Mel was very responsive and helpful throughout the stay. The place was very nice and exactly what I expected. I also appreciated the fact that there were essentials available like laundry soap, tampons, hair dryer, etc. available and ready to use. That comes in handy in case you forget anything which I did forget my hair dryer lol this place is amazing. Only thing, just look out for spider webs and spiders at night that tend to make webs on the door. Other than that, the place was AMAZING!