We booked this place because the pictures looked nice, the location was close to where we were etc. It advertised immediate booking (which we wanted bc we had a late flight out with a 4 year old, and wanted a place to rest before the trip). My husband was planning to stay overnight and then drive north in the AM. We arrived within the hour of booking as the messages directed us to. But when we arrived, it was clearly not what we expected. You have to enter one gate, and walk across a front lawn to enter another tall gate, and then go down a dark secluded cement stairwell in the back of the house. The bed was unmade, no pillows and a dirty paper towel at the foot of the bed was all I could remember. I would never stay there alone for safety reasons. We immediately turned around and went back to the main road, where we emailed Heidi to let hew know we wouldn't be staying. She confirmed that she would give a full refund if we cancelled immediately so that her calendar would re-open for future bookings (which we did). She is now saying that she will only reimburse 50$ of the 150$ ($150 for a one night stay in that place!). My timestamped emails show that we made the reservation and then cancelled ALL WITHIN ONE HOUR. I also have the timestamped email from her during this ONE HOUR (after I told her that it wasn't clean)- which states that she was informed by her cleaners that they hadn't cleaned it because they thought they had more time to get there (there was a party that was set to arrive at 8pm but cancelled just prior to my reservation), that she was sorry for the inconvenience, and would reimburse 100% if we cancel asap so that her calendar would re-open for other bookings. My timestamped email shows that the cancellation was also done with the hour (well within any time it could have taken for cleaners to arrive and clean for any new booking). Now, almost 1 week later it is not resolved. I have been sending emails back and forth, making phone calls to AirBnb etc, and still this case has not been resolved (Heidi will only reimburse 50$, not the full amount that she said she would). FUTURE GUESTS BEWARE OF THE SHADY CONDITIONS AND SHADY BEHAVIOR OF THIS RENTER