Jessie was very nice and kind. There was a snow storm coming the day after we arrived, so Jessie made sure the sidewalks were salted and safe. She was going to be away for a couple of days, so she prepared everything we might need before she left on her trip. She also made sure there was someone to call if we needed anything. We had a great time there. The place is clean, comfortable, and a great location. You can walk to the stores, MAX, food truck/pods easily. We have been staying in the Overlook neighborhood the last few times and really enjoy it. It’s not too far to downtown, and it’s safe and convenient. We highly recommend staying here if you have a chance.