Category: ADVOCATE

         PERSONAL BANKER(SAFE)1 AND BUSINESS ADVOCATE       Profile     Skilled and awarded Personal and Business Banker whose talents shine in a competitive, innovative and creative environment. Track record of exceeding sales goals, improving client retention and growing customer base. Team player who truly believes in providing clients with the utmost client experience. Has a contagious energy that surrounds the environment she works in. E xperienced in high-volume, multi-unit, retail and business operations. Desires a high-level position in a professional corporate environment.             Core Accomplishments      Top Personal Banker and Business Advocate in the District   Received The Star Credit Award  Received The National Achiever Banker Award  Received numerous awards for exceeding sales goals and customers satisfactions.   Received Most Balanced Performer Award.   Received Employee of the Year Award.   Received several Employee of the Month Awards.   Received Sales Winner Awards   An MVP Award Winner   A Productivity Award Winner   Received Community Top Personal Banker Award   Received numerous letters of appreciation and recognition from numbers of highly satisfied customers  Ranked among the top Telephone Bankers and Customer Service Representatives in the Nation  Received Highest Quality Score Award as Telephone Banker.         Professional Experience      PERSONAL BANKER(SAFE)1 AND BUSINESS ADVOCATE     Dec 2013        Company Name   －   City  ,   State    Consistently a top performing Personal Banker and Business Advocate in the district. Received a Star Credit Award. Recognized for achieving the highest number of partner referrals which includes mortgages, merchant services, payroll services and insurance products. Frequent recipient of customers recognition for providing exceptional customer service experience.        Relationship Banker, Small Business Specialist, Investment Representative     Nov 2009   to   Aug 2013      Company Name   －   City  ,   State     Played a vital role in the customer banking experience.  Built relationships with customers by providing them with products and services to meet their needs.  Acquired, retained, deepened and managed relationships with customers.  Generated growth in balances through sales, marketing, promotion and referral of products and services.  Delivered outstanding customer experience and helped Branch meet sales objectives contributed to the success of the firm.  Managed, maintained and developed assigned portfolio of customers.  Profiled customers.  Uncovered high potential and high balanced customers.  Uncovered customer's financial needs and provided them product and service recommendations.  Developed and cultivated existing customer relationships.  Called existing and prospect customers.  Partnered with specialists (such as Loan Officers, Business Bankers, and Financial Advisors), to ensure customers get access to experts who can help them with specialized financial needs.  Responsible in opening Consumer and Business accounts, Loan applications, crossed-sells bank products and services, and resolved customer service issues.  Participated in and occasionally facilitated daily branch team meetings.  Assisted with coaching and training new bankers, tellers and other branch professionals.  Participated in special projects, sales campaigns and assignments as requested.  Identified and resolved complex client service opportunities.  Received a National Achiever Banker Award, Employee of the Month Award, Consistently exceeded monthly sales goals, Received recognition as one of Top Bankers in Arizona Market, District, and Community.  Recognized for consistently providing customers with the utmost customer experience and for deepening and sustaining customers banking relationship.  Was licensed in Investment- Series 6, 63 and Insurance.  Trained as a Small Business Specialist.  Personal banker.            Jun 2009   to   Oct 2009      Company Name   －   City  ,   State     Engaged in sales and service activities in a traditional branch setting.  Opened consumer and Business accounts, Loan applications, crossed-sells bank products and services, and resolved customer service issues.  Referred customers to other areas of U.S.  Bank when appropriate.  Converted service opportunities into sales events.  Acquired, retained, deepened and managed relationships with customers.  Responsible for generating growth in balances through the sale, marketing, promotion and referral of products and services.  Provided banking sales solutions for deposit, loan and investment products.  Acquired new clients and developed current book of business.  Supported the branch in achieving sales goals.  Provided sales and service assistance to customers.  Developed and maintained broad knowledge of products and services to appropriately support client needs.  Ensured compliance with operational, security and audit procedures and policies.  Participated in special projects, sales campaigns and assignments as requested.  Trained as a Business Banker and participated in extensive loan processing role.         Telephone Banker/ Customer Service Representative     Oct 2007   to   Jun 2009      Company Name   －   City  ,   State     Answered inbound calls pertaining to customers questions and concerns regarding their accounts.  Serviced customers existing accounts.  Recommended new products and services.  Overcame customers banking concerns which include some escalated issues by recommending solutions and by providing utmost client experience.  Achieved aggressive sales goals which were measured in daily basis.  Maintained a well balanced performancein the field of Sales and Customer Satisfactions.  Referred customers to specialists when necessary.  Assisted supervisors and managers in retaining new and existing employees.  Served as a mentor shadower to other telephone bankers and customer service representatives.  Assisted supervisors in coaching other bankers and customer service representatives.  Provided and shared best practices to fellow employees.         Education      Bachelor's Degree  ,   Social Work    St. Bridget's College   －   City  ,     Philippines    Passed the Licensing exam in Social Work        Skills      Leadership  Marketing  Motivation  Multi-unit Operation Management  Negotiation Skills  New Business Development  Operations Start-Up  Organizational Restructure and Change  Outsourcing  Performance Analysis  Problem Resolution Project Management  Project Planning  Public Relations  Sales, Sales Analysis  Service Quality Improvement,  Staff Development  Staff Motivation,  Staff Training  Change Implementation  Communication Skills  Community Outreach  Cross-Cultural Communications  Customer Relations  Departmental Operations Management  Diverse Market/Industry Knowledge  Event Management and Promotion  Expense Control  Fast Learner  Hard-worker  Interpersonal Skills  Staff-Retention Programs  Start-Ups and Acquisitions  Team Building  Team Leadership  Team Player