Rachel met us as soon as the apartment was cleaned after the last visitor and was very helpful in orienting us to the apartment. What really made this apartment work for our 5 nights in Portland was the location. We had everything we needed nearby, and felt we were part of a neighborhood. It is a lively neighborhood though, so bring your white noise and ear plugs if you are a light sleeper like me. And though the water pressure in the shower was a little weak for my very thick hair, the products provided (shampoo, body wash, etc.) were perfect and didn't have a bunch of gross fragrances and chemicals. The record collection and record player were great touches too!