The house was kept clean and organized all the time. The rooms are also clean and bathrooms are near the rooms, so it's nice. Leah was very accommodating and responds promptly! We bumped into her maybe a couple times and she gives a good list for the city's scenic views and to-dos.. I also loved the complimentary teas and coffee which were strong (just the way I like my coffees). And they do have a cat that is very friendly.