Although I did not meet Ken personally, I spoke with him on the phone. He quickly responded and was very easy to communicate with. The house was accurately described by him: the creaky floors of an old Victorian and the narrow, steep steps. He had it beautifully furnished and all the amenities were there. We wish we had had time to grill on the comfortable back deck. We enjoyed walking the neighborhood of small houses, some with beautifully tended gardens. Stopped for a pint at the neighborhood pub. We felt very safe in the neighborhood and there was plenty of street parking as well as easy (15 min.) drive to downtown.