This AirBnB came highly recommended. I was accordingly disappointed by the lack of response from the host as the positive reviews for cleanliness and good communication were not reflected in my stay.
I traveled with my Dad to visit my sister in Portland. Upon arrival we found a pair of lingerie underwear in the main area of the studio and hairs left in the shower. There were no sheets for the sofa bed. When we attempted to contact the host by texts and a phone call, we received no response. An hour later (to give the host time to reply), I had to go upstairs and knock on the door. Luckily the daughter was home and brought us the sheets. She was kind and helpful. There were a few other things that made us feel the place had not been properly prepared which overall made us concerned about cleanliness.
As a courtesy, I tried to discuss these issues with the host privately and asked for a refund of the cleaning fee. His response was that he would refund $5 because I should have complained when I first arrived. The host was defensive about providing sheets and said they are typically available for parties of more than 2, although the space was advertised with two beds and he was told I was traveling with my father. We were informed that the host was out of town and we definitely felt a lack of care in preparing the space for us.
The missed steps were slight annoyances, but the lack of cleanliness combined with the host's response solidified that we will not be staying here in the future.
It is worth mentioning that the AC is controlled by their upstairs unit so you cannot adjust the temperature in the studio. On a positive note, the location is excellent and the neighborhood is quiet.