argyrotsipi/train-dataset huggingface dataset:
HM Passport Office Backlogs — House of Commons, 2022-04-27
Topic: Immigration
Kevin John Foster (Conservative, Centre-right): It is quite interesting to hear all the claims of how predictable all this was. I am struggling to remember the number of times anyone on the shadow Front Bench predicted any of this over the last year or two. I welcome their recently found interest in the Passport Office To give some numbers, as of 1 April, there are over 4,000 staff in passport-production roles and, as I say, we are in the process of recruiting another 700. I would also make the point again that 90% of applications were completed within six weeks, and the service standard is 10 weeks. My advice to anyone who is looking to go on holiday this summer is exactly what I said the other day: get an application in now We are making a range of efforts. Staff are working weekends; overtime is being incentivised. We are certainly confident that we will not need to change the 10-week target, but as I have said, this is a record level of demand and a record output, far in excess of what we have seen before. We will expedite the applications of those who have compelling and compassionate reasons to travel, such as funerals or family ill health We know there are challenges. The teams are working hard to deal with them. [Interruption.] I hear comments about staying at home, but I have not heard a great deal of support from the Labour party for the work of the Minister for Government Efficiency in getting people back into the office, but I am sure that he will welcome the comments we have just heard As we see on so many occasions, we are hearing lots of complaints from the Opposition but we are not hearing any solutions or plans. Having just heard from Captain Hindsight, it is no surprise that we are now hearing from Lieutenant Rearview.
HM Passport Office Backlogs — House of Commons, 2022-04-27
Topic: Immigration
David Ian Jones (Conservative, Centre-right): My constituent, Mr Neil Jones, made an application for a passport at the end of February for his holiday, for which he is due to depart at the end of May. He sent his passport by ordinary pre-paid post—not by recorded delivery, unfortunately—and he was told by the Passport Office that it had never arrived. He then made a further application with a lost passport form, which has not been dealt with. He finds it almost impossible to speak to any representatives of the Passport Office, and he is under considerable stress as a consequence My hon. Friend says that the Passport Office is doing its best and that he recognises the difficulties, but I heard this morning that the Prime Minister has threatened the Passport Office with privatisation. May I suggest to my hon. Friend that he should not shy away from that? If the work can be done more efficiently by the private sector, for goodness’ sake, enlist the private sector.
HM Passport Office Backlogs — House of Commons, 2022-04-27
Topic: Mixed Topics
Kevin John Foster (Conservative, Centre-right): Just to be clear, a range of private contractors are already involved in the passport process. The bit that is not undertaken by a private contractor is the decision itself. The customer advice line is run by Teleperformance, a private company. As I have already described, its performance is unacceptable and we are engaged with it There is already quite extensive use of the private sector in the process. To be fair, Thales and others have stepped up in the record output that we now require, which is far beyond what would have been expected in a month two or three years ago. The private sector is already being used in the vast majority of the processes in the Passport Office.
HM Passport Office Backlogs — House of Commons, 2022-04-27
Topic: Immigration
Kevin John Foster (Conservative, Centre-right): I start on a point of consensus by thanking the many staff who are working hard and saw a record output last month. It was 13% higher than the previous record, so we are talking about it beating that record not by one but by some distance. As I said, there are 500 extra staff and we are in the process of recruiting more; between January and March, 90% of applications were dealt with within six weeks; and support is there The redeployment that the hon. Lady mentioned took place at a time when passport demand was significantly down. It made sense to redeploy people away from a role where there was not the demand and on to things such as universal credit and the EU settlement scheme. To be clear, those staff have now fully returned to passport production, and on 1 April more than 4,000 staff were working on it. Yes, there are issues, particularly in relation to the unacceptable performance of the advice line, which is run by a private contractor, as I have already touched on We continue to put in place a range of measures. If people are to travel somewhere, we advise them to get their applications in now. We saw a strong level of applications yesterday. We continue to do the work we need to do and to expedite those cases in which people have compelling and compassionate reasons for travelling.
HM Passport Office Backlogs — House of Commons, 2022-04-27
Topic: Immigration
Caroline Elizabeth Johnson (Conservative, Centre-right): Like Members throughout the House, I have a number of constituents who have been waiting for passports for a considerable time, who have had to pay even more for premium services to guarantee their trip, or who are frightened that they are going to miss holidays. I welcome the work that the Minister is doing to speed up the process, and particularly some of the things he said in his statement about people who have been waiting for more than 10 weeks and those who have a particularly urgent need to travel being able to expedite their cases, but will he tell the House how people in such circumstances can access the expedited service?
