The communication between the property management reps and the owner and housekeeping needs a lot of work. My guess is that since the reps manage 70+ properties, when anything goes wrong at any of the properties (like it did for me), instead of communicating with you like grown adults, they immediately offer a refund and "allow" you to find another place to stay. That did not work for me and it all went downhill from there.
If they still claim that there's an A/C unit in the apartment, call first and doublecheck because it was no longer there when I was finally able to check in.
Also the smoke detectors should be checked because a new battery in the smoke detector would've prevented me being awakened in the middle of the night by a chirping smoke detector. On top of that, a step ladder would've been nice (or at least a safer way to reach the smoke detector than by perching on a bar stool half-asleep in the middle of the night). Being *asked* if it would be okay if the owner's son comes over to re-install the A/C unit the next day (instead of just showing up because the rep from management told him to) would've also been nice.
Finally, getting the refund I was promised (which I considered too generous, but didn't turn down) would be great. I stayed only 2 nights at this place and it was the worst airbnb stay I've ever experienced. Never again.