Judul: Usability Evaluation on Mobile Banking Application of Bank Kalbar Based on ISO 9241-11 Guidelines Using Partial Least Square
Abstrak: Bank Kalbar's mobile banking application supports the banking activities of PT. BPD Kalimantan Barat. Research in March-April 2021 on the analysis of 23 users' satisfaction with the QUIS 7.0 instrument shows that users are not satisfied with the application's system capability and ease of learning. This study uses ISO 9241-11 guidelines to evaluate usability with three aspects of measurement, namely effectivity, efficiency, and satisfaction as latent variables. The analysis tool uses Structural Equation Modeling-Partial Least Square (SEM- PLS) to determine the usability score and effectivity, efficiency, and satisfaction on the usability. Survey data Research from 41 observations shows that the ISO 9241- 11 measures the model's goodness with an R2 value of 0.788 and a Q2 value of 0.637 with a Goodness of Fit of 0.782. The effectivity and satisfaction of the variables did not significantly affect the usability of the Bank Kalbar mobile banking application at a significance level of 5%, with path coefficient values of 0.278 and 0.183. The usability score for the Bank Kalbar mobile banking application is 58.82., Aplikasi mobile banking Bank Kalbar mendukung kegiatan perbankan PT. BPD Kalimantan Barat. Penelitian bulan Maret-Mei 2021 tentang analisis kepuasan 23 pengguna dengan instrumen QUIS 7.0 menunjukkan bahwa pengguna tidak puas pada aspek kemampuan sistem dan kemudahan pembelajaran aplikasi. Penelitian ini menggunakan pedoman ISO 9241-11 untuk mengevaluasi usability dengan tiga aspek pengukuran yaitu efektivitas, efisiensi, dan kepuasan sebagai peubah laten. Alat analisis menggunakan Structural Equation Modeling-Partial Least Square (SEM-PLS) untuk mengetahui skor usability dan pengaruh efektivitas, efisiensi, dan kepuasan terhadap usability. Penelitian berdasarkan data hasil survei sebanyak 41 amatan menunjukkan bahwa model ISO 9241-11 memiliki ukuran kebaikan model dengan nilai R2 sebesar 0.788 dan nilai Q2 sebesar 0.637 dengan Goodness of Fit sebesar 0.782. Peubah efficiency berpengaruh signifikan terhadap peubah usability aplikasi mobile banking Bank Kalbar pada taraf signifikansi 5% dengan nilai koefisien jalur sebesar 0.466. Peubah effectivity dan satisfaction tidak cukup bukti berpengaruh signifikan terhadap peubah usability aplikasi mobile banking Bank Kalbar pada taraf signifikansi 5% dengan nilai koefisien jalur sebesar 0.278 dan 0.183. Skor usability untuk aplikasi mobile banking Bank Kalbar sebesar 58.82.
Keyword: Bank Kalbar, ISO 9241-11, Partial Least Square, SmartPLS, Usability

Judul: Comparison Analysis of Customer Satisfaction on User Experience of Mobile Banking Users
Abstrak: Salah satu faktor yang meningkatkan persaingan pada industri perbankan adalah digitalisasi. Alternatif utama yang menjadi pilihan dalam menjalankan strategi digitalisasi perbankan ialah mobile banking. Banyaknya aplikasi mobile banking yang ada membuat persaingan pasar mobile banking menjadi sangat kompetitif. Tujuan Penelitian ini adalah menganalisis karakteristik pengguna, mengidentifikasi kepentingan konsumen terhadap user experience, dan menganalisis perbandingan tingkat kepuasan pelanggan terhadap user experience BNI Mobile Banking, BRImo BRI, Livin by Mandiri, dan BCA Mobile. Penelitian ini dilaksanakan pada bulan Mei hingga Juni 2022 dengan menggunakan 160 sampel pengguna mobile banking di Pulau Jawa. Metode yang digunakan adalah analisis deskriptif, Importance Performance Analysis (IPA), Diagram Radar, dan Customer Satisfaction Index (CSI). Hasil dari penelitian ini didapatkan 15 indikator dan 3 dimensi yang dinilai penting oleh pelanggan, yaitu perpicuity, efficiency, dan dependability. Nilai tingkat kepuasan pengguna BCA Mobile sebesar 89,63%, BRImo BRI sebesar 89,43%, Livin by Mandiri sebesar 88,65%, dan BNI Mobile Banking sebesar 88,23%.
Keyword: CSI, customer satisfaction, mobile banking, user experience, IPA

Judul: Posisi Filogenetik Kura-Kura Carettochelys Insculpta  (Reptillia: Testudinata)
Abstrak: Carettochelys insculpta is an endemic freshwater turtle of southern Papua and northern Australia. Phylogenetic position of this turtle is remain unresolved until now. Most of the research conducted show close relationships of C. insculpta and members of Trionychidae family. However, some of the research show distance between C. insculpta and members of Trionychidae family. This research is conducted to analyze phylogenetic relationship between C. insculpta and other members of Testudinata using 12S rRNA, 16S rRNA, and both gene as markers. DNA samples were obtained from three different organisms of C. insculpta. Two species used as outgroups were Alligator mississippiensis and Iguana iguana. Phylogenetic analysis was carried out using Neighbor-Joining method with Felsenstein 1981 (F81) modeltest. A polytomy tree of Testudinata was produced by using 12S rRNA gene. However, analysis using 16S rRNA and both genes as markers confirmed that C. insculpta was located between the Chelonidae and the Trionychidae family.
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