Briana was excellent and communicative when there were issues getting into the unit due to an incorrect code and a secondary lock engaged. She was also very helpful the next day when the shower faucet shot off mid-shower into my leg and had maintenance there within the hour. Despite a few missing things like coffee cups to compliment the coffee maker, most of my complaints center around the dangerous neighborhood and the barking dog in the unit next door. There was a shooting just a few blocks away the morning I left but I did not feel safe at all the entire time I was there. Lovely space though if you can get past the neighborhood.