Check-in instructions were detailed and easy to follow. Place was very clean and had enough flavor to make you feel like a local in Portland. Didn't have any problems using the amenities and there were extra little touches like local travel guides, a selection of DVDs and some coffee/tea to help you relax and plan your stay. My only complaint was that the ceiling above the bed is a little low for taller people. Alycia and Matthew were very responsive and communicative from booking until we checked out. Would stay again.