Judul: Client's perception to the community health center services, to the health treatment outside community health center and the needs for healthy life (cases in Kotamobagu City and North Bolaang Mongondow Regency, North Sulawesi)
Abstrak: The research objectives are: (1) To analyse the quality of Community Health Center services, the Health treatment outside Community Health Center and the needs of community members for healthy life, (2) To find out about clients’ satisfaction from Community Health Center services, (3) To study and to analyse the relations between patients/clients characteristics, the influence of informal leaders, the role of medical workers and social cultural environment with the Clients’ perception to the Puskesmas services, the treatment outside Puskesmas and the needs of the patients’ for healthy life, and (4) To plan a strategy to improve the needs of community members to fullfil health service standard conducted by the Puskesmas medical workers in Kotamobagu City and North Bolaang Mongondow Regency, North Sulawesi. Respondents selected by using Slovin formula, 200 patients were selected at both area. The findings of this research are: (1) Clients’ perception to Community Health Center services tend to be high, i.e. the patients’ perception to Community Health Center’s medical workers, health service provided by the Community Health Center and the cure that has been given to clients, (2) The Client’s perception to the health treatment outside Community Health Center tend to be low, (3) The clients’ perception to the needs for healthy life tend to be high, especially physiologic needs, psychologic needs, spiritual needs and the needs for cheap health services, (4) Clients’ satisfaction of health services provided by Community Health Center tend to be high. These clients’ satisfaction have been measured from medical workers aptitutte, health services and the treatment that has been given, and (5) There were significant positive correlation between clients’ characteristic, the influence of informal leaders, the role of medical workers and social culture environment with client’s perception to Community Health Center services and client’s perception to the needs for healthy life. Significant negative correlation has been shown by the clients characteristics, the influence of informal leaders, the role of medical workers, social cultural environment with clients’ perception to the health treatment outside Community Health Center and clients’ perception to the needs for healthy life. Clients’ perception to health treatment outside Community Health Center has a weak relation with clients characteristics, the influence of informal leaders, the role of medical workers and social culture environment. It’s remain community perception to the health treatment outside Community Health Center, which is the stimulus that percieved by individual five senses, organized and then be interpreted have given enough awareness and understanding that Puskesmas services are considered better than the health treatment outside Puskesmas.
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Judul: Strategy for Improving the Quality of Animal Health Services at the Animal Health Center (Puskeswan) in West Java Province, Indonesia
Abstrak: Puskeswan (Pusat Kesehatan Hewan) is one of the public services owned by local governments that operate in the field of animal healthcare. As a public service, it is required to provide excellent service to animal owners. Puskeswan serves as the frontline of the National Animal Health System (Siskeswanas) according to the Minister of Agriculture Regulation No. 64 of 2007, with functions including animal health promotion, veterinary services, epidemiology implementation, veterinary information implementation, emergency preparedness for outbreaks, and veterinary service provision. This research focuses on assessing respondent satisfaction based on the technical services provided by Puskeswa. The satisfaction of animal owners is a crucial factor that determines the success of the service provided. The issue addressed in this research is the increase in the animal population, which is not accompanied by sufficient facilities and human resources in Puskeswan. As a result, animal owners complain about the lack of services, as well as the available facilities and infrastructure in Puskeswan. This study aims is to analyze the level of satisfaction and expectations of the respondents, as well as the managerial implications for improving the attributes in the service dimensions of three Puskeswan in West Java Province. The measurement of respondent satisfaction in this study utilizes the Servqual method, which consists of five dimensions: tangibles, empathy, responsibility, responsiveness, and assurance. The research method employed in this study utilizes gap analysis based on the concepts of Service Quality (Servqual), Customer Satisfaction Index (IKM), Importance Performance Analysis (IPA), and Structural Equation Modeling (SEM). The respondents are animal owners who have owned and cared for animals for more than one year and have utilized the facilities of Puskeswan in three Puskeswan in West Java Province. The sampling technique used is purposive sampling, with a total of 180 respondents. The research results for IKM measurement indicate that the quality of 3 Puskeswan services in West Java Province falls into the good category, based on the average values of the dimensions with an IKM score of 80.16. Overall, the gap value in this study is 0.21, indicating that 3 Puskeswan in West Java Province needs to improve its services. The highest gap value is found in the tangible dimension, followed by reliability, responsiveness, empathy, and assurance. Some elements that need to be prioritized include the availability of Puskeswan facilities such as buildings, equipment, and medications. However, overall, the respondent express satisfaction with the services provided by 3 Puskeswan in West Java Province, as indicated by an IKP value of 80% in the IPA method, which falls within the range of satisfied customers or Good category
Keyword: Expectations, Quality of Service at The Puskeswan, Animal Health Services, Servqual

Judul: Embriogenesis ikan buta (Astyanax fasciatus)
Abstrak: Ikan buta Astyanax fasciatus adalah spesies ikan unik dari famili Characidae yang menempati perairan dalam gua di Wilayah La Cueva Chica-San Luis Potasi-Mexico. Ikan ini memiliki mata yang tereduksi (Blind Cavefish) dan warna kulit merah muda, pucat serta mengkilap.
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