We are a family of five that recently returned from traveling abroad for a year, during which we more or less lived in Airbnb's. During the trip we had times when we had questions or concerns but things were always resolved amicably. I have never requested or received a refund for a stay prior to this. Our trip to Portland was to visit my brother and his family whom we hadn't seen in over a year. We chose Mel and Ry's house because it appeared to be within walking distance from my brother's house and Tabor park. Even though it involved spending more per night than we typically spend because of their increase in price for the summer, we decided it was worth it to avoid driving back and forth with young children - and it looked like a fun place. Considering that we paid $524 per night for 5 nights, I will admit, I had high expectations. The first being that it would be near the park and walking distance from my brother's house. It was not - it was about 1/3 of a mile outside the indicated parameter across a busy arterial. The morning after we got there, I messaged the host and asked about the discrepancy in the address. I also mentioned that the pinball machine wasn't working and asked for instructions on how to use the Atari and Nintendo. I received responses from the property management service representative and later the owner telling me I was wrong about the address discrepancy and that I should take it up with Airbnb because it was an issue with the app and how it was displaying the information - not how they were representing it. The owner included a comment that I felt was indirectly accusing us of breaking the pinball machine, Atari and Nintendo. The comment was "Please note I was the last person to stay in the home prior to you and all electronics were working properly, including nintentos, ataris and pinball machine". I clarified that the pinball machine was the only one not working - the others I was just asking for instructions on how to use. Airbnb support confirmed that the host was presenting their information inaccurately but because the host has their listing set to show the general area and not the exact location, they could not issue a refund. They then suggested that if I wanted a refund I should send it to the resolution center. Which I did, asking for the difference (actually less than that) of what I would have paid for the other house we were considering. I did all of this while we were still staying at the house - which was a mistake. Mel and Ry chose to decline the request and sent me the following message - this is only part of it "I will be contacting my rep at Airbnb as we are well versed in guests who ask for discounts, are politely declined a discount,...