Category: AVIATION

         CUSTOMER SERVICE REPRESENTATIVE       Career Focus    Dedicated and skilled cash administrator who
excels at prioritizing, and completing multiple tasks simultaneously. Committed
to delivering high quality results within a timely manner, with little to no
supervision. Energetic, organized, and professional.      Summary of Skills          Microsoft Office, Excel, and PowerPoint proficiency  
Quick learner   Outstanding interpersonal skills     Issue resolution         Excellent analytical skills  Cooperative team member  Computer proficient   Extremely organized     Energetic and organized     Attention to detail            Education and Coursework      Associate of Applied Science  :   Paralegal   2016       Central Piedmont Community College   City  ,   State                    Member of National Honor Society on Paralegal Lambda Epsilon Chi  3.56 GPA         Experience      Customer Service     Data Organization     Policy Development     Reporting     Technology Proficient     Document Organization       Multitasking    Inventory Management   Managed cash inventory and office budgeting for supplies for Lowe's Home Improvment.   Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.   Developed and created effective filing system to accelerate paperwork processing.   Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and customers.   Maintained status reports to provide management with updated information for customer projects.    Improved office organization by compiling daily budget reports, organizational charts and company data reports using advanced VeriBalance functions.   Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.        Work History      Cash Office Administration     01/2016   to   08/2016     Company Name   City  ,   State             Aviation Electrician      08/2010   to   08/2014     Company Name   City  ,   State             Cashier     09/2009   to   04/2010     Company Name   City  ,   State             Delicatessen     08/2006   to   04/2010     Company Name   City  ,   State             Extra-Curricular Activities     Lambda Epsilon Chi, May/2016 - Current        Experience      Customer Service Representative   05/2015   to   Current     Company Name   City  ,   State        Worked as a team member performing cashier duties, product assistance and cleaning.     Expressed appreciation and invited customers to return to the store.       Up-sold additional menu items, beverages and desserts to increase restaurant profits.       Took necessary steps to meet customer needs and effectively resolve food or service issues.       Recorded customer orders and repeated them back in a clear, understandable manner.            Aviation Electrician   08/2010   to   08/2014     Company Name   City  ,   State       Perform scheduled and unscheduled maintenance on 10 F/A-18C aircraft electrical systems and related equipment.  Promoted to Work Center Training Petty Officer April 2012.  Maintain training records for over 19 personnel.  Dedication was key in achieving all available qualifications, leading to the selection of Plane Captain of the Quarter.  Consistently volunteer to assist in aircraft maintenance regardless of the difficulty.  Produce quality work with minimal supervision.  Quickly established as a hard charger with the desire to be a productive member of the work center.  May 2011 qualified on two pieces of Ground Support Equipment and two personal qualifications increasing work center readiness.  Capable of success regardless of assignment complexity, gained greater responsibility with confidence and motivation.  Displays a keen sense of duty in the acceptance of all assigned responsibilities.  Work well under pressure producing optimal results.  Approach every assignment thoughtfully and with enthusiasm.          Sales Associate   03/2009   to   04/2010     Company Name   City  ,   State        Assessed customer needs and responded to questions.      Cleaned and straightened work area.      Issued receipts for purchases and gifts.     Organized register supplies.     Unboxed new merchandise.     Rotated stock to maintain freshness.     Operated cash register with proficiency.     Provided professional and courteous service at all times.     Worked overtime shifts during busy periods.            Sales Associate   09/2007   to   04/2010     Company Name   City  ,   State        Greeted all customers.     Delegated tasks to team members to optimize productivity.     Handled products and equipment in accordance with safety and sanitation guidelines.     Fulfilled special order requests, including special occasion dinners and party platters.     Safely used knives, scales, wrappers, compactors, garbage disposals, pallet jack and hand trucks.     Organized and positioned product cases in produce warehouse and walk-in cooler.     Served shoppers in a prompt, courteous and friendly manner.            Personal Information    Self-motivated, goal-oriented professional with a progressive track record, dedicated to surpassing mission
objectives, visions, and goals. United States Navy Aviation Electrician.      Skills      Attention to detail, interpersonal skills  Excel, Microsoft Office, PowerPoint  Quick learner