OK, disclaimer...we booked here for a week, so we probably noticed things more than a quick overnight or two. Here's what's good; the place was clean and as pictured, the bed is comfortable, the location is in an awesome neighbourhood and very central. Here's what's bad; the sofa is completely worn out and unbearable to sit on, the place is stocked with the basics but was still missing a kettle, a tea towel, a drying mat/rack, a wash cloth and they were extremely stringent with towels provided. (we were given two bath towels and one hand towel per bathroom (for a week) and they do no provide face cloths at all). There is a lovely outdoor patio that is dirty/overgrown with zero seating so you can't enjoy that space outside and the noise from the upstairs apartment is quite loud sometimes, although usually respectful of late nights. While the neighbourhood location was awesome, there is a dodgy bar outside that always has people loud and often drunk outside, right across the street in the evening. Parking was tricky, especially with all the construction on the street, but could usually find something nearby. While Heidi provided the necessary info and check in was seemless, she wasn't overly helpful... it felt like it was run by a company, with no real warmth or homeyness (whatever that word might be). And just in case you don't travel with your own facecloth or want to hand wash a glass... I left a clean face cloth and stocked the kitchen with tea towels, drying mat and wash cloths myself.