Judul: Pengaruh pengetahuan dan kesadaran terhadap niat Komplain pada barang dan jasa
Abstrak: Niat komplain merupakan tindakan berupa keluhan yang akan dilakukan oleh konsumen ketika barang dan jasa yang digunakan tidak sesuai dengan harapan. Keluhan yang akan disampaikan oleh konsumen sangat ditentukan oleh pengetahuan dan kesadaran akan hak dan kewajiban konsumen yang dimiliki. Tujuan penelitian ini adalah menganalisis pengaruh pengetahuan dan kesadaran terhadap niat komplain pada barang dan jasa. Disain penelitian ini menggunakan cross sectional study dengan metode survei yang dilakukan di Kelurahan Paledang, Kecamatan Bogor Tengah, Kota Bogor. Penelitian ini melibatkan 90 contoh, yang dipilih dengan menggunakan teknik purposif. Hasil penelitian menunjukkan hanya tiga jenis barang yang bermasalah setelah dibeli yaitu, gadget, fashion (pakaian, kosmetik, sepatu atau sandal), dan kendaran (mobil, motor, dan sepeda) memiliki hubungan yang signifikan untuk responden berniat melakukan komplain. Tingkat pengetahuan objektif dan kesadaran hak dan kewajiban tergolong tinggi sedangkan pengetahuan objektif tentang komplain, pengetahuan subjektif hak dan kewajiban serta komplain tergolong sedang. Hasil penelitian menunjukkan pengetahuan tidak memengaruhi niat komplain, tetapi kesadaran memengaruhi niat komplain. Selain itu, faktor yang memengaruhi niat komplain pada barang dan jasa adalah akses infomasi, dan ketidakpuasan konsumen., Complaint intentions is the action in the form of complaint that will be carried out by the consumer when the goods and services that are used are not in line with expectations. Complaints that will be submitted by the consumers is determined by the knowledge and awareness of the rights and obligations of consumers owned. The purpose of this research was to analyze the influence of knowledge and awareness toward complaint intentions on goods and services. The design of the research was used a cross-sectional study with a survey methods on Paledang Village, District of Central Bogor, Bogor. The research involved 90 samples, which were selected by using purposive technique. The results showed that only three types of problemtic goods after purchasing (gadgets, fashion (clothes, cosmetics, shoes or sandals), and the vehicle) have a significant relationship with complaint intentions of respondent. The level of objective knowledge and awareness of rights and obligations are classified high, whereas the objective knowledge about the complaints, subjective knowledge about the rights, obligations and complaints are classified moderate. The results showed that knowledge didn’t affect the intention of complain, but awareness affected the intention of complain. Moreover, factors that influenced the complaint intentions on goods and services were the amount of information access, and consumer’s dissatisfaction.
Keyword: hak dan kewajiban konsumen, kesadaran, niat komplain, dan pengetahuan

Judul: Pengaruh pengetahuan, motivasi, dan akses Informasi terhadap niat komplain pada pengguna listrik
Abstrak: Adanya ketidakpuasan terhadap pelayanan listrik akan memunculkan suatu niat kompain. Penelitian ini bertujuan untuk menganalisis pengaruh pengetahuan, motivasi, dan akses informasi terhadap niat komplain. Desain penelitian yang digunakan adalah cross sectional study dengan lokasi penelitian di Kelurahan Ciparigi, Kecamatan Bogor Utara, Kota Bogor. Contoh dalam penelitian ini sebanyak 120 suami atau istri yang mengambil keputusan dalam melakukan komplain ketika mengalami permasalahan tentang listrik dan yang sering berinteraksi dengan karyawan PLN atau PT PLN. Pengambilan data dilakukan dengan wawancara menggunakan kuesioner. Hasil penelitian menunjukkan bahwa motivasi komplain, jumlah informasi tentang komplain, dan status pekerjaan secara signifikan berpengaruh positif terhadap niat komplain. Faktor yang tidak berpengaruh terhadap niat komplain antara lain pengetahuan hak dan kewajiban konsumen dan komplain, jumlah sumber informasi tentang hak dan kewajiban konsumen, usia, jenis kelamin, lama pendidikan, dan pendapatan., The dissatisfaction toward electricity will triger complaint intention. This research was aimed to analyze effects of knowledge, motivation, and information accsess on complaint intention. This study used cross sectional design that held in Sub-district Ciparigi, District North Bogor, Bogor City. Samples involved in this research as many as 120 persons whether husband or wife who takes decision on complaint related to electricity and frequently interacting with PLN officer or PT PLN. The data was obtained by using questionnaired interview. The result showed that complaint motivation, the number of information accsess related to complaint and occupational status were positively significant influence on complaint intention. There were several factors did not influence on complaint intention, such as knowledge of consumer right and obligation also complaint, number of information resources related to consumer right and obligation, age, sex, education length, and income.
Keyword: niat komplain, pengetahuan, motivasi, akses informasi, dan kewajiban konsumen

Judul: Posisi Filogenetik Kura-Kura Carettochelys Insculpta  (Reptillia: Testudinata)
Abstrak: Carettochelys insculpta is an endemic freshwater turtle of southern Papua and northern Australia. Phylogenetic position of this turtle is remain unresolved until now. Most of the research conducted show close relationships of C. insculpta and members of Trionychidae family. However, some of the research show distance between C. insculpta and members of Trionychidae family. This research is conducted to analyze phylogenetic relationship between C. insculpta and other members of Testudinata using 12S rRNA, 16S rRNA, and both gene as markers. DNA samples were obtained from three different organisms of C. insculpta. Two species used as outgroups were Alligator mississippiensis and Iguana iguana. Phylogenetic analysis was carried out using Neighbor-Joining method with Felsenstein 1981 (F81) modeltest. A polytomy tree of Testudinata was produced by using 12S rRNA gene. However, analysis using 16S rRNA and both genes as markers confirmed that C. insculpta was located between the Chelonidae and the Trionychidae family.
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