While we never actually met Susan, she was always available by text or phone and reached out prior to and during our stay to see how things were going or if we needed anything. The room was quite comfortable for two people and had everything we needed. The location was superb - just steps away from the restaurants, shops and nightlife of Alberta Avenue, but quite (we never heard any noise after we retired in the evening). We didn't spend much time in the Casita because we had family nearby but it was a great place to retreat to at the end of a busy day of sightseeing. There was a french press coffee maker in the room, but there were many coffee places steps away on Alberta too. I asked for a microwave and Susan provided one for me. The wifi was strong and consistent which is important to us with two laptops, phones and a tablet. We would definitely stay there again when we come to Portland. This is a gem of a place!