Judul: Analisis Kepuasan Konsumen pada Restoran Bamboo Kitchen, Sukasari, Bogor
Abstrak: The high level of competition in restaurant businesses requires the restaurant owners to sell products which are always oriented to the interests of their consumers. Bamboo Kitchen Restaurant as an emerging family restaurant seeks to provide satisfaction. This study aims to analyze satisfaction of the consumers of Bamboo Kitchen restaurant. The methods used in this study are the Importance Performance Analysis (IPA) and Customer Satisfaction Index (CSI). In this study, the value of the interest rate expected by the consumers is greater than that of the level of performance of the restaurant; therefore, the restaurant needs to improve its performance to match the expectations of its consumers, particularly for attributes whose performance are considerably poor. The value of Customer Satisfaction Index (CSI) of Bamboo Kitchen Restaurant is "highly satisfactory" indicating that the overall performance of these attributes has been able to give satisfaction. However, the restaurant management must maintain its performance which has been successfully carried out.
Keyword: Customer Satisfaction Index, Importance Performance Analysis, consumer satisfaction

Judul: Analisis Kepuasan Konsumen dan Proses Keputusan Pembelian pada Rumah Makan Mang Kabayan Pusat, Cibubur, Depok
Abstrak: As the presence of modernization, trend, and lifestyle which actually focuss on how to spend the weekend to fulfill their daily needs and desires, in one way they do eating out with family, friends, also with business relation. In addition, business of restaurant have strong competition, one of it includes Mang Kabayan. Mang Kabayan is one of sundanese restaurant which located in Cibubur. The purposes of this research are to identified the characteristics of customer to know the steps of purchasing process and the factors which affecting the purchasing decision, and to analysis the level of customer satisfaction, and to consider the implications of marketing mix strategy. Descriptive analysis to know characteristics of customers and purchasing decision process show that cutomers come from different background. Customer Satisfaction Index for determine the level of customer satisfaction. Results indicate that CSI about 81.02 percent shows consumers are very satisfied with Mang Kabayan restaurant’s performance. Importance Performance Analysis measure the level of important and the level performance of attributes which shows result that must be corrected are hospitality and courtesy of the waiter and waitress, also the speed of food preparation. The implications of 7P marketing mix strategy related with the attributes to be corrected are the strategy of people and process which recommended to reach the customer satisfaction in order customer could be loyal to Mang Kabayan Restaurant.
Keyword: restaurant, consumer behavior, index performance analysis, customer satisfaction index

Judul: Pengujian Virus Newcastle Disease Gen VII Isolat Lapang Sebagai Virus Standar Pada Uji Tantang Vaksin
Abstrak: This study was conducted to determine the standard of Newcastle disease virus Gene VII field isolate as a virus challenge to vaccine test. A virus suspension that has previously been tested by HA test then titrated with EID50 using 30 Specific Pathogen Free (SPF) of 10 day old chicken embryonated eggs. In addition, chicken lethal dose50 (CLD50) test were used to determine the virus titer that could cause 50% death of the chicken population. The CLD50 test was used 25 day-old-chickens (DOC) divided into 5 groups. The virus was diluted from 10-1 to 10-8. The 104 to 10-8 dilution of NDV was infected to every group of chicken via eyedrop and intranasal with 0.1 ml/chicken dosage. Haemagglutination test showed that the allantoic fluid were contain high titers of NDV is 512 HAU. The infective NDV that had been titrated by EID50 test showed the virus titers is 109 EID50/0.1 ml or 1010 EID50/ml and the virus titers of CLD50 test e.i 106.48 CLD50/0.1 ml or 107.48 CLD50/ml. These results can be concluded that the NDV Gene VII field isolates were most appropriate to be used as a standard virus to vaccine test
Keyword: Newcastle Disease Virus Gene VII, HA tes, EID50 test, CLD50 test