We were very disappointed with our experience with Stokewood Lodge and the hosts. In fact, we are currently having to spend a lot of time fighting to get a full refund from the hosts. The website description advertised “heating” as one of the amenities as well as a separate wood-burning stove. Right before we arrived at the site, we were informed by the hosts that the son’s girlfriend would be in charge of the facility since they were going to be absent. We arrived late in the evening on September 2 for an anticipated three night stay for which we pre-paid $676. We stayed at Stokewood for less than 12 hours - Friday night only. The place was unbearably cold when we entered it late Friday evening, and we couldn’t find any source of heat, even though "heating" was listed on the website as an amenity. We could not use the wood-burning stove due to my wife's environmental/chemical sensitivity (burning wood emits pollutants), which we had previously told the hosts about. Portland temperature was listed at 51 degrees and it felt even colder inside the thin-walled lodge. We searched for a heat source Friday night and, after shivering in bed throughout the night and being unable to sleep because of the unbearable cold, searched again Saturday morning. The hosts were out of the country and didn’t respond to our e-mail for a few days; the person they left in charge had no idea if there was a source of heat, how to turn it on if there was any, and there were no written instructions to help guide guests. To say we were uncomfortable is to put it mildly. It was too cold to sleep, it was too cold to shower, and it was too cold to sit down and eat the food we had brought for breakfast. Unable to locate heat, we e-mailed the hosts, as well as calling their representative, to let them know that we needed to leave Saturday morning. Overall, a very unpleasant and nerve-wracking experience. Subsequent e-mails from the hosts did not offer an apology for their misrepresentation of availability of suitable heating, the fact that they left someone in charge who knew nothing about how the lodge heat might operate, nor for providing no written instructions on how to make use of their facility. Nor have they at this point offered us a full refund, as requested. We have asked the Airbnb organization to help us obtain a refund.