Judul: Analisis persepsi dan referensi nasabah terhadap layanan kartu ATM pada PT Bank INternasional Indonesia Tbk (kasus cabang Suryakencana, Bogor)
Abstrak: PT Bank Internasional Indonesia (BII) merupakan salah satu bank komersial yang didirikan pada tahun 1959. PErsaingan bank dalam bidang pelayanan, diantaranya pelayanan berupa kartu Automated Teller Mechine (ATM) atau Anjungan Tunai Mandiri.
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Judul: Analisis pengaruh kualitas layanan terhadap kepuasan nasabah (Studi kasus pada nasabah PT. Bank International Indonesia, Tbk Cabang Suryakencana Bogor
Abstrak: This economic growth also indirectly leads to an increase in the level of competition in banking industry. Thus, customer satisfaction becomes the key point to increase product sales in an effort to become a leader in the competition. The more a bank can guarantee customer satisfaction, the more sympathy and trust the bank gets from the customer. The way to serve the customers will greatly affect the number of customers and volume of customer purchases. Reliable product with great promotions will not produce maximum results without excellent customer service. As one of the leading private bank in Indonesia, BII has standard operating procedure that focuses on customer satisfaction. This makes BII always get a good appreciation of its customers ever since. The objectives of this research are (1) to analyze the effect of physical (Tangible) variable against customer satisfaction, (2) to analyze the effect of Reliability against customer satisfaction, (3) to analyze Responsiveness against customer satisfaction, (4) to analyze the effect of Assurance against customer satisfaction, and (5) to analyze the effect of Empathy against customer satisfaction. The research was conducted on customers of PT Bank International Indonesia, Tbk. The number of samples used in this study is a minimum of 125 respondents. Data analysis methods used are validity and reliability test questionnaire. The analysis tools are SEM or Stuctural Equation Model with the help of software SmartPLS. Based on these results it can be seen that the dimensions of service quality, namely tangible, responsiveness, and emphaty has significant positive effect to customers satisfaction of PT. Bank Internasional Indonesia, Tbk. However, reliability and assurance variable has no real effect to customer satisfaction. Variables of service quality dimension which have the most influence on customer satisfaction, which in this research has R-Square value of 0.640, are Tangible Variable (X1), followed by Responsiveness Variable (X3), and Emphaty Variable (X5). This result can be interpreted that customer satisfaction is influenced 64% by variable of service quality analized in this research and 36% by other variable uncovered by this research.
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Judul: Acute Oral Toxicity Lethal
Dose 50 (LD50) of Cayenne Pepper (Capsicum annuum) Infusion in DDY Strain
Mice (Mus musculus)
Abstrak: In recent years, there has been a growing interest in herbal remedies such as cayenne pepper which is known for its versatility beyond its culinary use. Cayenne pepper’s phytochemicals, including capsaicinoids, carotenoids, phenolic compounds, vitamins, and minerals, offer antioxidant, antimicrobial, and antiinflammatory properties, making it a valuable ingredient in various fields such as veterinary medicine, agro-food, cosmetics, and pharmaceuticals. However, concerns regarding the potential risks of cayenne pepper consumption as herbal medicine arise. This study aims to determine the acute oral toxicity lethal dose 50 (LD50) of cayenne pepper infusion in female DDY strain mice and its effects on the mice's organs. The research involved 20 DDY strain female mice divided into 4 groups which are control group (administered with distilled water) and treatment groups that are given cayenne pepper infusion at doses of 5, 10, and 15 g/kg BW orally. The observed variables included mortality, clinical symptoms, physiological responses, and organ weight. Acute toxicity testing indicated that the cayenne pepper infusion falls into the category of practically non toxic formulations. Administration of the cayenne pepper infusion up to a dose of 15 g/kg BW did not induce toxicity symptoms, such as clinically pathological symptoms, macro anatomical organ changes, or mortality nor affect both weight gain and loss.
Keyword: cayenne pepper, infusion, acute oral toxicity, DDY strain mice, herbal medicine