The home looked just like the pictures :)! They placed laminated notes around the home which were helpful in navigating different amenities offered. Having a washer and dryer was great! Due to the rainy weather, we were able to wash and dry our clothes. Sara checked in with us during our stay to assure we were okay and had what we needed. The thermostat was a blessing to be able to control and done so with such convenience for it was cold for us Californians. The hot water for the shower was very quick to warm up! And the water was perfect for a hot shower! The home was also in a great location; near the airport, downtown, freeway entrances. Hope you get the opportunity to stay in their lovely home!