I had a great experience dealing with Jiying. The house was very lovely and clean. I rented it out for a night right before my wedding to have a good place to relax with my bridesmaids. Upon arrival, however, we realized that the thermostat upstairs was not working and it was quite freezing in the bedrooms. Considering that it is January and very cold it was a great inconvenience for us. We managed to somewhat solve the issue by cranking up the heat downstairs extra high in order to get some warm air upstairs. The owner was very responsive and did do their best to resolve the issue to the best of their ability. Would recommend!