Judul: Strategy Analysis and Development of Forex Customer Satisfaction, in the Tresury Division of XYZ Bank Jakarta
Abstrak: Nowdays, every country has export-import activities. In export-import activities, the payment was done using one of the foreign currency that generally recognized and accepted. Bank as one of the financial institutions offers foreign currency exchange services and sees the export-import activities as a business opportunity. To increase its transaction activities, banks are trying to improve the customers services qualities. To improve their services, banks need to identify their customers characteristics, their needs and their satisfactions. The objectives of this study were to determine the characteristics of XYZ Bank customer in forex transactions, to analyze customer satisfaction levels and to make appropriate strategies to improve services. Methods to be used was descriptive qualitative method, to analyze the characteristics of customers. To analyze customers satisfaction was used customer satisfaction index (CSI) and the Cartesian diagram in importance performance analysis (IPA) method was used to determine improvement service strategy. The result showed that from 80 respondents, 46% aged between 40-50 years and 25% aged about 50 to 60 years, 48% were bachelor and mostly had business in plantation sector. Customer satisfaction levels was 71,53% based on CSI. Analysis by IPA method to the determine service improvement strategy showed That the first priority to be repair were price of buying and selling foreign exchange, regular price information and price fluctuation prediction. These three parameters were located in quadrant A Cartesian diagram. It meaned that all three parameters had a high interest but their performance remained lower than customers expectations.
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Judul: Developing Strategy of Small Medium Enterprise (SME) Loan in XYZ Bank in Business Centre of Cipulir Market, Jakarta
Abstrak: lower for almost last five years. Its Lower SME loan realize that given by XYZ Bank compared with specified goals show the importance of the study, because from result of survey conducted by XYZ Bank to business centre got existing business XYZ Bank lower of loan market share. For that conducted analysis of SME loan to develop marketing strategy in Business Centre of Cipulir, Jakarta. The objectives of this study are : (1) Identifying potency of loan exist in Sentra Business of Market Cipulir, (2) Calculating estimation of market potency XYZ Bank of exist in Sentra Business Cipulir Market by using amount of loan given approach, (3) Identifying factors becoming elementary constraint in development of credit at Sentra Business of Market Cipulir, and also (4) Compiling of efficient and effective marketing strategy through Cluster Pattern. Business Centre in general is place gather business unit in one area geografis of business and conceived of Cluster (klaster). Cluster analysis is an technique used to classify events or target into group which is same relative by certain criteria. Survey conducted in cluster of Cipulir market with 336 responder at random. This matter to know characteristic of business in sentra. Pursuant to result of conducted analysis, obtained : (1) Potency of SME loan in Business Sentra of Market Cipulir Rp. 162 Billion, so that assessed very mean to become goals to Bank XYZ in improving or developing volume of SME loan, (2) Estimation of XYZ Bank market share in Business Sentra of Cipulir Market is very small ( 0,97%), showing to weaken market penetration and acquisition market conducted by XYZ Bank, (3) Existing constraints in the form of service, conditions of loan and guarantee constraint, (4) Strategy becoming priority to be done is through penetration and acquisition of market with Pattern of Cluster, doing activity of promotion consistenly, optimize of existing Small Business Centre and work along with BPR/KOPERASI in lending to merchant at Cipulir Market. While which must be allowed for to guarantee continuity of development SME credit is : (1) Extending network of marketing around sentra business, (2) Exploiting technological progress to increase assess to sell credit product, (3) Giving incentive to all marketing officer capable to reach goals of loan in sentra business and (4) Developing simply credit analyse model with standard conditions and accomodate cordage of guarantee of exist in sentra of the business.
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Judul: Dosis minimum vaksin Newcastle disease lassota untuk menggertak pembentukan zat kebal proteksi pada ayam
Abstrak: Penelitian ini bertujuan untuk menentukan dosis minimum vaksin ND Lasota yang diperlukan untuk menggertak pembentukan zat kebal (antibodi) yang dapat melindungi hewan dari infeksi virus ganas dialam. Selain itu diperiksa juga gambaran zat kebal induk bawaan ("maternal antibody") dan titer vaksin yang digunakan. Penelitian dilaksanakan di laboratorium Virologi Fakultas Kedokteran Hewan, Institut Pertanian Bogor selama empat bulan dari bulan Pebruari 1987 sampai bulan Mei 1987. lasil penelitian ini menunjukkan bahwa vaksin dengan dosis 106.3 EID50 dapat menggertak pembentukan zat kebal yang dapat melindungi ayam terhadap infeksi alam secara menyeluruh (100%). Zat kebal induk bawaan masih ditemukan sampai anak ayam berumur 3 minggu walaupun tingkatnya rendah dan tidak bersifat proteksi. Titer vaksin yang digunakan adalah 109.3 EID50 setiap ml.
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