My boyfriend and I had been planning our trip to Portland for weeks and were so excited. Unfortunately, on our way to the airport, we got rear ended by a driver who was texting and driving. Luckily everyone was OK, but by the time we got everything sorted, we missed our flight by 10 minutes after sprinting through the airport. The next flight out wasn’t until late the following night, so we had to cancel our trip last-minute. As you can imagine, we were frazzled, disappointed, and frantically trying to cancel all of our bookings and reschedule all of our plans. Even though Stephy has a 48 hour cancellation policy, she was willing to work with us and issued a partial refund that was very fair. Thanks, Stephy, for making our crazy day a little less stressful. Hope to stay at your Airbnb in the future!