First of all the basement flat is lovely, clean and has lots of personal touches. It IS how it appears in the photos. Natasha was easy to communicate with even though she does not live in the house above (which I did not know until I had already booked). The issue I had with the flat was the noise. There is no insulation what so ever in the basement and the folks living in the house above it are "hard walkers" on hardwood floors. Hence you can hear everything. I had my 12 year old hard of hearing dog with me and he was unsettled most of the time as there was so much creaking and banging going on. It sounded like a haunted house or a tumble dryer that had quarters stuck in the drum. The first night I was there the people living in the house above had an issue at 2am that caused them to get up and start banging around. The reason I know this is I was awoken by it. Their bedroom is right above the bedroom in the flat. Then, at 6am, they were up making lots of noise, playing music and watching tv in the room right above the bedroom of the flat. I texted Natasha and told her about the noise. Her initial response was "no one else has said anything". Later in the day she texted again explaining that the elderly dog that lives upstairs wet the bed and that is what I heard. She apologized and said the noise issue would be addressed. It was for about 24 hours. But, on Sunday eve/Monday morning the couple above seemed to resume their normal routine and where up again at 6am with the same level of noise. I had 7 hours of driving in front of me and was not well the night before. My plan was to sleep till 9. I could not. I decide to just get up and try to leave early. I took video of the noise for my own records. I left before check out time and texted Natasha I was gone. I left the flat in pristine condition and even threw out my own recycling. Initially, once I got home from my road trip of 2340 miles on my own, I debated how to handle this. I believe it is important to be honest in a review so as to let any future quests know. I was prepared to leave a 3 star review. I contacted Natasha personally and, in her correspondence, she became very accusatory saying things like I was "predatory" and that I was trying to extort her for a refund. I never met nor spoke to her personally. Honestly the mind boggles. I am a woman and I was traveling alone with a 25lb dog. I had just driven up from Cannon Beach. I rented her flat because I wanted a quiet and private place to be for 3 nights. My review dropped from 3 to 2 because of her responses to my correspondence. For some reason she feels she is a victim. I don't know why. As a customer I expected a place I could sleep soundly. It was almost impossible to do that for me. For some folks who sleep like a log or are used to noise this may not be an issue. And the flat, as I said, is cute, clean and in a good neighborhood. But if peace and quiet is paramount for you consider my experience.