I arrived at this Airbnb on the first night past midnight due to flight delays. The place was clean and well stocked and I went straight to bed. Got up early the next day and wasn’t back till around midnight. As I am pulling the duvet cover back, I noticed that there were white stains all over the sheets (yup I slept in that the night before.) I immediately called Airbnb and also let the host know and Airbnb advised me to stay at a hotel. By the time I was off the phone with them it was 1 am and I had to call several hotels around Portland before I found one that would take me in that late.
The next morning the host replied back to me as soon as she saw the message and apologized. She said it could be that the sheets were clean but stained (no way) and said she would fully refund me. I understand that sometimes there are oversights from housekeeping companies, however, it’s still the responsibility of a host, especially a superhost, to come in the property and verify that it’s completely ready to go.
I’ve stayed at several Airbnbs and while I’d heard of something like this happening, I never thought it would happen to me. Again, I was fully refunded and Airbnb covered a small portion of my hotel cost.
Outside of this, the property was clean and well stocked. One thing I’d note is that it strongly smells like a basement so beware of that if it bothers you.