Heidi is very responsive and tried helping with any issues we had. The location is great and the pictures give a good indication of what the actual place looks like. But please note that this is a downstairs apartment with another Airbnb upstairs. It became pretty noisy when we were staying there and I wish I knew this information prior to booking as we have a toddler and his 8pm nap time wasn't a possibility due to the amount of noise. The noise continued until midnight at times, Heidi was very responsive and would call the upstairs tenants straight away but in some instances they wouldn't quiet down right away. If your a light sleeper or have young kids this may bother you, otherwise it's not an issue.