We wanted a getaway in our home city, just to get away from the isolation and repetition of our own tiny apartment and daily routine. We saved up all year for this one night and were SO excited for a hot tub, fireplace and a private room, away from home and kids! Upon our arrival, there was a mix up with the room being cleaned from previous tenants. The hosts were understanding and quick to communicate with us about a solution, although they were out of town and could not operate from the home. They had their cleaning staff stay and clean the AirBnB for us, which was very kind and gracious of both the hosts and the cleaning service. During our communication with the hosts, we sent along some pictures to show the mess that we found upon arrival, to which a response was sent saying "We get it, and are solving it." This response felt cold and sharp to us, and was not accompanied by an apology unfortunately. We were set on our stay, however, so proceeded to wait in the car for two hours until we could unpack our stuff in our room. The rest of the experience brought us a few more disappointments, and although the space is quaint as mentioned, we found the cleanliness, safety and guidance on use of amenities to be lacking. The outdoor fireplace was out of propane, the string lights didn't work, and upon opening the hot tub lid found an old cigarette butt and dirty sponge floating :( After our less than exciting hot tub experience, we went to shower off and to our disbelief found a old used loofah hanging in the shower basket, and hair in the drain. We were very grateful to the cleaning staff for sticking around and clearly taking their time cleaning for us, however these few things made us feel potentially unsafe during COVID times. We ordered in, ate our dinner, and went to lock up before bed, only to realize that the door doesn't lock from the inside. The outside gate ALSO was not able to be closed, OR locked. We felt unsafe which had us sleeping with one eye open, so to speak. All in all, we wanted this place to be awesome and have no ill regard towards the hosts, however we believe some improvements would have to be made here for us to want to visit again.