Laura was a great host and kindly offered to meet us upon check in to ensure a smooth arrival. We missed each other and weren't able to meet, but Laura was very communicative and helpful anyway. The flat was in perfect condition; not a spec of dust, not a thing was out of place. The house handbook made it easy to work the heater. The bed was comfy and linens super soft. My favorite touch was the option to make your own coffee at home, including fresh beans and a grinder. -- Now that's hospitality!