Judul: Analisis Faktor-faktor yang memengaruhi Penggunaan Jasa Pengiriman JNE (Studi Kasus Masyarakat yang Tinggal di Kota Bogor)
Abstrak: Perkembangan bisnis e-commerce berdampak positif pada peningkatan industri logistik. Salah satu perusahaan yang bergerak dibidang logistik adalah PT. JNE yang merupakan perusahaan jasa kurir pengiriman paket dalam wilayah lokal maupun internasional. Adanya Kebijakan MEA memberikan tantangan bagi JNE untuk bersaing menghadapi kompetitor dari negara-negara ASEAN, sehingga JNE harus mampu mempertahankan konsumennya dengan meningkatkan mutu pelayanan. Tujuan dari penelitian ini adalah mengidentifikasi dan menganalisis faktor-faktor yang memengaruhi keputusan konsumen dalam menggunakan JNE. Metode pengambilan sampel yang digunakan pada penelitian ini yaitu teknik quota sampling. Data dianalisis menggunakan analisis deskriptif dan analisis faktor dengan bantuan software SPSS 22. Hasil penelitian ini menunjukkan bahwa ada 13 faktor yang memengaruhi pengambilan keputusan penggunaan JNE yaitu daya saing, motif dan persepsi, pekerjaan dan pelayanan, operasional, komunikasi dan pembelajaran, layanan tambahan, fasilitas layanan, demografi, gaya hidup, pengaruh lingkungan, kondisi, lingkungan fisik dan pengaruh media. Faktor paling dominan adalah daya saing dengan nilai persentase keragaman data mencapai 26,59%.
Keyword: Analisis Faktor, Jasa Pengiriman, JNE, Pengambilan Keputusan

Judul: The Effect of Logistics Service Quality on  Customer Satisfaction and Customer Loyalty on JNE and J&T Express Users in  Jabodetabek
Abstrak: Peningkatan jumlah pengguna e-commerce menyebabkan tren belanja online menjadi populer di kalangan masyarakat Indonesia selama masa pandemi COVID-19. Jasa penyedia logistik memiliki peran penting dalam perkembangan suatu e-commerce. JNE dan J&T Express merupakan perusahaan industri logistik di Indonesia. Perusahaan jasa logistik harus memperhatikan kualitas layanan karena merupakan salah satu kunci dalam meraih keunggulan kompetitif yang berdampak pada kepuasan dan tingkat loyalitas pelanggan. Penelitian ini bertujuan untuk menganalisis pengaruh logistics service quality terhadap customer satisfaction dan customer loyalty pada pengguna JNE dan J&T Express di Jabodetabek. Data dalam penelitian ini diperoleh melalui data primer dan data sekunder. Analisis data yang digunakan adalah analisis Independent Sample T-Test dan analisis SEM-AMOS dengan sampel sebanyak 407 responden. Teknik pengambilan sampel yaitu metode non probability sampling jenis convenience sampling. Hasil penelitian ini menunjukkan bahwa logistics service quality berpengaruh positif dan signifikan terhadap customer satisfaction dan customer loyalty, The increasing number of the e-commerce shopping trend online become popular among the Indonesian people during the COVID-19 pandemic. Logistics service providers have an important role in the development of an e-commerce. JNE and J&T Express are logistics industry companies in Indonesia. Logistics service companies must pay attention to service quality because it is one of the keys to achieve competitive advantage that has an impact on customer satisfaction and customer loyalty. This study aims to analyze the effect of logistics service quality on customer satisfaction and customer loyalty on JNE and J&T Express users in Jabodetabek. The data in this study were obtained through primary and secondary data. The method that is used to analyze the data is Independent Sample T-Test analysis and SEM-AMOS analysis as a methodology with a sample of 407 respondents. The sampling technique is a non-probability sampling and convenience sampling. The results of this study indicate that logistics service quality has a positive and significant effect on customer satisfaction and customer loyalty
Keyword: customer satisfaction, logistics service, loyalty, SEM-AMOS, service  quality

Judul: Synthesis of Apatite - Chitosan Composite Using Duck Eggshell and Chitosan with Temperature and pH Control
Abstrak: Composite of apatite-chitosan was prepared by using chitosan as polymer matrix. Calcium phosphate was prepared from CaO and (NH4)2HPO4, which the ratio Ca : P had to be 1.67. Chitosan is produced by deacetilase from biopolymer chitin. Duck eggshell (95% CaCO3) as starting material was converted to be calcium oxide (CaO) through calcinations with temperature 1000oC for 5 hours. In-situ and ex-situ methods were prepared from apatite and chitosan (dissolved with acetate acid 2%). Calcium phosphate prepared for bone implantation, but it is too fragile and brittle to be implant into the body. So addition of chitosan can decrease crystalinity and increase mechanic characteristic (tougher). Composite apatite-chitosan was resulted by fast precipitation. Fast precipitation was held in a breaker glass with nitrogen atmosphere, under controlled temperature at 37oC and pH 7, in order to increase amount of hydroxyapatite. Precipitation with CaO which was dropped by (NH4)2HPO4. Hydroxyapatite and chitosan were appearing at samples with in-situ and ex-situ methods which indicating by peak matching of XRD (closed lattice parameter, crystal size), overlapping at FTIR spectra and supporting by SEM picture (homogenous and agglomerated particle). However, it still needs further research to examine biocompatibility osteoconductive degree of sample by in-vivo and in-vitro test.
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