HM Passport Office Backlogs — House of Commons, 2022-04-27
Topic: Immigration
Kevin John Foster (Conservative, Centre-right): That will be partly through contact with the Passport Office, which is why we are moving to deal with the unacceptable issues in relation to the advice line. Some people come through their Members of Parliament—people get in touch about compelling and compassionate reasons for travel for a range of reasons. I reassure people that, as I touched on, 90% of applications were done in six weeks. The vast majority of people still get their passport done well within the 10-week timeline, but there is provision to expedite applications As I say, the numbers of people whose applications reach 10 weeks and so need expedition have been fairly low so far. Colleagues will understand that most of the cases that go beyond 10 weeks are ones in which, for example, there is suspicion that a document that has been submitted is not genuine, or particular evidence has not been included, but that would be true at any other time of the year I keep going back to the fact that record output is now being achieved. Our strong message to people, if they are planning to travel, is to get their application in now.
HM Passport Office Backlogs — House of Commons, 2022-04-27
Topic: Immigration
Kevin John Foster (Conservative, Centre-right): As we have touched on, we are seeing an unprecedented level of demand: we would normally process 7 million applications in an entire year and did 1 million last month alone. That is a record number. In January, we were seeing around 60,000 a week; by the middle of March we were dealing with more than 200,000 a week—that is output, not just applications. The service has rapidly expanded to meet the demand that has returned To be clear, we changed the service standard last year because we expected a surge and there would inevitably be a limit on how many passports could physically be produced in a week. That is why we advised people of the 10-week standard. As I said, though, in recent months 90% of people have still been getting their passport within six weeks and we retain the ability to expedite if people have particularly compelling reasons for travel.
HM Passport Office Backlogs — House of Commons, 2022-04-27
Topic: Immigration
Alun Hugh Cairns (Conservative, Centre-right): I am grateful to the Minister for his response to the sharp increase in passport applications, but when he reviews passport application processes, will he make walk-in centres more widely available? Will he also properly resource the MP hotline so that we can intervene in individual cases if we feel it is necessary?
HM Passport Office Backlogs — House of Commons, 2022-04-27
Topic: Immigration
Kevin John Foster (Conservative, Centre-right): I thank my right hon. Friend for his comments. We have increased the capacity of the counter service, which is similarly seeing much-increased demand. We certainly accept the point that there need to be significant improvements in the performance of the advice line and the MPs’ line, and we are already engaging with Home Office teams about how we can get more resources in so that people can have their queries answered, particularly when Members of Parliament raise issues on behalf of those with compelling and compassionate reasons for travel and therefore need their application to be expedited.
HM Passport Office Backlogs — House of Commons, 2022-04-27
Topic: Immigration
Kevin John Foster (Conservative, Centre-right): I am disappointed to hear the hon. Gentleman’s comments and the tone of them. We have not been nonchalant. Although others have not shown too much interest until now, the teams—including those in the hon. Gentleman’s constituency—have been working hard. In some cases, they have been working extra hours over weekends—for which I pay tribute to them—to produce a record output that is far above any other Passport Office output on record What the hon. Gentleman says sounds rather odd when we are recruiting extra staff and making sure that cases can still be expedited if there are urgent demands. We were clear last year that we put the service standard at 10 weeks to make sure people knew that they may need to allow extra time. Last year, we sent 4.7 million texts to those who had not renewed their passport to try to encourage more people to get their passport applications in. Far from our being nonchalant or uninterested, a lot of work has been done. It is a shame that the passport teams working hard in the hon. Gentleman’s constituency are perhaps not getting some of the credit they deserve.
HM Passport Office Backlogs — House of Commons, 2022-04-27
Topic: Mixed Topics
Craig Mackinlay (Conservative, Centre-right): I appreciate that the surge is such because people have not been able to go away, which was not unanticipated, but I have not heard of too many problems with the online system. People can do online applications and they have been fairly quick I have a number of cases, one of which is from just this morning. I will not mention their name in case they get a miracle and are able to go on holiday to Mykonos on Saturday 7 May—I would not want to advertise that they might be away. They have new twins so have to use the paper-based system. Has the Minister been to the passport office at Peterborough or anywhere else to see the volume of physical mail that is sitting at these offices? Is it that working from home has really not helped the system over this recent period?
HM Passport Office Backlogs — House of Commons, 2022-04-27
Topic: Mixed Topics
Kevin John Foster (Conservative, Centre-right): I am very sorry to hear of the death in that family. Absolutely, given the circumstances of travel, I am happy to liaise with the hon. Member and see if we can get the application expedited.
HM Passport Office Backlogs — House of Commons, 2022-04-27
Topic: Immigration
Paul Bristow (Conservative, Centre-right): There is undoubtedly a sense of frustration at the length of time it is taking to process passport applications, but we must not forget that those working in the passport offices, in Peterborough and elsewhere, are working extremely hard. Will my hon. Friend take this opportunity to thank everyone in the Peterborough passport office for all their hard work and reassure them that their efforts are appreciated?
