Susan made us feel very welcome. Before our arrival, she asked if we would like coffee and/or tea stocked in the kitchen as well as any milk or half and half. That was a nice touch. She met with us personally once we arrived, gave us a tour of the place and told us what we needed to know. The description was spot on, accurate, nothing came as a surprise once we arrived. The neighborhood was fantastic, albeit some streets were very narrow, but found most neighborhoods in the city to be like that.