Judul: Determinant of BPJS Ketenagakerjaan Payment Premiums (Case Study of Employment BPJS Branch Offices in Tangerang City)
Abstrak: Kelancaran pembayaran iuran BPJS Ketenagakerjaan sangat bergantung pada iuran wajib peserta yaitu kepatuhan perusahaan/pengusaha dalam membayar iuran setiap bulan. Memiliki keuangan yang sehat dapat meningkatkan pelayanan dan proses bisnis di BPJS Ketenagakerjaan yang terlihat dari penambahan kepesertaan, peningkatan penerimaan iuran dan penurunan tunggakan iuran. Kajian mengenai faktor-faktor yang mempengaruhi kelancaran pembayaran iuran di BPJS Ketenagakerjaan masih sangat jarang diteliti, sehingga perlu dilakukan penelitian untuk keperluan tersebut, terutama saat pandemi Covid-19 melanda dan melakukan penelitian lebih lanjut terhadap kinerja kantor cabang. Riset dilakukan di kantor cabang BPJS Ketenagakerjaan Batuceper Tangerang terhadap 3.564 perusahaan binaan dengan menggunakan data tahun 2021. Dengan menggunakan metode logit, variabel yang diteliti adalah demografi perusahaan, sosial ekonomi, masalah keamanan, kemudahan pelayanan dan pemerintah serta penegakan kebijakan. Hasil yang diperoleh adalah jumlah tenaga kerja, skala jaminan resiko kecelakaan kerja, aset dan omset perusahaan, besaran iuran, dan kemudahan layanan seperti SIPP Online dan JMO Mobile, serta jumlah klaim untuk saldo jaminan hari tua merupakan faktor variabel yang secara signifikan mempengaruhi kelancaran pembayaran premi iuran. Oleh karena itu, untuk mengurangi tunggakan iuran, BPJS Ketenagakerjaan harus memperbanyak saluran pembayaran, memberikan informasi melalui media, menagih tunggakan iuran melalui SMS dan telepon atau bekerja sama dengan pemerintah daerah dalam hal penegakan hukum dan kunjungan langsung bersama., The smooth payment of BPJS Ketenagakerjaan premiums is very dependent on the obligatory contributions of participants, namely the compliance of companies/employers in paying contributions every month. Having healthy finances can improve services and business processes at Employment BPJS which can be seen from the addition of membership, increased receipt of contributions and reduced contribution arrears. Studies on the factors that influence the smooth payment of contributions at Employment BPJS are still very rarely researched, so it is necessary to conduct research for this purpose, especially when the Covid-19 pandemic hit and carry out further research on the performance of branch offices. The research was conducted at the Tangerang Batuceper BPJS Ketenagakerjaan branch office of 3,564 assisted companies using 2021 data. Using the logit method, the economic variables studied were company demographics, socio-economics, safety issues, ease of service and government and policy enforcement. The results obtained are that the number of workers, the risk of work accident security scale, company assets and turnover, the amount of contributions, and the convenience of services such as SIPP Online and JMO Mobile, as well as the number of claims for old age security balances are variable factors that significantly affect the smoothness of payment of contribution premiums. Therefore, in order to reduce arrears in contributions, Employment BPJS must increase payment channels, provide information through the media, collect arrears of contributions via SMS and telephone or cooperate with the local government in terms of law enforcement and joint direct visit.
Keyword: payment, employee contributions, participant insurance, BPJS Ketenagakerjaan