Sarah was easy to communicate with, and check in was smooth. The bed was very comfortable, and ample linens and pillows were provided. Bathroom was clean and a small heater made it very comfortable. A bottled-water dispenser was provided in the studio, along with basic dishes and utensils for eating a meal (not for cooking one), coffee and tea paraphernalia, a mini-fridge, and a few other essentials. Guests have access to a microwave, larger fridge, and laundry appliances in a room down the hall. There was a nice sitting area in the large studio space, a desk, and small dining table. The heaters worked very well and could be controlled for comfort. Perfect for 1 or 2 people who have no trouble navigating stairs, don't need cooking facilities, and want to be in an interesting neighborhood