Judul: Analisis sistem antrian pada proses penyelesaian klaim di PT Taspen (Persero) Kantor Cabang Bogor
Abstrak: PT Taspen (Persero) Kantor Cabang (KC) Bogor merupakan badan usaha yang bergerak dalam bidang pelayanan publik. Ketidaksesuaikan antara petugas penyelesaian klaim dengan jumlah klaim menimbulkan fenomena antrian. Tujuan diadakannya penelitian ini 1) Menganalisis kinerja sistem antrian yang digunakan di PT Taspen (Persero) KC Bogor. 2) Menganalisis usulan model antrian yang dapat dikembangkan. 3) Menganalisis biaya antrian yang optimal dari model antrian yang dikembangkan. Pengumpulan data dilakukan melalui purposive sampling dengan mengukur kecepatan kedatangan peserta dan waktu pelayanan petugas dengan menggunakan stopwatch melalui proses pengamatan secara langsung. Pengambilan data kecepatan kedatangan peserta dilakukan setiap hari Senin-Jumat pada periode sibuk pukul 07.45 sampai dengan 11.00 WIB. Pengolahan dan analisis data dilakukan dengan bantuan program Waiting Line QM for Windows 2 dan Queuing System Simulation (QSS).
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Judul: Analisis Faktor-Faktor Kualitas Pelayanan yang Dipentingkan Pelanggan PT Taspen (Persero) Kantor Cabang Bogor
Abstrak: This thesis analyzes the factors that necessitated by customers of PT Taspen (Persero) Branch Bogor. Method of analysis used is descriptive analysis and factor analysis. Data processing is using Microsoft Office Excel 2007 and IBM SPSS Statistics 20. Based on the analysis of overall data, customers of PT Taspen (Persero) Branch Bogor with the male gender by 58 percent, with an age range of 51-60 years by 47 percent, and the marital status of the respondents are married by 56 percent. Pension type were pensioners alone by 57 percent, with the background work as a staff by 48 percent, and the last education of the respondents are senior high school by 32 percent. A total of five factors formed in this analysis, 28 of the attributes are entirely valid to qualify the factor analysis. Factors necessitated by customers of PT Taspen (Persero) Branch Bogor arranged in order of the greatest eigenvalues is services factor (10,587), assurance and empathy factor (2,911), tangibles factor (2,086), process factor (1,502), and empathy factor (1,264).
Keyword: service quality., factor analysis, customer satisfaction

Judul: Bakteri dan Cacing Parasitik pada Hati dan Saluran Pencernaan Ikan Belut (Monopterus albus
Abstrak: This study aims to identified the bacterial and parasitic worms in the liver and gastrointestinal tract of eels. The identification of isolated bacteria was done by using Gram staining, triple sugar iron agar, citrate, indole and fermentation of sugar. Parasitic worms stained with KOH clove oil for semi-permanent coloring and Semichon's Acetocarmine for permanent staining. Pseudomonas maltophilia, Proteus mirabilis, Pseudomonas aeroginosa, Salmonella sp, and Vibrio cholerae was found in the liver, and Pseudomonas aeroginosa, Salmonella sp., Chromobacterium sp., Enterobacter aerogenes and Vibrio cholerae from the gastrointestinal tract. The results showed that there are two types of parasitic worms in the digestive tract, ie Procamallanus sp., And Acanthocephala sp ..
Keyword: digestive tract, liver, parasitic worms, bacteria, Monopterus albus