Sarah is a great host very quick to respond and super accommodating. We had trouble with one of the door locks on the 4 units I rented and she made a special trip to come and lock the door for us before we left for our event. She had the lock changed as soon as we left (we were only there for a few days over the weekend). She is all about everything being in perfect working order. Let her know if something isn't right and she will get it fixed. Superb host!