Nick was pleasant and welcoming in his communications, the house is lovely, and the neighborhood seems quiet, pleasant and safe. We had some challenges with the scented products used in the room (finally discovered the nightlight was a diffuser and un-plugged it) and the fact that there were multiple guests there, more like a boarding house, not someone's personal home. The bed was too soft for our taste as well. I'm sure it would be fine for some, but not for us.