Chad's home is in a great location and is beautiful. We arrived at 8pm with our kids, ready for bedtime. When we entered the home it was obvious it had not been cleaned which was pretty upsetting.... We were able to get ahold of Chad within half hour and his cleaning company had the date wrong of when to clean the home. We did a quick clean ourselves and opted to stay in the house. He refunded us the cleaning cost (and then some) that same night without us having to ask. We would absolutely recommend staying at Chad's house!