Came down for a friend's wedding near this hotel. We showed up and the hotel had dropped our friends' reservations completely, so they didn't have a room, and our only key card to our own room stopped working, so we couldn't get in to change before the wedding we were going to. Nobody was on site to help, it took a while to get ahold of anyone (not picking up the phone), and then it was over an hour before anyone could be there to fix it. Had to buy clothes for a formal wedding at the Fred Meyer down the street.
The room was clean, but you can't have a hotel where it takes an hour to get into your room because your key card stopped working. We're lucky it happened before the wedding, as we didn't get back that night until past midnight, and we would have been stuck outside in the rain...