Judul: E-Government: Strategi E-CRM pada Sistem Perizinan Usaha Industri Online (Studi Kasus: Perizinan Kabupaten Bogor)
Abstrak: E-government is a government service for customers used ICT especially the internet. One form of public services is licensing service. Licensing service is still offline where applicants visit a licensing agency office to register and to apply for a business license. In previous research, (Barokah dan Nurhadryani 2013) developed Izin Usaha Industri (IUI) system with online system web base and SMS gateway. This research aims to evaluate IUI system with the electronic Customer Relationship Management (e-CRM) concept. The system was built by considering three aspects of e- CRM approach namely (1) pre-purchase, (2) at-purchase, (3) post-purchase. In addition, we evaluate the systems quality by observing Software Usability Measurement Inventory (SUMI). The evaluation IUI result shows that the system achieves a score of 60.42 with recommendation of IUI improvement such as element loyalty programme, search capabilites, promotions and after sale service. Thus, the IUI is improved to become the SiIstri (Sistem Izin Usaha Industri). The evaluation results show that the system achieves a score 86.92. This suggests that implementing e-CRM to online services can improve quality
Keyword: Bogor Agricultural University (IPB), SUMI., licensity service, e-government, e-CRM

Judul: Pelayanan Publik Online: Sistem Online dan SMS Gateway pada Pelayanan Izin Usaha Industri
Abstrak: E-government is the use of Information, Communication, and Technology (ICT) by government in public services. One form of public services is licensing service. In Indonesia, e-government in licensing services at the district/city has not been implemented optimally. The number of licensing agency districts/cities in Indonesia which operates a website is 133 out of 508 districts/cities (26%). In Bogor Regency, e-government, in particular industrial business license is still in the preparatory stage where the website is only used for the delivery of information. Licensing service is still conventional where the applicants must visit licensing agency office to register and apply for a business license and takes 10 working days to produce. This paper explains that the use of information systems are expected to improve the service industrial business license with online system and SMS gateway. The applicant can apply for an industrial business license anytime and anywhere as long as they have Internet access. The files are uploaded and entered into a validation process, technical verification process, processing, and information process. Applicant can check the status of the permit application through SMS gateway service. Online service system is also expected to improve efficiency in the industrial business license service.
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Judul: Posisi Filogenetik Kura-Kura Carettochelys Insculpta  (Reptillia: Testudinata)
Abstrak: Carettochelys insculpta is an endemic freshwater turtle of southern Papua and northern Australia. Phylogenetic position of this turtle is remain unresolved until now. Most of the research conducted show close relationships of C. insculpta and members of Trionychidae family. However, some of the research show distance between C. insculpta and members of Trionychidae family. This research is conducted to analyze phylogenetic relationship between C. insculpta and other members of Testudinata using 12S rRNA, 16S rRNA, and both gene as markers. DNA samples were obtained from three different organisms of C. insculpta. Two species used as outgroups were Alligator mississippiensis and Iguana iguana. Phylogenetic analysis was carried out using Neighbor-Joining method with Felsenstein 1981 (F81) modeltest. A polytomy tree of Testudinata was produced by using 12S rRNA gene. However, analysis using 16S rRNA and both genes as markers confirmed that C. insculpta was located between the Chelonidae and the Trionychidae family.
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