The PNC Financial Services Group, Inc. (PNC, NYSE)
Industry: Banks - Regional
Annual report, fiscal year 2013



Meeting Main Street
Growing America

PNC Financial Services Group
2013 Annual Report



## The PNC Financial Services Group, Inc.
Financial Highlights

Year ended December 31
Dollars in millions, except per share data

<table><tr><td>Financial Results</td><td>2013</td><td>2012</td><td>2011</td></tr><tr><td>Net interest income</td><td>$ 9,147</td><td>$ 9,640</td><td>$ 8,700</td></tr><tr><td>Noninterest income</td><td>6,865</td><td>5,872</td><td>5,626</td></tr><tr><td>Total revenue</td><td>16,012</td><td>15,512</td><td>14,326</td></tr><tr><td>Noninterest expense</td><td>9,801</td><td>10,582</td><td>9,105</td></tr><tr><td>Pretax, pre-provision earnings (non-GAAP)</td><td>6,211</td><td>4,930</td><td>5,221</td></tr><tr><td>Provision for credit losses</td><td>643</td><td>987</td><td>1,152</td></tr><tr><td>Net income</td><td>$ 4,227</td><td>$ 3,001</td><td>$ 3,071</td></tr><tr><td>Diluted earnings per common share</td><td>$ 7.39</td><td>$ 5.30</td><td>$ 5.64</td></tr><tr><td>Cash dividends declared per common share</td><td>$ 1.72</td><td>$ 1.55</td><td>$ 1.15</td></tr><tr><td>Balance Sheet At year end</td><td>2013</td><td>2012</td><td>2011</td></tr><tr><td>Assets</td><td>$ 320,296</td><td>$ 305,107</td><td>$ 271,205</td></tr><tr><td>Loans</td><td>195,613</td><td>185,856</td><td>159,014</td></tr><tr><td>Deposits</td><td>220,931</td><td>213,142</td><td>187,966</td></tr><tr><td>Shareholders&#x27; equity</td><td>42,408</td><td>39,003</td><td>34,053</td></tr><tr><td>Book value per common share</td><td>$ 72.21</td><td>$ 67.05</td><td>$ 61.52</td></tr><tr><td>Tangible book value per common share (non-GAAP)</td><td>$ 54.68</td><td>$ 49.18</td><td>$ 45.20</td></tr><tr><td>Selected Ratios</td><td>2013</td><td>2012</td><td>2011</td></tr><tr><td>Return on average common shareholders&#x27; equity</td><td>10.88%</td><td>8.31%</td><td>9.56%</td></tr><tr><td>Return on average assets</td><td>1.38%</td><td>1.02%</td><td>1.16%</td></tr><tr><td>Net interest margin</td><td>3.57%</td><td>3.94%</td><td>3.92%</td></tr><tr><td>Noninterest income to total revenue</td><td>43%</td><td>38%</td><td>39%</td></tr><tr><td>Basel I Tier 1 common capital ratio</td><td>10.5%</td><td>9.6%</td><td>10.3%</td></tr><tr><td>Basel I Tier 1 risk-based capital ratio</td><td>12.4%</td><td>11.6%</td><td>12.6%</td></tr><tr><td>Pro forma Basel III Tier 1 common capital ratio</td><td>9.4%</td><td>7.5%</td><td></td></tr></table>

PNC believes that pretax, pre-provision earnings serves as a useful tool to help evaluate the ability to provide for credit costs through operations. PNC believes that tangible book value per common share serves as a useful tool to help evaluate the strength and discipline of a company's capital management strategies and as an additional, conservative measure of total company value. See the Statistical Information (Unaudited) section included in Item 8 of the accompanying 2013 Form 10-K for additional information.

PNC’s pro forma Basel III Tier 1 common capital ratio was estimated without benefit of phase-ins and based on estimated Basel III risk-weighted assets, using the lower of the ratio calculated under the standardized and advanced approaches. See the Funding and Capital Resources section included in Item 7 of the accompanying 2013 Form 10-K for additional information.

These Financial Highlights should be read in conjunction with disclosures in the accompanying 2013 Form 10-K including the audited financial statements. Certain prior period amounts included in the Financial Highlights have been reclassified to conform with the current period presentation.



# “PNC is a Main Street bank, not a Wall Street bank ... We are big enough that no matter where you are or what you need to do, we will be there to help you do it.” - Bill Demchak



## Dear Shareholders,

PNC had a very good year in 2013. We reported record net income of $4.2 billion, or $7.39 per diluted common share, up from $3.0 billion,

or $5.30 per diluted common share, in 2012. Our return on average assets was 1.38 percent. We grew commercial and consumer loans combined by $9.8 billion and deposits by $7.8 billion. And our diversified business mix contributed to growth in noninterest income of 17 percent.
These results provide an important measure of validation of the strategy that we have been executing in recent years to capitalize on the opportunities created by our recent growth. And our stock price performance reflects that work as well. Our stock climbed from $58.31 on December 31, 2012, to $77.58 on December 31, 2013, an increase of 33 percent.
Increase in stock price performance

Our earnings and capital strength supported our decision in April 2013 to increase the common stock dividend beginning in the second quarter of 2013 for the third time in as many years. Our dividend yield as of December 31, 2013, was 2.3 percent, and we believe we are well positioned to return additional capital to shareholders going forward, subject to the regulatory Comprehensive Capital Analysis and Review (CCAR) process.

While it was a good year, we are still operating in a challenging and dynamic environment. Banks must adapt to new realities, and PNC is up to the challenge.



PNC has grown dramatically over the last six years. We have more than doubled in size – growing assets to $320 billion – and expanded to new markets in the Midwest and Southeast. But that has not changed who we are, what we believe in or the model that has enabled us to truly be a part of the communities in which we do business.



PNC is a Main Street bank, not a Wall Street bank. We work to ensure small businesses can meet their payroll, veterinarians can finance new X-ray machines and manufacturers can get goods to market. We help people buy cars to get themselves to work and their kids to soccer practice. We help mothers and fathers save to send their children to college, and then we help those young adults learn to manage their finances. We are big enough that no matter where you are or what you need to do, we will be there to help you do it. We help make America – the real America – go.

That was true before the financial crisis, it was true through the crisis, and it will be true for generations to come. Ours is a model that has served our shareholders, customers, communities and employees well.

## Progress on our priorities

Our strategic priorities are aligned to expand market share, deepen relationships, increase fee income and improve operating results, leading to sustainable growth and long-term value for our shareholders. In 2013 we made important progress against each priority.

## Driving growth in new and underpenetrated markets

In 2013, as the competitive landscape changed, the fight to win new clients became more intense and, at times, irrational. In response, our focus shifted from adding new clients at the pace we had in previous years to targeting specific products and markets for growth and cultivating the relationships we already enjoy with our existing clients in order to gain greater share of wallet.

By design, we did not add new clients indiscriminately in 2013. Still, Corporate and Institutional Banking and our Asset Management Group (AMG) saw sales and cross-sales continue to grow. In the Midwest, markets we entered in just the last five years saw performance levels climb nearer to what we experience in our traditional markets across the Northeast. And our results in the Southeast, where we only fully established our presence a year ago, continue to outpace our expectations as we work aggressively to raise awareness of our brand, capture market share and build franchise value.

In this environment and at this point in the economic cycle, the keys to creating sustainable growth – especially in our recently acquired and underpenetrated markets – are disciplined adherence to our risk management strategy and deepening the relationships we already enjoy with clients who may have begun with a loan or checking account but have come to trust us with more of their business in the months and years since those relationships were established.



## Capturing more investable assets

Our business is built on relationships. The more we can help our clients to define and achieve their financial goals, the more they will trust us to help meet their needs and the stronger, more profitable our relationships will be.

To that end, we have worked to make investing and retirement a part of every client conversation, and we have established related goals for all client-facing employees across the company. The results in just the first 18 months or so of this effort have been terrific as our entire team has committed to the goal.

Within AMG, new primary client acquisitions increased by 22 percent in 2013, with referral sales from other PNC lines of business up 44 percent compared to a year ago. AMG grew total revenue 7 percent year over year due to increases in the equity markets and strong sales production. Assets under administration increased 10 percent to 247 billion as of December 31, 2013. And in a sign of how our entire team has committed to this goal, retail banking brokerage managed account assets increased 35 percent to 9 billion.

Importantly, nearly 90 percent of our wealth clients rate the PNC Wealth Management team as “excellent” and say they are extremely likely to remain PNC Wealth Management clients. Our institutional client satisfaction has increased as well, with 80 percent describing themselves as “committed” or “loyal,” a testament to the strength of the relationships we work to build with our clients through time.

## Redefining the retail banking business

In light of the current operating environment and in recognition of our customers' evolving preferences, we took important steps in 2013 to redefine the retail banking experience and the value exchange between the bank and our retail customers.

Retail banking is evolving faster than at any point in the industry’s history. Customers are choosing every day to adopt new technologies to connect with their banking institutions and manage their accounts. Indicative of our customers’ rapidly evolving preference for a customizable, multi-channel experience, our implementation of innovative, popular and more cost-effective options by which to bank resulted in record-high migration of deposit transactions in 2013. In fact, just in the fourth quarter, non-branch deposit transactions by ATM and mobile increased to 30 percent of total deposit transactions – nearly double the rate in the fourth quarter of 2012.

Clearly, the retail banking industry has to adapt to meet consumers where, when and how they want to bank. And PNC is taking bold steps in the direction of our customers. To that end, we have begun reconfiguring our branch network to offer more digital touch points and deposit-ready ATMs that offer 24-hour convenience. We entered into a partnership with the Tepper School of Business at Carnegie Mellon University to create the new PNC Center for Financial Services Innovation, where we are working with researchers to better plan to serve the customers of the future. We are transitioning from traditional branches to more efficient spaces, and we are training




our employees to become more knowledgeable
sales- and solutions-oriented consultants.

When customers enter a branch today, they are looking for someone who will help them open a new account, apply for a loan, decide on an investment or take ownership to solve a problem. It is important that we are there to serve them. And it is important that we continue to invest in the innovations that will enable us to meet our customers' needs for all the times when they do not want to visit a branch, too. The world is changing, and we are testing new approaches that are helping us to determine how best to provide the experience and convenience our customers want as well as the products, services and insight that will help them achieve their financial goals.

Ultimately, we believe these efforts will serve to create stronger, more profitable and mutually satisfying relationships with our retail customers.

## Building a stronger mortgage business

We are making important customer-focused changes in our residential mortgage banking business, too. Last year was a difficult one for the entire industry. Overall, origination volumes were down significantly as higher interest rates led to reduced refinancing activity. PNC outperformed the industry with 2013 origination volume remaining essentially even with 2012. And in keeping with our strategic focus, we grew the volume of home purchase loan transactions year over year by 31 percent, more than double the industry purchase volume growth rate.

We made significant progress in our work to build an integrated

mortgage lending business that is a contributor to the PNC brand. In 2013, PNC introduced seamless delivery, the first step in a long-term effort to re-engineer the home-buying experience, to get customers from application



to closing more efficiently and faster than our competition, and to improve the quality of service our customers receive throughout the process and beyond.

We reached settlements relating to residential mortgage repurchase obligations with Fannie Mae and Freddie Mac that will take some of the uncertainty out of this business. At the same time, we took steps on expenses in line with the decline in refinance loan origination volume, and we will continue to monitor and manage against these trends.

In the end, we know that buying a home is the most important and complex financial transaction most customers will ever undertake. It is made more complex by the volume of new regulations introduced in recent years, which have created process challenges for mortgage providers and led to frustration for many mortgage customers.

Our efforts in the mortgage business are intended to create a less-cumbersome process for customers that offers transparency and efficiency and adheres without exception to the new rules. We have made solid progress, and when we are satisfied that we have gotten it right, the mortgage business will be a catalyst that leads to strong, lasting customer relationships that offer opportunities for our other lines of business as well.

## Bolstering critical infrastructure and streamlining core processes

We entered 2013 with an imperative to manage expenses and improve our operational efficiency. It was not so much a strategic objective as the natural next step. Throughout the financial crisis, as other institutions made dramatic cuts in order to survive, PNC invested heavily to grow. Our acquisitions of National City Corporation and the retail branch network of RBC Bank (USA) opened up unprecedented opportunities for future organic growth in new markets. But the integration of those businesses, along with a number of other smaller acquisitions, came with expected costs and left in place numerous inefficiencies throughout our organization.

In 2013, having fully ramped up our new operations in the Southeast, we shifted our focus to capitalizing on the organic growth opportunities our recent acquisitions had created, and we committed to reduce expenses and improve efficiency. Through the disciplined efforts of our entire organization, last year we exceeded our $700 million continuous improvement goal, reduced expenses by 7 percent year over year, and improved our efficiency ratio from 68 percent to 61 percent.

We launched a major, multi-year effort to make targeted investments to build a better backbone for critical systems capable of supporting the company we have become for the foreseeable future and to identify opportunities for significant efficiency and expense improvements through automation and the elimination of redundancies across our operations.

We plan to fund these ongoing investments in our businesses – including the transformation of our retail branch network – through continuous improvement efforts, and we will look to further reduce expenses and improve efficiency over time.



## Managing risk and building on our strong capital position

Banks are, by the nature of what we do, in the business of managing risk. Our success is determined by how well we define our risk appetite and manage our risks to adhere to those parameters. Of course, that has become more complicated in recent years.

Risk management is not just an exercise in credit policy; it involves operational, market, credit, liquidity and model risk, among others, as well as reputational risk. And we look at risks from both a perspective of potential outcomes and across a range of potential stress scenarios through our internal stress testing and the CCAR process. PNC has a legacy of managing its risk appetite through the economic cycle, and our approach to risk management has served us and our constituencies well through the years.

Disciplined risk management goes hand-in-hand with establishing a strong capital position to help ensure our ability to capitalize on opportunities when they arise as well as to sustain and continue executing on strategic priorities when faced with changing market conditions. In 2013, PNC continued to build on its strong capital position. Our Basel I Tier 1 common capital ratio increased to 10.5 percent as of December 31, and our pro forma fully phased-in Basel III Tier 1 common capital ratio under the standardized approach was an estimated 9.4 percent at year end.

## A foundation built to win

Our potential for success as we move forward is magnified by the powerful combination of our business model, our culture and our people.

We have a model that serves us well. For years – especially as we have expanded into new markets – our Main Street, relationship-based banking model has been a competitive advantage, enabling us to bring the resources of a bank with our size and scale to bear for clients and communities through local decision making and personal relationships.

Our culture and our people set us apart. Our employees live our values each day to deliver for our constituencies as one PNC. We believe we can win by always doing what we know to be right by those we depend on and those that we serve, and we measure our success by the success of our shareholders, customers, communities and each other.

In 2013, we were pleased to receive a number of accolades recognizing PNC for the company we have become. We again ranked No. 2 on Fortune’s Most-Admired list for Super-Regional Banks, and ranked No.1 for social responsibility. For the third year in a row, PNC was named a Gallup Great Workplace Award winner. Training Magazine listed us among their top 125 companies for employee training. And we earned honors as a best place to work for LGBT equality, a top-100 best company and a top-50 company for executive women from the Human Rights Campaign, Working Mother and the National Association for Female Executives, respectively.




In October 2013, retiring Executive Chairman James Rohr (front row, second from the left) was honored alongside PNC’s annual Performance Award winners, all of whom were chosen for embodying PNC’s values and living our commitments to those we serve. The honorees were recognized for their achievements by President and Chief Executive Officer Bill Demchak (front row, second from the right) at a ceremony that was streamed live for employees across the company to view.

## Success through consistency and continuity in challenging times

The groundwork for our achievements in 2013 was laid over many years, just as our accomplishments in 2013 position us for greater success in 2014 and beyond.

I was honored to become chief executive officer in April, when Jim Rohr was named executive chairman, and our transition in leadership is noteworthy for the fact that it was not noisy. It has been virtually seamless thanks to the efforts of our employees and the support of our board, shareholders, customers and partners in the community.

This April, at our annual meeting of shareholders, Jim will retire from our board. I cannot thank him enough for his years of leadership, friendship and the wise counsel he continues to offer. Jim devoted his entire 42-year career to building this company. He is a remarkable man and has been a driving force in our success. I know you will join me in offering Jim our sincere thanks for all that he has done to make PNC an organization and an investment you can be proud of. We wish him all the best in his retirement.




## The road ahead

Our industry continues to face many challenges – new regulation, low interest rates, soft loan demand, less-than-robust economic expansion, a volatile competitive landscape and evolving customer preferences, just to name a few. While we expect to experience continued revenue pressure, our opportunities for organic growth have never been more plentiful, and our results and accomplishments in 2013 offer a glimpse of what is possible in the year – and years – ahead.

We are focused on being a Main Street bank that:

• provides the best-possible multi-channel experience for our customers, delivering innovative products, services and insight that enable achievement and engender loyalty;

• creates long-term value for our shareholders;

• fosters a diverse and inclusive environment for employees, with opportunities for career development and personal growth; and

• builds stronger, more vibrant communities where we operate.

I could not be more excited about where we are headed or more appreciative of your continued confidence in our company.



William S. Demchak

President and Chief Executive Officer



# UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, DC 20549

FORM 10-K
Annual Report Pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934

For the fiscal year ended December 31, 2013
Commission file number 001-09718

## THE PNC FINANCIAL SERVICES GROUP, INC.

(Exact name of registrant as specified in its charter)

Pennsylvania

25-1435979

(State or other jurisdiction of incorporation or organization)

(I.R.S. Employer Identification No.)

One PNC Plaza
249 Fifth Avenue
Pittsburgh, Pennsylvania 15222-2707
(Address of principal executive offices, including zip code)

Registrant’s telephone number, including area code - (412) 762-2000

Securities registered pursuant to Section 12(b) of the Act:

Title of Each Class

Name of Each Exchange on Which Registered

Common Stock, par value $5.00

New York Stock Exchange

Depositary Shares Each Representing a 1/4,000 Interest in a Share of

New York Stock Exchange

Fixed-to-Floating Rate Non-Cumulative Perpetual Preferred Stock, Series P

Depositary Shares Each Representing a 1/4,000 Interest in a Share of 5.375%

New York Stock Exchange

Non-Cumulative Perpetual Preferred Stock, Series Q

Warrants (expiring December 31, 2018) to purchase Common Stock

New York Stock Exchange

Securities registered pursuant to Section 12(g) of the Act:
$1.80 Cumulative Convertible Preferred Stock - Series B, par value $1.00

Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act. Yes X No

Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act. Yes __ No X

Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes X No __

Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files). Yes X No __

Indicate by check mark if the disclosure of delinquent filers pursuant to Item 405 of Regulation S-K is not contained herein, and will not be contained, to the best of registrant's knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 10-K.

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting company. See the definitions of “large accelerated filer”, “accelerated filer” and “smaller reporting company” in Rule 12b-2 of the Exchange Act.

Large accelerated filer X Accelerated filer __ Non-accelerated filer __ Smaller reporting company __

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Act). Yes __ No X

The aggregate market value of the registrant’s outstanding voting common stock held by nonaffiliates on June 30, 2013, determined using the per share closing price on that date on the New York Stock Exchange of $72,92, was approximately $38.6 billion. There is no non-voting common equity of the registrant outstanding.

Number of shares of registrant’s common stock outstanding at February 19, 2014: 534,064,610

## DOCUMENTS INCORPORATED BY REFERENCE

Portions of the definitive Proxy Statement of The PNC Financial Services Group, Inc. to be filed pursuant to Regulation 14A for the 2014 annual meeting of shareholders (Proxy Statement) are incorporated by reference into Part III of this Form 10-K.



## TABLE OF CONTENTS

Page

PART I

Item 1 Business. 1
Item 1A Risk Factors. 13
Item 1B Unresolved Staff Comments. 24
Item 2 Properties. 24
Item 3 Legal Proceedings. 24
Item 4 Mine Safety Disclosures. 24
Executive Officers of the Registrant 24
Directors of the Registrant 26

PART II

Item 5 Market for Registrant's Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities. 26
Common Stock Performance Graph 27
Item 6 Selected Financial Data. 28
Item 7 Management's Discussion and Analysis of Financial Condition and Results of Operations (MD&A). 30
Executive Summary 30
Consolidated Income Statement Review 35
Consolidated Balance Sheet Review 38
Off-Balance Sheet Arrangements And Variable Interest Entities 48
Fair Value Measurements 49
European Exposure 49
Business Segments Review 50
Critical Accounting Estimates And Judgments 61
Status Of Qualified Defined Benefit Pension Plan 66
Recourse And Repurchase Obligations 67
Risk Management 71
2012 Versus 2011 96
Glossary Of Terms 99
Cautionary Statement Regarding Forward-Looking Information 104
Item 7A Quantitative and Qualitative Disclosures About Market Risk. 105
Item 8 Financial Statements and Supplementary Data. 106
Report of Independent Registered Public Accounting Firm 106
Consolidated Income Statement 107
Consolidated Statement of Comprehensive Income 108
Consolidated Balance Sheet 109
Consolidated Statement Of Changes In Equity 110
Consolidated Statement Of Cash Flows 111
Notes To Consolidated Financial Statements 113
Note 1 Accounting Policies 113
Note 2 Acquisition and Divestiture Activity 124



## TABLE OF CONTENTS (Continued)

Item 8 Financial Statements and Supplementary Data. (continued)
Note 3 Loan Sale and Servicing Activities and Variable Interest Entities 125
Note 4 Loans and Commitments to Extend Credit 130
Note 5 Asset Quality 131
Note 6 Purchased Loans 145
Note 7 Allowances for Loan and Lease Losses and Unfunded Loan Commitments and Letters of Credit 146
Note 8 Investment Securities 149
Note 9 Fair Value 154
Note 10 Goodwill and Other Intangible Assets 172
Note 11 Premises, Equipment and Leasehold Improvements 175
Note 12 Time Deposits 176
Note 13 Borrowed Funds 176
Note 14 Capital Securities of Subsidiary Trusts and Perpetual Trust Securities 177
Note 15 Employee Benefit Plans 179
Note 16 Stock Based Compensation Plans 186
Note 17 Financial Derivatives 189
Note 18 Earnings Per Share 197
Note 19 Equity 198
Note 20 Other Comprehensive Income 200
Note 21 Income Taxes 202
Note 22 Regulatory Matters 203
Note 23 Legal Proceedings 204
Note 24 Commitments and Guarantees 212
Note 25 Parent Company 218
Note 26 Segment Reporting 219
Note 27 Subsequent Events 222
Statistical Information (Unaudited) 222
Item 9 Changes in and Disagreements With Accountants on Accounting and Financial Disclosure. 229
Item 9A Controls and Procedures. 229
Item 9B Other Information. 230
PART III
Item 10 Directors, Executive Officers and Corporate Governance. 230
Item 11 Executive Compensation. 230
Item 12 Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters. 230
Item 13 Certain Relationships and Related Transactions, and Director Independence. 233
Item 14 Principal Accounting Fees and Services. 233
PART IV
Item 15 Exhibits, Financial Statement Schedules. 233
SIGNATURES 234
EXHIBIT INDEX



## Cross-Reference Index to 2013 Form 10-K (continued)

## MD&A TABLE REFERENCE

Table Description Page
1 Summary Financial Results 32
2 Summarized Average Balance Sheet 34
3 Results Of Businesses – Summary 35
4 Net Interest Income and Net Interest Margin 35
5 Noninterest Income 36
6 Summarized Balance Sheet Data 38
7 Details Of Loans 39
8 Accretion – Purchased Impaired Loans 40
9 Purchased Impaired Loans – Accretable Yield 40
10 Valuation of Purchased Impaired Loans 41
11 Weighted Average Life of the Purchased Impaired Portfolios 41
12 Accretable Difference Sensitivity – Total Purchased Impaired Loans 42
13 Net Unfunded Credit Commitments 42
14 Investment Securities 43
15 Loans Held For Sale 44
16 Details Of Funding Sources 45
17 Shareholders’ Equity 45
18 Basel I Risk-Based Capital 46
19 Estimated Pro forma Fully Phased-In Basel III Tier 1 Common Capital Ratio 47
20 Pro forma Transitional Basel III Tier 1 Common Capital Ratio 48
21 Fair Value Measurements – Summary 49
22 Summary of European Exposure 49
23 Retail Banking Table 51
24 Corporate & Institutional Banking Table 53
25 Asset Management Group Table 56
26 Residential Mortgage Banking Table 58
27 BlackRock Table 60
28 Non-Strategic Assets Portfolio Table 60
29 Pension Expense – Sensitivity Analysis 67
30 Analysis of Quarterly Residential Mortgage Repurchase Claims by Vintage 68
31 Analysis of Quarterly Residential Mortgage Unresolved Asserted Indemnification and Repurchase Claims 68
32 Analysis of Residential Mortgage Indemnification and Repurchase Claim Settlement Activity 69
33 Analysis of Home Equity Unresolved Asserted Indemnification and Repurchase Claims 70
34 Analysis of Home Equity Indemnification and Repurchase Claim Settlement Activity 70
35 Nonperforming Assets By Type 75
36 OREO and Foreclosed Assets 76
37 Change in Nonperforming Assets 76
38 Accruing Loans Past Due 30 To 59 Days 77



## THE PNC FINANCIAL SERVICES GROUP, INC.
Cross-Reference Index to 2013 Form 10-K (continued)

## MD&A TABLE REFERENCE (Continued)

Table Description Page
39 Accruing Loans Past Due 60 To 89 Days 77
40 Accruing Loans Past Due 90 Days Or More 78
41 Home Equity Lines of Credit – Draw Period End Dates 79
42 Consumer Real Estate Related Loan Modifications 80
43 Consumer Real Estate Related Loan Modifications Re-Default by Vintage 80
44 Summary of Troubled Debt Restructurings 82
45 Loan Charge-Offs And Recoveries 82
46 Allowance for Loan and Lease Losses 84
47 Credit Ratings as of December 31, 2013 for PNC and PNC Bank, N.A. 91
48 Contractual Obligations 91
49 Other Commitments 91
50 Interest Sensitivity Analysis 92
51 Net Interest Income Sensitivity to Alternative Rate Scenarios (Fourth Quarter 2013) 92
52 Alternate Interest Rate Scenarios: One Year Forward 93
53 Enterprise-Wide Gains/Losses Versus Value-at-Risk 93
54 Customer-Related Trading Revenue 93
55 Equity Investments Summary 94
56 Financial Derivatives Summary 96



## NOTES TO CONSOLIDATED FINANCIAL STATEMENTS TABLE REFERENCE

Table | Description | Page
57 | Certain Financial Information and Cash Flows Associated with Loan Sale and Servicing Activities | 126
58 | Principal Balance, Delinquent Loans (Loans 90 Days or More Past Due), and Net Charge-offs Related to Serviced Loans | 127
59 | Consolidated VIEs – Carrying Value | 127
60 | Non-Consolidated VIEs | 128
61 | Loans Summary | 130
62 | Net Unfunded Credit Commitments | 131
63 | Analysis of Loan Portfolio | 132
64 | Nonperforming Assets | 133
65 | Commercial Lending Asset Quality Indicators | 135
66 | Home Equity and Residential Real Estate Balances | 136
67 | Home Equity and Residential Real Estate Asset Quality Indicators – Excluding Purchased Impaired Loans | 137
68 | Home Equity and Residential Real Estate Asset Quality Indicators – Purchased Impaired Loans | 138
69 | Credit Card and Other Consumer Loan Classes Asset Quality Indicators | 139
70 | Summary of Troubled Debt Restructurings | 140
71 | Financial Impact and TDRs by Concession Type | 141
72 | TDRs which have Subsequently Defaulted | 143
73 | Impaired Loans | 144
74 | Purchased Impaired Loans – Balances | 145
75 | Purchased Impaired Loans – Accretable Yield | 145
76 | Rollforward of Allowance for Loan and Lease Losses and Associated Loan Data | 147
77 | Rollforward of Allowance for Unfunded Loan Commitments and Letters of Credit | 148
78 | Investment Securities Summary | 149
79 | Gross Unrealized Loss and Fair Value of Securities Available for Sale | 151
80 | Credit Impairment Assessment Assumptions – Non-Agency Residential Mortgage-Backed and Asset-Backed Securities | 152
81 | Other-Than-Temporary Impairments | 152
82 | Rollforward of Cumulative OTTI Credit Losses Recognized in Earnings | 153
83 | Gains (Losses) on Sales of Securities Available for Sale | 153
84 | Contractual Maturity of Debt Securities | 153
85 | Weighted-Average Expected Maturity of Mortgage and Other Asset-Backed Debt Securities | 154
86 | Fair Value of Securities Pledged and Accepted as Collateral | 154
87 | Fair Value Measurements – Summary | 160
88 | Reconciliation of Level 3 Assets and Liabilities | 161
89 | Fair Value Measurements – Recurring Quantitative Information | 163
90 | Fair Value Measurements – Nonrecurring | 166
91 | Fair Value Measurements – Nonrecurring Quantitative Information | 167
92 | Fair Value Option – Changes in Fair Value | 168
93 | Fair Value Option – Fair Value and Principal Balances | 169



## NOTES TO CONSOLIDATED FINANCIAL STATEMENTS TABLE REFERENCE (Continued)

Table | Description | Page
94 | Additional Fair Value Information Related to Financial Instruments | 170
95 | Changes in Goodwill by Business Segment | 172
96 | Other Intangible Assets | 173
97 | Amortization Expense on Existing Intangible Assets | 173
98 | Summary of Changes in Customer-Related and Other Intangible Assets | 173
99 | Commercial Mortgage Servicing Rights | 173
100 | Residential Mortgage Servicing Rights | 174
101 | Commercial Mortgage Loan Servicing Rights – Key Valuation Assumptions | 175
102 | Residential Mortgage Loan Servicing Rights – Key Valuation Assumptions | 175
103 | Fees from Mortgage and Other Loan Servicing | 175
104 | Premises, Equipment and Leasehold Improvements | 175
105 | Depreciation and Amortization Expense | 175
106 | Lease Rental Expense | 175
107 | Bank Notes, Senior Debt and Subordinated Debt | 176
108 | Capital Securities of Subsidiary Trust | 177
109 | Perpetual Trust Securities Summary | 177
110 | Summary of Replacement Capital Covenants of Perpetual Trust Securities | 178
111 | Summary of Contractual Commitments of Perpetual Trust Securities | 178
112 | Reconciliation of Changes in Projected Benefit Obligation and Change in Plan Assets | 179
113 | Asset Strategy Allocations | 180
114 | Pension Plan Assets – Fair Value Hierarchy | 182
115 | Rollforward of Pension Plan Level 3 Assets | 183
116 | Estimated Cash Flows | 183
117 | Components of Net Periodic Benefit Cost | 184
118 | Net Periodic Costs – Assumptions | 184
119 | Other Pension Assumptions | 184
120 | Effect of One Percent Change in Assumed Health Care Cost | 185
121 | Estimated Amortization of Unamortized Actuarial Gains and Losses – 2014 | 185
122 | Option Pricing Assumptions | 186
123 | Stock Option Rollforward | 186
124 | Nonvested Incentive/Performance Unit Share Awards and Restricted Stock/Share Unit Awards – Rollforward | 187
125 | Nonvested Cash-Payable Restricted Share Units – Rollforward | 188
126 | Employee Stock Purchase Plan – Summary | 188
127 | Total Gross Derivatives | 189
128 | Derivatives Designated As Hedging Instruments under GAAP | 190
129 | Gains (Losses) on Derivatives and Related Hedged Items – Fair Value Hedges | 190
130 | Gains (Losses) on Derivatives and Related Cash Flows – Cash Flow Hedges | 191
131 | Gains (Losses) on Derivatives – Net Investment Hedges | 191



## NOTES TO CONSOLIDATED FINANCIAL STATEMENTS TABLE REFERENCE (Continued)

Table Description Page
132 Derivatives Not Designated As Hedging Instruments under GAAP 192
133 Gains (Losses) on Derivatives Not Designated As Hedging Instruments under GAAP 194
134 Credit Default Swaps 194
135 Credit Ratings of Credit Default Swaps 195
136 Referenced/Underlying Assets of Credit Default Swaps 195
137 Risk Participation Agreements Sold 195
138 Internal Credit Ratings of Risk Participation Agreements Sold 195
139 Derivative Assets and Liabilities Offsetting 196
140 Basic and Diluted Earnings per Common Share 197
141 Preferred Stock – Authorized, Issued and Outstanding 198
142 Terms of Outstanding Preferred Stock 198
143 Other Comprehensive Income 200
144 Accumulated Other Comprehensive Income (Loss) Components 201
145 Components of Income Taxes 202
146 Deferred Tax Assets and Liabilities 202
147 Reconciliation of Statutory and Effective Tax Rates 202
148 Net Operating Loss Carryforwards and Tax Credit Carryforwards 202
149 Changes in Liability for Unrecognized Tax Benefits 203
150 Basel I Regulatory Capital 204
151 Net Outstanding Standby Letters of Credit 212
152 Analysis of Commercial Mortgage Recourse Obligations 214
153 Analysis of Indemnification and Repurchase Liability for Asserted Claims and Unasserted Claims 215
154 Reinsurance Agreements Exposure 216
155 Reinsurance Reserves – Rollforward 216
156 Resale and Repurchase Agreements Offsetting 217
157 Parent Company – Income Statement 218
158 Parent Company – Balance Sheet 218
159 Parent Company – Interest Paid and Income Tax Refunds (Payments) 218
160 Parent Company – Statement of Cash Flows 219
161 Results Of Businesses 221



## PART I

Forward-Looking Statements: From time to time, The PNC Financial Services Group, Inc. (PNC or the Corporation) has made and may continue to make written or oral forward-looking statements regarding our outlook for earnings, revenues, expenses, capital and liquidity levels and ratios, asset levels, asset quality, financial position and other matters regarding or affecting PNC and its future business and operations or the impact of legal, regulatory or supervisory matters on our business operations or performance. This Annual Report on Form 10-K (the Report or Form 10-K) also includes forward-looking statements. With respect to all such forward-looking statements, you should review our Risk Factors discussion in Item 1A, our Risk Management, Critical Accounting Estimates And Judgments, and Cautionary Statement Regarding Forward-Looking Information sections included in Item 7, and Note 23 Legal Proceedings and Note 24 Commitments and Guarantees in the Notes To Consolidated Financial Statements included in Item 8 of this Report. See page 99 for a glossary of certain terms used in this Report.

## ITEM 1 – BUSINESS

## Business Overview

Headquartered in Pittsburgh, Pennsylvania, we are one of the largest diversified financial services companies in the United States. We have businesses engaged in retail banking, corporate and institutional banking, asset management, and residential mortgage banking, providing many of our products and services nationally, as well as other products and services in our primary geographic markets located in Pennsylvania, Ohio, New Jersey, Michigan, Illinois, Maryland, Indiana, North Carolina, Florida, Kentucky, Washington, D.C., Delaware, Alabama, Virginia, Missouri, Georgia, Wisconsin and South Carolina. We also provide certain products and services internationally. At December 31, 2013, our consolidated total assets, total deposits and total shareholders' equity were $320.3 billion, $220.9 billion and $42.4 billion, respectively.

We were incorporated under the laws of the Commonwealth of Pennsylvania in 1983 with the consolidation of Pittsburgh National Corporation and Provident National Corporation. Since 1983, we have diversified our geographical presence, business mix and product capabilities through internal growth, strategic bank and non-bank acquisitions and equity investments, and the formation of various non-banking subsidiaries.

## 2012 RBC BANK (USA) ACQUISITION

On March 2, 2012, we acquired 100% of the issued and outstanding common stock of RBC Bank (USA), the U.S. retail banking subsidiary of Royal Bank of Canada. As part of the acquisition, PNC also purchased a credit card portfolio from RBC Bank (Georgia), National Association. PNC paid $3.6 billion in cash as the consideration for the acquisition of both RBC Bank (USA) and the credit card portfolio. The transaction added approximately $18.1 billion in deposits, $14.5 billion of loans and $1.1 billion of goodwill and intangible assets to PNC’s Consolidated Balance Sheet. Our Consolidated Income Statement includes the impact of business activity associated with the RBC Bank (USA) acquisition subsequent to March 2, 2012. Note 2 Acquisition and Divestiture Activity in Item 8 of our 2012 Form 10-K includes additional details related to the RBC Bank (USA) transactions.

RBC Bank (USA), based in Raleigh, North Carolina, operated more than 400 branches in North Carolina, Florida, Alabama, Georgia, Virginia and South Carolina. The primary reasons for the acquisition of RBC Bank (USA) were to enhance shareholder value, to improve PNC’s competitive position in the financial services industry, and to further expand PNC’s existing branch network in the states where it already operated as well as expanding into new markets.

## 2012 SALE OF SMARTSTREET

Effective October 26, 2012, PNC divested certain deposits and assets of the Smartstreet business unit, which was acquired by PNC as part of the RBC Bank (USA) acquisition, to Union Bank, N.A. Smartstreet is a nationwide business focused on homeowner or community association managers and had approximately $1 billion of assets and deposits as of September 30, 2012. The gain on sale was immaterial and we reduced goodwill and core deposit intangibles by $46 million and $13 million, respectively.

## REVIEW OF BUSINESS SEGMENTS

In addition to the following information relating to our lines of business, we incorporate the information under the captions Business Segment Highlights and Business Segments Review in Item 7 of this Report here by reference. Also, we include the financial and other information by business in Note 26 Segment Reporting in the Notes To Consolidated Financial Statements in Item 8 of this Report here by reference.

Assets, revenue and earnings attributable to foreign activities were not material in the periods presented. Business segment results for periods prior to 2013 have been reclassified to reflect current methodologies and current business and management structure and to present those periods on the same basis.

Retail Banking provides deposit, lending, brokerage, investment management and cash management services to consumer and small business customers within our primary geographic markets. Our customers are serviced through our branch network, ATMs, call centers, online banking and mobile channels. The branch network is located primarily in Pennsylvania, Ohio, New Jersey, Michigan, Illinois, Maryland, Indiana, North Carolina, Florida, Kentucky, Washington, D.C., Delaware, Alabama, Virginia, Missouri, Georgia, Wisconsin and South Carolina.

Our core strategy is to acquire and retain customers who maintain their primary checking and transaction relationships with PNC. We also seek revenue growth by deepening our



share of our customers' financial assets, such as savings and liquidity deposits, loans and investable assets, including retirement assets. A strategic priority for PNC is to redefine the retail banking business in response to changing customer preferences. A key element of this strategy is to expand the use of lower-cost alternative distribution channels while continuing to optimize the traditional branch network. In addition, we have a disciplined process to continually improve the engagement of both our employees and customers, which is a strong indicator of customer growth, retention and relationship expansion.

Corporate & Institutional Banking provides lending, treasury management, and capital markets-related products and services to mid-sized and large corporations, government and not-for-profit entities. Lending products include secured and unsecured loans, letters of credit and equipment leases. Treasury management services include cash and investment management, receivables management, disbursement services, funds transfer services, information reporting and global trade services. Capital markets-related products and services include foreign exchange, derivatives, securities, loan syndications and mergers and acquisitions advisory and related services to middle-market companies. We also provide commercial loan servicing, and real estate advisory and technology solutions, for the commercial real estate finance industry. Products and services are generally provided within our primary geographic markets, with certain products and services offered nationally and internationally.

Corporate & Institutional Banking is focused on becoming a premier provider of financial services in each of the markets we serve. The value proposition to our customers is driven by providing a broad range of competitive and high quality products and services by a team fully committed to delivering the comprehensive resources of PNC to help each client succeed. Our primary goals are to achieve market share growth and enhanced returns by means of expansion and retention of customer relationships and prudent risk and expense management.

Asset Management Group includes personal wealth management for high net worth and ultra high net worth clients and institutional asset management. Wealth management products and services include investment and retirement planning, customized investment management, private banking, tailored credit solutions, and trust management and administration for individuals and their families. Institutional asset management provides investment management, custody administration and retirement administration services. Institutional clients include corporations, unions, municipalities, non-profits, foundations and endowments, primarily located in our geographic footprint.

Asset Management Group is focused on being one of the premier bank-held individual and institutional asset managers in each of the markets it serves. The business seeks to deliver high quality banking advice and trust and investment management services to our high net worth, ultra high net worth and institutional client sectors through a broad array of products and services. Asset Management Group’s primary goals are to service our clients, grow the business and deliver solid financial performance with prudent risk and expense management.

Residential Mortgage Banking directly originates first lien residential mortgage loans, on a nationwide basis with a significant presence within the retail banking footprint, and originates loans through majority owned affiliates. Mortgage loans represent loans collateralized by one-to-four-family residential real estate. These loans are typically underwritten to government agency and/or third-party standards, and sold, servicing retained, to secondary mortgage conduits of Federal National Mortgage Association (FNMA), Federal Home Loan Mortgage Corporation (FHLMC), Federal Home Loan Banks and third-party investors, or are securitized and issued under the Government National Mortgage Association (GNMA) program, as described in more detail in Note 3 Loan Sale and Servicing Activities and Variable Interest Entities in Item 8 of this Report and included here by reference. The mortgage servicing operation performs all functions related to servicing mortgage loans, primarily those in first lien position, for various investors and for loans owned by PNC. Certain loan applications are brokered by majority owned affiliates to others.

Residential Mortgage Banking is focused on adding value to the PNC franchise by building stronger customer relationships, providing quality investment loans and delivering acceptable returns consistent with our desired risk appetite. A strategic priority for PNC is to build a stronger residential mortgage business offering seamless delivery to customers while improving efficiencies. Our national distribution capability provides volume that drives economies of scale, risk dispersion and cost-effective extension of the retail banking footprint for cross-selling opportunities.

BlackRock is a leader in investment management, risk management and advisory services for institutional and retail clients worldwide. BlackRock provides diversified investment management services to institutional clients, intermediary investors and individual investors through various investment vehicles. Investment management services primarily consist of the management of equity, fixed income, multi-asset class, alternative investment and cash management products. BlackRock offers its investment products in a variety of vehicles, including open-end and closed-end mutual funds, iShares \( ^{\circledR} \)  exchange-traded funds (ETFs), collective investment trusts and separate accounts. In addition, BlackRock provides market risk management, financial markets advisory and enterprise investment system services to a broad base of clients. Financial markets advisory services include valuation services relating to illiquid securities, dispositions and workout assignments (including long-term portfolio liquidation assignments), risk management and strategic planning and execution.



We hold an equity investment in BlackRock, which is a key component of our diversified revenue strategy. BlackRock is a publicly traded company, and additional information regarding its business is available in its filings with the Securities and Exchange Commission (SEC).

Non-Strategic Assets Portfolio includes a consumer portfolio of mainly residential mortgage and brokered home equity loans and lines of credit, and a small commercial loan and lease portfolio. We obtained a significant portion of these non-strategic assets through acquisitions of other companies.

## SUBSIDIARIES

Our corporate legal structure at December 31, 2013 consisted of one domestic subsidiary bank, including its subsidiaries, and approximately 130 active non-bank subsidiaries. Our bank subsidiary is PNC Bank, National Association (PNC Bank, N.A.), headquartered in Pittsburgh, Pennsylvania. For additional information on our subsidiaries, see Exhibit 21 to this Report.

STATISTICAL DISCLOSURE BY BANK HOLDING COMPANIES
The following statistical information is included on the indicated
pages of this Report and is incorporated herein by reference:

<table><tr><td></td><td>Form 10-K page</td></tr><tr><td>Average Consolidated Balance Sheet And Net Interest Analysis</td><td>223-224</td></tr><tr><td>Analysis Of Year-To-Year Changes In Net Interest Income</td><td>225</td></tr><tr><td>Book Values Of Securities</td><td>43-44 and 149-154</td></tr><tr><td>Maturities And Weighted-Average Yield Of Securities</td><td>153-154</td></tr><tr><td>Loan Types</td><td>38-42, 130-131 and 226</td></tr><tr><td>Selected Loan Maturities And Interest Sensitivity</td><td>229</td></tr><tr><td>Nonaccrual, Past Due And Restructured Loans And Other Nonperforming Assets</td><td>73-82, 117-120, 131-144 and 227</td></tr><tr><td>Potential Problem Loans And Loans Held For Sale</td><td>44 and 74-84</td></tr><tr><td>Summary Of Loan Loss Experience</td><td>82-84, 131-148 and 228</td></tr><tr><td>Assignment Of Allowance For Loan And Lease Losses</td><td>82-84 and 228</td></tr><tr><td>Average Amount And Average Rate Paid On Deposits</td><td>223-224</td></tr><tr><td>Time Deposits Of $100,000 Or More</td><td>176 and 229</td></tr><tr><td>Selected Consolidated Financial Data</td><td>28-29</td></tr><tr><td>Short-term borrowings - not included as average balances during 2013, 2012, and 2011 were less than 30% of total shareholders&#x27; equity at the end of each period.</td><td></td></tr></table>

## EUROPEAN EXPOSURE

For information regarding our exposure to European entities at December 31, 2013 and December 31, 2012, see the European Exposure section included in Item 7 of this Report.

## SUPERVISION AND REGULATION

PNC is a bank holding company registered under the Bank Holding Company Act of 1956 as amended (BHC Act) and a financial holding company under the Gramm-Leach-Bliley Act.

We are subject to numerous governmental regulations, some of which are highlighted below. See Note 22 Regulatory Matters in the Notes To Consolidated Financial Statements in Item 8 of this Report for additional information regarding our regulatory matters. Applicable laws and regulations restrict our permissible activities and investments, impose conditions and requirements on the products and services we offer and the manner in which they are offered and sold, and require compliance with protections for loan, deposit, brokerage, fiduciary, investment management and other customers, among other things. They also restrict our ability to repurchase stock or pay dividends, or to receive dividends from our bank subsidiary, and impose capital adequacy requirements. The consequences of noncompliance can include substantial monetary and nonmonetary sanctions.

In addition, we are subject to comprehensive supervision and periodic examination by, among other regulatory bodies, the Board of Governors of the Federal Reserve System (Federal Reserve) and the Office of the Comptroller of the Currency (OCC). These examinations consider not only compliance with applicable laws, regulations and supervisory policies of the agency, but also capital levels, asset quality and risk, management ability and performance, earnings, liquidity and various other factors. The results of examination activity by any of our federal bank regulators potentially can result in the imposition of significant limitations on our activities and growth. These regulatory agencies generally have broad discretion to impose restrictions and limitations on the operations of a regulated entity and take enforcement action against a regulated entity where the relevant agency determines, among other things, that such operations fail to comply with applicable law or regulations or are conducted in an unsafe or unsound manner. This supervisory framework, including the examination reports and supervisory ratings (which are not publicly available) of the agencies, could materially impact the conduct, growth and profitability of our operations.

The Consumer Financial Protection Bureau (CFPB) is responsible for examining PNC Bank, N.A. and its affiliates (including PNC) for compliance with most federal consumer financial protection laws, including the laws relating to fair lending and prohibiting unfair, deceptive or abusive acts or practices in connection with the offer, sale or provision of consumer financial products or services, and for enforcing such laws with respect to PNC Bank, N.A. and its affiliates.



The results of the CFPB’s examinations, which are not publicly available, also can result in restrictions or limitations on the operations of a regulated entity as well as enforcement actions against a regulated entity, including the imposition of monetary penalties.

We also are subject to regulation by the SEC by virtue of our status as a public company and by the SEC and the Commodity Futures Trading Commission (CFTC) due to the nature of some of our businesses. Our banking and securities businesses with operations outside the United States, including those conducted by BlackRock, are also subject to regulation by appropriate authorities in the foreign jurisdictions in which they do business.

As a regulated financial services firm, our relationships and good standing with regulators are of fundamental importance to the operation and growth of our businesses. The Federal Reserve, OCC, CFPB, SEC, CFTC and other domestic and foreign regulators have broad enforcement powers, and certain of the regulators have the power to approve, deny, or refuse to act upon our applications or notices to conduct new activities, acquire or divest businesses, assets or deposits, or reconfigure existing operations.

We anticipate new legislative and regulatory initiatives over the next several years, focused specifically on banking and other financial services in which we are engaged. Legislative and regulatory developments to date, as well as those that come in the future, have had and are likely to continue to have an impact on the conduct of our business. The more detailed description of the significant regulations to which we are subject included in this Report is based on the current regulatory environment and is subject to potentially material change. See also the additional information included in Item 1A of this Report under the risk factors discussing the impact of financial regulatory reform initiatives, including Dodd-Frank and regulations promulgated to implement it, on the regulatory environment for PNC and the financial services industry.

Among other areas that have been receiving a high level of regulatory focus over the last several years are compliance with the Bank Secrecy Act and anti-money laundering laws, the oversight of arrangements with third-party vendors and suppliers, and the protection of confidential customer information. In addition, there is an increased focus on fair lending and other consumer protection issues.

Additional legislation, changes in rules promulgated by federal financial regulators, other federal and state regulatory authorities and self-regulatory organizations, or changes in the interpretation or enforcement of existing laws and rules, may directly affect the method of operation and profitability of our businesses. The profitability of our businesses could also be affected by rules and regulations that impact the business and financial communities in general, including changes to the laws governing taxation, antitrust regulation and electronic commerce.

There are numerous rules governing the regulation of financial services institutions and their holding companies. Accordingly, the following discussion is general in nature and does not purport to be complete or to describe all of the laws, regulations and supervisory policies that apply to us. To a substantial extent, the purpose of the regulation and supervision of financial services institutions and their holding companies is not to protect our shareholders and our non-customer creditors, but rather to protect our customers (including depositors) and the financial markets in general.

Dodd-Frank Act. The Dodd-Frank Wall Street Reform and Consumer Protection Act (Dodd-Frank), which was signed into law on July 21, 2010, comprehensively reforms the regulation of financial institutions, products and services. Dodd-Frank requires various federal regulatory agencies to implement numerous new rules and regulations. Because federal agencies are granted broad discretion in drafting these rules and regulations, and many implementing rules have not yet been issued, have only been issued in proposed form, or have only recently been finalized, many of the details and much of the impact of Dodd-Frank may not be known for months or years. Among other things, Dodd-Frank established the CFPB; provides for new capital standards that eliminate the treatment of trust preferred securities as Tier 1 regulatory capital; requires that deposit insurance assessments be calculated based on an insured depository institution’s assets rather than its insured deposits; raises the minimum Designated Reserve Ratio (the balance in the Deposit Insurance Fund divided by estimated insured deposits) to 1.35%; establishes a comprehensive regulatory regime for the derivatives activities of financial institutions; prohibits banking entities from engaging in certain types of proprietary trading, as well as having investments in, sponsoring, and maintaining certain types of relationships with hedge funds and private equity funds (through provisions commonly referred to as the “Volcker Rule”); places limitations on the interchange fees charged for debit card transactions; and establishes new minimum mortgage underwriting standards for residential mortgages.

Dodd-Frank also established the 10-member inter-agency Financial Stability Oversight Council (FSOC), which is charged with identifying systemic risks and strengthening the regulation of financial holding companies and certain non-bank companies deemed to be “systemically important.” In extraordinary cases, the FSOC, in conjunction with the Federal Reserve, could order the break-up of financial firms that are deemed to present a grave threat to the financial stability of the United States. Dodd-Frank requires the Federal Reserve to establish enhanced prudential standards for bank holding companies with total consolidated assets of $50 billion or more, such as PNC, as well as systemically



important non-bank financial companies designated by the FSOC for Federal Reserve supervision. For bank holding companies, these enhanced standards must be more stringent than the standards and requirements applicable to bank holding companies with less than $50 billion in assets, and must increase in stringency for bank holding companies that present heightened risk to the financial system. The FSOC may make recommendations to the Federal Reserve concerning the establishment and refinement of these enhanced prudential standards. In February 2014, the Federal Reserve issued final rules that establish the new enhanced prudential standards related to liquidity risk management and overall risk management. These new rules, which become effective for PNC as of January 1, 2015, among other things, require that covered bank holding companies conduct liquidity stress tests at least monthly, maintain a contingency funding plan and sufficient highly liquid assets to meet net stress cash-flow needs (as determined under the company’s liquidity stress tests) for 30 days, and establish certain oversight, governance and reporting responsibilities for the chief risk officer and risk committee of the Board of Directors of a covered company. In addition, the new rules implement the provisions of Dodd-Frank that require the Federal Reserve to impose a maximum 15-to-1 debt to equity ratio on a bank holding company if the FSOC determines that the company poses a grave threat to the financial stability of the United States and that the imposition of such a debt-to-equity requirement would mitigate such risk. The rules issued in February 2014 did not finalize the other enhanced prudential standards that the Federal Reserve proposed in December 2011 for bank holding companies with $50 billion or more in assets, including counterparty credit exposure limits and early remediation requirements, although the Federal Reserve has indicated that these matters remain under development. See the Recent Market and Industry Developments portion of Item 7 MD&A and Item 1A Risk Factors for additional information.

## BANKING REGULATION AND SUPERVISION

Regulatory Capital Requirements, Stress Testing and Capital Planning. PNC and PNC Bank, N.A. are subject to the regulatory capital requirements established by the Federal Reserve and the OCC, respectively. These requirements are currently the subject of significant changes as a result of the rules adopted by the U.S. banking agencies in July 2013 to implement the new international guidelines for determining regulatory capital established by the Basel Committee on Bank Supervision (Basel Committee) known as “Basel III,” as well as to implement certain provisions of Dodd-Frank. The rules adopted in July 2013 generally have three fundamental parts.

The first part, referred to as the Basel III capital rule, among other things, narrows the definition of regulatory capital, requires banking organizations with $15 billion or more in assets (including PNC) to phase-out trust preferred securities from Tier 1 regulatory capital, establishes a new Tier 1 common capital requirement for banking organizations, and revises the capital levels at which PNC and the PNC Bank, N.A. would be subject to prompt corrective action. These rules also require that significant common stock investments in unconsolidated financial institutions (as defined in the rule), as well as mortgage servicing rights and deferred tax assets, be deducted from Tier 1 common regulatory capital to the extent such items individually exceed 10%, or in the aggregate exceed 15%, of the organization’s adjusted Tier 1 common capital. The Basel III capital rule also significantly limits the extent to which minority interests in consolidated subsidiaries (including minority interests in the form of REIT preferred securities) may be included in regulatory capital. In addition, for banking organizations, like PNC, that are subject to the advanced approaches (described below), the rule includes other comprehensive income related to both available for sale securities and pension and other post-retirement plans as a component of Tier 1 common capital. The Basel III capital rule became effective on January 1, 2014, for PNC and PNC Bank, N.A., although many provisions are phased-in over a period of years, with the rules generally fully phased-in as of January 1, 2019.

The second part of the rules adopted in July 2013 is referred to as the advanced approaches and materially revises the framework for the risk-weighting of assets under Basel II. The Basel II framework, which was adopted by the Basel Committee in 2004, seeks to provide more risk-sensitive regulatory capital calculations and promote enhanced risk management practices among large, internationally active banking organizations. The advanced approaches modifications adopted by the U.S. banking agencies became effective on January 1, 2014, and generally apply to banking organizations that have $250 billion or more in total consolidated assets or that have $10 billion or more in on-balance sheet foreign exposure. Prior to fully implementing the advanced approaches to calculate risk-weighted assets, PNC and PNC Bank, N.A. must successfully complete a “parallel run” qualification phase. PNC and PNC Bank, N.A. entered this parallel run qualification phase on January 1, 2013. This phase must last at least four consecutive quarters, although, consistent with the experience of other U.S. banks, we currently anticipate a multi-year parallel run period.

The third major part of the rules adopted in July 2013 is referred to as the standardized approach and materially revises the framework for the risk-weighting of assets under Basel I. The standardized approach, for example, establishes a new framework for the risk-weighting of securitization and non-U.S. sovereign exposures, and increases the risk-weights on certain types of assets including high-volatility commercial real estate and past due corporate and retail exposures. The standardized approach will become effective on January 1, 2015.

The risk-based capital and leverage rules that the federal banking regulators have adopted require the capital-to-assets ratios of banking organizations, including PNC and PNC



Bank, N.A., to meet certain minimum standards. The Basel III rule generally divides capital into three components: Tier 1 common capital, additional Tier 1 capital (which, together, with Tier 1 common capital comprises Tier 1 capital) and Tier 2 capital. Tier 1 common is generally common stock, retained earnings, qualifying minority interest and, for advanced approaches banking organizations, accumulated other comprehensive income, less the deductions required to be made from Tier 1 common equity. Additional Tier 1 generally includes, among other things, perpetual preferred stock and qualifying minority interests, less the deductions required to be made from additional Tier 1. Tier 2 capital generally comprises qualifying subordinated debt. Total capital is the sum of Tier 1 and Tier 2 capital, less the deductions required from total capital. For additional information regarding the differences between Basel III and Basel I Tier 1 common capital, see the Funding and Capital Sources section of the Consolidated Balance Sheet Review section of Item 7 of this Report.

Under the capital rules, a banking organization’s risk-based capital ratios are calculated by allocating assets and specified off-balance sheet financial instruments into risk-weighted categories (with higher levels of capital being required for the categories perceived as representing greater risk), which are used to determine the amount of a banking organization’s total risk-weighted assets (RWAs). Under the Basel I framework and the standardized approach, the nominal dollar amounts of assets and credit equivalent amounts of off-balance sheet items are multiplied by one of several risk adjustment percentages that are set forth in the rules that increase as the perceived credit risk of the relevant asset increases.

The Basel I regulatory capital ratios of PNC and PNC Bank, N.A. as of December 31, 2013 exceeded the applicable minimum levels in effect for 2013. For additional information regarding the Basel I capital ratios of PNC and PNC Bank, N.A. as of December 31, 2013, as well as the levels necessary to exceed the regulatory minimums or be considered “well capitalized”, see the Funding and Capital Sources portion of the Consolidated Balance Sheet Review section of Item 7 of this Report. When fully phased-in on January 1, 2019, the Basel III capital rule will require that banking organizations maintain a minimum Tier 1 common ratio of 4.5%, a Tier 1 capital ratio of 6.0%, and a total capital ratio of 8.0%. Moreover, when fully phased-in, the rule will require banking organizations to maintain a Tier 1 common ratio of at least 7.0%, a Tier 1 capital ratio of at least 8.5%, and a total capital ratio of at least 10.5% to avoid limitations on capital distributions (including common stock dividends and share repurchases) and certain discretionary incentive compensation payments. For banking organizations that are subject to the advanced approaches, these higher capital conservation buffer levels above the regulatory minimums could be supplemented by a countercyclical capital buffer of up to an additional 2.5% during periods of excessive credit growth, although this buffer is initially set at zero in the United States.
The regulatory capital framework adopted by the federal banking regulators also requires that banking organizations maintain a minimum amount of Tier 1 capital to average consolidated assets, referred to as the leverage ratio. Under both Basel I and Basel III, banking organizations generally are required to maintain a minimum leverage ratio of Tier 1 capital to total assets of 4.0%. The Basel I rules in effect during 2013, however, also permitted a banking organization to meet its minimum leverage requirement if it had a leverage ratio of 3% and was rated Composite 1 in its most recent report of examination, subject to appropriate federal banking guidelines. As of December 31, 2013, the leverage ratios of PNC and PNC Bank, N.A. were above the required minimum level. Under the Basel III capital rule, banking organizations subject to the advanced approaches (such as PNC and PNC Bank, N.A.) also will be subject to a new minimum 3.0% supplementary leverage ratio that becomes effective on January 1, 2018, with public reporting of the ratio beginning in 2015. Unlike the existing leverage ratio, the denominator of the supplementary leverage ratio takes into account certain off-balance sheet items, including loan commitments and potential future exposure under derivative contracts. The Basel Committee in January 2014 issued revisions to the supplementary leverage requirements of the Basel III framework, although it is not clear at this time to what extent these revisions will be incorporated by the U.S. banking agencies into the U.S. capital rules. In August 2013, the U.S. banking agencies requested comment on a proposed rule that would raise the supplemental leverage ratio for U.S. bank holding companies that have $700 billion or more in total consolidated assets or $10 trillion or more in assets under custody and for the insured depository institution subsidiaries of these bank holding companies. Based on the asset and custody thresholds included in the proposed rule, PNC and PNC Bank, N.A. would not be subject to this higher proposed supplemental leverage ratio.

As a result of the staggered effective dates of the final U.S. capital rules issued in July 2013, as well as the fact that PNC remains in the parallel run qualification phase for the advanced approaches, PNC’s regulatory risk-based capital ratios in 2014 will be based on the definitions of, and deductions from, capital under the Basel III capital rule (as such definitions and deductions are phased-in for 2014) and its Basel I risk-weighted assets (but subject to certain adjustments set forth in the rules). After January 1, 2015, and until PNC has exited parallel run, PNC’s regulatory risk-based Basel III ratios will be calculated using the standardized approach for risk-weights. Once PNC exits parallel run, its regulatory Basel III risk-based capital ratios will be the lower of the ratios calculated under the standardized approach or the advanced approaches.

Failure to meet applicable capital guidelines could subject a banking organization to a variety of enforcement remedies available to the federal bank regulatory agencies, including a limitation on the ability to pay dividends, the issuance of a capital directive to increase capital and, in severe cases, the



termination of deposit insurance by the FDIC, and the appointment of a conservator or receiver. In some cases, the extent of these powers depends upon whether the institution in question is considered “well capitalized,” “adequately capitalized,” “undercapitalized,” “significantly undercapitalized” or “critically undercapitalized.” Generally, the smaller an institution’s capital base in relation to its risk-weighted or total assets, the greater the scope and severity of the agencies’ powers, ultimately permitting the agencies to appoint a receiver for the institution. Business activities may also be influenced by an institution’s capital classification. For instance, only a “well capitalized” insured depository institution may accept brokered deposits without prior regulatory approval and an “adequately capitalized” insured depository institution may accept brokered deposits only with prior regulatory approval. In addition, in order to remain a financial holding company and engage in the broader range of financial activities authorized for such a company, PNC and PNC Bank, N.A. must remain “well capitalized”. At December 31, 2013, PNC and PNC Bank, N.A. exceeded the required ratios for classification as “well capitalized.” For additional discussion of capital adequacy requirements, we refer you to the Funding and Capital Sources portion of the Consolidated Balance Sheet Review section of Item 7 of this Report and to Note 22 Regulatory Matters in the Notes To Consolidated Financial Statements in Item 8 of this Report.

In addition to these regulatory capital requirements, PNC is subject to the Federal Reserve’s capital plan rule, annual capital stress testing requirements and Comprehensive Capital Analysis and Review (CCAR) process, as well as the annual and mid-year Dodd-Frank capital stress testing (DFAST) requirements of the Federal Reserve and the OCC. As part of the CCAR process, the Federal Reserve undertakes a supervisory assessment of the capital adequacy of bank holding companies (BHCs), including PNC, that have $50 billion or more in total consolidated assets. This capital adequacy assessment is based on a review of a comprehensive capital plan submitted by each participating BHC to the Federal Reserve that describes the company’s planned capital actions during the nine quarter review period, as well as the results of stress tests conducted by both the company and the Federal Reserve under different hypothetical macro-economic scenarios, including a supervisory adverse and a severely adverse scenario provided by the Federal Reserve. In evaluating a BHC’s capital plan, the Federal Reserve considers a number of factors, including the company’s risk profile, the strength of the company’s internal capital assessment process, and whether under different hypothetical macro-economic scenarios, including the supervisory severely stressed scenario, the company would be able to maintain throughout each quarter of the nine quarter planning horizon, even if it maintained its base case planned capital actions, (i) a projected pro forma Basel I Tier 1 common capital ratio above 5 percent, and (ii) regulatory risk-based and leverage capital ratios that exceed the minimums that are, or would then be, in effect for the company, taking into account the capital rules adopted in July 2013 and any applicable phase-in periods. In addition, the Federal Reserve evaluates a company’s projected path towards compliance with the Basel III regulatory capital framework on a fully implemented basis. After completing its review, the Federal Reserve may object or not object to the firm’s proposed capital actions, such as plans to pay or increase common stock dividends, reinstate or increase common stock repurchase programs, or redeem preferred stock or other regulatory capital instruments. In connection with the 2014 CCAR, PNC filed its capital plan and stress testing results using financial data as of September 30, 2013 with the Federal Reserve on January 6, 2014. PNC expects to receive the Federal Reserve’s response (either a non-objection or objection) to the capital plan submitted as part of the 2014 CCAR in March 2014.

As part of the CCAR and DFAST process, both the Federal Reserve and PNC release certain revenue, loss and capital results from their stress testing exercises, generally in March of each year. For the 2014 exercises, the Federal Reserve has announced that it intends to publish its supervisory revenue, loss and capital projections for participating bank holding companies under the supervisory adverse and severely adverse macro-economic scenarios using the common assumptions concerning capital distributions established by the Federal Reserve in its DFAST regulations (DFAST capital action assumptions), as well as capital ratio information using the firm’s proposed base case capital actions. PNC also is required to publicly disclose its own estimates of certain capital, revenue and loss information under the same hypothetical supervisory severely adverse macroeconomic scenario and applying the DFAST capital action assumptions. Federal Reserve regulations also require that PNC and other large bank holding companies conduct a separate mid-year stress test using financial data as of March 31 \( ^{st} \)  and three company-derived macro-economic scenarios (base, adverse and severely adverse) and publish a summary of the results under the severely adverse scenario in September.

Basel III Liquidity Requirements. The Basel III framework adopted by the Basel Committee also includes new short-term liquidity standards (the “Liquidity Coverage Ratio” or “LCR”) and long-term funding standards (the “Net Stable Funding Ratio” or “NSFR”).

In October 2013, the U.S. banking agencies requested comment on proposed rules that would implement the LCR. The proposed rules are designed to ensure that covered banking organizations maintain an adequate level of cash and high quality, unencumbered liquid assets (HQLA) to meet estimated net liquidity needs in a short-term stress scenario using liquidity inflow, outflow and maturity assumptions provided in the rules (net cash outflow). An institution’s LCR is the amount of its HQLA, as defined and calculated in accordance with the haircuts and limitations in the rule, divided by its net cash outflow, with the quotient expressed as a ratio. Under the proposed rules, banking organizations, including PNC and PNC Bank, N.A., that are subject to the



advanced approaches for regulatory capital purposes would, following a phase-in period that is proposed to begin January 1, 2015, have to maintain an LCR equal to at least 1.0 based on the entity’s highest daily projected level of net cash outflows over the next 30 calendar days. Under the phase-in provisions of the proposed rules, banking organizations would have to maintain HQLA equal to 80% of their LCR requirement beginning in 2015 and 90% in 2016, with the LCR requirement becoming fully implemented in 2017. The comment period on the proposed rules closed on January 31, 2014. Although the impact on PNC will not be fully known until the rules are final, PNC has taken several actions to prepare for implementation of the LCR and we expect to be in compliance with the LCR requirements when they become effective.

The NSFR is designed to promote a stable maturity structure of assets and liabilities of banking organizations over a one-year time horizon. The Basel Committee, in January 2014, requested comment on a revised NSFR framework, with comments due by April 11, 2014. Under the revised framework, the NSFR would take effect by January 1, 2018, although the U.S. banking agencies have not yet proposed rules to implement the NSFR.

Parent Company Liquidity and Dividends. The principal source of our liquidity at the parent company level is dividends from PNC Bank, N.A. PNC Bank, N.A. is subject to various federal restrictions on its ability to pay dividends to PNC Bancorp, Inc., its direct parent, which is a wholly-owned direct subsidiary of PNC. PNC Bank, N.A. is also subject to federal laws limiting extensions of credit to its parent holding company and non-bank affiliates as discussed in Note 22 Regulatory Matters in the Notes To Consolidated Financial Statements in Item 8 of this Report. Further information on bank level liquidity and parent company liquidity and on certain contractual restrictions is also available in the Liquidity Risk Management portion of the Risk Management section and the Trust Preferred Securities and REIT Preferred Securities portion of the Off-Balance Sheet Arrangements And Variable Interest Entities section of Item 7 of this Report, and in Note 14 Capital Securities of Subsidiary Trusts and Perpetual Trust Securities in the Notes To Consolidated Financial Statements in Item 8 of this Report.

Federal Reserve rules provide that a bank holding company is expected to serve as a source of financial strength to its subsidiary banks and to commit resources to support such banks if necessary. Consistent with the “source of strength” policy for subsidiary banks, the Federal Reserve has stated that, as a matter of prudent banking, a bank holding company generally should not maintain a rate of cash dividends unless its net income available to common shareholders has been sufficient to fully fund the dividends and the prospective rate of earnings retention appears to be consistent with the corporation’s capital needs, asset quality and overall financial condition. Further, in providing guidance to the large BHCs participating in the 2014 CCAR, discussed above, the Federal Reserve stated that it expects capital plans submitted in 2014 will reflect conservative dividend payout ratios and net share repurchase programs, and that requests that imply common dividend payout ratios above 30% of projected after-tax net income available to common shareholders will receive particularly close scrutiny. The Federal Reserve also has stated that it expects BHCs that meet the minimum capital ratio requirements under the Basel III capital rule during the transition periods provided by the rule, but that do not meet the fully-phased in Basel III minimum plus capital conservation buffer ratio levels (plus any applicable capital surcharge for globally systemically important banks), to maintain prudent earnings retention policies with a view to meeting these levels in accordance with the phase-in schedule included in the Basel III capital rule.

Additional Powers Under the GLB Act. The Gramm-Leach-Bliley Act (GLB Act) permits a qualifying bank holding company to become a “financial holding company” and thereby engage in, or affiliate with financial companies engaging in, a broader range of activities than would otherwise be permitted for a bank holding company. Permitted affiliates include securities underwriters and dealers, insurance companies and companies engaged in other activities that are determined by the Federal Reserve, in consultation with the Secretary of the Treasury, to be “financial in nature or incidental thereto” or are determined by the Federal Reserve unilaterally to be “complementary” to financial activities. We became a financial holding company as of March 13, 2000. In order to be and remain a financial holding company, a bank holding company and its subsidiary depository institutions must be “well capitalized” and “well managed.” In addition, a financial holding company generally may not engage in a new financial activity, or acquire a company engaged in a new activity, if any of its insured depository institutions received a less than Satisfactory rating at its most recent evaluation under the Community Reinvestment Act (CRA). Among other activities, we currently rely on our status as a financial holding company to conduct merchant banking activities and securities underwriting and dealing activities. As subsidiaries of a financial holding company under the GLB Act, our non-bank subsidiaries are generally allowed to conduct new financial activities, and PNC is generally permitted to acquire non-bank financial companies that have less than $10 billion in assets, with after-the-fact notice to the Federal Reserve.

The Federal Reserve is the “umbrella” regulator of a financial holding company, with its operating entities, such as its subsidiary broker-dealers, investment advisers, insurance companies and banks, as well as investment companies advised by investment adviser subsidiaries of the financial holding company, also being subject to the jurisdiction of various federal and state “functional” regulators with normal regulatory responsibility for companies in their lines of business.



In addition, the GLB Act permits qualifying national banks to engage in expanded activities through the formation of a “financial subsidiary.” PNC Bank, N.A. has filed a financial subsidiary certification with the OCC and currently engages in insurance agency activities through financial subsidiaries. PNC Bank, N.A. may also generally engage through a financial subsidiary in any activity that is determined to be financial in nature or incidental to a financial activity by the Secretary of the Treasury, in consultation with the Federal Reserve. Certain activities, however, are impermissible for a financial subsidiary of a national bank, including certain insurance underwriting activities, insurance company investment activities, real estate investment or development, and merchant banking. In order to have a financial subsidiary, a national bank and each of its depository institution affiliates must be and remain “well capitalized” and “well managed.” In addition, a financial subsidiary generally may not engage in a new financial activity, or acquire a company engaged in a new financial activity, if the national bank and any of its insured depository institution affiliates received a less than Satisfactory rating at its most recent evaluation under the CRA.

Volcker Rule. In December 2013, the U.S. banking agencies, SEC and CFTC issued final rules to implement the “Volcker Rule” provisions of Dodd-Frank. The rules prohibit banks and their affiliates (collectively, banking entities) from trading as principal in securities, derivatives and certain other financial instruments, but also includes several important exclusions and exemptions from this prohibition. These exclusions and exemptions, for example, permit banking entities, subject to a variety of conditions and restrictions, to trade for market making, risk mitigating hedging, liquidity management, and securities underwriting purposes, and to trade in U.S. government and municipal securities. The rules also prohibit banking entities from investing in, sponsoring, and having certain financial relationships with private funds (such as, for example, private equity or hedge funds that would be an investment company for purposes of the Investment Company Act of 1940 but for the exemptions in sections 3(c)(1) or 3(c)(7) of that act) that are covered by the final rules (covered funds). Again there are exemptions from these restrictions which themselves are subject to a variety of conditions. Moreover, the rules prohibit banking entities from engaging in permitted trading or covered fund activities if the activity would involve or result in a material conflict of interest between the banking entity and its clients, customers, or counterparties, result in a material exposure by the banking entity to a high-risk asset or a high-risk trading strategy, or pose a threat to the safety and soundness of the banking entity or to the financial stability of the United States. Banking entities, like PNC, that have $50 billion or more in total assets are required to establish and maintain an extensive and detailed enhanced compliance program designed to ensure that the entity complies with the requirements of the final rule. The Federal Reserve issued an order in December 2013 that provides banking entities until July 21, 2015 to bring their activities and investments into conformance with the requirements of the Volcker Rule. The Federal Reserve, upon request, may extend this conformance period, either generally or with respect to particular activities or investments, for up to two additional one-year periods, and may extend the period up to an additional 5 years for investments held as of May 1, 2010 in qualifying illiquid funds. Based on the level of PNC’s trading assets and liabilities, PNC is not subject to the metrics reporting requirements of the final rules. For additional information concerning the potential impact of the Volcker Rule on PNC’s operations, please refer to Item 1A Risk Factors of this Report.

Other Federal Reserve and OCC Regulation and Supervision. The federal banking agencies possess broad powers to take corrective action as deemed appropriate for an insured depository institution and its holding company.

Laws and regulations limit the scope of our permitted activities and investments. National banks (such as PNC Bank, N.A.) and their operating subsidiaries generally may engage only in any activities that are determined by the OCC to be part of or incidental to the business of banking, although a financial subsidiary may engage in a broader range of activities as described above.

Moreover, examination ratings of “3” or lower, lower capital ratios than peer group institutions, regulatory concerns regarding management, controls, assets, operations or other factors, can all potentially result in practical limitations on the ability of a bank or bank holding company to engage in new activities, grow, acquire new businesses, repurchase its stock or pay dividends, or to continue to conduct existing activities. The OCC, moreover, has been applying certain heightened risk management and governance expectations in its supervision of PNC Bank, N.A. and other large national banks and recently proposed incorporating these expectations into the agency’s safety and soundness guidelines established under section 39 of the Federal Deposit Insurance Act (FDI Act) (12 U.S.C. 1831p-1). If the OCC determines that a national bank is not in compliance with these or other guidelines established under section 39 of the FDI Act, the OCC may require the bank to submit a corrective action plan and may initiate enforcement action against the bank if an acceptable plan is not submitted or the bank fails to comply with an approved plan.

The Federal Reserve’s prior approval is required whenever we propose to acquire all or substantially all of the assets of any bank or thrift, to acquire direct or indirect ownership or control of more than 5% of any class of voting securities of any bank or thrift, or to merge or consolidate with any other bank holding company or thrift holding company. The BHC Act enumerates the factors the Federal Reserve must consider when reviewing the merger of bank holding companies, the



acquisition of banks, or the acquisition of voting securities of a bank or bank holding company. These factors include the competitive effects of the proposal in the relevant geographic markets; the financial and managerial resources and future prospects of the companies and banks involved in the transaction; the effect of the transaction on financial stability of the United States; the organizations' compliance with anti-money laundering laws and regulations; the convenience and needs of the communities to be served; and the records of performance under the CRA of the insured depository institutions involved in the transaction. In cases involving interstate bank acquisitions, the Federal Reserve also must consider the concentration of deposits nationwide and in certain individual states. OCC prior approval is required for PNC Bank, N.A. to acquire another insured bank or thrift by merger. In deciding whether to approve such a transaction, the OCC is required to consider factors similar to those that must be considered by the Federal Reserve. Our ability to grow through acquisitions could be limited by these approval requirements.

At December 31, 2013, PNC Bank, N.A. was rated “Outstanding” with respect to CRA.

Because of PNC’s ownership interest in BlackRock, BlackRock is subject to the supervision and regulation of the Federal Reserve.

FDIC Insurance. PNC Bank, N.A. is insured by the FDIC and subject to premium assessments. Regulatory matters could increase the cost of FDIC deposit insurance premiums to an insured bank as FDIC deposit insurance premiums are “risk based.” Therefore, higher fee percentages would be charged to banks that have lower capital ratios or higher risk profiles. These risk profiles take into account, among other things, weaknesses that are found by the primary banking regulator through its examination and supervision of the bank and the bank’s holdings of assets classified as higher risk by the FDIC. A negative evaluation by the FDIC or a bank’s primary federal banking regulator could increase the costs to a bank and result in an aggregate cost of deposit funds higher than that of competing banks in a lower risk category. The methodology for the deposit insurance base calculation currently uses average assets less Tier 1 capital.

Resolution Planning. Dodd-Frank requires bank holding companies that have $50 billion or more in assets, such as PNC, to periodically submit to the Federal Reserve and the FDIC a resolution plan that includes, among other things, an analysis of how the company could be resolved in a rapid and orderly fashion if the company were to fail or experience material financial distress. The Federal Reserve and the FDIC may jointly impose restrictions on a covered bank holding company, including additional capital requirements or limitations on growth, if the agencies jointly determine that the company’s plan is not credible or would not facilitate a rapid and orderly resolution of the company under the U.S. Bankruptcy Code (or other applicable resolution framework), and additionally could require the company to divest assets or take other actions if the company did not submit an acceptable resolution plan within two years after any such restrictions were imposed. The FDIC also has adopted a rule that requires large insured depository institutions, including PNC Bank, N.A., to periodically submit a resolution plan to the FDIC that includes, among other things, an analysis of how the institution could be resolved under the FDI Act in a manner that protects depositors and limits losses or costs to creditors of the bank in accordance with the FDI Act. Depending on how the agencies conduct their review of the resolution plans submitted by PNC and PNC Bank, N.A., these requirements could affect the ways in which PNC structures and conducts its business and result in higher compliance and operating costs. PNC and PNC Bank, N.A. submitted their first resolution plans under these rules in December 2013.

CFPB Regulation and Supervision. As noted above, Dodd-Frank gives the CFPB authority to examine PNC and PNC Bank, N.A. for compliance with a broad range of federal consumer financial laws and regulations, including the laws and regulations that relate to credit card, deposit, mortgage and other consumer financial products and services we offer. In addition, Dodd-Frank gives the CFPB broad authority to take corrective action against PNC Bank, N.A. and PNC as it deems appropriate. The CFPB also has powers that it was assigned in Dodd-Frank to issue regulations and take enforcement actions to prevent and remedy acts and practices relating to consumer financial products and services that it deems to be unfair, deceptive or abusive. The agency also has authority to impose new disclosure requirements for any consumer financial product or service. These authorities are in addition to the authority the CFPB assumed on July 21, 2011 under existing consumer financial law governing the provision of consumer financial products and services. The CFPB has concentrated much of its initial rulemaking efforts on a variety of mortgage related topics required under Dodd-Frank, including ability-to-repay and qualified mortgage standards, mortgage servicing standards, loan originator compensation standards, high-cost mortgage requirements, appraisal and escrow standards and requirements for higher-priced mortgages.

In January 2014, new rules issued by the CFPB for mortgage origination and mortgage servicing became effective. The rules require lenders to conduct a reasonable and good faith determination at or before consummation of a residential mortgage loan that the borrower will have a reasonable ability to repay the loan. The regulations also define criteria for making Qualified Mortgages which entitle the lender and any assignee to either a conclusive or rebuttable presumption of compliance with the ability to repay rule. The new mortgage servicing rules include new standards for notices to consumers, loss mitigation procedures, and consumer requests for information. Both the origination and servicing rules create new private rights of action for consumers in the event of certain violations. In addition to the exercise of its rulemaking



authority, the CFPB is continuing its ongoing examination and supervisory activities with respect to a number of consumer businesses and products.

## SECURITIES AND DERIVATIVES REGULATION

Our registered broker-dealer and investment adviser subsidiaries are subject to rules and regulations promulgated by the SEC.

Several of our subsidiaries are registered with the SEC as investment advisers and may provide investment advisory services to clients, other PNC affiliates or related entities, including registered investment companies. Certain of these advisers are registered as investment advisers to private equity funds under rules adopted under Dodd-Frank.

Broker-dealer subsidiaries are subject to the requirements of the Securities Exchange Act of 1934, as amended, and the regulations promulgated thereunder. The Financial Industry Regulatory Authority (FINRA) is the primary self-regulatory organization (SRO) for our registered broker-dealer subsidiaries. Investment adviser subsidiaries are subject to the requirements of the Investment Advisers Act of 1940, as amended, and the regulations thereunder. An investment adviser to a registered investment company is also subject to the requirements of the Investment Company Act of 1940, as amended, and the regulations thereunder. Our broker-dealer and investment adviser subsidiaries also are subject to additional regulation by states or local jurisdictions.

Over the past several years, the SEC and other regulatory agencies have increased their focus on the mutual fund and broker-dealer industries. Congress and the SEC have adopted regulatory reforms and are considering additional reforms that have increased, and are likely to continue to increase, the extent of regulation of the mutual fund and broker-dealer industries and impose additional compliance obligations and costs on our subsidiaries involved with those industries. Under provisions of the federal securities laws applicable to broker-dealers, investment advisers and registered investment companies and their service providers, a determination by a court or regulatory agency that certain violations have occurred at a company or its affiliates can result in fines, restitution, a limitation on permitted activities, disqualification to continue to conduct certain activities and an inability to rely on certain favorable exemptions. Certain types of infractions and violations can also affect a public company in its timing and ability to expeditiously issue new securities into the capital markets. In addition, certain changes in the activities of a broker-dealer require approval from FINRA, and FINRA takes into account a variety of considerations in acting upon applications for such approval, including internal controls, capital levels, management experience and quality, prior enforcement and disciplinary history and supervisory concerns.
Title VII of Dodd-Frank imposes new comprehensive and significant regulations on the activities of financial institutions that are active in the U.S. over-the-counter (“OTC”) derivatives and foreign exchange markets. Title VII was enacted to (i) address systemic risk issues, (ii) bring greater transparency to the derivatives markets, (iii) provide enhanced disclosures and protection to customers, and (iv) promote market integrity. Among other things, Title VII: (i) requires the registration of both “swap dealers” and “major swap participants” with one or both of the CFTC (in the case of non security-based swaps) and the SEC (in the case of security-based swaps); (ii) requires that most standardized swaps be centrally cleared through a regulated clearing house and traded on a centralized exchange or swap execution facility; (iii) subjects swap dealers and major swap participants to capital and margin requirements in excess of historical practice; (iv) subjects swap dealers and major swap participants to comprehensive new recordkeeping and real-time public reporting requirements; (v) subjects swap dealers and major swap participants to new business conduct requirements, including the provision of daily marks to counterparties and disclosing to counterparties (pre-execution) the material risks, material incentives, and any conflicts of interest associated with their swap; and (vi) imposes special duties on swap dealers and major swap participants when transacting a swap with a “special entity” (e.g., governmental agency (federal, state or local) or political subdivision thereof, pension plan or endowment).

Based on the definition of a “swap dealer” under Title VII, PNC Bank, N.A. registered with the CFTC as a swap dealer on January 31, 2013. As a result thereof, PNC Bank, N.A. is subject to the regulations and requirements imposed on registered swap dealers, and the CFTC will have a meaningful supervisory role with respect to PNC Bank, N.A.’s derivatives and foreign exchange businesses. Because of the limited volume of our security-based swap activities, PNC Bank, N.A. has not registered with the SEC as a security-based swap dealer. The regulations and requirements applicable to swap dealers will collectively impose implementation and ongoing compliance burdens on PNC Bank, N.A. and will introduce additional legal risks (including as a result of newly applicable antifraud and anti-manipulation provisions and private rights of action).

In addition, an investment adviser to private funds or to registered investment companies may be required to register with the CFTC as a commodity pool operator. Registration could impose significant new regulatory compliance burdens. Presently, we expect our subsidiaries that serve as investment advisers to such entities to be eligible for exemptions from registration as a commodity pool operator.

BlackRock has subsidiaries in securities and related businesses subject to SEC, other governmental agencies, state, local and FINRA regulation, and a federally chartered nondepository trust company subsidiary subject to supervision



and regulation by the OCC. For additional information about the regulation of BlackRock by these agencies and otherwise, we refer you to the discussion under the “Regulation” section of Item 1 Business in BlackRock’s most recent Annual Report on Form 10-K, which may be obtained electronically at the SEC’s website at www.sec.gov.

## COMPETITION

We are subject to intense competition from various financial institutions and from non-bank entities that can offer a number of similar products and services without being subject to bank regulatory supervision and restrictions.

In making loans, PNC Bank, N.A. competes with traditional banking institutions as well as consumer finance companies, leasing companies and other non-bank lenders, and institutional investors including collateralized loan obligation (CLO) managers, hedge funds, mutual fund complexes and private equity firms. Loan pricing, structure and credit standards are extremely important in the current environment as we seek to achieve appropriate risk-adjusted returns. Traditional deposit-taking activities are also subject to pricing pressures and to customer migration as a result of intense competition for consumer deposits and investments.

PNC Bank, N.A. competes for deposits with:

• Other commercial banks,

• Savings banks,

• Savings and loan associations,

• Credit unions,

• Treasury management service companies,

• Insurance companies, and

- Issuers of commercial paper and other securities, including mutual funds.

Our various non-bank businesses engaged in investment banking and alternative investment activities compete with:

• Commercial banks,

• Investment banking firms,

• Merchant banks,

• Insurance companies,

• Private equity firms, and

• Other investment vehicles.

In providing asset management services, our businesses compete with:

• Investment management firms,

• Large banks and other financial institutions,

• Brokerage firms,

• Mutual fund complexes, and

• Insurance companies.

We include here by reference the additional information regarding competition and factors affecting our competitive position included in the Item 1A Risk Factors section of this Report.

## EMPLOYEES

Employees totaled 54,433 at December 31, 2013. This total includes 49,921 full-time and 4,512 part-time employees, of which 22,226 full-time and 4,030 part-time employees were employed by our Retail Banking business.

## SEC REPORTS AND CORPORATE GOVERNANCE INFORMATION

We are subject to the informational requirements of the Securities Exchange Act of 1934, as amended (Exchange Act), and, in accordance with the Exchange Act, we file annual, quarterly and current reports, proxy statements, and other information with the SEC. Our SEC File Number is 001-09718. You may read and copy this information at the SEC’s Public Reference Room located at 100 F Street NE, Room 1580, Washington, D.C. 20549. You can obtain information on the operation of the Public Reference Room by calling the SEC at 1-800-SEC-0330.

You can also obtain copies of this information by mail from the Public Reference Section of the SEC, 100 F Street NE, Washington, D.C. 20549, at prescribed rates.

The SEC also maintains an internet website that contains reports, including exhibits, proxy and information statements, and other information about issuers, like us, who file electronically with the SEC. The address of that site is www.sec.gov. You can also inspect reports, proxy statements and other information about us at the offices of the New York Stock Exchange, 20 Broad Street, New York, New York 10005.

We also make our Annual Report on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K, and amendments to those reports filed with or furnished to the SEC pursuant to Section 13(a) or 15(d) of the Exchange Act available free of charge on our internet website as soon as reasonably practicable after we electronically file such material with, or furnish it to, the SEC. PNC’s corporate internet address is www.pnc.com and you can find this information at www.pnc.com/secfilings. Shareholders and bondholders may also obtain copies of these filings without charge by contacting Shareholder Services at 800-982-7652 or via the online contact form at www.computershare.com/contactus for copies without exhibits, and by contacting Shareholder Relations at 800-843-2206 or via e-mail at investor.relations@pnc.com for copies of exhibits, including financial statement and schedule exhibits where applicable. The interactive data file (XBRL) exhibit is only available electronically.

Information about our Board of Directors and its committees and corporate governance at PNC is available on PNC’s corporate website at www.pnc.com/corporategovernance. Our PNC Code of Business Conduct and Ethics is available on our corporate website at www.pnc.com/corporategovernance. In addition, any future amendments to, or waivers from, a



provision of the PNC Code of Business Conduct and Ethics that applies to our directors or executive officers (including our principal executive officer, principal financial officer, and principal accounting officer or controller) will be posted at this internet address.

Shareholders who would like to request printed copies of the PNC Code of Business Conduct and Ethics or our Corporate Governance Guidelines or the charters of our Board’s Audit, Nominating and Governance, Personnel and Compensation, or Risk Committees (all of which are posted on the PNC corporate website) may do so by sending their requests to PNC’s Corporate Secretary at corporate headquarters at One PNC Plaza, 249 Fifth Avenue, Pittsburgh, Pennsylvania 15222-2707. Copies will be provided without charge to shareholders.

Our common stock is listed on the New York Stock Exchange (NYSE) under the symbol “PNC.”

## INTERNET INFORMATION

The PNC Financial Services Group, Inc.’s financial reports and information about its products and services are available on the internet at www.pnc.com. We provide information for investors on our corporate website under “About PNC – Investor Relations,” such as Investor Events, Quarterly Earnings, SEC Filings, Financial Information, Financial Press Releases, Regulatory Disclosures and Message from the CEO. Under “Investor Relations,” we will from time to time post information that we believe may be important or useful to investors. We use our Twitter account, @pcnnews, as an additional way of disseminating public information from time to time to investors. We generally post the following on our corporate website shortly before or promptly following its first use or release: financially-related press releases (including earnings releases), various SEC filings, presentation materials associated with earnings and other investor conference calls or events, and access to live and replay audio from earnings and other investor conference calls or events. In some cases, we may post the presentation materials for other investor conference calls or events several days prior to the call or event. When warranted, we will also use our website to expedite public access to time-critical information regarding PNC in advance of distribution of a press release or a filing with the SEC disclosing the same information.

Starting in 2013, PNC is required to provide additional public disclosure regarding estimated income, losses and pro forma regulatory capital ratios under a supervisory hypothetical severely adverse economic scenarios in March of each year and under a PNC-developed hypothetical severely adverse economic scenario in September of each year, as well as information concerning its capital stress testing processes, pursuant to the stress testing regulations adopted by the Federal Reserve and the OCC. PNC also is required to make certain market risk-related public disclosures under the Federal banking agencies' final market risk capital rule that became effective on January 1, 2013 and implements the enhancements to the market risk framework adopted by the Basel Committee (commonly referred to as "Basel II.5"). In addition, pursuant to regulations adopted by the Federal Reserve and the OCC, PNC will be required to make additional regulatory capital-related disclosures beginning in 2015. Under these regulations, PNC may be able to satisfy at least a portion of these requirements through postings on its website, and PNC has done so and expects to continue to do so without also providing disclosure of this information through filings with the Securities and Exchange Commission.

You can also find the SEC reports and corporate governance information described in the sections below in the Investor Relations section of our website.

Where we have included web addresses in this Report, such as our web address and the web address of the SEC, we have included those web addresses as inactive textual references only. Except as specifically incorporated by reference into this Report, information on those websites is not part hereof.

## ITEM 1A – RISK FACTORS

We are subject to a number of risks potentially impacting our business, financial condition, results of operations and cash flows. As a financial services organization, certain elements of risk are inherent in our transactions and operations and are present in the business decisions we make. Thus, we encounter risk as part of the normal course of our business, and we design risk management processes to help manage these risks.

Our success is dependent on our ability to identify, understand and manage the risks presented by our business activities so that we can appropriately balance revenue generation and profitability. These risks include, but are not limited to, credit risk, market risk, liquidity risk, operational risk, model risk, technology, compliance and legal risk, and strategic and reputation risk. We discuss our principal risk management processes and, in appropriate places, related historical performance in the Risk Management section included in Item 7 of this Report.

The following are the key risk factors that affect us. Any one or more of these risk factors could have a material adverse impact on our business, financial condition, results of operations or cash flows, in addition to presenting other possible adverse consequences, including those described below. These risk factors and other risks are also discussed further in other sections of this Report.

Difficult economic conditions or volatility in the financial markets would likely have an adverse effect on our business, financial position and results of operations.

As a financial services company, PNC’s business and overall financial performance are vulnerable to the impact of poor or



weak economic conditions, particularly in the United States but also to some extent in the global economy. The extreme recessionary conditions that began in 2007 and ended in 2009 had a negative financial impact across the financial services industry, including on PNC. Such severe economic conditions can lead to turmoil and volatility in financial markets, which can increase the adverse impact on financial institutions such as PNC. A return to recessionary economic conditions in the United States would likely adversely affect PNC, its business and financial performance, perhaps in ways more detrimental than the effects of the last recession.

The economic recovery from the last recession continued in 2013, but at a pace below trend for other recent recoveries from recessions. Job growth has not yet been sufficient to significantly reduce high unemployment in the United States. Consumer and business confidence is improving but remains in the cautious zone.

Although Congress and the President reached agreement on a budget and on the U.S. government’s debt ceiling in early 2014, significant long-term issues remain with respect to federal budgetary and spending matters, and these current resolutions only have temporary effect. For example, the new budget only covers the period through the end of September 2014. Uncertainty resulting from these issues and the recent difficulties in resolving these types of matters could contribute to slower economic growth. Another period where the Congress and the President cannot reach resolution of key federal budgetary and spending matters, leading to events such as actual or threatened government shutdowns or defaults, could adversely affect the U.S. economy. In recent years, a downgrade in the ratings for U.S. Treasury securities by a credit rating agency, an extended government shutdown, and substantial spending cuts through sequestration have resulted from government stalemate on budgetary issues.

The global recession and disruption of the financial markets led to concerns over the solvency of certain European countries, affecting these countries' capital markets access and in some cases sovereign credit ratings, as well as market perception of financial institutions that have significant direct or indirect exposure to these countries. These concerns continue even as the global economy is recovering. If measures to address sovereign debt and financial sector problems in Europe are inadequate, they may result in a delayed economic recovery, the exit of one or more member states from the Eurozone, or more severe economic and financial conditions. If realized, these risk scenarios could contribute to severe financial market stress or a global recession, likely affecting the economy and capital markets in the United States as well.

Other Risk Factors, presented below, address specific ways in which we may be adversely impacted by economic conditions. Our business and financial results are subject to risks associated with the creditworthiness of our customers and counterparties.

Credit risk is inherent in the financial services business and results from, among other things, extending credit to customers, purchasing securities, and entering into financial derivative transactions and certain guarantee contracts. Credit risk is one of our most significant risks, particularly given the high percentage of our assets represented directly or indirectly by loans, and the importance of lending to our overall business. We manage credit risk by assessing and monitoring the creditworthiness of our customers and counterparties and by diversifying our loan portfolio. Many factors impact credit risk.

A borrower’s ability to repay a loan can be adversely affected by individual factors, such as business performance, job losses or health issues. A weak or deteriorating economy and changes in the United States or global markets also could adversely impact the ability of our borrowers to repay outstanding loans. Any decrease in our borrowers’ ability to repay loans would result in higher levels of nonperforming loans, net charge-offs, provision for credit losses and valuation adjustments on loans held for sale.

Financial services institutions are interrelated as a result of trading, clearing, counterparty, and other relationships. We have exposure to many different industries and counterparties, and we routinely execute transactions with counterparties in the financial services industry, including brokers and dealers, commercial banks, investment banks, mutual and hedge funds, and other institutional clients. Many of these transactions expose us to credit risk in the event of default of our counterparty or client.

Despite maintaining a diversified loan portfolio, in the ordinary course of business, we may have concentrated credit exposure to a particular person or entity, industry, region or counterparty. Events adversely affecting specific customers, industries, regions or markets, a decrease in the credit quality of a customer base or an adverse change in the risk profile of a market, industry, or group of customers could adversely affect us.

Our credit risk may be exacerbated when collateral held by us to secure obligations to us cannot be realized upon or is liquidated at prices that are not sufficient to recover the full amount of the loan or derivative exposure due us.

In part due to improvement in economic conditions, as well as actions taken by PNC to manage its portfolio, PNC’s provision for credit losses has declined substantially every year since the end of the recent recession. If we were to once again experience higher levels of provision for credit losses, it could result in lower levels of net income.



Our business and financial performance is impacted significantly by market interest rates and movements in those rates. The monetary, tax and other policies of governmental agencies, including the Federal Reserve, have a significant impact on interest rates and overall financial market performance over which we have no control and which we may not be able to predict adequately.

As a result of the high percentage of our assets and liabilities that are in the form of interest-bearing or interest-related instruments, changes in interest rates, in the shape of the yield curve, or in spreads between different market interest rates can have a material effect on our business, our profitability and the value of our financial assets and liabilities. For example:

- Changes in interest rates or interest rate spreads can affect the difference between the interest that we earn on assets and the interest that we pay on liabilities, which impacts our overall net interest income and profitability.

- Such changes can affect the ability of borrowers to meet obligations under variable or adjustable rate loans and other debt instruments, and can, in turn, affect our loss rates on those assets.

- Such changes may decrease the demand for interest rate-based products and services, including loans and deposit accounts.

- Such changes can also affect our ability to hedge various forms of market and interest rate risk and may decrease the effectiveness of those hedges in helping to manage such risks.

- Movements in interest rates also affect mortgage prepayment speeds and could result in impairments of mortgage servicing assets or otherwise affect the profitability of such assets.

The monetary, tax and other policies of the government and its agencies, including the Federal Reserve, have a significant impact on interest rates and overall financial market performance. These governmental policies can thus affect the activities and results of operations of banking companies such as PNC. An important function of the Federal Reserve is to regulate the national supply of bank credit and certain interest rates. The actions of the Federal Reserve influence the rates of interest that we charge on loans and that we pay on borrowings and interest-bearing deposits and can also affect the value of our on-balance sheet and off-balance sheet financial instruments. Both due to the impact on rates and by controlling access to direct funding from the Federal Reserve Banks, the Federal Reserve’s policies also influence, to a significant extent, our cost of funding. We cannot predict the nature or timing of future changes in monetary, tax and other policies or the effects that they may have on our activities and financial results. The continuation of the current very low interest rate environment, which is expected to continue at least through mid-year 2015 based on statements by the Chairman of the Federal Reserve, could affect consumer and business behavior in ways that are adverse to us and could also hamper our ability to increase our net interest income.

Recently, the British Bankers’ Association (BBA) took steps to change the process for determining LIBOR. The method for determining how LIBOR is formulated and its use in the market may change, including, but not limited to, reducing the currencies and tenors for which LIBOR is calculated and requiring banks to provide LIBOR submissions based on actual transaction data. It is uncertain what changes, if any, will be required in the method for determining LIBOR and the impact such changes will have on our LIBOR-linked debt or preferred securities, or any of our loans, derivatives or other financial assets or obligations.

## Our business and financial performance are vulnerable to the impact of changes in the values of financial assets.

As a financial institution, a substantial majority of PNC’s assets and liabilities are financial in nature (items such as loans, securities, servicing rights, deposits and borrowings). Such assets and liabilities will fluctuate in value, often significantly, due to movements in the financial markets or market volatility as well as developments specific to the asset or liability in question.

Credit-based assets and liabilities will fluctuate in value due to changes in the perceived creditworthiness of the borrowers and also due to changes in market interest rates. A lessening of confidence in the creditworthiness of the United States or other governments whose securities we hold could impact the value of those holdings. Changes in loan prepayment speeds, usually based on fluctuations in market interest rates, could adversely impact the value of our mortgage servicing rights. The financial strength of counterparties, with whom we have hedged some of our exposure to certain types of assets, could affect the value of such transactions and assets. Additionally, the underlying value of an asset under lease may decrease due to supply and demand for the asset or the condition of the asset at the end of the lease. This could cause our recorded lease value to decline.

In many cases, PNC marks its assets and liabilities to market on its financial statements, either through its Net income and Retained earnings or through adjustments to Accumulated other comprehensive income on its balance sheet. We may need to record losses in value of financial assets even where our expectation of realizing the face value of the underlying instrument has not changed.

In addition, asset management revenue is primarily based on a percentage of the value of the assets being managed and thus is impacted by general changes in market valuations. Thus, although we are not directly impacted by changes in the value of such assets, decreases in the value of those assets would affect related fee income.



Our business and financial performance are dependent on our ability to attract and retain customers for our products and services, which may be negatively impacted by lack of consumer and business economic confidence as well as our actions, including our ability to anticipate and satisfy customer demands for products and services.

As a financial institution, our performance is subject to risks associated with the loss of customer confidence and demand. Economic and market developments, in the United States, Europe or elsewhere, may affect consumer and business confidence levels. If customers lose confidence due to a weak or deteriorating economy or uncertainty surrounding the future of the economy, the demand for our products and services could suffer.

We may also fail to attract or retain customers if we are unable to develop and market products and services that meet evolving customer needs or demands or if we are unable to deliver them effectively to our customers, particularly to the extent that our competitors are able to do so.

News or other publicity that impairs our reputation, or the reputation of our industry generally also could cause a loss of customers.

If we fail to attract and retain customers, demand for our loans and other financial products could decrease, we could experience adverse changes in payment patterns and consumers may not seek investments with us. We could lose interest income from a decline in credit usage and fee income from a decline in investments and other transactions. PNC’s customers could remove money from checking and savings accounts and other types of deposit accounts in favor of other banks or other types of investment products. Deposits are a low cost source of funds. Therefore, losing deposits could increase our funding costs and reduce our net interest income.

For several years, the United States has been in a very low interest rate environment. This situation has decreased the attractiveness of alternatives to bank checking and savings accounts, some of which historically have provided higher yields but may lack deposit insurance and some of the convenience associated with more traditional banking products. If interest rates were to rise significantly, customers may be less willing to maintain balances in non-interest bearing or low interest bank accounts, which could result in a loss of deposits or a relatively higher cost of funds to PNC. This could also result in a loss of fee income.

In our asset management business, investment performance is an important factor influencing the level of assets that we manage. Poor investment performance could impair revenue and growth as existing clients might withdraw funds in favor of better performing products. Additionally, the ability to attract funds from existing and new clients might diminish. Overall economic conditions may limit the amount that customers are able or willing to invest as well as the value of the assets they do invest. The failure or negative performance of products of other financial institutions could lead to a loss of confidence in similar products offered by us without regard to the performance of our products. Such a negative contagion could lead to withdrawals, redemptions and liquidity issues in such products and have a material adverse impact on our assets under management and asset management revenues and earnings.

As a regulated financial services firm, we are subject to numerous governmental regulations, and the financial services industry as a whole is subject to significant regulatory reform initiatives in the United States and elsewhere.

PNC is a bank holding company and a financial holding company and is subject to numerous governmental regulations involving both its business and organization.

Our businesses are subject to regulation by multiple banking, consumer protection and securities regulatory bodies. Applicable laws and regulations restrict our ability to repurchase stock or to receive dividends from subsidiaries that operate in the banking and securities businesses and impose capital adequacy requirements. PNC’s ability to service its obligations and pay dividends to shareholders is largely dependent on the receipt of dividends and advances from its subsidiaries, primarily PNC Bank, N.A. The Federal Reserve requires a bank holding company to act as a source of financial and managerial strength for its subsidiary banks. The Federal Reserve could require PNC to commit resources to PNC Bank, N.A. when doing so is not otherwise in the interests of PNC or its shareholders or creditors.

Applicable laws and regulations restrict permissible activities and investments and require compliance with protections for loan, deposit, brokerage, fiduciary, mutual fund and other customers, and for the protection of customer information, among other things. We are also subject to laws and regulations designed to combat money laundering, terrorist financing, and transactions with persons, companies or foreign governments designated by U.S. authorities.

Starting shortly after the beginning of the financial crisis in 2007, we have faced, and expect to continue to face for the foreseeable future, increased regulation of the financial services industry as a result of initiatives intended to promote the safety and soundness of financial institutions, financial market stability, the transparency and liquidity of financial markets, and consumer and investor protection. We also expect, in many cases, more intense scrutiny from bank and consumer protection supervisors in the examination process and more aggressive enforcement of laws and regulations on both the federal and state levels. Compliance with regulations and other supervisory initiatives will likely increase the company’s costs and reduce its revenue, and may limit the company’s ability to pursue certain desirable business



opportunities. New reforms will also introduce additional legal risk (including as a result of newly applicable antifraud and anti-manipulation provisions and private rights of action), affect regulatory oversight, holding company capital requirements, and residential mortgage products. The consequences of noncompliance with applicable laws and regulations can include substantial monetary and nonmonetary sanctions as well as damage to our reputation and businesses.

A number of reform provisions are likely to significantly impact the ways in which banks and bank holding companies, including PNC, do business. Some of the reform initiatives have led to the formation of new regulatory bodies, such as the Consumer Financial Protection Bureau (CFPB), which has authority to regulate consumer financial products and services sold by banks and non-bank companies and to supervise banks with assets of more than $10 billion and their affiliates for compliance with Federal consumer protection laws. Other agencies have significant new powers relevant to PNC, such as the authority now held by the Commodity Futures Trading Commission (CFTC) to regulate non security-based swaps, which, among other things, led PNC Bank, N.A. to register with the CFTC as a swap dealer in early 2013.

See Supervision and Regulation in Item 1 of this Report for more information concerning the regulation of PNC and recent initiatives to reform financial institution regulation, including some of the matters discussed in this Risk Factor. Note 22 Regulatory Matters in the Notes To Consolidated Financial Statements in Item 8 of this Report also discusses some of the regulation applicable to PNC.

The following describes the key risks associated with some of the initiatives recently undertaken as part of the regulatory reform initiatives affecting the financial services industry, either where pending rules have not yet been finalized or where the impact of new rules has not been substantially realized.

- In December 2013, the U.S. banking agencies, the SEC and the CFTC adopted regulations implementing the Volcker Rule provisions of Dodd-Frank. The Volcker Rule prohibits banks and their affiliates from engaging in some types of proprietary trading and restricts the ability of banks and their affiliates to sponsor, invest in or have specified other financial relationships with certain types of private funds (referred to as covered funds). We discuss the Volcker Rule in the Supervision and Regulation section included in Item 1 of this Report. PNC discontinued its designated proprietary trading operations several years ago. While we continue to assess the implications of the final regulations, we currently do not expect the proprietary trading aspects of the final regulations to have a material effect on PNC’s businesses or revenue. Nevertheless, the Volcker Rule regulations place limits and conditions on many types of permissible trading activities, including transactions conducted for purposes of hedging, liquidity management, underwriting or to facilitate customer transactions. These limits and restrictions could cause PNC to forego engaging in hedging or other transactions that it would otherwise undertake in the ordinary course of business and, thus, to some extent, may limit the ability of PNC to most effectively hedge its risks, manage its balance sheet or provide products or services to its customers.

In addition, as of December 31, 2013, PNC held interests in private equity and hedge funds that appear to be covered funds subject to the Volcker Rule regulations totaling approximately $806 million, including three sponsored funds with total invested capital of approximately $317 million. Certain of PNC’s REIT Preferred Securities also were issued by statutory trusts that, as currently structured, are considered covered funds. PNC will need to sell, restructure, or otherwise conform substantially all of these investments and cease sponsoring covered funds by July 21, 2015, although this compliance date may be extended, potentially for several years, with the approval of the Federal Reserve. Moreover, it is likely that at least some of the amounts invested in these funds will reduce over time in the ordinary course before compliance is required. A forced sale or restructuring of PNC’s investments due to the Volcker Rule would likely result in PNC receiving less value than it would otherwise have received or experiencing other adverse consequences. As of December 31, 2013, PNC also held approximately $2.4 billion of senior debt interests in collateralized loan obligation (CLO) funds that may be considered covered funds. At December 31, 2013, the unrealized loss associated with the aforementioned CLO funds was approximately $14 million. The agencies are currently reviewing the treatment of CLO funds under the final regulations.

On February 18, 2014, the Federal Reserve issued final rules that establish new enhanced prudential standards relating to liquidity risk and overall risk management for bank holding companies (like PNC) that have $50 billion or more in consolidated total assets. These rules also implement the provisions of Dodd-Frank that require the Federal Reserve to impose a maximum 15-to-1 debt to equity ratio on a bank holding company if the FSOC determines that the company poses a grave threat to the financial stability of the United States and that the imposition of such a debt-to-equity requirement would mitigate such risk. The Federal Reserve, however, continues to develop the other enhanced prudential standards that are required under Dodd-Frank for bank holding companies with $50 billion or more in consolidated total assets, including the counterparty credit exposure limits and early remediation requirements that were



the subject of proposed rules issued in December 2011. Under these proposed rules, PNC could be subject to increasingly stringent actions by the Federal Reserve if its financial condition or risk management deteriorated as reflected by the company’s current or projected post-stress capital levels, compliance with supervisory liquidity and risk management standards and, in some instances, market-based indicators, such as credit default swap spreads. In addition, the Federal Reserve has indicated that it intends to continue to develop the set of enhanced prudential standards that apply to large bank holding companies in order to further promote the resiliency of such firms and the U.S. financial system. Until the Federal Reserve’s rules and initiatives to establish these enhanced prudential standards are completed, we are unable to fully estimate their impact on PNC, although we expect these initiatives will result in increased compliance costs.

Regulatory agencies have proposed rules to implement the Dodd-Frank provisions requiring retention of credit risk by certain securitization participants through holding interests in the securitization vehicles, but the rules are not yet finalized or effective. As a result, the ultimate impact of these Dodd-Frank provisions on PNC remains unpredictable. That impact on PNC could be direct, by requiring PNC to hold interests in a securitization vehicle or other assets that represent a portion of the credit risk of the assets held by the securitization vehicle, or indirect, by impacting markets in which PNC participates and increasing the costs associated with loan origination. Since the beginning of the financial crisis, there has been and continues to be substantially less private (that is, non-government backed) securitization activity than had previously been the case. It is unclear at present whether and to what extent the private securitization markets will rebound. If the markets for private securitizations rebound and PNC decides to increase its participation in those markets, we would likely be required under the regulations to retain more risk than would otherwise have been the case, and as a result could be required to consolidate certain securitization vehicles on our balance sheet, with currently an uncertain financial impact.

On the indirect impact side, PNC originates loans of a variety of types, including residential and commercial mortgages, credit card, auto, and student, that historically have commonly been securitized, and PNC is also a significant servicer of residential and commercial mortgages held by others, including securitization vehicles. PNC anticipates that the risk retention requirements will impact the market for loans of types that historically have been securitized, potentially affecting the volumes of loans securitized, the types of loan products made available, the terms on which loans are offered, consumer and business demand for loans, and the need for third-party loan servicers. It should be noted that the risk retention rules themselves could have the effect of slowing the rebound in the securitization markets. One effect of having substantially reduced opportunities to securitize loans would likely be a reduction in the willingness of banks, including PNC, to make loans due to balance sheet management requirements. Any of these potential impacts of the Dodd-Frank risk retention rules could affect the way in which PNC conducts its business, including its product offerings.

A failure to comply, or to have adequate policies and procedures designed to comply, with regulatory requirements could expose us to damages, fines and regulatory penalties and other regulatory actions, which could be significant, and could also injure our reputation with customers and others with whom we do business.

## New capital and liquidity standards will result in banks and bank holding companies needing to maintain more and higher quality capital and greater liquidity than has historically been the case.

We are subject to the regulatory capital requirements established by the Federal Reserve and the OCC. These requirements are currently undergoing significant changes as a result of the final rules adopted by the U.S. banking agencies in July 2013 to implement the new international guidelines for determining regulatory capital established by the Basel Committee on Bank Supervision (“BCBS”) known as “Basel III,” as well as to implement certain provisions of the Dodd-Frank Act. Significant parts of these rules became effective for PNC on January 1, 2014, while other aspects will become effective on January 1, 2015 or thereafter.

In November 2013, the U.S. banking agencies also requested comment on proposed rules that would implement the liquidity coverage ratio (LCR), a new, short-term quantitative liquidity requirement included in the BCBS Basel III framework. The proposal would require PNC and PNC Bank, N.A. to maintain an amount of qualifying high-quality liquid assets sufficient to cover the entity’s projected net cash outflows over a 30-day stress period using inflow, outflow and maturity assumptions included in the rule. Under the proposal, the LCR would become effective and begin to be phased-in on January 1, 2015, with the standard being fully implemented on January 1, 2017. The comment period on the proposed rules ended on January 31, 2014, and final rules have not yet been issued. Although the impact of the LCR on PNC will not be fully known until the rules are final, PNC has taken several actions to prepare for implementation of the LCR, and we expect to be in compliance with the rules when they become effective. In February 2014, the Federal Reserve also adopted new liquidity risk management requirements for bank holding companies with $50 billion or more in consolidated total



assets (like PNC), which become effective on January 1, 2015. We discuss these new capital requirements and liquidity standards in the Supervision and Regulation section included in Item 1 of this Report.

The U.S. banking agencies also have proposed, or are considering, additional rules that would require certain U.S. banking organizations to maintain a supplemental leverage ratio in excess of the level required by the July 2013 rules, to hold additional capital to the extent the organizations engage in certain activities deemed to present special risks (such as relying on short-term wholesale funding), or to maintain a certain aggregate level of capital and long-term unsecured debt to facilitate a resolution of the institution. In January 2014, the BCBS also requested comment on another liquidity component of the international Basel III framework, the net stable funding ratio, which is designed to ensure that banking organizations maintain a stable, long-term funding profile in relation to their asset composition and off-balance sheet activities.

The need to maintain more and higher quality capital, as well as greater liquidity, going forward than historically has been required could limit PNC’s business activities, including lending, and its ability to expand, either organically or through acquisitions. It could also result in PNC taking steps to increase its capital that may be dilutive to shareholders or being limited in its ability to pay dividends or otherwise return capital to shareholders, or selling or refraining from acquiring assets, the capital requirements for which are inconsistent with the assets’ underlying risks. In addition, the new liquidity standards likely will require PNC to increase its holdings of highly liquid short-term investments, thereby reducing PNC’s ability to invest in longer-term or less liquid assets even if more desirable from a balance sheet or interest rate risk management perspective. Moreover, although these new requirements are being phased in over time, U.S. federal banking agencies have been taking into account expectations regarding the ability of banks to meet these new requirements, including under stressed conditions, in approving actions that represent uses of capital, such as dividend increases, share repurchases and acquisitions. Moreover, until the scope and terms of pending or future rulemakings relating to capital, liquidity, or liability composition are known, the extent to which such rules may apply to PNC and the potential impact of such rules on PNC will remain uncertain.

We depend on information systems, both internally and through third-parties, to conduct our business and could suffer a material adverse impact from interruptions in the effective operation of, or security breaches affecting, those systems.

As a large financial company, we handle a substantial volume of customer and other financial transactions virtually on a continuous basis. As a result, we rely heavily on information systems to conduct our business and to process, record, and monitor our transactions. In recent years, PNC has increased substantially in size, scope and complexity. We have also seen more customer usage of technological solutions for financial needs and higher expectations of customers and regulators regarding effective and safe systems operation. The need to ensure proper functioning of these systems has become more challenging, and the costs involved in that effort are greater than ever.

The risks to these systems result from a variety of factors, both internal and external. In some cases, these factors are largely outside of our control, including the potential for bad acts on the part of hackers, criminals, employees and others. In other cases, our systems could fail to operate as needed due to factors such as design or performance issues, human error, unexpected transaction volumes, or inadequate measures to protect against unauthorized access. We are also at risk for the impact of natural or other disasters, terrorism, international hostilities and the like on our systems or for the effect of outages or other failures involving power or communications systems operated by others. In addition, we face a variety of types of cyber attacks, some of which are discussed in more detail below. Cyber attacks often include efforts to disrupt our ability to provide services or to gain access to confidential company and customer information.

We rely on other companies for the provision of a broad range of products and services. Many of these products and services include information systems themselves or involve the use of such systems in connection with providing the products or services. In some cases, these other companies provide the infrastructure that supports electronic communications. These other companies are generally subject to many of the same risks we face with respect to our systems. To the extent we rely on these other companies, we could be adversely affected if they are impacted by system failures or cyber attacks.

All of these types of events, whether resulting from cyber attacks or other internal or external sources, expose customer and other confidential information to security risks. They also could disrupt our ability to use our accounting, deposit, loan and other systems and could cause errors in transactions with customers, vendors or other counterparties.

In addition, our customers often use their own devices, such as computers, smartphones and tablets, to do business with us. We have limited ability to assure the safety and security of our customers' transactions with us to the extent they are utilizing their own devices.

We are faced with ongoing efforts by others to breach data security at financial institutions or with respect to financial transactions. Some of these involve efforts to enter our systems directly by going through or around our security protections. Others involve the use of schemes such as “phishing” to gain access to identifying customer information, often from customers themselves. Most corporate and commercial transactions are now handled electronically, and our retail customers increasingly use online access and mobile devices to bank with us. The ability to conduct business with



us in this manner depends on secure transmission of confidential information, which increases the risk of data security breaches.

Starting in late 2012, there have been several well-publicized series of apparently related denial of service attacks on large financial services companies, including PNC. In a denial of service attack, individuals or organizations flood commercial websites with extraordinarily high volumes of traffic, with the goal of disrupting the ability of commercial enterprises to process transactions and possibly making their websites unavailable to customers for extended periods of time. The attacks against PNC have resulted in temporary disruptions in customers' ability to access the corporate website and to perform on-line banking transactions. To date, no customer data has been lost or compromised and these efforts have not had a material impact on PNC. We cannot, however, provide assurance that future attacks of this type might not have a greater effect on PNC.

As our customers regularly use PNC-issued credit and debit cards to pay for transactions with retailers and other businesses, there is the risk of data security breaches at those other businesses covering PNC account information. When our customers use PNC-issued cards to make purchases from those businesses, card account information is provided to the business. If the business’s systems that process or store card account information are subject to a data security breach, holders of our cards who have made purchases from that business may experience fraud on their card accounts. PNC may suffer losses associated with reimbursing our customers for such fraudulent transactions on customers’ card accounts, as well as for other costs related to data security compromise events, such as replacing cards associated with compromised card accounts. In addition, PNC provides card transaction processing services to some merchant customers under agreements we have with payment networks such as Visa and MasterCard. Under these agreements, we may be responsible for certain losses and penalties if one of our merchant customers suffers a data security breach.

In late 2013, several large retailers, including most prominently Target, disclosed that they have suffered substantial data security breaches compromising millions of card accounts. To date, PNC’s losses and costs related to these breaches have not been material, but other similar events in the future could be more significant to PNC.

Methods used by others to attack information systems change frequently (with generally increasing sophistication), often are not recognized until launched against a target, may be supported by foreign governments or other well-financed entities, and may originate from less regulated and remote areas around the world. As a result, we may be unable to address these methods in advance of attacks, including by implementing adequate preventive measures.
We have policies, procedures and systems (including business continuity programs) designed to prevent or limit the effect of possible failures, interruptions or breaches in security of information systems. We design our business continuity and other information and technology risk management programs to manage our capabilities to provide services in the case of an event resulting in material disruptions of business activities affecting our employees, facilities, technology or suppliers. We regularly seek to test the effectiveness of and enhance these policies, procedures and systems.

Our ability to mitigate the adverse consequences of such occurrences is in part dependent on the quality of our business continuity planning and our ability to anticipate the timing and nature of any such event that occurs. The adverse impact of natural and other disasters, terrorist activities, international hostilities and the like could be increased to the extent that there is a lack of preparedness on the part of national or regional governments, including emergency responders, or on the part of other organizations and businesses with which we deal, particularly those on which we depend but have no control over.

In recent years, we have incurred significant expense towards improving the reliability of our systems and their security from attack. Nonetheless, there remains the risk that an adverse event might occur. If one does occur, we might not be able to fix it timely or adequately. To the extent that the risk relates to products or services provided by others, we seek to engage in due diligence and monitoring to limit the risk, but here too we cannot eliminate it. Should an adverse event affecting another company’s systems occur, we may not have indemnification or other protection from the other company sufficient to compensate us or otherwise protect us from the consequences.

The occurrence of any failure, interruption or security breach of any of our information or communications systems, or the systems of other companies on which we rely, could result in a wide variety of adverse consequences to PNC. This risk is greater if the issue is widespread or results in financial losses to our customers. Possible adverse consequences include damage to our reputation or a loss of customer business. We also could face litigation or additional regulatory scrutiny. Litigation or regulatory actions in turn could lead to liability or other sanctions, including fines and penalties or reimbursement of customers adversely affected by a systems problem or security breach. Even if we do not suffer any material adverse consequences as a result of events affecting us directly, successful attacks or systems failures at other large financial institutions could lead to a general loss of customer confidence in financial institutions including PNC. Also, systems problems, including those resulting from third party attacks, whether at PNC or at our competitors, would likely increase regulatory and customer concerns regarding the functioning, safety and security of such systems generally. In that case, we would expect to incur even higher levels of costs with respect to prevention and mitigation of these risks.



## We continually encounter technological change and we could falter in our ability to remain competitive in this arena.

The financial services industry is continually undergoing rapid technological change with frequent introductions of new technology-driven products and services. The effective use of technology increases efficiency and enables financial institutions to better serve customers and to reduce costs. We have been investing in technology and connectivity to automate functions previously performed manually, to facilitate the ability of customers to engage in financial transactions, and otherwise to enhance the customer experience with respect to our products and services. On the retail side, this has included developments such as more sophisticated ATMs and expanded access to banking transactions through the internet, smart phones, tablets and other remote devices. These efforts have all been in response to actual and anticipated customer behavior and expectations. Our continued success depends, in part, upon our ability to address the needs of our customers by using technology to provide products and services that satisfy customer demands and create efficiencies in our operations. A failure to maintain or enhance our competitive position with respect to technology, whether because we fail to anticipate customer expectations or because our technological developments fail to perform as desired or are not rolled out in a timely manner, may cause us to lose market share or incur additional expense.

## There are risks resulting from the extensive use of models in our business.

PNC relies on quantitative models to measure risks and to estimate certain financial values. Models may be used in such processes as determining the pricing of various products, grading loans and extending credit, measuring interest rate and other market risks, predicting losses, assessing capital adequacy, and calculating economic and regulatory capital levels, as well as to estimate the value of financial instruments and balance sheet items. Poorly designed or implemented models present the risk that our business decisions based on information incorporating models will be adversely affected due to the inadequacy of that information. Also, information we provide to the public or to our regulators based on poorly designed or implemented models could be inaccurate or misleading. Some of the decisions that our regulators make, including those related to capital distributions to our shareholders, could be affected adversely due to their perception that the quality of the models used to generate the relevant information is insufficient. See the Model Risk Management portion of the Risk Management section included in Item 7 of this Report.
Our asset and liability valuations and the determination of the amount of loss allowances and impairments taken on our assets are highly subjective, and inaccurate estimates could materially impact our results of operations or financial position.

We must use estimates, assumptions, and judgments when assets and liabilities are measured and reported at fair value. Assets and liabilities carried at fair value inherently result in a higher degree of financial statement volatility. Changes in underlying factors or assumptions in any of the areas underlying our estimates could materially impact our future financial condition and results of operations. During periods of market disruption, it may be more difficult to value certain of our assets if trading becomes less frequent and/or market data becomes less observable. There may be certain asset classes that were historically in active markets with significant observable data that rapidly become illiquid due to market volatility, a loss in market confidence or other factors. Further, rapidly changing and unprecedented market conditions in any particular market could materially impact the valuation of assets as reported within our consolidated financial statements.

The determination of the amount of loss allowances and asset impairments varies by asset type and is based upon our periodic evaluation and assessment of known and inherent risks associated with the respective asset class. Management updates its evaluations regularly and reflects changes in allowances and impairments in operations as such evaluations are revised. Although we have policies and procedures in place to determine loss allowance and asset impairments, due to the substantial subjective nature of this area, there can be no assurance that our management has accurately assessed the level of impairments taken and allowances reflected in our financial statements. Furthermore, additional impairments may need to be taken or allowances provided for in the future. Historical trends may not be indicative of future impairments or allowances.

## Our business and financial results could be impacted materially by adverse results in legal proceedings.

Many aspects of our business involve substantial risk of legal liability. We have been named or threatened to be named as defendants in various lawsuits arising from our business activities (and in some cases from the activities of companies we have acquired). In addition, we are regularly the subject of governmental investigations and other forms of regulatory inquiry. We also are at risk when we have agreed to indemnify others for losses related to legal proceedings, including litigation and governmental investigations and inquiries, they face, such as in connection with the sale of a business or assets by us. The results of these legal proceedings could lead to significant monetary damages or penalties, restrictions on the way in which we conduct our business, or reputational harm.



Although we establish accruals for legal proceedings when information related to the loss contingencies represented by those matters indicates both that a loss is probable and that the amount of loss can be reasonably estimated, we do not have accruals for all legal proceedings where we face a risk of loss. In addition, due to the inherent subjectivity of the assessments and unpredictability of the outcome of legal proceedings, amounts accrued may not represent the ultimate loss to us from the legal proceedings in question. Thus, our ultimate losses may be higher, and possibly significantly so, than the amounts accrued for legal loss contingencies.

We discuss further the unpredictability of legal proceedings and describe certain of our pending legal proceedings in Note 23 Legal Proceedings in the Notes To Consolidated Financial Statements in Item 8 of this Report.

## PNC faces legal and regulatory risk arising out of its residential mortgage businesses.

Numerous federal and state governmental, legislative and regulatory authorities are investigating practices in the business of mortgage and home equity loan lending and servicing and in the mortgage-related insurance and reinsurance industries. PNC has received inquiries from governmental, legislative and regulatory authorities on these topics and is responding to these inquiries. These inquiries and investigations could lead to administrative, civil or criminal proceedings, possibly resulting in remedies including fines, penalties, restitution, alterations in our business practices and additional expenses and collateral costs.

In addition to governmental or regulatory inquiries and investigations, PNC, like other companies with residential mortgage and home equity loan origination and servicing operations, faces the risk of class actions, other litigation and claims from: the owners of, investors in, or purchasers of such loans originated or serviced by PNC (or securities backed by such loans), homeowners involved in foreclosure proceedings or various mortgage-related insurance programs, downstream purchasers of homes sold after foreclosure, title insurers, and other potential claimants. Included among these claims are claims from purchasers of mortgage and home equity loans seeking the repurchase of loans where the loans allegedly breached origination covenants and representations and warranties made to the purchasers in the purchase and sale agreements.

At this time PNC cannot predict the ultimate overall cost to or effect upon PNC from governmental, legislative or regulatory actions and private litigation or claims arising out of residential mortgage and home equity loan lending, servicing or reinsurance practices, although such actions, litigation and claims could, individually or in the aggregate, result in significant expense. See Note 23 Legal Proceedings and Note 24 Commitments and Guarantees in the Notes To Consolidated Financial Statements in Item 8 of this Report for additional information regarding federal and state governmental, legislative and regulatory inquiries and investigations and additional information regarding potential repurchase obligations relating to mortgage and home equity loans.

There is a continuing risk of incurring costs related to further remedial and related efforts required by consent orders and related to repurchase requests arising out of either the foreclosure process or origination issues. Reputational damage arising out of this industry-wide inquiry could also have an adverse effect upon our existing mortgage and home equity loan business and could reduce future business opportunities. Investors in mortgage loans and other assets that we sell are more likely to seek indemnification from us against losses or otherwise seek to have us share in such losses.

The CFPB has issued new rules for mortgage origination and mortgage servicing. Both the origination and servicing rules create new private rights of action for consumers against lenders and servicers like PNC in the event of certain violations. For additional information concerning the mortgage rules, see Supervision and Regulation in Item 1 of this Report.

Additionally, each GSE is currently in conservatorship, with its primary regulator acting as a conservator. We cannot predict when or if the conservatorships will end or whether, as a result of legislative or regulatory action, there will be any associated changes to the structure of the GSEs or the housing finance industry more generally, including, but not limited to, changes to the relationship among the GSEs, the government and the private markets. The effects of any such reform on our business and financial results are uncertain.

## Our regional concentrations make us at risk to adverse economic conditions in our primary retail banking footprint.

Our retail banking business is primarily concentrated within our retail branch network footprint. Although our other businesses are national in scope, to a lesser extent these other businesses also have a greater presence within these primary geographic markets. Thus, we are particularly vulnerable to adverse changes in economic conditions in the Mid-Atlantic, Midwest, and Southeast regions.

We grow our business in part by acquiring other financial services companies or assets from time to time, and these acquisitions present a number of risks and uncertainties related both to the acquisition transactions themselves and to the integration of the acquired businesses into PNC after closing.

Acquisitions of other financial services companies, financial services assets and related deposits and other liabilities present risks and uncertainties to PNC in addition to those presented by the nature of the business acquired.

In general, acquisitions may be substantially more expensive or take longer to complete than anticipated (including



unanticipated costs incurred in connection with the integration of the acquired company). Anticipated benefits (including anticipated cost savings and strategic gains) may be significantly harder or take longer to achieve than expected or may not be achieved in their entirety as a result of unexpected factors or events.

Our ability to achieve anticipated results from acquisitions is often dependent also on the extent of credit losses in the acquired loan portfolios and the extent of deposit attrition, which are, in part, related to the state of economic and financial markets.

Also, litigation and governmental investigations that may be pending at the time of the acquisition or be filed or commenced thereafter, as a result of an acquisition or otherwise, could impact the timing or realization of anticipated benefits to PNC. Note 23 Legal Proceedings in the Notes To Consolidated Financial Statements in Item 8 of this Report describes several legal proceedings related to pre-acquisition activities of companies we have acquired, including National City. Other such legal proceedings may be commenced in the future.

Integration of an acquired company’s business and operations into PNC, including conversion of the acquired company’s different systems and procedures, may take longer than anticipated or be more costly than anticipated or have unanticipated adverse results relating to the acquired company’s or PNC’s existing businesses. In some cases, acquisitions involve our entry into new businesses or new geographic or other markets, and these situations also present risks and uncertainties in instances where we may be inexperienced in these new areas.

Our ability to analyze the risks presented by prospective acquisitions, as well as our ability to prepare in advance of closing for integration, depends, in part, on the information we can gather with respect to the target, which is more limited than the information we have regarding companies we already own.

As a regulated financial institution, our ability to pursue or complete attractive acquisition opportunities could be negatively impacted by regulatory delays or other regulatory issues.

We operate in a highly competitive environment, in terms of the products and services we offer and the geographic markets in which we conduct business, as well as in our labor markets where we compete for talented employees. Competition could adversely impact our customer acquisition, growth and retention, as well as our credit spreads and product pricing, causing us to lose market share and deposits and revenues.

We are subject to intense competition from various financial institutions as well as from non-bank entities that engage in many similar activities without being subject to bank regulatory supervision and restrictions. This competition is described in Item 1 of this Report under “Competition.” Competition in our industry could intensify as a result of the increasing consolidation of financial services companies, in connection with current market conditions or otherwise.

In all, the principal bases for competition are pricing (including the interest rates charged on loans or paid on interest-bearing deposits), product structure, the range of products and services offered, and the quality of customer service (including convenience and responsiveness to customer needs and concerns). The ability to access and use technology is an increasingly important competitive factor in the financial services industry, and it is a critically important component to customer satisfaction as it affects our ability to deliver the right products and services.

Another increasingly competitive factor in the financial services industry is the competition to attract and retain talented employees across many of our business and support areas. This competition leads to increased expenses in many business areas and can also cause us to not pursue certain business opportunities.

A failure to adequately address the competitive pressures we face could make it harder for us to attract and retain customers across our businesses. On the other hand, meeting these competitive pressures could require us to incur significant additional expense or to accept risk beyond what we would otherwise view as desirable under the circumstances. In addition, in our interest rate sensitive businesses, pressures to increase rates on deposits or decrease rates on loans could reduce our net interest margin with a resulting negative impact on our net interest income.

Our business and financial performance could be adversely affected, directly or indirectly, by disasters, natural or otherwise, by terrorist activities or by international hostilities.

Neither the occurrence nor the potential impact of disasters (such as earthquakes, hurricanes, tornadoes, floods, fires, explosions, and other severe weather conditions or catastrophic accidents), terrorist activities and international hostilities can be predicted. However, these occurrences could impact us directly (for example, by causing significant damage to our facilities or preventing us from conducting our business in the ordinary course), or indirectly as a result of their impact on our borrowers, depositors, other customers, suppliers or other counterparties. We could also suffer adverse consequences to the extent that disasters, terrorist activities or international hostilities affect the financial markets or the economy in general or in any particular region. These types of impacts could lead, for example, to an increase in delinquencies, bankruptcies or defaults that could result in our experiencing higher levels of nonperforming assets, net charge-offs and provisions for credit losses.



Our ability to mitigate the adverse consequences of such occurrences is in part dependent on the quality of our resiliency planning, and our ability, if any, to anticipate the nature of any such event that occurs. The adverse impact of disasters or terrorist activities or international hostilities also could be increased to the extent that there is a lack of preparedness on the part of national or regional emergency responders or on the part of other organizations and businesses that we deal with, particularly those that we depend upon but have no control over.

## ITEM 1B – UNRESOLVED STAFF COMMENTS

There are no SEC staff comments regarding PNC’s periodic or current reports under the Exchange Act that are pending resolution.

## ITEM 2 – PROPERTIES

Our executive and primary administrative offices are currently located at One PNC Plaza, Pittsburgh, Pennsylvania. The 30-story structure is owned by PNC Bank, N.A.

We own or lease numerous other premises for use in conducting business activities, including operations centers, offices, and branch and other facilities. We consider the facilities owned or occupied under lease by our subsidiaries to be adequate for the purposes of our business operations. We include here by reference the additional information regarding our properties in Note 11 Premises, Equipment and Leasehold Improvements in the Notes To Consolidated Financial Statements in Item 8 of this Report.

## ITEM 3 – LEGAL PROCEEDINGS

See the information set forth in Note 23 Legal Proceedings in the Notes To Consolidated Financial Statements in Item 8 of this Report, which is incorporated here by reference.

## ITEM 4 – MINE SAFETY DISCLOSURES

Not applicable

## EXECUTIVE OFFICERS OF THE REGISTRANT

Information regarding each of our executive officers as of February 22, 2014 is set forth below. Executive officers do not have a stated term of office. Each executive officer has held the position or positions indicated or another executive position with the same entity or one of its affiliates for the past five years unless otherwise indicated below.

<table><tr><td>Name</td><td>Age</td><td>Position with PNC</td><td>Year Employed (a)</td></tr><tr><td>William S. Demchak</td><td>51</td><td>Chief Executive Officer and President (b)</td><td>2002</td></tr><tr><td>Joseph C. Guyaux</td><td>63</td><td>Senior Vice Chairman and Chief Risk Officer</td><td>1972</td></tr><tr><td>E. Todd Chamberlain</td><td>52</td><td>Executive Vice President</td><td>2011</td></tr><tr><td>Orlando C. Esposito</td><td>55</td><td>Executive Vice President</td><td>1988</td></tr><tr><td>Joan L. Gulley</td><td>66</td><td>Executive Vice President and Chief Human Resources Officer</td><td>1986</td></tr><tr><td>Neil F. Hall</td><td>65</td><td>Executive Vice President</td><td>1995</td></tr><tr><td>Michael J. Hannon</td><td>57</td><td>Executive Vice President and Chief Credit Officer</td><td>1982</td></tr><tr><td>Gregory B. Jordan</td><td>54</td><td>Executive Vice President, General Counsel and Head of Regulatory and Government Affairs</td><td>2013</td></tr><tr><td>Karen L. Larrimer</td><td>51</td><td>Executive Vice President and Chief Marketing Officer</td><td>1995</td></tr><tr><td>Michael P. Lyons</td><td>43</td><td>Executive Vice President</td><td>2011</td></tr><tr><td>E. William Parsley, III</td><td>48</td><td>Executive Vice President, Chief Investment Officer, and Treasurer</td><td>2003</td></tr><tr><td>Robert Q. Reilly</td><td>49</td><td>Executive Vice President and Chief Financial Officer</td><td>1987</td></tr><tr><td>Steven Van Wyk</td><td>55</td><td>Executive Vice President and Head of Technology and Operations</td><td>2013</td></tr><tr><td>Gregory H. Kozich</td><td>50</td><td>Senior Vice President and Controller</td><td>2010</td></tr></table>

(a) Where applicable, refers to year employed by predecessor company.

(b) Mr. Demchak also serves as a director. Biographical information for Mr. Demchak is included in “Election of Directors (Item 1)” in our proxy statement for the 2014 annual meeting of shareholders. See Item 10 of this Report.



Joseph C. Guyaux was appointed Senior Vice Chairman and Chief Risk Officer in February 2012, prior to which he served as President.

E. Todd Chamberlain was appointed Executive Vice President of PNC Bank, N.A. and The PNC Financial Services Group, Inc. and head of Residential Mortgage Banking in April 2013. He joined PNC in July 2011. He is a 26-year veteran of the mortgage industry. Prior to 2011, he was at Regions Financial Corporation where he was Executive Vice President and head of mortgage banking for 8 years.

Orlando C. Esposito was appointed Executive Vice President and head of the Asset Management Group of The PNC Financial Services Group, Inc. and PNC Bank, N.A in April 2013. Prior to being named to his current position, he joined PNC in 1988 and held numerous leadership positions including Executive Vice President of Corporate Banking from November 2006 to April 2013.

Joan L. Gulley has served as Chief Human Resources Officer since April 2008. She was appointed Senior Vice President in April 2008 and then Executive Vice President in February 2009.

Neil F. Hall has been an Executive Vice President since April 2012 and head of PNC’s Retail Banking since February 2012. Prior to being named to his current position, Mr. Hall led the delivery of sales and service to PNC’s retail and small business customers, directed branch banking, business banking, community development and PNC Investments.

Michael J. Hannon has served as Executive Vice President since February 2009, prior to which he served as Senior Vice President. He has served as Chief Credit Officer since November 2009. From February 2009 to November 2009 he also served as Chief Risk Officer and served as Interim Chief Risk Officer from December 2011 to February 2012.

Gregory B. Jordan joined PNC as Executive Vice President, General Counsel and Head of Regulatory and Government Affairs in October 2013. Prior to joining PNC, he served as the Global Managing Partner for the last 13 years of his 29 year tenure at Reed Smith LLP.
Karen L. Larrimer was appointed Executive Vice President of The PNC Financial Services Group, Inc. in May 2013. She has served as Chief Marketing Officer since April 2012. She also has served as Executive Vice President of PNC Bank, N.A. since November 2006.

Michael P. Lyons has been an Executive Vice President since November 2011 and is head of Corporate and Institutional Banking. Prior to joining PNC in October 2011, from May 2010 until October 2011, Mr. Lyons was head of corporate development and strategic planning for Bank of America. Prior to joining Bank of America, from September 2004 to May 2010, Mr. Lyons held various positions at Maverick Capital, most recently as a principal focused on financial institutions investments.

