From start to finish the communication is on point and prompt! This house has everything you need for a little R&R, that's why we booked it! My family and I, drove to Portland from Seattle and needed a place to crash. This is definitely a good location, there's great food near by and the mall's about 15-20 min. away. The check in was easy, as they just have a lock box. The house was way bigger than we imagined. I loved that the bathrooms had these pumps for body wash, shampoo and conditioner. The kitchen was well stocked to make breakfast and hot chocolate. The beds were nice and comfy! I wanted to sleep all day. The hospitality and support was exceptional!