Topical Questions — House of Commons, 2021-11-08
Topic: Social Welfare
Questions: North Devon still sees twice the number of jobseekers as pre-pandemic, yet employers across my constituency are desperate for staff of all skill levels. What steps is my right hon. Friend taking to match jobseekers with vacancies?; I refer to my entry in the Register of Members’ Financial Interests. DWP staff report that Serco telephony services are causing excessive call times because the private sector staff are poorly trained. How much is this outsourcing obsession costing the taxpayer, and is it fair on claimants who face hours hanging on the phone only to receive often questionable advice?; Will the Minister update me on the In-Work Progression Commission’s report and explain how this will help my constituents to earn more and progress in their careers?; Almost exactly a year ago, I had the privilege of serving on the Bill Committee for the Pension Schemes Act 2021, which was widely appreciated by the industry as being an outstanding piece of legislation. One of the best parts of that Bill was pensions dashboards, which enable people to better understand and impact on their pension savings. Can my hon. Friend in a short time give an update on the implementation of pensions dashboards and undertake to write to members of the Committee with a more detailed response?; In breaking the pensioners’ promise by unlocking the triple lock, many pensioners in my constituency, where there is an extremely high cost of living, will struggle this winter with heating and food. What steps will the Minister take to ensure that they receive the money they rightly deserve and that he promised the electorate to get through this winter?; Many sectors, as we have heard, are struggling to get the staff they need, such as social care, hospitality, janitorial services, haulage and logistics. Can my right hon. Friend tell the House what further steps she is taking to enable jobseekers to find jobs, and businesses to find the staff they depend on to remain prosperous in my constituency?; The new Help to Claim contract tender only specifies digital and telephone channels, yet a large number of claimants who need this service find those channels impossible to use and need face-to-face advice. Can the Minister confirm that there will be no removal of funds from face-to-face services and that potential claimants will still be able to access help via face-to-face advice?; Since leaving the EU, it is right that all those in the UK who are entitled to benefits receive them, so what steps is my right hon. Friend taking to ensure that our post-Brexit benefit rules are applied fairly and consistently for UK and EU citizens alike?
Chloe Rebecca Smith (Conservative, Centre-right): I share my hon. Friend’s desire to see those changes made as quickly as possible, which is why we are taking a two-stage approach. That will allow us to introduce changes to universal credit and employment and support allowance via secondary legislation in April. Parliament will need to pass primary legislation to amend the special rules in other benefits, which we will introduce as soon as the parliamentary timetable allows.