We were excited for our stay here because of the price, location, and space to accommodate 8 guests; however, our trip did not go as planned. We were told that we could not check in prior to 4pm because the cleaning crew would be there until then. When we checked in, we noticed rat droppings all across the carpet of the second floor. We took pictures and immediately alerted the host, Abby, to the issue, and she said that she would send someone over to clean it up.
After 4.5 hours, the property manager (his name was ?Faaz?) and a cleaner arrived. They were very apologetic, saying the place was last cleaned 3-4 days ago, which contradicted what we had heard from the host. Faaz assured us that they would accommodate any requests we had.
The cleaner picked up the rat droppings with a paper towel and sprayed the areas with disinfectant (after requested). By this time, it was late and moving to another place would be difficult, so we stayed for the night in the downstairs rooms. We noticed further issues not well represented in the photos. The bathtub paint is visibly peeling, the floor of the kitchen is scuffed up, and you can see directly into one of the bedrooms from outside (no door in the doorway or curtains in the window).
We checked out the next morning and requested a full refund, but Abby only partially refunded us and charged us for the night we stayed. If we had known we would still have to pay $430 for spending the night there, we would have reconsidered the arrangement. We hope management will quickly address these issues!