I won't go into the details, but let's just say the other pair of guests had an emergency and needed help in the middle of the night. This was very disruptive for at least two hours when sleep was sorely needed. It would have been nice to perhaps receive a reduction in price (maybe via refund of a few dollars), or even some thanks from the host. When I notified the host that this would have been appropriate customer service given the incident, he was very rude. The place is still a good value but be aware that this host is hands off!