Judul: Analisis Mutu Pelayanan, Mutu Produk Franchise Klenger Burger dan Kepuasan Pelanggan di Tomang Jakarta Barat
Abstrak: Franchise business growth at present get tremendous progress. This can be proved by a variety of franchise businesses in the area of food. The global economic crisis that is currently happening more and encourage franchise owners to make this franchise should be able to survive. To preserve what has been achieved and increase competitive advantage with a similar product franchise Burger Klenger know and get feedback from customers about the quality of services and products to customer satisfaction has been given so far. The purpose of this study is to analyze the quality of service and product quality on Klenger Burger franchise, determine quality of service is an important attribute in the franchise Klenger Burger, analyze the level of interest and level of service quality performance Klenger Burger franchise, analyze the level of customer satisfaction. Suitability analysis Klenger Burger franchise service quality attributes that there are 13 very important factor according to customer but not very good performance level. The determination to make up the quality of service shown in the diagram Cartesians. Attributes contained in Quadrant C is the low priority of five attributes. This attribute must immediately make improvements. It has also reinforced the value of CSI quality of service, product quality Klenger Burger franchise and customer satisfaction is of 84,3%. The CSI is located between the range of 0,81 to 1 which means that customers feel very satisfied customer satisfaction performance. Quality of service, product quality and satisfaction Klenger Burger franchise get enough value from their customers satisfied, so the franchise Burger Klenger must continually strive to maintain, repair attribute less and keep the level of satisfaction can be increased.
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Judul: Pengaruh Kualitas Pelayanan dan Produk Terhadap Kepuasan serta Loyalitas Pelanggan KFC di Tangerang Selatan
Abstrak: PT. Fast Food Indonesia is the sole licensee of the leading fast food restaurants in the world, Kentucky Fried Chicken ( KFC ). Goal of the research is to analyze factors that can againts customer satisfaction and loyalty at KFC. Research by Important Performance Analiyis (IPA) and Customer Satisfaction Index (CSI) shows KFC customer satisfaction levels by 81.26 %, which indicates a very satisfied customer. Based on the results of the Part Least Square (PLS) analysis, service quality has no significant effect on satisfaction but significant effect on customer loyalty for customer total, student and non student model. Product quality has significant effect on satisfaction for all models. Product quality has no significant effect on customer loyalty for customer total but product quality has significant effect on loyalty for student and non student models. Significant effect on satisfaction as well as loyalty for all models.
Keyword: PLS., Satisfaction, Loyalty, IPA, KFC, CSI

Judul: Reduksi artemisin dengan NaBH4 daan metilasi produk dengan diazometana
Abstrak: Malaria, paludisme, demam intermitens, panas dingin, demam Roma, demam Chagres, demam rawa, demam tropik, demam pantai, dan "ague" adalah istilah untuk penyakit mematikan yang membayangi setiap manusia di bumi ini. Data WHO menunjukkan bahwa ± 270 juta manusia setiap tahunnya menderita penyakit ini dan diperkirakan 2 sampai 3 juta orang meninggal. Ada dua cara yang biasa ditempuh untuk menanggulangi penyakit malaria. Pertama dengan membunuh vektornya, misalnya penyemprotan DDT, dan kedua, membunuh parasitnya dengan obat-obat antimalaria, seperti artemisinin. Artemisinin mudah sekali terurai dalam darah dan memiliki aktivitas oral yang rendah. Aplikasi klinis artemisinin sangat sulit karena kelarutannya yang rendah dalam pelarut air dan minyak. Jika artemisinin direduksi dengan reduktor lembut NaBH4, gugus karbonil pada Cio berubah menjadi gugus hidroksil. Metilasi gugus hidroksil akan menghasilkan turunan eter (artemeter) yang memiliki aktivitas lebih tinggi dari artemisinin. Sintesis eter melalui metilasi hidroksil dengan boron trifluorida menghasilkan 32 derivat eter, yang didalamnya terdapat epimer artemeter sebagai produk minor. Metilasi yang lebih kuantitatif dan selektif dapat dicapai dengan diazometana. Metilasi dengan diazometana tidak menghasilkan produk samping yang banyak. Molekul target (artemeter) yang dihasilkan dapat merupakan produk mayor. Hidroborasi artemisinin menghasilkan kristal 2 yang diidentifikasi sebagai dihidroartemisinin (t.1. 151- 153°C). TLC-nya terdiri dari 1 noda bulat dengan Rf 0.24. Spektrum GC pada GC-MS menunjukkan dihidroartemisinin sintesis (tr 17.421 menit) masih terkotori oleh artemisinin sisa (tr 15.771 menit). Pola fragmentasi artemisinin sisa, mirip dengan pola fragmentasi artemisinin standar. Tingkat kemurnian kristal yang didapat ialah 90%. Diazotisasi dengan waktu kontak 1 jam, 8 jam, dan 18 jam tidak mengubah dihidroartemisinin menjadi molekul target. Sedangkan waktu kontak 36 jam akan mengubah dihidroartemisinin menjadi senyawa 8. Senyawa ini terdiri dari dihidroartemisinin sisa (Rf 0.26), senyawa target (Rf 0.78), dan senyawa dengan konsentrasi terbesar, hasil reaksi pesaing, artemisinin (Rf 0.85).
Keyword: reduction