James was great! We got in super late so he made sure we got into the house and everything was provided in the house already. He followed up with us the next day about coming in to check up on us but we would leave the house before the sun was even up everyday so we didn't get a chance to meet. There were instructions for everything and everything was organized. So him not being there didn't matter too much because we didn't need his assistance in anything, everything was laid out in front of us.