Nicki and Tamar were lovely; I only met one of them briefly when I had an issue getting in the door just the first time (once they taught me how to do it, I was set and had no further problems), but they responded right away to my message and came to help me immediately. They communicated regularly, checked in to see if I needed anything, and even gave me some suggestions of things to do in Portland.
The room is the lower level of their house (separate street entrance with a locked door going upstairs to their home). The room was very conveniently located, and it's super easy to get from there to any local transport hub. It is right on the highway and the balcony overlooks it, so there is some noise but the white noise machine and the fan provided were enough to head off any issues there. Everything was neat, clean, and tidy, and it was perfect for my purposes. I would highly recommend renting this room and would do it again if I were in the area in the future.