Category: HEALTHCARE

         CASHIER       Summary     3 years in fast-paced customer service and call center environments. Personable and professional under pressure. Motivated customer service specialist with over 3 years retail experience in a fast-paced, team-based environment. Excellent communicator with a demanding call center environment as a Customer Service Representative. Friendly Sales Associate adept at working in diverse retail and customer service environments. Hardworking with background in quickly taking orders, managing the drive-thru window and preparing food. POS systems knowledge. Fast food professional focused on greeting all customers in a friendly, welcoming manner. Seeking added responsibilities to help restaurant operations run smoothly. Food service worker with exceptional interpersonal skills. Reliable, punctual and works well under pressure. Crew Member offering a positive attitude and flexible schedule. Works well independently or with others as a team.        Highlights          Excellent communication skills and rapid and precise customer service skills  Self-motivated   Quick learner  Strong verbal communication  Organized multi-tasker  Team leadership  Friendly and helpful  Proficient in cash management.       Valid OH driver's license  Local/state health laws knowledge  Late-night shift availability  Credit card processing  Carbonated beverage dispenser cleaning and Multi-line phone talent          maintenance  Healthy meal preparation  Fast and efficient service worker  Patient-focused care  CPR certification.             Accomplishments     Employee of the Month at Taco Bell       Experience      Cashier     Dec 2014   to   Dec 2014      Company Name   －   City  ,   State     Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.  Worked as a team member performing cashier duties, product assistance and cleaning.  Expressed appreciation and invited customers to return to the store.  Managed quality communication, customer support and product representation for each client.  Assisted customers with store and product complaints.  Guaranteed positive customer experiences and resolved all customer complaints.  Processed and issued money orders for customers.  Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.  Organized the store by returning all merchandise to its proper place.         Certified Home Healthcare Aide     Feb 2014   to   Sep 2014      Company Name   －   City  ,   State     Provided patient education.  Treated patients with strokes.  Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's.  Assisted patients with daily functions.  Delivered in-home care to disabled children and adults.  Ensured safety and well-being of patients.  Transported patients to and from different departments.  Assisted patients with bathing, dressing, hygiene and grooming.  Completed all daily living tasks to enhance the quality of life of elderly patients.  Engaged patients with games, crafts, cooking, music, reading and other activities.         Deli/Bakery Clerk     Mar 2013   to   Jan 2014      Company Name   －   City  ,   State     Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler.  Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross-contamination.  Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business.  Decorated and merchandised quality bakery goods.  Ordered and received bakery products and supplies.  Properly wrapped, boxed, and weighed bakery department products.  Practiced safe food handling procedures at all times.  Assisted customers in placing special orders for large-scale events such as weddings and birthday parties.  Greeted customers entering the store to ascertain what each customer wanted or needed.  Described product to customers and accurately explained details and care of merchandise.  Politely assisted customers in person and via telephone.  Answered product questions with up-to-date knowledge of sales and store promotions.  Bagged, boxed or gift-wrapped sold merchandise per customer's request.  Assisted customers with food selection, inquiries and order customization requests.         Crew Trainer     Sep 2012   to   Mar 2013      Company Name   －   City  ,   State     Greeted customers entering the store to ascertain what each customer wanted or needed.  Described product to customers and accurately explained details and care of merchandise.  Earned management trust by serving as key holder, responsibly opening and closing store.  Politely assisted customers in person and via telephone.  Bagged, boxed or gift-wrapped sold merchandise per customer's request.  Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.  Maintained cleanliness and presentation of stock room and production floor.  Consistently provided friendly guest service and heartfelt hospitality.  Demonstrated integrity and honesty while interacting with guests, team members and managers.  Operated the drive-through window and sales register quickly and efficiently.  Greeted customers and provided excellent customer service.  Pleasantly and courteously interacted with customers.  Maintained high standards of customer service during high-volume, fast-paced operations.  Prepared fountain drinks and ice cream items.  Prepared all food orders within a 2-3 minute time frame.  Assembled food orders while maintaining appropriate portion control.  Verified that prepared food met all standards for quality and quantity.         Crew Member     Mar 2012   to   Aug 2012      Company Name   －   City  ,   State     Consistently provided friendly guest service and heartfelt hospitality.  Promptly and empathetically handled guest concerns and complaints.  Demonstrated integrity and honesty while interacting with guests, team members and managers.  Operated the drive-through window and sales register quickly and efficiently.  Greeted customers and provided excellent customer service.  Pleasantly and courteously interacted with customers.  Maintained high standards of customer service during high-volume, fast-paced operations.  Prepared fountain drinks and ice cream items.  Handled currency and credit transactions quickly and accurately.  Followed food safety procedures according to company policies and health and sanitation regulations.  Strictly followed all cash, security, inventory and labor policies and procedures.  Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.  Reported to all shifts wearing a neat, clean and unwrinkled uniform.  Reported to each shift on time and ready to work.  Performed all position responsibilities accurately and in a timely manner.         Education      High School Diploma     2012     Trimble High School   －   City  ,   State  ,   Athens          Associate of Science  ,   Health and Wellness    Washington State Community College   －   City  ,   State  ,   Washington          Skills     Excellent Customer Service.  Certified in CPR and First Aide.  Fast learning and working skills.