Naomi was very helpful with communicating before & during our trip (even with her being away herself, she still responded & left contact info). We found the access to the apartment to be easy & communicated well. We had a minor issue while there & contacted Naomi immediately & she was very responsive & kind. The bed was very comfortable & the garden was adorable with a very cute & friendly cat. We caught Naomi's place during a renovation (which she did communicate prior to arrival) so that makes it hard for us to leave an accurate review. She did offer an opportunity for a slight compensation before our arrival due to those renovations, however, there was a low hanging glass globe light which when my fiance stood up at the kitchen table he hit his head on & it broke so we of course did not feel justified taking her up on that offer. I do however feel if Naomi was there, any issues we may have had that impacted our review, she would have tried her best to accommodate.