Tim and Pru were extremely quick to respond to any and all messages. Their room was extremely clean and had thoughtful touches from a binder with maps, things to do, places to eat, and I do about their place. They provided a basket with snacks and homemade cookies that were really good. The hot tub was very clean. At no point was I missing anything or wish they would have done anything different. This is a good neighborhood and close enough to downtown.