We made this reservation at the last minute and just before Christmas because we had to flee another Airbnb property that utterly failed to meet expectations. Unfortunately, we moved in during an extremely cold spell and some pipes had frozen so we could not get hot water to shower, there was no water in the kitchen, and the downstairs space was not heating up despite having the heat pump running full speed. Diego had plumbers out that same day and they tried there best. Diego offered us a full refund but since we otherwise loved the place, we decided to stay, and Diego offered a generous discount. On our last full day, the pipes finally thawed out and we had plenty of heat and hot water. Overall, an excellent stay and an excellent host. The place has super nice features including real hardwood floors downstairs, top of the line appliances, very comfortable beds and bedding, etc. Do yourself a favor and stay at Diego's place.