We travelled more than 700 miles to spend a few days in Portland, our first vacation in a while. We were really looking forward to staying at Blake's lovely home. When we arrived, I checked the app for the code to get into the house. No code. Reached out to Blake; no response. Reached out to Airbnb for help. They couldn't reach her either. 3 hours later, we have a cancelled reservation (Airbnb cancelled it, which we agreed to so we could get a refund) and nowhere to stay. I heard from Blake 2 days later. Explanations were given. They made sense, so I am trying to be fair and not flame her. However, this was a huge problem for us--in a town where we know no one and with a dog, making it really difficult to find lodgings-- super stressful, and easily avoided with some forethought by Blake. We figured it out. As a side note, Airbnb customer service was nice but ultimately ineffective and not helpful at all in finding us a place to stay. All in all, not a great experience. I wouldn't try to stay here again. Reliability is a huge requirement for trust.