The apartment was sparkling clean, everything new, lovely decor, several extras (such as heated floors in the bathroom). Kate is great to work with, is very welcoming and attentive to people's needs. She lives next door, so is able to stop by as needed. The location is on a quiet neighborhood street close to Grant Park, only a couple blocks from a major street with restaurants, shops, anything you'd want. Though the long-term renters upstairs can be heard at times (rarely), they're quiet and respectful. The bed was comfortable, as well as the sofa bed. The refrigerator and freezer were filled with yummy breakfast food. I highly recommend Kate's Grant Park Haven.