Judul: Analisis Kepuasan Nasabah Asuransi Kesehatan PT. Central Asia Raya
Abstrak: PT. Central Asia Raya (PT. CAR) as one of the insurance companies with asset and premium income the highest namely 15 large of 44 companies the insurance. Innovative products to meet customers' needs continue to launch one of which is health insurance products, which are intended for individuals who want to secure their health. Since the year 2010, number insurance customers of health in PT. CAR experiencing penurunan.Tahun 2009 the number of customers' is a number of 220. In 2010 as many as 178, and in 2011 to 132. In an effort maintain its existence in the market, PT. CAR need to know the how much the level of satisfaction its customers against waiters who given. Through this study, companies can obtain information on the attributes desired by consumers and look at its performance in meeting these attributes, so that in the future may provide input to improve and enhance consumer satisfaction. Destination who want to be achieved from this research is (1) Identifying characteristics insurance clients health PT. CAR, (2) Analyzing the level of of satisfaction insurance clients health PT. CAR, (3) Analyze the relationship characteristics of customers to customer satisfaction customer health insurance PT. CAR. Sampling was conducted using convenience sampling, a number of 60 respondents. The method used to analyze data on the quality level of customer satisfaction health insurance PT. CAR is a method of Importance and Performance Analysis. This method determines whether or not the attributes considered important by consumers, and whether the attributes satisfy the consumer or not, so that priorities can increase performance for each attribute. Based on the results of the IPA CSI, insurance PT. Central Asia Raya need improvement or performance improvement on accuracy attributes provide solutions and services with established procedures and policies. To enhance or improve the performance of insurance should the management of PT. Central Asia Raya revisit to the customer services and claims.
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Judul: Analisis tingkat kepuasan pelanggan terhadap kualitas layanan : studi kasus PT. Askes cabang Bogor
Abstrak: PT (Persero) Asuransi Kesehatan Indonesia atau disingkat PT Askes dengan visinya yaitu menjadi penyelenggara asuransi kesehatan dan jaminan pemeliharaan kesehatan secara profesional dengan memberikan pelayanan yang berkualitas kepada pelanggan (pemegang asuransi kesehatan PT Askes). Oleh karena itu, manajemen PT Askes memiliki komitmen untuk mengutamakan jasa pelayanan kesehatan yang berkualitas dan konsisten secara terus menerus untuk meningkatkan kepuasan pelanggan. Penelitian melalui survei kepuasan pelanggan dengan mengambil kasus PT Askes Cabang Bogor ini bertujuan untuk mengetahui tingkat kepuasan pemegang asuransi kesehatan PT Askes Cabang Bogor terhadap kualitas pelayanan yang diberikan oleh PT Askes Cabang Bogor dan mengetahui hubungan antara tingkat kepuasan terhadap kualitas pelayanan yang diberikan oleh PT Askes Cabang Bogor dengan karakteristik pemegang asuransi kesehatan PT Askes Cabang Bogor. Tingkat kepuasan responden sebagai pemegang asuransi kesehatan terhadap kualitas pelayanan mengenai informasi prosedur pelayanan dan kelengkapan fasilitas pelayanan kesehatan yang diberikan oleh PT Askes Cabang Bogor umumnya cukup puas, kecuali untuk ketersediaan obat dan keringanan biaya pengobatan. Semakin tinggi tingkat pendidikan cenderung menilai tingkat kepuasan terhadap pelayanan yang semakin kurang. Hasil analisis korespondensi memperlihatkan bahwa tingkat pendidikan sarjana menilai kurang puas terhadap pelayanan ini, sebaliknya pelanggan yang tingkat pendidikannya rendah cenderung menilai puas. Sedangkan antara pekerjaan dengan tingkat kepuasan terhadap kelengkapan fasilitas pelayanan kesehatan memiliki keterkaitan. Hasil analisis korespondensi menunjukkan bahwa jenis pekerjaan pegawai negeri sipil (PNS) cenderung menilai kurang puas dan pensiunan menilai cukup puas, serta ibu rumah tangga dan pekerjaan lainnya memiliki kesamaan profil dalam menilai puas terhadap kelengkapan fasilitas pelayanan kesehatan.
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Judul: The Exploration of Discrete Logarithm over Finite Field GF(3m)
Abstrak: The security of many public~key algorithms is based on the problem of finding discrete logarithms. The generalized discrete logarithm problem is the following: given a finite cyclic group G of order n, a generator a of G, and an element fl E G, find the integer x, 0 ~ x ~ n - 1, such that 0: = fl. Algorithm for discrete logarithm problem focused on Menezes et al. (1997) that consist of exhaustive search algorithm, the baby-step giant-step algorithm, Pollard's rho algorithm, Pohlig-Hellman algorithm, and index-calculus algorithm. These algorithms are explorated to be used in discrete logarithm problem over finite field GF(3m ). The exploration also produces some algorithms, i.e. naif negative algorithm, baby-step mother-step algorithm, baby-step mother free-step algorithm, and baby-step free-step algorithm. All algorithms implemented using Maple 11. The Pohlig-Hellman and baby-step giant-step algorithms are efficient enough to be used in discrete logarithm problem over finite field GF(3m ) for m < 20.
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