Judul: Analisis Perbandingan Kepuasan Konsumen Terhadap User Experience Aplikasi Mobile Payment Go-Pay dan OVO
Abstrak: Perkembangan teknologi informasi yang pesat menjadikan segala bentuk informasi dapat diakses secara mudah dan cepat. Salah satu dampak perkembangan teknologi informasi dalam industri keuangan adalah hadirnya mobile payment. Banyaknya platform mobile payment yang ada membuat persaingan pasar mobile payment sangat kompetitif. Go-Pay dan OVO adalah dua platform mobile payment yang paling banyak digunakan. Tujuan penelitian ini adalah menganalisis karakteristik konsumen, tingkat harapan konsumen, dan kepuasan konsumen terhadap user experience layanan mobile payment Go-Pay dan OVO. Metode yang digunakan adalah analisis deskriptif, importance performance analysis, customer satisfaction index, dan semantik diferensial. Hasil dari penelitian ini didapatkan 14 indikator dan dua dimensi yang dinilai penting oleh pengguna yaitu usability dan perceived usability. Nilai kepuasan pengguna Go-Pay sebesar 83.4% dan OVO 80.7%.
Keyword: customer satisfaction index (CSI), importance performance analysis (IPA), kepuasan konsumen, mobile payment, user experience

Judul: Analisis Perbandingan Kepuasan Pengguna Mobile Payment Go-Pay dan Shopee-Pay Berdasarkan E-Service Quality
Abstrak: Perkembangan teknologi memberikan kemudahan akses hingga meningkatkan penetrasi pengguna internet di Indonesia. Adaptasi yang muncul karena perkembangan tersebut yaitu sistem pembayaran digital. Perubahan sistem pembayaran meningkatkan kebutuhan layanan mobile payment, sehingga mengakibatkan munculnya persaingan perusahaan penyedia. Salah satu persaingan antar layanan yaitu Go-Pay dan Shopee-Pay yang keduanya merupakan layanan mobile payment terintegrasi dalam aplikasi utama dari perusahaannya. Tujuan penelitian ini yaitu mengidentifikasi karakteristik pengguna dan perilaku penggunaan layanan, dan menganalisis tingkat kepentingan dan kinerja setiap atribut e-service quality, serta menganalisis tingkat kepuasan pengguna. Metode yang digunakan adalah analisis deskriptif, Importance Performance Analysis (IPA), Customer Satisfaction Index (CSI), dan semantik diferensial. Hasil penelitian yaitu tingkat kinerja Go-Pay unggul dalam enam dari tujuh dimensi dengan keunggulan pada enam belas atribut. Atribut yang perlu diperbaiki oleh Shopee-Pay lebih banyak dibandingkan Go-Pay. Hal tersebut sejalan dengan nilai kepuasan pengguna Go- Pay yang lebih tinggi daripada Shopee-Pay., The development of technology provided easier access and increased internet user penetration in Indonesia. The adaptation that emerged due to this development was the digital payment system. The change in the payment system increased the demand for mobile payment services, resulting in the emergence of competition among service providers. One of the competitions in the service sector was between Go-Pay and Shopee-Pay, both of which were integrated mobile payment services within their respective main applications. The research aimed to identify user characteristics and usage behavior, analyze the importance and performance level of each e-service quality attribute, and assess user satisfaction. The methods used included descriptive analysis, Importance-Performance Analysis (IPA), Customer Satisfaction Index (CSI), and semantic differential. The research results showed that Go-Pay outperformed in six out of seven dimensions with an advantage in sixteen attributes. Shopee- Pay had more attributes that needed improvement compared to Go-Pay. This was consistent with the higher user satisfaction value for Go-Pay compared to Shopee-Pay.
Keyword: CSI, IPA, customer satisfaction, e-service quality

Judul: The Control And Eradication Of Brucellosis In Cattle From The Standpoint Of Human Health
Abstrak: Brucella abortus occurs both in man and cattle. The organism may thrive wherever cattle are raised by man for breeding purposes. As such, spread to humans can easily be lessened if the disease is properly controlled and/or eradicated in cattle. Control of Brucella abortus in cattle can be under taken by continued vaccination, proper attention to hygiene and the particular care taken in the introduction of only brucellosis-free animals into cattle farms. Vac- cination using the strain 19 or strain 45/20 Brucella abortus vaccine is commonly used, though the former is more popular. Each of these vaccine strains has its own advantages and disadvantages. Eradication of Brucella abortus by the test and slaughter policy can also be carried out after proper vaccination programmes have been initiated and a stage reached where only a very small percentage of positive reactors is found,
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