Jeff & Katie were available whenever needed, but never intruded which I appreciate. Their nanny was their upon our arrival, Anna, I believe was her name. She was helpful and sweet in getting us settled in. The neighborhood is great - walking distance to Stark Street where there's a nice yoga studio, pizza shop, and The Observatory which I recommend! It was refreshing to be able to walk to and from somewhere, not depend on an Uber. In the event you do want to catch an Uber to the other side, it's a quick ride.
As another reviewer noted, there was no A/C that I saw - didn't bother us a bit as we prefer to save the energy but it is noteworthy for those who are expecting it. There's a small heater present, but didn't try it out as there were plenty of cozy and warm blankets to warm up with.
I would recommend here if it's 2-3 people.