This space was listed as a house. It is NOT a house. It’s an apartment with a unit next door and underneath the unit. By definition, it’s an apartment… it’s not even a duplex. I was wanting privacy but did not get it… the other units made it impossible to have privacy. However, when I complained, the host graciously mansplained what a house is… There’s also severe lack of cleanliness, which is sucky in general but especially when you have a compromised immune system…. Also there is an ant problem.
Message from host after I complained…
“Hello,
Sorry, I work graveyard so I sleep during the day.
I apologize for the misunderstanding, I’ve never had someone call that home an apartment before. I’m not entirely sure it’s automatically considered in apartment just because you have a neighbor next door. And below you. The owner of this home hbuilt the downstairs after they lived in it for a while. And you see many homes that are duplex that are connected. I’ve ran this location for a year now and you’re the first guest to ever call it in apartment.
As for the long hair both my cleaners have long black hair, I know it’s inconvenient, but it’s almost impossible to keep their hair from landing on things, but it does always mean it’s was not clean.
As for the ants, the house is right behind a huge backyard and sometimes if guests leave spilt coffee or cream or sugar the ants find their way inside, but we wipe down vigorously in the kitchen countertops to prevent as much as possible. After we clean and leave there’s not much we can do until we get back into the house.
I empathize with your physical health and I never plan on placing anyones life in danger. I will clarify in the listing and instructions to future guests that this is in fact a duplex home.
I will give you a refund on the cleaning bill since you did not find the air bnb to be as clean as expected.
I try to make my guests feel comfortable and I appreciate the constructive criticism, because that is going to help me become a better host.
Thank you and I appreciate your understanding.”
I’ll let you dissect the reply because it’s pretty ridiculous and I’m done dealing with this hideous situation.