Jason & Hannah were very curt and unhelpful in their response after I let them know ahead of time I would be canceling due to a death in my family. They simply said to just deal with Airbnb.
When I let other Airbnb hosts know about my canceled trip, they sent a long paragraph with their condolences and helpful ways for us to both receive our money (in which we did without dealing with proof of a death certificate.)

Hannah’s response was a shock to human decency. I believe as a hostess, they should be able to know how to deal with cancelations and unfortunate events in a supportive manner.