Judul: Analisis tingkat kepuasan konsumen terhadap pelayanan restoran ayam goreng (studi kasus di restoran ayam goreng fatmawati hotel Salak Bogor)
Abstrak: The objectves of this research is to identify the characteristic of custumer dining at Ayam goreng Fatmawtati restaurant, Salak hotel Bogor, and to analyze the level of suitability between importance of Ayam Goreng Fatmawati Restaurant, Slak hotel Bogor. This reserach was ocated in Ayam Goreng Fatmawati Restaurant, Salak Hotel Bogor where prime data from April 2007 to May 2007. The design of this research was a case study research using descriptive method and importance performance Analysis analyze device.
Keyword: 

Judul: Analisis tingkat kepuasan dan kepentingan konsumen terhadap pelayanan restoran: Studi kasus di outlet Restoran Ayam Goreng Fatmawati Bogor Trade Mall
Abstrak: Restoran Ayam Goreng Fatmawati, merupakan salah satu restoran nasional terwaralaba yang memiliki keimilcan tersendiri berupa cita rasa hidangan tradisional yang kbas. R.estoran memf\tmtbkan keunggulan dalam pelayanan dafi manajemen. Keberhasilan suatu restonm betgaotong darl kepuasan konsumen. Penelitian ini bertujuan adalab· (l)Mengidentifika<ii karakteristik komumen di restoran Ayam Goreng Fatmawatl, (2)Menganatisis tingkat k.epuasan dan kepe11ti11gSD konsumen yang dilihat dari lresesuaian antara tingkat kepei,tirtgan pada atn'but-atn'but mutu pelayanan menurut konsumen dengan kinerja di Restoran Ayam Goreng Fatmawati Bogar Trade Ma/1. Kegiatan penelitian dilaksanakan pada bulan Januari-Juni 2009. Data yang digunakan adalah da1a primer yang diperoleh dari · pengmnatm langsnng dilapangan dan wawancara terhadap 100 responden yang dipilib secara rum-· probability dengan menggunakan teknik Convenience Sampling, semmgkan data sdortdcr dipaolch dari studi litaatur, data dari pcrusahaan. sel1a irn4aosi-instaosi terkait lainnya Data yang diperoleh akan diseleksi serta dikelompokkan sesuai dengao data yang dtnumblrnp Aoalisis data yang digunakan meliputi: (a) Aoalisis Deskriptif dan (b) Analisis Tingkal Kepentlngan t1an Kinerja. Berdasarkan data yang diperoleh, sebagian besar konsumen berjenis kelamin wanita sebanyak 55 orang (55%). Konsumeo denganjumlab yang paling banyak ·beiada pada rentang umur 20 bmgga )2 tahun sebanyak 39%.Untuk kategori wanita tingkat pendidikan terakbir Diploma lebih domina:n (26 % ). Sebagia:n konsu:meon,.a belum IJlCOilcab deogan pe,se111ase >iebanyak 71 %. Ahunat konsumen yang datang kc Outlet Rcstoran Ayam Gorcng Fatmawati Bogor mayoritas dari Kota Bog9I' (9QO/o). Konsumen Outlet Restoran Ayam Goreng Fatmawati Bogor memiliki pekerjaan sebagai Pelajar/Mahasisw dengan jumlab terbanyak 39% . Konsumen Outlet Restoran Ayam Goreng Fatmawati Bogor rnenrililci pe, .dapata•, l-3 juta deogan jumlah terbanyak 71 %.
Keyword: The level of customer satisfaction

Judul: Hybrid solar cells of ZnO nanoparticles/chlorophyll was modified metal ions (Zn2+ and Cu2+ )
Abstrak: Zinc Oxide (ZnO) is a n-type semiconductor with a wide the energy band (Band Gap) is 3.37 eV at room temperature and 3.34 eV at low temperature with a large exiton binding energy is 60 meV. ZnO has been synthesized by hydrothermal method, resulting in a decrease in particle size over the duration of the hydrothermal changes. Crystallographic structure of ZnO were characterized using XRD, has shown the characteristic pattern of a hexagonal wurtzite structure, the crystallite size increases to changes in particle size. Changes in particle size has also led to a change in the absorption peak of ZnO as has been demonstrated posted under test using the optical properties of UV-Vis spectrophotometer. Changes of this uptake has also led to changes in the energy band gap, which increases its band gap energy of the particle size. In electronic applications, especially in solar cells. Chlorophyll is considered less effective, because of their very nature are easily degraded as a result of several reactions which are acid, lighting and temperature. The results of the stability test using a halogen lamp 34 W/m2 for 5 hours, that the substitution of chlorophyll with metal ions Zn2+ and Cu2+ has been shown to form more stable than natural chlorophyll. The characterization of the optical properties, the combination of ZnO / chlorophyll in the form of hybrid films has led to a shift in the absorption region of ZnO becomes more widely from the UV to Visible. ZnO/chlorophyll has absorption range of 350-515 nm, ZnO / Zn-feofitin 332-401 nm and 332-632 nm for Cu-feofitin. The combination of ZnO/chlorophyll and CuSCN as a solid electrolite in hybrid solar cell, a modified chlorophyll with metal ions Zn2+ and Cu2+ has been shown to form a more stable I-V curve. It is characterized by its fill factor value greater than natural chlorophyll. Nevertheless, solar cells with natural chlorophyll has been able to produce higher efficiency values of chlorophyll were substituted.
Keyword: Hydrothermal, ZnO/Chlorophyll modified, Hybrid Solar Cell