We were a little disappointed...a bit more than a little to be exact!
The main reason why people choose to stay at a host's house over staying in a regular hotel is the human experience.
In all the experiences we've had before, the host has always shown up at check in or at check-out or at anytime in between to greet and ask if everything was ok.
In this case, we stayed at this listing 2 days and 2 nights but our hosts never bothered to show up even if we could hear them all the time talk above our heads.
It was kind of surreal that we were communicating all the time via email while our hosts could have just walked down couple of stairs.
And even the email correspondence was something impersonal like :
1- Here is the code to access the unit...
2- If you want milk here is where you can go and buy it..
3- Please don't forget to clean up dishes before you leave (Actually we received this 3rd email the one day before our check out was due)..
We had the impression that were only interested in being paid and having their place back.
Another disappointment :
All hosts that we have come across before have put in their fridges some basics like milk and a bottle of mineral water plus some coffee and some sugar...
We are not talking about a continental breakfast or anything like that but we are talking about the bare minimum that a guest would need to start his day : a cup of coffee with some milk!
The kitchen was absolutely empty and when asked the hosts, they just replied that we can go a buy milk from the supermarket or (quote!) : "use the leftover from previous guests"
That was a inappropriate answer ...We knew good manners were scarce these days but not to this point!
Anyway, even if we arrived late a a long day and a drive of almost 500 Km, we had to go out again and buy few things that could have been made available for no big expenses ...
Anyway, the place was nice but the whole experience was disappointing.
And I'm writing this review from another airbnb place where we are staying tonight as we continue our visit to the beautiful Oregon.
The host of this place was here when we checked in and provided all the info with a big smile ..,and we found some basics in the fridge that spared us another visit to the grocery store!
(The inventory is : 2 small bottles of water, some milk, some coffee and some sugar! Not the five stars' luxury but enough to feel the courtesy of the host).
...Hope this will help you to improve your service..,