Judul: Customer Switching Behavior Analysis On Courier Service Users at E-Marketplace
Abstrak: Jasa kurir pada e-marketplace mengalami pertumbuhan yang signifikan, sehingga persaingannya semakin ketat. Tujuan dari penelitian ini adalah menganalisis posisi persaingan dan pangsa pasar penyedia jasa kurir pada e-marketplace akibat adanya perpindahan pengguna, menganalisis atribut kinerja layanan jasa kurir pada e-marketplace berdasarkan tingkat kepuasan pengguna dan tingkat fungsionalitas atribut kinerja, serta menganalisis faktor yang mempengaruhi terjadinya perpindahan pengguna. Penelitian ini menggunakan data primer dan data sekunder. Data diolah menggunakan analisis deskriptif, analisis rantai markov, dan analisis model kano dengan bantuan software SPSS, Ms. Excel, dan POM QM. Hasil penelitian ini menunjukkan bahwa jasa kurir yang menempati posisi persaingan teratas sebelum dan sesudah adanya perpindahan adalah J&T namun dengan pangsa pasar yang menurun. Faktor penyebab push effect didominasi oleh tidak terpenuhinya atribut must-be, penyebab pull effect didominasi oleh meningkatnya kinerja pada atribut one-dimensional dan attractive, dan penyebab mooring effect didominasi oleh peningkatan kinerja atribut one-dimensional dan terpenuhinya atribut must-be., Courier services on e-marketplaces have significant growth, so the competition getting higher. The purpose of this study is to analyze the competitive position and market share of courier service provider on the e-marketplace due to user switching, analyze the performance attributes of courier services on the e-marketplace based on the level of user satisfaction and the level of functionality, and analyze factors that affect to the switching of users. This study used primary data and secondary data. The data were processed used descriptive analysis, markov chain analysis, and kano model analysis with the help of SPSS software, Ms. Excel, and POM QM. The results of this study indicate that the courier service that occupies the top competitive position before and after the switching user is J&T but with a declining market share. The cause of the push effect is dominated by the unfulfilled must-be attributes, the cause of the pull effect is dominated by increased performance on the one-dimensional and attractive attributes, and the cause of the mooring effect is dominated by the increased performance of the one-dimensional attributes and the fulfillment of the must-be attributes.
Keyword: courier service, kano model, markov chain analysis, push pull mooring effect

Judul: Factor Analysis Which Affecting Consumer Decisions to Choose E-marketplace Logistics Courier Services in the New Normal Era
Abstrak: Sektor jasa kurir mengalami pertumbuhan secara signifikan seiring dengan peningkatan tren belanja online akibat terbatasnya mobilitas masyarakat karena diterapkannya kebijakan Pembatasan Sosial Berskala Besar yang dikeluarkan oleh pemerintah. Pelaku bisnis jasa kurir logistik harus mengidentifikasi perilaku konsumen sehingga dapat menyediakan layanan pengiriman barang yang mampu menjawab kebutuhan konsumen. Tujuan pada penelitian ini adalah mengetahui karakteristik responden serta menganalisis faktor-faktor yang memengaruhi keputusan konsumen memilih jasa kurir e-marketplace logistik pada era new normal. Penelitian ini menggunakan data primer yang diperoleh melalui kuesioner kemudian diolah menggunakan analisis deskriptif dan analisis faktor menggunakan program SPSS. Hasil penelitian ini menunjukkan bahwa terdapat 14 faktor baru yang terbentuk yaitu (1) komunikasi dan pelayanan, (2) daya saing, (3) pengalaman dan pembelajaran, (4) pengaruh harga, (5) pengaruh lingkungan, (6) perbedaan individu, (7) variasi dan informasi, (8) fasilitas layanan, (9) rekomendasi, (10) demografi, (11) physical evidence, (12) branding, (13) ketersediaan jasa, dan (14) operasional., The courier service sector is experiencing significant growth due to the increasing of online shopping trend caused by the public limitation mobility to implement the Large-Scale Social Restrictions policy issued by the government. Logistics courier services should identify consumer behavior so that they can provide goods delivery services that are able to answer consumer needs. The purpose of this study is to determine the characteristics of respondents and analyze the factors that affecting consumer decisions to choose e-marketplace logistics courier services in the new normal era. This study contained primary data obtained through questionnaires and then processed using descriptive and factor analysis using the SPSS program. The results indicate that there are 14 new factors formed, (1) communication and service, (2) competitiveness, (3) experience and learning, (4) the effect of price, (5) environmental influence, (6) individual differences, (7) variety and information, (8) service facilities, (9) recommendations, (10) demographics, (11) physical evidence, (12) branding, (13) service availability, and (14) operational.
Keyword: Factor Analysis, Courier Services, E-marketplace, Logistics

Judul: Hydrothermal Synthesis of Biphasic Calcium Posphate
Abstrak: Biphasio calsium phosphate (BCP), which was a mixture of hydroxypatite (HA) and tricalcium phosphate (TCP), was synthesized by hydrothermal method followed by sintering process. Hydroxyapatite was produced by using natural calcium source CaO from hen's eggshell and (NH4)2HPO4 as phosphate souce, other hydroxyapatite sample was produce by using synthetic calcium source Ca(OH) and H3PO4 as phosphate source.
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