Where do I begin? I contacted Amy before booking explaining that I needed an accessible place to stay long term while I recover from ankle surgery. Almost 2.5 months and over $8,000. When I arrived on 12/23 the place was not properly cleaned. There were pots and pans in the cabinets with food debris still on them. Cobwebs on the ceiling and the vacuum hadn’t been emptied - one of the things specifically outlined in AirBnb’s enhanced Covid cleaning protocols. There was hair in the shower. The shower is covered in mold and mildew. You won’t notice this in the pictures because they strategically placed a rug over the tile in the doorway of the shower where it is particularly bad. When I reported this to Amy she gave the excuse that there was no way that the cleaners could check every cabinet to make sure the pots and pans are clean while simultaneously saying in the listing that they “go the extra mile” in their cleaning. She also excused the hair by saying that they don’t require cleaners to wear hair nets. The listing says that cable, There was no remote for the TV only the roku device. Meaning the only way to turn on the TV or adjust the volume is on the TV itself. Pretty difficult for someone with a broken leg. A replacement remote finally came after 2 weeks and several requests. The “spacious workspace” is an old door balanced on top of a stand - not even attached- I almost fell placing something down on it and tipping the top of the desk over. The homeowner finally came and fixed it over 3 weeks later. Amy also gave an excuse for these issues saying that there’s no way that she could possibly know of these issues unless a former guest tells her and no one had. Though when I mentioned it to the house cleaner she was aware. I guess they don’t manage their quality control very well.
The mid stay cleaning was ridiculous. So much so that I opted out of anymore. They didn’t vacuum, dust, sweep or mop the living room. She didn’t even bother to wash the two dishes I left in the sink, but she cleaned the sink itself? Again this was excused saying that they aren’t “allowed” to touch personal items (which they would barely need to do) but had no problem moving my medical supplies from the counter into the cabinet (and not returning them) to wipe the counter- one of the few cleaning tasks that was actually completed. They say they pay attention to “details” but I don’t know how. There was no strainer in the sink, the king size bed has a queen size comforter just to give a few more examples. If you are sensitive to noise, this is not the place for you as the owners have nine dogs that run around on the floor above the bedroom and bark during all hours of the night. The apartment is also located next to the garage that is used as a workshop so there is construction noise happening throughout the day sometimes starting before 8am and lasting until after 9pm violating their own “quiet hours.”
After a rain storm the apartment flooded over night. Which Amy again excused by saying “that’s never happened before” and asking if I need anyone to come and help. What do you think!? “Sorry for the inconvenience” was her only condolence.
When, after a snow storm, I inquired about snow and ice removal Amy gave another excuse saying that people aren’t expected to be prepared because “it doesn’t snow in Oregon” while it is literally snowing in Oregon- a storm that had been forecast for days. She did say that the owner was responsible for it and she was positive he would take care of. When I asked if I should assume the driveway would be cleared by Monday for an important doctors appointment Amy said, “great assumption, Lisa!” But the driveway was never shoveled. The snow just sat for days until it all melted. I had to reschedule my doctors appointment 3 times until the drive way was finally safe to drive on on Wednesday when most of the snow had melted. I had asked the owner about shoveling and was told that they didn’t feel “compelled to shovel” because they have four wheel drive if they need to leave. On top
Of this the power went out and I was stuck with no heat, no internet, no electricity, unable to leave because no one cleared the road/driveway. Amy also tried to excuse this saying that snow removal services don’t exist, which is untrue. Then she said it was my responsibility as a long term tenant after saying the day before that it was the owners responsibility and she was positive he would take care of it . At this point she offered to let me out of the rest of the stay. But how could I find another Airbnb? I couldn’t connect to the internet without power and I couldn’t leave because of the driveway not being cleared! When I finally was able to connect to internet there were no stays available that were handicapped accessible on such short notice.
I could go on about the unprofessionalism I experienced and rudeness of Amy. I won’t be surprised if she turns this around on me and how I’ll “never be satisfied” or perhaps blame my personal life as she did in a previous review when someone deemed to make a critical remark.
Amy was continually rude, snarky, unprofessional and unsympathetic. During the snow debacle she began bullying me and I decided to have any further contact only through Airbnb, that’s how bad it got. Do not recommend.