Judul: Analysis the Level of Consumer Satisfaction of Mixue Pandu Raya in Bogor City
Abstrak: Mixue Pandu Raya is one of the Mixue outlets in Bogor City which has been established since December 2021. The high level of business competition, especially restaurants, makes business actors must understand the consumer needs who will become the target market produced to create customer satisfaction. This study aims to identify consumer characteristics, measure the level of customer satisfaction and provide recommendations to increase customer satisfaction. The methods used in this research are descriptive analysis, CSI, and IPA. Based on descriptive analysis, Mixue Pandu Raya consumers are dominated by female respondents, aged 17-25 years, based in Bogor, have a high school education, work as students, have an income of Rp500,000-Rp1,000,000, and also transaction amount of Rp15.000-Rp25.000. Based on the results of CSI analysis, the level of customer satisfaction is 79.76 percent which is included in the satisfied category. Based on the results of IPA analysis, the attributes that need to be improved are menu availability, promos, friendliness and courtesy of waiters, and also comfortness and cleanliness of outlets., Mixue Pandu Raya is one of the Mixue outlets in Bogor City which has been established since December 2021. The high level of business competition, especially restaurants, makes business actors must understand the consumer needs who will become the target market produced to create customer satisfaction. This study aims to identify consumer characteristics, measure the level of customer satisfaction and provide recommendations to increase customer satisfaction. The methods used in this research are descriptive analysis, CSI, and IPA. Based on descriptive analysis, Mixue Pandu Raya consumers are dominated by female respondents, aged 17-25 years, based in Bogor, have a high school education, work as students, have an income of Rp500,000-Rp1,000,000, and also transaction amount of Rp15.000-Rp25.000. Based on the results of CSI analysis, the level of customer satisfaction is 79.76 percent which is included in the satisfied category. Based on the results of IPA analysis, the attributes that need to be improved are menu availability, promos, friendliness and courtesy of waiters, and also comfortness and cleanliness of outlets.
Keyword: CSI, customer satisfaction, IPA, Mixue Pandu Raya

Judul: Analisis Kepuasan Konsumen Mienampol Kota Bogor
Abstrak: Tujuan dari penelitian ini adalah untuk mengetahui karakteristik, proses pengambilan keputusan, dan tingkat kepuasan konsumen restoran Mienampol. Penelitian ini menggunakan analisis deskriptif, Customer Satisfaction Index (CSI), dan Importance Performance Analysis (IPA). Data dikumpulkan dari 100 responden yang dipilih menggunakan teknik purposive sampling. Hasil penelitian menunjukkan bahwa mayoritas konsumen Mienampol berjenis kelamin perempuan, berusia 15-24 tahun, berdomisili di Bogor, belum menikah, berpendidikan terakhir SMA, berprofesi sebagai pelajar, berpendapatan per bulan dibawah Rp 1 juta, dan berpengeluaran rata-rata di Mienampol dibawah Rp 50 000. Berdasarkan dari perhitungan CSI, konsumen Mienampol berada pada tingkat kepuasan puas. Berdasarkan hasil test menggunakan IPA, atribut yang perlu peningkatan adalah keragaman dan ketersediaan menu, kemampuan karyawan dalam memberikan pelayanan, kesediaan Mienampol dalam menangani keluhan konsumen, karyawan memberikan pelayanan yang cepat, kenyamanan restoran, keramahan dan kesopanan karyawan, dan kebersihan alat-alat makan.
Keyword: Customer Satisfaction Index (CSI), Importance Performance Analysis (IPA)

Judul: Pengaruh vaksin aktif dan inaktif terhadap kekebalan dalam pencegahan penyakit newcastle pada ayam
Abstrak: Penyakit Newcastle adalah penyakit yang bersifat infeksius dan kontagius yang menyerang unggas terutama ayam dan kalkun; menimbulkan kematian, penurunan produksi dan kwalitas telur sehingga menimbulkan kerugian ekonomi yang besar; disebabkan oleh paramyxovirus yang termasuk ke dalam golongan virus yang berinti asam ribonukleat. Virus penyebab penyakit ini terdiri atas beberapa galur yaitu velogenik, mesogenik dan lentogenik. Vaksinasi adalah salah satu cara untuk mencegah timbulnya penyakit dan kerugian yang ditimbulkannya. Vaksin terdiri atas vaksin aktif dan inaktif atau vaksin dalam emulsi minyak. Vaksinasi pada umur dini adalah cara yang paling baik dilakukan. Umur ayam yang tepat mulai dilaksanakan vaksinasi adalah pada umur 4 hari, karena pada saat ini titerantibodi asal induk sudah mulai turun dan kondisi ayam sudah mulai kuat untuk dilakukan vaksinasi jika melakukannya pada ayam umur sehari. ...
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