Here was my experience. I rented the unit for 2 nights so I could attend business meetings in a neighboring area. When the host confirmed my reservation a few days prior to my trip, he told me I could find info on where to find the lockbox with the key, in the details section of the Airbnb listing. But there was no such info there. I had to email him to get info on where to find the lockbox. When he wrote back, he said "sorry for the confusion" -- but there was no confusion; he was simply wrong that the details section would contain the necessary information. My flight to Portland was delayed and then cancelled due to bad weather and I had to book a whole new flight from a different airport. I kept sending the host emails to update him to let him know I would be arriving late. By my last email to him, I had informed him and so he knew I would not be arriving at PDX until at least midnight. The Airbnb listing did not describe where on the property the rental unit was and the host did not tell me either. He simply told me in an email that to find the lock box, I should go around the right side of the house, through the gate into the backyard and the lockbox would be on the left, on the side of the house and he gave me a code number to get the key out of the lockbox. As I went into the backyard, it was now around 1:45 a.m., after getting a Lyft from PDX to the address. The gate clicked shut behind me, locking me into the backyard. It was 32 degrees outside and there was no light in the backyard. I used the flashlight app on my phone to find the lockbox, retrieve the key, and then start looking in the backyard for an entrance door to use the key on. It was icy and slippery and dark and I nearly fell walking up the back porch and trying the key on the back door. It did not work. I called the host, but he did not answer his phone. I then called my husband and we both agreed I would have to call the police to come get me out of the backyard. The yard was fully fenced with a 6 foot fence I could not climb over and the gate had no latch on the inside for me to open it. I did not dare throw a rock at an upper window of the house for fear any tenants inside might think I was a burglar and possibly shoot at me. I called the police and an officer graciously showed up about 10-15 minutes later, opened the gate and "rescued" me. He propped open the gate with some rock or brick so we would not both get shut into the backyard. Then he used his flashlight while the two of us together searched the back of the house for any other entrance. We found on the far right corner, down more icy slippery stairs, what appeared to be a rental unit with its own key code on the door. My key did not work and the code the host gave me for the lockbox didn't work, so this clearly was a different unit from the one I had rented. The officer also checked the back porch door with me again and my key did not work there. He also slipped and nearly fell on the icy back porch steps. We went out of the backyard to the front yard. At this point, two people who lived upstairs in the house came out on the porch, perhaps because they had seen the police car arrive. We asked them if there was an Airbnb in this house and explained my key did not work, and they said yes, but all they had the key for was for their unit upstairs. My husband had been calling around and found a hotel for me to stay at, and the police officer kindly took me there as it was only about a mile and a half away. The next day when I wrote to the host about all that had happened, he asked if I had tried the key on the unit in front and explained that the rental unit was beneath the front steps in the front of the house. I explained to him that no, I had not, because first of all, I was locked in the backyard and secondly, the listing did not say it was in the front of the house nor did he ever tell me that in any of his instructions. I requested, under the extreme and frightening circumstances of my experience, for a refund. He simply wrote back and said he had called Airbnb and talked to them and suggested I call them, that he thought they would work something out to help get me a fair refund. I can tell you that when I called the folks at Airbnb, they gasped when I described what had transpired. I then had to go online to their resolutions webpage and file a request for a refund with full description. The description evidently goes to the host. If the host does not respond in 72 hours, you go back to that page and click on "Involve Airbnb" and they will then look into the matter. Par for the course, the host did not bother to respond to me in 72 hours, so I went back onto the resolutions webpage, clicked on "Involve Airbnb" and I was very quickly contacted by phone by an Airbnb staffperson who apologized profusely to me for my experience and quickly refunded my full amount except for about $15 in service fees. My experience with Airbnb staff was terrific. My experience with the host of the rental was horrible. The circumstances I...