I just sent them this:
Could I please see an itemized receipt of the stay before any additional fees are invented - ASAP?
Additional fees have already been scammy and the listing is highly misleading.
I found bits of staples everywhere including one bothering my dog’s snout which he has already been struggling with medically, so I’m livid about that alone.
The fence isn’t closed, the smells should be communicated as it is an unhealthy amount of chemicals, and the heat should absolutely be working especially after a review complained last November. There were also ants and the water was discolored and really gross - both things you’ve had recent complaints on and haven’t addressed.
With all the chemicals in the place it’s a shock there aren’t at least any traps. Even a filtered water pitcher would be thoughtful after knowing about how gross the water is for so long.
I have a genetic disorder where I’m cold and could really use warmth - it was an unseasonably cold weekend full off downpours in the middle of a pandemic and I could have slept in my car if I wanted to feel terrible.
I have serious immunodeficiency disorders and even communicated to you earlier in the week that I’d been sick and you had the opportunity to be honest.
Furthermore, I personally noted these blinds at check-in and this coming scam was in the back of my mind after doing a walk-through and seeing the state of the place. I was also frustrated because because of those blinds it made both rooms difficult for me to sleep because of the amount of light that gets in. I was very displeased about these blinds so this accusation is like a mean joke.
I’m sending this chat to Airbnb CS - not even requesting a refund but that they keep you from scamming more people and having an unsafe environment and dishonest hosts that doesn’t meet and adhere to their T &C’s.
I’ve been writing a more detailed and itemized review to leave this week.
I would like my detailed receipt by 10am tomorrow morning, Monday the 20th.
Again, not the receipt with fabricated charges tacked on after our checkout - the actual charges with the fees for the animals *originally* - the ones that should have been itemized because I believe you overcharged us purposely the other night - and even harassed us *after* we paid you more when you contacted us far too late after a long drive to town.
You knew we were traveling and where from, that we were sick, that this was a rare thing getting away for two whopping days and had the gall to wait about a week to communicate the added fees and far too late at night.
Please take some care and effort to better serve your tenants or please stop working in this industry because your disservice is unfair to the people you swindle.
Thank you.