Our family rented this home for 8 nights to spend the Christmas holiday with our adult children. Upon check in the alarm went off (contrary to our emailed instructions) and it took us a good 40+ minutes to get it to stop. Calls and instructions were unsuccessful and the worse of it all - we did not get a follow up call to see if everything had been resolved plus Megan offered compensation in her first call but never followed through. Secondly, this house was dusty to the point that we swept and dusted. In addition, there were no hangers in any of the 5 bedroom closets and maintenance issues included a lock and piece of door missing in the upstairs bathroom. To top it off, we had to go out and buy enough wine glasses as there was only 1 wine glass - we were 7 and it is a 5 bedroom home.
No written instructions in a binder or folder are available either.
We made it a great holiday and the location is great but as far as service and value for money, we will not stay here again.