Suja was wonderful and very prompt at replying. We had an issue with the water in the shower not staying warm which she worked promptly to mitigate. She was really great and allowed us a late check out when I realized my online class didnt end until after we had to check out. A very cute studio. It does take a little while to heat up in there, but once it does it stays nice and toasty! Early bag drop off is a very nice plus and allowed us to not have to lug around giant bags all day. Cheers!