Judul: Shopee E-commerce Customer Loyalty Model on Erigo
Abstrak: Fashion products are one of the favorite products that consumers look for when shopping online. Erigo, as a brand that sells its effects on the online marketplace Shopee has several problems, especially those related to consumer loyalty and satisfaction resulting from a shopping experience that needs to meet expectations. Based on a pre-survey conducted on 30 consumers who had purchased Erigo products, 50% of consumers were declared disloyal, 30% of consumers were stated to be dissatisfied, 47% of consumers were declared to have lost trust, and 43% of consumers were reported not to be committed to Erigo's company. This research aims to see the relationship between satisfaction, trust, and commitment to loyalty based on consumer experience Erigo. This research was conducted from March – June 2022 on respondents who bought Erigo products at the Shopee marketplace using a voluntary sampling technique. The total number of respondents in this study amounted to 347 people. The independent variable in this study is customer experience, while the dependent variable is customer satisfaction, customer trust, customer commitment, and customer loyalty. Primary research data obtained from questionnaires were processed using the SEM-PLS method in the Smart-PLS application. Based on the results of the SEM-PLS bootstrapping, several aspects of customer experience have a significant effect on customer satisfaction, including competence, helpfulness, personalization, and value for time. On the other hand, there are several aspects of the customer experience that do not have a significant effect on Erigo's customer satisfaction in the marketplace, including aspects of accessibility, customer recognition, problem-solving, and promise fulfillment. Based on the research results, several consumer experiences influence customer satisfaction, such as products that are easily accessible and purchased using payment methods that suit preferences, good Erigo product designs, detailed information on the products being sold, along with the terms and conditions of the promos they provide. Erigo also has standardization of the products they sell at Shopee. In terms of product delivery, Erigo is able to provide consumers with products according to their orders. On the other hand, there are still some unfavorable consumer experiences, such as difficulty finding product references and accessing customer service assistance. Based on the research results, customer trust and commitment statistically significantly affect customer loyalty. Meanwhile, customer satisfaction does not affect consumer loyalty. This can be influenced by several factors, for example, low consumer loyalty to e-commerce platforms, fashion products with many competing and substitute products, and the lack of emotional value a brand provides
Keyword: Experience, Loyalty, Marketplace, Satisfaction, SEM-PLS

Judul: Analisis Kualitas Platform E-marketplace Terhadap Loyalitas Pelanggan (Studi Kasus: Pengguna Shopee).
Abstrak: Kehadiran pelaku e-marketplace membawa pengalaman baru dalam hal berbelanja. Pelanggan berperan dalam menentukan tingkat keberhasilan sebuah emarketplace yang dipasarkan. Tujuan dari penelitian ini adalah mengidentifikasi karakteristik dari pengguna Shopee dan menganalisis dimensi dari e-service quality, kepercayaan dan kepuasan pelanggan yang paling dominan berpengaruh pada loyalitas pelanggan. Data primer dari penelitian ini adalah dengan menyebarkan kuesioner secara online melalui Google Form dengan didukung oleh data sekunder yaitu diantaranya buku, jurnal serta website. Penelitian ini diolah dengan metode model persamaan struktural (Structural Equation Modelling) melalui pendekatan Partial Least Square (PLS). Hasil penelitian menyatakan bahwa dimensi reliabilitas dengan indikator fitur-fitur yang mudah digunakan dan inovatif pada variabel EService Quality berpengaruh signifikan terhadap Loyalitas Pelanggan.
Keyword: e-marketplace, e-service quality, loyalitas pelanggan, kepercayaan, kepuasan pelanggan.

Judul: Penyebab kematian burung kakatua jambul kuning (Cacatua galerita) di Taman Margasatwa Ragunan dan Taman Burung TMII (Periode Januari 2001 - Januari 2002)
Abstrak: Studi kasus ini bertujuan untuk mengetahui penyebab kematian pada Burung Kakatua Jambul Kuning (Cacatua galerita) serta penanganan dan pencegahannya. Pengkajian ini berdasarkan pada pemeriksaan atau pengamatan langsung di lokasi kandang burung maupun lingkungannya, pengumpulan laporan data kasus penyakit, pengobatan dan pencegahannya, wawancara langsung dengan dokter hewan, paramedis maupun pemeriksaan feces serta studi pustaka. Upaya perlindungan terhadap burung Kakatua Jambul Kuning yang merupakan satwa langka sudah dilakukan oleh Pemerintah., terbukti dengan diterbitkannya Undang-Undang No. 5 tahun 1990, Surat Keputusan Menteri No.301/Kpts-II/1991, Peraturan Pemerintah Republik Indonesia No. 7 tahun 1999 (Sozer, 1999). Perlindungan yang selama ini telah dilakukan di penangkaran ex-situ Taman Margasatwa Ragunan (TMR) dan Taman Burung TMII (TB TMII). Pada kedua tempat penangkaran tersebut burung kakatua akan dipelihara sedapat mungkin seperti pada kehidupan di alam bebas. Hasil yang diperoleh pada kedua tempat penangkaran tersebut menunjukkan bahwa kasus traumatik merupakan kasus penyebab kematian yang tertinggi. Traumatik tersebut disebabkan beberapa hal dan yang tertinggi karena berkelahi. Di Kandang Karantina Taman Margasatwa Ragunan dilaporkan ada 3 kasus kematian traumatik dari 7 gambaran post mortem yang diperiksa (42,86%), sedangkan pada Kandang Pamer berjumlah 2 kasus dari 3 gambaran post mortem yang diperiksa (66,67%). Pada Taman Burung TMII kasus kematian yang disebabkan oleh traumatik, ditemukan di Klinik yang berasal dari Kandang Pamer sebanyak 2 kasus dari 3 gambaran post mortemnya (66,67%). Studi kasus ini diharapkan menjadi tambahan data acuan dalam upaya pelestarian dan pengembangan populasi Kakatua Jambul Kuning.
Keyword: