Tom made himself very available when we arrived, and introduced us to his very clean, professional-looking space! You can tell he's experienced, and has the procedure down to an art, because he made it so easy - from the keyless entry to the laminated list of things to keep in mind for the house (wifi, check-out procedure, etc). The king bed was so cozy we had to pry ourselves out every morning.
The location was great, right in between Hawthorne Street and Division, easy access to some excellent eats (Pok Pok, Screen Door, Salt & Straw ice cream, and Fried Eggs, I'm in Love were our favorites) and incredible bang for your buck!
Tom and his family do live in the house upstairs, so keep in mind that if you're a light sleeper, there are two children running around. We just used a white noise app which mitigated the morning noise easily.