Kristen was very quick to respond, friendly and helpful. The place is super cute, clean, quiet and has all the amenities you would need. The location is wonderful; you're in walking distance to one of the coolest neighborhoods in Portland, yet it's still quiet and with plenty of street parking. We had a great stay.
CAVEAT: if you are a light sleeper (like myself) you might want to look elsewhere. The shared wall with the coop means really loud banging, scraping noises early in the morning (from 7 am onwards, even on weekends) that sounded like someone was banging a dead body against the walls and scraping out a trash bin with a giant fork.