Even though we never crossed paths, Gina went above and beyond to be super accommodating! I needed a bed in the midst of a super long road trip, and the communication ahead of my stop made this a super easy in and out operation despite my late arrival. Anytime I had a question, she followed up incredibly swiftly. When I arrived, Gina had left water and some chocolate peanut butter treats in the room which was very appreciated. And of course, I had a great time meeting Leroy the following morning. What a calm and adorable dog!