premise: B: like the customer is always right and you know, no matter how crabby you might be over the phone, they are very understanding and, uh, they ma- make sure things are set properly if you're any way dissatisfied with their merchandise. A: That's really good. It use to be like that. B: Uh-huh. A: But,  I don't think most places are like that anymore.
hypothesis: most places are like that anymore