Stacey is a very nice person and I am sorry to write a negative review about my experience. First, the unit was not ready when we arrived for a 3pm check-in. Stacey was in the process of cleaning - so we left and joined our family for dinner. When we returned at 10pm, the unit was still not clean. Towels were old, dingy and stained, coffee carafe was old, stained and dirty; vacuum cleaner was left in the room; closet was messy; hair from a previous guest was in the shower stall; construction materials partially blocked the entrance. We left - notified Stacey that we were leaving and would like a refund.