Capital One Financial Corporation (COF, NYSE)
Industry: Credit Services
Annual report, fiscal year 2019


## 2019 ANNUAL REPORT



## CapitalOne \( ^{®} \)




## Chairman’s Letter to
Shareholders and Friends

The year 1994 marked the start of many new beginnings. Sony’s PlayStation video game console made its debut. A 30-year-old hedge fund executive named Jeff Bezos started an online bookstore in his garage in Bellevue, Washington. And 800 miles south, in Mountain View, California, Netscape released its free “web browser,” and the modern internet was born.

Across the country, another young company, Capital One, debuted with an IPO. We were challenging the largest banks in America, most of whom had been around for a hundred years. At the time, the credit card industry was one-size-fits-all. Most credit cards had the same credit limit, interest rate, and annual fee. Deciding which customers were approved for credit was based not on how people actually behaved, but on how bankers thought people might behave. We saw an industry and business model that was built on reams of paper, human judgment, and a whole lot of conventional wisdom. We founded Capital One on the idea that we could use data, technology, and scientific testing to bring the right product to the right person at the right time and at the right price. We rode the technology and information revolution and saw credit cards not as a lending product but as an information-based technology business. We wanted to smash the price of credit and also democratize it. Capital One’s “Information-Based Strategy” (IBS) was born, and our company was off and running.

Like any start-up, we started small. We spent years scouring the world for talent and building the foundation. We tested lots of ideas and products and most of them didn’t work. But we kept the dream alive. And then one day, one idea did work, so we went all-in and rolled it out in a big way. We began to attract customers, prove our business model, and grow the company. And we moved to



take this strategy to other sectors of banking beyond credit cards. In 1998, we entered the auto lending business and today operate one of the largest auto finance companies in the United States. We then diversified into retail and commercial banking and expanded to the United Kingdom and Canada. It’s striking how far we have come and how fast it all happened. Last year marked the 25 \( ^{th} \)  anniversary of our IPO as a public company. It has been an incredible journey. And an unlikely one.

In the ensuing pages, I hope that you get a richer understanding of who we are and where we are headed. This is an electrifying time in human history and an exciting time for Capital One. To our associates, partners, customers, investors, and members of our local communities: you are part of a special company and we are grateful for your engagement with Capital One. I hope the energy and humanity of our 50,000 associates are evident here and in all your interactions with Capital One.

## We're Building a Modern
Technology Company

There have been many transformational revolutions in human history. Harnessing fire a million years ago. The agricultural revolution in 10,000 BCE. The industrial revolution of the late 18th century. And now, the digital revolution—which may turn out to be the biggest of them all. Technology is changing everything. No industry, company, or human will be unaffected.

The digital revolution is often traced back to the first ENIAC computer in the 1940s. As personal computing grew in the 1980s and the internet took shape in the 1990s, companies all over the world embraced these technologies and incorporated them into their regular operations. These capabilities allowed companies to better serve existing customers or drive greater cost efficiency. For most companies—over many decades—technology propelled them. And for our first 15 years as a public company, we rode this information and digital revolution to become one of the largest and fastest-growing financial institutions in the United States. Over the past decade there has been a step change in technology’s impact on the world. Three innovations—developed in close succession and released at massive scale—have had a profound effect on human society and on business. In 2007, the first smartphone debuted. At the same time, AWS launched the world’s first public cloud computing service. And advances in computing and storage finally unleashed the long-awaited promise of machine learning and artificial intelligence. Amazon, Apple, Facebook, Google, and Microsoft rode the wave of these three game-changing innovations and are now the most valuable companies in the world. At the same time, these three capabilities gave birth to new companies like Uber, Spotify, and Netflix, which created—and came to dominate—entire product categories. Behind the meteoric rise of these technology companies—and the stunning decline of some of history’s most successful companies—stand two common themes. For customers: instant solutions, customized for them. For companies: an imperative to adapt like never before.

The pace of innovation and change over the last decade has been breathtaking. Most big companies weren’t, and aren’t, built for this moment. They are held back by old technology, antiquated data environments, batch processing, siloed operations, complex processes, and legacy technology talent. At Capital One—where we had already built an information-based company to capitalize on the digital revolution—we saw in this technological step change a great opportunity and a great imperative. We could once again challenge the conventional wisdom about how banking works. But to do that, we would need to rebuild our company from the ground up and transform how we work.

## We’ve Invested in
Foundational Infrastructure

In 2013, Capital One began a more comprehensive acceleration of our technology investments. Most companies tend to invest at the top of the technology stack, delivering mobile apps and online banking features that the outside world can easily see. We focused at the bottom of the tech stack,



where the progress may be less evident but where investments deliver the most powerful long-term leverage and competitive advantage. As with any transformation, ours also began with people. We recruited top technology talent—both on campus and through professional hiring—and have established a strong in-house software engineering culture. We launched internships, job rotations, and training programs that are helping to attract and develop the world’s best technology talent in a fiercely competitive market. We use agile practices to organize work across all of our teams and functions. We have harnessed the power of APIs and made many of our APIs available through our public developer portal, DevExchange. We have transformed

Dynamic Work Spaces Foster
Creativity and Collaboration



We’re enabling great talent with great spaces, and our headquarters outside Washington, D.C., earned awards and accolades for design and environmental sustainability.



how we develop software, including harnessing open-source and microservices. We are implementing end-to-end ownership of software development, from design to implementation to analysis.

We’ve gone all-in on the cloud. Five years ago, Capital One became the first bank in the United States to enter a comprehensive relationship with a public cloud provider (AWS). We have moved away from legacy data platforms and internal mainframes, and today, Capital One is regarded as one of the most cloud-capable enterprises in the world. We are in a position to completely exit our data centers near the end of 2020. We are insourcing activities and capabilities that traditionally have been outsourced by banks to external third parties, and we are realizing significant risk management, customer experience, and efficiency benefits as a result. Of all the large companies that did not begin their journeys in the cloud, we are one of only a handful of pioneers that have fully made that transition—a strategy that allows us to be better, faster, and more efficient.

Since our founding days, IBS was built on data. Today, data continues to be the air we breathe, and we have invested significant focus, time, and money to rebuild our data infrastructure and modernize our hundreds of applications. We are building fully instrumented, streaming applications that can leverage big data in real time. Our infrastructure and technology stack today serve as the foundation for where banking—and where the world—is heading: instant solutions, customized for you.

## We're Transforming
How We Work and
Serve Our Customers

Years into our journey to build the infrastructure of a modern technology company, the benefits are accelerating. Technology is a gamechanger for underwriting, fraud monitoring, and the customer experience. Our modern infrastructure allows us to access and harness rich data. We’re reinventing our digital application experiences to help customers



## Modern Digital Tools

We’re harnessing the power of our technology transformation to deliver breakthrough customer experiences. Capital One helps you save money, understand and monitor your credit score, and even find and finance your next car.



find products that match their needs. Our machine learning applications allow underwriting models to be built and re-built in fractions of the time required on legacy platforms and have the promise of delivering significant customer and business value through lower credit losses and enhanced growth opportunities. And our modern tools and infrastructure unlock real-time decisioning to better identify fraudsters, which both lowers fraud losses and reduces false positive declines.

For as long as banks have been in business, monitoring has been done the same way: with manual processes based on small samples and executed on a lagged basis. Modern tools and infrastructure will allow Capital One the ability to achieve automated, 100% monitoring in real time, leading to better risk outcomes and a more well-managed company. And we're seeing financial and efficiency benefits from our transformation. Increasingly, customers are interacting with Capital One through digital channels, including when they open new accounts, service and transact with those accounts, and engage with us for everyday customer service. And more customers are going paperless, a win-win-win for customer advocacy, cost efficiency, and environmental sustainability. Our operating efficiency ratio (operating costs as a percentage of revenue) has declined from 49.1% in 2013 to 44.8% in 2019.*
Banking is a digital product, and in the new world of smartphones and artificial intelligence, customers' expectations of banks are shaped by the many ways technology has improved people's lives outside of banking. In 2019, we continued our mission to empower customers with modern digital experiences.

Capitalone.com is one of the most visited websites in financial services, and we’re harnessing machine learning to personalize a customer’s journey and better anticipate and respond to their needs. In 2019, our award-winning mobile app continued to grow active users and received the highest net promoter scores in our history. Eno, Capital One’s intelligent assistant, watches out for your money even when you’re not. It notices when a recurring charge is higher than normal or when a free trial for a paid service is about to expire. Eno obsesses over our customers’ money 24 hours a day, seven days a week. It’s where banking is headed: a proactive, reactive, interactive service that is always on and integrated into daily life.

Tens of millions of customers use CreditWise to monitor and improve their credit score. CreditWise helps Capital One customers and non-customers alike understand their credit score and how to improve a score over time. And Capital One makes online purchases safe and secure. The Eno digital assistant powers virtual credit card numbers



for online shopping, recurring payments, and digital subscriptions, providing the purchasing power of a Capital One card with the safety and security of a unique card number for each merchant or online purchase. That way, if a merchant is compromised, the card in your wallet keeps working and your information remains safe and secure. We are also investing in technology to make the online shopping experience better. Capital One’s Wikibuy service automatically saves online shoppers time and money by identifying better deals, valuable digital coupons, and loyalty rewards. Millions of shoppers use Wikibuy so they can be confident that they’re getting the best online deal. If you want to experience it for yourself, download the app or the browser extension.

In 2019, we made significant progress on our investments and in transforming how we work. And these multiyear investments are the foundation of a modern, digital customer experience. Our progress is increasingly driving growth, customer advocacy, efficiency, earnings, and shareholder returns.



## We Delivered Strong Financial and Business Results

For years, we have been building the technology capabilities to thrive in an industry and society that has been transformed by software and data. To drive and fund such a transformation, a company must have a business model that generates the earnings and capital to invest in necessary change and bold choices. These choices almost never pay for themselves in a single quarter or calendar year. But these choices over the last two decades laid the groundwork for the results we delivered in 2019 and leave us well positioned to succeed in the years ahead.

In 2019, our businesses delivered strong returns for our owners as we continued to invest to grow our franchise and drive our digital transformation. We delivered record revenues of $28.6 billion. Earnings per share (EPS), net of adjustments, were $12.09, up $1.21 or 11% from the prior year and the highest level in our history. Our annual operating efficiency ratio, net of adjustments, was 44.8%, a 45 basis point improvement over 2018. We expect another year of modest improvement in 2020, and we’re on track to drive a larger improvement in 2021 to deliver an annual operating efficiency ratio of 42%, net of adjustments. Return on tangible common equity, net of adjustments, was 15.7% compared to 17.1% in 2018. And our tangible book value per share increased 21% to $83.70.*

Our domestic card business continued to grow and our digital transformation deepened our customer franchise. The card business delivered record profits and strong and stable credit. Charge-off and delinquency rates both improved modestly, and earnings crossed the $3 billion mark. Purchase volumes and loans both increased 10% year over year and we welcomed millions of new customers. In September, we successfully launched our new Walmart partnership program and a month later completed a smooth conversion of the $8.1 billion acquired Walmart credit card portfolio.

Our consumer banking business, which includes our retail deposit franchise and our auto finance



business, had a strong year in 2019. Powered by our national banking strategy, our retail banking business posted 8% year-over-year deposit growth and significant growth in checking accounts. We increased revenue and delivered solid profits despite the pressure from declining market interest rates. Our auto finance business delivered strong profitability and returns, and loan originations were up 11% year over year. Margins were slightly better in 2019 than a year ago. Auto charge-offs and delinquency rates improved modestly, driven by better-than-expected used vehicle prices, a healthy consumer, and a strong economy.

Our commercial banking business delivered strong loan growth and solid financial results despite pressure on loan pricing, spreads, and terms from unregulated competitors. We’re keeping a watchful eye on market conditions, carefully choosing when to pursue opportunities for growth, and staying disciplined in our commercial underwriting and origination choices. We’re modernizing our commercial banking infrastructure, improving underwriting and credit monitoring, and harnessing technology to serve our business and commercial customers.

Last year was a good year for our investors. Capital One’s share price increased 36.1%, buoyed by solid company performance and financial results as well as rising equity markets and a strong economy. Our total shareholder return (TSR), which includes the combined effect of share price change plus common dividends, was 38.6%, exceeding the bank index TSR of 36.1%. The S&P 500 increased 28.9% and banks outpaced broader equity markets as the KBW Bank Index rose 31.1%. Since Capital One went public in November 1994, Capital One’s TSR is 2,388%.

## Cybersecurity Incident and Response

We experienced a disappointing cybersecurity incident in 2019. An individual gained unauthorized access to certain information of individuals who had applied for Capital One credit cards in the United States and Canada. We immediately fixed the vulnerability, actively engaged with law enforcement, and alerted regulators about the incident. The individual responsible was arrested and the government believes that they recovered the exfiltrated data and there is no evidence that the information was used for fraud or shared. Our outreach to consumers and other stakeholders was swift, candid, and extensive. Customers and applicants who were affected by the incident were informed and provided the opportunity to register for free credit monitoring and identity theft protection.

I am deeply sorry for this incident and for the understandable concern it caused. The security of our customers’ personal information is a top priority for me, our teams, and our Board. We have made significant investments in cybersecurity risk management and are committed to continuously enhancing it. Our approach to information security risk management is multi-layered and focuses on the prevention, detection, mitigation, and response to risk threats. We are harnessing the energy and the learnings from this event to enhance our technology and cybersecurity programs.

This was a defining moment for Capital One to put our values on display. I am heartened by how our associates stepped up to solve problems and serve customers. And I am convinced that we will be a better company as a result of this incident.

## We're Building a Franchise

From its founding days, Capital One has been on a quest to build a franchise. That required a bold vision and an unwavering commitment to the customer. We have made a number of franchise-enhancing choices over the last 25 years. Building a brand. Buying banks. Moving upmarket. Building a national bank. Going all-in on technology and digital. Reimagining the customer experience. The costs of these moves were immediate and easy to measure; the benefits were deferred and less provable. But collectively, these choices powered our journey to build one of America’s great customer franchises.




In 2019, we launched an exciting credit card partnership with Walmart, the world’s largest retailer. We welcomed millions of new customers who now enjoy meaningful rewards and simple, digital tools. Capital One helps people get more for their money by rewarding them for everything they buy at Walmart and everywhere else they shop.

In our domestic credit card business, we’re winning market share against the industry’s entrenched leaders, and we continue to go after the top of the market. In 2019, we continued to attract upmarket and small business card customers and we are now the fourth-largest U.S. credit card company by spend volume. Net promoter scores for our heaviest spenders reached their highest level ever. Our investments in products, rewards, digital experiences, service, and brand are delighting existing customers and winning new ones. We have high first-in-wallet rates for heavy spenders, and voluntary attrition remains low. We continue to grow our access strategy through sponsorships and partnerships, providing Capital One customers with exclusive perks and premium experiences. We continue to make selective investments and acquisitions in products and capabilities that cater to heavy spenders, and we are excited to work with partners and start-ups to deliver value and convenience for our millions of upmarket and small business customers.

We also help customers getting started with credit or trying to move up the credit spectrum. Most people begin their adult lives with a credit score that may not qualify for premier products or low interest rates. Since our founding, we have been committed to serving the financial needs of all consumers, and millions of people have started their credit journey with Capital One. We help consumers establish a credit score, improve their score over time, understand and manage credit lines and payments, and unleash the many benefits that accompany a strong credit score. Today, our card business serves tens of millions of customers and is focused on helping people use credit wisely. We offer simple and fair products with clear terms and straightforward disclosures. We provide modest initial credit lines that allow borrowers and new-to-credit customers access to affordable, short-term credit, which will help set the stage for developing strong credit histories. We also provide simple and intuitive digital tools that make it easy—or even automatic—to pay on time, pay down a balance, avoid fees, and upgrade to better products over time. And CreditWise is free for anyone and allows people to understand and improve their credit score.

We actively seek counsel and feedback from a diverse set of customer advocates and consumer groups who focus on bank practices and credit accessibility. Now in its eighth year, our Community Advisory Council (CAC) continues to be one of the ways we solicit feedback on banking products and



hear about the most critical financial issues facing vulnerable groups across the United States. I personally meet with this group every year and value their energy, perspectives, and feedback.

In 2019, we successfully converted the acquired Walmart portfolio from Synchrony and welcomed millions of new customers to Capital One. We launched two new Walmart cards in August—a co-branded Rewards Mastercard and a private label Rewards Card exclusively for Walmart purchases. These programs deliver meaningful value and rewards to Walmart shoppers and provide intuitive digital tools to improve the shopping experience and monitor and understand a customer’s spending. We look forward to growing our partnership with Walmart, and to working with other partners and retailers who share our commitment to delivering compelling value and a digital-first customer experience.

Years ago, we set out on a bold journey to build a national bank with a focus on simple, valuable products and an amazing digital experience. In 2019, our strategy gained momentum. We expanded our Capital One Café presence in key markets, invested in marketing and advertising, optimized our physical branch network, and launched a new savings product. We also gained traction in our efforts to design and deploy a best-in-class digital experience.

The building of our customer franchise is not limited to the products and businesses you may see on television. Our auto finance business is a digital leader that delivers an intuitive car buying experience. Auto Navigator is a mobile app that brings together the dual search for a car that fits your life and a loan that fits your budget. We continue to serve America’s best auto dealers, and advocacy from both car buyers and car dealers remains high. We are focused on deepening relationships with key commercial clients and securing scale positions in structurally attractive industry specialties where we can build differentiated capabilities and a reputation for expertise and great execution.

## We’ve Built One of America’s Best-Known Brands

In 2019, we spent $2.3 billion on marketing to broaden the shoulders of our brand. To support our brand, our products, and our digital experiences, we invest in a diverse set of digital and multimedia channels. We leverage our information-based strategy to target customer segments with the right mix of product,

## Iconic Advertising

With Jen, Sam, Spike, and Charles, we tell our story on television with heart and humor. And we feature real small business owners who share their stories and their journeys with Capital One.










message, and creative. We continued iconic television advertising to tell the Capital One story with heart and humor. Our mass media investments supported our card products, including Venture, Quicksilver, Savor, and Spark. In 2019, we continued to advertise our Café experiences and 360 banking products and supported the launch of the Walmart card. We also launched mass advertising for Eno, Capital One’s intelligent digital assistant. We made sizable investments in marketing and advertising across sponsorships, social platforms, podcasts, and



We have Capital One Cafés across the country, and in 2019, we expanded into new cities and locations, including in the Georgetown neighborhood of Washington, D.C. (below).



streaming video, and we will continue to identify innovative ways to engage new and existing customers in more relevant ways.

## We Hire Great People
and Give Them Opportunities
to Be Great

Our highest calling has always been to attract, develop, and inspire the world’s best people. Our associates are the heart of Capital One. The phone representative who calms an anxious customer, or the commercial banker who helps an entrepreneur expand their business. The data scientist who volunteers to teach coding to Washington, D.C., third graders. Unleashing their talents enables us to deliver on our mission to change banking for good. Our associates bring diverse experiences and perspectives to the office and beyond, and they serve customers with ingenuity and humanity.

In 2019, over 13,000 associates joined Capital One. We welcomed over a thousand campus hires and grew our Technology Development Program by 27% from 2018. Two years ago, we launched Capital One Developer Academy, a six-month intensive program to train top analytically minded, entry-level talent to be engineers. In 2019, we hired over a hundred outstanding associates into that program. We hired hundreds of summer interns across our businesses in the United States and continue to grow our Technology Internship Program, which has been recognized by Vault.com as a Top-5 technology- and engineering-focused internship program nationwide.

We have been a voice for equality since our founding, advocating for our associates regardless of race, gender, national origin, or sexual identity. In 2019, we publicly shared our commitment to pay equity. Our adjusted pay gap results show that we pay women 100% of what men are paid, and we pay racial and ethnic minorities in the U.S. 100% of what non-minorities are paid. Half of the senior leaders we hired in 2019 were women or people of color. Despite a massively competitive environment in technology recruiting, especially in campus hiring,



we saw a continued increase in our technology organization’s underrepresented minority populations. And we exceeded our military recruiting goal, welcoming hundreds of veterans or spouses to Capital One.

Our thriving network of Business Resource Groups (BRGs) has nearly 100 chapters across the company, providing a forum for connection, cultural celebration, professional development, and community service. Over 14,000 associates joined a BRG in 2019 as members and allies. Capital One had our largest Pride effort ever in 2019, celebrating in 11 markets across our footprint. And we highlighted our commitment to diversity in tech by renewing our flagship sponsorship of the Grace Hopper Celebration of Women in Computing and expanding our presence at AfroTech, the nation’s largest technology conference for black engineers and entrepreneurs.

But attracting great talent is only part of the Capital One story. We are committed to the growth and development of every associate. We empower our associates to grow in their careers as they take on new roles, learn valuable skills, receive candid and actionable feedback, and meet personalized development goals. In 2019, over 26,000 associates completed instructor-led training in areas like leadership, diversity, and inclusion. Associates took part in over one million hours of non-compliance digital training and over 20,000 career counseling sessions. We also create a physical environment that provides flexibility, choice, and open, agile-enabled workspaces that inspire collaboration and creativity. Our growing McLean campus outside of Washington, D.C., is a thriving hub of engineers, data scientists, and business analysts who are helping to chart the next 25 years of the Capital One story.

Our company and culture continue to earn external praise and recognition, and these awards are often based on what our own associates say about working at Capital One. They confirm that our efforts to make Capital One a great place to work are succeeding and ensure that our customers and communities will benefit from people who enjoy their work and arrive here each day focused on how best to serve others.

## We Elevate and Celebrate Diversity and Inclusion

Our Business Resource Groups cultivate connection, celebration, and professional development. Over 32,000 associates belong to at least one BRG as a member or ally.



In February of 2019, we were once again named one of Fortune magazine’s 100 Best Companies to Work For (#39), the eighth consecutive year on this prestigious list. The latest Fortune rankings show Capital One rising to #24, and we stand at #11 out of all Fortune 500 companies. We also were recognized on Fortune’s other lists for “Best Workplaces for Women” (#64) and “Best Workplaces for Millennials” (#59). We were named to the Fast Company 2019 list of the world’s most innovative companies.

We scored 100% on the Human Rights Campaign’s Corporate Equality Index for Best Places to Work for LGBTQ Equality. We earned a 100% Disability



Equality Index score by Disability:IN. We were named one of the 100 Best Companies by Working Mother magazine, and for the first time, we landed on the list of Best Companies for Multicultural Women. We ranked #3 on the Dave Thomas Foundation for Adoption “100 Best Adoption-Friendly Workplaces.” We were recognized for our support of those serving in the military, including being named by Military Times as “Best for Vets.” And we were recognized as a great employer in key areas where we have thriving offices, appearing on lists from Canada’s Globe and Mail, the Richmond Times-Dispatch, The Washington Post, and the Dallas Morning

We’ve Been Recognized as an Incredible Place to Launch or Accelerate Your Career



From FORTUNE. © 2019 FORTUNE Media IP Limited. All rights reserved. Used under license.
News. We also earned additional external recognition for strengthening our communities, caring for associates and their families, providing flexibility and work-life balance, building innovative workspaces, and supporting a diverse workforce. Capital One is full of talented people and it is a special place to work.

## We're Making a Positive
Impact on Our Communities

Capital One has a direct impact on improving lives and supporting local communities. In addition to tens of millions of dollars in direct financial philanthropy, our associates volunteer hundreds of thousands of hours to share their time and expertise with thousands of organizations and non-profits across our footprint. We are the largest community development lender in the United States, and in 2019, Capital One provided hundreds of millions of dollars of capital to build and preserve affordable and accessible places to live. Once again, in 2019, the Points of Light Foundation honored Capital One as one of “The 50 Most Community-Minded Companies.” We have a strong record of environmental sustainability and in 2019 met our sustainability goals, including 100% renewable energy and carbon neutrality for Scope 1, 2 and business travel greenhouse gas emissions. And we have publicly reiterated our environmental sustainability commitment by joining the RE100.

## Join Us on Our Journey

We have seen dramatic changes to our society and our industry over Capital One’s first quarter century as an independent public company. But we were fortunate to celebrate our 25-year anniversary with many who were with us from the beginning. We have suppliers that we’ve worked with for over two decades, associates who began their careers as part-time employees who now lead large teams, and customers who started with a Capital One secured card and now own and lead thriving businesses. They’ve grown with us, and we with them.






Capital One associates share their time and talents to serve their communities and affect change.

I continue to be struck by the accelerating pace of change around us and by how this moment reminds me of the founding days of Capital One. Despite a balance sheet and an associate count with a few more zeroes, our strategy and principles feel strikingly similar. Go where the market is going. Invest for the long term. Build a technology company that does banking. Attract associates with the audacity to believe they can change the world and the humility to understand they need a whole lot of help to make it happen. We’re helping people use credit wisely.
We’re serving customers with ingenuity and humanity. We’re transforming our company. We’re building a franchise. We’re changing banking for good. I am proud of what we have built, excited about where we’re headed, and humbled to lead this team.



Richard D. Fairbank
Chairman, CEO and President



## Financial Summary



Source: COF Forms 10-K published at sec.gov



Source: COF Forms 10-K published at sec.gov

Note: Figures prior to 2005 do not include the effects of securitization transactions qualifying as sales under GAAP



Source: COF Forms 10-K and earnings release materials published at sec.gov per share. The amount above has been adjusted to exclude the $1.77 billion

Note: 2017 net income per diluted share as reported under GAAP was $3.45 per share. The amount above has been adjusted to exclude the $1.77 billion ($3.59 per share) non-cash impact of US tax reform, which reflected our estimate as of December 31, 2017. 2008 loss as reported under GAAP was $0.21 per share. The amount above has been adjusted to exclude an $811 million ($2.14 per share) non-cash goodwill impairment, and the associated $7 million tax effect of the impairment ($0.01 per share), related to our Auto Finance business.



<table><tr><td>Dollars in millions, except per share data and as noted</td><td>2019</td><td>2018</td></tr><tr><td>Income Statement:</td><td></td><td></td></tr><tr><td>Net interest income</td><td>$ 23,340</td><td>$ 22,875</td></tr><tr><td>Non-interest income</td><td>5,253</td><td>5,201</td></tr><tr><td>Total net revenue</td><td>28,593</td><td>28,076</td></tr><tr><td>Provision for credit losses</td><td>6,236</td><td>5,856</td></tr><tr><td>Non-interest expense</td><td>15,483</td><td>14,902</td></tr><tr><td>Income from continuing operations before income taxes</td><td>6,874</td><td>7,318</td></tr><tr><td>Income tax provision</td><td>1,341</td><td>1,293</td></tr><tr><td>Income from continuing operations, net of tax</td><td>5,533</td><td>6,025</td></tr><tr><td>Income (loss) from discontinued operations, net of tax</td><td>13</td><td>(10)</td></tr><tr><td>Net income</td><td>5,546</td><td>6,015</td></tr><tr><td>Dividends and undistributed earnings allocated to participating securities</td><td>(41)</td><td>(40)</td></tr><tr><td>Preferred stock dividends</td><td>(282)</td><td>(265)</td></tr><tr><td>Issuance cost for redeemed preferred stock</td><td>(31)</td><td>0</td></tr><tr><td>Net income available to common stockholders</td><td>$ 5,192</td><td>$ 5,710</td></tr><tr><td>Common Share Statistics:</td><td></td><td></td></tr><tr><td>Basic earnings per common share:</td><td></td><td></td></tr><tr><td>Net income from continuing operations</td><td>$ 11.07</td><td>$ 11.92</td></tr><tr><td>Income (loss) from discontinued operations</td><td>0.03</td><td>(0.02)</td></tr><tr><td>Net income per basic common share</td><td>$ 11.10</td><td>$ 11.90</td></tr><tr><td>Diluted earnings per common share:</td><td></td><td></td></tr><tr><td>Net income from continuing operations</td><td>$ 11.02</td><td>$ 11.84</td></tr><tr><td>Income (loss) from discontinued operations</td><td>0.03</td><td>(0.02)</td></tr><tr><td>Net income per diluted common share</td><td>$ 11.05</td><td>$ 11.82</td></tr><tr><td>Dividends declared and paid per common share</td><td>$ 1.60</td><td>$ 1.60</td></tr><tr><td>Balance Sheet:</td><td></td><td></td></tr><tr><td>Loans held for investment</td><td>$ 265,809</td><td>$ 245,899</td></tr><tr><td>Interest-earning assets</td><td>355,202</td><td>341,293</td></tr><tr><td>Total assets</td><td>390,365</td><td>372,538</td></tr><tr><td>Interest-bearing deposits</td><td>239,209</td><td>226,281</td></tr><tr><td>Total deposits</td><td>262,697</td><td>249,764</td></tr><tr><td>Borrowings</td><td>55,697</td><td>58,905</td></tr><tr><td>Common equity</td><td>53,157</td><td>47,307</td></tr><tr><td>Total stockholders&#x27; equity</td><td>58,011</td><td>51,668</td></tr><tr><td>Average Balances:</td><td></td><td></td></tr><tr><td>Loans held for investment</td><td>$ 247,450</td><td>$ 242,118</td></tr><tr><td>Interest-earning assets</td><td>341,510</td><td>332,738</td></tr><tr><td>Total assets</td><td>374,924</td><td>363,036</td></tr><tr><td>Interest-bearing deposits</td><td>231,609</td><td>221,760</td></tr><tr><td>Total deposits</td><td>255,065</td><td>247,117</td></tr><tr><td>Borrowings</td><td>50,965</td><td>53,144</td></tr><tr><td>Common equity</td><td>50,960</td><td>45,831</td></tr><tr><td>Total stockholders&#x27; equity</td><td>55,690</td><td>50,192</td></tr><tr><td>Credit Quality Metrics:</td><td></td><td></td></tr><tr><td>Allowance for loan and lease losses</td><td>$ 7,208</td><td>$ 7,220</td></tr><tr><td>Allowance as a % of loans held for investment</td><td>2.71%</td><td>2.94%</td></tr><tr><td>Net charge-offs</td><td>$ 6,252</td><td>$ 6,112</td></tr><tr><td>Net charge-off rate</td><td>2.53%</td><td>2.52%</td></tr><tr><td>30+ day performing delinquency rate</td><td>3.51</td><td>3.62</td></tr><tr><td>30+ day delinquency rate</td><td>3.74</td><td>3.84</td></tr><tr><td>Performance Metrics:</td><td></td><td></td></tr><tr><td>Purchase volume</td><td>$ 424,765</td><td>$ 387,102</td></tr><tr><td>Total net revenue margin</td><td>8.37%</td><td>8.44%</td></tr><tr><td>Net interest margin</td><td>6.83</td><td>6.87</td></tr><tr><td>Return on average assets</td><td>1.48</td><td>1.66</td></tr><tr><td>Return on average common equity</td><td>10.16</td><td>12.48</td></tr><tr><td>Return on average tangible common equity</td><td>14.37</td><td>18.56</td></tr><tr><td>Efficiency ratio</td><td>54.15</td><td>53.08</td></tr><tr><td>Operating efficiency ratio</td><td>46.20</td><td>45.33</td></tr><tr><td>Effective income tax rate on continuing operations</td><td>19.5</td><td>17.7</td></tr><tr><td>Employees (period end, in thousands)</td><td>51.9</td><td>47.6</td></tr><tr><td>Capital Ratios:</td><td></td><td></td></tr><tr><td>Common equity Tier 1 capital ratio</td><td>12.2%</td><td>11.2%</td></tr><tr><td>Tier 1 capital ratio</td><td>13.7</td><td>12.7</td></tr><tr><td>Total capital ratio</td><td>16.1</td><td>15.1</td></tr><tr><td>Tier 1 leverage ratio</td><td>11.7</td><td>10.7</td></tr><tr><td>Tangible common equity ratio</td><td>10.2</td><td>9.1</td></tr></table>



## Capital One Financial Corporation
Directors and Executive Officers

## Board of Directors

Richard D. Fairbank
Chairman, CEO and President
Capital One Financial Corporation

Aparna Chennapragada C.R
Vice President, Augmented Reality
Google

Ann Fritz Hackett C.G.R
Former Strategy Consulting Partner

Peter Thomas Killalea C.R
Owner and President
Aoinle, LLC

Cornelis Petrus Adrianus Joseph
“Eli” Leenaars A.C.R
Vice Chairman, Global Wealth Management Division
UBS Group AG

Pierre E. Leroy A.C.R
Former Managing Partner
Aspiture, LLC

François Locoh-Donou C
President, CEO and Director
F5 Networks, Inc.

Peter E. Raskind G.R
Former Chairman, President and CEO
National City Corporation

Eileen Serra
Former Senior Advisor, JP Morgan Chase & Co.
Former CEO, Chase Card Services

Mayo A. Shattuck III C.G
Chairman
Exelon Corporation

Bradford H. Warner A.R
Former President of Premier
and Small Business Banking
Bank of America Corporation

Catherine G. West A.R
Former Special Advisor
Promontory Financial Group

 \( ^{A} \)  Audit Committee
 \( ^{C} \)  Compensation Committee
 \( ^{G} \)  Governance and Nominating Committee
 \( ^{R} \)  Risk Committee

## Executive Officers

Richard D. Fairbank
Chairman, CEO and President

Robert M. Alexander
Chief Information Officer

Jory A. Berson
Chief Human Resources Officer

R. Scott Blackley
Chief Financial Officer

Kevin S. Borgmann
Senior Advisor to the CEO

Matthew W. Cooper
General Counsel

Lia N. Dean
Head of Bank Marketing and Retail

John G. Finneran, Jr.
Senior Advisor to the CEO and
Corporate Secretary

Sheldon “Trip” Hall
Chief Risk Officer

Celia S. Karam
Chief Audit Officer

Frank G. LaPrade, III
Chief Enterprise Services Officer and
Chief of Staff to the CEO

Christopher T. Newkirk
President, Small Business, International and Walmart

Kleber Santos
President, Retail and Direct Banking

Michael C. Slocum
President, Commercial Banking

Michael J. Wassmer
President, U.S. Card

Sanjiv Yajnik
President, Financial Services



# UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549

FORM 10-K

ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the fiscal year ended December 31, 2019
OR

☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the transition period from ___ to ___
Commission File No. 001-13300

## CAPITAL ONE FINANCIAL CORPORATION

(Exact name of registrant as specified in its charter)

Delaware
(State or other jurisdiction of incorporation or organization)
1680 Capital One Drive,
McLean, Virginia
(Address of principal executive offices)

54-1719854
(I.R.S. Employer Identification No.)

22102
(Zip Code)

Registrant's telephone number, including area code: (703) 720-1000

Securities registered pursuant to Section 12(b) of the Act:

<table><tr><td>Title of Each Class</td><td>Trading Symbol(s)</td><td>Name of Each Exchange on Which Registered</td></tr><tr><td>Common Stock (par value $.01 per share)</td><td>COF</td><td>New York Stock Exchange</td></tr><tr><td>Depositary Shares, Each Representing a 1/40th Interest in a Share of Fixed Rate Non-Cumulative Perpetual Preferred Stock, Series B</td><td>COF PRP</td><td>New York Stock Exchange</td></tr><tr><td>Depositary Shares, Each Representing a 1/40th Interest in a Share of Fixed Rate Non-Cumulative Perpetual Preferred Stock, Series F</td><td>COF PRF</td><td>New York Stock Exchange</td></tr><tr><td>Depositary Shares, Each Representing a 1/40th Interest in a Share of Fixed Rate Non-Cumulative Perpetual Preferred Stock, Series G</td><td>COF PRG</td><td>New York Stock Exchange</td></tr><tr><td>Depositary Shares, Each Representing a 1/40th Interest in a Share of Fixed Rate Non-Cumulative Perpetual Preferred Stock, Series H</td><td>COF PRH</td><td>New York Stock Exchange</td></tr><tr><td>Depositary Shares, Each Representing a 1/40th Interest in a Share of Fixed Rate Non-Cumulative Perpetual Preferred Stock, Series I</td><td>COF PRI</td><td>New York Stock Exchange</td></tr><tr><td>Depositary Shares, Each Representing a 1/40th Interest in a Share of Fixed Rate Non-Cumulative Perpetual Preferred Stock, Series J</td><td>COF PRJ</td><td>New York Stock Exchange</td></tr><tr><td>0.800% Senior Notes Due 2024</td><td>COF24</td><td>New York Stock Exchange</td></tr><tr><td>1.650% Senior Notes Due 2029</td><td>COF29</td><td>New York Stock Exchange</td></tr></table>

Securities registered pursuant to section 12(g) of the Act: None

Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act. Yes ☑ No ☐

Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act. Yes ☐ No ☒

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes ☑ No ☐

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T ( \( §232.405 \)  of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files). Yes ☑ No ☐

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act.

Large accelerated filer

Non-accelerated filer

Accelerated filer

Smaller reporting company

Emerging growth company

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes ☐ No ☒

The aggregate market value of the voting stock held by non-affiliates of the registrant as of the close of business on June 28, 2019 was approximately $42.4 billion. As of January 31, 2020, there were 457,122,734 shares of the registrant's Common Stock outstanding.

## DOCUMENTS INCORPORATED BY REFERENCE

1. Portions of the Proxy Statement for the annual meeting of stockholders to be held on April 30, 2020, are incorporated by reference into Part III.



## TABLE OF CONTENTS

PART I
Item 1. Business ..... 4
Overview ..... 4
Operations and Business Segments ..... 6
Competition ..... 7
Supervision and Regulation ..... 7
Employees ..... 14
Additional Information ..... 15
Forward-Looking Statements ..... 15
Item 1A. Risk Factors ..... 18
Item 1B. Unresolved Staff Comments ..... 32
Item 2. Properties ..... 32
Item 3. Legal Proceedings ..... 33
Item 4. Mine Safety Disclosures ..... 33
PART II
Item 5. Market for Registrant's Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities ..... 34
Item 6. Selected Financial Data ..... 37
Item 7. Management's Discussion and Analysis of Financial Condition and Results of Operations ("MD&A") ..... 40
Executive Summary and Business Outlook ..... 40
Consolidated Results of Operations ..... 43
Consolidated Balance Sheets Analysis ..... 48
Off-Balance Sheet Arrangements ..... 50
Business Segment Financial Performance ..... 50
Critical Accounting Policies and Estimates ..... 59
Accounting Changes and Developments ..... 63
Capital Management ..... 64
Risk Management ..... 69
Credit Risk Profile ..... 74
Liquidity Risk Profile ..... 87
Market Risk Profile ..... 91
Supplemental Tables ..... 95
Glossary and Acronyms ..... 102
Item 7A. Quantitative and Qualitative Disclosures about Market Risk ..... 109
Item 8. Financial Statements and Supplementary Data ..... 109
Consolidated Statements of Income ..... 115
Consolidated Statements of Comprehensive Income ..... 116
Consolidated Balance Sheets ..... 117
Consolidated Statements of Changes in Stockholders' Equity ..... 118
Consolidated Statements of Cash Flows ..... 119



Notes to Consolidated Financial Statements ..... 121
Note 1—Summary of Significant Accounting Policies ..... 121
Note 2—Investment Securities ..... 135
Note 3—Loans ..... 140
Note 4—Allowance for Loan and Lease Losses and Reserve for Unfunded Lending Commitments ..... 149
Note 5—Variable Interest Entities and Securitizations ..... 152
Note 6—Goodwill and Intangible Assets ..... 156
Note 7—Premises, Equipment and Leases ..... 159
Note 8—Deposits and Borrowings ..... 161
Note 9—Derivative Instruments and Hedging Activities ..... 163
Note 10—Stockholders' Equity ..... 171
Note 11—Regulatory and Capital Adequacy ..... 175
Note 12—Earnings Per Common Share ..... 177
Note 13—Stock-Based Compensation Plans ..... 178
Note 14—Employee Benefit Plans ..... 180
Note 15—Income Taxes ..... 182
Note 16—Fair Value Measurement ..... 186
Note 17—Business Segments and Revenue from Contracts with Customers ..... 195
Note 18—Commitments, Contingencies, Guarantees and Others ..... 199
Note 19—Capital One Financial Corporation (Parent Company Only) ..... 203
Note 20—Related Party Transactions ..... 205
Note 21—Business Developments ..... 206
Item 9. Changes in and Disagreements with Accountants on Accounting and Financial Disclosure ..... 207
Item 9A. Controls and Procedures ..... 207
Item 9B. Other Information ..... 207
PART III ..... 208
Item 10. Directors, Executive Officers and Corporate Governance ..... 208
Item 11. Executive Compensation ..... 208
Item 12. Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters ..... 208
Item 13. Certain Relationships and Related Transactions, and Director Independence ..... 208
Item 14. Principal Accountant Fees and Services ..... 208
PART IV ..... 209
Item 15. Exhibits, Financial Statement Schedules ..... 209
Item 16. Form 10-K Summary ..... 209
EXHIBIT INDEX ..... 210
SIGNATURES ..... 214



## INDEX OF MD&A AND SUPPLEMENTAL TABLES

MD&A Tables: Page
1 Average Balances, Net Interest Income and Net Interest Margin 44
2 Rate/Volume Analysis of Net Interest Income 45
3 Non-Interest Income 46
4 Non-Interest Expense 47
5 Investment Securities 48
6 Loans Held for Investment 49
7 Funding Sources Composition 49
8 Business Segment Results 51
9 Credit Card Business Results 52
9.1 Domestic Card Business Results 54
10 Consumer Banking Business Results 55
11 Commercial Banking Business Results 56
12 Other Category Results 58
13 Capital Ratios under Basel III 66
14 Regulatory Risk-Based Capital Components and Regulatory Capital Metrics 67
15 Preferred Stock Dividends Paid Per Share 67
16 Portfolio Composition of Loans Held for Investment 75
17 Loan Maturity Schedule 76
18 Credit Card Portfolio by Geographic Region 76
19 Consumer Banking Portfolio by Geographic Region 77
20 Commercial Banking Portfolio by Geographic Region 77
21 Commercial Loans by Industry 78
22 Credit Score Distribution 78
23 30+ Day Delinquencies 79
24 Aging and Geography of 30+ Day Delinquent Loans 80
25 90+ Day Delinquent Loans Accruing Interest 81
26 Nonperforming Loans and Other Nonperforming Assets 81
27 Net Charge-Offs (Recoveries) 83
28 Troubled Debt Restructurings 84
29 Allowance for Loan and Lease Losses and Reserve for Unfunded Lending Commitments Activity 86
30 Allowance Coverage Ratios 87
31 Liquidity Reserves 87
32 Deposits Composition and Average Deposits Interest Rates 89
33 Maturities of Large-Denomination Domestic Time Deposits—$100,000 or More 89
34 Long-Term Funding 90
35 Senior Unsecured Long-Term Debt Credit Ratings 90
36 Contractual Obligations 90
37 Interest Rate Sensitivity Analysis 92

Supplemental Tables:
A Loans Held for Investment Portfolio Composition 95
B Performing Delinquencies 96
C Nonperforming Loans and Other Nonperforming Assets 97
D Net Charge-Offs 98
E Summary of Allowance for Loan and Lease Losses and Reserve for Unfunded Lending Commitments 99
F Reconciliation of Non-GAAP Measures 100
G Selected Quarterly Financial Information 101



## PART I

## Item 1. Business

## OVERVIEW

## General

Capital One Financial Corporation, a Delaware corporation established in 1994 and headquartered in McLean, Virginia, is a diversified financial services holding company with banking and non-banking subsidiaries. Capital One Financial Corporation and its subsidiaries (the “Company” or “Capital One”) offer a broad array of financial products and services to consumers, small businesses and commercial clients through digital channels, branches, Cafés and other distribution channels.

As of December 31, 2019, our principal subsidiaries included:

- Capital One Bank (USA), National Association (“COBNA”), which offers credit and debit card products, other lending products and deposit products; and

- Capital One, National Association (“CONA”), which offers a broad spectrum of banking products and financial services to consumers, small businesses and commercial clients.

The Company is hereafter collectively referred to as “we,” “us” or “our.” COBNA and CONA are collectively referred to as the “Banks.” References to “this Report” or our “2019 Form 10-K” or “2019 Annual Report” are to our Annual Report on Form 10-K for the fiscal year ended December 31, 2019. All references to 2019, 2018, 2017, 2016 and 2015, refer to our fiscal years ended, or the dates, as the context requires, December 31, 2019, December 31, 2018, December 31, 2017, December 31, 2016 and December 31, 2015, respectively. Certain business terms used in this document are defined in the “MD&A—Glossary and Acronyms” and should be read in conjunction with the Consolidated Financial Statements included in this Report.

As one of the nation’s ten largest banks based on deposits as of December 31, 2019, we service banking customer accounts through digital channels, as well as through branch locations, ATMs and Cafés. We also operate as one of the largest online direct banks in the United States (“U.S.”) by deposits. In addition to bank lending, treasury management and depository services, we offer credit and debit card products, auto loans and other consumer lending products in markets across the U.S. We were the third largest issuer of Visa \( ^{\circledR} \)  (“Visa”) and MasterCard \( ^{\circledR} \)  (“MasterCard”) credit cards in the U.S. based on the outstanding balance of credit card loans as of December 31, 2019.

We also offer products outside of the U.S. principally through Capital One (Europe) plc (“COEP”), an indirect subsidiary of COBNA organized and located in the United Kingdom (“U.K.”), and through a branch of COBNA in Canada. Both COEP and our branch of COBNA in Canada have the authority to provide credit card loans.

## Business Developments

We regularly explore and evaluate opportunities to acquire financial services and products as well as financial assets, including credit card and other loan portfolios, and enter into strategic partnerships as part of our growth strategy. We also explore opportunities to acquire technology companies and related assets to improve our information technology infrastructure and to deliver on our digital strategy. We may issue equity or debt to fund our acquisitions. In addition, we regularly consider the potential disposition of certain of our assets, branches, partnership agreements or lines of business.

On September 24, 2019, we launched a new credit card issuance program with Walmart Inc. (“Walmart”) and are now the exclusive issuer of Walmart’s cobrand and private label credit card program in the U.S. On October 11, 2019, we completed the acquisition of the existing portfolio of Walmart’s cobrand and private label credit card receivables (“Walmart acquisition”). As of the acquisition date, we added approximately $8.1 billion to our domestic credit card loans held for investment portfolio.

In the second quarter of 2019, we made the decision to exit several small partnership portfolios in our Credit Card business. We sold approximately $900 million of receivables and transferred approximately $100 million to loans held for sale as of June 30, 2019, which resulted in a gain on sale of $49 million recognized in other non-interest income and an allowance release of $68 million.



## Cybersecurity Incident

On July 29, 2019, we announced there was unauthorized access by an outside individual who obtained certain types of personal information relating to people who had applied for our credit card products and to our credit card customers (the “Cybersecurity Incident”). The Cybersecurity Incident occurred on March 22 and 23, 2019. We believe the individual was able to exploit a specific configuration vulnerability in our infrastructure. We immediately fixed the configuration vulnerability that this individual exploited and verified there are no other instances in our environment. The person responsible was arrested by the Federal Bureau of Investigation on July 29, 2019 and federal prosecution of the responsible person has commenced. The U.S. Attorney’s Office has stated they believe the data has been recovered and that there is no evidence the data was used for fraud or shared by this individual.

This event affected approximately 100 million individuals in the United States and approximately 6 million in Canada. We believe no credit card account numbers or log-in credentials were compromised. The largest category of information accessed was information on consumers and small businesses as of the time they applied for one of our credit card products from 2005 through early 2019. This information included personal information that we routinely collect at the time we receive credit card applications, including names, addresses, zip codes/postal codes, phone numbers, email addresses, dates of birth, and self-reported income. In addition to credit card application data, the individual also obtained portions of credit card customer data, including customer status data (e.g., credit scores, credit limits, balances, payment history, contact information) and fragments of transaction data from a total of 23 days during 2016, 2017 and 2018. Approximately 120,000 Social Security numbers of our credit card customers and approximately 80,000 linked bank account numbers of our secured credit card customers were compromised in this incident. For our Canadian credit card customers, approximately 1 million Social Insurance Numbers were compromised in this incident.

We provided required notification to affected individuals and made free credit monitoring and identity protection available. We retained a leading independent cybersecurity firm that confirmed we correctly identified and fixed the specific configuration vulnerability exploited in the Cybersecurity Incident.

During the year, we incurred $72 million of incremental expenses related to the remediation of and response to the Cybersecurity Incident, largely driven by customer notifications, credit monitoring, technology costs, and professional support, offset by $34 million of insurance recoveries pursuant to our insurance coverage described below. These amounts were treated as adjusting items as it relates to our financial results (“Cyber Adjusting Items”). We expect to be at the low end of the $100 million to $150 million range previously disclosed for the total amount of Cyber Adjusting Items and expect that some of these costs will extend beyond 2019.

We carry insurance to cover certain costs associated with a cyber risk event. This insurance has a total coverage limit of $400 million and is subject to a $10 million deductible, which was met in the third quarter of 2019, as well as standard exclusions. We continue to expect that a significant portion of the Cyber Adjusting Items will be covered by insurance. Insurance reimbursements will also be treated as adjusting items, and the timing of recognizing insurance reimbursements may differ from the timing of recognizing the associated expenses.

We continue to invest significantly in cybersecurity and expect to make additional investments as we continue to assess our cybersecurity program. These estimated investments are in addition to the estimated Cyber Adjusting Items and we expect to absorb them within our existing operating efficiency ratio guidance.

Although the ultimate magnitude and timing of expenses or other impacts to our business or reputation related to the Cybersecurity Incident are uncertain, they may be significant, and some of the costs may not be covered by insurance. However, we do not believe that this incident will negatively impact our strategy or our long-term financial health. For more information, see “Note 18—Commitments, Contingencies, Guarantees and Others.”

Our reported results excluding adjusting items, including the Cyber Adjusting Items, and our existing operating efficiency ratio guidance represent non-GAAP measures which we believe help users of our financial information understand the impact of these adjusting items on our reported results as well as provide an alternate measurement of our operating performance.



## Additional Information

Our common stock trades on the New York Stock Exchange (“NYSE”) under the symbol “COF” and is included in the Standard & Poor’s (“S&P”) 100 Index. We maintain a website at www.capitalone.com. Documents available under Corporate Governance in the Investor Relations section of our website include:

• our Code of Conduct;

• our Corporate Governance Guidelines; and

• charters for the Audit, Compensation, Governance and Nominating, and Risk Committees of the Board of Directors.

These documents also are available in print to any stockholder who requests a copy. We intend to disclose future amendments to certain provisions of our Code of Conduct, and waivers of our Code of Conduct granted to executive officers and directors, on the website within four business days following the date of the amendment or waiver.

In addition, we make available free of charge through our website all of our U.S. Securities and Exchange Commission (“SEC”) filings, including our Annual Reports on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K and amendments to those reports, as soon as reasonably practicable after electronically filing or furnishing such material to the SEC at www.sec.gov.

## OPERATIONS AND BUSINESS SEGMENTS

Our consolidated total net revenues are derived primarily from lending to consumer and commercial customers net of funding costs associated with our deposits, long-term debt and other borrowings. We also earn non-interest income which primarily consists of interchange income, net of reward expenses, service charges and other customer-related fees. Our expenses primarily consist of the provision for credit losses, operating expenses, marketing expenses and income taxes.

Our principal operations are organized for management reporting purposes into three major business segments, which are defined primarily based on the products and services provided or the types of customers served: Credit Card, Consumer Banking and Commercial Banking. The operations of acquired businesses have been integrated into our existing business segments. Certain activities that are not part of a segment, such as management of our corporate investment portfolio, asset/liability management by our centralized Corporate Treasury group and residual tax expense or benefit to arrive at the consolidated effective tax rate that is not assessed to our primary business segments, are included in the Other category.

- Credit Card: Consists of our domestic consumer and small business card lending, and international card businesses in Canada and the United Kingdom.

- Consumer Banking: Consists of our deposit gathering and lending activities for consumers and small businesses, and national auto lending.

- Commercial Banking: Consists of our lending, deposit gathering, capital markets and treasury management services to commercial real estate and commercial and industrial customers. Our commercial and industrial customers typically include companies with annual revenues between $20 million and $2 billion.

Customer usage and payment patterns, credit quality, levels of marketing expense and operating efficiency all affect our profitability. In our Credit Card business, we experience fluctuations in purchase volume and the level of outstanding loan receivables due to seasonal variances in consumer spending and payment patterns which, for example, are highest around the winter holiday season. Net charge-off rates for our credit card loan portfolio also have historically exhibited seasonal patterns as well and generally tend to be the highest in the first quarter of the year. No individual quarter in 2019, 2018 or 2017 accounted for more than 30% of our total revenues in any of these fiscal years.

For additional information on our business segments, including the financial performance of each business, see “Part II—Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations (“MD&A”)—Executive Summary and Business Outlook,” “MD&A—Business Segment Financial Performance” and “Note 17—Business Segments and Revenue from Contracts with Customers” of this Report.



## COMPETITION

Each of our business segments operates in a highly competitive environment, and we face competition in all aspects of our business from numerous bank and non-bank providers of financial services.

Our Credit Card business competes with international, national, regional and local issuers of Visa and MasterCard credit cards, as well as with American Express \( ^{®} \) , Discover Card \( ^{®} \) , private-label card brands, and, to a certain extent, issuers of debit cards. In general, customers are attracted to credit card issuers largely on the basis of price, credit limit, reward programs and other product features.

Our Consumer Banking and Commercial Banking businesses compete with national, state and direct banks for deposits, commercial and auto loans, as well as with savings and loan associations and credit unions for loans and deposits. Our competitors also include automotive finance companies, commercial mortgage banking companies and other financial services providers that provide loans, deposits, and other similar services and products. In addition, we compete against non-depository institutions that are able to offer these products and services. Securities firms and insurance companies that elect to become financial holding companies may acquire banks and other financial institutions. Combinations of this type could significantly change the competitive environment in which we conduct business. The financial services industry is also likely to become more competitive as further technological advances enable more companies to provide financial services. These technological advances may diminish the importance of depository institutions and other financial intermediaries in the transfer of funds between parties. In addition, competition among direct banks is intense because online banking provides customers the ability to rapidly deposit and withdraw funds and open and close accounts in favor of products and services offered by competitors.

Our businesses generally compete on the basis of the quality and range of their products and services, transaction execution, innovation and price. Competition varies based on the types of clients, customers, industries and geographies served. Our ability to compete depends, in part, on our ability to attract and retain our associates and on our reputation. There can be no assurance, however, that our ability to market products and services successfully or to obtain adequate returns on our products and services will not be impacted by the nature of the competition that now exists or may later develop, or by the broader economic environment. For a discussion of the risks related to our competitive environment, see “Part I—Item 1A. Risk Factors.”

## SUPERVISION AND REGULATION

## General

Capital One Financial Corporation is a bank holding company (“BHC”) and a financial holding company (“FHC”) under the Bank Holding Company Act of 1956, as amended (“BHC Act”), and is subject to the requirements of the BHC Act, including approval requirements for investments in or acquisitions of banking organizations, capital adequacy standards and limitations on nonbanking activities. As a BHC and FHC, we are subject to supervision, examination and regulation by the Board of Governors of the Federal Reserve System (“Federal Reserve”). Permissible activities for a BHC include those activities that are so closely related to banking as to be a proper incident thereto. In addition, an FHC is permitted to engage in activities considered to be financial in nature (including, for example, securities underwriting and dealing and merchant banking activities), incidental to financial activities or, if the Federal Reserve determines that they pose no risk to the safety or soundness of depository institutions or the financial system in general, activities complementary to financial activities.

To become and remain eligible for FHC status, a BHC and its subsidiary depository institutions must meet certain criteria, including capital, management and Community Reinvestment Act (“CRA”) requirements. Failure to meet such criteria could result, depending on which requirements were not met, in restrictions on new financial activities or acquisitions or being required to discontinue existing activities that are not generally permissible for BHCs.

The Banks are national associations chartered under the laws of the United States and the deposits of which are insured by the Deposit Insurance Fund (“DIF”) of the Federal Deposit Insurance Corporation (“FDIC”) up to applicable limits. The Banks are subject to comprehensive regulation and periodic examination by the Office of the Comptroller of the Currency (“OCC”), the FDIC and the Consumer Financial Protection Bureau (“CFPB”).

We are also registered as a financial institution holding company under the laws of the Commonwealth of Virginia and, as such, we are subject to periodic examination by the Virginia Bureau of Financial Institutions. We also face regulation in the international



jurisdictions in which we conduct business. See “Regulation of Businesses by Authorities Outside the United States” below for additional details.

## Regulation of Business Activities

The business activities of the Company and the Banks are also subject to regulation and supervision under various laws and regulations.

## Regulations of Consumer Lending Activities

The activities of the Banks as consumer lenders are subject to regulation under various federal laws, including, for example, the Truth in Lending Act (“TILA”), the Equal Credit Opportunity Act, the Fair Credit Reporting Act, the CRA, the Servicemembers Civil Relief Act and the Military Lending Act, as well as under various state laws. TILA, as amended, imposes a number of restrictions on credit card practices impacting rates and fees, requires that a consumer’s ability to pay be taken into account before issuing credit or increasing credit limits, and imposes revised disclosures required for open-end credit.

Depending on the underlying issue and applicable law, regulators may be authorized to impose penalties for violations of these statutes and, in certain cases, to order banks to compensate customers. Borrowers may also have a private right of action for certain violations. Federal bankruptcy and state debtor relief and collection laws may also affect the ability of a bank, including the Banks, to collect outstanding balances owed by borrowers.

## Debit Interchange Fees

The Dodd-Frank Wall Street Reform and Consumer Protection Act (“Dodd-Frank Act”) requires that the amount of any interchange fee received by a debit card issuer with respect to debit card transactions be reasonable and proportional to the cost incurred by the issuer with respect to the transaction. Rules adopted by the Federal Reserve to implement these requirements limit interchange fees per debit card transaction to $0.21 plus five basis points of the transaction amount and provide for an additional $0.01 fraud prevention adjustment to the interchange fee for issuers that meet certain fraud prevention requirements.

## Privacy

We are subject to multiple federal and state laws concerning data privacy, such as the Gramm-Leach Bliley Act. This area has seen increasing legislative and regulatory activity. For example, in 2018, the State of California passed the California Consumer Privacy Act (“CCPA”), which creates obligations on covered companies to, among other things, share certain information they have collected about individuals who are California residents with those individuals, subject to some exceptions. The California Attorney General has received public comment on the proposed regulations and is expected to issue final CCPA regulations in the first half of 2020. We have analyzed the CCPA and determined its initial applicability to our business. We will review the final CCPA regulations and determine their impact to our business while we continue to monitor data privacy legal developments in other jurisdictions.

## Bank Secrecy Act and USA PATRIOT Act of 2001

The Bank Secrecy Act and the USA PATRIOT Act of 2001 (“Patriot Act”) require financial institutions, among other things, to implement a risk-based program reasonably designed to prevent money laundering and to combat the financing of terrorism, including through suspicious activity and currency transaction reporting, compliance, record-keeping and customer due diligence.

The Patriot Act also contains financial transparency laws and provides enhanced information collection tools and enforcement mechanisms to the U.S. government, including due diligence and record-keeping requirements for private banking and correspondent accounts; standards for verifying customer identification at account opening; rules to produce certain records upon request of a regulator or law enforcement agency; and rules to promote cooperation among financial institutions, regulators and law enforcement agencies in identifying parties that may be involved in terrorism, money laundering and other crimes.

## Funding

Under the Federal Deposit Insurance Corporation Improvement Act of 1991 (“FDICIA”), as discussed in “MD&A—Liquidity Risk Profile,” only well capitalized and adequately capitalized institutions may accept brokered deposits. Adequately capitalized institutions, however, must obtain a waiver from the FDIC before accepting brokered deposits, and such institutions may not pay rates that significantly exceed the rates paid on deposits of similar maturity obtained from the institution’s normal market area or, for deposits obtained from outside the institution’s normal market area, the national rate on deposits of comparable maturity. The



FDIC is authorized to terminate a bank’s deposit insurance upon a finding by the FDIC that the bank’s financial condition is unsafe or unsound or that the institution has engaged in unsafe or unsound practices or has violated any applicable rule, regulation, order or condition enacted or imposed by the bank’s regulatory agency. The termination of deposit insurance would likely have a material adverse effect on a bank’s liquidity and earnings.

## Nonbank Activities

Certain of our nonbank subsidiaries are subject to supervision and regulation by various other federal and state authorities. United Income, Inc. is an investment adviser registered with the SEC and regulated under the Investment Advisers Act of 1940. Capital One Securities, Inc. and KippsDeSanto & Company are registered broker-dealers regulated by the SEC and the Financial Industry Regulatory Authority. Our broker-dealer subsidiaries are subject, among other things, to net capital rules designed to measure the general financial condition and liquidity of a broker-dealer. Under these rules, broker-dealers are required to maintain the minimum net capital deemed necessary to meet their continuing commitments to customers and others, and to keep a substantial portion of their assets in relatively liquid form. These rules also limit the ability of a broker-dealer to transfer capital to its parent companies and other affiliates. Broker-dealers are also subject to regulations covering their business operations, including sales and trading practices, public offerings, publication of research reports, use and safekeeping of client funds and securities, capital structure, record-keeping and the conduct of directors, officers and employees.

## Derivatives Activities

The Commodity Futures Trading Commission (“CFTC”) and the SEC have jointly issued final rules further defining the Dodd-Frank Act’s “swap dealer” definitions. Based on these rules, no Capital One entity is currently required to register with the CFTC or SEC as a swap dealer. The Dodd-Frank Act also requires all swap market participants to keep certain swap transaction records and report pertinent information to swap data repositories on a real-time and on-going basis. Further, each swap, group, category, type or class of swap that the CFTC or SEC determines must be cleared through a derivatives clearinghouse (unless the swap is eligible for a clearing exemption) must also be executed on a designated contract market (“DCM”), exchange or swap execution facility (“SEF”), unless no DCM, exchange or SEF has made the swap available for trading.

## Volcker Rule

We and each of our subsidiaries, including the Banks, are subject to the “Volcker Rule,” a provision of the Dodd-Frank Act that contains prohibitions on proprietary trading and certain investments in, and relationships with, covered funds (hedge funds, private equity funds and similar funds), subject to certain exemptions, in each case as the applicable terms are defined in the Volcker Rule and the implementing regulations. The implementing regulations also require that we establish and maintain a compliance program designed to ensure adherence with the requirements of the regulations.

## Capital and Liquidity Regulation

The Company and the Banks are subject to capital adequacy guidelines adopted by the Federal Reserve and OCC. For a further discussion of the capital adequacy guidelines, see “MD&A—Capital Management,” “MD&A—Liquidity Risk Profile” and “Note 11—Regulatory and Capital Adequacy.”

## Basel III and United States Capital Rules

The Federal Reserve, OCC and FDIC (collectively, the “Federal Banking Agencies”) have issued regulations (“Basel III Capital Rule”) that implement certain capital and liquidity requirements published by the Basel Committee on Banking Supervision (“Basel Committee”), along with certain Dodd-Frank Act and other capital provisions. The Basel III Capital Rule includes the “Basel III Standardized Approach” and the “Basel III Advanced Approaches.” Prior to January 1, 2020, the Basel III Advanced Approaches were mandatory for institutions with total consolidated assets of $250 billion or more or total consolidated on-balance sheet foreign exposure of $10 billion or more. The Basel III Capital Rule revised the definition of regulatory capital, established a new common equity Tier 1 capital requirement, set higher minimum capital ratio requirements, and introduced a capital conservation buffer of 2.5%, a supplementary leverage ratio of 3.0%, and a countercyclical capital buffer (currently set at 0.0%). Compliance with the Basel III Capital Rule went into effect for Capital One beginning on January 1, 2014, with certain provisions becoming effective later according to various start dates and phase-in periods that ended January 1, 2019.

In October 2019, the Federal Banking Agencies amended the Basel III Capital Rule to provide for tailored application of certain capital requirements across different categories of banking institutions (“Tailoring Rules”). These categories are determined primarily by an institution’s asset size, with adjustments to a more stringent category possible if the institution exceeds certain



other risk-based thresholds. As a BHC with total consolidated assets of at least $250 billion that does not exceed any of the applicable risk-based thresholds, we are a Category III institution under the Tailoring Rules. Therefore, we are no longer subject to the Basel III Advanced Approaches and certain associated capital requirements, such as the requirement to include in regulatory capital certain elements of Accumulated other comprehensive income (“AOCI”), although we will remain subject to the countercyclical capital buffer and supplementary leverage ratio, which were previously required only for Basel III Advanced Approaches institutions.

In July 2019, the Federal Banking Agencies finalized certain changes to the Basel III Capital Rule for institutions not subject to the Basel III Advanced Approaches, including Capital One (“Capital Simplification Rule”). These changes, effective January 1, 2020, generally raise the threshold above which covered institutions must deduct certain assets from their common equity Tier 1 capital, including certain deferred tax assets, mortgage servicing assets, and investments in unconsolidated financial institutions. We anticipate that the Tailoring Rules and Capital Simplification Rule will, taken together, decrease our capital requirements.

Global systemically important banks (“G-SIBs”) that are based in the U.S. are subject to an additional common equity Tier 1 capital requirement (“G-SIB Surcharge”). We are not a G-SIB based on the most recent available data and thus we are not subject to a G-SIB Surcharge.

In December 2018, the Federal Banking Agencies issued a final rule to address regulatory capital treatment of credit loss allowances under the current expected credit loss (“CECL”) model. The CECL model became applicable to Capital One as of January 1, 2020. The rule (“CECL Capital Rule”) revises the Federal Banking Agencies’ regulatory capital rules to identify which credit loss allowances under the CECL model are eligible for inclusion in regulatory capital and to provide banking organizations the option to phase in over a three-year transition period ending January 1, 2023 the day-one adverse effects on regulatory capital that may result from the adoption of the CECL model (“CECL Transition Election”). We intend to make the CECL Transition Election beginning in the first quarter of 2020.

## Market Risk Rule

The “Market Risk Rule” supplements the Basel III Capital Rule by requiring institutions subject to the Market Risk Rule to adjust their risk-based capital ratios to reflect the market risk in their trading portfolios. The Market Risk Rule generally applies to institutions with aggregate trading assets and liabilities equal to the lesser of:

• 10% or more of total assets; or

• $1 billion or more.

As of December 31, 2019, the Company and CONA are subject to the Market Risk Rule. See “MD&A—Market Risk Profile” below for additional information.

## Basel III and United States Liquidity Rules

The Basel Committee has published a liquidity framework that includes two standards for liquidity risk supervision. One standard, the liquidity coverage ratio (“LCR”), seeks to promote short-term resilience by requiring organizations to hold sufficient high-quality liquid assets to survive a stress scenario lasting for 30 days. The other standard, the net stable funding ratio (“NSFR”), seeks to promote longer-term resilience by requiring sufficient stable funding over a one-year period based on the liquidity characteristics of its assets and activities.

The Company and the Banks are subject to the LCR as implemented by the Federal Reserve and OCC (“LCR Rule”). The LCR Rule requires the Company and each of the Banks to hold an amount of eligible high-quality liquid assets (“HQLA”) that equals or exceeds 100% of their respective projected adjusted net cash outflows over a 30-day period, each as calculated in accordance with the LCR Rule. The LCR Rule requires us to calculate the LCR daily. In addition, the Company is required to make quarterly public disclosures of its LCR and certain related quantitative liquidity metrics, along with a qualitative discussion of its LCR.

Under the Tailoring Rules, as a Category III institution with less than $75 billion in weighted average short-term wholesale funding, the Company’s and the Banks’ total net cash outflows are multiplied by an outflow adjustment percentage of 85%. We expect this outflow adjustment to materially increase the LCR for the Banks but not for the Company. The LCR Rule restricts the amount of HQLA held at the Banks in excess of the Banks’ total net cash outflow amount that can be included in the Company’s HQLA amount (referred to as “Trapped Liquidity”). Therefore, although we typically manage Bank-level LCRs at a level well above the regulatory minimum of 100%, the amount of Trapped Liquidity will also increase as the Banks’ total net cash outflows are reduced.



by the 85% factor. That increase in Trapped Liquidity will prevent the Company’s LCR from materially changing as a result of the Tailoring Rules.

In April 2016, the Federal Banking Agencies issued an interagency notice of proposed rulemaking regarding the U.S. implementation of the Basel III NSFR (“Proposed NSFR”), which would apply to the same institutions subject to the LCR Rule. The Proposed NSFR would require us to maintain a sufficient amount of stable funding in relation to our assets, derivatives exposures and commitments over a one-year horizon period. Although the Proposed NSFR is generally consistent with the Basel NSFR standard, it is more stringent in certain areas. The financial and operational impact on us of a final NSFR rule remains uncertain until a final rule is published. There is uncertainty regarding the timing and form of any such final rule.

## FDICIA and Prompt Corrective Action

The FDICIA requires the Federal Banking Agencies to take “prompt corrective action” for banks that do not meet minimum capital requirements. The FDICIA establishes five capital ratio levels: well capitalized; adequately capitalized; undercapitalized; significantly undercapitalized; and critically undercapitalized. The three undercapitalized categories are based upon the amount by which a bank falls below the ratios applicable to an adequately capitalized institution. The capital categories are determined solely for purposes of applying the FDICIA’s prompt corrective action (“PCA”) provisions, and such capital categories may not constitute an accurate representation of the Banks’ overall financial condition or prospects.

The Basel III Capital Rule updated the PCA framework to reflect new, higher regulatory capital minimums. For an insured depository institution to be well capitalized, it must maintain a total risk-based capital ratio of 10% or more; a Tier 1 capital ratio of 8% or more; a common equity Tier 1 capital ratio of 6.5% or more; and a leverage ratio of 5% or more. An adequately capitalized depository institution must maintain a total risk-based capital ratio of 8% or more; a Tier 1 capital ratio of 6% or more; a common equity Tier 1 capital ratio of 4.5% or more; a leverage ratio of 4% or more; and, for Category III and certain other institutions under the Tailoring Rules, a supplementary leverage ratio of 3% or more. The PCA provisions also authorize the Federal Banking Agencies to reclassify a bank’s capital category or take other action against banks that are determined to be in an unsafe or unsound condition or to have engaged in unsafe or unsound banking practices.

As an additional means to identify problems in the financial management of depository institutions, the FDICIA required the Federal Banking Agencies to establish certain non-capital safety and soundness standards. The standards adopted by the Federal Banking Agencies relate generally to operations and management, asset quality, interest rate exposure and executive compensation. The Federal Banking Agencies are authorized to take action against institutions that fail to meet such standards.

## Enhanced Prudential Standards and Other Requirements Under the Dodd-Frank Act

We are a “covered company” subject under the Dodd-Frank Act to certain enhanced prudential standards, including requirements that may be recommended by the Financial Stability Oversight Council (“FSOC”) and implemented by the Federal Reserve and other regulators. We remain a covered company under the amendments to the Dodd-Frank Act made by the Economic Growth, Regulatory Relief, and Consumer Protection Act (“EGRRCPA”), which provided reduced enhanced prudential standards for institutions with less than $250 billion in assets. As a result, we are subject to more stringent standards and requirements than those applicable to institutions that are not covered companies. The FSOC may also issue recommendations to the Federal Reserve or other primary financial regulatory agencies to apply new or enhanced standards to certain financial activities or practices.

The Federal Reserve and FDIC have issued rules requiring the Company to implement resolution planning for orderly resolution in the event the covered company faces material financial distress or failure. The FDIC issued similar rules regarding resolution planning applicable to the Banks. In addition, the OCC has issued rules requiring banks with assets of $250 billion or more to develop recovery plans detailing the actions they would take to remain a going concern when they experience considerable financial or operational stress, but have not deteriorated to the point that resolution is imminent.

The Federal Reserve established a rule that implements the requirement in the Dodd-Frank Act that the Federal Reserve conduct annual stress tests on the capacity of our capital to absorb losses as a result of adverse economic conditions. This rule also requires the Company to conduct its own stress tests and publish the results of the stress tests on our website or other public forum. As a Category III institution under the Tailoring Rules, the Company must disclose the results of its company-run stress test in 2020 and every two years thereafter. The OCC has adopted a similar stress test rule requiring banks with at least $250 billion in assets, including CONA, to conduct their own company-run stress tests. Under that OCC rule, CONA must disclose the results of this stress test in 2020 and every two years thereafter.



The Federal Reserve also established rules implementing other aspects of the enhanced prudential standards under the Dodd-Frank Act (“Enhanced Standards Rule”). Under the Enhanced Standards Rule, the Company must meet liquidity risk management standards, conduct internal liquidity stress tests, and maintain a 30-day buffer of highly liquid assets, in each case, consistent with the requirements of the Enhanced Standards Rule. These requirements are in addition to the LCR, discussed above in “Basel III and United States Liquidity Rules.” The Enhanced Standards Rule also requires that the Company comply with, and hold capital commensurate with, the requirements of, any regulations adopted by the Federal Reserve relating to capital planning and stress tests. Stress testing and capital planning regulations are discussed further below under “Dividends, Stock Repurchases and Transfers of Funds.” The Enhanced Standards Rule also requires that the Company establish and maintain an enterprise-wide risk management framework that includes a risk committee and a chief risk officer.

Although not a requirement of the Dodd-Frank Act, the OCC established regulatory guidelines (“Heightened Standards Guidelines”) that apply heightened standards for risk management to large institutions subject to its supervision, including the Banks. The Heightened Standards Guidelines establish standards for the development and implementation by the Banks of a risk governance framework.

## Investment in the Company and the Banks

Certain acquisitions of our capital stock may be subject to regulatory approval or notice under federal or state law. Investors are responsible for ensuring that they do not, directly or indirectly, acquire shares of our capital stock in excess of the amount that can be acquired without regulatory approval, including under the BHC Act and the Change in Bank Control Act (“CIBC Act”).

Federal law and regulations prohibit any person or company from acquiring control of the Company or the Banks without, in most cases, prior written approval of the Federal Reserve or the OCC, as applicable. Control exists if, among other things, a person or company acquires more than 25% of any class of our voting stock or otherwise has a controlling influence over us. For a publicly traded BHC such as ourselves, a rebuttable presumption of control arises under the CIBC Act if a person or company acquires more than 10% of any class of our voting stock.

Additionally, COBNA and CONA are “banks” within the meaning of Chapter 13 of Title 6.1 of the Code of Virginia governing the acquisition of interests in Virginia financial institutions (“Financial Institution Holding Company Act”). The Financial Institution Holding Company Act prohibits any person or entity from acquiring, or making any public offer to acquire, control of a Virginia financial institution or its holding company without making application to, and receiving prior approval from, the Virginia Bureau of Financial Institutions.

## Dividends, Stock Repurchases and Transfers of Funds

Under the Federal Reserve’s capital planning rules (commonly referred to as Comprehensive Capital Analysis and Review or “CCAR”), “covered BHCs,” including ourselves, must submit a capital plan to the Federal Reserve on an annual basis that contains a description of all planned capital actions, including dividends or stock repurchases, over a nine-quarter planning horizon beginning with the first quarter of the calendar year the capital plan is submitted (“CCAR cycle”). A covered BHC may take the proposed capital actions if the Federal Reserve does not object to the plan.

Dodd-Frank Act stress testing, described above in “Enhanced Prudential Standards and Other Requirements under the Dodd-Frank Act,” is a complementary exercise to CCAR. It is a forward-looking exercise conducted by the Federal Reserve and covered financial companies to help assess whether a company has sufficient capital to absorb losses and support operations during adverse economic conditions. The supervisory stress test, after incorporating a firm’s planned capital actions, is used for quantitative assessment in CCAR.

The Company must file its capital plan and stress testing results with the Federal Reserve by April 5 of each year (unless the Federal Reserve designates a later date), using data as of the end of the prior calendar year. The Federal Reserve is expected to provide its objection or non-objection to that capital plan in June of that year. The Federal Reserve’s objection or non-objection applies to planned capital actions from the third quarter of the year the capital plan is submitted through the end of the second quarter of the following year. The Company, along with other BHCs subject to the supplementary leverage ratio, must incorporate an estimate of its supplementary leverage ratio into its capital plan and stress tests.

The current capital planning and stress testing rules place supervisory focus on quarterly capital issuances and distributions by establishing a cumulative net distribution requirement. Under a “de minimis” exception, if a company does not receive an objection to its capital plan, it may in certain cases distribute up to 0.25% of its Tier 1 capital above the distributions in its capital plan. With certain limited exceptions, to the extent a BHC does not issue the amount of a given class of regulatory capital instrument that it



projected in its capital plan, as measured on an aggregate basis beginning in the third quarter of the planning horizon, the BHC must reduce its capital distributions.

In December 2018, the Federal Reserve announced that it will maintain its pre-CECL framework for calculating allowances on loans in the supervisory stress test for the 2020 and 2021 supervisory stress testing cycles until the impact of CECL is better known and understood. The Federal Reserve stated further that although bank holding companies required to perform company-run stress tests will be required to incorporate CECL into those stress tests starting in the 2020 cycle, it will not issue supervisory findings on those firms' allowance estimations in the CCAR exercise through 2021.

In April 2018, the Federal Reserve issued a proposed rule (“Stress Capital Buffer Proposed Rule”) that would implement a firm-specific “stress capital buffer” requirement and a “stress leverage buffer” requirement. The Federal Reserve described the Stress Capital Buffer Proposed Rule as designed to simplify the agency’s regulatory regime by integrating the supervisory stress tests with its non-stress capital rules. Under the Stress Capital Buffer Proposed Rule, a firm’s stress capital buffer would have a floor of 2.5% of total risk-weighted assets, replacing the existing 2.5% capital conservation buffer, and would equal, as a percentage of total risk-weighted assets, the sum of (i) the difference between a firm’s starting common equity Tier 1 capital ratio and the low point under the severely adverse scenario of the Federal Reserve’s supervisory stress test plus (ii) the ratio of the firm’s projected four quarters of common stock dividends to risk-weighted assets as projected under CCAR (for the fourth to seventh quarters of the planning horizon). A firm’s new “Standardized Approach capital conservation buffer” would include its stress capital buffer, any G-SIB surcharge (not applicable to us), and any applicable countercyclical capital buffer (currently set at zero). The consequences of breaching the stress capital buffer requirement would be consistent with the current capital conservation buffer framework and would result in increasingly strict limitations on capital distributions and discretionary bonus payments. The Stress Capital Buffer Proposed Rule would replace the current CCAR post-stress leverage ratio requirement with a stress leverage buffer requirement. Additionally, the proposal would modify certain CCAR assumptions relating to balance sheet growth, prefunding of dividends, and capital distributions. It is not clear which of these changes, if any, will be finalized and when they would go into effect.

Historically, dividends from the Company’s direct and indirect subsidiaries have represented a major source of the funds we have used to pay dividends on our stock, make payments on corporate debt securities and meet our other obligations. There are various federal law limitations on the extent to which the Banks can finance or otherwise supply funds to us through dividends and loans. These limitations include minimum regulatory capital requirements, federal banking law requirements concerning the payment of dividends out of net profits or surplus, provisions of Sections 23A and 23B of the Federal Reserve Act and Regulation W governing transactions between an insured depository institution and its affiliates, as well as general federal regulatory oversight to prevent unsafe or unsound practices. In general, federal and applicable state banking laws prohibit insured depository institutions, such as the Banks, from making dividend distributions without first obtaining regulatory approval if such distributions are not paid out of available earnings or would cause the institution to fail to meet applicable capital adequacy standards.

## Deposit Insurance Assessments

Each of CONA and COBNA, as an insured depository institution, is a member of the DIF maintained by the FDIC. Through the DIF, the FDIC insures the deposits of insured depository institutions up to prescribed limits for each depositor. The FDIC sets a Designated Reserve Ratio (“DRR”) for the DIF. To maintain the DIF, member institutions may be assessed an insurance premium, and the FDIC may take action to increase insurance premiums if the DRR falls below its required level.

## Source of Strength and Liability for Commonly Controlled Institutions

Under regulations issued by the Federal Reserve, a BHC must serve as a source of financial and managerial strength to its subsidiary banks (the so-called “source of strength doctrine”). The Dodd-Frank Act codified this doctrine.

Under the “cross-guarantee” provision of the Financial Institutions Reform, Recovery and Enforcement Act of 1989 (“FIRREA”), insured depository institutions such as the Banks may be liable to the FDIC with respect to any loss incurred, or reasonably anticipated to be incurred, by the FDIC in connection with the default of, or FDIC assistance to, any commonly controlled insured depository institution. The Banks are commonly controlled within the meaning of the FIRREA cross-guarantee provision.

## FDIC Orderly Liquidation Authority

The Dodd-Frank Act provides the FDIC with liquidation authority that may be used to liquidate nonbank financial companies and BHCs if the Treasury Secretary, in consultation with the President and based on the recommendation of the Federal Reserve and other appropriate Federal Banking Agencies, determines that doing so is necessary, among other criteria, to mitigate serious adverse



effects on U.S. financial stability. Upon such a determination, the FDIC would be appointed receiver and must liquidate the company in a way that mitigates significant risks to financial stability and minimizes moral hazard. The costs of a liquidation of the company would be borne by shareholders and unsecured creditors and then, if necessary, by risk-based assessments on large financial companies. The FDIC has issued rules implementing certain provisions of its liquidation authority and may issue additional rules in the future.

## Regulation of Businesses by Authorities Outside the United States

COBNA is subject to regulation in foreign jurisdictions where it operates, currently in the United Kingdom and Canada.

## United Kingdom

In the United Kingdom, COBNA operates through COEP, which was established in 2000 and is an authorized payment institution regulated by the Financial Conduct Authority (“FCA”) under the Payment Services Regulations 2017 and the Financial Services and Markets Act 2000. COEP’s indirect parent, Capital One Global Corporation, is wholly-owned by COBNA and is subject to regulation by the Federal Reserve as an “agreement corporation” under the Federal Reserve’s Regulation K.

The FCA set a deadline of August 29, 2019 (“the Deadline”) for the submission of complaints to firms (including COEP) about Payment Protection Insurance (“PPI”). In order to ensure complainants were treated fairly and in anticipation of the increase in complaint volumes that the Deadline would create, the FCA closely supervised all large lenders (including COEP) throughout 2019. COEP received a significant volume of complaints, particularly in the weeks immediately preceding the Deadline, and expects to be handling those complaints through the second quarter of 2020. Escalations to the Financial Ombudsman Service (“FOS”) may then take place until the end of 2020. During that time, the FCA will continue to closely supervise firms that handle PPI complaints and the supporting processes, people and systems.

## Canada

In Canada, COBNA operates as an authorized foreign bank pursuant to the Bank Act (Canada) (“Bank Act”) and is permitted to conduct its credit card business in Canada through its Canadian branch, Capital One Bank (Canada Branch) (“Capital One Canada”). The primary regulator of Capital One Canada is the Office of the Superintendent of Financial Institutions. Other regulators include the Financial Consumer Agency of Canada (“FCAC”), the Office of the Privacy Commissioner of Canada, and the Financial Transactions and Reports Analysis Centre of Canada. Capital One Canada is subject to regulation under various Canadian federal laws, including the Bank Act and its regulations, the Proceeds of Crime (Money Laundering) and Terrorist Financing Act and the Personal Information Protection and Electronic Documents Act.

On December 13, 2018, Bill C-86, Budget Implementation Act, 2018, No. 2 was passed by Parliament. Among other things, Bill C-86 amends the Bank Act (Canada) to consolidate and strengthen provisions that apply to banks and authorized foreign banks in the areas of consumer protection, corporate governance, business practices, public reporting, disclosure of information and access to basic banking services. Bill C-86 also amends the FCAC Act to enhance the role and powers of the FCAC by, among other things, increasing the maximum penalty for a violation of the consumer protection provisions of the Bank Act from 50,000 Canadian dollars (“CAD”) for natural persons and 500,000 CAD in the case of financial institutions or a payment card network to 1 million CAD and 10 million CAD, respectively. We are continuing to analyze the impacts of Bill C-86 in order to determine its applicability and impact to our business.

In August 2018, the Government of Canada announced new voluntary commitments from Visa Canada and MasterCard Canada, which will take effect when the original commitments end in 2020. As part of their new commitments, Visa and Mastercard will further reduce interchange fees for consumer credit cards by approximately 10 basis points to an annual average effective rate of 1.4% for a period of five years. Visa and Mastercard will also narrow the range of interchange rates (lowest vs. highest fee) charged to businesses.

## EMPLOYEES

A central part of our philosophy is to attract and retain highly capable staff. We had approximately 51,900 employees, whom we refer to as “associates,” as of December 31, 2019. None of our associates are covered under a collective bargaining agreement, and management considers our associate relations to be satisfactory.



## Technology/Systems

We leverage information and technology to achieve our business objectives and to develop and deliver products and services that satisfy our customers' needs. A key part of our strategic focus is the development and use of efficient, flexible computer and operational systems, such as cloud technology, to support complex marketing and account management strategies, the servicing of our customers, and the development of new and diversified products. We believe that the continued development and integration of these systems is an important part of our efforts to reduce costs, improve quality and security and provide faster, more flexible technology services. Consequently, we continuously review capabilities and develop or acquire systems, processes and competencies to meet our unique business requirements.

As part of our continuous efforts to review and improve our technologies, we may either develop such capabilities internally or rely on third-party outsourcers who have the ability to deliver technology that is of higher quality, lower cost, or both. We continue to rely on third-party outsourcers to help us deliver systems and operational infrastructure. These relationships include (but are not limited to): Amazon Web Services, Inc. (“AWS”) for our cloud infrastructure, Total System Services LLC (“TSYS”) for consumer and commercial credit card processing services for our North American and U.K. portfolios, Fidelity Information Services (“FIS”) for certain of our banking systems and International Business Machines Corporation for mainframe managed services.

We are committed to safeguarding our customers’ and our own information and technology, implement backup and recovery systems, and generally require the same of our third-party service providers. We take measures that mitigate against known attacks and use internal and external resources to scan for vulnerabilities in platforms, systems, and applications necessary for delivering Capital One products and services. For a discussion of the risks associated with our use of technology systems, see “Part I—Item 1A. Risk Factors” under the headings “We face risks related to our operational, technological and organizational infrastructure” and “Increased costs, reductions in revenue, reputational damage and business disruptions can result from the theft, loss or misuse of information, including as a result of a cyber-attack.”

## Intellectual Property

As part of our overall and ongoing strategy to protect and enhance our intellectual property, we rely on a variety of protections, including copyrights, trademarks, trade secrets, patents and certain restrictions on disclosure, solicitation and competition. We also undertake other measures to control access to, or distribution of, our other proprietary information. Despite these precautions, it may be possible for a third party to copy or otherwise obtain and use certain intellectual property or proprietary information without authorization. Our precautions may not prevent misappropriation or infringement of our intellectual property or proprietary information. In addition, our competitors and other third parties also file patent applications for innovations that are used in our industry. The ability of our competitors and other third parties to obtain patents may adversely affect our ability to compete and our financial results. Conversely, our ability to obtain patents may increase our competitive advantage, preserve our freedom to operate, and allow us to enter into licensing (e.g., cross-licenses) or other arrangements with third parties. There can be no assurance that we will be successful in such efforts, or that the ability of our competitors to obtain such patents may not adversely impact our financial results. For a discussion of risks associated with intellectual property, see “Part I—Item 1A. Risk Factors” under the heading “If we are not able to protect our intellectual property, our revenue and profitability could be negatively affected.”

## FORWARD-LOOKING STATEMENTS

From time to time, we have made and will make forward-looking statements, including those that discuss, among other things, strategies, goals, outlook or other non-historical matters; projections, revenues, income, returns, expenses, capital measures, capital allocation plans, accruals for claims in litigation and for other claims against us; earnings per share, efficiency ratio, operating efficiency ratio, or other financial measures for us; future financial and operating results; our plans, objectives, expectations and intentions; and the assumptions that underlie these matters.

To the extent that any such information is forward-looking, it is intended to fit within the safe harbor for forward-looking information provided by the Private Securities Litigation Reform Act of 1995.

Numerous factors could cause our actual results to differ materially from those described in such forward-looking statements, including, among other things:



- general economic and business conditions in the U.S., the U.K., Canada or our local markets, including conditions affecting employment levels, interest rates, tariffs, collateral values, consumer income, credit worthiness and confidence, spending and savings that may affect consumer bankruptcies, defaults, charge-offs and deposit activity;

- an increase or decrease in credit losses, including increases due to a worsening of general economic conditions in the credit environment, and the impact of inaccurate estimates or inadequate reserves;

- compliance with financial, legal, regulatory, tax or accounting changes or actions, including the impacts of the Tax Act, the Dodd-Frank Act, and other regulations governing bank capital and liquidity standards;

• our ability to manage effectively our capital and liquidity;

- developments, changes or actions relating to any litigation, governmental investigation or regulatory enforcement action or matter involving us, including those relating to U.K. PPI;

• the inability to sustain revenue and earnings growth;

• increases or decreases in interest rates and uncertainty with respect to the interest rate environment;

• uncertainty regarding, and transition away from, the London Interbank Offering Rate;

- our ability to access the capital markets at attractive rates and terms to capitalize and fund our operations and future growth;

- increases or decreases in our aggregate loan balances or the number of customers and the growth rate and composition thereof, including increases or decreases resulting from factors such as shifting product mix, amount of actual marketing expenses we incur and attrition of loan balances;

• the amount and rate of deposit growth;

• changes in deposit costs;

• our ability to execute on our strategic and operational plans;

• restructuring activities or other charges;

• our response to competitive pressures;

- changes in retail distribution strategies and channels, including the emergence of new technologies and product delivery systems;

- our success in integrating acquired businesses and loan portfolios, and our ability to realize anticipated benefits from announced transactions and strategic partnerships;

• the success of our marketing efforts in attracting and retaining customers;

- changes in the reputation of, or expectations regarding, the financial services industry or us with respect to practices, products or financial condition;

- any significant disruption in our operations or in the technology platforms on which we rely, including cybersecurity, business continuity and related operational risks, as well as other security failures or breaches of our systems or those of our customers, partners, service providers or other third parties;

- the potential impact to our business, operations and reputation from, and expenses and uncertainties associated with, the Cybersecurity Incident we announced on July 29, 2019 and associated legal proceedings and other inquiries or investigations, as discussed in “Part I—Item 1. Business—Overview—Cybersecurity Incident” and “Note 18—Commitments, Contingencies, Guarantees and Others”;

• our ability to maintain a compliance and technology infrastructure suitable for the nature of our business;



- our ability to develop and adapt to rapid changes in digital technology to address the needs of our customers and comply with applicable regulatory standards, including compliance with data protection and privacy standards;

• the effectiveness of our risk management strategies;

- our ability to control costs, including the amount of, and rate of growth in, our expenses as our business develops or changes or as it expands into new market areas;

• the extensive use, reliability and accuracy of the models and data we rely on;

• our ability to recruit and retain talented and experienced personnel;

• the impact from, and our ability to respond to, natural disasters and other catastrophic events;

• changes in the labor and employment markets;

• fraud or misconduct by our customers, employees, business partners or third parties;

• merchants’ increasing focus on the fees charged by credit card networks; and

• other risk factors identified from time to time in our public disclosures, including in the reports that we file with the SEC.

Forward-looking statements often use words such as “will,” “anticipate,” “target,” “expect,” “estimate,” “intend,” “plan,” “goal,” “believe,” “forecast,” “outlook” or other words of similar meaning. Any forward-looking statements made by us or on our behalf speak only as of the date they are made or as of the date indicated, and we do not undertake any obligation to update forward-looking statements as a result of new information, future events or otherwise. For additional information on factors that could materially influence forward-looking statements included in this Report, see the risk factors set forth under “Part I—Item 1A. Risk Factors” in this report. You should carefully consider the factors discussed above, and in our Risk Factors or other disclosure, in evaluating these forward-looking statements.



## Item 1A. Risk Factors

This section highlights significant factors, events, and uncertainties that make an investment in our securities risky. The events and consequences discussed in these risk factors could, in circumstances we may not be able to accurately predict, recognize, or control, have a material adverse effect on our business, growth, reputation, prospects, financial condition, operating results, cash flows, liquidity, and stock price. These risk factors do not identify all risks that we face; our operations could also be affected by factors, events, or uncertainties that are not presently known to us or that we currently do not consider to present significant risks to our operations. In addition, the global economic and political climate amplifies many of these risks.

## General Economic and Market Risks

Changes and instability in the macroeconomic environment, consumer confidence and customer behavior may adversely affect our business.

We offer a broad array of financial products and services to consumers, small businesses and commercial clients. A prolonged period of economic volatility, slow growth, or a significant deterioration in economic conditions, in the United States, Canada or the United Kingdom, could have a material adverse effect on our financial condition and results of operations as customers default on their loans, maintain lower deposit levels or, in the case of credit card accounts, carry lower balances and reduce credit card purchase activity.

Some of the risks we face in connection with adverse changes and instability in the macroeconomic environment, including changes in consumer confidence levels and behavior, include the following:

- Changes in payment patterns, increases in delinquencies and default rates, decreased consumer spending, lower demand for credit and shifts in consumer payment behavior towards avoiding late fees, finance charges and other fees;

- Increases in our charge-off rate caused by bankruptcies and reduced ability to recover debt that we have previously charged-off;

- Decreased reliability of the process and models we use to estimate our allowance for loan and lease losses, particularly if unexpected variations in key inputs and assumptions cause actual losses to diverge from the projections of our models and our estimates become increasingly subject to management’s judgment. See “We face risks resulting from the extensive use of models and data.”

In the United Kingdom, changes in consumer behavior or an economic slowdown arising from the U.K.'s exit from the European Union (“Brexit”) could adversely affect our U.K. operations. The impact of Brexit and its full effects on us are uncertain and will depend on the post-Brexit relationships that the U.K. implements with the European Union (“EU”) and countries that are not a part of the EU. While Capital One does not have operations in any other EU jurisdictions, increased market volatility and global economic deterioration resulting from an uncontrolled Brexit could have a negative impact on credit conditions in the U.K. and negatively affect our business and financial condition.

## Financial market instability and volatility could adversely affect our business.

Our ability to borrow from other financial institutions or to engage in funding transactions on favorable terms or at all could be adversely affected by disruptions in the capital markets or other events, including actions by rating agencies and deteriorating investor expectations, which could limit our access to funding. In addition, fluctuations in interest rates, credit spreads and other market factors could negatively impact our results of operations. Both shorter-term and longer-term interest rates remain below long-term historical averages and the yield curve has been relatively flat compared to past periods. A flat yield curve combined with low interest rates generally leads to lower revenue and reduced margins because it tends to limit our ability to increase the spread between asset yields and funding costs. Sustained periods of time with a flat yield curve coupled with low interest rates, or an inversion of the yield curve, could have a material adverse effect on our net interest margin and earnings.

## Regulatory Risk

## Compliance with new and existing laws, regulations and regulatory expectations is costly and complex.

We are subject to extensive regulatory oversight by the federal banking regulators to ensure that we build systems and processes that are commensurate with the nature of our business and that meet the risk management and prudential standards issued by our regulators. A wide array of banking and consumer lending laws apply to almost every aspect of our business. Failure to comply



with these laws and regulations could result in financial, structural and operational penalties, including significant fines and criminal sanctions, and/or damage to our reputation with regulators, our customers or the public. Hiring, training and retaining qualified compliance and legal personnel, and establishing and maintaining compliance-related systems, infrastructure and processes, is difficult and these efforts could limit our ability to invest in other business opportunities. Furthermore, applicable rules and regulations may affect us in an unforeseen manner, or may have a disproportionate impact on us as compared to our competitors. For example, over the last several years, state and federal regulators have focused on compliance with the Bank Secrecy Act and anti-money laundering laws, data integrity and security, use of service providers, fair lending and other consumer protection issues. In July 2015, Capital One entered into a consent order with the OCC to address concerns about our anti-money laundering (“AML”) program and in October 2018, Capital One paid a civil monetary penalty assessed by the OCC relating to our AML program. The OCC lifted the AML consent order in November 2019. Failure to maintain compliance with AML laws and regulations could result in significant additional governmental fines or penalties.

