Miles was very easy going, responsive and a pleasure to work with...he left us to ourselves wasn't too invasive but was always available at the drop of a hat if we needed to call and ask a question...considering that he had just literally finished moving all the furnishings in the day before we arrived things were in a pretty good condition. the hot water handle on the top floor tub was broken so you could only use cold water but I'm sure that is something they will fix rather quickly and there were Also two other showers available so having access to a hot shower was no trouble.