Stayed here a few nights while dropping my daughter off at college and hope to book it again anytime I come back to visit! I was surprised that it was significantly larger than I had anticipated from the pictures. The bedroom and kitchen are both decent-sized rooms and there is also an entry area and sitting room with desk and reading chair/ottoman, plus a large bathroom. Everything was clean and the decor is well-done and makes it feel homey without cluttering spaces you might need for your own things.
While it is in the basement so, as Kayla notes, there will be foot traffic (human and doggy) overhead, I didn't find it disturbing. However, If you are a very light or late sleeper, it's something you might want to consider. I was concerned that it being a basement would make it somewhat dreary but was extremely pleased to be very wrong about that. Most walls and floors are painted white and several windows let in the external light. Best was the lighting in the apartment--there was a lot of bright overhead light you could use in every room if you wanted, but also options for lower level lighting, as well as two small reading lights on either side of the bed (a feature I think every bedroom should have but so few do.)
I didn't have any issues, so we didn't need to communicate much, but Kayla was very responsive with check-in and check-out communication.