text: Just opened this product that I bought for my daughter's birthday. After reading pretty good reviews, I was very excited about this. I went ahead and set it up to make sure that everything worked. As I was unpacking it, I noticed places on the window that looked like stickers had been there but were removed. Then, I turned it on, and the claw would never open up to grab anything. It also had stuffed animals in it that were suppose to be sold separately. I may be wrong, but it seems like this item had been previously returned and then resold to me...still defective. Irregardless, it doesn't work. This is the first time that I have ever had to return something from Amazon for being defective, and I have been shopping with them for 10 years. Hopefully, the seller will make this right.