Shaun was incredibly responsive and helpful. The location was ideal and the unit very clean and accommodating. The windows were really easy to open too which was great because it was a bit warm in Portland when we visited. The basement unit with easy to open windows made for good temperature regulation. The two layers of locked security made the place feel very safe. The main gate was really tricky! I hope they can get this fixed! For the price and level of communication from Shaun (responded within minutes anytime we had a question) I would say this a good, sweet stay for Portland!