Rikki communicates very well. My folks live nearby and walked their dog past the house to check it out and found trash bins overflowing and a big box of trash out front. I let her know and she replied immediately (from NY) that the trash would be taken care of. We know the trash schedule and knew it wouldn’t be and it wasn’t. So I told her again and she had someone take it all and clean up the bits blown around as well. The kitchen has only a coffee maker with the little premade pods so if you like real coffee there is no way to make it. There are little things like faucets loose but the value is definitely there. So many rooms for a great price. And great location! MOST IMPORTANT: the front door is up the front stairs (not where her directions state which was “ground floor”). I let her know and she said she would definitely look into it but just in case… Also one morning I turned on the shower upstairs and it suddenly just stopped running water. It magically fixed itself by the next morning. There’s a more spacious shower downstairs. Overall I would stay there again!