PLEASE AVOID renting this apartment! This is a long review, but please take the time to read my summary of the nightmare we experienced. My husband and I checked in on May 12th for a seven night stay. There is strict no early check in policy, so we arrived at the promptly at the 5:00 p.m. arrival time. We had difficulty finding the address because we were looking for a house/apartment building. We realized the apartment was located above a 24 HOUR GYM! The door is located to the side of the gym. At this point, I was very concerned, but we decided to proceed in hopes that the building would be insulated enough to not hear the gym noises--WRONG! After one hour in this unit, we began to hear extremely loud BOOM noise below. My husband went to check downstairs, and a weight lifter was dropping weights over and over again. To make matters even worse, the property is situated on a very busy street directly across the street from a bus stop and a new construction site. As there is NO noise insulation whatsoever, we were inundated wit the noise and physical vibrations of passing vehicles and motorcycles, loud music from passing vehicles, pedestrians, loud beeping from the bus entry and the squeal of each bus stop and roar of each bus departure.
We immediately contacted the owner's management company to discuss what options would be available to remedy the situation. The management company informed us there were no alternative relocation options. They also indicated they would not refund ANY of our $1200 payment. Since we could have never slept in this unit, we had no choice but to scramble and find other accomadations at 7:30 p.m. on a Saturday night. We filed a complaint with Airbnb. They attempted to negotiate with the owners/management company to no avail.
My husband and I have traveled and stayed at numerous Airbnb and HomeAway residences. We have excellent host reviews, and I've never had to write a negative or feel the need to warn people of such a horrid experience. This apartment is not as advertised. At a minimum, a reference should be made to the 24 HOUR GYM. If you value sleep and a quiet apartment during your stay, this apartment is NOT the place for you. We have never experienced such uncaring, unresonable and deceptive service. I can't stress enough our displeasure with this unit. A vacation is not suppose to begin with realizing your not going to get any sleep. It's also not expected your hosts could behave in such a cold and uncaring way. I would highly recommend any one considering renting this unit look elsewhere, unless you're very hard of hearing.