Before I even confirmed the reservation, Jill made our family feel comfortable. We needed some flexibility in our reservation, and Jill was immediately amenable to working with us to ensure everyone was happy. Our kids were so excited by the views (they grew up in Alaska and missed the trees.) The space was so thoughtful, with the fresh flowers and little chocolates by the beds. And the beds! SO comfortable. Overall, it was such a peaceful, restorative experience and we will definitely be coming back again.