argyrotsipi/train-dataset huggingface dataset:
Tax Credits: Concentrix — House of Lords, 2016-09-14
Topic: Macroeconomics
George Young (Conservative, Centre-right): My Lords, with the leave of the House, I shall repeat as a Statement the response to an Urgent Question given in the other place by the Financial Secretary to the Treasury on the activities of Concentrix in relation to tax credit investigations. The Statement is as follows. "Mr Speaker, the Government recognise the importance of tax credits to individuals and families who are struggling to make ends meet. But it is also important that this support reaches the people who really need it. That is why HMRC works hard to check that it is making the correct payments, and to tackle any fraudulent claims We must acknowledge that error and fraud does exist in the system and should be addressed to ensure that taxpayers’ money is spent correctly. As part of this work, HMRC engaged Synnex-Concentrix Ltd in 2014 to help to check people’s eligibility. As a result, almost £300 million worth of incorrect payments have been identified I want to reassure the House on two key points: first, Concentrix was paid only when making the right decisions—it would not receive payment for taking someone’s money away wrongly. Secondly, Concentrix was not allowed to engage in "fishing expeditions" or pick on vulnerable claimants at random. Where there was evidence to suggest that a claim might not be correct, Concentrix wrote to claimants to seek further information and confirm their eligibility I realise that it can be stressful for someone to receive such a letter but it is right that we investigate the full picture, with contributions from claimants themselves, to ensure that we make the right payments. That is why both Concentrix, and HMRC where it does the same work, always send a letter and give claimants 30 days to provide information before taking any further action. It is important that people do indeed respond, and that they get in touch if they are struggling to respond to any of the questions However, despite the best efforts of the staff manning the phones, with a high volume of calls in recent weeks, Concentrix has not been providing the high levels of customer service that the public expect and which are required in its contract. HMRC has therefore given notice that this contract will not be renewed beyond its end date in May 2017. HMRC is also no longer passing new cases to Concentrix, but instead is working with it as a matter of urgency to improve the service that it provides to claimants and resolve outstanding cases. I can confirm to the House that 150 HMRC staff have been redeployed with immediate effect to help it to resolve any issues that people are having with their claims as quickly as possible I realise that colleagues on all sides of the House are concerned to get difficult cases resolved and assist vulnerable constituents appropriately. In addition to the resources that I have already referred to, I have arranged a drop-in session for parliamentary colleagues in Room B1 in Parliament Street between 9.30 am and 11 am tomorrow, at which HMRC officials will be available to offer guidance to colleagues, should that be helpful."
Tax Credits: Concentrix — House of Lords, 2016-09-14
Topic: Government Operations
George Young (Conservative, Centre-right): I am grateful to the noble Baroness for her comment. As I said, this contract was outsourced in 2014, when there was a coalition, and I would not rule out all outsourcing by government departments as a matter of principle. As for this particular case, as I have just made clear, it will not be outsourced in future; the work will be taken in-house. As we develop the new process of migrating from tax credits to universal credit, we will learn the lessons that have become clear in this case.
Tax Credits: Concentrix — House of Lords, 2016-09-14
Topic: Government Operations
George Young (Conservative, Centre-right): As for HMRC, this is the only enforcement function that has been contracted out. There are other contracted-out arrangements—for example, for IT—but this is the only enforcement contract that has been outsourced and, as I said, it will not be outsourced when the contract expires next May.
Tax Credits: Concentrix — House of Lords, 2016-09-14
Topic: Macroeconomics
Anne McIntosh (Conservative, Centre-right): My Lords, I take this opportunity to congratulate my noble friend the Minister on his appointment. Does this whole sorry saga not point to the fact that working family tax credits were simply too complicated in the first place and why they are in need of such fundamental reform?
Tax Credits: Concentrix — House of Lords, 2016-09-14
Topic: Social Welfare
George Young (Conservative, Centre-right): I am grateful to my noble friend for her welcome and I miss sitting next to her in this House. The WFTC is a complex system and in the Statement and response that my honourable friend gave in the other place, she referred to the complexity. As I said in response to an earlier question, all these cases will over a period of time—some six or seven years—be migrating to universal credits. We hope to learn from the complexity to which my noble friend referred in devising a better system than the one we have.
