I was excited to book at Tom's place after a long trip down the west coast on my way back to Canada. Despite the initial confusion about the checkin process according to his prewritten messages, and asking for clarification multiple times, I was generally impressed with the set up of the space and the cleanliness. Once I finally gained access to the space, I had brought a few bags in and I had a call I needed to take - a family emergency had occurred, requiring me to leave immediately. The booking was non-refundable, but I figured that with extreme circumstances there would have been some compassion for, at the very least, a partial refund. Tom was super shady about sending me to Airbnb about their "extenuating circumstances" policy, which did not cover my current situation. So, instead of accepting compensation for one night on a room that wasn't used, he kept the full 3 days worth of income. Empathy is sorely lacking here. Beware this host.