Was charged twice at the desk, first by the young college student they had working the front desk when we arrived . It was everting, she was on a video call and cursing and had us standing there waiting before she looked up from her laptop and phone & realized we were standing there. She then asked us if we had a reservation, I said yes because we had booked, paid and reserved through Airbnb. She asked for my card. I thought to verify payment but later on that night I saw she charged it $132 ! I contacted the host and got NO response. I went back & caught her (by Yahs grace) before she left. Told her she charged us when we had already paid. She said she’d refund us and rushed out to leave. I check again & we were charged another $132 dollars!! We went back up there & explained the situation to someone else and she acted as if she couldn’t find me in the system. So rude! I pulled out the Airbnb receipt, she humbled down tried to justify them charging us again then refunded. Horrible!