Heather and Ross completely exceeded our expectations. They allowed us to check in early which was extremely convenient. The check in process was simple and they really went above and beyond with their communication. There were extra touches throughout the place that were very sweet - water bottles, extra toiletries, extra towels, coffee maker, laundry detergent, etc. The beds were INCREDIBLY comfortable - we all could not stop raving about the quality of sleep we all got. Such a cute, safe and friendly neighborhood in a convenient location. We will definitely stay again when we make our way back to Columbus again.