The check in time was pushed back twice by the host, I was very understanding until the second check in time we agreed to came & i sat outside of the air bnb and was told it wouldn’t be ready until a little after that time. So i sat outside of the location & watch the host run to the store and back with cleaning supplies. He was up there cleaning and didn’t respond until over an hour after what was supposed to be check in. I sat and watched with my own eyes him cleaning the space, however I didn’t tell him i was out there. I had to call customer service & request to cancel at that point. After customer service reached out to the host and he didn’t respond they provided a refund. At this point the host reaches out stating the space had been ready at the time he stated & he was “sorry i didnt get the message but could offer me a LITTLE refund for being 1.5 hours late from check in” again very insulting as our original check in was 2pm & at 5:30pm I still had not heard back to check in. If the communication was there it would not have been a problem. But the fact that the host lied & said the space was ready, as i was watching him clean and run around for an hour after check in because he didn’t know i was at the property, thats what prompted me to write this review. Also there was a ton of young kids hanging out infront of the property and on the stairs the entire time i sat outside, so safe to say im glad i didn’t have to stay in a space that had kids running rampant.