Judul: Proses Keputusan Order dan Kepuasan Konsumen Percetakan IPB
Abstrak: Percetakan IPB is a printing company, especially printing for agriculture books. Percetakan IPB as a Supporting Business Unit (SUP) IPB supervised by the Director of Business and Partnership IPB. The purpose of this study was to analyze the process of making the order and level of customer satisfaction. The results of the research as an input to improve the quality of products and services as well as marketing policies that will make a positive impact on income. Order making process were analyzed descriptively, while customer satisfaction levels were analyzed by the method of IPA and CSI. IPA analysis results obtained that the 12 attributes of Percetakan IPB considered very important by customers of Percetakan IPB and 75 percent of the printing attributes has a good performance. Calculation results show that CSI of Percetakan IPB has a customer satisfaction index by 82.41 percent are very satisfied in the CSI criteria.
Keyword: customer satisfaction, decision process, Percetakan IPB

Judul: Kepuasan Konsumen Laboratorium Departemen Ilmu dan Teknologi Pangan Fakultas Teknologi Pertanian Institut Pertanian Bogor
Abstrak: LDITP-IPB is a testing laboratory ISO 17025 refers to give priority to customer satisfaction. The purposes of this research are: identified characteristics of consumers, identify the process of buying decision and to analysis the level of customer satisfaction of LDITP-IPB. This study used a descriptive analysis, Importance Performance Analysis and Customer Satisfaction Index. The results showed that the service quality of LDITP-IPB obtained customer satisfaction index by 84.55 percent, which means very satisfied in the criteria. From the results of the IPA method, the service quality attributes that need to be improved LDITP-IPB are: testing should be done on time based on the agreement, the ability to provide an explanation of laboratory testing results, responsiveness in handling testing requests, courtesy and friendliness employees, than appropriate and competitive cost of testing.
Keyword: customer satisfaction, laboratory, food, Bogor Agricultural University (IPB)

Judul: Posisi Filogeni Orlitia borneensis dan Hieremys annandalei (Testudines) Berdasarkan Gen 16s rRNA
Abstrak: Urutan DNA mitokondria (mtDNA) banyak digunakan sebagai penanda molekuler dalam menentukan hubungan filogeni suatu organisme karena struktur organisasinya yang stabil. Seiring dengan kemajuan bioteknologi, pengelompokkan kura-kura Bataguridal masih menjadi perdebatan. Hal ini disebabkan oleh perbedaan karakter yang diamati. Beberapa hasil penelitian mengelompokkan kura-kura ini ke dalam famili Emydidae tetapi ada yang menempatkan kurakura ini ke dalam famili tersendiri yaitu famili Bataguridae. Pada penelitian ini digunakan urutan nukleotida gen 16S rRNA O. borneensis dan H. annandalei (Testudines) yang disejajarkan dengan urutan nukleotida beberapa spesies Testudines lainnya yang terdapat di Genbank. Hasil rekonstruksi pohon filogeni berdasarkan urutan nukleotida 16S rRNA menunjukkan bahwa O. borneensis dan H. annandalei berkerabat dengan Chinemys reevesi (famili Bataguridae). Hasil amplifikasi gen 16S rRNA O. borneensis dan H. annandalei menunjukkan komposisi nukleotida didominasi oleh nukleotida adenin dan timin dengan nilai perbandingan antara A/T dan G/C = 60.1%:39.9% untuk O. borneensis dan 63%:37% untuk H. annandalei. Rasio transisi terhadap transversi (ts/tv) gen 16S rRNA berkisar antara 0.67 sampai dengan 6.75. Nilai jarak genetik terkecil terjadi antara Trachemys scripta dan Chrysemys picta dan antara Dogania subplana dan Tracemys scripta yaitu sekitar 0.005 sedangkan nilai jarak genetik terbesar terjadi antara Pelomedusa subrufa dan Emydura subglobusa yaitu sekitar 0.869.
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