Policing and Crime Bill — House of Lords, 2016-09-14
Topic: Law and Crime
Jane Scott (Conservative, Centre-right): First of all, I make the House aware of my job as a leader of Wiltshire Council, which is on the register of interests. I have looked at these clauses on collaboration of emergency services and I would have preferred the Government to have been stronger. On considering the opportunities to collaborate, I quite agree with the noble Lord, Lord Harris, that there is a lot of good collaboration already going on, not just between fire and police but with local authorities as well. In Wiltshire, there are police stations in all the main hubs; they are not just front offices. We have guns and CS gas and response cars outside. That has meant that some of our major police stations have been able to close, saving huge amounts of public money. In Wiltshire, we also do all the police’s IT and we manage their project management. It is quite usual to see the chief constable and the PCC in my offices, working together with my officers. That is good collaboration. This should continue and the Government need to encourage more authorities to do that more readily There are, however, barriers to further collaboration. In Wiltshire, we would have loved to have joined both fire and police under our PCC. That would be the best use of public resources, not just financial, but people and assets as well. But we cannot do that now, because Wiltshire fire and rescue, earlier this year, joined with Dorset fire and rescue. Dorset police work with Cornwall and Devon. Wiltshire police work in collaboration on major crimes with Avon and Somerset and Gloucester. There are two PCCs—the whole thing is a muddle. The barrier is that there is no co-terminosity between different public service authorities and this is, I think, probably getting worse. If Wiltshire or any other authority were to ask to change the joining up of fire authorities or police authorities to make them co-terminus with the local authority, would the Minister listen to that request so that we could perhaps have properly joined-up public services? Health is a thing on the end; I think that is a more difficult discussion. In Wiltshire, we could get fire, police and a local authority working very closely together, saving huge amounts of money. Can we look at the areas that are barriers to doing that?
Policing and Crime Bill — House of Lords, 2016-09-14
Topic: Law and Crime
Elizabeth Redfern (Conservative, Centre-right): My Lords, Clause 2 concerns collaboration, and I see that in terms of further collaboration between services. I declare my interest as leader of North Lincolnshire Council, as noted in the register of interests. In Committee, we must highlight the importance of this issue in strengthening and building the capacity and accountability of the police service As we know, the profile of demand for all emergency services is changing. I am pleased to say that even the fire and rescue services have seen a steep decline in the number of calls made to them. Many people now have fire detectors, which has led to a reduction in the number of call-outs. Conversely, there has been an increase in demand for the ambulance service, while a large proportion of police activity has been directed towards public protection Collaboration presents a real opportunity for emergency services to increase their efficiency and effectiveness, maximise resources and improve the service delivered to the public while giving value for money. Seeking greater integration with other elements of the criminal justice system also offers great benefits. Sharing good governance structures with other services such as fire and rescue services could open up a desire for collective working, resulting in real efficiency gains. With a joint delivery of training, fleet, logistics and the collocation of premises, a fully integrated prevention and community protection team, formed from a police and fire joint operation team, could plan all operational activity across these emergency services. Therefore, today’s debate must be about endorsing collaboration to make significant savings through the multiagency implementation of a hub to transfer incident data. We know that quicker, smarter and more advanced technologies are operated by emergency partners when more than one service is required at an incident, again saving operator hours per year The more we can do to improve taxpayers’ value for money and improve our service to our communities, the better it will be, and the Bill will give that opportunity. This is not about the takeover of one emergency service by another. There is a distinction between operational police and firefighting which should always be recognised. Like my noble friend Lady Scott, I do not have experience of the police and fire services being co-terminous. Lincolnshire is progressing through devolution and, at the moment, part of the county is served by Lincolnshire PCC while the northern part comes under Humberside. We hope that that anomaly can be looked at so that we can move forward on it.
Policing and Crime Bill — House of Lords, 2016-09-14
Topic: Government Operations
Susan Williams (Conservative, Centre-right): As I said, a collaboration agreement could vastly improve the quality of a service, which is a good thing, but it may not save any money. However, the improvement of the quality of that service may be deemed to be very effective in that collaboration agreement. It obviously ties to both: it could increase the efficiency or it could increase the effectiveness. The happy outcome is that it might improve both. I hope that that is a decent explanation.
Policing and Crime Bill — House of Lords, 2016-09-14
Topic: Government Operations
Susan Williams (Conservative, Centre-right): If two PCC areas came to the Government with a proposal for change, the Government would consider it, just as in devolution where the Government considered any proposals that came forward. For example, just thinking of home, if Manchester and Cheshire wanted to come together—I am not saying they do—they could put forward a proposal. I hope that I have answered all noble Lords’ questions and that the noble Baroness will be content to withdraw the amendment.
Policing and Crime Bill — House of Lords, 2016-09-14
Topic: Government Operations
Caroline Chisholm (Conservative, Centre-right): No, that is not the reason. As I was saying, the strength of the concordat, which is making real changes in many places to services at the local level, is the flexibility that comes from it being a local voluntary agreement. That is its main strength: it means that all local partners who can make a difference can be involved, rather than having an inflexible list of partners set out in law. Similarly, this enables every local concordat partnership to agree actions that make sense in its area.
