Though we never met in person, Scott was very friendly in messages we exchanged. He was quick to respond, and made sure we had all the information we needed. He even went so far as to let us know there was a brief wireless network interruption during our stay (which did not effect us anyway). The space is clean very well maintained. It can get a bit hot at night when the weather is warm, but open windows and the fan provided easily remedy that. We didn't really look for any air conditioning controls so I can't speak to that. It was VERY convenient to have a bus stop literally just across the street. Lovely home base while visiting Portland.