Completely unresponsive. I was staying with 6 other people for a conference. When we arrived one person tried to use the iron provided to iron a shirt and blew a fuse. All the power in the bedrooms went out. Not a huge problem, it's an old house, but I messaged Rikki to ask how to fix it. After about 2 hours she sent an automated response asking about our stay and if there is anything she could do to make it better. And asking for a 5 star review. As if she didn't read my message at all. I said yes, please tell me what we can do about the power. No response. Called and messaged a couple more time over the next few hours and got no response. Problem was never fixed. I still haven't heard anything back. I think this account is somehow partially automated. It was very frustrating!