One of the worst Airbnb experiences I’ve had as a host or traveler.
Prior to arrival, I reached out via Airbnb and the emails provided 3x to see about a later than 10AM check out and never received a reply. Messaged again during stay and didn’t receive confirmation until 2 hours prior to scheduled check out.
Upon arriving, we happened to notice the door was unlocking without entering anything in the key pad. This had not been checked or secured prior to arrival. We contacted the number provided and were given a second number to call the host. We had to fix the situation ourselves and ended up only having ONE key for 4 guests (not what we expected as we were told we would have key pad entry) upon booking. This took an hour of our time at 9:30PM after a long day of traveling. Nobody ever followed up with us about fixing the key pad, providing more keys, etc. Subsequently, all 4 of us were unable to stay at the Airbnb due to key sharing… luckily we had friends in the area. If we had known there was only to going be one key after we had booked, I would’ve canceled for a full refund.
The house in general is fine, very bare bones. Typical out of city Airbnb property owner vibes. The beds were comfy enough, but low quality linens, no throw blankets, no body wash. TV worked but remotes didn’t so we weren’t able to use this (but apparently didn’t have enough “evidence” to prove to hosts) Since we were there to a funeral, we had a lot of other stuff on our minds.
After bringing these very serious security issues and the fact that essentially the 4 people paying only stayed 1/2 the time I was extremely disappointed in the companies response.(let alone the TV not working, poor communication, poor follow up, etc) I sent screen shots, videos, phone records and they refunded $50 of a $550 stay that was essentially only used at half capacity. It also took 7-10 days to even get this resolution after following up multiple times.
I wouldn’t recommend this place. Very bare bones for the price and the management does not seem to really care.