Hien was present when me and my friend checked in, which I have never seen before for an Airbnb that the owner doesn't also stay in. It was super helpful because she was able to teach us how to get into the Airbnb and showed us around. Her and her husband even laid out travel guides for Portland on the kitchen table for us. The Airbnb was absolutely spotless and had way more space than me and my friend needed. The only issue we ever had with it was that I found three large spiders in the Airbnb. However, when I messaged Earl and Hien about it, Hien came by the next morning to explain in person that the spiders are everywhere due to the weather at the time, and that they get them inside their house too. So it wasn't really possible to keep them out. Then Hien offered to drive me and my friend downtown since they were going there anyway. I've never had an Airbnb host offer services beyond what was related to the living space, so that was really nice of them. The Airbnb is located near a bunch of cute restaurants and shops, and is a five-minute walk away from a bus stop that goes downtown. This was definitely one of the best Airbnb experiences I have ever had!