Kim and Carl were extremely responsive before and during my stay. The studio was exactly as described and pictured, but the pictures don't do justice to the cleanliness. It was absolutely immaculate, and recently updated. The floors and bathroom looked brand new. There is a very secure deadbolt lock on the front door with a private entrance. Everything needed is there including shampoo and conditioner. It does not have air conditioning but there is a ceiling fan over the bed and an extra fan in the closet (it was chilly when I stayed). The bed was great and the kitchen table provided a nice work area. It has a large refrigerator as well. There were personalized welcome notes as well. I had a great stay and hope I can stay here again on my next trip to Portland.