Irrational, terrible, joke of a property company. I rented an AirBnB from them. I received a laundry list of endless rules including the requirement to send them my license plate # among other details they dont need. At the very bottom was a rule limiting the ability to film or take photographs of anything on the property without facing a fine. They allow you to film if you pay $1,500 fee per day (laughing hysterically). Since I booked this to film a scene for a commercial I tried canceling.
I messaged them shortly after booking to see if they could refund me considering I've never seen the place, cant use it without breaking rules. Their refund policy only gives refunds if you cancel 14 days prior to checkin. Since I booked right before trying to cancel they said I cant get a refund. However, I could use the property if I paid a $1,500 fee per ay ($3k total). LOL, what? Jokes.
I ended up paying $500 for a place I couldn't use. That's a lot of money for them to take from me knowing I cant stay in their property. They cant claim loss of opportunity because I tried canceling right after I booked.
This is terrible behavior that is unacceptable especially in a time like this.