We were informed that the downstairs bathroom and laundry room could not be used at the time of our arrival to the house. So we only used the upstairs bathroom. The sump pump was not working and water was leaking from it and slowly flooding the downstairs. It did not get fixed until the last day we were there. Also, the front door key pad broke and could not be used during our stay. Nelson and Wilson were very responsive to all these issues. We came in on a Friday night so workers could not come until Monday. Overall, we liked the house and enjoyed our stay.