1 star. My friend and I stayed here while visiting Portland for the first time. Our stay was pleasant and the unit was clean. However, upon checkout, Tiffany accused us of scratching her floors with our bags and leaving pet hair damage on a rug. She wanted us to pay her an additional $350 in damages. There is no way to identify when or where the scratches came from and we did not bring any animals into the unit, nor did we come into contact with any during our stay. We were respectful of her unit.
Until this point she had been pleasant while messaging through the app, but in person, was accusing and condescending. Additionally, she did not include special care instructions for her floor - apparently being delicate. There is no way we could have known or prepared for her accusations and we felt blindsided. If you have pets at home, I would recommend looking elsewhere for a place to stay, as she was claiming her unit to be allergen free.
It was a disappointing and anxiety-ridden end to what had been a great trip initially. It is sad to say that the last day of my trip was spent working with AirBnB’s resolution center to avoid these charges.