Disclaimer: The feedback that I am providing here is solely based on the experience me and my family had at the property hosted on Airbnb by ngone.
We booked this property by looking at the pictures and some of the top feedbacks provided by other guests which is the usual norm.
We had booked this property for a overnight stay (30th Dec 2019 evening till 31st Dec 2019 Morning). We had requested ngone that we may need early check-in and ngone accommodated the request swiftly.
1.	It was not that difficult to locate the place with the inputs provided by ngone.
2.	Bamboo garden just around the garage area was great.
3.	The door from first floor (garage) leads into the second floor which is a studio kind of arrangement.
4.	It is a huge space with 1 King size bed with Canopy and 2 full size bed and a kitchen kind of arrangement with in the room.
5.	Couch and TV with Netflix.
6.	Clean Bathroom.
7.	The Inside of the property is mentioned as accessible but please note that there is a 10- 15 steps stairs that one needs to climb before entering the actual studio setup so please plan accordingly.
Although we had requested for early check-in we were not able to get in at 3:30 pm instead checked post 9:00 pm as we were travelling and had encountered delays due to Festive season related rush in the places that we visited prior to heading to the property.
On arriving we had the following observation and had reached out to ngone using Airbnb messaging and ngone did respond promptly but was not satisfactory in terms of hospitality.
1.	One of the full size beds had dirty sheets on it and ngone mentioned that one of the kids has played in the room and that may have caused the sheets to be crumbled. It was not that the Bed sheets were crumbled but it was dirty as well.
2.	The Couch had one arm rest broken which may be little unsafe for small kids if they don’t realize and rest on it.
3.	Bathroom although was clean and had sufficient amount of towels but did not had blinds or screen for the full size window. We do appreciate the privacy when it comes to bathroom but seems like ngone was not very keen to hear that there is anything wrong with it. We were mentioned that the next property is little further away so no one is in close proximity and this should not be a problem.
4.	We belong to India and we see a painting of Indian god and goddess inside bathroom just above the toilet bowl. We respect all the cultures and this was little offensive for us to absorb. We did not provide any feedback on this while having discussion with ngone during the stay.
5.	The heating system is electronically controlled and works on Gas. In night we were able to hear lot of crackling sounds from it which was not super convenient and this did keep us awake.
6.	There was good and ample spaces on drive way for the car parking next to bamboo garden.
7.	The property has Microwave and Refrigerator along with a heating plate kind of electric stove. And Keurig Coffee dispenser but with very limited coffee pods and no Creamer or Sugar.
8.	We did provide the feedback related to the dirty Bedsheets and broken hand rest of the Couch to ngone when we had arrived. ngone was not very receptive of the feedback and had mentioned to us that “Seems like we do not appreciate to live in a property that is hosted by owner of African decent “ this comment came as a surprise to us as we had only provided a feedback with no mention of anything related to anyone’s ethnicity. Feedback was purely based on our observation of the property but we were pulled into these comments from her. Based on one of the Feedback on the property by a guest named “Karissa”, when she also tried providing a feedback she was also pulled into the ethnicity related response by ngone which is disturbing and I feel is exploiting as well. We were offered by ngone that if we do not like the property then we can leave and find some other place. The amount will be refunded except for the Airbnb taxes and stuff. We would have surely looked for some other property but we dint have much options as we had kid (4 years) along with us, it was night and it was festive season with almost no accommodation available anywhere else. I believe ngone was aware of the situation and did little to make our experience better. Ngone has also mentioned authoritatively to us that if we have want a late check-out then we have to remove the Bedsheets from all the 3 beds and put it in the clothing bin which sounded not that great as late check out is offered by almost all the host and we are getting penalized to clean everything even after we are giving the cleaning charges. Keeping the Trash and cleaning dishes is understandable but removing bedsheets for cleaning is just way beyond especially when we are not been offered with clean Bedsheets.
The property is super spacious and good, it can be made better with the feedback that has been provided but I believe there is lot that needs to be done related to the hospitality, to be kind and to avoid framing the guests if they provide feedback. There should be a receptiveness to the feedback and host should make guest experience more comfortable instead of making it challenging. I wish ngone all the best in the business that she is doing and hope the feedback helps to improve on the guest experience if taken positively.