Pros;
cute decor, good location, close to a park for dogs, outdoor area with seating, seemingly great reviews, host who seems to have a background in hospitality...
Cons/Reality;
Irresponsible owner/co-host who thinks partying all night is acceptable.
Friday 11:15pm; woke to loud music & voices next door. Sent text to host(s) via air bnb app to ask if there were tenants there or if host(s) lived there, that I was disappointed to be woken up. No reply ever received during my stay.
Saturday AM; digital lock on door isn't engaging. Sent txt about the issue- no reply, but as I'm trying to fix it, Hannah comes out from next door & says it because a knob wasn't twisted in the right way. I continued to have issues with it the rest of my stay. No instructions provided & no follow up to see if it was still working.
Sunday 4:15AM!! Woken up to 2 male voices and after peering out the shower window, I can see 2 guys outside chatting away like it's 2pm in the afternoon. I call out to them to say that it's 4:15 in the morning and get a reply of "sorry". They went back inside and I thought maybe I had a chance to go back to sleep, but I was sorely mistaken. Music kept going and then I see two additional males arrive at the doorstep to join the party. Out of desperation & frustration, I try calling the "host" phone number at 5:30am and to no surprise, got voicemail. I left a message to express my frustration over the noise and nothing improved or stopped.
As a single female I did not feel safe knocking on the door to ask them to be quiet. It was in the wee hours of the morning and from what I can tell there were at least four guys there partying.
At 5:15 AM I decided to pack up my belongings and my dog and just leave. This unexpected early departure kept me from saying goodbye to close friends and family that I'd gone to visit- totally upsetting. Exhausted and sleep deprived and had a 3hr drive in front of me.
Needless to say I contacted Airbnb about this situation and was told they needed to contact the "host".
A few hours later I get a text from Hannah asking how she can make it right. I said I felt I shouldn't be charged for my stay given the events. Hannah then mocked me when I told her I did not feel safe at her property given what happened -she texted "I have a feeling you wouldn't feel safe anywhere because you don't have any reviews". Seriously? That is such an irresponsible comment. I don't know any female that would put herself in a potentially risky situation at four in the morning to confront four males partying. Give me a break. Hannah then told me she felt like I "was going to still give her a bad review even if she did refund my money". That comment suggests she is more interested in preserving her rating on Airbnb than doing the right thing. Perhaps this is the first incident like this that has happened in one of her rentals-- or perhaps others have experienced similar events and not felt comfortable or safe posting honest reviews. I'm not going to be bullied into not being 100% honest about what transpired. Hospitality is a two-way street- I so looked forward to this trip as a quiet & responsible person who had family & friends to visit. What I got in return is beyond unacceptable. To pay over $600 for two nights without sleep & zero regard for me as a guest? Get real and show some accountability, decency & courtesy as "hosts". Hannah has refused any sort of refund to top things off. Seems the truth hurts when you're irresponsible & get caught behaving badly.
Additional Cons:
Musty smell throughout- either old cigarette smell or old A/C air, "clean" bathroom towels with eye makeup stains & 2 holes, paper thin walls so you hear every footstep, toilet flush, etc. from the "host" next door.