Overall, the location was easy to find, and access. However, it appeared that another guest was occupying the queen bed/room that we reserved, leaving us with a full size/double bed. This was very disconcerting as well as disappointing. Assuming the other guest was mistaken, there should be some way to identify who's room is whose. Maybe a name plate on the door? Or letters such as Room A / Room B so that it is entirely clear who occupies what room. Other thank that, the process was fairly smooth.