Checked in to this Airbnb at 11:30PM after a long day of travel to find dirty towels all over the floor, dirty bed, dirty dishes in sink, kitchen trash not taken out, filthy bathroom with dirty toilet paper left in toilet. Contacted host and were informed that his cleaning team had mistakenly not cleaned the apartment after the previous tenant. David was sincerely apologetic and we had no problem getting a full refund. I am understanding that mistakes happen, but for an Airbnb veteran with so many high reviews, I would expect him to have a system in place to ensure something as basic as cleaning to be taken care of prior to tenant check-in. We ended up having to make a last minute reservation at 12AM at a hotel because of this.
David was always prompt in his communication with me (surprisingly also at 11:30PM), which was still appreciated. However, my purpose of writing this review is to give other interested parties a heads up that this was a problem . I hope after this incident, he has found a way to confirm cleanliness prior to tenant arrival.