Where do I start.
Lied about CDC cleaning- checked into a house filled with trash filled cans (both inside/out) we had to wait almost 5 days to put our trash somewhere after being told maintenance would be out to pick up on the day of check in. Dirty dishes STILL in the dishwasher, dirty laundry STILL in the wash- we had to clean all of it. Then some type of solid waste/fluid smeared on the walls and couches, food/drink debris all over dining room floor. We had to wait over 2 hours in our cars for someone to come and do a "quick clean" due to us not feeling comfortable moving our luggage in.
Basement- This is where the laundry is at- among everything ever left at this house there is blankets, clothing and various items all strewn on the concrete floor. If you wonder why the "sunroom/extended living area" is always cold there is no insulation at all- just broken windows to the point you can literally see outside from the cracks in the wall under the house extension.
Upstairs Bedrooms- You have 3 to pick from- the yellow one the bed platform is broken in numerous spots making it VERY dangerous to sleep in, the other one with tv has no heat- I have a baby monitior picture that showed temp as 63 (we had to buy a heater to even be able to sleep in that room safely) the last one has a structual crack that bows and runs along the bed making it look extremely unsafe to even lay down.
I had communicated with Ben numerous times during our stay and would get the same automated response "We're checking on this now and will reply back ASAP. Thank you so much for your patience!~ Housepitality Team." We ended up leaving 2 days early due to all the stress and false advertisement of both cleanliness and safety Ben guarenteed with emails to me "Cleaners are trained to undergo very precise cleaning procedures that ensures each home is thoroughly prepared & sanitized to CDC guidelines between guests." Explain to me then why was there a bloody band aid under my nightstand?
Ben's response to me for ALL of this was "Aside from leaving you a spectacular review, please also accept a $35 refund on your current stay as an additional courtesy for allowing us to help, and discounts on 2 future stays for yourself or a loved-one at any of our homes.(Refund offered as a final resolution to consider all issues as completely & fully-resolved, and can be requested after the review period has ended pending a successful checkout and no further concerns, issues or grievances, or an incomplete or misleading review that would void a full resolution)- and then on the final days an offer of a late checkout of 12pm vs 10am when more arose (broken chairs, more trash, stains on bedding, etc.)
I don't know what happened the day before we checked in- we were told someone left on Saturday and our check in was Monday. I do know we picked this house because of the advertisment of CDC cleaning, reviews, and pictures. I even used to live in this neighborhhood and was shocked to see what laid behind these doors.
The sad thing is I have pictures of it all but worse was we actually had to stay and live here due to work being done on our house which made it unliveable at the time. I would suggest to err on the side of caution when reading reviews and looking at ANY pictures of homes that Ben seems to manage- there seems to be a pattern here with his properties and his responses to others.