1.	Olive is committed to responding to customers in a timely manner.
2.	Olive is all always professional, and treat the guestr with courtesy and respect.
3.	Olive's place is a great place and she is focus on guest satisfaction issues.
4.	Olive honor's her commitment and very accountable .
5.	The guest is treated as a friend with a problem allowing her the opportunity to improve upon the great place to stay and your experience while in Portland.