Judul: Analisis Kepuasan Nasabah Asuransi Kesehatan PT. Central Asia Raya
Abstrak: PT. Central Asia Raya (PT. CAR) as one of the insurance companies with asset and premium income the highest namely 15 large of 44 companies the insurance. Innovative products to meet customers' needs continue to launch one of which is health insurance products, which are intended for individuals who want to secure their health. Since the year 2010, number insurance customers of health in PT. CAR experiencing penurunan.Tahun 2009 the number of customers' is a number of 220. In 2010 as many as 178, and in 2011 to 132. In an effort maintain its existence in the market, PT. CAR need to know the how much the level of satisfaction its customers against waiters who given. Through this study, companies can obtain information on the attributes desired by consumers and look at its performance in meeting these attributes, so that in the future may provide input to improve and enhance consumer satisfaction. Destination who want to be achieved from this research is (1) Identifying characteristics insurance clients health PT. CAR, (2) Analyzing the level of of satisfaction insurance clients health PT. CAR, (3) Analyze the relationship characteristics of customers to customer satisfaction customer health insurance PT. CAR. Sampling was conducted using convenience sampling, a number of 60 respondents. The method used to analyze data on the quality level of customer satisfaction health insurance PT. CAR is a method of Importance and Performance Analysis. This method determines whether or not the attributes considered important by consumers, and whether the attributes satisfy the consumer or not, so that priorities can increase performance for each attribute. Based on the results of the IPA CSI, insurance PT. Central Asia Raya need improvement or performance improvement on accuracy attributes provide solutions and services with established procedures and policies. To enhance or improve the performance of insurance should the management of PT. Central Asia Raya revisit to the customer services and claims.
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Judul: Analisis tingkat kepuasan pelanggan terhadap kualitas layanan : studi kasus PT. Askes cabang Bogor
Abstrak: PT (Persero) Asuransi Kesehatan Indonesia atau disingkat PT Askes dengan visinya yaitu menjadi penyelenggara asuransi kesehatan dan jaminan pemeliharaan kesehatan secara profesional dengan memberikan pelayanan yang berkualitas kepada pelanggan (pemegang asuransi kesehatan PT Askes). Oleh karena itu, manajemen PT Askes memiliki komitmen untuk mengutamakan jasa pelayanan kesehatan yang berkualitas dan konsisten secara terus menerus untuk meningkatkan kepuasan pelanggan. Penelitian melalui survei kepuasan pelanggan dengan mengambil kasus PT Askes Cabang Bogor ini bertujuan untuk mengetahui tingkat kepuasan pemegang asuransi kesehatan PT Askes Cabang Bogor terhadap kualitas pelayanan yang diberikan oleh PT Askes Cabang Bogor dan mengetahui hubungan antara tingkat kepuasan terhadap kualitas pelayanan yang diberikan oleh PT Askes Cabang Bogor dengan karakteristik pemegang asuransi kesehatan PT Askes Cabang Bogor. Tingkat kepuasan responden sebagai pemegang asuransi kesehatan terhadap kualitas pelayanan mengenai informasi prosedur pelayanan dan kelengkapan fasilitas pelayanan kesehatan yang diberikan oleh PT Askes Cabang Bogor umumnya cukup puas, kecuali untuk ketersediaan obat dan keringanan biaya pengobatan. Semakin tinggi tingkat pendidikan cenderung menilai tingkat kepuasan terhadap pelayanan yang semakin kurang. Hasil analisis korespondensi memperlihatkan bahwa tingkat pendidikan sarjana menilai kurang puas terhadap pelayanan ini, sebaliknya pelanggan yang tingkat pendidikannya rendah cenderung menilai puas. Sedangkan antara pekerjaan dengan tingkat kepuasan terhadap kelengkapan fasilitas pelayanan kesehatan memiliki keterkaitan. Hasil analisis korespondensi menunjukkan bahwa jenis pekerjaan pegawai negeri sipil (PNS) cenderung menilai kurang puas dan pensiunan menilai cukup puas, serta ibu rumah tangga dan pekerjaan lainnya memiliki kesamaan profil dalam menilai puas terhadap kelengkapan fasilitas pelayanan kesehatan.
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Judul: Hybrid solar cells of ZnO nanoparticles/chlorophyll was modified metal ions (Zn2+ and Cu2+ )
Abstrak: Zinc Oxide (ZnO) is a n-type semiconductor with a wide the energy band (Band Gap) is 3.37 eV at room temperature and 3.34 eV at low temperature with a large exiton binding energy is 60 meV. ZnO has been synthesized by hydrothermal method, resulting in a decrease in particle size over the duration of the hydrothermal changes. Crystallographic structure of ZnO were characterized using XRD, has shown the characteristic pattern of a hexagonal wurtzite structure, the crystallite size increases to changes in particle size. Changes in particle size has also led to a change in the absorption peak of ZnO as has been demonstrated posted under test using the optical properties of UV-Vis spectrophotometer. Changes of this uptake has also led to changes in the energy band gap, which increases its band gap energy of the particle size. In electronic applications, especially in solar cells. Chlorophyll is considered less effective, because of their very nature are easily degraded as a result of several reactions which are acid, lighting and temperature. The results of the stability test using a halogen lamp 34 W/m2 for 5 hours, that the substitution of chlorophyll with metal ions Zn2+ and Cu2+ has been shown to form more stable than natural chlorophyll. The characterization of the optical properties, the combination of ZnO / chlorophyll in the form of hybrid films has led to a shift in the absorption region of ZnO becomes more widely from the UV to Visible. ZnO/chlorophyll has absorption range of 350-515 nm, ZnO / Zn-feofitin 332-401 nm and 332-632 nm for Cu-feofitin. The combination of ZnO/chlorophyll and CuSCN as a solid electrolite in hybrid solar cell, a modified chlorophyll with metal ions Zn2+ and Cu2+ has been shown to form a more stable I-V curve. It is characterized by its fill factor value greater than natural chlorophyll. Nevertheless, solar cells with natural chlorophyll has been able to produce higher efficiency values of chlorophyll were substituted.
Keyword: Hydrothermal, ZnO/Chlorophyll modified, Hybrid Solar Cell