Judul: Optimization of Patient Satisfaction with Services Quality (Case Study of A'Dental Care Clinic)
Abstrak: Data PDB usaha sektor jasa kesehatan dan kegiatan sosial pada tahun 2014 hingga 2022 menurut lapangan usaha mengalami laju pertumbuhan positif. Pertumbuhan tersebut diikuti dengan persaingan pasar bisnis klinik gigi. Salah satu klinik gigi tersebut adalah klinik gigi A'Dental Care di Kota Bandung. A'Dental Care mengalami fluktuasi jumlah pasien dan omzet transaksi. Selain itu, A’Dental Care memiliki sepuluh pesaing klinik gigi dalam radius lima km. Oleh karena itu, klinik A’Dental Care perlu menganalisis kepuasan pasien untuk melalui kualitas pelayanan dengan pengukuran dimensi service quality. Jumlah responden sebanyak 67 pasien. Analisis CSI memiliki nilai sebesar 82,52% dengan arti sangat puas. Berdasarkan analisis IPA terdapat delapan atribut kualitas pelayanan untuk ditingkatkan (lima di kuadran I, tiga di kuadran III). Matriks HoQ dari QFD diolah sehingga menghasilkan prioritas rekomendasi, yaitu edukasi dan pelatihan pelayanan klinik, perluasan lahan parkir, manajemen sistem kunjungan, penambahan tenaga dokter, dan migrasi sistem administrasi digital., Business GDP data for the health services sector and social activities from 2014 to 2022 according to business sector experienced a positive growth rate. This growth was followed by competition in the dental clinic business market. One of these dental clinics is the A'Dental Care dental clinic in the city of Bandung. A'Dental Care experienced fluctuations in the number of patients and transaction turnover. In addition, A'Dental Care has ten competing dental clinics within a five km radius. Therefore, A'Dental Care Clinic needs to analyze patient satisfaction through service quality by measuring the dimensions of service quality. The number of respondents was 67 patients with patient characteristics of generation X and Z having differences based on demographic and measurement results service quality. CSI analysis has a value of 82.52% which means very satisfied. Based on the IPA analysis, there are eight service quality attributes to be improved (five in quadrant I, three in quadrant III). The HoQ matrix from QFD is processed to produce priority recommendations, namely education and training clinic services, parking area expansion, visit system management, addition of doctors, and migration of digital administration systems.
Keyword: CSI, dental health, IPA, QFD, service quality

Judul: The Strategy for The Depelopment of Patient Service at Pratama Yapida Gunung Putri Clinic, Bogor
Abstrak: Perubahan sistem pelayanan dari kategori pelanggan umum menjadi kategori peserta BPJS kesehatan mengakibatkan penurunan jumlah kunjungan peserta umum dan peningkatan kunjungan peserta BPJS Kesehatan. Peningkatan keluhan meliputi lamanya waktu tunggu pelayanan, pelayanan dokter dan paramedis. Hal ini menunjukkan bahwa terdapat ketidaksesuaian antara keinginan dan harapan pelanggan terhadap kualitas pelayanan. Oleh karena itu, penelitian ini bertujuan untuk mengetahui faktor-faktor yang mempengaruhi kepuasan pasien terhadap pelayanan Klinik Pratama YAPIDA serta merumuskan strategi pengembangan Klinik Pratama YAPIDA berdasarkan analisis kepuasan pelayanan pasien. Data penelitian dikumpulkan melalui kuesioner kualitas layanan yang dikembangkan oleh Parasuraman et.al (1988), yang terdiri dari lima dimensi, yaitu tangible, reliability, responsiveness, assurance, dan empati dengan melibatkan 300 responden yang merupakan penerima layanan dari Klinik Pratama YAPIDA. Metode penarikan sampel menggunakan purposive sampling dengan melakukan wawancara langsung kepada responden. Teknik analisis data menggunakan kombinasi pendekatan analisis Servqual, pendekatan Importance Performance Analysis (IPA), dan Structural Equation Model (SEM). Hasil penelitian menunjukkan bahwa berdasarkan penggunaan kombinasi ketiga pendekatan analitik, terdapat linieritas arah strategis pengembangan Klinik Pratama YAPIDA untuk menjaga keberlanjutan dan meningkatkan grade klinik, yaitu peningkatan kualitas pelayanan dalam aspek dari daya tanggap perawat, daya tanggap apoteker, dan petugas pelayanan klinik. Berdasarkan analisis tersebut, implikasi manajerial mengharuskan manajemen Klinik Pratama YAPIDA untuk merumuskan strategi pengembangan kualitas layanan dengan meningkatkan ketiga atribut layanan tersebut. Kata kunci: Importance Performance Analysis, Kualitas Layanan, SEM, Servqual, Changes in the service system from the general customer category to the BPJS Health participant category, a decrease in the number of visits by general participants and an increase in visits by BPJS Health participants. The increase in complaints includes waiting time for services and doctor and paramedical services. This shows that there is a mismatch between the wishes and expectations of customers on service quality. Therefore, this study aims to determine the factors that influence patient satisfaction with the services of the YAPIDA Primary Clinic and formulate a strategy for developing the YAPIDA Primary Clinic based on the analysis of patient satisfaction services. Data were collected through a service quality questionnaire developed by Parasuraman et al. (1988), which consists of 5 (five) dimensions, namely tangible, reliability, responsiveness, assurance, and empathy involving 300 respondents who are service recipients from the YAPIDA Pratama Clinic. The sampling method used purposive sampling by conducting direct interviews with respondents. The data analysis technique uses the Servqual analysis approach, the Importance Performance Analysis (IPA) approach, and the Structural Equation Model (SEM). The results showed that using a combination of the three analytical approaches, there was a linearity strategy in the direction of the YAPIDA Pratama Clinic for the development and improvement of clinical quality, namely improving service quality in aspects of nurse Keywords: Importance Performance Analysis (IPA), Service Quality, SEM, Servqual.
Keyword: Kualitas Layanan, SEM, Importance Performance Analysis, Servqual, Importance Performance Analysis (IPA), Service Quality, SEM, Servqual

Judul: Embriogenesis ikan buta (Astyanax fasciatus)
Abstrak: Ikan buta Astyanax fasciatus adalah spesies ikan unik dari famili Characidae yang menempati perairan dalam gua di Wilayah La Cueva Chica-San Luis Potasi-Mexico. Ikan ini memiliki mata yang tereduksi (Blind Cavefish) dan warna kulit merah muda, pucat serta mengkilap.
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