She was warm and welcoming. The room was beautiful and very clean. The access to the room was a bit odd having to go through a work shop/utility room. When we returned after dinner the key did not work. The neighborhood was not very inviting and slightly difficult to find. I have left two phone messages to inquire about a pillow we think we left behind but have not had a response yet. Over all the room was comfortable and they were very accommodating with our "extra" child. This was our first ABB experience and we will use it again