This place was definitely below our standards. We usually don't complain, but our experience was pretty bad. When we arrived late at night (after a long day on the road), we came to a house that was absolutely filthy. There was food on the floor, counters and on the coffee table. There was dust and hair on the floor. The showers were in bad shape The place did not smell as though it was cleaned. We were appalled at the state it was in. We honestly felt that it had not been tended to since the previous renters.
We contacted Heidi immediately. She assured me that the place had been cleaned. I was trying to find another hotel or Airbnb to rent in the meantime. Heidi was easy to get ahold of and assured us that she would send in a new cleaning team in the morning. Although her cleaners were nice, they did not pay attention to detail. It was obvious that they were not professional cleaners. I suspected that these may have been the same cleaners that had apparently "cleaned" the house prior to our arrival. After they left, there was still food splashed on the walls behind the trash can. They cleaned the food off of the counters and took care of the obvious offenses, but did not pay attention to detail. After they left, the place did not appear, or smell, much cleaner.
The amenities were in poor shape. The cupboards had broken dishes and wine glasses in it. The Keurig was broken as well.
The place is very noisy. You can hear everything that is going on with the tenants above.
The location of the place was great, which is why we picked it.
Ultimately the house reminded us of a college dorm. I will NEVER rent an AirBNB from a non Super Host again after this experience.