Rob and Sylvia are quick communicators and very friendly. The bed, as many people have noted, is very comfortable, and the shower has good water pressure. I appreciated the blender, kettle, and full-sized refrigerator. They were quick to offer extras, too (a blanket or a chair to enjoy the sunny day in the park, for instance). They also checked in to make sure the temperature was OK, etc., and they kept the place quite clean. The only quibble I have is that 10 a.m. feels early for a checkout when check-in isn't until 4 p.m. I'd prefer regular hotel hours (11 and 3), but otherwise, they went above and beyond to make sure the space was welcoming and comfortable.