The house and location are great; rooms are very spacious and there's a ton of great restaurant options just a short walk away. Only downside is that we never got any response to any of our messages either when making our reservation or when checking in/out, while we sent several messages to confirm our arrival time and called upon arrival because we weren't sure how to enter. We quickly figured it out with the check-in instructions in the app, but it would've been nice to have some 'human' contact before/upon arrival.