We came right after historic snow and Laura was really communicative. She offered us a full refund if we decided not to come which was really considerate of her and we really appreciated it. Although the trip was limited in what we could do, it was still enjoyable and we loved being able to walk to the restaurants/dessert places and breweries. Laura was really communicative and kept us informed of weather. The place was clean, comfortable bed and bedding, and just as advertised. The place also had some adult beverages which was a nice touch after the travel fiasco. I would recommend.