Heidi was very helpful and welcoming. She responded quickly to all my questions and even left us a nice welcome present :-) The neighbourhood was pretty good. It was quiet, but close to a couple good strips with some cool bars and restaurants. It's also super close to the bus that could take as right downtown very easily. The actual unit is amazing and perfectly suited our needs for 6 comfy beds and a large, comfy communal space. Having a patio was especially nice too.