Judul: Studi tentang Kebijaksanaan Pemasaran dalam Meningkatkan Pelayanan Langganan pada PLN Wilayah VIII Cabang Ujung Pandang
Abstrak: Tujuan penelitian ini adalah menganalisa berbagai faktor yang berhubungan de~ganp erencanam$ pengatuzran dan pengendalian supiai tenaga l i s t r i l r yang didistrib~~sL kan untuk memenuhi kebutuhan konsumc?n'? Penelitian hi juga bertujuan untuk mengetahui kesiapan, kemampum dan tingkat produktivitas potensi yang d m l i k i PLN Cabang Ujung Pandang dalam menghadapi berbagai +mantgan,' seba- ! gai konsumen dari perkembangan langganan; Disamping itu, menganalisa kebijaksanaan tarip dasar l i s t r i l c dan mengka j i kemungkinan-lrern~gkin~k ebij aks anaan promosi yang dilaksanakan PLN; Wnususnya dalam bentuk penyuluhan teknis kepada masyarakat$ sehbgga disatu fih21q membari peh g e r t i 4 manfaat dan keaa.daran masyarakat, dm dilain fihak PLN dapat telqh2ndar dari prasangka dan rasa %id& puas d a r i konsumen,'
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Judul: Persepsi Pelanggan terhadap Kualitas Pelayanan Publik Perusahaan Listrik Negara (PLN) di Unit Pelayanan dan Jaringan (UPJ) Bekasi Kota.
Abstrak: Public service is one form of the state apparatus functions as a public servant as well as a servant of the state. Seeing an increasingly competitive business world today, the company that provide public service need to change their customer services into a profit center. The quality of service provides an important link between the company and customers, also can help to push the company to achieve their goals and give positive image. Company's image depends on how the company give their services to the customer. Companies are required to constantly monitor public perceptions or opinions about the company, through its institutional functions of Public Relation (PR). The public opinion will become some input for either the company or the PR in order to make a strategy for doing the next performance improvement and giving the company positive image. The purpose of this research is to analyze the customer's perception of the quality of public services at PLN UPJ Bekasi Kota, and the relationship between the internal and external factors with the customer's perception of public services at PLN UPJ Bekasi Kota. The respondents in this research are customers of PLN UPJ Bekasi Kota. Respondents is choosen based on accidental sampling with the amount of the sampling is 100 persons. The method of this research is quantitative approach with descriptive research model. The data analisys is using Rank Spearman test for ordinal data and using Chi Square for testing nominal data. The results of this research show the customer’s perception on the quality of public services at PLN UPJ Bekasi Kota is good with the average score equal to 3.86. Correlation test showed that the internal factors there are five significant correlation, which is the relationship between education level and assurance, education level and responsiveness, education level and tangibles, income level and tangibles, and the frequency of respondents calling and responsiveness. Beside that there are no significant correlation on other variables in the internal factor. External factors, which only have one variable, that is the media of communication, from the correlation test result show that there is no significant correlation between the media of communication with the reliability, assurance, empathy, responsiveness and the tangibles of public service at PLN UPJ Bekasi Kota.
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Judul: Penggunaan Teorema Homeomorphy 2-Manifold dan Teorema Euler Poincare pada Torus 𝑇�� dan Simplicial Complex 𝐾��
Abstrak: Two dimensional topological spaces are said to be homeomorphic if they have the same topological invariant, where one of topological invariant used is an Euler characteristic. Homeomorphy 2-Manifold’s Theorem and Euler Poincare’s Theorem are used to distinguish two topological spaces. Homeomorphy 2-Manifold’s Theorem uses Euler characteristic to identify two dimensional topological spaces. Euler Poincare’s Theorem is an alternative way to find Euler characteristic with Betti number, which is topological invariant as well. The objective of this paper is to investigate the homeomorphism of torus 𝑇����� and simplicial complex 𝐾�����. Topological space torus and simplicial complex 𝐾����� have the same Euler characteristic, which is two. Based on Homeomorphy 2-Manifold’s Theorem topological space torus 𝑇����� and simplicial complex 𝐾����� is homeomorphic.
Keyword: simplicial, torus, Euler, homeomorphism, topology