We were really looking forward to our trip to Portland but unfortunately this was the first bad Airbnb experience we had resulting in having to leave and get refunded shortly after checking in. Daniel let us check in a little early. Upon check in, we noticed cleanliness was an issue. The bed linens were NOT clean, with tons of hair all over. Surfaces were dirty and hadn’t been wiped down. There was no hand towel, dish sponge or disinfectant wipes. I messaged the host about the issue and Airbnb customer support. After some time, Daniel offered to refund the cleaning fee but not change the linen or clean the apartment. That being said, we left. It was really inconvenient and a bummer to have to be figuring out accommodations when we were supposed to be enjoying dinner with friends.