Hedge End Train Station: Accessibility — House of Commons, 2020-10-21
Topic: Transportation
Christopher Heaton-Harris (Conservative, Centre-right): Yes. Footfall is a very important factor in the criteria that we take into account. Should further funding become available, or if there are significant underspends elsewhere in the existing delivery programme, I will look to select further stations. I cannot guarantee that that will happen, and I cannot yet guarantee that Hedge End will be among them, because unfortunately it is far from unique, but it will be given due consideration along with the other unsuccessful stations, and I can tell my hon. Friend that I will bear in mind this debate at that time, along with all the very valid arguments he has made this evening I assure my hon. Friend that the Government are committed to improving access across the rail network, and we will seek further opportunities and funding to make further improvements. We are also pressing the industry to comply with its legal obligations to ensure that work at stations meets current accessibility standards and for the Office of Rail and Road to enforce the standards effectively. That applies not only to the flagship projects, such as Crossrail or the redevelopment of Birmingham New Street—all of which are delivering significant accessibility improvements—but also as part of the business-as-usual work of the renewals programme, such as making sure that any replacement bridges have lifts or ramps It is also important that the industry meets its obligations to anyone who needs assistance, whether or not they have booked ahead of time. Every passenger should get the best possible help to use the trains, particularly at stations that do not have accessibility features. Each operator is required to have an accessible travel policy in place as part of its licence to operate services. The policy sets out the services that disabled passengers can expect and what to do if things go wrong. It commits the operator to meeting its legal obligations by making reasonable adjustments to its services to allow disabled people to use them, for example by providing an accessible taxi free of charge to anyone unable to access a particular station The Office of Rail and Road recently consulted on revised accessible travel policy guidance, which included new proposals that will strengthen the provisions put in place to ensure that disabled people can use the rail network. I have encouraged the ORR to take enforcement action against train and station operators who are found not to be meeting their accessibility obligations Every disabled passenger should be confident that the assistance they have booked will be provided. The Department has worked with the Rail Delivery Group to create the new passenger assistance application, which will make it easier for disabled passengers to book assistance. We encourage the ORR to be as ambitious as possible with regard to the proposals to reduce the minimum notice period for booking assistance, and to set the shortest minimum period that operational constraints allow, based on its knowledge of and input of its routes I know that there is more we can do to make the rail network more accessible. Therefore, we will be introducing a new set of accessibility requirements. Those include the introduction and delivery of enhanced disability awareness training to all train operating company staff, regardless of their role or seniority, and mandating all train operators running new franchises, or these new emergency recovery measures agreements, to write annually to the Secretary of State for Transport and me, as the transport accessibility Minister, outlining all activity that has been conducted to improve accessibility for rail passengers, including what they have done beyond the obligations in their franchise agreements and future rail contracts. We have actively supported the establishment by the industry of an independent rail ombudsman with powers to deal with unresolved passenger complaints. However, as I say, there is a lot more to be done in this area, and not all of it involves more cash I hope that I have been able to demonstrate that the Government are committed to improving access at stations for disabled passengers, through both specific projects such as Access for All and improvements delivered as part of our wider commitment to improving the rail network. I thank my hon. Friend the Member for Eastleigh and all colleagues for their contributions to the debate. I appreciate the frustration of passengers who do not have access to stations in their area, but I hope that my hon. Friend has been reassured that the Government remain committed to investment that will provide and improve services in this area. We want all people to continue to benefit from the record levels of funding, including Access for All investment, that we are putting into the rail network at this point in time, and I thank my hon. Friend very much indeed for raising this issue in the manner in which he did Question put and agreed to.