I did not meet Norah during our 3-night stay here, but she was a great host and told me to text her if I needed anything. She was quick to respond to any questions I did have. The place is exactly as pictured. There was plenty of room for the three of us with the loft and pullout couch. Norah left eggs in the fridge for us and there were lots of cooking utensils and dishes for us to prepare our own food with. The downtown area and gardens/zoo were only a few minutes away via car. I highly recommend Norah and would definitely stay in her place again.