Check in was okay, we were able to access the house using his instructions. However, I think the overall communication could have been significantly better. I was unaware that he was renting out the mother in law suite downstairs. This was fine, but he did not communicate this and the people who were renting it walked into our house. Granted, we should have locked our doors, but he should have communicated that this should not happen. All of us were shocked when we heard the front door open, but there was a private, locked outer gate so we did not assume that there was going to be anyone walking in. Overall, it could have been a very unsafe situation. Then, they had trouble opening the door to their room and were locked out of their place. Although this shouldn't have affected us during our trip, Shaun had to call us while we were touring around Portland, and we had to come back to the house to open the door for maintenance to unlock the suite downstairs. I'm sure that these issues are not normal, but it was just extremely inconvenient. The house itself was clean, but the pictures are a little misleading. It was a very old house, the beds were not comfortable, and the outside of the house(lawn/entry area) was covered with spiderwebs. In the future, I don't believe I'll be renting here again.