Jeff and Sue go out of their way to make sure we felt comfortable and that our experience was as seamless as possible. They included some personal touches, i.e. put out little toys and set up a kids tent for our son, a welcome bottle of wine, snacks, made sure we had enough clean towels,and provided us with some kids books and games. As well as a welcome note that very clearly explained amenities, things to do in the area, contact info, etc. Everything together made our experience just that much better in Portland. Our son did not want to leave ;). The space was very cute, has everything you need (except an oven) which was no problem for us. There is however a stove and microwave if we needed to heat something up. It is in a great location just a block away from NW 23rd st which has a lot of cute and trendy little shops, restaurants, and cafes. We preferred this area over Pearl District as it has a more authentic cozy feel. Overall a great experience here!!!