Tyra is responsive and sensitive to all questions/issues. The nice touches are so great - there was tea, coffee, sparkling water, oatmeal, crackers, sweets and other goodies in a bowl with a bottle of wine next to it. If it wasn't winter, one could sit on the deck and watch the bridge and sky. Very pretty scene. Tyra was right on it when I had an issue getting the heat on (my bad) and had her handyman (who lives in the lower level) come right up. She is really awesome.