My grandma and I booked this place last minute and we were very excited about someone actually being able to host us on the same day. As soon as I requested the booking, it was accepted and paid in full. I sent them a friendly message for the last minute-ness about it and went on our way. At check in time we arrived to the house and rang to doorbell and stood outside for 5 minutes waiting for someone to answer. I then read that I was supposed to get a message about a key box and how to open it, which I did not. I though, “no big deal I’ll just have to call them and ask for it over the phone”. I called both of the numbers provided on their page and not only did they not answer a single call, each call went straight to voicemail. I was kind of annoyed as this point but I was giving them the benefit of the doubt and gave them time to call or message back. After two hours I still had not heard anything back from them and was getting really anxious about if I was going to have a place to stay that night. I tried calling again, straight to voicemail. At this point and I’m beyond livid and call Airbnb themselves and demanded a full refund. They told me they had to give the hosts 45 minutes to respond to Airbnb before they could refund me. Shockingly enough, they didn’t respond!! I was able to get a full refund because of Airbnb’s great customer service. Don’t ever stay here. The hosts are unreliable, unprofessional and clearly don’t give a damn about having a reputable business. I bet they won’t even respond to this review