Small Business, Enterprise and Employment Bill — House of Lords, 2015-03-11
Topic: Labor
Patricia Hollis (Labour, Centre-left): My Lords, there are many benefits to a flexible labour market but I believe, and I am sure your Lordships believe, that exploitation of staff by employers should not be one of them. One woman who worked in hospitality on a zero-hours contract said, "I never worked no hours in a week but couldn’t find out until the Sunday before the working week began how many hours I would have in the coming week—never more than 30, sometimes as few as 13. My hours were often changed on very short notice and you would be sent home if it was quiet". She would turn up for work and be told that, "It wasn’t busy enough for me to be needed, even before I could take off my coat". She went home unpaid. She could not complain as she would be punished with fewer hours the next week. You could not call in sick even if you were because you would be punished with fewer hours the next week, and you could not risk leaving the job without fear of being sanctioned by the DWP Let me remind the House that under ZHCs you have no guaranteed hours of work. People on such contracts include cooks, cleaners, call centre and customer services staff, drivers, waiters, hotel and shop workers and domiciliary care workers—there are 300,000 of those. They are mostly women. Over 1 million people on or around the minimum wage are on ZHCs and do not usually know on Friday what hours they will be working on Monday. Three-quarters of those on ZHCs find their hours vary every week. Nearly half are given no notice at all. As one SportsDirect worker said, "Shifts are changed and cut without any notice. Shifts vary week by week". Another call centre worker never knows whether she will work 48 hours or no hours the next week We all want people to work. It is right that they should but insecurity and exploitation from ZHCs can sabotage the rewards of work, including people’s efforts to build a job, a home and a life for their family. These are not temporary jobs: one-quarter of people have worked in their job for 10 years or more. Without a steady income, they cannot buy, or sometimes even rent, a home. They cannot replace a broken washing machine because the next week they may have only five hours instead of 25 hours of work. They cannot get credit or enter into a financial contract, even for a mobile phone. Instead, of course, they go into debt As the Government rightly remind us, ZHCs work for some—students, obviously, or the recently retired supplementing their income. But let us just imagine what it is like for the rest, particularly those with children, who work on ZHCs for hours on end and really do not know from one week to the next what they will earn and what they can feed their children, for five, or even 10, years I am very pleased that, in the Bill, the Government are banning exclusivity contracts, under which you are tied to an employer 24/7, whether there is work or not. That is good and right. However, there is one minor but deeply unpleasant issue that we could and should address today, if your Lordships agree. Nearly half of ZH workers get no notice when their shift is cancelled. A further 10% get up to 12 hours’ notice. Only 4% have one week’s notice.