Checking in was easy, they were flexible. We were able to check in earlier so that was great. The issue came with the fact that the place was dusty and on one of the rooms the bed had random hairs. The master bedroom bed was broken and would cave in when you layed on it. The tv screen would randomly go black or the volume would raise and lower by itself. During our stay we constantly kept getting messages from the people in charge of communication from the airbnb starting at 6am! It was extremely annoying! we were also "encourage" to check out early. While they constantly kept messaging me once I needed to get in contact with them because we couldn't get the lockbox open they took forever to resolve our problem and respond back. Also be aware that the upstairs neighbors are LOUD. You will have to deal with constant stomping starting at 5am! We kept constantly getting woken up from the loud stomps. Also master bedroom is extremely cold!