absorber layers on solar cell module was made via electrodeposition method. CZTS thin film was electrodeposited on the surface of a silicate glass coated with a thin layer of indium tin oxide (ITO). Deposition process was done using potentiostatic mode at room temperature with a potential of 1.05 V for 30, 45, and 60 minutes, followed with annealing the film at 2 different temperatures, 500 ºC using furnace and 180 ºC using hot plate, both treatments for 45 minutes in N2/H2S atmosphere. The X-ray difractograms were analyzed using Match 2 program and showed that the CZTS thin films had kesterit crystalline structure, with a low percentage of CZTS phase. The thin film also contained secondary phases such as Cu2S, ZnS, and SnS. The obtained CZTS thin films had a thickness between 1.039 and 1.676 μm. Absorption study showed that the band gap energy of CZTS thin films which was annealed using furnace ranged from 1.50 to 1.52 eV, whereas that annealed using the hot plate was not observed. The band gap energy value showed that CZTS thin films can be used as sunlight absorber layers on solar cell. The formation of CZTS crystal film on this investigation was effectively performed using furnace annealing process at a temperature of 500 ºC with deposition time of 45 minutes.
Keyword: Thin film, Electrodeposition, Cu2ZnSnS4