Rural Phone and Broadband Connectivity — House of Commons, 2015-02-03
Topic: Technology
Alan Reid (Liberal Democrats, Centre to centre-left): My hon. Friend makes a good point. Fines are necessary to encourage companies to carry out their responsibilities properly, and not just use the cop-out of declaring MBORC On mobile phones—the problem is not just with landlines—Vodafone cannot escape criticism either. Its performance in carrying out repairs has been poor. For example, last summer it took 18 days to repair a fault on the isle of Islay, and another fault on Islay in December took even longer to repair. These are not isolated cases. There is now yet another fault on Islay that is taking ages to repair, and there have been several instances in other parts of Argyll and Bute of long delays. When challenged, Vodafone dodged responsibility by blaming the many other companies involved in tracking down and repairing faults A mobile phone service is not a luxury these days, but a necessity—for example, if someone’s car breaks down on a quiet country road or a farmer has an accident. I am aware of a farmer who broke a leg. He was conscious and able to use his mobile phone, but because he had no signal, he had to lie in severe pain until somebody found him. That shows the importance of mobile phone coverage these days. It is an essential, not a luxury I am pleased the Government have reached an agreement with the mobile phone companies. It means that the latter will be investing at least £5 billion over the next three years to extend coverage and improve signal strength, and that the number of places not covered by mobile coverage will reduce by two thirds. However, I will keep fighting for 100% coverage and speedy repairs, because speedy repairs are as crucial as the original investment. It is no good having a box-ticking exercise with an investment strategy, and then failing to maintain the service. Constituents with contracts with Vodafone are entitled to use the service. Leaving everything to the market is no good, because the mobile companies and BT Openreach would simply concentrate on the densely populated areas and ignore the highlands and islands. The Government should introduce performance standards for repairs and fine companies that fail to meet them Having criticised Vodafone for its failure to carry out repairs in a reasonable time, I want to congratulate it on its Rural Open Sure Signal programme, which will bring mobile phone coverage to several villages in my constituency. However, I urge it to follow up the initial investment and all the publicity with a proper repair service, because that investment is no good if the system does not work I was pleased when in 2013 the Government gave Arqiva a contract to build mobile phone masts in places where there was no signal. The new masts were supposed to be up and running by the end of this year, but from the experience of Argyll and Bute, this programme seems to have badly stalled. The last time I met Arqiva, it could not say where in my constituency the new masts were to be sited or when they would be constructed. We need more transparency, and I hope the Minister will tell Arqiva to publish its intentions now. We need to know where the masts are going and when they will be put up Bringing superfast broadband to rural areas is vital. I am pleased that more than 20% of the Government’s investment in superfast broadband—more than £100 million—was given to the Scottish Government to bring superfast broadband to rural areas in Scotland. However, delivery was left to the Scottish Government, and they gave the contract to BT Openreach. Cables have been laid and some addresses have been connected to the new superfast broadband, but most of Argyll and Bute is extremely frustrated that neither the Scottish Government nor BT can tell them when, or even if, they will get broadband. Some people on very slow speeds tell me they do not want superfast broadband; they just want a decent broadband service The Scottish Government and BT must be much more open and tell people when, or if, their home or business will be connected to fibre-optic broadband. Not knowing what is happening prevents people from making other arrangements, such as wireless or satellite. Given these failings, I must congratulate a local organisation on its initiative. Mull and Iona Community Trust, well led by its extremely enterprising general manager, Moray Finch, is leading the way with a project that will deliver superfast broadband by wireless to parts of Mull and Islay, as well as to the islands of Iona, Colonsay, Lismore, Luing and Jura, and to Craignish on the mainland. MICT has done very well, but that same type of project should be going on throughout Argyll and Bute, because in many places it is simply not practical to deliver superfast broadband via fibre-optic cable. I want the Scottish Government to follow the lead of the Mull and Iona Community Trust and work with community groups throughout Argyll and Bute to deliver superfast broadband everywhere in the constituency It is not just in remote rural areas that problems arise. BT promised that the town of Dunoon in my constituency would get superfast broadband paid through BT’s own resources last year. However, this was postponed without any announcement—it was only when people started complaining that we found this out—and it is supposed to be happening this year, but there is still no sign of anything happening. Some constituents receive extremely slow broadband speeds of well under a megabit in some cases. It is high time that BT got the work done and gave my constituents a decent broadband service Broadband and mobile phone services are essential these days. Investment in infrastructure and much speedier action when faults occur are essential. The Scottish Government and BT must drastically improve their performance to bring superfast broadband to Argyll and Bute as a matter of urgency. BT and Vodafone must drastically improve their performance when repairs are needed. The loss of both landline and mobile phone services in Argyll and Bute this winter has been unacceptable. I call on the Government to beef up the regulations so that phone companies can be fined for poor performance when repairs to the phone infrastructure are needed.