We have a large number of customer accounts in our credit card and auto lending businesses and we have made the strategic choice to originate and service subprime credit card and auto loans, which typically have higher delinquencies and charge-offs than prime customers. As a result, we have significant involvement with credit bureau reporting and the collection and recovery of delinquent and charged-off debt, primarily through customer communications, the filing of litigation against customers in default, the periodic sale of charged-off debt and vehicle repossession. These activities are subject to enhanced legal and regulatory scrutiny from regulators, courts and legislators. Any future changes to our business practices in these areas, including our debt collection practices, whether mandated by regulators, courts, legislators or otherwise, or any legal liabilities resulting from our business practices, including our debt collection practices, could have a material adverse impact on our financial condition.

The legislative and regulatory environment is beyond our control, may change rapidly and unpredictably and may negatively influence our revenue, costs, earnings, growth, liquidity and capital levels. In addition, some rules and regulations may be subject to litigation or other challenges that delay or modify their implementation and impact on us. Adoption of new technologies, such as distributed ledger technologies, artificial intelligence and machine learning technologies, can present unforeseen challenges in applying and relying on existing compliance systems.

Certain laws and regulations, and any interpretations and applications with respect thereto, may benefit consumers, borrowers and depositors, but not stockholders. Our success depends on our ability to maintain compliance with both existing and new laws and regulations. For a description of the material laws and regulations to which we are subject, see “Part I—Item 1. Business—Supervision and Regulation.”

## Credit Risk

## We may experience increased delinquencies, credit losses, inaccurate estimates and inadequate reserves.

Like other lenders, we face the risk that our customers will not repay their loans. A customer’s ability and willingness to repay us can be adversely affected by increases in their payment obligations to other lenders, whether as a result of higher debt levels or rising interest rates, by restricted availability of credit generally, or by the revenue and income of the borrower. We may fail to quickly identify and reduce our exposure to customers that are likely to default on their payment obligations, whether by closing credit lines or restricting authorizations. Our ability to manage credit risk also is affected by legal or regulatory changes (such as restrictions on collections, bankruptcy laws, minimum payment regulations and re-age guidance), competitors’ actions and consumer behavior, and depends on the effectiveness of our collections staff, techniques and models.

Rising losses or leading indicators of rising losses (such as higher delinquencies, higher rates of nonperforming loans, higher bankruptcy rates, lower collateral values, elevated unemployment rates or changing market terms) may require us to increase our allowance for loan and lease losses, which may degrade our profitability if we are unable to raise revenue or reduce costs to compensate for higher losses. In particular, we face the following risks in this area:

- Missed Payments: Our customers may miss payments. Loan charge-offs (including from bankruptcies) are generally preceded by missed payments or other indications of worsening financial condition for our customers. Historically, customers are more likely to miss payments during an economic downturn or prolonged periods of slow economic growth. In addition, we face the risk that consumer and commercial customer behavior may change (for example, an increase in the unwillingness or inability of customers to repay debt, which may be heightened by increasing interest rates or levels of consumer debt), causing a long-term rise in delinquencies and charge-offs.

- Incorrect Estimates of Inherent Losses: The credit quality of our portfolio can have a significant impact on our earnings. We allow for and reserve against credit risks based on our assessment of credit losses inherent in our loan portfolios. This



process, which is critical to our financial condition and results of operations, requires complex judgments, including forecasts of economic conditions. We may underestimate our inherent losses and fail to hold an allowance for loan and lease losses sufficient to account for these losses. Incorrect assumptions could lead to material underestimations of inherent losses and inadequate allowance for loan and lease losses. In cases where we modify a loan, if the modifications do not perform as anticipated we may be required to build additional allowance on these loans. The build or release of allowances impacts our financial results.

- Inaccurate Underwriting: Our ability to accurately assess the creditworthiness of our customers may diminish, which could result in an increase in our credit losses and a deterioration of our returns. See “Our risk management strategies may not be fully effective in mitigating our risk exposures in all market environments or against all types of risk.”

- Business Mix: We engage in a diverse mix of businesses with a broad range of potential credit exposure. Because we originate a relatively greater proportion of consumer loans in our loan portfolio compared to other large bank peers and originate both prime and subprime credit card accounts and auto loans, we may experience higher delinquencies and a greater number of accounts charging off compared to other large bank peers, which could result in increased credit losses, operating costs and regulatory scrutiny. Additionally, a change in this business mix over time to include proportionally more consumer loans or subprime credit card accounts or auto loans could adversely affect the credit quality of our portfolio.

- Increasing Charge-off Recognition / Allowance for Loan and Lease Losses: We account for the allowance for loan and lease losses according to accounting and regulatory guidelines and rules, including Financial Accounting Standards Board (“FASB”) standards and the Federal Financial Institutions Examination Council (“FFIEC”) Account Management Guidance. Effective as of January 1, 2020, we are required to use the CECL model based on expected rather than incurred losses. Adoption of the CECL model will result in an increase to our reserves for credit losses on financial instruments with a resulting negative adjustment to retained earnings. The impact of CECL on our future results will depend on the characteristics of our financial instruments, economic conditions, and our economic and loss forecasts. The application of the CECL model may require us to increase reserves faster and to a higher level in an economic downturn, resulting in greater impact to our results and our capital ratios than we would have experienced in similar circumstances prior to the adoption of CECL. In addition, because credit cards represent a significant portion of our product mix, we could be disproportionately affected by use of the CECL model, as compared to other large bank peers with a different product mix. See “MD&A—Accounting Changes and Developments” for additional information.

- Insufficient Asset Values: The collateral we have on secured loans could be insufficient to compensate us for loan losses. When customers default on their secured loans, we attempt to recover collateral where permissible and appropriate. However, the value of the collateral may not be sufficient to compensate us for the amount of the unpaid loan, and we may be unsuccessful in recovering the remaining balance from our customers. Decreases in real estate and other asset values adversely affect the collateral value for our commercial lending activities, while the auto business is similarly exposed to collateral risks arising from the auction markets that determine used car prices. Borrowers may be less likely to continue making payments on loans if the value of the property used as collateral for the loan is less than what the borrower owes, even if the borrower is still financially able to make the payments. In that circumstance, the recovery of such property could be insufficient to compensate us for the value of these loans upon a default. In our auto business, business and economic conditions that negatively affect household incomes, housing prices and consumer behavior, as well as technological advances that make older cars obsolete faster, could decrease (i) the demand for new and used vehicles and (ii) the value of the collateral underlying our portfolio of auto loans, which could cause the number of consumers who become delinquent or default on their loans to increase.

- Geographic and Industry Concentration: Although our consumer lending is geographically diversified, approximately 27% of our commercial loan portfolio is concentrated in the tri-state area of New York, New Jersey and Connecticut. The regional economic conditions in the tri-state area affect the demand for our commercial products and services as well as the ability of our customers to repay their commercial loans and the value of the collateral securing these loans. An economic downturn or prolonged period of slow economic growth in, or a catastrophic event that disproportionately affects, the tri-state area could have a material adverse effect on the performance of our commercial loan portfolio and our results of operations. In addition, our Commercial Banking strategy includes an industry-specific focus. If any of the industries that we focus on experience changes, we may experience increased credit losses and our results of operations could be adversely impacted. For example, as of December 31, 2019, healthcare and healthcare-related real estate loans represented approximately 18% of our total commercial loan portfolio. If healthcare-related industries or any of the other industries that we focus on experience adverse changes, we may experience increased credit losses and our results of operations could be adversely impacted.



## Capital and Liquidity Risk

We may not be able to maintain adequate capital or liquidity levels, which could have a negative impact on our financial results and our ability to return capital to our stockholders.

Financial institutions are subject to extensive and complex capital and liquidity requirements. These requirements affect our ability to lend, grow deposit balances, make acquisitions and make most capital distributions. Failure to maintain adequate capital or liquidity levels, whether due to adverse developments in our business or the economy or to changes in the applicable requirements, could subject us to a variety of enforcement remedies available to our regulators. These include limitations on the ability to pay dividends and repurchase shares and the issuance of a capital directive to increase capital. Such limitations could have a material adverse effect on our business and results of operations.

We consider various factors in the management of capital, including the impact of stress on our capital levels, as determined by both our internal modeling and the Federal Reserve’s modeling of our capital position in supervisory stress tests and CCAR. There can be significant differences between our modeling and the Federal Reserve’s estimates for a given scenario and between the capital needs suggested by our internal bank holding company scenarios relative to the supervisory scenarios. Therefore, although our estimated capital levels under stress disclosed as part of the CCAR or DFAST processes may suggest that we have substantial capacity to return capital to stockholders and remain well capitalized under stress, the Federal Reserve’s modeling, our internal modeling of another scenario or other factors related to our capital management process may result in a materially lower capacity to return capital to stockholders than that indicated by the projections released in the CCAR or DFAST processes. This in turn could lead to restrictions on our ability to pay dividends and engage in share repurchase transactions. See “Part I—Item 1. Business—Supervision and Regulation” for additional information.

In addition, the current capital and liquidity requirements are subject to change. The Federal Banking Agencies finalized the Tailoring Rule in the fourth quarter of 2019. Under the Tailoring Rule, we are a Category III institution, and are no longer subject to the Basel III Advanced Approaches and associated capital requirements, but we continue to be subject to the countercyclical capital buffer and supplementary leverage ratio. In addition, the Federal Reserve is currently considering a proposed rule (the “Stress Capital Buffer Proposed Rule”) that would modify our current Basel III capital requirements and implement firm-specific stress capital requirements. If the Stress Capital Buffer Proposed Rule is not adopted substantially as proposed, or there are other changes to applicable capital and liquidity requirements, we could face unexpected or new limitations on our ability to pay dividends and engage in share repurchases.

## Operational Risk

## We face risks related to our operational, technological and organizational infrastructure.

Our ability to retain and attract customers depends on our ability to develop, operate, and adapt our technology and organizational infrastructure in a rapidly changing environment. In addition, we must accurately process, record and monitor an increasingly large number of complex transactions. Digital technology, data and software development are deeply embedded into our business model and how we work.

Similar to other large corporations, we are exposed to operational risk that can manifest itself in many ways, such as errors in execution, inadequate processes, inaccurate models, faulty or disabled technological infrastructure, and fraud by employees or persons outside of our company. In addition, we are heavily dependent on the security, capability and continuous availability of the technology systems that we use to manage our internal financial and other systems, monitor risk and compliance with regulatory requirements, provide services to our customers, develop and offer new products and communicate with stakeholders.

If we do not maintain the necessary operational, technological and organizational infrastructure to operate our business, including to maintain the security of that infrastructure, our business and reputation could be materially adversely affected. We also are subject to disruptions to our operating systems arising from events that are wholly or partially beyond our control, which may include computer viruses, electrical or telecommunications outages, design flaws in foundational components or platforms, availability and quality of vulnerability patches from key vendors, cyber-attacks (including Distributed Denial of Service (“DDOS”) and other attacks on our infrastructure as discussed below), natural disasters, other damage to property or physical assets, or events arising from local or larger scale politics, including terrorist acts. Any failure to maintain our infrastructure or disruption of our operating systems and applications could diminish our ability to operate our businesses, service customer accounts and protect customers’ information, or result in potential liability to customers, reputational damage, regulatory intervention and customers’ loss of confidence in our businesses, any of which could result in a material adverse effect.



We also rely on the business infrastructure and systems of third parties with which we do business and to whom we outsource the operation, maintenance and development of our information technology and communications systems. We have migrated substantially all, and intend to migrate all, of our core information technology systems and customer-facing applications to third-party cloud infrastructure platforms, principally AWS. If we do not complete the transition or fail to administer these new environments in a well-managed, secure and effective manner, or if AWS platforms become unavailable or do not meet their service level agreements for any reason, we may experience unplanned service disruption or unforeseen costs which could result in material harm to our business and results of operations. We must successfully develop and maintain information, financial reporting, disclosure, data-protection and other controls adapted to our reliance on outside platforms and providers. In addition, AWS, or other service providers, could experience system breakdowns or failures, outages, downtime, cyber-attacks, adverse changes to financial condition, bankruptcy, or other adverse conditions, which could have a material adverse effect on our business and reputation. Thus, the substantial amount of our infrastructure that we outsource to AWS or to other third parties may increase our risk exposure.

Any disruptions, failures or inaccuracies of our operational and technology systems and models, including those associated with improvements or modifications to such systems and models, could cause us to be unable to market and manage our products and services, manage our risk, meet our regulatory obligations or report our financial results in a timely and accurate manner, all of which could have a negative impact on our results of operations. In addition, our ongoing investments in infrastructure, which are necessary to maintain a competitive business, integrate acquisitions and establish scalable operations, may increase our expenses. As our business develops, changes or expands, additional expenses can arise as a result of a reevaluation of business strategies, management of outsourced services, asset purchases or other acquisitions, structural reorganization, compliance with new laws or regulations, or the integration of newly acquired businesses, or the occurrence of incidents such as the Cybersecurity Incident. If we are unable to successfully manage our expenses, our financial results will be negatively affected.

Increased costs, reductions in revenue, reputational damage and business disruptions can result from the theft, loss or misuse of information, including as a result of a cyber-attack.

Our products and services involve the gathering, authenticating, managing, processing, and the storage and transmission of sensitive and confidential information regarding our customers and their accounts, our employees and third parties with which we do business. Our ability to provide such products and services, many of which are web-based, depends upon the management and safeguarding of information, software, methodologies and business secrets. To provide these products and services to, as well as communicate with, our customers, we rely on information systems and infrastructure, including software and data engineering, and information security personnel, digital technologies, computer and email systems, software, networks and other web-based technologies. We also have arrangements in place with third parties through which we share and receive information about their customers who are or may become our customers.

Technologies, systems, networks and devices of Capital One or our customers, employees, service providers or other third parties with whom we interact continue to be the subject of attempted unauthorized access, mishandling or misuse of information, denial-of-service attacks, computer viruses, website defacement, hacking, malware, ransomware, phishing or other forms of social engineering, and other forms of cyber-attacks designed to obtain confidential information, destroy data, disrupt or degrade service, sabotage systems or cause other damage, and other events. These threats, such as the Cybersecurity Incident, may derive from error, fraud or malice on the part of our employees, insiders or third parties or may result from accidental technological failure. Any of these parties may also attempt to fraudulently induce employees, customers, or other third-party users of our systems to disclose sensitive information in order to gain access to our data or that of our customers or third parties with whom we interact, or to unlawfully obtain monetary benefit through misdirected or otherwise improper payment. Further, cyber and information security risks for large financial institutions like us continue to increase due to the proliferation of new technologies, the use of the internet to conduct financial transactions, and the increased sophistication and activities of organized crime, perpetrators of fraud, hackers, terrorists, activists, formal and informal instrumentalities of foreign governments and other external parties. In addition, our customers access our products and services using computers, smartphones, tablets, and other mobile devices that are beyond our security control systems.

The methods and techniques employed by perpetrators of fraud and others to attack, disable, degrade or sabotage platforms, systems and applications change frequently, are increasingly sophisticated and often are not fully recognized or understood until after they have occurred, and some techniques could occur and persist for an extended period of time before being detected. For example, although we immediately fixed the configuration vulnerability that was exploited in the Cybersecurity Incident once we discovered the unauthorized access, a period of time elapsed between the occurrence of the unauthorized access and the time when we discovered it. In other circumstances, we and our third-party service providers and partners may be unable to anticipate or identify certain attack methods in order to implement effective preventative measures or mitigate or remediate the damages caused in a



timely manner. We may also be unable to hire and develop talent capable of detecting, mitigating or remediating these risks. Although we seek to maintain a robust suite of authentication and layered information security controls, including our cyber threat analytics, data encryption and tokenization technologies, anti-malware defenses and vulnerability management program, any one or combination of these controls could fail to detect, mitigate or remediate these risks in a timely manner. We will likely face an increasing number of attempted cyber-attacks as we expand our mobile- and other internet-based products and services, as well as our usage of mobile and cloud technologies and as we provide more of these services to a greater number of retail clients.

A disruption or breach, including as a result of a cyber-attack such as the Cybersecurity Incident, or media reports of perceived security vulnerabilities at Capital One or at third-party service providers, could result in significant legal and financial exposure, regulatory intervention, litigation and remediation costs, card reissuance, supervisory liability, damage to our reputation or loss of confidence in the security of our systems, products and services that could adversely affect our business. We and other U.S. financial services providers continue to be targeted with evolving and adaptive cybersecurity threats from sophisticated third parties. We are continuing to assess the impact of the Cybersecurity Incident and there can be no assurance that additional unauthorized access or cyber incidents will not occur or that we will not suffer material losses in the future. Unauthorized access or cybersecurity incidents could occur more frequently and on a more significant scale. If future attacks like these are successful or if customers are unable to access their accounts online for other reasons, it could adversely impact our ability to service customer accounts or loans, complete financial transactions for our customers or otherwise operate any of our businesses or services. In addition, a breach or attack affecting one of our third-party service providers or partners could harm our business even if we do not control the service that is attacked.

In addition, the increasing prevalence and the evolution of cyber-attacks and other efforts to breach or disrupt our systems or those of our partners, retailers or other market participants has led, and will likely continue to lead, to increased costs to us with respect to preventing, mitigating and remediating these risks, as well as any related attempted fraud. In order to address ongoing and future risks, including from the Cybersecurity Incident, we must expend significant resources to support protective security measures, investigate and remediate any vulnerabilities of our information systems and infrastructure and invest in new technology designed to mitigate security risks. The Cybersecurity Incident, or successful cyber-attacks at other large financial institutions or other market participants (whether or not we are impacted), could lead to a general loss of customer confidence in financial institutions that could negatively affect us, including harming the market perception of the effectiveness of our security measures or the financial system in general which could result in reduced use of our financial products. We have insurance against some cyber-risks and attacks, including insurance that is expected to cover certain costs associated with the Cybersecurity Incident; nonetheless, our insurance coverage may not be sufficient to offset the impact of a material loss event, and such insurance may increase in cost or cease to be available on commercial terms in the future.

Potential data protection and privacy incidents, and our required compliance with regulations related to these areas, may increase our costs, reduce our revenue and limit our ability to pursue business opportunities.

A breach, failure or other disruption of our information systems or infrastructure or data management processes, or those of our customers, partners, service providers or other market participants, could lead, depending on the nature of the incident, to the unauthorized or unintended access to and release, gathering, monitoring, misuse, loss or destruction of personal or confidential data about our customers, employees or other third parties in our possession. Any party that obtains this personal or confidential data through a breach or disruption may use this information for ransom, to be paid by us or a third-party, as part of a fraudulent activity that is part of a broader criminal activity, or for other illicit purposes. Further, such disruption or breach could also result in unauthorized access to our proprietary information, intellectual property, software, methodologies and business secrets and in unauthorized transactions in Capital One accounts or unauthorized access to personal or confidential information maintained by those entities. There has been a significant proliferation of consumer information available on the internet resulting from breaches of third-party entities, including personal information, log-in credentials and authentication data. While we were not directly involved in these third-party breach events, the stolen information can create a vulnerability for our customers if their Capital One log-in credentials are the same as or similar to the credentials that have been compromised on other sites. This vulnerability could include the risk of unauthorized account access, data loss and fraud. The use of artificial intelligence, “bots” or other automation software, can increase the velocity and efficacy of these types of attacks.

We are continuing to assess the impact of the Cybersecurity Incident. The Cybersecurity Incident, other data security incidents we may experience in the future, or media reports of perceived security vulnerabilities at Capital One or at third-party service providers, could result in significant legal and financial exposure, regulatory intervention, remediation costs, card reissuance, supervisory liability, damage to our reputation or loss of confidence in the security of our systems, products and services that could adversely affect our business.



We are subject to a variety of continuously evolving and developing laws and regulations in the United States and abroad regarding privacy, data protection and data security, including those related to the collection, storage, handling, use, disclosure, transfer and security of personal data. Significant uncertainty exists as privacy and data protection laws may be interpreted and applied differently from country to country and may create inconsistent or conflicting requirements. For example, in Canada we are subject to the Personal Information Protection and Electronic Documents Act (“PIPEDA”). In addition, the General Data Protection Regulation (“GDPR”) applies EU data protection law to all companies processing data of EU residents, regardless of the company’s location. More recently, on January 1, 2020, the CCPA went into effect for companies doing business in California. These laws impose strict requirements regarding the collection, storage, handling, use, disclosure, transfer and security of personal data, which may have adverse consequences, including severe monetary penalties. Our efforts to comply with PIPEDA, GDPR, CCPA and other privacy and data protection laws entail substantial expenses, may divert resources from other initiatives and projects, and could limit the services we are able to offer. Furthermore, enforcement actions and investigations by regulatory authorities related to data security incidents and privacy violations continue to increase. The enactment of more restrictive laws, rules, regulations, or future enforcement actions or investigations could impact us through increased costs or restrictions on our business, and noncompliance could result in monetary or other penalties and significant legal liability.

## We face risks resulting from the extensive use of models and data.

We rely on quantitative models, and our ability to manage data and aggregate data in an accurate and timely manner, assess and manage our various risk exposures, estimate certain financial values and manage compliance with required regulatory capital requirements. Models may be used in such processes as determining the pricing of various products, grading loans and extending credit, measuring interest rate and other market risks, predicting deposit levels or loan losses, assessing capital adequacy and calculating economic and regulatory capital levels, estimate the value of financial instruments and balance sheet items, and other operational functions. Our risk reporting and management, including business decisions based on information incorporating models, depend on the effectiveness of our models and our policies, programs, processes and practices governing how data is acquired, validated, stored, protected, processed and analyzed. Any issues with the quality or effectiveness of our data aggregation and validation procedures, as well as the quality and integrity of data inputs, formulas or algorithms, could result in inaccurate forecasts, ineffective risk management practices or inaccurate risk reporting. In addition, models based on historical data sets might not be accurate predictors of future outcomes and their ability to appropriately predict future outcomes may degrade over time. While we continuously update our policies, programs, processes and practices, many of our data management, aggregation, and implementation processes are manual and subject to human error or system failure. Failure to manage data effectively and to aggregate data in an accurate and timely manner may limit our ability to manage current and emerging risk, to produce accurate financial, regulatory and operational reporting as well as to manage changing business needs. If our risk management framework is ineffective, we could suffer unexpected losses which could materially adversely affect our results of operation or financial condition. Also, any information we provide to the public or to our regulators based on poorly designed or implemented models could be inaccurate or misleading. Some of the decisions that our regulators make, including those related to capital distribution to our stockholders, could be affected adversely due to the perception that the quality of the models used to generate the relevant information is insufficient.

## Legal Risk

## Our businesses are subject to the risk of increased litigation, government investigations and regulatory enforcement.

Our businesses are subject to increased litigation, government investigations and other regulatory enforcement risks as a result of a number of factors and from various sources, including the highly regulated nature of the financial services industry, the focus of state and federal prosecutors on banks and the financial services industry and the structure of the credit card industry. Given the inherent uncertainties involved in litigation, government investigations and regulatory enforcement decisions, and the very large or indeterminate damages sought in some matters asserted against us, there can be significant uncertainty as to the ultimate liability we may incur from these kinds of matters. The finding, or even the assertion, of substantial legal liability against us could have a material adverse effect on our business and financial condition and could cause significant reputational harm to us, which could seriously harm our business. The Cybersecurity Incident has resulted in litigation, government investigations and other regulatory enforcement inquiries.

In addition, financial institutions, such as ourselves, face significant regulatory scrutiny, which can lead to public enforcement actions. We and our subsidiaries are subject to comprehensive regulation and periodic examination by the Federal Reserve, the SEC, OCC, FDIC and CFPB. We have been subject to enforcement actions by many of these and other regulators and may continue to be involved in such actions, including governmental inquiries, investigations and enforcement proceedings, including by the OCC, Department of Justice, Financial Crimes Enforcement Network (“FinCEN”) and state Attorneys General.



We expect that regulators and governmental enforcement bodies will continue taking formal enforcement actions against financial institutions in addition to addressing supervisory concerns through non-public supervisory actions or findings, which could involve restrictions on our activities, among other limitations that could adversely affect our business. In addition, a violation of law or regulation by another financial institution is likely to give rise to an investigation by regulators and other governmental agencies of the same or similar practices by us. Furthermore, a single event may give rise to numerous and overlapping investigations and proceedings. These and other initiatives from governmental authorities and officials may subject us to further judgments, settlements, fines or penalties, or cause us to restructure our operations and activities or to cease offering certain products or services, all of which could harm our reputation or lead to higher operational costs. Litigation, government investigations and other regulatory actions could involve restrictions on our activities, generally subject us to significant fines, increased expenses, restrictions on our activities and damage to our reputation and our brand, and could adversely affect our business, financial condition and results of operations. For additional information regarding legal and regulatory proceedings that we are subject to, see “Note 18—Commitments, Contingencies, Guarantees and Others.”

## Other Business Risks

## We face intense competition in all of our markets.

We operate in a highly competitive environment, whether in making loans, attracting deposits or in the global payments industry, and we expect competitive conditions to continue to intensify with respect to most of our products. We compete on the basis of the rates we pay on deposits and the rates and other terms we charge on the loans we originate or purchase, as well as the quality and range of our customer service, products, innovation and experience. This increasingly competitive environment is primarily a result of changes in technology, product delivery systems and regulation, as well as the emergence of new or significantly larger financial services providers, all of which may affect our customers' expectations and demands. In addition to offering competitive products and services, we invest in and conduct marketing campaigns to attract and inform customers.

Some of our competitors, including new and emerging competitors in the digital and mobile payments space and other financial technology providers, are not subject to the same regulatory requirements or legislative scrutiny to which we are subject, which also could place us at a competitive disadvantage, in particular in the development of new technology platforms or the ability to rapidly innovate. We compete with many forms of payments offered by both bank and non-bank providers, including a variety of new and evolving alternative payment mechanisms, systems and products, such as aggregators and web-based and wireless payment platforms or technologies, digital or “crypto” currencies, prepaid systems and payment services targeting users of social networks, communications platforms and online gaming. If we are unable to continue to keep pace with innovation, do not effectively market our products and services or are prohibited from or unwilling to enter emerging areas of competition, our business and results of operations could be adversely affected.

Some of our competitors are substantially larger than we are, which may give those competitors advantages, including a more diversified product and customer base, the ability to reach more customers and potential customers, operational efficiencies, broad-based local distribution capabilities, lower-cost funding and larger existing branch networks. Many of our competitors are also focusing on cross-selling their products and developing new products or technologies, which could affect our ability to maintain or grow existing customer relationships or require us to offer lower interest rates or fees on our lending products or higher interest rates on deposits. Competition for loans could result in origination of fewer loans, earning less on our loans or an increase in loans that perform below expectations.

As of December 31, 2019, we operate as one of the largest online direct banks in the United States by deposits. While direct banking provides a significant opportunity to attract new customers that value greater and more flexible access to banking services at reduced costs, we face strong and increasing competition in the direct banking market. Aggressive pricing throughout the industry may adversely affect the retention of existing balances and the cost-efficient acquisition of new deposit funds and may affect our growth and profitability. Customers could also close their online accounts or reduce balances or deposits in favor of products and services offered by competitors for other reasons. These shifts, which could be rapid, could result from general dissatisfaction with our products or services, including concerns over pricing, online security or our reputation. The potential consequences of this competitive environment are exacerbated by the flexibility of direct banking and the financial and technological sophistication of our online customer base.

In our credit card business, competition for rewards customers may result in higher rewards expenses, or we may fail to attract new customers or retain existing rewards customers due to increasing competition for these consumers. We have expanded the loan portfolio in our partnership business with the additions of a number of large partnerships. The market for key business partners, especially in the credit card business, is very competitive, and we may not be able to grow or maintain these partner relationships.



We face the risk that we could lose partner relationships, even after we have invested significant resources, time and expense into acquiring and developing the relationships. The loss of any of our key business partners could have a negative impact on our results of operations, including lower returns, excess operating expense and excess funding capacity.

We depend on our partners to effectively promote our cobrand and private label products and integrate the use of our credit cards into their retail operations. The failure by our partners to effectively promote and support our products as well as changes they may make in their business models could adversely affect card usage and our ability to achieve the growth and profitability objectives of our partnerships. In addition, if our partners do not adhere to the terms of our program agreements and standards, or otherwise diminish the value of our brand, we may suffer reputational damage and customers may be less likely to use our products.

Some of our competitors have developed, or may develop, substantially greater financial and other resources than we have, may offer richer value propositions or a wider range of programs and services than we offer or may use more effective advertising, marketing or cross-selling strategies to acquire and retain more customers, capture a greater share of spending and borrowings, attain and develop more attractive cobrand card programs and maintain greater merchant acceptance than we have. We may not be able to compete effectively against these threats or respond or adapt to changes in consumer spending habits as effectively as our competitors.

In such a competitive environment, we may lose entire accounts or may lose account balances to competing firms, or we may find it more costly to maintain our existing customer base. Customer attrition from any or all of our lending products, together with any lowering of interest rates or fees that we might implement to retain customers, could reduce our revenues and therefore our earnings. Similarly, unexpected customer attrition from our deposit products, in addition to an increase in rates or services that we may offer to retain deposits, may increase our expenses and therefore reduce our earnings.

Our business, financial condition and results of operations may be adversely affected by merchants’ increasing focus on the fees charged by credit card networks and by regulation and legislation impacting such fees.

Credit card interchange fees are generally one of the largest components of the costs that merchants pay in connection with the acceptance of credit cards and are a meaningful source of revenue for our credit card businesses. Interchange fees are the subject of significant and intense global legal, regulatory and legislative focus, and the resulting decisions, regulations and legislation may have a material adverse impact on our overall business, financial condition and results of operations.

Regulators and legislative bodies in a number of countries are seeking to reduce credit card interchange fees through legislation, competition-related regulatory proceedings, central bank regulation and or litigation. Interchange reimbursement rates in the United States are set by credit card networks such as MasterCard and Visa. In some jurisdictions, such as Canada and certain countries in the EU, interchange fees and related practices are subject to regulatory activity that has limited the ability of certain networks to establish default rates, including in some cases imposing caps on permissible interchange fees. We have already experienced these impacts in our international card businesses. Legislators and regulators around the world are aware of each other’s approaches to the regulation of the payments industry. Consequently, a development in one country, state or region may influence regulatory approaches in another, such as our primary market, the United States.

In addition to this regulatory activity, merchants are also seeking avenues to reduce interchange fees. During the past few years, merchants and their trade groups have filed numerous lawsuits against Visa, MasterCard, American Express and their card-issuing banks, claiming that their practices toward merchants, including interchange and similar fees, violate federal antitrust laws. In 2005, a number of entities filed antitrust lawsuits against MasterCard and Visa and several member banks, including our subsidiaries and us, alleging among other things, that the defendants conspired to fix the level of interchange fees. In December 2013, the U.S. District Court for the Eastern District of New York granted final approval of the proposed class settlement. The settlement provided, among other things, that merchants would be entitled to join together to negotiate lower interchange fees. The settlement was appealed to the Second Circuit Court of Appeals, which rejected the settlement in June 2016; a revised settlement was reached in the second half of 2018, and the trial court issued its final approval of the settlement in December 2019. See “Note 18—Commitments, Contingencies, Guarantees and Others” for further details.

Some major retailers may have sufficient bargaining power to independently negotiate lower interchange fees with MasterCard and Visa, which could, in turn, result in lower interchange fees for us when our cardholders undertake purchase transactions with these retailers. In 2016, some of the largest merchants individually negotiated lower interchange rates with MasterCard and/or Visa. These and other merchants also continue to lobby aggressively for caps and restrictions on interchange fees and their efforts may be successful or they may in the future bring legal proceedings against us or other credit card and debit card issuers and networks.



Beyond pursuing litigation, legislation and regulation, merchants may also promote forms of payment with lower fees, such as ACH-based payments, or seek to impose surcharges at the point of sale for use of credit or debit cards. New payment systems, particularly mobile-based payment technologies, could also gain widespread adoption and lead to issuer transaction fees or the displacement of credit card accounts as a payment method.

The heightened focus by merchants and regulatory and legislative bodies on the fees charged by credit and debit card networks, and the ability of certain merchants to successfully negotiate discounts to interchange fees with MasterCard and Visa or develop alternative payment systems, could result in a reduction of interchange fees. Any resulting loss in income to us could have a material adverse effect on our business, financial condition and results of operations.

If we are not able to invest successfully in and introduce digital and other technological developments across all our businesses, our financial performance may suffer.

Our industry is subject to rapid and significant technological changes and our ability to meet our customers' needs and expectations is key to our ability to grow revenue and earnings. We expect digital technologies to have a significant impact on banking over time. Consumers expect robust digital experiences from their financial services providers. The ability for customers to access their accounts and conduct financial transactions using digital technology, including mobile applications, is an important aspect of the financial services industry and financial institutions are rapidly introducing new digital and other technology-driven products and services that aim to offer a better customer experience and to reduce costs. We continue to invest in digital technology designed to attract new customers, facilitate the ability of existing customers to conduct financial transactions and enhance the customer experience related to our products and services.

Our continued success depends, in part, upon our ability to address the needs of our customers by using digital technology to provide products and services that meet their expectations. The development and launch of new digital products and services depends in large part on our capacity to invest in and build the technology platforms that can enable them, in a cost effective and timely manner. See “We face intense competition in all of our markets” and “We face risks related to our operational, technological and organizational infrastructure.”

Some of our competitors are substantially larger than we are, which may allow those competitors to invest more money into their technology infrastructure and digital innovation than we do. In addition, we face intense competition from smaller companies which experience lower cost structures and different regulatory requirements and scrutiny than we do, and which may allow them to innovate more rapidly than we can. See “We face intense competition in all of our markets.” Further, our success depends on our ability to attract and retain strong digital and technology leaders, engineers and other specialized personnel. The competition is intense, and the compensation costs continue to increase for such talent. If we are unable to attract and retain digital and technology talent, our ability to offer digital products and services and build the necessary technology infrastructure could be negatively affected, which could negatively impact our business and financial results. A failure to maintain or enhance our competitive position with respect to digital products and services, whether because we fail to anticipate customer expectations or because our technological developments fail to perform as desired or are not implemented in a timely or successful manner, could negatively impact our business and financial results.

We may fail to realize all of the anticipated benefits of our mergers, acquisitions and strategic partnerships.

We have engaged in merger and acquisition activity and entered into strategic partnerships over the past several years. We continue to evaluate and anticipate engaging in, among other merger and acquisition activity, additional strategic partnerships and selected acquisitions of financial institutions and other acquisition targets, including credit card and other loan portfolios. We may not be able to identify and secure future acquisition targets on terms and conditions that are acceptable to us, or successfully complete within the anticipated time frame and achieving the anticipated benefits of proposed mergers, acquisitions and strategic partnerships, which could impair our growth.

Any merger, acquisition or strategic partnership we undertake entails certain risks, which may materially and adversely affect our results of operations. If we experience greater than anticipated costs to integrate acquired businesses into our existing operations, or are not able to achieve the anticipated benefits of any merger, acquisition or strategic partnership, including cost savings and other synergies, our business could be negatively affected. In addition, it is possible that the ongoing integration processes could result in the loss of key employees, errors or delays in systems implementation, exposure to cybersecurity risks associated with acquired businesses, exposure to additional regulatory oversight, the disruption of our ongoing businesses or inconsistencies in standards, controls, procedures and policies that adversely affect our ability to maintain relationships with partners, clients, customers, depositors and employees or to achieve the anticipated benefits of any merger, acquisition or strategic partnership.



Integration efforts also may divert management attention and resources. These integration matters may have an adverse effect on us during any transition period.

In addition, we may face the following risks in connection with any merger, acquisition or strategic partnership:

- New Businesses and Geographic or Other Markets: Our merger, acquisition or strategic partnership activity may involve our entry into new businesses and new geographic areas or other markets which present risks resulting from our relative inexperience in these new businesses or markets. These new businesses or markets may change the overall character of our consolidated portfolio of businesses and alter our exposure to economic and other external factors. We face the risk that we will not be successful in these new businesses or in these new markets.

- Identification and Assessment of Merger and Acquisition Targets and Deployment of Acquired Assets: We may not be able to identify, acquire or partner with suitable targets. Further, our ability to achieve the anticipated benefits of any merger, acquisition or strategic partnership will depend on our ability to assess the asset quality and value of the particular assets or institutions we partner with, merge with or acquire. We may be unable to profitably deploy any assets we acquire.

- Accuracy of Assumptions: In connection with any merger, acquisition or strategic partnership, we may make certain assumptions relating to the proposed merger, acquisition or strategic partnership that may be, or may prove to be, inaccurate, including as a result of the failure to realize the expected benefits of any merger, acquisition or strategic partnership. The inaccuracy of any assumptions we may make could result in unanticipated consequences that could have a material adverse effect on our results of operations or financial condition.

- Target-specific Risk: Assets and companies that we acquire, or companies that we enter into strategic partnerships with, will have their own risks that are specific to a particular asset or company. These risks include, but are not limited to, particular or specific regulatory, accounting, operational, reputational and industry risks, any of which could have a material adverse effect on our results of operations or financial condition. For example, we may face challenges associated with integrating other companies due to differences in corporate culture, compliance systems or standards of conduct. Indemnification rights, if any, may be insufficient to compensate us for any losses or damages resulting from such risks. In addition to regulatory approvals discussed below, certain of our merger, acquisition or partnership activity may require third-party consents in order for us to fully realize the anticipated benefits of any such transaction.

- Conditions to Regulatory Approval: Certain acquisitions may not be consummated without obtaining approvals from one or more of our regulators. We cannot be certain when or if, or on what terms and conditions, any required regulatory approvals will be granted. Consequently, we might be required to sell portions of acquired assets or our own assets as a condition to receiving regulatory approval or we may not obtain regulatory approval for a proposed acquisition on acceptable terms or at all, in which case we would not be able to complete the acquisition despite the time and expenses invested in pursuing it.

## Reputational risk and social factors may impact our results and damage our brand.

Our ability to attract and retain customers is highly dependent upon the perceptions of consumer and commercial borrowers and deposit holders and other external perceptions of our products, services, trustworthiness, business practices, workplace culture, compliance practices or our financial health. In addition, our brand is very important to us. Maintaining and enhancing our brand depends largely on our ability to continue to provide high-quality products and services. Adverse perceptions regarding our reputation in the consumer, commercial and funding markets could lead to difficulties in generating and maintaining accounts as well as in financing them. In particular, negative public perceptions regarding our reputation, including negative perceptions regarding our ability to maintain the security of our technology systems and protect customer data, could lead to decreases in the levels of deposits that consumer and commercial customers and potential customers choose to maintain with us or significantly increase the costs of attracting and retaining customers. In addition, negative perceptions regarding certain industries, partners or clients could also prompt us to cease business activities associated with those entities.

Negative public opinion or damage to our brand could also result from actual or alleged conduct in any number of activities or circumstances, including lending practices, regulatory compliance, security breaches (including the use and protection of customer information, such as a result of the Cybersecurity Incident), corporate governance and sales and marketing, and from actions taken by regulators or other persons in response to such conduct. Such conduct could fall short of our customers' and the public's heightened expectations of companies of our size with rigorous data, privacy and compliance practices, and could further harm our reputation. In addition, our cobrand and private label partners or other third parties with whom we have important relationships may take actions over which we have limited control that could negatively impact perceptions about us or the financial services



industry. The proliferation of social media may increase the likelihood that negative public opinion from any of the events discussed above will impact our reputation and business.

In addition, a variety of social factors may cause changes in borrowing activity, including credit card use, payment patterns and the rate of defaults by account holders and borrowers domestically and internationally. These social factors include changes in consumer confidence levels, the public’s perception regarding the banking industry and consumer debt, including credit card use, and changing attitudes about the stigma of bankruptcy. If consumers develop or maintain negative attitudes about incurring debt, or if consumption trends decline or if we fail to maintain and enhance our brand, or we incur significant expenses to do so, our business and financial results could be materially and negatively affected.

If we are not able to protect our intellectual property, our revenue and profitability could be negatively affected.

We rely on a variety of measures to protect and enhance our intellectual property, including copyrights, trademarks, trade secrets, patents and certain restrictions on disclosure, solicitation and competition. We also undertake other measures to control access to and distribution of our other proprietary information. These measures may not prevent misappropriation of our proprietary information or infringement of our intellectual property rights and a resulting loss of competitive advantage. In addition, our competitors or other third parties may file patent applications for innovations that are used in our industry or allege that our systems, processes or technologies infringe on their intellectual property rights. If our competitors or other third parties are successful in obtaining such patents or prevail in intellectual property-related litigation against us, we could lose significant revenues, incur significant license, royalty or technology development expenses, or pay significant damages.

Our risk management strategies may not be fully effective in mitigating our risk exposures in all market environments or against all types of risk.

Management of market, credit, liquidity, operational and compliance risk requires, among other things, policies and procedures to properly record and verify a large number of transactions and events. See “MD&A—Risk Management” for further details. Even though we continue to devote significant resources to developing our risk management framework, our risk management strategies may not be fully effective in identifying and mitigating our risk exposure in all market environments or against all types of risk, including risks that are unidentified or unanticipated.

Some of our methods of managing these risks are based upon our use of observed historical market behavior and management’s judgment. These methods may not accurately predict future exposures, which could be significantly greater than the historical measures indicate and market conditions, particularly during a period of financial market stress can involve unprecedented dislocations. Credit risk is inherent in the financial services business and results from, among other things, extending credit to customers. Our ability to assess the creditworthiness of our customers may be impaired if the models and approaches we use to select, manage and underwrite our consumer and commercial customers become less predictive of future charge-offs due, for example, to rapid changes in the economy, including tariff rates and international trade relations.

While we employ a broad and diversified set of risk monitoring and risk mitigation techniques, those techniques and the judgments that accompany their application cannot anticipate every economic and financial outcome or the timing of such outcomes. For example, our ability to implement our risk management strategies may be hindered by adverse changes in the volatility or liquidity conditions in certain markets and as a result, may limit our ability to distribute such risks (for instance, when we seek to syndicate exposure in bridge financing transactions we have underwritten). We may, therefore, incur losses in the course of our risk management or investing activities.

Changes in consumer behavior and adoption of digital technology may change retail distribution strategies and adversely impact our investments in our bank premises and equipment and other retail distribution assets, leading to increased costs and exposure to additional risks.

We have significant investments in bank premises and equipment for our branch network and other branch banking assets including our banking centers and our retail work force. Advances in technology such as digital and mobile banking, in-branch self-service technologies, proximity or remote payment technologies, as well as changing customer preferences for these other methods of banking, could decrease the value of our branch network or other retail distribution assets. As a result, we will continue to adapt our retail distribution strategy. For example, we may close, sell and/or renovate additional branches or parcels of land held for development and restructure or reduce our remaining branches and work force. These actions could lead to losses on these assets or could adversely impact the carrying value of other long-lived assets, reduce our revenues, increase our expenditures, dilute our brand and/or reduce customer demand for our products and services.



Further, to the extent that we change our retail distribution strategy and as a result expand into new business areas, we may face more competitors with more experience in the new business areas and more established relationships with relevant customers, regulators and industry participants, which could adversely affect our ability to compete. Our competitors may also be subject to less burdensome regulations. See “We face intense competition in all of our markets.”

Fluctuations in market interest rates or volatility in the capital markets could adversely affect our income and expense, the value of assets and obligations, our regulatory capital, cost of capital or liquidity.

Like other financial institutions, our business is sensitive to market interest rate movements and the performance of the capital markets. Disruptions, uncertainty or volatility across the capital markets could negatively impact market liquidity and limit our access to the funding required to operate and grow our business. In addition, changes in interest rates or in valuations in the debt or equity markets could directly impact us. For example, we borrow money from other institutions and depositors, which we use to make loans to customers and invest in debt securities and other earning assets. We earn interest on these loans and assets and pay interest on the money we borrow from institutions and depositors. The interest rates that we pay on the securities we have issued are also influenced by, among other things, applicable credit ratings from recognized rating agencies. A downgrade to any of these credit ratings could affect our ability to access the capital markets, increase our borrowing costs and have a negative impact on our results of operations. Increased charge-offs, rising London Interbank Offering Rate (“LIBOR”) or other applicable reference rates and other events may cause our securitization transactions to amortize earlier than scheduled, which could accelerate our need for additional funding from other sources. Fluctuations in interest rates, including changes in the relationship between short-term rates and long-term rates and in the relationship between our funding basis rate and our lending basis rate, may have negative impacts on our net interest income and therefore our earnings.

In addition, interest rate fluctuations and competitor responses to those changes may affect the rate of customer prepayments for auto and other term loans and may affect the balances customers carry on their credit cards. For example, increases in interest rates increase debt service requirements for some of our borrowers, which may adversely affect those borrowers' ability to pay as contractually obligated. This could result in additional delinquencies or charge-offs and negatively impact our results of operations. These changes can reduce the overall yield on our earning asset portfolio. Changes in interest rates and competitor responses to these changes may also impact customer decisions to maintain balances in the deposit accounts they have with us. An inability to attract or maintain deposits could materially affect our ability to fund our business and our liquidity position. Many other financial institutions have increased their reliance on deposit funding and, as such, we expect continued competition in the deposit markets. We cannot predict how this competition will affect our costs. If we are required to offer higher interest rates to attract or maintain deposits, our funding costs will be adversely impacted. Changes in valuations in the debt and equity markets could have a negative impact on the assets we hold in our investment portfolio. Such market changes could also have a negative impact on the valuation of assets for which we provide servicing.

We assess our interest rate risk by estimating the effect on our earnings, economic value and capital under various scenarios that differ based on assumptions about the direction and the magnitude of interest rate changes. We take risk mitigation actions based on those assessments. We face the risk that changes in interest rates could materially reduce our net interest income and our earnings, especially if actual conditions turn out to be materially different than those we assumed. See “MD&A—Market Risk Profile” for additional information.

## Uncertainty regarding, and transition away from, LIBOR may adversely affect our business.

The U.K. Financial Conduct Authority, which regulates LIBOR, has announced that it will no longer compel banks to contribute data for the calculation of LIBOR after December 31, 2021. It is likely that banks will no longer continue to contribute submissions for the calculation of LIBOR after that date, which creates significant uncertainty around the publication of LIBOR beyond 2021 and whether LIBOR will continue to be viewed as a reliable market benchmark. It remains unclear what rate or rates may develop as accepted alternatives to LIBOR, or what the effect of such changes will be on the markets for LIBOR-based financial instruments. The Secured Overnight Financing Rate (“SOFR”) has been recommended by the Alternative Reference Rates Committee as an alternative for USD LIBOR, but issues and uncertainty remain with respect to its implementation.

Given LIBOR’s extensive use across financial markets, the transition away from LIBOR presents several risks and challenges to the financial markets and financial institutions, including Capital One. We have loans, derivative contracts, unsecured debt, securitizations, vendor agreements and other instruments with attributes that are either directly or indirectly dependent on LIBOR. Uncertainty as to the nature of potential changes, alternative reference rates such as SOFR, or other reforms may adversely affect market liquidity, the pricing of LIBOR-based instruments, and the availability and cost of associated hedging instruments and borrowings. If SOFR or another rate does not achieve wide acceptance as the alternative to LIBOR, there likely will be disruption



to the markets relying on the availability of a broadly accepted reference rate. In addition, uncertainty regarding LIBOR could result in loss of market share in certain products, adverse tax or accounting impacts, compliance, legal or operational costs and risks associated with client disclosures, as well as systems disruption, model disruption and other business continuity issues for us.

Even if SOFR or another reference rate becomes a widely acceptable replacement for LIBOR, risks will remain for us with respect to outstanding instruments which rely on LIBOR. Those risks arise in connection with transitioning such instruments to a new reference rate, the taking of discretionary actions or the negotiation of fallback provisions and final amendments to existing LIBOR based agreements. Payments under contracts referencing new reference rates may significantly differ from those referencing LIBOR. For some instruments, the method of transitioning to a new reference rate may be challenging, especially if parties to an instrument cannot agree as to how to effect that transition. If a contract is not transitioned to a new reference rate and LIBOR ceases to exist, the impact on our obligations is likely to vary by contract. In addition, prior to LIBOR cessation, instruments that continue to refer to LIBOR may be impacted if there is a change in the availability or calculation of LIBOR. The transition from LIBOR to an alternative reference rate may change our market risk profile and require changes to risk and pricing models, valuation tools, product design, information technology systems, reporting infrastructure, operational processes and controls, and hedging strategies. In many cases, we may be dependent on third parties to upgrade systems, software and other critical functions that could materially disrupt our readiness if they are not done on a timely basis or otherwise fail. Our assessment of the ultimate impact of, and our planning for, the transition from LIBOR remains ongoing. Failure to adequately manage the transition could have a material adverse effect on our reputation, business, financial condition and results of operations. See “MD&A—Market Risk Profile” for additional information.

## Our business could be negatively affected if we are unable to attract, retain and motivate skilled employees.

Our success depends, in large part, on our ability to retain key senior leaders and to attract and retain skilled employees, particularly employees with advanced expertise in credit, risk and digital and technology skills. We depend on our senior leaders and skilled employees to oversee simultaneous, transformative initiatives across the enterprise and execute on our business plans in an efficient and effective manner. Competition for such senior leaders and employees, and the costs associated with attracting and retaining them, is high. Our ability to attract and retain qualified employees also is affected by perceptions of our culture and management, our profile in the regions where we have offices and the professional opportunities we offer. Regulation or regulatory guidance restricting executive compensation, as well as evolving investor expectations, may limit the types of compensation arrangements that we may enter into with our most senior leaders and could have a negative impact on our ability to attract, retain and motivate such leaders in support of our long-term strategy. These laws and regulations may not apply in the same manner to all financial institutions, and we therefore may face more restrictions than other institutions and companies with which we compete for talent. These laws and regulations may also hinder our ability to compete for talent with other industries. We rely upon our senior leaders not only for business success, but also to lead with integrity. To the extent our senior leaders behave in a manner that does not comport with our values, the consequences to our brand and reputation could be severe and could adversely affect our financial condition and results of operations. If we are unable to attract, develop and retain talented senior leadership and employees, or to implement appropriate succession plans for our senior leadership, our business could be negatively affected.

## We face risks from unpredictable catastrophic events.

Despite the business contingency plans we have in place, such plans do not fully mitigate all potential business continuity risks to us. Natural disasters and other catastrophic events could harm our business and infrastructure, including our information technology systems and third-party platforms. Our ability to conduct business may be adversely affected by a disruption in the infrastructure that supports our business and the communities where we are located, which are concentrated in the Northern Virginia and New York metropolitan areas, as well as Richmond, Virginia and Plano, Texas. This may include a disruption involving damage or loss of access to a physical site, cyber incidents, terrorist activities, disease pandemics, natural disasters, extreme weather events, electrical outage, environmental hazard, technological infrastructure, communications or other services we use, our employees or third parties with whom we conduct business. In addition, if a natural disaster or other catastrophic event occurs in certain regions where our business and customers are concentrated, such as the mid-Atlantic, New York or Texas metropolitan areas, we could be disproportionately impacted as compared to our competitors. The impact of such events and other catastrophes on the overall economy may also adversely affect our financial condition and results of operations.

## We face risks from the use of or changes to assumptions or estimates in our financial statements.

Pursuant to generally accepted accounting principles in the U.S. (“U.S. GAAP”), we are required to use certain assumptions and estimates in preparing our financial statements, including determining our allowance for loan and lease losses, the fair value of



certain assets and liabilities, and asset impairment, among other items. In addition, the FASB, the SEC and other regulatory bodies may change the financial accounting and reporting standards, including those related to assumptions and estimates we use to prepare our financial statements, in ways that we cannot predict and that could impact our financial statements. For example, as of January 1, 2020, we are required to apply the CECL model based on expected lifetime losses rather than incurred losses, which will increase the impact of estimates on our reported results. If actual results differ from the assumptions or estimates underlying our financial statements or if financial accounting and reporting standards are changed, we may experience unexpected material losses. For a discussion of our use of estimates in the preparation of our consolidated financial statements, see “MD&A—Critical Accounting Policies and Estimates” and “Note 1—Summary of Significant Accounting Policies.”

Limitations on our ability to receive dividends from our subsidiaries could affect our liquidity and ability to pay dividends and repurchase common stock.

We are a separate and distinct legal entity from our subsidiaries, including the Banks. Dividends to us from our direct and indirect subsidiaries, including the Banks, have represented a major source of funds for us to pay dividends on our common and preferred stock, repurchase common stock, make payments on corporate debt securities and meet other obligations. There are various federal law limitations on the extent to which the Banks can finance or otherwise supply funds to us through dividends and loans. These limitations include minimum regulatory capital requirements, federal banking law requirements concerning the payment of dividends out of net profits or surplus, Sections 23A and 23B of the Federal Reserve Act and Regulation W governing transactions between an insured depository institution and its affiliates, as well as general federal regulatory oversight to prevent unsafe or unsound practices. If our subsidiaries' earnings are not sufficient to make dividend payments to us while maintaining adequate capital levels, our liquidity may be affected and we may not be able to make dividend payments to our common or preferred stockholders, repurchase our common stock, make payments on outstanding corporate debt securities or meet other obligations, each and any of which could have a material adverse impact on our results of operations, financial position or perception of financial health.

## The soundness of other financial institutions and other third parties could adversely affect us.

Our ability to engage in routine funding and other transactions could be adversely affected by the stability and actions of other financial services institutions. Financial services institutions are interrelated as a result of trading, clearing, servicing, counterparty and other relationships. We have exposure to financial institutions, intermediaries and counterparties that are exposed to risks over which we have little or no control.

In addition, we routinely execute transactions with counterparties in the financial services industry, including brokers and dealers, commercial banks, investment banks, mutual and hedge funds and other institutional clients, resulting in a significant credit concentration with respect to the financial services industry overall. As a result, defaults by, or even rumors or questions about, one or more financial services institutions, or the financial services industry generally, have led to market-wide liquidity problems and could lead to losses or defaults by us or by other institutions.

Likewise, adverse developments affecting the overall strength and soundness of our competitors, the financial services industry as a whole and the general economic climate or sovereign debt could have a negative impact on perceptions about the strength and soundness of our business even if we are not subject to the same adverse developments. In addition, adverse developments with respect to third parties with whom we have important relationships also could negatively impact perceptions about us. These perceptions about us could cause our business to be negatively affected and exacerbate the other risks that we face.

## Item 1B. Unresolved Staff Comments

None.

## Item 2. Properties

Our corporate and banking real estate portfolio consists of approximately 15.2 million square feet of owned or leased office and retail space, used to support our business. Of this overall portfolio, approximately 12.5 million square feet of space is dedicated for various corporate office uses and approximately 2.7 million square feet of space is for bank branches, Cafés and office space.

Our 12.5 million square feet of corporate office space consists of approximately 5.3 million square feet of leased space and 7.2 million square feet of owned space. Our headquarters is located in McLean, Virginia, and is included in our corporate office space. We maintain corporate office space primarily in Virginia, New York, Illinois, Texas, and Delaware.



Our 2.7 million square feet of bank branches, Cafés and office space consists of approximately 1.5 million square feet of leased space and 1.2 million square feet of owned space, including branch locations primarily across New York, Louisiana, Texas, Maryland, Virginia, New Jersey and the District of Columbia. See “Note 7—Premises, Equipment and Leases” for information about our premises.

## Item 3. Legal Proceedings

The information required by Item 103 of Regulation S-K is included in “Note 18—Commitments, Contingencies, Guarantees and Others.”

## Item 4. Mine Safety Disclosures

Not applicable.



## PART II

Item 5. Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities

## Market Information

Our common stock is listed on the NYSE and is traded under the symbol “COF.” As of January 31, 2020, there were 10,107 holders of record of our common stock.

## Securities Authorized for Issuance Under Equity Compensation Plans

Information relating to compensation plans under which our equity securities are authorized for issuance is presented in this Report under “Part III—Item 12. Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters.”



## Common Stock Performance Graph

The following graph shows the cumulative total stockholder return on our common stock compared to an overall stock market index, the S&P Composite 500 Stock Index (“S&P 500 Index”), and a published industry index, the S&P Financial Composite Index (“S&P Financial Index”), over the five-year period commencing December 31, 2014 and ended December 31, 2019. The stock performance graph assumes that $100 was invested in our common stock and each index and that all dividends were reinvested. The stock price performance on the graph below is not necessarily indicative of future performance.

Comparison of 5-Year Cumulative Total Return (Capital One, S&P 500 Index and S&P Financial Index)



<table><tr><td rowspan="2"></td><td colspan="6">December 31,</td></tr><tr><td>2014</td><td>2015</td><td>2016</td><td>2017</td><td>2018</td><td>2019</td></tr><tr><td>Capital One</td><td>$ 100.00</td><td>$ 87.44</td><td>$ 105.68</td><td>$ 120.63</td><td>$ 91.57</td><td>$ 124.66</td></tr><tr><td>S&amp;P 500 Index</td><td>100.00</td><td>99.27</td><td>108.74</td><td>129.86</td><td>121.76</td><td>156.92</td></tr><tr><td>S&amp;P Financial Index</td><td>100.00</td><td>96.52</td><td>115.96</td><td>139.19</td><td>118.78</td><td>153.43</td></tr></table>



## Recent Sales of Unregistered Securities

We did not have any sales of unregistered equity securities in 2019.

## Issuer Purchases of Equity Securities

The following table presents information related to repurchases of shares of our common stock for each calendar month in the fourth quarter of 2019. Commission costs are excluded from the amounts presented below.

<table><tr><td></td><td>Total Number of Shares Purchased(1)</td><td>Average Price Paid per Share</td><td>Total Number of Shares Purchased as Part of Publicly Announced Plans</td><td>Maximum Amount That May Yet be Purchased Under the Plan or Program (in millions)</td></tr><tr><td>October</td><td>4,505,190</td><td>$ 89.59</td><td>4,505,190</td><td>$ 1,330</td></tr><tr><td>November</td><td>4,182,958</td><td>96.72</td><td>4,143,700</td><td>929</td></tr><tr><td>December</td><td>1,355,828</td><td>100.70</td><td>1,355,800</td><td>793</td></tr><tr><td>Total</td><td>10,043,976</td><td>94.06</td><td>10,004,690</td><td></td></tr></table>

(1) Comprises mainly repurchases of common stock under the 2019 Stock Repurchase Program. There were 39,258 and 28 shares withheld in November and December, respectively, to cover taxes on restricted stock awards whose restrictions have lapsed. For additional information including our 2019 Stock Repurchase Program, see “MD&A—Capital Management—Dividend Policy and Stock Purchases.”



## Item 6. Selected Financial Data

The following table presents selected consolidated financial data and performance metrics for the five-year period ended December 31, 2019. We consider these metrics to be key financial measures that management uses in assessing our operating performance, capital adequacy and the level of returns generated. Certain prior period amounts have been recast to conform to the current period presentation. We prepare our consolidated financial statements based on U.S. GAAP. This data should be reviewed in conjunction with our audited consolidated financial statements and related notes and with the MD&A included in this Report. The historical financial information presented may not be indicative of our future performance.

## Five-Year Summary of Selected Financial Data

<table><tr><td rowspan="2">(Dollars in millions, except per share data and as noted)</td><td colspan="6">Year Ended December 31,</td><td colspan="2">Change</td></tr><tr><td>2019</td><td>2018</td><td>2017</td><td>2016</td><td>2015</td><td>2019 vs. 2018</td><td>2018 vs. 2017</td><td></td></tr><tr><td>Income statement</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Interest income</td><td>$ 28,513</td><td>$ 27,176</td><td>$ 25,222</td><td>$ 22,891</td><td>$ 20,459</td><td>5%</td><td>8%</td><td></td></tr><tr><td>Interest expense</td><td>5,173</td><td>4,301</td><td>2,762</td><td>2,018</td><td>1,625</td><td>20</td><td>56</td><td></td></tr><tr><td>Net interest income</td><td>23,340</td><td>22,875</td><td>22,460</td><td>20,873</td><td>18,834</td><td>2</td><td>2</td><td></td></tr><tr><td>Non-interest income</td><td>5,253</td><td>5,201</td><td>4,777</td><td>4,628</td><td>4,579</td><td>1</td><td>9</td><td></td></tr><tr><td>Total net revenue</td><td>28,593</td><td>28,076</td><td>27,237</td><td>25,501</td><td>23,413</td><td>2</td><td>3</td><td></td></tr><tr><td>Provision for credit losses</td><td>6,236</td><td>5,856</td><td>7,551</td><td>6,459</td><td>4,536</td><td>6</td><td>(22)</td><td></td></tr><tr><td>Non-interest expense:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Marketing</td><td>2,274</td><td>2,174</td><td>1,670</td><td>1,811</td><td>1,744</td><td>5</td><td>30</td><td></td></tr><tr><td>Operating expense</td><td>13,209</td><td>12,728</td><td>12,524</td><td>11,747</td><td>11,252</td><td>4</td><td>2</td><td></td></tr><tr><td>Total non-interest expense</td><td>15,483</td><td>14,902</td><td>14,194</td><td>13,558</td><td>12,996</td><td>4</td><td>5</td><td></td></tr><tr><td>Income from continuing operations before income taxes</td><td>6,874</td><td>7,318</td><td>5,492</td><td>5,484</td><td>5,881</td><td>(6)</td><td>33</td><td></td></tr><tr><td>Income tax provision</td><td>1,341</td><td>1,293</td><td>3,375</td><td>1,714</td><td>1,869</td><td>4</td><td>(62)</td><td></td></tr><tr><td>Income from continuing operations, net of tax</td><td>5,533</td><td>6,025</td><td>2,117</td><td>3,770</td><td>4,012</td><td>(8)</td><td>185</td><td></td></tr><tr><td>Income (loss) from discontinued operations, net of tax</td><td>13</td><td>(10)</td><td>(135)</td><td>(19)</td><td>38</td><td>**</td><td>(93)</td><td></td></tr><tr><td>Net income</td><td>5,546</td><td>6,015</td><td>1,982</td><td>3,751</td><td>4,050</td><td>(8)</td><td>**</td><td></td></tr><tr><td>Dividends and undistributed earnings allocated to participating securities</td><td>(41)</td><td>(40)</td><td>(13)</td><td>(24)</td><td>(20)</td><td>3</td><td>**</td><td></td></tr><tr><td>Preferred stock dividends</td><td>(282)</td><td>(265)</td><td>(265)</td><td>(214)</td><td>(158)</td><td>6</td><td>—</td><td></td></tr><tr><td>Issuance cost for redeemed preferred stock</td><td>(31)</td><td>—</td><td>—</td><td>—</td><td>—</td><td>**</td><td>**</td><td></td></tr><tr><td>Net income available to common stockholders</td><td>$ 5,192</td><td>$ 5,710</td><td>$ 1,704</td><td>$ 3,513</td><td>$ 3,872</td><td>(9)</td><td>**</td><td></td></tr><tr><td>Common share statistics</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Basic earnings per common share:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Net income from continuing operations</td><td>$ 11.07</td><td>$ 11.92</td><td>$ 3.80</td><td>$ 7.00</td><td>$ 7.08</td><td>(7)%</td><td>**</td><td></td></tr><tr><td>Income (loss) from discontinued operations</td><td>0.03</td><td>(0.02)</td><td>(0.28)</td><td>(0.04)</td><td>0.07</td><td>**</td><td>(93)%</td><td></td></tr><tr><td>Net income per basic common share</td><td>$ 11.10</td><td>$ 11.90</td><td>$ 3.52</td><td>$ 6.96</td><td>$ 7.15</td><td>(7)</td><td>**</td><td></td></tr><tr><td>Diluted earnings per common share:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Net income from continuing operations</td><td>$ 11.02</td><td>$ 11.84</td><td>$ 3.76</td><td>$ 6.93</td><td>$ 7.00</td><td>(7)%</td><td>**</td><td></td></tr><tr><td>Income (loss) from discontinued operations</td><td>0.03</td><td>(0.02)</td><td>(0.27)</td><td>(0.04)</td><td>0.07</td><td>**</td><td>(93)%</td><td></td></tr><tr><td>Net income per diluted common share</td><td>$ 11.05</td><td>$ 11.82</td><td>$ 3.49</td><td>$ 6.89</td><td>$ 7.07</td><td>(7)</td><td>**</td><td></td></tr><tr><td>Common shares outstanding (period-end, in millions)</td><td>456.6</td><td>467.7</td><td>485.5</td><td>480.2</td><td>527.3</td><td>(2)</td><td>(4)</td><td></td></tr><tr><td>Dividends declared and paid per common share</td><td>$ 1.60</td><td>$ 1.60</td><td>$ 1.60</td><td>$ 1.60</td><td>$ 1,50</td><td>—</td><td>—</td><td></td></tr><tr><td>Book value per common share (period-end)</td><td>127.05</td><td>110.47</td><td>100.37</td><td>98.95</td><td>89.67</td><td>15</td><td>10</td><td></td></tr><tr><td>Tangible book value per common share (period-end) \( ^{(1)} \)</td><td>83.72</td><td>69.20</td><td>60.28</td><td>57.76</td><td>53.65</td><td>21</td><td>15</td><td></td></tr><tr><td>Common dividend payout ratio \( ^{(2)} \)</td><td>14.41%</td><td>13.45%</td><td>45.45%</td><td>22.99%</td><td>20.98%</td><td>1</td><td>(32)</td><td></td></tr><tr><td>Stock price per common share (period end)</td><td>$ 102.91</td><td>$ 75.59</td><td>$ 99.58</td><td>$ 87.24</td><td>$ 72.18</td><td>36</td><td>(24)</td><td></td></tr><tr><td>Total market capitalization (period-end)</td><td>46,989</td><td>35,353</td><td>48,346</td><td>41,893</td><td>38,061</td><td>33</td><td>(27)</td><td></td></tr><tr><td>Balance sheet (average balances)</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Loans held for investment</td><td>$ 247,450</td><td>$ 242,118</td><td>$ 245,565</td><td>$ 233,272</td><td>$ 210,745</td><td>2%</td><td>(1)%</td><td></td></tr><tr><td>Interest-earning assets</td><td>341,510</td><td>332,738</td><td>322,330</td><td>307,796</td><td>282,581</td><td>3</td><td>3</td><td></td></tr><tr><td>Total assets</td><td>374,924</td><td>363,036</td><td>354,924</td><td>339,974</td><td>313,474</td><td>3</td><td>2</td><td></td></tr><tr><td>Interest-bearing deposits</td><td>231,609</td><td>221,760</td><td>213,949</td><td>198,304</td><td>185,677</td><td>4</td><td>4</td><td></td></tr><tr><td>Total deposits</td><td>255,065</td><td>247,117</td><td>239,882</td><td>223,714</td><td>210,989</td><td>3</td><td>3</td><td></td></tr><tr><td>Borrowings</td><td>50,965</td><td>53,144</td><td>53,659</td><td>56,878</td><td>45,420</td><td>(4)</td><td>(1)</td><td></td></tr><tr><td>Common equity</td><td>50,960</td><td>45,831</td><td>45,170</td><td>45,162</td><td>45,072</td><td>11</td><td>1</td><td></td></tr><tr><td>Total stockholders&#x27; equity</td><td>55,690</td><td>50,192</td><td>49,530</td><td>48,753</td><td>47,713</td><td>11</td><td>1</td><td></td></tr></table>



<table><tr><td rowspan="2">(Dollars in millions, except per share data and as noted)</td><td colspan="5">Year Ended December 31,</td><td colspan="2">Change</td></tr><tr><td>2019</td><td>2018</td><td>2017</td><td>2016</td><td>2015</td><td>2019 vs. 2018</td><td>2018 vs. 2017</td></tr><tr><td>Selected performance metrics</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Purchase volume</td><td>$424,765</td><td>$387,102</td><td>$336,440</td><td>$307,138</td><td>$271,167</td><td>10%</td><td>15%</td></tr><tr><td>Total net revenue margin(3)</td><td>8.37%</td><td>8.44%</td><td>8.45%</td><td>8.29%</td><td>8.29%</td><td>(7)bps</td><td>(1)bps</td></tr><tr><td>Net interest margin</td><td>6.83</td><td>6.87</td><td>6.97</td><td>6.78</td><td>6.66</td><td>(4)</td><td>(10)</td></tr><tr><td>Return on average assets(4)</td><td>1.48</td><td>1.66</td><td>0.60</td><td>1.11</td><td>1.28</td><td>(18)</td><td>106</td></tr><tr><td>Return on average tangible assets(5)</td><td>1.54</td><td>1.73</td><td>0.62</td><td>1.16</td><td>1.35</td><td>(19)</td><td>111</td></tr><tr><td>Return on average common equity(6)</td><td>10.16</td><td>12.48</td><td>4.07</td><td>7.82</td><td>8.51</td><td>(232)</td><td>8%</td></tr><tr><td>Return on average tangible common equity(7)</td><td>14.37</td><td>18.56</td><td>6.16</td><td>11.93</td><td>12.87</td><td>(419)</td><td>12</td></tr><tr><td>Equity-to-assets ratio(8)</td><td>14.85</td><td>13.83</td><td>13.96</td><td>14.34</td><td>15.22</td><td>102</td><td>(13)bps</td></tr><tr><td>Non-interest expense as a percentage of average loans held for investment</td><td>6.26</td><td>6.15</td><td>5.78</td><td>5.81</td><td>6.17</td><td>11</td><td>37</td></tr><tr><td>Efficiency ratio(9)</td><td>54.15</td><td>53.08</td><td>52.11</td><td>53.17</td><td>55.51</td><td>107</td><td>97</td></tr><tr><td>Operating efficiency ratio(10)</td><td>46.20</td><td>45.33</td><td>45.98</td><td>46.06</td><td>48.06</td><td>87</td><td>(65)</td></tr><tr><td>Effective income tax rate from continuing operations</td><td>19.5</td><td>17.7</td><td>61.5</td><td>31.3</td><td>31.8</td><td>180</td><td>(44)%</td></tr><tr><td>Net charge-offs</td><td>$ 6,252</td><td>$ 6,112</td><td>$ 6,562</td><td>$ 5,062</td><td>$ 3,695</td><td>2%</td><td>(7)</td></tr><tr><td>Net charge-off rate</td><td>2.53%</td><td>2.52%</td><td>2.67%</td><td>2.17%</td><td>1.75%</td><td>1bps</td><td>(15)bps</td></tr></table>

<table><tr><td rowspan="2">(Dollars in millions, except as noted)</td><td colspan="5">December 31,</td><td colspan="2">Change</td></tr><tr><td>2019</td><td>2018</td><td>2017</td><td>2016</td><td>2015</td><td>2019 vs. 2018</td><td>2018 vs. 2017</td></tr><tr><td>Balance sheet (period-end)</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Loans held for investment</td><td>$265,809</td><td>$245,899</td><td>$254,473</td><td>$245,586</td><td>$229,851</td><td>8%</td><td>(3)%</td></tr><tr><td>Interest-earning assets</td><td>355,202</td><td>341,293</td><td>334,124</td><td>321,807</td><td>302,007</td><td>4</td><td>2</td></tr><tr><td>Total assets</td><td>390,365</td><td>372,538</td><td>365,693</td><td>357,033</td><td>334,048</td><td>5</td><td>2</td></tr><tr><td>Interest-bearing deposits</td><td>239,209</td><td>226,281</td><td>217,298</td><td>211,266</td><td>191,874</td><td>6</td><td>4</td></tr><tr><td>Total deposits</td><td>262,697</td><td>249,764</td><td>243,702</td><td>236,768</td><td>217,721</td><td>5</td><td>2</td></tr><tr><td>Borrowings</td><td>55,697</td><td>58,905</td><td>60,281</td><td>60,460</td><td>59,115</td><td>(5)</td><td>(2)</td></tr><tr><td>Common equity</td><td>53,157</td><td>47,307</td><td>44,370</td><td>43,154</td><td>43,990</td><td>12</td><td>7</td></tr><tr><td>Total stockholders&#x27; equity</td><td>58,011</td><td>51,668</td><td>48,730</td><td>47,514</td><td>47,284</td><td>12</td><td>6</td></tr><tr><td>Credit quality metrics</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Allowance for loan and lease losses</td><td>$ 7,208</td><td>$ 7,220</td><td>$ 7,502</td><td>$ 6,503</td><td>$ 5,130</td><td>—</td><td>(4)%</td></tr><tr><td>Allowance as a percentage of loans held for investment (“allowance coverage ratio”)</td><td>2.71%</td><td>2.94%</td><td>2.95%</td><td>2.65%</td><td>2.23%</td><td>(23)bps</td><td>(1)bps</td></tr><tr><td>30+ day performing delinquency rate</td><td>3.51</td><td>3.62</td><td>3.23</td><td>2.93</td><td>2.69</td><td>(11)</td><td>39</td></tr><tr><td>30+ day delinquency rate</td><td>3.74</td><td>3.84</td><td>3.48</td><td>3.27</td><td>3.00</td><td>(10)</td><td>36</td></tr><tr><td>Capital ratios</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Common equity Tier 1 capital(11)</td><td>12.2%</td><td>11.2%</td><td>10.3%</td><td>10.1%</td><td>11.1%</td><td>100bps</td><td>90bps</td></tr><tr><td>Tier 1 capital(11)</td><td>13.7</td><td>12.7</td><td>11.8</td><td>11.6</td><td>12.4</td><td>100</td><td>90</td></tr><tr><td>Total capital(11)</td><td>16.1</td><td>15.1</td><td>14.4</td><td>14.3</td><td>14.6</td><td>100</td><td>70</td></tr><tr><td>Tier 1 leverage(11)</td><td>11.7</td><td>10.7</td><td>9.9</td><td>9.9</td><td>10.6</td><td>100</td><td>80</td></tr><tr><td>Tangible common equity(12)</td><td>10.2</td><td>9.1</td><td>8.3</td><td>8.1</td><td>8.9</td><td>110</td><td>80</td></tr><tr><td>Supplementary leverage(11)</td><td>9.9</td><td>9.0</td><td>8.4</td><td>8.6</td><td>9.2</td><td>90</td><td>60</td></tr><tr><td>Other</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Employees (period end, in thousands)</td><td>51.9</td><td>47.6</td><td>49.3</td><td>47.3</td><td>45.4</td><td>9%</td><td>(3)%</td></tr></table>



(6) Return on average common equity is calculated based on net income available to common stockholders less income (loss) from discontinued operations, net of tax, for the period, divided by average common equity. Our calculation of return on average common equity may not be comparable to similarly-titled measures reported by other companies.

(7) Return on average tangible common equity is a non-GAAP measure calculated based on net income available to common stockholders less income (loss) from discontinued operations, net of tax, for the period, divided by average tangible common equity (“TCE”). Our calculation of return on average TCE may not be comparable to similarly-titled measures reported by other companies. See “MD&A—Table F—Reconciliation of Non-GAAP Measures” for additional information on non-GAAP measures.

(8) Equity-to-assets ratio is calculated based on average stockholders' equity for the period divided by average total assets for the period.

(9) Efficiency ratio is calculated based on non-interest expense for the period divided by total net revenue for the period.

(10) Operating efficiency ratio is calculated based on operating expense for the period divided by total net revenue for the period.

(11) Capital ratios are calculated based on the Basel III Standardized Approach framework, subject to applicable transition provisions. See “MD&A—Capital Management” for additional information.

(12) Tangible common equity ratio is a non-GAAP measure calculated based on TCE divided by tangible assets. See “MD&A—Table F—Reconciliation of Non-GAAP Measures” for the calculation of this measure and reconciliation to the comparative U.S. GAAP measure.

** Change is not meaningful.



This discussion contains forward-looking statements that are based upon management’s current expectations and are subject to significant uncertainties and changes in circumstances. Please review “Part I-Item 1. Business—Forward-Looking Statements” for more information on the forward-looking statements in this 2019 Annual Report on Form 10-K (“this Report”). All statements that address operating performance, events or developments that we expect or anticipate will occur in the future, including those relating to operating results and the Cybersecurity Incident described in “Part I—Item 1. Business—Overview—Cybersecurity Incident” and “Note 18—Commitments, Contingencies, Guarantees and Others” are forward-looking statements. Our actual results may differ materially from those included in these forward-looking statements due to a variety of factors including, but not limited to, those described in “Part I—Item 1A. Risk Factors” in this Report. Unless otherwise specified, references to notes to our consolidated financial statements refer to the notes to our consolidated financial statements as of December 31, 2019 included in this Report.

Management monitors a variety of key indicators to evaluate our business results and financial condition. The following MD&A is intended to provide the reader with an understanding of our results of operations, financial condition and liquidity by focusing on changes from year to year in certain key measures used by management to evaluate performance, such as profitability, growth and credit quality metrics. MD&A is provided as a supplement to, and should be read in conjunction with, our audited consolidated financial statements as of and for the year ended December 31, 2019 and accompanying notes. MD&A is organized in the following sections:

• Executive Summary and Business Outlook

• Capital Management

• Consolidated Results of Operations

• Risk Management

• Consolidated Balance Sheets Analysis

• Credit Risk Profile

• Off-Balance Sheet Arrangements

• Liquidity Risk Profile

• Business Segment Financial Performance

• Market Risk Profile

• Critical Accounting Policies and Estimates

• Supplemental Tables

• Accounting Changes and Developments

• Glossary and Acronyms

## EXECUTIVE SUMMARY AND BUSINESS OUTLOOK

## Financial Highlights

We reported net income of $5.5 billion ($11.05 per diluted common share) on total net revenue of $28.6 billion for 2019. In comparison, we reported net income of $6.0 billion ($11.82 per diluted common share) on total net revenue of $28.1 billion for 2018, and $2.0 billion ($3.49 per diluted common share) on total net revenue of $27.2 billion for 2017.

Our common equity Tier 1 capital ratio as calculated under the Basel III Standardized Approach was 12.2% and 11.2% as of December 31, 2019 and 2018, respectively. See “MD&A—Capital Management” below for additional information.

On June 27, 2019, we announced that our Board of Directors authorized the repurchase of up to $2.2 billion of shares of our common stock (“2019 Stock Repurchase Program”) beginning in the third quarter of 2019 through the end of the second quarter of 2020. Through the end of 2019, we repurchased approximately $1.4 billion of shares of our common stock under the 2019 Stock Repurchase Program. See “MD&A—Capital Management—Dividend Policy and Stock Purchases” for additional information.

On July 29, 2019, we announced the Cybersecurity Incident. For more information, see “Part I—Item 1. Business—Overview—Cybersecurity Incident” and “Note 18—Commitments, Contingencies, Guarantees and Others.”

Below are additional highlights of our performance in 2019. These highlights are generally based on a comparison between the results of 2019 and 2018, except as otherwise noted. The changes in our financial condition and credit performance are generally based on our financial condition and credit performance as of December 31, 2019 compared to our financial condition and credit performance as of December 31, 2018. We provide a more detailed discussion of our financial performance in the sections following this “Executive Summary and Business Outlook.”



Discussions of our performance in 2017 and comparisons between 2018 and 2017 can be found in “Part II—Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations (“MD&A”) of our Annual Report on Form 10-K for the fiscal year ended December 31, 2018.

## Total Company Performance

• Earnings: Our net income decreased by $469 million to $5.5 billion in 2019 compared to 2018 primarily driven by:

higher non-interest expense due to continued investments in technology and infrastructure, expenses related to the Walmart partnership, and increased marketing expense;

higher provision for credit losses largely due to credit deterioration in our commercial energy loan portfolio and an allowance release in our auto loan portfolio in 2018; and

the net impact of the absence of significant activities that occurred in 2018, including gains from the sales of our exited businesses, a benefit related to a tax methodology change on rewards costs, an impairment charge as a result of repositioning our investment securities portfolio, and a legal reserve build.

These drivers were partially offset by:

higher net interest income due to higher yields on interest-earnings assets and growth in our loan portfolio, including the acquired Walmart portfolio, partially offset by higher interest expense from higher rates paid and growth in our deposit products; and

an increase in net interchange fees driven by higher purchase volume.

## • Loans Held for Investment:

Period-end loans held for investment increased by $19.9 billion to $265.8 billion as of December 31, 2019 from December 31, 2018 primarily driven by growth in our domestic credit card loan portfolio, including the acquired Walmart portfolio, as well as growth in our commercial and auto loan portfolios.

Average loans held for investment increased by $5.3 billion to $247.5 billion in 2019 compared to 2018 primarily driven by growth in our commercial, domestic credit card including the acquired Walmart portfolio, and auto loan portfolios, partially offset by the impact of lower loan balances from the sale of our consumer home loan portfolio.

- Net Charge-Off and Delinquency Metrics: Our net charge-off rate remained substantially flat at 2.53% in 2019 as the impact of lower loan balances from the sale of our consumer home loan portfolio was largely offset by growth in our domestic credit card loan portfolios, including the acquired Walmart portfolio.

Our 30+ day delinquency rate decreased by 10 basis points to 3.74% as of December 31, 2019 from December 31, 2018 primarily driven by the strong economy and stable underlying credit performance in our domestic credit card loan portfolio, partially offset by the impact of the acquired Walmart portfolio.

• Allowance for Loan and Lease Losses: Our allowance for loan and lease losses remained substantially flat at $7.2 billion as of December 31, 2019 as an allowance release in our domestic credit card loan portfolio largely due to the strong economy and stable underlying credit performance was offset by an allowance build due to credit deterioration in our commercial energy loan portfolio.

Our allowance coverage ratio decreased by 23 basis points to 2.71% as of December 31, 2019 from December 31, 2018 primarily driven by the strong economy and stable underlying credit performance in our domestic credit card loan portfolio and the impacts from partner loss sharing arrangements, offset by higher reserves in our commercial banking business.



## Business Outlook

We discuss below our expectations as of the time this Report was filed regarding our total company performance and the performance of our business segments based on market conditions, the regulatory environment and our business strategies. The statements contained in this section are based on our current expectations regarding our outlook for our financial results and business strategies. Our expectations take into account, and should be read in conjunction with, our expectations regarding economic trends and analysis of our business as discussed in “Part I—Item 1. Business” and “Part II—Item 7. MD&A” in this Report. Certain statements are forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Actual results could differ materially from those in our forward-looking statements. Except as otherwise disclosed, forward-looking statements do not reflect:

• any change in current dividend or repurchase strategies;

• the effect of any acquisitions, divestitures or similar transactions that have not been previously disclosed;

- any changes in laws, regulations or regulatory interpretations, in each case after the date as of which such statements are made; or

- the potential impact on our business, operations and reputation from, and expenses and uncertainties associated with, the Cybersecurity Incident, other than the incremental costs related to the incident we expect to incur in 2020 which will be separately reported as an adjusting item as it relates to the Company’s financial results.

See “Part I—Item 1. Business—Forward-Looking Statements” in this Report for more information on the forward-looking statements included in this Report and “Part I—Item 1A. Risk Factors” in this Report for factors that could materially influence our results.

## Total Company Expectations

## Marketing and Efficiency:

- We expect to achieve modest improvements in full-year operating efficiency ratio, net of adjustments, in 2020, with a bigger move down to 42% in 2021.

• We expect the operating efficiency ratio improvement to drive significant improvement in our total efficiency ratio by 2021.

• We expect marketing expense for full-year 2020 to be moderately higher than marketing expense for full-year 2019.

## Capital/Current Expected Credit Loss (“CECL”):

- We estimate that the adoption of the CECL model will increase our reserves for credit losses by approximately $2.9 billion and expect that the phased-in impact of adopting CECL will reduce our common equity Tier 1 capital ratio by 16 basis points in the first quarter of 2020. See “MD&A—Accounting Changes and Developments” in this Report for additional information related to the CECL adoption impact.

- We expect the recently finalized Tailoring Rules will provide a tailwind to our capital reduction under stress and that we believe there is an opportunity for capital relief under the Stress Capital Buffer Proposed Rule.

- We expect when we opt-out of the requirement to include in regulatory capital certain elements of Accumulated other comprehensive income (“AOCI”) under the Tailoring Rules, our common equity Tier 1 ratio will decrease about 30 basis points.

## Business Segment Expectations

## Consumer Banking:

• We continue to expect that the annual auto net charge-off rate will increase gradually as the cycle plays out.



## CONSOLIDATED RESULTS OF OPERATIONS

The section below provides a comparative discussion of our consolidated financial performance for 2019 and 2018. We provide a discussion of our business segment results in the following section, “MD&A—Business Segment Financial Performance.” You should read this section together with our “MD&A—Executive Summary and Business Outlook,” where we discuss trends and other factors that we expect will affect our future results of operations.

## Net Interest Income

Net interest income represents the difference between the interest income, including certain fees, earned on our interest-earning assets and the interest expense incurred on our interest-bearing liabilities. Interest-earning assets include loans, investment securities and other interest-earning assets, while our interest-bearing liabilities include interest-bearing deposits, securitized debt obligations, senior and subordinated notes, other borrowings and other interest-bearing liabilities. Generally, we include in interest income any past due fees on loans that we deem collectible. Our net interest margin, based on our consolidated results, represents the difference between the yield on our interest-earning assets and the cost of our interest-bearing liabilities, including the notional impact of non-interest-bearing funding. We expect net interest income and our net interest margin to fluctuate based on changes in interest rates and changes in the amount and composition of our interest-earning assets and interest-bearing liabilities.



Table 1 below presents the average outstanding balance, interest income earned, interest expense incurred and average yield for 2019, 2018 and 2017 for each major category of our interest-earning assets and interest-bearing liabilities. Nonperforming loans are included in the average loan balances below.

Table 1: Average Balances, Net Interest Income and Net Interest Margin

<table><tr><td rowspan="3">(Dollars in millions)</td><td colspan="11">Year Ended December 31,</td></tr><tr><td colspan="3">2019</td><td colspan="3">2018</td><td colspan="5">2017</td></tr><tr><td>Average Balance</td><td>Interest Income/ Expense</td><td>Average Yield/ Rate</td><td>Average Balance</td><td>Interest Income/ Expense</td><td>Average Yield/ Rate</td><td>Average Balance</td><td>Interes Income/ Expense</td><td>Average Yield/ Rate</td><td></td><td></td></tr><tr><td>Assets:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Interest-earning assets:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Loans: (1)</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Credit card</td><td>$114,256</td><td>$17,688</td><td>15.48%</td><td>$109,820</td><td>$16,948</td><td>15.43%</td><td>$103,468</td><td>$15,735</td><td>15.21%</td><td></td><td></td><td></td></tr><tr><td>Consumer banking</td><td>60,708</td><td>5,082</td><td>8.37</td><td>65,146</td><td>4,904</td><td>7.53</td><td>74,865</td><td>4,984</td><td>6.66</td><td></td><td></td><td></td></tr><tr><td>Commercial banking (2)</td><td>73,572</td><td>3,306</td><td>4.49</td><td>68,221</td><td>3,033</td><td>4.45</td><td>68,150</td><td>2,630</td><td>3.86</td><td></td><td></td><td></td></tr><tr><td>Other (3)</td><td>16</td><td>(214)</td><td>**</td><td>184</td><td>(157)</td><td>**</td><td>130</td><td>39</td><td>30.00</td><td></td><td></td><td></td></tr><tr><td>Total loans, including loans held for sale</td><td>248,552</td><td>25,862</td><td>10.41</td><td>243,371</td><td>24,728</td><td>10.16</td><td>246,613</td><td>23,388</td><td>9.48</td><td></td><td></td><td></td></tr><tr><td>Investment securities</td><td>81,467</td><td>2,411</td><td>2.96</td><td>79,224</td><td>2,211</td><td>2.79</td><td>68,896</td><td>1,711</td><td>2.48</td><td></td><td></td><td></td></tr><tr><td>Cash equivalents and other interest-earning assets</td><td>11,491</td><td>240</td><td>2.08</td><td>10,143</td><td>237</td><td>2.33</td><td>6,821</td><td>123</td><td>1.80</td><td></td><td></td><td></td></tr><tr><td>Total interest-earning assets</td><td>341,510</td><td>28,513</td><td>8.35</td><td>332,738</td><td>27,176</td><td>8.17</td><td>322,330</td><td>25,222</td><td>7.82</td><td></td><td></td><td></td></tr><tr><td>Cash and due from banks</td><td>4,300</td><td></td><td></td><td>3,877</td><td></td><td></td><td>3,457</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Allowance for loan and lease losses</td><td>(7,176)</td><td></td><td></td><td>(7,404)</td><td></td><td></td><td>(7,025)</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Premises and equipment, net</td><td>4,289</td><td></td><td></td><td>4,163</td><td></td><td></td><td>3,931</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Other assets</td><td>32,001</td><td></td><td></td><td>29,662</td><td></td><td></td><td>32,231</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Total assets</td><td>$374,924</td><td></td><td></td><td>$363,036</td><td></td><td></td><td>$354,924</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Liabilities and stockholders&#x27; equity:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Interest-bearing liabilities:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Interest-bearing deposits</td><td>$231,609</td><td>$3,420</td><td>1.48%</td><td>$221,760</td><td>$2,598</td><td>1.17%</td><td>$213,949</td><td>$1,602</td><td>0.75%</td><td></td><td></td><td></td></tr><tr><td>Securitized debt obligations</td><td>18,020</td><td>523</td><td>2.90</td><td>19,014</td><td>496</td><td>2.61</td><td>18,237</td><td>327</td><td>1.79</td><td></td><td></td><td></td></tr><tr><td>Senior and subordinated notes</td><td>30,821</td><td>1,159</td><td>3.76</td><td>31,295</td><td>1,125</td><td>3.60</td><td>27,866</td><td>731</td><td>2.62</td><td></td><td></td><td></td></tr><tr><td>Other borrowings and liabilities</td><td>3,369</td><td>71</td><td>2.12</td><td>4,028</td><td>82</td><td>2.04</td><td>8,917</td><td>102</td><td>1.14</td><td></td><td></td><td></td></tr><tr><td>Total interest-bearing liabilities</td><td>283,819</td><td>5,173</td><td>1.82</td><td>276,097</td><td>4,301</td><td>1.56</td><td>268,969</td><td>2,762</td><td>1.03</td><td></td><td></td><td></td></tr><tr><td>Non-interest-bearing deposits</td><td>23,456</td><td></td><td></td><td>25,357</td><td></td><td></td><td>25,933</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Other liabilities</td><td>11,959</td><td></td><td></td><td>11,390</td><td></td><td></td><td>10,492</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Total liabilities</td><td>319,234</td><td></td><td></td><td>312,844</td><td></td><td></td><td>305,394</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Stockholders&#x27; equity</td><td>55,690</td><td></td><td></td><td>50,192</td><td></td><td></td><td>49,530</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Total liabilities and stockholders&#x27; equity</td><td>$374,924</td><td></td><td></td><td>$363,036</td><td></td><td></td><td>$354,924</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Net interest income/spread</td><td>$23,340</td><td>6.53</td><td></td><td>$22,875</td><td>6.61</td><td></td><td>$22,460</td><td>6.79</td><td></td><td></td><td></td><td></td></tr><tr><td>Impact of non-interest-bearing funding</td><td></td><td>0.30</td><td></td><td></td><td>0.26</td><td></td><td></td><td>0.18</td><td></td><td></td><td></td><td></td></tr><tr><td>Net interest margin</td><td></td><td>6.83%</td><td></td><td></td><td>6.87%</td><td></td><td></td><td>6.97%</td><td></td><td></td><td></td><td></td></tr></table>

(1) Past due fees included in interest income totaled approximately $1.7 billion for 2019 and 2018 and $1.6 billion for 2017.

(2) Some of our commercial loans generate tax-exempt income. Accordingly, we present our Commercial Banking interest income and yields on a taxable-equivalent basis, calculated using the federal statutory rate (21% for 2019 and 2018 and 35% for 2017) and state taxes where applicable, with offsetting reductions to the Other category. Taxable-equivalent adjustments included in the interest income and yield computations for our commercial loans totaled approximately $82 million for 2019 and 2018 and $129 million in 2017, with corresponding reductions to the Other category.

(3) Interest income/expense of Other represents the impact of hedge accounting of our loan portfolios and the offsetting reduction of the taxable-equivalent adjustments of our commercial loans as described above.

** Not meaningful.



Net interest income increased by $465 million to $23.3 billion in 2019 compared to 2018, primarily driven by higher yields on interest-earnings assets and growth in our loan portfolio, including the acquired Walmart portfolio, partially offset by higher interest expense from higher rates paid and growth in our deposit products.

Net interest margin decreased by 4 basis points to 6.83% in 2019 compared to 2018 as higher rates on our retail deposits were largely offset by higher yields on interest-earning assets and growth in our loan portfolio.

Table 2 displays the change in our net interest income between periods and the extent to which the variance is attributable to:

• changes in the volume of our interest-earning assets and interest-bearing liabilities; or

• changes in the interest rates related to these assets and liabilities.

Table 2: Rate/Volume Analysis of Net Interest Income \( ^{(1)} \) 

<table><tr><td rowspan="2">(Dollars in millions)</td><td colspan="4">2019 vs. 2018</td><td colspan="4">2018 vs. 2017</td></tr><tr><td>Total Variance</td><td>Volume</td><td>Rate</td><td>Total Variance</td><td>Volume</td><td>Rate</td><td></td><td></td></tr><tr><td>Interest income:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Loans:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><td>Credit card</td><td>$ 740</td><td>$ 687</td><td>$ 53</td><td>$ 1,213</td><td>$ 977</td><td>$ 236</td><td></td><td></td></tr><tr><td>Consumer banking</td><td>178</td><td>(334)</td><td>512</td><td>(80)</td><td>(647)</td><td>567</td><td></td><td></td></tr><tr><td>Commercial banking(2)</td><td>273</td><td>240</td><td>33</td><td>403</td><td>3</td><td>400</td><td></td><td></td></tr><tr><td>Other(3)</td><td>(57)</td><td>50</td><td>(107)</td><td>(196)</td><td>(46)</td><td>(150)</td><td></td><td></td></tr><tr><td>Total loans, including loans held for sale</td><td>1,134</td><td>643</td><td>491</td><td>1,340</td><td>287</td><td>1,053</td><td></td><td></td></tr><tr><td>Investment securities</td><td>200</td><td>64</td><td>136</td><td>500</td><td>273</td><td>227</td><td></td><td></td></tr><tr><td>Cash equivalents and other interest-earning assets</td><td>3</td><td>28</td><td>(25)</td><td>114</td><td>69</td><td>45</td><td></td><td></td></tr><tr><td>Total interest income</td><td>1,337</td><td>735</td><td>602</td><td>1,954</td><td>629</td><td>1,325</td><td></td><td></td></tr><tr><td>Interest expense:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Interest-bearing deposits</td><td>822</td><td>120</td><td>702</td><td>996</td><td>61</td><td>935</td><td></td><td></td></tr><tr><td>Securitized debt obligations</td><td>27</td><td>(26)</td><td>53</td><td>169</td><td>14</td><td>155</td><td></td><td></td></tr><tr><td>Senior and subordinated notes</td><td>34</td><td>(17)</td><td>51</td><td>394</td><td>98</td><td>296</td><td></td><td></td></tr><tr><td>Other borrowings and liabilities</td><td>(11)</td><td>(14)</td><td>3</td><td>(20)</td><td>(56)</td><td>36</td><td></td><td></td></tr><tr><td>Total interest expense</td><td>872</td><td>63</td><td>809</td><td>1,539</td><td>117</td><td>1,422</td><td></td><td></td></tr><tr><td>Net interest income</td><td>$ 465</td><td>$ 672</td><td>$ (207)</td><td>$ 415</td><td>$ 512</td><td>$ (97)</td><td></td><td></td></tr></table>



## Non-Interest Income

Table 3 displays the components of non-interest income for 2019, 2018 and 2017.

