I really wanted to give this place 5 stars. It's beautiful, best bed/pillows I’ve had in a hotel and Brianna is fantastic! It's in a nice location and the room is quiet, especially considering all the construction outside. But, they have 2 tv's in the loft, one upstairs with the bed and one downstairs. In the middle of the night the downstairs tv turns on, no sound just light, but I'm too asleep to deal with it so I leave it as a nightlight. Then the tv in the loft turns on, no sound just light, and I get up to go around to the other nightstand to get the remote. Got back to sleep and about 2 hours later the tv flips on again!! This time it's 5:30 and I have to get up in an hour so I decide to just get up. In the room they have an electric pot to heat up water with 2 nice big cups...but there's nothing to put in them! No tea, no coffee…nothing, even a Red Lyon Motel trusts you with a small coffee pot. They even have "Coffee Bar" etched on their front window but absolutely no coffee available, I didn’t need a Latte just coffee, I understand we’re closed for Covid but they could at least have something for the rooms. Because of Covid and construction most of the local coffee shops are closed and the others don't open until 9 AM. I was so disappointed. I almost bought myself a Starbucks cold Frappuccino the night before but was like, no there's hot stuff at the hotel (in my mind I saw the hot water pot w/ mugs).The lady at the counter did offer to make me some black tea on my second trip to the front desk (in my pajamas) This wasn't a pleasure trip, we were in town for an early morning surgery (my son) and this sucked, not sleeping sucked. We only live an hour away from Portland so this was only to relax and enjoy a little luxury with a side of Portland food carts. Boo.
I did let management know prior to posting my review, their response was to please try us next time you’re in town, as a business owner this response tells me a lot. I’m a consumer, I don’t need an apology, my time and pocket book was effected, not my feelings. The fact that they didn’t offer a money reimbursement or voucher of any kind tells me they have too many complaints to be that generous when things do go bad and or the owners are cheap.