Category: HEALTHCARE

         SUPERVISOR       Summary     Accomplished results oriented leader with marketing and customer service experience. Exceptional organization, time management and multi-tasking abilities  with an MBA- Management/Finance.        Skills          Complaint handling and resolution  Self-motivated  In-depth knowledge of markets and relationships      Complex problem solver  Skilled negotiator  Self-motivated            Accomplishments     Qualified for  [Number]  quarterly sales bonuses by exceeding sales target by  [Number] %.  Leadership     Research    Implementation   Assisted in implementation of new tracking system that resulted in improved patient care.  Conducted research which led to the development of  [program] .  Served as key contributing member to Leadership team.         Experience     July 2015   to   Current     Company Name    City  ,   State    Supervisor        Responsible for the daily oversight operations of the call center, monitoring average call handle time (ACHT), telephone service factor (TSF), and adherence to schedules.  Supervise bargaining unit employees in joint efforts with the (UAW) union.  Manage Walk- In staff and their schedules to service incoming customers.  Assist in the assessment, development, implementation, and ongoing reporting of operational improvements as they relate to customer service metrics and process improvements of the call center.  Reduced my team average call handle and wrap time metrics by 200 seconds.  30% reduction).  Participate in meetings with the Account Receivable Department to improve members payment efficiencies and best practice implementation.         February 2013   to   July 2015     Company Name    City  ,   State    Clinical Administrative Assistant- Healthcare Administrator        Recruited, trained and managed the clinical medical staff and customer service representatives.  Directed medical receptionist operations, including scheduling, transportation protocols, and patient satisfaction.  Collected and secured patient co-pays and deductibles.  Improved patient attendance rates by 20%.  Responsible for developing and implementing patient and retention strategies.  Improved processes to ensure accurate electronic billing and reimbursement.  CMS-STARS Rating implementation and support.  Collaborated with social services and charitable organizations to provide resources to members of the local community- Served over 200 families 
Fidelis Secure Care
Medicare Advantage HMO (Dual Eligible).         October 2010   to   January 2013     Community Account Manager        Developed new and retained existing relationships with client base, resulting in 65% retention and 10% new membership leads.  Conducted in-service training to office/home managers regarding organizational protocols.  Completed weekly reports for nurse practitioners and physicians.  Verified client information to ensure proper insurance information and resolved customer service issues.         October 2009   to   October 2014     Company Name    City  ,   State    Administrative Assistant/ Home manager        Advanced to increasingly responsible positions, culminating in management role with oversight for a state certified Group home.  Directed 12 employees and managed inventory, merchandise and cost controls resulting in 20% annual savings.  Maintained high standards in sanitation and safety and complied with regulatory guidelines.  Completed balanced billing, authorization verification, and 3806 forms for payment.  Completed background checks, fingerprinting, and employee information hiring packets for new hires.          Education and Training          Organizational Leadership  Masters Business Administration    Organizational Leadership       May 6, 2017     University of Findlay           International Business   MBA    International Business              Lean Six Sigma Black Belt Certification           March 31, 2017     University of Michigan           Health Care Administration   Bachelors of Science    Health Care Administration       May 2015     Mercy College of Ohio              Associates of Science           May 2013     Wayne County Community College                  Magna cum Laude        Activities and Honors    I am an experienced corporate professional with 10 years of progressive accomplishments, and work history. I am highly diversified with interpersonal skills, demonstrated leadership and a strategic thinker for efficient and effective problem solving. I have worked full time while completing my Executive Management MBA with conferral date in May of 2017. My goal is to align and engage my broad, diverse skillset and experience to contribute to meet and exceed plan/budget goals. 
I seek a career opportunity that will leverage my unique skills and qualifications as a business professional. My intent is to utilize my MBA education and work history to establish a mutual relationship, which will impact the bottom line and provide a platform for my career growth and advancement.
*MBA- General Management coursework in accounting, financial management and leadership
*Proven track record implementing successful leadership practices to motivate and manage staff.
*Implemented and directed 5S lean initiative to 127 employees.
*6 years of professional robust leadership and management experience.      Skills    billing, call center, CMS, client, customer service, forms, hiring, insurance, inventory, meetings, office, organizational, processes, protocols, receptionist, reporting, safety, scheduling, Six Sigma, social services, telephone, transportation