We were unable to stay in this Air BnB due to the fact that it was not clean, no clean bedding was provided, and the pipes were frozen. Additionally, the stairs and path back to the tiny house were not cleared of ice and snow which resulted in my husband falling and injuring g himself. The response from the host was very much “too bad so sad” about the fact that there was no water, and no solution was offered for the problem of no bedding and no working toilet. Originally I was only refunded for a portion of my stat, but I did receive the rest pretty quickly. Air bnb support is less than useless. I won’t be booking through them again.