Our experience was average. Katherine communicated well and gave us clear instructions on letting ourselves in. The apartment was a little bit older than expected from the photos. We could hear people upstairs, mainly footsteps. The futon was a bit uncomfortable, but the bed was great. The fitted sheet provided for the futon had some stains on it - not sure if clean or not. The fans were great given the combination of the unusual 80 degree heat in Portland and no central air. Earplugs were also provided, I’m guessing for the street car that runs right by the house. It didn’t bother us though, as we are from a major city.