Judul: Analisis Persaingan Platform Digital Layanan Pesan-Antar Makanan di Provinsi DKI Jakarta
Abstrak: Industri layanan pesan-antar makanan yakni GoFood, GrabFood, dan Shopee Food saat ini mengalami persaingan yang semakin ketat dampak dari diterapkannya kebijakan PPKM khususnya di Provinsi DKI Jakarta. Hal ini memicu peningkatan penggunaan platform digital dikarenakan tersedianya berbagai alternatif pilihan bagi konsumen, sehingga menuntut perusahaan untuk mampu memberikan keunggulan atribut layanan dibandingkan dengan pesaingnya. Penelitian ini bertujuan mengidentifikasi karakteristik konsumen, mengidentifikasi proses keputusan pembelian, menganalisis tingkat kepentingan dan kepuasan konsumen, dan menganalisis positioning yang terbentuk. Metode penentuan sampelnya yaitu non-probability sampling jenis convenience sampling. Diolah dengan analisis deskriptif, Customer Satisfaction Index (CSI), diagram radar, uji beda one-way ANOVA, Importance Performance Analysis (IPA), dan biplot. Karakteristik pengguna mayoritas adalah pelajar atau mahasiswa. Hasil dari penelitian ini menunjukkan bahwa ketiga perusahaan masih berada pada taraf memuaskan terhadap kualitas layanan yang diberikan sehingga masih perlu perbaikan. Sementara itu, berdasarkan persepsi konsumen, GoFood menekankan pada aspek standar pengemudi yang memperhatikan kerapihan pakaian serta ramah terhadap konsumen, GrabFood pada proses layanan yang menerapkan standar protokol kesehatan yang sesuai, dan Shopee Food sebagai platform digital dengan harga layanan yang terjangkau., The food delivery service industry, namely GoFood, GrabFood, and Shopee Food, is facing fierce competition due to the implementation of PPKM policies, especially in DKI Jakarta Province. The performance has triggered an increase in the use of digital platforms due to the availability of various choices for consumers, thus requiring companies to provide superior service attributes compared to their competitors. This study aims to identify consumer characteristics, the buying decision process, the level of interest and customer satisfaction, and the positioning that formed. The method of determining the sample is non-probability sampling with the type of convenience sampling. Processed by descriptive analysis, Customer Satisfaction Index (CSI), radar diagram, one-way ANOVA difference test, Importance Performance Analysis (IPA), and biplot. The characteristics of majority of users is student. The results of this study indicate that the three companies are still at a satisfactory level for the quality of services, so they still need improvement. Meanwhile, based on consumer perceptions, GoFood emphasizes the formal aspects of drivers such as attention to neatness of clothes and are friendly to consumers, GrabFood on service processes that have health protocol standards, and Shopee Food as a digital platform with affordable service prices.
Keyword: Competitive, CSI, food delivery service, IPA, positioning

Judul: Comparison Analysis of Customer Satisfaction on User Experience of GrabFood and GoFood Application during the COVID-19 Pandemic
Abstrak: Pemerintah membuat kebijakan yang menyebabkan kapasitas restoran tidak diperbolehkan penuh dan juga membuat masyarakat melakukan kegiatan pemesanan dan pengantaran makanan dari rumah guna menangani kasus COVID-19. Penggunaan food delivery menjadi aktivitas kedua terbesar yang dilakukan masyarakat selama pandemi COVID-19. Walaupun GrabFood dan GoFood merupakan food delivery dengan pengguna terbanyak dan paling lama berkembang di Indonesia, namun mereka masih memiliki keluhan-keluhan terkait aplikasi mereka. Tujuan dari penelitian ini adalah untuk menganalisis karakteristik konsumen, mengidentifikasi kepentingan konsumen terhadap user experience aplikasi food delivery, dan menganalisis perbandingan tingkat kepuasan konsumen terhadap user experience aplikasi GrabFood dan GoFood. Penelitian menggunakan metode analisis deskriptif, Importance Performance Analysis (IPA), Customer Satisfaction Index (CSI), dan semantic differential. Hasil penelitian menyatakan terdapat 14 indikator dan tiga dimensi yang dinilai penting oleh konsumen, yaitu perspicuity, efficiency, dan dependability. Nilai tingkat kepuasan pengguna GrabFood 81,02%, sedangkan aplikasi GoFood sebesar 83,90%., The government made policies that prevented restaurant capacity from being full and also made the community carries out food ordering and delivery activities from home in dealing with COVID-19 cases. The use of food delivery services being the second largest activity carried out by the community during the COVID-19 pandemic. Although GrabFood and GoFood applications are food delivery services that have the most users and the longest growing in Indonesia, they still have complaints about their applications. The purpose of this study is to analyze consumer characteristics, identify consumer importance in the user experience of food delivery services, and analyze the comparison of consumer satisfaction levels with the user experience of the GrabFood and GoFood applications. This research uses descriptive analysis method, Importance Performance Analysis (IPA), Customer Satisfaction Index (CSI) and semantic differential. The results of the study state that there are 14 indicators and three dimensions that are considered important by consumers, namely perspicuity, efficiency, and dependability. The value of the satisfaction level of GrabFood users is 81.02%, while the GoFood application is 83.90%.
Keyword: Customer Satisfaction Index (CSI), food delivery, Importance Performance Analysis (IPA), kepuasan konsumen, user experience

Judul: Light Microscope Study of ConnectiveTissue in The Spleen of Common Rousette Bat (Rousettus amplexicaudatus)
Abstrak: The spleen is the largest lymphoid organ. As a secondary lymphoid organ, in addition to its immune function, the spleen also has functions as blood filtration, storage, and hematopoiesis. The spleen has different morphologies between species that support different physiological functions, one of which is the difference in the structure of the capsule and trabeculae. Capsule and trabeculae of the spleen generally consist of connective tissue and smooth muscle. The thickness of smooth muscle composed together with connective tissue in the capsule and trabecula determines the function of the spleen that is divided spleen into three storage, defense, and intermediate. Bats are the reservoir of various zoonotic diseases. Bats are thought to have unique immune systems compared to other mammals but the characteristics of its immune organs such as the spleen have never been studied before. This study was conducted to examine the characteristics of capsulae and trabecula of the Common Rousette (Rousettus amplexicaudatus).
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