Judul: Kepuasan dan Loyalitas Konsumen Rumah Makan Bebek Goreng H. Slamet Bogor
Abstrak: One of the local franchise restaurant that is in the middle of this competition is Fried Duck Eating H. Slamet Bogor. Eating Fried Duck H. Slamet Bogor should be consumer oriented and strive to provide the best service according to the needs and desires of consumers. Purpose of this study is to identify consumer characteristics Eating Fried Duck H. Slamet Bogor, analyze the relationships and the factors that affect consumer satisfaction and loyalty Eating Fried Duck H. Slamet Bogor. Methods of data processing were performed using an SEM analysis. Variables used to measure product taste or duck is a duck delicacy (X11), the product kanekaragaman duck (X12), durability warmth duck (X13), and the quality of the presentation of the duck (X14). Based on the results of SEM analysis, four variables significantly influence the latent variable measuring the level of product in the real test by 5%, seen from the t-value greater than 1.96 Based on the loading value obtained is equal to 0.59 then (X12) contributed the greatest of the product compared to the three other factors
Keyword: Customer Satisfaction and Loyalty, Eating Fried Duck H. Slamet Bogor

Judul: Analisis Tingkat Kepuasan Konsumen Rumah Makan Bebek Gendut Di Kota Bogor
Abstrak: Food is one of a human basic need and become major element in the life of peoples. Therefore, right to food is most important in human rights. To full filling their food needs, most peoples not only consume it, but also kind of the food be a part of their life style. Bebek Gendut is one of a restaurant in Bogor. This restaurant serves a variant duck meet with their special caracteristic flavor. Besides the product quality, one thing to be considered by the restaurant (company) is how to give the best services for their customer. From the analysis of the purchasing decision processes show that the respondents (peoples) visit to Bebek Gendut restaurant is largely influenced by their friends/colleague, those who visit before. They came to Bebek Gendut unplanned. Time of purchasing usually occurs during the day (afternoon) with uncertain time visit. Most respondents were satisfied after consuming a meal/food served by the restaurant. Respondents said they would return to visiting the restaurant even the prices of food will increased. Attributes that should be prioritized to performance improvement is located in quadrant I (the attributes that have a high interest rate and lower performance level), there are the attributes of price, cleanliness of the room, praying room and toilet, responsiveness in response to compalints, as well as easy to reach the location. Based on the analysis of Customer Satisfaction Index (CSI) knowed that overall respondents were quite satisfied with the product/food served by the Bebek Gendut restaurant. The CSI Value of Bebek Gendut restaurant is 65,18%.
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Judul: Elektrodeposisi Film Tipis Semikonduktor Cu2ZnSnS4 (CZTS) pada Substrat Kaca ITO
Abstrak: Semiconductor Cu2ZnSnS4 (CZTS) thin film that can be used as absorber layers on solar cell module was made via electrodeposition method. CZTS thin film was electrodeposited on the surface of a silicate glass coated with a thin layer of indium tin oxide (ITO). Deposition process was done using potentiostatic mode at room temperature with a potential of 1.05 V for 30, 45, and 60 minutes, followed with annealing the film at 2 different temperatures, 500 ºC using furnace and 180 ºC using hot plate, both treatments for 45 minutes in N2/H2S atmosphere. The X-ray difractograms were analyzed using Match 2 program and showed that the CZTS thin films had kesterit crystalline structure, with a low percentage of CZTS phase. The thin film also contained secondary phases such as Cu2S, ZnS, and SnS. The obtained CZTS thin films had a thickness between 1.039 and 1.676 μm. Absorption study showed that the band gap energy of CZTS thin films which was annealed using furnace ranged from 1.50 to 1.52 eV, whereas that annealed using the hot plate was not observed. The band gap energy value showed that CZTS thin films can be used as sunlight absorber layers on solar cell. The formation of CZTS crystal film on this investigation was effectively performed using furnace annealing process at a temperature of 500 ºC with deposition time of 45 minutes.
Keyword: Thin film, Electrodeposition, Cu2ZnSnS4