I did not meet Rick but he was very quick to respond to a phone call when we arrived. We just loved the little pink house! It had everything we needed and ample space for us. The neighborhood was great. There were lots of restaurants and food trucks on Mississippi Street. (which is one street away) You can even blend your own smoothie on a bike at one of them! Mississippi Street also had a few stores, ATM's and there were buses that ran to downtown from here.