Check in was a little rough. We worked with Hannah to make sure our arrival could line up with our daughters naps. She agreed to early check in for 2:30. When we arrived, the Airbnb was not ready yet -- there had been an issue with another unit she manages. That would have been well and good if she had contacted us before we arrived, but she didn't. She didn't even let us know there was going to be a be problem until 2:40, and that was after I had to contact her first. At this point we needed to get our daughter down for a nap but Hannah became uncommunicative until I continued pestering her, which made me feel uncomfortable and stressed out. Ultimately, Hannah let us in around 3:20, and cleaned up an area for our daughter to nap in, though at that point my daughter was reduced to cranky tears and it took me a while to calm her down. It was clearly a rush clean and there was still food, crumbs and other debris, which we cleaned on our own. Hannah cleaned the rest of the unit while our daughter napped in the front area. On one hand I'm sympathetic to the situation, you can't help if issues rise up with other properties, but on the other Hannah should not have told me we could check in early if she wasn't able to accommodate us. The unit wasn't even clean before the regular scheduled check in time of 4.
I think this could have been resolved if Hannah had just communicated as soon as she knew there was going to be a problem. If she had told us earlier in the day she was having an issue with another property and it would effect our check in time, we could have planned our arrival to accommodate her and it would have been a lot less stressful on our part. Communication is key.