I don't write negative reviews, I usually just communicate with host in private on how to improve the stay for future guests, but Airbnb support encourage me to write a truthful review. We specifically booked Hayden's place because it advertised fireplace and washer/dryer due a health condition per doctor's orders.
It was a last minute reservation booking at 8:45pm. We arrived at 9pm and check-in was easy with the lock box. Upon entering place felt cold and a bit damp so we looked for the fireplaces, messaged host to ask how to turn on and was told by host "They are not functional, unfortunately. I'm sorry." I explained we would have to leave and find another booking because it was a requirement due to a medical condition. I began to contact Airbnb support, when Hayden messaged back that "Apologies. It is working and instruction are under the grate at bottom." We looked for instructions (photos) and there were loose wires and instructions on "How to dress up your fireplace...www.fireplaces.com" and warning signs. We did not feel comfortable touching anything with loose wire and began to look for the central heating panel to at least give the place a chance because we were tired it was already after 9pm and I had just been release for hospital earlier in day after exposure to black mold with specific care and housing instructions.
We found central heating and turned it on and then went to look at all the bedrooms and discovered all vents in every room caked in thick dust (photos) blowing as the heating was turned on. At that point we had to exit building because I was in imminent danger of an asthma attack. I contacted Airbnb support to get rebooked, and communicated about false advertisement of working fireplaces and the hazardous conditions in the unit. We left and found another Airbnb reservation for the night, which was exceptional.
Next day Hayden contacted me asking to leave a good review in order to maintain his 4.8+ rating and Super host standing, saying "So even though a 4 star rating seems high it can actually really hurt a host when other guest are looking to book." I informed him that I don't like leaving bad reviews but as I had mentioned the night before, we left 10 mins after checkin and did not stay the night. I asked for refund due to false advertisement and unclean conditions and Hayden politely thank me for my feedback and opted to not issue a refund, despite us just booking the reservation less than 30 minutes prior to check-in and only being in the unit for 10mins. Airbnb support has resolved issue and for the safety of others I have written a truthful review. I hope Hayden can improve his unit and earn his high rating and Super host standing without solicitation of 5 star reviews.