Elaine was very quick to respond to our communications. The unit seems to be in the final stages of remodeling and looks great but don’t be confused as we were by the pictures. Most of them are pics of the upstairs unit that you have access to but people live in or is occasionally rented out. We had a problem with someone coming down and using the kitchen on our unit before hand leaving a small mess. As this is a basement unit in an older home it echos the upstairs noises which went on until after midnight. A great place for one or two adults but I don’t recommend for a family of four with children under 10.