This was a terrible experience. We texted early in the day with our ETA, but got no response. After we arrived, there was no host, no direction or instructions, and a lock box on the front door with no code. We spent 45 minutes on the porch in the hot sun, exhausted from a 10-hour drive and no way to get in. Finally, after many tries, we found a code in the AirBnB pages, but it did not work. We called and texted the hosts numerous times with no reply. Finally, we called AirBnB, who kindly put us up in a hotel, but it was some time before even that was sorted out. (A shout-out to Jonathan at AirBnB for excellent service and follow-up, though. Thanks!) Only after we were in the hotel did we get a response from the hosts, which was far too little, too late. This was my first ever bad experience on AirBnB. I would not risk booking with these hosts again.