My husband and I drove from Toronto, Canada. We reached later than the estimated time. We couldn't connect with her on the phone because our cells didn't work in the US. She showed exceptional flexibility and understanding. We found her waiting with a big smile at the house. The house was tastefully decorated and exceeded the standards shows in the pictures. It was exceptionally clean and organized with all the amenities available on hand. Sarah was available by email and phone throughout- right from reservation to the time of check-out. We had an excellent stay :)