Pat was extremely nice, and was always quick to respond. Checking in was extremely easy, and the Airbnb was absolutely gorgeous. My family and I fell in love with the calm and peaceful neighborhood. The Airbnb was also well insulated. On the day we were set to check out, a snowstorm had made its way the night before. Since it was the day before Christmas Eve, we were still determined to leave, despite the roads being slippery and covered with ice. My husband struggled for about an hour to scrape the ice off the car, and that's when Pat informed and offered us that we can take as long as we want to leave the unit, and even offered us another night at the Airbnb because of the dangerous weather conditions. We will forever be touched and grateful by this caring gesture by Pat. He definitely looks out for his guests and their wellbeing. Portland is a beautiful city, and we hope to return sometime in the future, and wouldn't hesitate to book this same Airbnb with Pat. Thanks again, Pat!