Kate was extremely sweet and easy to deal with. She was very accommodating as well. The room, bathroom and top floor were super clean and neat. I was unaware that the room faced a relatively busy street and so noise level was much more than I am use to. I also found that the window coverings were minimal, thus I was unable to make it really dark or any more sound proof in the room. If this no big deal for you, this place is GREAT.