I was extremely disappointed in this stay, and am having a difficult time with the hosts. I know that they will most likely deny anything I may have to say within this review, because they are not holding themselves accountable for anything that occurred during my stay, and simply blamed me.
I would like to start off by saying that the location of this place is fantastic. We walked to dinner at "Wilder" and got ice cream at "Salt and Straw," which were both absolutely amazing. With that being said, the other factors throughout my stay were not as great.
The hosts mentioned that they would be going out of town, and that their mother would be looking over their Airbnbs for the night. When we checked in, there were suitcases and travel bags in the living room. I reached out to the hosts to ask about this, but they did not respond. Hours later, a man (whom I did not know) typed in the access code and walked into the Airbnb. He claimed that he also booked the place for the night. The man fled the scene when I told him I was calling the hosts. I called both phone numbers that the hosts provided me with, along with the emergency contact number, and no one answered. We packed all of our belongings and decided to leave. Two hours later, I received a call from Rob.
Rob explained that this has never happened before, but the man booked their other Airbnb, and Rob & Sylvia provided him with a code that they programmed into The Artists Loft on accident. The part that did not make sense to me was how this man received an address to the wrong Airbnb, along with the access code to the gate outside of The Artists Loft. The hosts said that he was "not a scary person, he was just confused." I was feeling very uneasy. We created an escape plan in case this man returned.
The following day, we went to the city and picked up some donuts from Voo Doo's and went grocery shopping for foods to enjoy after we checked out of The Artists Loft. We left our food on the counter, only to return to an infestation of ants consuming our food. When I informed Rob & Sylvia, I was told that it was "Ant Season" in Portland, and that I should have expected this to occur (I am not sure where you leave your donuts, but I have never had any issues leaving my donuts in a box on the counter). They said they were "sorry that I left my food out." The ants were trailing in from the window and traveling all across the counter tops, stove top, through the cabinets, and up the wall. It was an absurd amount of ants.
I asked for a return on my cleaning fee, as there were spiders all along the ceiling, and ants everywhere as mentioned before. The hosts refused to provide me with a refund because I stayed the entire duration of my time at The Artists Loft without mentioning anything about the bugs. The reason I did not reach out was because I had already felt incredibly bothersome due to the first incident, and the hosts’ way of communicating was clearly ineffective anyway.
I have never written a bad review in my life, and have never had a bad experience booking with Airbnb before this stay. I think the outcome of this review would have been much more positive if the hosts were able to apologize for the mistakes made, and holding themselves accountable.