We were told that we would receive instructions for checking in shortly before our check-in time. I received instructions for the keypad two days before our stay, with no other message included. I assumed the code would come later. We headed over to the place and arrived 10 minutes after our check-in time, 5p. We had messaged the host on the way asking for the code and we sent a separate message regarding parking. She did not respond. After walking up to the place’s door and looking around, and knocking on the door of the main house to speak with those guests, we continued to try to reach the host for the code. We called her over 8 times, and texted her and messaged her through the app numerous times between 5:20p and 6p. Finally I called Air Bnb. They reached out to the host and gave her a 30 minute deadline. She never responded to them. Right before 7p they cancelled our reservation and I had to book a hotel last minute. I finally heard from the host after that, but it had been two hours from our first message. It was such a mess and an extremely unpleasant experience for us.