Carol was very friendly and accommodating to our family. We came into town earlier than expected and it was not a problem for us to check in early. She was helpful in recommending things to do and places to eat. The home was clean and looked exactly like the listing photographs. We were disappointed to find that cable tv was not an option (only local channels were available), though the listing had indicated it was. The fireplace was lovely, perfect for a quiet night in for NYE. The location is great! Check out was very easy. Overall a very nice stay.