Category: INFORMATION-TECHNOLOGY

         SUPPORT & NETWORK SERVICES INTERN       Professional Summary     Technical Support Analyst  with technical and troubleshooting repair expertise. Team player who is flexible, reliable and adaptable to dynamic environments.      Skills        ·Able to research
and familiarize skill sets towards core technologies based on enthusiasm,
dedication, and motivation ·Knowledgeable with
installation and configuration of Windows-based operating systems (Windows XP,
Vista, 7, and 8) ·Experienced with the
installation and configuration of Ubuntu Linux whilst cognizant of Mac OS X
interactions ·Proficient with
virtualization and highly skilled with configurations inside of VMware  ·Skilled with
troubleshooting hardware and software issues within a network and support
services environment ·Able to document,
effectively communicate, and succeed within a group setting in order to become
a superior team player  Willing to work
individually whilst prioritizing tasks or projects and completing assignments based
on expected deadlines          Work History      Company Name    Support & Network Services Intern   |   City  ,   State   |   September 2014   -   December 2014     Customized and implemented Microsoft SCSM from SCCM in order to automate departmental organizational needs  Facilitated proper asset management and user onboarding processes tailored to the Student Affairs department  Worked with Network & Support Services team to learn more about the general campus and supported users  Attended regular meetings to coordinate and discover the expected outcomes and functions of Microsoft SCSM  Performed within a minimalized test environment in order to create runbook programming and custom templates  Shadowed student workers with incident management processes and workflows within Cherwell Service Management  Familiarized with ticket creation, priority, review, and remote desktop connections with respect to supported users  Imaged computers based on ImageNow software residing on the network and reflected changes in Active Directory  Discovered and learned AD DS, SCCM, and SCSM and interacted with the systems based on supervision  Assisted student workers with new computer installations and configurations as well as creating documentation  Alleviated phone call requests or questions for student workers based on working knowledge for ticket closure.         Company Name    Information Technology Lead Intern   |   City  ,   State   |   June 2012   -   June 2013     Worked with director on minimizing Windows XP machines and migrated to Windows 7 based on Spiceworks solution  Contacted Central IT when appropriate with regards to diagnosing distance education connections and supporting equipment  Deployed re-imaged hard drives or newly acquired assets for classrooms or professors based on priority scheduling   Assisted lab desk student workers with issues, cooperated with lab desk students on scheduling accommodations and support    Check out and manage the plethora of IT department equipment based on appointments in SharePoint or open door policy    Performed room checks to test equipment and replace faulty campus property during the semester breaks    Set up purchased assets within classrooms for students while retiring and recycling older systems.          Company Name    Information Technology Student Center Intern   |   City  ,   State   |   September 2011   -   December 2011     Resolved student center questions and arranged peer-to-peer tutoring/assistance with specific students in CSS program.  Prepared and delivered a Microsoft Office training session, training videos for the general public in a workforce environment.  Created and enabled multiple custom virtual machines in a sandboxed environment to distinguish networking and connectivity.  Continued research and interacted with Microsoft Windows, Macintosh OS X, mobile, and Linux operating systems.         Education      Bachelor of Science    Information Science & Technology    University of Wisconsin    City  ,   State   |   12-2014   Information Science & Technology       AAS        Waukesha County Technical College    City  ,   State            IT-Computer Support Specialist             |   12 2011          Accomplishments    ·UW-Waukesha Dean's
List ·WCTC Honor List ·Who's Who Program
– WCTC ·NTHS Member 2010 ·Phi Theta Kappa
Honor Society ·BCHS Honor Roll      Skills    Active Directory, AD, asset management, automate, hardware, CSS, documentation, hard drives, Linux, Mac OS, Macintosh OS, director, meetings, Microsoft Office, Windows 7, Microsoft Windows, Windows, Windows XP, network and support, Network & Support, network, networking, operating systems, organizational, processes, programming, research, scheduling, supervision, phone, test equipment, troubleshooting, tutoring, Vista      Additional Information      Able to document, effectively communicate, and succeed within a group setting in order to become a superior team player
Willing to work individually whilst prioritizing tasks or projects and completing assignments based on expected deadlines  HONORS/ACHIEVEMENTS UW-Waukesha Dean's List WCTC Honor List Who's Who Program - WCTC NTHS Member 2010 Phi Theta Kappa Honor Society BCHS Honor Roll