Alex and the team were very communicative and put in noticeable effort to try to provide a satisfactory stay, but there were unmet needs in the end. The good things about the property were: location, garage parking, new appliances, comfortable beds, (except for the pull-out sofas - those were disappointing). For a mid-week stay, the price was very good.
The pictures of course are from when the property is brand new and they don't reflect the current wear-and-tear (which is unfortunately a lot for such a new property). There were lots of scuffs and poorly-repaired wall damage; the couches were quite worn down in a couple spots; one of the kitchen drawers was broken.
We found the property to be cleaned but not *clean. Things were wiped down and put away, but not thoroughly. We found the floors and counters a little sticky, unwashed dishes in the dishwasher (and in the cabinets), disheveled supplies in bathroom and kitchen cabinets, stains and substances on walls and surfaces, laundry still in the dryer. We had to specifically ask for additional trash bags, rolls of toilet paper, etc (which were mostly provided).
The biggest issue we had was that we didn't have all the necessary / requested bedding. One of the beds didn't have a fitted sheet and we never received the requested bedding for the pull-out sofa. The top-bunk beds are left unmade for expediency for the cleaning crew and not every bunk bed had a blanket. Extra bedding is haphazardly found in the laundry room and mostly includes flat sheets and pillow cases.
Other things you don't know until you stay there: the driveway only has room for 1 car to be parked parallel behind the garages (so you can fit 3 cars total for off-street parking - not 4 as the picture implies); the street lights are very bright and there's not much to block the light in the bedrooms; there's a towing company right across the street that will probably wake you up early.
Overall, our stay was just fine, especially for the price we were able to pay as an off-peak booking.