Judul: Consumer Satisfaction of Rumah Makan Karunia Restaurant in Mustika Jaya District Bekasi City
Abstrak: Rumah Makan Karunia Kecamatan Mustika Jaya Kota Bekasi merupakan rumah makan yang telah berdiri selama 17 tahun yang menawarkan berbagai macam menu khas Kota Lamongan. Pihak rumah makan berkomitmen untuk mempertahankan cita rasanya yang khas bagi konsumen. Penelitian ini bertujuan untuk mengidentifikasi karakteristik konsumen, proses pengambilan keputusan pembelian konsumen, menganalisis tingkat kepuasan konsumen serta menganalisis kinerja atribut yang memengaruhi kepuasan konsumen. Metode yang digunakan adalah analisis deskriptif, Diskonfirmasi Harapan dan Expectation Performance Analysis (EPA). Berdasarkan hasil penelitian dapat diketahui bahwa hasil analisis dengan metode Diskonfirmasi Harapan, nilai indeks kepuasan konsumen Rumah Makan Karunia yaitu sebesar 1.06 yang menunjukkan bahwa secara keseluruhan konsumen merasa puas (Positive Disconfirmation). Hasil Expectation Performance Analysis (EPA) menunjukkan bahwa atribut keragaman pilihan makanan serta minuman dan tersedianya tampilan menu hidangan rumah makan beserta daftar harganya merupakan prioritas utama dalam perbaikan kinerja untuk meningkatkan kepuasan konsumen., Rumah Makan Karunia Mustika Jaya District, Bekasi City is a restaurant that has been established for 17 years that offers a variety of typical Lamongan City menus. This restaurant always committed to maintaining its unique taste for consumers. This study aims to identify the characteristics of consumer, processes of consumer purchasing decisions, analyze the level of consumer satisfaction and analyze the performance of attributes that affect consumer satisfaction. The method used is descriptive analysis, disconfirmation of expectation and Expectation Performance Analysis (EPA). Based on the results of the analysis using the Disconfirmation of Expectation method, the consumer satisfaction index value of Rumah Makan Karunia is 1.06 which indicates that overall consumers are satisfied (Positive Disconfirmation). Expectation Performance Analysis (IPA) showed that attributes of the diversity of food and beverage choices and the availability of restaurant menu displays along with their price lists are top priorities in improving performance to increase customer satisfaction.
Keyword: Disconfirmation of Expectation, EPA, Customer Satisfaction, Rumah Makan Karunia

Judul: Analisis Kepuasan Konsumen dan Proses Keputusan Pembelian pada Rumah Makan Mang Kabayan Pusat, Cibubur, Depok
Abstrak: As the presence of modernization, trend, and lifestyle which actually focuss on how to spend the weekend to fulfill their daily needs and desires, in one way they do eating out with family, friends, also with business relation. In addition, business of restaurant have strong competition, one of it includes Mang Kabayan. Mang Kabayan is one of sundanese restaurant which located in Cibubur. The purposes of this research are to identified the characteristics of customer to know the steps of purchasing process and the factors which affecting the purchasing decision, and to analysis the level of customer satisfaction, and to consider the implications of marketing mix strategy. Descriptive analysis to know characteristics of customers and purchasing decision process show that cutomers come from different background. Customer Satisfaction Index for determine the level of customer satisfaction. Results indicate that CSI about 81.02 percent shows consumers are very satisfied with Mang Kabayan restaurant’s performance. Importance Performance Analysis measure the level of important and the level performance of attributes which shows result that must be corrected are hospitality and courtesy of the waiter and waitress, also the speed of food preparation. The implications of 7P marketing mix strategy related with the attributes to be corrected are the strategy of people and process which recommended to reach the customer satisfaction in order customer could be loyal to Mang Kabayan Restaurant.
Keyword: restaurant, consumer behavior, index performance analysis, customer satisfaction index

Judul: Hybrid solar cells of ZnO nanoparticles/chlorophyll was modified metal ions (Zn2+ and Cu2+ )
Abstrak: Zinc Oxide (ZnO) is a n-type semiconductor with a wide the energy band (Band Gap) is 3.37 eV at room temperature and 3.34 eV at low temperature with a large exiton binding energy is 60 meV. ZnO has been synthesized by hydrothermal method, resulting in a decrease in particle size over the duration of the hydrothermal changes. Crystallographic structure of ZnO were characterized using XRD, has shown the characteristic pattern of a hexagonal wurtzite structure, the crystallite size increases to changes in particle size. Changes in particle size has also led to a change in the absorption peak of ZnO as has been demonstrated posted under test using the optical properties of UV-Vis spectrophotometer. Changes of this uptake has also led to changes in the energy band gap, which increases its band gap energy of the particle size. In electronic applications, especially in solar cells. Chlorophyll is considered less effective, because of their very nature are easily degraded as a result of several reactions which are acid, lighting and temperature. The results of the stability test using a halogen lamp 34 W/m2 for 5 hours, that the substitution of chlorophyll with metal ions Zn2+ and Cu2+ has been shown to form more stable than natural chlorophyll. The characterization of the optical properties, the combination of ZnO / chlorophyll in the form of hybrid films has led to a shift in the absorption region of ZnO becomes more widely from the UV to Visible. ZnO/chlorophyll has absorption range of 350-515 nm, ZnO / Zn-feofitin 332-401 nm and 332-632 nm for Cu-feofitin. The combination of ZnO/chlorophyll and CuSCN as a solid electrolite in hybrid solar cell, a modified chlorophyll with metal ions Zn2+ and Cu2+ has been shown to form a more stable I-V curve. It is characterized by its fill factor value greater than natural chlorophyll. Nevertheless, solar cells with natural chlorophyll has been able to produce higher efficiency values of chlorophyll were substituted.
Keyword: Hydrothermal, ZnO/Chlorophyll modified, Hybrid Solar Cell