I never actually stayed at the Hoxton Portland; but I had a wonderful experience with them during a time I felt like I was drowning…my vehicle was broken into and belongings stolen (ID, phone, items..) and the people hacked my phone and started booking things. Among these were the Hoxton Portland. I phoned the and explained the situation and they were so kind. The thieves/hackers messaged them regarding the check in and the Hoxton kindly messaged them back without scaring them off and hinting that it was known what they had been up to. I am so appreciative them.