Review of the Gambling Act 2005 — House of Commons, 2021-07-22
Topic: Domestic Commerce
John Flasby Lawrance Whittingdale (Conservative, Centre-right): The right hon. Gentleman is quite right to draw attention to the threat posed by the black market, as the hon. Member for Strangford (Jim Shannon) did in his intervention. That is certainly something we need to bear in mind. It is very important that we create a safe space where people are given protection if they are gambling online, but we do not want to drive them away from the regulated sector and into the black market. That is certainly something that we will bear in mind during our consideration of these things We are looking at whether further controls for play online would be effective in preventing gambling harm, including whether greater controls are needed at account or product level. We are also working closely with the Gambling Commission on its parallel work to improve how operators interact with customers, and we will ensure that any new checks that it introduces to increase protections for those who are financially vulnerable, binge gambling or losing significant amounts over time harmonise with the aims of our own review While it is the case that more people are now gambling online, the land-based sector is still very important in our gambling landscape, and of course it accounts for more than four fifths of the jobs in gambling. I absolutely recognise the important social role that some gambling clubs play in communities. We know in particular that bingo clubs attract a wide demographic of players who rely on those places as spaces to socialise and see friends. I am looking forward to my visit to Buzz Bingo in Clacton-on-Sea on Monday We recognise the importance both of a well regulated sector that keeps people safe wherever they choose to gamble and of a strong gambling industry that supports jobs. I will not repeat what I said last week about the casino sector, but as my hon. Friend the Member for Blackpool South knows, there is a need to look at the existing restrictions within that sector. In some cases, they have become steadily more anomalous, and they clearly need to be updated Another matter that we are considering is consumer redress, which has featured in a lot of the submissions to our call for evidence and in the public discourse. It is a condition of their licence that gambling operators must provide customers with free access to alternative dispute resolution services to handle complaints. That applies where customers are unhappy with an operator’s service or its response to a complaint, for example about paying out on a bet I recognise, however, that the current arrangements deal only with contractual disputes and do not allow for individual resolution if a complaint is about whether the operator has breached its social responsibility obligations, for example by failing to step in when someone shows signs that their gambling is getting out of control. That means that consumers may end up having to pursue action through the courts. Understandably, concerns have been raised that the current system makes it difficult for individuals to seek compensation or support. We are looking carefully at the evidence in that area My hon. Friend talked about the Gambling Commission. The commission has broad powers under the Gambling Act that enable it to tackle new and emerging risk through licence conditions without the Government having to take legislation through Parliament. In the past 18 months, for example, the commission has banned gambling on credit cards, tightened rules on VIP schemes and introduced new rules to limit the intensity of online slots, as well as permanently banning reverse withdrawals. We are consulting on and have now approved proposals for a fees uplift for the commission, which will take effect from 1 October for remote operators and from April next year for the land-based sector. This will allow the commission to continue to cover its costs. As my hon. Friend will know, a new chief executive, Mr Andrew Rhodes, has just been appointed to the commission and we are in the process of selecting a new chair. The commission is undergoing a reboot and we are looking at its powers and performance as part of the review My hon. Friend mentioned advertising. It is too early, I think, to say where we will end up on the issues around it, but we are looking at the evidence very closely indeed. It is worth emphasising that there are already many rules that govern gambling advertising in this country. The UK advertising codes make it clear that all gambling advertising must be socially responsible, that it must not be targeted at under-18s and that its content must not encourage irresponsible gambling behaviour. Gambling adverts are not permitted to be shown in or around children’s programmes. Compliance with the codes is a licence condition, so breaches can and do result in enforcement action by the Gambling Commission. Licence conditions also set out additional controls on gambling advertising, and the gambling industry code for socially responsible advertising includes rules such as the 9 pm watershed on most television advertising and the whistle-to-whistle advertising ban around live sports I am grateful to my hon. Friend for allowing us an opportunity to debate the issues. As I say, work is ongoing, particularly on scrutinising the 16,000 submissions that we have received as part of the review. I look forward to coming back to the House later this year with a White Paper that sets out our conclusions and recommendations Madam Deputy Speaker, may I end by wishing you, my hon. Friends, all hon. Members and all those who work for us so well in this House a very happy recess?