Category: ADVOCATE

         SENIOR MEMBER ADVOCATE       Summary     To obtain a position with a corporation that can benefit from my highly adapted organizational, problem solving, and communication skills with over fifteen years experience.Seasoned customer service specialist with background in providing advice on diverse customer situations.        Accomplishments      #1 in Member Satisfaction Survey's in Sears Corporate Holdings Inc out of 420.  Senior Member Advocate, over 25+ years in the service industry with half of that in management.  Exceeded corporate target for customer satisfaction for nine months in a row.        Experience      Senior Member Advocate     Aug 2013   to   Current      Company Name   －   City  ,   State     Take service complaints - store complaints and service requests - help members in difficult situations.  Made reasonable procedure exceptions to accommodate unusual customer requests..  Built customer loyalty by placing follow-up calls for customers who reported product issues.  Addressed customer service inquiries in a timely and accurate fashion.         Owner      May 2007   to   Current      Company Name   －   City  ,   State     Cooking in your own private kitchen.  Party Planning - Updated Menu available per request.  Performed kitchen maintenance for a private facility.  Developed and maintained exceptional customer service standards.Optimized profits by controlling food, beverage and labor costs on a daily basis.          Project Coordinator     Jan 2013   to   Aug 2013      Company Name   －   City  ,   State    Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews.  Addressed customer questions and concerns regarding products, prices and availability.  Determined the cost and pricing of proposals and bids.        Procurement Specialist      Jan 2012   to   Aug 2012      Company Name   －   City  ,   State     Supervised material flow, storage and global order fulfillment.  Maintained accurate stock records and schedules.  Oversaw special orders and after-hours, urgent shipping jobs.  Unloaded, picked, staged and loaded products for shipping.         Account Manager     May 2011   to   Dec 2011      Company Name   －   City  ,   State     Manage accounts for projects in the Semi-conductor field.  Selected products for specific routes according to pick sheets  .Owned team productivity metrics.         Administrative Assistant     Jan 2007   to   Apr 2011      Company Name   －   City  ,   State     Government Affairs Manage account orders for the federal goverment accounts.  Microsoft Office Excel, Phone Etiquette, US Postal Service Sensitive Security Clearance, Data Entry,.  Dispatcher/customer care.         Dispatcher     Jan 2008   to   Jun 2008      Company Name   －   City  ,   State    Verified that information in the computer system was up-to-date and accurate.  Compiled statistical information for special reports.  Created monthly reports for records, closed terminated records and completed chart audits.  Developed and created a more effective filing system to accelerate paperwork processing.        Customer service / Dispatch manager      Jan 2003   to   Sep 2007      Company Name   －   City  ,   State     Dispatch Facility in San Marcos - set up routes for the tech's and helped member's with appts.  Helped member's with difficult situations with the techs and their accounts.  started out as a customer service - sales rep.  Selected the most efficient routes in compliance with delivery instructions and fuel policy.  Established long-term customer relationships through prompt and courteous service.  Resolved customer complaints and adjusted orders.         Seasonal Dept Manager     Jun 1999   to   Dec 2002      Company Name   －   City  ,   State     Seasonal Department manager - for all of the seasons.  Helped with the inventory - scheduling and management with the other agents on the floor - and helped the customers with their issues for sales/profits.         Education      Bachelor's Degree  ,   Business and Managerial Economics, Human Services   May 2012     University of Phoenix   －   City  ,   State     Business and Managerial Economics, Human Services       Associate Degree  ,   Human Services, Business and Managerial Economics   May 2002     IVY Tech State College   －   City  ,   State     Human Services, Business and Managerial Economics       Bachelor's Degree     January 2002     The Culinary Institute of America                Master's Degree     January 2002     The Culinary Institute of America                     January 1995     Paul Harding High School                Languages    English
Fluent      Highlights          70+ Wpm  Public Speaking  Ability to organize and establish filing systems  Data Entry  Administrative Assistant  Communication Skills  DOMS applications, AS/400, Microsoft applications, outlook, Lync Connentions  People Soft  Phone Etiquette  Customer Relationship Management        Client relations specialist  Conflict resolution techniques  Meticulous attention to detail  Focused on customer satisfaction  Skilled multi-tasker  oracle / ciboodle / microsoft / linux software proficiency  Deadline-oriented            Skills    account management, Administrative Assistant, Analyst, Microsoft applications, AS/400, A/s 400, Communication Skills, Computer applications, Cooking, Customer Relationship Management, customer service, customer care, Data Entry, DOS, English, filing, Government, inventory, LANGUAGES, Materials, Microsoft Excel, Excel, Microsoft Office, Microsoft Outlook, outlook, People Soft, presentation skills, Procurement, Public Speaking, sales, San, scheduling, Security Clearance, phone skills, Phone Etiquette