Everything is as advertised. We had an entry-issue on our third day--even though it was a Friday evening, we had a response (and solution!) from Scott within five minutes. He followed the next day apologizing (no need--was a part failure, not anything us...just bad luck) and explained what the problem turned out to be and that it was fixed.
Ultimately, it was better than what we expected. The ONLY 'negative' is that parking is limited--if you are driving any sort of big vehicle--you'll have issues. That's just the geography of the place.
Definitely highly recommended.