Nancy and Randy were very communicative leading up to and during my stay. They even checked in following my first night to make sure my experience was nothing short of wonderful...which it was. The bed is like sleeping on fluffy clouds. At points when I tried to work in bed, I would just end up falling asleep. They also pack the refrigerator with yogurt and milk to accompany the granola provided. The little touches around the apartment (e.g., glass bottle of water beside the bed, dining table set, courtesy gift card) were very appreciated! And their amenities are really high-quality, such as Vera Wang bath towels. It was an easy check-in, check-out process. The neighborhood is pleasantly quiet, plenty of street parking, and restaurants/market are within walking distance. Just a lovely place to stay!