Carie’s house was clean and warm. There were homey touches everywhere and when we met her and her daughter Renata, they were lovely, friendly and accommodating. The communal spaces were well decorated and comfortable. The clothes washing facilities were able to be utilised without fault. However, we had a few problems during our stay which will be outlined below. Firstly, we were moved to another room from the one we picked due to renovations. Secondly, we could not enter late at night because the code that was previously agreed on was not correctly input, meaning we had to call and wake up Carie late at night to let us in. Thirdly, there is only one bathroom with a shower which is shared for the whole household, the other bathroom has a bath. We received a house manual and followed the instructions on how to use the shower (which were complicated), but were unable to get hot water. We did not realise that the shower was, in fact, new and the instructions were outdated: the hot water was not on for the shower, as the plumber had not finished the job. Thus, we were unable to shower for 3 days (we got home late at night and thought we were doing it wrong, so we ended up having baths). However, once we alerted Carie she was able to get it fixed and offered to pay for us to visit the hot springs, which we unfortunately did not have time for. Fourthly, there was only one towel in our room when we arrived and there was no rubbish bin in the room. Fifthly, there is no lock on the door of the room (and there are multiple rooms for other guests), which meant we did not feel safe leaving our possessions in the room. The door to the room is glass and mostly see-through, so you have to hide in the corner or get changed only in the bathroom, which was small. Finally, there was no blind on the window facing the bed, which is inconvenient when you are jetlagged. If you are worried about security or privacy, I wouldn’t recommend staying in this room.