Policing and Crime Bill — House of Lords, 2016-09-14
Topic: Law and Crime
Caroline Chisholm (Conservative, Centre-right): I cannot answer that. We have to give these agreements time to work; a lot of them are quite newly put together, and it may well be that it has not been worked out where they need specific people to deal with the problems that are happening. On the whole, where they are working, they are working well. They have led to collaboration between the police and all the emergency services, such as the health service, to come together to find where they need extra help in the areas where they have problems.
Policing and Crime Bill — House of Lords, 2016-09-14
Topic: Social Welfare
Caroline Chisholm (Conservative, Centre-right): I am not suggesting that where there is no concordat, people are not receiving good help. The whole point is that you do not have to have a concordat; it is voluntary. That is the strength of it. It is not always necessary to intervene in everything. People should be allowed the flexibility to organise their arrangements as they feel fit for their area.
Policing and Crime Bill — House of Lords, 2016-09-14
Topic: Law and Crime
Caroline Chisholm (Conservative, Centre-right): I am sure the noble Lord is correct that the use of Section 136 has gone up in the 2015-16 data, but perhaps that is not necessarily a negative. It could be that it reflects better understanding between the police and their partners of what is happening. From statistics that I have, the use of police cells as a place of safety is down by 50%, so that must show that something is working well somewhere. I invite the noble Lord to withdraw his amendment.
Policing and Crime Bill — House of Lords, 2016-09-14
Topic: Government Operations
Caroline Chisholm (Conservative, Centre-right): I thank noble Lords for taking part in this debate. I understand from the noble Baroness, Lady Hamwee, that these are probing amendments designed to tease out how collaboration may be varied. It is of course vital that collaboration agreements can be amended where appropriate to reflect local developments and to ensure the best outcomes for the public they serve. There may be a number of reasons to vary a collaboration agreement, perhaps to include a new partner to the agreement or to change participant roles and responsibilities. Clause 4(8) is simply intended to make it clear that such variations may be made. In locally agreeing to vary the terms in an existing collaboration agreement, the parties will in effect create a new or subsequent collaboration agreement. Such an agreement would be subject to all the provisions that pertain to collaboration agreements. I hope that clarification reassures the noble Baroness and that, accordingly, she will be content to withdraw her amendment.
Policing and Crime Bill — House of Lords, 2016-09-14
Topic: Government Operations
Gary Porter (Conservative, Centre-right): My Lords, I shall speak briefly to the remarks of the noble Lord, Lord Harris, about the elected mayor. There is no confusion about that: the Secretary of State made it quite clear in a public statement last week that the 11 deals on the table would not be renegotiated and that the mayor was a mandatory requirement. The noble Lord sitting behind the noble Lord, Lord Harris, will be aware that the north-east deal fell over last week because they would not agree on a mayor; five of the authorities would not agree and that deal was rejected by the Government. They have made it quite clear that a mayor is mandatory for those devolution deals. It would be unhelpful for this House to spread any more confusion about that.
Policing and Crime Bill — House of Lords, 2016-09-14
Topic: Law and Crime
Susan Williams (Conservative, Centre-right): I thank noble Lords who spoke so articulately to this group of amendments, particularly the noble Lord, Lord Bach, who is the only PCC in both Houses of Parliament. To hear his experience is incredibly helpful. My noble friend Lady Scott also articulated very well some of what I will say. I think we know how Leicestershire and Rutland will proceed in due course On what the noble Lord, Lord Harris, calls "timidity", the Government came into office with a clear manifesto commitment to, "enable fire and police services to work more closely together and develop the role of our elected and accountable Police and Crime Commissioners" If the Government had been dictatorial and autocratic in what they expected, I am sure there would be a lot more complaints in both Houses. The provisions in Part 1, including those in Clauses 6 and 8 and in Schedule 1, give legislative effect to that commitment. Noble Lords have a proper role to play in scrutinising the details of the Government’s proposals.
Policing and Crime Bill — House of Lords, 2016-09-14
Topic: Government Operations
Susan Williams (Conservative, Centre-right): My Lords, I talked about the provisions in effect being piloted as some areas will go first. Not every area will move at the same pace, so clearly it will be a matter for local determination. Some PCCs might come forward with proposals in 2017 and others in 2018. The Bill will also be subject to post-legislative review in the normal way. Consulting on the proposals is—
Policing and Crime Bill — House of Lords, 2016-09-14
Topic: Government Operations
Susan Williams (Conservative, Centre-right): Being of Haringey, the noble Lord probably has a far better idea of what efficiency savings have been achieved over those years. It is funny that he said that the mayoralty of London has been such a great success. It has been, but there was huge scepticism about it among many people and across parties when it began. I made the point about the noble Lord, Lord Bach, because, as time goes on, people are seeing the merit of having very accountable leadership at the top of organisations I return to the point on consultation. The Government have already consulted on their proposals for emergency service collaboration and that consultation informed the development of the clauses in the Bill. PCCs will undertake further local consultation on their business case, which brings me back to the question asked by the noble Lord, Lord Rosser, about the alternatives. Clearly, things evolve locally and change over time, but I do not think that they will be consulting on alternative proposals.
