Judul: Respons Instansi terhadap Program Kiwari RRI Bogor dalam Pelayanan Publik (Studi Kasus: Rumah Sakit PMI dan PT TASPEN Bogor)
Abstrak: The RRI Bogor Kiwari’s program besides has a role to increase the quality of public service which helped by dependent instances like The Indonesian Red Cross Hospital and PT TASPEN in Bogor also has other role to provide public service to fulfill the listener’s needs that effected the listener’s satisfaction to the instances worthiness services through Bogor Kiwari’s programme as a place to keep and tell the society’s sights. The aims of this research are: (1) to analyze the instances’s responses to the Kiwari RRI Bogor’s programme of public services in Bogor, (2) to analyze the actions of professional instances services in Bogor, (3) to analyze the models of professional instances services to public in Bogor. The data were taken and collected on January until February 2010. This research was used constructivist paradigm. The research subjects and key informans are the leaders and staffs of The Indonesian Red Cross Hospital and PT TASPEN in Bogor that became a messenger as speakers in Bogor Kiwari’s talk show programme and also RRI Bogor’s staff who concerned about Bogor Kiwari’s programme. The data were taken by using technique of data collection through: document study, observation, in depth interview and FGD. The results of this research were: (1) Bogor Kiwari’s programme got enough satisfaction responses from The Indonesian Red Cross Hospital and PT TASPEN in Bogor, (2) The Indonesian Red Cross Hospital and PT TASPEN in Bogor when done the actions had three aspects, namely: (a) quality of service, (b) efficiency and appropriate actions, (c) employee rationalisation, (3) The services strategies that done by The Indonesian Red Cross Hospital and PT TASPEN in Bogor were quick and exact service to overcome public’s sights, had coordination with government, given the satisfy facilitations.
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Judul: The Level of Listener Satisfaction in the Broadcast Services of Programa 1 RRI Bogor
Abstrak: Radio sebagai media massa konvensional perlu beradaptasi terhadap perkembangan zaman agar mampu bersaing dengan media baru demi terus menjaga eksistensinya. Stasiun radio sebagai penyedia layanan bertanggung jawab untuk senantiasa menyempurnakan kualitas siarannya agar mampu memenuhi pelayanan yang diharapkan pendengar. Tujuan dari penelitian ini untuk menganalisis kualitas layanan siaran yang penting bagi Pro 1 RRI Bogor sehingga dihasilkan strategi yang tepat untuk meningkatkan kepuasan pendengar. Penelitian ini merupakan penelitian deskriptif menggunakan pendekatan kuantitatif dengan menyebarkan kuesioner online kepada 45 responden serta didukung oleh data kualitatif melalui wawancara mendalam terhadap informan. Teknik pemilihan sampel yang digunakan adalah snowball sampling. Hasil penelitian menunjukkan kualitas layanan siaran yang diberikan Pro 1 RRI Bogor sesuai dengan harapan pendengar. Tingkat kepuasan pendengar berdasarkan perhitungan Customer Satisfaction Index bernilai 86,44 persen yakni bermakna Sangat Puas. Strategi peningkatan kualitas siaran dirumuskan dengan memprioritaskan atribut layanan yang berada pada Kuadran I dalam matriks Importance-Performance Analysis yaitu (1) penyelenggaraan acara off-air, (2) segmen interaktif, dan (3) segmen hiburan., Radio as a conventional mass media needs to adapt to the evolving times to compete with new media and maintain its existence. Radio stations as service providers are responsible for continually improving their broadcast quality to meet listener expectations. This study aims to analyze the broadcast service quality crucial to Pro 1 RRI Bogor and develop appropriate strategies to enhance listener satisfaction. This descriptive research employs a quantitative approach by distributing online questionnaires to 45 respondents supported by qualitative data from in-depth interviews with informants. The sampling technique used is snowball sampling. The results show that the broadcast service quality of Pro 1 RRI Bogor meets listener expectations. The listener satisfaction level based on the Customer Satisfaction Index is 86,44 percent, indicating Very Satisfied. Strategies for improving broadcast quality are formulated by prioritizing service attributes in Quadrant I of the Importance-Performance Analysis matrix, namely (1) off-air events, (2) interactive segments, and (3) entertainment segments.
Keyword: broadcast service quality, listener satisfaction, CSI, konstipasi

Judul: Embriogenesis ikan buta (Astyanax fasciatus)
Abstrak: Ikan buta Astyanax fasciatus adalah spesies ikan unik dari famili Characidae yang menempati perairan dalam gua di Wilayah La Cueva Chica-San Luis Potasi-Mexico. Ikan ini memiliki mata yang tereduksi (Blind Cavefish) dan warna kulit merah muda, pucat serta mengkilap.
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