E. William Parsley, III has served as Treasurer and Chief Investment Officer since January 2004. He was appointed Executive Vice President of PNC in February 2009.

Robert Q. Reilly was appointed Chief Financial Officer in August 2013. He served as the head of PNC’s Asset Management Group from 2005 until April 2013. Previously, he held numerous management roles in both Corporate Banking and Asset Management. He was appointed Executive Vice President in February 2009.

Steven Van Wyk joined PNC as Head of Technology and Operations in January 2013. From 2007 until joining PNC, Mr. Van Wyk served as Global Chief Operating Officer for ING. He was appointed Executive Vice President of PNC in February 2013.

Gregory H. Kozich has served as a Senior Vice President and Controller of PNC since 2011. Mr. Kozich joined PNC as Senior Vice President of PNC Bank, N.A. in October 2010. Prior to joining PNC, Mr. Kozich was with Fannie Mae from 2005 until late 2010, most recently serving as its corporate controller.



## DIRECTORS OF THE REGISTRANT

The name, age and principal occupation of each of our directors as of February 22, 2014 and the year he or she first became a director is set forth below:

• Richard O. Berndt, 71, Managing Partner of Gallagher, Evelius & Jones LLP (law firm) (2007)

- Charles E. Bunch, 64, Chairman and Chief Executive Officer of PPG Industries, Inc. (coatings, sealants and glass products) (2007)

• Paul W. Chellgren, 71, Operating Partner, Snow Phipps Group, LLC (private equity) (1995)

• William S. Demchak, 51, Chief Executive Officer and President of PNC (2013)

• Andrew T. Feldstein, 49, Co-Founder and Chief Executive Officer of BlueMountain Capital Management, LLC (asset management firm) (2013)

• Kay Coles James, 64, President and Founder of The Gloucester Institute (non-profit) (2006)

- Richard B. Kelson, 67, President and Chief Executive Officer, ServCo LLC (strategic sourcing, supply chain management) (2002)

- Bruce C. Lindsay, 72, Chairman and Managing Member of 2117 Associates, LLC (business consulting firm) (1995)

- Anthony A. Massaro, 69, Retired Chairman and Chief Executive Officer of Lincoln Electric Holdings, Inc. (manufacturer of welding and cutting products) (2002)

- Jane G. Pepper, 68, Retired President of the Pennsylvania Horticultural Society (non-profit) (1997)

• James E. Rohr, 65, Executive Chairman of PNC (1990)

- Donald J. Shepard, 67, Retired Chairman of the Executive Board and Chief Executive Officer of AEGON N.V. (insurance) (2007)

- Lorene K. Steffes, 68, Independent Business Advisor (executive, business management and technical expertise) (2000)

- Dennis F. Strigl, 67, Retired President and Chief Operating Officer of Verizon Communications Inc. (telecommunications) (2001)

- Thomas J. Usher, 71, Non-executive Chairman of Marathon Petroleum Corporation (oil and gas industry) (1992)

• George H. Walls, Jr., 71, former Chief Deputy Auditor for the State of North Carolina (2006)

- Helge H. Wehmeier, 71, Retired Vice Chairman of Bayer Corporation (international life sciences, polymers and specialty chemicals) (1992)

## PART II

## ITEM 5 – MARKET FOR REGISTRANT'S COMMON

## EQUITY, RELATED STOCKHOLDER MATTERS AND

## ISSUER PURCHASES OF EQUITY SECURITIES

(a) (1) Our common stock is listed on the New York Stock Exchange and is traded under the symbol “PNC.” At the close of business on February 19, 2014, there were 72,415 common shareholders of record.

Holders of PNC common stock are entitled to receive dividends when declared by the Board of Directors out of funds legally available for this purpose. Our Board of Directors may not pay or set apart dividends on the common stock until dividends for all past dividend periods on any series of outstanding preferred stock have been paid or declared and set apart for payment. The Board presently intends to continue the policy of paying quarterly cash dividends. The amount of any future dividends will depend on economic and market conditions, our financial condition and operating results, and other factors, including contractual restrictions and applicable government regulations and policies (such as those relating to the ability of bank and non-bank subsidiaries to pay dividends to the parent company and regulatory capital limitations). The amount of our dividend is also currently subject to the results of the Federal Reserve’s 2014 Comprehensive Capital Analysis and Review (CCAR) as part of its supervisory assessment of capital adequacy described under “Supervision and Regulation” in Item 1 of this Report.

The Federal Reserve has the power to prohibit us from paying dividends without its approval. For further information concerning dividend restrictions and restrictions on loans, dividends or advances from bank subsidiaries to the parent company, see “Supervision and Regulation” in Item 1 of this Report, “Capital” in the Consolidated Balance Sheet Review section, “Liquidity Risk Management” in the Risk Management section, and “Trust Preferred Securities and REIT Preferred Securities” in the Off-Balance Sheet Arrangements And Variable Interest Entities section of Item 7 of this Report, and Note 14 Capital Securities of Subsidiary Trusts and Perpetual Trust Securities and Note 22 Regulatory Matters in the Notes To Consolidated Financial Statements in Item 8 of this Report, which we include here by reference.

We include here by reference additional information relating to PNC common stock under the caption “Common Stock Prices/Dividends Declared” in the Statistical Information (Unaudited) section of Item 8 of this Report.

We include here by reference the information regarding our compensation plans under which PNC equity securities are authorized for issuance as of December 31, 2013 in the table (with introductory paragraph and notes) that appears in Item 12 of this Report.



Our registrar, stock transfer agent, and dividend disbursing agent is:

Computershare Trust Company, N.A.

250 Royall Street

Canton, MA 02021

800-982-7652

We include here by reference the information that appears under the caption “Common Stock Performance Graph” at the end of this Item 5.

(a) (2) None.

(b) Not applicable.

(c) Details of our repurchases of PNC common stock during the fourth quarter of 2013 are included in the following table:

In thousands, except per share data

<table><tr><td></td><td>Total shares purchased (a)</td><td>Average price paid per share</td><td>Maximum number of shares that part of publicly announced programs (b)</td><td>5-Year Compound Growth Rate</td></tr><tr><td>2013 period</td><td>Total shares purchased (a)</td><td>Average price paid per share</td><td>Maximum number of shares that part of publicly announced programs (b)</td><td>5-Year Compound Growth Rate</td></tr><tr><td>October 1 - 31</td><td>13</td><td>$73.09</td><td></td><td>21,551</td></tr><tr><td>November 1 - 30</td><td>9</td><td>$61.77</td><td></td><td>21,551</td></tr><tr><td>December 1 - 31</td><td>8</td><td>$64.98</td><td></td><td>21,551</td></tr><tr><td>Total</td><td>30</td><td>$67.48</td><td></td><td></td></tr></table>

(a) Includes PNC common stock purchased under the program referred to in note (b) to this table, where applicable, and PNC common stock purchased in connection with our various employee benefit plans. Note 15 Employee Benefit Plans and Note 16 Stock Based Compensation Plans in the Notes To Consolidated Financial Statements in Item 8 of this Report include additional information regarding our employee benefit plans that use PNC common stock.

(b) Our current stock repurchase program allows us to purchase up to 25 million shares on the open market or in privately negotiated transactions. This program was authorized on October 4, 2007 and will remain in effect until fully utilized or until modified, superseded or terminated. The extent and timing of share repurchases under this program will depend on a number of factors including, among others, market and general economic conditions, economic and regulatory capital considerations, alternative uses of capital, the potential impact on our credit ratings, and contractual and regulatory limitations and regulatory review as part of the Federal Reserve’s Comprehensive Capital Analysis Review (CCAR) process. We did not repurchase any common stock under this program during the fourth quarter of 2013.

## COMMON STOCK PERFORMANCE GRAPH

This graph shows the cumulative total shareholder return (i.e., price change plus reinvestment of dividends) on our common stock during the five-year period ended December 31, 2013, as compared with: (1) a selected peer group of our competitors, called the “Peer Group;” (2) an overall stock market index, the S&P 500 Index; and (3) a published industry index, the S&P 500 Banks. The yearly points marked on the horizontal axis of the graph correspond to December 31 of that year. The stock performance graph assumes that $100 was invested on January 1, 2009 for the five-year period and that any dividends were reinvested. The table below the graph shows the resultant compound annual growth rate for the performance period.
The Peer Group for the preceding chart and table consists of the following companies: BB&T Corporation; Comerica Inc.; Fifth Third Bancorp; KeyCorp; The PNC Financial Services Group, Inc.; SunTrust Banks, Inc.; U.S. Bancorp; Regions Financial Corporation; Wells Fargo & Company; Capital One Financial, Inc.; Bank of America Corporation; M&T Bank; and JP Morgan Chase and Company. This Peer Group was approved for 2013 by the Board’s Personnel and Compensation Committee, which has also approved the same Peer Group for 2014.



<table><tr><td rowspan="2"></td><td colspan="6">Assumes $100 investment at Close of Market on December 31, 2008</td><td rowspan="2">5-Year Compound Growth Rate</td></tr><tr><td>Base Period</td><td>Total Return = Price change plus reinvestment of dividends</td><td>Dec. 08</td><td>Dec. 09</td><td>Dec. 10</td><td>Dec. 11</td><td>Dec. 12</td></tr><tr><td>PNC</td><td>100</td><td>110.26</td><td>127.69</td><td>123.78</td><td>128.32</td><td>175.10</td><td>11.86%</td></tr><tr><td>S&amp;P 500 Index</td><td>100</td><td>126.45</td><td>145.49</td><td>148.55</td><td>172.31</td><td>228.10</td><td>17.93%</td></tr><tr><td>S&amp;P 500 Banks</td><td>100</td><td>93.41</td><td>111.95</td><td>99.95</td><td>123.99</td><td>168.29</td><td>10.97%</td></tr><tr><td>Peer Group</td><td>100</td><td>107.49</td><td>109.87</td><td>110.00</td><td>128.32</td><td>175.10</td><td>11.86%</td></tr></table>

Each yearly point for the Peer Group is determined by calculating the cumulative total shareholder return for each company in the Peer Group from December 31, 2008 to December 31 of that year (End of Month Dividend Reinvestment Assumed) and then using the median of these returns as the yearly plot point.

In accordance with the rules of the SEC, this section, captioned “Common Stock Performance Graph,” shall not be incorporated by reference into any of our future filings made under the Securities Exchange Act of 1934 or the Securities Act of 1933. The Common Stock Performance Graph, including its accompanying table and footnotes, is not deemed to be soliciting material or to be filed under the Exchange Act or the Securities Act.



ITEM 6 – SELECTED FINANCIAL DATA

<table><tr><td rowspan="2">Dollars in millions, except per share data</td><td colspan="5">Year ended December 31</td></tr><tr><td>2013 (a)</td><td>2012 (a)</td><td>2011</td><td>2010</td><td>2009</td></tr><tr><td>SUMMARY OF OPERATIONS</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Interest income</td><td>$10,007</td><td>$10,734</td><td>$10,194</td><td>$11,150</td><td>$12,086</td></tr><tr><td>Interest expense</td><td>860</td><td>1,094</td><td>1,494</td><td>1,920</td><td>3,003</td></tr><tr><td>Net interest income</td><td>9,147</td><td>9,640</td><td>8,700</td><td>9,230</td><td>9,083</td></tr><tr><td>Noninterest income (b)</td><td>6,865</td><td>5,872</td><td>5,626</td><td>5,946</td><td>7,145</td></tr><tr><td>Total revenue</td><td>16,012</td><td>15,512</td><td>14,326</td><td>15,176</td><td>16,228</td></tr><tr><td>Provision for credit losses</td><td>643</td><td>987</td><td>1,152</td><td>2,502</td><td>3,930</td></tr><tr><td>Noninterest expense</td><td>9,801</td><td>10,582</td><td>9,105</td><td>8,613</td><td>9,073</td></tr><tr><td>Income from continuing operations before income taxes and noncontrolling interests</td><td>5,568</td><td>3,943</td><td>4,069</td><td>4,061</td><td>3,225</td></tr><tr><td>Income taxes</td><td>1,341</td><td>942</td><td>998</td><td>1,037</td><td>867</td></tr><tr><td>Income from continuing operations before noncontrolling interests</td><td>4,227</td><td>3,001</td><td>3,071</td><td>3,024</td><td>2,358</td></tr><tr><td>Income from discontinued operations (net of income taxes of zero, zero, zero, $338 and $54) (c)</td><td></td><td></td><td></td><td>373</td><td>45</td></tr><tr><td>Net income</td><td>4,227</td><td>3,001</td><td>3,071</td><td>3,397</td><td>2,403</td></tr><tr><td>Less: Net income (loss) attributable to noncontrolling interests</td><td>7</td><td>(12)</td><td>15</td><td>(15)</td><td>(44)</td></tr><tr><td>Preferred stock dividends (d)</td><td>237</td><td>177</td><td>56</td><td>146</td><td>388</td></tr><tr><td>Preferred stock discount accretion and redemptions (d)</td><td>12</td><td>4</td><td>2</td><td>255</td><td>56</td></tr><tr><td>Net income attributable to common shareholders (d)</td><td>$ 3,971</td><td>$ 2,832</td><td>$ 2,998</td><td>$ 3,011</td><td>$ 2,003</td></tr><tr><td>PER COMMON SHARE</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Basic earnings</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Continuing operations</td><td>$ 7.48</td><td>$ 5.36</td><td>$ 5.70</td><td>$ 5.08</td><td>$ 4.30</td></tr><tr><td>Discontinued operations (c)</td><td></td><td></td><td></td><td>.72</td><td>.10</td></tr><tr><td>Net income</td><td>$ 7.48</td><td>$ 5.36</td><td>$ 5.70</td><td>$ 5.80</td><td>$ 4.40</td></tr><tr><td>Diluted earnings</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Continuing operations</td><td>$ 7.39</td><td>$ 5.30</td><td>$ 5.64</td><td>$ 5.02</td><td>$ 4.26</td></tr><tr><td>Discontinued operations (c)</td><td></td><td></td><td></td><td>.72</td><td>.10</td></tr><tr><td>Net income</td><td>$ 7.39</td><td>$ 5.30</td><td>$ 5.64</td><td>$ 5.74</td><td>$ 4.36</td></tr><tr><td>Book value</td><td>$ 72.21</td><td>$ 67.05</td><td>$ 61.52</td><td>$ 56.29</td><td>$ 47.68</td></tr><tr><td>Cash dividends declared</td><td>$ 1.72</td><td>$ 1.55</td><td>$ 1.15</td><td>$ .40</td><td>$.96</td></tr></table>

(a) Includes the impact of RBC Bank (USA), which we acquired on March 2, 2012.

(b) Amount for 2009 includes recognition of a $1.1 billion pretax gain on our portion of the increase in BlackRock’s equity resulting from the value of BlackRock shares issued in connection with BlackRock’s acquisition of Barclays Global Investors (BGI) on December 1, 2009.

(c) Includes results of operations for PNC Global Investment Servicing Inc. (GIS) through June 30, 2010 and the related after-tax gain on sale. We sold GIS effective July 1, 2010, resulting in a gain of $639 million, or $328 million after taxes, recognized during the third quarter of 2010.

(d) We redeemed the Series N (TARP) Preferred Stock on February 10, 2010. In connection with the redemption, we accelerated the accretion of the remaining issuance discount on the Series N Preferred Stock and recorded a corresponding reduction in retained earnings of $250 million in the first quarter of 2010. This resulted in a noncash reduction in net income attributable to common shareholders and related basic and diluted earnings per share. The Series N Preferred Stock was issued on December 31, 2008.

Certain prior period amounts have been reclassified to conform with the current period presentation, which we believe is more meaningful to readers of our consolidated financial statements.

This Selected Financial Data should be reviewed in conjunction with the Consolidated Financial Statements and Notes included in Item 8 of this Report as well as the other disclosure in this Report concerning our historical financial performance, our future prospects and the risks associated with our business and financial performance.



<table><tr><td rowspan="2">Dollars in millions, except as noted</td><td colspan="5">At or for the year ended December 31</td></tr><tr><td>2013 (a)</td><td>2012 (a)</td><td>2011</td><td>2010</td><td>2009</td></tr><tr><td>BALANCE SHEET HIGHLIGHTS</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Assets</td><td>$320,296</td><td>$305,107</td><td>$271,205</td><td>$264,284</td><td>$269,863</td></tr><tr><td>Loans (b) (c)</td><td>195,613</td><td>185,856</td><td>159,014</td><td>150,595</td><td>157,543</td></tr><tr><td>Allowance for loan and lease losses (b)</td><td>3,609</td><td>4,036</td><td>4,347</td><td>4,887</td><td>5,072</td></tr><tr><td>Interest-earning deposits with banks (b) (d)</td><td>12,135</td><td>3,984</td><td>1,169</td><td>1,610</td><td>4,488</td></tr><tr><td>Investment securities (b)</td><td>60,294</td><td>61,406</td><td>60,634</td><td>64,262</td><td>56,027</td></tr><tr><td>Loans held for sale (c)</td><td>2,255</td><td>3,693</td><td>2,936</td><td>3,492</td><td>2,539</td></tr><tr><td>Goodwill and other intangible assets</td><td>11,290</td><td>10,869</td><td>10,144</td><td>10,753</td><td>12,909</td></tr><tr><td>Equity investments (b) (e)</td><td>10,664</td><td>10,877</td><td>10,134</td><td>9,220</td><td>10,254</td></tr><tr><td>Noninterest-bearing deposits</td><td>70,306</td><td>69,980</td><td>59,048</td><td>50,019</td><td>44,384</td></tr><tr><td>Interest-bearing deposits</td><td>150,625</td><td>143,162</td><td>128,918</td><td>133,371</td><td>142,538</td></tr><tr><td>Total deposits</td><td>220,931</td><td>213,142</td><td>187,966</td><td>183,390</td><td>186,922</td></tr><tr><td>Transaction deposits (f)</td><td>186,391</td><td>176,705</td><td>147,637</td><td>134,654</td><td>126,244</td></tr><tr><td>Borrowed funds (b) (c) (g)</td><td>46,105</td><td>40,907</td><td>36,704</td><td>39,488</td><td>39,261</td></tr><tr><td>Total shareholders&#x27; equity</td><td>42,408</td><td>39,003</td><td>34,053</td><td>30,242</td><td>29,942</td></tr><tr><td>Common shareholders&#x27; equity</td><td>38,467</td><td>35,413</td><td>32,417</td><td>29,596</td><td>22,011</td></tr><tr><td>CLIENT ASSETS (billions)</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Discretionary assets under management</td><td>$ 127</td><td>$ 112</td><td>$ 107</td><td>$ 108</td><td>$ 103</td></tr><tr><td>Nondiscretionary assets under management</td><td>120</td><td>112</td><td>103</td><td>104</td><td>102</td></tr><tr><td>Total assets under administration</td><td>247</td><td>224</td><td>210</td><td>212</td><td>205</td></tr><tr><td>Brokerage account assets (h)</td><td>41</td><td>38</td><td>34</td><td>34</td><td>32</td></tr><tr><td>Total client assets</td><td>$ 288</td><td>$ 262</td><td>$ 244</td><td>$ 246</td><td>$ 237</td></tr><tr><td>SELECTED RATIOS</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Net interest margin (i)</td><td>3.57%</td><td>3.94%</td><td>3.92%</td><td>4.14%</td><td>3.82%</td></tr><tr><td>Noninterest income to total revenue</td><td>43</td><td>38</td><td>39</td><td>39</td><td>44</td></tr><tr><td>Efficiency</td><td>61</td><td>68</td><td>64</td><td>57</td><td>56</td></tr><tr><td>Return on</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Average common shareholders&#x27; equity</td><td>10.88</td><td>8.31</td><td>9.56</td><td>10.88</td><td>9.78</td></tr><tr><td>Average assets</td><td>1.38</td><td>1.02</td><td>1.16</td><td>1.28</td><td>.87</td></tr><tr><td>Loans to deposits</td><td>89</td><td>87</td><td>85</td><td>82</td><td>84</td></tr><tr><td>Dividend payout</td><td>23.0</td><td>29.0</td><td>20.2</td><td>6.8</td><td>21.4</td></tr><tr><td>Basel I Tier 1 common</td><td>10.5</td><td>9.6</td><td>10.3</td><td>9.8</td><td>6.0</td></tr><tr><td>Basel I Tier 1 risk-based</td><td>12.4</td><td>11.6</td><td>12.6</td><td>12.1</td><td>11.4</td></tr><tr><td>Common shareholders&#x27; equity to total assets</td><td>12.0</td><td>11.6</td><td>12.0</td><td>11.2</td><td>8.2</td></tr><tr><td>Average common shareholders&#x27; equity to average assets</td><td>11.9</td><td>11.5</td><td>11.9</td><td>10.4</td><td>7.2</td></tr><tr><td>SELECTED STATISTICS</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Employees</td><td>54,433</td><td>56,285</td><td>51,891</td><td>50,769</td><td>55,820</td></tr><tr><td>Retail Banking branches</td><td>2,714</td><td>2,881</td><td>2,511</td><td>2,470</td><td>2,513</td></tr><tr><td>ATMs</td><td>7,445</td><td>7,282</td><td>6,806</td><td>6,673</td><td>6,473</td></tr><tr><td>Residential mortgage servicing portfolio - Serviced for Third Parties (in billions)</td><td>$ 114</td><td>$ 119</td><td>$ 118</td><td>$ 125</td><td>$ 145</td></tr><tr><td>Commercial mortgage servicing portfolio (in billions)</td><td>$ 308</td><td>$ 282</td><td>$ 267</td><td>$ 266</td><td>$ 287</td></tr></table>

(a) Includes the impact of RBC Bank (USA), which we acquired on March 2, 2012.

(b) Amounts include consolidated variable interest entities. See Consolidated Balance Sheet in Item 8 of this Report for additional information.

(c) Amounts include assets and liabilities for which we have elected the fair value option. See Consolidated Balance Sheet in Item 8 of this Report for additional information.

(d) Amounts include balances held with the Federal Reserve Bank of Cleveland of $11.7 billion, $3.5 billion, $4.1 billion, $1.0 billion and $4.1 billion as of December 31, 2013, 2012, 2011, 2010 and 2009, respectively.

(e) Amounts include our equity interest in BlackRock.

(f) Represents the sum of interest-bearing money market deposits, interest-bearing demand deposits, and noninterest-bearing deposits.

(g) Includes long-term borrowings of $27.6 billion, $19.3 billion, $20.9 billion, $24.8 billion, and $26.3 billion for 2013, 2012, 2011, 2010 and 2009, respectively. Borrowings which mature more than one year after December 31, 2013 are considered to be long-term.

(h) Amounts for 2013, 2012, 2011 and 2010 include cash and money market balances.

(i) Calculated as taxable-equivalent net interest income divided by average earning assets. The interest income earned on certain earning assets is completely or partially exempt from federal income tax. As such, these tax-exempt instruments typically yield lower returns than taxable investments. To provide more meaningful comparisons of net interest margins for all earning assets, we use net interest income on a taxable-equivalent basis in calculating net interest margin by increasing the interest income earned on tax-exempt assets to make it fully equivalent to interest income earned on taxable investments. This adjustment is not permitted under accounting principles generally accepted in the United States of America (GAAP) on the Consolidated Income Statement. The taxable-equivalent adjustments to net interest income for the years 2013, 2012, 2011, 2010 and 2009 were $168 million, $144 million, $104 million, $81 million and $65 million, respectively.



## ITEM 7 – MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS (MD&A)

## Executive Summary

## Key Strategic Goals

At PNC we manage our company for the long term. We are focused on the fundamentals of growing customers, loans, deposits and fee revenue and improving profitability, while investing for the future and managing risk, expenses and capital. We continue to invest in our products, markets and brand, and embrace our corporate responsibility to the communities where we do business.

We strive to expand and deepen customer relationships by offering a broad range of fee-based and credit products and services. We are focused on delivering those products and services where, when and how our customers want to receive them with the goal of offering insight that reflects their specific needs. Our approach is concentrated on organically growing and deepening client relationships that meet our risk/return measures. Our strategies for growing fee income across our lines of business are focused on achieving deeper market penetration and cross selling our diverse product mix.

Our strategic priorities are designed to enhance value over the long term. A key priority is to drive growth in acquired and underpenetrated markets, including in the Southeast. We are seeking to attract more of the investable assets of new and existing clients. PNC is focused on redefining our retail banking business to a more customer-centric and sustainable model while lowering delivery costs as customer banking preferences evolve. We are working to build a stronger residential mortgage banking business with the goal of becoming the provider of choice for our customers. Additionally, we continue to focus on expense management while bolstering critical infrastructure and streamlining our processes.

Our capital priorities are to support client growth and business investment, maintain appropriate capital in light of economic uncertainty and the Basel III framework and return excess capital to shareholders, in accordance with our capital plan included in our 2014 Comprehensive Capital Analysis and Review (CCAR) submission to the Board of Governors of the Federal Reserve System (Federal Reserve). We continue to improve our capital levels and ratios through retention of quarterly earnings and expect to build capital through retention of future earnings. PNC continues to maintain adequate liquidity positions at both PNC and PNC Bank, National Association (PNC Bank, N.A.). For more detail, see the Capital and Liquidity Actions portion of this Executive Summary, the Funding and Capital Sources portion of the Consolidated Balance Sheet Review section and the Liquidity Risk Management section of this Item 7 and the Supervision and Regulation section in Item 1 Business of this Report. PNC faces a variety of risks that may impact various aspects of our risk profile from time to time. The extent of such impacts may vary depending on factors such as the current economic, political and regulatory environment, merger and acquisition activity and operational challenges. Many of these risks and our risk management strategies are described in more detail elsewhere in this Report.

## Recent Market and Industry Developments

There have been numerous legislative and regulatory developments and dramatic changes in the competitive landscape of our industry over the last several years. The United States and other governments have undertaken major reform of the regulation of the financial services industry, including engaging in new efforts to impose requirements designed to strengthen the stability of the financial system and protect consumers and investors. We expect to face further increased regulation of our industry as a result of current and future initiatives intended to enhance the regulation of financial services companies, the stability of the financial system, the protection of consumers and investors, and the liquidity and solvency of financial institutions and markets. We also expect in many cases more intense scrutiny from our supervisors in the examination process and more aggressive enforcement of regulations on both the federal and state levels. Compliance with new regulations will increase our costs and reduce our revenue. Some new regulations may limit our ability to pursue certain desirable business opportunities.

The Dodd-Frank Wall Street Reform and Consumer Protection Act (Dodd-Frank), enacted in July 2010, mandates the most wide-ranging overhaul of financial industry regulation in decades. Many parts of the law are now in effect, and others are now in the implementation stage, which is likely to continue for several years. Dodd-Frank (through provisions commonly known as the “Volcker Rule”) prohibits banks and their affiliates from engaging in some types of proprietary trading and restricts the ability of banks and their affiliates to sponsor, invest in or have other financial relationships with private equity, hedge and similar funds. In December 2013, the five agencies with authority for rulemaking issued final rules to implement the Volcker Rule. At the same time, the Federal Reserve also issued an order that extended, until July 21, 2015, the date by which banking entities (including PNC) must conform their activities and investments to the limitations and requirements of the final rule. For additional information on the final regulations implementing the Volcker Rule, as well as the potential impact of them on PNC, see the Supervision and Regulation section of Item 1 Business and Item 1A Risk Factors of this Report.

In January 2014, the Office of the Comptroller of the Currency (OCC) requested comment on a proposal that would establish enforceable minimum guidelines governing the design and implementation of an effective risk governance framework at large national banks, including PNC Bank, N.A. The proposal, which builds upon heightened supervisory



expectations that the OCC began communicating to large banks in 2010, would establish standards governing, among other things, the roles, responsibilities and organizational structure of the risk management and internal audit functions of large national banks, and the role and responsibilities of a bank’s Board of Directors in overseeing the bank’s risk governance framework. The standards have not been finalized and remain subject to modification. However, if the standards were adopted as proposed, we do not expect that the standards would have a material effect on PNC.

On February 18, 2014, the Federal Reserve adopted final rules to implement enhanced prudential standards relating to liquidity and overall risk management for U.S. bank holding companies with total consolidated assets of $50 billion or more, as required under section 165 of Dodd-Frank. The final rules also implement the provisions of Dodd-Frank that require the Federal Reserve to impose a maximum debt-to-equity ratio on a bank holding company if the Financial Stability Oversight Council determines that, among other things, the company poses a grave threat to the financial stability of the United States. For additional information regarding these final rules, as well as the other enhanced prudential standards that the Federal Reserve is required to establish under section 165 of Dodd-Frank, please see the Supervision and Regulation section of Item 1 Business and Item 1A Risk Factors of this Report.

On July 31, 2013, the United States District Court for the District of Columbia granted summary judgment to the plaintiffs in NACS, et al. v. Board of Governors of the Federal Reserve System. The decision vacated the debit card interchange and network processing rules that went into effect in October 2011 and that were adopted by the Federal Reserve to implement provisions of Dodd-Frank. The court found among other things that the debit card interchange fees permitted under the rules allowed card issuers to recover costs that were not permitted by the statute. The court has stayed its decision pending appeal, and the United States Court of Appeals for the District of Columbia Circuit granted an expedited appeal. Briefing has been completed and oral argument was held in January 2014. In light of the appeal we do not now know the ultimate impact of the District Court’s ruling, nor the timing of any such impact if such ruling is affirmed or substantially affirmed on appeal, but if the ruling were to take effect it could have a materially adverse impact on our debit card interchange revenues. Debit card interchange revenue for the year ended December 31, 2013 was approximately $338 million.

For additional information concerning recent legislative and regulatory developments, as well as certain governmental, legislative and regulatory inquiries and investigations that may affect PNC, please see the Supervision and Regulation section of Item 1 Business, Item 1A Risk Factors, and Note 23 Legal Proceedings and Note 24 Commitments and Guarantees in the Notes To Consolidated Financial Statements in Item 8 of this Report.
KEY FACTORS AFFECTING FINANCIAL PERFORMANCE
Our financial performance is substantially affected by a number of external factors outside of our control, including the following:

- General economic conditions, including the continuity, speed and stamina of the current U.S. economic expansion in general and on our customers in particular,

- The monetary policy actions and statements of the Federal Reserve and the Federal Open Market Committee (FOMC),

- The level of, and direction, timing and magnitude of movement in, interest rates and the shape of the interest rate yield curve,

- The functioning and other performance of, and availability of liquidity in, the capital and other financial markets,

- Loan demand, utilization of credit commitments and standby letters of credit, and asset quality,

• Customer demand for non-loan products and services,

- Changes in the competitive and regulatory landscape and in counterparty creditworthiness and performance as the financial services industry restructures in the current environment,

- The impact of the extensive reforms enacted in the Dodd-Frank legislation and other legislative, regulatory and administrative initiatives and actions, including those outlined elsewhere in this Report and in our other SEC filings, and

- The impact of market credit spreads on asset valuations.

In addition, our success will depend upon, among other things:

- Focused execution of strategic priorities for organic customer growth opportunities,

- Further success in growing profitability through the acquisition and retention of customers and deepening relationships,

- Driving growth in acquired and underpenetrated geographic markets, including our Southeast markets,

- Our ability to effectively manage PNC’s balance sheet and generate net interest income,

- Revenue growth from fee income and our ability to provide innovative and valued products to our customers,

- Our ability to utilize technology to develop and deliver products and services to our customers and protect PNC’s systems and customer information,

- Our ability to enhance our critical infrastructure and streamline our core processes,

- Our ability to manage and implement strategic business objectives within the changing regulatory environment,

• A sustained focus on expense management,

• Improving our overall asset quality,

- Managing the non-strategic assets portfolio and impaired assets,



- Continuing to maintain and grow our deposit base as a low-cost funding source,

- Prudent risk and capital management related to our efforts to manage risk to acceptable levels and to meet evolving regulatory capital and liquidity standards,

• Actions we take within the capital and other financial markets,

- The impact of legal and regulatory-related contingencies, and

- The appropriateness of reserves needed for critical accounting estimates and related contingencies.

For additional information, please see the Cautionary Statement Regarding Forward-Looking Information section in this Item 7 and Item 1A Risk Factors in this Report.

Table 1: Summary Financial Results

<table><tr><td>Year ended December 31</td><td>2013</td><td>2012</td></tr><tr><td>Net income (millions)</td><td>$4,227</td><td>$3,001</td></tr><tr><td>Diluted earnings per common share from net income</td><td>$ 7.39</td><td>$ 5.30</td></tr><tr><td>Return from net income on:</td><td></td><td></td></tr><tr><td>Average common shareholders&#x27; equity</td><td>10.88%</td><td>8.31%</td></tr><tr><td>Average assets</td><td>1.38%</td><td>1.02%</td></tr></table>

## INCOME STATEMENT HIGHLIGHTS

Our performance in 2013 included the following:

- Net income for 2013 of $4.2 billion increased 41% compared to 2012. The increase was driven by a 7% reduction of noninterest expense, a 3% increase in revenue and a decline in provision for credit losses. The increase in revenue was driven by higher noninterest income, partially offset by lower net interest income. For additional detail, please see the Consolidated Income Statement Review section in this Item 7.

- Net interest income of $9.1 billion for 2013 decreased 5% compared with 2012, as a result of a decline in purchase accounting accretion, the impact of lower yields on loans and securities, and the impact of lower securities balances, partially offset by higher loan balances, reflecting commercial and consumer loan growth over the period, and lower rates paid on borrowed funds and deposits.

- Net interest margin decreased to 3.57% for 2013 compared to 3.94% for 2012, reflecting lower yields on earning assets and lower purchase accounting accretion.

- Noninterest income of $6.9 billion for 2013 increased $1.0 billion compared to 2012, primarily due to higher residential mortgage revenue, which was driven by improvement in the provision for residential mortgage repurchase obligations, strong client fee income and higher gains on asset valuations, partially offset by lower gains on asset sales.
- The provision for credit losses decreased to $643 million for 2013 compared to $987 million for 2012 due to continued credit quality improvement, including improvement in our purchased impaired loan portfolio.

- Noninterest expense of $9.8 billion for 2013 decreased 7% compared with 2012 as we continued to focus on disciplined expense management. The decline included lower noncash charges related to redemption of trust preferred securities and the impact of 2012 integration costs.

## CREDIT QUALITY HIGHLIGHTS

- Overall credit quality continued to improve during 2013.

- Nonperforming assets decreased $3.3 billion, or 9%, to $3.5 billion at December 31, 2013 compared to December 31, 2012. Nonperforming assets to total assets were 1.08% at December 31, 2013, compared to 1.24% at December 31, 2012.

- Overall delinquencies of $2.5 billion decreased $1.3 billion, or 33%, compared with December 31, 2012.

- Net charge-offs of $1.1 billion in 2013 were down 16% compared to net charge-offs of $1.3 billion in 2012. Net charge-offs were 0.57% of average loans in 2013 and 0.73% of average loans in 2012.

- The allowance for loan and lease losses was 1.84% of total loans and 117% of nonperforming loans at December 31, 2013, compared with 2.17% and 124% at December 31, 2012, respectively.

- The above comparisons to December 31, 2012 were impacted by alignment with interagency guidance in the first quarter of 2013 on practices for loans and lines of credit related to consumer lending. This had the overall effect of (i) accelerating charge-offs, (ii) increasing nonperforming loans and (iii) in the case of loans accounted for under the fair value option, increasing nonaccrual loans. See the Credit Risk Management section of this Item 7 and Note 5 Asset Quality in the Notes To Consolidated Financial Statements in Item 8 of this Report for further detail.

## BALANCE SHEET HIGHLIGHTS

- Total loans increased by $9.8 billion to $196 billion at December 31, 2013 compared to December 31, 2012.

- Total commercial lending increased by $8.2 billion, or 8%, from December 31, 2012, as a result of growth in commercial loans to new and existing customers.

- Total consumer lending increased $1.6 billion, or 2%, from December 31, 2012, primarily from growth in automobile and home equity loans, partially offset by paydowns of education loans.

- Total deposits increased by $7.8 billion to $221 billion at December 31, 2013 compared with December 31, 2012, driven by growth in transaction deposits.



- PNC enhanced its liquidity position in light of anticipated regulatory requirements as reflected in higher balances of interest-earning deposits with banks and borrowed funds.

- PNC’s well-positioned balance sheet remained core funded with a loans to deposits ratio of 89% at December 31, 2013.

- PNC had a strong capital position at December 31, 2013.

- The Basel I Tier 1 common capital ratio increased to 10.5% compared with 9.6% at December 31, 2012.

- The pro forma fully phased-in Basel III Tier 1 common capital ratio increased to an estimated 9.4% at December 31, 2013 compared with 7.5% at December 31, 2012. The ratio at December 31, 2013 was calculated using PNC’s estimated risk-weighted assets under the Basel III standardized approach, while the ratio for December 31, 2012 was calculated using PNC’s estimated risk-weighted assets under the Basel III advanced approaches. Our pro forma fully phased-in Basel III Tier 1 common ratio at December 31, 2013 calculated using PNC’s estimated risk-weighted assets under the Basel III advanced approaches was 9.5%. See the Capital discussion and Table 19 in the Consolidated Balance Sheet Review section of this Item 7 for more detail.

Our Consolidated Income Statement and Consolidated Balance Sheet Review sections of this Financial Review describe in greater detail the various items that impacted our results during 2013 and 2012 and balances at December 31, 2013 and December 31, 2012, respectively.

## CAPITAL AND LIQUIDITY ACTIONS

Our ability to take certain capital actions, including plans to pay or increase common stock dividends or to repurchase shares under current or future programs, is subject to the results of the supervisory assessment of capital adequacy undertaken by the Federal Reserve and our primary bank regulators as part of the CCAR process.

In connection with the 2013 CCAR, PNC submitted its 2013 capital plan, approved by its Board of Directors, to the Federal Reserve in January 2013. As we announced on March 14, 2013, the Federal Reserve accepted the capital plan and did not object to our proposed capital actions, which included a recommendation to increase the quarterly common stock dividend in the second quarter of 2013. In April 2013, our Board of Directors approved an increase to PNC’s quarterly common stock dividend from 40 cents per common share to 44 cents per common share. A share repurchase program for 2013 was not included in the capital plan primarily as a result of PNC’s 2012 acquisition of RBC Bank (USA) and expansion into Southeastern markets.

In connection with the 2014 CCAR, PNC submitted its 2014 capital plan, approved by its Board of Directors, to the Federal Reserve in January 2014. PNC expects to receive the Federal Reserve’s response (either a non-objection or objection) to the capital plan submitted as part of the 2014 CCAR in March 2014.

For additional information concerning the CCAR process and the factors the Federal Reserve takes into consideration in evaluating capital plans, see Item 1 Business – Supervision and Regulation.

See the Liquidity Risk Management portion of the Risk Management section of this Item 7 for more detail on our 2013 capital and liquidity actions.

## 2012 ACQUISITION AND DIVESTITURE ACTIVITY

See Note 2 Acquisition and Divestiture Activity in the Notes To Consolidated Financial Statements in Item 8 of this Report for information regarding our March 2, 2012 RBC Bank (USA) acquisition and other 2012 acquisition and divestiture activity.



Table 2: Summarized Average Balance Sheet

<table><tr><td>Year ended December 31
Dollars in millions</td><td>2013</td><td>2012</td><td>Change
\(</td><td>%</td></tr><tr><td>Average assets</td><td></td><td></td><td></td><td></td></tr><tr><td>Interest-earning assets</td><td></td><td></td><td></td><td></td></tr><tr><td>Investment securities</td><td>$ 57,319</td><td>$ 60,816</td><td>$ (3,497)</td><td>(6)%</td></tr><tr><td>Loans</td><td>189,973</td><td>176,618</td><td>13,355</td><td>8%</td></tr><tr><td>Other</td><td>13,353</td><td>11,120</td><td>2,233</td><td>20%</td></tr><tr><td>Total interest-earning assets</td><td>260,645</td><td>248,554</td><td>12,091</td><td>5%</td></tr><tr><td>Noninterest-earning assets</td><td>45,121</td><td>46,471</td><td>(1,350)</td><td>(3)%</td></tr><tr><td>Total average assets</td><td>$305,766</td><td>$295,025</td><td>$10,741</td><td>4%</td></tr><tr><td>Average liabilities and equity</td><td></td><td></td><td></td><td></td></tr><tr><td>Interest-bearing liabilities</td><td></td><td></td><td></td><td></td></tr><tr><td>Interest-bearing deposits</td><td>$146,000</td><td>$139,942</td><td>$ 6,058</td><td>4%</td></tr><tr><td>Borrowed funds</td><td>40,022</td><td>41,844</td><td>(1,822)</td><td>(4)%</td></tr><tr><td>Total interest-bearing liabilities</td><td>186,022</td><td>181,786</td><td>4,236</td><td>2%</td></tr><tr><td>Noninterest-bearing deposits</td><td>66,168</td><td>61,610</td><td>4,558</td><td>7%</td></tr><tr><td>Other liabilities</td><td>11,202</td><td>11,587</td><td>(385)</td><td>(3)%</td></tr><tr><td>Equity</td><td>42,374</td><td>40,042</td><td>2,332</td><td>6%</td></tr><tr><td>Total average liabilities and equity</td><td>$305,766</td><td>$295,025</td><td>$10,741</td><td>4%</td></tr></table>

Total assets were $320.3 billion at December 31, 2013 compared with $305.1 billion at December 31, 2012. The increase from year end 2012 was primarily due to loan growth and higher interest-earning deposits with banks, partially offset by lower investment securities and a decline in loans held for sale.

Various seasonal and other factors impact our period-end balances, whereas average balances are generally more indicative of underlying business trends apart from the impact of acquisitions and divestitures. The Consolidated Balance Sheet Review section of this Item 7 provides information on changes in selected Consolidated Balance Sheet categories at December 31, 2013 compared with December 31, 2012.

The increase in total average assets in the comparison of 2013 to 2012 was primarily due to an increase in average total loans.

The increase in average loans in 2013 was driven by increases in average commercial loans of $9.4 billion, average consumer loans of $2.4 billion and average commercial real estate loans of $1.4 billion. The overall increase in loans reflected organic loan growth, primarily in our Corporate & Institutional Banking segment.

Loans represented 73% of average interest-earning assets for 2013 and 71% of average interest-earning assets for 2012.

Average investment securities decreased during 2013 compared with 2012 primarily as a result of principal payments, including prepayments and maturities, partially offset by net purchase activity. Total investment securities comprised 22% of average interest-earning assets in 2013 and 24% in 2012.
Average noninterest-earning assets decreased in 2013 compared with 2012, primarily reflecting decreased unsettled securities sales, which are included in noninterest-earning assets for average balance sheet purposes.

Average total deposits increased $10.6 billion in 2013 compared with the prior year, primarily due to an increase of $15.0 billion in average transaction deposits, which grew to $176.9 billion in 2013. Higher average interest-bearing demand deposits, average money market deposits and average noninterest-bearing deposits drove the increase in average transaction deposits. These increases were partially offset by a decrease of $4.3 billion in average retail certificates of deposit attributable to runoff of maturing accounts. Total deposits at December 31, 2013 were $220.9 billion compared with $213.1 billion at December 31, 2012 and are further discussed within the Consolidated Balance Sheet Review section of this Item 7.

Average total deposits represented 69% of average total assets for 2013 and 68% for 2012.

The decrease in average borrowed funds in 2013 compared with 2012 was primarily due to lower average commercial paper, lower average Federal Home Loan Bank (FHLB) borrowings and lower average federal funds purchased and repurchase agreements. Total borrowed funds at December 31, 2013 were $46.1 billion compared with $40.9 billion at December 31, 2012 and are further discussed within the Consolidated Balance Sheet Review section of this Item 7. The Liquidity Risk Management portion of the Risk Management section of this Item 7 includes additional information regarding our borrowed funds.



## BUSINESS SEGMENT HIGHLIGHTS

Total business segment earnings were $4.0 billion in 2013 and $3.4 billion in 2012. The Business Segments Review section of this Item 7 includes further analysis of our business segment results during 2013 and 2012, including presentation differences from Note 26 Segment Reporting in our Notes To Consolidated Financial Statements in Item 8 of this Report. Note 26 Segment Reporting presents results of businesses for 2013, 2012 and 2011.

We provide a reconciliation of total business segment earnings to PNC total consolidated net income as reported on a GAAP basis in Note 26 Segment Reporting in our Notes To Consolidated Financial Statements in Item 8 of this Report.

## Table 3: Results of Businesses – Summary

(Unaudited)

<table><tr><td rowspan="2">Year ended December 31In millions</td><td colspan="3">Net Income (Loss)</td><td colspan="3">Revenue</td><td colspan="3">Average Assets (a)</td></tr><tr><td>2013</td><td>2012</td><td>2013</td><td>2012</td><td>2013</td><td>2012</td><td>2013</td><td>2022</td><td></td></tr><tr><td>Retail Banking</td><td>$ 550</td><td>$ 596</td><td>$ 6,100</td><td>$ 6,328</td><td>$ 74,971</td><td>$ 72,573</td><td></td><td></td><td></td></tr><tr><td>Corporate &amp; Institutional Banking</td><td>2,264</td><td>2,328</td><td>5,506</td><td>5,697</td><td>112,970</td><td>102,962</td><td></td><td></td><td></td></tr><tr><td>Asset Management Group</td><td>162</td><td>145</td><td>1,040</td><td>973</td><td>7,366</td><td>6,735</td><td></td><td></td><td></td></tr><tr><td>Residential Mortgage Banking</td><td>148</td><td>(308)</td><td>1,100</td><td>526</td><td>9,896</td><td>11,529</td><td></td><td></td><td></td></tr><tr><td>BlackRock</td><td>469</td><td>395</td><td>621</td><td>512</td><td>6,272</td><td>5,857</td><td></td><td></td><td></td></tr><tr><td>Non-Strategic Assets Portfolio</td><td>379</td><td>237</td><td>742</td><td>843</td><td>9,987</td><td>12,050</td><td></td><td></td><td></td></tr><tr><td>Total business segments</td><td>3,972</td><td>3,393</td><td>15,109</td><td>14,879</td><td>221,462</td><td>211,706</td><td></td><td></td><td></td></tr><tr><td>Other (b) (c) (d)</td><td>255</td><td>(392)</td><td>903</td><td>633</td><td>84,304</td><td>83,319</td><td></td><td></td><td></td></tr><tr><td>Total</td><td>$4,227</td><td>$3,001</td><td>$16,012</td><td>$15,512</td><td>$305,766</td><td>$295,025</td><td></td><td></td><td></td></tr></table>

(a) Period-end balances for BlackRock.

(b) “Other” average assets include investment securities associated with asset and liability management activities.

(c) “Other” includes differences between the total business segment financial results and our total consolidated net income. Additional detail is included in Note 26 Segment Reporting in the Notes To Consolidated Financial Statements in Item 8 of this Report.

(d) The increase in net income for 2013 compared to 2012 for “Other” primarily reflects lower noncash charges related to redemptions of trust preferred securities in 2013 compared to the prior year, as well as the impact of integration costs recorded in 2012.

## CONSOLIDATED INCOME STATEMENT
REVIEW

Our Consolidated Income Statement is presented in Item 8 of this Report.

Net income for 2013 was $4.2 billion, an increase of 41% compared with $3.0 billion for 2012. The increase was driven by a 7% decline in noninterest expense, a 3% increase in revenue and lower provision for credit losses. The decline in noninterest expense reflected our continued focus on disciplined expense management. Higher revenue in the comparison was driven by improvement in the provision for residential mortgage repurchase obligations, strong client fee income and higher gains on asset valuations, partially offset by lower net interest income and lower gains on asset sales.

## NET INTEREST INCOME

Table 4: Net Interest Income and Net Interest Margin

<table><tr><td rowspan="2">Dollars in millions</td><td colspan="2">Year ended December 31</td></tr><tr><td>2013</td><td>2012</td></tr><tr><td>Net interest income</td><td>$9,147</td><td>$9,640</td></tr><tr><td>Net interest margin</td><td>3.57%</td><td>3.94%</td></tr></table>

Changes in net interest income and margin result from the interaction of the volume and composition of interest-earning assets and related yields, interest-bearing liabilities and related rates paid, and noninterest-bearing sources of funding. See the Statistical Information (Unaudited) – Average Consolidated Balance Sheet And Net Interest Analysis and Analysis Of Year-To-Year Changes in Net Interest Income in Item 8 of this Report and the discussion of purchase accounting accretion of purchased impaired loans in the Consolidated Balance Sheet review in this Item 7 for additional information.

Net interest income decreased by $493 million, or 5%, in 2013 compared with 2012, reflecting a decline in purchase accounting accretion in the comparison, the impact of lower yields on loans and securities, and the impact of lower securities balances. These decreases were partially offset by higher loan balances, reflecting commercial and consumer loan growth over the period, and lower rates paid on borrowed funds and deposits. Total purchase accounting accretion was $8 billion for 2013 compared to $1.1 billion in 2012.

Net interest margin declined 37 basis points in 2013 compared with 2012 due to lower purchase accounting accretion and lower yields on interest-earning assets, which decreased 48 basis points, partially offset by a decrease in the weighted-average rate paid on total interest-bearing liabilities of 14 basis points.



The decrease in the yield on interest-earning assets was primarily due to lower rates on new loans and purchased securities in the ongoing low interest rate environment, as well as the impact of higher levels of interest-earning deposits with banks maintained in light of anticipated regulatory requirements. The decrease in the rate paid on interest-bearing liabilities was primarily due to redemptions of higher-rate bank notes and senior debt and subordinated debt, including the redemption of trust preferred and hybrid capital securities.

With respect to the first quarter of 2014, we expect net interest income to be down modestly compared with the fourth quarter of 2013 reflecting an anticipated continued decline in total purchase accounting accretion and the impact of fewer days in the first quarter somewhat offset by modest loan growth.

For the full year 2014, we expect total purchase accounting accretion to be down approximately $300 million compared with 2013.

## NONINTEREST INCOME

## Table 5: Noninterest Income

<table><tr><td rowspan="2">Year ended December 31</td><td colspan="4">Change</td></tr><tr><td>2013</td><td>2012</td><td>$</td><td>%</td></tr><tr><td>Noninterest income</td><td></td><td></td><td></td><td></td></tr><tr><td>Asset management</td><td>$1,342</td><td>$1,169</td><td>$173</td><td>15%</td></tr><tr><td>Consumer services</td><td>1,253</td><td>1,136</td><td>117</td><td>10%</td></tr><tr><td>Corporate services</td><td>1,210</td><td>1,166</td><td>44</td><td>4%</td></tr><tr><td>Residential mortgage</td><td>871</td><td>284</td><td>587</td><td>207%</td></tr><tr><td>Service charges on deposits</td><td>597</td><td>573</td><td>24</td><td>4%</td></tr><tr><td>Net gains on sales of securities</td><td>99</td><td>204</td><td>(105)</td><td>(51)%</td></tr><tr><td>Net other-than-temporary impairments</td><td>(16)</td><td>(111)</td><td>95</td><td>(86)%</td></tr><tr><td>Other</td><td>1,509</td><td>1,451</td><td>58</td><td>4%</td></tr><tr><td>Total noninterest income</td><td>$6,865</td><td>$5,872</td><td>$993</td><td>17%</td></tr></table>

Noninterest income increased during 2013 compared to 2012 due to higher residential mortgage revenue, which was driven by improvement in the provision for residential mortgage repurchase obligations, strong client fee income and higher gains on asset valuations, partially offset by lower gains on asset sales. Noninterest income as a percentage of total revenue was 43% for 2013, up from 38% for 2012.

Asset management revenue increased in 2013 compared to 2012, driven by higher earnings from our BlackRock investment, stronger average equity markets and strong sales resulting in positive net flows, after adjustments to total net flows for cyclical client activities. Discretionary assets under management increased to $127 billion at December 31, 2013 compared with $112 billion at December 31, 2012.

The increase in consumer service fees in 2013 compared to 2012 was due to growth in brokerage fees and the impact of higher customer-initiated fee based transactions.

Corporate services revenue increased to $1.2 billion in 2013. This increase included the impact of higher valuation gains from rising interest rates on net commercial mortgage servicing rights valuations, which were gains of $68 million in 2013 compared with $31 million for 2012. The increase in corporate services revenue was primarily due to higher net commercial mortgage servicing rights valuations, higher commercial mortgage fees, net of amortization, and higher treasury management fees, partially offset by lower merger and acquisition advisory fees.

Residential mortgage revenue increased to $871 million in 2013 from $284 million in 2012. The increase was driven by improvement in the provision for residential mortgage repurchase obligations, which was a benefit of $53 million in 2013 compared with a provision of $761 million in 2012. The release of reserves in 2013 was largely the result of agreements with two government-sponsored enterprises (GSEs), FHLMC and FNMA, for loans sold into agency securitizations. See the Recourse And Repurchase Obligations section of this Financial Review for further detail. This benefit was partially offset by lower loan sales revenue resulting from an increase in mortgage interest rates which had the effect of reducing gain on sale margins and, to a lesser extent, loan origination volume.

Other noninterest income increased to $1.5 billion in 2013 due to higher revenue associated with private equity investments and commercial mortgage loans held for sale. In addition, the increase reflected higher revenue from credit valuations for customer-related derivatives activities as higher market interest rates reduced the fair value of PNC’s credit exposure on these activities. The impact to 2013 revenue due to these credit valuations was $56 million, while the impact to 2012 revenue was not significant. These increases were partially offset by lower gains on sale of Visa Class B common shares, which were $168 million on the sale of 4 million shares in 2013 compared with gains of $267 million on the sale of 9 million shares in 2012.

We held approximately 10 million Visa Class B common shares with a fair value of approximately $971 million and recorded investment of $158 million as of December 31, 2013.

Other noninterest income typically fluctuates from period to period depending on the nature and magnitude of transactions completed. Further details regarding our customer-related trading activities are included in the Market Risk Management – Customer-Related Trading Risk portion of the Risk Management section of this Item 7. Further details regarding private and other equity investments are included in the Market Risk Management – Equity And Other Investment Risk section, and further details regarding gains or losses related to our equity investment in BlackRock are included in the Business Segments Review section of this Item 7.



In the first quarter of 2014, we expect fee income to be lower compared with the fourth quarter of 2013 due to the fourth quarter benefit from the release of reserves for residential mortgage repurchase obligations as well as some seasonal impact on the comparison.

For full year 2014, we expect total revenue to continue to be under pressure and likely to be down compared to 2013 due to an expected $300 million decline in purchase accounting accretion as well as lower expected residential mortgage revenue, partially offset by the impact of our ability to grow loans and sustain growth in our fee-based businesses.

## Provision For Credit Losses

The provision for credit losses totaled $643 million in 2013 compared with $987 million in 2012. The decrease in provision compared to prior year was the result of continued credit quality improvement, including improvement in our purchased impaired loan portfolio. Increasing value of residential real estate is among the factors contributing to improved credit quality.

We currently expect our provision for credit losses in the first quarter of 2014 to be between $125 million and $200 million, assuming credit quality improvements continue.

The Credit Risk Management portion of the Risk Management section of this Item 7 includes additional information regarding factors impacting the provision for credit losses.

## Noninterest Expense

Noninterest expense was $9.8 billion for 2013, a decrease of $.8 billion, or 7%, from $10.6 billion for 2012. The decline reflected the impact of 2012 integration costs of $267 million and a reduction in noncash charges related to redemption of trust preferred securities to $57 million in 2013 from $295 million in 2012. Additionally, residential mortgage foreclosure-related expenses declined to $56 million from $225 million in the same comparison. These decreases to noninterest expense were partially offset by the impact of a full year of operating expense for the March 2012 RBC Bank (USA) acquisition during 2013 compared to 2012.

In the third quarter of 2013, we concluded redemptions of discounted trust preferred securities assumed in our acquisitions. Since the fourth quarter of 2011, we have redeemed a total of $3.2 billion of these higher-rate trust preferred securities, resulting in noncash charges totaling approximately $550 million.

Reflecting our continued focus on disciplined expense management, we exceeded our 2013 continuous improvement cost savings goal of $700 million with cost savings of more than $775 million during 2013. We plan to sustain these efforts in 2014 and have a continuous improvement savings goal of $500 million. Similar to 2013, we expect to offset these savings in 2014 with investments in our infrastructure and diversified businesses, including our Retail Banking transformation, consistent with our strategic priorities.

For the first quarter of 2014, we expect noninterest expense to be down by mid-single digits on a percentage basis compared with the fourth quarter of 2013, and for full year 2014, we expect noninterest expense to be lower compared with 2013, in each case apart from the impact of potential legal and regulatory contingencies. In the first quarter of 2014, we intend to early adopt new accounting guidance regarding low income housing tax credits. As a result, noninterest expense on certain tax credit investments will be reclassified to income tax expense. Due to retrospective application of the accounting change, this reclassification is not expected to have an impact on our expense guidance for the year.

## Effective Income Tax Rate

The effective income tax rate was 24.1% for 2013 compared with 23.9% for 2012.

The effective tax rate is generally lower than the statutory rate primarily due to tax credits PNC receives from our investments in low income housing and new markets investments, as well as earnings in other tax exempt investments.



## CONSOLIDATED BALANCE SHEET REVIEW

Table 6: Summarized Balance Sheet Data

<table><tr><td rowspan="2">Year ended December 31Dollars in millions</td><td rowspan="2">2013</td><td colspan="3">Change</td></tr><tr><td>2012</td><td>$</td><td>%</td></tr><tr><td>Assets</td><td></td><td></td><td></td><td></td></tr><tr><td>Interest-earning deposits with banks</td><td>$ 12,135</td><td>$ 3,984</td><td>$ 8,151</td><td>205%</td></tr><tr><td>Loans held for sale</td><td>2,255</td><td>3,693</td><td>(1,438)</td><td>(39)%</td></tr><tr><td>Investment securities</td><td>60,294</td><td>61,406</td><td>(1,112)</td><td>(2)%</td></tr><tr><td>Loans</td><td>195,613</td><td>185,856</td><td>9,757</td><td>5%</td></tr><tr><td>Allowance for loan and lease losses</td><td>(3,609)</td><td>(4,036)</td><td>427</td><td>11%</td></tr><tr><td>Goodwill</td><td>9,074</td><td>9,072</td><td>2</td><td>0%</td></tr><tr><td>Other intangible assets</td><td>2,216</td><td>1,797</td><td>419</td><td>23%</td></tr><tr><td>Other, net</td><td>42,318</td><td>43,335</td><td>(1,017)</td><td>(2)%</td></tr><tr><td>Total assets</td><td>$320,296</td><td>$305,107</td><td>$15,189</td><td>5%</td></tr><tr><td>Liabilities</td><td></td><td></td><td></td><td></td></tr><tr><td>Deposits</td><td>$220,931</td><td>$213,142</td><td>$ 7,789</td><td>4%</td></tr><tr><td>Borrowed funds</td><td>46,105</td><td>40,907</td><td>5,198</td><td>13%</td></tr><tr><td>Other</td><td>9,163</td><td>9,293</td><td>(130)</td><td>(1)%</td></tr><tr><td>Total liabilities</td><td>276,199</td><td>263,342</td><td>12,857</td><td>5%</td></tr><tr><td>Equity</td><td></td><td></td><td></td><td></td></tr><tr><td>Total shareholders&#x27; equity</td><td>42,408</td><td>39,003</td><td>3,405</td><td>9%</td></tr><tr><td>Noncontrolling interests</td><td>1,689</td><td>2,762</td><td>(1,073)</td><td>(39)%</td></tr><tr><td>Total equity</td><td>44,097</td><td>41,765</td><td>2,332</td><td>6%</td></tr><tr><td>Total liabilities and equity</td><td>$320,296</td><td>$305,107</td><td>$15,189</td><td>5%</td></tr></table>

The summarized balance sheet data above is based upon our Consolidated Balance Sheet in Item 8 of this Report.

The increase in total assets was primarily due to loan growth and higher interest-earning deposits with banks, partially offset by lower investment securities and a decline in loans held for sale. The increase in interest-earning deposits with banks was to enhance PNC’s liquidity position in light of anticipated regulatory requirements. Interest-earning deposits with banks included balances held with the Federal Reserve Bank of Cleveland of $11.7 billion and $3.5 billion at December 31, 2013 and December 31, 2012, respectively. The increase in liabilities was largely due to growth in deposits and higher Federal Home Loan Bank borrowings and bank notes and senior debt, partially offset by a decline in commercial paper. An analysis of changes in selected balance sheet categories follows.



## LOANS

A summary of the major categories of loans outstanding follows. Outstanding loan balances of $195.6 billion at December 31, 2013 and $185.9 billion at December 31, 2012 were net of unearned income, net deferred loan fees, unamortized discounts and premiums, and purchase discounts and premiums totaling $2.1 billion at December 31, 2013 and $2.7 billion at December 31, 2012, respectively. The balances include purchased impaired loans but do not include future accretable net interest (i.e., the difference between the undiscounted expected cash flows and the carrying value of the loan) on those loans.

## Table 7: Details Of Loans

<table><tr><td rowspan="2">Year ended December 31Dollars in millions</td><td rowspan="2">2013</td><td rowspan="2">2012</td><td colspan="2">Change</td></tr><tr><td>$</td><td>%</td></tr><tr><td>Commercial lending</td><td></td><td></td><td></td><td></td></tr><tr><td>Commercial</td><td></td><td></td><td></td><td></td></tr><tr><td>Retail/wholesale trade</td><td>$ 15,530</td><td>$ 14,353</td><td>$ 1,177</td><td>8%</td></tr><tr><td>Manufacturing</td><td>16,208</td><td>14,841</td><td>1,367</td><td>9%</td></tr><tr><td>Service providers</td><td>13,052</td><td>12,606</td><td>446</td><td>4%</td></tr><tr><td>Real estate related (a)</td><td>10,729</td><td>10,616</td><td>113</td><td>1%</td></tr><tr><td>Financial services</td><td>4,927</td><td>4,356</td><td>571</td><td>13%</td></tr><tr><td>Health care</td><td>8,690</td><td>7,763</td><td>927</td><td>12%</td></tr><tr><td>Other industries</td><td>19,242</td><td>18,505</td><td>737</td><td>4%</td></tr><tr><td>Total commercial (b)</td><td>88,378</td><td>83,040</td><td>5,338</td><td>6%</td></tr><tr><td>Commercial real estate</td><td></td><td></td><td></td><td></td></tr><tr><td>Real estate projects (c)</td><td>13,613</td><td>12,347</td><td>1,266</td><td>10%</td></tr><tr><td>Commercial mortgage</td><td>7,578</td><td>6,308</td><td>1,270</td><td>20%</td></tr><tr><td>Total commercial real estate</td><td>21,191</td><td>18,655</td><td>2,536</td><td>14%</td></tr><tr><td>Equipment lease financing</td><td>7,576</td><td>7,247</td><td>329</td><td>5%</td></tr><tr><td>Total commercial lending (d)</td><td>117,145</td><td>108,942</td><td>8,203</td><td>8%</td></tr><tr><td>Consumer lending</td><td></td><td></td><td></td><td></td></tr><tr><td>Home equity</td><td></td><td></td><td></td><td></td></tr><tr><td>Lines of credit</td><td>21,696</td><td>23,576</td><td>(1,880)</td><td>(8)%</td></tr><tr><td>Installment</td><td>14,751</td><td>12,344</td><td>2,407</td><td>19%</td></tr><tr><td>Total home equity</td><td>36,447</td><td>35,920</td><td>527</td><td>1%</td></tr><tr><td>Residential real estate</td><td></td><td></td><td></td><td></td></tr><tr><td>Residential mortgage</td><td>14,418</td><td>14,430</td><td>(12)</td><td>-%</td></tr><tr><td>Residential construction</td><td>647</td><td>810</td><td>(163)</td><td>(20)%</td></tr><tr><td>Total residential real estate</td><td>15,065</td><td>15,240</td><td>(175)</td><td>(1)%</td></tr><tr><td>Credit card</td><td>4,425</td><td>4,303</td><td>122</td><td>3%</td></tr><tr><td>Other consumer</td><td></td><td></td><td></td><td></td></tr><tr><td>Education</td><td>7,534</td><td>8,238</td><td>(704)</td><td>(9)%</td></tr><tr><td>Automobile</td><td>10,827</td><td>8,708</td><td>2,119</td><td>24%</td></tr><tr><td>Other</td><td>4,170</td><td>4,505</td><td>(335)</td><td>(7)%</td></tr><tr><td>Total consumer lending</td><td>78,468</td><td>76,914</td><td>1,554</td><td>2%</td></tr><tr><td>Total loans</td><td>$195,613</td><td>$185,856</td><td>$ 9,757</td><td>5%</td></tr></table>

(a) Includes loans to customers in the real estate and construction industries.

(b) During the third quarter of 2013, PNC revised its policy to classify commercial loans initiated through a Special Purpose Entity (SPE) to be reported based upon the industry of the sponsor of the SPE. This resulted in a reclassification of loans amounting to $4.7 billion at December 31, 2012 that were previously classified as Financial Services to other categories within Commercial Lending.

(c) Includes both construction loans and intermediate financing for projects.

(d) Construction loans with interest reserves and A/B Note restructurings are not significant to PNC.



The increase in loans was driven by the increase in commercial lending as a result of growth in commercial and commercial real estate loans, primarily from new customers and organic growth. The increase in consumer lending resulted from growth in automobile loans, partially offset by paydowns of education loans.

Loans represented 61% of total assets at both December 31, 2013 and December 31, 2012. Commercial lending represented 60% of the loan portfolio at December 31, 2013 and 59% at December 31, 2012. Consumer lending represented 40% of the loan portfolio at December 31, 2013 and 41% at December 31, 2012.

Commercial real estate loans represented 11% of total loans at December 31, 2013 and 10% at December 31, 2012 and represented 7% of total assets at December 31, 2013 and 6% at December 31, 2012. See the Credit Risk Management portion of the Risk Management section of this Item 7 for additional information regarding our loan portfolio.

Total loans above include purchased impaired loans of $6.1 billion, or 3% of total loans, at December 31, 2013, and $7.4 billion, or 4% of total loans, at December 31, 2012.

Our loan portfolio continued to be diversified among numerous industries, types of businesses and consumers across our principal geographic markets.

## Allowance for Loan and Lease Losses (ALLL)

Our total ALLL of $3.6 billion at December 31, 2013 consisted of $1.5 billion and $2.1 billion established for the commercial lending and consumer lending categories, respectively. The ALLL included what we believe to be appropriate loss coverage on all loans, including higher risk loans, in the commercial and consumer portfolios. We do not consider government insured or guaranteed loans to be higher risk as defaults have historically been materially mitigated by payments of insurance or guarantee amounts for approved claims. Additional information regarding our higher risk loans is included in the Credit Risk Management portion of the Risk Management section of this Item 7 and Note 5 Asset Quality and Note 7 Allowances for Loan and Lease Losses and Unfunded Loan Commitments and Letters of Credit in our Notes To Consolidated Financial Statements included in Item 8 of this Report.

## PURCHASE ACCOUNTING ACCRETION AND VALUATION OF PURCHASED IMPAIRED LOANS

Information related to purchase accounting accretion and accretable yield for 2013 and 2012 follows. Additional information is provided in Note 6 Purchased Loans in the Notes To Consolidated Financial Statements of this Report.

Table 8: Accretion – Purchased Impaired Loans

<table><tr><td>In millions</td><td>2013</td><td>2012</td></tr><tr><td>Accretion on purchased impaired loans</td><td></td><td></td></tr><tr><td>Scheduled accretion</td><td>$ 580</td><td>$ 671</td></tr><tr><td>Reversal of contractual interest on impaired loans</td><td>(314)</td><td>(404)</td></tr><tr><td>Scheduled accretion net of contractual interest</td><td>266</td><td>267</td></tr><tr><td>Excess cash recoveries</td><td>115</td><td>157</td></tr><tr><td>Total</td><td>$ 381</td><td>$ 424</td></tr></table>

Table 9: Purchased Impaired Loans – Accretable Yield

<table><tr><td>In millions</td><td>2013</td><td>2012</td></tr><tr><td>January 1</td><td>$2,166</td><td>$2,109</td></tr><tr><td>Addition of accretable yield due to RBC Bank (USA) acquisition on March 2, 2012</td><td></td><td>587</td></tr><tr><td>Scheduled accretion</td><td>(580)</td><td>(671)</td></tr><tr><td>Excess cash recoveries</td><td>(115)</td><td>(157)</td></tr><tr><td>Net reclassifications to accretable from non-accretable and other activity (a)</td><td>584</td><td>298</td></tr><tr><td>December 31 (b)</td><td>$2,055</td><td>$2,166</td></tr></table>

(a) Approximately 63% of the net reclassifications for the year were within the consumer portfolio primarily due to increases in the expected average life of residential and home equity loans. The remaining net reclassifications were predominantly due to future cash flow improvements within the commercial portfolio.

(b) As of December 31, 2013, we estimate that the reversal of contractual interest on purchased impaired loans will total approximately $1.1 billion in future periods. This will offset the total net accretable interest in future interest income of $2.1 billion on purchased impaired loans.



Information related to the valuation of purchased impaired loans at December 31, 2013 and December 31, 2012 follows.

Table 10: Valuation of Purchased Impaired Loans

<table><tr><td rowspan="2">Dollars in millions</td><td colspan="2">December 31, 2013</td><td colspan="2">December 31, 2012</td></tr><tr><td>Balance</td><td>Net Investment</td><td>Balance</td><td>Net Investment</td></tr><tr><td>Commercial and commercial real estate loans:</td><td></td><td></td><td></td><td></td></tr><tr><td>Outstanding balance</td><td>$ 937</td><td></td><td>$ 1,680</td><td></td></tr><tr><td>Purchased impaired mark</td><td>(264)</td><td></td><td>(431)</td><td></td></tr><tr><td>Recorded investment</td><td>673</td><td></td><td>1,249</td><td></td></tr><tr><td>Allowance for loan losses</td><td>(133)</td><td></td><td>(239)</td><td></td></tr><tr><td>Net investment</td><td>540</td><td>58%</td><td>1,010</td><td>60%</td></tr><tr><td>Consumer and residential mortgage loans:</td><td></td><td></td><td></td><td></td></tr><tr><td>Outstanding balance</td><td>5,548</td><td></td><td>6,639</td><td></td></tr><tr><td>Purchased impaired mark</td><td>(115)</td><td></td><td>(482)</td><td></td></tr><tr><td>Recorded investment</td><td>5,433</td><td></td><td>6,157</td><td></td></tr><tr><td>Allowance for loan losses</td><td>(871)</td><td></td><td>(858)</td><td></td></tr><tr><td>Net investment</td><td>4,562</td><td>82%</td><td>5,299</td><td>80%</td></tr><tr><td>Total purchased impaired loans:</td><td></td><td></td><td></td><td></td></tr><tr><td>Outstanding balance</td><td>6,485</td><td></td><td>8,319</td><td></td></tr><tr><td>Purchased impaired mark</td><td>(379)</td><td></td><td>(913)</td><td></td></tr><tr><td>Recorded investment</td><td>6,106</td><td></td><td>7,406</td><td></td></tr><tr><td>Allowance for loan losses</td><td>(1,004)</td><td></td><td>(1,097)</td><td></td></tr><tr><td>Net investment</td><td>$ 5,102</td><td>79%</td><td>$ 6,309</td><td>76%</td></tr></table>

The outstanding balance of purchased impaired loans decreased to $6.5 billion at December 31, 2013 from $8.3 billion at December 31, 2012 due to payments, disposals and charge-offs of amounts determined to be uncollectible. The remaining purchased impaired mark at December 31, 2013 was $379 million, which was a decrease from $913 million at December 31, 2012. The associated allowance for loan losses decreased slightly by $.1 billion to $1.0 billion at December 31, 2013. The net investment of $5.1 billion at December 31, 2013 decreased $1.2 billion from $6.3 billion at December 31, 2012. At December 31, 2013, our largest individual purchased impaired loan had a recorded investment of $18 million.

We currently expect to collect total cash flows of $7.2 billion on purchased impaired loans, representing the $5.1 billion net investment at December 31, 2013 and the accretable net interest of $2.1 billion shown in Table 9.

## WEIGHTED AVERAGE LIFE OF THE PURCHASED IMPAIRED PORTFOLIOS

The table below provides the weighted average life (WAL) for each of the purchased impaired portfolios as of December 31, 2013.

Table 11: Weighted Average Life of the Purchased Impaired Portfolios

<table><tr><td colspan="3">As of December 31, 2013</td></tr><tr><td>In millions</td><td>Recorded Investment</td><td>WAL (a)</td></tr><tr><td>Commercial</td><td>$ 157</td><td>2.0 years</td></tr><tr><td>Commercial real estate</td><td>516</td><td>1.8 years</td></tr><tr><td>Consumer (b) (c)</td><td>2,312</td><td>4.3 years</td></tr><tr><td>Residential real estate</td><td>3,121</td><td>5.1 years</td></tr><tr><td>Total</td><td>$6,106</td><td>4.4 years</td></tr></table>

(a) Weighted average life represents the average number of years for which each dollar of unpaid principal remains outstanding.

(b) Portfolio primarily consists of nonrevolving home equity products.

(c) In 2013, the weighted average life of the purchased impaired consumer portfolio increased, primarily driven by residential real estate and home equity loans. Increasing a portfolio’s weighted average life will result in more interest income being recognized on purchased impaired loans in future periods.



## PURCHASED IMPAIRED LOANS – ACCRETABLE DIFFERENCE
SENSITIVITY ANALYSIS

The following table provides a sensitivity analysis on the Purchased Impaired Loans portfolio. The analysis reflects hypothetical changes in key drivers for expected cash flows over the life of the loans under declining and improving conditions at a point in time. Any unusual significant economic events or changes, as well as other variables not considered below (e.g., natural or widespread disasters), could result in impacts outside of the ranges represented below. Additionally, commercial and commercial real estate loan settlements or sales proceeds can vary widely from appraised values due to a number of factors including, but not limited to, special use considerations, liquidity premiums and improvements/deterioration in other income sources.

Table 12: Accretable Difference Sensitivity – Total Purchased Impaired Loans

<table><tr><td>In billions</td><td>December 31, 2013</td><td>Declining Scenario (a)</td><td>Improving Scenario (b)</td></tr><tr><td>Expected Cash Flows</td><td>$ 7.2</td><td>$(.2)</td><td>$.3</td></tr><tr><td>Accretable Difference</td><td>2.1</td><td>(.1)</td><td>.1</td></tr><tr><td>Allowance for Loan and Lease Losses</td><td>(1.0)</td><td>(.2)</td><td>.3</td></tr></table>

(a) Declining Scenario – Reflects hypothetical changes that would decrease future cash flow expectations. For consumer loans, we assume home price forecast decreases by ten percent and unemployment rate forecast increases by two percentage points; for commercial loans, we assume that collateral values decrease by ten percent.

(b) Improving Scenario – Reflects hypothetical changes that would increase future cash flow expectations. For consumer loans, we assume home price forecast increases by ten percent, unemployment rate forecast decreases by two percentage points and interest rate forecast increases by two percentage points; for commercial loans, we assume that collateral values increase by ten percent.

The present value impact of declining cash flows is primarily reflected as immediate impairment charge to the provision for credit losses, resulting in an increase to the allowance for loan and lease losses. The present value impact of increased cash flows is first recognized as a reversal of the allowance with any additional cash flow increases reflected as an increase in accretable yield over the life of the loan.

## NET UNFUNDED CREDIT COMMITMENTS

Net unfunded credit commitments are comprised of the following:

Table 13: Net Unfunded Credit Commitments

<table><tr><td>In millions</td><td>December 31 2013</td><td>December 31 2012</td></tr><tr><td>Total commercial lending (a)</td><td>$ 90,104</td><td>$ 78,703</td></tr><tr><td>Home equity lines of credit</td><td>18,754</td><td>19,814</td></tr><tr><td>Credit card</td><td>16,746</td><td>17,381</td></tr><tr><td>Other</td><td>4,266</td><td>4,694</td></tr><tr><td>Total</td><td>$129,870</td><td>$120,592</td></tr></table>

(a) Less than 5% of net unfunded credit commitments relate to commercial real estate at each date.

Commitments to extend credit represent arrangements to lend funds or provide liquidity subject to specified contractual conditions. Commercial commitments reported above exclude syndications, assignments and participations, primarily to financial institutions, totaling $25.0 billion at December 31, 2013 and $22.5 billion at December 31, 2012.

Unfunded liquidity facility commitments and standby bond purchase agreements totaled $1.3 billion at December 31, 2013 and $1.4 billion at December 31, 2012 and are included in the preceding table, primarily within the Total commercial lending category.

In addition to the credit commitments set forth in the table above, our net outstanding standby letters of credit totaled $10.5 billion at December 31, 2013 and $11.5 billion at December 31, 2012. Standby letters of credit commit us to make payments on behalf of our customers if specified future events occur.

Information regarding our Allowance for unfunded loan commitments and letters of credit is included in Note 7 Allowance for Loan and Lease Losses and Unfunded Loan Commitments and Letters of Credit in the Notes To Consolidated Financial Statements in Item 8 of this Report.



## INVESTMENT SECURITIES

The following table presents the distribution of our investment securities portfolio. We have included credit ratings information because the information is an indicator of the degree of credit risk to which we are exposed. Changes in credit ratings classifications could indicate increased or decreased credit risk and could be accompanied by a reduction or increase in the fair value of our investment securities portfolio.

Table 14: Investment Securities

<table><tr><td rowspan="2">Dollars in millions</td><td colspan="2">December 31, 2013</td><td colspan="2">December 31, 2012</td><td colspan="6">Ratings (a)</td></tr><tr><td>Amortized Cost</td><td>Fair Value</td><td>Amortized Cost</td><td>Fair Value</td><td>AAA/AA</td><td>A</td><td>BBB</td><td>BB and Lower</td><td>No Rating</td><td></td></tr><tr><td>U.S. Treasury and government agencies</td><td>$ 4,229</td><td>$ 4,361</td><td>$ 3,098</td><td>$ 3,390</td><td>100%</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Agency residential mortgage-backed</td><td>28,483</td><td>28,652</td><td>30,224</td><td>31,366</td><td>100</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Non-agency residential mortgage-backed</td><td>5,750</td><td>5,894</td><td>6,102</td><td>6,107</td><td>10</td><td>1%</td><td>3%</td><td>82%</td><td>4%</td><td></td></tr><tr><td>Agency commercial mortgage-backed</td><td>1,883</td><td>1,946</td><td>1,889</td><td>2,007</td><td>100</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Non-agency commercial mortgage-backed (b)</td><td>5,624</td><td>5,744</td><td>5,637</td><td>5,931</td><td>72</td><td>10</td><td>10</td><td>3</td><td>5</td><td></td></tr><tr><td>Asset-backed (c)</td><td>6,763</td><td>6,773</td><td>6,525</td><td>6,516</td><td>90</td><td>1</td><td></td><td>8</td><td>1</td><td></td></tr><tr><td>State and municipal</td><td>3,664</td><td>3,678</td><td>2,861</td><td>3,012</td><td>84</td><td>13</td><td></td><td>1</td><td>2</td><td></td></tr><tr><td>Other debt</td><td>2,845</td><td>2,891</td><td>3,098</td><td>3,216</td><td>74</td><td>19</td><td>7</td><td></td><td></td><td></td></tr><tr><td>Corporate stock and other</td><td>434</td><td>433</td><td>367</td><td>367</td><td></td><td></td><td></td><td></td><td>100</td><td></td></tr><tr><td>Total investment securities (d)</td><td>$59,675</td><td>$60,372</td><td>$59,801</td><td>$61,912</td><td>85%</td><td>3%</td><td>1%</td><td>9%</td><td>2%</td><td></td></tr></table>

(a) Ratings as of December 31, 2013.

(b) Collateralized primarily by retail properties, office buildings and multi-family housing.

(c) Collateralized by consumer credit products, primarily home equity loans and government guaranteed student loans, and corporate debt.

(d) Includes available for sale and held to maturity securities.

Investment securities represented 19% of total assets at December 31, 2013 and 20% at December 31, 2012.

We evaluate our investment securities portfolio in light of changing market conditions and other factors and, where appropriate, take steps to improve our overall positioning. We consider the portfolio to be well-diversified and of high quality. At December 31, 2013, 85% of the securities in the portfolio were rated AAA/AA, with U.S. Treasury and government agencies, agency residential mortgage-backed and agency commercial mortgage-backed securities collectively representing 58% of the portfolio.

The investment securities portfolio includes both available for sale and held to maturity securities. Securities classified as available for sale are carried at fair value with net unrealized gains and losses, representing the difference between amortized cost and fair value, included in Shareholders' equity as Accumulated other comprehensive income or loss, net of tax, on our Consolidated Balance Sheet. Securities classified as held to maturity are carried at amortized cost. As of December 31, 2013, the amortized cost and fair value of available for sale securities totaled $48.0 billion and $48.6 billion, respectively, compared to an amortized cost and fair value as of December 31, 2012 of $49.4 billion and $51.1 billion, respectively. The amortized cost and fair value of held to maturity securities were $11.7 billion and $11.8 billion, respectively, at December 31, 2013, compared to $10.4 billion and $10.9 billion, respectively, at December 31, 2012. The fair value of investment securities is impacted by interest rates, credit spreads, market volatility and liquidity conditions. The fair value of investment securities generally decreases when interest rates increase and vice versa. In addition, the fair value generally decreases when credit spreads widen and vice versa. Net unrealized gains in the total investment securities portfolio decreased to $7 billion at December 31, 2013 from $2.1 billion at December 31, 2012 due primarily to an increase in market interest rates. The comparable amounts for the securities available for sale portfolio were $6 billion and $1.6 billion, respectively.

Unrealized gains and losses on available for sale debt securities do not impact liquidity, and did not affect risk-based capital under the regulatory capital rules in effect through 2013. However, reductions in the credit ratings of these securities could have an impact on the liquidity of the securities or the determination of risk-weighted assets, which could reduce our regulatory capital ratios under the regulatory capital rules in effect for 2013. In addition, the amount representing the credit-related portion of other-than-temporary impairment (OTTI) on available for sale securities would reduce our earnings and regulatory capital ratios.

During 2013, we transferred securities with a fair value of $1.9 billion from available for sale to held to maturity. We changed our intent and committed to hold these high-quality securities to maturity in order to reduce the impact of price volatility on Accumulated other comprehensive income and certain capital measures, taking into consideration market



conditions and changes to regulatory capital requirements under Basel III capital standards. Beginning in 2014, other comprehensive income related to available for sale securities (as well as pension and other post-retirement plans) are included in PNC’s regulatory capital (subject to a phase-in schedule) and, therefore will affect PNC’s regulatory capital ratios. For additional information, see the Supervision and Regulation section in Item 1 – Business and the Capital portion of the Balance Sheet Review section in this Item 7 of this Report.

The duration of investment securities was 2.9 years at December 31, 2013. We estimate that, at December 31, 2013, the effective duration of investment securities was 3.0 years for an immediate 50 basis points parallel increase in interest rates and 2.8 years for an immediate 50 basis points parallel decrease in interest rates. Comparable amounts at December 31, 2012 were 2.3 years and 2.2 years, respectively.

We conduct a quarterly comprehensive security-level impairment assessment on all securities. For securities in an unrealized loss position, we determine whether the loss represents OTTI. For debt securities that we neither intend to sell nor believe we will be required to sell prior to expected recovery, we recognize the credit portion of OTTI charges in current earnings and include the noncredit portion of OTTI in Net unrealized gains (losses) on OTTI securities on our Consolidated Statement of Comprehensive Income and net of tax in Accumulated other comprehensive income (loss) on our Consolidated Balance Sheet. During 2013 and 2012 we recognized OTTI credit losses of $16 million and $111 million, respectively. Substantially all of the credit losses related to residential mortgage-backed and asset-backed securities collateralized by non-agency residential loans.

If current housing and economic conditions were to deteriorate from current levels, and if market volatility and illiquidity were to deteriorate from current levels, or if market interest rates were to increase or credit spreads were to widen appreciably, the valuation of our investment securities portfolio could be adversely affected and we could incur additional OTTI credit losses that would impact our Consolidated Income Statement.

Additional information regarding our investment securities is included in Note 8 Investment Securities and Note 9 Fair Value in the Notes To Consolidated Financial Statements included in Item 8 of this Report.

## LOANS HELD FOR SALE

## Table 15: Loans Held For Sale

<table><tr><td>In millions</td><td>December 31 2013</td><td>December 31 2012</td></tr><tr><td>Commercial mortgages at fair value</td><td>$ 586</td><td>$ 772</td></tr><tr><td>Commercial mortgages at lower of cost or fair value</td><td>281</td><td>620</td></tr><tr><td>Total commercial mortgages</td><td>867</td><td>1,392</td></tr><tr><td>Residential mortgages at fair value</td><td>1,315</td><td>2,096</td></tr><tr><td>Residential mortgages at lower of cost or fair value</td><td>41</td><td>124</td></tr><tr><td>Total residential mortgages</td><td>1,356</td><td>2,220</td></tr><tr><td>Other</td><td>32</td><td>81</td></tr><tr><td>Total</td><td>$2,255</td><td>$3,693</td></tr></table>

For commercial mortgages held for sale designated at fair value, we stopped originating these and continue to pursue opportunities to reduce these positions. At December 31, 2013, the balance relating to these loans was $586 million compared to $772 million at December 31, 2012. For commercial mortgages held for sale carried at lower of cost or fair value, we sold $2.8 billion in 2013 compared to $2.2 billion in 2012. All of these loan sales were to government agencies. Total gains of $79 million were recognized on the valuation and sale of commercial mortgage loans held for sale, net of hedges, in 2013, and $41 million in 2012.

Residential mortgage loan origination volume was $15.1 billion in 2013 compared to $15.2 billion in 2012. Substantially all such loans were originated under agency or Federal Housing Administration (FHA) standards. We sold $14.7 billion of loans and recognized related gains of $568 million in 2013. The comparable amounts for 2012 were $13.8 billion and $747 million, respectively.

Interest income on loans held for sale was $157 million in 2013 and $168 million in 2012. These amounts are included in Other interest income on our Consolidated Income Statement.

Additional information regarding our loan sale and servicing activities is included in Note 3 Loan Sales and Servicing Activities and Variable Interest Entities and Note 9 Fair Value in our Notes To Consolidated Financial Statements included in Item 8 of this Report.

## GOODWILL AND OTHER INTANGIBLE ASSETS

Goodwill and other intangible assets totaled $11.3 billion at December 31, 2013 and $10.9 billion at December 31, 2012. The increase of $.4 billion was primarily due to additions to and changes in value of mortgage and other loan servicing rights. See additional information regarding our goodwill and intangible assets in Note 10 Goodwill and Other Intangible Assets included in the Notes To Consolidated Financial Statements in Item 8 of this Report.



## FUNDING AND CAPITAL SOURCES

Table 16: Details Of Funding Sources

<table><tr><td>In millions</td><td>December 31 2013</td><td>December 31 2012</td></tr><tr><td>Deposits</td><td></td><td></td></tr><tr><td>Money market</td><td>$108,631</td><td>$102,706</td></tr><tr><td>Demand</td><td>77,756</td><td>73,995</td></tr><tr><td>Retail certificates of deposit</td><td>20,795</td><td>23,837</td></tr><tr><td>Savings</td><td>11,078</td><td>10,350</td></tr><tr><td>Time deposits in foreign offices and other time deposits</td><td>2,671</td><td>2,254</td></tr><tr><td>Total deposits</td><td>220,931</td><td>213,142</td></tr><tr><td>Borrowed funds</td><td></td><td></td></tr><tr><td>Federal funds purchased and repurchase agreements</td><td>4,289</td><td>3,327</td></tr><tr><td>Federal Home Loan Bank borrowings</td><td>12,912</td><td>9,437</td></tr><tr><td>Bank notes and senior debt</td><td>12,603</td><td>10,429</td></tr><tr><td>Subordinated debt</td><td>8,244</td><td>7,299</td></tr><tr><td>Commercial paper</td><td>4,997</td><td>8,453</td></tr><tr><td>Other</td><td>3,060</td><td>1,962</td></tr><tr><td>Total borrowed funds</td><td>46,105</td><td>40,907</td></tr><tr><td>Total funding sources</td><td>$267,036</td><td>$254,049</td></tr></table>

See the Liquidity Risk Management portion of the Risk Management section of this Item 7 for additional information regarding our 2013 capital and liquidity activities.

Total funding sources increased $13.0 billion at December 31, 2013 compared with December 31, 2012.

Total deposits increased $7.8 billion at December 31, 2013 compared with December 31, 2012 due to increases in money market, demand, and savings accounts, partially offset by decreases in retail certificates of deposit. Interest-bearing deposits represented 68% of total deposits at December 31, 2013 compared to 67% at December 31, 2012. Total borrowed funds increased $5.2 billion since December 31, 2012 as higher Federal Home Loan Bank borrowings and bank notes and senior debt were partially offset by a decrease in commercial paper.

## CAPITAL

Table 17: Shareholders' Equity

<table><tr><td>In millions</td><td>December 31 2013</td><td>December 31 2012</td></tr><tr><td>Shareholders&#x27; equity</td><td></td><td></td></tr><tr><td>Preferred stock (a)</td><td></td><td></td></tr><tr><td>Common stock</td><td>$ 2,698</td><td>$ 2,690</td></tr><tr><td>Capital surplus - preferred stock</td><td>3,941</td><td>3,590</td></tr><tr><td>Capital surplus - common stock and other</td><td>12,416</td><td>12,193</td></tr><tr><td>Retained earnings</td><td>23,325</td><td>20,265</td></tr><tr><td>Accumulated other comprehensive income (loss)</td><td>436</td><td>834</td></tr><tr><td>Common stock held in treasury at cost</td><td>(408)</td><td>(569)</td></tr><tr><td>Total shareholders&#x27; equity</td><td>$42,408</td><td>$39,003</td></tr></table>

(a) Par value less than $.5 million at each date.

We manage our funding and capital positions by making adjustments to our balance sheet size and composition, issuing debt, equity or other capital instruments, executing treasury stock transactions and capital redemptions, managing dividend policies and retaining earnings.

Total shareholders’ equity increased $3.4 billion, to $42.4 billion at December 31, 2013 compared with December 31, 2012, primarily reflecting an increase in retained earnings of $3.1 billion (driven by net income of $4.2 billion and the impact of $1.1 billion of common and preferred dividends declared) and an increase of $6 billion in capital surplus due to the net issuances of preferred stock and common stock and other. These increases were partially offset by the decline of accumulated other comprehensive income of $4 billion. This decline was primarily due to the impact of an increase in market interest rates and widening asset spreads on securities available for sale and derivatives that are part of cash flow hedging strategies, partially offset by the impact of pension and other postretirement benefit plan adjustments. Common shares outstanding were 533 million at December 31, 2013 and 528 million at December 31, 2012.

See the Liquidity Risk Management portion of the Risk Management section of this Item 7 for additional information regarding our April 2013 redemption of our Series L Preferred Stock and our May 2013 issuance of our Series R Preferred Stock.

Our current common stock repurchase program permits us to purchase up to 25 million shares of PNC common stock on the open market or in privately negotiated transactions. This program will remain in effect until fully utilized or until modified, superseded or terminated. The extent and timing of share repurchases under this program will depend on a number of factors including, among others, market and general economic conditions, economic and regulatory capital considerations, alternative uses of capital, the potential impact on our credit ratings and contractual and regulatory limitations and regulatory review as part of the CCAR process. We did include the ability to repurchase common stock in our 2014 capital plan that was submitted to the Federal Reserve on January 6, 2014, and we expect to receive the Federal Reserve’s response (either a non-objection or objection) to these planned actions in March 2014. Under the “de minimis” safe harbor of the Federal Reserve’s capital plan rule, PNC may make limited repurchases of common stock or other capital distributions in amounts that exceed the amounts included in its most recently approved capital plan, provided that, among other things, such distributions do not exceed, in the aggregate, 1% of PNC’s Tier 1 capital and the Federal Reserve does not object to the additional repurchases or distributions. See the Supervision and Regulation section of Item 1 Business in this Report for further information concerning restrictions on dividends and stock repurchases, including the impact of the Federal Reserve’s current supervisory assessment of capital adequacy program, which is also discussed in the Capital and Liquidity Actions portion of the Executive Summary section of this Item 7.



Table 18: Basel I Risk-Based Capital

<table><tr><td>Dollars in millions</td><td>December 31 2013</td><td>December 31 2012</td></tr><tr><td>Capital components</td><td></td><td></td></tr><tr><td>Shareholders&#x27; equity</td><td></td><td></td></tr><tr><td>Common</td><td>$ 38,467</td><td>$ 35,413</td></tr><tr><td>Preferred</td><td>3,941</td><td>3,590</td></tr><tr><td>Trust preferred capital securities</td><td>199</td><td>331</td></tr><tr><td>Noncontrolling interests</td><td>988</td><td>1,354</td></tr><tr><td>Goodwill and other intangible assets (a)</td><td>(9,654)</td><td>(9,798)</td></tr><tr><td>Eligible deferred income taxes on goodwill and other intangible assets</td><td>333</td><td>354</td></tr><tr><td>Pension and other postretirement benefit plan adjustments</td><td>237</td><td>777</td></tr><tr><td>Net unrealized securities (gains)/losses, after-tax</td><td>(434)</td><td>(1,052)</td></tr><tr><td>Net unrealized (gains)/losses on cash flow hedge derivatives, after-tax</td><td>(243)</td><td>(578)</td></tr><tr><td>Other</td><td>(222)</td><td>(165)</td></tr><tr><td>Tier 1 risk-based capital</td><td>33,612</td><td>30,226</td></tr><tr><td>Subordinated debt</td><td>5,930</td><td>4,735</td></tr><tr><td>Eligible allowance for credit losses</td><td>3,408</td><td>3,273</td></tr><tr><td>Total risk-based capital</td><td>$ 42,950</td><td>$ 38,234</td></tr><tr><td>Tier 1 common capital</td><td></td><td></td></tr><tr><td>Tier 1 risk-based capital</td><td>$ 33,612</td><td>$ 30,226</td></tr><tr><td>Preferred equity</td><td>(3,941)</td><td>(3,590)</td></tr><tr><td>Trust preferred capital securities</td><td>(199)</td><td>(331)</td></tr><tr><td>Noncontrolling interests</td><td>(988)</td><td>(1,354)</td></tr><tr><td>Tier 1 common capital</td><td>$ 28,484</td><td>$ 24,951</td></tr><tr><td>Assets</td><td></td><td></td></tr><tr><td>Risk-weighted assets, including off-balance sheet instruments and market risk equivalent assets</td><td>$272,169</td><td>$260,847</td></tr><tr><td>Adjusted average total assets</td><td>303,828</td><td>291,426</td></tr><tr><td>Basel I capital ratios</td><td></td><td></td></tr><tr><td>Tier 1 common</td><td>10.5%</td><td>9.6%</td></tr><tr><td>Tier 1 risk-based</td><td>12.4</td><td>11.6</td></tr><tr><td>Total risk-based</td><td>15.8</td><td>14.7</td></tr><tr><td>Leverage</td><td>11.1</td><td>10.4</td></tr></table>

(a) Excludes commercial and residential mortgage servicing rights of $1.6 billion at December 31, 2013 and $1.1 billion at December 31, 2012. These assets are included in risk-weighted assets at their applicable risk weights except for a haircut that is included in Other which is a deduction from capital.

Federal banking regulators have stated that they expect all bank holding companies to have a level and composition of Tier 1 capital well in excess of the 4% Basel I regulatory minimum, and they have required the largest U.S. bank holding companies, including PNC, to have a capital buffer sufficient to withstand losses and allow them to meet the credit needs of their customers through estimated stress scenarios. They have also stated their view that common equity should be the dominant form of Tier 1 capital. As a result, regulators are now emphasizing the Tier 1 common capital ratio in their evaluation of bank holding company capital levels. We seek to manage our capital consistent with these regulatory principles, and believe that our December 31, 2013 capital levels were aligned with them.

Our Basel I Tier 1 common capital ratio was 10.5% at December 31, 2013, compared with 9.6% at December 31, 2012. Our Basel I Tier 1 risk-based capital ratio increased 80 basis points to 12.4% at December 31, 2013 from 11.6% at December 31, 2012. Our Basel I total risk-based capital ratio increased 110 basis points to 15.8% at December 31, 2013 from 14.7% at December 31, 2012. Basel I capital ratios increased in all comparisons primarily due to growth in retained earnings. The net issuance of preferred stock during 2013 partially offset by the redemption of trust preferred securities favorably impacted the December 31, 2013 Basel I Tier 1 risk-based and Basel I total risk-based capital ratios. Basel I risk-weighted assets increased $11.3 billion to $272.2 billion at December 31, 2013.

At December 31, 2013, PNC and PNC Bank, N.A., our domestic bank subsidiary, were both considered “well capitalized” based on U.S. regulatory capital ratio requirements under Basel I. To qualify as “well capitalized”



bank holding companies and banks must have Basel I capital ratios of at least 6% for Tier 1 risk-based, 10% for total risk-based, and 5% for leverage.

The Basel II framework, which was adopted by the Basel Committee on Banking Supervision in 2004, seeks to provide more risk-sensitive regulatory capital calculations and promote enhanced risk management practices among large, internationally active banking organizations. The U.S. banking agencies initially adopted rules to implement the Basel II capital framework in 2004. In July 2013, the U.S. banking agencies adopted final rules (referred to as the advanced approaches) that modified the Basel II framework effective January 1, 2014. See Item 1 Business – Supervision and Regulation and Item 1A Risk Factors in this Report. Prior to fully implementing the advanced approaches established by these rules to calculate risk-weighted assets, PNC and PNC Bank, N.A. must successfully complete a “parallel run” qualification phase. Both PNC and PNC Bank, N.A. entered this parallel run phase under the Basel II capital framework on January 1, 2013. This phase must last at least four consecutive quarters, although, consistent with the experience of other U.S. banks, we currently anticipate a multi-year parallel run period.

In July 2013, the U.S. banking agencies also adopted final rules that: (i) materially modify the definition of, and required deductions from, regulatory capital (referred to as the Basel III rule); and (ii) revise the framework for the risk-weighting of assets under Basel I (referred to as the standardized approach). The Basel III rule became effective for PNC on January 1, 2014, although many of its provisions are phased-in over a period of years, with the rules generally becoming fully effective on January 1, 2019. The standardized approach rule becomes effective on January 1, 2015.

Tier 1 common capital as defined under the Basel III rule differs materially from Basel I. For example, under Basel III, significant common stock investments in unconsolidated financial institutions, mortgage servicing rights and deferred tax assets must be deducted from capital to the extent they individually exceed 10%, or in the aggregate exceed 15%, of the institution’s adjusted Tier 1 common capital. Also, Basel I regulatory capital excludes other comprehensive income related to both available for sale securities and pension and other postretirement plans, whereas under Basel III these items are a component of PNC’s capital. The Basel III final rule also eliminates the Tier 1 treatment of trust preferred securities for bank holding companies with $15 billion or more in assets. In the third quarter of 2013, we concluded our redemptions of the discounted trust preferred securities assumed through acquisitions. See Item 1 Business-Supervision and Regulation and Note 14 Capital Securities of Subsidiary Trusts and Perpetual Trust Securities in the Notes To Consolidated Financial Statements in Item 8 of this Report for additional discussion of our previous redemptions of trust preferred securities.
We provide information below regarding PNC’s pro forma fully phased-in Basel III Tier 1 common capital ratio under both the advanced approaches and standardized approach frameworks and how it differs from the Basel I Tier 1 common capital ratios shown in Table 18 above. After PNC exits parallel run, its regulatory Basel III risk-based capital ratios will be the lower of the ratios as calculated under the standardized and advanced approaches.

Table 19: Estimated Pro forma Fully Phased-In Basel III Tier 1 Common Capital Ratio

<table><tr><td>Dollars in millions</td><td>December 31 2013</td><td>December 31 2012</td></tr><tr><td>Basel I Tier 1 common capital</td><td>$ 28,484</td><td>$ 24,951</td></tr><tr><td>Less regulatory capital adjustments:</td><td></td><td></td></tr><tr><td>Basel III quantitative limits</td><td>(1,386)</td><td>(2,330)</td></tr><tr><td>Accumulated other comprehensive income (a)</td><td>196</td><td>276</td></tr><tr><td>All other adjustments</td><td>162</td><td>(396)</td></tr><tr><td>Estimated Fully Phased-In Basel III Tier 1 common capital</td><td>$ 27,456</td><td>$ 22,501</td></tr><tr><td>Estimated Basel III advanced approaches risk-weighted assets</td><td>290,080</td><td>301,006</td></tr><tr><td>Pro forma Fully Phased-In Basel III advanced approaches Tier 1 common capital ratio</td><td>9.5%</td><td>7.5%</td></tr><tr><td>Estimated Basel III standardized approach risk-weighted assets</td><td>291,977</td><td>N/A</td></tr><tr><td>Pro forma Fully Phased-In Basel III standardized approach Tier 1 common capital ratio</td><td>9.4%</td><td>N/A</td></tr></table>

(a) Represents net adjustments related to accumulated other comprehensive income for available for sale securities and pension and other postretirement benefit plans.

Basel III advanced approaches risk-weighted assets were estimated based on the advanced approaches rules and application of Basel II.5, and reflect credit, market and operational risk. Basel III standardized approach risk-weighted assets were estimated based on the standardized approach rules and reflect credit and market risk.

As a result of the staggered effective dates of the final U.S. capital rules issued in July 2013, as well as the fact that PNC remains in the parallel run qualification phase for the advanced approaches, PNC’s regulatory risk-based capital ratios in 2014 will be based on the definitions of, and deductions from, capital under Basel III (as such definitions and deductions are phased-in for 2014) and Basel I risk-weighted assets (but subject to certain adjustments as defined by the Basel III rules). We refer to the capital ratios calculated using these Basel III phased-in provisions and Basel I risk-weighted assets as the transitional Basel III ratios.

We provide in the table below a pro forma illustration of the Basel III transitional Tier I common capital ratio using December 31, 2013 data and the Basel III phase-in schedule in effect for 2014.



Table 20: Pro forma Transitional Basel III Tier 1 Common Capital Ratio

<table><tr><td>Dollars in millions</td><td>December 31 2013</td></tr><tr><td>Basel I Tier 1 common capital</td><td>$ 28,484</td></tr><tr><td>Less phased-in regulatory capital adjustments:</td><td></td></tr><tr><td>Basel III quantitative limits</td><td>(228)</td></tr><tr><td>Accumulated other comprehensive income (a)</td><td>39</td></tr><tr><td>Other intangibles</td><td>381</td></tr><tr><td>All other adjustments</td><td>210</td></tr><tr><td>Estimated Basel III Transitional Tier 1 common capital (with 2014 phase-ins)</td><td>$ 28,886</td></tr><tr><td>Basel I risk-weighted assets calculated as applicable for 2014</td><td>272,321</td></tr><tr><td>Pro forma Basel III Transitional Tier 1 common capital ratio (with 2014 phase-ins)</td><td>10.6%</td></tr></table>

(a) Represents net adjustments related to accumulated other comprehensive income for available for sale securities and pension and other postretirement benefit plans.

PNC utilizes these fully implemented and transitional Basel III capital ratios to assess its capital position, including comparison to similar estimates made by other financial institutions. These Basel III capital estimates are likely to be impacted by any additional regulatory guidance, continued analysis by PNC as to the application of the rules to PNC, and in the case of ratios calculated using the advanced approaches, the ongoing evolution, validation and regulatory approval of PNC’s models integral to the calculation of advanced approaches risk-weighted assets.

The access to and cost of funding for new business initiatives, the ability to undertake new business initiatives including acquisitions, the ability to engage in expanded business activities, the ability to pay dividends or repurchase shares or other capital instruments, the level of deposit insurance costs, and the level and nature of regulatory oversight depend, in large part, on a financial institution’s capital strength.

We provide additional information regarding enhanced capital requirements and some of their potential impacts on PNC in Item 1 Business – Supervision and Regulation, Item 1A Risk Factors and Note 22 Regulatory Matters in the Notes To Consolidated Financial Statements in Item 8 of this Report.

## OFF-BALANCE SHEET ARRANGEMENTS AND VARIABLE INTEREST ENTITIES

We engage in a variety of activities that involve unconsolidated entities or that are otherwise not reflected in our Consolidated Balance Sheet that are generally referred to as “off-balance sheet arrangements.” Additional information on these types of activities is included in the following sections of this Report:

• Commitments, including contractual obligations and other commitments, included within the Risk Management section of this Item 7,
• Note 3 Loan Sale and Servicing Activities and Variable Interest Entities in the Notes To Consolidated Financial Statements included in Item 8 of this Report,

- Note 14 Capital Securities of Subsidiary Trusts and Perpetual Trust Securities in the Notes To Consolidated Financial Statements included in Item 8 of this Report, and

- Note 24 Commitments and Guarantees in the Notes To Consolidated Financial Statements included in Item 8 of this Report.

PNC consolidates variable interest entities (VIEs) when we are deemed to be the primary beneficiary. The primary beneficiary of a VIE is determined to be the party that meets both of the following criteria: (i) has the power to make decisions that most significantly affect the economic performance of the VIE; and (ii) has the obligation to absorb losses or the right to receive benefits that in either case could potentially be significant to the VIE.

A summary of VIEs, including those that we have consolidated and those in which we hold variable interests but have not consolidated into our financial statements, as of December 31, 2013 and December 31, 2012 is included in Note 3 in the Notes To Consolidated Financial Statements included in Item 8 of this Report.

## TRUST PREFERRED SECURITIES AND REIT PREFERRED SECURITIES

We are subject to certain restrictions, including restrictions on dividend payments, in connection with $206 million in principal amount of an outstanding junior subordinated debenture associated with $200 million of trust preferred securities (both amounts as of December 31, 2013) that were issued by PNC Capital Trust C, a subsidiary statutory trust. Generally, if there is (i) an event of default under the debenture, (ii) PNC elects to defer interest on the debenture, (iii) PNC exercises its right to defer payments on the related trust preferred security issued by the statutory trust, or (iv) there is a default under PNC’s guarantee of such payment obligations, as specified in the applicable governing documents, then PNC would be subject during the period of such default or deferral to restrictions on dividends and other provisions protecting the status of the debenture holders similar to or in some ways more restrictive than those potentially imposed under the Exchange Agreement with PNC Preferred Funding Trust II. See Note 14 Capital Securities of Subsidiary Trusts and Perpetual Trust Securities in the Notes To Consolidated Financial Statements in Item 8 of this Report for additional information on contractual limitations on dividend payments resulting from securities issued by PNC Preferred Funding Trust I and PNC Preferred Funding Trust II.

See the Liquidity Risk Management portion of the Risk Management section of this Item 7 for additional information regarding our first quarter 2013 redemption of the REIT Preferred Securities issued by PNC Preferred Funding Trust III and additional discussion of redemptions of trust preferred securities.



## FAIR VALUE MEASUREMENTS

In addition to the following, see Note 9 Fair Value in the Notes To Consolidated Financial Statements in Item 8 of this Report for further information regarding fair value.

The following table summarizes the assets and liabilities measured at fair value at December 31, 2013 and December 31, 2012, respectively, and the portions of such assets and liabilities that are classified within Level 3 of the valuation hierarchy.

Table 21: Fair Value Measurements – Summary

<table><tr><td rowspan="2">In millions</td><td colspan="2">December 31, 2013</td><td colspan="2">December 31, 2012</td></tr><tr><td>Total Fair Value</td><td>Level 3</td><td>Total Fair Value</td><td>Level 3</td></tr><tr><td>Total assets</td><td>$63,096</td><td>$10,635</td><td>$68,352</td><td>$10,988</td></tr><tr><td>Total assets at fair value as a percentage of consolidated assets</td><td>20%</td><td></td><td>22%</td><td></td></tr><tr><td>Level 3 assets as a percentage of total assets at fair value</td><td></td><td>17%</td><td></td><td>16%</td></tr><tr><td>Level 3 assets as a percentage of consolidated assets</td><td></td><td>3%</td><td></td><td>4%</td></tr><tr><td>Total liabilities</td><td>$ 5,460</td><td>$ 623</td><td>$ 7,356</td><td>$ 376</td></tr><tr><td>Total liabilities at fair value as a percentage of consolidated liabilities</td><td>2%</td><td></td><td>3%</td><td></td></tr><tr><td>Level 3 liabilities as a percentage of total liabilities at fair value</td><td></td><td>11%</td><td></td><td>5%</td></tr><tr><td>Level 3 liabilities as a percentage of consolidated liabilities</td><td></td><td>&lt;1%</td><td></td><td>&lt;1%</td></tr></table>

The majority of assets recorded at fair value are included in the securities available for sale portfolio. The majority of Level 3 assets represent non-agency residential mortgage-backed securities in the securities available for sale portfolio for which there was limited market activity.

An instrument’s categorization within the hierarchy is based on the lowest level of input that is significant to the fair value measurement. PNC reviews and updates fair value hierarchy classifications quarterly. Changes from one quarter to the next related to the observability of inputs to a fair value measurement may result in a reclassification (transfer) of assets or liabilities between hierarchy levels. PNC’s policy is to recognize transfers in and transfers out as of the end of the reporting period. For additional information regarding the transfers of assets or liabilities between hierarchy levels, see Note 9 Fair Value in the Notes To Consolidated Financial Statements in Item 8 of this Report.

## EUROPEAN EXPOSURE

Table 22: Summary of European Exposure

<table><tr><td rowspan="3">In millions</td><td colspan="6">Direct Exposure</td><td rowspan="3">Total Indirect Exposure</td><td rowspan="3">Total Exposure</td></tr><tr><td colspan="3">Funded</td><td colspan="2">Unfunded</td></tr><tr><td>Loans</td><td>Leases</td><td>Securities</td><td>Total</td><td>Other (a)</td></tr><tr><td>Greece, Ireland, Italy, Portugal and Spain (GIIPS)</td><td>$ 78</td><td>$126</td><td>$ 204</td><td>$ 1</td><td>$ 205</td><td>$ 32</td><td>$ 237</td></tr><tr><td>United Kingdom</td><td>903</td><td>75</td><td>978</td><td>490</td><td>1,468</td><td>734</td><td>2,202</td></tr><tr><td>Europe - Other (b)</td><td>95</td><td>582</td><td>$267</td><td>944</td><td>48</td><td>992</td><td>1,192</td></tr><tr><td>Total Europe (c)</td><td>$1,076</td><td>$783</td><td>$267</td><td>$2,126</td><td>$539</td><td>$2,665</td><td>$1,958</td></tr></table>

December 31, 2012

<table><tr><td rowspan="3">In millions</td><td colspan="6">Direct Exposure</td><td rowspan="3">Total Indirect Exposure</td><td rowspan="3">Total Exposure</td></tr><tr><td colspan="3">Funded</td><td colspan="2">Unfunded</td></tr><tr><td>Loans</td><td>Leases</td><td>Securities</td><td>Total</td><td>Other (a)</td></tr><tr><td>Greece, Ireland, Italy, Portugal and Spain (GIIPS)</td><td>$ 85</td><td>$122</td><td>$ 207</td><td>$ 3</td><td>$ 210</td><td>$ 31</td><td>$ 241</td></tr><tr><td>United Kingdom</td><td>698</td><td>32</td><td>730</td><td>449</td><td>1,179</td><td>525</td><td>1,704</td></tr><tr><td>Europe - Other (b) (d)</td><td>113</td><td>602</td><td>$198</td><td>913</td><td>98</td><td>1,011</td><td>1,921</td></tr><tr><td>Total Europe (c)</td><td>$896</td><td>$756</td><td>$198</td><td>$1,850</td><td>$550</td><td>$2,400</td><td>$2,477</td></tr></table>

(a) Includes unfunded commitments, guarantees, standby letters of credit and sold protection credit derivatives.

(b) Europe – Other primarily consists of Belgium, France, Germany, Netherlands, Sweden and Switzerland. For the period ended December 31, 2013, Europe – Other also included Norway. For the period ended December 31, 2012, Europe – Other also included Denmark.

(c) Included within Europe – Other is funded direct exposure of $8 million and $168 million consisting of AAA-rated sovereign debt securities at December 31, 2013 and December 31, 2012, respectively. There was no other direct or indirect exposure to European sovereigns as of December 31, 2013 and December 31, 2012.

(d) At December 31, 2012, the seven countries PNC was monitoring more closely included Belgium and France. For comparison purposes, amounts previously disclosed for Belgium and France are now included in Europe – Other.



European entities are defined as supranational, sovereign, financial institutions and non-financial entities within the countries that comprise the European Union, European Union candidate countries and other European countries. Foreign exposure underwriting and approvals are centralized. PNC currently underwrites new European activities if the credit is generally associated with activities of its United States commercial customers, and, in the case of PNC Business Credit’s United Kingdom operations, loans with acceptable risk as they are predominantly well secured by short-term assets or, in limited situations, the borrower’s appraised value of certain fixed assets. Country exposures are monitored and reported on a regular basis. We actively monitor sovereign risk, banking system health, and market conditions and adjust limits as appropriate. We rely on information from internal and external sources, including international financial institutions, economists and analysts, industry trade organizations, rating agencies, econometric data analytical service providers and geopolitical news analysis services.

Among the regions and nations that PNC monitors, we have identified five countries for which we are more closely monitoring their economic and financial situation. The basis for the increased monitoring includes, but is not limited to, sovereign debt burden, near term financing risk, political instability, GDP trends, balance of payments, market confidence, banking system distress and/or holdings of stressed sovereign debt. The countries identified are: Greece, Ireland, Italy, Portugal and Spain (collectively “GIIPS”).

Direct exposure primarily consists of loans, leases, securities, derivatives, letters of credit and unfunded contractual commitments with European entities. Indirect exposure arises where our clients, primarily U.S. entities, appoint PNC as a letter of credit issuing bank and we elect to assume the joint probability of default risk. For PNC to incur a loss in these indirect exposures, both the obligor and the financial counterparty participating bank would need to default. PNC assesses both the corporate customers and the participating banks for counterparty risk and where PNC has found that a participating bank exposes PNC to unacceptable risk, PNC will reject the participating bank as an acceptable counterparty and will ask the corporate customer to find an acceptable participating bank.

## BUSINESS SEGMENTS REVIEW

We have six reportable business segments:

• Retail Banking

• Corporate & Institutional Banking

• Asset Management Group

• Residential Mortgage Banking

• BlackRock

• Non-Strategic Assets Portfolio

Business segment results, including the basis of presentation of inter-segment revenues, and a description of each business are included in Note 26 Segment Reporting included in the Notes To Consolidated Financial Statements in Item 8 of this Report. Certain amounts included in this Item 7 and the Business Segment Highlights in the Executive Summary section of this Item 7 differ from those amounts shown in Note 26 primarily due to the presentation in this Financial Review of business net interest revenue on a taxable-equivalent basis. Note 26 presents results of businesses for 2013, 2012 and 2011.



## RETAIL BANKING
(Unaudited)

Table 23: Retail Banking Table

<table><tr><td colspan="3">Year ended December 31Dollars in millions, except as noted</td></tr><tr><td></td><td>2013</td><td>2012</td></tr><tr><td>Income Statement</td><td></td><td></td></tr><tr><td>Net interest income</td><td>$ 4,079</td><td>$ 4,316</td></tr><tr><td>Noninterest income</td><td></td><td></td></tr><tr><td>Service charges on deposits</td><td>570</td><td>547</td></tr><tr><td>Brokerage</td><td>224</td><td>189</td></tr><tr><td>Consumer services</td><td>935</td><td>838</td></tr><tr><td>Other</td><td>292</td><td>438</td></tr><tr><td>Total noninterest income</td><td>2,021</td><td>2,012</td></tr><tr><td>Total revenue</td><td>6,100</td><td>6,328</td></tr><tr><td>Provision for credit losses</td><td>657</td><td>800</td></tr><tr><td>Noninterest expense</td><td>4,576</td><td>4,586</td></tr><tr><td>Pretax earnings</td><td>867</td><td>942</td></tr><tr><td>Income taxes</td><td>317</td><td>346</td></tr><tr><td>Earnings</td><td>$ 550</td><td>$ 596</td></tr><tr><td>Average Balance Sheet</td><td></td><td></td></tr><tr><td>Loans</td><td></td><td></td></tr><tr><td>Consumer</td><td></td><td></td></tr><tr><td>Home equity</td><td>$ 29,300</td><td>$ 28,321</td></tr><tr><td>Indirect auto</td><td>7,746</td><td>5,467</td></tr><tr><td>Indirect other</td><td>909</td><td>1,174</td></tr><tr><td>Education</td><td>7,923</td><td>8,878</td></tr><tr><td>Credit cards</td><td>4,142</td><td>4,063</td></tr><tr><td>Other</td><td>2,148</td><td>2,039</td></tr><tr><td>Total consumer</td><td>52,168</td><td>49,942</td></tr><tr><td>Commercial and commercial real estate</td><td>11,266</td><td>11,198</td></tr><tr><td>Floor plan</td><td>2,055</td><td>1,788</td></tr><tr><td>Residential mortgage</td><td>741</td><td>946</td></tr><tr><td>Total loans</td><td>66,230</td><td>63,874</td></tr><tr><td>Goodwill and other intangible assets</td><td>6,116</td><td>6,123</td></tr><tr><td>Other assets</td><td>2,625</td><td>2,576</td></tr><tr><td>Total assets</td><td>$ 74,971</td><td>$ 72,573</td></tr><tr><td>Deposits</td><td></td><td></td></tr><tr><td>Noninterest-bearing demand</td><td>$ 21,248</td><td>$ 20,179</td></tr><tr><td>Interest-bearing demand</td><td>31,811</td><td>28,007</td></tr><tr><td>Money market</td><td>48,784</td><td>46,578</td></tr><tr><td>Total transaction deposits</td><td>101,843</td><td>94,764</td></tr><tr><td>Savings</td><td>10,835</td><td>9,751</td></tr><tr><td>Certificates of deposit</td><td>21,488</td><td>25,715</td></tr><tr><td>Total deposits</td><td>134,166</td><td>130,230</td></tr><tr><td>Other liabilities</td><td>337</td><td>340</td></tr><tr><td>Total liabilities</td><td>$134,503</td><td>$130,570</td></tr><tr><td>Performance Ratios</td><td></td><td></td></tr><tr><td>Return on average assets</td><td>.73%</td><td>.82%</td></tr><tr><td>Noninterest income to total revenue</td><td>33</td><td>32</td></tr><tr><td>Efficiency</td><td>75</td><td>72</td></tr></table>

<table><tr><td>Year ended December 31Dollars in millions, except as noted</td><td>2013</td><td>2012</td></tr><tr><td>Other Information (a)</td><td></td><td></td></tr><tr><td>Credit-related statistics:</td><td></td><td></td></tr><tr><td>Commercial nonperforming assets</td><td>$ 208</td><td>$ 245</td></tr><tr><td>Consumer nonperforming assets</td><td>1,077</td><td>902</td></tr><tr><td>Total nonperforming assets (b)</td><td>$1,285</td><td>$1,147</td></tr><tr><td>Purchased impaired loans (c)</td><td>$ 692</td><td>$ 819</td></tr><tr><td>Commercial lending net charge-offs</td><td>$ 89</td><td>$ 119</td></tr><tr><td>Credit card lending net charge-offs</td><td>156</td><td>174</td></tr><tr><td>Consumer lending (excluding credit card) net charge-offs</td><td>468</td><td>521</td></tr><tr><td>Total net charge-offs</td><td>$ 713</td><td>$ 814</td></tr><tr><td>Commercial lending net charge-off ratio</td><td>.67%</td><td>.92%</td></tr><tr><td>Credit card lending net charge-off ratio</td><td>3.77%</td><td>4.28%</td></tr><tr><td>Consumer lending (excluding credit card) net charge-off ratio (d)</td><td>.96%</td><td>1.11%</td></tr><tr><td>Total net charge-off ratio (d)</td><td>1.08%</td><td>1.27%</td></tr><tr><td>Home equity portfolio credit statistics: (e)</td><td></td><td></td></tr><tr><td>% of first lien positions at origination (f)</td><td>52%</td><td>42%</td></tr><tr><td>Weighted-average loan-to-value ratios (LTVs) (f) (g)</td><td>81%</td><td>81%</td></tr><tr><td>Weighted-average updated FICO scores (h)</td><td>745</td><td>742</td></tr><tr><td>Net charge-off ratio (d)</td><td>1.14%</td><td>1.22%</td></tr><tr><td>Delinquency data: (i)</td><td></td><td></td></tr><tr><td>Loans 30 - 59 days past due</td><td>.20%</td><td>.42%</td></tr><tr><td>Loans 60 - 89 days past due</td><td>.09%</td><td>.22%</td></tr><tr><td>Total accruing loans past due</td><td>.29%</td><td>.64%</td></tr><tr><td>Nonperforming loans</td><td>3.15%</td><td>2.64%</td></tr><tr><td>Other statistics:</td><td></td><td></td></tr><tr><td>ATMs</td><td>7,445</td><td>7,282</td></tr><tr><td>Branches (j)</td><td>2,714</td><td>2,881</td></tr><tr><td>Brokerage account assets (in billions)</td><td>$ 41</td><td>$ 38</td></tr><tr><td>Customer-related statistics: (in thousands, except as noted)</td><td></td><td></td></tr><tr><td>Non-branch deposit transactions (k)</td><td>25%</td><td>16%</td></tr><tr><td>Digital consumer customers (l)</td><td>38%</td><td>35%</td></tr><tr><td>Retail Banking checking relationships</td><td>6,648</td><td>6,475</td></tr><tr><td>Retail online banking active customers</td><td>4,592</td><td>4,227</td></tr><tr><td>Retail online bill payment active customers</td><td>1,293</td><td>1,236</td></tr></table>

(a) Presented as of December 31, except for net charge-offs and net charge-off ratios, which are for the year ended.

(b) Includes nonperforming loans of $1.2 billion at December 31, 2013 and $1.1 billion at December 31, 2012.

(c) Recorded investment of purchased impaired loans related to acquisitions.
(d) Ratios for 2013 include additional consumer charge-offs taken as a result of alignment with interagency guidance on practices for loans and lines of credit we implemented in the first quarter of 2013.

(e) Lien position, LTV and FICO statistics are based upon customer balances.

(f) Lien position and LTV calculation at December 31, 2013 reflect the use of revised assumptions where data is missing.

(g) LTV statistics are based upon current information.

(h) Represents FICO scores that are updated at least quarterly.

(i) Data based upon recorded investment. Past due amounts exclude purchased impaired loans, even if contractually past due as we are currently accreting interest income over the expected life of the loans. In the first quarter of 2012, we adopted a policy stating that Home equity loans past due 90 days or more would be placed on nonaccrual status.

(j) Excludes satellite offices (e.g., drive-ups, electronic branches and retirement centers) that provide limited products and/or services.

(k) Percentage of total deposit transactions processed at an ATM or through our mobile banking application.

(1) Represents consumer checking relationships that process the majority of their transactions through non-branch channels.



Retail Banking earned $550 million in 2013 compared with earnings of $596 million in 2012. The decrease in earnings was driven by lower net interest income, partially offset by a lower provision for credit losses.

Retail Banking continued to provide more cost effective alternative servicing channels that meet customers' evolving preferences for convenience.

- In 2013, approximately 38% of consumer customers used non-branch channels for the majority of their transactions compared with 35% in 2012.

- Non-branch deposit transactions via ATM and mobile channels increased to 25% of total deposit transactions in 2013 compared with 16% in 2012. In the fourth quarter of 2013, non-branch deposit transactions via ATM and mobile channels were 30% compared to 18% in the same period of 2012.

- PNC closed or consolidated 186 branches and invested selectively in 21 new branches in 2013. Retail Banking’s footprint extends across 17 states and Washington, D.C., covering nearly half the U.S. population with 2,714 branches and 7,445 ATMs serving 5.9 million consumers and 765 thousand small business relationships.

- Net checking relationships grew 173,000 in 2013. We continued to augment and refine our core checking products to enhance the customer experience and grow value. In 2013, we introduced Cash Flow Insight \( ^{SM} \) , an online tool for managing small business cash flow, and streamlined our consumer checking product line with the elimination of free checking for new customers.

Total revenue for 2013 was $6.1 billion compared with $6.3 billion for 2012. Net interest income of $4.1 billion decreased $237 million compared with 2012. The decrease resulted primarily from spread compression on deposits due to the continued low rate environment. Noninterest income increased $9 million compared to 2012. Growth in brokerage fees and the impact of higher customer-initiated fee based transactions was offset by fewer sales of Visa Class B common shares. In 2013, we sold 4 million Visa Class B common shares resulting in pretax gains of $168 million compared to pretax gains of $267 million on 9 million shares sold in 2012.

The provision for credit losses was $657 million in 2013 compared with $800 million in the prior year. Net charge-offs were $713 million in 2013 compared with $814 million in 2012. The provision for credit losses was favorably impacted by higher residential real estate values, and prior year provisioning related to alignment with interagency regulatory guidance primarily related to troubled debt restructurings resulting from bankruptcy. The decrease in net charge-offs was due to overall credit quality improvement.

Noninterest expense decreased $10 million in 2013 compared to 2012. The decrease was due to lower additions to legal reserves in 2013 and disciplined expense management, partially offset by a full year of operating expense in 2013 associated with the RBC Bank (USA) acquisition.
Growing core checking deposits is key to Retail Banking’s growth and to providing a source of low-cost funding to PNC. The deposit product strategy of Retail Banking is to remain disciplined on pricing, target specific products and markets for growth, and focus on the retention and growth of balances for relationship customers. In 2013, average total deposits of $134.2 billion increased $3.9 billion, or 3%, compared with 2012.

- Average transaction deposits grew $7.1 billion, or 7%, and average savings deposit balances grew $1.1 billion, or 11%, year-over-year as a result of organic deposit growth, continued customer preference for liquidity and the RBC Bank (USA) acquisition. In 2013, average demand deposits increased $4.9 billion, or 10%, to $53.1 billion and average money market deposits increased $2.2 billion, or 5%, to $48.8 billion.

- Total average certificates of deposit decreased $4.2 billion, or 16%, compared to 2012. The decline in average certificates of deposit was due to the expected run-off of maturing accounts.

Retail Banking continued to focus on a relationship-based lending strategy that targets specific products and markets for growth, small businesses, and auto dealerships. In 2013, average total loans were $66.2 billion, an increase of $2.4 billion, or 4%, over 2012.

- Average indirect auto loans increased $2.3 billion, or 42%, over 2012. The increase was primarily due to the expansion of our indirect sales force and product introduction to acquired markets, as well as overall increases in auto sales.

- Average home equity loans increased $1.0 billion, or 3%, over 2012. The portfolio grew modestly as increases in term loans were partially offset by declines in lines of credit. Retail Banking’s home equity loan portfolio is relationship based, with 97% of the portfolio attributable to borrowers in our primary geographic footprint.

- Average auto dealer floor plan loans grew $267 million, or 15%, in 2013, primarily resulting from dealer line utilization and additional dealer relationships.

- Average credit card balances increased $79 million, or 2%, over 2012 as a result of the portfolio purchase from RBC Bank (Georgia), National Association in March 2012 and organic growth.

- Average loan balances for the remainder of the portfolio declined a net $1.2 billion, driven by a decline in the education portfolio of $1.0 billion and in indirect other of $265 million. The discontinued government guaranteed education loan, indirect other and residential mortgage portfolios are primarily run-off portfolios.

Nonperforming assets totaled $1.3 billion at December 31, 2013, a 12% increase over 2012. The increase was primarily in consumer assets and was due to the alignment with interagency guidance on practices for loans and lines of credit related to consumer loans that we implemented in the first quarter of 2013.



## CORPORATE & INSTITUTIONAL BANKING
(Unaudited)

Table 24: Corporate & Institutional Banking Table

<table><tr><td>Year ended December 31Dollars in millions, except as noted</td><td>2013</td><td>2012</td></tr><tr><td>Income Statement</td><td></td><td></td></tr><tr><td>Net interest income</td><td>$ 3,804</td><td>$ 4,099</td></tr><tr><td>Noninterest income</td><td></td><td></td></tr><tr><td>Corporate service fees</td><td>1,097</td><td>1,030</td></tr><tr><td>Other</td><td>605</td><td>568</td></tr><tr><td>Noninterest income</td><td>1,702</td><td>1,598</td></tr><tr><td>Total revenue</td><td>5,506</td><td>5,697</td></tr><tr><td>Provision for credit losses (benefit)</td><td>(25)</td><td></td></tr><tr><td>Noninterest expense</td><td>1,999</td><td>2,028</td></tr><tr><td>Pretax earnings</td><td>3,532</td><td>3,669</td></tr><tr><td>Income taxes</td><td>1,268</td><td>1,341</td></tr><tr><td>Earnings</td><td>$ 2,264</td><td>$ 2,328</td></tr><tr><td>Average Balance Sheet</td><td></td><td></td></tr><tr><td>Loans</td><td></td><td></td></tr><tr><td>Commercial</td><td>$ 72,256</td><td>$ 63,480</td></tr><tr><td>Commercial real estate</td><td>17,668</td><td>15,768</td></tr><tr><td>Equipment lease financing</td><td>6,642</td><td>5,997</td></tr><tr><td>Total commercial lending</td><td>96,566</td><td>85,245</td></tr><tr><td>Consumer</td><td>947</td><td>821</td></tr><tr><td>Total loans</td><td>97,513</td><td>86,066</td></tr><tr><td>Goodwill and other intangible assets</td><td>3,804</td><td>3,656</td></tr><tr><td>Loans held for sale</td><td>1,017</td><td>1,222</td></tr><tr><td>Other assets</td><td>10,636</td><td>12,018</td></tr><tr><td>Total assets</td><td>$112,970</td><td>$102,962</td></tr><tr><td>Deposits</td><td></td><td></td></tr><tr><td>Noninterest-bearing demand</td><td>$ 41,514</td><td>$ 38,337</td></tr><tr><td>Money market</td><td>18,168</td><td>15,590</td></tr><tr><td>Other</td><td>7,124</td><td>6,108</td></tr><tr><td>Total deposits</td><td>66,806</td><td>60,035</td></tr><tr><td>Other liabilities</td><td>14,465</td><td>17,969</td></tr><tr><td>Total liabilities</td><td>$ 81,271</td><td>$ 78,004</td></tr></table>

<table><tr><td>Year ended December 31Dollars in millions, except as noted</td><td>2013</td><td>2012</td></tr><tr><td>Performance Ratios</td><td></td><td></td></tr><tr><td>Return on average assets</td><td>2.00%</td><td>2.26%</td></tr><tr><td>Noninterest income to total revenue</td><td>31</td><td>28</td></tr><tr><td>Efficiency</td><td>36</td><td>36</td></tr><tr><td>Commercial Mortgage Servicing Portfolio (in billions)</td><td></td><td></td></tr><tr><td>Beginning of period</td><td>$ 282</td><td>$ 267</td></tr><tr><td>Acquisitions/additions</td><td>83</td><td>64</td></tr><tr><td>Repayments/transfers</td><td>(57)</td><td>(49)</td></tr><tr><td>End of period</td><td>$ 308</td><td>$ 282</td></tr><tr><td>Other Information</td><td></td><td></td></tr><tr><td>Consolidated revenue from: (a)</td><td></td><td></td></tr><tr><td>Treasury Management (b)</td><td>$ 1,260</td><td>$ 1,380</td></tr><tr><td>Capital Markets (c)</td><td>$ 722</td><td>$ 710</td></tr><tr><td>Commercial mortgage loans held for sale (d)</td><td>$ 133</td><td>$ 104</td></tr><tr><td>Commercial mortgage loan servicing income (e)</td><td>226</td><td>195</td></tr><tr><td>Commercial mortgage servicing rights recovery/(impairment), net of economic hedge (f)</td><td>68</td><td>31</td></tr><tr><td>Total commercial mortgage banking activities</td><td>$ 427</td><td>$ 330</td></tr><tr><td>Average Loans (by C&amp;IB business)</td><td></td><td></td></tr><tr><td>Corporate Banking</td><td>$ 50,620</td><td>$44,945</td></tr><tr><td>Real Estate</td><td>22,287</td><td>18,418</td></tr><tr><td>Business Credit</td><td>11,678</td><td>10,083</td></tr><tr><td>Equipment Finance</td><td>9,994</td><td>9,035</td></tr><tr><td>Other</td><td>2,934</td><td>3,585</td></tr><tr><td>Total average loans</td><td>$ 97,513</td><td>$86,066</td></tr><tr><td>Total loans (g)</td><td>$101,773</td><td>$93,721</td></tr><tr><td>Net carrying amount of commercial mortgage servicing rights (g)</td><td>$ 549</td><td>$ 420</td></tr><tr><td>Credit-related statistics:</td><td></td><td></td></tr><tr><td>Nonperforming assets (g) (h)</td><td>$ 804</td><td>$ 1,181</td></tr><tr><td>Purchased impaired loans (g) (i)</td><td>$ 515</td><td>$ 875</td></tr><tr><td>Net charge-offs</td><td>$ 105</td><td>$ 142</td></tr></table>

(a) Represents consolidated PNC amounts. See the additional revenue discussion regarding treasury management, capital markets-related products and services, and commercial mortgage banking activities in the Product Revenue section of the Corporate & Institutional Banking Review.

(b) Includes amounts reported in net interest income and corporate service fees.

(c) Includes amounts reported in net interest income, corporate service fees and other noninterest income.

(d) Includes other noninterest income for valuations on commercial mortgage loans held for sale and related commitments, derivative valuations, origination fees, gains on sale of loans held for sale and net interest income on loans held for sale.

(e) Includes net interest income and noninterest income, primarily in corporate services fees, from loan servicing and ancillary services, net of commercial mortgage servicing rights amortization and a direct write-down of commercial mortgage servicing rights of $24 million recognized in the first quarter of 2012. Commercial mortgage servicing rights (impairment)/recovery, net of economic hedge is shown separately.

(f) Includes amounts reported in corporate services fees.

(g) As of December 31.

(h) Includes nonperforming loans of $.7 billion at December 31, 2013 and $1.0 billion at December 31, 2012.

(i) Recorded investment of purchased impaired loans related to acquisitions.



Corporate & Institutional Banking earned $2.3 billion in 2013, a decrease of $64 million compared with 2012. The decrease in earnings was due to lower net interest income, partially offset by an increase in noninterest income, a decrease in noninterest expenses and a lower provision for credit losses. We continued to focus on building client relationships, including increasing cross sales and adding new clients where the risk-return profile was attractive.

Results for 2013 and 2012 include the impact of the RBC Bank (USA) acquisition, which added approximately $7.5 billion of loans and $4.8 billion of deposits as of March 2, 2012.

Highlights of Corporate & Institutional Banking’s performance include the following:

- Corporate & Institutional Banking continued to execute on strategic initiatives, including in the Southeast, by organically growing and deepening client relationships that meet our risk/return measures. Approximately 740 new primary Corporate Banking clients were added in 2013.

- Loan commitments increased 9% to $196 billion at December 31, 2013 compared to December 31, 2012, primarily due to growth in our Real Estate, Corporate Banking and Business Credit businesses.

- Period-end loan balances have increased for the thirteenth consecutive quarter, including an increase of 2.5% at December 31, 2013 compared with September 30, 2013 and 8.6% compared with December 31, 2012.

- Our Treasury Management business, which ranks among the top providers in the country, continued to invest in markets, products and infrastructure as well as major initiatives such as healthcare.

- Midland Loan Services was the number one servicer of Fannie Mae and Freddie Mac multifamily and healthcare loans and was the second leading servicer of commercial and multifamily loans by volume as of June 30, 2013 according to Mortgage Bankers Association. Midland has received the highest primary, master and special servicer ratings for U.S. commercial mortgage servicing from Fitch Ratings, Standard & Poor’s and Morningstar.

- Mergers and Acquisitions Journal named Harris Williams & Co. its 2012 Mid-Market Investment Bank of the Year. This is the second time in three years that Harris Williams & Co. has earned the title.

Net interest income was $3.8 billion in 2013, a decrease of $295 million from 2012, reflecting lower spreads on loans and deposits and lower purchase accounting accretion, partially offset by higher average loans and deposits.

Corporate service fees were $1.1 billion in 2013, increasing $67 million compared to 2012. This increase was primarily due to higher net commercial mortgage servicing rights valuations driven by the impact of higher market rates, higher commercial mortgage servicing fees, net of amortization, and higher treasury management fees, partially offset by lower merger and acquisition advisory fees. The majority of corporate service fees are the noninterest income portion of treasury management revenue, corporate finance fees, including revenue from certain capital markets-related products and services, and the noninterest income portion of commercial mortgage servicing revenue.

Other noninterest income was $605 million in 2013 compared with $568 million in 2012. The increase of $37 million was driven by the impact of higher market interest rates on credit valuations for customer-related derivative activities and an increase in revenues from commercial mortgage loans held for sale, which more than offset lower customer-driven derivatives revenue.

For 2013, there was a benefit from the provision for credit losses of $25 million compared to zero in 2012, reflecting continued improvement in credit quality. Net charge-offs were $105 million in 2013, which represents a decrease of $37 million, or 26%, compared with 2012 primarily attributable to lower levels of commercial real estate and commercial charge-offs.

Nonperforming assets declined to $804 million, representing a 32% decrease from December 31, 2012, as a result of improving credit quality.

Noninterest expense was $2.0 billion in 2013, a decrease of $29 million from 2012, primarily driven by lower revenue-related compensation costs, mostly offset by the impact of the RBC Bank (USA) acquisition and higher asset impairments.

The effective tax rate was 35.9% for 2013 compared with 36.5% for 2012. The decrease in the effective tax rate resulted from a one-time tax benefit attributable to an assertion under ASC 740 – Income Taxes that the earnings of certain non-U.S. subsidiaries will be indefinitely reinvested.

Average loans were $97.5 billion in 2013 compared with $86.1 billion in 2012, an increase of 13% reflecting strong growth across each of the commercial lending products.

- The Corporate Banking business provides lending, treasury management and capital markets-related products and services to mid-sized corporations, government and not-for-profit entities, and to large corporations. Average loans for this business increased $5.7 billion, or 13%, in 2013 compared with 2012, primarily due to an increase in loan commitments from specialty lending businesses.

- PNC Real Estate provides commercial real estate and real estate-related lending and is one of the industry’s top providers of both conventional and affordable multifamily financing. Average loans for this business increased $3.9 billion, or 21%, in 2013 compared with 2012 due to increased originations.



- PNC Business Credit was one of the top three asset-based lenders in the country, as of year-end 2013, with increasing market share according to the Commercial Finance Association. The loan portfolio is relatively high yielding, with acceptable risk as the loans are mainly secured by short-term assets. Average loans increased $1.6 billion, or 16%, in 2013 compared with 2012 due to customers seeking stable lending sources, loan usage rates and market share expansion.

