Loretta and Alan were great, they were quick to respond and very flexible. I didn't have any problem with booking and directions. The place was very clean and organized. The house is in a great location, it took us 20 mins to get to downtown and a little over an hour to get to Mt. Hood. Travis was also very helpful as well, he welcomed us and we hardly know he was there. We had a big group (10 people) so we used every room and the sofa bed. Things could be a little tight if you have more than 10 people. Overall a very enjoyable stay!