Storm Arwen — House of Lords, 2021-12-02
Topic: Energy
Martin Callanan (Conservative, Centre-right): My Lords, I thank both noble Lords for their contributions. Let me state that I totally share their frustration and annoyance. Storm Arwen has brought severe weather to many parts of the north of our country, and those in the north of England and Scotland have suffered the most. Many have been without power for several days, and we totally understand their frustration, annoyance and indeed fury. I am not immune to that, as someone who comes from that part of the world as well. Let me reiterate that we are all working incredibly hard to ensure we can return to normality as soon as is humanly possible Yesterday, my Secretary of State stated in the Commons that restoring power across the entire country is a "grave concern" of ours, and a top priority and focus for the Government. Officials are in constant contact with the distribution network operators to understand their response, and operators have a mature and successful programme of sharing and deploying qualified resources to those areas most in need. My Secretary of State is having daily calls with local resilience forums, including the various chairmen in the north of England, to discuss the ongoing response. The Government continue to reinforce that, if additional support is needed by the industry, it needs only to escalate it to senior officials. Let me say to the noble Baroness, Lady Hayman, that the Government remain in constant regular communication with the distribution network operators, to ensure that communication—which, frankly, has been lamentable in many cases—is up to speed In the case of Northern Powergrid, I understand its phone lines are now operating properly; obviously there were problems with calls initially. Waits are now down from several hours to a few minutes, so people can now contact it The scale of the restoration effort that engineers are facing is enormous. The storm brought down trees and debris on to power lines, and wind speeds were exceptional. Since the storm hit, on Friday 26 November, over 4,000 engineers have been working round the clock to repair damage in very difficult conditions. Nearly 800 generators have been deployed to provide people with emergency power, and I am pleased to report to the House that, so far, over 98% of those affected by the storm—more than 964,000 customers—have had their power supply restored so far. I totally accept that that will be no compensation whatever to the few thousand who are still without power. As of 4 pm today, that was about 15,000 households, and that includes about 9,000 in the north-east, focused around the Wear Valley, Eastgate and north Northumberland; about 3,000 in the north-west, especially in the north Peak District and the south lakes areas; and a little under 3,000 across north Scotland, mostly in Aberdeenshire and Perthshire To confirm, all customers who have faced electricity distribution issues caused by Storm Arwen will have their power restored before Christmas—there was no truth in the rumours Members were referring to this morning. We expect to have the vast majority of those customers connected within one week. We know people are desperate to return to normality, and my department has been reassured that power will be restored, as I said, to the majority of customers by the end of this week, at the latest On the lessons learned, I thank the people who have borne with us during these difficult times and give a final reassurance that everyone involved is straining every sinew to ensure that they are reconnected as quickly as possible. We will ensure that all the appropriate lessons have been learned and, if such a storm happens again, that we are as resilient as we possibly can be The noble Baroness, Lady Hayman, asked about compensation. Ofgem, the independent regulator, sets service levels that companies must meet, with rules on how quickly network operators must restore power. It also sets compensation payments for consumers if those standards are not met, as they clearly have not been in these circumstances. I will ensure that Ofgem puts maximum pressure on the companies for those compensation payments to be made as swiftly and speedily as possible Regarding vulnerable consumers, those who have reached state pension age can register as priority service customers with their network operator, and will then be prioritised in terms of support, including to rural communities. We are working with the network operators to reduce vulnerabilities in future and to ensure that the network is as resilient as possible to these disruptive events. We intend urgently to review the exercise with the network operators to stress test the appropriate systems and will be able to share the terms of reference for review once the incident is over. We can then finalise the appropriate scope. Ofgem will also consider whether there is need for any further regulatory investigation The noble Lord, Lord Purvis, made a very good point about people not being able to get in touch when mobiles are down. The priority service register means that when outages occur, operators will already be able to locate the most vulnerable affected people and help them. They set up strategic hubs in the disrupted areas to aid communication with other customers, but I totally accept that these are often sparsely populated areas, and often rural areas with poor transport and communication links. Many network operators did their best in difficult circumstances.