Category: BANKING

         PROGRAM ASSISTANT         Professional Summary     Program Assistant with supervising experience and exceptional people skills. Versed in Daxko Operations, membership, childcare. Desires a challenging role as a Membership Coordinator.       Experience      Program Assistant  ,   07/2013   to   Current    Company Name   －   City  ,   State      Billing/Finance, to include: Purchase Orders, Childcare billing, refunds and credits for different programs.  Well versed in Daxko Operations.  Assist in training, supervising member services associates.  Assisted the Program Director with payroll and interviews for multiple programs.  Run weekly program rosters and reports.  Input member information and sell different programs.  File away CC statements and members information for various programs.  Review and approve financial assistance Email and mail out member invoices.  Answer incoming calls and emails about members accounts and programs.  Use varies office equipment, ie .Multi-phone systems, computers, fax machines, copy machines.  Ordered and distributed office supplies while adhering to a fixed office budget.  Managed office supplies, vendors, organization and upkeep.  Answered and managed incoming and outgoing calls while recording accurate messages.  Opened and properly distributed incoming mail.  Greeted numerous visitors, including VIPs, vendors and interview candidates.  Helped distribute employee notices and mail around the office.  Maintained a clean reception area, including lounge and associated areas.  Screened all visitors and directed them to the correct employee or office.          Front Desk/Customer Service  ,   11/2006   to   12/2010    Company Name   －   City  ,   State      member services including but not limited to access to health and fitness center, sales of membership and data entry.  Ensure that services are provided in a quality manner at all times.  Provide accurate information on activities and programs to members and participants.  Responsible for ensuring prompt and courteous service which is delivered to members/participants.  Controls access to health and fitness facility.  Knowledge of all program areas to members and participants as well as ability to refer patrons to the correct staff member when needed.  Ensures that accounting and related procedures are followed for cash reporting and merchandise sales.  Data entry for service desk staff close out and deposits.  Attend/participate in required monthly staff meetings.  Takes payments for programs and memberships.  Responsible for weekly and monthly reports.  Handle many tasks at one time under lots of pressure.  Answer multi-line phones, takes messages through email or hand written.  Make copies and also send out faxes.  Maintained a clean reception area, including lounge and associated areas.  Helped distribute employee notices and mail around the office.  Greeted numerous visitors, including VIPs, vendors and interview candidates.  Answered and managed incoming and outgoing calls while recording accurate messages.  Directed guests and routed deliveries and courier services.  Managed office supplies, vendors, organization and upkeep.          Mortgage Document Clerk  ,   03/2002   to   01/2003    Company Name   －   City  ,   State      Retrieving and Certifying Ginnie Mae, Fannie Mae, Freddie Mac, and FHLB loans.  Create loan folders and dividers.  Audit new loans to loan schedule.  Input loans on Trust System and FiTech/Empower.  Create new loan lists on Excel.  Update old loan lists weekly on Excel.  Answer and handle incoming calls pertaining to loan lists.  Finalize Ginnie Mae, Fannie Mae, Freddie Mac, and FHLB loans.  Make copies for employees.  Logging in documents on log in sheet and system.  Input documents Empower and FiTech.  Sort and File away documents.          Janitor/Clerk  ,   11/1996   to   02/2001    Company Name   －   City  ,   State      Employee of the month September 1997.  Recovered and organized all clothing records.  Supervised housekeeping and kept track inventory supplies for individual rooms.          Education      High School Diploma  :    1996    IOWA PARK HIGH SCHOOL   －   City  ,   State              Certifications      First Aid-October 2013 (American Safety & Health Institute)  CPR & AED Certification-October 2013 (American Safety & Health Institute)  Emergency Oxygen Certification-October 2013 (American Safety & Health Institute)        Skills      Excellent communication skills  Professional phone etiquette  Customer service-oriented  Microsoft Office/Excel/Powerpoint/Outlook/Word/Publisher  AS400  Daxko Operations