I was saying goodbye to my fiancé the night before he left for basic training in the United States Air Force. I paid for the room, got the confirmation, showed up for checkin and saw I hadn’t been sent the code. I saw they sent me an automated message asking for my ID. I had never been asked that before staying at an air BNB, but I sent it around 6pm. Especially since my identity has been verified through air BNB. I didn’t hear back from them until 11pm almost 12am. By that time I had to book another air BNB since I had to wait so long. I contacted all three people via text message and phone call as instructed. This was a very frustrating situation almost resulting in my not having a place to stay for the night to say goodbye. To top it all off when I had to cancel they refunded me only partial of what I paid. 🤦🏻‍♀️😭