Lovely place. Unlimited drama.
Although I briefly stayed at this location two prior occasions, my month-long extended stay was entirely different. The noise from downstairs/ basement apartment was noticeable during prior stays (and I had already booked the later month-long stay by that point), but it reached another level from the moment I arrived this time. Loud electronic music that vibrated through the home at all hours. My friend and I are working professionals, and at some point, he was forced to stay in a hotel due to the unpredictability of the noise and too many disrupted nights.
I contacted management from day one about this issue, via texts and messages initially and eventually via phone call. Each time I was assured that they were reaching out the downstairs tenant. Yet, the noise persisted. One of the roommates assured me in person that the noisy roommate was going to be elsewhere for the duration of my stay. Unfortunately, this was not the case. In fact, the following week, I went downstairs at 3:30 am after hearing the tenant loudly wailing from the 2nd floor. The tenant provided a bizarre explanation about being physically sick. However, from 3 am to 8 am, she engaged a loud, wailing, screaming session at her boyfriend. This dramatic fighting continued until the boyfriend left at 8 am. In all of my years of urban living, I had never experienced anything like this tenant.
What is more upsetting is management/ owner’s hands off approach to the incidents and ineffectual response. Each time I would get the usual customer service response- “we are so sorry” and “we are handling it”. The noise would stop briefly, but I would be in the same situation a day later. I spent the month anxious about the return of the noise (which vibrated through noise cancelling headphones at times). Even though I undoubtedly paid more than 3 times the tenants’ rent to stay for the month, management never offered anything- no discount, nothing for the repeated (and documented) inconvenience. Given their lack of solution (also now evident by more recent reviews) and anything in consideration for the continued anxiety I experienced, I would never in good conscious recommend the space. I don’t write this lightly, as I am conscious of people’s livelihood and appreciative of the well-appointed space. Yet, I would be remiss if I did not warn others as I had no idea prior to booking the extended stay.