Table 3: Non-Interest Income

<table><tr><td rowspan="2">(Dollars in millions)</td><td colspan="4">Year Ended December 31,</td></tr><tr><td>2019</td><td>2018</td><td>2017</td><td></td></tr><tr><td>Interchange fees, net</td><td>$ 3,179</td><td>$ 2,823</td><td>$ 2,573</td><td></td></tr><tr><td>Service charges and other customer-related fees</td><td>1,330</td><td>1,585</td><td>1,597</td><td></td></tr><tr><td>Net securities gains (losses)</td><td>26</td><td>(209)</td><td>65</td><td></td></tr><tr><td>Other non-interest income:(1)</td><td></td><td></td><td></td><td></td></tr><tr><td>Mortgage banking revenue</td><td>165</td><td>661</td><td>201</td><td></td></tr><tr><td>Treasury and other investment income</td><td>193</td><td>49</td><td>126</td><td></td></tr><tr><td>Other</td><td>360</td><td>292</td><td>215</td><td></td></tr><tr><td>Total other non-interest income</td><td>718</td><td>1,002</td><td>542</td><td></td></tr><tr><td>Total non-interest income</td><td>$ 5,253</td><td>$ 5,201</td><td>$ 4,777</td><td></td></tr></table>

(1) Includes gains of $61 million and losses of $15 million on deferred compensation plan investments in 2019 and 2018, respectively.

Non-interest income remained relatively flat at $5.3 billion in 2019 as the increase in net interchange fees, driven by higher purchase volume, was largely offset by:

- the absence of the significant activities that occurred in 2018, including the gains from the sales of our exited businesses and the impairment charge as a result of repositioning our investment securities portfolio; and

• lower service charges and other customer-related fees.

## Provision for Credit Losses

Our provision for credit losses in each period is driven by net charge-offs, changes to the allowance for loan and lease losses, and changes to the reserve for unfunded lending commitments. We recorded a provision for credit losses of $6.2 billion, $5.9 billion and $7.6 billion in 2019, 2018 and 2017, respectively. The provision for credit losses as a percentage of net interest income was 26.7%, 25.6% and 33.6% in 2019, 2018 and 2017, respectively.

Our provision for credit losses increased by $380 million to $6.2 billion in 2019 compared to 2018 primarily driven by credit deterioration in our commercial energy loan portfolio and an allowance release in our auto loan portfolio in 2018.

We provide additional information on the provision for credit losses and changes in the allowance for loan and lease losses within “MD&A—Credit Risk Profile,” and “Note 4—Allowance for Loan and Lease Losses and Reserve for Unfunded Lending Commitments.” For information on the allowance methodology for each of our loan categories, see “Note 1—Summary of Significant Accounting Policies.”



## Non-Interest Expense

Table 4 displays the components of non-interest expense for 2019, 2018 and 2017.

Table 4: Non-Interest Expense

<table><tr><td rowspan="2">(Dollars in millions)</td><td colspan="4">Year Ended December 31,</td></tr><tr><td>2019</td><td>2018</td><td>2017</td><td></td></tr><tr><td>Salaries and associate benefits(1)</td><td>$ 6,388</td><td>$ 5,727</td><td>$ 5,899</td><td></td></tr><tr><td>Occupancy and equipment</td><td>2,098</td><td>2,118</td><td>1,939</td><td></td></tr><tr><td>Marketing</td><td>2,274</td><td>2,174</td><td>1,670</td><td></td></tr><tr><td>Professional services</td><td>1,237</td><td>1,145</td><td>1,097</td><td></td></tr><tr><td>Communications and data processing</td><td>1,290</td><td>1,260</td><td>1,177</td><td></td></tr><tr><td>Amortization of intangibles</td><td>112</td><td>174</td><td>245</td><td></td></tr><tr><td>Other non-interest expense:</td><td></td><td></td><td></td><td></td></tr><tr><td>Bankcard, regulatory and other fee assessments</td><td>362</td><td>490</td><td>626</td><td></td></tr><tr><td>Collections</td><td>400</td><td>413</td><td>364</td><td></td></tr><tr><td>Fraud losses</td><td>383</td><td>364</td><td>334</td><td></td></tr><tr><td>Other(2)</td><td>939</td><td>1,037</td><td>843</td><td></td></tr><tr><td>Total other non-interest expense</td><td>2,084</td><td>2,304</td><td>2,167</td><td></td></tr><tr><td>Total non-interest expense</td><td>$ 15,483</td><td>$ 14,902</td><td>$ 14,194</td><td></td></tr></table>

(1) Includes expenses of $61 million and benefits of $15 million related to our deferred compensation plan in 2019 and 2018, respectively. These amounts have corresponding offsets in other non-interest income.

(2) Includes $38 million of net Cybersecurity Incident expenses in 2019, consisting of $72 million of expenses and $34 million of insurance recoveries.

Non-interest expense increased by $581 million to $15.5 billion in 2019 compared to 2018 primarily due to continued investments in technology and infrastructure, expenses related to the Walmart partnership, and increased marketing expenses, partially offset by the absence of a legal reserve build.

## Income Taxes

We recorded income tax provisions of $1.3 billion (19.5% effective income tax rate), $1.3 billion (17.7% effective income tax rate) and $3.4 billion (61.5% effective income tax rate) in 2019, 2018 and 2017, respectively. Our effective tax rate on income from continuing operations varies between periods due, in part, to the impact of the changes in tax credits, tax-exempt income, and non-deductible expenses relative to our pre-tax earnings.

We recorded discrete tax benefits of $19 million in 2019, discrete tax benefits of $318 million in 2018 primarily driven by a benefit of $284 million related to a tax methodology change on rewards costs and discrete tax expenses of $1.7 billion in 2017 primarily consisting of the charges of $1.8 billion for the estimated impacts of the Tax Act.

The increase in our effective tax rate in 2019 compared to 2018 was primarily due to a decrease in recorded discrete tax benefit, partially offset by higher tax credits and lower non-deductible expenses relative to our income.

We provide additional information on items affecting our income taxes and effective tax rate in “Note 15—Income Taxes”.



Total assets increased by $17.8 billion to $390.4 billion as of December 31, 2019 from December 31, 2018 primarily driven by growth in our domestic credit card loan portfolio, including the acquired Walmart portfolio, as well as growth in our commercial and auto loan portfolios.

Total liabilities increased by $11.5 billion to $332.4 billion as of December 31, 2019 from December 31, 2018 primarily driven by deposit growth, partially offset by maturities of our short-term Federal Home Loan Banks (“FHLB”) advances.

Stockholders’ equity increased by $6.3 billion to $58.0 billion as of December 31, 2019 from December 31, 2018 primarily due to our net income of $5.5 billion, changes in accumulated other comprehensive income of $2.4 billion and the net issuance of preferred stock, partially offset by repurchases of common stock under the 2019 Stock Repurchase Program and dividend payments to our stockholders.

The following is a discussion of material changes in the major components of our assets and liabilities during 2019. Period-end balance sheet amounts may vary from average balance sheet amounts due to liquidity and balance sheet management activities that are intended to support the adequacy of capital while managing our liquidity requirements, our customers and our market risk exposure in accordance with our risk appetite.

## Investment Securities

Our investment securities portfolio consists primarily of the following: U.S. Treasury securities; U.S. government-sponsored enterprise or agency (“Agency”) and non-agency residential mortgage-backed securities (“RMBS”); Agency commercial mortgage-backed securities (“CMBS”); and other securities. Agency securities include Government National Mortgage Association (“Ginnie Mae”) guaranteed securities, Federal National Mortgage Association (“Fannie Mae”) and Federal Home Loan Mortgage Corporation (“Freddie Mac”) issued securities. The U.S. Treasury and Agency securities generally have high credit ratings and low credit risks, and our investments in U.S. Treasury and Agency securities represented 96% of our total investment securities portfolio, as of both December 31, 2019 and 2018.

On December 31, 2019, we transferred our entire portfolio of held to maturity securities to available for sale in consideration of changes to regulatory capital requirements under the Tailoring Rules. As a Category III institution, we are no longer required to include in regulatory capital certain elements of AOCI, including unrealized gains and losses from available for sale securities. The impact of this transfer and changes in interest rates increased the fair value of our available for sale securities portfolio by $33.1 billion to $79.2 billion as of December 31, 2019 from December 31, 2018. See “MD&A—Capital Management” and “Note 2—Investment Securities” for more information.

Table 5 presents the amortized cost and fair value for the major categories of our available for sale securities portfolio as of December 31, 2019, 2018 and 2017.

Table 5: Investment Securities

<table><tr><td rowspan="3">(Dollars in millions)</td><td colspan="8">December 31,</td></tr><tr><td colspan="3">2019</td><td colspan="3">2018</td><td colspan="2">2017</td></tr><tr><td>Amortized Cost</td><td>Fair Value</td><td>Amortized Cost</td><td>Fair Value</td><td>Amortized Cost</td><td>Fair Value</td><td></td><td></td></tr><tr><td>Investment securities available for sale:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S. Treasury securities</td><td>$ 4,122</td><td>$ 4,124</td><td>$ 6,146</td><td>$ 6,144</td><td>$ 5,168</td><td>$ 5,171</td><td></td><td></td></tr><tr><td>RMBS:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Agency</td><td>62,003</td><td>62,839</td><td>32,710</td><td>31,903</td><td>26,013</td><td>25,678</td><td></td><td></td></tr><tr><td>Non-agency</td><td>1,235</td><td>1,499</td><td>1,440</td><td>1,742</td><td>1,722</td><td>2,114</td><td></td><td></td></tr><tr><td>Total RMBS</td><td>63,238</td><td>64,338</td><td>34,150</td><td>33,645</td><td>27,735</td><td>27,792</td><td></td><td></td></tr><tr><td>Agency CMBS</td><td>9,303</td><td>9,426</td><td>4,806</td><td>4,739</td><td>3,209</td><td>3,175</td><td></td><td></td></tr><tr><td>Other securities(1)</td><td>1,321</td><td>1,325</td><td>1,626</td><td>1,622</td><td>1,516</td><td>1,517</td><td></td><td></td></tr><tr><td>Total investment securities available for sale</td><td>$ 77,984</td><td>$ 79,213</td><td>$ 46,728</td><td>$ 46,150</td><td>$ 37,628</td><td>$ 37,655</td><td></td><td></td></tr></table>



## Loans Held for Investment

Total loans held for investment consist of both unsecuritized loans and loans held in our consolidated trusts. Table 6 summarizes the carrying value of our loans held for investment by portfolio segment, the allowance for loan and lease losses, and net loan balance as of December 31, 2019 and 2018.

Table 6: Loans Held for Investment

<table><tr><td rowspan="2">(Dollars in millions)</td><td colspan="4">December 31, 2019</td><td colspan="4">December 31, 2018</td></tr><tr><td>Loans</td><td>Allowance</td><td>Net Loans</td><td>Loans</td><td>Allowance</td><td>Net Loans</td><td>Loans</td><td>Allowance</td></tr><tr><td>Credit Card</td><td>$ 128,236</td><td>$ 5,395</td><td>$ 122,841</td><td>$ 116,361</td><td>$ 5,535</td><td>$ 110,826</td><td></td><td></td></tr><tr><td>Consumer Banking</td><td>63,065</td><td>1,038</td><td>62,027</td><td>59,205</td><td>1,048</td><td>58,157</td><td></td><td></td></tr><tr><td>Commercial Banking</td><td>74,508</td><td>775</td><td>73,733</td><td>70,333</td><td>637</td><td>69,696</td><td></td><td></td></tr><tr><td>Total</td><td>$ 265,809</td><td>$ 7,208</td><td>$ 258,601</td><td>$ 245,899</td><td>$ 7,220</td><td>$ 238,679</td><td></td><td></td></tr></table>

Loans held for investment increased by $19.9 billion to $265.8 billion as of December 31, 2019 from December 31, 2018 primarily driven by growth in our domestic credit card loan portfolio, including the acquired Walmart portfolio, as well as growth in our commercial and auto loan portfolios.

We provide additional information on the composition of our loan portfolio and credit quality below in “MD&A—Credit Risk Profile,” “MD&A—Consolidated Results of Operations” and “Note 3—Loans.”

## Funding Sources

Our primary source of funding comes from deposits, as they are a stable and relatively low cost source of funding. In addition to deposits, we also raise funding through the issuance of securitized debt obligations and other debt. Other debt primarily consists of senior and subordinated notes, FHLB advances secured by certain portions of our loan and securities portfolios, and federal funds purchased and securities loaned or sold under agreements to repurchase.

Table 7 provides the composition of our primary sources of funding as of December 31, 2019 and 2018.

Table 7: Funding Sources Composition

<table><tr><td rowspan="2">(Dollars in millions)</td><td colspan="2">December 31, 2019</td><td colspan="2">December 31, 2018</td></tr><tr><td>Amount</td><td>% of Total</td><td>Amount</td><td>% of Total</td></tr><tr><td>Deposits:</td><td></td><td></td><td></td><td></td></tr><tr><td>Consumer Banking</td><td>$ 213,099</td><td>67%</td><td>$ 198,607</td><td>64%</td></tr><tr><td>Commercial Banking</td><td>32,134</td><td>10</td><td>29,480</td><td>10</td></tr><tr><td>Other \( ^{(1)} \)</td><td>17,464</td><td>5</td><td>21,677</td><td>7</td></tr><tr><td>Total deposits</td><td>262,697</td><td>82</td><td>249,764</td><td>81</td></tr><tr><td>Securitized debt obligations</td><td>17,808</td><td>6</td><td>18,307</td><td>6</td></tr><tr><td>Other debt</td><td>37,889</td><td>12</td><td>40,598</td><td>13</td></tr><tr><td>Total funding sources</td><td>$ 318,394</td><td>100%</td><td>$ 308,669</td><td>100%</td></tr></table>

(1) Includes brokered deposits of $16.7 billion and $21.2 billion as of December 31, 2019 and 2018, respectively.

Total deposits increased by $12.9 billion to $262.7 billion as of December 31, 2019 from December 31, 2018 primarily driven by strong growth as a result of our national banking strategy in our Consumer Banking business.

Securitized debt obligations decreased by $499 million to $17.8 billion as of December 31, 2019 from December 31, 2018 primarily driven by net maturities in our credit card securitizations, partially offset by issuances in our auto securitizations.

Other debt decreased by $2.7 billion to $37.9 billion as of December 31, 2019 from December 31, 2018 primarily driven by maturities of our short-term FHLB advances.

We provide additional information on our funding sources in “MD&A—Liquidity Risk Profile” and “Note 8—Deposits and Borrowings.”



## Deferred Tax Assets and Liabilities

Deferred tax assets and liabilities represent decreases or increases in taxes expected to be paid in the future because of future reversals of temporary differences between the financial reporting and tax bases of assets and liabilities, as well as from net operating loss and tax credit carryforwards. Deferred tax assets are recognized subject to management’s judgment that these future deductions are more likely than not to be realized. We evaluate the recoverability of these future tax deductions by assessing the adequacy of expected taxable income from all sources, including taxable income in carryback years, reversal of taxable temporary differences, forecasted operating earnings and available tax planning strategies. These sources of income rely heavily on estimates. We use our historical experience and our short and long-range business forecasts to provide insight.

Deferred tax assets, net of deferred tax liabilities and valuation allowances, were approximately $1.7 billion as of December 31, 2019, a decrease of $425 million from December 31, 2018. The decrease in our net deferred tax assets was primarily driven by the increase in the fair value of our investment securities portfolio.

We recorded valuation allowances of $223 million and $245 million as of December 31, 2019 and 2018, respectively. We expect to fully realize the 2019 net deferred tax assets in future periods. If changes in circumstances lead us to change our judgment about our ability to realize deferred tax assets in future years, we will adjust our valuation allowances in the period that our change in judgment occurs and record a corresponding increase or charge to income.

We provide additional information on income taxes in “MD&A—Consolidated Results of Operations” and “Note 15 — Income Taxes.”

## OFF-BALANCE SHEET ARRANGEMENTS

In the ordinary course of business, we engage in certain activities that are not reflected on our consolidated balance sheets, generally referred to as off-balance sheet arrangements. These activities typically involve transactions with unconsolidated variable interest entities (“VIEs”) as well as other arrangements, such as letters of credit, loan commitments and guarantees, to meet the financing needs of our customers and support their ongoing operations. We provide additional information regarding these types of activities in “Note 5—Variable Interest Entities and Securitizations” and “Note 18—Commitments, Contingencies, Guarantees and Others.”

## BUSINESS SEGMENT FINANCIAL PERFORMANCE

Our principal operations are organized for management reporting purposes into three major business segments, which are defined primarily based on the products and services provided or the types of customer served: Credit Card, Consumer Banking and Commercial Banking. The operations of acquired businesses have been integrated into our existing business segments. Certain activities that are not part of a segment, such as management of our corporate investment portfolio, asset/liability management by our centralized Corporate Treasury group and residual tax expense or benefit to arrive at the consolidated effective tax rate that is not assessed to our primary business segments, are included in the Other category.

The results of our individual businesses, which we report on a continuing operations basis, reflect the manner in which management evaluates performance and makes decisions about funding our operations and allocating resources. We may periodically change our business segments or reclassify business segment results based on modifications to our management reporting methodologies and changes in organizational alignment. Our business segment results are intended to reflect each segment as if it were a standalone business. We use an internal management and reporting process to derive our business segment results. Our internal management and reporting process employs various allocation methodologies, including funds transfer pricing, to assign certain balance sheet assets, deposits and other liabilities and their related revenue and expenses directly or indirectly attributable to each business segment. Total interest income and non-interest income are directly attributable to the segment in which they are reported. The net interest income of each segment reflects the results of our funds transfer pricing process, which is primarily based on a matched funding concept that takes into consideration market interest rates. Our funds transfer pricing process provides a funds credit for sources of funds, such as deposits generated by our Consumer Banking and Commercial Banking businesses, and a charge for the use of funds by each segment. The allocation process is unique to each business segment and acquired businesses. We regularly assess the assumptions, methodologies and reporting classifications used for segment reporting, which may result in the implementation of refinements or changes in future periods.

We refer to the business segment results derived from our internal management accounting and reporting process as our “managed” presentation, which differs in some cases from our reported results prepared based on U.S. GAAP. There is no comprehensive



authoritative body of guidance for management accounting equivalent to U.S. GAAP; therefore, the managed presentation of our business segment results may not be comparable to similar information provided by other financial services companies. In addition, our individual business segment results should not be used as a substitute for comparable results determined in accordance with U.S. GAAP.

We summarize our business segment results for the years ended December 31, 2019, 2018 and 2017 and provide a comparative discussion of the results of 2019 and 2018, as well as changes in our financial condition and credit performance metrics as of December 31, 2019 compared to December 31, 2018. We provide a reconciliation of our total business segment results to our reported consolidated results in “Note 17—Business Segments and Revenue from Contracts with Customers.”

## Business Segment Financial Performance

Table 8 summarizes our business segment results, which we report based on revenue and income from continuing operations, for the years ended December 31, 2019, 2018 and 2017. We provide information on the allocation methodologies used to derive our business segment results in “Note 17—Business Segments and Revenue from Contracts with Customers.”

## Table 8: Business Segment Results

<table><tr><td rowspan="3"></td><td colspan="12">Year Ended December 31,</td></tr><tr><td colspan="4">2019</td><td colspan="4">2018</td><td colspan="4">2017</td></tr><tr><td colspan="2">Total Net Revenue \( ^{(1)} \)</td><td colspan="2">Net Income (Loss) \( ^{(2)} \)</td><td colspan="2">Total Net Revenue \( ^{(1)} \)</td><td colspan="2">Net Income \( ^{(2)} \)</td><td colspan="2">Total Net Revenue \( ^{(1) \)</td><td colspan="2">Net Income (Loss) \( ^{(2)} \)</td></tr><tr><td>(Dollars in millions)</td><td>Amount</td><td>% of Total</td><td>Amount</td><td>% of Total</td><td>Amount</td><td>% of Total</td><td>Amount</td><td>Total</td><td>Amount</td><td>% of Total</td><td>Amount</td><td>% of Total</td></tr><tr><td>Credit Card</td><td>$ 18,349</td><td>64%</td><td>$ 3,127</td><td>57%</td><td>$ 17,687</td><td>63%</td><td>$ 3,191</td><td>53%</td><td>$ 16,973</td><td>62%</td><td>$ 1,920</td><td>91%</td></tr><tr><td>Consumer Banking</td><td>7,375</td><td>26</td><td>1,799</td><td>32</td><td>7,212</td><td>26</td><td>1,800</td><td>30</td><td>7,129</td><td>26</td><td>1,090</td><td>51</td></tr><tr><td>Commercial Banking \( ^{(3)(4)} \)</td><td>2,814</td><td>10</td><td>621</td><td>11</td><td>2,788</td><td>10</td><td>806</td><td>13</td><td>2,969</td><td>11</td><td>676</td><td>32</td></tr><tr><td>Other \( ^{(3)(4)} \)</td><td>55</td><td>—</td><td>(14)</td><td>—</td><td>389</td><td>1</td><td>228</td><td>4</td><td>166</td><td>1</td><td>(1,569)</td><td>(74)</td></tr><tr><td>Total</td><td>$ 28,593</td><td>100%</td><td>$ 5,533</td><td>100%</td><td>$ 28,076</td><td>100%</td><td>$ 6,025</td><td>100%</td><td>$ 27,237</td><td>100%</td><td>$ 2,117</td><td>100%</td></tr></table>



## Credit Card Business

The primary sources of revenue for our Credit Card business are net interest income, net interchange income and fees collected from customers. Expenses primarily consist of the provision for credit losses, operating costs and marketing expenses.

Our Credit Card business generated net income from continuing operations of $3.1 billion, $3.2 billion and $1.9 billion in 2019, 2018 and 2017, respectively.

Table 9 summarizes the financial results of our Credit Card business and displays selected key metrics for the periods indicated.

Table 9: Credit Card Business Results

<table><tr><td rowspan="2">(Dollars in millions, except as noted)</td><td colspan="4">Year Ended December 31,</td><td colspan="2">Change</td></tr><tr><td>2019</td><td>2018</td><td>2017</td><td>2019 vs. 2018</td><td>2018 vs. 2017</td><td></td></tr><tr><td>Selected income statement data:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Net interest income</td><td>$ 14,461</td><td>$ 14,167</td><td>$ 13,648</td><td>2%</td><td>4%</td><td></td></tr><tr><td>Non-interest income</td><td>3,888</td><td>3,520</td><td>3,325</td><td>10</td><td>6</td><td></td></tr><tr><td>Total net revenue(1)</td><td>18,349</td><td>17,687</td><td>16,973</td><td>4</td><td>4</td><td></td></tr><tr><td>Provision for credit losses</td><td>4,992</td><td>4,984</td><td>6,066</td><td>—</td><td>(18)</td><td></td></tr><tr><td>Non-interest expense</td><td>9,271</td><td>8,542</td><td>7,916</td><td>9</td><td>8</td><td></td></tr><tr><td>Income from continuing operations before income taxes</td><td>4,086</td><td>4,161</td><td>2,991</td><td>(2)</td><td>39</td><td></td></tr><tr><td>Income tax provision</td><td>959</td><td>970</td><td>1,071</td><td>(1)</td><td>(9)</td><td></td></tr><tr><td>Income from continuing operations, net of tax</td><td>$ 3,127</td><td>$ 3,191</td><td>$ 1,920</td><td>(2)</td><td>66</td><td></td></tr><tr><td>Selected performance metrics:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Average loans held for investment(2)</td><td>$ 114,202</td><td>$ 109,820</td><td>$ 103,468</td><td>4</td><td>6</td><td></td></tr><tr><td>Average yield on loans held for investment(3)</td><td>15.49%</td><td>15.43%</td><td>15.21%</td><td>6bps</td><td>22bps</td><td></td></tr><tr><td>Total net revenue margin(4)</td><td>16.07</td><td>16.11</td><td>16.40</td><td>(4)</td><td>(29)</td><td></td></tr><tr><td>Net charge-offs</td><td>$ 5,149</td><td>$ 5,069</td><td>$ 5,054</td><td>2%</td><td>—</td><td></td></tr><tr><td>Net charge-off rate</td><td>4.51%</td><td>4.62%</td><td>4.88%</td><td>(11)bps</td><td>(26)bps</td><td></td></tr><tr><td>Purchase volume</td><td>$ 424,765</td><td>$ 387,102</td><td>$ 336,440</td><td>10%</td><td>15%</td><td></td></tr><tr><td></td><td>December 31, 2019</td><td>December 31, 2018</td><td>Change</td><td></td><td></td><td></td></tr><tr><td>Selected period-end data:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Loans held for investment(2)</td><td>$ 128,236</td><td>$ 116,361</td><td>10%</td><td></td><td></td><td></td></tr><tr><td>30+ day performing delinquency rate</td><td>3.89%</td><td>4.00%</td><td>(11)bps</td><td></td><td></td><td></td></tr><tr><td>30+ day delinquency rate</td><td>3.91</td><td>4.01</td><td>(10)</td><td></td><td></td><td></td></tr><tr><td>Nonperforming loan rate(5)</td><td>0.02</td><td>0.02</td><td>—</td><td></td><td></td><td></td></tr><tr><td>Allowance for loan and lease losses</td><td>$ 5,395</td><td>$ 5,535</td><td>(3)%</td><td></td><td></td><td></td></tr><tr><td>Allowance coverage ratio</td><td>4.21%</td><td>4.76%</td><td>(55)bps</td><td></td><td></td><td></td></tr></table>



Key factors affecting the results of our Credit Card business for 2019 compared to 2018, and changes in financial condition and credit performance between December 31, 2019 and December 31, 2018 include the following:

- Net Interest Income: Net interest income increased by $294 million to $14.5 billion in 2019 primarily driven by growth in our domestic credit card loan portfolio, including the acquired Walmart portfolio.

- Non-Interest Income: Non-interest income increased by $368 million to $3.9 billion in 2019 primarily due to an increase in net interchange fees driven by higher purchase volume.

- Provision for Credit Losses: The provision for credit losses remained substantially flat at $5.0 billion in 2019 as the allowance releases due to the strong economy and stable underlying credit performance and the sale of certain partnership receivables were largely offset by the allowance build related to the acquired Walmart portfolio.

- Non-Interest Expense: Non-interest expense increased by $729 million to $9.3 billion in 2019 primarily driven by continued investments in technology and infrastructure as well as expenses related to the Walmart partnership.

- Loans Held for Investment: Period-end loans held for investment increased by $11.9 billion to $128.2 billion as of December 31, 2019 from December 31, 2018 and average loans held for investment increased by $4.4 billion to $114.2 billion in 2019 compared to 2018 primarily due to growth in our domestic credit card loan portfolio, including the acquired Walmart portfolio.

- Net Charge-Off and Delinquency Metrics: The net charge-off rate decreased by 11 basis points to 4.51% in 2019 compared to 2018 primarily driven by the impacts of the acquired Walmart portfolio, the strong economy and stable underlying credit performance in our domestic credit card loan portfolio.

The 30+ day delinquency rate decreased by 10 basis points to 3.91% as of December 31, 2019 from December 31, 2018 primarily due to the strong economy and stable underlying credit performance in our domestic credit card loan portfolio, partially offset by the impacts of the acquired Walmart portfolio.



## Domestic Card Business

The Domestic Card business generated net income from continuing operations of $3.0 billion in both 2019 and 2018 and $1.7 billion in 2017. In 2019, 2018 and 2017, the Domestic Card business accounted for greater than 90% of total net revenue of our Credit Card business.

Table 9.1 summarizes the financial results for Domestic Card business and displays selected key metrics for the periods indicated.

Table 9.1: Domestic Card Business Results

<table><tr><td rowspan="2">(Dollars in millions, except as noted)</td><td colspan="5">Year Ended December 31,</td><td colspan="2">Change</td></tr><tr><td>2019</td><td>2018</td><td>2017</td><td>2019 vs. 2018</td><td>2018 vs. 2017</td><td></td><td></td></tr><tr><td>Selected income statement data:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Net interest income</td><td>$ 13,265</td><td>$ 12,926</td><td>$ 12,504</td><td>3%</td><td>3%</td><td></td><td></td></tr><tr><td>Non-interest income</td><td>3,684</td><td>3,239</td><td>3,069</td><td>14</td><td>6</td><td></td><td></td></tr><tr><td>Total net revenue(1)</td><td>16,949</td><td>16,165</td><td>15,573</td><td>5</td><td>4</td><td></td><td></td></tr><tr><td>Provision for credit losses</td><td>4,671</td><td>4,653</td><td>5,783</td><td>—</td><td>(20)</td><td></td><td></td></tr><tr><td>Non-interest expense</td><td>8,308</td><td>7,621</td><td>7,078</td><td>9</td><td>8</td><td></td><td></td></tr><tr><td>Income from continuing operations before income taxes</td><td>3,970</td><td>3,891</td><td>2,712</td><td>2</td><td>43</td><td></td><td></td></tr><tr><td>Income tax provision</td><td>925</td><td>907</td><td>990</td><td>2</td><td>(8)</td><td></td><td></td></tr><tr><td>Income from continuing operations, net of tax</td><td>$ 3,045</td><td>$ 2,984</td><td>$ 1,722</td><td>2</td><td>73</td><td></td><td></td></tr><tr><td>Selected performance metrics:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Average loans held for investment(2)</td><td>$ 105,270</td><td>$ 100,832</td><td>$ 94,923</td><td>4</td><td>6</td><td></td><td></td></tr><tr><td>Average yield on loans held for investment(3)</td><td>15.47%</td><td>15.36%</td><td>15.16%</td><td>11bps</td><td>20bps</td><td></td><td></td></tr><tr><td>Total net revenue margin(4)</td><td>16.10</td><td>16.03</td><td>16.41</td><td>7</td><td>(38)</td><td></td><td></td></tr><tr><td>Net charge-offs</td><td>$ 4,818</td><td>$ 4,782</td><td>$ 4,739</td><td>1%</td><td>1%</td><td></td><td></td></tr><tr><td>Net charge-off rate</td><td>4.58%</td><td>4.74%</td><td>4.99%</td><td>(16)bps</td><td>(25)bps</td><td></td><td></td></tr><tr><td>Purchase volume</td><td>$ 390,032</td><td>$ 354,158</td><td>$ 306,824</td><td>10%</td><td>15%</td><td></td><td></td></tr><tr><td></td><td>December 31, 2019</td><td>December 31, 2018</td><td>Change</td><td></td><td></td><td></td><td></td></tr><tr><td>Selected period-end data:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Loans held for investment(2)</td><td>$ 118,606</td><td>$ 107,350</td><td>10%</td><td></td><td></td><td></td><td></td></tr><tr><td>30+ day performing delinquency rate</td><td>3.93%</td><td>4.04%</td><td>(11)bps</td><td></td><td></td><td></td><td></td></tr><tr><td>Allowance for loan and lease losses</td><td>$ 4,997</td><td>$ 5,144</td><td>(3)%</td><td></td><td></td><td></td><td></td></tr><tr><td>Allowance coverage ratio</td><td>4.21%</td><td>4.79%</td><td>(58)bps</td><td></td><td></td><td></td><td></td></tr></table>

(1) We recognize billed finance charges and fee income on open-ended loans in accordance with the contractual provisions of the credit arrangements and estimate the uncollectible amount on a quarterly basis. The estimated uncollectible amount of billed finance charges and fees is reflected as a reduction in revenue and is not included in our net charge-offs.

(2) Period-end loans held for investment and average loans held for investment include billed finance charges and fees, net of the estimated uncollectible amount.

(3) Average yield on loans held for investment is calculated by dividing interest income for the period by average loans held for investment during the period. Interest income excludes various allocations including funds transfer pricing that assigns certain balance sheet assets, deposits and other liabilities and their related revenue and expenses attributable to each business segment.

(4) Total net revenue margin is calculated by dividing total net revenue for the period by average loans held for investment during the period.

Because our Domestic Card business accounts for the substantial majority of our Credit Card business, the key factors driving the results are similar to the key factors affecting our total Credit Card business. Net income for our Domestic Card business increased in 2019 compared to 2018 primarily driven by:

• an increase in net interchange fees due to higher purchase volume; and

• higher net interest income due to growth in our loan portfolio, including the acquired Walmart portfolio.

These drivers were partially offset by continued investments in technology and infrastructure and expenses related to the Walmart partnership.



## Consumer Banking Business

The primary sources of revenue for our Consumer Banking business are net interest income from loans and deposits, net interchange income and service charges and customer-related fees. Expenses primarily consist of the provision for credit losses, operating costs and marketing expenses.

Our Consumer Banking business generated net income from continuing operations of $1.8 billion in both 2019 and 2018 and $1.1 billion in 2017.

Table 10 summarizes the financial results of our Consumer Banking business and displays selected key metrics for the periods indicated.

Table 10: Consumer Banking Business Results

<table><tr><td rowspan="2">(Dollars in millions, except as noted)</td><td colspan="4">Year Ended December 31,</td><td colspan="2">Change</td></tr><tr><td>2019</td><td>2018</td><td>2017</td><td>2019 vs. 2018</td><td>2018 vs. 2017</td><td></td></tr><tr><td>Selected income statement data:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Net interest income</td><td>$ 6,732</td><td>$ 6,549</td><td>$ 6,380</td><td>3%</td><td>3%</td><td></td></tr><tr><td>Non-interest income</td><td>643</td><td>663</td><td>749</td><td>(3)</td><td>(11)</td><td></td></tr><tr><td>Total net revenue</td><td>7,375</td><td>7,212</td><td>7,129</td><td>2</td><td>1</td><td></td></tr><tr><td>Provision for credit losses</td><td>938</td><td>838</td><td>1,180</td><td>12</td><td>(29)</td><td></td></tr><tr><td>Non-interest expense</td><td>4,091</td><td>4,027</td><td>4,233</td><td>2</td><td>(5)</td><td></td></tr><tr><td>Income from continuing operations before income taxes</td><td>2,346</td><td>2,347</td><td>1,716</td><td>—</td><td>37</td><td></td></tr><tr><td>Income tax provision</td><td>547</td><td>547</td><td>626</td><td>—</td><td>(13)</td><td></td></tr><tr><td>Income from continuing operations, net of tax</td><td>$ 1,799</td><td>$ 1,800</td><td>$ 1,090</td><td>—</td><td>65</td><td></td></tr><tr><td>Selected performance metrics:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Average loans held for investment:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Auto</td><td>$ 57,938</td><td>$ 55,610</td><td>$ 51,477</td><td>4</td><td>8</td><td></td></tr><tr><td>Home loan(1)</td><td>—</td><td>6,266</td><td>19,681</td><td>**</td><td>(68)</td><td></td></tr><tr><td>Retail banking</td><td>2,770</td><td>3,075</td><td>3,463</td><td>(10)</td><td>(11)</td><td></td></tr><tr><td>Total consumer banking</td><td>$ 60,708</td><td>$ 64,951</td><td>$ 74,621</td><td>(7)</td><td>(13)</td><td></td></tr><tr><td>Average yield on loans held for investment(2)</td><td>8.37%</td><td>7.54%</td><td>6.67%</td><td>83bps</td><td>87bps</td><td></td></tr><tr><td>Average deposits</td><td>$ 205,012</td><td>$ 193,053</td><td>$ 185,201</td><td>6%</td><td>4%</td><td></td></tr><tr><td>Average deposits interest rate</td><td>1.24%</td><td>0.95%</td><td>0.62%</td><td>29bps</td><td>33bps</td><td></td></tr><tr><td>Net charge-offs</td><td>$ 947</td><td>$ 981</td><td>$ 1,038</td><td>(3)%</td><td>(5)%</td><td></td></tr><tr><td>Net charge-off rate</td><td>1.56%</td><td>1.51%</td><td>1.39%</td><td>5bps</td><td>12bps</td><td></td></tr><tr><td>Auto loan originations</td><td>$ 29,251</td><td>$ 26,276</td><td>$ 27,737</td><td>11%</td><td>(5)%</td><td></td></tr></table>

<table><tr><td>(Dollars in millions, except as noted)</td><td>December 31, 2019</td><td>December 31, 2018</td><td>Change</td></tr><tr><td>Selected period-end data:</td><td></td><td></td><td></td></tr><tr><td>Loans held for investment:</td><td></td><td></td><td></td></tr><tr><td>Auto</td><td>$ 60,362</td><td>$ 56,341</td><td>7%</td></tr><tr><td>Retail banking</td><td>2,703</td><td>2,864</td><td>(6)</td></tr><tr><td>Total consumer banking</td><td>$ 63,065</td><td>$ 59,205</td><td>7</td></tr><tr><td>30+ day performing delinquency rate</td><td>6.63%</td><td>6.67%</td><td>(4)bps</td></tr><tr><td>30+ day delinquency rate</td><td>7.34</td><td>7.36</td><td>(2)</td></tr><tr><td>Nonperforming loan rate</td><td>0.81</td><td>0.81</td><td>—</td></tr><tr><td>Nonperforming asset rate(3)</td><td>0.91</td><td>0.90</td><td>1</td></tr><tr><td>Allowance for loan and lease losses</td><td>$ 1,038</td><td>$ 1,048</td><td>(1)%</td></tr><tr><td>Allowance coverage ratio</td><td>1.65%</td><td>1.77%</td><td>(12)bps</td></tr><tr><td>Deposits</td><td>$ 213,099</td><td>$ 198,607</td><td>7%</td></tr></table>



(1) In 2018, we sold all of our consumer home loan portfolio and the related servicing. The impact of this sale is reflected in the Other category.

(2) Average yield on loans held for investment is calculated by dividing interest income for the period by average loans held for investment during the period. Interest income excludes various allocations including funds transfer pricing that assigns certain balance sheet assets, deposits and other liabilities and their related revenue and expenses attributable to each business segment.

(3) Nonperforming assets primarily consist of nonperforming loans and repossessed assets. The total nonperforming asset rate is calculated based on total nonperforming assets divided by the combined period-end total loans held for investment and repossessed assets.

** Not meaningful.

Key factors affecting the results of our Consumer Banking business for 2019 compared to 2018, and changes in financial condition and credit performance between December 31, 2019 and December 31, 2018 include the following:

- Net Interest Income: Net interest income increased by $183 million to $6.7 billion in 2019 primarily driven by higher yields and growth in our auto loan portfolio as well as higher deposit volumes in our Retail Banking business, partially offset by the reduction in net interest income from the sale of our consumer home loan portfolio.

Consumer Banking loan yields increased by 83 basis points to 8.37% in 2019 compared to 2018. The increase was primarily driven by changes in product mix due to the sale of our consumer home loan portfolio as well as originated yield improvements in our auto loan portfolio.

• Non-Interest Income: Non-interest income remained substantially flat at $643 million in 2019.

- Provision for Credit Losses: The provision for credit losses increased by $100 million to $938 million in 2019 primarily driven by the allowance release in 2018 largely due to improvements in credit trends in our auto loan portfolio.

- Non-Interest Expense: Non-interest expense increased by $64 million to $4.1 billion in 2019 primarily driven by higher operating expenses due to growth in our auto loan portfolio and increased marketing expense associated with our national banking strategy, partially offset by lower operating expense due to the sale of our consumer home loan portfolio.

- Loans Held for Investment: Period-end loans held for investment increased by $3.9 billion to $63.1 billion as of December 31, 2019 from December 31, 2018 due to growth in our auto loan portfolio. Average loans held for investment decreased by $4.2 billion to $60.7 billion in 2019 compared to 2018 primarily due to the sale of our consumer home loan portfolio, partially offset by growth in our auto loan portfolio.

- Deposits: Period-end deposits increased by $14.5 billion to $213.1 billion as of December 31, 2019 from December 31, 2018 driven by strong growth as a result of our national banking strategy.

- Net Charge-Off and Delinquency Metrics: The net charge-off rate increased by 5 basis points to 1.56% in 2019 compared to 2018 primarily driven by lower loan balances due to the sale of our consumer home loan portfolio, partially offset by lower net charge-offs and growth in our auto loan portfolio.

The 30+ day delinquency rate remained substantially flat at 7.34% as of December 31, 2019 from December 31, 2018 as the impact of growth in our auto loan portfolio was largely offset by higher auto delinquency inventories.

## Commercial Banking Business

The primary sources of revenue for our Commercial Banking business are net interest income from loans and deposits and non-interest income from customer fees and other products and services. Because our Commercial Banking business has loans and investments that generate tax-exempt income, tax credits or other tax benefits, we present the revenues on a taxable-equivalent basis. Expenses primarily consist of the provision for credit losses, operating costs and marketing expenses.

Our Commercial Banking business generated net income from continuing operations of $621 million, $806 million and $676 million in 2019, 2018 and 2017, respectively.



Table 11 summarizes the financial results of our Commercial Banking business and displays selected key metrics for the periods indicated.

Table 11: Commercial Banking Business Results

<table><tr><td rowspan="2">(Dollars in millions, except as noted)</td><td colspan="4">Year Ended December 31,</td><td colspan="2">Change</td></tr><tr><td>2019</td><td>2018</td><td>2017</td><td>2019 vs. 2018</td><td>2018 vs. 2017</td><td></td></tr><tr><td>Selected income statement data:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Net interest income</td><td>$ 1,983</td><td>$ 2,044</td><td>$ 2,261</td><td>(3)%</td><td>(10)%</td><td></td></tr><tr><td>Non-interest income</td><td>831</td><td>744</td><td>708</td><td>12</td><td>5</td><td></td></tr><tr><td>Total net revenue(1)(2)</td><td>2,814</td><td>2,788</td><td>2,969</td><td>1</td><td>(6)</td><td></td></tr><tr><td>Provision for credit losses(3)</td><td>306</td><td>83</td><td>301</td><td>**</td><td>(72)</td><td></td></tr><tr><td>Non-interest expense</td><td>1,699</td><td>1,654</td><td>1,603</td><td>3</td><td>3</td><td></td></tr><tr><td>Income from continuing operations before income taxes</td><td>809</td><td>1,051</td><td>1,065</td><td>(23)</td><td>(1)</td><td></td></tr><tr><td>Income tax provision</td><td>188</td><td>245</td><td>389</td><td>(23)</td><td>(37)</td><td></td></tr><tr><td>Income from continuing operations, net of tax</td><td>$ 621</td><td>$ 806</td><td>$ 676</td><td>(23)</td><td>19</td><td></td></tr><tr><td>Selected performance metrics:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Average loans held for investment:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Commercial and multifamily real estate</td><td>$ 29,608</td><td>$ 27,771</td><td>$ 27,370</td><td>7</td><td>1</td><td></td></tr><tr><td>Commercial and industrial</td><td>42,863</td><td>39,188</td><td>39,606</td><td>9</td><td>(1)</td><td></td></tr><tr><td>Total commercial lending</td><td>72,471</td><td>66,959</td><td>66,976</td><td>8</td><td>—</td><td></td></tr><tr><td>Small-ticket commercial real estate</td><td>69</td><td>371</td><td>442</td><td>(81)</td><td>(16)</td><td></td></tr><tr><td>Total commercial banking</td><td>$ 72,540</td><td>$ 67,330</td><td>$ 67,418</td><td>8</td><td>—</td><td></td></tr><tr><td>Average yield on loans held for investment(1)(4)</td><td>4.51%</td><td>4.46%</td><td>3.87%</td><td>5bps</td><td>59bps</td><td></td></tr><tr><td>Average deposits</td><td>$ 31,229</td><td>$ 32,175</td><td>$ 33,947</td><td>(3)%</td><td>(5)%</td><td></td></tr><tr><td>Average deposits interest rate</td><td>1.18%</td><td>0.72%</td><td>0.39%</td><td>46bps</td><td>33bps</td><td></td></tr><tr><td>Net charge-offs</td><td>$ 156</td><td>$ 56</td><td>$ 465</td><td>179%</td><td>(88)%</td><td></td></tr><tr><td>Net charge-off rate</td><td>0.22%</td><td>0.08%</td><td>0.69%</td><td>14bps</td><td>(61)bps</td><td></td></tr></table>

<table><tr><td>(Dollars in millions, except as noted)</td><td>December 31, 2019</td><td>December 31, 2018</td><td>Change</td></tr><tr><td>Selected period-end data:</td><td></td><td></td><td></td></tr><tr><td>Loans held for investment:</td><td></td><td></td><td></td></tr><tr><td>Commercial and multifamily real estate</td><td>$ 30,245</td><td>$ 28,899</td><td>5%</td></tr><tr><td>Commercial and industrial</td><td>44,263</td><td>41,091</td><td>8</td></tr><tr><td>Total commercial lending</td><td>74,508</td><td>69,990</td><td>6</td></tr><tr><td>Small-ticket commercial real estate</td><td>—</td><td>343</td><td>**</td></tr><tr><td>Total commercial banking</td><td>$ 74,508</td><td>$ 70,333</td><td>6</td></tr><tr><td>Nonperforming loan rate</td><td>0.60%</td><td>0.44%</td><td>16bps</td></tr><tr><td>Nonperforming asset rate(5)</td><td>0.60</td><td>0.45</td><td>15</td></tr><tr><td>Allowance for loan and lease losses(3)</td><td>$ 775</td><td>$ 637</td><td>22%</td></tr><tr><td>Allowance coverage ratio</td><td>1.04%</td><td>0.91%</td><td>13bps</td></tr><tr><td>Deposits</td><td>$ 32,134</td><td>$ 29,480</td><td>9%</td></tr><tr><td>Loans serviced for others</td><td>38,481</td><td>32,588</td><td>18</td></tr></table>



(3) The provision for losses on unfunded lending commitments is included in the provision for credit losses in our consolidated statements of income and the related reserve for unfunded lending commitments is included in other liabilities on our consolidated balance sheets. Our reserve for unfunded lending commitments totaled $130 million, $118 million and $117 million as of December 31, 2019, 2018 and 2017, respectively.

(4) Average yield on loans held for investment is calculated by dividing interest income for the period by average loans held for investment during the period. Interest income excludes various allocations including funds transfer pricing that assigns certain balance sheet assets, deposits and other liabilities and their related revenue and expenses attributable to each business segment.

(5) Nonperforming assets consist of nonperforming loans and other foreclosed assets. The total nonperforming asset rate is calculated based on total nonperforming assets divided by the combined period-end total loans held for investment and other foreclosed assets.

** Not meaningful.

Key factors affecting the results of our Commercial Banking business for 2019 compared to 2018, and changes in financial condition and credit performance between December 31, 2019 and December 31, 2018 include the following:

- Net Interest Income: Net interest income decreased by $61 million to $2.0 billion in 2019 primarily driven by lower margin on loans and deposits, partially offset by growth across our commercial loan portfolios.

- Non-Interest Income: Non-interest income increased by $87 million to $831 million in 2019 primarily driven by higher revenue from our capital markets, treasury management products, and agency businesses.

- Provision for Credit Losses: Provision for credit losses increased by $223 million to $306 million in 2019 primarily driven by credit deterioration in our commercial energy loan portfolio.

- Non-Interest Expense: Non-interest expense increased by $45 million to $1.7 billion in 2019 primarily driven by higher operating expenses associated with continued investments in technology and other business initiatives.

- Loans Held for Investment: Period-end loans held for investment increased by $4.2 billion to $74.5 billion as of December 31, 2019 from December 31, 2018, and average loans held for investment increased by $5.2 billion to $72.5 billion in 2019 compared to 2018 primarily driven by growth across our commercial loan portfolios.

- Deposits: Period-end deposits increased by $2.7 billion to $32.1 billion as of December 31, 2019 from December 31, 2018 primarily driven by new business growth.

- Net Charge-Off and Nonperforming Metrics: The net charge-off rate increased by 14 basis points to 0.22% in 2019 primarily driven by charge-offs in our commercial energy loan portfolio.

The nonperforming loan rate increased by 16 basis points to 0.60% as of December 31, 2019 from December 31, 2018 primarily driven by downgrades in our commercial energy loan portfolio.

## Other Category

Other includes unallocated amounts related to our centralized Corporate Treasury group activities, such as management of our corporate investment portfolio, asset/liability management and certain capital management activities. Other also includes:

- unallocated corporate revenue and expenses that do not directly support the operations of the business segments or for which the business segments are not considered financially accountable in evaluating their performance, such as certain restructuring charges;

• offsets related to certain line-item reclassifications;

- residual tax expense or benefit to arrive at the consolidated effective tax rate that is not assessed to our primary business segments; and

• foreign exchange-rate fluctuations on foreign currency-denominated balances.



Table 12 summarizes the financial results of our Other category for the periods indicated.

Table 12: Other Category Results

<table><tr><td rowspan="2">(Dollars in millions)</td><td colspan="5">Year Ended December 31,</td><td colspan="2">Change</td></tr><tr><td>2019</td><td>2018</td><td>2017</td><td>2019 vs. 2018</td><td>2018 vs. 2017</td><td></td><td></td></tr><tr><td>Selected income statement data:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Net interest income</td><td>$     164</td><td>$     115</td><td>$     171</td><td>43%</td><td>(33)%</td><td></td><td></td></tr><tr><td>Non-interest income (loss)</td><td>(109)</td><td>274</td><td>(5)</td><td>**</td><td>**</td><td></td><td></td></tr><tr><td>Total net revenue(1)(2)</td><td>55</td><td>389</td><td>166</td><td>(86)</td><td>134</td><td></td><td></td></tr><tr><td>Provision (benefit) for credit losses</td><td>—</td><td>(49)</td><td>4</td><td>**</td><td>**</td><td></td><td></td></tr><tr><td>Non-interest expense(3)</td><td>422</td><td>679</td><td>442</td><td>(38)</td><td>54</td><td></td><td></td></tr><tr><td>Loss from continuing operations before income taxes</td><td>(367)</td><td>(241)</td><td>(280)</td><td>52</td><td>(14)</td><td></td><td></td></tr><tr><td>Income tax provision (benefit)</td><td>(353)</td><td>(469)</td><td>1,289</td><td>(25)</td><td>**</td><td></td><td></td></tr><tr><td>Income (loss) from continuing operations, net of tax</td><td>$ (14)</td><td>$ 228</td><td>$ (1,569)</td><td>**</td><td>**</td><td></td><td></td></tr></table>

(1) Some of our commercial investments generate tax-exempt income, tax credits or other tax benefits. Accordingly, we present our Commercial Banking revenue and yields on a taxable-equivalent basis, calculated using the federal statutory tax rate (21% for 2019 and 2018 and 35% for 2017) and state taxes where applicable, with offsetting reductions to the Other category.

(2) In the first quarter of 2019, we made a change in how revenue is measured in our Commercial Banking business by revising the allocation of tax benefits on certain tax-advantaged investments. As such, prior period results have been recast to conform with the current period presentation. The result of this measurement change reduced the previously reported total net revenue in our Commercial Banking business by $108 million for the year ended December 31, 2018, with an offsetting increase in the Other category.

(3) Includes $38 million of net Cybersecurity Incident expenses in 2019, consisting of $72 million of expenses and $34 million of insurance recoveries.

** Not meaningful.

Net loss from continuing operations recorded in the Other category was $14 million in 2019 compared to net income of $228 million in 2018, primarily driven by the net impact of the absence of significant activities that occurred in 2018, including gains from the sales of our exited businesses, a benefit related to a tax methodology change on rewards costs, an impairment charge as a result of repositioning our investment securities portfolio, and a legal reserve build.

## CRITICAL ACCOUNTING POLICIES AND ESTIMATES

The preparation of financial statements in accordance with U.S. GAAP requires management to make a number of judgments, estimates and assumptions that affect the amount of assets, liabilities, income and expenses on the consolidated financial statements. Understanding our accounting policies and the extent to which we use management judgment and estimates in applying these policies is integral to understanding our financial statements. We provide a summary of our significant accounting policies under “Note 1—Summary of Significant Accounting Policies.”

We have identified the following accounting estimates as critical because they require significant judgments and assumptions about highly complex and inherently uncertain matters and the use of reasonably different estimates and assumptions could have a material impact on our results of operations or financial condition. Our critical accounting policies and estimates are as follows:

• Loan loss reserves

• Asset impairment

• Fair value of financial instruments

• Customer rewards reserve

We evaluate our critical accounting estimates and judgments on an ongoing basis and update them as necessary, based on changing conditions. Management has discussed our critical accounting policies and estimates with the Audit Committee of the Board of Directors.



## Loan Loss Reserves

We maintain an allowance for loan and lease losses that represents management’s estimate of incurred loan and lease losses inherent in our credit card, consumer banking and commercial banking loans held for investment as of each balance sheet date. We also separately reserve for contractually binding unfunded lending commitments. We build our allowance for loan and lease losses and reserve for unfunded lending commitments through the provision for credit losses, which is driven by charge-offs, changes in the allowance for loan and lease losses and changes in the reserve for unfunded lending commitments. The allowance for loan and lease losses was $7.2 billion as of December 31, 2019 and December 31, 2018.

We have an established process, using analytical tools and management judgment, to determine our allowance for loan and lease losses. Establishing the allowance each quarter involves evaluating many factors including, but not limited to, historical loss and recovery experience, recent trends in delinquencies and charge-offs, risk ratings, the impact of bankruptcy filings, the value of collateral underlying secured loans, account seasoning, changes in our credit evaluation, underwriting and collection management policies, seasonality, credit bureau scores, general economic conditions, changes in the legal and regulatory environment and uncertainties in forecasting and modeling techniques used in estimating our allowance for loan and lease losses. Key factors that have a significant impact on our allowance for loan and lease losses include assumptions about employment levels, home prices and the valuation of commercial properties, automobiles and other collateral.

We have a governance framework intended to ensure that our estimate of the allowance for loan and lease losses is appropriate. Our governance framework provides for oversight of methods, models, qualitative adjustments, process controls and results. At least quarterly, representatives from the Finance and Risk Management organizations review and assess our allowance methodologies, key assumptions and the appropriateness of the allowance for loan and lease losses.

Groups independent of our estimation functions participate in the review and validation process. Tasks performed by these groups include periodic review of the rationale for and quantification of judgmental inputs and adjustments to results.

We have a model policy, established by an independent Model Risk Office, which governs the validation of models and related supporting documentation to ensure the appropriate use of models for estimating credit losses. The Model Risk Office validates all models and requires ongoing monitoring of their performance.

In addition to the allowance for loan and lease losses, we review and assess our estimate of probable losses related to contractually binding unfunded lending commitments on a quarterly basis. The factors impacting our assessment generally align with those considered in our evaluation of the allowance for loan and lease losses for the Commercial Banking business. Changes to the reserve for losses on unfunded lending commitments are recorded through the provision for credit losses in the consolidated statements of income and to other liabilities on the consolidated balance sheets.

Although we examine a variety of externally available data, as well as our internal loan performance data, to determine our allowance for loan and lease losses and reserve for unfunded lending commitments, our estimation process is subject to risks and uncertainties, including a reliance on historical loss and trend information that may not be representative of current conditions and indicative of future performance. Accordingly, our actual credit loss experience may not be in line with our expectations. We provide additional information on the methodologies and key assumptions used in determining our allowance for loan and lease losses for each of our loan portfolio segments in “Note 1—Summary of Significant Accounting Policies.” We provide information on the components of our allowance, disaggregated by impairment methodology, and changes in our allowance in “Note 4—Allowance for Loan and Lease Losses and Reserve for Unfunded Lending Commitments.”

## Finance Charge and Fee Reserves

Finance charges and fees on credit card loans are recorded in revenue when earned. Billed finance charges and fees on credit card loans are included in loans held for investment net of amounts that we consider uncollectible. Unbilled finance charges and fees on credit card loans are included in interest receivable. We continue to accrue finance charges and fees on credit card loans until the account is charged-off. When we do not expect full payment of billed finance charges and fees, we reduce the balance of our credit card loan receivables and revenue by the amount of finance charges and fees billed but not expected to be collected. Total net revenue was reduced by $1.4 billion, $1.3 billion and $1.4 billion in 2019, 2018 and 2017, respectively, for the estimated uncollectible amount of billed finance charges and fees. The finance charge and fee reserve totaled $462 million and $468 million as of December 31, 2019 and 2018, respectively.



We review and assess the adequacy of the uncollectible finance charge and fee reserve on a quarterly basis. Our methodology for estimating the uncollectible portion of billed finance charges and fees is consistent with the methodology we use to estimate the allowance for incurred losses on the principal portion of our credit card loan receivables.

## Asset Impairment

In addition to our loan portfolio, we review other assets for impairment on a regular basis in accordance with applicable accounting guidance. This process requires significant management judgment and involves various estimates and assumptions. Below we describe our process for assessing impairment of goodwill and the key estimates and assumptions involved in this process.

## Goodwill

Goodwill represents the excess of the fair value of the consideration transferred in a business combination, plus the fair value of any non-controlling interests in the acquiree, over the fair value of the net assets acquired and liabilities assumed as of the acquisition date.

Goodwill totaled $14.7 billion and $14.5 billion as of December 31, 2019 and 2018, respectively. We did not recognize any goodwill impairment in 2019 and 2018. See “Note 6—Goodwill and Intangible Assets” for additional information.

We perform our goodwill impairment test annually on October 1 at a reporting unit level. We also are required to test goodwill for impairment whenever events or circumstances indicate it is more-likely-than-not that an impairment may have occurred. We have four reporting units: Credit Card, Auto, Other Consumer Banking and Commercial Banking.

The goodwill impairment test is a two-step process. The first step involves a comparison of the estimated fair value of a reporting unit to its carrying amount, including goodwill. If the estimated fair value exceeds its carrying amount, goodwill of the reporting unit is not impaired. If the estimated fair value of a reporting unit is below its carrying amount, management must estimate the fair value of the assets and liabilities of that reporting unit's balance sheet based on applicable accounting guidance in order to measure the impairment.

For the purpose of our goodwill impairment testing, we calculate the carrying amount of a reporting unit using an allocated capital approach based on each reporting unit's specific regulatory capital requirements, economic capital requirements, and underlying risks. The carrying amount for a reporting unit is the sum of its respective capital requirements, goodwill and intangibles balances. We then compare the carrying amount to our total consolidated stockholders' equity to assess the reasonableness of our methodology. The total carrying amount of our four reporting units was $50.5 billion, as compared to consolidated stockholder's equity of $58.2 billion as of October 1, 2019. The $7.7 billion excess in consolidated stockholder's equity was primarily attributable to capital allocated to our Other category and other future capital needs such as dividends, share buybacks or other strategic initiatives.

Determining the fair value of a reporting unit is a subjective process that requires the use of estimates and the exercise of significant judgment. We calculated the fair value of our reporting units using a discounted cash flow (“DCF”) calculation, a form of the income approach. This income approach calculation used projected cash flows based on each reporting unit’s internal forecast and the perpetuity growth method to calculate terminal values. Our DCF analysis required management to make estimates about future loan, deposit and revenue growth, as well as credit losses and capital rates. These cash flows and terminal values were then discounted using discount rates based on our external cost of capital with adjustments for the risk inherent in each reporting unit. The reasonableness of the DCF approach was assessed by reference to a market-based approach using comparable market multiples and recent market transactions where available. The results of the 2019 annual impairment test for the Credit Card, Auto, Other Consumer Banking and Commercial Banking reporting units indicated that the estimated fair values of these four reporting units substantially exceeded their carrying amounts.

Assumptions used in estimating the fair value of a reporting unit are judgmental and inherently uncertain. A significant change in the economic conditions of a reporting unit, such as declines in business performance, increases in credit losses, increases in capital requirements, deterioration of market conditions, adverse impacts of regulatory or legislative changes or increases in the estimated cost of capital, could cause the estimated fair values of our reporting units to decline in the future, and increase the risk of a goodwill impairment in a future period.

## Fair Value

Fair value, also referred to as an exit price, is defined as the price that would be received for an asset or paid to transfer a liability in an orderly transaction between market participants on the measurement date. The fair value accounting guidance provides a



three-level fair value hierarchy for classifying financial instruments. This hierarchy is based on the markets in which the assets or liabilities trade and whether the inputs to the valuation techniques used to measure fair value are observable or unobservable. The fair value measurement of a financial asset or liability is assigned a level based on the lowest level of any input that is significant to the fair value measurement in its entirety. The three levels of the fair value hierarchy are described below:

Level 1: Valuation is based on quoted prices (unadjusted) in active markets for identical assets or liabilities.

Level 2: Valuation is based on observable market-based inputs other than Level 1 prices, such as quoted prices for similar assets or liabilities, quoted prices in markets that are not active, or other inputs that are observable or can be corroborated by observable market data for substantially the full term of the assets or liabilities.

Level 3: Valuation is generated from techniques that use significant assumptions not observable in the market. Valuation techniques include pricing models, discounted cash flow methodologies or similar techniques.

The degree of management judgment involved in determining the fair value of a financial instrument is dependent upon the availability of quoted prices in active markets or observable market parameters. When quoted prices and observable data in active markets are not fully available, management judgment is necessary to estimate fair value. Changes in market conditions, such as reduced liquidity in the capital markets or changes in secondary market activities, may reduce the availability and reliability of quoted prices or observable data used to determine fair value.

We have developed policies and procedures to determine when markets for our financial assets and liabilities are inactive if the level and volume of activity has declined significantly relative to normal conditions. If markets are determined to be inactive, it may be appropriate to adjust price quotes received. When significant adjustments are required to price quotes or inputs, it may be appropriate to utilize an estimate based primarily on unobservable inputs.

Significant judgment may be required to determine whether certain financial instruments measured at fair value are classified as Level 2 or Level 3. In making this determination, we consider all available information that market participants use to measure the fair value of the financial instrument, including observable market data, indications of market liquidity and orderliness, and our understanding of the valuation techniques and significant inputs used. Based upon the specific facts and circumstances of each instrument or instrument category, judgments are made regarding the significance of the Level 3 inputs to the instruments' fair value measurement in its entirety. If Level 3 inputs are considered significant, the instrument is classified as Level 3. The process for determining fair value using unobservable inputs is generally more subjective and involves a high degree of management judgment and assumptions. We discuss changes in the valuation inputs and assumptions used in determining the fair value of our financial instruments, including the extent to which we have relied on significant unobservable inputs to estimate fair value and our process for corroborating these inputs, in “Note 16—Fair Value Measurement.”

We have a governance framework and a number of key controls that are intended to ensure that our fair value measurements are appropriate and reliable. Our governance framework provides for independent oversight and segregation of duties. Our control processes include review and approval of new transaction types, price verification, and review of valuation judgments, methods, models, process controls and results.

Groups independent of our trading and investing functions participate in the review and validation process. Tasks performed by these groups include periodic verification of fair value measurements to determine if assigned fair values are reasonable, including comparing prices from vendor pricing services to other available market information.

Our Fair Value Committee (“FVC”), which includes representation from business areas, Risk Management and Finance, provides guidance and oversight to ensure an appropriate valuation control environment. The FVC regularly reviews and approves our fair valuations to ensure that our valuation practices are consistent with industry standards and adhere to regulatory and accounting guidance.

We have a model policy, established by an independent Model Risk Office, which governs the validation of models and related supporting documentation to ensure the appropriate use of models for pricing and fair value measurements. The Model Risk Office validates all models and requires ongoing monitoring of their performance.

The fair value governance process is set up in a manner that allows the Chairperson of the FVC to escalate valuation disputes that cannot be resolved by the FVC to a more senior committee called the Valuations Advisory Committee (“VAC”) for resolution. The VAC is chaired by the Chief Financial Officer and includes other members of senior management. The VAC convenes to review escalated valuation disputes.



## Customer Rewards Reserve

We offer products, primarily credit cards, which include programs that allow members to earn rewards based on account activity that can be redeemed for cash (primarily in the form of statement credits), gift cards, travel, or coverage of eligible charges. The amount of rewards that a customer earns varies based on the terms and conditions of the rewards program and product. The majority of our rewards do not expire and there is no limit on the amount of rewards an eligible card member can earn. Customer rewards costs, which we generally record as an offset to interchange income, are driven by various factors such as card member purchase volume, the terms and conditions of the rewards program, and rewards redemption cost. We establish a customer rewards reserve that reflects management’s estimate of rewards earned that are expected to be redeemed and the estimated redemption cost.

We use financial models to estimate ultimate redemption rates of rewards earned to date by current card members based on historical redemption trends, current enrollee redemption behavior, card product type, year of program enrollment, enrollment tenure and card spend levels. Our current assumption is that the vast majority of all rewards earned will eventually be redeemed. We use a weighted-average redemption cost during the previous twelve months, adjusted as appropriate for recent changes in redemption costs, including the mix of rewards redeemed, to estimate future redemption costs. We continually evaluate our reserve and assumptions based on developments in redemption patterns, changes to the terms and conditions of the rewards program and other factors. We recognized customer rewards expense of $4.9 billion, $4.4 billion and $3.7 billion in 2019, 2018 and 2017, respectively. Our customer rewards reserve, which is included in other liabilities on our consolidated balance sheets, totaled $4.7 billion and $4.3 billion as of December 31, 2019 and 2018, respectively.

## ACCOUNTING CHANGES AND DEVELOPMENTS

## Accounting Standards Issued but Not Adopted as of December 31, 2019

<table><tr><td>Standard</td><td>Guidance</td><td>Adoption Timing and Financial Statements Impacts</td></tr><tr><td>Cloud Computing</td><td>Aligns the requirements for capitalizing implementation costs incurred in a hosting arrangement that is a service contract with the requirements for capitalizing implementation costs incurred to develop or obtain internal-use software (and hosting arrangements that include an internal-use software license).</td><td>We adopted this guidance in the first quarter of 2020 using the prospective method of adoption.</td></tr><tr><td>ASU No. 2018-15, Intangibles—Goodwill and Other—Internal-Use Software (Subtopic 350-40): Customer’s Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement That Is a Service Contract</td><td>We adopted this guidance in the first quarter of 2020 using the prospective method of adoption.</td><td>Our adoption of this standard did not have a material impact on our consolidated financial statements.</td></tr><tr><td>Issued August 2018</td><td></td><td></td></tr><tr><td>Goodwill Impairment Test Simplification</td><td>Eliminates the second step from the current goodwill impairment test.</td><td>We adopted this guidance in the first quarter of 2020 using the prospective method of adoption.</td></tr><tr><td>ASU No. 2017-04, Intangibles—Goodwill and Other (Topic 350): Simplifying the Test for Goodwill Impairment</td><td>Under the current guidance, the first step compares a reporting unit’s carrying value to its fair value. If the carrying value exceeds fair value, an entity performs the second step, which assigns the reporting unit’s fair value to its assets and liabilities, including unrecognized assets and liabilities, in the same manner as required in purchase accounting.</td><td>Our adoption of this standard did not have a material impact on our consolidated financial statements.</td></tr><tr><td>Issued January 2017</td><td>Under the new guidance, any impairment of a reporting unit’s goodwill is determined based on the amount by which the reporting unit’s carrying value exceeds its fair value, limited to the amount of goodwill allocated to the reporting unit.</td><td></td></tr></table>



<table><tr><td>Standard</td><td>Guidance</td><td>Adoption Timing and Financial Statements Impacts</td></tr><tr><td>Current Expected Credit Loss (“CECL”)</td><td>Requires use of the current expected credit loss model that is based on expected losses (net of expected recoveries), rather than incurred losses, to determine our allowance for credit losses on financial assets measured at amortized cost, certain net investments in leases and certain off-balance sheet arrangements.</td><td>We adopted this guidance in the first quarter of 2020, using the modified retrospective method of adoption. Prior to adopting this guidance, we completed evaluations of data requirements and necessary changes to our credit loss estimation methods, processes, systems and controls. We also completed model validations and multiple tests of our full end-to-end allowance processes.</td></tr><tr><td>ASU No. 2016-13, Financial Instruments—Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments</td><td>Replaces current accounting for purchased credit-impaired (“PCT”) and impaired loans.</td><td>As a result of our adoption, we estimate an increase to our reserves for credit losses of $2.9 billion, an increase to our deferred tax assets of $698 million, and a decrease to our retained earnings of $2.2 billion. These amounts are subject to change as we finalize our adoption efforts.</td></tr><tr><td>Issued June 2016</td><td>Amends the other-than-temporary impairment model for available for sale debt securities to require that credit losses be recorded through an allowance approach, rather than through permanent write-downs for credit losses and subsequent accretion of positive changes through interest income over time.</td><td></td></tr></table>

See “Note 1—Summary of Significant Accounting Policies” for information on the accounting standards we adopted in 2019.

## CAPITAL MANAGEMENT

The level and composition of our capital are determined by multiple factors, including our consolidated regulatory capital requirements and internal risk-based capital assessments such as internal stress testing and economic capital. The level and composition of our capital may also be influenced by rating agency guidelines, subsidiary capital requirements, business environment, conditions in the financial markets and assessments of potential future losses due to adverse changes in our business and market environments.

## Capital Standards and Prompt Corrective Action

We are subject to capital adequacy standards adopted by the Board of Governors of the Federal Reserve System (“Federal Reserve”), Office of the Comptroller of the Currency (“OCC”) and Federal Deposit Insurance Corporation (“FDIC”) (collectively, the “Federal Banking Agencies”), including the capital rules that implemented the Basel III capital framework (“Basel III Capital Rule”) developed by the Basel Committee on Banking Supervision (“Basel Committee”). Moreover, the Banks, as insured depository institutions, are subject to Prompt Corrective Action (“PCA”) capital regulations.

The Basel III Capital Rule includes the “Basel III Standardized Approach” and the “Basel III Advanced Approaches.” We entered parallel run under Basel III Advanced Approaches on January 1, 2015, during which we were required to calculate capital ratios under both the Basel III Standardized Approach and the Basel III Advanced Approaches, though we used the Standardized Approach for purposes of meeting regulatory capital requirements.

In October 2019, the Federal Banking Agencies amended the Basel III Capital Rule to provide for tailored application of certain capital requirements across different categories of banking institutions (“Tailoring Rules”). As a bank holding company (“BHC”) with total consolidated assets of at least $250 billion that does not exceed any of the applicable risk-based thresholds, we are a Category III institution under the Tailoring Rules. As such, we are no longer subject to the Basel III Advanced Approaches and certain associated capital requirements, such as the requirement to include in regulatory capital certain elements of AOCI.

In July 2019, the Federal Banking Agencies finalized certain changes in the Basel III Capital Rule for institutions not subject to the Basel III Advanced Approaches, including Capital One (“Capital Simplification Rule”). These changes, effective January 1, 2020, generally raise the threshold above which institutions subject to the Capital Simplification Rule must deduct certain assets from their common equity Tier 1 capital, including certain deferred tax assets, mortgage servicing assets, and investments in unconsolidated financial institutions. While the higher thresholds will not impact our current capital levels, in stress scenarios they may provide a benefit by enabling us to include more deferred tax assets in our common equity Tier 1 capital. All else equal, we anticipate that the Tailoring Rules and Capital Simplification Rule will, taken together, decrease our capital requirements.



The Basel III Capital Rule requires banking institutions to maintain a capital conservation buffer, composed of common equity Tier 1 capital, of 2.5% above the regulatory minimum ratios. In addition, Category III institutions, including the Company and the Banks, are subject to certain capital requirements formerly applicable only to Basel III Advanced Approaches banking organizations. Category III institutions are subject to a supplementary leverage ratio of 3.0% and their capital conservation buffer may be supplemented by an incremental countercyclical capital buffer of up to 2.5% composed of common equity Tier 1 capital and set at the discretion of the Federal Banking Agencies. As of December 31, 2019, the countercyclical capital buffer was zero percent in the United States. A determination to increase the countercyclical capital buffer generally would be effective twelve months after the announcement of such an increase, unless the Federal Banking Agencies set an earlier effective date.

The Market Risk Rule requires institutions subject to the rule to adjust their risk-based capital ratios to reflect the market risk in their trading portfolios. As of December 31, 2019, the Company and CONA are subject to the Market Risk Rule. See “MD&A—Market Risk Profile” below for additional information.

In December 2018, the Federal Banking Agencies revised the Basel III Capital Rule to identify which credit loss allowances under the CECL model are eligible for inclusion in regulatory capital and to provide banking organizations the option to phase in over a three-year transition period ending January 1, 2023 the day-one adverse effects on regulatory capital that may result from the adoption of the CECL model (“CECL Transition Election”). The CECL model became applicable to us as of January 1, 2020 and we intend to make the CECL Transition Election effective in the first quarter of 2020.

The minimum capital requirement plus capital conservation buffer and countercyclical capital buffer for common equity Tier 1 capital, Tier 1 capital and total capital ratios is 7.0%, 8.5% and 10.5%, respectively, for the Company and the Banks. A common equity Tier 1 capital ratio, Tier 1 capital ratio, or total capital ratio below the applicable regulatory minimum ratio plus the applicable capital conservation buffer and the applicable countercyclical buffer (if set to an amount greater than zero percent) might restrict a bank’s ability to distribute capital and make discretionary bonus payments.

The Company exceeded the minimum capital requirements and each of the Banks exceeded the minimum regulatory requirements and were well capitalized under PCA requirements as of December 31, 2019 and 2018, respectively.

For the description of the regulatory capital rules we are subject to, see “Part I—Item 1. Business—Supervision and Regulation.”



On December 31, 2019, we transferred our entire portfolio of held to maturity securities to available for sale in consideration of changes to regulatory capital requirements under the Tailoring Rules, which no longer require Category III institutions to include in regulatory capital certain elements of AOCI, including unrealized gains and losses from available for sale securities. On the date of transfer, these securities had a fair value of $33.2 billion, including pre-tax unrealized gains of $1.2 billion recognized in AOCI ($888 million after-tax). Inclusive of this transfer, the AOCI associated with our available for sale securities portfolio increased our common equity Tier 1 ratio by approximately 30 basis points as of December 31, 2019, see “MD&A—Executive Summary and Business Outlook” for more information.

Table 13 provides a comparison of our regulatory capital ratios under the Basel III Standardized Approach, the regulatory minimum capital adequacy ratios and the PCA well-capitalized level for each ratio, where applicable, as of December 31, 2019 and 2018.

Table 13: Capital Ratios under Basel III \( ^{(1)} \) 

<table><tr><td rowspan="2"></td><td colspan="3">December 31, 2019</td><td colspan="3">December 31, 2018</td></tr><tr><td>Capital Ratio</td><td>Minimum Capital Adequacy</td><td>Well-Capitalized</td><td>Capital Ratio</td><td>Minimum Capital Adequacy</td><td>Well-Capitalized</td></tr><tr><td>Capital One Financial Corp:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Common equity Tier 1 capital \( ^{(2)} \)</td><td>12.2%</td><td>4.5%</td><td>N/A</td><td>11.2%</td><td>4.5%</td><td>N/A</td></tr><tr><td>Tier 1 capital \( ^{(3)} \)</td><td>13.7</td><td>6.0</td><td>6.0%</td><td>12.7</td><td>6.0</td><td>6.0%</td></tr><tr><td>Total capital \( ^{(4)} \)</td><td>16.1</td><td>8.0</td><td>10.0</td><td>15.1</td><td>8.0</td><td>10.0</td></tr><tr><td>Tier 1 leverage \( ^{(5)} \)</td><td>11.7</td><td>4.0</td><td>N/A</td><td>10.7</td><td>4.0</td><td>N/A</td></tr><tr><td>Supplementary leverage \( ^{(6)} \)</td><td>9.9</td><td>3.0</td><td>N/A</td><td>9.0</td><td>3.0</td><td>N/A</td></tr><tr><td>COBNA:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Common equity Tier 1 capital \( ^{(2)} \)</td><td>16.1</td><td>4.5</td><td>6.5</td><td>15.3</td><td>4.5</td><td>6.5</td></tr><tr><td>Tier 1 capital \( ^{(3)} \)</td><td>16.1</td><td>6.0</td><td>8.0</td><td>15.3</td><td>6.0</td><td>8.0</td></tr><tr><td>Total capital \( ^{(4)} \)</td><td>18.1</td><td>8.0</td><td>10.0</td><td>17.6</td><td>8.0</td><td>10.0</td></tr><tr><td>Tier 1 leverage \( ^{(5)} \)</td><td>14.8</td><td>4.0</td><td>5.0</td><td>14.0</td><td>4.0</td><td>5.0</td></tr><tr><td>Supplementary leverage \( ^{(6)} \)</td><td>12.1</td><td>3.0</td><td>N/A</td><td>11.5</td><td>3.0</td><td>N/A</td></tr><tr><td>CONA:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Common equity Tier 1 capital \( ^{(2)} \)</td><td>13.4</td><td>4.5</td><td>6.5</td><td>13.0</td><td>4.5</td><td>6.5</td></tr><tr><td>Tier 1 capital \( ^{(3)} \)</td><td>13.4</td><td>6.0</td><td>8.0</td><td>13.0</td><td>6.0</td><td>8.0</td></tr><tr><td>Total capital \( ^{(4)} \)</td><td>14.5</td><td>8.0</td><td>10.0</td><td>14.2</td><td>8.0</td><td>10.0</td></tr><tr><td>Tier 1 leverage \( ^{(5)} \)</td><td>9.2</td><td>4.0</td><td>5.0</td><td>9.1</td><td>4.0</td><td>5.0</td></tr><tr><td>Supplementary leverage \( ^{(6)} \)</td><td>8.2</td><td>3.0</td><td>N/A</td><td>8.0</td><td>3.0</td><td>N/A</td></tr></table>

(1) Capital requirements that are not applicable are denoted by “N/A.”

(2) Common equity Tier 1 capital ratio is a regulatory capital measure calculated based on common equity Tier 1 capital divided by risk-weighted assets.

(3) Tier 1 capital ratio is a regulatory capital measure calculated based on Tier 1 capital divided by risk-weighted assets.

(4) Total capital ratio is a regulatory capital measure calculated based on total capital divided by risk-weighted assets.

(5) Tier 1 leverage ratio is a regulatory capital measure calculated based on Tier 1 capital divided by adjusted average assets.

(6) Supplementary leverage ratio is a regulatory capital measure calculated based on Tier 1 capital divided by total leverage exposure.



Table 14 presents regulatory capital under the Basel III Standardized Approach and regulatory capital metrics as of December 31, 2019 and 2018.

Table 14: Regulatory Risk-Based Capital Components and Regulatory Capital Metrics

<table><tr><td>(Dollars in millions)</td><td>December 31, 2019</td><td>December 31, 2018</td></tr><tr><td>Regulatory Capital Under Basel III Standardized Approach</td><td></td><td></td></tr><tr><td>Common equity excluding AOCI</td><td>$ 52,001</td><td>$ 48,570</td></tr><tr><td>Adjustments:</td><td></td><td></td></tr><tr><td>AOCI, net of tax</td><td>1,156</td><td>(1,263)</td></tr><tr><td>Goodwill, net of related deferred tax liabilities</td><td>(14,465)</td><td>(14,373)</td></tr><tr><td>Intangible assets, net of related deferred tax liabilities</td><td>(170)</td><td>(254)</td></tr><tr><td>Other</td><td>(360)</td><td>391</td></tr><tr><td>Common equity Tier 1 capital</td><td>38,162</td><td>33,071</td></tr><tr><td>Tier 1 capital instruments</td><td>4,853</td><td>4,360</td></tr><tr><td>Tier 1 capital</td><td>43,015</td><td>37,431</td></tr><tr><td>Tier 2 capital instruments</td><td>3,377</td><td>3,483</td></tr><tr><td>Qualifying allowance for loan and lease losses</td><td>3,956</td><td>3,731</td></tr><tr><td>Tier 2 capital</td><td>7,333</td><td>7,214</td></tr><tr><td>Total capital</td><td>$ 50,348</td><td>$ 44,645</td></tr><tr><td>Regulatory Capital Metrics</td><td></td><td></td></tr><tr><td>Risk-weighted assets</td><td>$ 313,155</td><td>$ 294,950</td></tr><tr><td>Adjusted average assets</td><td>368,511</td><td>350,606</td></tr><tr><td>Total leverage exposure</td><td>435,976</td><td>414,701</td></tr></table>

## Capital Planning and Regulatory Stress Testing

On June 27, 2019, the Federal Reserve completed its 2019 CCAR and did not object to our proposed adjusted capital plan. As a result of this non-objection to our capital plan, the Board of Directors authorized the repurchase of up to $2.2 billion of shares of our common stock beginning in the third quarter of 2019 through the end of the second quarter of 2020. The Board of Directors also authorized the dividend on our common stock of $0.40 per share in each quarter in 2019. For the description of the regulatory capital planning rules we are subject to, see “Part I—Item 1. Business—Supervision and Regulation.”

## Equity Offerings and Transactions

On September 11, 2019, we issued 60,000,000 depositary shares, each representing a 1/40th interest in a share of Fixed Rate Non-Cumulative Perpetual Preferred Stock, Series I, $0.01 par value, with a liquidation preference of $25 per depositary share (“Series I Preferred Stock”). The net proceeds of the offering of Series I Preferred Stock were approximately $1.5 billion, after deducting underwriting commissions and offering expenses. Dividends on the Series I Preferred Stock are payable quarterly in arrears at a rate of 5.00% per annum.

On December 2, 2019, we redeemed all outstanding shares of our Fixed Rate 6.25% Non-Cumulative Perpetual Preferred Stock Series C and Fixed Rate 6.70% Non-Cumulative Perpetual Preferred Stock Series D. The redemption reduced our net income available to common shareholders by $31 million in the fourth quarter and full year of 2019.

On January 31, 2020, we issued 50,000,000 depositary shares, each representing a 1/40th interest in a share of Fixed Rate Non-Cumulative Perpetual Preferred Stock, Series J, $0.01 par value, with a liquidation preference of $25 per depositary share (“Series J Preferred Stock”). The net proceeds of the offering of Series J Preferred Stock were approximately $1.2 billion, after deducting underwriting commissions and offering expenses. Dividends on the Series J Preferred Stock are payable quarterly in arrears at a rate of 4.80% per annum.



On January 31, 2020, we announced that we will redeem all outstanding shares of our Fixed Rate 6.00% Non-Cumulative Perpetual Preferred Stock Series B on March 2, 2020. The redemption will reduce our net income available to common stockholders by approximately $20 million in the first quarter of 2020.

## Dividend Policy and Stock Purchases

For the year ended December 31, 2019, we declared and paid common stock dividends of $757 million, or $1.60 per share, and preferred stock dividends of $282 million. The following table summarizes the dividends paid per share on our various preferred stock series in each quarter of 2019.

Table 15: Preferred Stock Dividends Paid Per Share

<table><tr><td rowspan="2">Series</td><td rowspan="2">Description</td><td rowspan="2">Issuance Date</td><td rowspan="2">Per Annum Dividend Rate</td><td rowspan="2">Dividend Frequency</td><td colspan="4">2019</td></tr><tr><td>Q4</td><td>Q3</td><td>Q2</td><td>Q1</td></tr><tr><td>Series B</td><td>6.00% Non-Cumulative</td><td>August 20, 2012</td><td>6.00%</td><td>Quarterly</td><td>$15.00</td><td>$15.00</td><td>$15.00</td><td>$15.00</td></tr><tr><td>Series C(1)</td><td>6.25% Non-Cumulative</td><td>June 12, 2014</td><td>6.25</td><td>Quarterly</td><td>15.63</td><td>15.63</td><td>15.63</td><td>15.63</td></tr><tr><td>Series D(1)</td><td>6.70% Non-Cumulative</td><td>October 31, 2014</td><td>6.70</td><td>Quarterly</td><td>16.75</td><td>16.75</td><td>16.75</td><td>16.75</td></tr><tr><td>Series E</td><td>Fixed-to-Floating Rate Non-Cumulative</td><td>May 14, 2015</td><td>5.55% through 5/31/2020; 3-mo. LIBOR+ 380 bps thereafter</td><td>Semi-Annually through 5/31/2020; Quarterly thereafter</td><td>27.75</td><td>—</td><td>27.75</td><td>—</td></tr><tr><td>Series F</td><td>6.20% Non-Cumulative</td><td>August 24, 2015</td><td>6.20</td><td>Quarterly</td><td>15.50</td><td>15.50</td><td>15.50</td><td>15.50</td></tr><tr><td>Series G</td><td>5.20% Non-Cumulative</td><td>July 29, 2016</td><td>5.20</td><td>Quarterly</td><td>13.00</td><td>13.00</td><td>13.00</td><td>13.00</td></tr><tr><td>Series H</td><td>6.00% Non-Cumulative</td><td>November 29, 2016</td><td>6.00</td><td>Quarterly</td><td>15.00</td><td>15.00</td><td>15.00</td><td>15.00</td></tr><tr><td>Series I</td><td>5.00% Non-Cumulative</td><td>September 11, 2019</td><td>5.00</td><td>Quarterly</td><td>11.11</td><td>—</td><td>—</td><td>—</td></tr></table>

(1) On December 2, 2019, we redeemed all outstanding shares of our Series C and Series D preferred stock.

The declaration and payment of dividends to our stockholders, as well as the amount thereof, are subject to the discretion of our Board of Directors and depend upon our results of operations, financial condition, capital levels, cash requirements, future prospects and other factors deemed relevant by the Board of Directors. As a BHC, our ability to pay dividends is largely dependent upon the receipt of dividends or other payments from our subsidiaries. Regulatory restrictions exist that limit the ability of the Banks to transfer funds to our BHC. As of December 31, 2019, funds available for dividend payments from COBNA and CONA were $3.3 billion and $4.7 billion, respectively. There can be no assurance that we will declare and pay any dividends to stockholders. Consistent with our 2019 Stock Repurchase Program which was announced on June 27, 2019, our Board of Directors authorized the repurchase of up to $2.2 billion of shares of common stock beginning in the third quarter of 2019 through the end of the second quarter of 2020. Through the end of 2019, we repurchased approximately $1.4 billion of shares of our common stock under the 2019 Stock Repurchase Program.

The timing and exact amount of any future common stock repurchases will depend on various factors, including regulatory approval, market conditions, opportunities for growth, our capital position and the amount of retained earnings. Our stock repurchase program does not include specific price targets, may be executed through open market purchases or privately negotiated transactions, including utilizing Rule 10b5-1 programs, and may be suspended at any time. For additional information on dividends and stock repurchases, see “Part I—Item 1. Business—Supervision and Regulation—Dividends, Stock Repurchases and Transfers of Funds.”



## RISK MANAGEMENT

## Risk Management Framework

Our Risk Management Framework (the “Framework”) sets consistent expectations for risk management across the Company. It also sets expectations for our “Three Lines of Defense” model, which defines the roles, responsibilities and accountabilities for taking and managing risk across the Company. Accountability for overseeing an effective Framework resides with our Board of Directors either directly or through its committees.

The “First Line of Defense” consists of any line of business or function that is accountable for risk taking and is responsible for: (i) engaging in activities designed to generate revenue or reduce expenses; (ii) providing operational support or servicing to any business function for the delivery of products or services to customers; or (iii) providing technology services in direct support of first line business areas. Each line of business or first line function is responsible for managing the risks associated with their activities, including identifying, assessing, measuring, monitoring, controlling, and reporting the risks within its business activities, consistent with the risk framework. The “Second Line of Defense” consists of two types of functions: Independent Risk Management (“IRM”) and Support Functions. IRM oversees risk-taking activities and assesses risks and issues independent from the first line of defense. Support Functions are centers of specialized expertise (e.g., Human Resources, Accounting, Legal) that provide support services to the Company. The “Third Line of Defense” is comprised of the Internal Audit and Credit Review functions. The third line provides independent and objective assurance to senior management and to the Board of Directors that the first and second lines of defense have systems and governance processes which are well-designed and working as intended, and that the Framework is appropriate for our size, complexity and risk profile.

Our Framework consists of the following nine elements:



## Governance and Accountability

This element of the Framework sets the foundation for the methods for governing risk taking and the interactions within and among our three lines of defense.

We established a risk governance structure and accountabilities to effectively and consistently oversee the management of risks across the Company. Our Board of Directors, Chief Executive Officer and management establish the tone at the top regarding the culture of the Company, including management of risk. Management reinforces expectations at the various levels of the organization.



## Strategy and Risk Alignment

Our strategy is informed by and aligned with risk appetite, from development to execution. The Chief Executive Officer develops the strategy with input from the first, second, and third lines of defense, as well as the Board of Directors. The strategic planning process should consider relevant changes to the Company’s overall risk profile.

Our Board of Directors approves a Risk Appetite Statement for the Company to set forth the high-level principles that govern risk taking at the Company. The Risk Appetite Statement defines the Board of Directors' tolerance for certain risk outcomes at an enterprise level and enables senior management to manage and report within these boundaries. This Risk Appetite Statement is also supported by risk category specific risk appetite statements as well as metrics and, where appropriate, Board Limits and Board Notification Thresholds.

## Risk Identification

The first line of defense and certain Support Functions, where appropriate, are expected to identify new and emerging risks across the relevant risk categories associated with their business activities and objectives, in consultation with IRM. Risk identification also must be informed by major changes in infrastructure or organization, introduction of new products and services, acquisitions of businesses, or substantial changes in the internal or external environment.

IRM and certain Support Functions, where appropriate, provide effective challenge in the risk identification process. IRM is also responsible for identifying our material aggregate risks on an ongoing basis.

## Assessment, Measurement and Response

Management is responsible for assessing risks associated with our activities. Risks identified should be assessed to understand the severity of each risk and likelihood of occurrence under both normal and stressful conditions, as appropriate. Risk severity is measured through modeling and other quantitative estimation approaches, as well as qualitative approaches, based on management judgment. As part of the risk assessment process, the first and second lines of defense also evaluate the effectiveness of the existing control environment and mitigation strategies.

Management is responsible for determining the appropriate risk response. Risks may be mitigated, accepted, transferred, or avoided. Actions taken to respond to the risk may include implementing new controls, enhancing existing controls, developing additional mitigation strategies to reduce the impact of the risk, and/or monitoring the risk.

## Monitoring and Testing

Management periodically monitors risks to evaluate and measure how the risk is affecting our strategy and business objectives, in alignment with risk appetite. The scope and frequency of monitoring activities depends on the results of relevant risk assessments, as well as specific business risk operations and activities.

The first line of defense is responsible for evaluating the effectiveness of risk management practices and controls through testing and other activities. IRM and Support Functions, as appropriate, assess the first line of defense’s evaluation of risk management, which may include conducting effective challenge, performing independent monitoring, or conducting risk or control validations. The third line of defense provides independent assurance for first and second line risk management practices and controls to provide assurance.

## Aggregation, Reporting and Escalation

Risk aggregation supports strategic decision making and risk management practices through collectively reporting risks across different levels of the Company and providing a comprehensive view of performance against risk appetite.

Material risks, emerging risks, aggregate risks, risk appetite metrics, and other measures across all risk categories are reported to the appropriate governance forum no less than quarterly. Material risks are reported to the Board of Directors and senior management committees no less than quarterly.

## Capital and Liquidity Management (including Stress Testing)

Our capital management processes are linked to its risk management practices, including the enterprise-wide identification, assessment, and measurement of risks to ensure that all relevant risks are incorporated in the assessment of the Company's capital



adequacy. We use identified risks to inform key aspects of the Company’s capital planning, including the development of stress scenarios, the assessment of the adequacy of post-stress capital levels, and the appropriateness of potential capital actions considering the Company’s capital objectives. We quantify capital needs through stress testing, regulatory capital, economic capital, and assessments of market considerations. In assessing its capital adequacy, we identify how and where our material risks are accounted for within the capital planning process. Monitoring and escalation processes exist for key capital thresholds and metrics to continuously monitor capital adequacy.

## Risk Data and Enabling Technology

Risk data and technology provides the basis for risk reporting and is used in decision making and to monitor and review changes to our risk profile. There is a core Governance, Risk Management and Compliance system which is used as the system of record for risks, controls, issues, and events for our risk categories and supports the analysis, aggregation, and reporting capabilities across the categories.

## Culture and Talent Management

The Framework must be supported with the right culture, talent, and skills to enable effective risk management across the Company.

Every associate at the Company is responsible for risk management; however, associates with specific risk management skills and expertise within the first, second, and third lines of defense are critical to ensure appropriate risk management across the enterprise.

## Risk Categories

We apply our Framework to protect the Company from the eight major categories of risk that we are exposed to through our business activities. Our eight major categories of risk are:

<table><tr><td colspan="2">Major Categories of Risk</td></tr><tr><td>Compliance</td><td>The risk to current or anticipated earnings or capital arising from violations of laws, rules, or regulations. Compliance risk can also arise from nonconformance with prescribed practices, internal policies and procedures, contractual obligations, or ethical standards that reinforce those laws, rules, or regulations</td></tr><tr><td>Credit</td><td>The risk to current or projected financial condition and resilience arising from an obligor&#x27;s failure to meet the terms of any contract with the Company or otherwise perform as agreed</td></tr><tr><td>Legal</td><td>The risk of material adverse impact due to new and changed laws and regulations; interpretations of law; drafting, interpretation, and enforceability of contracts; adverse decisions or consequences arising from litigation or regulatory actions; the establishment, management, and governance of the legal entity structure; and the failure to seek or follow appropriate legal counsel when needed</td></tr><tr><td>Liquidity</td><td>The risk that the Company will not be able to meet its future financial obligations as they come due, or invest in future asset growth because of an inability to obtain funds at a reasonable price within a reasonable time</td></tr><tr><td>Market</td><td>The risk that an institution&#x27;s earnings or the economic value of equity could be adversely impacted by changes in interest rates, foreign exchange rates, or other market factors</td></tr><tr><td>Operational</td><td>The risk of loss, capital impairment, adverse customer experience, or reputational impact resulting from failure to comply with policies and procedures, failed internal processes or systems, or from external events</td></tr><tr><td>Reputation</td><td>The risk to market value, recruitment and retention of talented associates and maintenance of a loyal customer base due to the negative perceptions of our internal and external constituents regarding our business strategies and activities</td></tr><tr><td>Strategic</td><td>The risk of a material impact on current or anticipated earnings, capital, franchise, or enterprise value arising from the Company&#x27;s competitive and market position and evolving forces in the industry that can affect that position; lack of responsiveness to these conditions; strategic decisions to change the Company&#x27;s scale, market position, or operating model; or, failure to appropriately consider implementation risks inherent in the Company&#x27;s strategy</td></tr></table>



We provide an overview of how we manage our eight major categories of risk below.

## Compliance Risk Management

We recognize that compliance requirements for financial institutions are increasingly complex and that there are heightened expectations from our regulators and our customers. In response, we continuously evaluate the regulatory environment and proactively adjust our compliance program to fully address these expectations.

Our Compliance Management Program establishes expectations for determining compliance requirements, assessing the risk of new product offerings, creating appropriate controls and training to address requirements, monitoring for control performance, and independently testing for adherence to compliance requirements. The program also establishes regular compliance reporting to senior business leaders, the executive committee and the Board of Directors.

The Chief Compliance Officer is responsible for establishing and overseeing our Compliance Management Program. Business areas incorporate compliance requirements and controls into their business policies, standards, processes and procedures. They regularly monitor and report on the efficacy of their compliance controls and our Corporate Compliance team periodically independently tests to validate the effectiveness of business controls.

## Credit Risk Management

We recognize that we are exposed to cyclical changes in credit quality. Consequently, we try to ensure our credit portfolio is resilient to economic downturns. Our most important tool in this endeavor is sound underwriting. In unsecured consumer loan underwriting, we generally assume that loans will be subject to an environment in which losses are higher than those prevailing at the time of underwriting. In commercial underwriting, we generally require strong cash flow, collateral, covenants and guarantees. In addition to sound underwriting, we continually monitor our portfolio and take steps to collect or work out distressed loans.

The Chief Risk Officer, in conjunction with the Consumer and Commercial Chief Credit Officers, is responsible for establishing credit risk policies and procedures, including underwriting and hold guidelines and credit approval authority, and monitoring credit exposure and performance of our lending related transactions. Our Consumer and Commercial Chief Credit Officers are responsible for evaluating the risk implications of credit strategy and the oversight of credit for both the existing portfolio and any new credit investments. They also have formal approval authority for various types and levels of credit decisions, including individual commercial loan transactions. Division Presidents within each segment are responsible for managing the credit risk within their divisions and maintaining processes to control credit risk and comply with credit policies and guidelines. In addition, the Chief Risk Officer establishes policies, delegates approval authority and monitors performance for non-loan credit exposure entered into with financial counterparties or through the purchase of credit sensitive securities in our investment portfolio.

Our credit policies establish standards in five areas: customer selection, underwriting, monitoring, remediation and portfolio management. The standards in each area provide a framework comprising specific objectives and control processes. These standards are supported by detailed policies and procedures for each component of the credit process. Starting with customer selection, our goal is to generally provide credit on terms that generate above hurdle returns. We use a number of quantitative and qualitative factors to manage credit risk, including setting credit risk limits and guidelines for each of our lines of business. We monitor performance relative to these guidelines and report results and any required mitigating actions to appropriate senior management committees and our Board of Directors.