- PNC Equipment Finance was the 4th largest bank-affiliated leasing company with over $11 billion in equipment finance assets as of December 31, 2013. Average equipment finance assets for the leasing company in 2013 were $11.4 billion, an increase of $1.1 billion or 11% compared with 2012.

Average deposits were $66.8 billion in 2013, an increase of $6.8 billion, or 11%, compared with 2012 as a result of business growth and inflows into noninterest-bearing and money market deposits.

The commercial mortgage servicing portfolio was $308 billion at December 31, 2013 compared with $282 billion at December 31, 2012 as servicing additions exceeded portfolio run-off.

## PRODUCT REVENUE

In addition to credit and deposit products for commercial customers, Corporate & Institutional Banking offers other services, including treasury management, capital markets-related products and services, and commercial mortgage banking activities, for customers of all our business segments. On a consolidated basis, the revenue from these other services is included in net interest income, corporate service fees and other noninterest income. From a segment perspective, the majority of the revenue and expense related to these services is reflected in the Corporate & Institutional Banking segment results and the remainder is reflected in the results of other businesses. The Other Information section in Table 24 in this Business Segments Review section includes the consolidated revenue to PNC for these services. A discussion of the consolidated revenue from these services follows.

Treasury management revenue comprised of fees and net interest income from customer deposit balances totaled $1.3 billion for 2013 compared with $1.4 billion for 2012. Lower spreads on deposits drove the decline in revenue in 2013 compared with 2012. Growth in deposit balances, and products such as liquidity management products and payables was strong.

Capital markets revenue includes merger and acquisition advisory fees, loan syndications, derivatives, foreign exchange, asset-backed finance revenue and fixed income activities. Revenue from capital markets-related products and services totaled $722 million in 2013 compared with $710 million in 2012. The increase was driven by the impact of higher market interest rates on credit valuations for customer-related derivatives activities, mostly offset by lower merger and acquisition advisory fees and customer-driven derivatives and fixed income revenue.

Commercial mortgage banking activities include revenue derived from commercial mortgage servicing (including net interest income and noninterest income from loan servicing and ancillary services, net of commercial mortgage servicing rights amortization, and commercial mortgage servicing rights valuations net of economic hedge), and revenue derived from commercial mortgage loans intended for sale and related hedges (including loan origination fees, net interest income, valuation adjustments and gains or losses on sales).

Commercial mortgage banking activities resulted in revenue of $427 million in 2013 compared with $330 million in 2012. The increase was mainly due to higher net revenue from commercial mortgage servicing, primarily driven by the impact of higher market interest rates on net commercial mortgage servicing rights valuations, and higher loan originations. The commercial mortgage banking activities for 2012 included a direct write-down of commercial mortgage servicing rights of $24 million.



## ASSET MANAGEMENT GROUP
(Unaudited)

Table 25: Asset Management Group Table

<table><tr><td>Year ended December 31Dollars in millions, except as noted</td><td>2013</td><td>2012</td></tr><tr><td>Income Statement</td><td></td><td></td></tr><tr><td>Net interest income</td><td>$ 288</td><td>$ 297</td></tr><tr><td>Noninterest income</td><td>752</td><td>676</td></tr><tr><td>Total revenue</td><td>1,040</td><td>973</td></tr><tr><td>Provision for credit losses</td><td>10</td><td>11</td></tr><tr><td>Noninterest expense</td><td>774</td><td>732</td></tr><tr><td>Pretax earnings</td><td>256</td><td>230</td></tr><tr><td>Income taxes</td><td>94</td><td>85</td></tr><tr><td>Earnings</td><td>$ 162</td><td>$ 145</td></tr><tr><td>Average Balance Sheet</td><td></td><td></td></tr><tr><td>Loans</td><td></td><td></td></tr><tr><td>Consumer</td><td>$5,025</td><td>$4,416</td></tr><tr><td>Commercial and commercial real estate</td><td>1,047</td><td>1,076</td></tr><tr><td>Residential mortgage</td><td>776</td><td>695</td></tr><tr><td>Total loans</td><td>6,848</td><td>6,187</td></tr><tr><td>Goodwill and other intangible assets</td><td>293</td><td>329</td></tr><tr><td>Other assets</td><td>225</td><td>219</td></tr><tr><td>Total assets</td><td>$7,366</td><td>$6,735</td></tr><tr><td>Deposits</td><td></td><td></td></tr><tr><td>Noninterest-bearing demand</td><td>$1,311</td><td>$1,462</td></tr><tr><td>Interest-bearing demand</td><td>3,491</td><td>2,746</td></tr><tr><td>Money market</td><td>3,754</td><td>3,553</td></tr><tr><td>Total transaction deposits</td><td>8,556</td><td>7,761</td></tr><tr><td>CDs/IRAs/savings deposits</td><td>438</td><td>491</td></tr><tr><td>Total deposits</td><td>8,994</td><td>8,252</td></tr><tr><td>Other liabilities</td><td>60</td><td>68</td></tr><tr><td>Total liabilities</td><td>$9,054</td><td>$8,320</td></tr><tr><td>Performance Ratios</td><td></td><td></td></tr><tr><td>Return on average assets</td><td>2.20%</td><td>2.15%</td></tr><tr><td>Noninterest income to total revenue</td><td>72</td><td>69</td></tr><tr><td>Efficiency</td><td>74</td><td>75</td></tr></table>

<table><tr><td>Year ended December 31Dollars in millions, except as noted</td><td>2013</td><td>2012</td></tr><tr><td>Other Information</td><td></td><td></td></tr><tr><td>Total nonperforming assets (a) (b)</td><td>$ 75</td><td>$ 69</td></tr><tr><td>Purchased impaired loans (a) (c)</td><td>$ 99</td><td>$ 109</td></tr><tr><td>Total net charge-offs</td><td>$ 1</td><td>$ 6</td></tr><tr><td>Assets Under Administration(in billions) (a) (d)</td><td></td><td></td></tr><tr><td>Personal</td><td>$ 111</td><td>$ 107</td></tr><tr><td>Institutional</td><td>136</td><td>117</td></tr><tr><td>Total</td><td>$ 247</td><td>$ 224</td></tr><tr><td>Asset Type</td><td></td><td></td></tr><tr><td>Equity</td><td>$ 142</td><td>$ 120</td></tr><tr><td>Fixed Income</td><td>70</td><td>69</td></tr><tr><td>Liquidity/Other</td><td>35</td><td>35</td></tr><tr><td>Total</td><td>$ 247</td><td>$ 224</td></tr><tr><td>Discretionary assets under management</td><td></td><td></td></tr><tr><td>Personal</td><td>$ 83</td><td>$ 73</td></tr><tr><td>Institutional</td><td>44</td><td>39</td></tr><tr><td>Total</td><td>$ 127</td><td>$ 112</td></tr><tr><td>Asset Type</td><td></td><td></td></tr><tr><td>Equity</td><td>$ 70</td><td>$ 56</td></tr><tr><td>Fixed Income</td><td>39</td><td>39</td></tr><tr><td>Liquidity/Other</td><td>18</td><td>17</td></tr><tr><td>Total</td><td>$ 127</td><td>$ 112</td></tr><tr><td>Nondiscretionary assets under administration</td><td></td><td></td></tr><tr><td>Personal</td><td>$ 28</td><td>$ 34</td></tr><tr><td>Institutional</td><td>92</td><td>78</td></tr><tr><td>Total</td><td>$ 120</td><td>$ 112</td></tr><tr><td>Asset Type</td><td></td><td></td></tr><tr><td>Equity</td><td>$ 72</td><td>$ 64</td></tr><tr><td>Fixed Income</td><td>31</td><td>30</td></tr><tr><td>Liquidity/Other</td><td>17</td><td>18</td></tr><tr><td>Total</td><td>$ 120</td><td>$ 112</td></tr></table>

(a) As of December 31.

(b) Includes nonperforming loans of $70 million at both December 31, 2013 and December 31, 2012.

(c) Recorded investment of purchased impaired loans related to acquisitions.

(d) Excludes brokerage account assets.



Asset Management Group earned $162 million in 2013 compared with $145 million in 2012. Assets under administration were $247 billion as of December 31, 2013 compared to $224 billion as of December 31, 2012. Earnings increased due to higher noninterest income from higher assets, partially offset by higher noninterest expense from strategic business investments.

The core growth strategies for the business include increasing sales sourced from other PNC lines of business, maximizing front line productivity and optimizing market presence including additions to staff in high opportunity markets. Through 2013, the business delivered strong sales production and benefited from sales sourced from other PNC lines of business.

Highlights of Asset Management Group’s performance during 2013 include the following:

- Positive net flows of approximately $4.7 billion in discretionary assets under management after adjustments to total net flows for cyclical client activities,

- New primary client acquisitions increased 22% over 2012,

- Strong sales production, an increase of 14% over 2012,

- Significant sales sourced from other PNC lines of business, an increase of 44% over 2012, and

- Continued levels of new business investment and focused hiring to drive growth resulted in a 5% increase in personnel.
Assets under administration increased $23 billion compared to a year ago. Discretionary assets under management were $127 billion at December 31, 2013 compared with $112 billion at December 31, 2012. The increase was driven by higher equity markets and strong sales resulting in positive net flows, after adjustments to total net flows for cyclical client activities.

Total revenue for 2013 increased $67 million to $1.0 billion compared with $973 million for 2012, primarily relating to noninterest income due to stronger average equity markets and positive net flows.

Noninterest expense was $774 million in 2013, an increase of $42 million, or 6%, from the prior year. The increase was primarily attributable to compensation expense. Over the last 12 months, total full-time headcount has increased by approximately 180 positions, or 5%. The business remains focused on managing expenses as it invests in growth opportunities.

Average deposits for 2013 increased $.7 billion, or 9%, from the prior year. Average transaction deposits grew 10% to $8.6 billion compared with 2012 and were partially offset by the run-off of maturing certificates of deposit. Average loan balances of $6.8 billion increased $.7 billion, or 11%, from the prior year due to continued growth in the consumer loan portfolio, primarily home equity installment loans, due to favorable interest rates.



## RESIDENTIAL MORTGAGE BANKING
(Unaudited)

Table 26: Residential Mortgage Banking Table

<table><tr><td>Year ended December 31Dollars in millions, except as noted</td><td>2013</td><td>2012</td></tr><tr><td>Income Statement</td><td></td><td></td></tr><tr><td>Net interest income</td><td>$ 194</td><td>$ 209</td></tr><tr><td>Noninterest income</td><td></td><td></td></tr><tr><td>Loan servicing revenue</td><td></td><td></td></tr><tr><td>Servicing fees</td><td>174</td><td>205</td></tr><tr><td>Net MSR hedging gains</td><td>121</td><td>119</td></tr><tr><td>Loan sales revenue</td><td></td><td></td></tr><tr><td>Benefit / (Provision) for residential mortgage repurchase obligations</td><td>53</td><td>(761)</td></tr><tr><td>Loan sales revenue</td><td>568</td><td>747</td></tr><tr><td>Other</td><td>(10)</td><td>7</td></tr><tr><td>Total noninterest income</td><td>906</td><td>317</td></tr><tr><td>Total revenue</td><td>1,100</td><td>526</td></tr><tr><td>Provision for credit losses (benefit)</td><td>21</td><td>(5)</td></tr><tr><td>Noninterest expense (a)</td><td>845</td><td>992</td></tr><tr><td>Pretax earnings (loss)</td><td>234</td><td>(461)</td></tr><tr><td>Income taxes (benefit)</td><td>86</td><td>(153)</td></tr><tr><td>Earnings (loss)</td><td>$ 148</td><td>$ (308)</td></tr><tr><td>Average Balance Sheet</td><td></td><td></td></tr><tr><td>Portfolio loans</td><td>$2,376</td><td>$ 2,719</td></tr><tr><td>Loans held for sale</td><td>1,896</td><td>1,758</td></tr><tr><td>Mortgage servicing rights (MSR)</td><td>938</td><td>632</td></tr><tr><td>Other assets</td><td>4,686</td><td>6,420</td></tr><tr><td>Total assets</td><td>$9,896</td><td>$11,529</td></tr><tr><td>Deposits</td><td>$2,920</td><td>$ 2,560</td></tr><tr><td>Borrowings and other liabilities</td><td>3,142</td><td>4,086</td></tr><tr><td>Total liabilities</td><td>$6,062</td><td>$ 6,646</td></tr><tr><td>Performance Ratios</td><td></td><td></td></tr><tr><td>Return on average assets</td><td>1.50%</td><td>(2.67)%</td></tr><tr><td>Noninterest income to total revenue</td><td>82</td><td>60</td></tr><tr><td>Efficiency</td><td>77</td><td>189</td></tr></table>

<table><tr><td>Year ended December 31Dollars in millions, except as noted</td><td>2013</td><td>2012</td></tr><tr><td>Residential Mortgage Servicing Portfolio - Serviced for Third Parties (in billions)</td><td></td><td></td></tr><tr><td>Beginning of period</td><td>$ 119</td><td>$ 118</td></tr><tr><td>Acquisitions</td><td>10</td><td>21</td></tr><tr><td>Additions</td><td>15</td><td>14</td></tr><tr><td>Repayments/transfers</td><td>(30)</td><td>(34)</td></tr><tr><td>End of period</td><td>$ 114</td><td>$ 119</td></tr><tr><td>Servicing portfolio - third-party statistics: (b)</td><td></td><td></td></tr><tr><td>Fixed rate</td><td>93%</td><td>92%</td></tr><tr><td>Adjustable rate/balloon</td><td>7%</td><td>8%</td></tr><tr><td>Weighted-average interest rate</td><td>4.59%</td><td>4.94%</td></tr><tr><td>MSR capitalized value (in billions)</td><td>$ 1.1</td><td>$ .7</td></tr><tr><td>MSR capitalization value (in basis points)</td><td>95</td><td>54</td></tr><tr><td>Weighted-average servicing fee (in basis points)</td><td>28</td><td>28</td></tr><tr><td>Residential Mortgage Repurchase Reserve</td><td></td><td></td></tr><tr><td>Beginning of period</td><td>$ 614</td><td>$ 83</td></tr><tr><td>(Benefit)/Provision</td><td>(53)</td><td>761</td></tr><tr><td>RBC Bank (USA) acquisition</td><td></td><td>26</td></tr><tr><td>Agency settlements</td><td>(191)</td><td></td></tr><tr><td>Losses - loan repurchases</td><td>(239)</td><td>(256)</td></tr><tr><td>End of Period</td><td>$ 131</td><td>$ 614</td></tr><tr><td>Other Information</td><td></td><td></td></tr><tr><td>Loan origination volume (in billions)</td><td>$15.1</td><td>$15.2</td></tr><tr><td>Loan sale margin percentage</td><td>3.76%</td><td>4.92%</td></tr><tr><td>Percentage of originations represented by:</td><td></td><td></td></tr><tr><td>Agency and government programs</td><td>99%</td><td>100%</td></tr><tr><td>Purchase volume (c)</td><td>30%</td><td>23%</td></tr><tr><td>Refinance volume</td><td>70%</td><td>77%</td></tr><tr><td>Total nonperforming assets (b) (d)</td><td>$ 189</td><td>$ 134</td></tr></table>

(a) Includes a goodwill impairment charge of $45 million during the fourth quarter of 2012.

(b) As of December 31.

(c) Mortgages with borrowers as part of residential real estate purchase transactions.

(d) Includes nonperforming loans of $143 million at December 31, 2013 and $90 million at December 31, 2012.



Residential Mortgage Banking earned $148 million in 2013 compared with a net loss of $308 million in 2012. Earnings increased from the prior year as a result of the improvement in the provision for residential mortgage repurchase obligations and lower noninterest expense, partially offset by lower loan sales revenue.

The strategic focus of the business is the acquisition of new customers through a retail loan officer sales force with an emphasis on home purchase transactions. Our strategy involves competing on the basis of superior service to new and existing customers in serving their home purchase and refinancing needs. A key consideration in pursuing this approach is the cross-sell opportunity, especially in the bank footprint markets.

## Residential Mortgage Banking overview:

- Total loan originations were $15.1 billion in 2013 compared with $15.2 billion in 2012. Loans continue to be originated primarily through direct channels under Federal National Mortgage Association (FNMA), Federal Home Loan Mortgage Corporation (FHLMC) and Federal Housing Administration (FHA)/Department of Veterans Affairs (VA) agency guidelines. Refinancings were 70% of originations for 2013 and 77% in 2012. During 2013, 32% of loan originations were under the original or revised Home Affordable Refinance Program (HARP or HARP 2).

- Investors having purchased mortgage loans may request PNC to indemnify them against losses on certain loans or to repurchase loans that they believe do not comply with applicable contractual loan origination covenants and representations and warranties we have made. At December 31, 2013, the liability for estimated losses on repurchase and indemnification claims for the Residential Mortgage Banking business segment was $131 million compared with $614 million at December 31, 2012. See the Recourse and Repurchase Obligations section of this Item 7 and Note 24 Commitments and Guarantees in the Notes to Consolidated Financial Statements of Item 8 of this Report for additional information.

– During the fourth quarter of 2013, settlements were reached with both FNMA and FHLMC regarding repurchase claims on 2008 and prior vintage loans. As a result of these settlements, a net reserve release of $124 million was recorded.

- Residential mortgage loans serviced for others totaled $114 billion at December 31, 2013 and $119 billion at December 31, 2012 as payoffs continued to outpace new direct loan origination volume and acquisitions.

- Noninterest income was $906 million in 2013 compared with $317 million in 2012. Declines in loan sales revenue and servicing fees were more than offset by the improvement in the provision for residential mortgage repurchase obligations. The decline in loan sales revenue resulted from an increase in mortgage interest rates which had the effect of reducing gain on sale margins and, to a lesser extent, loan origination volume.

- Noninterest expense was $845 million in 2013 compared with $992 million in 2012, driven primarily by reduced mortgage foreclosure-related expenses. Also, goodwill impairment of $45 million was recorded in 2012.

- The fair value of mortgage servicing rights was $1.1 billion at December 31, 2013 compared with $7 billion at December 31, 2012. The increase was due to higher mortgage interest rates at December 31, 2013.



## BLACKROCK

(Unaudited)

## Table 27: BlackRock Table

Information related to our equity investment in BlackRock follows:

<table><tr><td>Year ended December 31Dollars in millions</td><td>2013</td><td>2012</td></tr><tr><td>Business segment earnings (a)</td><td>$469</td><td>$395</td></tr><tr><td>PNC’s economic interest in BlackRock (b)</td><td>22%</td><td>22%</td></tr></table>

(a) Includes PNC’s share of BlackRock’s reported GAAP earnings and additional income taxes on those earnings incurred by PNC.

(b) At December 31.

<table><tr><td>In billions</td><td>December 31 2013</td><td>December 31 2012</td></tr><tr><td>Carrying value of PNC’s investment in BlackRock (c)</td><td>$ 6.0</td><td>$5.6</td></tr><tr><td>Market value of PNC’s investment in BlackRock (d)</td><td>11.7</td><td>7.4</td></tr></table>

(c) PNC accounts for its investment in BlackRock under the equity method of accounting, exclusive of a related deferred tax liability of $2.0 billion at December 31, 2013 and $1.9 billion at December 31, 2012. Our voting interest in BlackRock common stock was approximately 21% at December 31, 2013.

(d) Does not include liquidity discount.

PNC accounts for its BlackRock Series C Preferred Stock at fair value, which offsets the impact of marking-to-market the obligation to deliver these shares to BlackRock to partially fund BlackRock long-term incentive plan (LTIP) programs. The fair value amount of the BlackRock Series C Preferred Stock is included on our Consolidated Balance Sheet in the caption Other assets. Additional information regarding the valuation of the BlackRock Series C Preferred Stock is included in Note 9 Fair Value in the Notes To Consolidated Financial Statements in Item 8 of this Report.

On January 31, 2013, we transferred 205,350 shares of BlackRock Series C Preferred Stock to BlackRock to satisfy a portion of our LTIP obligation. The transfer reduced Other assets and Other liabilities on our Consolidated Balance Sheet by $33 million. At December 31, 2013, we hold approximately 1.3 million shares of BlackRock Series C Preferred Stock which are available to fund our obligation in connection with the BlackRock LTIP programs. Additional information regarding our BlackRock LTIP shares obligation is included in Note 16 Stock Based Compensation Plans in the Notes To Consolidated Financial Statements in Item 8 of this Report.

## NON-STRATEGIC ASSETS PORTFOLIO
(Unaudited)

Table 28: Non-Strategic Assets Portfolio Table

<table><tr><td>Year ended December 31Dollars in millions</td><td>2013</td><td>2012</td></tr><tr><td>Income Statement</td><td></td><td></td></tr><tr><td>Net interest income</td><td>$ 689</td><td>$ 830</td></tr><tr><td>Noninterest income</td><td>53</td><td>13</td></tr><tr><td>Total revenue</td><td>742</td><td>843</td></tr><tr><td>Provision for credit losses (benefit)</td><td>(21)</td><td>181</td></tr><tr><td>Noninterest expense</td><td>163</td><td>287</td></tr><tr><td>Pretax earnings</td><td>600</td><td>375</td></tr><tr><td>Income taxes</td><td>221</td><td>138</td></tr><tr><td>Earnings</td><td>$ 379</td><td>$ 237</td></tr><tr><td>Average Balance Sheet</td><td></td><td></td></tr><tr><td>Commercial Lending:</td><td></td><td></td></tr><tr><td>Commercial/Commercial real estate</td><td>$ 382</td><td>$ 894</td></tr><tr><td>Lease financing</td><td>687</td><td>677</td></tr><tr><td>Total commercial lending</td><td>1,069</td><td>1,571</td></tr><tr><td>Consumer Lending:</td><td></td><td></td></tr><tr><td>Home equity</td><td>3,993</td><td>4,584</td></tr><tr><td>Residential real estate</td><td>5,613</td><td>6,259</td></tr><tr><td>Total consumer lending</td><td>9,606</td><td>10,843</td></tr><tr><td>Total portfolio loans</td><td>10,675</td><td>12,414</td></tr><tr><td>Other assets (a)</td><td>(688)</td><td>(364)</td></tr><tr><td>Total assets</td><td>$ 9,987</td><td>$12,050</td></tr><tr><td>Deposits and other liabilities</td><td>$ 236</td><td>$ 183</td></tr><tr><td>Total liabilities</td><td>$ 236</td><td>$ 183</td></tr><tr><td>Performance Ratios</td><td></td><td></td></tr><tr><td>Return on average assets</td><td>3.79%</td><td>1.97%</td></tr><tr><td>Noninterest income to total revenue</td><td>7</td><td>2</td></tr><tr><td>Efficiency</td><td>22</td><td>34</td></tr><tr><td>Other Information</td><td></td><td></td></tr><tr><td>Nonperforming assets (b) (c)</td><td>$ 834</td><td>$ 999</td></tr><tr><td>Purchased impaired loans (b) (d)</td><td>$ 4,797</td><td>$ 5,547</td></tr><tr><td>Net charge-offs</td><td>$ 172</td><td>$ 299</td></tr><tr><td>Net charge-off ratio</td><td>1.61%</td><td>2.41%</td></tr><tr><td>Loans (b)</td><td></td><td></td></tr><tr><td>Commercial Lending</td><td></td><td></td></tr><tr><td>Commercial/Commercial real estate</td><td>$ 236</td><td>$ 665</td></tr><tr><td>Lease financing</td><td>680</td><td>686</td></tr><tr><td>Total commercial lending</td><td>916</td><td>1,351</td></tr><tr><td>Consumer Lending</td><td></td><td></td></tr><tr><td>Home equity</td><td>3,692</td><td>4,237</td></tr><tr><td>Residential real estate</td><td>5,267</td><td>6,093</td></tr><tr><td>Total consumer lending</td><td>8,959</td><td>10,330</td></tr><tr><td>Total loans</td><td>$ 9,875</td><td>$11,681</td></tr></table>

(a) Other assets includes deferred taxes, ALLL and OREO. Other assets were negative in both periods due to the ALLL.

(b) As of December 31.

(c) Includes nonperforming loans of $.7 billion at both December 31, 2013 and December 31, 2012.

(d) Recorded investment of purchased impaired loans related to acquisitions. At December 31, 2013, this segment contained 79% of PNC’s purchased impaired loans.



This business segment consists primarily of non-strategic assets obtained through acquisitions of other companies. The business activity of this segment is to manage the wind-down of the portfolio while maximizing the value and mitigating risk. In March 2012, RBC Bank (USA) was acquired, which added approximately $1.0 billion of residential real estate loans, $2 billion of commercial/commercial real estate loans and $2 billion of OREO assets as of the acquisition date. Of these assets, $1.0 billion were deemed purchased impaired loans.

Non-Strategic Assets Portfolio had earnings of $379 million in 2013 compared with $237 million in 2012. Earnings increased year-over-year due to lower provision for credit losses and lower noninterest expense, partially offset by lower net interest income.

## Non-Strategic Assets Portfolio overview:

- Net interest income was $689 million in 2013 compared with $830 million in 2012. The decrease was driven by lower purchase accounting accretion as well as lower average loan balances.

- Noninterest income was $53 million in 2013 compared with $13 million in 2012. The increase was driven by lower provision for estimated losses on home equity repurchase obligations.

- The 2013 period reflected a benefit from the provision for credit losses of $21 million compared to an expense of $181 million in 2012 primarily due to the increasing value of residential real estate.

- Noninterest expense in 2013 was $163 million compared with $287 million in 2012. The decrease was driven by lower commercial OREO write-downs and lower shared service expenses on consumer loans.

- Average portfolio loans declined to $10.7 billion in 2013 compared with $12.4 billion in 2012. The overall decline was driven by customer payment activity and portfolio management activities to reduce under-performing assets, partially offset by the addition of loans from the March 2012 RBC Bank (USA) acquisition.

- Nonperforming loans were $.7 billion at December 31, 2013 and December 31, 2012. The consumer lending portfolio comprised 90% of the nonperforming loans in this segment at December 31, 2013. Nonperforming consumer loans increased $28 million from December 31, 2012, due to alignment with interagency guidance in the first quarter of 2013. The commercial lending portfolio comprised 10% of the nonperforming loans as of December 31, 2013. Nonperforming commercial loans decreased $71 million from December 31, 2012 due to improved credit quality.

- Net charge-offs declined from $299 million in 2012 to $172 million in 2013 primarily due to lower charge-offs on home equity loans.

- At December 31, 2013, the liability for estimated losses on repurchase and indemnification claims for the Non-Strategic Assets Portfolio was $22 million compared to $58 million at December 31, 2012. See the Recourse and Repurchase Obligations section of this Item 7 and Note 24 Commitments and Guarantees in the Notes To Consolidated Financial Statements included in Item 8 of this Report for additional information.

## CRITICAL ACCOUNTING ESTIMATES AND JUDGMENTS

Our consolidated financial statements are prepared by applying certain accounting policies. Note 1 Accounting Policies in the Notes To Consolidated Financial Statements in Item 8 of this Report describes the most significant accounting policies that we use. Certain of these policies require us to make estimates or economic assumptions that may vary under different assumptions or conditions and such variations may significantly affect our reported results and financial position for the period or in future periods.

## Fair Value Measurements

We must use estimates, assumptions, and judgments when assets and liabilities are required to be recorded at, or adjusted to reflect, fair value.

Assets and liabilities carried at fair value inherently result in a higher degree of financial statement volatility. Fair values and the information used to record valuation adjustments for certain assets and liabilities are based on either quoted market prices or are provided by independent third-party sources, including appraisers and valuation specialists, when available. When such third-party information is not available, we estimate fair value primarily by using cash flow and other financial modeling techniques. Changes in underlying factors, assumptions, or estimates in any of these areas could materially impact our future financial condition and results of operations.

PNC applies ASC 820 Fair Value Measurements and Disclosures. This guidance defines fair value as the price that would be received to sell a financial asset or paid to transfer a financial liability in an orderly transaction between market participants at the measurement date. This guidance requires a three level hierarchy for disclosure of assets and liabilities recorded at fair value. The classification of assets and liabilities within the hierarchy is based on whether the inputs to the valuation methodology used in the measurement are observable or unobservable.

The following sections of this Report provide further information on this type of activity:

- Fair Value Measurements included within this Item 7, and

- Note 9 Fair Value included in the Notes To Consolidated Financial Statements in Item 8 of this Report.



ALLOWANCES FOR LOAN AND LEASE LOSSES AND UNFUNDED LOAN COMMITMENTS AND LETTERS OF CREDIT
We maintain the ALLL and the Allowance For Unfunded Loan Commitments And Letters Of Credit at levels that we believe to be appropriate to absorb estimated probable credit losses incurred in the loan and lease portfolio and on these unfunded credit facilities as of the balance sheet date. Our determination of the allowances is based on periodic evaluations of the loan and lease portfolios and unfunded credit facilities and other relevant factors. These critical estimates include the use of significant amounts of PNC's own historical data and complex methods to interpret them. We have an ongoing process to evaluate and enhance the quality, quantity and timeliness of our data and interpretation methods used in the determination of these allowances. These evaluations are inherently subjective, as they require material estimates and may be susceptible to significant change, and include, among others:

• Probability of default (PD),

• Loss given default (LGD),

• Exposure at date of default (EAD),

• Movement through delinquency stages,

• Amounts and timing of expected future cash flows,

- Value of collateral, which may be obtained from third parties, and

- Qualitative factors, such as changes in current economic conditions, that may not be reflected in modeled results.

In determining the appropriateness of the ALLL, we make specific allocations to impaired loans and allocations to portfolios of commercial and consumer loans. We also allocate reserves to provide coverage for probable losses incurred in the portfolio at the balance sheet date based upon current market conditions, which may not be reflected in historical loss data. Commercial lending is the largest category of credits and is sensitive to changes in assumptions and judgments underlying the determination of the ALLL. We have allocated approximately $1.5 billion, or 43%, of the ALLL at December 31, 2013 to the commercial lending category. Consumer lending allocations are made based on historical loss experience adjusted for recent activity. Approximately $2.1 billion, or 57%, of the ALLL at December 31, 2013 has been allocated to these consumer lending categories.

To the extent actual outcomes differ from our estimates, additional provision for credit losses may be required that would reduce future earnings. See the following for additional information:

- Allowances For Loan And Lease Losses And Unfunded Loan Commitments And Letters Of Credit in the Credit Risk Management section of this Item 7 (which includes an illustration of the estimated impact on the aggregate of the ALLL and allowance for unfunded loan commitments and letters of credit assuming we increased pool reserve loss rates for certain loan categories), and
- Note 7 Allowances for Loan and Lease Losses and Unfunded Loan Commitments and Letters of Credit in the Notes To Consolidated Financial Statements and Allocation of Allowance for Loan and Lease Losses in the Statistical Information (Unaudited) section of Item 8 of this Report.

ESTIMATED CASH FLOWS ON PURCHASED IMPAIRED LOANS
ASC 310-30 Loans and Debt Securities Acquired with
Deteriorated Credit Quality (formerly SOP 03-3) provides the
GAAP guidance for accounting for certain loans. These loans
have experienced a deterioration of credit quality from
origination to acquisition for which it is probable that the
investor will be unable to collect all contractually required
payments receivable, including both principal and interest.

In our assessment of credit quality deterioration, we must make numerous assumptions, interpretations and judgments, using internal and third-party credit quality information to determine whether it is probable that we will be able to collect all contractually required payments. This point in time assessment is inherently subjective due to the nature of the available information and judgment involved.

Those loans that qualify under ASC 310-30 are recorded at fair value at acquisition, which involves estimating the expected cash flows to be received. Measurement of the fair value of the loan is based on the provisions of ASC 820. ASC 310-30 prohibits the carryover or establishment of an allowance for loan losses on the acquisition date.

Subsequent to the acquisition of the loan, we are required to continue to estimate cash flows expected to be collected over the life of the loan. The measurement of expected cash flows involves assumptions and judgments as to credit risk, interest rate risk, prepayment risk, default rates, loss severity, payment speeds and collateral values. All of these factors are inherently subjective and can result in significant changes in the cash flow estimates over the life of the loan. Such changes in expected cash flows could increase future earnings volatility.

See Note 6 Purchased Loans and Note 7 Allowances for Loan and Lease Losses and Unfunded Loan Commitments and Letters of Credit in the Notes To Consolidated Financial Statements in Item 8 of this Report for additional information.

## GOODWILL

Goodwill arising from business acquisitions represents the value attributable to unidentifiable intangible elements in the business acquired. Most of our goodwill relates to value inherent in the Retail Banking and Corporate & Institutional Banking businesses. The value of this goodwill is dependent upon our ability to provide quality, cost-effective services in the face of competition from other market participants on a national and, with respect to some products and services, an international basis. We also rely upon continuing investments in processing systems, the development of value-added service features, and the ease of access by customers to our services.



As such, the value of goodwill is supported by earnings, which is driven by transaction volume and, for certain businesses, the market value of assets under administration or for which processing services are provided. Lower earnings resulting from a lack of growth or our inability to deliver cost-effective services over sustained periods can lead to impairment of goodwill, which could result in a current period charge to earnings. At least annually, in the fourth quarter, or more frequently if events occur or circumstances have changed significantly from the annual test date, management reviews the current operating environment and strategic direction of each reporting unit taking into consideration any events or changes in circumstances that may have an effect on the unit. For this review, inputs are generated and used in calculating the fair value of the reporting unit, which is compared to its carrying amount (“Step 1” of the goodwill impairment test) as further discussed below. The fair values of the majority of our reporting units are determined using a discounted cash flow valuation model with assumptions based upon market comparables. Additionally, we may also evaluate certain financial metrics that are indicative of fair value, including market quotes, price to earnings ratios and recent acquisitions involving other financial institutions. A reporting unit is defined as an operating segment or one level below an operating segment. If the fair value of the reporting unit exceeds its carrying amount, the reporting unit is not considered impaired. However, if the fair value of the reporting unit is less than its carrying amount, the reporting unit’s goodwill would be evaluated for impairment. In this circumstance, the implied fair value of reporting unit goodwill would be compared to the carrying amount of that goodwill (“Step 2” of the goodwill impairment test). If the carrying amount of goodwill exceeds the implied fair value of goodwill, the difference is recognized as an impairment loss. The implied fair value of reporting unit goodwill is determined by assigning the fair value of a reporting unit to its assets and liabilities (including any unrecognized intangible assets) with the residual amount equal to the implied fair value of goodwill as if the reporting unit had been acquired in a business combination.

A reporting unit’s carrying amount is based upon assigned economic capital as determined by PNC’s internal management methodologies. Additionally, in performing Step 1 of our goodwill impairment testing, we utilize three equity metrics:

• Assigned reporting unit economic capital as determined by our internal management methodologies, inclusive of goodwill.

- A 6%, “well capitalized”, Tier 1 common ratio for the reporting unit under PNC guidelines.

- The capital levels for comparable companies (as reported in comparable company public financial statements), adjusted for differences in risk characteristics between the comparable companies and the reporting unit.
In determining a reporting unit’s fair value and comparing it to its carrying value, we generally utilize the highest of these three amounts (the “targeted equity”) in our discounted cash flow methodology. Under this methodology, if necessary, we will infuse capital to achieve the targeted equity amount. As of October 1, 2013 (annual impairment testing date), unallocated excess capital (difference between shareholders’ equity minus total economic capital assigned and increased by the incremental targeted equity capital infusion) was insignificant.

The results of our annual 2013 impairment test indicated that the estimated fair values of our reporting units exceeded their carrying values by at least 10% and are not considered to be at risk of not passing Step 1. By definition, assumptions utilized in estimating the fair value of a reporting unit are judgmental and inherently uncertain, but absent a significant change in economic conditions of a reporting unit, we would not expect the fair values of these reporting units to decrease below their respective carrying values.

During 2012, our residential mortgage banking business, similar to other residential mortgage banking businesses, experienced higher operating costs and increased uncertainties such as elevated indemnification and repurchase liabilities and foreclosure related issues. As a result of our annual impairment test, we determined that the carrying amount of goodwill relating to the Residential Mortgage Banking reporting unit was greater than the implied fair value of its goodwill. We recorded an impairment charge of $45 million during the fourth quarter of 2012 within Noninterest expense which reduced the carrying value of goodwill attributed to Residential Mortgage Banking to zero.

See Note 10 Goodwill and Other Intangible Assets in the Notes To Consolidated Financial Statements in Item 8 of this Report for additional information.

## Lease Residuals

We provide financing for various types of equipment, including aircraft, energy and power systems, and vehicles through a variety of lease arrangements. Direct financing leases are carried at the sum of lease payments and the estimated residual value of the leased property, less unearned income. Residual values are subject to judgments as to the value of the underlying equipment that can be affected by changes in economic and market conditions and the financial viability of the residual guarantors. Residual values are derived from historical remarketing experience, secondary market contacts, and industry publications. To the extent not guaranteed or assumed by a third-party, we bear the risk of ownership of the leased assets. This includes the risk that the actual value of the leased assets at the end of the lease term will be less than the estimated residual value, which could result in an impairment charge and reduce earnings in the future. Residual values are reviewed for impairment at least annually.



## REVENUE RECOGNITION

We earn net interest and noninterest income from various sources, including:

• Lending,

• Securities portfolio,

• Asset management,

• Customer deposits,

• Loan sales and servicing,

• Brokerage services,

• Sale of loans and securities,

• Certain private equity activities, and

• Securities, derivatives and foreign exchange activities.

We also earn fees and commissions from issuing loan commitments, standby letters of credit and financial guarantees, selling various insurance products, providing treasury management services, providing merger and acquisition advisory and related services, and participating in certain capital markets transactions. Revenue earned on interest-earning assets, including the accretion of discounts recognized on acquired or purchased loans recorded at fair value, is recognized based on the constant effective yield of the financial instrument or based on other applicable accounting guidance.

The timing and amount of revenue that we recognize in any period is dependent on estimates, judgments, assumptions, and interpretation of contractual terms. Changes in these factors can have a significant impact on revenue recognized in any period due to changes in products, market conditions or industry norms.

## RESIDENTIAL AND COMMERCIAL MORTGAGE SERVICING RIGHTS

We elect to measure our residential mortgage servicing rights (MSRs) at fair value. This election was made to be consistent with our risk management strategy to hedge changes in the fair value of these assets as described below. The fair value of residential MSRs is estimated by using a cash flow valuation model which calculates the present value of estimated future net servicing cash flows, taking into consideration actual and expected mortgage loan prepayment rates, discount rates, servicing costs, and other economic factors which are determined based on current market conditions.

Commercial MSRs are purchased or originated when loans are sold with servicing retained. Commercial MSRs do not trade in an active market with readily observable prices so the precise terms and conditions of sales are not available. Commercial MSRs are initially recorded at fair value and are subsequently accounted for at the lower of amortized cost or fair value. Commercial MSRs are periodically evaluated for impairment. For purposes of impairment, the commercial MSRs are stratified based on asset type, which characterizes the predominant risk of the underlying financial asset. The fair value of commercial MSRs is estimated by using a discounted cash flow model incorporating inputs for assumptions as to constant prepayment rates, discount rates and other factors determined based on current market conditions and expectations. As of January 1, 2014, PNC made an irrevocable election to subsequently measure all classes of commercial MSRs at fair value in order to eliminate any potential measurement mismatch between our economic hedges and the commercial MSRs. The impact was not material. We will recognize gain/(loss) on changes in the fair value of commercial MSRs as a result of that election.

PNC employs risk management strategies designed to protect the value of MSRs from changes in interest rates and related market factors. Residential MSRs values are economically hedged with securities and derivatives, including interest-rate swaps, options, and forward mortgage-backed and futures contracts. As interest rates change, these financial instruments are expected to have changes in fair value negatively correlated to the change in fair value of the hedged residential MSRs portfolio. The hedge relationships are actively managed in response to changing market conditions over the life of the residential MSRs assets. Commercial MSRs are economically hedged at a macro level or with specific derivatives to protect against a significant decline in interest rates. Selecting appropriate financial instruments to economically hedge residential or commercial MSRs requires significant management judgment to assess how mortgage rates and prepayment speeds could affect the future values of MSRs. Hedging results can frequently be less predictable in the short term, but over longer periods of time are expected to protect the economic value of the MSRs.

The following sections of this Report provide further information on residential and commercial MSRs:

- Note 9 Fair Value included in the Notes To Consolidated Financial Statements in Item 8 of this Report.

- Note 10 Goodwill and Other Intangible Assets included in the Notes To Consolidated Financial Statements in Item 8 of this Report.

## INCOME TAXES

In the normal course of business, we and our subsidiaries enter into transactions for which the tax treatment is unclear or subject to varying interpretations. In addition, filing requirements, methods of filing and the calculation of taxable income in various state and local jurisdictions are subject to differing interpretations.

We evaluate and assess the relative risks and merits of the tax treatment of transactions, filing positions, filing methods and taxable income calculations after considering statutes, regulations, judicial precedent, and other information, and maintain tax accruals consistent with our evaluation of these relative risks and merits. The result of our evaluation and assessment is by its nature an estimate. We and our subsidiaries are routinely subject to audit and challenges from taxing authorities. In the event we resolve a challenge for an amount different than amounts previously accrued, we will account for the difference in the period in which we resolve the matter.



## RECENTLY ISSUED ACCOUNTING STANDARDS

In January 2014, the Financial Accounting Standards Board (FASB) issued Accounting Standards Update (ASU) 2014-04, Receivables – Troubled Debt Restructurings by Creditors (Subtopic 310-40): Reclassification of Residential Real Estate Collateralized Consumer Mortgage Loans upon Foreclosure. This ASU clarifies that an in substance repossession or foreclosure occurs, and a creditor is considered to have received physical possession of residential real estate property collateralizing a consumer mortgage loan, upon (1) the creditor obtaining legal title to the residential real estate property upon completion of a foreclosure or (2) the borrower conveying all interest in the residential real estate property to the creditor to satisfy the loan through completion of a deed in lieu of foreclosure or through a similar legal agreement. This ASU will also require additional disclosures, including: (1) the amount of foreclosed residential real estate property held by the creditor and (2) the recorded investment in consumer mortgage loans collateralized by residential real estate properties that are in the process of foreclosure. This ASU is effective for annual periods, and interim reporting periods within those annual periods, beginning after December 15, 2014. This ASU may be adopted using either a modified retrospective transition method or a prospective transition method. Early adoption is permitted. This guidance is effective as of January 1, 2015 and we do not expect this ASU to have a material effect on our results of operations or financial position.

In January 2014, the FASB issued ASU 2014-01, Investments – Equity Method and Joint Ventures (Topic 323): Accounting for Investments in Qualified Affordable Housing Projects. This ASU provides guidance on accounting for investments in flow-through limited liability entities that manage or invest in affordable housing projects that qualify for the low-income housing tax credit. If certain criteria are satisfied, investment amortization, net of tax credits, may be recognized in the income statement as a component of income taxes attributable to continuing operations under the proportional amortization method. This ASU is effective for annual periods, and interim reporting periods within those annual periods, beginning after December 15, 2014. Retrospective application is required and early adoption is permitted. We intend to early adopt this guidance in the first quarter of 2014 and are currently assessing its impact.

In July 2013, the FASB issued ASU 2013-11, Income Taxes (Topic 740): Presentation of an Unrecognized Tax Benefit When a Net Operating Loss Carryforward, a Similar Tax Loss, or a Tax Credit Carryforward Exists. This ASU clarifies current guidance to require that an unrecognized tax benefit or a portion thereof be presented in the statement of financial position as a reduction to a deferred tax asset for a net operating loss (NOL) carryforward, similar tax loss, or a tax credit carryforward except when an NOL carryforward, similar tax loss, or tax credit carryforward is not available under the tax law of the applicable jurisdiction to settle any additional income taxes that would result from the disallowance of a tax position. In such a case, the unrecognized tax benefit would be presented in the statement of financial position as a liability. No additional recurring disclosures are required by this ASU. This ASU is effective for fiscal years, and interim periods within those years, beginning after December 15, 2013. Early adoption is permitted with prospective application to all unrecognized tax benefits that exist at the effective date. Retrospective application is also permitted. This guidance is effective as of January 1, 2014 and we do not expect this ASU to have a material effect on our results of operations or financial position.

In June 2013, the FASB issued ASU 2013-08, Financial Services – Investment Companies (Topic 946): Amendments to the Scope, Measurement and Disclosure Requirement. This ASU modifies the guidance in ASC 946 for determining whether an entity is an investment company, as well as the measurement and disclosure requirements for investment companies. The ASU does not change current accounting where a noninvestment company parent retains the specialized accounting applied by an investment company subsidiary in consolidation. ASU 2013-08 will be applied prospectively for all periods beginning after December 15, 2013. We do not expect this ASU to have a material effect on our results of operations or financial position.

In March 2013, the FASB issued ASU 2013-05, Foreign Currency Matters (Topic 830): Parent’s Accounting for the Cumulative Translation Adjustment upon Derecognition of Certain Subsidiaries or Groups of Assets within a Foreign Entity or of an Investment in a Foreign Entity. This ASU clarifies the timing of release of Currency Translation Adjustments (CTA) from Accumulated Other Comprehensive Income upon deconsolidation or derecognition of a foreign entity, subsidiary or a group of assets within a foreign entity and in a step acquisition. ASU 2013-05 will be applied prospectively for all periods beginning after December 15, 2013 and early adoption is permitted. We do not expect this ASU to have an effect on our results of operations or financial position.

In February 2013, the FASB issued ASU 2013-04, Liabilities (Topic 405): Obligations Resulting from Joint and Several Liability Arrangements for Which the Total Amount of the Obligation is Fixed at the Reporting Date. This ASU requires entities to measure obligations resulting from joint and several liability arrangements for which the total amount of the obligation is fixed at the reporting date, as the sum of the following: a) the amount the reporting entity agreed to pay on the basis of its arrangement with its co-obligors and b) any additional amount the reporting entity expects to pay on behalf of its co-obligors. Required disclosures include a description of the joint and several arrangements and the total outstanding amount of the obligation for all joint parties. ASU 2013-04 is effective for fiscal years, and interim periods within those years, beginning after December 15, 2013 and should be applied retrospectively to joint and several obligations existing at the



beginning of 2014. We do not expect this ASU to have a material effect on our results of operations or financial position.

## Recent Accounting Pronouncements

See Note 1 Accounting Policies in the Notes To the Consolidated Financial Statements in Item 8 of this Report regarding the impact of new accounting pronouncements which we have adopted.

## Status of Qualified Defined Benefit Pension Plan

We have a noncontributory, qualified defined benefit pension plan (plan or pension plan) covering eligible employees. Benefits are determined using a cash balance formula where earnings credits are applied as a percentage of eligible compensation. Pension contributions are based on an actuarially determined amount necessary to fund total benefits payable to plan participants. Consistent with our investment strategy, plan assets are primarily invested in equity investments and fixed income instruments. Plan fiduciaries determine and review the plan’s investment policy, which is described more fully in Note 15 Employee Benefit Plans in the Notes To Consolidated Financial Statements in Item 8 of this Report.

We calculate the expense associated with the pension plan and the assumptions and methods that we use include a policy of reflecting trust assets at their fair market value. On an annual basis, we review the actuarial assumptions related to the pension plan. The primary assumptions used to measure pension obligations and costs are the discount rate, compensation increase and expected long-term return on assets. Among these, the compensation increase assumption does not significantly affect pension expense.

The discount rate used to measure pension obligations is determined by comparing the expected future benefits that will be paid under the plan with yields available on high quality corporate bonds of similar duration. The impact on pension expense of a .5% decrease in discount rate in the current environment is a decrease of $2 million per year. This sensitivity depends on the economic environment and amount of unrecognized actuarial gains or losses on the measurement date. This amount is significantly lower than in recent years since amortization of prior year net actuarial losses will not be required in 2014.

The expected long-term return on assets assumption also has a significant effect on pension expense. The expected return on plan assets is a long-term assumption established by considering historical and anticipated returns of the asset classes invested in by the pension plan and the asset allocation policy currently in place. For purposes of setting and reviewing this assumption, “long term” refers to the period over which the plan’s projected benefit obligations will be disbursed. We review this assumption at each measurement date and adjust it if warranted. Our selection process references certain historical data and the current environment, but primarily utilizes qualitative judgment regarding future return expectations.

To evaluate the continued reasonableness of our assumption, we examine a variety of viewpoints and data. Various studies have shown that portfolios comprised primarily of U.S. equity securities have historically returned approximately 10% annually over long periods of time, while U.S. debt securities have returned approximately 6% annually over long periods. Application of these historical returns to the plan’s allocation ranges for equities and bonds produces a result between 7.00% and 7.75% and is one point of reference, among many other factors, that is taken into consideration. We also examine the plan’s actual historical returns over various periods and consider the current economic environment. Recent experience is considered in our evaluation with appropriate consideration that, especially for short time periods, recent returns are not reliable indicators of future returns. While annual returns can vary significantly (actual returns for 2013, 2012 and 2011 were +15.48%, +15.29%, and +1.1%, respectively), the selected assumption represents our estimated long-term average prospective returns.

Acknowledging the potentially wide range for this assumption, we also annually examine the assumption used by other companies with similar pension investment strategies, so that we can ascertain whether our determinations markedly differ from others. In all cases, however, this data simply informs our process, which places the greatest emphasis on our qualitative judgment of future investment returns, given the conditions existing at each annual measurement date.

Taking into consideration all of these factors, the expected long-term return on plan assets for determining net periodic pension cost for 2013 was 7.50%, down from 7.75% for 2012. After considering the views of both internal and external capital market advisors, particularly with regard to the effects of the recent economic environment on long-term prospective fixed income returns, we are reducing our expected long-term return on assets to 7.00% for determining pension cost for 2014.

Under current accounting rules, the difference between expected long-term returns and actual returns is accumulated and amortized to pension expense over future periods. Each one percentage point difference in actual return compared with our expected return causes expense in subsequent years to increase or decrease by up to $9 million as the impact is amortized into results of operations.

We currently estimate pretax pension income of $9 million in 2014 compared with pretax expense of $74 million in 2013. This year-over-year expected decrease reflects the impact of favorable returns on plan assets experienced in 2013, as well as the effects of the higher discount rate required to be used in 2014.



The table below reflects the estimated effects on pension expense of certain changes in annual assumptions, using 2014 estimated expense as a baseline.

Table 29: Pension Expense – Sensitivity Analysis

<table><tr><td>Change in Assumption (a)</td><td>Estimated Increase/(Decrease) to 2014 Pension Expense (In millions)</td></tr><tr><td>5% decrease in discount rate</td><td>$ (2)</td></tr><tr><td>5% decrease in expected long-term return on assets</td><td>$21</td></tr><tr><td>5% increase in compensation rate</td><td>$ 1</td></tr></table>

(a) The impact is the effect of changing the specified assumption while holding all other assumptions constant.

Our pension plan contribution requirements are not particularly sensitive to actuarial assumptions. Investment performance has the most impact on contribution requirements and will drive the amount of required contributions in future years. Also, current law, including the provisions of the Pension Protection Act of 2006, sets limits as to both minimum and maximum contributions to the plan. We do not expect to be required by law to make any contributions to the plan during 2014.

We maintain other defined benefit plans that have a less significant effect on financial results, including various nonqualified supplemental retirement plans for certain employees, which are described more fully in Note 15 Employee Benefit Plans in the Notes To Consolidated Financial Statements in Item 8 of this Report.

## RECOURSE AND REPURCHASE
OBLIGATIONS

As discussed in Note 3 Loan Sale and Servicing Activities and Variable Interest Entities in the Notes To Consolidated Financial Statements in Item 8 of this Report, PNC has sold commercial mortgage, residential mortgage and home equity loans directly or indirectly through securitization and loan sale transactions in which we have continuing involvement. One form of continuing involvement includes certain recourse and loan repurchase obligations associated with the transferred assets.

COMMERCIAL MORTGAGE LOAN RECOURSE OBLIGATIONS
We originate, close and service certain multi-family commercial mortgage loans which are sold to FNMA under FNMA’s Delegated Underwriting and Servicing (DUS) program. We participated in a similar program with the FHLMC. Our exposure and activity associated with these recourse obligations are reported in the Corporate & Institutional Banking segment. For more information regarding our commercial mortgage loan recourse obligations, see the Recourse and Repurchase Obligations section of Note 24 Commitments and Guarantees included in the Notes To Consolidated Financial Statements in Item 8 of this Report.
RESIDENTIAL MORTGAGE REPURCHASE OBLIGATIONS
While residential mortgage loans are sold on a non-recourse basis, we assume certain loan repurchase obligations associated with mortgage loans we have sold to investors. These loan repurchase obligations primarily relate to situations where PNC is alleged to have breached certain origination covenants and representations and warranties made to purchasers of the loans in the respective purchase and sale agreements. Residential mortgage loans covered by these loan repurchase obligations include first and second-lien mortgage loans we have sold through Agency securitizations, Non-Agency securitizations, and loan sale transactions. As discussed in Note 3 in the Notes To Consolidated Financial Statements in Item 8 of this Report, Agency securitizations consist of mortgage loan sale transactions with FNMA, FHLMC and the Government National Mortgage Association (GNMA), while Non-Agency securitizations consist of mortgage loan sale transactions with private investors. Mortgage loan sale transactions that are not part of a securitization may involve FNMA, FHLMC or private investors. Our historical exposure and activity associated with Agency securitization repurchase obligations has primarily been related to transactions with FNMA and FHLMC, as indemnification and repurchase losses associated with FHA and VA-insured and uninsured loans pooled in GNMA securitizations historically have been minimal. Repurchase obligation activity associated with residential mortgages is reported in the Residential Mortgage Banking segment.

Loan covenants and representations and warranties are established through loan sale agreements with various investors to provide assurance that PNC has sold loans that are of sufficient investment quality. Key aspects of such covenants and representations and warranties include the loan’s compliance with any applicable loan criteria established for the transaction, including underwriting standards, delivery of all required loan documents to the investor or its designated party, sufficient collateral valuation and the validity of the lien securing the loan. As a result of alleged breaches of these contractual obligations, investors may request PNC to indemnify them against losses on certain loans or to repurchase loans.

We investigate every investor claim on a loan by loan basis to determine the existence of a legitimate claim and that all other conditions for indemnification or repurchase have been met prior to the settlement with that investor. Indemnifications for loss or loan repurchases typically occur when, after review of the claim, we agree insufficient evidence exists to dispute the investor’s claim that a breach of a loan covenant and representation and warranty has occurred, such breach has not been cured and the effect of such breach is deemed to have had a material and adverse effect on the value of the transferred loan. Depending on the sale agreement and upon proper notice from the investor, we typically respond to such indemnification and repurchase requests within 60 days, although final resolution of the claim may take a longer period of time. With the exception of the sales agreements associated



with the Agency securitizations, most sale agreements do not provide for penalties or other remedies if we do not respond timely to investor indemnification or repurchase requests.

Indemnification and repurchase claims are often settled on an individual basis through make-whole payments or loan repurchases, although we may also negotiate pooled settlements with investors. In connection with pooled settlements, we typically do not repurchase loans and the consummation of such transactions generally results in us no longer having indemnification and repurchase exposure with the investor in the transaction.

For the first and second-lien mortgage settled claims contained in the table below, a significant amount of these claims were associated with sold loans originated through correspondent lender and broker origination channels. In certain instances when indemnification or repurchase claims are settled for these types of sold loans, we have recourse back to the correspondent lenders, brokers and other third-parties (e.g., contract underwriting companies, closing agents, appraisers, etc.). Depending on the underlying reason for the investor claim, we determine our ability to pursue recourse with these parties and file claims with them accordingly. Our historical recourse recovery rate has been insignificant as our efforts have been impacted by the inability of such parties to reimburse us for their recourse obligations (e.g., their capital availability or whether they remain in business) or factors that limit our ability to pursue recourse from these parties (e.g., contractual loss caps, statutes of limitations).
Origination and sale of residential mortgages is an ongoing business activity and, accordingly, management continually assesses the need to recognize indemnification and repurchase liabilities pursuant to the associated investor sale agreements. We establish indemnification and repurchase liabilities for estimated losses on sold first and second-lien mortgages for which indemnification is expected to be provided or for loans that are expected to be repurchased. For the first and second-lien mortgage sold portfolio, we have established an indemnification and repurchase liability pursuant to investor sale agreements based on claims made and our estimate of future claims on a loan by loan basis. To estimate the mortgage repurchase liability arising from breaches of representations and warranties, we consider the following factors: (i) borrower performance in our historically sold portfolio (both actual and estimated future defaults), (ii) the level of outstanding unresolved repurchase claims, (iii) estimated probable future repurchase claims, considering information about file requests, delinquent and liquidated loans, resolved and unresolved mortgage insurance rescission notices and our historical experience with claim rescissions, (iv) the potential ability to cure the defects identified in the repurchase claims (“rescission rate”) and (v) the estimated severity of loss upon repurchase of the loan or collateral, make-whole settlement or indemnification.

See Note 24 Commitments and Guarantees in the Notes To Consolidated Financial Statements in Item 8 of this Report for additional information.

The following tables present the unpaid principal balance of repurchase claims by vintage and total unresolved repurchase claims for the past five quarters.

Table 30: Analysis of Quarterly Residential Mortgage Repurchase Claims by Vintage

<table><tr><td>Dollars in millions</td><td>December 31 2013</td><td>September 30 2013</td><td>June 30 2013</td><td>March 31 2013</td><td>December 31 2012</td></tr><tr><td>2004 &amp; Prior</td><td>$ 66</td><td>$ 41</td><td>$ 51</td><td>$ 12</td><td>$ 11</td></tr><tr><td>2005</td><td>88</td><td>48</td><td>7</td><td>10</td><td>8</td></tr><tr><td>2006</td><td>27</td><td>27</td><td>19</td><td>28</td><td>23</td></tr><tr><td>2007</td><td>35</td><td>58</td><td>36</td><td>108</td><td>45</td></tr><tr><td>2008</td><td>9</td><td>7</td><td>9</td><td>15</td><td>7</td></tr><tr><td>2008 &amp; Prior</td><td>225</td><td>181</td><td>122</td><td>173</td><td>94</td></tr><tr><td>2009 - 2013</td><td>19</td><td>16</td><td>14</td><td>50</td><td>38</td></tr><tr><td>Total</td><td>$244</td><td>$197</td><td>$136</td><td>$223</td><td>$132</td></tr><tr><td>FNMA, FHLMC and GNMA %</td><td>96%</td><td>90%</td><td>92%</td><td>95%</td><td>94%</td></tr></table>

Table 31: Analysis of Quarterly Residential Mortgage Unresolved Asserted Indemnification and Repurchase Claims

<table><tr><td>Dollars in millions</td><td>December 31 2013</td><td>September 30 2013</td><td>June 30 2013</td><td>March 31 2013</td><td>December 31 2012</td></tr><tr><td>FNMA, FHLMC and GNMA Securitizations</td><td>$13</td><td>$148</td><td>$ 96</td><td>$165</td><td>$290</td></tr><tr><td>Private Investors (a)</td><td>22</td><td>24</td><td>37</td><td>45</td><td>47</td></tr><tr><td>Total unresolved claims</td><td>$35</td><td>$172</td><td>$133</td><td>$210</td><td>$337</td></tr><tr><td>FNMA, FHLMC and GNMA %</td><td>37%</td><td>86%</td><td>72%</td><td>79%</td><td>86%</td></tr></table>

(a) Activity relates to loans sold through Non-Agency securitization and loan sale transactions.



The table below details our indemnification and repurchase claim settlement activity during 2013 and 2012.

Table 32: Analysis of Residential Mortgage Indemnification and Repurchase Claim Settlement Activity

<table><tr><td rowspan="2">Year ended December 31 - In millions</td><td colspan="3">2013</td><td colspan="3">2012</td></tr><tr><td>Unpaid Principal Balance (a)</td><td>Losses Incurred (b)</td><td>Fair Value of Repurchased Loans (c)</td><td>Unpaid Principal Balance (a)</td><td>Losses Incurred (b)</td><td>Unpaid Principal Loans (c)</td></tr><tr><td>Residential mortgages (d):</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>FNMA, FHLMC and GNMA securitizations</td><td>$378</td><td>$399</td><td>$89</td><td>$356</td><td>$210</td><td>$85</td></tr><tr><td>Private investors (e)</td><td>47</td><td>31</td><td>6</td><td>75</td><td>46</td><td>5</td></tr><tr><td>Total indemnification and repurchase settlements</td><td>$425</td><td>$430</td><td>$95</td><td>$431</td><td>$256</td><td>$90</td></tr></table>

(a) Represents unpaid principal balance of loans at the indemnification or repurchase date. Excluded from these balances are amounts associated with pooled settlement payments as loans are typically not repurchased in these transactions.

(b) Represents both i) amounts paid for indemnification/settlement payments and ii) the difference between loan repurchase price and fair value of the loan at the repurchase date. These losses are charged to the indemnification and repurchase liability.

(c) Represents fair value of loans repurchased only as we have no exposure to changes in the fair value of loans or underlying collateral when indemnification/settlement payments are made to investors.

(d) Repurchase activity associated with insured loans, government-guaranteed loans and loans repurchased through the exercise of our removal of account provision (ROAP) option are excluded from this table. Refer to Note 3 in the Notes To Consolidated Financial Statements in Item 8 of this Report for further discussion of ROAPs.

(e) Activity relates to loans sold through Non-Agency securitizations and loan sale transactions.

Residential mortgages that we service through FNMA, FHLMC and GNMA securitizations, and for which we could experience a loss if required to repurchase a delinquent loan due to a breach in representations or warranties, were $48 billion at December 31, 2013, of which $253 million was 90 days or more delinquent. These amounts were $43 billion and $288 million, respectively, at December 31, 2012.

During 2013 and 2012, in an effort to reduce their exposure to losses on purchased loans, FNMA and FHLMC increased their level of repurchase claims, primarily on 2008 and prior vintage loans. In the fourth quarter of 2013, PNC reached agreements with both FNMA and FHLMC to resolve their repurchase claims with respect to loans sold between 2000 and 2008. PNC paid a total of $191 million related to these settlements. As these settlements were being finalized, both FNMA and FHLMC continued to make repurchase demands, which drove the increase in claims activity in the fourth quarter of 2013. However, most of these claims were included in the settlements, resulting in the significant decline of unresolved claims to $35 million as of December 31, 2013.

As a result of the claim settlement activity in 2013, including the FNMA and FHLMC settlements, the liability for estimated losses on indemnification and repurchase claims for residential mortgages decreased to $131 million at December 31, 2013 from $614 million at December 31, 2012.

We believe our indemnification and repurchase liability appropriately reflects the estimated probable losses on indemnification and repurchase claims for all residential mortgage loans sold and outstanding as of December 31, 2013 and December 31, 2012. In making these estimates, we consider the losses that we expect to incur over the life of the sold loans. See Note 24 Commitments and Guarantees in the Notes To Consolidated Financial Statements in Item 8 of this Report for additional information.

Indemnification and repurchase liabilities, which are included in Other liabilities on the Consolidated Balance Sheet, are initially recognized when loans are sold to investors and are subsequently evaluated by management. Initial recognition and subsequent adjustments to the indemnification and repurchase liability for the sold residential mortgage portfolio are recognized in Residential mortgage revenue on the Consolidated Income Statement.

## Home Equity Repurchase Obligations

PNC’s repurchase obligations include obligations with respect to certain brokered home equity loans/lines of credit that were sold to a limited number of private investors in the financial services industry by National City prior to our acquisition of National City. PNC is no longer engaged in the brokered home equity lending business, and our exposure under these loan repurchase obligations is limited to repurchases of the loans sold in these transactions. Repurchase activity associated with brokered home equity loans/lines of credit is reported in the Non-Strategic Assets Portfolio segment.

Loan covenants and representations and warranties were established through loan sale agreements with various investors to provide assurance that loans PNC sold to the investors were of sufficient investment quality. Key aspects of such covenants and representations and warranties include the loan’s compliance with any applicable loan criteria established for the transaction, including underwriting standards, delivery of all required loan documents to the investor or its designated party, sufficient collateral valuation, and the validity of the lien securing the loan. As a result of alleged breaches of these contractual obligations, investors may request PNC to indemnify them against losses on certain loans or to repurchase loans.

We investigate every investor claim on a loan by loan basis to determine the existence of a legitimate claim and that all other conditions for indemnification or repurchase have been met prior to settlement with that investor. Indemnifications for loss or loan repurchases typically occur when, after review of the claim, we agree insufficient evidence exists to dispute the



investor’s claim that a breach of a loan covenant and representation and warranty has occurred, such breach has not been cured, and the effect of such breach is deemed to have had a material and adverse effect on the value of the transferred loan. Depending on the sale agreement and upon proper notice from the investor, we typically respond to home equity indemnification and repurchase requests within 60 days, although final resolution of the claim may take a longer period of time. Most home equity sale agreements do not provide for penalties or other remedies if we do not respond timely to investor indemnification or repurchase requests.

Investor indemnification or repurchase claims are typically settled on an individual loan basis through make-whole payments or loan repurchases; however, on occasion we may negotiate pooled settlements with investors. In connection with pooled settlements, we typically do not repurchase loans and the consummation of such transactions generally results in us no longer having indemnification and repurchase exposure with the investor in the transaction.

The following table details the unpaid principal balance of our unresolved home equity indemnification and repurchase claims at December 31, 2013 and December 31, 2012, respectively.

Table 33: Analysis of Home Equity Unresolved Asserted Indemnification and Repurchase Claims

<table><tr><td>In millions</td><td>December 31 2013</td><td>December 31 2012</td></tr><tr><td>Home equity loans/lines of credit:</td><td></td><td></td></tr><tr><td>Private investors (a)</td><td>$17</td><td>$74</td></tr></table>

(a) Activity relates to brokered home equity loans/lines of credit sold through loan sale transactions which occurred during 2005-2007.

The table below details our home equity indemnification and repurchase claim settlement activity during 2013 and 2012.

Table 34: Analysis of Home Equity Indemnification and Repurchase Claim Settlement Activity

<table><tr><td rowspan="2"></td><td colspan="4">2013</td><td colspan="4">2012</td></tr><tr><td>Unpaid Principal Balance (a)</td><td>Losses Incurred (b)</td><td>Fair Value of Repurchased Loans (c)</td><td>Unpaid Principal Balance (a)</td><td>Losses Incurred (b)</td><td>Unpaid Principal Balance (a)</td><td>Fair Value of Repurchased Loans (c)</td><td></td></tr><tr><td>Year ended December 31 - In millions</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Home equity loans/lines of credit:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Private investors - Repurchases (d)</td><td>$9</td><td>$36</td><td>$1</td><td>$22</td><td>$18</td><td>$4</td><td></td><td></td></tr></table>

(a) Represents unpaid principal balance of loans at the indemnification or repurchase date. Excluded from these balances are amounts associated with pooled settlement payments as loans are typically not repurchased in these transactions.

(b) Represents the difference between loan repurchase price and fair value of the loan at the repurchase date. These losses are charged to the indemnification and repurchase liability. Losses incurred in 2013 also include amounts for settlement payments.

(c) Represents fair value of loans repurchased only as we have no exposure to changes in the fair value of loans or underlying collateral when indemnification/settlement payments are made to investors.

(d) Activity relates to brokered home equity loans/lines of credit sold through loan sale transactions which occurred during 2005-2007.

During 2013 and 2012, unresolved and settled investor indemnification and repurchase claims were primarily related to one of the following alleged breaches in representations and warranties: (i) misrepresentation of income, assets or employment, (ii) property evaluation or status issues (e.g., appraisal, title, etc.) or (iii) underwriting guideline violations. The lower balance of unresolved indemnification and repurchase claims at December 31, 2013 is attributed to settlement activity in 2013. The lower repurchase activity in 2013 was affected by lower claim activity and lower inventory of claims.

An indemnification and repurchase liability for estimated losses for which indemnification is expected to be provided or for loans that are expected to be repurchased was established at the acquisition of National City. Management’s evaluation of these indemnification and repurchase liabilities is based upon trends in indemnification and repurchase claims, actual loss experience, risks in the underlying serviced loan portfolios, current economic conditions and the periodic negotiations that management may enter into with investors to settle existing and potential future claims.
At December 31, 2013 and December 31, 2012, the liability for estimated losses on indemnification and repurchase claims for home equity loans/lines of credit was $22 million and $58 million, respectively. We believe our indemnification and repurchase liability appropriately reflects the estimated probable losses on indemnification and repurchase claims for all home equity loans/lines of credit sold and outstanding as of December 31, 2013 and December 31, 2012. In making these estimates, we consider the losses that we expect to incur over the life of the sold loans. See Note 24 Commitments and Guarantees in the Notes To Consolidated Financial Statements in Item 8 of this Report for additional information.

Indemnification and repurchase liabilities, which are included in Other liabilities on the Consolidated Balance Sheet, are evaluated by management on a quarterly basis. Initial recognition and subsequent adjustments to the indemnification and repurchase liability for home equity loans/lines of credit are recognized in Other noninterest income on the Consolidated Income Statement.



## Risk Management

## ENTERPRISE RISK MANAGEMENT

PNC encounters risk as part of the normal course of operating our business. Accordingly, we design risk management processes to help manage this risk. This Risk Management section describes our risk framework, including risk appetite and strategy, culture, governance, risk identification, controls and reporting. It also provides an analysis of our key areas of risk, which include but are not limited to credit, operational, market, liquidity and model. Our use of financial derivatives as part of our overall asset and liability risk management process is also addressed within the Risk Management section.

PNC operates within a rapidly evolving regulatory environment. Accordingly, we are actively focused on the timely adoption of regulatory pronouncements within our Enterprise Risk Management (ERM) Framework.

We view Risk Management as a cohesive combination of the following risk elements which form PNC’s ERM Framework:



## RISK APPETITE AND STRATEGY

PNC dynamically manages its risk appetite to optimize long term shareholder value while supporting our employees, customers, and communities. PNC’s risk appetite represents the organization’s desired enterprise risk position, set within our risk capacity to achieve our strategic objectives and business plans. Reviewed periodically through the risk reporting and Strategic Planning processes, the risk appetite serves as an operating guide for making balanced risk decisions that support our business strategies; it will adjust over time to reflect the current and anticipated economic environment, growth objectives, risk capacity and our risk profile.

We set individual risk appetite descriptions for each of the risks within our taxonomy to support the components of the Risk Appetite Statement. The risk appetite descriptions are qualitative and quantitative statements that reflect risk limits as defined in policy and managed through the ERM framework.

## RISK CULTURE

All employees are considered risk managers, and are responsible for understanding PNC’s Risk Appetite Statement and ERM framework and how they apply to their respective roles. They are encouraged to collaborate across groups to identify and mitigate risks and elevate issues as required. PNC reinforces risk management responsibilities through a performance management system where employee performance goals include risk management objectives. Incentives for relevant employees incorporate risk management results through balanced measures of risk-adjusted performance.

Proactive communication, between groups and up to the Board of Directors, facilitates timely identification and resolution of risk issues. PNC’s multi-level risk committee structure provides a formal channel to identify, decision, and report risk. Risk committee membership includes representatives from business and risk stakeholder groups that are responsible for helping ensure risk issues are proactively identified, decisioned, monitored, communicated and managed appropriately within the enterprise risk management framework.

All PNC employees are responsible for risk management and PNC’s governance structure establishes clear roles and responsibilities for risk management throughout the organization.

## RISK ORGANIZATION AND GOVERNANCE

PNC employs a comprehensive Risk Management governance structure to help ensure that risks are identified, balanced decisions are made that consider risk and return, and risks are adequately monitored and managed. Risk committees established within this governance structure provide oversight for risk management activities at the Board, corporate, and business levels. Committee composition is designed to provide effective oversight, with the risk organization having sufficient authority to influence material decisions. The Board oversees enterprise risk management of PNC for any material changes to the risk profile and periodically reviews core elements of enterprise risk including the Risk Appetite Statement and Risk Capacity, Appetite and Strategy.

We use our governance structure to assess the effectiveness of our Risk Management practices on an ongoing basis, based on how we manage our day-to-day business activities and on our development and execution of more specific strategies to mitigate risks. Specific responsibilities include:

Board of Directors – The Board oversees enterprise risk management. The Risk Committee of the Board of



Directors evaluates PNC’s risk appetite, management’s assessment of the enterprise risk profile, and the enterprise-wide risk structure and processes established by management to identify, measure, monitor, and manage risk. The Audit Committee of the Board also has responsibility for select areas of risk (e.g., Financial Reporting, Ethics and Internal Controls over Financial Reporting).

Corporate Committees – The corporate committees are responsible for overseeing risk standards and strategies, recommending risk limits, policies and metrics, monitoring risk exposures, reviewing risk profiles and key risk issues, and approving significant transactions and initiatives. At the management level, PNC has established several senior management-level committees to facilitate the review, evaluation, and management of risk. The management-level Executive Committee (EC) is the corporate committee that is responsible for developing enterprise-wide strategy and achieving PNC’s strategic objectives. The EC evaluates risk management, in part, by monitoring risk reporting from the other corporate committees, which are the supporting committees for EC.

Working Committees – The working committees are generally subcommittees of the corporate committees and include risk management committees for each of PNC’s major businesses or functions. Working committees are intended to define, design and develop the risk management framework at the business or function level. The working committees help to implement key enterprise-level activities within a business or function. These committees recommend risk management policies for the business or function that are consistent with the enterprise-wide risk management objectives and policies. The business level committees are also responsible for approving significant initiatives under a certain threshold.

Working Groups – Where appropriate, management will also form ad hoc groups (working groups) to address specific risk topics and report to a working committee or corporate committee. These working groups generally have a more narrow scope and may be limited in their duration.

Policies and Procedures – PNC has established risk management policies and procedures to provide direction and guidance to management and the Board of Directors. These policies and procedures are organized in a multi-tiered framework and require periodic review and approval by relevant committees within the governance structure.

Business Activities – Our businesses strive to enhance risk management and internal control processes. Integrated and comprehensive processes are designed to adequately identify, measure, manage, monitor, and report risks which may significantly impact each business.

## Risk Identification and Quantification

Risk identification takes place across a variety of risk types throughout the organization. These risk types consist of, but are not limited to, credit, operational, market, liquidity and model. Risks are identified based on a balanced use of analytical tools and management judgment for both on- and off-balance sheet exposures. Our governance structure supports risk identification by facilitating assessment of key risk issues, emerging risks, and idiosyncratic risks and implementation of mitigation strategies as appropriate. These risks are prioritized based on quantitative and qualitative analysis and assessed against the risk appetite. Multiple tools and approaches are used to help identify and prioritize risks, including Key Risk Indicators (KRIs), Key Performance Indicators (KPIs), Risk Control and Self-Assessments (RCSAs), scenario analysis, stress testing, special investigations and controls.

Risks are aggregated and assessed within and across risk functions or businesses. The aggregated risk information is reviewed and reported at an enterprise level for adherence to the risk appetite and tolerances as established through the policy framework and approved by the Board of Directors or by appropriate managing committees. This enterprise aggregation and reporting approach promotes the identification and appropriate escalation of material risks across the organization and supports an understanding of the cumulative impact of risk in relation to our risk appetite.

## Risk Control and Limits

PNC uses a multi-tiered risk policy, procedure, and committee charter framework to provide direction and guidance for identifying, decisioning, monitoring, communicating and managing risk, including appropriate processes to escalate control parameter exceptions when applicable.

Risk controls and limits provide the linkage between PNC’s Risk Appetite Statement and the risk taking activities of our businesses. Risk Limits are quantitative measures, including forward looking assumptions, which allocate the firm’s aggregate risk appetite statement to lines of business and functional risk areas. They are established within policy across risk categories and are embedded within each risk appetite description.

When setting risk limits, PNC considers major risks, aligns with the established risk appetite, balances risk-reward, leverages analytics, and adjusts limits in a timely manner in response to changes in internal and external environments. Quantitative and qualitative operating guidelines support risk limits and serve as an early warning system for potential violations of the limits. These operating guidelines trigger mitigation strategies and management escalation protocols if limits are breached.



PNC’s control structure is balanced in terms of efficiency and effectiveness with the risks that we are willing to take, as defined by our risk appetite. Controls are in place across the risk taxonomy to monitor established risk limits.

## Risk Monitoring and Reporting

PNC uses similar tools to monitor and report risk as when performing Risk Identification. These tools include KRIs, KPIs, RCSAs, scenario analysis, stress testing, special investigations and controls.

The risk identification and quantification processes, the risk control and limits reviews, and the tools used for risk monitoring provide the basis for risk reporting. The objective of risk reporting is comprehensive risk aggregation and transparent communication of aggregated risks, as well as mitigation strategies, to the Risk Committee of the Board of Directors, Corporate Committees, Working Committees and other designated parties for effective decision making.

Risk reports are produced at the line of business level, functional risk level and the enterprise level. The enterprise level risk report aggregates risks identified in the functional and business reports to define the enterprise risk profile. The enterprise risk profile is a point-in-time assessment of enterprise risk. The risk profile represents PNC’s overall risk position in relation to the desired enterprise risk appetite and overall risk capacity. The determination of the enterprise risk profile is based on analysis of quantitative reporting of risk limits and other measures along with qualitative assessments. Quarterly aggregation of our risk profile enables a clear view of our risk level relative to our quantitative risk appetite and overall risk capacity. The enterprise level report is provided through the governance structure to the Board of Directors.

## CREDIT RISK MANAGEMENT

Credit risk represents the possibility that a customer, counterparty or issuer may not perform in accordance with contractual terms. Credit risk is inherent in the financial services business and results from extending credit to customers, purchasing securities, and entering into financial derivative transactions and certain guarantee contracts. Credit risk is one of our most significant risks. Our processes for managing credit risk are embedded in PNC’s risk culture and in our decision-making processes using a systematic approach whereby credit risks and related exposures are: identified and assessed, managed through specific policies and processes, measured and evaluated against our risk tolerance and credit concentration limits, and reported, along with specific mitigation activities, to management and the Board through our governance structure.

## ASSET QUALITY OVERVIEW

Asset quality trends in 2013, which include the impact of alignment with interagency supervisory guidance during the first quarter of 2013, improved from December 31, 2012.

- Nonperforming assets decreased from $3.8 billion at December 31, 2012 to $3.5 billion as of December 31, 2013 mainly due to a reduction in total commercial nonperforming loans, primarily related to commercial real estate. OREO also added to the decline in nonperforming assets due to an increase in sales. Overall consumer nonperforming loans increased $264 million due to the impact from the alignment with interagency supervisory guidance for loans and lines of credit related to consumer loans which resulted in $426 million of loans being classified as nonperforming in the first quarter of 2013. This increase was partially offset by a decrease in nonperforming consumer troubled debt restructurings as more loans returned to performing status upon achieving six months of performance under the restructured terms and other consumer nonperforming loans principal activity.

- Overall loan delinquencies of $2.5 billion decreased $1.3 billion, or 33%, from year-end 2012 levels. The reduction was largely due to a reduction in accruing government insured residential real estate loans past due 90 days or more of approximately $830 million, the majority of which we took possession of and conveyed the real estate, or are in the process of conveyance and claim resolution. Additionally, there was a decline in total consumer loan delinquencies of $395 million during the first quarter of 2013, pursuant to alignment with interagency supervisory guidance whereby loans were moved from various delinquency categories to either nonperforming or, in the case of loans accounted for under the fair value option, nonaccruing, or charged off.

- Net charge-offs were $1.1 billion in 2013, down from net charge-offs of $1.3 billion in 2012, due to improving credit quality throughout the year, which was partially offset by the impact of alignment with interagency supervisory guidance in the first quarter of 2013 which increased charge-offs.

- Provision for credit losses in 2013 declined to $643 million compared with $987 million in 2012. The decline in the comparisons was driven primarily by overall credit quality improvement, which included improvement in expected cash flows for our purchased impaired loan portfolio. Increasing value of residential real estate is among the factors contributing to improved credit quality.

- The level of ALLL decreased to $3.6 billion at December 31, 2013 from $4.0 billion at December 31, 2012.



## NONPERFORMING ASSETS AND LOAN DELINQUENCIES

## NONPERFORMING ASSETS, INCLUDING OREO AND FORECLOSED ASSETS

Nonperforming assets include nonperforming loans and leases for which ultimate collectability of the full amount of contractual principal and interest is not probable and include nonperforming troubled debt restructurings (TDRs), OREO and foreclosed assets. Loans held for sale, certain government insured or guaranteed loans, purchased impaired loans and loans accounted for under the fair value option are excluded from nonperforming loans. Additional information regarding our nonperforming loans and nonaccrual policies is included in Note 1 Accounting Policies in the Notes To Consolidated Financial Statements in Item 8 of this Report. The major categories of nonperforming assets are presented in Table 35.

In the first quarter of 2013, we completed our alignment of certain nonaccrual and charge-off policies consistent with interagency supervisory guidance on practices for loans and lines of credit related to consumer lending. This alignment primarily related to (i) subordinate consumer loans (home equity loans and lines of credit and residential mortgages) where the first-lien loan was 90 days or more past due, (ii) government guaranteed loans where the guarantee may not result in collection of substantially all contractual principal and interest and (iii) certain loans with borrowers in or discharged from bankruptcy. In the first quarter of 2013, nonperforming loans increased by $426 million and net charge-offs increased by $134 million as a result of completing the alignment of the aforementioned policies. Additionally, overall delinquencies decreased $395 million due to loans now being reported as either nonperforming or, in the case of loans accounted for under the fair value option, nonaccruing or having been charged off. Certain consumer nonperforming loans were charged-off to the respective collateral value less costs to sell, and any associated allowance at the time of charge-off was reduced to zero. Therefore, the charge-off activity resulted in a reduction to the allowance. As the interagency guidance was adopted, incremental provision for credit losses was recorded if the related loan charge-off exceeded the associated allowance. Consumer provision for credit losses declined versus prior year as overall improvement in credit quality, which was favorably impacted by higher residential real estate prices, more than offset any increase in provision from the alignment with interagency guidance. Subsequent declines in collateral value for these loans will result in additional charge-offs to maintain recorded investment at collateral value less costs to sell. The impact of the alignment of the policies was considered in our reserving process in the determination of our ALLL at December 31, 2012. See Tables 35, 37, 38, 39, 40 and 46 for additional information.

At December 31, 2013, TDRs included in nonperforming loans were $1.5 billion, or 49%, of total nonperforming loans compared to $1.6 billion, or 49%, of total nonperforming loans as of December 31, 2012. Within consumer nonperforming loans, residential real estate TDRs comprise 59% of total residential real estate nonperforming loans at December 31, 2013, down from 64% at December 31, 2012. Home equity TDRs comprise 54% of home equity nonperforming loans at December 31, 2013, down from 70% at December 31, 2012. TDRs generally remain in nonperforming status until a borrower has made at least six consecutive months of payments under the modified terms or ultimate resolution occurs. Loans where borrowers have been discharged from personal liability through Chapter 7 bankruptcy and have not formally reaffirmed their loan obligations to PNC are not returned to accrual status.

At December 31, 2013, our largest nonperforming asset was $36 million in the Real Estate, Rental and Leasing Industry and our average nonperforming loans associated with commercial lending were under $1 million. Nine of the ten largest outstanding nonperforming assets are from the commercial lending portfolio and represent 13% and 4% of total commercial lending nonperforming loans and total nonperforming assets, respectively, as of December 31, 2013.



Table 35: Nonperforming Assets By Type

<table><tr><td>In millions</td><td>December 31 2013</td><td>December 31 2012</td></tr><tr><td>Nonperforming loans</td><td></td><td></td></tr><tr><td>Commercial lending</td><td></td><td></td></tr><tr><td>Commercial</td><td></td><td></td></tr><tr><td>Retail/wholesale trade</td><td>$ 57</td><td>$ 61</td></tr><tr><td>Manufacturing</td><td>58</td><td>73</td></tr><tr><td>Service providers</td><td>108</td><td>124</td></tr><tr><td>Real estate related (a)</td><td>124</td><td>178</td></tr><tr><td>Financial services</td><td>7</td><td>9</td></tr><tr><td>Health care</td><td>19</td><td>25</td></tr><tr><td>Other industries</td><td>84</td><td>120</td></tr><tr><td>Total commercial</td><td>457</td><td>590</td></tr><tr><td>Commercial real estate</td><td></td><td></td></tr><tr><td>Real estate projects (b)</td><td>436</td><td>654</td></tr><tr><td>Commercial mortgage</td><td>82</td><td>153</td></tr><tr><td>Total commercial real estate</td><td>518</td><td>807</td></tr><tr><td>Equipment lease financing</td><td>5</td><td>13</td></tr><tr><td>Total commercial lending</td><td>980</td><td>1,410</td></tr><tr><td>Consumer lending (c)</td><td></td><td></td></tr><tr><td>Home equity (d)</td><td>1,139</td><td>951</td></tr><tr><td>Residential real estate</td><td></td><td></td></tr><tr><td>Residential mortgage (d)</td><td>890</td><td>824</td></tr><tr><td>Residential construction</td><td>14</td><td>21</td></tr><tr><td>Credit card</td><td>4</td><td>5</td></tr><tr><td>Other consumer (d)</td><td>61</td><td>43</td></tr><tr><td>Total consumer lending</td><td>2,108</td><td>1,844</td></tr><tr><td>Total nonperforming loans (e)</td><td>3,088</td><td>3,254</td></tr><tr><td>OREO and foreclosed assets</td><td></td><td></td></tr><tr><td>Other real estate owned (OREO) (f)</td><td>360</td><td>507</td></tr><tr><td>Foreclosed and other assets</td><td>9</td><td>33</td></tr><tr><td>Total OREO and foreclosed assets</td><td>369</td><td>540</td></tr><tr><td>Total nonperforming assets</td><td>$3,457</td><td>$3,794</td></tr><tr><td>Amount of commercial lending nonperforming loans contractually current as to remaining principal and interest</td><td>$ 266</td><td>$ 342</td></tr><tr><td>Percentage of total commercial lending nonperforming loans</td><td>27%</td><td>24%</td></tr><tr><td>Amount of TDRs included in nonperforming loans</td><td>$1,511</td><td>$1,589</td></tr><tr><td>Percentage of total nonperforming loans</td><td>49%</td><td>49%</td></tr><tr><td>Nonperforming loans to total loans</td><td>1.58%</td><td>1.75%</td></tr><tr><td>Nonperforming assets to total loans, OREO and foreclosed assets</td><td>1.76</td><td>2.04</td></tr><tr><td>Nonperforming assets to total assets</td><td>1.08</td><td>1.24</td></tr><tr><td>Allowance for loan and lease losses to total nonperforming loans (g)</td><td>117</td><td>124</td></tr></table>

(a) Includes loans related to customers in the real estate and construction industries.

(b) Includes both construction loans and intermediate financing for projects.

(c) Excludes most consumer loans and lines of credit, not secured by residential real estate, which are charged off after 120 to 180 days past due and are not placed on nonperforming status.

(d) Pursuant to alignment with interagency supervisory guidance on practices for loans and lines of credit related to consumer lending in the first quarter of 2013, nonperforming home equity loans increased $214 million, nonperforming residential mortgage loans increased $187 million and nonperforming other consumer loans increased $25 million. Charge-offs were taken on these loans where the fair value less costs to sell the collateral was less than the recorded investment of the loan and were $134 million.

(e) Nonperforming loans exclude certain government insured or guaranteed loans, loans held for sale, loans accounted for under the fair value option and purchased impaired loans.
(f) OREO excludes $245 million and $380 million at December 31, 2013 and December 31, 2012, respectively, related to residential real estate that was acquired by us upon foreclosure of serviced loans because they are insured by the FHA or guaranteed by the VA.

(g) The allowance for loan and lease losses includes impairment reserves attributable to purchased impaired loans. See Note 7 Allowances for Loan and Lease Losses and Unfunded Loan Commitments and Letters of Credit in the Notes To Consolidated Financial Statements in Item 8 of this Report for additional information.



Table 36 : OREO and Foreclosed Assets

<table><tr><td>In millions</td><td>December 31 2013</td><td>December 31 2012</td></tr><tr><td>Other real estate owned (OREO):</td><td></td><td></td></tr><tr><td>Residential properties</td><td>$164</td><td>$167</td></tr><tr><td>Residential development properties</td><td>74</td><td>135</td></tr><tr><td>Commercial properties</td><td>122</td><td>205</td></tr><tr><td>Total OREO</td><td>360</td><td>507</td></tr><tr><td>Foreclosed and other assets</td><td>9</td><td>33</td></tr><tr><td>Total OREO and foreclosed assets</td><td>$369</td><td>$540</td></tr></table>

Total OREO and foreclosed assets decreased $171 million during 2013 from $540 million at December 31, 2012, to $369 million at December 31, 2013 and is 11% of total nonperforming assets at December 31, 2013. As of December 31, 2013 and December 31, 2012, 44% and 31%, respectively, of our OREO and foreclosed assets were comprised of 1-4 family residential properties. The lower level of OREO and foreclosed assets was driven mainly by continued strong sales activity offset slightly by an increase in foreclosures. Excluded from OREO at December 31, 2013 and December 31, 2012, respectively, was $245 million and $380 million of residential real estate that was acquired by us upon foreclosure of serviced loans because they are insured by the FHA or guaranteed by the VA.

Table 37: Change in Nonperforming Assets

<table><tr><td>In millions</td><td>2013</td><td>2012</td></tr><tr><td>January 1</td><td>$ 3,794</td><td>$ 4,156</td></tr><tr><td>New nonperforming assets (a)</td><td>3,343</td><td>3,648</td></tr><tr><td>Charge-offs and valuation adjustments (b)</td><td>(1,002)</td><td>(1,218)</td></tr><tr><td>Principal activity, including paydowns and payoffs</td><td>(1,016)</td><td>(1,812)</td></tr><tr><td>Asset sales and transfers to loans held for sale</td><td>(492)</td><td>(610)</td></tr><tr><td>Returned to performing status</td><td>(1,170)</td><td>(370)</td></tr><tr><td>December 31</td><td>$ 3,457</td><td>$ 3,794</td></tr></table>

(a) New nonperforming assets include $560 million of loans added in the first quarter of 2013 due to the alignment with interagency supervisory guidance on practices for loans and lines of credit related to consumer lending.

(b) Charge-offs and valuation adjustments include $134 million of charge-offs added in the first quarter of 2013 due to the alignment with interagency supervisory guidance discussed in footnote (a) above.

The table above presents nonperforming asset activity during 2013 and 2012. Nonperforming assets decreased $337 million from $3.8 billion at December 31, 2012, driven primarily by a decrease in commercial lending nonperforming loans, an increase in consumer loans returning to performing and principal activity within consumer, along with an increase in sales of OREO, partially offset by increases in consumer lending nonperforming loans due to alignment with interagency supervisory guidance in the first quarter of 2013. Approximately 87% of total nonperforming loans are secured by collateral which would be expected to reduce credit losses and require less reserve in the event of default, and 27% of commercial lending nonperforming loans are contractually current as to both principal and interest obligations. As of December 31, 2013, commercial lending nonperforming loans are carried at approximately 64% of their unpaid principal balance, due to charge-offs recorded to date, before consideration of the ALLL. See Note 5 Asset Quality in the Notes To Consolidated Financial Statements in Item 8 of this Report for additional information on these loans.

Purchased impaired loans are considered performing, even if contractually past due (or if we do not expect to receive payment in full based on the original contractual terms), as we are currently accreting interest income over the expected life of the loans. The accretable yield represents the excess of the expected cash flows on the loans at the measurement date over the carrying value. Generally decreases, other than interest rate decreases for variable rate notes, in the net present value of expected cash flows of individual commercial or pooled purchased impaired loans would result in an impairment charge to the provision for loan losses in the period in which the change is deemed probable. Generally increases in the net present value of expected cash flows of purchased impaired loans would first result in a recovery of previously recorded allowance for loan losses, to the extent applicable, and then an increase to accretable yield for the remaining life of the purchased impaired loans. Total nonperforming loans and assets in the tables above are significantly lower than they would have been due to this accounting treatment for purchased impaired loans. This treatment also results in a lower ratio of nonperforming loans to total loans and a higher ratio of ALLL to nonperforming loans. See Note 6 Purchased Loans in the Notes To Consolidated Financial Statements in Item 8 of this Report for additional information on these loans.

## Loan Delinquencies

We regularly monitor the level of loan delinquencies and believe these levels may be a key indicator of loan portfolio asset quality. Measurement of delinquency status is based on the contractual terms of each loan. Loans that are 30 days or more past due in terms of payment are considered delinquent. Loan delinquencies exclude loans held for sale and purchased impaired loans, but include government insured or guaranteed loans and loans accounted for under the fair value option.

Total early stage loan delinquencies (accruing loans past due 30 to 89 days) decreased from $1.4 billion at December 31, 2012, to $1.0 billion at December 31, 2013. The reduction in consumer lending early stage delinquencies was mainly due to the alignment with interagency supervisory guidance in the first quarter of 2013 whereby such loans were classified as either nonperforming or, in the case of loans accounted for under the fair value option, nonaccruing, or charged off. Commercial lending early stage delinquencies declined due to improving credit quality. See Note 1 Accounting Policies in the Notes To Consolidated Financial Statements in Item 8 of this Report for additional information regarding our nonperforming loan and nonaccrual policies.



Accruing loans past due 90 days or more are referred to as late stage delinquencies. These loans are not included in nonperforming loans and continue to accrue interest because they are well secured by collateral, and/or are in the process of collection, or are managed in homogenous portfolios with specified charge-off timeframes adhering to regulatory guidelines. These loans decreased $9.9 billion, or 37%, from $2.4 billion at December 31, 2012, to $1.5 billion at December 31, 2013, mainly due to a decline in government insured residential real estate loans of $8 billion, the majority of which we took possession of and conveyed the real estate, or are in the process of conveyance and claim resolution. Additionally, late stage delinquencies decreased $3 billion due to the alignment with interagency supervisory guidance in the first quarter of 2013 in which loans were moved to either nonperforming or, in the case of loans accounted for under the fair value option, nonaccruing, or charged-off. The following tables display the delinquency status of our loans at December 31, 2013 and December 31, 2012. Additional information regarding accruing loans past due is included in Note 5 Asset Quality in the Notes To Consolidated Financial Statements in Item 8 of this Report.

Table 38: Accruing Loans Past Due 30 To 59 Days (a)(b)

<table><tr><td rowspan="2">Dollars in millions</td><td colspan="2">Amount</td><td colspan="2">Percentage of Total Outstandings</td></tr><tr><td>December 31 2013</td><td>December 31 2012</td><td>December 31 2013</td><td>December 31 2012</td></tr><tr><td>Commercial</td><td>$ 81</td><td>$115</td><td>.09%</td><td>.14%</td></tr><tr><td>Commercial real estate</td><td>54</td><td>100</td><td>.25</td><td>.54</td></tr><tr><td>Equipment lease financing</td><td>31</td><td>17</td><td>.41</td><td>.23</td></tr><tr><td>Home equity</td><td>86</td><td>117</td><td>.24</td><td>.33</td></tr><tr><td>Residential real estate</td><td></td><td></td><td></td><td></td></tr><tr><td>Non government insured</td><td>112</td><td>151</td><td>.74</td><td>.99</td></tr><tr><td>Government insured</td><td>105</td><td>127</td><td>.70</td><td>.83</td></tr><tr><td>Credit card</td><td>29</td><td>34</td><td>.66</td><td>.79</td></tr><tr><td>Other consumer</td><td></td><td></td><td></td><td></td></tr><tr><td>Non government insured</td><td>62</td><td>65</td><td>.28</td><td>.30</td></tr><tr><td>Government insured</td><td>154</td><td>193</td><td>.68</td><td>.90</td></tr><tr><td>Total</td><td>$714</td><td>$919</td><td>.37</td><td>.49</td></tr></table>

(a) See note (a) at Table 40: Accruing Loans Past Due 90 Days Or More.

(b) See note (b) at Table 40: Accruing Loans Past Due 90 Days Or More.

Table 39: Accruing Loans Past Due 60 To 89 Days (a)(b)

<table><tr><td rowspan="2">Dollars in millions</td><td colspan="2">Amount</td><td colspan="2">Percentage of Total Outstandings</td></tr><tr><td>December 31 2013</td><td>December 31 2012</td><td>December 31 2013</td><td>December 31 2012</td></tr><tr><td>Commercial</td><td>$ 20</td><td>$ 55</td><td>.02%</td><td>.07%</td></tr><tr><td>Commercial real estate</td><td>11</td><td>57</td><td>.05</td><td>.31</td></tr><tr><td>Equipment lease financing</td><td>2</td><td>1</td><td>.03</td><td>.01</td></tr><tr><td>Home equity</td><td>34</td><td>58</td><td>.09</td><td>.16</td></tr><tr><td>Residential real estate</td><td></td><td></td><td></td><td></td></tr><tr><td>Non government insured</td><td>30</td><td>49</td><td>.20</td><td>.32</td></tr><tr><td>Government insured</td><td>57</td><td>97</td><td>.38</td><td>.64</td></tr><tr><td>Credit card</td><td>19</td><td>23</td><td>.43</td><td>.53</td></tr><tr><td>Other consumer</td><td></td><td></td><td></td><td></td></tr><tr><td>Non government insured</td><td>18</td><td>21</td><td>.08</td><td>.10</td></tr><tr><td>Government insured</td><td>94</td><td>110</td><td>.42</td><td>.51</td></tr><tr><td>Total</td><td>$285</td><td>$471</td><td>.15</td><td>.25</td></tr></table>

(a) See note (a) at Table 40: Accruing Loans Past Due 90 Days Or More.

(b) See note (b) at Table 40: Accruing Loans Past Due 90 Days Or More.



Table 40: Accruing Loans Past Due 90 Days Or More (a)(b)

<table><tr><td rowspan="2">Dollars in millions</td><td colspan="2">Amount</td><td colspan="2">Percentage of Total Outstandings</td></tr><tr><td>December 31 2013</td><td>December 31 2012</td><td>December 31 2013</td><td>December 31 2012</td></tr><tr><td>Commercial</td><td>$ 42</td><td>$ 42</td><td>.05%</td><td>.05%</td></tr><tr><td>Commercial real estate</td><td>2</td><td>15</td><td>.01</td><td>.08</td></tr><tr><td>Equipment lease financing</td><td></td><td>2</td><td></td><td>.03</td></tr><tr><td>Residential real estate</td><td></td><td></td><td></td><td></td></tr><tr><td>Non government insured</td><td>35</td><td>46</td><td>.23</td><td>.30</td></tr><tr><td>Government insured</td><td>1,025</td><td>1,855</td><td>6.80</td><td>12.17</td></tr><tr><td>Credit card</td><td>34</td><td>36</td><td>.77</td><td>.84</td></tr><tr><td>Other consumer</td><td></td><td></td><td></td><td></td></tr><tr><td>Non government insured</td><td>14</td><td>18</td><td>.06</td><td>.08</td></tr><tr><td>Government insured</td><td>339</td><td>337</td><td>1.50</td><td>1.57</td></tr><tr><td>Total</td><td>$1,491</td><td>$2,351</td><td>.76</td><td>1.26</td></tr></table>

(a) Amounts in table represent recorded investment.

(b) Pursuant to alignment with interagency supervisory guidance on practices for loans and lines of credit related to consumer lending in the first quarter of 2013, accruing consumer loans past due 30 – 59 days decreased $44 million, accruing consumer loans past due 60 – 89 days decreased $36 million and accruing consumer loans past due 90 days or more decreased $315 million, of which $295 million related to residential real estate government insured loans. As part of this alignment, these loans were moved into nonaccrual status.

On a regular basis our Special Asset Committee closely monitors loans, primarily commercial loans, that are not included in the nonperforming or accruing past due categories and for which we are uncertain about the borrower’s ability to comply with existing repayment terms over the next six months. These loans totaled $.2 billion at both December 31, 2013 and December 31, 2012.

## Home Equity Loan Portfolio

Our home equity loan portfolio totaled $36.4 billion as of December 31, 2013, or 19% of the total loan portfolio. Of that total, $21.7 billion, or 60%, was outstanding under primarily variable-rate home equity lines of credit and $14.7 billion, or 40%, consisted of closed-end home equity installment loans. Approximately 3% of the home equity portfolio was on nonperforming status as of December 31, 2013.

As of December 31, 2013, we are in an originated first lien position for approximately 49% of the total portfolio and, where originated as a second lien, we currently hold or service the first lien position for approximately an additional 2% of the portfolio. Historically, we have originated and sold first lien residential real estate mortgages, which resulted in a low percentage of home equity loans where we hold the first lien mortgage position. The remaining 49% of the portfolio was secured by second liens where we do not hold the first lien position. The credit performance of the majority of the home equity portfolio where we are in, hold or service the first lien position, is superior to the portion of the portfolio where we hold the second lien position but do not hold the first lien.

Lien position information is generally based upon original LTV at the time of origination. However, after origination PNC is not typically notified when a senior lien position that is not held by PNC is satisfied. Therefore, information about the current lien status of junior lien loans is less readily available in cases where PNC does not also hold the senior lien. Additionally, PNC is not typically notified when a junior lien position is added after origination of a PNC first lien. This updated information for both junior and senior liens must be obtained from external sources, and therefore, PNC has contracted with an industry leading third-party service provider to obtain updated loan, lien and collateral data that is aggregated from public and private sources.

We track borrower performance monthly, including obtaining original LTVs, updated FICO scores at least quarterly, updated LTVs semi-annually, and other credit metrics at least quarterly, including the historical performance of any mortgage loans regardless of lien position that we may or may not hold. This information is used for internal reporting and risk management. For internal reporting and risk management we also segment the population into pools based on product type (e.g., home equity loans, brokered home equity loans, home equity lines of credit, brokered home equity lines of credit). As part of our overall risk analysis and monitoring, we segment the home equity portfolio based upon the delinquency, modification status and bankruptcy status of these loans, as well as the delinquency, modification status and bankruptcy status of any mortgage loan with the same borrower (regardless of whether it is a first lien senior to our second lien).

In establishing our ALLL for non-impaired loans, we utilize a delinquency roll-rate methodology for pools of loans. In accordance with accounting principles, under this methodology, we establish our allowance based upon incurred losses and not lifetime expected losses. We also consider the incremental expected losses when home equity lines of credit transition from interest-only products to principal and interest products in establishing our ALLL. The roll-rate methodology estimates transition/roll of loan balances from one delinquency state (e.g., 30-59 days past due) to another delinquency state (e.g., 60-89 days past due) and ultimately to charge-off. The roll through to



charge-off is based on PNC’s actual loss experience for each type of pool. Since a pool may consist of first and second liens, the charge-off amounts for the pool are proportionate to the composition of first and second liens in the pool. Our experience has been that the ratio of first to second lien loans has been consistent over time and is appropriately represented in our pools used for roll-rate calculations.

Generally, our variable-rate home equity lines of credit have either a seven or ten year draw period, followed by a 20-year amortization term. During the draw period, we have home equity lines of credit where borrowers pay interest only and home equity lines of credit where borrowers pay principal and interest. The risk associated with our home equity lines of credit end of period draw dates is considered in establishing our ALLL. Based upon outstanding balances at December 31, 2013, the following table presents the periods when home equity lines of credit draw periods are scheduled to end.

Table 41: Home Equity Lines of Credit – Draw Period End Dates

<table><tr><td>In millions</td><td>Interest Only Product</td><td>Principal and Interest Product</td></tr><tr><td>2014</td><td>$ 1,768</td><td>$ 450</td></tr><tr><td>2015</td><td>1,829</td><td>625</td></tr><tr><td>2016</td><td>1,521</td><td>485</td></tr><tr><td>2017</td><td>2,738</td><td>659</td></tr><tr><td>2018</td><td>1,206</td><td>894</td></tr><tr><td>2019 and thereafter</td><td>3,848</td><td>4,562</td></tr><tr><td>Total (a)(b)</td><td>$12,910</td><td>$7,675</td></tr></table>

(a) Includes all home equity lines of credit that mature in 2014 or later, including those with borrowers where we have terminated borrowing privileges.

(b) Includes approximately $185 million, $193 million, $54 million, $63 million, $47 million and $561 million of home equity lines of credit with balloon payments, including those where we have terminated borrowing privileges, with draw periods scheduled to end in 2014, 2015, 2016, 2017, 2018 and 2019 and thereafter, respectively.

We view home equity lines of credit where borrowers are paying principal and interest under the draw period as less risky than those where the borrowers are paying interest only, as these borrowers have a demonstrated ability to make some level of principal and interest payments.

Based upon outstanding balances, and excluding purchased impaired loans, at December 31, 2013, for home equity lines of credit for which the borrower can no longer draw (e.g., draw period has ended or borrowing privileges have been terminated), approximately 3.65% were 30-89 days past due and approximately 5.49% were 90 days or more past due. Generally, when a borrower becomes 60 days past due, we terminate borrowing privileges and those privileges are not subsequently reinstated. At that point, we continue our collection/recovery processes, which may include a loss mitigation loan modification resulting in a loan that is classified as a TDR.
See Note 5 Asset Quality in the Notes To Consolidated Financial Statements in Item 8 of this Report for additional information.

## Loan Modifications and Troubled Debt Restructurings

## Consumer Loan Modifications

We modify loans under government and PNC-developed programs based upon our commitment to help eligible homeowners and borrowers avoid foreclosure, where appropriate. Initially, a borrower is evaluated for a modification under a government program. If a borrower does not qualify under a government program, the borrower is then evaluated under a PNC program. Our programs utilize both temporary and permanent modifications and typically reduce the interest rate, extend the term and/or defer principal. Temporary and permanent modifications under programs involving a change to loan terms are generally classified as TDRs. Further, certain payment plans and trial payment arrangements which do not include a contractual change to loan terms may be classified as TDRs. Additional detail on TDRs is discussed below as well as in Note 5 Asset Quality in the Notes To Consolidated Financial Statements in Item 8 of this Report.

A temporary modification, with a term between 3 and 24 months, involves a change in original loan terms for a period of time and reverts to a calculated exit rate for the remaining term of the loan as of a specific date. A permanent modification, with a term greater than 24 months, is a modification in which the terms of the original loan are changed. Permanent modifications primarily include the government-created Home Affordable Modification Program (HAMP) or PNC-developed HAMP-like modification programs.

For home equity lines of credit, we will enter into a temporary modification when the borrower has indicated a temporary hardship and a willingness to bring current the delinquent loan balance. Examples of this situation often include delinquency due to illness or death in the family or loss of employment. Permanent modifications are entered into when it is confirmed that the borrower does not possess the income necessary to continue making loan payments at the current amount, but our expectation is that payments at lower amounts can be made.

We also monitor the success rates and delinquency status of our loan modification programs to assess their effectiveness in serving our customers' needs while mitigating credit losses. Table 42 provides the number of accounts and unpaid principal balance of modified consumer real estate related loans and Table 43 provides the number of accounts and unpaid principal balance of modified loans that were 60 days or more past due as of six months, nine months, twelve months and fifteen months after the modification date.



(a) An account is considered in re-default if it is 60 days or more delinquent after modification. The data in this table represents loan modifications completed during the quarters ending June 30, 2012 through June 30, 2013 and represents a vintage look at all quarterly accounts and the number of those modified accounts (for each quarterly vintage) 60 days or more delinquent at six, nine, twelve, and fifteen months after modification. Account totals include active and inactive accounts that were delinquent when they achieved inactive status. Accounts that are no longer 60 days or more delinquent, or were re-modified since prior period, are removed from re-default status in the period they are cured or re-modified.

(c) Reflects December 31, 2013 unpaid principal balances of the re-defaulted accounts for the Second Quarter 2013 Vintage at Six Months, for the First Quarter 2013 Vintage at Nine Months, for the Fourth Quarter 2012 Vintage at Twelve Months, and for the Third Quarter 2012 and prior Vintages at Fifteen Months.

(d) There were no Residential Construction modified loans which became six months past due in the third quarter of 2012.

In addition to temporary loan modifications, we may make available to a borrower a payment plan or a HAMP trial payment period. Under a payment plan or a HAMP trial payment period, there is no change to the loan’s contractual terms so the borrower remains legally responsible for payment of the loan under its original terms.

Payment plans may include extensions, re-ages and/or forbearance plans. All payment plans bring an account current once certain requirements are achieved and are primarily intended to demonstrate a borrower’s renewed willingness and ability to re-pay. Due to the short term nature of the payment plan, there is a minimal impact to the ALLL.

Under a HAMP trial payment period, we establish an alternate payment, generally at an amount less than the contractual payment amount, for the borrower during this short time period. This allows a borrower to demonstrate successful payment performance before permanently restructuring the loan into a HAMP modification. Subsequent to successful borrower performance under the trial payment period, we will capitalize the original contractual amount past due and restructure the loan’s contractual terms, along with bringing the restructured account to current. As the borrower is often already delinquent at the time of participation in the HAMP trial payment period, there is not a significant increase in the ALLL. If the trial payment period is unsuccessful, the loan will be evaluated for further action based upon our existing policies.

Residential conforming and certain residential construction loans have been permanently modified under HAMP or, if they do not qualify for a HAMP modification, under PNC-developed programs, which in some cases may operate similarly to HAMP. These programs first require a reduction of the interest rate followed by an extension of term and, if appropriate, deferral of principal payments. As of December 31, 2013 and December 31, 2012, 5,834 accounts with a balance of $9.9 billion and 4,188 accounts with a balance of $6 billion, respectively, of residential real estate loans had been modified under HAMP and were still outstanding on our balance sheet.

We do not re-modify a defaulted modified loan except for subsequent significant life events, as defined by the OCC. A modified loan continues to be classified as a TDR for the remainder of its term regardless of subsequent payment performance.

COMMERCIAL LOAN MODIFICATIONS AND PAYMENT PLANS
Modifications of terms for commercial loans are based on individual facts and circumstances. Commercial loan modifications may involve reduction of the interest rate, extension of the term of the loan and/or forgiveness of principal. Modified commercial loans are usually already nonperforming prior to modification. We evaluate these modifications for TDR classification based upon whether we granted a concession to a borrower experiencing financial difficulties. Additional detail on TDRs is discussed below as well as in Note 5 Asset Quality in the Notes To Consolidated Financial Statements in Item 8 of this Report.

Beginning in 2010, we established certain commercial loan modification and payment programs for small business loans, Small Business Administration loans, and investment real estate loans. As of December 31, 2013 and December 31, 2012, $47 million and $68 million, respectively, in loan balances were covered under these modification and payment plan programs. Of these loan balances, $16 million and $24 million have been determined to be TDRs as of December 31, 2013 and December 31, 2012.



## Troubled Debt Restructurings

A TDR is a loan whose terms have been restructured in a manner that grants a concession to a borrower experiencing financial difficulties. TDRs result from our loss mitigation activities and include rate reductions, principal forgiveness, postponement/reduction of scheduled amortization and extensions, which are intended to minimize economic loss and to avoid foreclosure or repossession of collateral. Additionally, TDRs also result from borrowers that have been discharged from personal liability through Chapter 7 bankruptcy and have not formally reaffirmed their loan obligations to PNC. For the twelve months ended December 31, 2013, $2.3 billion of loans held for sale, loans accounted for under the fair value option and pooled purchased impaired loans, as well as certain consumer government insured or guaranteed loans, were excluded from the TDR population. The comparable amount for the twelve months ended December 31, 2012 was $3.1 billion.

Table 44: Summary of Troubled Debt Restructurings

<table><tr><td>In millions</td><td>December 31 2013</td><td>December 31 2012</td></tr><tr><td>Consumer lending:</td><td></td><td></td></tr><tr><td>Real estate-related</td><td>$1,939</td><td>$2,028</td></tr><tr><td>Credit card</td><td>166</td><td>233</td></tr><tr><td>Other consumer</td><td>56</td><td>57</td></tr><tr><td>Total consumer lending</td><td>2,161</td><td>2,318</td></tr><tr><td>Total commercial lending</td><td>578</td><td>541</td></tr><tr><td>Total TDRs</td><td>$2,739</td><td>$2,859</td></tr><tr><td>Nonperforming</td><td>$1,511</td><td>$1,589</td></tr><tr><td>Accruing (a)</td><td>1,062</td><td>1,037</td></tr><tr><td>Credit card</td><td>166</td><td>233</td></tr><tr><td>Total TDRs</td><td>$2,739</td><td>$2,859</td></tr></table>

(a) Accruing loans have demonstrated a period of at least six months of performance under the restructured terms and are excluded from nonperforming loans. Loans where borrowers have been discharged from personal liability through Chapter 7 bankruptcy and have not formally reaffirmed their loan obligations to PNC are not returned to accrual status.

Total TDRs decreased $120 million, or 4%, during 2013. Nonperforming TDRs totaled $1.5 billion, which represents approximately 49% of total nonperforming loans.

TDRs that are performing (accruing) are excluded from nonperforming loans. Generally, these loans have been returned to performing status as the borrowers are performing under the restructured terms for at least six consecutive months. These TDRs increased $25 million, or 2%, during 2013 to $1.1 billion as of December 31, 2013. This increase reflects the further seasoning and performance of the TDRs. Loans where borrowers have been discharged from personal liability through Chapter 7 bankruptcy and have not formally reaffirmed their loan obligations to PNC are not returned to accrual status. See Note 5 Asset Quality in the Notes To Consolidated Financial Statements in this Report for additional information.

## ALLOWANCES FOR LOAN AND LEASE LOSSES AND UNFUNDED LOAN COMMITMENTS AND LETTERS OF CREDIT

We recorded $1.1 billion in net charge-offs for 2013, compared to $1.3 billion for 2012. Commercial lending net charge-offs decreased from $359 million in 2012 to $249 million in 2013. Consumer lending net charge-offs decreased from $930 million in 2012 to $828 million in 2013.

Table 45: Loan Charge-Offs And Recoveries

<table><tr><td>Year ended December 31 Dollars in millions</td><td>Gross Charge-offs</td><td>Recoveries</td><td>Net Charge-offs / (Recoveries)</td><td>Percent of Average Loans</td></tr><tr><td>2013</td><td></td><td></td><td></td><td></td></tr><tr><td>Commercial</td><td>$ 395</td><td>$248</td><td>$ 147</td><td>.17%</td></tr><tr><td>Commercial real estate</td><td>203</td><td>93</td><td>110</td><td>.57</td></tr><tr><td>Equipment lease financing</td><td>8</td><td>16</td><td>(8)</td><td>(.11)</td></tr><tr><td>Home equity</td><td>486</td><td>73</td><td>413</td><td>1.14</td></tr><tr><td>Residential real estate</td><td>133</td><td>4</td><td>129</td><td>.86</td></tr><tr><td>Credit card</td><td>178</td><td>22</td><td>156</td><td>3.75</td></tr><tr><td>Other consumer</td><td>185</td><td>55</td><td>130</td><td>.60</td></tr><tr><td>Total</td><td>$1,588</td><td>$511</td><td>$1,077</td><td>.57</td></tr><tr><td>2012</td><td></td><td></td><td></td><td></td></tr><tr><td>Commercial</td><td>$ 474</td><td>$300</td><td>$ 174</td><td>.23%</td></tr><tr><td>Commercial real estate</td><td>314</td><td>115</td><td>199</td><td>1.10</td></tr><tr><td>Equipment lease financing</td><td>16</td><td>30</td><td>(14)</td><td>(.21)</td></tr><tr><td>Home equity</td><td>560</td><td>61</td><td>499</td><td>1.41</td></tr><tr><td>Residential real estate</td><td>110</td><td>(1)</td><td>111</td><td>.72</td></tr><tr><td>Credit card</td><td>200</td><td>26</td><td>174</td><td>4.26</td></tr><tr><td>Other consumer</td><td>196</td><td>50</td><td>146</td><td>.72</td></tr><tr><td>Total</td><td>$1,870</td><td>$581</td><td>$1,289</td><td>.73</td></tr></table>

For 2013, gross charge-offs were $1.6 billion and net charge-offs to average loans was 0.57%, and included charge-offs of $134 million taken pursuant to alignment with interagency guidance on practices for loans and lines of credit related to consumer lending in the first quarter of 2013.

In addition, total net charge-offs are lower than they would have been otherwise due to the accounting treatment for purchased impaired loans. This treatment also results in a lower ratio of net charge-offs to average loans. See Note 6 Purchased Loans in the Notes To Consolidated Financial Statements in Item 8 of this Report for additional information on net charge-offs related to these loans.

We maintain an ALLL to absorb losses from the loan and lease portfolio and determine this allowance based on quarterly assessments of the estimated probable credit losses incurred in the loan and lease portfolio. We maintain the ALLL at a level that we believe to be appropriate to absorb estimated probable credit losses incurred in the loan and lease



portfolio as of the balance sheet date. The reserve calculation and determination process is dependent on the use of key assumptions. Key reserve assumptions and estimation processes react to and are influenced by observed changes in loan and lease portfolio performance experience, the financial strength of the borrower, and economic conditions. Key reserve assumptions are periodically updated.

We establish specific allowances for loans considered impaired using methods prescribed by GAAP. All impaired loans are subject to individual analysis, except leases and large groups of smaller-balance homogeneous loans which may include, but are not limited to, credit card, residential mortgage and consumer installment loans. Specific allowances for individual loans (including commercial and consumer TDRs) are determined based on an analysis of the present value of expected future cash flows from the loans discounted at their effective interest rate, observable market price or the fair value of the underlying collateral.

Reserves allocated to non-impaired commercial loan classes are based on PD and LGD credit risk ratings.

Our commercial pool reserve methodology is sensitive to changes in key risk parameters such as PD and LGD. The results of these parameters are then applied to the loan balance and unfunded loan commitments and letters of credit to determine the amount of the respective reserves. Our PDs and LGDs are primarily determined using internal commercial loan loss data. This internal data is supplemented with third-party data and management judgment, as deemed necessary. We continue to evaluate and enhance our use of internal commercial loss data and will periodically update our PDs and LGDs, as well as consider third-party data, regulatory guidance and management judgment. In general, a given change in any of the major risk parameters will have a corresponding change in the pool reserve allocations for non-impaired commercial loans. To illustrate, if we increase the pool reserve LGD by 5% for all categories of non-impaired commercial loans at December 31, 2013, then the aggregate of the ALLL and allowance for unfunded loan commitments and letters of credit would increase by $73 million.

The majority of the commercial portfolio is secured by collateral, including loans to asset-based lending customers that continue to show demonstrably lower LGD. Further, the large investment grade or equivalent portion of the loan portfolio has performed well and has not been subject to significant deterioration. Additionally, guarantees on loans greater than $1 million and owner guarantees for small business loans do not significantly impact our ALLL. Allocations to non-impaired consumer loan classes are based upon a roll-rate model which uses statistical relationships, calculated from historical data that estimate the movement of loan outstandings through the various stages of delinquency and ultimately charge-off.

A portion of the ALLL is related to qualitative and measurement factors. These factors may include, but are not limited to, the following:

• Industry concentrations and conditions,

• Recent credit quality trends,

• Recent loss experience in particular portfolios,

• Recent macro-economic factors,

• Model imprecision,

• Changes in lending policies and procedures,

- Timing of available information, including the performance of first lien positions, and

• Limitations of available historical data.

Purchased impaired loans are initially recorded at fair value and applicable accounting guidance prohibits the carry over or creation of valuation allowances at acquisition. Because the initial fair values of these loans already reflect a credit component, additional reserves are established when performance is expected to be worse than our expectations as of the acquisition date. At December 31, 2013, we had established reserves of $1.0 billion for purchased impaired loans. In addition, loans (purchased impaired and non-impaired) acquired after January 1, 2009 were recorded at fair value. No allowance for loan losses was carried over and no allowance was created at the date of acquisition. See Note 6 Purchased Loans in the Notes To Consolidated Financial Statements in Item 8 of this Report for additional information.

In addition to the ALLL, we maintain an allowance for unfunded loan commitments and letters of credit. We report this allowance as a liability on our Consolidated Balance Sheet. We maintain the allowance for unfunded loan commitments and letters of credit at a level we believe is appropriate to absorb estimated probable losses on these unfunded credit facilities. We determine this amount using estimates of the probability of the ultimate funding and losses related to those credit exposures. Other than the estimation of the probability of funding, this methodology is very similar to the one we use for determining our ALLL.

We refer you to Note 5 Asset Quality and Note 7 Allowances for Loan and Lease Losses and Unfunded Loan Commitments and Letters of Credit in the Notes To Consolidated Financial Statements in Item 8 of this Report for further information on certain key asset quality indicators that we use to evaluate our portfolio and establish the allowances.



Table 46: Allowance for Loan and Lease Losses

<table><tr><td>Dollars in millions</td><td>2013</td><td>2012</td></tr><tr><td>January 1</td><td>$ 4,036</td><td>$ 4,347</td></tr><tr><td>Total net charge-offs</td><td>(1,077)</td><td>(1,289)</td></tr><tr><td>Provision for credit losses</td><td>643</td><td>987</td></tr><tr><td>Net change in allowance for unfunded loan commitments and letters of credit</td><td>8</td><td>(10)</td></tr><tr><td>Other</td><td>(1)</td><td>1</td></tr><tr><td>December 31</td><td>$ 3,609</td><td>$ 4,036</td></tr><tr><td>Net charge-offs to average loans (for the year ended) (a)</td><td>.57%</td><td>.73%</td></tr><tr><td>Allowance for loan and lease losses to total loans</td><td>1.84</td><td>2.17</td></tr><tr><td>Commercial lending net charge-offs</td><td>$ (249)</td><td>$ (359)</td></tr><tr><td>Consumer lending net charge-offs</td><td>(828)</td><td>(930)</td></tr><tr><td>Total net charge-offs</td><td>$ (1,077)</td><td>$ (1,289)</td></tr><tr><td>Net charge-offs to average loans (for the year ended)</td><td></td><td></td></tr><tr><td>Commercial lending</td><td>.22%</td><td>.35%</td></tr><tr><td>Consumer lending (a)</td><td>1.07</td><td>1.24</td></tr></table>

(a) Includes charge-offs of $134 million taken pursuant to alignment with interagency guidance on practices for loans and lines of credit related to consumer lending in the first quarter of 2013.

The provision for credit losses totaled $643 million for 2013 compared to $987 million for 2012. The primary driver of the decrease to the provision was improved overall credit quality, including improved commercial loan risk factors, lower consumer loan delinquencies and improvements in expected cash flows for our purchased impaired loans. For 2013, the provision for commercial lending credit losses decreased by $102 million, or 74%, from 2012. The provision for consumer lending credit losses decreased $242 million, or 29%, from 2012.

At December 31, 2013, total ALLL to total nonperforming loans was 117%. The comparable amount for December 31, 2012 was 124%. These ratios are 72% and 79%, respectively, when excluding the $1.4 billion and $1.5 billion, respectively, of ALLL at December 31, 2013 and December 31, 2012 allocated to consumer loans and lines of credit not secured by residential real estate and purchased impaired loans. We have excluded consumer loans and lines of credit not secured by real estate as they are charged off after 120 to 180 days past due and not placed on nonperforming status. Additionally, we have excluded purchased impaired loans as they are considered performing regardless of their delinquency status as interest is accreted based on our estimate of expected cash flows and additional allowance is recorded when these cash flows are below recorded investment. See Table 35 within this Credit Risk Management section for additional information.

The ALLL balance increases or decreases across periods in relation to fluctuating risk factors, including asset quality trends, charge-offs and changes in aggregate portfolio balances. During 2013, improving asset quality trends, including, but not limited to, delinquency status and improving economic conditions, realization of previously estimated losses through charge-offs, including the impact of alignment with interagency guidance and overall portfolio growth, combined to result in the ALLL balance declining $4 billion, or 11% to $3.6 billion as of December 31, 2013 compared to December 31, 2012.

See Note 7 Allowances for Loan and Lease Losses and Unfunded Loan Commitments and Letters of Credit and Note 6 Purchased Loans in the Notes To Consolidated Financial Statements in Item 8 of this Report regarding changes in the ALLL and in the allowance for unfunded loan commitments and letters of credit.

## OPERATIONAL RISK MANAGEMENT

Operational risk is the risk of loss resulting from inadequate or failed internal processes or systems, human factors, or external events. This includes losses that may arise as a result of non-compliance with laws or regulations, failure to fulfill fiduciary responsibilities, as well as litigation or other legal actions. Operational risk may occur in any of our business activities and manifests itself in various ways, including but not limited to:

• Transaction processing errors,

- Unauthorized transactions and fraud by employees or third parties,

• Material disruption in business activities,

• System breaches and misuse of sensitive information,

• Regulatory or governmental actions, fines or penalties, and

• Significant legal expenses, judgments or settlements.

PNC’s Operational Risk Management is inclusive of Technology Risk Management, Compliance and Business Continuity Risk. Operational Risk Management focuses on balancing business needs, regulatory expectations and risk management priorities through an adaptive and proactive program that is designed to provide a strong governance model, sound and consistent risk management processes and transparent operational risk reporting across the enterprise.

The PNC Board determines the strategic approach to operational risk via establishment of the operational risk appetite and appropriate risk management structure. This includes establishment of risk metrics and limits and a reporting structure to identify, understand and manage operational risks.

Executive Management has responsibility for operational risk management. The executive management team is responsible for monitoring significant risks, key controls and related issues through management reporting and a governance structure of risk committees and sub-committees.

Within Risk Management, Operational Risk Management functions are responsible for developing and maintaining the



policies, methodologies, tools, and technology utilized across the enterprise to identify, assess, monitor, and report operational risks, including compliance risk. A key function of Operational Risk Management is to ensure business units' alignment with the Operational Risk Management framework and to independently challenge results and overall program effectiveness.

Business Unit management is responsible for the day-to-day management of operational risks inherent in the products, services, and activities for which they are responsible. Business Unit management is also responsible for adhering to PNC’s enterprise-wide operational risk management policies and procedures including regularly identifying, measuring, and monitoring operational risks in their respective areas, as well as capturing, analyzing and reporting operational risk events.

Management of operational risk is based upon a comprehensive framework designed to enable the company to determine the enterprise and individual business unit’s operational risk profile in comparison to the established risk appetite and identify operational risks that may require further mitigation. This framework is established around a set of enterprise-wide policies and a system of internal controls that are designed to manage risk and to provide management with timely and accurate information about the operations of PNC. This framework employs a number of techniques to manage operational risk, including:

- RCSAs that are performed at least annually across PNC’s businesses, processes, systems and products. RCSA methodology is a standard process for management to document and assess operational risks, evaluate key control design and operating effectiveness, and determine if control enhancements are required,

- A Scenario Analysis program that is leveraged to proactively evaluate operational risks with the potential for severe business, financial, operational or regulatory impact on the company or a major business unit. This methodology leverages standard processes and tools to evaluate a wide range of business and operational risks encompassing both external and internal events relevant to the company. Based upon scenario analysis conclusions, management may implement additional controls or risk management activities to reduce exposure to an acceptable level,

- A KRI framework that allows management to proactively monitor and assess shifts in operational risk exposure or key control effectiveness compared to expectations and thresholds. Enterprise-level KRIs are in place to monitor exposure across the different inherent operational risk types, including compliance risk. Business-specific KRIs are established in support of the individual risk and control self-assessments, and

- Operational loss events as well as technology and operational breakdowns that do not result in direct loss (near miss events) across the enterprise are continuously captured and maintained in a central repository. This information is analyzed and used to help determine the root causes of these events and to identify trends that could indicate changes in the company’s risk exposure or control effectiveness. PNC utilizes a number of sources to identify external loss events occurring across the financial services industry. These events are evaluated to determine whether PNC is exposed to similar events, and if so, whether appropriate controls are in place.

We continue to refine our methodology to estimate capital requirements for operational risk using a proprietary version of an Advanced Measurement Approach (AMA). Under the AMA approach, the results of the program elements described above are key inputs directly incorporated into the capital calculation methodology.

Risk professionals from Operational Risk, Technology Risk Management, Compliance and Legal work closely with business areas to evaluate risks and challenge that appropriate key controls are established prior to the introduction of new or enhanced products, services and technologies. These risk professionals also challenge Business Units' design and implementation of mitigation strategies to address risks and issues identified through ongoing assessment and monitoring activities.

PNC’s Technology Risk Management (TRM) program is aligned with the operational risk framework. Technology risk represents the risk associated with the use, ownership, operation, involvement, influence and adoption of technology within an enterprise. Management of technology risk is embedded into the culture and decision making processes of PNC through an information and technology risk management framework designed to help ensure secure, sound, and compliant IT systems and infrastructure in support of business strategies and goals. The management of technology risk is a core business skill and an integral part of day-to-day activity. Managers and staff at all levels are responsible for applying risk management policies, procedures, and strategies in their areas of responsibility. PNC’s TRM function supports enterprise management of technology risk by independently assessing technology and information security risks, and by serving in an oversight role by measuring, monitoring, and challenging enterprise technology capabilities. Specifically, Technology Risk Management has the following objectives:

- A sound control infrastructure is in place to effectively manage technology risks to help drive informed business decisions,

- Technology risks related to ongoing business and operational activities are identified, assessed, and monitored,

- Technology risks related to new key initiatives are assessed and appropriately managed, and

- Emerging technology risks are monitored and assessed to verify their potential impact to PNC’s overall risk profile.

Our business continuity risk (BCR) program provides governance and oversight of PNC’s enterprise wide business



continuity management (BCM) program. BCM manages the organization’s capabilities to provide services in the case of an event resulting in material disruption of business activities affecting our people, facilities, technology, or suppliers. The BCM program leads the efforts to identify and mitigate internal and external business disruptive threats to PNC through effective resiliency as well as recovery planning and testing. Prioritization of investments in people, processes, technology and facilities is based on business process criticality, likelihood of events, and business risk. A testing program validates our resiliency and recovery capabilities on an ongoing basis, and an integrated governance model is designed to help assure appropriate management reporting. The BCR function serves as a second line of defense conducting various activities to challenge the policies, processes, and elements of the business continuity program. These activities include performing policy gap analysis as well as conducting quality control risk assessments which provide an independent review of the viability, correctness, and effectiveness of various areas and elements of the BCM program.

Enterprise Compliance is responsible for coordinating the compliance risk component of PNC’s Operational Risk framework. Compliance issues are identified and tracked through enterprise-wide monitoring and tracking programs. Key compliance risk issues are escalated through a comprehensive risk reporting process at both a business and enterprise level and incorporated, as appropriate, into the development and assessment of the firm’s operational risk profile. The Compliance, Conflicts & Ethics Policy Committee, chaired by the Chief Compliance Officer, provides oversight for compliance, conflicts and ethics programs and strategies across PNC. This committee also oversees the compliance processes related to fiduciary and investment risk. In order to help understand, and where appropriate, proactively address emerging regulatory issues, Enterprise Compliance communicates regularly with various regulators with supervisory or regulatory responsibilities with respect to PNC, its subsidiaries or businesses and participates in forums focused on regulatory and compliance matters in the financial services industry.

PNC monitors and manages insurable risks through a combination of risk mitigation, retention and transfer consistent with the organization’s risk philosophy. PNC uses insurance where appropriate to mitigate the effects of operational risk events. PNC self-insures select risks through its wholly-owned captive insurance company Alpine Indemnity Limited.

Insurance decisions and activities are led by PNC’s Corporate Insurance Group. The alignment of Corporate Insurance within the enterprise risk management governance structure facilitates increased cross-functional integration and engagement, and is a primary governance strategy. Management holds regular meetings with the lines of business regarding risk evaluation and the utilization of insurance as a risk transfer technique. Furthermore, Corporate Insurance management and the Insurance Risk Committee have primary oversight of reporting insurance related activities through a governance structure that allows management to fully vet risk information.

PNC, through a subsidiary company, Alpine Indemnity Limited, provides insurance coverage for select corporate programs. PNC’s risks associated with its participation as an insurer for these programs are mitigated through policy limits and annual aggregate limits. Decisions surrounding PNC’s retention of its operating risks through deductibles or captive participation are made in conjunction with the Insurance Risk Committee.

On a quarterly basis, an enterprise operational risk report is developed to report key operational risks to senior management and the Board of Directors. The report encompasses key operational risk management conclusions, including the overall operational risk level, risk management effectiveness and outlook, grounded in quantitative measures and qualitative factors. Key enterprise operational risks are also included in the enterprise risk report. In addition, operational risk is an integrated part of the quarterly business-specific risk reports.

## Model Risk Management

PNC relies on quantitative models to measure risks and to estimate certain financial values. Models may be used in such processes as determining the pricing of various products, grading and granting loans, measuring interest rate risks and other market risks, predicting losses, and assessing capital adequacy, as well as to estimate the value of financial instruments and balance sheet items. There are risks involved in the use of models as they have the potential to provide inaccurate output or results, could be used for purposes other than those for which they have been designed, or may be operated in an uncontrolled environment where unauthorized changes can take place and where other control risks exist.

The Model Risk Management Group is responsible for policies and procedures describing how model risk is evaluated and managed, and the application of the governance process to implement these practices throughout the enterprise. The Model Risk Management Committee, a subcommittee of the Enterprise Risk Management Committee, oversees all aspects of model risk, including PNC’s compliance with regulatory requirements, and approves exceptions to policy when appropriate.

To better manage our business, our practices around the use of models, and to comply with regulatory guidance and requirements, we have policies and procedures in place that define our governance processes for assessing and controlling model risk. These processes focus on identifying, reporting



and remediating any problems with the soundness, accuracy, improper use or operating environment of our models. We recognize that models must be monitored over time to ensure their continued accuracy and functioning, and our policies also address the type and frequency of monitoring that is appropriate according to the importance of each model.

There are a number of practices we undertake to identify and control model risk. A primary consideration is that models be well understood by those who use them as well as by other parties. Our policies require detailed written model documentation for significant models to assist in making their use transparent and understood by users, independent reviewers, and regulatory and auditing bodies. The documentation must include details on the data and methods used to develop each model, assumptions utilized within the model, an assessment of model performance and a description of model limitations and circumstances in which a model should not be relied upon.

Our modeling methods and data are reviewed by independent model reviewers not involved in the development of the model to identify possible errors or areas where the soundness of the model could be in question. Issues identified by the independent reviewer are tracked and reported using our existing governance structure until the issue has been fully remediated.

It is important that models operate in a controlled environment where access to code or the ability to make changes is limited to those who are authorized. Additionally, proper back-up and recovery mechanisms are needed for the ongoing functioning of models. Our use of independent model control reviewers aids in the evaluation of the existing control mechanisms to help ensure that controls are appropriate and are functioning properly.

## LIQUIDITY RISK MANAGEMENT

Liquidity risk has two fundamental components. The first is potential loss assuming we were unable to meet our funding requirements at a reasonable cost. The second is the potential inability to operate our businesses because adequate contingent liquidity is not available in a stressed environment. We manage liquidity risk at the consolidated company level (bank, parent company, and nonbank subsidiaries combined) to help ensure that we can obtain cost-effective funding to meet current and future obligations under both normal “business as usual” and stressful circumstances, and to help ensure that we maintain an appropriate level of contingent liquidity.

Management monitors liquidity through a series of early warning indicators that may indicate a potential market, or PNC-specific, liquidity stress event. In addition, management performs a set of liquidity stress tests over multiple time horizons with varying levels of severity and maintains a contingency funding plan to address a potential stress event. In the most severe liquidity stress simulation, we assume that PNC’s liquidity position is under pressure, while the market in general is under systemic pressure. The simulation considers, among other things, the impact of restricted access to both secured and unsecured external sources of funding, accelerated run-off of customer deposits, valuation pressure on assets and heavy demand to fund contingent obligations. Risk limits are established within our Enterprise Capital and Liquidity Management Policy. Management’s Asset and Liability Committee and the Board of Directors’ Risk Committee regularly review compliance with the established limits.

Parent company liquidity guidelines are designed to help ensure that sufficient liquidity is available to meet our parent company obligations over the succeeding 24-month period. Risk limits for parent company liquidity are established within our Enterprise Capital and Liquidity Management Policy. Management’s Asset and Liability Committee and the Board of Directors’ Risk Committee regularly review compliance with the established limits.

## BANK LEVEL LIQUIDITY – USES

Obligations requiring the use of liquidity can generally be characterized as either contractual or discretionary. At the bank level, primary contractual obligations include funding loan commitments, satisfying deposit withdrawal requests and maturities and debt service related to bank borrowings. As of December 31, 2013, there were approximately $11.1 billion of bank borrowings with contractual maturities of less than one year. We also maintain adequate bank liquidity to meet future potential loan demand and provide for other business needs, as necessary. See the Bank Level Liquidity – Sources section below.

On March 15, 2013 we redeemed $375 million of REIT preferred securities issued by PNC Preferred Funding Trust III with a current distribution rate of 8.7%.

## BANK LEVEL LIQUIDITY – SOURCES

Our largest source of bank liquidity on a consolidated basis is the deposit base that comes from our retail and commercial businesses. Total deposits increased to $220.9 billion at December 31, 2013 from $213.1 billion at December 31, 2012, primarily driven by growth in transactions deposits, partially offset by lower retail certificates of deposit. Assets determined by PNC to be liquid (liquid assets) and unused borrowing capacity from a number of sources are also available to maintain our liquidity position. Borrowed funds come from a diverse mix of short and long-term funding sources.

At December 31, 2013, our liquid assets consisted of short-term investments (Federal funds sold, resale agreements, trading securities and interest-earning deposits with banks) totaling $17.2 billion and securities available for sale totaling $48.6 billion. Of our total liquid assets of $65.8 billion, we



had $18.8 billion pledged as collateral for borrowings, trust, and other commitments. The level of liquid assets fluctuates over time based on many factors, including market conditions, loan and deposit growth and balance sheet management activities.

In addition to the customer deposit base, which has historically provided the single largest source of relatively stable and low-cost funding, the bank also obtains liquidity through the issuance of traditional forms of funding including long-term debt (senior notes and subordinated debt and FHLB advances) and short-term borrowings (Federal funds purchased, securities sold under repurchase agreements, commercial paper issuances and other short-term borrowings).

