The customer service is fantastic. They were as accommodating as can be.
In terms of the room quality, there were cleanliness issues. Bundles of hair were left on the bathroom and in the shower, and the room smelled like cigarettes. We only stayed a night, so we just swept up the hair and opened the window and it wasn’t too big of deal, but having stayed here previously, and it having been a better experience then this one, the room quality was pretty disappointing.