Anastasia was very nice and the room was clean and comfortable. We chatted for a bit when I first arrived but then she gave me space, and I appreciated that balance. Checking in and out was fine, she let me know that check in time was 3pm (which I probably just missed in my reading of the description). She also let me leave my luggage downstairs during the day after checkout so I didn't have to lug it around- which was very helpful!