Cold and rude front desk told us to book a different place because they could not offer parking. We booked Jupiter NEXT on the basis of protected parking being available. When we arrived, we were told no protected parking was available which we could not work with because our life was basically packed into our cars. I asked what our options were and the front desk host rudely told me to “unload everything on the street” or “book another place”. I asked if we could receive any help unloading and she shortly responded no — just “no”. Unfortunately with all the homeless encampments around, this was not a safe option for us. Because this was all a verbal exchange, Airbnb’s own resolution has been terrible as well. I’m actually shocked that Airbnb has no recourse for a host TELLING a guest to leave and book something else. A host telling a guest to go book something else to avoid responsibility is should tell you enough about their priorities and staff.