Dina was prompt and communicative once I made your reservation. The unit was easy to find and access. It requires walking to the backyard, if this seems like an issue to someone. Their dog likes to bark at you as you enter, but it is behind a closed door. The unit is in the basement but is spacious, very well appointed, and clean. The bed is comfy. You can hear the upstairs activities quite clearly, though was not the biggest deal for me; for some this might be distracting. The location is outstanding--the main reason I wanted to reserve it.