Overall I thought the process was one of the most cumbersome I've experienced getting keys, getting sheets for the pull-out couch, etc. The cupboards in the kitchen don't open well, they aren't labeled and things are hard to find. There is no welcome book so looking for all the information for the house itself and the area is difficult. We are coming from Hong Kong so we did not have internet and getting access was difficult. The townhouse itself is nice and in a perfect location.