Which is more pleasant?
1) My cable wire was knocked down from a recent storm we had so we called to have someone come out and repair it.  The repair man was over two hours late. 
2) My cable wire was knocked down from a recent storm we had so we called to have someone come out and repair it.  The repair man was so rude and vulgar that we asked him to leave and called the company to have them send someone else out.  A: 2