Roger made the check in process very easy as this was my first experience with air b and b. He kept in constant communication over email and even offered me complimentary early check in as our flight came in early. The house was very comfortable and in a quiet location. Unfortunately, we had to check out a day early because of a family emergency. Roger was so accommodating that he gave us a partial refund for having to check out early. The next time we are in Portland I will definitely look him up!