heather checked in so many times to make sure we were good to go. the cleaner had forgot to leave the heater on when we had a late check in, but heather made sure to check in on us, bring an extra portable heater the next day and sent an apology. the place warmed up very well and we did not have a problem it just took some time to heat up. heather was very thoughtful in check in to make sure there was nothing else needed to be done. we had a great stay the place is beautiful