Alex was very responsive to all correspondence and checked in frequently. This basement apartment was as described. There are a few things to note for those who may have mobility and strength issues. There is not a handrail on the main steps from the street. The path to the entry gate is gravel so, rolling suitcases and ice chests are difficult to get into the space, so pack light! The stairs to the unit are narrow & steep. As described, you will hear Alex & family’s footsteps above you in the bedroom. A sound machine is provided, but recommend bringing earplugs. The only TV is in the bedroom. We would have liked one in the living room. We would have liked a small table for two for meals. There’s no temperature control, but the space heater is efficient. Pack your slippers or non-skid socks since shoes are not allowed. The bed was comfy & linens were very soft. The rain shower was nice with lots of hot water. We are so glad it’s dog friendly & suited our needs. We would stay again!