Judul: Analisis Kepuasan Konsumen terhadap Kualitas Pelayanan di Chicken Corner 7 Tangerang
Abstrak: Chicken Corner 7 merupakan salah satu waralaba lokal yang menawarkan produk ayam goreng dengan ukuran besar dan harga yang relatif terjangkau. Tujuan dari penelitian ini adalah untuk menganalisis karakteristik konsumen, keputusan pembelian konsumen, dan kepuasan pelanggan terhadap kualitas pelayanan pada Chicken Corner 7. Kuesioner survei dilakukan pada bulan Maret 2017 dengan jumlah responden seratus orang. Metode penelitian menggunakan analisis deskriptif, uji validitas, uji reliabilitas, Customer Satisfaction Index (CSI), dan Importance Performance Analysis (IPA). Chicken Corner 7 terletak di Jalan Ir. H. Juanda, Kota Tangerang. Karakteristik konsumen Chicken Corner 7 adalah mayoritas laki-laki, tinggal di Tangerang, usia 18-25 tahun, bekerja sebagai pegawai swasta, pendidikan terakhir SMA, tidak menikah, dan pengeluaran per bulan Rp3 500 000 ke atas. Keputusan pembelian tidak direncanakan, sumber informasi melalui papan nama, frekuensi kunjungan satu minggu sekali, waktu berkunjung pada siang dan sore hari. Hasil CSI berada pada level 78.87 persen yang berarti sangat puas. Hasil IPA menunjukkan beberapa atribut untuk diperbaiki yaitu ketersediaan wastafel dan toilet yang bersih, penyajian pesanan cepat, tidak membiarkan pelanggan menunggu dan berdiri lama ketika tempat penuh, serta sopan dan ramah dalam bersikap dan berkomunikasi.
Keyword: karakteristik konsumen, keputusan pembelian, waralaba

Judul: Proses Pengambilan Keputusan Pembelian dan Kepuasan Konsumen Chicken Sogil (Studi Kasus Di Outlet Utama Chicken Sogil, Tangerang)
Abstrak: Chicken Sogil is one of the SMEs that offers products such as fried chicken with a large size and relatively affordable price for students. The purpose of this research was to analyze the characteristics of consumers, consumer purchasing decisions, and customer satisfaction that will have implications for the marketing mix of Chicken Sogil Outlet Center. The method of research is a descriptive analysis method, Customer Satisfaction Index (CSI), Importance Performance Analysis (IPA) and Gap Analysis. Chicken Sogil Main Outlet is located on Boulevard Raya Plantation Plot 1 W, Palm Semi, Tangerang. Consumer characteristics Chicken Sogil Main Outlet are male majority who live in Tangerang with late teens 17-25 years and worked as private employees, recent senior high school educated, unmarried status, and have a monthly income of Rp 500 000 to Rp 2 499 000. The purchase decision (unplanned purchases, sources that influence is self initiative, the visit does not necessarily (holidays and working days) and time to visit at night), and post-purchase decision (consumers are satisfied and it affects the consumer to been returned). Customer Satisfaction Index is at 73 percent that means satisfied.
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Judul: Comparison of HIV Model with and without Time Delay
Abstrak: Acquired immunodeficiency syndrome (AIDS) is the reduction of the human immune system. AIDS is caused by human immunodeficiency virus (HIV). No medicine has been found for this desease until recently. An AIDS therapy is usually performed with highly active antiretroviral therapy, namely reverse transcriptase inhibitors, protease inhibitors and combination of both. Various models have been developed to explain the immune system of patients with AIDS, namely the HIV, response and the time delay model. This paper discusses the comparison between the dynamics of the HIV virus, the dynamic response of protease inhibitors and dynamics of time delay. The dynamics model of HIV is influenced by the level of white blood cells produced and the rate of its death. Dynamics of protease inhibitors on the response and the time delay model is influenced by the death rate of infected white blood cells and the failure rate of treatment.
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