Judul: E-Government: Strategi E-CRM pada Sistem Perizinan Usaha Industri Online (Studi Kasus: Perizinan Kabupaten Bogor)
Abstrak: E-government is a government service for customers used ICT especially the internet. One form of public services is licensing service. Licensing service is still offline where applicants visit a licensing agency office to register and to apply for a business license. In previous research, (Barokah dan Nurhadryani 2013) developed Izin Usaha Industri (IUI) system with online system web base and SMS gateway. This research aims to evaluate IUI system with the electronic Customer Relationship Management (e-CRM) concept. The system was built by considering three aspects of e- CRM approach namely (1) pre-purchase, (2) at-purchase, (3) post-purchase. In addition, we evaluate the systems quality by observing Software Usability Measurement Inventory (SUMI). The evaluation IUI result shows that the system achieves a score of 60.42 with recommendation of IUI improvement such as element loyalty programme, search capabilites, promotions and after sale service. Thus, the IUI is improved to become the SiIstri (Sistem Izin Usaha Industri). The evaluation results show that the system achieves a score 86.92. This suggests that implementing e-CRM to online services can improve quality
Keyword: Bogor Agricultural University (IPB), SUMI., licensity service, e-government, e-CRM

Judul: Work centered analysis pada pelayanan online perizinan usaha industri Kabupaten Bogor, Tangerang, dan Bekasi
Abstrak: The development of information and communication technologies has delivered a model of public services through e-Government. The aims of this study was to analyse business process of industrial business license at Regency of Bogor, Tangerang, and Bekasi, and to develop business process formula by using application template in general. The background of this study was because of the difficulties encountered for businesses to apply for industries licensing. Those difficulties for example the application process was not effective, efficient and transparent. The method of work centered analysis was used to analyse the business process of industrial business licensing service. Meanwhile, the waterfall method was used to develop application template. By using work analysis framework, it can be observed the part of system in industrial business license system that can be computerized by online application template. The proposed business process of industrial business license consists of six parts: information, administrative verification, document validation, technical verification, processing, and validation. Improvement process were done by eliminating the process of taking registration form, creating invitation letter to the technical team, creating agency notes, discussion of results from field visit, correction license format, elimination of approval sign, and elimination recording. The application template that has been developed based on e-Government was expected to improve business license services performance efectively, efficiently, and transparantly that accordance with the objectives of good governance. application template of Industrial business license can be used as registration and disposition facilities.
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Judul: Posisi Filogenetik Kura-Kura Carettochelys Insculpta  (Reptillia: Testudinata)
Abstrak: Carettochelys insculpta is an endemic freshwater turtle of southern Papua and northern Australia. Phylogenetic position of this turtle is remain unresolved until now. Most of the research conducted show close relationships of C. insculpta and members of Trionychidae family. However, some of the research show distance between C. insculpta and members of Trionychidae family. This research is conducted to analyze phylogenetic relationship between C. insculpta and other members of Testudinata using 12S rRNA, 16S rRNA, and both gene as markers. DNA samples were obtained from three different organisms of C. insculpta. Two species used as outgroups were Alligator mississippiensis and Iguana iguana. Phylogenetic analysis was carried out using Neighbor-Joining method with Felsenstein 1981 (F81) modeltest. A polytomy tree of Testudinata was produced by using 12S rRNA gene. However, analysis using 16S rRNA and both genes as markers confirmed that C. insculpta was located between the Chelonidae and the Trionychidae family.
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