Judul: Analisis Mutu Pelayanan Pendaftaran Pangan Olahan Tahun 2013
Abstrak: Processed food registration service is one of the public services provided by the goverment. Customer statisfaction measurement needs to be done then analyzed and corrected as the evaluation of service quality. Service quality analysis was carried out by measuring customer statisfaction index and evaluating the performance of service attribute with IPA-CSI. The level of compliance service would be analyzed based on the caractheristics of the company so that they can conduct well targeted improvement towards the processes. Customers were already statisfied with the service shown by the overall CSI score 72.79%. However, some attributes need to be improved such as the certainty of the schedule service, ability, discipline, speed, and responsiveness of the officer when serving customers. Results of the analysis shown that most of the manufacturer companies and some importer companies that have assessed the performance of these attributes indicated that the satisfaction was not in line with their expectations. The company that took care of all services and new applicants should be considered as improvement targets in the future. The information displayed by biplot graph was enough to represent the actual state of data, shown by the value of total variance represented was 77.2%.
Keyword: evel of compliance service, level of compliance service, PA-CSI, customer statisfaction, biplot, level of compliance service

Judul: Analysis on the Satisfaction Level of Work Units in Ministry of Agriculture towards the Planning Bureau Service
Abstrak: Kepuasan layanan oleh Biro Perencanaan Kementerian Pertanian diukur melalui model service quality (servqual) dengan lima dimensi penilaian yaitu tangibles, reliability, responsiveness, assurance, dan emphaty. Analisis dalam penelitian ini adalah gap analysis, Important Performance Analysis (IPA), Customer Satisfaction Index (CSI), dan chi-square test. Berdasarkan penelitian, total rata-rata tingkat kepuasan sebesar 3,166. Nilai rata-rata gap keseluruhan yaitu -0,441, nilai gap negatif bermakna bahwa pelayanan yang diberikan belum semuanya sesuai dengan harapan konsumen. Berdasarkan bagan IPA peubah yang perlu diperbaiki adalah ketepatan waktu penyelesaian permintaan, penyelesaian pemberian solusi, kecepatan proses permintaan layanan, ketepatan perencanaan dan evaluasi, dan regulasi yang dikeluarkan. Nilai CSI diperoleh sebesar 78,65% yang bermakna secara keseluruhan konsumen merasa sangat puas. Berdasarkan uji chi-square, tidak ada hubungan antara intensitas interaksi dengan kepuasan konsumen, kecuali pada subbagian bahan koordinasi., Service satisfaction by the planning bureau of the ministry of Agriculture in Indonesia was measured through service quality (servqual) with five dimensions, namely tangibles, reliability, responsiveness, assurance, and emphaty. This research used several analysis, namely gap analysis, important performance analysis (IPA), customer satisfaction index (CSI), and chi-square test. Based on the results, the total average satisfaction level was 3,166. The overall gap value was -0,441, negative gap value means the services provided are not all in accordance with customer expectations. According to the IPA diagram, variables that need to be improved are the timeliness of request completion, solution completion, speed of request processing, accuracy of planning and evaluation, and regulation issued. The value of CSI was obtained by 78,65% which means the overall customer was very satisfied. Based on the chi-square test, there was no relationship between the intensity of the interaction with customer, meanwhile, the coordination material subsection.
Keyword: CSI, chi-square test, gap analysis, IPA, service quality

Judul: Infeksi Cacing Jantung Dirofilaria Immitis, Railliet & Henry, 1911 Pada Anjing
Abstrak: Cacing Dirofilaria immitis dewasa yang tinggal dalm ventrikel kanan jantung anjing, sering kali menimbulkan gejala klinis yang cukup berat. Cacing Tersebut menghasilkan mikrofilaria yang selanjutnya berkembang menjadi larva infektif dalam saluran malphigi induk semang entara, yaitu nyamuk dari genus Culex, Aedes dan Anopheles.
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