Elena was very accommodating when I had to change my arrival date a couple of times because of the meeting I was attending. She let me know how to find the key, and all was great inside. Washer and dryer are steps from the apt door. Though a basement, lots of light. Modern kitchen. Comfy bed. Even slippers and plenty of hangers. Whole foods is right around the corner, and bus stop too. Great neighborhood full of bungalows and hydrangeas.