Susan was very easy to communicate with but I would not recommend this airbnb for families with young children such as ours. There are many decorations and there's is not a dishwasher or bathtub. we really enjoyed the separate smoking space and the backyard was very nice with lots of seating and space. my 4year old unfortunately discovered and climbed through a hole in the chain link : - / we would've preferred a cleaner space but the furniture was very comfortable. the most off putting aspect of our stay is not under Susan control but unfortunately there were some local homeless folks who would come to the house requesting food and money even after we requested they not return. lovely people but made me uncomfortable with the babies around