Suja’s place has potential, but her management & communication skills are her downfall. Place was clean and nicely decorated, however she failed to notify us before booking we’d have no running water for us to shower & wash our clothes. Granted we checked in at almost 2 AM. We had booked our stay a couple hours before. Being a host myself, I never would of made my place available if wasn’t set for a last minute booking & if i was notified the water would be shut off the day before.
I tried settling the issue with Suja, and received automated responses that had nothing do with our no running water issue.
Decided to get Airbnb involved. After going back and forth with them, they were able to get a hold of her. Suja reached out to me apologizing of course and gave me a list of excuses why she hadn’t responded. From her phone wasn’t working and had to order a new one, and was on vacation. She offered 50% of my money back. But after going through Airbnb I felt entitled to a full refund