Fran met us and was very friendly, asked if we had any questions or needed anything. Since it is a unattached cottage we didn't see her again until the end of our stay, but we did have everything we needed. My mother-in-law was very comfortable (it was she that stayed). It is in a nice walkable neighborhood but not real close to a grocer if you need that. If you have a car, it is a very convenient location. The place was clean and basically has everything needed.