Judul: Analisis Persaingan Platform Digital Layanan Pesan-Antar Makanan di Provinsi DKI Jakarta
Abstrak: Industri layanan pesan-antar makanan yakni GoFood, GrabFood, dan Shopee Food saat ini mengalami persaingan yang semakin ketat dampak dari diterapkannya kebijakan PPKM khususnya di Provinsi DKI Jakarta. Hal ini memicu peningkatan penggunaan platform digital dikarenakan tersedianya berbagai alternatif pilihan bagi konsumen, sehingga menuntut perusahaan untuk mampu memberikan keunggulan atribut layanan dibandingkan dengan pesaingnya. Penelitian ini bertujuan mengidentifikasi karakteristik konsumen, mengidentifikasi proses keputusan pembelian, menganalisis tingkat kepentingan dan kepuasan konsumen, dan menganalisis positioning yang terbentuk. Metode penentuan sampelnya yaitu non-probability sampling jenis convenience sampling. Diolah dengan analisis deskriptif, Customer Satisfaction Index (CSI), diagram radar, uji beda one-way ANOVA, Importance Performance Analysis (IPA), dan biplot. Karakteristik pengguna mayoritas adalah pelajar atau mahasiswa. Hasil dari penelitian ini menunjukkan bahwa ketiga perusahaan masih berada pada taraf memuaskan terhadap kualitas layanan yang diberikan sehingga masih perlu perbaikan. Sementara itu, berdasarkan persepsi konsumen, GoFood menekankan pada aspek standar pengemudi yang memperhatikan kerapihan pakaian serta ramah terhadap konsumen, GrabFood pada proses layanan yang menerapkan standar protokol kesehatan yang sesuai, dan Shopee Food sebagai platform digital dengan harga layanan yang terjangkau., The food delivery service industry, namely GoFood, GrabFood, and Shopee Food, is facing fierce competition due to the implementation of PPKM policies, especially in DKI Jakarta Province. The performance has triggered an increase in the use of digital platforms due to the availability of various choices for consumers, thus requiring companies to provide superior service attributes compared to their competitors. This study aims to identify consumer characteristics, the buying decision process, the level of interest and customer satisfaction, and the positioning that formed. The method of determining the sample is non-probability sampling with the type of convenience sampling. Processed by descriptive analysis, Customer Satisfaction Index (CSI), radar diagram, one-way ANOVA difference test, Importance Performance Analysis (IPA), and biplot. The characteristics of majority of users is student. The results of this study indicate that the three companies are still at a satisfactory level for the quality of services, so they still need improvement. Meanwhile, based on consumer perceptions, GoFood emphasizes the formal aspects of drivers such as attention to neatness of clothes and are friendly to consumers, GrabFood on service processes that have health protocol standards, and Shopee Food as a digital platform with affordable service prices.
Keyword: Competitive, CSI, food delivery service, IPA, positioning

Judul: Mapping Positioning and Customer Satisfaction of Online Food Delivery Service (OFDS) Industry Based on the CSI Model and Perceptual Maps
Abstrak: GoFood, GrabFood, dan Shopee Food merupakan tiga Online Food Delivery Service (OFDS) yang memiliki nilai transaksi teratas pada layanan pesan antar makanan di Indonesia pada tahun 2022. Dalam pasar yang kompetitif, perusahaan harus mampu memberikan atribut layanan yang unggul dibandingkan dengan pesaingnya. Penelitian ini bertujuan mengidentifikasi karakteristik pelanggan dan proses keputusan pembelian, menganalisis tingkat kepentingan dan kepuasan pelanggan, dan menganalisis positioning yang terbentuk pada GoFood, GrabFood, dan Shopee Food. Sampel penelitian ini sebanyak 388 orang yang berdomisili di wilayah Kabupaten Bogor dengan metode penentuan sampelnya yaitu non-probability sampling dengan jenis purposive sampling. Diolah dengan analisis deskriptif, CSI, IPA, serta biplot. Hasil penelitian menunjukkan mayoritas pelanggan adalah perempuan dengan usia 21-30 tahun yang berstatus sebagai Pelajar/Mahasiswa. Hasil perhitungan CSI menunjukkan bahwa kualitas kinerja ketiga perusahaan secara keseluruhan berada pada taraf sangat memuaskan. Namun demikian, perusahaan platform OFDS tetap harus mempertahankan atribut pada kuadran II dan melakukan perbaikan pada kuadran I untuk memberikan layanan yang terbaik pada pelanggannya. Berdasarkan persepsi pelanggan, GoFood menekankan pada kepercayaan bagi pelanggannya, baik secara kualitas layanan maupun keamanan data pelanggan. GrabFood pada mitra driver yang terlatih dan berkompeten, dan Shopee Food pada kemudahan dalam penggunaan platformnya., GoFood, GrabFood, and Shopee Food are three Online Food Delivery Services (OFDS) that had the highest transaction values for food delivery services in Indonesia in 2022. In a competitive market, companies must be able to provide superior service attributes compared to their competitors. This study aims to identify consumer characteristics and the decision-making process, analyze the level of importance and satisfaction of consumers, and analyze the positioning formed by GoFood, GrabFood, and Shopee Food. The research sample consists of 388 individuals residing in the Bogor Regency, selected using non-probability purposive sampling. The data is processed using descriptive analysis, CSI, IPA, and biplot. The results show that the majority of consumers are females aged 21-30 who are students. The CSI calculation results indicate that the overall performance quality of all three companies is highly satisfactory. However, OFDS application companies still need to maintain attributes in quadrant II and make improvements in quadrant I to provide the best service to their consumers. Based on consumer perceptions, GoFood emphasizes trust for its consumers, both in terms of service quality and data security. GrabFood focuses on trained and competent driver partners, while Shopee Food emphasizes ease of use of its application.
Keyword: Biplot, Customer Satisfaction Index, Importance and Performance Analysis, Online Food Delivery Service

Judul: Light Microscope Study of ConnectiveTissue in The Spleen of Common Rousette Bat (Rousettus amplexicaudatus)
Abstrak: The spleen is the largest lymphoid organ. As a secondary lymphoid organ, in addition to its immune function, the spleen also has functions as blood filtration, storage, and hematopoiesis. The spleen has different morphologies between species that support different physiological functions, one of which is the difference in the structure of the capsule and trabeculae. Capsule and trabeculae of the spleen generally consist of connective tissue and smooth muscle. The thickness of smooth muscle composed together with connective tissue in the capsule and trabecula determines the function of the spleen that is divided spleen into three storage, defense, and intermediate. Bats are the reservoir of various zoonotic diseases. Bats are thought to have unique immune systems compared to other mammals but the characteristics of its immune organs such as the spleen have never been studied before. This study was conducted to examine the characteristics of capsulae and trabecula of the Common Rousette (Rousettus amplexicaudatus).
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