Heidi was a very good host but the experience was subpar due to very noisy neighbors upstairs who partied all night, and when they weren't partying, were clomping around the apartment making loud noises anyway. They were also Airbnb renters, as I understand it. When we brought the issue to Heidi's attention she was very good about about it and even rebated us a portion of the night, unsolicited. So no complaints about Heidi, who was attentive and extremely nice, and the apartment looks as advertised - was clean and a good space overall. However those considering renting should know that their experience may depend on getting lucky with who is renting above you as the walls and ceiling are thin and the noise travels very easily.