text: The frother arrived in a box that had been obviously returned at some point in time. The base was covered in dust. Only one frother disk was included. I'm not sure if there is supposed to be two but there is built in places to hold two extra on the rear of the base. I washed it, it appears to be working ok. I will give it a week if it has any problems I will be returning it. Update: after leaving the review I was contacted by email and offered a replacement. I appreciate good customer service and like their proactive approach to fixing the issue.