Category: ADVOCATE

         PATIENT SERVICE REPRESENTATIVE       Summary    Seeking a position using strong organizational skills, superb communication skills and interest in management position with the reputed organization that rewards loyalty, hard work, dependability and positive results in the team environment.      Skills            Maintains strict confidentiality      Knowledge of HMOs, Medicare and Medi-Cal      Medical Manager Software      Electronic Medical Record (EMR) software      HIPAA compliance      Patient-focused care      Strong work ethic      Team player with positive attitude          Proven patience and self-discipline      Personal and professional integrity      Relationship and team building      Staff training and development      Effectively influences others      Critical thinking proficiency      Cultural awareness and sensitivity              Experience      Patient Service Representative   03/2015   to   Current     Company Name   City  ,   State        Trained  new hires and   in-house staff members in evaluation, data collection, analysis and reporting strategies.      Oversaw data queries and made sure that they were rectified in the most efficient manner.      Answered phone calls, emails, letters and faxes and efficiently provided accurate information and responses.     Guided and handled 16 -employees including assistants; HR assistant (hiring of employees and assisting in  appraisals for performance and corrective action) responsible for arrangement, resolving employee discrepancies .  Ability to handle high volume of inbound and outbound calls, and concluded the nature of calls.As well as assisted callers to the proper Physician.  Successfully organized appointments between Physicians and Patients, responsible for typing reports, memos and other correspondence as well as established accuracy, consistent, detail-oriented and capacity to carry higher responsibility.  Proficient in Windows, Word, Excel, Access, PowerPoint, ect.  Efficient in registration of patients,  verifying patient Demographics , entering data and verifying patients insurance, scheduling patients via IDX, scan patient documents.  Sending messages to pediatric, adult, and specialty physicians in Clinicare.  Paging Physicians through Perfect Serve.  Knowledge of Medical Terminology and Health Care related Training.  Capable of managing multiple tasks with an emphasis on retaining quality standards.  Ability to quickly assess and prioritize projects and office tasks.  Proficient at evaluating problems and quickly devising practical solutions.  Handle cash, receipts ,and tracked cash withdrawals.          Human Resource Assistant, Supervisor/Call cneter Supervisor   12/2011   to   03/2015     Company Name   City  ,   State        Properly directed inbound calls in phone queues to improve call flow.    Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.    Led a team of customer service representatives to increase service center profitability.    Assisted with the development of the call center's operations, quality and training processes.    Selected and interviewed candidates for all available positions.  Conducted telephone and onsite exit interviews for all employees.   Worked closely with HR business partners to facilitate year-end talent reviews and articulate team strengths.   Helped training and development staff with all aspects of training coordination.      Assisted customer service with inbound and outbound calls regarding all HR inquiries.    Created social media initiatives for new employee search strategies.    Drafted department-specific employee announcements.    Partnered with the IT department to create a streamlined onboarding process for new hires.               Salon Manager/ Receptionist   01/1999   to   01/2011     Company Name   City  ,   State       Created repeat business by developing long-term relationships with regular customers.   Enforced safety procedures in accordance with facility policies and government regulations.      Accountable for all staff development, budgeting and supply ordering.    Worked closely with Salon team  to produce  repeat clientel .      
 Re-designed
     every business form, containing time & inventory sheets and
     appointment calendars to increase clarity and effectiveness. Increased
     product sales by 53% within first quarters as Salon Manager.    Developed productivity of management by
arranging bi-monthly meetings to talk about accomplishments, matters and room
for enhancement   Resolved guest complaints.            Customer Service Sales Associate   01/1996   to   01/1999     Company Name   City  ,   State      Fielded an average of 150 customer service calls per day.    Recommended and helped customers select merchandise based on their needs.    Exchanged returned merchandise for customers quickly and efficiently.        Confirmed that appropriate changes were made to resolve customers' problems.    Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.    Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.    Informed customers about sales and promotions in a friendly and engaging manner.    Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.    Trained new employees on company customer service policies and service level standards.          Education and Training      Bachelors of Arts     2011       Harrington College of Design            Skills        Patient-focused care        Excellent interpersonal skills          Compassionate and trustworthy caregiver            Time management              Detail-oriented                Effectively interacts with patients and families.                  Medical terminology                    Charting and record keeping