I never had the pleasure of meeting Elaine in person, but she was very prompt and pleasant when communicating with prior to our check-in. Even after we checked-in she sent me a quick message to see if we settled in ok and if we had any questions about anything. My boyfriend and I absolutely adored the little house and the location was great, we loved the quirky Alberta area and Portland downtown was not difficult at all to get to by car. We would love to book again if/when we return to Portland. I highly recommend to anyone to book Elaine's little house!