Heidi was friendly and responsive but that did not help us have a comfortable stay.
We chose the place because there was “no events or parties” rule. We needed quiet. We left a NYE’s party early, went back home to rest for 8 hours before our planned morning hike. The upstairs unit’s guests were pounding on the floor all night and music was so loud! Neighbors were pounding on the door and shouting at 3am to stop the music. They were not responding. The party did not stop until 6:30am. We did not sleep all night. We ended up sleeping all day and missed our hike.
Next day, a family came in. Their children were running and pounding late night. Zero sound insulation.
Check-in was unclear.
I asked for early check-in. Heidi was nice to say go to the place and if it’s clean you can check in (false hope). Communication with the cleaning crew could have been better for us to know when exactly to go. We ended up sitting in the car for two hours until 4pm.
Heater was dusty and I had asthma attack.