Digital Understanding — House of Lords, 2017-09-07
Topic: Technology
Timothy Francis Clement-Jones (Liberal Democrats, Centre to centre-left): I was going to deal with the noble Lord, Lord Maxton, later, but if he talks to the Government Digital Service about blockchain technologies, he might find that the technology in the Verify software will move into blockchain and therefore there will be no need for identity cards. I am very happy to give him a little instruction later I entirely agree with the noble Baroness, Lady Lane-Fox, and the noble Lord, Lord Janvrin, that we need to look at the broader issues relating to digital understanding. Indeed, doteveryone has a very interesting agenda, bringing to our attention that we cannot simply compartmentalise some of these issues—that is why we have had such an interesting debate today. The noble Lord, Lord Giddens, reminded us about the pace of change and the fact that we are in a new world, with digital technologies opening up new opportunities around prediction, machine learning, the internet of things and the use of algorithms. We need to take action, as the noble Baroness urged, on digital understanding. It impacts on our lives and affects the choices we make as citizens, and the decisions that are made about us and for us by businesses and government bodies, particularly in ways that affect us financially The noble Baroness, Lady Greenfield, made an extremely important point about the impact of immersion in the screen world. We need to understand the impact that is having on us Of course, there are also very strong positives, as the noble Lord, Lord Berkeley, reminded us, as did the noble Lord, Lord Patel, in terms of healthcare. We must ensure as we experience the "fourth industrial revolution" that we know who has power over us and what values are in play when that power is exercised, including in terms of social media and fake news, as the noble Lord, Lord Black, reminded us. Of course, that includes us as parliamentarians and public servants, as my noble friends Lord Kirkwood and Lord Scriven reminded us. It is vital for the proper functioning of our society and, as the Government declare in the context of their statement of intent on the new data protection Bill, for the maintenance of public trust The Government’s digital strategy touches somewhat on the issue of digital capability but we need to go much further. There are three crucial elements I will briefly highlight in this context. The first is the need to understand the power of big data and what is known as data capitalism. I think the noble Lord, Lord Sugar, would refer to it as "Big Brother syndrome". What is being collected, when, what is it being used for—as the noble Lord, Lord Mair, said—how reliable is it and who is it being shared with? How long is it retained and when can it be expunged? What is the impact on those who are not of an age of majority? Many of us, having worked on the Digital Economy Bill and about to work on the new data protection Bill, will not have a readily available answer. I am sure the Minister will enlighten us We need to be able to look beneath the outer layer of the tech giants, as many noble Lords today have reminded us, to see what the consequences are of signing up to their standard terms. What redress do we have for misuse or breach of cybersecurity or identity theft? What data are they collecting and sharing? I believe very firmly, as my party does, in the need for a digital Bill of Rights so that people’s power over their own information is protected. Secondly, we need to understand the impact—sometimes beneficial but also sometimes prejudicial—of AI, machine learning and the algorithms employed on the big data that are collected. The noble Lord, Lord Rees, reminded us about chatbots, a growing feature of our lives: semi-autonomous interactive computer programs that mimic conversation with people using artificial intelligence On algorithms, I recommend Cathy O’Neil’s recent book Weapons of Math Destruction as autumn reading. The potential for bias in algorithms, for instance, is a great concern. How do we know in future when a mortgage, grant or insurance policy is refused that there is no bias in the system? I have argued on a number of occasions for ethics advisory boards when those algorithms are employed in the corporate sector. There must be readily understood standards of accountability, and with these go explainability and transparency, remediability, responsibility and verifiability. A whole raft of different areas needs addressing. The concept of accountability, and with it responsibility and remediability, in particular, means that our complaints and dispute resolution systems must be fit for purpose. That means being readily accessible and understood. If ombudsman schemes are to continue to be effective in improving business practice and in tackling consumer detriment, their role and capabilities must change. These schemes must understand and engage with fairness in an emerging digital world Finally, there is the need for young people starting in higher and further education to have the tools to understand the challenges of the future and the skills they will need. We have had very important contributions on the secondary sector. What skills will be in demand in the future? The Royal Society in its Machine Learning report makes a strong case for cross-disciplinary skills. Other skills include cross-cultural competency, novel and adaptive thinking and social intelligence. We need new, active programmes to develop these skills. To be able to make career choices, young people need to have much better information, at the start of their working lives, about the growth prospects for different sectors. We are going to need skills in creativity, data usage and innovation, but we may well not need quite so much in the way of analytical skills in the future because that may be done for us. In the face of this, young people need to be able to make informed choices about the type of jobs which will be available. The noble Lord, Lord Aberdare, and the noble Baroness, Lady Harding, made that point It is vital that we treat AI as a tool, not as a technology that controls us, and the greatest priority of all is the need to ensure public understanding. Public awareness of AI and machine learning is extremely low, even if what it delivers is well recognised. We then have to go through the question of what kind of values we want to instil in our new technology. The noble Baronesses, Lady Kidron and Lady O’Neill, raised this point. We cannot be cyber romantics—an extremely good phrase in the circumstances; we need to establish what the noble Baroness aptly called a "digital civilisation". We do not yet have consensus on that, but I hope that as we work on, develop and debate the Government’s digital charter we will be groping our way towards some kind of understanding of what the future world should look like.