HM Passport Office Backlogs — House of Commons, 2022-04-27
Topic: Immigration
Kevin John Foster (Conservative, Centre-right): I thank my hon. Friend for those comments. The efforts of the team at the Peterborough passport office are certainly much appreciated. As I have touched on several times, we saw record output last month, with over 1 million passports dealt with in just one month, whereas normally we deal with 7 million across a whole year. Many in those teams are working over the weekends to get through the applications. I am very happy to pass on my hon. Friend’s thanks, and I am sure that the staff in the Peterborough passport office very much appreciate his support.
HM Passport Office Backlogs — House of Commons, 2022-04-27
Topic: Mixed Topics
Huw William Merriman (Conservative, Centre-right): In the year before covid, the aviation industry contributed £22 billion to the UK economy and £3.6 billion to the Exchequer through air passenger duty, and it is expected to be at 70% demand this summer, so we cannot put this at risk, for the sake of our economy. May I press the Minister on what extra resources will be allocated? I also re-emphasise the point about the MPs hotline. Our staff are working for hours each day on Ukrainian refugee cases, and now this is being added to their workload. My caseworker, having been on the phone for hours, then finds she has been cut off. That will not work for us while we deliver on our other responsibilities to our constituents, so can we please get the focus that he talks about?
HM Passport Office Backlogs — House of Commons, 2022-04-27
Topic: Mixed Topics
Kevin John Foster (Conservative, Centre-right): As I have already said, the performance of the advice line is unacceptable and needs to change. I know that the relevant director general at the Home Office is meeting with the chief executive of the company tomorrow. It is not just about the MPs hotline; it is also about sorting out the public advice line. We certainly recognise that it needs to be sorted out, so that people can get answers about their applications, alongside the work to ensure that we are driving up output, which ultimately is the solution to these issues.
HM Passport Office Backlogs — House of Commons, 2022-04-27
Topic: Immigration
Kevin John Foster (Conservative, Centre-right): The Government fully recognise the scale of the issue. As I said, there are 5 million unrenewed passports and we expect 2.5 million of them to be renewed, and that is on top of the normal 7 million-strong demand each year. Last month we processed over 1 million applications, which is 30% higher than the previous record, and 90% of those between January and March were done within six weeks. We certainly recognise the scale of this and have put in extra resources. The message we want to get out to the public is that if they are planning to travel this summer, they should make their application now, and we will get through it in the time we have said, which is 10 weeks.
HM Passport Office Backlogs — House of Commons, 2022-04-27
Topic: Immigration
Kevin John Foster (Conservative, Centre-right): First, I thank the hon. Gentleman for his comments about passport office staff. As he knows, a large number of Home Office staff are based in Liverpool—we have fantastic staff in those decision-making hubs—so it is good of him to recognise their contribution. I understand that there is regular engagement with staff trade unions. Just to be clear, the weekend working is based on incentivised overtime, not on people being compelled to work. If the hon. Gentleman gives me the details of the individual case he raised, I will happily follow it up.
HM Passport Office Backlogs — House of Commons, 2022-04-27
Topic: Immigration
Kevin John Foster (Conservative, Centre-right): Passport applications would not usually be linked together as such. It is not like applying for a travel visa, for example, when a family will travel together. This document confirms that someone is a citizen and lasts for 10 years. As I have said, the service standard of 10 weeks applies to paper-based applications and to the digital service, although adult renewals via the digital service will inevitably be quicker, and we would not delay issuing a passport if it was going through the paper process. Certainly, 90% between January and March were issued within six weeks, so not the 10-week standard, and over 1 million were issued last month. For a first passport it may take slightly longer—that is more likely to be a paper-based application—but the 10-week standard still applies.
HM Passport Office Backlogs — House of Commons, 2022-04-27
Topic: Immigration
Kevin John Foster (Conservative, Centre-right): As I said, where people have a compassionate and compelling reason to travel, such as having been advised that a loved one is entering their final days, then that will be expedited via HMPO. Again, if Members have examples, I am very happy to assist with that In terms of overall position, we advertised the 10-week service standard last year. We sent out 4.7 million texts to people who had not renewed their passports to point out that there might be a surge if they wished to travel in the following year. As I say, we are still managing to deal with most passport applications relatively quickly, with over 90% issued with six weeks. We planned, prepared for and delivered a record output last month. No other month has seen over 1 million passports issued.
HM Passport Office Backlogs — House of Commons, 2022-04-27
Topic: Immigration
Kevin John Foster (Conservative, Centre-right): As I said, we have an additional 500 staff and we are in the process of recruiting another 700. We let people know that the service standard was being pushed out to 10 weeks last April, so we did not hide from the fact that there would be a surge. We are planning to issue an additional 2.5 million passports this year compared with what we normally do as business as usual. A large amount of work has been done and more is being done. Between January and March, we still saw 90% of applications being determined within six weeks.
