I have stayed at dozens of Airbnb’s across the Pacific Northwest and abroad, and I am confident in saying that this stay was, by far, the worst experience that I have ever had at an Airbnb. The physical stay itself is very nice; however, what makes the stay insufferable is the noise from above. On the first night of our stay, we were kept up by the people above stomping until 1:30am. The following morning, we were woken up around 6:45 to what sounded like a toddler running up and down a hallway (which seems to be right above the stay’s bedrooms) until about 7:30, which was followed up by more stomping. I want to be clear, these were not just normal footsteps; the stomping was so extreme that you could here the metal in the can lights on the ceiling rattling. We messaged the hosts, assuming that the tenants above were other Airbnb customers, but we were wrong—the people above us were the hosts themselves. Their response was lackluster and full of excuses—the primary being that we “need to understand” that this is their home, and that “nobody is stomping.” We figured that the problem would subside, at least slightly, since they knew that it was making our stay very unenjoyable, but the following day was, surprisingly, substantially worse. Given that we had already emailed them with our complaint, and it seemed to only worsen the situation, we didn’t email them again and decided to stick out our stay. The situation persisted (up late due to stomping; up early due to running), and on the last night of our three night stay, the hosts overheard our conversation on our way in. We were talking about what we wished we could stay to the host about how miserable they’ve made our stay. 20 minutes after we got in, we received a message from the host. He stated that he, “heard everything” that we said, and that we “need to stop banging around” or he was “going to contact the authorities. What was the banging around he was referring to? An accidentally dropped hydro flask, which landed on a rug that was on top of carpet, and an accidentally dropped travel size shampoo bottle in the shower. We exchanged a few messages, and we left the following morning.
As previously stated, this was by far the worst Airbnb experience that I, and the 3 other people I stayed with, have ever had. If hosts can’t foster an environment that is suitable for an Airbnb at their home, than they shouldn’t be hosts. This host completely failed to provide an enjoyable stay due to their own noise, which was totally within their control—they just chose not to do anything about it. I would not recommend this stay to anyone.