Great location. Very communicative owners. But not clean.
Some of the parking directions were confusing but they replied promptly and took my suggestions for adding more specifications. They also replied promptly and professionally when the wifi went out and fixed it. So, I didn’t consider those issues because of the responses and resolutions. However, throughout my first night, I started to notice some cleanliness issues not obvious at first glance. There was hair on the couch, all over the towel I used, and small pieces of food on the kitchen floor. These would be minor things if I were staying with someone I knew or if this were my own house. But especially during COVID times, I expect an “enhanced clean” to be deep and spotless. I did let the owners know and they apologized and offered to bring another towel, which I declined as my friend was already bringing one for me. I didn’t want to complain more as they’d been very helpful and I had an early work day in the morning. Finally the thought of coming back for a second night without a second cleaning being done was too distasteful, so I then asked that a second cleaning be done, which was, and promptly, but the cleaner STILL did not get any of the hair or food. The owner apologized and said they’d speak with the cleaner and that the cleaner stated what I was concerned about wasn’t “visible to the naked eye.” It was to my eye and again, was small stuff, but I don’t want other random people’s hair and food still around where I’m staying, and after a deep clean. The owner then offered a late checkout (2 extra hours) for the inconvenience. I wasn’t able to take them up on this because I had to leave early for work. I asked for a cleaning fee refund instead. They stated that the whole fee goes to the cleaner and as I hadn’t told them about my concerns “right away,” it wasn’t possible. I didn’t argue this and asked instead for a small refund of any kind. This was declined and they stopped responding. I have never complained about an Airbnb before and only did so with good reason. I wish this last interaction could have been handled better by the owners and I do hope they are able to do a much better “enhanced clean” for future guests.