First off the good, the place is nice, lots of room for people. Comfy beds, decently stocked and very functional kitchen, 2 showers (sort of), clean, and a lot of space for a lot of people. The location was great and the price was very reasonable. It is really a great place to stay for Origins Game Fair or any other local event you plan on attending with a group of friends or large family.
The one downside of the house itself is that the AC was not super reliable and didn't really cool the upstairs, there was portable unit in one of the bedrooms but it was not installed and I wasn't about to do that myself. The last night of our stay the main AC stopped working entirely leading quite an uncomfortably hot night.
Unfortunately we had a bad experience with this host. The first thing you should note is that this is not a single host, it is company with multiple employees. Some of those employees respond faster and better than others. So when there is an issue you are not dealing with one person that you can coordinate resolution with.
So, what went wrong? When I booked this listing I specifically asked if we had 2 or 3 parking spaces, we originally had 4 couples coming in and wanted to make sure we had access to a secure place to park. The host promised us that we had free access to 3 parking spaces. So we booked the listing. What the host did not make clear (or maybe this was just my misunderstanding) was that these 3 spaces were shared with 2 units in the same house. Nothing in their message made this clear. Nothing in their listing mentions this at all. So when we arrived we parked in spaces 1 and 2 (we ended up only taking 2 vehicles anyway). We left one car in space 2 and left for the day. When returned there was another car parked in spot 3. We didn't think much of this until the 4th car appeared claiming that he was promised spot 1 and 3 and we had to move. Huge argument ensued, and because it was midnight there was no chance of getting the host to clarify until the next day.
This is where the communication broke down. We tried through the messaging app, got very short responses and no resolution, they started saying that they only promised us 1 spot not 3. We tried to resolve the issue over the phone and even though we had a very nice conversation they never got back to us until late in the day reiterating that they only promised us 1 spot in the check-in instructions. Which contradicted the 3 we were promised before booking. They told us to park on the street but that street in Columbus is 2hr parking unless you have a permit and then they told us to go pay for parking. Thankfully the local cantina owners were nice enough to let us park there, even though the host claimed they contacted them and were told no, we walked over and he said he they were never contacted and it was fine as long as we moved the car in the morning.
All of this would have been fine, reimburse the $15-$20 a day for parking and thank you for the great place, try and communicate this better in the future. But they would not answer our calls and I was done with trying to deal with random people on the app messenger. We ended up contacting AirBnB support and they got us a refund way more than we were even looking for.
I now know to be more careful and look for hosts that don't have some 40 listings. This was my first time ever staying in a place that wasn't run by a single owner and that seemed to be the real issue. I would consider that heavily before booking with The House Hotels group. Best wishes to them. And I am sorry for any miscommunication on my end.