The place was not ready for guests. On entering the home, it smelled like a prior tenant smoked and/or had pets. Also, many items still had price tags attached which could have easily been removed beforehand.
As for the hot tub, it did not get to the recommended temp and half the jets didn’t work. I notified the host and she instructed me to press the temp up arrow. I had already tried this as well as looked up the hot tub model to ensure it was not in sleep/eco mode. She said she would fix it ASAP but didn’t do anything during my stay. Then when I asked for a partial refund, she called me and was very apologetic but did not follow through on the refund. Since this feature was the only reason I booked her place, I contacted Airbnb support for assistance. Suddenly the host changed her story and claimed the hot tub worked and I did not know how to operate it.