I reached out to Joe very late in the evening in an attempt to try to find a place for my daughter to stay overnight while stuck in one of Portland's worst snowstorms in history! She'd been driving with a coworker for 6 hours to try to make it home from work downtown, and Joe was SO responsive; he responded to my messages late at night and offered a more detailed address before booking (so I could be sure my daughter could make it to his place in the terrible weather). I am so grateful to Joe for helping us find a safe, warm and comfortable place for my daughter and friend to sleep (so they didn't have to spend the night in their car). He allowed me to book after 11pm, and they rolled in close to midnight. Thank you, Joe, your customer service was absolutely top notch!