Judul: Proses Pengambilan Keputusan Pembelian dan Kepuasan Konsumen RM Pondok Bandeng di Kabupaten Pati
Abstrak: RM Pondok Bandeng is a kind of restaurant which serving the specific menu of milkfish and growing in the regent of Pati. The goal of this research is identifying the characteristic of consumer, analyzing the process of decision buying, and analyzing the consumer satisfaction level of performance based on attributes in restaurant. The method of research is a descriptive analysis, Customer Satisfaction Index (CSI), Importance Performance Analysis (IPA) and Gap Analysis. According to result of IPA, there are still some attributes that need to be considered and have to improved, flavor of processed foods other than milkfish, the taste of beverages, food other than the display presentation and freshness of drinks. Overall, CSI show the value is 82.18 persen, it means the consumers have been very satisfied with the performance attributes of that restaurant.
Keyword: RM Pondok Bandeng, Kabupaten Pati, consumer satisfaction, consumer characteristics, milkfish

Judul: Analisis Kepuasan Konsumen dan Proses Keputusan Pembelian pada Rumah Makan Mang Kabayan Pusat, Cibubur, Depok
Abstrak: As the presence of modernization, trend, and lifestyle which actually focuss on how to spend the weekend to fulfill their daily needs and desires, in one way they do eating out with family, friends, also with business relation. In addition, business of restaurant have strong competition, one of it includes Mang Kabayan. Mang Kabayan is one of sundanese restaurant which located in Cibubur. The purposes of this research are to identified the characteristics of customer to know the steps of purchasing process and the factors which affecting the purchasing decision, and to analysis the level of customer satisfaction, and to consider the implications of marketing mix strategy. Descriptive analysis to know characteristics of customers and purchasing decision process show that cutomers come from different background. Customer Satisfaction Index for determine the level of customer satisfaction. Results indicate that CSI about 81.02 percent shows consumers are very satisfied with Mang Kabayan restaurant’s performance. Importance Performance Analysis measure the level of important and the level performance of attributes which shows result that must be corrected are hospitality and courtesy of the waiter and waitress, also the speed of food preparation. The implications of 7P marketing mix strategy related with the attributes to be corrected are the strategy of people and process which recommended to reach the customer satisfaction in order customer could be loyal to Mang Kabayan Restaurant.
Keyword: restaurant, consumer behavior, index performance analysis, customer satisfaction index

Judul: Metrik Einstein (Anti-) Self-Dual Berdimensi Empat dengan Metode Cartan
Abstrak: Gravitational field equation can be formulated in differential forms (differential geometry), which describes gravity as a manifestation of the curvature of space-time. Curvature of space-time is characterized by a metric that satisfies the gravitational field equation. With differential forms it can be formulated the (anti-) self-dual Einstein equation, which is a modification of the Cartan structure in (anti-) self-dual basis. Calculation of (anti-) self-dual metric with (anti-) self-dual Einstein equation is simpler than the calculation using Christoffel symbols.
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