No refunds whatsoever! Booked an extra day by accident and immediately communicated with host for a half hour explaining the situation and received no sympathy, only strict ahearsion to her original policy of no refunds.
Internet password was incorrect. Bed was on the floor with children's sheets. Place was in a sketchy crowded caldasac. When we arrived two men were right nearby spray painting their car. Had to hold our breath and worried about overspray on our vehicle. The price was too high for what it was. Grateful that at least the place was clean inside.