Category: AUTOMOBILE

         STUDENT ATTORNEY - CRIMINAL DEFENSE       Summary     Recent law school graduate, excited to begin my new career, offering skill in innovative problem solving and finding unique theories, ideas and solutions to create effectual case arguments. Works aggressively to achieve continued success.   Dedicated insurance professional with more than 13 years of experience investigating and processing complex automobile insurance claims. Excels in analyzing damages, causes, interpreting policies and negotiating payment solutions. Effectively managed multiple high priority projects Takes pride in providing exemplary customer service.       Highlights          Claims file management processes  Litigation management   Strong interpersonal and communication skills     Exceptional negotiator       Experience negotiating health insurance liens  Subrogation knowledge  Strong insurance defense/personal injury background  Professional and personable            Accomplishments      Earned opportunity to apply for an internship with a Professor who is
a sitting U.S. District Magistrate Judge due to receiving one of the
highest
grades in his Advanced Legal Writing class.  Recommended to apply for a law clerk position with the Court of Criminal Appeals.   Awarded highest file quality score for the region as a first year team leader.  Nominated and selected among thousands of employees to travel to Corporate Headquarters and meet with the CEO and Head of Claims to understand company culture and process as acknowledgment for contributions to my region.  Held position as one of 6 Claims Specialist Leads in Texas Consistently performed at a high meets to exceeds level in all areas to include file quality, accuracy, efficiency and work environment Selected by supervisor to assist with file closures; resolve complex claim-processing issues; participate in commercial reserves analysis; monitor claim status in a mentor capacity to other teammates.        Experience      Student Attorney - Criminal Defense     Aug 2015   to   May 2016      Company Name   －   City  ,   State      Offered extensive case status explanations to each client.   Advised clients of their rights.     Explained the legal process to each client and answered questions to help ease concerns.     Conducted legal research and facts investigation for case litigation.     Drafted necessary motions relevant to each case.     Interviewed witnesses/Crime scene reconstruction    Worked on a high profile writ for habeas corpus  Negotiated plea deals with prosecutor               Claims Specialist Lead     Jan 2008   to   Jul 2015      Company Name   －   City  ,   State     Managed files in litigation and worked closely with defense counsel to develop strategy to bring cases to resolution.  Attended, negotiated and resolved close to 100 features in mediation.  Handled serious and complex claims by investigating, analyzing, and determining the extent of liability concerning loss of damages through attempts to affect fair settlement with claimants and insureds.  Mentored new members of the claim staff.  Entrusted with $75,000 in settlement authority.         Team Leader     Aug 2004   to   Jan 2006      Company Name   －   City  ,   State     Responsible for overseeing daily administration of claims work flow for my assigned team.  Supervised, coached, and developed team to ensure quality outcomes and superior customer service.  Monitored claims to ensure file quality is compliant with established standards.  Maintained accountability for team performance.  Mentored team members to Casualty promotion Explored alternatives to find innovative ways to leverage opportunities for team to improve quality of work/life balance.         Claims Trainee     Oct 2002   to   Aug 2004      Company Name         Mastered basic claims handling in a high demand atmosphere.  Property Damage Assessor- Estimated vehicle damages, managed preferred repair shops, informed customers.  of the repair process, repair quality assurance Casualty Adjuster- Completed detailed review of medical records/ bills, negotiated settlements with attorneys, monitored files for possible lawsuit potential.         Education      J.D.  ,   Law   2016     St. Mary's University   －   City  ,   State        Coursework in Criminal Justice      Legal License Pending November 2016         Bachelor of Arts  ,   English Literature   2000     Texas A&M University - College   －   City  ,   State  ,   USA   English Literature       Training           Risk Management and Insurance coursework   Extensive training in auto insurance terminology/ processes (parts, repair and medical procedures)  Texas and other state's regulations   Customer Service Delivery   Commercial Specific Issues         Skills     Interpersonal and communication,  Customer service, File management, Insurance, Legal Research & Writing, Litigation, Mediation, Medical record review, High level claim evaluation, Commercial needs,  Negotiation, Processes, Quality assurance, Risk Management, Settlements, Strategy