From start to finish we felt well taken care of. Lorie was flexible with our travel schedule (and the fact we have a 2 year old who has to nap!!) and couldn't have been more welcoming, friendly and easy to deal with. The apartment is perfect. Cosy, private, nice bedrooms, lot of space to hide suitcases away, great amenities, great kitchen (all new stuff and instead of the usual "one pan" there were a bunch of pans and utensils). Flat screen TV, nice linens, towels etc etc etc.....seems silly to list all that but it was just such a treat to arrive and get EVERYTHING we needed to then just enjoy our trip. The area is full of great restaurants, coffee shops, parks, river walks......we will be back!