It’s a mediocre hotel in a noisy location with awful customer service.
-I thought I prepaid everything for a two night stay, but they don’t clearly explain that they charge you a “facility fee”, even though there aren’t really any facilities, aside from a parkade. They should just add the fee to the Airbnb booking. Other guests checking in were confused and annoyed by this as well. You should know that if you have a vehicle to park, the fee doesn’t even guarantee you a parking spot.
-After I paid the unexpected fee at check in, they charged me the fee again, the day after I checked out. When I called to dispute the additional charge, the desk person was incredibly rude, told me it was my fault that I had been charged a second time and hung up on me. I had to call back to confirm that they were going to remove the charge. Their staff were some of the rudest and most indifferent I’ve ever experienced.
-It’s located in a pretty good spot downtown, but it’s a very noisy area. Notably, there’s a small tent city on the sidewalk, directly across the street from the hotel and the residents were loudly shouting & screaming at each other both of the nights I stayed there. They started their shouting at about 2AM on the final night and they were still arguing when I checked out just after 10 that morning. It’s also in a super noisy location for traffic and you can really hear the Morrison Bridge and the street cars down below on the north facing room I had.
-The “non-smoking” room I stayed in smelled like cigarettes. I asked about it as soon as I discovered the smell and the desk person didn’t seem to care.