Communication was easy and Austin always responded promptly. Two things to note is that one, the house doesn’t have AC and the sun facing location makes it very hot (even when it’s cool outside), and two we found some giant ants in the rooms but Austin provided us with bug spray. We are happy with our stay overall tho! The homeless nearby and railway noise (as mentioned in other reviews) didn’t really bother us. Will recommend this to family or group of friends travel together.