I booked this home for my parents while they were visiting Portland, as they don't have an AirBnb account of their own (and aren't the most computer literate). I mentioned this to Janet upon booking, and she was extremely understanding and accommodating. I helped my parents check in (though the instructions were so clear that they could've handled it themselves without any issue), and everything was as described in the listing. Janet's place is perfectly appointed and extremely comfortable. My parents had a wonderful stay and told me they had zero complaints! Also, if you're familiar with Portland, you'd know that Janet's place is in an extremely ideal location...just a few blocks from the abundant restaurants, coffee shops, bars, and amenities that line Alberta Street in North Portland. It's also close to similar amenities on Killingsworth St & Mississippi Ave. Would highly recommend. Thanks again, Janet!