Judul: The Level of Listener Satisfaction in the Broadcast Services of Programa 1 RRI Bogor
Abstrak: Radio sebagai media massa konvensional perlu beradaptasi terhadap perkembangan zaman agar mampu bersaing dengan media baru demi terus menjaga eksistensinya. Stasiun radio sebagai penyedia layanan bertanggung jawab untuk senantiasa menyempurnakan kualitas siarannya agar mampu memenuhi pelayanan yang diharapkan pendengar. Tujuan dari penelitian ini untuk menganalisis kualitas layanan siaran yang penting bagi Pro 1 RRI Bogor sehingga dihasilkan strategi yang tepat untuk meningkatkan kepuasan pendengar. Penelitian ini merupakan penelitian deskriptif menggunakan pendekatan kuantitatif dengan menyebarkan kuesioner online kepada 45 responden serta didukung oleh data kualitatif melalui wawancara mendalam terhadap informan. Teknik pemilihan sampel yang digunakan adalah snowball sampling. Hasil penelitian menunjukkan kualitas layanan siaran yang diberikan Pro 1 RRI Bogor sesuai dengan harapan pendengar. Tingkat kepuasan pendengar berdasarkan perhitungan Customer Satisfaction Index bernilai 86,44 persen yakni bermakna Sangat Puas. Strategi peningkatan kualitas siaran dirumuskan dengan memprioritaskan atribut layanan yang berada pada Kuadran I dalam matriks Importance-Performance Analysis yaitu (1) penyelenggaraan acara off-air, (2) segmen interaktif, dan (3) segmen hiburan., Radio as a conventional mass media needs to adapt to the evolving times to compete with new media and maintain its existence. Radio stations as service providers are responsible for continually improving their broadcast quality to meet listener expectations. This study aims to analyze the broadcast service quality crucial to Pro 1 RRI Bogor and develop appropriate strategies to enhance listener satisfaction. This descriptive research employs a quantitative approach by distributing online questionnaires to 45 respondents supported by qualitative data from in-depth interviews with informants. The sampling technique used is snowball sampling. The results show that the broadcast service quality of Pro 1 RRI Bogor meets listener expectations. The listener satisfaction level based on the Customer Satisfaction Index is 86,44 percent, indicating Very Satisfied. Strategies for improving broadcast quality are formulated by prioritizing service attributes in Quadrant I of the Importance-Performance Analysis matrix, namely (1) off-air events, (2) interactive segments, and (3) entertainment segments.
Keyword: broadcast service quality, listener satisfaction, CSI, konstipasi

Judul: Hubungan Karakteristik Internal, Eksternal, dan Persepsi dengan Kepuasan Pendengar terhadap Program Talkshow di Radio RRI Bogor (Kasus Pelanggan PLN dan PDAM yang Mendengarkan RRI Bogor)
Abstrak: Radio Republik Indonesia (RRI) was one of many kind of tools that used in the independence period. RRI in forced in order to play the important role as a Public Broadcasting Institution, in other hand RRI also forced to gives a balance information to the society. The most important role of RRI is to extend the develompent program from the government to the society. One of the RRI’s program is Talkshow with several public institution such as PLN and PDAM. This research was conducted to answer several objectives such as: (1) To indetify the satisfaction level from the audience toward the talkshow program in RRI. (2) To analyze the connection between internal charactersitics and the satisfaction level from the audience toward RRI talkshow (3) to To analyze the connection between external charactersitics and the satisfaction level from the audience toward RRI talkshow. And the last purpose (4) to analyze the connection between the exposureness of RRI and the satisfaction level from the audience toward RRI talkshow. Data was collected using questionnaire and was taken from May – June. This research produced several findings. Finding/result from this research shows that the majority of audience aged between 39 – 52, with majority college level graduate, have been a subscriber PDAM for 8 -12 years and 2 – 11 years for PLN, listening to RRI ranged from 6 to 7 times a week with time of listening less then 130 minutes each listening activity, have a good perception toward the resource person and also the services provided by PLN and PDAM. The finding tells us, majority of audience satisfied with the talkshow program. In the internal characteristics there is a quite strong correlation between the time of subscription and the satisfaction level. Mean while in the there is also a strong correlation between the perception toward the resource person, service from PLN and PDAM with the satisfaction level.
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Judul: Embriogenesis ikan buta (Astyanax fasciatus)
Abstrak: Ikan buta Astyanax fasciatus adalah spesies ikan unik dari famili Characidae yang menempati perairan dalam gua di Wilayah La Cueva Chica-San Luis Potasi-Mexico. Ikan ini memiliki mata yang tereduksi (Blind Cavefish) dan warna kulit merah muda, pucat serta mengkilap.
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