Joy left us with specific instructions on how to enter in case she was not there at our time of arrival. The place was ready an hour before checkin time. She provided us with a great map of downtown & attractions and asked us daily how our day went & if we needed help with anything for the next day. She had many suggestions for local dining catered to our interests. She described the major neighborhoods of Portland. The room was as advertised--excellent king size bed and private bath. And a million dollar view from her balcony looking eastward of Portland. Will come back here on our next Portland visit.