I was extremely disappointed with my stay. I use AirBnB A LOT, and this is the first negative review I have ever written. I am a health care worker and booked this place for two weeks in order to distance myself from a medically fragile family member. Though it was more expensive than other apartments in the area, I selected it because it had a kitchen, basic household appliances, and a picture of washer/dryer in the listing. This was important, because when I get home from the hospital, I strip outside, put my clothes in a garbage bag, sanitize my hands, put everything in the wash, and then shower. But when I looked for the washer/dryer, I couldn’t find it. When I contacted the apartment managers, they told me that the site was incorrect, and the laundry had been closed. When I let them know how important it was that I have access to a washer, they contacted the owner who said he would give me access to the laundry room as long as I locked it behind me and recycled the quarters, which would be available in an unlocked coin box. When I got home from work, I was able to access the room, but there was no unlocked box and no quarters. This meant I needed to take everything to a laundromat, after work, in a public place. When I asked the managers to rectify this by discounting my stay to match the cost of places that did not offer a washer/dryer, they did not respond. Not even to say no, or offer another alternative. Similarly, when I asked if there was a can opener anywhere, they noted that if I couldn’t find one, there was likely was none, and no one would bring one by. This despite the site advertising basic kitchen amenities and despite knowing I had booked a two week stay. Smaller things: there was a jar labeled “ear plugs” to block out street noise, but it was empty. Given the replies to my earlier requests, I didn’t bother asking for more.
On the positive side, the apartment itself was in a great location and was extremely clean.
Ultimately, my poor review has much less to do with confusion over the laundry or my inability to open cans or use an ear plug. Those were a bummers, but these are hard times, and people are struggling. My review is poor because the managers/owner took no responsibility for the problems, and didn’t try to make it right. These ARE hard times, and they should have helped out.