text: Ordered this product for my cat before leaving out of town (back in December). The day I received the product and tried to set it up-- it did not work. Wouldn't even turn on. Called PetNet directly for trouble shooting and after going through the process, was advised to send back. I requested a return the SAME day I received the product and shipped back to Petco with the label Amazon provided me. It is now mid February and I still have not received a refund-- I've sent several messages to find a resolution and all I get is the infamous "run around". I'm extremely disappointed-- all I wanted was a functioning product at the very least but then would have been great to receive help/great customer service with the product not working-- in the end (almost 2 months later) I have no product and am out $200 and having a VERY difficult time getting a refund. STAY AWAY and purchase somewhere else!