Had a wonderful experience booking a last minute room for the night for a work trip. Elsa was very responsive when I inquired about a late check-in and supplied all the information I needed to get comfortably in my room and understand the space. Because it was such a last minute and short stay I didn’t get to meet personally but felt very secure and comfortable. The neighborhood felt safe and quiet while still being in a convenient location and was the perfect affordable option for a quick pit stop - and I’m sure would be wonderful for a longer stay as well!