Very sad to say we never got into our AirBNB. The host set up the door code incorrectly and didn’t respond to our call or emails. We had to contact AirBNB directly who couldn’t get us in either as it’s the hosts who sets the door code. We waited for over 3 hours, missed out on our dinner plans and time with our friends who flew in from Denver. It’s all just really sad. I wish the host would have made sure the lock code was correct and/or made contact with us to ensure we got in. None of that happened.
Airbnb did reimburse us, but how do you reimburse someone for their missed time with friends and missed plans?
The host sent one response the following day saying they were just waking up to our messages and they were traveling and their phone was on silent or dead the whole day. The host blamed the lock code on the cold weather? It was in the 40s.
I wish I didn’t have to give this feedback.
Reliability is huge so if you have plans you don’t want to miss, maybe stay elsewhere.