Our stay at the air bnb was nothing like the listing promised- we were kept up till 2 am, and the host confirmed the reasons that we were kept up, their tenant had people over and was doing laundry till 2 am. We checked out immediately the next morning, and had to spend an extra $332.65 to find an alternate place to stay in Portland while we were there for a conference. We offered to pay for the night we stayed; even though we were kept up till 2 am due to the tenant upstairs having guests over; doing laundry; and having complete disregard for Airbnb guests staying there. The host confirmed the upstairs tenant went to pick a friend at 1 am that was coming to stay with them, and made no effort to make things right, even after confirming how miserable our stay was, and would continue to be given the circumstances .
We could hear every single step the person living upstairs took. And conversations feel like you’re in the same room. It feels like more of a dorm with this walls, because that amount of noise makes it impossible to choose when you’ll be able to have no noise and can sleep. Due to having to deal with an inaccurate listing, the host refusing to make anything right for our stay; even after admitting they became aware of the conditions making it impossible for us to sleep one night there, let one the next two nights we had booked. The host specially asked me to involve air bnb to assist in getting my money back instead of them (and they refused until I began the dispute process, and they still only refunded a small amount themselves), because it doesn’t appear to actually come out of their pocket- and air bnb covers it. Other guests have had this happen based on these reviews. It felt very dishonest and really unprofessional to use Airbnb to that degree. I really wish they would have been more willing to make things right, we are understanding people but this was the worst experience we’ve had, and the worst way we’ve been treated by a host or any overnight stay for that matter.