Let me start by saying I am a very objective person and I legitimately rarely have issues to the point where they truly bother me. Well, this experience is an exception to the rule. The whole premise here is that we showed up to an entirely uncleaned place, which in normal circumstances would be annoying, but certainly is unacceptable in the middle of a Pandemic. To be completely fair to Art, he admitted fault and helped me get a spare key to clean linens and towels that we could use for the night, so that was lucky as we were in the middle of a road trip and had limited options where to stay especially since it was Labor Day weekend. He also refunded us for the night’s stay (Airbnb has not refunded me the extra costs...yet) which was much appreciated (but also just the right thing to do). So this is also a review on the part of Airbnb, because they have STILL NOT RESPONDED TO ME FOR HELP. I called them and am still awaiting a call back for them to help find another place to stay (obviously that is not helpful at all now), 14 days later. The strangest part, though, was when I thought I was being a reasonable human being by thanking Art for being honest and helping out as much as he could, but letting him know I’d be writing a truthful review in consideration of anyone else who might choose to book this place in the future. He responded with odd threats insinuating he has the ability to control my review, which makes me even more curious how this will turn out. So, to summarize, Airbnb is a mess right now and I would suggest using alternate options if at all possible. Also, I would have been way more understanding of the situation from the host’s perspective if not for the threats after the stay. Happy to share details with anyone who wants to reach out with further inquiries.