Judul: Studi tentang Kebijaksanaan Pemasaran dalam Meningkatkan Pelayanan Langganan pada PLN Wilayah VIII Cabang Ujung Pandang
Abstrak: Tujuan penelitian ini adalah menganalisa berbagai faktor yang berhubungan de~ganp erencanam$ pengatuzran dan pengendalian supiai tenaga l i s t r i l r yang didistrib~~sL kan untuk memenuhi kebutuhan konsumc?n'? Penelitian hi juga bertujuan untuk mengetahui kesiapan, kemampum dan tingkat produktivitas potensi yang d m l i k i PLN Cabang Ujung Pandang dalam menghadapi berbagai +mantgan,' seba- ! gai konsumen dari perkembangan langganan; Disamping itu, menganalisa kebijaksanaan tarip dasar l i s t r i l c dan mengka j i kemungkinan-lrern~gkin~k ebij aks anaan promosi yang dilaksanakan PLN; Wnususnya dalam bentuk penyuluhan teknis kepada masyarakat$ sehbgga disatu fih21q membari peh g e r t i 4 manfaat dan keaa.daran masyarakat, dm dilain fihak PLN dapat telqh2ndar dari prasangka dan rasa %id& puas d a r i konsumen,'
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Judul: Persepsi Pelanggan terhadap Kualitas Pelayanan Publik Perusahaan Listrik Negara (PLN) di Unit Pelayanan dan Jaringan (UPJ) Bekasi Kota.
Abstrak: Public service is one form of the state apparatus functions as a public servant as well as a servant of the state. Seeing an increasingly competitive business world today, the company that provide public service need to change their customer services into a profit center. The quality of service provides an important link between the company and customers, also can help to push the company to achieve their goals and give positive image. Company's image depends on how the company give their services to the customer. Companies are required to constantly monitor public perceptions or opinions about the company, through its institutional functions of Public Relation (PR). The public opinion will become some input for either the company or the PR in order to make a strategy for doing the next performance improvement and giving the company positive image. The purpose of this research is to analyze the customer's perception of the quality of public services at PLN UPJ Bekasi Kota, and the relationship between the internal and external factors with the customer's perception of public services at PLN UPJ Bekasi Kota. The respondents in this research are customers of PLN UPJ Bekasi Kota. Respondents is choosen based on accidental sampling with the amount of the sampling is 100 persons. The method of this research is quantitative approach with descriptive research model. The data analisys is using Rank Spearman test for ordinal data and using Chi Square for testing nominal data. The results of this research show the customer’s perception on the quality of public services at PLN UPJ Bekasi Kota is good with the average score equal to 3.86. Correlation test showed that the internal factors there are five significant correlation, which is the relationship between education level and assurance, education level and responsiveness, education level and tangibles, income level and tangibles, and the frequency of respondents calling and responsiveness. Beside that there are no significant correlation on other variables in the internal factor. External factors, which only have one variable, that is the media of communication, from the correlation test result show that there is no significant correlation between the media of communication with the reliability, assurance, empathy, responsiveness and the tangibles of public service at PLN UPJ Bekasi Kota.
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Judul: Biology and ecology of the buffalo fly, haematobia exigua de meijere (diptera:muscidae)
Abstrak: The life history of the buffalo fly was observed at room temperature of 27°-29.5°C and at a relative humidity of 48-68 percent. The eggs hatched after 17-22 hours, with an average of 18 hours. First instar larvae measured 1.25 + 0.16 mm long and 0.27 + 0.037 mm wide. reach the second larval stage. It took 6-12 hours to the second instar larvae measured 2.676 +0.187 mm long and 0.353 +0.028 mm wide. The second instar took about 12-24 hours to reach the third larval stage. The third instar measured 6.833 + 0.189 mm long and 0.919 + 0.051 mm wide. It took about 2-3 days for the third instar to become pupae. Duration of the pupal stage was about 5-7 days before the adults emerged. Under laboratory condition, the buffalo fly completed its life cycle in 9.5 to 10.5 days, whereas under field condition it took 9-14 days with an average of 10.5 days. The growth ratio which was based on the measurements of the cephalo-pharyngeal skeleton of each instar was 1.797. The preoviposition period was 8-12 days and mating usually occurred on the 6th or 7th day. The longevity of the male was 29 days, whereas it was 32 days in the female. The range of egg production under laboratory condition was between 20-139 per female fly. The belly and hind legs of the carabao were the most preferred habitat either during cloudy and cool dry or shiny and warm day. When the weather was clear and the carabao was in the shade, the flies tended to be more distributed particularly on the shoulder, dewlap, back and horns. The carabaos had relatively fewer Musca sp. and Stomoxys calcitrans than cattle; never the less carabaos had a higher infestation of buffalo fly than cattle. Oviposition occured either during the day or night but the buffalo flies were more active during the night than in the day time. The effect of various lengths of exposure time of manure in relation to the oviposition was profound. observed, the maximum number of the buffalo flies was occurred when the dung was exposed for 30 minutes. With increasing time of exposure the number and variety of insects also increase. It was evident that Sepsidae and psychodidae were the most dominant insects emerging from the dung. The number of buffalo flies also increased with increasing
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