Though we never met in person, Jesse and Jeff were very accessible, welcoming, and helpful. They were flexible about modifying our stay when we were in need and we appreciated the way they handled our request. Our negative experience was due to the fact that the noise from the main house on the floor above was really disruptive. We have young kids and sleep is a premium for us--but the sound really carries from the upstairs unit. We could hear every word of their conversation and the walking sounded like stomping. We only had a few hours of sleep our last night when the upstairs folks came in late. I don't blame Jesse and Jeff for the noise level of other renters, but I think that it would be good to know the unit above might make be really loud.