Judul: Analisis Tingkat Kepuasan Konsumen di Restoran Momomilk Bogor
Abstrak: Momomilk Restaurant is one of restaurants that serves unique food and beverage, for example milk with variant flavours. Along with the business development, Momomilk Restaurants faces several which are fluktuative income and customer complaint. To overcome these obstacles, it is necessary to do a research aimed to analyze the characteristics of consumers, purchase decision process and the level of customer satisfaction with Momomilk products attributes. Descriptive analysis is used to determine the characteristics of the consumer and the consumer buying decision process. IPA to measure urgency and satisfaction level toward attributes performance, and CSI to determine satisfaction level. Based on the research, it results CSI was 67 percent which means Momomilk respondents are satisfied with the services but should be improved in order to achieve maximum satisfaction. For IPA results, it still requires improvement especially in main priority which is beverage price and waiter performance. The research resulted strategy recomendation to decrease beverage price by decreasing beverage portion which is considered to be too much and to improve waiter performance.
Keyword: Momomilk Restaurant, Customer Satisfaction, IPA, CSI

Judul: Analisis Tingkat Kepuasan Konsumen di Restoran Momomilk Bogor
Abstrak: Restoran Momomilk merupakan salah satu restoran yang menyajikan menu minuman dan makanan yang unik, salah satunya susu dengan berbagai varian rasa. Seiring perkembangan usahanya, Restoran Momomilk menghadapi beberapa kendala yaitu penerimaan yang berfluktuatif dan keluhan konsumen. Untuk mengatasi kendala tersebut perlu dilakukan penelitian yang bertujuan mengkaji karakteristik konsumen, proses keputusan pembelian dan tingkat kepuasan konsumen terhadap atribut Momomilk. Penelitian ini menggunakan metode analisis deskriptif untuk mengetahui karakteristik dan proses keputusan pembelian konsumen, Importance Performance Analysis (IPA) untuk mengukur tingkat kepentingan dan kepuasan terhadap kinerja atribut dan Customer Satisfaction Index (CSI) untuk menentukan tingkat kepuasan secara menyeluruh. Berdasarkan hasil penelitian didapatkan bahwa CSI 67 persen yang berarti responden sudah merasa puas namun perlu ditingkatkan lagi untuk mencapai kepuasan maksimum. Untuk hasil IPA masih membutuhkan perbaikan khususnya prioritas utama yaitu harga minuman dan kesigapan pramusaji. Penelitian ini menghasilkan rekomendasi strategi untuk mengurangi harga minuman dengan mengurangi porsi yang dianggap berlebihan dan memperbaiki kinerja pramusaji.
Keyword: CSI, IPA, Customer Satisfaction, Momomilk Restaurant

Judul: Pembuatan Film Tipis Cu2ZnSnS4 sebagai Lapisan Penyerap Cahaya pada Sel Surya Menggunakan Metode Elektrodeposisi
Abstrak: Thin film of Cu2ZnSnS4 (CZTS) is an alternative semiconductor used as light absorber layer on solar cell. CZTS can replace silicon that commonly used as commercial semiconductor. The advantage of using CZTS as absorber layer is due to the abundance of its chemical composer on earth, and its high value of absorption coefficient. The absorber layer was made by using electrodeposition method on ITO glass substrates. The films were deposited at room temperature using potentiostatic mode with a potential of –1.05 V for 30, 45, and 60 minutes. After that, the films were annealed at two different temperatures, 180 ºC and 500 °C, for 45 minutes in N2/H2S atmosphere. Based on X-ray diffraction analysis, the polycrystalline thin film obtained fall into kesterite crystal phase. This type of crystal was obtained when the CZTS was annealed at 500 °C in H2S/N2 atmosphere. The value of optical band gap energy for the CZTS thin film was 2.2 eV with the film thickness about 1.228–6.366 μm. The sample of CZTS with electrodeposition time of 45 minutes and annealing temperature of 500 °C showed the best result and in conformity with absorber layers criteria for solar cells.
Keyword: semiconductor, ITO glass, CZTS thin film, electrodeposition