Home Insulation — House of Commons, 2018-10-24
Topic: Housing
Mark Phillip Hendrick (Labour, Centre-left): I rise to bring to the Government’s attention their approach to detrimental home insulation issues. I am pleased to have secured the debate to talk about the terrible conditions suffered by some of my constituents who live in the Fishwick area of Preston. The source of their complaints is work first carried out between January and June 2013 The work was a Government scheme aimed at improving the thermal efficiency of homes by providing wall insulation. The aim, of course, was to lower heating bills in properties where many people were likely to be suffering from fuel poverty. The Fishwick area is one of the poorer areas of the city of Preston and the success of this scheme should have been very important to improve the lives of these people. The funding for this scheme was secured in September 2012 from InterGen, the managing agent for the scheme was Anesco, and the contractor for the scheme was called Ecogen. In total, 387 properties in Fishwick had work carried out as part of this scheme As I said earlier, the work was completed in June 2013, and in October that year, tragically, Ecogen was liquidated. By December 2013, the complaints started to flood in. By January 2014, the complaints were referred to the managing agent, Anesco. By March 2014, the complaints were referred to Ofgem Between March and December 2014, Ofgem undertook an investigation into the scheme. In December 2014, Ofgem decided to issue an enforcement order to have the work rectified. By April 2015, independent surveys were carried out by the energy partnership with a view to rectifying the work. By August 2015 a second set of independent surveys were carried out and, at the same time, the entire scheme was referred to what was then the Department of Energy and Climate Change. This was complemented by the Bonfield review, which was launched in 2015 by DECC in the wake of the failure of the green deal. The purpose of the review was to examine and make recommendations about how consumers can be protected and advised when installing energy efficiency and renewable energy measures in their homes By this time, of course, it was clear that the residents of the 387 homes in the Fishwick area had been living in substandard conditions for three years, with properties suffering from damp, fungus and mushroom development on the walls at various times throughout the year. They were living in extreme humidity because of the way in which the cladding attached to the building had contained water and allowed it to accumulate for long periods inside the building. Quite apart from the humidity and smell being extremely uncomfortable for the residents, it was also a health hazard that resulted in complaints of illness from various residents of the properties On 5 February 2016, I was made aware of these problems for the first time at a public meeting held at the Sahara community centre in Fishwick, following which I emailed the right hon. Member for Hastings and Rye (Amber Rudd), who was then the Secretary of State at DECC, to ask her to make funding available as a matter of urgency as well as an emergency fund to deal with water ingress. I then received a response from the noble Lord Bourne, who said in his letter of 17 March 2016 that in such cases complaints should be referred to a local citizens advice bureau or Ofgem. It is understandable that Ofgem should be involved, but how on earth can the citizens advice bureau help? It was clear from my letter to the Secretary of State and the attachment that the contractor, Ecogen, had been liquidated and it was therefore not just a simple case of going back to the contractor and getting them to put the work right. Special help was required to help put right the defective work As a result of my persistence, in early June 2016, I received an email from the National Energy Action fuel poverty charity that stated that a total pot of £2.5 million could be made available to Preston City Council to assist people trapped in the scheme if Preston City Council was prepared to take on the role of managing the remedial work. Unfortunately, the NEA had to contact me on the matter because it had yet to receive any response from the city council. I later found out that one of the council officers had sat on the letter from the NEA and not referred the matter to either the chief executive at the time, Lorraine Norris, or the councillors for the Fishwick ward. I believe that this was because the council officer concerned was reluctant to take on the role of managing the remedial work and therefore did not pass on the correspondence from the fuel poverty charity.