Erin started out being a great host, but soon after checking in, we had problems. The shower rod kept falling down. Wifi did not really work. But the worst was the water leak from the bathroom to the downstairs bedroom. We noticed it when trying to fall asleep when my mom was showering. The next morning we had to walk to a neighbor property to shower. And then be gone while a plumber came in. While out we were messaged that we had to vacate the property because they had to turn water off to make repair. We had planned on doing a Christmas eve breakfast there with our son and other kids. We had to pack everything and find 2 rooms at a hotel which meant a lot more money. Then the host stopped messaging me when I wanted a refund. Now, we are being told we only get $67 back instead if half our total cost. When actually we shouldhave been refunded the total. This was our first bad air bnb experience, but being at Christmas made it even more horrible.