Making Britain the Best Place to Grow Up and Grow Old — House of Commons, 2022-05-16
Topic: Domestic Commerce
Yvonne Helen Fovargue (Labour, Centre-left): I welcome the legislation to protect access to cash, which is a lifeline for many of the most vulnerable and one of the best budgeting tools there is. However, it needs to be enacted speedily, as closures are happening daily and the more there are, the more difficult and costly it is to reverse them. There needs to be statutory regulation for shops to offer cashback. It is a service offered by many but it could be withdrawn at any time at the moment. Shops also need to be forced to accept cash; people who choose to budget that way should be able to spend where they wish I also welcome the regulation to force banks to reimburse the losses through the push payment scams. Enforcement and tough penalties will be key, but I would also like to see transparency, so that customers can see how quickly and how many people banks reimburse on this aspect, and they can then choose their banks accordingly. More needs to be done to protect consumer rights, and not just by giving the Competition and Markets Authority new powers to fine firms that break the rules. We need to ensure that consumer review groups are consulted on all changes made to consumer protection, particularly when any EU laws are scrapped. We do not want a reduction in standards. There also needs to be a new duty and a clear remit for the Financial Conduct Authority to have regard to financial inclusion, and ensure that consumers are not excluded from products and services by the poverty premium Many comments have been made about people using food banks because they cannot budget or cook a meal from scratch. Both in my own experience and in 23 years dealing with people in debt and on low incomes, I have not found that to be the case. In fact, I have found quite the opposite, and I will give the House a little of my own experience to demonstrate that When I was left alone with a very young child, I did find a job very quickly. It was not very well paid, but I could manage if I was careful and if there were no unexpected bills, which are often the tipping point causing people to get people into debt. I got up at 6 am, got my daughter—who was 18 months old—ready for the childminder, prepared breakfast, drove 30 miles to work because there was no suitable public transport, did a day’s work, drove home, gave my daughter tea, bathed her and put her to bed. At 8 pm I thought about my tea, and prepared for the next day. That was what happened on every weekday; weekends were spent tidying, washing, and trying to spend some time playing with my daughter When people are doing that week in, week out, it is no wonder that they have little time or energy to prepare meals from scratch every day, or batch cook every weekend. I certainly did not. It is no wonder that people resort to frozen convenience food or, heaven forbid, a takeaway instead of a rushed sandwich. There is a saying about not judging people until you have walked a mile in their shoes. My work in a citizens advice bureau brought that home to me, and I think we would all do well to remember it There are now 2.1 million people a year using food banks to survive. It has been said that throwing money at the problem will not help, but actually it is probably the only thing that will help, as too many people have too little income to pay bills and eat and heat. A windfall tax is one possible measure; reinstating the £20 uplift to universal credit and a moratorium on deductions from benefits which leave people well below the poverty line would also help. Undoubtedly, however, there will be an increase in demand for debt advice, and an increase in the number of people who have no disposable income to pay their creditors I should like to know what discussions the Government are having with both businesses and their own Departments about the treatment of people who have no chance of paying off their debts owing to lack of income. According to the Joseph Rowntree Foundation, nearly 4 million low-income households are behind with essential bills, rent or debt payments, up threefold since the pandemic. What measures are being considered to help these people? Perhaps we should listen to Jubilee Debt Campaign and write off some of those debts. There is no point in leaving people in constant debt. All that that is doing is building up mental health problems and ill health generally and placing more and more pressure on the support networks. The Prime Minister promised to bring his full fiscal firepower to tackle the cost of living crisis. Given their performance so far, these measures have proved a pretty damp squib for most of my constituents.