The host here seems more interested in coaching customers to give him a high rating rather than actually earning a high rating. First, the basics:
•	Temperature: The unit was cold at night and there were no thermostat control or extra blankets. There was a one-person afghan, which I gave to my wife. I froze all night and got very little sleep.
•	Cleanliness: The top sheet of our bed hadn’t been changed. We found multiple hairs from previous customers, including pubic hairs. It was pretty gross. My wife’s side of the bed smelled heavily of the last customer’s perfume. Also pretty gross. The carpet in the living room was also pretty dirty.
•	Functionality: There is a light on top staircase but it wasn’t turned on, and there was no switch to be found. We arrived at night and could not read lockbox keys so as to open the lockbox and get our keys. I had to go back to my luggage to dig out a flashlight just to get in the place. Also there is no WiFi information in the unit. The wifi information was sent by email the day of my arrival, but my cell phone only works overseas so I had no way to access this information. So how to use the Wifi?
•	Transparency: There are only 2 windows in the whole unit, and these are in each of the 2 bedrooms. There is zero no natural light in the kitchen/living room, halls, or bathroom. Its really depressing. If I had realized this I would not have taken the unit. Similarly, its not clear from the description that the unit is next to a fairly major road with lots of traffic noise.
•	Customer Concern: The owner sent me reminders to check out on time, how to clean up per his rules, and how I should give him a high rating so he could keep his superhost status. There was never a query just to ask about…was I keeping warm? Was everything in order? Was I happy with my experience?
Beyond this there were other, smaller concerns. These were more minor but further eroded the experience:
•	The blanket on our bed had obnoxious decorative balls the size of golf balls along the edge that hit me in the face all night long. Why?
•	The bathroom door difficult to lock, can be a problem if you are a party of 4 as were we.
•	There is a nice coffee machine and a lot of coffee. Just no cream.
•	The isn’t adequate lighting for the shower.
•	My daughters said their pillows were so hard they chose to sleep without them.