I don’t typically write reviews but I wanted to share my husband and I’s experience at this Airbnb. Sorry this is so long but I wanted to make sure I got all the details in.
We checked in very early Friday morning, check-in was smooth, the apartment itself had a beautiful view and was just as described on the listing. My husband and I bought groceries Friday to use for making breakfast for the next 4 days of our trip (having a kitchen and washer/dryer to use is the main reason we prefer Airbnbs over hotels). On Saturday morning, our first time using the kitchen appliances (toaster, hot plates, microwave), a fuse must have blown because the power went out in all of the kitchen outlets, rendering the fridge without power and all the kitchen appliances and the washer not usable. This also affected the air conditioning units and they stopped working (the average temperature was 90+ degrees the weekend we were in Portland). We ended up having to throw our breakfast away as we could not finish cooking it, and I emailed Ty right away about the issue. We left for the day shortly after, and when I did not hear back by early afternoon I called the number listed and spoke with an associate of Ty’s who said he would look into the issue and get back to me. I then received an email an hour or two later stating that the breaker box is in the garage of the house and that only their property manager has the key to the garage and will be on vacation until Sunday (this was Saturday). It seemed a little strange that as a property management company they did not have a back-up plan if something like this were to happen. I expressed that we had just purchased $100 worth of groceries that were now going bad in the powerless fridge and un-air conditioned apartment, and asked if they could at least bring over an extension cord which they did at like 5 pm. Ty also offered a $50 refund for the inconvenience and a free bottle of wine (I am pregnant and my husband does not drink but I thought this was fine as I assumed the problem would be fixed quickly the next day when the property manager returned). So, we had one extension cord to use for all the appliances in the kitchen area and still no working air. On Sunday, we asked what time we should expect the power to be back on. Instead of answering our question, Ty suggested that we use a power strip that was in the closet, and never provided any further communication for the rest of our trip. We ended up having to throw away most of the groceries we bought because we did not have the ability to use the appliances to cook it. It was also so hot that the person who lives upstairs graciously brought us down two fans to use as it was unbearably warm at night. By the time we left Tuesday morning, the power had still not been restored. For an Airbnb that cost over $1300, I expected better communication and problem solving from the hosts and my husband and I were very disappointed with how this issue was handled and how it affected the majority of our stay.