Judul: Pengaruh Manajemen Kerelasian Pelanggan terhadap Loyalitas Nasabah PT Bank Muamalat Indonesia,Tbk Cabang Bogor
Abstrak: Loyalty is a customer commitment to constantly resubscribe and repurchase a product or service in the future. Every company wants the customer to have high loyalty toward their products, so does PT Bank Muamalat Indonesia (BMI), Tbk Branch Bogor. Loyalty appears because of customer satisfaction and good relationship between the customer and the company. Customer relationship management is needed to mantin a good relationship between the customer and the company. Customer relationship management in BMI is a company approaching to (1) customer identification (IDENT), (2) customer differentiation (DIFFER), (3) interaction to retain (INTER) and (4) technology development (TEKNO). The fourth independent variables, satisfaction (PUAS) and loyalty (LOYAL) as the dependent variables are variables that can not be measured 6 directly, so they are needed to take a few indicators as a measurement. Structural equation modeling is an approach that can be used to solve the problem. The structural equation modeling analysis is needed to see how customer relationship management and customer satisfaction influence customer loyalty. The result shows that the development of technology (TEKNO) is the factor that influences satisfaction (PUAS) and it is effected to customer loyalty (LOYAL).
Keyword: structural equation modelling., loyalty, customer relationship management

Judul: Pengaruh Program Customer Relationship Management Terhadap Loyalitas Pelanggan (Study Kasus pada Bank Konvensional dan Bank Syariah di Kota Bogor)
Abstrak: The number of banks in Indonesia indicates the existence of competition in the banking industry. It can be seen from the percentage growth in customer deposits decreased. Percentage growth decline suggests that the two types of customers in the bank does not always save their money and tendency to move from one to another bank which ultimately lead to disloyal attitude. The existence of competition between the two types of banks in collecting deposits from customers, making the company tried to implement a marketing strategy that can affect customer loyalty to keep the money in the bank. One ofthose strategy is Customer Relationship Management. In This research will describe the influence of CRM programs on customer loyalty at conventional banks and Islamic banks in Bogor. The data processing using Structural Equation Model (SEM) method. Result of this Research indicate not all CRM programs have a significant effect on customer loyalty in conventional banks and Islamic banks. CRM programs that significantly affect customer loyalty in both types of banks i.e Continuity marketing programs and Partnering. The most dominant variable effect on customer loyalty in conventional banks is Continuity Marketing with a value of 0,65. While the Islamic banks are the most influential variables on customer loyalty is Partnering with a value of 0,45
Keyword: Loyalty., SEM, Islamic Banking, CRM, Conventional Banks

Judul: Elektrodeposisi Film Tipis Semikonduktor Cu2ZnSnS4 (CZTS) pada Substrat Kaca ITO
Abstrak: Semiconductor Cu2ZnSnS4 (CZTS) thin film that can be used as absorber layers on solar cell module was made via electrodeposition method. CZTS thin film was electrodeposited on the surface of a silicate glass coated with a thin layer of indium tin oxide (ITO). Deposition process was done using potentiostatic mode at room temperature with a potential of 1.05 V for 30, 45, and 60 minutes, followed with annealing the film at 2 different temperatures, 500 ºC using furnace and 180 ºC using hot plate, both treatments for 45 minutes in N2/H2S atmosphere. The X-ray difractograms were analyzed using Match 2 program and showed that the CZTS thin films had kesterit crystalline structure, with a low percentage of CZTS phase. The thin film also contained secondary phases such as Cu2S, ZnS, and SnS. The obtained CZTS thin films had a thickness between 1.039 and 1.676 μm. Absorption study showed that the band gap energy of CZTS thin films which was annealed using furnace ranged from 1.50 to 1.52 eV, whereas that annealed using the hot plate was not observed. The band gap energy value showed that CZTS thin films can be used as sunlight absorber layers on solar cell. The formation of CZTS crystal film on this investigation was effectively performed using furnace annealing process at a temperature of 500 ºC with deposition time of 45 minutes.
Keyword: Thin film, Electrodeposition, Cu2ZnSnS4