Great Western Railway’s Bicycle Policy — House of Commons, 2016-07-11
Topic: Transportation
Benjamin Peter James Bradshaw (Labour, Centre-left): Yes, I completely agree. I have described the system as Orwellian partly because of the confusion and the contradictory messages that are being given to the public, but the hon. Lady is exactly right that this is a moment in our history when we should be encouraging people to use sustainable transport and to take their bikes on trains. If there is space on trains, people should be allowed to put their bikes on to them This is a classic example of a big organisation announcing a policy without consulting any of the people who use the service and without thinking through its implications and repercussions. It then has to backtrack and try to clarify the situation, but does not really clarify it properly. It ends up thinking, "Oh dear, we’ve got ourselves into a bit of a mess here. How are we going to get out of this?" If only it had consulted the people who actually use the service, it could have avoided this situation. I can think of many examples of this happening in public life. I am sure that the Minister, who has a lot on her plate at the moment, can think of some as well. The company has introduced this mandatory reservation system, which turns out not to be mandatory, in advance of the introduction of the new trains, but why on earth did it not wait until the trains were actually introduced? Instead, it has introduced the policy now, which has been confusing and might put people off taking their bikes on trains. It is okay for me because I have this letter from Mr Hopwood saying that I can take my bike on a train without a reservation if there is space for it. I have put a copy of it on my iPhone so that if I ever have any problems, I can flash it at the guard and say, "Look, I have an assurance from your boss that this is okay." I have also put a photograph of the letter on Twitter and elsewhere. For the ordinary tourist or non-regular traveller, however, the policy will be a real deterrent to their doing exactly what the hon. Member for Totnes (Dr Wollaston) has said is the right thing to do I ask Great Western Railway to issue a clear, comprehensive clarification of its policy, and to make it absolutely clear publicly in the notices that it puts in railway stations and in the announcements on the tannoy, which are still inaccurate, that people can still put a bicycle on its trains without a reservation until the new trains are introduced. Also, as I mentioned a moment ago, Mr Hopwood is wrong about the practice on CrossCountry, Greater Anglia and South West Trains. Those trains already have a system whereby bicycles can be accommodated, with two at the front, two in the middle and two at the back. That is the system that Great Western is about to introduce. It is not difficult for someone to put their bicycle on a train if there is a space for it; they just need to move up and down the platform and put it into the space. This idea that people should be required to book in advance because of the new configuration of the trains, even if no one else has booked and spaces are available, is Orwellian and against the whole thrust of Government policy I hope that the Minister, given all the other problems on the railways that she is facing, will be able to have a quiet word with Great Western Railway and sort this issue out to reassure people who, like me, have been using the system perfectly happily for many years. This unnecessary change has created an almighty mess and confusion, and I hope that she will be able to get Great Western to see sense.