Hilary was super accommodating. We even had breakfast and coffee provided for us on both mornings although it wasn't officially included in the room rate. The place was in a charming residential area, the bed was comfy, the location was quiet and there were lots of little things provided for our convenience, like tea, some toiletries, a towel warmer, and a white-noise machine! We had some nice conversation with both Hilary and Phil, and found them really easy to get along with. Highly recommended!