I was in town for a work conference. The apt description said the place was business friendly. However, I found it did not have a desk. I needed a work area for a laptop. The kitchen counter was not adequate for that. When I expressed my disappointment, Ian immediately went out and got me a desk the next day. I was very impressed with the response. I would expect any "business friendly" accommodation to have a desk so I didn't think to ask. I thought Ian's response more than made up for it. Also, having free use of bikes with helmets wads a very nice extra. I used it for the first 3 days (before the rains came). Other than that, everything was great. Bed was very comfortable. 2 TVs were nice to have. I used frig and microwave and they worked fine. Bathroom was spotless and well stocked. Had plenty of towels and full dispensers of shampoo, conditioner, and gel stuff. There is an apt upstairs that was also occupied. I could here footsteps clearly but not conversations so it wasn't too bad. Location was good. Pine Street Biscuits around the block is excellent. Cider place as well. 15 min walk to convention center no problem. Great stay. Highly recommend.