First off check out was at noon! How great is that? Every time (twice) I contacted Julian, his response was immediate and spot on... a gentleman. Enjoyed talking to his mother as well. FYI burner won't work unless pan is on it. Everyone that walked thru the door said, "WOW!" Second day we were gifted w beautiful giant sofa pit and gorgeous fire pit. LOVED with my wine. Every night slept soundly on pillow-top bed. We'll be back...