Sally was out-of-town during our stay. However, we were able to communicate with her by phone. She also had someone available on the premises if we had any questions or issues. The listing description was very accurate and it was just as beautiful & serene as portrayed. The only thing I would caution about is that the size of the main bed was a little small for us, but we are used to a larger bed so that could just be our own issue. The neighborhood was a quiet residential area. We really enjoyed its proximity to the park and everything else we wanted to enjoy in & around the city of Portland. My family left with great memories, as well as some great ideas we would like to incorporate into our own residence. The next time we stay in Portland, this property will definitely be on the top of our list.