To begin, I just want to say we were not able to stay with Ann. However, we had great communication with her. From the time we made our bookings Ann was extremely responsive to our emails. She tried to make sure she would have been able to be there when we checked-in. In fact she called us multiple times before we got there to get updates on our arrival. She was genuinely concerned when we were running late. But as it happens when you are young and on vacations things changed and we could not make it and I tried to let her know when it was possible. She was extremely nice about it.