Monique is new at this, I get it. She changed the listing substantially after we booked, and the new rules said children are not permitted. She didn’t let us know about this change. The staircase doesn’t have a railing most of the way down, and I have a two year old. Not great.
My au pair accident broke a cheap MDF shoe shelf. I meant to net her know about this, but life got in the way. When she brought it to my attention, I was more than happy to compensate her.
However, I was not happy to compensate her for two imaginary carpet stains, a hole in the sofa cushion and a shelf that fell off the wall after my husband snd I hit our heads on it many times when standing up from the toilet. It was a shelf clearly not made to be in the place it was hung and even with telling ourselves we would remember next time, we both kept hitting our heads on it.
I let her know we noticed the hole in the couch cushion, but certainly did not create it. I would have fixed it myself if I had a needle and thread. But she tried to charge me $60 for a problem with a simple solution that I did not create.
All in all, I tried to be chill about this. She is a new host, and the place generally met our needs. However, I’ve been staying in Airbnb’s for years and never had a negative review or unreasonable host until now. And it looks like the $75 I paid her for the shelf and other imagined problems wasn’t enough to not get Airbnb involved.
I’m sorry to say that the home is generally a good place to stay, but I would not recommend the host.