Policing and Crime Bill — House of Lords, 2016-09-14
Topic: Law and Crime
Caroline Chisholm (Conservative, Centre-right): My Lords, the noble Baroness, Lady Hamwee, has indicated that these are probing amendments, designed, in the cases of Amendments 14, 32 and 100, to provide some reassurance to those persons to whom a liability is owed that they will not be disadvantaged by a scheme transferring the liability. I appreciate that assurances on liabilities are important when considering arrangements for their transfer from an existing fire and rescue authority to a new PCC-style FRA or to a chief constable Statutory transfer schemes of this kind are well precedented. Indeed, I might add that the Police Reform and Social Responsibility Act 2011 directly transferred all property, rights and liabilities of the old police authorities to the new police and crime commissioners or other local policing body. We have adopted the usual approach here of not requiring the consent of affected persons to the transfer of property, rights and liabilities. Once a Section 4A order is made, the existing fire and rescue authority will cease to exist and it is therefore right that all property, rights and liabilities held by the existing FRA should be transferred. If a person to whom a liability was owed was given an effective veto as to the transfer, that would arguably necessitate the preservation of the existing FRA alongside the new PCC-style FRA. This is a recipe for confusion and muddle However, I reassure the noble Baroness that the new PCC-style FRA, or the chief constable, to whom liabilities are transferred will take on the contractual obligations in respect of those liabilities, including, for example, the repayment of any debt. The person to whom the liability is owed will not be disadvantaged On Amendment 15, I hope I can reassure the noble Baroness that the approach taken in the Bill to the modification of a transfer scheme is the right one. The power to make modifications is designed principally to ensure that, should it be necessary, corrections may be made to a transfer scheme, particularly to address any errors made regarding the persons to whom rights or liabilities have transferred. As I am sure the noble Baroness appreciates, such transfer schemes can be complex and it is important to safeguard the ability to make revisions. These would need to be effective from the date at which the transfer came into being, rather than the date when the modification was made. To provide otherwise would risk disadvantaging a person, for example, to whom a liability was owed. I assure her that such modifications will be made only where there is agreement to do so between the affected parties. On the basis of these reassurances, I trust that the noble Baroness will be content to withdraw her amendment.
Policing and Crime Bill — House of Lords, 2016-09-14
Topic: Law and Crime
Caroline Chisholm (Conservative, Centre-right): My Lords, I recognise that there are quite a lot of amendments in this group. It is more like reading War and Peace than a group of amendments but not quite as gripping or enjoyable. However, as my noble friend Lady Williams explained in her letter of 7 September to the noble Lord, Lord Rosser, these amendments are essentially minor and technical in nature, and ensure that the provisions in Part 1 of the Bill can operate as intended In particular, the amendments ensure that the provisions in respect of the new PCC-style fire and rescue authorities, whether operating under the governance model or single-employer model, are properly aligned, with appropriate modifications, with existing statutory provisions relating to policing and fire and rescue authorities. For example, the amendments apply the existing provisions in the Police Reform and Social Responsibility Act 2011 in respect of the handling of complaints against PCCs to the new PCC-style FRAs. This ensures that complaints against a PCC, whether in respect of his or her policing or fire and rescue functions, are handled in a consistent fashion I should also single out Amendments 38 and 105, which are subject to amendments tabled by the noble Lord, Lord Paddick. The Bill already provides in new Section 4L of the 2004 Act a power to apply, with any necessary modifications, relevant legislation relating to police and crime commissioners to a PCC-style FRA. Similar powers are needed to apply, with any necessary modifications, relevant provisions of fire and rescue-related legislation to the chief officer and his or her staff where the single employer model is in operation These new order-making powers would be used in particular to ensure that references to employees of an FRA can continue to operate as intended under the single-employer model, where they will become employees of the chief constable—for example, to ensure that they have the relevant powers and functions necessary to perform their fire-fighting functions. A similar power is taken in respect of the single-employer model under combined authority mayors At this point, I suggest that the noble Lord, Lord Paddick, speaks to his amendments, and I will then respond. I beg to move.