Matthew was very communicative and responsive to my requests. The location is great! lots to reach by walking. Safeway is just down the street for groceries. I was there during the surprise snowfall and I would recommend bringing some good socks or slippers for the cold concrete floor. The heaters worked well. Be careful when stepping into the tub, it's a doozy of a step. Check the stack of hand towels on the counter; that is where I found the shower mat.