## Legal Risk Management

The General Counsel provides legal evaluation and advice to the Company and business areas and to risk management functions such as Compliance and Internal Audit. This evaluation and advice is based on an assessment of the internal business area practices and activities and of the controls the business has in place to mitigate risks.

## Liquidity Risk Management

We manage liquidity risk by applying our Liquidity Adequacy Framework (the “Liquidity Framework”). The Liquidity Framework uses internal and regulatory stress testing and the evaluation of other balance sheet metrics to confirm that we maintain a fortified balance sheet that is resilient to uncertainties that may arise as a consequence of systemic, idiosyncratic, or combined liquidity events. We continuously monitor market and economic conditions to evaluate emerging stress conditions and to develop appropriate action plans in accordance with our Contingency Funding Plan and our Recovery Plan, which include the Company’s policies,



procedures and action plans for managing liquidity stress events. The Liquidity Framework enables us to manage our liquidity risk in accordance with regulatory requirements.

Additionally, the Liquidity Framework establishes governing principles that apply to the management of liquidity risk. We use these principles to monitor, measure and report liquidity risk; to develop funding and investment strategies that enable us to maintain an adequate level of liquidity to support our businesses and satisfy regulatory requirements; and to protect us from a broad range of liquidity events should they arise.

The Chief Risk Officer, in conjunction with the Chief Market and Liquidity Risk Officer, is responsible for the establishment of liquidity risk management policies and standards for governance and monitoring of liquidity risk at a corporate level. We assess liquidity strength by evaluating several different balance sheet metrics under severe stress scenarios to ensure we can withstand significant funding degradation through idiosyncratic, systemic, and combined liquidity stress scenarios. Management reports liquidity metrics to appropriate senior management committees and our Board of Directors no less than quarterly.

We seek to mitigate liquidity risk strategically and tactically. From a strategic perspective, we have acquired and built deposit gathering businesses and actively monitor our funding concentration. From a tactical perspective, we have accumulated a sizable liquidity reserve comprised of cash and cash equivalents, high-quality, unencumbered securities and committed collateralized credit lines. We also continue to maintain access to secured and unsecured debt markets through regular issuance. This combination of stable and diversified funding sources and our stockpile of liquidity reserves enable us to maintain confidence in our liquidity position.

## Market Risk Management

The Chief Financial Officer and the Chief Risk Officer are responsible for the establishment of market risk management policies and standards for the governance and monitoring of market risk at a corporate level. Market risk is inherent from the financial instruments associated with our business operations and activities including loans, deposits, securities, short-term borrowings, long-term debt and derivatives. We manage market risk exposure, which is principally driven by balance sheet interest rate risk, centrally and establish quantitative risk limits to monitor and control our exposure.

We recognize that interest rate and foreign exchange risk is present in our business due to the nature of our assets and liabilities. Banks typically manage the trade-off between near-term earnings volatility and market value volatility by targeting moderate levels of each. In addition to using industry accepted techniques to analyze and measure interest rate and foreign exchange risk, we perform sensitivity analysis to identify our risk exposures under a broad range of scenarios. Investment securities and derivatives are the main levers for the management of interest rate risk. In addition, we also use derivatives to manage our foreign exchange risk.

The market risk positions for the Company and each of the Banks are calculated separately and in aggregate, and analyzed against pre-established limits. Results are reported to the Asset Liability Committee monthly and to the Risk Committee of the Board of Directors no less than quarterly. Management is authorized to utilize financial instruments as outlined in our policy to actively manage market risk exposure.

## Operational Risk Management

We recognize the criticality of managing operational risk on both a strategic and day-to-day basis and that there are heightened expectations from our regulators and our customers. We have implemented appropriate operational risk management policies, standards, processes and controls to enable the delivery of high quality and consistent customer experiences and to achieve business objectives in a controlled manner.

The Chief Operational Risk Officer is responsible for establishing and overseeing our Operational Risk Management Program. In accordance with Basel III Advanced Approaches requirements, the program establishes practices for assessing the operational risk profile and executing key control processes for operational risks. These risks include topics such as internal and external fraud, cyber and technology risk, data management, model risk, third party management, and business continuity. Operational Risk Management enforces these practices and delivers reporting of operational risk results to senior business leaders, the executive committee and the Board of Directors.



## Reputation Risk Management

We recognize that reputation risk is of particular concern for financial institutions and, increasingly, technology companies, in the current environment. Areas of concern have expanded to include company policies, practices and values and, with the growing use of social and digital platforms, public corporations face a new level of scrutiny and channels for activism and advocacy. The heightened expectations of internal and external stakeholders have made corporate culture, values and conduct pressure points for individuals and advocates voicing concerns or seeking change. We manage both strategic and tactical reputation issues and build our relationships with government officials, media, community and consumer advocates, customers and other constituencies to help strengthen the reputations of both our Company and industry. Our actions include implementing pro-customer practices in our business and serving low to moderate income communities in our market area consistent with a quality bank and an innovative technology leader. The Executive Vice President of External Affairs is responsible for managing our overall reputation risk program. Day-to-day activities are controlled by the frameworks set forth in our Reputation Risk Management Policy and other risk management policies.

## Strategic Risk Management

We monitor external market and industry developments to identify potential areas of strategic opportunity or risk. These items provide input for development of the Company’s strategy led by the Chief Executive Officer and other senior executives. Through the ongoing development and vetting of the corporate strategy, the Chief Risk Officer identifies and assesses risks associated with the strategy across all risk categories and monitors them throughout the year.

## CREDIT RISK PROFILE

Our loan portfolio accounts for the substantial majority of our credit risk exposure. Our lending activities are governed under our credit policy and are subject to independent review and approval. Below we provide information about the composition of our loan portfolio, key concentrations and credit performance metrics.

We also engage in certain non-lending activities that may give rise to credit and counterparty settlement risk, including purchasing securities for our investment securities portfolio, entering into derivative transactions to manage our market risk exposure and to accommodate customers, extending short-term advances on syndication activity including bridge financing transactions we have underwritten, depositing certain operational cash balances in other financial institutions, executing certain foreign exchange transactions and extending customer overdrafts. We provide additional information related to our investment securities portfolio under “MD&A—Consolidated Balance Sheets Analysis—Investment Securities” and credit risk related to derivative transactions in “Note 9—Derivative Instruments and Hedging Activities.”

## Primary Loan Products

We provide a variety of lending products. Our primary loan products include credit cards, auto loans and commercial lending products. We sold all of our consumer home loan portfolio and the related servicing during 2018.

- Credit cards: We originate both prime and subprime credit cards through a variety of channels. Our credit cards generally have variable interest rates. Credit card accounts are primarily underwritten using an automated underwriting system based on predictive models that we have developed. The underwriting criteria, which are customized for individual products and marketing programs, are established based on an analysis of the net present value of expected revenues, expenses and losses, subject to further analysis using a variety of stress conditions. Underwriting decisions are generally based on credit bureau information, including payment history, debt burden and credit scores, such as FICO scores, and on other factors, such as applicant income. We maintain a credit card securitization program and selectively sell charged-off credit card loans.

- Auto: We originate both prime and subprime auto loans through a network of auto dealers and direct marketing. Our auto loans generally have fixed interest rates and loan terms of 75 months or less, but can go up to 84 months. Loan size limits are customized by program and are generally less than $75,000. Similar to credit card accounts, the underwriting criteria are customized for individual products and marketing programs and based on analysis of net present value of expected revenues, expenses and losses, subject to maintaining resilience under a variety of stress conditions. Underwriting decisions are generally based on an applicant’s income, estimated net disposable income, and credit bureau information including FICO scores, along with collateral characteristics such as loan-to-value (“LTV”) ratio. We maintain an auto securitization program.



Commercial: We offer a range of commercial lending products, including loans secured by commercial real estate and loans to middle market commercial and industrial companies. Our commercial loans may have a fixed or variable interest rate; however, the majority of our commercial loans have variable rates. Our underwriting standards require an analysis of the borrower’s financial condition and prospects, as well as an assessment of the industry in which the borrower operates. Where relevant, we evaluate and appraise underlying collateral and guarantees. We maintain underwriting guidelines and limits for major types of borrowers and loan products that specify, where applicable, guidelines for debt service coverage, leverage, LTV ratio and standard covenants and conditions. We assign a risk rating and establish a monitoring schedule for loans based on the risk profile of the borrower, industry segment, source of repayment, the underlying collateral and guarantees, if any, and current market conditions. Although we generally retain the commercial loans we underwrite, we may syndicate positions for risk mitigation purposes, including bridge financing transactions we have underwritten. In addition, we originate and service multifamily commercial real estate loans which are sold to government-sponsored enterprises.

## Portfolio Composition and Maturity Profile of Loans Held for Investment

Our loan portfolio consists of loans held for investment, including loans held in our consolidated trusts, and loans held for sale. Table 16 presents the composition of our portfolio of loans held for investment by portfolio segment as of December 31, 2019 and 2018. The information presented in this section exclude loans held for sale, which totaled $400 million and $1.2 billion as of December 31, 2019 and 2018, respectively.

Table 16: Portfolio Composition of Loans Held for Investment

<table><tr><td rowspan="2">(Dollars in millions)</td><td colspan="2">December 31, 2019</td><td colspan="2">December 31, 2018</td></tr><tr><td>Loans</td><td>% of Total</td><td>Loans</td><td>% of Total</td></tr><tr><td>Credit Card:</td><td></td><td></td><td></td><td></td></tr><tr><td>Domestic credit card</td><td>$118,606</td><td>44.6%</td><td>$107,350</td><td>43.6%</td></tr><tr><td>International card businesses</td><td>9,630</td><td>3.6</td><td>9,011</td><td>3.7</td></tr><tr><td>Total credit card</td><td>128,236</td><td>48.2</td><td>116,361</td><td>47.3</td></tr><tr><td>Consumer Banking:</td><td></td><td></td><td></td><td></td></tr><tr><td>Auto</td><td>60,362</td><td>22.7</td><td>56,341</td><td>22.9</td></tr><tr><td>Retail banking</td><td>2,703</td><td>1.0</td><td>2,864</td><td>1.2</td></tr><tr><td>Total consumer banking</td><td>63,065</td><td>23.7</td><td>59,205</td><td>24.1</td></tr><tr><td>Commercial Banking:</td><td></td><td></td><td></td><td></td></tr><tr><td>Commercial and multifamily real estate</td><td>30,245</td><td>11.4</td><td>28,899</td><td>11.8</td></tr><tr><td>Commercial and industrial</td><td>44,263</td><td>16.7</td><td>41,091</td><td>16.7</td></tr><tr><td>Total commercial lending</td><td>74,508</td><td>28.1</td><td>69,990</td><td>28.5</td></tr><tr><td>Small-ticket commercial real estate</td><td>—</td><td>—</td><td>343</td><td>0.1</td></tr><tr><td>Total commercial banking</td><td>74,508</td><td>28.1</td><td>70,333</td><td>28.6</td></tr><tr><td>Total loans held for investment</td><td>$265,809</td><td>100.0%</td><td>$245,899</td><td>100.0%</td></tr></table>



Table 17 presents the maturities of our loans held for investment portfolio as of December 31, 2019.

Table 17: Loan Maturity Schedule

<table><tr><td rowspan="2">(Dollars in millions)</td><td colspan="4">December 31, 2019</td></tr><tr><td>Due Up to 1 Year</td><td>&gt; 1 Year to 5 Years</td><td>&gt; 5 Years</td><td>Total</td></tr><tr><td>Fixed rate:</td><td></td><td></td><td></td><td></td></tr><tr><td>Credit card \( ^{(1)} \)</td><td>1,816</td><td>14,450</td><td>—</td><td>16,266</td></tr><tr><td>Consumer banking</td><td>740</td><td>38,127</td><td>23,179</td><td>62,046</td></tr><tr><td>Commercial banking</td><td>1,630</td><td>5,107</td><td>8,187</td><td>14,924</td></tr><tr><td>Total fixed-rate loans</td><td>4,186</td><td>57,684</td><td>31,366</td><td>93,236</td></tr><tr><td>Variable rate:</td><td></td><td></td><td></td><td></td></tr><tr><td>Credit card \( ^{(1)} \)</td><td>111,969</td><td>1</td><td>—</td><td>111,970</td></tr><tr><td>Consumer banking</td><td>1,010</td><td>8</td><td>1</td><td>1,019</td></tr><tr><td>Commercial banking</td><td>12,783</td><td>37,304</td><td>9,497</td><td>59,584</td></tr><tr><td>Total variable-rate loans</td><td>125,762</td><td>37,313</td><td>9,498</td><td>172,573</td></tr><tr><td>Total loans</td><td>129,948</td><td>94,997</td><td>40,864</td><td>265,809</td></tr></table>

(1) Due to the revolving nature of credit card loans, we report the majority of our variable-rate credit card loans as due in one year or less. We report fixed-rate credit card loans with introductory rates that expire after a certain period of time as due in one year or less. We assume that the rest of our remaining fixed-rate credit card loans will mature within one to three years.

## Geographic Composition

We market our credit card products throughout the United States, Canada and the United Kingdom. Our credit card loan portfolio is geographically diversified due to our product and marketing approach. The table below presents the geographic profile of our credit card loan portfolio as of December 31, 2019 and 2018.

Table 18: Credit Card Portfolio by Geographic Region

<table><tr><td rowspan="2">(Dollars in millions)</td><td colspan="2">December 31, 2019</td><td colspan="2">December 31, 2018</td></tr><tr><td>Amount</td><td>% of Total</td><td>Amount</td><td>% of Total</td></tr><tr><td>Domestic credit card:</td><td></td><td></td><td></td><td></td></tr><tr><td>California</td><td>12,538</td><td>9.8%</td><td>11,591</td><td>10.0%</td></tr><tr><td>Texas</td><td>9,353</td><td>7.3</td><td>8,173</td><td>7.0</td></tr><tr><td>Florida</td><td>8,093</td><td>6.3</td><td>7,086</td><td>6.1</td></tr><tr><td>New York</td><td>7,941</td><td>6.2</td><td>7,400</td><td>6.4</td></tr><tr><td>Illinois</td><td>5,195</td><td>4.1</td><td>4,761</td><td>4.1</td></tr><tr><td>Pennsylvania</td><td>4,979</td><td>3.9</td><td>4,575</td><td>3.9</td></tr><tr><td>Ohio</td><td>4,388</td><td>3.4</td><td>3,967</td><td>3.4</td></tr><tr><td>New Jersey</td><td>3,915</td><td>3.1</td><td>3,641</td><td>3.1</td></tr><tr><td>Michigan</td><td>3,811</td><td>3.0</td><td>3,544</td><td>3.0</td></tr><tr><td>Other</td><td>58,393</td><td>45.4</td><td>52,612</td><td>45.3</td></tr><tr><td>Total domestic credit card</td><td>118,606</td><td>92.5</td><td>107,350</td><td>92.3</td></tr><tr><td>International card businesses:</td><td></td><td></td><td></td><td></td></tr><tr><td>Canada</td><td>6,493</td><td>5.1</td><td>6,023</td><td>5.1</td></tr><tr><td>United Kingdom</td><td>3,137</td><td>2.4</td><td>2,988</td><td>2.6</td></tr><tr><td>Total international card businesses</td><td>9,630</td><td>7.5</td><td>9,011</td><td>7.7</td></tr><tr><td>Total credit card</td><td>128,236</td><td>100.0%</td><td>116,361</td><td>100.0%</td></tr></table>



Our auto loan portfolio is geographically diversified in the United States due to our product and marketing approach. Retail banking includes small business loans and other consumer lending products originated through our branch network. The table below presents the geographic profile of our auto loan and retail banking portfolios as of December 31, 2019 and 2018.

Table 19: Consumer Banking Portfolio by Geographic Region

<table><tr><td rowspan="2">(Dollars in millions)</td><td colspan="3">December 31, 2019</td><td colspan="2">December 31, 2018</td></tr><tr><td>Amount</td><td>% of Total</td><td>Amount</td><td>% of Total</td><td></td></tr><tr><td>Auto:</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Texas</td><td>$ 7,675</td><td>12.2%</td><td>$ 7,264</td><td>12.3%</td><td></td></tr><tr><td>California</td><td>6,918</td><td>11.0</td><td>6,352</td><td>10.7</td><td></td></tr><tr><td>Florida</td><td>5,013</td><td>7.9</td><td>4,623</td><td>7.8</td><td></td></tr><tr><td>Georgia</td><td>2,757</td><td>4.4</td><td>2,665</td><td>4.5</td><td></td></tr><tr><td>Ohio</td><td>2,652</td><td>4.2</td><td>2,502</td><td>4.2</td><td></td></tr><tr><td>Pennsylvania</td><td>2,334</td><td>3.7</td><td>2,167</td><td>3.7</td><td></td></tr><tr><td>Illinois</td><td>2,239</td><td>3.6</td><td>2,171</td><td>3.7</td><td></td></tr><tr><td>Louisiana</td><td>2,104</td><td>3.3</td><td>2,174</td><td>3.7</td><td></td></tr><tr><td>Other</td><td>28,670</td><td>45.4</td><td>26,423</td><td>44.6</td><td></td></tr><tr><td>Total auto</td><td>60,362</td><td>95.7</td><td>56,341</td><td>95.2</td><td></td></tr><tr><td>Retail banking:</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>New York</td><td>793</td><td>1.3</td><td>837</td><td>1.4</td><td></td></tr><tr><td>Louisiana</td><td>708</td><td>1.1</td><td>772</td><td>1.3</td><td></td></tr><tr><td>Texas</td><td>595</td><td>1.0</td><td>647</td><td>1.1</td><td></td></tr><tr><td>New Jersey</td><td>194</td><td>0.3</td><td>201</td><td>0.3</td><td></td></tr><tr><td>Maryland</td><td>155</td><td>0.2</td><td>161</td><td>0.3</td><td></td></tr><tr><td>Virginia</td><td>125</td><td>0.2</td><td>137</td><td>0.2</td><td></td></tr><tr><td>Other</td><td>133</td><td>0.2</td><td>109</td><td>0.2</td><td></td></tr><tr><td>Total retail banking</td><td>2,703</td><td>4.3</td><td>2,864</td><td>4.8</td><td></td></tr><tr><td>Total consumer banking</td><td>$ 63,065</td><td>100.0%</td><td>$ 59,205</td><td>100.0%</td><td></td></tr></table>

We originate commercial loans in most regions of the United States. The table below presents the geographic profile of our commercial loan portfolio by segment as of December 31, 2019 and 2018.

Table 20: Commercial Banking Portfolio by Geographic Region

<table><tr><td rowspan="2">(Dollars in millions)</td><td rowspan="2">Commercial and Multifamily Real Estate</td><td colspan="5">December 31, 2019</td></tr><tr><td>% of Total</td><td>Commercial and Industrial</td><td>% of Total</td><td>Total Commercial Banking</td><td>% of Total</td></tr><tr><td>Geographic concentration: \( ^{(1)} \)</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Northeast.</td><td>$ 17,139</td><td>56.7%</td><td>$ 7,899</td><td>17.8%</td><td>$ 25,038</td><td>33.6%</td></tr><tr><td>Mid-Atlantic.</td><td>3,024</td><td>10.0</td><td>5,927</td><td>13.4</td><td>8,951</td><td>12.0</td></tr><tr><td>South.</td><td>4,087</td><td>13.5</td><td>16,403</td><td>37.1</td><td>20,490</td><td>27.5</td></tr><tr><td>Other.</td><td>5,995</td><td>19.8</td><td>14,034</td><td>31.7</td><td>20,029</td><td>26.9</td></tr><tr><td>Total.</td><td>$ 30,245</td><td>100.0%</td><td>$ 44,263</td><td>100.0%</td><td>$ 74,508</td><td>100.0%</td></tr></table>



December 31, 2018

<table><tr><td></td><td>Commercial and Multifamily Real Estate</td><td>% of Total</td><td>Commercial and Industrial</td><td>% of Total</td><td>Small-Ticket Commercial Real Estate</td><td>% of Total</td><td>Total Commercial Banking</td><td>% of Total</td></tr><tr><td>Geographic concentration: \( ^{(1)} \)</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Northeast</td><td>$ 15,562</td><td>53.8%</td><td>$ 7,573</td><td>18.4%</td><td>$ 213</td><td>62.1%</td><td>$ 23,348</td><td>33.2%</td></tr><tr><td>Mid-Atlantic</td><td>3,410</td><td>11.8</td><td>4,710</td><td>11.5</td><td>12</td><td>3.5</td><td>8,132</td><td>11.6</td></tr><tr><td>South</td><td>4,247</td><td>14.7</td><td>15,367</td><td>37.4</td><td>20</td><td>5.8</td><td>19,634</td><td>27.9</td></tr><tr><td>Other</td><td>5,680</td><td>19.7</td><td>13,441</td><td>32.7</td><td>98</td><td>28.6</td><td>19,219</td><td>27.3</td></tr><tr><td>Total</td><td>$ 28,899</td><td>100.0%</td><td>$ 41,091</td><td>100.0%</td><td>$ 343</td><td>100.0%</td><td>$ 70,333</td><td>100.0%</td></tr></table>

(1) Geographic concentration is generally determined by the location of the borrower’s business or the location of the collateral associated with the loan. Northeast consists of CT, MA, ME, NH, NJ, NY, PA and VT. Mid-Atlantic consists of DC, DE, MD, VA and WV. South consists of AL, AR, FL, GA, KY, LA, MO, MS, NC, SC, TN and TX.

## Commercial Loans by Industry

Table 21 summarizes our commercial loans held for investment portfolio by industry classification as of December 31, 2019 and 2018. Industry classifications below are based on our interpretation of the North American Industry Classification System codes as they pertain to each individual loan.

Table 21: Commercial Loans by Industry

<table><tr><td>(Percentage of portfolio)</td><td>December 31, 2019</td><td>December 31, 2018</td></tr><tr><td>Real estate</td><td>39%</td><td>40%</td></tr><tr><td>Finance</td><td>16</td><td>16</td></tr><tr><td>Healthcare</td><td>12</td><td>12</td></tr><tr><td>Business services</td><td>6</td><td>5</td></tr><tr><td>Oil and gas</td><td>5</td><td>5</td></tr><tr><td>Public administration</td><td>4</td><td>4</td></tr><tr><td>Educational services</td><td>4</td><td>4</td></tr><tr><td>Retail trade</td><td>4</td><td>3</td></tr><tr><td>Construction and land</td><td>2</td><td>2</td></tr><tr><td>Other</td><td>8</td><td>9</td></tr><tr><td>Total</td><td>100%</td><td>100%</td></tr></table>

## Credit Risk Measurement

We closely monitor economic conditions and loan performance trends to assess and manage our exposure to credit risk. Trends in delinquency rates are the key credit quality indicator for our credit card and retail banking loan portfolios as changes in delinquency rates can provide an early warning of changes in potential future credit losses. The key indicator we monitor when assessing the credit quality and risk of our auto loan portfolio is borrower credit scores as they provide insight into the borrower risk profile, which is an indication of potential future credit losses. The key credit quality indicator for our commercial loan portfolios is our internal risk ratings as we generally classify loans that have been delinquent for an extended period of time and other loans with significant risk of loss as nonperforming. In addition to these credit quality indicators, we also manage and monitor other credit quality metrics such as level of nonperforming loans and net charge-offs rates.

We underwrite most consumer loans using proprietary models, which typically include credit bureau data, such as borrower credit scores, application information and, where applicable, collateral and deal structure data. We continuously adjust our management of credit lines and collection strategies based on customer behavior and risk profile changes. We also use borrower credit scores for subprime classification, for competitive benchmarking and, in some cases, to drive product segmentation decisions.



Table 22 provides details on the credit scores of our domestic credit card and auto loan portfolios as of December 31, 2019 and 2018.

Table 22: Credit Score Distribution

<table><tr><td>(Percentage of portfolio)</td><td>December 31, 2019</td><td>December 31, 2018</td></tr><tr><td>Domestic credit card—Refreshed FICO scores: \( ^{(1)} \)</td><td></td><td></td></tr><tr><td>Greater than 660</td><td>67%</td><td>67%</td></tr><tr><td>660 or below</td><td>33</td><td>33</td></tr><tr><td>Total</td><td>100%</td><td>100%</td></tr><tr><td>Auto—At origination FICO scores: \( ^{(2)} \)</td><td></td><td></td></tr><tr><td>Greater than 660</td><td>48%</td><td>50%</td></tr><tr><td>621 - 660</td><td>20</td><td>19</td></tr><tr><td>620 or below</td><td>32</td><td>31</td></tr><tr><td>Total</td><td>100%</td><td>100%</td></tr></table>

(1) Percentages represent period-end loans held for investment in each credit score category. Domestic card credit scores generally represent FICO scores. These scores are obtained from one of the major credit bureaus at origination and are refreshed monthly thereafter. We approximate non-FICO credit scores to comparable FICO scores for consistency purposes. Balances for which no credit score is available or the credit score is invalid are included in the 660 or below category.

(2) Percentages represent period-end loans held for investment in each credit score category. Auto credit scores generally represent average FICO scores obtained from three credit bureaus at the time of application and are not refreshed thereafter. Balances for which no credit score is available or the credit score is invalid are included in the 620 or below category.

We present information in the section below on the credit performance of our loan portfolio, including the key metrics we use in tracking changes in the credit quality of our loan portfolio. See “Note 3—Loans” in this Report for additional credit quality information, and see “Note 1—Summary of Significant Accounting Policies” for information on our accounting policies for delinquent and nonperforming loans, charge-offs and troubled debt restructurings (“TDRs”) for each of our loan categories.

## Delinquency Rates

We consider the entire balance of an account to be delinquent if the minimum required payment is not received by the customer’s due date, measured at each balance sheet date. Our 30+ day delinquency metrics include all loans held for investment that are 30 or more days past due, whereas our 30+ day performing delinquency metrics include loans that are 30 or more days past due but are currently classified as performing and accruing interest. The 30+ day delinquency and 30+ day performing delinquency metrics are the same for domestic credit card loans, as we continue to classify these loans as performing until the account is charged off, typically when the account is 180 days past due. See “Note 1—Summary of Significant Accounting Policies” for information on our policies for classifying loans as nonperforming for each of our loan categories. We provide additional information on our credit quality metrics above under “MD&A—Business Segment Financial Performance.”



Table 23 presents our 30+ day performing delinquency rates and 30+ day delinquency rates of our portfolio of loans held for investment, by portfolio segment, as of December 31, 2019 and 2018.

Table 23: 30+ Day Delinquencies

<table><tr><td rowspan="3">(Dollars in millions)</td><td colspan="4">December 31, 2019</td><td colspan="4">December 31, 2018</td></tr><tr><td colspan="2">30+ Day Performing Delinquencies</td><td colspan="2">30+ Day Delinquencies</td><td colspan="2">30+ Day Performing Delinquencies</td><td colspan="2">30- Day Delinquencies</td></tr><tr><td>Amount</td><td>Rate \( ^{(1)} \)</td><td>Amount</td><td>Rate \( ^{(1)} \)</td><td>Amount</td><td>Rate \( ^{\text{(1)}} \)</td><td>Amount</td><td>Rate \( ^{\text{(1)}} \)</td></tr><tr><td>Credit Card:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Domestic credit card \( ^{(2)} \)</td><td>4,656</td><td>3.93%</td><td>4,656</td><td>3.93%</td><td>4,335</td><td>4.04%</td><td>4,335</td><td>4.04%</td></tr><tr><td>International card businesses</td><td>335</td><td>3.47</td><td>353</td><td>3.66</td><td>317</td><td>3.52</td><td>333</td><td>3.70</td></tr><tr><td>Total credit card</td><td>4,991</td><td>3.89</td><td>5,009</td><td>3.91</td><td>4,652</td><td>4.00</td><td>4,668</td><td>4.01</td></tr><tr><td>Consumer Banking:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Auto</td><td>4,154</td><td>6.88</td><td>4,584</td><td>7.59</td><td>3,918</td><td>6.95</td><td>4,309</td><td>7.65</td></tr><tr><td>Retail banking</td><td>28</td><td>1.02</td><td>43</td><td>1.59</td><td>29</td><td>1.01</td><td>51</td><td>1.77</td></tr><tr><td>Total consumer banking</td><td>4,182</td><td>6.63</td><td>4,627</td><td>7.34</td><td>3,947</td><td>6.67</td><td>4,360</td><td>7.36</td></tr><tr><td>Commercial Banking:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Commercial and multifamily real estate</td><td>63</td><td>0.21</td><td>67</td><td>0.22</td><td>119</td><td>0.41</td><td>140</td><td>0.49</td></tr><tr><td>Commercial and industrial</td><td>101</td><td>0.23</td><td>244</td><td>0.55</td><td>176</td><td>0.43</td><td>279</td><td>0.68</td></tr><tr><td>Total commercial lending</td><td>164</td><td>0.22</td><td>311</td><td>0.42</td><td>295</td><td>0.42</td><td>419</td><td>0.60</td></tr><tr><td>Small-ticket commercial real estate</td><td>—</td><td>—</td><td>—</td><td>—</td><td>1</td><td>0.39</td><td>7</td><td>1.84</td></tr><tr><td>Total commercial banking</td><td>164</td><td>0.22</td><td>311</td><td>0.42</td><td>296</td><td>0.42</td><td>426</td><td>0.61</td></tr><tr><td>Total</td><td>9,337</td><td>3.51</td><td>9,947</td><td>3.74</td><td>8,895</td><td>3.62</td><td>9,454</td><td>3.84</td></tr></table>

(1) Delinquency rates are calculated by dividing delinquency amounts by period-end loans held for investment for each specified loan category, including PCI loans as applicable.

(2) The Walmart acquisition increased the domestic credit card 30+ day performing delinquency rate by 17 basis points as of December 31, 2019.

Table 24 presents our 30+ day delinquent loans, by aging and geography, as of December 31, 2019 and 2018.

Table 24: Aging and Geography of 30+ Day Delinquent Loans

<table><tr><td rowspan="2">(Dollars in millions)</td><td colspan="2">December 31, 2019</td><td colspan="2">December 31, 2018</td></tr><tr><td>Amount</td><td>Rate \( ^{(1)} \)</td><td>Amount</td><td>Rate \( ^{(1)} \)</td></tr><tr><td>Delinquency status:</td><td></td><td></td><td></td><td></td></tr><tr><td>30 - 59 days</td><td>4,444</td><td>1.67%</td><td>4,282</td><td>1.73%</td></tr><tr><td>60 - 89 days</td><td>2,537</td><td>0.95</td><td>2,430</td><td>0.99</td></tr><tr><td>\( \geq $  90 days</td><td>2,966</td><td>1.12</td><td>2,742</td><td>1.12</td></tr><tr><td>Total</td><td>9,947</td><td>3.74%</td><td>9,454</td><td>3.84%</td></tr><tr><td>Geographic region:</td><td></td><td></td><td></td><td></td></tr><tr><td>Domestic</td><td>9,594</td><td>3.61%</td><td>9,121</td><td>3.70%</td></tr><tr><td>International</td><td>353</td><td>0.13</td><td>333</td><td>0.14</td></tr><tr><td>Total</td><td>9,947</td><td>3.74%</td><td>9,454</td><td>3.84%</td></tr></table>



Table 25 summarizes loans that were 90+ days delinquent as to interest or principal, and still accruing interest as of December 31, 2019 and 2018. These loans consist primarily of credit card accounts between 90 days and 179 days past due. As permitted by regulatory guidance issued by the Federal Financial Institutions Examination Council, we continue to accrue interest and fees on domestic credit card loans through the date of charge-off, which is typically in the period the account becomes 180 days past due. While domestic credit card loans typically remain on accrual status until the loan is charged off, we reduce the balance of our credit card receivables by the amount of finance charges and fees billed but not expected to be collected and exclude this amount from revenue.

Table 25: 90+ Day Delinquent Loans Accruing Interest

<table><tr><td rowspan="2">(Dollars in millions)</td><td colspan="3">December 31, 2019</td><td colspan="3">December 31, 2018</td></tr><tr><td>Amount</td><td>Rate \( ^{(1)} \)</td><td>Amount</td><td>Rate \( ^{(1)} \)</td><td>Amount</td><td>Rate \( ^{\text{1}} \)</td></tr><tr><td>Loan category:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Credit card</td><td>2,407</td><td>1.88%</td><td>2,233</td><td>1.92%</td><td></td><td></td></tr><tr><td>Geographic region:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Domestic</td><td>2,277</td><td>0.89%</td><td>2,111</td><td>0.89%</td><td></td><td></td></tr><tr><td>International</td><td>130</td><td>1.34</td><td>122</td><td>1.35</td><td></td><td></td></tr><tr><td>Total</td><td>2,407</td><td>0.91</td><td>2,233</td><td>0.91</td><td></td><td></td></tr></table>

(1) Delinquency rates are calculated by dividing delinquency amounts by period-end loans held for investment for each specified loan category, including PCI loans as applicable.

## Nonperforming Loans and Nonperforming Assets

Nonperforming assets consist of nonperforming loans, repossessed assets and other foreclosed assets. Nonperforming loans include loans that have been placed on nonaccrual status. See “Note 1—Summary of Significant Accounting Policies” for information on our policies for classifying loans as nonperforming for each of our loan categories.

Table 26 presents our nonperforming loans, by portfolio segment, and other nonperforming assets as of December 31, 2019 and 2018. We do not classify loans held for sale as nonperforming. We provide additional information on our credit quality metrics in “MD&A—Business Segment Financial Performance.”



Table 26: Nonperforming Loans and Other Nonperforming Assets \( ^{(1)} \) 

<table><tr><td rowspan="2">(Dollars in millions)</td><td colspan="2">December 31, 2019</td><td colspan="2">December 31, 2018</td></tr><tr><td>Amount</td><td>Rate</td><td>Amount</td><td>Rate</td></tr><tr><td>Nonperforming loans held for investment: \( ^{(2)} \)</td><td></td><td></td><td></td><td></td></tr><tr><td>Credit Card:</td><td></td><td></td><td></td><td></td></tr><tr><td>International card businesses</td><td>25</td><td>0.26%</td><td>22</td><td>0.25%</td></tr><tr><td>Total credit card</td><td>25</td><td>0.02</td><td>22</td><td>0.02</td></tr><tr><td>Consumer Banking:</td><td></td><td></td><td></td><td></td></tr><tr><td>Auto</td><td>487</td><td>0.81</td><td>449</td><td>0.80</td></tr><tr><td>Retail banking</td><td>23</td><td>0.87</td><td>30</td><td>1.04</td></tr><tr><td>Total consumer banking</td><td>510</td><td>0.81</td><td>479</td><td>0.81</td></tr><tr><td>Commercial Banking:</td><td></td><td></td><td></td><td></td></tr><tr><td>Commercial and multifamily real estate</td><td>38</td><td>0.12</td><td>83</td><td>0.29</td></tr><tr><td>Commercial and industrial</td><td>410</td><td>0.93</td><td>223</td><td>0.54</td></tr><tr><td>Total commercial lending</td><td>448</td><td>0.60</td><td>306</td><td>0.44</td></tr><tr><td>Small-ticket commercial real estate</td><td>—</td><td>—</td><td>6</td><td>1.80</td></tr><tr><td>Total commercial banking</td><td>448</td><td>0.60</td><td>312</td><td>0.44</td></tr><tr><td>Total nonperforming loans held for investment \( ^{(3)} \)</td><td>983</td><td>0.37</td><td>813</td><td>0.33</td></tr><tr><td>Other nonperforming assets \( ^{(4)} \)</td><td>63</td><td>0.02</td><td>59</td><td>0.02</td></tr><tr><td>Total nonperforming assets</td><td>1,046</td><td>0.39</td><td>872</td><td>0.35</td></tr></table>



## Net Charge-Offs

Net charge-offs consist of the unpaid principal balance of loans held for investment that we determine to be uncollectible, net of recovered amounts. We charge off loans as a reduction to the allowance for loan and lease losses when we determine the loan is uncollectible and record subsequent recoveries of previously charged-off amounts as increases to the allowance for loan and lease losses. Uncollectible finance charges and fees are reversed through revenue and certain fraud losses are recorded in other non-interest expense. Generally, costs to recover charged-off loans are recorded as collection expenses as incurred and included in our consolidated statements of income as a component of other non-interest expense. Our charge-off policy for loans varies based on the loan type. See “Note 1—Summary of Significant Accounting Policies” for information on our charge-off policy for each of our loan categories.

Table 27 presents our net charge-off amounts and rates, by portfolio segment, in 2019, 2018 and 2017.

Table 27: Net Charge-Offs (Recoveries)

<table><tr><td rowspan="3">(Dollars in millions)</td><td colspan="6">Year Ended December 31,</td></tr><tr><td colspan="2">2019</td><td colspan="2">2018</td><td colspan="2">2017</td></tr><tr><td>Amount</td><td>Rate \( ^{(1)} \)</td><td>Amount</td><td>Rate \( ^{(1)} \)</td><td>Amount</td><td>Rate \( ^{*} \)  \( ^{(1)} \)</td></tr><tr><td>Credit Card:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Domestic credit card \( ^{(2)} \)</td><td>4,818</td><td>4.58%</td><td>4,782</td><td>4.74%</td><td>4,739</td><td>4.99%</td></tr><tr><td>International card businesses</td><td>331</td><td>3.71</td><td>287</td><td>3.19</td><td>315</td><td>3.69</td></tr><tr><td>Total credit card</td><td>5,149</td><td>4.51</td><td>5,069</td><td>4.62</td><td>5,054</td><td>4.88</td></tr><tr><td>Consumer Banking:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Auto</td><td>876</td><td>1.51</td><td>912</td><td>1.64</td><td>957</td><td>1.86</td></tr><tr><td>Retail banking</td><td>71</td><td>2.57</td><td>70</td><td>2.26</td><td>66</td><td>1.92</td></tr><tr><td>Home loan</td><td>—</td><td>—</td><td>(1)</td><td>(0.02)</td><td>15</td><td>0.08</td></tr><tr><td>Total consumer banking</td><td>947</td><td>1.56</td><td>981</td><td>1.51</td><td>1,038</td><td>1.39</td></tr><tr><td>Commercial Banking:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Commercial and multifamily real estate</td><td>1</td><td>—</td><td>2</td><td>0.01</td><td>1</td><td>—</td></tr><tr><td>Commercial and industrial</td><td>155</td><td>0.36</td><td>54</td><td>0.14</td><td>463</td><td>1.17</td></tr><tr><td>Total commercial lending</td><td>156</td><td>0.22</td><td>56</td><td>0.08</td><td>464</td><td>0.69</td></tr><tr><td>Small-ticket commercial real estate</td><td>—</td><td>—</td><td>—</td><td>0.02</td><td>1</td><td>0.24</td></tr><tr><td>Total commercial banking</td><td>156</td><td>0.22</td><td>56</td><td>0.08</td><td>465</td><td>0.69</td></tr><tr><td>Other loans</td><td>—</td><td>—</td><td>6</td><td>34.09</td><td>5</td><td>9.70</td></tr><tr><td>Total net charge-offs</td><td>5,252</td><td>2.53</td><td>5,112</td><td>2.52</td><td>5,562</td><td>2.67</td></tr><tr><td>Average loans held for investment</td><td>$247,450</td><td></td><td>$242,118</td><td></td><td>$245,565</td><td></td></tr></table>



## Troubled Debt Restructurings

As part of our loss mitigation efforts, we may provide short-term (three to twelve months) or long-term (greater than twelve months) modifications to a borrower experiencing financial difficulty to improve long-term collectability of the loan and to avoid the need for repossession or foreclosure of collateral.

Table 28 presents our recorded investment of loans modified in TDRs as of December 31, 2019 and 2018, which excludes loan modifications that do not meet the definition of a TDR, and PCI loans, which we track and report separately.

Table 28: Troubled Debt Restructurings

<table><tr><td rowspan="2">(Dollars in millions)</td><td colspan="3">December 31, 2019</td><td colspan="3">December 31, 2018</td></tr><tr><td>Amount</td><td>% of Total Modifications</td><td>Amount</td><td>% of Total Modifications</td><td>Amount</td><td>% of Total Modifications</td></tr><tr><td>Credit card</td><td>$ 831</td><td>50.3%</td><td>$ 855</td><td>53.2%</td><td></td><td></td></tr><tr><td>Consumer banking:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Auto</td><td>346</td><td>20.9</td><td>339</td><td>21.1</td><td></td><td></td></tr><tr><td>Retail banking</td><td>24</td><td>1.5</td><td>33</td><td>2.1</td><td></td><td></td></tr><tr><td>Total consumer banking</td><td>370</td><td>22.4</td><td>372</td><td>23.2</td><td></td><td></td></tr><tr><td>Commercial banking</td><td>451</td><td>27.3</td><td>379</td><td>23.6</td><td></td><td></td></tr><tr><td>Total</td><td>$ 1,652</td><td>100.0%</td><td>$ 1,606</td><td>100.0%</td><td></td><td></td></tr><tr><td>Status of TDRs:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Performing</td><td>$ 1,347</td><td>81.5%</td><td>$ 1,433</td><td>89.2%</td><td></td><td></td></tr><tr><td>Nonperforming</td><td>305</td><td>18.5</td><td>173</td><td>10.8</td><td></td><td></td></tr><tr><td>Total</td><td>$ 1,652</td><td>100.0%</td><td>$ 1,606</td><td>100.0%</td><td></td><td></td></tr></table>

In our Credit Card business, the majority of our credit card loans modified in TDRs involve reducing the interest rate on the account and placing the customer on a fixed payment plan not exceeding 60 months. The effective interest rate in effect immediately prior to the loan modification is used as the effective interest rate for purposes of measuring impairment using the present value of expected cash flows. If the customer does not comply with the modified payment terms, then the credit card loan agreement may revert to its original payment terms, generally resulting in any loan outstanding reflected in the appropriate delinquency category and charged off in accordance with our standard charge-off policy.

In our Consumer Banking business, the majority of our loans modified in TDRs receive an extension, an interest rate reduction or principal reduction, or a combination of these concessions. In addition, TDRs also occur in connection with bankruptcy of the borrower. In certain bankruptcy discharges, the loan is written down to the collateral value and the charged-off amount is reported as principal reduction. Impairment is determined using the present value of expected cash flows or a collateral evaluation for certain auto loans where the collateral value is lower than the recorded investment.

In our Commercial Banking business, the majority of loans modified in TDRs receive an extension, with a portion of these loans receiving an interest rate reduction or a gross balance reduction. The impairment on modified commercial loans is generally determined based on the underlying collateral value.

We provide additional information on modified loans accounted for as TDRs, including the performance of those loans subsequent to modification, in “Note 3—Loans.”

## Impaired Loans

A loan is considered to be impaired when, based on current information and events, it is probable that we will be unable to collect all amounts due from the borrower in accordance with the original contractual terms of the loan. Generally, we report loans as impaired based on the method for measuring impairment in accordance with applicable accounting guidance. Loans defined as individually impaired include larger-balance commercial nonperforming loans and TDRs. Loans held for sale are not reported as impaired. Impaired loans also exclude PCI loans, which are accounted for based on expected cash flows because this accounting methodology takes into consideration future credit losses expected to be incurred.



Impaired loans totaled $1.9 billion and $1.8 billion as of December 31, 2019 and 2018, respectively. These amounts include TDRs of $1.7 billion and $1.6 billion as of December 31, 2019 and 2018, respectively. We provide additional information on our impaired loans, including the allowance for loan and lease losses established for these loans, in “Note 3—Loans” and “Note 4—Allowance for Loan and Lease Losses and Reserve for Unfunded Lending Commitments.”

## Allowance for Loan and Lease Losses and Reserve for Unfunded Lending Commitments

Our allowance for loan and lease losses represents management’s best estimate of incurred loan and lease credit losses inherent to our held for investment portfolio as of each balance sheet date. The allowance for loan and lease losses is increased through the provision for credit losses and reduced by net charge-offs. We provide additional information on the methodologies and key assumptions used in determining our allowance for loan and lease losses under “Note 1—Summary of Significant Accounting Policies.”

Table 29 presents changes in our allowance for loan and lease losses and reserve for unfunded lending commitments for 2019 and 2018, and details by portfolio segment for the provision for credit losses, charge-offs and recoveries.



Table 29: Allowance for Loan and Lease Losses and Reserve for Unfunded Lending Commitments Activity

<table><tr><td rowspan="2">(Dollars in millions)</td><td colspan="4">Credit Card</td><td colspan="4">Consumer Banking</td><td rowspan="2">Commercial Banking</td><td rowspan="2">Other(1)</td><td rowspan="2">Total</td></tr><tr><td>Domestic Card</td><td>International Card Businesses</td><td>Total Credit Card</td><td>Auto</td><td>Home Loan</td><td>Retail Banking</td><td>Total Consumer Banking</td></tr><tr><td>Allowance for loan and lease losses:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Balance as of December 31, 2017</td><td>$ 5,273</td><td>$ 375</td><td>$ 5,648</td><td>$ 1,119</td><td>$ 58</td><td>$ 65</td><td>$ 1,242</td><td>$ 611</td><td>$ 1</td><td>$ 7,502</td><td></td></tr><tr><td>Charge-offs</td><td>(6,152)</td><td>(505)</td><td>(6,657)</td><td>(1,746)</td><td>—</td><td>(86)</td><td>(1,832)</td><td>(119)</td><td>(7)</td><td>(8,615)</td><td></td></tr><tr><td>Recoveries(2)</td><td>1,370</td><td>218</td><td>1,588</td><td>834</td><td>1</td><td>16</td><td>851</td><td>63</td><td>1</td><td>2,503</td><td></td></tr><tr><td>Net charge-offs</td><td>(4,782)</td><td>(287)</td><td>(5,069)</td><td>(912)</td><td>1</td><td>(70)</td><td>(981)</td><td>(56)</td><td>(6)</td><td>(6,112)</td><td></td></tr><tr><td>Provision (benefit) for loan and lease losses</td><td>4,653</td><td>331</td><td>4,984</td><td>783</td><td>(6)</td><td>64</td><td>841</td><td>82</td><td>(49)</td><td>5,858</td><td></td></tr><tr><td>Allowance build (release) for loan and lease losses</td><td>(129)</td><td>44</td><td>(85)</td><td>(129)</td><td>(5)</td><td>(6)</td><td>(140)</td><td>26</td><td>(55)</td><td>(254)</td><td></td></tr><tr><td>Other changes(1)(3)</td><td>—</td><td>(28)</td><td>(28)</td><td>—</td><td>(53)</td><td>(1)</td><td>(54)</td><td>—</td><td>54</td><td>(28)</td><td></td></tr><tr><td>Balance as of December 31, 2018</td><td>5,144</td><td>391</td><td>5,535</td><td>990</td><td>—</td><td>58</td><td>1,048</td><td>637</td><td>—</td><td>7,220</td><td></td></tr><tr><td>Reserve for unfunded lending commitments:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Balance as of December 31, 2017</td><td>—</td><td>—</td><td>—</td><td>—</td><td>—</td><td>7</td><td>7</td><td>117</td><td>—</td><td>124</td><td></td></tr><tr><td>Provision (benefit) for losses on unfunded lending commitments</td><td>—</td><td>—</td><td>—</td><td>—</td><td>—</td><td>(3)</td><td>(3)</td><td>1</td><td>—</td><td>(2)</td><td></td></tr><tr><td>Balance as of December 31, 2018</td><td>—</td><td>—</td><td>—</td><td>—</td><td>—</td><td>4</td><td>4</td><td>118</td><td>—</td><td>122</td><td></td></tr><tr><td>Combined allowance and reserve as of December 31, 2018</td><td>$ 5,144</td><td>$ 391</td><td>$ 5,535</td><td>$ 990</td><td>$ —</td><td>$ 62</td><td>$ 1,052</td><td>$ 755</td><td>$ —</td><td>$ 7,342</td><td></td></tr><tr><td>Allowance for loan and lease losses:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Balance as of December 31, 2018</td><td>$ 5,144</td><td>$ 391</td><td>$ 5,535</td><td>$ 990</td><td>$ —</td><td>$ 58</td><td>$ 1,048</td><td>$ 637</td><td>$ —</td><td>$ 7,220</td><td></td></tr><tr><td>Charge-offs</td><td>(6,189)</td><td>(522)</td><td>(6,711)</td><td>(1,829)</td><td>—</td><td>(88)</td><td>(1,917)</td><td>(181)</td><td>—</td><td>(8,809)</td><td></td></tr><tr><td>Recoveries(2)</td><td>1,371</td><td>191</td><td>1,562</td><td>953</td><td>—</td><td>17</td><td>970</td><td>25</td><td>—</td><td>2,557</td><td></td></tr><tr><td>Net charge-offs</td><td>(4,818)</td><td>(331)</td><td>(5,149)</td><td>(876)</td><td>—</td><td>(71)</td><td>(947)</td><td>(156)</td><td>—</td><td>(6,252)</td><td></td></tr><tr><td>Provision for loan and lease losses</td><td>4,671</td><td>321</td><td>4,992</td><td>870</td><td>—</td><td>67</td><td>937</td><td>294</td><td>—</td><td>6,223</td><td></td></tr><tr><td>Allowance build (release) for loan and lease losses</td><td>(147)</td><td>(10)</td><td>(157)</td><td>(6)</td><td>—</td><td>(4)</td><td>(10)</td><td>138</td><td>—</td><td>(29)</td><td></td></tr><tr><td>Other changes(3)</td><td>—</td><td>17</td><td>17</td><td>—</td><td>—</td><td>—</td><td>—</td><td>—</td><td>—</td><td>17</td><td></td></tr><tr><td>Balance as of December 31, 2019</td><td>4,997</td><td>398</td><td>5,395</td><td>984</td><td>—</td><td>54</td><td>1,038</td><td>775</td><td>—</td><td>7,208</td><td></td></tr><tr><td>Reserve for unfunded lending commitments:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Balance as of December 31, 2018</td><td>—</td><td>—</td><td>—</td><td>—</td><td>—</td><td>4</td><td>4</td><td>118</td><td>—</td><td>122</td><td></td></tr><tr><td>Provision for losses on unfunded lending commitments</td><td>—</td><td>—</td><td>—</td><td>—</td><td>—</td><td>1</td><td>1</td><td>12</td><td>—</td><td>13</td><td></td></tr><tr><td>Balance as of December 31, 2019</td><td>—</td><td>—</td><td>—</td><td>—</td><td>—</td><td>5</td><td>5</td><td>130</td><td>—</td><td>135</td><td></td></tr><tr><td>Combined allowance and reserve as of December 31, 2019</td><td>$ 4,997</td><td>$ 398</td><td>$ 5,395</td><td>$ 984</td><td>$ —</td><td>$ 59</td><td>$ 1,043</td><td>$ 905</td><td>$ —</td><td>$ 7,343</td><td></td></tr></table>



Allowance coverage ratios are calculated based on the allowance for loan and lease losses for each specified portfolio segment divided by period-end loans held for investment within the specified loan category. Table 30 presents the allowance coverage ratios as of December 31, 2019 and 2018.

Table 30: Allowance Coverage Ratios

<table><tr><td rowspan="2"></td><td colspan="3">December 31, 2019</td><td colspan="3">December 31, 2018</td></tr><tr><td>Allowance for Loan and Lease Losses</td><td>Amount \( ^{(1)} \)</td><td>Allowance Coverage Ratio</td><td>Allowance for Loan and Lease Losses</td><td>Amount \( ^{(1)} \)</td><td>Allocation Coverage Ratio</td></tr><tr><td>(Dollars in millions)</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Credit Card</td><td>5,395</td><td>5,009</td><td>107.70%</td><td>5,535</td><td>4,668</td><td>118.56%</td></tr><tr><td>Consumer banking</td><td>1,038</td><td>4,627</td><td>22.42</td><td>1,048</td><td>4,360</td><td>24.04</td></tr><tr><td>Commercial banking</td><td>775</td><td>448</td><td>173.20</td><td>637</td><td>312</td><td>204.25</td></tr><tr><td>Total</td><td>7,208</td><td>265,809</td><td>2.71</td><td>7,220</td><td>245,899</td><td>2.94</td></tr></table>

(1) Represents period-end 30+ day delinquent loans for our credit card and consumer banking loan portfolios, nonperforming loans for our commercial banking loan portfolio and total loans held for investment for the total ratio.

Our allowance for loan and lease losses remains substantially flat at $7.2 billion as an allowance release in our domestic credit card loan portfolio largely due to the strong economy and stable underlying credit performance was offset by an allowance build due to credit deterioration in our commercial energy loan portfolio.

Our allowance coverage ratio decreased by 23 basis points to 2.71% as of December 31, 2019 from December 31, 2018 primarily driven by the strong economy and stable underlying credit performance in our domestic credit card loan portfolio and the impacts from partner loss sharing arrangements, offset by higher reserves in our commercial banking business.

## LIQUIDITY RISK PROFILE

We have established liquidity practices that are intended to ensure that we have sufficient asset-based liquidity to cover our funding requirements and maintain adequate reserves to withstand the potential impact of deposit attrition or diminished liquidity in the funding markets. In addition to our cash position, we maintain reserves in the form of investment securities and certain loans that are either readily-marketable or pledgeable.

Table 31 below presents the composition of our liquidity reserves as of December 31, 2019 and 2018.

Table 31: Liquidity Reserves

<table><tr><td>(Dollars in millions)</td><td>December 31, 2019</td><td>December 31, 2018</td></tr><tr><td>Cash and cash equivalents</td><td>$ 13,407</td><td>$ 13,186</td></tr><tr><td>Investment securities portfolio:</td><td></td><td></td></tr><tr><td>Investment securities available for sale, at fair value</td><td>79,213</td><td>46,150</td></tr><tr><td>Investment securities held to maturity, at fair value</td><td>—</td><td>36,619</td></tr><tr><td>Total investment securities portfolio</td><td>79,213</td><td>82,769</td></tr><tr><td>FHLB borrowing capacity secured by loans</td><td>10,835</td><td>10,003</td></tr><tr><td>Outstanding FHLB advances and letters of credit secured by loans</td><td>(7,210)</td><td>(9,726)</td></tr><tr><td>Investment securities encumbered for Public Funds and others</td><td>(5,688)</td><td>(6,631)</td></tr><tr><td>Total liquidity reserves</td><td>$ 90,557</td><td>$ 89,601</td></tr></table>

Our liquidity reserves increased by $956 million to $90.6 billion as of December 31, 2019 from December 31, 2018 primarily driven by a decrease in our FHLB advances outstanding. See “MD&A—Risk Management” for additional information on our management of liquidity risk.



## Liquidity Coverage Ratio

We are subject to the Liquidity Coverage Ratio Rule (“LCR Rule”) as implemented by the Federal Reserve and OCC. The LCR Rule requires us to calculate our LCR daily. It also requires the Company to publicly disclose, on a quarterly basis, its LCR, certain related quantitative liquidity metrics, and a qualitative discussion of its LCR. Our average LCR during the fourth quarter of 2019 exceeded the LCR Rule requirement of 100%. The calculation and the underlying components are based on our interpretations, expectations and assumptions of relevant regulations, as well as interpretations provided by our regulators, and are subject to change based on changes to future regulations and interpretations. Under the Tailoring Rules, we are subject to a reduced LCR requirement, which we do not expect will have a significant impact on the Company’s publicly disclosed LCR. See “Part I—Item 1. Business—Supervision and Regulation” for additional information.

## Borrowing Capacity

We maintain a shelf registration with the U.S. Securities and Exchange Commission (“SEC”) so that we may periodically offer and sell an indeterminate aggregate amount of senior or subordinated debt securities, preferred stock, depositary shares, common stock, purchase contracts, warrants and units. There is no limit under this shelf registration to the amount or number of such securities that we may offer and sell, subject to market conditions. In addition, we also maintain a shelf registration that allows us to periodically offer and sell up to $25 billion of securitized debt obligations from our credit card loan securitization trust and a shelf registration that allows us to periodically offer and sell up to $20 billion from our auto loan securitization trusts.

In addition to our issuance capacity under the shelf registration statements, we also have access to FHLB advances and the Federal Reserve Discount Window. The ability to borrow utilizing these sources is based on membership status and the amount is dependent upon the Banks’ ability to post collateral. As of December 31, 2019, we pledged both loans and securities to FHLB to secure a maximum borrowing capacity of $18.7 billion, of which $11.5 billion was still available to us to borrow. Our FHLB membership is supported by our investment in FHLB stock of $328 million and $415 million as of December 31, 2019 and 2018, respectively, which was determined in part based on our outstanding advances. As of December 31, 2019, we pledged loans to secure a borrowing capacity of $5.3 billion under the Federal Reserve Discount Window. Our membership with the Federal Reserve is supported by our investment in Federal Reserve stock, which totaled $1.3 billion as of both December 31, 2019 and 2018.

## Funding

Our primary source of funding comes from deposits, as they are a stable and relatively low cost source of funding. In addition to deposits, we raise funding through the issuance of senior and subordinated notes, securitized debt obligations, federal funds purchased, securities loaned or sold under agreements to repurchase, and FHLB advances secured by certain portions of our loan and securities portfolios. A key objective in our use of these markets is to maintain access to a diversified mix of wholesale funding sources. See “MD&A—Consolidated Balance Sheets Analysis—Funding Sources Composition” for additional information on our primary sources of funding.



## Deposits

Table 32 provides a comparison of average balances, interest expense and average deposit interest rates for the years ended December 31, 2019, 2018 and 2017.

Table 32: Deposits Composition and Average Deposits Interest Rates

<table><tr><td rowspan="2"></td><td colspan="10">Year Ended December 31,</td></tr><tr><td colspan="4">2019</td><td colspan="4">2018</td><td colspan="3">2017</td></tr><tr><td></td><td>Average Balance</td><td>Interest Expense</td><td>Average Deposits Interest Rate</td><td>Average Balance</td><td>Interest Expense</td><td>Average Deposits Interest Rate</td><td>Average Balance</td><td>Average Interest Expense</td><td>Average Deposits Interest Rate</td><td></td></tr><tr><td>(Dollars in millions)</td><td>$ 34,343</td><td>$ 289</td><td>0.84%</td><td>$ 38,843</td><td>$ 245</td><td>0.63%</td><td>$ 44,537</td><td>$ 227</td><td>0.51%</td><td></td></tr><tr><td>Interest-bearing checking accounts \( ^{(1)} \)</td><td>154,910</td><td>2,048</td><td>1.32</td><td>149,443</td><td>1,603</td><td>1.07</td><td>144,273</td><td>982</td><td>0.68</td><td></td></tr><tr><td>Saving deposits \( ^{(2)} \)</td><td>27,202</td><td>746</td><td>2.74</td><td>25,535</td><td>606</td><td>2.37</td><td>21,030</td><td>337</td><td>1.60</td><td></td></tr><tr><td>Time deposits less than $100,000</td><td>216,455</td><td>3,083</td><td>1.42</td><td>213,821</td><td>2,454</td><td>1.15</td><td>209,840</td><td>1,546</td><td>0.74</td><td></td></tr><tr><td>Total interest-bearing core deposits</td><td>15,154</td><td>337</td><td>2.22</td><td>7,672</td><td>143</td><td>1.87</td><td>3,661</td><td>54</td><td>1.50</td><td></td></tr><tr><td>Foreign deposits</td><td>—</td><td>—</td><td>—</td><td>267</td><td>1</td><td>0.41</td><td>448</td><td>2</td><td>0.38</td><td></td></tr><tr><td>Total interest-bearing deposits</td><td>$ 231,609</td><td>$ 3,420</td><td>1.48</td><td>$ 221,760</td><td>$ 2,598</td><td>1.17</td><td>$ 213,949</td><td>$ 1,602</td><td>0.75</td><td></td></tr></table>

(1) Includes negotiable order of withdrawal accounts.

(2) Includes money market deposit accounts.

The FDIC limits the acceptance of brokered deposits by well-capitalized insured depository institutions and, with a waiver from the FDIC, by adequately-capitalized institutions. COBNA and CONA were well-capitalized, as defined under the federal banking regulatory guidelines, as of December 31, 2019 and 2018, respectively. See “Part I—Item 1. Business—Supervision and Regulation” for additional information. We provide additional information on the composition of deposits in “MD&A—Consolidated Balance Sheets Analysis—Funding Sources Composition” and “Note 8—Deposits and Borrowings.”

Table 33 presents the contractual maturities of large-denomination domestic time deposits of $100,000 or more as of December 31, 2019 and 2018. Our funding and liquidity management activities factor into the expected maturities of these deposits.

Table 33: Maturities of Large-Denomination Domestic Time Deposits—$100,000 or More

<table><tr><td rowspan="3">(Dollars in millions)</td><td colspan="4">December 31,</td></tr><tr><td colspan="2">2019</td><td colspan="2">2018</td></tr><tr><td>Amount</td><td>% of Total</td><td>Amount</td><td>% of Total</td></tr><tr><td>Up to three months</td><td>$ 3,801</td><td>21.8%</td><td>$ 1,494</td><td>13.2%</td></tr><tr><td>&gt; 3 months to 6 months</td><td>3,953</td><td>22.6</td><td>3,034</td><td>26.7</td></tr><tr><td>&gt; 6 months to 12 months</td><td>6,139</td><td>35.2</td><td>4,328</td><td>38.1</td></tr><tr><td>&gt; 12 months</td><td>3,564</td><td>20.4</td><td>2,493</td><td>22.0</td></tr><tr><td>Total</td><td>$ 17,457</td><td>100.0%</td><td>$ 11,349</td><td>100.0%</td></tr></table>

## Short-Term Borrowings and Long-Term Debt

We access the capital markets to meet our funding needs through the issuance of senior and subordinated notes, securitized debt obligations, and federal funds purchased and securities loaned or sold under agreements to repurchase. In addition, we may utilize short-term and long-term FHLB advances secured by certain of our investment securities, multifamily real estate loans, and commercial real estate loans.

Our short-term borrowings include those borrowings with an original contractual maturity of one year or less and do not include the current portion of long-term debt. The short-term borrowings, which consist of short-term FHLB advances and federal funds purchased, securities loaned or sold under agreements to repurchase, decreased by $2.1 billion to $7.3 billion as of December 31, 2019 from December 31, 2018 driven by maturities of our short-term FHLB advances.



Our long-term debt, which primarily consists of securitized debt obligations, senior and subordinated notes, and long-term FHLB advances, decreased by $1.1 billion to $48.4 billion as of December 31, 2019 from December 31, 2018 driven by maturities exceeding issuances. We provide more information on our securitization activity in “Note 5—Variable Interest Entities and Securitizations.”

The following table summarizes issuances of securitized debt obligations, senior and subordinated notes, and FHLB advances and their respective maturities or redemptions for the years ended December 31, 2019, 2018 and 2017.

Table 34: Long-Term Funding

<table><tr><td rowspan="2"></td><td colspan="4">Issuances</td><td colspan="4">Maturities/Redemptions</td></tr><tr><td colspan="4">Year Ended December 31,</td><td colspan="4">Year Ended December 31,</td></tr><tr><td>(Dollars in millions)</td><td>2019</td><td>2018</td><td>2017</td><td>2019</td><td>2018</td><td>2017</td><td></td><td></td></tr><tr><td>Securitized debt obligations \( ^{(1)} \)</td><td>$ 6,673</td><td>$ 1,000</td><td>$ 8,474</td><td>$ 7,285</td><td>$ 2,673</td><td>$ 7,233</td><td></td><td></td></tr><tr><td>Senior and subordinated notes</td><td>4,161</td><td>5,250</td><td>10,300</td><td>5,344</td><td>5,055</td><td>2,804</td><td></td><td></td></tr><tr><td>FHLB advances</td><td>—</td><td>750</td><td>25,180</td><td>251</td><td>9,108</td><td>33,750</td><td></td><td></td></tr><tr><td>Total</td><td>$ 10,834</td><td>$ 7,000</td><td>$ 43,954</td><td>$ 12,880</td><td>$ 16,836</td><td>$ 43,787</td><td></td><td></td></tr></table>

(1) Includes $2.5 billion of securitized debt assumed in the Cabela’s acquisition for the year ended December 31, 2017.

## Credit Ratings

Our credit ratings impact our ability to access capital markets and our borrowing costs. Rating agencies base their ratings on numerous factors, including liquidity, capital adequacy, asset quality, quality of earnings and the probability of systemic support. Significant changes in these factors could result in different ratings.

Table 35 provides a summary of the credit ratings for the senior unsecured long-term debt of Capital One Financial Corporation, COBNA and CONA as of December 31, 2019 and 2018.

Table 35: Senior Unsecured Long-Term Debt Credit Ratings

<table><tr><td rowspan="2"></td><td colspan="3">December 31, 2019</td><td colspan="3">December 31, 2018</td></tr><tr><td>Capital One Financial Corporation</td><td>COBNA</td><td>CONA</td><td>Capital One Financial Corporation</td><td>COBNA</td><td>CONA</td></tr><tr><td>Moody&#x27;s</td><td>Baa1</td><td>Baa1</td><td>Baa1</td><td>Baa1</td><td>Baa2</td><td>Baa1</td></tr><tr><td>S&amp;P</td><td>BBB</td><td>BBB+</td><td>BBB+</td><td>BBB</td><td>BBB+</td><td>BBB+</td></tr><tr><td>Fitch</td><td>A-</td><td>A-</td><td>A-</td><td>A-</td><td>A-</td><td>A+</td></tr></table>

As of February 14, 2020, Moody’s Investors Service (“Moody’s”), S&P and Fitch Ratings (“Fitch”) have us on a stable outlook.

## Contractual Obligations

In the normal course of business, we enter into various contractual obligations that may require future cash payments that affect our short-term and long-term liquidity and capital resource needs. Our future cash outflows primarily relate to deposits, borrowings and operating leases. Table 36 summarizes, by remaining contractual maturity, our significant contractual cash obligations as of December 31, 2019. The actual timing and amounts of future cash payments may differ from the amounts presented below due to a number of factors, such as discretionary debt repurchases. Table 36 excludes short-term obligations such as trade payables, commitments to fund certain equity investments, obligations for pension and post-retirement benefit plans, and representation and warranty reserves, which are discussed in more detail in “Note 5—Variable Interest Entities and Securitizations,” “Note 14—Employee Benefit Plans” and “Note 18—Commitments, Contingencies, Guarantees and Others.”



Table 36: Contractual Obligations

<table><tr><td rowspan="2">(Dollars in millions)</td><td colspan="6">December 31, 2019</td></tr><tr><td>Up to 1 Year</td><td>&gt; 1 Years to 3 Years</td><td>&gt; 3 Years to 5 Years</td><td>&gt; 5 Years</td><td>Total</td><td></td></tr><tr><td>Interest-bearing time deposits(1)(2)</td><td>$ 28,186</td><td>$ 12,887</td><td>$ 3,775</td><td>$ 110</td><td>$ 44,958</td><td></td></tr><tr><td>Securitized debt obligations(2)</td><td>5,433</td><td>8,549</td><td>2,256</td><td>1,570</td><td>17,808</td><td></td></tr><tr><td>Other debt:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Federal funds purchased and securities loaned or sold under agreements to repurchase</td><td>314</td><td>—</td><td>—</td><td>—</td><td>314</td><td></td></tr><tr><td>Senior and subordinated notes</td><td>4,398</td><td>9,046</td><td>8,707</td><td>8,321</td><td>30,472</td><td></td></tr><tr><td>Other borrowings(3)</td><td>7,022</td><td>40</td><td>23</td><td>18</td><td>7,103</td><td></td></tr><tr><td>Total other debt(2)</td><td>11,734</td><td>9,086</td><td>8,730</td><td>8,339</td><td>37,889</td><td></td></tr><tr><td>Operating leases</td><td>310</td><td>535</td><td>437</td><td>782</td><td>2,064</td><td></td></tr><tr><td>Purchase obligations(4)</td><td>470</td><td>769</td><td>553</td><td>400</td><td>2,192</td><td></td></tr><tr><td>Total</td><td>$ 46,133</td><td>$ 31,826</td><td>$ 15,751</td><td>$ 11,201</td><td>$ 104,911</td><td></td></tr></table>

(1) Includes only those interest-bearing deposits which have a contractual maturity date.

(2) These amounts represent the carrying value of the obligations and do not include amounts related to contractual interest obligations. Total contractual interest obligations were approximately $4.1 billion as of December 31, 2019, and represent forecasted net interest payments based on interest rates as of December 31, 2019. These forecasts use the contractual maturity date of each liability and include the impact of hedge accounting where applicable.

(3) Other borrowings primarily consists of FHLB advances.

(4) Represents substantial agreements to purchase goods or services that are enforceable and legally binding and specify all significant terms. Purchase obligations are included through the termination date of the agreements even if the contract is renewable.

## MARKET RISK PROFILE

Market risk is the risk of economic loss in the value of our financial instruments due to changes in market factors. Our primary market risk exposures include interest rate risk, foreign exchange risk and commodity pricing risk. We are exposed to market risk primarily from the following operations and activities:

• Traditional banking activities of deposit gathering and lending;

- Asset/liability management activities including the management of investment securities, short-term and long-term borrowings and derivatives;

• Foreign operations in the U.K. and Canada within our Credit Card business; and

• Customer accommodation activities within our Commercial Banking business.

We have enterprise-wide risk management policies and limits, approved by our Board of Directors, which govern our market risk management activities. Our objective is to manage our exposure to market risk in accordance with these policies and limits based on prevailing market conditions and long-term expectations. We provide additional information below about our primary sources of market risk, our market risk management strategies and the measures that we use to evaluate these exposures.

## Interest Rate Risk

Interest rate risk represents exposure to financial instruments whose values vary with the level or volatility of interest rates. We are exposed to interest rate risk primarily from the differences in the timing between the maturities or re-pricing of assets and liabilities. We manage our interest rate risk primarily by entering into interest rate swaps and other derivative instruments, including caps, floors, options, futures and forward contracts.

We use various industry standard market risk measurement techniques and analyses to measure, assess and manage the impact of changes in interest rates on our net interest income and our economic value of equity and changes in foreign exchange rates on our non-dollar-denominated funding and non-dollar equity investments in foreign operations.



## Net Interest Income Sensitivity

Our net interest income sensitivity measure estimates the impact on our projected 12-month baseline interest rate-sensitive revenue resulting from movements in interest rates. Interest rate-sensitive revenue consists of net interest income and certain components of other non-interest income significantly impacted by movements in interest rates, including changes in the fair value of freestanding interest rate derivatives. In addition to our existing assets and liabilities, we incorporate expected future business growth assumptions, such as loan and deposit growth and pricing, and plans for projected changes in our funding mix in our baseline forecast. In measuring the sensitivity of interest rate movements on our projected interest rate-sensitive revenue, we assume a hypothetical instantaneous parallel shift in the level of interest rates detailed in Table 37 below. At the current level of interest rates, our interest rate sensitive revenue is expected to increase modestly in higher rate scenarios and decrease modestly in lower rate scenarios.

## Economic Value of Equity

Our economic value of equity sensitivity measure estimates the impact on the net present value of our assets and liabilities, including derivative exposures, resulting from movements in interest rates. Our economic value of equity sensitivity measure is calculated based on our existing assets and liabilities, including derivatives, and does not incorporate business growth assumptions or projected balance sheet changes. Key assumptions used in the calculation include projecting rate sensitive prepayments for mortgage securities, loans and other assets, term structure modeling of interest rates, discount spreads, and deposit volume and pricing assumptions. In measuring the sensitivity of interest rate movements on our economic value of equity, we assume a hypothetical instantaneous parallel shift in the level of interest rates detailed in Table 37 below. Our current economic value of equity sensitivity profile demonstrates that our economic value of equity generally decreases as interest rates decrease from the current levels.

Table 37 shows the estimated percentage impact on our projected baseline net interest income and economic value of equity calculated under the methodology described above as of December 31, 2019 and 2018. In instances where a declining interest rate scenario would result in a rate less than 0%, we assume a rate of 0% for that scenario.

Table 37: Interest Rate Sensitivity Analysis

<table><tr><td></td><td>December 31, 2019</td><td>December 31, 2018</td></tr><tr><td>Estimated impact on projected baseline net interest income:</td><td></td><td></td></tr><tr><td>+200 basis points</td><td>1.8%</td><td>(0.8)%</td></tr><tr><td>+100 basis points</td><td>1.3</td><td>(0.2)</td></tr><tr><td>+50 basis points</td><td>1.1</td><td>0.0</td></tr><tr><td>-50 basis points</td><td>(0.5)</td><td>(0.3)</td></tr><tr><td>-100 basis points</td><td>(1.7)</td><td>(1.0)</td></tr><tr><td>Estimated impact on economic value of equity:</td><td></td><td></td></tr><tr><td>+200 basis points</td><td>(3.6)</td><td>(7.1)</td></tr><tr><td>+100 basis points</td><td>0.5</td><td>(2.9)</td></tr><tr><td>+50 basis points</td><td>0.8</td><td>(1.2)</td></tr><tr><td>-50 basis points</td><td>(2.4)</td><td>0.2</td></tr><tr><td>-100 basis points</td><td>(6.6)</td><td>(0.8)</td></tr></table>

In addition to these industry standard measures, we also consider the potential impact of alternative interest rate scenarios, such as stressed rate shocks as well as steepening and flattening yield curve scenarios in our internal interest rate risk management decisions.

## Limitations of Market Risk Measures

The interest rate risk models that we use in deriving these measures incorporate contractual information, internally-developed assumptions and proprietary modeling methodologies, which project borrower and depositor behavior patterns in certain interest rate environments. Other market inputs, such as interest rates, market prices and interest rate volatility, are also critical components of our interest rate risk measures. We regularly evaluate, update and enhance these assumptions, models and analytical tools as we believe appropriate to reflect our best assessment of the market environment and the expected behavior patterns of our existing assets and liabilities.



There are inherent limitations in any methodology used to estimate the exposure to changes in market interest rates. The sensitivity analysis described above contemplates only certain movements in interest rates and is performed at a particular point in time based on the existing balance sheet and, in some cases, expected future business growth and funding mix assumptions. The strategic actions that management may take to manage our balance sheet may differ significantly from our projections, which could cause our actual earnings and economic value of equity sensitivities to differ substantially from the above sensitivity analysis.

For further information on our interest rate exposures, see “Note 9—Derivative Instruments and Hedging Activities.”

## Foreign Exchange Risk

Foreign exchange risk represents exposure to changes in the values of current holdings and future cash flows denominated in other currencies. We are exposed to foreign exchange risk primarily from the intercompany funding denominated in the pound sterling (“GBP”) and the Canadian dollar (“CAD”) that we provide to our businesses in the U.K. and Canada and net equity investments in those businesses. We are also exposed to foreign exchange risk due to changes in the dollar-denominated value of future earnings and cash flows from our foreign operations and from our Euro (“EUR”)-denominated borrowings.

Our non-dollar denominated intercompany funding and EUR-denominated borrowings expose our earnings to foreign exchange transaction risk. We manage these transaction risks by using forward foreign currency derivatives and cross-currency swaps to hedge our exposures. We measure our foreign exchange transaction risk exposures by applying a 1% U.S. dollar appreciation shock against the value of the non-dollar denominated intercompany funding and EUR-denominated borrowings and their related hedges, which shows the impact to our earnings from foreign exchange risk. Our intercompany funding outstanding was 761 million GBP and 756 million GBP as of December 31, 2019 and 2018, respectively, and 6.6 billion CAD and 6.5 billion CAD as of December 31, 2019 and 2018, respectively. Our EUR-denominated borrowings outstanding were 1.2 billion EUR as of December 31, 2019.

Our non-dollar equity investments in foreign operations expose our balance sheet to translation risk in AOCI and our capital ratios. We manage our AOCI exposure by entering into foreign currency derivatives designated as net investment hedges. We measure these exposures by applying a 30% U.S. dollar appreciation shock, which we believe approximates a significant adverse shock over a one-year time horizon, against the value of the net equity invested in our foreign operations related net investment hedges where applicable. Our gross equity exposures in our U.K. and Canadian operations were 1.6 billion GBP as of both December 31, 2019 and 2018, and 1.4 billion CAD and 1.2 billion CAD as of December 31, 2019 and 2018, respectively.

As a result of our derivative management activities, we believe our net exposure to foreign exchange risk is minimal.

## Risk related to Customer Accommodation Derivatives

We offer interest rate, commodity and foreign currency derivatives as an accommodation to our customers within our Commercial Banking business. We offset the majority of the market risk of these customer accommodation derivatives by entering into offsetting derivatives transactions with other counterparties. We use value-at-risk (“VaR”) as the primary method to measure the market risk in our customer accommodation derivative activities on a daily basis. VaR is a statistical risk measure used to estimate the potential loss from movements observed in the recent market environment. We employ an historical simulation approach using the most recent 500 business days and use a 99 percent confidence level and a holding period of one business day. As a result of offsetting our customer exposures with other counterparties, we believe that our net exposure to market risk in our customer accommodation derivatives is minimal. For further information on our risk related to customer accommodation derivatives, see “Note 9—Derivative Instruments and Hedging Activities.”

## London Interbank Offered Rate (“LIBOR”) Transition

On July 27, 2017, the U.K. Financial Conduct Authority, the regulator for the administration of LIBOR, announced that LIBOR would be transitioned as an interest rate benchmark and that it will no longer compel banks to contribute LIBOR data beyond December 31, 2021. It is unclear what rate or rates may develop as accepted alternatives to LIBOR, or what the effect of any such changes may have on the markets for LIBOR-based financial instruments. In the U.S., the Federal Reserve Board and the Federal Reserve Bank of New York established the Alternative Reference Rates Committee (“ARRC”), a group of private market participants and ex-officio members representing banking and financial sector regulators. ARRC has recommended the Secured Overnight Financing Rate (“SOFR”) as the preferred alternative rate for certain U.S. dollar derivative and cash instruments. We have exposures to LIBOR, including loans, derivative contracts, unsecured debt, securitizations, vendor agreements and other instruments with attributes that are either directly or indirectly dependent on LIBOR. To facilitate an orderly transition from LIBOR,



we have established a company-wide, cross-functional initiative to oversee and manage our transition away from LIBOR and other Interbank Offered Rates (“IBORs”) to alternative reference rates. We have made progress on our transition efforts as we:

• implemented a robust governance framework and transition planning;

• completed initial assessment of exposures in products, legal contracts, systems, models and processes;

• included LIBOR transition language (“fallback language”) for new legal contracts/agreements; and

• issued our first debt security with a SOFR-based floating rate component in January 2020.

We also continue to focus our transition efforts on:

• reviewing existing legal contracts/agreements and assessing fallback language impacts;

• monitoring of our LIBOR exposure;

• assessing internal operational readiness and risk management;

• implementing necessary updates to our infrastructure including systems, models, valuation tools and processes;

• engaging with our clients, industry working groups, and regulators; and

• monitoring developments associated with LIBOR alternatives and industry practices related to LIBOR-indexed instruments.

For a further discussion of the various risks we face in connection with the expected replacement of LIBOR on our operations, see “Part I—Item 1A. Risk Factors—Uncertainty regarding, and transition away from, LIBOR may adversely affect our business”.



## SUPPLEMENTAL TABLES

Table A—Loans Held for Investment Portfolio Composition

<table><tr><td rowspan="2">(Dollars in millions)</td><td colspan="5">December 31,</td></tr><tr><td>2019</td><td>2018</td><td>2017</td><td>2016</td><td>2015</td></tr><tr><td>Credit Card:</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Domestic credit card</td><td>$118,606</td><td>$107,350</td><td>$105,293</td><td>$ 97,120</td><td>$ 87,939</td></tr><tr><td>International card businesses</td><td>9,630</td><td>9,011</td><td>9,469</td><td>8,432</td><td>8,186</td></tr><tr><td>Total credit card</td><td>128,236</td><td>116,361</td><td>114,762</td><td>105,552</td><td>96,125</td></tr><tr><td>Consumer Banking:</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Auto</td><td>60,362</td><td>56,341</td><td>53,991</td><td>47,916</td><td>41,549</td></tr><tr><td>Home loan</td><td>—</td><td>—</td><td>17,633</td><td>21,584</td><td>25,227</td></tr><tr><td>Retail banking</td><td>2,703</td><td>2,864</td><td>3,454</td><td>3,554</td><td>3,596</td></tr><tr><td>Total consumer banking</td><td>63,065</td><td>59,205</td><td>75,078</td><td>73,054</td><td>70,372</td></tr><tr><td>Commercial Banking:</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Commercial and multifamily real estate</td><td>30,245</td><td>28,899</td><td>26,150</td><td>26,609</td><td>25,518</td></tr><tr><td>Commercial and industrial</td><td>44,263</td><td>41,091</td><td>38,025</td><td>39,824</td><td>37,135</td></tr><tr><td>Total commercial lending</td><td>74,508</td><td>69,990</td><td>64,175</td><td>66,433</td><td>62,653</td></tr><tr><td>Small-ticket commercial real estate</td><td>—</td><td>343</td><td>400</td><td>483</td><td>613</td></tr><tr><td>Total commercial banking</td><td>74,508</td><td>70,333</td><td>64,575</td><td>66,916</td><td>63,266</td></tr><tr><td>Other loans</td><td>—</td><td>—</td><td>58</td><td>64</td><td>88</td></tr><tr><td>Total loans</td><td>$265,809</td><td>$245,899</td><td>$254,473</td><td>$245,586</td><td>$229,851</td></tr></table>



Table B—Performing Delinquencies

<table><tr><td rowspan="2">(Dollars in millions)</td><td colspan="3">2019</td><td colspan="3">2018</td><td colspan="3">2017</td><td colspan="3">2016</td><td colspan="3">2015</td></tr><tr><td>Loans \( ^{(1)(2)} \)</td><td>Rate \( ^{(3)} \)</td><td>Loans \( ^{(1)(2)} \)</td><td>Rate \( ^{(3)} \(</td><td>Loans \) ^{(1)(2)} \(</td><td>Rate \) ^{(3)} \(</td><td>Loans \) ^{(1)(2)} \(</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Delinquent loans:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>30 - 59 days</td><td>$ 4,417</td><td>1.66%</td><td>$ 4,255</td><td>1.73%</td><td>$ 3,908</td><td>1.53%</td><td>$ 3,416</td><td>1.39%</td><td>$ 3,042</td><td>1.33%</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>60 - 89 days</td><td>2,513</td><td>0.94</td><td>2,406</td><td>0.98</td><td>2,086</td><td>0.82</td><td>1,833</td><td>0.75</td><td>1,636</td><td>0.71</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>90 - 119 days</td><td>975</td><td>0.37</td><td>866</td><td>0.35</td><td>862</td><td>0.34</td><td>771</td><td>0.31</td><td>603</td><td>0.26</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>120 - 149 days</td><td>813</td><td>0.31</td><td>736</td><td>0.30</td><td>734</td><td>0.29</td><td>628</td><td>0.26</td><td>493</td><td>0.21</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>150 or more days</td><td>619</td><td>0.23</td><td>632</td><td>0.26</td><td>637</td><td>0.25</td><td>537</td><td>0.22</td><td>409</td><td>0.18</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Total</td><td>$ 9,337</td><td>3.51%</td><td>$ 8,895</td><td>3.62%</td><td>$ 8,227</td><td>3.23%</td><td>$ 7,185</td><td>2.93%</td><td>$ 6,183</td><td>2.69%</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>By geographic area:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Domestic</td><td>$ 9,002</td><td>3.38%</td><td>$ 8,578</td><td>3.49%</td><td>$ 7,883</td><td>3.10%</td><td>$ 6,902</td><td>2.81%</td><td>$ 5,939</td><td>2.58%</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>International</td><td>335</td><td>0.13</td><td>317</td><td>0.13</td><td>344</td><td>0.13</td><td>283</td><td>0.12</td><td>244</td><td>0.11</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Total</td><td>$ 9,337</td><td>3.51%</td><td>$ 8,895</td><td>3.62%</td><td>$ 8,227</td><td>3.23%</td><td>$ 7,185</td><td>2.93%</td><td>$ 6,183</td><td>2.69%</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Total loans held for investment</td><td>$265,809</td><td></td><td>$245,899</td><td></td><td>$254,473</td><td></td><td>$245,586</td><td></td><td>$229,851</td><td></td><td></td><td></td><td></td><td></td><td></td></tr></table>

(1) Credit card loan balances are reported net of the finance charge and fee reserve, which totaled $462 million, $468 million, $491 million, $402 million and $262 million as of December 31, 2019, 2018, 2017, 2016 and 2015, respectively.

(2) Performing TDRs totaled $1.3 billion, $1.4 billion, $1.9 billion, $1.6 billion and $1.4 billion as of December 31, 2019, 2018, 2017, 2016 and 2015, respectively.

(3) Delinquency rates are calculated by dividing loans in each delinquency status category and geographic region as of the end of the period by the total loan portfolio.



Table C—Nonperforming Loans and Other Nonperforming Assets

<table><tr><td rowspan="2">(Dollars in millions)</td><td colspan="6">December 31,</td></tr><tr><td>2019</td><td>2018</td><td>2017</td><td>2016</td><td>2015</td><td></td></tr><tr><td>Nonperforming loans held for investment:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Credit Card:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>International card businesses</td><td>$ 25</td><td>$ 22</td><td>$ 24</td><td>$ 42</td><td>$ 53</td><td></td></tr><tr><td>Total credit card</td><td>25</td><td>22</td><td>24</td><td>42</td><td>53</td><td></td></tr><tr><td>Consumer Banking:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Auto</td><td>487</td><td>449</td><td>376</td><td>223</td><td>219</td><td></td></tr><tr><td>Home loan</td><td>—</td><td>—</td><td>176</td><td>273</td><td>311</td><td></td></tr><tr><td>Retail banking</td><td>23</td><td>30</td><td>35</td><td>31</td><td>28</td><td></td></tr><tr><td>Total consumer banking</td><td>510</td><td>479</td><td>587</td><td>527</td><td>558</td><td></td></tr><tr><td>Commercial Banking:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Commercial and multifamily real estate</td><td>38</td><td>83</td><td>38</td><td>30</td><td>7</td><td></td></tr><tr><td>Commercial and industrial</td><td>410</td><td>223</td><td>239</td><td>988</td><td>538</td><td></td></tr><tr><td>Total commercial lending</td><td>448</td><td>306</td><td>277</td><td>1,018</td><td>545</td><td></td></tr><tr><td>Small-ticket commercial real estate</td><td>—</td><td>6</td><td>7</td><td>4</td><td>5</td><td></td></tr><tr><td>Total commercial banking</td><td>448</td><td>312</td><td>284</td><td>1,022</td><td>550</td><td></td></tr><tr><td>Other loans</td><td>—</td><td>—</td><td>4</td><td>8</td><td>9</td><td></td></tr><tr><td>Total nonperforming loans held for investment</td><td>$ 983</td><td>$ 813</td><td>$ 899</td><td>$ 1,599</td><td>$ 1,170</td><td></td></tr><tr><td>Other nonperforming assets</td><td>63</td><td>59</td><td>153</td><td>280</td><td>324</td><td></td></tr><tr><td>Total nonperforming assets</td><td>$ 1,046</td><td>$ 872</td><td>$ 1,052</td><td>$ 1,879</td><td>$ 1,494</td><td></td></tr><tr><td>Total nonperforming loans(1)</td><td>0.37%</td><td>0.33%</td><td>0.35%</td><td>0.65%</td><td>0.51%</td><td></td></tr><tr><td>Total nonperforming assets(2)</td><td>0.39</td><td>0.35</td><td>0.41</td><td>0.76</td><td>0.65</td><td></td></tr></table>

(1) Nonperforming loan rate is calculated based on total nonperforming loans divided by period-end total loans held for investment.

(2) The denominator used in calculating the total nonperforming assets ratio consists of total loans held for investment and total other nonperforming assets.



Table D—Net Charge-Offs

<table><tr><td rowspan="2">(Dollars in millions)</td><td colspan="5">Year Ended December 31,</td></tr><tr><td>2019</td><td>2018</td><td>2017</td><td>2016</td><td>2015</td></tr><tr><td>Average loans held for investment</td><td>$247,450</td><td>$242,118</td><td>$245,565</td><td>$233,272</td><td>$210,745</td></tr><tr><td>Net charge-offs</td><td>6,252</td><td>6,112</td><td>6,562</td><td>5,062</td><td>3,695</td></tr><tr><td>Net charge-off rate</td><td>2.53%</td><td>2.52%</td><td>2.67%</td><td>2.17%</td><td>1.75%</td></tr></table>



Table E—Summary of Allowance for Loan and Lease Losses and Reserve for Unfunded Lending Commitments

<table><tr><td rowspan="2">(Dollars in millions)</td><td colspan="6">December 31,</td></tr><tr><td>2019</td><td>2018</td><td>2017</td><td>2016</td><td>2015</td><td></td></tr><tr><td>Allowance for loan and lease losses:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Balance at beginning of period</td><td>$7,220</td><td>$7,502</td><td>$6,503</td><td>$5,130</td><td>$4,383</td><td></td></tr><tr><td>Charge-offs:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Credit card</td><td>(6,711)</td><td>(6,657)</td><td>(6,321)</td><td>(5,019)</td><td>(4,028)</td><td></td></tr><tr><td>Consumer banking</td><td>(1,917)</td><td>(1,832)</td><td>(1,677)</td><td>(1,226)</td><td>(1,082)</td><td></td></tr><tr><td>Commercial banking</td><td>(181)</td><td>(119)</td><td>(481)</td><td>(307)</td><td>(76)</td><td></td></tr><tr><td>Other</td><td>—</td><td>(7)</td><td>(34)</td><td>(3)</td><td>(7)</td><td></td></tr><tr><td>Total charge-offs</td><td>(8,809)</td><td>(8,615)</td><td>(8,513)</td><td>(6,555)</td><td>(5,193)</td><td></td></tr><tr><td>Recoveries:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Credit card</td><td>1,562</td><td>1,588</td><td>1,267</td><td>1,066</td><td>1,110</td><td></td></tr><tr><td>Consumer banking</td><td>970</td><td>851</td><td>639</td><td>406</td><td>351</td><td></td></tr><tr><td>Commercial banking</td><td>25</td><td>63</td><td>16</td><td>15</td><td>29</td><td></td></tr><tr><td>Other</td><td>—</td><td>1</td><td>29</td><td>6</td><td>8</td><td></td></tr><tr><td>Total recoveries</td><td>2,557</td><td>2,503</td><td>1,951</td><td>1,493</td><td>1,498</td><td></td></tr><tr><td>Net charge-offs</td><td>(6,252)</td><td>(6,112)</td><td>(6,562)</td><td>(5,062)</td><td>(3,695)</td><td></td></tr><tr><td>Provision for credit losses</td><td>6,223</td><td>5,858</td><td>7,563</td><td>6,491</td><td>4,490</td><td></td></tr><tr><td>Allowance build (release) for loan and lease losses</td><td>(29)</td><td>(254)</td><td>1,001</td><td>1,429</td><td>795</td><td></td></tr><tr><td>Other changes</td><td>17</td><td>(28)</td><td>(2)</td><td>(56)</td><td>(48)</td><td></td></tr><tr><td>Balance at end of period</td><td>$7,208</td><td>$7,220</td><td>$7,502</td><td>$6,503</td><td>$5,130</td><td></td></tr><tr><td>Reserve for unfunded lending commitments:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Balance at beginning of period</td><td>$122</td><td>$124</td><td>$136</td><td>$168</td><td>$113</td><td></td></tr><tr><td>Provision (benefit) for losses on unfunded lending commitments</td><td>13</td><td>(2)</td><td>(12)</td><td>(32)</td><td>46</td><td></td></tr><tr><td>Other changes</td><td>—</td><td>—</td><td>—</td><td>—</td><td>9</td><td></td></tr><tr><td>Balance at end of period</td><td>135</td><td>122</td><td>124</td><td>136</td><td>168</td><td></td></tr><tr><td>Combined allowance and reserve at end of period</td><td>$7,343</td><td>$7,342</td><td>$7,626</td><td>$6,639</td><td>$5,298</td><td></td></tr><tr><td>Allowance for loan and lease losses as a percentage of loans held for investment</td><td>2.71%</td><td>2.94%</td><td>2.95%</td><td>2.65%</td><td>2.23%</td><td></td></tr><tr><td>Combined allowance and reserve by geographic distribution:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Domestic</td><td>$6,945</td><td>$6,951</td><td>$7,251</td><td>$6,262</td><td>$4,999</td><td></td></tr><tr><td>International</td><td>398</td><td>391</td><td>375</td><td>377</td><td>299</td><td></td></tr><tr><td>Total</td><td>$7,343</td><td>$7,342</td><td>$7,626</td><td>$6,639</td><td>$5,298</td><td></td></tr><tr><td>Combined allowance and reserve by portfolio segment:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Credit card</td><td>$5,395</td><td>$5,535</td><td>$5,648</td><td>$4,606</td><td>$3,654</td><td></td></tr><tr><td>Consumer banking</td><td>1,043</td><td>1,052</td><td>1,249</td><td>1,109</td><td>875</td><td></td></tr><tr><td>Commercial banking</td><td>905</td><td>755</td><td>728</td><td>922</td><td>765</td><td></td></tr><tr><td>Other</td><td>—</td><td>—</td><td>1</td><td>2</td><td>4</td><td></td></tr><tr><td>Total</td><td>$7,343</td><td>$7,342</td><td>$7,626</td><td>$6,639</td><td>$5,298</td><td></td></tr></table>



## Reconciliation of Non-GAAP Measures

The following non-GAAP measures consist of TCE, tangible assets and metrics computed using these amounts, which include tangible book value per common share, return on average tangible assets, return on average TCE and TCE ratio. We consider these metrics to be key financial performance measures that management uses in assessing capital adequacy and the level of returns generated. While these non-GAAP measures are widely used by investors, analysts and bank regulatory agencies to assess the capital position of financial services companies, they may not be comparable to similarly-titled measures reported by other companies. The following table presents reconciliations of these non-GAAP measures to the applicable amounts measured in accordance with GAAP.

Table F—Reconciliation of Non-GAAP Measures

<table><tr><td rowspan="2">(Dollars in millions, except as noted)</td><td colspan="5">December 31,</td></tr><tr><td>2019</td><td>2018</td><td>2017</td><td>2016</td><td>2015</td></tr><tr><td>Tangible Common Equity (Period-End)</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Stockholders&#x27; equity</td><td>$ 58,011</td><td>$ 51,668</td><td>$ 48,730</td><td>$ 47,514</td><td>$ 47,284</td></tr><tr><td>Goodwill and intangible assets(1)</td><td>(14,932)</td><td>(14,941)</td><td>(15,106)</td><td>(15,420)</td><td>(15,701)</td></tr><tr><td>Noncumulative perpetual preferred stock</td><td>(4,853)</td><td>(4,360)</td><td>(4,360)</td><td>(4,360)</td><td>(3,294)</td></tr><tr><td>Tangible common equity</td><td>$ 38,226</td><td>$ 32,367</td><td>$ 29,264</td><td>$ 27,734</td><td>$ 28,289</td></tr><tr><td>Tangible Common Equity (Average)</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Stockholders&#x27; equity</td><td>$ 55,690</td><td>$ 50,192</td><td>$ 49,530</td><td>$ 48,753</td><td>$ 47,713</td></tr><tr><td>Goodwill and intangible assets(1)</td><td>(14,927)</td><td>(15,017)</td><td>(15,308)</td><td>(15,550)</td><td>(15,273)</td></tr><tr><td>Noncumulative perpetual preferred stock</td><td>(4,729)</td><td>(4,360)</td><td>(4,360)</td><td>(3,591)</td><td>(2,641)</td></tr><tr><td>Tangible common equity</td><td>$ 36,034</td><td>$ 30,815</td><td>$ 29,862</td><td>$ 29,612</td><td>$ 29,799</td></tr><tr><td>Tangible Assets (Period-End)</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Total assets</td><td>$ 390,365</td><td>$ 372,538</td><td>$ 365,693</td><td>$ 357,033</td><td>$ 334,048</td></tr><tr><td>Goodwill and intangible assets(1)</td><td>(14,932)</td><td>(14,941)</td><td>(15,106)</td><td>(15,420)</td><td>(15,701)</td></tr><tr><td>Tangible assets</td><td>$ 375,433</td><td>$ 357,597</td><td>$ 350,587</td><td>$ 341,613</td><td>$ 318,347</td></tr><tr><td>Tangible Assets (Average)</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Total assets</td><td>$ 374,924</td><td>$ 363,036</td><td>$ 354,924</td><td>$ 339,974</td><td>$ 313,474</td></tr><tr><td>Goodwill and intangible assets(1)</td><td>(14,927)</td><td>(15,017)</td><td>(15,308)</td><td>(15,550)</td><td>(15,273)</td></tr><tr><td>Tangible assets</td><td>$ 359,997</td><td>$ 348,019</td><td>$ 339,616</td><td>$ 324,424</td><td>$ 298,201</td></tr><tr><td>Non-GAAP Ratio</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Tangible common equity(2)</td><td>10.2%</td><td>9.1%</td><td>8.3%</td><td>8.1%</td><td>8.9%</td></tr></table>

(1) Includes impact of related deferred taxes.

