Judul: The Influence of Customer Relationship Management on the Satisfaction and Loyalty of Tourists at Wana Wisata Red Island Banyuwangi
Abstrak: Wana wisata Pulau Merah Banyuwangi memiliki potensi dan daya tarik yang mendatangkan dampak positif sosial dan ekonomi bagi masyarakat sekitarnya. Potensi ini perlu pengembangan agar tetap dapat mendatangkan wisatawan di tengah tingginya persaingan antar industri pariwisata. Salah satu cara yang dapat dilakukan adalah menerapkan customer relationship management. Penelitian ini bertujuan untuk menganalisis pengaruh customer relationship management terhadap kepuasan dan loyalitas wisatawan serta menganalisis pengaruh kepuasan wisatawan terhadap loyalitas wisatawan. Metode penelitian adalah PLS SEM dengan pengumpulan data primer berupa kuesioner dan wawancara serta data sekunder dari pihak KPH Banyuwangi Selatan. Responden diperoleh secara accidental sampling sebanyak 218 responden. Hasil penelitian menunjukkan bahwa customer relationship management berpengaruh nyata terhadap kepuasan wisatawan. Semakin baik penerapan customer relationship management maka semakin tinggi tingkat kepuasan wisatawan. Kepuasan wisatawan berpengaruh nyata terhadap loyalitas wisatawan. Apabila tingkat kepuasan wisatawan tinggi, maka tingkat loyalitas wisatawan juga tinggi. Customer relationship management tidak berpengaruh nyata terhadap loyalitas wisatawan, namun berpengaruh secara tidak langsung melalui kepuasan wisatawan sebagai mediator. Peningkatan kualitas customer relationship management secara tidak langsung akan berpengaruh terhadap meningkatnya loyalitas wisatawan., Wana Wisata Red Island of Banyuwangi has the potential and attraction that has a positive social and economic impact on the surrounding community. This potential needs to be developed so that it can still bring the tourists in the midst of high competition between the tourism industry. One way that can be done is to implement customer relationship management. This study aims to analyze the effect of customer relationship management on tourist satisfaction and loyalty and analyze the effect of tourist satisfaction on tourist loyalty. The research method is PLS SEM with primary data collection in the form of questionnaires and interviews as well as secondary data from the KPH Banyuwangi Selatan. Respondents obtained by accidental sampling as many as 218 respondents. The results showed that customer relationship management had a significant effect on tourist satisfaction. The better the implementation of customer relationship management, the higher the level of tourist satisfaction. Tourist satisfaction has a significant effect on tourist loyalty. If the level of tourist satisfaction is high, the level of tourist loyalty is also high. Customer relationship management has no significant effect on tourist loyalty, but has an indirect effect through tourist satisfaction as a mediator. Improving the quality of customer relationship management will indirectly affect the increase in tourist loyalty.
Keyword: Customer Relationship Management,, Loyalty, PLS SEM, Satisfaction, Tourist

Judul: Analisis Perubahan Sosial Budaya Masyarakat (Kasus: Pengembangan Wisata Pulau Merah, Desa Sumberagung, Kecamatan Pesanggaran, Kabupaten Banyuwangi).
Abstrak: Pengembangan pariwisata yang telah dilakukan baik oleh pemerintah maupun swasta berpotensi meningkatkan jumlah wisatawan.Interaksi antara masyarakat dengan wisatawan berpotensi mengubah struktur kemasyarakatan serta nilai-nilai budaya yang telah ada di daerah wisata tersebut. Dalam kondisi masyarakat yang terbuka, wisatawan dapat menimbulkan perubahan-perubahan pada pola perilaku sosial, nilai-nilai, serta norma sosial di dalam masyarakat setempat secara perlahan maupun secara cepat. Tujuan dari penelitian ini adalah untuk menganalisis perubahan struktur, nilai-nilai budaya dan tingkat kesejahteraan masyarakat sekitar Kawasan Wisata Pulau Merah. Pengumpulan data kepada 40 responden dilakukan dengan metode penelitian kuantitatif melalui kuesioner didukung dengan data kualitatif. Data yang diperoleh menggunakan kuesioner diolah menggunakan SPSS 16.0 dengan teknik analisis paired sample t-test. Hasil penelitian menunjukkan bahwa pengembangan kawasan wisata mempengaruhi struktur, nilai-nilai budaya dan tingkat kesejahteraan masyarakat Pulau Merah.
Keyword: perubahan struktur, perubahan kultural, pulau merah

Judul: Elektrodeposisi Film Tipis Semikonduktor Cu2ZnSnS4 (CZTS) pada Substrat Kaca ITO
Abstrak: Semiconductor Cu2ZnSnS4 (CZTS) thin film that can be used as absorber layers on solar cell module was made via electrodeposition method. CZTS thin film was electrodeposited on the surface of a silicate glass coated with a thin layer of indium tin oxide (ITO). Deposition process was done using potentiostatic mode at room temperature with a potential of 1.05 V for 30, 45, and 60 minutes, followed with annealing the film at 2 different temperatures, 500 ºC using furnace and 180 ºC using hot plate, both treatments for 45 minutes in N2/H2S atmosphere. The X-ray difractograms were analyzed using Match 2 program and showed that the CZTS thin films had kesterit crystalline structure, with a low percentage of CZTS phase. The thin film also contained secondary phases such as Cu2S, ZnS, and SnS. The obtained CZTS thin films had a thickness between 1.039 and 1.676 μm. Absorption study showed that the band gap energy of CZTS thin films which was annealed using furnace ranged from 1.50 to 1.52 eV, whereas that annealed using the hot plate was not observed. The band gap energy value showed that CZTS thin films can be used as sunlight absorber layers on solar cell. The formation of CZTS crystal film on this investigation was effectively performed using furnace annealing process at a temperature of 500 ºC with deposition time of 45 minutes.
Keyword: Thin film, Electrodeposition, Cu2ZnSnS4