In 2004, PNC Bank, N.A. was authorized by its Board to offer up to $20 billion in senior and subordinated unsecured debt obligations with maturities of more than nine months. Through December 31, 2013, PNC Bank, N.A. had issued $18.9 billion of debt under this program including the following during 2013:

• $750 million of fixed rate senior notes with a maturity date of January 28, 2016. Interest is payable semi-annually, at a fixed rate of .80%, on January 28 and July 28 of each year, beginning on July 28, 2013,

• $250 million of floating rate senior notes with a maturity date of January 28, 2016. Interest is payable at the 3-month LIBOR rate, reset quarterly, plus a spread of .31%, on January 28, April 28, July 28, and October 28 of each year, beginning on April 28, 2013,

• $750 million of subordinated notes with a maturity date of January 30, 2023. Interest is payable semi-annually, at a fixed rate of 2.950%, on January 30 and July 30 of each year, beginning on July 30, 2013,

• $1.4 billion of senior extendible floating rate bank notes issued to an affiliate with an initial maturity date of April 14, 2014, subject to the holder’s monthly option to extend, and a final maturity date of January 14, 2015. Interest is payable at the 3-month LIBOR rate, reset quarterly, plus a spread of .225%, which spread is subject to four potential one basis point increases in the event of certain extensions of maturity by the holder. Interest is payable on March 14, June 14, September 14, and December 14 of each year, beginning on June 14, 2013,

• $645 million of floating rate senior notes with a maturity date of April 29, 2016. Interest is payable at the 3-month LIBOR rate, reset quarterly, plus a spread of .32% on January 29, April 29, July 29 and October 29 of each year, beginning on July 29, 2013,

• $800 million of senior extendible floating rate bank notes with an initial maturity date of July 18, 2014, subject to the holder’s monthly option to extend, and a final maturity date of June 18, 2015. Interest is payable at the 3-month LIBOR rate, reset quarterly, plus a spread of .225%, which spread is subject to four potential one basis point increases in the event of certain extensions of maturity by the holder. Interest is payable on March 20, June 20, September 20 and December 20 of each year, beginning on September 20, 2013,

• $750 million of subordinated notes with a maturity date of July 25, 2023. Interest is payable semi-annually, at a fixed rate of 3.80% on January 25 and July 25 of each year, beginning on January 25, 2014,

• $750 million of fixed rate senior notes with a maturity date of October 3, 2016. Interest is payable semi-annually, at a fixed rate of 1.30% on April 3 and October 3 of each year, beginning on April 3, 2014,

• $500 million of senior extendible floating rate bank notes issued to an affiliate with an initial maturity date of October 12, 2014, subject to the holder’s monthly option to extend, and a final maturity date of September 12, 2015. Interest is payable at the 3-month LIBOR rate, reset quarterly, plus a spread of .225%, which spread is subject to four potential one basis point increases in the event of certain extensions of maturity by the holder. Interest is payable on March 12, June 12, September 12 and December 12 of each year, beginning on December 12, 2013,

• $750 million of fixed rate senior notes with a maturity date of November 1, 2016. Interest is payable semi-annually, at a fixed rate of 1.15% on May 1 and November 1 of each year, beginning on May 1, 2014,

• $500 million of subordinated notes with a maturity date of November 1, 2025. Interest is payable semi-annually, at a fixed rate of 4.20% on May 1 and November 1 of each year, beginning on May 1, 2014, and

• $600 million of senior extendible floating rate bank notes issued to an affiliate with an initial maturity date of December 7, 2014, subject to the holder’s monthly option to extend, and a final maturity date of November 7, 2015. Interest is payable at the 3-month LIBOR rate, reset quarterly, plus a spread of .330%, which spread is subject to four potential one basis point increases in the event of certain extensions of maturity by the holder. Interest is payable on February 7, May 7, August 7 and November 7 of each year, beginning on February 7, 2014.

Total senior and subordinated debt of PNC Bank, N.A. increased to $14.6 billion at December 31, 2013 from $9.3 billion at December 31, 2012 primarily due to $8.4 billion in new borrowing less $2.9 billion in calls and maturities.

On January 16, 2014, PNC Bank, N.A. established a new bank note program under which it may from time to time offer up to $25 billion aggregate principal amount at any one time outstanding of its unsecured senior and subordinated notes due more than nine months from their date of issue (in the case of



senior notes) and due five years or more from their date of issue (in the case of subordinated notes). The $25 billion of notes authorized to be issued and outstanding at any one time includes notes issued by PNC Bank, N.A. prior to January 16, 2014 and those notes PNC Bank, N.A. has acquired through the acquisition of other banks, in each case for so long as such notes remain outstanding. The terms of the new program do not affect any of the bank notes issued prior to January 16, 2014.

See Note 27 Subsequent Events in the Notes To Consolidated Financial Statements in Item 8 of this Report for information on the issuance of senior notes of $750 million and $1.0 billion on January 28, 2014.

PNC Bank, N.A. is a member of the FHLB-Pittsburgh and, as such, has access to advances from FHLB-Pittsburgh secured generally by residential mortgage loans, other mortgage-related loans and commercial mortgage-backed securities. At December 31, 2013, our unused secured borrowing capacity was $9.2 billion with FHLB-Pittsburgh. Total FHLB borrowings increased to $12.9 billion at December 31, 2013 from $9.4 billion at December 31, 2012 due to $16.4 billion of new issuances offset by $12.9 billion in calls and maturities. The FHLB-Pittsburgh also periodically provides standby letters of credit on behalf of PNC Bank, N.A. to secure certain public deposits. PNC Bank, N.A. began using standby letters of credit issued by the FHLB-Pittsburgh in response to anticipated regulatory changes to strengthen the liquidity requirements for large banks. If the FHLB-Pittsburgh is required to make payment for a beneficiary’s draw, the payment amount is converted into a collateralized advance to PNC Bank, N.A. At December 31, 2013, standby letters of credit issued on our behalf by the FHLB-Pittsburgh totaled $6.2 billion. There were no standby letters of credit issued on our behalf by the FHLB-Pittsburgh at December 31, 2012.

PNC Bank, N.A. has the ability to offer up to $10.0 billion of its commercial paper to provide additional liquidity. As of December 31, 2013, there was $5.0 billion outstanding under this program. During the fourth quarter of 2013, PNC finalized the wind down of Market Street Funding LLC (“Market Street”), a multi-seller asset-backed commercial paper conduit administered by PNC Bank, N.A. As part of the wind down process, the commitments and outstanding loans of Market Street were assigned to PNC Bank, N.A., which will fund these commitments and loans by utilizing its diversified funding sources. In conjunction with the assignment of commitments and loans the associated liquidity facilities were terminated along with the program-level credit enhancement provided to Market Street. At December 31, 2013, Market Street’s commercial paper was repaid in full. The wind down did not have a material impact to PNC’s financial condition or results of operation.

PNC Bank, N.A. can also borrow from the Federal Reserve Bank of Cleveland’s (Federal Reserve Bank) discount window to meet short-term liquidity requirements. The Federal Reserve Bank, however, is not viewed as the primary means of funding our routine business activities, but rather as a potential source of liquidity in a stressed environment or during a market disruption. These potential borrowings are secured by commercial loans. At December 31, 2013, our unused secured borrowing capacity was $19.5 billion with the Federal Reserve Bank.

## PARENT COMPANY LIQUIDITY – USES

Obligations requiring the use of liquidity can generally be characterized as either contractual or discretionary. The parent company’s contractual obligations consist primarily of debt service related to parent company borrowings and funding non-bank affiliates. As of December 31, 2013, there were approximately $1.4 billion of parent company borrowings with maturities of less than one year.

Additionally, the parent company maintains adequate liquidity to fund discretionary activities such as paying dividends to PNC shareholders, share repurchases, and acquisitions. See the Parent Company Liquidity – Sources section below.

See Supervision and Regulation in Item 1 of this Report for information regarding the Federal Reserve’s CCAR process, including its impact on our ability to take certain capital actions, including plans to pay or increase common stock dividends, reinstate or increase common stock repurchase programs, or redeem preferred stock or other regulatory capital instruments, as well as for information on new qualitative and quantitative liquidity risk management standards proposed by the U.S. banking agencies.

During 2013, the parent company used cash for the following:

- On March 14, 2013, we used $1.4 billion of parent company cash to purchase senior extendible floating rate bank notes issued by PNC Bank, N.A.

- On March 19, 2013, PNC announced the redemption completed on April 19, 2013 of depositary shares representing interests in PNC’s 9.875% Fixed-To-Floating Rate Non-Cumulative Preferred Stock, Series L. Each depositary share represents a 1/4,000 \( ^{th} \)  interest in a share of the Series L Preferred Stock. All 6,000,000 depositary shares outstanding were redeemed, as well as all 1,500 shares of Series L Preferred Stock underlying such depositary shares, resulting in a net outflow of 150 million,

- On April 23, 2013, we completed the redemption of the $15 million of trust preferred securities issued by Yardville Capital Trust VI, originally called on March 22, 2013,

- On May 23, 2013, we completed the redemption of the $30 million of trust preferred securities issued by Fidelity Capital Trust III, originally called on April 8, 2013,



- On June 17, 2013, we completed the redemption of the following trust preferred securities originally called on May 1, 2013:

– $15 million issued by Sterling Financial Statutory Trust III,

– $15 million issued by Sterling Financial Statutory Trust IV,

– $20 million issued by Sterling Financial Statutory Trust V,

– $30 million issued by MAF Bancorp Capital Trust I, and

– $8 million issued by James Monroe Statutory Trust III.

- On July 23, 2013, we completed the redemption of the $22 million of trust preferred securities issued by Fidelity Capital Trust II, originally called on June 7, 2013,

- On September 12, 2013, we used $500 million of parent company cash to purchase senior extendible floating rate bank notes issued by PNC Bank, N.A.

- On September 16, 2013, we completed the redemption of the $35 million of trust preferred securities issued by MAF Bancorp Capital Trust II, originally called on August 1, 2013, and

- On November 7, 2013, we used $600 million of parent company cash to purchase senior extendible floating rate bank notes issued by PNC Bank, N.A.

## Parent Company Liquidity – Sources

The principal source of parent company liquidity is the dividends it receives from its subsidiary bank, which may be impacted by the following:

• Bank-level capital needs,

• Laws and regulations,

• Corporate policies,

• Contractual restrictions, and

• Other factors.

There are statutory and regulatory limitations on the ability of national banks to pay dividends or make other capital distributions or to extend credit to the parent company or its non-bank subsidiaries. The amount available for dividend payments by PNC Bank, N.A. to the parent company without prior regulatory approval was approximately $1.4 billion at December 31, 2013. See Note 22 Regulatory Matters in the Notes To Consolidated Financial Statements in Item 8 of this Report for a further discussion of these limitations. We provide additional information on certain contractual restrictions in Note 14 Capital Securities of Subsidiary Trusts and Perpetual Trust Securities in the Notes To Consolidated Financial Statements in Item 8 of this Report.

In addition to dividends from PNC Bank, N.A., other sources of parent company liquidity include cash and investments, as well as dividends and loan repayments from other subsidiaries and dividends or distributions from equity investments. As of December 31, 2013, the parent company had approximately $6.5 billion in funds available from its cash and investments.

We can also generate liquidity for the parent company and PNC’s non-bank subsidiaries through the issuance of debt securities and equity securities, including certain capital instruments, in public or private markets and commercial paper. We have an effective shelf registration statement pursuant to which we can issue additional debt, equity and other capital instruments. Total senior and subordinated debt and hybrid capital instruments decreased to $10.7 billion at December 31, 2013 from $11.5 billion at December 31, 2012.

During 2013, we issued the following securities under our shelf registration statement:

- On May 7, 2013, we issued 500,000 depositary shares, each representing a 1/100 \( ^{th} \)  interest in a share of our Fixed-to-Floating Rate Non-Cumulative Perpetual Preferred Stock, Series R, in an underwritten public offering resulting in gross proceeds of 500 million to us before commissions and expenses. Dividends are payable when, as, and if declared by our Board of Directors, or an authorized committee of our Board, semi-annually on June 1 and December 1 of each year, beginning on December 1, 2013 and ending on June 1, 2023, at a rate of 4.850%. From and including June 1, 2023, such dividends will be payable quarterly on March 1, June 1, September 1 and December 1 of each year beginning on September 1, 2023 at a rate of 3-month LIBOR plus 3.04% per annum. The Series R Preferred Stock is redeemable at our option on or after June 1, 2023 and at our option within 90 days of a regulatory capital treatment event as defined in the designations.

The parent company, through its subsidiary PNC Funding Corp, has the ability to offer up to $3.0 billion of commercial paper to provide additional liquidity. As of December 31, 2013, there were no issuances outstanding under this program.

Note 19 Equity in the Notes To Consolidated Financial Statements in Item 8 of this Report describes the 16,885,192 warrants we have outstanding, each to purchase one share of PNC common stock at an exercise price of $67.33 per share. These warrants were sold by the U.S. Treasury in a secondary public offering in May 2010 after the U.S. Treasury exchanged its TARP Warrant. These warrants will expire December 31, 2018.

## STATUS OF CREDIT RATINGS

The cost and availability of short-term and long-term funding, as well as collateral requirements for certain derivative instruments, is influenced by PNC’s debt ratings.

In general, rating agencies base their ratings on many quantitative and qualitative factors, including capital adequacy, liquidity, asset quality, business mix, level and quality of earnings, and the current legislative and regulatory



environment, including implied government support. In addition, rating agencies themselves have been subject to scrutiny arising from the financial crisis and could make or be required to make substantial changes to their ratings policies and practices, particularly in response to legislative and regulatory changes, including as a result of provisions in Dodd-Frank. Potential changes in the legislative and regulatory environment and the timing of those changes could impact our ratings, which as noted above, could impact our liquidity and financial condition. A decrease, or potential decrease, in credit ratings could impact access to the capital markets and/or increase the cost of debt, and thereby adversely affect liquidity and financial condition.

## Table 47: Credit Ratings as of December 31, 2013 for PNC and PNC Bank, N.A.

<table><tr><td></td><td colspan="3">Standard &amp; Poor&#x27;s</td><td>Fitch</td></tr><tr><td colspan="5">The PNC Financial Services Group, Inc.</td></tr><tr><td>Senior debt</td><td>A3</td><td>A-</td><td>A+</td><td></td></tr><tr><td>Subordinated debt</td><td>Baa1</td><td>BBB+</td><td>A</td><td></td></tr><tr><td>Preferred stock</td><td>Baa3</td><td>BBB</td><td>BBB-</td><td></td></tr><tr><td colspan="5">PNC Bank, N.A.</td></tr><tr><td>Subordinated debt</td><td>A3</td><td>A-</td><td>A</td><td></td></tr><tr><td>Long-term deposits</td><td>A2</td><td>A</td><td>AA-</td><td></td></tr><tr><td>Short-term deposits</td><td>P-1</td><td>A-1</td><td>F1+</td><td></td></tr></table>

## COMMITMENTS

The following tables set forth contractual obligations and various other commitments as of December 31, 2013 representing required and potential cash outflows.

## Table 48: Contractual Obligations

<table><tr><td rowspan="2">December 31, 2013 - in millions</td><td colspan="5">Payment Due By Period</td></tr><tr><td>Total</td><td>Less than one year</td><td>One to three years</td><td>Four to five years</td><td>After five years</td></tr><tr><td>Remaining contractual maturities of time deposits (a)</td><td>$23,466</td><td>$16,378</td><td>$ 3,808</td><td>$ 690</td><td>$ 2,590</td></tr><tr><td>Borrowed funds (a) (b)</td><td>46,105</td><td>18,454</td><td>13,774</td><td>5,130</td><td>8,747</td></tr><tr><td>Minimum annual rentals on noncancellable leases</td><td>2,658</td><td>389</td><td>627</td><td>472</td><td>1,170</td></tr><tr><td>Nonqualified pension and postretirement benefits</td><td>534</td><td>58</td><td>113</td><td>111</td><td>252</td></tr><tr><td>Purchase obligations (c)</td><td>768</td><td>430</td><td>272</td><td>40</td><td>26</td></tr><tr><td>Total contractual cash obligations</td><td>$73,531</td><td>$35,709</td><td>$18,594</td><td>$6,443</td><td>$12,785</td></tr></table>

(a) Includes purchase accounting adjustments.

(b) Includes basis adjustment relating to accounting hedges.

(c) Includes purchase obligations for goods and services covered by noncancellable contracts and contracts including cancellation fees.

At December 31, 2013, we had a liability for unrecognized tax benefits of $110 million, which represents a reserve for tax positions that we have taken in our tax returns which ultimately may not be sustained upon examination by taxing authorities. Since the ultimate amount and timing of any future cash settlements cannot be predicted with reasonable certainty, this estimated liability has been excluded from the contractual obligations table. See Note 21 Income Taxes in the Notes To Consolidated Financial Statements in Item 8 of this Report for additional information.

Our contractual obligations totaled $71.1 billion at December 31, 2012. The increase in the comparison is primarily attributable to an increase in borrowed funds partially offset by the decline of time deposits. See Funding and Capital Sources in the Consolidated Balance Sheet Review section of this Item 7 for additional information regarding our funding sources.

## Table 49: Other Commitments (a)

<table><tr><td rowspan="2">December 31, 2013 - in millions</td><td colspan="5">Amount Of Commitment Expiration By Period</td></tr><tr><td>Total Amounts Committed</td><td>Less than one year</td><td>One to three years</td><td>Four to five years</td><td>After five years</td></tr><tr><td>Net unfunded credit commitments</td><td>$129,870</td><td>$51,581</td><td>$43,949</td><td>$33,753</td><td>$ 587</td></tr><tr><td>Net outstanding standby letters of credit (b)</td><td>10,521</td><td>4,459</td><td>4,930</td><td>1,123</td><td>9</td></tr><tr><td>Reinsurance agreements (c)</td><td>5,335</td><td>2,708</td><td>33</td><td>32</td><td>2,562</td></tr><tr><td>Other commitments (d)</td><td>1,034</td><td>763</td><td>225</td><td>43</td><td>3</td></tr><tr><td>Total commitments</td><td>$146,760</td><td>$59,511</td><td>$49,137</td><td>$34,951</td><td>$3,161</td></tr></table>

(a) Other commitments are funding commitments that could potentially require performance in the event of demands by third parties or contingent events. Loan commitments are reported net of syndications, assignments and participations.

(b) Includes $6.6 billion of standby letters of credit that support remarketing programs for customers' variable rate demand notes.

(c) Reinsurance agreements are with third-party insurers related to insurance sold to our customers. Balances represent estimates based on availability of financial information.

(d) Includes unfunded commitments related to private equity investments of $164 million that are not on our Consolidated Balance Sheet. Also includes commitments related to tax credit investments of $802 million and other direct equity investments of $68 million that are included in Other liabilities on our Consolidated Balance Sheet.



Our total commitments totaled $138.8 billion at December 31, 2012. The increase in the comparison is primarily due to an increase in net unfunded credit commitments partially offset by the decline of net outstanding standby letters of credit.

## MARKET RISK MANAGEMENT

Market risk is the risk of a loss in earnings or economic value due to adverse movements in market factors such as interest rates, credit spreads, foreign exchange rates and equity prices. We are exposed to market risk primarily by our involvement in the following activities, among others:

- Traditional banking activities of taking deposits and extending loans,

- Equity and other investments and activities whose economic values are directly impacted by market factors, and

- Fixed income securities, derivatives and foreign exchange activities, as a result of customer activities and underwriting.

We have established enterprise-wide policies and methodologies to identify, measure, monitor and report market risk. Market Risk Management provides independent oversight by monitoring compliance with these limits and guidelines, and reporting significant risks in the business to the Risk Committee of the Board.

## MARKET RISK MANAGEMENT – INTEREST RATE RISK

Interest rate risk results primarily from our traditional banking activities of gathering deposits and extending loans. Many factors, including economic and financial conditions, movements in interest rates and consumer preferences, affect the difference between the interest that we earn on assets and the interest that we pay on liabilities and the level of our noninterest-bearing funding sources. Due to the repricing term mismatches and embedded options inherent in certain of these products, changes in market interest rates not only affect expected near-term earnings, but also the economic values of these assets and liabilities.

Asset and Liability Management centrally manages interest rate risk as prescribed in our risk management policies, which are approved by management’s Asset and Liability Committee and the Risk Committee of the Board.
Sensitivity results and market interest rate benchmarks for the fourth quarters of 2013 and 2012 follow:

Table 50: Interest Sensitivity Analysis

<table><tr><td></td><td>Fourth Quarter 2013</td><td>Fourth Quarter 2012</td></tr><tr><td>Net Interest Income Sensitivity Simulation</td><td></td><td></td></tr><tr><td>Effect on net interest income in first year from gradual interest rate change over following 12 months of:</td><td></td><td></td></tr><tr><td>100 basis point increase</td><td>2.2%</td><td>2.0%</td></tr><tr><td>100 basis point decrease (a)</td><td>(.9)%</td><td>(1.3)%</td></tr><tr><td>Effect on net interest income in second year from gradual interest rate change over the preceding 12 months of:</td><td></td><td></td></tr><tr><td>100 basis point increase</td><td>7.4%</td><td>6.8%</td></tr><tr><td>100 basis point decrease (a)</td><td>(3.8)%</td><td>(4.8)%</td></tr><tr><td>Duration of Equity Model (a)</td><td></td><td></td></tr><tr><td>Base case duration of equity (in years)</td><td>(1.2)</td><td>(7.3)</td></tr><tr><td>Key Period-End Interest Rates</td><td></td><td></td></tr><tr><td>One-month LIBOR</td><td>.17%</td><td>.21%</td></tr><tr><td>Three-year swap</td><td>.88%</td><td>.50%</td></tr></table>

(a) Given the inherent limitations in certain of these measurement tools and techniques, results become less meaningful as interest rates approach zero.

In addition to measuring the effect on net interest income assuming parallel changes in current interest rates, we routinely simulate the effects of a number of nonparallel interest rate environments. The following Net Interest Income Sensitivity to Alternative Rate Scenarios (Fourth Quarter 2013) table reflects the percentage change in net interest income over the next two 12-month periods assuming (i) the PNC Economist’s most likely rate forecast, (ii) implied market forward rates and (iii) Yield Curve Slope Flattening (a 100 basis point yield curve slope flattening between 1-month and ten-year rates superimposed on current base rates) scenario.

Table 51: Net Interest Income Sensitivity to Alternative Rate Scenarios (Fourth Quarter 2013)

<table><tr><td></td><td>PNC Economist</td><td>Market Forward</td><td>Slope Flattening</td></tr><tr><td>First year sensitivity</td><td>.2%</td><td>.7%</td><td>(.7)%</td></tr><tr><td>Second year sensitivity</td><td>2.8%</td><td>4.0%</td><td>(3.4)%</td></tr></table>

All changes in forecasted net interest income are relative to results in a base rate scenario where current market rates are assumed to remain unchanged over the forecast horizon.

When forecasting net interest income, we make assumptions about interest rates and the shape of the yield curve, the volume and characteristics of new business and the behavior of existing on- and off-balance sheet positions. These assumptions determine the future level of simulated net interest income in the base interest rate scenario and the other interest rate scenarios presented in the above table. These



simulations assume that as assets and liabilities mature, they are replaced or repriced at then current market rates. We also consider forward projections of purchase accounting accretion when forecasting net interest income.

The following graph presents the LIBOR/Swap yield curves for the base rate scenario and each of the alternate scenarios one year forward.

Table 52: Alternate Interest Rate Scenarios: One Year Forward



The fourth quarter 2013 interest sensitivity analyses indicate that our Consolidated Balance Sheet is positioned to benefit from an increase in interest rates and an upward sloping interest rate yield curve. We believe that we have the deposit funding base and balance sheet flexibility to adjust, where appropriate and permissible, to changing interest rates and market conditions.

## MARKET RISK MANAGEMENT – CUSTOMER-RELATED TRADING RISK

We engage in fixed income securities, derivatives and foreign exchange transactions to support our customers' investing and hedging activities. These transactions, related hedges and the credit valuation adjustment (CVA) related to our customer derivatives portfolio are marked-to-market on a daily basis and reported as customer-related trading activities. We do not engage in proprietary trading of these products.

We use value-at-risk (VaR) as the primary means to measure and monitor market risk in customer-related trading activities. We calculate a diversified VaR at a 95% confidence interval. VaR is used to estimate the probability of portfolio losses based on the statistical analysis of historical market risk factors. A diversified VaR reflects empirical correlations across different asset classes.

During 2013, our 95% VaR ranged between $1.7 million and $5.5 million, averaging $3.5 million. During 2012, our 95% VaR ranged between $1.1 million and $5.3 million, averaging $3.2 million.

To help ensure the integrity of the models used to calculate VaR for each portfolio and enterprise-wide, we use a process known as backtesting. The backtesting process consists of comparing actual observations of gains or losses against the VaR levels that were calculated at the close of the prior day. This assumes that market exposures remain constant throughout the day and that recent historical market variability is a good predictor of future variability. Our customer-related trading activity includes customer revenue and intraday hedging which helps to reduce losses, and may reduce the number of instances of actual losses exceeding the prior day VaR measure. There was one such instance during 2013 under our diversified VaR measure where actual losses exceeded the prior day VaR measure. In comparison, there were two such instances during 2012. We use a 500 day look back period for backtesting and include customer-related revenue.

The following graph shows a comparison of enterprise-wide gains and losses against prior day diversified VaR for the period indicated.

Table 53: Enterprise-Wide Gains/Losses Versus Value-at-Risk



Total customer-related trading revenue was as follows:

Table 54: Customer-Related Trading Revenue

<table><tr><td>Year ended December 31In millions</td><td>2013</td><td>2012</td></tr><tr><td>Net interest income</td><td>$ 31</td><td>$ 38</td></tr><tr><td>Noninterest income</td><td>286</td><td>272</td></tr><tr><td>Total customer-related trading revenue</td><td>$317</td><td>$310</td></tr><tr><td>Securities underwriting and trading (a)</td><td>$ 78</td><td>$100</td></tr><tr><td>Foreign exchange</td><td>94</td><td>92</td></tr><tr><td>Financial derivatives and other</td><td>145</td><td>118</td></tr><tr><td>Total customer-related trading revenue</td><td>$317</td><td>$310</td></tr></table>

(a) Includes changes in fair value for certain loans accounted for at fair value.

Customer-related trading revenues for 2013 increased $7 million compared with 2012. The increase primarily resulted from the impact of higher market interest rates on credit valuations for customer-related derivatives activities and improved debt underwriting results which were partially offset by reduced client sales revenue.



## MARKET RISK MANAGEMENT – EQUITY AND OTHER INVESTMENT RISK

Equity investment risk is the risk of potential losses associated with investing in both private and public equity markets. PNC invests primarily in private equity markets. In addition to extending credit, taking deposits, and underwriting and trading financial instruments, we make and manage direct investments in a variety of transactions, including management buyouts, recapitalizations, and growth financings in a variety of industries. We also have investments in affiliated and non-affiliated funds that make similar investments in private equity and in debt and equity-oriented hedge funds. The economic and/or book value of these investments and other assets such as loan servicing rights are directly affected by changes in market factors.

The primary risk measurement for equity and other investments is economic capital. Economic capital is a common measure of risk for credit, market and operational risk. It is an estimate of the potential value depreciation over a one year horizon commensurate with solvency expectations of an institution rated single-A by the credit rating agencies. Given the illiquid nature of many of these types of investments, it can be a challenge to determine their fair values. See Note 9 Fair Value in the Notes To Consolidated Financial Statements in Item 8 of this Report for additional information.

Various PNC business units manage our equity and other investment activities. Our businesses are responsible for making investment decisions within the approved policy limits and associated guidelines.

A summary of our equity investments follows:

Table 55: Equity Investments Summary

<table><tr><td>In millions</td><td>December 31 2013</td><td>December 31 2012</td></tr><tr><td>BlackRock</td><td>$ 5,940</td><td>$ 5,614</td></tr><tr><td>Tax credit investments</td><td>2,676</td><td>2,965</td></tr><tr><td>Private equity</td><td>1,656</td><td>1,802</td></tr><tr><td>Visa</td><td>158</td><td>251</td></tr><tr><td>Other</td><td>234</td><td>245</td></tr><tr><td>Total</td><td>$10,664</td><td>$10,877</td></tr></table>

## BLACKROCK

PNC owned approximately 36 million common stock equivalent shares of BlackRock equity at December 31, 2013, accounted for under the equity method. The primary risk measurement, similar to other equity investments, is economic capital. The Business Segments Review section of this Item 7 includes additional information about BlackRock.

## TAX CREDIT INVESTMENTS

Included in our equity investments are tax credit investments which are accounted for under the equity method. These investments, as well as equity investments held by consolidated partnerships, totaled $2.7 billion at December 31, 2013 and $3.0 billion at December 31, 2012. These equity investment balances include unfunded commitments totaling $802 million and $685 million at December 31, 2013 and December 31, 2012, respectively. These unfunded commitments are included in Other Liabilities on our Consolidated Balance Sheet.

Note 3 Loan Sale and Servicing Activities and Variable Interest Entities in the Notes To Consolidated Financial Statements in Item 8 of this Report has further information on Tax Credit Investments. See also the Critical Accounting Estimates And Judgments section of this Item 7 regarding ASU 2014-01 and our intention to early adopt this guidance in the first quarter of 2014.

## Private Equity

The private equity portfolio is an illiquid portfolio comprised of mezzanine and equity investments that vary by industry, stage and type of investment.

Private equity investments carried at estimated fair value totaled $1.7 billion at December 31, 2013 and $1.8 billion at December 31, 2012. As of December 31, 2013, $1.1 billion was invested directly in a variety of companies and $6 billion was invested indirectly through various private equity funds. Included in direct investments are investment activities of two private equity funds that are consolidated for financial reporting purposes. The noncontrolling interests of these funds totaled $236 million as of December 31, 2013. The interests held in indirect private equity funds are not redeemable, but PNC may receive distributions over the life of the partnership from liquidation of the underlying investments. See Item 1 Business – Supervision and Regulation and Item 1A Risk Factors of this Report for discussion of the potential impacts of the Volcker Rule provisions of Dodd-Frank on our interests in and sponsorship of private funds covered by the Volcker Rule.

Our unfunded commitments related to private equity totaled $164 million at December 31, 2013 compared with $182 million at December 31, 2012.

## VISA

During 2013, we sold 4 million of Visa Class B common shares, in addition to the 9 million shares sold in 2012, and entered into swap agreements with the purchaser of the shares. See Note 9 Fair Value and Note 17 Financial Derivatives in the Notes To Consolidated Financial Statements in Item 8 of this Report for additional information. At December 31, 2013, our investment in Visa Class B common shares totaled approximately 10 million shares and was recorded at $158 million. Based on the December 31, 2013 closing price of $222.68 for the Visa Class A common shares, the fair value of our total investment was approximately $971 million at the



current conversion rate, which reflects adjustments in respect of all litigation funding by Visa to date. The Visa Class B common shares that we own are transferable only under limited circumstances (including those applicable to the sales in 2013 and 2012) until they can be converted into shares of the publicly traded class of stock, which cannot happen until the settlement of certain specified litigation. It is expected that Visa will continue to adjust the conversion rate of Visa Class B common shares to Class A common shares in connection with any settlements of the specified litigation in excess of any amounts then in escrow for that purpose and will also reduce the conversion rate to the extent that it adds any funds to the escrow in the future.

Note 24 Commitments and Guarantees in the Notes To Consolidated Financial Statements in Item 8 of this Report has additional information regarding the October 2007 Visa restructuring, our involvement with judgment and loss sharing agreements with Visa and certain other banks, and the status of pending interchange litigation. See also Note 27 Subsequent Events in the Notes To Consolidated Financial Statements in Item 8 of this Report for detail on our sale of 1 million Visa Class B common shares in January 2014.

## OTHER INVESTMENTS

We also make investments in affiliated and non-affiliated funds with both traditional and alternative investment strategies. The economic values could be driven by either the fixed-income market or the equity markets, or both. At December 31, 2013, other investments totaled $234 million compared with $245 million at December 31, 2012. We recognized net gains related to these investments of $39 million during 2013, compared with $55 million during 2012.

Given the nature of these investments, if market conditions affecting their valuation were to worsen, we could incur future losses.

Our unfunded commitments related to other investments were immaterial at both December 31, 2013 and December 31, 2012.

See the Supervision and Regulation section of Item 1 Business and Item 1A Risk Factors for additional information on the potential impact of the Volcker Rule on PNC’s investments in and relationships with private funds that are covered by that rule, as well as PNC’s ability to maximize the value of its investments in such funds.

## IMPACT OF INFLATION

Our assets and liabilities are primarily financial in nature and typically have varying maturity dates. Accordingly, future changes in prices do not affect the obligations to pay or receive fixed and determinable amounts of money. However, during periods of inflation, there may be a subsequent impact affecting certain fixed costs or expenses, an erosion of consumer and customer purchasing power, and fluctuations in the need or demand for our products and services. Should significant levels of inflation occur, our business could potentially be impacted by, among other things, reducing our tolerance for extending credit or causing us to incur additional credit losses resulting from possible increased default rates.

## FINANCIAL DERIVATIVES

We use a variety of financial derivatives as part of the overall asset and liability risk management process to help manage exposure to interest rate, market and credit risk inherent in our business activities. Substantially all such instruments are used to manage risk related to changes in interest rates. Interest rate and total return swaps, interest rate caps and floors, swaptions, options, forwards and futures contracts are the primary instruments we use for interest rate risk management. We also enter into derivatives with customers to facilitate their risk management activities.

Financial derivatives involve, to varying degrees, interest rate, market and credit risk. For interest rate swaps and total return swaps, options and futures contracts, only periodic cash payments and, with respect to options, premiums are exchanged. Therefore, cash requirements and exposure to credit risk are significantly less than the notional amount on these instruments.

Further information on our financial derivatives is presented in Note 1 Accounting Policies, Note 9 Fair Value and Note 17 Financial Derivatives in the Notes To Consolidated Financial Statements in Item 8 of this Report, which is incorporated here by reference.

Not all elements of interest rate, market and credit risk are addressed through the use of financial derivatives, and such instruments may be ineffective for their intended purposes due to unanticipated market changes, among other reasons.



The following table summarizes the notional or contractual amounts and net fair value of financial derivatives at December 31, 2013 and December 31, 2012.

Table 56: Financial Derivatives Summary

<table><tr><td rowspan="2">In millions</td><td colspan="2">December 31, 2013</td><td colspan="2">December 31, 2012</td></tr><tr><td>Notional/Contractual Amount</td><td>Net Fair Value (a)</td><td>Notional/Contractual Amount</td><td>Net Fair Value (a)</td></tr><tr><td>Derivatives designated as hedging instruments under GAAP</td><td></td><td></td><td></td><td></td></tr><tr><td>Total derivatives designated as hedging instruments</td><td>$ 36,197</td><td>$ 825</td><td>$ 29,270</td><td>$1,720</td></tr><tr><td>Derivatives not designated as hedging instruments under GAAP</td><td></td><td></td><td></td><td></td></tr><tr><td>Total derivatives used for residential mortgage banking activities</td><td>$119,679</td><td>$ 330</td><td>$166,819</td><td>$ 588</td></tr><tr><td>Total derivatives used for commercial mortgage banking activities</td><td>53,149</td><td>(12)</td><td>4,606</td><td>(23)</td></tr><tr><td>Total derivatives used for customer-related activities</td><td>169,534</td><td>138</td><td>163,848</td><td>30</td></tr><tr><td>Total derivatives used for other risk management activities</td><td>2,697</td><td>(422)</td><td>1,813</td><td>(357)</td></tr><tr><td>Total derivatives not designated as hedging instruments</td><td>$345,059</td><td>$ 34</td><td>$337,086</td><td>$ 238</td></tr><tr><td>Total Derivatives</td><td>$381,256</td><td>$ 859</td><td>$366,356</td><td>$1,958</td></tr></table>

(a) Represents the net fair value of assets and liabilities.

## 2012 Versus 2011

## Consolidated Income Statement Review

## Summary Results

Net income for 2012 was $3.0 billion, or $5.30 per diluted common share, compared with $3.1 billion, or $5.64 per diluted common share, for 2011. Revenue growth of 8% and a decline in the provision for credit losses were more than offset by a 16% increase in noninterest expense in 2012 compared to 2011.

## Net Interest Income

Net interest income increased to $9.6 billion in 2012 compared with $8.7 billion in 2011, primarily due to the impact of the RBC Bank (USA) acquisition, organic loan growth and lower funding costs.

The net interest margin remained relatively flat at 3.94% in 2012 compared with 3.92% in 2011. The modest increase in the comparison was primarily due to a decrease in the weighted-average rate paid on total interest-bearing liabilities, primarily due to the runoff of maturing retail certificates of deposit and the redemption of additional trust preferred and hybrid capital securities during 2012, in addition to an increase in FHLB borrowings and commercial paper as lower-cost funding sources. This impact was mostly offset by a decrease in the yield on total interest-earning assets, which reflected lower rates on new loan volume and lower yields on new securities.

## Noninterest Income

Noninterest income increased to $5.9 billion in 2012 compared with $5.6 billion in 2011. The overall increase in the comparison was primarily due to an increase in residential mortgage loan sales revenue driven by higher loan origination volume, gains on sales of Visa Class B common shares and higher corporate service fees, largely offset by higher provision for residential mortgage repurchase obligations. Noninterest income as a percentage of total revenue was 38% in 2012 compared with 39% in 2011.

Asset management revenue increased to $1.2 billion in 2012 compared with $1.1 billion in 2011, primarily due to higher earnings from our BlackRock investment. Discretionary assets under management increased to $112 billion at December 31, 2012 compared with $107 billion at December 31, 2011 driven by stronger average equity markets, positive net flows, after adjustments to total net flows for cyclical client activities, and strong sales performance.

Consumer services fees declined to $1.1 billion compared with $1.2 billion in 2011. The decline reflected the regulatory impact of lower interchange fees on debit card transactions partially offset by customer growth. As further discussed in the Retail Banking portion of the Business Segments Review section of Item 7 in our 2012 Form 10-K, the Dodd-Frank limits on interchange rates were effective October 1, 2011 and had a negative impact on revenue of approximately $314 million in 2012 and $75 million in 2011. This impact was partially offset by higher volumes of merchant, customer credit card and debit card transactions and the impact of the RBC Bank (USA) acquisition.

Corporate services revenue increased by $.3 billion, or 30%, to $1.2 billion in 2012 compared with $9 billion in 2011 due to higher commercial mortgage servicing revenue and higher merger and acquisition advisory fees in 2012. The comparison also reflected the impact of valuation gains from rising interest rates on commercial mortgage servicing rights valuations, which were $31 million in 2012 compared to a loss of $152 million in 2011.



Residential mortgage revenue decreased to $284 million in 2012 from $713 million in 2011. This decrease of $429 million was largely due to a higher provision for residential mortgage repurchase obligations of $761 million in 2012 compared with $102 million in 2011, partially offset by an increase in loan sales revenue driven by higher loan origination volume.

The higher provision for residential mortgage repurchase obligations in 2012 reflected expected further elevated levels of repurchase demands primarily as a result of changes in behaviors and demand patterns of two government-sponsored enterprises, FHLMC and FNMA, for loans sold into Agency securitizations. The recorded liability for residential mortgage indemnification and repurchase claims was $614 million at December 31, 2012. See the Recourse And Repurchase Obligations section of this Item 7 and in Item 7 in our 2012 Form 10-K for more detail.

Service charges on deposits grew to $573 million in 2012 compared with $534 million in 2011. This increase reflected continued success in growing customers, including through the RBC Bank (USA) acquisition.

Net gains on sales of securities totaled $204 million for 2012 and $249 million for 2011. The net credit component of other-than-temporary impairment (OTTI) of securities recognized in earnings was $111 million in 2012 compared with $152 million for 2011.

Other noninterest income increased by $.4 billion, to $1.5 billion for 2012 compared with 2011. This increase was primarily due to $267 million of gains on sales of approximately 9 million Visa Class B common shares during the third and fourth quarters of 2012, as well as higher revenue associated with private equity investments. We held approximately 14.4 million Visa Class B common shares with an estimated fair value of approximately $916 million as of December 31, 2012. Our recorded investment in those remaining shares was approximately $251 million at December 31, 2012. The impacts to other noninterest income from credit valuations for customer-related derivatives activities were not significant in both 2012 and 2011.

## Provision For Credit Losses

The provision for credit losses totaled $1.0 billion for 2012, a decrease of $2 billion, or 14%, compared with $1.2 billion for 2011. The decline in the comparison was driven by overall credit quality improvement.

## Noninterest Expense

Noninterest expense was $10.6 billion for 2012 and $9.1 billion for 2011. Noninterest expense for 2012 included noncash charges of $295 million related to redemption of trust preferred securities, integration costs of $267 million, $22 million of residential mortgage foreclosure-related expenses, and a noncash charge of $45 million for residential mortgage banking goodwill impairment. Noninterest expense for 2011 included $324 million of residential mortgage foreclosure-related expenses, $198 million of noncash charges related to redemption of trust preferred securities and $42 million of integration costs. The increase in noninterest expense in 2012 compared with 2011 also reflected operating expense for the RBC Bank (USA) acquisition, higher personnel expense, higher settlements for other litigation and increased expenses for other real estate owned.

## Effective Income Tax Rate

The effective income tax rate was 23.9% in 2012 compared with 24.5% in 2011. The effective tax rate is generally lower than the statutory rate primarily due to tax credits PNC receives from our investments in low income housing partnerships and other tax exempt investments.

## CONSOLIDATED BALANCE SHEET REVIEW

## Loans

Loans increased $26.9 billion to $185.9 billion as of December 31, 2012 compared with December 31, 2011. On March 2, 2012, our RBC Bank (USA) acquisition added $14.5 billion of loans, which included $6.3 billion of commercial, $2.7 billion of commercial real estate, $3.3 billion of consumer (including $3.0 billion of home equity loans and $3.1 billion of credit card loans), $2.1 billion of residential real estate, and $1 billion of equipment lease financing loans. Excluding acquisition activity, the increase in commercial loans was due to growth primarily in asset-based lending, real estate, healthcare, and public finance loans while the growth in consumer loans was primarily driven by organic growth in automobile loans and the acquisition of an indirect automobile loan portfolio in the third quarter of 2012, partially offset by lower education loans. In addition, excluding acquisition activity, residential real estate loans declined due to continued run-off.

Average total loans increased by $24.6 billion to $176.6 billion for 2012 compared with 2011, primarily due to increases in average commercial loans of $17.2 billion and in average consumer loans of $5.1 billion. Loans added from the RBC Bank (USA) acquisition contributed to the increase. In addition, average commercial loans increased from organic loan growth primarily in corporate banking, real estate and asset-based lending and average consumer loans increased due to growth in indirect auto loans. Loans represented 71% of average interest-earning assets for 2012 compared to 68% for 2011.

The total loan balance above included purchased impaired loans of $7.4 billion, or 4% of total loans, at December 31, 2012 and $6.7 billion, or 4% of total loans, at December 31, 2011.



Loans represented 61% of total assets at December 31, 2012 and 59% of total assets at December 31, 2011. Commercial lending represented 59% of the loan portfolio at December 31, 2012 and 56% at December 31, 2011. Consumer lending represented 41% of the loan portfolio at December 31, 2012 and 44% at December 31, 2011. Commercial real estate loans represented 6% of total assets at both December 31, 2012 and December 31, 2011.

## Investment Securities

The carrying amount of investment securities totaled $61.4 billion at December 31, 2012 compared to $60.6 billion at December 31, 2011. The increase primarily reflected an increase of $2.0 billion in available for sale asset-backed securities, which was primarily due to net purchase activity, and an increase of $6 billion in available for sale non-agency residential mortgage-backed securities due to increases in fair value at December 31, 2012. These increases were partially offset by a $1.7 billion decrease in held to maturity debt securities due to principal payments. Investment securities represented 20% of total assets at December 31, 2012 and 22% at December 31, 2011. Average investment securities increased $1.1 billion to $60.8 billion in 2012 compared with 2011. Total investment securities comprised 24% of average interest-earning assets for 2012 and 27% for 2011.

At December 31, 2012, the securities available for sale portfolio included a net unrealized gain of $1.6 billion, which represented the difference between fair value and amortized cost. The comparable amount at December 31, 2011 was a net unrealized loss of $41 million. As of December 31, 2012, the amortized cost and fair value of held to maturity securities were $10.4 billion and $10.9 billion, respectively, compared to $12.1 billion and $12.5 billion, respectively, at December 31, 2011. The weighted-average expected maturity of the investment securities portfolio (excluding corporate stocks and other) was 4.0 years at December 31, 2012 and 3.7 years at December 31, 2011.

## Loans Held For Sale

Loans held for sale totaled $3.7 billion at December 31, 2012 compared with $2.9 billion at December 31, 2011.

For commercial mortgages held for sale designated at fair value, we stopped originating these and have pursued opportunities to reduce these positions. At December 31, 2012, the balance relating to these loans was $772 million, compared to $843 million at December 31, 2011. For commercial mortgages held for sale at lower of cost or fair value, we sold $2.2 billion during 2012 compared with $2.4 billion in 2011. The increase in these loans to $620 million at December 31, 2012, compared to $451 million at December 31, 2011, was due to an increase in loans awaiting sale to government agencies. We recognized total net gains of $41 million in 2012 and $48 million in 2011 on the valuation and sale of commercial mortgage loans held for sale, net of hedges.

Residential mortgage loan origination volume was $15.2 billion in 2012 compared with $11.4 billion in 2011. Substantially all such loans were originated under agency or FHA standards. We sold $13.8 billion of loans and recognized related gains of $747 million during 2012. The comparable amounts for 2011 were $11.9 billion and $384 million, respectively.

## Asset Quality

Overall credit quality continued to improve during 2012. Nonperforming loans declined $3.3 billion, or 9%, to $3.3 billion as of December 31, 2012 from December 31, 2011. Overall loan delinquencies decreased $8 billion, or 18%, to $3.7 billion at December 31, 2012 compared to the prior year end. Net charge-offs decreased to $1.3 billion in 2012, a decrease of $3 billion, or 21%, compared to 2011.

The ALLL was $4.0 billion, or 2.17% of total loans and 124% of nonperforming loans, as of December 31, 2012, compared to $4.3 billion, or 2.73% of total loans and 122% of nonperforming loans, as of December 31, 2011.

At December 31, 2012, our largest nonperforming asset was $38 million in the Real Estate Rental and Leasing Industry and our average nonperforming loan associated with commercial lending was under $1 million.

## Goodwill and Other Intangible Assets

Goodwill and other intangible assets totaled $10.9 billion at December 31, 2012 and $10.1 billion at December 31, 2011. During 2012, we recorded goodwill of $950 million and other intangible assets of $180 million associated with the RBC Bank (USA) acquisition. In the fourth quarter of 2012, we sold certain deposits and assets of the Smartstreet business unit, which was acquired by PNC as part of the RBC Bank (USA) acquisition, which resulted in a reduction of goodwill and core deposit intangibles by approximately $46 million and $13 million, respectively. Also in the fourth quarter of 2012, we recorded a $45 million noncash charge for goodwill impairment related to PNC’s Residential Mortgage Banking reporting unit. See Note 2 Acquisition and Divestiture Activity and Note 10 Goodwill and Other Intangible Assets in the Notes To Consolidated Financial Statements included in Item 8 of this Report and in our 2012 Form 10-K.

## Funding Sources

Total funding sources were $254.0 billion at December 31, 2012 and $224.7 billion at December 31, 2011.

Total deposits increased $25.2 billion, or 13%, at December 31, 2012 to $213.1 billion compared to December 31, 2011. On March 2, 2012, our RBC Bank (USA) acquisition added $18.1 billion of deposits, including $6.9 billion of money market, $6.7 billion of demand, $4.1 billion of retail certificates of deposit, and $4 billion of savings. Excluding acquisition activity, money market and demand deposits increased during 2012, partially offset by the runoff of maturing retail certificates of deposit.



Interest-bearing deposits represented 67% of total deposits at December 31, 2012 compared to 69% at December 31, 2011.

Average total deposits increased by $18.5 billion to $201.6 billion in 2012 compared with 2011. This increase primarily resulted from an increase in average transaction deposits of $23.9 billion partially offset by a decrease of $7.4 billion in retail certificates of deposit attributable to runoff of maturing accounts. Growth in average noninterest-bearing deposits, average money market deposits and average interest-bearing demand deposits drove the increase in transaction deposits, which resulted from deposits added in the RBC Bank (USA) acquisition and organic growth. Average total deposits represented 68% of average total assets for 2012 and 69% for 2011.

Total borrowed funds increased $4.2 billion from December 31, 2011 to $40.9 billion at December 31, 2012, due to increases in Federal funds purchased and repurchase agreements, FHLB borrowings and commercial paper net issuances, partially offset by net repayments and maturities of bank notes and senior debt and a reduction in subordinated debt due to redemptions of trust preferred securities and hybrid capital securities.

Average borrowed funds increased to $41.8 billion for 2012 compared with $35.7 billion for 2011. An increase in commercial paper and net issuances of FHLB borrowings during 2012 drove the increase compared with 2011.

## Shareholders' Equity

Total shareholders’ equity increased $5.0 billion to $39.0 billion at December 31, 2012 compared with December 31, 2011 and included the impact of the following:

• An increase of $2.0 billion to retained earnings,

- The issuance of $2.0 billion of preferred stock during 2012, which contributed to the increase in capital surplus – preferred stock to $3.6 billion at December 31, 2012 compared to $1.6 billion at December 31, 2011, and

- A $9 billion increase in accumulated other comprehensive income primarily due to higher net unrealized gains on securities, partially offset by lower unrealized gains on cash flow hedge derivatives.

## Risk-Based Capital

Regulatory capital ratios at December 31, 2012 were 9.6% for Tier 1 common, 10.4% for leverage, 11.6% for Tier 1 risk-based and 14.7% for total risk-based capital. At December 31, 2011, the regulatory capital ratios were 10.3% for Tier 1 common, 11.1% for leverage, 12.6% for Tier 1 risk-based and 15.8% for total risk-based capital. The decline in these ratios was primarily due to the RBC Bank (USA) acquisition, which resulted in higher goodwill and risk-weighted assets, partially offset by retention of earnings which more than offset organic asset growth. Our Tier 1 risk-based capital ratio reflected our 2012 capital actions of issuing approximately $2.0 billion of preferred stock and redeeming approximately $2.3 billion of trust preferred securities and hybrid capital securities.

## GLOSSARY OF TERMS

Accretable net interest (Accretable yield) – The excess of cash flows expected to be collected on a purchased impaired loan over the carrying value of the loan. The accretable net interest is recognized into interest income over the remaining life of the loan using the constant effective yield method.

Adjusted average total assets – Primarily comprised of total average quarterly (or annual) assets plus (less) unrealized losses (gains) on investment securities, less goodwill and certain other intangible assets (net of eligible deferred taxes).

Annualized – Adjusted to reflect a full year of activity.

Assets under management – Assets over which we have sole or shared investment authority for our customers/clients. We do not include these assets on our Consolidated Balance Sheet.

Basel I Tier 1 common capital – Basel I Tier 1 risk-based capital, less preferred equity, less trust preferred capital securities, and less noncontrolling interests.

Basel I Tier 1 common capital ratio – Basel I Tier 1 common capital divided by period-end Basel I risk-weighted assets.

Basel I Leverage ratio – Basel I Tier 1 risk-based capital divided by adjusted average total assets.

Basel I Tier 1 risk-based capital – Total shareholders’ equity, plus trust preferred capital securities, plus certain noncontrolling interests that are held by others, less goodwill and certain other intangible assets (net of eligible deferred taxes relating to taxable and nontaxable combinations), less equity investments in nonfinancial companies, less ineligible servicing assets, and less net unrealized holding losses on available for sale equity securities. Net unrealized holding gains on available for sale equity securities, net unrealized holding gains (losses) on available for sale debt securities and net unrealized holding gains (losses) on cash flow hedge derivatives are excluded from total shareholders’ equity for Basel I Tier 1 risk-based capital purposes.

Basel I Tier 1 risk-based capital ratio – Basel I Tier 1 risk-based capital divided by period-end Basel I risk-weighted assets.

Basel I Total risk-based capital – Basel I Tier 1 risk-based capital plus qualifying subordinated debt and trust preferred securities, other noncontrolling interests not qualified as Basel I Tier 1, eligible gains on available for sale equity securities and the allowance for loan and lease losses, subject to certain limitations.

Basel I Total risk-based capital ratio – Basel I Total risk-based capital divided by period-end Basel I risk-weighted assets.



Basis point – One hundredth of a percentage point.

Carrying value of purchased impaired loans – The net value on the balance sheet which represents the recorded investment less any valuation allowance.

Cash recoveries – Cash recoveries used in the context of purchased impaired loans represent cash payments from customers that exceeded the recorded investment of the designated impaired loan.

Charge-off – Process of removing a loan or portion of a loan from our balance sheet because it is considered uncollectible. We also record a charge-off when a loan is transferred from portfolio holdings to held for sale by reducing the loan carrying amount to the fair value of the loan, if fair value is less than carrying amount.

Combined loan-to-value ratio (CLTV) – This is the aggregate principal balance(s) of the mortgages on a property divided by its appraised value or purchase price.

Commercial mortgage banking activities – Includes commercial mortgage servicing, originating commercial mortgages for sale and related hedging activities. Commercial mortgage banking activities revenue includes revenue derived from commercial mortgage servicing (including net interest income and noninterest income from loan servicing and ancillary services, net of commercial mortgage servicing rights amortization, and commercial mortgage servicing rights valuations net of economic hedge), and revenue derived from commercial mortgage loans intended for sale and related hedges (including loan origination fees, net interest income, valuation adjustments and gains or losses on sales).

Common shareholders’ equity to total assets – Common shareholders’ equity divided by total assets. Common shareholders’ equity equals total shareholders’ equity less the liquidation value of preferred stock.

Core net interest income – Core net interest income is total net interest income less purchase accounting accretion.

Credit derivatives – Contractual agreements, primarily credit default swaps, that provide protection against a credit event of one or more referenced credits. The nature of a credit event is established by the protection buyer and protection seller at the inception of a transaction, and such events include bankruptcy, insolvency and failure to meet payment obligations when due. The buyer of the credit derivative pays a periodic fee in return for a payment by the protection seller upon the occurrence, if any, of a credit event.

Credit spread – The difference in yield between debt issues of similar maturity. The excess of yield attributable to credit spread is often used as a measure of relative creditworthiness, with a reduction in the credit spread reflecting an improvement in the borrower’s perceived creditworthiness.

Credit valuation adjustment (CVA) – Represents an adjustment to the fair value of our derivatives for our own and counterparties’ non-performance risk.

Derivatives – Financial contracts whose value is derived from changes in publicly traded securities, interest rates, currency exchange rates or market indices. Derivatives cover a wide assortment of financial contracts, including but not limited to forward contracts, futures, options and swaps.

Duration of equity – An estimate of the rate sensitivity of our economic value of equity. A negative duration of equity is associated with asset sensitivity (i.e., positioned for rising interest rates), while a positive value implies liability sensitivity (i.e., positioned for declining interest rates). For example, if the duration of equity is -1.5 years, the economic value of equity increases by 1.5% for each 100 basis point increase in interest rates.

Earning assets – Assets that generate income, which include: federal funds sold; resale agreements; trading securities; interest-earning deposits with banks; loans held for sale; loans; investment securities; and certain other assets.

Effective duration – A measurement, expressed in years, that, when multiplied by a change in interest rates, would approximate the percentage change in value of on- and off-balance sheet positions.

Efficiency – Noninterest expense divided by total revenue.

Enterprise risk management framework – An enterprise process designed to identify potential risks that may affect PNC, manage risk to be within our risk appetite and provide reasonable assurance regarding achievement of our objectives.

Fair value – The price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date.

FICO score – A credit bureau-based industry standard score created by Fair Isaac Co. which predicts the likelihood of borrower default. We use FICO scores both in underwriting and assessing credit risk in our consumer lending portfolio. Lower FICO scores indicate likely higher risk of default, while higher FICO scores indicate likely lower risk of default. FICO scores are updated on a periodic basis.

Foreign exchange contracts – Contracts that provide for the future receipt and delivery of foreign currency at previously agreed-upon terms.

Funds transfer pricing – A management accounting methodology designed to recognize the net interest income



effects of sources and uses of funds provided by the assets and liabilities of a business segment. We assign these balances LIBOR-based funding rates at origination that represent the interest cost for us to raise/invest funds with similar maturity and repricing structures.

Futures and forward contracts – Contracts in which the buyer agrees to purchase and the seller agrees to deliver a specific financial instrument at a predetermined price or yield. May be settled either in cash or by delivery of the underlying financial instrument.

GAAP – Accounting principles generally accepted in the United States of America.

Home price index (HPI) – A broad measure of the movement of single-family house prices in the U.S.

Impaired loans – Loans are determined to be impaired when, based on current information and events, it is probable that all contractually required payments will not be collected. Impaired loans include commercial nonperforming loans and consumer and commercial TDRs, regardless of nonperforming status. Excluded from impaired loans are nonperforming leases, loans held for sale, loans accounted for under the fair value option, smaller balance homogenous type loans and purchased impaired loans.

Interest rate floors and caps – Interest rate protection instruments that involve payment from the protection seller to the protection buyer of an interest differential, which represents the difference between a short-term rate (e.g., three-month LIBOR) and an agreed-upon rate (the strike rate) applied to a notional principal amount.

Interest rate swap contracts – Contracts that are entered into primarily as an asset/liability management strategy to reduce interest rate risk. Interest rate swap contracts are exchanges of interest rate payments, such as fixed-rate payments for floating-rate payments, based on notional principal amounts.

Intrinsic value – The difference between the price, if any, required to be paid for stock issued pursuant to an equity compensation arrangement and the fair market value of the underlying stock.

Investment securities – Collectively, securities available for sale and securities held to maturity.

LIBOR – Acronym for London InterBank Offered Rate. LIBOR is the average interest rate charged when banks in the London wholesale money market (or interbank market) borrow unsecured funds from each other. LIBOR rates are used as a benchmark for interest rates on a global basis. PNC’s product set includes loans priced using LIBOR as a benchmark. Loan-to-value ratio (LTV) – A calculation of a loan’s collateral coverage that is used both in underwriting and assessing credit risk in our lending portfolio. LTV is the sum total of loan obligations secured by collateral divided by the market value of that same collateral. Market values of the collateral are based on an independent valuation of the collateral. For example, a LTV of less than 90% is better secured and has less credit risk than a LTV of greater than or equal to 90%.

Loss given default (LGD) – An estimate of loss, net of recovery based on collateral type, collateral value, loan exposure, or the guarantor(s) quality and guaranty type (full or partial). Each loan has its own LGD. The LGD risk rating measures the percentage of exposure of a specific credit obligation that we expect to lose if default occurs. LGD is net of recovery, through either liquidation of collateral or deficiency judgments rendered from foreclosure or bankruptcy proceedings.

Net interest margin – Annualized taxable-equivalent net interest income divided by average earning assets.

Nonaccretable difference – Contractually required payments receivable on a purchased impaired loan in excess of the cash flows expected to be collected.

Nonaccrual loans – Loans for which we do not accrue interest income. Nonaccrual loans include nonperforming loans, in addition to loans accounted for under fair value option and loans accounted for as held for sale for which full collection of contractual principal and/or interest is not probable.

Nondiscretionary assets under administration – Assets we hold for our customers/clients in a nondiscretionary, custodial capacity. We do not include these assets on our Consolidated Balance Sheet.

Nonperforming assets – Nonperforming assets include nonperforming loans and OREO and foreclosed assets, but exclude certain government insured or guaranteed loans for which we expect to collect substantially all principal and interest, loans held for sale, loans accounted for under the fair value option and purchased impaired loans. We do not accrue interest income on assets classified as nonperforming.

Nonperforming loans – Loans accounted for at amortized cost for which we do not accrue interest income. Nonperforming loans include loans to commercial, commercial real estate, equipment lease financing, home equity, residential real estate, credit card and other consumer customers as well as TDRs which have not returned to performing status. Nonperforming loans exclude certain government insured or guaranteed loans for which we expect to collect substantially all principal and interest, loans held for sale, loans accounted for under the fair value option and purchased impaired loans. Nonperforming loans exclude purchased impaired loans as we are currently accreting interest income over the expected life of the loans.

Notional amount – A number of currency units, shares, or other units specified in a derivative contract.



Operating leverage – The period to period dollar or percentage change in total revenue (GAAP basis) less the dollar or percentage change in noninterest expense. A positive variance indicates that revenue growth exceeded expense growth (i.e., positive operating leverage) while a negative variance implies expense growth exceeded revenue growth (i.e., negative operating leverage).

Options – Contracts that grant the purchaser, for a premium payment, the right, but not the obligation, to either purchase or sell the associated financial instrument at a set price during a specified period or at a specified date in the future.

Other real estate owned (OREO) and foreclosed assets – Assets taken in settlement of troubled loans primarily through deed-in-lieu of foreclosure or foreclosure. Foreclosed assets include real and personal property, equity interests in corporations, partnerships, and limited liability companies.

Other-than-temporary impairment (OTTI) – When the fair value of a security is less than its amortized cost basis, an assessment is performed to determine whether the impairment is other-than-temporary. If we intend to sell the security or more likely than not will be required to sell the security before recovery of its amortized cost basis less any current-period credit loss, an other-than-temporary impairment is considered to have occurred. In such cases, an other-than-temporary impairment is recognized in earnings equal to the entire difference between the investment’s amortized cost basis and its fair value at the balance sheet date. Further, if we do not expect to recover the entire amortized cost of the security, an other-than-temporary impairment is considered to have occurred. However for debt securities, if we do not intend to sell the security and it is not more likely than not that we will be required to sell the security before its recovery, the other-than-temporary loss is separated into (a) the amount representing the credit loss, and (b) the amount related to all other factors. The other-than-temporary impairment related to credit losses is recognized in earnings while the amount related to all other factors is recognized in other comprehensive income, net of tax.

Parent company liquidity coverage – Liquid assets divided by funding obligations within a two year period.

Pretax earnings – Income before income taxes and noncontrolling interests.

Pretax, pre-provision earnings – Total revenue less noninterest expense.

Primary client relationship – A corporate banking client relationship with annual revenue generation of $10,000 to $50,000 or more, and for Asset Management Group, a client relationship with annual revenue generation of $10,000 or more. Probability of default (PD) – An internal risk rating that indicates the likelihood that a credit obligor will enter into default status.

Purchase accounting accretion – Accretion of the discounts and premiums on acquired assets and liabilities. The purchase accounting accretion is recognized in net interest income over the weighted-average life of the financial instruments using the constant effective yield method. Accretion for purchased impaired loans includes any cash recoveries received in excess of the recorded investment.

Purchased impaired loans – Acquired loans determined to be credit impaired under FASB ASC 310-30 (AICPA SOP 03-3). Loans are determined to be impaired if there is evidence of credit deterioration since origination and for which it is probable that all contractually required payments will not be collected.

Recorded investment (purchased impaired loans) – The initial investment of a purchased impaired loan plus interest accretion and less any cash payments and writedowns to date. The recorded investment excludes any valuation allowance which is included in our allowance for loan and lease losses.

Recovery – Cash proceeds received on a loan that we had previously charged off. We credit the amount received to the allowance for loan and lease losses.

Residential development loans – Project-specific loans to commercial customers for the construction or development of residential real estate including land, single family homes, condominiums and other residential properties.

Residential mortgage servicing rights hedge gains/(losses), net – We have elected to measure acquired or originated residential mortgage servicing rights (MSRs) at fair value under GAAP. We employ a risk management strategy designed to protect the economic value of MSRs from changes in interest rates. This strategy utilizes securities and a portfolio of derivative instruments to hedge changes in the fair value of MSRs arising from changes in interest rates. These financial instruments are expected to have changes in fair value which are negatively correlated to the change in fair value of the MSR portfolio. Net MSR hedge gains/(losses) represent the change in the fair value of MSRs, exclusive of changes due to time decay and payoffs, combined with the change in the fair value of the associated securities and derivative instruments.

Return on average assets – Annualized net income divided by average assets.

Return on average capital – Annualized net income divided by average capital.



Return on average common shareholders’ equity – Annualized net income attributable to common shareholders divided by average common shareholders’ equity.

Risk – The potential that an event or series of events could occur that would threaten PNC’s ability to achieve its strategic objectives, thereby negatively affecting shareholder value or reputation.

Risk appetite – A dynamic, forward-looking view on the aggregate amount of risk PNC is willing and able to take in executing business strategy in light of the current business environment.

Risk limits – Quantitative measures based on forward looking assumptions that allocate the firm’s aggregate risk appetite (e.g. measure of loss or negative events) to business lines, legal entities, specific risk categories, concentrations and as appropriate, other levels.

Risk profile – The risk profile is a point-in-time assessment of risk. The profile represents overall risk position in relation to the desired risk appetite. The determination of the risk profile’s position is based on qualitative and quantitative analysis of reported risk limits, metrics, operating guidelines and qualitative assessments.

Risk-weighted assets – Computed by the assignment of specific risk-weights (as defined by the Board of Governors of the Federal Reserve System) to assets and off-balance sheet instruments.

Securitization – The process of legally transforming financial assets into securities.

Servicing rights – An intangible asset or liability created by an obligation to service assets for others. Typical servicing rights include the right to receive a fee for collecting and forwarding payments on loans and related taxes and insurance premiums held in escrow.

Swaptions – Contracts that grant the purchaser, for a premium payment, the right, but not the obligation, to enter into an interest rate swap agreement during a specified period or at a specified date in the future.

Taxable-equivalent interest – The interest income earned on certain assets is completely or partially exempt from Federal income tax. As such, these tax-exempt instruments typically yield lower returns than taxable investments. To provide more meaningful comparisons of yields and margins for all interest-earning assets, we use interest income on a taxable-equivalent basis in calculating average yields and net interest margins by increasing the interest income earned on tax-exempt assets to make it fully equivalent to interest income earned on other taxable investments. This adjustment is not permitted under GAAP on the Consolidated Income Statement.

Total equity – Total shareholders’ equity plus noncontrolling interests.

Total return swap – A non-traditional swap where one party agrees to pay the other the “total return” of a defined underlying asset (e.g., a loan), usually in return for receiving a stream of LIBOR-based cash flows. The total returns of the asset, including interest and any default shortfall, are passed through to the counterparty. The counterparty is, therefore, assuming the credit and economic risk of the underlying asset.

Transaction deposits – The sum of interest-bearing money market deposits, interest-bearing demand deposits, and noninterest-bearing deposits.

Troubled debt restructuring (TDR) – A loan whose terms have been restructured in a manner that grants a concession to a borrower experiencing financial difficulties.

Value-at-risk (VaR) – A statistically-based measure of risk that describes the amount of potential loss which may be incurred due to adverse market movements. The measure is of the maximum loss which should not be exceeded on 95 out of 100 days for a 95% VaR.

Watchlist – A list of criticized loans, credit exposure or other assets compiled for internal monitoring purposes. We define criticized exposure for this purpose as exposure with an internal risk rating of other assets especially mentioned, substandard, doubtful or loss.

Yield curve – A graph showing the relationship between the yields on financial instruments or market indices of the same credit quality with different maturities. For example, a “normal” or “positive” yield curve exists when long-term bonds have higher yields than short-term bonds. A “flat” yield curve exists when yields are the same for short-term and long-term bonds. A “steep” yield curve exists when yields on long-term bonds are significantly higher than on short-term bonds. An “inverted” or “negative” yield curve exists when short-term bonds have higher yields than long-term bonds.



## CAUTIONARY STATEMENT REGARDING
FORWARD-LOOKING INFORMATION

We make statements in this Report, and we may from time to time make other statements, regarding our outlook for earnings, revenues, expenses, capital and liquidity levels and ratios, asset levels, asset quality, financial position, and other matters regarding or affecting PNC and its future business and operations that are forward-looking statements within the meaning of the Private Securities Litigation Reform Act. Forward-looking statements are typically identified by words such as “believe,” “plan,” “expect,” “anticipate,” “see,” “look,” “intend,” “outlook,” “project,” “forecast,” “estimate,” “goal,” “will,” “should” and other similar words and expressions. Forward-looking statements are subject to numerous assumptions, risks and uncertainties, which change over time.

Forward-looking statements speak only as of the date made. We do not assume any duty and do not undertake to update forward-looking statements. Actual results or future events could differ, possibly materially, from those anticipated in forward-looking statements, as well as from historical performance.

Our forward-looking statements are subject to the following principal risks and uncertainties.

- Our businesses, financial results and balance sheet values are affected by business and economic conditions, including the following:

– Changes in interest rates and valuations in debt, equity and other financial markets.

– Disruptions in the liquidity and other functioning of U.S. and global financial markets.

– The impact on financial markets and the economy of any changes in the credit ratings of U.S. Treasury obligations and other U.S. government-backed debt, as well as issues surrounding the levels of U.S. and European government debt and concerns regarding the creditworthiness of certain sovereign governments, supranationals and financial institutions in Europe.

– Actions by the Federal Reserve, U.S. Treasury and other government agencies, including those that impact money supply and market interest rates.

– Changes in customers’, suppliers’ and other counterparties’ performance and creditworthiness.

– Slowing or reversal of the current U.S. economic expansion.

Continued residual effects of recessionary conditions and uneven spread of positive impacts of recovery on the economy and our counterparties, including adverse impacts on levels of unemployment, loan utilization rates, delinquencies, defaults and counterparty ability to meet credit and other obligations.
– Changes in customer preferences and behavior, whether due to changing business and economic conditions, legislative and regulatory initiatives, or other factors.

- Our forward-looking financial statements are subject to the risk that economic and financial market conditions will be substantially different than we are currently expecting. These statements are based on our current view that the U.S. economic expansion will speed up to a trend growth rate near 2.5 percent in 2014 as drags from Federal fiscal restraint subsides and that short-term interest rates will remain very low and bond yields will rise only slowly in 2014. These forward-looking statements also do not, unless otherwise indicated, take into account the impact of potential legal and regulatory contingencies.

- PNC’s ability to take certain capital actions, including paying dividends and any plans to increase common stock dividends, repurchase common stock under current or future programs, or issue or redeem preferred stock or other regulatory capital instruments, is subject to the review of such proposed actions by the Federal Reserve as part of PNC’s comprehensive capital plan for the applicable period in connection with the regulators’ Comprehensive Capital Analysis and Review (CCAR) process and to the acceptance of such capital plan and non-objection to such capital actions by the Federal Reserve.

- PNC’s regulatory capital ratios in the future will depend on, among other things, the company’s financial performance, the scope and terms of final capital regulations then in effect (particularly those implementing the Basel Capital Accords), and management actions affecting the composition of PNC’s balance sheet. In addition, PNC’s ability to determine, evaluate and forecast regulatory capital ratios, and to take actions (such as capital distributions) based on actual or forecasted capital ratios, will be dependent on the ongoing development, validation and regulatory approval of related models.

- Legal and regulatory developments could have an impact on our ability to operate our businesses, financial condition, results of operations, competitive position, reputation, or pursuit of attractive acquisition opportunities. Reputational impacts could affect matters such as business generation and retention, liquidity, funding, and ability to attract and retain management. These developments could include:

– Changes resulting from legislative and regulatory reforms, including major reform of the regulatory oversight structure of the financial services industry and changes to laws and regulations involving tax, pension, bankruptcy, consumer protection, and other industry aspects, and changes in accounting policies and



principles. We will be impacted by extensive reforms provided for in the Dodd-Frank Wall Street Reform and Consumer Protection Act (the “Dodd-Frank Act”) and otherwise growing out of the most recent financial crisis, the precise nature, extent and timing of which, and their impact on us, remains uncertain.

– Changes to regulations governing bank capital and liquidity standards, including due to the Dodd-Frank Act and to Basel-related initiatives.

– Unfavorable resolution of legal proceedings or other claims and regulatory and other governmental investigations or other inquiries. In addition to matters relating to PNC’s business and activities, such matters may include proceedings, claims, investigations, or inquiries relating to pre-acquisition business and activities of acquired companies, such as National City. These matters may result in monetary judgments or settlements or other remedies, including fines, penalties, restitution or alterations in our business practices, and in additional expenses and collateral costs, and may cause reputational harm to PNC.

– Results of the regulatory examination and supervision process, including our failure to satisfy requirements of agreements with governmental agencies.

– Impact on business and operating results of any costs associated with obtaining rights in intellectual property claimed by others and of adequacy of our intellectual property protection in general.

- Business and operating results are affected by our ability to identify and effectively manage risks inherent in our businesses, including, where appropriate, through effective use of third-party insurance, derivatives, and capital management techniques, and to meet evolving regulatory capital and liquidity standards. In particular, our results currently depend on our ability to manage elevated levels of impaired assets.

- Business and operating results also include impacts relating to our equity interest in BlackRock, Inc. and rely to a significant extent on information provided to us by BlackRock. Risks and uncertainties that could affect BlackRock are discussed in more detail by BlackRock in its SEC filings.
- We grow our business in part by acquiring from time to time other financial services companies, financial services assets and related deposits and other liabilities. Acquisition risks and uncertainties include those presented by the nature of the business acquired, including in some cases those associated with our entry into new businesses or new geographic or other markets and risks resulting from our inexperience in those new areas, as well as risks and uncertainties related to the acquisition transactions themselves, regulatory issues, and the integration of the acquired businesses into PNC after closing.

- Competition can have an impact on customer acquisition, growth and retention and on credit spreads and product pricing, which can affect market share, deposits and revenues. Industry restructuring in the current environment could also impact our business and financial performance through changes in counterparty creditworthiness and performance and in the competitive and regulatory landscape. Our ability to anticipate and respond to technological changes can also impact our ability to respond to customer needs and meet competitive demands.

- Business and operating results can also be affected by widespread natural and other disasters, dislocations, terrorist activities, cyberattacks or international hostilities through impacts on the economy and financial markets generally or on us or our counterparties specifically.

We provide greater detail regarding these as well as other factors elsewhere in this Report, including in the Risk Factors and Risk Management sections and the Legal Proceedings and Commitments and Guarantees Notes of the Notes To Consolidated Financial Statements in this Report. Our forward-looking statements may also be subject to other risks and uncertainties, including those discussed elsewhere in this Report or in our other filings with the SEC.

## ITEM 7A – QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

This information is set forth in the Risk Management section of Item 7 and in Note 1 Accounting Policies, Note 9 Fair Value, and Note 17 Financial Derivatives in the Notes To Consolidated Financial Statements in Item 8 of this Report.



## ITEM 8 – FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA

## REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM

To the Board of Directors and Shareholders of The PNC Financial Services Group, Inc.

In our opinion, the accompanying consolidated balance sheets and the related consolidated statements of income and comprehensive income, of changes in equity, and of cash flows present fairly, in all material respects, the financial position of The PNC Financial Services Group, Inc. and its subsidiaries at December 31, 2013 and December 31, 2012, and the results of their operations and their cash flows for each of the three years in the period ended December 31, 2013 in conformity with accounting principles generally accepted in the United States of America. Also in our opinion, the Company maintained, in all material respects, effective internal control over financial reporting as of December 31, 2013, based on criteria established in Internal Control – Integrated Framework (1992) issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO). The Company’s management is responsible for these financial statements, for maintaining effective internal control over financial reporting and for its assessment of the effectiveness of internal control over financial reporting, included in Management’s Report on Internal Control over Financial Reporting under Item 9A. Our responsibility is to express opinions on these financial statements and on the Company’s internal control over financial reporting based on our integrated audits. We conducted our audits in accordance with the standards of the Public Company Accounting Oversight Board (United States). Those standards require that we plan and perform the audits to obtain reasonable assurance about whether the financial statements are free of material misstatement and whether effective internal control over financial reporting was maintained in all material respects. Our audits of the financial statements included examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements, assessing the accounting principles used and significant estimates made by management, and evaluating the overall financial statement presentation. Our audit of internal control over financial reporting included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, and testing and evaluating the design and operating effectiveness of internal control based on the assessed risk. Our audits also included performing such other procedures as we considered necessary in the circumstances. We believe that our audits provide a reasonable basis for our opinions.

A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company’s internal control over financial reporting includes those policies and procedures that (i) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (ii) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (iii) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the financial statements.

Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate.

/s/ PricewaterhouseCoopers LLP
Pittsburgh, Pennsylvania
February 28, 2014



## CONSOLIDATED INCOME STATEMENT
THE PNC FINANCIAL SERVICES GROUP, INC.

<table><tr><td rowspan="2">In millions, except per share data</td><td colspan="3">Year ended December 31</td></tr><tr><td>2013</td><td>2012</td><td>2011</td></tr><tr><td>Interest Income</td><td></td><td></td><td></td></tr><tr><td>Loans</td><td>$ 7,866</td><td>$ 8,284</td><td>$ 7,595</td></tr><tr><td>Investment securities</td><td>1,749</td><td>2,035</td><td>2,161</td></tr><tr><td>Other</td><td>392</td><td>415</td><td>438</td></tr><tr><td>Total interest income</td><td>10,007</td><td>10,734</td><td>10,194</td></tr><tr><td>Interest Expense</td><td></td><td></td><td></td></tr><tr><td>Deposits</td><td>344</td><td>386</td><td>668</td></tr><tr><td>Borrowed funds</td><td>516</td><td>708</td><td>826</td></tr><tr><td>Total interest expense</td><td>860</td><td>1,094</td><td>1,494</td></tr><tr><td>Net interest income</td><td>9,147</td><td>9,640</td><td>8,700</td></tr><tr><td>Noninterest Income</td><td></td><td></td><td></td></tr><tr><td>Asset management</td><td>1,342</td><td>1,169</td><td>1,088</td></tr><tr><td>Consumer services</td><td>1,253</td><td>1,136</td><td>1,243</td></tr><tr><td>Corporate services</td><td>1,210</td><td>1,166</td><td>898</td></tr><tr><td>Residential mortgage</td><td>871</td><td>284</td><td>713</td></tr><tr><td>Service charges on deposits</td><td>597</td><td>573</td><td>534</td></tr><tr><td>Net gains on sales of securities</td><td>99</td><td>204</td><td>249</td></tr><tr><td>Other-than-temporary impairments</td><td>(14)</td><td>(79)</td><td>(420)</td></tr><tr><td>Less: Noncredit portion of other-than-temporary impairments (a)</td><td>2</td><td>32</td><td>(268)</td></tr><tr><td>Net other-than-temporary impairments</td><td>(16)</td><td>(111)</td><td>(152)</td></tr><tr><td>Other</td><td>1,509</td><td>1,451</td><td>1,053</td></tr><tr><td>Total noninterest income</td><td>6,865</td><td>5,872</td><td>5,626</td></tr><tr><td>Total revenue</td><td>16,012</td><td>15,512</td><td>14,326</td></tr><tr><td>Provision For Credit Losses</td><td>643</td><td>987</td><td>1,152</td></tr><tr><td>Noninterest Expense</td><td></td><td></td><td></td></tr><tr><td>Personnel</td><td>4,743</td><td>4,617</td><td>3,966</td></tr><tr><td>Occupancy</td><td>833</td><td>827</td><td>738</td></tr><tr><td>Equipment</td><td>763</td><td>735</td><td>661</td></tr><tr><td>Marketing</td><td>246</td><td>279</td><td>249</td></tr><tr><td>Other</td><td>3,216</td><td>4,124</td><td>3,491</td></tr><tr><td>Total noninterest expense</td><td>9,801</td><td>10,582</td><td>9,105</td></tr><tr><td>Income before income taxes and noncontrolling interests</td><td>5,568</td><td>3,943</td><td>4,069</td></tr><tr><td>Income taxes</td><td>1,341</td><td>942</td><td>998</td></tr><tr><td>Net income</td><td>4,227</td><td>3,001</td><td>3,071</td></tr><tr><td>Less: Net income (loss) attributable to noncontrolling interests</td><td>7</td><td>(12)</td><td>15</td></tr><tr><td>Preferred stock dividends</td><td>237</td><td>177</td><td>56</td></tr><tr><td>Preferred stock discount accretion and redemptions</td><td>12</td><td>4</td><td>2</td></tr><tr><td>Net income attributable to common shareholders</td><td>$ 3,971</td><td>$ 2,832</td><td>$ 2,998</td></tr><tr><td>Earnings Per Common Share</td><td></td><td></td><td></td></tr><tr><td>Basic</td><td>$ 7.48</td><td>$ 5.36</td><td>$ 5.70</td></tr><tr><td>Diluted</td><td>$ 7.39</td><td>$ 5.30</td><td>$ 5.64</td></tr><tr><td>Average Common Shares Outstanding</td><td></td><td></td><td></td></tr><tr><td>Basic</td><td>528</td><td>526</td><td>524</td></tr><tr><td>Diluted</td><td>532</td><td>529</td><td>526</td></tr></table>

(a) Included in accumulated other comprehensive income (loss).

See accompanying Notes To Consolidated Financial Statements.



## CONSOLIDATED STATEMENT OF COMPREHENSIVE INCOME
THE PNC FINANCIAL SERVICES GROUP, INC.

<table><tr><td rowspan="2">In millions</td><td colspan="3">Year ended December 31</td></tr><tr><td>2013</td><td>2012</td><td>2011</td></tr><tr><td>Net income</td><td>$ 4,227</td><td>$3,001</td><td>$3,071</td></tr><tr><td>Other comprehensive income (loss), before tax and net of reclassifications into Net income:</td><td></td><td></td><td></td></tr><tr><td>Net unrealized gains (losses) on non-OTTI securities</td><td>(1,211)</td><td>760</td><td>948</td></tr><tr><td>Net unrealized gains (losses) on OTTI securities</td><td>231</td><td>971</td><td>(145)</td></tr><tr><td>Net unrealized gains (losses) on cash flow hedge derivatives</td><td>(527)</td><td>(220)</td><td>307</td></tr><tr><td>Pension and other postretirement benefit plan adjustments</td><td>852</td><td>(35)</td><td>(593)</td></tr><tr><td>Other</td><td>21</td><td>10</td><td>(4)</td></tr><tr><td>Other comprehensive income (loss), before tax and net of reclassifications into Net income</td><td>(634)</td><td>1,486</td><td>513</td></tr><tr><td>Income tax expense related to items of other comprehensive income</td><td>236</td><td>(547)</td><td>(187)</td></tr><tr><td>Other comprehensive income (loss), after tax and net of reclassifications into Net income</td><td>(398)</td><td>939</td><td>326</td></tr><tr><td>Comprehensive income</td><td>3,829</td><td>3,940</td><td>3,397</td></tr><tr><td>Less: Comprehensive income (loss) attributable to noncontrolling interests</td><td>7</td><td>(12)</td><td>15</td></tr><tr><td>Comprehensive income attributable to PNC</td><td>$ 3,822</td><td>$3,952</td><td>$3,382</td></tr></table>

See accompanying Notes To Consolidated Financial Statements.



## CONSOLIDATED BALANCE SHEET
THE PNC FINANCIAL SERVICES GROUP, INC.

<table><tr><td>In millions, except par value</td><td>December 31 2013</td><td>December 31 2012</td></tr><tr><td>Assets</td><td></td><td></td></tr><tr><td>Cash and due from banks (includes $5 and $4 for VIEs) (a)</td><td>$ 4,043</td><td>$ 5,220</td></tr><tr><td>Federal funds sold and resale agreements (includes $207 and $256 measured at fair value) (b)</td><td>1,986</td><td>1,463</td></tr><tr><td>Trading securities</td><td>3,073</td><td>2,096</td></tr><tr><td>Interest-earning deposits with banks (includes $7 and $6 for VIEs) (a)</td><td>12,135</td><td>3,984</td></tr><tr><td>Loans held for sale (includes $1,901 and $2,868 measured at fair value) (b)</td><td>2,255</td><td>3,693</td></tr><tr><td>Investment securities (includes $0 and $9 for VIEs) (a)</td><td>60,294</td><td>61,406</td></tr><tr><td>Loans (includes $1,736 and $7,781 for VIEs) (a) (includes $1,025 and $244 measured at fair value) (b)</td><td>195,613</td><td>185,856</td></tr><tr><td>Allowance for loan and lease losses (includes $(58) and $(75) for VIEs) (a)</td><td>(3,609)</td><td>(4,036)</td></tr><tr><td>Net loans</td><td>192,004</td><td>181,820</td></tr><tr><td>Goodwill</td><td>9,074</td><td>9,072</td></tr><tr><td>Other intangible assets</td><td>2,216</td><td>1,797</td></tr><tr><td>Equity investments (includes $582 and $1,429 for VIEs) (a)</td><td>10,664</td><td>10,877</td></tr><tr><td>Other (includes $591 and $1,281 for VIEs) (a) (includes $338 and $319 measured at fair value) (b)</td><td>22,552</td><td>23,679</td></tr><tr><td>Total assets</td><td>$320,296</td><td>$305,107</td></tr><tr><td>Liabilities</td><td></td><td></td></tr><tr><td>Deposits</td><td></td><td></td></tr><tr><td>Noninterest-bearing</td><td>$ 70,306</td><td>$ 69,980</td></tr><tr><td>Interest-bearing</td><td>150,625</td><td>143,162</td></tr><tr><td>Total deposits</td><td>220,931</td><td>213,142</td></tr><tr><td>Borrowed funds</td><td></td><td></td></tr><tr><td>Federal funds purchased and repurchase agreements</td><td>4,289</td><td>3,327</td></tr><tr><td>Federal Home Loan Bank borrowings</td><td>12,912</td><td>9,437</td></tr><tr><td>Bank notes and senior debt</td><td>12,603</td><td>10,429</td></tr><tr><td>Subordinated debt</td><td>8,244</td><td>7,299</td></tr><tr><td>Commercial paper (includes $0 and $6,045 for VIEs) (a)</td><td>4,997</td><td>8,453</td></tr><tr><td>Other (includes $414 and $257 for VIEs) (a) (includes $184 and $0 measured at fair value) (b)</td><td>3,060</td><td>1,962</td></tr><tr><td>Total borrowed funds</td><td>46,105</td><td>40,907</td></tr><tr><td>Allowance for unfunded loan commitments and letters of credit</td><td>242</td><td>250</td></tr><tr><td>Accrued expenses (includes $83 and $132 for VIEs) (a)</td><td>4,734</td><td>4,449</td></tr><tr><td>Other (includes $252 and $976 for VIEs) (a)</td><td>4,187</td><td>4,594</td></tr><tr><td>Total liabilities</td><td>276,199</td><td>263,342</td></tr><tr><td>Equity</td><td></td><td></td></tr><tr><td>Preferred stock (c)</td><td></td><td></td></tr><tr><td>Common stock ($5 par value, authorized 800 shares, issued 540 and 538 shares)</td><td>2,698</td><td>2,690</td></tr><tr><td>Capital surplus - preferred stock</td><td>3,941</td><td>3,590</td></tr><tr><td>Capital surplus - common stock and other</td><td>12,416</td><td>12,193</td></tr><tr><td>Retained earnings</td><td>23,325</td><td>20,265</td></tr><tr><td>Accumulated other comprehensive income</td><td>436</td><td>834</td></tr><tr><td>Common stock held in treasury at cost: 7 and 10 shares</td><td>(408)</td><td>(569)</td></tr><tr><td>Total shareholders&#x27; equity</td><td>42,408</td><td>39,003</td></tr><tr><td>Noncontrolling interests</td><td>1,689</td><td>2,762</td></tr><tr><td>Total equity</td><td>44,097</td><td>41,765</td></tr><tr><td>Total liabilities and equity</td><td>$320,296</td><td>$305,107</td></tr></table>

(a) Amounts represent the assets or liabilities of consolidated variable interest entities (VIEs).

(b) Amounts represent items for which we have elected the fair value option.

(c) Par value less than $.5 million at each date.

See accompanying Notes To Consolidated Financial Statements.



## CONSOLIDATED STATEMENT OF CHANGES IN EQUITY
THE PNC FINANCIAL SERVICES GROUP, INC.

<table><tr><td rowspan="2">In millions</td><td rowspan="2">Shares Outstanding Common Stock</td><td colspan="6">Shareholders&#x27; Equity</td><td></td></tr><tr><td>Common Stock</td><td>Capital Surplus - Preferred Stock</td><td>Capital Surplus - Common Stock and Other</td><td>Retained Earnings</td><td>Accumulated Other Comprehensive Income (Loss)</td><td>Treasury Stock</td><td>Noncontrolling Interests</td></tr><tr><td>Balance at December 31, 2010 (a)</td><td>526</td><td>$2,682</td><td>$ 647</td><td>$12,057</td><td>$15,859</td><td>$ (431)</td><td>$ (572)</td><td>$2,596</td></tr><tr><td>Net income</td><td></td><td></td><td></td><td>3,056</td><td></td><td></td><td>15</td><td>3,071</td></tr><tr><td>Other comprehensive income (loss), net of tax</td><td></td><td></td><td></td><td></td><td>326</td><td></td><td></td><td>326</td></tr><tr><td>Cash dividends declared</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Common</td><td></td><td></td><td></td><td>(604)</td><td></td><td></td><td></td><td>(604)</td></tr><tr><td>Preferred</td><td></td><td></td><td></td><td>(56)</td><td></td><td></td><td></td><td>(56)</td></tr><tr><td>Preferred stock discount accretion</td><td></td><td></td><td>2</td><td>(2)</td><td></td><td></td><td></td><td></td></tr><tr><td>Common stock activity</td><td>1</td><td>1</td><td>10</td><td></td><td></td><td></td><td></td><td>11</td></tr><tr><td>Treasury stock activity (b)</td><td></td><td></td><td>(36)</td><td></td><td>85</td><td></td><td></td><td>49</td></tr><tr><td>Preferred stock issuance - Series O (c)</td><td></td><td></td><td>988</td><td></td><td></td><td></td><td></td><td>988</td></tr><tr><td>Other</td><td></td><td></td><td>41</td><td></td><td></td><td></td><td>582</td><td>623</td></tr><tr><td>Balance at December 31, 2011 (a)</td><td>527</td><td>$2,683</td><td>$1,637</td><td>$12,072</td><td>$18,253</td><td>$ (105)</td><td>$ (487)</td><td>$3,193</td></tr><tr><td>Net income (loss)</td><td></td><td></td><td></td><td>3,013</td><td></td><td></td><td></td><td>(12)</td></tr><tr><td>Other comprehensive income (loss), net of tax</td><td></td><td></td><td></td><td></td><td>939</td><td></td><td></td><td>939</td></tr><tr><td>Cash dividends declared</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Common</td><td></td><td></td><td></td><td>(820)</td><td></td><td></td><td></td><td>(820)</td></tr><tr><td>Preferred</td><td></td><td></td><td></td><td>(177)</td><td></td><td></td><td></td><td>(177)</td></tr><tr><td>Preferred stock discount accretion</td><td></td><td></td><td>4</td><td>(4)</td><td></td><td></td><td></td><td></td></tr><tr><td>Common stock activity</td><td>1</td><td>7</td><td>45</td><td></td><td></td><td></td><td></td><td>52</td></tr><tr><td>Treasury stock activity (b)</td><td></td><td></td><td>51</td><td></td><td></td><td></td><td></td><td>(31)</td></tr><tr><td>Preferred stock issuance - Series P (d)</td><td></td><td></td><td>1,482</td><td></td><td></td><td></td><td></td><td>1,482</td></tr><tr><td>Preferred stock issuance - Series Q (e)</td><td></td><td></td><td>467</td><td></td><td></td><td></td><td></td><td>467</td></tr><tr><td>Other</td><td></td><td></td><td>25</td><td></td><td></td><td></td><td></td><td>(419)</td></tr><tr><td>Balance at December 31, 2012 (a) (f)</td><td>528</td><td>$2,690</td><td>$3,590</td><td>$12,193</td><td>$20,265</td><td>$ 834</td><td>$ (569)</td><td>$2,762</td></tr><tr><td>Net income</td><td></td><td></td><td></td><td>4,220</td><td></td><td></td><td></td><td>7</td></tr><tr><td>Other comprehensive income (loss), net of tax</td><td></td><td></td><td></td><td></td><td>(398)</td><td></td><td></td><td>(398)</td></tr><tr><td>Cash dividends declared</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Common</td><td></td><td></td><td></td><td>(911)</td><td></td><td></td><td></td><td>(911)</td></tr><tr><td>Preferred</td><td></td><td></td><td></td><td>(237)</td><td></td><td></td><td></td><td>(237)</td></tr><tr><td>Preferred stock discount accretion</td><td></td><td></td><td>5</td><td>(5)</td><td></td><td></td><td></td><td></td></tr><tr><td>Redemption of noncontrolling interests (g)</td><td></td><td></td><td></td><td>(7)</td><td></td><td></td><td></td><td>(368)</td></tr><tr><td>Common stock activity</td><td>2</td><td>8</td><td>97</td><td></td><td></td><td></td><td></td><td>105</td></tr><tr><td>Treasury stock activity</td><td>3</td><td></td><td>(47)</td><td></td><td>161</td><td></td><td></td><td>114</td></tr><tr><td>Preferred stock redemption - Series L (h)</td><td></td><td></td><td>(150)</td><td></td><td></td><td></td><td></td><td>(150)</td></tr><tr><td>Preferred stock issuance - Series R (i)</td><td></td><td></td><td>496</td><td></td><td></td><td></td><td></td><td>496</td></tr><tr><td>Other (j)</td><td></td><td></td><td>173</td><td></td><td></td><td></td><td></td><td>(712)</td></tr><tr><td>Balance at December 31, 2013 (a)</td><td>533</td><td>$2,698</td><td>$3,941</td><td>$12,416</td><td>$23,325</td><td>$ 436</td><td>$ (408)</td><td>$1,689</td></tr></table>

(a) The par value of our preferred stock outstanding was less than $5.5 million at each date and, therefore, is excluded from this presentation.

(b) Net treasury stock activity totaled less than .5 million shares issued or redeemed.

(c) 10,000 Series O preferred shares with a $1 par value were issued on July 20, 2011.

(d) 15,000 Series P preferred shares with a $1 par value were issued on April 24, 2012.

(e) 4,500 Series Q preferred shares with a $1 par value were issued on September 21, 2012 and 300 shares were issued on October 9, 2012.

(f) 5,001 Series M preferred shares with a $1 par value were issued and redeemed on December 10, 2012.

(g) Relates to the redemption of REIT preferred securities in the first quarter of 2013. See Note 14 Capital Securities of Subsidiary Trusts and Perpetual Trust Securities for additional information.

(h) 1,500 Series L preferred shares with a $1 par value were redeemed on April 19, 2013.

(i) 5,000 Series R preferred shares with a $1 par value were issued on May 7, 2013.

(j) Includes an impact to noncontrolling interests for deconsolidation of limited partnership or non-managing member interests related to tax credit investments in the amount of $675 million during the second quarter of 2013. See Note 3 Loan Sale and Servicing Activities and Variable Interest Entities for additional information.

See accompanying Notes To Consolidated Financial Statements.



## CONSOLIDATED STATEMENT OF CASH FLOWS
THE PNC FINANCIAL SERVICES GROUP, INC.

<table><tr><td rowspan="2">In millions</td><td colspan="3">Year ended December 31</td></tr><tr><td>2013</td><td>2012</td><td>2011</td></tr><tr><td>Operating Activities</td><td></td><td></td><td></td></tr><tr><td>Net income</td><td>$ 4,227</td><td>$ 3,001</td><td>$ 3,071</td></tr><tr><td>Adjustments to reconcile net income to net cash provided (used) by operating activities</td><td></td><td></td><td></td></tr><tr><td>Provision for credit losses</td><td>643</td><td>987</td><td>1,152</td></tr><tr><td>Depreciation and amortization</td><td>1,146</td><td>1,159</td><td>1,140</td></tr><tr><td>Deferred income taxes</td><td>1,207</td><td>570</td><td>840</td></tr><tr><td>Net gains on sales of securities</td><td>(99)</td><td>(204)</td><td>(249)</td></tr><tr><td>Net other-than-temporary impairments</td><td>16</td><td>111</td><td>152</td></tr><tr><td>Charge for goodwill impairment</td><td></td><td>45</td><td></td></tr><tr><td>Mortgage servicing rights valuation adjustment</td><td>(261)</td><td>284</td><td>726</td></tr><tr><td>Gain on sales of Visa Class B common shares</td><td>(168)</td><td>(267)</td><td></td></tr><tr><td>Noncash charges on trust preferred securities redemption</td><td>57</td><td>295</td><td>198</td></tr><tr><td>Undistributed earnings of BlackRock</td><td>(373)</td><td>(302)</td><td>(262)</td></tr><tr><td>Excess tax benefits from share-based payment arrangements</td><td>(23)</td><td>(18)</td><td>(2)</td></tr><tr><td>Net change in</td><td></td><td></td><td></td></tr><tr><td>Trading securities and other short-term investments</td><td>(455)</td><td>1,350</td><td>330</td></tr><tr><td>Loans held for sale</td><td>(94)</td><td>(1,125)</td><td>77</td></tr><tr><td>Other assets</td><td>3,954</td><td>1,928</td><td>(4,142)</td></tr><tr><td>Accrued expenses and other liabilities</td><td>(4,001)</td><td>(697)</td><td>3,330</td></tr><tr><td>Other</td><td>(221)</td><td>(308)</td><td>(328)</td></tr><tr><td>Net cash provided (used) by operating activities</td><td>5,555</td><td>6,809</td><td>6,033</td></tr><tr><td>Investing Activities</td><td></td><td></td><td></td></tr><tr><td>Sales</td><td></td><td></td><td></td></tr><tr><td>Securities available for sale</td><td>7,974</td><td>9,358</td><td>20,533</td></tr><tr><td>Loans</td><td>2,559</td><td>1,611</td><td>1,770</td></tr><tr><td>Repayments/maturities</td><td></td><td></td><td></td></tr><tr><td>Securities available for sale</td><td>9,668</td><td>9,195</td><td>6,074</td></tr><tr><td>Securities held to maturity</td><td>2,483</td><td>3,174</td><td>2,859</td></tr><tr><td>Purchases</td><td></td><td></td><td></td></tr><tr><td>Securities available for sale</td><td>(18,419)</td><td>(17,164)</td><td>(25,551)</td></tr><tr><td>Securities held to maturity</td><td>(1,883)</td><td>(1,479)</td><td>(1,607)</td></tr><tr><td>Loans</td><td>(1,975)</td><td>(1,796)</td><td>(2,401)</td></tr><tr><td>Net change in</td><td></td><td></td><td></td></tr><tr><td>Federal funds sold and resale agreements</td><td>(530)</td><td>732</td><td>1,487</td></tr><tr><td>Interest-earning deposits with banks</td><td>(8,151)</td><td>(2,526)</td><td>441</td></tr><tr><td>Loans</td><td>(10,790)</td><td>(14,333)</td><td>(10,224)</td></tr><tr><td>Net cash paid for (received from) acquisition and divestiture activity</td><td></td><td>(4,130)</td><td>430</td></tr><tr><td>Purchases of corporate and bank owned life insurance</td><td></td><td></td><td>(200)</td></tr><tr><td>Other (a)</td><td>129</td><td>97</td><td>(160)</td></tr><tr><td>Net cash provided (used) by investing activities</td><td>(18,935)</td><td>(17,261)</td><td>(6,549)</td></tr></table>

(continued on following page)



## CONSOLIDATED STATEMENT OF CASH FLOWS
THE PNC FINANCIAL SERVICES GROUP, INC.

(continued from previous page)

<table><tr><td rowspan="2">In millionsUnaudited</td><td colspan="4">Year ended December 31</td></tr><tr><td>2013</td><td>2012</td><td>2011</td><td></td></tr><tr><td>Financing Activities</td><td></td><td></td><td></td><td></td></tr><tr><td>Net change in</td><td></td><td></td><td></td><td></td></tr><tr><td>Noninterest-bearing deposits</td><td>$ 341</td><td>$ 7,149</td><td>$ 8,909</td><td></td></tr><tr><td>Interest-bearing deposits</td><td>7,463</td><td>902</td><td>(4,863)</td><td></td></tr><tr><td>Federal funds purchased and repurchase agreements</td><td>965</td><td>(2)</td><td>(1,151)</td><td></td></tr><tr><td>Federal Home Loan Bank borrowings</td><td></td><td>(1,000)</td><td>1,000</td><td></td></tr><tr><td>Commercial paper</td><td>(5,607)</td><td>4,762</td><td>227</td><td></td></tr><tr><td>Other borrowed funds</td><td>221</td><td>(279)</td><td>(789)</td><td></td></tr><tr><td>Sales/issuances</td><td></td><td></td><td></td><td></td></tr><tr><td>Federal Home Loan Bank borrowings</td><td>16,435</td><td>13,000</td><td>1,000</td><td></td></tr><tr><td>Bank notes and senior debt</td><td>3,938</td><td>2,093</td><td>1,244</td><td></td></tr><tr><td>Subordinated debt</td><td>1,986</td><td>995</td><td></td><td></td></tr><tr><td>Commercial paper</td><td>12,595</td><td>16,480</td><td>9,565</td><td></td></tr><tr><td>Other borrowed funds</td><td>695</td><td>1,011</td><td>460</td><td></td></tr><tr><td>Preferred stock</td><td>496</td><td>2,449</td><td>988</td><td></td></tr><tr><td>Common and treasury stock</td><td>244</td><td>158</td><td>72</td><td></td></tr><tr><td>Repayments/maturities</td><td></td><td></td><td></td><td></td></tr><tr><td>Federal Home Loan Bank borrowings</td><td>(12,960)</td><td>(10,500)</td><td>(1,076)</td><td></td></tr><tr><td>Bank notes and senior debt</td><td>(1,420)</td><td>(4,037)</td><td>(2,612)</td><td></td></tr><tr><td>Subordinated debt</td><td>(731)</td><td>(1,769)</td><td>(1,942)</td><td></td></tr><tr><td>Commercial paper</td><td>(10,444)</td><td>(17,060)</td><td>(8,236)</td><td></td></tr><tr><td>Other borrowed funds</td><td>(340)</td><td>(1,090)</td><td>(741)</td><td></td></tr><tr><td>Preferred stock</td><td>(150)</td><td></td><td></td><td></td></tr><tr><td>Excess tax benefits from share-based payment arrangements</td><td>23</td><td>18</td><td>2</td><td></td></tr><tr><td>Redemption of noncontrolling interests</td><td>(375)</td><td>(500)</td><td></td><td></td></tr><tr><td>Acquisition of treasury stock</td><td>(24)</td><td>(216)</td><td>(73)</td><td></td></tr><tr><td>Preferred stock cash dividends paid</td><td>(237)</td><td>(177)</td><td>(56)</td><td></td></tr><tr><td>Common stock cash dividends paid</td><td>(911)</td><td>(820)</td><td>(604)</td><td></td></tr><tr><td>Net cash provided (used) by financing activities</td><td>12,203</td><td>11,567</td><td>1,324</td><td></td></tr><tr><td>Net Increase (Decrease) in Cash And Due From Banks</td><td>(1,177)</td><td>1,115</td><td>808</td><td></td></tr><tr><td>Cash and due from banks at beginning of period</td><td>5,220</td><td>4,105</td><td>3,297</td><td></td></tr><tr><td>Cash and due from banks at end of period</td><td>$ 4,043</td><td>$ 5,220</td><td>$ 4,105</td><td></td></tr><tr><td>Supplemental Disclosures</td><td></td><td></td><td></td><td></td></tr><tr><td>Interest paid</td><td>$ 891</td><td>$ 1,208</td><td>$ 1,517</td><td></td></tr><tr><td>Income taxes paid</td><td>234</td><td>39</td><td>842</td><td></td></tr><tr><td>Income taxes refunded</td><td>3</td><td>16</td><td>41</td><td></td></tr><tr><td>Non-cash Investing and Financing Items</td><td></td><td></td><td></td><td></td></tr><tr><td>Transfer from (to) loans to (from) loans held for sale, net</td><td>(119)</td><td>665</td><td>926</td><td></td></tr><tr><td>Transfer from loans to foreclosed assets</td><td>703</td><td>1,042</td><td>822</td><td></td></tr><tr><td>Exchange of junior subordinated debentures for senior notes</td><td></td><td>500</td><td></td><td></td></tr></table>

(a) Includes the impact of the consolidation of a variable interest entity as of March 31, 2013.

See accompanying Notes To Consolidated Financial Statements.



# NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
THE PNC FINANCIAL SERVICES GROUP, INC.

## BUSINESS

PNC is one of the largest diversified financial services companies in the United States and is headquartered in Pittsburgh, Pennsylvania.

PNC has businesses engaged in retail banking, corporate and institutional banking, asset management, and residential mortgage banking, providing many of its products and services nationally, as well as other products and services in PNC’s primary geographic markets located in Pennsylvania, Ohio, New Jersey, Michigan, Illinois, Maryland, Indiana, North Carolina, Florida, Kentucky, Washington, D.C., Delaware, Alabama, Virginia, Missouri, Georgia, Wisconsin and South Carolina. PNC also provides certain products and services internationally.

## NOTE 1 ACCOUNTING POLICIES

## Basis Of Financial Statement Presentation

Our consolidated financial statements include the accounts of the parent company and its subsidiaries, most of which are wholly-owned, and certain partnership interests and variable interest entities.

We prepared these consolidated financial statements in accordance with accounting principles generally accepted in the United States of America (GAAP). We have eliminated intercompany accounts and transactions. We have also reclassified certain prior year amounts to conform to the 2013 presentation. These reclassifications did not have a material impact on our consolidated financial condition or results of operations. We evaluate the materiality of identified errors in the financial statements using both an income statement and a balance sheet approach, based on relevant quantitative and qualitative factors. The financial statements include certain adjustments to correct immaterial errors related to previously reported periods.

We have also considered the impact of subsequent events on these consolidated financial statements.

## Use Of Estimates

We prepared these consolidated financial statements using financial information available at the time of preparation, which requires us to make estimates and assumptions that affect the amounts reported. Our most significant estimates pertain to our fair value measurements, allowances for loan and lease losses and unfunded loan commitments and letters of credit, and accretion on purchased impaired loans. Actual results may differ from the estimates and the differences may be material to the consolidated financial statements.

## Investment In BlackRock, Inc.

We account for our investment in the common stock and Series B Preferred Stock of BlackRock (deemed to be in-substance common stock) under the equity method of accounting. The investment in BlackRock is reflected on our Consolidated Balance Sheet in Equity investments, while our equity in earnings of BlackRock is reported on our Consolidated Income Statement in Asset management revenue.

We also hold shares of Series C Preferred Stock of BlackRock pursuant to our obligation to partially fund a portion of certain BlackRock long-term incentive plan (LTIP) programs. Since these preferred shares are not deemed to be in-substance common stock, we have elected to account for these preferred shares at fair value and the changes in fair value will offset the impact of marking-to-market the obligation to deliver these shares to BlackRock. Our investment in the BlackRock Series C Preferred Stock is included on our Consolidated Balance Sheet in Other assets. Our obligation to transfer these shares to BlackRock is classified as a derivative not designated as a hedging instrument under GAAP as disclosed in Note 17 Financial Derivatives.

## Business Combinations

We record the net assets of companies that we acquire at their estimated fair value at the date of acquisition and we include the results of operations of the acquired companies on our Consolidated Income Statement from the date of acquisition. We recognize, as goodwill, the excess of the acquisition price over the estimated fair value of the net assets acquired.

## Special Purpose Entities

Special purpose entities (SPEs) are defined as legal entities structured for a particular purpose. We use special purpose entities in various legal forms to conduct normal business activities. We review the structure and activities of special purpose entities for possible consolidation under the applicable GAAP guidance.

A variable interest entity (VIE) is a corporation, partnership, limited liability company, or any other legal structure used to conduct activities or hold assets that either:

- Does not have equity investors with voting rights that can directly or indirectly make decisions about the entity’s activities through those voting rights or similar rights, or

- Has equity investors that do not provide sufficient equity for the entity to finance its activities without additional subordinated financial support.

A VIE often holds financial assets, including loans or receivables, real estate or other property.



VIEs are assessed for consolidation under ASC 810
Consolidations when we hold a variable interest in these entities. We consolidate a VIE if we are its primary beneficiary. The primary beneficiary of a VIE is determined to be the party that meets both of the following criteria: (i) has the power to make decisions that most significantly affect the economic performance of the VIE; and (ii) has the obligation to absorb losses or the right to receive benefits that in either case could potentially be significant to the VIE. Upon consolidation of a VIE, we recognize all of the VIE’s assets, liabilities and noncontrolling interests on our Consolidated Balance Sheet. On a quarterly basis, we determine whether any changes occurred requiring a reassessment of whether PNC is the primary beneficiary of an entity.

In applying this guidance, we consolidate a credit card securitization trust, a non-agency securitization trust, and certain tax credit investments and other arrangements. Prior to the wind down of Market Street Funding LLC (Market Street), we also consolidated that entity. See Note 3 Loan Sale and Servicing Activities and Variable Interest Entities for information about VIEs that we do not consolidate but in which we hold a significant variable interest.

## Revenue Recognition

We earn interest and noninterest income from various sources, including:

• Lending,

• Securities portfolio,

• Asset management,

• Customer deposits,

• Loan sales and servicing,

• Brokerage services,

• Sale of loans and securities,

• Certain private equity activities, and

• Securities, derivatives and foreign exchange activities.

We earn fees and commissions from:

• Issuing loan commitments, standby letters of credit and financial guarantees,

• Selling various insurance products,

• Providing treasury management services,

• Providing merger and acquisition advisory and related services, and

• Participating in certain capital markets transactions.

Revenue earned on interest-earning assets, including unearned income and the amortization/accretion of premiums or discounts recognized on acquired loans and debt securities, is recognized based on the constant effective yield of the financial instrument or based on other applicable accounting guidance.
The Consolidated Income Statement caption Asset management includes asset management fees, which are generally based on a percentage of the fair value of the assets under management. Additionally, Asset management noninterest income includes performance fees, which are generally based on a percentage of the returns on such assets and are recorded as earned, as well as our share of the earnings of BlackRock recognized under the equity method of accounting.

Service charges on deposit accounts are recognized when earned. Brokerage fees and gains and losses on the sale of securities and certain derivatives are recognized on a trade-date basis.

We record private equity income or loss based on changes in the valuation of the underlying investments or when we dispose of our interest.

We recognize gain/(loss) on changes in the fair value of certain financial instruments where we have elected the fair value option. These financial instruments include certain commercial and residential mortgage loans originated for sale, certain residential mortgage portfolio loans, resale agreements and our investment in BlackRock Series C preferred stock. We also recognize gain/(loss) on changes in the fair value of residential mortgage servicing rights (MSRs), which are measured at fair value.

We recognize revenue from servicing residential mortgages, commercial mortgages and other consumer loans as earned based on the specific contractual terms. These revenues, as well as changes in fair value and impairment on servicing rights, are reported on the Consolidated Income Statement in the line items Residential mortgage, Corporate services and Consumer services. We recognize revenue from securities, derivatives and foreign exchange customer-related trading, as well as securities underwriting activities, as these transactions occur or as services are provided. We generally recognize gains from the sale of loans upon receipt of cash. Mortgage revenue recognized is reported net of mortgage repurchase reserves.

When appropriate, revenue is reported net of associated expenses in accordance with GAAP.

## CASH AND CASH EQUIVALENTS

Cash and due from banks are considered “cash and cash equivalents” for financial reporting purposes.

## INVESTMENTS

We hold interests in various types of investments. The accounting for these investments is dependent on a number of factors including, but not limited to, items such as:

• Ownership interest,

• Our plans for the investment, and

• The nature of the investment.



## Debt Securities

Debt securities are recorded on a trade-date basis. We classify debt securities as held to maturity and carry them at amortized cost if we have the positive intent and ability to hold the securities to maturity. Debt securities that we purchase for certain risk management activities, customer-related trading activities, or those with embedded derivatives that otherwise may require bifurcation are carried at fair value and classified as Trading securities on our Consolidated Balance Sheet. Realized and unrealized gains and losses on trading securities are included in Other noninterest income.

Debt securities not classified as held to maturity or trading are designated as securities available for sale and carried at fair value with unrealized gains and losses, net of income taxes, reflected in Accumulated other comprehensive income (loss).

On at least a quarterly basis, we review all debt securities that are in an unrealized loss position for other than temporary impairment (OTTI). An investment security is deemed impaired if the fair value of the investment is less than its amortized cost. Amortized cost includes adjustments (if any) made to the cost basis of an investment for accretion, amortization, previous other-than-temporary impairments and hedging gains and losses. After an investment security is determined to be impaired, we evaluate whether the decline in value is other-than-temporary. As part of this evaluation, we take into consideration whether we intend to sell the security or whether it is more likely than not that we will be required to sell the security before expected recovery of its amortized cost. We also consider whether or not we expect to receive all of the contractual cash flows from the investment based on factors that include, but are not limited to: the creditworthiness of the issuer and, in the case of securities collateralized by consumer and commercial loan assets, the historical and projected performance of the underlying collateral. In addition, we may also evaluate the business and financial outlook of the issuer, as well as broader industry and sector performance indicators. Declines in the fair value of available for sale debt securities that are deemed other-than-temporary and are attributable to credit deterioration are recognized on our Consolidated Income Statement in the period in which the determination is made. Declines in fair value which are deemed other-than-temporary and attributable to factors other than credit deterioration are recognized in Accumulated other comprehensive income (loss) on our Consolidated Balance Sheet.

We include all interest on debt securities, including amortization of premiums and accretion of discounts on investment securities, in net interest income using the constant effective yield method. Effective yields reflect either the effective interest rate implicit in the security at the date of acquisition or the effective interest rate determined based on significantly improved cash flows subsequent to impairment. We compute gains and losses realized on the sale of available for sale debt securities on a specific security basis. These securities gains/(losses) are included in the caption Net gains on sales of securities on the Consolidated Income Statement.

In certain situations, management may elect to transfer certain debt securities from the securities available for sale to the held to maturity classification. In such cases, any unrealized gain or loss included in Accumulated other comprehensive income (loss) at the time of transfer is amortized over the remaining life of the security as a yield adjustment such that only the remaining initial discount/premium from the purchase date is recognized in income.

## Equity Securities and Partnership Interests

We account for equity securities and equity investments other than BlackRock and private equity investments under one of the following methods:

- Marketable equity securities are recorded on a trade-date basis and are accounted for based on the securities’ quoted market prices from a national securities exchange. Those purchased with the intention of recognizing short-term profits are classified as trading and included in Trading securities on our Consolidated Balance Sheet. Both realized and unrealized gains and losses on trading securities are included in Noninterest income. Marketable equity securities not classified as trading are designated as securities available for sale with unrealized gains and losses, net of income taxes, reflected in Accumulated other comprehensive income (loss). Any unrealized losses that we have determined to be other-than-temporary on securities classified as available for sale are recognized in current period earnings.

For investments in limited partnerships, limited liability companies and other investments that are not required to be consolidated, we use either the equity method or the cost method of accounting. We use the equity method for general and limited partner ownership interests and limited liability companies in which we are considered to have significant influence over the operations of the investee and when the net asset value of our investment reflects our economic interest in the underlying investment. Under the equity method, we record our equity ownership share of net income or loss of the investee in Noninterest income. We use the cost method for all other investments. Under the cost method, there is no change to the cost basis unless there is an other-than-temporary decline in value or dividends received are considered a return on investment. If the decline is determined to be other-than-temporary, we write down the cost basis of the investment to a new cost basis that represents realizable value. The amount of the write-down is accounted for as a loss included in Other noninterest income. Distributions received



from the income of an investee on cost method investments are included in Noninterest income. Investments described above are included in the caption Equity investments on the Consolidated Balance Sheet.

## Private Equity Investments

We report private equity investments, which include direct investments in companies, affiliated partnership interests and indirect investments in private equity funds, at estimated fair value. These estimates are based on available information and may not necessarily represent amounts that we will ultimately realize through distribution, sale or liquidation of the investments. Fair values of publicly traded direct investments are determined using quoted market prices and are subject to various discount factors for legal or contractual sales restrictions, when appropriate. The valuation procedures applied to direct investments in private companies include techniques such as multiples of adjusted earnings of the entity, independent appraisals, anticipated financing and sale transactions with third parties, or the pricing used to value the entity in a recent financing transaction. We value affiliated partnership interests based on the underlying investments of the partnership using procedures consistent with those applied to direct investments. We value indirect investments in private equity funds based on net asset value as provided in the financial statements that we receive from their managers. Due to the time lag in our receipt of the financial information and based on a review of investments and valuation techniques applied, adjustments to the manager-provided values are made when available recent portfolio company information or market information indicates significant changes in value from that provided by the manager of the fund. We include all private equity investments on the Consolidated Balance Sheet in the caption Equity investments. Changes in the fair value of private equity investments are recognized in Noninterest income.

We consolidate affiliated partnerships when we are the general partner and have determined that we have control of the partnership or are the primary beneficiary if the entity is a VIE. The portion we do not own is reflected in the caption Noncontrolling interests on the Consolidated Balance Sheet.

## LOANS

Loans are classified as held for investment when management has both the intent and ability to hold the loan for the foreseeable future, or until maturity or payoff. Management’s intent and view of the foreseeable future may change based on changes in business strategies, the economic environment, market conditions and the availability of government programs.

Measurement of delinquency status is based on the contractual terms of each loan. Loans that are 30 days or more past due in terms of payment are considered delinquent. Except as described below, loans held for investment are stated at the principal amounts outstanding, net of unearned income, unamortized deferred fees and costs on originated loans, and premiums or discounts on purchased loans. Interest on performing loans (excluding purchased impaired loans, which is further discussed below) is accrued based on the principal amount outstanding and recorded in Interest income as earned using the constant effective yield method. Loan origination fees, direct loan origination costs, and loan premiums and discounts are deferred and accreted or amortized into Net interest income, over periods not exceeding the contractual life of the loan.

When loans are redesignated from held for investment to held for sale, specific reserves and allocated pooled reserves included in the Allowance for loan and lease losses (ALLL) are charged-off to reduce the basis of the loans to the lower of cost or estimated fair value less cost to sell.

In addition to originating loans, we also acquire loans through portfolio purchases or acquisitions of other financial services companies. For certain acquired loans that have experienced a deterioration of credit quality, we follow the guidance contained in ASC 310-30-Loans and Debt Securities Acquired with Deteriorated Credit Quality. Under this guidance, acquired purchased impaired loans are to be recorded at fair value without the carryover of any existing valuation allowances. Evidence of credit quality deterioration may include information and statistics regarding bankruptcy events, updated borrower credit scores, such as Fair Isaac Corporation scores (FICO), past due status, and updated loan-to-value (LTV) ratios. We review the loans acquired for evidence of credit quality deterioration and determine if it is probable that we will be unable to collect all contractual amounts due, including both principal and interest. When both conditions exist, we estimate the amount and timing of undiscounted expected cash flows at acquisition for each loan either individually or on a pool basis. We estimate the cash flows expected to be collected using internal models that incorporate management’s best estimate of current key assumptions, such as default rates, loss severity and payment speeds. Collateral values are also incorporated into cash flow estimates. Late fees, which are contractual but not expected to be collected, are excluded from expected future cash flows.

The accretable yield is calculated based upon the difference between the undiscounted expected future cash flows of the loans and the recorded investment in the loans. This amount is accreted into income over the life of the loan or pool using the constant effective yield method. Subsequent decreases in expected cash flows that are attributable, at least in part, to credit quality are recognized as impairments through a charge to the provision for credit losses resulting in an increase in the ALLL. Subsequent increases in expected cash flows are recognized as a recovery of previously recorded ALLL or prospectively through an adjustment of the loan’s or pool’s yield over its remaining life.



The nonaccretable yield represents the difference between the expected undiscounted cash flows of the loans and the total contractual cash flows (including principal and future interest payments) at acquisition and throughout the remaining lives of the loans.

## LEASES

We provide financing for various types of equipment, including aircraft, energy and power systems, and vehicles through a variety of lease arrangements. Direct financing leases are carried at the aggregate of lease payments plus estimated residual value of the leased property, less unearned income. Leveraged leases, a form of financing lease, are carried net of nonrecourse debt. We recognize income over the term of the lease using the constant effective yield method. Lease residual values are reviewed for other-than-temporary impairment at least annually. Gains or losses on the sale of leased assets are included in Other noninterest income while valuation adjustments on lease residuals are included in Other noninterest expense.

## LOAN SALES, LOAN SECURITIZATIONS AND RETAINED INTERESTS

We recognize the sale of loans or other financial assets when the transferred assets are legally isolated from our creditors and the appropriate accounting criteria are met. We have sold mortgage, credit card and other loans through securitization transactions. In a securitization, financial assets are transferred into trusts or to SPEs in transactions to effectively legally isolate the assets from PNC. Where the transferor is a depository institution, legal isolation is accomplished through compliance with specific rules and regulations of the relevant regulatory authorities. Where the transferor is not a depository institution, legal isolation is accomplished through utilization of a two-step securitization structure.

ASC Topic 860 Accounting For Transfers of Financial Assets requires a true sale legal analysis to address several relevant factors, such as the nature and level of recourse to the transferor, and the amount and nature of retained interests in the loans sold. The analytical conclusion as to a true sale is never absolute and unconditional, but contains qualifications based on the inherent equitable powers of a bankruptcy court, as well as the unsettled state of the common law, or powers of the FDIC as a conservator or receiver. This analytical conclusion also considers all arrangements or agreements made contemporaneously with or in contemplation of a transfer when applying surrender of control conditions. Once the legal isolation test has been met, other factors concerning the nature and extent of the transferor's control and the rights of the transferee over the transferred assets are taken into account in order to determine whether derecognition of assets is warranted.

In a securitization, the trust or SPE issues beneficial interests in the form of senior and subordinated securities backed or collateralized by the assets sold to the trust. The senior classes of the asset-backed securities typically receive investment grade credit ratings at the time of issuance. These ratings are generally achieved through the creation of lower-rated subordinated classes of asset-backed securities, as well as subordinated or residual interests. In certain cases, we may retain a portion or all of the securities issued, interest-only strips, one or more subordinated tranches, servicing rights and, in some cases, cash reserve accounts. Securitized loans are removed from the balance sheet and a net gain or loss is recognized in Noninterest income at the time of initial sale. Gains or losses recognized on the sale of the loans depend on the fair value of the loans sold and the retained interests at the date of sale. We generally estimate the fair value of the retained interests based on the present value of future expected cash flows using assumptions as to discount rates, interest rates, prepayment speeds, credit losses and servicing costs, if applicable.

With the exception of loan sales to certain U.S. government-chartered entities, our loan sales and securitizations are generally structured without recourse to us except for representations and warranties and with no restrictions on the retained interests. We originate, sell and service mortgage loans under the Federal National Mortgage Association (FNMA) Delegated Underwriting and Servicing (DUS) program. Under the provisions of the DUS program, we participate in a loss-sharing arrangement with FNMA. We participated in a similar program with the Federal Home Loan Mortgage Corporation (FHLMC). When we are obligated for loss-sharing or recourse, our policy is to record such liabilities initially at fair value and subsequently reserve for estimated losses in accordance with guidance contained in applicable GAAP. Refer to Note 24 Commitments and Guarantees for more information about our obligations related to sales of loans under these programs.

## LOANS HELD FOR SALE

We designate loans as held for sale when we have the intent to sell them. We transfer loans to the Loans held for sale category at the lower of cost or estimated fair value less cost to sell. At the time of transfer, write-downs on the loans are recorded as charge-offs. We establish a new cost basis upon transfer. Any subsequent lower-of-cost-or-market adjustment is determined on an individual loan basis and is recognized as a valuation allowance with any charges included in Other noninterest income. Gains or losses on the sale of these loans are included in Other noninterest income when realized.

We have elected to account for certain commercial and residential mortgage loans held for sale at fair value. The changes in the fair value of the commercial mortgage loans are measured and recorded in Other noninterest income while the residential mortgage loans are measured and recorded in Residential mortgage noninterest income each period. See Note 9 Fair Value for additional information.

Interest income with respect to loans held for sale is accrued based on the principal amount outstanding and the loan’s contractual interest rate.



In certain circumstances, loans designated as held for sale may be transferred to held for investment based on a change in strategy. We transfer these loans at the lower of cost or estimated fair value; however, any loans held for sale and designated at fair value will remain at fair value for the life of the loan.

## NONPERFORMING ASSETS

Nonperforming assets consists of nonperforming loans and leases, other real estate owned (OREO) and foreclosed assets. Nonperforming loans and leases include nonperforming troubled debt restructurings (TDRs).

## COMMERCIAL LOANS

We generally classify Commercial Lending (Commercial, Commercial Real Estate, and Equipment Lease Financing) loans as nonperforming and place them on nonaccrual status when we determine that the collection of interest or principal is not probable, including when delinquency of interest or principal payments has existed for 90 days or more and the loans are not well-secured and/or in the process of collection. A loan is considered well-secured when the collateral in the form of liens on (or pledges of) real or personal property, including marketable securities, has a realizable value sufficient to discharge the debt in full, including accrued interest. Such factors that would lead to nonperforming status would include, but are not limited to, the following:

- Deterioration in the financial position of the borrower resulting in the loan moving from accrual to cash basis accounting,

- The collection of principal or interest is 90 days or more past due unless the asset is both well-secured and/or in the process of collection,

- Reasonable doubt exists as to the certainty of the borrower’s future debt service ability, whether 90 days have passed or not,

- The borrower has filed or will likely file for bankruptcy,

- The bank advances additional funds to cover principal or interest,

- We are in the process of liquidating a commercial borrower, or

• We are pursuing remedies under a guarantee.

We charge off commercial nonperforming loans when we determine that a specific loan, or portion thereof, is uncollectible. This determination is based on the specific facts and circumstances of the individual loans. In making this determination, we consider the viability of the business or project as a going concern, the past due status when the asset is not well-secured, the expected cash flows to repay the loan, the value of the collateral, and the ability and willingness of any guarantors to perform.

Additionally, in general, for smaller dollar commercial loans of $1 million or less, a partial or full charge-off will occur at 120 days past due for term loans and 180 days past due for revolvers.
Certain small business credit card balances are placed on nonaccrual status when they become 90 days or more past due. Such loans are charged-off at 180 days past due.

## CONSUMER LOANS

Nonperforming loans are those loans accounted for at amortized cost that have deteriorated in credit quality to the extent that full collection of contractual principal and interest is not probable. These loans are also classified as nonaccrual. For these loans, the current year accrued and uncollected interest is reversed through Net interest income and prior year accrued and uncollected interest is charged-off. Additionally, these loans may be charged-off down to the fair value less costs to sell.

Loans acquired and accounted for under ASC 310-30 – Loans and Debt Securities Acquired with Deteriorated Credit Quality are reported as performing and accruing loans due to the accretion of interest income.

Loans accounted for under the fair value option and loans accounted for as held for sale are reported as performing loans as these loans are accounted for at fair value and the lower of carrying value or the fair value less costs to sell, respectively. However, based upon the nonaccrual policies discussed below, interest income is not accrued. Additionally, based upon the nonaccrual policies discussed below, certain government insured loans for which we do not expect to collect substantially all principal and interest are reported as nonperforming and do not accrue interest. Alternatively, certain government insured loans for which we expect to collect substantially all principal and interest are not reported as nonperforming loans and continue to accrue interest.

In the first quarter of 2013, we completed our alignment of certain nonaccrual and charge-off policies consistent with interagency supervisory guidance on practices for loans and lines of credit related to consumer lending. This alignment primarily related to (i) subordinate consumer loans (home equity loans and lines of credit and residential mortgages) where the first-lien loan was 90 days or more past due, (ii) government guaranteed loans where the guarantee may not result in collection of substantially all contractual principal and interest and (iii) certain loans with borrowers in or discharged from bankruptcy. In the first quarter of 2013, due to classification as either nonperforming or, in the case of loans accounted for under the fair value option, nonaccrual loans, nonperforming loans increased by $426 million and net charge-offs increased by $134 million as a result of completing the alignment of the aforementioned policies. Additionally, overall delinquencies decreased $395 million due to loans now being reported as either nonperforming or, in the case of loans accounted for under the fair value option, nonaccruing, or having been charged-off. The impact of the alignment of the policies was considered in our reserving process in the determination of our Allowance for Loan and Lease Losses (ALLL) at December 31, 2012. See Note 5



Asset Quality and Note 7 Allowances for Loan and Lease Losses and Unfunded Loan Commitments and Letters of Credit for additional information.

A consumer loan is considered well-secured when the collateral in the form of liens on (or pledges of) real or personal property, including marketable securities, has a realizable value sufficient to discharge the debt in full, including accrued interest. Home equity installment loans and lines of credit, whether well-secured or not, are classified as nonaccrual at 90 days past due. Well-secured residential real estate loans are classified as nonaccrual at 180 days past due. In addition to these delinquency-related policies, a consumer loan may also be placed on nonaccrual status when:

- The loan has been modified and classified as a TDR, as further discussed below;

- Notification of bankruptcy has been received and the loan is 30 days or more past due;

- The bank holds a subordinate lien position in the loan and the first lien loan is seriously stressed (i.e., 90 days or more past due);

- Other loans within the same borrower relationship have been placed on nonaccrual or charge-off has been taken on them;

- The bank has repossessed non-real estate collateral securing the loan; or

- The bank has charged-off the loan to the value of the collateral.

Most consumer loans and lines of credit, not secured by residential real estate, are charged off after 120 to 180 days past due. Generally, they are not placed on nonaccrual status as permitted by regulatory guidance.

Home equity installment loans, home equity lines of credit, and residential real estate loans that are not well-secured and in the process of collection are charged-off at no later than 180 days past due to the estimated fair value of the collateral less costs to sell. In addition to this policy, the bank will also recognize a charge-off on a secured consumer loan when:

- The bank holds a subordinate lien position in the loan and a foreclosure notice has been received on the first lien loan;

- The bank holds a subordinate lien position in the loan which is 30 days or more past due with a combined loan to value ratio of greater than or equal to 110% and the first lien loan is seriously stressed (i.e., 90 days or more past due);

- It is modified or otherwise restructured in a manner that results in the loan becoming collateral dependent;

- Notification of bankruptcy has been received within the last 60 days and the loan is 60 days or more past due;

- The borrower has been discharged from personal liability through Chapter 7 bankruptcy and has not formally reaffirmed his or her loan obligation to PNC; or
- The collateral securing the loan has been repossessed and the value of the collateral is less than the recorded investment of the loan outstanding.

## Accounting for Nonperforming Assets

If payment is received on a nonaccrual loan, generally the payment is first applied to the recorded investment; payments are then applied to recover any charged-off amounts related to the loan. Finally, if both recorded investment and any charge-offs have been recovered, then the payment will be recorded as fee and interest income.

Nonaccrual loans are generally not returned to accrual status until the borrower has performed in accordance with the contractual terms for a reasonable period of time (e.g., 6 months). When a nonperforming loan is returned to accrual status, it is then considered a performing loan.

A TDR is a loan whose terms have been restructured in a manner that grants a concession to a borrower experiencing financial difficulties. TDRs may include restructuring certain terms of loans, receipts of assets from debtors in partial satisfaction of loans, or a combination thereof. For TDRs, payments are applied based upon their contractual terms unless the related loan is deemed non-performing. TDRs are generally included in nonperforming loans until returned to performing status through the fulfilling of restructured terms for a reasonable period of time (generally 6 months). TDRs resulting from borrowers that have been discharged from personal liability through Chapter 7 bankruptcy and have not formally reaffirmed their loan obligations to PNC are not returned to accrual status.

See Note 5 Asset Quality and Note 7 Allowances for Loan and Lease Losses and Unfunded Loan Commitments and Letters of Credit for additional TDR information.

Foreclosed assets are comprised of any asset seized or property acquired through a foreclosure proceeding or acceptance of a deed-in-lieu of foreclosure. Other real estate owned is comprised principally of commercial real estate and residential real estate properties obtained in partial or total satisfaction of loan obligations. After obtaining a foreclosure judgment, or in some jurisdictions the initiation of proceedings under a power of sale in the loan instruments, the property will be sold. When we are awarded title, we transfer the loan to foreclosed assets included in Other assets on our Consolidated Balance Sheet. Property obtained in satisfaction of a loan is initially recorded at estimated fair value less cost to sell. Based upon the estimated fair value less cost to sell, the recorded investment of the loan is adjusted and, typically, a charge-off/recovery is recognized to the ALLL. We estimate fair values primarily based on appraisals, or sales agreements with third parties. Fair value also considers the proceeds expected from government insurance and guarantees upon the conveyance of the other real estate owned (OREO).



Subsequently, foreclosed assets are valued at the lower of the amount recorded at acquisition date or estimated fair value less cost to sell. Valuation adjustments on these assets and gains or losses realized from disposition of such property are reflected in Other noninterest expense.

See Note 5 Asset Quality and Note 7 Allowances for Loan and Lease Losses and Unfunded Loan Commitments and Letters of Credit for additional information.

## ALLOWANCE FOR LOAN AND LEASE LOSSES

We maintain the ALLL at a level that we believe to be appropriate to absorb estimated probable credit losses incurred in the loan and lease portfolios as of the balance sheet date. Our determination of the allowance is based on periodic evaluations of these loan and lease portfolios and other relevant factors. This critical estimate includes the use of significant amounts of PNC’s own historical data and complex methods to interpret them. We have an ongoing process to evaluate and enhance the quality, quantity and timeliness of our data and interpretation methods used in the determination of this allowance. These evaluations are inherently subjective, as they require material estimates and may be susceptible to significant change, and include, among others:

• Probability of default (PD),

• Loss given default (LGD),

• Outstanding balance of the loan,

• Movement through delinquency stages,

• Amounts and timing of expected future cash flows,

- Value of collateral, which may be obtained from third parties, and

- Qualitative factors, such as changes in current economic conditions, that may not be reflected in modeled results.

While our reserve methodologies strive to reflect all relevant risk factors, there continues to be uncertainty associated with, but not limited to, potential imprecision in the estimation process due to the inherent time lag of obtaining information and normal variations between estimates and actual outcomes. We provide additional reserves that are designed to provide coverage for losses attributable to such risks. The ALLL also includes factors which may not be directly measured in the determination of specific or pooled reserves. Such qualitative factors may include:

• Industry concentrations and conditions,

• Recent credit quality trends,

• Recent loss experience in particular portfolios,

• Recent macro-economic factors,

• Model imprecision,

• Changes in lending policies and procedures,

- Timing of available information, including the performance of first lien positions, and

• Limitations of available historical data.

In determining the appropriateness of the ALLL, we make specific allocations to impaired loans and allocations to portfolios of commercial and consumer loans.
Nonperforming loans that are considered impaired under ASC 310 – Receivables are evaluated for a specific reserve. Specific reserve allocations are determined as follows:

- For commercial nonperforming loans and TDRs greater than or equal to a defined dollar threshold, specific reserves are based on an analysis of the present value of the loan’s expected future cash flows, the loan’s observable market price or the fair value of the collateral.

- For commercial nonperforming loans and TDRs below the defined dollar threshold, the individual loan’s LGD percentage is multiplied by the loan balance and the results are aggregated for purposes of measuring specific reserve impairment.

- Consumer nonperforming loans are collectively reserved for unless classified as TDRs. For TDRs, specific reserves are determined through an analysis of the present value of the loan’s expected future cash flows, except for those instances where loans have been deemed collateral dependent, including loans where borrowers have been discharged from personal liability through Chapter 7 bankruptcy and have not formally reaffirmed their loan obligations to PNC. Once that determination has been made, those TDRs are charged down to the fair value of the collateral less costs to sell at each period end.

- For purchased impaired loans, subsequent decreases to the net present value of expected cash flows will generally result in an impairment charge to the provision for credit losses, resulting in an increase to the ALLL.

When applicable, this process is applied across all the loan classes in a similar manner. However, as previously discussed, certain consumer loans and lines of credit, not secured by residential real estate, are charged off.

Our credit risk management policies, procedures and practices are designed to promote sound lending standards and prudent credit risk management. We have policies, procedures and practices that address financial statement requirements, collateral review and appraisal requirements, advance rates based upon collateral types, appropriate levels of exposure, cross-border risk, lending to specialized industries or borrower type, guarantor requirements, and regulatory compliance.

See Note 5 Asset Quality and Note 7 Allowances for Loan and Lease Losses and Unfunded Loan Commitments and Letters of Credit for additional information.

## ALLOWANCE FOR UNFUNDED LOAN COMMITMENTS AND LETTERS OF CREDIT

We maintain the allowance for unfunded loan commitments and letters of credit at a level we believe is appropriate to absorb estimated probable credit losses on these unfunded credit facilities as of the balance sheet date. We determine the allowance based on periodic evaluations of the unfunded



credit facilities, including an assessment of the probability of commitment usage, credit risk factors, and, solely for commercial lending, the terms and expiration dates of the unfunded credit facilities. Other than the estimation of the probability of funding, the reserve for unfunded loan commitments is estimated in a manner similar to the methodology used for determining reserves for funded exposures. The allowance for unfunded loan commitments and letters of credit is recorded as a liability on the Consolidated Balance Sheet. Net adjustments to the allowance for unfunded loan commitments and letters of credit are included in the provision for credit losses.

See Note 5 Asset Quality and Note 7 Allowances for Loan and Lease Losses and Unfunded Loan Commitments and Letters of Credit for additional information.

## MORTGAGE AND OTHER SERVICING RIGHTS

We provide servicing under various loan servicing contracts for commercial, residential and other consumer loans. These contracts are either purchased in the open market or retained as part of a loan securitization or loan sale. All newly acquired or originated servicing rights are initially measured at fair value. Fair value is based on the present value of the expected future cash flows, including assumptions as to:

• Deposit balances and interest rates for escrow and commercial reserve earnings,

• Discount rates.

• Stated note rates.

• Estimated prepayment speeds, and

• Estimated servicing costs.

For subsequent measurements of these assets, we have elected to utilize either the amortization method or fair value measurement based upon the asset class and our risk management strategy for managing these assets. For commercial mortgage loan servicing rights, we use the amortization method. This election was made based on the unique characteristics of the commercial mortgage loans underlying these servicing rights. Specific risk characteristics of commercial mortgages include loan type, currency or exchange rate, interest rates, expected cash flows and changes in the cost of servicing. We record these servicing assets as Other intangible assets and amortize them over their estimated lives based on estimated net servicing income. On a quarterly basis, we test the assets for impairment by categorizing the pools of assets underlying the servicing rights into various strata. If the estimated fair value of the assets is less than the carrying value, an impairment loss is recognized and a valuation reserve is established. As of January 1, 2014, PNC made an irrevocable election to subsequently measure all classes of commercial MSRs at fair value in order to eliminate any potential measurement mismatch between our economic hedges and the commercial MSRs. The impact was not material. We will recognize gain/(loss) on changes in the fair value of commercial MSRs as a result of that election. For servicing rights related to residential real estate loans, we apply the fair value method. This election was made to be consistent with our risk management strategy to hedge changes in the fair value of these assets. We manage this risk by hedging the fair value of this asset with derivatives and securities which are expected to increase in value when the value of the servicing right declines. The fair value of these servicing rights is estimated by using a cash flow valuation model which calculates the present value of estimated future net servicing cash flows, taking into consideration actual and expected mortgage loan prepayment rates, discount rates, servicing costs, and other economic factors which are determined based on current market conditions.

Revenue from the various loan servicing contracts for commercial, residential and other consumer loans is reported on the Consolidated Income Statement in line items Corporate services, Residential mortgage and Consumer services.

## FAIR VALUE OF FINANCIAL INSTRUMENTS

The fair value of financial instruments and the methods and assumptions used in estimating fair value amounts and financial assets and liabilities for which fair value was elected are detailed in Note 9 Fair Value.

## GOODWILL AND OTHER INTANGIBLE ASSETS

We assess goodwill for impairment at least annually, in the fourth quarter, or when events or changes in circumstances indicate the assets might be impaired. Finite-lived intangible assets are amortized to expense using accelerated or straight-line methods over their respective estimated useful lives. We review finite-lived intangible assets for impairment when events or changes in circumstances indicate that the asset’s carrying amount may not be recoverable from undiscounted future cash flows or that it may exceed its fair value.

## DEPRECIATION AND AMORTIZATION

For financial reporting purposes, we depreciate premises and equipment, net of salvage value, principally using the straight-line method over their estimated useful lives.

We use estimated useful lives for furniture and equipment ranging from one to 10 years, and depreciate buildings over an estimated useful life of up to 40 years. We amortize leasehold improvements over their estimated useful lives of up to 15 years or the respective lease terms, whichever is shorter.

We purchase, as well as internally develop and customize, certain software to enhance or perform internal business functions. Software development costs incurred in the planning and post-development project stages are charged to Noninterest expense. Costs associated with designing software configuration and interfaces, installation, coding programs and testing systems are capitalized and amortized using the straight-line method over periods ranging from one to 10 years.



## REPURCHASE AND RESALE AGREEMENTS

Repurchase and resale agreements are treated as collateralized financing transactions and are carried at the amounts at which the securities will be subsequently reacquired or resold, including accrued interest, as specified in the respective agreements. Our policy is to take possession of securities purchased under agreements to resell. We monitor the market value of securities to be repurchased and resold and additional collateral may be obtained where considered appropriate to protect against credit exposure. We have elected to account for structured resale agreements at fair value.

## OTHER COMPREHENSIVE INCOME

Other comprehensive income consists, on an after-tax basis, primarily of unrealized gains or losses, excluding OTTI attributable to credit deterioration, on investment securities classified as available for sale, unrealized gains or losses on derivatives designated as cash flow hedges, and changes in pension and other postretirement benefit plan liability adjustments. Details of each component are included in Note 20 Other Comprehensive Income.

## TREASURY STOCK

We record common stock purchased for treasury at cost. At the date of subsequent reissue, the treasury stock account is reduced by the cost of such stock on the first-in, first-out basis.

## DERIVATIVE INSTRUMENTS AND HEDGING ACTIVITIES

We use a variety of financial derivatives as part of our overall asset and liability risk management process to help manage interest rate, market and credit risk inherent in our business activities. Interest rate and total return swaps, swaptions, interest rate caps and floors and futures contracts are the primary instruments we use for interest rate risk management.

Financial derivatives involve, to varying degrees, interest rate, market and credit risk. We manage these risks as part of our asset and liability management process and through credit policies and procedures. We seek to minimize counterparty credit risk by entering into transactions with only high-quality institutions, establishing credit limits, and generally requiring bilateral netting and collateral agreements.

We recognize all derivative instruments at fair value as either Other assets or Other liabilities on the Consolidated Balance Sheet and the related cash flows in the Operating Activities section of the Consolidated Statement Of Cash Flows. Adjustments for counterparty credit risk are included in the determination of fair value. The accounting for changes in the fair value of a derivative instrument depends on whether it has been designated and qualifies as part of a cash flow or net investment hedging relationship. For all other derivatives, changes in fair value are recognized in Noninterest income. We utilize a net presentation for derivative instruments on the Consolidated Balance Sheet taking into consideration the effects of legally enforceable master netting agreements. Cash collateral exchanged with counterparties is also netted against the applicable derivative exposures by offsetting obligations to return, or rights to reclaim, cash collateral against the fair values of the net derivatives being collateralized.

For those derivative instruments that are designated and qualify as accounting hedges, we designate the hedging instrument, based on the exposure being hedged, as a fair value hedge, a cash flow hedge or a hedge of the net investment in a foreign operation.

We formally document the relationship between the hedging instruments and hedged items, as well as the risk management objective and strategy, before undertaking an accounting hedge. To qualify for hedge accounting, the derivatives and related hedged items must be designated as a hedge at inception of the hedge relationship. For accounting hedge relationships, we formally assess, both at the inception of the hedge and on an ongoing basis, if the derivatives are highly effective in offsetting designated changes in the fair value or cash flows of the hedged item. If it is determined that the derivative instrument is not highly effective, hedge accounting is discontinued.

For derivatives that are designated as fair value hedges (i.e., hedging the exposure to changes in the fair value of an asset or a liability attributable to a particular risk, such as changes in LIBOR), changes in the fair value of the hedging instrument are recognized in earnings and offset by also recognizing in earnings the changes in the fair value of the hedged item attributable to the hedged risk. To the extent the change in fair value of the derivative does not offset the change in fair value of the hedged item, the difference or ineffectiveness is reflected in the Consolidated Income Statement in the same financial statement category as the hedged item.

For derivatives designated as cash flow hedges (i.e., hedging the exposure to variability in expected future cash flows), the effective portions of the gain or loss on derivatives are reported as a component of Accumulated other comprehensive income (loss) and subsequently reclassified to interest income in the same period or periods during which the hedged transaction affects earnings. The change in fair value attributable to the ineffective portion of the hedging instrument is recognized immediately in Noninterest income.

For derivatives designated as a hedge of net investment in a foreign operation, the effective portions of the gain or loss on the derivatives are reported as a component of Accumulated other comprehensive income (loss). The change in fair value attributable to the ineffective portion of the hedging instrument is recognized immediately in Noninterest income.



We discontinue hedge accounting when it is determined that the derivative no longer qualifies as an effective hedge; the derivative expires or is sold, terminated or exercised; or the derivative is de-designated as a fair value or cash flow hedge or, for a cash flow hedge, it is no longer probable that the forecasted transaction will occur by the end of the originally specified time period. If we determine that the derivative no longer qualifies as a fair value or cash flow hedge and hedge accounting is discontinued, the derivative will continue to be recorded on the balance sheet at its fair value with changes in fair value included in current earnings. For a discontinued fair value hedge, the previously hedged item is no longer adjusted for changes in fair value.

When hedge accounting is discontinued because it is no longer probable that a forecasted transaction will occur, the derivative will continue to be recorded on the balance sheet at its fair value with changes in fair value included in current earnings, and the gains and losses in Accumulated other comprehensive income (loss) will be recognized immediately into earnings. When we discontinue hedge accounting because the hedging instrument is sold, terminated or no longer designated, the amount reported in Accumulated other comprehensive income (loss) up to the date of sale, termination or de-designation continues to be reported in Other comprehensive income or loss until the forecasted transaction affects earnings. We did not terminate any cash flow hedges in 2013, 2012 or 2011 due to a determination that a forecasted transaction was no longer probable of occurring.

We purchase or originate financial instruments that contain an embedded derivative. At the inception of the transaction, we assess if the economic characteristics of the embedded derivative are clearly and closely related to the economic characteristics of the host contract, whether the hybrid financial instrument is measured at fair value with changes in fair value reported in earnings, and whether a separate instrument with the same terms as the embedded derivative would be a derivative. If the embedded derivative does not meet all of these conditions, the embedded derivative is recorded separately from the host contract with changes in fair value recorded in earnings, unless we elect to account for the hybrid instrument at fair value.

We have elected on an instrument-by-instrument basis, fair value measurement for certain financial instruments with embedded derivatives.

We enter into commitments to originate residential and commercial mortgage loans for sale. We also enter into commitments to purchase or sell commercial and residential real estate loans. These commitments are accounted for as free-standing derivatives which are recorded at fair value in Other assets or Other liabilities on the Consolidated Balance Sheet. Any gain or loss from the change in fair value after the inception of the commitment is recognized in Noninterest income.

## INCOME TAXES

We account for income taxes under the asset and liability method. Deferred tax assets and liabilities are determined based on differences between the financial reporting and tax bases of assets and liabilities and are measured using the enacted tax rates and laws that we expect will apply at the time when we believe the differences will reverse. The recognition of deferred tax assets requires an assessment to determine the realization of such assets. Realization refers to the incremental benefit achieved through the reduction in future taxes payable or refunds receivable from the deferred tax assets, assuming that the underlying deductible differences and carryforwards are the last items to enter into the determination of future taxable income. We establish a valuation allowance for tax assets when it is more likely than not that they will not be realized, based upon all available positive and negative evidence.

## EARNINGS PER COMMON SHARE

Basic earnings per common share is calculated using the two-class method to determine income attributable to common shareholders. Unvested share-based payment awards that contain nonforfeitable rights to dividends or dividend equivalents are considered participating securities under the two-class method. Income attributable to common shareholders is then divided by the weighted-average common shares outstanding for the period.

Diluted earnings per common share is calculated under the more dilutive of either the treasury method or the two-class method. For the diluted calculation, we increase the weighted-average number of shares of common stock outstanding by the assumed conversion of outstanding convertible preferred stock from the beginning of the year or date of issuance, if later, and the number of shares of common stock that would be issued assuming the exercise of stock options and warrants and the issuance of incentive shares using the treasury stock method. These adjustments to the weighted-average number of shares of common stock outstanding are made only when such adjustments will dilute earnings per common share. See Note 18 Earnings Per Share for additional information.

## RECENT ACCOUNTING PRONOUNCEMENTS

In July 2013, the Financial Accounting Standards Board (FASB) issued Accounting Standards Update (ASU) 2013-10, Derivatives and Hedging (Topic 815): Inclusion of the Fed Funds Effective Swap Rate (or Overnight Index Swap Rate) as a Benchmark Interest Rate for Hedge Accounting Purposes. This ASU amends Topic 815 to include the Fed Funds effective swap rate (OIS) as a U.S. benchmark interest rate for hedge accounting purposes. The amendments also remove the restriction on using different benchmark interest rates for similar hedges. ASU 2013-10 became effective on July 17, 2013 and applies to new hedge relationships established on or after that date. This did not have a material effect on our results of operations or financial position.



In February 2013, the FASB issued ASU 2013-02, Comprehensive Income (Topic 220): Reporting of Amounts Reclassified Out of Accumulated Other Comprehensive Income. This ASU requires companies to present information about reclassification adjustments from Accumulated other comprehensive income in a single note or on the face of the financial statements. Additionally, companies are to disclose by component reclassifications out of Accumulated other comprehensive income and their effects on the respective line items on net income and other disclosures currently required under U.S. GAAP. ASU 2013-02 was effective for annual and interim reporting periods beginning after December 15, 2012. These required disclosures are included in Note 20 Other Comprehensive Income.

In December 2011, the FASB issued ASU 2011-11, Balance Sheet (Topic 210): Disclosures about Offsetting Assets and Liabilities and then amended the scope of ASU 2011-11 in January 2013 through the issuance of ASU 2013-01, Balance Sheet (Topic 210): Clarifying the Scope of Disclosures about Offsetting Assets and Liabilities. This ASU applies to all entities that have derivative instruments, repurchase agreements and reverse repurchase agreements, or securities lending agreements that are (i) offset in accordance with ASC 210-20-45 or ASC 815-10-45 or (ii) subject to an enforceable master netting arrangement or similar agreement, and requires an entity to disclose information about offsetting to enable users of its financial statements to understand the effect of those arrangements on its financial position. The disclosures were required for quarterly and annual reporting periods beginning on or after January 1, 2013 and were to be applied retrospectively for all comparative periods presented. We adopted these ASUs on January 1, 2013 for our derivatives that we offset in accordance with ASC 815-10-45 and for our repurchase/resale arrangements under enforceable master netting arrangements, which we do not currently offset on our Consolidated Balance Sheet. These ASUs did not change the accounting for these arrangements or require them to be offset and thus had no impact on our results of operation or financial position. These disclosures are included in Note 17 Financial Derivatives and Note 24 Commitments and Guarantees.

In December 2011, the FASB issued ASU 2011-10, Property, Plant, and Equipment (Topic 360): Derecognition of in Substance Real Estate – a Scope Clarification (a consensus of the FASB Emerging Issues Task Force). This ASU clarified that the guidance in ASC 360-20 applies to a parent that ceases to have a controlling financial interest (as described in ASC 810-10) in a subsidiary that is in substance real estate as a result of default on the subsidiary’s nonrecourse debt. ASU 2011-10 should be applied on a prospective basis and was effective for fiscal years, and interim periods within those years, beginning on or after June 15, 2012. We adopted ASU 2011-10 on January 1, 2013 and there was no impact to our results of operations or financial position.

In October 2012, the FASB issued ASU 2012-06, Business Combinations (Topic 805): Subsequent Accounting for an Indemnification Asset Recognized at the Acquisition Date as a Result of a Government-Assisted Acquisition of a Financial Institution. This ASU impacts all entities that recognize an indemnification asset in purchase accounting for a government-assisted acquisition of a financial institution. The effective date of ASU 2012-06 was January 1, 2013. We adopted ASU 2012-06 on January 1, 2013 and there was no impact to our results of operations or financial position.

In July 2012, the FASB issued ASU 2012-02, Intangibles – Goodwill and Other (Topic 350): Testing Indefinite-Lived Intangible Assets for Impairment. This ASU applies to indefinite-lived intangible assets other than goodwill and simplifies the impairment test of those assets by allowing an entity to first assess qualitative factors to determine whether it is more likely than not that the fair value of an indefinite lived intangible asset is less than its carrying amount before proceeding to the quantitative impairment test. The effective date of this ASU was January 1, 2013. However, since we currently do not have any indefinite lived intangibles other than goodwill, this ASU did not have an effect on our results of operations or financial position.

## NOTE 2 ACQUISITION AND DIVESTITURE ACTIVITY

## 2012 RBC BANK (USA) ACQUISITION

On March 2, 2012, PNC acquired 100% of the issued and outstanding common stock of RBC Bank (USA), the U.S. retail banking subsidiary of Royal Bank of Canada. As part of the acquisition, PNC also purchased a credit card portfolio from RBC Bank (Georgia), National Association. PNC paid $3.6 billion in cash as consideration for the acquisition of both RBC Bank (USA) and the credit card portfolio. The fair value of the net assets acquired totaled approximately $2.6 billion, including $18.1 billion of deposits, $14.5 billion of loans and $2 billion of other intangible assets. Goodwill of $1.0 billion was recorded as part of the acquisition. Refer to Note 2 Acquisition and Divestiture Activity in Item 8 of our 2012 Form 10-K for additional details related to the RBC Bank (USA) transactions.

## 2012 SALE OF SMARTSTREET

Effective October 26, 2012, PNC divested certain deposits and assets of the Smartstreet business unit, which was acquired by PNC as part of the RBC Bank (USA) acquisition, to Union Bank, N.A. Smartstreet is a nationwide business focused on homeowner or community association managers and had approximately $1 billion of assets and deposits as of September 30, 2012. The gain on sale was immaterial and resulted in a reduction of goodwill and core deposit intangibles by $46 million and $13 million, respectively. Results from operations of Smartstreet from March 2, 2012 through October 26, 2012 are included in our Consolidated Income Statement.



## NOTE 3 LOAN SALE AND SERVICING ACTIVITIES AND VARIABLE INTEREST ENTITIES

## Loan Sale and Servicing Activities

We have transferred residential and commercial mortgage loans in securitization or sales transactions in which we have continuing involvement. These transfers have occurred through Agency securitization, Non-agency securitization, and loan sale transactions. Agency securitizations consist of securitization transactions with FNMA, FHLMC and Government National Mortgage Association (GNMA) (collectively the Agencies). FNMA and FHLMC generally securitize our transferred loans into mortgage-backed securities for sale into the secondary market through special purpose entities (SPEs) that they sponsor. We, as an authorized GNMA issuer/servicer, pool Federal Housing Administration (FHA) and Department of Veterans Affairs (VA) insured loans into mortgage-backed securities for sale into the secondary market. In Non-agency securitizations, we have transferred loans into securitization SPEs. In other instances, third-party investors have also purchased our loans in loan sale transactions and in certain instances have subsequently sold these loans into securitization SPEs. Securitization SPEs utilized in the Agency and Non-agency securitization transactions are variable interest entities (VIEs).

Our continuing involvement in the FNMA, FHLMC, and GNMA securitizations, Non-agency securitizations, and loan sale transactions generally consist of servicing, repurchases of previously transferred loans under certain conditions and loss share arrangements, and, in limited circumstances, holding of mortgage-backed securities issued by the securitization SPEs.

Depending on the transaction, we may act as the master, primary, and/or special servicer to the securitization SPEs or third-party investors. Servicing responsibilities typically consist of collecting and remitting monthly borrower principal and interest payments, maintaining escrow deposits, performing loss mitigation and foreclosure activities, and, in certain instances, funding of servicing advances. Servicing advances, which are reimbursable, are recognized in Other assets at cost and are made for principal and interest and collateral protection.

We earn servicing and other ancillary fees for our role as servicer and, depending on the contractual terms of the servicing arrangement, we can be terminated as servicer with or without cause. At the consummation date of each type of loan transfer, we recognize a servicing right at fair value. Servicing rights are recognized in Other intangible assets on our Consolidated Balance Sheet and when subsequently accounted for at fair value are classified within Level 3 of the fair value hierarchy. See Note 9 Fair Value and Note 10 Goodwill and Other Intangible Assets for further discussion of our residential and commercial servicing rights.

Certain loans transferred to the Agencies contain removal of account provisions (ROAPs). Under these ROAPs, we hold an option to repurchase at par individual delinquent loans that meet certain criteria. When we have the unilateral ability to repurchase a delinquent loan, effective control over the loan has been regained and we recognize an asset (in either Loans or Loans held for sale) and a corresponding liability (in Other borrowed funds) on the balance sheet regardless of our intent to repurchase the loan. At December 31, 2013 and December 31, 2012, the balance of our ROAP asset and liability totaled $128 million and $190 million, respectively.

The Agency and Non-agency mortgage-backed securities issued by the securitization SPEs that are purchased and held on our balance sheet are typically purchased in the secondary market. PNC does not retain any credit risk on its Agency mortgage-backed security positions as FNMA, FHLMC, and the U.S. Government (for GNMA) guarantee losses of principal and interest. Substantially all of the Non-agency mortgage-backed securities acquired and held on our balance sheet are senior tranches in the securitization structure.

We also have involvement with certain Agency and Non-agency commercial securitization SPEs where we have not transferred commercial mortgage loans. These SPEs were sponsored by independent third-parties and the loans held by these entities were purchased exclusively from other third-parties. Generally, our involvement with these SPEs is as servicer with servicing activities consistent with those described above.

We recognize a liability for our loss exposure associated with contractual obligations to repurchase previously transferred loans due to breaches of representations and warranties and also for loss sharing arrangements (recourse obligations) with the Agencies. Other than providing temporary liquidity under servicing advances and our loss exposure associated with our repurchase and recourse obligations, we have not provided nor are we required to provide any type of credit support, guarantees, or commitments to the securitization SPEs or third-party investors in these transactions. See Note 24 Commitments and Guarantees for further discussion of our repurchase and recourse obligations.



The following table provides information related to certain financial information and cash flows associated with PNC’s loan sale and servicing activities:

Table 57: Certain Financial Information and Cash Flows Associated with Loan Sale and Servicing Activities

<table><tr><td>In millions</td><td>Residential Mortgages</td><td>Commercial Mortgages (a)</td><td>Home Equity Loans/Lines (b)</td></tr><tr><td>FINANCIAL INFORMATION - December 31, 2013</td><td></td><td></td><td></td></tr><tr><td>Servicing portfolio (c)</td><td>$113,994</td><td>$176,510</td><td>$4,902</td></tr><tr><td>Carrying value of servicing assets (d)</td><td>1,087</td><td>549</td><td></td></tr><tr><td>Servicing advances (e)</td><td>571</td><td>412</td><td>11</td></tr><tr><td>Repurchase and recourse obligations (f)</td><td>131</td><td>33</td><td>22</td></tr><tr><td>Carrying value of mortgage-backed securities held (g)</td><td>4,144</td><td>1,475</td><td></td></tr><tr><td>FINANCIAL INFORMATION - December 31, 2012</td><td></td><td></td><td></td></tr><tr><td>Servicing portfolio (c)</td><td>$119,262</td><td>$153,193</td><td>$5,353</td></tr><tr><td>Carrying value of servicing assets (d)</td><td>650</td><td>420</td><td></td></tr><tr><td>Servicing advances (e)</td><td>582</td><td>505</td><td>5</td></tr><tr><td>Repurchase and recourse obligations (f)</td><td>614</td><td>43</td><td>58</td></tr><tr><td>Carrying value of mortgage-backed securities held (g)</td><td>5,445</td><td>1,533</td><td></td></tr></table>

<table><tr><td>In millions</td><td>Residential Mortgages</td><td>Commercial Mortgages (a)</td><td>Home Equity Loans/Lines (b)</td></tr><tr><td>CASH FLOWS - Year ended December 31, 2013</td><td></td><td></td><td></td></tr><tr><td>Sales of loans (h)</td><td>$14,650</td><td>$2,754</td><td></td></tr><tr><td>Repurchases of previously transferred loans (i)</td><td>1,191</td><td></td><td>$ 9</td></tr><tr><td>Servicing fees (j)</td><td>362</td><td>176</td><td>21</td></tr><tr><td>Servicing advances recovered/(funded), net</td><td>11</td><td>93</td><td>(6)</td></tr><tr><td>Cash flows on mortgage-backed securities held (g)</td><td>1,456</td><td>411</td><td></td></tr><tr><td>CASH FLOWS - Year ended December 31, 2012</td><td></td><td></td><td></td></tr><tr><td>Sales of loans (h)</td><td>$13,783</td><td>$2,172</td><td></td></tr><tr><td>Repurchases of previously transferred loans (i)</td><td>1,500</td><td></td><td>$21</td></tr><tr><td>Servicing fees (j)</td><td>383</td><td>180</td><td>22</td></tr><tr><td>Servicing advances recovered/(funded), net</td><td>(19)</td><td>6</td><td>3</td></tr><tr><td>Cash flows on mortgage-backed securities held (g)</td><td>1,220</td><td>536</td><td></td></tr></table>

(a) Represents financial and cash flow information associated with both commercial mortgage loan transfer and servicing activities.

(b) These activities were part of an acquired brokered home equity lending business in which PNC is no longer engaged. See Note 24 Commitments and Guarantees for further information.

(c) For our continuing involvement with residential mortgages, this amount represents the outstanding balance of loans we service, including loans transferred by us and loans originated by others where we have purchased the associated servicing rights. For home equity loanline of credit transfers, this amount represents the outstanding balance of loans transferred and serviced. For commercial mortgages, this amount represents our overall servicing portfolio in which loans have been transferred by us or third parties to VIEs.

(d) See Note 9 Fair Value and Note 10 Goodwill and Other Intangible Assets for further information.

(e) Pursuant to certain contractual servicing agreements, represents outstanding balance of funds advanced (i) to investors for monthly collections of borrower principal and interest, (ii) for borrower draws on unused home equity lines of credit, and (iii) for collateral protection associated with the underlying mortgage collateral.

(f) Represents liability for our loss exposure associated with loan repurchases for breaches of representations and warranties for our Residential Mortgage Banking and Non-Strategic Assets Portfolio segments, and our commercial mortgage loss share arrangements for our Corporate & Institutional Banking segment. See Note 24 Commitments and Guarantees for further information.

(g) Represents securities held where PNC transferred to and/or services loans for a securitization SPE and we hold securities issued by that SPE.

(h) There were no gains or losses recognized on the transaction date for sales of residential mortgage loans as these loans are recognized on the balance sheet at fair value. For transfers of commercial mortgage loans not recognized on the balance sheet at fair value, gains/losses recognized on sales of these loans were insignificant for the periods presented.

(i) Includes government insured or guaranteed loans eligible for repurchase through the exercise of our ROAP option and loans repurchased due to breaches of origination covenants or representations and warranties made to purchasers.

(j) Includes contractually specified servicing fees, late charges and ancillary fees.



The table below presents information about the principal balances of transferred loans not recorded on our balance sheet, including residential mortgages, that we service. Additionally, the table below includes principal balances of commercial mortgage securitization and sales transactions where we service those assets. Serviced delinquent loans are 90 days or more past due.

Table 58: Principal Balance, Delinquent Loans (Loans 90 Days or More Past Due), and Net Charge-offs Related to Serviced Loans

<table><tr><td>In millions</td><td>Residential Mortgages</td><td>Commercial Mortgages</td><td>Home Equity Loans/Lines (a)</td></tr><tr><td>Serviced Loan Information - December 31, 2013</td><td></td><td></td><td></td></tr><tr><td>Total principal balance</td><td>$85,758</td><td>$62,872</td><td>$4,902</td></tr><tr><td>Delinquent loans</td><td>3,562</td><td>2,353</td><td>1,985</td></tr><tr><td>Serviced Loan Information - December 31, 2012</td><td></td><td></td><td></td></tr><tr><td>Total principal balance</td><td>$97,399</td><td>$67,563</td><td>$5,353</td></tr><tr><td>Delinquent loans</td><td>4,922</td><td>3,440</td><td>1,963</td></tr></table>

## VARIABLE INTEREST ENTITIES (VIES)

We are involved with various entities in the normal course of business that are deemed to be VIEs. We assess VIEs for consolidation based upon the accounting policies described in Note 1 Accounting Policies. The following provides a summary of VIEs, including those that we have consolidated and those in which we hold variable interests but have not consolidated into our financial statements as of December 31, 2013 and December 31, 2012. We have not provided additional financial support to these entities that we are not contractually required to provide.

Table 59: Consolidated VIEs – Carrying Value (a) (b)

<table><tr><td>December 31, 2013</td><td>Market Street (c)</td><td>Credit Card and Other Securitization Trusts (d)</td><td>Tax Credit Investments</td><td>Total</td></tr><tr><td>In millions</td><td></td><td></td><td></td><td></td></tr><tr><td>Assets</td><td></td><td></td><td></td><td></td></tr><tr><td>Cash and due from banks</td><td></td><td></td><td>$ 5</td><td>$ 5</td></tr><tr><td>Interest-earning deposits with banks</td><td></td><td></td><td>7</td><td>7</td></tr><tr><td>Loans</td><td></td><td>$1,736</td><td></td><td>1,736</td></tr><tr><td>Allowance for loan and lease losses</td><td></td><td>(58)</td><td></td><td>(58)</td></tr><tr><td>Equity investments</td><td></td><td></td><td>582</td><td>582</td></tr><tr><td>Other assets</td><td></td><td>25</td><td>566</td><td>591</td></tr><tr><td>Total assets</td><td></td><td>$1,703</td><td>$1,160</td><td>$2,863</td></tr><tr><td>Liabilities</td><td></td><td></td><td></td><td></td></tr><tr><td>Other borrowed funds</td><td></td><td>$ 184</td><td>$ 230</td><td>$ 414</td></tr><tr><td>Accrued expenses</td><td></td><td></td><td>83</td><td>83</td></tr><tr><td>Other liabilities</td><td></td><td></td><td>252</td><td>252</td></tr><tr><td>Total liabilities</td><td></td><td>$ 184</td><td>$ 565</td><td>$ 749</td></tr></table>

(continued on following page)



<table><tr><td>December 31, 2012</td><td>Market Street</td><td>Credit Card Securitization Trust (e)</td><td>Tax Credit Investments</td><td>Total</td></tr><tr><td>Assets</td><td></td><td></td><td></td><td></td></tr><tr><td>Cash and due from banks</td><td></td><td></td><td>$ 4</td><td>$ 4</td></tr><tr><td>Interest-earning deposits with banks</td><td></td><td></td><td>6</td><td>6</td></tr><tr><td>Investment securities</td><td>$ 9</td><td></td><td></td><td>9</td></tr><tr><td>Loans</td><td>6,038</td><td>$1,743</td><td></td><td>7,781</td></tr><tr><td>Allowance for loan and lease losses</td><td></td><td>(75)</td><td></td><td>(75)</td></tr><tr><td>Equity investments</td><td></td><td></td><td>1,429</td><td>1,429</td></tr><tr><td>Other assets</td><td>536</td><td>31</td><td>714</td><td>1,281</td></tr><tr><td>Total assets</td><td>$6,583</td><td>$1,699</td><td>$2,153</td><td>$10,435</td></tr><tr><td>Liabilities</td><td></td><td></td><td></td><td></td></tr><tr><td>Commercial paper</td><td>$6,045</td><td></td><td></td><td>$ 6,045</td></tr><tr><td>Other borrowed funds</td><td></td><td></td><td>$ 257</td><td>257</td></tr><tr><td>Accrued expenses</td><td></td><td></td><td>132</td><td>132</td></tr><tr><td>Other liabilities</td><td>529</td><td></td><td>447</td><td>976</td></tr><tr><td>Total liabilities</td><td>$6,574</td><td></td><td>$ 836</td><td>$ 7,410</td></tr></table>

(a) Amounts represent carrying value on PNC’s Consolidated Balance Sheet.

(b) Difference between total assets and total liabilities represents the equity portion of the VIE or intercompany assets and liabilities which are eliminated in consolidation.

(c) During the fourth quarter of 2013, PNC finalized the wind down of Market Street. All commitments and loans of Market Street have been assigned to PNC Bank, National Association (PNC Bank, N.A.).

(d) During the first quarter of 2013, PNC consolidated a Non-agency securitization trust due to modification of contractual provisions.

(e) During the first quarter of 2012, the last securitization series issued by the SPE matured, resulting in the zero balance of liabilities at December 31, 2012.

## Table 60: Non-Consolidated VIEs

<table><tr><td>In millions</td><td>Aggregate Assets</td><td>Aggregate Liabilities</td><td>PNC Risk of Loss (a)</td><td>Carrying Value of Assets</td><td>Carrying Value of Liabilities</td></tr><tr><td>December 31, 2013</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Commercial Mortgage-Backed Securitizations (b)</td><td>$ 65,757</td><td>$ 65,757</td><td>$1,747</td><td>$1,747(d)</td><td></td></tr><tr><td>Residential Mortgage-Backed Securitizations (b)</td><td>37,962</td><td>37,962</td><td>4,171</td><td>4,171(d)</td><td>$ 5(f)</td></tr><tr><td>Tax Credit Investments and Other (c)</td><td>7,086</td><td>2,622</td><td>2,134</td><td>2,160(e)</td><td>826(g)</td></tr><tr><td>Total</td><td>$110,805</td><td>$106,341</td><td>$8,052</td><td>$8,078</td><td>$831</td></tr></table>

<table><tr><td>In millions</td><td>Aggregate Assets</td><td>Aggregate Liabilities</td><td>PNC Risk of Loss (a)</td><td>Carrying Value of Assets</td><td>Carrying Value of Liabilities</td></tr><tr><td>December 31, 2012</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Commercial Mortgage-Backed Securitizations (b)</td><td>$ 72,370</td><td>$ 72,370</td><td>$1,829</td><td>$1,829(d)</td><td></td></tr><tr><td>Residential Mortgage-Backed Securitizations (b)</td><td>42,719</td><td>42,719</td><td>5,456</td><td>5,456(d)</td><td>$ 90(f)</td></tr><tr><td>Tax Credit Investments and Other (c)</td><td>6,232</td><td>2,375</td><td>1,536</td><td>1,555(e)</td><td>642(g)</td></tr><tr><td>Total</td><td>$121,321</td><td>$117,464</td><td>$8,821</td><td>$8,840</td><td>$732</td></tr></table>

(a) This represents loans, investments and other assets related to non-consolidated VIEs, net of collateral (if applicable). Our total exposure related to our involvement in loan sale and servicing activities is disclosed in Table 57. Additionally, we also invest in other mortgage and asset-backed securities issued by third-party VIEs with which we have no continuing involvement. Further information on these securities is included in Note 8 Investment Securities and values disclosed represent our maximum exposure to loss for those securities' holdings.

(b) Amounts reflect involvement with securitization SPEs where PNC transferred to and/or services loans for an SPE and we hold securities issued by that SPE. Asset amounts equal outstanding liability amounts of the SPEs due to limited availability of SPE financial information.

(c) Aggregate assets and aggregate liabilities are based on limited availability of financial information associated with certain acquired partnerships and certain LLCs engaged in solar power generation to which PNC provides lease financing. The aggregate assets and aggregate liabilities of LLCs engaged in solar power generation may not be reflective of the size of these VIEs due to differences in classification of leases by these entities.

(d) Included in Trading securities, Investment securities, Other intangible assets and Other assets on our Consolidated Balance Sheet.

(e) Included in Loans, Equity investments and Other assets on our Consolidated Balance Sheet.

(f) Included in Other liabilities on our Consolidated Balance Sheet.

(g) Included in Deposits and Other liabilities on our Consolidated Balance Sheet.



## MARKET STREET

During the fourth quarter of 2013, PNC finalized the wind down of Market Street, a multi-seller asset-backed commercial paper conduit administered by PNC Bank, N.A. As part of the wind down process, the commitments and outstanding loans of Market Street were assigned to PNC Bank, N.A., which will fund these commitments and loans by utilizing its diversified funding sources. In conjunction with the assignment of commitments and loans, the associated liquidity facilities were terminated along with the program-level credit enhancement provided to Market Street. At December 31, 2013, Market Street’s commercial paper was repaid in full. The wind down did not have a material impact to PNC’s financial condition or results of operations.

## CREDIT CARD SECURITIZATION TRUST

We were the sponsor of several credit card securitizations facilitated through a trust. This bankruptcy-remote SPE was established to purchase credit card receivables from the sponsor and to issue and sell asset-backed securities created by it to independent third-parties. The SPE was financed primarily through the sale of these asset-backed securities. These transactions were originally structured to provide liquidity and to afford favorable capital treatment.

Our continuing involvement in these securitization transactions consisted primarily of holding certain retained interests and acting as the primary servicer. For each securitization series that was outstanding, our retained interests held were in the form of a pro-rata undivided interest in the transferred receivables, subordinated tranches of asset-backed securities, interest-only strips, discount receivables and subordinated interests in accrued interest and fees in securitized receivables. We consolidated the SPE as we were deemed the primary beneficiary of the entity based upon our level of continuing involvement. Our role as primary servicer gave us the power to direct the activities of the SPE that most significantly affect its economic performance and our holding of retained interests gave us the obligation to absorb expected losses, or the ability to receive residual returns that could be potentially significant to the SPE. The underlying assets of the consolidated SPE were restricted only for payment of the beneficial interests issued by the SPE. Additionally, creditors of the SPE have no direct recourse to PNC.

During the first quarter of 2012, the last series issued by the SPE, Series 2007-1, matured. At December 31, 2013, the SPE continued to exist and we consolidated the entity as we continued to be the primary beneficiary of the SPE through our holding of seller’s interest and our role as the primary servicer.

## Tax CREDIT INVESTMENTS AND OTHER

We make certain equity investments in various tax credit limited partnerships or limited liability companies (LLCs). The purpose of these investments is to achieve a satisfactory return on capital and to assist us in achieving goals associated with the Community Reinvestment Act.

Also, we are a national syndicator of affordable housing equity. In these syndication transactions, we create funds in which our subsidiaries are the general partner or managing member and sell limited partnership or non-managing member interests to third parties. In some cases PNC may also purchase a limited partnership or non-managing member interest in the fund. The purpose of this business is to generate income from the syndication of these funds, generate servicing fees by managing the funds, and earn tax credits to reduce our tax liability. General partner or managing member activities include selecting, evaluating, structuring, negotiating, and closing the fund investments in operating limited partnerships or LLCs, as well as oversight of the ongoing operations of the fund portfolio.

Typically, the general partner or managing member will be the party that has the right to make decisions that will most significantly impact the economic performance of the entity. However, certain partnership or LLC agreements provide the limited partner or non-managing member the ability to remove the general partner or managing member without cause. This results in the limited partner or non-managing member being the party that has the right to make decisions that will most significantly impact the economic performance of the entity. The primary sources of benefits for these investments are the tax credits and passive losses which reduce our tax liability. We have consolidated investments in which we have the power to direct the activities that most significantly impact the entity’s performance, and have an obligation to absorb expected losses or receive benefits that could be potentially significant. The assets are primarily included in Equity investments and Other assets on our Consolidated Balance Sheet with the liabilities classified in Other borrowed funds, Accrued expenses, and Other liabilities and the third-party investors’ interests included in the Equity section as Noncontrolling interests. Neither creditors nor equity investors in these investments have any recourse to our general credit. The consolidated assets and liabilities of these investments are provided in Table 59 and reflected in the “Other” business segment.

For tax credit investments in which we do not have the right to make decisions that will most significantly impact the economic performance of the entity, we are not the primary beneficiary and thus they are not consolidated. These investments are disclosed in Table 60. The table also reflects our maximum exposure to loss exclusive of any potential tax credit recapture. Our maximum exposure to loss is equal to our legally binding equity commitments adjusted for recorded impairment and partnership results. We use the equity method to account for our equity investment in these entities with the investments reflected in Equity investments on our Consolidated Balance Sheet as appropriate. In addition, we increase our recognized investments and recognize a liability



for all legally binding unfunded equity commitments. These liabilities are reflected in Other liabilities on our Consolidated Balance Sheet.

Table 60 also includes our involvement in lease financing transactions with LLCs engaged in solar power generation that to a large extent provided returns in the form of tax credits. The outstanding financings and operating lease assets are reflected as Loans and Other assets, respectively, on our Consolidated Balance Sheet. Our lease financing liabilities are reported in Deposits and Other liabilities.

During 2013, PNC sold limited partnership or non-managing member interests previously held in certain consolidated funds. As a result, PNC no longer met the consolidation criteria for those investments and deconsolidated approximately $675 million of net assets related to the funds.

## RESIDENTIAL AND COMMERCIAL MORTGAGE-BACKED SECURITIZATIONS

In connection with each Agency and Non-agency securitization discussed above, we evaluate each SPE utilized in these transactions for consolidation. In performing these assessments, we evaluate our level of continuing involvement in these transactions as the nature of our involvement ultimately determines whether or not we hold a variable interest and/or are the primary beneficiary of the SPE. Factors we consider in our consolidation assessment include the significance of (i) our role as servicer, (ii) our holdings of mortgage-backed securities issued by the securitization SPE, and (iii) the rights of third-party variable interest holders.

The first step in our assessment is to determine whether we hold a variable interest in the securitization SPE. We hold variable interests in Agency and Non-agency securitization SPEs through our holding of mortgage-backed securities issued by the SPEs and/or our recourse obligations. Each SPE in which we hold a variable interest is evaluated to determine whether we are the primary beneficiary of the entity. For Agency securitization transactions, our contractual role as servicer does not give us the power to direct the activities that most significantly affect the economic performance of the SPEs. Thus, we are not the primary beneficiary of these entities. For Non-agency securitization transactions, we would be the primary beneficiary to the extent our servicing activities give us the power to direct the activities that most significantly affect the economic performance of the SPE and we hold a more than insignificant variable interest in the entity.

In the first quarter 2013, contractual provisions of a Non-agency residential securitization were modified resulting in PNC being deemed the primary beneficiary of the securitization. As a result, we consolidated the SPE and recorded the SPE’s home equity line of credit assets and associated beneficial interest liabilities and are continuing to account for these instruments at fair value. These balances are included within the Credit Card and Other Securitization Trusts balances line in Table 59. Additionally, creditors of the SPE have no direct recourse to PNC.

Details about the Agency and Non-agency securitization SPEs where we hold a variable interest and are not the primary beneficiary are included in Table 60. Our maximum exposure to loss as a result of our involvement with these SPEs is the carrying value of the mortgage-backed securities, servicing assets, servicing advances, and our liabilities associated with our recourse obligations. Creditors of the securitization SPEs have no recourse to PNC’s assets or general credit.

## NOTE 4 LOANS AND COMMITMENTS TO EXTEND CREDIT

A summary of the major categories of loans outstanding follows:

Table 61: Loans Summary

<table><tr><td>In millions</td><td>December 31 2013</td><td>December 31 2012</td></tr><tr><td>Commercial lending</td><td></td><td></td></tr><tr><td>Commercial</td><td>$ 88,378</td><td>$ 83,040</td></tr><tr><td>Commercial real estate</td><td>21,191</td><td>18,655</td></tr><tr><td>Equipment lease financing</td><td>7,576</td><td>7,247</td></tr><tr><td>Total commercial lending</td><td>117,145</td><td>108,942</td></tr><tr><td>Consumer lending</td><td></td><td></td></tr><tr><td>Home equity</td><td>36,447</td><td>35,920</td></tr><tr><td>Residential real estate</td><td>15,065</td><td>15,240</td></tr><tr><td>Credit card</td><td>4,425</td><td>4,303</td></tr><tr><td>Other consumer</td><td>22,531</td><td>21,451</td></tr><tr><td>Total consumer lending</td><td>78,468</td><td>76,914</td></tr><tr><td>Total loans (a) (b)</td><td>$195,613</td><td>$185,856</td></tr></table>

(a) Net of unearned income, net deferred loan fees, unamortized discounts and premiums, and purchase discounts and premiums totaling $2.1 billion and $2.7 billion at December 31, 2013 and December 31, 2012, respectively.

(b) Future accretable yield related to purchased impaired loans is not included in the loans summary.

In the normal course of business, we originate or purchase loan products with contractual features, when concentrated, that may increase our exposure as a holder of those loan products. Possible product features that may create a concentration of credit risk would include a high original or updated LTV ratio, terms that may expose the borrower to future increases in repayments above increases in market interest rates, below-market interest rates and interest-only loans, among others. We also originate home equity loans and lines of credit that are concentrated in our primary geographic markets.

We originate interest-only loans to commercial borrowers. This is usually to match our borrowers’ asset conversion to cash expectations (e.g., working capital lines, revolvers).



These products are standard in the financial services industry and are considered during the underwriting process to mitigate the increased risk that may result in borrowers not being able to make interest and principal payments when due. We do not believe that these product features create a concentration of credit risk.

At December 31, 2013, we pledged $23.4 billion of commercial loans to the Federal Reserve Bank (FRB) and $40.4 billion of residential real estate and other loans to the Federal Home Loan Bank (FHLB) as collateral for the contingent ability to borrow, if necessary. The comparable amounts at December 31, 2012 were $23.2 billion and $37.3 billion, respectively.

Table 62: Net Unfunded Credit Commitments

<table><tr><td>In millions</td><td>December 31 2013</td><td>December 31 2012</td></tr><tr><td>Total commercial lending</td><td>$ 90,104</td><td>$ 78,703</td></tr><tr><td>Home equity lines of credit</td><td>18,754</td><td>19,814</td></tr><tr><td>Credit card</td><td>16,746</td><td>17,381</td></tr><tr><td>Other</td><td>4,266</td><td>4,694</td></tr><tr><td>Total (a)</td><td>$129,870</td><td>$120,592</td></tr></table>

(a) Excludes standby letters of credit. See Note 24 Commitments and Guarantees for additional information on standby letters of credit.

Commitments to extend credit represent arrangements to lend funds or provide liquidity subject to specified contractual conditions. At December 31, 2013, commercial commitments reported above exclude $25.0 billion of syndications, assignments and participations, primarily to financial institutions. The comparable amount at December 31, 2012 was $22.5 billion.

Commitments generally have fixed expiration dates, may require payment of a fee, and contain termination clauses in the event the customer’s credit quality deteriorates. Based on our historical experience, most commitments expire unfunded, and therefore cash requirements are substantially less than the total commitment.

## NOTE 5 ASSET QUALITY

## Asset Quality

We closely monitor economic conditions and loan performance trends to manage and evaluate our exposure to credit risk. Trends in delinquency rates may be a key indicator, among other considerations, of credit risk within the loan portfolios. The measurement of delinquency status is based on the contractual terms of each loan. Loans that are 30 days or more past due in terms of payment are considered delinquent. Loan delinquencies exclude loans held for sale, purchased impaired loans and nonperforming loans, but include government insured or guaranteed loans and loans accounted for under the fair value option.

The trends in nonperforming assets represent another key indicator of the potential for future credit losses. Nonperforming assets include nonperforming loans, OREO and foreclosed assets. Nonperforming loans are those loans accounted for at amortized cost that have deteriorated in credit quality to the extent that full collection of contractual principal and interest is not probable. Interest income is not recognized on these loans. Loans accounted for under the fair value option are reported as performing loans as these loans are accounted for at fair value. However, when nonaccrual criteria is met, interest income is not recognized on these loans. Additionally, certain government insured or guaranteed loans for which we expect to collect substantially all principal and interest are not reported as nonperforming loans and continue to accrue interest. Purchased impaired loans are excluded from nonperforming loans as we are currently accreting interest income over the expected life of the loans. See Note 6 Purchased Loans for further information.

See Note 1 Accounting Policies for additional delinquency, nonperforming, and charge-off information.



The following tables display the delinquency status of our loans and our nonperforming assets at December 31, 2013 and December 31, 2012, respectively.

Table 63: Analysis of Loan Portfolio (a)

<table><tr><td rowspan="2">In millions</td><td colspan="5">Accruing</td><td rowspan="2">Nonperforming Loans</td><td rowspan="2">Fair Value Option Nonaccrual Loans (c)</td><td rowspan="2">Purchased Impaired</td><td rowspan="2">Total Loans</td></tr><tr><td>Current or Less Than 30 Days Past Due</td><td>30-59 Days Past Due</td><td>60-89 Days Past Due</td><td>90 Days Or More Past Due</td><td>Total Past Due (b)</td></tr><tr><td>December 31, 2013</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Commercial</td><td>$ 87,621</td><td>$ 81</td><td>$ 20</td><td>$ 42</td><td>$ 143</td><td>$ 457</td><td></td><td>$ 157</td><td>$ 88,378</td></tr><tr><td>Commercial real estate</td><td>20,090</td><td>54</td><td>11</td><td>2</td><td>67</td><td>518</td><td></td><td>516</td><td>21,191</td></tr><tr><td>Equipment lease financing</td><td>7,538</td><td>31</td><td>2</td><td></td><td>33</td><td>5</td><td></td><td></td><td>7,576</td></tr><tr><td>Home equity (d)</td><td>32,877</td><td>86</td><td>34</td><td></td><td>120</td><td>1,139</td><td></td><td>2,311</td><td>36,447</td></tr><tr><td>Residential real estate (d) (e)</td><td>9,311</td><td>217</td><td>87</td><td>1,060</td><td>1,364</td><td>904</td><td>$365</td><td>3,121</td><td>15,065</td></tr><tr><td>Credit card</td><td>4,339</td><td>29</td><td>19</td><td>34</td><td>82</td><td>4</td><td></td><td></td><td>4,425</td></tr><tr><td>Other consumer (d) (f)</td><td>21,788</td><td>216</td><td>112</td><td>353</td><td>681</td><td>61</td><td></td><td>1</td><td>22,531</td></tr><tr><td>Total</td><td>$183,564</td><td>$714</td><td>$285</td><td>$1,491</td><td>$2,490</td><td>$3,088</td><td>$365</td><td>$6,106</td><td>$195,613</td></tr><tr><td>Percentage of total loans</td><td>93.83%</td><td>.37%</td><td>.15%</td><td>.76%</td><td>1.28%</td><td>1.58%</td><td>.19%</td><td>3.12%</td><td>100.00%</td></tr><tr><td>December 31, 2012</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Commercial</td><td>$ 81,930</td><td>$115</td><td>$ 55</td><td>$ 42</td><td>$ 212</td><td>$ 590</td><td></td><td>$ 308</td><td>$ 83,040</td></tr><tr><td>Commercial real estate</td><td>16,735</td><td>100</td><td>57</td><td>15</td><td>172</td><td>807</td><td></td><td>941</td><td>18,655</td></tr><tr><td>Equipment lease financing</td><td>7,214</td><td>17</td><td>1</td><td>2</td><td>20</td><td>13</td><td></td><td></td><td>7,247</td></tr><tr><td>Home equity</td><td>32,174</td><td>117</td><td>58</td><td></td><td>175</td><td>951</td><td></td><td>2,620</td><td>35,920</td></tr><tr><td>Residential real estate (e)</td><td>8,464</td><td>278</td><td>146</td><td>1,901</td><td>2,325</td><td>845</td><td>$ 70</td><td>3,536</td><td>15,240</td></tr><tr><td>Credit card</td><td>4,205</td><td>34</td><td>23</td><td>36</td><td>93</td><td>5</td><td></td><td></td><td>4,303</td></tr><tr><td>Other consumer (f)</td><td>20,663</td><td>258</td><td>131</td><td>351</td><td>744</td><td>43</td><td></td><td>1</td><td>21,451</td></tr><tr><td>Total</td><td>$171,385</td><td>$919</td><td>$471</td><td>$2,351</td><td>$3,741</td><td>$3,254</td><td>$ 70</td><td>$7,406</td><td>$185,856</td></tr><tr><td>Percentage of total loans</td><td>92.21%</td><td>.49%</td><td>.25%</td><td>1.26%</td><td>2.00%</td><td>1.75%</td><td>.05%</td><td>3.99%</td><td>100.00%</td></tr></table>

(a) Amounts in table represent recorded investment and exclude loans held for sale.

(b) Past due loan amounts exclude purchased impaired loans, even if contractually past due (or if we do not expect to receive payment in full based on the original contractual terms), as we are currently accreting interest income over the expected life of the loans.

(c) Consumer loans accounted for under the fair value option for which we do not expect to collect substantially all principal and interest are subject to nonaccrual accounting and classification upon meeting any of our nonaccrual policies. Given that these loans are not accounted for at amortized cost, these loans have been excluded from the nonperforming loan population.

(d) Pursuant to alignment with interagency supervisory guidance on practices for loans and lines of credit related to consumer lending in the first quarter of 2013, accruing consumer loans past due 30 – 59 days decreased $44 million, accruing consumer loans past due 60 – 89 days decreased $36 million and accruing consumer loans past due 90 days or more decreased $315 million, of which $295 million related to Residential real estate government insured loans. As part of this alignment, these loans were moved into nonaccrual status.

(e) Past due loan amounts at December 31, 2013 include government insured or guaranteed Residential real estate mortgages totaling $1 billion for 30 to 59 days past due, $1 billion for 60 to 89 days past due and $1.0 billion for 90 days or more past due. Past due loan amounts at December 31, 2012 include government insured or guaranteed Residential real estate mortgages totaling $1 billion for 30 to 59 days past due, $1 billion for 60 to 89 days past due and $1.9 billion for 90 days or more past due.

(f) Past due loan amounts at December 31, 2013 include government insured or guaranteed Other consumer loans totaling $2 billion for 30 to 59 days past due, $1 billion for 60 to 89 days past due and $3 billion for 90 days or more past due. Past due loan amounts at December 31, 2012 include government insured or guaranteed Other consumer loans totaling $2 billion for 30 to 59 days past due, $1 billion for 60 to 89 days past due and $3 billion for 90 days or more past due.



Table 64: Nonperforming Assets

<table><tr><td>Dollars in millions</td><td>December 31 2013</td><td>December 31 2012</td></tr><tr><td>Nonperforming loans</td><td></td><td></td></tr><tr><td>Commercial lending</td><td></td><td></td></tr><tr><td>Commercial</td><td>$ 457</td><td>$ 590</td></tr><tr><td>Commercial real estate</td><td>518</td><td>807</td></tr><tr><td>Equipment lease financing</td><td>5</td><td>13</td></tr><tr><td>Total commercial lending</td><td>980</td><td>1,410</td></tr><tr><td>Consumer lending (a)</td><td></td><td></td></tr><tr><td>Home equity (b)</td><td>1,139</td><td>951</td></tr><tr><td>Residential real estate (b)</td><td>904</td><td>845</td></tr><tr><td>Credit card</td><td>4</td><td>5</td></tr><tr><td>Other consumer (b)</td><td>61</td><td>43</td></tr><tr><td>Total consumer lending</td><td>2,108</td><td>1,844</td></tr><tr><td>Total nonperforming loans (c)</td><td>3,088</td><td>3,254</td></tr><tr><td>OREO and foreclosed assets</td><td></td><td></td></tr><tr><td>Other real estate owned (OREO) (d)</td><td>360</td><td>507</td></tr><tr><td>Foreclosed and other assets</td><td>9</td><td>33</td></tr><tr><td>Total OREO and foreclosed assets</td><td>369</td><td>540</td></tr><tr><td>Total nonperforming assets</td><td>$3,457</td><td>$3,794</td></tr><tr><td>Nonperforming loans to total loans</td><td>1.58%</td><td>1.75%</td></tr><tr><td>Nonperforming assets to total loans, OREO and foreclosed assets</td><td>1.76</td><td>2.04</td></tr><tr><td>Nonperforming assets to total assets</td><td>1.08</td><td>1.24</td></tr><tr><td>Interest on nonperforming loans</td><td></td><td></td></tr><tr><td>Computed on original terms</td><td>163</td><td>212</td></tr><tr><td>Recognized prior to nonperforming status</td><td>30</td><td>30</td></tr></table>

(a) Excludes most consumer loans and lines of credit, not secured by residential real estate, which are charged off after 120 to 180 days past due and are not placed on nonperforming status.

(b) Pursuant to alignment with interagency supervisory guidance on practices for loans and lines of credit related to consumer lending in the first quarter of 2013, nonperforming home equity loans increased $214 million, nonperforming residential mortgage loans increased $187 million and nonperforming other consumer loans increased $25 million. Charge-offs were taken on these loans where the fair value less costs to sell the collateral was less than the recorded investment of the loan and were $134 million.

(c) Nonperforming loans exclude certain government insured or guaranteed loans, loans held for sale, loans accounted for under the fair value option and purchased impaired loans.

(d) OREO excludes $245 million and $380 million at December 31, 2013 and December 31, 2012, respectively, related to residential real estate that was acquired by us upon foreclosure of serviced loans because they are insured by the Federal Housing Administration (FHA) or guaranteed by the Department of Veterans Affairs (VA).

Nonperforming loans also include certain loans whose terms have been restructured in a manner that grants a concession to a borrower experiencing financial difficulties. In accordance with applicable accounting guidance, these loans are considered TDRs. See Note 1 Accounting Policies and the TDR section of this Note 5 for additional information. For the year ended December 31, 2013, $2.3 billion of loans held for sale, loans accounted for under the fair value option, pooled purchased impaired loans, as well as certain consumer government insured or guaranteed loans which were evaluated for TDR consideration, are not classified as TDRs. The comparable amount for the year ended December 31, 2012 was $3.1 billion.

Total nonperforming loans in the nonperforming assets table above include TDRs of $1.5 billion at December 31, 2013 and $1.6 billion at December 31, 2012. TDRs that are performing (accruing) totaled $1.1 billion and $1.0 billion at December 31, 2013 and December 31, 2012, respectively, and are excluded from nonperforming loans. Generally, these loans have demonstrated a period of at least six months of consecutive performance under the restructured terms. Loans where borrowers have been discharged from personal liability through Chapter 7 bankruptcy and have not formally reaffirmed their loan obligations to PNC are not returned to accrual status. At December 31, 2013 and December 31, 2012, remaining commitments to lend additional funds to debtors in a commercial or consumer TDR were immaterial.

## ADDITIONAL ASSET QUALITY INDICATORS

We have two overall portfolio segments – Commercial Lending and Consumer Lending. Each of these two segments is comprised of multiple loan classes. Classes are characterized by similarities in initial measurement, risk attributes and the manner in which we monitor and assess credit risk. The commercial segment is comprised of the



commercial, commercial real estate, equipment lease financing, and commercial purchased impaired loan classes. The consumer segment is comprised of the home equity, residential real estate, credit card, other consumer, and consumer purchased impaired loan classes. Asset quality indicators for each of these loan classes are discussed in more detail below.

## COMMERCIAL LENDING ASSET CLASSES

## Commercial Loan Class

For commercial loans, we monitor the performance of the borrower in a disciplined and regular manner based upon the level of credit risk inherent in the loan. To evaluate the level of credit risk, we assign an internal risk rating reflecting the borrower's PD and LGD. This two-dimensional credit risk rating methodology provides granularity in the risk monitoring process on an ongoing basis. These ratings are reviewed and updated on a risk-adjusted basis, generally at least once per year. Additionally, no less frequently than on an annual basis, we update PD rates related to each rating grade based upon internal historical data, augmented by market data. For small balance homogenous pools of commercial loans, mortgages and leases, we apply statistical modeling to assist in determining the probability of default within these pools. Further, on a periodic basis, we update our LGD estimates associated with each rating grade based upon historical data. The combination of the PD and LGD ratings assigned to a commercial loan, capturing both the combination of expectations of default and loss severity in event of default, reflects the relative estimated likelihood of loss for that loan at the reporting date. In general, loans with better PD and LGD tend to have a lower likelihood of loss compared to loans with worse PD and LGD, which tend to have a higher likelihood of loss. The loss amount also considers exposure at date of default, which we also periodically update based upon historical data.

Based upon the amount of the lending arrangement and our risk rating assessment, we follow a formal schedule of written periodic review. On a quarterly basis, we conduct formal reviews of a market’s or business unit’s entire loan portfolio, focusing on those loans which we perceive to be of higher risk, based upon PDs and LGDs, or loans for which credit quality is weakening. If circumstances warrant, it is our practice to review any customer obligation and its level of credit risk more frequently. We attempt to proactively manage our loans by using various procedures that are customized to the risk of a given loan, including ongoing outreach, contact, and assessment of obligor financial conditions, collateral inspection and appraisal.

## COMMERCIAL REAL ESTATE LOAN CLASS

We manage credit risk associated with our commercial real estate projects and commercial mortgage activities similar to commercial loans by analyzing PD and LGD. Additionally, risks connected with commercial real estate projects and commercial mortgage activities tend to be correlated to the loan structure and collateral location, project progress and business environment. As a result, these attributes are also monitored and utilized in assessing credit risk.

As with the commercial class, a formal schedule of periodic review is performed to also assess market/geographic risk and business unit/industry risk. Often as a result of these overviews, more in-depth reviews and increased scrutiny are placed on areas of higher risk, including adverse changes in risk ratings, deteriorating operating trends, and/or areas that concern management. These reviews are designed to assess risk and take actions to mitigate our exposure to such risks.

## EQUIPMENT LEASE FINANCING LOAN CLASS

We manage credit risk associated with our equipment lease financing class similar to commercial loans by analyzing PD and LGD.

Based upon the dollar amount of the lease and of the level of credit risk, we follow a formal schedule of periodic review. Generally, this occurs on a quarterly basis, although we have established practices to review such credit risk more frequently if circumstances warrant. Our review process entails analysis of the following factors: equipment value/ residual value, exposure levels, jurisdiction risk, industry risk, guarantor requirements, and regulatory compliance.

## Commercial Purchased Impaired Loan Class

The credit impacts of purchased impaired loans are primarily determined through the estimation of expected cash flows. Commercial cash flow estimates are influenced by a number of credit related items, which include but are not limited to: estimated collateral value, receipt of additional collateral, secondary trading prices, circumstances of possible and/or ongoing liquidation, capital availability, business operations and payment patterns.

We attempt to proactively manage these factors by using various procedures that are customized to the risk of a given loan. These procedures include a review by our Special Asset Committee (SAC), ongoing outreach, contact, and assessment of obligor financial conditions, collateral inspection and appraisal.

See Note 6 Purchased Loans for additional information.



Table 65: Commercial Lending Asset Quality Indicators (a)

<table><tr><td rowspan="2">In millions</td><td rowspan="2">Pass Rated (b)</td><td colspan="4">Criticized Commercial Loans</td><td rowspan="2">Total Loans</td></tr><tr><td>Special Mention (c)</td><td>Substandard (d)</td><td>Doubtful (e)</td><td></td></tr><tr><td>December 31, 2013</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Commercial</td><td>$ 83,903</td><td>$1,894</td><td>$2,352</td><td>$ 72</td><td>$ 88,221</td><td></td></tr><tr><td>Commercial real estate</td><td>19,175</td><td>301</td><td>1,113</td><td>86</td><td>20,675</td><td></td></tr><tr><td>Equipment lease financing</td><td>7,403</td><td>77</td><td>93</td><td>3</td><td>7,576</td><td></td></tr><tr><td>Purchased impaired loans</td><td>10</td><td>31</td><td>469</td><td>163</td><td>673</td><td></td></tr><tr><td>Total commercial lending (f) (g)</td><td>$110,491</td><td>$2,303</td><td>$4,027</td><td>$324</td><td>$117,145</td><td></td></tr><tr><td>December 31, 2012</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Commercial</td><td>$ 78,048</td><td>$1,939</td><td>$2,600</td><td>$145</td><td>$ 82,732</td><td></td></tr><tr><td>Commercial real estate</td><td>14,898</td><td>804</td><td>1,802</td><td>210</td><td>17,714</td><td></td></tr><tr><td>Equipment lease financing</td><td>7,062</td><td>68</td><td>112</td><td>5</td><td>7,247</td><td></td></tr><tr><td>Purchased impaired loans</td><td>49</td><td>60</td><td>852</td><td>288</td><td>1,249</td><td></td></tr><tr><td>Total commercial lending (f)</td><td>$100,057</td><td>$2,871</td><td>$5,366</td><td>$648</td><td>$108,942</td><td></td></tr></table>

(a) Based upon PDs and LGDs.

(b) Pass Rated loans include loans not classified as “Special Mention”, “Substandard”, or “Doubtful”.

(c) Special Mention rated loans have a potential weakness that deserves management’s close attention. If left uncorrected, these potential weaknesses may result in deterioration of repayment prospects at some future date. These loans do not expose us to sufficient risk to warrant a more adverse classification at this time.

(d) Substandard rated loans have a well-defined weakness or weaknesses that jeopardize the collection or liquidation of debt. They are characterized by the distinct possibility that we will sustain some loss if the deficiencies are not corrected.

(e) Doubtful rated loans possess all the inherent weaknesses of a Substandard loan with the additional characteristics that the weakness makes collection or liquidation in full improbable due to existing facts, conditions, and values.

(f) Loans are included above based on their contractual terms as “Pass”, “Special Mention”, “Substandard” or “Doubtful”.

(g) We refined our process for categorizing commercial loans in the second quarter of 2013 in order to apply a split rating classification to certain loans meeting threshold criteria. By assigning split classifications, a loan’s exposure amount may be split into more than one classification category in the above table.

## Consumer Lending Asset Classes

## Home Equity and Residential Real Estate Loan Classes

We use several credit quality indicators, including delinquency information, nonperforming loan information, updated credit scores, originated and updated LTV ratios, and geography, to monitor and manage credit risk within the home equity and residential real estate loan classes. We evaluate mortgage loan performance by source originators and loan servicers. A summary of asset quality indicators follows:

Delinquency/Delinquency Rates: We monitor trending of delinquency/delinquency rates for home equity and residential real estate loans. See the Asset Quality section of this Note 5 for additional information.

Nonperforming Loans: We monitor trending of nonperforming loans for home equity and residential real estate loans. See the Asset Quality section of this Note 5 for additional information.

Credit Scores: We use a national third-party provider to update FICO credit scores for home equity loans and lines of credit and residential real estate loans on at least a quarterly basis. The updated scores are incorporated into a series of credit management reports, which are utilized to monitor the risk in the loan classes.
LTV (inclusive of combined loan-to-value (CLTV) for first and subordinate lien positions): At least semi-annually, we update the property values of real estate collateral and calculate an updated LTV ratio. For open-end credit lines secured by real estate in regions experiencing significant declines in property values, more frequent valuations may occur. We examine LTV migration and stratify LTV into categories to monitor the risk in the loan classes.

Historically, we used, and we continue to use, a combination of original LTV and updated LTV for internal risk management reporting and risk management purposes (e.g., line management, loss mitigation strategies). In addition to the fact that estimated property values by their nature are estimates, given certain data limitations it is important to note that updated LTVs may be based upon management’s assumptions (e.g., if an updated LTV is not provided by the third-party service provider, home price index (HPI) changes will be incorporated in arriving at management’s estimate of updated LTV).

Geography: Geographic concentrations are monitored to evaluate and manage exposures. Loan purchase programs are sensitive to, and focused within, certain regions to manage geographic exposures and associated risks.

A combination of updated FICO scores, originated and updated LTV ratios and geographic location assigned to home equity loans and lines of credit and residential real estate loans



is used to monitor the risk in the loan classes. Loans with higher FICO scores and lower LTVs tend to have a lower level of risk. Conversely, loans with lower FICO scores, higher LTVs, and in certain geographic locations tend to have a higher level of risk.

In the first quarter of 2013, we refined our process for the Home Equity and Residential Real Estate Asset Quality Indicators shown in the following tables. These refinements include, but are not limited to, improvements in the process for determining lien position and LTV in both Table 67 and Table 68. Additionally, as of the first quarter of 2013, we are now presenting Table 67 at recorded investment as opposed to our prior presentation of outstanding balance. Table 68 continues to be presented at outstanding balance. Both the 2013 and 2012 period end balance disclosures are presented in the below tables using this refined process.

## CONSUMER PURCHASED IMPAIRED LOAN CLASS

Estimates of the expected cash flows primarily determine the credit impacts of consumer purchased impaired loans. Consumer cash flow estimates are influenced by a number of credit related items, which include, but are not limited to: estimated real estate values, payment patterns, updated FICO scores, the current economic environment, updated LTV ratios and the date of origination. These key factors are monitored to help ensure that concentrations of risk are mitigated and cash flows are maximized.

See Note 6 Purchased Loans for additional information.

Table 66: Home Equity and Residential Real Estate Balances

<table><tr><td>In millions</td><td>December 31 2013</td><td>December 31 2012</td></tr><tr><td>Home equity and residential real estate loans - excluding purchased impaired loans (a)</td><td>$44,376</td><td>$42,725</td></tr><tr><td>Home equity and residential real estate loans - purchased impaired loans (b)</td><td>5,548</td><td>6,638</td></tr><tr><td>Government insured or guaranteed residential real estate mortgages (a)</td><td>1,704</td><td>2,279</td></tr><tr><td>Purchase accounting adjustments - purchased impaired loans</td><td>(116)</td><td>(482)</td></tr><tr><td>Total home equity and residential real estate loans (a)</td><td>$51,512</td><td>$51,160</td></tr></table>

(a) Represents recorded investment.

(b) Represents outstanding balance.



Table 67: Home Equity and Residential Real Estate Asset Quality Indicators – Excluding Purchased Impaired Loans (a) (b)

<table><tr><td rowspan="2">December 31, 2013 - in millions</td><td colspan="2">Home Equity</td><td rowspan="2">Residential Real Estate</td><td rowspan="2">Total</td></tr><tr><td>1st Liens</td><td>2nd Liens</td></tr><tr><td>Current estimated LTV ratios (c)</td><td></td><td></td><td></td><td></td></tr><tr><td>Greater than or equal to 125% and updated FICO scores:</td><td></td><td></td><td></td><td></td></tr><tr><td>Greater than 660</td><td>$ 438</td><td>$ 1,914</td><td>$ 563</td><td>$ 2,915</td></tr><tr><td>Less than or equal to 660 (d) (e)</td><td>74</td><td>399</td><td>185</td><td>658</td></tr><tr><td>Missing FICO</td><td>1</td><td>11</td><td>20</td><td>32</td></tr><tr><td>Greater than or equal to 100% to less than 125% and updated FICO scores:</td><td></td><td></td><td></td><td></td></tr><tr><td>Greater than 660</td><td>987</td><td>2,794</td><td>1,005</td><td>4,786</td></tr><tr><td>Less than or equal to 660 (d) (e)</td><td>150</td><td>501</td><td>210</td><td>861</td></tr><tr><td>Missing FICO</td><td>2</td><td>5</td><td>32</td><td>39</td></tr><tr><td>Greater than or equal to 90% to less than 100% and updated FICO scores:</td><td></td><td></td><td></td><td></td></tr><tr><td>Greater than 660</td><td>1,047</td><td>1,916</td><td>844</td><td>3,807</td></tr><tr><td>Less than or equal to 660</td><td>134</td><td>298</td><td>131</td><td>563</td></tr><tr><td>Missing FICO</td><td>2</td><td>3</td><td>22</td><td>27</td></tr><tr><td>Less than 90% and updated FICO scores:</td><td></td><td></td><td></td><td></td></tr><tr><td>Greater than 660</td><td>13,445</td><td>7,615</td><td>6,309</td><td>27,369</td></tr><tr><td>Less than or equal to 660</td><td>1,349</td><td>1,009</td><td>662</td><td>3,020</td></tr><tr><td>Missing FICO</td><td>25</td><td>17</td><td>256</td><td>298</td></tr><tr><td>Missing LTV and updated FICO scores:</td><td></td><td></td><td></td><td></td></tr><tr><td>Greater than 660</td><td></td><td></td><td>1</td><td>1</td></tr><tr><td>Total home equity and residential real estate loans</td><td>$17,654</td><td>$16,482</td><td>$10,240</td><td>$44,376</td></tr></table>

<table><tr><td rowspan="2">December 31, 2012 - in millions</td><td colspan="2">Home Equity</td><td rowspan="2">Residential Real Estate</td><td rowspan="2">Total</td></tr><tr><td>1st Liens</td><td>2nd Liens</td></tr><tr><td>Current estimated LTV ratios (c)</td><td></td><td></td><td></td><td></td></tr><tr><td>Greater than or equal to 125% and updated FICO scores:</td><td></td><td></td><td></td><td></td></tr><tr><td>Greater than 660</td><td>$ 470</td><td>$ 2,772</td><td>$ 667</td><td>$ 3,909</td></tr><tr><td>Less than or equal to 660 (d) (e)</td><td>84</td><td>589</td><td>211</td><td>884</td></tr><tr><td>Missing FICO</td><td>1</td><td>10</td><td>19</td><td>30</td></tr><tr><td>Greater than or equal to 100% to less than 125% and updated FICO scores:</td><td></td><td></td><td></td><td></td></tr><tr><td>Greater than 660</td><td>1,027</td><td>3,636</td><td>1,290</td><td>5,953</td></tr><tr><td>Less than or equal to 660 (d) (e)</td><td>159</td><td>641</td><td>253</td><td>1,053</td></tr><tr><td>Missing FICO</td><td>3</td><td>6</td><td>45</td><td>54</td></tr><tr><td>Greater than or equal to 90% to less than 100% and updated FICO scores:</td><td></td><td></td><td></td><td></td></tr><tr><td>Greater than 660</td><td>1,056</td><td>2,229</td><td>1,120</td><td>4,405</td></tr><tr><td>Less than or equal to 660</td><td>130</td><td>319</td><td>164</td><td>613</td></tr><tr><td>Missing FICO</td><td>1</td><td>5</td><td>23</td><td>29</td></tr><tr><td>Less than 90% and updated FICO scores:</td><td></td><td></td><td></td><td></td></tr><tr><td>Greater than 660</td><td>10,736</td><td>7,255</td><td>4,701</td><td>22,692</td></tr><tr><td>Less than or equal to 660</td><td>1,214</td><td>921</td><td>621</td><td>2,756</td></tr><tr><td>Missing FICO</td><td>23</td><td>13</td><td>269</td><td>305</td></tr><tr><td>Missing LTV and updated FICO scores:</td><td></td><td></td><td></td><td></td></tr><tr><td>Missing FICO</td><td></td><td></td><td>42</td><td>42</td></tr><tr><td>Total home equity and residential real estate loans</td><td>$14,904</td><td>$18,396</td><td>$9,425</td><td>$42,725</td></tr></table>

(a) Excludes purchased impaired loans of approximately $5.4 billion and $6.2 billion in recorded investment, certain government insured or guaranteed residential real estate mortgages of approximately $1.7 billion and $2.3 billion, and loans held for sale at December 31, 2013 and December 31, 2012, respectively. See the Home Equity and Residential Real Estate Asset Quality Indicators – Purchased Impaired Loans table below for additional information on purchased impaired loans.

(b) Amounts shown represent recorded investment.

(c) Based upon updated LTV (inclusive of combined loan-to-value (CLTV) for first and subordinate lien positions). Updated LTV are estimated using modeled property values. These ratios are updated at least semi-annually. The related estimates and inputs are based upon an approach that uses a combination of third-party automated valuation models (AVMs), HPI indices, property location, internal and external balance information, origination data and management assumptions. In cases where we are in an originated second lien position, we generally utilize origination balances provided by a third-party which do not include an amortization assumption when calculating updated LTV. Accordingly, the results of these calculations do not represent actual appraised loan level collateral or updated LTV based upon a current first lien balance, and as such, are necessarily imprecise and subject to change as we enhance our methodology. In the second quarter of 2013, we enhanced our CLTV determination process by further refining the data and correcting certain methodological inconsistencies. As a result, the amounts in the December 31, 2012 table were updated during the second quarter of 2013.

(d) Higher risk loans are defined as loans with both an updated FICO score of less than or equal to 660 and an updated LTV greater than or equal to 100%.

(e) The following states had the highest percentage of higher risk loans at December 31, 2013: New Jersey 13%, Illinois 12%, Pennsylvania 12%, Ohio 11%, Florida 9%, Maryland 5%, Michigan 5%, and California 4%. The remainder of the states had lower than 4% of the higher risk loans individually, and collectively they represent approximately 29% of the higher risk loans. The following states had the highest percentage of higher risk loans at December 31, 2012: New Jersey 14%, Illinois 11%, Pennsylvania 11%, Ohio 10%, Florida 9%, California 6%, Maryland 6%, and Michigan 5%. The remainder of the states had lower than 4% of the high risk loans individually, and collectively they represent approximately 28% of the higher risk loans.



Table 68: Home Equity and Residential Real Estate Asset Quality Indicators – Purchased Impaired Loans (a)

<table><tr><td rowspan="2">December 31, 2013 - in millions</td><td colspan="2">Home Equity (b) (c)</td><td rowspan="2">Residential Real Estate (b) (c)</td><td rowspan="2">Total</td></tr><tr><td>1st Liens</td><td>2nd Liens</td></tr><tr><td>Current estimated LTV ratios (d)</td><td></td><td></td><td></td><td></td></tr><tr><td>Greater than or equal to 125% and updated FICO scores:</td><td></td><td></td><td></td><td></td></tr><tr><td>Greater than 660</td><td>$ 13</td><td>$ 435</td><td>$ 361</td><td>$ 809</td></tr><tr><td>Less than or equal to 660</td><td>15</td><td>215</td><td>296</td><td>526</td></tr><tr><td>Missing FICO</td><td></td><td>12</td><td>24</td><td>36</td></tr><tr><td>Greater than or equal to 100% to less than 125% and updated FICO scores:</td><td></td><td></td><td></td><td></td></tr><tr><td>Greater than 660</td><td>21</td><td>516</td><td>373</td><td>910</td></tr><tr><td>Less than or equal to 660</td><td>15</td><td>239</td><td>281</td><td>535</td></tr><tr><td>Missing FICO</td><td></td><td>14</td><td>14</td><td>28</td></tr><tr><td>Greater than or equal to 90% to less than 100% and updated FICO scores:</td><td></td><td></td><td></td><td></td></tr><tr><td>Greater than 660</td><td>15</td><td>202</td><td>197</td><td>414</td></tr><tr><td>Less than or equal to 660</td><td>12</td><td>101</td><td>163</td><td>276</td></tr><tr><td>Missing FICO</td><td></td><td>7</td><td>6</td><td>13</td></tr><tr><td>Less than 90% and updated FICO scores:</td><td></td><td></td><td></td><td></td></tr><tr><td>Greater than 660</td><td>93</td><td>261</td><td>646</td><td>1,000</td></tr><tr><td>Less than or equal to 660</td><td>126</td><td>198</td><td>590</td><td>914</td></tr><tr><td>Missing FICO</td><td>1</td><td>11</td><td>47</td><td>59</td></tr><tr><td>Missing LTV and updated FICO scores:</td><td></td><td></td><td></td><td></td></tr><tr><td>Greater than 660</td><td>1</td><td></td><td>11</td><td>12</td></tr><tr><td>Less than or equal to 660</td><td></td><td></td><td>13</td><td>13</td></tr><tr><td>Missing FICO</td><td></td><td></td><td>3</td><td>3</td></tr><tr><td>Total home equity and residential real estate loans</td><td>$312</td><td>$2,211</td><td>$3,025</td><td>$5,548</td></tr></table>

<table><tr><td rowspan="2">December 31, 2012 - in millions</td><td colspan="2">Home Equity (b) (c)</td><td rowspan="2">Residential Real Estate (b) (c)</td><td rowspan="2">Total</td></tr><tr><td>1st Liens</td><td>2nd Liens</td></tr><tr><td>Current estimated LTV ratios (d)</td><td></td><td></td><td></td><td></td></tr><tr><td>Greater than or equal to 125% and updated FICO scores:</td><td></td><td></td><td></td><td></td></tr><tr><td>Greater than 660</td><td>$ 17</td><td>$ 791</td><td>$ 597</td><td>$1,405</td></tr><tr><td>Less than or equal to 660</td><td>17</td><td>405</td><td>498</td><td>920</td></tr><tr><td>Missing FICO</td><td></td><td>23</td><td>46</td><td>69</td></tr><tr><td>Greater than or equal to 100% to less than 125% and updated FICO scores:</td><td></td><td></td><td></td><td></td></tr><tr><td>Greater than 660</td><td>26</td><td>552</td><td>435</td><td>1,013</td></tr><tr><td>Less than or equal to 660</td><td>20</td><td>269</td><td>383</td><td>672</td></tr><tr><td>Missing FICO</td><td></td><td>18</td><td>23</td><td>41</td></tr><tr><td>Greater than or equal to 90% to less than 100% and updated FICO scores:</td><td></td><td></td><td></td><td></td></tr><tr><td>Greater than 660</td><td>14</td><td>140</td><td>216</td><td>370</td></tr><tr><td>Less than or equal to 660</td><td>14</td><td>99</td><td>182</td><td>295</td></tr><tr><td>Missing FICO</td><td></td><td>7</td><td>11</td><td>18</td></tr><tr><td>Less than 90% and updated FICO scores:</td><td></td><td></td><td></td><td></td></tr><tr><td>Greater than 660</td><td>86</td><td>174</td><td>589</td><td>849</td></tr><tr><td>Less than or equal to 660</td><td>142</td><td>163</td><td>598</td><td>903</td></tr><tr><td>Missing FICO</td><td>2</td><td>8</td><td>39</td><td>49</td></tr><tr><td>Missing LTV and updated FICO scores:</td><td></td><td></td><td></td><td></td></tr><tr><td>Greater than 660</td><td></td><td></td><td>18</td><td>18</td></tr><tr><td>Less than or equal to 660</td><td></td><td></td><td>7</td><td>7</td></tr><tr><td>Missing FICO</td><td></td><td></td><td>9</td><td>9</td></tr><tr><td>Total home equity and residential real estate loans</td><td>$338</td><td>$2,649</td><td>$3,651</td><td>$6,638</td></tr></table>

(a) Amounts shown represent outstanding balance. See Note 6 Purchased Loans for additional information.

(b) For the estimate of cash flows utilized in our purchased impaired loan accounting, other assumptions and estimates are made, including amortization of first lien balances, pre-payment rates, etc., which are not reflected in this table.

(c) The following states had the highest percentage of purchased impaired loans at December 31, 2013: California 17%, Florida 16%, Illinois 11%, Ohio 8%, North Carolina 8%, and Michigan 5%. The remainder of the states had lower than a 4% concentration of purchased impaired loans individually, and collectively they represent approximately 35% of the purchased impaired portfolio. The following states had the highest percentage of purchased impaired loans at December 31, 2012: California 18%, Florida 15%, Illinois 12%, Ohio 7%, North Carolina 6% and Michigan 5%. The remainder of the states had lower than a 4% concentration of purchased impaired loans individually, and collectively they represent approximately 37% of the purchased impaired portfolio.

(d) Based upon updated LTV (inclusive of combined loan-to-value (CLTV) for first and subordinate lien positions). Updated LTV are estimated using modeled property values. These ratios are updated at least semi-annually. The related estimates and inputs are based upon an approach that uses a combination of third-party automated valuation models (AVMs), HPI indices, property location, internal and external balance information, origination data and management assumptions. In cases where we are in an originated second lien position, we generally utilize origination balances provided by a third-party which do not include an amortization assumption when calculating updated LTV. Accordingly, the results of these calculations do not represent actual appraised loan level collateral or updated LTV based upon a current first lien balance, and as such, are necessarily imprecise and subject to change as we enhance our methodology. In the second quarter of 2013, we enhanced our CLTV determination process by further refining the data and correcting certain methodological inconsistencies. As a result, the amounts in the December 31, 2012 table were updated during the second quarter of 2013.



## CREDIT CARD AND OTHER CONSUMER LOAN CLASSES

We monitor a variety of asset quality information in the management of the credit card and other consumer loan classes. Other consumer loan classes include education, automobile, and other secured and unsecured lines and loans. Along with the trending of delinquencies and losses for each class, FICO credit score updates are generally obtained on a monthly basis, as well as a variety of credit bureau attributes. Loans with high FICO scores tend to have a lower likelihood of loss. Conversely, loans with low FICO scores tend to have a higher likelihood of loss.

Table 69: Credit Card and Other Consumer Loan Classes Asset Quality Indicators

<table><tr><td rowspan="2">Dollars in millions</td><td colspan="2">Credit Card (a)</td><td colspan="2">Other Consumer (b)</td></tr><tr><td>Amount</td><td>% of Total Loans Using FICO Credit Metric</td><td>Amount</td><td>% of Total Loans Using FICO Credit Metric</td></tr><tr><td>December 31, 2013</td><td></td><td></td><td></td><td></td></tr><tr><td>FICO score greater than 719</td><td>$2,380</td><td>54%</td><td>$ 8,596</td><td>63%</td></tr><tr><td>650 to 719</td><td>1,198</td><td>27</td><td>3,511</td><td>26</td></tr><tr><td>620 to 649</td><td>194</td><td>4</td><td>527</td><td>4</td></tr><tr><td>Less than 620</td><td>246</td><td>6</td><td>628</td><td>4</td></tr><tr><td>No FICO score available or required (c)</td><td>407</td><td>9</td><td>474</td><td>3</td></tr><tr><td>Total loans using FICO credit metric</td><td>4,425</td><td>100%</td><td>13,736</td><td>100%</td></tr><tr><td>Consumer loans using other internal credit metrics (b)</td><td></td><td></td><td>8,795</td><td></td></tr><tr><td>Total loan balance</td><td>$4,425</td><td></td><td>$22,531</td><td></td></tr><tr><td>Weighted-average updated FICO score (d)</td><td></td><td>729</td><td></td><td>741</td></tr><tr><td>December 31, 2012</td><td></td><td></td><td></td><td></td></tr><tr><td>FICO score greater than 719</td><td>$2,247</td><td>52%</td><td>$ 7,006</td><td>60%</td></tr><tr><td>650 to 719</td><td>1,169</td><td>27</td><td>2,896</td><td>25</td></tr><tr><td>620 to 649</td><td>188</td><td>5</td><td>459</td><td>4</td></tr><tr><td>Less than 620</td><td>271</td><td>6</td><td>602</td><td>5</td></tr><tr><td>No FICO score available or required (c)</td><td>428</td><td>10</td><td>741</td><td>6</td></tr><tr><td>Total loans using FICO credit metric</td><td>4,303</td><td>100%</td><td>11,704</td><td>100%</td></tr><tr><td>Consumer loans using other internal credit metrics (b)</td><td></td><td></td><td>9,747</td><td></td></tr><tr><td>Total loan balance</td><td>$4,303</td><td></td><td>$21,451</td><td></td></tr><tr><td>Weighted-average updated FICO score (d)</td><td></td><td>726</td><td></td><td>739</td></tr></table>

(a) At December 31, 2013, we had $34 million of credit card loans that are higher risk (i.e., loans with both updated FICO scores less than 660 and in late stage (90+ days) delinquency status). The majority of the December 31, 2013 balance related to higher risk credit card loans is geographically distributed throughout the following areas: Ohio 18%, Pennsylvania 17%, Michigan 11%, Illinois 7%, New Jersey 7%, Indiana 6%, Florida 6% and Kentucky 4%. All other states had less than 4% individually and make up the remainder of the balance. At December 31, 2012, we had $36 million of credit card loans that are higher risk. The majority of the December 31, 2012 balance related to higher risk credit card loans is geographically distributed throughout the following areas: Ohio 18%, Pennsylvania 14%, Michigan 12%, Illinois 8%, Indiana 6%, Florida 6%, New Jersey 5%, Kentucky 4% and North Carolina 4%. All other states had less than 3% individually and make up the remainder of the balance.

(b) Other consumer loans for which updated FICO scores are used as an asset quality indicator include non-government guaranteed or insured education loans, automobile loans and other secured and unsecured lines and loans. Other consumer loans for which other internal credit metrics are used as an asset quality indicator include primarily government guaranteed or insured education loans, as well as consumer loans to high net worth individuals. Other internal credit metrics may include delinquency status, geography or other factors.

(c) Credit card loans and other consumer loans with no FICO score available or required refers to new accounts issued to borrowers with limited credit history, accounts for which we cannot obtain an updated FICO (e.g., recent profile changes), cards issued with a business name, and/or cards secured by collateral. Management proactively assesses the risk and size of this loan portfolio and, when necessary, takes actions to mitigate the credit risk.

(d) Weighted-average updated FICO score excludes accounts with no FICO score available or required.



## TROUBLED DEBT RESTRUCTURINGS (TDRs)

A TDR is a loan whose terms have been restructured in a manner that grants a concession to a borrower experiencing financial difficulties. TDRs result from our loss mitigation activities, and include rate reductions, principal forgiveness, postponement/reduction of scheduled amortization, and extensions, which are intended to minimize economic loss and to avoid foreclosure or repossession of collateral.

Additionally, TDRs also result from borrowers that have been discharged from personal liability through Chapter 7 bankruptcy and have not formally reaffirmed their loan obligations to PNC. In those situations where principal is forgiven, the amount of such principal forgiveness is immediately charged off.

Some TDRs may not ultimately result in the full collection of principal and interest, as restructured, and result in potential incremental losses. These potential incremental losses have been factored into our overall ALLL estimate. The level of any subsequent defaults will likely be affected by future economic conditions. Once a loan becomes a TDR, it will continue to be reported as a TDR until it is ultimately repaid in full, the collateral is foreclosed upon, or it is fully charged off. We held specific reserves in the ALLL of $5 billion and $6 billion at December 31, 2013 and December 31, 2012, respectively, for the total TDR portfolio.

Table 70: Summary of Troubled Debt Restructurings

<table><tr><td>In millions</td><td>Dec. 31 2013</td><td>Dec. 31 2012</td></tr><tr><td>Total consumer lending</td><td>$2,161</td><td>$2,318</td></tr><tr><td>Total commercial lending</td><td>578</td><td>541</td></tr><tr><td>Total TDRs</td><td>$2,739</td><td>$2,859</td></tr><tr><td>Nonperforming</td><td>$1,511</td><td>$1,589</td></tr><tr><td>Accruing (a)</td><td>1,062</td><td>1,037</td></tr><tr><td>Credit card</td><td>166</td><td>233</td></tr><tr><td>Total TDRs</td><td>$2,739</td><td>$2,859</td></tr></table>

(a) Accruing loans have demonstrated a period of at least six months of performance under the restructured terms and are excluded from nonperforming loans. Loans where borrowers have been discharged from personal liability through Chapter 7 bankruptcy and have not formally reaffirmed their loan obligations to PNC are not returned to accrual status.

Table 71 quantifies the number of loans that were classified as TDRs as well as the change in the recorded investments as a result of the TDR classification during 2013, 2012 and 2011. Additionally, the table provides information about the types of TDR concessions. The Principal Forgiveness TDR category includes principal forgiveness and accrued interest forgiveness. These types of TDRs result in a write down of the recorded investment and a charge-off if such action has not already taken place. The Rate Reduction TDR category includes reduced interest rate and interest deferral. The TDRs within this category would result in reductions to future interest income. The Other TDR category primarily includes consumer borrowers that have been discharged from personal liability through Chapter 7 bankruptcy and have not formally reaffirmed their loan obligations to PNC, as well as postponement/reduction of scheduled amortization and contractual extensions for both consumer and commercial borrowers.

In some cases, there have been multiple concessions granted on one loan. This is most common within the commercial loan portfolio. When there have been multiple concessions granted in the commercial loan portfolio, the principal forgiveness TDR was prioritized for purposes of determining the inclusion in the table below. For example, if there is principal forgiveness in conjunction with lower interest rate and postponement of amortization, the type of concession will be reported as Principal Forgiveness. Second in priority would be rate reduction. For example, if there is an interest rate reduction in conjunction with postponement of amortization, the type of concession will be reported as a Rate Reduction. In the event that multiple concessions are granted on a consumer loan, concessions resulting from discharge from personal liability through Chapter 7 bankruptcy without formal affirmation of the loan obligations to PNC would be prioritized and included in the Other type of concession in the table below. After that, consumer loan concessions would follow the previously discussed priority of concessions for the commercial loan portfolio.



Table 71: Financial Impact and TDRs by Concession Type (a)

<table><tr><td rowspan="2">During the year ended December 31, 2013 Dollars in millions</td><td rowspan="2">Number of Loans</td><td rowspan="2">Pre-TDR Recorded Investment (b)</td><td colspan="3">Post-TDR Recorded Investment (c)</td></tr><tr><td>Principal Forgiveness</td><td>Rate Reduction</td><td>Other</td></tr><tr><td>Commercial lending</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Commercial</td><td>168</td><td>$ 216</td><td>$ 10</td><td>$ 21</td><td>$132</td></tr><tr><td>Commercial real estate</td><td>116</td><td>284</td><td>28</td><td>51</td><td>144</td></tr><tr><td>Equipment lease financing</td><td>1</td><td>3</td><td></td><td></td><td></td></tr><tr><td>Total commercial lending</td><td>285</td><td>503</td><td>38</td><td>72</td><td>276</td></tr><tr><td>Consumer lending</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Home equity</td><td>4,132</td><td>289</td><td></td><td>139</td><td>126</td></tr><tr><td>Residential real estate</td><td>911</td><td>127</td><td></td><td>39</td><td>86</td></tr><tr><td>Credit card</td><td>8,397</td><td>64</td><td></td><td>61</td><td></td></tr><tr><td>Other consumer</td><td>1,379</td><td>22</td><td></td><td>1</td><td>19</td></tr><tr><td>Total consumer lending</td><td>14,819</td><td>502</td><td></td><td>240</td><td>231</td></tr><tr><td>Total TDRs</td><td>15,104</td><td>$1,005</td><td>$ 38</td><td>$312</td><td>$507</td></tr><tr><td>During the year ended December 31, 2012 Dollars in millions</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Commercial lending</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Commercial (d)</td><td>220</td><td>$ 335</td><td>$ 19</td><td>$ 58</td><td>$206</td></tr><tr><td>Commercial real estate (d)</td><td>68</td><td>244</td><td>19</td><td>77</td><td>121</td></tr><tr><td>Equipment lease financing (d)</td><td>1</td><td>1</td><td></td><td></td><td>1</td></tr><tr><td>Total commercial lending</td><td>289</td><td>580</td><td>38</td><td>135</td><td>328</td></tr><tr><td>Consumer lending</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Home equity</td><td>4,813</td><td>313</td><td></td><td>200</td><td>110</td></tr><tr><td>Residential real estate</td><td>754</td><td>147</td><td></td><td>60</td><td>83</td></tr><tr><td>Credit card</td><td>13,306</td><td>93</td><td></td><td>90</td><td></td></tr><tr><td>Other consumer</td><td>835</td><td>20</td><td></td><td>2</td><td>19</td></tr><tr><td>Total consumer lending</td><td>19,708</td><td>573</td><td></td><td>352</td><td>212</td></tr><tr><td>Total TDRs</td><td>19,997</td><td>$1,153</td><td>$ 38</td><td>$487</td><td>$540</td></tr><tr><td>During the year ended December 31, 2011 (e) Dollars in millions</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Commercial lending</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Commercial</td><td>599</td><td>$ 129</td><td>$ 19</td><td>$ 33</td><td>$ 60</td></tr><tr><td>Commercial real estate</td><td>78</td><td>286</td><td>83</td><td>123</td><td>54</td></tr><tr><td>Equipment lease financing (f)</td><td>2</td><td>1</td><td></td><td></td><td></td></tr><tr><td>Total commercial lending</td><td>679</td><td>416</td><td>102</td><td>156</td><td>114</td></tr><tr><td>Consumer lending</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Home equity</td><td>4,013</td><td>321</td><td></td><td>281</td><td>39</td></tr><tr><td>Residential real estate</td><td>1,590</td><td>376</td><td></td><td>236</td><td>115</td></tr><tr><td>Credit card</td><td>11,761</td><td>87</td><td></td><td>84</td><td></td></tr><tr><td>Other consumer</td><td>472</td><td>13</td><td></td><td>1</td><td>12</td></tr><tr><td>Total consumer lending</td><td>17,836</td><td>797</td><td></td><td>602</td><td>166</td></tr><tr><td>Total TDRs</td><td>18,515</td><td>$1,213</td><td>$102</td><td>$758</td><td>$280</td></tr></table>

(a) Impact of partial charge-offs at TDR date are included in this table.

(b) Represents the recorded investment of the loans as of the quarter end prior to TDR designation, and excludes immaterial amounts of accrued interest receivable.

(c) Represents the recorded investment of the TDRs as of the quarter end the TDR occurs, and excludes immaterial amounts of accrued interest receivable.

(d) Certain amounts within the Commercial lending portfolio for 2012 were reclassified to conform to the presentation in 2013.

(e) Includes loans modified during 2011 that were determined to be TDRs under the requirements of ASU 2011-02, which was adopted on July 1, 2011 and applied to all modifications entered into on and after January 1, 2011.

(f) During 2011, the Post-TDR amounts for the Equipment lease financing loan class totaled less than $1 million.



TDRs may result in charge-offs and interest income not being recognized. At or around the time of modification, the amount of principal balance of the TDRs charged off during the year ended December 31, 2013 was not material. A financial effect of rate reduction TDRs is that interest income is not recognized. Interest income not recognized that otherwise would have been earned in 2013 and 2012, related to both commercial TDRs and consumer TDRs, was not material.

Pursuant to regulatory guidance issued in the third quarter of 2012, management compiled TDR information related to changes in treatment of certain loans where a borrower has been discharged from personal liability in bankruptcy and has not formally reaffirmed its loan obligation to PNC. Because of the timing of the compilation of the TDR information and the fact that it covers several periods, $366 million of TDRs, net of $128 million of charge-offs, related to this new regulatory guidance, has not been reflected as part of the year ended December 31, 2012 activity included in Table 71 and 72. This information has been reflected in period end balance disclosures for the year ended December 31, 2012.
Allowance for loan losses has declined as a result of the increase in identified loans where a borrower has been discharged from personal liability in bankruptcy and has not formally reaffirmed its loan obligation to PNC which have been classified as TDRs. These loans have been charged off to collateral value less costs to sell, and any associated allowance at the time of charge-off was reduced to zero. Therefore, the charge-off activity resulted in a reduction to the allowance in prior periods, as well as the difference in pre-TDR recorded investment to the post-TDR recorded investment reflected in Table 71. As the change in treatment was adopted, incremental provision for credit losses was recorded if the related loan charge-off exceeded the associated allowance. In future periods, subsequent declines in collateral value for these loans will be charged off.

After a loan is determined to be a TDR, we continue to track its performance under its most recent restructured terms. In Table 72, we consider a TDR to have subsequently defaulted when it becomes 60 days past due after the most recent date the loan was restructured. The following table presents the recorded investment of loans that were classified as TDRs or were subsequently modified during each 12-month period prior to the reporting periods preceding January 1, 2013 and January 1, 2012, respectively, and subsequently defaulted during these reporting periods.



Table 72: TDRs which have Subsequently Defaulted

<table><tr><td>During the year ended December 31, 2013
Dollars in millions</td><td>Number of Contracts</td><td>Recorded Investment</td></tr><tr><td>Commercial lending</td><td></td><td></td></tr><tr><td>Commercial</td><td>67</td><td>$ 47</td></tr><tr><td>Commercial real estate</td><td>38</td><td>59</td></tr><tr><td>Total commercial lending (a)</td><td>105</td><td>106</td></tr><tr><td>Consumer lending</td><td></td><td></td></tr><tr><td>Home equity</td><td>1,420</td><td>89</td></tr><tr><td>Residential real estate</td><td>824</td><td>115</td></tr><tr><td>Credit card</td><td>4,598</td><td>34</td></tr><tr><td>Other consumer</td><td>278</td><td>4</td></tr><tr><td>Total consumer lending</td><td>7,120</td><td>242</td></tr><tr><td>Total TDRs</td><td>7,225</td><td>$348</td></tr><tr><td>During the year ended December 31, 2012
Dollars in millions</td><td>Number of Contracts</td><td>Recorded Investment</td></tr><tr><td>Commercial lending</td><td></td><td></td></tr><tr><td>Commercial (b)</td><td>112</td><td>$ 67</td></tr><tr><td>Commercial real estate (b)</td><td>42</td><td>69</td></tr><tr><td>Equipment lease financing</td><td>1</td><td>1</td></tr><tr><td>Total commercial lending</td><td>155</td><td>137</td></tr><tr><td>Consumer lending</td><td></td><td></td></tr><tr><td>Home equity</td><td>542</td><td>50</td></tr><tr><td>Residential real estate</td><td>482</td><td>70</td></tr><tr><td>Credit card</td><td>4,551</td><td>32</td></tr><tr><td>Other consumer</td><td>118</td><td>4</td></tr><tr><td>Total consumer lending</td><td>5,693</td><td>156</td></tr><tr><td>Total TDRs</td><td>5,848</td><td>$293</td></tr><tr><td>During the year ended December 31, 2011 (c)
Dollars in millions</td><td>Number of Contracts</td><td>Recorded Investment</td></tr><tr><td>Commercial lending</td><td></td><td></td></tr><tr><td>Commercial</td><td>37</td><td>$ 57</td></tr><tr><td>Commercial real estate</td><td>41</td><td>136</td></tr><tr><td>Total commercial lending (a)</td><td>78</td><td>193</td></tr><tr><td>Consumer lending</td><td></td><td></td></tr><tr><td>Home equity</td><td>1,166</td><td>90</td></tr><tr><td>Residential real estate</td><td>421</td><td>93</td></tr><tr><td>Credit card</td><td>5,012</td><td>33</td></tr><tr><td>Other consumer</td><td>47</td><td>1</td></tr><tr><td>Total consumer lending</td><td>6,646</td><td>217</td></tr><tr><td>Total TDRs</td><td>6,724</td><td>$410</td></tr></table>

(a) During 2013 and 2011, there were no loans classified as TDRs in the Equipment lease financing loan class that have subsequently defaulted.

(b) Certain amounts within the 2012 Commercial lending portfolio were reclassified during the fourth quarter of 2013.

(c) Includes loans modified during 2011 that were determined to be TDRs under the requirements of ASU 2011-02, which was adopted on July 1, 2011 and applied to all modifications entered into on and after January 1, 2011.

The impact to the ALLL for commercial lending TDRs is the effect of moving to the specific reserve methodology from the quantitative reserve methodology for those loans that were not already put on nonaccrual status. There is an impact to the ALLL as a result of the concession made, which generally results in the expectation of reduced future cash flows. The decline in expected cash flows, consideration of collateral value, and/or the application of a present value discount rate, when compared to the recorded investment, results in a charge-off or increased ALLL. As TDRs are individually evaluated under the specific reserve methodology, which builds in expectations of future performance, subsequent defaults do not generally have a significant additional impact to the ALLL.



For consumer lending TDRs, except TDRs resulting from borrowers that have been discharged from personal liability through Chapter 7 bankruptcy and have not formally reaffirmed their loan obligations to PNC, the ALLL is calculated using a discounted cash flow model, which leverages subsequent default, prepayment, and severity rate assumptions based upon historically observed data. Similar to the commercial lending specific reserve methodology, the reduced expected cash flows resulting from the concessions granted impact the consumer lending ALLL. The decline in expected cash flows due to the application of a present value discount rate or the consideration of collateral value, when compared to the recorded investment, results in increased ALLL or a charge-off.

## Impaired Loans

Impaired loans include commercial nonperforming loans and consumer and commercial TDRs, regardless of nonperforming status. Excluded from impaired loans are nonperforming leases, loans held for sale, loans accounted for under the fair value option, smaller balance homogeneous type loans and purchased impaired loans. See Note 6 Purchased Loans for additional information. Nonperforming equipment lease financing loans of $5 million and $12 million at December 31, 2013 and December 31, 2012, respectively, are excluded from impaired loans pursuant to authoritative lease accounting guidance. We did not recognize any interest income on impaired loans that have not returned to performing status, while they were impaired during the year ended December 31, 2013 and December 31, 2012. The following table provides further detail on impaired loans individually evaluated for impairment and the associated ALLL. Certain commercial impaired loans and loans to consumers discharged from bankruptcy and not formally reaffirmed do not have a related ALLL as the valuation of these impaired loans exceeded the recorded investment.

Table 73: Impaired Loans

<table><tr><td>In millions</td><td>Unpaid Principal Balance</td><td>Recorded Investment (a)</td><td>Associated Allowance (b)</td><td>Average Recorded Investment (a)</td></tr><tr><td>December 31, 2013</td><td></td><td></td><td></td><td></td></tr><tr><td>Impaired loans with an associated allowance</td><td></td><td></td><td></td><td></td></tr><tr><td>Commercial</td><td>$ 549</td><td>$ 400</td><td>$ 90</td><td>$ 442</td></tr><tr><td>Commercial real estate</td><td>517</td><td>349</td><td>89</td><td>478</td></tr><tr><td>Home equity</td><td>999</td><td>992</td><td>334</td><td>900</td></tr><tr><td>Residential real estate</td><td>573</td><td>436</td><td>74</td><td>645</td></tr><tr><td>Credit card</td><td>166</td><td>166</td><td>36</td><td>189</td></tr><tr><td>Other consumer</td><td>71</td><td>57</td><td>2</td><td>68</td></tr><tr><td>Total impaired loans with an associated allowance</td><td>$2,875</td><td>$2,400</td><td>$625</td><td>$2,722</td></tr><tr><td>Impaired loans without an associated allowance</td><td></td><td></td><td></td><td></td></tr><tr><td>Commercial</td><td>$ 309</td><td>$ 163</td><td></td><td>$ 161</td></tr><tr><td>Commercial real estate</td><td>421</td><td>315</td><td></td><td>354</td></tr><tr><td>Home equity</td><td>366</td><td>124</td><td></td><td>166</td></tr><tr><td>Residential real estate</td><td>415</td><td>386</td><td></td><td>267</td></tr><tr><td>Total impaired loans without an associated allowance</td><td>$1,511</td><td>$ 988</td><td></td><td>$ 948</td></tr><tr><td>Total impaired loans</td><td>$4,386</td><td>$3,388</td><td>$625</td><td>$3,670</td></tr><tr><td>December 31, 2012 (c)</td><td></td><td></td><td></td><td></td></tr><tr><td>Impaired loans with an associated allowance</td><td></td><td></td><td></td><td></td></tr><tr><td>Commercial</td><td>$ 824</td><td>$ 523</td><td>$150</td><td>$ 653</td></tr><tr><td>Commercial real estate</td><td>851</td><td>594</td><td>143</td><td>778</td></tr><tr><td>Home equity</td><td>1,070</td><td>1,013</td><td>328</td><td>851</td></tr><tr><td>Residential real estate</td><td>778</td><td>663</td><td>168</td><td>700</td></tr><tr><td>Credit card</td><td>204</td><td>204</td><td>48</td><td>227</td></tr><tr><td>Other consumer</td><td>104</td><td>86</td><td>3</td><td>63</td></tr><tr><td>Total impaired loans with an associated allowance</td><td>$3,831</td><td>$3,083</td><td>$840</td><td>$3,272</td></tr><tr><td>Impaired loans without an associated allowance</td><td></td><td></td><td></td><td></td></tr><tr><td>Commercial</td><td>$ 362</td><td>$ 126</td><td></td><td>$ 157</td></tr><tr><td>Commercial real estate</td><td>562</td><td>355</td><td></td><td>400</td></tr><tr><td>Home equity</td><td>169</td><td>121</td><td></td><td>40</td></tr><tr><td>Residential real estate</td><td>316</td><td>231</td><td></td><td>77</td></tr><tr><td>Total impaired loans without an associated allowance</td><td>$1,409</td><td>$ 833</td><td></td><td>$ 674</td></tr><tr><td>Total impaired loans</td><td>$5,240</td><td>$3,916</td><td>$840</td><td>$3,946</td></tr></table>

(a) Recorded investment in a loan includes the unpaid principal balance plus accrued interest and net accounting adjustments, less any charge-offs. Recorded investment does not include any associated valuation allowance. Average recorded investment is for the year ended December 31, 2013 and the year ended December 31, 2012, respectively.

(b) Associated allowance amounts include $5. billion and $6. billion for TDRs at December 31, 2013 and December 31, 2012, respectively.

(c) Certain impaired loan balances at December 31, 2012 were reclassified from Impaired loans with an associated allowance to Impaired loans without an associated allowance to reflect those loans that had been identified as of December 31, 2012 as loans where a borrower has been discharged from personal liability in bankruptcy and has not formally reaffirmed its loan obligation to PNC and the loans were subsequently charged-off to collateral value less costs to sell. This presentation is consistent with updated processes in effect as of March 31, 2013.



## Note 6 Purchased Loans

## Purchased Impaired Loans

Purchased impaired loan accounting addresses differences between contractual cash flows and cash flows expected to be collected from the initial investment in loans if those differences are attributable, at least in part, to credit quality. Several factors were considered when evaluating whether a loan was considered a purchased impaired loan, including the delinquency status of the loan, updated borrower credit status, geographic information, and updated loan-to-values (LTV). GAAP allows purchasers to aggregate purchased impaired loans acquired in the same fiscal quarter into one or more pools, provided that the loans have common risk characteristics. A pool is then accounted for as a single asset with a single composite interest rate and an aggregate expectation of cash flows. Purchased impaired homogeneous consumer, residential real estate and smaller balance commercial loans with common risk characteristics are aggregated into pools where appropriate. Commercial loans with a total commitment greater than a defined threshold are accounted for individually. The excess of undiscounted cash flows expected at acquisition over the estimated fair value is referred to as the accretable yield and is recognized as interest income over the remaining life of the loan using the constant effective yield method. The difference between contractually required payments at acquisition and the cash flows expected to be collected at acquisition is referred to as the nonaccretable difference. Subsequent changes in the expected cash flows of individual or pooled purchased impaired loans from the date of acquisition will either impact the accretable yield or result in an impairment charge to provision for credit losses in the period in which the changes become probable. Decreases to the net present value of expected cash flows will generally result in an impairment charge recorded as a provision for credit losses, resulting in an increase to the allowance for loan and lease losses, and a reclassification from accretable yield to nonaccretable difference.

The following table provides purchased impaired loans at December 31, 2013 and December 31, 2012:

Table 74: Purchased Impaired Loans – Balances

<table><tr><td rowspan="2">In millions</td><td colspan="4">December 31, 2013</td><td colspan="4">December 31, 2012</td></tr><tr><td>Outstanding Balance</td><td>Recorded Investment</td><td>Carrying Value</td><td>Outstanding Balance</td><td>Recorded Investment</td><td>Carrying Value</td><td></td><td></td></tr><tr><td>Commercial lending</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Commercial</td><td>$ 282</td><td>$ 157</td><td>$ 131</td><td>$ 524</td><td>$ 308</td><td>$ 276</td><td></td><td></td></tr><tr><td>Commercial real estate</td><td>655</td><td>516</td><td>409</td><td>1,156</td><td>941</td><td>734</td><td></td><td></td></tr><tr><td>Total commercial lending</td><td>937</td><td>673</td><td>540</td><td>1,680</td><td>1,249</td><td>1,010</td><td></td><td></td></tr><tr><td>Consumer lending</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Consumer</td><td>2,523</td><td>2,312</td><td>1,971</td><td>2,988</td><td>2,621</td><td>2,336</td><td></td><td></td></tr><tr><td>Residential real estate</td><td>3,025</td><td>3,121</td><td>2,591</td><td>3,651</td><td>3,536</td><td>2,963</td><td></td><td></td></tr><tr><td>Total consumer lending</td><td>5,548</td><td>5,433</td><td>4,562</td><td>6,639</td><td>6,157</td><td>5,299</td><td></td><td></td></tr><tr><td>Total</td><td>$6,485</td><td>$6,106</td><td>$5,102</td><td>$8,319</td><td>$7,406</td><td>$6,309</td><td></td><td></td></tr></table>

During 2013, $11 million of provision and $104 million of charge-offs were recorded on purchased impaired loans. The comparative amounts for 2012 were $173 million and $74 million, respectively. At December 31, 2013, the allowance for loan and lease losses was $1.0 billion on $5.2 billion of purchased impaired loans while the remaining $9 billion of purchased impaired loans required no allowance as the net present value of expected cash flows equaled or exceeded the recorded investment. As of December 31, 2012, the allowance for loan and lease losses related to purchased impaired loans was $1.1 billion. If any allowance for loan losses is recognized on a purchased impaired pool, which is accounted for as a single asset, the entire balance of that pool would be disclosed as requiring an allowance. Subsequent increases in the net present value of cash flows will result in a recovery of any previously recorded allowance for loan and lease losses, to the extent applicable, and/or a reclassification from non-accretable difference to accretable yield, which will be recognized prospectively. Disposals of loans, which may include sales of loans or foreclosures, result in removal of the loans for cash flow estimation purposes. The cash flow re-estimation process is completed quarterly to evaluate the appropriateness of the allowance associated with the purchased impaired loans.

Activity for the accretable yield during 2013 follows:

Table 75: Purchased Impaired Loans – Accretable Yield

<table><tr><td>In millions</td><td>2013</td><td>2012</td></tr><tr><td>January 1</td><td>$2,166</td><td>$2,109</td></tr><tr><td>Addition of accretable yield due to RBC Bank (USA) acquisition on March 2, 2012</td><td></td><td>587</td></tr><tr><td>Accretion (including excess cash recoveries)</td><td>(695)</td><td>(828)</td></tr><tr><td>Net reclassifications to accretable from non-accretable (a)</td><td>613</td><td>327</td></tr><tr><td>Disposals</td><td>(29)</td><td>(29)</td></tr><tr><td>December 31</td><td>$2,055</td><td>$2,166</td></tr></table>

(a) Approximately 63% of the net reclassifications for the year were within the consumer portfolio primarily due to increases in the expected average life of residential and home equity loans. The remaining net reclassifications were predominantly due to future cash flow improvements within the commercial portfolio.



## NOTE 7 ALLOWANCES FOR LOAN AND LEASE
LOSSES AND UNFUNDED LOAN COMMITMENTS
AND LETTERS OF CREDIT

We maintain the ALLL and the Allowance for Unfunded Loan Commitments and Letters of Credit at levels that we believe to be appropriate to absorb estimated probable credit losses incurred in the portfolios as of the balance sheet date. We use the two main portfolio segments – Commercial Lending and Consumer Lending – and we develop and document the ALLL under separate methodologies for each of these segments as further discussed and presented below.

ALLOWANCE FOR LOAN AND LEASE LOSSES COMPONENTS
For all loans, except purchased impaired loans, the ALLL is the sum of three components: (i) asset specific/individual impaired reserves, (ii) quantitative (formulaic or pooled) reserves and (iii) qualitative (judgmental) reserves. See Note 6 Purchased Loans for additional ALLL information. The reserve calculation and determination process is dependent on the use of key assumptions. Key reserve assumptions and estimation processes react to and are influenced by observed changes in loan portfolio performance experience, the financial strength of the borrower, and economic conditions. Key reserve assumptions are periodically updated.

## ASSET SPECIFIC/INDIVIDUAL COMPONENT

Commercial nonperforming loans and all TDRs are considered impaired and are evaluated for a specific reserve. See Note 1 Accounting Policies for additional information.

## COMMERCIAL LENDING QUANTITATIVE COMPONENT

The estimates of the quantitative component of ALLL for incurred losses within the commercial lending portfolio segment are determined through statistical loss modeling utilizing PD, LGD and outstanding balance of the loan. Based upon loan risk ratings, we assign PDs and LGDs. Each of these statistical parameters is determined based on internal historical data and market data. PD is influenced by such factors as liquidity, industry, obligor financial structure, access to capital and cash flow. LGD is influenced by collateral type, original and/or updated LTV and guarantees by related parties.

## CONSUMER LENDING QUANTITATIVE COMPONENT

Quantitative estimates within the consumer lending portfolio segment are calculated using a roll-rate model based on statistical relationships, calculated from historical data that estimate the movement of loan outstandings through the various stages of delinquency and ultimately charge-off.

## QUALITATIVE COMPONENT

While our reserve methodologies strive to reflect all relevant risk factors, there continues to be uncertainty associated with, but not limited to, potential imprecision in the estimation process due to the inherent time lag of obtaining information and normal variations between estimates and actual outcomes. We provide additional reserves that are designed to provide coverage for losses attributable to such risks. The ALLL also includes factors that may not be directly measured in the determination of specific or pooled reserves. Such qualitative factors may include:

• Industry concentrations and conditions,

• Recent credit quality trends,

• Recent loss experience in particular portfolios,

• Recent macro-economic factors,

• Model imprecision,

• Changes in lending policies and procedures,

• Timing of available information, including the performance of first lien positions, and

• Limitations of available historical data.

## ALLOWANCE FOR PURCHASED NON-IMPAIRED LOANS

ALLL for purchased non-impaired loans is determined based upon a comparison between the methodologies described above and the remaining acquisition date fair value discount that has yet to be accreted into interest income. After making the comparison, an ALLL is recorded for the amount greater than the discount, or no ALLL is recorded if the discount is greater.

## ALLOWANCE FOR PURCHASED IMPAIRED LOANS

ALLL for purchased impaired loans is determined in accordance with ASC 310-30 by comparing the net present value of the cash flows expected to be collected to the recorded investment for a given loan (or pool of loans). In cases where the net present value of expected cash flows is lower than the recorded investment, ALLL is established. Cash flows expected to be collected represent management’s best estimate of the cash flows expected over the life of a loan (or pool of loans). For large balance commercial loans, cash flows are separately estimated and compared to the Recorded Investment at the loan level. For smaller balance pooled loans, cash flows are estimated using cash flow models and compared at the risk pool level, which was defined at acquisition based on the risk characteristics of the loan. Our cash flow models use loan data including, but not limited to, delinquency status of the loan, updated borrower FICO credit scores, geographic information, historical loss experience, and updated LTVs, as well as best estimates for unemployment rates, home prices and other economic factors, to determine estimated cash flows.



Table 76: Rollforward of Allowance for Loan and Lease Losses and Associated Loan Data

<table><tr><td>In millions</td><td>Commercial Lending</td><td>Consumer Lending</td><td>Total</td></tr><tr><td>December 31, 2013</td><td></td><td></td><td></td></tr><tr><td>Allowance for Loan and Lease Losses</td><td></td><td></td><td></td></tr><tr><td>January 1</td><td>$ 1,774</td><td>$ 2,262</td><td>$ 4,036</td></tr><tr><td>Charge-offs</td><td>(606)</td><td>(982)</td><td>(1,588)</td></tr><tr><td>Recoveries</td><td>357</td><td>154</td><td>511</td></tr><tr><td>Net charge-offs</td><td>(249)</td><td>(828)</td><td>(1,077)</td></tr><tr><td>Provision for credit losses</td><td>36</td><td>607</td><td>643</td></tr><tr><td>Net change in allowance for unfunded loan commitments and letters of credit</td><td>(13)</td><td>21</td><td>8</td></tr><tr><td>Other</td><td>(1)</td><td></td><td>(1)</td></tr><tr><td>December 31</td><td>$ 1,547</td><td>$ 2,062</td><td>$ 3,609</td></tr><tr><td>TDRs individually evaluated for impairment</td><td>$ 24</td><td>$ 446</td><td>$ 470</td></tr><tr><td>Other loans individually evaluated for impairment</td><td>155</td><td></td><td>155</td></tr><tr><td>Loans collectively evaluated for impairment</td><td>1,235</td><td>745</td><td>1,980</td></tr><tr><td>Purchased impaired loans</td><td>133</td><td>871</td><td>1,004</td></tr><tr><td>December 31</td><td>$ 1,547</td><td>$ 2,062</td><td>$ 3,609</td></tr><tr><td>Loan Portfolio</td><td></td><td></td><td></td></tr><tr><td>TDRs individually evaluated for impairment</td><td>$ 578</td><td>$ 2,161</td><td>$ 2,739</td></tr><tr><td>Other loans individually evaluated for impairment</td><td>649</td><td></td><td>649</td></tr><tr><td>Loans collectively evaluated for impairment (a)</td><td>115,245</td><td>70,874</td><td>186,119</td></tr><tr><td>Purchased impaired loans</td><td>673</td><td>5,433</td><td>6,106</td></tr><tr><td>December 31</td><td>$117,145</td><td>$78,468</td><td>$195,613</td></tr><tr><td>Portfolio segment ALLL as a percentage of total ALLL</td><td>43%</td><td>57%</td><td>100%</td></tr><tr><td>Ratio of the allowance for loan and lease losses to total loans</td><td>1.32%</td><td>2.63%</td><td>1.84%</td></tr><tr><td>December 31, 2012</td><td></td><td></td><td></td></tr><tr><td>Allowance for Loan and Lease Losses</td><td></td><td></td><td></td></tr><tr><td>January 1</td><td>$ 1,995</td><td>$ 2,352</td><td>$ 4,347</td></tr><tr><td>Charge-offs</td><td>(804)</td><td>(1,066)</td><td>(1,870)</td></tr><tr><td>Recoveries</td><td>445</td><td>136</td><td>581</td></tr><tr><td>Net charge-offs</td><td>(359)</td><td>(930)</td><td>(1,289)</td></tr><tr><td>Provision for credit losses</td><td>138</td><td>849</td><td>987</td></tr><tr><td>Net change in allowance for unfunded loan commitments and letters of credit</td><td>(1)</td><td>(9)</td><td>(10)</td></tr><tr><td>Other</td><td>1</td><td></td><td>1</td></tr><tr><td>December 31</td><td>$ 1,774</td><td>$ 2,262</td><td>$ 4,036</td></tr><tr><td>TDRs individually evaluated for impairment</td><td>$ 40</td><td>$ 547</td><td>$ 587</td></tr><tr><td>Other loans individually evaluated for impairment</td><td>253</td><td></td><td>253</td></tr><tr><td>Loans collectively evaluated for impairment</td><td>1,242</td><td>857</td><td>2,099</td></tr><tr><td>Purchased impaired loans</td><td>239</td><td>858</td><td>1,097</td></tr><tr><td>December 31</td><td>$ 1,774</td><td>$ 2,262</td><td>$ 4,036</td></tr><tr><td>Loan Portfolio</td><td></td><td></td><td></td></tr><tr><td>TDRs individually evaluated for impairment</td><td>$ 541</td><td>$ 2,318</td><td>$ 2,859</td></tr><tr><td>Other loans individually evaluated for impairment</td><td>1,057</td><td></td><td>1,057</td></tr><tr><td>Loans collectively evaluated for impairment</td><td>106,095</td><td>68,439</td><td>174,534</td></tr><tr><td>Purchased impaired loans</td><td>1,249</td><td>6,157</td><td>7,406</td></tr><tr><td>December 31</td><td>$108,942</td><td>$76,914</td><td>$185,856</td></tr><tr><td>Portfolio segment ALLL as a percentage of total ALLL</td><td>44%</td><td>56%</td><td>100%</td></tr><tr><td>Ratio of the allowance for loan and lease losses to total loans</td><td>1.63%</td><td>2.94%</td><td>2.17%</td></tr></table>



Table 76: Rollforward of Allowance for Loan and Lease Losses and Associated Loan Data (continued from previous page)

<table><tr><td>In millions</td><td>Commercial Lending</td><td>Consumer Lending</td><td>Total</td></tr><tr><td>December 31, 2011</td><td></td><td></td><td></td></tr><tr><td>Allowance for Loan and Lease Losses</td><td></td><td></td><td></td></tr><tr><td>January 1</td><td>$ 2,567</td><td>$ 2,320</td><td>$ 4,887</td></tr><tr><td>Charge-offs</td><td>(1,199)</td><td>(1,065)</td><td>(2,264)</td></tr><tr><td>Recoveries</td><td>487</td><td>138</td><td>625</td></tr><tr><td>Net charge-offs</td><td>(712)</td><td>(927)</td><td>(1,639)</td></tr><tr><td>Provision for credit losses</td><td>177</td><td>975</td><td>1,152</td></tr><tr><td>Net change in allowance for unfunded loan commitments and letters of credit</td><td>(36)</td><td>(16)</td><td>(52)</td></tr><tr><td>Other</td><td>(1)</td><td></td><td>(1)</td></tr><tr><td>December 31</td><td>$ 1,995</td><td>$ 2,352</td><td>$ 4,347</td></tr><tr><td>TDRs individually evaluated for impairment</td><td>$ 39</td><td>$ 541</td><td>$ 580</td></tr><tr><td>Other loans individually evaluated for impairment</td><td>520</td><td></td><td>520</td></tr><tr><td>Loans collectively evaluated for impairment</td><td>1,207</td><td>1,042</td><td>2,249</td></tr><tr><td>Purchased impaired loans</td><td>229</td><td>769</td><td>998</td></tr><tr><td>December 31</td><td>$ 1,995</td><td>$ 2,352</td><td>$ 4,347</td></tr><tr><td>Loan Portfolio</td><td></td><td></td><td></td></tr><tr><td>TDRs individually evaluated for impairment</td><td>$ 405</td><td>$ 1,798</td><td>$ 2,203</td></tr><tr><td>Other loans individually evaluated for impairment</td><td>1,890</td><td></td><td>1,890</td></tr><tr><td>Loans collectively evaluated for impairment</td><td>85,167</td><td>63,087</td><td>148,254</td></tr><tr><td>Purchased impaired loans</td><td>852</td><td>5,815</td><td>6,667</td></tr><tr><td>December 31</td><td>$88,314</td><td>$70,700</td><td>$159,014</td></tr><tr><td>Portfolio segment ALLL as a percentage of total ALLL</td><td>46%</td><td>54%</td><td>100%</td></tr><tr><td>Ratio of the allowance for loan and lease losses to total loans</td><td>2.26%</td><td>3.33%</td><td>2.73%</td></tr></table>

(a) Includes $252 million of loans collectively evaluated for impairment based upon collateral values and written down to the respective collateral value less costs to sell. Accordingly, there is no allowance recorded for these loans.

Net interest income less the provision for credit losses was $8.5 billion for 2013 compared with $8.7 billion for 2012 and $7.5 billion for 2011.

## ALLOWANCE FOR UNFUNDED LOAN COMMITMENTS AND LETTERS OF CREDIT

We maintain the allowance for unfunded loan commitments and letters of credit at a level we believe is appropriate to absorb estimated probable credit losses on these unfunded credit facilities as of the balance sheet date. See Note 1 Accounting Policies for additional information.

Table 77: Rollforward of Allowance for Unfunded Loan Commitments and Letters of Credit

<table><tr><td>In millions</td><td>2013</td><td>2012</td><td>2011</td></tr><tr><td>January 1</td><td>$250</td><td>$240</td><td>$188</td></tr><tr><td>Net change in allowance for unfunded loan commitments and letters of credit</td><td>(8)</td><td>10</td><td>52</td></tr><tr><td>December 31</td><td>$242</td><td>$250</td><td>$240</td></tr></table>



## Note 8 Investment Securities

Table 78: Investment Securities Summary

<table><tr><td rowspan="2">In millions</td><td rowspan="2">Amortized Cost</td><td colspan="2">Unrealized</td><td rowspan="2">Fair Value</td></tr><tr><td>Gains</td><td>Losses</td></tr><tr><td>December 31, 2013</td><td></td><td></td><td></td><td></td></tr><tr><td>SECURITIES AVAILABLE FOR SALE</td><td></td><td></td><td></td><td></td></tr><tr><td>Debt securities</td><td></td><td></td><td></td><td></td></tr><tr><td>U.S. Treasury and government agencies</td><td>$ 3,990</td><td>$ 135</td><td>$ (7)</td><td>$ 4,118</td></tr><tr><td>Residential mortgage-backed</td><td></td><td></td><td></td><td></td></tr><tr><td>Agency</td><td>22,669</td><td>384</td><td>(222)</td><td>22,831</td></tr><tr><td>Non-agency</td><td>5,457</td><td>308</td><td>(160)</td><td>5,605</td></tr><tr><td>Commercial mortgage-backed</td><td></td><td></td><td></td><td></td></tr><tr><td>Agency</td><td>632</td><td>15</td><td>(1)</td><td>646</td></tr><tr><td>Non-agency</td><td>3,937</td><td>123</td><td>(18)</td><td>4,042</td></tr><tr><td>Asset-backed</td><td>5,754</td><td>66</td><td>(48)</td><td>5,772</td></tr><tr><td>State and municipal</td><td>2,609</td><td>52</td><td>(44)</td><td>2,617</td></tr><tr><td>Other debt</td><td>2,506</td><td>55</td><td>(18)</td><td>2,543</td></tr><tr><td>Total debt securities</td><td>47,554</td><td>1,138</td><td>(518)</td><td>48,174</td></tr><tr><td>Corporate stocks and other</td><td>434</td><td></td><td>(1)</td><td>433</td></tr><tr><td>Total securities available for sale</td><td>47,988</td><td>1,138</td><td>(519)</td><td>48,607</td></tr><tr><td>SECURITIES HELD TO MATURITY (a)</td><td></td><td></td><td></td><td></td></tr><tr><td>Debt securities</td><td></td><td></td><td></td><td></td></tr><tr><td>U.S. Treasury and government agencies</td><td>$ 239</td><td>$ 8</td><td>$ (4)</td><td>$ 243</td></tr><tr><td>Residential mortgage-backed</td><td></td><td></td><td></td><td></td></tr><tr><td>Agency</td><td>5,814</td><td>71</td><td>(64)</td><td>5,821</td></tr><tr><td>Non-agency</td><td>293</td><td></td><td>(4)</td><td>289</td></tr><tr><td>Commercial mortgage-backed</td><td></td><td></td><td></td><td></td></tr><tr><td>Agency</td><td>1,251</td><td>49</td><td></td><td>1,300</td></tr><tr><td>Non-agency</td><td>1,687</td><td>20</td><td>(5)</td><td>1,702</td></tr><tr><td>Asset-backed</td><td>1,009</td><td>2</td><td>(10)</td><td>1,001</td></tr><tr><td>State and municipal</td><td>1,055</td><td>10</td><td>(4)</td><td>1,061</td></tr><tr><td>Other debt</td><td>339</td><td>9</td><td></td><td>348</td></tr><tr><td>Total securities held to maturity</td><td>11,687</td><td>$ 169</td><td>$ (91)</td><td>11,765</td></tr><tr><td>December 31, 2012</td><td></td><td></td><td></td><td></td></tr><tr><td>SECURITIES AVAILABLE FOR SALE</td><td></td><td></td><td></td><td></td></tr><tr><td>Debt securities</td><td></td><td></td><td></td><td></td></tr><tr><td>U.S. Treasury and government agencies</td><td>$ 2,868</td><td>$ 245</td><td></td><td>$ 3,113</td></tr><tr><td>Residential mortgage-backed</td><td></td><td></td><td></td><td></td></tr><tr><td>Agency</td><td>25,844</td><td>952</td><td>$ (12)</td><td>26,784</td></tr><tr><td>Non-agency</td><td>6,102</td><td>314</td><td>(309)</td><td>6,107</td></tr><tr><td>Commercial mortgage-backed</td><td></td><td></td><td></td><td></td></tr><tr><td>Agency</td><td>602</td><td>31</td><td></td><td>633</td></tr><tr><td>Non-agency</td><td>3,055</td><td>210</td><td>(1)</td><td>3,264</td></tr><tr><td>Asset-backed</td><td>5,667</td><td>65</td><td>(79)</td><td>5,653</td></tr><tr><td>State and municipal</td><td>2,197</td><td>111</td><td>(21)</td><td>2,287</td></tr><tr><td>Other debt</td><td>2,745</td><td>103</td><td>(4)</td><td>2,844</td></tr><tr><td>Total debt securities</td><td>49,080</td><td>2,031</td><td>(426)</td><td>50,685</td></tr><tr><td>Corporate stocks and other</td><td>367</td><td></td><td></td><td>367</td></tr><tr><td>Total securities available for sale</td><td>49,447</td><td>2,031</td><td>(426)</td><td>51,052</td></tr><tr><td>SECURITIES HELD TO MATURITY (a)</td><td></td><td></td><td></td><td></td></tr><tr><td>Debt securities</td><td></td><td></td><td></td><td></td></tr><tr><td>U.S. Treasury and government agencies</td><td>$ 230</td><td>$ 47</td><td></td><td>$ 277</td></tr><tr><td>Residential mortgage-backed (agency)</td><td>4,380</td><td>202</td><td></td><td>4,582</td></tr><tr><td>Commercial mortgage-backed</td><td></td><td></td><td></td><td></td></tr><tr><td>Agency</td><td>1,287</td><td>87</td><td></td><td>1,374</td></tr><tr><td>Non-agency</td><td>2,582</td><td>85</td><td></td><td>2,667</td></tr><tr><td>Asset-backed</td><td>858</td><td>5</td><td></td><td>863</td></tr><tr><td>State and municipal</td><td>664</td><td>61</td><td></td><td>725</td></tr><tr><td>Other debt</td><td>353</td><td>19</td><td></td><td>372</td></tr><tr><td>Total securities held to maturity</td><td>10,354</td><td>$ 506</td><td></td><td>10,860</td></tr></table>



Table 78: Investment Securities Summary (continued from previous page)

<table><tr><td rowspan="2">In millions</td><td rowspan="2">Amortized Cost</td><td colspan="2">Unrealized</td><td rowspan="2">Fair Value</td></tr><tr><td>Gains</td><td>Losses</td></tr><tr><td>December 31, 2011</td><td></td><td></td><td></td><td></td></tr><tr><td>SECURITIES AVAILABLE FOR SALE</td><td></td><td></td><td></td><td></td></tr><tr><td>Debt securities</td><td></td><td></td><td></td><td></td></tr><tr><td>U.S. Treasury and government agencies</td><td>$ 3,369</td><td>$ 348</td><td></td><td>$ 3,717</td></tr><tr><td>Residential mortgage-backed</td><td></td><td></td><td></td><td></td></tr><tr><td>Agency</td><td>26,081</td><td>772</td><td>$ (61)</td><td>26,792</td></tr><tr><td>Non-agency</td><td>6,673</td><td>152</td><td>(1,268)</td><td>5,557</td></tr><tr><td>Commercial mortgage-backed</td><td></td><td></td><td></td><td></td></tr><tr><td>Agency</td><td>1,101</td><td>39</td><td></td><td>1,140</td></tr><tr><td>Non-agency</td><td>2,693</td><td>80</td><td>(17)</td><td>2,756</td></tr><tr><td>Asset-backed</td><td>3,854</td><td>31</td><td>(216)</td><td>3,669</td></tr><tr><td>State and municipal</td><td>1,779</td><td>75</td><td>(47)</td><td>1,807</td></tr><tr><td>Other debt</td><td>2,691</td><td>83</td><td>(12)</td><td>2,762</td></tr><tr><td>Total debt securities</td><td>48,241</td><td>1,580</td><td>(1,621)</td><td>48,200</td></tr><tr><td>Corporate stocks and other</td><td>368</td><td></td><td></td><td>368</td></tr><tr><td>Total securities available for sale</td><td>$48,609</td><td>$1,580</td><td>$(1,621)</td><td>$48,568</td></tr><tr><td>SECURITIES HELD TO MATURITY (a)</td><td></td><td></td><td></td><td></td></tr><tr><td>Debt securities</td><td></td><td></td><td></td><td></td></tr><tr><td>U.S. Treasury and government agencies</td><td>$ 221</td><td>$ 40</td><td></td><td>$ 261</td></tr><tr><td>Residential mortgage-backed (agency)</td><td>4,761</td><td>131</td><td>$ (1)</td><td>4,891</td></tr><tr><td>Commercial mortgage-backed</td><td></td><td></td><td></td><td></td></tr><tr><td>Agency</td><td>1,332</td><td>50</td><td></td><td>1,382</td></tr><tr><td>Non-agency</td><td>3,467</td><td>108</td><td>(2)</td><td>3,573</td></tr><tr><td>Asset-backed</td><td>1,251</td><td>14</td><td>(3)</td><td>1,262</td></tr><tr><td>State and municipal</td><td>671</td><td>31</td><td></td><td>702</td></tr><tr><td>Other debt</td><td>363</td><td>16</td><td></td><td>379</td></tr><tr><td>Total securities held to maturity</td><td>$12,066</td><td>$ 390</td><td>$ (6)</td><td>$12,450</td></tr></table>

(a) Held to maturity securities transferred from available for sale are included in held to maturity at fair value at the time of transfer. The amortized cost of held to maturity securities included net unrealized gains of $11 million, $142 million and $179 million at December 31, 2013, 2012 and 2011, respectively, related to securities transferred, which are offset in Accumulated Other Comprehensive Income, net of tax.

The fair value of investment securities is impacted by interest rates, credit spreads, market volatility and liquidity conditions. Net unrealized gains and losses in the securities available for sale portfolio are included in Shareholders' equity as Accumulated other comprehensive income or loss, net of tax, unless credit-related. Securities held to maturity are carried at amortized cost. At December 31, 2013, Accumulated other comprehensive income included pretax gains of $69 million from derivatives that hedged the purchase of investment securities classified as held to maturity. The gains will be accreted into interest income as an adjustment of yield on the securities.
During 2013, we transferred securities with a fair value of $1.9 billion from available for sale to held to maturity. The securities transferred included $9 billion of agency residential mortgage-backed securities, $3 billion of non-agency residential mortgage backed securities, $3 billion of non-agency commercial mortgage-backed securities and $4 billion of state and municipal securities. The non-agency mortgage-backed and state and municipal securities were predominantly AAA-equivalent. In addition, the non-agency residential mortgage-backed securities were 2013 originations. We changed our intent and committed to hold these high-quality securities to maturity in order to reduce the impact of price volatility on Accumulated other comprehensive income and certain capital measures, taking into consideration market conditions and changes to regulatory capital requirements under Basel III capital standards. The securities were reclassified at fair value at the time of transfer and the transfer represented a non-cash transaction. Accumulated other comprehensive income included net pretax unrealized gains of $11 million at transfer, which are being accreted over the remaining life of the related securities as an adjustment of yield in a manner consistent with the amortization of the net premium on the same transferred securities, resulting in no impact on net income.



Table 79 presents gross unrealized losses on securities available for sale at December 31, 2013 and December 31, 2012. The securities are segregated between investments that have been in a continuous unrealized loss position for less than twelve months and twelve months or more based on the point in time that the fair value declined below the amortized cost basis. The table includes debt securities where a portion of other-than-temporary impairment (OTTI) has been recognized in Accumulated other comprehensive income (loss).

Table 79: Gross Unrealized Loss and Fair Value of Securities Available for Sale

<table><tr><td rowspan="2">In millions</td><td colspan="3">Unrealized loss position less than 12 months</td><td colspan="3">Unrealized loss position 12 months or more</td><td colspan="2">Total</td></tr><tr><td>Unrealized Loss</td><td>Fair Value</td><td>Unrealized Loss</td><td>Fair Value</td><td>Unrealized Loss</td><td>Fair Value</td><td></td><td></td></tr><tr><td>December 31, 2013</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Debt securities</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S. Treasury and government agencies</td><td>$ (7)</td><td>$ 1,066</td><td></td><td></td><td></td><td>$ (7)</td><td>$ 1,066</td><td></td></tr><tr><td>Residential mortgage-backed</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Agency</td><td>(210)</td><td>7,950</td><td>$ (12)</td><td>$ 293</td><td>(222)</td><td>8,243</td><td></td><td></td></tr><tr><td>Non-agency</td><td>(18)</td><td>855</td><td>(142)</td><td>1,719</td><td>(160)</td><td>2,574</td><td></td><td></td></tr><tr><td>Commercial mortgage-backed</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Agency</td><td>(1)</td><td>23</td><td></td><td></td><td>(1)</td><td>23</td><td></td><td></td></tr><tr><td>Non-agency</td><td>(18)</td><td>1,315</td><td></td><td>14</td><td>(18)</td><td>1,329</td><td></td><td></td></tr><tr><td>Asset-backed</td><td>(11)</td><td>1,752</td><td>(37)</td><td>202</td><td>(48)</td><td>1,954</td><td></td><td></td></tr><tr><td>State and municipal</td><td>(23)</td><td>897</td><td>(21)</td><td>286</td><td>(44)</td><td>1,183</td><td></td><td></td></tr><tr><td>Other debt</td><td>(17)</td><td>844</td><td>(1)</td><td>12</td><td>(18)</td><td>856</td><td></td><td></td></tr><tr><td>Total debt securities</td><td>(305)</td><td>14,702</td><td>(213)</td><td>2,526</td><td>(518)</td><td>17,228</td><td></td><td></td></tr><tr><td>Corporate stocks and other</td><td>(1)</td><td>15</td><td></td><td></td><td>(1)</td><td>15</td><td></td><td></td></tr><tr><td>Total</td><td>$ (306)</td><td>$14,717</td><td>$ (213)</td><td>$2,526</td><td>$ (519)</td><td>$17,243</td><td></td><td></td></tr><tr><td>December 31, 2012</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Debt securities</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Residential mortgage-backed</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Agency</td><td>$ (9)</td><td>$ 1,128</td><td>$ (3)</td><td>$ 121</td><td>$ (12)</td><td>$ 1,249</td><td></td><td></td></tr><tr><td>Non-agency</td><td>(3)</td><td>219</td><td>(306)</td><td>3,185</td><td>(309)</td><td>3,404</td><td></td><td></td></tr><tr><td>Commercial mortgage-backed</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Non-agency</td><td>(1)</td><td>60</td><td></td><td></td><td>(1)</td><td>60</td><td></td><td></td></tr><tr><td>Asset-backed</td><td>(1)</td><td>370</td><td>(78)</td><td>625</td><td>(79)</td><td>995</td><td></td><td></td></tr><tr><td>State and municipal</td><td>(2)</td><td>240</td><td>(19)</td><td>518</td><td>(21)</td><td>758</td><td></td><td></td></tr><tr><td>Other debt</td><td>(2)</td><td>61</td><td>(2)</td><td>15</td><td>(4)</td><td>76</td><td></td><td></td></tr><tr><td>Total</td><td>$ (18)</td><td>$ 2,078</td><td>$ (408)</td><td>$4,464</td><td>$ (426)</td><td>$ 6,542</td><td></td><td></td></tr></table>

The gross unrealized loss on debt securities held to maturity was $98 million at December 31, 2013 and less than $1 million at December 31, 2012. The majority of the gross unrealized loss at December 31, 2013 related to agency residential mortgage-backed securities. The fair value of debt securities held to maturity that were in a continuous loss position for less than 12 months was $3.6 billion and $73 million at December 31, 2013 and December 31, 2012, respectively, and positions that were in a continuous loss position for 12 months or more were $48 million and $56 million at December 31, 2013 and December 31, 2012, respectively. For securities transferred to held to maturity from available for sale, the unrealized loss for purposes of this analysis is determined by comparing the security’s original amortized cost to its current estimated fair value.
EVALUATING INVESTMENT SECURITIES FOR OTHER-THAN-TEMPORARY IMPAIRMENTS

For the securities in the preceding Table 79, as of December 31, 2013 we do not intend to sell and believe we will not be required to sell the securities prior to recovery of the amortized cost basis.

On at least a quarterly basis, we conduct a comprehensive security-level assessment on all securities. For those securities in an unrealized loss position we determine if OTTI exists. An unrealized loss exists when the current fair value of an individual security is less than its amortized cost basis. An OTTI loss must be recognized for a debt security in an unrealized loss position if we intend to sell the security or it is more likely than not we will be required to sell the security.



prior to recovery of its amortized cost basis. In this situation, the amount of loss recognized in income is equal to the difference between the fair value and the amortized cost basis of the security. Even if we do not expect to sell the security, we must evaluate the expected cash flows to be received to determine if we believe a credit loss has occurred. In the event of a credit loss, only the amount of impairment associated with the credit loss is recognized in income. The portion of the unrealized loss relating to other factors, such as liquidity conditions in the market or changes in market interest rates, is recorded in accumulated other comprehensive income (loss).

The security-level assessment is performed on each security, regardless of the classification of the security as available for sale or held to maturity. Our assessment considers the security structure, recent security collateral performance metrics if applicable, external credit ratings, failure of the issuer to make scheduled interest or principal payments, our judgment and expectations of future performance, and relevant independent industry research, analysis and forecasts. Results of the periodic assessment are reviewed by a cross-functional senior management team representing Asset & Liability Management, Finance, and Market Risk Management. The senior management team considers the results of the assessments, as well as other factors, in determining whether the impairment is other-than-temporary.

Substantially all of the credit impairment we have recognized relates to non-agency residential mortgage-backed securities and asset-backed securities collateralized by first-lien and second-lien non-agency residential mortgage loans. Potential credit losses on these securities are evaluated on a security-by-security basis. Collateral performance assumptions are developed for each security after reviewing collateral composition and collateral performance statistics. This includes analyzing recent delinquency roll rates, loss severities, voluntary prepayments and various other collateral and performance metrics. This information is then combined with general expectations on the housing market, employment and other macroeconomic factors to develop estimates of future performance.
Security level assumptions for prepayments, loan defaults and loss given default are applied to each non-agency residential mortgage-backed security and asset-backed security collateralized by first-lien and second-lien non-agency residential mortgage loans using a third-party cash flow model. The third-party cash flow model then generates projected cash flows according to the structure of each security. Based on the results of the cash flow analysis, we determine whether we expect that we will recover the amortized cost basis of our security.

The following table provides detail on the significant assumptions used to determine credit impairment for non-agency residential mortgage-backed and asset-backed securities collateralized by first-lien and second-lien non-agency residential mortgage loans.

Table 80: Credit Impairment Assessment Assumptions – Non-Agency Residential Mortgage-Backed and Asset-Backed Securities

<table><tr><td>December 31, 2013</td><td>Range</td><td>Weighted-average (a)</td></tr><tr><td colspan="3">Long-term prepayment rate (annual CPR)</td></tr><tr><td>Prime</td><td>7 - 20%</td><td>13%</td></tr><tr><td>Alt-A</td><td>5 - 12</td><td>6</td></tr><tr><td>Option ARM</td><td>3 - 6</td><td>3</td></tr><tr><td colspan="3">Remaining collateral expected to default</td></tr><tr><td>Prime</td><td>1 - 39%</td><td>15%</td></tr><tr><td>Alt-A</td><td>7 - 56</td><td>31</td></tr><tr><td>Option ARM</td><td>17 - 61</td><td>42</td></tr><tr><td colspan="3">Loss severity</td></tr><tr><td>Prime</td><td>25 - 70%</td><td>42%</td></tr><tr><td>Alt-A</td><td>30 - 82</td><td>57</td></tr><tr><td>Option ARM</td><td>40 - 80</td><td>60</td></tr></table>

(a) Calculated by weighting the relevant assumption for each individual security by the current outstanding cost basis of the security.

During 2013, 2012 and 2011, respectively, the OTTI credit losses recognized in Noninterest income and the OTTI noncredit losses recognized in Accumulated other comprehensive income (loss), net of tax, on securities that we do not expect to sell were as follows:

Table 81: Other-Than-Temporary Impairments

<table><tr><td>Year ended December 31In millions</td><td>2013</td><td>2012</td><td>2011</td></tr><tr><td>Credit portion of OTTI losses</td><td></td><td></td><td></td></tr><tr><td>Available for sale securities:</td><td></td><td></td><td></td></tr><tr><td>Non-agency residential mortgage-backed</td><td>$ (10)</td><td>$ (99)</td><td>$ (130)</td></tr><tr><td>Asset-backed</td><td>(6)</td><td>(11)</td><td>(21)</td></tr><tr><td>Other debt</td><td></td><td>(1)</td><td>(1)</td></tr><tr><td>Total credit portion of OTTI losses</td><td>(16)</td><td>(111)</td><td>(152)</td></tr><tr><td>Noncredit portion of OTTI losses</td><td>2</td><td>32</td><td>(268)</td></tr><tr><td>Total OTTI Losses</td><td>$ (14)</td><td>$ (79)</td><td>$ (420)</td></tr></table>



The following table presents a rollforward of the cumulative OTTI credit losses recognized in earnings for all debt securities for which a portion of an OTTI loss was recognized in Accumulated other comprehensive income (loss).

Table 82: Rollforward of Cumulative OTTI Credit Losses Recognized in Earnings

<table><tr><td>Year ended December 31In millions</td><td>2013</td><td>2012</td></tr><tr><td>Balance at beginning of period</td><td>$ (1,201)</td><td>$ (1,091)</td></tr><tr><td>Loss where impairment was not previously recognized</td><td></td><td>(10)</td></tr><tr><td>Additional loss where credit impairment was previously recognized</td><td>(16)</td><td>(101)</td></tr><tr><td>Reduction due to credit impaired securities sold or matured</td><td>57</td><td>1</td></tr><tr><td>Balance at end of period</td><td>$ (1,160)</td><td>$ (1,201)</td></tr></table>

Information relating to gross realized securities gains and losses from the sales of securities is set forth in the following table.

Table 83: Gains (Losses) on Sales of Securities Available for Sale

<table><tr><td>In millions</td><td>Proceeds</td><td>Gross Gains</td><td>Gross Losses</td><td>Net Gains</td><td>Tax Expense</td></tr><tr><td>For the year ended December 31</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>2013</td><td>$ 8,178</td><td>$146</td><td>$ (47)</td><td>$ 99</td><td>$35</td></tr><tr><td>2012</td><td>9,441</td><td>214</td><td>(10)</td><td>204</td><td>71</td></tr><tr><td>2011</td><td>21,039</td><td>406</td><td>(157)</td><td>249</td><td>87</td></tr></table>

The following table presents, by remaining contractual maturity, the amortized cost, fair value and weighted-average yield of debt securities at December 31, 2013.

Table 84: Contractual Maturity of Debt Securities

<table><tr><td>December 31, 2013Dollars in millions</td><td>1 Year or Less</td><td>After 1 Year through 5 Years</td><td>After 5 Years through 10 Years</td><td>After 10 Years</td><td>Total</td></tr><tr><td>SECURITIES AVAILABLE FOR SALE</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S. Treasury and government agencies</td><td>$ 1</td><td>$1,152</td><td>$2,674</td><td>$ 163</td><td>$ 3,990</td></tr><tr><td>Residential mortgage-backed</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Agency</td><td></td><td>72</td><td>489</td><td>22,108</td><td>22,669</td></tr><tr><td>Non-agency</td><td></td><td>10</td><td>1</td><td>5,446</td><td>5,457</td></tr><tr><td>Commercial mortgage-backed</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Agency</td><td>66</td><td>430</td><td>36</td><td>100</td><td>632</td></tr><tr><td>Non-agency</td><td></td><td>58</td><td>54</td><td>3,825</td><td>3,937</td></tr><tr><td>Asset-backed</td><td>32</td><td>973</td><td>2,335</td><td>2,414</td><td>5,754</td></tr><tr><td>State and municipal</td><td>7</td><td>117</td><td>349</td><td>2,136</td><td>2,609</td></tr><tr><td>Other debt</td><td>459</td><td>1,301</td><td>475</td><td>271</td><td>2,506</td></tr><tr><td>Total debt securities available for sale</td><td>$ 565</td><td>$4,113</td><td>$6,413</td><td>$36,463</td><td>$47,554</td></tr><tr><td>Fair value</td><td>$ 570</td><td>$4,209</td><td>$6,524</td><td>$36,871</td><td>$48,174</td></tr><tr><td>Weighted-average yield, GAAP basis</td><td>3.01%</td><td>2.49%</td><td>2.36%</td><td>3.16%</td><td>2.99%</td></tr><tr><td>SECURITIES HELD TO MATURITY</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S. Treasury and government agencies</td><td></td><td></td><td></td><td>$ 239</td><td>$ 239</td></tr><tr><td>Residential mortgage-backed</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Agency</td><td></td><td></td><td></td><td>5,814</td><td>5,814</td></tr><tr><td>Non-agency</td><td></td><td></td><td></td><td>293</td><td>293</td></tr><tr><td>Commercial mortgage-backed</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Agency</td><td></td><td>$ 938</td><td>$ 308</td><td>5</td><td>1,251</td></tr><tr><td>Non-agency</td><td></td><td>6</td><td></td><td>1,681</td><td>1,687</td></tr><tr><td>Asset-backed</td><td></td><td></td><td>64</td><td>945</td><td>1,009</td></tr><tr><td>State and municipal</td><td></td><td>36</td><td>457</td><td>562</td><td>1,055</td></tr><tr><td>Other debt</td><td></td><td></td><td>339</td><td></td><td>339</td></tr><tr><td>Total debt securities held to maturity</td><td></td><td>$ 980</td><td>$1,168</td><td>$ 9,539</td><td>$11,687</td></tr><tr><td>Fair value</td><td>$ 1</td><td>$1,017</td><td>$1,196</td><td>$ 9,551</td><td>$11,765</td></tr><tr><td>Weighted-average yield, GAAP basis</td><td>2.42%</td><td>3.24%</td><td>3.73%</td><td>3.64%</td><td>3.62%</td></tr></table>



Based on current interest rates and expected prepayment speeds, the weighted-average expected maturity of the investment securities portfolio (excluding corporate stocks and other) was 4.9 years at December 31, 2013 and 4.0 years at December 31, 2012. The weighted-average expected maturity of mortgage and other asset-backed debt securities were as follows as of December 31, 2013:

Table 85: Weighted-Average Expected Maturity of Mortgage and Other Asset-Backed Debt Securities

<table><tr><td>December 31, 2013</td><td>Years</td></tr><tr><td>Agency residential mortgage-backed securities</td><td>5.0</td></tr><tr><td>Non-agency residential mortgage-backed securities</td><td>5.8</td></tr><tr><td>Agency commercial mortgage-backed securities</td><td>3.9</td></tr><tr><td>Non-agency commercial mortgage-backed securities</td><td>3.0</td></tr><tr><td>Asset-backed securities</td><td>3.6</td></tr></table>

Weighted-average yields are based on historical cost with effective yields weighted for the contractual maturity of each security. At December 31, 2013, there were no securities of a single issuer, other than FNMA, that exceeded 10% of Total shareholders' equity.

The following table presents the fair value of securities that have been either pledged to or accepted from others to collateralize outstanding borrowings.

Table 86: Fair Value of Securities Pledged and Accepted as Collateral

<table><tr><td>In millions</td><td>December 31 2013</td><td>December 31 2012</td></tr><tr><td>Pledged to others</td><td>$18,772</td><td>$25,648</td></tr><tr><td>Accepted from others:</td><td></td><td></td></tr><tr><td>Permitted by contract or custom to sell or replege</td><td>1,571</td><td>1,015</td></tr><tr><td>Permitted amount replegged to others</td><td>1,343</td><td>685</td></tr></table>

The securities pledged to others include positions held in our portfolio of investment securities, trading securities, and securities accepted as collateral from others that we are permitted by contract or custom to sell or replege, and were used to secure public and trust deposits, repurchase agreements, and for other purposes. Total securities pledged to others decreased due primarily to the issuance of $6.2 billion in standby letters of credit on our behalf by the FHLB-Pittsburgh to secure certain public deposits previously collateralized with securities.

## NOTE 9 FAIR VALUE

## FAIR VALUE MEASUREMENT

Fair value is defined in GAAP as the price that would be received to sell an asset or the price that would be paid to transfer a liability on the measurement date. GAAP focuses on the exit price in the principal or most advantageous market for the asset or liability in an orderly transaction between market participants. GAAP establishes a fair value reporting hierarchy to maximize the use of observable inputs when measuring fair value and defines the three levels of inputs as noted below.

## Level 1

Fair value is determined using a quoted price in an active market for identical assets or liabilities. Level 1 assets and liabilities may include debt securities, equity securities and listed derivative contracts that are traded in an active exchange market and certain U.S. Treasury securities that are actively traded in over-the-counter markets.

## Level 2

Fair value is estimated using inputs other than quoted prices included within Level 1 that are observable for assets or liabilities, either directly or indirectly. Level 2 assets and liabilities may include debt securities, equity securities and listed derivative contracts with quoted prices that are traded in markets that are not active, and certain debt and equity securities and over-the-counter derivative contracts whose fair value is determined using a pricing model without significant unobservable inputs.

## Level 3

Fair value is estimated using unobservable inputs that are significant to the fair value of the assets or liabilities. Level 3 assets and liabilities may include financial instruments whose value is determined using pricing services, pricing models with internally developed assumptions, discounted cash flow methodologies, or similar techniques, as well as other instruments for which the determination of fair value requires significant management judgment or estimation.

Certain assets which have been adjusted due to impairment are accounted for at either fair value or lower of amortized cost or fair value on a nonrecurring basis and consist primarily of certain nonaccrual loans, loans held for sale, commercial mortgage servicing rights, equity investments and other assets. These assets which are generally classified as Level 3 are included in Table 90 in this Note 9.

We characterize active markets as those where transaction volumes are sufficient to provide objective pricing information, with reasonably narrow bid/ask spreads and where dealer quotes received do not vary widely and are based on current information. Inactive markets are typically characterized by low transaction volumes, price quotations that vary substantially among market participants or are not based on current information, wide bid/ask spreads, a



significant increase in implied liquidity risk premiums, yields, or performance indicators for observed transactions or quoted prices compared to historical periods, a significant decline or absence of a market for new issuance, or any combination of the above factors. We also consider nonperformance risks including credit risk as part of our valuation methodology for all assets and liabilities measured at fair value.

Any models used to determine fair values or to validate dealer quotes based on the descriptions below are subject to review and independent testing as part of our model validation and internal control testing processes. Our Model Risk Management Committee reviews significant models on at least an annual basis. In addition, we have teams, independent of the traders, which verify marks and assumptions used for valuations at each period end.

Assets and liabilities measured at fair value, by their nature, result in a higher degree of financial statement volatility. Assets and liabilities classified within Level 3 inherently require the use of various assumptions, estimates and judgments when measuring their fair value. As observable market activity is commonly not available to use when estimating the fair value of Level 3 assets and liabilities, we must estimate fair value using various modeling techniques. These techniques include the use of a variety of inputs/assumptions including credit quality, liquidity, interest rates or other relevant inputs across the entire population of our Level 3 assets and liabilities. Changes in the significant underlying factors or assumptions (either an increase or a decrease) in any of these areas underlying our estimates may result in a significant increase/decrease in the Level 3 fair value measurement of a particular asset and/or liability from period to period.

## FINANCIAL INSTRUMENTS ACCOUNTED FOR AT FAIR VALUE ON A RECURRING BASIS

SECURITIES AVAILABLE FOR SALE AND TRADING SECURITIES
Securities accounted for at fair value include both the available for sale and trading portfolios. We primarily use prices obtained from pricing services, dealer quotes, or recent trades to determine the fair value of securities. As of December 31, 2013, 81% of the positions in these portfolios were priced by using pricing services provided by third-party vendors. The third-party vendors use a variety of methods when pricing securities that incorporate relevant market data to arrive at an estimate of what a buyer in the marketplace would pay for a security under current market conditions. One of the vendor's prices are set with reference to market activity for highly liquid assets such as U.S. Treasury and agency securities and agency residential mortgage-backed securities, and matrix pricing for other asset classes, such as commercial mortgage and other asset-backed securities. Another vendor primarily uses discounted cash flow pricing models considering adjustments for spreads and prepayments for the instruments we value using this service, such as non-agency residential mortgage-backed securities, agency adjustable rate mortgage securities, agency collateralized mortgage obligations (CMOs), commercial mortgage-backed securities and municipal bonds. The vendors we use provide pricing services on a global basis and have quality management processes in place to monitor the integrity of the valuation inputs and the prices provided to users, including procedures to consider and incorporate information received from pricing service users who may challenge a price. We monitor and validate the reliability of vendor pricing on an ongoing basis through pricing methodology reviews, by performing detailed reviews of the assumptions and inputs used by the vendor to price individual securities, and through price validation testing. Price validation testing is performed independent of the risk-taking function and involves corroborating the prices received from third-party vendors with prices from another third-party source, by reviewing valuations of comparable instruments, by comparison to internal valuations, or by reference to recent sales of similar securities. Securities not priced by one of our pricing vendors may be valued using a dealer quote. Dealer quotes received are typically non-binding. Securities priced using a dealer quote are subject to corroboration either with another dealer quote, by comparison to similar securities priced by either a third-party vendor or another dealer, or through internal valuation in order to validate that the quote is representative of the market. Security prices are also validated through actual cash settlement upon sale of a security.

A cross-functional team comprised of representatives from Asset & Liability Management, Finance, and Market Risk Management oversees the governance of the processes and methodologies used to estimate the fair value of securities and the price validation testing that is performed. This management team reviews pricing sources and trends and the results of validation testing.

Securities are classified within the fair value hierarchy after giving consideration to the activity level in the market for the security type and the observability of the inputs used to determine the fair value. When a quoted price in an active market exists for the identical security, this price is used to determine fair value and the security is classified within Level 1 of the hierarchy. Level 1 securities include certain U.S. Treasury securities and exchange traded equities. When a quoted price in an active market for the identical security is not available, fair value is estimated using either an alternative market approach, such as a recent trade or matrix pricing, or an income approach, such as a discounted cash flow pricing model. If the inputs to the valuation are based primarily on market observable information, then the security is classified within Level 2 of the hierarchy. Level 2 securities include agency debt securities, agency residential mortgage-backed securities, agency and non-agency commercial mortgage-backed securities, certain non-agency residential mortgage-backed securities, asset-backed securities collateralized by non-mortgage-related consumer loans, municipal securities, and other debt securities. Level 2 securities are predominantly priced by third parties, either a pricing vendor or dealer.



In certain cases where there is limited activity or less transparency around the inputs to the valuation, securities are classified within Level 3 of the hierarchy. Securities classified as Level 3 consist primarily of non-agency residential mortgage-backed and asset-backed securities collateralized by first- and second-lien residential mortgage loans. Fair value for these securities is primarily estimated using pricing obtained from third-party vendors. In some cases, fair value is estimated using a dealer quote, by reference to prices of securities of a similar vintage and collateral type or by reference to recent sales of similar securities. Market activity for these security types is limited with little price transparency. As a result, these securities are generally valued by the third-party vendor using a discounted cash flow approach that incorporates observable market activity where available. Significant inputs to the valuation include prepayment projections and credit loss assumptions (default rate and loss severity) and discount rates that are deemed representative of current market conditions. The discount rates used incorporate a spread over the benchmark curve that takes into consideration liquidity risk and potential credit risk not already included in the credit loss assumptions. Significant increases (decreases) in any of those assumptions in isolation would result in a significantly lower (higher) fair value measurement. Prepayment estimates generally increase when market interest rates decline and decrease when market interest rates rise. Credit loss estimates are driven by the ability of borrowers to pay their loans and housing market prices and are impacted by changes in overall macroeconomic conditions, typically increasing when economic conditions worsen and decreasing when conditions improve. An increase in the estimated prepayment rate typically results in a decrease in estimated credit losses and vice versa. Discount rates typically increase when market interest rates increase and/or credit and liquidity risks increase. Similarly, discount rates typically decrease when market interest rates decline and/or credit and liquidity conditions improve. Price validation procedures are performed and the results are reviewed for these Level 3 securities by a cross-functional Asset & Liability Management, Finance, and Market Risk Management team. Specific price validation procedures performed for these securities include comparing current prices to historical pricing trends by collateral type and vintage, comparing prices by product type to indicative pricing grids published by market makers, and by obtaining corroborating prices from another third-party source.

Certain infrequently traded debt securities within the State and municipal and Other debt securities available-for-sale and Trading securities categories are also classified in Level 3. The significant unobservable inputs used to estimate the fair value of these securities include an estimate of expected credit losses and a discount for liquidity risk. These inputs are incorporated into the fair value measurement by either increasing the spread over the benchmark curve or by applying a credit and liquidity discount to the par value of the security. Significant increases (decreases) in credit and/or liquidity risk could result in a significantly lower (higher) fair value estimate.

## FINANCIAL DERIVATIVES

Exchange-traded derivatives are valued using quoted market prices and are classified as Level 1. However, the majority of derivatives that we enter into are executed over-the-counter and are valued using internal models. These derivatives are primarily classified as Level 2 as the readily observable market inputs to these models are validated to external sources. The external sources for these inputs include industry pricing services, or are corroborated through recent trades, dealer quotes, yield curves, implied volatility or other market-related data. Level 2 financial derivatives are primarily estimated using a combination of Eurodollar future prices and observable benchmark interest rate swaps to construct projected discounted cash flows. Financial derivatives that are priced using significant management judgment or assumptions are classified as Level 3.

Fair value information for Level 3 financial derivatives is presented separately for interest rate contracts and other contracts. Interest rate contracts include residential and commercial mortgage interest rate lock commitments and certain interest rate options. Other contracts include risk participation agreements and other types of contracts.

The fair value of residential mortgage loan commitment assets as of December 31, 2013 are included in the Insignificant Level 3 assets, net of liabilities line item in Table 89 in this Note 9. Significant unobservable inputs for residential mortgage loan commitments include the probability of funding and embedded servicing. The probability of funding for residential mortgage loan commitments represents the expected proportion of loan commitments in the pipeline that will fund. Additionally, embedded in the market price of the underlying loan is a value for retaining servicing of the loan once it is sold. Significant increases (decreases) in the fair value of a residential mortgage loan commitment asset (liability) result when the probability of funding increases (decreases) and when the embedded servicing value increases (decreases).

The fair value of commercial mortgage loan commitment assets and liabilities as of December 31, 2013 and 2012 are included in the Insignificant Level 3 assets, net of liabilities line item in Table 89 in this Note 9. Significant unobservable inputs for commercial mortgage loan commitments include spread over the benchmark U.S. Treasury interest rate and the embedded servicing value. The spread over the benchmark curve reflects management assumptions regarding credit and liquidity risks. Embedded servicing value reflects the estimated value for retaining the right to service the underlying loan once it is sold. Significant increases (decreases) in the fair value of commercial mortgage loan commitments result when the spread over the benchmark curve decreases (increases) or the embedded servicing value increases (decreases).



The fair value of interest rate option assets and liabilities as of December 31, 2013 and 2012 are included in the Insignificant Level 3 assets, net of liabilities line item in Table 89 in this Note 9. The significant unobservable input used in the fair value measurement of the interest rate options is expected interest rate volatility. Significant increases (decreases) in interest rate volatility would result in a significantly higher (lower) fair value measurement.

The fair value of risk participation agreement assets and liabilities as of December 31, 2013 and 2012 are included in the Insignificant Level 3 assets, net of liabilities line item in Table 89 in this Note 9. The significant unobservable inputs used in the fair value measurement of risk participation agreements are probability of default and loss severity. Significant increases (decreases) in probability of default and loss severity would result in a significantly higher (lower) fair value measurement.

Significant unobservable inputs for the other contracts for derivative liabilities as of December 31, 2012 include credit and liquidity discount and spread over the benchmark curve that are deemed representative of current market conditions. Significant increases (decreases) in these assumptions would result in significantly lower (higher) fair value measurement.

In connection with the sales of a portion of our Visa Class B common shares in 2013 and 2012, we entered into swap agreements with the purchaser of the shares to account for future changes in the value of the Class B common shares resulting from changes in the settlement of certain specified litigation and its effect on the conversion rate of Class B common shares into Visa Class A common shares and to make payments calculated by reference to the market price of the Class A common shares and a fixed rate of interest. The swaps are classified as Level 3 instruments and the fair values of the liability positions totaled $90 million at December 31, 2013 and $43 million at December 31, 2012, respectively. The fair values of the swap agreements are determined using a discounted cash flow methodology. The significant unobservable inputs to the valuations are estimated changes in the conversion rate of the Class B common shares into Class A common shares and the estimated growth rate of the Class A share price. A decrease in the conversion rate will have a negative impact on the fair value of the swaps and vice versa. Independent of changes in the conversion rate, an increase in the estimated growth rate of the Class A share price will have a negative impact on the fair value of the swaps and vice versa, through its impact on periodic payments due to the counterparty until the maturity dates of the swaps. The fair values of our derivatives include a credit valuation adjustment (CVA) to reflect our own and our counterparties' nonperformance risk. Our CVA is computed using new loan pricing and considers externally available bond spreads, in conjunction with internal historical recovery observations.

## RESIDENTIAL MORTGAGE LOANS HELD FOR SALE

We account for certain residential mortgage loans originated for sale at fair value on a recurring basis. The election of the fair value option aligns the accounting for the residential mortgages with the related hedges. Additionally, we have elected to account for loans repurchased due to breaches of representations and warranties at fair value.

Residential mortgage loans are valued based on quoted market prices, where available, prices for other traded mortgage loans with similar characteristics, and purchase commitments and bid information received from market participants. The prices are adjusted as necessary to include the embedded servicing value in the loans and to take into consideration the specific characteristics of certain loans that are priced based on the pricing of similar loans. These adjustments represent unobservable inputs to the valuation but are not considered significant given the relative insensitivity of the value to changes in these inputs to the fair value of the loans. Accordingly, the majority of residential mortgage loans held for sale are classified as Level 2. This category also includes repurchased and temporarily unsalable residential mortgage loans. These loans are repurchased due to a breach of representations and warranties in the loan sales agreement and typically occur after the loan is in default. The temporarily unsalable loans have an origination defect that makes them currently unable to be sold into the performing loan sales market. Because transaction details regarding sales of this type of loan are often unavailable, unobservable bid information from brokers and investors is heavily relied upon. Accordingly, based on the significance of unobservable inputs, these loans are classified as Level 3.

## TRADING LOANS

We have elected to account for certain trading loans at fair value. The fair value for trading loans is based on pricing from average bid broker quotes received from a loan pricing service, sale commitments, or a model based on indications received in marketing the credit or on the loan’s characteristics in comparison to market data on similar loans. These instruments are classified as Level 2.



## Residential Mortgage Servicing Rights

Residential MSRs are carried at fair value on a recurring basis. Assumptions incorporated into the residential MSRs valuation model reflect management’s best estimate of factors that a market participant would use in valuing the residential MSRs. Although sales of residential MSRs do occur, residential MSRs do not trade in an active, open market with readily observable prices so the precise terms and conditions of sales are not available. As a benchmark for the reasonableness of its residential MSRs fair value, PNC obtained opinions of value from independent parties (“brokers”). These brokers provided a range (+/- 10 bps) based upon their own discounted cash flow calculations of our portfolio that reflect conditions in the secondary market and any recently executed servicing transactions. PNC compares its internally-developed residential MSRs value to the ranges of values received from the brokers. If our residential MSRs fair value falls outside of the brokers’ ranges, management will assess whether a valuation adjustment is warranted. For the periods presented, PNC’s residential MSRs value did not fall outside of the brokers’ ranges. We consider our residential MSRs value to represent a reasonable estimate of fair value. Due to the nature of the valuation inputs, residential MSRs are classified as Level 3.

The significant unobservable inputs used in the fair value measurement of residential MSRs are constant prepayment rates and spread over the benchmark curve. Significant increases (decreases) in prepayment rates and spread over the benchmark curve would result in lower (higher) fair market value of residential MSRs.

## Commercial Mortgage Loans Held for Sale

We account for certain commercial mortgage loans classified as held for sale at fair value. The election of the fair value option aligns the accounting for the commercial mortgages with the related hedges.

We determine the fair value of commercial mortgage loans held for sale by using a discounted cash flow model. Fair value is determined using sale valuation assumptions that management believes a market participant would use in pricing the loans. When available, valuation assumptions include observable inputs based on the benchmark LIBOR interest rate swap curve and whole loan sales. The significant unobservable input is management’s assumption of the spread applied to the benchmark rate. The spread over the benchmark curve includes management’s assumptions of the impact of credit and liquidity risk. Significant increases (decreases) in the spread applied to the benchmark would result in a significantly lower (higher) asset value. The wide range of the spread over the benchmark curve is due to the varying risk and underlying property characteristics within our portfolio. Based on the significance of unobservable inputs, we classified this portfolio as Level 3.

## Equity Investments

The valuation of direct and indirect private equity investments requires significant management judgment due to the absence of quoted market prices, inherent lack of liquidity and the long-term nature of such investments. The carrying values of direct and affiliated partnership interests reflect the expected exit price and are based on various techniques including multiples of adjusted earnings of the entity, independent appraisals, anticipated financing and sale transactions with third parties, or the pricing used to value the entity in a recent financing transaction. A multiple of adjusted earnings calculation is the valuation technique utilized most frequently and the multiple of earnings is the primary and most significant unobservable input used in such calculation. The multiple of earnings is utilized in conjunction with portfolio company financial results and our ownership interest in portfolio company securities to determine PNC’s interest in the enterprise value of the portfolio company. Significant decreases (increases) in the multiple of earnings could result in a significantly lower (higher) fair value measurement. The magnitude of the change in fair value is dependent on the significance of the change in the multiple of earnings and the significance of portfolio company adjusted earnings. Valuation inputs or analysis are supported by portfolio company or market documentation. Due to the size, private and unique nature of each portfolio company, lack of liquidity and the long-term nature of investments, relevant benchmarking is not always feasible. A valuation committee reviews the portfolio company valuations on a quarterly basis and oversight is provided by senior management of the business.

We value indirect investments in private equity funds based on net asset value as provided in the financial statements that we receive from their managers. Due to the time lag in our receipt of the financial information and based on a review of investments and valuation techniques applied, adjustments to the manager-provided value are made when available recent portfolio company information or market information indicates a significant change in value from that provided by the manager of the fund. These investments are classified as Level 3.

## Customer Resale Agreements

We have elected to account for structured resale agreements, which are economically hedged using free-standing financial derivatives, at fair value. The fair value for structured resale agreements is determined using a model that includes observable market data such as interest rates as inputs. Readily observable market inputs to this model can be validated to external sources, including yield curves, implied volatility or other market-related data. These instruments are classified as Level 2.



## LOANS

Loans accounted for at fair value consist primarily of residential mortgage loans. These loans are generally valued similarly to residential mortgage loans held for sale and are classified as Level 2. However, similar to residential mortgage loans held for sale, if these loans are repurchased and unsalable, they are classified as Level 3. In addition, repurchased VA loans, where only a portion of the principal will be reimbursed, are classified as Level 3. The fair value is determined using a discounted cash flow calculation based on our historical loss rate. Due to the unobservable nature of this pool level approach, these loans are classified as Level 3. Significant increases (decreases) in these assumptions would result in a significantly lower (higher) fair value measurement.

During the first quarter of 2013, we elected to account for certain home equity lines of credit at fair value. These loans are classified as Level 3. This category also includes repurchased brokered home equity loans. These loans are repurchased due to a breach of representations or warranties in the loan sales agreements and occur typically after the loan is in default. Similar to existing loans classified as Level 3 due to being repurchased and unsalable, the fair value price is based on bids and market observations of transactions of similar vintage. Because transaction details regarding the credit and underwriting quality are often unavailable, unobservable bid information from brokers and investors is heavily relied upon. Accordingly, based on the significance of unobservable inputs, these loans are classified as Level 3. The fair value of these loans is included in the Loans – Home equity line item in Table 89 in this Note 9.

Significant inputs to the valuation of residential mortgage loans include credit and liquidity discount, cumulative default rate, loss severity and gross discount rate and are deemed representative of current market conditions. Significant increases (decreases) in an assumption would result in a significantly lower (higher) fair value measurement.

## BLACKROCK SERIES C PREFERRED STOCK

We have elected to account for the shares of BlackRock Series C Preferred Stock received in a stock exchange with BlackRock at fair value. On January 31, 2013, we transferred 205,350 shares to BlackRock pursuant to our obligation to partially fund a portion of certain BlackRock LTIP programs. After this transfer, we hold approximately 1.3 million shares of BlackRock Series C Preferred Stock, which are available to fund our obligation in connection with the BlackRock LTIP programs. The Series C Preferred Stock economically hedges the BlackRock LTIP liability that is accounted for as a derivative. The fair value of the Series C Preferred Stock is determined using a third-party modeling approach, which includes both observable and unobservable inputs. This approach considers expectations of a default/liquidation event and the use of liquidity discounts based on our inability to sell the security at a fair, open market price in a timely manner. Although dividends are equal to common shares and other preferred series, significant transfer restrictions exist on our Series C shares for any purpose other than to satisfy the LTIP obligation. Due to the significance of unobservable inputs, this security is classified as Level 3. Significant increases (decreases) in the liquidity discount would result in a significantly lower (higher) asset value for the BlackRock Series C and vice versa for the BlackRock LTIP liability.

## OTHER ASSETS AND LIABILITIES

We have entered into a prepaid forward contract with a financial institution to mitigate the risk on a portion of PNC’s deferred compensation, supplemental incentive savings plan liabilities and certain stock based compensation awards that are based on PNC’s stock price and are subject to market risk. The prepaid forward contract is initially valued at the transaction price and is subsequently valued by reference to the market price of PNC’s stock and is recorded in either Other Assets or Other Liabilities at fair value and is classified in Level 2. In addition, deferred compensation and supplemental incentive savings plan participants may also invest based on fixed income and equity-based funds. PNC utilizes a Rabbi Trust to hedge the returns by purchasing similar funds on which the participant returns are based. The Rabbi Trust balances are recorded in Other Assets at fair value using the quoted market price. These assets are primarily being classified in Levels 1 and 2. The other asset category also includes FHLB interests and the retained interests related to the Small Business Administration (SBA) securitizations which are classified as Level 3. All Level 3 other assets are included in the Insignificant Level 3 assets, net of liabilities line item in Table 89 in this Note 9.

## OTHER BORROWED FUNDS

During the first quarter of 2013, we elected to account for certain other borrowed funds consisting primarily of secured debt at fair value. These other borrowed funds are classified as Level 3. Significant unobservable inputs for these borrowed funds include credit and liquidity discount and spread over the benchmark curve. Significant increases (decreases) in these assumptions would result in significantly lower (higher) fair value measurement.



Assets and liabilities measured at fair value on a recurring basis, including instruments for which PNC has elected the fair value option, follow.

Table 87: Fair Value Measurements – Summary

<table><tr><td rowspan="2">In millions</td><td colspan="4">December 31, 2013</td><td colspan="4">December 31, 2012</td></tr><tr><td>Level 1</td><td>Level 2</td><td>Level 3</td><td>Total Fair Value</td><td>Level 1</td><td>Level 2</td><td>Level 3</td><td>Total Fair Value</td></tr><tr><td>Assets</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Securities available for sale</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S. Treasury and government agencies</td><td>$3,460</td><td>$ 658</td><td></td><td>$ 4,118</td><td>$2,269</td><td>$ 844</td><td></td><td>$ 3,113</td></tr><tr><td>Residential mortgage-backed</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Agency</td><td>22,831</td><td></td><td>22,831</td><td></td><td>26,784</td><td></td><td>26,784</td><td></td></tr><tr><td>Non-agency</td><td>247</td><td>$ 5,358</td><td>5,605</td><td></td><td></td><td>$ 6,107</td><td>6,107</td><td></td></tr><tr><td>Commercial mortgage-backed</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Agency</td><td>646</td><td></td><td>646</td><td></td><td>633</td><td></td><td>633</td><td></td></tr><tr><td>Non-agency</td><td>4,042</td><td></td><td>4,042</td><td></td><td>3,264</td><td></td><td>3,264</td><td></td></tr><tr><td>Asset-backed</td><td>5,131</td><td>641</td><td>5,772</td><td></td><td>4,945</td><td>708</td><td>5,653</td><td></td></tr><tr><td>State and municipal</td><td>2,284</td><td>333</td><td>2,617</td><td></td><td>1,948</td><td>339</td><td>2,287</td><td></td></tr><tr><td>Other debt</td><td>2,505</td><td>38</td><td>2,543</td><td></td><td>2,796</td><td>48</td><td>2,844</td><td></td></tr><tr><td>Total debt securities</td><td>3,460</td><td>38,344</td><td>6,370</td><td>48,174</td><td>2,269</td><td>41,214</td><td>7,202</td><td>50,685</td></tr><tr><td>Corporate stocks and other</td><td>417</td><td>16</td><td>433</td><td></td><td>351</td><td>16</td><td></td><td>367</td></tr><tr><td>Total securities available for sale</td><td>3,877</td><td>38,360</td><td>6,370</td><td>48,607</td><td>2,620</td><td>41,230</td><td>7,202</td><td>51,052</td></tr><tr><td>Financial derivatives (a) (b)</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Interest rate contracts</td><td>25</td><td>4,540</td><td>34</td><td>4,599</td><td>5</td><td>8,326</td><td>101</td><td>8,432</td></tr><tr><td>Other contracts</td><td>192</td><td>2</td><td>194</td><td></td><td>131</td><td>5</td><td>136</td><td></td></tr><tr><td>Total financial derivatives</td><td>25</td><td>4,732</td><td>36</td><td>4,793</td><td>5</td><td>8,457</td><td>106</td><td>8,568</td></tr><tr><td>Residential mortgage loans held for sale (c)</td><td>1,307</td><td>8</td><td>1,315</td><td></td><td>2,069</td><td>27</td><td>2,096</td><td></td></tr><tr><td>Trading securities (d)</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Debt (e)</td><td>2,159</td><td>862</td><td>32</td><td>3,053</td><td>1,062</td><td>951</td><td>32</td><td>2,045</td></tr><tr><td>Equity</td><td>20</td><td></td><td></td><td>20</td><td>42</td><td>9</td><td></td><td>51</td></tr><tr><td>Total trading securities</td><td>2,179</td><td>862</td><td>32</td><td>3,073</td><td>1,104</td><td>960</td><td>32</td><td>2,096</td></tr><tr><td>Trading loans (a)</td><td></td><td>6</td><td></td><td>6</td><td></td><td>76</td><td></td><td>76</td></tr><tr><td>Residential mortgage servicing rights (f)</td><td></td><td></td><td>1,087</td><td>1,087</td><td></td><td></td><td>650</td><td>650</td></tr><tr><td>Commercial mortgage loans held for sale (c)</td><td></td><td></td><td>586</td><td>586</td><td></td><td></td><td>772</td><td>772</td></tr><tr><td>Equity investments (a)</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Direct investments</td><td></td><td></td><td>1,069</td><td>1,069</td><td></td><td></td><td>1,171</td><td>1,171</td></tr><tr><td>Indirect investments (g)</td><td></td><td></td><td>595</td><td>595</td><td></td><td></td><td>642</td><td>642</td></tr><tr><td>Total equity investments</td><td></td><td></td><td>1,664</td><td>1,664</td><td></td><td></td><td>1,813</td><td>1,813</td></tr><tr><td>Customer resale agreements (h)</td><td></td><td>207</td><td></td><td>207</td><td></td><td>256</td><td></td><td>256</td></tr><tr><td>Loans (i)</td><td></td><td>513</td><td>512</td><td>1,025</td><td></td><td>110</td><td>134</td><td>244</td></tr><tr><td>Other assets (a)</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>BlackRock Series C Preferred Stock (j)</td><td></td><td></td><td>332</td><td>332</td><td></td><td></td><td>243</td><td>243</td></tr><tr><td>Other</td><td>209</td><td>184</td><td>8</td><td>401</td><td>283</td><td>194</td><td>9</td><td>486</td></tr><tr><td>Total other assets</td><td>209</td><td>184</td><td>340</td><td>733</td><td>283</td><td>194</td><td>252</td><td>729</td></tr><tr><td>Total assets</td><td>$6,290</td><td>$46,171</td><td>$10,635</td><td>$63,096</td><td>$4,012</td><td>$53,352</td><td>$10,988</td><td>$68,352</td></tr><tr><td>Liabilities</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Financial derivatives (b) (k)</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Interest rate contracts</td><td>$ 6</td><td>$ 3,307</td><td>$ 13</td><td>$ 3,326</td><td>$ 1</td><td>$ 6,105</td><td>$ 12</td><td>$ 6,118</td></tr><tr><td>BlackRock LTIP</td><td></td><td></td><td>332</td><td>332</td><td></td><td></td><td>243</td><td>243</td></tr><tr><td>Other contracts</td><td></td><td>182</td><td>94</td><td>276</td><td></td><td>128</td><td>121</td><td>249</td></tr><tr><td>Total financial derivatives</td><td>6</td><td>3,489</td><td>439</td><td>3,934</td><td>1</td><td>6,233</td><td>376</td><td>6,610</td></tr><tr><td>Trading securities sold short (l)</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Debt</td><td>1,341</td><td>1</td><td></td><td>1,342</td><td>731</td><td>10</td><td></td><td>741</td></tr><tr><td>Total trading securities sold short</td><td>1,341</td><td>1</td><td></td><td>1,342</td><td>731</td><td>10</td><td></td><td>741</td></tr><tr><td>Other borrowed funds</td><td></td><td></td><td>184</td><td>184</td><td></td><td></td><td></td><td></td></tr><tr><td>Other liabilities</td><td></td><td></td><td></td><td></td><td></td><td>5</td><td></td><td>5</td></tr><tr><td>Total liabilities</td><td>$1,347</td><td>$ 3,490</td><td>$ 623</td><td>$ 5,460</td><td>$ 732</td><td>$ 6,248</td><td>$ 376</td><td>$ 7,356</td></tr></table>

(continued on following page)



(a) Included in Other assets on our Consolidated Balance Sheet.

(b) Amounts at December 31, 2013 and December 31, 2012 are presented gross and are not reduced by the impact of legally enforceable master netting agreements that allow PNC to net positive and negative positions and cash collateral held or placed with the same counterparty. The net asset amounts were $1.7 billion at December 31, 2013 compared with $2.4 billion at December 31, 2012 and the net liability amounts were $.9 billion and $.6 billion, respectively.

(c) Included in Loans held for sale on our Consolidated Balance Sheet. PNC has elected the fair value option for certain residential and commercial mortgage loans held for sale.

(d) Fair value includes net unrealized gains of $11 million at December 31, 2013 compared with net unrealized gains of $59 million at December 31, 2012.

(e) Approximately 17% of these securities are residential mortgage-backed securities and 69% are U.S. Treasury and government agencies securities at December 31, 2013. Comparable amounts at December 31, 2012 were 25% and 52%, respectively.

(f) Included in Other intangible assets on our Consolidated Balance Sheet.

(g) The indirect equity funds are not redeemable, but PNC receives distributions over the life of the partnership from liquidation of the underlying investments by the investee, which we expect to occur over the next twelve years. The amount of unfunded contractual commitments related to indirect equity investments was $128 million and related to direct equity investments was $36 million as of December 31, 2013, respectively.

(h) Included in Federal funds sold and resale agreements on our Consolidated Balance Sheet. PNC has elected the fair value option for these items.

(i) Included in Loans on our Consolidated Balance Sheet.

(j) PNC has elected the fair value option for these shares.

(k) Included in Other liabilities on our Consolidated Balance Sheet.

(1) Included in Other borrowed funds on our Consolidated Balance Sheet.

Reconciliations of assets and liabilities measured at fair value on a recurring basis using Level 3 inputs for 2013 and 2012 follow.

## Table 88: Reconciliation of Level 3 Assets and Liabilities

## Year Ended December 31, 2013

<table><tr><td>Level 3 Instruments Only In millions</td><td>Fair Value Dec. 31, 2012</td><td>Total realized / unrealized gains or losses for the period (a)</td><td>Included in Other comprehensive income</td><td>Purchases</td><td>Sales</td><td>Issuances</td><td>Settlements</td><td>Transfers into Level 3 (b)</td><td>Transfers out of Level 3 (b)</td><td>Fair Value Dec. 31, 2013</td><td>Unrealized gains (losses) on assets and liabilities held on Consolidated Balance Sheet at Dec. 31, 2013 (c)</td></tr><tr><td>Assets</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Securities available for sale</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Residential mortgage-backed non-agency</td><td>$ 6,107</td><td>$ 189</td><td>$147</td><td></td><td></td><td></td><td>$(1,085)</td><td></td><td></td><td>$ 5,358</td><td></td><td>$ (10)</td></tr><tr><td>Commercial mortgage-backed non-agency</td><td></td><td>3</td><td></td><td></td><td></td><td></td><td>(3)</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Asset-backed</td><td>708</td><td>9</td><td>53</td><td></td><td></td><td></td><td>(129)</td><td></td><td></td><td>641</td><td></td><td>(6)</td></tr><tr><td>State and municipal</td><td>339</td><td>1</td><td>2</td><td>$ 4</td><td></td><td></td><td>(13)</td><td></td><td></td><td>333</td><td></td><td></td></tr><tr><td>Other debt</td><td>48</td><td></td><td></td><td>3</td><td>$ (10)</td><td></td><td>(3)</td><td></td><td></td><td>38</td><td></td><td></td></tr><tr><td>Total securities available for sale</td><td>7,202</td><td>202</td><td>202</td><td>7</td><td>(10)</td><td></td><td>(1,233)</td><td></td><td></td><td>6,370</td><td></td><td>(16)</td></tr><tr><td>Financial derivatives</td><td>106</td><td>297</td><td></td><td>4</td><td></td><td></td><td>(369)</td><td></td><td>$ (2)</td><td>36</td><td></td><td>166</td></tr><tr><td>Residential mortgage loans held for sale</td><td>27</td><td>2</td><td></td><td>61</td><td>(3)</td><td></td><td>4</td><td>$ 13</td><td>(96)</td><td>8</td><td></td><td>2</td></tr><tr><td>Trading securities - Debt</td><td>32</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td>32</td><td></td><td></td></tr><tr><td>Residential mortgage servicing rights</td><td>650</td><td>366</td><td></td><td>110</td><td>(4)</td><td>$158</td><td>(193)</td><td></td><td></td><td>1,087</td><td></td><td>354</td></tr><tr><td>Commercial mortgage loans held for sale</td><td>772</td><td>(11)</td><td></td><td>(130)</td><td></td><td></td><td>(45)</td><td></td><td></td><td>586</td><td></td><td>(12)</td></tr><tr><td>Equity investments</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Direct investments</td><td>1,171</td><td>141</td><td></td><td>177</td><td>(420)</td><td></td><td></td><td></td><td></td><td>1,069</td><td></td><td>62</td></tr><tr><td>Indirect investments</td><td>642</td><td>81</td><td>(3)</td><td>26</td><td>(151)</td><td></td><td></td><td></td><td></td><td>595</td><td></td><td>76</td></tr><tr><td>Total equity investments</td><td>1,813</td><td>222</td><td>(3)</td><td>203</td><td>(571)</td><td></td><td></td><td></td><td></td><td>1,664</td><td></td><td>138</td></tr><tr><td>Loans</td><td>134</td><td>46</td><td></td><td>1</td><td>(1)</td><td></td><td>83</td><td>277</td><td>(28)</td><td>512</td><td></td><td>34</td></tr><tr><td>Other assets</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>BlackRock Series C Preferred Stock</td><td>243</td><td>122</td><td></td><td></td><td></td><td></td><td>(33)</td><td></td><td></td><td>332</td><td></td><td>122</td></tr><tr><td>Other</td><td>9</td><td></td><td>(1)</td><td></td><td></td><td></td><td></td><td></td><td></td><td>8</td><td></td><td></td></tr><tr><td>Total other assets</td><td>252</td><td>122</td><td>(1)</td><td></td><td></td><td></td><td>(33)</td><td></td><td></td><td>340</td><td></td><td>122</td></tr><tr><td>Total assets</td><td>$10,988</td><td>$1,246(e)</td><td>$198</td><td>$386</td><td>$719)</td><td>$158</td><td>$1,786)</td><td>$290</td><td>$(126)</td><td>$10,635</td><td></td><td>$788(f)</td></tr><tr><td>Liabilities</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Financial derivatives (d)</td><td>$ 376</td><td>$ 317</td><td></td><td></td><td>$ 2</td><td></td><td>$ (256)</td><td></td><td></td><td>$ 439</td><td></td><td>$181</td></tr><tr><td>Other borrowed funds</td><td></td><td>9</td><td></td><td></td><td></td><td></td><td>175</td><td></td><td></td><td>184</td><td></td><td></td></tr><tr><td>Total liabilities</td><td>$ 376</td><td>$ 326(e)</td><td></td><td></td><td>$ 2</td><td></td><td>$ (81)</td><td></td><td></td><td>$ 623</td><td></td><td>$181(f)</td></tr></table>



<table><tr><td rowspan="2">Level 3 Instruments Only In millions</td><td rowspan="2">Fair Value Dec. 31, 2011</td><td colspan="3">Total realized / unrealized gains or losses for the period (a)</td><td rowspan="2">Transfers into Level 3 (b)</td><td rowspan="2">Transfers out of Level 3 (b)</td><td rowspan="2">Fair Value Dec. 31, 2012</td><td rowspan="2">Unrealized gains (losses) on assets and liabilities held on Consolidated Balance Sheet at Dec. 31, 2012 (c)</td></tr><tr><td>Included in Earnings</td><td>Included in Other comprehensive income</td><td>Purchases</td></tr><tr><td>Assets</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Securities available for sale</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Residential mortgage-backed non-agency</td><td>$ 5,557</td><td>$ 76</td><td>$1,178</td><td>$ 49</td><td>$ (164)</td><td>$ (1,047)</td><td>$458</td><td>$ 6,107</td></tr><tr><td>Commercial mortgage backed non-agency</td><td></td><td>1</td><td></td><td></td><td>(1)</td><td></td><td></td><td></td></tr><tr><td>Asset-backed</td><td>787</td><td>(7)</td><td>142</td><td>(87)</td><td>(127)</td><td></td><td>708</td><td>(11)</td></tr><tr><td>State and municipal</td><td>336</td><td></td><td>21</td><td>6</td><td>(4)</td><td>20</td><td>$ (40)</td><td>339</td></tr><tr><td>Other debt</td><td>49</td><td>(1)</td><td>1</td><td>16</td><td>(17)</td><td></td><td></td><td>48</td></tr><tr><td>Total securities available for sale</td><td>6,729</td><td>69</td><td>1,342</td><td>71</td><td>(268)</td><td>(1,179)</td><td>478</td><td>(40)</td></tr><tr><td>Financial derivatives</td><td>67</td><td>433</td><td>5</td><td></td><td>(400)</td><td>3</td><td>(2)</td><td>106</td></tr><tr><td>Residential mortgage loans held for sale</td><td></td><td></td><td></td><td></td><td></td><td>27</td><td></td><td>27</td></tr><tr><td>Trading securities - Debt</td><td>39</td><td>7</td><td></td><td></td><td>(14)</td><td></td><td></td><td>32</td></tr><tr><td>Residential mortgage servicing rights</td><td>647</td><td>(138)</td><td></td><td>191</td><td>$117</td><td>(167)</td><td></td><td>650</td></tr><tr><td>Commercial mortgage loans held for sale</td><td>843</td><td>(5)</td><td></td><td>(26)</td><td>(40)</td><td></td><td></td><td>772</td></tr><tr><td>Equity investments</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Direct investments</td><td>856</td><td>91</td><td></td><td>399</td><td>(175)</td><td></td><td></td><td>1,171</td></tr><tr><td>Indirect investments</td><td>648</td><td>102</td><td></td><td>63</td><td>(171)</td><td></td><td></td><td>642</td></tr><tr><td>Total equity investments</td><td>1,504</td><td>193</td><td></td><td>462</td><td>(346)</td><td></td><td></td><td>1,813</td></tr><tr><td>Loans</td><td>5</td><td></td><td></td><td>3</td><td>(1)</td><td>127</td><td></td><td>134</td></tr><tr><td>Other assets</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>BlackRock Series C Preferred Stock</td><td>210</td><td>33</td><td></td><td></td><td></td><td></td><td></td><td>243</td></tr><tr><td>Other</td><td>9</td><td></td><td></td><td></td><td></td><td></td><td></td><td>9</td></tr><tr><td>Total other assets</td><td>219</td><td>33</td><td></td><td></td><td></td><td></td><td></td><td>252</td></tr><tr><td>Total assets</td><td>$10,053</td><td>$ 592(e)</td><td>$1,342</td><td>$732</td><td>$ (640)</td><td>$117</td><td>$ (1,801)</td><td>$635</td></tr><tr><td>Total liabilities (d)</td><td>$ 308</td><td>$ 134(e)</td><td></td><td>$ 3</td><td>$ 3</td><td>$ (68)</td><td>$ 1</td><td>$ (2)</td></tr><tr><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td>$ 376</td></tr></table>

(a) Losses for assets are bracketed while losses for liabilities are not.

(b) PNC’s policy is to recognize transfers in and transfers out as of the end of the reporting period.

(c) The amount of the total gains or losses for the period included in earnings that is attributable to the change in unrealized gains or losses related to those assets and liabilities held at the end of the reporting period.

(d) Financial derivatives, which include swaps entered into in connection with sales of certain Visa Class B common shares.

(e) Net gains (realized and unrealized) included in earnings relating to Level 3 assets and liabilities were $920 million for 2013 compared with net gains (realized and unrealized) of $458 million for 2012. These amounts also included amortization and accretion of $217 million for 2013 compared with $189 for 2012. The amortization and accretion amounts were included in Interest income on the Consolidated Income Statement, and the remaining net gains/(losses) (realized and unrealized) were included in Noninterest income on the Consolidated Income Statement.

(f) Net unrealized gains relating to those assets and liabilities held at the end of the reporting period were $607 million for 2013, compared with net unrealized gains of $254 million for 2012. These amounts were included in Noninterest income on the Consolidated Income Statement.

An instrument’s categorization within the hierarchy is based on the lowest level of input that is significant to the fair value measurement. PNC reviews and updates fair value hierarchy classifications quarterly. Changes from one quarter to the next related to the observability of inputs to a fair value measurement may result in a reclassification (transfer) of assets or liabilities between hierarchy levels. PNC’s policy is to recognize transfers in and transfers out as of the end of the reporting period. During 2013, there were transfers of residential mortgage loans held for sale and loans from Level 2 to Level 3 of $13 million and $29 million, respectively, as a result of reduced market activity in the nonperforming residential mortgage sales market which reduced the observability of valuation inputs. In addition, there were transfers of residential mortgage loans of $164 million that were reclassified from Level 2 to Level 3 due to the unobservable nature of the pool level pricing methodology. Also during 2013, there



were transfers out of Level 3 residential mortgage loans held for sale and loans of $12 million and $28 million, respectively, primarily due to the transfer of residential mortgage loans held for sale and loans to OREO. In addition, there was approximately $84 million of Level 3 residential mortgage loans held for sale reclassified to Level 3 loans during 2013 due to the loans being reclassified from held for sale loans to held in portfolio loans. This amount was included in Transfers out of Level 3 residential mortgages loans held for sale and Transfers into Level 3 loans within Table 88. During 2012, there were transfers of securities available for sale from Level 2 to Level 3 of $478 million consisting of mortgage-backed securities as a result of a ratings downgrade which reduced the observability of valuation inputs and certain state and municipal securities with valuation inputs that were determined to be unobservable. Level 2 to Level 3 transfers also included $127 million and $27 million for loans and residential mortgage loans held for sale, respectively, as a result of reduced market activity in the nonperforming residential mortgage sales market which reduced the observability of valuation inputs. Also during 2012, there was a transfer out of Level 3 securities available for sale of $40 million due to an instrument being reclassified to a loan and no longer being carried at fair value.

Quantitative information about the significant unobservable inputs within Level 3 recurring assets and liabilities follows.

Table 89: Fair Value Measurements – Recurring Quantitative Information

December 31, 2013

<table><tr><td>Level 3 Instruments Only Dollars in millions</td><td>Fair Value</td><td>Valuation Techniques</td><td>Unobservable Inputs</td><td>Range (Weighted Average)</td></tr><tr><td>Residential mortgage-backed non-agency securities</td><td>$ 5,358</td><td>Priced by a third-party vendor using a discounted cash flow pricing model (a)</td><td>Constant prepayment rate (CPR) Constant default rate (CDR) Loss severity Spread over the benchmark curve (b)</td><td>1.0%-32.1% (6.0%) 0%-21.9% (6.6%) 6.1%-92.9% (52.3%) 237bps weighted average</td></tr><tr><td>Asset-backed securities</td><td>641</td><td>Priced by a third-party vendor using a discounted cash flow pricing model (a)</td><td>Constant prepayment rate (CPR) Constant default rate (CDR) Loss severity Spread over the benchmark curve (b)</td><td>1.0%-11.1% (5.0%) 1.0%-13.9% (8.7%) 10.0%-100% (70.1%) 326bps weighted average</td></tr><tr><td>State and municipal securities</td><td>132 201</td><td>Discounted cash flow Consensus pricing (c)</td><td>Spread over the benchmark curve (b) Credit and Liquidity discount</td><td>80bps-240bps (97bps) 0%-25.0% (8.3%)</td></tr><tr><td>Other debt securities</td><td>38</td><td>Consensus pricing (c)</td><td>Credit and Liquidity discount</td><td>7.0%-95.0% (88.4%)</td></tr><tr><td>Trading securities - Debt</td><td>32</td><td>Consensus pricing (c)</td><td>Credit and Liquidity discount</td><td>0%-20.0% (8.3%)</td></tr><tr><td>Residential mortgage servicing rights</td><td>1,087</td><td>Discounted cash flow</td><td>Constant prepayment rate (CPR) Spread over the benchmark curve (b)</td><td>2.2%-32.9% (7.6%) 889bps-1,888bps (1,024bps)</td></tr><tr><td>Commercial mortgage loans held for sale</td><td>586</td><td>Discounted cash flow</td><td>Spread over the benchmark curve (b)</td><td>460bps-6,655bps (972bps)</td></tr><tr><td>Equity investments - Direct investments</td><td>1,069</td><td>Multiple of adjusted earnings</td><td>Multiple of earnings</td><td>4.5x-10.8x (7.2x)</td></tr><tr><td>Equity investments - Indirect (d)</td><td>595</td><td>Net asset value</td><td>Net asset value</td><td></td></tr><tr><td>Loans - Residential real estate</td><td>225</td><td>Consensus pricing (c)</td><td>Cumulative default rate Loss severity Gross discount rate</td><td>2.0%-100% (80.0%) 0%-100% (48.4%) 12.0%-13.0% (12.2%)</td></tr><tr><td></td><td>164</td><td>Discounted cash flow</td><td>Loss severity Gross discount rate</td><td>8.0% weighted average 10.0% weighted average</td></tr><tr><td>Loans - Home equity (e)</td><td>123</td><td>Consensus pricing (c)</td><td>Credit and Liquidity discount</td><td>36.0%-99.0% (55.0%)</td></tr><tr><td>BlackRock Series C Preferred Stock</td><td>332</td><td>Consensus pricing (c)</td><td>Liquidity discount</td><td>20.0%</td></tr><tr><td>BlackRock LTIP</td><td>(332)</td><td>Consensus pricing (c)</td><td>Liquidity discount</td><td>20.0%</td></tr><tr><td>Swaps related to sales of certain Visa Class B common shares</td><td>(90)</td><td>Discounted cash flow</td><td>Estimated conversion factor of Class B shares into Class A shares Estimated growth rate of Visa Class A share price</td><td>41.7% 8.6%</td></tr><tr><td>Other borrowed funds (e)</td><td>(184)</td><td>Consensus pricing (c)</td><td>Credit and Liquidity discount Spread over the benchmark curve (b)</td><td>0%-99.0% (18.0%) 13bps</td></tr><tr><td>Insignificant Level 3 assets, net of liabilities (f)</td><td>35</td><td></td><td></td><td></td></tr><tr><td>Total Level 3 assets, net of liabilities (g)</td><td>$10,012</td><td></td><td></td><td></td></tr></table>



December 31, 2012

<table><tr><td>Level 3 Instruments Only Dollars in millions</td><td>Fair Value</td><td>Valuation Techniques</td><td>Unobservable Inputs</td><td>Range (Weighted Average)</td></tr><tr><td>Residential mortgage-backed non-agency securities</td><td>$ 6,107</td><td>Priced by a third-party vendor using a discounted cash flow pricing model (a)</td><td>Constant prepayment rate (CPR) Constant default rate (CDR) Loss severity Spread over the benchmark curve (b)</td><td>1.0%-30.0% (5.0%) (a) 0%-24.0% (7.0%) (a) 10.0%-95.0% (52.0%) (a) 315bps weighted average (a)</td></tr><tr><td>Asset-backed securities</td><td>708</td><td>Priced by a third-party vendor using a discounted cash flow pricing model (a)</td><td>Constant prepayment rate (CPR) Constant default rate (CDR) Loss severity Spread over the benchmark curve (b)</td><td>1.0%-11.0% (3.0%) (a) 1.0%-25.0% (9.0%) (a) 10.0%-100% (70.0%) (a) 511bps weighted average (a)</td></tr><tr><td>State and municipal securities</td><td>130 209</td><td>Discounted cash flow Consensus pricing (c)</td><td>Spread over the benchmark curve (b) Credit and Liquidity discount</td><td>100bps-280bps (119bps) 0%-30.0% (8.0%)</td></tr><tr><td>Other debt securities</td><td>48</td><td>Consensus pricing (c)</td><td>Credit and Liquidity discount</td><td>7.0%-95.0% (86.0%)</td></tr><tr><td>Residential mortgage loan commitments</td><td>85</td><td>Discounted cash flow</td><td>Probability of funding Embedded servicing value</td><td>8.5%-99.0% (71.1%) 5%-1.2% (9%)</td></tr><tr><td>Trading securities - Debt</td><td>32</td><td>Consensus pricing (c)</td><td>Credit and Liquidity discount</td><td>8.0%-20.0% (12.0%)</td></tr><tr><td>Residential mortgage loans held for sale</td><td>27</td><td>Consensus pricing (c)</td><td>Cumulative default rate Loss severity Gross discount rate</td><td>2.6%-100% (76.1%) 0%-92.7% (55.8%) 14.0%-15.3% (14.9%)</td></tr><tr><td>Residential mortgage servicing rights</td><td>650</td><td>Discounted cash flow</td><td>Constant prepayment rate (CPR) Spread over the benchmark curve (b)</td><td>3.9%-57.3% (18.8%) 939bps-1,929bps (1,115bps)</td></tr><tr><td>Commercial mortgage loans held for sale</td><td>772</td><td>Discounted cash flow</td><td>Spread over the benchmark curve (b)</td><td>485bps-4,155bps (999bps)</td></tr><tr><td>Equity investments - Direct investments</td><td>1,171</td><td>Multiple of adjusted earnings</td><td>Multiple of earnings</td><td>4.5x-10.0x (7.1x)</td></tr><tr><td>Equity investments - Indirect (d)</td><td>642</td><td>Net asset value</td><td>Net asset value</td><td></td></tr><tr><td>Loans - Residential real estate</td><td>127</td><td>Consensus pricing (c)</td><td>Cumulative default rate Loss severity Gross discount rate</td><td>2.6%-100% (76.3%) 0%-99.4% (61.1%) 12.0%-12.5% (12.2%)</td></tr><tr><td>Loans - Home equity</td><td>7</td><td>Consensus pricing (c)</td><td>Credit and Liquidity discount</td><td>37.0%-97.0% (65.0%)</td></tr><tr><td>BlackRock Series C Preferred Stock</td><td>243</td><td>Consensus pricing (c)</td><td>Liquidity discount</td><td>22.5%</td></tr><tr><td>BlackRock LTIP</td><td>(243)</td><td>Consensus pricing (c)</td><td>Liquidity discount</td><td>22.5%</td></tr><tr><td>Other derivative contracts</td><td>(72)</td><td>Discounted cash flow</td><td>Credit and Liquidity discount Spread over the benchmark curve (b)</td><td>37.0%-99.0% (46.0%) 79bps</td></tr><tr><td>Swaps related to sales of certain Visa Class B common shares</td><td>(43)</td><td>Discounted cash flow</td><td>Estimated conversion factor of Class B shares into Class A shares Estimated growth rate of Visa Class A share price</td><td>41.5% 12.6%</td></tr><tr><td>Insignificant Level 3 assets, net of liabilities (f)</td><td>12</td><td></td><td></td><td></td></tr><tr><td>Total Level 3 assets, net of liabilities (g)</td><td>$10,612</td><td></td><td></td><td></td></tr></table>

(a) Level 3 residential mortgage-backed non-agency and asset-backed securities with fair values as of December 31, 2013 totaling $4,672 million and $610 million, respectively, were priced by a third-party vendor using a discounted cash flow pricing model that incorporates consensus pricing, where available. The comparable amounts as of December 31, 2012 were $5,363 million and $677 million, respectively. The significant unobservable inputs for these securities were provided by the third-party vendor and are disclosed in the table. Our procedures to validate the prices provided by the third-party vendor related to these securities are discussed further in the Fair Value Measurement section of this Note 9. Certain Level 3 residential mortgage-backed non-agency and asset-backed securities with fair values as of December 31, 2013 of $686 million and $31 million, respectively, were valued using a pricing source, such as a dealer quote or comparable security price, for which the significant unobservable inputs used to determine the price were not reasonably available. The comparable amounts as of December 31, 2012 were $744 million and $31 million, respectively.

(b) The assumed yield spread over the benchmark curve for each instrument is generally intended to incorporate non-interest-rate risks such as credit and liquidity risks.

(c) Consensus pricing refers to fair value estimates that are generally internally developed using information such as dealer quotes or other third-party provided valuations or comparable asset prices.

(d) The range on these indirect equity investments has not been disclosed since these investments are recorded at their net asset redemption values.

(e) Primarily includes a Non-agency securitization that PNC consolidated in the first quarter of 2013.

(f) Represents the aggregate amount of Level 3 assets and liabilities measured at fair value on a recurring basis that are individually and in the aggregate insignificant. The amount includes certain financial derivative assets and liabilities and other assets. For the period ended December 31, 2013, the amount also includes residential mortgage loans held for sale. For additional information, please see commercial mortgage loan commitment assets and liabilities, residential mortgage loan commitment assets, interest rate option assets and liabilities and risk participation agreement assets and liabilities within the Financial Derivatives discussion, and the Residential Mortgage Loans Held for Sale and Other Assets and Liabilities discussions included in this Note 9.

(g) Consisted of total Level 3 assets of $10,635 million and total Level 3 liabilities of $623 million as of December 31, 2013 and $10,988 million and $376 million as of December 31, 2012, respectively.



## OTHER FINANCIAL ASSETS ACCOUNTED FOR AT FAIR VALUE ON A NONRECURRING BASIS

We may be required to measure certain other financial assets at fair value on a nonrecurring basis. These adjustments to fair value usually result from the application of lower-of-cost-or-fair value accounting or write-downs of individual assets due to impairment and are included in Table 90 and Table 91.

## NONACCRUAL LOANS

The amounts below for nonaccrual loans represent the fair value of those loans which have been adjusted due to impairment. The impairment is primarily based on the appraised value of the collateral or LGD percentage. The LGD percentage is used to determine the weighted average loss severity of the nonaccrual loans.

As part of the appraisal process, persons ordering or reviewing appraisals are independent of the asset manager. Appraisals must be provided by licensed or certified appraisers and conform to the Uniform Standards of Professional Appraisal Practice. For loans secured by commercial properties where the underlying collateral is in excess of $250,000, appraisals are obtained at least annually. In certain instances (e.g., physical changes in the property), a more recent appraisal is obtained. Additionally, borrower ordered appraisals are not permitted, and PNC ordered appraisals are regularly reviewed. For loans secured by commercial properties where the underlying collateral is $250,000 and less, there is no requirement to obtain an appraisal. In instances where an appraisal is not obtained, the collateral value is determined consistent with external third-party appraisal standards by an internal person independent of the asset manager. PNC has a real estate valuation services group whose sole function is to manage the real estate appraisal solicitation and evaluation process for commercial loans. All third-party appraisals are reviewed by this group, including consideration of comments/questions on the appraisal by the reviewer, customer relationship manager, credit officer, and underwriter. Upon resolving these comments/questions through discussions with the third-party appraiser, adjustments to the initial appraisal may occur and be incorporated into the final issued appraisal report.

If an appraisal is outdated due to changed project or market conditions, or if the net book value is utilized, management uses an LGD percentage which represents the exposure PNC expects to lose in the event a borrower defaults on an obligation. Accordingly, LGD, which represents the loss severity, is a function of collateral recovery rates and loan-to-value. Those rates are established based upon actual PNC loss experience and external market data. In instances where we have agreed to sell the property to a third party, the fair value is based on the contractual sales price adjusted for costs to sell. In these instances, the most significant unobservable input is the appraised value or the sales price. The estimated costs to sell are incremental direct costs to transact a sale such as broker commissions, legal, closing costs and title transfer fees. The costs must be essential to the sale and would not have been incurred if the decision to sell had not been made. The costs to sell are based on costs associated with our actual sales of commercial and residential OREO and foreclosed assets, which are assessed annually.

## LOANS HELD FOR SALE

The amounts below for loans held for sale include the carrying value of commercial mortgage loans which are intended to be sold with servicing retained. The fair value of the commercial mortgage loans is determined using discounted cash flows. Significant observable market data includes the applicable benchmark U.S. Treasury interest rates. These instruments are classified within Level 3. Significant unobservable inputs include a spread over the benchmark curve and the embedded servicing value. Significant increases (decreases) to the spread over the benchmark curve would result in a significantly lower (higher) carrying value of the assets. Significant increases (decreases) in the embedded servicing value would result in significantly higher (lower) carrying value.

Loans held for sale also includes syndicated commercial loan inventory. The fair value of the syndicated commercial loan inventory is primarily determined based on prices provided by a third-party vendor. The third-party vendor prices are based upon dealer quotes. For nonrecurring fair value measurements, these instruments are classified within Level 2. There were no loans held for sale categorized as Level 2 at December 31, 2013 or 2012.

## EQUITY INVESTMENTS

The amounts below for equity investments represent the carrying value of Low Income Housing Tax Credit (LIHTC) investments held for sale calculated using a discounted cash flow model. The significant unobservable input is management’s estimate of required market rate of return. The market rate of return is based on comparison to recent LIHTC sales in the market. Significant increases (decreases) in this input would result in a significantly lower (higher) carrying value of the investments.

## COMMERCIAL MORTGAGE SERVICING RIGHTS

Commercial MSRs are periodically evaluated for impairment and the amounts below reflect an impairment of three strata at December 31, 2013, two strata at December 31, 2012 and three strata at December 31, 2011, respectively. For purposes of impairment, the commercial MSRs are stratified based on asset type, which characterizes the predominant risk of the underlying financial asset. The fair value of commercial MSRs is estimated by using a discounted cash flow model incorporating unobservable inputs for assumptions as to constant prepayment rates, discount rates and other factors. Significant increases (decreases) in constant prepayment rates and discount rates would result in significantly lower (higher) commercial MSR value determined based on current market conditions and expectations.



## OREO AND FORECLOSED ASSETS

The amounts below for OREO and foreclosed assets represent the carrying value of OREO and foreclosed assets for which valuation adjustments were recorded subsequent to the transfer to OREO and foreclosed assets. Valuation adjustments are based on the fair value less cost to sell of the property. Fair value is based on appraised value or sales price.

The appraisal process for OREO and foreclosed properties is the same as described above for nonaccrual loans. In instances where we have agreed to sell the property to a third party, the fair value is based on the contractual sale price adjusted for costs to sell. The significant unobservable inputs for OREO and foreclosed assets are the appraised value or the sales price. The estimated costs to sell are incremental direct costs to transact a sale such as broker commissions, legal, closing costs and title transfer fees. The costs must be essential to the sale and would not have been incurred if the decision to sell had not been made. The costs to sell are based on costs associated with our actual sales of commercial and residential OREO and foreclosed assets, which are assessed annually.

## Long-Lived Assets Held for Sale

The amounts below for Long-lived assets held for sale represent the carrying value of the asset for which valuation adjustments were recorded during the current year and subsequent to the transfer to Long-lived assets held for sale. Valuation adjustments are based on the fair value of the property less an estimated cost to sell. Fair value is determined either by a recent appraisal, recent sales offer or changes in market or property conditions. Appraisals are provided by licensed or certified appraisers. Where we have agreed to sell the property to a third party, the fair value is based on the contractual sale price. The significant unobservable inputs for Long-lived assets held for sale are the appraised value, the sales price or the changes in market or property conditions. Changes in market or property conditions are subjectively determined by management through observation of the physical condition of the property along with the condition of properties in the surrounding market place. The availability and recent sales of similar properties is also considered. The range of fair values can vary significantly as this category often includes smaller properties such as offsite ATM locations and smaller rural branches up to large commercial buildings, operation centers or urban branches.

Table 90: Fair Value Measurements – Nonrecurring

<table><tr><td rowspan="2">In millions</td><td colspan="2">Fair Value</td></tr><tr><td>December 31 2013</td><td>December 31 2012</td></tr><tr><td>Assets (a)</td><td></td><td></td></tr><tr><td>Nonaccrual loans</td><td>$ 35</td><td>$158</td></tr><tr><td>Loans held for sale</td><td>224</td><td>315</td></tr><tr><td>Equity investments</td><td>6</td><td>12</td></tr><tr><td>Commercial mortgage servicing rights</td><td>543</td><td>191</td></tr><tr><td>OREO and foreclosed assets</td><td>181</td><td>207</td></tr><tr><td>Long-lived assets held for sale</td><td>51</td><td>24</td></tr><tr><td>Total assets</td><td>$1,040</td><td>$907</td></tr></table>

<table><tr><td rowspan="2">Year ended December 31 In millions</td><td colspan="3">Gains (Losses)</td></tr><tr><td>2013</td><td>2012</td><td>2011</td></tr><tr><td>Assets</td><td></td><td></td><td></td></tr><tr><td>Nonaccrual loans</td><td>$ (8)</td><td>$ (68)</td><td>$ (49)</td></tr><tr><td>Loans held for sale</td><td>(7)</td><td>(4)</td><td>(2)</td></tr><tr><td>Equity investments</td><td>(1)</td><td></td><td>(2)</td></tr><tr><td>Commercial mortgage servicing rights</td><td>88</td><td>(5)</td><td>(157)</td></tr><tr><td>OREO and foreclosed assets</td><td>(26)</td><td>(73)</td><td>(71)</td></tr><tr><td>Long-lived assets held for sale</td><td>(40)</td><td>(20)</td><td>(5)</td></tr><tr><td>Total assets</td><td>$ 6</td><td>$ (170)</td><td>$ (286)</td></tr></table>

(a) All Level 3 as of December 31, 2013 and 2012.



Quantitative information about the significant unobservable inputs within Level 3 nonrecurring assets follows.

Table 91: Fair Value Measurements – Nonrecurring Quantitative Information

<table><tr><td>Level 3 Instruments OnlyDollars in millions</td><td>Fair Value</td><td>Valuation Techniques</td><td>Unobservable Inputs</td><td>Range (Weighted Average)</td></tr><tr><td colspan="5">December 31, 2013</td></tr><tr><td colspan="5">Assets</td></tr><tr><td>Nonaccrual loans (a)</td><td>$ 21</td><td>Fair value of collateral</td><td>Loss severity</td><td>7.0%-84.9% (36.6%)</td></tr><tr><td>Loans held for sale</td><td>224</td><td>Discounted cash flow</td><td>Spread over the benchmark curve (b) Embedded servicing value</td><td>35bps-220bps (144bps) .8%-3.5% (2.0%)</td></tr><tr><td>Equity investments</td><td>6</td><td>Discounted cash flow</td><td>Market rate of return</td><td>6.5%</td></tr><tr><td>Commercial mortgage servicing rights</td><td>543</td><td>Discounted cash flow</td><td>Constant prepayment rate (CPR) Discount rate</td><td>7.1%-11.8% (7.7%) 5.4%-7.6% (6.7%)</td></tr><tr><td>Other (c)</td><td>246</td><td>Fair value of property or collateral</td><td>Appraised value/sales price</td><td>Not meaningful</td></tr><tr><td>Total Assets</td><td colspan="4">$1,040</td></tr><tr><td colspan="5">December 31, 2012</td></tr><tr><td colspan="5">Assets</td></tr><tr><td>Nonaccrual loans (a)</td><td>$ 90</td><td>Fair value of collateral</td><td>Loss severity</td><td>4.6%-97.2% (58.1%)</td></tr><tr><td>Loans held for sale</td><td>315</td><td>Discounted cash flow</td><td>Spread over the benchmark curve (b) Embedded servicing value</td><td>40bps-233bps (86bps) .8%-2.6% (2.0%)</td></tr><tr><td>Equity investments</td><td>12</td><td>Discounted cash flow</td><td>Market rate of return</td><td>4.6%-6.5% (5.4%)</td></tr><tr><td>Commercial mortgage servicing rights</td><td>191</td><td>Discounted cash flow</td><td>Constant prepayment rate (CPR) Discount rate</td><td>7.1%-20.1% (7.8%) 5.6%-7.8% (7.7%)</td></tr><tr><td>Other (c)</td><td>299</td><td>Fair value of property or collateral</td><td>Appraised value/sales price</td><td>Not meaningful</td></tr><tr><td>Total Assets</td><td>$ 907</td><td></td><td></td><td></td></tr></table>

(a) The fair value of nonaccrual loans included in this line item is determined based on internal loss rates. The fair value of nonaccrual loans where the fair value is determined based on the appraised value or sales price is included within Other, below.

(b) The assumed yield spread over benchmark curve for each instrument is generally intended to incorporate non-interest-rate risks such as credit and liquidity risks.

(c) Other included Nonaccrual loans of $14 million, OREO and foreclosed assets of $181 million and Long-lived assets held for sale of $51 million as of December 31, 2013. Comparably, as of December 31, 2012, Other included nonaccrual loans of $68 million, OREO and foreclosed assets of $207 million and Long-lived assets held for sale of $24 million. The fair value of these assets is determined based on appraised value or sales price, the range of which is not meaningful to disclose.



## FINANCIAL ASSETS ACCOUNTED FOR UNDER FAIR VALUE OPTION

Refer to the Fair Value Measurement section of this Note 9 regarding the fair value of customer resale agreements, trading loans, residential mortgage loans held for sale, commercial mortgage loans held for sale, certain portfolio loans, BlackRock Series C Preferred Stock and other borrowed funds.

## Customer Resale Agreements

Interest income on structured resale agreements is reported on the Consolidated Income Statement in Other interest income. Changes in fair value due to instrument-specific credit risk for 2013 and 2012 were not material.

## Residential Mortgage-Backed Agency Securities with

Embedded Derivatives

Interest income on these securities is reported on the

Consolidated Income Statement in Other interest income.

## Trading Loans

Interest income on trading loans is reported on the

Consolidated Income Statement in Other interest income.

## Residential Mortgage Loans Held for Sale

Interest income on these loans is recorded as earned and reported on the Consolidated Income Statement in Other interest income. Throughout 2013 and 2012, certain residential mortgage loans for which we elected the fair value option were subsequently reclassified to portfolio loans. Changes in fair value due to instrument-specific credit risk for 2013 and 2012 were not material.

## Commercial Mortgage Loans Held for Sale

Interest income on these loans is recorded as earned and reported on the Consolidated Income Statement in Other interest income. The impact on earnings of offsetting economic hedges is not reflected in these amounts. Changes in fair value due to instrument-specific credit risk for both 2013 and 2012 were not material.

## Residential Mortgage Loans – Portfolio

Interest income on these loans is recorded as earned and reported on the Consolidated Income Statement in either Loan interest income or Other interest income. Interest income on the Home Equity Lines of Credit for which we have elected the fair value option during first quarter 2013 is reported on the Consolidated Income Statement in Loan interest income.

## Other Borrowed Funds

Interest expense on the Other borrowed funds for which we have elected the fair value option during first quarter 2013 is reported on the Consolidated Income Statement in Borrowed funds interest expense.

The changes in fair value included in Noninterest income for items for which we elected the fair value option follow.

Table 92: Fair Value Option – Changes in Fair Value (a)

<table><tr><td rowspan="2">Year ended December 31 In millions</td><td colspan="3">Gains (Losses)</td></tr><tr><td>2013</td><td>2012</td><td>2011</td></tr><tr><td>Assets</td><td></td><td></td><td></td></tr><tr><td>Customer resale agreements</td><td>$ (7)</td><td>$ (10)</td><td>$ (12)</td></tr><tr><td>Residential mortgage-backed agency securities with embedded derivatives (b)</td><td></td><td>13</td><td>24</td></tr><tr><td>Trading loans</td><td>3</td><td>2</td><td></td></tr><tr><td>Residential mortgage loans held for sale</td><td>247</td><td>(180)</td><td>172</td></tr><tr><td>Commercial mortgage loans held for sale</td><td>(10)</td><td>(5)</td><td>3</td></tr><tr><td>Residential mortgage loans - portfolio</td><td>27</td><td>(36)</td><td>(17)</td></tr><tr><td>BlackRock Series C Preferred Stock</td><td>122</td><td>33</td><td>(14)</td></tr><tr><td>Liabilities</td><td></td><td></td><td></td></tr><tr><td>Other borrowed funds</td><td>(9)</td><td></td><td></td></tr></table>

(a) The impact on earnings of offsetting hedged items or hedging instruments is not reflected in these amounts.

(b) At both December 31, 2013 and December 31, 2012, the balance of residential mortgage-backed agency securities with embedded derivatives carried in Trading securities was zero.



Fair values and aggregate unpaid principal balances of items for which we elected the fair value option follow.

Table 93: Fair Value Option – Fair Value and Principal Balances

<table><tr><td>In millions</td><td>Fair Value</td><td>Aggregate Unpaid Principal Balance</td><td>Difference</td></tr><tr><td>December 31, 2013</td><td></td><td></td><td></td></tr><tr><td>Assets</td><td></td><td></td><td></td></tr><tr><td>Customer resale agreements</td><td>$ 207</td><td>$ 196</td><td>$ 11</td></tr><tr><td>Trading loans</td><td>6</td><td>6</td><td></td></tr><tr><td>Residential mortgage loans held for sale</td><td></td><td></td><td></td></tr><tr><td>Performing loans</td><td>1,298</td><td>1,260</td><td>38</td></tr><tr><td>Accruing loans 90 days or more past due</td><td>2</td><td>2</td><td></td></tr><tr><td>Nonaccrual loans</td><td>15</td><td>18</td><td>(3)</td></tr><tr><td>Total</td><td>1,315</td><td>1,280</td><td>35</td></tr><tr><td>Commercial mortgage loans held for sale (a)</td><td></td><td></td><td></td></tr><tr><td>Performing loans</td><td>583</td><td>669</td><td>(86)</td></tr><tr><td>Nonaccrual loans</td><td>3</td><td>9</td><td>(6)</td></tr><tr><td>Total</td><td>586</td><td>678</td><td>(92)</td></tr><tr><td>Residential mortgage loans - portfolio</td><td></td><td></td><td></td></tr><tr><td>Performing loans</td><td>215</td><td>313</td><td>(98)</td></tr><tr><td>Accruing loans 90 days or more past due (b)</td><td>445</td><td>517</td><td>(72)</td></tr><tr><td>Nonaccrual loans</td><td>365</td><td>598</td><td>(233)</td></tr><tr><td>Total</td><td>1,025</td><td>1,428</td><td>(403)</td></tr><tr><td>Liabilities</td><td></td><td></td><td></td></tr><tr><td>Other borrowed funds (c)</td><td>$ 184</td><td>$ 225</td><td>$ (41)</td></tr><tr><td>December 31, 2012</td><td></td><td></td><td></td></tr><tr><td>Assets</td><td></td><td></td><td></td></tr><tr><td>Customer resale agreements</td><td>$ 256</td><td>$ 237</td><td>$ 19</td></tr><tr><td>Trading loans</td><td>76</td><td>76</td><td></td></tr><tr><td>Residential mortgage loans held for sale</td><td></td><td></td><td></td></tr><tr><td>Performing loans</td><td>2,072</td><td>1,971</td><td>101</td></tr><tr><td>Accruing loans 90 days or more past due</td><td>8</td><td>14</td><td>(6)</td></tr><tr><td>Nonaccrual loans</td><td>16</td><td>36</td><td>(20)</td></tr><tr><td>Total</td><td>2,096</td><td>2,021</td><td>75</td></tr><tr><td>Commercial mortgage loans held for sale (a)</td><td></td><td></td><td></td></tr><tr><td>Performing loans</td><td>766</td><td>889</td><td>(123)</td></tr><tr><td>Nonaccrual loans</td><td>6</td><td>12</td><td>(6)</td></tr><tr><td>Total</td><td>772</td><td>901</td><td>(129)</td></tr><tr><td>Residential mortgage loans - portfolio</td><td></td><td></td><td></td></tr><tr><td>Performing loans</td><td>58</td><td>116</td><td>(58)</td></tr><tr><td>Accruing loans 90 days or more past due (b)</td><td>116</td><td>141</td><td>(25)</td></tr><tr><td>Nonaccrual loans</td><td>70</td><td>207</td><td>(137)</td></tr><tr><td>Total</td><td>$ 244</td><td>$ 464</td><td>$(220)</td></tr></table>

(a) There were no accruing loans 90 days or more past due within this category at December 31, 2013 or December 31, 2012.

(b) The majority of these loans are government insured loans, which positively impacts the fair value. Also included are home equity loans owned by private investors, which negatively impacts the fair value.

(c) Related to a Non-agency securitization that PNC consolidated in the first quarter of 2013.



The following table provides additional information regarding the fair value and classification within the fair value hierarchy of financial instruments.

Table 94: Additional Fair Value Information Related to Financial Instruments

<table><tr><td rowspan="2">In millions</td><td rowspan="2">Carrying Amount</td><td colspan="5">Fair Value</td></tr><tr><td>Total</td><td>Level 1</td><td>Level 2</td><td>Level 3</td><td></td></tr><tr><td>December 31, 2013</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Assets</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Cash and due from banks</td><td>$ 4,043</td><td>$ 4,043</td><td>$ 4,043</td><td></td><td></td><td></td></tr><tr><td>Short-term assets</td><td>15,113</td><td>15,113</td><td></td><td>$ 15,113</td><td></td><td></td></tr><tr><td>Trading securities</td><td>3,073</td><td>3,073</td><td>2,179</td><td>862</td><td>$ 32</td><td></td></tr><tr><td>Investment securities</td><td>60,294</td><td>60,372</td><td>4,120</td><td>49,865</td><td>6,387</td><td></td></tr><tr><td>Trading loans</td><td>6</td><td>6</td><td></td><td>6</td><td></td><td></td></tr><tr><td>Loans held for sale</td><td>2,255</td><td>2,256</td><td></td><td>1,307</td><td>949</td><td></td></tr><tr><td>Net loans (excludes leases)</td><td>184,305</td><td>185,887</td><td></td><td>513</td><td>185,374</td><td></td></tr><tr><td>Other assets</td><td>4,162</td><td>4,162</td><td>209</td><td>1,949</td><td>2,004</td><td></td></tr><tr><td>Mortgage servicing rights</td><td>1,636</td><td>1,639</td><td></td><td></td><td>1,639</td><td></td></tr><tr><td>Financial derivatives</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Designated as hedging instruments under GAAP</td><td>1,189</td><td>1,189</td><td></td><td>1,189</td><td></td><td></td></tr><tr><td>Not designated as hedging instruments under GAAP</td><td>3,604</td><td>3,604</td><td>25</td><td>3,543</td><td>36</td><td></td></tr><tr><td>Total Assets</td><td>$279,680</td><td>$281,344</td><td>$10,576</td><td>$ 74,347</td><td>$196,421</td><td></td></tr><tr><td>Liabilities</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Demand, savings and money market deposits</td><td>$197,465</td><td>$197,465</td><td></td><td>$197,465</td><td></td><td></td></tr><tr><td>Time deposits</td><td>23,466</td><td>23,487</td><td></td><td>23,487</td><td></td><td></td></tr><tr><td>Borrowed funds</td><td>46,427</td><td>47,258</td><td>$ 1,341</td><td>44,431</td><td>$ 1,486</td><td></td></tr><tr><td>Financial derivatives</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Designated as hedging instruments under GAAP</td><td>364</td><td>364</td><td></td><td>364</td><td></td><td></td></tr><tr><td>Not designated as hedging instruments under GAAP</td><td>3,570</td><td>3,570</td><td>6</td><td>3,125</td><td>439</td><td></td></tr><tr><td>Unfunded loan commitments and letters of credit</td><td>224</td><td>224</td><td></td><td></td><td>224</td><td></td></tr><tr><td>Total Liabilities</td><td>$271,516</td><td>$272,368</td><td>$ 1,347</td><td>$268,872</td><td>$ 2,149</td><td></td></tr><tr><td>December 31, 2012</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Assets</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Cash and due from banks</td><td>$ 5,220</td><td>$ 5,220</td><td>$ 5,220</td><td></td><td></td><td></td></tr><tr><td>Short-term assets</td><td>6,495</td><td>6,495</td><td></td><td>$ 6,495</td><td></td><td></td></tr><tr><td>Trading securities</td><td>2,096</td><td>2,096</td><td>1,104</td><td>960</td><td>$ 32</td><td></td></tr><tr><td>Investment securities</td><td>61,406</td><td>61,912</td><td>2,897</td><td>51,789</td><td>7,226</td><td></td></tr><tr><td>Trading loans</td><td>76</td><td>76</td><td></td><td>76</td><td></td><td></td></tr><tr><td>Loans held for sale</td><td>3,693</td><td>3,697</td><td></td><td>2,069</td><td>1,628</td><td></td></tr><tr><td>Net loans (excludes leases)</td><td>174,575</td><td>177,215</td><td></td><td>110</td><td>177,105</td><td></td></tr><tr><td>Other assets</td><td>4,265</td><td>4,265</td><td>283</td><td>1,917</td><td>2,065</td><td></td></tr><tr><td>Mortgage servicing rights</td><td>1,070</td><td>1,077</td><td></td><td></td><td>1,077</td><td></td></tr><tr><td>Financial derivatives</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Designated as hedging instruments under GAAP</td><td>1,872</td><td>1,872</td><td></td><td>1,872</td><td></td><td></td></tr><tr><td>Not designated as hedging instruments under GAAP</td><td>6,696</td><td>6,696</td><td>5</td><td>6,585</td><td>106</td><td></td></tr><tr><td>Total Assets</td><td>$267,464</td><td>$270,621</td><td>$ 9,509</td><td>$ 71,873</td><td>$189,239</td><td></td></tr><tr><td>Liabilities</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Demand, savings and money market deposits</td><td>$187,051</td><td>$187,051</td><td></td><td>$187,051</td><td></td><td></td></tr><tr><td>Time deposits</td><td>26,091</td><td>26,347</td><td></td><td>26,347</td><td></td><td></td></tr><tr><td>Borrowed funds</td><td>40,907</td><td>42,329</td><td>$ 731</td><td>40,505</td><td>$ 1,093</td><td></td></tr><tr><td>Financial derivatives</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Designated as hedging instruments under GAAP</td><td>152</td><td>152</td><td></td><td>152</td><td></td><td></td></tr><tr><td>Not designated as hedging instruments under GAAP</td><td>6,458</td><td>6,458</td><td>1</td><td>6,081</td><td>376</td><td></td></tr><tr><td>Unfunded loan commitments and letters of credit</td><td>231</td><td>231</td><td></td><td></td><td>231</td><td></td></tr><tr><td>Total Liabilities</td><td>$260,890</td><td>$262,568</td><td>$ 732</td><td>$260,136</td><td>$ 1,700</td><td></td></tr></table>



The aggregate fair values in the table above do not represent the total market value of PNC’s assets and liabilities as the table excludes the following:

• real and personal property,

• lease financing,

• loan customer relationships,

• deposit customer intangibles,

• retail branch networks,

- fee-based businesses, such as asset management and brokerage, and

• trademarks and brand names.

We used the following methods and assumptions to estimate fair value amounts for financial instruments.

## GENERAL

For short-term financial instruments realizable in three months or less, the carrying amount reported on our Consolidated Balance Sheet approximates fair value. Unless otherwise stated, the rates used in discounted cash flow analyses are based on market yield curves.

## CASH AND DUE FROM BANKS

The carrying amounts reported on our Consolidated Balance Sheet for cash and due from banks approximate fair values. For purposes of this disclosure only, cash and due from banks includes the following:

• due from banks, and

• non-interest-earning deposits with banks.

Cash and due from banks are classified as Level 1.

## SHORT-TERM ASSETS

The carrying amounts reported on our Consolidated Balance Sheet for short-term investments approximate fair values primarily due to their short-term nature. For purposes of this disclosure only, short-term assets include the following:

• federal funds sold and resale agreements,

• cash collateral,

• customers' acceptances,

• accrued interest receivable, and

• interest-earning deposits with banks.

Short-term assets are classified as Level 2.

## SECURITIES

Securities include both the investment securities (comprised of available for sale and held to maturity securities) and trading securities portfolios. We primarily use prices obtained from pricing services, dealer quotes or recent trades to determine the fair value of securities. As of December 31, 2013, 83% of the positions in these portfolios were priced by pricing services provided by third-party vendors. Refer to the Fair Value Measurement section of this Note 9 for additional information relating to our pricing processes and procedures.

## TRADING LOANS

Refer to the Fair Value Measurement section of this Note 9 regarding the fair value of trading loans.

## NET LOANS AND LOANS HELD FOR SALE

Fair values are estimated based on the discounted value of expected net cash flows incorporating assumptions about prepayment rates, net credit losses and servicing fees. For purchased impaired loans, fair value is assumed to equal PNC’s carrying value, which represents the present value of expected future principal and interest cash flows, as adjusted for any ALLL recorded for these loans. See Note 6 Purchased Loans for additional information. For revolving home equity loans and commercial credit lines, this fair value does not include any amount for new loans or the related fees that will be generated from the existing customer relationships. Nonaccrual loans are valued at their estimated recovery value. Also refer to the Fair Value Measurement and Fair Value Option sections of this Note 9 regarding the fair value of commercial and residential mortgage loans held for sale. Loans are presented net of the ALLL and do not include future accretable discounts related to purchased impaired loans.

## OTHER ASSETS

Other assets as shown in the preceding table includes the following:

• FHLB and FRB stock,

• equity investments carried at cost and fair value, and

• BlackRock Series C Preferred Stock.

Refer to the Fair Value Measurement section of this Note 9 regarding the fair value of other assets and liabilities which includes a Rabbi Trust.

Investments accounted for under the equity method, including our investment in BlackRock, are not included in the preceding Table 94.

Refer to the Fair Value Measurement section of this Note 9 regarding the fair value of equity investments.

The aggregate carrying value of our investments that are carried at cost and FHLB and FRB stock was $1.8 billion at December 31, 2013 and was $1.7 billion at December 31, 2012, which approximates fair value at each date.

## MORTGAGE SERVICING RIGHTS

Fair value is based on the present value of the estimated future cash flows, incorporating assumptions as to prepayment rates, discount rates, default rates, escrow balances, interest rates, cost to service and other factors.

The key valuation assumptions for commercial and residential mortgage loan servicing rights at December 31, 2013 and December 31, 2012 are included in Note 10 Goodwill and Other Intangible Assets.

## CUSTOMER RESALE AGREEMENTS

Refer to the Fair Value Measurement section of this Note 9 regarding the fair value of customer resale agreements.



## DEPOSITS

The carrying amounts of noninterest-bearing and interest-bearing demand, interest-bearing money market and savings deposits approximate fair values. For time deposits, which include foreign deposits, fair values are estimated based on the discounted value of expected net cash flows assuming current interest rates. All deposits are classified as Level 2.

## BORROWED FUNDS

The carrying amounts of Federal funds purchased, commercial paper, repurchase agreements, trading securities sold short, cash collateral, other short-term borrowings, acceptances outstanding and accrued interest payable are considered to be their fair value because of their short-term nature. For all other borrowed funds, fair values are estimated using either prices obtained from third-party vendors or an internally developed discounted cash flow approach taking into consideration our current incremental borrowing rates for similar instruments. Also refer to the Fair Value Measurement and Fair Value Option sections of this Note 9 regarding the fair value of borrowed funds.

UNFUNDED LOAN COMMITMENTS AND LETTERS OF CREDIT
The fair value of unfunded loan commitments and letters of credit is determined from a market participant’s view including the impact of changes in interest rates and credit. Because our obligation on substantially all unfunded loan commitments and letters of credit varies with changes in interest rates, these instruments are subject to little fluctuation in fair value due to changes in interest rates. We establish a liability on these facilities related to the creditworthiness of our counterparty. These instruments are classified as Level 3.

## FINANCIAL DERIVATIVES

Refer to the Fair Value Measurement section of this Note 9 regarding the fair value of financial derivatives.

## NOTE 10 GOODWILL AND OTHER INTANGIBLE ASSETS

Changes in goodwill by business segment during 2013 and 2012 follow:

Table 95: Changes in Goodwill by Business Segment (a)

<table><tr><td>In millions</td><td>Retail Banking</td><td>Corporate &amp; Institutional Banking</td><td>Asset Management Group</td><td>Residential Mortgage Banking</td><td>Other (b)</td><td>Total</td></tr><tr><td>December 31, 2011</td><td>$5,394</td><td>$2,763</td><td>$69</td><td>$43</td><td>$16</td><td>$8,285</td></tr><tr><td>RBC Bank (USA) acquisition</td><td>429</td><td>473</td><td></td><td>2</td><td>46</td><td>950</td></tr><tr><td>SmartStreet divestiture</td><td></td><td></td><td></td><td></td><td>(46)</td><td>(46)</td></tr><tr><td>Residential Mortgage Banking impairment charge</td><td></td><td></td><td></td><td>(45)</td><td></td><td>(45)</td></tr><tr><td>Other (c)</td><td>(29)</td><td>(22)</td><td>(5)</td><td></td><td>(16)</td><td>(72)</td></tr><tr><td>December 31, 2012</td><td>$5,794</td><td>$3,214</td><td>$64</td><td>$ -</td><td>$ -</td><td>$9,072</td></tr><tr><td>Other</td><td>1</td><td>1</td><td></td><td></td><td></td><td>2</td></tr><tr><td>December 31, 2013</td><td>$5,795</td><td>$3,215</td><td>$64</td><td>$ -</td><td>$ -</td><td>$9,074</td></tr></table>

(a) The Non-Strategic Assets Portfolio business segment does not have any goodwill allocated to it.

(b) Includes goodwill related to BlackRock.

(c) Primarily related to correction of amounts for an acquisition affecting prior periods.

Assets and liabilities of acquired entities are recorded at estimated fair value as of the acquisition date.

We conduct a goodwill impairment test on our reporting units at least annually, in the fourth quarter, or more frequently if events occur or circumstances have changed significantly from the annual test date. The fair value of our reporting units is determined by using discounted cash flow and, when applicable, market comparability methodologies. Based on the results of our 2013 analysis, there were no impairment charges related to goodwill.
During 2012, our residential mortgage banking business, similar to other residential mortgage banking businesses, experienced higher operating costs and increased uncertainties such as elevated indemnification and repurchase liabilities and foreclosure related issues. Our annual impairment analysis indicated that goodwill related to our Residential Mortgage Banking reporting unit was greater than the implied fair value of its goodwill. An impairment charge of $45 million was recorded during the fourth quarter of 2012 which wrote down the entire balance of goodwill in the Residential Mortgage Banking reporting unit.



The gross carrying amount, accumulated amortization and net carrying amount of other intangible assets by major category consisted of the following:

Table 96: Other Intangible Assets

<table><tr><td>In millions</td><td>December 31 2013</td><td>December 31 2012</td></tr><tr><td>Customer-related and other intangibles</td><td></td><td></td></tr><tr><td>Gross carrying amount</td><td>$ 1,676</td><td>$1,676</td></tr><tr><td>Accumulated amortization</td><td>(1,096)</td><td>(950)</td></tr><tr><td>Net carrying amount</td><td>$ 580</td><td>$ 726</td></tr><tr><td>Mortgage and other loan servicing rights</td><td></td><td></td></tr><tr><td>Gross carrying amount</td><td>$ 2,620</td><td>$2,071</td></tr><tr><td>Valuation allowance</td><td>(88)</td><td>(176)</td></tr><tr><td>Accumulated amortization</td><td>(896)</td><td>(824)</td></tr><tr><td>Net carrying amount (a)</td><td>$ 1,636</td><td>$1,071</td></tr><tr><td>Total</td><td>$ 2,216</td><td>$1,797</td></tr></table>

(a) Included mortgage servicing rights for other loan portfolios of less than $1 million at December 31, 2013 and $1 million at December 31, 2012, respectively.

Our other intangible assets have finite lives and are amortized primarily on a straight-line basis. Core deposit intangibles are amortized on an accelerated basis.

For customer-related and other intangibles, the estimated remaining useful lives range from less than 1 year to 10 years, with a weighted-average remaining useful life of 7 years.

Amortization expense on existing intangible assets follows:

Table 97: Amortization Expense on Existing Intangible Assets (a) (b)

<table><tr><td colspan="2">In millions</td></tr><tr><td>2011</td><td>$324</td></tr><tr><td>2012</td><td>310</td></tr><tr><td>2013</td><td>243</td></tr><tr><td>2014</td><td>127</td></tr><tr><td>2015</td><td>110</td></tr><tr><td>2016</td><td>93</td></tr><tr><td>2017</td><td>79</td></tr><tr><td>2018</td><td>68</td></tr></table>

(a) Included mortgage servicing rights for other loan portfolios of $1 million at both December 31, 2011 and 2012 and less than $1 million at December 31, 2013.

(b) Amounts for 2011, 2012 and 2013 include amortization expense related to commercial MSRs. As of January 1, 2014, PNC made an irrevocable election to subsequently measure all classes of commercial MSRs at fair value. Accordingly, the estimated aggregate amortization expense for each of the five succeeding fiscal years presented excludes amortization expense related to commercial MSRs. For additional information regarding the election of commercial MSRs at fair value, see Note 1 Accounting Policies for more detail.

Changes in customer-related intangible assets during 2013 and 2012 follow:

Table 98: Summary of Changes in Customer-Related and Other Intangible Assets

<table><tr><td>In millions</td><td>Customer-Related</td></tr><tr><td>December 31, 2011</td><td>$ 742</td></tr><tr><td>RBC Bank (USA) Acquisition</td><td>164</td></tr><tr><td>SmartStreet divestiture</td><td>(13)</td></tr><tr><td>Amortization</td><td>(167)</td></tr><tr><td>December 31, 2012</td><td>$ 726</td></tr><tr><td>Amortization</td><td>(146)</td></tr><tr><td>December 31, 2013</td><td>$ 580</td></tr></table>

Changes in commercial mortgage servicing rights (MSRs) follow:

Table 99: Commercial Mortgage Servicing Rights

<table><tr><td>In millions</td><td>2013</td><td>2012</td><td>2011</td></tr><tr><td>Commercial Mortgage Servicing Rights - Net Carrying Amount</td><td></td><td></td><td></td></tr><tr><td>January 1</td><td>$ 420</td><td>$ 468</td><td>$ 665</td></tr><tr><td>Additions (a)</td><td>138</td><td>73</td><td>120</td></tr><tr><td>Amortization expense (b)</td><td>(97)</td><td>(142)</td><td>(160)</td></tr><tr><td>Change in valuation allowance</td><td>88</td><td>21</td><td>(157)</td></tr><tr><td>December 31</td><td>$ 549</td><td>$ 420</td><td>$ 468</td></tr><tr><td>Commercial Mortgage Servicing Rights - Valuation Allowance</td><td></td><td></td><td></td></tr><tr><td>January 1</td><td>$ (176)</td><td>$ (197)</td><td>$ (40)</td></tr><tr><td>Provision</td><td>(21)</td><td>(46)</td><td>(166)</td></tr><tr><td>Recoveries</td><td>108</td><td>43</td><td>9</td></tr><tr><td>Other (b)</td><td>1</td><td>24</td><td></td></tr><tr><td>December 31</td><td>$ (88)</td><td>$ (176)</td><td>$ (197)</td></tr></table>

(a) Additions for 2013 included $53 million from loans sold with servicing retained and $85 million from purchases of servicing rights from third parties. Comparable amounts were $45 million and $28 million, respectively, for 2012 and $55 million and $65 million, respectively, for 2011.

(b) Includes a direct write-down of servicing rights for $24 million recognized in the first quarter of 2012 primarily due to market-driven changes in interest rates.

We recognize as an other intangible asset the right to service mortgage loans for others. Commercial MSRs are purchased or originated when loans are sold with servicing retained. Commercial MSRs are initially recorded at fair value. These rights are subsequently accounted for at the lower of amortized cost or fair value, and are substantially amortized in proportion to and over the period of estimated net servicing income of 5 to 10 years.



Commercial MSRs are periodically evaluated for impairment. For purposes of impairment, the commercial MSRs are stratified based on asset type, which characterizes the predominant risk of the underlying financial asset. If the carrying amount of any individual stratum exceeds its fair value, a valuation reserve is established with a corresponding charge to Corporate services on our Consolidated Income Statement.

The fair value of commercial MSRs is estimated by using a discounted cash flow model incorporating inputs for assumptions as to constant prepayment rates, discount rates and other factors determined based on current market conditions and expectations.

Changes in the residential MSRs follow:

Table 100: Residential Mortgage Servicing Rights

<table><tr><td>In millions</td><td>2013</td><td>2012</td><td>2011</td></tr><tr><td>January 1</td><td>$ 650</td><td>$ 647</td><td>$ 1,033</td></tr><tr><td>Additions:</td><td></td><td></td><td></td></tr><tr><td>From loans sold with servicing retained</td><td>158</td><td>117</td><td>118</td></tr><tr><td>RBC Bank (USA) acquisition</td><td></td><td>16</td><td></td></tr><tr><td>Purchases</td><td>110</td><td>175</td><td>65</td></tr><tr><td>Sales</td><td>(4)</td><td></td><td></td></tr><tr><td>Changes in fair value due to:</td><td></td><td></td><td></td></tr><tr><td>Time and payoffs (a)</td><td>(193)</td><td>(167)</td><td>(163)</td></tr><tr><td>Other (b)</td><td>366</td><td>(138)</td><td>(406)</td></tr><tr><td>December 31</td><td>$ 1,087</td><td>$ 650</td><td>$ 647</td></tr><tr><td>Unpaid principal balance of loans serviced for others at December 31</td><td>$113,994</td><td>$119,262</td><td>$118,058</td></tr></table>

(a) Represents decrease in MSR value due to passage of time, including the impact from both regularly scheduled loan principal payments and loans that were paid down or paid off during the period.

(b) Represents MSR value changes resulting primarily from market-driven changes in interest rates.

We recognize mortgage servicing right assets on residential real estate loans when we retain the obligation to service these loans upon sale and the servicing fee is more than adequate compensation. MSRs are subject to declines in value principally from actual or expected prepayment of the underlying loans and also defaults. We manage this risk by economically hedging the fair value of MSRs with securities and derivative instruments which are expected to increase (or decrease) in value when the value of MSRs declines (or increases).

The fair value of residential MSRs is estimated by using a cash flow valuation model which calculates the present value of estimated future net servicing cash flows, taking into consideration actual and expected mortgage loan prepayment rates, discount rates, servicing costs, and other economic factors which are determined based on current market conditions.

The fair value of commercial and residential MSRs and significant inputs to the valuation models as of December 31, 2013 are shown in the tables below. The expected and actual rates of mortgage loan prepayments are significant factors driving the fair value. Management uses both internal proprietary models and a third-party model to estimate future commercial mortgage loan prepayments and a third-party model to estimate future residential mortgage loan prepayments. These models have been refined based on current market conditions and management judgment. Future interest rates are another important factor in the valuation of MSRs. Management utilizes market implied forward interest rates to estimate the future direction of mortgage and discount rates. The forward rates utilized are derived from the current yield curve for U.S. dollar interest rate swaps and are consistent with pricing of capital markets instruments. Changes in the shape and slope of the forward curve in future periods may result in volatility in the fair value estimate.

A sensitivity analysis of the hypothetical effect on the fair value of MSRs to adverse changes in key assumptions is presented below. These sensitivities do not include the impact of the related hedging activities. Changes in fair value generally cannot be extrapolated because the relationship of the change in the assumption to the change in fair value may not be linear. Also, the effect of a variation in a particular assumption on the fair value of the MSRs is calculated independently without changing any other assumption. In reality, changes in one factor may result in changes in another (for example, changes in mortgage interest rates, which drive changes in prepayment rate estimates, could result in changes in the interest rate spread), which could either magnify or counteract the sensitivities.



The following tables set forth the fair value of commercial and residential MSRs and the sensitivity analysis of the hypothetical effect on the fair value of MSRs to immediate adverse changes of 10% and 20% in those assumptions:

Table 101: Commercial Mortgage Loan Servicing Rights – Key Valuation Assumptions

<table><tr><td>Dollars in millions</td><td>December 31 2013</td><td>December 31 2012</td></tr><tr><td>Fair Value</td><td>$ 552</td><td>$ 427</td></tr><tr><td>Weighted-average life (years)</td><td>5.3</td><td>4.8</td></tr><tr><td>Weighted-average constant prepayment rate</td><td>7.52%</td><td>7.63%</td></tr><tr><td>Decline in fair value from 10% adverse change</td><td>$ 12</td><td>$ 8</td></tr><tr><td>Decline in fair value from 20% adverse change</td><td>$ 23</td><td>$ 16</td></tr><tr><td>Effective discount rate</td><td>6.91%</td><td>7.70%</td></tr><tr><td>Decline in fair value from 10% adverse change</td><td>$ 18</td><td>$ 12</td></tr><tr><td>Decline in fair value from 20% adverse change</td><td>$ 35</td><td>$ 23</td></tr></table>

Table 102: Residential Mortgage Loan Servicing Rights – Key Valuation Assumptions

<table><tr><td>Dollars in millions</td><td>December 31 2013</td><td>December 31 2012</td></tr><tr><td>Fair value</td><td>$1,087</td><td>$ 650</td></tr><tr><td>Weighted-average life (years)</td><td>7.9</td><td>4.3</td></tr><tr><td>Weighted-average constant prepayment rate</td><td>7.61%</td><td>18.78%</td></tr><tr><td>Decline in fair value from 10% adverse change</td><td>$ 47</td><td>$ 45</td></tr><tr><td>Decline in fair value from 20% adverse change</td><td>$ 91</td><td>$ 85</td></tr><tr><td>Weighted-average option adjusted spread</td><td>10.24%</td><td>11.15%</td></tr><tr><td>Decline in fair value from 10% adverse change</td><td>$ 47</td><td>$ 26</td></tr><tr><td>Decline in fair value from 20% adverse change</td><td>$ 91</td><td>$ 49</td></tr></table>

Fees from mortgage and other loan servicing, comprised of contractually specified servicing fees, late fees and ancillary fees, follows:

Table 103: Fees from Mortgage and Other Loan Servicing

<table><tr><td>In millions</td><td>2013</td><td>2012</td><td>2011</td></tr><tr><td>Fees from mortgage and other loan servicing</td><td>$544</td><td>$557</td><td>$641</td></tr></table>

We also generate servicing fees from fee-based activities provided to others for which we do not have an associated servicing asset.
Fees from commercial MSRs, residential MSRs and other loan servicing are reported on our Consolidated Income Statement in the line items Corporate services, Residential mortgage, and Consumer services, respectively.

## NOTE 11 PREMISES, EQUIPMENT AND LEASEHOLD IMPROVEMENTS

Premises, equipment and leasehold improvements, stated at cost less accumulated depreciation and amortization, were as follows:

Table 104: Premises, Equipment and Leasehold Improvements

<table><tr><td>In millions</td><td>December 31 2013</td><td>December 31 2012</td></tr><tr><td>Total Premises, equipment and leasehold improvements (a)</td><td>$ 8,903</td><td>$ 8,337</td></tr><tr><td>Accumulated depreciation and amortization</td><td>(3,285)</td><td>(2,909)</td></tr><tr><td>Net book value</td><td>$ 5,618</td><td>$ 5,428</td></tr></table>

(a) Primarily relates to equipment and buildings.

Depreciation expense on premises, equipment and leasehold improvements and amortization expense, primarily for capitalized internally developed software, was as follows:

Table 105: Depreciation and Amortization Expense

<table><tr><td>Year ended December 31 In millions</td><td>2013</td><td>2012</td><td>2011</td></tr><tr><td>Continuing operations:</td><td></td><td></td><td></td></tr><tr><td>Depreciation</td><td>$546</td><td>$521</td><td>$474</td></tr><tr><td>Amortization</td><td>23</td><td>19</td><td>22</td></tr></table>

We lease certain facilities and equipment under agreements expiring at various dates through the year 2081. We account for these as operating leases. Rental expense on such leases was as follows:

Table 106: Lease Rental Expense

<table><tr><td>Year ended December 31 In millions</td><td>2013</td><td>2012</td><td>2011</td></tr><tr><td>Continuing operations:</td><td>$412</td><td>$405</td><td>$357</td></tr></table>

Required minimum annual rentals that we owe on noncancelable leases having initial or remaining terms in excess of one year totaled $2.7 billion at December 31, 2013. Future minimum annual rentals are as follows:

• 2014: $389 million,

• 2015: $339 million,

• 2016: $288 million,

• 2017: $251 million,

• 2018: $221 million, and

• 2019 and thereafter: $1.2 billion.



## Note 12 Time Deposits

The aggregate amount of time deposits with a denomination of $100,000 or more was $9.0 billion at December 31, 2013 and $9.3 billion at December 31, 2012.

Total time deposits of $23.5 billion at December 31, 2013 have future contractual maturities, including related purchase accounting adjustments, as follows:

• 2014: $16.4 billion,

• 2015: $2.5 billion,

• 2016: $1.3 billion,

• 2017: $0.4 billion,

• 2018: $0.3 billion, and

• 2019 and thereafter: $2.6 billion.

## Note 13 Borrowed Funds

The following shows the carrying value of total borrowed funds of $46.1 billion at December 31, 2013 (including primarily valuation adjustments, non-cash related accounting adjustments and unamortized original issuance discounts) by remaining contractual maturity:

• 2014: $18.5 billion,

• 2015: $5.8 billion,

• 2016: $8.0 billion,

• 2017: $4.5 billion,

• 2018: $6 billion, and

• 2019 and thereafter: $8.7 billion.

Included in the following table are balances of long-term bank notes along with senior and subordinated debt and the related contractual rates and maturity dates at December 31, 2013.

Table 107: Bank Notes, Senior Debt and Subordinated Debt

<table><tr><td>December 31, 2013 Dollars in millions</td><td>Carrying Value</td><td>Stated Rate</td><td>Maturity</td></tr><tr><td>Bank notes</td><td>$ 4,075</td><td>zero-4.66%</td><td>2014-2043</td></tr><tr><td>Senior debt</td><td>8,528</td><td>.45%-6.70%</td><td>2014-2022</td></tr><tr><td>Bank notes and senior debt</td><td>$12,603</td><td></td><td></td></tr><tr><td>Subordinated debt</td><td></td><td></td><td></td></tr><tr><td>Junior</td><td>$ 205</td><td>0.81%</td><td>2028</td></tr><tr><td>Other</td><td>8,039</td><td>.60%-8.11%</td><td>2014-2025</td></tr><tr><td>Subordinated debt</td><td>$ 8,244</td><td></td><td></td></tr></table>

Included in outstandings for the senior and subordinated debt in the table above are basis adjustments of $160 million and $212 million, respectively, related to fair value accounting hedges as of December 31, 2013.

The $205 million of junior subordinated debt included in the above table represents the carrying value of debt redeemable prior to maturity. This carrying value and related net discounts of $1 million comprise the $206 million principal amount of junior subordinated debentures that are discussed in Note 14 Capital Securities of Subsidiary Trusts and Perpetual Trust Securities.

Included in borrowed funds are FHLB borrowings of $12.9 billion at December 31, 2013, which are generally collateralized by residential mortgage loans, other mortgage-related loans and commercial mortgage-backed securities. FHLB advances of $5.0 billion have original contractual maturities of less than one year. The remainder of the FHLB borrowings have balances that will mature from 2014 – 2030, with interest rates ranging from zero to 7.33%.

Included in borrowed funds are certain borrowings which are reported at fair value. Refer to Note 9 Fair Value for additional information.



## NOTE 14 CAPITAL SECURITIES OF SUBSIDIARY TRUSTS AND PERPETUAL TRUST SECURITIES

At December 31, 2013, PNC had $206 million in principal amount of an outstanding junior subordinated debenture associated with $200 million of trust preferred securities that were issued by a subsidiary statutory trust. These trust preferred securities represented non-voting preferred beneficial interests in the assets of the following Trust:

Table 108: Capital Securities of Subsidiary Trust

<table><tr><td>Trust</td><td>Date Formed</td><td>Description of Capital Securities</td><td>Redeemable</td></tr><tr><td>PNC Capital Trust C</td><td>June 1998</td><td>$200 million due June 1, 2028, bearing interest at a floating rate per annum equal to 3-month LIBOR plus 57 basis points. The rate in effect at December 31, 2013 was .808%.</td><td>On or after June 1, 2008 at par.</td></tr></table>

This Trust is a wholly-owned finance subsidiary of PNC. In the event of certain changes or amendments to regulatory requirements or federal tax rules, the capital securities are redeemable in whole. In accordance with GAAP, the financial statements of the Trust are not included in PNC’s consolidated financial statements.

At December 31, 2013, PNC’s junior subordinated debt with a carrying value of $205 million represented debentures purchased and held as assets by the Trust and redeemable prior to maturity.

The obligations of the parent of the Trust, when taken collectively, are the equivalent of a full and unconditional guarantee of the obligations of the Trust under the terms of the Capital Securities. Such guarantee is subordinate in right of payment in the same manner as other junior subordinated debt. There are certain restrictions on PNC’s overall ability to obtain funds from its subsidiaries. For additional disclosure on these funding restrictions, including an explanation of dividend and intercompany loan limitations, see Note 22 Regulatory Matters. PNC is also subject to restrictions on dividends and other provisions potentially imposed under the Exchange Agreement with PNC Preferred Funding Trust II, as described in the following Perpetual Trust Securities section, and to other provisions similar to or in some ways more restrictive than those potentially imposed under that agreement.

On April 23, 2013, we redeemed the $15 million of trust preferred securities issued by the Yardville Capital Trust VI. On May 23, 2013, we redeemed $30 million of trust preferred securities issued by Fidelity Capital Trust III. On June 17, 2013 we redeemed the following trust preferred securities:

• $15 million issued by Sterling Financial Statutory Trust III,

• $15 million issued by Sterling Financial Statutory Trust IV,

• $20 million issued by Sterling Financial Statutory Trust V,

• $30 million issued by MAF Bancorp Capital Trust I, and

• $8 million issued by James Monroe Statutory Trust III.

On July 23, 2013, we redeemed the $22 million of trust preferred securities issued by Fidelity Capital Trust II. On September 16, 2013, we redeemed the $35 million of trust preferred securities issued by MAF Bancorp Capital Trust II.

## Table 109: Perpetual Trust Securities Summary

We have issued certain hybrid capital vehicles that currently qualify as capital for regulatory purposes. The following table lists those that are outstanding as of December 31, 2013.

<table><tr><td>Date</td><td>Entity (a)</td><td>Private Placement (b)</td><td>Rate (c)</td><td>Trust Issuing Notes (d)</td></tr><tr><td>March 2007</td><td>PNC Preferred Funding LLC</td><td>$500 million</td><td>1.465%</td><td>PNC Preferred Funding Trust II (e)</td></tr><tr><td>December 2006</td><td>PNC Preferred Funding LLC</td><td>$500 million</td><td>1.893%</td><td>PNC Preferred Funding Trust I (f)</td></tr></table>

(a) PNC REIT Corp. owns 100% of the LLC's common voting securities. As a result, the LLC is an indirect subsidiary of PNC and is consolidated on PNC's Consolidated Balance Sheet.
(b) Fixed-to-Floating Rate Non-cumulative Exchangeable Perpetual Trust Securities.

(c) As of December 31, 2013.

(d) The trusts’ investments in the LLC’s preferred securities are characterized as a noncontrolling interest on our Consolidated Balance Sheet. This noncontrolling interest totaled approximately $981 million at December 31, 2013.

(e) Automatically exchangeable into a share of Series I Non-Cumulative Perpetual Preferred Stock of PNC (Series I Preferred Stock).

(f) Automatically exchangeable into a share of Series F Non-Cumulative Perpetual Preferred Stock of PNC Bank, N.A. (PNC Bank Preferred Stock).



These Trust Securities are automatically exchangeable as set forth above under certain conditions relating to the capitalization or the financial condition of PNC Bank, N.A. and upon the direction of the Office of the Comptroller of the Currency.

On March 15, 2013 we redeemed all $375 million of the PNC Preferred Funding Trust III securities with a distribution rate of 8.7%.

Table 110: Summary of Replacement Capital Covenants of Perpetual Trust Securities

<table><tr><td>Replacement Capital Covenant (a)</td><td>Trust</td><td>Description of Capital Covenants</td></tr><tr><td>Trust I RCC</td><td>PNC Preferred Funding Trust I</td><td>Neither we nor our subsidiaries (other than PNC Bank, N.A. and its subsidiaries) would purchase the Trust Securities, the LLC Preferred Securities or the PNC Bank Preferred Stock unless such repurchases or redemptions are made from proceeds of the issuance of certain qualified securities and pursuant to the other terms and conditions set forth in the Trust I RCC.</td></tr><tr><td>Trust II RCC</td><td>PNC Preferred Funding Trust II</td><td>Until March 29, 2017, neither we nor our subsidiaries would purchase or redeem the Trust II Securities, the LLC Preferred Securities or the Series I Preferred Stock unless such repurchases or redemptions are made from proceeds of the issuance of certain qualified securities and pursuant to the other terms and conditions set forth in the Trust II RCC.</td></tr></table>

(a) As of December 31, 2013, each of the Trust I RCC and the Trust II RCC are for the benefit of holders of our $200 million of Floating Rate Junior Subordinated Notes issued in June 1998.

Table 111: Summary of Contractual Commitments of Perpetual Trust Securities

<table><tr><td>Trust</td><td>Description of Restrictions on Dividend Payments (c)</td></tr><tr><td>PNC Preferred Funding Trust I (a)</td><td>If full dividends are not paid in a dividend period, neither PNC Bank, N.A. nor its subsidiaries will declare or pay dividends or other distributions with respect to, or redeem, purchase or acquire or make a liquidation payment with respect to, any of its equity capital securities during the next succeeding period (other than to holders of the LLC Preferred Securities and any parity equity securities issued by the LLC). (d)</td></tr><tr><td>PNC Preferred Funding Trust II (b)</td><td>If full dividends are not paid in a dividend period, PNC will not declare or pay dividends with respect to, or redeem, purchase or acquire, any of its equity capital securities during the next succeeding dividend period. (e)</td></tr></table>

(a) Contractual commitments made by PNC Bank, N.A.

(b) Contractual commitments made by PNC.

(c) Applies to the applicable Trust Securities and the LLC Preferred Securities.

(d) Except: (i) in the case of dividends payable to subsidiaries of PNC Bank, N.A., to PNC Bank, N.A. or another wholly-owned subsidiary of PNC Bank, N.A. or (ii) in the case of dividends payable to persons that are not subsidiaries of PNC Bank, N.A., to such persons only if, (A) in the case of a cash dividend, PNC has first irrevocably committed to contribute amounts at least equal to such cash dividend or (B) in the case of in-kind dividends payable by PNC REIT Corp., PNC has committed to purchase such in-kind dividend from the applicable PNC REIT Corp. holders in exchange for a cash payment representing the market value of such in-kind dividend, and PNC has committed to contribute such in-kind dividend to PNC Bank, N.A.

(e) Except for: (i) purchases, redemptions or other acquisitions of shares of capital stock of PNC in connection with any employment contract, benefit plan or other similar arrangement with or for the benefit of employees, officers, directors or consultants, (ii) purchases of shares of common stock of PNC pursuant to a contractually binding requirement to buy stock existing prior to the commencement of the extension period, including under a contractually binding stock repurchase plan, (iii) any dividend in connection with the implementation of a shareholders' rights plan, or the redemption or repurchase of any rights under any such plan, (iv) as a result of any exchange or conversion of any class or series of PNC's capital stock for any other class or series of PNC's capital stock, (v) the purchase of fractional interests in shares of PNC capital stock pursuant to the conversion or exchange provisions of such stock or the security being converted or exchanged or (vi) any stock dividends paid by PNC where the dividend stock is the same stock as that on which the dividend is being paid.



## Note 15 EMPLOYEE BENEFIT PLANS

## Pension and Postretirement Plans

We have a noncontributory, qualified defined benefit pension plan covering eligible employees. Benefits are determined using a cash balance formula where earnings credits are a percentage of eligible compensation. Earnings credit percentages for plan participants on December 31, 2009 are frozen at their level earned to that point. Earnings credits for all employees who become participants on or after January 1, 2010 are a flat 3% of eligible compensation. Participants at December 31, 2009 earn interest based on 30-year Treasury securities with a minimum rate, while new participants on or after January 1, 2010 are not subject to the minimum rate. Pension contributions are based on an actuarially determined amount necessary to fund total benefits payable to plan participants.

We also maintain nonqualified supplemental retirement plans for certain employees and provide certain health care and life insurance benefits for qualifying retired employees (postretirement benefits) through various plans. The nonqualified pension and postretirement benefit plans are unfunded. The Company reserves the right to terminate plans or make plan changes at any time.

We use a measurement date of December 31 for plan assets and benefit obligations. A reconciliation of the changes in the projected benefit obligation for qualified pension, nonqualified pension and postretirement benefit plans as well as the change in plan assets for the qualified pension plan follows.

Table 112: Reconciliation of Changes in Projected Benefit Obligation and Change in Plan Assets

<table><tr><td rowspan="2">December 31 (Measurement Date) - in millions</td><td colspan="2">Qualified Pension</td><td colspan="2">Nonqualified Pension</td><td colspan="2">Postretirement Benefits</td></tr><tr><td>2013</td><td>2012</td><td>2013</td><td>2012</td><td>2013</td><td>2012</td></tr><tr><td>Accumulated benefit obligation at end of year</td><td>$3,890</td><td>$4,432</td><td>$ 287</td><td>$ 357</td><td></td><td></td></tr><tr><td>Projected benefit obligation at beginning of year</td><td>$4,512</td><td>$4,188</td><td>$ 362</td><td>$ 297</td><td>$ 394</td><td>$ 397</td></tr><tr><td>National City acquisition</td><td></td><td></td><td></td><td></td><td></td><td>(1)</td></tr><tr><td>RBC Bank (USA) acquisition</td><td></td><td></td><td></td><td>52</td><td></td><td>13</td></tr><tr><td>Service cost</td><td>113</td><td>101</td><td>3</td><td>4</td><td>6</td><td>5</td></tr><tr><td>Interest cost</td><td>170</td><td>191</td><td>12</td><td>14</td><td>14</td><td>16</td></tr><tr><td>Actuarial (gains)/losses and changes in assumptions</td><td>(453)</td><td>358</td><td>(26)</td><td>28</td><td>(9)</td><td>(18)</td></tr><tr><td>Participant contributions</td><td></td><td></td><td></td><td></td><td>13</td><td>13</td></tr><tr><td>Federal Medicare subsidy on benefits paid</td><td></td><td></td><td></td><td></td><td>2</td><td>2</td></tr><tr><td>Early Retirement Reinsurance Program payments received</td><td></td><td></td><td></td><td></td><td></td><td>1</td></tr><tr><td>Benefits paid</td><td>(376)</td><td>(326)</td><td>(20)</td><td>(33)</td><td>(34)</td><td>(34)</td></tr><tr><td>Settlement payments</td><td></td><td></td><td>(39)</td><td></td><td>(11)</td><td></td></tr><tr><td>Projected benefit obligation at end of year</td><td>$3,966</td><td>$4,512</td><td>$ 292</td><td>$ 362</td><td>$ 375</td><td>$ 394</td></tr><tr><td>Fair value of plan assets at beginning of year</td><td>$4,009</td><td>$3,805</td><td></td><td></td><td></td><td></td></tr><tr><td>Actual return on plan assets</td><td>619</td><td>530</td><td></td><td></td><td></td><td></td></tr><tr><td>Employer contribution</td><td></td><td></td><td>$ 59</td><td>$ 33</td><td>$ 30</td><td>$ 19</td></tr><tr><td>Participant contributions</td><td></td><td></td><td></td><td></td><td>13</td><td>13</td></tr><tr><td>Federal Medicare subsidy on benefits paid</td><td></td><td></td><td></td><td></td><td>2</td><td>2</td></tr><tr><td>Benefits paid</td><td>(376)</td><td>(326)</td><td>(20)</td><td>(33)</td><td>(34)</td><td>(34)</td></tr><tr><td>Settlement payments</td><td></td><td></td><td>(39)</td><td></td><td>(11)</td><td></td></tr><tr><td>Fair value of plan assets at end of year</td><td>$4,252</td><td>$4,009</td><td></td><td></td><td></td><td></td></tr><tr><td>Funded status</td><td>$ 286</td><td>$ (503)</td><td>$ (292)</td><td>$ (362)</td><td>$ (375)</td><td>$ (394)</td></tr><tr><td>Amounts recognized on the consolidated balance sheet</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Noncurrent asset</td><td>286</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Current liability</td><td></td><td></td><td>(28)</td><td>(36)</td><td>(29)</td><td>(28)</td></tr><tr><td>Noncurrent liability</td><td></td><td>(503)</td><td>(264)</td><td>(326)</td><td>(346)</td><td>(366)</td></tr><tr><td>Net amount recognized on the consolidated balance sheet</td><td>$ 286</td><td>$ (503)</td><td>$ (292)</td><td>$ (362)</td><td>$ (375)</td><td>$ (394)</td></tr><tr><td>Amounts recognized in accumulated other comprehensive income consist of:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Prior service cost (credit)</td><td>$ (23)</td><td>$ (31)</td><td>$ 1</td><td>$ 1</td><td>$ (6)</td><td>$ (9)</td></tr><tr><td>Net actuarial loss</td><td>239</td><td>1,110</td><td>52</td><td>93</td><td>27</td><td>37</td></tr><tr><td>Amount recognized in AOCI</td><td>$ 216</td><td>$1,079</td><td>$ 53</td><td>$ 94</td><td>$ 21</td><td>$ 28</td></tr></table>



At December 31, 2013, the fair value of the qualified pension plan assets was greater than both the accumulated benefit obligation and the projected benefit obligation. The nonqualified pension plan is unfunded. Contributions from PNC and, in the case of the postretirement benefit plans, participant contributions cover all benefits paid under the nonqualified pension plan and postretirement benefit plans. The postretirement plan provides benefits to certain retirees that are at least actuarially equivalent to those provided by Medicare Part D and accordingly, we receive a federal subsidy as shown in Table 112.

In March 2010, the Patient Protection and Affordable Care Act (PPACA) was enacted. Key aspects of the PPACA which are reflected in our financials include the excise tax on high-cost health plans beginning in 2018 and fees for the Transitional Reinsurance Program and the Patient-Centered Outcomes Fund. These provisions did not have a significant effect on our postretirement medical liability or costs. The Early Retiree Reinsurance Program (ERRP) was established by the PPACA. Congress appropriated funding of $5.0 billion for this temporary ERRP to provide financial assistance to employers, unions, and state and local governments to help them maintain coverage for early retirees age 55 and older who are not yet eligible for Medicare, including their spouses, surviving spouses, and dependents. In 2013, PNC did not receive reimbursement related to the 2012 plan year. PNC received reimbursement of $.9 million related to the 2011 plan year in 2012.

## PNC Pension Plan Assets

Assets related to our qualified pension plan (the Plan) are held in trust (the Trust). Effective July 1, 2011, the trustee is The Bank of New York Mellon. The Trust is exempt from tax pursuant to section 501(a) of the Internal Revenue Code (the Code). The Plan is qualified under section 401(a) of the Code. Plan assets consist primarily of listed domestic and international equity securities, U.S. government and agency securities, corporate debt securities, and real estate investments. The Plan held no PNC common stock as of December 31, 2013 and December 31, 2012.

The PNC Financial Services Group, Inc. Administrative Committee (the Administrative Committee) adopted the Pension Plan Investment Policy Statement, including target allocations and allowable ranges, on August 13, 2008. On February 25, 2010, the Administrative Committee amended the investment policy to include a dynamic asset allocation approach and also updated target allocation ranges for certain asset categories. On May 23, 2013, the Administrative Committee amended the investment policy to update the target allocation ranges for certain asset categories.

The long-term investment strategy for pension plan assets is to:

• Meet present and future benefit obligations to all participants and beneficiaries,
• Cover reasonable expenses incurred to provide such benefits, including expenses incurred in the administration of the Trust and the Plan,

• Provide sufficient liquidity to meet benefit and expense payment requirements on a timely basis, and

• Provide a total return that, over the long term, maximizes the ratio of trust assets to liabilities by maximizing investment return, at an appropriate level of risk.

Under the dynamic asset allocation strategy, scenarios are outlined in which the Administrative Committee has the ability to make short to intermediate term asset allocation shifts based on factors such as the Plan’s funded status, the Administrative Committee’s view of return on equities relative to long term expectations, the Administrative Committee’s view on the direction of interest rates and credit spreads, and other relevant financial or economic factors which would be expected to impact the ability of the Trust to meet its obligation to participants and beneficiaries. Accordingly, the allowable asset allocation ranges have been updated to incorporate the flexibility required by the dynamic allocation policy.

The Plan’s specific investment objective is to meet or exceed the investment policy benchmark over the long term. The investment policy benchmark compares actual performance to a weighted market index, and measures the contribution of active investment management and policy implementation. This investment objective is expected to be achieved over the long term (one or more market cycles) and is measured over rolling five-year periods. Total return calculations are time-weighted and are net of investment-related fees and expenses.

The asset strategy allocations for the Trust at the end of 2013 and 2012, and the target allocation range at the end of 2013, by asset category, are as follows.

Table 113: Asset Strategy Allocations

<table><tr><td></td><td>Target Allocation Range</td><td>Percentage of Plan Assets by Strategy at December 31</td></tr><tr><td>PNC Pension Plan</td><td></td><td>2013 2012</td></tr><tr><td>Asset Category</td><td></td><td></td></tr><tr><td>Domestic Equity</td><td>20 - 40%</td><td>33% 34%</td></tr><tr><td>International Equity</td><td>10 - 25%</td><td>23% 22%</td></tr><tr><td>Private Equity</td><td>0 - 15%</td><td>4% 3%</td></tr><tr><td>Total Equity</td><td>40 - 70%</td><td>60% 59%</td></tr><tr><td>Domestic Fixed Income</td><td>10 - 40%</td><td>21% 21%</td></tr><tr><td>High Yield Fixed Income</td><td>0 - 25%</td><td>13% 14%</td></tr><tr><td>Total Fixed Income</td><td>10 - 65%</td><td>34% 35%</td></tr><tr><td>Real estate</td><td>0 - 15%</td><td>5% 5%</td></tr><tr><td>Other</td><td>0 - 5%</td><td>1% 1%</td></tr><tr><td>Total</td><td></td><td>100% 100%</td></tr></table>



The asset category represents the allocation of Plan assets in accordance with the investment objective of each of the Plan’s investment managers. Certain domestic equity investment managers utilize derivatives and fixed income securities as described in their Investment Management Agreements to achieve their investment objective under the Investment Policy Statement. Other investment managers may invest in eligible securities outside of their assigned asset category to meet their investment objectives. The actual percentage of the fair value of total Plan assets held as of December 31, 2013 for equity securities, fixed income securities, real estate and all other assets are 66%, 25%, 5% and 4%, respectively.

We believe that, over the long term, asset allocation is the single greatest determinant of risk. Asset allocation will deviate from the target percentages due to market movement, cash flows, investment manager performance and implementation of shifts under the dynamic allocation policy. Material deviations from the asset allocation targets can alter the expected return and risk of the Trust. On the other hand, frequent rebalancing to the asset allocation targets may result in significant transaction costs, which can impair the Trust’s ability to meet its investment objective. Accordingly, the Trust portfolio is periodically rebalanced to maintain asset allocation within the target ranges described above.

In addition to being diversified across asset classes, the Trust is diversified within each asset class. Secondary diversification provides a reasonable basis for the expectation that no single security or class of securities will have a disproportionate impact on the total risk and return of the Trust.

The Administrative Committee selects investment managers for the Trust based on the contributions that their respective investment styles and processes are expected to make to the investment performance of the overall portfolio. The managers’ Investment Objectives and Guidelines, which are a part of each manager’s Investment Management Agreement, document performance expectations and each manager’s role in the portfolio. The Administrative Committee uses the Investment Objectives and Guidelines to establish, guide, control and measure the strategy and performance for each manager.

The purpose of investment manager guidelines is to:

• Establish the investment objective and performance standards for each manager,

- Provide the manager with the capability to evaluate the risks of all financial instruments or other assets in which the manager’s account is invested, and

- Prevent the manager from exposing its account to excessive levels of risk, undesired or inappropriate risk, or disproportionate concentration of risk. The guidelines also indicate which investments and strategies the manager is permitted to use to achieve its performance objectives, and which investments and strategies it is prohibited from using.