(2) Tangible common equity (“TCE”) ratio is a non-GAAP measure calculated based on TCE divided by tangible assets.



Table G—Selected Quarterly Financial Information

<table><tr><td rowspan="2">(Dollars in millions, except per share data and as noted) (unaudited)</td><td colspan="6">2019</td><td colspan="5">2018</td></tr><tr><td>Q4</td><td>Q3</td><td>Q2</td><td>Q1</td><td>Q4</td><td>Q3</td><td>Q2</td><td>Q1</td><td></td><td></td><td></td></tr><tr><td>Summarized results of operations:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Interest income</td><td>$ 7,270</td><td>$ 7,075</td><td>$ 7,076</td><td>$ 7,092</td><td>$ 7,048</td><td>$ 6,895</td><td>$ 6,596</td><td>$ 6,637</td><td></td><td></td><td></td></tr><tr><td>Interest expense</td><td>1,204</td><td>1,338</td><td>1,330</td><td>1,301</td><td>1,228</td><td>1,109</td><td>1,045</td><td>919</td><td></td><td></td><td></td></tr><tr><td>Net interest income</td><td>6,066</td><td>5,737</td><td>5,746</td><td>5,791</td><td>5,820</td><td>5,786</td><td>5,551</td><td>5,718</td><td></td><td></td><td></td></tr><tr><td>Provision for credit losses</td><td>1,818</td><td>1,383</td><td>1,342</td><td>1,693</td><td>1,638</td><td>1,268</td><td>1,276</td><td>1,674</td><td></td><td></td><td></td></tr><tr><td>Net interest income after provision for credit losses</td><td>4,248</td><td>4,354</td><td>4,404</td><td>4,098</td><td>4,182</td><td>4,518</td><td>4,275</td><td>4,044</td><td></td><td></td><td></td></tr><tr><td>Non-interest income</td><td>1,361</td><td>1,222</td><td>1,378</td><td>1,292</td><td>1,193</td><td>1,176</td><td>1,641</td><td>1,191</td><td></td><td></td><td></td></tr><tr><td>Non-interest expense</td><td>4,161</td><td>3,872</td><td>3,779</td><td>3,671</td><td>4,132</td><td>3,773</td><td>3,424</td><td>3,573</td><td></td><td></td><td></td></tr><tr><td>Income from continuing operations before income taxes</td><td>1,448</td><td>1,704</td><td>2,003</td><td>1,719</td><td>1,243</td><td>1,921</td><td>2,492</td><td>1,662</td><td></td><td></td><td></td></tr><tr><td>Income tax provision (benefit)</td><td>270</td><td>375</td><td>387</td><td>309</td><td>(21)</td><td>420</td><td>575</td><td>319</td><td></td><td></td><td></td></tr><tr><td>Income from continuing operations, net of tax</td><td>1,178</td><td>1,329</td><td>1,616</td><td>1,410</td><td>1,264</td><td>1,501</td><td>1,917</td><td>1,343</td><td></td><td></td><td></td></tr><tr><td>Income (loss) from discontinued operations, net of tax</td><td>(2)</td><td>4</td><td>9</td><td>2</td><td>(3)</td><td>1</td><td>(11)</td><td>3</td><td></td><td></td><td></td></tr><tr><td>Net income</td><td>1,176</td><td>1,333</td><td>1,625</td><td>1,412</td><td>1,261</td><td>1,502</td><td>1,906</td><td>1,346</td><td></td><td></td><td></td></tr><tr><td>Dividends and undistributed earnings allocated to participating securities</td><td>(7)</td><td>(10)</td><td>(12)</td><td>(12)</td><td>(9)</td><td>(9)</td><td>(12)</td><td>(10)</td><td></td><td></td><td></td></tr><tr><td>Preferred stock dividends</td><td>(97)</td><td>(53)</td><td>(80)</td><td>(52)</td><td>(80)</td><td>(53)</td><td>(80)</td><td>(52)</td><td></td><td></td><td></td></tr><tr><td>Issuance cost for redeemed preferred stock</td><td>(31)</td><td>—</td><td>—</td><td>—</td><td>—</td><td>—</td><td>—</td><td>—</td><td></td><td></td><td></td></tr><tr><td>Net income available to common stockholders</td><td>$ 1,041</td><td>$ 1,270</td><td>$ 1,533</td><td>$ 1,348</td><td>$ 1,172</td><td>$ 1,440</td><td>$ 1,814</td><td>$ 1,284</td><td></td><td></td><td></td></tr><tr><td>Common share statistics:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Basic earnings per common share: \( ^{(1)} \)</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Net income from continuing operations</td><td>$ 2.26</td><td>$ 2.70</td><td>$ 3.24</td><td>$ 2.87</td><td>$ 2.50</td><td>$ 3.01</td><td>$ 3.76</td><td>$ 2.63</td><td></td><td></td><td></td></tr><tr><td>Income (loss) from discontinued operations</td><td>—</td><td>0.01</td><td>0.02</td><td>—</td><td>(0.01)</td><td>—</td><td>(0.02)</td><td>0.01</td><td></td><td></td><td></td></tr><tr><td>Net income per basic common share</td><td>$ 2.26</td><td>$ 2.71</td><td>$ 3.26</td><td>$ 2.87</td><td>$ 2.49</td><td>$ 3.01</td><td>$ 3.74</td><td>$ 2.64</td><td></td><td></td><td></td></tr><tr><td>Diluted earnings per common share: \( ^{(1)} \)</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Net income from continuing operations</td><td>$ 2.25</td><td>$ 2.68</td><td>$ 3.22</td><td>$ 2.86</td><td>$ 2.49</td><td>$ 2.99</td><td>$ 3.73</td><td>$ 2.61</td><td></td><td></td><td></td></tr><tr><td>Income (loss) from discontinued operations</td><td>—</td><td>0.01</td><td>0.02</td><td>—</td><td>(0.01)</td><td>—</td><td>(0.02)</td><td>0.01</td><td></td><td></td><td></td></tr><tr><td>Net income per diluted common share</td><td>$ 2.25</td><td>$ 2.69</td><td>$ 3.24</td><td>$ 2.86</td><td>$ 2.48</td><td>$ 2.99</td><td>$ 3.71</td><td>$ 2.62</td><td></td><td></td><td></td></tr><tr><td>Weighted-average common shares outstanding (in millions):</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Basic common shares</td><td>460.9</td><td>469.5</td><td>470.8</td><td>469.4</td><td>470.0</td><td>477.8</td><td>485.1</td><td>486.9</td><td></td><td></td><td></td></tr><tr><td>Diluted common shares</td><td>463.4</td><td>471.8</td><td>473.0</td><td>471.6</td><td>472.7</td><td>480.9</td><td>488.3</td><td>490.8</td><td></td><td></td><td></td></tr><tr><td>Balance sheet (average balances):</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Loans held for investment</td><td>$258,870</td><td>$246,147</td><td>$242,653</td><td>$241,959</td><td>$241,371</td><td>$236,766</td><td>$240,758</td><td>$249,726</td><td></td><td></td><td></td></tr><tr><td>Interest-earning assets</td><td>349,150</td><td>340,949</td><td>338,026</td><td>337,793</td><td>334,714</td><td>330,272</td><td>333,495</td><td>330,183</td><td></td><td></td><td></td></tr><tr><td>Total assets</td><td>383,162</td><td>374,905</td><td>371,095</td><td>370,394</td><td>365,243</td><td>360,937</td><td>363,929</td><td>362,049</td><td></td><td></td><td></td></tr><tr><td>Interest-bearing deposits</td><td>236,250</td><td>232,063</td><td>230,452</td><td>227,572</td><td>222,827</td><td>221,431</td><td>223,079</td><td>219,670</td><td></td><td></td><td></td></tr><tr><td>Total deposits</td><td>260,040</td><td>255,082</td><td>253,634</td><td>251,410</td><td>247,663</td><td>246,720</td><td>248,790</td><td>245,270</td><td></td><td></td><td></td></tr><tr><td>Borrowings</td><td>51,442</td><td>49,413</td><td>49,982</td><td>53,055</td><td>53,994</td><td>51,684</td><td>52,333</td><td>54,588</td><td></td><td></td><td></td></tr><tr><td>Common equity</td><td>52,641</td><td>52,566</td><td>50,209</td><td>48,359</td><td>46,753</td><td>46,407</td><td>45,466</td><td>44,670</td><td></td><td></td><td></td></tr><tr><td>Total stockholders&#x27; equity</td><td>58,148</td><td>57,245</td><td>54,570</td><td>52,720</td><td>51,114</td><td>50,768</td><td>49,827</td><td>49,031</td><td></td><td></td><td></td></tr></table>



2019 Stock Repurchase Program: On June 27, 2019, we announced that our Board of Directors authorized the repurchase of up to $2.2 billion of shares of our common stock from the third quarter of 2019 through the end of the second quarter of 2020.

Annual Report: References to our “2019 Form 10-K” or “2019 Annual Report” are to our Annual Report on Form 10-K for the fiscal year ended December 31, 2019.

Banks: Refers to COBNA and CONA.

Basel Committee: The Basel Committee on Banking Supervision.

Basel III Advanced Approaches: The Basel III Advanced Approaches is mandatory for those institutions with consolidated total assets of $250 billion or more or consolidated total on-balance sheet foreign exposure of $10 billion or more. The Basel III Capital Rule modified the Advanced Approaches version of Basel II to create the Basel III Advanced Approaches.

Basel III Capital Rule: The Federal Banking Agencies issued a rule in July 2013 implementing the Basel III capital framework developed by the Basel Committee as well as certain Dodd-Frank Act and other capital provisions.

Basel III Standardized Approach: The Basel III Capital Rule modified Basel I to create the Basel III Standardized Approach, which requires for Basel III Advanced Approaches banking organizations that have yet to exit parallel run to use the Basel III Standardized Approach to calculate regulatory capital, including capital ratios, subject to transition provisions.

Cabela’s acquisition: On September 25, 2017, we completed the acquisition from Synovus Bank of credit card assets and the related liabilities of World’s Foremost Bank, a wholly-owned subsidiary of Cabela’s Incorporated.

Capital One or the Company: Capital One Financial Corporation and its subsidiaries.

Carrying value (with respect to loans): The amount at which a loan is recorded on the consolidated balance sheets. For loans recorded at amortized cost, carrying value is the unpaid principal balance net of unamortized deferred loan origination fees and costs, and unamortized purchase premium or discount. For loans that are or have been on nonaccrual status, the carrying value is also reduced by any net charge-offs that have been recorded and the amount of interest payments applied as a reduction of principal under the cost recovery method. For credit card loans, the carrying value also includes interest that has been billed to the customer, net of any related reserves. Loans held for sale are recorded at either fair value (if we elect the fair value option) or at the lower of cost or fair value. For PCI loans, carrying value represents the present value of all expected cash flows including interest that has not yet been accrued, discounted at the effective interest rate, including any valuation allowance for impaired loans.

CECL: In June 2016, the Financial Accounting Standards Board (“FASB”) issued Accounting Standards Update (“ASU”) No. 2016-13, Financial Instruments—Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments. This ASU requires an impairment model (known as the current expected credit loss (“CECL”) model) that is based on expected rather than incurred losses, with an anticipated result of more timely loss recognition. This guidance is effective for us on January 1, 2020.

COBNA: Capital One Bank (USA), National Association, one of our fully owned subsidiaries, which offers credit and debit card products, other lending products and deposit products.

Common equity Tier 1 capital: Calculated as the sum of common equity, related surplus and retained earnings, and accumulated other comprehensive income net of applicable phase-ins, less goodwill and intangibles net of associated deferred tax liabilities and applicable phase-ins, less other deductions, as defined by regulators.

Company: Capital One Financial Corporation and its subsidiaries.

CONA: Capital One, National Association, one of our fully owned subsidiaries, which offers a broad spectrum of banking products and financial services to consumers, small businesses and commercial clients.

Credit risk: The risk of loss from an obligor’s failure to meet the terms of any contract or otherwise fail to perform as agreed.

Cybersecurity Incident: The unauthorized access by an outside individual who obtained certain types of personal information relating to people who had applied for our credit card products and to our credit card customers that we announced on July 29, 2019.

Derivative: A contract or agreement whose value is derived from changes in interest rates, foreign exchange rates, prices of securities or commodities, credit worthiness for credit default swaps or financial or commodity indices.



Discontinued operations: The operating results of a component of an entity, as defined by Accounting Standards Codification (“ASC”) 205, that are removed from continuing operations when that component has been disposed of or it is management’s intention to sell the component.

Dodd-Frank Wall Street Reform and Consumer Protection Act (“Dodd-Frank Act”): Regulatory reform legislation signed into law on July 21, 2010. This law broadly affects the financial services industry and contains numerous provisions aimed at strengthening the sound operation of the financial services sector.

Exchange Act: The Securities Exchange Act of 1934, as amended.

eXtensible Business Reporting Language (“XBRL”): A language for the electronic communication of business and financial data.

Federal Banking Agencies: The Federal Reserve, Office of the Comptroller of the Currency and Federal Deposit Insurance Corporation.

Federal Reserve: The Board of Governors of the Federal Reserve System.

FICO score: A measure of consumer credit risk provided by credit bureaus, typically produced from statistical modeling software created by FICO (formerly known as “Fair Isaac Corporation”) utilizing data collected by the credit bureaus.

Foreign currency derivative contracts: An agreement to exchange contractual amounts of one currency for another currency at one or more future dates.

Foreign exchange contracts: Contracts that provide for the future receipt or delivery of foreign currency at previously agreed-upon terms.

GSE or Agency: A government-sponsored enterprise or agency is a financial services corporation created by the United States Congress. Examples of U.S. government agencies include Federal National Mortgage Association (“Fannie Mae”), Federal Home Loan Mortgage Corporation (“Freddie Mac”), Government National Mortgage Association (“Ginnie Mae”) and the Federal Home Loan Banks (“FHLB”).

Impaired loans: A loan is considered impaired when, based on current information and events, it is probable that we will not be able to collect all amounts due from the borrower in accordance with the original contractual terms of the loan.

Interest rate sensitivity: The exposure to interest rate movements.

Interest rate swaps: Contracts in which a series of interest rate flows in a single currency are exchanged over a prescribed period. Interest rate swaps are the most common type of derivative contract that we use in our asset/liability management activities.

Investment grade: Represents Moody’s long-term rating of Baa3 or better; and/or a Standard & Poor’s or DBRS long-term rating of BBB- or better; or if unrated, an equivalent rating using our internal risk ratings. Instruments that fall below these levels are considered to be non-investment grade.

Investor entities: Entities that invest in community development entities (“CDE”) that provide debt financing to businesses and non-profit entities in low-income and rural communities.

LCR Rule: In September 2014, the Federal Banking Agencies issued final rules implementing the Basel III Liquidity Coverage Ratio in the United States. The LCR is calculated by dividing the amount of an institution’s high quality, unencumbered liquid assets by its estimated net cash outflow, as defined and calculated in accordance with the LCR Rule.

Leverage ratio: Tier 1 capital divided by average assets after certain adjustments, as defined by the regulators.

Liquidity risk: The risk that the Company will not be able to meet its future financial obligations as they come due, or invest in future asset growth because of an inability to obtain funds at a reasonable price within a reasonable time period.

Loan-to-value (“LTV”) ratio: The relationship, expressed as a percentage, between the principal amount of a loan and the appraised value of the collateral securing the loan.

Managed presentation: A non-GAAP presentation of financial results that includes reclassifications to present revenue on a fully taxable-equivalent basis. Management uses this non-GAAP financial measure at the segment level, because it believes this provides information to enable investors to understand the underlying operational performance and trends of the particular business segment and facilitates a comparison of the business segment with the performance of competitors.



Market risk: The risk that an institution’s earnings or the economic value of equity could be adversely impacted by changes in interest rates, foreign exchange rates or other market factors.

Master netting agreement: An agreement between two counterparties that have multiple contracts with each other that provides for the net settlement of all contracts through a single payment in the event of default or termination of any one contract.

Mortgage-backed security (“MBS”): An asset-backed security whose cash flows are backed by the principal and interest payments of a set of mortgage loans.

Mortgage servicing rights (“MSRs”): The right to service a mortgage loan when the underlying loan is sold or securitized. Servicing includes collections for principal, interest and escrow payments from borrowers and accounting for and remitting principal and interest payments to investors.

Net charge-off rate: represents (annualized) net charge-offs divided by average loans held for investment for the period.

Net interest margin: represents (annualized) net interest income divided by average interest-earning assets for the period.

Nonperforming loans: Generally include loans that have been placed on nonaccrual status. We also do not report loans classified as held for sale as nonperforming.

Option-ARM loans: The option-ARM real estate loan product is an adjustable-rate mortgage (“ARM”) loan that initially provides the borrower with the monthly option to make a fully-amortizing, interest-only or minimum fixed payment. After the initial payment option period, usually five years, the recalculated minimum payment represents a fully-amortizing principal and interest payment that would effectively repay the loan by the end of its contractual term.

Other-than-temporary impairment (“OTTI”): An impairment charge taken on a security whose fair value has fallen below the carrying value on the balance sheet and whose value is not expected to recover through the holding period of the security.

Public Funds deposits: Deposits that are derived from a variety of political subdivisions such as school districts and municipalities.

Purchased credit-impaired (“PCI”) loans: Loans acquired in a business combination that were recorded at fair value at acquisition and subsequently accounted for based on cash flows expected to be collected in accordance with ASC 310-30, Loans and Debt Securities Acquired with Deteriorated Credit Quality.

Purchase volume: Consists of purchase transactions, net of returns, for the period, and excludes cash advance and balance transfer transactions.

Rating agency: An independent agency that assesses the credit quality and likelihood of default of an issue or issuer and assigns a rating to that issue or issuer.

Recorded investment: The amount of the investment in a loan which includes any direct write-down of the investment.

Repurchase agreement: An instrument used to raise short-term funds whereby securities are sold with an agreement for the seller to buy back the securities at a later date.

Restructuring charges: Charges associated with the realignment of resources supporting various businesses, primarily consisting of severance and related benefits pursuant to our ongoing benefit programs and impairment of certain assets related to business locations and activities being exited.

Risk-weighted assets: On- and off-balance sheet assets that are assigned to one of several broad risk categories and weighted by factors representing their risk and potential for default.

Securitized debt obligations: A type of asset-backed security and structured credit product constructed from a portfolio of fixed-income assets.

Subprime: For purposes of lending in our Credit Card business, we generally consider FICO scores of 660 or below, or other equivalent risk scores, to be subprime. For purposes of auto lending in our Consumer Banking business, we generally consider FICO scores of 620 or below to be subprime.

Tailoring Rules: In October 2019, the Federal Banking Agencies released final rules that provide for tailored application of certain capital, liquidity, and stress testing requirements across different categories of banking institutions. As a bank holding company with total consolidated assets of at least $250 billion that does not exceed any of the applicable risk-based thresholds, we are a Category III institution under the Tailoring Rules.



Tangible common equity: A non-GAAP financial measure. Common equity less goodwill and intangible assets adjusted for deferred tax liabilities associated with non-tax deductible intangible assets and tax deductible goodwill.

Tax Act: The Act to provide for reconciliation pursuant to titles II and V of the concurrent resolution on the budget for fiscal year 2018 enacted on December 22, 2017.

Troubled debt restructuring (“TDR”): A TDR is deemed to occur when the contractual terms of a loan agreement are modified by granting a concession to a borrower that is experiencing financial difficulty.

Unfunded commitments: Legally binding agreements to provide a defined level of financing until a specified future date.

U.K. PPI Reserve: U.K. payment protection insurance customer refund reserve.

U.S. GAAP: Accounting principles generally accepted in the United States of America. Accounting rules and conventions defining acceptable practices in preparing financial statements in the U.S.

Variable interest entity (“VIE”): An entity that (i) lacks enough equity investment at risk to permit the entity to finance its activities without additional financial support from other parties; (ii) has equity owners that lack the right to make significant decisions affecting the entity’s operations; and/or (iii) has equity owners that do not have an obligation to absorb or the right to receive the entity’s losses or return.

Walmart acquisition: On October 11, 2019, we completed the acquisition of the existing portfolio of Walmart’s cobrand and private label credit card receivables.



AWS: Amazon Web Services, Inc.
AML: Anti-money laundering
AOCl: Accumulated other comprehensive income
ARM: Adjustable rate mortgage
ARRC: Alternative Reference Rates Committee
ASU: Accounting Standards Update
ASC: Accounting Standards Codification
BHC: Bank holding company
bps: Basis points
CAD: Canadian dollar
CAP: Compliance assurance process
CCAR: Comprehensive Capital Analysis and Review
CCP: Central Counterparty Clearinghouse, or Central Clearinghouse
CCPA: California Consumer Privacy Act of 2018
CDE: Community development entities
CECL: Current expected credit loss
CFPB: Consumer Financial Protection Bureau
CFTC: Commodity Futures Trading Commission
CIBC Act: Change in Bank Control Act
CMBS: Commercial mortgage-backed securities
CME: Chicago Mercantile Exchange
COEP: Capital One (Europe) plc
COF: Capital One Financial Corporation
COSO: Committee of Sponsoring Organizations of the Treadway Commission
CRA: Community Reinvestment Act
CVA: Credit valuation adjustment
DCF: Discounted cash flow
DCM: Designated contract market
DDOS: Distributed denial of service
DIF: Deposit insurance fund
DRP: Dividend Reinvestment and Stock Purchase Plan
DRR: Designated reserve ratio
DVA: Debit valuation adjustment
EGRRCPA: Economic Growth, Regulatory Relief, and Consumer Protection Act
EU: European Union
EUR: Euro
Fannie Mae: Federal National Mortgage Association
FASB: Financial Accounting Standards Board
FCA: U.K. Financial Conduct Authority
FCAC: Financial Consumer Agency of Canada
FCM: Futures commission merchant
FDIC: Federal Deposit Insurance Corporation



FDICIA: The Federal Deposit Insurance Corporation Improvement Act of 1991

FFIEC: Federal Financial Institutions Examination Council

FHC: Financial holding company

FHLB: Federal Home Loan Banks

FIS: Fidelity Information Services

FinCEN: Financial Crimes Enforcement Network

FIRREA: Financial Institutions Reform, Recovery and Enforcement Act

Fitch: Fitch Ratings

FOS: Financial Ombudsman Service

Freddie Mac: Federal Home Loan Mortgage Corporation

FSOC: Financial Stability Oversight Council

FVC: Fair Value Committee

GAAP: Generally accepted accounting principles in the U.S.

GBP: Great British pound

GDPR: General Data Protection Regulation

Ginnie Mae: Government National Mortgage Association

G-SIBs: Global systemically important banks

GSE or Agency: Government-sponsored enterprise

IBOR: Interbank Offered Rate

IRM: Independent Risk Management

IRS: Internal Revenue Service

LCH: LCH Group

LCR: Liquidity coverage ratio

LIBOR: London Interbank Offered Rate

MDL: Multi-district litigation

Moody's: Moody's Investors Service

MSRs: Mortgage servicing rights

NSFR: Net stable funding ratio

NYSE: New York Stock Exchange

OCC: Office of the Comptroller of the Currency

OCI: Other comprehensive income

OTC: Over-the-counter

OTTI: Other-than-temporary impairment

PCA: Prompt corrective action

PCAOB: Public Company Accounting Oversight Board (United States)

PCI: Purchased credit-impaired

PCCR: Purchased credit card relationship

PIPEDA: Personal Information Protection and Electronic Documents Act

PPI: Payment protection insurance

PSU: Performance share unit

RMBS: Residential mortgage-backed securities

RSU: Restricted stock unit

S&P: Standard & Poor's

SEC: U.S. Securities and Exchange Commission



SEF: Swap execution facility

SOFR: Secured Overnight Financing Rate

TCE: Tangible common equity

TDR: Troubled debt restructuring

TILA: Truth in Lending Act

TSYS: Total Systems Services, Inc.

U.K.: United Kingdom

U.S.: United States of America

VAC: Valuations Advisory Committee



## Item 7A. Quantitative and Qualitative Disclosures about Market Risk

For a discussion of the quantitative and qualitative disclosures about market risk, see “MD&A—Market Risk Profile.”

Item 8. Financial Statements and Supplementary Data
Page
Consolidated Financial Statements ..... 114
Consolidated Statements of Income ..... 115
Consolidated Statements of Comprehensive Income ..... 116
Consolidated Balance Sheets ..... 117
Consolidated Statements of Changes in Stockholders' Equity ..... 118
Consolidated Statements of Cash Flows ..... 119
Notes to Consolidated Financial Statements ..... 121
Note 1—Summary of Significant Accounting Policies ..... 121
Note 2—Investment Securities ..... 135
Note 3—Loans ..... 140
Note 4—Allowance for Loan and Lease Losses and Reserve for Unfunded Lending Commitments ..... 149
Note 5—Variable Interest Entities and Securitizations ..... 152
Note 6—Goodwill and Intangible Assets ..... 156
Note 7—Premises, Equipment and Leases ..... 159
Note 8—Deposits and Borrowings ..... 161
Note 9—Derivative Instruments and Hedging Activities ..... 163
Note 10—Stockholders' Equity ..... 171
Note 11—Regulatory and Capital Adequacy ..... 175
Note 12—Earnings Per Common Share ..... 177
Note 13—Stock-Based Compensation Plans ..... 178
Note 14—Employee Benefit Plans ..... 180
Note 15—Income Taxes ..... 182
Note 16—Fair Value Measurement ..... 186
Note 17—Business Segments and Revenue from Contracts with Customers ..... 195
Note 18—Commitments, Contingencies, Guarantees and Others ..... 199
Note 19—Capital One Financial Corporation (Parent Company Only) ..... 203
Note 20—Related Party Transactions ..... 205
Note 21—Business Developments ..... 206



# MANAGEMENT'S REPORT ON INTERNAL CONTROL OVER FINANCIAL REPORTING

The management of Capital One Financial Corporation (the “Company” or “Capital One”) is responsible for establishing and maintaining adequate internal control over financial reporting and for the assessment of the effectiveness of internal control over financial reporting. Internal control over financial reporting is a process designed by, or under the supervision of, the Company’s principal executive and principal financial officers, or persons performing similar functions, and effected by the Company’s Board of Directors, management and other personnel, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external reporting purposes in accordance with U.S. generally accepted accounting principles.

Capital One’s internal control over financial reporting includes those policies and procedures that (i) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the Company’s assets; (ii) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that the Company’s receipts and expenditures are being made only in accordance with authorizations of the Company’s management and directors; and (iii) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use or disposition of the Company’s assets that could have a material effect on its financial statements.

Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate.

Management conducted an assessment of the effectiveness of the Company’s internal control over financial reporting as of December 31, 2019, based on the framework in “2013 Internal Control—Integrated Framework” issued by the Committee of Sponsoring Organizations of the Treadway Commission (“COSO”), commonly referred to as the “2013 Framework.”

Based on this assessment, management concluded that, as of December 31, 2019, the Company’s internal control over financial reporting was effective based on the criteria established by COSO in the 2013 Framework. Additionally, based upon management’s assessment, the Company determined that there were no material weaknesses in its internal control over financial reporting as of December 31, 2019.

The effectiveness of the Company’s internal control over financial reporting as of December 31, 2019, has been audited by Ernst & Young LLP, an independent registered public accounting firm, as stated in their accompanying report, which expresses an unqualified opinion on the effectiveness of the Company’s internal control over financial reporting as of December 31, 2019.

/s/ RICHARD D. FAIRBANK

Richard D. Fairbank

Chair, Chief Executive Officer and President

/s/ R. SCOTT BLACKLEY

R. Scott Blackley

Chief Financial Officer

February 20, 2020



# REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM

To the Shareholders and the Board of Directors of Capital One Financial Corporation:

## Opinion on Internal Control over Financial Reporting

We have audited Capital One Financial Corporation’s internal control over financial reporting as of December 31, 2019, based on criteria established in Internal Control- Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission (2013 framework) (the COSO criteria). In our opinion, Capital One Financial Corporation (the “Company”) maintained, in all material respects, effective internal control over financial reporting as of December 31, 2019, based on the COSO criteria.

We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (PCAOB), the consolidated balance sheets of Capital One Financial Corporation as of December 31, 2019 and 2018, the related consolidated statements of income, comprehensive income, changes in stockholders' equity and cash flows for each of the three years in the period ended December 31, 2019, and the related notes, and our report dated February 20, 2020 expressed an unqualified opinion thereon.

## Basis for Opinion

The Company’s management is responsible for maintaining effective internal control over financial reporting and for its assessment of the effectiveness of internal control over financial reporting included in the accompanying Management’s Report on Internal Control Over Financial Reporting. Our responsibility is to express an opinion on the Company’s internal control over financial reporting based on our audit. We are a public accounting firm registered with the PCAOB and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB.

We conducted our audit in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether effective internal control over financial reporting was maintained in all material respects.

Our audit included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, testing and evaluating the design and operating effectiveness of internal control based on the assessed risk, and performing such other procedures as we considered necessary in the circumstances. We believe that our audit provides a reasonable basis for our opinion.

## Definition and Limitations of Internal Control Over Financial Reporting

A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company’s internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the financial statements.

Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate.



# REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM

To the Shareholders and the Board of Directors of Capital One Financial Corporation:

## Opinion on the Financial Statements

We have audited the accompanying consolidated balance sheets of Capital One Financial Corporation (the “Company”) as of December 31, 2019 and 2018, the related consolidated statements of income, comprehensive income, changes in stockholders’ equity and cash flows for each of the three years in the period ended December 31, 2019, and the related notes (collectively referred to as the “consolidated financial statements”). In our opinion, the consolidated financial statements present fairly, in all material respects, the financial position of the Company at December 31, 2019 and 2018, and the results of its operations and its cash flows for each of the three years in the period ended December 31, 2019, in conformity with U.S. generally accepted accounting principles.

We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (PCAOB), the Company's internal control over financial reporting as of December 31, 2019, based on criteria established in Internal Control-Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission (2013 framework) and our report dated February 20, 2020 expressed an unqualified opinion thereon.

## Basis for Opinion

These financial statements are the responsibility of the Company’s management. Our responsibility is to express an opinion on the Company’s financial statements based on our audits. We are a public accounting firm registered with the PCAOB and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB.

We conducted our audits in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement, whether due to error or fraud. Our audits included performing procedures to assess the risks of material misstatement of the financial statements, whether due to error or fraud, and performing procedures that respond to those risks. Such procedures included examining, on a test basis, evidence regarding the amounts and disclosures in the financial statements. Our audits also included evaluating the accounting principles used and significant estimates made by management, as well as evaluating the overall presentation of the financial statements. We believe that our audits provide a reasonable basis for our opinion.

## Critical Audit Matters

The critical audit matters communicated below are matters arising from the current period audit of the financial statements that were communicated or required to be communicated to the audit committee and that: (1) relate to accounts or disclosures that are material to the financial statements and (2) involved our especially challenging, subjective or complex judgments. The communication of critical audit matters does not alter in any way our opinion on the consolidated financial statements, taken as a whole, and we are not, by communicating the critical audit matters below, providing separate opinions on the critical audit matters or on the accounts or disclosures to which they relate.



## Allowance for loan and lease losses - Credit Card and Consumer Banking

At December 31, 2019, the Company’s allowance for loan and lease losses (ALLL or allowance) for the credit card and consumer banking portfolios was $5.4 billion and $1.0 billion, respectively. As more fully described in Note 1 and Note 4 of the consolidated financial statements, the ALLL represents management’s best estimate of incurred loan and lease losses in the held for investment (HFI) loan portfolios as of the balance sheet date and is comprised of two elements. The first is ‘quantitative’ and involves the use of complex econometric statistical loss forecasting models tailored to each portfolio based on, among other things, historical loss and recovery experience, recent trends in delinquencies and charge-offs, underwriting and collection management policies, seasonality, the value of collateral underlying secured loans, and general economic conditions. The second is ‘qualitative’ and involves factors that represent management’s judgment of the imprecision and risks inherent in the processes not lending themselves to empirical derivation.

Auditing the allowance for the credit card and consumer banking portfolios was especially challenging and highly judgmental due to the significant complexity of the loss forecasting models used in the quantitative element and the significant judgment required in establishing the qualitative element. The qualitative element requires management to make significant judgments regarding the imprecision and risk inherent in the process and assumptions used in establishing the allowance, including modeling assumption and adjustment risks, probable internal and external events, and uncertainty in the macroeconomic environment and how that impacts losses.

We obtained an understanding, evaluated the design and tested the operating effectiveness of the internal controls over the ALLL process, including, among others, controls over the development, operation, and monitoring of loss forecasting models and management review controls over key assumptions and qualitative judgments used in reviewing the final credit card and consumer banking allowance results. Our tests of controls included observation of certain of management’s quarterly ALLL governance meetings, at which key management judgments, qualitative adjustments, and final ALLL results are subjected to critical challenge by management groups independent of the ALLL calculation.

We involved EY specialists in testing management’s credit card and consumer banking econometric statistical loss forecasting models including evaluating model methodology, model performance and testing key modeling assumptions as well as model governance controls. We compared actual loss history with prior forecasts at a disaggregated loan portfolio level to evaluate the reasonableness of management’s consumer forecasts (e.g., look-back analysis).

We performed quarterly sensitivity analysis on the ALLL, charge-off and delinquency rates, and coverage ratios used within each segment of the credit card and consumer banking allowance. Our audit response also included specific substantive tests of management’s process to measure credit card and consumer banking qualitative factors. We compared calculations to external consumer market benchmarks and industry peer data and compared qualitative factors to prior periods and prior economic cycles. We also evaluated if the credit card and consumer banking allowance qualitative factors were applied based on a comprehensive framework and that all available information was considered, well-documented, and consistently applied.



## Goodwill Impairment Assessment

At December 31, 2019, the Company’s goodwill was $14.7 billion recorded across four reporting units. As discussed in Note 1 and Note 6 of the consolidated financial statements, goodwill is tested for impairment at least annually at the reporting unit level by comparing the fair value of the reporting unit to its carrying value. Management uses a discounted cash flow analysis (DCF) to calculate the fair value of its reporting units.

Auditing of the annual goodwill impairment test was especially challenging, complex, and highly judgmental due to the significant estimation required in determining the fair value of the reporting units. The fair value estimate is sensitive to significant assumptions including prospective financial information (PFI) and market discount rates. These PFI assumptions require management to make judgments about future loan and deposit growth, revenue and expenses, credit losses, and capital rates. Management utilizes a financial forecasting process to estimate the PFI and an estimation process to determine the appropriate discount rates.

Our audit procedures related to the goodwill impairment assessment included, among others, testing the design and operating effectiveness of controls over the Company’s PFI forecasting process and management’s impairment assessment process, including controls over the estimation of discount rates.

To test the appropriateness of management’s assessment process, we assessed the goodwill impairment methodology and involved EY valuation specialists to assist in the testing of the significant assumptions, including testing the Company’s estimate of discount rates, and evaluating the reasonableness of total fair value through comparison to the Company’s market capitalization and analysis of the resulting premium to applicable market transactions. We evaluated certain of management’s assumptions with historical performance (e.g., trend analysis), current industry and economic trends, changes in the Company’s strategies, and the customer base or product mix. We also evaluated the consistency of the PFI by comparing the projections to other analyses used within the organization and inquiries performed of senior management regarding strategic plans within each reporting unit. We compared prior year forecasts to current year actual performance. We performed sensitivity analyses related to the significant assumptions to evaluate the change in the fair value of the reporting units resulting from changes in the assumptions. We also recalculated the reconciliation of the fair value of all reporting units to the market capitalization of the Company and then assessed the resulting premium.

/s/ Ernst & Young LLP

We have served as the Company’s auditor since 1994.

Tysons, Virginia
February 20, 2020



## CAPITAL ONE FINANCIAL CORPORATION
CONSOLIDATED STATEMENTS OF INCOME

<table><tr><td rowspan="2">(Dollars in millions, except per share-related data)</td><td colspan="3">Year Ended December 31,</td></tr><tr><td>2019</td><td>2018</td><td>2017</td></tr><tr><td>Interest income:</td><td></td><td></td><td></td></tr><tr><td>Loans, including loans held for sale</td><td>$ 25,862</td><td>$ 24,728</td><td>$ 23,388</td></tr><tr><td>Investment securities</td><td>2,411</td><td>2,211</td><td>1,711</td></tr><tr><td>Other</td><td>240</td><td>237</td><td>123</td></tr><tr><td>Total interest income</td><td>28,513</td><td>27,176</td><td>25,222</td></tr><tr><td>Interest expense:</td><td></td><td></td><td></td></tr><tr><td>Deposits</td><td>3,420</td><td>2,598</td><td>1,602</td></tr><tr><td>Securitized debt obligations</td><td>523</td><td>496</td><td>327</td></tr><tr><td>Senior and subordinated notes</td><td>1,159</td><td>1,125</td><td>731</td></tr><tr><td>Other borrowings</td><td>71</td><td>82</td><td>102</td></tr><tr><td>Total interest expense</td><td>5,173</td><td>4,301</td><td>2,762</td></tr><tr><td>Net interest income</td><td>23,340</td><td>22,875</td><td>22,460</td></tr><tr><td>Provision for credit losses</td><td>6,236</td><td>5,856</td><td>7,551</td></tr><tr><td>Net interest income after provision for credit losses</td><td>17,104</td><td>17,019</td><td>14,909</td></tr><tr><td>Non-interest income:</td><td></td><td></td><td></td></tr><tr><td>Interchange fees, net</td><td>3,179</td><td>2,823</td><td>2,573</td></tr><tr><td>Service charges and other customer-related fees</td><td>1,330</td><td>1,585</td><td>1,597</td></tr><tr><td>Net securities gains (losses)</td><td>26</td><td>(209)</td><td>65</td></tr><tr><td>Other</td><td>718</td><td>1,002</td><td>542</td></tr><tr><td>Total non-interest income</td><td>5,253</td><td>5,201</td><td>4,777</td></tr><tr><td>Non-interest expense:</td><td></td><td></td><td></td></tr><tr><td>Salaries and associate benefits</td><td>6,388</td><td>5,727</td><td>5,899</td></tr><tr><td>Occupancy and equipment</td><td>2,098</td><td>2,118</td><td>1,939</td></tr><tr><td>Marketing</td><td>2,274</td><td>2,174</td><td>1,670</td></tr><tr><td>Professional services</td><td>1,237</td><td>1,145</td><td>1,097</td></tr><tr><td>Communications and data processing</td><td>1,290</td><td>1,260</td><td>1,177</td></tr><tr><td>Amortization of intangibles</td><td>112</td><td>174</td><td>245</td></tr><tr><td>Other</td><td>2,084</td><td>2,304</td><td>2,167</td></tr><tr><td>Total non-interest expense</td><td>15,483</td><td>14,902</td><td>14,194</td></tr><tr><td>Income from continuing operations before income taxes</td><td>6,874</td><td>7,318</td><td>5,492</td></tr><tr><td>Income tax provision</td><td>1,341</td><td>1,293</td><td>3,375</td></tr><tr><td>Income from continuing operations, net of tax</td><td>5,533</td><td>6,025</td><td>2,117</td></tr><tr><td>Income (loss) from discontinued operations, net of tax</td><td>13</td><td>(10)</td><td>(135)</td></tr><tr><td>Net income</td><td>5,546</td><td>6,015</td><td>1,982</td></tr><tr><td>Dividends and undistributed earnings allocated to participating securities</td><td>(41)</td><td>(40)</td><td>(13)</td></tr><tr><td>Preferred stock dividends</td><td>(282)</td><td>(265)</td><td>(265)</td></tr><tr><td>Issuance cost for redeemed preferred stock</td><td>(31)</td><td>0</td><td>0</td></tr><tr><td>Net income available to common stockholders</td><td>$ 5,192</td><td>$ 5,710</td><td>$ 1,704</td></tr><tr><td>Basic earnings per common share:</td><td></td><td></td><td></td></tr><tr><td>Net income from continuing operations</td><td>$ 11.07</td><td>$ 11.92</td><td>$ 3.80</td></tr><tr><td>Income (loss) from discontinued operations</td><td>0.03</td><td>(0.02)</td><td>(0.28)</td></tr><tr><td>Net income per basic common share</td><td>$ 11.10</td><td>$ 11.90</td><td>$ 3.52</td></tr><tr><td>Diluted earnings per common share:</td><td></td><td></td><td></td></tr><tr><td>Net income from continuing operations</td><td>$ 11.02</td><td>$ 11.84</td><td>$ 3.76</td></tr><tr><td>Income (loss) from discontinued operations</td><td>0.03</td><td>(0.02)</td><td>(0.27)</td></tr><tr><td>Net income per diluted common share</td><td>$ 11.05</td><td>$ 11.82</td><td>$ 3.49</td></tr></table>



## CAPITAL ONE FINANCIAL CORPORATION
CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME

<table><tr><td rowspan="2">(Dollars in millions)</td><td colspan="4">Year Ended December 31,</td></tr><tr><td>2019</td><td>2018</td><td>2017</td><td></td></tr><tr><td>Net income</td><td>$ 5,546</td><td>$ 6,015</td><td>$ 1,982</td><td></td></tr><tr><td>Other comprehensive income (loss), net of tax:</td><td></td><td></td><td></td><td></td></tr><tr><td>Net unrealized gains (losses) on securities available for sale</td><td>650</td><td>(459)</td><td>21</td><td></td></tr><tr><td>Net changes in securities held to maturity</td><td>26</td><td>447</td><td>97</td><td></td></tr><tr><td>Net unrealized gains (losses) on hedging relationships</td><td>772</td><td>(74)</td><td>(203)</td><td></td></tr><tr><td>Foreign currency translation adjustments</td><td>70</td><td>(39)</td><td>84</td><td></td></tr><tr><td>Other</td><td>13</td><td>(11)</td><td>24</td><td></td></tr><tr><td>Other comprehensive income (loss), net of tax</td><td>1,531</td><td>(136)</td><td>23</td><td></td></tr><tr><td>Comprehensive income</td><td>$ 7,077</td><td>$ 5,879</td><td>$ 2,005</td><td></td></tr></table>



## CAPITAL ONE FINANCIAL CORPORATION
CONSOLIDATED BALANCE SHEETS

<table><tr><td>(Dollars in millions, except per share-related data)</td><td>December 31, 2019</td><td>December 31, 2018</td></tr><tr><td>Assets:</td><td></td><td></td></tr><tr><td>Cash and cash equivalents:</td><td></td><td></td></tr><tr><td>Cash and due from banks</td><td>$ 4,129</td><td>$ 4,768</td></tr><tr><td>Interest-bearing deposits and other short-term investments</td><td>9,278</td><td>8,418</td></tr><tr><td>Total cash and cash equivalents</td><td>13,407</td><td>13,186</td></tr><tr><td>Restricted cash for securitization investors</td><td>342</td><td>303</td></tr><tr><td>Investment securities:</td><td></td><td></td></tr><tr><td>Securities available for sale</td><td>79,213</td><td>46,150</td></tr><tr><td>Securities held to maturity</td><td>0</td><td>36,771</td></tr><tr><td>Total investment securities</td><td>79,213</td><td>82,921</td></tr><tr><td>Loans held for investment:</td><td></td><td></td></tr><tr><td>Unsecuritized loans held for investment</td><td>231,992</td><td>211,702</td></tr><tr><td>Loans held in consolidated trusts</td><td>33,817</td><td>34,197</td></tr><tr><td>Total loans held for investment</td><td>265,809</td><td>245,899</td></tr><tr><td>Allowance for loan and lease losses</td><td>(7,208)</td><td>(7,220)</td></tr><tr><td>Net loans held for investment</td><td>258,601</td><td>238,679</td></tr><tr><td>Loans held for sale ($251 million carried at fair value at December 31, 2019)</td><td>400</td><td>1,192</td></tr><tr><td>Premises and equipment, net</td><td>4,378</td><td>4,191</td></tr><tr><td>Interest receivable</td><td>1,758</td><td>1,614</td></tr><tr><td>Goodwill</td><td>14,653</td><td>14,544</td></tr><tr><td>Other assets</td><td>17,613</td><td>15,908</td></tr><tr><td>Total assets</td><td>$ 390,365</td><td>$ 372,538</td></tr><tr><td>Liabilities:</td><td></td><td></td></tr><tr><td>Interest payable</td><td>$ 439</td><td>$ 458</td></tr><tr><td>Deposits:</td><td></td><td></td></tr><tr><td>Non-interest-bearing deposits</td><td>23,488</td><td>23,483</td></tr><tr><td>Interest-bearing deposits</td><td>239,209</td><td>226,281</td></tr><tr><td>Total deposits</td><td>262,697</td><td>249,764</td></tr><tr><td>Securitized debt obligations</td><td>17,808</td><td>18,307</td></tr><tr><td>Other debt:</td><td></td><td></td></tr><tr><td>Federal funds purchased and securities loaned or sold under agreements to repurchase</td><td>314</td><td>352</td></tr><tr><td>Senior and subordinated notes</td><td>30,472</td><td>30,826</td></tr><tr><td>Other borrowings</td><td>7,103</td><td>9,420</td></tr><tr><td>Total other debt</td><td>37,889</td><td>40,598</td></tr><tr><td>Other liabilities</td><td>13,521</td><td>11,743</td></tr><tr><td>Total liabilities</td><td>332,354</td><td>320,870</td></tr><tr><td>Commitments, contingencies and guarantees (see Note 18)</td><td></td><td></td></tr><tr><td>Stockholders&#x27; equity:</td><td></td><td></td></tr><tr><td>Preferred stock (par value $0.01 per share; 50,000,000 shares authorized; 4,975,000 and 4,475,000 shares issued and outstanding as of December 31, 2019 and 2018, respectively)</td><td>0</td><td>0</td></tr><tr><td>Common stock (par value $0.01 per share; 1,000,000,000 shares authorized; 672,969,391 and 667,969,069 shares issued as of December 31, 2019 and 2018, respectively, 456,562,399 and 467,717,306 shares outstanding as of December 31, 2019 and 2018, respectively)</td><td>7</td><td>7</td></tr><tr><td>Additional paid-in capital, net</td><td>32,980</td><td>32,040</td></tr><tr><td>Retained earnings</td><td>40,340</td><td>35,875</td></tr><tr><td>Accumulated other comprehensive income (loss)</td><td>1,156</td><td>(1,263)</td></tr><tr><td>Treasury stock, at cost (par value $0.01 per share; 216,406,992 and 200,251,763 shares as of December 31, 2019 and 2018, respectively)</td><td>(16,472)</td><td>(14,991)</td></tr><tr><td>Total stockholders&#x27; equity</td><td>58,011</td><td>51,668</td></tr><tr><td>Total liabilities and stockholders&#x27; equity</td><td>$ 390,365</td><td>$ 372,538</td></tr></table>



## CAPITAL ONE FINANCIAL CORPORATION
CONSOLIDATED STATEMENTS OF CHANGES IN STOCKHOLDERS' EQUITY

<table><tr><td rowspan="2">(Dollars in millions)</td><td colspan="2">Preferred Stock</td><td colspan="2">Common Stock</td><td rowspan="2">Additional Paid-In Capital</td><td rowspan="2">Retained Earnings</td><td rowspan="2">Accumulated Other Comprehensive Income (Loss)</td><td rowspan="2">Treasury Stock</td><td rowspan="2">Total Stockholders&#x27; Equity</td></tr><tr><td>Shares</td><td>Amount</td><td>Shares</td><td>Amount</td></tr><tr><td>Balance as of December 31, 2016</td><td>4,475,000</td><td>$ 0</td><td>653,736,607</td><td>$ 7</td><td>$ 31,157</td><td>$ 29,766</td><td>$ (949)</td><td>$ (12,467)</td><td>$ 47,514</td></tr><tr><td>Comprehensive income</td><td></td><td></td><td></td><td></td><td></td><td>1,982</td><td>23</td><td></td><td>2,005</td></tr><tr><td>Dividends—common stock(1)</td><td></td><td></td><td>42,613</td><td>0</td><td>3</td><td>(783)</td><td></td><td></td><td>(780)</td></tr><tr><td>Dividends—preferred stock</td><td></td><td></td><td></td><td></td><td></td><td>(265)</td><td></td><td></td><td>(265)</td></tr><tr><td>Purchases of treasury stock</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td>(240)</td><td>(240)</td></tr><tr><td>Issuances of common stock and restricted stock, net of forfeitures</td><td></td><td></td><td>4,057,555</td><td>0</td><td>164</td><td></td><td></td><td></td><td>164</td></tr><tr><td>Exercises of stock options and warrants</td><td></td><td></td><td>3,888,152</td><td>0</td><td>124</td><td></td><td></td><td></td><td>124</td></tr><tr><td>Compensation expense for restricted stock awards, restricted stock units and stock options</td><td></td><td></td><td></td><td></td><td>208</td><td></td><td></td><td></td><td>208</td></tr><tr><td>Balance as of December 31, 2017</td><td>4,475,000</td><td>$ 0</td><td>661,724,927</td><td>$ 7</td><td>$ 31,656</td><td>$ 30,700</td><td>$ (926)</td><td>$ (12,707)</td><td>$ 48,730</td></tr><tr><td>Cumulative effects from adoption of new accounting standards</td><td></td><td></td><td></td><td></td><td></td><td>201</td><td>(201)</td><td></td><td>0</td></tr><tr><td>Comprehensive income (loss)</td><td></td><td></td><td></td><td></td><td></td><td>6,015</td><td>(136)</td><td></td><td>5,879</td></tr><tr><td>Dividends—common stock(1)</td><td></td><td></td><td>35,813</td><td>0</td><td>3</td><td>(776)</td><td></td><td></td><td>(773)</td></tr><tr><td>Dividends—preferred stock</td><td></td><td></td><td></td><td></td><td></td><td>(265)</td><td></td><td></td><td>(265)</td></tr><tr><td>Purchases of treasury stock</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td>(2,284)</td><td>(2,284)</td></tr><tr><td>Issuances of common stock and restricted stock, net of forfeitures</td><td></td><td></td><td>4,183,783</td><td>0</td><td>175</td><td></td><td></td><td></td><td>175</td></tr><tr><td>Exercises of stock options and warrants</td><td></td><td></td><td>2,024,546</td><td>0</td><td>38</td><td></td><td></td><td></td><td>38</td></tr><tr><td>Compensation expense for restricted stock awards, restricted stock units and stock options</td><td></td><td></td><td></td><td></td><td>168</td><td></td><td></td><td></td><td>168</td></tr><tr><td>Balance as of December 31, 2018</td><td>4,475,000</td><td>$ 0</td><td>667,969,069</td><td>$ 7</td><td>$ 32,040</td><td>$ 35,875</td><td>$ (1,263)</td><td>$ (14,991)</td><td>$ 51,668</td></tr><tr><td>Cumulative effects from adoption of new lease standard</td><td></td><td></td><td></td><td></td><td></td><td>(11)</td><td></td><td></td><td>(11)</td></tr><tr><td>Comprehensive income</td><td></td><td></td><td></td><td></td><td></td><td>5,546</td><td>1,531</td><td></td><td>7,077</td></tr><tr><td>Effects from transfer of securities held to maturity to available for sale</td><td></td><td></td><td></td><td></td><td></td><td></td><td>888</td><td></td><td>888</td></tr><tr><td>Dividends—common stock(1)</td><td></td><td></td><td>49,963</td><td>0</td><td>4</td><td>(757)</td><td></td><td></td><td>(753)</td></tr><tr><td>Dividends—preferred stock</td><td></td><td></td><td></td><td></td><td></td><td>(282)</td><td></td><td></td><td>(282)</td></tr><tr><td>Purchases of treasury stock</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td>(1,481)</td><td>(1,481)</td></tr><tr><td>Issuances of common stock and restricted stock, net of forfeitures</td><td></td><td></td><td>4,678,940</td><td>0</td><td>199</td><td></td><td></td><td></td><td>199</td></tr><tr><td>Exercises of stock options</td><td></td><td></td><td>271,419</td><td>0</td><td>17</td><td></td><td></td><td></td><td>17</td></tr><tr><td>Issuances of preferred stock</td><td>1,500,000</td><td>0</td><td></td><td></td><td>1,462</td><td></td><td></td><td></td><td>1,462</td></tr><tr><td>Redemptions of preferred stock</td><td>(1,000,000)</td><td>0</td><td></td><td></td><td>(969)</td><td>(31)</td><td></td><td></td><td>(1,000)</td></tr><tr><td>Compensation expense for restricted stock units and stock options</td><td></td><td></td><td></td><td></td><td>227</td><td></td><td></td><td></td><td>227</td></tr><tr><td>Balance as of December 31, 2019</td><td>4,975,000</td><td>$ 0</td><td>672,969,391</td><td>$ 7</td><td>$ 32,980</td><td>$ 40,340</td><td>$ 1,156</td><td>$ (16,472)</td><td>$ 58,011</td></tr></table>

(1) We declared dividend per share on our common stock of $0.40 in each quarter of 2019, 2018 and 2017.



## CAPITAL ONE FINANCIAL CORPORATION
CONSOLIDATED STATEMENTS OF CASH FLOWS

<table><tr><td rowspan="2">(Dollars in millions)</td><td colspan="4">Year Ended December 31,</td></tr><tr><td>2019</td><td>2018</td><td>2017</td><td></td></tr><tr><td>Operating activities:</td><td></td><td></td><td></td><td></td></tr><tr><td>Income from continuing operations, net of tax</td><td>$ 5,533</td><td>$ 6,025</td><td>$ 2,117</td><td></td></tr><tr><td>Income (loss) from discontinued operations, net of tax</td><td>13</td><td>(10)</td><td>(135)</td><td></td></tr><tr><td>Net income</td><td>5,546</td><td>6,015</td><td>1,982</td><td></td></tr><tr><td>Adjustments to reconcile net income to net cash from operating activities:</td><td></td><td></td><td></td><td></td></tr><tr><td>Provision for credit losses</td><td>6,236</td><td>5,856</td><td>7,551</td><td></td></tr><tr><td>Depreciation and amortization, net</td><td>3,339</td><td>2,396</td><td>2,440</td><td></td></tr><tr><td>Deferred tax provision (benefit)</td><td>(296)</td><td>714</td><td>1,434</td><td></td></tr><tr><td>Net securities losses (gains)</td><td>(26)</td><td>209</td><td>(65)</td><td></td></tr><tr><td>Gain on sales of loans</td><td>(50)</td><td>(548)</td><td>(72)</td><td></td></tr><tr><td>Stock-based compensation expense</td><td>239</td><td>170</td><td>244</td><td></td></tr><tr><td>Other</td><td>0</td><td>(125)</td><td>(8)</td><td></td></tr><tr><td>Loans held for sale:</td><td></td><td></td><td></td><td></td></tr><tr><td>Originations and purchases</td><td>(9,798)</td><td>(9,039)</td><td>(8,929)</td><td></td></tr><tr><td>Proceeds from sales and paydowns</td><td>10,668</td><td>8,442</td><td>9,595</td><td></td></tr><tr><td>Changes in operating assets and liabilities:</td><td></td><td></td><td></td><td></td></tr><tr><td>Changes in interest receivable</td><td>(63)</td><td>(74)</td><td>(157)</td><td></td></tr><tr><td>Changes in other assets</td><td>662</td><td>476</td><td>(714)</td><td></td></tr><tr><td>Changes in interest payable</td><td>(19)</td><td>45</td><td>85</td><td></td></tr><tr><td>Changes in other liabilities</td><td>194</td><td>(1,553)</td><td>1,157</td><td></td></tr><tr><td>Net change from discontinued operations</td><td>7</td><td>(6)</td><td>(361)</td><td></td></tr><tr><td>Net cash from operating activities</td><td>16,639</td><td>12,978</td><td>14,182</td><td></td></tr><tr><td>Investing activities:</td><td></td><td></td><td></td><td></td></tr><tr><td>Securities available for sale:</td><td></td><td></td><td></td><td></td></tr><tr><td>Purchases</td><td>(12,105)</td><td>(14,022)</td><td>(12,412)</td><td></td></tr><tr><td>Proceeds from paydowns and maturities</td><td>8,553</td><td>7,510</td><td>7,213</td><td></td></tr><tr><td>Proceeds from sales</td><td>4,780</td><td>6,399</td><td>8,181</td><td></td></tr><tr><td>Securities held to maturity:</td><td></td><td></td><td></td><td></td></tr><tr><td>Purchases</td><td>(396)</td><td>(19,166)</td><td>(5,885)</td><td></td></tr><tr><td>Proceeds from paydowns and maturities</td><td>5,050</td><td>2,419</td><td>2,594</td><td></td></tr><tr><td>Loans:</td><td></td><td></td><td></td><td></td></tr><tr><td>Net changes in loans held for investment</td><td>(21,280)</td><td>1,015</td><td>(12,315)</td><td></td></tr><tr><td>Principal recoveries of loans previously charged off</td><td>2,557</td><td>2,503</td><td>1,951</td><td></td></tr><tr><td>Net purchases of premises and equipment</td><td>(887)</td><td>(874)</td><td>(1,018)</td><td></td></tr><tr><td>Net cash paid for acquisition activities</td><td>(8,393)</td><td>(600)</td><td>(3,187)</td><td></td></tr><tr><td>Net cash from other investing activities</td><td>(877)</td><td>(802)</td><td>(663)</td><td></td></tr><tr><td>Net cash from investing activities</td><td>(22,998)</td><td>(15,618)</td><td>(15,541)</td><td></td></tr></table>



## CAPITAL ONE FINANCIAL CORPORATION
CONSOLIDATED STATEMENTS OF CASH FLOWS

<table><tr><td rowspan="2">(Dollars in millions)</td><td colspan="4">Year Ended December 31,</td></tr><tr><td>2019</td><td>2018</td><td>2017</td><td></td></tr><tr><td>Financing activities:</td><td></td><td></td><td></td><td></td></tr><tr><td>Deposits and borrowings:</td><td></td><td></td><td></td><td></td></tr><tr><td>Changes in deposits</td><td>$ 12,643</td><td>$ 6,077</td><td>$ 6,993</td><td></td></tr><tr><td>Issuance of securitized debt obligations</td><td>6,656</td><td>997</td><td>5,983</td><td></td></tr><tr><td>Maturities and paydowns of securitized debt obligations</td><td>(7,285)</td><td>(2,673)</td><td>(7,233)</td><td></td></tr><tr><td>Issuance of senior and subordinated notes and long-term FHLB advances</td><td>4,142</td><td>5,977</td><td>35,426</td><td></td></tr><tr><td>Maturities and paydowns of senior and subordinated notes and long-term FHLB advances</td><td>(5,595)</td><td>(14,163)</td><td>(36,554)</td><td></td></tr><tr><td>Changes in other borrowings</td><td>(2,104)</td><td>8,671</td><td>(400)</td><td></td></tr><tr><td>Common stock:</td><td></td><td></td><td></td><td></td></tr><tr><td>Net proceeds from issuances</td><td>199</td><td>175</td><td>164</td><td></td></tr><tr><td>Dividends paid</td><td>(753)</td><td>(773)</td><td>(780)</td><td></td></tr><tr><td>Preferred stock:</td><td></td><td></td><td></td><td></td></tr><tr><td>Net proceeds from issuances</td><td>1,462</td><td>0</td><td>0</td><td></td></tr><tr><td>Dividends paid</td><td>(282)</td><td>(265)</td><td>(265)</td><td></td></tr><tr><td>Redemptions</td><td>(1,000)</td><td>0</td><td>0</td><td></td></tr><tr><td>Purchases of treasury stock</td><td>(1,481)</td><td>(2,284)</td><td>(240)</td><td></td></tr><tr><td>Proceeds from share-based payment activities</td><td>17</td><td>38</td><td>124</td><td></td></tr><tr><td>Net cash from financing activities</td><td>6,619</td><td>1,777</td><td>3,218</td><td></td></tr><tr><td>Changes in cash, cash equivalents and restricted cash for securitization investors</td><td>260</td><td>(863)</td><td>1,859</td><td></td></tr><tr><td>Cash, cash equivalents and restricted cash for securitization investors, beginning of the period</td><td>13,489</td><td>14,352</td><td>12,493</td><td></td></tr><tr><td>Cash, cash equivalents and restricted cash for securitization investors, end of the period</td><td>$ 13,749</td><td>$ 13,489</td><td>$ 14,352</td><td></td></tr><tr><td>Supplemental cash flow information:</td><td></td><td></td><td></td><td></td></tr><tr><td>Non-cash items:</td><td></td><td></td><td></td><td></td></tr><tr><td>Net transfers from loans held for investment to loans held for sale</td><td>$ 1,589</td><td>$ 855</td><td>$ 674</td><td></td></tr><tr><td>Transfers from securities held to maturity to securities available for sale</td><td>33,187</td><td>0</td><td>0</td><td></td></tr><tr><td>Securitized debt obligations assumed in acquisition</td><td>0</td><td>0</td><td>2,484</td><td></td></tr><tr><td>Loans held for sale acquired by assuming other borrowings</td><td>0</td><td>0</td><td>283</td><td></td></tr><tr><td>Interest paid</td><td>4,790</td><td>3,933</td><td>2,772</td><td></td></tr><tr><td>Income tax paid</td><td>626</td><td>407</td><td>1,187</td><td></td></tr></table>



# CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

## NOTE 1—SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

## The Company

Capital One Financial Corporation, a Delaware Corporation established in 1994 and headquartered in McLean, Virginia, is a diversified financial services holding company with banking and non-banking subsidiaries. Capital One Financial Corporation and its subsidiaries (the “Company”) offer a broad array of financial products and services to consumers, small businesses and commercial clients through digital channels, branches, Cafés and other distribution channels. As of December 31, 2019, our principal subsidiaries included:

- Capital One Bank (USA), National Association (“COBNA”), which offers credit and debit card products, other lending products and deposit products; and

- Capital One, National Association (“CONA”), which offers a broad spectrum of banking products and financial services to consumers, small businesses and commercial clients.

The Company is hereafter collectively referred to as “we,” “us” or “our.” COBNA and CONA are collectively referred to as the “Banks.”

We also offer products outside of the United States of America (“U.S.”) principally through Capital One (Europe) plc (“COEP”), an indirect subsidiary of COBNA organized and located in the United Kingdom (“U.K.”), and through a branch of COBNA in Canada. COEP has authority, among other things, to provide credit card loans. Our branch of COBNA in Canada also has the authority to provide credit card loans.

Our principal operations are organized for management reporting purposes into three major business segments, which are defined primarily based on the products and services provided or the types of customer served: Credit Card, Consumer Banking and Commercial Banking. We provide details on our business segments, the integration of recent acquisitions, if any, into our business segments and the allocation methodologies and accounting policies used to derive our business segment results in “Note 17—Business Segments and Revenue from Contracts with Customers.”

## Basis of Presentation and Use of Estimates

The accompanying consolidated financial statements have been prepared in accordance with generally accepted accounting principles in the U.S. (“U.S. GAAP”). The preparation of the consolidated financial statements in conformity with U.S. GAAP requires management to make estimates and assumptions that affect the amounts reported in the consolidated financial statements and in the related disclosures. These estimates are based on information available as of the date of the consolidated financial statements. While management makes its best judgments, actual amounts or results could differ from these estimates. Certain prior period amounts have been reclassified to conform to the current period presentation.

## Principles of Consolidation

The consolidated financial statements include the accounts of Capital One Financial Corporation and all other entities in which we have a controlling financial interest. We determine whether we have a controlling financial interest in an entity by first evaluating whether the entity is a voting interest entity (“VOE”) or a variable interest entity (“VIE”). All significant intercompany account balances and transactions have been eliminated.

## Voting Interest Entities

VOEs are entities that have sufficient equity and provide the equity investors voting rights that give them the power to make significant decisions relating to the entity’s operations. Since a controlling financial interest in an entity is typically obtained through ownership of a majority voting interest, we consolidate our majority-owned subsidiaries and other voting interest entities in which we hold, directly or indirectly, more than 50% of the voting rights or where we exercise control through other contractual rights.

Investments in which we do not hold a controlling financial interest but have significant influence over the entity’s financial and operating decisions (generally defined as owning a voting interest of 20% to 50%) are accounted for under the equity method. If we own less than 20% of a voting interest entity, we measure equity investments at fair value with changes in fair value recorded



# CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

through net income, except those that do not have a readily determinable fair value (for which a measurement alternative is applied). We report equity investments in other assets on our consolidated balance sheets and include our share of income or loss and dividends from those investments in other non-interest income in our consolidated statements of income.

## Variable Interest Entities

VIEs are entities that, by design, either (i) lack sufficient equity to permit the entity to finance its activities without additional subordinated financial support from other parties; or (ii) have equity investors that do not have the ability to make significant decisions relating to the entity’s operations through voting rights, or do not have the obligation to absorb the expected losses, or do not have the right to receive the residual returns of the entity. The entity that is deemed the primary beneficiary of a VIE is required to consolidate the VIE. An entity is deemed to be the primary beneficiary of a VIE if that entity has both (i) the power to direct the activities of the VIE that most significantly impact the VIE’s economic performance; and (ii) the obligation to absorb losses or the right to receive benefits that could potentially be significant to the VIE.

In determining whether we are the primary beneficiary of a VIE, we consider both qualitative and quantitative factors regarding the nature, size and form of our involvement with the VIE, such as our role in establishing the VIE and our ongoing rights and responsibilities; our economic interests, including debt and equity investments, servicing fees and other arrangements deemed to be variable interests in the VIE; the design of the VIE, including the capitalization structure, subordination of interests, payment priority, relative share of interests held across various classes within the VIE’s capital structure and the reasons why the interests are held by us.

We perform on-going reassessments to evaluate whether changes in an entity’s capital structure or changes in the nature of our involvement with the entity result in a change to the VIE designation or a change to our consolidation conclusion. See “Note 5—Variable Interest Entities and Securitizations” for further details.

## Cash and Cash Equivalents

Cash and cash equivalents include cash and due from banks, interest-bearing deposits and other short-term investments, all of which, if applicable, have stated maturities of three months or less when acquired.

## Securities Resale and Repurchase Agreements

Securities purchased under resale agreements and securities loaned or sold under agreements to repurchase, principally U.S. government and agency obligations, are not accounted for as sales but as collateralized financing transactions and recorded at the amounts at which the securities were acquired or sold, plus accrued interest. We continually monitor the market value of these securities and deliver additional collateral to or obtain additional collateral from counterparties, as appropriate. See “Note 8—Deposits and Borrowings” for further details.

## Investment Securities

Our investment portfolio consists primarily of the following: U.S. Treasury securities; U.S. government-sponsored enterprise or agency (“Agency”) and non-agency residential mortgage-backed securities (“RMBS”); Agency commercial mortgage-backed securities (“CMBS”); and other securities. The accounting and measurement framework for our investment securities differs depending on the security classification. We classify securities as available for sale or held to maturity based on our investment strategy and management’s assessment of our intent and ability to hold the securities until maturity. Securities that we may sell prior to maturity in response to changes in our investment strategy, liquidity needs, interest rate risk profile or for other reasons are classified as available for sale. Securities that we have the intent and ability to hold until maturity are classified as held to maturity.

We report securities available for sale on our consolidated balance sheets at fair value with unrealized gains or losses recorded, net of tax, as a component of accumulated other comprehensive income (“AOCI”). We report securities held to maturity on our consolidated balance sheets at carrying value, which generally equals amortized cost. Amortized cost reflects historical cost adjusted for amortization of premiums, accretion of discounts and any previously recorded impairments. Investment securities transferred into the held to maturity category from the available for sale category are recorded at fair value at the date of transfer. Any unrealized gains or losses at the transfer date are thereafter included in AOCI. Such unrealized gains or losses are accreted over the remaining life of the security and are expected to offset the amortization of the related premium or discount created upon the investment securities transfer into the held to maturity category, with no expected impact on future net income.



# CAPITAL ONE FINANCIAL CORPORATION
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Unamortized premiums, discounts and other basis adjustments are recognized in interest income over the contractual lives of the securities using the effective interest method. We record purchases and sales of investment securities on a trade date basis. Realized gains or losses from the sale of debt securities are computed using the first in first out method of identification, and are included in non-interest income in our consolidated statements of income. If we intend to sell an available for sale security in an unrealized loss position or it is more likely than not that we will be required to sell the security prior to recovery of its amortized cost basis, the entire difference between the amortized cost basis of the security and its fair value is recognized in our consolidated statements of income.

We regularly evaluate our securities whose fair values have declined below amortized cost to assess whether the decline in fair value represents an other than temporary impairment (“OTTI”). We discuss our assessment and accounting for OTTI in “Note 2—Investment Securities.” We discuss the techniques we use in determining the fair value of our investment securities in “Note 16—Fair Value Measurement.”

Our investment portfolio also includes certain acquired debt securities that were deemed to be credit impaired at the acquisition date, and therefore are accounted for in accordance with accounting guidance for purchased credit-impaired (“PCI”) loans and debt securities. These securities are recorded at fair value at the acquisition date using the estimated cash flows we expect to collect discounted by the prevailing market interest rate. The difference between the contractually required payments due and the undiscounted cash flows we expect to collect at acquisition, considering the impact of prepayments, is referred to as the nonaccretable difference. The nonaccretable difference reflects estimated future credit losses expected to be incurred over the life of the security, and is recorded as a discount to the related debt security on our consolidated balance sheet. The excess of the undiscounted cash flows expected to be collected over the estimated fair value of credit-impaired debt securities at acquisition is referred to as the accretable yield, which is accreted into interest income using an effective yield method over the remaining life of the security. Further decreases in expected cash flows attributable to credit result in the recognition of OTTI. Significant increases in expected cash flows are recognized prospectively over the remaining life of the security as an adjustment to the accretable yield. See the “Loans Acquired” section of this Note for further discussion of accounting guidance for PCI loans and debt securities.

## Loans

Our loan portfolio consists of loans held for investment, including loans underlying our consolidated securitization trusts, and loans held for sale, and is divided into three portfolio segments: credit card, consumer banking and commercial banking loans. Credit card loans consist of domestic and international credit card loans. Consumer banking loans consist of auto and retail banking loans. Commercial banking loans consist of commercial and multifamily real estate as well as commercial and industrial loans.

## Loan Classification

Upon origination or purchase, we classify loans as held for investment or held for sale based on our investment strategy and management’s intent and ability with regard to the loans, which may change over time. The accounting and measurement framework for loans differs depending on the loan classification, whether we elect the fair value option, whether the loans are originated or purchased and whether purchased loans are considered credit-impaired at the date of acquisition. The presentation within the consolidated statements of cash flows is based on management’s intent at acquisition or origination. Cash flows related to loans held for investment are included in cash flows from investing activities on our consolidated statements of cash flows. Cash flows related to loans held for sale are included in cash flows from operating activities on our consolidated statements of cash flows.

## Loans Held for Investment

Loans that we have the ability and intent to hold for the foreseeable future and loans associated with consolidated securitization transactions are classified as held for investment. Loans classified as held for investment, except PCI loans described below, are reported at their amortized cost, which is the outstanding principal balance, adjusted for any unearned income, unamortized deferred fees and costs, unamortized premiums and discounts and charge-offs. Credit card loans also include billed finance charges and fees, net of the estimated uncollectible amount.

Interest income is recognized on performing loans held for investment on an accrual basis. We defer loan origination fees and direct loan origination costs on originated loans, premiums and discounts on purchased loans and loan commitment fees. We recognize these amounts in interest income as yield adjustments over the life of the loan and/or commitment period using the effective interest method. For credit card loans, loan origination fees and direct loan origination costs are amortized on a straight-



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line basis over a 12-month period. Loans held for investment are subject to our allowance for loan and lease losses methodology described below under “Allowance for Loan and Lease Losses.”

## Loans Held for Sale

Loans purchased or originated with the intent to sell or for which we do not have the ability and intent to hold for the foreseeable future are classified as held for sale. Multifamily commercial real estate loans originated with the intent to sell to government-sponsored enterprises are accounted for under the fair value option. We elect the fair value option on these loans as part of our management of interest rate risk with corresponding forward sale commitments. Loan origination fees and direct loan origination costs are recognized as incurred and are reported in other non-interest income in the consolidated statements of income. Interest income is calculated based on the loan's stated rate of interest and is reported in interest income in the consolidated statements of income. Fair value adjustments are recorded in other non-interest income in the consolidated statements of income.

All other loans classified as held for sale are recorded at the lower of cost or fair value. Loan origination fees, direct loan origination costs and any discounts and premiums are deferred until the loan is sold and are then recognized as part of the total gain or loss on sale. The fair value of these loans is determined on an aggregate portfolio basis for each loan type. Fair value adjustments are recorded in other non-interest income in the consolidated statements of income.

If a loan is transferred from held for investment to held for sale, then on the transfer date, any decline in fair value related to credit is recorded as a charge-off. Subsequent to transfer, we report write-downs or recoveries in fair value up to the carrying value at the date of transfer and realized gains or losses on loans held for sale in our consolidated statements of income as a component of other non-interest income.

We calculate the gain or loss on loan sales as the difference between the proceeds received and the carrying value of the loans sold, net of the fair value of any residual interests retained.

## Loans Acquired

All purchased loans, including loans transferred in a business combination, are initially recorded at fair value, which includes consideration of expected future losses, as of the date of the acquisition. To determine the fair value of loans at acquisition, we estimate discounted contractual cash flows due using an observable market rate of interest, when available, adjusted for factors that a market participant would consider in determining fair value. In determining fair value, contractual cash flows are adjusted to include prepayment estimates based upon trends in default rates and loss severities. The difference between the fair value and the contractual cash flows is recorded as a loan discount or premium at acquisition. Subsequent to acquisition, the loans are classified and accounted for as either held for investment or held for sale based on management's ability and intent with regard to the loans. Loans held for investment are subject to our allowance for loan and lease losses methodology described below under "Allowance for Loan and Lease Losses." We account for purchased loans under the accounting guidance for purchased credit-impaired loans and debt securities, which is based upon expected cash flows, if the purchased loans have a discount attributable, at least in part, to credit deterioration and they are not specifically scoped out of the guidance. We refer to these purchased loans that are subsequently accounted for based on expected cash flows to be collected as "PCI loans." Other purchased loans that do not meet the criteria described above or are specifically scoped out of this guidance are accounted for based on contractual cash flows.

## Loans Acquired and Accounted for Based on Expected Cash Flows

For PCI loans, the excess of cash flows expected to be collected over the estimated fair value of purchased loans is referred to as the accretable yield. This amount is not recorded on our consolidated balance sheets, but is accreted into interest income over the life of the loan, or pool of loans, using the effective interest method. The difference between total contractual payments on the loans and all expected cash flows represents the nonaccretable difference or the amount of principal and interest not considered collectible. We may aggregate loans acquired in the same fiscal quarter into one or more pools if the loans have common risk characteristics. A pool is then accounted for as a single asset, with a single composite interest rate and an aggregate fair value and expected cash flows.

Subsequent to acquisition, changes in the estimated cash flows expected to be collected may result in changes in the accretable yield and nonaccretable difference or reclassifications from the nonaccretable difference to the accretable yield. Decreases in



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expected cash flows resulting from credit deterioration subsequent to acquisition will generally result in an impairment charge recognized in our provision for credit losses and an increase in the allowance for loan and lease losses. Significant increases in the cash flows expected to be collected would first reduce any previously recorded allowance for loan and lease losses. The excess over the recorded allowance for loan and lease losses would result in a reclassification to the accretable yield from the nonaccretable difference and an increase in interest income recognized over the remaining life of the loan or pool of loans. Disposals of loans in the form of sales to third parties, receipt of payment in full or in part by the borrower, and foreclosure of the collateral, result in removal of the loan from the PCI loans portfolio. See “Note 3—Loans” for additional information.

## Loan Modifications and Restructurings

As part of our loss mitigation efforts, we may provide modifications to a borrower experiencing financial difficulty to improve the long-term collectability of the loan and to avoid the need for foreclosure or repossession of collateral, if any. A loan modification in which a concession is granted to a borrower experiencing financial difficulty is accounted for and reported as a troubled debt restructuring (“TDR”). Our loan modifications typically include an extension of the loan term, a reduction in the interest rate, a reduction in the loan balance, or a combination of these concessions. We describe our accounting for and measurement of impairment on TDR loans below under “Impaired Loans.” See “Note 3—Loans” for additional information on our loan modifications and restructurings.

## Delinquent and Nonperforming Loans

The entire balance of a loan is considered contractually delinquent if the minimum required payment is not received by the first statement cycle date equal to or following the due date specified on the customer’s billing statement. Delinquency is reported on loans that are 30 or more days past due. Interest and fees continue to accrue on past due loans until the date the loan is placed on nonaccrual status, if applicable. We generally place loans on nonaccrual status when we believe the collectability of interest and principal is not reasonably assured.

Nonperforming loans generally include loans that have been placed on nonaccrual status. We do not report loans classified as held for sale as nonperforming.

Our policies for classifying loans as nonperforming, by loan category, are as follows:

- Credit card loans: As permitted by regulatory guidance issued by the Federal Financial Institutions Examination Council (“FFIEC”), our policy is generally to exempt credit card loans from being classified as nonperforming, as these loans are generally charged off in the period the account becomes 180 days past due. Consistent with industry conventions, we generally continue to accrue interest and fees on delinquent credit card loans until the loans are charged-off.

- Consumer banking loans: We classify consumer banking loans as nonperforming when we determine that the collectability of all interest and principal on the loan is not reasonably assured, generally when the loan becomes 90 days past due.

- Commercial banking loans: We classify commercial banking loans as nonperforming as of the date we determine that the collectability of all interest and principal on the loan is not reasonably assured.

- Modified loans and troubled debt restructurings: Modified loans, including TDRs, that are current at the time of the restructuring remain on accrual status if there is demonstrated performance prior to the restructuring and continued performance under the modified terms is expected. Otherwise, the modified loan is classified as nonperforming.

• PCI loans: PCI loans are not classified as delinquent or nonperforming.

Interest and fees accrued but not collected as of the date a loan is placed on nonaccrual status are reversed against earnings. In addition, the amortization of net deferred loan fees is suspended. Interest and fee income is subsequently recognized only upon the receipt of cash payments. However, if there is doubt regarding the ultimate collectability of loan principal, cash received is generally applied against the principal balance of the loan. Nonaccrual loans are generally returned to accrual status when all principal and interest is current and repayment of the remaining contractual principal and interest is reasonably assured, or when the loan is both well-secured and in the process of collection and collectability is no longer doubtful.



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## Impaired Loans

A loan is considered impaired when, based on current information and events, it is probable that we will be unable to collect all amounts due from the borrower in accordance with the original contractual terms of the loan. Generally, we report loans as impaired based on the method for measuring impairment in accordance with applicable accounting guidance. Loans held for sale are not reported as impaired, as these loans are recorded at either fair value (if we elect the fair value option) or at the lower of cost or fair value. Impaired loans also exclude PCI loans, as these loans are accounted for based on expected cash flows at acquisition because this accounting methodology takes into consideration future credit losses.

Loans defined as individually impaired, based on applicable accounting guidance, include larger-balance nonperforming loans and TDR loans. Loans modified in a TDR continue to be reported as impaired until maturity. Our policies for identifying loans as individually impaired, by loan category, are as follows:

- Credit card loans: Credit card loans that have been modified in a troubled debt restructuring are identified and accounted for as individually impaired.

- Consumer banking loans: Consumer loans that have been modified in a troubled debt restructuring are identified and accounted for as individually impaired.

• Commercial banking loans: Commercial loans classified as nonperforming and commercial loans that have been modified in a troubled debt restructuring are reported as individually impaired.

The majority of individually impaired loans are evaluated for an asset-specific allowance. We generally measure impairment and the related asset-specific allowance for individually impaired loans based on the difference between the recorded investment of the loan and the present value of the expected future cash flows, discounted at the original effective interest rate of the loan at the time of modification. If the loan is collateral dependent, we measure impairment based upon the fair value of the underlying collateral, which we determine based on the current fair value of the collateral less estimated selling costs. Loans are identified as collateral dependent if we believe the collateral will be the primary source of repayment.

## Charge-Offs

We charge off loans as a reduction to the allowance for loan and lease losses when we determine the loan is uncollectible and we record subsequent recoveries of previously charged off amounts as an increase to the allowance for loan and lease losses. We exclude accrued and unpaid finance charges and fees and certain fraud losses from charge-offs. Costs to recover charged-off loans are recorded as collection expense and included in our consolidated statements of income as a component of other non-interest expense as incurred. Our charge-off time frames by loan type are presented below.

- Credit card loans: We generally charge off credit card loans in the period the account becomes 180 days past due. We charge off delinquent credit card loans for which revolving privileges have been revoked as part of loan workouts when the account becomes 120 days past due. Credit card loans in bankruptcy are generally charged-off by the end of the month following 30 days after the receipt of a complete bankruptcy notification from the bankruptcy court. Credit card loans of deceased account holders are generally charged off 5 days after receipt of notification.

- Consumer banking loans: We generally charge off consumer banking loans at the earlier of the date when the account is a specified number of days past due or upon repossession of the underlying collateral. Our charge-off period for auto loans is 120 days past due. Small business banking loans generally charge off at 120 days past due based on the date unpaid principal loan amounts are deemed uncollectible. Auto loans that have not been previously charged off where the borrower has filed for bankruptcy and the loan has not been reaffirmed charge off in the period that the loan is 60 days from the bankruptcy notification date, regardless of delinquency status. Auto loans that have not been previously charged off and have been discharged under Chapter 7 bankruptcy are charged off at the end of the month in which the bankruptcy discharge occurs. Remaining consumer loans generally are charged off within 40 days of receipt of notification from the bankruptcy court. Consumer loans of deceased account holders are charged off by the end of the month following 60 days of receipt of notification.

• Commercial banking loans: We charge off commercial loans in the period we determine that the unpaid principal loan amounts are uncollectible.



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PCI loans: We do not record charge-offs on PCI loans that are meeting or exceeding our performance expectations as of the date of acquisition, as the fair values of these loans already reflect a discount for expected future credit losses. We record charge-offs on PCI loans only if actual losses exceed estimated credit losses incorporated into the fair value recorded at acquisition.

## Allowance for Loan and Lease Losses

We maintain an allowance for loan and lease losses (“allowance”) that represents management’s best estimate of incurred loan and lease losses inherent in our loans held for investment portfolio as of each balance sheet date. The provision for credit losses reflects credit losses we believe have been incurred and will eventually be recognized over time in our charge-offs. Charge-offs of uncollectible amounts are deducted from the allowance and subsequent recoveries are added back.

Management performs a quarterly analysis of our loan portfolio to determine if impairment has occurred and to assess the adequacy of the allowance based on historical and current trends as well as other factors affecting credit losses. We apply documented systematic methodologies to separately calculate the allowance for our credit card, consumer banking and commercial banking loan portfolios. Our allowance for loan and lease losses consists of three components that are allocated to cover the estimated probable losses in each loan portfolio based on the results of our detailed review and loan impairment assessment process: (i) a component for loans collectively evaluated for impairment; (ii) an asset-specific component for individually impaired loans; and (iii) a component related to PCI loans that have experienced significant decreases in expected cash flows subsequent to acquisition. Each of our allowance components is supplemented by an amount that represents management’s qualitative judgment of the imprecision and risks inherent in the processes and assumptions used in establishing the allowance. Management’s judgment involves an assessment of subjective factors, such as process risk, modeling assumption and adjustment risks, and probable internal and external events that will likely impact losses.

Our credit card and consumer banking loan portfolios consist of smaller-balance, homogeneous loans. The consumer banking loan portfolio is divided into two primary portfolio segments: auto loans and retail banking loans. The credit card and consumer banking loan portfolios are further divided by our business units into groups based on common risk characteristics, such as origination year, contract type, interest rate, credit bureau score and geography, which are collectively evaluated for impairment. The commercial banking loan portfolio is primarily composed of larger-balance, non-homogeneous loans. These loans are subject to individual reviews that result in internal risk ratings. In assessing the risk rating of a particular loan, among the factors we consider are the financial condition of the borrower, geography, collateral performance, historical loss experience and industry-specific information that management believes is relevant in determining the occurrence of a loss event and measuring impairment. These factors are based on an evaluation of historical and current information, and involve subjective assessment and interpretation. Emphasizing one factor over another or considering additional factors could impact the risk rating assigned to that loan.

The component of the allowance related to credit card and consumer banking loans that we collectively evaluate for impairment is based on a statistical calculation, which is supplemented by management judgment as described above. Because of the homogeneous nature of our consumer banking loan portfolios, the allowance is based on the aggregated portfolio segment evaluations. The allowance is established through a process that begins with estimates of incurred losses in each pool based upon various statistical analyses. Loss forecast models are utilized to estimate probable losses incurred and consider several portfolio indicators including, but not limited to, historical loss experience, account seasoning, the value of collateral underlying secured loans, estimated foreclosures or defaults based on observable trends, delinquencies, bankruptcy filings, unemployment, credit bureau scores and general economic and business trends. Management believes these factors are relevant in estimating probable losses incurred and also considers an evaluation of overall portfolio credit quality based on indicators such as changes in our credit evaluation, underwriting and collection management policies, the effect of other external factors such as competition and legal and regulatory requirements, general economic conditions and business trends, and uncertainties in forecasting and modeling techniques used in estimating our allowance. We update our credit card and consumer banking loss forecast models and portfolio indicators on a quarterly basis to incorporate information reflective of the current economic environment.

The component of the allowance for commercial banking loans that we collectively evaluate for impairment is based on our historical loss experience for loans with similar risk characteristics and consideration of the current credit quality of the portfolio, which is supplemented by management judgment as described above. We apply internal risk ratings to commercial banking loans, which we use to assess credit quality and derive a total loss estimate based on an estimated probability of default (“default rate”) and loss given default (“loss severity”). Management may also apply judgment to adjust the loss factors derived, taking into consideration both quantitative and qualitative factors, including general economic conditions, industry-specific and geographic



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trends, portfolio concentrations, trends in internal credit quality indicators, and current and past underwriting standards that have occurred but are not yet reflected in the historical data underlying our loss estimates.

The asset-specific component of the allowance covers smaller-balance homogeneous credit card and consumer banking loans whose terms have been modified in a TDR and larger-balance nonperforming, non-homogeneous commercial banking loans. As discussed above under “Impaired Loans,” we generally measure the asset-specific component of the allowance based on the difference between the recorded investment of individually impaired loans and the present value of expected future cash flows. The asset-specific component of the allowance for smaller-balance impaired loans is calculated on a pool basis using historical loss experience for the respective class of assets. The asset-specific component of the allowance for larger-balance impaired loans is individually calculated for each loan. Key considerations in determining the allowance include the borrower’s overall financial condition, resources and payment history, prospects for support from financially responsible guarantors, and when applicable, the estimated realizable value of any collateral.

Applicable accounting guidance prohibits the carry over or creation of valuation allowances in the initial accounting for impaired loans acquired. See “Note 3—Loans” for information on loan portfolios associated with acquisitions.

In addition to the allowance, we also estimate probable losses related to contractually binding unfunded lending commitments. The provision for unfunded lending commitments is included in the provision for credit losses in our consolidated statements of income and the related reserve is included in other liabilities on our consolidated balance sheets. Unfunded lending commitments are subject to individual reviews and are analyzed and segregated by risk according to our internal risk rating scale, which we use to assess credit quality and derive a total loss estimate. We assess these risk classifications, taking into consideration both quantitative and qualitative factors, including historical loss experience, utilization assumptions, current economic conditions, performance trends within specific portfolio segments and other pertinent information to estimate the reserve for unfunded lending commitments.

Determining the appropriateness of the allowance and the reserve for unfunded lending commitments is complex and requires judgment by management about the effect of matters that are inherently uncertain. Subsequent evaluations of the loan portfolio, in light of the factors then prevailing, may result in significant changes in the allowance and the reserve for unfunded lending commitments in future periods. See “Note 4—Allowance for Loan and Lease Losses and Reserve for Unfunded Lending Commitments” for additional information.

## Securitization of Loans

Our loan securitization activities primarily involve the securitization of credit card and auto loans, which provides a source of funding for us. See “Note 5—Variable Interest Entities and Securitizations” for additional details. Loan securitization involves the transfer of a pool of loan receivables from our portfolio to a trust. The trust then sells an undivided interest in the pool of loan receivables to third-party investors through the issuance of debt securities and transfers the proceeds from the debt issuance to us as consideration for the loan receivables transferred. The debt securities are collateralized by the loan receivables transferred from our portfolio. We remove loans from our consolidated balance sheets when securitizations qualify as sales to non-consolidated VIEs, recognize assets retained and liabilities assumed at fair value and record a gain or loss on the transferred loans. Alternatively, when the transfer does not qualify as a sale but instead is considered a secured borrowing, the assets will remain on our consolidated balance sheets with an offsetting liability recognized for the amount of proceeds received.



# CAPITAL ONE FINANCIAL CORPORATION
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## Premises, Equipment and Leases

## Premises and Equipment

Premises and equipment, including leasehold improvements, are carried at cost less accumulated depreciation and amortization. Land is carried at cost. We capitalize direct costs incurred during the application development stage of internally developed software projects. Depreciation and amortization expenses are calculated using the straight-line method over the estimated useful lives of the assets. Useful lives for premises and equipment are estimated as follows:

<table><tr><td>Premises and Equipment</td><td>Useful Lives</td></tr><tr><td>Buildings and improvements</td><td>5-39 years</td></tr><tr><td>Furniture and equipment</td><td>3-10 years</td></tr><tr><td>Computer software</td><td>3 years</td></tr><tr><td>Leasehold improvements</td><td>Lesser of the useful life or the remaining lease term</td></tr></table>

Expenditures for maintenance and repairs are expensed as incurred and gains or losses upon disposition are recognized in our consolidated statements of income as realized. See “Note 7—Premises, Equipment and Leases” for additional information.

## Leases

Lease classification is determined at inception for all lease transactions with an initial term greater than one year. Operating leases are included as right-of-use (“ROU”) assets within other assets, and operating lease liabilities are classified as other liabilities on our consolidated balance sheets. Finance leases are included in premises and equipment, and other borrowings on our consolidated balance sheets. Our operating lease expense is included in occupancy and equipment within non-interest expense in our consolidated statements of income. Lease expense for minimum lease payments are recognized on a straight-line basis over the lease term. See “Note 7—Premises, Equipment and Leases” for additional information.

## Goodwill and Intangible Assets

Goodwill represents the excess of the acquisition price of an acquired business over the fair value of assets acquired and liabilities assumed and is assigned to one or more reporting units at the date of acquisition. A reporting unit is defined as an operating segment, or a business unit that is one level below an operating segment. We have four reporting units: Credit Card, Auto, Other Consumer Banking and Commercial Banking. Goodwill is not amortized but is tested for impairment at the reporting unit level annually or more frequently if adverse circumstances indicate that it is more likely than not that the carrying amount of a reporting unit exceeds its fair value. These indicators could include a sustained, significant decline in the Company’s stock price, a decline in expected future cash flows, significant disposition activity, a significant adverse change in the economic or business environment, and the testing for recoverability of a significant asset group, among others.

Intangible assets with finite useful lives are amortized on either an accelerated or straight-line basis over their estimated useful lives and are evaluated for impairment whenever events or changes in circumstances indicate the carrying amount of the assets may not be recoverable. See “Note 6—Goodwill and Intangible Assets” for additional information.

## Mortgage Servicing Rights

Mortgage servicing rights (“MSRs”) are initially recorded at fair value when mortgage loans are sold or securitized in the secondary market and the right to service these loans is retained for a fee. Commercial MSRs are subsequently accounted for under the amortization method. We evaluate for impairment as of each reporting date and recognize any impairment in other non-interest income. See “Note 6—Goodwill and Intangible Assets” for additional information.

## Foreclosed Property and Repossessed Assets

Foreclosed property and repossessed assets obtained through our lending activities typically include commercial real estate or personal property, such as automobiles, and are recorded at net realizable value. For foreclosed property and repossessed assets, we generally reclassify the loan to repossessed assets upon repossession of the property in satisfaction of the loan. Net realizable



# CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

value is the estimated fair value of the underlying collateral less estimated selling costs and is based on appraisals, when available. Subsequent to initial recognition, foreclosed property and repossessed assets are recorded at the lower of our initial cost basis or net realizable value, which is routinely monitored and updated. Any changes in net realizable value and gains or losses realized from disposition of the property are recorded in other non-interest expense. See “Note 16—Fair Value Measurement” for details.

## Restricted Equity Investments

We have investments in Federal Home Loan Banks (“FHLB”) stock and in the Board of Governors of the Federal Reserve System (“Federal Reserve”) stock. These investments, which are included in other assets on our consolidated balance sheets, are not marketable, are carried at cost, and if there is any indicator of impairment are reviewed for impairment.

## Litigation

In accordance with the current accounting standards for loss contingencies, we establish reserves for litigation-related matters, including mortgage representation and warranty related matters, that arise from the ordinary course of our business activities when it is probable that a loss associated with a claim or proceeding has been incurred and the amount of the loss can be reasonably estimated. Professional service fees, including lawyers' and experts' fees, expected to be incurred in connection with a loss contingency are expensed as services are provided. See “Note 18—Commitments, Contingencies, Guarantees and Others” for additional information.

## Customer Rewards Reserve

We offer products, primarily credit cards, which include programs that allow members to earn rewards based on account activity that can be redeemed for cash (primarily in the form of statement credits), gift cards, travel, or covering eligible charges. The amount of reward that a customer earns varies based on the terms and conditions of the rewards program and product. When rewards are earned by a customer, rewards expense is generally recorded as an offset to interchange income, with a corresponding increase to the customer rewards reserve. The customer rewards reserve is computed based on the estimated future cost of earned rewards that are expected to be redeemed and is reduced as rewards are redeemed. In estimating the customer rewards reserve, we consider historical redemption and spending behavior, as well as the terms and conditions of the current rewards programs, among other factors. We expect the vast majority of all rewards earned will eventually be redeemed. The customer rewards reserve, which is included in other liabilities on our consolidated balance sheets, totaled $4.7 billion and $4.3 billion as of December 31, 2019 and 2018, respectively.

## Revenue Recognition

## Interest Income and Fees

Interest income and fees on loans and investment securities are recognized based on the contractual provisions of the underlying arrangements.

Loan origination fees and costs and premiums and discounts on loans held for investment are deferred and generally amortized into interest income as yield adjustments over the contractual life and/or commitment period using the effective interest method. Costs deferred include direct origination costs such as bounties paid to third parties for new accounts and incentives paid to our network of auto dealers for loan referrals. In certain circumstances, we elect to factor prepayment estimates into the calculation of the constant effective yield necessary to apply the interest method. Prepayment estimates are based on historical prepayment data, existing and forecasted interest rates, and economic data. For credit card loans, loan origination fees and direct loan origination costs are amortized on a straight-line basis over a 12-month period.

Unamortized premiums, discounts and other basis adjustments on investment securities are recognized in interest income over the contractual lives of the securities using the effective interest method.

