War Pensions and Armed Forces Compensation Scheme Payments — House of Commons, 2022-03-28
Topic: Defense
Richard James Shannon (Democratic Unionist Party, Right): The right hon. and gallant Gentleman reminds us all of the conflict and the 30-year war against the IRA in Northern Ireland, where he and others in this Chamber served gallantly and expertly for us. He is right that there are many in Northern Ireland who still live those battles every day and fight the demons that attack them. I served alongside many people on whom the trauma of what they saw, what they endured and the friends they lost left a lasting impression; unfortunately, some took their own lives. That is a salient reminder of what the right hon. Gentleman is saying, and I know that from his own experiences he can confirm it better than most in this Chamber. I thank him from the bottom of my heart for all that he did for us in Northern Ireland One of my concerns is that when the scheme was envisaged, the number of beneficiaries was not accounted for in the mechanisms designed to deliver the scheme, which has resulted in unacceptable delays in sorting out payments. The additional pressure of trying to jump through the hoops is putting more strain on those who are already physically and mentally suffering. That needs to be addressed completely I thank charities such as SSAFA, the Royal British Legion, Help for Heroes and particularly Beyond the Battlefield, a charity in my constituency that will have the first centre in Northern Ireland dedicated especially for veterans to go and stay. I have invited the Minister to come along and open it, probably in May, and I very much look forward to that. The scheme appears to focus on one-off payments, but the reality is that many who have suffered life-changing injuries have conditions that are evolving and deteriorating and that necessitate coming back to the scheme for additional payments. That has not been well handled; reassessments appear to be taking too long and are often hamstrung by an over-complex process in which veterans and their families have been placed at the periphery, not the heart. Instead of being about the outcome, it is all about the process, which is the wrong way round That leads me on to another concern, which is that the process is not independent enough. In effect, medical professionals funded by the MOD through Veterans UK are marking their own homework, with insufficient scrutiny applied to the process, the outcomes and the appeals. To be clear, my main concern is that Veterans UK is insufficiently resourced to manage the scheme effectively and that veterans and their families are suffering directly It is clear that Veterans UK is being asked to do too many things at once, with insufficient staffing, an outdated IT system and an over-reliance on paper-based records. It is not networked up with other agencies such as the NHS, the Department for Work and Pensions or the judiciary overseeing appeals, so paperwork, medical reports, appeals and so on are all taking far too long. The much-heralded digitisation of Veterans UK is underfunded, unambitious and already running well behind. The likelihood is that by the time the process is complete, long backlogs will have built up with veterans waiting needlessly for outcomes: the technology will have moved on, but yet again veterans will be lagging behind I further point out to the Minister that Veterans UK is operating without defined priorities, so veterans awaiting the outcome of the armed forces compensation scheme are competing with veterans awaiting that of the war pensions scheme. Both groups are up against myriad veterans who are appealing previous outcomes or making complaints about poor processes or medical diagnoses from Veterans UK that are at odds with their own NHS consultants’ reports. They, in turn, are in the same queue as veterans waiting for the long-promised veterans’ ID card, which is being issued only to service leavers, not to veterans I am conscious that the three Front Benchers need to wind up, so I will conclude. The very existence of Veterans UK at its HQ at Norcross, where all these schemes and complaints are supposed to be managed, has been subject to a review. I support the scheme, as I think we all do, but we want to see it doing better. Like other hon. Members, I have only briefly been able to highlight the practical operational issues that show that change is needed, and needed soon It is time to get it right. Improvement is needed, and our veterans deserve better. These men and women have offered their all. There is no excuse for such treatment under a scheme that is designed only to help. I look forward to hearing how the Minister and his Department will address my and all our concerns and, more importantly, how they will provide the resources that are critical to doing better, enabling the scheme to work and operate well, as it is supposed to.