Our visit to Portland was derailed by a, how a local would put it- "once in every 4 years" snow storm. It was so cold that when I tried to open the door, the key broke in half. James was responsive and quick to bring us a replacement key. If an item wasn't located in the house, James made sure to bring us everything we needed- shovel, ice scraper, and additional kitchen items. Since it wasn't safe to drive, it was nice that the airbnb is walkable to a lot of places. I would stay at Jame's again. Thanks for everything James! w