Judul: The Effect of Logistics Service Quality on  Customer Satisfaction and Customer Loyalty on JNE and J&T Express Users in  Jabodetabek
Abstrak: Peningkatan jumlah pengguna e-commerce menyebabkan tren belanja online menjadi populer di kalangan masyarakat Indonesia selama masa pandemi COVID-19. Jasa penyedia logistik memiliki peran penting dalam perkembangan suatu e-commerce. JNE dan J&T Express merupakan perusahaan industri logistik di Indonesia. Perusahaan jasa logistik harus memperhatikan kualitas layanan karena merupakan salah satu kunci dalam meraih keunggulan kompetitif yang berdampak pada kepuasan dan tingkat loyalitas pelanggan. Penelitian ini bertujuan untuk menganalisis pengaruh logistics service quality terhadap customer satisfaction dan customer loyalty pada pengguna JNE dan J&T Express di Jabodetabek. Data dalam penelitian ini diperoleh melalui data primer dan data sekunder. Analisis data yang digunakan adalah analisis Independent Sample T-Test dan analisis SEM-AMOS dengan sampel sebanyak 407 responden. Teknik pengambilan sampel yaitu metode non probability sampling jenis convenience sampling. Hasil penelitian ini menunjukkan bahwa logistics service quality berpengaruh positif dan signifikan terhadap customer satisfaction dan customer loyalty, The increasing number of the e-commerce shopping trend online become popular among the Indonesian people during the COVID-19 pandemic. Logistics service providers have an important role in the development of an e-commerce. JNE and J&T Express are logistics industry companies in Indonesia. Logistics service companies must pay attention to service quality because it is one of the keys to achieve competitive advantage that has an impact on customer satisfaction and customer loyalty. This study aims to analyze the effect of logistics service quality on customer satisfaction and customer loyalty on JNE and J&T Express users in Jabodetabek. The data in this study were obtained through primary and secondary data. The method that is used to analyze the data is Independent Sample T-Test analysis and SEM-AMOS analysis as a methodology with a sample of 407 respondents. The sampling technique is a non-probability sampling and convenience sampling. The results of this study indicate that logistics service quality has a positive and significant effect on customer satisfaction and customer loyalty
Keyword: customer satisfaction, logistics service, loyalty, SEM-AMOS, service  quality

Judul: Comparative Analysis of Customer Satisfaction on Logistic Quality Service of JNE and J&T Express in Jabodetabek
Abstrak: Meningkatnya nilai transaksi e-commerce sejalan dengan peningkatan kebutuhan jasa pengiriman logistik, menjadikan jasa pengiriman seperti JNE dan J&T Express bersaing. Tujuan dari penelitian ini adalah (1) mengidentifikasi perilaku penggunaan JNE dan J&T Express di Jabodetabek, (2) menganalisis tingkat kepentingan atribut-atribut kualitas layanan logistik pada persepsi pengguna JNE dan J&T Express di Jabodetabek, (3) menganalisis kepuasan terhadap layanan JNE dan J&T Express berdasarkan kualitas layanan logistik, dan (4) menganalisis prioritas peningkatan kualitas layanan logistik di JNE dan J&T Express. Analisis yang digunakan adalah analisis deskriptif, Importance Performance Analysis (IPA), Customer Satisfaction Index (CSI), diagram radar, dan independent sample t test. Dari delapan belas atribut, layanan yang penting adalah kondisi paket saat diterima aman dan tidak rusak, perusahaan menyediakan layanan pelacakan pengiriman (web tracking), akurasi menemukan alamat tujuan pengiriman, waktu pengiriman paket sesuai dengan estimasi yang dijanjikan, jaminan ganti rugi oleh perusahaan terhadap paket yang hilang. JNE memiliki lebih banyak atribut yang perlu ditingkatkan, sesuai dengan nilai CSI JNE yang lebih rendah dibandingkan dengan J&T Express sehingga JNE memerlukan upaya lebih banyak untuk perbaikan
Keyword: CSI, customer satisfaction, IPA, logistic quality service

Judul: Synthesis of Biphasic Calcium Phosphate Made of Eggshells Through A Hydrothermal Method
Abstrak: Biphasic Calcium Phosphate mixed of hydroxyapatite and tricalcium phosphate. A hydrothermal method of synthesizing by mixing CaO as calcium source and (NH4)2HPO4 as phosphate source with distilled water. CaO got from calcination process made of eggshells. All samples were synthesized using hydrothermal reactor then followed by sintering process. The molar ratio of Ca and P for all samples was 0.5 M : 0.3 M. Hydrothermal temperature and sintering temperature were variated they are 250 ºC, 300 ºC for hydrothermal and 800 ºC, 900 ºC, 1000 ºC for sintering, higher treatment temperature, tricalcium phosphate appears. Final results of synthesis were characterized by using X-ray Diffraction and Fourier Transform Infrared. X-ray Diffraction patterns was ecompared with database Join Committee on Powder Diffraction Standards and found tricalcium phosphate and hydoxyapatite.
Keyword: biphasic calcium phosphate, hydrothermal, hydroxyapatite, tricalcium phosphate