Rifleman Lee Bagley: MOD Duty of Care — House of Commons, 2017-01-25
Topic: Defense
Adrian Edward Bailey (Labour, Centre-left): I thank the hon. Gentleman for his intervention. I think that my subsequent remarks will make it clear that I agree with the thrust of his comments The British Army website states: "All wounded, injured and sick soldiers will be assigned a Personnel Recovery Officer (PRO) either from their unit or through the Personnel Recovery Units for more serious injuries Their role is to assist the soldier in their recovery by co-ordinating all the support needed from agencies such as the Ministry of Defence, Army Primary Healthcare Services, Service Personnel Veterans Agency, housing contacts, and specialist charities The PRO will visit the soldier if they are on recovery duty at home, or arrange an appointment with them at the Personnel Recovery Unit at regular intervals to monitor their progress and update their Individual Recovery Plan as well as their records on the Wounded Injured and Sick Management Information System The frequency of visits will depend on the needs of the individual, but at a minimum soldiers will be visited once every 14 days, with their recovery plan and needs accessed every 28 days." After a couple of months’ treatment, it should have been obvious that Lee Bagley’s injuries required the assignment of a PRO, but that did not happen On 27 October 2010, Lee Bagley was sent home on sick leave for the next five months. He was, in his words, "sofa surfing with his mom or partner’s family at their homes" in the Black country. During that time he had great difficulty accessing information on his future treatment. Some of his telephone calls to his unit in Northern Ireland went unanswered, and when he did get though he was told that he would be informed in due course. After three months, he was asked to return to Northern Ireland for 24 hours, because his sick-at-home grading was due to expire. He then returned home When Lee Bagley eventually obtained an appointment for 4 February 2011 at the Defence Medical Rehabilitation Centre at Headley Court in Surrey, he did not receive the correspondence, so he missed it. He eventually had a revised appointment on 25 February. From 27 October 2010 to 25 February 2011, he was at home waiting for that appointment. That raises a significant issue. Lee Bagley had complex injuries that were not obviously responding to treatment. Why was he sent home without access to specialist support for that length of time? Every day in the national health service, we hear tales of people who are unable to leave hospital because of inadequate intermediary care, but here we have an example of a soldier who was sent home without a fixed abode and with no access to the specialist support that his condition warranted That appears to be in complete contravention of the advice given in the Army General Administrative Instruction volume 3, chapter 99, Command And Care Of Wounded Injured And Sick Personnel, section 99.111a, which states: "Soldier at Home or Resident Address. The first recovery visit must be completed by the end of Day 7. No more than 14 days may elapse between subsequent visits." Again, this clearly did not take place The Army website outlines what needs to be done for soldiers with long-term injuries: "Soldiers who are likely to need more than 56 days to recover will be graded as Temporarily Non-Effective (TNE). At this point units can also apply for the soldier to be transferred to a Personnel Recovery Unit (PRU), where the soldier can receive dedicated recovery support rather than remaining on their home unit’s strength." Surely he should have been classed as TNE by 27 October and an application should have been made for transfer to a PRU. That did not happen until 14 November 2011, the following year, when he was assigned to the PRU at 143 Brigade in Telford Lee Bagley eventually had his amputation on 28 September 2012, nearly a year later. He subsequently had one month at Tidworth House, and then further admissions at Headley Court. He was discharged from the Army in 2014 after a year of complex trauma admissions and prosthetic care. I must make it clear that his criticisms of his treatment do not extend to the period after 14 November 2011, when he was allocated to the PRU, and his subsequent discharge; he has nothing but praise for the exercise of the duty of care that he received once he had been admitted to the PRU. However, he does feel—this seems to be backed up by the evidence—that for six months he was a forgotten man This is someone who was injured coming to the rescue of a comrade who had been severely assaulted. If it had happened in theatre, he would have been praised and possibly given a formal commendation. Instead, he went back to his barracks and received no attention at all, until it became obvious that he needed to go to hospital. Subsequently, it took almost a year, both in hospital in Northern Ireland and then at home on sick leave, before he was admitted to Headley Court in Surrey. It was then another six months before he was admitted to the personnel recovery unit It seems unbelievable that there was such a delay for injuries that were serious enough ultimately to justify amputation. Whether the delays in admission to the PRU contributed to the amputation is a matter of clinical judgment. Even if it did not, any soldier going through that experience is entitled to believe that the Army would exercise its duty of care with the utmost professionalism and diligence, and that everything possible would be done to prevent the loss of his limb. Lee Bagley’s experience from 27 October 2010 to 14 November 2011 has left him with severe doubts that that is so Lee Bagley is entitled to know: why he was not appointed a personnel recovery officer earlier in his treatment programme; why he was sent home without any support; why he found it so difficult to obtain information while at home; why he did not receive the dedicated personnel support that he was entitled to; and why it took so long for the duty of care to be transferred to the PRU. He deserves answers to those questions I am sure that everyone recognises that our young people who join the armed services, exposing themselves to danger in order to protect us, deserve and have the right to expect the best possible medical care, whether in theatre or in other circumstances Every soldier injured, whether in battle or on other duties, should be able to have confidence that the medical response will be exercised with the utmost professionalism and diligence, and that everything possible will be done to secure recovery. That is why I have secured an Adjournment debate. Our soldiers have the right to expect the best possible care in any circumstance. I do not want the experience Lee Bagley has endured to be repeated for anyone else. The Army has a huge volume of regulations covering the processes designed to deliver the best possible medical support, but somehow, despite all the regulations and guidance, Lee Bagley failed to get the support he needed. He and I hope that raising these issues on the Floor of the House will ensure that, in future, these regulations are implemented in a way that can be recognised by the patient and that secures the confidence of the public.