My hubby and I dicided to book a stay in Erin' s place for Valentine's Day. Unfortunately we weren't able to make it for various reasons. When I massaged Erin on the day of about not making it, I was shocked when she tried to refund me even though it was a last minute cancellation. She was extremely kind and understanding! She responds to massages very quietly. We were impressed! We are definitely booking her place in the near future!