communication was great - very responsive! as for the noise, you can hear every footstep from upstairs and every flush from the toilet. there was also a constant beeping noise throughout the nights i was there so my sleep was disrupted a lot. they did say i can go get ear buds & i’ll be compensated but i didn’t want to so that’s that. also, hot water ran out within 5 minutes of my shower :/ overall, comfortable bed and great communication but wouldn’t recommend to a friend