UNSANITARY CONDITIONS/ DON’T BOOK
Kelly’s Airbnb is advertised as clean, but VIOLATES any reasonable expectations of sanitary conditions. I was suppose to stay at Kelly’s place from July 27th-July 30th. I arrived on the 27th and had the pleasure of meeting “the roommates” as soon as I walked in. As I made my way down to the booked room, I noticed a few ants here and there but soon realized it was an ant infestation in her kitchen. I had put my fresh unopened groceries down on the counter and was immediately swarmed by ants. I have pictures of the ants on the wall, all over the counter space, on the kitchen towel, in the pantry; I even found one in the bedroom. I noticed an ant trap on the counter filled with dead ants and multiple live ants swarming around the trap. I immediately contacted airbnb to report the unacceptable conditions. Kelly’s “husband” comes down to hear our complaint and his only response was, “you don’t have ants back where you live”? Are you kidding me?! The ants I know are OUTSIDE my home. His solution was to use baby powder to kill the ants and replace the ant trap. He then tells me that the upper floor has ants as well and that this problem is ongoing. So, both Kelly and her husband knew there was an infestation and didn’t hire an exterminator before my arrival. I then told her husband that he needs to hire an exterminator for the next guests and that they need to advertise that they have ants in their airbnb. He then tells me “why would I list this place with an ant infestation”. I tell him there is no way to rectify the situation in time for my stay, and I didn’t want to sleep, cook, or eat in a place with ants swarming. He replied, “we didn’t know you were going to cook”. I ask, then why would you advertise having a kitchen? I end up leaving within an hour of arriving and booking a hotel near downtown Portland that offers complimentary hot breakfast for the SAME PRICE, WITHOUT ants. Kelly refused to cancel and refund my stay. I am still in the process of trying to get my refund. PLEASE THINK TWICE BFORE BOOKING WITH KELLY. If you don’t mind an ant infestation, then you’re fine, but I would at least try for a reduced price. If you don’t live with ants in your own place and don’t want to pay for a place where everything is covered with ants, then I recommend booking somewhere else.