We had a negative check-in experience due to an integration problem between AirBnB and the hotel’s reservation system. At one point we were told the hotel would not honor the rate at which we had booked. BUT they were able to sort it out and upgraded our room to make it up to us, and even comped us some items from the convenience bar in the lobby.
The room itself was spectacular — spacious and comfortable with a nice view. The problem is, the toilet would not fully flush — it took multiple cycles of waiting for the tank to refill to properly recycle the water. This issue was never fixed during our 12-night stay.
Folks clearly cared and wanted us to have a pleasant stay, but there were a few too many glitches on the operations side for us to leave a five star review.