In theory this could have been a good stay but there were several unfortunate circumstances that made this a bad experience for us.
We came to our AirBNB and were met by the cleaner who said the previous guests had not left. He said they just woke up (at 2pm!) He went inside and told them they had to go and over the next 20 minutes they packed up their stuff and left. We put our bags down and put $60-70 worth of food in the fridge and told the cleaner we were doing this. We came back to wet floors, a sink that was not drained, full washer & dryer, and a dishwasher that had not been run. Moreover all of our food was gone and thrown out. What made our stay especially uncomfortable was the uncertainty whether the bathroom was clean and the sheets were changed. The host did not respond to our message until the next day. He later assured us the sheets were changed.
We asked the host to compensate us for the food that was thrown out and he said he gives a free bottle of wine (which we did not see / take) and refunded us the cleaning fee which he said was sufficient. After some back and forward he would not budge. This is terrible customer service given the awful experience we had. We should have been returned the cost of our food that was thrown out in addition to the cleaning fee given the place was only half clean.
In summary, we had a poor experience with this AirBNB. Had everything gone right with the previous guests I don’t think we’d have this situation but given that was not the case I have to write this review. I think the host should have been more selective in choosing guests and more assertive in making them leave in time so the house can be cleaned.
What was most ironic is the host sent us messages soliciting a 5-Star review to maintain his super host status when all of this was going on. It’s clear his priority was not the guests but rather his external perception to other guests.
Last thing I’d add is this house is a bit old so there are creeky sounds and the walls are thin so we heard the neighbors very loudly in the morning. For some reason, I didn’t notice that mentioned much in other reviews.
As much as it pains me to write a negative review, I think it’s warranted given the circumstances. For prospective guests, I think you’ll have a great experience but if anything goes wrong, like it did for us, the host may fall short of providing a fair resolution for you.