Tim is an exceptional host and they are prompt in their communication! The location is spectacular and the space itself is impeccably clean and welcoming. The hosts have anticipated the excess rain by providing guests with mud towels, and they were quick to offer us extra towels to dry off our dog! We were charged an additional fee due to some accidental damage (the host was incredibly understanding and communicative about this issue) and extra cleaning from our pet's stay. The shower water never did quite reach "hot" temperatures and the apartment was a bit cold without layers, but we were also in Portland during a winter storm. Overall, Tim's home is terrific and exactly what we needed this winter!