Judul: Customer and Loyalty Satisfaction of Warung Pinus Coffee Shop in Subang Regency
Abstrak: Warung Pinus merupakan salah satu usaha Kedai Kopi yang bersaing di industri restoran Kabupaten Subang. Perkembangan kedai kopi di Kabupaten Subang yang meningkat setiap tahunnya mengakibatkan tingkat persaingan semakin tinggi. Cara yang dapat dilakukan oleh Kedai Kopi Warung Pinus untuk dapat mempertahankan pelanggannya yaitu dengan memberikan produk dan layanan terbaik kepada pelanggan. Penelitian ini bertujuan untuk mengetahui karakteristik, tingkat kepuasan, tingkat loyalitas, serta pengaruh kepuasan terhadap loyalitas pelanggan Kedai Kopi Warung Pinus di Kabupaten Subang. Penelitian ini menggunakan analisis deskriptif, Customer Satisfaction Index (CSI), Important Performance Analysis (IPA), dan Analisis Loyalitas. Jumlah responden dalam penelitian ini adalah 100 responden. Karakteristik pelanggan Kedai Kopi Warung Pinus sebagian besar merupakan generasi milenial dengan rentang usia terbanyak terdapat pada 16-24 tahun. Berdasarkan hasil analisis CSI, tingkat kepuasan pelanggan terhadap atribut Kedai Kopi Warung Pinus adalah 79,74 persen. Sedangkan hasil dari IPA menunjukkan bahwa ketersediaan tampilan menu, kesigapan dalam merespon pertanyaan, dan kesigapan pramusaji saat dipanggil merupakan prioritas utama dalam perbaikan kinerja atribut untuk meningkatkan kepuasan pelanggan. Dan tingkat loyalitas pelanggan terhadap Kedai Kopi Warung Pinus menunjukkan bahwa pelanggan dengan kategori commited buyer cukup rendah dengan nilai 15 persen, hal tersebut membuktikan bahwa pelanggan Kedai Kopi Warung Pinus belum termasuk kedalam pelanggan yang loyal. Hasil Rank Spearman menunjukan bahwa pelanggan Kedai Kopi Warung Pinus yang merasa puas belum tentu loyal.
Keyword: CSI, IPA, Kedai Kopi Warung Pinus, Kepuasan Pelanggan, Loyalitas Pelanggan

Judul: Analisis Kepuasan dan Loyalitas Pelanggan Di Warung Kopi Rawa Sakti, Banda Aceh
Abstrak: Rawa Sakti Coffeeshop is one of coffeshops in Banda Aceh that offers only Aceh coffee with a various menus. Lots of coffeshops in Banda Aceh increased business competition and affects the number of costumer visiting Rawa Sakti Coffeeshop. The purpose of this research was to identify consumer characteristics, analyze the level of custumer satisfaction, and measuring consumer loyalty level of Rawa Sakti Coffeeshop. The method used in this research was descriptive analysis, Customer Satisfaction Index (CSI), Importance Performance Analysis (IPA), and loyalty pyramid. Based on the research, it is known that the majority of consumers who visit Rawa Sakti are men, based in Banda Aceh, aged 17-24 years, educated as a highschool, unmarried, worked as a university student with income between Rp500 001- Rp1 000 000. Based on the analysis, the level of Customer Satisfaction Index (CSI) of Rawa Sakti Coffeeshop is 79.74 percent. Based on loyalty pyramid, consumer of Rawa Sakti Coffeeshop is dominated by habitual buyer is 39,80 percent, thus showed that the level of consumer loyalty is still relatively low and the form of the loyalty pyramid is not inverted triangular
Keyword: 

Judul: The Control And Eradication Of Brucellosis In Cattle From The Standpoint Of Human Health
Abstrak: Brucella abortus occurs both in man and cattle. The organism may thrive wherever cattle are raised by man for breeding purposes. As such, spread to humans can easily be lessened if the disease is properly controlled and/or eradicated in cattle. Control of Brucella abortus in cattle can be under taken by continued vaccination, proper attention to hygiene and the particular care taken in the introduction of only brucellosis-free animals into cattle farms. Vac- cination using the strain 19 or strain 45/20 Brucella abortus vaccine is commonly used, though the former is more popular. Each of these vaccine strains has its own advantages and disadvantages. Eradication of Brucella abortus by the test and slaughter policy can also be carried out after proper vaccination programmes have been initiated and a stage reached where only a very small percentage of positive reactors is found,
Keyword: