American Express Company (AXP, NYSE)
Industry: Credit Services
Annual report, fiscal year 2018


# AME
2018 Annual Report
EX



## DEAR SHAREHOLDERS:

2018 was a strong and pivotal year for American Express. We accelerated the positive momentum we gained in 2017 by executing our strategy for driving sustainable growth and putting our vision of providing the world’s best customer experience every day front and center in all we do.

As our 2018 results show, our strategy for winning in the marketplace is paying off. We:

• Delivered over $40 billion in revenue, an all-time high

• Added 12 million new Card Members

- Grew worldwide spending on our cards by 9 percent, with particular strength among small and medium-sized businesses and across international regions

• Increased Card Member loans by 12 percent, and

- Added more than 1.5 million new merchant locations in the U.S. and posted double-digit growth in our merchant network internationally

Beyond the numbers, we launched a number of new products and services across our businesses and around the world, established new partnerships and expanded existing ones, and introduced new digital capabilities to better serve our customers.

Importantly, we continued to accelerate revenue growth. Total revenue for the year grew by 10 percent after adjusting for foreign exchange translations, \( ^{1} \)  with the fourth quarter marking the sixth consecutive period where revenues grew at least 8 percent.

Earnings per share for the full year in 2018 were $7.91, or $7.33 after adjusting for tax items, a 24 percent increase over the prior year. \( ^{2} \) 

## Momentum entering 2019

The investments we have made in our business continued to strengthen many of the attributes that distinguish us from our competitors. Our unique breadth of services, benefits and rewards are helping us gain share and scale, which we believe can drive sustainable, top line growth.

The results we delivered in 2018 demonstrate the advantages we derive from our differentiated business model:

- Our growth was broad-based among consumers and businesses, and it was well-balanced across geographies and business lines.

- While over 80 percent of our revenue came from discount revenue and fees, we also generated strong loan growth.

- Our 2018 credit performance was strong and led the industry, driven by our premium Card Member base and the data we derive and analyze from all the parties in our integrated payments platform.

- We continued to control our operating expenses which – as we saw throughout the year – provides operating leverage and the flexibility to make investments in our brand, customer benefits and digital innovation.

Our results, coupled with the conversations I have had with customers, business partners, shareholders and colleagues around the world during my first year as Chairman and CEO, give me even more confidence in the strength of our business model, the unique value we provide our customers and partners and the passion and skill of our team. And it strengthens my conviction that American Express has the ability to generate and sustain a healthy level of top-line revenue growth, which is the foundation for steady and consistent, double-digit earnings per share growth.

Driving our performance was our focus on – and investments in – our four strategic imperatives:

• Expanding our leadership in the premium consumer space

• Building on our strong position in commercial payments

• Strengthening our global integrated network to provide unique value and

• Making American Express an essential part of our customers’ digital lives.

We made good progress on each of these imperatives in 2018, and they continue to be our priorities for investments in 2019.



## Leading in the Premium Space

In the premium consumer space, we continued to enhance the range of benefits we provide Gold and Platinum Card Members across a number of regions in the world, including the U.S., India, Mexico, Hong Kong, Australia, Singapore and Japan.

We also continued to grow and expand our key strategic partnerships with Delta Airlines, Marriott and Hilton. We are providing value to our mutual customers by taking advantage of the benefits that come from our integrated payments model and harnessing the assets we have across our card, travel and merchant businesses.

Our Centurion Lounges at major airports around the globe continue to provide exclusive value to premium travelers, and we are planning to add more of them in the year ahead.

Our 2018 results reinforce our view that Card Members appreciate the unique benefits and services we provide. They recognize value and are willing to pay for it, which gives us a foundation for earning an even greater share of their spending and borrowing needs going forward.

## Powering Commercial Payments

In commercial payments, we have built a global footprint that gives us a clear competitive advantage. Our relationships range from small, neighborhood businesses to the largest multinational corporations, and we continued to deliver value in each segment.

In 2018, we added customized benefits on our Business Gold and Platinum Cards. We formed a partnership with Amazon that includes a new cobranded small business card and gives our mutual customers greater control and line-by-line visibility into their online purchases.

We continue to help small and medium-sized businesses grow by providing the spend capacity they need, as well as offering products that meet their working capital needs, help manage their cash flows and provide the ability to handle expenses for temporary employees and contractors.

The investments we have made in commercial payments are one of the key reasons that small and medium-sized businesses continue to be one of our fastest-growing customer segments worldwide.

## Strengthening our Network

We are making great progress towards achieving virtual parity in merchant acceptance with Visa and Mastercard in the U.S. and expanding our merchant network internationally. We have started to build on that progress with marketing offers that encourage Card Members to take advantage of the growing number of places where American Express is welcomed.

The same holds true for our 2018 Small Business Saturday and Shop Small Campaigns that drove business to merchants in the UK, Australia, Japan and U.S.

Looking ahead, we received preparatory approval from the People’s Bank of China to begin building a network to process domestic currency transactions through a joint venture in mainland China. While there is a lot more work to do, this development has the potential to give us an important first-mover advantage.

## Becoming Digitally Essential

Our fourth imperative – making American Express an essential part of our customers’ digital lives – cuts across all our lines of business. Here again, our differentiated business model provides unique advantages in a world that is becoming digital at an accelerating pace.

More customers are engaging with us through mobile channels. Our mobile app – which ranked highest in customer satisfaction among mobile credit card apps in the U.S., according to a 2018 study by J.D. Power – gives us new ways to serve them and deliver offers that take advantage of the relationships we have with merchants around the world.

Through our newly expanded partnership with PayPal, we plan to provide innovative ways for Card Members to pay online and make person-to-person transfers.

We are also experimenting with blockchain, artificial intelligence and other advanced technologies in many areas of our business. And, we are driving innovation through partnerships, acquisitions and enhancements to our own digital platforms.



## Backing our Customers

I am especially proud of how we achieved our results in 2018 – with a renewed commitment to providing the world’s best customer experience every day.

Great service is just one of the many things that makes American Express special. We have been reinforcing that, not just with the strategic business investments we make, but also with the global marketing campaign we launched in 2018. Our new brand platform does a terrific job of highlighting the “powerful backing of American Express” in life and in business, and it further emphasizes why the American Express brand is one of our most important assets.

## Building our Team

Throughout the year, we have placed a keen emphasis on enhancing our team and putting in place a framework for growing strong leaders across the organization. We are proud of our record in attracting and retaining vibrant, creative and diverse colleagues who are fully engaged in helping us achieve our goals. We are a company that operates around the world, and we intend to compete for the best local talent in every country in which we operate. Our goal is to create an environment that inspires our current colleagues and attracts the rising generation of leaders. We are committed to continuing our progress in building a diverse and inclusive workforce, not only because it is consistent with our Blue Box values, but because it is essential to our business success.

## Our Changing Industry

Our entire team is aware that we are operating at time when many of the traditional aspects of our business are undergoing rapid change. The combination of technology, regulation, demands for transparency and increased competition from new and old sources forces us to reimagine our business on an ongoing basis and determine how we can do more for our customers -- providing them more ways to pay, borrow, manage cash, track spending, have access to unique experiences and grow their businesses.

Many of the moves needed to compete in a rapidly changing world have already begun at American Express, as I have indicated in this letter. But we continue to take a hard look at all the ways we do business and serve customers, with the goal of becoming an even more agile, nimble organization that is fully responsive to our customers and can anticipate where they want to go. In the year ahead, we are poised to continue the transformation of American Express.

## A Winning Formula

At this point, just a year into my tenure as CEO, I am pleased with our progress and the positive trends I see across the business. In 2019, we will continue to invest in our four strategic imperatives, while keeping a close eye on managing our operating expenses. I believe this approach will help us sustain the strong revenue growth that is at the heart of our financial model.

I am excited about the opportunities that lie ahead and our ability to continue to deliver sustainable growth for our shareholders.



STEPHEN J. SQUERI

CHAIRMAN & CEO

AMERICAN EXPRESS COMPANY

FEBRUARY 13, 2019



# UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549

Form 10-K

☑ ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the fiscal year ended December 31, 2018

OR

☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the transition period from to

Commission File No. 1-7657



# American Express Company

(Exact name of registrant as specified in its charter)

New York

(State or other jurisdiction of incorporation or organization)

13-4922250
(I.R.S. Employer Identification No.)

200 Vesey Street
New York, New York
(Address of principal executive offices)

10285
(Zip Code)

Registrant's telephone number, including area code: (212) 640-2000

Securities registered pursuant to Section 12(b) of the Act:

Title of each class

Name of each exchange on which registered

Common Shares (par value $0.20 per Share)

New York Stock Exchange

Securities registered pursuant to Section 12(g) of the Act: None

Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act. Yes ☑ No ☐

Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act. Yes ☐ No ☑

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports) and (2) has been subject to such filing requirements for the past 90 days. Yes ☑ No ☐

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§ 232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files). Yes ☑ No ☐

Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K ( \( §229.405 \)  of this chapter) is not contained herein, and will not be contained, to the best of registrant's knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 10-K. ☑

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company” and “emerging growth company” in Rule 12b-2 of the Exchange Act.

Large accelerated filer ☑ Accelerated filer ☐ Non-accelerated filer ☐ Smaller reporting company ☐ Emerging growth company ☐

(Do not check if a smaller reporting company)

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Act). Yes ☐ No ☑

As of June 30, 2018, the aggregate market value of the registrant's voting shares held by non-affiliates of the registrant was approximately $84.3 billion based on the closing sale price as reported on the New York Stock Exchange.

As of February 4, 2019, there were 843,368,671 common shares of the registrant outstanding.

## DOCUMENTS INCORPORATED BY REFERENCE

Part III: Portions of Registrant’s Proxy Statement to be filed with the Securities and Exchange Commission in connection with the Annual Meeting of Shareholders to be held on May 7, 2019.



## TABLE OF CONTENTS

Form 10-K
Item Number
PART I
1. Business
   Introduction
   Business Operations
   Competition
   Supervision and Regulation
   Executive Officers of the Company
   Employees
   Additional Information
1A. Risk Factors
1B. Unresolved Staff Comments
2. Properties
3. Legal Proceedings
4. Mine Safety Disclosures
PART II
5. Market for Registrant's Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities
6. Selected Financial Data
7. Management's Discussion and Analysis of Financial Condition and Results of Operations (MD&A)
   Executive Overview
   Consolidated Results of Operations
   Business Segment Results
   Consolidated Capital Resources and Liquidity
   Off-Balance Sheet Arrangements and Contractual Obligations
   Risk Management
   Critical Accounting Estimates
   Other Matters
7A. Quantitative and Qualitative Disclosures about Market Risk
8. Financial Statements and Supplementary Data
   Management's Report on Internal Control Over Financial Reporting
   Report of Independent Registered Public Accounting Firm
   Index to Consolidated Financial Statements
   Consolidated Financial Statements
   Notes to Consolidated Financial Statements
9. Changes in and Disagreements with Accountants on Accounting and Financial Disclosure
9A. Controls and Procedures
9B. Other Information



## PART III

10. Directors, Executive Officers and Corporate Governance 135

11. Executive Compensation 135

12. Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters 135

13. Certain Relationships and Related Transactions, and Director Independence 135

14. Principal Accounting Fees and Services 135

## PART IV

15. Exhibits, Financial Statement Schedules 136

16. Form 10-K Summary 136

Signatures 137
Guide 3 — Statistical Disclosure by Bank Holding Companies A-1
Exhibit Index E-1

This Annual Report on Form 10-K, including the “Management’s Discussion and Analysis of Financial Condition and Results of Operations,” contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995 that are subject to risks and uncertainties. You can identify forward-looking statements by words such as “believe,” “expect,” “anticipate,” “intend,” “plan,” “aim,” “will,” “may,” “should,” “could,” “would,” “likely,” “estimate,” “predict,” “potential,” “continue” or other similar expressions. We discuss certain factors that affect our business and operations and that may cause our actual results to differ materially from these forward-looking statements under “Risk Factors” and “Cautionary Note Regarding Forward-Looking Statements.” You are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the date on which they are made. We undertake no obligation to update publicly or revise any forward-looking statements.

This report includes trademarks, such as American Express \( ^{®} \) , which are protected under applicable intellectual property laws and are the property of American Express Company or its subsidiaries. This report also contains trademarks, service marks, copyrights and trade names of other companies, which are the property of their respective owners. Solely for convenience, our trademarks and trade names referred to in this report may appear without the  \( {}^{\circledR} \)  or  \( {}^{TM} \)  symbols, but such references are not intended to indicate, in any way, that we will not assert, to the fullest extent under applicable law, our rights or the right of the applicable licensor to these trademarks and trade names.

Throughout this report the terms “American Express,” “we,” “our” or “us,” refer to American Express Company and its subsidiaries on a consolidated basis, unless stated or the context implies otherwise. Refer to the “MD&A — Glossary of Selected Terminology” for the definitions of other key terms used in this report.



# ITEM 1. BUSINESS

# INTRODUCTION

## Overview

American Express is a globally integrated payments company that provides customers with access to products, insights and experiences that enrich lives and build business success. Our principal products and services are charge and credit card products and travel-related services offered to consumers and businesses around the world.

We were founded in 1850 as a joint stock association and were incorporated in 1965 as a New York corporation. American Express Company and its principal operating subsidiary, American Express Travel Related Services Company, Inc. (TRS), are bank holding companies under the Bank Holding Company Act of 1956, as amended (the BHC Act), subject to supervision and examination by the Board of Governors of the Federal Reserve System (the Federal Reserve).

Our headquarters are located in lower Manhattan, New York, New York. We also have offices in other locations throughout the world.

We principally engage in businesses comprising three reportable operating segments: Global Consumer Services Group (GCSG), Global Commercial Services (GCS) and Global Merchant & Network Services (GMNS). Corporate functions and certain other businesses are included in Corporate & Other.

## Products and Services

Our range of products and services includes:

• Charge card, credit card and other payment and financing products

- Merchant acquisition and processing, servicing and settlement, and point-of-sale marketing and information products and services for merchants

• Network services

- Other fee services, including fraud prevention services and the design and operation of customer loyalty programs

• Expense management products and services

• Travel-related services

Our various products and services are sold globally to diverse customer groups through various channels, including mobile and online applications, third-party vendors and business partners, direct mail, telephone, in-house sales teams and direct response advertising. \( ^{1} \)  Business travel-related services are offered through our non-consolidated joint venture, American Express Global Business Travel (the GBT JV).

Our general-purpose card network, card-issuing and merchant-acquiring and processing businesses are global in scope. We are a world leader in providing charge and credit cards to consumers, small businesses, mid-sized companies and large corporations. These cards include cards issued by American Express as well as cards issued by third-party banks and other institutions that are accepted by merchants on the American Express network. American Express \( ^{®} \)  cards permit Card Members to charge purchases of goods and services at the millions of merchants around the world that accept cards bearing our logo.

Our business as a whole has not experienced significant seasonal fluctuations, although card billed business tends to be moderately higher in the fourth quarter than in other quarters. As a result, the amount of Card Member loans and receivables outstanding tend to be moderately higher during that quarter. The average discount rate also tends to be slightly lower during the fourth quarter due to a higher level of retail-related billed business volumes.



## The American Express Brand

Our brand and its attributes—trust, security and service—are key assets. We invest heavily in managing, marketing, promoting and protecting our brand, including through the delivery of our products and services in a manner consistent with our brand promise. Our brand has consistently been rated one of the most valuable brands in the world. In 2018, we launched a new worldwide brand platform with one common message across consumer and business segments. Additionally, we place significant importance on trademarks, service marks and patents, and seek to secure our intellectual property rights around the world.

## Our Integrated Network and Spend-Centric Model

Wherever we manage both the card-issuing activities of the business and the acquiring relationship with merchants, there is a “closed loop” in that we have direct access to information at both ends of the card transaction, which distinguishes our integrated network from the bankcard networks. We maintain direct relationships with both our Card Members (as a card issuer) and merchants (as an acquirer), and we handle all key aspects of those relationships. Through contractual relationships, we also obtain data from third-party card issuers, merchant acquirers and processors with whom we do business. Our integrated network allows us to analyze information on Card Member spending and build algorithms and other analytical tools that we use to underwrite risk, reduce fraud and provide targeted marketing and other information services for merchants and special offers and services to Card Members, all while respecting Card Member preferences and protecting Card Member and merchant data in compliance with applicable policies and legal requirements.

Our “spend-centric” business model focuses on generating revenues primarily by driving spending on our cards and secondarily by finance charges and fees. Spending on our cards, which is higher on average on a per-card basis versus our competitors, offers superior value to merchants in the form of loyal customers and larger transactions. Because of the revenues generated from having high-spending Card Members, we are able to invest in attractive rewards and other benefits for Card Members, as well as targeted marketing and other programs and investments for merchants. This creates incentives for Card Members to spend more on their cards and positively differentiates American Express cards.

We believe our integrated network and spend-centric model give us the ability to provide differentiated value to Card Members, merchants and business partners.

## BUSINESS OPERATIONS

## Global Consumer Services Group

We offer a wide range of charge cards and revolving credit cards to consumers around the world. GCSG also offers services that complement our core business, including Card Member features and benefits, deposit products, travel services and non-card financing products such as installment lending.

Our global proprietary card business offers a broad set of card products, rewards and services to acquire and retain high-spending, engaged and creditworthy Card Members. Core elements of our strategy are:

- Designing innovative products and features that appeal to our target customer base and meet their spending and borrowing needs

- Using incentives to drive spending on our various card products and engender loyal Card Members, including our Membership Rewards \( ^{®} \)  program, cash-back reward features and participation in loyalty programs sponsored by our cobrand and other partners

- Providing exceptional customer care, digital and mobile services and an array of benefits and experiences across card products to address travel and other needs and increase Card Member engagement

- Developing a wide range of partner relationships, including with other corporations and institutions that sponsor certain of our cards under cobrand arrangements and provide benefits and services to our Card Members

Our charge cards are designed primarily as a method of payment with Card Members generally paying the full amount billed each month. Charges are approved based on a variety of factors, including a Card Member’s current spending patterns, payment history, credit record and financial resources. Some charge card accounts have features that allow Card Members to revolve certain charges. Revolving credit card products provide Card Members with the flexibility to pay their bill in full each month or carry a monthly balance on their cards to finance the purchase of goods or services. Some revolving credit cards also allow eligible Card Members to set up monthly payments for certain purchases or purchase amounts over a fixed period of time. Certain of our cards are issued under cobrand arrangements with business partners, such as Delta Air Lines, our largest cobrand partner, as well as many others globally. We also partner with Delta to offer benefits to Card Member participants in our Membership Rewards program and provide travel-related benefits and services, including airport lounge access for certain American Express Card Members.



## Global Commercial Services

We offer a wide range of card and payment programs, expense management tools, consulting services, business financing and cross-border payments solutions to small businesses, mid-size companies and large corporations around the world. We have a suite of business-to-business payment solutions to help companies manage their spending and realize other potential benefits, including cost savings, process control and efficiency, and improved cash flow management. We offer local currency corporate cards and other expense management products in approximately 95 countries and territories, and have global U.S. dollar and euro corporate cards available in approximately 110 countries and territories. We also provide products and services, including charge cards, revolving credit cards and non-card payment and financing solutions, to small and mid-sized businesses in the United States and internationally.

Core elements of our strategy to become the leading payments and working capital provider to small and mid-sized business customers and a leader in business-to-business payments for large and global enterprises include:

- Expanding our leadership in our core card business by evolving our card value propositions, launching cobrand products and further differentiating our corporate card and accounts payable expense management solutions

- Designing innovative products and features, including financing and supplier payment solutions for our business customers

## Global Merchant & Network Services

We operate a global payments network that processes and settles card transactions, acquires merchants and provides fraud-prevention tools, marketing solutions, data analytics and other programs and services to merchants that leverage the capabilities of our integrated network. GMNS builds and manages relationships with millions of merchants around the world that choose to accept American Express cards and signs new merchants to accept our cards, agreeing on the discount rate (a fee charged to the merchant for accepting our cards) and handling servicing for these merchants. We also build and maintain relationships with merchant acquirers, aggregators and processors to manage aspects of our merchant services business. For example, through our OptBlue \( ^{®} \)  merchant-acquiring program, third-party processors contract directly with small merchants for card acceptance and determine merchant pricing.

We continue to grow merchant acceptance of American Express cards around the world. We made progress towards our goal of having American Express cards accepted at virtually all merchant locations that accept both Visa and Mastercard in the United States, adding more than a million new merchant locations in the United States in 2018. We are also focused on increasing merchant coverage strategically in countries outside the United States, with double-digit growth in merchant locations internationally in 2018. We estimate that our international merchant network as a whole could accommodate more than 80 percent of general-purpose card spending, based on comparing spending on all networks' general-purpose credit and charge cards at merchants outside the United States that accept American Express cards with total general-purpose credit and charge card spending at all merchants outside the United States.

GMNS also establishes and maintains relationships with third-party banks and other institutions in approximately 130 countries and territories, licensing the American Express brand and extending the reach of our global network. Under independent operator arrangements, partners are licensed to issue local currency cards in their countries and serve as the merchant acquirer and processor for local merchants. Under network card license arrangements, partners are licensed to issue American Express-branded cards primarily in countries where we have a proprietary card-issuing and/or merchant-acquiring business.

GMNS also manages loyalty coalition programs, such as the Payback \( ^{®} \)  program in Germany, India, Mexico, Italy, Poland and Austria. Our loyalty coalition programs enable consumers to earn rewards points and use them to save on purchases from a variety of participating merchants through multi-category rewards platforms. Merchants in these programs generally fund the consumer offers and are responsible to us for the cost of rewards points; we earn revenue from operating the loyalty platform and by providing marketing support.



# COMPETITION

We compete in the global payments industry with charge, credit and debit card networks, issuers and acquirers, paper-based transactions (e.g., cash and checks), bank transfer models (e.g., wire transfers and Automated Clearing House, or ACH), as well as evolving and growing alternative payment and financing providers. As the payments industry continues to evolve, we face increasing competition from non-traditional players that leverage new technologies, business models and customer relationships to create payment or financing solutions.

As a card issuer, we compete with financial institutions that issue general-purpose charge and revolving credit cards and debit cards. We also encounter competition from businesses that issue their own private label cards, operate their own mobile wallets or extend credit to their customers. We face intense competition for cobrand relationships, as both card issuer and network competitors have targeted key business partners with attractive value propositions.

Our global card network competes in the global payments industry with other card networks, including, among others, China UnionPay, Visa, Mastercard, JCB, Discover and Diners Club International (which is owned by Discover). We are the fourth largest general-purpose card network globally based on purchase volume, behind China UnionPay, Visa and Mastercard. In addition to such networks, a range of companies globally, including merchant acquirers, processors and web- and mobile-based payment platforms (e.g., Alipay, PayPal and Venmo), as well as regional payment networks (such as the National Payments Corporation of India), carry out some activities similar to those performed by our GMNS business.

The principal competitive factors that affect the card-issuing, merchant and network businesses include:

- The features, value and quality of the products and services, including customer care, rewards programs, partnerships, benefits and digital and mobile services, and the costs associated with providing such features and services

• Reputation and brand recognition

• The number, spending characteristics and credit performance of customers

- The quantity, diversity and quality of the establishments where the cards can be used

- The attractiveness of the value proposition to card issuers, merchant acquirers, cardholders, corporate clients and merchants (including the relative cost of using or accepting the products and services, and capabilities such as fraud prevention and data analytics)

- The number and quality of other payment cards and other forms of payment available to customers

• The success of marketing and promotional campaigns

- The speed of innovation and investment in systems, technologies, and product and service offerings

- The nature and quality of expense management tools, electronic payment methods and data capture and reporting capabilities, particularly for business customers

• The security of cardholder and merchant information

Another aspect of competition is the dynamic and rapid growth of alternative payment mechanisms, systems and products, which include aggregators (e.g., PayPal, Square and Amazon), marketplace lenders, wireless payment technologies (including using mobile telephone networks to carry out transactions), financial technology companies, electronic wallet and push payment providers (including handset manufacturers, telecommunication providers, retailers, banks and technology companies), prepaid systems, digital currencies, gift cards, blockchain and similar distributed ledger technologies, and systems linked to payment cards or that provide payment solutions. Partnerships have been formed by various competitors to integrate more financial services into their product offerings and competitors are attempting to replicate our closed-loop functionality, such as the merchant-processing platform ChaseNet. New payments competitors continue to emerge in response to evolving technologies, consumer habits and merchant needs.

In addition to the discussion in this section, see “Our operating results may suffer because of substantial and increasingly intense competition worldwide in the payments industry” in “Risk Factors” for further discussion of the potential impact of competition on our business, and “Our business is subject to comprehensive government regulation and supervision, which could adversely affect our results of operations and financial condition” and “Ongoing legal proceedings regarding provisions in our merchant contracts could have a material adverse effect on our business and result in additional litigation and/or arbitrations, substantial monetary damages and damage to our reputation and brand” in “Risk Factors” for a discussion of the potential impact on our ability to compete effectively due to government regulations or if ongoing legal proceedings limit our ability to prevent merchants from engaging in various actions to discriminate against our card products.



# SUPERVISION AND REGULATION

## Overview

We are subject to extensive government regulation and supervision in jurisdictions around the world, and the costs of compliance are substantial. In recent years, the financial services industry has been subject to rigorous scrutiny, high regulatory expectations, and a stringent and unpredictable enforcement environment. Governmental authorities have focused, and we believe will continue to focus, considerable attention on reviewing compliance by financial services firms with laws and regulations. Reviews to assess compliance with laws and regulations by governmental authorities, as well as our own internal reviews, have resulted in, and are likely to continue to result in, changes to our practices, products and procedures, restitution to our customers and increased costs related to regulatory oversight, supervision and examination. We have also been subject to regulatory actions and may continue to be the subject of such actions, including governmental inquiries, investigations, enforcement proceedings and the imposition of fines or civil money penalties, in the event of noncompliance or alleged noncompliance with laws or regulations. In addition, legislators and regulators in various countries in which we operate have focused on the operation of card networks, including through antitrust actions, legislation and regulations to change certain practices or pricing of card issuers, merchant acquirers and payment networks, and, in some cases, to establish broad and ongoing regulatory oversight regimes for payment systems.

See “Risk Factors—Legal, Regulatory and Compliance Risks” for a discussion of the potential impact legislative and regulatory changes may have on our results of operations and financial condition.

## Banking Regulation

Federal and state banking laws, regulations and policies extensively regulate the Company (which, for purposes of this section, refers to American Express Company as a bank holding company), TRS and our U.S. bank subsidiary, American Express National Bank (AENB). Both the Company and TRS are subject to comprehensive consolidated supervision, regulation and examination by the Federal Reserve and AENB is likewise supervised, regulated and examined by the Office of the Comptroller of the Currency (OCC). The Company and its subsidiaries are also subject to the rulemaking, enforcement and examination authority of the Consumer Financial Protection Bureau (CFPB). Banking regulators have broad examination and enforcement power, including the power to impose substantial fines, limit dividends and other capital distributions, restrict operations and acquisitions and require divestitures. Many aspects of our business also are subject to rigorous regulation by other U.S. federal and state regulatory agencies and by non-U.S. government agencies and regulatory bodies.

In November 2018, the Federal Reserve adopted a new rating system for large financial institutions, such as the Company, which is intended to align with the Federal Reserve’s existing supervisory program for large financial institutions and which includes component ratings for capital planning, liquidity risk management, and governance and controls. In August 2017 and January 2018, the Federal Reserve proposed related guidance for the governance and controls component.

## Activities

The BHC Act generally limits bank holding companies to activities that are considered to be banking activities and certain closely related activities. As noted above, each of the Company and TRS is a bank holding company and each has elected to become a financial holding company, which is authorized to engage in a broader range of financial and related activities. In order to remain eligible for financial holding company status, we must meet certain eligibility requirements. Those requirements include that each of the Company and AENB must be “well capitalized” and “well managed,” and AENB must have received at least a “satisfactory” rating on its most recent assessment under the Community Reinvestment Act of 1977 (the CRA). The Company and TRS engage in various activities permissible only for financial holding companies, including, in particular, providing travel agency services, acting as a finder and engaging in certain insurance underwriting and agency services. If the Company fails to meet eligibility requirements for financial holding company status, it is likely to be barred from engaging in new types of financial activities or making certain types of acquisitions or investments in reliance on its status as a financial holding company, and ultimately could be required to either discontinue the broader range of activities permitted to financial holding companies or divest AENB. In addition, the Company and its subsidiaries are prohibited by law from engaging in practices that the relevant regulatory authority deems unsafe or unsound (which such authorities generally interpret broadly).

## Acquisitions and Investments

Applicable federal and state laws place limitations on the ability of persons to invest in or acquire control of us without providing notice to or obtaining the approval of one or more of our regulators. In addition, we are subject to banking laws and regulations that limit our investments and acquisitions and, in some cases, subject them to the prior review and approval of our regulators, including the Federal Reserve and the OCC. Federal banking regulators have broad discretion in evaluating proposed acquisitions and investments that are subject to their prior review or approval.



## Financial Regulatory Reform

The Dodd-Frank Wall Street Reform and Consumer Protection Act (Dodd-Frank) and the Federal Reserve’s implementing regulations impose heightened prudential requirements on bank holding companies with at least $50 billion in total consolidated assets, such as the Company, that are more stringent than those applicable to smaller bank holding companies. The Economic Growth, Regulatory Relief, and Consumer Protection Act (EGRRCPA), enacted in May 2018, preserves the fundamental elements of the post-Dodd-Frank regulatory framework, but, among other things, revises certain aspects of the U.S. financial regulatory regime for bank holding companies with less than $250 billion in total consolidated assets, such as the Company.

Under Dodd-Frank, federal banking regulators were required to apply enhanced prudential standards to bank holding companies, such as the Company, with total consolidated assets of $50 billion or more. Following the enactment of EGRRCPA, effective November 2019, federal banking regulators will no longer be required to apply most Dodd-Frank enhanced prudential standards to bank holding companies, such as the Company, with total consolidated assets of $100 billion but less than $250 billion. For example, holding company resolution planning and company-run stress testing would no longer be mandatory and supervisory stress testing (which is currently conducted annually) would be conducted on a “periodic” basis. Depository institutions, such as AENB, with total consolidated assets between $100 billion and $250 billion will also not be required to conduct annual company-run stress tests effective November 2019. Much of the Dodd-Frank enhanced prudential standards were implemented by the federal banking regulators through regulations. EGRRCPA, however, does not itself amend those regulations, which will require action by the federal banking regulators. Additionally, EGRRCPA permits the Federal Reserve, by order or rule, to apply enhanced prudential standards to bank holding companies, such as the Company, with total consolidated assets of $100 billion or more. Lastly, there are several regulations not directly affected by EGRRCPA but that federal banking regulators may modify to conform to the new higher asset thresholds, such as the Comprehensive Capital Analysis and Review (CCAR) process.

In October 2018, the Federal Reserve released two proposals, one jointly with the OCC and the Federal Deposit Insurance Corporation (FDIC) and one on its own, that would tailor the applicable capital and liquidity requirements and prudential standards for large U.S. banking organizations, such as the Company, based on their size and other risk-based indicators, consistent with EGRRCPA (the Tailoring Proposals). The Tailoring Proposals are not yet final and may be modified prior to their final adoption by the Federal Reserve, the OCC and the FDIC.

The Tailoring Proposals would assign each U.S. bank holding company with $100 billion or more in total consolidated assets, as well as its bank subsidiaries, to one of four categories based on its size and five risk-based indicators: (i) cross-jurisdictional activity, (ii) weighted short-term wholesale funding, (iii) non-bank assets, (iv) off-balance sheet exposure, and (v) status as a U.S. global systemically important banking organization. The Federal Reserve indicated which firms would fall into each of the four categories based on data for the second quarter of 2018, with the Company in “Category IV.” Firms subject to Category IV standards would generally be subject to the same capital and liquidity requirements as firms with under $100 billion in total consolidated assets, but would also be required to monitor and report certain risk-based indicators. As a result, under the Tailoring Proposals, Category IV firms such as the Company would (i) no longer be subject to the advanced approaches capital requirements, (ii) no longer be subject to the supplementary leverage ratio, (iii) no longer be subject to the countercyclical capital buffer, (iv) no longer be subject to company-run stress testing requirements, (v) become subject to supervisory stress testing on an every-other-year basis rather than an annual basis; and (vi) no longer be subject to the liquidity coverage ratio or the proposed net stable funding ratio minimum requirements.

The ultimate impact from EGRRCPA and the related regulatory changes is subject to the final implementing regulations adopted by federal banking regulators, which may differ from the proposals described herein.

## Stress Testing and Capital Planning

Under the Federal Reserve’s regulations, the Company is currently subject to annual supervisory and semiannual company-run stress testing requirements that are designed to evaluate whether a bank holding company has sufficient capital on a total consolidated basis to absorb losses and support operations under adverse economic conditions. Under the Tailoring Proposals, Category IV firms, such as the Company, would no longer be subject to company-run stress testing requirements, but would remain subject to the quantitative review of their capital plans under CCAR, which the Federal Reserve has indicated it plans to conduct on an every-other-year, instead of annual, basis for Category IV firms. In connection with the release of the Tailoring Proposals, the Federal Reserve also indicated that it expects to revise its guidance on capital planning to align with the proposed categories of standards set forth in the Tailoring Proposals. We continue to evaluate the impact of the Tailoring Proposals and forthcoming related proposals on the Company and its capital planning process.



The results of the Company’s stress testing are incorporated into our annual capital plan, which must cover a “planning horizon” of at least nine quarters and which we are required to submit to the Federal Reserve for review under its CCAR process. As part of CCAR, the Federal Reserve evaluates whether the Company has sufficient capital to continue operations under various scenarios of economic and financial market stress (developed by both the Company and the Federal Reserve), including after taking into account planned capital distributions, such as dividend payments and common stock repurchases. Sufficient capital for these purposes is likely to require us to maintain capital ratios appreciably above applicable minimum requirements and buffers. The scenarios are designed to stress our risks and vulnerabilities and assess our pro-forma capital position and ratios under hypothetical stress environments.

We are required to submit our capital plans and stress testing results to the Federal Reserve on or before April 5 of each year in which they are required. The Federal Reserve is expected to publish the decisions for all the bank holding companies participating in CCAR, including the reasons for any objection to capital plans, by June 30 \( ^{th} \)  of each year. In addition, the Federal Reserve will publish separately the results of its supervisory stress test under the supervisory severely adverse scenarios. The information to be released will include, among other things, the Federal Reserve’s projection of company-specific information, including post-stress capital ratio information over the planning horizon.

We may be required to revise and resubmit our capital plan as required by the Federal Reserve following certain events, such as a significant acquisition. In addition to other limitations, our ability to make any capital distributions (including dividends and share repurchases) is contingent on the Federal Reserve’s non-objection to our capital plan.

On February 5, 2019, the Federal Reserve announced that certain firms with total consolidated assets between $100 billion and $250 billion, such as the Company, would not be subject to supervisory stress testing, company-run stress testing or CCAR for the 2019 cycle. The Federal Reserve stated that permitted capital distributions for the 2019 cycle for such firms would be largely based on the results of the 2018 supervisory stress tests. We remain subject to the requirement to develop and maintain an annual capital plan.

## Dividends and Other Capital Distributions

The Company and TRS, as well as AENB and the Company’s insurance and other regulated subsidiaries, are limited in their ability to pay dividends by statutes, regulations and supervisory policy.

Dividend payments by the Company to shareholders are subject to the oversight of the Federal Reserve. See “Stress Testing and Capital Planning.” Even if the Federal Reserve has not objected to a distribution, the Company may still not make a distribution without Federal Reserve approval if, among other things, the Company would not meet a minimum regulatory capital ratio after giving effect to the capital distribution, changes in facts would require resubmission of our capital plan or the Company’s earnings are materially underperforming its projections in the capital plan.

In general, federal laws and regulations prohibit, without first obtaining the OCC’s approval, AENB from making dividend distributions to TRS, if such distributions are not paid out of available recent earnings or would cause AENB to fail to meet capital adequacy standards. In addition to specific limitations on the dividends AENB can pay to TRS, federal banking regulators have authority to prohibit or limit the payment of a dividend if, in the banking regulator’s opinion, payment of a dividend would constitute an unsafe or unsound practice in light of the financial condition of the institution.

## Capital, Leverage and Liquidity Regulation

## Capital Rules

The Company and AENB are required to comply with the applicable capital adequacy rules established by federal banking regulators. These rules are intended to ensure that bank holding companies and depository institutions (collectively, banking organizations) have adequate capital given their level of assets and off-balance sheet obligations. The federal banking regulators' current capital rules, which, subject to phase-in provisions, generally became applicable to the Company and AENB's predecessor institutions in 2014 (the Capital Rules), largely implement the Basel Committee on Banking Supervision's (the Basel Committee) framework for strengthening international capital regulation, known as Basel III. The minimum capital and buffer requirements under the Capital Rules have been fully phased in as of January 1, 2019. For additional information regarding our capital ratios, see “Consolidated Capital Resources and Liquidity” under “MD&A.”



Under the Capital Rules, banking organizations are required to maintain minimum ratios for Common Equity Tier 1 (CET1), Tier 1 capital (that is, CET1 plus additional Tier 1 capital) and Total capital (that is, Tier 1 capital plus Tier 2 capital) to risk-weighted assets. Since 2014, we have reported our capital adequacy ratios on a parallel basis to federal banking regulators using both risk-weighted assets calculated under the Basel III standardized approach, as adjusted for certain items, and the requirements for an advanced approaches institution. During this parallel period, federal banking regulators assess our compliance with the advanced approaches requirements. The parallel period will continue until we receive regulatory notification to exit parallel reporting, at which point we will begin publicly reporting regulatory risk-based capital ratios calculated under both the advanced approaches and the standardized approach under the Capital Rules, and will be required to use the lower of these ratios in order to determine whether we are in compliance with minimum capital and buffer requirements for the Company and AENB. Depending on how the advanced approaches are ultimately implemented for our asset types, our capital ratios calculated under the advanced approaches may be lower than under the standardized approach. The standardized approach is currently the applicable measurement used in CCAR.

In December 2017, the Basel Committee published standards that, among other things, revise the standardized approach for credit risk (including by recalibrating risk weights and introducing additional capital requirements for certain “unconditionally cancellable commitments” such as unused credit card lines of credit) and provide a new standardized calculation for operational risk capital requirements. If adopted in the United States as issued by the Basel Committee and applicable to us, the new standards could result in higher capital requirements for us.

The Company and AENB must each maintain CET1, Tier 1 capital and Total capital ratios of at least 4.5 percent, 6.0 percent and 8.0 percent, respectively. The Capital Rules also implement a 2.5 percent capital conservation buffer composed entirely of CET1, on top of these minimum risk-weighted asset ratios. As a result, the minimum ratios are effectively 7.0 percent, 8.5 percent and 10.5 percent for the CET1, Tier 1 capital and Total capital ratios, respectively, as of January 1, 2019. The required minimum capital ratios for the Company may be further increased by a countercyclical capital buffer composed entirely of CET1 up to 2.5 percent, which may be assessed when federal banking regulators determine that such a buffer is necessary to protect the banking system from disorderly downturns associated with excessively expansionary periods. Subject to adjustment by the Federal Reserve, the current countercyclical capital buffer is zero percent. Assuming the maximum countercyclical capital buffer was in place, the Company’s effective minimum CET1, Tier 1 capital and Total capital ratios could be 9.5 percent, 11.0 percent and 13.0 percent, respectively.

Banking institutions whose ratio of CET1, Tier 1 Capital or Total capital to risk-weighted assets is above the minimum but below the capital conservation buffer (or below the combined capital conservation buffer and countercyclical capital buffer, when the latter is applied) will face constraints on discretionary distributions such as dividends, repurchases and redemptions of capital securities, and executive compensation based on the amount of the shortfall and the institution’s “eligible retained income” (that is, four quarter trailing net income, net of distributions and tax effects not reflected in net income).

As noted above, Category IV firms, such as the Company, would no longer be subject to the countercyclical capital buffer requirements under the Tailoring Proposals.

The Federal Reserve proposed a rule in April 2018 that would, among other things, replace the static 2.5 percent capital conservation buffer with a stress capital buffer requirement for bank holding companies subject to the CCAR process. The stress capital buffer would reflect stressed losses in the supervisory severely adverse scenario of the Federal Reserve’s CCAR stress tests and would also include four quarters of planned common stock dividends. The proposal also included a stress leverage buffer requirement, similar to the stress capital buffer, which would apply to the Tier 1 leverage ratio. The proposal would require bank holding companies to reduce their planned capital distributions if those distributions would not be consistent with the applicable capital buffer constraints based on the bank holding companies’ own baseline scenario projections. The Federal Reserve has indicated that it intends to propose revisions to the stress buffer requirements that would be applicable to Category IV firms, such as the Company, to align with the proposed two-year supervisory stress-testing cycle for Category IV bank holding companies.

## Leverage Requirements

We are also required to comply with minimum leverage ratio requirements. The leverage ratio is the ratio of a banking organization’s Tier 1 capital to its average total consolidated assets (as defined for regulatory purposes). All banking organizations are required to maintain a leverage ratio of at least 4.0 percent.

The Capital Rules also establish a supplementary leverage ratio (SLR) requirement for advanced approaches banking organizations such as the Company. The SLR is the ratio of Tier 1 capital to an expanded concept of leverage exposure that includes both on-balance sheet and certain off-balance sheet exposures. The Capital Rules require a minimum SLR of 3.0 percent.

As noted above, Category IV firms, such as the Company, would no longer be subject to the SLR requirement under the Tailoring Proposals.



## Liquidity Regulation

The Federal Reserve’s enhanced prudential standards rule includes heightened liquidity and overall risk management requirements. The rule requires the maintenance of a liquidity buffer, consisting of highly liquid assets, that is sufficient to meet projected net outflows for 30 days over a range of liquidity stress scenarios.

In addition, the Company and AENB are currently subject to a liquidity coverage ratio (LCR) requirement, which is provided for in the Basel III liquidity framework and is designed to ensure that a banking entity maintains an adequate level of unencumbered high-quality liquid assets that can be converted into cash to meet its liquidity needs for a 30-day time horizon under an acute liquidity stress scenario specified by supervisors. The LCR measures the ratio of a firm’s high-quality liquid assets to its projected net outflows. The Company and AENB are required to calculate the LCR each business day, maintain a minimum ratio of 100 percent and disclose certain LCR calculation data and other information on a quarterly basis.

A second standard provided for in the Basel III liquidity framework, referred to as the net stable funding ratio (NSFR), requires a minimum amount of longer-term funding based on the assets and activities of banking entities. The LCR and NSFR requirements may cause banking entities generally to increase their holdings of cash, U.S. Treasury securities and other sovereign debt as a proportion of total assets and/or increase the proportion of longer-term debt. Federal banking regulators issued a proposed rule in May 2016 that would implement the NSFR for advanced approaches banking organizations, such as the Company. A final rule has not yet been issued and timing for implementation of the NSFR requirements is uncertain. If implemented as proposed, the rule would require that “available stable funding” be no less than “required stable funding” for the Company and AENB, as each such measure is calculated under the rule.

As noted above, Category IV firms, such as the Company and AENB, would no longer be subject to the LCR requirement or the proposed NSFR requirements under the Tailoring Proposals.

## Prompt Corrective Action

The Federal Deposit Insurance Act (FDIA) requires, among other things, that federal banking regulators take prompt corrective action in respect of depository institutions insured by the FDIC (such as AENB) that do not meet minimum capital requirements. The FDIA establishes five capital categories for FDIC-insured banks: well capitalized, adequately capitalized, undercapitalized, significantly undercapitalized and critically undercapitalized. The FDIA imposes progressively more restrictive constraints on operations, management and capital distributions, depending on the capital category in which an institution is classified. In order to be considered “well capitalized,” AENB must maintain CET1, Tier 1 capital, Total capital and Tier 1 leverage ratios of 6.5 percent, 8.0 percent, 10.0 percent and 5.0 percent, respectively.

Under the FDIA, AENB could be prohibited from accepting brokered deposits (i.e., deposits raised through third-party brokerage networks) or offering interest rates on any deposits significantly higher than the prevailing rate in its normal market area or nationally (depending upon where the deposits are solicited), unless (1) it is well capitalized or (2) it is adequately capitalized and receives a waiver from the FDIC. A significant amount of our outstanding U.S. retail deposits are considered brokered deposits for bank regulatory purposes. If a federal regulator determines that we are in an unsafe or unsound condition or that we are engaging in unsafe or unsound banking practices, the regulator may reclassify our capital category or otherwise place restrictions on our ability to accept or solicit brokered deposits.

## Resolution Planning

The Company is required to prepare and provide to regulators a plan for its rapid and orderly resolution under the U.S. Bankruptcy Code in the event of material distress or failure. This resolution planning requirement may, as a practical matter, present additional constraints on our structure, operations and business strategy, and on transactions and business arrangements between our bank and non-bank subsidiaries, because we must consider the impact of these matters on our ability to prepare and submit a resolution plan that demonstrates that we may be resolved under the Bankruptcy Code in a rapid and orderly manner. If the Federal Reserve and the FDIC determine that the Company’s plan is not credible and we fail to cure the deficiencies, we may be subject to more stringent capital, leverage or liquidity requirements; may be subject to more restrictions on our growth, activities or operations; or may ultimately be required to divest certain assets or operations to facilitate an orderly resolution. The Federal Reserve has indicated it expects to release a proposal to amend, with the FDIC, their joint resolution plan rule to address the applicability of resolution plan requirements for U.S. bank holding companies with between $100 billion and $250 billion in total consolidated assets, such as the Company.

Separately, AENB is required to prepare and provide a separate resolution plan to the FDIC that would enable the FDIC, as receiver, to effectively resolve AENB under the FDIA in the event of failure. The resolution planning requirement applicable to AENB is not affected by EGRRCPA.



## Orderly Liquidation Authority

The Company could become subject to the Orderly Liquidation Authority (OLA), a resolution regime under which the Treasury Secretary may appoint the FDIC as receiver to liquidate a systemically important financial company, if the Company is in danger of default and is determined to present a systemic risk to U.S. financial stability. As under the FDIC resolution model, under the OLA, the FDIC has broad power as receiver. Substantial differences exist, however, between the OLA and the FDIC resolution model for depository institutions, including the right of the FDIC under the OLA to disregard the strict priority of creditor claims in limited circumstances, the use of an administrative claims procedure to determine creditor claims (as opposed to the judicial procedure used in bankruptcy proceedings), and the right of the FDIC to transfer claims to a “bridge” entity. The OLA is separate from the Company’s resolution plan discussed in “Resolution Planning.”

The FDIC has developed a strategy under OLA, referred to as the “single point of entry” or “SPOE” strategy, under which the FDIC would resolve a failed financial holding company by transferring its assets (including shares of its operating subsidiaries) and, potentially, very limited liabilities to a “bridge” holding company; utilize the resources of the failed financial holding company to recapitalize the operating subsidiaries; and satisfy the claims of unsecured creditors of the failed financial holding company and other claimants in the receivership by delivering securities of one or more new financial companies that would emerge from the bridge holding company. Under this strategy, management of the failed financial holding company would be replaced and its shareholders and creditors would bear the losses resulting from the failure.

## FDIC Powers upon Insolvency of AENB

If the FDIC is appointed the conservator or receiver of AENB, the FDIC has the power: (1) to transfer any of AENB’s assets and liabilities to a new obligor without the approval of AENB’s creditors; (2) to enforce the terms of AENB’s contracts pursuant to their terms; or (3) to repudiate or disaffirm any contract or lease to which AENB is a party, the performance of which is determined by the FDIC to be burdensome and the disaffirmation or repudiation of which is determined by the FDIC to promote the orderly administration of AENB. In addition, the claims of holders of U.S. deposit liabilities and certain claims for administrative expenses of the FDIC against AENB would be afforded priority over other general unsecured claims against AENB, including claims of debt holders and depositors in non-U.S. offices, in the liquidation or other resolution of AENB. As a result, whether or not the FDIC ever sought to repudiate any debt obligations of AENB, the debt holders and depositors in non-U.S. offices would be treated differently from, and could receive substantially less, if anything, than the depositors in the U.S. offices of AENB.

## Other Banking Regulations

## Source of Strength

The Company is required to act as a source of financial and managerial strength to its U.S. bank subsidiary, AENB, and may be required to commit capital and financial resources to support AENB. Such support may be required at times when, absent this requirement, the Company otherwise might determine not to provide it. Capital loans by the Company to AENB are subordinate in right of payment to deposits and to certain other indebtedness of AENB. In the event of the Company’s bankruptcy, any commitment by the Company to a federal banking regulator to maintain the capital of AENB will be assumed by the bankruptcy trustee and entitled to a priority of payment.

## Transactions Between AENB and its Affiliates

Certain transactions (including loans and credit extensions from AENB) between AENB and its affiliates (including the Company, TRS and their other subsidiaries) are subject to quantitative and qualitative limitations, collateral requirements and other restrictions imposed by statute and regulation. Transactions subject to these restrictions are generally required to be made on an arm’s-length basis.

## FDIC Deposit Insurance and Insurance Assessments

AENB accepts deposits that are insured by the FDIC up to the applicable limits. Under the FDIA, the FDIC may terminate the insurance of an institution’s deposits upon a finding that the institution has engaged in unsafe or unsound practices; is in an unsafe or unsound condition to continue operations; or has violated any applicable law, regulation, rule, order or condition imposed by the FDIC. We do not know of any practice, condition or violation that might lead to termination of deposit insurance at AENB. The FDIC’s deposit insurance fund is funded by assessments on insured depository institutions, including AENB, which are subject to adjustment by the FDIC.



## Community Reinvestment Act

AENB is subject to the CRA, which imposes affirmative, ongoing obligations on depository institutions to meet the credit needs of their local communities, including low- and moderate-income neighborhoods, consistent with the safe and sound operation of the institution.

## Other Enhanced Prudential Standards

The Federal Reserve has not yet finalized prudential requirements, mandated by Dodd-Frank, regarding early remediation requirements for large bank holding companies experiencing financial distress.

## Consumer Financial Products Regulation

In the United States, our marketing, sale and servicing of consumer financial products and our compliance with certain federal consumer financial laws are supervised and examined by the CFPB, which has broad rulemaking and enforcement authority over providers of credit, savings and payment services and products, and authority to prevent “unfair, deceptive or abusive” acts or practices. In addition, a number of U.S. states have significant consumer credit protection, disclosure and other laws (in certain cases more stringent than U.S. federal laws). U.S. federal law also regulates abusive debt collection practices, which, along with bankruptcy and debtor relief laws, can affect our ability to collect amounts owed to us or subject us to regulatory scrutiny.

We are also regulated in the United States under the “money transmitter” or “sale of check” laws in effect in most states. In addition, we are required by the laws of many states to comply with unclaimed and abandoned property laws, under which we must pay to states the face amount of any Travelers Cheque or prepaid card that is uncashed or unredeemed after a period of time depending on the type of product.

In countries outside the United States, we have seen an increase in regulatory focus in relation to a number of key areas impacting our card-issuing businesses, particularly consumer protection (such as in the European Union (EU), the United Kingdom and Canada) and responsible lending (such as in Australia, Mexico, New Zealand and Singapore). Regulators in a number of countries are shifting their focus from just ensuring compliance with local rules and regulations toward paying greater attention to the product design and operation with a focus on customers and outcomes. Regulators’ expectations of firms in relation to their compliance, risk and control frameworks continue to increase and regulators are placing significant emphasis on a firm’s systems and controls relating to the identification and resolution of issues.

## Payments Regulation

Legislators and regulators in various countries in which we operate have focused on the operation of card networks, including through antitrust actions, legislation and regulations to change certain practices or pricing of card issuers, merchant acquirers and payment networks, and, in some cases, to establish broad and ongoing regulatory oversight regimes for payment systems.

The EU, Australia and other jurisdictions have focused on the fees merchants pay to accept cards, including the way bankcard network members collectively set the “interchange” (that is, the fee paid by the bankcard merchant acquirer to the card issuer in “four party” networks like Visa and Mastercard), as well as the rules, contract terms and practices governing merchant card acceptance. For example, in December 2018, the European Commission announced that it is taking comments on separate proposals by Visa and Mastercard to cap inter-regional multilateral interchange fees.

Regulation and other governmental actions relating to merchant pricing or terms of merchant rules and contracts could affect all networks directly or indirectly, as well as adversely impact consumers and merchants. Among other things, regulation of bankcard fees has negatively impacted and may continue to negatively impact the discount revenue we earn, including as a result of downward pressure on our discount rate from decreases in competitor pricing in connection with caps on interchange fees. In some cases, regulations also extend to certain aspects of our business and we have largely exited our network businesses in the EU and Australia as a result of regulation in those jurisdictions, for example.

In various countries, such as certain Member States in the EU and Australia, merchants are permitted by law to surcharge card purchases. In addition, the laws of a number of states in the United States that prohibit surcharging have been challenged in litigation brought by merchant groups and some such laws have been overturned. Surcharging is an adverse customer experience and could have a material adverse effect on us if it becomes widespread, particularly where it only or disproportionately impacts our business. In addition, other steering practices that are permitted by regulation in some countries could also have a material adverse effect on us if they become widespread.

In Canada, regulators have prompted the major international card networks to make voluntary commitments on pricing, specifically interchange fee levels; as American Express does not operate with interchange fees in Canada, our commitments extend to maintaining current pricing practices and complying with certain other practices.



In some countries governments have established regulatory regimes that require international card networks to be locally licensed and/or to localize aspects of their operations. For example, card network operators in India must obtain authorization from the Reserve Bank of India, which has broad power under the Payment and Settlement Systems Act, 2007 to regulate the membership and operations of card networks. In Russia, card network operators must be authorized by the central bank, and regulation requires networks to place security deposits with the central bank, process all local transactions using government-owned infrastructure and ensure that local transaction data remains within the country. The development and enforcement of these and other similar laws, regulations and policies may adversely affect our ability to compete effectively in those countries and maintain and extend our global network.

Governments in some countries also provide resources or protection to select domestic payment card networks. In November 2018, we received preparatory approval from the People’s Bank of China to begin building a network to process domestic currency transactions through a joint venture in mainland China. Once the network has been established, we can apply for a business operating license. There can be no assurance that we will receive such a license, or, if we do, that we will be able to successfully compete in China with domestic payment card networks and alternative payment providers.

## Privacy, Data Protection, Information and Cyber Security

Regulatory and legislative activity in the areas of privacy, data protection and information and cyber security continues to increase worldwide. We have established and continue to maintain policies that provide a framework for compliance with applicable privacy, data protection and information and cyber security laws, meet evolving customer expectations and support and enable business innovation and growth.

Our regulators are increasingly focused on ensuring that our privacy, data protection and information and cyber security-related policies and practices are adequate to inform customers of our data collection, use, sharing and/or security practices, to provide them with choices, if required, about how we use and share their information, and to appropriately safeguard their personal information and account access.

In the United States, certain of our businesses are subject to the privacy, disclosure and safeguarding provisions of the Gramm-Leach-Bliley Act (GLBA) and its implementing regulations and guidance. Among other things, the GLBA imposes certain limitations on our ability to share consumers' nonpublic personal information with nonaffiliated third parties and requires us to develop, implement and maintain a written comprehensive information security program containing safeguards that are appropriate to the size and complexity of our business, the nature and scope of our activities and the sensitivity of customer information that we process. Effective January 2020, the California Consumer Privacy Act will require us to offer expanded privacy rights to California residents who are not covered by GLBA. Various regulators, U.S. states and territories are considering similar requirements or have adopted laws, rules and regulations pertaining to privacy and/or information and cyber security that may be more stringent and/or expansive than federal requirements.

We are also subject to certain privacy, data protection and information and cyber security laws in other countries in which we operate (including countries in the EU, Australia, Canada, Japan, Hong Kong, India, Mexico and Singapore), some of which are more stringent and/or expansive than those in the United States. Some countries have also instituted laws requiring in-country data processing and/or in-country storage of the personal data of its citizens. Compliance with such laws could result in higher technology, administrative and other costs for us and could limit our ability to optimize the use of our closed-loop data. Data breach notification laws or regulatory activities to encourage breach notification are also becoming more prevalent in jurisdictions outside the United States in which we operate.

In Europe, the EU General Data Protection Regulation (GDPR) went into effect in May 2018 with significant fines for non-compliance (up to 4 percent of total annual worldwide revenue). It created additional legal and compliance obligations on companies that process personal data of individuals in the EU, irrespective of the geographical location of the company. We have made changes to our privacy practices to comply with these requirements, and continue to rely on our binding corporate rules as the primary method for lawfully transferring data from our European affiliates to our affiliates in the United States and elsewhere globally. The GDPR includes, among other things, a requirement for prompt notice of data breaches, in certain circumstances, to affected individuals and supervisory authorities.

In addition, the European Directive 2002/58/EC (the ePrivacy Directive) will continue to set out requirements for the processing of personal data and the protection of privacy in the electronic communications sector until the approval of the forthcoming ePrivacy Regulation. The ePrivacy Directive places restrictions on, among other things, the sending of unsolicited marketing communications, as well as on the collection and use of data about internet users.

In 2015, the European Central Bank and the European Banking Authority enacted secondary legislation focused on security breaches, strong customer authentication and information security-related policies. Likewise, a network and information security directive has been implemented into national laws by Member States in the European Union. The Revised Payment Services Directive (PSD2) also contains regulatory requirements on strong customer authentication, open access to customer data and payment capabilities, and measures to prevent security incidents.



## Anti-Money Laundering, Sanctions and Anti-Corruption Compliance

We are subject to significant supervision and regulation, and an increasingly stringent enforcement environment, with respect to compliance with anti-money laundering (AML), sanctions and anti-corruption laws and regulations in the United States and in other jurisdictions in which we operate. Failure to maintain and implement adequate programs and policies and procedures for AML, sanctions and anti-corruption compliance could have serious financial, legal and reputational consequences.

## Anti-Money Laundering

American Express is subject to a significant number of AML laws and regulations as a result of being a financial company headquartered in the United States, as well as having a global presence. In the United States, the majority of AML requirements are derived from the Currency and Foreign Transactions Reporting Act and the accompanying regulations issued by the U.S. Department of the Treasury (collectively referred to as the Bank Secrecy Act), as amended by the USA PATRIOT Act of 2001 (the Patriot Act). In Europe, AML requirements are largely the result of countries transposing the 4th EU Anti-Money Laundering Directive (and preceding EU Anti-Money Laundering Directives) into local laws and regulations. Numerous other countries, such as Argentina, Australia, Canada, India, Mexico, New Zealand and Russia, have also enacted or proposed new or enhanced AML legislation and regulations applicable to American Express.

Among other things, these laws and regulations require us to establish AML programs that meet certain standards, including, in some instances, expanded reporting, particularly in the area of suspicious transactions, and enhanced information gathering and recordkeeping requirements. Any errors, failures or delays in complying with federal, state or foreign AML and counter-terrorist financing laws could result in significant criminal and civil lawsuits, penalties and forfeiture of significant assets or other enforcement actions.

## Office of Foreign Assets Control Regulation

The United States has imposed economic sanctions that affect transactions with designated foreign countries, nationals and others. The United States prohibits U.S. persons from engaging with individuals and entities identified as “Specially Designated Nationals,” such as terrorists and narcotics traffickers. These prohibitions are administered by the U.S. Department of the Treasury’s Office of Foreign Assets Control (OFAC) and are typically known as the OFAC rules. The OFAC rules prohibit U.S. persons from engaging in financial transactions with or relating to the prohibited individual, entity or country, require the blocking of assets in which the individual, entity or country has an interest, and prohibit transfers of property subject to U.S. jurisdiction (including property in the possession or control of U.S. persons) to such individual, entity or country. Blocked assets (e.g., property or bank deposits) cannot be paid out, withdrawn, set off or transferred in any manner without a license from OFAC. We maintain a global sanctions program designed to ensure compliance with OFAC requirements. Failure to comply with such requirements could subject us to serious legal and reputational consequences, including criminal penalties.

Pursuant to Section 219 of the Iran Threat Reduction and Syria Human Rights Act of 2012, which added Section 13(r) to the Securities Exchange Act of 1934, as amended (the Exchange Act), an issuer is required to disclose in its annual or quarterly reports, as applicable, whether it or any of its affiliates knowingly engaged in certain activities, transactions or dealings relating to Iran or with individuals or entities designated pursuant to certain Executive Orders. Disclosure is generally required even where the activities, transactions or dealings were conducted outside the United States by non-U.S. affiliates in compliance with applicable law, and whether or not the activities are sanctionable under U.S. law.

American Express Global Business Travel (GBT) and certain entities that may be considered affiliates of GBT have informed us that during the year ended December 31, 2018, approximately 123 visas were obtained from Iranian embassies and consulates around the world in connection with certain travel arrangements on behalf of clients and reservations were booked at two hotels that may be owned, directly or indirectly, or may otherwise be affiliated with, the Government of Iran. GBT had negligible gross revenues and net profits attributable to these transactions and intends to continue to engage in these activities on a limited basis so long as such activities are permitted under U.S. law.

## Anti-Corruption

We are subject to complex international and U.S. anti-corruption laws and regulations, including the U.S. Foreign Corrupt Practices Act (the FCPA), the UK Bribery Act and other laws that prohibit the making or offering of improper payments. The FCPA makes it illegal to corruptly offer or provide anything of value to foreign government officials, political parties or political party officials for the purpose of obtaining or retaining business or an improper advantage. The FCPA also requires us to strictly comply with certain accounting and internal controls standards. In recent years, enforcement of the FCPA has become more intense. The UK Bribery Act also prohibits commercial bribery and the receipt of a bribe, and makes it a corporate offense to fail to prevent bribery by an associated person, in addition to prohibiting improper payments to foreign government officials. Failure of the Company, our subsidiaries, employees, contractors or agents to comply with the FCPA, the UK Bribery Act and other laws can expose us and/or individual employees to investigation, prosecution and potentially severe criminal and civil penalties.



## Compensation Practices

Our compensation practices are subject to oversight by the Federal Reserve. The federal banking regulators' guidance on sound incentive compensation practices sets forth three key principles for incentive compensation arrangements that are designed to help ensure that incentive compensation plans do not encourage imprudent risk-taking and are consistent with the safety and soundness of banking organizations. The three principles provide that a banking organization's incentive compensation arrangements should (1) provide incentives that appropriately balance risk and financial results in a manner that does not encourage employees to expose their organizations to imprudent risks, (2) be compatible with effective internal controls and risk management, and (3) be supported by strong corporate governance, including active and effective oversight by the organization's board of directors. Any deficiencies in our compensation practices that are identified by the Federal Reserve or other banking regulators in connection with its review of our compensation practices may be incorporated into our supervisory ratings, which can affect our ability to make acquisitions or perform other actions. Enforcement actions may be taken against us if our incentive compensation arrangements or related risk-management control or governance processes are determined to pose a risk to our safety and soundness and we have not taken prompt and effective measures to correct the deficiencies.

In May 2016, the federal banking regulators, the SEC, the Federal Housing Finance Agency and the National Credit Union Administration re-proposed a rule, originally proposed in 2011, on incentive-based compensation practices. The re-proposed rule would apply deferral, downward adjustment and forfeiture, and clawback requirements to incentive-based compensation arrangements granted to senior executive officers and significant risk-takers of covered institutions, with specific requirements varying based on the asset size of the covered institution and the category of employee. If these or other regulations are adopted in a form similar to what has been proposed, they will impose limitations on the manner in which we may structure compensation for our employees, which could adversely affect our ability to hire, retain and motivate key employees.



# EXECUTIVE OFFICERS OF THE COMPANY

Set forth below, in alphabetical order, is a list of our executive officers as of February 13, 2019, including each executive officer's principal occupation and employment during the past five years and reflecting recent organizational changes. None of our executive officers has any family relationship with any other executive officer, and none of our executive officers became an officer pursuant to any arrangement or understanding with any other person. Each executive officer has been elected to serve until the next annual election of officers or until his or her successor is elected and qualified. Each officer's age is indicated by the number in parentheses next to his or her name.

DOUGLAS E. BUCKMINSTER — Group President, Global Consumer Services Group
Mr. Buckminster (58) has been Group President, Global Consumer Services Group since February 2018. Prior thereto, he had been President, Global Consumer Services Group since October 2015 and President, Global Network and International Card Services since February 2012.

JEFFREY C. CAMPBELL — Chief Financial Officer
Mr. Campbell (58) has been Chief Financial Officer since August 2013.

PAUL D. FABARA — President, Global Services Group
Mr. Fabara (53) has been President, Global Services Group since February 2018. Prior thereto, he had been Chief Risk Officer and President, Global Risk, Banking & Compliance since February 2016 and President, Global Banking Group since February 2013. He also served as President, Global Network Business from September 2014 to October 2015.

MARC D. GORDON — Chief Information Officer
Mr. Gordon (58) has been Chief Information Officer since September 2012.

ANNA MARRS — President, Global Commercial Services
Ms. Marrs (45) has been President, Global Commercial Services since September 2018. Ms. Marrs joined American Express from Standard Chartered Bank, where she served as Regional CEO, ASEAN and South Asia since November 2016 and CEO, Commercial and Private Banking since October 2015. She joined Standard Chartered Bank as Group Head, Strategy and Corporate Development in January 2012.

MICHAEL J. O'NEILL — Chief Corporate Affairs Officer
Mr. O'Neill (65) has been Chief Corporate Affairs Officer since September 2014. Prior thereto, he had been Senior Vice President, Corporate Affairs and Communications since March 1991.

DENISE PICKETT — Chief Risk Officer and President, Global Risk, Banking & Compliance
Ms. Pickett (53) has been Chief Risk Officer and President, Global Risk, Banking & Compliance since February 2018. Prior thereto, she had been President, U.S. Consumer Services since October 2015. She also served as President, American Express OPEN from February 2014 to October 2015 and Executive Vice President and Chief Executive Officer, U.S. Loyalty from January 2013 to February 2014.

ELIZABETH RUTLEDGE — Chief Marketing Officer
Ms. Rutledge (57) has been Chief Marketing Officer since February 2018. Prior thereto, she had been Executive Vice President, Global Advertising & Media since February 2016 and Executive Vice President, Card Products & Benefits since May 2013.

LAUREEN E. SEEGER — Chief Legal Officer
Ms. Seeger (57) has been Chief Legal Officer since July 2014. Ms. Seeger joined American Express from McKesson Corporation, where she served as Executive Vice President, General Counsel and Chief Compliance Officer from March 2006 until June 2014.

STEPHEN J. SQUERI — Chairman and Chief Executive Officer
Mr. Squeri (59) has been Chairman and Chief Executive Officer since February 2018. Prior thereto, he had been Vice Chairman since July 2015. Prior thereto, he had been Group President, Global Corporate Services since November 2011.

ANRÉ WILLIAMS — Group President, Global Merchant and Network Services
Mr. Williams (53) has been Group President, Global Merchant and Network Services since February 2018. Prior thereto, he had been President of Global Merchant Services and Loyalty since October 2015 and President, Global Merchant Services since November 2011.



# EMPLOYEES

We had approximately 59,000 employees as of December 31, 2018.

## ADDITIONAL INFORMATION

We maintain an Investor Relations website at http://ir.americanexpress.com. We make available free of charge, on or through this website, our annual, quarterly and current reports and any amendments to those reports as soon as reasonably practicable following the time they are electronically filed with or furnished to the Securities and Exchange Commission (SEC). To access these materials, click on the "SEC Filings" link under the caption "Financial Information" on our Investor Relations homepage.

You can also access our Investor Relations website through our main website at www.americanexpress.com by clicking on the "Investor Relations" link, which is located at the bottom of our homepage. Information contained on our Investor Relations website, our main website and other websites referred to in this report is not incorporated by reference into this report or any other report filed with or furnished to the SEC. We have included such website addresses only as inactive textual references and do not intend them to be active links.

You can find certain statistical disclosures required of bank holding companies starting on page A-1, which are incorporated herein by reference.

## ITEM 1A. RISK FACTORS

This section highlights specific risks that could affect us and our businesses. You should carefully consider each of the following risks and all of the other information set forth in this Annual Report on Form 10-K. Based on the information currently known to us, we believe the following information identifies the most significant risk factors affecting us. However, the risks and uncertainties we face are not limited to those described below. Additional risks and uncertainties not presently known to us or that we currently believe to be immaterial may also adversely affect our business.

If any of the following risks and uncertainties develop into actual events or if the circumstances described in the risks and uncertainties occur or continue to occur, these events or circumstances could have a material adverse effect on our business, financial condition or results of operations. These events could also have a negative effect on the trading price of our securities.

## Strategic, Business and Competitive Risks

Difficult conditions in the business and economic environment, as well as political conditions in the United States and elsewhere, may materially adversely affect our business and results of operations.

Our results of operations are materially affected by economic, market, political and social conditions in the United States and abroad. We offer a broad array of products and services to consumers, small businesses and commercial clients and thus are very dependent upon the level of consumer and business activity and the demand for payment and financing products. Slow economic growth, volatile or deteriorating economic conditions or shifts in broader consumer and business trends could change customer behaviors, including spending on our cards, the ability and willingness of Card Members to borrow and pay amounts owed to us, and demand for fee-based products and services. Political conditions, prolonged or recurring government shutdowns, regional hostilities, social upheaval, fiscal and monetary policies, trade concerns and tariffs could also negatively affect consumer and business spending, including travel patterns and business investment, and demand for credit.

Factors such as consumer spending and confidence, unemployment rates, business investment, government spending, trade relationships with other countries, interest rates, taxes, energy costs, the volatility and strength of the capital markets, inflation and deflation all affect the economic environment and, ultimately, our profitability. Such factors may also cause our earnings, billings, loan balances, credit metrics and margins to fluctuate and diverge from expectations of analysts and investors, who may have differing assumptions regarding their impact on our business, adversely affecting, and/or increasing the volatility of, the trading price of our common shares.



Travel and entertainment expenditures, which comprised approximately 25 percent of our U.S. billed business during 2018, for example, are sensitive to business and personal discretionary spending levels and tend to decline during general economic downturns. Likewise, spending by small businesses and corporate clients, which comprised approximately 41 percent of our worldwide billed business during 2018, depends in part on the economic environment and a favorable climate for continued business investment and new business formation. Increases in delinquencies and write-off rates as a result of increases in bankruptcies, unemployment rates, changes in customer behaviors or otherwise could also have a material adverse effect on our results of operations. The consequences of negative circumstances impacting us or the environment generally can be sudden and severe.

The exit of the United Kingdom from the European Union could adversely impact our business, results of operations and financial condition.

Our business in the United Kingdom and elsewhere may be negatively impacted by the uncertainty regarding the exit of the United Kingdom from the European Union (commonly referred to as Brexit), including from a deterioration of consumer and business activity in the United Kingdom and other countries and general uncertainty in the overall business environment in which we operate. The exit itself could negatively impact the United Kingdom and other economies, which could adversely affect spending on our cards and the ability and willingness of Card Members to pay amounts owed to us. We may also experience increased volatility in the value of the pound sterling, the euro and other European currencies, which could further strengthen the U.S. dollar, adversely impacting the results of operations from our international activities. In addition, Brexit could lead to legal uncertainty and potentially divergent national laws and regulations in the United Kingdom and the European Union, and we may incur additional costs or need to make operational changes that reduce revenue as we adapt to potentially divergent regulatory frameworks. Any of these effects of Brexit, among others, could adversely affect our business and financial results. As of December 31, 2018, the United Kingdom constituted approximately 4 percent of our worldwide billed business and the EMEA region as a whole constituted approximately 11 percent. We have made changes to the structure of our business operations in Europe in anticipation of Brexit, although the financial, trade and legal implications of Brexit are still uncertain and may be more severe than expected given that the final terms upon which the United Kingdom will exit the EU are still not known and the lack of comparable precedent.

Our operating results may suffer because of substantial and increasingly intense competition worldwide in the payments industry.

The payments industry is highly competitive, and we compete with charge, credit and debit card networks, issuers and acquirers, paper-based transactions (e.g., cash and checks), bank transfer models (e.g., wire transfers and ACH), as well as evolving and growing alternative, non-traditional payment and financing providers. If we are not able to differentiate ourselves from our competitors, develop compelling value propositions for our customers and/or effectively grow in areas such as mobile and online payments and emerging technologies, we may not be able to compete effectively.

We believe Visa and Mastercard are larger than we are in most countries. As a result, card issuers and acquirers on the Visa and Mastercard networks may be able to benefit from the dominant position, scale, resources, marketing and pricing of those networks. Our business may also be increasingly negatively affected if we are unable to increase merchant acceptance and our cards are not accepted at merchants that accept cards on the Visa and Mastercard networks.

Some of our competitors have developed, or may develop, substantially greater financial and other resources than we have and may offer richer value propositions or a wider range of programs and services than we offer or may use more effective advertising, marketing or cross-selling strategies to acquire and retain more customers, capture a greater share of spending and borrowings, establish and develop more attractive cobrand card and other partner programs and maintain greater merchant acceptance than we have. We may not be able to compete effectively against these threats or respond or adapt to changes in consumer spending habits as effectively as our competitors. We expect expenses such as Card Member rewards and Card Member services expenses to continue to increase as we improve our value propositions for Card Members, including in response to increased competition.

Spending on our cards could continue to be impacted by increasing consumer usage of charge, credit and debit cards issued on other networks, as well as adoption of alternative payment systems. To the extent other payment mechanisms, systems and products continue to successfully expand, our discount revenues and our ability to access transaction data through our integrated network could be negatively impacted. For example, companies that control access to consumer and merchant payment method choices at the point of sale or through digital wallets, commerce-related experiences, mobile applications or other technologies could choose not to accept, suppress use of, or degrade the experience of using our products or could restrict our access to our customers and transaction data. Such companies could also require payments from us to participate in such digital wallets, experiences or applications, impacting our profitability on transactions.

The competitive value of our closed-loop data may also be diminished as traditional and non-traditional competitors use other, new data sources and technologies to derive similar insights. Certain regulations, such as PSD2 in Europe and open banking initiatives in various jurisdictions around the world, could also diminish the value of our closed-loop data or the demand for our products and services by disintermediating existing financial services providers.



To the extent we expand into new business areas and new geographic regions, we may face competitors with more experience and more established relationships with relevant customers, regulators and industry participants, which could adversely affect our ability to compete. Laws and business practices that favor local competitors, require card transactions to be routed over domestic networks or prohibit or limit foreign ownership of certain businesses could limit our growth in international regions. We may face additional compliance and regulatory risks to the extent that we expand into new business areas, and we may need to dedicate more expense, time and resources to comply with regulatory requirements than our competitors, particularly those that are not regulated financial institutions.

Many of our competitors are subject to different, and in some cases, less stringent, legislative and regulatory regimes, and some may have lower cost structures and more agile business models and systems. More restrictive laws and regulations that do not apply to all of our competitors can put us at a disadvantage, including prohibiting us from engaging in certain transactions, regulating our business practices or adversely affecting our cost structure.

We face intense competition for partner relationships, which could result in a loss or renegotiation of these arrangements that could have a material adverse impact on our business and results of operations.

In the ordinary course of our business we enter into different types of contractual arrangements with business partners in a variety of industries. For example, we have partnered with Delta Air Lines, as well as many others globally, to offer coordinated cards for consumers and small businesses, and through our Membership Rewards program we have partnered with businesses in many industries, including the airline industry, to offer benefits to Card Member participants. Competition for relationships with key business partners is very intense and there can be no assurance we will be able to grow or maintain these partner relationships or that they will remain as profitable. Establishing and retaining attractive cobrand card partnerships is particularly competitive among card issuers and networks as these partnerships typically appeal to high-spending loyal customers. All of our cobrand portfolios in the aggregate accounted for approximately 17 percent of our worldwide billed business for the year ended December 31, 2018. Card Member loans related to our cobrand portfolios accounted for approximately 36 percent of our worldwide Card Member loans as of December 31, 2018.

We have partnered with Delta Air Lines across many aspects of our business. We issue cards under cobrand arrangements with Delta and the Delta cobrand portfolio, our largest cobrand portfolio, accounted for approximately 8 percent of our worldwide billed business for the year ended December 31, 2018 and approximately 21 percent of worldwide Card Member loans as of December 31, 2018. The Delta cobrand portfolio generates fee revenue and interest income from Card Members and discount revenue from Delta and other merchants for spending on Delta cobrand cards. Our relationships with, and revenues related to, Delta are significant and extend beyond cobrand accounts. Delta is a key participant in our Membership Rewards program, provides travel-related benefits and services, including airport lounge access for certain American Express Card Members, accepts American Express cards as a merchant and is a corporate payments customer.

Cobrand arrangements are entered into for a fixed period, generally ranging from five to eight years, and will terminate in accordance with their terms, including at the end of the fixed period unless extended or renewed at the option of the parties, or upon early termination as a result of an event of default or otherwise. We work with our cobrand partners on an ongoing basis to demonstrate the value we deliver and evolve our relationships for the benefit of both parties. We face the risk that we could lose partner relationships, even after we have invested significant resources in the relationships. We may also choose to not renew certain cobrand relationships. The volume of billed business could decline and Card Member attrition could increase, in each case, significantly as a result of the termination of one or more cobrand partnership relationships. In addition, some of our cobrand arrangements provide that, upon expiration or termination, the cobrand partner may purchase or designate a third party to purchase the loans generated with respect to its program, which could result in the loss of the card accounts and a significant decline in our Card Member loans outstanding.

We regularly seek to extend or renew cobrand arrangements in advance of the end of the contract term and face the risk that existing relationships will be renegotiated with less favorable terms for us or that we may be unable to renegotiate on terms that are acceptable to us, as competition for such relationships continues to increase. We make payments to our cobrand partners, which can be significant, based primarily on the amount of Card Member spending and corresponding rewards earned on such spending and, under certain arrangements, on the number of accounts acquired and retained. The amount we pay to our cobrand partners has increased, particularly in the United States, and may continue to increase as arrangements are renegotiated due to increasingly intense competition for cobrand partners among card issuers and networks. See “Off-Balance Sheet Arrangements and Contractual Obligations” under “MD&A” for additional information regarding commitments for payments to certain cobrand partners.



The loss of exclusivity arrangements with business partners, the loss of the partner relationship altogether (whether by non-renewal at the end of the contract period, such as the end of our relationship with Costco in the United States in 2016, or as the result of a merger, legal or regulatory action or otherwise, such as the withdrawal of American Airlines in 2014 from our Airport Club Access program for Centurion \( ^{®} \)  and Platinum Card \( ^{®} \)  Members) or the renegotiation of existing partnerships with terms that are significantly worse for us could have a material adverse impact on our business and results of operations. See "Our business is subject to comprehensive government regulation and supervision, which could adversely affect our results of operations and financial condition" for information on the uncertainty regarding our cobrand and agent relationships in the EU. In addition, any publicity associated with the loss of any of our key business partners could harm our reputation, making it more difficult to attract and retain Card Members and merchants, and could weaken our negotiating position with our remaining and prospective business partners.

We face continued intense competitive pressure that may impact the prices we charge merchants that accept our cards for payment for goods and services.

Unlike our competitors in the payments industry that rely on revolving credit balances to drive profits, our business model is more focused on Card Member spending. Discount revenue, which represents fees generally charged to merchants when Card Members use their cards to purchase goods and services on our network, is primarily driven by billed business volumes and is our largest single revenue source. In recent years, we experienced some reduction in our average merchant discount rate, including as a result of rate pressure resulting from regulatory changes affecting competitor pricing in certain international countries. We also face pressure from competitors that have other sources of income or lower costs that can make their pricing more attractive to business partners and merchants. Merchants are also able to negotiate incentives and pricing concessions from us as a condition to accepting our cards or being cobrand partners. As merchants consolidate and become even larger, we may have to increase the amount of incentives and/or concessions we provide to such merchants, which could materially and adversely affect our results of operations. Competitive and regulatory pressures on pricing could make it difficult to offset the costs of these incentives. We have also experienced erosion of our average merchant discount rate as we increase merchant acceptance. We may not be successful in significantly expanding merchant acceptance or offsetting rate erosion with volumes at new merchants.

In addition, the regulatory environment and differentiated payment models and technologies from non-traditional players in the alternative payments space could pose challenges to our traditional payment model and adversely impact our average merchant discount rate. Some merchants continue to invest in their own payment solutions, such as proprietary-branded mobile wallets, using both traditional and new technology platforms. If merchants are able to drive broad consumer adoption and usage, it could adversely impact our average merchant discount rate and billed business volumes.

A continuing priority of ours is to drive greater and differentiated value to our merchants which, if not successful, could negatively impact our discount revenue and financial results. We may not succeed in maintaining merchant discount rates or offsetting the impact of declining merchant discount rates, which could materially and adversely affect our revenues and profitability, and therefore our ability to invest in innovation and in value-added services for merchants and Card Members.

Surcharging or steering by merchants could materially adversely affect our business and results of operations.

In certain countries, such as Australia and certain Member States in the EU, merchants are expressly permitted by law to surcharge certain card purchases. In jurisdictions allowing surcharging, we have seen merchant surcharging on American Express cards in certain merchant categories, and in some cases, either the surcharge is greater than that applied to Visa and Mastercard cards or Visa and Mastercard cards are not surcharged at all (practices that are known as differential surcharging), even though there are many cards issued on competing networks that have an equal or greater cost of acceptance for the merchant. In addition, the laws of a number of states in the United States that prohibit surcharging have been overturned in litigation brought by merchant groups.

We also encounter merchants that accept our cards, but tell their customers that they prefer to accept another type of payment or otherwise seek to suppress use of our cards. Our Card Members value the ability to use their cards where and when they want to, and we, therefore, take steps to meet our Card Members' expectations and to protect the American Express brand by prohibiting this form of discrimination, subject to local legal requirements.

If surcharging, steering or other forms of discrimination become widespread, American Express cards and credit and charge cards generally could become less desirable to consumers, which could result in a decrease in cards-in-force and transaction volumes. The impact could vary depending on such factors as the industry or manner in which a surcharge is levied, how Card Members are steered to other card products or payment forms at the point of sale, the size and recurrence of the underlying charges, and whether and to what extent these actions are applied to other forms of payment, including whether it varies depending on the type of card, product, network, acquirer or issuer. Discrimination against American Express cards could have a material adverse effect on our business, financial condition and results of operations, particularly to the extent it disproportionately impacts our Card Members or our business.



We may not be successful in our efforts to promote card usage through marketing and promotion, merchant acceptance and Card Member rewards and services, or to effectively control the costs of such investments, both of which may impact our profitability.

Revenue growth is dependent on increasing consumer and business spending on our cards, growing loan balances and increasing fee revenue. We have been investing in a number of growth initiatives, including to attract new Card Members, reduce Card Member attrition and capture a greater share of customers' total spending and borrowings. There can be no assurance that our investments to acquire Card Members, provide differentiated features and services and increase usage of our cards will continue to be effective. In addition, if we develop new products or offers that attract customers looking for short-term incentives rather than incentivize long-term loyalty, Card Member attrition and costs could increase. Increasing spending on our cards also depends on our continued expansion of merchant acceptance of our cards. If the rate of merchant acceptance growth slows or reverses itself, our business could suffer. Further, expanding our service offerings, adding customer acquisition channels and forming new partnerships or renewing current partnerships could have higher costs than our current arrangements, and could adversely impact our average discount rate or dilute our brand.

Another way we invest in customer value is through our Membership Rewards program, as well as other Card Member benefits. Any significant change in, or failure by management to reasonably estimate, actual redemptions of Membership Rewards points and associated redemption costs could adversely affect our profitability. We rely on third parties, such as Amazon and Delta, for certain redemption options and may not be able to continue to offer such redemption options in the future, which could diminish the value of the program for our Card Members. In addition, many credit card issuers have instituted rewards and cobrand programs and may introduce programs and services that are similar to or more attractive than ours. Our inability to continue to differentiate our products and services generally could materially adversely affect us.

We may not be able to cost-effectively manage and expand Card Member benefits, including containing the growth of marketing, promotion, rewards and Card Member services expenses in the future. If such expenses continue to increase beyond our expectations, we will need to find ways to offset the financial impact by increasing payments volume, increasing other areas of revenues such as fee-based revenues, or both. We may not succeed in doing so, particularly in the current competitive and regulatory environment.

Our brand and reputation are key assets of our Company, and our business may be affected by how we are perceived in the marketplace.

Our brand and its attributes are key assets, and we believe our continued success depends on our ability to preserve, grow and leverage the value of our brand. Our ability to attract and retain consumer and small business Card Members and corporate clients is highly dependent upon the external perceptions of our level of service, trustworthiness, business practices, data use and protection, management, workplace culture, merchant acceptance, financial condition, our response to unexpected events and other subjective qualities. Negative perceptions or publicity regarding these matters—even if related to seemingly isolated incidents and whether or not factually correct—could erode trust and confidence and damage our reputation among existing and potential Card Members and corporate clients, which could make it difficult for us to attract new Card Members and customers and maintain existing ones. Negative public opinion could result from actual or alleged conduct in any number of activities or circumstances, including card practices, regulatory compliance, the use and protection of customer information and conduct by our employees, and from actions taken by regulators or others in response thereto. Social media channels can also cause rapid, widespread reputational harm to our brand.

Our brand and reputation may also be harmed by actions taken by third parties that are outside our control. For example, any shortcoming of or controversy related to a third-party vendor, business partner, merchant acquirer or network partner may be attributed by Card Members and merchants to us, thus damaging our reputation and brand value. The lack of acceptance, suppression of card usage or surcharging by merchants can also negatively impact perceptions of our brand and our products, lower overall transaction volume and increase the attractiveness of other payment products or systems. Adverse developments with respect to our industry may also, by association, negatively impact our reputation, or result in greater regulatory or legislative scrutiny or litigation against us. Furthermore, as a corporation with headquarters and operations located in the United States, a negative perception of the United States arising from its political or other positions could harm the perception of our company and our brand. Although we monitor developments for areas of potential risk to our reputation and brand, negative perceptions or publicity could materially and adversely affect our revenues and profitability.



A major information or cyber security incident or an increase in fraudulent activity could lead to reputational damage to our brand and significant legal, regulatory and financial exposure, and could reduce the use and acceptance of our charge and credit cards.

We and third parties process, transmit, store and provide access to account information in connection with our charge and credit cards and other products, and in the normal course of our business, we collect, analyze and retain significant volumes of certain types of personally identifiable and other information pertaining to our customers and employees.

Our networks and systems are subject to constant attempts to identify and exploit potential vulnerabilities in our operating environment with intent to disrupt our business operations and capture, destroy, manipulate or expose various types of information relating to corporate trade secrets, customer information, including Card Member, travel and loyalty program data, employee information and other sensitive business information, including acquisition activity, financial results and intellectual property. There are a number of motivations for cyber threat actors, including criminal activities such as fraud, identity theft and ransom, corporate or nation-state espionage, political agendas, public embarrassment with the intent to cause financial or reputational harm, intent to disrupt information technology systems, and to expose and exploit potential security and privacy vulnerabilities in corporate systems and websites.

Global financial institutions like us have experienced a significant increase in information and cyber security risk in recent years and will likely continue to be the target of increasingly sophisticated cyberattacks, including computer viruses, malicious or destructive code, ransomware, social engineering attacks (including phishing, impersonation and identity takeover attempts), hacking, website defacement, denial-of-service attacks and other attacks and similar disruptions from the misconfiguration or unauthorized use of or access to computer systems. For example, we and other U.S. financial services providers have been the targets of distributed denial-of-service attacks from sophisticated third parties.

We develop and maintain systems and processes aimed at detecting and preventing information and cyber security incidents and fraudulent activity, which require significant investment, maintenance and ongoing monitoring and updating as technologies and regulatory requirements change and as efforts to overcome security measures become more sophisticated. Despite our efforts, the possibility of information and cyber security incidents, malicious social engineering, fraudulent or other malicious activities and human error or malfeasance cannot be eliminated entirely and will evolve as new technology is deployed. Risks associated with each of these include theft of funds and other monetary loss, the disruption of our operations and the unauthorized disclosure, release, gathering, monitoring, misuse, modification, loss or destruction of confidential, proprietary or other information (including account data information), the effects of which could be compounded if not detected quickly.

Information or cyber security incidents, fraudulent activity and other actual or perceived failures to maintain confidentiality, integrity, privacy and/or security may lead to regulatory investigations and intervention (such as mandatory card reissuance), increased litigation (including class action litigation), remediation, fines and response costs, negative assessments of us and our subsidiaries by banking regulators and rating agencies, reputational and financial damage to our brand, and reduced usage and acceptance of our cards, all of which could have a material adverse impact on our business. The disclosure of sensitive company information could also undermine our competitive advantage and divert management attention and resources.

Successful cyberattacks, data breaches, disruptions or other incidents related to the actual or perceived failures to maintain confidentiality, integrity, privacy and/or security at other large financial institutions, large retailers, travel and hospitality companies or other market participants, whether or not we are impacted, could lead to a general loss of customer confidence that could negatively affect us, including harming the market perception of the effectiveness of our security measures or harming the reputation of the financial system in general, which could result in reduced use of our products and services. Such events could also result in legislation and additional regulatory requirements. Although we have insurance for losses related to cyber risks and attacks and information and cyber security and privacy liability, it may not be sufficient to offset the impact of a material loss event.

The uninterrupted operation of our information systems is critical to our success and a significant disruption could have a material adverse effect on our business and results of operations.

Our information technology systems, including our transaction authorization, clearing and settlement systems, and data centers, may experience service disruptions or degradation because of technology malfunction, sudden increases in customer transaction volume, natural disasters, accidents, power outages, internet outages, telecommunications failures, fraud, denial-of-service and other cyberattacks, terrorism, computer viruses, vulnerabilities in hardware or software, physical or electronic break-ins, or similar events. Service disruptions could prevent access to our online services and account information, compromise or limit access to company or customer data, and impede transaction processing and financial reporting. Any interruption or degradation could adversely affect the perception of the reliability of our products and services and materially adversely affect our overall business, reputation and results of operations.



We rely on third-party providers for acquiring customers, technology, platforms and other services integral to the operations of our businesses. These third parties may act in ways that could harm our business.

We rely on third-party service providers, merchants, customer acquisition channels, processors, aggregators, network partners and other third parties for services that are integral to our operations and are subject to the risk that activities of such third parties may adversely affect our business. As outsourcing, specialization of functions, third-party digital services and technology innovation within the payments industry increase (including with respect to mobile technologies, tokenization, big data and cloud storage solutions), more third parties are involved in processing card transactions and handling our data. For example, we rely on third parties for the timely transmission of accurate information across our global network, card acquisition and provision of services to our customers. If a service provider or other third party ceases to provide the data quality or communications capacity we expect or services upon which we rely, as a result of natural disaster, operational disruptions or errors, terrorism, information or cyber security incidents, or any other reason, the failure could interrupt or compromise the quality of our services to customers or impact our ability to grow our business.

The confidentiality, integrity, privacy and/or security of data communicated over third-party networks or platforms or held by, or accessible to, third parties, including merchants that accept our cards, payment processors, payment intermediaries and our third-party vendors and business partners, could become compromised, which could lead to unauthorized use of our data or fraudulent transactions on our cards, as well as costs associated with responding to such an incident. For example, in March 2018, we were alerted by Expedia that certain customers who used Expedia’s Orbitz platform may have been victims of a cyberattack. The attack involved an Orbitz platform that served as the underlying booking engine for online travel websites, including Amextravel.com and travel booked through Amex Travel Representatives.

We are also exposed to the risk that a disruption or other event at a third party affecting one of our service providers or partners could impede their ability to provide to us services or data on which we rely to operate our business. Service providers or other third parties could also cease providing data to us if we are unable to negotiate for data use rights or use our data for purposes that do not benefit us, which could diminish the competitive value of our closed loop.

The management of multiple vendors increases our operational complexity and decreases our control. A failure to exercise adequate oversight over service providers, including compliance with service level agreements or regulatory or legal requirements, could result in regulatory actions, fines, sanctions or economic and reputational harm to us. In addition, we may not be able to effectively monitor or mitigate operational risks relating to our vendors' service providers.

We have agreements with business partners in a variety of industries, including the airline industry, that represent a significant portion of our business. We are exposed to risks associated with these industries, including bankruptcies, liquidations, restructurings, consolidations and alliances of our partners, and the possible obligation to make payments to our partners.

We may be obligated to make or accelerate payments to certain business partners such as cobrand partners upon the occurrence of certain triggering events such as a shortfall in certain performance and revenue levels. If we are not able to effectively manage these triggering events, we could unexpectedly have to make payments to these partners, which could have a negative effect on our financial condition and results of operations.

Similarly, we are exposed to risk from bankruptcies, liquidations, insolvencies, financial distress, restructurings, consolidations and other similar events that may occur in any industry representing a significant portion of our billed business, which could negatively impact particular card products and services (and billed business generally) and our financial condition and results of operations. For example, we could be materially impacted if we were obligated to or elected to reimburse Card Members for products and services purchased from merchants that have ceased operations or stopped accepting our cards.

We are exposed to credit risk in the airline industry to the extent we protect Card Members against non-delivery of goods and services, such as where we have remitted payment to an airline for a Card Member purchase of tickets that have not yet been used or “flown.” If we are unable to collect the amount from the airline, we may bear the loss for the amount credited to the Card Member. Spending at airline merchants accounted for approximately 8 percent of our worldwide billed business for the year ended December 31, 2018.

For additional information relating to the general risks related to the airline industry, see “Risk Management—Institutional Credit Risk—Exposure to the Airline and Travel Industry” under “MD&A.”



If we are not able to invest successfully in, and compete at the leading edge of, technological developments across all our businesses, our revenue and profitability could be negatively affected.

Our industry is subject to rapid and significant technological changes. In order to compete in our industry, we need to continue to invest in technology across all areas of our business, including in transaction processing, data management and analytics, machine learning and artificial intelligence, customer interactions and communications, alternative payment mechanisms, authentication technologies and risk management and compliance systems. Incorporating new technologies into our products and services may require substantial expenditures and take considerable time, and ultimately may not be successful. We expect that new technologies in the payments industry will continue to emerge, and these new technologies may be superior to, or render obsolete, our existing technology.

The process of developing new products and services, enhancing existing products and services and adapting to technological changes and evolving industry standards is complex, costly and uncertain, and any failure by us to anticipate customers' changing needs and emerging technological trends accurately could significantly impede our ability to compete effectively. Consumer and merchant adoption is a key competitive factor and our competitors may develop products, platforms or technologies that become more widely adopted than ours. In addition, we may underestimate the time and expense we must invest in new products and services before they generate material revenues, if at all.

Our ability to develop, acquire or access competitive technologies or business processes on acceptable terms may also be limited by intellectual property rights that third parties, including competitors and potential competitors, may assert. In addition, our ability to adopt new technologies may be inhibited by the emergence of industry-wide standards, a changing legislative and regulatory environment, the need for internal product and engineering expertise, resistance to change from Card Members or merchants, or the complexity of our systems.

We may not be successful in realizing the benefits associated with our acquisitions, strategic alliances, joint ventures and investment activity, and our business and reputation could be negatively impacted.

We have acquired a number of businesses and have made a number of strategic investments, and continue to evaluate potential transactions. These transactions could be material to our financial condition and results of operations. There is no assurance that we will be able to successfully identify and secure future acquisition candidates on terms and conditions that are acceptable to us, or successfully complete proposed acquisitions and investments, which could impair our growth. The process of integrating an acquired company, business or technology could create unforeseen operating difficulties and expenditures, result in unanticipated liabilities and harm our business generally. It may take us longer than expected to fully realize the anticipated benefits of these transactions, and those benefits may ultimately be smaller than anticipated or may not be realized at all, which could adversely affect our business and operating results, including as a result of write-downs of goodwill and other intangible assets.

We may also face risks with other types of strategic transactions, such as the sale to InComm of the operations relating to our prepaid reloadable and gift card business in the United States. The reloadable operations have experienced disruptions in the past, impacting the ability of our prepaid customers to load and use their cards. If such operations are interrupted, suspended or terminated in the future, it could further negatively impact our customers' experience, result in additional costs, litigation and regulatory action, and harm our business and reputation.

Joint ventures, including our GBT JV, and minority investments inherently involve a lesser degree of control over business operations, thereby potentially increasing the financial, legal, operational and/or compliance risks associated with the joint venture or minority investment. In addition, we may be dependent on joint venture partners, controlling shareholders or management who may have business interests, strategies or goals that are inconsistent with ours. Business decisions or other actions or omissions of the joint venture partner, controlling shareholders or management may adversely affect the value of our investment, result in litigation or regulatory action against us and otherwise damage our reputation and brand.

Our business is subject to the effects of geopolitical events, weather, natural disasters and other conditions.

Geopolitical events, terrorist attacks, natural disasters, severe weather conditions, floods, health pandemics, information or cyber security incidents (including intrusion into or degradation of systems or technology by cyberattackers) and other catastrophic events can have a negative effect on our business. Because of our proximity to the World Trade Center, our headquarters were damaged as a result of the terrorist attacks of September 11, 2001. Recent hurricanes and other natural disasters have impacted spending and credit performance in the areas affected. Similar events or other disasters or catastrophic events in the future, and events impacting other sectors of the economy, including the telecommunications and energy sectors, could have a negative effect on our businesses and infrastructure, including our technology and systems. Card Members in California, New York, Florida, Texas and Georgia account for a significant portion of U.S. Consumer billed business and Card Members loans, and our results of operations could be impacted by events or conditions that disproportionately or specifically affect one or more of those states.



Because we derive a portion of our revenues from travel-related spending, our business is sensitive to safety concerns related to travel and tourism, limitations on travel and mobility, and health-related risks. In addition, disruptions in air travel and other forms of travel can result in the payment of claims under travel interruption insurance policies we offer and, if such disruptions to travel are prolonged, they can materially adversely affect overall travel-related spending.

If the conditions described above (or similar ones) result in widespread or lengthy disruptions to travel, they could have a material adverse effect on our results of operations. Card Member spending may also be negatively impacted in areas affected by natural disasters or other catastrophic events. The impact of such events on the overall economy may also adversely affect our financial condition or results of operations.

Our success is dependent, in part, upon our executive officers and other key personnel, and misconduct by or loss of key personnel could materially adversely affect our business.

Our success depends, in part, on our executive officers and other key personnel. Our senior management team has significant industry experience and would be difficult to replace. We rely upon our key personnel not only for business success, but also to lead with integrity. To the extent our leaders behave in a manner that does not comport with our company’s values, the consequences to our brand and reputation could be severe and could negatively affect our financial condition and results of operations.

The market for qualified individuals is highly competitive, and we may not be able to attract and retain qualified personnel or candidates to replace or succeed members of our senior management team or other key personnel. Changes in immigration and work permit laws and regulations or the administration or enforcement of such laws or regulations can also impair our ability to attract and retain qualified personnel, or to employ such personnel in the location(s) of our choice. As further described in “Supervision and Regulation—Compensation Practices,” our compensation practices are subject to review and oversight by the Federal Reserve and the compensation practices of AENB is subject to review and oversight by the OCC. This regulatory review and oversight could further affect our ability to attract and retain our executive officers and other key personnel. The loss of key personnel could materially adversely affect our business.

## Legal, Regulatory and Compliance Risks

Ongoing legal proceedings regarding provisions in our merchant contracts could have a material adverse effect on our business and result in additional litigation and/or arbitrations, substantial monetary damages and damage to our reputation and brand.

We are a defendant in a number of actions, including proposed class actions, filed by merchants that challenge the non-discrimination and honor-all-cards provisions in our card acceptance agreements and seek damages. A description of these legal proceedings is contained in “Legal Proceedings.”

It is possible that the resolution of one or any combination of these merchant claims could have a material adverse effect on our business and results of operations, require us to change our merchant agreements in a way that could expose our cards to increased merchant steering and other forms of discrimination that could impair the Card Member experience, result in additional litigation and/or arbitrations, impose substantial monetary damages and damage our reputation and brand. Even if we were not required to change our merchant agreements, changes in Visa’s and Mastercard’s policies or practices as a result of legal proceedings, lawsuit settlements or regulatory actions pending against them could result in changes to our business practices and materially and adversely impact our profitability.

Our business is subject to comprehensive government regulation and supervision, which could adversely affect our results of operations and financial condition.

We are subject to comprehensive government regulation and supervision in jurisdictions around the world, which significantly affects our business, and has the potential to restrict the scope of our existing businesses, increase our costs of doing business, limit our ability to pursue certain business opportunities, require changes to business practices, and affect our relationships with partners, merchants and Card Members. Regulatory oversight and supervision of our businesses are generally designed to protect consumers and enhance financial stability and are not designed to protect our security holders.

New laws or regulations, enhanced supervision efforts or changes in the enforcement of existing laws or regulations applicable to our businesses could impact the profitability of our business activities, limit our ability to pursue business opportunities or adopt new technologies, require us to change certain of our business practices or alter our relationships with partners, merchants and Card Members, or affect retention of our key personnel. Such changes also may require us to invest significant management attention and resources to make any necessary changes and could adversely affect our results of operations and financial condition. Legislators and regulators around the world are aware of each other’s approaches to the regulation of the payments industry. Consequently, a development in one country, state or region may influence regulatory approaches in another. To the extent that different regulatory systems impose overlapping or inconsistent requirements on the conduct of our business, we face complexity and additional costs in our compliance efforts.



If we fail to satisfy regulatory requirements or maintain our financial holding company status, our financial condition and results of operations could be adversely affected, and we may be restricted in our ability to take certain capital actions (such as declaring dividends or repurchasing outstanding shares) or engage in certain activities or acquisitions. Additionally, our banking regulators have wide discretion in the examination and the enforcement of applicable banking statutes and regulations and may restrict our ability to engage in certain activities or acquisitions or require us to maintain more capital.

In recent years, legislators and regulators have focused on the operation of card networks, including interchange fees paid to card issuers in payment networks such as Visa and Mastercard and the fees merchants are charged to accept cards. Even where we are not directly regulated, regulation of bankcard fees can significantly negatively impact the discount revenue derived from our business, including as a result of downward pressure on our discount rate from decreases in competitor pricing in connection with caps on interchange fees. In some cases, regulations also extend to certain aspects of our business, such as network and cobrand arrangements or terms of card acceptance for merchants, including terms relating to non-discrimination and honor-all-cards. For example, we have largely exited our network businesses in the EU and Australia as a result of regulation in those jurisdictions. In addition, there is uncertainty as to when or how interchange fee caps and other provisions of the EU payments legislation might apply when we work with cobrand partners and agents in the EU. In a ruling issued on February 7, 2018, the EU Court of Justice confirmed the validity of the application of the fee caps and other provisions in circumstances where three-party networks issue cards with a cobrand partner or through an agent, although the ruling provided only limited guidance as to when or how the provisions might apply in such circumstances. As a result, there can be no assurance we will be able to maintain our cobrand and agent relationships in their current form in the EU.

We are subject to certain provisions of the Bank Secrecy Act, as amended by the Patriot Act, with regard to maintaining effective AML programs. Similar AML requirements apply under the laws of most jurisdictions where we operate. Increased regulatory focus in this area could result in additional obligations or restrictions with respect to the types of products and services we may offer to consumers, the countries in which our cards may be used, and the types of customers and merchants who can obtain or accept our cards. Emerging technologies, such as digital currencies, could limit our ability to track the movement of funds. Money laundering, terrorist financing and other illicit activities involving our cards could result in enforcement action, and our reputation may suffer due to our customers' association with certain countries, persons or entities or the existence of any such transactions.

Various regulatory agencies and legislatures are also considering regulations and legislation covering identity theft, account management guidelines, credit bureau reporting, disclosure rules, security and marketing that would impact us directly, in part due to increased scrutiny of our underwriting and account management standards. These new requirements may restrict our ability to issue charge and credit cards or partner with other financial institutions, which could adversely affect our revenue growth.

See “Supervision and Regulation” for more information about certain laws and regulations to which we are subject and their impact on us.

Litigation and regulatory actions could subject us to significant fines, penalties, judgments and/or requirements resulting in significantly increased expenses, damage to our reputation and/or a material adverse effect on our business.

Businesses in the financial services and payments industries have historically been subject to significant legal actions, including class action lawsuits. Many of these actions have included claims for substantial compensatory or punitive damages. While we have historically relied on our arbitration clause in agreements with customers to limit our exposure to class action litigation, there can be no assurance that we will continue to be successful in enforcing our arbitration clause in the future and claims of the type we previously arbitrated could be subject to the complexities, risks and costs associated with class action cases. The continued focus of merchants on issues relating to the acceptance of various forms of payment may lead to additional litigation and other legal actions. Given the inherent uncertainties involved in litigation, and the very large or indeterminate damages sought in some matters asserted against us, there is significant uncertainty as to the ultimate liability we may incur from litigation matters.

We have been subject to regulatory actions and may continue to be subject to such actions, including governmental inquiries, investigations and enforcement proceedings, in the event of noncompliance or alleged noncompliance with laws or regulations. For example, we have been cooperating with certain governmental authorities that have requested information from, or served subpoenas on, us seeking information relating to a small, specialized part of our business, known as foreign exchange international payments (FXIP), which offers cross-border payments services primarily to small and middle market business customers in five countries, including the United States. In particular, we received investigative subpoenas from both the civil and criminal divisions of the U.S. Department of Justice as well as inquiries from the Federal Reserve, the OCC, the CFPB, the FDIC and others. FXIP accounts for less than one half of one percent of our total revenue net of interest expense and is unrelated to our card businesses. Relatedly, we are conducting a review with an outside law firm of FXIP’s pricing practices. We do not believe this matter will have a material adverse impact on our operations or results.



We expect that regulators will continue taking formal enforcement actions against financial institutions in addition to addressing supervisory concerns through non-public supervisory actions or findings, which could involve restrictions on our activities, among other limitations that could adversely affect our business. In addition, a violation of law or regulation by another financial institution is likely to give rise to an investigation by regulators and other governmental agencies of the same or similar practices by us. Further, a single event may give rise to numerous and overlapping investigations and proceedings. Regulatory action could subject us to significant fines, penalties or other requirements resulting in Card Member reimbursements, increased expenses, limitations or conditions on our business activities, and damage to our reputation and our brand, which could adversely affect our results of operations and financial condition.

We are subject to capital adequacy and liquidity rules, and if we fail to meet these rules, our business would be adversely affected.

Failure to meet current or future capital or liquidity requirements could compromise our competitive position and could result in restrictions imposed by the Federal Reserve, including limiting our ability to pay dividends, repurchase our capital stock, invest in our business, expand our business or engage in acquisitions.

Some elements of the capital and liquidity regimes are not yet final and certain developments could significantly impact the requirements applicable to financial institutions. For example, the Basel Committee finalized revisions to the standardized approach for credit risk and operational risk capital requirements. If these revisions are adopted in the United States, we could be required to hold significantly more capital. As a result, the ultimate impact on our long-term capital and liquidity planning and our results of operations is not certain, although an increase in our capital and liquid asset levels could lower our return on equity. As part of our required stress testing, we must continue to comply with applicable capital standards as calculated under the standardized approach in the severely adverse economic scenario published by the Federal Reserve each year. To satisfy these requirements, it may be necessary for us to hold additional capital in excess of that required by the Capital Rules.

Compliance with capital adequacy and liquidity rules requires a material investment of resources. An inability to meet regulatory expectations regarding our compliance with applicable capital adequacy and liquidity rules may also negatively impact the assessment of us and our U.S. bank subsidiary by federal banking regulators.

We continue to progress through the parallel run phase of Basel III advanced approaches implementation. To the extent that the advanced approaches requirements apply to us, our capital ratios calculated under the advanced approaches may be lower than under the standardized approach. In such a case, we may need to hold significantly more regulatory capital in order to maintain a given capital ratio.

For more information on capital adequacy requirements, see “Stress Testing and Capital Planning” and “Capital, Leverage and Liquidity Regulation” under “Supervision and Regulation.”

We are subject to restrictions that limit our ability to pay dividends and repurchase our capital stock. Our subsidiaries are also subject to restrictions that limit their ability to pay dividends to us, which may adversely affect our liquidity.

We are limited in our ability to pay dividends and repurchase capital stock by our regulators, who have broad authority to prohibit any action that would be considered an unsafe or unsound banking practice. For example, we are subject to a requirement to submit capital plans that include, among other things, projected dividend payments and repurchases of capital stock to the Federal Reserve for review. As part of the capital planning and stress testing process, our proposed capital actions are assessed against our ability to satisfy applicable capital requirements in the event of a stressed market environment. If the Federal Reserve objects to our capital plan or if we fail to satisfy applicable capital requirements, our ability to undertake capital actions may be restricted.

In addition, the Capital Rules include buffers that can be satisfied only with CET1 capital. If our risk-based capital ratios were to fall below the applicable buffer levels, we would be subject to certain restrictions on dividends, stock repurchases and other capital distributions, as well as discretionary bonus payments to executive officers.

Our ability to declare or pay dividends on, or to purchase, redeem or otherwise acquire, shares of our common stock will be prohibited, subject to certain exceptions, in the event that we do not declare and pay in full dividends for the last preceding dividend period of our Series B and Series C preferred stock.

American Express Company relies on dividends from its subsidiaries for liquidity, and federal and state laws, regulations and supervisory policy limit the amount of dividends that our subsidiaries may pay to the parent company. For example, our U.S. bank subsidiary, AENB, is subject to various statutory and regulatory limitations on its declaration and payment of dividends. These limitations may hinder our ability to access funds we may need to make payments on our obligations, make dividend payments on outstanding American Express Company capital stock or otherwise achieve strategic objectives.



Any reduction of, or elimination of, our common stock dividend or share repurchase program would likely adversely affect the market price of our common stock and market perceptions of American Express. For more information on bank holding company and depository institution dividend restrictions, see “Dividends and Other Capital Distributions” under “Supervision and Regulation,” as well as “Consolidated Capital Resources and Liquidity — Share Repurchases and Dividends” under “MD&A” and Note 23 to our “Consolidated Financial Statements.”

Regulation in the areas of privacy, data protection, account access and information and cyber security could increase our costs and affect or limit our business opportunities and how we collect and/or use personal information.

Legislators and regulators in the United States and other countries in which we operate are increasingly adopting or revising privacy, data protection and information and cyber security laws, including data localization, authentication and account access laws. As such laws are interpreted and applied (in some cases, with significant differences or conflicting requirements across jurisdictions), compliance and technology costs will continue to increase, particularly in the context of ensuring that adequate data protection, data transfer and account access mechanisms are in place.

Compliance with current or future privacy, data protection, account access and information and cyber security laws could significantly impact our collection, use, sharing, retention and safeguarding of consumer and/or employee information and could restrict our ability to fully maximize our closed-loop capability or provide certain products and services, which could materially and adversely affect our profitability.

Our failure to comply with privacy, data protection, account access and information and cyber security laws could result in potentially significant regulatory and/or governmental investigations and/or actions, litigation, fines, sanctions, ongoing regulatory monitoring, customer attrition, decreases in the use or acceptance of our cards and damage to our reputation and our brand. In recent years, there has been increasing regulatory enforcement and litigation activity in the areas of privacy, data protection and information and cyber security in the United States and in various countries in which we operate.

For more information on regulatory and legislative activity in this area, see “Privacy, Data Protection, Information and Cyber Security” under “Supervision and Regulation.”

We may not be able to effectively manage the operational, conduct and compliance risks to which we are exposed.

We consider operational risk to be the risk of not achieving business objectives due to inadequate or failed processes or information systems, poor data quality, human error or the external environment (e.g., natural disasters). Operational risk includes, among others, the risk that error or misconduct could result in a material financial misstatement, a failure to monitor a third party’s compliance with regulatory or legal requirements, or a failure to adequately monitor and control access to, or use of, data in our systems we grant to third-parties. As processes or organizations are changed, or new products and services are introduced, we may not fully appreciate or identify new operational risks that may arise from such changes. Through human error, fraud or malfeasance, conduct risk can result in harm to customers, broader markets and the company and its employees.

Compliance risk arises from the failure to adhere to applicable laws, rules, regulations and internal policies and procedures. Operational, conduct and compliance risks can expose us to reputational and legal risks as well as fines, civil money penalties or payment of damages and can lead to diminished business opportunities and diminished ability to expand key operations.

If we are not able to protect our intellectual property, or successfully defend against any infringement or misappropriation assertions brought against us, our revenue and profitability could be negatively affected.

We rely on a variety of measures to protect our intellectual property and control access to, and distribution of, our proprietary information. These measures may not prevent infringement of our intellectual property rights or misappropriation of our proprietary information and a resulting loss of competitive advantage. In addition, competitors or other third parties may allege that our systems, processes or technologies infringe on their intellectual property rights. Given the complex, rapidly changing and competitive technological and business environments in which we operate, and the potential risks and uncertainties of intellectual property-related litigation, a future assertion of an infringement or misappropriation claim against us could cause us to lose significant revenues, incur significant defense, license, royalty or technology development expenses, and/or pay significant monetary damages.



Tax legislative initiatives or assessments by governmental authorities could adversely affect our results of operations and financial condition.

We are subject to income and other taxes in the United States and in various foreign jurisdictions. The laws and regulations related to tax matters are extremely complex and subject to varying interpretations. Although management believes our positions are reasonable, we are subject to audit by the Internal Revenue Service in the United States and by tax authorities in all the jurisdictions in which we conduct business operations. We are being challenged in a number of countries regarding our application of value-added taxes (VAT) to certain transactions. While we believe we comply with all applicable VAT and other tax laws, rules and regulations in the relevant jurisdictions, the tax authorities may determine that we owe additional taxes or apply existing laws and regulations more broadly, which could result in a significant increase in liabilities for taxes and interest in excess of accrued liabilities.

New tax legislative initiatives may be proposed from time to time, which may impact our effective tax rate and could adversely affect our tax positions or tax liabilities. New guidance or modifications to the Tax Cuts and Jobs Act of 2017 (the Tax Act) could have an adverse effect on our results of operations. In addition, unilateral or multi-jurisdictional actions by various tax authorities, including an increase in tax audit activity, could have an adverse impact on our tax liabilities.

Changes in accounting principles or standards could adversely affect our reported financial results in a particular period, even if there are no underlying changes in the economics of the business.

We are subject to changes in and interpretations of financial accounting matters, which could change certain of the assumptions or estimates we previously used in preparing our financial statements, even if we do not change the way in which we transact or conduct our business. A change in accounting guidance can have a significant effect on our reported results, may retroactively affect previously reported results and could cause fluctuations in our reported results. For more information on recently issued accounting standards, see Note 1 to our “Consolidated Financial Statements.”

## Credit, Liquidity and Market Risks

## Our risk management policies and procedures may not be effective.

Our risk management framework seeks to identify and mitigate risk and appropriately balance risk and return. We have established policies and procedures intended to identify, monitor and manage the types of risk to which we are subject, including credit risk, market risk, asset liability risk, liquidity risk, operational risk, compliance risk, model risk, strategic and business risk and reputational risk. See “Risk Management” under “MD&A” for a discussion of the policies and procedures we use to identify, monitor and manage the risks we assume in conducting our businesses. Although we have devoted significant resources to develop our risk management policies and procedures and expect to continue to do so in the future, these policies and procedures, as well as our risk management techniques, such as our hedging strategies, may not be fully effective. There may also be risks that exist, or develop in the future, that we have not appropriately anticipated, identified or mitigated. As regulations and markets in which we operate continue to evolve, our risk management framework may not always keep sufficient pace with those changes. If our risk management framework does not effectively identify or mitigate our risks, we could suffer unexpected losses and could be materially adversely affected.

Management of our risks in some cases depends upon the use of analytical and/or forecasting models. Although we have a governance framework for model development and independent model validation, the modeling methodology or key assumptions could be erroneous or the models could be misused. In addition, issues with the quality or effectiveness of our data aggregation and validation procedures, as well as the quality and integrity of data inputs, could result in ineffective or inaccurate model outputs and reports. For example, models based on historical data sets might not be accurate predictors of future outcomes and their ability to appropriately predict future outcomes may degrade over time. If our decisions are based on incorrect or misused models and assumptions or we fail to manage data inputs effectively and to aggregate or analyze data in an accurate and timely manner, we may face adverse consequences, such as financial loss, poor business and strategic decision-making, or damage to our reputation. In addition, some decisions our regulators make, including those related to our capital distribution plans, may be adversely impacted if they perceive the quality of our models to be insufficient.



We may not be able to effectively manage individual or institutional credit risk, or credit trends that can affect spending on card products and the ability of customers and partners to pay us, which could have a material adverse effect on our results of operations and financial condition.

We are exposed to both individual credit risk, principally from consumer and small business Card Member receivables and loans, and institutional credit risk from corporate Card Member receivables and loans, merchants, network partners, loyalty coalition partners and treasury and investment counterparties. Third parties may default on their obligations to us due to bankruptcy, lack of liquidity, operational failure or other reasons. General economic factors, such as the rate of inflation, unemployment levels and interest rates, may result in greater delinquencies that lead to greater credit losses. Country, regional and political risks can also contribute to credit risk. A customer’s ability and willingness to repay us can be negatively impacted not only by economic, market, political and social conditions but also a customer’s other payment obligations.

Our ability to assess creditworthiness may be impaired if the criteria or models we use to manage our credit risk prove inaccurate in predicting future losses, which could cause our losses to rise and have a negative impact on our results of operations. Further, our pricing strategies may not offset the negative impact on profitability caused by increases in delinquencies and losses; thus any material increases in delinquencies and losses beyond our current estimates could have a material adverse impact on us.

Rising delinquencies and rising rates of bankruptcy are often precursors of future write-offs and may require us to increase our reserve for loan losses. Higher write-off rates and the resulting increase in our reserves for loan and receivable losses adversely affect our profitability and the performance of our securitizations, and may increase our cost of funds.

Although we make estimates to provide for credit losses in our outstanding portfolio of loans and receivables, these estimates may not be accurate. In addition, the information we use in managing our credit risk may be inaccurate or incomplete. Although we regularly review our credit exposure to specific clients and counterparties and to specific industries, countries and regions that we believe may present credit concerns, default risk may arise from events or circumstances that are difficult to foresee or detect, such as fraud. In addition, our ability to manage credit risk may be adversely affected by legal or regulatory changes (such as restrictions on collections or changes in bankruptcy laws, minimum payment regulations and re-age guidance). Increased credit risk, whether resulting from underestimating the credit losses inherent in our portfolio of loans and receivables, deteriorating economic conditions (particularly in the United States where approximately 74 percent of our revenues were generated in 2018), increases in the level of loan balances, changes in our mix of business or otherwise, could require us to increase our provisions for losses and could have a material adverse effect on our results of operations and financial condition.

## Continued interest rate increases and changes to reference rates could materially adversely affect our earnings.

If the rate of interest we pay on our borrowings increases more than the rate of interest we earn on our loans, our net interest yield, and consequently our net income, could fall. Our interest expense was approximately $2.9 billion for the year ended December 31, 2018. A hypothetical 100 basis point increase in market interest rates would have resulted in a decrease to our annual net interest income of approximately $177 million as of December 31, 2018. We expect the rates we pay on our deposits will increase as benchmark interest rates increase. In addition, interest rate changes may affect customer behavior, such as impacting the loan balances Card Members carry on their credit cards or their ability to make payments as higher interest rates lead to higher payment requirements, further impacting our results of operations.

As a result of recent regulatory and other legal proceedings, actions by regulators or law enforcement agencies may result in changes to the manner in which the London interbank offered rate (LIBOR) is determined, its discontinuance or the establishment of alternative reference rates. At this time, it is not possible to predict the effect that these developments, any discontinuance, modification or other reforms to LIBOR or any other reference rate, the establishment of alternative reference rates, or the impact of any such events on contractual mechanisms may have on the markets, us or our floating rate debt securities. Uncertainty as to the nature of such potential discontinuance, modification, alternative reference rates or other reforms may negatively impact market liquidity, our access to funding required to operate our business and the trading market for our floating rate debt securities. Furthermore, the use of alternative reference rates or other reforms could cause the interest payable on our outstanding floating rate debt securities to be materially different, and potentially higher, than expected.

For a further discussion of our interest rate risk, see “Risk Management — Market Risk Management Process” under “MD&A.”



Adverse financial market conditions may significantly affect our ability to meet liquidity needs, access to capital and cost of capital.

We need liquidity to pay merchants, operating and other expenses, interest on debt and dividends on capital stock and to repay maturing liabilities. The principal sources of our liquidity are payments from Card Members, proceeds from the issuance of unsecured medium- and long-term notes and asset securitizations and direct and third-party sourced deposits, cash flows from our investment portfolio, cash and cash equivalents, securitized borrowings through our secured financing facilities, a committed bank borrowing facility and the Federal Reserve discount window.

Our ability to obtain financing in the debt capital markets for unsecured term debt and asset securitizations is dependent on market conditions. Disruptions, uncertainty or volatility across the financial markets, as well as adverse developments affecting our competitors and the financial industry generally, could negatively impact market liquidity and limit our access to funding required to operate our business. Such market conditions may also limit our ability to replace, in a timely manner, maturing liabilities, satisfy regulatory capital requirements and access the funding necessary to grow our business. In some circumstances, we may incur an unattractive cost to raise capital, which could decrease profitability and significantly reduce financial flexibility.

For a further discussion of our liquidity and funding needs, see “Consolidated Capital Resources and Liquidity — Funding Programs and Activities” under “MD&A.”

Any reduction in our and our subsidiaries' credit ratings could increase the cost of our funding from, and restrict our access to, the capital markets and have a material adverse effect on our results of operations and financial condition.

Rating agencies regularly evaluate us and our subsidiaries, and their ratings of our and our subsidiaries' long-term and short-term debt and deposits are based on a number of factors, including financial strength, as well as factors not within our control, including conditions affecting the financial services industry generally, and the wider state of the economy. Our and our subsidiaries' ratings could be downgraded at any time and without any notice by any of the rating agencies, which could, among other things, adversely limit our access to the capital markets and adversely affect the cost and other terms upon which we and our subsidiaries are able to obtain funding.

Adverse currency fluctuations and foreign exchange controls could decrease earnings we receive from our international operations and impact our capital.

During 2018, approximately 26 percent of our total revenues net of interest expense were generated from activities outside the United States. We are exposed to foreign exchange risk from our international operations, and accordingly the revenue we generate outside the United States is subject to unpredictable fluctuations if the values of other currencies change relative to the U.S. dollar (including as a result of Brexit), which could have a material adverse effect on our results of operations.

Foreign exchange regulations or capital controls might restrict or prohibit the conversion of other currencies into U.S. dollars or our ability to transfer them. Political and economic conditions in other countries could also impact the availability of foreign exchange for the payment by the local card issuer of obligations arising out of local Card Members' spending outside such country and for the payment by Card Members who are billed in a currency other than their local currency. Substantial and sudden devaluation of local Card Members' currency can also affect their ability to make payments to the local issuer of the card in connection with spending outside the local country. The occurrence of any of these circumstances could further impact our results of operations.

Continuing concerns regarding the euro may cause the value of the euro to continue to fluctuate and could lead to the reintroduction of individual currencies in one or more Eurozone countries, or, in more extreme circumstances, the possible dissolution of the euro currency entirely. The reintroduction of certain individual country currencies, a significant devaluation of the euro or the complete dissolution of the euro could adversely affect the value of our euro-denominated assets and liabilities.

Potential developments regarding the euro could also have an adverse impact on consumer and business behavior in Europe and globally, which could have a material adverse effect on our business, financial condition and results of operations.

An inability to accept or maintain deposits due to market demand or regulatory constraints could materially adversely affect our liquidity position and our ability to fund our business.

Our U.S. bank subsidiary, AENB, accepts deposits directly from consumers through American Express Personal Savings, as well as from individuals through third-party brokerage networks, and uses the proceeds as a source of funding. As of December 31, 2018, we had approximately $69.1 billion in total U.S. retail deposits, of which a significant amount had been raised through third-party brokerage networks. We face strong competition with regard to deposits, and pricing and product changes may adversely affect our ability to attract and retain cost-effective deposit balances. If we are required to offer higher interest rates to attract or maintain deposits, our funding costs will be adversely impacted.



Our ability to obtain deposit funding and offer competitive interest rates on deposits is also dependent on AENB’s capital levels. The FDIA’s brokered deposit provisions and related FDIC rules in certain circumstances prohibit banks from accepting or renewing brokered deposits and apply other restrictions, such as a cap on interest rates that can be paid. Additionally, our regulators can adjust applicable capital requirements at any time and have authority to place limitations on our deposit businesses. An inability to attract or maintain deposits in the future could materially adversely affect our ability to fund our business.

The value of our assets or liabilities may be adversely impacted by economic, political or market conditions.

Market risk includes the loss in value of portfolios and financial instruments due to adverse changes in market variables, which could negatively impact our financial condition. We held approximately $4.7 billion of investment securities as of December 31, 2018. In the event that actual default rates of these investment securities were to significantly change from historical patterns due to economic conditions or otherwise, it could have a material adverse impact on the value of our investment portfolio, potentially resulting in impairment charges. Defaults or economic disruptions, even in countries or territories in which we do not have material investment exposure, conduct business or have operations, could adversely affect us.

## ITEM 1B. UNRESOLVED STAFF COMMENTS

Not applicable.

## ITEM 2. PROPERTIES

Our principal executive offices are in a 2.2 million square foot building located in lower Manhattan on land leased from the Battery Park City Authority for a term expiring in 2069. We have an approximately 49 percent ownership interest in the building and an affiliate of Brookfield Financial Properties owns the remaining approximately 51 percent interest in the building. We also lease space in the building from Brookfield’s affiliate.

Other owned or leased principal locations include American Express offices in Sunrise, Florida, Phoenix, Arizona, Salt Lake City, Utah, Mexico City, Mexico, Sydney, Australia, Singapore, Gurgaon, India, Manila, Philippines, and Brighton, England; the American Express data centers in Phoenix, Arizona and Greensboro, North Carolina; the headquarters for American Express Services Europe Limited in London, England; and the Amex Bank of Canada and Amex Canada Inc. headquarters in Toronto, Ontario, Canada.

Generally, we lease the premises we occupy in other locations. We believe the facilities we own or occupy suit our needs and are well maintained.



## ITEM 3. LEGAL PROCEEDINGS

In the ordinary course of business, we are subject to various pending and potential legal actions, arbitration proceedings, claims, investigations, examinations, information gathering requests, subpoenas, inquiries and matters relating to compliance with laws and regulations (collectively, legal proceedings).

We do not believe we are a party to, nor are any of our properties the subject of, any legal proceeding that would have a material adverse effect on our consolidated financial condition or liquidity. However, in light of the uncertainties involved in such matters, including the fact that some pending legal proceedings are at preliminary stages and seek an indeterminate amount of damages, it is possible that the outcome of legal proceedings could have a material impact on our results of operations. In addition, it is possible that significantly increased merchant steering or other actions impairing the Card Member experience as a result of an adverse resolution in one or any combination of the merchant cases described below could have a material adverse effect on our business. Certain legal proceedings involving us or our subsidiaries are described below. For additional information, see Note 13 to our “Consolidated Financial Statements.”

## Antitrust Matters

Individual merchant cases and a putative merchant class action, which were consolidated in 2011 and collectively captioned In re: American Express Anti-Steering Rules Antitrust Litigation (II), are pending in the Eastern District of New York against us alleging that provisions in our merchant agreements prohibiting merchants from differentially surcharging our cards or steering a customer to use another network’s card or another type of general-purpose card (“anti-steering” and “non-discrimination” contractual provisions) violate U.S. antitrust laws. The individual merchant cases seek damages in unspecified amounts and injunctive relief. Following the Supreme Court decision in Ohio v. American Express Co. in favor of American Express, plaintiffs in both the individual merchant cases and the putative merchant class action filed amended complaints. Trial has been scheduled in the individual merchant cases for June 2019.

In July 2004, we were named as a defendant in another putative class action filed in the Southern District of New York and subsequently transferred to the Eastern District of New York, captioned The Marcus Corporation v. American Express Co., et al., in which the plaintiffs allege an unlawful antitrust tying arrangement between certain of our charge cards and credit cards in violation of various state and federal laws. The plaintiffs in this action seek injunctive relief and an unspecified amount of damages.

On March 8, 2016, plaintiffs B&R Supermarket, Inc. d/b/a Milam’s Market and Grove Liquors LLC, on behalf of themselves and others, filed a suit, captioned B&R Supermarket, Inc. d/b/a Milam’s Market, et al. v. Visa Inc., et al., for violations of the Sherman Antitrust Act, the Clayton Antitrust Act, California’s Cartwright Act and unjust enrichment in the United States District Court for the Northern District of California, against American Express Company, other credit and charge card networks, other issuing banks and EMVCo, LLC. Plaintiffs allege that the defendants, through EMVCo, conspired to shift liability for fraudulent, faulty and otherwise rejected consumer credit card transactions from themselves to merchants after the implementation of EMV chip payment terminals. Plaintiffs seek damages and injunctive relief. An amended complaint was filed on July 15, 2016. On September 30, 2016, the court denied our motion to dismiss as to claims brought by merchants who do not accept American Express cards, and on May 4, 2017, the California court transferred the case to the United States District Court for the Eastern District of New York.

## Corporate Matters

On July 30, 2015, plaintiff Plumbers and Steamfitters Local 137 Pension Fund, on behalf of themselves and other purchasers of American Express stock, filed a suit, captioned Plumbers and Steamfitters Local 137 Pension Fund v. American Express Co., Kenneth I. Chenault and Jeffrey C. Campbell, in the United States District Court for the Southern District of New York for violation of federal securities law, alleging that the Company deliberately issued false and misleading statements to, and omitted important information from, the public relating to the financial importance of the Costco cobrand relationship to the Company, including, but not limited to, the decision to accelerate negotiations to renew the cobrand agreement. The plaintiff sought damages and injunctive relief. On October 2, 2017, the Court granted defendants’ motion to dismiss the plaintiff’s amended complaint. The plaintiff has appealed the court’s decision.

## ITEM 4. MINE SAFETY DISCLOSURES

Not applicable.



## ITEM 5. MARKET FOR REGISTRANT'S COMMON EQUITY, RELATED STOCKHOLDER MATTERS AND ISSUER PURCHASES OF EQUITY SECURITIES

(a) Our common stock trades principally on The New York Stock Exchange under the trading symbol AXP. As of December 31, 2018, we had 21,078 common shareholders of record. You can find price and dividend information concerning our common stock in Note 27 to our “Consolidated Financial Statements.” For information on dividend restrictions, see “Dividends and Other Capital Distributions” under “Supervision and Regulation” and Note 23 to our “Consolidated Financial Statements.” You can find information on securities authorized for issuance under our equity compensation plans under the caption “Executive Compensation — Equity Compensation Plans” to be contained in our definitive 2019 proxy statement for our Annual Meeting of Shareholders, which is scheduled to be held on May 7, 2019. The information to be found under such caption is incorporated herein by reference. Our definitive 2019 proxy statement for our Annual Meeting of Shareholders is expected to be filed with the Securities and Exchange Commission (SEC) in March 2019 (and, in any event, not later than 120 days after the close of our most recently completed fiscal year).

## Stock Performance Graph

The information contained in this Stock Performance Graph section shall not be deemed to be “soliciting material” or “filed” or incorporated by reference in future filings with the SEC, or subject to the liabilities of Section 18 of the Exchange Act, except to the extent that we specifically incorporate it by reference into a document filed under the Securities Act or the Exchange Act.

The following graph compares the cumulative total shareholder return on our common shares with the total return on the S&P 500 Index and the S&P Financial Index for the last five years. It shows the growth of a $100 investment on December 31, 2013, including the reinvestment of all dividends.

Cumulative Value of $100 Invested on December 31, 2013



<table><tr><td>Year-end Data</td><td></td><td>2013</td><td></td><td>2014</td><td></td><td>2015</td><td></td><td>2016</td><td></td><td>2017</td><td></td><td>2018</td></tr><tr><td>American Express</td><td>$</td><td>100.00</td><td>$</td><td>103.67</td><td>$</td><td>78.56</td><td>$</td><td>85.29</td><td>$</td><td>116.18</td><td>$</td><td>113.12</td></tr><tr><td>S&amp;P 500 Index</td><td>$</td><td>100.00</td><td>$</td><td>113.68</td><td>$</td><td>115.24</td><td>$</td><td>129.02</td><td>$</td><td>157.17</td><td>$</td><td>150.27</td></tr><tr><td>S&amp;P Financial Index</td><td>$</td><td>100.00</td><td>$</td><td>115.18</td><td>$</td><td>113.38</td><td>$</td><td>139.17</td><td>$</td><td>169.98</td><td>$</td><td>147.82</td></tr></table>



## (b) Not applicable.

## (c) Issuer Purchases of Securities

The table below sets forth the information with respect to purchases of our common stock made by or on behalf of us during the quarter ended December 31, 2018.

<table><tr><td></td><td>Total Number of Shares Purchased</td><td>Average Price Paid Per Share</td><td>Total Number of Shares Purchased as Part of Publicly Announced Plans or Programs \( ^{(c)} \)</td><td>Maximum Number of Shares that May Yet Be Purchased Under the Plans or Programs</td></tr><tr><td>October 1-31, 2018</td><td></td><td></td><td></td><td></td></tr><tr><td>Repurchase program \( ^{(a)} \)</td><td>4,651,950</td><td>1094.50</td><td>4,651,950</td><td>72,927,442</td></tr><tr><td>Employee transactions \( ^{(b)} \)</td><td>4</td><td>110.90</td><td>N/A</td><td>N/A</td></tr><tr><td>November 1-30, 2018</td><td></td><td></td><td></td><td></td></tr><tr><td>Repurchase program \( ^{(a)} \)</td><td>—</td><td>N/A</td><td>—</td><td>72,927,442</td></tr><tr><td>Employee transactions \( ^{(b)} \)</td><td>40,693</td><td>1091.25</td><td>N/A</td><td>N/A</td></tr><tr><td>December 1-31, 2018</td><td></td><td></td><td></td><td></td></tr><tr><td>Repurchase program \( ^{(a)} \)</td><td>2,987,808</td><td>1091.01</td><td>2,987,808</td><td>69,939,634</td></tr><tr><td>Employee transactions \( ^{(b)} \)</td><td>—</td><td>N/A</td><td>N/A</td><td>N/A</td></tr><tr><td>Total</td><td></td><td></td><td></td><td></td></tr><tr><td>Repurchase program \( ^{(a)} \)</td><td>7,639,758</td><td>1093.14</td><td>7,639,758</td><td>69,939,634</td></tr><tr><td>Employee transactions \( ^{(b)} \)</td><td>40,697</td><td>1091.25</td><td>N/A</td><td>N/A</td></tr></table>

(a) On September 26, 2016, the Board of Directors authorized the repurchase of up to 150 million shares of common stock from time to time, subject to market conditions and the Federal Reserve’s non-objection to our capital plans. This authorization replaced the prior repurchase authorization and does not have an expiration date. See “MD&A – Consolidated Capital Resources and Liquidity” for additional information regarding share repurchases.

(b) Includes: (i) shares surrendered by holders of employee stock options who exercised options (granted under our incentive compensation plans) in satisfaction of the exercise price and/or tax withholding obligation of such holders and (ii) restricted shares withheld (under the terms of grants under our incentive compensation plans) to offset tax withholding obligations that occur upon vesting and release of restricted shares. Our incentive compensation plans provide that the value of the shares delivered or attested to, or withheld, be based on the price of our common stock on the date the relevant transaction occurs.

(c) Share purchases under publicly announced programs are made pursuant to open market purchases or privately negotiated transactions (including employee benefit plans) as market conditions warrant and at prices we deem appropriate.



## ITEM 6. SELECTED FINANCIAL DATA

<table><tr><td></td><td>2018</td><td>2017 (a)</td><td>2016 (a)</td><td>2015</td><td>2014</td></tr><tr><td>Operating Results (\\( in Millions)</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Total revenues net of interest expense</td><td>$ 40,338</td><td>$ 36,878</td><td>$ 35,438</td><td>$ 32,818</td><td>$ 34,188</td></tr><tr><td>Provisions for losses(b)</td><td>3,352</td><td>2,760</td><td>2,027</td><td>1,988</td><td>2,044</td></tr><tr><td>Expenses(c)</td><td>28,864</td><td>26,693</td><td>25,369</td><td>22,892</td><td>23,153</td></tr><tr><td>Pretax income</td><td>8,122</td><td>7,425</td><td>8,042</td><td>7,938</td><td>8,991</td></tr><tr><td>Income tax provision</td><td>1,201</td><td>4,677</td><td>2,667</td><td>2,775</td><td>3,106</td></tr><tr><td>Net income</td><td>$ 6,921</td><td>$ 2,748</td><td>$ 5,375</td><td>$ 5,163</td><td>$ 5,885</td></tr><tr><td>Return on average equity(d)</td><td>33.5 %</td><td>13.2 %</td><td>25.8 %</td><td>24.0 %</td><td>29.1 %</td></tr><tr><td>Return on average assets(d)</td><td>3.8 %</td><td>1.6 %</td><td>3.4 %</td><td>3.3 %</td><td>3.8 %</td></tr><tr><td>Balance Sheet (\\) in Millions)</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Cash and cash equivalents</td><td>$ 27,445</td><td>$ 32,927</td><td>$ 25,208</td><td>$ 22,762</td><td>$ 22,288</td></tr><tr><td>Card Member loans and receivables HFS</td><td>—</td><td>—</td><td>—</td><td>14,992</td><td>—</td></tr><tr><td>Accounts receivable, net</td><td>58,227</td><td>56,735</td><td>50,123</td><td>46,695</td><td>47,000</td></tr><tr><td>Loans, net</td><td>83,396</td><td>74,300</td><td>65,461</td><td>58,799</td><td>70,104</td></tr><tr><td>Investment securities</td><td>4,647</td><td>3,159</td><td>3,157</td><td>3,759</td><td>4,431</td></tr><tr><td>Total assets</td><td>188,602</td><td>181,196</td><td>158,917</td><td>161,184</td><td>159,103</td></tr><tr><td>Customer deposits</td><td>69,960</td><td>64,452</td><td>53,042</td><td>54,997</td><td>44,171</td></tr><tr><td>Travelers Cheques outstanding and other prepaid products</td><td>2,295</td><td>2,555</td><td>2,774</td><td>3,247</td><td>3,673</td></tr><tr><td>Short-term borrowings</td><td>3,100</td><td>3,278</td><td>5,581</td><td>4,812</td><td>3,480</td></tr><tr><td>Long-term debt</td><td>58,423</td><td>55,804</td><td>46,990</td><td>48,061</td><td>57,955</td></tr><tr><td>Shareholders&#x27; equity</td><td>$ 22,290</td><td>$ 18,261</td><td>$ 20,523</td><td>$ 20,673</td><td>$ 20,673</td></tr><tr><td>Average shareholders&#x27; equity to average total assets ratio</td><td>11.3 %</td><td>12.5 %</td><td>13.2 %</td><td>13.5 %</td><td>13.1 %</td></tr><tr><td>Common Share Statistics(e)</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Earnings per share:</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Net income attributable to common shareholders:(f)</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Basic</td><td>$ 7.93</td><td>$ 3.00</td><td>$ 5.63</td><td>$ 5.07</td><td>$ 5.58</td></tr><tr><td>Diluted</td><td>7.91</td><td>2.99</td><td>5.61</td><td>5.05</td><td>5.56</td></tr><tr><td>Cash dividends declared per common share</td><td>1.48</td><td>1.34</td><td>1.22</td><td>1.13</td><td>1.01</td></tr><tr><td>Dividend payout ratio(g)</td><td>18.7%</td><td>44.7%</td><td>21.7%</td><td>22.3%</td><td>18.1%</td></tr><tr><td>Book value per common share</td><td>24.45</td><td>19.42</td><td>20.95</td><td>19.71</td><td>20.21</td></tr><tr><td>Average common shares outstanding (millions):</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Basic</td><td>856</td><td>883</td><td>933</td><td>999</td><td>1,045</td></tr><tr><td>Diluted</td><td>859</td><td>886</td><td>935</td><td>1,003</td><td>1,051</td></tr><tr><td>Shares outstanding at period end (millions)</td><td>847</td><td>859</td><td>904</td><td>969</td><td>1,023</td></tr><tr><td>Other Statistics</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Number of employees at period end (thousands):</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>United States</td><td>21</td><td>20</td><td>21</td><td>21</td><td>22</td></tr><tr><td>Outside the United States</td><td>38</td><td>35</td><td>35</td><td>34</td><td>32</td></tr><tr><td>Total</td><td>59</td><td>55</td><td>56</td><td>55</td><td>54</td></tr><tr><td>Number of shareholders of record</td><td>21,078</td><td>22,262</td><td>23,572</td><td>24,704</td><td>25,767</td></tr></table>

(a) Previously disclosed amounts have been restated in conjunction with the adoption of the new revenue recognition standard. Refer to Note 1 to the “Consolidated Financial Statements” for additional information.

(b) Beginning December 1, 2015 through to the sale completion dates, did not reflect provisions for Card Member loans and receivables related to our cobrand partnerships with JetBlue Airways Corporation (JetBlue) and Costco Wholesale Corporation (Costco) in the United States (the HFS portfolios).

(c) Beginning December 1, 2015 through to the sale completion dates, included the valuation allowance adjustment associated with the HFS portfolios.

(d) Return on average equity and return on average assets are calculated by dividing one-year period of net income by one-year average of total shareholders' equity or total assets, respectively.

(e) Our common stock trades principally on The New York Stock Exchange under the trading symbol AXP.

(f) Represents net income, less earnings allocated to participating share awards and dividends on preferred shares.

(g) Calculated on year’s dividends declared per common share as a percentage of the year’s net income available per common share.



# ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS (MD&A)
EXECUTIVE OVERVIEW

## BUSINESS INTRODUCTION

We are a global services company with three reportable operating segments: Global Consumer Services Group (GCSG), Global Commercial Services (GCS) and Global Merchant and Network Services (GMNS). Corporate functions and certain other businesses and operations are included in Corporate & Other.

The following types of revenue are generated from our various products and services:

- Discount revenue, our largest revenue source, primarily represents the amount we earn on transactions occurring at merchants that have entered into a card acceptance agreement with us, or a Global Network Services (GNS) partner or other third-party merchant acquirer, for facilitating transactions between the merchants and Card Members. The amount of fees charged for accepting our cards as payment for goods or services, or merchant discount, varies with, among other factors, the industry in which the merchant does business, the merchant's overall American Express-related transaction volume, the method of payment, the settlement terms with the merchant, the method of submission of transactions and, in certain instances, the geographic scope for the related card acceptance agreement between the merchant and us (e.g., domestic or global) and the transaction amount. In some instances, an additional flat transaction fee is assessed as part of the merchant discount, and additional fees may be charged such as a variable fee for “non-swiped” card transactions or for transactions using cards issued outside the United States at merchants located in the United States;

• Interest on loans, principally represents interest income earned on outstanding balances;

- Net card fees, represent revenue earned from annual card membership fees, which vary based on the type of card and the number of cards for each account;

- Other fees and commissions, primarily represent Card Member delinquency fees, foreign currency conversion fees charged to Card Members, Membership Rewards program fees, loyalty coalition-related fees, travel commissions and fees, and service fees earned from merchants; and

- Other revenue, primarily represents revenues arising from contracts with partners of our Global Network Services (GNS) business (including commissions and signing fees less issuer rate payments), cross-border Card Member spending, ancillary merchant-related fees, insurance premiums earned from Card Members, prepaid card and Travelers Cheque-related revenue and earnings from equity method investments (including the American Express Global Business Travel Joint Venture (the GBT JV)).

## FINANCIAL HIGHLIGHTS

For 2018, we reported net income of $6.9 billion and diluted earnings per share of $7.91. This compared to $2.7 billion of net income and $2.99 diluted earnings per share for 2017, and $5.4 billion of net income and $5.61 diluted earnings per share for 2016.

2018 results included:

• $496 million of certain discrete tax benefits in the fourth quarter.

2017 results included:

• A $2.6 billion tax charge related to the Tax Cuts and Jobs Act (the Tax Act) in the fourth quarter.

2016 results included:

- A $1.1 billion ($677 million after tax) gain on the sale of Card Member loans and receivables related to our cobrand partnership with Costco in the second quarter;

• $410 million ($266 million after tax) of net restructuring charges; and

- A $127 million ($79 million after tax) gain on the sale of Card Member loans and receivables related to our cobrand partnership with JetBlue in the first quarter.

## NON-GAAP MEASURES

We prepare our Consolidated Financial Statements in accordance with accounting principles generally accepted in the United States of America (GAAP). However, certain information included within this report constitutes non-GAAP financial measures. Our calculations of non-GAAP financial measures may differ from the calculations of similarly titled measures by other companies.



## TAX CUTS AND JOBS ACT

On December 22, 2017, the U.S. government enacted comprehensive tax legislation commonly referred to as the Tax Act, which made broad and complex changes to the U.S. federal corporate income tax rules. Most notably, effective January 1, 2018, the Tax Act reduced the U.S. federal statutory corporate income tax rate from 35 percent to 21 percent, introduced a territorial tax system in which future dividends paid from earnings outside the United States to a U.S. corporation are not subject to U.S. federal taxation and imposed new U.S. federal corporate income taxes on certain foreign operations. For 2019, we estimate that our tax rate will be approximately 22 percent, before discrete tax items.

## BUSINESS ENVIRONMENT

Our results for 2018 reflect strong performance and our focus on, and investment in, our four strategic imperatives – expand our leadership in the premium consumer space, build on our strong position in commercial payments, strengthen our global, integrated network and make American Express an essential part of our customers' digital lives. Billings and revenue growth reflected momentum across our businesses. We continued to invest in new services and Card Member benefits, new card acquisitions and expanding our merchant network. During the year, we returned a significant amount of capital to our shareholders through our share buyback program and an increase in our dividend, while increasing our capital ratios. Our results also included the benefit of a lower tax provision due to a reduction in the U.S. corporate income tax rate resulting from the Tax Act, along with several discrete tax benefits.

Our worldwide billed business increased 9 percent over the prior year, reflecting strong proprietary billings growth both in the U.S. and internationally, and across customer segments. Proprietary billings growth was driven by increased spending within our premium consumer base, as well as consistent double digit growth throughout the year from our small and medium enterprise business customers. GNS billed business declined due to the ongoing and expected impact of changes in the regulatory environment in the EU and Australia; excluding the billings from those geographies, GNS billed business grew 8 percent year-over-year.

Revenues net of interest expense increased 9 percent, reflecting growth in Card Member spending, net interest income and card fees, partially offset by a year-over-year decline in the average discount rate. We continue to be focused on driving discount revenue growth, not the average discount rate. Card fee revenue saw double digit year-over-year growth and reflected increased engagement from both new and existing customers as a result of the benefits that we have added to our card products around the world.

Card Member loans grew year-over-year, as we continued to expand our lending relationships with existing customers and acquired new Card Members, including the acquisition of the portion of the Hilton cobrand portfolio that we did not previously own (the acquired Hilton portfolio). Provisions for losses increased, reflecting growth in the loan portfolio and a higher lending write-off rate. Write-off rates continue to modestly increase due to ongoing seasoning of our loan portfolio.

Spending on customer engagement (the aggregate of rewards, Card Member services and marketing and business development expenses) increased year-over-year across all categories. Increases in rewards and Card Member services reflected the growth in billings and continued higher levels of investment across many of our premium travel services. Marketing and business development expense increased due to higher spending on growth initiatives, including new card acquisition, our global brand campaign, continued investments in our cobrand partnerships and higher corporate client incentives. While impacted by several discrete items, operating expenses were flat year-over-year and remained well controlled, which allowed for additional investment in customer engagement.

We plan to continue making investments in our business to generate and sustain a strong level of revenue growth, which we believe is the foundation for steady and consistent double-digit EPS growth. While we continue to see some headwinds from an uncertain economic environment, regulation in countries around the world and intense competition, we remain focused on delivering differentiated value to our merchants, Card Members and business partners and delivering appropriate returns to our shareholders.

See “Supervision and Regulation” in “Business” for information on legislative and regulatory changes that could have a material adverse effect on our results of operations and financial condition and “Risk Factors” for information on the potential impacts of economic, political and competitive conditions and certain litigation and regulatory matters on our business.



## CONSOLIDATED RESULTS OF OPERATIONS

Effective January 1, 2018, we adopted new revenue recognition guidance using the full retrospective method, which applies the new standard to each prior reporting period presented, starting January 1, 2016. The adoption changed the recognition timing and classification of certain revenues and expenses, including changes to the presentation of certain credit and charge card related costs that were previously netted against discount revenue. The adoption did not have a significant impact on our consolidated financial position, net income, equity or cash flows. Refer to Note 1 to the “Consolidated Financial Statements” for additional information. In addition, we reclassified certain business development expenses, from Other expenses to Marketing and business development expenses, which was not directly attributable to the adoption of the new revenue recognition guidance.

During 2018, we changed the methodology used to allocate certain corporate overhead costs and interest income and expense to the operating segments, and made minor changes to the intercompany settlement process. Prior period amounts have been revised to conform to the current period presentation.

TABLE 1: SUMMARY OF FINANCIAL PERFORMANCE

<table><tr><td colspan="3">Years Ended December 31,</td><td colspan="3">Change</td><td colspan="3">Change</td></tr><tr><td colspan="3">(Millions, except percentages and per share amounts)</td><td>2018</td><td>2017</td><td>2016</td><td colspan="3">2018 vs. 2017</td></tr><tr><td>Total revenues net of interest expense</td><td>$</td><td>40,338</td><td>$ 36,878</td><td>$ 35,438</td><td>$ 3,460</td><td>9 %</td><td>$ 1,440</td><td>4 %</td></tr><tr><td>Provisions for losses</td><td></td><td>3,352</td><td>2,760</td><td>2,027</td><td>592</td><td>21</td><td>733</td><td>36</td></tr><tr><td>Expenses</td><td></td><td>28,864</td><td>26,693</td><td>25,369</td><td>2,171</td><td>8</td><td>1,324</td><td>5</td></tr><tr><td>Pretax income</td><td></td><td>8,122</td><td>7,425</td><td>8,042</td><td>697</td><td>9</td><td>(617)</td><td>(8)</td></tr><tr><td>Income tax provision</td><td></td><td>1,201</td><td>4,677</td><td>2,667</td><td>(3,476)</td><td>(74)</td><td>2,010</td><td>75</td></tr><tr><td>Net income</td><td></td><td>6,921</td><td>2,748</td><td>5,375</td><td>4,173</td><td>#</td><td>(2,627)</td><td>(49)</td></tr><tr><td>Earnings per common share — diluted \( ^{(a)} \)</td><td>$</td><td>7.91</td><td>$ 2.99</td><td>$ 5.61</td><td>$ 4.92</td><td>#%</td><td>$ (2.62)</td><td>(47)%</td></tr><tr><td>Return on average equity \( ^{(b)} \)</td><td></td><td>33.5%</td><td>13.2%</td><td>25.8%</td><td></td><td></td><td></td><td></td></tr><tr><td>Effective tax rate (ETR)</td><td></td><td>14.8%</td><td>63.0%</td><td>33.2%</td><td></td><td></td><td></td><td></td></tr><tr><td>Adjustments to ETR \( ^{(c)} \)</td><td></td><td>6.1%</td><td>(34.7)%</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Adjusted ETR \( ^{(c)} \)</td><td></td><td>20.9%</td><td>28.3%</td><td></td><td></td><td></td><td></td><td></td></tr></table>

# Denotes a variance greater than 100 percent

(a) Earnings per common share — diluted was reduced by the impact of (i) earnings allocated to participating share awards and other items of $54 million, $21 million and $43 million for the years ended December 31, 2018, 2017 and 2016, respectively, and (ii) dividends on preferred shares of $80 million, $81 million and $80 million for the years ended December 31, 2018, 2017 and 2016, respectively.

(b) Return on average equity (ROE) is computed by dividing (i) one-year period net income ($6.9 billion, $2.7 billion and $5.4 billion for 2018, 2017 and 2016, respectively) by (ii) one-year average total shareholders' equity ($20.7 billion for 2018 and $20.9 billion for both 2017 and 2016).

(c) The adjusted ETRs for 2018 and 2017 are non-GAAP measures. The 2018 adjusted ETR excludes a benefit of $496 million relating to changes in the tax method of accounting for certain expenses, the resolution of certain prior years' tax audits, and a final adjustment to our 2017 provisional tax charge related to the Tax Act. The 2017 adjusted ETR excludes the $2.6 billion charge related to the Tax Act. Management believes the adjusted ETRs are useful in evaluating our tax rates in comparison with the other presented periods. Refer to Note 21 of the “Consolidated Financial Statements” for additional information.

TABLE 2: TOTAL REVENUES NET OF INTEREST EXPENSE SUMMARY

<table><tr><td colspan="3">Years Ended December 31, (Millions, except percentages)</td><td colspan="3">2018</td><td colspan="3">2017</td><td colspan="3">2016</td><td colspan="3">Change 2018 vs. 2017</td><td colspan="3">Change 2017 vs. 2016</td></tr><tr><td>Discount revenue</td><td>$</td><td>24,721</td><td>$</td><td>22,890</td><td>$</td><td>22,377</td><td>$</td><td>1,831</td><td>8</td><td>%</td><td>$</td><td>513</td><td>2</td><td>%</td><td></td><td></td><td></td></tr><tr><td>Net card fees</td><td></td><td>3,441</td><td></td><td>3,090</td><td></td><td>2,886</td><td></td><td>351</td><td>11</td><td></td><td></td><td>204</td><td>7</td><td></td><td></td><td></td><td></td></tr><tr><td>Other fees and commissions</td><td></td><td>3,153</td><td></td><td>2,990</td><td></td><td>2,718</td><td></td><td>163</td><td>5</td><td></td><td></td><td>272</td><td>10</td><td></td><td></td><td></td><td></td></tr><tr><td>Other</td><td></td><td>1,360</td><td></td><td>1,457</td><td></td><td>1,678</td><td></td><td>(97)</td><td>(7)</td><td></td><td></td><td>(221)</td><td>(13)</td><td></td><td></td><td></td><td></td></tr><tr><td>Total non-interest revenues</td><td></td><td>32,675</td><td></td><td>30,427</td><td></td><td>29,659</td><td></td><td>2,248</td><td>7</td><td></td><td></td><td>768</td><td>3</td><td></td><td></td><td></td><td></td></tr><tr><td>Total interest income</td><td></td><td>10,606</td><td></td><td>8,563</td><td></td><td>7,484</td><td></td><td>2,043</td><td>24</td><td></td><td></td><td>1,079</td><td>14</td><td></td><td></td><td></td><td></td></tr><tr><td>Total interest expense</td><td></td><td>2,943</td><td></td><td>2,112</td><td></td><td>1,705</td><td></td><td>831</td><td>39</td><td></td><td></td><td>407</td><td>24</td><td></td><td></td><td></td><td></td></tr><tr><td>Net interest income</td><td></td><td>7,663</td><td></td><td>6,451</td><td></td><td>5,779</td><td></td><td>1,212</td><td>19</td><td></td><td></td><td>672</td><td>12</td><td></td><td></td><td></td><td></td></tr><tr><td>Total revenues net of interest expense</td><td></td><td>$</td><td>40,338</td><td>$</td><td>36,878</td><td>$</td><td>35,438</td><td>$</td><td>3,460</td><td></td><td>9</td><td>%</td><td>$</td><td>1,440</td><td>4</td><td>%</td><td></td></tr></table>



## TOTAL REVENUES NET OF INTEREST EXPENSE

Discount revenue increased in both periods, primarily due to growth in billed business, partially offset by decreases in the average discount rate. U.S. billed business increased 10 percent in 2018 compared to 2017 and 1 percent in 2017 compared to 2016. Non-U.S. billed business increased 8 percent in 2018 compared to 2017 and 12 percent in 2017 compared to 2016. See Tables 5 and 6 for more details on billed business performance.

The average discount rate was 2.37 percent, 2.40 percent and 2.43 percent for 2018, 2017 and 2016, respectively. Several factors continued to drive the average discount rate decline, including impacts from decisions we made with respect to certain strategic partners, the impact of regulatory changes in Europe and Australia, and the continued roll out of the OptBlue program, though the impacts began to moderate in the latter half of the year.

Net card fees increased in both periods, primarily driven by growth in the Platinum and Delta portfolios, as well as growth in certain key international countries.

Other fees and commissions increased in both periods, primarily driven by growth in foreign exchange conversion revenue and increases in delinquency fees.

Other revenues decreased in both periods. The decrease in 2018 was partly driven by a modification of one of our GNS arrangements, lower breakage related to our prepaid cards and a decline in revenues related to the GBT JV. The decrease in 2017 was primarily driven by prior-year revenues related to the Loyalty Edge business, which was sold in the fourth quarter of 2016, and a contractual payment from a GNS partner also in the prior year.

Interest income increased in both periods, primarily reflecting higher average Card Member loans and higher yields. The growth in average Card Member loans in 2018 was primarily driven by expanding relationships with existing customers, as well as the inclusion of the acquired Hilton portfolio. The growth in average Card Member loans in 2017 was primarily driven by a mix shift towards non-cobrand lending products, where Card Members tend to revolve more of their loan balances. The increase in yields in both periods was primarily driven by a greater percentage of loans at higher rate buckets, specific pricing actions and increases in benchmark interest rates.

Interest expense increased in both periods, primarily driven by higher interest rates and higher average long-term debt and, additionally in 2018, by higher average deposits.

TABLE 3: PROVISIONS FOR LOSSES SUMMARY

<table><tr><td rowspan="2">Years Ended December 31, (Millions, except percentages)</td><td colspan="3">2018</td><td colspan="3">2017</td><td colspan="3">2016</td><td colspan="3">Change 2018 vs. 2017</td><td colspan="3">Change 2017 vs. 2016</td></tr><tr><td>Charge card</td><td>$</td><td>937</td><td>$</td><td>795</td><td>$</td><td>696</td><td>$</td><td>142</td><td>18 %</td><td>$</td><td>99</td><td>14 %</td><td></td><td></td></tr><tr><td>Card Member loans</td><td></td><td>2,266</td><td></td><td>1,868</td><td></td><td>1,235</td><td></td><td>398</td><td></td><td>21</td><td></td><td>633</td><td></td><td>51</td><td></td></tr><tr><td>Other</td><td></td><td>149</td><td></td><td>97</td><td></td><td>96</td><td></td><td>52</td><td></td><td>54</td><td></td><td>1</td><td></td><td>1</td><td></td></tr><tr><td>Total provisions for losses</td><td>$</td><td>3,352</td><td>$</td><td>2,760</td><td>$</td><td>2,027</td><td>$</td><td>592</td><td></td><td>21 %</td><td>$</td><td>733</td><td></td><td>36 %</td><td></td></tr></table>

## PROVISIONS FOR LOSSES

Charge card provision for losses increased in both periods, primarily driven by growth in receivables due to increased billed business and higher net write-offs, largely in the corporate and small business portfolios.

Card Member loans provision for losses increased in both periods, driven by strong loan growth, higher net write-offs and a modest increase in delinquencies. The increases in write-offs and delinquencies were due in part to the seasoning of recent loan vintages.

Other provision for losses increased in 2018 compared to 2017 and was relatively flat in 2017 compared to 2016. The increase in 2018 was primarily due to growth in the non-card lending and commercial financing portfolios. 2017 compared to 2016 also reflected growth in the non-card lending portfolio, which was offset by improving credit performance in the commercial financing portfolio.



TABLE 4: EXPENSES SUMMARY

<table><tr><td>Years Ended December 31, (Millions, except percentages)</td><td>2018</td><td>2017</td><td>2016</td><td colspan="3">Change 2018 vs. 2017</td><td colspan="2">Change 2017 vs. 2016</td></tr><tr><td>Marketing and business development \( ^{(a)} \)</td><td>$ 6,470</td><td>$ 5,722</td><td>$ 6,249</td><td>$ 748</td><td>13%</td><td>$ (527)</td><td>(8)%</td><td></td></tr><tr><td>Card Member rewards</td><td>9,696</td><td>8,687</td><td>7,819</td><td>1,009</td><td>12</td><td>868</td><td>11</td><td></td></tr><tr><td>Card Member services</td><td>1,777</td><td>1,392</td><td>1,100</td><td>385</td><td>28</td><td>292</td><td>27</td><td></td></tr><tr><td>Total marketing, business development, rewards and Card Member services</td><td>17,943</td><td>15,801</td><td>15,168</td><td>2,142</td><td>14</td><td>633</td><td>4</td><td></td></tr><tr><td>Salaries and employee benefits</td><td>5,250</td><td>5,258</td><td>5,259</td><td>(8)</td><td>—</td><td>(1)</td><td>—</td><td></td></tr><tr><td>Other, net \( ^{(a)} \)</td><td>5,671</td><td>5,634</td><td>4,942</td><td>37</td><td>1</td><td>692</td><td>14</td><td></td></tr><tr><td>Total expenses</td><td>$ 28,864</td><td>$ 26,693</td><td>$ 25,369</td><td>$ 2,171</td><td>8%</td><td>$ 1,324</td><td>5%</td><td></td></tr></table>

(a) Effective January 1, 2018, includes reclassification of certain business development expenses from Other expenses to Marketing and business development that are not directly attributable to the adoption of the new revenue recognition guidance. Prior periods have been conformed to the current period presentation.

## EXPENSES

Marketing and business development expense increased in 2018 compared to 2017 and decreased in 2017 compared to 2016. The variances for both periods were primarily driven by lower levels of spending on growth initiatives in 2017 compared to the preceding and subsequent years. The higher spending on growth initiatives in 2018 included our new global brand campaign, continued investments in partnerships, and increased corporate client incentives driven by higher volumes.

Card Member rewards expense increased in both periods. The increase in 2018 was driven by increases in Membership Rewards and cash-back reward expenses of $558 million and cobrand rewards expense of $451 million, both of which were primarily driven by higher spending volumes. The increase in 2017 was primarily driven by higher spending volumes and enhancements to U.S. Consumer and Small Business Platinum rewards during 2017.

The Membership Rewards Ultimate Redemption Rate (URR) for current program participants increased to 96 percent (rounded up) at December 31, 2018, compared to 95 percent (rounded down) at December 31, 2017 and 2016.

Card Member services expense increased in both periods, primarily driven by higher usage of travel-related benefits and enhanced Platinum card benefits.

Salaries and employee benefits expense was flat for both periods, reflecting increases in incentive compensation, offset by lower restructuring charges compared to the respective prior year.

Other expense increased in both periods. The increase in 2018 was primarily driven by higher technology expenses, a loss in the current year on a transaction involving the operations of our prepaid reloadable and gift card business, and a foreign exchange loss related to the devaluation of the Argentine peso, which was deemed a highly inflationary currency as of July 1, 2018, all partially offset by current-year unrealized gains on certain equity investments and charges in the prior year related to our U.S. loyalty coalition and prepaid businesses. The increase in 2017 was primarily driven by gains in 2016 on the sales of the HFS portfolios, which were recognized as an expense reduction, partially offset by lower technology-related costs in 2017 and higher Loyalty Edge-related costs in 2016.

## INCOME TAXES

The effective tax rate for 2018 was 14.8 percent and reflects a benefit of $496 million relating to changes in the tax method of accounting for certain expenses, the resolution of certain prior years' tax audits and an adjustment to the 2017 provisional tax charge related to the Tax Act. The tax rate for 2018 also reflects the reduction in the U.S. federal statutory rate from 35 percent to 21 percent as a result of the Tax Act.

The effective tax rate for 2017 was 63.0 percent and reflects the charge of $2.6 billion related to the Tax Act that was accounted for as a provisional estimate under Staff Accounting Bulletin No. 118. Refer to Note 21 to the “Consolidated Financial Statements” for additional information.

The tax rates in all periods reflect the level of pretax income in relation to recurring permanent tax benefits and the geographic mix of business.



TABLE 5: SELECTED CARD-RELATED STATISTICAL INFORMATION

<table><tr><td>Years Ended December 31,</td><td>2018</td><td>2017</td><td>2016</td><td>Change 2018 vs. 2017</td><td>Change 2017 vs. 2016</td></tr><tr><td>Billed business: (billions)</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S.</td><td>$ 777.6</td><td>$ 708.3</td><td>$ 700.4</td><td>10 %</td><td>1 %</td></tr><tr><td>Outside the U.S.</td><td>406.4</td><td>376.9</td><td>337.1</td><td>8</td><td>12</td></tr><tr><td>Total</td><td>$ 1,184.0</td><td>$ 1,085.2</td><td>$ 1,037.5</td><td>9</td><td>5</td></tr><tr><td>Proprietary</td><td>$ 1,002.6</td><td>$ 900.6</td><td>$ 863.8</td><td>11 %</td><td>4 %</td></tr><tr><td>GNS</td><td>181.4</td><td>184.6</td><td>173.7</td><td>(2)</td><td>6</td></tr><tr><td>Total</td><td>$ 1,184.0</td><td>$ 1,085.2</td><td>$ 1,037.5</td><td>9</td><td>5</td></tr><tr><td>Cards-in-force: (millions)</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S.</td><td>53.7</td><td>50.0</td><td>47.5</td><td>7</td><td>5</td></tr><tr><td>Outside the U.S.</td><td>60.3</td><td>62.8</td><td>62.4</td><td>(4)</td><td>1</td></tr><tr><td>Total</td><td>114.0</td><td>112.8</td><td>109.9</td><td>1</td><td>3</td></tr><tr><td>Proprietary</td><td>69.1</td><td>64.6</td><td>61.3</td><td>7</td><td>5</td></tr><tr><td>GNS</td><td>44.9</td><td>48.2</td><td>48.6</td><td>(7)</td><td>(1)</td></tr><tr><td>Total</td><td>114.0</td><td>112.8</td><td>109.9</td><td>1</td><td>3</td></tr><tr><td>Basic cards-in-force: (millions)</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S.</td><td>42.3</td><td>39.4</td><td>37.4</td><td>7</td><td>5</td></tr><tr><td>Outside the U.S.</td><td>50.3</td><td>52.2</td><td>51.7</td><td>(4)</td><td>1</td></tr><tr><td>Total</td><td>92.6</td><td>91.6</td><td>89.1</td><td>1</td><td>3</td></tr><tr><td>Average proprietary basic Card Member spending: (dollars)</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S.</td><td>$ 20,840</td><td>$ 20,317</td><td>$ 18,808</td><td>3</td><td>8</td></tr><tr><td>Outside the U.S.</td><td>$ 15,756</td><td>$ 14,277</td><td>$ 13,073</td><td>10</td><td>9</td></tr><tr><td>Worldwide Average</td><td>$ 19,340</td><td>$ 18,519</td><td>$ 17,216</td><td>4</td><td>8</td></tr><tr><td>Card Member loans: (billions)</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S.</td><td>$ 72.0</td><td>$ 64.5</td><td>$ 58.3</td><td>12</td><td>11</td></tr><tr><td>Outside the U.S.</td><td>9.9</td><td>8.9</td><td>7.0</td><td>11</td><td>27</td></tr><tr><td>Total</td><td>$ 81.9</td><td>$ 73.4</td><td>$ 65.3</td><td>12</td><td>12</td></tr><tr><td>Average discount rate(a)</td><td>2.37%</td><td>2.40%</td><td>2.43%</td><td></td><td></td></tr><tr><td>Average fee per card (dollars)(b)</td><td>$ 51</td><td>$ 49</td><td>$ 44</td><td>4 %</td><td>11 %</td></tr></table>

(a) Effective January 1, 2018, we began including billed business related to certain business-to-business products in the calculation of the average discount rate to reflect our expanding business-to-business product offerings. Prior periods have been conformed to the current period presentation.

(b) Average fee per card is computed based on proprietary basic net card fees divided by average proprietary basic cards-in-force.



TABLE 6: BILLED BUSINESS GROWTH

<table><tr><td></td><td colspan="2">2018</td><td colspan="2">2017</td></tr><tr><td></td><td>Percentage Increase (Decrease)</td><td>Percentage Increase (Decrease) Assuming No Changes in FX Rates \( ^{(a)} \)</td><td>Percentage Increase (Decrease)</td><td>Percentage Increase (Decrease) Assuming No Changes In FX Rates \( ^{(a)} \)</td></tr><tr><td>Worldwide</td><td></td><td></td><td></td><td></td></tr><tr><td>Proprietary</td><td></td><td></td><td></td><td></td></tr><tr><td>Proprietary consumer</td><td>12 %</td><td>12 %</td><td>1 %</td><td>1 %</td></tr><tr><td>Proprietary commercial</td><td>11</td><td>11</td><td>7</td><td>7</td></tr><tr><td>Total Proprietary</td><td>11</td><td>11</td><td>4</td><td>4</td></tr><tr><td>GNS</td><td>(2)</td><td>(1)</td><td>6</td><td>5</td></tr><tr><td>Worldwide Total</td><td>9</td><td>9</td><td>5</td><td>4</td></tr><tr><td>Airline-related volume (8% of Worldwide Total for both 2018 and 2017)</td><td>8</td><td>7</td><td>3</td><td>3</td></tr><tr><td>U.S.</td><td></td><td></td><td></td><td></td></tr><tr><td>Proprietary</td><td></td><td></td><td></td><td></td></tr><tr><td>Proprietary consumer</td><td>10</td><td></td><td>(2)</td><td></td></tr><tr><td>Proprietary commercial</td><td>10</td><td></td><td>6</td><td></td></tr><tr><td>Total Proprietary</td><td>10</td><td></td><td>2</td><td></td></tr><tr><td>U.S. Total</td><td>10</td><td></td><td>1</td><td></td></tr><tr><td>T&amp;E-related volume (25% of U.S. Total for both 2018 and 2017)</td><td>8</td><td></td><td>— x</td><td></td></tr><tr><td>Non-T&amp;E-related volume (75% of U.S. Total for both 2018 and 2017)</td><td>10</td><td></td><td>1</td><td></td></tr><tr><td>Airline-related volume (7% of U.S. Total for both 2018 and 2017)</td><td>8</td><td></td><td>— x</td><td></td></tr><tr><td>Outside the U.S.</td><td></td><td></td><td></td><td></td></tr><tr><td>Proprietary</td><td></td><td></td><td></td><td></td></tr><tr><td>Proprietary consumer</td><td>17</td><td>17</td><td>13</td><td>12</td></tr><tr><td>Proprietary commercial</td><td>16</td><td>16</td><td>14</td><td>12</td></tr><tr><td>Total Proprietary</td><td>17</td><td>17</td><td>14</td><td>12</td></tr><tr><td>Outside the U.S. Total</td><td>8</td><td>8</td><td>12</td><td>11</td></tr><tr><td>Japan, Asia Pacific &amp; Australia</td><td>8</td><td>7</td><td>13</td><td>12</td></tr><tr><td>Latin America &amp; Canada</td><td>4</td><td>11</td><td>10</td><td>9</td></tr><tr><td>Europe, the Middle East &amp; Africa</td><td>10 %</td><td>8 %</td><td>12 %</td><td>10 %</td></tr></table>

(a) The foreign currency adjusted information assumes a constant exchange rate between the periods being compared for purposes of currency translation into U.S. dollars (i.e., assumes the foreign exchange rates used to determine results for the current year apply to the corresponding prior year period against which such results are being compared).



TABLE 7: SELECTED CREDIT-RELATED STATISTICAL INFORMATION

<table><tr><td>As of or for the Years Ended December 31, (Millions, except percentages and where indicated)</td><td>2018</td><td>2017</td><td>2016</td><td>Change 2018 vs. 2017</td><td>Change 2017 vs. 2016</td></tr><tr><td>Worldwide Card Member loans</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Total loans (billions)</td><td>$ 81.9</td><td>$ 73.4</td><td>$ 65.3</td><td>12 %</td><td>12 %</td></tr><tr><td>Loss reserves:</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Beginning balance</td><td>$ 1,706</td><td>$ 1,223</td><td>$ 1,028</td><td>39</td><td>19</td></tr><tr><td>Provisions - principal, interest and fees</td><td>2,266</td><td>1,868</td><td>1,235</td><td>21</td><td>51</td></tr><tr><td>Net write-offs — principal less recoveries</td><td>(1,539)</td><td>(1,181)</td><td>(930)</td><td>30</td><td>27</td></tr><tr><td>Net write-offs — interest and fees less recoveries</td><td>(304)</td><td>(227)</td><td>(175)</td><td>34</td><td>30</td></tr><tr><td>Other (a)</td><td>5</td><td>23</td><td>65</td><td>(78)</td><td>(65)</td></tr><tr><td>Ending balance</td><td>$ 2,134</td><td>$ 1,706</td><td>$ 1,223</td><td>25</td><td>39</td></tr><tr><td>Ending reserves — principal</td><td>$ 2,028</td><td>$ 1,622</td><td>$ 1,160</td><td>25</td><td>40</td></tr><tr><td>Ending reserves — interest and fees</td><td>$ 106</td><td>$ 84</td><td>$ 63</td><td>26</td><td>33</td></tr><tr><td>% of loans</td><td>2.6 %</td><td>2.3 %</td><td>1.9 %</td><td></td><td></td></tr><tr><td>% of past due</td><td>182 %</td><td>177 %</td><td>161 %</td><td></td><td></td></tr><tr><td>Average loans (billions)</td><td>$ 75.8</td><td>$ 66.7</td><td>$ 59.9</td><td>14 %</td><td>11 %</td></tr><tr><td>Net write-off rate — principal only (b)</td><td>2.0 %</td><td>1.8 %</td><td>1.6 %</td><td></td><td></td></tr><tr><td>Net write-off rate — principal, interest and fees (b)</td><td>2.4 %</td><td>2.1 %</td><td>1.8 %</td><td></td><td></td></tr><tr><td>30+ days past due as a % of total (b)</td><td>1.4 %</td><td>1.3 %</td><td>1.2 %</td><td></td><td></td></tr><tr><td>Worldwide Card Member receivables</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Total receivables (billions)</td><td>$ 55.9</td><td>$ 54.0</td><td>$ 47.3</td><td>4 %</td><td>14 %</td></tr><tr><td>Loss reserves:</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Beginning balance</td><td>$ 521</td><td>$ 467</td><td>$ 462</td><td>12</td><td>1</td></tr><tr><td>Provisions - principal and fees</td><td>937</td><td>795</td><td>696</td><td>18</td><td>14</td></tr><tr><td>Net write-offs - principal and fees less recoveries</td><td>(859)</td><td>(736)</td><td>(674)</td><td>17</td><td>9</td></tr><tr><td>Other (a)</td><td>(26)</td><td>(5)</td><td>(17)</td><td>#</td><td>(71)</td></tr><tr><td>Ending balance</td><td>$ 573</td><td>$ 521</td><td>$ 467</td><td>10 %</td><td>12 %</td></tr><tr><td>% of receivables</td><td>1.0 %</td><td>1.0 %</td><td>1.0 %</td><td></td><td></td></tr><tr><td>Net write-off rate — principal only (b)</td><td>1.7 %</td><td>1.6 %</td><td>1.5 %</td><td></td><td></td></tr><tr><td>Net write-off rate — principal and fees (b)</td><td>1.8 %</td><td>1.7 %</td><td>1.8 %</td><td></td><td></td></tr><tr><td>30+ days past due as a % of total (b)</td><td>1.4 %</td><td>1.4 %</td><td>1.4 %</td><td></td><td></td></tr><tr><td>Net loss ratio as a % of charge volume — GCP (c)</td><td>0.11 %</td><td>0.10 %</td><td>0.09 %</td><td></td><td></td></tr><tr><td>90+ days past billing as a % of total — GCP (c)</td><td>0.7 %</td><td>0.9 %</td><td>0.9 %</td><td></td><td></td></tr></table>

# Denotes a variance greater than 100 percent

(a) Other includes foreign currency translation adjustments and for 2016, Worldwide Card Member loans include reserves associated with Card Member loans reclassified from HFS to held for investment. Refer to Changes in Card Member loans reserve for losses under Note 4 to the “Consolidated Financial Statements” for additional information.

(b) We present a net write-off rate based on principal losses only (i.e., excluding interest and/or fees) to be consistent with industry convention. In addition, as our practice is to include uncollectible interest and/or fees as part of our total provision for losses, a net write-off rate including principal, interest and/or fees is also presented. The net write-off rates and 30+ days past due as a percentage of total for Card Member receivables relate to GCSG and Global Small Business Services (GSBS) Card Member receivables.

(c) Global Corporate Payments (GCP) reflects global, large and middle market corporate accounts. For GCP Card Member receivables, delinquency data is tracked based on days past billing status rather than days past due. A Card Member account is considered 90 days past billing if payment has not been received within 90 days of the Card Member’s billing statement date. In addition, if we initiate collection procedures on an account prior to the account becoming 90 days past billing, the associated Card Member receivable balance is classified as 90 days past billing. These amounts are shown above as 90+ Days Past Due for presentation purposes. GCP delinquency data for periods other than 90+ days past billing is not available due to system constraints.



TABLE 8: NET INTEREST YIELD ON AVERAGE CARD MEMBER LOANS

<table><tr><td colspan="5">Years Ended December 31,</td></tr><tr><td colspan="2">(Millions, except percentages and where indicated)</td><td>2018</td><td>2017</td><td>2016</td></tr><tr><td colspan="2">Net interest income</td><td>$ 7,663</td><td>$ 6,451</td><td>$ 5,779</td></tr><tr><td colspan="2">Exclude:</td><td></td><td></td><td></td></tr><tr><td colspan="2">Interest expense not attributable to our Card Member loan portfolio (a)</td><td>1,456</td><td>1,149</td><td>954</td></tr><tr><td colspan="2">Interest income not attributable to our Card Member loan portfolio (b)</td><td>(1,010)</td><td>(637)</td><td>(405)</td></tr><tr><td colspan="2">Adjusted net interest income (c)</td><td>$ 8,109</td><td>$ 6,963</td><td>$ 6,328</td></tr><tr><td colspan="2">Average Card Member loans including HFS loan portfolios (billions)</td><td>$ 75.8</td><td>$ 66.7</td><td>$ 65.8</td></tr><tr><td colspan="2">Net interest income divided by average Card Member loans (c)</td><td>10.1 %</td><td>9.7 %</td><td>8.8 %</td></tr><tr><td colspan="2">Net interest yield on average Card Member loans (c)</td><td>10.7 %</td><td>10.4 %</td><td>9.6 %</td></tr></table>

(a) Primarily represents interest expense attributable to maintaining our corporate liquidity pool and funding Card Member receivables.

(b) Primarily represents interest income attributable to Other loans, interest-bearing deposits and the fixed income investment portfolios.

(c) Adjusted net interest income and net interest yield on average Card Member loans are non-GAAP measures. Refer to “Glossary of Selected Terminology” for the definitions of these terms. We believe adjusted net interest income is useful to investors because it represents the interest expense and interest income attributable to our Card Member loan portfolio and is a component of net interest yield on average Card Member loans, which provides a measure of profitability of our Card Member loan portfolio. Net interest yield on average Card Member loans reflects adjusted net interest income divided by average Card Member loans, computed on an annualized basis. Net interest income divided by average Card Member loans, computed on an annualized basis, a GAAP measure, includes elements of total interest income and total interest expense that are not attributable to the Card Member loan portfolio, and thus is not representative of net interest yield on average Card Member loans.



## BUSINESS SEGMENT RESULTS

We consider a combination of factors when evaluating the composition of our reportable operating segments, including the results reviewed by the chief operating decision maker, economic characteristics, products and services offered, classes of customers, product distribution channels, geographic considerations (primarily United States versus outside the United States) and regulatory considerations. Refer to Note 25 to the “Consolidated Financial Statements” and Part I, Item 1. “Business” for additional discussion of products and services that comprise each segment.

Effective for the second quarter of 2018, we realigned our reportable operating segments to reflect the organizational changes announced during the first quarter of 2018. Prior periods have been revised to conform to the new reportable operating segments, which are as follows:

- GCSG, including proprietary consumer cards globally, consumer services including travel services and non-card financing products, certain international joint ventures and our partnership agreements in China;

• GCS, including the proprietary GCP business, GSBS and commercial financing products; and

- GMNS, including the GNS business, the Global Merchant Services business, global loyalty coalition businesses, reloadable prepaid and gift card businesses.

Corporate functions and certain other businesses and operations, including the GBT JV, are included in Corporate & Other.

Results of the reportable operating segments generally treat each segment as a stand-alone business. The management reporting process that derives these results allocates revenue and expense using various methodologies as described below.

## TOTAL REVENUES NET OF INTEREST EXPENSE

We allocate discount revenue and certain other revenues among segments using a transfer pricing methodology. Within the GCSG and GCS segments, discount revenue generally reflects the issuer component of the overall discount revenue generated by each segment’s Card Members; within the GMNS segment, discount revenue generally reflects the network and acquirer component of the overall discount revenue.

Net card fees and other fees and commissions are directly attributable to the segment in which they are reported.

Interest and fees on loans and certain investment income is directly attributable to the segment in which it is reported. Interest expense represents an allocated funding cost based on a combination of segment funding requirements and internal funding rates.

## PROVISIONS FOR LOSSES

The provisions for losses are directly attributable to the segment in which they are reported.

## EXPENSES

Marketing and business development expense is included in each segment based on the actual expenses incurred. Global brand advertising is primarily reflected in Corporate & Other and may be allocated to the segments based on the actual expense incurred. Rewards and Card Member services expenses are included in each segment based on the actual expenses incurred within the segment.

Salaries and employee benefits and other operating expenses reflect expenses such as professional services, occupancy and equipment and communications incurred directly within each segment. In addition, expenses related to support services, such as technology costs, are allocated to each segment primarily based on support service activities directly attributable to the segment. Certain other overhead expenses are allocated from Corporate & Other to the segments based on the relative levels of revenue and Card Member loans and receivables.

## INCOME TAXES

An income tax provision (benefit) is allocated to each reportable operating segment based on the effective tax rates applicable to the various businesses that comprise the segment. The 2017 $2.6 billion charge related to the Tax Act was allocated in full to Corporate & Other.



## GLOBAL CONSUMER SERVICES GROUP

TABLE 9: GCSG SELECTED INCOME STATEMENT DATA

<table><tr><td>Years Ended December 31, (Millions, except percentages)</td><td>2018</td><td>2017</td><td>2016</td><td>Change 2018 vs. 2017</td><td>Change 2017 vs. 2016</td><td></td></tr><tr><td>Revenues</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Non-interest revenues</td><td>$ 14,675</td><td>$ 13,378</td><td>$ 12,993</td><td>$ 1,297</td><td>10 %</td><td>$ 385</td></tr><tr><td>Interest income</td><td>8,323</td><td>6,789</td><td>6,005</td><td>1,534</td><td>23</td><td>784</td></tr><tr><td>Interest expense</td><td>1,542</td><td>1,047</td><td>828</td><td>495</td><td>47</td><td>219</td></tr><tr><td>Net interest income</td><td>6,781</td><td>5,742</td><td>5,177</td><td>1,039</td><td>18</td><td>565</td></tr><tr><td>Total revenues net of interest expense</td><td>21,456</td><td>19,120</td><td>18,170</td><td>2,336</td><td>12</td><td>950</td></tr><tr><td>Provisions for losses</td><td>2,430</td><td>1,996</td><td>1,390</td><td>434</td><td>22</td><td>606</td></tr><tr><td>Total revenues net of interest expense after provisions for losses</td><td>19,026</td><td>17,124</td><td>16,780</td><td>1,902</td><td>11</td><td>344</td></tr><tr><td>Expenses</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Marketing, business development, rewards and Card Member services</td><td>10,774</td><td>9,233</td><td>8,714</td><td>1,541</td><td>17</td><td>519</td></tr><tr><td>Salaries and employee benefits and other operating expenses</td><td>4,538</td><td>4,246</td><td>3,558</td><td>292</td><td>7</td><td>688</td></tr><tr><td>Total expenses</td><td>15,312</td><td>13,479</td><td>12,272</td><td>1,833</td><td>14</td><td>1,207</td></tr><tr><td>Pretax segment income</td><td>3,714</td><td>3,645</td><td>4,508</td><td>69</td><td>2</td><td>(863)</td></tr><tr><td>Income tax provision</td><td>637</td><td>1,053</td><td>1,469</td><td>(416)</td><td>(40)</td><td>(416)</td></tr><tr><td>Segment income</td><td>$ 3,077</td><td>$ 2,592</td><td>$ 3,039</td><td>$ 485</td><td>19 %</td><td>$ (447)</td></tr><tr><td>Effective tax rate</td><td>17.2%</td><td>28.9%</td><td>32.6%</td><td></td><td></td><td></td></tr></table>

GCSG primarily issues a wide range of proprietary consumer cards globally. GCSG also provides services to consumers, including travel services and non-card financing products, and manages certain international joint ventures and our partnership agreements in China.

## TOTAL REVENUES NET OF INTEREST EXPENSE

Non-interest revenues increased in 2018 compared to 2017, primarily driven by discount revenue, which increased 10 percent, reflecting an increase in proprietary consumer billed business of 12 percent, partially offset by a decline in the average discount rate. U.S. proprietary consumer billed business increased 10 percent and non-U.S. proprietary consumer billed business increased 17 percent. The increases in billed business reflected higher cards-in-force and higher average spend per card.

The increase in non-interest revenues was also driven by 13 percent growth in net card fees and increased other fees and commissions. The increase in net card fees was driven primarily by growth in the Platinum and Delta portfolios, as well as growth in card fees across certain key international countries. The increase in other fees and commissions was primarily driven by increases in delinquency fees, travel commissions and foreign exchange conversion revenue.

Net interest income increased in 2018 compared to 2017, primarily driven by growth in average Card Member loans and higher yields, partially offset by higher interest expense, primarily driven by higher cost of funds. The growth in average Card Member loans was primarily driven by expanding relationships with existing customers, as well as the inclusion of the acquired Hilton portfolio. The increase in yields was primarily driven by a greater percentage of loans at higher rate buckets and specific pricing actions.

Total revenues net of interest expense increased in 2017 compared to 2016, primarily driven by higher discount revenue, reflecting billed business growth. The increase also reflected higher net interest income, primarily driven by growth in average Card Member loans and higher yields, partially offset by higher interest expense.

## PROVISIONS FOR LOSSES

Provisions for losses increased in both periods, primarily driven by increased Card Member loans provision, reflecting strong loan growth and higher write-offs, in part due to the seasoning of recent loan vintages. The increase in 2017 was additionally driven by a shift in mix towards non-cobrand lending products, which tend to have higher write-off rates.

Refer to Table 10 for the charge card and lending write-off rates for 2018, 2017 and 2016.



## EXPENSES

Marketing, business development, rewards and Card Member services expenses increased in 2018 compared to 2017. Card Member rewards expense increased 13 percent, primarily driven by increased spending volumes. Marketing and business development expense increased 18 percent, primarily due to higher spending on growth initiatives and continued investments in partnerships. Card Member services expense increased 29 percent, primarily driven by higher usage of travel-related benefits and the enhanced Platinum card benefits.

Salaries and employee benefits and other operating expense increased in 2018 compared to 2017, primarily driven by increases in payroll costs and higher technology and other servicing-related costs, partially offset by unrealized gains on certain equity investments.

Total expenses increased in 2017 compared to 2016, primarily reflecting the gains on the sales of the HFS portfolios in the prior year, which were recognized as an expense reduction in other expenses, higher Card Member rewards expense resulting from higher spending volumes and increased Card Member services expense resulting from higher usage of travel-related benefits.

Income tax provision decreased in 2018 compared to 2017, primarily reflecting the resolution of certain prior years' tax audits and the reduction in the U.S. federal statutory tax rate as a result of the Tax Act.

TABLE 10: GCSG SELECTED STATISTICAL INFORMATION

<table><tr><td>As of or for the Years Ended December 31, (Millions, except percentages and where indicated)</td><td>2018</td><td>2017</td><td>2016</td><td>Change 2018 vs. 2017</td><td>Change 2017 vs. 2016</td></tr><tr><td>Proprietary billed business: (billions)</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S.</td><td>$ 371.1</td><td>$ 336.9</td><td>$ 345.2</td><td>10 %</td><td>(2)%</td></tr><tr><td>Outside the U.S.</td><td>140.3</td><td>119.8</td><td>105.9</td><td>17</td><td>13</td></tr><tr><td>Total</td><td>$ 511.4</td><td>$ 456.7</td><td>$ 451.1</td><td>12</td><td>1</td></tr><tr><td>Proprietary cards-in-force:</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S.</td><td>37.7</td><td>34.9</td><td>32.7</td><td>8</td><td>7</td></tr><tr><td>Outside the U.S.</td><td>16.8</td><td>15.8</td><td>15.1</td><td>6</td><td>5</td></tr><tr><td>Total</td><td>54.5</td><td>50.7</td><td>47.8</td><td>7</td><td>6</td></tr><tr><td>Proprietary basic cards-in-force</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S.</td><td>27.0</td><td>25.0</td><td>23.3</td><td>8</td><td>7</td></tr><tr><td>Outside the U.S.</td><td>11.6</td><td>10.9</td><td>10.4</td><td>6</td><td>5</td></tr><tr><td>Total</td><td>38.6</td><td>35.9</td><td>33.7</td><td>8</td><td>7</td></tr><tr><td>Average proprietary basic Card Member spending (dollars)</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S.</td><td>$ 14,161</td><td>$ 13,950</td><td>$ 13,447</td><td>2</td><td>4</td></tr><tr><td>Outside the U.S.</td><td>$ 12,348</td><td>$ 11,225</td><td>$ 10,386</td><td>10</td><td>8</td></tr><tr><td>Average</td><td>$ 13,613</td><td>$ 13,115</td><td>$ 12,577</td><td>4</td><td>4</td></tr><tr><td>Total segment assets (billions) \( ^{(a)} \)</td><td>$ 150.7</td><td>$ 123.5</td><td>$ 114.0</td><td>22</td><td>8</td></tr><tr><td>Card Member loans:</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Total loans (billions)</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S.</td><td>$ 59.9</td><td>$ 53.7</td><td>$ 48.8</td><td>12</td><td>10</td></tr><tr><td>Outside the U.S.</td><td>9.6</td><td>8.6</td><td>6.9</td><td>12</td><td>25</td></tr><tr><td>Total</td><td>$ 69.5</td><td>$ 62.3</td><td>$ 55.7</td><td>12</td><td>12</td></tr><tr><td>Average loans (billions)</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S.</td><td>$ 55.1</td><td>$ 49.0</td><td>$ 44.4</td><td>12</td><td>10</td></tr><tr><td>Outside the U.S.</td><td>8.9</td><td>7.4</td><td>6.8</td><td>20</td><td>9</td></tr><tr><td>Total</td><td>$ 64.0</td><td>$ 56.4</td><td>$ 51.2</td><td>13 %</td><td>10 %</td></tr><tr><td>Lending Credit Metrics:</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S.</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Net write-off rate — principal only (b)</td><td>21 %</td><td>1.8 %</td><td>1.5 %</td><td></td><td></td></tr><tr><td>Net write-off rate — principal, interest and fees (b)</td><td>2.5 %</td><td>2.1 %</td><td>1.8 %</td><td></td><td></td></tr><tr><td>30+ days past due as a % of total</td><td>1.4 %</td><td>1.3 %</td><td>1.1 %</td><td></td><td></td></tr><tr><td>Outside the U.S.</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Net write-off rate — principal only (b)</td><td>21 %</td><td>2.1 %</td><td>2.0 %</td><td></td><td></td></tr><tr><td>Net write-off rate — principal, interest and fees (b)</td><td>2.6 %</td><td>2.5 %</td><td>2.5 %</td><td></td><td></td></tr><tr><td>30+ days past due as a % of total</td><td>1.6 %</td><td>1.4 %</td><td>1.6 %</td><td></td><td></td></tr><tr><td>Total</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Net write-off rate — principal only (b)</td><td>21 %</td><td>1.8 %</td><td>1.6 %</td><td></td><td></td></tr><tr><td>Net write-off rate — principal, interest and fees (b)</td><td>2.5 %</td><td>2.2 %</td><td>1.9 %</td><td></td><td></td></tr><tr><td>30+ days past due as a % of total</td><td>1.5 %</td><td>1.3 %</td><td>1.2 %</td><td></td><td></td></tr></table>



<table><tr><td>(Millions, except percentages and where indicated)</td><td>2018</td><td>2017</td><td>2016</td><td>Change 2018 vs. 2017</td><td>Change 2017 vs. 2016</td></tr><tr><td>Card Member receivables: (billions)</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S.</td><td>$ 13.7</td><td>$ 13.1</td><td>$ 12.3</td><td>5 %</td><td>7 %</td></tr><tr><td>Outside the U.S.</td><td>7.8</td><td>7.8</td><td>6.0</td><td>—</td><td>30</td></tr><tr><td>Total receivables</td><td>$ 21.5</td><td>$ 20.9</td><td>$ 18.3</td><td>3 %</td><td>14 %</td></tr><tr><td>Charge Credit Metrics:</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S.</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Net write-off rate — principal only (b)</td><td>1.3 %</td><td>1.3 %</td><td>1.4 %</td><td></td><td></td></tr><tr><td>Net write-off rate — principal and fees (b)</td><td>1.5 %</td><td>1.4 %</td><td>1.6 %</td><td></td><td></td></tr><tr><td>30+ days past due as a % of total</td><td>1.1 %</td><td>1.1 %</td><td>1.2 %</td><td></td><td></td></tr><tr><td>Outside the U.S.</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Net write-off rate — principal only (b)</td><td>2.1 %</td><td>2.0 %</td><td>2.0 %</td><td></td><td></td></tr><tr><td>Net write-off rate — principal and fees (b)</td><td>2.3 %</td><td>2.1 %</td><td>2.2 %</td><td></td><td></td></tr><tr><td>30+ days past due as a % of total</td><td>1.3 %</td><td>1.3 %</td><td>1.3 %</td><td></td><td></td></tr><tr><td>Total</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Net write-off rate — principal only (b)</td><td>1.6 %</td><td>1.5 %</td><td>1.6 %</td><td></td><td></td></tr><tr><td>Net write-off rate — principal and fees (b)</td><td>1.8 %</td><td>1.7 %</td><td>1.8 %</td><td></td><td></td></tr><tr><td>30+ days past due as a % of total</td><td>1.2 %</td><td>1.2 %</td><td>1.2 %</td><td></td><td></td></tr></table>

(a) During 2018, we changed the methodology used to allocate certain corporate overhead costs and interest income and expense to the operating segments, and made minor changes to the intercompany settlement process. Prior period amounts have been revised to conform to the current period presentation.

(b) Refer to Table 7 footnote (b).



TABLE 11: GCSG NET INTEREST YIELD ON AVERAGE CARD MEMBER LOANS

<table><tr><td colspan="5">As of or for the Years Ended December 31,</td></tr><tr><td>(Millions, except percentages and where indicated)</td><td>2018</td><td>2017</td><td>2016</td><td></td></tr><tr><td>U.S.</td><td></td><td></td><td></td><td></td></tr><tr><td>Net interest income</td><td>$ 5,895</td><td>$ 4,961</td><td>$ 4,476</td><td></td></tr><tr><td>Exclude:</td><td></td><td></td><td></td><td></td></tr><tr><td>Interest expense not attributable to our Card Member loan portfolio (a)</td><td>202</td><td>164</td><td>133</td><td></td></tr><tr><td>Interest income not attributable to our Card Member loan portfolio (b)</td><td>(178)</td><td>(101)</td><td>(24)</td><td></td></tr><tr><td>Adjusted net interest income (c)</td><td>$ 5,919</td><td>$ 5,024</td><td>$ 4,585</td><td></td></tr><tr><td>Average Card Member loans including HFS loan portfolios (billions)</td><td>$ 55.1</td><td>$ 48.9</td><td>$ 49.4</td><td></td></tr><tr><td>Net interest income divided by average Card Member loans(c)</td><td>10.7 %</td><td>10.1 %</td><td>9.1 %</td><td></td></tr><tr><td>Net interest yield on average Card Member loans (c)</td><td>10.7 %</td><td>10.3 %</td><td>9.3 %</td><td></td></tr><tr><td>Outside the U.S.</td><td></td><td></td><td></td><td></td></tr><tr><td>Net interest income</td><td>$ 886</td><td>$ 781</td><td>$ 701</td><td></td></tr><tr><td>Exclude:</td><td></td><td></td><td></td><td></td></tr><tr><td>Interest expense not attributable to our Card Member loan portfolio (a)</td><td>70</td><td>54</td><td>38</td><td></td></tr><tr><td>Interest income not attributable to our Card Member loan portfolio (b)</td><td>(8)</td><td>(8)</td><td>1</td><td></td></tr><tr><td>Adjusted net interest income (c)</td><td>$ 948</td><td>$ 827</td><td>$ 740</td><td></td></tr><tr><td>Average Card Member loans (billions)</td><td>$ 8.9</td><td>$ 7.4</td><td>$ 6.8</td><td></td></tr><tr><td>Net interest income divided by average Card Member loans(c)</td><td>10.0 %</td><td>10.6 %</td><td>10.3 %</td><td></td></tr><tr><td>Net interest yield on average Card Member loans (c)</td><td>10.6 %</td><td>11.1 %</td><td>10.9 %</td><td></td></tr><tr><td>Total</td><td></td><td></td><td></td><td></td></tr><tr><td>Net interest income</td><td>$ 6,781</td><td>$ 5,742</td><td>$ 5,177</td><td></td></tr><tr><td>Exclude:</td><td></td><td></td><td></td><td></td></tr><tr><td>Interest expense not attributable to our Card Member loan portfolio (a)</td><td>272</td><td>218</td><td>171</td><td></td></tr><tr><td>Interest income not attributable to our Card Member loan portfolio (b)</td><td>(186)</td><td>(110)</td><td>(23)</td><td></td></tr><tr><td>Adjusted net interest income (c)</td><td>$ 6,867</td><td>$ 5,850</td><td>$ 5,325</td><td></td></tr><tr><td>Average Card Member loans including HFS loan portfolios (billions)</td><td>$ 64.0</td><td>$ 56.4</td><td>$ 56.2</td><td></td></tr><tr><td>Net interest income divided by average Card Member loans(c)</td><td>10.6 %</td><td>10.2 %</td><td>9.2 %</td><td></td></tr><tr><td>Net interest yield on average Card Member loans (c)</td><td>10.7 %</td><td>10.4 %</td><td>9.5 %</td><td></td></tr></table>

(a) Refer to Table 8 footnote (a).

(b) Refer to Table 8 footnote (b).

(c) Refer to Table 8 footnote (c).



## GLOBAL COMMERCIAL SERVICES

TABLE 12: GCS SELECTED INCOME STATEMENT DATA

<table><tr><td>Years Ended December 31, (Millions, except percentages)</td><td>2018</td><td>2017</td><td>2016</td><td colspan="3">Change 2018 vs. 2017</td><td colspan="3">Change 2017 vs. 2016</td></tr><tr><td>Revenues</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Non-interest revenues</td><td>$ 11,882</td><td>$ 10,942</td><td>$ 10,373</td><td>$ 940</td><td>9 %</td><td>$ 569</td><td>5 %</td><td></td><td></td></tr><tr><td>Interest income</td><td>1,621</td><td>1,361</td><td>1,209</td><td>260</td><td>19</td><td>152</td><td>13</td><td></td><td></td></tr><tr><td>Interest expense</td><td>827</td><td>595</td><td>472</td><td>232</td><td>39</td><td>123</td><td>26</td><td></td><td></td></tr><tr><td>Net interest income</td><td>794</td><td>766</td><td>737</td><td>28</td><td>4</td><td>29</td><td>4</td><td></td><td></td></tr><tr><td>Total revenues net of interest expense</td><td>12,676</td><td>11,708</td><td>11,110</td><td>968</td><td>8</td><td>598</td><td>5</td><td></td><td></td></tr><tr><td>Provisions for losses</td><td>899</td><td>743</td><td>604</td><td>156</td><td>21</td><td>139</td><td>23</td><td></td><td></td></tr><tr><td>Total revenues net of interest expense after provisions for losses</td><td>11,777</td><td>10,965</td><td>10,506</td><td>812</td><td>7</td><td>459</td><td>4</td><td></td><td></td></tr><tr><td>Expenses</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Marketing, business development, rewards and Card Member services</td><td>5,853</td><td>5,311</td><td>4,866</td><td>542</td><td>10</td><td>445</td><td>9</td><td></td><td></td></tr><tr><td>Salaries and employee benefits and other operating expenses</td><td>3,029</td><td>2,811</td><td>2,707</td><td>218</td><td>8</td><td>104</td><td>4</td><td></td><td></td></tr><tr><td>Total expenses</td><td>8,882</td><td>8,122</td><td>7,573</td><td>760</td><td>9</td><td>549</td><td>7</td><td></td><td></td></tr><tr><td>Pretax segment income</td><td>2,895</td><td>2,843</td><td>2,933</td><td>52</td><td>2</td><td>(90)</td><td>(3)</td><td></td><td></td></tr><tr><td>Income tax provision</td><td>555</td><td>914</td><td>1,032</td><td>(359)</td><td>(39)</td><td>(118)</td><td>(11)</td><td></td><td></td></tr><tr><td>Segment income</td><td>$ 2,340</td><td>$ 1,929</td><td>$ 1,901</td><td>$ 411</td><td>21 %</td><td>$ 28</td><td>1 %</td><td></td><td></td></tr><tr><td>Effective tax rate</td><td>19.2 %</td><td>32.1 %</td><td>35.2 %</td><td></td><td></td><td></td><td></td><td></td><td></td></tr></table>

GCS primarily issues a wide range of proprietary corporate and small business cards and provides payment and expense management services globally. In addition, GCS provides commercial financing products.

## TOTAL REVENUES NET OF INTEREST EXPENSE

Non-interest revenues increased in 2018 compared to 2017, reflecting a 9 percent increase in discount revenue, primarily driven by growth in billed business from small and medium sized businesses, partially offset by a decline in the average discount rate.

Net interest income increased in 2018 compared to 2017, primarily driven by an increase in average Card Member loans and higher yields, partially offset by higher interest expense, reflecting an increase in the cost of funds.

Total revenues net of interest expense increased in 2017 compared to 2016, primarily driven by higher discount revenue due to increases in billed business, higher net card fees and higher other fees and commissions, primarily due to growth in the U.S. small business Platinum portfolio and higher delinquency fees, respectively.

## PROVISIONS FOR LOSSES

Provisions for losses increased in both periods. The increase in 2018 compared to 2017 was primarily driven by growth in Card Member loans and receivables and the commercial financing portfolio, as well as higher net write-offs across both corporate and small business portfolios. The increase in 2017 compared to 2016 was primarily due to growth in both Card Member receivables and loans, as well as increases in net write-off and delinquency rates, all of which were partially offset by improving credit performance in the commercial financing portfolio.

## EXPENSES

Marketing, business development, rewards and Card Member services expenses increased in 2018 compared to 2017, primarily driven by Card Member rewards expense, which increased 9 percent reflecting higher spending volumes, and marketing and business development expense, which increased primarily due to an increase in spending on growth initiatives.

Salaries and employee benefits and other operating expenses increased in 2018 compared to 2017, primarily driven by higher technology and other servicing-related costs.

Total expenses increased in 2017 compared to 2016, primarily driven by increased Card Member rewards expense due to the Platinum rewards enhancements and higher spending volumes, and the prior-year gains on the sales of the HFS portfolios.

Income tax provision decreased in 2018 compared to 2017, primarily reflecting the resolution of certain prior years' tax audits and the reduction in the U.S. federal statutory tax rate as a result of the Tax Act.



TABLE 13: GCS SELECTED STATISTICAL INFORMATION

<table><tr><td>As of or for the Years Ended December 31, (Millions, except percentages and where indicated)</td><td>2018</td><td>2017</td><td>2016</td><td>Change 2018 vs. 2017</td><td>Change 2017 vs. 2016</td></tr><tr><td>Proprietary billed business (billions)</td><td>$ 486.2</td><td>$ 438.1</td><td>$ 408.0</td><td>11 %</td><td>7 %</td></tr><tr><td>Proprietary cards-in-force</td><td>14.5</td><td>14.0</td><td>13.6</td><td>4</td><td>3</td></tr><tr><td>Average Card Member spending (dollars)</td><td>$ 34,058</td><td>$ 31,729</td><td>$ 28,515</td><td>7</td><td>11</td></tr><tr><td>Total segment assets (billions) \( ^{(a)} \)</td><td>$ 51.8</td><td>$ 49.1</td><td>$ 43.3</td><td>5</td><td>13</td></tr><tr><td>Card Member loans (billions)</td><td>$ 12.4</td><td>$ 11.1</td><td>$ 9.5</td><td>12</td><td>17</td></tr><tr><td>Card Member receivables (billions)</td><td>$ 34.4</td><td>$ 33.1</td><td>$ 29.0</td><td>4</td><td>14</td></tr><tr><td>GSBS Card Member loans: \( ^{(b)} \)</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Total loans (billions)</td><td>$ 12.4</td><td>$ 11.0</td><td>$ 9.5</td><td>13</td><td>16</td></tr><tr><td>Average loans (billions)</td><td>$ 11.7</td><td>$ 10.3</td><td>$ 8.6</td><td>14 %</td><td>20 %</td></tr><tr><td>Net write-off rate - principal only \( ^{(c)} \)</td><td>1.7 %</td><td>1.6 %</td><td>1.4 %</td><td></td><td></td></tr><tr><td>Net write-off rate - principal, interest and fees \( ^{(c)} \)</td><td>2.0 %</td><td>1.9 %</td><td>1.7 %</td><td></td><td></td></tr><tr><td>30+ days past due as a % of total</td><td>1.3 %</td><td>1.2 %</td><td>1.1 %</td><td></td><td></td></tr><tr><td>Calculation of Net Interest Yield on Average Card Member Loans:</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Net interest income</td><td>$ 794</td><td>$ 766</td><td>$ 737</td><td></td><td></td></tr><tr><td>Exclude:</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Interest expense not attributable to our Card Member loan portfolio \( ^{(d)} \)</td><td>609</td><td>461</td><td>380</td><td></td><td></td></tr><tr><td>Interest income not attributable to our Card Member loan portfolio \( ^{(e)} \)</td><td>(161)</td><td>(114)</td><td>(114)</td><td></td><td></td></tr><tr><td>Adjusted net interest income \( ^{(f)} \)</td><td>$ 1,242</td><td>$ 1,113</td><td>$ 1,003</td><td></td><td></td></tr><tr><td>Average Card Member loans including HFS loan portfolios (billions)</td><td>$ 11.8</td><td>$ 10.3</td><td>$ 9.7</td><td></td><td></td></tr><tr><td>Net interest income divided by average Card Member loans \( ^{(f)} \)</td><td>6.7 %</td><td>7.4 %</td><td>7.6 %</td><td></td><td></td></tr><tr><td>Net interest yield on average Card Member loans \( ^{(f)} \)</td><td>10.5 %</td><td>10.8 %</td><td>10.4 %</td><td></td><td></td></tr><tr><td>GCP Card Member receivables:</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Total receivables (billions)</td><td>$ 17.7</td><td>$ 17.0</td><td>$ 14.8</td><td>4 %</td><td>15 %</td></tr><tr><td>90+ days past billing as a % of total \( ^{(g)} \)</td><td>0.7 %</td><td>0.9 %</td><td>0.9 %</td><td></td><td></td></tr><tr><td>Net loss ratio (as a % of charge volume) \( ^{(h)} \)</td><td>0.11 %</td><td>0.10 %</td><td>0.09 %</td><td></td><td></td></tr><tr><td>GSBS Card Member receivables:</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Total receivables (billions)</td><td>$ 16.7</td><td>$ 16.1</td><td>$ 14.3</td><td>4 %</td><td>13 %</td></tr><tr><td>Net write-off rate - principal only \( ^{(c)} \)</td><td>1.7 %</td><td>1.6 %</td><td>1.5 %</td><td></td><td></td></tr><tr><td>Net write-off rate - principal and fees \( ^{(c)} \)</td><td>2.0 %</td><td>1.8 %</td><td>1.7 %</td><td></td><td></td></tr><tr><td>30+ days past due as a % of total</td><td>1.6 %</td><td>1.6 %</td><td>1.6 %</td><td></td><td></td></tr></table>

(a) During 2018, we changed the methodology used to allocate certain corporate overhead costs and interest income and expense to the operating segments. Prior period amounts have been revised to conform to the current period presentation.

(b) Effective July 1, 2017, GSBS loans and associated metrics reflect worldwide small business services loans. Prior to July 1, 2017, due to certain system limitations, small business services loans outside the U.S. and associated credit metrics are reflected within GCSG, and were not significant to either GCSG or GCS.

(c) Refer to Table 7 footnote (b).

(d) Refer to Table 8 footnote (a).

(e) Refer to Table 8 footnote (b).

(f) Refer to Table 8 footnote (c).

(g) Refer to Table 7 footnote (c).

(h) Represents the ratio of GCP charge card write-offs, consisting of principal (resulting from authorized transactions) and fee components, less recoveries, on Card Member receivables expressed as a percentage of gross amounts billed to corporate Card Members.



## GLOBAL MERCHANT AND NETWORK SERVICES

TABLE 14: GMNS SELECTED INCOME STATEMENT AND OTHER DATA

<table><tr><td>Years Ended December 31, (Millions, except percentages and where indicated)</td><td>2018</td><td>2017</td><td>2016</td><td colspan="3">Change 2018 vs. 2017</td><td colspan="3">Change 2017 vs. 2016</td></tr><tr><td>Revenues</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Non-interest revenues</td><td>$ 6,069</td><td>$ 6,025</td><td>$ 6,093</td><td>$ 44</td><td>1%</td><td>$ (68)</td><td>(1)%</td><td></td><td></td></tr><tr><td>Interest income</td><td>30</td><td>42</td><td>37</td><td>(12)</td><td>(29)</td><td>5</td><td>14</td><td></td><td></td></tr><tr><td>Interest expense</td><td>(294)</td><td>(188)</td><td>(133)</td><td>(106)</td><td>56</td><td>(55)</td><td>41</td><td></td><td></td></tr><tr><td>Net interest income</td><td>324</td><td>230</td><td>170</td><td>94</td><td>41</td><td>60</td><td>35</td><td></td><td></td></tr><tr><td>Total revenues net of interest expense</td><td>6,393</td><td>6,255</td><td>6,263</td><td>138</td><td>2</td><td>(8)</td><td>—</td><td></td><td></td></tr><tr><td>Provisions for losses</td><td>22</td><td>16</td><td>24</td><td>6</td><td>38</td><td>(8)</td><td>(33)</td><td></td><td></td></tr><tr><td>Total revenues net of interest expense after provisions for losses</td><td>6,371</td><td>6,239</td><td>6,239</td><td>132</td><td>2</td><td>—</td><td>—</td><td></td><td></td></tr><tr><td>Expenses</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Marketing, business development, rewards and Card Member services</td><td>1,250</td><td>1,227</td><td>1,549</td><td>23</td><td>2</td><td>(322)</td><td>(21)</td><td></td><td></td></tr><tr><td>Salaries and employee benefits and other operating expenses</td><td>2,277</td><td>2,367</td><td>2,299</td><td>(90)</td><td>(4)</td><td>68</td><td>3</td><td></td><td></td></tr><tr><td>Total expenses</td><td>3,527</td><td>3,594</td><td>3,848</td><td>(67)</td><td>(2)</td><td>(254)</td><td>(7)</td><td></td><td></td></tr><tr><td>Pretax segment income</td><td>2,844</td><td>2,645</td><td>2,391</td><td>199</td><td>8</td><td>254</td><td>11</td><td></td><td></td></tr><tr><td>Income tax provision</td><td>704</td><td>857</td><td>861</td><td>(153)</td><td>(18)</td><td>(4)</td><td>—</td><td></td><td></td></tr><tr><td>Segment income</td><td>$ 2,140</td><td>$ 1,788</td><td>$ 1,530</td><td>$ 352</td><td>20</td><td>$ 258</td><td>17</td><td></td><td></td></tr><tr><td>Effective tax rate</td><td>24.8%</td><td>32.4%</td><td>36.0%</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Total segment assets (billions) (a)</td><td>$ 44.5</td><td>$ 30.6</td><td>$ 25.9</td><td>$ 13.9</td><td>45</td><td>%</td><td>5</td><td>18</td><td>%</td></tr></table>

(a) During 2018, we changed the methodology used to allocate certain corporate overhead costs and interest income and expense to the operating segments, and made minor changes to the intercompany settlement process. Prior period amounts have been revised to conform to the current period presentation.

GMNS operates a global payments network that processes and settles card transactions, acquires merchants and provides multi-channel marketing programs and capabilities, services and data analytics, leveraging our global integrated network. GMNS manages our partnership relationships with third-party card issuers, merchant acquirers and a prepaid reloadable and gift card program manager, licensing the American Express brand and extending the reach of the global network. GMNS also manages loyalty coalition businesses in certain countries.

## TOTAL REVENUES NET OF INTEREST EXPENSE

Non-interest revenues increased in 2018 compared to 2017, primarily driven by an increase in discount revenue, which reflected growth in billed business, partially offset by a decline in the average discount rate and a modification of one of our GNS arrangements.

Net interest income increased in 2018 compared to 2017, reflecting a higher interest expense credit relating to internal transfer pricing and funding rates, which resulted in a net benefit for GMNS due to its merchant payables.

Total revenues net of interest expense was flat in 2017 compared to 2016, primarily driven by a decrease in non-interest revenues reflecting a prior-year contractual payment from a GNS partner, offset by an increase in net interest income reflecting a higher interest expense credit.

## EXPENSES

Marketing, business development, rewards and Card Member services expenses increased in 2018 compared to 2017, primarily driven by payments related to a new partnership agreement with our prepaid reloadable and gift card program manager, partially offset by lower levels of spending on growth initiatives.

Salaries and employee benefits and other operating expense decreased in 2018 compared to 2017, primarily driven by prior-year charges related to our U.S. loyalty coalition and prepaid businesses, partially offset by a prior-year benefit from a change in the liability related to non-delivery of goods and services by merchants.

Total expenses decreased in 2017 compared to 2016, primarily driven by lower marketing and business development expenses, reflecting lower levels of spending on growth initiatives, partially offset by an increase in operating expenses reflecting charges related to the US. loyalty coalition and prepaid businesses.

Income tax provision decreased in 2018 compared to 2017, primarily reflecting the resolution of certain prior years' tax audits and the reduction in the U.S. federal statutory tax rate as a result of the Tax Act.



## CORPORATE & OTHER

Corporate functions and certain other businesses are included in Corporate & Other.

Corporate & Other net expense was $0.6 billion, $3.6 billion and $1.1 billion in 2018, 2017 and 2016, respectively. The decrease in 2018 compared to 2017 was primarily driven by the 2017 Tax Act charge and unrealized gains on certain equity investments, partially offset by a loss on a transaction involving the operations of our prepaid reloadable and gift card business and a foreign exchange loss related to the devaluation of the Argentine peso, which was deemed a highly inflationary currency as of July 1, 2018. The increase in 2017 compared to 2016 was primarily driven by the Tax Act charge, partially offset by higher restructuring charges in 2016.



## CONSOLIDATED CAPITAL RESOURCES AND LIQUIDITY

Our balance sheet management objectives are to maintain:

• A solid and flexible equity capital profile;

• A broad, deep and diverse set of funding sources to finance our assets and meet operating requirements; and

- Liquidity programs that enable us to continuously meet expected future financing obligations and business requirements for at least a twelve-month period in the event we are unable to continue to raise new funds under our traditional funding programs during a substantial weakening in economic conditions.

## CAPITAL STRATEGY

Our objective is to retain sufficient levels of capital generated through earnings and other sources to maintain a solid equity capital base and to provide flexibility to support future business growth. We believe capital allocated to growing businesses with a return on risk-adjusted equity in excess of our costs will generate shareholder value.

The level and composition of our consolidated capital position are determined through our Internal Capital Adequacy Assessment Process, which takes into account our business activities, as well as marketplace conditions and requirements or expectations of credit rating agencies, regulators and shareholders, among others. Our consolidated capital position is also influenced by subsidiary capital requirements. As a bank holding company, we are also subject to regulatory requirements administered by the U.S. federal banking agencies. The Federal Reserve has established specific capital adequacy guidelines that involve quantitative measures of assets, liabilities and certain off-balance sheet items.

We report our capital ratios using the Basel III capital definitions and the Basel III standardized approach for calculating risk-weighted assets. The Basel III minimum requirements were fully phased in as of January 1, 2018 and the Basel III buffers were fully phased in as of January 1, 2019.

We also report capital adequacy standards on a parallel basis to regulators under Basel requirements for advanced approaches institutions. The parallel period will continue until we receive regulatory approval to exit parallel reporting, at which point we will begin publicly disclosing regulatory risk-based capital ratios using both the standardized and advanced approaches, and will be required to use the lower of the regulatory risk-based capital ratios based on the standardized or advanced approaches to determine whether we are in compliance with minimum capital requirements. As described in Part I, Item 1. "Supervision and Regulation," the Economic Growth, Regulatory Relief, and Consumer Protection Act and related proposed rules may exempt certain banking organizations, such as us, from the advanced approaches requirements.

The following table presents our regulatory risk-based capital ratios and leverage ratios as of December 31, 2018. Effective April 1, 2018, our bank subsidiaries, American Express Centurion Bank and American Express Bank, FSB, were merged to become American Express National Bank (AENB). Refer to Note 23 to the “Consolidated Financial Statements” for additional information.

TABLE 15: REGULATORY RISK-BASED CAPITAL AND LEVERAGE RATIOS

<table><tr><td></td><td>Basel III Standards 2018(a)</td><td>Ratios as of December 31, 2018</td></tr><tr><td>Risk-Based Capital</td><td></td><td></td></tr><tr><td>Common Equity Tier 1</td><td>6.4%</td><td></td></tr><tr><td>American Express Company</td><td></td><td>11.0%</td></tr><tr><td>American Express National Bank</td><td></td><td>12.1</td></tr><tr><td>Tier 1</td><td>7.9</td><td></td></tr><tr><td>American Express Company</td><td></td><td>12.0</td></tr><tr><td>American Express National Bank</td><td></td><td>12.1</td></tr><tr><td>Total</td><td>9.9</td><td></td></tr><tr><td>American Express Company</td><td></td><td>13.6</td></tr><tr><td>American Express National Bank</td><td></td><td>14.2</td></tr><tr><td>Tier 1 Leverage</td><td>4.0</td><td></td></tr><tr><td>American Express Company</td><td></td><td>10.4</td></tr><tr><td>American Express National Bank</td><td></td><td>9.9</td></tr><tr><td>Supplementary Leverage Ratio</td><td>3.0%</td><td></td></tr><tr><td>American Express Company</td><td></td><td>8.9</td></tr><tr><td>American Express National Bank</td><td></td><td>8.2%</td></tr></table>

(a) Basel III minimum capital requirement and additional transitional capital conservation buffer as defined by the Federal Reserve for calendar year 2018 for advanced approaches institutions.



<table><tr><td>American Express Company ($ in Billions)</td><td>December 31, 2018</td></tr><tr><td>Risk-Based Capital</td><td></td></tr><tr><td>Common Equity Tier 1</td><td>$ 17.5</td></tr><tr><td>Tier 1 Capital</td><td>19.1</td></tr><tr><td>Tier 2 Capital \( ^{(a)} \)</td><td>2.6</td></tr><tr><td>Total Capital</td><td>21.7</td></tr><tr><td>Risk-Weighted Assets</td><td>158.8</td></tr><tr><td>Average Total Assets to calculate the Tier 1 Leverage Ratio</td><td>183.2</td></tr><tr><td>Total Leverage Exposure to calculate supplementary leverage ratio</td><td>$ 214.4</td></tr></table>

(a) Tier 2 capital is the sum of the allowance for loan and receivable losses (limited to 1.25 percent of risk-weighted assets) and $600 million of subordinated notes adjusted for capital held by insurance subsidiaries.

We seek to maintain capital levels and ratios in excess of the minimum regulatory requirements and finance such capital in a cost efficient manner; failure to maintain minimum capital levels at American Express or AENB could affect our status as a financial holding company and cause the regulatory agencies with oversight of American Express or AENB to take actions that could limit our business operations.

Our primary source of equity capital has been the generation of net income. Capital generated through net income and other sources, such as the exercise of stock options by employees, is used to maintain a strong balance sheet, support asset growth and engage in acquisitions, with excess available for distribution to shareholders through dividends and share repurchases. We currently expect that the portion of generated capital we allocate to support asset growth will be greater going forward than it has been historically due to projected asset growth.

We maintain certain flexibility to shift capital across our businesses as appropriate. For example, we may infuse additional capital into subsidiaries to maintain capital at targeted levels in consideration of debt ratings and regulatory requirements. These infused amounts can affect the capital profile and liquidity levels at the American Express parent company level.

The following are definitions for our regulatory risk-based capital ratios and leverage ratio, which are calculated as per standard regulatory guidance:

Risk-Weighted Assets — Assets are weighted for risk according to a formula used by the Federal Reserve to conform to capital adequacy guidelines. On- and off-balance sheet items are weighted for risk, with off-balance sheet items converted to balance sheet equivalents, using risk conversion factors, before being allocated a risk-adjusted weight. Off-balance sheet exposures comprise a minimal part of the total risk-weighted assets.

Common Equity Tier 1 Risk-Based Capital Ratio — Calculated as Common Equity Tier 1 capital (CET1), divided by risk-weighted assets. CET1 is the sum of common shareholders' equity, adjusted for ineligible goodwill and intangible assets, certain deferred tax assets, as well as certain other comprehensive income items as follows: net unrealized gains/losses on securities and derivatives, and net unrealized pension and other postretirement benefit/losses, all net of tax.

Tier 1 Risk-Based Capital Ratio — Calculated as Tier 1 capital divided by risk-weighted assets. Tier 1 capital is the sum of CET1, our perpetual preferred stock and third-party non-controlling interests in consolidated subsidiaries adjusted for capital held by insurance subsidiaries and deferred tax assets from net operating losses not deducted from CET1. The minimum requirement for the Tier 1 risk-based capital ratio is 1.5 percent higher than the minimum for the CET1 risk-based capital ratio. We have $1.6 billion of preferred shares outstanding to help address a portion of the Tier 1 capital requirements in excess of common equity requirements.

Total Risk-Based Capital Ratio — Calculated as the sum of Tier 1 capital and Tier 2 capital, divided by risk-weighted assets. Tier 2 capital is the sum of the allowance for loan and receivable losses (limited to 1.25 percent of risk-weighted assets), a portion of the unrealized gains on equity securities and $600 million of subordinated notes, adjusted for capital held by insurance subsidiaries.

Tier 1 Leverage Ratio — Calculated by dividing Tier 1 capital by our average total consolidated assets for the most recent quarter.

Supplementary Leverage Ratio — Calculated by dividing Tier 1 capital by total leverage exposure under Basel III. Total leverage exposure reflects average total consolidated assets with adjustments for Tier 1 capital deductions, average off-balance sheet derivative exposures, average securities purchased under agreements to resell, and average credit equivalents of conditionally and unconditionally cancellable undrawn commitments.



In December 2018, federal banking regulators issued a final rule that would provide an optional three-year phase-in period for the day-one adverse regulatory capital effects upon adopting the Current Expected Credit Losses (CECL) model pursuant to new accounting guidance for the recognition of credit losses on financial instruments, effective January 1, 2020. The Federal Reserve also released a statement indicating that it plans to maintain the current framework for calculating credit loss allowances on loans in supervisory stress tests through the 2021 stress test cycle. See Note 1 to our “Consolidated Financial Statements” for further information about CECL.

## SHARE REPURCHASES AND DIVIDENDS

We return capital to common shareholders through dividends and share repurchases. The share repurchases reduce common shares outstanding and more than offset the issuance of new shares as part of employee compensation plans. We suspended our share buyback program for the first half of 2018 in order to rebuild our capital levels and ratios pursuant to the 2018 CCAR capital plan process.

During the year ended December 31, 2018, we returned $2.9 billion to our shareholders in the form of common stock dividends of $1.3 billion and share repurchases of $1.6 billion. We repurchased 15 million common shares at an average price of $104.09 in 2018. These dividend and share repurchase amounts collectively represent approximately 41 percent of total capital generated during the year.

In addition, during the year ended December 31, 2018, we paid $80 million in dividends on $1.6 billion of non-cumulative perpetual preferred shares outstanding. For additional information on our preferred shares, refer to Note 17 and Note 22 to the “Consolidated Financial Statements.”

## FUNDING STRATEGY

Our principal funding objective is to maintain broad and well-diversified funding sources to allow us to meet our maturing obligations, cost-effectively finance current and future asset growth in our global businesses, as well as to maintain a strong liquidity profile. The diversity of funding sources by type of instrument, by maturity and by investor base, among other factors, provides additional insulation from the impact of disruptions in any one type of instrument, maturity or investor. The mix of our funding in any period will seek to achieve cost efficiency consistent with both maintaining diversified sources and achieving our liquidity objectives. While we diversify our funding sources by maintaining scale and relevance in unsecured debt, asset securitizations and deposits, we currently expect that the Personal Savings High Yield Savings Account program will become a larger proportion of our funding over time. Our funding strategy and activities are integrated into our asset-liability management activities. We have in place a funding policy covering American Express Company and all of our subsidiaries.

Our proprietary card businesses are the primary asset-generating businesses, with significant assets in both domestic and international Card Member lending and receivable activities. Our financing needs are in large part a consequence of our proprietary card-issuing businesses, and the maintenance of a liquidity position to support all of our business activities, such as merchant payments. We generally pay merchants for card transactions prior to reimbursement by Card Members and therefore fund the merchant payments during the period Card Member loans and receivables are outstanding. We also have additional financing needs associated with general corporate purposes.

## FUNDING PROGRAMS AND ACTIVITIES

We meet our funding needs through a variety of sources, including direct and third-party distributed deposits and debt instruments, such as senior unsecured debentures, asset securitizations, borrowings through secured borrowing facilities and a long-term committed bank borrowing facility.

We had the following consolidated debt and customer deposits outstanding as of December 31:

TABLE 17: SUMMARY OF CONSOLIDATED DEBT AND CUSTOMER DEPOSITS

<table><tr><td>(Billions)</td><td>2018</td><td>2017</td></tr><tr><td>Short-term borrowings</td><td>$ 3.1</td><td>$ 3.3</td></tr><tr><td>Long-term debt</td><td>58.4</td><td>55.8</td></tr><tr><td>Total debt</td><td>61.5</td><td>59.1</td></tr><tr><td>Customer deposits</td><td>70.0</td><td>64.5</td></tr><tr><td>Total debt and customer deposits</td><td>$ 131.5</td><td>$ 123.6</td></tr></table>



We may redeem from time to time certain debt securities within 31 days prior to the original contractual maturity dates in accordance with the optional redemption provisions of those debt securities.

Our funding plan for the full year 2019 includes, among other sources, approximately $6 billion to $13 billion of unsecured term debt issuance and approximately $4 billion to $11 billion of secured term debt issuance. Our funding plans are subject to various risks and uncertainties, such as future business growth, the impact of global economic, political and other events on market capacity, demand for securities offered by us, regulatory changes, ability to securitize and sell receivables, and the performance of receivables previously sold in securitization transactions. Many of these risks and uncertainties are beyond our control.

Our equity capital and funding strategies are designed, among other things, to maintain appropriate and stable unsecured debt ratings from the major credit rating agencies: Moody’s Investor Services (Moody’s), Standard & Poor’s (S&P) and Fitch Ratings (Fitch). Such ratings help support our access to cost-effective unsecured funding as part of our overall funding strategy. Our asset securitization activities are rated separately.

TABLE 18: UNSECURED DEBT RATINGS

<table><tr><td>Credit Agency</td><td>American Express Entity</td><td>Short-Term Ratings</td><td>Long-Term Ratings</td><td>Outlook</td></tr><tr><td>Fitch</td><td>All rated entities</td><td>F1</td><td>A</td><td>Stable</td></tr><tr><td>Moody&#x27;s</td><td>TRS and rated operating subsidiaries \( ^{(a)} \)</td><td>Prime-1</td><td>A2</td><td>Stable</td></tr><tr><td>Moody&#x27;s</td><td>American Express Company</td><td>Prime-2</td><td>A3</td><td>Stable</td></tr><tr><td>S&amp;P</td><td>TRS \( ^{(a)} \)</td><td>N/A</td><td>A-</td><td>Stable</td></tr><tr><td>S&amp;P</td><td>Other rated operating subsidiaries</td><td>A-2</td><td>A-</td><td>Stable</td></tr><tr><td>S&amp;P</td><td>American Express Company</td><td>A-2</td><td>BBB+</td><td>Stable</td></tr></table>

(a) American Express Travel Related Services Company, Inc.

Downgrades in the ratings of our unsecured debt or asset securitization program securities could result in higher funding costs, as well as higher fees related to borrowings under our unused lines of credit. Declines in credit ratings could also reduce our borrowing capacity in the unsecured debt and asset securitization capital markets. We believe our funding mix, including the proportion of U.S. retail deposits insured by the Federal Deposit Insurance Corporation (FDIC), should reduce the impact that credit rating downgrades would have on our funding capacity and costs.

## SHORT-TERM FUNDING PROGRAMS

Short-term borrowings, such as commercial paper, are defined as any debt with an original maturity of twelve months or less, as well as interest-bearing overdrafts with banks. Our short-term funding programs are used primarily to meet working capital needs, such as managing seasonal variations in receivables balances. The amount of short-term borrowings issued in the future will depend on our funding strategy, our needs and market conditions. As of December 31, 2018, we had $0.8 billion in commercial paper outstanding and we had an average of $0.23 billion in commercial paper outstanding during 2018. Refer to Note 9 to the “Consolidated Financial Statements” for a further description of these borrowings.

## DEPOSIT PROGRAMS

We offer deposits within our U.S. bank subsidiary, AENB. These funds are currently insured up to $250,000 per account holder through the FDIC. Our ability to obtain deposit funding and offer competitive interest rates is dependent on the capital level of AENB. We, through AENB, have a direct retail deposit program, American Express Personal Savings, which is our primary deposit product channel. The direct retail program makes FDIC-insured certificates of deposit (CDs) and high-yield savings account products available directly to consumers. We also source deposits through third-party distribution channels as needed to meet our overall funding objectives. As of December 31, 2018 we had $70.0 billion in customer deposits. Refer to Note 8 to the “Consolidated Financial Statements” for a further description of these deposits.

## LONG-TERM DEBT AND ASSET SECURITIZATION PROGRAMS

As of December 31, 2018, we had $58.4 billion in long-term debt outstanding. During 2018, we and our subsidiaries issued $15.9 billion of unsecured debt and asset-backed securities with maturities ranging from 2 to 7 years. Refer to Note 9 to the “Consolidated Financial Statements” for a further description of these borrowings.

We periodically securitize Card Member loans and receivables arising from our card business, as the securitization market provides us with cost-effective funding. Securitization of Card Member loans and receivables is accomplished through the transfer of those assets to a trust, which in turn issues securities collateralized by the transferred assets to third-party investors. The proceeds from issuance are distributed to us, through our wholly-owned subsidiaries, as consideration for the transferred assets. Refer to Note 6 to the “Consolidated Financial Statements” for a further description of these borrowings.



## Our 2018 long-term debt and asset securitization issuances were as follows:

TABLE 19: DEBT ISSUANCES

<table><tr><td>(Billions)</td><td>2018</td></tr><tr><td>American Express Company:</td><td></td></tr><tr><td>Fixed Rate Senior Notes (weighted-average coupon of 3.63%)</td><td>$ 6.6</td></tr><tr><td>Floating Rate Senior Notes (3-month LIBOR plus 61 basis points)</td><td>2.7</td></tr><tr><td>American Express Credit Account Master Trust:</td><td></td></tr><tr><td>Fixed Rate Class A Certificates (weighted-average coupon of 2.97%)</td><td>4.4</td></tr><tr><td>Fixed Rate Class B Certificates (weighted-average coupon of 3.35%)</td><td>—</td></tr><tr><td>Floating Rate Class A Certificates (1-month LIBOR plus 35 basis points)</td><td>2.1</td></tr><tr><td>Floating Rate Class B Certificates (1-month LIBOR plus 57 basis points)</td><td>0.1</td></tr><tr><td>Total</td><td>$ 15.9</td></tr></table>

## LIQUIDITY MANAGEMENT

Our liquidity objective is to maintain access to a diverse set of on- and off-balance sheet liquidity sources. We seek to maintain liquidity sources in amounts sufficient to meet our expected future financial obligations and business requirements for liquidity for a period of at least twelve months in the event we are unable to raise new funds under our regular funding programs during a substantial weakening in economic conditions.

Our liquidity management strategy includes a number of elements, including, but not limited to:

• Maintaining diversified funding sources (refer to the “Funding Strategy” section for more details);

• Maintaining unencumbered liquid assets and off-balance sheet liquidity sources;

• Projecting cash inflows and outflows under a variety of economic and market scenarios;

• Establishing clear objectives for liquidity risk management, including compliance with regulatory requirements; and

• Incorporating liquidity risk management as appropriate into our capital adequacy framework.

We seek to maintain access to a diverse set of on-balance sheet and off-balance sheet liquidity sources, including cash and other liquid assets, committed bank credit facilities and asset securitization conduit facilities. Through our U.S. bank subsidiary, AENB, we also hold collateral eligible for use at the Federal Reserve’s discount window.

The amount and type of liquidity resources we maintain can vary over time, based upon the results of stress scenarios required under Dodd Frank and other various regulatory liquidity requirements, such as the Liquidity Coverage Ratio, as well as additional stress scenarios required under our liquidity risk policy. These stress scenarios possess distinct characteristics, varying by cash flow assumptions, time horizon and qualifying liquidity sources, among other factors. Scenarios under our liquidity risk policy include market-wide, firm-specific and combined liquidity stresses. The LCR rule prescribes cash flow assumptions over a 30-day period and establishes qualifying criteria for high-quality liquid assets. We consider other factors in determining the amount and type of liquidity we maintain, such as economic and financial market conditions, seasonality in business operations, growth in our businesses, potential acquisitions or dispositions, the cost and availability of alternative liquidity sources and credit rating agency guidelines and requirements.

The investment income we receive on liquidity resources is less than the interest expense on the sources of funding for these balances. The net interest costs to maintain these resources have been substantial. The level of future net interest costs depends on the amount of liquidity resources we maintain and the difference between our cost of funding these amounts and their investment yields.

## Securitized Borrowing Capacity

As of December 31, 2018, we maintained our committed, revolving, secured borrowing facility, with a maturity date of July 15, 2020, which gives us the right to sell up to $3.0 billion face amount of eligible AAA notes from the American Express Issuance Trust II (the Charge Trust). We also maintained our committed, revolving, secured borrowing facility, with a maturity date of September 15, 2020, which gives us the right to sell up to $2.0 billion face amount of eligible AAA certificates from the American Express Credit Account Master Trust (the Lending Trust). Both facilities are used in the ordinary course of business to fund seasonal working capital needs, as well as to further enhance our contingent funding resources. As of December 31, 2018, $1.5 billion was drawn on the Charge Trust facility, which was subsequently repaid on January 15, 2019. No amounts were drawn on the Lending Trust facility.



## Federal Reserve Discount Window

As an insured depository institution, AENB may borrow from the Federal Reserve Bank of San Francisco, subject to the amount of qualifying collateral that it may pledge. The Federal Reserve has indicated that both credit and charge card receivables are a form of qualifying collateral for secured borrowings made through the discount window. Whether specific assets will be considered qualifying collateral and the amount that may be borrowed against the collateral, remain at the discretion of the Federal Reserve.

We had approximately $70.5 billion as of December 31, 2018 in U.S. credit card loans and charge card receivables that could be sold over time through our securitization trusts or pledged in return for secured borrowings to provide further liquidity, subject in each case to applicable market conditions and eligibility criteria.

## Committed Bank Credit Facility

In addition to the secured borrowing facilities described above, we maintained a committed syndicated bank credit facility as of December 31, 2018 of $3.5 billion, with a maturity date of October 16, 2020. The availability of this credit line is subject to our compliance with certain financial covenants, principally the maintenance by American Express Credit Corporation (Credco) of a certain ratio of combined earnings and fixed charges to fixed charges. As of December 31, 2018, we were in compliance with each of our covenants. As of December 31, 2018, no amounts were drawn on the committed credit facility. The capacity of the facility mainly served to further enhance our contingent funding resources.

Our committed bank credit facility does not contain a material adverse change clause, which might otherwise preclude borrowing under the credit facility, nor is it dependent on our credit rating.

## CASH FLOWS

The following table summarizes our cash flow activity, followed by a discussion of the major drivers impacting operating, investing and financing cash flows.

## TABLE 20: CASH FLOWS

<table><tr><td>(Billions)</td><td></td><td>2018</td><td>2017</td><td>2016</td></tr><tr><td>Total cash provided by (used in):</td><td></td><td></td><td></td><td></td></tr><tr><td>Operating activities</td><td>$     8.9</td><td>$     13.5</td><td>$     8.3</td><td></td></tr><tr><td>Investing activities</td><td>(19.6)</td><td>(18.2)</td><td>1.8</td><td></td></tr><tr><td>Financing activities</td><td>5.1</td><td>12.2</td><td>(7.6)</td><td></td></tr><tr><td>Effect of foreign currency exchange rates on cash, cash equivalents and restricted cash</td><td>0.1</td><td>0.3</td><td>(0.2)</td><td></td></tr><tr><td>Net (decrease) increase in cash, cash equivalents and restricted cash</td><td>$ (5.5)</td><td>$     7.8</td><td>$     2.3</td><td></td></tr></table>

## Cash Flows from Operating Activities

Our cash flows from operating activities primarily include net income adjusted for (i) non-cash items included in net income, such as provisions for losses, depreciation and amortization, deferred taxes and stock-based compensation and (ii) changes in the balances of operating assets and liabilities, which can vary significantly in the normal course of business due to the amount and timing of payments.

The decrease in net cash provided by operating activities was driven by the amount and timing of payments of accounts payable and other liabilities, partially offset by an increase in net income from normal business operations.

## Cash Flows from Investing Activities

Our cash flows from investing activities primarily include changes in Card Member receivables and loans, as well as changes in our available-for-sale investment securities portfolio.

The increase in net cash used in investing activities was driven by a larger net increase in the investment securities portfolio, partially offset by less growth in Card Member receivables and loans.

## Cash Flows from Financing Activities

Our cash flows from financing activities primarily include changes in customer deposits, long-term debt and short-term borrowings, as well as dividend payments and share repurchases.

The decrease in net cash provided by financing activities was primarily driven by a lower increase in customer deposits and long-term debt, partially offset by a lower level of share repurchases.



# OFF-BALANCE SHEET ARRANGEMENTS AND CONTRACTUAL OBLIGATIONS

We have identified both on- and off-balance sheet transactions, arrangements, obligations and other relationships that may have a material current or future effect on our financial condition, changes in financial condition, results of operations, or liquidity and capital resources.

## CONTRACTUAL OBLIGATIONS

The table below identifies transactions that represent our contractually committed future obligations. Purchase obligations include our agreements to purchase goods and services that are enforceable and legally binding and that specify significant terms, including: fixed or minimum quantities to be purchased; fixed, minimum or variable price provisions; and the approximate timing of the transaction.

TABLE 21: COMMITTED FUTURE OBLIGATIONS BY YEAR

<table><tr><td rowspan="2">(Millions)</td><td colspan="6">Payments due by year \( ^{(a)} \)</td></tr><tr><td>2019</td><td>2020-2021</td><td>2022-2023</td><td>2024 and thereafter</td><td>Total</td><td></td></tr><tr><td>Long-term debt</td><td>$ 11,315</td><td>$ 27,342</td><td>$ 14,611</td><td>$ 6,284</td><td>$ 59,552</td><td></td></tr><tr><td>Interest payments on long-term debt \( ^{(b)} \)</td><td>1,661</td><td>2,157</td><td>1,002</td><td>1,450</td><td>6,270</td><td></td></tr><tr><td>Certificates of deposit</td><td>4,748</td><td>6,159</td><td>2,595</td><td>—</td><td>13,502</td><td></td></tr><tr><td>Other long-term liabilities \( ^{(c)(d)} \)</td><td>295</td><td>61</td><td>6</td><td>17</td><td>379</td><td></td></tr><tr><td>Operating lease obligations</td><td>140</td><td>213</td><td>143</td><td>832</td><td>1,328</td><td></td></tr><tr><td>Purchase obligations \( ^{(e)} \)</td><td>384</td><td>310</td><td>26</td><td>4</td><td>724</td><td></td></tr><tr><td>Deemed repatriation tax \( ^{(f)} \)</td><td>148</td><td>268</td><td>268</td><td>1,005</td><td>1,689</td><td></td></tr><tr><td>Total</td><td>$ 18,691</td><td>$ 36,510</td><td>$ 18,651</td><td>$ 9,592</td><td>$ 83,444</td><td></td></tr></table>

(a) The table above excludes approximately $0.7 billion of tax liabilities related to the uncertainty in income taxes as inherent complexities and the number of tax years currently open for examination in multiple jurisdictions do not permit reasonable estimates of payments, if any, to be made over a range of years. Refer to Note 21 to the “Consolidated Financial Statements” for additional information.

(b) Estimated interest payments were calculated using the effective interest rates as of December 31, 2018, and includes the effect of existing interest rate swaps. Actual cash flows may differ from estimated payments.

(c) As of December 31, 2018, there were no minimum required contributions, and no contributions are currently planned, for the U.S. American Express Retirement Plan. For the U.S. American Express Retirement Restoration Plan and non-U.S. defined benefit pension and postretirement benefit plans, contributions in 2019 are anticipated to be approximately $46 million, and this amount has been included within other long-term liabilities. Remaining obligations under defined benefit pension and postretirement benefit plans aggregating $517 million have not been included in the table above as the timing of such obligations is not determinable. Additionally, other long-term liabilities do not include $8.4 billion of Membership Rewards liabilities, which are not considered long-term liabilities as Card Members in good standing can redeem points immediately, without restrictions, and because the timing of point redemption is not determinable.

(d) As of December 31, 2018, we had committed to provide funding related to certain tax credit investments resulting in a $237 million unfunded commitment included in other long-term liabilities. In addition to this amount, there was a further $59 million of contractual off-balance sheet obligations that have not been included in the table above as the timing of such obligations is not determinable. Refer to Note 7 to the “Consolidated Financial Statements” for additional information.

(e) The purchase obligation amounts represent either the early termination fees or non-cancelable minimum contractual obligations, as applicable, by period under contracts that were in effect as of December 31, 2018.

(f) Represents our estimated obligation under the Tax Act to pay the deemed repatriation tax on certain non-US earnings over eight years. Refer to Note 21 to the “Consolidated Financial Statements” for additional information.

In addition to the contractual obligations noted in Table 21, we have financial commitments related to agreements with certain cobrand partners under which we are required to make a certain level of minimum payments over the life of the agreement, generally ranging from five to eight years. We make payments to such cobrand partners primarily based on Card Members' spending and earning rewards on their cobrand cards and as we acquire new Card Members. In the event these payments do not fully satisfy the commitment, we will pay the cobrand partner up to the amount of the commitment in exchange for an equivalent value of reward points. As of December 31, 2018, we had $5.0 billion in such commitments outstanding.

We also have off-balance sheet arrangements that include guarantees, indemnifications and certain other off-balance sheet arrangements.

## GUARANTEES

As of December 31, 2018, we had guarantees and indemnifications totaling approximately $1 billion related primarily to real estate and business dispositions in the ordinary course of business. Refer to Note 16 to the “Consolidated Financial Statements” for further discussion regarding our guarantees.



## CERTAIN OTHER OFF-BALANCE SHEET ARRANGEMENTS

As of December 31, 2018, we had approximately $302 billion of unused credit outstanding as part of established lending product agreements. Total unused credit does not represent potential future cash requirements, as a significant portion of this unused credit will likely not be drawn. Our charge card products generally have no pre-set limit, and therefore are not reflected in unused credit available to Card Members.

We provide Card Member protection plans that cover losses associated with purchased products. The maximum potential liability related to these plans is the portion of annual billed business for which timely and valid disputes may be raised under applicable law and relevant customer agreements. However, based on historical experience, we believe that this total amount is not representative of our actual potential loss exposure. The actual amount of the potential exposure cannot be quantified as the billed business volumes which may include or result in claims under these plans are not sufficiently estimable. Losses related to these protection plans were immaterial for the years ended December 31, 2018, 2017 and 2016.

Refer to Notes 7 and 13 to the “Consolidated Financial Statements” for discussion regarding our other off-balance sheet arrangements.

## RISK MANAGEMENT

## GOVERNANCE

We use our comprehensive Enterprise-wide Risk Management (ERM) program to identify, aggregate, monitor, and manage risks. The program also defines our risk appetite, governance, culture and capabilities. The implementation and execution of the ERM program is headed by our Chief Risk Officer.

Risk management is overseen by our Board of Directors through three Board committees: the Risk Committee, the Audit and Compliance Committee, and the Compensation and Benefits Committee. Each committee consists entirely of independent directors and provides regular reports to the full Board regarding matters reviewed at their committee. The committees meet regularly in private sessions with our Chief Risk Officer, the Chief Compliance & Ethics Officer, the Chief Audit Executive and other senior management with regard to our risk management processes, controls, talent and capabilities. The Board monitors the “tone at the top,” our risk culture, and oversees emerging and strategic risks.

The Risk Committee of our Board of Directors provides oversight of our enterprise-wide risk management framework, processes and methodologies. The Risk Committee approves our ERM policy. The ERM policy governs risk governance, risk oversight and risk appetite for risks, including individual credit risk, institutional credit risk, market risk, liquidity risk, operational risk, reputational risk, compliance risk, model risk, asset/liability risk and strategic and business risk. Risk appetite defines the authorized risk limits to control exposures within our risk capacity and risk tolerance, including stressed forward-looking scenarios. In addition, it establishes principles for risk taking in the aggregate and for each risk type, and is supported by a comprehensive system for monitoring limits, escalation triggers and assessing control programs.

The Risk Committee reviews and concurs in the appointment, replacement, performance and compensation of our Chief Risk Officer and receives regular updates from the Chief Risk Officer on key risks, transactions and exposures.

The Risk Committee reviews our risk profile against the tolerances specified in the Risk Appetite Framework, including significant risk exposures, risk trends in our portfolios and major risk concentrations.

The Risk Committee also provides oversight of our compliance with Basel capital and liquidity standards, our Internal Capital Adequacy Assessment Process, including its Comprehensive Capital Analysis and Review (CCAR) submissions, and resolution planning.

The Audit and Compliance Committee of our Board of Directors reviews and approves compliance policies, which include our Compliance Risk Tolerance Statement. In addition, the Audit and Compliance Committee reviews the effectiveness of our Corporate-wide Compliance Risk Management Program. More broadly, this committee is responsible for assisting the Board in its oversight responsibilities relating to the integrity of our financial statements and financial reporting process, internal and external auditing, including the qualifications and independence of the independent registered public accounting firm and the performance of our internal audit services function, and the integrity of our systems of internal controls.

The Audit and Compliance Committee provides oversight of our Internal Audit Group. The Audit and Compliance Committee reviews and concurs in the appointment, replacement, performance and compensation of our Chief Audit Executive and approves Internal Audit’s annual audit plan, charter, policies and budget. The Audit and Compliance Committee also receives regular updates on the audit plan’s status and results including significant reports issued by Internal Audit and the status of our corrective actions.



The Compensation and Benefits Committee of our Board of Directors works with the Chief Risk Officer to ensure our overall compensation programs, as well as those covering our risk-taking employees, appropriately balance risk with business incentives and how business performance is achieved without taking imprudent or excessive risk. Our Chief Risk Officer is actively involved in setting goals. Our Chief Risk Officer also reviews the current and forward-looking risk profiles of each business unit, and provides input into performance evaluation. The Chief Risk Officer meets with the Compensation and Benefits Committee and attests whether performance goals and results have been achieved without taking imprudent risks. The Compensation and Benefits Committee uses a risk-balanced incentive compensation framework to decide on our bonus pools and the compensation of senior executives.

There are several internal management committees, including the Enterprise-wide Risk Management Committee (ERMC), chaired by our Chief Risk Officer. The ERMC is the highest-level management committee to oversee all firm-wide risks and is responsible for risk governance, risk oversight and risk appetite. It maintains the enterprise-wide risk appetite framework and monitors compliance with limits and escalations defined in it. The ERMC oversees implementation of risk policies company-wide. The ERMC reviews key risk exposures, trends and concentrations, significant compliance matters, and provides guidance on the steps to monitor, control and report major risks.

As defined in the ERM policy, we follow the “three lines of defense” approach to risk management. The first line of defense comprises functions and management committees directly initiating risk taking. Business unit presidents, our Chief Credit Officer, Chief Market Risk Officer and Functional Risk Officer are part of the first line of defense. The second line comprises independent functions overseeing risk-taking activities of the first line. The Chief Risk Officer, the Chief Compliance & Ethics Officer, the Chief Operational Risk Officer and certain control groups, both at the enterprise level and within regulated entities, are part of the second line of defense. The global risk oversight team oversees the policies, strategies, frameworks, models, processes and capabilities deployed by the first line teams and provides challenges and independent assessments on how the first line of defense is managing risks. In addition, the Asset Liability Committee, chaired by our Chief Financial Officer, is responsible for managing market, liquidity and asset/liability risk, capital and resolution planning.

Our Internal Audit Group constitutes the third line of defense, and provides independent assessments and effective challenge of the first and second lines of defense.

## CREDIT RISK MANAGEMENT PROCESS

Credit risk is defined as loss due to obligor or counterparty default or changes in the credit quality of a counterparty or security. Our credit risks are divided into two broad categories: individual and institutional. Each has distinct risk management capabilities, strategies, and tools. Business units that create individual or institutional credit risk exposures of significant importance are supported by dedicated risk management teams, each led by a Chief Credit Officer.

## INDIVIDUAL CREDIT RISK

Individual credit risk arises from consumer and small business charge cards, credit cards, lines of credit, and term loans. These portfolios consist of millions of customers across multiple geographies, industries and levels of net worth. We benefit from the high-quality profile of our customers, which is driven by our brand, premium customer servicing, product features and risk management capabilities, which span underwriting, customer management and collections. Externally, the risk in these portfolios is generally correlated to broad economic trends, such as unemployment rates and gross domestic product (GDP) growth.

The business unit leaders and their Chief Credit Officers take the lead in managing the credit risk process. These Chief Credit Officers are guided by the Individual Credit Risk Committee (ICRC), which is responsible for implementation and enforcement of the Individual Credit Risk Management Policy. The ICRC ensures compliance with ERMC guidelines and procedures and escalates to the ERMC as appropriate. The Individual Credit Risk Management Policy is further supported by subordinate policies and operating manuals covering decision logic and processes of credit extension, including prospecting, new account approvals, point-of-sale authorizations, credit line management and collections. The subordinate risk policies and operating manuals are designed to ensure consistent application of risk management principles and standardized reporting of asset quality and loss recognition.

Credit risk management is supported by sophisticated proprietary scoring and decision-making models that use up-to-date information on prospects and customers, such as spending and payment history and data feeds from credit bureaus. We have developed data-driven economic decision logic for customer interactions to better serve our customers.

## INSTITUTIONAL CREDIT RISK

Institutional credit risk arises principally within our GCS, GMS, GNS and Foreign Exchange Services businesses, as well as investment and liquidity management activities. Unlike individual credit risk, institutional credit risk is characterized by a lower loss frequency but higher severity. It is affected both by general economic conditions and by client-specific events. The



absence of large losses in any given year or over several years is not necessarily representative of the level of risk of institutional portfolios, given the infrequency of loss events in such portfolios.

Similar to Individual Credit Risk, business units taking institutional credit risks are supported by Chief Credit Officers. These officers are guided by the Institutional Risk Management Committee (IRMC), which is responsible for implementation and enforcement of the Institutional Credit Risk Management Policy and for providing guidance to the credit officers of each business unit with substantial institutional credit risk exposures. The committee, along with the business unit Chief Credit Officers, makes investment decisions in core risk capabilities, ensures proper implementation of the underwriting standards and contractual rights for risk mitigation, monitors risk exposures, and determines risk mitigation actions. The IRMC formally reviews large institutional risk exposures to ensure compliance with ERMC guidelines and procedures and escalates them to the ERMC as appropriate. At the same time, the IRMC provides guidance to the business unit risk management teams to optimize risk-adjusted returns on capital. A centralized risk rating unit provides risk assessment of our institutional obligors.

## Exposure to the Airline and Travel Industry

We have multiple important cobrand, rewards, merchant acceptance and corporate payments arrangements with airlines. The ERM program evaluates the risks posed by our airline partners and the overall airline strategy companywide through comprehensive business analysis of global airlines, and the travel industry more broadly, including cruise lines, travel agencies and tour operators. Our largest airline partner is Delta, and this relationship includes exclusive cobrand credit card partnerships and other arrangements including Membership Rewards redemption, merchant acceptance, travel and corporate payments. See “We face intense competition for partner relationships, which could result in a loss or renegotiation of these arrangements that could have a material adverse impact on our business and results of operations” under “Risk Factors” for additional information.

## Debt Exposure

As part of our ongoing risk management process, we monitor our financial exposure to both sovereign and non-sovereign customers and counterparties, and measure and manage concentrations of risk by geographic regions, as well as by economic sectors and industries. A primary focus area for monitoring is credit deterioration due to weaknesses in economic and fiscal profiles. We evaluate countries based on the market assessment of the riskiness of their sovereign debt and our assessment of the economic and financial outlook and closely monitor those deemed high risk. As of December 31, 2018, we considered our gross credit exposures to government entities, financial institutions and corporations in those countries deemed high risk to be individually and collectively not material.

## OPERATIONAL RISK MANAGEMENT PROCESS

We define operational risk as the risk of not achieving business objectives due to inadequate or failed processes, people, or information systems, or the external environment, including failures to comply with laws and regulations. Operational risk is inherent in all business activities and can impact an organization through direct or indirect financial loss, brand damage, customer dissatisfaction, or legal and regulatory penalties.

To appropriately measure and manage operational risk, we have implemented a comprehensive operational risk framework that is defined in the Operational Risk Management Policy approved by the Risk Committee. The Operational Risk Management Committee (ORMC), chaired by the Chief Operational Risk Officer, coordinates with all control groups on effective risk assessments and controls and oversees the preventive, responsive and mitigation efforts by Operational Excellence teams in the business units and staff groups.

We use the operational risk framework to identify, measure, monitor and report inherent and emerging operational risks. This framework, supervised by the ORMC, consists of (a) operational risk event capture, (b) a project office to coordinate issue management and control enhancements, (c) key risk indicators, and (d) process and entity-level risk assessments.

The framework requires the assessment of operational risk events to determine root causes, impact to customers and/or us, and resolution plan accountability to correct any defect, remediate customers, and enhance controls and testing to mitigate future issues. The impact is assessed from an operational, financial, brand, regulatory compliance and legal perspective.

## INFORMATION AND CYBER SECURITY

We have implemented an Information Security Program and Operating Model that is designed to protect the confidentiality, integrity and availability of information and information systems from unauthorized access, use, disclosure, disruption, modification or destruction.

Our Information Security Program and Operating Model are based on the National Institute of Standards and Technology (NIST) Cybersecurity Common Standards Framework, which consist of controls designed to identify, protect, detect, respond and recover from information and cyber security incidents. The framework defines risks and associated controls which are



embedded in our processes and technology. Those controls are measured and monitored by a combination of subject matter experts and a security operations center with our integrated cyber detection, response and recovery capabilities.

Chaired by the Chief Information Security Officer, our Information Security Risk Management Committee, a sub-committee of the ORMC, provides governance for our information security risk management program. The Information Security and Technology Oversight team provides independent challenge and assessment of the information, cyber security and technology risk management programs.

See “A major information or cyber security incident or an increase in fraudulent activity could lead to reputational damage to our brand and significant legal, regulatory and financial exposure, and could reduce the use and acceptance of our charge and credit cards” under “Risk Factors” for additional information.

## PRIVACY AND DATA GOVERNANCE

Our Privacy Framework and Operating Model follow a similar structure. Chaired by the Chief Privacy Officer, our Privacy Risk Management Committee, a sub-committee of the ORMC, provides oversight and governance for our privacy program. The committee is responsible for the governance over the collection, notice, use, sharing, transfer, confidentiality and retention of personal data.

Our Enterprise Data Governance Framework and Policy defines governance requirements for data used in critical processes.

## COMPLIANCE RISK MANAGEMENT PROCESS

We define compliance risk as the risk of legal or reputational harm, fines, monetary penalties and payment of damages or other forms of sanction as a result of non-compliance with applicable laws, regulations, rules or standards of conduct.

We view our ability to effectively mitigate compliance risk as an important aspect of our business model. Our Global Compliance and Ethics organization is responsible for establishing and maintaining our corporate-wide Compliance Risk Management Program. Pursuant to this program, we seek to manage and mitigate compliance risk by assessing, controlling, monitoring, measuring and reporting the legal and regulatory risks to which we are exposed. The Compliance Risk Management Committee (CRMC), chaired by the Chief Compliance and Ethics Officer, is responsible for identifying, evaluating, managing, and escalating compliance risks. The CRMC has a dual reporting relationship directly to both the ERMC and the Audit and Compliance Committee.

We have a comprehensive Anti-Money Laundering program that monitors and reports suspicious activity to the appropriate government authorities. As part of that program, the Global Risk Oversight team provides independent risk assessment of the rules used by the Anti-Money Laundering team. In addition, the Internal Audit Group reviews the processes for practices consistent with regulatory guidance.

## REPUTATIONAL RISK MANAGEMENT PROCESS

We define reputational risk as the risk that negative stakeholder reaction to our products, services, client and partner relationships, business activities and policies, management and workplace culture, or our response to unexpected events, could cause sustained, critical media coverage, a decline in revenue or investment, talent attrition, litigation, or government or regulatory scrutiny.

We view protecting our reputation for excellent customer service, trust, security and high integrity as core to our vision of providing the world’s best customer experience and fundamental to our long-term success.

Our business leaders are responsible for considering the reputational risk implications of business activities and strategies and ensuring the relevant subject matter experts are engaged as needed. The ERMC is responsible for ensuring reputational risk considerations are included in the scope of appropriate subordinate risk policies and committees and properly reflected in all decisions escalated to the ERMC.

## MARKET RISK MANAGEMENT PROCESS

Market risk is the risk to earnings or asset and liability values resulting from movements in market prices. Our market risk exposures include interest rate risk and foreign exchange risk. Interest rate risk is driven by the relationship between interest rates on assets (such as loans, receivables and investment securities) and interest rates on liabilities (such as debt and deposits). Foreign exchange risk arises from transactions, funding, investments and earnings in currencies other than the U.S. dollar.

Our Asset-Liability Management (ALM) and Market Risk policies establish the framework that guides and governs market risk management, including quantitative limits and escalation triggers. These policies are approved by the Risk Committee of the Board of Directors or Market Risk Management Committee.



Market risk is managed by the Market Risk Management Committee. The Market Risk Oversight Officer provides an independent risk assessment and oversight over the policies and exposure management for market risk and ALM activities, as well as overseeing compliance with the Volcker Rule and other regulatory requirements. Market risk management is also guided and governed by policies covering the use of derivative financial instruments, funding, liquidity and investments.

We analyze a variety of interest rate scenarios to inform us of the potential impacts from interest rate changes on earnings and the value of assets, liabilities and the economic value of equity. Our interest rate exposure can vary over time as a result of, among other things, the proportion of our total funding provided by variable-and fixed-rate debt and deposits compared to our Card Member loans and receivables. Interest rate swaps are used from time to time to effectively convert debt issuances to (or from) variable-rate, from (or to) fixed-rate. We do not engage in derivative financial instruments for trading purposes other than with respect to our Foreign Exchange International Payments business activities. Refer to Note 14 to the “Consolidated Financial Statements” for further discussion of our derivative financial instruments.

As of December 31, 2018, a hypothetical, immediate 100 basis point increase in market interest rates would have a detrimental effect on our annual net interest income of approximately $177 million. This measure first projects net interest income over the following twelve-month time horizon considering forecasted business growth and anticipated future market interest rates. The detrimental impact from a rate increase is then measured by instantaneously increasing the anticipated future interest rates by 100 basis points. It is further assumed that our interest-rate sensitive assets and the majority of our liabilities that reprice within the twelve-month horizon generally reprice by 100 basis points. Our estimated repricing risk assumes that certain deposit liabilities reprice at a lower magnitude than benchmark rate movements consistent with historical deposit repricing experience in the industry and within our own portfolio. Actual changes in our net interest income will depend on many factors, and therefore may differ from our estimated risk to changes in market interest rates.

In addition to parallel rate changes, our net interest income is subject to changes in the relationship between market benchmark rates. For example, movements in Prime rate change the yield on a large portion of our variable-rate U.S. lending receivables and loans, while LIBOR rates determine the effective interest rate on a significant portion of our outstanding funding. Differences in the rate of change of these two benchmark indices, commonly referred to as basis risk, would thus impact our net interest income. The detrimental effect on our net interest income of a hypothetical 10 basis point decrease in the spread between Prime and LIBOR over the next twelve months is estimated to be $27 million. We currently have approximately $45 billion of Prime-based, variable-rate U.S. lending receivables and loans and $27 billion of LIBOR-indexed debt, including asset securitizations. The replacement of LIBOR as a benchmark rate can have a further detrimental impact on our LIBOR-indexed debt if rates suddenly rise as new market activity transfers to other benchmark curves, such as the Secured Overnight Financing Rate.

Foreign exchange exposures arise in four principal ways: 1) Card Member spending in currencies that are not the billing currency, 2) cross-currency transactions and balances from our funding activities, 3) cross-currency investing activities, such as in the equity of foreign subsidiaries, and 4) revenues generated and expenses incurred in foreign currencies, which impact earnings.

These foreign exchange risks are managed primarily by entering into foreign exchange spot transactions or hedged with foreign exchange forward contracts when the hedge costs are economically justified and in notional amounts designed to offset pretax impacts from currency movements in the period in which they occur. As of December 31, 2018 and 2017, foreign currency derivative instruments with total notional amounts of approximately $29 billion and $30 billion were outstanding, respectively.

With respect to Card Member spending and cross-currency transactions, including related foreign exchange forward contracts outstanding, a hypothetical 10 percent strengthening of the U.S. dollar would result in an immaterial impact to projected earnings as of December 31, 2018. With respect to translation exposure of foreign subsidiary equity balances, including related foreign exchange forward contracts outstanding, a hypothetical 10 percent strengthening of the U.S. dollar would result in an immaterial reduction in other comprehensive income and equity as of December 31, 2018. With respect to earnings denominated in foreign currencies, the adverse impact on pretax income of a hypothetical 10 percent strengthening of the U.S. dollar related to anticipated overseas operating results for the next twelve months would be approximately $140 million as of December 31, 2018. We refined our process to forecast future earnings denominated in foreign currencies that resulted in a reclassification of certain forecasted expenses from U.S. dollar to foreign currencies. The same sensitivity analysis as of December 31, 2017, using the refined process, would have been approximately $154 million.

To a much lesser extent, we are also subject to market risk arising from activities conducted by our Foreign Exchange International Payments business. We aim to minimize market risk from these activities through hedging, where appropriate, and the establishment of limits to define and protect the company from excessive exposure.

The actual impact of interest rate and foreign exchange rate changes will depend on, among other factors, the timing of rate changes, the extent to which different rates do not move in the same direction or in the same direction to the same degree, changes in the cost, volume and mix of our hedging activities and changes in the volume and mix of our businesses.



## FUNDING & LIQUIDITY RISK MANAGEMENT PROCESS

Liquidity risk is defined as our inability to meet our ongoing financial and business obligations as they become due at a reasonable cost.

Our Board-approved Liquidity Risk Policy establishes the framework that guides and governs liquidity risk management.

Liquidity risk is managed by the Funding and Liquidity Committee. In addition, the Market Risk Oversight Officer provides independent oversight of liquidity risk management. We manage liquidity risk by maintaining access to a diverse set of cash, readily-marketable securities and contingent sources of liquidity, such that we can continuously meet our business requirements and expected future financing obligations for at least a twelve-month period in the event we are unable to raise new funds under our regular funding programs during a substantial weakening in economic conditions. We consider the trade-offs between maintaining too much liquidity, which can be costly and limit financial flexibility, and having inadequate liquidity, which may result in financial distress during a liquidity event.

Liquidity risk is managed at an aggregate consolidated level as well as at certain subsidiaries in order to ensure that sufficient and accessible liquidity resources are maintained. The Funding and Liquidity Committee reviews forecasts of our aggregate and subsidiary cash positions and financing requirements, approves funding plans designed to satisfy those requirements under normal and stressed conditions, establishes guidelines to identify the amount of liquidity resources required and monitors positions and determines any actions to be taken.

## MODEL RISK MANAGEMENT PROCESS

We define model risk as the risk of adverse consequences, such as financial loss, poor business and strategic decision making, or damage to our reputation, from decisions based on incorrect or misused model outputs and reports.

We manage model risk through a comprehensive model governance framework, including policies and procedures for model development, independent model validation and change management capabilities that seek to minimize erroneous model methodology, outputs and misuse. We also assess model performance on an ongoing basis.

## STRATEGIC AND BUSINESS RISK MANAGEMENT PROCESS

Strategic and business risk is the risk related to our inability to achieve our business objectives due to poor strategic decisions, including decisions related to mergers, acquisitions, and divestitures, poor implementation of strategic decisions or declining demand for our products and services.

Strategic decisions are reviewed and approved by business leaders and various committees and must be aligned with company policies. We seek to manage strategic and business risks through risk controls embedded in these processes as well as overall risk management oversight over business goals. Existing product performance is reviewed periodically by committees and business leaders. Mergers, acquisitions and divestitures can only be approved following Deal Committee due diligence, a comprehensive risk assessment by operational, market, credit and oversight leaders provided to the Chief Risk Officer and approval by either the Chief Risk Officer or appropriate risk committees. All new products and material changes in business processes are reviewed and approved by the New Products Committee and appropriate credit or risk committees.



## CRITICAL ACCOUNTING ESTIMATES

Refer to Note 1 to the “Consolidated Financial Statements” for a summary of our significant accounting policies. Certain of our accounting policies requiring significant management assumptions and judgments are as follows:

## RESERVES FOR CARD MEMBER LOSSES

Reserves for Card Member losses represent our best estimate of the probable losses inherent in our outstanding portfolio of Card Member loans and receivables, as of the balance sheet date.

In estimating these losses, we use statistical and analytical models that analyze portfolio performance and reflect our judgment regarding the quantitative components of the reserve. The models take into account several factors, including delinquency-based loss migration rates, loss emergence periods and average losses and recoveries over an appropriate historical period. We also consider whether to adjust the quantitative reserve for certain external and internal qualitative factors that may increase or decrease the reserves for losses on Card Member loans and receivables. Refer to Note 4 to the “Consolidated Financial Statements” for additional information.

The process of estimating these reserves requires a high degree of judgment. To the extent historical credit experience, updated for any external and internal qualitative factors such as environmental trends, is not indicative of future performance, actual losses could differ significantly from our judgments and expectations, resulting in either higher or lower future provisions for Card Member losses in any quarter.

As of December 31, 2018, a 10 percent increase in our estimate of losses inherent in the outstanding portfolio of Card Member loans and receivables, evaluated collectively for impairment, would increase reserves for losses with a corresponding change to provisions for losses by approximately $271 million. This sensitivity analysis is provided as a hypothetical scenario to assess the sensitivity of the provisions for losses. It does not represent our expectations for losses in the future, nor does it include how other portfolio factors such as delinquency-based loss migration rates or recoveries, or the amount of outstanding balances, may impact the level of reserves for losses and the corresponding impact on the provisions for losses.

## LIABILITY FOR MEMBERSHIP REWARDS

The Membership Rewards program is our largest card-based rewards program. Card Members can earn points for purchases charged on their enrolled card products. A significant portion of our cards, by their terms, allow Card Members to earn bonus points for purchases at merchants in particular industry categories. Membership Rewards points are redeemable for a broad variety of rewards, including travel, shopping, gift cards, and covering eligible charges. Points typically do not expire, and there is no limit on the number of points a Card Member may earn. Membership Rewards expense is driven by charge volume on enrolled cards, customer participation in the program and contractual arrangements with redemption partners.

We record a Membership Rewards liability that represents the estimated cost of points earned that are expected to be redeemed by Card Members in the future. The Membership Rewards liability is impacted over time by enrollment levels, attrition, the volume of points earned and redeemed, and the associated redemption costs. We estimate the Membership Rewards liability by determining the URR and the WAC per point, which are applied to the points of current enrollees. Refer to Note 10 to the “Consolidated Financial Statements” for additional information.

The URR assumption is used to estimate the number of points earned by current enrollees that will ultimately be redeemed in future periods. We use statistical and actuarial models to estimate the URR of points earned to date by current Card Members based on redemption trends, card product type, enrollment tenure, card spend levels and credit attributes. The WAC per point assumption is used to estimate future redemption costs and is primarily based on redemption choices made by Card Members, reward offerings by partners, and Membership Rewards program changes. The WAC per point is derived from the previous 12 months of redemptions and is adjusted as appropriate for certain changes in redemption costs that are not representative of future cost expectations.

We periodically evaluate our liability estimation process and assumptions based on developments in redemption patterns, cost per point redeemed, partner contract changes and other factors.

The process of estimating the Membership Rewards liability includes a high degree of judgment. Actual redemptions and associated redemption costs could differ significantly from our estimates, resulting in either higher or lower Membership Rewards expense.

Changes in the Membership Rewards URR and WAC per point have the effect of either increasing or decreasing the liability through the current period Membership Rewards expense by an amount estimated to cover the cost of all points previously earned but not yet redeemed by current enrollees as of the end of the reporting period. As of December 31, 2018, an increase in the estimated URR of current enrollees of 25 basis points would increase the Membership Rewards liability and corresponding rewards expense by approximately $113 million. Similarly, an increase in the WAC per point of 1 basis point would increase the Membership Rewards liability and corresponding rewards expense by approximately $106 million.



## GOODWILL RECOVERABILITY

Goodwill represents the excess of acquisition cost of an acquired business over the fair value of assets acquired and liabilities assumed. Goodwill is not amortized but is tested for impairment at the reporting unit level annually or when events or circumstances arise, such as adverse changes in the business climate, that would more likely than not reduce the fair value of the reporting unit below its carrying value. Our methodology for conducting this goodwill impairment testing contains both a qualitative and quantitative assessment.

We have the option to initially perform an assessment of qualitative factors in order to determine whether it is more likely than not that the fair value of a reporting unit is less than its carrying amount. The qualitative factors may include, but are not limited to, economic conditions, industry and market considerations, cost factors, overall financial performance of the reporting unit and other company and reporting unit-specific events. If we determine that it is more likely than not that the fair value of a reporting unit is less than its carrying amount, we then perform the impairment evaluation using a more detailed quantitative assessment. We could also directly perform this quantitative assessment for any reporting unit, bypassing the qualitative assessment.

Our methodology for conducting the quantitative goodwill impairment testing is fundamentally based on the measurement of fair value for our reporting units, which inherently entails the use of significant management judgment. For valuation, we use a combination of the income approach (discounted cash flows) and market approach (market multiples) in estimating the fair value of our reporting units.

When preparing discounted cash flow models under the income approach, we estimate future cash flows using the reporting unit’s internal multi-year forecast, and a terminal value calculated using a growth rate that we believe is appropriate in light of current and expected future economic conditions. To discount these cash flows we use our expected cost of equity, determined using a capital asset pricing model. When using the market method under the market approach, we apply comparable publicly traded companies’ multiples (e.g., earnings, revenues) to our reporting units’ actual results. The judgment in estimating forecasted cash flows, discount rates and market comparables is significant, and imprecision could materially affect the fair value of our reporting units.

We could be exposed to an increased risk of further goodwill impairment if future operating results or macroeconomic conditions differ significantly from management’s current assumptions.

## INCOME TAXES

We are subject to the income tax laws of the United States, its states and municipalities and those of the foreign jurisdictions in which we operate. These tax laws are complex, and the manner in which they apply to the taxpayer’s facts is sometimes open to interpretation. In establishing a provision for income tax expense, we must make judgments about the application of inherently complex tax laws.

In particular, the Tax Act is complex and requires interpretation of certain provisions to estimate the impact on our income tax expense. The estimates are based on the information available and our current interpretation of the Tax Act, and may change due to changes in interpretations and assumptions we make and additional guidance or context from the Internal Revenue Service, the U.S. Treasury Department, the Financial Accounting Standards Board or others regarding the Tax Act. Refer to Note 21 to the “Consolidated Financial Statements” for additional information.

## Unrecognized Tax Benefits

We establish a liability for unrecognized tax benefits, which are the differences between a tax position taken or expected to be taken in a tax return and the benefit recognized in the financial statements.

In establishing a liability for an unrecognized tax benefit, assumptions may be made in determining whether, and the extent to which, a tax position should be sustained. A tax position is recognized only when it is more likely than not to be sustained upon examination by the relevant taxing authority, based on its technical merits. The amount of tax benefit recognized is the largest benefit that we believe is more likely than not to be realized on ultimate settlement. As new information becomes available, we evaluate our tax positions and adjust our unrecognized tax benefits, as appropriate.

Tax benefits ultimately realized can differ from amounts previously recognized due to uncertainties, with any such differences generally impacting the provision for income tax.

## Deferred Tax Asset Realization

Deferred tax assets and liabilities are determined based on the differences between the financial statement and tax bases of assets and liabilities using the enacted tax rates expected to be in effect for the years in which the differences are expected to reverse.

Since deferred taxes measure the future tax effects of items recognized in the Consolidated Financial Statements, certain estimates and assumptions are required to determine whether it is more likely than not that all or some portion of the benefit of a deferred tax asset will not be realized. In making this assessment, we analyze and estimate the impact of future taxable income, reversing temporary differences and available tax planning strategies. These assessments are performed quarterly, taking into account any new information. Changes in facts or circumstances can lead to changes in the ultimate realization of deferred tax assets due to uncertainties.



## OTHER MATTERS

## RECENTLY ISSUED ACCOUNTING STANDARDS

Refer to the Recently Issued Accounting Standards section of Note 1 to the “Consolidated Financial Statements.”

## GLOSSARY OF SELECTED TERMINOLOGY

Adjusted net interest income — A non-GAAP measure that represents net interest income attributable to our Card Member loans and loans HFS (which includes, on a GAAP basis, interest that is deemed uncollectible), excluding the impact of interest expense and interest income not attributable to our Card Member loans. We believe adjusted net interest income is useful to investors because it represents the interest expense and interest income attributable to our Card Member loan portfolio and it is a component of net interest yield on average Card Member loans.

Asset securitizations — Asset securitization involves the transfer and sale of loans or receivables to a special-purpose entity created for the securitization activity, typically a trust. The trust, in turn, issues securities, commonly referred to as asset-backed securities that are secured by the transferred loans and receivables. The trust uses the proceeds from the sale of such securities to pay the purchase price for the underlying loans or receivables. The loans and receivables of our Lending Trust and Charge Trust (collectively, the Trusts) securitized are reported as assets and the securities issued by the Trusts are reported as liabilities on our “Consolidated Balance Sheets.”

Average discount rate — This calculation is generally designed to reflect the average pricing at all merchants accepting American Express cards and represents the percentage of proprietary and GNS billed business retained by us from merchants we acquire, or from merchants acquired by third parties on our behalf, net of amounts retained by such third parties.

Billed business — Represents transaction volumes (including cash advances) on cards and other payment products issued by American Express (proprietary billed business) and cards issued under network partnership agreements with banks and other institutions, including joint ventures (GNS billed business). In-store spending activity within GNS retail cobrand portfolios, from which we earn no revenue, is not included in billed business. Billed business is reported as in the United States or outside the United States based on the location of the issuer.

Capital ratios — Represents the minimum standards established by the regulatory agencies as a measure to determine whether the regulated entity has sufficient capital to absorb on- and off-balance sheet losses beyond current loss accrual estimates. Refer to the Capital Strategy section under “Consolidated Capital Resources and Liquidity” for further related definitions under Basel III.

Cards-in-force — Represents the number of cards that are issued and outstanding by American Express (proprietary cards-in-force) and cards issued and outstanding under network partnership agreements with banks and other institutions, including joint ventures (GNS cards-in-force), except for GNS retail cobrand cards that had no out-of-store spending activity during the prior twelve months. Basic cards-in-force excludes supplemental cards issued on consumer accounts.

Card Member — The individual holder of an issued American Express-branded charge, credit and certain prepaid cards.

Card Member loans — Represents the outstanding amount due from Card Members for charges made on their American Express credit cards, as well as any interest charges and card-related fees. Card Member loans also include revolving balances on certain American Express charge card products.

Card Member loans and receivables HFS — Beginning as of December 1, 2015 and continuing until the sales were completed, represents Card Member loans and receivables related to our cobrand partnerships with Costco in the United States and JetBlue. The JetBlue and Costco portfolio sales were completed on March 18 and June 17, 2016, respectively.

Card Member receivables — Represents the outstanding amount due from Card Members for charges made on their American Express charge cards, as well as any card-related fees, other than revolving balances on certain American Express charge cards with Pay Over Time features. Such revolving balances are included within Card Member loans.

Charge cards — Represents cards that generally carry no pre-set spending limits and are primarily designed as a method of payment and not as a means of financing purchases. Charge Card Members generally must pay the full amount billed each month. No finance charges are assessed on charge cards. Each charge card transaction is authorized based on its likely economics reflecting a Card Member’s most recent credit information and spend patterns. Some charge card accounts have additional Pay Over Time feature(s) that allow revolving of certain charges.

Cobrand cards — Cards issued under cobrand agreements with selected commercial firms. Pursuant to the cobrand agreements, we make payments to our cobrand partners, which can be significant, based primarily on the amount of Card Member spending and corresponding rewards earned on such spending and, under certain arrangements, on the number of accounts acquired and retained. The partner is then liable for providing rewards to the Card Member under the cobrand partner’s own loyalty program.



Credit cards — Represents cards that have a range of revolving payment terms, grace periods, and rate and fee structures.

Discount revenue — Primarily represents revenue earned from fees charged to merchants who have entered into a card acceptance agreement. The discount fee is generally deducted from our payment for Card Member purchases.

Interest expense — Includes interest incurred primarily to fund Card Member loans and receivables, general corporate purposes and liquidity needs, and is recognized as incurred. Interest expense is divided principally into two categories: (i) deposits, which primarily relates to interest expense on deposits taken from customers and institutions, and (ii) debt, which primarily relates to interest expense on our long-term financing and short-term borrowings, (e.g., commercial paper, federal funds purchased, bank overdrafts and other short-term borrowings), as well as the realized impact of derivatives hedging interest rate risk on our long-term debt.

Interest income — Includes (i) interest on loans, (ii) interest and dividends on investment securities and (iii) interest income on deposits with banks and other.

Interest on loans — Assessed using the average daily balance method for Card Member loans and loans HFS. Unless the loan is classified as non-accrual, interest is recognized based upon the principal amount outstanding in accordance with the terms of the applicable account agreement until the outstanding balance is paid or written off.

Interest and dividends on investment securities — Primarily relates to our performing fixed-income securities. Interest income is recognized as earned using the effective interest method, which adjusts the yield for security premiums and discounts, fees and other payments, so a constant rate of return is recognized on the outstanding balance of the related investment security throughout its term. Amounts are recognized until securities are in default or when it is likely that future interest payments will not be made as scheduled.

Interest income on deposits with banks and other — Recognized as earned, and primarily relates to the placement of cash in excess of near-term funding requirements in interest-bearing time deposits, overnight sweep accounts, and other interest-bearing demand and call accounts.

Liquidity Coverage Ratio — Represents the minimum standards established by the regulatory agencies as a measure to determine whether the regulated entity has sufficient liquidity to meet liquidity needs in periods of financial and economic stress.

Merchant acquisition — Represents our process of entering into agreements with merchants to accept American Express-branded cards.

Net card fees — Represents the card membership fees earned during the period. These fees are recognized as revenue over the covered card membership period (typically one year), net of the provision for projected refunds for Card Membership cancellation and deferred acquisition costs.

Net interest yield on average Card Member loans — A non-GAAP measure that is computed by dividing adjusted net interest income by average Card Member loans, computed on an annualized basis. Reserves and net write-offs related to uncollectible interest are recorded through provisions for losses, and are thus not included in the net interest yield calculation. We believe net interest yield on average Card Member loans is useful to investors because it provides a measure of profitability of our Card Member loan portfolio.

Net loss ratio — Represents the ratio of GCP charge card write-offs, consisting of principal (resulting from authorized transactions) and fee components, less recoveries, on Card Member receivables expressed as a percentage of gross amounts billed to corporate Card Members.

Net write-off rate — principal only — Represents the amount of proprietary consumer or small business Card Member loans or receivables written off, consisting of principal (resulting from authorized transactions), less recoveries, as a percentage of the average loan or receivables balance during the period.

Net write-off rate — principal, interest and fees — Includes, in the calculation of the net write-off rate, amounts for interest and fees in addition to principal for Card Member loans and fees in addition to principal for Card Member receivables.

Operating expenses — Represents salaries and employee benefits, professional services, occupancy and equipment, and other expenses.

Return on average equity — Calculated by dividing one-year period net income by one-year average total shareholders' equity.



## CAUTIONARY NOTE REGARDING FORWARD-LOOKING STATEMENTS

This report includes forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995, which are subject to risks and uncertainties. The forward-looking statements, which address our current expectations regarding business and financial performance, among other matters, contain words such as “believe,” “expect,” “anticipate,” “intend,” “plan,” “aim,” “will,” “may,” “should,” “could,” “would,” “likely,” and similar expressions. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the date on which they are made. We undertake no obligation to update or revise any forward-looking statements. Factors that could cause actual results to differ materially from these forward-looking statements, include, but are not limited to, the following:

- our ability to grow earnings per share in the future, which will depend in part on revenue growth, credit performance and the effective tax rate remaining consistent with current expectations, the company’s ability to control operating expense growth and generate operating leverage, and the company’s ability to continue executing its share repurchase program, any of which could be impacted by, among other things, the factors identified in the subsequent paragraphs as well as the following: issues impacting brand perceptions and our reputation; the impact of any future contingencies, including, but not limited to, litigation-related settlements, judgments or expenses, the imposition of fines or civil money penalties, increases in Card Member reimbursements, restructurings, impairments and changes in reserves; the amount we spend on customer engagement and our inability to drive growth from such investments; changes in interest rates beyond current expectations (including the impact of hedge ineffectiveness and deposit rate increases); a greater impact from new or renegotiated cobrand agreements than expected, which could be affected by spending volumes and customer engagement; and the impact of regulation and litigation, which could affect the profitability of our business activities, limit our ability to pursue business opportunities, require changes to business practices or alter our relationships with partners, merchants and Card Members;

- our ability to grow revenues net of interest expense, which could be impacted by, among other things, weakening economic conditions in the United States or internationally, a decline in consumer confidence impacting the willingness and ability of Card Members to sustain and grow spending and revolve balances, growth in Card Member loans and the yield on Card Member loans not remaining consistent with current expectations, a greater decline of the average discount rate than expected, the strengthening of the U.S. dollar beyond expectations, the willingness of Card Members to pay higher card fees, lower spending on new cards acquired than estimated, and our inability to address competitive pressures and implement our strategies and business initiatives, including within the premium consumer segment, commercial payments, the global network and digital environment;

- changes in the substantial and increasing worldwide competition in the payments industry, including competitive pressure that may impact the prices we charge merchants that accept American Express cards, competition for new and existing cobrand relationships, competition from new and non-traditional competitors and the success of marketing, promotion and rewards programs;

- the average discount rate changing by a greater amount than anticipated, including as a result of changes in the mix of spending by location and industry, merchant negotiations (including merchant incentives, concessions and volume-related pricing discounts), pricing initiatives, competition, pricing regulation (including regulation of competitors' interchange rates in the European Union and elsewhere) and other factors;

- our delinquency and write-off rates and growth of provisions for losses being higher or lower than current expectations, which will depend in part on changes in the level of loan and receivable balances and delinquencies generally, as well as macroeconomic factors, the mix of balances, newer vintages and balance transfers, loans and receivables related to new Card Members and other borrowers performing as expected, credit performance of new and enhanced lending products, unemployment rates, the volume of bankruptcies, collections capabilities and recoveries of previously written-off loans and receivables;

- our ability to continue to grow loans, which may be affected by increasing competition, brand perceptions and reputation, our ability to manage risk, the behavior of Card Members and their actual spending and borrowing patterns, and our ability to issue new and enhanced card products, offer attractive non-card lending products, capture a greater share of existing Card Members' spending and borrowings, reduce Card Member attrition and attract new customers;

- our net interest yield on average Card Member loans not remaining consistent with current expectations, which will be influenced by, among other things, the difference between the prime rate and our cost of funds, changes in consumer behavior that affect loan balances (such as paydown rates), our Card Member acquisition strategy, product mix, credit actions, including line size and other adjustments to credit availability, changes in the level of loans at promotional rates and other pricing changes, which could be impacted by, among other things, changes in benchmark interest rates, competitive pressure and regulatory constraints;

- the actual amount to be spent on customer engagement, which will be based in part on management’s assessment of competitive opportunities; overall business performance and changes in macroeconomic conditions; our ability to cost effectively enhance card products and services to make them attractive to Card Members; Card Member behavior as it relates to their spending patterns (including the level of spend in bonus categories) and the redemption of rewards and offers, as well as the degree of interest of Card Members in the value propositions we offer; the costs related to reward point redemptions, advertising and Card Member acquisition; our ability to continue to shift Card Member acquisition to digital channels; new and renegotiated contractual obligations with business partners; and the pace and cost of the expansion of our global lounge collection;



- our ability to control operating expense growth, which could be impacted by the need to increase significant categories of operating expenses, such as consulting or professional fees, including as a result of increased litigation, compliance or regulatory-related costs, or cyber or fraud costs; higher than expected employee levels; an inability to innovate efficient channels of customer interactions, such as chat supported by artificial intelligence, or customer acquisition; the impact of changes in foreign currency exchange rates on costs; the payment of civil money penalties, disgorgement, restitution, non-income tax assessments and litigation-related settlements; impairments of goodwill or other assets; management's decision to increase or decrease spending in such areas as technology, business and product development and sales forces; greater-than-expected inflation; and the level of M&A activity and related expenses;

- our ability to satisfy our commitments to certain of our cobrand partners as part of the ongoing operations of the business, which will be impacted in part by competition, brand perceptions and reputation, and our ability to develop and market value propositions that appeal to current cobrand Card Members and new customers and offer attractive services and rewards programs, which will depend in part on ongoing investments, new product innovation and development, Card Member acquisition efforts and enrollment processes, including through digital channels, and infrastructure to support new products, services and benefits;

- changes affecting our plans regarding the return of capital to shareholders through dividends and share repurchases, which will depend on factors such as our capital levels and regulatory capital ratios; changes in the stress testing and capital planning process and the continued non-objection by our primary regulators to our capital plans; the amount of capital required to support asset growth; the amount we spend on acquisitions of companies; and our results of operations and financial condition; and the economic environment and market conditions in any given period;

- our tax rate not remaining consistent with current expectations, which could be impacted by, among other things, the company’s geographic mix of income, further changes in tax laws and regulation, unfavorable tax audits and other unanticipated tax items;

- a failure in or breach of our operational or security systems, processes or infrastructure, or those of third parties, including as a result of cyberattacks, which could compromise the confidentiality, integrity, privacy and/or security of data, disrupt our operations, reduce the use and acceptance of American Express cards and lead to regulatory scrutiny, litigation, remediation and response costs, and reputational harm;

- our deposit rates increasing faster or slower than current expectations and changes affecting our ability to grow Personal Savings deposits due to market demand, changes in benchmark interest rates, competition or regulatory restrictions on our ability to obtain deposit funding or offer competitive interest rates, which could affect our net interest yield and ability to fund our businesses;

- our funding plan being implemented in a manner inconsistent with current expectations, which will depend on various factors such as future business growth, the impact of global economic, political and other events on market capacity, demand for securities we offer, regulatory changes, ability to securitize and sell receivables and the performance of receivables previously sold in securitization transactions;

- changes in global economic and business conditions, consumer and business spending generally, the availability and cost of capital, unemployment rates, geopolitical conditions, Brexit, prolonged or recurring government shutdowns, trade policies, foreign currency rates and interest rates, all of which may significantly affect demand for and spending on American Express cards, delinquency rates, loan and receivable balances and other aspects of our business and results of operations;

- changes in capital and credit market conditions, which may significantly affect our ability to meet our liquidity needs, expectations regarding capital and liquidity ratios, access to capital and cost of capital, including changes in interest rates; changes in market conditions affecting the valuation of our assets; or any reduction in our credit ratings or those of our subsidiaries, which could materially increase the cost and other terms of our funding or restrict our access to the capital markets;

- legal and regulatory developments, which could require us to make fundamental changes to many of our business practices, including our ability to continue certain cobrand and agent relationships in their current form; exert further pressure on the average discount rate and GNS volumes; result in increased costs related to regulatory oversight, litigation-related settlements, judgments or expenses, restitution to Card Members or the imposition of fines or civil money penalties; materially affect our capital or liquidity requirements, results of operations or ability to pay dividends or repurchase stock; or result in harm to the American Express brand;

- changes in the financial condition and creditworthiness of our business partners, such as bankruptcies, restructurings or consolidations, including merchants that represent a significant portion of our business, such as the airline industry, or our partners in GNS or financial institutions that we rely on for routine funding and liquidity, which could materially affect our financial condition or results of operations; and

- factors beyond our control such as fire, power loss, disruptions in telecommunications, severe weather conditions, natural disasters, health pandemics or terrorism, any of which could significantly affect demand for and spending on American Express cards, delinquency rates, loan and receivable balances and other aspects of our business and results of operations or disrupt our global network systems and ability to process transactions.

A further description of these uncertainties and other risks can be found in “Risk Factors” above and our other reports filed with the Securities and Exchange Commission.



## ITEM 7A. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

Refer to “Risk Management” under “MD&A” for quantitative and qualitative disclosures about market risk.

## ITEM 8. FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA

## MANAGEMENT'S REPORT ON INTERNAL CONTROL OVER FINANCIAL REPORTING

Our management is responsible for establishing and maintaining adequate internal control over financial reporting.

Our internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with accounting principles generally accepted in the United States of America (GAAP), and includes those policies and procedures that:

- Pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect our transactions and dispositions of assets;

- Provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with GAAP, and that our receipts and expenditures are being made only in accordance with authorizations of our management and directors; and

- Provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use or disposition of our assets that could have a material effect on the financial statements.

Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate.

Our management assessed the effectiveness of our internal control over financial reporting as of December 31, 2018. In making this assessment, our management used the criteria set forth by the Committee of Sponsoring Organizations of the Treadway Commission (COSO) in Internal Control — Integrated Framework (2013).

Based on management’s assessment and those criteria, we conclude that, as of December 31, 2018, our internal control over financial reporting is effective.

PricewaterhouseCoopers LLP, our independent registered public accounting firm, has issued an audit report appearing on the following page on the effectiveness of our internal control over financial reporting as of December 31, 2018.



# REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM

TO THE BOARD OF DIRECTORS AND SHAREHOLDERS OF AMERICAN EXPRESS COMPANY:

Opinions on the Financial Statements and Internal Control over Financial Reporting

We have audited the accompanying consolidated balance sheets of American Express Company and its subsidiaries (the "Company") as of December 31, 2018 and 2017, and the related consolidated statements of income, comprehensive income, cash flows and shareholders' equity for each of the three years in the period ended December 31, 2018, including the related notes (collectively referred to as the "consolidated financial statements"). We also have audited the Company's internal control over financial reporting as of December 31, 2018, based on criteria established in Internal Control - Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO).

In our opinion, the consolidated financial statements referred to above present fairly, in all material respects, the financial position of the Company as of December 31, 2018 and 2017, and the results of its operations and its cash flows for each of the three years in the period ended December 31, 2018 in conformity with accounting principles generally accepted in the United States of America. Also in our opinion, the Company maintained, in all material respects, effective internal control over financial reporting as of December 31, 2018, based on criteria established in Internal Control - Integrated Framework (2013) issued by the COSO.

## Basis for Opinions

The Company’s management is responsible for these consolidated financial statements, for maintaining effective internal control over financial reporting and for its assessment of the effectiveness of internal control over financial reporting, included in the accompanying Management’s Report on Internal Control over Financial Reporting. Our responsibility is to express opinions on the Company’s consolidated financial statements and on the Company’s internal control over financial reporting based on our audits. We are a public accounting firm registered with the Public Company Accounting Oversight Board (United States) (PCAOB) and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB.

We conducted our audits in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audits to obtain reasonable assurance about whether the consolidated financial statements are free of material misstatement, whether due to error or fraud, and whether effective internal control over financial reporting was maintained in all material respects.

Our audits of the consolidated financial statements included performing procedures to assess the risks of material misstatement of the consolidated financial statements, whether due to error or fraud, and performing procedures that respond to those risks. Such procedures included examining, on a test basis, evidence regarding the amounts and disclosures in the consolidated financial statements. Our audits also included evaluating the accounting principles used and significant estimates made by management, as well as evaluating the overall presentation of the consolidated financial statements. Our audit of internal control over financial reporting included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, and testing and evaluating the design and operating effectiveness of internal control based on the assessed risk. Our audits also included performing such other procedures as we considered necessary in the circumstances. We believe that our audits provide a reasonable basis for our opinions.

## Definition and Limitations of Internal Control over Financial Reporting

A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company’s internal control over financial reporting includes those policies and procedures that (i) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (ii) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (iii) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the financial statements.



Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate.



New York, New York
February 13, 2019

We have served as the Company’s auditor since 2005.



## INDEX TO CONSOLIDATED FINANCIAL STATEMENTS

CONSOLIDATED FINANCIAL STATEMENTS PAGE
Consolidated Statements of Income – For the Years Ended December 31, 2018, 2017 and 2016 77
Consolidated Statements of Comprehensive Income – For the Years Ended December 31, 2018, 2017 and 2020 78
Consolidated Balance Sheets – December 31, 2018 and 2017 79
Consolidated Statements of Cash Flows – For the Years Ended December 31, 2018, 2017 and 2016 80
Consolidated Statements of Shareholders' Equity – For the Years Ended December 31, 2018, 2017 and 2016 81
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
Note 1 – Summary of Significant Accounting Policies 82
Note 2 – Business Events 88
Note 3 – Loans and Accounts Receivable 89
Note 4 – Reserves for Losses 95
Note 5 – Investment Securities 97
Note 6 – Asset Securitizations 99
Note 7 – Other Assets 100
Note 8 – Customer Deposits 102
Note 9 – Debt 103
Note 10 – Other Liabilities 106
Note 11 – Stock Plans 107
Note 12 – Retirement Plans 109
Note 13 – Contingencies and Commitments 109
Note 14 – Derivatives and Hedging Activities 111
Note 15 – Fair Values 114
Note 16 – Guarantees 118
Note 17 – Common and Preferred Shares 118
Note 18 – Changes in Accumulated Other Comprehensive Income 120
Note 19 – Other Fees and Commissions, Other Revenues and Other Expenses 121
Note 20 – Restructuring 121
Note 21 – Income Taxes 122
Note 22 – Earnings Per Common Share 125
Note 23 – Regulatory Matters and Capital Adequacy 126
Note 24 – Significant Credit Concentrations 128
Note 25 – Reportable Operating Segments and Geographic Operations 129
Note 26 – Parent Company 132
Note 27 – Quarterly Financial Data (Unaudited) 133



## CONSOLIDATED STATEMENTS OF INCOME

<table><tr><td>Years Ended December 31 (Millions, except per share amounts)</td><td>2018</td><td>2017</td><td>2016</td></tr><tr><td>Revenues</td><td></td><td></td><td></td></tr><tr><td>Non-interest revenues</td><td></td><td></td><td></td></tr><tr><td>Discount revenue</td><td>$ 24,721</td><td>$ 22,890</td><td>$ 22,377</td></tr><tr><td>Net card fees</td><td>3,441</td><td>3,090</td><td>2,886</td></tr><tr><td>Other fees and commissions</td><td>3,153</td><td>2,990</td><td>2,718</td></tr><tr><td>Other</td><td>1,360</td><td>1,457</td><td>1,678</td></tr><tr><td>Total non-interest revenues</td><td>32,675</td><td>30,427</td><td>29,659</td></tr><tr><td>Interest income</td><td></td><td></td><td></td></tr><tr><td>Interest on loans</td><td>9,941</td><td>8,148</td><td>7,214</td></tr><tr><td>Interest and dividends on investment securities</td><td>118</td><td>89</td><td>131</td></tr><tr><td>Deposits with banks and other</td><td>547</td><td>326</td><td>139</td></tr><tr><td>Total interest income</td><td>10,606</td><td>8,563</td><td>7,484</td></tr><tr><td>Interest expense</td><td></td><td></td><td></td></tr><tr><td>Deposits</td><td>1,287</td><td>779</td><td>598</td></tr><tr><td>Long-term debt and other</td><td>1,656</td><td>1,333</td><td>1,107</td></tr><tr><td>Total interest expense</td><td>2,943</td><td>2,112</td><td>1,705</td></tr><tr><td>Net interest income</td><td>7,663</td><td>6,451</td><td>5,779</td></tr><tr><td>Total revenues net of interest expense</td><td>40,338</td><td>36,878</td><td>35,438</td></tr><tr><td>Provisions for losses</td><td></td><td></td><td></td></tr><tr><td>Charge card</td><td>937</td><td>795</td><td>696</td></tr><tr><td>Card Member loans</td><td>2,266</td><td>1,868</td><td>1,235</td></tr><tr><td>Other</td><td>149</td><td>97</td><td>96</td></tr><tr><td>Total provisions for losses</td><td>3,352</td><td>2,760</td><td>2,027</td></tr><tr><td>Total revenues net of interest expense after provisions for losses</td><td>36,986</td><td>34,118</td><td>33,411</td></tr><tr><td>Expenses</td><td></td><td></td><td></td></tr><tr><td>Marketing and business development</td><td>6,470</td><td>5,722</td><td>6,249</td></tr><tr><td>Card Member rewards</td><td>9,696</td><td>8,687</td><td>7,819</td></tr><tr><td>Card Member services</td><td>1,777</td><td>1,392</td><td>1,100</td></tr><tr><td>Salaries and employee benefits</td><td>5,250</td><td>5,258</td><td>5,259</td></tr><tr><td>Other, net</td><td>5,671</td><td>5,634</td><td>4,942</td></tr><tr><td>Total expenses</td><td>28,864</td><td>26,693</td><td>25,369</td></tr><tr><td>Pretax income</td><td>8,122</td><td>7,425</td><td>8,042</td></tr><tr><td>Income tax provision</td><td>1,201</td><td>4,677</td><td>2,667</td></tr><tr><td>Net income</td><td>$ 6,921</td><td>$ 2,748</td><td>$ 5,375</td></tr><tr><td>Earnings per Common Share - (Note 22) \( ^{(a)} \)</td><td></td><td></td><td></td></tr><tr><td>Basic</td><td>$ 7.93</td><td>$ 3.00</td><td>$ 5.63</td></tr><tr><td>Diluted</td><td>$ 7.91</td><td>$ 2.99</td><td>$ 5.61</td></tr><tr><td>Average common shares outstanding for earnings per common share:</td><td></td><td></td><td></td></tr><tr><td>Basic</td><td>856</td><td>883</td><td>933</td></tr><tr><td>Diluted</td><td>859</td><td>886</td><td>935</td></tr></table>

(a) Represents net income less (i) earnings allocated to participating share awards of $54 million, $21 million and $43 million for the years ended December 31, 2018, 2017 and 2016, respectively, and (ii) dividends on preferred shares of $80 million, $81 million and $80 million for the years ended December 31, 2018, 2017 and 2016, respectively.



## CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME

<table><tr><td>Years Ended December 31 (Millions)</td><td>2018</td><td>2017</td><td>2016</td></tr><tr><td>Net income</td><td>$ 6,921</td><td>$ 2,748</td><td>$ 5,375</td></tr><tr><td>Other comprehensive (loss) income:</td><td></td><td></td><td></td></tr><tr><td>Net unrealized securities losses, net of tax</td><td>(8)</td><td>(7)</td><td>(51)</td></tr><tr><td>Foreign currency translation adjustments, net of tax</td><td>(172)</td><td>301</td><td>(218)</td></tr><tr><td>Net unrealized pension and other postretirement benefits, net of tax</td><td>11</td><td>62</td><td>19</td></tr><tr><td>Other comprehensive (loss) income:</td><td>(169)</td><td>356</td><td>(250)</td></tr><tr><td>Comprehensive income</td><td>$ 6,752</td><td>$ 3,104</td><td>$ 5,125</td></tr></table>



## CONSOLIDATED BALANCE SHEETS

<table><tr><td>December 31 (Millions, except share data)</td><td>2018</td><td>2017</td></tr><tr><td>Assets</td><td></td><td></td></tr><tr><td>Cash and cash equivalents</td><td></td><td></td></tr><tr><td>Cash and due from banks</td><td>$ 3,253</td><td>$ 5,148</td></tr><tr><td>Interest-bearing deposits in other banks (includes securities purchased under resale agreements: 2018, $64; 2017, $48)</td><td>24,026</td><td>27,709</td></tr><tr><td>Short-term investment securities</td><td>166</td><td>70</td></tr><tr><td>Total cash and cash equivalents</td><td>27,445</td><td>32,927</td></tr><tr><td>Accounts receivable</td><td></td><td></td></tr><tr><td>Card Member receivables (includes gross receivables available to settle obligations of a consolidated variable interest entity: 2018, $8,539; 2017, $8,919), less reserves: 2018, $573; 2017, $521</td><td>55,320</td><td>53,526</td></tr><tr><td>Other receivables, less reserves: 2018, $25; 2017, $31</td><td>2,907</td><td>3,209</td></tr><tr><td>Loans</td><td></td><td></td></tr><tr><td>Card Member loans (includes gross loans available to settle obligations of a consolidated variable interest entity: 2018, $33,194; 2017, $25,695), less reserves: 2018, $2,134; 2017, $1,706</td><td>79,720</td><td>71,693</td></tr><tr><td>Other loans, less reserves: 2018, $124; 2017, $80</td><td>3,676</td><td>2,607</td></tr><tr><td>Investment securities</td><td>4,647</td><td>3,159</td></tr><tr><td>Premises and equipment, less accumulated depreciation and amortization: 2018, $6,015; 2017, $5,455</td><td>4,416</td><td>4,329</td></tr><tr><td>Other assets (includes restricted cash of consolidated variable interest entities: 2018, $70; 2017, $62)</td><td>10,471</td><td>9,746</td></tr><tr><td>Total assets</td><td>$ 188,602</td><td>$ 181,196</td></tr><tr><td>Liabilities and Shareholders&#x27; Equity</td><td></td><td></td></tr><tr><td>Liabilities</td><td></td><td></td></tr><tr><td>Customer deposits</td><td>$ 69,960</td><td>$ 64,452</td></tr><tr><td>Travelers Cheques and other prepaid products</td><td>2,295</td><td>2,555</td></tr><tr><td>Accounts payable</td><td>12,255</td><td>14,657</td></tr><tr><td>Short-term borrowings</td><td>3,100</td><td>3,278</td></tr><tr><td>Long-term debt (includes debt issued by consolidated variable interest entities: 2018, $19,509; 2017, $18,560)</td><td>58,423</td><td>55,804</td></tr><tr><td>Other liabilities</td><td>20,279</td><td>22,189</td></tr><tr><td>Total liabilities</td><td>$ 166,312</td><td>$ 162,935</td></tr><tr><td>Contingencies and Commitments (Note 13)</td><td></td><td></td></tr><tr><td>Shareholders&#x27; Equity</td><td></td><td></td></tr><tr><td>Preferred shares, $1.66^{2/3} par value, authorized 20 million shares; issued and outstanding 1,600 shares as of December 31, 2018 and 2017 (Note 17)</td><td>—</td><td>—</td></tr><tr><td>Common shares, $0.20 par value, authorized 3.6 billion shares; issued and outstanding 847 million shares as of December 31, 2018 and 859 million shares as of December 31, 2017</td><td>170</td><td>172</td></tr><tr><td>Additional paid-in capital</td><td>12,218</td><td>12,210</td></tr><tr><td>Retained earnings</td><td>12,499</td><td>8,307</td></tr><tr><td>Accumulated other comprehensive loss</td><td></td><td></td></tr><tr><td>Net unrealized securities losses, net of tax of: 2018,$ (1); 2017, $1</td><td>(8)</td><td>—</td></tr><tr><td>Foreign currency translation adjustments, net of tax of: 2018,$ (300); 2017, $363</td><td>(2,133)</td><td>(1,961)</td></tr><tr><td>Net unrealized pension and other postretirement benefits, net of tax of: 2018,$ (170); 2017, $ (179)</td><td>(456)</td><td>(467)</td></tr><tr><td>Total accumulated other comprehensive loss</td><td>(2,597)</td><td>(2,428)</td></tr><tr><td>Total shareholders&#x27; equity</td><td>22,290</td><td>18,261</td></tr><tr><td>Total liabilities and shareholders&#x27; equity</td><td>$ 188,602</td><td>$ 181,196</td></tr></table>



## CONSOLIDATED STATEMENTS OF CASH FLOWS

<table><tr><td>Years Ended December 31 (Millions)</td><td>2018</td><td>2017</td><td>2016</td></tr><tr><td>Cash Flows from Operating Activities</td><td></td><td></td><td></td></tr><tr><td>Net income</td><td>$ 6,921</td><td>$ 2,748</td><td>$ 5,375</td></tr><tr><td>Adjustments to reconcile net income to net cash provided by operating activities:</td><td></td><td></td><td></td></tr><tr><td>Provisions for losses</td><td>3,352</td><td>2,760</td><td>2,027</td></tr><tr><td>Depreciation and amortization</td><td>1,293</td><td>1,321</td><td>1,095</td></tr><tr><td>Deferred taxes and other</td><td>455</td><td>782</td><td>(1,066)</td></tr><tr><td>Stock-based compensation</td><td>283</td><td>282</td><td>254</td></tr><tr><td>Changes in operating assets and liabilities, net of effects of acquisitions and dispositions:</td><td></td><td></td><td></td></tr><tr><td>Other receivables</td><td>248</td><td>475</td><td>(332)</td></tr><tr><td>Other assets</td><td>743</td><td>(77)</td><td>206</td></tr><tr><td>Accounts payable and other liabilities</td><td>(4,121)</td><td>5,506</td><td>1,180</td></tr><tr><td>Travelers Cheques and other prepaid products</td><td>(244)</td><td>(257)</td><td>(448)</td></tr><tr><td>Net cash provided by operating activities</td><td>8,930</td><td>13,540</td><td>8,291</td></tr><tr><td>Cash Flows from Investing Activities</td><td></td><td></td><td></td></tr><tr><td>Sales of available-for-sale investment securities</td><td>4</td><td>2</td><td>88</td></tr><tr><td>Maturities and redemptions of available-for-sale investment securities</td><td>3,499</td><td>2,494</td><td>2,429</td></tr><tr><td>Sales of other investments</td><td>—</td><td>—</td><td>10</td></tr><tr><td>Purchases of investments</td><td>(5,434)</td><td>(2,612)</td><td>(2,162)</td></tr><tr><td>Net (increase) decrease in Card Member loans and receivables, including held for sale \( ^{(a)} \)</td><td>(15,854)</td><td>(16,853)</td><td>3,220</td></tr><tr><td>Purchase of premises and equipment, net of sales: 2018, $1; 2017, $1; 2016, $2</td><td>(1,310)</td><td>(1,062)</td><td>(1,375)</td></tr><tr><td>Acquisitions/dispositions, net of cash acquired</td><td>(520)</td><td>(211)</td><td>(487)</td></tr><tr><td>Net cash (used in) provided by investing activities</td><td>(19,615)</td><td>(18,242)</td><td>1,723</td></tr><tr><td>Cash Flows from Financing Activities</td><td></td><td></td><td></td></tr><tr><td>Net increase (decrease) in customer deposits</td><td>5,542</td><td>11,385</td><td>(1,935)</td></tr><tr><td>Net (decrease) increase in short-term borrowings</td><td>(148)</td><td>(2,300)</td><td>888</td></tr><tr><td>Proceeds from long-term borrowings</td><td>21,524</td><td>32,764</td><td>8,824</td></tr><tr><td>Payments of long-term borrowings</td><td>(18,895)</td><td>(24,082)</td><td>(9,848)</td></tr><tr><td>Issuance of American Express common shares</td><td>87</td><td>129</td><td>177</td></tr><tr><td>Repurchase of American Express common shares and other</td><td>(1,685)</td><td>(4,400)</td><td>(4,498)</td></tr><tr><td>Dividends paid</td><td>(1,324)</td><td>(1,251)</td><td>(1,207)</td></tr><tr><td>Net cash provided by (used in) financing activities</td><td>5,101</td><td>12,245</td><td>(7,599)</td></tr><tr><td>Effect of foreign currency exchange rates on cash, cash equivalents and restricted cash</td><td>129</td><td>226</td><td>(160)</td></tr><tr><td>Net (decrease) increase in cash, cash equivalents and restricted cash</td><td>(5,455)</td><td>7,769</td><td>2,255</td></tr><tr><td>Cash, cash equivalents and restricted cash at beginning of year</td><td>33,263</td><td>25,494</td><td>23,239</td></tr><tr><td>Cash, cash equivalents and restricted cash at end of year</td><td>$ 27,808</td><td>$ 33,263</td><td>$ 25,494</td></tr></table>

(a) Refer to Note 2 for additional information.

## Supplemental cash flow information

<table><tr><td>Cash, cash equivalents and restricted cash reconciliation</td><td>Dec-18</td><td>Dec-17</td><td>Dec-16</td></tr><tr><td>Cash and cash equivalents per Consolidated Balance Sheets</td><td>$ 27,445</td><td>$ 32,927</td><td>$ 25,208</td></tr><tr><td>Restricted cash included in Other assets per Consolidated Balance Sheets</td><td>363</td><td>336</td><td>286</td></tr><tr><td>Total cash, cash equivalents and restricted cash</td><td>$ 27,808</td><td>$ 33,263</td><td>$ 25,494</td></tr></table>



## CONSOLIDATED STATEMENTS OF SHAREHOLDERS' EQUITY

<table><tr><td>(Millions, except per share amounts)</td><td>Total</td><td>Preferred Shares</td><td>Common Shares</td><td>Additional Paid-in Capital</td><td>Accumulated Other Comprehensive Loss</td><td>Retained Earnings</td></tr><tr><td>Balances as of December 31, 2015</td><td>$ 20,673</td><td>$ —</td><td>$ 194</td><td>$ 13,348</td><td>$ (2,534)</td><td>$ 9,665</td></tr><tr><td>Cumulative effect of a change in accounting principle - Revenue Recognition</td><td>55</td><td>—</td><td>—</td><td>—</td><td>—</td><td>55</td></tr><tr><td>Net income</td><td>5,375</td><td>—</td><td>—</td><td>—</td><td>—</td><td>5,375</td></tr><tr><td>Other comprehensive loss</td><td>(250)</td><td>—</td><td>—</td><td>—</td><td>(250)</td><td>—</td></tr><tr><td>Repurchase of common shares</td><td>(4,421)</td><td>—</td><td>(14)</td><td>(924)</td><td>—</td><td>(3,483)</td></tr><tr><td>Other changes, primarily employee plans</td><td>308</td><td>—</td><td>1</td><td>309</td><td>—</td><td>(2)</td></tr><tr><td>Cash dividends declared preferred Series B, $52.00 per share</td><td>(39)</td><td>—</td><td>—</td><td>—</td><td>—</td><td>(39)</td></tr><tr><td>Cash dividends declared preferred Series C, $49.00 per share</td><td>(41)</td><td>—</td><td>—</td><td>—</td><td>—</td><td>(41)</td></tr><tr><td>Cash dividends declared common, $1.22 per share</td><td>(1,137)</td><td>—</td><td>—</td><td>—</td><td>—</td><td>(1,137)</td></tr><tr><td>Balances as of December 31, 2016</td><td>20,523</td><td>—</td><td>181</td><td>12,733</td><td>(2,784)</td><td>10,393</td></tr><tr><td>Net income</td><td>2,748</td><td>—</td><td>—</td><td>—</td><td>—</td><td>2,748</td></tr><tr><td>Other comprehensive income</td><td>356</td><td>—</td><td>—</td><td>—</td><td>356</td><td>—</td></tr><tr><td>Repurchase of common shares</td><td>(4,314)</td><td>—</td><td>(10)</td><td>(742)</td><td>—</td><td>(3,562)</td></tr><tr><td>Other changes, primarily employee plans</td><td>212</td><td>—</td><td>1</td><td>219</td><td>—</td><td>(8)</td></tr><tr><td>Cash dividends declared preferred Series B, $52.00 per share</td><td>(39)</td><td>—</td><td>—</td><td>—</td><td>—</td><td>(39)</td></tr><tr><td>Cash dividends declared preferred Series C, $49.00 per share</td><td>(42)</td><td>—</td><td>—</td><td>—</td><td>—</td><td>(42)</td></tr><tr><td>Cash dividends declared common, $1.34 per share</td><td>(1,183)</td><td>—</td><td>—</td><td>—</td><td>—</td><td>(1,183)</td></tr><tr><td>Balances as of December 31, 2017</td><td>18,261</td><td>—</td><td>172</td><td>12,210</td><td>(2,428)</td><td>8,307</td></tr><tr><td>Net income</td><td>6,921</td><td>—</td><td>—</td><td>—</td><td>—</td><td>6,921</td></tr><tr><td>Other comprehensive loss</td><td>(169)</td><td>—</td><td>—</td><td>—</td><td>(169)</td><td>—</td></tr><tr><td>Repurchase of common shares</td><td>(1,570)</td><td>—</td><td>(3)</td><td>(216)</td><td>—</td><td>(1,351)</td></tr><tr><td>Other changes, primarily employee plans</td><td>200</td><td>—</td><td>1</td><td>224</td><td>—</td><td>(25)</td></tr><tr><td>Cash dividends declared preferred Series B, $52.00 per share</td><td>(39)</td><td>—</td><td>—</td><td>—</td><td>—</td><td>(39)</td></tr><tr><td>Cash dividends declared preferred Series C, $49.00 per share</td><td>(41)</td><td>—</td><td>—</td><td>—</td><td>—</td><td>(41)</td></tr><tr><td>Cash dividends declared common, $1.48 per share</td><td>(1,273)</td><td>—</td><td>—</td><td>—</td><td>—</td><td>(1,273)</td></tr><tr><td>Balances as of December 31, 2018</td><td>$ 22,290</td><td>$ —</td><td>$ 170</td><td>$ 12,218</td><td>$ (2,597)</td><td>$ 12,499</td></tr></table>



# NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

## NOTE 1

## SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

## THE COMPANY

American Express Company is a globally integrated payments company that provides customers with access to products, insights and experiences that enrich lives and build business success. Our principal products and services are charge and credit card products and travel-related services offered to consumers and businesses around the world. Business travel-related services are offered through the non-consolidated joint venture, American Express Global Business Travel (the GBT JV). Our various products and services are sold globally to diverse customer groups, including consumers, small businesses, mid-sized companies and large corporations. These products and services are sold through various channels, including mobile and online applications, direct mail, in-house sales teams, third-party vendors and direct response advertising.

Effective for the second quarter of 2018, we realigned our reportable operating segments to reflect the organizational changes announced during the first quarter of 2018. Prior periods have been revised to conform to the new reportable operating segments, which are as follows:

- Global Consumer Services Group (GCSG), which primarily issues a wide range of proprietary consumer cards globally. GCSG also provides services to consumers, including travel services and non-card financing products, and manages certain international joint ventures and our partnership agreements in China.

- Global Commercial Services (GCS), which primarily issues a wide range of proprietary corporate and small business cards and provides payment and expense management services globally. In addition, GCS provides commercial financing products.

- Global Merchant and Network Services (GMNS), which operates a global payments network that processes and settles card transactions, acquires merchants and provides multi-channel marketing programs and capabilities, services and data analytics, leveraging our global integrated network. GMNS manages our partnership relationships with third-party card issuers, merchant acquirers and a prepaid reloadable and gift card program manager, licensing the American Express brand and extending the reach of the global network. GMNS also manages loyalty coalition businesses in certain countries around the world.

Corporate functions and certain other businesses and operations are included in Corporate & Other.

## PRINCIPLES OF CONSOLIDATION

The Consolidated Financial Statements are prepared in conformity with accounting principles generally accepted in the United States of America (GAAP). Significant intercompany transactions are eliminated.

We consolidate entities in which we hold a “controlling financial interest.” For voting interest entities, we are considered to hold a controlling financial interest when we are able to exercise control over the investees’ operating and financial decisions. For variable interest entities (VIEs), the determination of which is based on the amount and characteristics of the entity’s equity, we are considered to hold a controlling financial interest when we are determined to be the primary beneficiary. A primary beneficiary is the party that has both: (1) the power to direct the activities that most significantly impact that VIE’s economic performance, and (2) the obligation to absorb the losses of, or the right to receive the benefits from, the VIE that could potentially be significant to that VIE.

Entities in which our voting interest in common equity does not provide it with control, but allows us to exert significant influence over operating and financial decisions, are accounted for under the equity method. We also have investments in equity securities where our voting interest is below the level of significant influence, including investments that we make in non-public companies in the ordinary course of business. Such investments are initially recorded at cost and adjusted to fair value through earnings for observable price changes in orderly transactions for identical or similar transactions of the same company or if they are determined to be impaired. See Note 5 for the accounting policy for our marketable equity securities.



## FOREIGN CURRENCY

Monetary assets and liabilities denominated in foreign currencies are translated into U.S. dollars based upon exchange rates prevailing at the end of the reporting period; non-monetary assets and liabilities are translated at the historic exchange rate at the date of the transaction; revenues and expenses are translated at the average month-end exchange rates during the year. Resulting translation adjustments, along with any related qualifying hedge and tax effects, are included in accumulated other comprehensive income (loss) (AOCI), a component of shareholders' equity. Translation adjustments, including qualifying hedge and tax effects, are reclassified to earnings upon the sale or substantial liquidation of investments in foreign operations. Gains and losses related to transactions in a currency other than the functional currency are reported net in Other expenses, in our Consolidated Statements of Income.

## AMOUNTS BASED ON ESTIMATES AND ASSUMPTIONS

Accounting estimates are an integral part of the Consolidated Financial Statements. These estimates are based, in part, on management’s assumptions concerning future events. Among the more significant assumptions are those that relate to reserves for Card Member losses on loans and receivables, Membership Rewards liability, goodwill and income taxes. These accounting estimates reflect the best judgment of management, but actual results could differ.

## INCOME STATEMENT

## Discount Revenue

Discount revenue primarily represents the amount we earn on transactions occurring at merchants that have entered into a card acceptance agreement with us, or a Global Network Services (GNS) partner or other third-party merchant acquirer, for facilitating transactions between the merchants and Card Members. The amount of fees charged for accepting our cards as payment for goods or services, or merchant discount, varies with, among other factors, the industry in which the merchant conducts business, the merchant's overall American Express-related transaction volume, the method of payment, the settlement terms with the merchant, the method of submission of transactions and, in certain instances, the geographic scope of the card acceptance agreement between the merchant and us (e.g., local or global) and the transaction amount. The merchant discount is generally deducted from the payment to the merchant and recorded as discount revenue at the time the Card Member transaction occurs.

The card acceptance agreements, which include the agreed-upon terms for charging the merchant discount fee, vary in duration. Our contracts with small- and medium-sized merchants generally have no fixed contractual duration, while those with large merchants are generally for fixed periods, which typically range from three to seven years in duration. Our fixed-period agreements may include auto-renewal features, which may allow the existing terms to continue beyond the stated expiration date until a new agreement is reached. We satisfy our obligations under these agreements over the contract term, often on a daily basis, including through the processing of Card Member transactions and the availability of our payment network.

In cases where the merchant acquirer is a third party (which is the case, for example, under our OptBlue program, or with certain of our GNS partners), we receive a network rate fee in our settlement with the merchant acquirer, which is individually negotiated between us and that merchant acquirer and is recorded as discount revenue at the time the Card Member transaction occurs. In our role as the operator of the American Express network, we also settle with merchants on behalf of our GNS card issuing partners, who in turn receive an issuer rate that is individually negotiated between that issuer and us and is recorded as expense in Marketing and business development (see below) or as contra-revenue in Other revenue.

## Net Card Fees

Net card fees represent revenue earned from annual card membership fees, which vary based on the type of card and the number of cards for each account. These fees, net of acquisition costs and a reserve for projected refunds for Card Member cancellations, are deferred and recognized on a straight-line basis over the twelve-month card membership period as Net card fees in the Consolidated Statements of Income. The unamortized net card fee balance is reported in Other liabilities on the Consolidated Balance Sheets (refer to Note 10).

## Other Fees and Commissions

Other fees and commissions includes certain fees charged to Card Members, including delinquency fees and foreign currency conversion fees, which are primarily recognized in the period in which they are charged to the Card Member. Other fees and commissions also includes Membership Rewards program fees, which are deferred and recognized over the period covered by the fee, typically one year, the unamortized portion of which is included in Other liabilities on the Consolidated Balance Sheets. In addition, Other fees and commissions includes loyalty coalition-related fees, travel commissions and fees and service fees.



earned from merchants, that are recognized when the service is performed, which is generally in the period the fee is charged. Refer to Note 19 for additional information.

## Contra-revenue

Payments made pursuant to contractual arrangements with our merchants, GNS partners, and other customers are classified as contra-revenue, except where we receive goods, services or other benefits for which the fair value is determinable and measurable, in which case they are recorded as expense.

## Interest Income

Interest on Card Member loans is assessed using the average daily balance method. Unless the loan is classified as non-accrual, interest is recognized based upon the principal amount outstanding, in accordance with the terms of the applicable account agreement, until the outstanding balance is paid, or written off.

Interest and dividends on investment securities primarily relate to our performing fixed-income securities. Interest income is recognized as earned using the effective interest method, which adjusts the yield for security premiums and discounts, fees and other payments, so that a constant rate of return is recognized on the investment security’s outstanding balance. Amounts are recognized until securities are in default or when it becomes likely that future interest payments will not be made as scheduled.

Interest on deposits with banks and other is recognized as earned, and primarily relates to the placement of cash, in excess of near-term funding requirements, in interest-bearing time deposits, overnight sweep accounts, and other interest-bearing demand and call accounts.

## Interest Expense

Interest expense includes interest incurred primarily to fund Card Member loans and receivables, general corporate purposes and liquidity needs, and is recognized as incurred. Interest expense is divided principally into two categories: (i) deposits, which primarily relates to interest expense on deposits taken from customers and institutions, and (ii) debt, which primarily relates to interest expense on our long-term debt and short-term borrowings, as well as the realized impact of derivatives used to hedge interest rate risk on our long-term debt.

## Marketing and Business Development

As further described below under “Recently Adopted Accounting Standards,” effective January 1, 2018, in conjunction with the adoption of the new revenue recognition standard, the previously disclosed “Marketing and promotion” line on the Consolidated Statements of Income was changed to “Marketing and business development” to reflect the inclusion of certain reclassified costs from contra-discount revenue and Other expenses. Marketing and business development provides a more comprehensive view of costs related to building and growing our business, including the reclassified costs.

Marketing and business development expense includes costs incurred in the development and initial placement of advertising, which are expensed in the year in which the advertising first takes place. Also included in Marketing and business development expense are Card Member statement credits for qualifying charges on eligible card accounts, corporate incentive payments earned on achievement of preset targets, and certain payments to GNS card issuing partners. These costs are generally expensed as incurred.

## Card Member Rewards

We issue charge and credit cards that allow Card Members to participate in various rewards programs (e.g., Membership Rewards, cobrand and cash back). Rewards expense is recognized in the period Card Members earn rewards, generally by spending on their enrolled card products. We record a Card Member rewards liability that represents the estimated cost of points earned that are expected to be redeemed. Pursuant to cobrand agreements, we make payments to our cobrand partners based primarily on the amount of Card Member spending and corresponding rewards earned on such spending and, under certain arrangements, on the number of accounts acquired and retained. The partner is then liable for providing rewards to the Card Member under the cobrand partner’s own loyalty program. Card Member rewards liabilities are impacted over time by enrollment levels, attrition, the volume of points earned and redeemed, and the associated redemption costs. Changes in the Card Member rewards liabilities during the period are taken as an increase or decrease to the Card Member rewards expense in the Consolidated Statement of Income.

Effective January 1, 2018, in conjunction with the adoption of the new revenue recognition standard, Card Member rewards also includes cash-back rewards, which were reclassified from contra discount revenue.



## BALANCE SHEET

## Cash and Cash Equivalents

Cash and cash equivalents include cash and amounts due from banks, interest-bearing bank balances, including securities purchased under resale agreements, and other highly liquid investments with original maturities of 90 days or less.

## Goodwill

Goodwill represents the excess of acquisition cost of an acquired business over the fair value of assets acquired and liabilities assumed. We allocate goodwill to our reporting units for the purpose of impairment testing. A reporting unit is defined as an operating segment, or a business that is one level below an operating segment, for which discrete financial information is regularly reviewed by the operating segment manager.

We evaluate goodwill for impairment annually as of June 30, or more frequently if events occur or circumstances change that would more likely than not reduce the fair value of one or more of our reporting units below its carrying value. Prior to completing the assessment of goodwill for impairment, we also perform a recoverability test of certain long-lived assets. We have the option to perform a qualitative assessment of goodwill impairment to determine whether it is more likely than not that the fair value of a reporting unit is less than its carrying value. Alternatively, we can perform a more detailed quantitative assessment of goodwill impairment.

This qualitative assessment entails the evaluation of factors such as economic conditions, industry and market considerations, cost factors, overall financial performance of the reporting unit and other company and reporting unit-specific events. If we determine that it is more likely than not that the fair value of a reporting unit is less than its carrying amount, we then perform the impairment evaluation using the quantitative assessment.

Under the quantitative assessment, the first step identifies whether there is a potential impairment by comparing the fair value of a reporting unit to the carrying amount, including goodwill. If the carrying amount of a reporting unit exceeds the fair value, then a test is performed to determine the implied fair value of goodwill. An impairment loss is recognized based on the amount that the carrying amount of goodwill exceeds the implied fair value.

When measuring the fair value of our reporting units in the quantitative assessment, we use widely accepted valuation techniques, applying a combination of the income approach (discounted cash flows) and market approach (market multiples). When preparing discounted cash flow models under the income approach, we use internal forecasts to estimate future cash flows expected to be generated by the reporting units. To discount these cash flows, we use the expected cost of equity, determined by using a capital asset pricing model. We believe the discount rates used appropriately reflect the risks and uncertainties in the financial markets generally and specifically in our internally-developed forecasts. When using market multiples under the market approach, we apply comparable publicly traded companies' multiples (e.g., earnings or revenues) to our reporting units' actual results.

For the years ended December 31, 2018 and 2017, we performed a qualitative assessment in connection with our annual goodwill impairment evaluation and determined that it was more likely than not that the fair values of our reporting units exceeded their carrying values.

## Premises and Equipment

Premises and equipment, including leasehold improvements, are carried at cost less accumulated depreciation. Costs incurred during construction are capitalized and are depreciated once an asset is placed in service. Depreciation is generally computed using the straight-line method over the estimated useful lives of the assets, which range from 3 to 10 years for equipment, furniture and building improvements, and from 40 to 50 years for premises, which are depreciated based upon their estimated useful life at the acquisition date.

Leasehold improvements are depreciated using the straight-line method over the lesser of the remaining term of the leased facility, or the economic life of the improvement, and ranges from 5 to 10 years. We maintain operating leases worldwide for facilities and equipment. Rent expense for facility leases is recognized ratably over the lease term, and includes adjustments for rent concessions, rent escalations and leasehold improvement allowances. We recognize lease restoration obligations at the fair value of the restoration liabilities when incurred and amortize the restoration assets over the lease term.

Certain costs associated with the acquisition or development of internal-use software are also capitalized and recorded in Premises and equipment. Once the software is ready for its intended use, these costs are amortized on a straight-line basis over the software's estimated useful life, generally 5 years. We review these assets for impairment using the same impairment methodology used for our intangible assets.



## OTHER SIGNIFICANT ACCOUNTING POLICIES

The following table identifies our other significant accounting policies, along with the related Note and page number where the Note can be found.

<table><tr><td>Significant Accounting Policy</td><td>Note Number</td><td>Note Title</td><td>Page</td></tr><tr><td>Accounts Receivable</td><td>Note 3</td><td>Loans and Accounts Receivable</td><td>Page 89</td></tr><tr><td>Loans</td><td>Note 3</td><td>Loans and Accounts Receivable</td><td>Page 89</td><td></td></tr><tr><td>Reserves for Losses</td><td>Note 4</td><td>Reserves for Losses</td><td>Page 95</td></tr><tr><td>Investment Securities</td><td>Note 5</td><td>Investment Securities</td><td>Page 97</td></tr><tr><td>Asset Securitizations</td><td>Note 6</td><td>Asset Securitizations</td><td>Page 99</td></tr><tr><td>Membership Rewards</td><td>Note 10</td><td>Other Liabilities</td><td>Page 106</td></tr><tr><td>Stock-based Compensation</td><td>Note 11</td><td>Stock Plans</td><td>Page 107</td></tr><tr><td>Retirement Plans</td><td>Note 12</td><td>Retirement Plans</td><td>Page 109</td></tr><tr><td>Legal Contingencies</td><td>Note 13</td><td>Contingencies and Commitments</td><td>Page 109</td></tr><tr><td>Derivative Financial Instruments and Hedging Activities</td><td>Note 14</td><td>Derivatives and Hedging Activities</td><td>Page 111</td></tr><tr><td>Fair Value Measurements</td><td>Note 15</td><td>Fair Values</td><td>Page 114</td></tr><tr><td>Income Taxes</td><td>Note 21</td><td>Income Taxes</td><td>Page 122</td></tr><tr><td>Regulatory Matters and Capital Adequacy</td><td>Note 23</td><td>Regulatory Matters and Capital Adequacy</td><td>Page 126</td></tr><tr><td>Reportable Operating Segments</td><td>Note 25</td><td>Reportable Operating Segments and Geographic Operations</td><td>Page 129</td></tr></table>

## CLASSIFICATION OF VARIOUS ITEMS

Certain reclassifications of prior period amounts have been made to conform to the current period presentation, including the reclassification of certain business development expenses from Other expenses to Marketing and business development, that were not directly attributable to the adoption of the new revenue recognition guidance.

## RECENTLY ISSUED AND ADOPTED ACCOUNTING STANDARDS

## Recently Issued Accounting Standards

In February 2016, the Financial Accounting Standards Board (FASB) issued new accounting guidance on leases. The accounting standard, effective January 1, 2019, requires virtually all leases to be recognized on the Consolidated Balance Sheets. Beginning with the quarter ending March 31, 2019, our financial statements will reflect the adoption of this standard using the modified retrospective method. We have elected the package of practical expedients and transition provisions allowing us to bring our existing operating leases onto the Consolidated Balance Sheet without adjusting comparative periods.

We have operating leases worldwide for facilities and equipment, which will be recorded as lease-related assets and liabilities upon adoption of the new guidance for those leases with terms greater than 12 months. Under the guidance, we have also elected to not separate lease and non-lease components in the recognition of the assets and liabilities, as well as the related lease expense. Lease-related assets, or right-of-use assets, will be recognized at the lease commencement date at amounts equal to the respective lease liabilities, adjusted for prepaid lease payments, and initial direct costs, and offset by lease incentives received. Lease-related liabilities will be recognized at the present value of the remaining contractual fixed lease payments, discounted using the Company's incremental borrowing rate. Operating lease expense will continue to be recognized on a straight-line basis over the lease term, while variable lease payments will continue to be expensed as incurred.

The adoption of the standard will have the impact of increasing consolidated assets and liabilities by approximately $700 million and will not have a material impact on our financial position, results of operations, cash flows or regulatory risk-based capital. In conjunction with the adoption, we are upgrading our lease administration software and modifying our business processes and internal controls.

In June 2016, the FASB issued new accounting guidance for the recognition of credit losses on financial instruments, effective January 1, 2020, with early adoption permitted on January 1, 2019. We do not intend to early adopt the new standard. The guidance introduces a new credit reserving model known as the Current Expected Credit Loss (CECL) model, which is based on expected losses, and differs significantly from the incurred loss approach used today. The CECL model requires measurement of expected credit losses not only based on historical experience and current conditions, but also by including reasonable and supportable forecasts incorporating forward-looking information. In addition, for available-for-sale debt securities, the new guidance replaces the other-than-temporary impairment model, and requires the recognition of an allowance for reductions in a security’s fair value attributable to declines in credit quality, instead of a direct write-down of the security, when a valuation decline is determined to be other-than-temporary. The guidance also requires a cumulative-effect



adjustment to retained earnings as of the beginning of the reporting period of adoption. We continue to evaluate the impact the new guidance will have on our financial position, results of operations, cash flows, credit ratings and regulatory risk-based capital. We expect that the CECL model will alter the assumptions used in estimating credit losses on Card Member loans and receivables, and may result in material increases to our credit reserves as the new guidance involves earlier recognition of expected losses for the life of the assets. However, the extent of the impact will depend on the characteristics of our loan portfolio, macroeconomic conditions and forecasted information at the date of adoption. We continue to be actively engaged in cross-functional implementation efforts and are in the process of developing and implementing CECL models that satisfy the requirements of the new standard, along with appropriate business processes and controls.

In February 2018, as a result of the enactment of the Tax Cuts and Jobs Act (the Tax Act), the FASB issued new accounting guidance on the reclassification of certain tax effects from AOCI to retained earnings. The optional reclassification is effective January 1, 2019. We are evaluating the new guidance, along with any impacts on our financial position, results of operations and cash flows, none of which are expected to be material.

## Recently Adopted Accounting Standards

Effective January 1, 2018, we adopted new revenue recognition guidance issued by the FASB related to contracts with customers. The scope of the new guidance excludes financial instruments such as credit and charge card arrangements. We elected to adopt the standard using the full retrospective method, which we believe is most useful to our investors. Under the full retrospective method, we are applying the standard back to January 1, 2016. As shown below, the most significant impacts of adoption are changes to the classification of certain revenues and expenses, including certain credit and charge card related costs previously netted against discount revenue, such as Card Member cash-back reward costs and statement credits, corporate incentive payments, as well as payments to third-party GNS card issuing partners. Under the new revenue standard, these costs are not considered components of the transaction price of our card acceptance agreements with merchants and thus are not netted against discount revenue, but instead are recognized as expenses. Our payments to third-party GNS card issuing partners are presented net of related revenues earned from the partners.

The impact to the 2017 fiscal quarters and years ended December 31, 2017 and 2016 were as follows:

<table><tr><td rowspan="3">(Millions)</td><td colspan="10">Increase (Decrease)</td></tr><tr><td colspan="5">Three months ended</td><td colspan="5">Year Ended December</td></tr><tr><td colspan="2">December 31, 2017</td><td colspan="2">September 30, 2017</td><td colspan="2">June 30, 2017</td><td colspan="2">March 31, 2017</td><td colspan="2">2017</td></tr><tr><td>Revenues</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Discount revenue</td><td>$</td><td>981</td><td>$</td><td>930</td><td>$</td><td>928</td><td>$</td><td>868</td><td>$</td><td>3,707</td></tr><tr><td>Other</td><td></td><td>(78)</td><td></td><td>(71)</td><td></td><td>(64)</td><td></td><td>(65)</td><td></td><td>(278)</td></tr><tr><td>Expenses</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Marketing and business development</td><td></td><td>617</td><td></td><td>591</td><td></td><td>593</td><td></td><td>549</td><td></td><td>2,350</td></tr><tr><td>Card Member rewards</td><td>$</td><td>286</td><td>$</td><td>268</td><td>$</td><td>271</td><td>$</td><td>254</td><td>$</td><td>1,079</td></tr></table>

In addition, the cumulative impact to our retained earnings on January 1, 2016 was an increase of $55.2 million.

The adoption of the new guidance also resulted in changes to the recognition timing of certain revenues, the impact of which is not material to net income. Similarly, the adoption did not have a material impact on our financial position or cash flows. We had no material contract assets, contract liabilities or deferred contract costs recorded on the Consolidated Balance Sheet as of December 31, 2018 and 2017. Contract assets and liabilities are reported in a net position on a contract-by-contract basis at the end of each reporting period. In adopting the guidance, we implemented changes to our accounting policies, business processes, systems and internal controls to support the recognition, measurement and disclosure requirements under the new standard. Such changes were not material.

In January 2016, the FASB issued new accounting guidance on the recognition and measurement of financial assets and financial liabilities, which was effective and adopted by us as of January 1, 2018. The guidance makes targeted changes to GAAP; specifically to the classification and measurement of equity securities, and to certain disclosure requirements associated with the fair value of financial assets and liabilities. This applies to investments we make in non-public companies in the ordinary course of business, which historically were recognized under the cost method of accounting. These investments will be prospectively adjusted through earnings for observable price changes upon the identification of identical or similar transactions of the same company. The adoption of the guidance did not have a material impact on our financial position, results of operations and cash flows. We implemented changes to our accounting policies, business processes and internal controls in support of the new guidance. Such changes were not material.



In August 2017, the FASB issued new accounting guidance providing targeted improvements to the accounting for hedging activities, effective January 1, 2019, with early adoption permitted in any interim period or fiscal year before the effective date. The guidance introduces a number of amendments, several of which are optional, that are designed to simplify the application of hedge accounting, improve financial statement transparency and more closely align hedge accounting with an entity's risk management strategies. Effective January 1, 2018, we adopted the guidance, with no material impact on our financial position, results of operations and cash flows, along with associated changes to our accounting policies, business processes and internal controls in support of the new guidance. Such changes were not material.

## NOTE 2

## BUSINESS EVENTS

## LOANS AND RECEIVABLES PORTFOLIO DISPOSITIONS

During the fourth quarter of 2015, it was determined we would sell the Card Member loans and receivables related to our cobrand partnerships with JetBlue Airways Corporation (JetBlue) and Costco Wholesale Corporation (Costco) in the United States (the HFS portfolios). As a result, the HFS portfolios were presented as held for sale (HFS) on the Consolidated Balance Sheets within Card Member loans and receivables HFS as of December 31, 2015. During the first half of 2016, we completed the sales of substantially all of these outstanding Card Member loans and receivables HFS and recognized gains, as an expense reduction in Other expenses, of $127 million and $1.1 billion during the three months ended March 31, 2016 and June 30, 2016, respectively. The impact of the sales, including the recognition of the proceeds received and the reclassification of the retained Card Member loans and receivables, was reported within the investing section of the Consolidated Statements of Cash Flows as a net decrease in Card Member receivables and loans, including HFS. From the point of classification as HFS through the sale completion dates, we continued to recognize discount revenue, interest income, other revenues and expenses related to the HFS portfolios in the respective line items on the Consolidated Statements of Income, with changes in the valuation of the HFS portfolios recognized in Other expenses.

## LOAN PORTFOLIO ACQUISITION

During the first quarter of 2018, we acquired the portion of the Hilton Worldwide Holdings Inc. cobrand credit card loan portfolio that we did not previously own (the acquired Hilton portfolio). The acquired Hilton portfolio had an outstanding principal and interest balance of approximately $1 billion at acquisition. None of the credit card loans acquired were considered purchased credit impaired at acquisition date. The cash outflows related to this acquisition are reported within the investing section of the Consolidated Statements of Cash Flows primarily as a net increase in Card Member receivables and loans.



## NOTE 3

## LOANS AND ACCOUNTS RECEIVABLE

Our lending and charge payment card products result in the generation of Card Member loans and Card Member receivables, respectively.

## CARD MEMBER AND OTHER LOANS

Card Member loans are recorded at the time a Card Member enters into a point-of-sale transaction with a merchant and represent revolving amounts due on lending card products, as well as amounts due from charge Card Members who utilize the Pay Over Time features on their account and elect to revolve a portion of the outstanding balance by entering into a revolving payment arrangement with us. These loans have a range of terms such as credit limits, interest rates, fees and payment structures, which can be revised over time based on new information about Card Members, and in accordance with applicable regulations and the respective product's terms and conditions. Card Members holding revolving loans are typically required to make monthly payments based on pre-established amounts and the amounts that Card Members choose to revolve are subject to finance charges.

Card Member loans are presented on the Consolidated Balance Sheets net of reserves for losses (refer to Note 4), and include principal and any related accrued interest and fees. Our policy generally is to cease accruing interest on a Card Member loan at the time the account is written off, and establish reserves for interest that we believe will not be collected.

Card Member loans by segment and Other loans as of December 31, 2018 and 2017 consisted of:

<table><tr><td>(Millions)</td><td>2018</td><td>2017</td></tr><tr><td>Global Consumer Services Group \( ^{(a)} \)</td><td>69,458</td><td>62,319</td></tr><tr><td>Global Commercial Services</td><td>12,396</td><td>11,080</td></tr><tr><td>Card Member loans</td><td>81,854</td><td>73,399</td></tr><tr><td>Less: Reserve for losses</td><td>2,134</td><td>1,706</td></tr><tr><td>Card Member loans, net</td><td>79,720</td><td>71,693</td></tr><tr><td>Other loans, net \( ^{(b)} \)</td><td>3,676</td><td>2,607</td></tr></table>

(a) Includes approximately $33.2 billion and $25.7 billion of gross Card Member loans available to settle obligations of a consolidated VIE as of December 31, 2018 and 2017, respectively. The balance as of December 31, 2018 also includes loans related to the acquired Hilton portfolio (refer to Note 2).

(b) Other loans primarily represent consumer and commercial non-card financing products. Other loans are presented net of reserves for losses of $124 million and $80 million as of December 31, 2018 and 2017, respectively.

## CARD MEMBER AND OTHER RECEIVABLES

Card Member receivables are also recorded at the time a Card Member enters into a point-of-sale transaction with a merchant and represent amounts due on charge card products. Each charge card transaction is authorized based on its likely economics, a Card Member’s most recent credit information and spend patterns. Additionally, global spend limits are established to limit our maximum exposure.

Charge Card Members generally must pay the full amount billed each month. Card Member receivable balances are presented on the Consolidated Balance Sheets net of reserves for losses (refer to Note 4), and include principal and any related accrued fees.

Card Member accounts receivable by segment and Other receivables as of December 31, 2018 and 2017 consisted of:

<table><tr><td>(Millions)</td><td>2018</td><td>2017</td></tr><tr><td>Global Consumer Services Group \( ^{(a)} \)</td><td>21,455</td><td>20,946</td></tr><tr><td>Global Commercial Services</td><td>34,438</td><td>33,101</td></tr><tr><td>Card Member receivables</td><td>55,893</td><td>54,047</td></tr><tr><td>Less: Reserve for losses</td><td>573</td><td>521</td></tr><tr><td>Card Member receivables, net</td><td>55,320</td><td>53,526</td></tr><tr><td>Other receivables, net \( ^{(b)} \)</td><td>2,907</td><td>3,209</td></tr></table>

(a) Includes $8.5 billion and $8.9 billion of gross Card Member receivables available to settle obligations of a consolidated VIE as of both December 31, 2018 and 2017, respectively.

(b) Other receivables primarily represent amounts related to (i) GNS partners for items such as royalty and franchise fees, (ii) tax-related receivables, (iii) certain merchants for billed discount revenue, and (iv) loyalty coalition partners for points issued, as well as program participation and servicing fees. Other receivables are presented net of reserves for losses of $25 million and $31 million as of December 31, 2018 and 2017, respectively.



## CARD MEMBER LOANS AND CARD MEMBER RECEIVABLES AGING

Generally, a Card Member account is considered past due if payment is not received within 30 days after the billing statement date. The following table presents the aging of Card Member loans and receivables as of December 31, 2018 and 2017:

<table><tr><td>2018 (Millions)</td><td>Current</td><td>30-59 Days Past Due</td><td>60-89 Days Past Due</td><td>90+ Days Past Due</td><td>Total</td></tr><tr><td>Card Member Loans:</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Global Consumer Services Group</td><td>$ 68,442</td><td>$ 290</td><td>$ 220</td><td>$ 506</td><td>$ 69,458</td></tr><tr><td>Global Commercial Services</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Global Small Business Services</td><td>12,195</td><td>51</td><td>32</td><td>73</td><td>12,351</td></tr><tr><td>Global Corporate Payments(a)</td><td>(b)</td><td>(b)</td><td>(b)</td><td>—</td><td>45</td></tr><tr><td>Card Member Receivables:</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Global Consumer Services Group</td><td>21,207</td><td>80</td><td>50</td><td>118</td><td>21,455</td></tr><tr><td>Global Commercial Services</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Global Small Business Services</td><td>$ 16,460</td><td>$ 101</td><td>$ 53</td><td>$ 114</td><td>$ 16,728</td></tr><tr><td>Global Corporate Payments(a)</td><td>(b)</td><td>(b)</td><td>(b)</td><td>$ 129</td><td>$ 17,710</td></tr><tr><td>2017 (Millions)</td><td>Current</td><td>30-59 Days Past Due</td><td>60-89 Days Past Due</td><td>90+ Days Past Due</td><td>Total</td></tr><tr><td>Card Member Loans:</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Global Consumer Services Group</td><td>$ 61,491</td><td>$ 238</td><td>$ 190</td><td>$ 400</td><td>$ 62,319</td></tr><tr><td>Global Commercial Services</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Global Small Business Services</td><td>10,892</td><td>43</td><td>31</td><td>59</td><td>11,025</td></tr><tr><td>Global Corporate Payments(a)</td><td>(b)</td><td>(b)</td><td>(b)</td><td>—</td><td>55</td></tr><tr><td>Card Member Receivables:</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Global Consumer Services Group</td><td>20,696</td><td>82</td><td>54</td><td>114</td><td>20,946</td></tr><tr><td>Global Commercial Services</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Global Small Business Services</td><td>$ 15,868</td><td>$ 91</td><td>$ 54</td><td>$ 106</td><td>$ 16,119</td></tr><tr><td>Global Corporate Payments(a)</td><td>(b)</td><td>(b)</td><td>(b)</td><td>$ 148</td><td>$ 16,982</td></tr></table>

(a) For Global Corporate Payments (GCP) Card Member loans and receivables in GCS, delinquency data is tracked based on days past billing status rather than days past due. A Card Member account is considered 90 days past billing if payment has not been received within 90 days of the Card Member's billing statement date. In addition, if we initiate collection procedures on an account prior to the account becoming 90 days past billing, the associated Card Member loan or receivable balance is classified as 90 days past billing. These amounts are shown above as 90+ Days Past Due for presentation purposes. See also (b).

(b) Delinquency data for periods other than 90+ days past billing is not available due to system constraints. Therefore, such data has not been utilized for risk management purposes. The balances that are current to 89 days past due can be derived as the difference between the Total and the 90+ Days Past Due balances.

## CREDIT QUALITY INDICATORS FOR CARD MEMBER LOANS AND RECEIVABLES

The following tables present the key credit quality indicators as of or for the years ended December 31:

<table><tr><td rowspan="3"></td><td colspan="3">2018</td><td colspan="3">2017</td></tr><tr><td colspan="2">Net Write-Off Rate</td><td rowspan="2">30+ Days Past Due as a % of Total</td><td colspan="2">Net Write-Off Rate</td><td rowspan="2">30+ Years as a % of Total</td></tr><tr><td>Principal Only(a)</td><td>Principal, Interest, &amp; Fees(a)</td><td>Principal Only(a)</td><td>Principal, Interest, &amp; Fees(a)</td></tr><tr><td>Card Member Loans:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Global Consumer Services Group</td><td>2.1%</td><td>2.5%</td><td>1.5%</td><td>1.8%</td><td>2.2%</td><td>1.3%</td></tr><tr><td>Global Small Business Services</td><td>1.7%</td><td>2.0%</td><td>1.3%</td><td>1.6%</td><td>1.9%</td><td>1.2%</td></tr><tr><td>Card Member Receivables:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Global Consumer Services Group</td><td>1.6%</td><td>1.8%</td><td>1.2%</td><td>1.5%</td><td>1.7%</td><td>1.2%</td></tr><tr><td>Global Small Business Services</td><td>1.7%</td><td>2.0%</td><td>1.6%</td><td>1.6%</td><td>1.8%</td><td>1.6%</td></tr><tr><td rowspan="2"></td><td colspan="3">2018</td><td colspan="3">2017</td></tr><tr><td>Net Loss Ratio as a % of Charge Volume</td><td>90+ Days Past Billing as a % of Receivables</td><td>Net Loss Ratio as a % of Charge Volume</td><td>90+ Days Past Billing as an % of Receivables</td><td>90+ Days Past Billing as a % of Receivables</td><td></td></tr><tr><td>Card Member Receivables:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Global Corporate Payments</td><td>0.11%</td><td>0.7%</td><td>0.10%</td><td>0.9%</td><td></td><td></td></tr></table>

(a) We present a net write-off rate based on principal losses only (i.e., excluding interest and/or fees) to be consistent with industry convention. In addition, because we consider uncollectible interest and/or fees in estimating our reserves for credit losses, a net write-off rate including principal, interest and/or fees is also presented.



Refer to Note 4 for additional indicators, including external environmental qualitative factors, management considers in its monthly evaluation process for reserves for losses.

## IMPAIRED CARD MEMBER LOANS AND RECEIVABLES

Impaired Card Member loans and receivables are individual larger balance or homogeneous pools of smaller balance loans and receivables for which it is probable that we will be unable to collect all amounts due according to the original contractual terms of the Card Member agreement. We consider impaired loans and receivables to include: (i) loans over 90 days past due still accruing interest, (ii) nonaccrual loans and (iii) loans and receivables modified as troubled debt restructurings (TDRs).

In instances where the Card Member is experiencing financial difficulty, we may modify, through various programs, Card Member loans and receivables in order to minimize losses and improve collectability, while providing Card Members with temporary or permanent financial relief. We have classified Card Member loans and receivables in these modification programs as TDRs and continue to classify Card Member accounts that have exited a modification program as a TDR, with such accounts identified as “Out of Program TDRs.”

Such modifications to the loans and receivables primarily include (i) temporary interest rate reductions (possibly as low as zero percent, in which case the loan is characterized as non-accrual in our TDR disclosures), (ii) placing the Card Member on a fixed payment plan not to exceed 60 months and (iii) suspending delinquency fees until the Card Member exits the modification program. Upon entering the modification program, the Card Member’s ability to make future purchases is either cancelled, or in certain cases suspended until the Card Member successfully exits the modification program. In accordance with the modification agreement with the Card Member, loans may revert back to the original contractual terms (including the contractual interest rate) when the Card Member exits the modification program, which is (i) when all payments have been made in accordance with the modification agreement or, (ii) when the Card Member defaults out of the modification program. We establish a reserve for Card Member interest charges and fees considered to be uncollectible.

Reserves for Card Member loans and receivables modified as TDRs are determined as the difference between the cash flows expected to be received from the Card Member (taking into consideration the probability of subsequent defaults), discounted at the original effective interest rates, and the carrying value of the related Card Member loan or receivables balance. We determine the original effective interest rate as the interest rate in effect prior to the imposition of any penalty interest rate. All changes in the impairment measurement are included in Provisions for losses in the Consolidated Statements of Income.



The following tables provide additional information with respect to our impaired Card Member loans and receivables as of December 31, 2018, 2017 and 2016. Impaired Card Member loans and receivables outside the U.S. are not significant as of December 31, 2018, 2017 and 2016; therefore, such loans and receivables are not included in the following tables unless otherwise noted.

<table><tr><td rowspan="3">(Millions)</td><td colspan="9">As of December 31, 2018</td></tr><tr><td rowspan="2">Over 90 days Past Due &amp; Accruing Interest \( ^{(a)} \)</td><td colspan="4">Accounts Classified as a TDR  \( ^{(c)} \)</td><td rowspan="2">Total Impaired Balance</td><td rowspan="2">Unpaid Principal Balance</td><td rowspan="2">Allowance for TDRs</td><td></td></tr><tr><td>Non-Accruals \( ^{(b)} \)</td><td>In Program \( ^{(d)} \)</td><td>Out of Program \( ^{(e)} \)</td><td></td><td></td></tr><tr><td>Card Member Loans:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Global Consumer Services Group \( ^{(f)} \)</td><td>344</td><td>236</td><td>313</td><td>131</td><td>131</td><td>1,024</td><td>923</td><td>80</td><td></td></tr><tr><td>Global Commercial Services</td><td>43</td><td>43</td><td>59</td><td>29</td><td>174</td><td>161</td><td>14</td><td></td><td></td></tr><tr><td>Card Member Receivables:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Global Consumer Services Group</td><td>—</td><td>—</td><td>29</td><td>13</td><td>42</td><td>42</td><td>2</td><td></td><td></td></tr><tr><td>Global Commercial Services</td><td>—</td><td>—</td><td>61</td><td>25</td><td>86</td><td>86</td><td>5</td><td></td><td></td></tr><tr><td>Total</td><td>387</td><td>279</td><td>462</td><td>198</td><td>1,326</td><td>1,212</td><td>101</td><td></td><td></td></tr></table>

<table><tr><td rowspan="3">(Millions)</td><td colspan="9">As of December 31, 2017</td></tr><tr><td rowspan="2">Over 90 days Past Due &amp; Accruing Interest \( ^{(a)} \)</td><td colspan="4">Accounts Classified as a TDR  \( ^{(c)} \)</td><td rowspan="2">Total Impaired Balance</td><td rowspan="2">Unpaid Principal Balance</td><td rowspan="2">Allowance for TDRs</td><td></td></tr><tr><td>Non-Accruals \( ^{(b)} \)</td><td>In Program \( ^{(d)} \)</td><td>Out of Program \( ^{(e)} \)</td><td></td><td></td></tr><tr><td>Card Member Loans:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Global Consumer Services Group \( ^{(f)} \)</td><td>289</td><td>168</td><td>178</td><td>131</td><td>766</td><td>694</td><td>49</td><td></td><td></td></tr><tr><td>Global Commercial Services</td><td>38</td><td>31</td><td>31</td><td>27</td><td>127</td><td>118</td><td>8</td><td></td><td></td></tr><tr><td>Card Member Receivables:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Global Consumer Services Group</td><td>—</td><td>—</td><td>15</td><td>9</td><td>24</td><td>24</td><td>1</td><td></td><td></td></tr><tr><td>Global Commercial Services</td><td>—</td><td>—</td><td>37</td><td>19</td><td>56</td><td>56</td><td>2</td><td></td><td></td></tr><tr><td>Total</td><td>327</td><td>199</td><td>261</td><td>186</td><td>973</td><td>892</td><td>60</td><td></td><td></td></tr></table>

<table><tr><td rowspan="3">(Millions)</td><td colspan="9">As of December 31, 2016</td></tr><tr><td rowspan="2">Over 90 days Past Due &amp; Accruing Interest \( ^{(a)} \)</td><td colspan="4">Accounts Classified as a TDR  \( ^{(c)} \)</td><td rowspan="2">Total Impaired Balance</td><td rowspan="2">Unpaid Principal Balance</td><td rowspan="2">Allowance for TDRs</td><td></td></tr><tr><td>Non-Accruals \( ^{(b)} \)</td><td>In Program \( ^{(d)} \)</td><td>Out of Program \( ^{(e)} \)</td><td></td><td></td></tr><tr><td>Card Member Loans:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Global Consumer Services Group \( ^{(f)} \)</td><td>230</td><td>139</td><td>165</td><td>129</td><td>663</td><td>609</td><td>51</td><td></td><td></td></tr><tr><td>Global Commercial Services</td><td>30</td><td>30</td><td>26</td><td>26</td><td>112</td><td>103</td><td>9</td><td></td><td></td></tr><tr><td>Card Member Receivables:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Global Consumer Services Group</td><td>—</td><td>—</td><td>11</td><td>6</td><td>17</td><td>17</td><td>7</td><td></td><td></td></tr><tr><td>Global Commercial Services</td><td>—</td><td>—</td><td>28</td><td>10</td><td>38</td><td>38</td><td>21</td><td></td><td></td></tr><tr><td>Total</td><td>260</td><td>169</td><td>230</td><td>171</td><td>830</td><td>767</td><td>88</td><td></td><td></td></tr></table>

(a) Our policy is generally to accrue interest through the date of write-off (typically 180 days past due). We establish reserves for interest that we believe will not be collected. Amounts presented exclude Card Member loans classified as a TDR.

(b) Non-accrual loans not in modification programs primarily include certain Card Member loans placed with outside collection agencies for which we have ceased accruing interest. Amounts presented exclude Card Member loans classified as a TDR.

(c) Accounts classified as a TDR include $17 million, $15 million and $20 million that are over 90 days past due and accruing interest and $6 million, $5 million and $11 million that are non-accruals as of December 31, 2018, 2017 and 2016, respectively.

(d) In Program TDRs include Card Member accounts that are currently enrolled in a modification program.

(e) Out of Program TDRs include $148 million, $141 million and $132 million of Card Member accounts that have successfully completed a modification program and $50 million, $45 million and $39 million of Card Member accounts that were not in compliance with the terms of the modification programs as of December 31, 2018, 2017 and 2016, respectively.

(f) GCSG includes balances outside the U.S. of $69 million, $56 million and $52 million that are over 90 days and accruing interest and $68 million, $55 million and $51 million in unpaid principal as of December 31, 2018, 2017 and 2016, respectively.



The following table provides information with respect to our average balances and interest income recognized from impaired Card Member loans and the average balances of impaired Card Member receivables for the years ended December 31:

<table><tr><td>2018 (Millions)</td><td>Average Balance</td><td>Interest Income Recognized</td></tr><tr><td>Card Member Loans:</td><td></td><td></td></tr><tr><td>Global Consumer Services Group</td><td>$     878</td><td>$     109</td></tr><tr><td>Global Commercial Services</td><td>150</td><td>21</td></tr><tr><td>Card Member Receivables:</td><td></td><td></td></tr><tr><td>Global Consumer Services Group</td><td>33</td><td>—</td></tr><tr><td>Global Commercial Services</td><td>73</td><td>—</td></tr><tr><td>Total</td><td>$     1,134</td><td>130</td></tr><tr><td></td><td></td><td></td></tr><tr><td>2017 (Millions)</td><td>Average Balance</td><td>Interest Income Recognized</td></tr><tr><td>Card Member Loans:</td><td></td><td></td></tr><tr><td>Global Consumer Services Group</td><td>$     699</td><td>$     85</td></tr><tr><td>Global Commercial Services</td><td>120</td><td>17</td></tr><tr><td>Card Member Receivables:</td><td></td><td></td></tr><tr><td>Global Consumer Services Group</td><td>20</td><td>—</td></tr><tr><td>Global Commercial Services</td><td>45</td><td>—</td></tr><tr><td>Total</td><td>$     884</td><td>$     102</td></tr><tr><td></td><td></td><td></td></tr><tr><td>2016 (Millions)</td><td>Average Balance</td><td>Interest Income Recognized</td></tr><tr><td>Card Member Loans:</td><td></td><td></td></tr><tr><td>Global Consumer Services Group</td><td>$     612</td><td>$     68</td></tr><tr><td>Global Commercial Services</td><td>103</td><td>13</td></tr><tr><td>Card Member Receivables:</td><td></td><td></td></tr><tr><td>Global Consumer Services Group</td><td>14</td><td>—</td></tr><tr><td>Global Commercial Services</td><td>28</td><td>—</td></tr><tr><td>Total</td><td>$     757</td><td>$     81</td></tr></table>

## CARD MEMBER LOANS AND RECEIVABLES MODIFIED AS TDRS

The following table provides additional information with respect to Card Member loans and receivables modified as TDRs for the years ended December 31:

<table><tr><td>2018</td><td>Number of Accounts (in thousands)</td><td>Outstanding Balances (\( in millions) (a)</td><td>Average Interest Rate Reduction (% points)</td><td>Average Payment Term Extensions (# of months)</td></tr><tr><td>Troubled Debt Restructurings:</td><td></td><td></td><td></td><td></td></tr><tr><td>Card Member Loans</td><td>51</td><td>$     377</td><td>12</td><td>(b)</td></tr><tr><td>Card Member Receivables</td><td>6</td><td>110</td><td>(c)</td><td>28</td></tr><tr><td>Total</td><td>57</td><td>$     487</td><td></td><td></td></tr><tr><td></td><td></td><td></td><td></td><td></td></tr><tr><td>2017</td><td>Number of Accounts (in thousands)</td><td>Outstanding Balances (\( in millions) (a)</td><td>Average Interest Rate Reduction (% points)</td><td>Average Payment Term Extensions (# of months)</td></tr><tr><td>Troubled Debt Restructurings:</td><td></td><td></td><td></td><td></td></tr><tr><td>Card Member Loans</td><td>33</td><td>$     224</td><td>10</td><td>(b)</td></tr><tr><td>Card Member Receivables</td><td>6</td><td>83</td><td>(c)</td><td>28</td></tr><tr><td>Total</td><td>39</td><td>$     307</td><td></td><td></td></tr><tr><td></td><td></td><td></td><td></td><td></td></tr><tr><td>2016</td><td>Number of Accounts (in thousands)</td><td>Outstanding Balances (\( in millions) (a)</td><td>Average Interest Rate Reduction (% points)</td><td>Average Payment Term Extensions (# of months)</td></tr><tr><td>Troubled Debt Restructurings:</td><td></td><td></td><td></td><td></td></tr><tr><td>Card Member Loans</td><td>31</td><td>$     220</td><td>9</td><td>(b)</td></tr><tr><td>Card Member Receivables</td><td>9</td><td>123</td><td>(c)</td><td>18</td></tr><tr><td>Total</td><td>40</td><td>$     343</td><td></td><td></td></tr></table>

(a) Represents the outstanding balance immediately prior to modification. The outstanding balance includes principal, fees and accrued interest on Card Member loans and principal and fees on Card Member receivables. Modifications did not reduce the principal balance.

(b) For Card Member loans, there have been no payment term extensions.

(c) We do not offer interest rate reduction programs for Card Member receivables as the receivables are non-interest bearing.



The following table provides information with respect to Card Member loans and receivables modified as TDRs that subsequently defaulted within 12 months of modification for the years ended December 31, 2018, 2017 and 2016. A Card Member is considered in default of a modification program after one and up to two missed payments, depending on the terms of the modification program. For all Card Members that defaulted from a modification program, the probability of default is factored into the reserves for Card Member loans and receivables.

<table><tr><td></td><td>Number of Accounts (thousands)</td><td>Aggregated Outstanding Balances Upon Default \( ^{(a)} \)  (millions)</td></tr><tr><td>2018</td><td></td><td></td></tr><tr><td>Troubled Debt Restructurings That Subsequently Defaulted:</td><td></td><td></td></tr><tr><td>Card Member Loans</td><td>8</td><td>46</td></tr><tr><td>Card Member Receivables</td><td>4</td><td>11</td></tr><tr><td>Total</td><td>12</td><td>57</td></tr><tr><td></td><td></td><td></td></tr><tr><td></td><td>Number of Accounts (thousands)</td><td>Aggregated Outstanding Balances Upon Default \( ^{(a)} \)  (millions)</td></tr><tr><td>2017</td><td></td><td></td></tr><tr><td>Troubled Debt Restructurings That Subsequently Defaulted:</td><td></td><td></td></tr><tr><td>Card Member Loans</td><td>6</td><td>39</td></tr><tr><td>Card Member Receivables</td><td>3</td><td>7</td></tr><tr><td>Total</td><td>9</td><td>46</td></tr><tr><td></td><td></td><td></td></tr><tr><td></td><td>Number of Accounts (thousands)</td><td>Aggregated Outstanding Balances Upon Default \( ^{(a)} \)  (millions)</td></tr><tr><td>2016</td><td></td><td></td></tr><tr><td>Troubled Debt Restructurings That Subsequently Defaulted:</td><td></td><td></td></tr><tr><td>Card Member Loans</td><td>7</td><td>41</td></tr><tr><td>Card Member Receivables</td><td>3</td><td>4</td></tr><tr><td>Total</td><td>10</td><td>45</td></tr></table>

(a) The outstanding balances upon default include principal, fees and accrued interest on Card Member loans, and principal and fees on Card Member receivables.



## NOTE 4

## RESERVES FOR LOSSES

Reserves for losses relating to Card Member loans and receivables represent management’s best estimate of the probable inherent losses in our outstanding portfolio of loans and receivables, as of the balance sheet date. Management’s evaluation process requires certain estimates and judgments.

Reserves for losses are primarily based upon statistical and analytical models that analyze portfolio performance and reflect management’s judgment regarding the quantitative components of the reserve. The models take into account several factors, including delinquency-based loss migration rates, loss emergence periods and average losses and recoveries over an appropriate historical period. Management considers whether to adjust the quantitative reserves for certain external and internal qualitative factors, which may increase or decrease the reserves for losses on Card Member loans and receivables. These external factors include employment, spend, sentiment, housing and credit, and changes in the legal and regulatory environment, while the internal factors include increased risk in certain portfolios, impact of risk management initiatives, changes in underwriting requirements and overall process stability. As part of this evaluation process, management also considers various reserve coverage metrics, such as reserves as a percentage of past due amounts, reserves as a percentage of Card Member loans or receivables, and net write-off coverage ratios.

Card Member loans and receivables balances are written off when management considers amounts to be uncollectible, which is generally determined by the number of days past due and is typically no later than 180 days past due. Card Member loans and receivables in bankruptcy or owed by deceased individuals are generally written off upon notification.

## CHANGES IN CARD MEMBER LOANS RESERVE FOR LOSSES

The following table presents changes in the Card Member loans reserve for losses for the years ended December 31:

<table><tr><td>(Millions)</td><td></td><td>2018</td><td>2017</td><td>2016</td></tr><tr><td>Balance, January 1</td><td>$     1,706</td><td>$     1,223</td><td>$     1,028</td><td></td></tr><tr><td>Provisions \( ^{(a)} \)</td><td>2,266</td><td>1,868</td><td>1,235</td><td></td></tr><tr><td>Net write-offs  \( ^{(b)} \)</td><td></td><td></td><td></td><td></td></tr><tr><td>Principal</td><td>(1,539)</td><td>(1,181)</td><td>(930)</td><td></td></tr><tr><td>Interest and fees</td><td>(304)</td><td>(227)</td><td>(175)</td><td></td></tr><tr><td>Other \( ^{(c)} \)</td><td>5</td><td>23</td><td>65</td><td></td></tr><tr><td>Balance, December 31</td><td>$     2,134</td><td>$     1,706</td><td>$     1,223</td><td></td></tr></table>

(a) Provisions for principal, interest and fee reserve components.

(b) Principal write-offs are presented less recoveries of $444 million, $409 million and $379 million for the years ended December 31, 2018, 2017 and 2016, respectively. Recoveries of interest and fees were not significant. Amounts include net (write-offs) recoveries from TDRs of ($(3) million, $(30) million and $(34) million, for the years ended December 31, 2018, 2017 and 2016, respectively.

(c) Includes foreign currency translation adjustments of $(11) million, $8 million and $(10) million, and other adjustments of $16 million, $15 million and $8 million for the years ended December 31, 2018, 2017 and 2016, respectively. The year ended December 31, 2016 included reserves of $67 million associated with $265 million of retained Card Member loans reclassified from HFS to held for investment as a result of retaining certain loans in connection with the respective sales of JetBlue and Costco cobrand card portfolios.

## CARD MEMBER LOANS EVALUATED INDIVIDUALLY AND COLLECTIVELY FOR IMPAIRMENT

The following table presents Card Member loans evaluated individually and collectively for impairment and related reserves as of December 31:

<table><tr><td>(Millions)</td><td></td><td>2018</td><td>2017</td><td>2016</td></tr><tr><td>Card Member loans evaluated individually for impairment  \( ^{(a)} \)</td><td>$     532</td><td>$     367</td><td>$     346</td><td></td></tr><tr><td>Related reserves  \( ^{(a)} \)</td><td>$     94</td><td>$     57</td><td>$     60</td><td></td></tr><tr><td>Card Member loans evaluated collectively for impairment  \( ^{(b)} \)</td><td>$     81,322</td><td>$     73,032</td><td>$     64,919</td><td></td></tr><tr><td>Related reserves  \( ^{(b)} \)</td><td>$     2,040</td><td>$     1,649</td><td>$     1,163</td><td></td></tr></table>

(a) Represents loans modified as a TDR and related reserves.

(b) Represents current loans and loans less than 90 days past due, loans over 90 days past due and accruing interest, and non-accrual loans. The reserves include the quantitative results of analytical models that are specific to individual pools of loans, and reserves for internal and external qualitative risk factors that apply to loans that are collectively evaluated for impairment.



## CHANGES IN CARD MEMBER RECEIVABLES RESERVE FOR LOSSES

The following table presents changes in the Card Member receivables reserve for losses for the years ended December 31:

<table><tr><td>(Millions)</td><td></td><td>2018</td><td>2017</td><td>2016</td></tr><tr><td>Balance, January 1</td><td>$ 521</td><td>$ 467</td><td>$ 462</td><td></td></tr><tr><td>Provisions \( ^{(a)} \)</td><td></td><td>937</td><td>795</td><td>696</td></tr><tr><td>Net write-offs \( ^{(b)} \)</td><td></td><td>(859)</td><td>(736)</td><td>(674)</td></tr><tr><td>Other \( ^{(c)} \)</td><td></td><td>(26)</td><td>(5)</td><td>(17)</td></tr><tr><td>Balance, December 31</td><td>$ 573</td><td>$ 521</td><td>$ 467</td><td></td></tr></table>

(a) Provisions for principal and fee reserve components.

(b) Net write-offs are presented less recoveries of $367 million, $366 million and $394 million for the years ended December 31, 2018, 2017 and 2016, respectively. Amounts include net recoveries (write-offs) from TDRs of nil, $2 million and $16 million, for the years ended December 31, 2018, 2017 and 2016, respectively.

(c) Includes foreign currency translation adjustments of $(6) million, $12 million and $(12) million, and other adjustments of $(20) million, $(17) million and $(5) million for the years ended December 31, 2018, 2017 and 2016, respectively.

## CARD MEMBER RECEIVABLES EVALUATED INDIVIDUALLY AND COLLECTIVELY FOR IMPAIRMENT

The following table presents Card Member receivables evaluated individually and collectively for impairment and related reserves as of December 31:

<table><tr><td>(Millions)</td><td></td><td>2018</td><td>2017</td><td>2016</td></tr><tr><td>Card Member receivables evaluated individually for impairment \( ^{(a)} \)</td><td>$ 128</td><td>$ 80</td><td>$ 55</td><td></td></tr><tr><td>Related reserves \( ^{(a)} \)</td><td>$ 7</td><td>$ 3</td><td>$ 28</td><td></td></tr><tr><td>Card Member receivables evaluated collectively for impairment</td><td>$ 55,765</td><td>$ 53,967</td><td>$ 47,253</td><td></td></tr><tr><td>Related reserves \( ^{(b)} \)</td><td>$ 566</td><td>$ 518</td><td>$ 439</td><td></td></tr></table>

(a) Represents receivables modified as a TDR and related reserves.

(b) The reserves include the quantitative results of analytical models that are specific to individual pools of receivables, and reserves for internal and external qualitative risk factors that apply to receivables that are collectively evaluated for impairment.



## NOTE 5

## INVESTMENT SECURITIES

Investment securities principally include available-for-sale debt securities carried at fair value on the Consolidated Balance Sheets, with unrealized gains and losses recorded in AOCI, net of income taxes. Realized gains and losses are recognized upon disposition of the securities using the specific identification method.

Investment securities also include equity securities carried at fair value on the Consolidated Balance Sheets. Effective January 1, 2018, the unrealized gains and losses on equity securities are recorded in the Consolidated Statements of Income; prior to January 1, 2018, the unrealized gains and losses on equity securities were recorded in AOCI, net of income taxes.

Refer to Note 15 for a description of our methodology for determining the fair value of investment securities.

The following is a summary of investment securities as of December 31:

<table><tr><td></td><td colspan="4">2018</td><td colspan="4">2017</td><td colspan="4">2016</td></tr><tr><td>Description of Securities (Millions)</td><td>Cost</td><td>Gross Unrealized Gains</td><td>Gross Unrealized Losses</td><td>Estimated Fair Value</td><td>Cost</td><td>Gross Unrealized Gains</td><td>Gross Unrealized Losses</td><td>Estimate Fair Value</td><td>Cost</td><td>Gross Unrealized Gains</td><td>Gross Unrealized Loss</td><td>Estimate Fair Value</td></tr><tr><td>Available-for-sale debt securities:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>State and municipal obligations</td><td>$ 594</td><td>$ 4</td><td>$ (2)</td><td>$ 596</td><td>$ 1,369</td><td>$ 11</td><td>$ (3)</td><td>$ 1,377</td><td>$ 2,019</td><td>$ 28</td><td>$ (11)</td><td>$ 2,036</td></tr><tr><td>U.S. Government agency obligations</td><td>10</td><td>—</td><td>—</td><td>10</td><td>11</td><td>—</td><td>—</td><td>11</td><td>12</td><td>—</td><td>—</td><td>12</td></tr><tr><td>U.S. Government treasury obligations</td><td>3,452</td><td>5</td><td>(17)</td><td>3,440</td><td>1,051</td><td>3</td><td>(9)</td><td>1,045</td><td>465</td><td>3</td><td>(8)</td><td>460</td></tr><tr><td>Corporate debt securities</td><td>28</td><td>—</td><td>—</td><td>28</td><td>28</td><td>—</td><td>—</td><td>28</td><td>19</td><td>—</td><td>—</td><td>19</td></tr><tr><td>Mortgage-backed securities (a)</td><td>50</td><td>1</td><td>—</td><td>51</td><td>67</td><td>2</td><td>—</td><td>69</td><td>92</td><td>3</td><td>—</td><td>95</td></tr><tr><td>Foreign government bonds and obligations</td><td>474</td><td>—</td><td>—</td><td>474</td><td>581</td><td>—</td><td>—</td><td>581</td><td>486</td><td>1</td><td>(1)</td><td>486</td></tr><tr><td>Equity securities (b)</td><td>51</td><td>—</td><td>(3)</td><td>48</td><td>51</td><td>—</td><td>(3)</td><td>48</td><td>51</td><td>(2)</td><td>—</td><td>49</td></tr><tr><td>Total</td><td>$ 4,659</td><td>$ 10</td><td>(22)</td><td>$ 4,647</td><td>$ 3,158</td><td>$ 16</td><td>$ (15)</td><td>$ 3,159</td><td>$ 3,144</td><td>$ 35</td><td>$ (22)</td><td>$ 3,157</td></tr></table>

(a) Represents mortgage-backed securities guaranteed by Fannie Mae, Freddie Mac or Ginnie Mae.

(b) Equity securities comprise investments in common stock and mutual funds.

The following table provides information about our investment securities with gross unrealized losses and the length of time that individual securities have been in an unrealized loss position as of December 31:

<table><tr><td rowspan="2"></td><td colspan="4">2018</td><td colspan="4">2017</td></tr><tr><td colspan="2">Less than 12 months</td><td colspan="2">12 months or more</td><td colspan="2">Less than 12 months</td><td colspan="2">12 months ormore</td></tr><tr><td>Description of Securities (Millions)</td><td>Estimated Fair Value</td><td>Gross Unrealized Losses</td><td>Estimated Fair Value</td><td>Gross Unrealized Losses</td><td>Estimated Fair Value</td><td>Estimated Unrealized Losses</td><td>Estimated Fair Value</td><td>Gross Unrealized Losses</td></tr><tr><td>State and municipal obligations</td><td>$ —</td><td>$ —</td><td>$ —</td><td>$ 82</td><td>$ (1)</td><td>$ 157</td><td>$ (3)</td><td>$ —</td><td>$ —</td></tr><tr><td>U.S. Government treasury obligations</td><td>224</td><td>(2)</td><td>791</td><td>(15)</td><td>650</td><td>(3)</td><td>175</td><td>(6)</td><td></td></tr><tr><td>Equity securities</td><td>(a)</td><td>(a)</td><td>(a)</td><td>(a)</td><td>—</td><td>—</td><td>36</td><td>(2)</td><td></td></tr><tr><td>Total</td><td>$ 224</td><td>$ (2)</td><td>$ 873</td><td>$ (16)</td><td>$ 807</td><td>$ (6)</td><td>$ 211</td><td>$ (8)</td><td></td></tr></table>

(a) Effective January 1, 2018, the unrealized gains and losses on equity securities are recorded in the Consolidated Statements of Income and are no longer assessed for other-than-temporary impairment.

The following table summarizes the gross unrealized losses due to temporary impairments by ratio of fair value to amortized cost as of December 31:

<table><tr><td></td><td colspan="3">Less than 12 months</td><td colspan="3">12 months or more</td><td colspan="3">Total</td></tr><tr><td>Ratio of Fair Value to Amortized Cost (Dollars in millions)</td><td>Number of Securities</td><td>Estimated Fair Value</td><td>Gross Unrealized Losses</td><td>Number of Securities</td><td>Estimated Fair Value</td><td>Gross Unrealized Losses</td><td>Amount of Securities</td><td>Estimated Fair Value</td><td>Gross Unrealized Losses</td></tr><tr><td>2018:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>90%-100%</td><td>2</td><td>$ 224</td><td>$ (2)</td><td>29</td><td>$ 873</td><td>$ (16)</td><td>31</td><td>$ 1,097</td><td>$ (18)</td></tr><tr><td>Total as of December 31, 2018</td><td>2</td><td>$ 224</td><td>$ (2)</td><td>29</td><td>$ 873</td><td>$ (16)</td><td>31</td><td>$ 1,097</td><td>$ (18)</td></tr><tr><td>2017:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>90%-100%</td><td>34</td><td>$ 807</td><td>$ (6)</td><td>13</td><td>$ 211</td><td>$ (8)</td><td>47</td><td>$ 1,018</td><td>$ (14)</td></tr><tr><td>Total as of December 31, 2017</td><td>34</td><td>$ 807</td><td>$ (6)</td><td>13</td><td>$ 211</td><td>$ (8)</td><td>47</td><td>$ 1,018</td><td>$ (14)</td></tr></table>



The gross unrealized losses for available-for-sale debt securities are attributed to wider credit spreads for specific issuers, adverse changes in benchmark interest rates, or a combination thereof, all compared to those prevailing when the investment securities were purchased.

Overall, for the available-for-sale debt securities in gross unrealized loss positions, (i) we do not intend to sell the securities, (ii) it is more likely than not that we will not be required to sell the securities before recovery of the unrealized losses, and (iii) we expect that the contractual principal and interest will be received on the securities. As a result, we recognized no other-than-temporary impairment during the periods presented.

Weighted average yields and contractual maturities for investment securities with stated maturities as of December 31, 2018 were as follows:

<table><tr><td>(Millions)</td><td>Due within 1 year</td><td>Due after 1 year but within 5 years</td><td>Due after 5 years but within 10 years</td><td>Due after 10 years</td><td>Total</td></tr><tr><td>State and municipal obligations \( ^{(a)} \)</td><td>13</td><td>47</td><td>66</td><td>470</td><td>596</td></tr><tr><td>U.S. Government agency obligations</td><td>—</td><td>—</td><td>—</td><td>10</td><td>10</td></tr><tr><td>U.S. Government treasury obligations</td><td>1,773</td><td>1,534</td><td>131</td><td>2</td><td>3,440</td></tr><tr><td>Corporate debt securities</td><td>2</td><td>26</td><td>—</td><td>—</td><td>28</td></tr><tr><td>Mortgage-backed securities \( ^{(a)} \)</td><td>—</td><td>—</td><td>—</td><td>51</td><td>51</td></tr><tr><td>Foreign government bonds and obligations</td><td>474</td><td>—</td><td>—</td><td>—</td><td>474</td></tr><tr><td>Total Estimated Fair Value</td><td>2,262</td><td>1,607</td><td>197</td><td>533</td><td>4,599</td></tr><tr><td>Total Cost</td><td>2,261</td><td>1,617</td><td>199</td><td>531</td><td>4,608</td></tr><tr><td>Weighted average yields \( ^{(b)} \)</td><td>2.81%</td><td>2.15%</td><td>3.49%</td><td>3.53%</td><td>2.69%</td></tr></table>

(a) The expected payments on state and municipal obligations and mortgage-backed securities may not coincide with their contractual maturities because the issuers have the right to call or prepay certain obligations.

(b) Average yields for investment securities have been calculated using the effective yield on the date of purchase. Yields on tax-exempt investment securities have been computed on a tax-equivalent basis using the U.S. federal statutory tax rate of 21 percent.



## NOTE 6

## ASSET SECURITIZATIONS

We periodically securitize Card Member loans and receivables arising from our card businesses through the transfer of those assets to securitization trusts, American Express Credit Account Master Trust (the Lending Trust) and American Express Issuance Trust II (the Charge Trust and together with the Lending Trust, the Trusts). The Trusts then issue debt securities collateralized by the transferred assets to third-party investors.

The Trusts are considered VIEs as they have insufficient equity at risk to finance their activities, which are to issue debt securities that are collateralized by the underlying Card Member loans and receivables. Refer to Note 1 for further details on the principles of consolidation. We perform the servicing and key decision making for the Trusts, and therefore have the power to direct the activities that most significantly impact the Trusts' economic performance, which are the collection of the underlying Card Member loans and receivables. In addition, we hold all of the variable interests in both Trusts, with the exception of the debt securities issued to third-party investors. As of December 31, 2018, our ownership of variable interests was $15.5 billion and $7 billion for the Lending Trust and the Charge Trust, respectively. These variable interests held by us provide us with the right to receive benefits and the obligation to absorb losses, which could be significant to both the Lending Trust and the Charge Trust. Based on these considerations, we are the primary beneficiary of the Trusts and therefore consolidate the Trusts.

The debt securities issued by the Trusts are non-recourse to us. The securitized Card Member loans and receivables held by the Lending Trust and the Charge Trust, respectively, are available only for payment of the debt securities or other obligations issued or arising in the securitization transactions (refer to Note 3). The long-term debt of each Trust is payable only out of collections on their respective underlying securitized assets (refer to Note 9).

The following table provides information on the restricted cash held by the Trusts as of December 31, 2018 and 2017, included in Other assets on the Consolidated Balance Sheets:

<table><tr><td>(Millions)</td><td></td><td>2018</td><td></td><td>2017</td></tr><tr><td>Lending Trust</td><td></td><td>$ 67</td><td>$ 55</td><td></td></tr><tr><td>Charge Trust</td><td></td><td>3</td><td>7</td><td></td></tr><tr><td>Total</td><td></td><td>$ 70</td><td>$ 62</td><td></td></tr></table>

These amounts relate to collections of Card Member loans and receivables to be used by the Trusts to fund future expenses and obligations, including interest on debt securities, credit losses and upcoming debt maturities.

Under the respective terms of the Lending Trust and the Charge Trust agreements, the occurrence of certain triggering events associated with the performance of the assets of each Trust could result in payment of trust expenses, establishment of reserve funds, or, in a worst-case scenario, early amortization of debt securities. During the year ended December 31, 2018, no such triggering events occurred.



## NOTE 7

## OTHER ASSETS

The following is a summary of Other assets as of December 31:

<table><tr><td>(Millions)</td><td></td><td>2018</td><td>2017</td></tr><tr><td>Goodwill</td><td>$ 3,072</td><td>$ 3,009</td><td></td></tr><tr><td>Deferred tax assets, net \( ^{(a)} \)</td><td>1,480</td><td>1,637</td><td></td></tr><tr><td>Prepaid expenses \( ^{(b)} \)</td><td>1,458</td><td>684</td><td></td></tr><tr><td>Tax credit investments</td><td>1,043</td><td>1,023</td><td></td></tr><tr><td>Derivative assets \( ^{(a)} \)</td><td>396</td><td>124</td><td></td></tr><tr><td>Restricted cash \( ^{(c)} \)</td><td>363</td><td>336</td><td></td></tr><tr><td>Other intangible assets, at amortized cost \( ^{(b)} \)</td><td>275</td><td>899</td><td></td></tr><tr><td>Other</td><td>2,384</td><td>2,034</td><td></td></tr><tr><td>Total</td><td>$ 10,471</td><td>$ 9,746</td><td></td></tr></table>

(a) Refer to Notes 14 and 21 for a discussion of derivative assets and deferred tax assets, net. For 2018 and 2017, $174 million and $98 million, respectively, of foreign deferred tax liabilities is reflected in Other liabilities. Derivative assets reflect the impact of master netting agreements and cash collateral.

(b) As of September 30, 2018, $796 million of net assets previously included within Other intangible assets were reclassified to Prepaid expenses.

(c) Includes restricted cash available to settle obligations related to certain Card Member credit balances and customer deposits, as well as coupon and maturity obligations of consolidated VIEs.

## GOODWILL

The changes in the carrying amount of goodwill reported in our reportable operating segments were as follows:

<table><tr><td>(Millions)</td><td></td><td>GCSG</td><td>GCS</td><td>GMNS</td><td>Total</td></tr><tr><td>Balance as of December 31, 2016</td><td>$ 590</td><td>$ 1,711</td><td>$ 626</td><td>$ 2,927</td><td></td></tr><tr><td>Acquisitions</td><td>19</td><td>—</td><td>—</td><td>19</td><td></td></tr><tr><td>Dispositions</td><td>—</td><td>—</td><td>—</td><td>—</td><td></td></tr><tr><td>Other \( ^{(a)} \)</td><td>28</td><td>13</td><td>22</td><td>63</td><td></td></tr><tr><td>Balance as of December 31, 2017</td><td>$ 637</td><td>$ 1,724</td><td>$ 648</td><td>$ 3,009</td><td></td></tr><tr><td>Acquisitions</td><td>90</td><td>—</td><td>—</td><td>90</td><td></td></tr><tr><td>Dispositions</td><td>—</td><td>—</td><td>—</td><td>—</td><td></td></tr><tr><td>Other \( ^{(a)} \)</td><td>(20)</td><td>(6)</td><td>(1)</td><td>(27)</td><td></td></tr><tr><td>Balance as of December 31, 2018</td><td>$ 707</td><td>$ 1,718</td><td>$ 647</td><td>$ 3,072</td><td></td></tr></table>

(a) Primarily includes foreign currency translation.

Accumulated impairment losses were $221 million and $220 million as of December 31, 2018 and 2017, respectively.

## OTHER INTANGIBLE ASSETS

Intangible assets are amortized on a straight-line basis over their estimated useful lives of 1 to 22 years. We review long-lived assets and asset groups, including intangible assets, for impairment whenever events and circumstances indicate their carrying amounts may not be recoverable. An impairment is recognized if the carrying amount is not recoverable and exceeds the asset or asset group’s fair value.

The gross carrying amount for other intangible assets as of December 31, 2018 and 2017 was $702 million and $2,105 million, respectively, with accumulated amortization of $427 million and $1,206 million, respectively. As of September 30, 2018, certain assets previously classified within Other intangible assets were reclassified to Prepaid expenses.

Amortization expense for the years ended December 31, 2018, 2017 and 2016 was $212 million, $207 million and $194 million, respectively.



## TAX CREDIT INVESTMENTS

We account for our tax credit investments, including Qualified Affordable Housing (QAH) investments, using the equity method of accounting. As of December 31, 2018 and 2017, we had $1,043 million and $1,023 million in tax credit investments, respectively, included in Other assets on the Consolidated Balance Sheets, of which $1,006 million and $1,018 million, respectively, specifically related to QAH investments. Included in QAH investments as of December 31, 2018 and 2017, we had $936 million and $933 million, respectively, specifically related to investments in unconsolidated VIEs for which we do not have a controlling financial interest.

As of December 31, 2018, we had committed to provide funding related to certain of these QAH investments, which is expected to be paid between 2019 and 2033, resulting in a $237 million unfunded commitment reported in Other liabilities, of which $228 million specifically related to unconsolidated VIEs.

In addition, we had contractual off-balance sheet obligations, which were not deemed probable of being drawn, to provide additional funding up to $59 million for these QAH investments as of December 31, 2018, fully related to unconsolidated VIEs.

During the years ended December 31, 2018 and 2017, we recognized equity method losses related to our QAH investments of $126 million and $112 million, respectively, which were recognized in Other, net expenses; and associated tax credits of $97 million and $74 million, respectively, recognized in Income tax provision.



## NOTE 8

## CUSTOMER DEPOSITS

As of December 31, customer deposits were categorized as interest-bearing or non-interest-bearing as follows:

<table><tr><td>(Millions)</td><td></td><td>2018</td><td>2017</td></tr><tr><td>U.S.:</td><td></td><td></td><td></td></tr><tr><td>Interest-bearing</td><td>$ 69,144</td><td>$ 63,666</td><td></td></tr><tr><td>Non-interest-bearing (includes Card Member credit balances of: 2018, $376 million; 2017, $358 million)</td><td>412</td><td>395</td><td></td></tr><tr><td>Non-U.S.:</td><td></td><td></td><td></td></tr><tr><td>Interest-bearing</td><td>28</td><td>34</td><td></td></tr><tr><td>Non-interest-bearing (includes Card Member credit balances of: 2018, $367 million; 2017, $344 million)</td><td>376</td><td>357</td><td></td></tr><tr><td>Total customer deposits</td><td>$ 69,960</td><td>$ 64,452</td><td></td></tr></table>

Customer deposits by deposit type as of December 31 were as follows:

<table><tr><td>(Millions)</td><td></td><td>2018</td><td>2017</td></tr><tr><td>U.S. retail deposits:</td><td></td><td></td><td></td></tr><tr><td>Savings accounts — Direct</td><td>$ 39,491</td><td>$ 31,915</td><td></td></tr><tr><td>Certificates of deposit: \( ^{(a)} \)</td><td></td><td></td><td></td></tr><tr><td>Direct</td><td>817</td><td>290</td><td></td></tr><tr><td>Third-party (brokered)</td><td>12,667</td><td>16,684</td><td></td></tr><tr><td>Sweep accounts — Third-party (brokered)</td><td>16,169</td><td>14,777</td><td></td></tr><tr><td>Other deposits:</td><td></td><td></td><td></td></tr><tr><td>U.S. non-interest bearing deposits</td><td>36</td><td>37</td><td></td></tr><tr><td>Non-U.S. deposits</td><td>37</td><td>47</td><td></td></tr><tr><td>Card Member credit balances — U.S. and non-U.S.</td><td>743</td><td>702</td><td></td></tr><tr><td>Total customer deposits</td><td>$ 69,960</td><td>$ 64,452</td><td></td></tr></table>

(a) The weighted average remaining maturity and weighted average interest rate at issuance on the total portfolio of U.S. retail certificates of deposit issued through direct and third-party programs were 47 months and 2.38 percent, respectively, as of December 31, 2018.

The scheduled maturities of certificates of deposit as of December 31, 2018 were as follows:

<table><tr><td>(Millions)</td><td></td><td>U.S.</td><td>Non-U.S.</td><td>Total</td></tr><tr><td>2019</td><td>$ 4,730</td><td>$ 18</td><td>$ 4,748</td><td></td></tr><tr><td>2020</td><td>4,290</td><td>—</td><td>4,290</td><td></td></tr><tr><td>2021</td><td>1,869</td><td>—</td><td>1,869</td><td></td></tr><tr><td>2022</td><td>2,278</td><td>—</td><td>2,278</td><td></td></tr><tr><td>2023</td><td>317</td><td>—</td><td>317</td><td></td></tr><tr><td>After 5 years</td><td>—</td><td>—</td><td>—</td><td></td></tr><tr><td>Total</td><td>$ 13,484</td><td>$ 18</td><td>$ 13,502</td><td></td></tr></table>

As of December 31, certificates of deposit in denominations of $250,000 or more, in the aggregate, were as follows:

<table><tr><td>(Millions)</td><td></td><td>2018</td><td>2017</td></tr><tr><td>U.S.</td><td></td><td>$ 276</td><td>$ 114</td></tr><tr><td>Non-U.S.</td><td></td><td>9</td><td>11</td></tr><tr><td>Total</td><td></td><td>$ 285</td><td>$ 125</td></tr></table>



## DEBT

## SHORT-TERM BORROWINGS

Our short-term borrowings outstanding, defined as borrowings with original contractual maturity dates of less than one year, as of December 31 were as follows:

<table><tr><td></td><td colspan="2">2018</td><td colspan="2">2017</td></tr><tr><td></td><td>Outstanding Balance</td><td>Year-End Stated Interest Rate on Debt \( ^{(a)} \)</td><td>Outstanding Balance</td><td>Year-End Stated Interest Rate on Debt \( ^{(a} \)</td></tr><tr><td>(Millions, except percentages)</td><td>$ 752</td><td>2.71%</td><td>$ 1,168</td><td>1.54%</td></tr><tr><td>Commercial paper \( ^{(b)} \)</td><td>$ 752</td><td>2.71%</td><td>$ 1,168</td><td>1.54%</td></tr><tr><td>Other short-term borrowings \( ^{(c)} \)</td><td>2,348</td><td>1.94</td><td>2,110</td><td>2.34</td></tr><tr><td>Total</td><td>$ 3,100</td><td>2.13%</td><td>$ 3,278</td><td>2.05%</td></tr></table>

(a) For floating-rate issuances, the stated interest rates are weighted based on the outstanding principal balances and interest rates in effect as of December 31, 2018 and 2017.

(b) Average commercial paper outstanding was $228 million and $1,076 million in 2018 and 2017, respectively.

(c) Primarily includes book overdrafts with banks due to timing differences arising in the ordinary course of business.

We maintained a three-year committed, revolving, secured borrowing facility that gives us the right to sell up to $2.0 billion face amount of eligible certificates issued from the Lending Trust at any time through September 15, 2020. The facility was undrawn as of both December 31, 2018 and 2017.

We paid $7.8 million and $9.2 million in fees to maintain the secured borrowing facility in 2018 and 2017, respectively. The committed facility does not contain a material adverse change clause, which might otherwise preclude borrowing under the facility, nor is it dependent on our credit rating.



## LONG-TERM DEBT

Our long-term debt outstanding, defined as debt with original contractual maturity dates of one year or greater, as of December 31 was as follows:

<table><tr><td rowspan="2">(Millions, except percentages)</td><td colspan="4">2018</td><td colspan="4">2017</td></tr><tr><td>Original Contractual Maturity Dates</td><td>Outstanding Balance(a)</td><td>Year-End Interest Rate on Debt(b)</td><td>Year-End Interest Rate with Swaps(b)(c)</td><td>Outstanding Balance(a)</td><td>Year-End Interest Rate on Debt(b)</td><td>Outstanding Balance(a)</td><td>Year-End Interest Rate with Swaps(b)(c)</td></tr><tr><td>American Express Company</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>(Parent Company only)</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Fixed Rate Senior Notes</td><td>2019 - 2042</td><td>$ 14,043</td><td>3.48 %</td><td>3.64 %</td><td>$ 10,377</td><td>3.85 %</td><td>3.17 %</td><td></td></tr><tr><td>Floating Rate Senior Notes</td><td>2020 - 2023</td><td>3,600</td><td>3.17</td><td></td><td>1,750</td><td>1.93</td><td>—</td><td></td></tr><tr><td>Subordinated Notes</td><td>2024</td><td>598</td><td>3.63</td><td>3.66</td><td>598</td><td>3.63</td><td>2.66</td><td></td></tr><tr><td>American Express Credit Corporation</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Fixed Rate Senior Notes</td><td>2019 - 2027</td><td>16,677</td><td>2.28</td><td>3.06</td><td>19,652</td><td>2.24</td><td>2.27</td><td></td></tr><tr><td>Floating Rate Senior Notes</td><td>2019 - 2022</td><td>3,800</td><td>3.31</td><td>—</td><td>4,550</td><td>2.09</td><td>—</td><td></td></tr><tr><td>American Express National Bank(c)</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Floating Rate Senior Notes</td><td></td><td>—</td><td>—</td><td>—</td><td>125</td><td>1.89</td><td>—</td><td></td></tr><tr><td>American Express Lending Trust</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Fixed Rate Senior Notes</td><td>2019 - 2023</td><td>12,474</td><td>2.28</td><td>—</td><td>8,099</td><td>1.90</td><td>—</td><td></td></tr><tr><td>Floating Rate Senior Notes</td><td>2019 - 2023</td><td>5,125</td><td>2.80</td><td>—</td><td>5,800</td><td>2.03</td><td>—</td><td></td></tr><tr><td>Fixed Rate Subordinated Notes</td><td>2020 - 2022</td><td>240</td><td>2.37</td><td>—</td><td>206</td><td>2.21</td><td>—</td><td></td></tr><tr><td>Floating Rate Subordinated Notes</td><td>2019 - 2023</td><td>167</td><td>2.96</td><td>—</td><td>192</td><td>2.05</td><td>—</td><td></td></tr><tr><td>American Express Charge Trust II</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Floating Rate Senior Notes</td><td>2020</td><td>1,535</td><td>2.89</td><td>—</td><td>4,200</td><td>1.79</td><td>—</td><td></td></tr><tr><td>Floating Rate Subordinated Notes</td><td></td><td>—</td><td>—</td><td>—</td><td>87</td><td>2.11</td><td>—</td><td></td></tr><tr><td>Other</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Capitalized Leases</td><td>2021 - 2033</td><td>19</td><td>5.54</td><td>—</td><td>23</td><td>5.59</td><td>—</td><td></td></tr><tr><td>Floating Rate Borrowings</td><td>2019 - 2021</td><td>262</td><td>0.42</td><td>— %</td><td>256</td><td>0.42</td><td>— %</td><td></td></tr><tr><td>Unamortized Underwriting Fees</td><td></td><td>(117)</td><td></td><td></td><td>(111)</td><td></td><td></td><td></td></tr><tr><td>Total Long-Term Debt</td><td></td><td>$ 58,423</td><td>2.77 %</td><td></td><td>$ 55,804</td><td>2.44 %</td><td></td><td></td></tr></table>

(a) The outstanding balances include (i) unamortized discount, (ii) the impact of movements in exchange rates on foreign currency denominated debt and (iii) the impact of fair value hedge accounting on certain fixed-rate notes that have been swapped to floating rate through the use of interest rate swaps. Refer to Note 14 for more details on our treatment of fair value hedges.

(b) For floating-rate issuances, the stated interest rate on debt is weighted based on the outstanding principal balances and interest rates in effect as of December 31, 2018 and 2017.

(c) Interest rates with swaps are only presented when swaps are in place to hedge the underlying debt. The interest rates with swaps are weighted based on the outstanding principal balances and the interest rates on the floating leg of the swaps in effect as of December 31, 2018 and 2017.

(d) 2017 balances are those of American Express Centurion Bank prior to the merger of two former bank entities into a new single bank entity effective April 1, 2018. As of December 31, 2017, American Express Centurion Bank was the only legacy entity of American Express National Bank (AENB) to have debt securities outstanding.



Aggregate annual maturities on long-term debt obligations (based on contractual maturity or anticipated redemption dates) as of December 31, 2018 were as follows:

<table><tr><td>(Millions)</td><td colspan="2">2019</td><td colspan="2">2020</td><td colspan="2">2021</td><td colspan="2">2022</td><td colspan="2">2023</td><td colspan="2">Thereafter</td><td>Total</td></tr><tr><td>American Express Company (Parent Company only)</td><td>$   641</td><td>$   2,000</td><td>$   4,250</td><td>$   3,525</td><td>$   4,350</td><td>$   4,273</td><td>$   19,039</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>American Express Credit Corporation</td><td>7,150</td><td>6,600</td><td>2,890</td><td>2,050</td><td>—</td><td>2,000</td><td>20,690</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>American Express Lending Trust</td><td>3,488</td><td>6,924</td><td>2,909</td><td>2,001</td><td>2,685</td><td>—</td><td>18,007</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>American Express Charge Trust II</td><td>—</td><td>1,535</td><td>—</td><td>—</td><td>—</td><td>—</td><td>1,535</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Other</td><td>36</td><td>90</td><td>144</td><td>—</td><td>—</td><td>11</td><td>281</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td></td><td>$   11,315</td><td>$   17,149</td><td>$   10,193</td><td>$   7,576</td><td>$   7,035</td><td>$   6,284</td><td>$   59,552</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Unamortized Underwriting Fees</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Unamortized Discount and Premium</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Impacts due to Fair Value Hedge Accounting</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Total Long-Term Debt</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr></table>

We maintained a bank line of credit of $3.5 billion as of December 31, 2018 and 2017, all of which was undrawn as of the respective dates. These undrawn amounts support contingent funding needs. The availability of the credit line is subject to our compliance with certain financial covenants, principally the maintenance by American Express Credit Corporation (Credco) of a 1.25 ratio of combined earnings and fixed charges, to fixed charges. As of December 31, 2018 and 2017, we were not in violation of any of our debt covenants.

Additionally, we maintained a three-year committed, revolving, secured borrowing facility that gives us the right to sell up to $3.0 billion face amount of eligible notes issued from the Charge Trust at any time through July 15, 2020. As of December 31, 2018 and 2017, $1.5 billion and $3.0 billion, respectively, were drawn on this facility.

We paid $14.2 million and $16.3 million in fees to maintain these lines in 2018 and 2017, respectively. These committed facilities do not contain material adverse change clauses, which might otherwise preclude borrowing under the credit facilities, nor are they dependent on our credit rating.

We paid total interest, primarily related to short- and long-term debt, corresponding interest rate swaps and customer deposits, of $2.7 billion, $2.0 billion and $1.7 billion in 2018, 2017 and 2016, respectively.



## NOTE 10

## OTHER LIABILITIES

The following is a summary of Other liabilities as of December 31:

<table><tr><td>(Millions)</td><td>2018</td><td>2017</td></tr><tr><td>Membership Rewards liability</td><td>$ 8,414</td><td>$ 7,751</td></tr><tr><td>Employee-related liabilities \( ^{(a)} \)</td><td>2,164</td><td>2,277</td></tr><tr><td>Deferred card and other fees, net</td><td>1,759</td><td>1,554</td></tr><tr><td>Repatriation tax liability \( ^{(b)} \)</td><td>1,689</td><td>1,703</td></tr><tr><td>Card Member rebate and reward accruals \( ^{(c)} \)</td><td>1,596</td><td>1,564</td></tr><tr><td>Book overdraft balances</td><td>1,028</td><td>2,837</td></tr><tr><td>Other \( ^{(d)} \)</td><td>3,629</td><td>4,503</td></tr><tr><td>Total</td><td>$ 20,279</td><td>$ 22,189</td></tr></table>

(a) Employee-related liabilities include employee benefit plan obligations and incentive compensation.

(b) Refer to Note 21 for additional information.

(c) Card Member rebate and reward accruals include payments to third-party reward partners and cash-back rewards.

(d) Other includes accruals for general operating expenses, client incentives, merchant rebates, payments to third-party card-issuing partners, marketing and business development, restructuring and reengineering reserves. OAH unfunded commitments and derivatives.

## MEMBERSHIP REWARDS

The Membership Rewards program allows enrolled Card Members to earn points that can be redeemed for a broad range of rewards including travel, shopping, gift cards, and covering eligible charges. We record a balance sheet liability that represents management’s best estimate of the cost of points earned that are expected to be redeemed in the future. The weighted average cost (WAC) per point and the Ultimate Redemption Rate (URR) are key assumptions used to estimate the Membership Rewards liability. We use statistical and actuarial models to estimate the URR based on redemption trends, card product type, enrollment tenure, card spend levels and credit attributes.

The expense for Membership Rewards points is included in Card Member rewards expense. We periodically evaluate our liability estimation process and assumptions based on developments in redemption patterns, cost per point redeemed, partner contract changes and other factors.

## DEFERRED CARD AND OTHER FEES, NET

The carrying amount of deferred card and other fees, net of deferred direct acquisition costs and reserves for membership cancellations as of December 31, was as follows:

<table><tr><td>(Millions)</td><td>2018</td><td>2017</td></tr><tr><td>Deferred card and other fees \( ^{(a)} \)</td><td>$ 2,208</td><td>$ 1,996</td></tr><tr><td>Deferred direct acquisition costs</td><td>(282)</td><td>(280)</td></tr><tr><td>Reserves for membership cancellations</td><td>(167)</td><td>(162)</td></tr><tr><td>Deferred card and other fees, net</td><td>$ 1,759</td><td>$ 1,554</td></tr></table>

(a) Includes deferred fees for Membership Rewards program participants.



## NOTE 11

## STOCK PLANS

## STOCK OPTION AND AWARD PROGRAMS

Under our 2016 Incentive Compensation Plan and previously under our 2007 Incentive Compensation Plan, awards may be granted to employees and other key individuals who perform services for us and our participating subsidiaries. These awards may be in the form of stock options, restricted stock awards or units (RSAs/RSUs), portfolio grants (PGs) or other incentives, and similar awards designed to meet the requirements of non-U.S. jurisdictions.

For our Incentive Compensation Plans, there were a total of 12 million, 14 million and 17 million common shares unissued and available for grant as of December 31, 2018, 2017, and 2016, respectively, as authorized by our Board of Directors and shareholders.

A summary of stock option and RSA/RSU activity as of December 31, 2018, and changes during the year, is presented below:

<table><tr><td rowspan="2"></td><td colspan="2">Stock Options</td><td colspan="2">RSAs/RSUs</td></tr><tr><td>Shares</td><td>Weighted-Average Exercise Price</td><td>Shares</td><td>Weighted-Average Grant Price</td></tr><tr><td>(Shares in thousands)</td><td>Shares</td><td>$ 58.92</td><td>7,215</td><td>$ 70.29</td></tr><tr><td>Outstanding as of December 31, 2017</td><td>7,262</td><td>$ 58.92</td><td>7,215</td><td>$ 70.29</td></tr><tr><td>Granted</td><td>282</td><td>98.47</td><td>2,221</td><td>98.20</td></tr><tr><td>Exercised/vested</td><td>(1,844)</td><td>46.95</td><td>(2,407)</td><td>77.41</td></tr><tr><td>Forfeited</td><td>(216)</td><td>65.36</td><td>(463)</td><td>78.80</td></tr><tr><td>Expired</td><td>—</td><td>—</td><td>—</td><td>—</td></tr><tr><td>Outstanding as of December 31, 2018</td><td>5,484</td><td>64.73</td><td>6,566</td><td>$ 76.52</td></tr><tr><td>Options vested and expected to vest as of December 31, 2018</td><td>5,473</td><td>64.73</td><td></td><td></td></tr><tr><td>Options exercisable as of December 31, 2018</td><td>3,230</td><td>$ 57.04</td><td></td><td></td></tr></table>

We recognize the cost of employee stock awards granted in exchange for employee services based on the grant-date fair value of the award, net of expected forfeitures. Those costs are recognized ratably over the vesting period.

## STOCK OPTIONS

Each stock option has an exercise price equal to the market price of our common stock on the date of grant. Stock options generally vest 100 percent on the third anniversary of the grant date and have a contractual term of 10 years from the date of grant.

The weighted-average remaining contractual life and the aggregate intrinsic value (the amount by which the fair value of our stock exceeds the exercise price of the option) of the stock options outstanding, exercisable, vested, and expected to vest as of December 31, 2018, were as follows:

<table><tr><td></td><td>Outstanding</td><td>Exercisable</td><td>Vested and Expected to Vest</td></tr><tr><td>Weighted-average remaining contractual life (in years)</td><td>5.6</td><td>4.0</td><td>5.6</td></tr><tr><td>Aggregate intrinsic value (millions)</td><td>$ 169</td><td>$ 124</td><td>$ 168</td></tr></table>

The intrinsic value of options exercised during 2018, 2017 and 2016 was $104 million, $197 million and $51 million, respectively, (based upon the fair value of our stock price at the date of exercise). Cash received from the exercise of stock options in 2018, 2017 and 2016 was $87 million, $130 million and $175 million, respectively.

Effective January 1, 2017, we adopted new accounting guidance for employee share-based payments and accordingly, income tax benefits related to stock option exercises were recognized in our Consolidated Statements of Income in the amount of $18 million and $59 million for the years ended December 31, 2018 and 2017, respectively. Previously, such benefits were recorded in Additional paid-in capital. The tax benefit realized from income tax impacts of stock option exercises, which was recorded in Additional paid-in capital, in 2016 was $4 million.



The fair value of each option is estimated on the date of grant using a Black-Scholes-Merton option-pricing model. The following weighted-average assumptions were used for options granted in 2018, 2017 and 2016:

<table><tr><td></td><td>2018</td><td>2017</td><td>2016</td></tr><tr><td>Dividend yield</td><td>1.4%</td><td>1.8%</td><td>1.9%</td></tr><tr><td>Expected volatility \( ^{(a)} \)</td><td>22%</td><td>24%</td><td>25%</td></tr><tr><td>Risk-free interest rate</td><td>2.7%</td><td>2.3%</td><td>1.5%</td></tr><tr><td>Expected life of stock option (in years) \( ^{(b)} \)</td><td>7.1</td><td>6.9</td><td>6.3</td></tr><tr><td>Weighted-average fair value per option</td><td>23.17</td><td>18.18</td><td>13.67</td></tr></table>

(a) The expected volatility is based on both weighted historical and implied volatilities of our common stock price.

(b) The expected life of stock options was determined using both historical data and expectations of option exercise behavior.

On October 31, 2017, certain senior executives were awarded stock options with a term of seven years, and include a three-year service condition, as well as performance and market conditions. Therefore, the fair values of these options were estimated at the grant date using a Monte Carlo Valuation model with the following assumptions:

<table><tr><td></td><td>October 31, 2017</td></tr><tr><td>Dividend yield</td><td>1.58 %</td></tr><tr><td>Expected volatility \( ^{(a)} \)</td><td>21.41 %</td></tr><tr><td>Risk-free interest rate</td><td>2.26 %</td></tr><tr><td>Expected life of stock option (in years)</td><td>7</td></tr><tr><td>Fair value per option</td><td>19.18</td></tr></table>

(a) The expected volatility is based on both weighted historical and implied volatilities of our common stock price.

## RESTRICTED STOCK AWARDS AND UNITS

RSAs/RSUs are valued based on the stock price on the date of grant and contain either a) service conditions or b) both service and performance conditions. RSAs/RSUs containing only service conditions generally vest 25 percent per year beginning with the first anniversary of the grant date. RSAs/RSUs containing both service and performance conditions generally vest on the third anniversary of the grant date, and the number of shares earned depends on the achievement of predetermined Company metrics. All RSA/RSU holders receive non-forfeitable dividends or dividend equivalents. The total fair value of shares vested during 2018, 2017 and 2016, was $239 million, $180 million and $171 million, respectively (based upon our stock price at the vesting date).

The weighted-average grant date fair value of RSAs/RSUs granted in 2018, 2017 and 2016 was $98.20, $77.80 and $55.55, respectively.

## LIABILITY-BASED AWARDS

Certain employees are awarded PGs and other incentive awards that can be settled with cash or equity shares at our discretion, and final Compensation and Benefits Committee payout approval. These awards earn value based on performance, market and/or service conditions, and vest over periods of one to three years.

PGs and other incentive awards are generally settled with cash and thus are classified as liabilities; therefore, the fair value is determined at the date of grant and remeasured quarterly as part of compensation expense over the vesting period. Cash paid upon vesting of these awards in 2018, 2017 and 2016 was $56 million, $48 million and $41 million, respectively.

## SUMMARY OF STOCK PLAN EXPENSE

The components of our total stock-based compensation expense (net of forfeitures) for the years ended December 31 are as follows:

<table><tr><td>(Millions)</td><td></td><td>2018</td><td></td><td>2017</td><td></td><td>2016</td></tr><tr><td>Restricted stock awards \( ^{(a)} \)</td><td></td><td>181</td><td>$</td><td>170</td><td>$</td><td>178</td></tr><tr><td>Stock options \( ^{(a)} \)</td><td></td><td>19</td><td></td><td>21</td><td></td><td>14</td></tr><tr><td>Liability-based awards</td><td></td><td>88</td><td></td><td>92</td><td></td><td>60</td></tr><tr><td>Total stock-based compensation expense  \( ^{(b)} \)</td><td></td><td>288</td><td>$</td><td>283</td><td>$</td><td>252</td></tr></table>

(a) As of December 31, 2018, the total unrecognized compensation cost related to unvested RSAs/RSUs and options of $179 million and $12 million, respectively, will be recognized ratably over the weighted-average remaining vesting period of 2.1 years and 1.6 years, respectively.

(b) The total income tax benefit recognized in the Consolidated Statements of Income for stock-based compensation arrangements for the years ended December 31, 2018, 2017 and 2016 was $69 million, $102 million and $89 million, respectively.



## NOTE 12

## RETIREMENT PLANS

## DEFINED CONTRIBUTION RETIREMENT PLANS

We sponsor defined contribution retirement plans, the principal plan being the Retirement Savings Plan (RSP), a 401(k) savings plan with a profit-sharing component. The RSP is a tax-qualified retirement plan subject to the Employee Retirement Income Security Act of 1974 and covers most employees in the United States. The total expense for all defined contribution retirement plans globally was $272 million, $349 million and $234 million in 2018, 2017 and 2016, respectively.

## DEFINED BENEFIT PENSION AND OTHER POSTRETIREMENT BENEFIT PLANS

Our primary defined benefit pension plans that cover certain employees in the United States and United Kingdom are closed to new entrants and existing participants do not accrue any additional benefits. Most employees outside the United States and United Kingdom are covered by local retirement plans, some of which are funded, while other employees receive payments at the time of retirement or termination under applicable labor laws or agreements. We comply with minimum funding requirements in all countries. We sponsor unfunded other postretirement benefit plans that provide health care and life insurance to certain retired U.S. employees. For these plans, the total net benefit was $0.4 million in 2018, and the total net expense was $25 million and $24 million in 2017 and 2016, respectively.

We recognize the funded status of our defined benefit pension plans and other postretirement benefit plans, measured as the difference between the fair value of the plan assets and the projected benefit obligation, in the Consolidated Balance Sheets. As of December 31, 2018 and 2017, the unfunded status related to the defined benefit pension plans and other postretirement benefit plans was $563 million and $626 million, respectively, and is recorded in Other liabilities.

## NOTE 13

## CONTINGENCIES AND COMMITMENTS

## CONTINGENCIES

In the ordinary course of business, we and our subsidiaries are subject to various pending and potential legal actions, arbitration proceedings, claims, investigations, examinations, information gathering requests, subpoenas, inquiries and matters relating to compliance with laws and regulations (collectively, legal proceedings). We disclose our material legal proceedings under Part I, Item 3. “Legal Proceedings.”

In addition to the matters disclosed under “Legal Proceedings,” we are being challenged in a number of countries regarding our application of value-added taxes (VAT) to certain of our international transactions, which are in various stages of audit, or are being contested in legal actions (collectively, VAT matters). While we believe we have complied with all applicable tax laws, rules and regulations in the relevant jurisdictions, the tax authorities may determine that we owe additional VAT. In certain jurisdictions where we are contesting the assessments, we were required to pay the VAT assessments prior to contesting.

Our legal proceedings range from cases brought by a single plaintiff to class actions with millions of putative class members. These legal proceedings involve various lines of business and a variety of claims (including, but not limited to, common law tort, contract, application of tax laws, antitrust and consumer protection claims), some of which present novel factual allegations and/or unique legal theories. While some matters pending against us specify the damages claimed by the plaintiff or class, many seek an unspecified amount of damages or are at very early stages of the legal process. Even when the amount of damages claimed against us are stated, the claimed amount may be exaggerated and/or unsupported. As a result, some matters have not yet progressed sufficiently through discovery and/or development of important factual information and legal issues to enable us to estimate an amount of loss or a range of possible loss, while other matters have progressed sufficiently such that we are able to estimate an amount of loss or a range of possible loss.

We have accrued for certain of our outstanding legal proceedings. An accrual is recorded when it is both (a) probable that a loss has occurred and (b) the amount of loss can be reasonably estimated. There may be instances in which an exposure to loss exceeds the accrual. We evaluate, on a quarterly basis, developments in legal proceedings that could cause an increase or decrease in the amount of the accrual that has been previously recorded, or a revision to the disclosed estimated range of possible losses, as applicable.



For those disclosed material legal proceedings and VAT matters where a loss is reasonably possible in future periods, whether in excess of a recorded accrual for legal or tax contingencies or where there is no such accrual, and for which we are able to estimate a range of possible loss, the current estimated range is zero to $400 million in excess of any accruals related to those matters. This range represents management’s estimate based on currently available information and does not represent our maximum loss exposure; actual results may vary significantly. As such legal proceedings evolve, we may need to increase our range of possible loss or recorded accruals. In addition, it is possible that significantly increased merchant steering or other actions impairing the Card Member experience as a result of an adverse resolution in one or any combination of the merchant cases disclosed in Part I, Item 3. “Legal Proceedings” could have a material adverse effect on our business.

Based on our current knowledge, and taking into consideration our litigation-related liabilities, we believe we are not a party to, nor are any of our properties the subject of, any legal proceeding that would have a material adverse effect on our consolidated financial condition or liquidity. However, in light of the uncertainties involved in such matters, it is possible that the outcome of legal proceedings, including the possible resolution of merchant claims, could have a material impact on our results of operations.

## COMMITMENTS

We lease certain facilities and equipment under non-cancelable and cancelable agreements, for which total rental expense was $142 million, $151 million and $169 million in 2018, 2017 and 2016, respectively.

As of December 31, 2018, the minimum aggregate rental commitment under all non-cancelable operating leases (net of subleases of $14 million) was as follows:

<table><tr><td>(Millions)</td><td></td></tr><tr><td>2019</td><td>$ 140</td></tr><tr><td>2020</td><td>118</td></tr><tr><td>2021</td><td>95</td></tr><tr><td>2022</td><td>78</td></tr><tr><td>2023</td><td>65</td></tr><tr><td>Thereafter</td><td>832</td></tr><tr><td>Total</td><td>$ 1,328</td></tr></table>

As of December 31, 2018, our future minimum lease payments under capital leases or other similar arrangements is approximately $4 million in each of 2019 and 2020, $1 million in each of 2021 and 2022, $2 million in 2023 and $8 million in aggregate thereafter.

As of December 31, 2018, we had $5.0 billion in commitments related to agreements with certain cobrand partners under which we make payments based primarily on the amount of Card Member spending and corresponding rewards earned on such spending and, under certain arrangements, on the number of accounts acquired and retained.



## NOTE 14

## DERIVATIVES AND HEDGING ACTIVITIES

We use derivative financial instruments to manage exposures to various market risks. These instruments derive their value from an underlying variable or multiple variables, including interest rates, foreign exchange rates, and an equity index or price, and are carried at fair value on the Consolidated Balance Sheets. These instruments enable end users to increase, reduce or alter exposure to various market risks and, for that reason, are an integral component of our market risk management. We do not transact in derivatives for trading purposes.

Market risk is the risk to earnings or asset and liability values resulting from movements in market prices. Our market risk exposures include:

- Interest rate risk due to changes in the relationship between interest rates on our assets (such as loans, receivables and investment securities) and interest rates on our liabilities (such as debt and deposits); and

• Foreign exchange risk related to earnings, funding, transactions and investments in currencies other than the U.S. dollar.

We centrally monitor market risks using market risk limits and escalation triggers as defined in our Asset/Liability Management Policy. Our market exposures are in large part by-products of the delivery of our products and services.

Interest rate risk primarily arises through the funding of Card Member receivables and fixed-rate loans with variable-rate borrowings, as well as through the risk to net interest margin from changes in the relationship between benchmark rates such as Prime, LIBOR and the overnight indexed swap rate. Interest rate exposure within our charge card and fixed-rate lending products is managed by varying the proportion of total funding provided by short-term and variable-rate debt and deposits compared to fixed-rate debt and deposits. In addition, interest rate swaps are used from time to time to economically convert fixed-rate debt obligations to variable-rate obligations, or to convert variable-rate debt obligations to fixed-rate obligations. We may change the mix between variable-rate and fixed-rate funding based on changes in business volumes and mix, among other factors.

Foreign exchange risk is generated by Card Member cross-currency spend, foreign currency balance sheet exposures, foreign subsidiary equity and foreign currency earnings in entities outside the United States. Our foreign exchange risk is managed primarily by entering into agreements to buy and sell currencies on a spot basis or by hedging this market exposure, to the extent it is economical, through various means, including the use of derivatives such as foreign exchange forwards and cross-currency swap contracts.

Derivatives may give rise to counterparty credit risk, which is the risk that a derivative counterparty will default on, or otherwise be unable to perform pursuant to, an uncollateralized derivative exposure. We manage this risk by considering the current exposure, which is the replacement cost of contracts on the measurement date, as well as estimating the maximum potential value of the contracts over the next 12 months, considering such factors as the volatility of the underlying or reference index. To mitigate derivative credit risk, counterparties are required to be pre-approved by us and rated as investment grade, and counterparty risk exposures are centrally monitored.

Additionally, in order to mitigate the bilateral counterparty credit risk associated with derivatives, we have in certain instances entered into master netting agreements with our derivative counterparties, which provide a right of offset for certain exposures between the parties. A majority of our derivative assets and liabilities as of December 31, 2018 and 2017 are subject to such master netting agreements with our derivative counterparties, and there are no instances in which management makes an accounting policy election to not net assets and liabilities subject to an enforceable master netting agreement on our Consolidated Balance Sheets. To further mitigate counterparty credit risk, we exercise our rights under executed credit support agreements with the respective derivative counterparties for most of our bilateral interest rate swaps and select foreign exchange contracts. These agreements require that, in the event the fair value change in the net derivatives position between the two parties exceeds certain dollar thresholds, the party in the net liability position posts collateral to its counterparty. All derivative contracts cleared through a central clearinghouse are collateralized to the full amount of the fair value of the contracts.

In relation to our credit risk, certain of our bilateral derivative agreements include provisions that allow our counterparties to terminate the agreement in the event of a downgrade of our debt credit rating below investment grade and settle the outstanding net liability position. As of December 31, 2018, these derivatives were not in a net liability position. We have no individually significant derivative counterparties and therefore, no significant risk exposure to any single derivative counterparty. Based on our assessment of the credit risk of our derivative counterparties as of December 31, 2018 and 2017, no credit risk adjustment to the derivative portfolio was required.

Our derivatives are carried at fair value on the Consolidated Balance Sheets. The accounting for changes in fair value depends on the instruments' intended use and the resulting hedge designation, if any, as discussed below. Refer to Note 15 for a description of our methodology for determining the fair value of derivatives.



The following table summarizes the total fair value, excluding interest accruals, of derivative assets and liabilities as of December 31:

<table><tr><td rowspan="2">(Millions)</td><td colspan="3">Other Assets Fair Value</td><td colspan="3">Other Liabilities Fair Value</td></tr><tr><td>2018</td><td>2017</td><td>2018</td><td>2017</td><td>2018</td><td>2017</td></tr><tr><td>Derivatives designated as hedging instruments:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Fair value hedges - Interest rate contracts \( ^{(a)} \)</td><td>34</td><td>11</td><td>74</td><td>34</td><td></td><td></td></tr><tr><td>Net investment hedges - Foreign exchange contracts</td><td>222</td><td>117</td><td>61</td><td>89</td><td></td><td></td></tr><tr><td>Total derivatives designated as hedging instruments</td><td>256</td><td>128</td><td>135</td><td>123</td><td></td><td></td></tr><tr><td>Derivatives not designated as hedging instruments:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Foreign exchange contracts, including certain embedded derivatives \( ^{(b)} \)</td><td>258</td><td>82</td><td>79</td><td>95</td><td></td><td></td></tr><tr><td>Total derivatives, gross</td><td>514</td><td>210</td><td>214</td><td>218</td><td></td><td></td></tr><tr><td>Less: Cash collateral netting \( ^{(c)(d)} \)</td><td>(28)</td><td>(6)</td><td>(78)</td><td>(45)</td><td></td><td></td></tr><tr><td>Derivative asset and derivative liability netting \( ^{(e)} \)</td><td>(90)</td><td>(80)</td><td>(90)</td><td>(80)</td><td></td><td></td></tr><tr><td>Total derivatives, net</td><td>396</td><td>124</td><td>46</td><td>93</td><td></td><td></td></tr></table>

(a) For our centrally cleared derivatives, variation margin payments are legally characterized as settlement payments as opposed to collateral.

(b) Includes foreign currency derivatives embedded in certain operating agreements.

(c) Represents the offsetting of the fair value of bilateral interest rate contracts and certain foreign exchange contracts with the right to cash collateral held from the counterparty or cash collateral posted with the counterparty.

(d) We posted $84 million and $146 million as of December 31, 2018 and 2017, respectively, as initial margin on our centrally cleared interest rate swaps; such amounts are recorded within Other receivables on the Consolidated Balance Sheets and are not netted against the derivative balances.

(e) Represents the amount of netting of derivative assets and derivative liabilities executed with the same counterparty under an enforceable master netting arrangement.

## DERIVATIVE FINANCIAL INSTRUMENTS THAT QUALIFY FOR HEDGE ACCOUNTING

Derivatives executed for hedge accounting purposes are documented and designated as such when we enter into the contracts. In accordance with our risk management policies, we structure our hedges with terms similar to those of the item being hedged. We formally assess, at inception of the hedge accounting relationship and on a quarterly basis, whether derivatives designated as hedges are highly effective in offsetting the fair value or cash flows of the hedged items. These assessments usually are made through the application of a regression analysis method. If it is determined that a derivative is not highly effective as a hedge, we will discontinue the application of hedge accounting.

## FAIR VALUE HEDGES

A fair value hedge involves a derivative designated to hedge our exposure to future changes in the fair value of an asset or a liability, or an identified portion thereof, that is attributable to a particular risk.

## Interest Rate Contracts

We are exposed to interest rate risk associated with our fixed-rate long-term debt obligations. At the time of issuance, certain fixed-rate debt obligations are designated in fair value hedging relationships, using interest rate swaps, to economically convert the fixed interest rate to a floating interest rate. We have $24.0 billion and $23.8 billion of fixed-rate debt obligations designated in fair value hedging relationships as of December 31, 2018 and 2017, respectively.

Gains or losses on the fair value hedging instrument principally offset the losses or gains on the hedged item attributable to the hedged risk. The changes in the fair value of the derivative and the changes in the hedged item may not fully offset due to differences between a debt obligation’s interest rate and the benchmark rate, primarily due to credit spreads at inception of the hedging relationship that are not reflected in the fair value of the interest rate swap. Furthermore, the difference may be caused by changes in 1-month LIBOR, 3-month LIBOR and the overnight indexed swap rate, as spreads between these rates impact the fair value of the interest rate swap without an exact offsetting impact to the fair value of the hedged debt.



The following table presents the gains and losses associated with the fair value hedges of our fixed-rate long-term debt for the years ended December 31:

<table><tr><td rowspan="2">(Millions)</td><td colspan="4">Gains (losses)</td></tr><tr><td colspan="2">2018</td><td>2017</td><td>2016</td></tr><tr><td>Fixed-rate long-term debt</td><td>Interest expense \( ^{(a)} \)</td><td colspan="2">Other expenses</td><td>Other expenses</td></tr><tr><td>Derivatives designated as hedging instruments</td><td>$ 59</td><td>$ 206</td><td>$ 163</td><td></td></tr><tr><td>Total</td><td>$ 16</td><td>$ (40)</td><td>$ (21)</td><td></td></tr></table>

(a) We adopted new accounting guidance providing targeted improvements to the accounting for hedging activities effective January 1, 2018. In compliance with the standard, amounts previously recorded in Other expenses have been prospectively recorded in Total interest expense. Refer to Note 1 for additional information.

The carrying values of the hedged liabilities, recorded within Long-term debt on the Consolidated Balance Sheets, were $23.7 billion and $23.6 billion as of December 31, 2018 and 2017, respectively, including offsetting amounts of $241 million and $182 million for the respective periods, related to the cumulative amount of fair value hedging adjustments.

We recognized a net increase of $51 million in Interest expense on Long-term debt for the year ended December 31, 2018, and net reductions of $133 million and $224 million for the years ended December 31, 2017 and 2016, respectively, primarily related to the net settlements (interest accruals) on our interest rate derivatives designated as fair value hedges.

## NET INVESTMENT HEDGES

A net investment hedge is used to hedge future changes in currency exposure of a net investment in a foreign operation. We primarily designate foreign currency derivatives, typically foreign exchange forwards, and on occasion foreign currency denominated debt, as hedges of net investments in certain foreign operations. These instruments reduce exposure to changes in currency exchange rates on our investments in non-U.S. subsidiaries. We had notionals of approximately $9.6 billion and $9.5 billion of foreign currency derivatives designated as net investment hedges as of December 31, 2018 and 2017, respectively. The gain or loss on net investment hedges, net of taxes, recorded in AOCI as part of the cumulative translation adjustment, was a gain of $328 million, a loss of $370 million and a gain of $281 million for the years ended December 31, 2018, 2017 and 2016, respectively. Accumulated gains within AOCI of $1 million for the year ended December 31, 2018, and losses of $31 million and $5 million for the years ended December 31, 2017 and 2016, respectively, were reclassified into Other expenses upon investment sales or liquidations.

## DERIVATIVES NOT DESIGNATED AS HEDGES

We have derivatives that act as economic hedges, but are not designated as such for hedge accounting purposes. Foreign currency transactions from time to time may be partially or fully economically hedged through foreign currency contracts, primarily foreign exchange forwards. These hedges generally mature within one year. Foreign currency contracts involve the purchase and sale of designated currencies at an agreed upon rate for settlement on a specified date.

We also have certain operating agreements containing payments that may be linked to a market rate or price, primarily foreign currency rates. The payment components of these agreements may meet the definition of an embedded derivative, in which case the embedded derivative is accounted for separately and is classified as a foreign exchange contract based on its primary risk exposure.

The changes in the fair value of derivatives that are not designated as hedges are intended to offset the related foreign exchange gains or losses of the underlying foreign currency exposures. The changes in the fair value of the derivatives and the related underlying foreign currency exposures resulted in a net gain of $60 million, a net loss of $29 million and a net gain of $1 million for the years ended December 31, 2018, 2017 and 2016, respectively, and are recognized in Other expenses.

The changes in the fair value of an embedded derivative resulted in losses of $11 million and nil for the years ended December 31, 2018 and 2017, respectively, and a gain of $9 million for the year ended December 31, 2016, and are recognized in Card Member services expense.



## NOTE 15

## FAIR VALUES

Fair value is defined as the price that would be required to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date, based on the principal or, in the absence of a principal, most advantageous market for the specific asset or liability.

GAAP provides for a three-level hierarchy of inputs to valuation techniques used to measure fair value, defined as follows:

- Level 1 — Inputs that are quoted prices (unadjusted) for identical assets or liabilities in active markets that the entity can access.

- Level 2 — Inputs other than quoted prices included within Level 1 that are observable for the asset or liability, either directly or indirectly, for substantially the full term of the asset or liability, including:

- Quoted prices for similar assets or liabilities in active markets;

- Quoted prices for identical or similar assets or liabilities in markets that are not active;

- Inputs other than quoted prices that are observable for the asset or liability; and

- Inputs that are derived principally from or corroborated by observable market data by correlation or other means.

- Level 3 — Inputs that are unobservable and reflect our own estimates about the estimates market participants would use in pricing the asset or liability based on the best information available in the circumstances (e.g., internally derived assumptions surrounding the timing and amount of expected cash flows). We did not measure any financial instruments presented on the Consolidated Balance Sheets at fair value on a recurring basis using significant unobservable inputs (Level 3) during the years ended December 31, 2018 and 2017, although the disclosed fair value of certain assets that are not carried at fair value, as presented later in this Note, are classified within Level 3.

We monitor the market conditions and evaluate the fair value hierarchy levels at least quarterly. For the years ended December 31, 2018 and 2017, there were no Level 3 transfers.

## FINANCIAL ASSETS AND FINANCIAL LIABILITIES CARRIED AT FAIR VALUE

The following table summarizes our financial assets and financial liabilities measured at fair value on a recurring basis, categorized by GAAP’s fair value hierarchy (as described in the preceding paragraphs), as of December 31:

<table><tr><td rowspan="2">(Millions)</td><td colspan="5">2018</td><td colspan="5">2017</td></tr><tr><td>Total</td><td>Level 1</td><td>Level 2</td><td>Level 3</td><td>Total</td><td>Level 1</td><td>Level 2</td><td>Level 3</td><td></td><td></td></tr><tr><td>Assets:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Investment securities: \( ^{(a)} \)</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Equity securities</td><td>$ 48</td><td>$ 1</td><td>$ 47</td><td>$ —</td><td>$ 48</td><td>$ 1</td><td>$ 47</td><td>$ —</td><td></td><td></td></tr><tr><td>Debt securities</td><td>4,599</td><td>—</td><td>4,599</td><td>—</td><td>3,111</td><td>1,045</td><td>2,066</td><td>—</td><td></td><td></td></tr><tr><td>Derivatives, gross \( ^{(a)} \)</td><td>514</td><td>—</td><td>514</td><td>—</td><td>210</td><td>—</td><td>210</td><td>—</td><td></td><td></td></tr><tr><td>Total Assets</td><td>5,161</td><td>1</td><td>5,160</td><td>—</td><td>3,369</td><td>1,046</td><td>2,323</td><td>—</td><td></td><td></td></tr><tr><td>Liabilities:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Derivatives, gross \( ^{(a)} \)</td><td>214</td><td>—</td><td>214</td><td>—</td><td>218</td><td>—</td><td>218</td><td>—</td><td></td><td></td></tr><tr><td>Total Liabilities</td><td>$ 214</td><td>$ —</td><td>$ 214</td><td>$ —</td><td>$ 218</td><td>—</td><td>218</td><td>—</td><td></td><td></td></tr></table>

(a) Refer to Note 5 for the fair values of investment securities and to Note 14 for the fair values of derivative assets and liabilities, on a further disaggregated basis.



## VALUATION TECHNIQUES USED IN THE FAIR VALUE MEASUREMENT OF FINANCIAL ASSETS AND FINANCIAL LIABILITIES CARRIED AT FAIR VALUE

For the financial assets and liabilities measured at fair value on a recurring basis (categorized in the valuation hierarchy table above), we apply the following valuation techniques:

## Investment Securities

When available, quoted prices of identical investment securities in active markets are used to estimate fair value. Such investment securities are classified within Level 1 of the fair value hierarchy.

When quoted prices of identical investment securities in active markets are not available, the fair values for our investment securities are obtained primarily from pricing services engaged by us, and we receive one price for each security. The fair values provided by the pricing services are estimated using pricing models, where the inputs to those models are based on observable market inputs or recent trades of similar securities. Such investment securities are classified within Level 2 of the fair value hierarchy. The inputs to the valuation techniques applied by the pricing services vary depending on the type of security being priced but are typically benchmark yields, benchmark security prices, credit spreads, prepayment speeds, reported trades and broker-dealer quotes, all with reasonable levels of transparency. The pricing services did not apply any adjustments to the pricing models used. In addition, we did not apply any adjustments to prices received from the pricing services.

We reaffirm our understanding of the valuation techniques used by our pricing services at least annually. In addition, we corroborate the prices provided by our pricing services by comparing them to alternative pricing sources. In instances where price discrepancies are identified between different pricing sources, we evaluate such discrepancies to ensure that the prices used for our valuation represent the fair value of the underlying investment securities. Refer to Note 5 for additional fair value information.

## Derivative Financial Instruments

The fair value of our derivative financial instruments is estimated internally by using third-party pricing models, where the inputs to those models are readily observable from actively quoted markets. The pricing models used are consistently applied and reflect the contractual terms of the derivatives as described below. We reaffirm our understanding of the valuation techniques at least annually and validate the valuation output on a quarterly basis. Our derivative instruments are classified within Level 2 of the fair value hierarchy.

The fair value of our interest rate swaps is determined based on a discounted cash flow method using the following significant inputs: the contractual terms of the swap such as the notional amount, fixed coupon rate, floating coupon rate and tenor, as well as discount rates consistent with the underlying economic factors of the currency in which the cash flows are denominated.

The fair value of foreign exchange forward contracts is determined based on a discounted cash flow method using the following significant inputs: the contractual terms of the forward contracts such as the notional amount, maturity dates and contract rate, as well as relevant foreign currency forward curves, and discount rates consistent with the underlying economic factors of the currency in which the cash flows are denominated.

Credit valuation adjustments are necessary when the market parameters, such as a benchmark curve, used to value derivatives are not indicative of our credit quality or that of our counterparties. We consider the counterparty credit risk by applying an observable forecasted default rate to the current exposure. Refer to Note 14 for additional fair value information.



## FINANCIAL ASSETS AND FINANCIAL LIABILITIES CARRIED AT OTHER THAN FAIR VALUE

The following table summarizes the estimated fair values of our financial assets and financial liabilities that are measured at amortized cost, and not required to be carried at fair value on a recurring basis, as of December 31, 2018 and 2017. The fair values of these financial instruments are estimates based upon the market conditions and perceived risks as of December 31, 2018 and 2017, and require management's judgment. These figures may not be indicative of future fair values, nor can our fair value be estimated by aggregating the amounts presented.

<table><tr><td rowspan="2">2018 (Billions)</td><td rowspan="2">Carrying Value</td><td colspan="5">Corresponding Fair Value Amount</td></tr><tr><td>Total</td><td>Level 1</td><td>Level 2</td><td>Level 3</td><td></td></tr><tr><td>Financial Assets:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Financial assets for which carrying values equal or approximate fair value</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Cash and cash equivalents \( ^{(a)} \)</td><td>27</td><td>27</td><td>26</td><td>1</td><td>—</td><td>—</td></tr><tr><td>Other financial assets \( ^{(b)} \)</td><td>58</td><td>58</td><td>—</td><td>58</td><td>—</td><td>—</td></tr><tr><td>Financial assets carried at other than fair value</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Loans, net \( ^{(c)} \)</td><td>83</td><td>84</td><td>—</td><td>—</td><td>—</td><td>84</td></tr><tr><td>Financial Liabilities:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Financial liabilities for which carrying values equal or approximate fair value</td><td></td><td>81</td><td>81</td><td>—</td><td>81</td><td>—</td></tr><tr><td>Financial liabilities carried at other than fair value</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Certificates of deposit \( ^{(d)} \)</td><td>13</td><td>13</td><td>—</td><td>13</td><td>—</td><td>—</td></tr><tr><td>Long-term debt \( ^{(e)} \)</td><td>58</td><td>59</td><td>—</td><td>59</td><td>59</td><td>—</td></tr></table>

<table><tr><td rowspan="2">2017 (Billions)</td><td rowspan="2">Carrying Value</td><td colspan="5">Corresponding Fair Value Amount</td></tr><tr><td>Total</td><td>Level 1</td><td>Level 2</td><td>Level 3</td><td></td></tr><tr><td>Financial Assets:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Financial assets for which carrying values equal or approximate fair value</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Cash and cash equivalents \( ^{(a)} \)</td><td>33</td><td>33</td><td>32</td><td>1</td><td>—</td><td>—</td></tr><tr><td>Other financial assets \( ^{(b)} \)</td><td>57</td><td>57</td><td>—</td><td>57</td><td>—</td><td>—</td></tr><tr><td>Financial assets carried at other than fair value</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Loans, net \( ^{(c)} \)</td><td>74</td><td>75</td><td>—</td><td>—</td><td>75</td><td></td></tr><tr><td>Financial Liabilities:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Financial liabilities for which carrying values equal or approximate fair value</td><td></td><td>76</td><td>76</td><td>—</td><td>76</td><td>—</td></tr><tr><td>Financial liabilities carried at other than fair value</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Certificates of deposit \( ^{(d)} \)</td><td>17</td><td>17</td><td>—</td><td>17</td><td>—</td><td>—</td></tr><tr><td>Long-term debt \( ^{(e)} \)</td><td>56</td><td>57</td><td>—</td><td>57</td><td>57</td><td>—</td></tr></table>

(a) Level 2 amounts reflect time deposits and short-term investments.

(b) Includes Card Member receivables (including fair values of Card Member receivables of $8.5 billion and $8.9 billion held by a consolidated VIE as of December 31, 2018 and 2017, respectively), Other receivables, restricted cash and other miscellaneous assets.

(c) Balances include amounts held by a consolidated VIE for which the fair values of Card Member loans were $33.0 billion and $25.6 billion as of December 31, 2018 and 2017, respectively, and the fair values of Long-term debt were $19.4 billion and $18.6 billion as of December 31, 2018 and 2017, respectively.

(d) Presented as a component of Customer deposits on the Consolidated Balance Sheets.



## VALUATION TECHNIQUES USED IN THE FAIR VALUE MEASUREMENT OF FINANCIAL ASSETS AND FINANCIAL LIABILITIES CARRIED AT OTHER THAN FAIR VALUE

For the financial assets and liabilities that are not required to be carried at fair value on a recurring basis (categorized in the valuation hierarchy table), we apply the following valuation techniques to measure fair value:

## Financial Assets For Which Carrying Values Equal Or Approximate Fair Value

Financial assets for which carrying values equal or approximate fair value include cash and cash equivalents, Card Member receivables, accrued interest and certain other assets. For these assets, the carrying values approximate fair value because they are short term in duration, have no defined maturity or have a market-based interest rate.

## Financial Assets Carried At Other Than Fair Value

## Loans, net

Loans are recorded at historical cost, less reserves, on the Consolidated Balance Sheets. In estimating the fair value for our loans, we use a discounted cash flow model. Due to the lack of a comparable whole loan sales market for similar loans and the lack of observable pricing inputs thereof, we use various inputs to estimate fair value. Such inputs include projected income, discount rates and relevant credit losses. The valuation does not include economic value attributable to future receivables generated by the accounts associated with the loans.

## Financial Liabilities For Which Carrying Values Equal Or Approximate Fair Value

Financial liabilities for which carrying values equal or approximate fair value include accrued interest, customer deposits (excluding certificates of deposit, which are described further below), Travelers Cheques and other prepaid products outstanding, accounts payable, short-term borrowings and certain other liabilities for which the carrying values approximate fair value because they are short term in duration, have no defined maturity or have a market-based interest rate.

## Financial Liabilities Carried At Other Than Fair Value

## Certificates of Deposit

Certificates of deposit (CDs) are recorded at their historical issuance cost on the Consolidated Balance Sheets. Fair value is estimated using a discounted cash flow methodology based on the future cash flows and the discount rate that reflects the current market rates for similar types of CDs within similar markets.

## Long-term Debt

Long-term debt is recorded at historical issuance cost on the Consolidated Balance Sheets adjusted for (i) unamortized discount and unamortized fees, (ii) the impact of movements in exchange rates on foreign currency denominated debt and (iii) the impact of fair value hedge accounting on certain fixed-rate notes that have been swapped to floating rate through the use of interest rate swaps. The fair value of our long-term debt is measured using quoted offer prices when quoted market prices are available. If quoted market prices are not available, the fair value is determined by discounting the future cash flows of each instrument at rates currently observed in publicly-traded debt markets for debt of similar terms and credit risk. For long-term debt, where there are no rates currently observable in publicly traded debt markets of similar terms and comparable credit risk, we use market interest rates and adjust those rates for necessary risks, including our own credit risk. In determining an appropriate spread to reflect our credit standing, we consider credit default swap spreads, bond yields of other long-term debt offered by us, and interest rates currently offered to us for similar debt instruments of comparable maturities.

## NONRECURRING FAIR VALUE MEASUREMENTS

We have certain assets that are subject to measurement at fair value on a nonrecurring basis. For these assets, measurement at fair value in periods subsequent to their initial recognition is applicable if they are determined to be impaired or where there are observable price changes for equity investments without readily determinable fair values. During the years ended December 31, 2018 and 2017, we did not have any material assets that were measured at fair value due to impairment. Equity investments previously held at cost that are adjusted through earnings for observable price changes are not material.



## NOTE 16

## GUARANTEES

As of December 31, 2018, the maximum potential undiscounted future payments and related liability resulting from guarantees and indemnifications provided by us in the ordinary course of business were $1 billion and $46 million, respectively, and related primarily to our real estate and business dispositions. As of December 31, 2017, the maximum potential undiscounted future payments and related liability were $1 billion and $52 million, respectively.

To date, we have not experienced any significant losses related to guarantees or indemnifications. Our recognition of these instruments is at fair value. In addition, we establish reserves when a loss is probable and the amount can be reasonably estimated.

## NOTE 17

## COMMON AND PREFERRED SHARES

The following table shows authorized shares and provides a reconciliation of common shares issued and outstanding for the years ended December 31:

<table><tr><td>(Millions, except where indicated)</td><td>2018</td><td>2017</td><td>2016</td></tr><tr><td>Common shares authorized (billions) \( ^{(a)} \)</td><td>3.6</td><td>3.6</td><td>3.6</td></tr><tr><td>Shares issued and outstanding at beginning of year</td><td>859</td><td>904</td><td>969</td></tr><tr><td>Repurchases of common shares</td><td>(15)</td><td>(50)</td><td>(70)</td></tr><tr><td>Other, primarily stock option exercises and restricted stock awards granted</td><td>3</td><td>5</td><td>5</td></tr><tr><td>Shares issued and outstanding as of December 31</td><td>847</td><td>859</td><td>904</td></tr></table>

(a) Of the common shares authorized but unissued as of December 31, 2018, approximately 24 million shares are reserved for issuance under employee stock and employee benefit plans.

On September 26, 2016, the Board of Directors authorized the repurchase of 150 million of common shares over time in accordance with our capital distribution plans submitted to the Board of Governors of the Federal Reserve System (the Federal Reserve) and subject to market conditions. This authorization replaces all prior repurchase authorizations. During 2018, 2017 and 2016, we repurchased 15 million common shares with a cost basis of $1.6 billion, 50 million common shares with a cost basis of $4.3 billion, and 70 million common shares with a cost basis of $4.4 billion, respectively. The cost basis includes commissions paid of $2.2 million, $2.9 million and $1.2 million in 2018, 2017 and 2016, respectively. As of December 31, 2018, we had approximately 70 million common shares remaining under the Board share repurchase authorization. Such authorization does not have an expiration date.

Common shares are generally retired by us upon repurchase (except for 2.7 million, 2.9 million and 3.0 million shares held as treasury shares as of December 31, 2018, 2017 and 2016, respectively); retired common shares and treasury shares are excluded from the shares outstanding in the table above. The treasury shares, with a cost basis of $207 million, $217 million and $197 million as of December 31, 2018, 2017 and 2016, respectively, are included as a reduction to Additional paid-in capital in Shareholders' equity on the Consolidated Balance Sheets.



## PREFERRED SHARES

The Board of Directors is authorized to permit us to issue up to 20 million Preferred Shares at a par value of $1.66^{2/3} without further shareholder approval. We have the following perpetual Fixed Rate/Floating Rate Noncumulative Preferred Share series issued and outstanding as of December 31, 2018:

<table><tr><td></td><td>Series B</td><td>Series C</td></tr><tr><td>Issuance date</td><td>November 10, 2014</td><td>March 2, 2015</td></tr><tr><td>Securities issued</td><td>750 Preferred Shares; represented by 750,000 depositary shares</td><td>850 Preferred Shares; represented by 850,000 depositary shares</td></tr><tr><td>Aggregate liquidation preference</td><td>$750 million</td><td>$850 million</td></tr><tr><td>Fixed dividend rate per annum</td><td>5.20%</td><td>4.90%</td></tr><tr><td>Semi-annual fixed dividend payment dates</td><td>Beginning May 15, 2015</td><td>Beginning September 15, 2015</td></tr><tr><td>Floating dividend rate per annum</td><td>3 month LIBOR+ 3.428%</td><td>3 month LIBOR+ 3.285%</td></tr><tr><td>Quarterly floating dividend payment dates</td><td>Beginning February 15, 2020</td><td>Beginning June 15, 2020</td></tr><tr><td>Fixed to floating rate conversion date \( ^{(a)} \)</td><td>November 15, 2019</td><td>March 15, 2020</td></tr></table>

(a) The date on which dividends convert from a fixed-rate calculation to a floating rate calculation.

In the event of the voluntary or involuntary liquidation, dissolution or winding up of the Company, the preferred stock then outstanding takes precedence over our common stock for the payment of dividends and the distribution of assets out of funds legally available for distribution to shareholders. Each outstanding series of Preferred Shares has a liquidation price of $1 million per Preferred Share, plus any accrued but unpaid dividends. We may redeem these Preferred Shares at $1 million per Preferred Share (equivalent to $1,000 per depositary share) plus any declared but unpaid dividends in whole or in part, from time to time, on any dividend payment date on or after the respective fixed to floating rate conversion date, or in whole, but not in part, within 90 days of certain bank regulatory changes.

There were no warrants issued and outstanding as of December 31, 2018, 2017 and 2016.



## NOTE 18

## CHANGES IN ACCUMULATED OTHER COMPREHENSIVE INCOME

AOCI is a balance sheet item in Shareholders' equity on the Consolidated Balance Sheets. It is comprised of items that have not been recognized in earnings but may be recognized in earnings in the future when certain events occur. Changes in each component for the three years ended December 31 were as follows:

<table><tr><td>(Millions), net of tax</td><td>Net Unrealized (Losses) Gains on Investment Securities</td><td>Foreign Currency Translation Adjustment (Losses) Gains</td><td>Net Unrealized Pension and Other Postretirement Benefit (Losses) Gains</td><td>Accumulated Other Comprehensive (Loss) Income</td></tr><tr><td>Balances as of December 31, 2015</td><td>$ 58</td><td>$ (2,044)</td><td>$ (548)</td><td>$ (2,534)</td></tr><tr><td>Net unrealized losses</td><td>(45)</td><td>—</td><td>—</td><td>(45)</td></tr><tr><td>(Decrease) increase due to amounts reclassified into earnings</td><td>(6)</td><td>4</td><td>—</td><td>(2)</td></tr><tr><td>Net translation losses on investments in foreign operations</td><td>—</td><td>(503)</td><td>—</td><td>(503)</td></tr><tr><td>Net gains related to hedges of investments in foreign operations</td><td>—</td><td>281</td><td>—</td><td>281</td></tr><tr><td>Pension and other postretirement benefits</td><td>—</td><td>—</td><td>19</td><td>19</td></tr><tr><td>Net change in accumulated other comprehensive (loss) income</td><td>(51)</td><td>(218)</td><td>19</td><td>(250)</td></tr><tr><td>Balances as of December 31, 2016</td><td>7</td><td>(2,262)</td><td>(529)</td><td>(2,784)</td></tr><tr><td>Net unrealized losses</td><td>(7)</td><td>—</td><td>—</td><td>(7)</td></tr><tr><td>Decrease due to amounts reclassified into earnings</td><td>—</td><td>(7)</td><td>—</td><td>(7)</td></tr><tr><td>Net translation gains on investments in foreign operations \( ^{(a)} \)</td><td>—</td><td>678</td><td>—</td><td>678</td></tr><tr><td>Net losses related to hedges of investments in foreign operations</td><td>—</td><td>(370)</td><td>—</td><td>(370)</td></tr><tr><td>Pension and other postretirement benefits</td><td>—</td><td>—</td><td>62</td><td>62</td></tr><tr><td>Net change in accumulated other comprehensive (loss) income</td><td>(7)</td><td>301</td><td>62</td><td>356</td></tr><tr><td>Balances as of December 31, 2017</td><td>—</td><td>(1,961)</td><td>(467)</td><td>(2,428)</td></tr><tr><td>Net unrealized losses</td><td>(10)</td><td>—</td><td>—</td><td>(10)</td></tr><tr><td>Net translation losses on investments in foreign operations</td><td>—</td><td>(500)</td><td>—</td><td>(500)</td></tr><tr><td>Net gains related to hedges of investments in foreign operations</td><td>—</td><td>328</td><td>—</td><td>328</td></tr><tr><td>Pension and other postretirement benefits</td><td>—</td><td>—</td><td>11</td><td>11</td></tr><tr><td>Other \( ^{(b)} \)</td><td>2</td><td>—</td><td>—</td><td>2</td></tr><tr><td>Net change in accumulated other comprehensive (loss) income</td><td>(8)</td><td>(172)</td><td>11</td><td>(169)</td></tr><tr><td>Balances as of December 31, 2018</td><td>$ (8)</td><td>$ (2,133)</td><td>$ (456)</td><td>$ (2,597)</td></tr></table>

(a) Includes $289 million of recognized tax benefits in the year ended December 31, 2017 (refer to Note 21).

(b) Represents unrealized gains pertaining to equity securities moved from AOCI to retained earnings as of January 1, 2018, due to the prospective adoption of the financial instruments guidance effective January 1, 2018 (refer to Note 1).

The following table shows the tax impact for the years ended December 31 for the changes in each component of AOCI presented above:

<table><tr><td rowspan="2">(Millions)</td><td colspan="4">Tax expense (benefit)</td></tr><tr><td>2018</td><td>2017</td><td>2016</td><td></td></tr><tr><td>Net unrealized investment securities</td><td>$ (2)</td><td>$ (4)</td><td>$ (27)</td><td></td></tr><tr><td>Net translation on investments in foreign operations \( ^{(a)} \)</td><td>(44)</td><td>(172)</td><td>(15)</td><td></td></tr><tr><td>Net hedges of investments in foreign operations</td><td>107</td><td>(215)</td><td>139</td><td></td></tr><tr><td>Pension and other postretirement benefits</td><td>9</td><td>7</td><td>37</td><td></td></tr><tr><td>Total tax impact</td><td>$ 70</td><td>$ (384)</td><td>$ 134</td><td></td></tr></table>

(a) Includes $289 million of recognized tax benefits in the year ended December 31, 2017 (refer to Note 21).

The following table presents the effects of reclassifications out of AOCI and into the Consolidated Statements of Income for the years ended December 31:

<table><tr><td rowspan="2">Description (Millions)</td><td rowspan="2">Income Statement Line Item</td><td colspan="2">Gains (losses) recognized in earnings</td></tr><tr><td>2018</td><td>2017</td></tr><tr><td>Foreign currency translation adjustments</td><td></td><td></td><td></td></tr><tr><td>Reclassification of translation adjustments and related hedges</td><td>Other expenses</td><td>$ 1</td><td>$ (7)</td></tr><tr><td>Related income tax</td><td>Income tax provision</td><td>(1)</td><td>14</td></tr><tr><td>Reclassification of foreign currency translation adjustments</td><td></td><td>$ —</td><td>$ 7</td></tr></table>



## NOTE 19

## OTHER FEES AND COMMISSIONS, OTHER REVENUES AND OTHER EXPENSES

The following is a detail of Other fees and commissions for the years ended December 31:

<table><tr><td>(Millions)</td><td></td><td>2018</td><td>2017</td><td>2016</td></tr><tr><td>Fees charged to Card Members:</td><td></td><td></td><td></td><td></td></tr><tr><td>Delinquency fees</td><td>$     959</td><td>$     888</td><td>$     762</td><td></td></tr><tr><td>Foreign currency conversion fee revenue</td><td>921</td><td>851</td><td>809</td><td></td></tr><tr><td>Other customer fees:</td><td></td><td></td><td></td><td></td></tr><tr><td>Loyalty coalition-related fees</td><td>461</td><td>452</td><td>409</td><td></td></tr><tr><td>Travel commissions and fees</td><td>395</td><td>364</td><td>332</td><td></td></tr><tr><td>Service fees and other \( ^{(a)} \)</td><td>417</td><td>435</td><td>406</td><td></td></tr><tr><td>Total Other fees and commissions</td><td>$     3,153</td><td>$     2,990</td><td>$     2,718</td><td></td></tr></table>

(a) Other includes Membership Rewards program fees that are not related to contracts with customers.

The following is a detail of Other revenues for the years ended December 31:

<table><tr><td>(Millions)</td><td></td><td>2018</td><td>2017</td><td>2016</td></tr><tr><td>Global Network Services partner revenues</td><td>$     260</td><td>$     327</td><td>$     350</td><td></td></tr><tr><td>Other \( ^{(a)} \)</td><td></td><td>1,100</td><td>1,130</td><td>1,328</td></tr><tr><td>Total Other revenues</td><td>$     1,360</td><td>$     1,457</td><td>$     1,678</td><td></td></tr></table>

(a) Other includes revenues arising from net revenue earned on cross-border Card Member spending, merchant-related fees, insurance premiums earned from Card Member travel and other insurance programs, revenues related to the GBT JV transition services agreement, prepaid card and Travelers Cheque-related revenues, earnings from equity method investments (including the GBT JV), and other miscellaneous revenue and fees.

Revenue expected to be recognized in future periods related to contracts that have an original expected duration of one year or less and contracts with variable consideration (e.g. discount revenue) are not required to be disclosed. Non-interest revenue expected to be recognized in future periods through remaining contracts with customers is not material.

The following is a detail of Other expenses for the years ended December 31:

<table><tr><td>(Millions)</td><td></td><td>2018</td><td>2017</td><td>2016</td></tr><tr><td>Professional services</td><td>$     2,125</td><td>$     2,040</td><td>$     2,508</td><td></td></tr><tr><td>Occupancy and equipment</td><td>2,033</td><td>2,018</td><td>1,837</td><td></td></tr><tr><td>Gain on sale of HFS portfolios \( ^{(a)} \)</td><td>—</td><td>—</td><td>(1,218)</td><td></td></tr><tr><td>Other \( ^{(b)} \)</td><td>1,513</td><td>1,576</td><td>1,815</td><td></td></tr><tr><td>Total Other expenses</td><td>$     5,671</td><td>$     5,634</td><td>$     4,942</td><td></td></tr></table>

(a) Refer to Note 2 for additional information.

(b) Other expense includes general operating expenses, communication expenses, Card and merchant-related fraud losses, foreign currency-related gains and losses, and gains on the sale of equity investments. For the year ended December 31, 2018, Other expense also includes the loss on a transaction involving the operations of our prepaid reloadable and gift card business and unrealized gains on certain equity investments previously carried at cost. For the year ended December 31, 2017, Other expense also includes charges related to our U.S. loyalty coalition and prepaid businesses.

## NOTE 20

## RESTRUCTURING

We periodically initiate restructuring programs to support new business strategies and to enhance our overall effectiveness and efficiency. In connection with these programs, we will typically incur severance and other exit costs.

We had $69 million, $199 million and $383 million accrued in total restructuring reserves as of December 31, 2018, 2017 and 2016, respectively. New charges, including net revisions to existing restructuring reserves, which primarily relate to the redeployment of displaced colleagues to other positions, were $(23) million, $42 million and $329 million, for the years ended December 31, 2018, 2017 and 2016, respectively. Cumulatively, we recognized $554 million relating to the restructuring programs that were in progress during 2018 and initiated at various dates between 2011 and 2018, the majority of which has been reflected within Corporate & Other.



## NOTE 21

## INCOME TAXES

The Tax Act, enacted by the U.S. government on December 22, 2017, made broad and complex changes to the U.S. tax code which required time to interpret. The SEC issued Staff Accounting Bulletin No. 118 (SAB 118) in December, 2017, to provide guidance on accounting for the effects of the Tax Act. SAB 118 provides for a measurement period of up to one year from the Tax Act enactment date for companies to complete their assessment of and accounting for those effects of the Tax Act required under ASC 740 "Implementation Guidance on Accounting for Uncertainty in Income Taxes" to be reported in the period of enactment. Under SAB 118, a company must first reflect the income tax effects of the Tax Act for which the accounting is complete in the period of the date of enactment. To the extent the accounting for other income tax effects is incomplete, but a reasonable estimate can be determined, companies must record a provisional estimate to be included in their financial statements. For any income tax effect for which a reasonable estimate cannot be determined, an entity must continue to apply ASC 740 based on the provisions of the tax laws in effect immediately prior to the Tax Act being enacted until such time as a reasonable estimate can be determined.

In 2017, we recorded a net discrete tax charge of $2.6 billion related to the Tax Act that was accounted for as a provisional estimate under SAB 118. We have completed our assessment of and accounting for the Tax Act, and recorded a net discrete tax benefit of $0.1 billion in the current period which represents the final adjustment to our 2017 provisional estimate, which is further explained below.

- Impacts of Deemed Repatriation: In 2017, we recorded a provisional tax charge of $1.7 billion related to the one-time transition tax on un repatriated post-1986 accumulated earnings and profits (E&P) of certain foreign subsidiaries. We have completed our assessment of the transition tax, which resulted in no material change to our original estimate of $1.7 billion. We also recorded a provisional deferred tax liability of $0.3 billion to account for the state income and foreign withholding tax on potential future cash dividends paid from such E&P. We have completed our assessment and reduced the deferred tax liability for state income and foreign withholding taxes related to certain foreign subsidiaries, which resulted in a discrete tax benefit adjustment of $0.1 billion to our original provisional estimate.

- Remeasurement of Deferred Tax Assets and Liabilities: In 2017, we recorded a provisional deferred tax charge of $0.6 billion related to the remeasurement of our U.S. federal net deferred tax assets to reflect the change in the corporate tax rate from 35 percent to 21 percent, as well as other provisions of the Tax Act. We have completed our assessment of the remeasurement of deferred tax assets and liabilities, which resulted in no material change to our original estimate.

The global intangible low tax income (GILTI) provisions of the Tax Act impose a minimum tax on foreign income in excess of a deemed return on tangible assets. We have elected to account for GILTI as a current period expense when incurred.

The components of income tax expense for the years ended December 31 included in the Consolidated Statements of Income were as follows:

<table><tr><td>(Millions)</td><td></td><td>2018</td><td>2017</td><td>2016</td></tr><tr><td>Current income tax expense:</td><td></td><td></td><td></td><td></td></tr><tr><td>U.S. federal</td><td>$     70</td><td>$     3,408</td><td>$     2,180</td><td></td></tr><tr><td>U.S. state and local</td><td>150</td><td>259</td><td>272</td><td></td></tr><tr><td>Non-U.S.</td><td>681</td><td>387</td><td>340</td><td></td></tr><tr><td>Total current income tax expense</td><td>901</td><td>4,054</td><td>2,792</td><td></td></tr><tr><td>Deferred income tax (benefit) expense:</td><td></td><td></td><td></td><td></td></tr><tr><td>U.S. federal</td><td>276</td><td>544</td><td>(63)</td><td></td></tr><tr><td>U.S. state and local</td><td>78</td><td>(12)</td><td>(10)</td><td></td></tr><tr><td>Non-U.S.</td><td>(54)</td><td>91</td><td>(52)</td><td></td></tr><tr><td>Total deferred income tax (benefit) expense</td><td>300</td><td>623</td><td>(125)</td><td></td></tr><tr><td>Total income tax expense</td><td>$     1,201</td><td>$     4,677</td><td>$     2,667</td><td></td></tr></table>



A reconciliation of the U.S. federal statutory rate of 21 percent as of December 31, 2018, and 35 percent as of both December 31, 2017 and 2016, to our actual income tax rate on continuing operations was as follows:

<table><tr><td></td><td>2018</td><td>2017</td><td>2016</td></tr><tr><td>U.S. statutory federal income tax rate</td><td>21.0 %</td><td>35.0 %</td><td>35.0 %</td></tr><tr><td>(Decrease) increase in taxes resulting from:</td><td></td><td></td><td></td></tr><tr><td>Tax-exempt income</td><td>(1.7)</td><td>(1.7)</td><td>(1.7)</td></tr><tr><td>State and local income taxes, net of federal benefit</td><td>2.8</td><td>2.3</td><td>2.7</td></tr><tr><td>Non-U.S. subsidiaries&#x27; earnings \( ^{(a)} \)</td><td>(0.5)</td><td>(5.7)</td><td>(2.0)</td></tr><tr><td>Tax settlements \( ^{(b)} \)</td><td>(1.9)</td><td>(0.7)</td><td>(0.6)</td></tr><tr><td>U.S. Tax Act \( ^{(c)} \)</td><td>(1.1)</td><td>34.8</td><td>—</td></tr><tr><td>U.S. Tax Act - related adjustments \( ^{(d)} \)</td><td>(3.2)</td><td>—</td><td>—</td></tr><tr><td>Other</td><td>(0.6)</td><td>(1.0)</td><td>(0.2)</td></tr><tr><td>Actual tax rates</td><td>14.8 %</td><td>63.0 %</td><td>33.2 %</td></tr></table>

(a) Results for 2017 and 2016 primarily included tax benefits associated with the undistributed earnings of certain non-U.S. subsidiaries that were previously deemed to be reinvested indefinitely. In addition, 2017 included tax benefits of $156 million, which decreased the actual tax rate by 2.1 percent, related to the realization of certain foreign tax credits.

(b) Results for 2018 relate to the settlement of the IRS examination for tax years 2008-2014, as well as the resolution of certain tax matters in various jurisdictions.

(c) Relates to the $2.6 billion provisional charge for the impacts of the Tax Act in 2017 and the adjustments thereto in 2018.

(d) Relates to changes to the tax method of accounting for certain expenses.

We record a deferred income tax (benefit) provision when there are differences between assets and liabilities measured for financial reporting and for income tax return purposes. These temporary differences result in taxable or deductible amounts in future years and are measured using the tax rates and laws that will be in effect when such differences are expected to reverse. In particular, the 2017 balances were reduced to reflect the remeasurement of certain federal net deferred tax assets due to the enacted lower federal tax rate of 21 percent.

The significant components of deferred tax assets and liabilities as of December 31 are reflected in the following table:

<table><tr><td>(Millions)</td><td></td><td>2018</td><td>2017</td></tr><tr><td>Deferred tax assets:</td><td></td><td></td><td></td></tr><tr><td>Reserves not yet deducted for tax purposes</td><td>$ 2,612</td><td>$ 2,724</td><td></td></tr><tr><td>Employee compensation and benefits</td><td>360</td><td>403</td><td></td></tr><tr><td>Other</td><td>431</td><td>409</td><td></td></tr><tr><td>Gross deferred tax assets</td><td>3,403</td><td>3,536</td><td></td></tr><tr><td>Valuation allowance</td><td>(61)</td><td>(46)</td><td></td></tr><tr><td>Deferred tax assets after valuation allowance</td><td>3,342</td><td>3,490</td><td></td></tr><tr><td>Deferred tax liabilities:</td><td></td><td></td><td></td></tr><tr><td>Intangibles and fixed assets</td><td>1,083</td><td>1,057</td><td></td></tr><tr><td>Deferred revenue</td><td>435</td><td>306</td><td></td></tr><tr><td>Deferred interest</td><td>171</td><td>183</td><td></td></tr><tr><td>Investment in joint ventures</td><td>137</td><td>137</td><td></td></tr><tr><td>Other</td><td>210</td><td>269</td><td></td></tr><tr><td>Gross deferred tax liabilities</td><td>2,036</td><td>1,952</td><td></td></tr><tr><td>Net deferred tax assets</td><td>$ 1,306</td><td>$ 1,538</td><td></td></tr></table>

A valuation allowance is established when management determines that it is more likely than not that all or some portion of the benefit of the deferred tax assets will not be realized. The valuation allowances as of December 31, 2018 and 2017 are associated with net operating losses and other deferred tax assets in certain non-U.S. operations.

Accumulated earnings of certain non-U.S. subsidiaries, which totaled approximately $0.7 billion as of December 31, 2018, are intended to be permanently reinvested outside the U.S. We do not provide for state income and foreign withholding taxes on foreign earnings intended to be permanently reinvested outside the U.S. Accordingly, state income and foreign withholding taxes, which would have aggregated to approximately $0.1 billion as of December 31, 2018, have not been provided on those earnings.

Net income taxes paid by us during 2018, 2017 and 2016, were approximately $2.0 billion, $1.4 billion and $3.0 billion, respectively. These amounts include estimated tax payments and cash settlements relating to prior tax years.



We are subject to the income tax laws of the United States, its states and municipalities and those of the foreign jurisdictions in which we operate. These tax laws are complex, and the manner in which they apply to the taxpayer's facts is sometimes open to interpretation. Given these inherent complexities, we must make judgments in assessing the likelihood that a tax position will be sustained upon examination by the taxing authorities based on the technical merits of the tax position. A tax position is recognized only when, based on management's judgment regarding the application of income tax laws, it is more likely than not that the tax position will be sustained upon examination. The amount of benefit recognized for financial reporting purposes is based on management's best judgment of the largest amount of benefit that is more likely than not to be realized on ultimate settlement with the taxing authority given the facts, circumstances and information available at the reporting date. We adjust the level of unrecognized tax benefits when there is new information available to assess the likelihood of the outcome.

We are under continuous examination by the Internal Revenue Service (IRS) and tax authorities in other countries and states in which we have significant business operations. The tax years under examination and open for examination vary by jurisdiction. In 2018 we settled our US federal income tax audits for tax years 2008-2014, and the statute of limitations for these years remain open through 2019. Tax years from 2015 onwards are open for examination by the IRS.

The following table presents changes in unrecognized tax benefits:

<table><tr><td>(Millions)</td><td></td><td>2018</td><td></td><td>2017</td><td></td><td>2016</td></tr><tr><td>Balance, January 1</td><td></td><td>$ 821</td><td>$ 974</td><td>$ 870</td><td></td><td></td></tr><tr><td>Increases:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Current year tax positions</td><td></td><td>152</td><td></td><td>200</td><td></td><td>167</td></tr><tr><td>Tax positions related to prior years</td><td></td><td>47</td><td></td><td>39</td><td></td><td>117</td></tr><tr><td>Decreases:</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Tax positions related to prior years \( ^{(a)} \)</td><td></td><td>(74)</td><td></td><td>(289)</td><td></td><td>(81)</td></tr><tr><td>Settlements with tax authorities \( ^{(b)} \)</td><td></td><td>(192)</td><td></td><td>(77)</td><td></td><td>(76)</td></tr><tr><td>Lapse of statute of limitations</td><td></td><td>(44)</td><td></td><td>(26)</td><td></td><td>(22)</td></tr><tr><td>Effects of foreign currency translations</td><td></td><td>(9)</td><td></td><td>—</td><td></td><td>(1)</td></tr><tr><td>Balance, December 31</td><td></td><td>$ 701</td><td>$ 821</td><td>$ 974</td><td></td><td></td></tr></table>

(a) Decrease in 2017 due to the resolution with the IRS of an uncertain tax position in January 2017, which resulted in the recognition of $289 million in AOCI.
(b) 2018 relates to the settlement of the IRS examination for tax years 2008-2014, as well as the resolution of certain tax matters in various jurisdictions.

Included in the unrecognized tax benefits of $0.7 billion, $0.8 billion and $1.0 billion for December 31, 2018, 2017 and 2016, respectively, are approximately $599 million, $723 million and $516 million, respectively, that, if recognized, would favorably affect the effective tax rate in a future period.

We believe it is reasonably possible that our unrecognized tax benefits could decrease within the next 12 months by as much as $151 million, principally as a result of potential resolutions of prior years' tax items with various taxing authorities. The prior years' tax items include unrecognized tax benefits relating to the deductibility of certain expenses or losses and the attribution of taxable income to a particular jurisdiction or jurisdictions. Of the $151 million of unrecognized tax benefits, approximately $127 million relates to amounts that, if recognized, would impact the effective tax rate in a future period.

Interest and penalties relating to unrecognized tax benefits are reported in the income tax provision. For the years ended December 31, 2018 and 2017, we recognized benefits of approximately $18 million and $90 million, respectively, for interest and penalties. For the year ended December 31, 2016, we recognized approximately $9 million in expenses for interest and penalties. The interest expense benefit in 2017 includes approximately $56 million related to the resolution of an uncertain tax position with the IRS in January 2017, which had no net impact on the income tax provision.

We had approximately $65 million and $83 million accrued for the payment of interest and penalties as of December 31, 2018 and 2017, respectively.



## NOTE 22

## EARNINGS PER COMMON SHARE (EPS)

The computations of basic and diluted EPS for the years ended December 31 were as follows:

<table><tr><td>(Millions, except per share amounts)</td><td>2018</td><td>2017</td><td>2016</td></tr><tr><td>Numerator:</td><td></td><td></td><td></td></tr><tr><td>Basic and diluted:</td><td></td><td></td><td></td></tr><tr><td>Net income</td><td>$ 6,921</td><td>$ 2,748</td><td>$ 5,375</td></tr><tr><td>Preferred dividends</td><td>(80)</td><td>(81)</td><td>(80)</td></tr><tr><td>Net income available to common shareholders</td><td>6,841</td><td>2,667</td><td>5,295</td></tr><tr><td>Earnings allocated to participating share awards \( ^{(a)} \)</td><td>(54)</td><td>(21)</td><td>(43)</td></tr><tr><td>Net income attributable to common shareholders</td><td>$ 6,787</td><td>$ 2,646</td><td>$ 5,252</td></tr><tr><td>Denominator: \( ^{(a)} \)</td><td></td><td></td><td></td></tr><tr><td>Basic: Weighted-average common stock</td><td>856</td><td>883</td><td>933</td></tr><tr><td>Add: Weighted-average stock options \( ^{(b)} \)</td><td>3</td><td>3</td><td>2</td></tr><tr><td>Diluted</td><td>859</td><td>886</td><td>935</td></tr><tr><td>Basic EPS</td><td>$ 7.93</td><td>$ 3.00</td><td>$ 5.63</td></tr><tr><td>Diluted EPS</td><td>$ 7.91</td><td>$ 2.99</td><td>$ 5.61</td></tr></table>

(a) Our unvested restricted stock awards, which include the right to receive non-forfeitable dividends or dividend equivalents, are considered participating securities. Calculations of EPS under the two-class method exclude from the numerator any dividends paid or owed on participating securities and any undistributed earnings considered to be attributable to participating securities. The related participating securities are similarly excluded from the denominator.

(b) The dilutive effect of unexercised stock options excludes from the computation of EPS 0.7 million, 0.6 million and 2.4 million of options for the years ended December 31, 2018, 2017 and 2016, respectively, because inclusion of the options would have been anti-dilutive.



## NOTE 23

## REGULATORY MATTERS AND CAPITAL ADEQUACY

We are supervised and regulated by the Board of Governors of the Federal Reserve System (the Federal Reserve) and are subject to the Federal Reserve’s requirements for risk-based capital and leverage ratios. Our U.S. bank subsidiary, AENB, is the surviving entity that resulted from the conversion of American Express Centurion Bank, a Utah state-chartered industrial bank, into a national banking association, and the subsequent merger of American Express Bank, FSB, a federal savings bank, into the successor entity as of April 1, 2018. AENB is subject to supervision and regulation, including regulatory capital and leverage requirements, by the Office of the Comptroller of the Currency (OCC).

Under the risk-based capital guidelines of the Federal Reserve, we are required to maintain minimum ratios of CET1, Tier 1 and Total (Tier 1 plus Tier 2) capital to risk-weighted assets, as well as a minimum Tier 1 leverage ratio (Tier 1 capital to average adjusted on-balance sheet assets) and a supplementary leverage ratio (Tier 1 capital to both on-balance sheet and certain off-balance sheet exposures).

Failure to meet minimum capital requirements can initiate certain mandatory, and possibly additional, discretionary actions by regulators, that, if undertaken, could have a direct material effect on our operating activities.

As of December 31, 2018 and 2017, we met all capital requirements to which we were subject and maintained regulatory capital ratios in excess of those required to qualify as well capitalized.

The following table presents the regulatory capital ratios:

<table><tr><td>(Millions, except percentages)</td><td>CET 1 capital</td><td>Tier 1 capital</td><td>Total capital</td><td>CET 1 Capital ratio</td><td>Tier 1 capital ratio</td><td>Total capital ratio</td><td>Tier 1 leverage ratio</td><td>Supplementary Leverage Ratio</td></tr><tr><td>December 31, 2018: \( ^{(a)} \)</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>American Express Company</td><td>$ 17,498</td><td>$ 19,070</td><td>$ 21,653</td><td>11.0 %</td><td>12.0 %</td><td>13.6 %</td><td>10.4 %</td><td>8.9%</td></tr><tr><td>American Express National Bank</td><td>$ 11,564</td><td>$ 11,564</td><td>$ 13,574</td><td>12.1 %</td><td>12.1 %</td><td>14.2 %</td><td>9.9 %</td><td>8.2%</td></tr><tr><td>December 31, 2017: \( ^{(a)} \)</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>American Express Company</td><td>$ 13,189</td><td>$ 14,721</td><td>$ 17,142</td><td>9.0 %</td><td>10.1 %</td><td>11.8 %</td><td>8.6 %</td><td>(b)%</td></tr><tr><td>American Express Centurion Bank</td><td>$ 5,954</td><td>$ 5,954</td><td>$ 6,547</td><td>12.7 %</td><td>12.7 %</td><td>14.0 %</td><td>10.2 %</td><td>(b)%</td></tr><tr><td>American Express Bank, FSB</td><td>$ 6,065</td><td>$ 6,065</td><td>$ 6,653</td><td>12.9 %</td><td>12.9 %</td><td>14.2 %</td><td>11.7 %</td><td>(b)%</td></tr><tr><td>Well-capitalized ratios \( ^{(c)} \)</td><td></td><td></td><td></td><td>6.5 %</td><td>8.0 %</td><td>10.0 %</td><td>5.0 %</td><td>N/A</td></tr><tr><td>Basel III Standards 2018 \( ^{(d)} \)</td><td></td><td></td><td></td><td>6.4 %</td><td>7.9 %</td><td>9.9 %</td><td>4.0 %</td><td>3.0 %</td></tr><tr><td>Minimum capital ratios \( ^{(e)} \)</td><td></td><td></td><td></td><td>4.5 %</td><td>6.0 %</td><td>8.0 %</td><td>4.0 %</td><td>3.0 %</td></tr></table>

(a) As a Basel III advanced approaches institution in parallel run, capital ratios are reported using Basel III capital definitions, inclusive of transition provisions for the capital ratios and risk-weighted assets using the Basel III standardized approach.

(b) The minimum supplementary leverage ratio (SLR) requirement of 3 percent became effective January 1, 2018.

(c) Represents requirements for banking subsidiaries to be considered “well capitalized” pursuant to regulations issued under the Federal Deposit Insurance Corporation Improvement Act. There is no CET1 capital ratio, Tier 1 leverage ratio or SLR requirement for a bank holding company to be considered “well capitalized.”

(d) Basel III minimum capital requirement and additional transitional capital conservation buffer as defined by the Federal Reserve and OCC for calendar year 2018 for advanced approaches institutions. The additional capital conservation buffer does not apply to Tier 1 leverage ratio or SLR.

(e) As defined by the regulations issued by the Federal Reserve and OCC.

## RESTRICTED NET ASSETS OF SUBSIDIARIES

Certain of our subsidiaries are subject to restrictions on the transfer of net assets under debt agreements and regulatory requirements. These restrictions have not had any effect on our shareholder dividend policy and management does not anticipate any impact in the future. Procedures exist to transfer net assets between the Company and its subsidiaries, while ensuring compliance with the various contractual and regulatory constraints. As of December 31, 2018, the aggregate amount of net assets of subsidiaries that are restricted to be transferred was approximately $8.8 billion.



## BANK HOLDING COMPANY DIVIDEND RESTRICTIONS

We are limited in our ability to pay dividends by the Federal Reserve, which could prohibit a dividend that would be considered an unsafe or unsound banking practice. It is the policy of the Federal Reserve that bank holding companies generally should pay dividends on preferred and common stock only out of net income available to common shareholders generated over the past year, and only if prospective earnings retention is consistent with the organization’s current and expected future capital needs, asset quality and overall financial condition. Moreover, bank holding companies are required by statute to be a source of strength to their insured depository institution subsidiaries and should not maintain dividend levels that undermine their ability to do so. On an annual basis, we are required to develop and maintain a capital plan, which includes planned dividends over a two-year horizon. We may be limited in our ability to pay dividends if the Federal Reserve objects to our capital plan.

In addition, the Capital Rules include a capital conservation buffer of 1.875 percent as of December 31, 2018. The Capital Rules also include a countercyclical capital buffer, which is currently set at zero but which could be increased by the Federal Reserve in the future. These buffers can be satisfied only with CET1 capital. If our risk-based capital ratios were to fall below the applicable buffer levels, we would be subject to certain restrictions on dividends, stock repurchases and other capital distributions, as well as discretionary bonus payments to executive officers.

## BANK DIVIDEND RESTRICTIONS

In the year ended December 31, 2018, American Express National Bank paid dividends from retained earnings to its parent of $5.9 billion.

AENB is limited in its ability to pay dividends by banking statutes, regulations and supervisory policy. In general, applicable federal and state banking laws prohibit, without first obtaining regulatory approval, insured depository institutions, such as AENB, from making dividend distributions if such distributions are not paid out of available retained earnings or would cause the institution to fail to meet capital adequacy standards. AENB must maintain a capital conservation buffer (and countercyclical buffer if in effect). If AENB’s risk-based capital ratios do not satisfy minimum requirements plus the combined capital conservation buffer (and the countercyclical capital buffer, if applicable), it will face graduated constraints on dividends and other capital distributions based on the amount of the shortfall. As of December 31, 2018, AENB’s retained earnings available for the payment of dividends was $3.9 billion. In determining the dividends to pay its parent, AENB must also consider the effects on applicable risk-based capital and leverage ratio requirements, as well as policy statements of the federal regulatory agencies. In addition, AENB’s banking regulators have authority to limit or prohibit the payment of a dividend by AENB under a number of circumstances, including if, in the banking regulator’s opinion, payment of a dividend would constitute an unsafe or unsound banking practice in light of the financial condition of the banking organization.



## NOTE 24

## SIGNIFICANT CREDIT CONCENTRATIONS

Concentrations of credit risk exist when changes in economic, industry or geographic factors similarly affect groups of counterparties whose aggregate credit exposure is material in relation to American Express' total credit exposure. Our customers operate in diverse industries, economic sectors and geographic regions.

The following table details our maximum credit exposure of the on-balance sheet assets by category as of December 31:

<table><tr><td>(Billions)</td><td></td><td>2018</td><td>2017</td></tr><tr><td>On-balance sheet:</td><td></td><td></td><td></td></tr><tr><td>Individuals \( ^{(a)} \)</td><td></td><td>123</td><td>112</td></tr><tr><td>Institutions \( ^{(b)} \)</td><td></td><td>20</td><td>20</td></tr><tr><td>Financial Services \( ^{(c)} \)</td><td></td><td>30</td><td>35</td></tr><tr><td>U.S. Government and agencies \( ^{(d)} \)</td><td></td><td>4</td><td>3</td></tr><tr><td>Total on-balance sheet</td><td></td><td>177</td><td>170</td></tr></table>

(a) Primarily reflects loans and receivables from global consumer and small business Card Members, which are governed by individual credit risk management.

(b) Primarily reflects loans and receivables from global corporate Card Members, which are governed by institutional credit risk management.

(c) Represents banks, broker-dealers, insurance companies and savings and loan associations.

(d) Represent debt obligations of the U.S. Government and its agencies, states and municipalities and government-sponsored entities.

As of December 31, 2018 and 2017, our most significant concentration of credit risk was with individuals, including Card Member loans and receivables. These amounts are generally advanced on an unsecured basis. However, we review each potential customer’s credit application and evaluate the applicant’s financial history and ability and willingness to repay. We also consider credit performance by customer tenure, industry and geographic location in managing credit exposure.

The following table details our Card Member loans and receivables exposure (including unused lines-of-credit available to Card Members as part of established lending product agreements) in the United States and outside the United States as of December 31:

<table><tr><td>(Billions)</td><td></td><td>2018</td><td>2017</td></tr><tr><td>On-balance sheet:</td><td></td><td></td><td></td></tr><tr><td>U.S.</td><td></td><td>111</td><td>102</td></tr><tr><td>Non-U.S.</td><td></td><td>27</td><td>25</td></tr><tr><td>On-balance sheet</td><td></td><td>138</td><td>127</td></tr><tr><td>Unused lines-of-credit: \( ^{(a)} \)</td><td></td><td></td><td></td></tr><tr><td>U.S.</td><td></td><td>249</td><td>224</td></tr><tr><td>Non-U.S.</td><td></td><td>53</td><td>49</td></tr><tr><td>Total unused lines-of-credit</td><td></td><td>302</td><td>273</td></tr></table>

(a) Total unused credit available to Card Members does not represent potential future cash requirements, as a significant portion of this unused credit will likely not be drawn. Because our charge card products generally have no preset spending limit, the associated credit limit on charge products is not quantifiable, and therefore is not reflected in unused credit available to Card Members.



## NOTE 25

## REPORTABLE OPERATING SEGMENTS AND GEOGRAPHIC OPERATIONS

## REPORTABLE OPERATING SEGMENTS

We are a global services company that is principally engaged in businesses comprising three reportable operating segments: GCSG, GCS and GMNS.

We consider a combination of factors when evaluating the composition of our reportable operating segments, including the results reviewed by the chief operating decision maker, economic characteristics, products and services offered, classes of customers, product distribution channels, geographic considerations (primarily United States versus outside the United States), and regulatory environment considerations.

The following is a brief description of the primary business activities of our three reportable operating segments:

- GCSG issues a wide range of proprietary consumer cards globally. GCSG also provides services to consumers, including travel services and non-card financing products, and manages certain international joint ventures and our partnership agreements in China.

- GCS issues a wide range of proprietary corporate and small business cards and provides payment and expense management services globally. In addition, GCS provides commercial financing products.

- GMNS operates a global payments network that processes and settles card transactions, acquires merchants and provides multi-channel marketing programs and capabilities, services and data analytics, leveraging our global integrated network. GMNS manages our partnership relationships with third-party card issuers, merchant acquirers and a prepaid reloadable and gift card program manager, licensing the American Express brand and extending the reach of the global network. GMNS also manages loyalty coalition businesses in certain countries.

Corporate functions and certain other businesses and operations are included in Corporate & Other. During 2018, we changed the methodology used to allocate certain corporate overhead costs and interest income and expense to the operating segments, and made minor changes to the intercompany settlement process. Prior period amounts have been revised to conform to the current period presentation.



The following table presents certain selected financial information for our reportable operating segments and Corporate & Other as of or for the years ended December 31, 2018, 2017 and 2016:

<table><tr><td>(Millions, except where indicated)</td><td>GCSG</td><td>GCS</td><td>GMNS</td><td>Corporate &amp; Other(a)</td><td>Consolidated</td></tr><tr><td>2018</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Non-interest revenues</td><td>$ 14,675</td><td>$ 11,882</td><td>$ 6,069</td><td>$ 49</td><td>$ 32,675</td></tr><tr><td>Revenue from contracts with customers(b)</td><td>10,294</td><td>10,309</td><td>5,988</td><td>16</td><td>26,607</td></tr><tr><td>Interest income</td><td>8,323</td><td>1,621</td><td>30</td><td>632</td><td>10,606</td></tr><tr><td>Interest expense</td><td>1,542</td><td>827</td><td>(294)</td><td>868</td><td>2,943</td></tr><tr><td>Total revenues net of interest expense</td><td>21,456</td><td>12,676</td><td>6,393</td><td>(187)</td><td>40,338</td></tr><tr><td>Total provisions</td><td>2,430</td><td>899</td><td>22</td><td>1</td><td>3,352</td></tr><tr><td>Pretax income (loss) from continuing operations</td><td>3,714</td><td>2,895</td><td>2,844</td><td>(1,331)</td><td>8,122</td></tr><tr><td>Income tax provision (benefit)</td><td>637</td><td>555</td><td>704</td><td>(695)</td><td>1,201</td></tr><tr><td>Net income (loss)</td><td>3,077</td><td>2,340</td><td>2,140</td><td>(636)</td><td>6,921</td></tr><tr><td>Total assets (billions)</td><td>$ 151</td><td>$ 52</td><td>$ 45</td><td>$ (59)</td><td>$ 189</td></tr><tr><td>2017</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Non-interest revenues</td><td>$ 13,378</td><td>$ 10,942</td><td>$ 6,025</td><td>$ 82</td><td>$ 30,427</td></tr><tr><td>Revenue from contracts with customers(b)</td><td>9,448</td><td>9,471</td><td>5,846</td><td>15</td><td>24,780</td></tr><tr><td>Interest income</td><td>6,789</td><td>1,361</td><td>42</td><td>371</td><td>8,563</td></tr><tr><td>Interest expense</td><td>1,047</td><td>595</td><td>(188)</td><td>658</td><td>2,112</td></tr><tr><td>Total revenues net of interest expense</td><td>19,120</td><td>11,708</td><td>6,255</td><td>(205)</td><td>36,878</td></tr><tr><td>Total provisions(b)</td><td>1,996</td><td>743</td><td>16</td><td>5</td><td>2,760</td></tr><tr><td>Pretax income (loss) from continuing operations</td><td>3,645</td><td>2,843</td><td>2,645</td><td>(1,708)</td><td>7,425</td></tr><tr><td>Income tax provision</td><td>1,053</td><td>914</td><td>857</td><td>1,853</td><td>4,677</td></tr><tr><td>Net income (loss)</td><td>2,592</td><td>1,929</td><td>1,788</td><td>(3,561)</td><td>2,748</td></tr><tr><td>Total assets (billions)</td><td>$ 124</td><td>$ 49</td><td>$ 31</td><td>$ (23)</td><td>$ 181</td></tr><tr><td>2016</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Non-interest revenues</td><td>$ 12,993</td><td>$ 10,373</td><td>$ 6,093</td><td>$ 200</td><td>$ 29,659</td></tr><tr><td>Revenue from contracts with customers(b)</td><td>9,386</td><td>8,918</td><td>5,826</td><td>105</td><td>24,235</td></tr><tr><td>Interest income</td><td>6,005</td><td>1,209</td><td>37</td><td>233</td><td>7,484</td></tr><tr><td>Interest expense</td><td>828</td><td>472</td><td>(133)</td><td>538</td><td>1,705</td></tr><tr><td>Total revenues net of interest expense</td><td>18,170</td><td>11,110</td><td>6,263</td><td>(105)</td><td>35,438</td></tr><tr><td>Total provisions(b)</td><td>1,390</td><td>604</td><td>24</td><td>9</td><td>2,027</td></tr><tr><td>Pretax income (loss) from continuing operations</td><td>4,508</td><td>2,933</td><td>2,391</td><td>(1,790)</td><td>8,042</td></tr><tr><td>Income tax provision (benefit)</td><td>1,469</td><td>1,032</td><td>861</td><td>(695)</td><td>2,667</td></tr><tr><td>Net income (loss)</td><td>3,039</td><td>1,901</td><td>1,530</td><td>(1,095)</td><td>5,375</td></tr><tr><td>Total assets (billions)</td><td>$ 114</td><td>$ 43</td><td>$ 26</td><td>$ (24)</td><td>$ 159</td></tr></table>

(a) Corporate & Other includes adjustments and eliminations for intersegment activity.

(b) Includes discount revenue, certain other fees and commissions and other revenues from customers.

## Total Revenues Net of Interest Expense

We allocate discount revenue and certain other revenues among segments using a transfer pricing methodology. Within the GCSG and GCS segments, discount revenue generally reflects the issuer component of the overall discount revenue generated by each segment’s Card Members; within the GMNS segment, discount revenue generally reflects the network and acquirer component of the overall discount revenue.

Net card fees and other fees and commissions are directly attributable to the segment in which they are reported.

Interest and fees on loans and certain investment income is directly attributable to the segment in which it is reported. Interest expense represents an allocated funding cost based on a combination of segment funding requirements and internal funding rates.

## Provisions for Losses

The provisions for losses are directly attributable to the segment in which they are reported.



## Expenses

Marketing and business development expense is included in each segment based on the actual expenses incurred. Global brand advertising is primarily reflected in Corporate & Other and may be allocated to the segments based on the actual expense incurred. Rewards and Card Member services expenses are included in each segment based on the actual expenses incurred within the segment.

Salaries and employee benefits and other operating expenses reflect expenses such as professional services, occupancy and equipment and communications incurred directly within each segment. In addition, expenses related to support services, such as technology costs, are allocated to each segment primarily based on support service activities directly attributable to the segment. Certain other overhead expenses are allocated from Corporate & Other to the segments based on the relative levels of revenue and Card Member loans and receivables.

## Income Taxes

An income tax provision (benefit) is allocated to each reportable operating segment based on the effective tax rates applicable to various businesses that comprise the segment. The charge of $2.6 billion related to the Tax Act in the fourth quarter of 2017 was allocated in full to Corporate & Other.

## GEOGRAPHIC OPERATIONS

The following table presents our total revenues net of interest expense and pretax income (loss) from continuing operations in different geographic regions based, in part, upon internal allocations, which necessarily involve management’s judgment:

<table><tr><td>(Millions)</td><td>United States</td><td>EMEA(a)</td><td>JAPA(a)</td><td>LACC(a)</td><td>Other Unallocated(b)</td><td>Consolidated</td></tr><tr><td>2018</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Total revenues net of interest expense</td><td>$ 29,864</td><td>$ 4,419</td><td>$ 3,656</td><td>$ 2,584</td><td>$ (185)</td><td>$ 40,338</td></tr><tr><td>Pretax income (loss) from continuing operations</td><td>6,696</td><td>1,212</td><td>764</td><td>782</td><td>(1,332)</td><td>8,122</td></tr><tr><td>2017</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Total revenues net of interest expense</td><td>$ 27,187</td><td>$ 3,927</td><td>$ 3,464</td><td>$ 2,505</td><td>$ (205)</td><td>$ 36,878</td></tr><tr><td>Pretax income (loss) from continuing operations</td><td>6,412</td><td>1,150</td><td>763</td><td>806</td><td>(1,706)</td><td>7,425</td></tr><tr><td>2016</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Total revenues net of interest expense</td><td>$ 26,339</td><td>$ 3,570</td><td>$ 3,275</td><td>$ 2,360</td><td>$ (106)</td><td>$ 35,438</td></tr><tr><td>Pretax income (loss) from continuing operations</td><td>7,943</td><td>698</td><td>556</td><td>635</td><td>(1,790)</td><td>8,042</td></tr></table>

(a) EMEA represents Europe, the Middle East and Africa; JAPA represents Japan, Asia/Pacific and Australia; and LACC represents Latin America, Canada and the Caribbean.

(b) Other Unallocated includes net costs which are not directly allocable to specific geographic regions, including costs related to the net negative interest spread on excess liquidity funding and executive office operations expenses.



## NOTE 26

## PARENT COMPANY

## PARENT COMPANY – CONDENSED STATEMENTS OF INCOME

<table><tr><td>Years Ended December 31 (Millions)</td><td>2018</td><td>2017</td><td>2016</td></tr><tr><td>Revenues</td><td></td><td></td><td></td></tr><tr><td>Non-interest revenues</td><td></td><td></td><td></td></tr><tr><td>Other</td><td>$ 426</td><td>$ 358</td><td>$ 391</td></tr><tr><td>Total non-interest revenues</td><td>426</td><td>358</td><td>391</td></tr><tr><td>Interest income</td><td>422</td><td>258</td><td>196</td></tr><tr><td>Interest expense</td><td>615</td><td>493</td><td>515</td></tr><tr><td>Total revenues net of interest expense</td><td>233</td><td>123</td><td>72</td></tr><tr><td>Expenses</td><td></td><td></td><td></td></tr><tr><td>Salaries and employee benefits</td><td>336</td><td>362</td><td>388</td></tr><tr><td>Other</td><td>607</td><td>553</td><td>510</td></tr><tr><td>Total expenses</td><td>943</td><td>915</td><td>898</td></tr><tr><td>Pretax loss</td><td>(710)</td><td>(792)</td><td>(826)</td></tr><tr><td>Income tax benefit</td><td>(179)</td><td>(354)</td><td>(327)</td></tr><tr><td>Net loss before equity in net income of subsidiaries and affiliates</td><td>(531)</td><td>(438)</td><td>(499)</td></tr><tr><td>Equity in net income of subsidiaries and affiliates</td><td>7,452</td><td>3,186</td><td>5,874</td></tr><tr><td>Net income</td><td>$ 6,921</td><td>$ 2,748</td><td>$ 5,375</td></tr></table>

## PARENT COMPANY – CONDENSED BALANCE SHEETS

<table><tr><td>As of December 31 (Millions)</td><td></td><td>2018</td><td>2017</td></tr><tr><td>Assets</td><td></td><td></td><td></td></tr><tr><td>Cash and cash equivalents</td><td></td><td>$ 3,287</td><td>$ 4,726</td></tr><tr><td>Equity in net assets of subsidiaries and affiliates</td><td></td><td>22,298</td><td>18,225</td></tr><tr><td>Loans to subsidiaries and affiliates</td><td></td><td>17,945</td><td>11,664</td></tr><tr><td>Due from subsidiaries and affiliates</td><td></td><td>1,783</td><td>1,962</td></tr><tr><td>Other assets</td><td></td><td>297</td><td>361</td></tr><tr><td>Total assets</td><td></td><td>45,610</td><td>36,938</td></tr><tr><td>Liabilities and Shareholders&#x27; Equity</td><td></td><td></td><td></td></tr><tr><td>Liabilities</td><td></td><td></td><td></td></tr><tr><td>Accounts payable and other liabilities</td><td></td><td>1,961</td><td>3,076</td></tr><tr><td>Due to subsidiaries and affiliates</td><td></td><td>577</td><td>175</td></tr><tr><td>Short-term debt of subsidiaries and affiliates</td><td></td><td>2,591</td><td>2,731</td></tr><tr><td>Long-term debt</td><td></td><td>18,191</td><td>12,695</td></tr><tr><td>Total liabilities</td><td></td><td>23,320</td><td>18,677</td></tr><tr><td>Shareholders&#x27; Equity</td><td></td><td></td><td></td></tr><tr><td>Total shareholders&#x27; equity</td><td></td><td>22,290</td><td>18,261</td></tr><tr><td>Total liabilities and shareholders&#x27; equity</td><td></td><td>$ 45,610</td><td>$ 36,938</td></tr></table>



## PARENT COMPANY – CONDENSED STATEMENTS OF CASH FLOWS

<table><tr><td>Years Ended December 31 (Millions)</td><td>2018</td><td>2017</td><td>2016</td></tr><tr><td>Cash Flows from Operating Activities</td><td></td><td></td><td></td></tr><tr><td>Net income</td><td>$ 6,921</td><td>$ 2,748</td><td>$ 5,375</td></tr><tr><td>Adjustments to reconcile net income to cash provided by operating activities:</td><td></td><td></td><td></td></tr><tr><td>Equity in net income of subsidiaries and affiliates</td><td>(7,452)</td><td>(3,186)</td><td>(5,870)</td></tr><tr><td>Dividends received from subsidiaries and affiliates</td><td>3,222</td><td>5,755</td><td>4,999</td></tr><tr><td>Other operating activities, primarily with subsidiaries and affiliates</td><td>(257)</td><td>659</td><td>(102)</td></tr><tr><td>Net cash provided by operating activities</td><td>2,434</td><td>5,976</td><td>4,402</td></tr><tr><td>Cash Flows from Investing Activities</td><td></td><td></td><td></td></tr><tr><td>Purchase of premises and equipment</td><td>—</td><td>—</td><td>(1)</td></tr><tr><td>Loans to subsidiaries and affiliates</td><td>(6,281)</td><td>(4,044)</td><td>4,142</td></tr><tr><td>Investments in subsidiaries and affiliates</td><td>(30)</td><td>—</td><td>(25)</td></tr><tr><td>Net cash (used in) provided by investing activities</td><td>(6,311)</td><td>(4,044)</td><td>4,116</td></tr><tr><td>Cash Flows from Financing Activities</td><td></td><td></td><td></td></tr><tr><td>Proceeds from long-term debt</td><td>9,350</td><td>5,900</td><td>—</td></tr><tr><td>Payments on long-term debt</td><td>(3,850)</td><td>(1,500)</td><td>(1,350)</td></tr><tr><td>Short-term debt of subsidiaries and affiliates</td><td>(140)</td><td>(1,313)</td><td>(2,879)</td></tr><tr><td>Issuance of American Express common shares and other</td><td>87</td><td>129</td><td>176</td></tr><tr><td>Repurchase of American Express common shares</td><td>(1,685)</td><td>(4,400)</td><td>(4,430)</td></tr><tr><td>Dividends paid</td><td>(1,324)</td><td>(1,251)</td><td>(1,206)</td></tr><tr><td>Net cash provided by (used in) financing activities</td><td>2,438</td><td>(2,435)</td><td>(9,689)</td></tr><tr><td>Net decrease in cash and cash equivalents</td><td>(1,439)</td><td>(503)</td><td>(1,171)</td></tr><tr><td>Cash and cash equivalents at beginning of year</td><td>4,726</td><td>5,229</td><td>6,400</td></tr><tr><td>Cash and cash equivalents at end of year</td><td>$ 3,287</td><td>$ 4,726</td><td>$ 5,229</td></tr></table>

## NOTE 27

## QUARTERLY FINANCIAL DATA (UNAUDITED)

<table><tr><td colspan="11">(Millions, except per share amounts)</td></tr><tr><td></td><td colspan="5">2018</td><td colspan="5">2017</td></tr><tr><td>Quarters Ended</td><td>12/31</td><td>9/30</td><td>6/30</td><td>3/31</td><td>12/31</td><td>9/30</td><td>6/30</td><td>3/30</td><td></td><td></td></tr><tr><td>Total revenues net of interest expense</td><td>$ 10,474</td><td>$ 10,144</td><td>$ 10,002</td><td>$ 9,718</td><td>$ 9,707</td><td>$ 9,290</td><td>$ 9,172</td><td>$ 8,709</td><td></td><td></td></tr><tr><td>Pretax income</td><td>1,831</td><td>2,118</td><td>2,091</td><td>2,082</td><td>1,798</td><td>1,831</td><td>1,957</td><td>1,839</td><td></td><td></td></tr><tr><td>Net income (loss)</td><td>2,010</td><td>1,654</td><td>1,623</td><td>1,634</td><td>(1,206)</td><td>1,359</td><td>1,344</td><td>1,251</td><td></td><td></td></tr><tr><td>Earnings Per Common Share - Basic:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Net income attributable to common shareholders \( ^{(a)} \)</td><td>2.33</td><td>1.89</td><td>1.85</td><td>1.86</td><td>(1.42)</td><td>1.51</td><td>1.48</td><td>1.36</td><td></td><td></td></tr><tr><td>Earnings Per Common Share - Diluted:</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Net income attributable to common shareholders \( ^{(a)} \)</td><td>2.32</td><td>1.88</td><td>1.84</td><td>1.86</td><td>(1.42)</td><td>1.51</td><td>1.47</td><td>1.35</td><td></td><td></td></tr><tr><td>Cash dividends declared per common share</td><td>$ 0.39</td><td>$ 0.39</td><td>$ 0.35</td><td>$ 0.35</td><td>$ 0.35</td><td>$ 0.35</td><td>$ 0 0.32</td><td>$ 0.32</td><td></td><td></td></tr></table>

(a) Represents net income, less (i) earnings allocated to participating share awards of $16 million, $13 million, $12 million and $13 million for the quarters ended December 31, September 30, June 30 and March 31, 2018, respectively, and $2 million, $11 million, $11 million and $10 million for the quarters ended December 31, September 30, June 30 and March 31, 2017, respectively, and (ii) dividends on preferred shares of $19 million, $20 million and $21 million for the quarters ended December 31, September 30, June 30 and March 31, 2018, respectively, and $20 million, $21 million, $19 million and $21 million for the quarters ended December 31, September 30, June 30 and March 31, 2017, respectively.



## ITEM 9. CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND FINANCIAL DISCLOSURE

Not applicable.

## ITEM 9A. CONTROLS AND PROCEDURES

The Company’s management, with the participation of the Company’s Chief Executive Officer and Chief Financial Officer, has evaluated the effectiveness of the Company’s disclosure controls and procedures (as such term is defined in Rules 13a-15(e) and 15d-15(e) under the Exchange Act) as of the end of the period covered by this Report. Based on such evaluation, our Chief Executive Officer and Chief Financial Officer have concluded that, as of the end of such period, the Company’s disclosure controls and procedures are effective and designed to ensure that the information required to be disclosed in our reports filed or submitted under the Exchange Act is recorded, processed, summarized and reported within the requisite time periods specified in the applicable rules and forms, and that it is accumulated and communicated to our management, including our principal executive officer and principal financial officer, as appropriate, to allow timely decisions regarding required disclosure.

There have not been any changes in the Company’s internal control over financial reporting (as such term is defined in Rules 13a-15(f) and 15d-15(f) under the Exchange Act) during the Company’s fourth quarter that have materially affected, or are reasonably likely to materially affect, the Company’s internal control over financial reporting.

“Management’s Report on Internal Control over Financial Reporting,” which sets forth management’s evaluation of internal control over financial reporting, and the “Report of Independent Registered Public Accounting Firm” on the effectiveness of the Company’s internal control over financial reporting as of December 31, 2018 are set forth in “Financial Statements and Supplementary Data.”

## ITEM 9B. OTHER INFORMATION

Not applicable.



## PART III

## ITEMS 10, 11, 12 and 13. DIRECTORS, EXECUTIVE OFFICERS AND CORPORATE GOVERNANCE; EXECUTIVE COMPENSATION; SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT AND RELATED STOCKHOLDER MATTERS; CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS, AND DIRECTOR INDEPENDENCE

We expect to file with the SEC in March 2019 (and, in any event, not later than 120 days after the close of our last fiscal year), a definitive proxy statement, pursuant to SEC Regulation 14A in connection with our Annual Meeting of Shareholders to be held May 7, 2019, which involves the election of directors. The following information to be included in such proxy statement is incorporated herein by reference:

- Information included under the caption “Corporate Governance at American Express — Our Corporate Governance Framework — Our Board’s Independence”

- Information included under the caption “Corporate Governance at American Express — Our Board Committees — Board Committees Responsibilities”

- Information included under the caption “Corporate Governance at American Express – Our Corporate Governance Framework – Director Attendance”

• Information included under the caption “Corporate Governance at American Express — Compensation of Directors”

• Information included under the caption “Stock Ownership Information”

- Information included under the caption “Corporate Governance at American Express — Item 1 — Election of Directors for a Term of One Year”

• Information included under the caption “Executive Compensation”

- Information under the caption “Corporate Governance at American Express — Certain Relationships and Transactions”

- Information under the caption “Stock Ownership Information — Section 16(a) Beneficial Ownership Reporting Compliance”

In addition, the information regarding executive officers called for by Item 401(b) of Regulation S-K may be found under the caption “Executive Officers of the Company” in this Report.

We have adopted a set of Corporate Governance Principles, which together with the charters of the six standing committees of the Board of Directors (Audit and Compliance; Compensation and Benefits; Innovation and Technology; Nominating and Governance; Public Responsibility; and Risk), our Code of Conduct (which constitutes our code of ethics) and the Code of Business Conduct for the Members of the Board of Directors, provide the framework for our governance. A complete copy of our Corporate Governance Principles, the charters of each of the Board committees, the Code of Conduct (which applies not only to our Chief Executive Officer, Chief Financial Officer and Controller, but also to all our other employees) and the Code of Business Conduct for the Members of the Board of Directors may be found by clicking on the “Corporate Governance” link found on our Investor Relations website at http://ir.americanexpress.com. We also intend to disclose any amendments to our Code of Conduct, or waivers of our Code of Conduct on behalf of our Chief Executive Officer, Chief Financial Officer or Controller, on our website. You may also access our Investor Relations website through our main website at www.americanexpress.com by clicking on the “About American Express” link, which is located at the bottom of the Company’s homepage. (Information from such sites is not incorporated by reference into this Report.) You may also obtain free copies of these materials by writing to our Corporate Secretary at our headquarters.

## ITEM 14. PRINCIPAL ACCOUNTING FEES AND SERVICES

The information set forth under the heading “Item 2 — Ratification of Appointment of Independent Registered Public Accounting Firm — PricewaterhouseCoopers LLP Fees and Services,” which will appear in our definitive proxy statement in connection with our Annual Meeting of Shareholders to be held May 7, 2019, is incorporated herein by reference.



## PART IV

## ITEM 15. EXHIBITS, FINANCIAL STATEMENT SCHEDULES

(a)

1. Financial Statements:

See the “Index to Consolidated Financial Statements” under “Financial Statements and Supplementary Data.”

2. Financial Statement Schedules:

All schedules are omitted since the required information is either not applicable, not deemed material, or shown in the Consolidated Financial Statements.

3. Exhibits:

The list of exhibits required to be filed as exhibits to this Report is listed on pages E-1 through E-4 hereof under “Exhibit Index.”

## ITEM 16. FORM 10-K SUMMARY

Not applicable.



## SIGNATURES

Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the Company has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.

<table><tr><td rowspan="3"></td><td>AMERICAN EXPRESS COMPANY</td></tr><tr><td>/s/ JEFFREY C. CAMPBELL</td></tr><tr><td>Jeffrey C. CampbellChief Financial Officer</td></tr></table>

February 13, 2019

Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the Company and in the capacities and on the date indicated.

<table><tr><td>/s/ STEPHEN J. SQUERI</td><td>/s/ MICHAEL O. LEAVITT</td></tr><tr><td>Stephen J. Squeri</td><td>Michael O. Leavitt</td></tr><tr><td>Chairman, Chief Executive Officer and Director</td><td>Director</td></tr><tr><td>/s/ JEFFREY C. CAMPBELL</td><td>/s/ THEODORE J. LEONSIS</td></tr><tr><td>Jeffrey C. Campbell</td><td>Theodore J. Leonsis</td></tr><tr><td>Chief Financial Officer</td><td>Director</td></tr><tr><td>/s/ RICHARD PETRINO</td><td>/s/ RICHARD C. LEVIN</td></tr><tr><td>Richard Petrino</td><td>Richard C. Levin</td></tr><tr><td>Executive Vice President and Corporate Controller (Principal Accounting Officer)</td><td>Director</td></tr><tr><td>/s/ CHARLENE BARSHEFSKY</td><td>/s/ SAMUEL J. PALMISANO</td></tr><tr><td>Charlene Barshefsky</td><td>Samuel J. Palmisano</td></tr><tr><td>Director</td><td>Director</td></tr><tr><td>/s/ JOHN J. BRENNAN</td><td>/s/ DANIEL L. VASELLA</td></tr><tr><td>John J. Brennan</td><td>Daniel L. Vasella</td></tr><tr><td>Director</td><td>Director</td></tr><tr><td>/s/ PETER CHERNIN</td><td>/s/ RONALD A. WILLIAMS</td></tr><tr><td>Peter Chernin</td><td>Ronald A. Williams</td></tr><tr><td>Director</td><td>Director</td></tr><tr><td>/s/ RALPH DE LA VEGA</td><td>/s/ CHRISTOPHER D. YOUNG</td></tr><tr><td>Ralph de la Vega</td><td>Christopher D. Young</td></tr><tr><td>Director</td><td>Director</td></tr><tr><td>/s/ ANNE LAUVERGEON</td><td></td></tr><tr><td>Anne Lauvergeon</td><td></td></tr><tr><td>Director</td><td></td></tr></table>

February 13, 2019



## GUIDE 3 – STATISTICAL DISCLOSURE BY BANK HOLDING COMPANIES

The accompanying supplemental information should be read in conjunction with the “MD&A”, “Consolidated Financial Statements” and notes thereto. The disclosures presented are excluding amounts associated with Card Member loans and receivables HFS, unless otherwise indicated. Refer to Note 2 to the “Consolidated Financial Statements” for additional information.

Certain reclassifications of prior period amounts have been made to conform to the current period presentation, including amounts restated in conjunction with the adoption of the new revenue recognition standard. These reclassifications did not have a material impact on our financial position or results of operations. Refer to Note 1 to the “Consolidated Financial Statements” for additional information.

## Distribution of Assets, Liabilities, and Shareholders' Equity; Interest Rates and Interest Differential

The following tables provide a summary of our consolidated average balances including major categories of interest-earning assets and interest-bearing liabilities along with an analysis of net interest earnings. Consolidated average balances, interest, and average yields are segregated between U.S. and non-U.S. offices. Assets, liabilities, interest income and interest expense are attributed to the United States and outside the United States based on the location of the office recording such items.

<table><tr><td rowspan="2">Years Ended December 31, (Millions, except percentages)</td><td colspan="2">2018</td><td colspan="3">2017</td><td colspan="3">2016</td></tr><tr><td>Average Balance (a)</td><td>Interest Income</td><td>Average Yield</td><td>Average Balance (a)</td><td>Interest Income</td><td>Average Yield</td><td>Average Balance (c)</td><td>Interest Income</td></tr><tr><td>Interest-earning assets</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Interest-bearing deposits in other banks (b)</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S.</td><td>$ 25,001</td><td>$ 491</td><td>2.0 %</td><td>$ 24,510</td><td>$ 277</td><td>1.1 %</td><td>$ 21,282</td><td>$ 116</td></tr><tr><td>Non-U.S.</td><td>1,830</td><td>33</td><td>1.8</td><td>1,773</td><td>17</td><td>1.0</td><td>1,884</td><td>11</td></tr><tr><td>Federal funds sold and securities purchased under agreements to resell</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Non-U.S.</td><td>58</td><td>7</td><td>12.1</td><td>80</td><td>6</td><td>7.5</td><td>110</td><td>5</td></tr><tr><td>Short-term investment securities</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S.</td><td>3</td><td>—</td><td>—</td><td>182</td><td>1</td><td>0.5</td><td>170</td><td>—</td></tr><tr><td>Non-U.S.</td><td>149</td><td>1</td><td>0.7</td><td>1,070</td><td>7</td><td>0.7</td><td>551</td><td>4</td></tr><tr><td>Card Member loans, including loans HFS (c)(d)</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S.</td><td>66,620</td><td>8,387</td><td>12.6</td><td>58,853</td><td>6,894</td><td>11.7</td><td>58,900</td><td>6,169</td></tr><tr><td>Non-U.S.</td><td>9,136</td><td>1,206</td><td>13.2</td><td>7,847</td><td>1,038</td><td>13.2</td><td>6,828</td><td>907</td></tr><tr><td>Other loans (c)</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S.</td><td>3,110</td><td>312</td><td>10.0</td><td>1,887</td><td>195</td><td>10.3</td><td>1,077</td><td>110</td></tr><tr><td>Non-U.S.</td><td>145</td><td>36</td><td>24.8</td><td>148</td><td>27</td><td>18.2</td><td>150</td><td>28</td></tr><tr><td>Taxable investment securities (e)</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S.</td><td>3,025</td><td>68</td><td>2.2</td><td>1,216</td><td>24</td><td>2.0</td><td>721</td><td>12</td></tr><tr><td>Non-U.S.</td><td>562</td><td>23</td><td>4.1</td><td>547</td><td>17</td><td>3.1</td><td>543</td><td>15</td></tr><tr><td>Non-taxable investment securities (e)</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S.</td><td>855</td><td>25</td><td>3.7</td><td>1,510</td><td>48</td><td>4.9</td><td>2,390</td><td>104</td></tr><tr><td>Other assets (f)</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Primarily U.S.</td><td>1</td><td>17</td><td>n.m.</td><td>1</td><td>12</td><td>n.m.</td><td>1</td><td>3</td></tr><tr><td>Total interest-earning assets (g)</td><td>$ 110,495</td><td>$ 10,606</td><td>9.6 %</td><td>$ 99,624</td><td>$ 8,563</td><td>8.6 %</td><td>$ 94,607</td><td>$ 7,484</td></tr><tr><td>U.S.</td><td>98,615</td><td>9,300</td><td></td><td>88,159</td><td>7,451</td><td></td><td>84,541</td><td>6,514</td></tr><tr><td>Non-U.S.</td><td>11,880</td><td>1,306</td><td></td><td>11,465</td><td>1,112</td><td></td><td>10,066</td><td>970</td></tr></table>

n.m. Denotes rates determined to not be meaningful.

(a) Averages based on month-end balances.

(b) Amounts include (i) average interest-bearing restricted cash balances of $ 663 million, $868 million and $358 million for 2018, 2017 and 2016, respectively, which are included in other assets on the Consolidated Balance Sheets, and (ii) the associated interest income.

(c) Average non-accrual loans were included in the average Card Member loan balances in amounts of $230 million, $187 million and $173 million in U.S. for 2018, 2017 and 2016, respectively. Average other loan balances for U.S. include average non-accrual loans of $4 million, $3 million and $5 million for 2018, 2017 and 2016, respectively. Average non-accrual loans are considered to determine the average yield on loans.

(d) Amounts for 2018 includes average Card Member loans related to the acquired Hilton portfolio. Amounts for 2016 include average Card Member loans HFS of $5,828 million and the associated interest income. During the first half of 2016, we completed the sales of substantially all of our outstanding Card Member loans HFS. Refer to Note 2 to the “Consolidated Financial Statements” for additional information.

(e) Average yields for both taxable and non-taxable investment securities have been calculated using amortized cost balances and do not include changes in fair value recorded in other comprehensive loss. Average yield on non-taxable investment securities is calculated on a tax-equivalent basis using the U.S. federal statutory tax rate of 21 percent for 2018 and 35 percent for both 2017 and 2016.

(f) Amounts include (i) average equity securities balances, which are included in investment securities on the Consolidated Balance Sheets, and (ii) the associated income.

(g) The average yield on total interest-earning assets is adjusted for the impacts of the items mentioned in footnote (e).



<table><tr><td rowspan="2">Years Ended December 31, (Millions, except percentages)</td><td>2018</td><td>2017</td><td>2016</td></tr><tr><td>Average Balance (a)</td><td>Average Balance (a)</td><td>Average Balance (a)</td></tr><tr><td>Non-interest-earning assets</td><td></td><td></td><td></td></tr><tr><td>Cash and due from banks</td><td></td><td></td><td></td></tr><tr><td>U.S.</td><td>$ 2,793</td><td>$ 2,393</td><td>$ 2,653</td></tr><tr><td>Non-U.S.</td><td>527</td><td>489</td><td>478</td></tr><tr><td>Card Member receivables, net, including receivables HFS (b)</td><td></td><td></td><td>+</td></tr><tr><td>U.S.</td><td>26,435</td><td>21,262</td><td>22,622</td></tr><tr><td>Non-U.S.</td><td>27,100</td><td>27,621</td><td>22,102</td></tr><tr><td>Other receivables, net</td><td></td><td></td><td></td></tr><tr><td>U.S.</td><td>1,591</td><td>1,756</td><td>1,753</td></tr><tr><td>Non-U.S.</td><td>1,241</td><td>1,111</td><td>1,115</td></tr><tr><td>Reserves for Card Member and other loans losses</td><td></td><td></td><td></td></tr><tr><td>U.S.</td><td>(1,740)</td><td>(1,264)</td><td>(961)</td></tr><tr><td>Non-U.S.</td><td>(217)</td><td>(177)</td><td>(150)</td></tr><tr><td>Other assets (c)</td><td></td><td></td><td>+</td></tr><tr><td>U.S.</td><td>10,760</td><td>10,706</td><td>10,165</td></tr><tr><td>Non-U.S.</td><td>3,836</td><td>3,889</td><td>3,931</td></tr><tr><td>Total non-interest-earning assets</td><td>72,326</td><td>67,786</td><td>63,708</td></tr><tr><td>U.S.</td><td>39,839</td><td>34,853</td><td>36,232</td></tr><tr><td>Non-U.S.</td><td>32,487</td><td>32,933</td><td>27,476</td></tr><tr><td>Total assets</td><td>$ 182,821</td><td>$ 167,410</td><td>$ 158,315</td></tr><tr><td>U.S.</td><td>138,454</td><td>123,012</td><td>120,773</td></tr><tr><td>Non-U.S.</td><td>44,367</td><td>44,398</td><td>37,542</td></tr><tr><td>Percentage of total average assets attributable to non-U.S. activities</td><td>24.3 %</td><td>26.5 %</td><td>23.7 %</td></tr></table>

(a) Averages based on month-end balances.

(b) Amounts for 2016 include average Card Member receivables HFS of $51 million. During the first half of 2016, we completed the sale of substantially all of our outstanding Card Member receivables HFS. Refer to Note 2 to the “Consolidated Financial Statements” for additional information.

(c) Includes premises and equipment, net of accumulated depreciation and amortization.



## Changes in Net Interest Income – Volume and Rate Analysis (a)

The following table presents the amount of changes in interest income and interest expense due to changes in both average volume and average rate. Major categories of interest-earning assets and interest-bearing liabilities have been segregated between U.S. and non-U.S. offices. Average volume/rate changes have been allocated between the average volume and average rate variances on a consistent basis based upon the respective percentage changes in average balances and average rates.

<table><tr><td rowspan="3">Years Ended December 31, (Millions)</td><td colspan="4">2018 Versus 2017</td><td colspan="4">2017 Versus 2016</td></tr><tr><td colspan="2">Increase (Decrease) due to change in:</td><td rowspan="2" colspan="2">Net Change</td><td colspan="2">Increase (Decrease) due to change in:</td><td rowspan="_</td><td rowspan="2">Net Change</td></tr><tr><td>Average Volume</td><td>Average Rate</td><td>Average Volume</td><td>Average Rate</td></tr><tr><td>Interest-earning assets</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Interest-bearing deposits in other banks</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S.</td><td>$ 6</td><td>$ 208</td><td>$ 214</td><td>$ 18</td><td>$ 143</td><td>$ 161</td><td></td><td></td></tr><tr><td>Non-U.S.</td><td>1</td><td>15</td><td>16</td><td>(1)</td><td>7</td><td>6</td><td></td><td></td></tr><tr><td>Federal funds sold and securities purchased under agreements to resell</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Non-U.S.</td><td>(2)</td><td>3</td><td>1</td><td>(1)</td><td>2</td><td>1</td><td></td><td></td></tr><tr><td>Short-term investment securities</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S.</td><td>(1)</td><td>—</td><td>(1)</td><td>—</td><td>1</td><td>1</td><td></td><td></td></tr><tr><td>Non-U.S.</td><td>(6)</td><td>—</td><td>(6)</td><td>4</td><td>(1)</td><td>3</td><td></td><td></td></tr><tr><td>Card Member loans, including loans HFS</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S.</td><td>910</td><td>583</td><td>1,493</td><td>(5)</td><td>730</td><td>725</td><td></td><td></td></tr><tr><td>Non-U.S.</td><td>170</td><td>(2)</td><td>168</td><td>135</td><td>(4)</td><td>131</td><td></td><td></td></tr><tr><td>Other loans</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S.</td><td>126</td><td>(9)</td><td>117</td><td>83</td><td>2</td><td>85</td><td></td><td></td></tr><tr><td>Non-U.S.</td><td>(1)</td><td>10</td><td>9</td><td>—</td><td>(1)</td><td>(1)</td><td></td><td></td></tr><tr><td>Taxable investment securities</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S.</td><td>36</td><td>8</td><td>44</td><td>9</td><td>3</td><td>12</td><td></td><td></td></tr><tr><td>Non-U.S.</td><td>1</td><td>5</td><td>6</td><td>—</td><td>2</td><td>2</td><td></td><td></td></tr><tr><td>Non-taxable investment securities</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S.</td><td>(17)</td><td>(6)</td><td>(23)</td><td>(37)</td><td>(19)</td><td>(56)</td><td></td><td></td></tr><tr><td>Other assets</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Primarily U.S.</td><td>—</td><td>5</td><td>5</td><td>—</td><td>9</td><td>9</td><td></td><td></td></tr><tr><td>Change in interest income</td><td>1,223</td><td>820</td><td>2,043</td><td>205</td><td>874</td><td>1,079</td><td></td><td></td></tr><tr><td>Interest-bearing liabilities</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Customer deposits</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S.</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Savings</td><td>94</td><td>354</td><td>448</td><td>18</td><td>119</td><td>137</td><td></td><td></td></tr><tr><td>Time</td><td>26</td><td>30</td><td>56</td><td>24</td><td>19</td><td>43</td><td></td><td></td></tr><tr><td>Demand</td><td>1</td><td>2</td><td>3</td><td>—</td><td>2</td><td>2</td><td></td><td></td></tr><tr><td>Non-U.S.</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Other time and savings</td><td>—</td><td>—</td><td>—</td><td>1</td><td>(1)</td><td>—</td><td></td><td></td></tr><tr><td>Other demand</td><td>(1)</td><td>2</td><td>1</td><td>(3)</td><td>2</td><td>(1)</td><td></td><td></td></tr><tr><td>Short-term borrowings</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S.</td><td>(12)</td><td>11</td><td>(1)</td><td>1</td><td>8</td><td>9</td><td></td><td></td></tr><tr><td>Non-U.S.</td><td>—</td><td>1</td><td>1</td><td>1</td><td>(2)</td><td>(1)</td><td></td><td></td></tr><tr><td>Long-term debt and other</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S.</td><td>81</td><td>251</td><td>332</td><td>110</td><td>113</td><td>223</td><td></td><td></td></tr><tr><td>Non-U.S.</td><td>(9)</td><td>—</td><td>(9)</td><td>(5)</td><td>—</td><td>(5)</td><td></td><td></td></tr><tr><td>Change in interest expense</td><td>180</td><td>651</td><td>831</td><td>147</td><td>260</td><td>407</td><td></td><td></td></tr><tr><td>Change in net interest income</td><td>$ 1,043</td><td>$ 169</td><td>$ 1,212</td><td>$ 58</td><td>$ 614</td><td>$ 672</td><td></td><td></td></tr></table>

(a) Refer to footnotes from “Distribution of Assets, Liabilities and Shareholders’ Equity” for additional information.



## Loans and Card Member Receivables Portfolios

The following table presents gross loans and Card Member receivables by customer type, segregated between U.S. and non-U.S., based on the domicile of the borrowers. Refer to Notes 3 and 4 to the “Consolidated Financial Statements” for additional information.

<table><tr><td>December 31, (Millions)</td><td>2018</td><td>2017</td><td>2016</td><td>2015</td><td>2014</td></tr><tr><td>Loans (a) (b)</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S. loans</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Card Member (c)</td><td>$ 72,007</td><td>$ 64,542</td><td>$ 58,242</td><td>$ 51,446</td><td>$ 62,592</td></tr><tr><td>Other (d)</td><td>3,666</td><td>2,554</td><td>1,350</td><td>1,073</td><td>726</td></tr><tr><td>Non-U.S. loans</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Card Member (c)</td><td>9,847</td><td>8,857</td><td>7,023</td><td>7,127</td><td>7,793</td></tr><tr><td>Other (d)</td><td>134</td><td>133</td><td>111</td><td>201</td><td>206</td></tr><tr><td>Total loans</td><td>$ 85,654</td><td>$ 76,086</td><td>$ 66,726</td><td>$ 59,847</td><td>$ 71,317</td></tr><tr><td>Card Member receivables (a) (b)</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S. Card Member receivables</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Consumer (e)</td><td>27,558</td><td>26,754</td><td>24,768</td><td>23,255</td><td>22,468</td></tr><tr><td>Commercial (f)</td><td>11,478</td><td>10,868</td><td>9,685</td><td>8,961</td><td>9,082</td></tr><tr><td>Non-U.S. Card Member receivables</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Consumer (e)</td><td>10,625</td><td>10,311</td><td>7,772</td><td>7,101</td><td>7,800</td></tr><tr><td>Commercial (f)</td><td>6,232</td><td>6,114</td><td>5,083</td><td>4,816</td><td>5,501</td></tr><tr><td>Total Card Member receivables</td><td>$ 55,893</td><td>$ 54,047</td><td>$ 47,308</td><td>$ 44,133</td><td>$ 44,851</td></tr></table>

(a) As of December 31, 2018, we had approximately $302 billion of unused credit available to Card Members as part of established lending product agreements. Total unused credit available to Card Members does not represent potential future cash requirements, as a significant portion of this unused credit will likely not be drawn. Our charge card products generally have no preset spending limit, the associated credit limit on charge products is not quantifiable, and therefore is not reflected in unused credit available to Card Members.

(b) As of December 31, 2018, our exposure to any concentration of gross loans and Card Member receivables combined, which exceeds 10 percent of total loans and Card Member receivables is further split between $123 billion for individuals and $19 billion for commercial. Loans and Card Member receivables concentrations are defined as loans and Card Member receivables due from multiple borrowers engaged in similar activities that would cause these borrowers to be impacted similarly to certain economic or other related conditions. Refer to Note 24 to the “Consolidated Financial Statements” for additional information on concentrations.

(c) Primarily represents loans to individuals and small businesses.

(d) Other loans primarily represent consumer and commercial non-card financing products.

(e) Represents receivables from individual and small business charge card customers.

(f) Represents receivables from corporate charge card clients.



## Maturities and Sensitivities to Changes in Interest Rates

The following table presents contractual maturities of loans and Card Member receivables by customer type, and segregated between U.S. and non-U.S. borrowers, and distribution between fixed and floating interest rates for loans due after one year based upon the stated terms of the loan agreements.

<table><tr><td rowspan="3">December 31, (Millions)</td><td colspan="6">2018</td></tr><tr><td rowspan="2">Within 1 year (a) (b)</td><td rowspan="2">1-5 years (b) (c)</td><td rowspan="2">After 5 years (c)</td><td rowspan="2">Total</td><td rowspan="2"></td><td></td></tr><tr><td></td></tr><tr><td>Loans</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S. loans</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Card Member</td><td>$ 71,800</td><td>$ 207</td><td>$</td><td>—</td><td>$ 72,007</td><td></td></tr><tr><td>Other</td><td>1,326</td><td>2,147</td><td>193</td><td>3,666</td><td></td><td></td></tr><tr><td>Non-U.S. loans</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Card Member</td><td>9,846</td><td>1</td><td>—</td><td>9,847</td><td></td><td></td></tr><tr><td>Other</td><td>73</td><td>61</td><td>—</td><td>134</td><td></td><td></td></tr><tr><td>Total loans</td><td>$ 83,045</td><td>$ 2,416</td><td>$ 193</td><td>$ 85,654</td><td></td><td></td></tr><tr><td>Loans due after one year at fixed interest rates</td><td></td><td>$ 2,348</td><td>$ 75</td><td>$ 2,423</td><td></td><td></td></tr><tr><td>Loans due after one year at variable interest rates</td><td></td><td>68</td><td>118</td><td>186</td><td></td><td></td></tr><tr><td>Total loans</td><td></td><td>$ 2,416</td><td>$ 193</td><td>$ 2,609</td><td></td><td></td></tr><tr><td>Card Member receivables</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S. Card Member receivables</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Consumer</td><td>$ 27,507</td><td>$ 51</td><td>$</td><td>—</td><td>$ 27,558</td><td></td></tr><tr><td>Commercial</td><td>11,478</td><td>—</td><td>—</td><td>11,478</td><td></td><td></td></tr><tr><td>Non-U.S. Card Member receivables</td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Consumer</td><td>10,625</td><td>—</td><td>—</td><td>10,625</td><td></td><td></td></tr><tr><td>Commercial</td><td>6,232</td><td>—</td><td>—</td><td>6,232</td><td></td><td></td></tr><tr><td>Total Card Member receivables</td><td>$ 55,842</td><td>$ 51</td><td>$</td><td>—</td><td>$ 55,893</td><td></td></tr></table>

(a) Card Member loans have no stated maturity and are therefore included in the due within one year category. However, many of our Card Members will revolve their balances, which may extend their repayment period beyond one year for balances outstanding as of December 31, 2018.

(b) Card Member receivables are immediately due upon receipt of Card Member statements, have no stated interest rate and are included within the due within one year category. Receivables due after one year represent modification programs classified as Troubled Debt Restructurings (TDRs), wherein the terms of a receivable have been modified for Card Members that are experiencing financial difficulties and a long-term concession (more than 12 months) has been granted to the borrower.

(c) Card Member and other loans due after one year primarily represent installment loans and TDRs.



## Risk Elements

The following table presents the amounts of non-performing loans and Card Member receivables that are either non-accrual, past due, or restructured, segregated between U.S. and non-U.S. borrowers. Past due loans are loans that are contractually past due 90 days or more as to principal or interest payments. Restructured loans and Card Member receivables are those that meet the definition of a TDR.

<table><tr><td>December 31, (Millions)</td><td>2018</td><td>2017</td><td>2016</td><td>2015</td><td>2014</td></tr><tr><td>Loans</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Non-accrual loans (a)</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S.</td><td>$ 286</td><td>$ 203</td><td>$ 173</td><td>$ 154</td><td>$ 241</td></tr><tr><td>Total non-accrual loans</td><td>286</td><td>203</td><td>173</td><td>154</td><td>241</td></tr><tr><td>Loans contractually 90 days past-due and still accruing interest (b)</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S.</td><td>321</td><td>273</td><td>208</td><td>164</td><td>162</td></tr><tr><td>Non-U.S.</td><td>69</td><td>56</td><td>52</td><td>52</td><td>58</td></tr><tr><td>Total loans contractually 90 days past-due and still accruing interest</td><td>390</td><td>329</td><td>260</td><td>216</td><td>220</td></tr><tr><td>Restructured loans (c)</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S.</td><td>532</td><td>367</td><td>346</td><td>279</td><td>286</td></tr><tr><td>Total restructured loans</td><td>532</td><td>367</td><td>346</td><td>279</td><td>286</td></tr><tr><td>Tot non-performing loans</td><td>$ 1,208</td><td>$ 899</td><td>$ 779</td><td>$ 649</td><td>$ 747</td></tr><tr><td>Card Member receivables</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Restructured Card Member receivables (c)</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S.</td><td>128</td><td>80</td><td>55</td><td>33</td><td>48</td></tr><tr><td>Total restructured Card Member receivables</td><td>$ 128</td><td>$ 80</td><td>$ 55</td><td>$ 33</td><td>$ 48</td></tr></table>

(a) Non-accrual loans not in modification programs primarily include certain Card Member loans placed with outside collection agencies for which we have ceased accruing interest. Amounts presented exclude Card Member loans classified as a TDR.

(b) Our policy is generally to accrue interest through the date of write-off (typically 180 days past due). We establish reserves for interest that we believe will not be collected. Amounts presented exclude loans classified as a TDR.

(c) In instances where the Card Member is experiencing financial difficulty, we may modify, through various programs, Card Member loans and receivables in order to minimize losses and improve collectability, while providing Card Members with temporary or permanent financial relief. We have classified Card Member loans and receivables in these modification programs as TDRs and continue to classify Card Member accounts that have exited a modification program as a TDR, with such accounts identified as "Out of Program TDRs." Such modifications to the loans and receivables primarily include (i) temporary interest rate reductions (possibly as low as zero percent, in which case the loan is characterized as non-accrual in our TDR disclosures), (ii) placing the Card Member on a fixed payment plan not to exceed 60 months and (iii) suspending delinquency fees until the Card Member exits the modification program. Refer to Note 3 to the "Consolidated Financial Statements" for additional information.



## Impact of Non-performing Loans on Interest Income

The following table presents the gross interest income for both non-accrual and restructured loans for 2018 that would have been recognized if such loans had been current in accordance with their original contractual terms and had been outstanding throughout the period or since origination if held for only part of 2018. The table also presents the interest income related to these loans that was actually recognized for the period. These amounts are segregated between U.S. and non-U.S. borrowers.

<table><tr><td rowspan="2">Year Ended December 31, (Millions)</td><td colspan="4">2018</td></tr><tr><td>U.S.</td><td>Non-U.S.</td><td>Total</td><td></td></tr><tr><td>Gross amount of interest income that would have been recorded in accordance with the original contractual terms (a)</td><td>$ 96</td><td>$ —</td><td>$ 96</td><td></td></tr><tr><td>Interest income actually recognized</td><td>24</td><td>—</td><td>24</td><td></td></tr><tr><td>Total interest revenue foregone</td><td>$ 72</td><td>$ —</td><td>$ 72</td><td></td></tr></table>

(a) We determine the original effective interest rate as the interest rate in effect prior to the imposition of any penalty interest rate.

## Potential Problem Loans and Receivables

This disclosure presents outstanding amounts as well as specific reserves for certain loans and receivables where information about possible credit problems of the borrowers causes management to have serious doubts as to the ability of such borrowers to comply with the present repayment terms. At December 31, 2018, we did not identify any potential problem loans or receivables within the Card Member loans and receivables portfolio that were not already included in the “Risk Elements” section.



## Cross-border Outstandings

Cross-border disclosure is based upon the Federal Financial Institutions Examinations Council’s (FFIEC) guidelines governing the determination of cross-border risk.

The following table presents the aggregate amount of cross-border outstandings from borrowers or counterparties for each foreign country that exceeds 1 percent of consolidated total assets for any of the periods reported below.

The table separately presents the amounts of cross-border outstandings by type of borrower including Governments and official institutions, Banks and other financial institutions, Non-Bank Financial Institutions (NBFIs) and Other.

<table><tr><td>Years Ended December 31, (Millions)</td><td>Governments and official institutions</td><td>Banks and other financial institutions</td><td>NBFIs</td><td>Other</td><td>Total cross-border outstandings (a)</td><td>Gross foreign-office liabilities</td><td>Total exposure (net of liabilities)</td><td>Cross-border commitments</td></tr><tr><td rowspan="3">Australia</td><td>2018</td><td>$ 2</td><td>$ 207</td><td>$ —</td><td>$ 3,633</td><td>$ 3,842</td><td>$ 366</td><td>$ 3,476</td></tr><tr><td>2017</td><td>—</td><td>259</td><td>—</td><td>3,594</td><td>3,853</td><td>504</td><td>3,349</td></tr><tr><td>2016</td><td>—</td><td>389</td><td>—</td><td>2,986</td><td>3,375</td><td>453</td><td>2,922</td></tr><tr><td rowspan="3">Canada</td><td>2018</td><td>$ 346</td><td>$ 676</td><td>$ 41</td><td>$ 2,706</td><td>$ 3,769</td><td>$ 465</td><td>$ 3,304</td></tr><tr><td>2017</td><td>355</td><td>992</td><td>40</td><td>2,730</td><td>4,117</td><td>1,032</td><td>3,085</td></tr><tr><td>2016</td><td>1,284</td><td>1,028</td><td>35</td><td>2,408</td><td>4,755</td><td>977</td><td>3,778</td></tr><tr><td rowspan="3">United Kingdom</td><td>2018</td><td>$ 42</td><td>$ 1,807</td><td>$ 9</td><td>$ 5,012</td><td>$ 6,870</td><td>$ 3,928</td><td>$ 2,942</td></tr><tr><td>2017</td><td>68</td><td>1,286</td><td>86</td><td>4,568</td><td>6,008</td><td>3,884</td><td>2,124</td></tr><tr><td>2016</td><td>77</td><td>2,213</td><td>63</td><td>3,390</td><td>5,743</td><td>3,222</td><td>2,521</td></tr><tr><td rowspan="3">Mexico</td><td>2018</td><td>$ 85</td><td>$ 237</td><td>$ 40</td><td>$ 2,512</td><td>$ 2,874</td><td>$ 665</td><td>$ 2,209</td></tr><tr><td>2017</td><td>85</td><td>97</td><td>7</td><td>2,229</td><td>2,418</td><td>556</td><td>1,862</td></tr><tr><td>2016</td><td>106</td><td>167</td><td>6</td><td>1,820</td><td>2,099</td><td>531</td><td>1,568</td></tr><tr><td rowspan="3">Japan</td><td>2018</td><td>$ 2</td><td>$ 298</td><td>$ 226</td><td>$ 3,729</td><td>$ 4,255</td><td>$ 3,890</td><td>$ 365</td></tr><tr><td>2017</td><td>4</td><td>74</td><td>177</td><td>3,082</td><td>3,337</td><td>3,106</td><td>231</td></tr><tr><td>2016</td><td>5</td><td>55</td><td>130</td><td>2,504</td><td>2,694</td><td>2,526</td><td>168</td></tr><tr><td rowspan="3">Other countries (b)</td><td>2018</td><td>$ 209</td><td>$ 200</td><td>$ 10</td><td>$ 2,980</td><td>$ 3,399</td><td>$ 300</td><td>$ 3,099</td></tr><tr><td>2017</td><td>154</td><td>140</td><td>14</td><td>3,077</td><td>3,385</td><td>504</td><td>2,881</td></tr><tr><td>2016</td><td>135</td><td>134</td><td>13</td><td>2,161</td><td>2,443</td><td>415</td><td>2,028</td></tr></table>

(a) Total cross-border outstandings include loans, receivables, interest-bearing deposits with other banks, other interest-bearing investments, derivative contracts and other monetary assets.

(b) Cross-border outstandings between 0.75 percent and 1.0 percent of consolidated total assets are included in Other Countries. For comparability, countries that meet the threshold for any year presented are included for all years. Countries included are France and Italy.



## Summary of Loan Loss Experience – Analysis of the Allowance for Loan Losses

The following table summarizes the changes to our allowance for Card Member loan losses. The table segregates such changes between U.S. and non-U.S. borrowers.

<table><tr><td>Years Ended December 31, (Millions, except percentages)</td><td>2018</td><td>2017</td><td>2016</td><td>2015</td><td>2014</td></tr><tr><td>Card Member loans</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Allowance for loan losses at beginning of year</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S. loans</td><td>$ 1,507</td><td>$ 1,068</td><td>$ 882</td><td>$ 1,036</td><td>$ 1,083</td></tr><tr><td>Non-U.S. loans</td><td>199</td><td>155</td><td>146</td><td>165</td><td>178</td></tr><tr><td>Total allowance for losses</td><td>1,706</td><td>1,223</td><td>1,028</td><td>1,201</td><td>1,261</td></tr><tr><td>Card Member lending provisions (a)</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S. loans</td><td>2,003</td><td>1,655</td><td>1,056</td><td>1,032</td><td>944</td></tr><tr><td>Non-U.S. loans</td><td>263</td><td>213</td><td>179</td><td>158</td><td>194</td></tr><tr><td>Total Card Member lending provisions</td><td>2,266</td><td>1,868</td><td>1,235</td><td>1,190</td><td>1,138</td></tr><tr><td>Write-offs</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S. loans</td><td>(2,002)</td><td>(1,572)</td><td>(1,262)</td><td>(1,321)</td><td>(1,346)</td></tr><tr><td>Non-U.S. loans</td><td>(285)</td><td>(245)</td><td>(222)</td><td>(226)</td><td>(269)</td></tr><tr><td>Total write-offs</td><td>(2,287)</td><td>(1,817)</td><td>(1,484)</td><td>(1,547)</td><td>(1,615)</td></tr><tr><td>Recoveries</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S. loans</td><td>391</td><td>356</td><td>325</td><td>359</td><td>356</td></tr><tr><td>Non-U.S. loans</td><td>53</td><td>53</td><td>54</td><td>59</td><td>72</td></tr><tr><td>Total recoveries</td><td>444</td><td>409</td><td>379</td><td>418</td><td>428</td></tr><tr><td>Net write-offs (b)</td><td>(1,843)</td><td>(1,408)</td><td>(1,105)</td><td>(1,129)</td><td>(1,187)</td></tr><tr><td>Transfer of reserves on HFS loans portfolios</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S. loans</td><td>—</td><td>—</td><td>—</td><td>(224)</td><td>—</td></tr><tr><td>Other (c)</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S. loans</td><td>—</td><td>—</td><td>67</td><td>—</td><td>(1)</td></tr><tr><td>Non-U.S. loans</td><td>5</td><td>23</td><td>(2)</td><td>(10)</td><td>(10)</td></tr><tr><td>Total other</td><td>5</td><td>23</td><td>65</td><td>(10)</td><td>(11)</td></tr><tr><td>Allowance for loan losses at end of year</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S. loans</td><td>1,899</td><td>1,507</td><td>1,068</td><td>882</td><td>1,036</td></tr><tr><td>Non-U.S. loans</td><td>235</td><td>199</td><td>155</td><td>146</td><td>165</td></tr><tr><td>Total allowance for losses</td><td>$ 2,134</td><td>$ 1,706</td><td>$ 1,223</td><td>$ 1,028</td><td>$ 1,201</td></tr><tr><td>Principal only net write-offs/average Card Member loans outstanding (d) (e)</td><td>2.0 %</td><td>1.8 %</td><td>1.6 %</td><td>1.4 %</td><td>1.5 %</td></tr><tr><td>Principal, interest and fees net write-offs/average Card loans outstanding (d) (e)</td><td>2.4 %</td><td>2.1 %</td><td>1.8 %</td><td>1.7 %</td><td>1.8 %</td></tr></table>

(a) Refer to Note 4 to the “Consolidated Financial Statements” for a discussion of management’s process for evaluating the allowance for loan losses.

(b) Net write-offs include principal, interest and fees balances.

(c) Includes foreign currency translation adjustments and other items. The year ended December 31, 2016, included reserves of $67 million associated with $265 million of retained Card Member loans reclassified from HFS to held for investment as a result of retaining certain loans in connection with the respective sales of JetBlue and Costco cobrand card portfolios. The year ended December 31, 2014, included an adjustment related to reserves for card related fraud losses of $(6) million, which was reclassified to Other liabilities.

(d) The net write-off rate presented is on a worldwide basis and is based on principal losses only (i.e., excluding interest and fees) to be consistent with industry convention. In addition, because we consider uncollectible interest and fees in estimating our reserves for credit losses, a net write-off rate including principal, interest and fees is also presented. The year ended December 31, 2015, reflected the impact of a change in the timing of charge-offs for Card Member loans in certain modification programs from 180 days past due to 120 days past due, which was fully recognized during the three months ended March 31, 2015.

(e) Average Card Member loans outstanding are based on month-end balances.



The following table summarizes the changes to our allowance for other loan losses. The table segregates such changes between U.S. and non-U.S. borrowers.

<table><tr><td>Years Ended December 31, (Millions, except percentages)</td><td>2018</td><td>2017</td><td>2016</td><td>2015</td><td>2014</td></tr><tr><td>Other loans</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Allowance for loan losses at beginning of year</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S. loans</td><td>$ 78</td><td>$ 39</td><td>$ 17</td><td>$ 8</td><td>$ 8</td></tr><tr><td>Non-U.S. loans</td><td>2</td><td>3</td><td>3</td><td>4</td><td>5</td></tr><tr><td>Total allowance for losses</td><td>80</td><td>42</td><td>20</td><td>12</td><td>13</td></tr><tr><td>Provisions for other loan losses (a)</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S. loans</td><td>121</td><td>71</td><td>56</td><td>21</td><td>5</td></tr><tr><td>Non-U.S. loans</td><td>1</td><td>1</td><td>1</td><td>1</td><td>3</td></tr><tr><td>Total provisions for other loan losses</td><td>122</td><td>72</td><td>57</td><td>22</td><td>8</td></tr><tr><td>Write-offs</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S. loans</td><td>(82)</td><td>(37)</td><td>(39)</td><td>(15)</td><td>(7)</td></tr><tr><td>Non-U.S. loans</td><td>(2)</td><td>(3)</td><td>(2)</td><td>(3)</td><td>(7)</td></tr><tr><td>Total write-offs</td><td>(84)</td><td>(40)</td><td>(41)</td><td>(18)</td><td>(14)</td></tr><tr><td>Recoveries</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S. loans</td><td>5</td><td>5</td><td>5</td><td>3</td><td>2</td></tr><tr><td>Non-U.S. loans</td><td>1</td><td>1</td><td>1</td><td>1</td><td>3</td></tr><tr><td>Total recoveries</td><td>6</td><td>6</td><td>6</td><td>4</td><td>5</td></tr><tr><td>Net write-offs</td><td>(78)</td><td>(34)</td><td>(35)</td><td>(14)</td><td>(9)</td></tr><tr><td>Allowance for loan losses at end of year</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S. loans</td><td>122</td><td>78</td><td>39</td><td>17</td><td>8</td></tr><tr><td>Non-U.S. loans</td><td>2</td><td>2</td><td>3</td><td>3</td><td>4</td></tr><tr><td>Total allowance for losses</td><td>$ 124</td><td>$ 80</td><td>$ 42</td><td>$ 20</td><td>$ 12</td></tr><tr><td>Net write-offs/average other loans outstanding (b)</td><td>2.4%</td><td>1.7%</td><td>2.9%</td><td>1.3%</td><td>1.2%</td></tr></table>

(a) Provisions for other loan losses are determined based on a specific identification methodology and models that analyze specific portfolio statistics.

(b) The net write-off rate presented is on a worldwide basis and is based on write-offs of principal, interest and fees. Average other loans outstanding are based on month-end balances.



The following table summarizes the changes to our allowance for Card Member receivables losses. The table segregates such changes between U.S. and non-U.S. borrowers.

<table><tr><td>Years Ended December 31, (Millions, except percentages)</td><td>2018</td><td>2017</td><td>2016</td><td>2015</td><td>2014</td></tr><tr><td>Card Member receivables</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Allowance for losses at beginning of year</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S. receivables</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Consumer</td><td>$ 277</td><td>$ 266</td><td>$ 268</td><td>$ 276</td><td>$ 216</td></tr><tr><td>Commercial</td><td>73</td><td>53</td><td>51</td><td>53</td><td>35</td></tr><tr><td>Total U.S. receivables</td><td>350</td><td>319</td><td>319</td><td>329</td><td>251</td></tr><tr><td>Non-U.S. receivables</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Consumer</td><td>119</td><td>95</td><td>93</td><td>93</td><td>98</td></tr><tr><td>Commercial</td><td>52</td><td>53</td><td>50</td><td>43</td><td>37</td></tr><tr><td>Total non-U.S. receivables</td><td>171</td><td>148</td><td>143</td><td>136</td><td>135</td></tr><tr><td>Total allowance for losses</td><td>521</td><td>467</td><td>462</td><td>465</td><td>386</td></tr><tr><td>Provisions for losses (a)</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S. receivables</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Consumer</td><td>471</td><td>413</td><td>366</td><td>420</td><td>451</td></tr><tr><td>Commercial</td><td>92</td><td>114</td><td>69</td><td>76</td><td>98</td></tr><tr><td>Total U.S. provisions</td><td>563</td><td>527</td><td>435</td><td>496</td><td>549</td></tr><tr><td>Non-U.S. receivables</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Consumer</td><td>245</td><td>201</td><td>176</td><td>169</td><td>172</td></tr><tr><td>Commercial</td><td>129</td><td>67</td><td>85</td><td>72</td><td>71</td></tr><tr><td>Total non-U.S. provisions</td><td>374</td><td>268</td><td>261</td><td>241</td><td>243</td></tr><tr><td>Total provisions for losses</td><td>937</td><td>795</td><td>696</td><td>737</td><td>792</td></tr><tr><td>Write-offs</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S. receivables</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Consumer</td><td>(659)</td><td>(633)</td><td>(637)</td><td>(698)</td><td>(618)</td></tr><tr><td>Commercial</td><td>(151)</td><td>(139)</td><td>(112)</td><td>(123)</td><td>(120)</td></tr><tr><td>Total U.S. write-offs</td><td>(810)</td><td>(772)</td><td>(749)</td><td>(821)</td><td>(738)</td></tr><tr><td>Non-U.S. receivables</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Consumer</td><td>(278)</td><td>(233)</td><td>(218)</td><td>(204)</td><td>(211)</td></tr><tr><td>Commercial</td><td>(138)</td><td>(97)</td><td>(101)</td><td>(89)</td><td>(92)</td></tr><tr><td>Total non-U.S. write-offs</td><td>(416)</td><td>(330)</td><td>(319)</td><td>(293)</td><td>(303)</td></tr><tr><td>Total write-offs</td><td>(1,226)</td><td>(1,102)</td><td>(1,068)</td><td>(1,114)</td><td>(1,041)</td></tr></table>

(a) Refer to Note 4 to the “Consolidated Financial Statements” for a discussion of management’s process for evaluating the allowance for receivable losses.



<table><tr><td>Years Ended December 31, (Millions, except percentages)</td><td>2018</td><td>2017</td><td>2016</td><td>2015</td><td>2014</td></tr><tr><td>Card Member receivables</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Recoveries</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S. receivables</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Consumer</td><td>$ 210</td><td>$ 233</td><td>$ 269</td><td>$ 271</td><td>$ 230</td></tr><tr><td>Commercial</td><td>56</td><td>45</td><td>43</td><td>45</td><td>41</td></tr><tr><td>Total U.S. recoveries</td><td>266</td><td>278</td><td>312</td><td>316</td><td>271</td></tr><tr><td>Non-U.S. receivables</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Consumer</td><td>70</td><td>63</td><td>59</td><td>57</td><td>58</td></tr><tr><td>Commercial</td><td>31</td><td>25</td><td>23</td><td>28</td><td>29</td></tr><tr><td>Total non-U.S. recoveries</td><td>101</td><td>88</td><td>82</td><td>85</td><td>87</td></tr><tr><td>Total recoveries</td><td>367</td><td>366</td><td>394</td><td>401</td><td>358</td></tr><tr><td>Net write-offs (a)</td><td>(859)</td><td>(736)</td><td>(674)</td><td>(713)</td><td>(683)</td></tr><tr><td>Other (b)</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S. receivables</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Consumer</td><td>—</td><td>(2)</td><td>—</td><td>(1)</td><td>(3)</td></tr><tr><td>Commercial</td><td>—</td><td>—</td><td>2</td><td>—</td><td>(1)</td></tr><tr><td>Total U.S. other</td><td>—</td><td>(2)</td><td>2</td><td>(1)</td><td>(4)</td></tr><tr><td>Non-U.S. receivables</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Consumer</td><td>(21)</td><td>(7)</td><td>(15)</td><td>(22)</td><td>(24)</td></tr><tr><td>Commercial</td><td>(5)</td><td>4</td><td>(4)</td><td>(4)</td><td>(2)</td></tr><tr><td>Total non-U.S. other</td><td>(26)</td><td>(3)</td><td>(19)</td><td>(26)</td><td>(26)</td></tr><tr><td>Total other</td><td>(26)</td><td>(5)</td><td>(17)</td><td>(27)</td><td>(30)</td></tr><tr><td>Allowance for losses at end of year</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S. receivables</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Consumer</td><td>299</td><td>277</td><td>266</td><td>268</td><td>276</td></tr><tr><td>Commercial</td><td>70</td><td>73</td><td>53</td><td>51</td><td>53</td></tr><tr><td>Total U.S. receivables</td><td>369</td><td>350</td><td>319</td><td>319</td><td>329</td></tr><tr><td>Non-U.S. receivables</td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Consumer</td><td>135</td><td>119</td><td>95</td><td>93</td><td>93</td></tr><tr><td>Commercial</td><td>69</td><td>52</td><td>53</td><td>50</td><td>43</td></tr><tr><td>Total non-U.S. receivables</td><td>204</td><td>171</td><td>148</td><td>143</td><td>136</td></tr><tr><td>Total allowance for losses</td><td>$ 573</td><td>$ 521</td><td>$ 467</td><td>$ 462</td><td>$ 465</td></tr></table>

(a) Net write-offs include principal and fees balances.

(b) Includes foreign currency translation adjustments and other adjustments. Additionally, 2015 included the impact of transfer of the HFS receivables portfolio, which was not significant and 2014, included an adjustment related to reserves for card-related fraud losses of $(7) million, which was reclassified to Other liabilities.

(c) The net write-off rate presented is on a worldwide basis and is based on write-offs of principal and fees. The year ended December 31, 2015, reflected the impact of a change in the timing of charge-offs for Card Member receivables in certain modification programs from 180 days past due to 120 days past due, which was fully recognized during the three months ended March 31, 2015.

(d) Averages Card Member receivables outstanding are based on month-end balances.



## Allocation of Allowance for Losses

The following table presents an allocation of the allowance for loans and Card Member receivables and the percentage of allowance for losses on loans and Card Member receivables in each category, to the total allowance, respectively, by customer type. The table segregates allowance for losses on loans and Card Member receivables between U.S. and non-U.S. borrowers.

<table><tr><td>December 31, (Millions, except percentages)</td><td colspan="2">2018</td><td colspan="2">2017</td><td colspan="2">2016</td><td colspan="2">2015</td><td colspan="2">2014</td></tr><tr><td></td><td>Amount</td><td>Percentage (a)</td><td>Amount</td><td>Percentage (a)</td><td>Amount</td><td>Percentage (a)</td><td>Number of Amount</td><td>Percentage (a)</td><td>Amount</td><td>Percentage (a)</td></tr><tr><td>Loans</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S. loans</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Card Member</td><td>$ 1,899</td><td>84 %</td><td>$ 1,507</td><td>85 %</td><td>$ 1,068</td><td>85 %</td><td>$ 882</td><td>84 %</td><td>$ 1,036</td><td>85 %</td><td></td></tr><tr><td>Other</td><td>122</td><td>5</td><td>78</td><td>4</td><td>39</td><td>3</td><td>17</td><td>2</td><td>8</td><td>1</td><td></td></tr><tr><td>Non-U.S. loans</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Card Member</td><td>235</td><td>11</td><td>199</td><td>11</td><td>155</td><td>12</td><td>146</td><td>14</td><td>165</td><td>14</td><td></td></tr><tr><td>Other</td><td>2</td><td>—</td><td>2</td><td>—</td><td>3</td><td>—</td><td>3</td><td>—</td><td>4</td><td>—</td><td></td></tr><tr><td></td><td>$ 2,258</td><td>100 %</td><td>$ 1,786</td><td>100 %</td><td>$ 1,265</td><td>100 %</td><td>$ 1,04</td><td>100 %</td><td>$ 1,213</td><td>100 %</td><td></td></tr><tr><td>Card Member receivables</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>U.S. Card Member receivables</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Consumer</td><td>$ 299</td><td>52 %</td><td>$ 277</td><td>53 %</td><td>266</td><td>57 %</td><td>$ 268</td><td>58 %</td><td>$ 276</td><td>59 %</td><td></td></tr><tr><td>Commercial</td><td>70</td><td>12</td><td>73</td><td>14</td><td>53</td><td>11</td><td>51</td><td>11</td><td>53</td><td>12</td><td></td></tr><tr><td>Non-U.S. Card Member</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Consumer</td><td>135</td><td>24</td><td>119</td><td>23</td><td>95</td><td>21</td><td>93</td><td>20</td><td>93</td><td>20</td><td></td></tr><tr><td>Commercial</td><td>69</td><td>12</td><td>52</td><td>10</td><td>53</td><td>11</td><td>50</td><td>11</td><td>43</td><td>9</td><td></td></tr><tr><td></td><td>$ 573</td><td>100 %</td><td>$ 521</td><td>100 %</td><td>$ 467</td><td>100 %</td><td>$ 462</td><td>100 %</td><td>$ 465</td><td>100 %</td><td></td></tr></table>

(a) Percentage of allowance for losses on loans and Card Member receivables in each category to the total allowance.

## Time Certificates of Deposit of $100,000 or More

The following table presents the amount of time certificates of deposit of $100,000 or more issued by us in our U.S. offices, further segregated by time remaining until maturity.

<table><tr><td rowspan="2"></td><td colspan="7">By remaining maturity as of December 31, 2018</td></tr><tr><td>3 months or less</td><td>Over 3 months but within 6 months</td><td>Over 6 months but within 12 months</td><td>Over 12 months</td><td>Total</td><td></td><td></td></tr><tr><td>(Millions)</td><td>$</td><td>61</td><td>$</td><td>$</td><td>$</td><td>$</td><td>$</td></tr><tr><td>U.S. time certificates of deposit ($100,000 or more)</td><td></td><td></td><td></td><td></td><td></td><td></td><td></td></tr></table>

As of December 31, 2018, time certificates of deposit and other time deposits in amounts of $100,000 or more issued by non-U.S. offices was $12 million.



## EXHIBIT INDEX

The following exhibits are filed as part of this Annual Report. The exhibit numbers preceded by an asterisk (*) indicate exhibits electronically filed herewith. All other exhibit numbers indicate exhibits previously filed and are hereby incorporated herein by reference. Exhibits numbered 10.1 through 10.42 are management contracts or compensatory plans or arrangements.

3.1 Company’s Amended and Restated Certificate of Incorporation as amended through February 27, 2015 (incorporated by reference to Exhibit 3.1 the Company’s Quarterly Report on Form 10-Q (Commission File No. 1-7657) for the quarter ended March 31, 2015).

3.2 Company’s By-Laws, as amended through September 26, 2016 (incorporated by reference to Exhibit 3.1 of the Company’s Current Report on Form 8-K (Commission File No. 1-7657), dated September 26, 2016).

4.1 The instruments defining the rights of holders of long-term debt securities of the Company and its subsidiaries are omitted pursuant to Section (b)(4)(iii)(A) of Item 601 of Regulation S-K. The Company hereby agrees to furnish copies of these instruments to the SEC upon request.

10.1 American Express Company Deferred Compensation Plan for Directors and Advisors, as amended and restated effective April 1, 2018 (incorporated by reference to Exhibit 10.3 of the Company’s Quarterly Report on Form 10-Q (Commission File No. 1-7657) for the quarter ended March 31, 2018).

10.2 American Express Company 2007 Pay-for-Performance Deferral Program Document (incorporated by reference to Exhibit 10.1 of the Company’s Current Report on Form 8-K (Commission File No. 1-7657), dated November 20, 2006 (filed November 22, 2006)).

10.3 Description of amendments to 1994–2006 Pay-for-Performance Deferral Programs (incorporated by reference to Exhibit 10.13 of the Company’s Annual Report on Form 10-K (Commission File No. 1-7657) for the year ended December 31, 2006).

10.4 American Express Company 2006 Pay-for-Performance Deferral Program Guide (incorporated by reference to Exhibit 10.1 of the Company’s Current Report on Form 8-K (Commission File No. 1-7657), dated November 21, 2005 (filed November 23, 2005)).

10.5 American Express Company 2005 Pay-for-Performance Deferral Program Guide (incorporated by reference to Exhibit 10.10 of the Company’s Annual Report on Form 10-K (Commission File No. 1-7657) for the year ended December 31, 2004).

10.6 Description of American Express Company Pay-for-Performance Deferral Program (incorporated by reference to Exhibit 10.2 of the Company’s Current Report on Form 8-K (Commission File No. 1-7657), dated November 22, 2004 (filed January 28, 2005)).

10.7 Amendment to the Pre-2008 Nonqualified Deferred Compensation Plans of American Express Company (incorporated by reference to Exhibit 10.19 of the Company’s Annual Report on Form 10-K (Commission File No. 1-7657) for the year ended December 31, 2008).

10.8 American Express Company Retirement Plan for Non-Employee Directors, as amended (incorporated by reference to Exhibit 10.12 of the Company’s Annual Report on Form 10-K (Commission File No. 1-7657) for the year ended December 31, 1988).

10.9 Certificate of Amendment of the American Express Company Retirement Plan for Non-Employee Directors dated March 21, 1996 (incorporated by reference to Exhibit 10.11 of the Company’s Annual Report on Form 10-K (Commission File No. 1-7657) for the year ended December 31, 1995).

10.10 American Express Key Executive Life Insurance Plan, as amended (incorporated by reference to Exhibit 10.12 of the Company’s Annual Report on Form 10-K (Commission File No. 1-7657) for the fiscal year ended December 31, 1991).

10.11 Amendment to American Express Company Key Executive Life Insurance Plan (incorporated by reference to Exhibit 10.3 of the Company’s Quarterly Report on Form 10-Q (Commission File No. 1-7657) for the quarter ended September 30, 1994).

10.12 Amendment to American Express Company Key Executive Life Insurance Plan, effective as of January 22, 2007 (incorporated by reference to Exhibit 10.22 of the Company’s Annual Report on Form 10-K (Commission File No. 1-7657) for the year ended December 31, 2006).



10.13 Amendment to American Express Company Key Executive Life Insurance Plan, effective as of January 1, 2011 (incorporated by reference to Exhibit 10.24 of the Company’s Annual Report on Form 10-K (Commission File No. 1-7657) for the year ended December 31, 2010).

10.14 American Express Key Employee Charitable Award Program for Education (incorporated by reference to Exhibit 10.13 of the Company’s Annual Report on Form 10-K (Commission File No. 1-7657) for the year ended December 31, 1990).

10.15 American Express Directors' Charitable Award Program (incorporated by reference to Exhibit 10.14 of the Company's Annual Report on Form 10-K (Commission File No. 1-7657) for the year ended December 31, 1990).

10.16 American Express Company Salary/Bonus Deferral Plan (incorporated by reference to Exhibit 10.20 of the Company’s Annual Report on Form 10-K (Commission File No. 1-7657) for the year ended December 31, 1988).

10.17 Amendment to American Express Company Salary/Bonus Deferral Plan (incorporated by reference to Exhibit 10.4 of the Company’s Quarterly Report on Form 10-Q (Commission File No. 1-7657) for the quarter ended September 30, 1994).

10.18 American Express Senior Executive Severance Plan, as amended and restated effective May 1, 2018 (incorporated by reference to Exhibit 10.1 of the Company’s Quarterly Report on Form 10-Q (Commission File No. 1-7657) for the quarter ended June 30, 2018).

10.19 Amendments of (i) the American Express Salary/Bonus Deferral Plan and (ii) the American Express Key Executive Life Insurance Plan (incorporated by reference to Exhibit 10.37 of the Company’s Annual Report on Form 10-K (Commission File No. 1-7657) for the year ended December 31, 1997).

10.20 Second Amendment and Restatement of the American Express Retirement Restoration Plan (f/k/a Supplemental Retirement Plan) (as amended and restated effective as of January 1, 2012) (incorporated by reference to Exhibit 10.28 of the Company's Annual Report on Form 10-K (Commission File No. 1-7657) for the year ended December 31, 2011).

10.21 Third Amendment to the American Express Retirement Restoration Plan (f/k/a Supplemental Retirement Plan) (dated March 29, 2012) (incorporated by reference to Exhibit 10.1 of the Company’s Quarterly Report on Form 10-Q (Commission File No. 1-7657) for the quarter ended March 31, 2012).

10.22 Fourth Amendment to the American Express Retirement Restoration Plan (f/k/a Supplemental Retirement Plan) (dated October 24, 2012) (incorporated by reference to Exhibit 10.31 of the Company’s Annual Report on Form 10-K (Commission File No. 1-7657) for the year ended December 31, 2012).

10.23 Fifth Amendment to the American Express Retirement Restoration Plan (f/k/a Supplemental Retirement Plan) (dated May 1, 2013) (incorporated by reference to Exhibit 10.1 of the Company’s Quarterly Report on Form 10-Q (Commission File No. 1-7657) for the quarter ended March 31, 2013).

10.24 Sixth Amendment to the American Express Retirement Restoration Plan (f/k/a Supplemental Retirement Plan) (dated August 16, 2013) (incorporated by reference to Exhibit 10.1 of the Company’s Quarterly Report on Form 10-Q (Commission File No. 1-7657) for the quarter ended September 30, 2013).

10.25 Seventh Amendment to the American Express Retirement Restoration Plan (f/k/a Supplemental Retirement Plan) (dated September 26, 2013) (incorporated by reference to Exhibit 10.2 of the Company’s Quarterly Report on Form 10-Q (Commission File No. 1-7657) for the quarter ended September 30, 2013).

10.26 Eighth Amendment to the American Express Retirement Restoration Plan (f/k/a Supplemental Retirement Plan) (dated December 1, 2013) (incorporated by reference to Exhibit 10.36 of the Company’s Annual Report on Form 10-K (Commission File No. 1-7657) for the year ended December 31, 2013).

10.27 Ninth Amendment to the American Express Retirement Restoration Plan (f/k/a Supplemental Retirement Plan) (dated December 14, 2016) (incorporated by reference to Exhibit 10.30 of the Company’s Annual Report on Form 10-K (Commission File No. 1-7657) for the year ended December 31, 2016).

 \( ^{*} $ 10.28 Tenth Amendment to the American Express Retirement Restoration Plan (f/k/a Supplemental Retirement Plan) (dated December 17, 2018).



10.29 American Express Company 2003 Share Equivalent Unit Plan for Directors, as amended and restated, effective January 1, 2015 (incorporated by reference to Exhibit 10.38 of the Company’s Annual Report on Form 10-K (Commission File No. 1-7657) for the year ended December 31, 2015).

10.30 Description of Compensation Payable to Non-Management Directors effective January 1, 2015 (incorporated by reference to Exhibit 10.39 of the Company’s Annual Report on Form 10-K (Commission File No. 1-7657) for the year ended December 31, 2014).

10.31 American Express Company 2007 Incentive Compensation Plan (incorporated by reference to Exhibit 10.1 of the Company’s Current Report on Form 8-K (Commission File No. 1-7657), dated April 23, 2007 (filed April 27, 2007)).

10.32 American Express Company 2007 Incentive Compensation Plan Master Agreement (as amended and restated effective January 1, 2011) (incorporated by reference to Exhibit 10.8 of the Company’s Annual Report on Form 10-K (Commission File No. 1-7657) for the year ended December 31, 2010).

10.33 American Express Company 2007 Incentive Compensation Plan Master Agreement (as amended and restated effective January 23, 2012) (incorporated by reference to Exhibit 10.1 of the Company’s Current Report on Form 8-K (Commission File No. 1-7657), dated January 23, 2012 (filed January 27, 2012)).

10.34 Form of nonqualified stock option award agreement for executive officers under the American Express Company 2007 Incentive Compensation Plan (for awards made after January 26, 2016) (incorporated by reference to Exhibit 10.43 of the Company’s Annual Report on Form 10-K (Commission File No. 1-7657) for the year ended December 31, 2015).

10.35 Form of restricted stock unit award agreement for executive officers under the American Express Company 2007 Incentive Compensation Plan (for awards made after January 26, 2016) (incorporated by reference to Exhibit 10.44 of the Company’s Annual Report on Form 10-K (Commission File No. 1-7657) for the year ended December 31, 2015).

10.36 Form of award agreement for executive officers in connection with Portfolio Grant awards under the American Express Company 2007 Incentive Compensation Plan (for awards made after January 29, 2013) (incorporated by reference to Exhibit 10.39 of the Company’s Annual Report on Form 10-K (Commission File No. 1-7657) for the year ended December 31, 2012).

10.37 American Express Company 2016 Incentive Compensation Plan (incorporated by reference to Exhibit 10.1 of the Company’s Current Report on Form 8-K (Commission File No. 1-7657), dated May 2, 2016).

10.38 Form of nonqualified stock option award agreement for executive officers under the American Express Company 2016 Incentive Compensation Plan (for awards made after May 2, 2016) (incorporated by reference to Exhibit 10.41 of the Company’s Annual Report on Form 10-K (Commission File No. 1-7657) for the year ended December 31, 2016).

10.39 Form of restricted stock unit award agreement for executive officers under the American Express Company 2016 Incentive Compensation Plan (for awards made after May 2, 2016) (incorporated by reference to Exhibit 10.42 of the Company’s Annual Report on Form 10-K (Commission File No. 1-7657) for the year ended December 31, 2016).

10.40 Form of award agreement for executive officers in connection with Performance Grant awards (a/k/a Executive Annual Incentive Awards) under the American Express Company 2016 Incentive Compensation Plan (for awards made after May 2, 2016) (incorporated by reference to Exhibit 10.43 of the Company’s Annual Report on Form 10-K (Commission File No. 1-7657) for the year ended December 31, 2016).

10.41 Form of award agreement for executive officers in connection with Portfolio Grant awards under the American Express Company 2016 Incentive Compensation Plan (for awards made after May 2, 2016) (incorporated by reference to Exhibit 10.44 of the Company’s Annual Report on Form 10-K (Commission File No. 1-7657) for the year ended December 31, 2016).

10.42 Post-employment Arrangements with Kenneth I. Chenault (incorporated by reference to Exhibit 10.43 of the Company’s Annual Report on Form 10-K (Commission File No. 1-7657) for the year ended December 31, 2017).

10.43 Agreement dated February 27, 1995 between the Company and Berkshire Hathaway Inc., on behalf of itself and its subsidiaries (incorporated by reference to Exhibit 10.43 of the Company’s Annual Report on Form 10-K (Commission File No. 1-7657) for the year ended December 31, 1994).



10.44 Agreement dated July 20, 1995 between the Company and Berkshire Hathaway Inc. and its subsidiaries (incorporated by reference to Exhibit 10.1 of the Company’s Quarterly Report on Form 10-Q (Commission File No. 1-7657) for the quarter ended September 30, 1995).

10.45 Amendment dated September 8, 2000 to the agreement dated February 27, 1995 between the Company and Berkshire Hathaway Inc., on behalf of itself and its subsidiaries (incorporated by reference to Exhibit 99.3 of the Company's Current Report on Form 8-K (Commission File No. 1-7657), dated January 22, 2001 (filed January 22, 2001)).

10.46 Amendment dated January 29, 2018 to the agreement dated February 27, 1995 between the Company and Berkshire Hathaway Inc., on behalf of itself and its subsidiaries (incorporated by reference to Exhibit 10.1 of the Company’s Current Report on Form 8-K (Commission File No. 1-7657), dated January 29, 2018 (filed January 30, 2018)).

10.47 Time Sharing Agreement, dated February 13, 2018, by and between American Express Travel Related Services Company, Inc. and Stephen J. Squeri (incorporated by reference to Exhibit 10.48 of the Company’s Annual Report on Form 10-K (Commission File No. 1-7657) for the year ended December 31, 2017).

 \( ^{*} $ 21 Subsidiaries of the Company.

 \( ^{*} $ 23 Consent of PricewaterhouseCoopers LLP.

 \( ^{*} $ 31.1 Certification of Stephen J. Squeri, Chief Executive Officer, pursuant to Rule 13a-14(a) promulgated under the Securities Exchange Act of 1934, as amended.

 \( ^{*} $ 31.2 Certification of Jeffrey C. Campbell, Chief Financial Officer, pursuant to Rule 13a-14(a) promulgated under the Securities Exchange Act of 1934, as amended.

 \( ^{*} $ 32.1 Certification of Stephen J. Squeri, Chief Executive Officer, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.

 \( ^{*} $ 32.2 Certification of Jeffrey C. Campbell, Chief Financial Officer, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.

 \( ^{*} $ 101.INS XBRL Instance Document

 \( ^{*} $ 101.SCH XBRL Taxonomy Extension Schema Document

 \( ^{*} $ 101.CAL XBRL Taxonomy Extension Calculation Linkbase Document

 \( ^{*} $ 101.LAB XBRL Taxonomy Extension Label Linkbase Document

 \( ^{*} $ 101.PRE XBRL Taxonomy Extension Presentation Linkbase Document

 \( ^{*} $ 101.DEF XBRL Taxonomy Extension Definition Linkbase Document



## APPENDIX TO THE CHAIRMAN'S LETTER

## APPENDIX I

## RECONCILIATION OF ADJUSTMENTS

<table><tr><td></td><td>2018</td><td>2017</td><td>YOY % Change</td></tr><tr><td>Diluted EPS - GAAP</td><td>$ 7.91</td><td>$ 2.99</td><td>#</td></tr><tr><td>Resolution of certain prior years&#x27; tax audits</td><td>(0.18)</td><td></td><td></td></tr><tr><td>Adjustment to Tax Act provisional charge</td><td>(0.09)</td><td></td><td></td></tr><tr><td>Certain other discrete tax impacts (a)</td><td>(0.31)</td><td></td><td></td></tr><tr><td>Tax Act provisional charge</td><td></td><td>2.90</td><td></td></tr><tr><td>Total Discrete Tax Items</td><td>(0.58)</td><td>2.90</td><td></td></tr><tr><td>Adjusted Diluted EPS</td><td>$ 7.33</td><td>$ 5.89</td><td>24</td></tr></table>

# Denotes a variance greater than 100 percent

(a) Reflects the impact of changes in the tax method of accounting for certain expenses



## EXECUTIVE OFFICERS

Stephen J. Squeri
Chairman and Chief Executive Officer

Douglas E. Buckminster
Group President, Global Consumer
Services Group

Jeffrey C. Campbell
Chief Financial Officer

Paul D. Fabara
President, Global Services Group

Marc D. Gordon
Chief Information Officer

Monique Herena \( ^{*} \) 
Chief Human Resources Officer

Anna Marrs
President, Global Commercial Services

Michael J. O'Neill
Chief Corporate Affairs Officer

Denise Pickett
Chief Risk Officer and President, Global
Risk, Banking & Compliance

Elizabeth Rutledge
Chief Marketing Officer

Laureen E. Seeger
Chief Legal Officer

Anré Williams
Group President, Global Merchant and
Network Services

## BOARD OF DIRECTORS

Charlene Barshefsky
Senior International Partner
WilmerHale

John J. Brennan
Chairman Emeritus and Senior Advisor
The Vanguard Group, Inc.

Peter Chernin
Founder and CEO
Chernin Entertainment, LLC

Ralph de la Vega
Former Vice Chairman,
AT&T, Inc.

Anne L. Lauvergeon
Chairman and Chief Executive Officer
A.L.P.

Michael O. Leavitt
Founder and Chairman
Leavitt Partners, LLC

Theodore J. Leonsis
Chairman and Chief Executive Officer
Monumental Sports & Entertainment,
LLC

Richard C. Levin
Senior Advisor and Former Chief
Executive Officer
Coursera

Samuel J. Palmisano
Former Chairman, President and Chief
Executive Officer
International Business Machines
Corporation (IBM)

Stephen J. Squeri
Chairman and Chief Executive Officer
American Express Company

Daniel L. Vasella
Honorary Chairman and Former
Chairman and Chief Executive Officer
Novartis AG

Ronald A. Williams
Former Chairman and Chief Executive
Officer
Aetna Inc.

Christopher D. Young
Chief Executive Officer
McAfee, LLC

## ADVISORS TO THE BOARD OF DIRECTORS

Vernon E. Jordan, Jr.
Senior Managing Director
Lazard Freres & Co. LLC

Henry A. Kissinger
Chairman, Kissinger Associates, Inc.
Former Secretary of State of the United
States of America



## GENERAL INFORMATION

## EXECUTIVE OFFICES

American Express Company
200 Vesey Street
New York, NY 10285
212.640.2000

## INFORMATION AVAILABLE TO SHAREHOLDERS

Copies of the Company’s Form 10-K, proxy statement, press releases and other documents, as well as information on financial results, products and services, are available on the American Express website at ir.americanexpress.com.

Information on the Company’s corporate social responsibility programs and a report on the Company’s federal and state political contributions are available at ir.americanexpress.com. Written copies of these materials are available without charge upon written request to the Corporate Secretary’s Office at the address above.

## TRANSFER AGENT AND REGISTRAR

Computershare, Inc.
462 South 4th Street, Suite 1600
Louisville, KY 40233-5000
800.463.5911 or 201.680.6578
Hearing impaired: 1.800.231.5469
www.computershare.com/investor

## STOCK EXCHANGE LISTING

New York Stock Exchange (Symbol: AXP)

## INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM

PricewaterhouseCoopers LLP
300 Madison Avenue
New York, NY 10017

## ANNUAL MEETING

The Annual Meeting of Shareholders of American Express Company will be held at the Company’s headquarters at 200 Vesey Street, New York, NY 10285, on Tuesday, May 7, 2019, at 9:00 a.m., Eastern Time.

A live audio webcast of the meeting will be accessible to the general public through the American Express Investor Relations website at ir.americanexpress.com and an audio replay will be available on the website following the event. A written transcript of the meeting will be available upon written request to the Corporate Secretary’s Office.

## CORPORATE GOVERNANCE

Copies of American Express Company’s governance documents, including its Corporate Governance Principles, as well as the charters of the standing committees of the Board of Directors and the American Express Company Code of Conduct, are available on the Company’s Investor Relations website at ir.americanexpress.com. Copies of these materials are also available without charge upon written request to the Corporate Secretary’s Office at the address above.

## DIRECT DEPOSIT OF DIVIDENDS

The Company has established an Electronic Direct Deposit of Dividends service for the electronic payment of quarterly dividends on the Company’s common shares. With this service, registered shareholders may have their dividend payments sent electronically to their checking account or financial institution on the payment date. Shareholders interested in enrolling in this service should call Computershare, Inc. at 1.800.463.5911.

## STOCK PURCHASE PLAN

The CIP Plan, a direct stock purchase plan sponsored and administered by Computershare, Inc., provides shareholders and new investors with a convenient way to purchase common shares through optional cash investments and reinvestment of dividends.

For more information, contact:

Computershare, Inc.
P.O. Box 505000
Louisville, KY 40233-5000
1.800.463.5911
www.computershare.com/investor

## SHAREHOLDER AND INVESTOR INQUIRIES

Written shareholder inquiries may be sent either to Computershare, Inc. Investor Care Network, P.O. Box 505000, Louisville, KY 40233-5000, or to the Corporate Secretary’s Office at the American Express office address above. Written inquiries from the investment community should be sent to Investor Relations at the American Express office address above.

## TRADEMARKS AND SERVICE MARKS

The following American Express trademarks and service marks may appear in this report:
AMERICAN EXPRESS \( ^{®} \) 
AMERICAN EXPRESS Box Logo
AMERICAN EXPRESS Card Design
AMERICAN EXPRESS vPAYMENT \( ^{TM} \) 
AMERICAN EXPRESS WORLD SERVICE & Design
AMERICAN EXPRESS SAFEKEY \( ^{®} \) 
AMEX \( ^{®} \) 
BLUE CASH \( ^{®} \) 
BLUE FROM AMERICAN EXPRESS \( ^{®} \) 
BLUE FROM AMERICAN EXPRESS Card Design
CASH MAGNET \( ^{®} \) 
CENTURION \( ^{®} \) 
DON'T LIVE LIFE WITHOUT IT \( ^{™} \) 
DON'T DO BUSINESS WITHOUT IT \( ^{™} \) 
Gladiator Head Design
Globe Design
GLOBAL ASSIST \( ^{®} \) 
MEMBERSHIP REWARDS \( ^{®} \) 
OPTBLUE \( ^{®} \) 
PAY IT PLAN IT \( ^{®} \) 
PAYBACK \( ^{®} \) 
PLATINUM CARD \( ^{®} \) 
POWERFUL BACKING \( ^{™} \) 
SHOP SMALL \( ^{®} \) 
SMALL BUSINESS SATURDAY \( ^{®} \) 

## FORWARD-LOOKING STATEMENTS

Various forward-looking statements are made in this Annual Report, which generally include the words “believe,” “expect,” “anticipate,” “intend,” “plan,” “aim,” “will,” “may,” “should,” “could,” “would,” “likely” and similar expressions. Certain factors that may affect these forward-looking statements, including American Express Company’s ability to achieve its goals referred to herein, are discussed on pages 71-72.



## 1850
AMERICAN EXPRESS



This document was printed on paper from responsibly managed forests with 100% renewable wind energy and using soy ink.





American Express Company
200 Vesey Street
New York, New York 10285