This review is solely based on my customer service experience with Vacasa Portland as our trip was canceled due to unsafe travel conditions from the PNW winter storm. The host had great communication with me and my husband and we decided day of our reservation to cancel our trip due to unsafe driving conditions in Portland (and Seattle, where would have driven from). We received a full refund from Airbnb and Vacasa even though we canceled day of. Would book through this host again as we had great customer service!