first and foremost Benjamin was extremely nice but the issues I had is only for Benjamin not for public reviews. it was the coldest day in Columbus. below zero and my check in was at five. I asked several times to check in early but was denied because of rules and regulations. five would have put us almost at dark trying to get their on the ice covered roads and the extreme cold. finally Benjamin gave me the go ahead. when we made it . I had to shovel the sidewalk that lead to the entrance. I'm 62 years old and the guest with me was older. after shoveling I was able to get every body in my car inside. then I had to carry all the food and groceries and pots and pans inside. thank God my daughter made it to help me.the house was so cold. no rug at the door to keep from bringing snow into the house. the house was nice but so cold. I talked to Benjamin about the heat before I arrived and he assured me it was working greatly. we tried adjusting the thermostat but it didn't work up st