I stayed at Derek's place recently and it seemed like a straight forward booking. He was responsive and proactive. The morning of my reservation, i received a message from his neighbor that manages the property when Derek is away and he provided me with the instructions to the unit and his cell phone number. When I arrived to the property, the key code was accurate and i walked inside and flipped on the lights and to my horror, someone was there. I guess the previous guest was squatting and then when i showed up he said he would pack his things and get a hotel. I tried contacting derek's neighbor, but he didnt answer. The next day he called me and said he was in Austin and asked if i got everything sorted, without any empathy at all. Derek reached out afterwards and apologized and gave me a 20% refund. While i greatly appreciate his effort, he should have had someone managing his property that actually was available in portland.