Immigration and Social Security Co-ordination (EU Withdrawal) Bill — House of Lords, 2020-10-05
Topic: Immigration
Susan Williams (Conservative, Centre-right): My Lords, I think that there is one thing on which we can all agree this evening—that it is not a great week to be promoting the benefits of technology, and the difficulties have arisen on the immigration Bill as well, which is very irritating It is also true to say that, when speaking, the noble Baroness, Lady Bull, for example, absolutely relied on her iPad, and rightly so. It has been great to see noble Lords trusting the technology. In fact, it is probably fair to say that the past six months have seen us very reliant on technology, and for the most part it has not let us down. In addition, it has staved off loneliness for many people. I congratulate the the3million group on engendering concern on this matter but I hope—in fact, I know—that in the same way as noble Lords have thoughtfully addressed that concern, they will also listen to the points that I will be making this evening I think that it was my noble friend Lord Horam who talked about when the post office book was abolished. In fact, I remember when the children’s allowance book was abolished. I really did not trust that the money would be put into my bank account. More recently, the tax disc has been abolished. There is no paper record of you having paid the tax, but somehow the police know that you have because of the technology I thank the noble Lord, Lord Oates, for so thoroughly outlining his case and for providing the House with the chance to discuss the issue of physical documents for EEA citizens who apply under the EU settlement scheme. He knows that I will not agree with him and will try to argue that it is a hindrance to modernising our immigration system. He asked me about the policy equality statement. I understand that it will be published shortly Some noble Lords—in fact, I would say almost all, other than my noble friend Lady Neville-Rolfe—expressed concern about the move to providing access to immigration status online to EEA citizens granted leave under the EU settlement scheme. Like many other government departments, we are moving our services online and there are noble Lords who support digital systems, albeit maybe not in the context of this evening The noble Lord, Lord Oates, attested that those protected by the withdrawal agreement do not have their rights underpinned by legislation, but of course they do, through the withdrawal agreement Act. Moving to online services is part of our declared aim of moving to a system which is digital by default, whereby all migrants, not just EEA citizens, will have online access to their immigration status, rather than having physical proof. They will be able to access their immigration status online at any time and from anywhere via the view-and-prove service on GOV.UK, which is available through a variety of devices ranging from smartphones to desktop computers. I am very impressed to hear that my noble friend Lord Cormack has availed of the last few months to use computer software. I never thought I would hear him say that All this represents a major change. We have recently seen a real shift in how people behave; in the culture and habits of how the Home Office issues proof of immigration status, and the way in which migrants and others will be able to use this. Of course, we want a robust and secure system that is both efficient and convenient. My noble friend Lady Shackleton pointed out the horrors of having anything hacked. We are at the beginning of this important journey and we recognise that some people may not see it this way, but I urge noble Lords to persevere and let us see this journey unfold properly in a systematic and focused way. We have to commence change somewhere, and the EU settlement scheme has provided the right opportunity Noble Lords may remember that, not too long ago, we introduced a new application process for the settlement scheme based on a smartphone app. There was an absolute outcry against it, with press stories and complaints about people not being able to use it or adjust to this new way of making an application. However, this process has proved to be a success and over 3.9 million—almost 4 million—people have used it since its launch in August 2018. I challenge any noble Lord who has not seen the process work to take the time to do so. I will arrange for them to have a look; it is very simple. Change obviously brings complexity and resistance, but we have to embrace it and ensure the right mitigation and support for those who need it most. We have done that through the measures I have outlined previously As I said earlier, recent events with Covid have highlighted how vital it is that government systems and services are accessed digitally. As a result of the restrictions placed on the public by the pandemic, we have seen a sharp uptake in providers of services moving online and people have shown their ability to adapt. Digital services have enabled this country to cope during the pandemic, enabling many people—not us, obviously—to work from home, shop and obtain government services remotely Our online service has enabled many employers to conduct remote right-to-work checks on foreign national employees since January last year—nearly two years. This has removed the need for physical documents to be handed over, enabling social distancing rules to be followed and reducing contagion risks. This service is available to non-EEA holders of biometric residence cards, or biometric residence permits, and to those granted status under the EU settlement scheme. It represented the first step in our journey to make evidence of immigration status accessible online Making this status information available via secure online services has also meant that we can simplify and standardise the system of checks for employers, by providing information about an individual’s status in a format that is easy to understand and accessible to all users, removing the need for employers, and others, to authenticate the myriad different physical documents and interpret complex legal terminology or confusing abbreviations. This service provides employers with a secure, auditable record that they have conducted a check on the employee, which they can store electronically. There is no need for them to check whether a document is genuine, or to go through the process of photocopying it, signing and dating it and then filing it away in a folder or cabinet, all of which they have to do when relying on a physical document For those individuals, including employers, landlords and other third-party checkers, who have not already made use of the online service, we are developing an extensive package of communications to ensure that everyone is fully aware of the move to digital and how online immigration status can be accessed and used. The noble Lord, Lord Paddick, again brought up the issue of the physical document to enable renting. It does enable people to rent, but it is not a proof of status.