Category: ADVOCATE

         CUSTOMER ADVOCATE           Career Overview     Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training. I have over 15 years of experience in retail, real estate, medical, insurance and sales customer service.        Core Strengths          Strong organizational skills  Seasoned in conflict resolution  Sharp problem solver  Energetic work attitude  Large cash/check deposits expert  Customer service expert  Telephone inquiries specialist      Invoice processing  Adaptive team player  Telecommunication skills            Accomplishments      Customer Assistance     Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.     Quality Communication     Interacted with 50+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.    Computed Data Reports     Provided required weekly, monthly and quarterly reports listing sales figures and client track records.    Sales     Consistently generated additional revenue through skilled sales techniques.    Customer Service     Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.    Multi-tasking     Cashiered with two cash registers at once in tandem to maximize customer flow.    Database Maintenance     Assisted in the managing of the company database and verified, edited and modified members' information.        Work Experience      CUSTOMER ADVOCATE    March 2010   to   January 2011     Company Name   －   City  ,   State      Responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner * Spending approximately 90% of the scheduled time on the phone according to business need,customer service* Experience working with various lines of business, i.e.  CDHP, Medicare, Wellness, and Disease ManagementDuties include Medical Claims Billing & Coding, Medical Benefit Quotes* Conducting research,as well as a vast knowledge of medical terminology and anatomy* Data entry and typing * Interpersonal, verbal and written communication skills.* Analytical and organizational skills and independent decision making skills.          CUSTOMER SERVICE AGENT    March 2002   to   September 2002     Company Name   －   City  ,   State      Greet and check-in passengers* Check-in passenger baggage* Assist passengers with misplaced baggage* Verify passenger departure documentation* Assist unaccompanied minors (UMs)* Comply with all security requirements* Reschedule passengers with flight interruptions* Assist passengers on arriving international flights* Documentation for all international departures* Produce all required, work-related documentation* Monitors (CRTs) and keyboards for passenger processing (carrier supplied)* Carrier specific reservation/ticketing software * scales for weighing passenger baggage * Ticket and baggage tag printing equipment.          PATIENT CARE ASSISTANT TECHNICIAN    October 2000   to   December 2000     Company Name   －   City  ,   State      Provide basic patient care including Assisting with patient care, planning and assessments including - recording vital signs, height, weight, input output, collect and test specimens, report and record patient's condition and patient treatments.* Check deliver food trays, assist with feeding the patient if necessary, and refill water and ice* Assist patients with their mobility - turn and positioning, do range of motion exercises, transferring patients to and from wheelchair, assist with ambulation* Discontinuation of IV's, Clean and Irrigate lacerations Set up Rapid Infuser, Heptafiler Setup* Answer phones * Locate equipment * Transport Non Critical Patients and Assist with Critical Patients* Foley Catheters Dressing Changes and Feed patients assist with Comfort Measures / Safety Measures* Attend to the Psyche patients and Escort patients to treatment areas, Clean Rooms, Collect specimens, Chest Tube Setups Relieve MR's, Clinitech Documentation and collection Change Sharp boxes and O2's * Decontamination procedures * EKG's, Assist with O2 delivery, Clean Instruments and Post-Mortem Care* Copy charts for admissions Splint Assistance, Suction, Crutch Walking Instructions and Adjustments take Vital Signs * Assist with Pelvic Exams perform Phlebotomy.          Educational Background        Patient Care  ,   10/2000    Maric College   －   City  ,   State  ,   USA    GPA:   GPA: 3.0 GPA: 3.5     GPA: 3.0 GPA: 3.5         Cum LaudeRelevant Coursework, Licenses and Certifications:PATIENT CARE ASSISTANT TECHNICIAN / CERTIFIED NURSES ASSISTANT   :   Paraleglal  ,   2004    Penn Foster   －   City  ,   State  ,   USA            Skills     anatomy, basic, Billing, call center, charts, Interpersonal, CA, customer service, Data entry, decision making, delivery, Documentation, EKG's, medical terminology, Monitors, organizational skills, Paralegal, Assist patients, PATIENT CARE, Phlebotomy, positioning, Coding, range of motion, research, Safety, SAN, Collect specimens, TECHNICIAN, telephone, phone, Answer phones, typing, take Vital Signs, recording vital signs, weighing, written, written communication skillsProfessional and friendlyCareful and active listenerStrong public speakerMulti-tasking