Nightmare! My fiancé had a late flight. We got settled in at this location after midnight - unpacked, put away groceries, etc. When we finally got ready to go to bed, we pulled back the comforter and there was literal debris, dirt, and human hair all over the sheets and pillows. I wish I could attach pictures! It looked as though they had taken the linens and cleaned the apartment with it then put them on the bed. They were filthy (no exaggeration).
The excuse was the last person who stayed broke the bed and when it was repaired the linens became dirty. If this is the actual case, why on God's green earth would they not change the sheets!?
It was a very very long night. We called, and spoke to Marc's assistant. She said she'd try to get someone to come clean. Needless to say, that wasn't happening going on 1:00 a.m. So we were moved to another apartment in the building on another floor. We had to repack our things, collect our groceries . . . Note there was no elevator, so this was a chore. We didn't get settled in until after 2:00 a.m.
The nightmare wasn't over. The following morning we received a message that we would have to repack our things once again and move back to the original apartment because the one we were moved to was going to be occupied. I was livid. Repack, tackle stairs . . .
The final insult was that they didn't want to compensate us for that night. They kept offering us a late check out. I kept explaining we didn't need a late check out because my fiancé's flight left at 7:30 a.m. Nevertheless, no matter how many times I explained this, they kept offering a late check out.
Fortunately, when I dealt directly with Airbnb, they saw what had taken place, and took care of us being compensated.
Beware.