I was in Portland for a conference with two colleagues, and as a result, we didn't spend much time at the loft and only saw Heidi when we checked in. Heidi was very accommodating and welcoming. She was available for us to check in early and was understanding of communication mishaps (when I texted the wrong number to get ahold of her), and was very responsive over email. I thought the place was very nice; well decorated and spacious. It was in a convenient location for the Oregon Convention Center. I also really liked that there was a little porch area. One word of advice: the shower takes a while to warm up, so don't expect a five minute shower, because half that time will be spent waiting for hot water. Also, I slept just fine, but my colleagues reported a little bit of noise outside the loft. All in all, a positive experience!