Penelope was great. She responded to my booking within minutes and I received clear instructions on how to check in, get inside, get on the wifi, etc. The room is super cute and comes stocked with all sorts of useful things, even snacks and candy. We made great coffee in the percolator each of the three days we stayed and went to a couple of the restaurants on Penelope's list of recommendations. Anyway, the space is adorable, it is beautiful and comfortable. You're in for a treat if you stay there.