Kayla was quick to respond about questions we had the same day we wanted to stay and was warm and welcoming once we did arrive. Her "Welcome to Portland" binder included a wealth of information about city- and nature-based suggestions which proved to be very helpful. She obviously used her interior design skills to decorate and create the pleasant atmosphere and purposeful rooms and was very accommodating when we needed to do laundry. Would definitely recommend this to others and would return if life brings me back to Portland.