I never met Lisa but she was always extremely prompt in responding to messages from me before and during my stay. The apartment was lovely, just as pictured, and very clean. The kitchen was well equipped--I wish we had been able to take advantage of it! The house is right next to a park that has a lot of activity at night, but within the unit you couldn't hear a thing on the street. Some noise did travel from movement upstairs but not enough to be bothersome or interfere with sleeping. Overall, a really sweet place to stay. Would definitely consider returning, especially for a longer visit.