What a shame that our customer service experience went the way it did because KEX has a lot of great things to offer. We were having a perfectly lovely time until an unfortunate power outage hit the hotel at 11:30 p.m. At that point our experience took a turn for the worst. There was a fire alarm sounding continuously in our room from 11:30 p.m. until we left at 7:30 a.m. the next morning. Between that and the lack of A/C, sleep became impossible. The hotel made no effort to communicate with their guests regarding the situation. I had to walk down to the front desk to find out any information and was treated as if I were an inconvenience. We never received as much as an apology or a "so sorry for the inconvenience." Any show of concern would have gone a long way for us. A nice touch would have been complimentary coffee service upon checkout or assistance with our luggage downstairs as the elevators were still not operational when we left. KEX offered absolutely nothing in the way of basic hospitality. When we asked for a refund (only a portion of the nightly rate) we received a "request denied" form letter about 72 hours after nicely reaching out for some form of recompense. KEX obviously could care less about the safety and experience of their guests. We learned a valuable lesson, which is, stick to the mom and pop run properties and avoid the corporate entities that are solely bottom line driven.