We were stuck downtown during the February-23 snow storm with someone elderly and unable to walk. We needed a place to stay with very short notice and booked this place. It was booked around 9:30pm and we were able to get in soon after completing all of the necessary check-in requirements. The youtube video with instructions was really helpful! The security guard wasn't as helpful as we had hoped and didn't want to let us in, but another one showed up who was very helpful. The place was spotless and comfortable! We only wish we could have spent more time there under less stressful circumstances :) thank you for hosting us!