Judul: Analisis Indeks Kepuasan Masyarakat Terhadap Pelayanan Permohonan Merek dan Paten yang diberikan Direktorat Jenderal Hak Kekayaan Intelektual
Abstrak: Is the actualization of basic public services and the existence of bureaucracy. Bureaucracies face reflected in the attitudes and behavior of bureaucrats in providing services to the community, the Directorate General of Intellectual Property as part of a public service institution is considered to have high quality if it can provide a fast, precise, and satisfying. Directorate General of Intellectual Property Rights as a central registration of intellectual property or invention should provide a high quality service to the community and in accordance with community expectations. Given the government's main function is to serve the community, the government needs to continue to work to improve the quality of service. One is an application for registration in particular the application for registration of intellectual property rights or inventions. This study aims to determine the Community Satisfaction Index for services provided Directorate General of Intellectual Property in accordance with 14 indicators based on the Decree of the Minister of State for Administrative Reform No.25/KEP/M.PAN/2/2004 Measurement Guidelines for Public Service. Based on the analysis, the services index from the Directorate General of Intellectual Property is 2.92. Converted to the base score of 25 the result is 72.89. Therefore, the quality of services the Directorate General of Intellectual Property Rights in the category B, which means that the performance of services the Directorate General of Intellectual Property Rights is Good. However it is recommended that there should be improvements in the speed of service that are considered too old. It is seen from the results of the analysis of the Community Satisfaction Index of 2.46 indicates the element speed. In this study all the characteristics of trademark registration and patent applicant has a relationship with the community satisfaction index. From the calculation results obtained by the chi-square is characteristic of the applicant's v employment status and age significantly (effect) of the Community Satisfaction Index (HPI) with the same value that is equal to 0.094. However, gender, income amount and to whom the invention was filed was not significant (no effect) to the Community Satisfaction Index (HPI) with each value that is equal to 0502, 0147, and 0.697. Given the speed of service is related to human resources, it is necessary to improve the quality of human resources. Improving the quality of human resources can be done with training related to the prime ministry or work with consultants or private companies in the Directorate General of IPR service improvement. In addition the Directorate General of Intellectual Property Rights can also apply in the application of ISO 9001 quality management services. In the application of ISO 9001, the Directorate General of IPR can apply quality management principles that have been established which aims to improvise the performance of the system to process that takes place in accordance with the main focus. With the adoption and implementation of ISO 9001, the Directorate General of IPR can be productive and effective way to improve company performance in achieving the targets that have been established especially in the service of invention registration.
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Judul: Kajian Kepuasan Pengguna Terhadap Kualitas Layanan Perpustakaan Institut Pertanian Bogor
Abstrak: Penelitian ini bertujunan untuk mengetahui tingkat kepuasan pengguna terhadap kualitas layanan Perpustakaan IPB. Populasi dalam penelitian ini adalah anggota atau pengguna Perpustakaan IPB yang datang langsung ke perpustakaan. Metode penarikan contoh yang digunakan adalah metode penarikan contoh berpeluang secara sistematik. Sebagai instrumen dalam penelitian ini digunakan kuesioner. Pertanyaanpertanyaan pokok dalam kuesioner diadopsi dari LibQual+TM yang terdiri dari empat dimensi dan 21 indikator kualitas layanan perpustakaan. Dalam kuesioner ini digunakan Skala Likert dengan tujuh pilihan jawaban. Adapun metode analisis yang digunakan meliputi analisis statistik deskriptif, Importance Performance Analysis (IPA), dan Indeks Kepuasan Pengguna (IKP). Hasil analisis IPA dari 207 responden diperoleh informasi sebagai berikut nilai rata-rata total untuk importance dan performance, masing-masing adalah 5,75 dan 4,86. Sementara itu nilai rata-rata dari keempat dimensi yaitu Access to Information (AI); Affect of Service (AS); Personal Control (PC); dan Library as Place (LP) untuk importance dan performance, masing-masing adalah 5,64 dan 4,68; 5,54 dan 4,54; 6,03 dan 5,17; serta 5,94 dan 5,26. Nilai rata-rata AI dan AS jika dimasukkan dalam diagram hasil IPA, maka akan berada pada kuadran III, yang berarti tingkat kepentingan pengguna terhadap layanan ini rendah, dan kenyataannya, kinerja layanan perpustakaan yang dirasakan oleh pengguna pun rendah. Adapun nilai rata-rata PC dan LP jika dimasukkan dalam diagram hasil IPA, maka akan berada pada kuadran II, berarti antara tingkat kepentingan pengguna dan kinerja perpustakaan yang dirasakan pengguna relatif tinggi. Oleh karena itu, perpustakaan harus dapat terus mempertahankan kinerjanya sehingga pengguna memandang kualitas layanan perpustakaan cukup unggul.
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Judul: Embriogenesis ikan buta (Astyanax fasciatus)
Abstrak: Ikan buta Astyanax fasciatus adalah spesies ikan unik dari famili Characidae yang menempati perairan dalam gua di Wilayah La Cueva Chica-San Luis Potasi-Mexico. Ikan ini memiliki mata yang tereduksi (Blind Cavefish) dan warna kulit merah muda, pucat serta mengkilap.
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