5-star aspirations with 3-star delivery. Craftsman home is nicely renovated and well appointed in a very cool neighborhood! The house itself has a nice floor plan and fenced in areas were good for kids -- great central and walkable location. However, communicating through a management company was not a great experience. Issues ultimately did get resolved but since communications is handled by a team, it felt like details were often missed/lost and the first response was often a deflection rather than assuring that the matter would be resolved. Various responders often did not have all the facts straight but yet responded with certainty. Example: We happened to visit during what was probably the hottest week of the year and had asked in advance about the A/C and after clarifying which property we were talking about (since they manage multiple ones) were told it was Central A/C; then later we noticed in the Check-in Guide distributed about 4-days in advance of our visit, that there is not in fact Central A/C. We requested clarification and were told there is a mini-split A/C unit on the 2nd floor and that if run continuously it could likely cool the house -- well, the unit is in a room that is closed off, there is no way it could have cooled the entire house; it could not even keep the upstairs room evenly cooled (granted it was very hot that week). The host did come through to offer to install 3 additional window units and that did resolve the issue for us, but initial contacts often felt like deflections. House Guide feels uninviting with a long series of restrictions and a fee schedule for violations -- understand why you might need these with high volume stays but I’ve equally stayed with other super hosts that had high volume stays but presentation felt much warmer. Additional charges for more than 2 guests did not feel like a good value - for a house that size, feels like additional charges should not begin until more than 4 people, given that level of service certainly did not feel like it increased, nor what needed to be done to clean up afterwards. Since a cleaning company maintains the property rather than the owner, issues may not get reported unless the next guest reports them, e.g. a very slow drain in the shower that felt like a build up over a period of time; did get resolved the following day after we reported it, but a bad experience for a so-called 5-star accommodation. Another example of where a host would keep closer tabs than a management company. A decent stay but feels like there are growing pains to scale this business, and the level of expertise and service varies greatly within the management company team; would be uncertain about staying again at a White Spider managed property.