Judul: Analysis of Internal Customer Satisfaction Against Mining Warehouse Services at PT. Freeport Indonesia
Abstrak: Logistic distribution flow becomes an important issue in supply chain management (SCM) at PT. Freeport Indonesia. This distribution includes logistic distribution from the dock (port) to the warehouse, from the warehouse to the mining area, and from the warehouse to workers' settlements. This study aims to identify the level of satisfaction of PT Freeport Indonesia's warehouse services in terms of end users, to determine the factors that influence end user satisfaction with PTFI warehouse services and strategies to improve PTFI end user satisfaction. The analysis used in this study is customer satisfaction index (CSI). The results show that PTFI customers are satisfied with the services provided by the SCM Division. Even though, there are still weaknesses in service, especially from the Tangibles and Assurance dimensions. The strategy to minimize the dissatisfaction of the customer is by collaborative planning between the warehouse and customers regarding the required materials
Keyword: Customer Satisfaction Index, PTFI, Supply Chain Management, Warehousing

Judul: Pengukuran Kinerja Manajemen Rantai Pasokan dengan Pendekatan SCOR Model 9.0 (Studi Kasus di PT Indocement Tunggal Prakarsa Tbk)
Abstrak: Cement is a basic requirement in building construction and development as critical to the nation. Cement demand growth continues to increase every year. Based on data Indonesian Cement Association (ASI), cement sales continue to improve. July 2009, domestic cement sales year on year growth 2.8% and August 2009, cement sales grew 7.5% than the same period of year 2008. This made the justification that the cement industry should always be to increase production to meet domestic and foreign. Improving the competitiveness of firms in the form of effectiveness and efficiency of productivity has become one of the most important thing, quality products and services is also a major factor affecting customer satisfaction and corporate survival. Therefore, PT Indocement Tunggal Prakarsa Tbk (PT ITP Tbk) is one of the largest cement companies in Indonesia carry out the integration of supply chain activities of companies. The objectives of this research were (1) Assess the supply chain structure of cement products in PT ITP Tbk; (2) Conduct performance measurement of supply chain management for cement products in PT ITP Tbk approach SCOR model version 9.0; (3) Provide alternatives solution to the problem after the measurement is known along with suggestions of measurement and analysis activities of supply chain management at PT ITP Tbk. The primary data obtained by direct observation in the field and through direct interviews with relevant parties. While the secondary data obtained through the performance benchmark Supply Chain Management (SCM) report from APQC ( American Productivity and Quality Center), company documents, search the libraries that support research activities and internet sites. The analysis in this study using the method of SCOR Model version 9.0 from level 1 to level 3, then the results of performance metrics compared to the value of performance metrics globally similar companies from the APQC data. Calculation of performance metrics level 1 is the perfect order fulfillment (POF) 82.43%, order fulfillment cycle time (OFCT) 2 days, the cost of good sold (COGS) 53.84% and cash-to-cash cycle time (CTCCT) 53 days. Opportunity value that is calculated using the lost opportunity measure (LOM) is a POF registration COGS Rp 552,146,310,636 and Rp 127,956,658,590. The mapping level 2 shows PT ITP Tbk have performance lowest deliver process, because the expedition and transportation of cement is less effective and efficient in sending customer orders. Mapping level 3 shows in detail the process of delivering PT ITP Tbk, so it can answer why deliver a low performance. From the results of the overall SCM performance PT ITP Tbk good enough, but needs to be improved on the expedition and the distribution of transportation to reach the target business objectives set PT ITP Tbk, which is improving customer service and increase profits.
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Judul: Ornithonyssus Bursa (Berlese, 1888) Famili Macronyssidae yang Menyerang Unggas Dan Penaggulangannnya
Abstrak: Ornithonyssus bursa adalah tungau penghisap darah pada unggas di daerah tropis dan subtropis. Tungau ini relatif kecil, dengan panjang tubuh antara 700-1000 mikron dan lebarnya 250-490 mikron. Tubuhnya bulat berwarna coklat kekuningan sebelum menghisap darh dan berwarna merah setelah menghisap darah dari induk semangnya.
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