Category: ADVOCATE

         CONSUMER SERVICES ADVOCATE           Career Overview     Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.       Core Strengths          Strong organizational skills  Seasoned in conflict resolution  Active listening skills  Energetic work attitude  Telephone inquiries specialist  Customer service expert      Adaptive team player  Visual merchandising proficiency  Fashion knowledge  Opening/closing procedures  Telecommunication skills  Invoice processing            Accomplishments      Customer Service     Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.    Customer Interface     Greeted customers upon entrance and handled all cash and credit transactions.  Assisted customers over the phone regarding store operations, product, promotions and orders.     Database Maintenance     Assisted in the managing of the company database and verified, edited and modified members' information.    Product Sales     Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.    Computed Data Reports     Provided required weekly, monthly and quarterly reports listing sales figures and client track records.        Work Experience      Consumer Services Advocate    June 2014   to   January 2015     Company Name   －   City  ,   State      Answered the phones, sent emails, placed orders, spoke with customers, went through troubleshooting tips, and trained new hires.   Helped the company grow into a multi branded company.  Cross-trained and provided back-up for other customer service representatives when needed.  Computed accurate sales prices for purchase transactions.  Developed highly empathetic client relationships and earned reputation for exceeding sales goals.  Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.  Prepared and sold broad range of customized merchandise to individuals and commercial accounts.  Guaranteed positive customer experiences and resolved all customer complaints.          Account Manager    January 2014   to   June 2014     Company Name   －   City  ,   State      Answered the phones, made payments, spoke with customers, and contacted mortgage and insurance companies.  Assisted my agent in surpassing his sales goal for the month by $30,000.  Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.  Guaranteed positive customer experiences and resolved all customer complaints.  Developed new customer prospects or referrals.  Executed outbound calls to existing customer base resulting in an increase in sales.  Generated leads for new sales through telephone and email contact with customers.          Customer Service Representative    April 2013   to   December 2013     Company Name   －   City  ,   State      I answered phones, scheduled appointments, went through troubleshooting tips, and communicated with warranty companies and insurance providers.  Communicated all merchandise needs or issues to appropriate supervisors.  Accurately logged all daily shipping and receiving orders.  Guaranteed positive customer experiences and resolved all customer complaints.  Assisted customers with store and product complaints.  Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.  Worked under strict deadlines and responded to service requests and emergency call-outs.  Developed highly empathetic client relationships and earned reputation for exceeding sales goals.  Managed quality communication, customer support and product representation for each client.          Shipping and Receiving    August 2012   to   April 2013     Company Name   －   City  ,   State      Answered the phone, shipped out and received all packages and car parts, and worked the front counter.  Worked under strict deadlines and responded to service requests and emergency call-outs.  Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.  Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.  Successfully interacted with customers and retail buyers to expedite orders.  Assisted customers with store and product complaints.  Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.  Assisted customers in finding out-of-stock items.  Developed new customer prospects or referrals.  Communicated all merchandise needs or issues to appropriate supervisors.   Accurately logged all daily shipping and receiving orders.  Stocked and rotated inventory regularly.          Hostess and Server    June 2011   to   August 2012     Company Name   －   City  ,   State      Greeted customers and showed them to their seats  Placed orders for customers and served their food accurately and in a timely manner.  Assisted customers with store and product complaints.   Worked as a team member performing cashier duties, product assistance and cleaning.  Prevented store losses using awareness, attention to detail and integrity.  Guaranteed positive customer experiences and resolved all customer complaints.  Replenished merchandise shelves with items from the stockroom.  Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.          Seaman Recruit    May 2010   to   June 2011     Company Name   －   City  ,   State      Fulfilled the responsibilities of a Seaman Recruit in US Navy basic training program.  Selected to lay watch over entire division.  Selected as Guidon for my division.          Educational Background      Associate of Science   :   Computer Science      Southern University   －   City  ,   State        Continuing education in Computer Science            High School Diploma   :   Dance      Alabama State University   －   City  ,   State        Continuing education in Dance and Computer Science  Student body government representative          High School Diploma   :   Dance  ,   2008    Alabama School of Fine Arts   －   City  ,   State        Student body government representative  3.7 GPA          Skills      Cash handling  Shipping and receiving  Careful and active listener  Multi-tasking  Professional and friendly