This is the first negative review I've written on Airbnb; I didn't even write a negative review when I found ants in my Airbnb in Paris. I decided to visit Oregon for the first time in my life for my birthday. I chose Kamilla's place for my Portland stay because it had good reviews, which is one of the reasons I'm still trying to process my own experience there. Please trust that I contacted Airbnb about this while I was there and they were very supportive. The problem wasn't the place, but the frightening host.
When I first arrived, the place looked fine. But that evening, when I came back from dinner, I noticed that there were remnants of feces in the toilet from the previous occupant. I took a photo and notified Kamilla through the app. A few minutes later, I hear a loud knock on the door. It was a quarter after 10 pm and I'd gotten in bed, so I was looking for my robe when I heard more loud knocks. I open the door and see an angry, disheveled woman holding a paper bag. Without even a basic greeting or an apology for the problem, she screeched: "I am here to clean your toilet!" I was taken aback but let her inside and said, "You seem upset..." In an aggravated tone, she said yes because I sounded "unhappy" with the place. While she stood in the bathroom and I was right outside, she said she'd give me a full refund, even though I never mentioned anything about wanting to leave. I told her that I'd just prefer a clean toilet. In response, she glared at me and slowly closed the door IN MY FACE without saying a word.
Needless to say, this rattled and creeped me out. I didn't say anything and went and sat on my bed. She eventually exited the bathroom and told me it was clean and that I could always leave. I said that I never expressed such thoughts and that I'd previously only reached out to her about parking and restaurant recommendations. She glared at me again and muttered "Goodnight" in a way that meant anything but and left.
I repeat that I have never written a negative review before. If Kamilla had been polite and apologetic about the issue, like any normal human being, and had the toilet cleaned, I wouldn't have even given it a second thought. Things happen after all. My negative review is about her as a host. I'd never met that woman before (nor do I want to ever meet her again) and yet she looked at me like I'd killed her entire family. All I did was tell her that the toilet had feces in it. A toilet should be clean regardless, but we're also in a pandemic!
I booked that place for 4 nights and if I'd found something comparable the next day, I'd have left; the more I thought about what happened, the more unsettled I felt. Unfortunately, I stayed and just avoided all communication with her. Luckily, she didn't bother me again either, but my entire stay in Portland was tainted by how she treated me.
Maybe Kamilla has disdain for all her guests but doesn't always show it. Or perhaps it depends on what her guests look like... Maybe if I were blonde and/or male, she wouldn't have felt so insulted and mad for having to "accommodate" me. I will never know, but the hatred she so obviously exuded are things that I will surely never forget.