Summer Adjournment — House of Commons, 2016-07-21
Topic: Transportation
Tania Mathias (Conservative, Centre-right): I thank the hon. Member for Walsall South (Valerie Vaz) for her well-made points. I absolutely believe in keeping Britain tidy and would be happy to join any such movement. I am lucky in my constituency and applaud the Friends of Bushy and Home Parks. Everyone knows that they should always take their litter home when out in the parks over the summer—rubbish is particularly damaging to the parks’ wildlife. I am grateful to those in the community who do regular litter-picking in addition to the good job done by the council. I also welcome the new Deputy Leader of the House to his post Like the hon. Member for Eltham (Clive Efford) and my hon. Friends the Members for Gloucester (Richard Graham) and for Cleethorpes (Martin Vickers), I have concerns about rail services. I absolutely agreed with my hon. Friend the Member for Cleethorpes when he said that passengers must come ahead of rail companies. I have had many meetings and have been in communication this week with South West Trains. I note that the franchise is coming up for renewal, and when I met South West Trains and other bidders I made clear what standards are expected at the eight stations in my constituency, including Twickenham, and on the network The problems are both chronic and acute. The chronic problems include the lack of regular and frequent trains at all our stations, which is appalling considering that many passengers travel into London to work. That lack has economic consequences. Trains are not frequent enough at any of the stations on Sundays. This is the 21st century and we should be appreciating passengers and the different lifestyles that require regular services every day of the week. Unfortunately, every single station in my constituency suffers from cancellations and delays and from overcrowding. Those are the chronic problems between the temperatures of 5° C and 25° C We are in the 21st century and have predictable weather. We were all told about the high temperatures this week—one does not have to be a climatologist—and that leads me to South West Trains’ acute problems. This week, the line has not been functioning properly and conditions have been unhealthy. When the temperature is over 25° C, a code of conduct should apply—I hope the new Rail Minister will take that on board—and adequate supplies of water must be given out free on platforms when there are delays or overcrowding. We can predict temperatures for the next few years—the next generation—and they will persist, so there must be a plan for air-conditioned trains on our suburban network for people who regularly travel into London The previous Mayor of London, my right hon. Friend the Member for Uxbridge and South Ruislip (Boris Johnson), introduced the Oyster card system into my area, which is great for commuters who do not have much time, but there must be a way of refunding to Oyster cards following delays. Like many of my constituents, the service that I experience when getting home is not good enough—sometimes 2 hours instead of a 40-minute journey—but it is impossible to navigate the website to try to get a refund, and it is even harder when using Oyster. Like most people, if I cannot do it within two clicks, I give up. There must be a way of putting the passenger first and making refunds easy There must also be a better way of communicating. There was no information this week on the platforms or at station information points about the duration of delays, which is critical for people if they have medical problems, are tired or need water.