We were looking forward to our stay and Dan and Jackie had been responsive. Unfortunately the airlines cancelled our flight with no notice while we were at the airport terminal. There were no other flights for two days from our carrier. We explained this to Dan and Jackie and even sent proof that we were at the gate and there was still no notification from the airline of the cancellation. We weren't even asking for any partial refund at that time, but when we sent evidence of our flight cancellation all communication stopped. Even a simple response indicating that they could understand how frustrating it must be to have our plans cancelled due to circumstances outside of our control would have been nice, or that they were sorry that they couldn't provide a partial refund would have been the decent thing to do. They basically received full funding including the cleaning fee and could have easily rented it out once they found out we couldn't make it.