Category: ADVOCATE

         CUSTOMER SERVICE ADVOCATE       Summary     Enthusiastic and hard-working Customer Service Specialist looking to obtain a position in an environment where my skills are valued and can benefit the organization. Dedicated, focused and excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a challenging role of increased responsibility and authority.       Highlights           Strong organizational skills   Active listening skills  Seasoned in conflict resolution  Sharp problem solver                Meticulous attention to detail  Results-oriented  Self-directed  Time management            Experience      Customer Service Advocate   09/2014   to   03/2015     Company Name   City  ,   State       Provide customer service and support.  Handle member calls via telephone as it relates to their prescriptions.  Collected customer feedback and made process changes to exceed customer satisfaction goals.  Placing refill orders and tracking order status.  Deliver the highest level of quality customer service through the execution of responsiveness, reliability, assurance/confidence, accuracy, and professionalism on every member interaction.  Addressed customer service inquiries in a timely and accurate fashion.  Maintained up-to-date records at all times.          Collection Specialist II   05/2015   to   10/2015     Company Name   City  ,   State       Complete collection calls and/or correspondence in a fast-paced goal oriented collection department.  Providing customer service regarding collection issues, process customer refunds, process and review account adjustment, resolve clients discrepancies and short payments.  Responsible for monitoring and maintaining assigned accounts-customer calls, account adjustment small balance write off, customer reconciliation and processing credit memos.  Accountable for reducing delinquency for assigned account.  Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.          Teller/Sales Associate   09/2012   to   09/2013     Company Name   City  ,   State       Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.  Complete customer transactions related to their accounts and resolved any revolving issues.  Reached out to customers and potential customers via face to face interactions for the opportunity to open new accounts and add benefits to their accounts.  Followed the established policies in accordance with the bank and the supervisor's direction.  Recorded all transactions promptly, accurately and in compliance with bank procedures.          Collections Specialist   03/2010   to   09/2012     Company Name   City  ,   State       Complete collection calls and/or correspondence in a fast paced goal oriented collections department.  Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.  Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.  Accountable for reducing delinquency for assigned accounts.  Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.          Dispatcher   02/2008   to   10/2009     Company Name   City  ,   State       Responsible for receiving and transmitting pure and reliable messages, tracking vehicles and equipment, and recording other important information.  Receive incoming calls, answer questions, and provide information to technicians via telephone and company data-base systems.  Maintain accuracy in updating files and logs.  Relates effectively to those contacted in the course of work.  Performs other duties as required trouble-shoot for onsite technicians, assist and transfer technicians to proper areas.          Customer Service /Sales Associate   01/2007   to   02/2008     Company Name   City  ,   State       Cash checks using established risk analysis (as defined in current training manuals and/ or policies and procedures materials) avoiding return items.  Follow appropriate cash handling and inventory procedures.  Provide and market company services, including but not limited to: check cashing, loans, utility and other bill payment transaction, money order sales, wire transfer services, postage stamp sales, and distribution of other financial services.  Provide professional and courteous customer service while receiving incoming customer inquiries and face- to- face request.  Maintain, count, receive, balance and safeguard cash and other negotiable items according to establish policies and procedures to ensure validation of center assets.  Perform opening and closing procedures, including preparing bank deposits or re-deposits, investigating and resolving report discrepancies, and verifying money in the cash drawer and safe.  Follow security and safety policies and procedures in order to maintain a safe working environment; protect company assets and most importantly, the employees.  Maintain schedule flexibility to work in other centers and shifts as needed.          Inside Sale Representative   06/2004   to   12/2006     Company Name   City  ,   State       Made daily outbound sales calls as a source for leads determined by qualifying accounts.  Solicit revenue opportunities from new and existing users (exclusive of charge accounts handled by outside sales professional).  Assist in the implementation of marketing strategies nationally.  Set up of accounts and application of discount codes where approved.  Act as a liaison between customers and field operations to ensure optimal service levels were continuously met.  Assist with special projects as assigned.          Education      Associate of Science  :   Health Administration    El Centro Community College   City  ,   State  ,   usa      Health Administration              State               Skills      Skills   Microsoft Suite Proficiency   RightFax Ventura   Lotus Notes   10 Key (By Sight)   Data Entry   Dispatch   Collections   Customer Service   Sales   Cash Handling