text: I never got to use this machine as it was smashed up when I got it. Amazon? UPS ? The seller has been more than helpful with my issue even if it was not Williams issue. He responded to my e-mail in less that an hour and Amazon had the machine picked up the next day. I purchased this particular machine because of the positive comments about customer service . William has more than lived up to those comments. I will buy another one of these machines as soon as they are available. Keep up the good work Vac Vida