Sheuli was easy to get in touch with. We had a locked door issue on arrival and I was able to easily contact her and get the issue resolved. My girlfriend and I stayed at this place for a few days while in Portland. You will get access to a comfy bed, a shower, TV, and a mini fridge. This place was good for our few day stay in Portland. Our only complaint would be the bathroom is a pretty tight space. You can still shower, brush your teeth, and do your business