Vicky was responsive, kind, and helpful. The space is the the basement and a bit cold, however, Vicky was very thoughtful and made sure to provide an abundance of blankets and even a heating blank for each bed. It is a very cozy and homey space with the rest of the house plus Vicky right up stairs. There is no doorway separating the basement from the rest of the house, so it felt more like a "shared space" rather than a private "entire space" as described on the listing. But no bother! It was the perfect place for my friends and I to lay our heads for a night after landing at the airport. It suited our needs perfectly: )