Jeff was available for any questions we had throughout our stay. The check-in process was easy and the place was big enough for all 6 of my friends to stay. The airbnb was clean, had available coffee, and was located next to a few restaurants including Thai food and coffee places that were walking distance. We had youtube tv logged in from Jeff in the living room and were able to play some games on the tv as well. This is a great location and Jeff was extremely easy to reach. Hawthorne has some great gift shops, restaurants, food trucks, and coffee places as well and is not nearly as busy or packed as downtown is. Definitely recommend staying here for future trips.