Where investment strategies permit the use of derivatives and/or currency management, language is incorporated in the managers' guidelines to define allowable and prohibited transactions and/or strategies. Derivatives are typically employed by investment managers to modify risk/return characteristics of their portfolio(s), implement asset allocation changes in a cost-effective manner, or reduce transaction costs. Under the managers' investment guidelines, derivatives may not be used solely for speculation or leverage. Derivatives are to be used only in circumstances where they offer the most efficient economic means of improving the risk/reward profile of the portfolio.

BlackRock receives compensation for providing investment management services. The Asset Management Group business segment also receives compensation for payor-related services, and received compensation for providing trustee/custodian services prior to July 1, 2011. Compensation for such services is paid by PNC and was not significant for 2013, 2012 or 2011. Non-affiliate service providers for the Trust are compensated from plan assets.

## Fair Value Measurements

As further described in Note 9 Fair Value, GAAP establishes the framework for measuring fair value, including a hierarchy used to classify the inputs used in measuring fair value.

A description of the valuation methodologies used for assets measured at fair value follows. There have been no significant changes in the valuation methodologies used at December 31, 2013 compared with those in place at December 31, 2012:

- Money market and mutual funds are valued at the net asset value of the shares held by the pension plan at year end.

- U.S. government and agency securities, corporate debt, common stock and preferred stock are valued at the closing price reported on the active market on which the individual securities are traded. If quoted market prices are not available for the specific security, then fair values are estimated by using pricing models or quoted prices of securities with similar characteristics. Such securities are generally classified within Level 2 of the valuation hierarchy but may be a Level 3 depending on the level of liquidity and activity in the market for the security.

- The collective trust fund investments are valued based upon the units of such collective trust fund held by the plan at year end multiplied by the respective unit value. The unit value of the collective trust fund is based upon significant observable inputs, although it is not based upon quoted marked prices in an active market. The underlying investments of the



collective trust funds consist primarily of equity securities, debt obligations, short-term investments, and other marketable securities. Due to the nature of these securities, there are no unfunded commitments or redemption restrictions.

- Limited partnerships are valued by investment managers based on recent financial information used to estimate fair value. Other investments held by the pension plan include derivative financial instruments and real estate, which are recorded at estimated fair value as determined by third-party appraisals and pricing models, and group annuity contracts, which are measured at fair value by discounting the related cash flows based on current yields of similar instruments with comparable durations considering the credit-worthiness of the issuer.

These methods may result in fair value calculations that may not be indicative of net realizable values or future fair values. Furthermore, while the pension plan believes its valuation methods are appropriate and consistent with other market participants, the use of different methodologies or assumptions to determine the fair value of certain financial instruments could result in a different fair value measurement at the reporting date.

The following table sets forth by level, within the fair value hierarchy, the Plan’s assets at fair value as of December 31, 2013 and 2012.

Table 114: Pension Plan Assets – Fair Value Hierarchy

<table><tr><td rowspan="2">In millions</td><td colspan="4">Fair Value Measurements Using:</td></tr><tr><td>December 31 2013 Fair Value</td><td>Quoted Prices in Active Markets For Identical Assets (Level 1)</td><td>Significant Other Observable Inputs (Level 2)</td><td>Significant Unobservable Inputs (Level 3)</td></tr><tr><td>Money market funds</td><td>$ 130</td><td>$ 130</td><td></td><td></td></tr><tr><td>U.S. government and agency securities</td><td>316</td><td>192</td><td>$ 124</td><td></td></tr><tr><td>Corporate debt (a)</td><td>751</td><td></td><td>738</td><td>$ 13</td></tr><tr><td>Common stock</td><td>1,055</td><td>1,053</td><td>2</td><td></td></tr><tr><td>Preferred stock</td><td>15</td><td></td><td>15</td><td></td></tr><tr><td>Mutual funds</td><td>199</td><td>4</td><td>195</td><td></td></tr><tr><td>Interest in Collective Funds (b)</td><td>1,572</td><td></td><td>1,474</td><td>98</td></tr><tr><td>Limited partnerships</td><td>184</td><td></td><td>2</td><td>182</td></tr><tr><td>Other</td><td>30</td><td></td><td>30</td><td></td></tr><tr><td>Total</td><td>$4,252</td><td>$1,379</td><td>$2,580</td><td>$293</td></tr></table>

<table><tr><td rowspan="2">In millions</td><td colspan="4">Fair Value Measurements Using:</td></tr><tr><td>December 31 2012 Fair Value</td><td>Quoted Prices in Active Markets For Identical Assets (Level 1)</td><td>Significant Other Observable Inputs (Level 2)</td><td>Significant Unobservable Inputs (Level 3)</td></tr><tr><td>Cash</td><td>$ 1</td><td>$ 1</td><td></td><td></td></tr><tr><td>Money market funds</td><td>92</td><td>90</td><td>$ 2</td><td></td></tr><tr><td>U.S. government and agency securities</td><td>449</td><td>184</td><td>265</td><td></td></tr><tr><td>Corporate debt (a)</td><td>875</td><td></td><td>853</td><td>$ 22</td></tr><tr><td>Common stock</td><td>984</td><td>982</td><td>2</td><td></td></tr><tr><td>Preferred Stock</td><td>15</td><td></td><td>15</td><td></td></tr><tr><td>Mutual funds</td><td>20</td><td>4</td><td>16</td><td></td></tr><tr><td>Interest in Collective Funds (c)</td><td>1,415</td><td></td><td>1,327</td><td>88</td></tr><tr><td>Limited partnerships</td><td>128</td><td>1</td><td></td><td>127</td></tr><tr><td>Other</td><td>30</td><td>2</td><td>28</td><td></td></tr><tr><td>Total</td><td>$4,009</td><td>$1,264</td><td>$2,508</td><td>$237</td></tr></table>

(a) Corporate debt includes $84 million and $115 million of non-agency mortgage-backed securities as of December 31, 2013 and 2012, respectively.

(b) The benefit plans own commingled funds that invest in equity securities. The funds seek to mirror the benchmark of the S&P 500 Index, Morgan Stanley Capital International ACWI X US Index, Morgan Stanley Capital EAFE Index, Morgan Stanley Capital Emerging Markets Index and the NCREIF ODCE NOF Index with the exception of the BlackRock Index Fund.

(c) The benefit plans own commingled funds that invest in equity and fixed income securities. The funds seek to mirror the performance of the S&P 500 Index, Russell 3000 Index, Morgan Stanley Capital International ACWI X US Index and the Dow Jones U.S. Select Real Estate Securities Index. The commingled fund that holds fixed income securities invests in domestic investment grade securities and seeks to mimic the performance of the Barclays Aggregate Bond Index.



During 2012 there were transfers of corporate and preferred stocks from Level 1 to Level 2 and transfers of mutual funds from Level 2 to Level 1. These transfers were not material and have been reflected as if they were transfers between levels.

The following summarizes changes in the fair value of the pension plan’s Level 3 assets during 2013 and 2012.

Table 115: Rollforward of Pension Plan Level 3 Assets

<table><tr><td>In millions</td><td>Interest in Collective Funds</td><td>Corporate Debt</td><td>Limited Partnerships</td></tr><tr><td>January 1, 2013</td><td>$ 88</td><td>$ 22</td><td>$127</td></tr><tr><td>Net realized gain/(loss) on sale of investments</td><td>7</td><td>7</td><td>10</td></tr><tr><td>Net unrealized gain/(loss) on assets held at end of year</td><td>3</td><td>(1)</td><td>21</td></tr><tr><td>Purchases</td><td>87</td><td>40</td><td>48</td></tr><tr><td>Sales</td><td>(87)</td><td>(55)</td><td>(24)</td></tr><tr><td>December 31, 2013</td><td>$ 98</td><td>$ 13</td><td>$182</td></tr></table>

<table><tr><td>In millions</td><td>Interest in Collective Funds</td><td>Corporate Debt</td><td>Limited Partnerships</td><td>Preferred Other</td><td>Stock</td></tr><tr><td>January 1, 2012</td><td>$ 377</td><td>$ 77</td><td>$130</td><td>$ 27</td><td>$ 2</td></tr><tr><td>Net realized gain/(loss) on sale of investments</td><td>5</td><td>(28)</td><td>2</td><td></td><td></td></tr><tr><td>Net unrealized gain/(loss) on assets held at end of year</td><td>(3)</td><td>20</td><td>(13)</td><td></td><td></td></tr><tr><td>Purchases</td><td>89</td><td>30</td><td>30</td><td></td><td></td></tr><tr><td>Sales</td><td>(12)</td><td>(65)</td><td>(22)</td><td></td><td>(2)</td></tr><tr><td>Transfers into Level 3</td><td></td><td>2</td><td></td><td></td><td></td></tr><tr><td>Transfers from Level 3</td><td>(368)</td><td>(14)</td><td></td><td>(27)</td><td></td></tr><tr><td>December 31, 2012</td><td>$ 88</td><td>$ 22</td><td>$127</td><td></td><td></td></tr></table>

The transfers of Interest in Collective Funds from Level 3 into Level 2 during 2012 resulted from changes in significant observable inputs as to the level of trading activity in these funds. The transfers of Corporate Debt and Other investments into and from Level 3 were due to changes in significant observable inputs during 2012.

The following table provides information regarding our estimated future cash flows related to our various plans.

Table 116: Estimated Cash Flows

<table><tr><td rowspan="2">In millions</td><td colspan="3">Postretirement Benefits</td></tr><tr><td>Qualified Pension</td><td>Nonqualified Pension</td><td>Reduction in PNC Benefit Payments Gross PNC Benefit Payments Due to Medicare Part D Subsidy</td></tr><tr><td>Estimated 2014 employer contributions</td><td></td><td>$ 28</td><td>$ 32</td></tr><tr><td>Estimated future benefit payments</td><td></td><td></td><td></td></tr><tr><td>2014</td><td>$ 248</td><td>$ 28</td><td>$ 32</td></tr><tr><td>2015</td><td>256</td><td>27</td><td>32</td></tr><tr><td>2016</td><td>264</td><td>26</td><td>32</td></tr><tr><td>2017</td><td>271</td><td>25</td><td>32</td></tr><tr><td>2018</td><td>275</td><td>25</td><td>33</td></tr><tr><td>2019 - 2023</td><td>1,431</td><td>109</td><td>150</td></tr></table>

The qualified pension plan contributions are deposited into the Trust, and the qualified pension plan benefit payments are paid from the Trust. The Plan is overfunded as of December 31, 2013, and PNC’s required qualified pension contribution for 2014 is expected to be zero based on the funding calculations under the Pension Protection Act of 2006. For the other plans, total contributions and the benefit payments are the same and represent expected benefit amounts, which are paid from general assets. Postretirement benefits are net of participant contributions.



The components of net periodic benefit cost/(income) and other amounts recognized in Other comprehensive income (OCI) were as follows.

Table 117: Components of Net Periodic Benefit Cost

<table><tr><td rowspan="2">Year ended December 31 - in millions</td><td colspan="4">Qualified Pension Plan</td><td colspan="4">Nonqualified Pension Plan</td><td colspan="4">Postretirement Benefits</td></tr><tr><td>2013</td><td>2012</td><td>2011</td><td>2013</td><td>2012</td><td>2011</td><td>2013</td><td>2012</td><td></td><td>2011</td><td></td><td></td></tr><tr><td>Net periodic cost consists of:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Service cost</td><td>$ 113</td><td>$ 101</td><td>$ 94</td><td>$ 3</td><td>$ 4</td><td>$ 4</td><td>$ 6</td><td>$ 5</td><td>$ 7</td><td></td><td></td><td></td></tr><tr><td>Interest cost</td><td>170</td><td>191</td><td>196</td><td>12</td><td>14</td><td>13</td><td>14</td><td>16</td><td>19</td><td></td><td></td><td></td></tr><tr><td>Expected return on plan assets</td><td>(288)</td><td>(284)</td><td>(298)</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Amortization of prior service cost/(credit)</td><td>(8)</td><td>(8)</td><td>(8)</td><td></td><td></td><td></td><td>(3)</td><td>(3)</td><td>(3)</td><td></td><td></td><td></td></tr><tr><td>Amortization of actuarial (gain)/loss</td><td>87</td><td>89</td><td>19</td><td>8</td><td>6</td><td>5</td><td></td><td>(1)</td><td></td><td></td><td></td><td></td></tr><tr><td>Settlement (gain)/loss</td><td></td><td></td><td></td><td>7</td><td></td><td></td><td>1</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Net periodic cost (benefit)</td><td>74</td><td>89</td><td>3</td><td>30</td><td>24</td><td>22</td><td>18</td><td>17</td><td>23</td><td></td><td></td><td></td></tr><tr><td>Other changes in plan assets and benefit obligations recognized in Other comprehensive income:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Amortization of prior service (cost)/credit</td><td>8</td><td>8</td><td>8</td><td></td><td></td><td></td><td>3</td><td>3</td><td>3</td><td></td><td></td><td></td></tr><tr><td>Current year actuarial loss/(gain)</td><td>(784)</td><td>112</td><td>579</td><td>(26)</td><td>27</td><td>15</td><td>(9)</td><td>(18)</td><td>(1)</td><td></td><td></td><td></td></tr><tr><td>Amortization of actuarial gain/(loss)</td><td>(87)</td><td>(89)</td><td>(19)</td><td>(15)</td><td>(6)</td><td>(5)</td><td>(1)</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Total recognized in OCI</td><td>(863)</td><td>31</td><td>568</td><td>(41)</td><td>21</td><td>10</td><td>(7)</td><td>(15)</td><td>1</td><td></td><td></td><td></td></tr><tr><td>Total recognized in net periodic cost and OCI</td><td>(789)</td><td>$ 120</td><td>$ 571</td><td>(11)</td><td>$ 45</td><td>$ 32</td><td>$ 11</td><td>$ 2</td><td>$ 24</td><td></td><td></td><td></td></tr></table>

The weighted-average assumptions used (as of the beginning of each year) to determine the net periodic costs shown above were as follows.

Table 118: Net Periodic Costs – Assumptions

<table><tr><td rowspan="2">Year ended December 31</td><td colspan="4">Net Periodic Cost Determination</td></tr><tr><td>2013</td><td>2012</td><td>2011</td><td></td></tr><tr><td>Discount rate</td><td></td><td></td><td></td><td></td></tr><tr><td>Qualified pension</td><td>3.80%</td><td>4.60%</td><td>5.20%</td><td></td></tr><tr><td>Nonqualified pension</td><td>3.45</td><td>4.20</td><td>4.80</td><td></td></tr><tr><td>Postretirement benefits</td><td>3.60</td><td>4.40</td><td>5.00</td><td></td></tr><tr><td>Rate of compensation increase (average)</td><td>4.00</td><td>4.00</td><td>4.00</td><td></td></tr><tr><td>Assumed health care cost trend rate</td><td></td><td></td><td></td><td></td></tr><tr><td>Initial trend</td><td>8.00</td><td>8.00</td><td>8.00</td><td></td></tr><tr><td>Ultimate trend</td><td>5.00</td><td>5.00</td><td>5.00</td><td></td></tr><tr><td>Year ultimate reached</td><td>2019</td><td>2019</td><td>2019</td><td></td></tr><tr><td>Expected long-term return on plan assets</td><td>7.50</td><td>7.75</td><td>7.75</td><td></td></tr></table>

The weighted-average assumptions used (as of the end of each year) to determine year end obligations for pension and postretirement benefits were as follows.

Table 119: Other Pension Assumptions

<table><tr><td>Year ended December 31</td><td>2013</td><td>2012</td></tr><tr><td>Discount rate</td><td></td><td></td></tr><tr><td>Qualified pension</td><td>4.75%</td><td>3.80%</td></tr><tr><td>Nonqualified pension</td><td>4.35</td><td>3.45</td></tr><tr><td>Postretirement benefits</td><td>4.50</td><td>3.60</td></tr><tr><td>Rate of compensation increase (average)</td><td>4.00</td><td>4.00</td></tr><tr><td>Assumed health care cost trend rate</td><td></td><td></td></tr><tr><td>Initial trend</td><td>7.75</td><td>8.00</td></tr><tr><td>Ultimate trend</td><td>5.00</td><td>5.00</td></tr><tr><td>Year ultimate reached</td><td>2025</td><td>2019</td></tr></table>

The discount rates are determined independently for each plan by comparing the expected future benefits that will be paid under each plan with yields available on high quality corporate bonds of similar duration. For this analysis, 10% of bonds with the highest yields and 40% with the lowest yields were removed from the bond universe.

The expected return on plan assets is a long-term assumption established by considering historical and anticipated returns of the asset classes invested in by the pension plan and the allocation strategy currently in place among those classes. We review this assumption at each measurement date and adjust it if warranted. This assumption will be changed from 7.50% to 7.00% for determining 2014 net periodic cost.



The health care cost trend rate assumptions shown in the preceding tables relate only to the postretirement benefit plans. A one-percentage-point change in assumed health care cost trend rates would have the following effects.

Table 120: Effect of One Percent Change in Assumed Health Care Cost

<table><tr><td>Year ended December 31, 2013In millions</td><td>Increase</td><td>Decrease</td></tr><tr><td>Effect on year end benefit obligation</td><td>$11</td><td>$(10)</td></tr></table>

Unamortized actuarial gains and losses and prior service costs and credits are recognized in AOCI each December 31, with amortization of these amounts through net periodic benefit cost. The estimated amounts that will be amortized in 2014 are as follows.

Table 121: Estimated Amortization of Unamortized Actuarial Gains and Losses – 2014

<table><tr><td rowspan="2">Year ended December 31In millions</td><td colspan="3">2014 Estimate</td></tr><tr><td>Qualified Pension</td><td>Nonqualified Pension</td><td>Postretirement Benefits</td></tr><tr><td>Prior service (credit)</td><td>$ (8)</td><td></td><td>$ (2)</td></tr><tr><td>Net actuarial loss</td><td></td><td>$ 3</td><td></td></tr><tr><td>Total</td><td>$ (8)</td><td>$ 3</td><td>$ (2)</td></tr></table>

## DEFINED CONTRIBUTION PLANS

We have a qualified defined contribution plan that covers all eligible PNC employees. Employees hired prior to January 1, 2010 became 100% vested immediately, while employees hired on or after January 1, 2010 become vested 100% after three years of service. Employee benefits expense related to defined contribution plans was $120 million in 2013, $111 million in 2012 and $105 million in 2011. We measure employee benefits expense as the fair value of the shares and cash contributed to the plan by PNC.

Under the PNC Incentive Savings Plan, employee contributions up to 4% of eligible compensation as defined by the plan are matched 100%, subject to Code limitations. PNC will contribute a minimum matching contribution of $2,000 to employees who contribute at least 4% of eligible compensation every pay period during the year. This amount is prorated for certain employees, including part-time employees and those who are eligible for the company match for less than a full year. Additionally, for participants who meet the annual deferral limit or the annual compensation limit before the end of a calendar year, PNC makes a true-up matching contribution to ensure that such participants receive the full company match available. Effective January 1, 2012, in the case of both the minimum and true-up matching contributions, eligible employees must remain employed on the last day of the applicable plan year in order to receive the contribution. Minimum matching contributions made with respect to the 2013 and 2012 plan years are immediately 100% vested. The plan is a 401(k) Plan and includes a stock ownership (ESOP) feature. Employee contributions are invested in a number of investment options, including pre mixed portfolios and individual core funds, available under the plan at the direction of the employee. Although employees were also historically permitted to direct the investment of their contributions into the PNC common stock fund, this fund was frozen to future investments of such contributions effective January 1, 2010. All shares of PNC common stock held by the plan are part of the ESOP. Effective January 1, 2011, employer matching contributions were made in cash.

We also maintain a nonqualified supplemental savings plan for certain employees, known as The PNC Financial Services Group, Inc. Supplemental Incentive Savings Plan. Effective January 1, 2012, the Supplemental Incentive Savings Plan was frozen to new participants and for any deferrals of amounts earned on or after such date. It was replaced by a new plan called The PNC Financial Services Group, Inc. Deferred Compensation and Incentive Plan (DCIP).



## NOTE 16 STOCK BASED COMPENSATION PLANS

We have long-term incentive award plans (Incentive Plans) that provide for the granting of incentive stock options, nonqualified stock options, stock appreciation rights, incentive shares/performance units, restricted stock, restricted share units, other share-based awards and dollar-denominated awards to executives and, other than incentive stock options, to non-employee directors. Certain Incentive Plan awards may be paid in stock, cash or a combination of stock and cash. We typically grant a substantial portion of our stock-based compensation awards during the first quarter of the year. As of December 31, 2013, no stock appreciation rights were outstanding. Total compensation expense recognized related to all share-based payment arrangements during 2013, 2012 and 2011 was approximately $154 million, $101 million and $103 million, respectively. At December 31, 2013, there was $129 million of unamortized share-based compensation expense related to nonvested equity compensation arrangements granted under the Incentive Plans. This unamortized cost is expected to be recognized as expense over a period of no longer than five years.

## Nonqualified Stock Options

Options are granted at exercise prices not less than the market value of common stock on the grant date. Generally, options become exercisable in installments after the grant date. No option may be exercisable after 10 years from its grant date. Payment of the option exercise price may be in cash or by surrendering shares of common stock at market value on the exercise date. The exercise price may also be paid by using previously owned shares.

## Option Pricing Assumptions

For purposes of computing stock option expense, we estimate the fair value of stock options at the grant date primarily by using the Black-Scholes option-pricing model. Option pricing models require the use of numerous assumptions, many of which are subjective.

We used the following assumptions in the option pricing models to determine 2013, 2012 and 2011 grant date fair value:

- The risk-free interest rate is based on the U.S. Treasury yield curve,

- The dividend yield typically represents average yields over the previous three-year period, however starting with the grants made after the first quarter of 2009, we used a yield indicative of our current dividend rate,

- Volatility is measured using the fluctuation in month-end closing stock prices over a period which corresponds with the average expected option life, but in no case less than a five-year period, and

- The expected life assumption represents the period of time that options granted are expected to be outstanding and is based on a weighted-average of historical option activity.

Table 122: Option Pricing Assumptions

<table><tr><td>Weighted-average for the year ended December 31</td><td>2013</td><td>2012</td><td>2011</td></tr><tr><td>Risk-free interest rate</td><td>.9%</td><td>1.1%</td><td>2.8%</td></tr><tr><td>Dividend yield</td><td>2.5</td><td>2.3</td><td>0.6</td></tr><tr><td>Volatility</td><td>34.0</td><td>35.1</td><td>34.7</td></tr><tr><td>Expected life</td><td>6.5 yrs.</td><td>5.9 yrs.</td><td>5.9 yrs.</td></tr><tr><td>Grant date fair value</td><td>$ 16.35</td><td>$ 16.22</td><td>$ 22.82</td></tr></table>

There were no options granted in 2013, 2012 and 2011 where the grant date fair value exceeded the market value.

Table 123: Stock Option Rollforward

<table><tr><td></td><td colspan="2">PNC</td><td colspan="2">PNC Options Converted From National City</td><td colspan="4">Total</td></tr><tr><td>Year ended December 31, 2013</td><td>Shares</td><td>Weighted-Average Exercise Price</td><td>Shares</td><td>Weighted-Average Exercise Price</td><td>Shares</td><td>Weighted-A Average Exercise Price</td><td>Weighted-Average Remaining Contractual Life</td><td>Aggregate Intrinsic Value</td></tr><tr><td>Outstanding, January 1</td><td>14,817</td><td>$55.52</td><td>747</td><td>$681.16</td><td>15,564</td><td>$ 85.55</td><td></td><td></td></tr><tr><td>Granted</td><td>161</td><td>63.87</td><td></td><td></td><td>161</td><td>63.87</td><td></td><td></td></tr><tr><td>Exercised</td><td>(4,110)</td><td>50.51</td><td></td><td></td><td>(4,110)</td><td>50.51</td><td></td><td></td></tr><tr><td>Cancelled</td><td>(514)</td><td>56.93</td><td>(203)</td><td>731.74</td><td>(717)</td><td>247.91</td><td></td><td></td></tr><tr><td>Outstanding, December 31</td><td>10,354</td><td>$57.57</td><td>544</td><td>$662.28</td><td>10,898</td><td>$ 87.75</td><td>4.5 years</td><td>$207,248</td></tr><tr><td>Vested and expected to vest, December 31 (a)</td><td>10,339</td><td>$57.56</td><td>544</td><td>$662.28</td><td>10,883</td><td>$ 87.79</td><td>4.5 years</td><td>$207,025</td></tr><tr><td>Exercisable, December 31</td><td>9,660</td><td>$57.20</td><td>544</td><td>$662.28</td><td>10,204</td><td>$ 89.46</td><td>4.2 years</td><td>$196,859</td></tr></table>

(a) Adjusted for estimated forfeitures on unvested options.



To determine stock-based compensation expense, the grant date fair value is applied to the options granted with a reduction for estimated forfeitures. We recognize compensation expense for stock options on a straight-line basis over the specified vesting period.

At December 31, 2012 and 2011, options for 12,759,000 and 12,337,000 shares of common stock were exercisable at a weighted-average price of $90.86 and $106.08, respectively. The total intrinsic value of options exercised during 2013, 2012 and 2011 was $86 million, $37 million and $4 million, respectively.

The total tax benefit recognized related to compensation expense on all share-based payment arrangements during 2013, 2012 and 2011 was approximately $56 million, $37 million and $38 million, respectively. Cash received from option exercises under all Incentive Plans for 2013, 2012 and 2011 was approximately $208 million, $118 million and $41 million, respectively. The tax benefit realized from option exercises under all Incentive Plans for 2013, 2012 and 2011 was approximately $31 million, $14 million and $1 million, respectively.

Shares of common stock available during the next year for the granting of options and other awards under the Incentive Plans were 24,535,159 at December 31, 2013. Total shares of PNC common stock authorized for future issuance under equity compensation plans totaled 25,712,719 shares at December 31, 2013, which includes shares available for issuance under the Incentive Plans and the Employee Stock Purchase Plan (ESPP) as described below.

During 2013, we issued approximately 2.6 million shares from treasury stock in connection with stock option exercise activity. As with past exercise activity, we currently intend to utilize primarily treasury stock for any future stock option exercises.

Awards granted to non-employee directors in 2013, 2012 and 2011 include 27,076, 25,620 and 27,090 deferred stock units, respectively, awarded under the Outside Directors Deferred Stock Unit Plan. A deferred stock unit is a phantom share of our common stock, which is accounted for as a liability until such awards are paid to the participants in cash. As there are no vesting or service requirements on these awards, total compensation expense is recognized in full for these awards on the date of grant.

## INCENTIVE/PERFORMANCE UNIT SHARE AWARDS AND RESTRICTED STOCK/SHARE UNIT AWARDS

The fair value of nonvested incentive/performance unit share awards and restricted stock/share unit awards is initially determined based on prices not less than the market value of our common stock on the date of grant. The value of certain incentive/performance unit share awards is subsequently remeasured based on the achievement of one or more financial and other performance goals, generally over a three-year period. The Personnel and Compensation Committee (“P&CC”) of the Board of Directors approves the final award payout with respect to certain incentive/performance unit share awards. Restricted stock/share unit awards have various vesting periods generally ranging from 3 years to 5 years.

Beginning in 2013, we incorporated several enhanced risk-related performance changes to certain long-term incentive compensation programs. In addition to achieving certain financial performance metrics on both an absolute basis and relative to our peers, final payout amounts will be subject to reduction if PNC fails to meet certain risk-related performance metrics as specified in the award agreement. However, the P&CC has the discretion to waive any or all of this reduction under certain circumstances. These awards have either a three-year or a four-year performance period and are payable in either stock or a combination of stock and cash.

Additionally, performance-based restricted share units were granted in 2013 to certain executives as part of annual bonus deferral criteria. These units, payable solely in stock, vest ratably over a four-year period and contain the same risk-related discretionary criteria noted in the preceding paragraph.

The weighted-average grant date fair value of incentive/performance unit share awards and restricted stock/unit awards granted in 2013, 2012 and 2011 was $64.77, $60.68 and $63.25 per share, respectively. The total fair value of incentive/performance unit share and restricted stock/unit awards vested during 2013, 2012 and 2011 was approximately $63 million, $55 million and $52 million, respectively. We recognize compensation expense for such awards ratably over the corresponding vesting and/or performance periods for each type of program.

Table 124: Nonvested Incentive/Performance Unit Share Awards and Restricted Stock/Share Unit Awards – Rollforward

<table><tr><td>Shares in thousands</td><td>Nonvested Incentive/ Performance Unit Shares</td><td>Weighted-Average Grant Date Fair Value</td><td>Nonvested Restricted Stock/ Share Units</td><td>Weighted-Average Grant Date Fair Value</td></tr><tr><td>December 31, 2012</td><td>1,119</td><td>$61.14</td><td>3,061</td><td>$60.04</td></tr><tr><td>Granted</td><td>926</td><td>64.36</td><td>1,288</td><td>65.06</td></tr><tr><td>Vested/Released</td><td>(326)</td><td>58.26</td><td>(674)</td><td>55.22</td></tr><tr><td>Forfeited</td><td>(72)</td><td>62.02</td><td>(192)</td><td>62.37</td></tr><tr><td>December 31, 2013</td><td>1,647</td><td>$63.49</td><td>3,483</td><td>$62.70</td></tr></table>



In the preceding table, the unit shares and related weighted-average grant date fair value of the incentive/performance awards exclude the effect of dividends on the underlying shares, as those dividends will be paid in cash.

## LIABILITY AWARDS

A summary of all nonvested, cash-payable restricted share unit activity follows:

Table 125: Nonvested Cash-Payable Restricted Share Units – Rollforward

<table><tr><td>In thousands</td><td>Nonvested Cash-Payable Restricted Share Units</td><td>Aggregate Intrinsic Value</td></tr><tr><td>Outstanding at December 31, 2012</td><td>920</td><td></td></tr><tr><td>Granted</td><td>485</td><td></td></tr><tr><td>Vested and Released</td><td>(457)</td><td></td></tr><tr><td>Forfeited</td><td>(7)</td><td></td></tr><tr><td>Outstanding at December 31, 2013</td><td>941</td><td>$73,015</td></tr></table>

Included in the preceding table are cash-payable restricted share units granted to certain executives. These grants were made primarily as part of an annual bonus incentive deferral plan. While there are time-based and other vesting criteria, there are generally no market or performance criteria associated with these awards. Compensation expense recognized related to these awards was recorded in prior periods as part of annual cash bonus criteria. As of December 31, 2013, there were 824,696 of these cash-payable restricted share units outstanding.

The total of all share-based liability awards paid out during 2013, 2012 and 2011 was approximately $29 million, $39 million and $34 million, respectively.

## EMPLOYEE STOCK PURCHASE PLAN

As of December 31, 2013, our ESPP had approximately 1.2 million shares available for issuance. Full-time employees with six months and part-time employees with 12 months of continuous employment with a participating PNC entity are eligible to participate in the ESPP at the commencement of the next six-month offering period. Eligible participants may purchase our common stock at 95% of the fair market value on the last day of each six-month offering period. No charge to earnings is recorded with respect to the ESPP.

Table 126: Employee Stock Purchase Plan – Summary

<table><tr><td>Year ended December 31</td><td>Shares Issued</td><td>Purchase Price Per Share</td></tr><tr><td>2013</td><td>167,260</td><td>$69.27 and $73.70</td></tr><tr><td>2012</td><td>183,892</td><td>$58.05 and $55.39</td></tr><tr><td>2011</td><td>165,408</td><td>$56.63 and $54.79</td></tr></table>

## BLACKROCK LTIP AND EXCHANGE AGREEMENTS

BlackRock adopted the 2002 LTIP program to help attract and retain qualified professionals. At that time, PNC agreed to transfer up to 4 million shares of BlackRock common stock to fund a portion of the 2002 LTIP program and future LTIP programs approved by BlackRock’s Board of Directors, subject to certain conditions and limitations. Approximately 1.1 million shares of BlackRock common stock were transferred by PNC and distributed to LTIP participants in connection with the 2002 LTIP program.

In 2009, PNC’s obligation to deliver its BlackRock common shares to BlackRock under LTIP programs was replaced with an obligation to deliver shares of BlackRock’s Series C Preferred Stock. This change was part of an Exchange Agreement with BlackRock whereby PNC acquired 2.9 million shares of Series C Preferred Stock from BlackRock in exchange for common shares.

In 2011, we transferred approximately 1.3 million shares of BlackRock Series C Preferred Stock to BlackRock in connection with our obligation. On January 31, 2013, we transferred an additional 205,350 shares to BlackRock in connection with our obligation. After this transfer and at December 31, 2013, we hold approximately 1.3 million shares of BlackRock Series C Preferred Stock which are available to fund our obligation in connection with the BlackRock LTIP programs.

PNC accounts for its BlackRock Series C Preferred Stock at fair value, which offsets the impact of marking-to-market the obligation to deliver these shares to BlackRock. The fair value of the BlackRock Series C Preferred Stock is included on our Consolidated Balance Sheet in the caption Other assets. Additional information regarding the valuation of the BlackRock Series C Preferred Stock is included in Note 9 Fair Value.



## NOTE 17 FINANCIAL DERIVATIVES

We use derivative financial instruments (derivatives) primarily to help manage exposure to interest rate, market and credit risk and reduce the effects that changes in interest rates may have on net income, fair value of assets and liabilities, and cash flows. We also enter into derivatives with customers to facilitate their risk management activities.

Derivatives represent contracts between parties that usually require little or no initial net investment and result in one party delivering cash or another type of asset to the other party based on a notional amount and an underlying as specified in the contract. Derivative transactions are often measured in terms of notional amount, but this amount is generally not exchanged and it is not recorded on the balance sheet. The notional amount is the basis to which the underlying is applied to determine required payments under the derivative contract. The underlying is a referenced interest rate (commonly LIBOR), security price, credit spread or other index. Residential and commercial real estate loan commitments associated with loans to be sold also qualify as derivative instruments.

The following table presents the notional amounts and gross fair values of all derivative assets and liabilities held by PNC:

Table 127: Total Gross Derivatives

<table><tr><td rowspan="2">In millions</td><td colspan="4">December 31, 2013</td><td colspan="2">December 31, 2012</td></tr><tr><td>Notional/Contract Amount</td><td>Asset Fair Value (a)</td><td>Liability Fair Value (b)</td><td>Notional/Contract Amount</td><td>Asset Fair Value (a)</td><td>Liability Fair Values (b)</td></tr><tr><td>Derivatives designated as hedging instruments under GAAP</td><td>$ 36,197</td><td>$1,189</td><td>$ 364</td><td>$ 29,270</td><td>$1,872</td><td>$ 152</td></tr><tr><td>Derivatives not designated as hedging instruments under GAAP</td><td>345,059</td><td>3,604</td><td>3,570</td><td>337,086</td><td>6,696</td><td>6,458</td></tr><tr><td>Total gross derivatives</td><td>$381,256</td><td>$4,793</td><td>$3,934</td><td>$366,356</td><td>$8,568</td><td>$6,610</td></tr></table>

(a) Included in Other assets on our Consolidated Balance Sheet.

(b) Included in Other liabilities on our Consolidated Balance Sheet.

All derivatives are carried on our Consolidated Balance Sheet at fair value. Derivative balances are presented on the Consolidated Balance Sheet on a net basis taking into consideration the effects of legally enforceable master netting agreements and any related cash collateral exchanged with counterparties. Further discussion regarding the rights of setoff associated with these legally enforceable master netting agreements is included in the Offsetting, Counterparty Credit Risk, and Contingent Features section below. Our exposure related to risk participations where we sold protection is discussed in the Credit Derivatives section below. Any nonperformance risk, including credit risk, is included in the determination of the estimated net fair value of the derivatives.

Further discussion on how derivatives are accounted for is included in Note 1 Accounting Policies.

## DERIVATIVES DESIGNATED AS HEDGING INSTRUMENTS UNDER GAAP

Certain derivatives used to manage interest rate risk as part of our asset and liability risk management activities are designated as accounting hedges under GAAP. Derivatives hedging the risks associated with changes in the fair value of assets or liabilities are considered fair value hedges, derivatives hedging the variability of expected future cash flows are considered cash flow hedges, and derivatives hedging a net investment in a foreign subsidiary are considered net investment hedges. Designating derivatives as accounting hedges allows for gains and losses on those derivatives, to the extent effective, to be recognized in the income statement in the same period the hedged items affect earnings.



Further detail regarding the notional amounts and fair values related to derivatives designated in hedge relationships is presented in the following table:

Table 128: Derivatives Designated As Hedging Instruments under GAAP

<table><tr><td rowspan="2">In millions</td><td colspan="6">December 31, 2013</td><td colspan="2">December 31, 2012</td></tr><tr><td>Notional/ Contract Amount</td><td>Asset Fair Value (a)</td><td>Liability Fair Value (b)</td><td>Notional/ Contract Amount</td><td>Asset Fair Value (a)</td><td>Liability Fair Values (b)</td><td></td><td></td></tr><tr><td>Interest rate contracts:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Fair value hedges:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr></table>

(a) Included in Other assets on our Consolidated Balance Sheet.

(b) Included in Other liabilities on our Consolidated Balance Sheet.

(c) The floating rate portion of interest rate contracts is based on money-market indices. As a percent of notional amount, 43% were based on 1-month LIBOR and 57% on 3-month LIBOR at December 31, 2013 compared with 51% and 49%, respectively, at December 31, 2012.

(d) Includes zero-coupon swaps.

## FAIR VALUE HEDGES

We enter into receive-fixed, pay-variable interest rate swaps to hedge changes in the fair value of outstanding fixed-rate debt and borrowings caused by fluctuations in market interest rates. The specific products hedged may include bank notes, Federal Home Loan Bank borrowings, and senior and subordinated debt. We also enter into pay-fixed, receive-variable interest rate swaps and zero-coupon swaps to hedge changes in the fair value of fixed rate and zero-coupon investment securities caused by fluctuations in market interest rates. The specific products hedged include U.S. Treasury, government agency and other debt securities. For these hedge relationships, we use statistical regression analysis to assess hedge effectiveness at both the inception of the hedge relationship and on an ongoing basis. There were no components of derivative gains or losses excluded from the assessment of hedge effectiveness.

The ineffective portion of the change in value of our fair value hedge derivatives resulted in net losses of $37 million for 2013 compared with net losses of $54 million for 2012 and net losses of $17 million for 2011. Further detail regarding gains (losses) on fair value hedge derivatives and related hedged items is presented in the following table:

Table 129: Gains (Losses) on Derivatives and Related Hedged Items – Fair Value Hedges

<table><tr><td rowspan="3">In millions</td><td rowspan="3">Hedged Items</td><td colspan="6">Year ended</td></tr><tr><td colspan="2">December 31, 2013</td><td colspan="2">December 31, 2012</td><td colspan="2">December 31, 2011</td></tr><tr><td>Gain (Loss) on Derivatives Recognized in Income</td><td>Gain (Loss) on Related Hedged Items Recognized in Income</td><td>Gain (Loss) on Related Derivatives Recognized in Income</td><td>Gain (Loss) on Related Hedged Items Recognized In Income</td><td>Gain (Loss) on Derivatives Recognized in Income</td><td>Gain (Loss) on Related Hedged Items Recognized in Income</td></tr><tr><td>Interest rate contracts</td><td>U.S. Treasury and Government Agencies Securities</td><td>Investment securities (interest income)</td><td>$ 102</td><td>$ (107)</td><td>$ (26)</td><td>$ 23</td><td>$ (153)</td></tr><tr><td>Interest rate contracts</td><td>Other Debt Securities</td><td>Investment securities (interest income)</td><td>9</td><td>(8)</td><td>(1)</td><td>1</td><td>(23)</td></tr><tr><td>Interest rate contracts</td><td>Subordinated debt</td><td>Borrowed funds (interest expense)</td><td>(393)</td><td>368</td><td>(30)</td><td>(9)</td><td>214</td></tr><tr><td>Interest rate contracts</td><td>Bank notes and senior debt</td><td>Borrowed funds (interest expense)</td><td>(351)</td><td>343</td><td>68</td><td>(80)</td><td>265</td></tr><tr><td>Total</td><td></td><td></td><td>$ (633)</td><td>$ 596</td><td>$ 11</td><td>$ (65)</td><td>$ 303</td></tr></table>



## Cash Flow Hedges

We enter into receive-fixed, pay-variable interest rate swaps to modify the interest rate characteristics of designated commercial loans from variable to fixed in order to reduce the impact of changes in future cash flows due to market interest rate changes. For these cash flow hedges, any changes in the fair value of the derivatives that are effective in offsetting changes in the forecasted interest cash flows are recorded in Accumulated other comprehensive income and are reclassified to interest income in conjunction with the recognition of interest received on the loans. In the 12 months that follow December 31, 2013, we expect to reclassify from the amount currently reported in Accumulated other comprehensive income, net derivative gains of $233 million pretax, or $151 million after-tax, in association with interest received on the hedged loans. This amount could differ from amounts actually recognized due to changes in interest rates, hedge designations, and the addition of other hedges subsequent to December 31, 2013. The maximum length of time over which forecasted loan cash flows are hedged is 10 years. We use statistical regression analysis to assess the effectiveness of these hedge relationships at both the inception of the hedge relationship and on an ongoing basis.

We also periodically enter into forward purchase and sale contracts to hedge the variability of the consideration that will be paid or received related to the purchase or sale of investment securities. The forecasted purchase or sale is consummated upon gross settlement of the forward contract itself. As a result, hedge ineffectiveness, if any, is typically minimal. Gains and losses on these forward contracts are recorded in Accumulated other comprehensive income and are recognized in earnings when the hedged cash flows affect earnings. In the 12 months that follow December 31, 2013, we expect to reclassify from the amount currently reported in Accumulated other comprehensive income, net derivative gains of $13 million pretax, or $8 million after-tax, as adjustments of yield on investment securities. As of December 31, 2013 there were no forward purchase or sale contracts designated in a cash flow hedge relationship.

There were no components of derivative gains or losses excluded from the assessment of hedge effectiveness related to either cash flow hedge strategy.

During 2013, 2012, and 2011 there were no gains or losses from cash flow hedge derivatives reclassified to earnings because it became probable that the original forecasted transaction would not occur. The amount of cash flow hedge ineffectiveness recognized in income for 2013, 2012, and 2011 was not material to PNC’s results of operations.

Further detail regarding gains (losses) on derivatives and related cash flows is presented in the following table:

Table 130: Gains (Losses) on Derivatives and Related Cash Flows – Cash Flow Hedges (a) (b)

<table><tr><td rowspan="2">In millions</td><td colspan="4">Year ended December 31</td></tr><tr><td>2013</td><td>2012</td><td>2011</td><td></td></tr><tr><td>Gains (Losses) on Derivatives Recognized in OCI - (Effective Portion)</td><td>$ (141)</td><td>$ 312</td><td>$805</td><td></td></tr><tr><td>Less: Gains (Losses) Reclassified from Accumulated OCI into Income - (Effective Portion)</td><td></td><td></td><td></td><td></td></tr><tr><td>Interest income</td><td>337</td><td>456</td><td>455</td><td></td></tr><tr><td>Noninterest income</td><td>49</td><td>76</td><td>43</td><td></td></tr><tr><td>Total Gains (Losses) Reclassified from Accumulated OCI into Income - (Effective Portion)</td><td>386</td><td>532</td><td>498</td><td></td></tr><tr><td>Net unrealized gains (losses) on cash flow hedge derivatives</td><td>$ (527)</td><td>$ (220)</td><td>$307</td><td></td></tr></table>

(a) All cash flow hedge derivatives are interest rate contracts as of December 31, 2013, December 31, 2012 and December 31, 2011.

(b) The amount of cash flow hedge ineffectiveness recognized in income was not material for the periods presented.

## NET INVESTMENT HEDGES

We enter into foreign currency forward contracts to hedge non-U.S. Dollar (USD) net investments in foreign subsidiaries against adverse changes in foreign exchange rates. We assess whether the hedging relationship is highly effective in achieving offsetting changes in the value of the hedge and hedged item by qualitatively verifying that the critical terms of the hedge and hedged item match at the inception of the hedging relationship and on an ongoing basis. There were no components of derivative gains or losses excluded from the assessment of the hedge effectiveness.

For 2013, 2012, and 2011 there was no net investment hedge ineffectiveness.
Further detail on gains (losses) on net investment hedge derivatives is presented in the following table:

Table 131: Gains (Losses) on Derivatives – Net Investment Hedges (a)

<table><tr><td rowspan="2">In millions</td><td colspan="2">Year ended December 31</td></tr><tr><td>2013</td><td>2012</td></tr><tr><td>Gains (Losses) on Derivatives Recognized in</td><td></td><td></td></tr><tr><td>OCI (Effective Portion)</td><td></td><td></td></tr><tr><td>Foreign exchange contracts</td><td>$ (21)</td><td>$ (27)</td></tr></table>

(a) The loss recognized in Accumulated other comprehensive income was less than $1 million as of December 31, 2011.



## DERIVATIVES NOT DESIGNATED AS HEDGING INSTRUMENTS UNDER GAAP

We also enter into derivatives that are not designated as accounting hedges under GAAP.

Further detail regarding the notional amounts and fair values related to derivatives not designated in hedge relationships is presented in the following table:

Table 132: Derivatives Not Designated As Hedging Instruments under GAAP

<table><tr><td rowspan="2">In millions</td><td colspan="3">December 31, 2013</td><td colspan="3">December 31, 2012</td></tr><tr><td>Notional/ Contract Amount</td><td>Asset Fair Value (a)</td><td>Liability Fair Value (b)</td><td>Notional/ Contract Amount</td><td>Asset Fair Value (a)</td><td>Liability Fair (b)</td></tr><tr><td>Derivatives used for residential mortgage banking activities:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Residential mortgage servicing</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Interest rate contracts:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Swaps</td><td>$ 37,424</td><td>$ 654</td><td>$ 360</td><td>$ 59,607</td><td>$2,204</td><td>$1,790</td></tr><tr><td>Swaptions</td><td>845</td><td>18</td><td>18</td><td>5,890</td><td>209</td><td>119</td></tr><tr><td>Futures (c)</td><td>49,250</td><td></td><td></td><td>49,816</td><td></td><td></td></tr><tr><td>Futures options</td><td>24,000</td><td>10</td><td>2</td><td>34,350</td><td>5</td><td>2</td></tr><tr><td>Mortgage-backed securities commitments</td><td>832</td><td></td><td>3</td><td>3,429</td><td>3</td><td>1</td></tr><tr><td>Subtotal</td><td>$112,351</td><td>$ 682</td><td>$ 383</td><td>$153,092</td><td>$2,421</td><td>$1,912</td></tr><tr><td>Loan sales</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Interest rate contracts:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Futures (c)</td><td>$ 350</td><td></td><td></td><td>$ 702</td><td></td><td></td></tr><tr><td>Bond options</td><td>200</td><td>$ 1</td><td></td><td>900</td><td>$ 3</td><td></td></tr><tr><td>Mortgage-backed securities commitments</td><td>5,173</td><td>26</td><td>$ 9</td><td>8,033</td><td>5</td><td>$ 14</td></tr><tr><td>Residential mortgage loan commitments</td><td>1,605</td><td>13</td><td></td><td>4,092</td><td>85</td><td></td></tr><tr><td>Subtotal</td><td>$ 7,328</td><td>$ 40</td><td>$ 9</td><td>$ 13,727</td><td>$ 93</td><td>$ 14</td></tr><tr><td>Subtotal</td><td>$119,679</td><td>$ 722</td><td>$ 392</td><td>$166,819</td><td>$2,514</td><td>$1,926</td></tr><tr><td>Derivatives used for commercial mortgage banking activities</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Interest rate contracts:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Swaps</td><td>$ 2,158</td><td>$ 23</td><td>$ 52</td><td>$ 1,222</td><td>$ 56</td><td>$ 84</td></tr><tr><td>Swaptions</td><td>125</td><td></td><td>3</td><td></td><td></td><td></td></tr><tr><td>Futures (c)</td><td>4,598</td><td></td><td></td><td>2,030</td><td></td><td></td></tr><tr><td>Futures options</td><td>45,500</td><td>15</td><td>4</td><td></td><td></td><td></td></tr><tr><td>Commercial mortgage loan commitments</td><td>673</td><td>20</td><td>11</td><td>1,259</td><td>12</td><td>9</td></tr><tr><td>Subtotal</td><td>$ 53,054</td><td>$ 58</td><td>$ 70</td><td>$ 4,511</td><td>$ 68</td><td>$ 93</td></tr><tr><td>Credit contracts:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Credit default swaps</td><td>95</td><td></td><td></td><td>95</td><td>2</td><td></td></tr><tr><td>Subtotal</td><td>$ 53,149</td><td>$ 58</td><td>$ 70</td><td>$ 4,606</td><td>$ 70</td><td>$ 93</td></tr><tr><td>Derivatives used for customer-related activities:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Interest rate contracts:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Swaps</td><td>$134,408</td><td>$2,540</td><td>$2,445</td><td>$127,567</td><td>$3,869</td><td>$3,917</td></tr><tr><td>Caps/floors - Sold</td><td>4,789</td><td></td><td>11</td><td>4,588</td><td></td><td>1</td></tr><tr><td>Caps/floors - Purchased</td><td>5,519</td><td>37</td><td></td><td>4,187</td><td>21</td><td></td></tr><tr><td>Swaptions</td><td>2,354</td><td>49</td><td>51</td><td>2,285</td><td>82</td><td>35</td></tr><tr><td>Futures (c)</td><td>1,856</td><td></td><td></td><td>9,113</td><td></td><td></td></tr><tr><td>Mortgage-backed securities commitments</td><td>1,515</td><td>4</td><td>3</td><td>1,736</td><td>2</td><td>2</td></tr><tr><td>Subtotal</td><td>$150,441</td><td>$2,630</td><td>$2,510</td><td>$149,476</td><td>$3,974</td><td>$3,955</td></tr><tr><td>Foreign exchange contracts</td><td>14,316</td><td>192</td><td>172</td><td>10,737</td><td>126</td><td>112</td></tr><tr><td>Equity contracts</td><td></td><td></td><td></td><td>105</td><td>1</td><td>3</td></tr><tr><td>Credit contracts:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Risk participation agreements</td><td>4,777</td><td>2</td><td>4</td><td>3,530</td><td>5</td><td>6</td></tr><tr><td>Subtotal</td><td>$169,534</td><td>$2,824</td><td>$2,686</td><td>$163,848</td><td>$4,106</td><td>$4,076</td></tr><tr><td>Derivatives used for other risk management activities:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Interest rate contracts:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Swaps</td><td>$ 511</td><td></td><td></td><td>$ 601</td><td>$ 4</td><td></td></tr><tr><td>Futures (c)</td><td>838</td><td></td><td></td><td>274</td><td></td><td></td></tr><tr><td>Subtotal</td><td>$ 1,349</td><td></td><td></td><td>$ 875</td><td>$ 4</td><td></td></tr><tr><td>Foreign exchange contracts</td><td>8</td><td></td><td></td><td>17</td><td></td><td>$ 3</td></tr><tr><td>Equity contracts</td><td></td><td></td><td></td><td>8</td><td>2</td><td>2</td></tr><tr><td>Credit contracts:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Credit default swaps</td><td></td><td></td><td></td><td>15</td><td></td><td></td></tr><tr><td>Other contracts (d)</td><td>1,340</td><td></td><td>$ 422</td><td>$ 898</td><td></td><td>358</td></tr><tr><td>Subtotal</td><td>$ 2,697</td><td></td><td>$ 422</td><td>$ 1,813</td><td>$ 6</td><td>$ 363</td></tr><tr><td>Total derivatives not designated as hedging instruments</td><td>$345,059</td><td>$3,604</td><td>$3,570</td><td>$337,086</td><td>$6,696</td><td>$6,458</td></tr></table>

(a) Included in Other assets on our Consolidated Balance Sheet.

(b) Included in Other liabilities on our Consolidated Balance Sheet.

(c) Futures contracts settle in cash daily and therefore, no derivative asset or liability is recognized on our Consolidated Balance Sheet.

(d) Includes PNC’s obligation to fund a portion of certain BlackRock LTIP programs and the swaps entered into in connection with sales of a portion of Visa Class B common shares in the second and third quarters of 2013 and second half of 2012. Refer to Note 9 Fair Value for additional information on the Visa swaps.



Our residential mortgage banking activities consist of originating, selling and servicing mortgage loans. Residential mortgage loans that will be sold in the secondary market, and the related loan commitments, which are considered derivatives, are accounted for at fair value. Changes in the fair value of the loans and commitments due to interest rate risk are hedged with forward contracts to sell mortgage-backed securities, as well as U.S. Treasury and Eurodollar futures and options. Gains and losses on the loans and commitments held for sale and the derivatives used to economically hedge them are included in Residential mortgage noninterest income on the Consolidated Income Statement.

We typically retain the servicing rights related to residential mortgage loans that we sell. Residential mortgage servicing rights are accounted for at fair value with changes in fair value influenced primarily by changes in interest rates. Derivatives used to hedge the fair value of residential mortgage servicing rights include interest rate futures, swaps, options, and forward contracts to purchase mortgage-backed securities. Gains and losses on residential mortgage servicing rights and the related derivatives used for hedging are included in Residential mortgage noninterest income.

Certain commercial mortgage loans held for sale are accounted for at fair value. These loans, and the related loan commitments, which are considered derivatives, are accounted for at fair value. In addition we originate loans for sale into the secondary market that are carried at the lower of cost or fair value. Derivatives used to economically hedge these loans and commitments from changes in fair value due to interest rate risk and credit risk include forward loan sale contracts, interest rate swaps, and credit default swaps. Gains and losses on the commitments, loans and derivatives are included in Other noninterest income. Derivatives used to economically hedge the change in value of commercial mortgage servicing rights include interest rate futures, swaps and options. Gains or losses on these derivatives are included in Corporate services noninterest income.
The residential and commercial mortgage loan commitments associated with loans to be sold which are accounted for as derivatives are valued based on the estimated fair value of the underlying loan and the probability that the loan will fund within the terms of the commitment. The fair value also takes into account the fair value of the embedded servicing right.

We offer derivatives to our customers in connection with their risk management needs. These derivatives primarily consist of interest rate swaps, interest rate caps, floors, swaptions and foreign exchange contracts. We primarily manage our market risk exposure from customer transactions by entering into a variety of hedging transactions with third-party dealers. Gains and losses on customer-related derivatives are included in Other noninterest income.

Included in the customer, mortgage banking risk management, and other risk management portfolios are written interest-rate caps and floors entered into with customers and for risk management purposes. We receive an upfront premium from the counterparty and are obligated to make payments to the counterparty if the underlying market interest rate rises above or falls below a certain level designated in the contract. Our ultimate obligation under written options is based on future market conditions.

The derivatives portfolio also includes derivatives used for other risk management activities. These derivatives are entered into based on stated risk management objectives and include credit default swaps (CDSs) used to mitigate the risk of economic loss on a portion of our loan exposure. We enter into credit default swaps under which we buy loss protection from or sell loss protection to a counterparty for the occurrence of a credit event related to a referenced entity or index. There were no credit default swaps sold as of December 31, 2013 and December 31, 2012. The fair values of these derivatives typically are based on related credit spreads. Gains and losses on the derivatives entered into for other risk management are included in Other noninterest income. CDSs are included in these derivative tables: Tables 132, 134, 135 and 136.



Further detail regarding the gains (losses) on derivatives not designated in hedging relationships is presented in the following table:

Table 133: Gains (Losses) on Derivatives Not Designated As Hedging Instruments under GAAP

<table><tr><td rowspan="2">In millions</td><td colspan="4">Year ended December 31</td></tr><tr><td>2013</td><td>2012</td><td>2011</td><td></td></tr><tr><td>Derivatives used for residential mortgage banking activities:</td><td></td><td></td><td></td><td></td></tr><tr><td>Residential mortgage servicing</td><td></td><td></td><td></td><td></td></tr><tr><td>Interest rate contracts</td><td>$ (223)</td><td>$ 269</td><td>$571</td><td></td></tr><tr><td>Loan sales</td><td></td><td></td><td></td><td></td></tr><tr><td>Interest rate contracts</td><td>286</td><td>127</td><td>54</td><td></td></tr><tr><td>Gains (losses) included in residential mortgage banking activities (a)</td><td>$ 63</td><td>$ 396</td><td>$625</td><td></td></tr><tr><td>Derivatives used for commercial mortgage banking activities:</td><td></td><td></td><td></td><td></td></tr><tr><td>Interest rate contracts (b) (c)</td><td>$ 12</td><td>$ 35</td><td>$ 5</td><td></td></tr><tr><td>Credit contracts (c)</td><td>(2)</td><td>(3)</td><td>6</td><td></td></tr><tr><td>Gains (losses) from commercial mortgage banking activities</td><td>$ 10</td><td>$ 32</td><td>$ 11</td><td></td></tr><tr><td>Derivatives used for customer-related activities:</td><td></td><td></td><td></td><td></td></tr><tr><td>Interest rate contracts</td><td>$ 149</td><td>$ 106</td><td>$ 78</td><td></td></tr><tr><td>Foreign exchange contracts</td><td>7</td><td>83</td><td>104</td><td></td></tr><tr><td>Equity contracts</td><td>(3)</td><td>(4)</td><td>(3)</td><td></td></tr><tr><td>Credit contracts</td><td>(1)</td><td>(3)</td><td>2</td><td></td></tr><tr><td>Gains (losses) from customer-related activities (c)</td><td>$ 152</td><td>$ 182</td><td>$181</td><td></td></tr><tr><td>Derivatives used for other risk management activities:</td><td></td><td></td><td></td><td></td></tr><tr><td>Interest rate contracts</td><td>$ 3</td><td>$ (11)</td><td>$ (43)</td><td></td></tr><tr><td>Foreign exchange contracts</td><td>2</td><td>(2)</td><td>(2)</td><td></td></tr><tr><td>Credit contracts</td><td></td><td>(1)</td><td>(1)</td><td></td></tr><tr><td>Other contracts (d)</td><td>(168)</td><td>(94)</td><td>11</td><td></td></tr><tr><td>Gains (losses) from other risk management activities (c)</td><td>$ (163)</td><td>$ (108)</td><td>$ (35)</td><td></td></tr><tr><td>Total gains (losses) from derivatives not designated as hedging instruments</td><td>$ 62</td><td>$ 502</td><td>$782</td><td></td></tr></table>

(a) Included in Residential mortgage noninterest income.

(b) Included in Corporate services noninterest income.

(c) Included in Other noninterest income.

(d) Includes BlackRock LTIP funding obligation, a forward purchase commitment for certain loans upon conversion from a variable rate to a fixed rate, and the swaps entered into in connection with sales of a portion of Visa Class B common shares.

## CREDIT DERIVATIVES

The credit derivative underlying is based on the credit risk of a specific entity, entities, or an index. As discussed above, we enter into credit derivatives, specifically credit default swaps and risk participation agreements, as part of our commercial mortgage banking hedging activities and for customer and other risk management purposes. Detail regarding credit default swaps and risk participations sold follows.

Table 134: Credit Default Swaps (a)

<table><tr><td rowspan="2"></td><td colspan="4">December 31, 2013</td><td colspan="4">December 31, 2012</td></tr><tr><td>Notional Amount</td><td>Fair Value (b)</td><td>Weighted-Average Remaining Maturity In Years</td><td>Notional Amount</td><td>Fair Value</td><td>Weighted-Average Remaining Maturity In Years</td><td></td><td></td></tr><tr><td>Dollars in millions</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Credit Default Swaps - Purchased</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Single name</td><td>$35</td><td></td><td>7.3</td><td>$ 50</td><td></td><td></td><td>5.8</td><td></td></tr><tr><td>Index traded</td><td>60</td><td></td><td>35.2</td><td>60</td><td>$2</td><td>36.1</td><td></td><td></td></tr><tr><td>Total</td><td>$95</td><td></td><td>24.9</td><td>$110</td><td>$2</td><td>22.4</td><td></td><td></td></tr></table>

(a) There were no credit default swaps sold as of December 31, 2013 and December 31, 2012.

(b) The fair value of credit default swaps purchased is less than $1 million as of December 31, 2013.



The notional amount of these credit default swaps by credit rating is presented in the following table:

Table 135: Credit Ratings of Credit Default Swaps (a)

<table><tr><td>Dollars in millions</td><td>December 31, 2013</td><td>December 31, 2012</td></tr><tr><td colspan="3">Credit Default Swaps - Purchased</td></tr><tr><td>Investment grade (b)</td><td>$95</td><td>$ 95</td></tr><tr><td>Subinvestment grade (c)</td><td></td><td>15</td></tr><tr><td>Total</td><td>$95</td><td>$110</td></tr></table>

(a) There were no credit default swaps sold as of December 31, 2013 and December 31, 2012.

(b) Investment grade with a rating of BBB-/Baa3 or above based on published rating agency information.

(c) Subinvestment grade with a rating below BBB-/Baa3 based on published rating agency information.

The referenced/underlying assets for these credit default swaps is presented in the following table:

Table 136: Referenced/Underlying Assets of Credit Default Swaps

<table><tr><td></td><td>December 31, 2013</td><td>December 31, 2012</td></tr><tr><td>Corporate Debt</td><td>37%</td><td>32%</td></tr><tr><td>Commercial mortgage-backed securities</td><td>63%</td><td>54%</td></tr><tr><td>Loans</td><td>0%</td><td>14%</td></tr></table>

## Risk Participation Agreements

We also periodically enter into risk participation agreements to share some of the credit exposure with other counterparties related to interest rate derivative contracts or to take on credit exposure to generate revenue. We will make/receive payments under these agreements if a customer defaults on its obligation to perform under certain derivative swap contracts. Risk participation agreements purchased and sold are included in these derivative tables: Tables 132 and 133.

Further detail regarding the notional amount, fair value and weighted average remaining maturities in years for risk participation agreements sold is presented in the following table:

Table 137: Risk Participation Agreements Sold

<table><tr><td></td><td colspan="3">December 31, 2013</td><td colspan="3">December 31, 2012</td></tr><tr><td></td><td></td><td></td><td>Weighted-Average</td><td></td><td></td><td>Weighted-Average</td></tr><tr><td>Dollars in millions</td><td>Notional Amount</td><td>Fair Value</td><td>Remaining Maturity In Years</td><td>Notional Amount</td><td>Fair Value</td><td>Remaining Maturity In Years</td></tr><tr><td>Risk Participation Agreements Sold</td><td>$2,770</td><td>$(4)</td><td>6.1</td><td>$2,053</td><td>$(6)</td><td>6.6</td></tr></table>

Based on our internal risk rating process of the underlying third parties to the swap contracts, the percentages of the exposure amount of risk participation agreements sold by internal credit rating follow:

Table 138: Internal Credit Ratings of Risk Participation Agreements Sold

<table><tr><td></td><td>December 31, 2013</td><td>December 31, 2012</td></tr><tr><td>Pass (a)</td><td>98%</td><td>99%</td></tr><tr><td>Below pass (b)</td><td>2%</td><td>1%</td></tr></table>

(a) Indicates the expected risk of default is currently low.

(b) Indicates a higher degree of risk of default.

We have sold risk participation agreements with terms ranging from less than 1 year to 23 years. We will be required to make payments under these agreements if a customer defaults on its obligation to perform under certain derivative swap contracts with third parties. Assuming all underlying swap counterparties defaulted at December 31, 2013, the exposure from these agreements would be $77 million based on the fair value of the underlying swaps, compared with $143 million at December 31, 2012.

## OFFSETTING, COUNTERPARTY CREDIT RISK, AND CONTINGENT FEATURES

We, generally, utilize a net presentation on the Consolidated Balance Sheet for those derivative financial instruments entered into with counterparties under legally enforceable master netting agreements. The master netting agreements reduce credit risk by permitting the closeout netting of various types of derivative instruments with the same counterparty upon the occurrence of an event of default. The master netting agreement also may require the exchange of cash or marketable securities to collateralize either party’s net position. In certain cases, minimum thresholds must be exceeded before any collateral is exchanged. Collateral is typically exchanged daily based on the net fair value of the positions with the counterparty as of the preceding day. Any cash collateral exchanged with counterparties under these master netting agreements is also netted against the applicable derivative fair values on the Consolidated Balance Sheet. However, the fair value of any securities held or pledged is not included in the net presentation on the balance sheet. In order for an arrangement to be eligible for netting under GAAP (ASC 210-20), we must obtain the requisite assurance that the offsetting rights included in the master netting agreement would be legally enforceable in the event of bankruptcy, insolvency, or a similar proceeding of such third party. Enforceability is evidenced by obtaining a legal opinion that supports, with sufficient confidence, the enforceability of the master netting agreement in bankruptcy.



The following derivative Table 139 shows the impact legally enforceable master netting agreements had on our derivative assets and derivative liabilities as of December 31, 2013 and December 31, 2012. The table also includes the fair value of any securities collateral held or pledged under legally enforceable master netting agreements. Cash and securities collateral amounts are included in the table only to the extent of the related net derivative fair values.

For further discussion on ASU 2011-11, Balance Sheet (Topic 210): Disclosures about Offsetting Assets and Liabilities and the impact of other instruments entered into under master netting arrangements, see Note 1 Accounting Policies. Refer to Note 24 Commitments and Guarantees for additional information related to resale and repurchase agreements offsetting.

Table 139: Derivative Assets and Liabilities Offsetting

<table><tr><td rowspan="2">December 31, 2013In millions</td><td rowspan="2">Gross Fair Value Derivative Assets</td><td colspan="2">Amounts Offset on the Consolidated Balance Sheet</td><td rowspan="2">Net Fair Value Derivative Assets</td><td rowspan="2">Securities Collateral Held Under Master Netting Agreements</td><td rowspan="2">Net Amounts</td></tr><tr><td>Fair Value Offset Amount</td><td>Cash Collateral</td></tr><tr><td>Derivative assets</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Interest rate contracts</td><td>$4,599</td><td>$2,468</td><td>$ 556</td><td>$1,575</td><td>$115</td><td>$1,460</td></tr><tr><td>Foreign exchange contracts</td><td>192</td><td>64</td><td>9</td><td>119</td><td></td><td>119</td></tr><tr><td>Credit contracts</td><td>2</td><td>1</td><td></td><td>1</td><td></td><td>1</td></tr><tr><td>Total derivative assets (a) (b)</td><td>$4,793</td><td>$2,533</td><td>$ 565</td><td>$1,695(c)</td><td>$115</td><td>$1,580</td></tr></table>

<table><tr><td rowspan="2">December 31, 2013In millions</td><td rowspan="2">Gross Fair Value Derivative Liabilities</td><td colspan="2">Amounts Offset on the Consolidated Balance Sheet</td><td rowspan="2">Net Fair Value Derivative Liabilities</td><td rowspan="2">Securities Collateral Pledged Under Master Netting Agreements</td><td rowspan="2">Net Amounts</td></tr><tr><td>Fair Value Offset Amount</td><td>Cash Collateral</td></tr><tr><td>Derivative liabilities</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Interest rate contracts</td><td>$3,326</td><td>$2,447</td><td>$ 473</td><td>$ 406</td><td>$ -</td><td>$ 406</td></tr><tr><td>Foreign exchange contracts</td><td>182</td><td>83</td><td>23</td><td>76</td><td></td><td>76</td></tr><tr><td>Credit contracts</td><td>4</td><td>3</td><td>1</td><td></td><td></td><td></td></tr><tr><td>Other contracts</td><td>422</td><td></td><td></td><td>422</td><td></td><td>422</td></tr><tr><td>Total derivative liabilities (a) (b)</td><td>$3,934</td><td>$2,533</td><td>$ 497</td><td>$ 904(d)</td><td>$ -</td><td>$ 904</td></tr></table>

<table><tr><td rowspan="2">December 31, 2012In millions</td><td rowspan="2">Gross Fair Value Derivative Assets</td><td colspan="2">Amounts Offset on the Consolidated Balance Sheet</td><td rowspan="2">Net Fair Value Derivative Assets</td><td rowspan="2">Securities Collateral Held Under Master Netting Agreements</td><td rowspan="2">Net Amounts</td></tr><tr><td>Fair Value Offset Amount</td><td>Cash Collateral</td></tr><tr><td>Derivative assets</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Interest rate contracts</td><td>$8,432</td><td>$5,041</td><td>$1,024</td><td>$2,367</td><td>$135</td><td>$2,232</td></tr><tr><td>Foreign exchange contracts</td><td>126</td><td>61</td><td>7</td><td>58</td><td></td><td>58</td></tr><tr><td>Equity contracts</td><td>3</td><td>3</td><td></td><td></td><td></td><td></td></tr><tr><td>Credit contracts</td><td>7</td><td>2</td><td></td><td>5</td><td></td><td>5</td></tr><tr><td>Total derivative assets (b)</td><td>$8,568</td><td>$5,107</td><td>$1,031</td><td>$2,430(c)</td><td>$135</td><td>$2,295</td></tr></table>

<table><tr><td rowspan="2">December 31, 2012In millions</td><td rowspan="2">Gross Fair Value Derivative Liabilities</td><td colspan="2">Amounts Offset on the Consolidated Balance Sheet</td><td rowspan="2">Net Fair Value Derivative Liabilities</td><td rowspan="2">Securities Collateral Pledged Under Master Netting Agreements</td><td rowspan="2">Net Amounts</td></tr><tr><td>Fair Value Offset Amount</td><td>Cash Collateral</td></tr><tr><td>Derivative liabilities</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Interest rate contracts</td><td>$6,118</td><td>$5,060</td><td>$ 908</td><td>$ 150</td><td>$ 18</td><td>$ 132</td></tr><tr><td>Foreign exchange contracts</td><td>123</td><td>47</td><td>6</td><td>70</td><td></td><td>70</td></tr><tr><td>Equity contracts</td><td>5</td><td></td><td></td><td>5</td><td></td><td>5</td></tr><tr><td>Credit contracts</td><td>6</td><td></td><td></td><td>6</td><td></td><td>6</td></tr><tr><td>Other contracts</td><td>358</td><td></td><td></td><td>358</td><td></td><td>358</td></tr><tr><td>Total derivative liabilities (b)</td><td>$6,610</td><td>$5,107</td><td>$ 914</td><td>$ 589(d)</td><td>$ 18</td><td>$ 571</td></tr></table>

(a) There were no derivative assets and liabilities equity contracts as of December 31, 2013.

(b) Included derivative assets and derivative liabilities as of December 31, 2013 totaling $331 million and $224 million, respectively, related to interest rate contracts executed bilaterally with counterparties in the OTC market and novated to and cleared through a central clearing house. The comparable amounts as of December 31, 2012 were not material. Derivative assets and liabilities as of December 31, 2013 and 2012 related to exchange-traded interest rate contracts were not material. As of December 31, 2013 and 2012, these contracts were not subject to offsetting. The remaining gross and net derivative assets and liabilities relate to contracts executed bilaterally with counterparties that are not settled through an organized exchange or central clearing house.

(c) Represents the net amount of derivative assets included in Other assets on our Consolidated Balance Sheet.

(d) Represents the net amount of derivative liabilities included in Other liabilities on our Consolidated Balance Sheet.



In addition to using master netting and related collateral agreements to reduce credit risk associated with derivative instruments, we also seek to minimize credit risk by entering into transactions with counterparties with high credit ratings and by using internal credit approvals, limits, and monitoring procedures. Collateral may also be exchanged under certain derivative agreements that are not considered master netting agreements.

At December 31, 2013, we held cash, U.S. government securities and mortgage-backed securities totaling $781 million under master netting and other collateral agreements to collateralize net derivative assets due from counterparties, and we have pledged cash totaling $508 million under these agreements to collateralize net derivative liabilities owed to counterparties. These totals may differ from the amounts presented in the preceding offsetting table because they may include collateral exchanged under an agreement that does not qualify as a master netting agreement or because the total amount of collateral held or pledged exceeds the net derivative fair value with the counterparty as of the balance sheet date due to timing or other factors. To the extent not netted against the derivative fair value under a master netting agreement, the receivable for cash pledged is included in Other assets and the obligation for cash held is included in Other borrowed funds on our Consolidated Balance Sheet. Securities held from counterparties are not recognized on our balance sheet. Likewise securities we have pledged to counterparties remain on our balance sheet.

Certain of the master netting agreements and certain other derivative agreements also contain provisions that require PNC’s debt to maintain an investment grade credit rating from each of the major credit rating agencies. If PNC’s debt ratings were to fall below investment grade, we would be in violation of these provisions and the counterparties to the derivative instruments could request immediate payment or demand immediate and ongoing full overnight collateralization on derivative instruments in net liability positions. The aggregate fair value of all derivative instruments with credit-risk-related contingent features that were in a net liability position on December 31, 2013 was $757 million for which PNC had posted collateral of $506 million in the normal course of business. The maximum amount of collateral PNC would have been required to post if the credit-risk-related contingent features underlying these agreements had been triggered on December 31, 2013 would be an additional $251 million.

## Note 18 Earnings Per Share

Table 140: Basic and Diluted Earnings per Common Share

<table><tr><td>In millions, except per share data</td><td>2013</td><td>2012</td><td>2011</td></tr><tr><td>Basic</td><td></td><td></td><td></td></tr><tr><td>Net income</td><td>$4,227</td><td>$3,001</td><td>$3,071</td></tr><tr><td>Less:</td><td></td><td></td><td></td></tr><tr><td>Net income (loss) attributable to noncontrolling interests</td><td>7</td><td>(12)</td><td>15</td></tr><tr><td>Preferred stock dividends and discount accretion and redemptions</td><td>249</td><td>181</td><td>58</td></tr><tr><td>Dividends and undistributed earnings allocated to nonvested restricted shares</td><td>18</td><td>14</td><td>12</td></tr><tr><td>Net income attributable to basic common shares</td><td>$3,953</td><td>$2,818</td><td>$2,986</td></tr><tr><td>Basic weighted-average common shares outstanding</td><td>528</td><td>526</td><td>524</td></tr><tr><td>Basic earnings per common share (a)</td><td>$ 7.48</td><td>$ 5.36</td><td>$ 5.70</td></tr><tr><td>Diluted</td><td></td><td></td><td></td></tr><tr><td>Net income attributable to basic common shares</td><td>$3,953</td><td>$2,818</td><td>$2,986</td></tr><tr><td>Less: Impact of BlackRock earnings per share dilution</td><td>18</td><td>14</td><td>19</td></tr><tr><td>Net income attributable to diluted common shares</td><td>$3,935</td><td>$2,804</td><td>$2,967</td></tr><tr><td>Basic weighted-average common shares outstanding</td><td>528</td><td>526</td><td>524</td></tr><tr><td>Dilutive potential common shares (b) (c)</td><td>4</td><td>3</td><td>2</td></tr><tr><td>Diluted weighted-average common shares outstanding</td><td>532</td><td>529</td><td>526</td></tr><tr><td>Diluted earnings per common share (a)</td><td>$ 7.39</td><td>$ 5.30</td><td>$ 5.64</td></tr></table>

(a) Basic and diluted earnings per share under the two-class method are determined on net income reported on the income statement less earnings allocated to nonvested restricted shares (participating securities).

(b) Excludes number of stock options considered to be anti-dilutive of 1 million for 2013, 4 million for 2012 and 8 million for 2011.

(c) Excludes number of warrants considered to be anti-dilutive of 17 million for 2012 and 2011. No warrants were considered to be anti-dilutive for 2013.



## Note 19 Equity

## PREFERRED STOCK

The following table provides the number of preferred shares issued and outstanding, the liquidation value per share and the number of authorized preferred shares that are available for future use.

Table 141: Preferred Stock – Authorized, Issued and Outstanding

<table><tr><td rowspan="2">December 31 Shares in thousands</td><td colspan="3">Liquidation value per share</td><td colspan="2">Preferred Shares</td></tr><tr><td>2013</td><td>2012</td><td></td><td></td><td></td></tr><tr><td>Authorized</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>$1 par value</td><td></td><td></td><td>16,588</td><td>16,588</td><td></td></tr><tr><td>Issued and outstanding</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Series B</td><td></td><td>$ 40</td><td>1</td><td>1</td><td></td></tr><tr><td>Series K</td><td></td><td>10,000</td><td>50</td><td>50</td><td></td></tr><tr><td>Series L</td><td></td><td>100,000</td><td></td><td>2</td><td></td></tr><tr><td>Series O</td><td></td><td>100,000</td><td>10</td><td>10</td><td></td></tr><tr><td>Series P</td><td></td><td>100,000</td><td>15</td><td>15</td><td></td></tr><tr><td>Series Q</td><td></td><td>100,000</td><td>5</td><td>5</td><td></td></tr><tr><td>Series R</td><td></td><td>100,000</td><td>5</td><td>-</td><td></td></tr><tr><td>Total issued and outstanding</td><td></td><td></td><td>86</td><td>83</td><td></td></tr></table>

The following table discloses information related to the preferred stock outstanding as of December 31, 2013.

Table 142: Terms of Outstanding Preferred Stock

<table><tr><td>Preferred Stock</td><td>Issue Date</td><td>Number of Depositary Shares Issued</td><td>Fractional Interest in a share of preferred stock represented by each Depositary Share</td><td>Dividend Dates (a)</td><td>Annual Per Share Dividend Rate</td><td>Optional Redemption Date (b)</td></tr><tr><td>Series B (c)</td><td>(c)</td><td>N/A</td><td>N/A</td><td>Quarterly from March 10th</td><td>$1.80</td><td>None</td></tr><tr><td>Series K (d)</td><td>May 21, 2008</td><td>500,000</td><td>1/10th</td><td>Semi-annually beginning on November 21, 2008 until May 21, 2013 Quarterly beginning on August 21, 2013</td><td>8.25% until May 21, 2013 3 Mo. LIBOR plus 4.22% per annum beginning on May 21, 2013</td><td>May 21, 2013</td></tr><tr><td>Series O (d)</td><td>July 27, 2011</td><td>1 million</td><td>1/100th</td><td>Semi-annually beginning on February 1, 2012 until August 1, 2021 Quarterly beginning on November 1, 2021</td><td>6.75% until August 1, 2021 3 Mo. LIBOR plus 3.678% per annum beginning on August 1, 2021</td><td>August 1, 2021</td></tr><tr><td>Series P (d)</td><td>April 24, 2012</td><td>60 million</td><td>1/4,000th</td><td>Quarterly beginning on August 1, 2012</td><td>6.125% until May 1, 2022 3 Mo. LIBOR plus 4.0675% per annum beginning on May 1, 2022</td><td>May 1, 2022</td></tr><tr><td>Series Q (d)</td><td>September 21, 2012 October 9, 2012</td><td>18 million 1.2 million</td><td>1/4,000th</td><td>Quarterly beginning on December 1, 2012</td><td>5.375%</td><td>December 1, 2017</td></tr><tr><td>Series R (d)</td><td>May 7, 2013</td><td>500,000</td><td>1/100th</td><td>Semi-annually beginning on December 1, 2013 until June 1, 2023 Quarterly beginning on September 1, 2023</td><td>4.85% until June 1, 2023 3 Mo. LIBOR plus 3.04% per annum beginning on June 1, 2023</td><td>June 1, 2023</td></tr></table>

(a) Dividends are payable when, as, and if declared by our Board of Directors or an authorized committee of our Board.

(b) Redeemable at PNC’s option on or after the date stated. With the exception of the Series B and Series K preferred stock, redeemable at PNC’s option within 90 days of a regulatory capital treatment event as defined in the designations.

(c) Cumulative preferred stock. Holders of Series B preferred stock are entitled to 8 votes per share, which is equal to the number of full shares of common stock into which the Series B preferred stock is convertible. The Series B preferred stock was issued in connection with the consolidation of Pittsburgh National Corporation and Provident National Corporation in 1983.

(d) Non-Cumulative preferred stock.



Our Series L preferred stock was issued in connection with the National City transaction in exchange for National City’s Fixed-to-Floating Rate Non-Cumulative Preferred Stock, Series F. Dividends on the Series L preferred stock were payable if and when declared each 1 \( ^{st} \)  of February, May, August and November. Dividends were paid at a rate of 9.875% prior to February 1, 2013 and at a rate of three-month LIBOR plus 633 basis points beginning February 1, 2013. On April 19, 2013, PNC redeemed all 6,000,000 depositary shares representing interests in PNC’s Series L preferred stock and all 1,500 shares of Series L preferred stock underlying such depositary shares, resulting in a net outflow of 150 million.

We have authorized but unissued Series H and Series I preferred stock. As described in Note 14 Capital Securities of Subsidiary Trusts and Perpetual Trust Securities, the PNC Preferred Funding Trust II securities that currently qualify as capital for regulatory purposes are automatically exchangeable into shares of PNC Series I preferred stock under certain conditions relating to the capitalization or the financial condition of PNC Bank, N.A. and upon the direction of the Office of the Comptroller of the Currency. The Series A preferred stock of PNC REIT Corp. is also automatically exchangeable under similar conditions into shares of PNC Series H preferred stock. As described in Note 14, on March 15, 2013, we redeemed all $375 million of the PNC Preferred Funding Trust III securities that had been exchangeable under certain conditions into PNC Series J preferred stock.

## Warrants

We have outstanding 16,885,192 warrants, each to purchase one share of PNC common stock at an exercise price of $67.33 per share. These warrants were sold by the U.S. Treasury in a secondary public offering that closed on May 5, 2010 after the U.S. Treasury exchanged its TARP Warrant (issued on December 31, 2008 under the TARP Capital Purchase Program) for 16,885,192 warrants. These warrants expire December 31, 2018.

## Other Shareholders' Equity Matters

We have a dividend reinvestment and stock purchase plan. Holders of preferred stock and PNC common stock may participate in the plan, which provides that additional shares of common stock may be purchased at market value with reinvested dividends and voluntary cash payments. Common shares issued pursuant to this plan were: 368,982 shares in 2013, 422,642 shares in 2012 and 379,459 shares in 2011.

At December 31, 2013, we had reserved approximately 103.5 million common shares to be issued in connection with certain stock plans.

Effective October 4, 2007, our Board of Directors approved a stock repurchase program to purchase up to 25 million shares of PNC common stock on the open market or in privately negotiated transactions. A maximum of 21.551 million shares remained available for repurchase under this program at December 31, 2013. This program will remain in effect until fully utilized or until modified, superseded or terminated. We repurchased 3.2 million shares in 2012 and did not repurchase any shares during 2013 under this program.



## NOTE 20 OTHER COMPREHENSIVE INCOME
Details of other comprehensive income (loss) are as follows
(in millions):

Table 143: Other Comprehensive Income

<table><tr><td>In millions</td><td>Pretax</td><td>Tax</td><td>After-tax</td></tr><tr><td>Net unrealized gains (losses) on non-OTTI securities</td><td></td><td></td><td></td></tr><tr><td>Balance at December 31, 2010</td><td>$ 150</td><td>$ (55)</td><td>$ 95</td></tr><tr><td>2011 activity</td><td></td><td></td><td></td></tr><tr><td>Increase in net unrealized gains (losses) on non-OTTI securities</td><td>1,160</td><td>(424)</td><td>736</td></tr><tr><td>Less: Net gains (losses) realized as a yield adjustment reclassified to investment securities interest income</td><td>(29)</td><td>11</td><td>(18)</td></tr><tr><td>Less: Net gains (losses) realized on sale of securities reclassified to noninterest income</td><td>241</td><td>(88)</td><td>153</td></tr><tr><td>Net unrealized gains (losses) on non-OTTI securities</td><td>948</td><td>(347)</td><td>601</td></tr><tr><td>Balance at December 31, 2011</td><td>1,098</td><td>(402)</td><td>696</td></tr><tr><td>2012 activity</td><td></td><td></td><td></td></tr><tr><td>Increase in net unrealized gains (losses) on non-OTTI securities</td><td>931</td><td>(341)</td><td>590</td></tr><tr><td>Less: Net gains (losses) realized as a yield adjustment reclassified to investment securities interest income</td><td>37</td><td>(13)</td><td>24</td></tr><tr><td>Less: Net gains (losses) realized on sale of securities reclassified to noninterest income</td><td>134</td><td>(49)</td><td>85</td></tr><tr><td>Net unrealized gains (losses) on non-OTTI securities</td><td>760</td><td>(279)</td><td>481</td></tr><tr><td>Balance at December 31, 2012</td><td>1,858</td><td>(681)</td><td>1,177</td></tr><tr><td>2013 activity</td><td></td><td></td><td></td></tr><tr><td>Increase in net unrealized gains (losses) on non-OTTI securities</td><td>(1,122)</td><td>411</td><td>(711)</td></tr><tr><td>Less: Net gains (losses) realized as a yield adjustment reclassified to investment securities interest income</td><td>39</td><td>(14)</td><td>25</td></tr><tr><td>Less: Net gains (losses) realized on sale of securities reclassified to noninterest income</td><td>50</td><td>(18)</td><td>32</td></tr><tr><td>Net unrealized gains (losses) on non-OTTI securities</td><td>(1,211)</td><td>443</td><td>(768)</td></tr><tr><td>Balance at December 31, 2013</td><td>$ 647</td><td>$(238)</td><td>$ 409</td></tr><tr><td>Net unrealized gains (losses) on OTTI securities</td><td></td><td></td><td></td></tr><tr><td>Balance at December 31, 2010</td><td>$ (1,021)</td><td>$ 375</td><td>$ (646)</td></tr><tr><td>2011 activity</td><td></td><td></td><td></td></tr><tr><td>Increase in net unrealized gains (losses) on OTTI securities</td><td>(331)</td><td>121</td><td>(210)</td></tr><tr><td>Less: Net gains (losses) realized on sales of securities reclassified to noninterest income</td><td>(34)</td><td>12</td><td>(22)</td></tr><tr><td>Less: OTTI losses realized on securities reclassified to noninterest income</td><td>(152)</td><td>56</td><td>(96)</td></tr><tr><td>Net unrealized gains (losses) on OTTI securities</td><td>(145)</td><td>53</td><td>(92)</td></tr><tr><td>Balance at December 31, 2011</td><td>(1,166)</td><td>428</td><td>(738)</td></tr></table>

<table><tr><td>In millions</td><td>Pretax</td><td>Tax</td><td>After-tax</td></tr><tr><td>2012 activity</td><td></td><td></td><td></td></tr><tr><td>Increase in net unrealized gains (losses) on OTTI securities</td><td>854</td><td>(313)</td><td>541</td></tr><tr><td>Less: Net gains (losses) realized on sales of securities reclassified to noninterest income</td><td>(6)</td><td>2</td><td>(4)</td></tr><tr><td>Less: OTTI losses realized on securities reclassified to noninterest income</td><td>(111)</td><td>41</td><td>(70)</td></tr><tr><td>Net unrealized gains (losses) on OTTI securities</td><td>971</td><td>(356)</td><td>615</td></tr><tr><td>Balance at December 31, 2012</td><td>(195)</td><td>72</td><td>(123)</td></tr><tr><td>2013 activity</td><td></td><td></td><td></td></tr><tr><td>Increase in net unrealized gains (losses) on OTTI securities</td><td>215</td><td>(78)</td><td>137</td></tr><tr><td>Less: OTTI losses realized on securities reclassified to noninterest income</td><td>(16)</td><td>6</td><td>(10)</td></tr><tr><td>Net unrealized gains (losses) on OTTI securities</td><td>231</td><td>(84)</td><td>147</td></tr><tr><td>Balance at December 31, 2013</td><td>$ 36</td><td>$ (12)</td><td>$ 24</td></tr><tr><td>Net unrealized gains (losses) on cash flow hedge derivatives</td><td></td><td></td><td></td></tr><tr><td>Balance at December 31, 2010</td><td>$ 824</td><td>$(302)</td><td>$ 522</td></tr><tr><td>2011 activity</td><td></td><td></td><td></td></tr><tr><td>Increase in net unrealized gains (losses) on cash flow hedge derivatives</td><td>805</td><td>(294)</td><td>511</td></tr><tr><td>Less: Net gains (losses) realized as a yield adjustment reclassified to loan interest income (a)</td><td>411</td><td>(150)</td><td>261</td></tr><tr><td>Less: Net gains (losses) realized as a yield adjustment reclassified to investment securities interest income (a)</td><td>44</td><td>(16)</td><td>28</td></tr><tr><td>Less: Net gains (losses) realized on sales of securities reclassified to noninterest income (a)</td><td>43</td><td>(16)</td><td>27</td></tr><tr><td>Net unrealized gains (losses) on cash flow hedge derivatives</td><td>307</td><td>(112)</td><td>195</td></tr><tr><td>Balance at December 31, 2011</td><td>1,131</td><td>(414)</td><td>717</td></tr><tr><td>2012 activity</td><td></td><td></td><td></td></tr><tr><td>Increase in net unrealized gains (losses) on cash flow hedge derivatives</td><td>312</td><td>(114)</td><td>198</td></tr><tr><td>Less: Net gains (losses) realized as a yield adjustment reclassified to loan interest income (a)</td><td>388</td><td>(142)</td><td>246</td></tr><tr><td>Less: Net gains (losses) realized as a yield adjustment reclassified to investment securities interest income (a)</td><td>68</td><td>(25)</td><td>43</td></tr><tr><td>Less: Net gains (losses) realized on sales of securities reclassified to noninterest income (a)</td><td>76</td><td>(28)</td><td>48</td></tr><tr><td>Net unrealized gains (losses) on cash flow hedge derivatives</td><td>(220)</td><td>81</td><td>(139)</td></tr><tr><td>Balance at December 31, 2012</td><td>911</td><td>(333)</td><td>578</td></tr></table>



<table><tr><td>In millions</td><td>Pretax</td><td>Tax</td><td>After-tax</td></tr><tr><td>2013 activity</td><td></td><td></td><td></td></tr><tr><td>Increase in net unrealized gains (losses) on cash flow hedge derivatives</td><td>(141)</td><td>52</td><td>(89)</td></tr><tr><td>Less: Net gains (losses) realized as a yield adjustment reclassified to loan interest income (a)</td><td>284</td><td>(103)</td><td>181</td></tr><tr><td>Less: Net gains (losses) realized as a yield adjustment reclassified to investment securities interest income (a)</td><td>53</td><td>(19)</td><td>34</td></tr><tr><td>Less: Net gains (losses) realized on sales of securities reclassified to noninterest income (a)</td><td>49</td><td>(18)</td><td>31</td></tr><tr><td>Net unrealized gains (losses) on cash flow hedge derivatives</td><td>(527)</td><td>192</td><td>(335)</td></tr><tr><td>Balance at December 31, 2013</td><td>$ 384</td><td>$(141)</td><td>$ 243</td></tr></table>

<table><tr><td>In millions</td><td>Pretax</td><td>Tax</td><td>After-tax</td></tr><tr><td>Pension and other postretirement benefit plan adjustments</td><td></td><td></td><td></td></tr><tr><td>Balance at December 31, 2010</td><td>$ (598)</td><td>$ 218</td><td>$ (380)</td></tr><tr><td>2011 Activity</td><td></td><td></td><td></td></tr><tr><td>Net pension and other postretirement benefit plan activity</td><td>(606)</td><td>223</td><td>(383)</td></tr><tr><td>Amortization of actuarial loss (gain) reclassified to other noninterest expense</td><td>24</td><td>(9)</td><td>15</td></tr><tr><td>Amortization of prior service cost (credit) reclassified to other noninterest expense</td><td>(11)</td><td>4</td><td>(7)</td></tr><tr><td>Total 2011 activity</td><td>(593)</td><td>218</td><td>(375)</td></tr><tr><td>Balance at December 31, 2011</td><td>(1,191)</td><td>436</td><td>(755)</td></tr><tr><td>2012 Activity</td><td></td><td></td><td></td></tr><tr><td>Net pension and other postretirement benefit plan activity</td><td>(118)</td><td>44</td><td>(74)</td></tr><tr><td>Amortization of actuarial loss (gain) reclassified to other noninterest expense</td><td>94</td><td>(35)</td><td>59</td></tr><tr><td>Amortization of prior service cost (credit) reclassified to other noninterest expense</td><td>(11)</td><td>4</td><td>(7)</td></tr><tr><td>Total 2012 activity</td><td>(35)</td><td>13</td><td>(22)</td></tr><tr><td>Balance at December 31, 2012</td><td>(1,226)</td><td>449</td><td>(777)</td></tr><tr><td>2013 Activity</td><td></td><td></td><td></td></tr><tr><td>Net pension and other postretirement benefit plan activity</td><td>760</td><td>(279)</td><td>481</td></tr><tr><td>Amortization of actuarial loss (gain) reclassified to other noninterest expense</td><td>103</td><td>(37)</td><td>66</td></tr><tr><td>Amortization of prior service cost (credit) reclassified to other noninterest expense</td><td>(11)</td><td>4</td><td>(7)</td></tr><tr><td>Total 2013 Activity</td><td>852</td><td>(312)</td><td>540</td></tr><tr><td>Balance at December 31, 2013</td><td>$ (374)</td><td>$ 137</td><td>$ (237)</td></tr></table>

<table><tr><td>In millions</td><td>Pretax</td><td>Tax</td><td>After-tax</td></tr><tr><td>Other</td><td></td><td></td><td></td></tr><tr><td>Balance at December 31, 2010</td><td>$ (47)</td><td>$ 25</td><td>$ (22)</td></tr><tr><td>2011 Activity</td><td></td><td></td><td></td></tr><tr><td>PNC&#x27;s portion of BlackRock&#x27;s OCI</td><td>5</td><td>(2)</td><td>3</td></tr><tr><td>Foreign currency translation adjustments</td><td>(9)</td><td>3</td><td>(6)</td></tr><tr><td>Total 2011 activity</td><td>(4)</td><td>1</td><td>(3)</td></tr><tr><td>Balance at December 31, 2011</td><td>(51)</td><td>26</td><td>(25)</td></tr><tr><td>2012 Activity</td><td></td><td></td><td></td></tr><tr><td>PNC&#x27;s portion of BlackRock&#x27;s OCI</td><td>3</td><td>(4)</td><td>(1)</td></tr><tr><td>Net investment hedge derivatives (b)</td><td>(27)</td><td>10</td><td>(17)</td></tr><tr><td>Foreign currency translation adjustments</td><td>34</td><td>(12)</td><td>22</td></tr><tr><td>Total 2012 activity</td><td>10</td><td>(6)</td><td>4</td></tr><tr><td>Balance at December 31, 2012</td><td>(41)</td><td>20</td><td>(21)</td></tr><tr><td>2013 Activity</td><td></td><td></td><td></td></tr><tr><td>PNC&#x27;s portion of BlackRock&#x27;s OCI</td><td>15</td><td>(12)</td><td>3</td></tr><tr><td>Net investment hedge derivatives (b)</td><td>(21)</td><td>8</td><td>(13)</td></tr><tr><td>Foreign currency translation adjustments</td><td>27</td><td>1</td><td>28</td></tr><tr><td>Total 2013 activity</td><td>21</td><td>(3)</td><td>18</td></tr><tr><td>Balance at December 31, 2013</td><td>$ (20)</td><td>$ 17</td><td>$ (3)</td></tr></table>

(a) Cash flow hedge derivatives are interest rate contract derivatives designated as hedging instruments under GAAP.

(b) Net investment hedge derivatives are foreign exchange contracts designated as hedging instruments under GAAP.

The accumulated balances related to each component of other comprehensive income (loss) are as follows:

Table 144: Accumulated Other Comprehensive Income (Loss) Components

<table><tr><td rowspan="2">At December 31 - In millions</td><td colspan="2">2013</td><td colspan="2">2012</td></tr><tr><td>Pretax</td><td>After-tax</td><td>Pretax</td><td>After-tax</td></tr><tr><td>Net unrealized gains (losses) on non-OTTI securities</td><td>$ 647</td><td>$ 409</td><td>$ 1,858</td><td>$1,177</td></tr><tr><td>Net unrealized gains (losses) on OTTI securities</td><td>36</td><td>24</td><td>(195)</td><td>(123)</td></tr><tr><td>Net unrealized gains (losses) on cash flow hedge derivatives</td><td>384</td><td>243</td><td>911</td><td>578</td></tr><tr><td>Pension and other postretirement benefit plan adjustments</td><td>(374)</td><td>(237)</td><td>(1,226)</td><td>(777)</td></tr><tr><td>Other</td><td>(20)</td><td>(3)</td><td>(41)</td><td>(21)</td></tr><tr><td>Accumulated other comprehensive income (loss)</td><td>$ 673</td><td>$ 436</td><td>$ 1,307</td><td>$ 834</td></tr></table>



## NOTE 21 INCOME TAXES

The components of Income taxes are as follows:

Table 145: Components of Income Taxes

<table><tr><td>Year ended December 31In millions</td><td>2013</td><td>2012</td><td>2011</td></tr><tr><td>Current</td><td></td><td></td><td></td></tr><tr><td>Federal</td><td>$ 117</td><td>$343</td><td>$191</td></tr><tr><td>State</td><td>17</td><td>29</td><td>(33)</td></tr><tr><td>Total current</td><td>134</td><td>372</td><td>158</td></tr><tr><td>Deferred</td><td></td><td></td><td></td></tr><tr><td>Federal</td><td>1,129</td><td>522</td><td>783</td></tr><tr><td>State</td><td>78</td><td>48</td><td>57</td></tr><tr><td>Total deferred</td><td>1,207</td><td>570</td><td>840</td></tr><tr><td>Total</td><td>$1,341</td><td>$942</td><td>$998</td></tr></table>

Significant components of deferred tax assets and liabilities are as follows:

Table 146: Deferred Tax Assets and Liabilities

<table><tr><td>December 31 - in millions</td><td>2013</td><td>2012</td></tr><tr><td>Deferred tax assets</td><td></td><td></td></tr><tr><td>Allowance for loan and lease losses</td><td>$1,343</td><td>$1,681</td></tr><tr><td>Compensation and benefits</td><td>581</td><td>790</td></tr><tr><td>Basis difference in loans</td><td></td><td>284</td></tr><tr><td>Loss and credit carryforward</td><td>797</td><td>766</td></tr><tr><td>Accrued expenses</td><td>575</td><td>835</td></tr><tr><td>Other</td><td>536</td><td>650</td></tr><tr><td>Total gross deferred tax assets</td><td>3,832</td><td>5,006</td></tr><tr><td>Valuation allowance</td><td>(61)</td><td>(54)</td></tr><tr><td>Total deferred tax assets</td><td>3,771</td><td>4,952</td></tr><tr><td>Deferred tax liabilities</td><td></td><td></td></tr><tr><td>Leasing</td><td>1,498</td><td>1,396</td></tr><tr><td>Goodwill and intangibles</td><td>342</td><td>363</td></tr><tr><td>Basis difference in loans</td><td>48</td><td></td></tr><tr><td>Fixed assets</td><td>397</td><td>398</td></tr><tr><td>Net unrealized gains on securities and financial instruments</td><td>391</td><td>939</td></tr><tr><td>BlackRock basis difference</td><td>2,031</td><td>1,874</td></tr><tr><td>Other</td><td>730</td><td>543</td></tr><tr><td>Total deferred tax liabilities</td><td>5,437</td><td>5,513</td></tr><tr><td>Net deferred tax liability</td><td>$1,666</td><td>$ 561</td></tr></table>

A reconciliation between the statutory and effective tax rates follows:

Table 147: Reconciliation of Statutory and Effective Tax Rates

<table><tr><td>Year ended December 31</td><td>2013</td><td>2012</td><td>2011</td></tr><tr><td>Statutory tax rate</td><td>35.0%</td><td>35.0%</td><td>35.0%</td></tr><tr><td>Increases (decreases) resulting from</td><td></td><td></td><td></td></tr><tr><td>State taxes net of federal benefit</td><td>1.1</td><td>1.3</td><td>.4</td></tr><tr><td>Tax-exempt interest</td><td>(2.0)</td><td>(2.4)</td><td>(1.7)</td></tr><tr><td>Life insurance</td><td>(1.7)</td><td>(2.3)</td><td>(2.0)</td></tr><tr><td>Dividend received deduction</td><td>(1.3)</td><td>(1.7)</td><td>(1.6)</td></tr><tr><td>Tax credits</td><td>(5.4)</td><td>(6.5)</td><td>(5.1)</td></tr><tr><td>Other</td><td>(1.6)</td><td>.5</td><td>(.5)</td></tr><tr><td>Effective tax rate</td><td>24.1%</td><td>23.9%</td><td>24.5%</td></tr></table>

The net operating loss carryforwards at December 31, 2013 and 2012 follow:

Table 148: Net Operating Loss Carryforwards and Tax Credit Carryforwards

<table><tr><td>In millions</td><td>December 31 2013</td><td>December 31 2012</td></tr><tr><td>Net Operating Loss Carryforwards:</td><td></td><td></td></tr><tr><td>Federal</td><td>$1,116</td><td>$1,698</td></tr><tr><td>State</td><td>2,958</td><td>2,468</td></tr><tr><td>Tax Credit Carryforwards:</td><td></td><td></td></tr><tr><td>Federal</td><td>$ 221</td><td>$ 29</td></tr><tr><td>State</td><td>7</td><td>4</td></tr></table>

The federal net operating loss carryforwards expire from 2028 to 2032. The state net operating loss carryforwards will expire from 2014 to 2031. The majority of the tax credit carryforwards expire in 2033.

The federal net operating loss carryforwards and tax credit carryforwards above are substantially from the 2012 acquisition of RBC Bank (USA) and are subject to a federal annual Section 382 limitation of $119 million under the Internal Revenue Code of 1986, as amended; and acquired state operating loss carryforwards are subject to similar limitations that exist for state tax purposes. The decrease in federal net operating loss carryforwards is primarily attributable to the final settlement with RBC based on RBC’s final federal income tax return as filed. The majority of the increase to state net operating loss carryforwards is attributable to a state tax audit settlement. It is anticipated that the company will be able to fully utilize its carryforwards for federal tax purposes, but a valuation allowance of $61 million has been recorded against certain state tax carryforwards as of December 31, 2013.



During 2013, PNC made an assertion under ASC 740 – Income Taxes that the earnings of certain non-U.S. subsidiaries were indefinitely reinvested. As of December 31, 2013, the company had approximately $46 million of earnings and $39 million of foreign currency translation attributed to foreign subsidiaries that have been indefinitely reinvested abroad for which no incremental U.S. income tax provision has been recorded. If a U.S. deferred tax liability were to be recorded, the estimated tax liability on those undistributed earnings and foreign currency translation would be approximately $29 million.

Retained earnings at both December 31, 2013 and 2012 included $117 million in allocations for bad debt deductions of former thrift subsidiaries for which no income tax has been provided. Under current law, if certain subsidiaries use these bad debt reserves for purposes other than to absorb bad debt losses, they will be subject to Federal income tax at the current corporate tax rate.

The Company had a liability for unrecognized tax benefits of $110 million at December 31, 2013 and $176 million at December 31, 2012. At December 31, 2013, $87 million of unrecognized tax benefits, if recognized, would favorably impact the effective income tax rate.

A reconciliation of the beginning and ending balance of the liability for unrecognized tax benefits is as follows:

Table 149: Changes in Liability for Unrecognized Tax Benefits

<table><tr><td>In millions</td><td>2013</td><td>2012</td><td>2011</td></tr><tr><td>Balance of gross unrecognized tax benefits at January 1</td><td>$176</td><td>$209</td><td>$238</td></tr><tr><td>Increases:</td><td></td><td></td><td></td></tr><tr><td>Positions taken during a prior period</td><td>11</td><td>23</td><td>65</td></tr><tr><td>Positions taken during the current period</td><td></td><td>1</td><td>1</td></tr><tr><td>Decreases:</td><td></td><td></td><td></td></tr><tr><td>Positions taken during a prior period</td><td>(22)</td><td>(51)</td><td>(62)</td></tr><tr><td>Settlements with taxing authorities</td><td>(48)</td><td>(1)</td><td>(10)</td></tr><tr><td>Reductions resulting from lapse of statute of limitations</td><td>(7)</td><td>(5)</td><td>(23)</td></tr><tr><td>Balance of gross unrecognized tax benefits at December 31</td><td>$110</td><td>$176</td><td>$209</td></tr></table>

It is reasonably possible that the liability for unrecognized tax benefits could increase or decrease in the next twelve months due to completion of tax authorities' exams or the expiration of statutes of limitations. Management estimates that the liability for unrecognized tax benefits could decrease by $63 million within the next twelve months.

Examinations are substantially completed for PNC’s consolidated federal income tax returns for 2007 and 2008 and there are no outstanding unresolved issues. The Internal Revenue Service (IRS) is currently examining PNC’s 2009 and 2010 returns. National City’s consolidated federal income tax returns through 2008 have been audited by the IRS. Certain adjustments remain under review by the IRS Appeals Division for years 2003 through 2008.

PNC files tax returns in most states and some non-U.S. jurisdictions each year and is under continuous examination by various state taxing authorities. With few exceptions, we are no longer subject to state and local and non-U.S. income tax examinations by taxing authorities for periods before 2007. For all open audits, any potential adjustments have been considered in establishing our reserve for unrecognized tax benefits as of December 31, 2013.

Our policy is to classify interest and penalties associated with income taxes as income tax expense. For 2013, we had a benefit of $41 million of gross interest and penalties, decreasing income tax expense. The total accrued interest and penalties at December 31, 2013 and December 31, 2012 was $45 million and $93 million, respectively.

## NOTE 22 REGULATORY MATTERS

We are subject to the regulations of certain federal, state, and foreign agencies and undergo periodic examinations by such regulatory authorities.

The ability to undertake new business initiatives (including acquisitions), the access to and cost of funding for new business initiatives, the ability to pay dividends, the ability to repurchase shares or other capital instruments, the level of deposit insurance costs, and the level and nature of regulatory oversight depend, in large part, on a financial institution’s capital strength. The minimum U.S. regulatory capital ratios in effect during 2013 under Basel I are 4% for Tier 1 risk-based, 8% for total risk-based and 4% for leverage. To qualify as “well capitalized” under Basel I, regulators require banks to maintain capital ratios of at least 6% for Tier 1 risk-based, 10% for total risk-based and 5% for leverage. To be “well capitalized” under Basel I, bank holding companies and banks must maintain capital ratios of at least 6% for Tier 1 risk-based, 10% for total risk-based and 5% for leverage. At December 31, 2013 and December 31, 2012, PNC and PNC Bank, N.A. met the “well capitalized” capital ratio requirements based on U.S. regulatory capital ratio requirements under Basel I.



The following table sets forth the Basel I regulatory capital ratios for PNC and its bank subsidiary, PNC Bank, N.A.

Table 150: Basel I Regulatory Capital

<table><tr><td rowspan="2">December 31Dollars in millions</td><td colspan="2">Amount</td><td colspan="3">Ratios</td></tr><tr><td>2013</td><td>2012</td><td>2013</td><td>2012</td><td></td></tr><tr><td>Risk-based capital</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Tier 1</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>PNC</td><td>$33,612</td><td>$30,226</td><td>12.4%</td><td>11.6%</td><td></td></tr><tr><td>PNC Bank, N.A.</td><td>28,731</td><td>28,352</td><td>11.0</td><td>11.3</td><td></td></tr><tr><td>Total</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>PNC</td><td>42,950</td><td>38,234</td><td>15.8</td><td>14.7</td><td></td></tr><tr><td>PNC Bank, N.A.</td><td>37,575</td><td>35,756</td><td>14.3</td><td>14.2</td><td></td></tr><tr><td>Leverage</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>PNC</td><td>33,612</td><td>30,226</td><td>11.1</td><td>10.4</td><td></td></tr><tr><td>PNC Bank, N.A.</td><td>28,731</td><td>28,352</td><td>9.8</td><td>10.1</td><td></td></tr></table>

The principal source of parent company cash flow is the dividends it receives from its subsidiary bank, which may be impacted by the following:

• Capital needs,

• Laws and regulations,

• Corporate policies,

• Contractual restrictions, and

• Other factors.

Also, there are statutory and regulatory limitations on the ability of national banks to pay dividends or make other capital distributions. The amount available for dividend payments to the parent company by PNC Bank, N.A. without prior regulatory approval was approximately $1.4 billion at December 31, 2013.

Under federal law, a bank subsidiary generally may not extend credit to, or engage in other types of covered transactions (including the purchase of assets) with, the parent company or its non-bank subsidiaries or terms and under circumstances that are not substantially the same as comparable transactions with nonaffiliates. A bank subsidiary may not extend credit to, or engage in a covered transaction with, the parent company or a non-bank subsidiary if the aggregate amount of the bank’s extensions of credit and other covered transactions with the parent company or non-bank subsidiary exceeds 10% of the capital stock and surplus of such bank subsidiary or the aggregate amount of the bank’s extensions of credit and other covered transactions with the parent company and all non-bank subsidiaries exceeds 20% of the capital and surplus of such bank subsidiary. Such extensions of credit, with limited exceptions, must be at least fully collateralized in accordance with specified collateralization thresholds, with the thresholds varying based on the type of assets serving as collateral. In certain circumstances, federal regulatory authorities may impose more restrictive limitations.
Federal Reserve Board regulations require depository institutions to maintain cash reserves with a Federal Reserve Bank (FRB). At December 31, 2013, the balance outstanding at the FRB was $11.7 billion.

## NOTE 23 LEGAL PROCEEDINGS

We establish accruals for legal proceedings, including litigation and regulatory and governmental investigations and inquiries, when information related to the loss contingencies represented by those matters indicates both that a loss is probable and that the amount of loss can be reasonably estimated. Any such accruals are adjusted thereafter as appropriate to reflect changed circumstances. When we are able to do so, we also determine estimates of possible losses or ranges of possible losses, whether in excess of any related accrued liability or where there is no accrued liability, for disclosed legal proceedings (“Disclosed Matters,” which are those matters disclosed in this Note 23). For Disclosed Matters where we are able to estimate such possible losses or ranges of possible losses, as of December 31, 2013, we estimate that it is reasonably possible that we could incur losses in an aggregate amount of up to approximately $800 million. The estimates included in this amount are based on our analysis of currently available information and are subject to significant judgment and a variety of assumptions and uncertainties. As new information is obtained we may change our estimates. Due to the inherent subjectivity of the assessments and unpredictability of outcomes of legal proceedings, any amounts accrued or included in this aggregate amount may not represent the ultimate loss to us from the legal proceedings in question. Thus, our exposure and ultimate losses may be higher, and possibly significantly so, than the amounts accrued or this aggregate amount.

The aggregate estimated amount provided above does not include an estimate for every Disclosed Matter, as we are unable, at this time, to estimate the losses that it is reasonably possible that we could incur or ranges of such losses with respect to some of the matters disclosed for one or more of the following reasons. In our experience, legal proceedings are inherently unpredictable. In many legal proceedings, various factors exacerbate this inherent unpredictability, including, among others, one or more of the following: the proceeding is in its early stages; the damages sought are unspecified, unsupported or uncertain; it is unclear whether a case brought as a class action will be allowed to proceed on that basis or, if permitted to proceed as a class action, how the class will be defined; the other party is seeking relief other than or in addition to compensatory damages (including, in the case of regulatory and governmental investigations and inquiries, the possibility of fines and penalties); the matter presents meaningful legal uncertainties, including novel issues of law; we have not engaged in meaningful settlement discussions; discovery has not started or is not complete; there are significant facts in dispute; and there are a large number of



parties named as defendants (including where it is uncertain how damages or liability, if any, will be shared among multiple defendants). Generally, the less progress that has been made in the proceedings or the broader the range of potential results, the harder it is for us to estimate losses or ranges of losses that it is reasonably possible we could incur. Therefore, as the estimated aggregate amount disclosed above does not include all of the Disclosed Matters, the amount disclosed above does not represent our maximum reasonably possible loss exposure for all of the Disclosed Matters. The estimated aggregate amount also does not reflect any of our exposure to matters not so disclosed, as discussed below under “Other.”

We include in some of the descriptions of individual Disclosed Matters certain quantitative information related to the plaintiff’s claim against us as alleged in the plaintiff’s pleadings or other public filings or otherwise publicly available information. While information of this type may provide insight into the potential magnitude of a matter, it does not necessarily represent our estimate of reasonably possible loss or our judgment as to any currently appropriate accrual.

Some of our exposure in Disclosed Matters may be offset by applicable insurance coverage. We do not consider the possible availability of insurance coverage in determining the amounts of any accruals (although we record the amount of related insurance recoveries that are deemed probable up to the amount of the accrual) or in determining any estimates of possible losses or ranges of possible losses.

## INTERCHANGE LITIGATION

Beginning in June 2005, a series of antitrust lawsuits were filed against Visa \( ^{®} \) , MasterCard \( ^{®} \) , and several major financial institutions, including cases naming National City (since merged into PNC) and its subsidiary, National City Bank of Kentucky (since merged into National City Bank which in turn was merged into PNC Bank, N.A.). The cases have been consolidated for pretrial proceedings in the United States District Court for the Eastern District of New York under the caption In re Payment Card Interchange Fee and Merchant-Discount Antitrust Litigation (Master File No. 1:05-md-1720-JG-JO). Those cases naming National City were brought as class actions on behalf of all persons or business entities who have accepted Visa \( ^{®} \)  or Master Card \( ^{®} \) . The plaintiffs, merchants operating commercial businesses throughout the U.S. and trade associations, allege, among other things, that the defendants conspired to fix the prices for general purpose card network services and otherwise imposed unreasonable restraints on trade, resulting in the payment of inflated interchange fees, in violation of the antitrust laws. In January 2009, the plaintiffs filed amended and supplemental complaints adding, among other things, allegations that the restructuring of Visa and MasterCard, each of which included an initial public offering, violated the antitrust laws. In their complaints, the plaintiffs seek, among other things, injunctive relief, unspecified damages (trebled under the antitrust laws) and attorneys’ fees.

In July 2012, the parties entered into a memorandum of understanding with the class plaintiffs and an agreement in principle with certain individual plaintiffs with respect to a settlement of these cases, under which the defendants will collectively pay approximately $6.6 billion to the class and individual settling plaintiffs and have agreed to changes in the terms applicable to their respective card networks (including an eight-month reduction in default credit interchange rates). The parties entered into a definitive agreement with respect to this settlement in October 2012. The court granted final approval to the settlement in December 2013. Several objectors have appealed the order of approval to the United States Court of Appeals for the Second Circuit, which appeal is pending. As a result of the previously funded litigation escrow (described in Note 24 Commitments and Guarantees), which will cover substantially all of our share of the Visa portion of this settlement, we anticipate no material financial impact from the monetary amount of this settlement. Numerous merchants, including some large national merchants, have objected to or requested exclusion (opted out) from the proposed class settlements, and some of those opting out have lawsuits pending in federal and state courts against Visa, MasterCard and, in some instances, one or more of the other issuing banks (including PNC).

National City and National City Bank entered into judgment and loss sharing agreements with Visa and certain other banks with respect to all of the above referenced litigation. All of the litigation against Visa is also subject to the indemnification obligations described in Note 24 Commitments and Guarantees. PNC Bank, N.A. is not named a defendant in any of the Visa or MasterCard related antitrust litigation nor was it initially a party to the judgment or loss sharing agreements, but it has been subject to these indemnification obligations and became responsible for National City Bank’s position in the litigation and responsibilities under the agreements upon completion of the merger of National City Bank into PNC Bank, N.A. In March 2011, we entered into a MasterCard Settlement and Judgment Sharing Agreement with MasterCard and other financial institution defendants and an Omnibus Agreement Regarding Interchange Litigation Sharing and Settlement Sharing with Visa, MasterCard and other financial institution defendants. If there is a resolution of all claims against all defendants, the Omnibus Agreement, in substance, apportions that resolution into a Visa portion and a MasterCard portion, with the Visa portion being two-thirds and the MasterCard portion being one-third. This apportionment only applies in the case of either a global settlement involving all defendants or an adverse judgment against the defendants, to the extent that damages either are related to the merchants’ inter-network conspiracy claims or are otherwise not attributed to specific MasterCard or Visa conduct or damages. The MasterCard portion (or any



MasterCard-related liability not subject to the Omnibus Agreement) will then be apportioned under the MasterCard Settlement and Judgment Sharing Agreement among MasterCard and PNC and the other financial institution defendants that are parties to this agreement. The responsibility for the Visa portion (or any Visa-related liability not subject to the Omnibus Agreement) will be apportioned under the pre-existing indemnification responsibilities and judgment and loss sharing agreements.

## CBNV Mortgage Litigation

Between 2001 and 2003, on behalf of either individual plaintiffs or proposed classes of plaintiffs, several separate lawsuits were filed in state and federal courts against Community Bank of Northern Virginia (CBNV), a PNC Bank predecessor, and other defendants asserting claims arising from second mortgage loans made to the plaintiffs. The state lawsuits were removed to federal court and, with the lawsuits that had been filed in federal court, were consolidated for pretrial proceedings in a multidistrict litigation (MDL) proceeding in the United States District Court for the Western District of Pennsylvania under the caption In re: Community Bank of Northern Virginia Lending Practices Litigation (No. 03-0425 (W.D. Pa.), MDL No. 1674). In January 2008, the Pennsylvania district court issued an order sending back to the General Court of Justice, Superior Court Division, for Wake County, North Carolina the claims of two proposed class members. These claims are asserted in a case originally filed in 2001 and captioned Bumpers, et al. v. Community Bank of Northern Virginia (01-CVS-011342).

MDL Proceedings in Pennsylvania. In October 2011, the plaintiffs filed a joint consolidated amended class action complaint covering all of the class action lawsuits pending in this proceeding. The amended complaint names CBNV, another bank, and purchasers of loans originated by CBNV and the other bank (including the Residential Funding Company, LLC) as defendants. (In May 2012, the Residential Funding Company, LLC filed for bankruptcy protection under Chapter 11.) The principal allegations in the amended complaint are that a group of persons and entities collectively characterized as the “Shumway/Bapst Organization” referred prospective second residential mortgage loan borrowers to CBNV and the other bank, that CBNV and the other bank charged these borrowers improper title and loan fees at loan closings, that the disclosures provided to the borrowers at loan closings were inaccurate, and that CBNV and the other bank paid some of the loan fees to the Shumway/Bapst Organization as purported “kickbacks” for the referrals. The amended complaint asserts claims for violations of the Real Estate Settlement Procedures Act (RESPA), the Truth in Lending Act (TILA), as amended by the Home Ownership and Equity Protection Act (HOEPA), and the Racketeer Influenced and Corrupt Organizations Act (RICO).

The amended complaint seeks to certify a class of all borrowers who obtained a second residential non-purchase money mortgage loan, secured by their principal dwelling, from either CBNV or the other defendant bank, the terms of which made the loan subject to HOEPA. The plaintiffs seek, among other things, unspecified damages (including treble damages under RICO and RESPA), rescission of loans, declaratory and injunctive relief, interest, and attorneys' fees. In November 2011, the defendants filed a motion to dismiss the amended complaint. In June 2013, the court granted in part and denied in part the motion, dismissing the claims of any plaintiff whose loan did not originate or was not assigned to CBNV, narrowing the scope of the RESPA claim, and dismissing several of the named plaintiffs for lack of standing. The court also dismissed the claims against the other lender defendant on jurisdictional grounds. The limitation of the potential class to CBNV borrowers reduces its size to approximately 22,500 from the 50,000 members alleged in the amended complaint. Also in June 2013, the plaintiffs filed a motion for class certification, which was granted in July 2013. In August 2013, we filed a motion seeking leave to appeal the granting of the motion for class certification. The court granted the motion in October 2013 and our appeal is pending.

North Carolina Proceedings. The plaintiffs in Bumpers make similar allegations to those included in the amended complaint in the MDL proceedings. Following the remand to North Carolina state court, the plaintiffs in Bumpers sought to represent a class of North Carolina borrowers in state court proceedings in North Carolina. The plaintiffs claim that this class consists of approximately 650 borrowers. The district court in Pennsylvania handling the MDL proceedings enjoined class proceedings in Bumpers in March 2008. In April 2008, the North Carolina Superior Court granted the Bumpers plaintiffs' motion for summary judgment on their individual claims and awarded them approximately $11,000 each plus interest. CBNV appealed the grant of the motion for summary judgment. In September 2011, the North Carolina Court of Appeals affirmed in part and reversed in part the granting of the plaintiffs' motion for summary judgment. The court affirmed the judgment on the plaintiffs' claim that they paid a loan discount fee but were not provided a loan discount. It reversed the judgment on the plaintiffs' claim that they were overcharged for settlement services and remanded that claim for trial. The court also held that, in light of the Pennsylvania district court's injunction against class proceedings having been vacated in September 2010, the trial court may on remand consider the issue of class certification. In August 2012, the North Carolina Supreme Court granted our petition for discretionary review of the decision of the North Carolina Court of Appeals. The appeal was argued in January 2013. In August 2013, the North Carolina Supreme Court reversed the decision of the Court of Appeals and remanded the case to the Superior Court for further proceedings. In September 2013, the remaining plaintiff filed a motion for leave to amend his complaint in the trial court. The plaintiff's remaining claims, as reflected in the proposed amended complaint, relate exclusively to the loan discount fee.



## OVERDRAFT LITIGATION

Beginning in October 2009, PNC Bank, National City Bank and RBC Bank (USA) have been named in lawsuits brought as class actions relating to the manner in which they charged overdraft fees on ATM and debit transactions to customers and related matters. Several of these lawsuits have been settled. The following is a description of the remaining pending lawsuits.

Status of MDL Cases. Two pending lawsuits naming RBC Bank (USA), along with similar lawsuits pending against numerous other banks, have been consolidated for pre-trial proceedings in the United States District Court for the Southern District of Florida (the “MDL Court”) under the caption In re Checking Account Overdraft Litigation (MDL No. 2036, Case No. 1:09-MD-02036-JLK). A consolidated amended complaint was filed in December 2010 that consolidated all of the claims in these MDL Court cases. The first case against RBC Bank (USA) pending in the MDL Court (Dasher v. RBC Bank (10-cv-22190-JLK)) was filed in July 2010 in the United States District Court for the Southern District of Florida. The other case against RBC Bank (USA) (Avery v. RBC Bank (Case No. 10-cv-329)) was originally filed in North Carolina state court in July 2010 and was removed to the United States District Court for the Eastern District of North Carolina before being transferred to the MDL Court. An amended complaint was filed in Avery in August 2010.

The cases now pending in the MDL Court seek to certify multi-state classes of customers for the common law claims described below (covering all states in which RBC Bank (USA) had retail branch operations during the class periods), and subclasses of RBC Bank (USA) customers with accounts in North Carolina branches, with each subclass being asserted for purposes of claims under those states' consumer protection statutes. No class periods are stated in any of the complaints, other than for the applicable statutes of limitations, which vary by state and claim.

The customer agreements with the RBC Bank (USA) plaintiffs contain arbitration provisions. RBC Bank (USA)’s original motion in Dasher to compel arbitration under these provisions was denied by the MDL Court. This denial was appealed to the United States Court of Appeals for the Eleventh Circuit. While this appeal was pending, the United States Supreme Court issued its decision in AT&T Mobility v. Concepcion, following which the court of appeals vacated the MDL Court’s denial of the arbitration motion and remanded to the MDL Court for further consideration in light of the Concepcion decision. RBC Bank (USA)’s motion to compel arbitration, now covering both Dasher and Avery, was denied in January 2013. We appealed the denial of the motion to the United States Court of Appeals for the Eleventh Circuit, which, in February 2014, affirmed the order of the district court denying arbitration.
Status of Non-MDL Case. In December 2010, an additional lawsuit (Henry v. PNC Bank, National Association (No. GD-10-022974)) was filed in the Court of Common Pleas of Allegheny County, Pennsylvania on behalf of all current citizens of Pennsylvania who are domiciled in Pennsylvania who had or have a PNC checking or debit account used primarily for personal, family or household purposes and who incurred overdraft and related fees on transactions resulting from the methodology of posting transactions from December 8, 2004 through August 14, 2010. We filed preliminary objections seeking dismissal of each of the claims in this lawsuit in March 2011. In January 2012, the court ruled on our preliminary objections, dismissing several claims but overruling our objections with respect to claims for breach of contract and the duty of good faith and fair dealing and for violation of Pennsylvania’s consumer protection statute. In November 2013, the parties agreed to a dismissal of this lawsuit.

Nature of Claims. The complaints in each of these lawsuits allege that the banks engaged in unlawful practices in assessing overdraft fees arising from electronic point-of-sale and ATM debits. The principal practice challenged in these lawsuits is the banks’ purportedly common policy of posting debit transactions on a daily basis from highest amount to lowest amount, thereby allegedly inflating the number of overdraft fees assessed. Other practices challenged include the failure to decline to honor debit card transactions where the account has insufficient funds to cover the transactions.

In the consolidated amended complaint in the MDL Court, the plaintiffs asserted claims for unconscionability; unjust enrichment; and violation of the consumer protection statute of North Carolina. In the Dasher complaint, the plaintiffs also assert claims for a breach of the covenant of good faith and fair dealing and for conversion. In the Henry case, the remaining claims were for breach of contract and the duty of good faith and fair dealing and for violation of Pennsylvania’s consumer protection statute. In their complaints, the plaintiffs seek, among other things, restitution of overdraft fees paid, unspecified actual and punitive damages (with actual damages, in some cases, trebled under state law), prejudgment interest, attorneys’ fees, and declaratory relief finding the overdraft policies to be unfair and unconscionable.

## FULTON FINANCIAL

In 2009, Fulton Financial Advisors, N.A. filed lawsuits against PNC Capital Markets, LLC and NatCity Investments, Inc. in the Court of Common Pleas of Lancaster County, Pennsylvania arising out of Fulton’s purchase of auction rate certificates (ARCs) through PNC and NatCity. Each of the lawsuits alleges violations of the Pennsylvania Securities Act, negligent misrepresentation, negligence, breach of fiduciary duty, common law fraud, and aiding and abetting common law fraud in connection with the purchase of the ARCs by Fulton. Specifically, Fulton alleges that, as a result of the decline of



financial markets in 2007 and 2008, the market for ARCs became illiquid; that PNC and NatCity knew or should have known of the increasing threat of the ARC market becoming illiquid; and that PNC and NatCity did not inform Fulton of this increasing threat, but allowed Fulton to continue to purchase ARCs, to Fulton’s detriment. In its complaints, Fulton alleges that it then held ARCs purchased through PNC for a price of more than $123 million and purchased through NatCity for a price of more than $175 million. In each complaint, Fulton seeks, among other things, unspecified actual and punitive damages, rescission, attorneys’ fees and interest.

In the case against PNC (Fulton Financial Advisors, N.A. v. PNC Capital Markets, LLC (CI 09-10838)), PNC filed preliminary objections to Fulton’s complaint, which were denied. NatCity removed the case against it to the United States District Court for the Eastern District of Pennsylvania (Fulton Financial Advisors, N.A. v. NatCity Investments, Inc. (No. 5:09-cv-04855)), and in November 2009 filed a motion to dismiss the complaint. In October 2013, the court granted the motion to dismiss with respect to claims under the Pennsylvania Securities Act and for negligent misrepresentation, common law fraud, and aiding and abetting common law fraud and denied the motion with respect to claims for negligence and breach of fiduciary duty. Fulton filed an amended complaint in December 2013, reasserting its negligence and breach of fiduciary duty claims and adding a new claim under the Pennsylvania Securities Act.

## FHLB

In October 2010, the Federal Home Loan Bank of Chicago brought a lawsuit in the Circuit Court of Cook County, Illinois, against numerous financial companies, including The PNC Financial Services Group, Inc., as successor in interest to National City Corporation, and PNC Investments LLC, as successor in interest to NatCity Investments, Inc. (Federal Home Loan Bank of Chicago v. Bank of America Funding Corp., et al. (Case No. 10CH45033)). The complaint alleges that the defendants have liability to the Federal Home Loan Bank of Chicago in a variety of capacities (in the case of the National City entities, as underwriters) under Illinois state securities law and common law in connection with the alleged purchase of private-label mortgage-backed securities by the Federal Home Loan Bank. According to the complaint, the Federal Home Loan Bank purchased approximately $3.3 billion in mortgage-backed securities in total in transactions addressed by the complaint, approximately $345 million of which was allegedly in transactions involving the National City entities. The complaint alleges misrepresentations and omissions in connection with the sales of the mortgage-backed securities in question. In its complaint, the Federal Home Loan Bank seeks, among other things, rescission, unspecified damages, interest, and attorneys' fees. In November 2010, the defendants removed the case to the United States District Court for the Northern District of Illinois. In January 2011, the district court remanded the case to the Circuit Court of Cook County. The plaintiff amended its complaint in March 2011 and filed a corrected amended complaint in April 2011. The corrected amended complaint does not identify any additional transaction for which the plaintiff seeks recovery from PNC nor does it add any additional substantive allegations. In May 2011, the defendants filed a motion to dismiss the corrected amended complaint. The motion was denied in September 2012.

## WEAVERING MACRO FIXED INCOME FUND

In July 2010, PNC completed the sale of PNC Global Investment Servicing (“PNC GIS”) to The Bank of New York Mellon Corporation (“BNY Mellon”), pursuant to a stock purchase agreement dated February 1, 2010. In July 2009, the liquidators of the Weavering Macro Fixed Income Fund Limited (“Weavering”) issued a Plenary Summons in the High Court, Dublin, Ireland, in connection with a European subsidiary of PNC GIS’s provision of administration services to Weavering. The Plenary Summons was served on the PNC GIS subsidiary (GIS Europe) on or about June 30, 2010. In May 2011, the liquidator served a Notice of Intention to Proceed and Statement of Claim, which alleges, among other things, that GIS Europe breached its contractual duties to Weavering as well as an alleged duty of care to Weavering, and investors in Weavering, and makes claims of breach of the administration and accounting services agreement, negligence, gross negligence, breach of duty, misrepresentation and negligent misstatement. The statement of claim further alleges that investors in Weavering lost approximately €282,000,000 and that, in addition, expended approximately €98,000,000 in brokerage and exchange commissions, interest, and fees as a result of the transactions at issue. The statement of claim seeks, among other things, damages, costs, and interest. In January 2012, upon application by GIS Europe, the court issued a judgment ordering a hearing on certain preliminary issues (a “modular trial”). In March 2012, the plaintiff appealed this judgment to the Supreme Court of Ireland. In December 2012, the Supreme Court reversed the order of the High Court and directed that no modular trial take place at this stage of the proceedings. In October 2013, GIS Europe made a motion to, among other things, dismiss or stay the action due to the plaintiff’s failure to comply with its discovery obligations. In January 2014, the court entered a consent order adjourning the motion and staying the plaintiff’s claims until the plaintiff complies in full with its discovery obligations. The plaintiff is required to complete its production by early July 2014 (barring an extension of that date), and the parties are scheduled to appear before the court later in July 2014.

In May 2011, BNY Mellon provided notice to PNC of an indemnification claim pursuant to the stock purchase agreement related to this litigation. PNC’s responsibility for this litigation is subject to the terms and limitations included in the indemnification provisions of the stock purchase agreement.



## CAPTIVE MORTGAGE REINSURANCE LITIGATION

In December 2011, a lawsuit (White, et al. v. The PNC Financial Services Group, Inc., et al. (Civil Action No. 11-7928)) was filed against PNC (as successor in interest to National City Corporation and several of its subsidiaries) and several mortgage insurance companies in the United States District Court for the Eastern District of Pennsylvania. This lawsuit, which was brought as a class action, alleges that National City structured its program of reinsurance of private mortgage insurance in such a way as to avoid a true transfer of risk from the mortgage insurers to National City's captive reinsurer. The plaintiffs allege that the payments from the mortgage insurers to the captive reinsurer constitute kickbacks, referral payments, or unearned fee splits prohibited under the Real Estate Settlement Procedures Act (RESPA), as well as common law unjust enrichment. The plaintiffs claim, among other things, that from the beginning of 2004 until the end of 2010 National City's captive reinsurer collected from the mortgage insurance company defendants at least $219 million as its share of borrowers' private mortgage insurance premiums and that its share of paid claims during this period was approximately $12 million. The plaintiffs seek to certify a nationwide class of all persons who obtained residential mortgage loans originated, funded or originated through correspondent lending by National City or any of its subsidiaries or affiliates between January 1, 2004 and the present and, in connection with these mortgage loans, purchased private mortgage insurance and whose residential mortgage loans were included within National City's captive mortgage reinsurance arrangements. Plaintiffs seek, among other things, statutory damages under RESPA (which include treble damages), restitution of reinsurance premiums collected, disgorgement of profits, and attorneys' fees. In August 2012, the district court directed the plaintiffs to file an amended complaint, which the plaintiffs filed in September 2012. In November 2012, we filed a motion to dismiss the amended complaint. The court dismissed, without prejudice, the amended complaint in June 2013 on statute of limitations grounds. A second amended complaint, in response to the court's dismissal order, was filed in July 2013. We filed a motion to dismiss the second amended complaint, also in July 2013. The court held oral argument on this motion in January 2014. The court has not yet ruled on this motion.

## RESIDENTIAL MORTGAGE-BACKED SECURITIES
INDEMNIFICATION DEMANDS

We have received indemnification demands from several entities sponsoring residential mortgage-backed securities and their affiliates where purchasers of the securities have brought litigation against the sponsors and other parties involved in the securitization transactions. National City Mortgage had sold whole loans to the sponsors or their affiliates that were allegedly included in certain of these securitization transactions. According to the indemnification demands, the plaintiffs' claims in these lawsuits are based on alleged misstatements and omissions in the offering documents for these transactions. The indemnification demands assert that agreements governing the sale of these loans or the securitization transactions to which National City Mortgage is a party require us to indemnify the sponsors and their affiliates for losses suffered in connection with these lawsuits. The parties have settled several of these cases. There has not been any determination that the parties seeking indemnification have any liability to the plaintiffs in the other lawsuits and the amount, if any for which we are responsible in the settled cases has not been determined.

## LENDER PLACED INSURANCE LITIGATION

In June 2013, a lawsuit (Lauren vs. PNC Bank, N.A., et al., Case No. 2:13-cv-00762-TFM) was filed in the United States District Court for the Western District of Pennsylvania against PNC Bank and American Security Insurance Company (“ASIC”), a provider of property and casualty insurance to PNC for certain residential mortgages. This lawsuit, which was brought as a class action, alleges, with respect to PNC Bank, that it breached alleged contractual (including the implied covenant of good faith and fair dealing) and fiduciary duties to residential mortgage borrowers, and, as to Ohio borrowers, violated the Ohio Consumer Sales Practice Act in connection with the administration of PNC Bank’s program for placement of insurance for borrowers who fail to obtain hazard insurance coverages required by the terms of their mortgages. The plaintiff alleges, among other things, that defendants placed insurance in unnecessary and excessive amounts and that PNC Bank improperly profited from these arrangements, principally as a result of the payment of commissions to PNC Bank and of reinsurance arrangements between PNC and the insurance provider. The plaintiff originally sought to certify a nationwide class and an Ohio sub-class of all persons who, during applicable periods, have or had a residential mortgage loan or line of credit with PNC Bank, and had hazard insurance placed upon the property by PNC Bank. The plaintiff seeks, among other things, damages, restitution or disgorgement of profits improperly obtained, injunctive relief, interest, and attorneys’ fees. In October 2013, the court ruled on our motion to dismiss the complaint, granting our motion with respect to the Ohio Consumer Sales Practice Act claim and otherwise denying the motion. We filed a motion seeking reconsideration of the denial as to the fiduciary duty claim, which motion was denied in November 2013. In January 2014, the court granted ASIC’s motion to dismiss the nationwide class action allegations with respect to the state common law claim of unjust enrichment pending against ASIC. Later in January 2014, PNC Bank filed a similar motion to dismiss the nationwide class action allegations, on the same grounds as asserted in ASIC’s motion to dismiss, with respect to the state common law claims of breach of contract, breach of the implied covenant of good faith and fair dealing, and breach of fiduciary duty pending against PNC Bank. The plaintiff thereafter agreed to withdraw those allegations. In February 2014, the court entered an order dismissing the plaintiff’s nationwide class action allegations with regard to all remaining claims against PNC. Also in February 2014, the court on its own motion transferred the



matter to the United States District Court for the Southern District of Ohio.

In February 2014, a separate class action lawsuit (Montoya vs. PNC Bank, N.A., et al., Case No. 1:14-cv-20474-JEM) was filed in the United States District Court for the Southern District of Florida against PNC Bank, ASIC and its parent, Assurant, Inc. The allegations of the complaint are similar to those found in the Lauren complaint. The plaintiff asserts breach of contract by PNC, breach of its duty of good faith and fair dealing, unjust enrichment, breach of a fiduciary duty, and violations of the Florida Deceptive and Unfair Trade Practices Act and federal TILA and RICO statutes. The plaintiff seeks a nationwide class on all claims except the Florida statutory claim, for which he seeks to certify a Florida subclass. The plaintiff seeks, among other things, damages (including treble damages), disgorgement of “unjust benefits,” injunctive relief, interest and attorneys’ fees.

## PATENT INFRINGEMENT LITIGATION

In June 2013, a lawsuit (Intellectual Ventures I LLC and Intellectual Ventures II LLC vs. PNC Financial Services Group, Inc., and PNC Bank, NA, Case No. 2:13-cv-00740-AJS) was filed in the United States District Court for the Western District of Pennsylvania against PNC and PNC Bank for patent infringement. The plaintiffs allege that multiple systems by which PNC and PNC Bank provide online banking services and other services via electronic means infringe five patents owned by the plaintiffs. The plaintiffs seek, among other things, a declaration that PNC and PNC Bank are infringing each of the patents, damages for past and future infringement, and attorneys' fees. In July 2013, we filed an Answer with Counterclaims, denying liability and seeking declarations that the asserted patents are invalid and that PNC has not infringed them. In November 2013, PNC filed Covered Business Method/Post Grant Review petitions in the U.S. Patent & Trademark Office (“PTO”) seeking to invalidate all five of the patents. On December 6, 2013, the court dismissed the plaintiff’s claims as to two of the patents and entered a stay of the lawsuit pending the PTO’s consideration of PNC’s review petitions, including any appeals from decisions of the PTO.

## Mortgage Repurchase Litigation

In December 2013, Residential Funding Company, LLC (“RFC”) filed a lawsuit in the United States District Court for the District of Minnesota against PNC Bank, N.A., as alleged successor in interest to National City Mortgage Co., NCMC Newco, Inc., and North Central Financial Corporation (Residential Funding Company, LLC v. PNC Bank, N.A., et al. (Civil No. 13-3498-JRT-JSM)). In its complaint, RFC alleges that PNC Bank (through predecessors) sold $6.5 billion worth of residential mortgage loans to RFC during the timeframe at issue (approximately May 2006 through September 2008), a portion of which were allegedly materially defective, resulting in damages and losses to RFC. RFC alleges that PNC Bank breached representations and warranties made under seller contracts in connection with these sales. The complaint asserts claims for breach of contract and indemnification. RFC seeks, among other things, monetary damages, costs, and attorney’s fees.

