Summer Adjournment — House of Commons, 2018-07-24
Topic: Housing
Ruth Smeeth (Labour, Centre-left): I wish to speak briefly on a matter that is of great concern to some of my constituents and that, unfortunately, I could not raise at MoHoCoLoGo questions yesterday. That matter is the way in which big housing developers across the UK are failing in their responsibilities to homeowners and residents. This country has a housing crisis; that much is clear. We desperately need more homes, affordable homes and a greater variety of housing stock in order to meet our needs both now and going forward. As a proud representative of the Potteries and chair of the all-party parliamentary group for ceramics, I would add that we should be making sure that we are using British ceramics in every home that we build—what could possibly be better than Staffordshire bricks and tiles? However, as great as our ceramics are, I am here today to discuss the quality of the finish of some of our new homes. This is a very real problem in my constituency. For months, my constituents on the Bluebell Croft estate and elsewhere in Kidsgrove have been forced to live among unfinished roads and shoddy workmanship because the housing developer, Taylor Wimpey, has simply not bothered to finish the job I can testify to the appalling state that the estate has been left in. Roads have not been tarmacked and have been left with raised metalwork, which poses a hazard to drivers. Kerbs and pavements have been left damaged or unfinished. A playground built within the estate has a range of safety issues that have not been addressed, and we are now in the school holidays. It has taken one resident nearly a year to get the streetlights outside her house switched on Throughout all this, Taylor Wimpey has refused to engage with its customers. One resident, who has been complaining to the company since she moved in last December, told me that she has been fobbed off every single time. The company has ignored communication from the local councillors for the area and has now ceased to respond to correspondence from me. When invited to attend a public meeting, its representatives declined. This is simply unacceptable. On its website, Taylor Wimpey describe itself as a "community developer" that is "committed to working with local people, community groups…and local authorities". This is an audacious description, including almost every group that has been systematically ignored by Taylor Wimpey in my constituency My constituents are not the only people to have suffered in this manner, and Taylor Wimpey is not the only big housing developer to believe that it can ride roughshod over local communities. All too often it seems that it is those homes at the affordable end of the market that are most likely to be left incomplete as developers cut costs wherever they can, bulking up their profit margin at the expense of their customers. When it comes to good quality house building, it appears to be one rule for the rich and another for the rest of us What is happening in Kidsgrove is not an isolated incident. It is a snapshot of an issue that is recurring up and down our country. Last year, a YouGov survey for the housing charity Shelter found that 51% of homeowners in recent new builds in England had experienced major problems with their properties. These included unfinished fittings, problems with construction and faults with their utilities. More than half of people purchasing these new homes are unsatisfied with their purchase. In what other industry would these statistics be considered acceptable If a car manufacturer sold half its vehicles with faulty steering or a water company only managed to get water to half our taps, there would rightly be a national uproar. Yet in our desperation to tackle a very real housing crisis, we have allowed developers to build properties quick and cheap without fear of the consequences. All too often, the behaviour of these big developers goes unchallenged. They have money, expensive law firms and huge PR budgets to make sure it stays that way. But it is my role, and the role of each and every one of us in this place, to ensure that our constituents’ voices are heard. Money may be a great amplifier, but so is democracy It is about time that housing developers who act in this way have their mistakes brought to light and are made to answer for them. Taylor Wimpey proudly declares that its company’s history can be traced back more than 100 years. I need it to understand that my constituents cannot wait 100 years for it to find a conscience.