From the beginning Heidi and her son were very helpful and answered my emails immediately! The listing however should note that the two rooms aren't connected. At first I was a little thrown off. The beds are very comfortable like everyone has said but we're not cleaned under the beds. A lot of dust a some garbage lingered for what it looks like a long time. On my last night I tried using the oven, preheated for 15 mins and it was stone cold. I don't think there have been any heat coils put into the oven yet. I just ate my food cold. I did like the price, location and ease of checking in and out. I didn't even mention the shower head that was broken prior to checking in, but it was fixed the second day of my stay.