My folks stayed at Juliet and James' place for 4 nights. It is quaint house, very close to all the action of 23rd/Nob hill but still nestled away so you get peace and quiet of a residential neighborhood. Neighborhood felt safe, and street parking was generally easy to get. They also made room in their driveway for us, which is nice. They were very prompt in responding to messages and quickly took care of some wifi issues we had the first night. You get access to the downstairs floor, porch and back patio. It is plenty big for a family, and is nice and cozy. All in all, good experience.