I showed up to check in here and it was really dirty. The toilet had pee and hairs on it, there were used hair ties on the coffee table, the sheets had crumbs in them, there was dirt and hair on the floors, the fridge was dirty, and there was a spider web near the bed. I tried contacting Amy, but she didn’t respond until after I directly contacted Airbnb and they reached out to her. She was very professional in her response, and offered to refund me my first night, and send a cleaner out first thing in the morning. I was appreciative and sent her pictures of everything that was dirty (as she asked me to), and asked her specifically to make sure the bed sheets were changed. However, when I went back the next day, it was clear someone had been there and cleaned a bit, but definitely not well enough. The toilet had been cleaned a bit but was still very dirty; the hair in the shower was in the exact same place as it was the day before so I knew the shower had clearly not been cleaned; the dirt in fridge that I’d sent a picture of hadn’t been cleaned at all either; the floor had been vacuumed, but the spider web by the bed was still in the same spot so it clearly hadn’t been vacuumed well; and the sheets had not been changed and still had crumbs in them. I messaged Amy again and she gave me a full refund but was pretty rude about it, saying they’d “bent over backwards” for me so I should find somewhere else to stay. I’ve never had any issues like this at any Airbnb I’ve stayed at before. I understand that not everything is going to be spotless, but I at least expect a clean toilet and sheets. I used to work at a resort so I understand that sometimes hairs get left behind or random little things get missed, but when you’re given a second chance to clean specific areas and pictures of exactly what’s not up to par, you should at least correct those things. They could have even just fixed the things I sent pictures of and I would have assumed they cleaned the whole place. I was glad I got a full refund, but I wouldn’t recommend this place to anyone.