Steve was great. He met us when we arrived, and quickly accomodated my son who joined me. We were offerd several options for his stay, and we went with the fold out cushion which worked great for his young frame. Steve had many suggestions for place to eat and visit, inclusing his very handy summary of the area inclusing eats, drinks, and activities. The suite is immaculate, and we felt very much at home. Will definitely stay again.