Cold.
I arrived at 7:30 p.m. and my room wasn't ready (despite check in being advertised as anytime after 3). I was coldly greeted by Kate. I couldn't have felt less welcome. While the room was being prepared (which took an hour) my choices were to either sit in the hallway or wander the streets.
The heating system was poor, the room temperature maxed out at 64 F. Overnights were colder still.
The hot water heater was broken for two days and when it was working the hot water ran out quickly, showers were unsatisfyingly brief.