Court Closures: Access to Justice — House of Commons, 2019-06-20
Topic: Law and Crime
Eleanor Claire Reeves (Labour, Centre-left): It is a pleasure to speak in this important debate, and I congratulate my hon. Friend the Member for Enfield, Southgate (Bambos Charalambous) on securing it. It is also a pleasure to follow the hon. Member for Bromley and Chislehurst (Robert Neill), the Chair of the Justice Committee. The £1 billion pound modernisation programme undertaken by Her Majesty’s Courts and Tribunals Service was designed to move cases online and to increase the use of digital methods to improve the speed and efficiency of our court system. However, as the Public Accounts Committee’s report into transforming courts and tribunals made clear, the pressure to deliver quickly and make savings is limiting HMCTS’s ability to consult meaningfully with stakeholders and risks it driving forward changes before it fully understands their impact on users and on the justice system more widely, particularly in regard to access to justice As a member of the Justice Committee, I am pleased that we are currently undertaking an inquiry into the courts and tribunal reforms. It is clear that the implications are going to be significant. As we have seen in countless other examples from welfare to healthcare, the digitisation and modernisation of Government systems invariably leads to delays and operational issues. Sufficient time is never committed for proper testing and evaluation to ensure that the technology and methods implemented are actually fit for purpose On current predictions, HMCTS expects 2.4 million cases a year to be dealt with outside physical courtrooms by 2023, leading it to employ 5,000 fewer staff. While many organisations, including the Law Society and the Magistrates Association have welcomed the increased use of technology, they continue to express concern that the Government’s desire to increase efficiency is coming at the cost of accessibility. I have concerns that by switching to a "digital by default" approach, we are in danger of excluding many people from being able to fully interact with the justice system, given that vulnerable people such as those with learning difficulties, mental health conditions, addictions, disabilities and English as a second language are often disproportionately represented among court users. By assuming that everyone is able to adjust to digital-only platforms, we risk denying people the ability to seek and access justice. The Government’s desire to save money by moving to digital solutions while failing to recognise the impact of their introduction may cost more in the long run, not just financially but by reducing access to justice for many While the Government have accelerated the roll-out of digital portals, they have also presided over the dismantling of our court system. Between 2010 and 2019, we have seen 295 court facilities close their doors for good, including more than 50% of the magistrates courts in England and Wales. The combination of this and increased digital-only processes is another example of trying to do too much too quickly, and the results will always have negative consequences on access to justice Resolution, the family law group, recently ran a survey of its members following the roll-out of some of the reforms. On access to justice, 87% strongly disagree or disagree that a more accessible service is being delivered, and 94% disagree or strongly disagree that faster processing times are being delivered. Not only is access to justice being denied but the reform agenda is making an already difficult process harder still. Many cases that end up going through the court system will involve vulnerable people in difficult circumstances, such as cases involving children going into care. By limiting the processes by which people interact with the court system, along with the continued closure of the estate, we are setting up barriers that will in turn prevent full access to justice, and particularly the ability of many to access their nearest court Following the Lord Chancellor’s recent response to the "Fit for the future: transforming the court and tribunal estate" consultation, I share the concerns of groups such as the Law Society that have drawn specific attention to the accessibility of our future court system. I am disappointed that the response categorised a reasonable journey as one that allowed court attendees to leave home no earlier than 7.30 am to attend a hearing and return home by 7.30 pm the same day, using public transport where necessary. For those who have caring responsibilities, family or childcare arrangements and for disabled people and the elderly, a 12-hour window is far from accessible. Some may have access to a car, but those who rely on public transport could have numerous legs to their journey and, given that thousands of bus routes have faced being cut under this Government, it is inevitable that there will be a detrimental impact on the ability of many to get to court in a reasonable time. This could affect their ability to access justice.