Tom was very kind and welcoming; he made sure we had everything we needed. The space looked and smelled clean, just like the pictures. I had never been to Portland before and didn't have much of a grasp on the neighborhoods, but Tom's place is situated between two very walkable streets with great food and shopping. The room is underground, so you will hear some floorboard creaking noise above your head. We didn't have any problems with this, but it might be an issue if you are a very light sleeper. We had a great stay, thanks!