Judul: Pengaruh pengetahuan dan kesadaran terhadap niat Komplain pada barang dan jasa
Abstrak: Niat komplain merupakan tindakan berupa keluhan yang akan dilakukan oleh konsumen ketika barang dan jasa yang digunakan tidak sesuai dengan harapan. Keluhan yang akan disampaikan oleh konsumen sangat ditentukan oleh pengetahuan dan kesadaran akan hak dan kewajiban konsumen yang dimiliki. Tujuan penelitian ini adalah menganalisis pengaruh pengetahuan dan kesadaran terhadap niat komplain pada barang dan jasa. Disain penelitian ini menggunakan cross sectional study dengan metode survei yang dilakukan di Kelurahan Paledang, Kecamatan Bogor Tengah, Kota Bogor. Penelitian ini melibatkan 90 contoh, yang dipilih dengan menggunakan teknik purposif. Hasil penelitian menunjukkan hanya tiga jenis barang yang bermasalah setelah dibeli yaitu, gadget, fashion (pakaian, kosmetik, sepatu atau sandal), dan kendaran (mobil, motor, dan sepeda) memiliki hubungan yang signifikan untuk responden berniat melakukan komplain. Tingkat pengetahuan objektif dan kesadaran hak dan kewajiban tergolong tinggi sedangkan pengetahuan objektif tentang komplain, pengetahuan subjektif hak dan kewajiban serta komplain tergolong sedang. Hasil penelitian menunjukkan pengetahuan tidak memengaruhi niat komplain, tetapi kesadaran memengaruhi niat komplain. Selain itu, faktor yang memengaruhi niat komplain pada barang dan jasa adalah akses infomasi, dan ketidakpuasan konsumen., Complaint intentions is the action in the form of complaint that will be carried out by the consumer when the goods and services that are used are not in line with expectations. Complaints that will be submitted by the consumers is determined by the knowledge and awareness of the rights and obligations of consumers owned. The purpose of this research was to analyze the influence of knowledge and awareness toward complaint intentions on goods and services. The design of the research was used a cross-sectional study with a survey methods on Paledang Village, District of Central Bogor, Bogor. The research involved 90 samples, which were selected by using purposive technique. The results showed that only three types of problemtic goods after purchasing (gadgets, fashion (clothes, cosmetics, shoes or sandals), and the vehicle) have a significant relationship with complaint intentions of respondent. The level of objective knowledge and awareness of rights and obligations are classified high, whereas the objective knowledge about the complaints, subjective knowledge about the rights, obligations and complaints are classified moderate. The results showed that knowledge didn’t affect the intention of complain, but awareness affected the intention of complain. Moreover, factors that influenced the complaint intentions on goods and services were the amount of information access, and consumer’s dissatisfaction.
Keyword: hak dan kewajiban konsumen, kesadaran, niat komplain, dan pengetahuan

Judul: Pengaruh keterlibatan penggunaan produk, pengalaman ketidakpuasan dan akses informasi terhadap niat komplain  pengguna listrik
Abstrak: Adanya ketidakpuasan terhadap pelayanan listrik dapat memunculkan niat komplain dalam diri konsumen. Tujuan penelitian ini adalah untuk mengetahui pengaruh keterlibatan penggunaan produk, pengalaman ketidakpuasan dan akses informasi terhadap niat komplain terkait penggunaan listrik. Desain penelitian ini adalah cross sectional study dengan lokasi penelitian di Kelurahan Ciparigi, Kecamatan Bogor Utara. Contoh dalam penelitian ini sebanyak 120 orang yang terdiri atas suami atau istri yang mengambil keputusan untuk melakukan komplain ketika ada permasalahan terkait listrik dan sering berinteraksi dengan karyawan PLN. Pengambilan data dilakukan dengan wawancara menggunakan alat bantu kuesioner. Hasil penelitian menunjukkan bahwa faktor yang memengaruhi niat komplain adalah keterlibatan penggunaan produk, jumlah sumber informasi untuk komplain pada PLN dan status pekerjaan. Faktor yang tidak memengaruhi niat komplain adalah usia, lama pendidikan, pendapatan keluarga, pengalaman ketidakpuasan dan jumlah sumber informasi hak dan kewajiban konsumen., Dissatisfaction toward electrical service will trigger complain intention within a consumer. This research was aimed to analyze the effects of involvement product usage, dissatisfied experience and information accesess on complaining intention. This study used cross sectional design that held in Sub-district Ciparigi, District North Bogor. The samples in this research were 120 persons whether husband or wife who takes decision on complaining related to electricity and the people who are frequently interactive with PLN officer. The data was obtained by using questionaired interview. The result showed that the involvement product usage, the number of information access related to complaint and occupational status were positively significant influence on complaint intention. There were several factors did not influence on complaint intention, such as age, education length, family income, dissatisfied experiences and number of information resources related to consumer right and obligation.
Keyword: akses informasi, hak dan kewajiban konsumen, keterlibatan penggunaan produk, niat komplain, pengalaman ketidakpuasan

Judul: Posisi Filogenetik Kura-Kura Carettochelys Insculpta  (Reptillia: Testudinata)
Abstrak: Carettochelys insculpta is an endemic freshwater turtle of southern Papua and northern Australia. Phylogenetic position of this turtle is remain unresolved until now. Most of the research conducted show close relationships of C. insculpta and members of Trionychidae family. However, some of the research show distance between C. insculpta and members of Trionychidae family. This research is conducted to analyze phylogenetic relationship between C. insculpta and other members of Testudinata using 12S rRNA, 16S rRNA, and both gene as markers. DNA samples were obtained from three different organisms of C. insculpta. Two species used as outgroups were Alligator mississippiensis and Iguana iguana. Phylogenetic analysis was carried out using Neighbor-Joining method with Felsenstein 1981 (F81) modeltest. A polytomy tree of Testudinata was produced by using 12S rRNA gene. However, analysis using 16S rRNA and both genes as markers confirmed that C. insculpta was located between the Chelonidae and the Trionychidae family.
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