I will say that if it weren’t for Benjamin’s quick response, this booking would have been a complete disaster. When we arrived at our original Airbnb, the house looked like someone was currently living in it. Clothing all over the place, dirty dishes, knives were everywhere, trash over flowing, smelled of urine, I mean the list goes on. My husband and I genuinely felt unsafe. However, Benjamin was very quick to respond and relocate us to this new location that was close by. This place was the complete opposite: clean, tidy, smelled nice. I do feel it was a bit bare and simple, no extra blankets, the drain in the shower was clogged, extra pillows but no cases to go on them, but it wasn’t a bad place. It’s only b/c of the costumer service that Benjamin and the Housepitality team gave that made this experience not a horrific one.