Personal experience - I was told the day we were supposed to arrive that a repair man was going to fix the dryer in the place so i needed to leave the place unlocked because the host was out of town for the day at a lake or something. Buried in the email was "keys are in the microwave". This didn't really bother me because we were outta the place most of the day but I didn't take the keys with me assuming itd still be open when we got back. My mistake.
2am rolls around my lady and I come back...door is locked. My phones dead, host is out of town, and no ones home. I contemplated having to buy a hotel for the night but our bags are in the room and we have a flight at 10am. No choice...we had to break in. Luckily a tiny window was open so my girlfriend could squeeze in...at 2am...in a foreign city...in someone else house...with the neighbor coughing repeatedly. It's funny now but I don't wish it on anyway.
BESIDES THAT the place was actually really nice and roomy for 2. Without that shitty experience, I'd recommend the place. The situation arose out of mistakes on both sides but at the end of the day I was the customer and was let down.