Chris Gibb Report: Improvements to Southern Railway — House of Commons, 2017-07-04
Topic: Transportation
Rachael Helen Maskell (Labour, Centre-left): I do not have time They are deliberately trying to fuel the dispute owing to their ideological aversion to trade unions—wanting to "break them", in the words of Mr. Wilkinson, the Department for Transport official—as opposed to listening and addressing the real concerns that have been raised and are apparent for all others to see The stakes are high, and the Gibb report, although conflicted, recognises that. It is a serious attempt to analyse the multiple problems with the network, focusing on 10 different areas of failure, and then bring those findings together Cutting through the layers of self-interest—and no part of the network comes out particularly well—Gibb’s recommendations have sought to put passengers at the centre and he has pragmatically analysed the steps that need to be taken to build one Southern rail service which collaborates across operators, infrastructure bodies, the regulator and contracted services such as maintenance companies, with a reform programme that not only challenges behaviours, but sets a template for the industry to refocus The immense task set requires all parties to take a step back and listen to what Gibb is actually saying between the lines of text. This is an immense challenge. There has to be transition. Problem solving and working together is the only way through this and a new approach must be adopted by all. There has to be space for everyone to raise their concerns and, instead of being met by a wall of denial, a bit more flexibility would provide a win for everyone. When people talk about staff shortages, that must be addressed; and when people talk about safety challenges, they must be heard I want to return to the fact that we live in critical times and throw this challenge down to the Government. Technology is advancing at a pace, and this is something that we can be immensely proud of. Over the next decade, engineering and digitalisation across the rail industry will take us to new places that even today are unimaginable. But the rail industry is ultimately about people and, as we progress from generation to generation, the reassurances we seek do not change. In a safety-critical environment, passengers want safety guaranteed Incidents do occur, and I will never forget working in intensive care as the Potters Bar tragedy happened, and the carnage that I faced as a clinician trying to save lives and put bodies back together. Life is too important. We lose 40 people on the Southern rail network each year through suicide. That is traumatic for our drivers and of course tragic for those involved. Passengers, or even drivers, take ill. Threatening and antisocial behaviour still occurs. Women can still feel unsafe travelling alone at night, as the hon. Member for Eastbourne (Stephen Lloyd) reminded us—and I note that there is no woman’s voice in the Secretary of State’s team; perhaps that would have been helpful to understand those safety-critical issues Terrorism is now a reality that hovers in all of our minds. Overcrowded stations and overcrowded trains do create risks. A disabled person may need assistance, not just with boarding and alighting, but throughout their journey. Who will be the passenger champion on each train? Who will keep them safe? Who will have the vital training in order to carry out those vital tasks? Who will provide the second set of eyes to support safe departure and keep the public safe? Those are the real questions the workers are asking and the Government are refusing to hear, and these are the issues that must be addressed for the sake of the public The Government would never dream of taking away cabin crew on a short flight, and yet, on journeys which may take a lot longer, removing the one person who keeps us safe, can answer our questions and concerns, and can help meet our needs, is doing the reverse of establishing what Gibb is calling for: a passenger-centred service As my hon. Friend the Member for Middlesbrough (Andy McDonald) said, none of us want to stand at this Dispatch Box and lament, "if only", and recite that "lessons must be learned." That is why Labour would build a united, integrated, safe, accessible and functioning service for the passengers, and we would also champion the rights of passengers.