Finance charges and fees on credit card loans are recorded in revenue when earned. Billed finance charges and fees on credit card loans are included in loan receivables net of amounts that we consider uncollectible. Unbilled finance charges and fees on credit card loans are included in interest receivable on our consolidated balance sheets. Annual membership fees are classified as service charges and other customer-related fees on our consolidated statements of income and are deferred and amortized into income over 12 months on a straight-line basis. We continue to accrue finance charges and fees on credit card loans until the account is



# CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

charged-off. Our methodology for estimating the uncollectible portion of billed finance charges and fees is consistent with the methodology we use to estimate the allowance for incurred principal losses on our credit card loan receivables.

## Interchange Income

Interchange income represents fees for standing ready to authorize and providing settlement on credit and debit card transactions processed through the MasterCard \( ^{\circledR} \)  (“MasterCard”) and Visa \( ^{\circledR} \)  (“Visa”) interchange networks. The levels and structure of interchange rates are set by MasterCard and Visa and can vary based on cardholder purchase volumes, among other factors. We recognize interchange income upon settlement with the interchange networks. See “Note 17—Business Segments and Revenue from Contracts with Customers” for additional details.

## Card Partnership Agreements

We have contractual agreements with certain retailers and other partners to provide lending and other services to mutual customers. We primarily issue private-label and cobrand credit card loans to these customers over the term of the partnership agreements, which typically range from two years to ten years.

Certain partners assist in or perform marketing activities on our behalf and promote our products and services to their customers. As compensation for providing these services, we often pay royalties, bounties or other special bonuses to these partners. Depending upon the nature of the payments, they are recorded as a reduction of revenue, marketing expenses or other operating expenses. Credit card partnership agreements may also provide for profit or revenue sharing which are presented as a reduction of the related revenue line item when owed to the partner.

When a partner agrees to share a portion of the credit losses associated with the partnership, we must determine whether to report the sharing of losses on a gross or net basis in our consolidated financial statements. We evaluate the contractual provisions for the loss share payments and applicable accounting guidance to determine how to present the impact of the partnership agreement in our consolidated financial statements. Our consolidated net income is the same regardless of how revenue and loss sharing arrangements are reported.

When loss sharing amounts due from partners are presented on a net basis, they are recorded as a reduction to our provision for credit losses in our consolidated statements of income and reduce the charge-off amounts that we report. The allowance for loan and lease losses attributable to these portfolios is also reduced by the expected reimbursements from these partners for loss sharing amounts. See “Note 4—Allowance for Loan and Lease Losses and Reserve for Unfunded Lending Commitments” for additional information related to our loss sharing arrangements. For loss sharing arrangements presented on a gross basis, any loss share payments due from the partner are recorded as a part of revenue, and the allowance for loan and lease losses is not reduced by the expected loss share reimbursements but rather, an indemnification asset is recorded.

## Collaborative Arrangements

A collaborative arrangement is a contractual arrangement that involves a joint operating activity between two or more parties that are active participants in the activity. These parties are exposed to significant risks and rewards based upon the economic success of the joint operating activity. We assess each of our partnership agreements with profit, revenue or loss sharing payments to determine if a collaborative arrangement exists and, if so, how revenue generated from third parties, costs incurred and transactions between participants in the collaborative arrangement should be accounted for and reported on our consolidated financial statements. We currently have one partnership agreement that meets the definition of a collaborative agreement.

We share a fixed percentage of revenues, consisting of finance charges and late fees, with the partner, and the partner is required to reimburse us for a fixed percentage of credit losses incurred. Revenues and losses related to the partner’s credit card program and partnership agreement are reported on a net basis in our consolidated financial statements. Revenue sharing amounts attributable to the partner are recorded as an offset against total net revenue in our consolidated statements of income. Interest income was reduced by $1.0 billion, $1.3 billion and $1.2 billion in 2019, 2018 and 2017, respectively, for amounts earned by the partner, as part of the partnership agreement. The impact of all of our loss sharing arrangements that are presented on a net basis is included in “Note 4—Allowance for Loan and Lease Losses and Reserve for Unfunded Lending Commitments.”



# CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

## Stock-Based Compensation

We are authorized to issue stock–based compensation to employees and directors in various forms, primarily as restricted stock units, performance share units, and stock options. In addition, we also issue cash equity units and cash-settled restricted stock units which are not counted against the common shares reserved for issuance or available for issuance because they are settled in cash.

For awards settled in shares, we generally recognize compensation expense on a straight-line basis over the award’s requisite service period based on the fair value of the award at the grant date. If an award settled in shares contains a performance condition with graded vesting, we recognize compensation expense using the accelerated attribution method. Equity units and restricted stock units that are cash-settled are accounted for as liability awards which results in quarterly expense fluctuations based on changes in our stock price through the date that the awards are settled. Awards that continue to vest after retirement are expensed over the shorter of the time period between the grant date and the final vesting period or between the grant date and when the participant becomes retirement eligible. Awards to participants who are retirement eligible at the grant date are subject to immediate expense recognition. Stock-based compensation expense is included in salaries and associate benefits in the consolidated statements of income.

Stock-based compensation expense for equity classified stock options is based on the grant date fair value, which is estimated using a Black-Scholes option pricing model. Significant judgment is required when determining the inputs into the fair value model. For awards other than stock options, the fair value of stock-based compensation used in determining compensation expense will generally equal the fair market value of our common stock on the date of grant. Certain share-settled awards have discretionary vesting conditions which result in the remeasurement of these awards at fair value each reporting period and the potential for compensation expense to fluctuate with changes in our stock price. See “Note 13—Stock-Based Compensation Plans” for additional details.

## Marketing Expenses

Marketing expense includes the cost of our various promotional efforts to attract and retain customers such as advertising, promotional materials, and certain customer incentives. We expense marketing costs as incurred.

## Income Taxes

We recognize the current and deferred tax consequences of all transactions that have been recognized in the financial statements using the provisions of the enacted tax laws. Current income tax expense represents our estimated taxes to be paid or refunded for the current period and includes income tax expense related to our uncertain tax positions, as well as tax-related interest and penalties. Deferred tax assets and liabilities are determined based on differences between the financial reporting and tax basis of assets and liabilities and are measured using the enacted tax rates and laws that will be in effect when the differences are expected to reverse. We record valuation allowances to reduce deferred tax assets to the amount that is more likely than not to be realized. We record the effect of remeasuring deferred tax assets and liabilities due to a change in tax rates or laws as a component of income tax expense related to continuing operations for the period in which the change is enacted. We subsequently release income tax effects stranded in AOCI using a portfolio approach. Income tax benefits are recognized when, based on their technical merits, they are more likely than not to be sustained upon examination. The amount recognized is the largest amount of benefit that is more likely than not to be realized upon settlement. See “Note 15—Income Taxes” for additional details.

## Earnings Per Share

Earnings per share is calculated and reported under the “two-class” method. The “two-class” method is an earnings allocation method under which earnings per share is calculated for each class of common stock and participating security considering both dividends declared or accumulated and participation rights in undistributed earnings as if all such earnings had been distributed during the period. We have unvested share-based payment awards which have a right to receive nonforfeitable dividends. These share-based payment awards are deemed to be participating securities.

We calculate basic earnings per share by dividing net income, after deducting dividends on preferred stock and participating securities as well as undistributed earnings allocated to participating securities, by the average number of common shares outstanding during the period, net of any treasury shares. We calculate diluted earnings per share in a similar manner after consideration of the potential dilutive effect of common stock equivalents on the average number of common shares outstanding during the period. Common stock equivalents include warrants, stock options, restricted stock awards and units, and performance share awards and



# CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

units. Common stock equivalents are calculated based upon the treasury stock method using an average market price of common shares during the period. Dilution is not considered when a net loss is reported. Common stock equivalents that have an antidilutive effect are excluded from the computation of diluted earnings per share. See “Note 12—Earnings Per Common Share” for additional details.

## Derivative Instruments and Hedging Activities

All derivative financial instruments, whether designated for hedge accounting or not, are reported at their fair value on our consolidated balance sheets as either assets or liabilities, with consideration of legally enforceable master netting arrangements that allow us to net settle positive and negative positions and offset cash collateral with the same counterparty. We report net derivatives in a gain position, or derivative assets, on our consolidated balance sheets as a component of other assets. We report net derivatives in a loss position, or derivative liabilities, on our consolidated balance sheets as a component of other liabilities. See “Note 9—Derivative Instruments and Hedging Activities” for additional details.

## Fair Value

Fair value, also referred to as an exit price, is defined as the price that would be received for an asset or paid to transfer a liability in an orderly transaction between market participants on the measurement date. The fair value accounting guidance provides a three-level fair value hierarchy for classifying financial instruments. This hierarchy is based on whether the inputs to the valuation techniques used to measure fair value are observable or unobservable. Fair value measurement of a financial asset or liability is assigned to a level based on the lowest level of any input that is significant to the fair value measurement in its entirety. The three levels of the fair value hierarchy are described below:

Level 1: Valuation is based on quoted prices (unadjusted) in active markets for identical assets or liabilities.

Level 2: Valuation is based on observable market-based inputs other than Level 1 prices, such as quoted prices for similar assets or liabilities, quoted prices in markets that are not active, or other inputs that are observable or can be corroborated by observable market data for substantially the full term of the assets or liabilities.

Level 3: Valuation is generated from techniques that use significant assumptions not observable in the market. Valuation techniques include pricing models, discounted cash flow methodologies or similar techniques.

The accounting guidance for fair value requires that we maximize the use of observable inputs and minimize the use of unobservable inputs in determining fair value. The accounting guidance also provides for the irrevocable option to elect, on a contract-by-contract basis, to measure certain financial assets and liabilities at fair value at inception of the contract and record any subsequent changes to fair value in the consolidated statements of income. See “Note 16—Fair Value Measurement” for additional information.

## Accounting for Acquisitions

We account for business combinations under the acquisition method of accounting. Under the acquisition method, tangible and intangible identifiable assets acquired, liabilities assumed and any noncontrolling interest in the acquiree are recorded at fair value as of the acquisition date, with limited exceptions. Transaction costs and costs to restructure the acquired company are expensed as incurred. Goodwill is recognized as the excess of the acquisition price over the estimated fair value of the identifiable net assets acquired. Likewise, if the fair value of the net assets acquired is greater than the acquisition price, a bargain purchase gain is recognized and recorded in other non-interest income.

If the acquired set of activities and assets do not meet the accounting definition of a business, the transaction is accounted for as an asset acquisition. In an asset acquisition, the assets acquired are recorded at the purchase price plus any transaction costs incurred and no goodwill is recognized.



# CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

## Accounting Standards Adopted During the Twelve Months Ended December 31, 2019

<table><tr><td>Standard</td><td>Guidance</td><td>Adoption Timing and Financial Statements Impacts</td></tr><tr><td>Codification Improvements</td><td>Clarifies the measurement of the hedged item in fair value hedges of interest rate risk in partial-term fair value hedges and the treatment of the basis adjustments.</td><td>We early adopted Topic 3 of this guidance in the fourth quarter of 2019 and applied the amendments retrospectively as of January 1, 2018 (the date we initially applied ASU No. 2017-12).</td></tr><tr><td>Accounting Standards Update (“ASU”) No. 2019-04, Codification Improvements to Topic 326, Financial Instruments—Credit Losses, Topic 815, Derivatives and Hedging, and Topic 825, Financial Instruments</td><td></td><td>Our adoption of this standard did not have a material impact on our consolidated financial statements.</td></tr><tr><td>Topic 3: Codification Improvements to Update 2017-12 and Other Hedging Items</td><td></td><td></td></tr><tr><td>Issued April 2019</td><td></td><td></td></tr><tr><td>Premium Amortization on Callable Debt</td><td>Shortens the amortization period from the contractual life to the earliest call date for certain purchased callable debt securities held at a premium.</td><td>We adopted this guidance in the first quarter of 2019 using the modified retrospective method of adoption.</td></tr><tr><td>Accounting Standards Update No. 2017-08, Receivables—Nonrefundable Fees and Other Costs (Subtopic 310-20): Premium Amortization on Purchased Callable Debt Securities</td><td></td><td>Our adoption of this standard did not have a material impact on our consolidated financial statements.</td></tr><tr><td>Issued March 2017</td><td></td><td></td></tr><tr><td>Leases</td><td>Requires lessees to recognize right of use assets and lease liabilities on their consolidated balance sheets and disclose key information about all their leasing arrangements, with certain practical expedients.</td><td>We adopted this guidance in the first quarter of 2019, using the modified retrospective method of adoption without restating prior periods.</td></tr><tr><td>ASU No. 2016-02, Leases (Topic 842)</td><td></td><td>We elected the practical expedients that permitted us to not reassess the lease classification of existing leases, whether existing contracts contain a lease or the treatment of initial direct costs on existing leases.</td></tr><tr><td>Issued February 2016</td><td></td><td>Upon adoption, we recorded a lease liability of $1.9 billion and right of use asset of $1.6 billion, which is net of other lease-related balances.</td></tr></table>



# CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

## NOTE 2—INVESTMENT SECURITIES

Our investment securities portfolio consists primarily of the following: U.S. Treasury securities; U.S. government-sponsored enterprise or agency (“Agency”) and non-agency residential mortgage-backed securities (“RMBS”); Agency commercial mortgage-backed securities (“CMBS”); and other securities. Agency securities include Government National Mortgage Association (“Ginnie Mae”) guaranteed securities, Federal National Mortgage Association (“Fannie Mae”) and Federal Home Loan Mortgage Corporation (“Freddie Mac”) issued securities. The carrying value of our investments in U.S. Treasury and Agency securities represented 96% of our total investment securities portfolio as of both December 31, 2019 and 2018.

On December 31, 2019, we transferred our entire portfolio of held to maturity securities to available for sale in consideration of changes to regulatory capital requirements under the Tailoring Rules, which no longer required us to include in regulatory capital certain elements of AOCI, including unrealized gains and losses from available for sale securities. On the date of transfer, these securities had a fair value of $33.2 billion, including pre-tax unrealized gains of $1.2 billion.

The table below presents the amortized cost, gross unrealized gains and losses, and fair value of securities available for sale as of December 31, 2019 and 2018.

Table 2.1: Investment Securities Available for Sale

<table><tr><td rowspan="2">(Dollars in millions)</td><td colspan="5">December 31, 2019</td></tr><tr><td>Amortized Cost</td><td>Gross Unrealized Gains</td><td>Gross Unrealized Losses</td><td>Fair Value</td><td></td></tr><tr><td>Investment securities available for sale:</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S. Treasury securities</td><td>$ 4,122</td><td>$ 6</td><td>$ (4)</td><td>$ 4,124</td><td></td></tr><tr><td>RMBS:</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Agency</td><td>62,003</td><td>1,120</td><td>(284)</td><td>62,839</td><td></td></tr><tr><td>Non-agency</td><td>1,235</td><td>266</td><td>(2)</td><td>1,499</td><td></td></tr><tr><td>Total RMBS</td><td>63,238</td><td>1,386</td><td>(286)</td><td>64,338</td><td></td></tr><tr><td>Agency CMBS</td><td>9,303</td><td>165</td><td>(42)</td><td>9,426</td><td></td></tr><tr><td>Other securities \( ^{(1)} \)</td><td>1,321</td><td>4</td><td>0</td><td>1,325</td><td></td></tr><tr><td>Total investment securities available for sale</td><td>$ 77,984</td><td>$ 1,561</td><td>$ (332)</td><td>$ 79,213</td><td></td></tr></table>

<table><tr><td rowspan="2">(Dollars in millions)</td><td colspan="5">December 31, 2018</td></tr><tr><td>Amortized Cost</td><td>Gross Unrealized Gains</td><td>Gross Unrealized Losses</td><td>Fair Value</td><td></td></tr><tr><td>Investment securities available for sale:</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S. Treasury securities</td><td>$ 6,146</td><td>$ 15</td><td>$ (17)</td><td>$ 6,144</td><td></td></tr><tr><td>RMBS:</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Agency</td><td>32,710</td><td>62</td><td>(869)</td><td>31,903</td><td></td></tr><tr><td>Non-agency</td><td>1,440</td><td>304</td><td>(2)</td><td>1,742</td><td></td></tr><tr><td>Total RMBS</td><td>34,150</td><td>366</td><td>(871)</td><td>33,645</td><td></td></tr><tr><td>Agency CMBS</td><td>4,806</td><td>11</td><td>(78)</td><td>4,739</td><td></td></tr><tr><td>Other securities \( ^{(1)} \)</td><td>1,626</td><td>2</td><td>(6)</td><td>1,622</td><td></td></tr><tr><td>Total investment securities available for sale</td><td>$ 46,728</td><td>$ 394</td><td>$ (972)</td><td>$ 46,150</td><td></td></tr></table>



# CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

## Investment Securities in a Gross Unrealized Loss Position

The table below provides, by major security type, information about our securities available for sale in a gross unrealized loss position and the length of time that individual securities have been in a continuous unrealized loss position as of December 31, 2019 and 2018.

Table 2.2: Securities in a Gross Unrealized Loss Position

<table><tr><td rowspan="3">(Dollars in millions)</td><td colspan="9">December 31, 2019</td></tr><tr><td colspan="3">Less than 12 Months</td><td colspan="3">12 Months or Longer</td><td colspan="3">Total</td></tr><tr><td>Fair Value</td><td>Gross Unrealized Losses</td><td>Fair Value</td><td>Gross Unrealized Losses</td><td>Fair Value</td><td>Gross Unreali</td><td>z</td><td></td><td></td></tr><tr><td>Investment securities available for sale:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S. Treasury securities</td><td>$ 2,647</td><td>$ (4)</td><td>$ 0</td><td>$ 0</td><td>$ 2,647</td><td>$ (4)</td><td></td><td></td><td></td></tr><tr><td>RMBS:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Agency</td><td>10,494</td><td>(92)</td><td>10,567</td><td>(192)</td><td>21,061</td><td>(284)</td><td></td><td></td><td></td></tr><tr><td>Non-agency</td><td>35</td><td>(1)</td><td>16</td><td>(1)</td><td>51</td><td>(2)</td><td></td><td></td><td></td></tr><tr><td>Total RMBS</td><td>10,529</td><td>(93)</td><td>10,583</td><td>(193)</td><td>21,112</td><td>(286)</td><td></td><td></td><td></td></tr><tr><td>Agency CMBS</td><td>2,580</td><td>(23)</td><td>1,563</td><td>(19)</td><td>4,143</td><td>(42)</td><td></td><td></td><td></td></tr><tr><td>Other securities</td><td>126</td><td>0</td><td>106</td><td>0</td><td>232</td><td>0</td><td></td><td></td><td></td></tr><tr><td>Total investment securities available for sale in a gross unrealized loss position</td><td>$ 15,882</td><td>$ (120)</td><td>$ 12,252</td><td>$ (212)</td><td>$ 28,134</td><td>$ (332)</td><td></td><td></td><td></td></tr></table>

<table><tr><td rowspan="3">(Dollars in millions)</td><td colspan="9">December 31, 2018</td></tr><tr><td colspan="3">Less than 12 Months</td><td colspan="3">12 Months or Longer</td><td colspan="3">Total</td></tr><tr><td>Fair Value</td><td>Gross Unrealized Losses</td><td>Fair Value</td><td>Gross Unrealized Losses</td><td>Fair Value</td><td>Gross Unreali</td><td>z</td><td></td><td></td></tr><tr><td>Investment securities available for sale:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S. Treasury securities</td><td>$ 2,543</td><td>$ (3)</td><td>$ 1,076</td><td>$ (14)</td><td>$ 3,619</td><td>$ (17)</td><td></td><td></td><td></td></tr><tr><td>RMBS:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Agency</td><td>7,863</td><td>(260)</td><td>18,118</td><td>(609)</td><td>25,981</td><td>(869)</td><td></td><td></td><td></td></tr><tr><td>Non-agency</td><td>89</td><td>(2)</td><td>10</td><td>0</td><td>99</td><td>(2)</td><td></td><td></td><td></td></tr><tr><td>Total RMBS</td><td>7,952</td><td>(262)</td><td>18,128</td><td>(609)</td><td>26,080</td><td>(871)</td><td></td><td></td><td></td></tr><tr><td>Agency CMBS</td><td>2,004</td><td>(31)</td><td>1,540</td><td>(47)</td><td>3,544</td><td>(78)</td><td></td><td></td><td></td></tr><tr><td>Other securities</td><td>244</td><td>(1)</td><td>678</td><td>(5)</td><td>922</td><td>(6)</td><td></td><td></td><td></td></tr><tr><td>Total investment securities available for sale in a gross unrealized loss position</td><td>$ 12,743</td><td>$ (297)</td><td>$ 21,422</td><td>$ (675)</td><td>$ 34,165</td><td>$ (972)</td><td></td><td></td><td></td></tr></table>

As of December 31, 2019, the amortized cost of approximately 900 securities available for sale exceeded their fair value by $332 million, of which $212 million related to securities that had been in a loss position for 12 months or longer.



# CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

## Maturities and Yields of Investment Securities

The table below summarizes, by major security type, the contractual maturities and weighted-average yields of our investment securities as of December 31, 2019. Because borrowers may have the right to call or prepay certain obligations, the expected maturities of our securities are likely to differ from the scheduled contractual maturities presented below. The weighted-average yield below represents the effective yield for the investment securities and is calculated based on the amortized cost of each security.

Table 2.3: Contractual Maturities and Weighted-Average Yields of Securities

<table><tr><td rowspan="2">(Dollars in millions)</td><td colspan="7">December 31, 2019</td></tr><tr><td>Due in 1 Year or Less</td><td>Due &gt; 1 Year through 5 Years</td><td>Due &gt; 5 Years through 10 Years</td><td>Due &gt; 10 Years</td><td>Total</td><td></td><td></td></tr><tr><td>Fair value of securities available for sale:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S. Treasury securities</td><td>$ 0</td><td>$ 1,476</td><td>$ 2,648</td><td>$ 0</td><td>$ 4,124</td><td></td><td></td></tr><tr><td>RMBS \( ^{(1)} \) :</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Agency</td><td>0</td><td>36</td><td>891</td><td>61,912</td><td>62,839</td><td></td><td></td></tr><tr><td>Non-agency</td><td>0</td><td>0</td><td>0</td><td>1,499</td><td>1,499</td><td></td><td></td></tr><tr><td>Total RMBS</td><td>0</td><td>36</td><td>891</td><td>63,411</td><td>64,338</td><td></td><td></td></tr><tr><td>Agency CMBS \( ^{(1)} \)</td><td>2</td><td>1,753</td><td>3,574</td><td>4,097</td><td>9,426</td><td></td><td></td></tr><tr><td>Other securities</td><td>501</td><td>557</td><td>267</td><td>0</td><td>1,325</td><td></td><td></td></tr><tr><td>Total securities available for sale</td><td>$ 503</td><td>$ 3,822</td><td>$ 7,380</td><td>$ 67,508</td><td>$ 79,213</td><td></td><td></td></tr><tr><td>Amortized cost of securities available for sale</td><td>$ 503</td><td>$ 3,816</td><td>$ 7,334</td><td>$ 66,331</td><td>$ 77,984</td><td></td><td></td></tr><tr><td>Weighted-average yield for securities available for sale</td><td>1.43%</td><td>2.37%</td><td>2.60%</td><td>3.06%</td><td>2.97%</td><td></td><td></td></tr></table>

(1) As of December 31, 2019, the weighted-average expected maturities of RMBS and Agency CMBS is 5.4 years for each portfolio.

## Other-Than-Temporary Impairment

We evaluate all securities in an unrealized loss position at least quarterly, and more often as market conditions require, to assess whether the impairment is other-than-temporary. Our OTTI assessment is based on a discounted cash flow analysis which requires careful use of judgments and assumptions. A number of qualitative and quantitative criteria may be considered in our assessment, as applicable, including the size and the nature of the portfolio; historical and projected performance such as prepayment, default and loss severity for the RMBS portfolio; recent credit events specific to the issuer and/or industry to which the issuer belongs; the payment structure of the security; external credit ratings of the issuer and any failure or delay of the issuer to make scheduled interest or principal payments; the value of underlying collateral; our intent and ability to hold the security; and current and projected market and macro-economic conditions.

If we intend to sell a security in an unrealized loss position or it is more likely than not that we will be required to sell the security prior to recovery of its amortized cost basis, the entire difference between the amortized cost basis of the security and its fair value is recognized in earnings. As of December 31, 2019, we had sold all securities previously designated with the intent to sell, and did not intend to sell, nor believe that we will be required to sell, any other security in an unrealized loss position prior to the recovery of its amortized cost basis.

For those securities that we do not intend to sell nor expect to be required to sell, an analysis is performed to determine if any of the impairment is due to credit-related factors or whether it is due to other factors, such as interest rates. Credit-related impairment is recognized in earnings, with the remaining unrealized non-credit-related impairment recorded in AOCI. We determine the credit component based on the difference between the security’s amortized cost basis and the present value of its expected cash flows, discounted at the security’s effective yield.



# CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

## Realized Gains and Losses on Securities and OTTI Recognized in Earnings

The following table presents the gross realized gains or losses and proceeds from the sale of securities available for sale for the years ended December 31, 2019, 2018 and 2017. We did not sell any investment securities that were classified as held to maturity.

Table 2.4: Realized Gains and Losses on Securities and OTTI Recognized in Earnings

<table><tr><td rowspan="2">(Dollars in millions)</td><td colspan="4">Year Ended December 31,</td></tr><tr><td>2019</td><td>2018</td><td>2017</td><td></td></tr><tr><td>Realized gains (losses):</td><td></td><td></td><td></td><td></td></tr><tr><td>Gross realized gains</td><td>$     44</td><td>$     13</td><td>$     144</td><td></td></tr><tr><td>Gross realized losses</td><td>(18)</td><td>(21)</td><td>(74)</td><td></td></tr><tr><td>Net realized gains (losses)</td><td>26</td><td>(8)</td><td>70</td><td></td></tr><tr><td>OTTI recognized in earnings:</td><td></td><td></td><td></td><td></td></tr><tr><td>Credit-related OTTI</td><td>0</td><td>(1)</td><td>(2)</td><td></td></tr><tr><td>Intent-to-sell OTTI</td><td>0</td><td>(200)</td><td>(3)</td><td></td></tr><tr><td>Total OTTI recognized in earnings</td><td>0</td><td>(201)</td><td>(5)</td><td></td></tr><tr><td>Net securities gains (losses)</td><td>$     26</td><td>$      (209)</td><td>$     65</td><td></td></tr><tr><td>Total proceeds from sales</td><td>$     4,780</td><td>$     6,399</td><td>$     8,181</td><td></td></tr></table>

The cumulative credit loss component of the OTTI losses that have been recognized in our consolidated statements of income related to the securities that we do not intend to sell was $134 million and $140 million as of December 31, 2019 and 2018, respectively.

## Securities Pledged and Received

We pledged investment securities totaling $14.0 billion and $16.3 billion as of December 31, 2019 and 2018, respectively. These securities are primarily pledged to secure FHLB advances and Public Funds deposits, as well as for other purposes as required or permitted by law. We accepted pledges of securities with a fair value of approximately $1 million as of both December 31, 2019 and 2018, related to our derivative transactions.

## Purchased Credit-Impaired Debt Securities

The table below presents the outstanding balance and carrying value of the purchased credit-impaired debt securities as of December 31, 2019 and 2018.

Table 2.5: Outstanding Balance and Carrying Value of Purchased Credit-Impaired Debt Securities

<table><tr><td>(Dollars in millions)</td><td>December 31, 2019</td><td>December 31, 2018</td></tr><tr><td>Outstanding balance</td><td>$     1,501</td><td>$     1,784</td></tr><tr><td>Carrying value</td><td>1,347</td><td>1,537</td></tr></table>



# CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

## Changes in Accretable Yield of Purchased Credit-Impaired Debt Securities

The following table presents changes in the accretable yield related to the purchased credit-impaired debt securities for the years ended December 31, 2019, 2018 and 2017.

Table 2.6: Changes in the Accretable Yield of Purchased Credit-Impaired Debt Securities

<table><tr><td rowspan="2">(Dollars in millions)</td><td colspan="4">Year Ended December 31,</td></tr><tr><td>2019</td><td>2018</td><td>2017</td><td></td></tr><tr><td>Accretable yield, beginning of period</td><td>$ 698</td><td>$ 826</td><td>$ 1,173</td><td></td></tr><tr><td>Accretion recognized in earnings</td><td>(166)</td><td>(153)</td><td>(182)</td><td></td></tr><tr><td>Reduction due to payoffs, disposals, transfers and other</td><td>(7)</td><td>(3)</td><td>(157)</td><td></td></tr><tr><td>Net reclassifications (to) from nonaccretable difference</td><td>19</td><td>28</td><td>(8)</td><td></td></tr><tr><td>Accretable yield, end of period</td><td>$ 544</td><td>$ 698</td><td>$ 826</td><td></td></tr></table>



# CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

## NOTE 3—LOANS

Our loan portfolio consists of loans held for investment, including loans held in our consolidated trusts, and loans held for sale. We further divide our loans held for investment into three portfolio segments: credit card, consumer banking and commercial banking. Credit card loans consist of domestic and international credit card loans. Consumer banking loans consist of auto and retail banking loans. Commercial banking loans consist of commercial and multifamily real estate as well as commercial and industrial loans. We sold all of our consumer home loan portfolio and the related servicing during 2018. The information presented in this section excludes loans held for sale, which are carried at either fair value (if we elect the fair value option) or at the lower of cost or fair value.

We monitor delinquency trends to assess our exposure to credit risk in our loan portfolio. The table below presents the composition and an aging analysis of our loans held for investment as of December 31, 2019 and 2018. The delinquency aging includes all past due loans, both performing and nonperforming.

Table 3.1: Loan Portfolio Composition and Aging Analysis

<table><tr><td rowspan="2">(Dollars in millions)</td><td colspan="8">December 31, 2019</td></tr><tr><td>Current</td><td>30-59 Days</td><td>60-89 Days</td><td>&gt; 90 Days</td><td>Total Delinquent Loans</td><td>PCI Loans</td><td>Total Loans</td><td></td></tr><tr><td>Credit Card:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Domestic credit card</td><td>$113,857</td><td>$ 1,341</td><td>$ 1,038</td><td>$ 2,277</td><td>$ 4,656</td><td>$ 93</td><td>$118,606</td><td></td></tr><tr><td>International card businesses</td><td>9,277</td><td>133</td><td>84</td><td>136</td><td>353</td><td>0</td><td>9,630</td><td></td></tr><tr><td>Total credit card</td><td>123,134</td><td>1,474</td><td>1,122</td><td>2,413</td><td>5,009</td><td>93</td><td>128,236</td><td></td></tr><tr><td>Consumer Banking:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Auto</td><td>55,778</td><td>2,828</td><td>1,361</td><td>395</td><td>4,584</td><td>0</td><td>60,362</td><td></td></tr><tr><td>Retail banking</td><td>2,658</td><td>24</td><td>8</td><td>11</td><td>43</td><td>2</td><td>2,703</td><td></td></tr><tr><td>Total consumer banking</td><td>58,436</td><td>2,852</td><td>1,369</td><td>406</td><td>4,627</td><td>2</td><td>63,065</td><td></td></tr><tr><td>Commercial Banking:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Commercial and multifamily real estate</td><td>30,157</td><td>43</td><td>20</td><td>4</td><td>67</td><td>21</td><td>30,245</td><td></td></tr><tr><td>Commercial and industrial</td><td>44,009</td><td>75</td><td>26</td><td>143</td><td>244</td><td>10</td><td>44,263</td><td></td></tr><tr><td>Total commercial banking</td><td>74,166</td><td>118</td><td>46</td><td>147</td><td>311</td><td>31</td><td>74,508</td><td></td></tr><tr><td>Total loans \( ^{(1)} \)</td><td>$255,736</td><td>$ 4,444</td><td>$ 2,537</td><td>$ 2,966</td><td>$ 9,947</td><td>$ 126</td><td>$265,809</td><td></td></tr><tr><td>% of Total loans</td><td>96.2%</td><td>1.6%</td><td>1.0%</td><td>1.1%</td><td>3.7%</td><td>0.1%</td><td>100.0%</td><td></td></tr></table>



## CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

<table><tr><td rowspan="2">(Dollars in millions)</td><td colspan="8">December 31, 2018</td></tr><tr><td>Current</td><td>30-59 Days</td><td>60-89 Days</td><td>&gt; 90 Days</td><td>Total Delinquent Loans</td><td>PCI Loans</td><td>Total Loans</td><td></td></tr><tr><td>Credit Card:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Domestic credit card</td><td>$103,014</td><td>$ 1,270</td><td>$ 954</td><td>$ 2,111</td><td>$ 4,335</td><td>$ 1</td><td>$107,350</td><td></td></tr><tr><td>International card businesses</td><td>8,678</td><td>127</td><td>78</td><td>128</td><td>333</td><td>0</td><td>9,011</td><td></td></tr><tr><td>Total credit card</td><td>111,692</td><td>1,397</td><td>1,032</td><td>2,239</td><td>4,668</td><td>1</td><td>116,361</td><td></td></tr><tr><td>Consumer Banking:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Auto</td><td>52,032</td><td>2,624</td><td>1,326</td><td>359</td><td>4,309</td><td>0</td><td>56,341</td><td></td></tr><tr><td>Retail banking</td><td>2,809</td><td>23</td><td>8</td><td>20</td><td>51</td><td>4</td><td>2,864</td><td></td></tr><tr><td>Total consumer banking</td><td>54,841</td><td>2,647</td><td>1,334</td><td>379</td><td>4,360</td><td>4</td><td>59,205</td><td></td></tr><tr><td>Commercial Banking:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Commercial and multifamily real estate</td><td>28,737</td><td>101</td><td>20</td><td>19</td><td>140</td><td>22</td><td>28,899</td><td></td></tr><tr><td>Commercial and industrial</td><td>40,704</td><td>135</td><td>43</td><td>101</td><td>279</td><td>108</td><td>41,091</td><td></td></tr><tr><td>Total commercial lending</td><td>69,441</td><td>236</td><td>63</td><td>120</td><td>419</td><td>130</td><td>69,990</td><td></td></tr><tr><td>Small-ticket commercial real estate</td><td>336</td><td>2</td><td>1</td><td>4</td><td>7</td><td>0</td><td>343</td><td></td></tr><tr><td>Total commercial banking</td><td>69,777</td><td>238</td><td>64</td><td>124</td><td>426</td><td>130</td><td>70,333</td><td></td></tr><tr><td>Total loans \( ^{(1)} \)</td><td>$236,310</td><td>$ 4,282</td><td>$ 2,430</td><td>$ 2,742</td><td>$ 9,454</td><td>$ 135</td><td>$245,899</td><td></td></tr><tr><td>% of Total loans</td><td>96.1%</td><td>1.7%</td><td>1.0%</td><td>1.1%</td><td>3.8%</td><td>0.1%</td><td>100.0%</td><td></td></tr></table>

(1) Loans, other than PCI loans, include unamortized premiums and discounts, and unamortized deferred fees and costs totaling $1.1 billion and $818 million as of December 31, 2019 and 2018, respectively.

The following table presents the outstanding balance of loans 90 days or more past due that continue to accrue interest and loans classified as nonperforming as of December 31, 2019 and 2018. Nonperforming loans generally include loans that have been placed on nonaccrual status. PCI loans are excluded from the table below. See “Note 1—Summary of Significant Accounting Policies” for additional information on our policies for nonperforming loans and accounting for PCI loans.

Table 3.2: 90+ Day Delinquent Loans Accruing Interest and Nonperforming Loans

<table><tr><td rowspan="2">(Dollars in millions)</td><td colspan="3">December 31, 2019</td><td colspan="3">December 31, 2018</td></tr><tr><td>&gt; 90 Days and Accruing</td><td>Nonperforming Loans</td><td>&gt; 90 Days and Accruing</td><td>Nonperforming Loans</td><td></td><td></td></tr><tr><td>Credit Card:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Domestic credit card</td><td>$ 2,277</td><td>N/A</td><td>$ 2,111</td><td>N/A</td><td></td><td></td></tr><tr><td>International card businesses</td><td>130</td><td>$ 25</td><td>122</td><td>$ 22</td><td></td><td></td></tr><tr><td>Total credit card</td><td>2,407</td><td>25</td><td>2,233</td><td>22</td><td></td><td></td></tr><tr><td>Consumer Banking:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Auto</td><td>0</td><td>487</td><td>0</td><td>449</td><td></td><td></td></tr><tr><td>Retail banking</td><td>0</td><td>23</td><td>0</td><td>30</td><td></td><td></td></tr><tr><td>Total consumer banking</td><td>0</td><td>510</td><td>0</td><td>479</td><td></td><td></td></tr><tr><td>Commercial Banking:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Commercial and multifamily real estate</td><td>0</td><td>38</td><td>0</td><td>83</td><td></td><td></td></tr><tr><td>Commercial and industrial</td><td>0</td><td>410</td><td>0</td><td>223</td><td></td><td></td></tr><tr><td>Total commercial lending</td><td>0</td><td>448</td><td>0</td><td>306</td><td></td><td></td></tr><tr><td>Small-ticket commercial real estate</td><td>0</td><td>0</td><td>0</td><td>6</td><td></td><td></td></tr><tr><td>Total commercial banking</td><td>0</td><td>448</td><td>0</td><td>312</td><td></td><td></td></tr><tr><td>Total</td><td>$ 2,407</td><td>$ 983</td><td>$ 2,233</td><td>$ 813</td><td></td><td></td></tr><tr><td>% of Total loans held for investment</td><td>0.9%</td><td>0.4%</td><td>0.9%</td><td>0.3%</td><td></td><td></td></tr></table>



# CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

## Credit Quality Indicators

We closely monitor economic conditions and loan performance trends to assess and manage our exposure to credit risk. We discuss these risks and our credit quality indicator for each portfolio segment below.

## Credit Card

Our credit card loan portfolio is highly diversified across millions of accounts and numerous geographies without significant individual exposure. We therefore generally manage credit risk based on portfolios with common risk characteristics. The risk in our credit card loan portfolio correlates to broad economic trends, such as unemployment rates and home values, as well as consumers' financial condition, all of which can have a material effect on credit performance. The key indicator we assess in monitoring the credit quality and risk of our credit card loan portfolio is delinquency trends, including an analysis of loan migration between delinquency categories over time. Table 3.1 details delinquency trends for our loan portfolios as of December 31, 2019 and 2018.

## Consumer Banking

Our consumer banking loan portfolio consists of auto and retail banking loans. Similar to our credit card loan portfolio, the risk in our consumer banking loan portfolio correlates to broad economic trends, such as unemployment rates, gross domestic product and home values, as well as consumers' financial condition, all of which can have a material effect on credit performance. The key indicator we monitor when assessing the credit quality and risk of our auto loan portfolio is borrower credit scores as they measure the creditworthiness of borrowers. Delinquency trends are the key indicator we assess in monitoring the credit quality and risk of our retail banking loan portfolio. Table 3.1 details delinquency trends for our loan portfolios as of December 31, 2019 and 2018.

The table below provides details on the credit scores of our auto loan portfolio as of December 31, 2019 and 2018.

Table 3.3: Auto Loan Credit Score Distribution - At Origination FICO Scores \( ^{(1)} \) 

<table><tr><td>(Dollars in millions)</td><td>December 31, 2019</td><td>December 31, 2018</td></tr><tr><td>Greater than 660</td><td>$ 28,773</td><td>$ 27,913</td></tr><tr><td>621 - 660</td><td>11,924</td><td>10,729</td></tr><tr><td>620 or below</td><td>19,665</td><td>17,699</td></tr><tr><td>Total</td><td>$ 60,362</td><td>$ 56,341</td></tr></table>

(1) Amounts represent period-end loans held for investment in each credit score category. Auto credit scores generally represent average FICO scores obtained from three credit bureaus at the time of application and are not refreshed thereafter. Balances for which no credit score is available or the credit score is invalid are included in the 620 or below category.

## Commercial Banking

We evaluate the credit risk of commercial banking loans using a risk rating system. We assign internal risk ratings to loans based on relevant information about the ability of the borrowers to repay their debt. In determining the risk rating of a particular loan, some of the factors considered are the borrower's current financial condition, historical and projected future credit performance, prospects for support from financially responsible guarantors, the estimated realizable value of any collateral and current economic trends. The scale based on our internal risk rating system is as follows:

• Noncriticized: Loans that have not been designated as criticized, frequently referred to as “pass” loans.

- Criticized performing: Loans in which the financial condition of the obligor is stressed, affecting earnings, cash flows or collateral values. The borrower currently has adequate capacity to meet near-term obligations; however, the stress, left unabated, may result in deterioration of the repayment prospects at some future date.

- Criticized nonperforming: Loans that are not adequately protected by the current net worth and paying capacity of the obligor or the collateral pledged, if any. Loans classified as criticized nonperforming have a well-defined weakness, or



# CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

weaknesses, which jeopardize the full repayment of the debt. These loans are characterized by the distinct possibility that we will sustain a credit loss if the deficiencies are not corrected and are generally placed on nonaccrual status.

We use our internal risk rating system for regulatory reporting, determining the frequency of credit exposure reviews, and evaluating and determining the allowance for loan and lease losses for commercial loans. Generally, loans that are designated as criticized performing and criticized nonperforming are reviewed quarterly by management to determine if they are appropriately classified/rated and whether any impairment exists. Noncriticized loans are also generally reviewed, at least annually, to determine the appropriate risk rating. In addition, we evaluate the risk rating during the renewal process of any loan or if a loan becomes past due.

The following table presents the internal risk ratings of our commercial banking loan portfolio as of December 31, 2019 and 2018.

Table 3.4: Commercial Banking Risk Profile by Internal Risk Rating

<table><tr><td rowspan="2">(Dollars in millions)</td><td colspan="7">December 31, 2019</td></tr><tr><td>Commercial and Multifamily Real Estate</td><td>% of Total</td><td>Commercial and Industrial</td><td>% of Total</td><td>Total Commercial Banking</td><td>% of Total</td><td></td></tr><tr><td>Internal risk rating: \( ^{(1)} \)</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Noncriticized</td><td>$ 29,625</td><td>97.9%</td><td>$ 42,223</td><td>95.4%</td><td>$ 71,848</td><td>96.5%</td><td></td></tr><tr><td>Criticized performing</td><td>561</td><td>1.9</td><td>1,620</td><td>3.7</td><td>2,181</td><td>2.9</td><td></td></tr><tr><td>Criticized nonperforming</td><td>38</td><td>0.1</td><td>410</td><td>0.9</td><td>448</td><td>0.6</td><td></td></tr><tr><td>PCI loans</td><td>21</td><td>0.1</td><td>10</td><td>0.0</td><td>31</td><td>0.0</td><td></td></tr><tr><td>Total</td><td>$ 30,245</td><td>100.0%</td><td>$ 44,263</td><td>100.0%</td><td>$ 74,508</td><td>100.0%</td><td></td></tr></table>

<table><tr><td rowspan="2">(Dollars in millions)</td><td rowspan="2">Commercial and Multifamily Real Estate</td><td rowspan="2">% of Total</td><td rowspan="2">Commercial and Industrial</td><td rowspan="2">% of Total</td><td rowspan="2">Small-Ticket Commercial Real Estate</td><td rowspan="2">% of Total</td><td rowspan="2">Total Commercial Banking</td><td rowspan="2">% of Total</td></tr><tr></tr><tr><td>Internal risk rating: \( ^{(1)} \)</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Noncriticized</td><td>$ 28,239</td><td>97.7%</td><td>$ 39,468</td><td>96.1%</td><td>$ 336</td><td>98.0%</td><td>$ 68,043</td><td>96.8%</td></tr><tr><td>Criticized performing</td><td>555</td><td>1.9</td><td>1,292</td><td>3.1</td><td>1</td><td>0.3</td><td>1,848</td><td>2.6</td></tr><tr><td>Criticized nonperforming</td><td>83</td><td>0.3</td><td>223</td><td>0.5</td><td>6</td><td>1.7</td><td>312</td><td>0.4</td></tr><tr><td>PCI loans</td><td>22</td><td>0.1</td><td>108</td><td>0.3</td><td>0</td><td>0.0</td><td>130</td><td>0.2</td></tr><tr><td>Total</td><td>$ 28,899</td><td>100.0%</td><td>$ 41,091</td><td>100.0%</td><td>$ 343</td><td>100.0%</td><td>$ 70,333</td><td>100.0%</td></tr></table>

(1) Criticized exposures correspond to the “Special Mention,” “Substandard” and “Doubtful” asset categories defined by bank regulatory authorities.

## Impaired Loans

The following table presents information on our impaired loans as of December 31, 2019 and 2018, and for the years ended December 31, 2019, 2018 and 2017. Impaired loans include loans modified in troubled debt restructurings (“TDRs”), all nonperforming commercial loans and nonperforming home loans with a specific impairment. Impaired loans without an allowance generally represent loans that have been charged down to the fair value of the underlying collateral for which we believe no additional losses have been incurred, or where the fair value of the underlying collateral meets or exceeds the loan’s amortized cost. PCI loans are excluded from the following table.



## CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

Table 3.5: Impaired Loans

<table><tr><td rowspan="2">(Dollars in millions)</td><td colspan="7">December 31, 2019</td></tr><tr><td>With an Allowance</td><td>Without an Allowance</td><td>Total Recorded Investment</td><td>Related Allowance</td><td>Net Recorded Investment</td><td>Unpaid Principal Balance</td><td></td></tr><tr><td>Credit Card:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Domestic credit card</td><td>$ 630</td><td>$ 0</td><td>$ 630</td><td>$ 122</td><td>$ 508</td><td>$ 620</td><td></td></tr><tr><td>International card businesses</td><td>201</td><td>0</td><td>201</td><td>88</td><td>113</td><td>195</td><td></td></tr><tr><td>Total credit card \( ^{(1)} \)</td><td>831</td><td>0</td><td>831</td><td>210</td><td>621</td><td>815</td><td></td></tr><tr><td>Consumer Banking:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Auto</td><td>305</td><td>41</td><td>346</td><td>24</td><td>322</td><td>454</td><td></td></tr><tr><td>Retail banking</td><td>39</td><td>3</td><td>42</td><td>4</td><td>38</td><td>46</td><td></td></tr><tr><td>Total consumer banking</td><td>344</td><td>44</td><td>388</td><td>28</td><td>360</td><td>500</td><td></td></tr><tr><td>Commercial Banking:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Commercial and multifamily real estate</td><td>33</td><td>34</td><td>67</td><td>1</td><td>66</td><td>70</td><td></td></tr><tr><td>Commercial and industrial</td><td>481</td><td>125</td><td>606</td><td>115</td><td>491</td><td>800</td><td></td></tr><tr><td>Total commercial banking</td><td>514</td><td>159</td><td>673</td><td>116</td><td>557</td><td>870</td><td></td></tr><tr><td>Total</td><td>$ 1,689</td><td>$ 203</td><td>$ 1,892</td><td>$ 354</td><td>$ 1,538</td><td>$ 2,185</td><td></td></tr></table>

<table><tr><td rowspan="2">(Dollars in millions)</td><td colspan="7">December 31, 2018</td></tr><tr><td>With an Allowance</td><td>Without an Allowance</td><td>Total Recorded Investment</td><td>Related Allowance</td><td>Net Recorded Investment</td><td>Unpaid Principal Balance</td><td></td></tr><tr><td>Credit Card:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Domestic credit card</td><td>$ 666</td><td>$ 0</td><td>$ 666</td><td>$ 186</td><td>$ 480</td><td>$ 654</td><td></td></tr><tr><td>International card businesses</td><td>189</td><td>0</td><td>189</td><td>91</td><td>98</td><td>183</td><td></td></tr><tr><td>Total credit card \( ^{(1)} \)</td><td>855</td><td>0</td><td>855</td><td>277</td><td>578</td><td>837</td><td></td></tr><tr><td>Consumer Banking:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Auto \( ^{(2)} \)</td><td>301</td><td>38</td><td>339</td><td>22</td><td>317</td><td>420</td><td></td></tr><tr><td>Retail banking</td><td>42</td><td>12</td><td>54</td><td>5</td><td>49</td><td>60</td><td></td></tr><tr><td>Total consumer banking</td><td>343</td><td>50</td><td>393</td><td>27</td><td>366</td><td>480</td><td></td></tr><tr><td>Commercial Banking:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Commercial and multifamily real estate</td><td>92</td><td>28</td><td>120</td><td>5</td><td>115</td><td>121</td><td></td></tr><tr><td>Commercial and industrial</td><td>301</td><td>169</td><td>470</td><td>29</td><td>441</td><td>593</td><td></td></tr><tr><td>Total commercial lending</td><td>393</td><td>197</td><td>590</td><td>34</td><td>556</td><td>714</td><td></td></tr><tr><td>Small-ticket commercial real estate</td><td>0</td><td>6</td><td>6</td><td>0</td><td>6</td><td>9</td><td></td></tr><tr><td>Total commercial banking</td><td>393</td><td>203</td><td>596</td><td>34</td><td>562</td><td>723</td><td></td></tr><tr><td>Total</td><td>$ 1,591</td><td>$ 253</td><td>$ 1,844</td><td>$ 338</td><td>$ 1,506</td><td>$ 2,040</td><td></td></tr></table>



## CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

<table><tr><td rowspan="2"></td><td colspan="7">Year Ended December 31,</td></tr><tr><td colspan="3">2019</td><td colspan="2">2018</td><td colspan="2">2017</td></tr><tr><td></td><td>Average Recorded Investment</td><td>Interest Income Recognized</td><td>Average Recorded Investment</td><td>Interest Income Recognized</td><td>Average Recorded Investment</td><td>Average Recorded Investment</td><td>Interest Income Recognized</td></tr><tr><td>(Dollars in millions)</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Credit Card:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Domestic credit card</td><td>$ 643</td><td>$ 57</td><td>$ 655</td><td>$ 63</td><td>$ 602</td><td>$ 63</td><td></td></tr><tr><td>International card businesses</td><td>194</td><td>14</td><td>184</td><td>12</td><td>154</td><td>11</td><td></td></tr><tr><td>Total credit card(1)</td><td>837</td><td>71</td><td>839</td><td>75</td><td>756</td><td>74</td><td></td></tr><tr><td>Consumer Banking:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Auto(2)</td><td>339</td><td>39</td><td>397</td><td>45</td><td>495</td><td>53</td><td></td></tr><tr><td>Home loan</td><td>0</td><td>0</td><td>91</td><td>1</td><td>299</td><td>5</td><td></td></tr><tr><td>Retail banking</td><td>51</td><td>1</td><td>59</td><td>2</td><td>59</td><td>1</td><td></td></tr><tr><td>Total consumer banking</td><td>390</td><td>40</td><td>547</td><td>48</td><td>853</td><td>59</td><td></td></tr><tr><td>Commercial Banking:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Commercial and multifamily real estate</td><td>88</td><td>1</td><td>93</td><td>2</td><td>134</td><td>4</td><td></td></tr><tr><td>Commercial and industrial</td><td>571</td><td>14</td><td>621</td><td>20</td><td>1,118</td><td>18</td><td></td></tr><tr><td>Total commercial lending</td><td>659</td><td>15</td><td>714</td><td>22</td><td>1,252</td><td>22</td><td></td></tr><tr><td>Small-ticket commercial real estate</td><td>4</td><td>0</td><td>5</td><td>0</td><td>7</td><td>0</td><td></td></tr><tr><td>Total commercial banking</td><td>663</td><td>15</td><td>719</td><td>22</td><td>1,259</td><td>22</td><td></td></tr><tr><td>Total</td><td>$ 1,890</td><td>$ 126</td><td>$ 2,105</td><td>$ 145</td><td>$ 2,868</td><td>$ 155</td><td></td></tr></table>

(1) The period-end and average recorded investments of credit card loans include finance charges and fees.

(2) 2018 and 2017 amounts include certain TDRs that were recorded as other assets on our consolidated balance sheets.

## Troubled Debt Restructurings

Total recorded TDRs were $1.7 billion and $1.6 billion as of December 31, 2019 and 2018, respectively. TDRs classified as performing in our credit card and consumer banking loan portfolios totaled $1.1 billion and $1.2 billion as of December 31, 2019 and 2018, respectively. TDRs classified as performing in our commercial banking loan portfolio totaled $224 million and $282 million as of December 31, 2019 and 2018, respectively. Commitments to lend additional funds on loans modified in TDRs totaled $178 million and $256 million as of December 31, 2019 and 2018, respectively.

## Loans Modified in TDRs

As part of our loan modification programs to borrowers experiencing financial difficulty, we may provide multiple concessions to minimize our economic loss and improve long-term loan performance and collectability. The following tables present the major modification types, recorded investment amounts and financial effects of loans modified in TDRs during the years ended December 31, 2019, 2018 and 2017.



## CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

Table 3.6: Troubled Debt Restructurings

<table><tr><td rowspan="2">(Dollars in millions)</td><td rowspan="2">Total Loans Modified(1)</td><td colspan="6">Year Ended December 31, 2019</td></tr><tr><td>Reduced Interest Rate</td><td>Average Rate Reduction</td><td>% of TDR Activity(2)</td><td>Term Extension</td><td>Average Term Extension (Months)</td><td>% of TDR Activity(2)</td></tr><tr><td>Credit Card:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Domestic credit card</td><td>$ 351</td><td>100%</td><td>16.60%</td><td>0%</td><td>0</td><td>0%</td><td>$ 0</td></tr><tr><td>International card businesses</td><td>173</td><td>100</td><td>27.28</td><td>0</td><td>0</td><td>0</td><td>0</td></tr><tr><td>Total credit card</td><td>524</td><td>100</td><td>20.12</td><td>0</td><td>0</td><td>0</td><td>0</td></tr><tr><td>Consumer Banking:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Auto</td><td>268</td><td>39</td><td>3.63</td><td>90</td><td>7</td><td>1</td><td>1</td></tr><tr><td>Retail banking</td><td>7</td><td>11</td><td>10.66</td><td>54</td><td>3</td><td>33</td><td>0</td></tr><tr><td>Total consumer banking</td><td>275</td><td>38</td><td>3.68</td><td>89</td><td>7</td><td>2</td><td>1</td></tr><tr><td>Commercial Banking:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Commercial and multifamily real estate</td><td>39</td><td>87</td><td>0.00</td><td>13</td><td>1</td><td>0</td><td>0</td></tr><tr><td>Commercial and industrial</td><td>159</td><td>3</td><td>0.33</td><td>20</td><td>8</td><td>0</td><td>0</td></tr><tr><td>Total commercial lending</td><td>198</td><td>19</td><td>0.04</td><td>18</td><td>7</td><td>0</td><td>0</td></tr><tr><td>Small-ticket commercial real estate</td><td>1</td><td>0</td><td>0.00</td><td>0</td><td>0</td><td>0</td><td>0</td></tr><tr><td>Total commercial banking</td><td>199</td><td>19</td><td>0.04</td><td>18</td><td>7</td><td>0</td><td>0</td></tr><tr><td>Total</td><td>$ 998</td><td>67</td><td>16.37</td><td>28</td><td>7</td><td>0</td><td>$ 1</td></tr></table>

<table><tr><td rowspan="2">(Dollars in millions)</td><td rowspan="2">Total Loans Modified(1)</td><td colspan="6">Year Ended December 31, 2018</td></tr><tr><td>Reduced Interest Rate</td><td>Average Rate Reduction</td><td>% of TDR Activity(2)</td><td>Average Term Extension (Months)</td><td>% of TDR Activity(2)</td><td>Gross Balance Reduction</td></tr><tr><td>Credit Card:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Domestic credit card</td><td>$ 412</td><td>100%</td><td>15.93%</td><td>0%</td><td>0</td><td>0%</td><td>$ 0</td></tr><tr><td>International card businesses</td><td>184</td><td>100</td><td>26.96</td><td>0</td><td>0</td><td>0</td><td>0</td></tr><tr><td>Total credit card</td><td>596</td><td>100</td><td>19.34</td><td>0</td><td>0</td><td>0</td><td>0</td></tr><tr><td>Consumer Banking:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Auto(3)</td><td>227</td><td>49</td><td>3.88</td><td>89</td><td>8</td><td>1</td><td>1</td></tr><tr><td>Home loan</td><td>6</td><td>28</td><td>1.78</td><td>83</td><td>214</td><td>0</td><td>0</td></tr><tr><td>Retail banking</td><td>8</td><td>16</td><td>10.92</td><td>43</td><td>12</td><td>0</td><td>0</td></tr><tr><td>Total consumer banking</td><td>241</td><td>48</td><td>3.93</td><td>87</td><td>13</td><td>1</td><td>1</td></tr><tr><td>Commercial Banking:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Commercial and multifamily real estate</td><td>43</td><td>0</td><td>0.00</td><td>80</td><td>5</td><td>0</td><td>0</td></tr><tr><td>Commercial and industrial</td><td>170</td><td>0</td><td>1.03</td><td>54</td><td>13</td><td>0</td><td>0</td></tr><tr><td>Total commercial lending</td><td>213</td><td>0</td><td>1.03</td><td>60</td><td>11</td><td>0</td><td>0</td></tr><tr><td>Small-ticket commercial real estate</td><td>3</td><td>0</td><td>0.00</td><td>0</td><td>0</td><td>0</td><td>0</td></tr><tr><td>Total commercial banking</td><td>216</td><td>0</td><td>1.03</td><td>59</td><td>11</td><td>0</td><td>0</td></tr><tr><td>Total</td><td>$ 1,053</td><td>68</td><td>16.84</td><td>32</td><td>12</td><td>0</td><td>$ 1</td></tr></table>



## CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

<table><tr><td rowspan="2">(Dollars in millions)</td><td rowspan="2">Total Loans Modified(1)</td><td colspan="6">Year Ended December 31, 2017</td></tr><tr><td colspan="2">Reduced Interest Rate</td><td colspan="2">Term Extension</td><td colspan="2">Balance Reduction</td></tr><tr><td></td><td></td><td>% of TDR Activity(2)</td><td>Average Rate Reduction</td><td>% of TDR Activity(2)</td><td>Average Term Extension (Months)</td><td>% of TDR Activity(2)</td><td>Gross Balance Reduction</td></tr><tr><td>Credit Card:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Domestic credit card</td><td>$ 406</td><td>100%</td><td>14.50%</td><td>0%</td><td>0</td><td>0%</td><td>0</td></tr><tr><td>International card businesses</td><td>169</td><td>100</td><td>26.51</td><td>0</td><td>0</td><td>0</td><td>0</td></tr><tr><td>Total credit card</td><td>575</td><td>100</td><td>18.02</td><td>0</td><td>0</td><td>0</td><td>0</td></tr><tr><td>Consumer Banking:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Auto(3)</td><td>324</td><td>44</td><td>3.82</td><td>95</td><td>6</td><td>2</td><td>7</td></tr><tr><td>Home loan</td><td>19</td><td>48</td><td>2.77</td><td>78</td><td>233</td><td>2</td><td>0</td></tr><tr><td>Retail banking</td><td>13</td><td>22</td><td>5.77</td><td>73</td><td>10</td><td>0</td><td>0</td></tr><tr><td>Total consumer banking</td><td>356</td><td>44</td><td>3.79</td><td>93</td><td>16</td><td>2</td><td>7</td></tr><tr><td>Commercial Banking:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Commercial and multifamily real estate</td><td>29</td><td>7</td><td>0.02</td><td>26</td><td>5</td><td>0</td><td>0</td></tr><tr><td>Commercial and industrial</td><td>557</td><td>19</td><td>0.80</td><td>59</td><td>17</td><td>0</td><td>0</td></tr><tr><td>Total commercial lending</td><td>586</td><td>18</td><td>0.79</td><td>57</td><td>16</td><td>0</td><td>0</td></tr><tr><td>Small-ticket commercial real estate</td><td>3</td><td>0</td><td>0.00</td><td>4</td><td>0</td><td>0</td><td>0</td></tr><tr><td>Total commercial banking</td><td>589</td><td>18</td><td>0.79</td><td>57</td><td>16</td><td>0</td><td>0</td></tr><tr><td>Total</td><td>$ 1,520</td><td>55</td><td>13.19</td><td>44</td><td>16</td><td>0</td><td>$ 7</td></tr></table>

(1) Represents the recorded investment of total loans modified in TDRs at the end of the period in which they were modified. As not every modification type is included in the table above, the total percentage of TDR activity may not add up to 100%. Some loans may receive more than one type of concession as part of the modification.

(2) Due to multiple concessions granted to some troubled borrowers, percentages may total more than 100% for certain loan types.

(3) Includes certain TDRs that are recorded as other assets on our consolidated balance sheets.

## Subsequent Defaults of Completed TDR Modifications

The following table presents the type, number and recorded investment of loans modified in TDRs that experienced a default during the period and had completed a modification event in the twelve months prior to the default. A default occurs if the loan is either 90 days or more delinquent, has been charged off as of the end of the period presented or has been reclassified from accrual to nonaccrual status.



## CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

Table 3.7: TDRs—Subsequent Defaults

<table><tr><td rowspan="3">(Dollars in millions)</td><td colspan="7">Year Ended December 31,</td></tr><tr><td colspan="2">2019</td><td colspan="2">2018</td><td colspan="3">2017</td></tr><tr><td>Number of Contracts</td><td>Amount</td><td>Number of Contracts</td><td>Amount</td><td>Number of Contracts</td><td>Amount</td><td></td></tr><tr><td>Credit Card:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Domestic credit card</td><td>47,086</td><td>$ 99</td><td>61,070</td><td>$ 126</td><td>55,121</td><td>$ 111</td><td></td></tr><tr><td>International card businesses</td><td>69,470</td><td>110</td><td>61,014</td><td>106</td><td>51,641</td><td>93</td><td></td></tr><tr><td>Total credit card</td><td>116,556</td><td>209</td><td>122,084</td><td>232</td><td>106,762</td><td>204</td><td></td></tr><tr><td>Consumer Banking:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Auto</td><td>5,575</td><td>70</td><td>6,980</td><td>79</td><td>9,446</td><td>109</td><td></td></tr><tr><td>Home loan</td><td>0</td><td>0</td><td>3</td><td>1</td><td>28</td><td>7</td><td></td></tr><tr><td>Retail banking</td><td>24</td><td>2</td><td>26</td><td>2</td><td>41</td><td>4</td><td></td></tr><tr><td>Total consumer banking</td><td>5,599</td><td>72</td><td>7,009</td><td>82</td><td>9,515</td><td>120</td><td></td></tr><tr><td>Commercial Banking:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Commercial and multifamily real estate</td><td>0</td><td>0</td><td>1</td><td>3</td><td>0</td><td>0</td><td></td></tr><tr><td>Commercial and industrial</td><td>1</td><td>25</td><td>26</td><td>120</td><td>244</td><td>269</td><td></td></tr><tr><td>Total commercial lending</td><td>1</td><td>25</td><td>27</td><td>123</td><td>244</td><td>269</td><td></td></tr><tr><td>Small-ticket commercial real estate</td><td>0</td><td>0</td><td>0</td><td>0</td><td>2</td><td>1</td><td></td></tr><tr><td>Total commercial banking</td><td>1</td><td>25</td><td>27</td><td>123</td><td>246</td><td>270</td><td></td></tr><tr><td>Total</td><td>122,156</td><td>$ 306</td><td>129,120</td><td>$ 437</td><td>116,523</td><td>$ 594</td><td></td></tr></table>

## Loans Pledged

We pledged loan collateral of $14.6 billion and $15.8 billion to secure the majority of our FHLB borrowing capacity of $18.7 billion and $19.3 billion as of December 31, 2019 and 2018, respectively. We also pledged loan collateral of $6.7 billion and $9.2 billion to secure our Federal Reserve Discount Window borrowing capacity of $5.3 billion and $7.6 billion as of December 31, 2019 and 2018, respectively. In addition to loans pledged, we securitized a portion of our credit card and auto loans. See “Note 5—Variable Interest Entities and Securitizations” for additional information.

## Finance Charge and Fee Reserve

We continue to accrue finance charges and fees on credit card loans until the account is charged off. Our methodology for estimating the uncollectible portion of billed finance charges and fees is consistent with the methodology we use to estimate the allowance for incurred principal losses on our credit card loan receivables. Total net revenue was reduced by $1.4 billion, $1.3 billion and $1.4 billion in 2019, 2018 and 2017, respectively, for the estimated uncollectible amount of billed finance charges and fees, and related losses. The finance charge and fee reserve, which is recorded as a contra asset on our consolidated balance sheets, totaled $462 million and $468 million as of December 31, 2019 and 2018, respectively.

## Loans Held for Sale

Our total loans held for sale was $400 million and $1.2 billion as of December 31, 2019 and 2018, respectively. We originated for sale $9.0 billion and $8.7 billion of commercial multifamily real estate loans in 2019 and 2018, respectively, and $8.4 billion of conforming residential mortgage loans and commercial multifamily real estate loans in 2017. We retained servicing on all of multifamily real estate loans.



# CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

## NOTE 4—ALLOWANCE FOR LOAN AND LEASE LOSSES AND RESERVE FOR UNFUNDED LENDING COMMITMENTS

Our allowance for loan and lease losses represents management’s best estimate of incurred loan and lease losses inherent in our loans held for investment as of each balance sheet date. In addition to the allowance for loan and lease losses, we also estimate probable losses related to contractually binding unfunded lending commitments. The provision for losses on unfunded lending commitments is included in the provision for credit losses in our consolidated statements of income and the related reserve for unfunded lending commitments is included in other liabilities on our consolidated balance sheets. See “Note 1—Summary of Significant Accounting Policies” for further discussion of our methodology and policy for determining our allowance for loan and lease losses for each of our loan portfolio segments, as well as information on our reserve for unfunded lending commitments.

## Allowance for Loan and Lease Losses and Reserve for Unfunded Lending Commitments Activity

The table below summarizes changes in the allowance for loan and lease losses and reserve for unfunded lending commitments by portfolio segment for the years ended December 31, 2019, 2018 and 2017.

Table 4.1: Allowance for Loan and Lease Losses and Reserve for Unfunded Lending Commitments Activity

<table><tr><td>(Dollars in millions)</td><td>Credit Card</td><td>Consumer Banking</td><td>Commercial Banking</td><td>Other(1)</td><td>Total</td></tr><tr><td>Allowance for loan and lease losses:</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Balance as of December 31, 2016</td><td>$ 4,606</td><td>$ 1,102</td><td>$ 793</td><td>$ 2</td><td>$ 6,503</td></tr><tr><td>Charge-offs</td><td>(6,321)</td><td>(1,677)</td><td>(481)</td><td>(34)</td><td>(8,513)</td></tr><tr><td>Recoveries(2)</td><td>1,267</td><td>639</td><td>16</td><td>29</td><td>1,951</td></tr><tr><td>Net charge-offs</td><td>(5,054)</td><td>(1,038)</td><td>(465)</td><td>(5)</td><td>(6,562)</td></tr><tr><td>Provision for loan and lease losses</td><td>6,066</td><td>1,180</td><td>313</td><td>4</td><td>7,563</td></tr><tr><td>Allowance build (release) for loan and lease losses</td><td>1,012</td><td>142</td><td>(152)</td><td>(1)</td><td>1,001</td></tr><tr><td>Other changes(3)</td><td>30</td><td>(2)</td><td>(30)</td><td>0</td><td>(2)</td></tr><tr><td>Balance as of December 31, 2017</td><td>5,648</td><td>1,242</td><td>611</td><td>1</td><td>7,502</td></tr><tr><td>Reserve for unfunded lending commitments:</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Balance as of December 31, 2016</td><td>0</td><td>7</td><td>129</td><td>0</td><td>136</td></tr><tr><td>Benefit for losses on unfunded lending commitments</td><td>0</td><td>0</td><td>(12)</td><td>0</td><td>(12)</td></tr><tr><td>Balance as of December 31, 2017</td><td>0</td><td>7</td><td>117</td><td>0</td><td>124</td></tr><tr><td>Combined allowance and reserve as of December 31, 2017</td><td>$ 5,648</td><td>$ 1,249</td><td>$ 728</td><td>$ 1</td><td>$ 7,626</td></tr><tr><td>Allowance for loan and lease losses:</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Balance as of December 31, 2017</td><td>$ 5,648</td><td>$ 1,242</td><td>$ 611</td><td>$ 1</td><td>$ 7,502</td></tr><tr><td>Charge-offs</td><td>(6,657)</td><td>(1,832)</td><td>(119)</td><td>(7)</td><td>(8,615)</td></tr><tr><td>Recoveries(2)</td><td>1,588</td><td>851</td><td>63</td><td>1</td><td>2,503</td></tr><tr><td>Net charge-offs</td><td>(5,069)</td><td>(981)</td><td>(56)</td><td>(6)</td><td>(6,112)</td></tr><tr><td>Provision (benefit) for loan and lease losses</td><td>4,984</td><td>841</td><td>82</td><td>(49)</td><td>5,858</td></tr><tr><td>Allowance build (release) for loan and lease losses</td><td>(85)</td><td>(140)</td><td>26</td><td>(55)</td><td>(254)</td></tr><tr><td>Other changes(1)(3)</td><td>(28)</td><td>(54)</td><td>0</td><td>54</td><td>(28)</td></tr><tr><td>Balance as of December 31, 2018</td><td>5,535</td><td>1,048</td><td>637</td><td>0</td><td>7,220</td></tr><tr><td>Reserve for unfunded lending commitments:</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Balance as of December 31, 2017</td><td>0</td><td>7</td><td>117</td><td>0</td><td>124</td></tr><tr><td>Provision (benefit) for losses on unfunded lending commitments</td><td>0</td><td>(3)</td><td>1</td><td>0</td><td>(2)</td></tr><tr><td>Balance as of December 31, 2018</td><td>0</td><td>4</td><td>118</td><td>0</td><td>122</td></tr><tr><td>Combined allowance and reserve as of December 31, 2018</td><td>$ 5,535</td><td>$ 1,052</td><td>$ 755</td><td>$ 0</td><td>$ 7,342</td></tr></table>



## CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

<table><tr><td>(Dollars in millions)</td><td>Credit Card</td><td>Consumer Banking</td><td>Commercial Banking</td><td>Total</td></tr><tr><td>Allowance for loan and lease losses:</td><td></td><td></td><td></td><td></td></tr><tr><td>Balance as of December 31, 2018</td><td>$ 5,535</td><td>$ 1,048</td><td>$ 637</td><td>$ 7,220</td></tr><tr><td>Charge-offs</td><td>(6,711)</td><td>(1,917)</td><td>(181)</td><td>(8,809)</td></tr><tr><td>Recoveries \( ^{(2)} \)</td><td>1,562</td><td>970</td><td>25</td><td>2,557</td></tr><tr><td>Net charge-offs</td><td>(5,149)</td><td>(947)</td><td>(156)</td><td>(6,252)</td></tr><tr><td>Provision for loan and lease losses</td><td>4,992</td><td>937</td><td>294</td><td>6,223</td></tr><tr><td>Allowance build (release) for loan and lease losses</td><td>(157)</td><td>(10)</td><td>138</td><td>(29)</td></tr><tr><td>Other changes \( ^{(3)} \)</td><td>17</td><td>0</td><td>0</td><td>17</td></tr><tr><td>Balance as of December 31, 2019</td><td>5,395</td><td>1,038</td><td>775</td><td>7,208</td></tr><tr><td>Reserve for unfunded lending commitments:</td><td></td><td></td><td></td><td></td></tr><tr><td>Balance as of December 31, 2018</td><td>0</td><td>4</td><td>118</td><td>122</td></tr><tr><td>Provision for losses on unfunded lending commitments</td><td>0</td><td>1</td><td>12</td><td>13</td></tr><tr><td>Balance as of December 31, 2019</td><td>0</td><td>5</td><td>130</td><td>135</td></tr><tr><td>Combined allowance and reserve as of December 31, 2019</td><td>$ 5,395</td><td>$ 1,043</td><td>$ 905</td><td>$ 7,343</td></tr></table>

(1) In 2018, we sold all of our consumer home loan portfolio and recognized a gain of approximately $499 million in the Other category, including a benefit for credit losses of $46 million.

(2) The amount and timing of recoveries is impacted by our collection strategies, which are based on customer behavior and risk profile and include direct customer communications, repossession of collateral, the periodic sale of charged-off loans as well as additional strategies, such as litigation.

(3) Represents foreign currency translation adjustments and the net impact of loan transfers and sales where applicable.

## Components of Allowance for Loan and Lease Losses by Impairment Methodology

The table below presents the components of our allowance for loan and lease losses by portfolio segment and impairment methodology as of December 31, 2019 and 2018. See “Note 1—Summary of Significant Accounting Policies” for further discussion of allowance methodologies for each of the loan portfolios.

Table 4.2: Components of Allowance for Loan and Lease Losses by Impairment Methodology

<table><tr><td rowspan="2">(Dollars in millions)</td><td colspan="5">December 31, 2019</td></tr><tr><td>Credit Card</td><td>Consumer Banking</td><td>Commercial Banking</td><td>Total</td><td></td></tr><tr><td>Allowance for loan and lease losses:</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Collectively evaluated</td><td>$ 5,185</td><td>$ 1,010</td><td>$ 659</td><td>$ 6,854</td><td></td></tr><tr><td>Asset-specific</td><td>210</td><td>28</td><td>116</td><td>354</td><td></td></tr><tr><td>Total allowance for loan and lease losses</td><td>$ 5,395</td><td>$ 1,038</td><td>$ 775</td><td>$ 7,208</td><td></td></tr><tr><td>Loans held for investment:</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Collectively evaluated</td><td>$ 127,312</td><td>$ 62,675</td><td>$ 73,804</td><td>$ 263,791</td><td></td></tr><tr><td>Asset-specific</td><td>831</td><td>388</td><td>673</td><td>1,892</td><td></td></tr><tr><td>PCI loans</td><td>93</td><td>2</td><td>31</td><td>126</td><td></td></tr><tr><td>Total loans held for investment</td><td>$ 128,236</td><td>$ 63,065</td><td>$ 74,508</td><td>$ 265,809</td><td></td></tr><tr><td>Allowance coverage ratio \( ^{(1)} \)</td><td>4.21%</td><td>1.65%</td><td>1.04%</td><td>2.71%</td><td></td></tr></table>



## CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

<table><tr><td rowspan="2">(Dollars in millions)</td><td colspan="5">December 31, 2018</td></tr><tr><td>Credit Card</td><td>Consumer Banking</td><td>Commercial Banking</td><td>Total</td><td></td></tr><tr><td>Allowance for loan and lease losses:</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Collectively evaluated</td><td>$ 5,258</td><td>$ 1,021</td><td>$ 603</td><td>$ 6,882</td><td></td></tr><tr><td>Asset-specific</td><td>277</td><td>27</td><td>34</td><td>338</td><td></td></tr><tr><td>Total allowance for loan and lease losses</td><td>$ 5,535</td><td>$ 1,048</td><td>$ 637</td><td>$ 7,220</td><td></td></tr><tr><td>Loans held for investment:</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Collectively evaluated</td><td>$ 115,505</td><td>$ 58,808</td><td>$ 69,607</td><td>$ 243,920</td><td></td></tr><tr><td>Asset-specific</td><td>855</td><td>393</td><td>596</td><td>1,844</td><td></td></tr><tr><td>PCI loans</td><td>1</td><td>4</td><td>130</td><td>135</td><td></td></tr><tr><td>Total loans held for investment</td><td>$ 116,361</td><td>$ 59,205</td><td>$ 70,333</td><td>$ 245,899</td><td></td></tr><tr><td>Allowance coverage ratio \( ^{(1)} \)</td><td>4.76%</td><td>1.77%</td><td>0.91%</td><td>2.94%</td><td></td></tr></table>

(1) Allowance coverage ratio is calculated by dividing the period-end allowance for loan and lease losses by period-end loans held for investment within the specified loan category.

## Credit Card Partnership Loss Sharing Arrangements

We have certain credit card partnership agreements that are presented within our consolidated financial statements on a net basis, in which our partner agrees to share a portion of the credit losses on the underlying loan portfolio. The expected reimbursements from these partners, which are netted against our allowance for loan and lease losses, result in reductions to net charge-offs and provision for credit losses. See “Note 1—Summary of Significant Accounting Policies” for further discussion of our credit card partnership agreements.

The table below summarizes the changes in the estimated reimbursements from these partners for the years ended December 31, 2019, 2018 and 2017. The 2019 amounts below include the impacts of our loss sharing arrangement on the acquired Walmart portfolio.

Table 4.3: Summary of Credit Card Partnership Loss Sharing Arrangements Impacts

<table><tr><td rowspan="2">(Dollars in millions)</td><td colspan="4">Year Ended December 31,</td></tr><tr><td>2019</td><td>2018</td><td>2017</td><td></td></tr><tr><td>Estimated reimbursements from partners, beginning of period</td><td>$ 379</td><td>$ 380</td><td>$ 228</td><td></td></tr><tr><td>Amounts due from partners which reduced net charge-offs</td><td>(600)</td><td>(382)</td><td>(285)</td><td></td></tr><tr><td>Amounts estimated to be charged to partners which reduced provision for credit losses</td><td>1,383</td><td>381</td><td>437</td><td></td></tr><tr><td>Estimated reimbursements from partners, end of period</td><td>$ 1,162</td><td>$ 379</td><td>$ 380</td><td></td></tr></table>



# CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

## NOTE 5—VARIABLE INTEREST ENTITIES AND SECURITIZATIONS

In the normal course of business, we enter into various types of transactions with entities that are considered to be VIEs. Our primary involvement with VIEs has been related to our securitization transactions in which we transferred assets to securitization trusts. We have primarily securitized credit card and auto loans, which have provided a source of funding for us and enabled us to transfer a certain portion of the economic risk of the loans or related debt securities to third parties.

The entity that has a controlling financial interest in a VIE is referred to as the primary beneficiary and is required to consolidate the VIE. The majority of the VIEs in which we are involved have been consolidated in our financial statements.

## Summary of Consolidated and Unconsolidated VIEs

The assets of our consolidated VIEs primarily consist of cash, loan receivables and the related allowance for loan and lease losses, which we report on our consolidated balance sheets under restricted cash for securitization investors, loans held in consolidated trusts and allowance for loan and lease losses, respectively. The assets of a particular VIE are the primary source of funds to settle its obligations. Creditors of these VIEs typically do not have recourse to our general credit. Liabilities primarily consist of debt securities issued by the VIEs, which we report under securitized debt obligations on our consolidated balance sheets. For unconsolidated VIEs, we present the carrying amount of assets and liabilities reflected on our consolidated balance sheets and our maximum exposure to loss. Our maximum exposure to loss is estimated based on the unlikely event that all of the assets in the VIEs become worthless and we are required to meet our maximum remaining funding obligations.

The tables below present a summary of VIEs in which we had continuing involvement or held a variable interest, aggregated based on VIEs with similar characteristics as of December 31, 2019 and 2018. We separately present information for consolidated and unconsolidated VIEs.

Table 5.1: Carrying Amount of Consolidated and Unconsolidated VIEs

<table><tr><td rowspan="3">(Dollars in millions)</td><td colspan="6">December 31, 2019</td></tr><tr><td colspan="3">Consolidated</td><td colspan="3">Unconsolidated</td></tr><tr><td>Carrying Amount of Assets</td><td>Carrying Amount of Liabilities</td><td>Carrying Amount of Assets</td><td>Carrying Amount of Liabilities</td><td>Maximum Exposure to Loss</td><td></td></tr><tr><td>Securitization-Related VIEs:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Credit card loan securitizations \( ^{(1)} \)</td><td>$ 31,112</td><td>$ 16,113</td><td>$ 0</td><td>$ 0</td><td>$ 0</td><td>0</td></tr><tr><td>Auto loan securitizations</td><td>2,282</td><td>2,012</td><td>0</td><td>0</td><td>0</td><td>0</td></tr><tr><td>Home loan securitizations</td><td>0</td><td>0</td><td>66</td><td>0</td><td>352</td><td></td></tr><tr><td>Total securitization-related VIEs</td><td>33,394</td><td>18,125</td><td>66</td><td>0</td><td>352</td><td></td></tr><tr><td>Other VIEs: \( ^{(2)} \)</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Affordable housing entities</td><td>236</td><td>7</td><td>4,559</td><td>1,289</td><td>4,559</td><td></td></tr><tr><td>Entities that provide capital to low-income and rural communities</td><td>1,889</td><td>69</td><td>0</td><td>0</td><td>0</td><td></td></tr><tr><td>Other</td><td>0</td><td>0</td><td>502</td><td>0</td><td>502</td><td></td></tr><tr><td>Total other VIEs</td><td>2,125</td><td>76</td><td>5,061</td><td>1,289</td><td>5,061</td><td></td></tr><tr><td>Total VIEs</td><td>$ 35,519</td><td>$ 18,201</td><td>$ 5,127</td><td>$ 1,289</td><td>$ 5,413</td><td></td></tr></table>



## CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

<table><tr><td rowspan="3">(Dollars in millions)</td><td colspan="6">December 31, 2018</td></tr><tr><td colspan="3">Consolidated</td><td colspan="3">Unconsolidated</td></tr><tr><td>Carrying Amount of Assets</td><td>Carrying Amount of Liabilities</td><td>Carrying Amount of Assets</td><td>Carrying Amount of Liabilities</td><td>Maximum Exposure to Loss</td><td></td></tr><tr><td>Securitization-Related VIEs:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Credit card loan securitizations \( ^{(1)} \)</td><td>$ 33,574</td><td>$ 18,885</td><td>$ 0</td><td>$ 0</td><td>$ 0</td><td></td></tr><tr><td>Home loan securitizations</td><td>0</td><td>0</td><td>211</td><td>74</td><td>554</td><td></td></tr><tr><td>Total securitization-related VIEs</td><td>33,574</td><td>18,885</td><td>211</td><td>74</td><td>554</td><td></td></tr><tr><td>Other VIEs: \( ^{(2)} \)</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Affordable housing entities</td><td>243</td><td>17</td><td>4,238</td><td>1,303</td><td>4,238</td><td></td></tr><tr><td>Entities that provide capital to low-income and rural communities</td><td>1,739</td><td>117</td><td>0</td><td>0</td><td>0</td><td></td></tr><tr><td>Other</td><td>0</td><td>0</td><td>353</td><td>0</td><td>353</td><td></td></tr><tr><td>Total other VIEs</td><td>1,982</td><td>134</td><td>4,591</td><td>1,303</td><td>4,591</td><td></td></tr><tr><td>Total VIEs</td><td>$ 35,556</td><td>$ 19,019</td><td>$ 4,802</td><td>$ 1,377</td><td>$ 5,145</td><td></td></tr></table>

(1) Represents the carrying amount of assets and liabilities owned by the VIE, which includes the seller’s interest and repurchased notes held by other related parties.

(2) In certain investment structures, we consolidate a VIE which in turn holds as its primary asset an investment in an unconsolidated VIE. In these instances, we disclose the carrying amount of assets and liabilities on our consolidated balance sheets as unconsolidated VIEs to avoid duplicating our exposure, as the unconsolidated VIEs are generally the operating entities generating the exposure. The carrying amount of assets and liabilities included in the unconsolidated VIE columns above related to these investment structures were $2.3 billion of assets and $741 million of liabilities as of December 31, 2019, and $2.3 billion of assets and $811 million of liabilities as of December 31, 2018.

## Securitization-Related VIEs

In a securitization transaction, assets are transferred to a trust, which generally meets the definition of a VIE. We engage in securitization activities as an issuer and an investor. Our primary securitization issuance activity includes credit card and auto securitizations, conducted through securitization trusts which we consolidate. Our continuing involvement in these securitization transactions mainly consists of acting as the primary servicer and holding certain retained interests.

In our multifamily agency business, we originate multifamily commercial real estate loans and transfer them to securitization trusts of government-sponsored enterprises (“GSEs”). We retain the related MSRs and service the transferred loans pursuant to the guidelines set forth by the GSEs. As an investor, we hold RMBS and CMBS in our investment securities portfolio, which represent variable interests in the respective securitization trusts from which those securities were issued. We do not consolidate the securitization trusts employed in these transactions as we do not have the power to direct the activities that most significantly impact the economic performance of these securitization trusts. Our maximum exposure to loss as a result of our involvement with these VIEs is the carrying value of MSRs and investment securities on our consolidated balance sheets. See “Note 6—Goodwill and Intangible Assets” for information related to our MSRs associated with these securitizations and “Note 2—Investment Securities” for more information on the securities held in our investment securities portfolio. We exclude these VIEs from the tables within this note because we do not consider our continuing involvement with these VIEs to be significant as we either invest in securities issued by the VIE and were not involved in the design of the VIE or no transfers have occurred between the VIE and us. In addition, where we have certain lending arrangements in the normal course of business with entities that could be VIEs, we have also excluded these VIEs from the tables presented in this note. See “Note 3—Loans” for additional information regarding our lending arrangements in the normal course of business.



# CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

The table below presents our continuing involvement in certain securitization-related VIEs as of December 31, 2019 and 2018.

Table 5.2: Continuing Involvement in Securitization-Related VIEs

<table><tr><td>(Dollars in millions)</td><td>Credit Card</td><td>Auto</td><td>Mortgages</td></tr><tr><td>December 31, 2019:</td><td></td><td></td><td></td></tr><tr><td>Securities held by third-party investors</td><td>$ 15,798</td><td>$ 2,010</td><td>$ 962</td></tr><tr><td>Receivables in the trust</td><td>31,625</td><td>2,192</td><td>978</td></tr><tr><td>Cash balance of spread or reserve accounts</td><td>0</td><td>7</td><td>17</td></tr><tr><td>Retained interests</td><td>Yes</td><td>Yes</td><td>Yes</td></tr><tr><td>Servicing retained</td><td>Yes</td><td>Yes</td><td>No</td></tr><tr><td>December 31, 2018:</td><td></td><td></td><td></td></tr><tr><td>Securities held by third-party investors</td><td>$ 18,307</td><td>N/A</td><td>$ 1,276</td></tr><tr><td>Receivables in the trust</td><td>34,197</td><td>N/A</td><td>1,305</td></tr><tr><td>Cash balance of spread or reserve accounts</td><td>0</td><td>N/A</td><td>116</td></tr><tr><td>Retained interests</td><td>Yes</td><td>N/A</td><td>Yes</td></tr><tr><td>Servicing retained</td><td>Yes</td><td>N/A</td><td>Yes \( ^{(1)} \)</td></tr></table>

(1) We previously retained servicing on a portion of our remaining mortgage loans in mortgage securitizations. During 2019, we sold our entire portfolio of retained mortgage servicing rights.

## Credit Card Securitizations

We securitize a portion of our credit card loans which provides a source of funding for us. Credit card securitizations involve the transfer of credit card receivables to securitization trusts. These trusts then issue debt securities collateralized by the transferred receivables to third-party investors. We hold certain retained interests in our credit card securitizations and continue to service the receivables in these trusts. We consolidate these trusts because we are deemed to be the primary beneficiary as we have the power to direct the activities that most significantly impact the economic performance of the trusts, and the right to receive benefits or the obligation to absorb losses that could potentially be significant to the trusts.

## Auto Securitizations

Similar to our credit card securitizations, we securitize a portion of our auto loans which provides a source of funding for us. Auto securitization involves the transfer of auto loans to securitization trusts. These trusts then issue debt securities collateralized by the transferred loans to third-party investors. We hold certain retained interests and continue to service the loans in these trusts. We consolidate these trusts because we are deemed to be the primary beneficiary as we have the power to direct the activities that most significantly impact the economic performance of the trusts, and the right to receive benefits or the obligation to absorb losses that could potentially be significant to the trusts.

## Mortgage Securitizations

We had previously securitized mortgage loans by transferring these loans to securitization trusts that had issued mortgage-backed securities to investors. These mortgage trusts consist of option-adjustable rate mortgage (“option-ARM”) securitizations and securitizations from our discontinued operations which include the mortgage origination operations of our wholesale mortgage banking unit, GreenPoint Mortgage Funding, Inc. (“GreenPoint”) and the manufactured housing operations of GreenPoint Credit, LLC, a subsidiary of GreenPoint (collectively “GreenPoint securitizations”). We retain rights to certain future cash flows arising from these securitizations. We do not consolidate the mortgage securitizations because we do not have the power to direct the activities that most significantly impact the economic performance of the trusts, and the right to receive the benefits or the obligation to absorb losses that could potentially be significant to the trusts.



# CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

## Other VIEs

## Affordable Housing Entities

As part of our community reinvestment initiatives, we invest in private investment funds that make equity investments in multifamily affordable housing properties. We receive affordable housing tax credits for these investments. The activities of these entities are financed with a combination of invested equity capital and debt. We account for certain of our investments in qualified affordable housing projects using the proportional amortization method if certain criteria are met. The proportional amortization method amortizes the cost of the investment over the period in which the investor expects to receive tax credits and other tax benefits, and the resulting amortization is recognized as a component of income tax expense attributable to continuing operations. For the years ended December 31, 2019 and 2018, we recognized amortization of $554 million and $477 million, respectively, and tax credits of $610 million and $529 million, respectively, associated with these investments within income tax provision. The carrying value of our equity investments in these qualified affordable housing projects was $4.4 billion and $4.2 billion as of December 31, 2019 and 2018, respectively. We are periodically required to provide additional financial or other support during the period of the investments. Our liability for these unfunded commitments was $1.5 billion as of both December 31, 2019 and 2018, and is largely expected to be paid from 2020 to 2022.

For those investment funds considered to be VIEs, we are not required to consolidate them if we do not have the power to direct the activities that most significantly impact the economic performance of those entities. We record our interests in these unconsolidated VIEs in loans held for investment, other assets and other liabilities on our consolidated balance sheets. Our maximum exposure to these entities is limited to our variable interests in the entities which consisted of assets of approximately $4.6 billion and $4.2 billion as of December 31, 2019 and 2018, respectively. The creditors of the VIEs have no recourse to our general credit and we do not provide additional financial or other support other than during the period that we are contractually required to provide it. The total assets of the unconsolidated VIE investment funds were approximately $10.9 billion and $10.8 billion as of December 31, 2019 and 2018, respectively.

## Entities that Provide Capital to Low-Income and Rural Communities

We hold variable interests in entities (“Investor Entities”) that invest in community development entities (“CDEs”) that provide debt financing to businesses and non-profit entities in low-income and rural communities. Variable interests in the CDEs held by the consolidated Investor Entities are also our variable interests. The activities of the Investor Entities are financed with a combination of invested equity capital and debt. The activities of the CDEs are financed solely with invested equity capital. We receive federal and state tax credits for these investments. We consolidate the VIEs in which we have the power to direct the activities that most significantly impact the VIE’s economic performance and where we have the obligation to absorb losses or right to receive benefits that could be potentially significant to the VIE. We have also consolidated other investments and CDEs that are not considered to be VIEs, but where we hold a controlling financial interest. The assets of the VIEs that we consolidated, which totaled approximately $1.9 billion and $1.7 billion as of December 31, 2019 and 2018, respectively, are reflected on our consolidated balance sheets in cash, loans held for investment, and other assets. The liabilities are reflected in other liabilities. The creditors of the VIEs have no recourse to our general credit. We have not provided additional financial or other support other than during the period that we are contractually required to provide it.

## Other

Other VIEs include variable interests that we hold in companies that promote renewable energy sources and other equity method investments. We were not required to consolidate these entities because we do not have the power to direct the activities that most significantly impact their economic performance. Our maximum exposure to these entities is limited to the investment on our consolidated balance sheets of $502 million and $353 million as of December 31, 2019 and 2018, respectively. The creditors of the other VIEs have no recourse to our general credit. We have not provided additional financial or other support other than during the period that we are contractually required to provide it.



# CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

## NOTE 6—GOODWILL AND INTANGIBLE ASSETS

The table below presents our goodwill, intangible assets and MSRs as of December 31, 2019 and 2018. Goodwill is presented separately, while intangible assets and MSRs are included in other assets on our consolidated balance sheets.

Table 6.1: Components of Goodwill, Intangible Assets and MSRs

<table><tr><td rowspan="2">(Dollars in millions)</td><td colspan="5">December 31, 2019</td></tr><tr><td>Carrying Amount of Assets</td><td>Accumulated Amortization</td><td>Net Carrying Amount</td><td>Remaining Amortization Period</td><td></td></tr><tr><td>Goodwill</td><td>$ 14,653</td><td>N/A</td><td>$ 14,653</td><td>N/A</td><td></td></tr><tr><td>Intangible assets:</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Purchased credit card relationship (“PCCR”) intangibles</td><td>1,932</td><td>$ (1,864)</td><td>68</td><td>3.9 years</td><td></td></tr><tr><td>Other \( ^{(1)} \)</td><td>246</td><td>(140)</td><td>106</td><td>6.7 years</td><td></td></tr><tr><td>Total intangible assets</td><td>2,178</td><td>(2,004)</td><td>174</td><td>5.6 years</td><td></td></tr><tr><td>Total goodwill and intangible assets</td><td>$ 16,831</td><td>$ (2,004)</td><td>$ 14,827</td><td></td><td></td></tr><tr><td>Commercial MSRs \( ^{(2)} \)</td><td>$ 555</td><td>$ (255)</td><td>$ 300</td><td></td><td></td></tr></table>

<table><tr><td rowspan="2">(Dollars in millions)</td><td colspan="5">December 31, 2018</td></tr><tr><td>Carrying Amount of Assets</td><td>Accumulated Amortization</td><td>Net Carrying Amount</td><td>Remaining Amortization Period</td><td></td></tr><tr><td>Goodwill</td><td>$ 14,544</td><td>N/A</td><td>$ 14,544</td><td>N/A</td><td></td></tr><tr><td>Intangible assets:</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>PCCR intangibles</td><td>2,102</td><td>$ (1,952)</td><td>150</td><td>3.7 years</td><td></td></tr><tr><td>Core deposit intangibles</td><td>1,149</td><td>(1,148)</td><td>1</td><td>0.2 years</td><td></td></tr><tr><td>Other \( ^{(1)} \)</td><td>271</td><td>(168)</td><td>103</td><td>7.1 years</td><td></td></tr><tr><td>Total intangible assets</td><td>3,522</td><td>(3,268)</td><td>254</td><td>5.0 years</td><td></td></tr><tr><td>Total goodwill and intangible assets</td><td>$ 18,066</td><td>$ (3,268)</td><td>$ 14,798</td><td></td><td></td></tr><tr><td>Commercial MSRs \( ^{(2)} \)</td><td>$ 459</td><td>$ (185)</td><td>$ 274</td><td></td><td></td></tr></table>



# CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

## Goodwill

The following table presents changes in the carrying amount of goodwill by each of our business segments for the years ended December 31, 2019, 2018 and 2017. We did not recognize any goodwill impairment during 2019, 2018 or 2017.

Table 6.2: Goodwill by Business Segments

<table><tr><td>(Dollars in millions)</td><td>Credit Card</td><td>Consumer Banking</td><td>Commercial Banking</td><td>Total</td></tr><tr><td>Balance as of December 31, 2016</td><td>$ 5,018</td><td>$ 4,600</td><td>$ 4,901</td><td>$ 14,519</td></tr><tr><td>Acquisitions</td><td>6</td><td>0</td><td>0</td><td>6</td></tr><tr><td>Other adjustments(1)</td><td>8</td><td>0</td><td>0</td><td>8</td></tr><tr><td>Balance as of December 31, 2017</td><td>5,032</td><td>4,600</td><td>4,901</td><td>14,533</td></tr><tr><td>Acquisitions</td><td>33</td><td>0</td><td>0</td><td>33</td></tr><tr><td>Reductions in goodwill related to divestitures</td><td>0</td><td>0</td><td>(17)</td><td>(17)</td></tr><tr><td>Other adjustments(1)</td><td>(5)</td><td>0</td><td>0</td><td>(5)</td></tr><tr><td>Balance as of December 31, 2018</td><td>5,060</td><td>4,600</td><td>4,884</td><td>14,544</td></tr><tr><td>Acquisitions</td><td>25</td><td>46</td><td>36</td><td>107</td></tr><tr><td>Reductions in goodwill related to divestitures</td><td>0</td><td>(1)</td><td>0</td><td>(1)</td></tr><tr><td>Other adjustments(1)</td><td>3</td><td>0</td><td>0</td><td>3</td></tr><tr><td>Balance as of December 31, 2019</td><td>$ 5,088</td><td>$ 4,645</td><td>$ 4,920</td><td>$ 14,653</td></tr></table>

(1) Represents foreign currency translation adjustments.

