Judul: Analisis Kualitas Pelayanan Terhadap Kepuasan Pelanggan Dalam Dalam Membentuk Loyalitas Pelanggan NH Ladies Spa Salon Bogor Bogor
Abstrak: The service industry currently is a very large sector of the economy and grow rapidly. The growth was caused by the growth of pre-existing services, due to the emergence of new types of services. One of the domestic services those are currently undergoing rapid development are beauty salons. The development leads to tight competition between companies and requires company doing a wide variety of ways to satisfy the customer that created customer loyalty. This research was conducted to determine the influence of the quality of service to the satisfaction and loyalty of customers. The Data was used the primary data obtained from the results of questionnaire toward 100 respondents using Structural Equation Model analysis (SEM) with the program smartPLS. The results of this research show that customer satisfaction are affected by the quality of service and the quality of service can directly establish customer loyalty. The level of customer satisfaction shows a direct impact to the creation of customer loyalty.
Keyword: smartPLS., beauty salon, service quality

Judul: Analisis Tingkat Kepuasan Konsumen Mega Keraton Spa Salon Cengkareng, Jakarta Barat
Abstrak: The main thing that should be prioritizied by each company’s services is customer satisfaction. Customer satisfaction itself can be created with good service quality. Mega Keraton Spa Salon provides their products which consists the ingredients originated from the natural and herbs. Costumer’s characteristic at Mega Keraton Spa Saloon are mature woman who on average already married and worked as private employees with a monthly income of between Rp 2 500 000 to Rp 3 000 000. This study aims to identify the the characteristics of visitors, analyzing attributes that provide customer’s satisfaction, and determine the level of customer satisfaction with treatment products which available in Mega Keraton Spa Saloon. A good development through the therapist in terms of services to custumer, a friendly service from every employee and appropriate encouraged Mega Keraton Spa Saloon into a good enough bussines to be developed. The value of Customer Satisfaction Index (CSI) worth about 69.10 percent indicated that bassically visitors were satisfied with the serviced offered. Based on the result of Importance Performance Analysis (IPA) managers need to improve the performance of services of the attributes of luxury facilities & saloon facilities, the information is clear and vigorous promotion of various media, personal attention to customers and easy to contact Mega Keraton Spa Saloon. Managers of Mega Keraton Spa Saloon needs to improve service and customize the package treatments with a quality of services provided. Suggested, the managers of Mega Keraton Spa Saloon also need to maintaining and improve the quality of service performance therapist, employees which increasingly being polite and friendly to costumer’s saloon, and increasingly a good knowledge of therapist that is able to handle costumer’s complaint.
Keyword: Bogor Agricultural University (IPB), Mega Keraton Spa Saloon, Expectation, Customer Satisfaction

Judul: Infeksin virus rota pada anak babi
Abstrak: Virus Rota sudah lama diduga sebagai salah satu penyebab diare pada anak babi yang baru dilahirkan. Hal ini diperkuat dengan berhasilnya Mebus dan kawan-kawan mengidentifikasi virus Rota pada kejadian diare yang ter jadi pada anak sapi yang baru dilahirkan. Infeksi virus Rota merupakan hal yang serius, kejadian yang mewabah pernah dilaporkan di Amerika Serikat, Inggris, Kanada dan Australia. Sedangkan kejadian di Indonesia yang dihubungkan dengan infeksi virus Rota belum dilaporkan. Virus Rota termasuk keluarga Reo viridea. Sesuai dengan namanya, virus Rota menyerupai roda (Rota = Wheel), mengandung asam nukleat (nucleid acid) yang berupa asam nukleat ribo (ribo nucleid acid, RNA) dan berserabut ganda (double stranded), tidak mempunyai selubung (envelop atau peplos). Hewan rentan adalah hewan yang berumur sangat muda. Selain menyerang babi, dapat pula menyerang sapi, domba, rusa, anjing, kucing, tikus, kelinci, unggas dan manusia. ...
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