Rick was very responsive and patient with my questions. I really liked the convenience of the combination lock, although I would have like an additional lock when I am inside the unit. The suite was exactly as pictured and I audited it for cleanliness and it was impeccable. I was very impressed with how clean it was. The only drawback was that the ladder was very steep and when we indulged at the various bars, it made for a scary descent. The couch should also be replaced, it did look quite worn. Other than that, the place was fantastic in location, cleanliness, and was very cute. I'd definitely stay here again.