Judul: Analisis kepuasan konsumen terhadap produk dan pelayanan rumah makan Pecel Lele Lela Bogor
Abstrak: Restaurant is a general term to refer to the gastronomic venture that serves the community and provides a place to enjoy the dish and set specific rates for food and service. In this case one of the restaurant which is a franchise business or franchise that serves catfish is Pecel Lela Restaurant located in the office Jl. Jend. Sudirman, Bogor. During provide culinary services restaurant fluctuated number of visitors who often makes its own concerns for managers both in extending its franchise license or in other decisions. Responding to the manager really needs to consider anticipatory measures by way of diagnosing directly through customer satisfaction surveys that need to be made to the minimum community begins with a study of consumers who came to then take a decision at a later stage. Based on the analysis conducted on 60 respondents (consumers) are Pecel Lela Restaurant serving food should speed up the time ordered by the consumer, serves favored or preferred by consumers so they can refer to friends or family, and the promotion of Restaurant Pecel Lele Lela itself.
Keyword: Bogor Agricultural University (IPB), customer satisfaction surveys, Restaurant Pecel Lele Lela

Judul: Analisis Kepuasan Konsumen Rumah Makan Pecel Lele Lela Cabang Bekasi Utara.
Abstrak: Tumbuhnya industri makanan dan minuman di Kota Bekasi menjadikan persaingan di bidang kuliner, terutama restoran semakin ketat. Pelaku usaha kuliner diharuskan mampu memahami apa yang dibutuhkan dan diinginkan konsumennya untuk menjaga eksistensinya dalam industri kuliner. Salah satu pelaku usaha di bidang kuliner adalah Rumah Makan Pecel Lele Lela. Meskipun masih tetap bertahan setelah berdiri sejak tahun 2010, namun jumlah pengunjung dari waktu ke waktu terus mengalami fluktuasi. Rumah Makan Pecel Lele Lela merupakan salah satu Kuliner dengan model franchise/waralaba yang ada di Kota Bekasi dan merupakan salah satu kuliner yang memiliki sensasi khas ditengah banyaknya rumah makan atau warung tenda yang menyediakan masakan pecel lele. Tujuan dari penelitian ini adalah untuk mengetahui karakteristik dan kepuasan pelanggan. Responden dalam penelitian ini adalah sebanyak 100 orang. Metode yang digunakan dalam penelitian ini adalah Consumer Satisfaction Index (CSI), Important Performance Analysis (IPA). Hasil penelitian menunjukkan bahwa nilai indeks kepuasan pelanggan adalah 78.16 persen yang dikategorikan "sangat puas".
Keyword: ikan lele, kuliner, kepuasan konsumen, CSI, IPA

Judul: Elektrodeposisi Film Tipis Semikonduktor Cu2ZnSnS4 (CZTS) pada Substrat Kaca ITO
Abstrak: Semiconductor Cu2ZnSnS4 (CZTS) thin film that can be used as absorber layers on solar cell module was made via electrodeposition method. CZTS thin film was electrodeposited on the surface of a silicate glass coated with a thin layer of indium tin oxide (ITO). Deposition process was done using potentiostatic mode at room temperature with a potential of 1.05 V for 30, 45, and 60 minutes, followed with annealing the film at 2 different temperatures, 500 ºC using furnace and 180 ºC using hot plate, both treatments for 45 minutes in N2/H2S atmosphere. The X-ray difractograms were analyzed using Match 2 program and showed that the CZTS thin films had kesterit crystalline structure, with a low percentage of CZTS phase. The thin film also contained secondary phases such as Cu2S, ZnS, and SnS. The obtained CZTS thin films had a thickness between 1.039 and 1.676 μm. Absorption study showed that the band gap energy of CZTS thin films which was annealed using furnace ranged from 1.50 to 1.52 eV, whereas that annealed using the hot plate was not observed. The band gap energy value showed that CZTS thin films can be used as sunlight absorber layers on solar cell. The formation of CZTS crystal film on this investigation was effectively performed using furnace annealing process at a temperature of 500 ºC with deposition time of 45 minutes.
Keyword: Thin film, Electrodeposition, Cu2ZnSnS4