Judul: User Experience Analysis of Mobile Banking Services: Case Study of PT Bank DKI JakOne Mobile Application
Abstrak: JakOne Mobile merupakan inovasi PT Bank DKI untuk memenuhi kebutuhan transaksi masyarakat. Berdasarkan hasil ulasan di Playstore ditemukan banyak review negatif dari penggunanya dan terdapat gap yang menunjukkan bahwa peningkatan jumlah pengguna justru menurunkan rating aplikasi. Tujuan penelitian ini adalah mengidentifikasi dan menganalisis user experience dan indikator prioritas yang harus diperbaiki dari JakOne Mobile. Penelitian ini menggabungkan metode HEART Metrics dan Importance Performance Analysis (IPA), sehingga dapat menganalisis aplikasi dari sudut pandang kepuasan pengalaman pengguna yang meliputi happiness, engagement, adoption, retention, dan task success serta dapat mengetahui indikator apa saja yang menjadi prioritas untuk diperbaiki. Berdasarkan hasil penelitian, ditemukan bahwa tingkat penilaian user experience menggunakan skala HEART berada dalam ketegori kurang baik dan terdapat sebelas item yang menunjukkan perlunya perbaikan. Dalam hal ini, faktor yang dianggap paling penting dan perlu mendapatkan perbaikan segera adalah happiness, retention dan task success., JakOne Mobile is an innovation of PT Bank DKI to meet community transaction needs. Based on the results of reviews on Playstore, it was found that there were many negative reviews from users and there was a gap which showed that an increase in the number of users actually reduced the application rating. The aim of this research is to identify and analyze user experience and priority indicators that must be improved from JakOne Mobile. This research combines the HEART Metrics and Importance Performance Analysis (IPA) methods, so that can analyze applications from the perspective of user experience satisfaction which includes happiness, engagement, adoption, retention, and task success and can find out what indicators priorities for improvement. Based on the research results, it was found that the level of user experience using the HEART scale was in the poor category and there were eleven items that indicated the need for improvement. In this case, the factors that are considered the most important and need immediate improvement are happiness, retention and task success.
Keyword: HEART metrics, importance performance analysis, mobile banking, user experience

Judul: Comparison Analysis of Customer Satisfaction on User Experience of Mobile Banking Users
Abstrak: Salah satu faktor yang meningkatkan persaingan pada industri perbankan adalah digitalisasi. Alternatif utama yang menjadi pilihan dalam menjalankan strategi digitalisasi perbankan ialah mobile banking. Banyaknya aplikasi mobile banking yang ada membuat persaingan pasar mobile banking menjadi sangat kompetitif. Tujuan Penelitian ini adalah menganalisis karakteristik pengguna, mengidentifikasi kepentingan konsumen terhadap user experience, dan menganalisis perbandingan tingkat kepuasan pelanggan terhadap user experience BNI Mobile Banking, BRImo BRI, Livin by Mandiri, dan BCA Mobile. Penelitian ini dilaksanakan pada bulan Mei hingga Juni 2022 dengan menggunakan 160 sampel pengguna mobile banking di Pulau Jawa. Metode yang digunakan adalah analisis deskriptif, Importance Performance Analysis (IPA), Diagram Radar, dan Customer Satisfaction Index (CSI). Hasil dari penelitian ini didapatkan 15 indikator dan 3 dimensi yang dinilai penting oleh pelanggan, yaitu perpicuity, efficiency, dan dependability. Nilai tingkat kepuasan pengguna BCA Mobile sebesar 89,63%, BRImo BRI sebesar 89,43%, Livin by Mandiri sebesar 88,65%, dan BNI Mobile Banking sebesar 88,23%.
Keyword: CSI, customer satisfaction, mobile banking, user experience, IPA

Judul: Sarcosporidiasis in slaughter animals
Abstrak: Sarcocystis which belong to the generally occuring parasites for they are found almost all over the countries of the world. Infection of Sarcocystis usually throught inges- tion of feces or flesh of infected animals. The pathogenesis of Sarcosporidiasis is considered as benign but when the Sarcocystis die in a host, sarcocystin or sarcosporidin is liberated thereby which lead to condemnation of meat in the abattoir. Besides condemnation of meat, Sarcocystis also causes: loss of appetite, anemia, lameness, weakness in the lion, diarrhea, fever, pyrexia, paralysis, emaciation, neuro logical disturbances, etc. " Amprolium "at the rate of 100 mg/Kg body weight per day has been practiced for prevention or to minimize Sarco- sporidiasis. Treatment must be started during incubation period. Shedding of Sarcocystis sporocysts in the feces of carnivores is the key factor in the spread of Sarcocystis infection. Therefore, control efforts must be based primarily on measures designed to break the cycle of Sarcocystis.
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