This was my first air bnb experience and Darlene was v. Patient with me as I tried to figure out the online process. The suite was exactly as described. Private, pristine, v. Comfy bed, many thoughtful details. Neighborhood is charming, safe. When I arrived, Dan gave me a thorough tour, explaining all the things I needed to know. Great experience! One of the many little details I appreciated: different style,pillows. some harder, some more soft and fluffy. I prefer a flatter pillow, and they had that too!