Judul: Analisis kepuasan debitur kredit guna bakti di Bank Jabar KCP Darmaga
Abstrak: Kepuasan pelanggan adalah sesuatu yang bersifat abstrak, tetapi dapat dirasakan dan diukur. Mengukur kepuasan pelanggan merupakan suatu hal penting yang dilakukan oleh perusahaan, karena dengan mengetahui tingkat kepuasan pelanggan, perusahaan akan mengetahui posisinya dalam persaingan bisnis yang semakin kompetitif. Dengan mengukur kepuasan pelanggan akan diketahui, apakah ada kesenjangan antara mutu pelayanan yang diharapkan pelanggan dengan mutu pelayanan yang diterima konsumen. Dalam hal ini, pengukuran kepuasan pelanggan dilakukan untuk mencari masukan bagi perbaikan kinerja perusahaan, sehingga perusahaan dapat terus meningkatan mutu pelayanannya dan pada akhirnya dapat memenangkan persaingan global.
Keyword: 

Judul: The Effect of Service Quality on Customer Satisfaction: A Case Study of the Prioritas Bank Jambi KCP Jakarta
Abstrak: Bank Umum konvensional di Indonesia terdiri sebanyak empat Bank Persero, 27 Bank pembangunan daerah, 60 Bank Swasta Nasional, delapan Kantor Cabang Bank Asing, sedangkan Bank Umum syariah di Indonesia terdiri sebanyak dua Bank Pembangunan Daerah dan 12 Bank Swasta Nasional. Dari sebanyak 107 Bank Umum, terdapat 25 Bank Pembangunan Daerah dengan 5122 kantor Bank Konvensional Pembangunan Daerah tersebar di Indonesia yang jumlahnya bertambah dari tahun ke tahun. Salah satu bentuk kualitas pelayanan adalah service excellent, yaitu suatu kepedulian karyawan terhadap nasabah dengan memberikan pelayanan yang baik serta memberikan kemudahan, kebutuhan nasabah, mendengarkan keluhan nasabah dan memberikan solusi yang tepat juga inovatif. Persaingan dalam Industri perbankan, bank menawarkan produk yang sama secara global sehingga kualitas layanan menjadi hal penting untuk membedakannya dipasar. Tujuan dari penelitian ini (1) Mengetahui karakteristik nasabah Bank Jambi di Jakarta (2) Menganalisis tingkat kepuasan nasabah Bank Jambi di Jakarta (3) Menganalisis pengaruh kualitas pelayanan terhadap kepuasan nasabah Bank Jambi di Jakarta. Jenis penelitian ini adalah kuantitatif dan kualitatif, dan sumber data diperoleh dari data primer (kuesioner). Metode yang digunakan adalah metode analisis deskriptif, analisis Structural Equation Modeling – Partial Least Square (SEM-PLS), analisis Customer Statisfaction Index (CSI), dan Important Performance Analysis (IPA). Hasil temuan penelitian berupa terdapat pengaruh positif dan signifikan kualitas layanan terhadap kepuasan nasabah Bank Jambi di KCP Jakarta Prioritas, peringkat indeks kepuasan nasabah di KCP Jakarta Prioritas, dan tingkat kinerja dan kepentingan kepuasan nasabah di KCP Jakarta Prioritas, Conventional commercial banks in Indonesia consist of four state-owned banks, 27 regional development banks, 60 national private banks, eight foreign bank branch offices, while sharia commercial banks in Indonesia consist of two regional development banks and 12 national private banks. Of the 107 Commercial Banks, there are 25 Regional Development Banks with 5,122 Regional Development Conventional Bank offices spread across Indonesia, whose numbers are increasing from year to year. One form of service quality is excellent service or excellent service and products, namely an employee's concern for customers by providing good service and providing convenience, customer needs, listening to customer complaints and providing appropriate and innovative solutions. Competition in the banking industry, banks offer the same products globally so service quality is important to differentiate them in the market. The aims of this research are (1) to know the characteristics of customers of Bank Jambi in Jakarta (2) to analyze the level of customer satisfaction of Bank Jambi in Jakarta (3) to analyze the effect of service quality on customer satisfaction of Bank Jambi in Jakarta. This type of research is quantitative and qualitative, and data sources are obtained from primary data (questionnaire). The method used is descriptive analysis method, Structural Equation Modeling – Partial Least Square (SEM-PLS) analysis, Customer Statistics Index (CSI) analysis, and Important Performance Analysis (IPA). The results of the research findings are that there is a positive and significant influence of service quality on customer satisfaction of Bank Jambi at KCP Jakarta Prioritas, the index rating of customer satisfaction at KCP Jakarta Prioritas, and the level of performance and customer satisfaction at KCP Jakarta Prioritas
Keyword: Structural Equation Modeling, Customer Statisfaction Index, Importance Performance Analysis

Judul: Hybrid solar cells of ZnO nanoparticles/chlorophyll was modified metal ions (Zn2+ and Cu2+ )
Abstrak: Zinc Oxide (ZnO) is a n-type semiconductor with a wide the energy band (Band Gap) is 3.37 eV at room temperature and 3.34 eV at low temperature with a large exiton binding energy is 60 meV. ZnO has been synthesized by hydrothermal method, resulting in a decrease in particle size over the duration of the hydrothermal changes. Crystallographic structure of ZnO were characterized using XRD, has shown the characteristic pattern of a hexagonal wurtzite structure, the crystallite size increases to changes in particle size. Changes in particle size has also led to a change in the absorption peak of ZnO as has been demonstrated posted under test using the optical properties of UV-Vis spectrophotometer. Changes of this uptake has also led to changes in the energy band gap, which increases its band gap energy of the particle size. In electronic applications, especially in solar cells. Chlorophyll is considered less effective, because of their very nature are easily degraded as a result of several reactions which are acid, lighting and temperature. The results of the stability test using a halogen lamp 34 W/m2 for 5 hours, that the substitution of chlorophyll with metal ions Zn2+ and Cu2+ has been shown to form more stable than natural chlorophyll. The characterization of the optical properties, the combination of ZnO / chlorophyll in the form of hybrid films has led to a shift in the absorption region of ZnO becomes more widely from the UV to Visible. ZnO/chlorophyll has absorption range of 350-515 nm, ZnO / Zn-feofitin 332-401 nm and 332-632 nm for Cu-feofitin. The combination of ZnO/chlorophyll and CuSCN as a solid electrolite in hybrid solar cell, a modified chlorophyll with metal ions Zn2+ and Cu2+ has been shown to form a more stable I-V curve. It is characterized by its fill factor value greater than natural chlorophyll. Nevertheless, solar cells with natural chlorophyll has been able to produce higher efficiency values of chlorophyll were substituted.
Keyword: Hydrothermal, ZnO/Chlorophyll modified, Hybrid Solar Cell