We actually didn't get a chance to meet Karri, but her partner was very helpful and prompt in answering all of our questions. The space was in the midst of a slight remodel which we weren't aware of, and the ceilings were rather low(it is a basement unit). Altogether though we had a great stay. Everything was clean and worked well. She even had extra coffee for us and some nice condiments. You can walk to the park and a restaurant. We would go back.