Category: AVIATION

           CUSTOMER SERVICE AGENT         Professional Summary    Customer Service Agent with 10 years of experience in helping people with their everyday needs and
concerns over the phone and in person. Experience with handling complex inquires and situations with
discretion and efficacy at all times.      Skills          Microsoft Office  Art  Clients  Documentation  Facsimile  Forms  Materials  Mediation  Microsoft Office  Office machines      Photocopiers  Policies  Quality  Safety  Scanners  Supervision  Telephone  Troubleshooting  Voice mail  Well organized            Work History      Customer Service Agent  ,     11/2020   to    Current      Company Name    –    City  ,   State        Assessed passenger documentation to determine destinations and to assign boarding passes.  Confer with customers to determine their service requirements and travel preferences.  Replied to inquiries regarding schedules, accommodations, procedures, and policies.  Provide clients with assistance in preparing required travel documents and forms.  Responded politely to passenger complaints regarding ticketing and baggage handling.         Customer Service Representative  ,     01/2010   to   12/2020       City  ,   State        Consulted with customers by telephone or in person to provide information about products or services.  Operate office machines such as, photocopiers and scanners, facsimile machines, voice mail systems,
and personal computers.         Customer Service Agent, G2 Secure Staff  ,     12/2016   to   11/2020       City  ,   State        Examine passenger documentation to determine destinations and to assign boarding passes.  Provide boarding or disembarking assistance to passengers needing special assistance.  Confer with customers to determine their service requirements and travel preferences.  Replied to inquiries regarding schedules, accommodations, procedures, and policies.  Provide clients with assistance in preparing required travel documents and forms.  Responded to passenger complaints regarding ticketing and baggage handling.         Recreation Assistant  ,     10/2016   to   12/2016     Company Name    –    City  ,   State        Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety.  Organize, lead, and promote interest in art, crafts, sports, games, camping, and hobbies.  Meet with staff to discuss rules, regulations and work-related problems.         Library Assistant  ,     10/2013   to   12/2013     Company Name    –    City  ,   State        Maintain photocopiers, scanners, computers, and instruct patrons in proper use of such equipment.  Oversaw check-in and check-out process of library books and materials at circulation desk.  Replied to patrons' questions and assisted in finding materials requested.         Education      AA  :   Interdisciplinary Studies/Social and Behavioral Sciences  ,   2016     Los Angeles Southwest College   -   City  ,   State           High School Diploma  :   General Studies  ,   2011     Junipero Serra High School   -   City             Work History      Customer Service Agent  ,   11/2020   to    Current      Company Name   –   City  ,   State      Assessed passenger documentation to determine destinations and to assign boarding passes.  Confer with customers to determine their service requirements and travel preferences.  Replied to inquiries regarding schedules, accommodations, procedures, and policies.  Provide clients with assistance in preparing required travel documents and forms.  Responded politely to passenger complaints regarding ticketing and baggage handling.         Customer Service Agent, G2 Secure Staff  ,   12/2016   to   11/2020       City  ,   State      Examine passenger documentation to determine destinations and to assign boarding passes.  Provide boarding or disembarking assistance to passengers needing special assistance.  Confer with customers to determine their service requirements and travel preferences.  Replied to inquiries regarding schedules, accommodations, procedures, and policies.  Provide clients with assistance in preparing required travel documents and forms.  Responded to passenger complaints regarding ticketing and baggage handling.         Recreation Assistant  ,   10/2016   to   12/2016     Company Name   –   City  ,   State      Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety.  Organize, lead, and promote interest in art, crafts, sports, games, camping, and hobbies.  Meet with staff to discuss rules, regulations and work-related problems.         Library Assistant  ,   10/2013   to   12/2013     Company Name   –   City  ,   State      Maintain photocopiers, scanners, computers, and instruct patrons in proper use of such equipment.  Oversaw check-in and check-out process of library books and materials at circulation desk.  Replied to patrons' questions and assisted in finding materials requested.         Customer Service Representative  ,   01/2010   to   12/2020       City  ,   State      Consulted with customers by telephone or in person to provide information about products or services.  Operate office machines such as, photocopiers and scanners, facsimile machines, voice mail systems,
and personal computers.         Skills     Microsoft Office,  Art, clients, documentation, facsimile, forms, materials, mediation, office machines, photocopiers, policies, quality, safety, scanners, supervision, telephone, Troubleshooting, voice mail, Well organized