Like the other reviews mentioned: great communication, wonderful style, very friendly cat (though I arrived close to 11:00 pm, Phantom was up to greet me by singing me the song of his people outside my door and then flouncing in to demand a thorough petting once opened; he was a sweetie).
Nice touches I didn't see others mention: lovely labels on virtually everything of importance! Very useful for navigating places like the kitchen without violating every drawer. Also, excellent tea/warm drink selection (though I'm a fan of Yogi tea). Finally, Leah gave an absolutely delightful sushi recommendation.