Armed Forces (Service Complaints and Financial Assistance) Bill [Lords] — House of Commons, 2015-03-09
Topic: Defense
Anna Mary Soubry (Conservative, Centre-right): I beg to move, That the Bill be now read the Third time I thank the members of the Public Bill Committee, who did an excellent job of ensuring that the issues covered by the Bill were thoroughly looked at. The service complaints system is not one of which many Members of this House have first-hand experience. It is therefore to the credit of the members of the Committee that they quickly grasped the key issues behind the Bill. I am very grateful for the contributions that were made from both sides In particular, I thank the hon. Member for Bridgend (Mrs Moon) for her involvement in these issues over a number of years. She played a key role in Committee and our debates this afternoon, and I know she feels strongly about the issues she raises. I commend her for her tenacity and for the passion with which she makes her case. I am delighted that she will continue to pursue all those matters and to scrutinise the Bill should it have the good fortune of reaching the statute book. She will not give up on her campaign to ensure that things are done properly by all those who serve in our armed forces, and the Bill is undoubtedly better because of her involvement I also thank the hon. Member for North Durham (Mr Jones). There is some rivalry between us, because we went to opposing schools—although not at the same time; he is much younger than I am. I like to think that that is the reason for some of our rivalry in our discourse in the House and Committee. He has approached these matters in a constructive and knowledgeable way. I wish to emphasise that, because he speaks on the basis of knowledge having served as a Defence Minister, and he therefore knows what he is talking about even if we do not always agree. He has done much to ensure that the Bill has been properly scrutinised, which is important in these proceedings I thank the Defence Committee and its Chair, my hon. Friend the Member for Penrith and The Border (Rory Stewart). He is no longer in his place, but I am sure he is about somewhere and hopefully he will read this debate. The Committee produced an excellent and detailed report on the Bill last year, which has done much to focus our debates on the most significant issues. I am delighted that my hon. Friend has made it clear that his Committee will continue to do the job that it has been doing over a number of years, to ensure that we have a good, fair, robust complaints system in the way we have identified. In that respect we are absolutely in agreement The Bill does two important things: it improves the system for handling service complaints, and—we seem to have forgotten this because it is not contentious, although it is incredibly important—it ensures that we can provide funding anywhere in the world to organisations, notably our great military charities, that support our armed forces community. It is clear from debates on the Bill that there is general agreement about the need to reform the services complaints system, and we all agree on the importance of having a system that is fair, effective, swift when it has to be, and efficient Having a robust complaints system is a key part of maintaining morale and therefore ensuring operational effectiveness—a happy crew, ship, team or whatever will work better. That is pretty obvious; unfortunately, it is not always obvious to some, although I hope it will be from now on. It is not a "nice to have" but an essential part of the covenant between our society and those who are willing to lay down their lives to defend it As I said, clause 4 has attracted less interest because it is not contentious, although it is important. It will allow us to support organisations that help our armed forces community anywhere in the world, which we all agree is a good thing. The amendments will mean that the proposed service complaints ombudsman will have a wider role than first envisaged. He or she will be able to look at the substance of complaints and at any maladministration in the way it has been handled, not just that alleged by the complainant. The ombudsman will also be able to investigate allegations of undue delay at earlier stages in the process, whether or not a complaint has been made, and that is a good thing I will not pretend that this is what the Government initially wanted, but we have listened to arguments from all sides and we have accepted them. I emphasise that on balance I believe that the changes have left us with a stronger and more robust system of oversight with more protections for the individual. The Bill now delivers the right complaints system for our servicemen and women, and on that basis I commend it to the House.