Universal Credit Roll-out — House of Commons, 2017-11-16
Topic: Social Welfare
Stephen Charles Kerr (Conservative, Centre-right): I begin by congratulating my fellow Scottish Conservative, my hon. Friend the Member for Banff and Buchan (David Duguid), on his excellent maiden speech, and also by expressing my appreciation to my hon. Friend the Minister, whose attentiveness and attention to detail are unsurpassed I am an avid supporter of universal credit and am fully vested in its success in my constituency, but I am not going to rehearse the arguments in favour either of welfare in general or UC specifically, as I have already spoken twice on this matter in recent weeks. Instead I shall refer briefly to certain aspect of the Select Committee report which require the reflection of Ministers The first matter is referred to in paragraph 3, which stresses the importance of producing "a robust statistical analysis" of the performance and impact of UC full service. I endorse that. I asked a written question last month about the average times claimants wait to receive their first payments from completion of the claim submission to UC being paid into their bank account, and I was told: "We do not hold this information" That was surprising to me, as I subscribe to the principle that when performance is measured, performance improves, and when performance is measured and reported back, the rate of improvement accelerates. I therefore welcome what the Select Committee observed about the ease and speed with which advances can be granted, and I confirm that this is true in Stirling, as it is in London Bridge. I am also concerned about the level of repayment, which should take into account matters such as a claimant’s existing benefits and other debt repayments. Perhaps there should be a higher minimum than currently, below which repayments will not be extracted. I had a constituency case of a person who after repayments was left with only £61 for a month. Might some additional discretion be given to DWP staff on repayments, especially where overpayments have occurred due to acknowledged DWP errors The Select Committee report recommends that the Government should aim to reduce the standard waiting time for the first UC payment to one month, and I concur with that. I hope the Minister will reflect on it. I accept that the recommendation comes with a cost and there are budgetary considerations and this is public money which cannot be spent twice, but this is also a matter of compassion, and the experience of Stirling CAB is consistent with the Resolution Foundation research finding that more than half of low and middle-income families have no savings and two thirds have less than a month’s money I continue to have concerns about the application process, such as online access, especially in rural areas, and the difficulties for applicants who are homeless, have alcohol and drug addiction issues, or who have no online facilities to make a claim, or have anxiety, depression or bipolar disorders. Is there a paper-based application form that could be used in extraordinary circumstances? This would help to address the needs of the small minority of people who have genuine anxiety about the digital system I would further ask the Minister to consider allowing DWP staff to offer claimants the option of having their rent paid directly to their landlord, as a proactive ask. Will he also consider widening the circle of approved and trusted advisers who have direct contact with DWP staff to discuss individual case needs, which can then be carefully and closely managed in liaison? In closing, I should like to express the regard I have for the right hon. Member for Birkenhead (Frank Field) and the work of his Select Committee, and ask the Minister to consider the conclusion of its report very carefully—