got to the location around 5pm door was old lock old got the key from the lock box. key broke off in door bc the lock was old contacted property manager company they referred me to local property manager who explained after the fact of the broken key that u have to turn the lock the oppositeway and jiggle it like ace ventura. well lock smith came sat there till 11 pm door wide open bc lock smith was working on door but couldn't fix it no spare key to give us. ended up getting another place so we could actually sleep before the flight in the morning terrible and a waste of money. had to pay for a place i couldn't stay at and had to pay for another place so i could get sleep never again. be wary when getting this place you wont be getting assistance at first from a individual but instead the whole operator wait transfer none sense