Apartment is large with modern furnishings. It is well appointed and roomy.
The issue we had was that after we checked into the unlocked apartment and then sought to leave to go to dinner, we found that the two keys provided did not work in the front door lock. Try as we might, my husband and grown daughter and myself could not get either of the keys to turn the bolt and lock the front door.
When we called the owner’s agent, Tiffany, for assistance, we were told that “there is nothing I can do” since the owner was out of the country and she needed her authorization to bring in a locksmith. We suggested Tiffany come by to try the keys herself, but she declined and told us to contact airbnb to work out the situation.
We called airbnb and after explaining the situation and sending them a video of our trying to use the keys unsuccessfully, they refunded the cost of the stay and we left to find housing at a nearby hotel that same night.
Our one star review is based on the extremely unhelpful and combative attitude of the owner’s agent. She challenged us on whether the keys worked, yet refused to come by herself to try them out. We suspect that what happened was that the prior tenants, who had finished a month long stay at the apartment earlier that same day when we checked in, had made copies of the original key for their long term use and left those keys for their successors. Those fresh copies (the keys looked shiny new) were slightly inaccurate and could not actually turn the bolt (a not uncommon situation in our experience when keys are copied sloppily.)
Even after we had resolved the issue with airbnb, we continued to receive texts from the agent the following day insisting that the keys worked and that Gina, the owner, was “fighting this.” I would expect that when there is an issue such as this, the host would be quick to offer an apology and a solution. This was the polar opposite and has been a very unpleasant and stressful experience.