Kathleen was very communicative and kind, and helpful when I asked a few questions in advance. She was clear and yet not at all finicky about the instructions she left. The place is very well-maintained and in a fantastic location, my family was close to everything SE has to offer and they loved it. Just blocks from the new food carts and across from a nice park-- we used the patio furniture and sat outside the whole time, it was so nice out. The house easily accommodated 5 adults and was perfect for what we needed.