Judul: Penerapan Electronic Customer Relationship Management(E-CRM) pada Aplikasi E-Commerce (Studi Kasus Toko Buku Online)
Abstrak: This study was conducted to analyze the implementation of Electronic Customer Relationship Management (E-CRM) towards existing e-commerce bookstore and analyze how to implement E-CRM to the e-commerce bookstore that will be developed. This study uses a method based on E-CRM with phases: acquire, enhance, and retain. Based on the analysis, 8 information requirements during the acquirephase, 5 information requirements during the enhancephase, and 3 information requirements during the retain phase. An existing e-commerce bookstore has not fully implemented information requirements based on E-CRM. A prototype of e-commerce applications that implement e-CRM method was further developed and the functions are tested using black box testing methods.
Keyword: Black Box Testing, Online Bookstore, E-Commerce, Electronic Customer Relationship Management, E-CRM

Judul: Pembangunan Sistem E-Commerce Menggunakan Payment Gateway PayPal dengan Pendekatan eCRM dan Pengujian Usability (Studi Kasus: PT. Ekko Hejo)
Abstrak: PT. Ekko Hejo is an agro-manufacturing company that processes coconut coir and jute for land improvements. The small number of overseas customers has triggered PT. Ekko Hejo to expand their overseas markets using the e-commerce. E-commerce has been previously developed, but the feature of safe online payments has not been implemented. E-commerce system for similar products has been used in Indonesia, namely Rumah Sabut, but only in the form of web blog where the ordering was made via e-mail, telephone, and fax. This research aimed to build an e-commerce with secure online payment using PayPal payment gateway to increase the user‟s trust. The system was built by considering three aspects of eCRM approach, namely the pre-purchase, at-purchase, post-purchase, as well as the usability testing of the four types of users, namely browsers, evaluators, transactor, and customer. This system was constructed with a prototyping development method. The results indicated that an e-commerce system with secure online payment through PayPal payment gateway has been successfully built so that the user‟s trust increased. However, the three aspects of the eCRM have not been fulfilled optimally. Nevertheless, the system has been successful in achieving the usability of e-commerce in Indonesia with a value of above 80%.
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Judul: Infeksi Virus Parainfluenza Pada Anjing
Abstrak: Virus parainfluenza anjing termasuk famili Paramyxoviridae, berbentuk pleomorf dengan ukuran bervariasi (bergaris tengah antara 100-500 nm), berpembungkus peka ether, berisi genom RNA dan secara serologis mempunyai kesamaan dengan virus SV-5 kera; dikenak sebagai salah satu kausa penting dari sindrom "kennel cough". Infeksinya dapat mengenai anjing semua umur yang belum pernah terinfeksi atau mendapatkan vaksinasi mengakibatkan gejala klinis ringan yang terbatas pada traktus respirasi atu infeksi yang secara klinis tidak memperlihatkan gejala nyata. Gejala klinis yang nampak setelah masa inkubasi (1-5 hari) terlewati berupa batuk yang tidak berat selama beberapa hari, berbagai tingkat tonsilitis dan pharyngitis dan kadang-kadang ditemukan kenaikan temperatur rektal antara 1-2 derajat C dari temperatur normal rat-rata. Anjing terinfeksi mengandung virus pada traktus respirasi bagian atas dan bawah serta limfonoduli sampai hari ke 9 setelah infeksi. Penyebaran virus antar anjing terjadi secara aerogen.
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