Diane was very communicative before and during our stay. This was a great location just a few houses down from family - perfect for a Thanksgiving visit. Place was clean, well stocked, spacious and has a great view. Only feedback - the open bathroom is a bit awkward, and the mattress seems to be showing its age (squeaky, sagging a bit in the middle). That said, overall we had a tremendous experience in a beautiful neighborhood - highly recommend.