Airbnb stay July 7-13, 2019
The rental advertised TV and the house guide specified that cable TV was available. We had no cable TV for the seven days. We discussed the cable TV with Karen. She said she would notify Comcast but nothing was done The bath tub did not drain. After a shower water built up to 4 inches in the tub. It took an hour for the water to completely drain out. We discussed this with Karen. She said she would call a plumber but the problem was not fixed while we were there. Our unit was advertised as animal free. There were cats and dogs in several of the other unites. Cats and dogs freely walked around the courtyard. My wife is very sensitive to cats. She had a constant allergy cough while at the unit. I think her cough was caused by animals in the complex. Nearby animals was not mentioned in the advertisement. We payed $1329.92 for six days ($221.65/night) which we think a very high price. The advertisement was $165 per night. There was no dishwasher in the unit. This was not mentioned in the unit advertisement. There were small ants at the front door and fireplace for several days. We mentioned this to Karen and were told this was a common problem in the area. there was no plugin in the bathroom Since the lighting was extremely poor, hair drying and grooming had to be done in the kitchen, using a mirror decoration on the wall. ‘’Also, there was no binder as in other places we have stayed at Rather, a few pages scattered on the table that gave some info on what to do during checkout that were dirty and crumply looked like someone used them for a placemat.
We are not the kind-of people who complain about small inconveniences as we travel often and are used to being flexible in situations such as these but this place should NOT be a registered home for your service I am very surprised it was not inspected before being put out for a rental. We have always used Vacasa before and have been very satisfied We were always greeted by the host when we arrived and once when a plumber was needed while staying in the same city, he arrived the same day. At each place we stayed at, there was a binder with manuals of appliances and directions on how to use the tv as well as ideas on where to go and what to do. The host was always available
I have to say that I am not happy with the way air b&b works, although many friends do use you I hope this is just an anomaly and not something that happens routinely in your business I also thought it odd that, when I read the reviews of this place after the fact, there were quite a few taken down by the host I find this rather curious.
I sincerely hope something will be done about this rental i don’t appreciate the misrepresentations that were on the website. I do hope something can be done so that no one else will fall into the same trap we did.
John and Rosemary Copeland