Rail Network (Disruption) — House of Commons, 2015-01-05
Topic: Transportation
Patrick McLoughlin (Conservative, Centre-right): As I made clear at the time, the disruption at King’s Cross and Paddington after Christmas was totally unacceptable. Passengers deserve a reliable rail service, they deserve clear information, and they deserve rapid help when things go wrong. I am sorry that in this case they did not get those things Before I give the House further details of what happened, I wish to pay tribute to the 11,000 engineers who were working on the track across the country over the holiday period on 300 projects at some 2,000 work sites, often in difficult conditions—a record level of activity and investment and part of the £38 billion being invested in our railways by this Government, working to create capacity, increase reliability and make our railways safer. The vast majority of complex projects were completed on time. For instance, a vital new flyover opened today at Reading—a complex scheme on time and on budget—and London Bridge reopened after key work on the Thameslink programme which will continue for some time. When things go wrong, however, we expect the industry to have proper contingency plans, so let me turn to what happened at Christmas and what is being done to put them right First, at King’s Cross, Network Rail had in place a vital scheme to replace and modernise some seven sets of points and crossings, and associated track and overhead wiring. It involved the replacement of more than 1 km of track, some 12,000 tonnes of ballast and 14 dedicated engineering trains. That work needed to be done and was planned for Christmas to limit impact. It had been planned that two lines would be opened on 27 December to operate a limited service in and out of King’s Cross, but some elements of the work took longer than expected. A decision was taken to run an alternative service terminating at Finsbury Park. As a result, many passenger journeys were seriously delayed and disrupted. The planned modified services were able to restart on Sunday 28 December Secondly, at Paddington, work on signalling was intended to allow lines to reopen in the morning. Safety testing meant that trains were able to operate only as far as Ealing Broadway until mid-afternoon. Neither of those situations should have occurred. It is inevitable that major investment in the railways will, from time to time, mean some disruption, but all of us who use the railways need Network Rail to complete such vital engineering works on time, as were most of its other schemes. Let me turn now to the response I worked closely with Network Rail on the day and afterwards, and I have left it in no doubt of the importance of getting this right. Mark Carne, the chief executive, ordered an urgent review of what went wrong. A report, which will be published, will be provided by the end of this week. One of the questions that needs to be answered relates to the timing of its major works programmes. The industry’s conventional wisdom is that it is generally better to carry out major disruptive work over holiday periods when passenger numbers are lighter than usual. The Office of Rail Regulation is conducting its own parallel investigation, which will determine whether any regulatory enforcement action is required and ensure that lessons are learned. It will work closely with Passenger Focus I and my officials were briefed on key elements of Network Rail’s engineering programme and the associated planned changes to services. We were not, however, involved in planning for the operational aspect of the works programme or the contingency planning. That is as it should be. Network Rail is an operationally independent body and it needs to be able to get on with its job without political interference. If it gets things wrong it will be held to account. We have made it clear to the company that we expect it to deliver the outcomes for which it has been funded over the current control period, including the largest programme of investment since the Victorian era and a reliable daily service. When services do not run as planned, passengers are entitled to be reimbursed if they are delayed significantly. Train operators have compensation schemes in place. In the new franchises, we are improving compensation compared with that left by the previous Government Things should have been done better. I have set out my understanding of the events at King’s Cross and Paddington after Christmas. The level of disruption is wholly unacceptable and I am confident that Network Rail will learn the necessary lessons to minimise the chances of it happening again.