Consular Support for British Citizens — House of Commons, 2021-12-09
Topic: International Affairs
Hannah Mary Bardell (Scottish National Party, Centre-left): I beg to move, That this House regrets that the consular services provided by the Foreign, Commonwealth and Development Office (FCDO) to bereaved families of people who have been murdered, have died in suspicious circumstances, or have been imprisoned or tortured overseas have fallen short of the standard reasonably expected; notes that access to justice and basic standards of assistance are dependent upon a person’s ability to pay; is concerned that there is no legal right to consular assistance and that support is provided on a discretionary basis, which can lead to unpredictable and inconsistent communications from the FCDO; further regrets that consular services in the UK are below the level of support UK citizens should expect; believes that the FCDO’s focus is on what it cannot do to help, rather than what it can do, which adds to the trauma experienced by victims; calls on the Government to improve and standardise communication processes at the FCDO, to publish consular procedures and policies and to revisit the findings of the Fifth Report of the Foreign Affairs Committee, Support for British nationals abroad: The Consular Service, Session 2014-15, HC 516; further calls on the Government to consult with the families affected and to raise the standard of how British citizens are treated by FCDO procedures; and urges the Government to set a world leading example of how a state treats its citizens in their darkest hour of need It is a great privilege and pleasure to move this motion on a very serious issue: consular support for British citizens. If the Chair will allow me, I would like to share the experience of someone whose loved one died abroad. You’ve gone to Paris for the weekend. It is your husband’s birthday and you are going to celebrate. You get to Paris and you’re having a lovely time. Your son and daughter and their partners are with you. Between the restaurant and the hotel, your husband is attacked at random. He didn’t see it coming, none of you did, and he was so brutally beaten that he was taken to hospital and put on a life support machine. Your son and son-in-law were also attacked and taken to the hospital. You arrived at the hospital to find you could not understand the language. You were asked to sign a document but it wasn’t in English. You couldn’t read it and you were panicking as it related to your husband’s care. You’re in shock. It’s night time. It’s dark. What do you do? You decide to call the British embassy—they’ll know what to do. But it’s closed because it’s Saturday night and not open again until Monday Monday comes and your husband’s life support machine has been turned off. You didn’t get a choice in the matter. The rules are different in France to the UK. You are devastated. Your husband, whose birthday you were coming to celebrate, has been murdered. You manage to contact the embassy on Monday, and they tell you they’re sorry to hear what’s happened but they can’t help you and you’ll need to find a lawyer. They agree to send you a list though, and you get a piece of paper with some names in French and phone numbers. You ring the first one. You try to explain your husband has been murdered, and the lawyer on the other end tells you he is too busy to take the case. Your daughter calls the next one, and they ask for €1,000 up front and all documents in the case. You go to the hospital, where you are handed a report, but you can’t read it because it’s in French. You call the embassy, who say they don’t deal with translation and you’ll need to organise that yourself You go to the police station, where no one can tell you what will happen next and whether the criminals who attacked your family will be traced. You tell them what happened, and are asked to sign a document that you can’t read. You ask for a translation, and they cannot help you. You need to get back home because you can’t afford to stay. You don’t want to leave your husband and your son, because he is still in intensive care. Someone pleasant at the embassy agrees to drive you to the airport. They tell you that that’s not part of their job description and they’re doing it as a favour because they feel sorry for you, but please do not mention it to anyone You get back to London. Queuing for the flight check-in, you have two suitcases: yours and your husband’s. When you get to the desk, you are told there will be a charge because you have extra luggage. On the flight, someone from the airline announces, "Welcome on board. We hope you enjoyed your trip." You get home, you call the Foreign Office. Someone asks you to explain what’s happened, and you give them the details and have to re-live it all. They say they aren’t the person who can help but someone will ring you back tomorrow. The next day, no one phones You call back and get someone else who asks you to go through the story again. They ask whether you had insurance and whether you plan to get the body home or not. If you do not have insurance, you will have to find the money for repatriation yourself, but you will need to speak to a funeral director about that, and they will send you a bereavement pack—"What’s your email address?" After you have called your insurance company, you call the funeral director to go through organising repatriation. Imagine for just a second that you do not have insurance and instead have to set up a crowdfunding page to ask any generous members of the public for enough to get your partner back so that you can have a funeral You were due back to work on Monday. You do not know what your own name is or what day of the week it is, let alone are able to go to work, so you arrange to see your GP, who signs you off sick. You cannot work and your husband was the main source of income in your household. The French lawyer is asking lots of questions and spending a lot of time on your case, and you want justice, so there are legal fees, travel and a lot of stress and trauma ahead. You feel so alone. This cannot be right You are at home now and you are watching the news of a young girl who has fallen from a balcony in suspicious circumstances overseas. The news presenter says, "We asked the Foreign Office for comment and they said, ‘We’re assisting the family at this difficult time.’" You wonder what assistance they are getting that you are not. You decide to set up your own charity to ensure that families are supported in future. It is too late for yours, but God forbid some other poor family has to suffer this alone. Let us make sure this does not happen again Murdered Abroad was set up in 2001 by Eve Henderson. Death Abroad You’re Not Alone was set up in 2013 by Julie Love, whose son Colin tragically drowned in water that was deemed safe off the coast of a Venezuelan island. The Kirsty Maxwell Charity was set up by my constituents Brian and Denise Curry, Kirsty’s parents, who want to help others who suffer such a traumatic loss of a loved one abroad. The Lucie Blackman Trust was formed after the brutal attack on Lucie Blackman in Japan in 2000. The Jessica Lawson Retreat was set up by her family as a retreat for those bereaved after Jessica tragically drowned on a school trip in France in 2015, and they continue to campaign on water-safety issues. The British Rights Abroad Group was set up by the families of Nazanin Zaghari-Radcliffe and Matthew Hedges to campaign for and represent the families of those held illegally abroad All those are services set up by families who are devastated by the loss or incarceration of a loved one, and they are now plugging the Government’s gaps. They do incredible work, and I pay tribute to them. There will always be a place for such charities and organisations, but they should not have to be picking up the pieces of a Government’s failings.