HM Passport Office Backlogs — House of Commons, 2022-04-27
Topic: Immigration
Kevin John Foster (Conservative, Centre-right): The hon. Gentleman speaks powerfully and well on this point. I am happy to engage with our colleagues in Government. As long as the passport is valid, it can be used to come back into the UK. This is not a matter of our own rules; as he says, it is about the Schengen rules. However, I am happy to engage with my FCDO colleagues.
HM Passport Office Backlogs — House of Commons, 2022-04-27
Topic: Mixed Topics
Kevin John Foster (Conservative, Centre-right): It does sound as though something has gone rather wrong there, given that, as I said, back in mid-January the demand was not as high as it became in mid-March. We saw a very strong surge at the end of February and into March, and the output surged as well. As I said, 90% of applications submitted in that time were dealt with in six weeks. Clearly something has gone wrong and I am happy to look at the circumstances after the UQ.
HM Passport Office Backlogs — House of Commons, 2022-04-27
Topic: Other
Kevin John Foster (Conservative, Centre-right): Again, I am happy to pick up separately the particular case. As I have touched on, the 10-week standard is there, and we have not had to expedite many cases beyond 10 weeks. I would not want to speculate on whether there are issues with the application, but I am certainly happy to look into the specific case and get an answer.
HM Passport Office Backlogs — House of Commons, 2022-04-27
Topic: Other
Kevin John Foster (Conservative, Centre-right): I am certainly happy to pick up the point. Certainly if it has been going on since January, I suspect we are now beyond the 10 weeks, and something should be done. Obviously I do not want to get into speculation about issues with the application—that would not be appropriate on the Floor of the House—but if the hon. Member supplies me with the details, I will be happy to look into the case.
HM Passport Office Backlogs — House of Commons, 2022-04-27
Topic: Immigration
Kevin John Foster (Conservative, Centre-right): Obviously we are sorry to hear of the circumstances. There are issues sometimes with issuing passports overseas, particularly where, for example, there have been local restrictions, but given the circumstances, I would be very happy to pick up the case and see what we can do, or if we can arrange some sort of documentation to allow them to travel pending the passports.
HM Passport Office Backlogs — House of Commons, 2022-04-27
Topic: Mixed Topics
Kevin John Foster (Conservative, Centre-right): There has been some significant engagement on performance and improvement with FedEx, the parent company of TNT, which does most of our delivery. Given the surge in demand, we have brought online DHL, which we use for our international deliveries, to increase the delivery capacity. Supporting documents are now also being returned via Royal Mail, because with the surge in demand, we have also had to surge our ability to deliver. Certainly there are issues there, although from our big bulk production sites it would actually take more time to fish passports out of a large pile than it would to allow them to be delivered to people directly, and there are obviously some security issues with ensuring that we give a passport to the person entitled to it.
HM Passport Office Backlogs — House of Commons, 2022-04-27
Topic: Other
Kevin John Foster (Conservative, Centre-right): Very happy to. It sounds rather different from the issues of surge and the other areas we are talking about, if it has been going on since June 2021, but I am very happy to pick up the particular details of this case.
HM Passport Office Backlogs — House of Commons, 2022-04-27
Topic: Mixed Topics
Kevin John Foster (Conservative, Centre-right): I can confirm that we have increased staff numbers by 500 since April 2021, and we are in the process of recruiting another 700. As of 1 April, there were more than 4,000 staff in passport production roles. We are also offering incentivised overtime as well, for those who are prepared to work at weekends. We are increasing the resources and the staffing, and again I pay tribute to the staff working at the Newport passport office, who are doing a tremendous job under a lot of pressure.
HM Passport Office Backlogs — House of Commons, 2022-04-27
Topic: Immigration
Kevin John Foster (Conservative, Centre-right): It might be worth discussing the specifics afterwards, depending on how badly damaged the passport is, but I suspect we need to look at dealing with that compassionately, as it is compelling, particularly where he wants to go on holiday with a passport that will immediately remind him of what happened. If we get the details afterwards, I know the team would be happy to help, particularly assuming that it is a straightforward adult renewal, which it sounds like it would be.
HM Passport Office Backlogs — House of Commons, 2022-04-27
Topic: Mixed Topics
Kevin John Foster (Conservative, Centre-right): Well, what we are going to do is on top of what we have already done in increasing staffing numbers and increasing production to record levels of more than a million in one month. We were also very clear to the public last year about the 10-week allowance for doing it and the ability to get applications expedited if they have been outstanding for more than 10 weeks. I would not want to speculate about individual applications —sometimes things will go beyond 10 weeks for particular reasons relating to the application—but we have done a lot already. We have got to a record level of output, and there is more on the way, with more staff being recruited. Separately, we are looking to sort out the staffing issues in relation to the advice line.