The goodwill impairment test, performed as of October 1 of each year, is a two-step test. The first step identifies whether there is potential impairment by comparing the fair value of a reporting unit to its carrying amount, including goodwill. If the fair value of a reporting unit is less than its carrying amount, the second step of the impairment test is required to measure the amount of any potential impairment loss.

The fair value of reporting units is calculated using a discounted cash flow methodology, a form of the income approach. The calculation uses projected cash flows based on each reporting unit’s internal forecast and uses the perpetuity growth method to calculate terminal values. These cash flows and terminal values are then discounted using appropriate discount rates, which are largely based on our external cost of equity with adjustments for risk inherent in each reporting unit. Cash flows are adjusted, as necessary, in order to maintain each reporting unit’s equity capital requirements. Our discounted cash flow analysis requires management to make judgments about future loan and deposit growth, revenue growth, credit losses, and capital rates. The key inputs into the discounted cash flow analysis were consistent with market data, where available, indicating that assumptions used were within a reasonable range of observable market data.

## Intangible Assets

In connection with our acquisitions, we recorded intangible assets including PCCRs, sponsorships, customer and merchant relationships, partnerships, trade names and other contract intangibles. At acquisition, the PCCRs reflect the estimated value of existing credit card holder relationships.



# CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

Intangible assets are typically amortized over their respective estimated useful lives on either an accelerated or straight-line basis. The following table summarizes the actual amortization expense recorded for the years ended December 31, 2019, 2018 and 2017 and the estimated future amortization expense for intangible assets as of December 31, 2019:

Table 6.3: Amortization Expense

<table><tr><td>(Dollars in millions)</td><td>Amortization Expense</td></tr><tr><td>Actual for the year ended December 31,</td><td></td></tr><tr><td>2017</td><td>$ 245</td></tr><tr><td>2018</td><td>174</td></tr><tr><td>2019</td><td>112</td></tr><tr><td>Estimated future amounts for the year ending December 31,</td><td></td></tr><tr><td>2020</td><td>64</td></tr><tr><td>2021</td><td>32</td></tr><tr><td>2022</td><td>24</td></tr><tr><td>2023</td><td>17</td></tr><tr><td>2024</td><td>11</td></tr><tr><td>Thereafter</td><td>18</td></tr><tr><td>Total estimated future amounts</td><td>$ 166</td></tr></table>



## NOTE 7—PREMISES, EQUIPMENT AND LEASES

## Premises and Equipment

The following table presents our premises and equipment as of December 31, 2019 and 2018.

Table 7.1 Components of Premises and Equipment

<table><tr><td>(Dollars in millions)</td><td>December 31, 2019</td><td>December 31, 2018</td></tr><tr><td>Land</td><td>$ 382</td><td>$ 386</td></tr><tr><td>Buildings and improvements</td><td>3,903</td><td>3,994</td></tr><tr><td>Furniture and equipment</td><td>2,218</td><td>2,018</td></tr><tr><td>Computer software</td><td>1,996</td><td>1,847</td></tr><tr><td>In progress</td><td>689</td><td>482</td></tr><tr><td>Total premises and equipment, gross</td><td>9,188</td><td>8,727</td></tr><tr><td>Less: Accumulated depreciation and amortization</td><td>(4,810)</td><td>(4,536)</td></tr><tr><td>Total premises and equipment, net</td><td>$ 4,378</td><td>$ 4,191</td></tr></table>

Depreciation and amortization expense was $741 million, $728 million and $662 million for the years ended December 31, 2019, 2018 and 2017, respectively.

## Leases

In the first quarter of 2019, we adopted ASU No. 2016-02, Leases (Topic 842), see “Note 1—Summary of Significant Accounting Policies” for the impacts upon adoption. Our primary involvement with leases is in the capacity as a lessee where we lease premises to support our business. A majority of our leases are operating leases of office space, retail bank branches and Cafés. For real estate leases, we have elected to account for the lease and non-lease components together as a single lease component. Our operating leases expire at various dates through 2071, and many of them require variable lease payments by us, of property taxes, insurance premiums, common area maintenance and other costs. Certain of these leases also have extension or termination options, and we assess the likelihood of exercising such options. If it is reasonably certain that we will exercise the options, then we include the impact in the measurement of our right-of-use assets and lease liabilities.

Our right-of-use assets and lease liabilities for operating leases are included in other assets and other liabilities on our consolidated balance sheets. As most of our operating leases do not provide an implicit rate, we use our incremental borrowing rate in determining the present value of lease payments. Our operating lease expense is included in occupancy and equipment within non-interest expense in our consolidated statements of income. Total operating lease expense consists of operating lease cost, which is recognized on a straight-line basis over the lease term, and variable lease cost, which is recognized based on actual amounts incurred. We also sublease certain premises, and sublease income is included in other non-interest income in our consolidated statements of income.

The following tables present information about our operating lease portfolio and the related lease costs as of and for the year ended December 31, 2019.

Table 7.2 Operating Lease Portfolio

<table><tr><td>(Dollars in millions)</td><td>December 31, 2019</td></tr><tr><td>Right-of-use assets</td><td>$ 1,433</td></tr><tr><td>Lease liabilities</td><td>1,756</td></tr><tr><td>Weighted-average remaining lease term</td><td>8.9 years</td></tr><tr><td>Weighted-average discount rate</td><td>3.3%</td></tr></table>



# CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

Table 7.3 Total Operating Lease Expense and Other Information

<table><tr><td>(Dollars in millions)</td><td>Year Ended December 31, 2019</td></tr><tr><td>Operating lease cost</td><td>$ 316</td></tr><tr><td>Variable lease cost</td><td>39</td></tr><tr><td>Total lease cost</td><td>355</td></tr><tr><td>Sublease income</td><td>(26)</td></tr><tr><td>Net lease cost</td><td>$ 329</td></tr><tr><td>Cash paid for amounts included in the measurement of lease liabilities</td><td>$ 328</td></tr><tr><td>Right-of-use assets obtained in exchange for lease liabilities</td><td>112</td></tr><tr><td>Right-of-use assets recognized upon adoption of new lease standard</td><td>1,601</td></tr></table>

The following table presents a maturity analysis of our operating leases and a reconciliation of the undiscounted cash flows to our lease liabilities as of December 31, 2019.

Table 7.4 Maturities of Operating Leases and Reconciliation to Lease Liabilities

<table><tr><td>(Dollars in millions)</td><td>December 31, 2019</td></tr><tr><td>2020</td><td>$ 310</td></tr><tr><td>2021</td><td>$ 279</td></tr><tr><td>2022</td><td>$ 256</td></tr><tr><td>2023</td><td>$ 235</td></tr><tr><td>2024</td><td>$ 202</td></tr><tr><td>Thereafter</td><td>$ 782</td></tr><tr><td>Total undiscounted lease payments</td><td>2,064</td></tr><tr><td>Less: Imputed interest</td><td>(308)</td></tr><tr><td>Total lease liabilities</td><td>$ 1,756</td></tr></table>

As of December 31, 2019, we had approximately $96 million and $103 million of right-of-use assets and lease liabilities, respectively, for finance leases with a weighted-average remaining lease term of 5.9 years. These right-of-use assets and lease liabilities are included in premises and equipment, net and other borrowings, respectively, on our consolidated balance sheets. We recognized $27 million of total finance lease expense for the year ended 2019.



# CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

## NOTE 8—DEPOSITS AND BORROWINGS

Our deposits represent our largest source of funding for our assets and operations, which include checking accounts, money market deposits, negotiable order of withdrawals, savings deposits and time deposits. We also use a variety of other funding sources including short-term borrowings, senior and subordinated notes, securitized debt obligations and other borrowings. In addition, we utilize FHLB advances, which are secured by certain portions of our loan and investment securities portfolios. Securitized debt obligations are presented separately on our consolidated balance sheets, as they represent obligations of consolidated securitization trusts, while federal funds purchased and securities loaned or sold under agreements to repurchase, senior and subordinated notes and other borrowings, including FHLB advances, are included in other debt on our consolidated balance sheets.

Our total short-term borrowings generally consist of federal funds purchased, securities loaned or sold under agreements to repurchase, and short-term FHLB advances. Our long-term debt consists of borrowings with an original contractual maturity of greater than one year. The following tables summarize the components of our deposits, short-term borrowings and long-term debt as of December 31, 2019 and 2018. The carrying value presented below for these borrowings includes unamortized debt premiums and discounts, net of debt issuance costs and fair value hedge accounting adjustments.

Table 8.1: Components of Deposits, Short-Term Borrowings and Long-Term Debt

<table><tr><td>(Dollars in millions)</td><td>December 31, 2019</td><td>December 31, 2018</td></tr><tr><td>Deposits:</td><td></td><td></td></tr><tr><td>Non-interest-bearing deposits</td><td>$ 23,488</td><td>$ 23,483</td></tr><tr><td>Interest-bearing deposits \( ^{(1)} \)</td><td>239,209</td><td>226,281</td></tr><tr><td>Total deposits</td><td>$ 262,697</td><td>$ 249,764</td></tr><tr><td>Short-term borrowings:</td><td></td><td></td></tr><tr><td>Federal funds purchased and securities loaned or sold under agreements to repurchase</td><td>$ 314</td><td>$ 352</td></tr><tr><td>FHLB advances</td><td>7,000</td><td>9,050</td></tr><tr><td>Total short-term borrowings</td><td>$ 7,314</td><td>$ 9,402</td></tr></table>

<table><tr><td rowspan="2">(Dollars in millions)</td><td colspan="5">December 31, 2019</td><td rowspan="2">December 31, 2018</td></tr><tr><td>Maturity Dates</td><td>Stated Interest Rates</td><td>Weighted-Average Interest Rate</td><td>Carrying Value</td><td>Carrying Value</td></tr><tr><td>Long-term debt:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Securitized debt obligations</td><td>2020-2026</td><td>1.66 - 3.01%</td><td>2.22%</td><td>$ 17,808</td><td>$ 18,307</td><td></td></tr><tr><td>Senior and subordinated notes:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Fixed unsecured senior debt \( ^{(2)} \)</td><td>2020-2029</td><td>0.80 - 4.75</td><td>3.08</td><td>23,302</td><td>23,290</td><td></td></tr><tr><td>Floating unsecured senior debt</td><td>2020-2023</td><td>2.32 - 3.09</td><td>2.70</td><td>2,695</td><td>2,993</td><td></td></tr><tr><td>Total unsecured senior debt</td><td></td><td></td><td>3.04</td><td>25,997</td><td>26,283</td><td></td></tr><tr><td>Fixed unsecured subordinated debt</td><td>2023-2026</td><td>3.38 - 4.20</td><td>3.78</td><td>4,475</td><td>4,543</td><td></td></tr><tr><td>Total senior and subordinated notes</td><td></td><td></td><td></td><td>30,472</td><td>30,826</td><td></td></tr><tr><td>Other long-term borrowings:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>FHLB advances</td><td>—</td><td>—</td><td>—</td><td>0</td><td>251</td><td></td></tr><tr><td>Other borrowings</td><td>2020-2035</td><td>2.20 - 12.86</td><td>3.73</td><td>103</td><td>119</td><td></td></tr><tr><td>Total other long-term borrowings</td><td></td><td></td><td></td><td>103</td><td>370</td><td></td></tr><tr><td>Total long-term debt</td><td></td><td></td><td></td><td>$ 48,383</td><td>$ 49,503</td><td></td></tr><tr><td>Total short-term borrowings and long-term debt</td><td></td><td></td><td></td><td>$ 55,697</td><td>$ 58,905</td><td></td></tr></table>



# CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

The following table presents the carrying value of our interest-bearing time deposits, securitized debt obligations and other debt by remaining contractual maturity as of December 31, 2019.

Table 8.2: Maturity Profile of Borrowings

<table><tr><td>(Dollars in millions)</td><td>2020</td><td>2021</td><td>2022</td><td>2023</td><td>2024</td><td>Thereafter</td><td>Total</td></tr><tr><td>Interest-bearing time deposits</td><td>$ 28,186</td><td>$ 7,734</td><td>$ 5,153</td><td>$ 1,661</td><td>$ 2,114</td><td>$ 110</td><td>$ 44,958</td></tr><tr><td>Securitized debt obligations</td><td>5,433</td><td>2,323</td><td>6,226</td><td>1,105</td><td>1,151</td><td>1,570</td><td>17,808</td></tr><tr><td>Federal funds purchased and securities loaned or sold under agreements to repurchase</td><td>314</td><td>0</td><td>0</td><td>0</td><td>0</td><td>0</td><td>314</td></tr><tr><td>Senior and subordinated notes</td><td>4,398</td><td>5,011</td><td>4,035</td><td>4,279</td><td>4,428</td><td>8,321</td><td>30,472</td></tr><tr><td>Other borrowings</td><td>7,022</td><td>20</td><td>20</td><td>18</td><td>5</td><td>18</td><td>7,103</td></tr><tr><td>Total</td><td>$ 45,353</td><td>$ 15,088</td><td>$ 15,434</td><td>$ 7,063</td><td>$ 7,698</td><td>$ 10,019</td><td>$ 100,655</td></tr></table>



# CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

## NOTE 9—DERIVATIVE INSTRUMENTS AND HEDGING ACTIVITIES

## Use of Derivatives and Accounting for Derivatives

We regularly enter into derivative transactions to support our overall risk management activities. Our primary market risks stem from the impact on our earnings and economic value of equity due to changes in interest rates and, to a lesser extent, changes in foreign exchange rates. We manage our interest rate sensitivity by employing several techniques, which include changing the duration and re-pricing characteristics of various assets and liabilities by using interest rate derivatives. We also use foreign currency derivatives to limit our earnings and capital exposures to foreign exchange risk by hedging exposures denominated in foreign currencies. In addition to interest rate and foreign currency derivatives, we may also use a variety of other derivative instruments, including caps, floors, options, futures and forward contracts, to manage our interest rate and foreign exchange risks. We designate these risk management derivatives as either qualifying accounting hedges or free-standing derivatives. Qualifying accounting hedges are further designated as fair value hedges, cash flow hedges or net investment hedges. Free-standing derivatives are economic hedges that do not qualify for hedge accounting.

We also offer various interest rate, commodity and foreign currency derivatives as accommodation to our customers within our Commercial Banking business. We enter into these derivatives with our customers primarily to help them manage their interest rate risks, hedge their energy and other commodities exposures, and manage foreign currency fluctuations. We then enter into offsetting derivative contracts with counterparties to economically hedge the majority of our subsequent exposures.

See below for additional information on our use of derivatives and how we account for them:

- Fair Value Hedges: We designate derivatives as fair value hedges when they are used to manage our exposure to changes in the fair value of certain financial assets and liabilities, which fluctuate in value as a result of movements in interest rates. Changes in the fair value of derivatives designated as fair value hedges are presented in the same line item on our consolidated statements of income as the earnings effect of the hedged items. Our fair value hedges primarily consist of interest rate swaps that are intended to modify our exposure to interest rate risk on various fixed-rate financial assets and liabilities.

- Cash Flow Hedges: We designate derivatives as cash flow hedges when they are used to manage our exposure to variability in cash flows related to forecasted transactions. Changes in the fair value of derivatives designated as cash flow hedges are recorded as a component of AOCI. Those amounts are reclassified into earnings in the same period during which the forecasted transactions impact earnings and presented in the same line item on our consolidated statements of income as the earnings effect of the hedged items. Our cash flow hedges use interest rate swaps and floors that are intended to hedge the variability in interest receipts or interest payments on some of our variable-rate financial assets or liabilities. We also enter into foreign currency forward contracts to hedge our exposure to variability in cash flows related to intercompany borrowings denominated in foreign currencies.

- Net Investment Hedges: We use net investment hedges to manage the foreign currency exposure related to our net investments in foreign operations that have functional currencies other than the U.S. dollar. Changes in the fair value of net investment hedges are recorded in the translation adjustment component of AOCI, offsetting the translation gain or loss from those foreign operations. We execute net investment hedges using foreign currency forward contracts to hedge the translation exposure of the net investment in our foreign operations under the forward method.

- Free-Standing Derivatives: Our free-standing derivatives primarily consist of our customer accommodation derivatives and other economic hedges. The customer accommodation derivatives and the related offsetting contracts are mainly interest rate, commodity and foreign currency contracts. The other free-standing derivatives are primarily used to economically hedge the risk of changes in the fair value of our commercial mortgage loan origination and purchase commitments as well as other interests held. Changes in the fair value of free-standing derivatives are recorded in earnings as a component of other non-interest income.



# CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

## Derivatives Counterparty Credit Risk

## Counterparty Types

Derivative instruments contain an element of credit risk that arises from the potential failure of a counterparty to perform according to the terms of the contract, including making payments due upon maturity of certain derivative instruments. We execute our derivative contracts primarily in over-the-counter (“OTC”) markets. We also execute minimal amounts of interest rate and commodity futures in the exchange-traded derivative markets. Our OTC derivatives consist of both centrally cleared and uncleared bilateral contracts. In our centrally cleared contracts, our counterparties are central counterparty clearinghouses (“CCPs”), such as the Chicago Mercantile Exchange (“CME”) and the LCH Group (“LCH”). In our uncleared bilateral contracts, we enter into agreements directly with our derivative counterparties.

## Counterparty Credit Risk Management

We manage the counterparty credit risk associated with derivative instruments by entering into legally enforceable master netting arrangements, where possible, and exchanging collateral with our counterparties, typically in the form of cash or high-quality liquid securities. The amount of collateral exchanged is dependent upon the fair value of the derivative instruments as well as the fair value of the pledged collateral. When valuing collateral, an estimate of the variation in price and liquidity over time is subtracted in the form of a “haircut” to discount the value of the collateral pledged. Our exposure to derivative counterparty credit risk, at any point in time, is equal to the amount reported as a derivative asset on our balance sheet. The fair value of our derivatives is adjusted on an aggregate basis to take into consideration the effects of legally enforceable master netting agreements and any associated cash collateral received or pledged. See Table 9.3 for our net exposure associated with derivatives.

The terms under which we collateralize our exposures differ between cleared exposures and uncleared bilateral exposures.

CCPs: We clear eligible OTC derivatives with CCPs as part of our regulatory requirements. Futures commission merchants (“FCMS”) serve as the intermediary between CCPs and us. CCPs require that we post initial and variation margin through our FCMs to mitigate the risk of non-payment or default. Initial margin is required upfront by CCPs as collateral against potential losses on our cleared derivative contracts and variation margin is exchanged on a daily basis to account for mark-to-market changes in those derivative contracts. For CME and LCH-cleared OTC derivatives, we characterize variation margin cash payments as settlements. Our FCM agreements governing these derivative transactions include provisions that may require us to post additional collateral under certain circumstances.

- Bilateral Counterparties: We enter into legally enforceable master netting agreements and collateral agreements, where possible, with bilateral derivative counterparties to mitigate the risk of default. We review our collateral positions on a daily basis and exchange collateral with our counterparties in accordance with these agreements. These bilateral agreements typically provide the right to offset exposure with the same counterparty and require the party in a net liability position to post collateral. Agreements with certain bilateral counterparties require both parties to maintain collateral in the event the fair values of derivative instruments exceed established exposure thresholds. Certain of these bilateral agreements include provisions requiring that our debt maintain a credit rating of investment grade or above by each of the major credit rating agencies. In the event of a downgrade of our debt credit rating below investment grade, some of our counterparties would have the right to terminate their derivative contract and close out existing positions.

## Credit Risk Valuation Adjustments

We record counterparty credit valuation adjustments (“CVAs”) on our derivative assets to reflect the credit quality of our counterparties. We consider collateral and legally enforceable master netting agreements that mitigate our credit exposure to each counterparty in determining CVAs, which may be adjusted in future periods due to changes in the fair values of the derivative contracts, collateral, and creditworthiness of the counterparty. We also record debit valuation adjustments (“DVAs”) to adjust the fair values of our derivative liabilities to reflect the impact of our own credit quality.



# CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

## Balance Sheet Presentation

The following table summarizes the notional amounts and fair values of our derivative instruments as of December 31, 2019 and 2018, which are segregated by derivatives that are designated as accounting hedges and those that are not, and are further segregated by type of contract within those two categories. The total derivative assets and liabilities are adjusted on an aggregate basis to take into consideration the effects of legally enforceable master netting agreements and any associated cash collateral received or pledged. Derivative assets and liabilities are included in other assets and other liabilities, respectively, on our consolidated balance sheets, and their related gains or losses are included in operating activities as changes in other assets and other liabilities in the consolidated statements of cash flows.

Table 9.1: Derivative Assets and Liabilities at Fair Value

<table><tr><td rowspan="2">(Dollars in millions)</td><td colspan="3">December 31, 2019</td><td colspan="3">December 31, 2018</td></tr><tr><td>Notional or Contractual Amount</td><td colspan="2">Derivative(1)</td><td>Notional or Contractual Amount</td><td colspan="2">Derivative(1)</td></tr><tr><td></td><td></td><td>Assets</td><td>Liabilities</td><td></td><td>Assets</td><td>Liabilities</td></tr><tr><td>Derivatives designated as accounting hedges:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Interest rate contracts:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Fair value hedges</td><td>$ 57,587</td><td>$ 11</td><td>$ 55</td><td>$ 53,413</td><td>$ 64</td><td>$ 28</td></tr><tr><td>Cash flow hedges</td><td>96,900</td><td>321</td><td>29</td><td>81,200</td><td>83</td><td>70</td></tr><tr><td>Total interest rate contracts</td><td>154,487</td><td>332</td><td>84</td><td>134,613</td><td>147</td><td>98</td></tr><tr><td>Foreign exchange contracts:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Fair value hedges</td><td>1,402</td><td>0</td><td>6</td><td>0</td><td>0</td><td>0</td></tr><tr><td>Cash flow hedges</td><td>6,103</td><td>0</td><td>113</td><td>5,745</td><td>184</td><td>2</td></tr><tr><td>Net investment hedges</td><td>2,829</td><td>0</td><td>102</td><td>2,607</td><td>178</td><td>0</td></tr><tr><td>Total foreign exchange contracts</td><td>10,334</td><td>0</td><td>221</td><td>8,352</td><td>362</td><td>2</td></tr><tr><td>Total derivatives designated as accounting hedges</td><td>164,821</td><td>332</td><td>305</td><td>142,965</td><td>509</td><td>100</td></tr><tr><td>Derivatives not designated as accounting hedges:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Customer accommodation:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Interest rate contracts</td><td>62,268</td><td>552</td><td>117</td><td>49,386</td><td>190</td><td>256</td></tr><tr><td>Commodity contracts</td><td>15,492</td><td>758</td><td>694</td><td>10,673</td><td>797</td><td>786</td></tr><tr><td>Foreign exchange and other contracts</td><td>4,674</td><td>39</td><td>42</td><td>1,418</td><td>12</td><td>11</td></tr><tr><td>Total customer accommodation</td><td>82,434</td><td>1,349</td><td>853</td><td>61,477</td><td>999</td><td>1,053</td></tr><tr><td>Other interest rate exposures(2)</td><td>6,729</td><td>48</td><td>30</td><td>6,427</td><td>29</td><td>36</td></tr><tr><td>Other contracts</td><td>1,562</td><td>0</td><td>9</td><td>1,636</td><td>2</td><td>12</td></tr><tr><td>Total derivatives not designated as accounting hedges</td><td>90,725</td><td>1,397</td><td>892</td><td>69,540</td><td>1,030</td><td>1,101</td></tr><tr><td>Total derivatives</td><td>$ 255,546</td><td>$ 1,729</td><td>$ 1,197</td><td>$ 212,505</td><td>$ 1,539</td><td>$ 1,201</td></tr><tr><td>Less: netting adjustment(3)</td><td></td><td>(633)</td><td></td><td>(523)</td><td></td><td>(1,079)</td></tr><tr><td>Total derivative assets/liabilities</td><td></td><td>$ 1,096</td><td>$ 674</td><td></td><td>$ 460</td><td>$ 914</td></tr></table>



# CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

The following table summarizes the carrying value of our hedged assets and liabilities in fair value hedges and the associated cumulative basis adjustments included in those carrying values, excluding basis adjustments related to foreign currency risk, as of December 31, 2019 and 2018.

Table 9.2: Hedged Items in Fair Value Hedging Relationships

<table><tr><td rowspan="2"></td><td colspan="4">December 31, 2019</td><td colspan="4">December 31, 2018</td></tr><tr><td rowspan="2">Carrying Amount Assets/ (Liabilities)</td><td colspan="3">Cumulative Amount of Basis Adjustments Included in the Carrying Amount</td><td rowspan="2">Carrying Amount Assets/ (Liabilities)</td><td rowspan="2" colspan="3">Cumulative Amount of Basis Adjustments Included in the Carrying Amount</td></tr><tr><td>(Dollars in millions)</td><td>Total Assets/ (Liabilities)</td><td>Discontinued-Hedging Relationships</td><td></td><td>Total Assets/ (Liabilities)</td><td>Discontinued-Hedging Relationships</td></tr><tr><td>Line item on our consolidated balance sheets in which the hedged item is included:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Investment securities available for sale \( ^{(1)(2)} \)</td><td>$ 10,825</td><td>$ 300</td><td>$ 52</td><td>$ 14,067</td><td>$ (6)</td><td>$ (2)</td><td></td><td></td></tr><tr><td>Interest-bearing deposits</td><td>(14,310)</td><td>(12)</td><td>0</td><td>(13,101)</td><td>247</td><td>0</td><td></td><td></td></tr><tr><td>Securitized debt obligations</td><td>(9,403)</td><td>44</td><td>64</td><td>(5,887)</td><td>168</td><td>143</td><td></td><td></td></tr><tr><td>Senior and subordinated notes</td><td>(27,777)</td><td>(458)</td><td>324</td><td>(23,572)</td><td>315</td><td>392</td><td></td><td></td></tr></table>

(1) These amounts include the amortized cost basis of our investment securities designated in hedging relationships for which the hedged item is the last layer expected to be remaining at the end of the hedging relationship. The amortized cost basis of this portfolio was $5.9 billion and $8.3 billion, the amount of the designated hedged items was $3.1 billion and $4.0 billion, and the cumulative basis adjustment associated with these hedges was $75 million and $26 million as of December 31, 2019 and 2018, respectively.

(2) Carrying value represents amortized cost.

## Balance Sheet Offsetting of Financial Assets and Liabilities

Derivative contracts and repurchase agreements that we execute bilaterally in the OTC market are generally governed by enforceable master netting arrangements where we generally have the right to offset exposure with the same counterparty. Either counterparty can generally request to net settle all contracts through a single payment upon default on, or termination of, any one contract. We elect to offset the derivative assets and liabilities under netting arrangements for balance sheet presentation where a right of setoff exists. For derivative contracts entered into under master netting arrangements for which we have not been able to confirm the enforceability of the setoff rights, or those not subject to master netting arrangements, we do not offset our derivative positions for balance sheet presentation.



# CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

The following table presents the gross and net fair values of our derivative assets, derivative liabilities, resale and repurchase agreements and the related offsetting amounts permitted under U.S. GAAP as of December 31, 2019 and 2018. The table also includes cash and non-cash collateral received or pledged in accordance with such arrangements. The amount of collateral presented, however, is limited to the amount of the related net derivative fair values or outstanding balances; therefore, instances of over-collateralization are excluded.

Table 9.3: Offsetting of Financial Assets and Financial Liabilities

<table><tr><td rowspan="2">(Dollars in millions)</td><td rowspan="2">Gross Amounts</td><td colspan="3">Gross Amounts Offset in the Balance Sheet</td><td rowspan="2">Net Amounts as Recognized</td><td rowspan="2">Securities Collateral Held Under Master Netting Agreements</td><td rowspan="2">Net Exposure</td></tr><tr><td>Financial Instruments</td><td>Cash Collateral Received</td></tr><tr><td>As of December 31, 2019</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Derivative assets \( ^{(1)} \)</td><td>$ 1,729</td><td>$ (347)</td><td>$ (286)</td><td>$ 1,096</td><td>$</td><td>0</td><td>$ 1,096</td></tr><tr><td>As of December 31, 2018</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Derivative assets \( ^{(1)} \)</td><td>1,539</td><td>(205)</td><td>(874)</td><td>460</td><td></td><td>0</td><td>460</td></tr><tr><td></td><td></td><td colspan="3">Gross Amounts Offset in the Balance Sheet</td><td rowspan="2">Net Amounts as Recognized</td><td rowspan="2">Securities Collateral Pledged Under Master Netting Agreements</td><td rowspan="2">Net Exposure</td></tr><tr><td>(Dollars in millions)</td><td>Gross Amounts</td><td>Financial Instruments</td><td>Cash Collateral Pledged</td></tr><tr><td>As of December 31, 2019</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Derivative liabilities \( ^{(1)} \)</td><td>$ 1,197</td><td>$ (347)</td><td>$ (176)</td><td>$ 674</td><td>$</td><td>0</td><td>$ 674</td></tr><tr><td>Repurchase agreements \( ^{(2)} \)</td><td>314</td><td>0</td><td>0</td><td>314</td><td></td><td>(314)</td><td>0</td></tr><tr><td>As of December 31, 2018</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Derivative liabilities \( ^{(1)} \)</td><td>1,201</td><td>(205)</td><td>(82)</td><td>914</td><td></td><td>0</td><td>914</td></tr><tr><td>Repurchase agreements \( ^{(2)} \)</td><td>352</td><td>0</td><td>0</td><td>352</td><td></td><td>(352)</td><td>0</td></tr></table>

(1) We received cash collateral from derivative counterparties totaling $347 million and $925 million as of December 31, 2019 and 2018, respectively. We also received securities from derivative counterparties with a fair value of $1 million as of both December 31, 2019 and 2018, which we have the ability to re-pledge. We posted $954 million and $633 million of cash collateral as of December 31, 2019 and 2018, respectively.

(2) Represents customer repurchase agreements that mature the next business day. As of December 31, 2019 and 2018, we pledged collateral with a fair value of $320 million and $359 million, respectively, under these customer repurchase agreements, which were primarily agency RMBS securities.

## Income Statement and AOCI Presentation

## Fair Value and Cash Flow Hedges

The net gains (losses) recognized in our consolidated statements of income related to derivatives in fair value and cash flow hedging relationships are presented below for the years ended December 31, 2019, 2018 and 2017. We did not reclassify 2017 amounts to conform to the current period presentation.



## CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

Table 9.4: Effects of Fair Value and Cash Flow Hedge Accounting

<table><tr><td rowspan="2"></td><td colspan="10">Year Ended December 31, 2019</td></tr><tr><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td>Non-Interest Income</td></tr><tr><td></td><td></td><td></td><td colspan="4">Net Interest Income</td><td></td><td></td><td></td><td></td></tr><tr><td></td><td>Investment Securities</td><td>Loans, Including Loans Held for Sale</td><td>Other</td><td>Interest-bearing Deposits</td><td>Securitized Debt Obligations</td><td>Senior and Subordinated Notes</td><td></td><td></td><td></td><td></td></tr><tr><td>(Dollars in millions)</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Total amounts presented in our consolidated statements of income</td><td>$ 2,411</td><td>$ 25,862</td><td>$ 240</td><td>$ (3,420)</td><td>$ (523)</td><td>$ (1,159)</td><td>$ 718</td><td></td><td></td><td></td></tr><tr><td>Fair value hedging relationships:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Interest rate and foreign exchange contracts:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Interest recognized on derivatives</td><td>$ (12)</td><td>$ 0</td><td>$ 0</td><td>$ (108)</td><td>$ (14)</td><td>$ (6)</td><td>$ 0</td><td></td><td></td><td></td><td></td></tr><tr><td>Gains (losses) recognized on derivatives</td><td>(278)</td><td>0</td><td>0</td><td>263</td><td>45</td><td>704</td><td>(9)</td><td></td><td></td><td></td><td></td></tr><tr><td>Gains (losses) recognized on hedged items(1)</td><td>278</td><td>0</td><td>0</td><td>(258)</td><td>(123)</td><td>(801)</td><td>9</td><td></td><td></td><td></td><td></td></tr><tr><td>Excluded component of fair value hedges(2)</td><td>0</td><td>0</td><td>0</td><td>0</td><td>0</td><td>(2)</td><td>0</td><td></td><td></td><td></td><td></td></tr><tr><td>Net expense recognized on fair value hedges</td><td>$ (12)</td><td>$ 0</td><td>$ 0</td><td>$ (103)</td><td>$ (92)</td><td>$ (105)</td><td>$ 0</td><td></td><td></td><td></td><td></td></tr><tr><td>Cash flow hedging relationships:(3)</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Interest rate contracts:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Realized losses reclassified from AOCI into net income</td><td>$ (8)</td><td>$ (163)</td><td>$ 0</td><td>$ 0</td><td>$ 0</td><td>$ 0</td><td>$ 0</td><td></td><td></td><td></td><td></td></tr><tr><td>Foreign exchange contracts:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Realized gains reclassified from AOCI into net income(4)</td><td>0</td><td>0</td><td>44</td><td>0</td><td>0</td><td>0</td><td>(1)</td><td></td><td></td><td></td><td></td></tr><tr><td>Net income (expense) recognized on cash flow hedges</td><td>$ (8)</td><td>$ (163)</td><td>$ 44</td><td>$ 0</td><td>$ 0</td><td>$ 0</td><td>$ 0</td><td>$ (1)</td><td></td><td></td><td></td></tr></table>



## CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

Year Ended December 31, 2018

<table><tr><td rowspan="2">(Dollars in millions)</td><td colspan="9">Net Interest Income</td><td rowspan="2">Non-Interest Income</td></tr><tr><td>Investment Securities</td><td>Loans, Including Loans Held for Sale</td><td>Other</td><td>Interest-bearing Deposits</td><td>Securitized Debt Obligations</td><td>Senior and Subordinated Notes</td><td>Other</td><td></td><td></td></tr><tr><td>Total amounts presented in our consolidated statements of income</td><td>$ 2,211</td><td>$ 24,728</td><td>$ 237</td><td>$ (2,598)</td><td>$ (496)</td><td>$ (1,125)</td><td>$ 1,002</td><td></td><td></td><td></td></tr><tr><td>Fair value hedging relationships:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Interest rate contracts:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Interest recognized on derivatives</td><td>$ (23)</td><td>$ 0</td><td>$ 0</td><td>$ (76)</td><td>$ (53)</td><td>$ 2</td><td>$ 0</td><td></td><td></td><td></td><td></td></tr><tr><td>Gains (losses) recognized on derivatives</td><td>34</td><td>0</td><td>0</td><td>(60)</td><td>(61)</td><td>(212)</td><td>0</td><td></td><td></td><td></td><td></td></tr><tr><td>Gains (losses) recognized on hedged items(1)</td><td>(33)</td><td>0</td><td>0</td><td>52</td><td>38</td><td>131</td><td>0</td><td></td><td></td><td></td><td></td></tr><tr><td>Net expense recognized on fair value hedges</td><td>$ (22)</td><td>$ 0</td><td>$ 0</td><td>$ (84)</td><td>$ (76)</td><td>$ (79)</td><td>$ 0</td><td></td><td></td><td></td><td></td></tr><tr><td>Cash flow hedging relationships:(5)</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Interest rate contracts:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Realized losses reclassified from AOCI into net income</td><td>$ (9)</td><td>$ (82)</td><td>$ 0</td><td>$ 0</td><td>$ 0</td><td>$ 0</td><td>$ 0</td><td></td><td></td><td></td><td></td></tr><tr><td>Foreign exchange contracts:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Realized gains (losses) reclassified from AOCI into net income(4)</td><td>0</td><td>0</td><td>47</td><td>0</td><td>0</td><td>0</td><td>0</td><td></td><td></td><td></td><td></td></tr><tr><td>Net income (expense) recognized on cash flow hedges</td><td>$ (9)</td><td>$ (82)</td><td>$ 47</td><td>$ 0</td><td>$ 0</td><td>$ 0</td><td>$ 0</td><td></td><td></td><td></td><td></td></tr></table>

(1) Includes amortization expense of $171 million and $75 million for the years ended December 31, 2019 and 2018, respectively, related to basis adjustments on discontinued hedges.

(2) Changes in fair values of cross-currency swaps attributable to changes in cross-currency basis spreads are excluded from the assessment of hedge effectiveness and recorded in other comprehensive income. The initial value of the excluded component is recognized in earnings over the life of the swap under the amortization approach.

(3) See “Note 10—Stockholders’ Equity” for the effects of cash flow and net investment hedges on AOCI and amounts reclassified to net income, net of tax.

(4) We recognized a loss of $341 million and gain of $191 million for the years ended December 31, 2019 and 2018 respectively, on foreign exchange contracts reclassified from AOCI. These amounts were largely offset by the foreign currency transaction gains (losses) on our foreign currency denominated intercompany funding included other non-interest income.



## CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

<table><tr><td>(Dollars in millions)</td><td>Year Ended December 31, 2017</td></tr><tr><td>Derivatives designated as fair value hedges:</td><td></td></tr><tr><td>Fair value interest rate contracts:</td><td></td></tr><tr><td>Losses recognized in net income on derivatives</td><td>$ (212)</td></tr><tr><td>Gains recognized in net income on hedged items</td><td>216</td></tr><tr><td>Net fair value hedge ineffectiveness gains</td><td>4</td></tr><tr><td>Derivatives designated as cash flow hedges:</td><td></td></tr><tr><td>Gains reclassified from AOCI into net income:</td><td></td></tr><tr><td>Interest rate contracts</td><td>91</td></tr><tr><td>Foreign exchange contracts</td><td>17</td></tr><tr><td>Subtotal</td><td>108</td></tr><tr><td>Gains recognized in net income due to ineffectiveness:</td><td></td></tr><tr><td>Interest rate contracts</td><td>2</td></tr><tr><td>Net derivative gains recognized in net income</td><td>$ 110</td></tr></table>

In the next 12 months, we expect to reclassify to earnings net after-tax losses of $114 million recorded in AOCI as of December 31, 2019. These amounts will offset the cash flows associated with the hedged forecasted transactions. The maximum length of time over which forecasted transactions were hedged was approximately 6 years as of December 31, 2019. The amount we expect to reclassify into earnings may change as a result of changes in market conditions and ongoing actions taken as part of our overall risk management strategy.

## Free-Standing Derivatives

The net impacts to our consolidated statements of income related to free-standing derivatives are presented below for the years ended December 31, 2019, 2018 and 2017. These gains or losses are recognized in other non-interest income in our consolidated statements of income.

Table 9.5: Gains (Losses) on Free-Standing Derivatives

<table><tr><td rowspan="2">(Dollars in millions)</td><td colspan="4">Year Ended December 31,</td></tr><tr><td>2019</td><td>2018</td><td>2017</td><td></td></tr><tr><td>Gains (losses) recognized in other non-interest income:</td><td></td><td></td><td></td><td></td></tr><tr><td>Customer accommodation:</td><td></td><td></td><td></td><td></td></tr><tr><td>Interest rate contracts</td><td>$ 48</td><td>$ 25</td><td>$ 20</td><td></td></tr><tr><td>Commodity contracts</td><td>17</td><td>16</td><td>13</td><td></td></tr><tr><td>Foreign exchange and other contracts</td><td>13</td><td>7</td><td>5</td><td></td></tr><tr><td>Total customer accommodation</td><td>78</td><td>48</td><td>38</td><td></td></tr><tr><td>Other interest rate exposures</td><td>(16)</td><td>33</td><td>61</td><td></td></tr><tr><td>Other contracts</td><td>(10)</td><td>(21)</td><td>0</td><td></td></tr><tr><td>Total</td><td>$ 52</td><td>$ 60</td><td>$ 99</td><td></td></tr></table>



## Preferred Stock

The following table summarizes our preferred stock outstanding as of December 31, 2019 and 2018.

Table 10.1: Preferred Stock Outstanding \( ^{(1)} \) 

<table><tr><td rowspan="2">Series</td><td rowspan="2">Description</td><td rowspan="2">Issuance Date</td><td rowspan="2">Redeemable by Issuer Beginning</td><td rowspan="2">Per Annum Dividend Rate</td><td rowspan="2">Dividend Frequency</td><td rowspan="2">Liquidation Preference per Share</td><td rowspan="2">Total Shares Outstanding as of December 31, 2019</td><td colspan="2">Carrying Value (in millions)</td></tr><tr><td>December 31, 2019</td><td>December 31, 2018</td></tr><tr><td>Series B</td><td>6.00% Non-Cumulative</td><td>August 20, 2012</td><td>September 1, 2017</td><td>6.00%</td><td>Quarterly</td><td>$ 1,000</td><td>875,000</td><td>$ 853</td><td>$ 853</td></tr><tr><td>Series C(2)</td><td>6.25% Non-Cumulative</td><td>June 12, 2014</td><td>September 1, 2019</td><td>6.25</td><td>Quarterly</td><td>1,000</td><td>0</td><td>0</td><td>484</td></tr><tr><td>Series D(2)</td><td>6.70% Non-Cumulative</td><td>October 31, 2014</td><td>December 1, 2019</td><td>6.70</td><td>Quarterly</td><td>1,000</td><td>0</td><td>0</td><td>485</td></tr><tr><td>Series E</td><td>Fixed-to-Floating Rate Non-Cumulative</td><td>May 14, 2015</td><td>June 1, 2020</td><td>5.55% through 5/31/2020; 3-mo. LIBOR+ 380 bps thereafter</td><td>Semi-Annually through 5/31/2020; Quarterly thereafter</td><td>1,000</td><td>1,000,000</td><td>988</td><td>988</td></tr><tr><td>Series F</td><td>6.20% Non-Cumulative</td><td>August 24, 2015</td><td>December 1, 2020</td><td>6.20</td><td>Quarterly</td><td>1,000</td><td>500,000</td><td>484</td><td>484</td></tr><tr><td>Series G</td><td>5.20% Non-Cumulative</td><td>July 29, 2016</td><td>December 1, 2021</td><td>5.20</td><td>Quarterly</td><td>1,000</td><td>600,000</td><td>583</td><td>583</td></tr><tr><td>Series H</td><td>6.00% Non-Cumulative</td><td>November 29, 2016</td><td>December 1, 2021</td><td>6.00</td><td>Quarterly</td><td>1,000</td><td>500,000</td><td>483</td><td>483</td></tr><tr><td>Series I</td><td>5.00% Non-Cumulative</td><td>September 11, 2019</td><td>December 1, 2024</td><td>5.00</td><td>Quarterly</td><td>1,000</td><td>1,500,000</td><td>1,462</td><td>0</td></tr><tr><td colspan="7">Total</td><td>$ 4,853</td><td>$ 4,360</td></tr></table>



# CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

## Accumulated Other Comprehensive Income

Accumulated other comprehensive income primarily consists of accumulated net unrealized gains or losses associated with securities available for sale, changes in fair value of derivatives in hedging relationships, and foreign currency translation adjustments.

The following table includes the AOCI impacts from the adoption of accounting standards and the changes in AOCI by component for the years ended December 31, 2019, 2018 and 2017.

Table 10.2: Accumulated Other Comprehensive Income (Loss)

<table><tr><td>(Dollars in millions)</td><td>Securities Available for Sale</td><td>Securities Held to Maturity</td><td>Hedging Relationships \( ^{(1)} \)</td><td>Foreign Currency Translation Adjustments \( ^{(2)} \)</td><td>Other</td><td>Total</td></tr><tr><td>AOCI as of December 31, 2016</td><td>$ (4)</td><td>$ (621)</td><td>$ (78)</td><td>$ (222)</td><td>$ (24)</td><td>$ (949)</td></tr><tr><td>Other comprehensive income (loss) before reclassifications</td><td>62</td><td>0</td><td>(95)</td><td>84</td><td>30</td><td>81</td></tr><tr><td>Amounts reclassified from AOCI into earnings</td><td>(41)</td><td>97</td><td>(108)</td><td>0</td><td>(6)</td><td>(58)</td></tr><tr><td>Other comprehensive income (loss), net of tax</td><td>21</td><td>97</td><td>(203)</td><td>84</td><td>24</td><td>23</td></tr><tr><td>AOCI as of December 31, 2017</td><td>17</td><td>(524)</td><td>(281)</td><td>(138)</td><td>0</td><td>(926)</td></tr><tr><td>Cumulative effects from adoption of new accounting standards</td><td>3</td><td>(113)</td><td>(63)</td><td>0</td><td>(28)</td><td>(201)</td></tr><tr><td>Transfer of securities held to maturity to available for sale \( ^{(3)} \)</td><td>(325)</td><td>407</td><td>0</td><td>0</td><td>0</td><td>82</td></tr><tr><td>Other comprehensive income (loss) before reclassifications</td><td>(293)</td><td>0</td><td>38</td><td>(39)</td><td>(8)</td><td>(302)</td></tr><tr><td>Amounts reclassified from AOCI into earnings</td><td>159</td><td>40</td><td>(112)</td><td>0</td><td>(3)</td><td>84</td></tr><tr><td>Other comprehensive income (loss), net of tax</td><td>(459)</td><td>447</td><td>(74)</td><td>(39)</td><td>(11)</td><td>(136)</td></tr><tr><td>AOCI as of December 31, 2018</td><td>(439)</td><td>(190)</td><td>(418)</td><td>(177)</td><td>(39)</td><td>(1,263)</td></tr><tr><td>Other comprehensive income before reclassifications</td><td>670</td><td>0</td><td>414</td><td>70</td><td>17</td><td>1,171</td></tr><tr><td>Amounts reclassified from AOCI into earnings</td><td>(20)</td><td>26</td><td>358</td><td>0</td><td>(4)</td><td>360</td></tr><tr><td>Other comprehensive income, net of tax</td><td>650</td><td>26</td><td>772</td><td>70</td><td>13</td><td>1,531</td></tr><tr><td>Transfer of securities held to maturity to available for sale, net of tax \( ^{(4)} \)</td><td>724</td><td>164</td><td>0</td><td>0</td><td>0</td><td>888</td></tr><tr><td>AOCI as of December 31, 2019</td><td>$ 935</td><td>$ 0</td><td>$ 354</td><td>$ (107)</td><td>$ (26)</td><td>$ 1,156</td></tr></table>

(1) Includes amounts related to cash flow hedges as well as the excluded component of cross-currency swaps designated as fair value hedges.

(2) Includes other comprehensive loss of $49 million, gain of $150 million and loss of $143 million for the years ended December 31, 2019, 2018 and 2017 respectively, from hedging instruments designated as net investment hedges.

(3) In the first quarter of 2018, we made a one-time transfer of held to maturity securities with a carrying value of $9.0 billion to available for sale as a result of our adoption of ASU No. 2017-12, Derivatives and Hedging (Topic 815): Targeted Improvements to Accounting for Hedging Activities. This transfer resulted in an after-tax gain of $82 million ($107 million pre-tax) to AOCI.

(4) On December 31, 2019, we transferred our entire portfolio of held to maturity securities to available for sale in consideration of changes to regulatory capital requirements under the Tailoring Rules.



# CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

The following table presents amounts reclassified from each component of AOCI to our consolidated statements of income for the years ended December 31, 2019, 2018 and 2017.

Table 10.3: Reclassifications from AOCI

<table><tr><td colspan="6">(Dollars in millions)</td></tr><tr><td>AOCI Components</td><td>Affected Income Statement Line Item</td><td>2019</td><td>2018</td><td>2017</td><td></td></tr><tr><td>Securities available for sale:</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td></td><td>Non-interest income</td><td>$ 26</td><td>$ (209)</td><td>$ 65</td><td></td></tr><tr><td></td><td>Income tax provision</td><td>6</td><td>(50)</td><td>24</td><td></td></tr><tr><td></td><td>Net income</td><td>20</td><td>(159)</td><td>41</td><td></td></tr><tr><td>Securities held to maturity:(1)</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td></td><td>Interest income</td><td>(35)</td><td>(53)</td><td>(150)</td><td></td></tr><tr><td></td><td>Income tax provision</td><td>(9)</td><td>(13)</td><td>(53)</td><td></td></tr><tr><td></td><td>Net income</td><td>(26)</td><td>(40)</td><td>(97)</td><td></td></tr><tr><td>Hedging relationships:</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Interest rate contracts:</td><td>Interest income</td><td>(171)</td><td>(91)</td><td>145</td><td></td></tr><tr><td>Foreign exchange contracts:</td><td>Interest income</td><td>44</td><td>47</td><td>27</td><td></td></tr><tr><td></td><td>Interest expense</td><td>(2)</td><td>0</td><td>0</td><td></td></tr><tr><td></td><td>Non-interest income</td><td>(341)</td><td>191</td><td>1</td><td></td></tr><tr><td></td><td>Income from continuing operations before income taxes</td><td>(470)</td><td>147</td><td>173</td><td></td></tr><tr><td></td><td>Income tax provision</td><td>(112)</td><td>35</td><td>65</td><td></td></tr><tr><td></td><td>Net income</td><td>(358)</td><td>112</td><td>108</td><td></td></tr><tr><td>Other:</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td></td><td>Non-interest income and non-interest expense</td><td>5</td><td>4</td><td>9</td><td></td></tr><tr><td></td><td>Income tax provision</td><td>1</td><td>1</td><td>3</td><td></td></tr><tr><td></td><td>Net income</td><td>4</td><td>3</td><td>6</td><td></td></tr><tr><td>Total reclassifications</td><td></td><td>(360)</td><td>(84)</td><td>58</td><td></td></tr></table>



# CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

The table below summarizes other comprehensive income (loss) activity and the related tax impact for the years ended December 31, 2019, 2018 and 2017.

Table 10.4: Other Comprehensive Income (Loss)

<table><tr><td rowspan="3">(Dollars in millions)</td><td colspan="12">Year Ended December 31,</td></tr><tr><td colspan="4">2019</td><td colspan="4">2018</td><td colspan="4">2017</td></tr><tr><td>Before Tax</td><td>Provision (Benefit)</td><td>After Tax</td><td>Before Tax</td><td>Provision (Benefit)</td><td>After Tax</td><td>Before Tax</td><td>Provision (Benefit)</td><td>After Tax</td><td></td><td></td><td></td></tr><tr><td>Other comprehensive income (loss):</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Net unrealized gains (losses) on securities available for sale</td><td>$ 855</td><td>$ 205</td><td>$ 650</td><td>$ (605)</td><td>$ (146)</td><td>$ (459)</td><td>$ 23</td><td>$ 2</td><td>$ 21</td><td></td><td></td><td></td></tr><tr><td>Net changes in securities held to maturity</td><td>36</td><td>10</td><td>26</td><td>588</td><td>141</td><td>447</td><td>150</td><td>53</td><td>97</td><td></td><td></td><td></td></tr><tr><td>Net unrealized gains (losses) on hedging relationships</td><td>1,016</td><td>244</td><td>772</td><td>(98)</td><td>(24)</td><td>(74)</td><td>(325)</td><td>(122)</td><td>(203)</td><td></td><td></td><td></td></tr><tr><td>Foreign currency translation adjustments(1)</td><td>54</td><td>(16)</td><td>70</td><td>9</td><td>48</td><td>(39)</td><td>3</td><td>(81)</td><td>84</td><td></td><td></td><td></td></tr><tr><td>Other</td><td>17</td><td>4</td><td>13</td><td>(15)</td><td>(4)</td><td>(11)</td><td>38</td><td>14</td><td>24</td><td></td><td></td><td></td></tr><tr><td>Other comprehensive income (loss)</td><td>$ 1,978</td><td>$ 447</td><td>$ 1,531</td><td>$ (121)</td><td>$ 15</td><td>$ (136)</td><td>$ (111)</td><td>$ (134)</td><td>$ 23</td><td></td><td></td><td></td></tr></table>

(1) Includes the impact of hedging instruments designated as net investment hedges.



# CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

## NOTE 11—REGULATORY AND CAPITAL ADEQUACY

## Regulation and Capital Adequacy

Bank holding companies (“BHCs”) and national banks are subject to capital adequacy standards adopted by the Federal Reserve, Office of the Comptroller of the Currency and Federal Deposit Insurance Corporation (collectively, the “Federal Banking Agencies”), including the Basel III Capital Rule. Moreover, the Banks, as insured depository institutions, are subject to prompt corrective action (“PCA”) capital regulations, which require the Federal Banking Agencies to take prompt corrective action for banks that do not meet PCA capital requirements.

We entered parallel run under the Basel III Advanced Approaches on January 1, 2015, during which we calculated capital ratios under both the Basel III Standardized Approach and the Basel III Advanced Approaches, though we continued to use the Standardized Approach for purposes of meeting regulatory capital requirements.

In October 2019, the Federal Banking Agencies amended the Basel III Capital Rule to provide for tailored application of certain capital requirements across different categories of banking institutions (“Tailoring Rules”). As a bank holding company (“BHC”) with total consolidated assets of at least $250 billion that does not exceed any of the applicable risk-based thresholds, we are a Category III institution under the Tailoring Rules. As such, we are no longer subject to the Basel III Advanced Approaches and certain associated capital requirements, such as the requirement to include in regulatory capital certain elements of AOCI.

Under the Basel III Capital Rule, our regulatory minimum risk-based and leverage capital requirements include a common equity Tier 1 capital ratio of at least 4.5%, a Tier 1 capital ratio of at least 6.0%, a total capital ratio of at least 8.0%, a Tier 1 leverage capital ratio of at least 4.0%, and a supplementary leverage ratio of 3.0%.

For additional information about the capital adequacy guidelines we are subject to, see “Part I —Item 1. Business—Supervision and Regulation.”



# CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

The following table provides a comparison of our regulatory capital amounts and ratios under the Basel III Standardized Approach subject to the applicable transition provisions, the regulatory minimum capital adequacy ratios and the PCA well-capitalized level for each ratio, where applicable, as of December 31, 2019 and 2018.

Table 11.1: Capital Ratios Under Basel III \( ^{(1)} \) 

<table><tr><td rowspan="2">(Dollars in millions)</td><td colspan="4">December 31, 2019</td><td colspan="4">December 31, 2018</td></tr><tr><td>Capital Amount</td><td>Capital Ratio</td><td>Minimum Capital Adequacy</td><td>Well-Capitalized</td><td>Capital Amount</td><td>Capital Ratio</td><td>Minimum Capital Adequacy</td><td>Well-CapitalIZED</td></tr><tr><td>Capital One Financial Corp:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Common equity Tier 1 capital \( ^{(2)} \)</td><td>$ 38,162</td><td>12.2%</td><td>4.5%</td><td>N/A</td><td>$ 33,071</td><td>11.2%</td><td>4.5%</td><td>N/A</td></tr><tr><td>Tier 1 capital \( ^{(3)} \)</td><td>43,015</td><td>13.7</td><td>6.0</td><td>6.0%</td><td>37,431</td><td>12.7</td><td>6.0</td><td>6.0%</td></tr><tr><td>Total capital \( ^{(4)} \)</td><td>50,348</td><td>16.1</td><td>8.0</td><td>10.0</td><td>44,645</td><td>15.1</td><td>8.0</td><td>10.0</td></tr><tr><td>Tier 1 leverage \( ^{(5)} \)</td><td>43,015</td><td>11.7</td><td>4.0</td><td>N/A</td><td>37,431</td><td>10.7</td><td>4.0</td><td>N/A</td></tr><tr><td>Supplementary leverage \( ^{(6)} \)</td><td>43,015</td><td>9.9</td><td>3.0</td><td>N/A</td><td>37,431</td><td>9.0</td><td>3.0</td><td>N/A</td></tr><tr><td>COBNA:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Common equity Tier 1 capital \( ^{(2)} \)</td><td>17,883</td><td>16.1</td><td>4.5</td><td>6.5</td><td>16,378</td><td>15.3</td><td>4.5</td><td>6.5</td></tr><tr><td>Tier 1 capital \( ^{(3)} \)</td><td>17,883</td><td>16.1</td><td>6.0</td><td>8.0</td><td>16,378</td><td>15.3</td><td>6.0</td><td>8.0</td></tr><tr><td>Total capital \( ^{(4)} \)</td><td>20,109</td><td>18.1</td><td>8.0</td><td>10.0</td><td>18,788</td><td>17.6</td><td>8.0</td><td>10.0</td></tr><tr><td>Tier 1 leverage \( ^{(5)} \)</td><td>17,883</td><td>14.8</td><td>4.0</td><td>5.0</td><td>16,378</td><td>14.0</td><td>4.0</td><td>5.0</td></tr><tr><td>Supplementary leverage \( ^{(6)} \)</td><td>17,883</td><td>12.1</td><td>3.0</td><td>N/A</td><td>16,378</td><td>11.5</td><td>3.0</td><td>N/A</td></tr><tr><td>CONA:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Common equity Tier 1 capital \( ^{(2)} \)</td><td>28,445</td><td>13.4</td><td>4.5</td><td>6.5</td><td>25,637</td><td>13.0</td><td>4.5</td><td>6.5</td></tr><tr><td>Tier 1 capital \( ^{(3)} \)</td><td>28,445</td><td>13.4</td><td>6.0</td><td>8.0</td><td>25,637</td><td>13.0</td><td>6.0</td><td>8.0</td></tr><tr><td>Total capital \( ^{(4)} \)</td><td>30,852</td><td>14.5</td><td>8.0</td><td>10.0</td><td>27,912</td><td>14.2</td><td>8.0</td><td>10.0</td></tr><tr><td>Tier 1 leverage \( ^{(5)} \)</td><td>28,445</td><td>9.2</td><td>4.0</td><td>5.0</td><td>25,637</td><td>9.1</td><td>4.0</td><td>5.0</td></tr><tr><td>Supplementary leverage \( ^{(6)} \)</td><td>28,445</td><td>8.2</td><td>3.0</td><td>N/A</td><td>25,637</td><td>8.0</td><td>3.0</td><td>N/A</td></tr></table>

(1) Capital requirements that are not applicable are denoted by “N/A.”

(2) Common equity Tier 1 capital ratio is a regulatory capital measure calculated based on common equity Tier 1 capital divided by risk-weighted assets.

(3) Tier 1 capital ratio is a regulatory capital measure calculated based on Tier 1 capital divided by risk-weighted assets.

(4) Total capital ratio is a regulatory capital measure calculated based on total capital divided by risk-weighted assets.

(5) Tier 1 leverage ratio is a regulatory capital measure calculated based on Tier 1 capital divided by adjusted average assets.

(6) Supplementary leverage ratio is a regulatory capital measure calculated based on Tier 1 capital divided by total leverage exposure.

We exceeded the minimum capital requirements and each of the Banks exceeded the minimum regulatory requirements and were well-capitalized under PCA requirements as of both December 31, 2019 and 2018.

Regulatory restrictions exist that limit the ability of the Banks to transfer funds to our BHC. As of December 31, 2019, funds available for dividend payments from COBNA and CONA were $3.3 billion and $4.7 billion, respectively. Applicable provisions that may be contained in our borrowing agreements or the borrowing agreements of our subsidiaries may limit our subsidiaries' ability to pay dividends to us or our ability to pay dividends to our stockholders.

The Federal Reserve requires depository institutions to maintain certain cash reserves against specified deposit liabilities. As of December 31, 2019 and 2018, our reserve requirements totaled $1.7 billion and $1.9 billion, respectively.



# CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

## NOTE 12—EARNINGS PER COMMON SHARE

The following table sets forth the computation of basic and diluted earnings per common share. Dividends and undistributed earnings allocated to participating securities represent the undistributed earnings allocated to participating securities using the two-class method permitted by U.S. GAAP for computing earnings per share.

Table 12.1: Computation of Basic and Diluted Earnings per Common Share

<table><tr><td rowspan="2">(Dollars and shares in millions, except per share data)</td><td colspan="4">Year Ended December 31,</td></tr><tr><td>2019</td><td>2018</td><td>2017</td><td></td></tr><tr><td>Income from continuing operations, net of tax</td><td>$ 5,533</td><td>$ 6,025</td><td>$ 2,117</td><td></td></tr><tr><td>Income (loss) from discontinued operations, net of tax</td><td>13</td><td>(10)</td><td>(135)</td><td></td></tr><tr><td>Net income</td><td>5,546</td><td>6,015</td><td>1,982</td><td></td></tr><tr><td>Dividends and undistributed earnings allocated to participating securities</td><td>(41)</td><td>(40)</td><td>(13)</td><td></td></tr><tr><td>Preferred stock dividends</td><td>(282)</td><td>(265)</td><td>(265)</td><td></td></tr><tr><td>Issuance cost for redeemed preferred stock</td><td>(31)</td><td>0</td><td>0</td><td></td></tr><tr><td>Net income available to common stockholders</td><td>$ 5,192</td><td>$ 5,710</td><td>$ 1,704</td><td></td></tr><tr><td>Total weighted-average basic shares outstanding</td><td>467.6</td><td>479.9</td><td>484.2</td><td></td></tr><tr><td>Effect of dilutive securities:</td><td></td><td></td><td></td><td></td></tr><tr><td>Stock options</td><td>1.3</td><td>1.6</td><td>2.5</td><td></td></tr><tr><td>Other contingently issuable shares</td><td>1.0</td><td>1.1</td><td>1.2</td><td></td></tr><tr><td>Warrants \( ^{(1)} \)</td><td>0.0</td><td>0.5</td><td>0.7</td><td></td></tr><tr><td>Total effect of dilutive securities</td><td>2.3</td><td>3.2</td><td>4.4</td><td></td></tr><tr><td>Total weighted-average diluted shares outstanding</td><td>469.9</td><td>483.1</td><td>488.6</td><td></td></tr><tr><td>Basic earnings per common share:</td><td></td><td></td><td></td><td></td></tr><tr><td>Net income from continuing operations</td><td>$ 11.07</td><td>$ 11.92</td><td>$ 3.80</td><td></td></tr><tr><td>Income (loss) from discontinued operations</td><td>0.03</td><td>(0.02)</td><td>(0.28)</td><td></td></tr><tr><td>Net income per basic common share</td><td>$ 11.10</td><td>$ 11.90</td><td>$ 3.52</td><td></td></tr><tr><td>Diluted earnings per common share: \( ^{(2)} \)</td><td></td><td></td><td></td><td></td></tr><tr><td>Net income from continuing operations</td><td>$ 11.02</td><td>$ 11.84</td><td>$ 3.76</td><td></td></tr><tr><td>Income (loss) from discontinued operations</td><td>0.03</td><td>(0.02)</td><td>(0.27)</td><td></td></tr><tr><td>Net income per diluted common share</td><td>$ 11.05</td><td>$ 11.82</td><td>$ 3.49</td><td></td></tr></table>

(1) Represents warrants issued as part of the U.S. Department of Treasury’s Troubled Assets Relief Program which were either exercised or expired on November 14, 2018.

(2) Excluded from the computation of diluted earnings per share were 69 thousand shares related to options with exercise price of $86.34, 56 thousand shares related to options with an exercise price of $86.34 and 233 thousand shares related to options with exercise prices ranging from $82.08 to $86.34 for the years ended December 31, 2019, 2018 and 2017, respectively, because their inclusion would be anti-dilutive.



# CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

## NOTE 13—STOCK-BASED COMPENSATION PLANS

## Stock Plans

We have one active stock-based compensation plan available for the issuance of shares to employees, directors and third-party service providers (if applicable). As of December 31, 2019, under the Amended and Restated 2004 Stock Incentive plan (“2004 Plan”), we are authorized to issue 55 million common shares in various forms, primarily share-settled restricted stock units (“RSUs”), performance share units (“PSUs”), and non-qualified stock options. Of this amount, approximately 10 million shares remain available for future issuance as of December 31, 2019. The 2004 Plan permits the use of newly issued shares or treasury shares upon the settlement of options and stock-based incentive awards, and we generally settle by issuing new shares.

We also issue cash-settled restricted stock units. These cash-settled units are not counted against the common shares authorized for issuance or available for issuance under the 2004 Plan. Cash-settled units vesting during 2019, 2018 and 2017 resulted in cash payments to associates of $15 million, $39 million and $42 million, respectively. There was no unrecognized compensation cost for unvested cash-settled units as of December 31, 2019.

Total stock-based compensation expense recognized during 2019, 2018 and 2017 was $239 million, $170 million and $244 million, respectively. The total income tax benefit for stock-based compensation recognized during 2019, 2018 and 2017 was $50 million, $34 million and $92 million, respectively.

In addition, we maintain an Associate Stock Purchase Plan (“Purchase Plan”), which is a compensatory plan under the accounting guidance for stock-based compensation. We recognized $25 million in compensation expense for 2019 and $23 million for both 2018 and 2017. We also maintain a Dividend Reinvestment and Stock Purchase Plan (“DRP”), which allows participating stockholders to purchase additional shares of our common stock through automatic reinvestment of dividends or optional cash investments.

## Restricted Stock Units and Performance Share Units

RSUs represent share-settled awards that do not contain performance conditions and are granted to certain employees at no cost to the recipient. RSUs generally vest over three years from the date of grant; however, some RSUs cliff vest on or shortly after the first or third anniversary of the grant date. RSUs are subject to forfeiture until certain restrictions have lapsed, including continued employment for a specified period of time.

PSUs represent share-settled awards that contain performance conditions and are granted to certain employees at no cost to the recipient. PSUs generally vest over three years from the date of grant; however, some PSUs cliff vest on or shortly after the third anniversary of the grant date. The number of PSUs that step vest over three years can be reduced by 50% or 100% depending on whether specific performance goals are met during the vesting period. The number of three-year cliff vesting PSUs that will ultimately vest is contingent upon meeting specific performance goals over a three-year period. These PSUs also include an opportunity to receive from 0% to 150% of the target number of common shares.

A recipient of an RSU or PSU is entitled to receive a share of common stock after the applicable restrictions lapse and is generally entitled to receive cash payments or additional shares of common stock equivalent to any dividends paid on the underlying common stock during the period the RSU or PSU is outstanding, but is not entitled to voting rights. Generally, the value of RSUs and PSUs will equal the fair value of our common stock on the date of grant and the expense is recognized over the vesting period. Certain PSUs have discretionary vesting conditions and are remeasured at fair value each reporting period.



# CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

The following table presents a summary of 2019 activity for RSUs and PSUs.

Table 13.1: Summary of Restricted Stock Units and Performance Share Units

<table><tr><td rowspan="2"></td><td colspan="2">Restricted Stock Units</td><td colspan="2">Performance Share Units \( ^{(1)} \)</td></tr><tr><td colspan="2">Weighted-Average Grant Date Fair Value per Unit</td><td colspan="2">Weighted-Average Grant Date Fair Value per Unit</td></tr><tr><td>Shares/units in thousands)</td><td>Units</td><td>Weighted-Average Grant Date Fair Value per Unit</td><td>Units</td><td>Weighted-Average Grant Date Fair Value per Unit</td></tr><tr><td>Unvested as of January 1, 2019</td><td>3,345</td><td>85.01</td><td>1,804</td><td>87.48</td></tr><tr><td>Granted \( ^{(2)} \)</td><td>1,965</td><td>83.29</td><td>1,018</td><td>78.18</td></tr><tr><td>Vested</td><td>(1,450)</td><td>82.94</td><td>(1,012)</td><td>73.68</td></tr><tr><td>Forfeited</td><td>(190)</td><td>88.22</td><td>(35)</td><td>90.47</td></tr><tr><td>Unvested as of December 31, 2019</td><td>3,670</td><td>84.74</td><td>1,775</td><td>89.95</td></tr></table>

(1) Granted and vested include adjustments for achievement of specific performance goals for performance share units granted in prior periods.

(2) The weighted-average grant date fair value of RSUs was $100.73 and $86.20 in 2018 and 2017, respectively. The weighted-average grant date fair value of PSUs was $100.65 and $82.48 in 2018 and 2017, respectively.

The total fair value of RSUs that vested during 2019, 2018 and 2017 was $122 million, $139 million and $110 million, respectively. The total fair value of PSUs that vested during 2019, 2018 and 2017 was $82 million, $92 million and $90 million, respectively. As of December 31, 2019, the unrecognized compensation expense related to unvested RSUs $157 million, which is expected to be amortized over a weighted-average period of approximately 1.8 years; and the unrecognized compensation related to unvested PSUs was $42 million, which is expected to be amortized over a weighted-average period of approximately 1 year.

## Stock Options

Stock options have a maximum contractual term of ten years. Generally, the exercise price of stock options will equal the fair market value of our common stock on the date of grant. Option vesting is determined at the time of grant and may be subject to the achievement of any applicable performance conditions. Options generally become exercisable over three years beginning on the first anniversary of the date of grant; however, some option grants cliff vest on or shortly after the first or third anniversary of the grant date.

The following table presents a summary of 2019 activity for stock options and the balance of stock options exercisable as of December 31, 2019.

Table 13.2: Summary of Stock Options Activity

<table><tr><td>Shares in thousands, and intrinsic value in millions)</td><td>Weighted-Shares Subject to Options</td><td>Weighted-Average Exercise Price</td><td>Weighted-Average Remaining Contractual Term</td><td>Aggregate Intrinsic Value</td></tr><tr><td>Outstanding as of January 1, 2019</td><td>3,456</td><td>56.03</td><td></td><td></td></tr><tr><td>Granted</td><td>0</td><td>0.00</td><td></td><td></td></tr><tr><td>Exercised</td><td>(271)</td><td>61.83</td><td></td><td></td></tr><tr><td>Forfeited</td><td>0</td><td>0.00</td><td></td><td></td></tr><tr><td>Expired</td><td>0</td><td>0.00</td><td></td><td></td></tr><tr><td>Outstanding as of December 31, 2019</td><td>3,185</td><td>55.54</td><td>2.81 years</td><td>151</td></tr><tr><td>Exercisable as of December 31, 2019</td><td>3,034</td><td>54.01</td><td>2.60 years</td><td>148</td></tr></table>

There were no stock options granted in 2019 and 2018 and the weighted-average fair value of stock options granted during 2017 was $21.48. The total intrinsic value of stock options exercised during 2019, 2018 and 2017 was $10 million, $94 million and $92 million, respectively.



# CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

## NOTE 14—EMPLOYEE BENEFIT PLANS

## Defined Contribution Plan

We sponsor a contributory Associate Savings Plan (the “Plan”) in which all full-time and part-time associates over the age of 18 are eligible to participate. We make non-elective contributions to each eligible associates’ account and match a portion of associate contributions. We also sponsor a voluntary non-qualified deferred compensation plan in which select groups of employees are eligible to participate. We make contributions to this plan based on participants’ deferral of salary, bonuses and other eligible pay. In addition, we match participants’ excess compensation (compensation over the Internal Revenue Service (“IRS”) compensation limit) less deferrals. We contributed a total of $316 million, $291 million and $282 million to these plans during the years ended December 31, 2019, 2018 and 2017, respectively.

## Defined Benefit Pension and Other Postretirement Benefit Plans

We sponsor a frozen qualified defined benefit pension plan and several non-qualified defined benefit pension plans. We also sponsor a plan that provides other postretirement benefits, including medical and life insurance coverage. Our pension plans and the other postretirement benefit plan are valued using December 31 as the measurement date each year. Our policy is to amortize prior service amounts on a straight-line basis over the average remaining years of service to full eligibility for benefits of active plan participants.

The following table sets forth, on an aggregated basis, changes in the benefit obligation and plan assets, the funded status and how the funded status is recognized on our consolidated balance sheets.

Table 14.1: Changes in Benefit Obligation and Plan Assets

<table><tr><td rowspan="2">(Dollars in millions)</td><td colspan="2">Defined Pension Benefits</td><td colspan="2">Other Postretirement Benefits</td></tr><tr><td>2019</td><td>2018</td><td>2019</td><td>2018</td></tr><tr><td>Change in benefit obligation:</td><td></td><td></td><td></td><td></td></tr><tr><td>Accumulated benefit obligation as of January 1,</td><td>$ 157</td><td>$ 178</td><td>$ 29</td><td>$ 35</td></tr><tr><td>Service cost</td><td>1</td><td>1</td><td>0</td><td>0</td></tr><tr><td>Interest cost</td><td>6</td><td>6</td><td>1</td><td>1</td></tr><tr><td>Benefits paid</td><td>(13)</td><td>(15)</td><td>(2)</td><td>(2)</td></tr><tr><td>Actuarial loss (gain)</td><td>14</td><td>(13)</td><td>(1)</td><td>(5)</td></tr><tr><td>Accumulated benefit obligation as of December 31,</td><td>$ 165</td><td>$ 157</td><td>$ 27</td><td>$ 29</td></tr><tr><td>Change in plan assets:</td><td></td><td></td><td></td><td></td></tr><tr><td>Fair value of plan assets as of January 1,</td><td>$ 218</td><td>$ 246</td><td>$ 6</td><td>$ 6</td></tr><tr><td>Actual return on plan assets</td><td>48</td><td>(14)</td><td>1</td><td>0</td></tr><tr><td>Employer contributions</td><td>1</td><td>1</td><td>1</td><td>2</td></tr><tr><td>Benefits paid</td><td>(13)</td><td>(15)</td><td>(2)</td><td>(2)</td></tr><tr><td>Fair value of plan assets as of December 31,</td><td>$ 254</td><td>$ 218</td><td>$ 6</td><td>$ 6</td></tr><tr><td>Over (under) funded status as of December 31,</td><td>$ 89</td><td>$ 61</td><td>$ (21)</td><td>$ (23)</td></tr><tr><td></td><td colspan="2">Defined Pension Benefits</td><td colspan="2">Other Postretirement Benefits</td></tr><tr><td>(Dollars in millions)</td><td>2019</td><td>2018</td><td>2019</td><td>2018</td></tr><tr><td>Balance sheet presentation as of December 31,</td><td></td><td></td><td></td><td></td></tr><tr><td>Other assets</td><td>$ 100</td><td>$ 71</td><td>$ 0</td><td>$ 0</td></tr><tr><td>Other liabilities</td><td>(11)</td><td>(10)</td><td>(21)</td><td>(23)</td></tr><tr><td>Net amount recognized as of December 31,</td><td>$ 89</td><td>$ 61</td><td>$ (21)</td><td>$ (23)</td></tr></table>



# CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

Net periodic benefit gain for our defined benefit pension plans and other postretirement benefit plan totaled $10 million, $12 million and $8 million in 2019, 2018 and 2017, respectively. We recognized a pre-tax gain of $18 million and $15 million in other comprehensive income for our defined benefit pension plans and other postretirement benefit plan in 2019 and 2017, respectively, compared to a pre-tax loss of $17 million in 2018.

Pre-tax amounts recognized in AOCI that have not yet been recognized as a component of net periodic benefit cost consist of net actuarial loss of $41 million and $64 million for our defined benefit pension plans as of December 31, 2019 and 2018, respectively, and net actuarial gain of $4 million and $9 million for our other postretirement benefit plan as of December 31, 2019 and 2018, respectively. There was no meaningful prior service cost recognized in AOCI.

## Plan Assets and Fair Value Measurement

Plan assets are invested using a total return investment approach whereby a mix of equity securities and debt securities are used to preserve asset values, diversify risk and enhance our ability to achieve our benchmark for long-term investment return. Investment strategies and asset allocations are based on careful consideration of plan liabilities, the plan’s funded status and our financial condition. Investment performance and asset allocation are measured and monitored on a quarterly basis.

As of December 31, 2019 and 2018, our plan assets totaled $260 million and $224 million, respectively. We invested substantially all our plan assets in common collective trusts, which primarily consist of domestic and international equity securities, government securities and corporate and municipal bonds. Our plan assets were classified as Level 2 in the fair value hierarchy as of December 31, 2019. In 2018, investments in common collective trusts were measured at net asset value per share, or its equivalent, as a practical expedient and therefore were not classified in the fair value hierarchy as of December 31, 2018. For information on fair value measurements, including descriptions of Level 1, 2 and 3 of the fair value hierarchy and the valuation methods we utilize, see “Note 16—Fair Value Measurement.”

## Expected Future Benefit Payments

As of December 31, 2019, the benefits expected to be paid in the next ten years totaled $100 million for our defined pension benefit plans and $18 million for our other postretirement benefit plan, respectively.



# CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

## NOTE 15—INCOME TAXES

We recognize the current and deferred tax consequences of all transactions that have been recognized in the financial statements using the provisions of the enacted tax laws. Current income tax expense represents our estimated taxes to be paid or refunded for the current period and includes income tax expense related to our uncertain tax positions, as well as tax-related interest and penalties. Deferred tax assets and liabilities are determined based on differences between the financial reporting and tax basis of assets and liabilities and are measured using the enacted tax rates and laws that will be in effect when the differences are expected to reverse. We record valuation allowances to reduce deferred tax assets to the amount that is more likely than not to be realized. We record the effect of remeasuring deferred tax assets and liabilities due to a change in tax rates or laws as a component of income tax expense related to continuing operations for the period in which the change is enacted. We subsequently release income tax effects stranded in AOCI using a portfolio approach. Income tax benefits are recognized when, based on their technical merits, they are more likely than not to be sustained upon examination. The amount recognized is the largest amount of benefit that is more likely than not to be realized upon settlement.

In the fourth quarter of 2018, we recognized a tax benefit of $284 million as a result of an approval from the IRS related to a tax methodology change on rewards costs. In the fourth quarter of 2017, we recorded charges of $1.8 billion associated with the impacts of the Tax Act, and there were no material adjustments made to this amount during the measurement period which ended in December 2018.

The following table presents significant components of the provision for income taxes attributable to continuing operations for the years ended December 31, 2019, 2018 and 2017.

Table 15.1: Significant Components of the Provision for Income Taxes Attributable to Continuing Operations

<table><tr><td rowspan="2">(Dollars in millions)</td><td colspan="4">Year Ended December 31,</td></tr><tr><td>2019</td><td>2018</td><td>2017</td><td></td></tr><tr><td>Current income tax provision:</td><td></td><td></td><td></td><td></td></tr><tr><td>Federal taxes</td><td>$ 1,207</td><td>$ 210</td><td>$ 1,585</td><td></td></tr><tr><td>State taxes</td><td>301</td><td>234</td><td>223</td><td></td></tr><tr><td>International taxes</td><td>129</td><td>135</td><td>133</td><td></td></tr><tr><td>Total current provision</td><td>$ 1,637</td><td>$ 579</td><td>$ 1,941</td><td></td></tr><tr><td>Deferred income tax provision (benefit):</td><td></td><td></td><td></td><td></td></tr><tr><td>Federal taxes</td><td>$ (222)</td><td>$ 620</td><td>$ 1,509</td><td></td></tr><tr><td>State taxes</td><td>(45)</td><td>115</td><td>(69)</td><td></td></tr><tr><td>International taxes</td><td>(29)</td><td>(21)</td><td>(6)</td><td></td></tr><tr><td>Total deferred provision (benefit)</td><td>(296)</td><td>714</td><td>1,434</td><td></td></tr><tr><td>Total income tax provision</td><td>$ 1,341</td><td>$ 1,293</td><td>$ 3,375</td><td></td></tr></table>

The international income tax provision is related to pre-tax earnings from foreign operations of approximately $215 million, $382 million and $410 million in 2019, 2018 and 2017, respectively.

Total income tax provision does not reflect the tax effects of items that are included in accumulated other comprehensive income, which include tax provisions of $727 million and $15 million in 2019 and 2018, respectively, and a tax benefit of $134 million in 2017. See “Note 10—Stockholders’ Equity” for additional information.



# CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

The following table presents the reconciliation of the U.S. federal statutory income tax rate to the effective income tax rate applicable to income from continuing operations for the years ended December 31, 2019, 2018 and 2017.

Table 15.2: Effective Income Tax Rate

<table><tr><td rowspan="2"></td><td colspan="3">Year Ended December 31,</td></tr><tr><td>2019</td><td>2018</td><td>2017</td></tr><tr><td>Income tax at U.S. federal statutory tax rate</td><td>21.0%</td><td>21.0%</td><td>35.0%</td></tr><tr><td>State taxes, net of federal benefit</td><td>3.1</td><td>3.2</td><td>2.2</td></tr><tr><td>Non-deductible expenses</td><td>1.6</td><td>2.2</td><td>0.7</td></tr><tr><td>Affordable housing, new markets and other tax credits</td><td>(5.2)</td><td>(4.0)</td><td>(5.8)</td></tr><tr><td>Tax-exempt interest and other nontaxable income</td><td>(0.8)</td><td>(0.7)</td><td>(1.5)</td></tr><tr><td>IRS method changes</td><td>0.0</td><td>(3.9)</td><td>0.0</td></tr><tr><td>Impacts of the Tax Act</td><td>0.0</td><td>(0.3)</td><td>32.2</td></tr><tr><td>Other, net</td><td>(0.2)</td><td>0.2</td><td>(1.3)</td></tr><tr><td>Effective income tax rate</td><td>19.5%</td><td>17.7%</td><td>61.5%</td></tr></table>



# CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

The following table presents significant components of our deferred tax assets and liabilities as of December 31, 2019 and 2018. The valuation allowance below represents the adjustment of certain state deferred tax assets and net operating loss carryforwards to the amount we have determined is more likely than not to be realized.

Table 15.3: Significant Components of Deferred Tax Assets and Liabilities

<table><tr><td>(Dollars in millions)</td><td>December 31, 2019</td><td>December 31, 2018</td></tr><tr><td>Deferred tax assets:</td><td></td><td></td></tr><tr><td>Allowance for loan and lease losses</td><td>$ 1,729</td><td>$ 1,700</td></tr><tr><td>Rewards programs</td><td>579</td><td>500</td></tr><tr><td>Lease liabilities</td><td>407</td><td>0</td></tr><tr><td>Compensation and employee benefits</td><td>301</td><td>167</td></tr><tr><td>Net operating loss and tax credit carryforwards</td><td>284</td><td>271</td></tr><tr><td>Partnership investments</td><td>202</td><td>162</td></tr><tr><td>Goodwill and intangibles</td><td>161</td><td>187</td></tr><tr><td>Unearned income</td><td>95</td><td>114</td></tr><tr><td>Net unrealized losses on derivatives</td><td>0</td><td>135</td></tr><tr><td>Security and loan valuations(1)</td><td>0</td><td>288</td></tr><tr><td>Other assets</td><td>142</td><td>152</td></tr><tr><td>Subtotal</td><td>3,900</td><td>3,676</td></tr><tr><td>Valuation allowance</td><td>(223)</td><td>(245)</td></tr><tr><td>Total deferred tax assets</td><td>3,677</td><td>3,431</td></tr><tr><td>Deferred tax liabilities:</td><td></td><td></td></tr><tr><td>Original issue discount</td><td>600</td><td>720</td></tr><tr><td>Right-of-use assets</td><td>393</td><td>0</td></tr><tr><td>Security and loan valuations(1)</td><td>234</td><td>0</td></tr><tr><td>Fixed assets and leases</td><td>189</td><td>204</td></tr><tr><td>Partnership investments</td><td>147</td><td>102</td></tr><tr><td>Loan fees and expenses</td><td>100</td><td>75</td></tr><tr><td>Net unrealized gains on derivatives</td><td>93</td><td>0</td></tr><tr><td>Mortgage servicing rights</td><td>55</td><td>48</td></tr><tr><td>Other liabilities</td><td>146</td><td>137</td></tr><tr><td>Total deferred tax liabilities</td><td>1,957</td><td>1,286</td></tr><tr><td>Net deferred tax assets</td><td>$ 1,720</td><td>$ 2,145</td></tr></table>

(1) Amount includes the tax impact of our December 31, 2019 transfer of our entire portfolio of held to maturity securities to available for sale.

Our federal net operating loss carryforwards were $31 million and less than $1 million as of December 31, 2019 and 2018, respectively. These operating loss carryforwards were attributable to acquisitions and will expire from 2027 to 2037, however $12 million of these carryforwards do not have an expiration. Under IRS rules, our ability to utilize these losses against future income is limited. The net tax value of our state net operating loss carryforwards were $237 million and $253 million as of December 31, 2019 and 2018, respectively, and they will expire from 2020 to 2038. Our foreign tax credit carryforward was $40 million and $19 million as of December 31, 2019 and 2018, respectively. This carryforward will begin expiring in 2028.

We recognize accrued interest and penalties related to income taxes as a component of income tax expense. We recognized $4 million, $6 million and $5 million of expense in 2019, 2018 and 2017, respectively.



# CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

The following table presents the accrued balance of tax, interest and penalties related to unrecognized tax benefits.

Table 15.4: Reconciliation of the Change in Unrecognized Tax Benefits

<table><tr><td>(Dollars in millions)</td><td>Gross Unrecognized Tax Benefits</td><td>Accrued Interest and Penalties</td><td>Gross Tax, Interest and Penalties</td></tr><tr><td>Balance as of January 1, 2017</td><td>$ 85</td><td>$ 24</td><td>$ 109</td></tr><tr><td>Additions for tax positions related to prior years</td><td>5</td><td>7</td><td>12</td></tr><tr><td>Reductions for tax positions related to prior years due to IRS and other settlements</td><td>(4)</td><td>(2)</td><td>(6)</td></tr><tr><td>Balance as of December 31, 2017</td><td>86</td><td>29</td><td>115</td></tr><tr><td>Additions for tax positions related to the current year</td><td>28</td><td>0</td><td>28</td></tr><tr><td>Additions for tax positions related to prior years</td><td>402</td><td>25</td><td>427</td></tr><tr><td>Reductions for tax positions related to prior years due to IRS and other settlements</td><td>(76)</td><td>(19)</td><td>(95)</td></tr><tr><td>Balance as of December 31, 2018</td><td>440</td><td>35</td><td>475</td></tr><tr><td>Additions for tax positions related to the current year</td><td>23</td><td>17</td><td>40</td></tr><tr><td>Additions for tax positions related to prior years</td><td>12</td><td>4</td><td>16</td></tr><tr><td>Reductions for tax positions related to prior years due to IRS and other settlements</td><td>(44)</td><td>(25)</td><td>(69)</td></tr><tr><td>Balance as of December 31, 2019</td><td>$ 431</td><td>$ 31</td><td>$ 462</td></tr><tr><td>Portion of balance at December 31, 2019 that, if recognized, would impact the effective income tax rate</td><td>$ 164</td><td>$ 24</td><td>$ 188</td></tr></table>

We are subject to examination by the IRS and other tax authorities in certain countries and states in which we operate. The tax years subject to examination vary by jurisdiction. During 2019, we entered into settlement agreements with states that resolved our outstanding state disputes on the economic nexus issue for prior tax years. We also continued to participate in the IRS Compliance Assurance Process (“CAP”) for our 2017, 2018 and 2019 federal income tax return years, and have been accepted into CAP for 2020. The IRS review of our 2017 federal income tax return is substantially completed, with one issue remaining open. We have proposed a resolution of this issue to the IRS and expect that the issue and the tax year will be closed on an agreed basis during the first quarter of 2020. The IRS review of our 2018 federal income tax return was substantially completed prior to its filing in the fourth quarter of 2019, with the IRS reserving a limited number of issues for further post-filing review that is expected to be completed in 2020. As in prior years, we expect that the IRS review of our 2019 federal income tax return will be substantially completed prior to its filing in 2020.

It is reasonably possible that further adjustments to the Company’s unrecognized tax benefits may be made within 12 months of the reporting date as a result of future judicial or regulatory interpretations of existing tax laws. At this time, an estimate of the potential changes to the amount of unrecognized tax benefits cannot be made.

The Tax Act required that all unremitted earnings of our subsidiaries operating outside the U.S. were deemed to be repatriated as of December 31, 2017. As such, a liability of $111 million was paid with our 2017 federal tax return for the deemed repatriation of $1.5 billion of undistributed foreign earnings. Upon repatriation of these earnings, there would be no additional U.S. federal income taxes. In accordance with the guidance for income taxes in special areas, these earnings are considered by management to be invested indefinitely, except for the earnings of our Philippines subsidiary as we made distributions in 2019 and expect to make distributions in the future.

As of December 31, 2019, U.S. income taxes of $69 million have not been provided for approximately $287 million of previously acquired thrift bad debt reserves created for tax purposes as of December 31, 1987. These amounts, acquired as a result of previous mergers and acquisitions, are subject to recapture in the unlikely event that CONA, as the successor to the merged and acquired entities, makes distributions in excess of earnings and profits, redeems its stock or liquidates.



# CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

## NOTE 16—FAIR VALUE MEASUREMENT

Fair value, also referred to as an exit price, is defined as the price that would be received for an asset or paid to transfer a liability in an orderly transaction between market participants on the measurement date. The fair value accounting guidance provides a three-level fair value hierarchy for classifying financial instruments. This hierarchy is based on the markets in which the assets or liabilities trade and whether the inputs to the valuation techniques used to measure fair value are observable or unobservable. The fair value measurement of a financial asset or liability is assigned a level based on the lowest level of any input that is significant to the fair value measurement in its entirety. The three levels of the fair value hierarchy are described below:

Level 1: Valuation is based on quoted prices (unadjusted) in active markets for identical assets or liabilities.

Level 2: Valuation is based on observable market-based inputs other than Level 1 prices, such as quoted prices for similar assets or liabilities, quoted prices in markets that are not active, or other inputs that are observable or can be corroborated by observable market data for substantially the full term of the assets or liabilities.

Level 3: Valuation is generated from techniques that use significant assumptions not observable in the market. Valuation techniques include pricing models, discounted cash flow methodologies or similar techniques.

The accounting guidance for fair value measurements requires that we maximize the use of observable inputs and minimize the use of unobservable inputs in determining fair value. The accounting guidance provides for the irrevocable option to elect, on a contract-by-contract basis, to measure certain financial assets and liabilities at fair value at inception of the contract and record any subsequent changes in fair value in earnings.

## Assets and Liabilities Measured at Fair Value on a Recurring Basis

The following describes the valuation techniques used in estimating the fair value of our financial assets and liabilities recorded at fair value on a recurring basis.

## Investment Securities

Quoted prices in active markets are used to measure the fair value of U.S. Treasury securities. For the majority of securities in other investment categories, we utilize multiple vendor pricing services to obtain fair value measurements. A waterfall of pricing vendors is determined in order of preference. The determination of the top-ranked pricing vendor is made on an annual basis as part of an assessment of the performance of pricing services provided by the vendors. A pricing service may be considered as the preferred or primary pricing provider depending on how closely aligned its prices are to other vendor prices, and how consistent the prices are with other available market information. The price of each security is confirmed by comparing with other vendor prices before it is finalized.

RMBS and CMBS securities are generally classified as Level 2 or 3. When significant assumptions are not consistently observable, fair values are derived using the best available data. Such data may include quotes provided by dealers, valuation from external pricing services, independent pricing models, or other model-based valuation techniques, for example, calculation of the present values of future cash flows incorporating assumptions such as benchmark yields, spreads, prepayment speeds, credit ratings and losses. Generally, the pricing services utilize observable market data to the extent available. Pricing models may be used, which can vary by asset class and may also incorporate available trade, bid and other market information. Across asset classes, information such as trader/dealer inputs, credit spreads, forward curves and prepayment speeds are used to help determine appropriate valuations. Because many fixed income securities do not trade on a daily basis, the pricing models may apply available information through processes such as benchmarking curves, grouping securities based on their characteristics and using matrix pricing to prepare valuations. In addition, model processes are used by the pricing services to develop prepayment assumptions.

We validate the pricing obtained from the primary pricing providers through comparison of pricing to additional sources, including other pricing services, dealer pricing indications in transaction results and other internal sources. Pricing variances among different pricing sources are analyzed. Additionally, on an on-going basis, we request more detailed information from the valuation vendors to understand the pricing methodology and assumptions used to value the securities.



# CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

## Derivative Assets and Liabilities

We use both exchange-traded and OTC derivatives to manage our interest rate and foreign currency risk exposures. When quoted market prices are available and used to value our exchange-traded derivatives, we classify them as Level 1. However, predominantly all of our derivatives do not have readily available quoted market prices. Therefore, we value most of our derivatives using vendor-based valuation techniques. We primarily rely on market observable inputs for our models, such as interest rate yield curves, credit curves, option volatility and currency rates. These inputs can vary depending on the type of derivatives and nature of the underlying rate, price or index upon which the value of the derivative is based. We typically classify derivatives as Level 2 when significant inputs can be observed in a liquid market and the model itself does not require significant judgment. When instruments are traded in less liquid markets and significant inputs are unobservable, such as interest rate swaps whose remaining terms do not correlate with market observable interest rate yield curves, such derivatives are classified as Level 3. The impact of credit risk valuation adjustments are considered when measuring the fair value of derivative contracts in order to reflect the credit quality of the counterparty and our own credit quality. Official internal pricing is compared against additional pricing sources such as external valuation agents and other internal sources. Pricing variances among different pricing sources are analyzed and validated. These derivatives are included in other assets or other liabilities on the consolidated balance sheets.

## Loans Held for Sale

In our commercial business, we originate multifamily commercial real estate loans with the intent to sell them to GSEs. Beginning in the fourth quarter of 2019, we elected the fair value option for such loans as part of our management of interest rate risk in our multifamily agency business. These held for sale loans are valued based on market observable inputs and are therefore classified as Level 2. Unrealized gains and losses on these loans are recorded in other non-interest income in our consolidated statements of income.

## Retained Interests in Securitizations

We have retained interests in various mortgage securitizations from previous acquisitions. Our retained interests primarily include interest-only bonds and negative amortization bonds. We record these retained interests at fair value using market indications and valuation models to calculate the present value of future cash flows. The models incorporate various assumptions that market participants use in estimating future cash flows including voluntary prepayment rate, discount rate, default rate and loss severity. Due to the use of significant unobservable inputs, retained interests in securitizations are classified as Level 3 under the fair value hierarchy.

## Deferred Compensation Plan Assets

We offer a voluntary non-qualified deferred compensation plan to eligible associates. In addition to participant deferrals, we make contributions to the plan. Participants invest these contributions in a variety of publicly traded mutual funds. The plan assets, which consist of publicly traded mutual funds, are classified as Level 1.

The determination of the leveling of financial instruments in the fair value hierarchy is performed at the end of each reporting period. We consider all available information, including observable market data, indications of market liquidity and orderliness, and our understanding of the valuation techniques and significant inputs. Based upon the specific facts and circumstances of each instrument or instrument category, judgments are made regarding the significance of the observable or unobservable inputs to the instruments' fair value measurement in its entirety. If unobservable inputs are considered significant, the instrument is classified as Level 3. The process for determining fair value using unobservable inputs is generally more subjective and involves a high degree of management judgment and assumptions.

The following table displays our assets and liabilities measured on our consolidated balance sheets at fair value on a recurring basis as of December 31, 2019 and 2018.



## CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

Table 16.1: Assets and Liabilities Measured at Fair Value on a Recurring Basis

<table><tr><td rowspan="3">(Dollars in millions)</td><td colspan="5">December 31, 2019</td></tr><tr><td colspan="3">Fair Value Measurements Using</td><td rowspan="2">Netting Adjustments(1)</td><td rowspan="2">Total</td></tr><tr><td>Level 1</td><td>Level 2</td><td>Level 3</td></tr><tr><td>Assets:</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Securities available for sale:</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S. Treasury securities</td><td>$ 4,124</td><td>$ 0</td><td>$ 0</td><td>—</td><td>$ 4,124</td></tr><tr><td>RMBS</td><td>0</td><td>63,909</td><td>429</td><td>—</td><td>64,338</td></tr><tr><td>CMBS</td><td>0</td><td>9,413</td><td>13</td><td>—</td><td>9,426</td></tr><tr><td>Other securities</td><td>231</td><td>1,094</td><td>0</td><td>—</td><td>1,325</td></tr><tr><td>Total securities available for sale</td><td>4,355</td><td>74,416</td><td>442</td><td>—</td><td>79,213</td></tr><tr><td>Loans held for sale</td><td>0</td><td>251</td><td>0</td><td>—</td><td>251</td></tr><tr><td>Other assets:</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Derivative assets(2)</td><td>84</td><td>1,568</td><td>77</td><td>$ (633)</td><td>1,096</td></tr><tr><td>Other(3)</td><td>344</td><td>0</td><td>66</td><td>—</td><td>410</td></tr><tr><td>Total assets</td><td>$ 4,783</td><td>$ 76,235</td><td>$ 585</td><td>$ (633)</td><td>$ 80,970</td></tr><tr><td>Liabilities:</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Other liabilities:</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Derivative liabilities(2)</td><td>$ 17</td><td>$ 1,129</td><td>$ 51</td><td>$ (523)</td><td>$ 674</td></tr><tr><td>Total liabilities</td><td>$ 17</td><td>$ 1,129</td><td>$ 51</td><td>$ (523)</td><td>$ 674</td></tr><tr><td></td><td colspan="5">December 31, 2018</td></tr><tr><td></td><td colspan="3">Fair Value Measurements Using</td><td rowspan="2">Netting Adjustments(1)</td><td rowspan="2">Total</td></tr><tr><td>(Dollars in millions)</td><td>Level 1</td><td>Level 2</td><td>Level 3</td></tr><tr><td>Assets:</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Securities available for sale:</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S. Treasury securities</td><td>$ 6,144</td><td>$ 0</td><td>$ 0</td><td>—</td><td>$ 6,144</td></tr><tr><td>RMBS</td><td>0</td><td>33,212</td><td>433</td><td>—</td><td>33,645</td></tr><tr><td>CMBS</td><td>0</td><td>4,729</td><td>10</td><td>—</td><td>4,739</td></tr><tr><td>Other securities</td><td>219</td><td>1,403</td><td>0</td><td>—</td><td>1,622</td></tr><tr><td>Total securities available for sale</td><td>6,363</td><td>39,344</td><td>443</td><td>—</td><td>46,150</td></tr><tr><td>Other assets:</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Derivative assets(2)</td><td>0</td><td>1,501</td><td>38</td><td>$ (1,079)</td><td>460</td></tr><tr><td>Other(3)</td><td>265</td><td>0</td><td>158</td><td>—</td><td>423</td></tr><tr><td>Total assets</td><td>$ 6,628</td><td>$ 40,845</td><td>$ 639</td><td>$ (1,079)</td><td>$ 47,033</td></tr><tr><td>Liabilities:</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Other liabilities:</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Derivative liabilities(2)</td><td>$ 0</td><td>$ 1,153</td><td>$ 48</td><td>$ (287)</td><td>$ 914</td></tr><tr><td>Total liabilities</td><td>$ 0</td><td>$ 1,153</td><td>$ 48</td><td>$ (287)</td><td>$ 914</td></tr></table>



# CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

## Level 3 Recurring Fair Value Rollforward

The table below presents a reconciliation for all assets and liabilities measured and recognized at fair value on a recurring basis using significant unobservable inputs (Level 3) for the years ended December 31, 2019, 2018 and 2017. Generally, transfers into Level 3 were primarily driven by the usage of unobservable assumptions in the pricing of these financial instruments as evidenced by wider pricing variations among pricing vendors and transfers out of Level 3 were primarily driven by the usage of assumptions corroborated by market observable information as evidenced by tighter pricing among multiple pricing sources.

Table 16.2: Level 3 Recurring Fair Value Rollforward

Fair Value Measurements Using Significant Unobservable Inputs (Level 3)
Year Ended December 31, 2019

<table><tr><td rowspan="2"></td><td colspan="13">Total Gains (Losses) (Realized/Unrealized)</td></tr><tr><td>Balance, January 1, 2019</td><td>Included in Net Income(1)</td><td>Included in OCI</td><td>Purchases</td><td>Sales</td><td>Issuances</td><td>Settlements</td><td>Transfers Into Level 3</td><td>Transfers Out of Level 3</td><td>Balance, December 31, 2019</td><td>Net Unrealized Gains (Losses) Included in Net Income Related to Assets and Liabilities Still Held as of December 31, 2019(1)</td><td></td><td></td></tr><tr><td>Securities available for sale:(2)</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>RMBS</td><td>$ 433</td><td>$ 35</td><td>$ 5</td><td>$ 0</td><td>$ 0</td><td>$ 0</td><td>$ (63)</td><td>$ 177</td><td>$ (158)</td><td>$ 429</td><td>$ 34</td><td></td><td></td></tr><tr><td>CMBS</td><td>10</td><td>0</td><td>0</td><td>0</td><td>0</td><td>0</td><td>(2)</td><td>5</td><td>0</td><td>13</td><td>0</td><td></td><td></td></tr><tr><td>Total securities available for sale</td><td>443</td><td>35</td><td>5</td><td>0</td><td>0</td><td>0</td><td>(65)</td><td>182</td><td>(158)</td><td>442</td><td>34</td><td></td><td></td></tr><tr><td>Other assets:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Retained interests in securitizations</td><td>158</td><td>18</td><td>0</td><td>0</td><td>0</td><td>0</td><td>(110)</td><td>0</td><td>0</td><td>66</td><td>(19)</td><td></td><td></td></tr><tr><td>Net derivative assets (liabilities)(3)</td><td>(10)</td><td>6</td><td>0</td><td>0</td><td>0</td><td>(16)</td><td>52</td><td>0</td><td>(6)</td><td>26</td><td>1</td><td></td><td></td></tr></table>

Fair Value Measurements Using Significant Unobservable Inputs (Level 3)
Year Ended December 31, 2018

<table><tr><td rowspan="2"></td><td colspan="13">Total Gains (Losses) (Realized/Unrealized)</td></tr><tr><td>Balance, January 1, 2018</td><td>Included in Net Income(1)</td><td>Included in OCI</td><td>Purchases</td><td>Sales</td><td>Issuances</td><td>Settlements</td><td>Transfers Into Level 3</td><td>Transfers Out of Level 3</td><td>Balance, December 31, 2018</td><td>Net Unrealized Gains (Losses) Included in Net Income Related to Assets and Liabilities Still Held as of December 31, 2018(1)</td><td></td><td></td></tr><tr><td>Securities available for sale:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>RMBS</td><td>$ 614</td><td>$ 32</td><td>$ (8)</td><td>$ 0</td><td>$ 0</td><td>$ 0</td><td>$ (74)</td><td>$ 203</td><td>$ (334)</td><td>$ 433</td><td>$ 28</td><td></td><td></td></tr><tr><td>CMBS</td><td>14</td><td>0</td><td>0</td><td>0</td><td>0</td><td>0</td><td>(4)</td><td>0</td><td>0</td><td>10</td><td>0</td><td></td><td></td></tr><tr><td>Other securities</td><td>5</td><td>0</td><td>0</td><td>0</td><td>0</td><td>0</td><td>(5)</td><td>0</td><td>0</td><td>0</td><td>0</td><td></td><td></td></tr><tr><td>Total securities available for sale</td><td>633</td><td>32</td><td>(8)</td><td>0</td><td>0</td><td>0</td><td>(83)</td><td>203</td><td>(334)</td><td>443</td><td>28</td><td></td><td></td></tr><tr><td>Other assets:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Consumer MSRs</td><td>92</td><td>3</td><td>0</td><td>0</td><td>(97)</td><td>2</td><td>0</td><td>0</td><td>0</td><td>0</td><td>0</td><td></td><td></td></tr><tr><td>Retained interests in securitizations</td><td>172</td><td>(14)</td><td>0</td><td>0</td><td>0</td><td>0</td><td>0</td><td>0</td><td>0</td><td>158</td><td>(14)</td><td></td><td></td></tr><tr><td>Net derivative assets (liabilities)(3)</td><td>13</td><td>(20)</td><td>0</td><td>0</td><td>0</td><td>13</td><td>(17)</td><td>0</td><td>1</td><td>(10)</td><td>(20)</td><td></td><td></td></tr></table>



## CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

Fair Value Measurements Using Significant Unobservable Inputs (Level 3)
Year Ended December 31, 2017

<table><tr><td rowspan="2">(Dollars in millions)</td><td rowspan="2">Balance, January 1, 2017</td><td colspan="12">Total Gains (Losses) (Realized/Unrealized)</td><td rowspan="2">Net Unrealized Gains (Losses) Included in Net Income Related to Assets and Liabilities Still Held as of December 31, 2017(1)</td></tr><tr><td>Included in Net Income(1)</td><td>Included in OCI</td><td>Purchases</td><td>Sales</td><td>Issuances</td><td>Settlements</td><td>Transfers Into Level 3</td><td>Transfers Out of Level 3</td><td>Balance, December 31, 2017</td><td></td><td></td><td></td><td></td></tr><tr><td colspan="17">Securities available for sale:</td></tr><tr><td>RMBS</td><td>$</td><td>518</td><td>$</td><td>90</td><td>$</td><td>(24)</td><td>$</td><td>0</td><td>$</td><td>(116)</td><td>$</td><td>0</td><td>$</td><td>(92)</td><td>$</td><td>614</td></tr><tr><td>CMBS</td><td></td><td>51</td><td></td><td>0</td><td></td><td>0</td><td>110</td><td>(50)</td><td></td><td>0</td><td></td><td>(4)</td><td></td><td>0</td><td>(93)</td><td>14</td></tr><tr><td>Other securities</td><td></td><td>9</td><td></td><td>0</td><td></td><td>0</td><td></td><td>0</td><td></td><td>0</td><td></td><td>(4)</td><td></td><td>0</td><td>0</td><td>5</td></tr><tr><td>Total securities available for sale</td><td></td><td>578</td><td></td><td>90</td><td></td><td>(24)</td><td></td><td>110</td><td>(166)</td><td></td><td>0</td><td></td><td>(100)</td><td></td><td>572</td><td>(427)</td></tr><tr><td colspan="17">Other assets:</td></tr><tr><td>Consumer MSRs</td><td></td><td>80</td><td></td><td>(5)</td><td></td><td>0</td><td></td><td>0</td><td></td><td>(3)</td><td></td><td>27</td><td></td><td>(7)</td><td></td><td>0</td></tr><tr><td>Retained interests in securitizations</td><td></td><td>201</td><td></td><td>(29)</td><td></td><td>0</td><td></td><td>0</td><td></td><td>0</td><td></td><td>0</td><td></td><td></td><td>0</td><td>172</td></tr><tr><td>Net derivative assets (liabilities)(3)</td><td></td><td>18</td><td></td><td>0</td><td></td><td>0</td><td></td><td>0</td><td></td><td>46</td><td></td><td>(44)</td><td></td><td>0</td><td>(7)</td><td>13</td></tr></table>

(1) Realized gains (losses) on securities available for sale are included in net securities gains (losses), and retained interests in securitizations are reported as a component of non-interest income in our consolidated statements of income. Gains (losses) on derivatives are included as a component of net interest income or non-interest income in our consolidated statements of income.

(2) Net unrealized losses included in other comprehensive income related to Level 3 securities available for sale still held as of December 31, 2019 were $4 million.

(3) Includes derivative assets and liabilities of $77 million and $51 million, respectively, as of December 31, 2019, $38 million and $48 million, respectively, as of December 31, 2018, and $37 million and $24 million, respectively as of December 31, 2017.

## Significant Level 3 Fair Value Asset and Liability Inputs

Generally, uncertainties in fair value measurements of financial instruments, such as changes in unobservable inputs, may have a significant impact on fair value. Certain of these unobservable inputs will, in isolation, have a directionally consistent impact on the fair value of the instrument for a given change in that input. Alternatively, the fair value of the instrument may move in an opposite direction for a given change in another input. In general, an increase in the discount rate, default rates, loss severity and credit spreads, in isolation, would result in a decrease in the fair value measurement. In addition, an increase in default rates would generally be accompanied by a decrease in recovery rates, slower prepayment rates and an increase in liquidity spreads.

## Techniques and Inputs for Level 3 Fair Value Measurements

The following table presents the significant unobservable inputs used to determine the fair values of our Level 3 financial instruments on a recurring basis. We utilize multiple vendor pricing services to obtain fair value for our securities. Several of our vendor pricing services are only able to provide unobservable input information for a limited number of securities due to software licensing restrictions. Other vendor pricing services are able to provide unobservable input information for all securities for which they provide a valuation. As a result, the unobservable input information for the securities available for sale presented below represents a composite summary of all information we are able to obtain. The unobservable input information for all other Level 3 financial instruments is based on the assumptions used in our internal valuation models.



## CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

Table 16.3: Quantitative Information about Level 3 Fair Value Measurements

<table><tr><td rowspan="2">(Dollars in millions)</td><td colspan="5">Quantitative Information about Level 3 Fair Value Measurements</td></tr><tr><td>Fair Value at December 31, 2019</td><td>Significant Valuation Techniques</td><td>Significant Unobservable Inputs</td><td>Range</td><td>Weighted Average \( ^{(1)} \)</td></tr><tr><td colspan="6">Securities available for sale:</td></tr><tr><td rowspan="4">RMBS</td><td rowspan="4">$ 429</td><td rowspan="4">Discounted cash flows (vendor pricing)</td><td>Yield</td><td>2-18%</td><td>5%</td></tr><tr><td>Voluntary prepayment rate</td><td>0-18%</td><td>10%</td></tr><tr><td>Default rate</td><td>1-6%</td><td>2%</td></tr><tr><td>Loss severity</td><td>30-95%</td><td>67%</td></tr><tr><td>CMBS</td><td>13</td><td>Discounted cash flows (vendor pricing)</td><td>Yield</td><td>2-3%</td><td>2%</td></tr><tr><td colspan="6">Other assets:</td></tr><tr><td rowspan="5">Retained interests in securitizations \( ^{(2)} \)</td><td rowspan="5">66</td><td rowspan="5">Discounted cash flows</td><td>Life of receivables (months)</td><td>35-51</td><td></td></tr><tr><td>Voluntary prepayment rate</td><td>4-14%</td><td></td></tr><tr><td>Discount rate</td><td>3-10%</td><td>N/A</td></tr><tr><td>Default rate</td><td>2-3%</td><td></td></tr><tr><td>Loss severity</td><td>74-88%</td><td></td></tr><tr><td>Net derivative assets (liabilities)</td><td>26</td><td>Discounted cash flows</td><td>Swap rates</td><td>2%</td><td>2%</td></tr></table>

<table><tr><td rowspan="2">(Dollars in millions)</td><td rowspan="2">Fair Value at December 31, 2018</td><td rowspan="2">Significant Valuation Techniques</td><td colspan="2">Significant Unobservable Inputs</td><td rowspan="2">Range</td><td rowspan="2">Weighted Average \( ^{(1)} \)</td></tr><tr><td></td><td></td></tr><tr><td colspan="7">Securities available for sale:</td></tr><tr><td rowspan="4">RMBS</td><td rowspan="4">$ 433</td><td rowspan="4">Discounted cash flows (vendor pricing)</td><td>Yield</td><td>3-11%</td><td>5%</td><td></td></tr><tr><td>Voluntary prepayment rate</td><td>0-17%</td><td>5%</td><td></td></tr><tr><td>Default rate</td><td>0-7%</td><td>3%</td><td></td></tr><tr><td>Loss severity</td><td>0-75%</td><td>65%</td><td></td></tr><tr><td>CMBS</td><td>10</td><td>Discounted cash flows (vendor pricing)</td><td>Yield</td><td>3%</td><td>3%</td><td></td></tr><tr><td colspan="7">Other assets:</td></tr><tr><td rowspan="4">Retained interests in securitizations \( ^{(2)} \)</td><td rowspan="4">158</td><td rowspan="4">Discounted cash flows</td><td>Life of receivables (months)</td><td>3-56</td><td></td><td></td></tr><tr><td>Voluntary prepayment rate</td><td>3-14%</td><td></td><td></td></tr><tr><td>Discount rate</td><td>4-6%</td><td>N/A</td><td></td></tr><tr><td>Default rate</td><td>2-4%</td><td></td><td></td></tr><tr><td>Net derivative assets (liabilities)</td><td>(10)</td><td>Discounted cash flows</td><td>Swap rates</td><td>3%</td><td>3%</td><td></td></tr></table>

(1) Weighted averages are calculated by using the product of the input multiplied by the relative fair value of the instruments.

(2) Due to the nature of the various mortgage securitization structures in which we have retained interests, it is not meaningful to present a consolidated weighted average for the significant unobservable inputs.

## Assets and Liabilities Measured at Fair Value on a Nonrecurring Basis

We are required to measure and recognize certain assets at fair value on a nonrecurring basis on the consolidated balance sheets. These assets are not measured at fair value on an ongoing basis but are subject to fair value adjustments in certain circumstances (for example, from the application of lower of cost or fair value accounting or when we evaluate for impairment). The following describes the valuation techniques used in estimating the fair value of our financial assets and liabilities recorded at fair value on a nonrecurring basis.

## Net Loans Held for Investment

For loans held for investment that are recorded at fair value on our consolidated balance sheets and measured on a nonrecurring basis, the fair value is determined using appraisal values that are obtained from independent appraisers, broker pricing opinions or other available market information, adjusted for the estimated cost to sell. Due to the use of significant unobservable inputs, these loans are classified as Level 3 under the fair value hierarchy. Fair value adjustments for individually impaired collateralized loans held for investment are recorded in provision for credit losses in the consolidated statements of income.



# CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

## Loans Held for Sale

Loans held for sale for which we have not elected the fair value option are carried at the lower of aggregate cost, net of deferred fees and deferred origination costs, or fair value. These loans held for sale are valued based on market observable inputs and are therefore classified as Level 2. Fair value adjustments to these loans are recorded in other non-interest income in our consolidated statements of income.

## Other Assets

Other assets subject to nonrecurring fair value measurements include equity investments accounted for under measurement alternative, other repossessed assets and long-lived assets held for sale. These assets held for sale are carried at the lower of the carrying amount or fair value less costs to sell. The fair value is determined based on the appraisal value, listing price of the property or collateral provided by independent appraisers, and is adjusted for the estimated costs to sell. Due to the use of significant unobservable inputs, these assets are classified as Level 3 under the fair value hierarchy. Fair value adjustments for these assets are recorded in other non-interest expense in the consolidated statements of income.

The following table presents the carrying value of the assets measured at fair value on a nonrecurring basis and still held as of December 31, 2019 and 2018, and for which a nonrecurring fair value measurement was recorded during the year then ended.

Table 16.4: Nonrecurring Fair Value Measurements

<table><tr><td rowspan="3">(Dollars in millions)</td><td colspan="4">December 31, 2019</td></tr><tr><td colspan="3">Estimated Fair Value Hierarchy</td><td rowspan="2">Total</td></tr><tr><td>Level 2</td><td>Level 3</td><td></td></tr><tr><td>Loans held for investment</td><td>$ 0</td><td>$ 294</td><td>$ 294</td><td></td></tr><tr><td>Other assets \( ^{(1)} \)</td><td>0</td><td>103</td><td>103</td><td></td></tr><tr><td>Total</td><td>$ 0</td><td>$ 397</td><td>$ 397</td><td></td></tr><tr><td rowspan="3">(Dollars in millions)</td><td colspan="4">December 31, 2018</td></tr><tr><td colspan="3">Estimated Fair Value Hierarchy</td><td rowspan="2">Total</td></tr><tr><td>Level 2</td><td>Level 3</td><td></td></tr><tr><td>Loans held for investment</td><td>$ 0</td><td>$ 129</td><td>$ 129</td><td></td></tr><tr><td>Loans held for sale</td><td>38</td><td>0</td><td>38</td><td></td></tr><tr><td>Other assets \( ^{(1)} \)</td><td>0</td><td>100</td><td>100</td><td></td></tr><tr><td>Total</td><td>$ 38</td><td>$ 229</td><td>$ 267</td><td></td></tr></table>

(1) As of December 31, 2019, other assets included equity investments accounted for under the measurement alternative of $5 million, repossessed assets of $61 million and long-lived assets held for sale of $37 million. As of December 31, 2018, other assets included equity investments accounted for under the measurement alternative of $24 million, foreclosed property and repossessed assets of $57 million and long-lived assets held for sale of $19 million.

In the above table, loans held for investment are generally valued based in part on the estimated fair value of the underlying collateral and the non-recoverable rate, which is considered to be a significant unobservable input. The non-recoverable rate ranged from 0% to 50%, with a weighted average of 6%, and from 0% to 84%, with a weighted average of 33%, as of December 31, 2019 and 2018, respectively. The weighted average non-recoverable rate is calculated based on the estimated market value of the underlying collateral. The significant unobservable inputs and related quantitative information related to fair value of the other assets are not meaningful to disclose as they vary significantly across properties and collateral.



# CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

The following table presents total nonrecurring fair value measurements for the period, included in earnings, attributable to the change in fair value relating to assets that are still held at December 31, 2019 and 2018.

Table 16.5: Nonrecurring Fair Value Measurements Included in Earnings

<table><tr><td rowspan="2"></td><td colspan="2">Total Gains (Losses)</td></tr><tr><td colspan="2">Year Ended December 31,</td></tr><tr><td>(Dollars in millions)</td><td>2019</td><td>2018</td></tr><tr><td>Loans held for investment</td><td>$ (268)</td><td>$ (85)</td></tr><tr><td>Other assets \( ^{(1)} \)</td><td>(76)</td><td>(74)</td></tr><tr><td>Total</td><td>$ (344)</td><td>$ (159)</td></tr></table>

(1) Other assets include fair value adjustments related to repossessed assets, long-lived assets held for sale and equity investments accounted for under the measurement alternative. Other assets also included foreclosed property as of December 31, 2018.

## Fair Value of Financial Instruments

The following table presents the carrying value and estimated fair value, including the level within the fair value hierarchy, of our financial instruments that are not measured at fair value on a recurring basis on our consolidated balance sheets as of December 31, 2019 and 2018.

Table 16.6: Fair Value of Financial Instruments

<table><tr><td rowspan="3">(Dollars in millions)</td><td colspan="6">December 31, 2019</td></tr><tr><td rowspan="2">Carrying Value</td><td rowspan="2">Estimated Fair Value</td><td colspan="3">Estimated Fair Value Hierarchy</td><td rowspan="2">Level 3</td></tr><tr><td>Level 1</td><td>Level 2</td><td>Level 3</td></tr><tr><td>Financial assets:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Cash and cash equivalents</td><td>$ 13,407</td><td>$ 13,407</td><td>$ 4,129</td><td>$ 9,278</td><td>$</td><td>0</td></tr><tr><td>Restricted cash for securitization investors</td><td>342</td><td>342</td><td>342</td><td>0</td><td>0</td><td>0</td></tr><tr><td>Net loans held for investment</td><td>258,601</td><td>258,696</td><td>0</td><td>0</td><td>258,696</td><td></td></tr><tr><td>Loans held for sale</td><td>149</td><td>149</td><td>0</td><td>149</td><td>0</td><td></td></tr><tr><td>Interest receivable</td><td>1,758</td><td>1,758</td><td>0</td><td>1,758</td><td>0</td><td></td></tr><tr><td>Other investments \( ^{(1)} \)</td><td>1,638</td><td>1,638</td><td>0</td><td>1,638</td><td>0</td><td></td></tr><tr><td>Financial liabilities:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Deposits with defined maturities</td><td>44,958</td><td>45,225</td><td>0</td><td>45,225</td><td>0</td><td></td></tr><tr><td>Securitized debt obligations</td><td>17,808</td><td>17,941</td><td>0</td><td>17,941</td><td>0</td><td></td></tr><tr><td>Senior and subordinated notes</td><td>30,472</td><td>31,233</td><td>0</td><td>31,233</td><td>0</td><td></td></tr><tr><td>Federal funds purchased and securities loaned or sold under agreements to repurchase</td><td>314</td><td>314</td><td>0</td><td>314</td><td>0</td><td></td></tr><tr><td>Other borrowings \( ^{(2)} \)</td><td>7,000</td><td>7,001</td><td>0</td><td>7,001</td><td>0</td><td></td></tr><tr><td>Interest payable</td><td>439</td><td>439</td><td>0</td><td>439</td><td>0</td><td></td></tr></table>



## CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

<table><tr><td rowspan="3">(Dollars in millions)</td><td colspan="6">December 31, 2018</td></tr><tr><td rowspan="2">Carrying Value</td><td rowspan="2">Estimated Fair Value</td><td colspan="3">Estimated Fair Value Hierarchy</td><td rowspan="2">Level 3</td></tr><tr><td>Level 1</td><td>Level 2</td><td>Level 3</td></tr><tr><td>Financial assets:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Cash and cash equivalents</td><td>$ 13,186</td><td>$ 13,186</td><td>$ 4,768</td><td>$ 8,418</td><td>$</td><td>0</td></tr><tr><td>Restricted cash for securitization investors</td><td>303</td><td>303</td><td>303</td><td>0</td><td>0</td><td></td></tr><tr><td>Securities held to maturity</td><td>36,771</td><td>36,619</td><td>0</td><td>36,513</td><td>106</td><td></td></tr><tr><td>Net loans held for investment</td><td>238,679</td><td>241,556</td><td>0</td><td>0</td><td>241,556</td><td></td></tr><tr><td>Loans held for sale</td><td>1,192</td><td>1,218</td><td>0</td><td>1,218</td><td>0</td><td></td></tr><tr><td>Interest receivable</td><td>1,614</td><td>1,614</td><td>0</td><td>1,614</td><td>0</td><td></td></tr><tr><td>Other investments(1)</td><td>1,725</td><td>1,725</td><td>0</td><td>1,725</td><td>0</td><td></td></tr><tr><td>Financial liabilities:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Deposits with defined maturities</td><td>38,471</td><td>38,279</td><td>0</td><td>38,279</td><td>0</td><td></td></tr><tr><td>Securitized debt obligations</td><td>18,307</td><td>18,359</td><td>0</td><td>18,359</td><td>0</td><td></td></tr><tr><td>Senior and subordinated notes</td><td>30,826</td><td>30,635</td><td>0</td><td>30,635</td><td>0</td><td></td></tr><tr><td>Federal funds purchased and securities loaned or sold under agreements to repurchase</td><td>352</td><td>352</td><td>0</td><td>352</td><td>0</td><td></td></tr><tr><td>Other borrowings(2)</td><td>9,354</td><td>9,354</td><td>0</td><td>9,354</td><td>0</td><td></td></tr><tr><td>Interest payable</td><td>458</td><td>458</td><td>0</td><td>458</td><td>0</td><td></td></tr></table>

(1) Other investments include FHLB and Federal Reserve stock. These investments are included in other assets on our consolidated balance sheets.

(2) Other borrowings excludes finance lease liabilities.



# CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

## NOTE 17—BUSINESS SEGMENTS AND REVENUE FROM CONTRACTS WITH CUSTOMERS

Our principal operations are organized into three major business segments, which are defined primarily based on the products and services provided or the types of customers served: Credit Card, Consumer Banking and Commercial Banking. The operations of acquired businesses have been integrated into our existing business segments. Certain activities that are not part of a segment, such as management of our corporate investment portfolio, asset/liability management by our centralized Corporate Treasury group and residual tax expense or benefit to arrive at the consolidated effective tax rate that is not assessed to our primary business segments, are included in the Other category.

- Credit Card: Consists of our domestic consumer and small business card lending, and international card businesses in Canada and the United Kingdom.

- Consumer Banking: Consists of our deposit gathering and lending activities for consumers and small businesses, and national auto lending.

- Commercial Banking: Consists of our lending, deposit gathering, capital markets and treasury management services to commercial real estate and commercial and industrial customers. Our commercial and industrial customers typically include companies with annual revenues between $20 million and $2 billion.

- Other category: Includes the residual impact of the allocation of our centralized Corporate Treasury group activities, such as management of our corporate investment portfolio and asset/liability management, to our business segments. Accordingly, net gains and losses on our investment securities portfolio and certain trading activities are included in the Other category. Other category also includes foreign exchange-rate fluctuations on foreign currency-denominated transactions; unallocated corporate expenses that do not directly support the operations of the business segments or for which the business segments are not considered financially accountable in evaluating their performance, such as certain restructuring charges; certain material items that are non-recurring in nature; offsets related to certain line-item reclassifications; and residual tax expense or benefit to arrive at the consolidated effective tax rate that is not assessed to our primary business segments.

## Basis of Presentation

We report the results of each of our business segments on a continuing operations basis. The results of our individual businesses reflect the manner in which management evaluates performance and makes decisions about funding our operations and allocating resources.

## Business Segment Reporting Methodology

The results of our business segments are intended to present each segment as if it were a stand-alone business. Our internal management and reporting process used to derive our segment results employs various allocation methodologies, including funds transfer pricing, to assign certain balance sheet assets, deposits and other liabilities and their related revenue and expenses directly or indirectly attributable to each business segment. Our funds transfer pricing process provides a funds credit for sources of funds, such as deposits generated by our Consumer Banking and Commercial Banking businesses, and a funds charge for the use of funds by each segment. Due to the integrated nature of our business segments, estimates and judgments have been made in allocating certain revenue and expense items. Transactions between segments are based on specific criteria or approximate third-party rates. We regularly assess the assumptions, methodologies and reporting classifications used for segment reporting, which may result in the implementation of refinements or changes in future periods.

The following is additional information on the principles and methodologies used in preparing our business segment results.

- Net interest income: Interest income from loans held for investment and interest expense from deposits and other interest-bearing liabilities are reflected within each applicable business segment. Because funding and asset/liability management are managed centrally by our Corporate Treasury group, net interest income for our business segments also includes the results of a funds transfer pricing process that is intended to allocate a cost of funds used or credit for funds provided to all business segment assets and liabilities, respectively, using a matched funding concept. The taxable-equivalent benefit of tax-exempt products is also allocated to each business unit with a corresponding increase in income tax expense.



# CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

- Non-interest income: Non-interest fees and other revenue associated with loans or customers managed by each business segment and other direct revenues are accounted for within each business segment.

- Provision for credit losses: The provision for credit losses is directly attributable to the business segment in accordance with the loans each business segment manages.

- Non-interest expense: Non-interest expenses directly managed and incurred by a business segment are accounted for within each business segment. We allocate certain non-interest expenses indirectly incurred by business segments, such as corporate support functions, to each business segment based on various factors, including the actual cost of the services from the service providers, the utilization of the services, the number of employees or other relevant factors.

- Goodwill and intangible assets: Goodwill and intangible assets that are not directly attributable to business segments are assigned to business segments based on the relative fair value of each segment. Intangible amortization is included in the results of the applicable segment.

- Income taxes: Income taxes are assessed for each business segment based on a standard tax rate with the residual tax expense or benefit to arrive at the consolidated effective tax rate included in the Other category.

- Loans held for investment: Loans are reported within each business segment based on product or customer type served by that business segment.

- Deposits: Deposits are reported within each business segment based on product or customer type served by that business segment.

## Segment Results and Reconciliation

We may periodically change our business segments or reclassify business segment results based on modifications to our management reporting methodologies or changes in organizational alignment. In the first quarter of 2019, we made a change in how revenue is measured in our Commercial Banking business by revising the allocation of tax benefits on certain tax-advantaged investments. As such, 2018 results have been recast to conform with the current period presentation. The result of this measurement change reduced the previously reported total net revenue in our Commercial Banking business by $108 million for the year ended December 31, 2018, with an offsetting increase in the Other category. This change in measurement of our Commercial Banking revenue did not have any impact to the consolidated financial statements.

The following table presents our business segment results for the years ended December 31, 2019, 2018 and 2017, selected balance sheet data as of December 31, 2019, 2018 and 2017, and a reconciliation of our total business segment results to our reported consolidated income from continuing operations, loans held for investment and deposits.

Table 17.1: Segment Results and Reconciliation

<table><tr><td rowspan="2">(Dollars in millions)</td><td colspan="5">Year Ended December 31, 2019</td></tr><tr><td>Credit Card</td><td>Consumer Banking</td><td>Commercial Banking \( ^{(1)} \)</td><td>Other \( ^{(1)} \)</td><td>Consolidated Total</td></tr><tr><td>Net interest income</td><td>$ 14,461</td><td>$ 6,732</td><td>$ 1,983</td><td>$ 164</td><td>$ 23,340</td></tr><tr><td>Non-interest income (loss)</td><td>3,888</td><td>643</td><td>831</td><td>(109)</td><td>5,253</td></tr><tr><td>Total net revenue</td><td>18,349</td><td>7,375</td><td>2,814</td><td>55</td><td>28,593</td></tr><tr><td>Provision for credit losses</td><td>4,992</td><td>938</td><td>306</td><td>0</td><td>6,236</td></tr><tr><td>Non-interest expense</td><td>9,271</td><td>4,091</td><td>1,699</td><td>422</td><td>15,483</td></tr><tr><td>Income (loss) from continuing operations before income taxes</td><td>4,086</td><td>2,346</td><td>809</td><td>(367)</td><td>6,874</td></tr><tr><td>Income tax provision (benefit)</td><td>959</td><td>547</td><td>188</td><td>(353)</td><td>1,341</td></tr><tr><td>Income (loss) from continuing operations, net of tax</td><td>$ 3,127</td><td>$ 1,799</td><td>$ 621</td><td>$ (14)</td><td>$ 5,533</td></tr><tr><td>Loans held for investment</td><td>$ 128,236</td><td>$ 63,065</td><td>$ 74,508</td><td>$ 0</td><td>$ 265,809</td></tr><tr><td>Deposits</td><td>0</td><td>213,099</td><td>32,134</td><td>17,464</td><td>262,697</td></tr></table>



## CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

<table><tr><td rowspan="2">(Dollars in millions)</td><td colspan="6">Year Ended December 31, 2018</td></tr><tr><td>Credit Card</td><td>Consumer Banking</td><td>Commercial Banking \( ^{(1)(2)} \)</td><td>Other \( ^{(1)(2)} \)</td><td>Consolidated Total</td><td></td></tr><tr><td>Net interest income</td><td>$ 14,167</td><td>$ 6,549</td><td>$ 2,044</td><td>$ 115</td><td>$ 22,875</td><td></td></tr><tr><td>Non-interest income</td><td>3,520</td><td>663</td><td>744</td><td>274</td><td>5,201</td><td></td></tr><tr><td>Total net revenue</td><td>17,687</td><td>7,212</td><td>2,788</td><td>389</td><td>28,076</td><td></td></tr><tr><td>Provision (benefit) for credit losses</td><td>4,984</td><td>838</td><td>83</td><td>(49)</td><td>5,856</td><td></td></tr><tr><td>Non-interest expense</td><td>8,542</td><td>4,027</td><td>1,654</td><td>679</td><td>14,902</td><td></td></tr><tr><td>Income (loss) from continuing operations before income taxes</td><td>4,161</td><td>2,347</td><td>1,051</td><td>(241)</td><td>7,318</td><td></td></tr><tr><td>Income tax provision (benefit)</td><td>970</td><td>547</td><td>245</td><td>(469)</td><td>1,293</td><td></td></tr><tr><td>Income from continuing operations, net of tax</td><td>$ 3,191</td><td>$ 1,800</td><td>$ 806</td><td>$ 228</td><td>$ 6,025</td><td></td></tr><tr><td>Loans held for investment</td><td>$ 116,361</td><td>$ 59,205</td><td>$ 70,333</td><td>$ 0</td><td>$ 245,899</td><td></td></tr><tr><td>Deposits</td><td>0</td><td>198,607</td><td>29,480</td><td>21,677</td><td>249,764</td><td></td></tr></table>

<table><tr><td rowspan="2">(Dollars in millions)</td><td colspan="6">Year Ended December 31, 2017</td></tr><tr><td>Credit Card</td><td>Consumer Banking</td><td>Commercial Banking \( ^{(1)} \)</td><td>Other \( ^{(1)} \)</td><td>Consolidated Total</td><td></td></tr><tr><td>Net interest income</td><td>$ 13,648</td><td>$ 6,380</td><td>$ 2,261</td><td>$ 171</td><td>$ 22,460</td><td></td></tr><tr><td>Non-interest income (loss)</td><td>3,325</td><td>749</td><td>708</td><td>(5)</td><td>4,777</td><td></td></tr><tr><td>Total net revenue</td><td>16,973</td><td>7,129</td><td>2,969</td><td>166</td><td>27,237</td><td></td></tr><tr><td>Provision for credit losses</td><td>6,066</td><td>1,180</td><td>301</td><td>4</td><td>7,551</td><td></td></tr><tr><td>Non-interest expense</td><td>7,916</td><td>4,233</td><td>1,603</td><td>442</td><td>14,194</td><td></td></tr><tr><td>Income (loss) from continuing operations before income taxes</td><td>2,991</td><td>1,716</td><td>1,065</td><td>(280)</td><td>5,492</td><td></td></tr><tr><td>Income tax provision</td><td>1,071</td><td>626</td><td>389</td><td>1,289</td><td>3,375</td><td></td></tr><tr><td>Income (loss) from continuing operations, net of tax</td><td>$ 1,920</td><td>$ 1,090</td><td>$ 676</td><td>$ (1,569)</td><td>$ 2,117</td><td></td></tr><tr><td>Loans held for investment</td><td>$ 114,762</td><td>$ 75,078</td><td>$ 64,575</td><td>$ 58</td><td>$ 254,473</td><td></td></tr><tr><td>Deposits</td><td>0</td><td>185,842</td><td>33,938</td><td>23,922</td><td>243,702</td><td></td></tr></table>

(1) Some of our commercial investments generate tax-exempt income, tax credits or other tax benefits. Accordingly, we present our Commercial Banking revenue and yields on a taxable-equivalent basis, calculated using the federal statutory tax rate (21% for 2019 and 2018 and 35% for 2017) and state taxes where applicable, with offsetting reductions to the Other category.

(2) In the first quarter of 2019, we made a change in how revenue is measured in our Commercial Banking business by revising the allocation of tax benefits on certain tax-advantaged investments. As such, 2018 results have been recast to conform with the current period presentation. The result of this measurement change reduced the previously reported total net revenue in our Commercial Banking business by $108 million for the year ended December 31, 2018, with an offsetting increase in the Other category.

## Revenue from Contracts with Customers

The majority of our revenue from contracts with customers consists of interchange fees, service charges and other customer-related fees, and other contract revenue. Interchange fees are primarily from our Credit Card business and are recognized upon settlement with the interchange networks, net of rewards earned by customers. Service charges and other customer-related fees within our Consumer Banking business are primarily related to fees earned on consumer deposit accounts for account maintenance and various transaction-based services such as overdrafts and ATM usage. Service charges and other customer-related fees within our Commercial Banking business are mostly related to fees earned on treasury management and capital markets services. Other contract revenue in our Credit Card business consists primarily of revenue from our partnership arrangements. Other contract revenue in our Consumer Banking business consists primarily of revenue earned on certain marketing and promotional events from our auto dealers. Revenue from contracts with customers is included in non-interest income in our consolidated statements of income.



# CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

The following table presents revenue from contracts with customers and a reconciliation to non-interest income by business segment for the years ended December 31, 2019 and 2018.

Table 17.2: Revenue from Contracts with Customers and Reconciliation to Segments Result

<table><tr><td rowspan="2">(Dollars in millions)</td><td colspan="6">Year Ended December 31, 2019</td></tr><tr><td>Credit Card</td><td>Consumer Banking</td><td>Commercial Banking \( ^{(1)} \)</td><td>Other \( ^{(1)} \)</td><td>Consolidated Total</td><td></td></tr><tr><td>Contract revenue:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Interchange fees, net \( ^{(2)} \)</td><td>2,925</td><td>205</td><td>55</td><td>55</td><td>(6)</td><td>3,179</td></tr><tr><td>Service charges and other customer-related fees</td><td>0</td><td>298</td><td>120</td><td>(1)</td><td>417</td><td></td></tr><tr><td>Other</td><td>120</td><td>101</td><td>3</td><td>0</td><td>224</td><td></td></tr><tr><td>Total contract revenue</td><td>3,045</td><td>604</td><td>178</td><td>(7)</td><td>3,820</td><td></td></tr><tr><td>Revenue from other sources</td><td>843</td><td>39</td><td>653</td><td>(102)</td><td>1,433</td><td></td></tr><tr><td>Total non-interest income</td><td>3,888</td><td>643</td><td>831</td><td>(109)</td><td>5,253</td><td></td></tr></table>

<table><tr><td rowspan="2">(Dollars in millions)</td><td colspan="6">Year Ended December 31, 2018</td></tr><tr><td>Credit Card</td><td>Consumer Banking</td><td>Commercial Banking \( ^{(1)} \)</td><td>Other \( ^{(1)} \)</td><td>Consolidated Total</td><td></td></tr><tr><td>Contract revenue:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Interchange fees, net \( ^{(2)} \)</td><td>2,609</td><td>185</td><td>33</td><td>(4)</td><td>2,823</td><td></td></tr><tr><td>Service charges and other customer-related fees</td><td>0</td><td>367</td><td>123</td><td>(1)</td><td>489</td><td></td></tr><tr><td>Other</td><td>8</td><td>109</td><td>2</td><td>0</td><td>119</td><td></td></tr><tr><td>Total contract revenue</td><td>2,617</td><td>661</td><td>158</td><td>(5)</td><td>3,431</td><td></td></tr><tr><td>Revenue from other sources</td><td>903</td><td>2</td><td>586</td><td>279</td><td>1,770</td><td></td></tr><tr><td>Total non-interest income</td><td>3,520</td><td>663</td><td>744</td><td>274</td><td>5,201</td><td></td></tr></table>



# CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

## NOTE 18—COMMITMENTS, CONTINGENCIES, GUARANTEES AND OTHERS

## Commitments to Lend

Our unfunded lending commitments primarily consist of credit card lines, loan commitments to customers of both our Commercial Banking and Consumer Banking businesses, as well as standby and commercial letters of credit. These commitments, other than credit card lines, are legally binding conditional agreements that have fixed expirations or termination dates and specified interest rates and purposes. The contractual amount of these commitments represents the maximum possible credit risk to us should the counterparty draw upon the commitment. We generally manage the potential risk of unfunded lending commitments by limiting the total amount of arrangements, monitoring the size and maturity structure of these portfolios, and applying the same credit standards for all of our credit activities.

For unused credit card lines, we have not experienced and do not anticipate that all of our customers will access their entire available line at any given point in time. Commitments to extend credit other than credit card lines generally require customers to maintain certain credit standards. Collateral requirements and loan-to-value (“LTV”) ratios are the same as those for funded transactions and are established based on management’s credit assessment of the customer. These commitments may expire without being drawn upon; therefore, the total commitment amount does not necessarily represent future funding requirements.

We also issue letters of credit, such as financial standby, performance standby and commercial letters of credit, to meet the financing needs of our customers. Standby letters of credit are conditional commitments issued by us to guarantee the performance of a customer to a third party in a borrowing arrangement. Commercial letters of credit are short-term commitments issued primarily to facilitate trade finance activities for customers and are generally collateralized by the goods being shipped to the customer. These collateral requirements are similar to those for funded transactions and are established based on management’s credit assessment of the customer. Management conducts regular reviews of all outstanding letters of credit and the results of these reviews are considered in assessing the adequacy of reserves for unfunded lending commitments.

The following table presents the contractual amount and carrying value of our unfunded lending commitments as of December 31, 2019 and 2018. The carrying value represents our reserve and deferred revenue on legally binding commitments.

Table 18.1: Unfunded Lending Commitments

<table><tr><td rowspan="2">(Dollars in millions)</td><td colspan="3">Contractual Amount</td><td colspan="2">Carrying Value</td></tr><tr><td>December 31, 2019</td><td>December 31, 2018</td><td>December 31, 2019</td><td>December 31, 2018</td><td></td></tr><tr><td>Credit card lines</td><td>$ 363,446</td><td>$ 346,186</td><td>N/A</td><td>N/A</td><td></td></tr><tr><td>Other loan commitments \( ^{(1)} \)</td><td>36,454</td><td>34,449</td><td>$ 110</td><td>$ 95</td><td></td></tr><tr><td>Standby letters of credit and commercial letters of credit \( ^{(2)} \)</td><td>1,574</td><td>1,792</td><td>27</td><td>29</td><td></td></tr><tr><td>Total unfunded lending commitments</td><td>$ 401,474</td><td>$ 382,427</td><td>$ 137</td><td>$ 124</td><td></td></tr></table>

(1) Includes $1.6 billion and $1.3 billion of advised lines of credit as of December 31, 2019 and 2018, respectively.

(2) These financial guarantees have expiration dates ranging from 2020 to 2022 as of December 31, 2019.

## Loss Sharing Agreements

Within our Commercial Banking business, we originate multifamily commercial real estate loans with the intent to sell them to the GSEs. We enter into loss sharing agreements with the GSEs upon the sale of the loans. At inception, we record a liability representing the fair value of our obligation which is subsequently amortized as we are released from risk of payment under the loss sharing agreement. If payment under the loss sharing agreement becomes probable and estimable, an additional liability may be recorded on the consolidated balance sheets and a non-interest expense may be recognized in the consolidated statements of income. The liability recognized on our consolidated balance sheets for these loss sharing agreements was $75 million and $59 million as of December 31, 2019 and 2018, respectively.

See “Note 4—Allowance for Loan and Lease Losses and Reserve for Unfunded Lending Commitments” for more information related to our credit card partnership loss sharing arrangements.



# CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

## U.K. Payment Protection Insurance

In the U.K., we previously sold payment protection insurance (“PPI”). In response to an elevated level of customer complaints across the industry, heightened media coverage and pressure from consumer advocacy groups, the U.K. Financial Conduct Authority (“FCA”), formerly the Financial Services Authority, investigated and raised concerns about the way the industry has handled complaints related to the sale of these insurance policies. For the past several years, the U.K.’s Financial Ombudsman Service (“FOS”) has been adjudicating customer complaints relating to PPI, escalated to it by consumers who disagree with the rejection of their complaint by firms, leading to customer remediation payments by us and others within the industry. In August 2017, the FCA issued final rules and guidance on the PPI complaints. This set the deadline for complaints as August 29, 2019. It also provided clarity on how to handle PPI complaints under s.140A of the Consumer Credit Act, including guidance on how redress for such complaints should be calculated.

In determining our best estimate of incurred losses for future remediation payments, management considers numerous factors, including (i) the number of customer complaints or information requests still to be processed; (ii) our expectation of upholding those complaints; (iii) the expected number of complaints customers escalate to the FOS; (iv) our expectation of the FOS upholding such escalated complaints; (v) the number of complaints that fall under s.140A of the Consumer Credit Act; and (vi) the estimated remediation payout to customers. We monitor these factors each quarter and adjust our reserves to reflect the latest data.

Our U.K. PPI reserve totaled $188 million and $133 million as of December 31, 2019 and 2018, respectively. In 2019, we recorded an additional reserve build of $212 million due to significantly elevated claims volume ahead of the August 29, 2019 claims submission deadline. Our best estimate of reasonably possible future losses beyond our reserve as of December 31, 2019 is approximately $50 million.

## Litigation

In accordance with the current accounting standards for loss contingencies, we establish reserves for litigation-related matters that arise from the ordinary course of our business activities when it is probable that a loss associated with a claim or proceeding has been incurred and the amount of the loss can be reasonably estimated. None of the amounts we currently have recorded individually or in the aggregate are considered to be material to our financial condition. Litigation claims and proceedings of all types are subject to many uncertain factors that generally cannot be predicted with assurance. Below we provide a description of potentially material legal proceedings and claims.

For some of the matters disclosed below, we are able to estimate reasonably possible losses above existing reserves, and for other disclosed matters, such an estimate is not possible at this time. For those matters below where an estimate is possible, management currently estimates the reasonably possible future losses beyond our reserves as of December 31, 2019 are approximately $1.1 billion. Our reserve and reasonably possible loss estimates involve considerable judgment and reflect that there is still significant uncertainty regarding numerous factors that may impact the ultimate loss levels. Notwithstanding our attempt to estimate a reasonably possible range of loss beyond our current accrual levels for some litigation matters based on current information, it is possible that actual future losses will exceed both the current accrual level and the range of reasonably possible losses disclosed here. Given the inherent uncertainties involved in these matters, especially those involving governmental agencies, and the very large or indeterminate damages sought in some of these matters, there is significant uncertainty as to the ultimate liability we may incur from these litigation matters and an adverse outcome in one or more of these matters could be material to our results of operations or cash flows for any particular reporting period.

## Interchange

In 2005, a putative class of retail merchants filed antitrust lawsuits against MasterCard and Visa and several issuing banks, including Capital One, seeking both injunctive relief and monetary damages for an alleged conspiracy by defendants to fix the level of interchange fees. Other merchants have asserted similar claims in separate lawsuits, and while these separate cases did not name any issuing banks, Visa, MasterCard and issuers, including Capital One, have entered settlement and judgment sharing agreements allocating the liabilities of any judgment or settlement arising from all interchange-related cases.

The lawsuits were consolidated before the U.S. District Court for the Eastern District of New York for certain purposes and were settled in 2012. The class settlement, however, was invalidated by the United States Court of Appeals for the Second Circuit in June 2016, and the suit was bifurcated into separate class actions seeking injunctive and monetary relief, respectively. In addition, numerous merchant groups opted out of the 2012 settlement and have pursued their own claims. The claims by the injunctive relief



# CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

class have not been resolved, but the settlement of $5.5 billion for the monetary damages class has received final approval from the trial court, and has been appealed to the U.S. Court of Appeals for the Second Circuit. Visa and MasterCard have also settled several of the opt-out cases, which required non-material payments from issuing banks, including Capital One. Visa created a litigation escrow account following its initial public offering of stock in 2008 that funds settlements for its member banks, and any settlements related to MasterCard-allocated losses have either already been paid or are reflected in our reserves.

## Mortgage Representation and Warranty

We face residual exposure related to subsidiaries that originated residential mortgage loans and sold these loans to various purchasers, including purchasers who created securitization trusts. In connection with their sales of mortgage loans, these subsidiaries entered into agreements containing varying representations and warranties about, among other things, the ownership of the loan, the validity of the lien securing the loan, the loan’s compliance with any applicable criteria established by the purchaser, including underwriting guidelines and the existence of mortgage insurance, and the loan’s compliance with applicable federal, state and local laws. Each of these subsidiaries may be required to repurchase mortgage loans or indemnify certain purchasers and others against losses they incur in the event of certain breaches of these representations and warranties.

The substantial majority of our representation and warranty exposure has been resolved through litigation, and our remaining representation and warranty exposure is almost entirely litigation-related. Accordingly, we establish litigation reserves for representation and warranty losses that we consider to be both probable and reasonably estimable. The reserve process relies heavily on estimates, which are inherently uncertain, and requires the application of judgment. Our reserves and estimates of reasonably possible losses could be impacted by claims which may be brought by securitization trustees and sponsors, bond-insurers, investors, and GSEs, as well as claims brought by governmental agencies.

## Anti-Money Laundering

In October 2018, we paid a civil monetary penalty of $100 million to resolve the monetary component of a July 2015 Office of the Comptroller of the Currency (“OCC”) consent order relating to our anti-money laundering (“AML”) program. The OCC lifted the AML consent order in November 2019.

The Department of Justice and the New York District Attorney’s Office have closed their investigations into certain former check casher clients of the Commercial Banking business and our AML program. We are in discussions with the Financial Crimes Enforcement Network (“FinCEN”) of the U.S. Department of Treasury to explore a potential regulatory resolution of its investigation into our AML program, which could include a monetary penalty.

## Cybersecurity Incident

As a result of the Cybersecurity Incident announced on July 29, 2019, we are subject to numerous legal proceedings and other inquiries and could be the subject of additional proceedings and inquiries in the future. Although it is reasonably possible that we may incur losses associated with these legal proceedings and other inquiries, it is not possible to estimate the amount or range of possible losses, if any, at this time.

Consumer class actions. To date, we have been named as a defendant in approximately 72 putative consumer class action cases (61 in U.S. federal courts and 11 in Canadian courts) alleging harm from the Cybersecurity Incident and seeking various remedies, including monetary and injunctive relief. The lawsuits allege breach of contract, negligence, violations of various privacy laws and a variety of other legal causes of action. On October 2, 2019, the U.S. consumer class actions were consolidated for pretrial proceedings before a multi-district litigation (“MDL”) panel in the U.S. District Court for the Eastern District of Virginia, Alexandria Division.

Securities class action. The Company and certain officers have also been named as defendants in a putative class action pending in the MDL alleging violations of certain federal securities laws in connection with statements and alleged omissions in securities filings relating to our information security standards and practices. The complaint seeks certification of a class of all persons who purchased or otherwise acquired Capital One securities from July 23, 2015 to July 29, 2019, as well as unspecified monetary damages, costs and other relief.

Governmental inquiries. We have received inquiries and requests for information relating to the Cybersecurity Incident from Congress, federal banking regulators, Canadian banking regulators, the Department of Justice and the offices of approximately fourteen state Attorneys General. We are cooperating with these offices and responding to their inquiries.



# CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

## Taxi Medallion Finance Investigations

We received a subpoena from the New York Attorney General’s office in August 2019 and a subpoena from the U.S. Attorney’s Office for the Southern District of New York, Civil Division, in October 2019 relating to investigations of the taxi medallion finance industry we exited beginning in 2015. The subpoenas seek, among other things, information regarding our lending counterparties and practices. We are cooperating with these investigations.

## U.K. PPI Litigation

Some of the claimants in the U.K. PPI regulatory claims process described above have initiated legal proceedings. The significant increase in PPI regulatory claim volumes shortly before the August 29, 2019 claims submission deadline increases the potential exposure for PPI-related litigation, which is not subject to the August 29, 2019 deadline.

## Other Pending and Threatened Litigation

In addition, we are commonly subject to various pending and threatened legal actions relating to the conduct of our normal business activities. In the opinion of management, the ultimate aggregate liability, if any, arising out of all such other pending or threatened legal actions, is not expected to be material to our consolidated financial position or our results of operations.



## NOTE 19—CAPITAL ONE FINANCIAL CORPORATION (PARENT COMPANY ONLY)

## Financial Information

The following parent company only financial statements are prepared in accordance with Regulation S-X of the U.S. Securities and Exchange Commission (“SEC”).

Table 19.1: Parent Company Statements of Income

<table><tr><td rowspan="2">(Dollars in millions)</td><td colspan="4">Year Ended December 31,</td></tr><tr><td>2019</td><td>2018</td><td>2017</td><td></td></tr><tr><td>Interest income</td><td>$ 442</td><td>$ 313</td><td>$ 178</td><td></td></tr><tr><td>Interest expense</td><td>798</td><td>720</td><td>381</td><td></td></tr><tr><td>Dividends from subsidiaries</td><td>3,276</td><td>2,750</td><td>300</td><td></td></tr><tr><td>Non-interest income (loss)</td><td>(21)</td><td>19</td><td>19</td><td></td></tr><tr><td>Non-interest expense</td><td>60</td><td>29</td><td>34</td><td></td></tr><tr><td>Income before income taxes and equity in undistributed earnings of subsidiaries</td><td>2,839</td><td>2,333</td><td>82</td><td></td></tr><tr><td>Income tax benefit</td><td>(138)</td><td>(128)</td><td>(103)</td><td></td></tr><tr><td>Equity in undistributed earnings of subsidiaries</td><td>2,569</td><td>3,554</td><td>1,797</td><td></td></tr><tr><td>Net income</td><td>5,546</td><td>6,015</td><td>1,982</td><td></td></tr><tr><td>Other comprehensive income (loss), net of tax</td><td>1,531</td><td>(136)</td><td>23</td><td></td></tr><tr><td>Comprehensive income</td><td>$ 7,077</td><td>$ 5,879</td><td>$ 2,005</td><td></td></tr></table>

Table 19.2: Parent Company Balance Sheets

<table><tr><td>(Dollars in millions)</td><td>December 31, 2019</td><td>December 31, 2018</td></tr><tr><td>Assets:</td><td></td><td></td></tr><tr><td>Cash and cash equivalents</td><td>$ 13,050</td><td>$ 10,286</td></tr><tr><td>Investments in subsidiaries</td><td>61,626</td><td>58,154</td></tr><tr><td>Loans to subsidiaries</td><td>3,905</td><td>2,603</td></tr><tr><td>Securities available for sale</td><td>738</td><td>795</td></tr><tr><td>Other assets</td><td>1,017</td><td>1,250</td></tr><tr><td>Total assets</td><td>$ 80,336</td><td>$ 73,088</td></tr><tr><td>Liabilities:</td><td></td><td></td></tr><tr><td>Senior and subordinated notes</td><td>$ 22,080</td><td>$ 19,518</td></tr><tr><td>Borrowings from subsidiaries</td><td>0</td><td>1,671</td></tr><tr><td>Accrued expenses and other liabilities</td><td>245</td><td>231</td></tr><tr><td>Total liabilities</td><td>22,325</td><td>21,420</td></tr><tr><td>Total stockholders&#x27; equity</td><td>58,011</td><td>51,668</td></tr><tr><td>Total liabilities and stockholders&#x27; equity</td><td>$ 80,336</td><td>$ 73,088</td></tr></table>



## CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

Table 19.3: Parent Company Statements of Cash Flows

<table><tr><td rowspan="2">(Dollars in millions)</td><td colspan="4">Year Ended December 31,</td></tr><tr><td>2019</td><td>2018</td><td>2017</td><td></td></tr><tr><td>Operating activities:</td><td></td><td></td><td></td><td></td></tr><tr><td>Net income</td><td>$ 5,546</td><td>$ 6,015</td><td>$ 1,982</td><td></td></tr><tr><td>Adjustments to reconcile net income to net cash from operating activities:</td><td></td><td></td><td></td><td></td></tr><tr><td>Equity in undistributed earnings of subsidiaries</td><td>(2,569)</td><td>(3,554)</td><td>(1,797)</td><td></td></tr><tr><td>Other operating activities</td><td>216</td><td>(35)</td><td>327</td><td></td></tr><tr><td>Net cash from operating activities</td><td>3,193</td><td>2,426</td><td>512</td><td></td></tr><tr><td>Investing activities:</td><td></td><td></td><td></td><td></td></tr><tr><td>Changes in investments in subsidiaries</td><td>704</td><td>(577)</td><td>(4,956)</td><td></td></tr><tr><td>Proceeds from paydowns and maturities of securities available for sale</td><td>111</td><td>140</td><td>130</td><td></td></tr><tr><td>Changes in loans to subsidiaries</td><td>(1,302)</td><td>(2,055)</td><td>44</td><td></td></tr><tr><td>Net cash from investing activities</td><td>(487)</td><td>(2,492)</td><td>(4,782)</td><td></td></tr><tr><td>Financing activities:</td><td></td><td></td><td></td><td></td></tr><tr><td>Borrowings:</td><td></td><td></td><td></td><td></td></tr><tr><td>Changes in borrowings from subsidiaries</td><td>0</td><td>38</td><td>23</td><td></td></tr><tr><td>Issuance of senior and subordinated notes</td><td>2,646</td><td>5,227</td><td>6,948</td><td></td></tr><tr><td>Maturities and paydowns of senior and subordinated notes</td><td>(750)</td><td>0</td><td>(804)</td><td></td></tr><tr><td>Common stock:</td><td></td><td></td><td></td><td></td></tr><tr><td>Net proceeds from issuances</td><td>199</td><td>175</td><td>164</td><td></td></tr><tr><td>Dividends paid</td><td>(753)</td><td>(773)</td><td>(780)</td><td></td></tr><tr><td>Preferred stock:</td><td></td><td></td><td></td><td></td></tr><tr><td>Net proceeds from issuances</td><td>1,462</td><td>0</td><td>0</td><td></td></tr><tr><td>Dividends paid</td><td>(282)</td><td>(265)</td><td>(265)</td><td></td></tr><tr><td>Redemptions</td><td>(1,000)</td><td>0</td><td>0</td><td></td></tr><tr><td>Purchases of treasury stock</td><td>(1,481)</td><td>(2,284)</td><td>(240)</td><td></td></tr><tr><td>Proceeds from share-based payment activities</td><td>17</td><td>38</td><td>124</td><td></td></tr><tr><td>Net cash from financing activities</td><td>58</td><td>2,156</td><td>5,170</td><td></td></tr><tr><td>Changes in cash and cash equivalents</td><td>2,764</td><td>2,090</td><td>900</td><td></td></tr><tr><td>Cash and cash equivalents, beginning of the period</td><td>10,286</td><td>8,196</td><td>7,296</td><td></td></tr><tr><td>Cash and cash equivalents, end of the period</td><td>$ 13,050</td><td>$ 10,286</td><td>$ 8,196</td><td></td></tr><tr><td>Supplemental information:</td><td></td><td></td><td></td><td></td></tr><tr><td>Non-cash impact from the dissolution of wholly-owned subsidiary</td><td></td><td></td><td></td><td></td></tr><tr><td>Decrease in investment in subsidiaries</td><td>$ 1,508</td><td>$ 0</td><td>$ 0</td><td></td></tr><tr><td>Decrease in borrowings from subsidiaries</td><td>1,671</td><td>0</td><td>0</td><td></td></tr></table>



# CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

## NOTE 20—RELATED PARTY TRANSACTIONS

In the ordinary course of business, we may have loans issued to our executive officers, directors and principal stockholders. Pursuant to our policy, such loans are issued on the same terms as those prevailing at the time for comparable loans to unrelated persons and do not involve more than the normal risk of collectability.



# CAPITAL ONE FINANCIAL CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

## NOTE 21—BUSINESS DEVELOPMENTS

## Business Developments

We regularly explore and evaluate opportunities to acquire financial services and products as well as financial assets, including credit card and other loan portfolios, and enter into strategic partnerships as part of our growth strategy. In addition, we regularly consider the potential disposition of certain of our assets, branches, partnership agreements or lines of business.

On September 24, 2019, we launched a new credit card issuance program with Walmart Inc. (“Walmart”) and are now the exclusive issuer of Walmart’s cobrand and private label credit card program in the U.S. On October 11, 2019, we completed the acquisition of the existing portfolio of Walmart’s cobrand and private label credit card receivables. The acquisition was accounted for as an asset acquisition and total cash consideration for the acquisition was $8.2 billion. On the date of acquisition, we recognized approximately $8.2 billion in assets, primarily consisting of $8.1 billion in credit card receivables and $81 million of accrued interest. We recorded an initial allowance build of $84 million on the acquired loans. During 2019, we also recognized approximately $211 million of launch and integration expense related to the Walmart partnership. Results of the acquisition and partnership program are included within our Credit Card segment.

In the second quarter of 2019, we made the decision to exit several small partnership portfolios in our Credit Card business. We sold approximately $900 million of receivables and transferred approximately $100 million to loans held for sale as of June 30, 2019, which resulted in a gain on sale of $49 million recognized in other non-interest income and an allowance release of $68 million.

We also periodically initiate restructuring activities to support business strategies and enhance our overall operational efficiency. These restructuring activities have primarily consisted of exiting certain business locations and activities as well as the realignment of resources supporting various businesses. The charges incurred as a result of these restructuring activities have primarily consisted of severance and related benefits pursuant to our ongoing benefit programs, which are included in salaries and associate benefits within non-interest expense in our consolidated statements of income, as well as impairment of certain assets related to business locations and activities being exited, which are generally included in occupancy and equipment within non-interest expense. For the year ended December 31, 2019 and 2018, we recognized restructuring charges of $28 million and $34 million, respectively, which are reflected in the Other category of our business segment results.



## Item 9. Changes in and Disagreements with Accountants on Accounting and Financial Disclosure

None.

## Item 9A. Controls and Procedures

## Overview

We are required under applicable laws and regulations to maintain controls and procedures, which include disclosure controls and procedures as well as internal control over financial reporting, as further described below.

## (a) Disclosure Controls and Procedures

Disclosure controls and procedures refer to controls and other procedures designed to provide reasonable assurance that information required to be disclosed in our financial reports is recorded, processed, summarized and reported within the time periods specified by the U.S. Securities and Exchange Commission (“SEC”) rules and forms and that such information is accumulated and communicated to management, including our Chief Executive Officer and Chief Financial Officer, as appropriate, to allow timely decisions regarding our required disclosure. In designing and evaluating our disclosure controls and procedures, we recognize that any controls and procedures, no matter how well designed and operated, can provide only reasonable assurance of achieving the desired control objectives, and we must apply judgment in evaluating and implementing possible controls and procedures.

## Evaluation of Disclosure Controls and Procedures

As required by Rule 13a-15 of the Securities Exchange Act of 1934 (“Exchange Act”), our management, including the Chief Executive Officer and Chief Financial Officer, conducted an evaluation of the effectiveness of our disclosure controls and procedures (as that term is defined in Rules 13a-15(e) and 15d-15(e) of the Exchange Act) as of December 31, 2019, the end of the period covered by this Annual Report on Form 10-K. Based upon that evaluation, the Chief Executive Officer and Chief Financial Officer concluded that our disclosure controls and procedures were effective as of December 31, 2019, at a reasonable level of assurance, in recording, processing, summarizing and reporting information required to be disclosed within the time periods specified by the SEC rules and forms.

## (b) Changes in Internal Control Over Financial Reporting

We regularly review our disclosure controls and procedures and make changes intended to ensure the quality of our financial reporting. There have been no changes in internal control over financial reporting that occurred during the fourth quarter of 2019 which have materially affected, or are reasonably likely to materially affect, the Company’s internal control over financial reporting.

## (c) Management’s Report on Internal Control Over Financial Reporting

Management’s Report on Internal Control Over Financial Reporting is included in “Part II—Item 8. Financial Statements and Supplementary Data” and is incorporated herein by reference. The Report of Independent Registered Public Accounting Firm on Internal Control Over Financial Reporting also is included in “Part II—Item 8. Financial Statements and Supplementary Data” and incorporated herein by reference.

## Item 9B. Other Information

None.



## PART III

## Item 10. Directors, Executive Officers and Corporate Governance

The information required by Item 10 will be included in our Proxy Statement for the 2020 Annual Stockholder Meeting (“Proxy Statement”) under the heading “Corporate Governance at Capital One” and is incorporated herein by reference. The Proxy Statement will be filed with the Securities and Exchange Commission pursuant to Regulation 14A within 120 days of the end of our 2019 fiscal year.

## Item 11. Executive Compensation

The information required by Item 11 will be included in the Proxy Statement under the headings “Director Compensation,” “Compensation Discussion and Analysis,” “Named Executive Officer Compensation” and “Compensation Committee Report,” and is incorporated herein by reference.

## Item 12. Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters

The information required by Item 12 will be included in the Proxy Statement under the headings “Security Ownership” and “Equity Compensation Plans,” and is incorporated herein by reference.

## Item 13. Certain Relationships and Related Transactions, and Director Independence

The information required by Item 13 will be included in the Proxy Statement under the headings “Related Person Transactions” and “Director Independence,” and is incorporated herein by reference.

## Item 14. Principal Accountant Fees and Services

The information required by Item 14 will be included in the Proxy Statement under the heading “Ratification of Selection of Independent Registered Public Accounting Firm,” and is incorporated herein by reference.



## PART IV

## Item 15. Exhibits, Financial Statement Schedules

## (a) Financial Statement Schedules

The following documents are filed as part of this Annual Report in Part II, Item 8 and are incorporated herein by reference.

(1) Management’s Report on Internal Control Over Financial Reporting

Report of Independent Registered Public Accounting Firm on Internal Control Over Financial Reporting

Report of Independent Registered Public Accounting Firm on the Consolidated Financial Statements

Consolidated Financial Statements:

Consolidated Statements of Income for the years ended December 31, 2019, 2018 and 2017

Consolidated Statements of Comprehensive Income for the years ended December 31, 2019, 2018 and 2017

Consolidated Balance Sheets as of December 31, 2019 and 2018

Consolidated Statements of Changes in Stockholders' Equity for the years ended December 31, 2019, 2018 and 2017

Consolidated Statements of Cash Flows for the years ended December 31, 2019, 2018 and 2017

Notes to Consolidated Financial Statements

(2) Schedules

None.

## (b) Exhibits

An index to exhibits has been filed as part of this Report and is incorporated herein by reference.

## Item 16. Form 10-K Summary

Not applicable.



# CAPITAL ONE FINANCIAL CORPORATION

## ANNUAL REPORT ON FORM 10-K
DATED DECEMBER 31, 2019
Commission File No. 001-13300

The following exhibits are incorporated by reference or filed herewith. References to (i) the “2002 Form 10-K” are to the Company’s Annual Report on Form 10-K for the year ended December 31, 2002, filed on March 17, 2003; (ii) the “2003 Form 10-K” are to the Company’s Annual Report on Form 10-K for the year ended December 31, 2003, filed on March 5, 2004; (iii) the “2010 Form 10-K” are to the Company’s Annual Report on Form 10-K for the year ended December 31, 2010, filed on March 1, 2011, as amended on March 7, 2011; (iv) the “2011 Form 10-K” are to the Company’s Annual Report on Form 10-K for the year ended December 31, 2011, filed on February 28, 2012; (v) the “2012 Form 10-K” are to the Company’s Annual Report on Form 10-K for the year ended December 31, 2012, filed on February 28, 2013; (vi) the “2013 Form 10-K” are to the Company’s Annual Report on Form 10-K for the year ended December 31, 2013, filed on February 27, 2014; (vii) the “2014 Form 10-K” are to the Company’s Annual Report on Form 10-K for the year ended December 31, 2014, filed on February 24, 2015; (viii) the “2015 Form 10-K” are to the Company’s Annual Report on Form 10-K for the year ended December 31, 2015, filed on February 25, 2016; (ix) the “2016 Form 10-K” are to the Company’s Annual Report on Form 10-K for the year ended December 31, 2016, filed on February 23, 2017; (x) the “2017 Form 10-K” are to the Company’s Annual Report on Form 10-K for the year ended December 31, 2017, filed on February 21, 2018; and (xi) the “2018 Form 10-K” are to the Company’s Annual Report on Form 10-K for the year ended December 31, 2018, filed on February 20, 2019.

<table><tr><td>Exhibit No.</td><td>Description</td></tr><tr><td>3.1</td><td>Restated Certificate of Incorporation of Capital One Financial Corporation (as restated April 30, 2015) (incorporated by reference to Exhibit 3.1 of the Current Report on Form 8-K, filed on May 4, 2015).</td></tr><tr><td>3.2</td><td>Amended and Restated Bylaws of Capital One Financial Corporation, dated October 5, 2015 (incorporated by reference to Exhibit 3.1 of the Current Report on Form 8-K, filed on October 5, 2015).</td></tr><tr><td>3.3.1</td><td>Certificate of Designations of Fixed Rate Non-Cumulative Perpetual Preferred Stock, Series B, dated August 16, 2012 (incorporated by reference to Exhibit 3.1 of the Current Report on Form 8-K, filed on August 20, 2012).</td></tr><tr><td>3.3.2</td><td>Certificate of Designations of Fixed-to-Floating Rate Non-Cumulative Perpetual Preferred Stock, Series E, dated May 12, 2015 (incorporated by reference to Exhibit 3.1 of the Current Report on Form 8-K, filed on May 14, 2015).</td></tr><tr><td>3.3.3</td><td>Certificate of Designations of Fixed Rate Non-Cumulative Perpetual Preferred Stock, Series F, dated August 20, 2015 (incorporated by reference to Exhibit 3.1 of the Current Report on Form 8-K, filed on August 24, 2015).</td></tr><tr><td>3.3.4</td><td>Certificate of Designations of Fixed Rate Non-Cumulative Perpetual Preferred Stock, Series G, dated July 28, 2016 (incorporated by reference to Exhibit 3.1 of the Current Report on Form 8-K, filed on July 29, 2016).</td></tr><tr><td>3.3.5</td><td>Certificate of Designations of Fixed Rate Non-Cumulative Perpetual Preferred Stock, Series H, dated November 28, 2016 (incorporated by reference to Exhibit 3.1 of the Current Report on Form 8-K, filed on November 29, 2016).</td></tr><tr><td>3.3.6</td><td>Certificate of Designations of Fixed Rate Non-Cumulative Perpetual Preferred Stock, Series I, dated September 10, 2019 (incorporated by reference to Exhibit 3.1 of the Current Report on Form 8-K, filed on September 11, 2019).</td></tr><tr><td>3.3.7</td><td>Certificate of Designations of Fixed Rate Non-Cumulative Perpetual Preferred Stock, Series J, dated January 30, 2020 (incorporated by reference to Exhibit 3.1 of the Current Report on Form 8-K, filed on January 31, 2020).</td></tr><tr><td>4.1.1</td><td>Specimen certificate representing the common stock of Capital One Financial Corporation (incorporated by reference to Exhibit 4.1 of the 2003 Form 10-K).</td></tr><tr><td>4.1.2</td><td>Warrant Agreement, dated December 3, 2009, between Capital One Financial Corporation and Computershare Trust Company, N.A. (incorporated by reference to the Exhibit 4.1 of the Form 8-A, filed on December 4, 2009).</td></tr><tr><td>4.1.3</td><td>Deposit Agreement, dated August 20, 2012 (incorporated by reference to Exhibit 4.1 of the Current Report on Form 8-K, filed on August 20, 2012).</td></tr><tr><td>4.2</td><td>Pursuant to Item 601(b)(4)(iii)(A) of Regulation S-K, copies of instruments defining the rights of holders of long-term debt are not filed. The Company agrees to furnish a copy thereof to the SEC upon request.</td></tr><tr><td>4.3*</td><td>Description of Securities Registered Under Section 12 of the Exchange Act.</td></tr><tr><td>10.1.1+</td><td>Second Amended and Restated 2004 Stock Incentive Plan (incorporated by reference to the Proxy Statement on Definitive Schedule 14A, filed on March 13, 2009).</td></tr><tr><td>10.1.2+</td><td>Third Amended and Restated 2004 Stock Incentive Plan (incorporated by reference to the Proxy Statement on Definitive Schedule 14A, filed on March 18, 2014).</td></tr><tr><td>10.1.3+</td><td>Fourth Amended and Restated 2004 Stock Incentive Plan (incorporated by reference to Exhibit 10.1.4 of the 2017 Form 10-K).</td></tr><tr><td>10.1.4+</td><td>Fifth Amended and Restated 2004 Stock Incentive Plan (incorporated by reference to Exhibit 10.1 of the Current Report on Form 8-K, filed on May 3, 2019).</td></tr></table>



<table><tr><td>Exhibit No.</td><td>Description</td></tr><tr><td>10.2.1+</td><td>Form of Nonstatutory Stock Option Award Agreement granted to our executive officers, including the Chief Executive Officer, under the Second Amended and Restated 2004 Stock Incentive Plan on January 26, 2011 (incorporated by reference to Exhibit 10.18 of the 2010 Form 10-K).</td></tr><tr><td>10.2.2+</td><td>Form of Nonstatutory Stock Option Award Agreements granted to our executive officers, including the Chief Executive Officer, under the Second Amended and Restated 2004 Stock Incentive Plan on January 31, 2012 (incorporated by reference to Exhibit 10.2.10 of the 2011 Form 10-K).</td></tr><tr><td>10.2.3+</td><td>Form of Performance Unit Award Agreements granted to our executive officers, including the Chief Executive Officer, under the Second Amended and Restated 2004 Stock Incentive Plan on January 31, 2012 (incorporated by reference to Exhibit 10.2.11 of the 2011 Form 10-K).</td></tr><tr><td>10.2.4+</td><td>Form of Nonstatutory Stock Option Award Agreements granted to our executive officers, including the Chief Executive Officer, under the Second Amended and Restated 2004 Stock Incentive Plan on January 31, 2013 (incorporated by reference to Exhibit 10.2.14 of the 2012 Form 10-K).</td></tr><tr><td>10.2.5+</td><td>Form of Performance Unit Award Agreements granted to our executive officers, including the Chief Executive Officer, under the Second Amended and Restated 2004 Stock Incentive Plan on January 31, 2013 (incorporated by reference to Exhibit 10.2.15 of the 2012 Form 10-K).</td></tr><tr><td>10.2.6+</td><td>Form of Nonstatutory Stock Option Award Agreements granted to our executive officers, including the Chief Executive Officer, under the Second Amended and Restated 2004 Stock Incentive Plan on January 30, 2014 (incorporated by reference to Exhibit 10.2.15 of the 2013 Form 10-K).</td></tr><tr><td>10.2.7+</td><td>Form of Performance Unit Award Agreements granted to our executive officers, including the Chief Executive Officer, under the Second Amended and Restated 2004 Stock Incentive Plan on January 30, 2014 (incorporated by reference to Exhibit 10.2.16 of the 2013 Form 10-K).</td></tr><tr><td>10.2.8+</td><td>Form of Restricted Stock Unit Award Agreements granted to our executive officers, including the Chief Executive Officer, under the Second Amended and Restated 2004 Stock Incentive Plan on January 30, 2014 (incorporated by reference to Exhibit 10.2.17 of the 2013 Form 10-K).</td></tr><tr><td>10.2.9+</td><td>Form of Nonstatutory Stock Option Award Agreements granted to our executive officers, including the Chief Executive Officer, under the Third Amended and Restated 2004 Stock Incentive Plan on January 29, 2015 (incorporated by reference to Exhibit 10.2.14 of the 2014 Form 10-K).</td></tr><tr><td>10.2.10+</td><td>Form of Performance Unit Award Agreements granted to our executive officers, including the Chief Executive Officer, under the Third Amended and Restated 2004 Stock Incentive Plan on January 29, 2015 (incorporated by reference to Exhibit 10.2.15 of the 2014 Form 10-K).</td></tr><tr><td>10.2.11+</td><td>Form of Restricted Stock Unit Award Agreements granted to our executive officers, including the Chief Executive Officer, under the Third Amended and Restated 2004 Stock Incentive Plan on January 29, 2015 (incorporated by reference to Exhibit 10.2.16 of the 2014 Form 10-K).</td></tr><tr><td>10.2.12+</td><td>Form of Nonstatutory Stock Option Award Agreements granted to our executive officers, including the Chief Executive Officer, under the Third Amended and Restated 2004 Stock Incentive Plan on February 4, 2016 (incorporated by reference to Exhibit 10.2.17 of the 2015 Form 10-K).</td></tr><tr><td>10.2.13+</td><td>Form of Performance Unit Award Agreements granted to our executive officers, including the Chief Executive Officer, under the Third Amended and Restated 2004 Stock Incentive Plan on February 4, 2016 (incorporated by reference to Exhibit 10.2.18 of the 2015 Form 10-K).</td></tr><tr><td>10.2.14+</td><td>Form of Restricted Stock Unit Award Agreements granted to our executive officers, including the Chief Executive Officer, under the Third Amended and Restated 2004 Stock Incentive Plan on February 4, 2016 (incorporated by reference to Exhibit 10.2.19 of the 2015 Form 10-K).</td></tr><tr><td>10.2.15+</td><td>Restricted Stock Unit Award Agreement granted to R. Scott Blackley under the Third Amended and Restated 2004 Stock Incentive Plan, dated May 9, 2016 (incorporated by reference to Exhibit 10.2 of the Quarterly Report on Form 10-Q for the period ended June 30, 2016).</td></tr><tr><td>10.2.16+</td><td>Form of Nonstatutory Stock Option Award Agreements granted to our executive officers, including the Chief Executive Officer, under the Third Amended and Restated 2004 Stock Incentive Plan on February 2, 2017 (incorporated by reference to Exhibit 10.2.19 of the 2016 Form 10-K).</td></tr><tr><td>10.2.17+</td><td>Form of Performance Unit Award Agreements granted to our executive officers, including the Chief Executive Officer, under the Third Amended and Restated 2004 Stock Incentive Plan on February 2, 2017 (incorporated by reference to Exhibit 10.2.20 of the 2016 Form 10-K).</td></tr><tr><td>10.2.18+</td><td>Form of Restricted Stock Unit Award Agreements granted to our executive officers, including the Chief Executive Officer, under the Third Amended and Restated 2004 Stock Incentive Plan on February 2, 2017 (incorporated by reference to Exhibit 10.2.21 of the 2016 Form 10-K).</td></tr><tr><td>10.2.19+</td><td>Form of Performance Unit Award Agreements granted to our executive officers, including the Chief Executive Officer, under the Fourth Amended and Restated 2004 Stock Incentive Plan on February 1, 2018 (incorporated by reference to Exhibit 10.2.22 of the 2017 Form 10-K).</td></tr><tr><td>10.2.20+</td><td>Form of Restricted Stock Unit Award Agreements granted to our executive officers, including the Chief Executive Officer, under the Fourth Amended and Restated 2004 Stock Incentive Plan on February 1, 2018 (incorporated by reference to Exhibit 10.2.23 of the 2017 Form 10-K).</td></tr></table>



<table><tr><td>Exhibit No.</td><td>Description</td></tr><tr><td>10.2.21+</td><td>Form of Performance Unit Award Agreements granted to our executive officers under the Fourth Amended and Restated 2004 Stock Incentive Plan on January 31, 2019 (incorporated by reference to Exhibit 10.2.21 of the 2018 Form 10-K).</td></tr><tr><td>10.2.22+</td><td>Form of Restricted Stock Unit Award Agreements granted to our executive officers, including the Chief Executive Officer, under the Fourth Amended and Restated 2004 Stock Incentive Plan on January 31, 2019 (incorporated by reference to Exhibit 10.2.22 of the 2018 Form 10-K).</td></tr><tr><td>10.2.23+*</td><td>Form of Performance Unit Award Agreements granted to our executive officers, including the Chief Executive Officer, under the Fifth Amended and Restated 2004 Stock Incentive Plan on January 30, 2020.</td></tr><tr><td>10.2.24+*</td><td>Form of Restricted Stock Unit Award Agreements granted to our executive officers, including the Chief Executive Officer, under the Fifth Amended and Restated 2004 Stock Incentive Plan on January 30, 2020.</td></tr><tr><td>10.3.1+</td><td>Capital One Financial Corporation 1999 Non-Employee Directors Stock Incentive Plan, as amended (incorporated by reference to Exhibit 10.4 of the 2002 Form 10-K).</td></tr><tr><td>10.3.2+</td><td>Form of 1999 Non-Employee Directors Stock Incentive Plan Deferred Share Units Award Agreement between Capital One Financial Corporation and certain of its Directors (incorporated by reference to Exhibit 10.3 of the Quarterly Report on Form 10-Q for the period ended September 30, 2004).</td></tr><tr><td>10.3.3+</td><td>Form of Restricted Stock Unit Award Agreement granted to our directors under the Second Amended and Restated 2004 Stock Incentive Plan (incorporated by reference to Exhibit 10.3.4 of the 2011 Form 10-K).</td></tr><tr><td>10.3.4+</td><td>Form of Stock Option Award Agreement granted to our directors under the Second Amended and Restated 2004 Stock Incentive Plan (incorporated by reference to Exhibit 10.3.5 of the 2011 Form 10-K).</td></tr><tr><td>10.3.5+</td><td>Form of Restricted Stock Unit Award Agreement granted to our directors under the Fourth Amended and Restated 2004 Stock Incentive Plan (incorporated by reference to Exhibit 10.1 of the Quarterly Report on Form 10-Q for the period ended June 30, 2018).</td></tr><tr><td>10.3.6+</td><td>Form of Restricted Stock Unit Award Agreement granted to our directors under the Fifth Amended and Restated 2004 Stock Incentive Plan (incorporated by reference to Exhibit 10.2 of the Quarterly Report on Form 10-Q for the period ended June 30, 2019).</td></tr><tr><td>10.4.1+</td><td>Amended and Restated Capital One Financial Corporation Executive Severance Plan (incorporated by reference to Exhibit 10.4 of the 2011 Form 10-K).</td></tr><tr><td>10.4.2+</td><td>Amended and Restated Capital One Financial Corporation Executive Severance Plan (incorporated by reference to Exhibit 10.1 of the Quarterly Report on Form 10-Q for the period ended September 30, 2015).</td></tr><tr><td>10.5+</td><td>Capital One Financial Corporation Non-Employee Directors Deferred Compensation Plan (incorporated by reference to Exhibit 10.5 of the 2011 Form 10-K).</td></tr><tr><td>10.6.1+</td><td>Amended and Restated Capital One Financial Corporation Voluntary Non-Qualified Deferred Compensation Plan (incorporated by reference to Exhibit 10.6 of the 2011 Form 10-K).</td></tr><tr><td>10.6.2+</td><td>First Amendment to the Amended and Restated Capital One Financial Corporation Voluntary Non-Qualified Deferred Compensation Plan (incorporated by reference to Exhibit 10.6.2 of the 2012 Form 10-K).</td></tr><tr><td>10.7.1+</td><td>Form of Change of Control Employment Agreement between Capital One Financial Corporation and each of its named executive officers, other than the Chief Executive Officer (incorporated by reference to Exhibit 10.8.2 of the 2011 Form 10-K).</td></tr><tr><td>10.7.2+</td><td>Form of 2011 Change of Control Employment Agreement between Capital One Financial Corporation and certain executive officers (incorporated by reference to Exhibit 10.8.3 of the 2012 Form 10-K).</td></tr><tr><td>10.7.3+</td><td>Change of Control Employment Agreement between Capital One Financial Corporation and Richard D. Fairbank (incorporated by reference to Exhibit 10.7.3 of the 2013 Form 10-K).</td></tr><tr><td>10.8.1+</td><td>Form of Non-Competition Agreement between Capital One Financial Corporation and certain named executive officers (incorporated by reference to Exhibit 10.9 of the 2012 Form 10-K).</td></tr><tr><td>10.8.2+</td><td>Non-Competition Agreement between Capital One Financial Corporation and R. Scott Blackley, as amended on July 1, 2017 (incorporated by reference to Exhibit 10.1.1 of the Quarterly Report on Form 10-Q for the period ended March 31, 2017).</td></tr><tr><td>10.8.3+</td><td>Non-Competition Agreement between Capital One Financial Corporation and Michael J. Wassmer (incorporated by reference to Exhibit 10.1.3 of the Quarterly Report on Form 10-Q for the period ended March 31, 2017).</td></tr><tr><td>21*</td><td>Subsidiaries of the Company.</td></tr><tr><td>23*</td><td>Consent of Ernst &amp; Young LLP.</td></tr><tr><td>31.1*</td><td>Certification of Richard D. Fairbank.</td></tr><tr><td>31.2*</td><td>Certification of R. Scott Blackley.</td></tr><tr><td>32.1**</td><td>Certification of Richard D. Fairbank.</td></tr><tr><td>32.2**</td><td>Certification of R. Scott Blackley.</td></tr><tr><td>101.INS</td><td>XBRL Instance Document - the instance document does not appear in the Interactive Data File because its XBRL tags are embedded within the Inline XBRL document.</td></tr><tr><td>101.SCH*</td><td>Inline XBRL Taxonomy Extension Schema Document.</td></tr></table>



<table><tr><td>Exhibit No.</td><td>Description</td></tr><tr><td>101.CAL*</td><td>Inline XBRL Taxonomy Extension Calculation Linkbase Document.</td></tr><tr><td>101.DEF*</td><td>Inline XBRL Taxonomy Extension Definition Linkbase Document.</td></tr><tr><td>101.LAB*</td><td>Inline XBRL Taxonomy Extension Label Linkbase Document.</td></tr><tr><td>101.PRE*</td><td>Inline XBRL Taxonomy Extension Presentation Linkbase Document.</td></tr><tr><td>104*</td><td>The cover page of Capital One Financial Corporation’s Annual Report on Form 10-K for the year ended December 31, 2019, formatted in Inline XBRL (included within the Exhibit 101 attachments).</td></tr></table>

+ Represents a management contract or compensatory plan or arrangement.

 \( ^{*} \)  Indicates a document being filed with this Form 10-K.

** Indicates a document being furnished with this Form 10-K. Information in this Form 10-K furnished herewith shall not be deemed to be “filed” for the purposes of Section 18 of the Securities Exchange Act of 1934 or otherwise subject to the liabilities of that Section. Such exhibit shall not be deemed incorporated by reference into any filing under the Securities Act of 1933 or the Securities Exchange Act of 1934.



## SIGNATURES

Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.

## CAPITAL ONE FINANCIAL CORPORATION

Date: February 20, 2020

By: /s/ RICHARD D. FAIRBANK
Richard D. Fairbank
Chair, Chief Executive Officer and President

Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the registrant and in the capacities and on the date indicated.

<table><tr><td>Signature</td><td>Title</td><td>Date</td></tr><tr><td>/s/ RICHARD D. FAIRBANK</td><td>Chair, Chief Executive Officer and President</td><td>February 20, 2020</td></tr><tr><td>Richard D. Fairbank</td><td>(Principal Executive Officer)</td><td></td></tr><tr><td>/s/ R. SCOTT BLACKLEY</td><td>Chief Financial Officer</td><td>February 20, 2020</td></tr><tr><td>R. Scott Blackley</td><td>(Principal Financial Officer)</td><td></td></tr><tr><td>/s/ TIMOTHY P. GOLDEN</td><td>Controller</td><td>February 20, 2020</td></tr><tr><td>Timothy P. Golden</td><td>(Principal Accounting Officer)</td><td></td></tr><tr><td>/s/ APARNA CHENNAPRAGADA</td><td>Director</td><td>February 20, 2020</td></tr><tr><td>Aparna Chennapragada</td><td></td><td></td></tr><tr><td>/s/ ANN FRITZ HACKETT</td><td>Director</td><td>February 20, 2020</td></tr><tr><td>Ann Fritz Hackett</td><td></td><td></td></tr><tr><td>/s/ PETER THOMAS KILLALEA</td><td>Director</td><td>February 20, 2020</td></tr><tr><td>Peter Thomas Killalea</td><td></td><td></td></tr><tr><td>/s/ C.P.A.J. (ELI) LEENAARS</td><td>Director</td><td>February 20, 2020</td></tr><tr><td>C.P.A.J. (Eli) Leenaars</td><td></td><td></td></tr><tr><td>/s/ PIERRE E. LEROY</td><td>Director</td><td>February 20, 2020</td></tr><tr><td>Pierre E. Leroy</td><td></td><td></td></tr><tr><td>/s/ FRANÇOIS LOCOH-DONOU</td><td>Director</td><td>February 20, 2020</td></tr><tr><td>François Locoh-Donou</td><td></td><td></td></tr><tr><td>/s/ PETER E. RASKIND</td><td>Director</td><td>February 20, 2020</td></tr><tr><td>Peter E. Raskind</td><td></td><td></td></tr><tr><td>/s/ MAYO A. SHATTUCK III</td><td>Director</td><td>February 20, 2020</td></tr><tr><td>Mayo A. Shattuck III</td><td></td><td></td></tr></table>



/s/ BRADFORD H. WARNER

Director

Bradford H. Warner

/s/ CATHERINE G. WEST

Director

Catherine G. West

February 20, 2020

February 20, 2020



## Corporate Information

Corporate Office
1600 Capital One Drive, McLean, VA 22102
Tel: (703) 720-1000
www.capitalone.com

Annual Meeting
Thursday, April 30, 2020
10:00 a.m. Eastern Time
Capital One Campus
1680 Capital One Drive, McLean, VA 22102

Principal Investor Contacts
Jeff Norris
Senior Vice President, Finance
or
Danielle Dietz
Managing Vice President, Investor Relations
Capital One Financial Corporation
1600 Capital One Drive, McLean, VA 22102
Tel: (703) 720-2455

Common Stock
Listed on New York Stock Exchange \( ^{®} \) 
Stock Symbol COF
Member of S&P 500 \( ^{®} \) 

Corporate Registrar/Transfer Agent
Computershare
P.O. Box 505000, Louisville, KY 40233
Tel: (888) 985-2057
Outside the U.S., Canada, & Puerto Rico
Tel: (781) 575-2725
Hearing impaired: (800) 952-9245
Email: shareholder@computershare.com
Internet: www.computershare.com

By Overnight Courier to:
Computershare
462 South 4th Street, Suite 1600, Louisville, KY 40202

Independent Registered Public Accounting Firm
Ernst & Young LLP

Copies of Form 10-K filed with the Securities and Exchange Commission are available without charge at www.capitalone.com. The most recent certifications by our Chief Executive Officer and Chief Financial Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002 are filed as exhibits to the Form 10-K. We have also filed with the New York Stock Exchange the most recent Annual CEO Certification as required by Section 303A.12(a) of the New York Stock Exchange Listed Company Manual.

## ABOUT CAPITAL ONE

Capital One Financial Corporation (www.capitalone.com) is a financial holding company whose subsidiaries, which include Capital One, N.A., and Capital One Bank (USA), N.A., had $262.7 billion in deposits and $390.4 billion in total assets as of December 31, 2019. Headquartered in McLean, Virginia, Capital One offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients through a variety of channels. Capital One, N.A. has branches located primarily in New York, Louisiana, Texas, Maryland, Virginia, New Jersey and the District of Columbia. A Fortune 500 company, Capital One trades on the New York Stock Exchange under the symbol "COF" and is included in the S&P 100 index.

Capital One cautions readers that any forward-looking statement is not a guarantee of future performance and that actual results could differ materially from those described in the forward-looking statements as a result of various factors including, among other things: general economic and business conditions in the U.S., the U.K., Canada or Capital One's local markets, including conditions affecting employment levels, interest rates, tariffs, collateral values, consumer income, credit worthiness and confidence, spending and savings that may affect consumer bankruptcies, defaults, charge-offs and deposit activity; an increase or decrease in credit losses, including increases due to a worsening of general economic conditions in the credit environment, and the impact of inaccurate estimates or inadequate reserves; compliance with financial, legal, regulatory, tax or accounting changes or actions, including the impacts of the Tax Act, the Dodd-Frank Act, and other regulations governing bank capital and liquidity standards; Capital One's ability to manage effectively its capital and liquidity; developments, changes or actions relating to any litigation, governmental investigation or regulatory enforcement action or matter involving Capital One, including those relating to U.K. PPI; the inability to sustain revenue and earnings growth; increases or decreases in interest rates and uncertainty with respect to the interest rate environment; uncertainty regarding, and transition away from, the London Interbank Offering Rate; Capital One's ability to access the capital markets at attractive rates and terms to capitalize and fund its operations and future growth; increases or decreases in Capital One's aggregate loan balances or the number of customers and the growth rate and composition thereof, including increases or decreases resulting from factors such as shifting product mix, amount of actual marketing expenses Capital One incurs and attrition of loan balances; the amount and rate of deposit growth; changes in deposit costs; Capital One's ability to execute on its strategic and operational plans; restructuring activities or other charges; Capital One's response to competitive pressures; changes in retail distribution strategies and channels, including the emergence of new technologies and product delivery systems; Capital One's success in integrating acquired businesses and loan portfolios, and Capital One's ability to realize anticipated benefits from announced transactions and strategic partnerships; the success of Capital One's marketing efforts in attracting and retaining customers; changes in the reputation of, or expectations regarding, the financial services industry or Capital One with respect to practices, products or financial condition; any significant disruption in Capital One's operations or in the technology platforms on which Capital One relies, including cybersecurity, business continuity and related operational risks, as well as other security failures or breaches of Capital One's systems or those of Capital One's customers, partners, service providers or other third parties; the potential impact to Capital One's business, operations and reputation from, and expenses and uncertainties associated with, the Cybersecurity Incident Capital One announced on July 29, 2019 and associated legal proceedings and other inquiries or investigations, as discussed in Capital One's Annual Report on Form 10-K for the year ended December 31, 2019 in "Part I—Item 1. Business—Overview—Cybersecurity Incident" and "Note 18—Commitments, Contingencies, Guarantees and Others"; Capital One's ability to maintain a compliance and technology infrastructure suitable for the nature of Capital One's business; Capital One's ability to develop and adapt to rapid changes in digital technology to address the needs of Capital One's customers and comply with applicable regulatory standards, including compliance with data protection and privacy standards; the effectiveness of Capital One's risk management strategies; Capital One's ability to control costs, including the amount of, and rate of growth in, its expenses as its business develops or changes or as it expands into new market areas; the extensive use, reliability and accuracy of the models and data Capital One relies on; Capital One's ability to recruit and retain talented and experienced personnel; the impact from, and Capital One's ability to respond to, natural disasters and other catastrophic events; changes in the labor and employment markets; fraud or misconduct by Capital One's customers, employees, business partners or third parties; merchants' increasing focus on the fees charged by credit card networks; and other risk factors identified from time to time in reports that Capital One files with the SEC, including, but not limited to, the Annual Report on Form 10-K for the year ended December 31, 2019.

All Capital One trademarks are owned by Capital One Financial Corporation. All third party trademarks in this report are the property of their respective owners. © 2020 Capital One Services, LLC.



## CapitalOne \( ^{®} \) 



1600 Capital One Drive
McLean, VA 22102
(703) 720-1000