We have stayed in A LOT of Airbnb’s and this was by far the worst one. I don’t know if the issue stems from Vacasa’s management or the actual owners of the home, but we had a horrible experience. It was so bad that it caused us to switch to another Airbnb after the first night.
The biggest issue was the lack of a pack&play for our 10 month old baby. We had written confirmation this essential item would be available for us at the house upon check in. We got to the house and it was nowhere to be found. After calls with Vacasa they didn’t know whether or not there should have been one, or if there ever was one to begin with. We ended up having to go out and buy one after traveling for 14 hours to get there. Had we gotten there late at night, our son would not have had a safe place to sleep.
The area of this home is not safe. As we got off the exit there were 10+ tents of homeless and the house was the next street. The WiFi didn’t work because the password was invalid, the tv in the bedroom didn’t work and there was dirt and crumbs all over the floor, chair and couches. There were also a number of essential kitchen items missing…like oven mitts, kitchen towels, etc.
Vacasa did help us get a refund for the nights we didn’t stay, but they still charged us a cleaning fee when we were there for less than 12 hours.
Just do yourself a favor and DO NOT STAY HERE.