Judul: Analysis of Member Satisfaction and Loyalty to the Digital Service System KSPPS Khairu Ummah Bogor
Abstrak: Koperasi simpan pinjam menghadapi persaingan dari lembaga keuangan seperti financial technology yang sudah berbasis digital. Oleh karena itu, koperasi simpan pinjam perlu menerapkan sistem layanan menuju digital (Go Digital). Salah satu koperasi simpan pinjam yang telah menerapkan sistem pelayanan digital yaitu KSPPS Khairu Ummah Bogor. Penelitian ini bertujuan menganalisis tingkat kepuasan dan loyalitas anggota terhadap sistem pelayanan digital KSPPS Khairu Ummah, dan menganalisis hubungan kepuasan pelayanan digital dengan loyalitas anggota. Jumlah sampel anggota sebanyak 75 orang. Metode analisis menggunakan CSI, uji beda, IPA dengan dimensi SERVQUAL, NPS dan hubungan Rank Spearman. Penelitian menunjukkan bahwa kepuasan layanan digital lebih baik dibandingkan dengan layanan tatap muka. Perubahan digitalisasi pada pelayanan KSPPS Khairu Ummah telah meningkatkan kepuasan anggota. Nilai NPS termasuk kategori Great yang menunjukkan koperasi telah berkinerja baik dan memiliki anggota loyal. Kepuasan anggota berkorelasi sedang dengan loyalitas anggota. Kata kunci: koperasi, korelasi, digitalisasi, tatap muka, SERVQUAL, Savings and loan cooperatives face competition from financial institutions such as digital-based financial technology. Therefore, savings and loan cooperatives need to implement a service system towards digital (Go Digital). One of the savings and loan cooperatives that has implemented a digital service system is KSPPS Khairu Ummah Bogor. This study aims to analyze the level of satisfaction and loyalty of members to the digital service system of KSPPS Khairu Ummah, and to analyze the relationship between digital service satisfaction and member loyalty. The number of sample members is 75 people. The analysis method uses CSI, different test, IPA with SERVQUAL dimensions, NPS and Spearman Rank relationship. Research shows that digital service satisfaction is better than face-to-face services. Changes in digitization in Khairu Ummah KSPPS services have increased member satisfaction. The NPS value is in the Great category, which indicates the cooperative has performed well and has loyal members. Member satisfaction is moderately correlated with member loyalty. Keywords: correlation, cooperative, digitization, face to face, SERVQUAL
Keyword: correlation, cooperative, digitization, face to face, SERVQUAL

Judul: Loyalty Development Strategy for Members of the Danakita Syariah Empoyee Cooperative
Abstrak: Cooperatives have an important role in the Indonesian economy and are expected to act as economic pillars to realize the welfare of the Indonesian people in a fairly and equitably. The objectives of this study are: (1) to analyze the quality of service provided by the Danakita Sharia Employee Cooperative in increasing member loyalty, (2) to develop a strategy for developing the loyalty of Danakita Sharia Cooperative members in achieving sales targets. This study uses a random sampling technique with 219 respondents and data analysis techniques with Structural Equation Modeling Partial Least Square (SEM PLS) and analysis of Strengths, Weaknesses, Opportunities and Threats (SWOT). Based on the results of the data analysis with SEM PLS method, it is concluded that the value of Outer loading is 0.8846, meaning that members are dissatisfied with the services of Danakita Sharia Employee Cooperative. However, cooperative members are still very loyal to the existence of the Danakita Sharia Employee Cooperative. This was shown by the results of the research on the Outer loading value for the customer or member loyalty variable is 0.8919 (very loyal). Loyalty development strategy for members of the Danakita Sharia Employee Cooperative can be done through (1) optimizing business diversification strategies in preventing business risks, (2) increasing the quality of service by improving communication between members and the management, transparency of the management towards members of the cooperative and creating financing for the needs of members, (3) adding and increasing cooperative marketing access so that the cooperative's income becomes greater, (4) provisioning easy and affordable credit funds for cooperative members., Koperasi memiliki peranan penting dalam perekonomian Indonesia dan diharapkan dapat berperan sebagai pilar ekonomi untuk mewujudkan kesejahteraan rakyat Indonesia secara adil dan merata. Tujuan penelitian ini: (1) menganalisis mutu pelayanan yang diberikan Koperasi Karyawan Danakita Syariah dalam meningkatkan loyalitas anggota, dan (2) menyusun strategi pengembangan loyalitas anggota Koperasi Karyawan Danakita Syariah dalam mencapai target penjualan. Penelitian ini menggunakan teknik random sampling dengan jumlah responden 219 orang dan teknik analisis data Structural Equation Modeling Partial Least Square (SEM PLS) dan analisis Strength, Weaknesses, Opportunity and Threats (SWOT). Berdasarkan hasil analisis data dengan metode SEM PLS didapatkan nilai Outer loading 0,8846, artinya anggota tidak puas dengan pelayanan dari Koperasi Karyawan Danakita Syariah, namun anggota koperasi masih sangat setia dengan keberadaan Koperasi Karyawan Danakita Syariah yang ditunjukkan dengan nilai Outer loading pada peubah loyalitas anggota 0,8919 (sangat loyal). Strategi pengembangan loyalitas anggota Koperasi Karyawan Danakita Syariah dapat dilakukan melalui: (1) Pengoptimalan diversifikasi usaha dalam mencegah risiko usaha, (2) Peningkatkan mutu pelayanan dengan meningkatkan komunikasi antara anggota dengan pengurus, transparansi pengurus terhadap anggota koperasi dan pembiayaan terhadap kebutuhan anggota, (3) Menambah dan meningkatkan akses pemasaran koperasi agar pendapatan koperasi menjadi lebih besar, (4) Penyediaan dana kredit yang mudah dan terjangkau bagi anggota koperasi.
Keyword: Cooperatives, Employee Cooperative, Development Strategy, Loyalty

Judul: Infeksi Cacing Jantung Dirofilaria Immitis, Railliet & Henry, 1911 Pada Anjing
Abstrak: Cacing Dirofilaria immitis dewasa yang tinggal dalm ventrikel kanan jantung anjing, sering kali menimbulkan gejala klinis yang cukup berat. Cacing Tersebut menghasilkan mikrofilaria yang selanjutnya berkembang menjadi larva infektif dalam saluran malphigi induk semang entara, yaitu nyamuk dari genus Culex, Aedes dan Anopheles.
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