When we got to the house, the dishwasher was full of dirty dishes, the trash was full, laundry room had dirty laundry, one bathroom had no toilet paper or clean towels, another bedroom was not made, and in general the house was just not ready for new guests.
The house was clearly not cleaned properly. We checked-in late in the day, so there was no reason for the cleaning crew not to complete the work.
When we reached out to the host, she said: "I’m also disappointed to hear the home didn’t meet your expectations...Hope you have safe travels home and again, I’m sorry the home didn’t meet your expectations", but did nothing about it.
This house is not cheap. We expected it to be clean. When it wasn't, we expected a better response from the host than basically "tough luck".