Susanne was very responsive and accommodating. We arrived early and she allowed us to leave our luggage at the house while it was being cleaned. We were very comfortable. There were many thoughtful amenities (nightlights, laundry soap, spices and condiments, plenty of dishes, plush towels) throughout the house. The light rail directly out the front door was a plus for us as we didn't have a car, but note that you can hear the announcements etc in the front two bedrooms. One note: there was a plug in air freshener on the second floor that I found overpowering. I unplugged it when we arrived, but if you are sensitive to scents, you might want to ask that it be left unplugged for you as it took a day for the scent to dissipate. On the other hand, you might really enjoy the scent!