Stephani had a binder ready for my Mom and me when we arrived, and in it was plenty of information for us about Portland - where to go and where the essentials (grocery, food, hospital) were. She also included anything we would need to know about the house. The apartment was spacious and very clean. It's also beautifully decorated. It is a basement, so hearing footsteps overhead comes with the territory. But footsteps did not inhibit our being able to get to sleep any night. While we didn't meet in person during our stay, Stephanie was easy to communicate with prior to our stay and made herself available if any issues arose during our stay.