Judul: Analisis Kepuasan Dan Loyalitas Konsumen Restoran Sop Duren Rafi Medan Di Bogor.
Abstrak: Restoran Sop Duren Rafi Medan merupakan restoran yang menawarkan menu olahan durian dengan menu utama yaitu sop duren. Penelitian ini bertujuan untuk mengidentifikasi karakteristik konsumen, menganalisis proses keputusan pembelian konsumen, tingkat kepuasan konsumen, dan loyalitas konsumen yang berimplikasi terhadap bauran pemasaran dari Restoran Sop Duren Rafi Medan. Metode yang digunakan dalam penelitian ini adalah analisis deskriptif, Customer Satisfaction Index (CSI), Importance Performance Analysis (IPA), dan piramida loyalitas. Karakteristik konsumen Restoran Sop Duren Rafi Medan mayoritas berdomisili di Bogor, belum menikah, berjenis kelamin perempuan, berusia 17-22 tahun, pendidikan terakhir SMA, berprofesi sebagai pelajar atau mahasiswa dan memiliki pendapatan perbulan sebesar Rp500 000- Rp1 499 999. Pada tahap keputusan pembelian ( pembelian tergantung situasi, sumber yang mempengaruhi adalah teman, hari berkunjung tidak tentu, waktu kerja sore hari), dan keputusan pasca pembelian (konsumen merasa puas dan konsumen bersedia untuk berkunjung kembali). Nilai dari Customer Satisfaction Index (CSI) adalah sebesar 75.52 persen.Tingkat loyalitas konsumen berada pada tingkat committed buyer.
Keyword: karakteristik konsumen, kepuasan, loyalitas, Sop Duren Rafi Medan

Judul: Analisis Kepuasan dan Loyalitas Konsumen Restoran Sop Duren Lodaya Bogor
Abstrak: This study aims to analyze the characteristics of consumers, purchasing decision process, satisfaction and loyalty consumer of Sop Duren Lodaya Restaurant. Respondents in this study were selected by non-probability sampling method with convenience sampling technique. The number of respondents in this study was 100 respondents. Descriptive analysis, Importance Performance Analysis (IPA), Customer Satisfaction Index (CSI) and pyramid loyalty were employed in this study. Most of the customers are 18-24 years old, live in Bogor, pursuing bachelor degree, and single with income between Rp1 500 000 and Rp 2 499 000 per month. CSI of this restaurant was 75.60 percent, implying that the customers are satisfied. Importance Performance Analysis showed that promotion through media, sanitation of the restaurant, comfort of the restaurant, and the availability and sanitation of toilet were the priority to be improved. Customer loyalty level was at the level of committed buyer.
Keyword: Consumer characteristics, IPA, CSI

Judul: Utilization of bone marrow mesenchymal stem cells for therapeutic model of epilepsy
Abstrak: Epilepsy is a chronic neurologic disease, caused by abnormal electrical activity in the brain. Uncontrolled medication using the currently available antiepileptic drugs may result in low quality of life. Bone marrow mesenchymal stem cell (bMSCs), one source of stem cell that is multipotent, can be given as an alternative treatment for intractable epilepsy. This research was aimed to (1) analyze the effect of chemical substance that can damaged the brain, to make a suitable animal model for epilepsy, (2) study of the culture bMSCs, and induced to become neurons in vitro neuron progenitor cells, before it can be transplanted to the animal model, (3) observe the effect of different dosages of bMSCs, and comparing the 2 routes of administration, through an intravenous line or a direct intracerebral approach. This study used 46 Spraque Dawley rats, aged 2 months which were divided to 7 groups consisted 6 rats each (1) negative control group, were given only 1ml NaCl 0.9% intravenous, (2) development of animal group model, 3 rats were given lidocaine 90mg/kg, 3 rats injected with bicuculine 8mg/kg, 1 rat was sacrificed each at the point of 24 hours, 3 days and 7 days after treatment, (3) positive epilepsy group, injected with bicuculine 8mg/kg intraperitoneally, and 3 rats were sacrificed each after 3 weeks and 6 weeks, (4-7) epilepsy group, after injected with bicuculine 8mg/kg intraperitoneally, at day-7 received bMSCs injection, each using 3x2x105 cell intravenous, 1x5x106 cell intravenous, neuron progenitor at 1x2x106 cell intravenous and neuron progenitor at 1x2x105 cell intracerebral. The result of this study showed that bicuculine injection, as a GABA-antagonist, was better when applied to create an epilepsy animal model. The most severe irreversible damaged occurred after the 7th day of treatment. The amount of cells of bMSCs culture at the 4th and 5th passages was sufficient to be transplanted, and the induction of neuron progenitor with basic fibroblast growth factor and epidermal growth factor was seen by noticing the change of the fibroblasts to neurons. The activity of bMSCs to regenerated neurons could be seen that injection of bMSCs 3x2x105 results the highest number of survived neurons. There was no systemic effect of bMSCs. From this study concluded that bMSCs improved regenerate the damage of hippocampal area caused by seizure in epilepsy model animals. A low dose, intravenous administration, given repeatedly every 2 weeks gives a better respon compared to a bolus with high dose intravenous and , intracerebrally. bMSCs treatment was better than progenitor neuron treatment.
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