This was mostly a good stay, and this is my first slightly negative review, but I feel as though the property owners at this rental are likely to let you down. There was a storm in Portland, which I understand makes things difficult, but the entrance to the basement apartment is very steep and was covered in ice for two days. Seeing as it gets icy in Portland every winter it would seem that if there wasn't going to be ice-melt or even a shovel, that the property owner would deal with that. I was told there was nothing they could do. My grandmother slipped on the ice before I could borrow a shovel from a neighbor. There was also a significant amount of standing water in the main room, soaking the rug. Again, I was told that it was because of the storm and there was nothing they could do. They were not very responsive and they only offered a $100 refund (which is about 60% of what one single night actually costs) which seemed dismissive of the inconveniences we faced for multiple nights.