## OTHER REGULATORY AND GOVERNMENTAL INQUIRIES

PNC is the subject of investigations, audits and other forms of regulatory and governmental inquiry covering a broad range of issues in our banking, securities and other financial services businesses, in some cases as part of reviews of specified activities at multiple industry participants. Over the last few years, we have experienced an increase in regulatory and governmental investigations, audits and other inquiries. Areas of current regulatory or governmental inquiry with respect to PNC include consumer financial protection, fair lending, mortgage origination and servicing, mortgage-related insurance and reinsurance, sales by third party providers of voluntary identity protection services to PNC customers, municipal finance activities, and participation in government insurance or guarantee programs, some of which are described below. These inquiries, including those described below, may lead to administrative, civil or criminal proceedings, and possibly result in remedies including fines, penalties, restitution, or alterations in our business practices, and in additional expenses and collateral costs.

- One area of significant regulatory and governmental focus has been mortgage lending and servicing. Numerous federal and state governmental, legislative and regulatory authorities are investigating practices in this area. PNC has received inquiries from, or is the subject of investigations by, a broad range of governmental, legislative and regulatory authorities relating to our activities in this area and is cooperating with these investigations and inquiries. As a result of the number and range of authorities conducting the investigations and inquiries, as well as the nature of these types of investigations and inquiries, among other factors, PNC cannot at this time predict the ultimate overall cost to or effect on PNC from potential governmental, legislative or regulatory actions arising out of these investigations and inquiries.

- In April 2011, as a result of a publicly-disclosed interagency horizontal review of residential mortgage servicing operations at fourteen federally regulated mortgage servicers, PNC entered into a consent order with the Board of Governors of the Federal Reserve System and PNC Bank entered into a consent order with the Office of the Comptroller of the Currency. Collectively, these consent orders describe certain foreclosure-related practices and controls that the regulators found to be deficient and require PNC and PNC Bank to, among other things, develop and implement plans and programs to enhance PNC’s residential mortgage servicing



and foreclosure processes, retain an independent consultant to review certain residential mortgage foreclosure actions, take certain remedial actions, and oversee compliance with the orders and the new plans and programs. The two orders do not foreclose the potential for civil money penalties from either of these regulators, although the range of potential penalties communicated to PNC by the regulators in connection with the agreements described below is not material to PNC.

In connection with these orders, PNC established a Compliance Committee of the Boards of PNC and PNC Bank to monitor and coordinate PNC’s and PNC Bank’s implementation of the commitments under the orders. PNC and PNC Bank are executing Action Plans designed to meet the requirements of the orders. Consistent with the orders, PNC also engaged an independent consultant to conduct a review of certain residential foreclosure actions, including those identified through borrower complaints, and identify whether any remedial actions for borrowers are necessary.

In early 2013, PNC and PNC Bank, along with twelve other residential mortgage servicers, reached agreements with the OCC and the Federal Reserve to amend these consent orders. Pursuant to the amended consent orders, in order to accelerate the remediation process, PNC agreed to make a payment of approximately $70 million for distribution to potentially affected borrowers in the review population and to provide approximately $111 million in additional loss mitigation or other foreclosure prevention relief, which may be satisfied pursuant to the amended consent orders by a variety of borrower relief actions or by additional cash payments or resource commitments to borrower counseling or education. Fulfillment of these commitments will satisfy all of PNC’s and PNC Bank’s obligations under the consent orders in connection with the independent foreclosure review. We do not expect any additional financial charges related to the amendment to the consent orders to be material. PNC’s and PNC Bank’s obligations to comply with the remaining provisions of the consent orders remain.

• On February 9, 2012, the Department of Justice, other federal regulators and 49 state attorneys general announced agreements with the five largest mortgage servicers. Written agreements were filed with the U.S. District Court for the Southern District of New York in March 2012. Under these agreements, the mortgage servicers will make cash payments to federal and state governments, provide various forms of financial relief to borrowers, and implement new mortgage servicing standards. These governmental authorities are continuing their review of, and have engaged in discussions with, other mortgage servicers, including PNC, that were subject to the interagency horizontal review, which could result in the imposition of substantial payments and other forms of relief (similar to that agreed to by the five largest servicers) on some or all of these mortgage servicers, including PNC. Whether and to what extent any such relief may be imposed on PNC is not yet known.

- PNC has received subpoenas from the U.S. Attorney’s Office for the Southern District of New York. The first two subpoenas concern National City Bank’s lending practices in connection with loans insured by the Federal Housing Administration (FHA) as well as certain non-FHA-insured loan origination, sale and securitization practices, and a third seeks information regarding claims for costs that are incurred by foreclosure counsel in connection with the foreclosure of loans insured or guaranteed by FHA, Fannie Mae or Freddie Mac. These inquiries are in their early stages and PNC is cooperating with the investigations.

- The Department of Justice, Civil Rights Division, and the Consumer Financial Protection Bureau jointly investigated whether mortgage loan pricing by National City and PNC had a disparate impact on protected classes. In December 2013, PNC settled with the Department of Justice and the CFPB covering lending activity by National City Bank from 2002 to its merger with PNC Bank. Under a consent order entered by the United States District Court for the Western District of Pennsylvania in January 2014, PNC is making a cash payment of $35 million to be distributed to National City borrowers to be identified by these agencies.

- The Department of Justice, Consumer Protection Bureau, has served a subpoena on PNC seeking information concerning the return rate for certain merchant and payment processor customers with whom PNC has a depository relationship. We believe that the subpoena is intended to determine whether, and to what extent, PNC may have facilitated fraud committed by third-parties against consumers. We are cooperating with the subpoena.



- Through the U.S. Attorney’s Office for the District of Maryland, the office of the Inspector General (“OIG”) for the Small Business Administration (“SBA”) has served a subpoena on PNC requesting documents concerning PNC’s relationship with, including SBA-guaranteed loans made through, a broker named Jade Capital Investments, LLC (“Jade”), as well as information regarding other PNC-originated SBA guaranteed loans made to businesses located in the State of Maryland, the Commonwealth of Virginia, and Washington, DC. Certain of the Jade loans have been identified in an indictment and subsequent superseding indictment charging persons associated with Jade with conspiracy to commit bank fraud, substantive violations of the federal bank fraud statute, and money laundering. PNC is cooperating with the U.S. Attorney’s Office for the District of Maryland.

Our practice is to cooperate fully with regulatory and governmental investigations, audits and other inquiries, including those described in this Note 23.

## OTHER

In addition to the proceedings or other matters described above, PNC and persons to whom we may have indemnification obligations, in the normal course of business, are subject to various other pending and threatened legal proceedings in which claims for monetary damages and other relief are asserted. We do not anticipate, at the present time, that the ultimate aggregate liability, if any, arising out of such other legal proceedings will have a material adverse effect on our financial position. However, we cannot now determine whether or not any claims asserted against us or others to whom we may have indemnification obligations, whether in the proceedings or other matters described above or otherwise, will have a material adverse effect on our results of operations in any future reporting period, which will depend on, among other things, the amount of the loss resulting from the claim and the amount of income otherwise reported for the reporting period.

See Note 24 Commitments and Guarantees for additional information regarding the Visa indemnification and our other obligations to provide indemnification, including to current and former officers, directors, employees and agents of PNC and companies we have acquired.

## NOTE 24 COMMITMENTS AND GUARANTEES

## EQUITY FUNDING AND OTHER COMMITMENTS

Our unfunded commitments at December 31, 2013 included private equity investments of $164 million.

## STANDBY LETTERS OF CREDIT

We issue standby letters of credit and have risk participations in standby letters of credit issued by other financial institutions, in each case to support obligations of our customers to third parties, such as insurance requirements and the facilitation of transactions involving capital markets product execution. Net outstanding standby letters of credit and internal credit ratings were as follows:

Table 151: Net Outstanding Standby Letters of Credit

<table><tr><td>Dollars in billions</td><td>December 31 2013</td><td>December 31 2012</td></tr><tr><td>Net outstanding standby letters of credit (a)</td><td>$10.5</td><td>$11.5</td></tr><tr><td>Internal credit ratings (as a percentage of portfolio):</td><td></td><td></td></tr><tr><td>Pass (b)</td><td>96%</td><td>95%</td></tr><tr><td>Below pass (c)</td><td>4%</td><td>5%</td></tr></table>

(a) The amounts above exclude participations in standby letters of credit of $3.3 billion and $3.2 billion to other financial institutions as of December 31, 2013 and December 31, 2012, respectively. The amounts above include $6.6 billion and $7.5 billion which support remarketing programs at December 31, 2013 and December 31, 2012, respectively.

(b) Indicates that expected risk of loss is currently low.

(c) Indicates a higher degree of risk of default.

If the customer fails to meet its financial or performance obligation to the third party under the terms of the contract or there is a need to support a remarketing program, then upon a draw by a beneficiary, subject to the terms of the letter of credit, we would be obligated to make payment to them. The standby letters of credit outstanding on December 31, 2013 had terms ranging from less than 1 year to 6 years.

As of December 31, 2013, assets of $2.0 billion secured certain specifically identified standby letters of credit. In addition, a portion of the remaining standby letters of credit issued on behalf of specific customers is also secured by collateral or guarantees that secure the customers' other obligations to us. The carrying amount of the liability for our obligations related to standby letters of credit and participations in standby letters of credit was $218 million at December 31, 2013.

## STANDBY BOND PURCHASE AGREEMENTS AND OTHER LIQUIDITY FACILITIES

We enter into standby bond purchase agreements to support municipal bond obligations. At December 31, 2013, the aggregate of our commitments under these facilities was $1.3 billion. We also enter into certain other liquidity facilities to support individual pools of receivables acquired by commercial paper conduits. There were no commitments under these facilities at December 31, 2013.



## INDEMNIFICATIONS

We are a party to numerous acquisition or divestiture agreements under which we have purchased or sold, or agreed to purchase or sell, various types of assets. These agreements can cover the purchase or sale of entire businesses, loan portfolios, branch banks, partial interests in companies, or other types of assets.

These agreements generally include indemnification provisions under which we indemnify the third parties to these agreements against a variety of risks to the indemnified parties as a result of the transaction in question. When PNC is the seller, the indemnification provisions will generally also provide the buyer with protection relating to the quality of the assets we are selling and the extent of any liabilities being assumed by the buyer. Due to the nature of these indemnification provisions, we cannot quantify the total potential exposure to us resulting from them.

We provide indemnification in connection with securities offering transactions in which we are involved. When we are the issuer of the securities, we provide indemnification to the underwriters or placement agents analogous to the indemnification provided to the purchasers of businesses from us, as described above. When we are an underwriter or placement agent, we provide a limited indemnification to the issuer related to our actions in connection with the offering and, if there are other underwriters, indemnification to the other underwriters intended to result in an appropriate sharing of the risk of participating in the offering. Due to the nature of these indemnification provisions, we cannot quantify the total potential exposure to us resulting from them.

In the ordinary course of business, we enter into certain types of agreements that include provisions for indemnifying third parties. We also enter into certain types of agreements, including leases, assignments of leases, and subleases, in which we agree to indemnify third parties for acts by our agents, assignees and/or sublessees, and employees. We also enter into contracts for the delivery of technology service in which we indemnify the other party against claims of patent and copyright infringement by third parties. Due to the nature of these indemnification provisions, we cannot calculate our aggregate potential exposure under them.

In the ordinary course of business, we enter into contracts with third parties under which the third parties provide services on behalf of PNC. In many of these contracts, we agree to indemnify the third party service provider under certain circumstances. The terms of the indemnity vary from contract to contract and the amount of the indemnification liability, if any, cannot be determined.

We are a general or limited partner in certain asset management and investment limited partnerships, many of which contain indemnification provisions that would require us to make payments in excess of our remaining unfunded commitments. While in certain of these partnerships the maximum liability to us is limited to the sum of our unfunded commitments and partnership distributions received by us, in the others the indemnification liability is unlimited. As a result, we cannot determine our aggregate potential exposure for these indemnifications.

In some cases, indemnification obligations of the types described above arise under arrangements entered into by predecessor companies for which we become responsible as a result of the acquisition.

Pursuant to their bylaws, PNC and its subsidiaries provide indemnification to directors, officers and, in some cases, employees and agents against certain liabilities incurred as a result of their service on behalf of or at the request of PNC and its subsidiaries. PNC and its subsidiaries also advance on behalf of covered individuals costs incurred in connection with certain claims or proceedings, subject to written undertakings by each such individual to repay all amounts advanced if it is ultimately determined that the individual is not entitled to indemnification. We generally are responsible for similar indemnifications and advancement obligations that companies we acquire had to their officers, directors and sometimes employees and agents at the time of acquisition. We advanced such costs on behalf of several such individuals with respect to pending litigation or investigations during 2013. It is not possible for us to determine the aggregate potential exposure resulting from the obligation to provide this indemnity or to advance such costs.

## VISA INDEMNIFICATION

Our payment services business issues and acquires credit and debit card transactions through Visa U.S.A. Inc. card association or its affiliates (Visa).

In October 2007, Visa completed a restructuring and issued shares of Visa Inc. common stock to its financial institution members (Visa Reorganization) in contemplation of its initial public offering (IPO). As part of the Visa Reorganization, we received our proportionate share of a class of Visa Inc. common stock allocated to the U.S. members. Prior to the IPO, the U.S. members, which included PNC, were obligated to indemnify Visa for judgments and settlements related to certain specified litigation.

As a result of the acquisition of National City, we became party to judgment and loss sharing agreements with Visa and certain other banks. The judgment and loss sharing agreements were designed to apportion financial responsibilities arising from any potential adverse judgment or negotiated settlements related to the specified litigation.

In July 2012, Visa funded $150 million into their litigation escrow account and reduced the conversion rate of Visa B to A shares. We continue to have an obligation to indemnify Visa for judgments and settlements for the remaining specified litigation, therefore we may have additional exposure to certain specified Visa litigation.



## RECOURSE AND REPURCHASE OBLIGATIONS

As discussed in Note 3 Loan Sale and Servicing Activities and Variable Interest Entities, PNC has sold commercial mortgage, residential mortgage and home equity loans directly or indirectly through securitization and loan sale transactions in which we have continuing involvement. One form of continuing involvement includes certain recourse and loan repurchase obligations associated with the transferred assets.

## COMMERCIAL MORTGAGE LOAN RECOURSE OBLIGATIONS

We originate, close and service certain multi-family commercial mortgage loans which are sold to FNMA under FNMA’s Delegated Underwriting and Servicing (DUS) program. We participated in a similar program with the FHLMC.

Under these programs, we generally assume up to a one-third pari passu risk of loss on unpaid principal balances through a loss share arrangement. At December 31, 2013 and December 31, 2012, the unpaid principal balance outstanding of loans sold as a participant in these programs was $11.7 billion and $12.8 billion, respectively. The potential maximum exposure under the loss share arrangements was $3.6 billion at December 31, 2013 and $3.9 billion at December 31, 2012.

We maintain a reserve for estimated losses based upon our exposure. The reserve for losses under these programs totaled $33 million and $43 million as of December 31, 2013 and December 31, 2012, respectively, and is included in Other liabilities on our Consolidated Balance Sheet.

If payment is required under these programs, we would not have a contractual interest in the collateral underlying the mortgage loans on which losses occurred, although the value of the collateral is taken into account in determining our share of such losses. Our exposure and activity associated with these recourse obligations are reported in the Corporate & Institutional Banking segment.

Table 152: Analysis of Commercial Mortgage Recourse Obligations

<table><tr><td>In millions</td><td>2013</td><td>2012</td></tr><tr><td>January 1</td><td>$43</td><td>$47</td></tr><tr><td>Reserve adjustments, net</td><td>(9)</td><td>4</td></tr><tr><td>Losses - loan repurchases and settlements</td><td>(1)</td><td>(8)</td></tr><tr><td>December 31</td><td>$33</td><td>$43</td></tr></table>

## RESIDENTIAL MORTGAGE LOAN AND HOME EQUITY REPURCHASE OBLIGATIONS

While residential mortgage loans are sold on a non-recourse basis, we assume certain loan repurchase obligations associated with mortgage loans we have sold to investors. These loan repurchase obligations primarily relate to situations where PNC is alleged to have breached certain origination covenants and representations and warranties made to purchasers of the loans in the respective purchase and sale agreements. For additional information on loan sales see Note 3 Loan Sale and Servicing Activities and Variable Interest Entities. Our historical exposure and activity associated with Agency securitization repurchase obligations has primarily been related to transactions with FNMA and FHLMC, as indemnification and repurchase losses associated with FHA and VA-insured and uninsured loans pooled in GNMA securitizations historically have been minimal. Repurchase obligation activity associated with residential mortgages is reported in the Residential Mortgage Banking segment.

In the fourth quarter of 2013, PNC reached agreements with both FNMA and FHLMC to resolve their repurchase claims with respect to loans sold between 2000 and 2008. PNC paid a total of $191 million related to these settlements.

PNC’s repurchase obligations also include certain brokered home equity loans/lines of credit that were sold to a limited number of private investors in the financial services industry by National City prior to our acquisition of National City. PNC is no longer engaged in the brokered home equity lending business, and our exposure under these loan repurchase obligations is limited to repurchases of loans sold in these transactions. Repurchase activity associated with brokered home equity loans/lines of credit is reported in the Non-Strategic Assets Portfolio segment.

Indemnification and repurchase liabilities are initially recognized when loans are sold to investors and are subsequently evaluated by management. Initial recognition and subsequent adjustments to the indemnification and repurchase liability for the sold residential mortgage portfolio are recognized in Residential mortgage revenue on the Consolidated Income Statement. Since PNC is no longer engaged in the brokered home equity lending business, only subsequent adjustments are recognized to the home equity loans/lines indemnification and repurchase liability. These adjustments are recognized in Other noninterest income on the Consolidated Income Statement.



Management’s subsequent evaluation of these indemnification and repurchase liabilities is based upon trends in indemnification and repurchase requests, actual loss experience, risks in the underlying serviced loan portfolios, and current economic conditions. As part of its evaluation, management considers estimated loss projections over the life of the subject loan portfolio. At December 31, 2013 and December 31, 2012, the total indemnification and repurchase liability for estimated losses on indemnification and repurchase claims totaled $153 million and $672 million, respectively, and was included in Other liabilities on the Consolidated Balance Sheet. An analysis of the changes in this liability during 2013 and 2012 follows:

Table 153: Analysis of Indemnification and Repurchase Liability for Asserted Claims and Unasserted Claims

<table><tr><td rowspan="2">In millions</td><td colspan="3">2013</td><td colspan="3">2012</td></tr><tr><td>Residential Mortgages (a)</td><td>Home Equity Loans/ Lines (b)</td><td>Total</td><td>Residential Mortgages (a)</td><td>Home Equity Loans/ Lines (b)</td><td>Totals</td></tr><tr><td>January 1</td><td>$ 614</td><td>$ 58</td><td>$ 672</td><td>$ 83</td><td>$47</td><td>$130</td></tr><tr><td>Reserve adjustments, net</td><td>4</td><td>(3)</td><td>1</td><td>32</td><td>12</td><td>44</td></tr><tr><td>RBC Bank (USA) acquisition</td><td></td><td></td><td></td><td>26</td><td></td><td>26</td></tr><tr><td>Losses - loan repurchases and private investor settlements</td><td>(96)</td><td>(30)</td><td>(126)</td><td>(40)</td><td>(8)</td><td>(48)</td></tr><tr><td>March 31</td><td>$ 522</td><td>$ 25</td><td>$ 547</td><td>$101</td><td>$51</td><td>$152</td></tr><tr><td>Reserve adjustments, net</td><td>73</td><td>1</td><td>74</td><td>438</td><td>15</td><td>453</td></tr><tr><td>Losses - loan repurchases and private investor settlements</td><td>(72)</td><td>(2)</td><td>(74)</td><td>(77)</td><td>(5)</td><td>(82)</td></tr><tr><td>June 30</td><td>$ 523</td><td>$ 24</td><td>$ 547</td><td>$462</td><td>$61</td><td>$523</td></tr><tr><td>Reserve adjustments, net</td><td>(6)</td><td></td><td>(6)</td><td>37</td><td>4</td><td>41</td></tr><tr><td>Losses - loan repurchases and private investor settlements</td><td>(46)</td><td>(1)</td><td>(47)</td><td>(78)</td><td>(3)</td><td>(81)</td></tr><tr><td>September 30</td><td>$ 471</td><td>$ 23</td><td>$ 494</td><td>$421</td><td>$62</td><td>$483</td></tr><tr><td>Reserve adjustments, net</td><td>(124)</td><td>2</td><td>(122)</td><td>254</td><td>(2)</td><td>252</td></tr><tr><td>Losses - loan repurchases and private investor settlements</td><td>(25)</td><td>(3)</td><td>(28)</td><td>(61)</td><td>(2)</td><td>(63)</td></tr><tr><td>Agency settlements</td><td>(191)</td><td></td><td>(191)</td><td></td><td></td><td></td></tr><tr><td>December 31</td><td>131</td><td>22</td><td>153</td><td>614</td><td>58</td><td>672</td></tr></table>

(a) Repurchase obligation associated with sold loan portfolios of $91.9 billion and $105.8 billion at December 31, 2013 and December 31, 2012, respectively.

(b) Repurchase obligation associated with sold loan portfolios of $3.6 billion and $4.3 billion at December 31, 2013 and December 31, 2012, respectively. PNC is no longer engaged in the brokered home equity business, which was acquired with National City.

Management believes the indemnification and repurchase liabilities appropriately reflect the estimated probable losses on indemnification and repurchase claims for all loans sold and outstanding as of December 31, 2013 and 2012. In making these estimates, we consider the losses that we expect to incur over the life of the sold loans. While management seeks to obtain all relevant information in estimating the indemnification and repurchase liability, the estimation process is inherently uncertain and imprecise and, accordingly, it is reasonably possible that future indemnification and repurchase losses could be more or less than our established liability. Factors that could affect our estimate include the volume of valid claims driven by investor strategies and behavior, our ability to successfully negotiate claims with investors, housing prices and other economic conditions. At December 31, 2013, we estimate that it is reasonably possible that we could incur additional losses in excess of our accrued indemnification and repurchase liability of up to approximately $100 million for our portfolio of residential mortgage loans sold. At December 31, 2013, the reasonably possible loss above our accrual for our portfolio of home equity loans/lines of credit sold was not material. This estimate of potential additional losses in excess of our liability is based on assumed higher repurchase claims and lower claim rescissions than our current assumptions.

## REINSURANCE AGREEMENTS

We have two wholly-owned captive insurance subsidiaries which provide reinsurance to third-party insurers related to insurance sold to our customers. These subsidiaries enter into various types of reinsurance agreements with third-party insurers where the subsidiary assumes the risk of loss through either an excess of loss or quota share agreement up to 100% reinsurance. In excess of loss agreements, these subsidiaries assume the risk of loss for an excess layer of coverage up to specified limits, once a defined first loss percentage is met. In quota share agreements, the subsidiaries and third-party insurers share the responsibility for payment of all claims.



These subsidiaries provide reinsurance for accidental death & dismemberment, credit life, accident & health, lender placed hazard and borrower and lender paid mortgage insurance with an aggregate maximum exposure up to the specified limits for all reinsurance contracts as follows:

Table 154: Reinsurance Agreements Exposure (a)

<table><tr><td>In millions</td><td>December 31 2013</td><td>December 31 2012</td></tr><tr><td>Accidental Death &amp; Dismemberment</td><td>$1,902</td><td>$2,049</td></tr><tr><td>Credit Life, Accident &amp; Health</td><td>621</td><td>795</td></tr><tr><td>Lender Placed Hazard (b)</td><td>2,679</td><td>2,774</td></tr><tr><td>Borrower and Lender Paid Mortgage Insurance</td><td>133</td><td>228</td></tr><tr><td>Maximum Exposure</td><td>$5,335</td><td>$5,846</td></tr><tr><td>Percentage of reinsurance agreements:</td><td></td><td></td></tr><tr><td>Excess of Loss - Mortgage Insurance</td><td>2%</td><td>3%</td></tr><tr><td>Quota Share</td><td>98%</td><td>97%</td></tr><tr><td>Maximum Exposure to Quota Share Agreements with 100% Reinsurance</td><td>$ 620</td><td>$ 794</td></tr></table>

(a) Reinsurance agreements exposure balances represent estimates based on availability of financial information from insurance carriers.

(b) Through the purchase of catastrophe reinsurance connected to the Lender Placed Hazard Exposure, should a catastrophic event occur, PNC will benefit from this reinsurance. No credit for the catastrophe reinsurance protection is applied to the aggregate exposure figure.

A rollforward of the reinsurance reserves for probable losses for 2013 and 2012 follows:

Table 155: Reinsurance Reserves – Rollforward

<table><tr><td>In millions</td><td>2013</td><td>2012</td></tr><tr><td>January 1</td><td>$ 61</td><td>$ 82</td></tr><tr><td>Paid Losses</td><td>(45)</td><td>(66)</td></tr><tr><td>Net Provision</td><td>16</td><td>45</td></tr><tr><td>December 31</td><td>$ 32</td><td>$ 61</td></tr></table>

There were no changes to the terms of existing agreements, nor were any new relationships entered into or existing relationships exited.

There is a reasonable possibility that losses could be more than or less than the amount reserved due to ongoing uncertainty in various economic, social and other factors that could impact the frequency and severity of claims covered by these reinsurance agreements. At December 31, 2013, the reasonably possible loss above our accrual was not material.

## RESALE AND REPURCHASE AGREEMENTS

We enter into repurchase and resale agreements where we transfer investment securities to/from a third party with the agreement to repurchase/resell those investment securities at a future date for a specified price. Repurchase and resale agreements are treated as collateralized financing transactions for accounting purposes and are generally carried at the amounts at which the securities will be subsequently reacquired or resold, including accrued interest. Our policy is to take possession of securities purchased under agreements to resell. We monitor the market value of securities to be repurchased and resold and additional collateral may be obtained where considered appropriate to protect against credit exposure.

Repurchase and resale agreements are typically entered into with counterparties under industry standard master netting agreements which provide for the right to setoff amounts owed to one another with respect to multiple repurchase and resale agreements under such master netting agreement (referred to as netting arrangements) and liquidate the purchased or borrowed securities in the event of counterparty default. In order for an arrangement to be eligible for netting under GAAP, we must obtain the requisite assurance that the offsetting rights included in the master netting agreement would be legally enforceable in the event of bankruptcy, insolvency, or a similar proceeding of such third party. Enforceability is evidenced by obtaining a legal opinion that supports, with sufficient confidence, the enforceability of the master netting agreement in bankruptcy.

In accordance with the disclosure requirements of ASU 2011-11, Balance Sheet (Topic 210): Disclosures about Offsetting Assets and Liabilities, Table 156 shows the amounts owed under resale and repurchase agreements and the securities collateral associated with those agreements where a legal opinion supporting the enforceability of the offsetting rights has been obtained. We do not present resale and repurchase agreements entered into with the same counterparty under a legally enforceable master netting agreement on a net basis on our Consolidated Balance Sheet or within Table 156. The amounts reported in Table 156 exclude the fair value adjustment on the structured resale agreements of $11 million and $19 million at December 31, 2013 and December 31, 2012, respectively, that we have elected to account for at fair value. Refer to Note 9 Fair Value for additional information regarding the structured resale agreements at fair value.



For further discussion on ASU 2011-11, Balance Sheet (Topic 210): Disclosures about Offsetting Assets and Liabilities and the impact of other instruments entered into under master netting arrangements, see Note 1 Accounting Policies. Refer to Note 17 Financial Derivatives for additional information related to offsetting of financial derivatives.

Table 156: Resale and Repurchase Agreements Offsetting

<table><tr><td>In millions</td><td>Gross Resale Agreements</td><td>Amounts Offset on the Consolidated Balance Sheet</td><td>Net Resale Agreements (a) (b)</td><td>Securities Collateral Held Under Master Netting Agreements (c)</td><td>Net Amounts (b)</td></tr><tr><td>Resale Agreements</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>December 31, 2013</td><td>$1,542</td><td></td><td>$1,542</td><td>$1,453</td><td>$ 89</td></tr><tr><td>December 31, 2012</td><td>975</td><td></td><td>975</td><td>884</td><td>91</td></tr><tr><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>In millions</td><td>Gross Repurchase Agreements</td><td>Amounts Offset on the Consolidated Balance Sheet</td><td>Net Repurchase Agreements (d) (e)</td><td>Securities Collateral Pledged Under Master Netting Agreements (c)</td><td>Net Amounts (e)</td></tr><tr><td>Repurchase Agreements</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>December 31, 2013</td><td>$4,183</td><td></td><td>$4,183</td><td>$3,166</td><td>$1,017</td></tr><tr><td>December 31, 2012</td><td>3,215</td><td></td><td>3,215</td><td>2,168</td><td>1,047</td></tr></table>

(a) Represents the resale agreement amount included in Federal funds sold and resale agreements on our Consolidated Balance Sheet and the related accrued interest income in the amount of $1 million at both December 31, 2013 and December 31, 2012, respectively, which is included in Other Assets on the Consolidated Balance Sheet.

(b) These amounts include certain long term resale agreements of $89 million at both December 31, 2013 and December 31, 2012, respectively, which are fully collateralized but do not have the benefits of a netting opinion and, therefore, might be subject to a stay in insolvency proceedings and therefore are not eligible under ASC 210-20 for netting.

(c) In accordance with the requirements of ASU 2011-11, represents the fair value of securities collateral purchased or sold, up to the amount owed under the agreement, for agreements supported by a legally enforceable master netting agreement.

(d) Represents the repurchase agreement amount included in Federal funds purchased and repurchase agreements on our Consolidated Balance Sheet and the related accrued interest expense in the amount of less than $1 million at both December 31, 2013 and December 31, 2012, which is included in Other Liabilities on the Consolidated Balance Sheet.

(e) These amounts include overnight repurchase agreements of $966 million and $997 million at December 31, 2013 and December 31, 2012, respectively, entered into with municipalities, pension plans, and certain trusts and insurance companies as well as certain long term repurchase agreements of $50 million at both December 31, 2013 and December 31, 2012, which are fully collateralized but do not have the benefits of a netting opinion and, therefore, might be subject to a stay in insolvency proceedings and therefore are not eligible under ASC 210-20 for netting.



## NOTE 25 PARENT COMPANY

Summarized financial information of the parent company is as follows:

Table 157: Parent Company – Income Statement

<table><tr><td>Year ended December 31- in millions</td><td>2013</td><td>2012</td><td>2011</td></tr><tr><td>Operating Revenue</td><td></td><td></td><td></td></tr><tr><td>Dividends from:</td><td></td><td></td><td></td></tr><tr><td>Bank subsidiaries and bank holding company</td><td>$3,105</td><td>$2,660</td><td>$2,513</td></tr><tr><td>Non-bank subsidiaries</td><td>205</td><td>91</td><td>131</td></tr><tr><td>Interest income</td><td></td><td></td><td>1</td></tr><tr><td>Noninterest income</td><td>28</td><td>22</td><td>24</td></tr><tr><td>Total operating revenue</td><td>3,338</td><td>2,773</td><td>2,669</td></tr><tr><td>Operating Expense</td><td></td><td></td><td></td></tr><tr><td>Interest expense</td><td>107</td><td>242</td><td>333</td></tr><tr><td>Other expense</td><td>93</td><td>359</td><td>275</td></tr><tr><td>Total operating expense</td><td>200</td><td>601</td><td>608</td></tr><tr><td>Income before income taxes and equity in undistributed net income of subsidiaries</td><td>3,138</td><td>2,172</td><td>2,061</td></tr><tr><td>Income tax benefits</td><td>(89)</td><td>(175)</td><td>(113)</td></tr><tr><td>Income before equity in undistributed net income of subsidiaries</td><td>3,227</td><td>2,347</td><td>2,174</td></tr><tr><td>Equity in undistributed net income of subsidiaries:</td><td></td><td></td><td></td></tr><tr><td>Bank subsidiaries and bank holding company</td><td>869</td><td>424</td><td>699</td></tr><tr><td>Non-bank subsidiaries</td><td>124</td><td>242</td><td>183</td></tr><tr><td>Net income</td><td>$4,220</td><td>$3,013</td><td>$3,056</td></tr><tr><td>Other comprehensive income, net of tax:</td><td></td><td></td><td></td></tr><tr><td>Net pension and other postretirement benefit plan activity arising during the period</td><td>34</td><td>(40)</td><td>(13)</td></tr><tr><td>Other comprehensive income (loss)</td><td>34</td><td>(40)</td><td>(13)</td></tr><tr><td>Comprehensive income</td><td>$4,254</td><td>$2,973</td><td>$3,043</td></tr></table>

Table 158: Parent Company – Balance Sheet

<table><tr><td>December 31- in millions</td><td>2013</td><td>2012</td></tr><tr><td>Assets</td><td></td><td></td></tr><tr><td>Cash held at banking subsidiary</td><td>$ 1</td><td>$ 2</td></tr><tr><td>Restricted deposits with banking subsidiary</td><td>400</td><td>400</td></tr><tr><td>Interest-earning deposits</td><td>221</td><td>6</td></tr><tr><td>Investments in:</td><td></td><td></td></tr><tr><td>Bank subsidiaries and bank holding company</td><td>40,667</td><td>40,208</td></tr><tr><td>Non-bank subsidiaries</td><td>2,269</td><td>2,238</td></tr><tr><td>Other assets</td><td>1,201</td><td>1,186</td></tr><tr><td>Total assets</td><td>$44,759</td><td>$44,040</td></tr><tr><td>Liabilities</td><td></td><td></td></tr><tr><td>Subordinated debt (a)</td><td>$ 824</td><td>$ 1,275</td></tr><tr><td>Senior debt (a)</td><td>856</td><td>892</td></tr><tr><td>Bank affiliate borrowings</td><td>63</td><td>140</td></tr><tr><td>Non-bank affiliate borrowings</td><td></td><td>2,066</td></tr><tr><td>Accrued expenses and other liabilities</td><td>608</td><td>664</td></tr><tr><td>Total liabilities</td><td>2,351</td><td>5,037</td></tr><tr><td>Equity</td><td></td><td></td></tr><tr><td>Shareholders&#x27; equity</td><td>42,408</td><td>39,003</td></tr><tr><td>Total liabilities and equity</td><td>$44,759</td><td>$44,040</td></tr></table>

(a) At December 31, 2013, debt that contractually matures in 2014 through 2018 totaled zero, $400 million (senior debt), zero, zero and zero, respectively.

Debt issued by PNC Funding Corp, a wholly-owned finance subsidiary, is fully and unconditionally guaranteed by the parent company. In addition, in connection with certain affiliates' commercial and residential mortgage servicing operations, the parent company has committed to maintain such affiliates' net worth above minimum requirements.

Table 159: Parent Company – Interest Paid and Income Tax Refunds (Payments)

<table><tr><td></td><td>Income Tax Refunds / (Payments)</td></tr><tr><td>Year ended December 31- in millions</td><td>Interest Paid</td></tr><tr><td>2013</td><td>$117</td></tr><tr><td>2012</td><td>255</td></tr><tr><td>2011</td><td>361</td></tr></table>



Table 160: Parent Company – Statement of Cash Flows

<table><tr><td>Year ended December 31- in millions</td><td>2013</td><td>2012</td><td>2011</td></tr><tr><td>Operating Activities</td><td></td><td></td><td></td></tr><tr><td>Net income</td><td>$ 4,220</td><td>$ 3,013</td><td>$ 3,056</td></tr><tr><td>Adjustments to reconcile net income to net cash provided by operating activities:</td><td></td><td></td><td></td></tr><tr><td>Equity in undistributed net earnings of subsidiaries</td><td>(993)</td><td>(666)</td><td>(882)</td></tr><tr><td>Other</td><td>152</td><td>566</td><td>(24)</td></tr><tr><td>Net cash provided (used) by operating activities</td><td>3,379</td><td>2,913</td><td>2,150</td></tr><tr><td>Investing Activities</td><td></td><td></td><td></td></tr><tr><td>Net capital returned from (contributed to) subsidiaries</td><td>87</td><td></td><td>50</td></tr><tr><td>Net change in Restricted deposits with banking subsidiary</td><td></td><td></td><td>(150)</td></tr><tr><td>Net cash paid for acquisition activity</td><td></td><td>(3,432)</td><td></td></tr><tr><td>Other</td><td>(274)</td><td>(50)</td><td>(35)</td></tr><tr><td>Net cash provided (used) by investing activities</td><td>(187)</td><td>(3,482)</td><td>(135)</td></tr><tr><td>Financing Activities</td><td></td><td></td><td></td></tr><tr><td>Borrowings from subsidiaries</td><td>3,624</td><td>8,374</td><td>4,660</td></tr><tr><td>Repayments on borrowings from subsidiaries</td><td>(5,767)</td><td>(6,943)</td><td>(4,962)</td></tr><tr><td>Other borrowed funds</td><td>(467)</td><td>(1,753)</td><td>(2,188)</td></tr><tr><td>Preferred stock - Other issuances</td><td>495</td><td>2,446</td><td>987</td></tr><tr><td>Preferred stock - Other redemptions</td><td>(150)</td><td>(500)</td><td></td></tr><tr><td>Common and treasury stock issuances</td><td>244</td><td>158</td><td>72</td></tr><tr><td>Acquisition of treasury stock</td><td>(24)</td><td>(216)</td><td>(73)</td></tr><tr><td>Preferred stock cash dividends paid</td><td>(237)</td><td>(177)</td><td>(56)</td></tr><tr><td>Common stock cash dividends paid</td><td>(911)</td><td>(820)</td><td>(604)</td></tr><tr><td>Net cash provided (used) by financing activities</td><td>(3,193)</td><td>569</td><td>(2,164)</td></tr><tr><td>Increase (decrease) in cash and due from banks</td><td>(1)</td><td>-</td><td>(149)</td></tr><tr><td>Cash held at banking subsidiary at beginning of year</td><td>2</td><td>2</td><td>151</td></tr><tr><td>Cash held at banking subsidiary at end of year</td><td>$ 1</td><td>$ 2</td><td>$ 2</td></tr></table>

## NOTE 26 SEGMENT REPORTING

We have six reportable business segments:

• Retail Banking

• Corporate & Institutional Banking

• Asset Management Group

• Residential Mortgage Banking

• BlackRock

• Non-Strategic Assets Portfolio
Results of individual businesses are presented based on our internal management reporting practices. There is no comprehensive, authoritative body of guidance for management accounting equivalent to GAAP; therefore, the financial results of our individual businesses are not necessarily comparable with similar information for any other company. We periodically refine our internal methodologies as management reporting practices are enhanced. To the extent practicable, retrospective application of new methodologies is made to prior period reportable business segment results and disclosures to create comparability to the current period presentation to reflect any such refinements.

Financial results are presented, to the extent practicable, as if each business operated on a stand-alone basis. Additionally, we have aggregated the results for corporate support functions within “Other” for financial reporting purposes.

Assets receive a funding charge and liabilities and capital receive a funding credit based on a transfer pricing methodology that incorporates product maturities, duration and other factors. A portion of capital is intended to cover unexpected losses and is assigned to our business segments using our risk-based economic capital model, including consideration of the goodwill at those business segments, as well as the diversification of risk among the business segments, ultimately reflecting PNC’s portfolio risk adjusted capital allocation.

We have allocated the allowances for loan and lease losses and for unfunded loan commitments and letters of credit based on the loan exposures within each business segment’s portfolio. Key reserve assumptions and estimation processes react to and are influenced by observed changes in loan portfolio performance experience, the financial strength of the borrower, and economic conditions. Key reserve assumptions are periodically updated.

Our allocation of the costs incurred by operations and other shared support areas not directly aligned with the businesses is primarily based on the use of services.

Total business segment financial results differ from total consolidated net income. The impact of these differences is reflected in the “Other” category in the business segment tables. “Other” includes residual activities that do not meet the criteria for disclosure as a separate reportable business, such as gains or losses related to BlackRock transactions, integration costs, asset and liability management activities including net securities gains or losses, other-than-temporary impairment of investment securities and certain trading activities, exited businesses, private equity investments, intercompany eliminations, most corporate overhead, tax adjustments that are not allocated to business segments, and



differences between business segment performance reporting and financial statement reporting (GAAP), including the presentation of net income attributable to noncontrolling interests as the segments' results exclude their portion of net income attributable to noncontrolling interests. Assets, revenue and earnings attributable to foreign activities were not material in the periods presented for comparative purposes.

## BUSINESS SEGMENT PRODUCTS AND SERVICES

Retail Banking provides deposit, lending, brokerage, investment management and cash management services to consumer and small business customers within our primary geographic markets. Our customers are serviced through our branch network, ATMs, call centers, online banking and mobile channels. The branch network is located primarily in Pennsylvania, Ohio, New Jersey, Michigan, Illinois, Maryland, Indiana, North Carolina, Florida, Kentucky, Washington, D.C., Delaware, Alabama, Virginia, Missouri, Georgia, Wisconsin and South Carolina.

Corporate & Institutional Banking provides lending, treasury management, and capital markets-related products and services to mid-sized and large corporations, government and not-for-profit entities. Lending products include secured and unsecured loans, letters of credit and equipment leases. Treasury management services include cash and investment management, receivables management, disbursement services, funds transfer services, information reporting, and global trade services. Capital markets-related products and services include foreign exchange, derivatives, securities, loan syndications and mergers and acquisitions advisory and related services to middle-market companies. We also provide commercial loan servicing, and real estate advisory and technology solutions, for the commercial real estate finance industry. Products and services are generally provided within our primary geographic markets, with certain products and services offered nationally and internationally.

Asset Management Group includes personal wealth management for high net worth and ultra high net worth clients and institutional asset management. Wealth management products and services include investment and retirement planning, customized investment management, private banking, tailored credit solutions, and trust management and administration for individuals and their families. Institutional asset management provides investment management, custody administration and retirement administration services. Institutional clients include corporations, unions, municipalities, non-profits, foundations and endowments, primarily located in our geographic footprint.
Residential Mortgage Banking directly originates first lien residential mortgage loans on a nationwide basis with a significant presence within the retail banking footprint, and originates loans through majority owned affiliates. Mortgage loans represent loans collateralized by one-to-four-family residential real estate. These loans are typically underwritten to government agency and/or third-party standards, and sold, servicing retained, to secondary mortgage conduits of FNMA, FHLMC, Federal Home Loan Banks and third-party investors, or are securitized and issued under the GNMA program. The mortgage servicing operation performs all functions related to servicing mortgage loans, primarily those in first lien position, for various investors and for loans owned by PNC. Certain loan applications are brokered by majority owned affiliates to others.

BlackRock is a leader in investment management, risk management and advisory services for institutional and retail clients worldwide. BlackRock provides diversified investment management services to institutional clients, intermediary investors and individual investors through various investment vehicles. Investment management services primarily consist of the management of equity, fixed income, multi-asset class, alternative investment and cash management products. BlackRock offers its investment products in a variety of vehicles, including open-end and closed-end mutual funds, iShares \( ^{\circledR} \)  exchange-traded funds (ETFs), collective investment trusts and separate accounts. In addition, BlackRock provides market risk management, financial markets advisory and enterprise investment system services to a broad base of clients. Financial markets advisory services include valuation services relating to illiquid securities, dispositions and workout assignments (including long-term portfolio liquidation assignments), risk management and strategic planning and execution.

We hold an equity investment in BlackRock, which is a key component of our diversified revenue strategy. BlackRock is a publicly traded company, and additional information regarding its business is available in its filings with the Securities and Exchange Commission (SEC). At December 31, 2013, our economic interest in BlackRock was 22%.

PNC received cash dividends from BlackRock of $249 million during 2013, $225 million during 2012 and $212 million during 2011.

Non-Strategic Assets Portfolio includes a consumer portfolio of mainly residential mortgage and brokered home equity loans and lines of credit, and a small commercial loan and lease portfolio. We obtained a significant portion of these non-strategic assets through acquisitions of other companies.



Table 161: Results Of Businesses

<table><tr><td>Year ended December 31In millions</td><td>RetailBanking</td><td>Corporate&amp;InstitutionalBanking</td><td>AssetManagementGroup</td><td>ResidentialMortgageBanking</td><td>BlackRock</td><td>Non-StrategicAssetsPortfolio</td><td>Other</td><td>Consolidated</td></tr><tr><td>2013</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Income Statement</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Net interest income</td><td>$ 4,077</td><td>$ 3,680</td><td>$ 288</td><td>$ 194</td><td></td><td>$ 689</td><td>$ 219</td><td>$ 9,147</td></tr><tr><td>Noninterest income</td><td>2,021</td><td>1,702</td><td>752</td><td>906</td><td>$ 621</td><td>53</td><td>810</td><td>6,865</td></tr><tr><td>Total revenue</td><td>6,098</td><td>5,382</td><td>1,040</td><td>1,100</td><td>621</td><td>742</td><td>1,029</td><td>16,012</td></tr><tr><td>Provision for credit losses (benefit)</td><td>657</td><td>(25)</td><td>10</td><td>21</td><td></td><td>(21)</td><td>1</td><td>643</td></tr><tr><td>Depreciation and amortization</td><td>186</td><td>128</td><td>42</td><td>11</td><td></td><td></td><td>348</td><td>715</td></tr><tr><td>Other noninterest expense</td><td>4,390</td><td>1,871</td><td>732</td><td>834</td><td></td><td>163</td><td>1,096</td><td>9,086</td></tr><tr><td>Income (loss) before income taxes and noncontrolling interests</td><td>865</td><td>3,408</td><td>256</td><td>234</td><td>621</td><td>600</td><td>(416)</td><td>5,568</td></tr><tr><td>Income taxes (benefit)</td><td>315</td><td>1,144</td><td>94</td><td>86</td><td>152</td><td>221</td><td>(671)</td><td>1,341</td></tr><tr><td>Net income</td><td>$ 550</td><td>$ 2,264</td><td>$ 162</td><td>$ 148</td><td>$ 469</td><td>$ 379</td><td>$ 255</td><td>$ 4,227</td></tr><tr><td>Inter-segment revenue</td><td>$ 3</td><td>$ 28</td><td>$ 12</td><td>$ 8</td><td>$ 17</td><td>$ (10)</td><td>$ (58)</td><td></td></tr><tr><td>Average Assets (a)</td><td>$74,971</td><td>$112,970</td><td>$7,366</td><td>$ 9,896</td><td>$6,272</td><td>$ 9,987</td><td>$84,304</td><td>$305,766</td></tr><tr><td>2012</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Income Statement</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Net interest income</td><td>$ 4,314</td><td>$ 3,991</td><td>$ 297</td><td>$ 209</td><td></td><td>$ 830</td><td>$ (1)</td><td>$ 9,640</td></tr><tr><td>Noninterest income</td><td>2,012</td><td>1,598</td><td>676</td><td>317</td><td>$ 512</td><td>13</td><td>744</td><td>5,872</td></tr><tr><td>Total revenue</td><td>6,326</td><td>5,589</td><td>973</td><td>526</td><td>512</td><td>843</td><td>743</td><td>15,512</td></tr><tr><td>Provision for credit losses (benefit)</td><td>800</td><td>-</td><td>11</td><td>(5)</td><td></td><td>181</td><td>-</td><td>987</td></tr><tr><td>Depreciation and amortization</td><td>194</td><td>141</td><td>41</td><td>11</td><td></td><td></td><td>320</td><td>707</td></tr><tr><td>Other noninterest expense</td><td>4,392</td><td>1,887</td><td>691</td><td>981</td><td></td><td>287</td><td>1,637</td><td>9,875</td></tr><tr><td>Income (loss) before income taxes and noncontrolling interests</td><td>940</td><td>3,561</td><td>230</td><td>(461)</td><td>512</td><td>375</td><td>(1,214)</td><td>3,943</td></tr><tr><td>Income taxes (benefit)</td><td>344</td><td>1,233</td><td>85</td><td>(153)</td><td>117</td><td>138</td><td>(822)</td><td>942</td></tr><tr><td>Net income (loss)</td><td>$ 596</td><td>$ 2,328</td><td>$ 145</td><td>$ (308)</td><td>$ 395</td><td>$ 237</td><td>$ (392)</td><td>$ 3,001</td></tr><tr><td>Inter-segment revenue</td><td>$ 1</td><td>$ 33</td><td>$ 12</td><td>$ 7</td><td>$ 15</td><td>$ (10)</td><td>$ (58)</td><td></td></tr><tr><td>Average Assets (a)</td><td>$72,573</td><td>$102,962</td><td>$6,735</td><td>$11,529</td><td>$5,857</td><td>$12,050</td><td>$83,319</td><td>$295,025</td></tr><tr><td>2011</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Income Statement</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Net interest income</td><td>$ 3,804</td><td>$ 3,465</td><td>$ 280</td><td>$ 201</td><td></td><td>$ 913</td><td>$ 37</td><td>$ 8,700</td></tr><tr><td>Noninterest income</td><td>1,773</td><td>1,237</td><td>649</td><td>751</td><td>$ 464</td><td>47</td><td>705</td><td>5,626</td></tr><tr><td>Total revenue</td><td>5,577</td><td>4,702</td><td>929</td><td>952</td><td>464</td><td>960</td><td>742</td><td>14,326</td></tr><tr><td>Provision for credit losses (benefit)</td><td>891</td><td>(124)</td><td>(24)</td><td>5</td><td></td><td>366</td><td>38</td><td>1,152</td></tr><tr><td>Depreciation and amortization</td><td>186</td><td>144</td><td>41</td><td>10</td><td></td><td></td><td>278</td><td>659</td></tr><tr><td>Other noninterest expense</td><td>3,917</td><td>1,688</td><td>646</td><td>787</td><td></td><td>275</td><td>1,133</td><td>8,446</td></tr><tr><td>Income (loss) before income taxes and noncontrolling interests</td><td>583</td><td>2,994</td><td>266</td><td>150</td><td>464</td><td>319</td><td>(707)</td><td>4,069</td></tr><tr><td>Income taxes (benefit)</td><td>212</td><td>1,054</td><td>98</td><td>61</td><td>103</td><td>119</td><td>(649)</td><td>998</td></tr><tr><td>Net income (loss)</td><td>$ 371</td><td>$ 1,940</td><td>$ 168</td><td>$ 89</td><td>$ 361</td><td>$ 200</td><td>$ (58)</td><td>$ 3,071</td></tr><tr><td>Inter-segment revenue</td><td>$ 1</td><td>$ 20</td><td>$ 13</td><td>$ 7</td><td>$ 16</td><td>$ (10)</td><td>$ (47)</td><td></td></tr><tr><td>Average Assets (a)</td><td>$66,448</td><td>$ 81,043</td><td>$6,719</td><td>$11,270</td><td>$5,516</td><td>$13,119</td><td>$81,220</td><td>$265,335</td></tr></table>

(a) Period-end balances for BlackRock.



## Note 27 Subsequent Events

On January 16, 2014, PNC Bank, N.A. established a new bank note program under which it may from time to time offer up to $25 billion aggregate principal amount at any one time outstanding of its unsecured senior and subordinated notes due more than nine months from their date of issue (in the case of senior notes) and due five years or more from their date of issue (in the case of subordinated notes). The $25 billion of notes authorized to be issued and outstanding at any one time includes notes issued by PNC Bank, N.A. prior to January 16, 2014 and those notes PNC Bank, N.A. has acquired through the acquisition of other banks, in each case for so long as such notes remain outstanding. The terms of the new program do not affect any of the bank notes issued prior to January 16, 2014. Under this program, on January 28, 2014, PNC Bank, N.A. issued:

• $750 million of senior notes with a maturity date of January 28, 2019. Interest is payable semi-annually, at a fixed rate of 2.200% on January 28 and July 28 of each year, beginning on July 28, 2014, and

- $1.0 billion of senior notes with a maturity date of January 27, 2017. Interest is payable semi-annually, at a fixed rate of 1.125% on January 27 and July 27 of each year, beginning on July 27, 2014.

During January 2014, we sold 1 million Visa Class B common shares and entered into a swap agreement with the purchaser of the shares, resulting in an after-tax gain of $40 million.

## STATISTICAL INFORMATION (UNAUDITED)

## THE PNC FINANCIAL SERVICES GROUP, INC.

## Selected Quarterly Financial Data (a)

<table><tr><td rowspan="2">Dollars in millions, except per share data</td><td colspan="4">2013</td><td colspan="4">2012</td></tr><tr><td>Fourth</td><td>Third</td><td>Second</td><td>First</td><td>Fourth</td><td>Third</td><td>Second</td><td>First</td></tr><tr><td>Summary Of Operations</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Interest income</td><td>$2,479</td><td>$2,448</td><td>$2,469</td><td>$2,611</td><td>$2,671</td><td>$2,670</td><td>$2,796</td><td>$2,597</td></tr><tr><td>Interest expense</td><td>213</td><td>214</td><td>211</td><td>222</td><td>247</td><td>271</td><td>270</td><td>306</td></tr><tr><td>Net interest income</td><td>2,266</td><td>2,234</td><td>2,258</td><td>2,389</td><td>2,424</td><td>2,399</td><td>2,526</td><td>2,291</td></tr><tr><td>Noninterest income (b)</td><td>1,807</td><td>1,686</td><td>1,806</td><td>1,566</td><td>1,645</td><td>1,689</td><td>1,097</td><td>1,441</td></tr><tr><td>Total revenue</td><td>4,073</td><td>3,920</td><td>4,064</td><td>3,955</td><td>4,069</td><td>4,088</td><td>3,623</td><td>3,732</td></tr><tr><td>Provision for credit losses</td><td>113</td><td>137</td><td>157</td><td>236</td><td>318</td><td>228</td><td>256</td><td>185</td></tr><tr><td>Noninterest expense</td><td>2,547</td><td>2,424</td><td>2,435</td><td>2,395</td><td>2,829</td><td>2,650</td><td>2,648</td><td>2,455</td></tr><tr><td>Income before income taxes and noncontrolling interests</td><td>1,413</td><td>1,359</td><td>1,472</td><td>1,324</td><td>922</td><td>1,210</td><td>719</td><td>1,092</td></tr><tr><td>Income taxes</td><td>352</td><td>320</td><td>349</td><td>320</td><td>203</td><td>285</td><td>173</td><td>281</td></tr><tr><td>Net income</td><td>1,061</td><td>1,039</td><td>1,123</td><td>1,004</td><td>719</td><td>925</td><td>546</td><td>811</td></tr><tr><td>Less: Net income (loss) attributable to noncontrolling interests</td><td>13</td><td>2</td><td>1</td><td>(9)</td><td>1</td><td>(14)</td><td>(5)</td><td>6</td></tr><tr><td>Preferred stock dividends and discount accretion and redemptions</td><td>50</td><td>71</td><td>53</td><td>75</td><td>54</td><td>63</td><td>25</td><td>39</td></tr><tr><td>Net income attributable to common shareholders</td><td>$998</td><td>$966</td><td>$1,069</td><td>$938</td><td>$664</td><td>$876</td><td>$526</td><td>$766</td></tr><tr><td>Per Common Share Data</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Book value</td><td>$72.21</td><td>$69.92</td><td>$68.46</td><td>$68.23</td><td>$67.05</td><td>$66.41</td><td>$64.00</td><td>$63.26</td></tr><tr><td>Basic earnings from net income (c)</td><td>1.87</td><td>1.82</td><td>2.02</td><td>1.78</td><td>1.26</td><td>1.66</td><td>1.00</td><td>1.45</td></tr><tr><td>Diluted earnings from net income (c)</td><td>1.85</td><td>1.79</td><td>1.99</td><td>1.76</td><td>1.24</td><td>1.64</td><td>.98</td><td>1.44</td></tr></table>

(a) Reflects the impact of the acquisition of RBC Bank (USA) beginning on March 2, 2012.

(b) Noninterest income included private equity gains/(losses) and net gains on sales of securities in each quarter as follows:

<table><tr><td rowspan="2">in millions</td><td colspan="4">2013</td><td colspan="4">2012</td></tr><tr><td>Fourth</td><td>Third</td><td>Second</td><td>First</td><td>Fourth</td><td>Third</td><td>Second</td><td>First</td></tr><tr><td>Private equity gains/(losses)</td><td>$99</td><td>$43</td><td>$33</td><td>$27</td><td>$43</td><td>$25</td><td>$47</td><td>$50</td></tr><tr><td>Net gains on sales of securities</td><td>3</td><td>21</td><td>61</td><td>14</td><td>45</td><td>40</td><td>62</td><td>57</td></tr></table>

(c) The sum of the quarterly amounts for 2013 and 2012 does not equal the respective year's amount because the quarterly calculations are based on a changing number of average shares.



Nonaccrual loans are included in loans, net of unearned income. The impact of financial derivatives used in interest rate risk management is included in the interest income/expense and average yields/rates of the related assets and liabilities. Basis adjustments related to hedged items are included in noninterest-earning assets and noninterest-bearing liabilities. Average balances of securities are based on amortized historical cost (excluding adjustments to fair value, which are included in other assets). Average balances for certain loans and borrowed funds accounted for at fair value, with changes in fair value recorded in trading noninterest income, are included in noninterest-earning assets and noninterest-bearing liabilities. The interest-earning deposits with the Federal Reserve Bank of Cleveland are included in the "Other" interest-earning assets category.

Loan fees for the years ended December 31, 2013, 2012 and 2011 were $230 million, $217 million and $175 million, respectively. Interest income includes the effects of taxable-equivalent adjustments using a statutory federal income tax rate of 35% to increase tax-exempt interest income to a taxable-equivalent basis. The taxable-equivalent adjustments to interest income for the years ended December 31, 2013, 2012 and 2011 were $168 million, $144 million and $104 million, respectively.



## ANALYSIS OF YEAR-TO-YEAR CHANGES IN NET INTEREST INCOME

<table><tr><td rowspan="3">Taxable-equivalent basis - in millions</td><td colspan="3">2013/2012</td><td colspan="3">2012/2011</td></tr><tr><td colspan="3">Increase/(Decrease) in Income/Expense Due to Changes in:</td><td colspan="3">Increase/(Decrease) in Income/Expense Due to Changes in</td></tr><tr><td>Volume</td><td>Rate</td><td>Total</td><td>Volume</td><td>Rate</td><td>Total</td></tr><tr><td>Interest-Earning Assets</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Investment securities</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Securities available for sale</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Residential mortgage-backed</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Agency</td><td>$ (76)</td><td>$ (115)</td><td>$ (191)</td><td>$ 21</td><td>$ (100)</td><td>$ (79)</td></tr><tr><td>Non-agency</td><td>(37)</td><td>4</td><td>(33)</td><td>(49)</td><td>5</td><td>(44)</td></tr><tr><td>Commercial mortgage-backed</td><td>17</td><td>(13)</td><td>4</td><td>10</td><td>(12)</td><td>(2)</td></tr><tr><td>Asset-backed</td><td>12</td><td>(8)</td><td>4</td><td>39</td><td>(17)</td><td>22</td></tr><tr><td>U.S. Treasury and government agencies</td><td>(8)</td><td>(10)</td><td>(18)</td><td>(35)</td><td>(24)</td><td>(59)</td></tr><tr><td>State and municipal</td><td>15</td><td>(9)</td><td>6</td><td>(4)</td><td>4</td><td></td></tr><tr><td>Other debt</td><td>(10)</td><td>(8)</td><td>(18)</td><td>(9)</td><td>4</td><td>(5)</td></tr><tr><td>Total securities available for sale</td><td>(87)</td><td>(159)</td><td>(246)</td><td>(11)</td><td>(156)</td><td>(167)</td></tr><tr><td>Securities held to maturity</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Residential mortgage-backed</td><td>(2)</td><td>(1)</td><td>(3)</td><td>70</td><td>3</td><td>73</td></tr><tr><td>Commercial mortgage-backed</td><td>(38)</td><td>(6)</td><td>(44)</td><td>(8)</td><td>(17)</td><td>(25)</td></tr><tr><td>Asset-backed</td><td>2</td><td>(3)</td><td>(1)</td><td>(22)</td><td>(4)</td><td>(26)</td></tr><tr><td>U.S. Treasury and government agencies</td><td></td><td></td><td></td><td>6</td><td></td><td>6</td></tr><tr><td>State and municipal</td><td>3</td><td>11</td><td>14</td><td>17</td><td>(1)</td><td>16</td></tr><tr><td>Other</td><td></td><td>1</td><td>1</td><td>4</td><td>(1)</td><td>3</td></tr><tr><td>Total securities held to maturity</td><td>(29)</td><td>(4)</td><td>(33)</td><td>55</td><td>(8)</td><td>47</td></tr><tr><td>Total investment securities</td><td>(115)</td><td>(164)</td><td>(279)</td><td>41</td><td>(161)</td><td>(120)</td></tr><tr><td>Loans</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Commercial</td><td>394</td><td>(598)</td><td>(204)</td><td>790</td><td>(267)</td><td>523</td></tr><tr><td>Commercial real estate</td><td>72</td><td>(140)</td><td>(68)</td><td>73</td><td>53</td><td>126</td></tr><tr><td>Equipment lease financing</td><td>28</td><td>(43)</td><td>(15)</td><td>22</td><td>(24)</td><td>(2)</td></tr><tr><td>Consumer</td><td>108</td><td>(165)</td><td>(57)</td><td>241</td><td>(113)</td><td>128</td></tr><tr><td>Residential real estate</td><td>(23)</td><td>(36)</td><td>(59)</td><td>29</td><td>(80)</td><td>(51)</td></tr><tr><td>Total loans</td><td>601</td><td>(1,004)</td><td>(403)</td><td>1,185</td><td>(461)</td><td>724</td></tr><tr><td>Loans held for sale</td><td>(4)</td><td>(7)</td><td>(11)</td><td>14</td><td>(39)</td><td>(25)</td></tr><tr><td>Federal funds sold and resale agreements</td><td>(7)</td><td>(7)</td><td>(14)</td><td>(10)</td><td>(1)</td><td>(11)</td></tr><tr><td>Other</td><td>83</td><td>(79)</td><td>4</td><td>(31)</td><td>43</td><td>12</td></tr><tr><td>Total interest-earning assets</td><td>$ 518</td><td>$(1,221)</td><td>$ (703)</td><td>$1,069</td><td>$ (489)</td><td>$ 580</td></tr><tr><td>Interest-Bearing Liabilities</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Interest-bearing deposits</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Money market</td><td>$ 10</td><td>$ (20)</td><td>$ (10)</td><td>$ 20</td><td>$ (66)</td><td>$ (46)</td></tr><tr><td>Demand</td><td>4</td><td></td><td>4</td><td>4</td><td>(13)</td><td>(9)</td></tr><tr><td>Savings</td><td>1</td><td></td><td>1</td><td>2</td><td>(8)</td><td>(6)</td></tr><tr><td>Retail certificates of deposit</td><td>(35)</td><td>5</td><td>(30)</td><td>(80)</td><td>(138)</td><td>(218)</td></tr><tr><td>Time deposits in foreign offices and other time</td><td>(4)</td><td>(3)</td><td>(7)</td><td>2</td><td>(5)</td><td>(3)</td></tr><tr><td>Total interest-bearing deposits</td><td>16</td><td>(58)</td><td>(42)</td><td>41</td><td>(323)</td><td>(282)</td></tr><tr><td>Borrowed funds</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Federal funds purchased and repurchase agreements</td><td>(1)</td><td>(3)</td><td>(4)</td><td></td><td>3</td><td>3</td></tr><tr><td>Federal Home Loan Bank borrowings</td><td>(7)</td><td>(20)</td><td>(27)</td><td>36</td><td>(17)</td><td>19</td></tr><tr><td>Bank notes and senior debt</td><td>21</td><td>(66)</td><td>(45)</td><td>(22)</td><td>6</td><td>(16)</td></tr><tr><td>Subordinated debt</td><td>15</td><td>(130)</td><td>(115)</td><td>(91)</td><td>(45)</td><td>(136)</td></tr><tr><td>Commercial paper</td><td>(4)</td><td>(3)</td><td>(7)</td><td>14</td><td></td><td>14</td></tr><tr><td>Other</td><td>2</td><td>4</td><td>6</td><td>(13)</td><td>11</td><td>(2)</td></tr><tr><td>Total borrowed funds</td><td>(30)</td><td>(162)</td><td>(192)</td><td>127</td><td>(245)</td><td>(118)</td></tr><tr><td>Total interest-bearing liabilities</td><td>25</td><td>(259)</td><td>(234)</td><td>121</td><td>(521)</td><td>(400)</td></tr><tr><td>Change in net interest income</td><td>$ 461</td><td>$ (930)</td><td>$ (469)</td><td>$ 953</td><td>$ 27</td><td>$ 980</td></tr></table>

Changes attributable to rate/volume are prorated into rate and volume components.

Interest income includes the effects of taxable-equivalent adjustments using a statutory federal income tax rate of 35% to increase tax-exempt interest income to a taxable-equivalent basis. The taxable-equivalent adjustments to interest income for the years ended December 31, 2013, 2012 and 2011 were $168 million, $144 million and $104 million, respectively.



## TANGIBLE BOOK VALUE PER COMMON SHARE RATIO (NON-GAAP)

<table><tr><td>December 31 - dollars in millions, except per share data</td><td>2013</td><td>2012</td><td>2011</td><td>2010</td><td>2009</td></tr><tr><td>Book value per common share</td><td>$ 72.21</td><td>$ 67.05</td><td>$ 61.52</td><td>$ 56.29</td><td>$ 47.68</td></tr><tr><td>Tangible book value per common share</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Common shareholders&#x27; equity</td><td>$38,467</td><td>$35,413</td><td>$32,417</td><td>$29,596</td><td>$ 22,011</td></tr><tr><td>Goodwill and Other Intangible Assets (a)</td><td>(9,654)</td><td>(9,798)</td><td>(9,027)</td><td>(9,052)</td><td>(10,650)</td></tr><tr><td>Deferred tax liabilities on Goodwill and Other</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Intangible Assets (a)</td><td>333</td><td>354</td><td>431</td><td>461</td><td>738</td></tr><tr><td>Tangible common shareholders&#x27; equity</td><td>$29,146</td><td>$25,969</td><td>$23,821</td><td>$21,005</td><td>$ 12,099</td></tr><tr><td>Period-end common shares outstanding (in millions)</td><td>533</td><td>528</td><td>527</td><td>526</td><td>462</td></tr><tr><td>Tangible book value per common share (Non-GAAP) (b)</td><td>$ 54.68</td><td>$ 49.18</td><td>$ 45.20</td><td>$ 39.93</td><td>$ 26.19</td></tr></table>

(a) Excludes the impact from mortgage servicing rights of $1.6 billion, $1.1 billion, $1.1 billion, $1.7 billion and $2.3 billion at December 31, 2013, 2012, 2011, 2010 and 2009, respectively.

(b) We believe this non-GAAP financial measure serves as a useful tool to help evaluate the strength and discipline of a company’s capital management strategies and as an additional conservative measure of total company value.

## LOANS SUMMARY

<table><tr><td>December 31 - in millions</td><td>2013 (a)</td><td>2012 (a)</td><td>2011</td><td>2010</td><td>2009</td></tr><tr><td>Commercial lending</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Commercial</td><td>$ 88,378</td><td>$ 83,040</td><td>$ 65,694</td><td>$ 55,177</td><td>$ 54,818</td></tr><tr><td>Commercial real estate</td><td>21,191</td><td>18,655</td><td>16,204</td><td>17,934</td><td>23,131</td></tr><tr><td>Equipment lease financing</td><td>7,576</td><td>7,247</td><td>6,416</td><td>6,393</td><td>6,202</td></tr><tr><td>Total commercial lending</td><td>117,145</td><td>108,942</td><td>88,314</td><td>79,504</td><td>84,151</td></tr><tr><td>Consumer lending</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Home equity</td><td>36,447</td><td>35,920</td><td>33,089</td><td>34,226</td><td>35,947</td></tr><tr><td>Residential real estate</td><td>15,065</td><td>15,240</td><td>14,469</td><td>15,999</td><td>19,810</td></tr><tr><td>Credit card</td><td>4,425</td><td>4,303</td><td>3,976</td><td>3,920</td><td>2,569</td></tr><tr><td>Other consumer</td><td>22,531</td><td>21,451</td><td>19,166</td><td>16,946</td><td>15,066</td></tr><tr><td>Total consumer lending</td><td>78,468</td><td>76,914</td><td>70,700</td><td>71,091</td><td>73,392</td></tr><tr><td>Total loans</td><td>$195,613</td><td>$185,856</td><td>$159,014</td><td>$150,595</td><td>$157,543</td></tr></table>

(a) Includes the impact of the RBC Bank (USA) acquisition, which we acquired on March 2, 2012.



## NONPERFORMING ASSETS AND RELATED INFORMATION

<table><tr><td>December 31 - dollars in millions</td><td>2013</td><td>2012</td><td>2011</td><td>2010</td><td>2009</td></tr><tr><td>Nonperforming loans</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Commercial</td><td>$ 457</td><td>$ 590</td><td>$ 899</td><td>$1,253</td><td>$1,806</td></tr><tr><td>Commercial real estate</td><td>518</td><td>807</td><td>1,345</td><td>1,835</td><td>2,140</td></tr><tr><td>Equipment lease financing</td><td>5</td><td>13</td><td>22</td><td>77</td><td>130</td></tr><tr><td>Total commercial lending</td><td>980</td><td>1,410</td><td>2,266</td><td>3,165</td><td>4,076</td></tr><tr><td>Consumer lending (a)</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Home equity (b) (c)</td><td>1,139</td><td>951</td><td>529</td><td>448</td><td>356</td></tr><tr><td>Residential real estate (b)</td><td>904</td><td>845</td><td>726</td><td>818</td><td>1,203</td></tr><tr><td>Credit card (d)</td><td>4</td><td>5</td><td>8</td><td></td><td></td></tr><tr><td>Other consumer (b)</td><td>61</td><td>43</td><td>31</td><td>35</td><td>36</td></tr><tr><td>Total consumer lending (e)</td><td>2,108</td><td>1,844</td><td>1,294</td><td>1,301</td><td>1,595</td></tr><tr><td>Total nonperforming loans (f)</td><td>3,088</td><td>3,254</td><td>3,560</td><td>4,466</td><td>5,671</td></tr><tr><td>OREO and foreclosed assets</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Other real estate owned (OREO) (g)</td><td>360</td><td>507</td><td>561</td><td>589</td><td>484</td></tr><tr><td>Foreclosed and other assets</td><td>9</td><td>33</td><td>35</td><td>68</td><td>49</td></tr><tr><td>Total OREO and foreclosed assets</td><td>369</td><td>540</td><td>596</td><td>657</td><td>533</td></tr><tr><td>Total nonperforming assets</td><td>$3,457</td><td>$3,794</td><td>$4,156</td><td>$5,123</td><td>$6,204</td></tr><tr><td>Nonperforming loans to total loans</td><td>1.58%</td><td>1.75%</td><td>2.24%</td><td>2.97%</td><td>3.60%</td></tr><tr><td>Nonperforming assets to total loans, OREO and foreclosed assets</td><td>1.76</td><td>2.04</td><td>2.60</td><td>3.39</td><td>3.92</td></tr><tr><td>Nonperforming assets to total assets</td><td>1.08</td><td>1.24</td><td>1.53</td><td>1.94</td><td>2.30</td></tr><tr><td>Interest on nonperforming loans</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Computed on original terms</td><td>$ 163</td><td>$ 212</td><td>$ 278</td><td>$ 329</td><td>$ 302</td></tr><tr><td>Recognized prior to nonperforming status</td><td>30</td><td>30</td><td>47</td><td>53</td><td>90</td></tr><tr><td>Past due loans</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Accruing loans past due 90 days or more (h)</td><td>$1,491</td><td>$2,351</td><td>$2,973</td><td>$2,709</td><td>$2,698</td></tr><tr><td>As a percentage of total loans</td><td>.76%</td><td>1.26%</td><td>1.87%</td><td>1.80%</td><td>1.71%</td></tr><tr><td>Past due loans held for sale</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Accruing loans held for sale past due 90 days or more (i)</td><td>$ 4</td><td>$ 38</td><td>$ 49</td><td>$ 65</td><td>$ 72</td></tr><tr><td>As a percentage of total loans held for sale</td><td>.18%</td><td>1.03%</td><td>1.67%</td><td>1.86%</td><td>2.84%</td></tr></table>

(a) Excludes most consumer loans and lines of credit, not secured by residential real estate, which are charged off after 120 to 180 days past due and are not placed on nonperforming status.

(b) Pursuant to alignment with interagency supervisory guidance on practices for loans and lines of credit related to consumer lending in the first quarter of 2013, nonperforming home equity loans increased $214 million, nonperforming residential mortgage loans increased $187 million and nonperforming other consumer loans increased $25 million. Charge-offs were taken on these loans where the fair value less costs to sell the collateral was less than the recorded investment of the loan and were $134 million.

(c) In the first quarter of 2012, we adopted a policy stating that Home equity loans past due 90 days or more would be placed on nonaccrual status. Prior policy required that these loans be past due 180 days before being placed on nonaccrual status.

(d) Effective in the second quarter 2011, the commercial nonaccrual policy was applied to certain small business credit card balances. This change resulted in loans being placed on nonaccrual status when they become 90 days or more past due. We continue to charge off these loans at 180 days past due.

(e) Pursuant to regulatory guidance, issued in the third quarter of 2012, nonperforming consumer loans, primarily home equity and residential mortgage, increased $288 million in 2012 related to changes in treatment of certain loans classified as TDRs, net of charge-offs, resulting from bankruptcy where no formal reaffirmation was provided by the borrower and therefore a concession has been granted based upon discharge from personal liability. Charge-offs have been taken where the fair value less costs to sell the collateral was less than the recorded investment of the loan and were $128.1 million.

(f) Includes TDRs of $1,511 million at December 31, 2013, $1,589 million at December 31, 2012, $1,141 million at December 31, 2011, $784 million at December 31, 2010 and $440 million at December 31, 2009, respectively. Nonperforming loans exclude certain government insured or guaranteed loans, loans held for sale, loans accounted for under the fair value option and purchased impaired loans.

(g) OREO excludes $245 million, $380 million, $280 million, $178 million and $112 million at December 31, 2013, December 31, 2012, December 31, 2011, December 31, 2010 and December 31, 2009, respectively, related to residential real estate that was acquired by us upon foreclosure of serviced loans because they are insured by the Federal Housing Administration (FHA) or guaranteed by the Department of Veterans Affairs (VA).

(h) Amounts include certain government insured or guaranteed consumer loans totaling $995 million, $2,236 million, $2,474 million, $2,167 million and $1,814 million at December 31, 2013, December 31, 2012, December 31, 2011, December 31, 2010 and December 31, 2009, respectively. Past due loan amounts exclude purchased impaired loans as they are considered current loans due to the accretion of interest income.

(i) Amounts include certain government insured or guaranteed consumer loans held for sale totaling $4 million, zero, $15 million, $22 million and $27 million at December 31, 2013, December 31, 2012, December 31, 2011, December 31, 2010 and December 31, 2009, respectively.



## SUMMARY OF LOAN LOSS EXPERIENCE

<table><tr><td>Year ended December 31 - dollars in millions</td><td>2013</td><td>2012</td><td>2011</td><td>2010</td><td>2009</td></tr><tr><td>Allowance for loan and lease losses - January 1</td><td>$ 4,036</td><td>$ 4,347</td><td>$ 4,887</td><td>$ 5,072</td><td>$ 3,917</td></tr><tr><td>Charge-offs</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Commercial</td><td>(395)</td><td>(474)</td><td>(700)</td><td>(1,227)</td><td>(1,276)</td></tr><tr><td>Commercial real estate</td><td>(203)</td><td>(314)</td><td>(464)</td><td>(670)</td><td>(510)</td></tr><tr><td>Equipment lease financing</td><td>(8)</td><td>(16)</td><td>(35)</td><td>(120)</td><td>(149)</td></tr><tr><td>Consumer (a)</td><td>(849)</td><td>(956)</td><td>(912)</td><td>(1,069)</td><td>(961)</td></tr><tr><td>Residential real estate</td><td>(133)</td><td>(110)</td><td>(153)</td><td>(406)</td><td>(259)</td></tr><tr><td>Total charge-offs</td><td>(1,588)</td><td>(1,870)</td><td>(2,264)</td><td>(3,492)</td><td>(3,155)</td></tr><tr><td>Recoveries</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Commercial</td><td>248</td><td>300</td><td>332</td><td>294</td><td>181</td></tr><tr><td>Commercial real estate</td><td>93</td><td>115</td><td>105</td><td>77</td><td>38</td></tr><tr><td>Equipment lease financing</td><td>16</td><td>30</td><td>50</td><td>56</td><td>27</td></tr><tr><td>Consumer (a)</td><td>150</td><td>137</td><td>127</td><td>110</td><td>105</td></tr><tr><td>Residential real estate</td><td>4</td><td>(1)</td><td>11</td><td>19</td><td>93</td></tr><tr><td>Total recoveries</td><td>511</td><td>581</td><td>625</td><td>556</td><td>444</td></tr><tr><td>Net charge-offs</td><td>(1,077)</td><td>(1,289)</td><td>(1,639)</td><td>(2,936)</td><td>(2,711)</td></tr><tr><td>Provision for credit losses</td><td>643</td><td>987</td><td>1,152</td><td>2,502</td><td>3,930</td></tr><tr><td>Net change in allowance for unfunded loan commitments and letters of credit</td><td>8</td><td>(10)</td><td>(52)</td><td>108</td><td>48</td></tr><tr><td>Acquired allowance - National City</td><td></td><td></td><td></td><td></td><td>(112)</td></tr><tr><td>Adoption of ASU 2009-17, Consolidations</td><td></td><td></td><td></td><td>141</td><td></td></tr><tr><td>Other</td><td>(1)</td><td>1</td><td>(1)</td><td></td><td></td></tr><tr><td>Allowance for loan and lease losses - December 31</td><td>$ 3,609</td><td>$ 4,036</td><td>$ 4,347</td><td>$ 4,887</td><td>$ 5,072</td></tr><tr><td>Allowance as a percent of December 31:</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Loans</td><td>1.84%</td><td>2.17%</td><td>2.73%</td><td>3.25%</td><td>3.22%</td></tr><tr><td>Nonperforming loans</td><td>117</td><td>124</td><td>122</td><td>109</td><td>89</td></tr><tr><td>As a percent of average loans</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Net charge-offs</td><td>.57</td><td>.73</td><td>1.08</td><td>1.91</td><td>1.64</td></tr><tr><td>Provision for credit losses</td><td>.34</td><td>.56</td><td>.76</td><td>1.63</td><td>2.37</td></tr><tr><td>Allowance for loan and lease losses</td><td>1.90</td><td>2.28</td><td>2.86</td><td>3.18</td><td>3.06</td></tr><tr><td>Allowance as a multiple of net charge-offs</td><td>3.35x</td><td>3.13x</td><td>2.65x</td><td>1.66x</td><td>1.87x</td></tr></table>

(a) Includes home equity, credit card and other consumer.

The following table presents the assignment of the allowance for loan and lease losses and the categories of loans as a percentage of total loans. Changes in the allocation over time reflect the changes in loan portfolio composition, risk profile and refinements to reserve methodologies.

## ALLOCATION OF ALLOWANCE FOR LOAN AND LEASE LOSSES

<table><tr><td rowspan="2">December 31
Dollars in millions</td><td colspan="2">2013</td><td colspan="2">2012</td><td colspan="2">2011</td><td colspan="2">2010</td><td colspan="2">2009</td></tr><tr><td>Allowance</td><td>Loans to
Total Loans</td><td>Allowance</td><td>Loans to
Total Loans</td><td>Allowance</td><td>Loans
Total Loans</td><td>Allowance</td><td>Loans to
Total Loans</td><td>Allowance</td><td>Total Loans</td></tr><tr><td>Commercial</td><td>$1,100</td><td>45.2%</td><td>$1,131</td><td>44.7%</td><td>$1,180</td><td>41.3%</td><td>$1,387</td><td>36.7%</td><td>$1,869</td><td>34.8%</td></tr><tr><td>Commercial real estate</td><td>400</td><td>10.8</td><td>589</td><td>10.0</td><td>753</td><td>10.2</td><td>1,086</td><td>11.9</td><td>1,305</td><td>14.7</td></tr><tr><td>Equipment lease
financing</td><td>47</td><td>3.9</td><td>54</td><td>3.9</td><td>62</td><td>4.0</td><td>94</td><td>4.2</td><td>171</td><td>3.9</td></tr><tr><td>Consumer (a)</td><td>1,420</td><td>32.4</td><td>1,415</td><td>33.2</td><td>1,458</td><td>35.4</td><td>1,227</td><td>36.6</td><td>957</td><td>34.0</td></tr><tr><td>Residential real estate</td><td>642</td><td>7.7</td><td>847</td><td>8.2</td><td>894</td><td>9.1</td><td>1,093</td><td>10.6</td><td>770</td><td>12.6</td></tr><tr><td>Total</td><td>$3,609</td><td>100.0%</td><td>$4,036</td><td>100.0%</td><td>$4,347</td><td>100.0%</td><td>$4,887</td><td>100.0%</td><td>$5,072</td><td>100.0%</td></tr></table>

(a) Includes home equity, credit card and other consumer.



## SELECTED LOAN MATURITIES AND INTEREST SENSITIVITY

<table><tr><td>December 31, 2013 In millions</td><td>1 Year or Less</td><td>1 Through 5 Years</td><td>After 5 Years</td><td>Gross Loans</td></tr><tr><td>Commercial</td><td>$23,368</td><td>$53,434</td><td>$11,576</td><td>$ 88,378</td></tr><tr><td>Commercial real estate - Real estate projects</td><td>5,754</td><td>10,952</td><td>4,485</td><td>21,191</td></tr><tr><td>Total</td><td>$29,122</td><td>$64,386</td><td>$16,061</td><td>$109,569</td></tr><tr><td>Loans with:</td><td></td><td></td><td></td><td></td></tr><tr><td>Predetermined rate</td><td>$ 2,978</td><td>$ 9,507</td><td>$ 8,695</td><td>$ 21,180</td></tr><tr><td>Floating or adjustable rate</td><td>26,144</td><td>54,879</td><td>7,366</td><td>88,389</td></tr><tr><td>Total</td><td>$29,122</td><td>$64,386</td><td>$16,061</td><td>$109,569</td></tr></table>

At December 31, 2013, we had no pay-fixed interest rate swaps designated to commercial loans as part of fair value hedge strategies. At December 31, 2013, $14.7 billion notional amount of receive-fixed interest rate swaps were designated as part of cash flow hedging strategies that converted the floating rate (1 month and 3 month LIBOR) on the underlying commercial loans to a fixed rate as part of risk management strategies.

## TIME DEPOSITS OF $100,000 OR MORE

Time deposits in foreign offices totaled $2.5 billion at December 31, 2013, substantially all of which were in denominations of $100,000 or more.

The following table sets forth maturities of domestic time deposits of $100,000 or more:

<table><tr><td>December 31, 2013 - in millions</td><td>Domestic Certificates of Deposit</td></tr><tr><td>Three months or less</td><td>$1,529</td></tr><tr><td>Over three through six months</td><td>876</td></tr><tr><td>Over six through twelve months</td><td>1,660</td></tr><tr><td>Over twelve months</td><td>2,410</td></tr><tr><td>Total</td><td>$6,475</td></tr></table>

## COMMON STOCK PRICES/DIVIDENDS DECLARED

The table below sets forth by quarter the range of high and low sale and quarter-end closing prices for The PNC Financial Services Group, Inc. common stock and the cash dividends declared per common share.

<table><tr><td></td><td>High</td><td>Low</td><td>Close</td><td>Cash Dividends Declared</td></tr><tr><td>2013 Quarter</td><td></td><td></td><td></td><td></td></tr><tr><td>First</td><td>$66.93</td><td>$58.96</td><td>$66.50</td><td>$ .40</td></tr><tr><td>Second</td><td>74.19</td><td>63.69</td><td>72.92</td><td>.44</td></tr><tr><td>Third</td><td>77.93</td><td>71.48</td><td>72.45</td><td>.44</td></tr><tr><td>Fourth</td><td>78.36</td><td>70.63</td><td>77.58</td><td>.44</td></tr><tr><td>Total</td><td></td><td></td><td></td><td>$1.72</td></tr><tr><td>2012 Quarter</td><td></td><td></td><td></td><td></td></tr><tr><td>First</td><td>$64.79</td><td>$56.88</td><td>$64.49</td><td>$ .35</td></tr><tr><td>Second</td><td>67.89</td><td>55.60</td><td>61.11</td><td>.40</td></tr><tr><td>Third</td><td>67.04</td><td>56.76</td><td>63.10</td><td>.40</td></tr><tr><td>Fourth</td><td>65.73</td><td>53.36</td><td>58.31</td><td>.40</td></tr><tr><td>Total</td><td></td><td></td><td></td><td>$1.55</td></tr></table>

## ITEM 9 – CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND FINANCIAL DISCLOSURE
None.

## ITEM 9A – CONTROLS AND PROCEDURES

## MANAGEMENT'S REPORT ON INTERNAL CONTROL OVER FINANCIAL REPORTING

The management of The PNC Financial Services Group, Inc. and subsidiaries (PNC) is responsible for establishing and maintaining adequate internal control over financial reporting, as such term is defined in the Exchange Act Rule 13a-15(f).

Because of inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate.

We performed an evaluation under the supervision and with the participation of our management, including the Chief Executive Officer and the Executive Vice President and Chief Financial Officer, of the effectiveness of PNC’s internal control over financial reporting as of December 31, 2013. This assessment was based on criteria for effective internal control over financial reporting described in Internal Control-Integrated Framework (1992) issued by the Committee of Sponsoring Organizations of the Treadway Commission.



Based on this assessment, management concluded that PNC maintained effective internal control over financial reporting as of December 31, 2013.

PricewaterhouseCoopers LLP, the independent registered public accounting firm that audited our consolidated financial statements as of and for the year ended December 31, 2013 included in this Report, has also audited the effectiveness of PNC’s internal control over financial reporting as of December 31, 2013. The report of PricewaterhouseCoopers LLP is included under Item 8 of this Report.

## DISCLOSURE CONTROLS AND

## PROCEDURES AND CHANGES IN INTERNAL CONTROL OVER FINANCIAL REPORTING

As of December 31, 2013, we performed an evaluation under the supervision and with the participation of our management, including the Chief Executive Officer and the Executive Vice President and Chief Financial Officer, of the effectiveness of the design and operation of our disclosure controls and procedures and of changes in our internal control over financial reporting.

Based on that evaluation, our Chief Executive Officer and our Executive Vice President and Chief Financial Officer concluded that our disclosure controls and procedures (as defined in Rule 13a-15(e) under the Securities and Exchange Act of 1934, as amended) were effective as of December 31, 2013, and that there has been no change in PNC’s internal control over financial reporting that occurred during the fourth quarter of 2013 that has materially affected, or is reasonably likely to materially affect, our internal control over financial reporting.

## ITEM 9B – OTHER INFORMATION
None.

## PART III

## ITEM 10 – DIRECTORS, EXECUTIVE OFFICERS AND CORPORATE GOVERNANCE

Certain of the information regarding our directors (or nominees for director), executive officers and Audit Committee (and Audit Committee financial experts), required by this item is included under the captions “Election of Directors (Item 1),” and “Corporate Governance – Board committees – Audit Committee,” and “Director and Executive Officer Relationships – Family relationships” in our Proxy Statement to be filed for the 2014 annual meeting of shareholders and is incorporated herein by reference. Information regarding our compliance with Section 16(a) of the Securities Exchange Act of 1934 is included under the caption “Director and Executive Officer Relationships – Section 16(a) beneficial ownership reporting compliance” in our Proxy Statement to be filed for the 2014 annual meeting of shareholders and is incorporated herein by reference.

Additional information regarding our executive officers and our directors is included in Part I of this Report under the captions “Executive Officers of the Registrant” and “Directors of the Registrant.”

Certain information regarding our PNC Code of Business Conduct and Ethics required by this item is included under the caption “Corporate Governance – Our code of ethics” in our Proxy Statement to be filed for the 2014 annual meeting of shareholders and is incorporated herein by reference. Our PNC Code of Business Conduct and Ethics is available on our corporate website at www.pnc.com/corporategovernance. In addition, any future amendments to, or waivers from, a provision of the PNC Code of Business Conduct and Ethics that applies to our directors or executive officers (including our principal executive officer, principal financial officer, and principal accounting officer or controller) will be posted at this internet address.

## ITEM 11 – EXECUTIVE COMPENSATION

The information required by this item is included under the captions “Corporate Governance – Board committees – Personnel and Compensation Committee – Compensation committee interlocks and insider participation,” “Director Compensation,” “Compensation Discussion and Analysis,” “Compensation Committee Report,” “Compensation and Risk,” “Compensation Tables,” and “Change in Control and Termination of Employment” in our Proxy Statement to be filed for the 2014 annual meeting of shareholders and is incorporated herein by reference. In accordance with Item 407(e)(5) of Regulation S-K, the information set forth under the caption “Compensation Committee Report” in such Proxy Statement will be deemed to be furnished in this Report and will not be deemed to be incorporated by reference into any filing under the Securities Act or the Exchange Act as a result of furnishing the disclosure in this manner.

## ITEM 12 – SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT AND RELATED STOCKHOLDER MATTERS

The information required by this item regarding security ownership of certain beneficial owners and management is included under the caption “Security Ownership of Directors and Executive Officers” in our Proxy Statement to be filed for the 2014 annual meeting of shareholders and is incorporated herein by reference.



Information regarding our compensation plans under which PNC equity securities are authorized for issuance as of December 31, 2013 is included in the table which follows. Also included in the notes to the table is information regarding awards or portions of awards under our 2006 Incentive Award Plan that, by their terms, are payable only in cash. Additional information regarding these plans is included in Note 16 Stock-Based Compensation Plans in the Notes To Consolidated Financial Statements in Item 8 of this Report.

## Equity Compensation Plan Information
At December 31, 2013

<table><tr><td></td><td>(a)</td><td>(b)</td><td>(c)</td></tr><tr><td></td><td>Number of securities to be issued upon exercise of outstanding options, warrants and rights</td><td>Weighted-average exercise price of outstanding options, warrants and rights</td><td>Number of securities remaining available for future issuance under equity compensation plans (excluding securities reflected in column (a))</td></tr><tr><td>Equity compensation plans approved by security holders</td><td></td><td></td><td></td></tr><tr><td>1997 Long-Term Incentive Award Plan (Note 1)</td><td></td><td></td><td>1,945,317</td></tr><tr><td>Stock Options</td><td>1,752,183</td><td>$ 62.86</td><td></td></tr><tr><td>2006 Incentive Award Plan (Note 2 and Note 3)</td><td></td><td></td><td></td></tr><tr><td>Stock Options</td><td>8,571,349</td><td>$ 56.41</td><td>22,589,842</td></tr><tr><td>Incentive Performance Unit Awards (Note 4)</td><td>604,619</td><td>N/A</td><td></td></tr><tr><td>Stock-Payable Restricted Stock Units (Note 5)</td><td>2,429,256</td><td>N/A</td><td></td></tr><tr><td>1996 Executive Incentive Award Plan</td><td></td><td></td><td></td></tr><tr><td>Incentive Awards</td><td></td><td>N/A</td><td>(Note 6)</td></tr><tr><td>Employee Stock Purchase Plan (Note 7)</td><td></td><td></td><td>1,177,560</td></tr><tr><td>Total approved by security holders</td><td>13,357,407</td><td></td><td>25,712,719</td></tr><tr><td>Equity compensation plans not approved by security holders (Note 8)</td><td></td><td></td><td></td></tr><tr><td>Former National City Corporation Equity-Based Compensation Plans, including stock options</td><td>1,818,244</td><td>$662.28</td><td></td></tr><tr><td>Former Sterling Financial Corporation Stock Option Plan</td><td>30,392</td><td>$ 76.99</td><td></td></tr><tr><td>Total not approved by security holders</td><td>1,848,636</td><td></td><td></td></tr><tr><td>Total</td><td>15,206,043</td><td></td><td>25,712,719</td></tr></table>

N/A – not applicable

Note 1 – After shareholder approval of the 2006 Incentive Award Plan at the 2006 annual meeting of PNC’s shareholders on April 25, 2006 (see Note 2 below), no further grants were permitted under the 1997 Long-Term Incentive Award Plan, other than for the exercise of options still subject to a reload feature. As of December 31, 2013, the number of remaining shares reserved under this plan for that purpose was 1,945,317.

Note 2 – The 2006 Incentive Award Plan was adopted by the Board on February 15, 2006 and approved by the PNC shareholders at the 2006 annual meeting on April 25, 2006. The plan initially authorized up to 40,000,000 shares of common stock for issuance under the plan, subject to adjustment in certain circumstances. If and to the extent that stock options and stock appreciation rights (“SARs”) granted under the plan, or granted under the prior plan and outstanding on the approval date of the plan, terminate, expire or are cancelled, forfeited, exchanged or surrendered after the effective date of the plan without being exercised or if any share awards, share units, dividend equivalents or other share-based awards are forfeited or terminated, or otherwise not paid in full, after the effective date of the plan, the shares subject to such grants become available again for purposes of the plan. Shares available for issuance under this plan are also reduced by the number of any shares used in payment of bonuses under the 1996 Executive Incentive Award Plan. During 2013, PNC paid a portion of annual bonuses under the 1996 Executive Incentive Award Plan for the 2012 performance year in the form of 53,270 shares of restricted stock. These shares were issued under the 1996 Executive Incentive Award Plan. PNC has, however, reduced the number of shares available for issuance under the 2006 Incentive Award Plan (as reflected in the number under column (c) for that plan) by this number.

The plan was most recently amended and restated incorporating amendments adopted by the Board and approved by PNC’s shareholders at the 2011 annual meeting of shareholders, effective as of March 11, 2011. These amendments incorporate, among other things, an increase to the overall limit on the number of shares that may be awarded under the plan to 46,000,000, and a new requirement that each award of a share (other than pursuant to a stock option or



SAR) granted under the plan after that effective date will reduce the aggregate plan limit by 2.5 shares, while each award of a share pursuant to a stock option or SAR will reduce the aggregate plan limit by one share.

Note 3 – Under the 2006 Incentive Award Plan, awards or portions of awards that, by their terms, are payable only in cash do not reduce the number of shares that remain available for issuance under the plan (the number in column (c)). During 2013, a total of 505,343 cash-payable share units plus cash-payable dividend equivalents with respect to 391,520 of those share units were granted under the plan. This number includes an incremental change in the cash-payable portion of the 2011 and 2012 incentive performance unit award grants described in Note 4 below (net of forfeitures), a separate 2013 incentive performance unit award grant payable solely in cash, 2013 grants of share units (all of which include rights to cash dividend equivalents) payable solely in cash and fractional units payable solely in cash. Payments are subject to the conditions of the individual grants, including, where applicable, the achievement of any performance goals or service requirement established for such grants. The comparable amount for 2012 was 543,959 cash-payable share units plus cash-payable dividend equivalents with respect to 418,665 cash-payable restricted share units, and the comparable amount for 2011 was 560,544 cash-payable share units plus cash-payable dividend equivalents with respect to 505,866 cash-payable restricted share units.

Note 4 – These incentive performance unit awards provide for the issuance of shares of common stock (up to a target number of shares) based on the degree to which corporate performance goals established by the Personnel and Compensation Committee have been achieved, subject to potential negative adjustment based on certain risk-related performance metrics, and, if a premium level of such performance is achieved, for further payment in cash. The numbers in column (a) of this table for these awards reflect the maximum number of shares that could be issued pursuant to grants outstanding at December 31, 2013 upon achievement of the performance goals and other conditions of the grants. At the premium level of performance, a further maximum payout of cash equivalents for the same number of share units, plus the incremental change described in Note 3, could also be payable subject to the other conditions of the grants. Grants under the 2006 Incentive Award Plan were made in the first quarter of 2011, 2012 and 2013.

Note 5 – These stock-payable restricted stock units include 2011, 2012 and 2013 grants of performance-based restricted share units (with the units payable solely in stock and related dividend equivalents payable solely in cash) that have a service condition, an external and an internal risk-related performance condition and a market condition and also include grants of other stock-payable restricted share units, some of which are time-based, others which are performance-based and some of which also include related dividend equivalents payable solely in cash. The number in column (a) includes the maximum number of shares that could be issued pursuant to grants of this type of award outstanding at December 31, 2013 upon achievement of the performance and market conditions, where applicable, and other conditions of the grants. Cash-payable dividend equivalents were granted with respect to most of these stock-payable restricted stock units. Where stock-payable restricted share units include a fractional share interest, such fractional share interest is payable only in cash share equivalents. During 2013, a total of 33 cash share equivalents were paid in the aggregate for fractional share interests, including any for award grants described in Note 4.

Note 6 – The 1996 Executive Incentive Award Plan is a shareholder-approved plan that enables PNC to pay annual bonuses to its senior executive officers based upon the achievement of specified levels of performance. The plan as amended and restated as of January 1, 2007 was adopted by the Board on February 14, 2007 and approved by the PNC shareholders at the 2007 annual meeting on April 24, 2007. The plan does not specify a fixed share amount for awards under the plan. Rather, it provides for maximum bonus awards for a given period (generally a year) for each individual plan participant of 0.2% of incentive income for that period. Incentive income is based on PNC’s consolidated pre-tax net income as further adjusted for the impact of changes in tax law, extraordinary items, discontinued operations, acquisition and merger integration costs, and for the impact of PNC’s obligation to fund a portion of certain BlackRock long-term incentive programs. Although the size of awards under the plan is dollar-denominated, payment may be made in cash, in shares of PNC common stock, or in a combination of cash and stock.

During 2013, PNC paid a portion of annual bonuses under the plan for the 2012 performance year in the form of 53,270 shares of restricted stock. These shares were issued under the 1996 Executive Incentive Award Plan. PNC has, however, reduced the number of shares available for issuance under the 2006 Incentive Award Plan (as reflected in the number under column (c) for that plan) by this number.

Note 7 – The purchase price for shares of PNC common stock sold under the plan represents 95% of the fair market value on the last day of each six-month offering period.

Note 8 – The plans in this section of the table reflect awards under pre-acquisition plans of National City Corporation and Sterling Financial Corporation, respectively. National City was merged into PNC on December 31, 2008 and Sterling was merged into PNC on April 4, 2008. Pursuant to the respective merger agreements for these acquisitions, common shares of National City or Sterling, as the case may be, issueable upon the exercise or settlement of various equity awards granted under the National City or Sterling plans were converted into corresponding awards covering PNC common stock.



Additional information is included in Note 16 Stock-Based Compensation Plans in the Notes To Consolidated Financial Statements in Item 8 of this Report and in Note 16 Stock-Based Compensation Plans in the Notes To Consolidated Financial Statements in Item 8 out of 2008 10-K.

## ITEM 13 – CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS, AND DIRECTOR INDEPENDENCE

The information required by this item is included under the captions “Director and Executive Officer Relationships – Director independence, – Transactions with directors, – Indemnification and advancement of costs, and – Related person transactions policies and procedures” in our Proxy Statement to be filed for the 2014 annual meeting of shareholders and is incorporated herein by reference.

## ITEM 14 – PRINCIPAL ACCOUNTING FEES AND SERVICES

The information required by this item is included under the caption “Ratification of Independent Registered Public Accounting Firm (Item 2) – Audit and non-audit fees” in our Proxy Statement to be filed for the 2014 annual meeting of shareholders and is incorporated herein by reference.

## PART IV

## ITEM 15 – EXHIBITS, FINANCIAL STATEMENT SCHEDULES

Financial Statements, Financial Statement Schedules
Our consolidated financial statements required in response to this Item are incorporated by reference from Item 8 of this Report.

Audited consolidated financial statements of BlackRock, Inc. as of December 31, 2013 and 2012 and for each of the three years in the period ended December 31, 2013 are filed with this Report as Exhibit 99.1 and incorporated herein by reference.

## Exhibits

Our exhibits listed on the Exhibit Index on pages E-1 through E-8 of this Form 10-K are filed with this Report or are incorporated herein by reference.



## SIGNATURES

Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.

The PNC Financial Services Group, Inc.
(Registrant)

By: /s/ Robert Q. Reilly
Robert Q. Reilly
Executive Vice President and Chief Financial Officer
February 28, 2014

Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of The PNC Financial Services Group, Inc. and in the capacities indicated on February 28, 2014.

<table><tr><td>Signature</td><td>Capacities</td></tr><tr><td>/s/ William S. Demchak</td><td>Chief Executive Officer, President and Director (Principal Executive Officer)</td></tr><tr><td>William S. Demchak</td><td></td></tr><tr><td>/s/ Robert Q. Reilly</td><td>Executive Vice President and Chief Financial Officer (Principal Financial Officer)</td></tr><tr><td>Robert Q. Reilly</td><td></td></tr><tr><td>/s/ Gregory H. Kozich</td><td>Senior Vice President and Controller (Principal Accounting Officer)</td></tr><tr><td>Gregory H. Kozich</td><td></td></tr><tr><td>* Richard O. Berndt; Charles E. Bunch; Paul W. Chellgren; Andrew T. Feldstein; Kay Coles James; Richard B. Kelson; Bruce C. Lindsay; Anthony A. Massaro; Jane G. Pepper; James E. Rohr; Donald J. Shepard; Lorene K. Steffes; Dennis F. Strigl; Thomas J. Usher; George H. Walls, Jr.; and Helge H. Wehmeier</td><td>Directors</td></tr><tr><td>*By: /s/ Christi Davis</td><td></td></tr><tr><td>Christi Davis, Attorney-in-Fact, pursuant to Powers of Attorney filed herewith</td><td></td></tr></table>



<table><tr><td>Exhibit No.</td><td>Description</td><td>Method of Filing +</td></tr><tr><td>2.1</td><td>Stock Purchase Agreement, dated as of June 19, 2011, among the Corporation, RBC USA Holdco Corporation and Royal Bank of Canada (the schedules and exhibits have been omitted pursuant to Item 601(b)(2) of Regulation S-K)</td><td>Incorporated herein by reference to Exhibit 2.1 of the Corporation&#x27;s Current Report on Form 8-K filed June 20, 2011</td></tr><tr><td>3.1.1</td><td>Articles of Incorporation of the Corporation, as amended effective as of January 2, 2009</td><td>Incorporated herein by reference to Exhibit 3.1 to the Corporation&#x27;s Annual Report on Form 10-K for the year ended December 31, 2008 (2008 Form 10-K)</td></tr><tr><td>3.1.2</td><td>Statement with Respect to Shares of Fixed-to-Floating Rate Non-Cumulative Perpetual Preferred Stock, Series O dated July 21, 2011</td><td>Incorporated herein by reference to Exhibit 3.1 of the Corporation&#x27;s Current Report on Form 8-K filed July 27, 2011</td></tr><tr><td>3.1.3</td><td>Statement with Respect to Shares of Fixed-to-Floating Rate Non-Cumulative Perpetual Preferred Stock, Series P dated April 19, 2012</td><td>Incorporated herein by reference to Exhibit 3.1 of the Corporation&#x27;s Current Report on Form 8-K filed April 24, 2012</td></tr><tr><td>3.1.4</td><td>Statement with Respect to Shares of 5.375% Non-Cumulative Perpetual Preferred Stock, Series Q dated September 14, 2012</td><td>Incorporated herein by reference to Exhibit 3.1 of the Corporation&#x27;s Current Report on Form 8-K filed September 21, 2012</td></tr><tr><td>3.1.5</td><td>Statement with Respect to Shares of Fixed-to-Floating Rate Non-Cumulative Perpetual Preferred Stock, Series R dated May 2, 2013</td><td>Incorporated herein by reference to Exhibit 3.1 of the Corporation&#x27;s Current Report on Form 8-K filed May 7, 2013</td></tr><tr><td>3.2</td><td>By-Laws of the Corporation, as amended and restated, effective as of August 15, 2013</td><td>Incorporated herein by reference to Exhibit 3.2 of the Corporation&#x27;s Current Report on Form 8-K filed August 15, 2013</td></tr><tr><td>4.1</td><td>There are no instruments with respect to long-term debt of the Corporation and its subsidiaries that involve a total amount of securities authorized thereunder that exceed 10 percent of the total assets of the Corporation and its subsidiaries on a consolidated basis. The Corporation agrees to provide the SEC with a copy of instruments defining the rights of holders of long-term debt of the Corporation and its subsidiaries on request.</td><td></td></tr><tr><td>4.2</td><td>Terms of $1.80 Cumulative Convertible Preferred Stock, Series B</td><td>Incorporated herein by reference to Exhibit 3.1 the Corporation&#x27;s 2008 Form 10-K</td></tr><tr><td>4.3</td><td>Terms of 7.00% Non-Cumulative Preferred Stock, Series H</td><td>Incorporated herein by reference to Exhibit 3.1 the Corporation&#x27;s 2008 Form 10-K</td></tr><tr><td>4.4</td><td>Terms of Fixed-to-Floating Rate Non-Cumulative Perpetual Preferred Stock, Series I</td><td>Incorporated herein by reference to Exhibit 3.1 the Corporation&#x27;s 2008 Form 10-K</td></tr><tr><td>4.5</td><td>Terms of Fixed-to-Floating Rate Non-Cumulative Perpetual Preferred Stock, Series J</td><td>Incorporated herein by reference to Exhibit 3.1 the Corporation&#x27;s 2008 Form 10-K</td></tr><tr><td>4.6</td><td>Terms of Fixed-to-Floating Non-Cumulative Perpetual Preferred Stock, Series K</td><td>Incorporated herein by reference to Exhibit 3.1 the Corporation&#x27;s 2008 Form 10-K</td></tr><tr><td>4.7</td><td>Terms of 9.875% Fixed-to-Floating Rate Non-Cumulative Preferred Stock, Series L</td><td>Incorporated herein by reference to Exhibit 3.1 the Corporation&#x27;s 2008 Form 10-K</td></tr><tr><td>4.8</td><td>Terms of Fixed-to-Floating Rate Non-Cumulative Perpetual Preferred Stock, Series O</td><td>Incorporated herein by reference to Exhibit 3.1 of the Corporation&#x27;s Current Report on Form 8-K filed July 27, 2011</td></tr></table>



4.9 Statement with Respect to Shares of Fixed-to-Floating Rate Non-Cumulative Perpetual Preferred Stock, Series P dated April 19, 2012

4.10 Statement with Respect to Shares of 5.375% Non-Cumulative Perpetual Preferred Stock, Series Q dated September 14, 2012

4.11 Statement with Respect to Shares of Fixed-to-Floating Rate Non-Cumulative Perpetual Preferred Stock, Series R dated May 2, 2013

4.12 Warrants for Purchase of Shares of PNC Common Stock

4.13 Deposit Agreement dated May 21, 2008, between the Corporation, PNC Bank, National Association, and the holders from time to time of the Depositary Receipts described therein

4.14 Deposit Agreement dated January 30, 2008 by and among National City Corporation, Wilmington Trust Company, National City Bank as Transfer Agent and Registrar, and all holders from time to time of Receipts issued pursuant thereto

4.15 Letter Agreement dated as of December 31, 2008 between the Corporation and Wilmington Trust Company

4.16 Deposit Agreement dated July 27, 2011, between the Corporation, Computershare Trust Company, N.A., Computershare Inc. and the holders from time to time of the Depositary Receipts representing interests in the Series O preferred stock

4.17 Deposit Agreement, dated April 24, 2012, between the Corporation, Computershare Trust Company, N.A., Computershare Inc. and the holders from time to time of the Depositary Receipts representing interests in the Series P preferred stock

4.18 Deposit Agreement, dated September 21, 2012, between the Corporation, Computershare Trust Company, N.A., Computershare Inc. and the holders from time to time of the Depositary Receipts representing interests in the Series Q preferred stock

4.19 Deposit Agreement, dated May 7, 2013, between the Corporation, Computershare Trust Company, N.A., Computershare Inc. and the holders from time to time of the Depositary Receipts representing interests in the Series R preferred stock

4.20 Form of PNC Bank, National Association Global Bank Note for Fixed Rate Global Senior Bank Note issued prior to January 16, 2014 with Maturity of more than Nine Months from Date of Issuance

4.21 Form of PNC Bank, National Association Global Bank Note for Floating Rate Global Senior Bank Note issued prior to January 16, 2014 with Maturity of more than Nine Months from Date of Issuance Incorporated herein by reference to Exhibit 3.1 of the Corporation’s Current Report on Form 8-K filed April 24, 2012

Incorporated herein by reference to Exhibit 3.1 of the Corporation’s Current Report on Form 8-K filed September 21, 2012

Incorporated herein by reference to Exhibit 3.1 of the Corporation’s Current Report on Form 8-K filed May 7, 2013

Incorporated herein by reference to Exhibit 4.2 (included as part of Exhibit 4.1) of the Corporation’s Form 8-A filed April 30, 2010

Incorporated herein by reference to Exhibit 4.3 of the Corporation’s Current Report on Form 8-K filed May 27, 2008

Incorporated herein by reference to Exhibit 4.2 of the Form 8-A filed by National City Corporation (Commission File No. 001-10074) on January 30, 2008

Incorporated herein by reference to Exhibit 4.4 of the Corporation’s Form 8-A filed December 31, 2008

Incorporated herein by reference to Exhibit 4.2 of the Corporation’s Current Report on Form 8-K filed July 27, 2011

Incorporated herein \by reference to Exhibit 4.2 of the Corporation’s Current Report on Form 8-K filed April 24, 2012

Incorporated by reference to Exhibit 4.2 of the Corporation’s Current Report on Form 8-K filed September 21, 2012

Incorporated herein by reference to Exhibit 4.2 of the Corporation’s Current Report on Form 8-K filed May 7, 2013

Incorporated herein by reference to Exhibit 4.9 of the Corporation’s Quarterly Report on Form 10-Q for the quarter ended September 30, 2004 (3rd Quarter 2004 Form 10-Q)

Incorporated herein by reference to Exhibit 4.10 of the Corporation’s 3rd Quarter 2004 Form 10-Q



<table><tr><td>4.22</td><td>Form of PNC Bank, National Association Global Bank Note for Fixed Rate Global Subordinated Bank Note issued prior to January 16, 2014 with Maturity of more than Nine Months from Date of Issuance</td><td>Incorporated herein by reference to Exhibit 4.11 of the Corporation’s 3rd Quarter 2004 Form 10-Q</td></tr><tr><td>4.23</td><td>Form of PNC Bank, National Association Global Bank Note for Floating Rate Global Subordinated Bank Note issued prior to January 16, 2014 with Maturity of more than Nine Months from Date of Issuance</td><td>Incorporated herein by reference to Exhibit 4.12 of the Corporation’s 3rd Quarter 2004 Form 10-Q</td></tr><tr><td>4.24</td><td>Form of PNC Bank, National Association Global Bank Note for Extendible Floating Rate Global Senior Bank Note issued prior to January 16, 2014 with Maturity of more than Nine Months from Date of Issuance</td><td>Incorporated herein by reference to Exhibit 4.1 of the Corporation’s Current Report on Form 8-K filed June 21, 2012</td></tr><tr><td>4.25</td><td>Issuing and Paying Agency Agreement, dated January 16, 2014, between PNC Bank, National Association and PNC Bank, National Association, relating to the $25 billion Global Bank Note Program for the Issue of Senior and Subordinated Bank Notes</td><td>Filed herewith</td></tr><tr><td>4.26</td><td>Form of PNC Bank, National Association Global Bank Note for Fixed Rate Global Senior Bank Note issued after January 16, 2014 with Maturity of more than Nine Months from Date of Issuance (included in Exhibit 4.25)</td><td>Incorporated herein by reference to Exhibit 4.25 hereof</td></tr><tr><td>4.27</td><td>Form of PNC Bank, National Association Global Bank Note for Floating Rate Global Senior Bank Note issued after January 16, 2014 with Maturity of more than Nine Months from Date of Issuance (included in Exhibit 4.25)</td><td>Incorporated herein by reference to Exhibit 4.25 hereof</td></tr><tr><td>4.28</td><td>Form of PNC Bank, National Association Global Bank Note for Extendible Floating Rate Global Senior Bank Note issued after January 16, 2014 with Maturity of more than Nine Months from Date of Issuance</td><td>Filed herewith</td></tr><tr><td>4.29</td><td>Form of PNC Bank, National Association Global Bank Note for Fixed Rate Global Subordinated Bank Note issued after January 16, 2014 with Maturity of five years or more from Date of Issuance (included in Exhibit 4.25)</td><td>Incorporated herein by reference to Exhibit 4.25 hereof</td></tr><tr><td>4.30</td><td>Form of PNC Bank, National Association Global Bank Note for Floating Rate Global Subordinated Bank Note issued after January 16, 2014 with Maturity of five years or more from Date of Issuance (included in Exhibit 4.25)</td><td>Incorporated herein by reference to Exhibit 4.25 hereof</td></tr><tr><td>4.31</td><td>Exchange Agreement, dated as of March 29, 2007, by and among the Corporation, PNC Bank, National Association, and PNC Preferred Funding Trust II</td><td>Incorporated herein by reference to Exhibit 4.16 of the Corporation’s Current Report on Form 8-K filed March 30, 2007</td></tr><tr><td>4.32</td><td>Exchange Agreement, dated as of February 19, 2008, by and among the Corporation, PNC Bank, National Association, and PNC Preferred Funding Trust III</td><td>Incorporated herein by reference to Exhibit 99.1 of the Corporation’s Current Report on Form 8-K filed February 19, 2008</td></tr><tr><td>10.1.1</td><td>The Corporation’s Supplemental Executive Retirement Plan, as amended and restated effective January 1, 2009</td><td>Incorporated herein by reference to Exhibit 10.2 to the Corporation’s 2008 Form 10-K*</td></tr><tr><td>10.1.2</td><td>Amendment 2009-1 to the Corporation’s Supplemental Executive Retirement Plan as amended and restated as of January 1, 2009</td><td>Incorporated herein by reference to Exhibit 10.3 to the Corporation’s Annual Report on Form 10-K for the year ended December 31, 2009 (2009 Form 10-K)*</td></tr><tr><td>10.1.3</td><td>Amendment 2013-1 to the Corporation’s Supplemental Executive Retirement Plan as amended and restated as of January 1, 2009</td><td>Filed herewith*</td></tr></table>



10.2.1 The Corporation’s ERISA Excess Pension Plan, as amended and restated effective January 1, 2009
Incorporated herein by reference to Exhibit 10.4 to the Corporation’s 2008 Form 10-K*
10.2.2 Amendment 2009-1 to the Corporation’s ERISA Excess Plan as amended and restated effective January 1, 2009
Incorporated herein by reference to Exhibit 10.6 to the Corporation’s 2009 Form 10-K*
10.2.3 Amendment 2011-1 to the Corporation’s ERISA Excess Pension Plan, as amended and restated effective January 1, 2009
Incorporated herein by reference to Exhibit 10.8 to the Corporation’s Annual Report on Form 10-K for the year ended December 31, 2011 (2011 Form 10-K)*
10.2.4 Amendment 2013-1 to the Corporation’s ERISA Excess Pension Plan, as amended and restated effective January 1, 2009
Filed herewith*
10.3.1 The Corporation’s Key Executive Equity Program, as amended and restated effective January 1, 2009
Incorporated herein by reference to Exhibit 10.6 to the Corporation’s 2008 Form 10-K*
10.3.2 Amendment 2009-1 to the Corporation’s Key Executive Equity Program as amended and restated as of January 1, 2009
Incorporated herein by reference to Exhibit 10.9 to the Corporation’s 2009 Form 10-K*
10.4.1 The Corporation’s Supplemental Incentive Savings Plan, as amended and restated effective January 1, 2010
Incorporated herein by reference to Exhibit 10.17 of the Corporation’s 2011 Form 10-K*
10.4.2 Amendment 2013-1 to the Corporation’s Supplemental Incentive Savings Plan, as amended and restated effective January 1, 2010
Filed herewith*
10.5.1 The Corporation and Affiliates Deferred Compensation Plan, as amended and restated May 5, 2009
Incorporated herein by reference to Exhibit 10.62 to the Corporation’s 2nd Quarter 2009 Form 10-Q*
10.5.2 Amendment 2009-1 to the Corporation and Affiliates Deferred Compensation Plan, as amended and restated May 5, 2009
Incorporated herein by reference to Exhibit 10.17 to the Corporation’s 2009 Form 10-K*
10.5.3 Amendment 2010-1 to the Corporation and Affiliates Deferred Compensation Plan, as amended and restated May 5, 2009
Incorporated herein by reference to Exhibit 10.20 of the Corporation’s 2010 Form 10-K*
10.5.4 Amendment 2011-1 to the Corporation and Affiliates Deferred Compensation Plan, as amended and restated May 5, 2009
Incorporated herein by reference to Exhibit 10.23 of the Corporation’s 2011 Form 10-K*
10.5.5 Amendment 2012-1 to the Corporation and Affiliates Deferred Compensation Plan, as amended and restated May 5, 2009
Incorporated herein by reference to Exhibit 10.24 to the Corporation’s Annual Report on Form 10-K for the year ended December 31, 2012 (2012 Form 10-K)*
10.5.6 Amendment 2013-1 to the Corporation and Affiliates Deferred Compensation Plan, as amended and restated May 5, 2009
Filed herewith*
10.6.1 The Corporation and Affiliates Deferred Compensation and Incentive Plan, effective as of January 1, 2012
Incorporated herein by reference to Exhibit 4.4 of the Corporation’s Registration Statement on Form S-8 No.333-177896 filed November 10, 2011*
10.6.2 Amendment 2013-1 to the Corporation and Affiliates Deferred Compensation and Incentive Plan, effective as of January 1, 2012
Filed herewith*
10.7.1 The Corporation’s 2006 Incentive Award Plan, as amended and restated effective as of March 11, 2011
Incorporated herein by reference to Exhibit 10.70 of the Corporation’s Quarterly Report on Form 1Q-Q for the quarter ended March 31, 2011 (1st Quarter 2011 Form 10-Q)*
10.7.2 Addendum to the Corporation’s 2006 Incentive Award Plan, effective as of January 26, 2012
Incorporated herein by reference to Exhibit 10.28 of the Corporation’s 2011 Form 10-K*
10.8 The Corporation’s 1997 Long-Term Incentive Award Plan, as amended and restated
Incorporated herein by reference to Exhibit 10.5 of the Corporation’s 2nd Quarter 2004 Form 10-Q*



10.9 The Corporation’s 1996 Executive Incentive Award Plan, as amended and restated effective as of January 1, 2007

Incorporated herein by reference to Exhibit 10.10 of the Corporation’s Annual Report on Form 10-K for the year ended December 31, 2007 (2007 Form 10-K)*

10.10 The Corporation’s Directors Deferred Compensation Plan, as amended and restated effective January 1, 2012

Incorporated herein by reference to Exhibit 10.32 of the Corporation’s 2011 Form 10-K*

10.11 The Corporation’s Outside Directors Deferred Stock Unit Plan, as amended and restated effective January 1, 2012

Incorporated herein by reference to Exhibit 10.34 of the Corporation’s 2011 Form 10-K*

10.12 Amended and Restated Trust Agreement between PNC Investment Corp., as settlor, and Hershey Trust Company, as trustee

Incorporated herein by reference to Exhibit 10.35 of the Corporation’s Quarterly Report on Form 10-Q for the quarter ended September 30, 2005 (3rd Quarter 2005 Form 10-Q)*

10.13 Trust Agreement between PNC Investment Corp., as settlor, and PNC Bank, National Association, as trustee

Incorporated herein by reference to Exhibit 10.34 of the Corporation’s 3rd Quarter 2005 Form 10-Q*

10.14 Certificate of Corporate Action for Grantor Trusts effective January 1, 2012

Incorporated herein by reference to Exhibit 10.37 of the Corporation’s 2011 Form 10-K*

10.15.1 The Corporation’s Employee Stock Purchase Plan, as amended and restated as of January 1, 2009

Incorporated herein by reference to Exhibit 99.1 to the Registration Statement on Form S-8 filed by the Corporation on December 31, 2008

10.15.2 Amendment 2011-1 to the Corporation’s Employee Stock Purchase Plan, as amended and restated effective January 1, 2009

Incorporated herein by reference to Exhibit 10.39 of the Corporation’s 2011 Form 10-K

10.15.3 Amendment 2012-1 to the Corporation’s Employee Stock Purchase Plan, as amended and restated effective January 1, 2009

Incorporated herein by reference to Exhibit 10.41 of the Corporation’s 2012 Form 10-K

10.16 The Corporation’s Employee Stock Purchase Plan, as amended and restated as of January 1, 2014

Filed herewith

10.17 2004 forms of employee stock option and restricted deferral agreements

Incorporated herein by reference to the employee stock option and restricted deferral agreements portions of Exhibit 10.30 of the Corporation’s 3rd Quarter 2004 Form 10-Q*

10.18 2005 forms of employee stock option and restricted deferral agreements

Incorporated herein by reference to the employee stock option and restricted deferral agreements portions of Exhibit 10.28 of the Corporation’s Annual Report on Form 10-K for the year ended December 31, 2004 (2004 Form 10-K)*

10.19 2006 forms of employee stock option and restricted deferral agreements

Incorporated herein by reference to the employee stock option and restricted deferral agreements portions of Exhibit 10.17 of the Corporation’s 2005 Form 10-K*

10.20 Forms of employee stock option agreements under 2006 Incentive Award Plan

Incorporated by reference to the employee stock option agreements portion of Exhibit 10.40 of the Corporation’s Quarterly Report on Form 10-Q for the quarter ended June 30, 2006*

10.21 2006 forms of senior officer change in control severance agreements

Incorporated herein by reference to the senior officer change in control severance agreements portion of Exhibit 10.20 of the Corporation’s Annual Report on Form 10-K for the year ended December 31, 2006 as filed on March 1, 2007 (2006 Form 10-K)*



10.22 2007 forms of employee stock option agreements
Incorporated herein by reference to the employee stock option agreements portion of Exhibit 10.21 of the Corporation’s 2006 Form 10-K*
10.23 2008 forms of employee stock option and restricted share unit agreements
Incorporated herein by reference to the employee stock option and restricted share units agreements portions of Exhibit 10.26 of the Corporation’s 2007 Form 10-K*
10.24 Form of employee stock option agreement with varied vesting schedule or circumstances
Incorporated herein by reference to Exhibit 10.50 of the Corporation’s Current Report on Form 8-K filed April 18, 2008*
10.25 Form of employee restricted stock agreement with varied vesting schedule or circumstances
Incorporated herein by reference to Exhibit 10.51 of the Corporation’s Current Report on Form 8-K filed April 18, 2008*
10.26 Form of employee stock option agreement with performance vesting schedule
Incorporated herein by reference to Exhibit 10.54 of the Corporation’s Quarterly Report on Form 10-Q for the quarter ended June 30, 2008*
10.27 2009 forms of employee stock option, restricted stock and restricted share unit agreements
Incorporated by reference to the employee stock option, restricted stock and restricted share unit agreements portions of Exhibit 10.61 to the Corporation’s Quarterly Report on Form 10-Q for the quarter ended March 31, 2009*
10.28 2010 forms of employee stock option, restricted stock, and restricted share unit agreements
Incorporated herein by reference to Exhibit 10.48 to the Corporation’s 2009 Form 10-K*
10.29 2011 forms of employee stock option, restricted stock, restricted share unit and performance unit agreements
Incorporated herein by reference to Exhibit 10.71 of the Corporation’s 1st Quarter 2011 Form 10-Q*
10.30 2012 forms of employee stock option, restricted stock and restricted share unit agreements
Incorporated herein by reference to Exhibit 10.77 of the Corporation’s Quarterly Report on Form 10-Q for the quarter ended March 31, 2012 (1st Quarter 2012 Form 10-Q)*
10.31 Forms of employee stock option, restricted stock and restricted share unit agreements with varied vesting, payment and other circumstances
Incorporated herein by reference to Exhibit 10.78 of the Corporation’s 1st Quarter 2012 Form 10-Q*
10.32 Additional 2012 forms of employee performance unit, restricted stock and restricted share unit agreements
Incorporated herein by reference to Exhibit 10.79 of the Corporation’s Quarterly Report on Form 10-Q for the quarter ended June 30, 2012 (2nd Quarter 2012 Form 10-Q)*
10.33 2013 forms of employee stock option and restricted share unit agreements
Incorporated herein by reference to Exhibit 10.64 of the Corporation’s 2012 Form 10-K*
10.34 Additional 2013 forms of employee stock option, performance unit, restricted stock and restricted share unit agreements
Incorporated herein by reference to Exhibit 10.82 of the Corporation’s Quarterly Report on Form 10-Q for the quarter ended June 30, 2013*
10.35 Additional 2013 forms of employee restricted share unit agreements
Incorporated by reference to Exhibit 10.83 of the Corporation’s Quarterly Report on Form 10-Q for the quarter ended September 30, 2013*
10.36 Additional 2013 and 2014 forms of employee restricted share unit and performance unit agreements
Filed herewith*
10.37 Forms of director stock option agreements
Incorporated herein by reference to the director stock option agreements portion of Exhibit 10.32 of the Corporation’s 3rd Quarter 2004 Form 10-Q*



10.38 2005 form of director stock option agreement
Incorporated herein by reference to Exhibit 10.33 of the Corporation’s Quarterly Report on Form 10-Q for the quarter ended March 31, 2005*
10.39 Form of time sharing agreements between the Corporation and certain executives
Incorporated herein by reference to Exhibit 10.39 to the Corporation’s 2008 Form 10-K*
10.40 Form of change of control employment agreements
Incorporated herein by reference to Exhibit 10.72 of the Corporation’s 1st Quarter 2011 Form 10-Q*
10.41.1 The National City Corporation 2004 Deferred Compensation Plan, as amended and restated effective January 1, 2005
Incorporated herein by reference to Exhibit 10.35 to National City Corporation’s Quarterly Report on Form 10-Q for the quarter ended March 31, 2006
10.41.2 Amendment to The National City Corporation 2004 Deferred Compensation Plan, as amended and restated effective January 1, 2005
Incorporated herein by reference to Exhibit 10.56 of the Corporation’s 2010 Form 10-K
10.42.1 Share Surrender Agreement, dated October 10, 2002, among Old BlackRock, PNC Asset Management, Inc., and the Corporation
Incorporated herein by reference to the Quarterly Report on Form 10-Q of BlackRock Holdco 2, Inc. (Commission File No. 001-15305) (referred to herein as Old BlackRock) for the quarter ended September 30, 2002 (Old BlackRock 3rd Quarter 2002 Form 10-Q)
10.42.2 First Amendment, dated as of February 15, 2006, to the Share Surrender Agreement among Old BlackRock, PNC Bancorp, Inc. and the Corporation
Incorporated herein by reference to the Current Report on Form 8-K of Old BlackRock (Commission File No. 001-15305) filed February 22, 2006 (Old BlackRock February 22, 2006 Form 8-K)
10.42.3 Second Amendment to Share Surrender Agreement made and entered into as of June 11, 2007 by and between the Corporation, BlackRock, Inc., and PNC Bancorp, Inc.
Incorporated herein by reference to Exhibit 10.50 of the Corporation’s Current Report on Form 8-K filed June 14, 2007
10.42.4 Third Amendment to Share Surrender Agreement, dated as of February 27, 2009, between the Corporation and BlackRock, Inc.
Incorporated herein by reference to Exhibit 10.3 of BlackRock, Inc.’s Current Report on Form 8-K filed February 27, 2009
10.42.5 Fourth Amendment to Share Surrender Agreement, dated as of August 7, 2012, among BlackRock, Inc., the Corporation and PNC Bancorp, Inc.
Incorporated herein by reference to Exhibit 10.1 of BlackRock, Inc.’s Form 10-Q for the quarter ended June 30, 2012
10.43.1 Amended and Restated Implementation and Stockholder Agreement, dated as of February 27, 2009, between the Corporation and BlackRock, Inc.
Incorporated herein by reference to Exhibit 10.2 of BlackRock, Inc.’s Current Report on Form 8-K filed February 27, 2009
10.43.2 Amendment No. 1, dated as of June 11, 2009, to the Amended and Restated Implementation and Stockholder Agreement between the Corporation and BlackRock, Inc.
Incorporated herein by reference to Exhibit 10.2 of BlackRock, Inc.’s Current Report on Form 8-K filed June 17, 2009
10.44 Exchange Agreement dated as of May 21, 2012 by and among PNC Bancorp, Inc., the Corporation and BlackRock, Inc.
Incorporated herein by reference to Exhibit 10.3 of BlackRock, Inc.’s Current Report on Form 8-K filed May 23, 2012
10.45 PNC Bank, National Association US $20,000,000,000 Global Bank Note Program for the Issue of Senior and Subordinated Bank Notes with Maturities of more than Nine Months from Date of Issue Distribution Agreement dated July 30, 2004
Incorporated herein by reference to Exhibit 10.29 of the Corporation’s 3rd Quarter 2004 Form 10-Q
10.46 Distribution Agreement, dated January 16, 2014, between PNC Bank, National Association and the Dealers named therein, relating to the $25 billion Global Bank Note Program for the Issue of Senior and Subordinated Bank Notes
Incorporated herein by reference to Exhibit 4.25 hereof



<table><tr><td>10.47</td><td>Stock Purchase Agreement, dated as of June 19, 2011, among the corporation, RBC USA Holdco Corporation and Royal Bank of Canada (the schedules and exhibits have been omitted pursuant to Item 601(b)(2) of Regulation S-K)</td><td>Incorporated herein by reference to Exhibit 2.1 of the Corporation’s Current Report on Form 8-K filed June 20, 2011</td></tr><tr><td>10.48</td><td>Stock Purchase Agreement, dated as of February 1, 2010, by and between the Corporation and The Bank of New York Mellon Corporation</td><td>Incorporated herein by reference to Exhibit 2.1 to the Corporation’s Current Report on Form 8-K filed February 3, 2010</td></tr><tr><td>12.1</td><td>Computation of Ratio of Earnings to Fixed Charges</td><td>Filed herewith</td></tr><tr><td>12.2</td><td>Computation of Ratio of Earnings to Fixed Charges and Preferred Dividends</td><td>Filed herewith</td></tr><tr><td>21</td><td>Schedule of Certain Subsidiaries of the Corporation</td><td>Filed herewith</td></tr><tr><td>23.1</td><td>Consent of PricewaterhouseCoopers LLP, the Corporation’s Independent Registered Public Accounting Firm</td><td>Filed herewith</td></tr><tr><td>23.2</td><td>Consent of Deloitte &amp; Touche LLP, Independent Registered Public Accounting Firm of BlackRock, Inc.</td><td>Filed herewith</td></tr><tr><td>24</td><td>Powers of Attorney</td><td>Filed herewith</td></tr><tr><td>31.1</td><td>Certification of Chairman and Chief Executive Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002</td><td>Filed herewith</td></tr><tr><td>31.2</td><td>Certification of Chief Financial Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002</td><td>Filed herewith</td></tr><tr><td>32.1</td><td>Certification of Chairman and Chief Executive Officer pursuant to 18 U.S.C. Section 1350</td><td>Filed herewith</td></tr><tr><td>32.2</td><td>Certification of Chief Financial Officer pursuant to 18 U.S.C. Section 1350</td><td>Filed herewith</td></tr><tr><td>99.1</td><td>Audited consolidated financial statements of BlackRock, Inc. as of December 31, 2013 and 2012 and for each of the three years ended December 31, 2013</td><td>Filed herewith</td></tr><tr><td>99.2</td><td>Consent order between The PNC Financial Services Group, Inc. and the Board of Governors of the Federal Reserve System</td><td>Incorporated herein by reference to Exhibit 99.1 of the Corporation’s Current Report on Form 8-K filed April 14, 2011</td></tr><tr><td>99.3</td><td>Consent order between PNC Bank, National Association and the Office of the Comptroller of the Currency</td><td>Incorporated herein by reference to Exhibit 99.2 of the Corporation’s Current Report on Form 8-K filed April 14, 2011</td></tr><tr><td>101</td><td>Interactive Data File (XBRL)</td><td>Filed herewith</td></tr></table>

Incorporated document references to filings by the Corporation are to SEC File No. 001-09718, to filings by National City Corporation are to SEC File No. 001-10074, to filings by BlackRock through its second quarter 2006 Form 10-Q (referred to herein as Old BlackRock) are to BlackRock Holdco 2, Inc. SEC File No. 001-15305, and to filings by BlackRock, Inc. are to SEC File No. 001-33099.

 \( ^{*} \)  Denotes management contract or compensatory plan.

You can obtain copies of these Exhibits electronically at the SEC’s website at www.sec.gov or by mail from the Public Reference Section of the SEC at 100 F Street, N.E., Washington, D.C. 20549 at prescribed rates. The Exhibits are also available as part of this Form 10-K on PNC’s corporate website at www.pnc.com/secfilings. Shareholders and bondholders may also obtain copies of Exhibits without charge by contacting Shareholder Relations at (800) 843-2206 or via e-mail at investor.relations@pnc.com. The Interactive Data File (XBRL) exhibit is only available electronically.



In accordance with Exchange Act Rules 13a-14(f) and 15d-14(f), this certification does not relate to Interactive Data Files as defined in Rule 11 of Regulation S-T.

## CERTIFICATION OF CHIEF EXECUTIVE OFFICER

I, William S. Demchak, certify that:

1. I have reviewed this Annual Report on Form 10-K for the year ended December 31, 2013 of The PNC Financial Services Group, Inc.;

2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4. The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

b) Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

c) Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

d) Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5. The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

a) All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

b) Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

Date: February 28, 2014

/s/ William S. Demchak

William S. Demchak

Chief Executive Officer and President



In accordance with Exchange Act Rules 13a-14(f) and 15d-14(f), this certification does not relate to Interactive Data Files as defined in Rule 11 of Regulation S-T.

## CERTIFICATION OF CHIEF FINANCIAL OFFICER

I, Robert Q. Reilly, certify that:

1. I have reviewed this Annual Report on Form 10-K for the year ended December 31, 2013 of The PNC Financial Services Group, Inc.;

2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4. The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

b) Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

c) Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

d) Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5. The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

a) All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

b) Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

Date: February 28, 2014

/s/ Robert Q. Reilly

Robert Q. Reilly

Executive Vice President and Chief Financial

Officer



In accordance with Exchange Act Rules 13a-14(f) and 15d-14(f), this certification does not relate to Interactive Data Files as defined in Rule 11 of Regulation S-T.

## CERTIFICATION BY CHIEF EXECUTIVE OFFICER
PURSUANT TO 18 U.S.C. SECTION 1350,
AS ADOPTED PURSUANT TO
SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

In connection with the Annual Report on Form 10-K for the year ended December 31, 2013 of The PNC Financial Services Group, Inc. (Corporation) as filed with the Securities and Exchange Commission on the date hereof (Report), I, William S. Demchak, Chief Executive Officer and President of the Corporation, hereby certify, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, to the best of my knowledge, that:

(1) The Report fully complies with the requirements of Section 13(a) of the Securities Exchange Act of 1934; and

(2) The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Corporation for the dates and periods covered by the Report.

This certificate is being made for the exclusive purpose of compliance by the Chief Executive Officer of the Corporation with the requirements of Section 906 of the Sarbanes-Oxley Act of 2002, and may not be used by any person or for any reason other than as specifically required by law.

/s/ William S. Demchak

William S. Demchak

Chief Executive Officer and President

February 28, 2014



In accordance with Exchange Act Rules 13a-14(f) and 15d-14(f), this certification does not relate to Interactive Data Files as defined in Rule 11 of Regulation S-T.

## CERTIFICATION BY CHIEF FINANCIAL OFFICER
PURSUANT TO 18 U.S.C. SECTION 1350,
AS ADOPTED PURSUANT TO
SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

In connection with the Annual Report on Form 10-K for the year ended December 31, 2013 of The PNC Financial Services Group, Inc. (Corporation) as filed with the Securities and Exchange Commission on the date hereof (Report), I, Robert Q. Reilly, Executive Vice President and Chief Financial Officer of the Corporation, hereby certify, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, to the best of my knowledge, that:

(1) The Report fully complies with the requirements of Section 13(a) of the Securities Exchange Act of 1934; and

(2) The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Corporation for the dates and periods covered by the Report.

This certificate is being made for the exclusive purpose of compliance by the Chief Financial Officer of the Corporation with the requirements of Section 906 of the Sarbanes-Oxley Act of 2002, and may not be used by any person or for any reason other than as specifically required by law.

/s/ Robert Q. Reilly

Robert Q. Reilly

Executive Vice President and Chief Financial

Officer

February 28, 2014



## Stock Listing

The common stock of The PNC Financial Services Group, Inc. is listed on the New York Stock Exchange under the symbol PNC.

## Common Stock Prices I Dividends Declared

The table below sets forth by quarter the range of high and low sale and quarter-end closing prices for The PNC Financial Services Group, Inc. common stock and the cash dividends declared per common share.

<table><tr><td></td><td>High</td><td>Low</td><td>Close</td><td>Cash Dividends Declared</td></tr><tr><td>2013 Quarter</td><td></td><td></td><td></td><td></td></tr><tr><td>First</td><td>$ 66.93</td><td>$ 58.96</td><td>$ 66.50</td><td>$ .40</td></tr><tr><td>Second</td><td>74.19</td><td>63.69</td><td>72.92</td><td>.44</td></tr><tr><td>Third</td><td>77.93</td><td>71.48</td><td>72.45</td><td>.44</td></tr><tr><td>Fourth</td><td>78.36</td><td>70.63</td><td>77.58</td><td>.44</td></tr><tr><td>Total</td><td></td><td></td><td></td><td>$ 1.72</td></tr><tr><td>2012 Quarter</td><td></td><td></td><td></td><td></td></tr><tr><td>First</td><td>$ 64.79</td><td>$ 56.88</td><td>$ 64.49</td><td>$ .35</td></tr><tr><td>Second</td><td>67.89</td><td>55.60</td><td>61.11</td><td>.40</td></tr><tr><td>Third</td><td>67.04</td><td>56.76</td><td>63.10</td><td>.40</td></tr><tr><td>Fourth</td><td>65.73</td><td>53.36</td><td>58.31</td><td>.40</td></tr><tr><td>Total</td><td></td><td></td><td></td><td>$ 1.55</td></tr></table>

Stock Transfer Agent and Registrar
Computershare Trust Company, N. A.
250 Royall Street
Canton, MA 02021
800-982-7652

Dividend Reinvestment and Stock Purchase Plan
The PNC Financial Services Group, Inc. Dividend Reinvestment and Stock Purchase Plan enables holders of common and preferred Series B stock to conveniently purchase additional shares of common stock. You can obtain a prospectus and enrollment form at www.computershare.com/pnc or by contacting Computershare at 800-982-7652.



Corporate Headquarters
The PNC Financial Services Group, Inc.
One PNC Plaza, 249 Fifth Avenue
Pittsburgh, PA 15222-2707
412-762-2000