Future of ATMs — House of Commons, 2018-03-01
Topic: Domestic Commerce
Simon James Hoare (Conservative, Centre-right): I am delighted to rise to speak to an issue that I am tempted to say affects all constituencies throughout the country: the future of automated teller machines and their provision to our constituents By way of introduction, I should say that this debate was triggered by LINK—the body that co-ordinates most of the ATM network and sets the rules for ATM providers —which has proposed and confirmed changes to its interchange fees, following a rather flimsy four-week internal consultation with its bank and ATM-provider members. The core of the proposal is that LINK will reduce its interchange fees by 20% over a four-year period, from 25p to 20p per transaction. The first 5% reduction—from 25p to 23.75p—is set to take place on 1 July this year. Interchange fees will then fall by another 5% on 1 January next year, with a further 5% reduction in fees expected again in January 2020 and again in 2021 Concerns have been expressed by Members from all parties and by organisations as diverse as Which? and the Federation of Small Businesses. More importantly, because they are key to the network, ATM machine providers—companies such as Cardtronics—have made significant representations to us. This issue is potentially so serious that the Treasury Committee has been hearing evidence on it. In a statement on 31 January, the Chair of that Committee, my right hon. Friend the Member for Loughborough (Nicky Morgan), said: "Any significant reduction in free access to cash would be an unacceptable outcome. This will be the first major test for the Payment Systems Regulator. They must ensure that customers do not lose out as a result of LINK’s proposals." I shall return to the PSR in a moment or two LINK’s proposal comes against the backdrop of significant bank closures, an issue that is often seen through the prism of a rural telescope, but which also affects larger market towns, suburban areas and large city centres. The cri de coeur usually goes up from the banks, as they reduce their estate, of the need to use digital banking. That is an easy solution for very many people and indeed it is very popular—I use it myself—but in rural areas where broadband speed is not as fast as it needs to be and mobile telephone signals might not be strong enough to enable people to log on to banking services, our banks have been very much at the heart of communities, socially and commercially. With their closures, access to cash through ATMs becomes even more pivotal. There was the flimsy consultation by LINK of its members, who clearly have the whip hand, but there was precious little, if any, identifiable engagement with or consultation of consumers in our communities. I am happy to stand corrected, but I believe nothing came through to Members of Parliament suggesting what LINK might be doing Reliance on ATMs grows. I know that the Treasury and my hon. Friend the Minister, who I welcome to his place and with whom I have discussed this issue, believe that the use of cash is decreasing. I am sure that he will give us the up-to-date statistics on that, as there is a trend in that direction. The death of cash has long been predicted, but has never actually come about. It has declined by about 34% in the past decade or so, but there is still a need for cash. I am tempted to say that, disproportionately, the need is among our older people—65% of my constituents in North Dorset are over the age of 70—and those on low or fixed incomes who find managing their weekly budgets much easier via cash transactions than merely by contactless payments or by using some other form of card Access to the cash that ATMs dispense clearly provides for a social and financial inclusion agenda. You do not have to take my word for it, Madam Deputy Speaker. It is amazing when people turn up whom one vaguely knew at university. A friend of mine from university days—yes, I can remember that far back—happens to be the chief cashier at the Bank of England. Victoria Cleland is quoted in The Guardian—I was given this quote, as The Guardian is not the newspaper of choice necessarily in the Hoare household—saying that the predictions of the death of cash are premature and that "cash is definitely here to stay." When the chief cashier herself says "I personally don’t really use contactless", that perhaps says something about the over-reliance of some of our service providers on technology, as they neglect the fact that not all our constituents, including the chief cashier of the Bank of England, feel terribly comfortable using it I am very grateful for the submissions that I have received from the Association of Convenience Stores. It does not support the LINK decision. It represents 33,500 convenience stores, and in rural constituencies such as mine where the out-of-town shopping mall and the large superstore is not common, such stores provide not only a retail function but will often host an ATM as well.