Rachel was very helpful and most importantly accessible, she was always there if we needed something. The room was very charming and clean, the bed was comfortable, loved the option to put our things in a big closet. The private bathroom was also nice, my bf and I definitely took advantage of the deep tub for a nice soak! Rachel made sure to provide basic bathroom amenities as well as snacks, tea and coffee in the room. And I can't forget about Stella, the household sweetheart and watchdog, she was a great touch.