We booked Jodi’s place for a business convention in Portland and upon arrival our door was locked and couldn’t get into our room, Host was nonresponsive both on the app and with multiple direct calls and texts. Had to call Airbnb directly. They couldn’t reach her either. No Airbnb or hotel rooms were available. If it wasn’t for the grace of another super host allowing us to inconvenience him to stay his home. (our friends were staying with him), we would have been staying in our car. And even then we still were NOT in a beds. Blankets were rationed. Couch pillows were used and two of us slept on hard WOOD FLOORS!! After the evening of 3.5-4 hours of sleep, we finally got into our Airbnb with Jodi around 7am and even after all this host was still non-commutative over the whole weekend stay and it wasn’t until airbnb support got involved we got compensated for the first night! Mistakes happen I understand that, but a mistake this big I would have bent over backwards for my gusts (if I were a host) and comped their whole stay. Safe to say I We won’t ever be staying here in the future and wouldn’t risk staying with this host if your coming in late.