Kim & Richard were great. They communicated with me before my arrival on where to find the key. I had no problems getting in. The place is just as it looks in the pictures. Honestly I found it to be very spacious. It was nice that there was dishware, pots & pans, and everything I needed to cook meals. The location is also amazing. Very close to everything! Even though it's close to downtown, it's in a quiet neighborhood. I slept soundly through the night and I stayed here on July 4th, the loudest night of the year! I would definitely stay here again. Thanks again!