Fantastic customer service! They provide very clean amenities and the bunks themselves are quite comfortable. The majority of travelers staying in the bunk area seemed to want to keep to themselves, so perhaps not the place to stay if that's your motivation for staying in a hostel. Great walking location to a number of great bars and restaurants downtown (Especially if you want to beat the line at Voodoo Donuts!). It can get quite loud at the street level on the weekend due to a number of bars right next door. The neighborhood itself may seem a bit dodgy walking to and from the hotel but, it's very safe and there were no issues during my stay.