We arrived at the apartment after driving over 6 hours from California. Branden had just sent us a message (which I now know was automated) with instructions on check in.... he also mentioned that the apartment had just been cleaned by a cleaner. When we walked in there were towels all over the bathroom floor, dishes in the sink and the bed looked like someone had just crawled out of it. Clearly no cleaner had showed. We called Branden three times and it went straight to voicemail. Then we call AirBnB, got a refund and a comp off our next stay. Before leaving we looked around for the washing unit (we had been on a road trip and specifically booked this unit to do laundry) and realized it was in the basement (also dirty) and you had to pay. That would have been nice to see in the description. The experience was very disappointing and frustrating especially after such a long drive. We spent the next 2 hours on the phone with AirBnB trying to find a new place to sleep. This place is probably alright when the cleaner shows up but my experience was awful. The icing on the cake was that Branden sent us a message in the morning saying it was a pleasure to host us. This is why I assume these messages are automated. It doesn't matter how curated your messages are if you are unreachable.