Category: BPO

         CUSTOMER SERVICES       Summary     Professional in Economics with 7+ years of experience in the financial sector, as administrative assistant, manager, analyst and customer services. Optimizing work methods through the planning and execution of daily activities that correspond to my position.  I have the ability to work in a fast paced environment, successful in maintaining multiple tasks, able to work well individually or with a team, dedicated and focused to achieve the objectives.       Highlights          Leadership  Strategic Planner  Customer relationship      Management Support  Financial Trader   Analysis            Accomplishments     Improved department efficiency 40% through implementation of strategic workflow and process improvements.    Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions.  ​   Created new operational planning strategy to drive business development  ​  Researched, calmed and rapidly resolved client conflicts to mantain customer relationship.             Experience     07/2016   to   11/2016     Customer Services    Company Name   －   City  ,   State      Support english and spanish incoming call flow  Provide information to new and existing customers to support
their needs and finding a solutions to keep customers satisfied and retain business.   Navigate computer systems to properly conduct the objective of the campaign and locate customer
data or other electronic information, records each call by accurately documenting status and
comments in the platform.         06/2013   to   05/2015     Manager - BPO Analyst    Company Name   －   City        Lead Team of 15 professionals   Analysis coordinator and risk management for Citibank International.  Record national and international ACH transactions to  reduce risk of fraud and comply the policies and government regulations.    Create monthly reports to maintain the business
control.  Define strategy and bussines plan to control the volume transactions   Train and suppot  risk personnel during new system implementations ans upgrades         10/2008   to   05/2013     Financial Assistant - Trader    Company Name   －   City        Support the financial investment area in buying and selling financial assets.  Advise the customer  with their investments to higer returns  Find solutions to customer's necessities through e-mail and phone calls.  Organize electronic files and maintain paper files updates    Verify details of transactions, including funds received and total account balances.   Deposite dividend Payments, settle invoices, administer the petty cash to keep the office up to day  provide financial reports and  office
supplies  Open ans assign new Client Accounts.  Keep confidential information.          Education     2014     Bachelor of Science  :   Economics      City    Colombia    Economics            YENI MALDONADO              Languages    Spanish - English - Portuguese      Skills    Attention to detail, Billing, Customer Services, data Analysis, Documentation, e-mail, English, organize files, financial, financial reports, investments, Leadership, meetings, Microsoft office, office, Portuguese, Risk Management, selling, Spanish, Strategic Planning, phone, web page