Unfortunately, I had to cancel my reservation. Because greyhound bus driver said my ticket was refunded. I didn’t cancel nor get a refund (my ticket was non-refundable ticket).I was miserable the bus left in front of me.
I explain the situation to Lauri. She offered me a full refund even though I didn’t say anything. She was so nice and encouraged me to take the offer. I was truly appreciated.
Next time, for sure I will book her place again and would love to say “thank you” in person.