Category: BANKING

         PARTNER ACCOUNT MANAGER       Executive Summary    Over 6 years of customer facing management experience in managing Healthcare IT and Banking industry. Managed teams of 15 to 20 members and projects involving cross functional teams to achieve organizational goals.      Core Qualifications          MS Excel, Project, Word, PowerPoint  SAP R/3  SPSS  Oracle SQL (TOAD)  SalesForce CRM  VISIO              Professional Experience      Partner Account Manager     04/2014   to   08/2014      Company Name           Partner portfolio and revenue management.  Managed project with regard to the Customers product deployment in SaaS Platform.  Responsible to create partner Quotations, license renewals and Service Addendums.  Resolving In-service request through Jira and registering nodes and adding servers on SaaS Plaza platform.  Monitoring the Invoice and Billing on product renewals.  Setting up the Product demo environment for the Partners and their customers.  Assisted Partners with online training and educate them about the product usage in the cloud platform.         Client Account Manager     07/2011   to   12/2013         City        Drive sales through Partners and Distributors.  Managed existing partners and generate revenues from them Conducting promotional activities and events for partners and Distributors  and  also encourage new channel partners through the events organized to understand the Program benefits Planning and implementing marketing and partner relations programs to increase partnership growth and retention Analyzing and identifying the ways to maximize the revenue through lead generation and Promotional events.  Handling Latin American Market and Accounts tagged to the territory for Premier and Elite partners.  Working together with Sales representatives to create Quotations, license renewals and approve Deal registrations for the partners based on their Certifications and partner levels.  Creating awareness about the Partner benefit program in order to maximize the sales opportunity Managing quotations and the renewal proposals.         Relationship Manager     01/2010   to   05/2011      Company Name           Customers' acquisition in order to increase transaction book size.  Establishing alliances which would ensure steady stream of business referrals.  Increase Customer Profitability.  Used Oracle SQL to analyses the financial data related to the customer borrowings of funds.  Continue Professional development.  Lead Management System.  Managed Trade and Asset services of the customers Worked closely with a treasury department related to the hedging of funds.  Handling small and medium enterprise accounts with key focus on bottom line profitability by ensuring optimal utilization of available resources Conceptualizing and implementing competent strategies with a view to penetrate new accounts and expand existing ones for a wide range of Banking products/services Managing a wide gamut of banking functions for small and medium enterprise accounts.  Managing Assets domain for the Corporate Clients with key expertise into corporate lending services.         Health Advisory Manager     05/2006   to   12/2009      Company Name           Receive Service Request(SR) from the HealthCare clients (Customers).  Analyze and study the SR thoroughly to ensure Compliance as per HIPAA and HCPC Provide customer support and assist internally to process Claims and Requests by inter-departmental collaboration.  Analyzing customers' financial accounts and provide statistical reports to optimize their revenue generation and management.  Generate financial customized reports using SQL and EXCEL for customers.  Trained customers on Product policies related to the Health and Accidental Coverages.  Managed cross functional team within the Organization to increase focus on new customers.  Managed customer centric operations pre and post implementation.  Assist Back office function related with regard to patient Scheduling/Verification.  Monitored Clients data validation in accordance with the given code of conduct.         Education      M.S  :   Information System Management    Coleman University   City  ,   State      Information System Management       Masterof Business Administration (Marketing)      Symbiosis International University                    Accomplishments      Received Thanks award for Best performer for two consecutive Months(HSBC).  Received Thanks award for the third quarter for closing the biggest deal across HSBC Achieved annual revenue quota goals through sales and account management processes within territory.  CORPORATE SOCIAL RESPONSIBILITY Active participant in project Shapath - the drive against Human Trafficking, SCMHRD (2008).        Languages    English, Spanish      Skills    Premier, banking, benefits, Billing, book, Business Administration, CRM, Clients, customer support, English, financial, focus, functional, funds, Latin, Managing, marketing, Market, MS Excel, EXCEL, office, PowerPoint, Word, enterprise, Oracle SQL, policies, proposals, Sales, SAP R/3, Scheduling, servers, Spanish, SPSS, SQL, TOAD, treasury, validation, view, VISIO