We had some trouble accessing our keys but the property manager Lindsey got us in within 30 minutes of arrival. The building felt safe and secure. The room was very clean and it was like staying in a hotel - not much character to the room as expected but it did the job. The temperature in Portland was in the 90s when we were there so the room got pretty hot without air conditioning. For this reason we left the windows open at night and it was quite noisy since the building is right next to the freeway. Loud noises from trains, garbage trucks, etc. started as early as 6am so be prepared if you are a light sleeper. Other than that, Lindsey was very communicative and accommodating during our stay. When the room was missing soap and glassware, she had them delivered to the room immediately.