I have been to 2 other hostels and many Airbnb’s. Never have I stayed at a place like this. It was so run down (not accurate to its pictures), was barely surface clean- needs a deep cleaning including the thick dust on the ceiling fans and the pee smell in the bathroom, windows didn’t seal properly -so we breathed in fire pit smoke and cigarette smoke from people smoking on the front porch, back porch railing wasn’t fully attached and very wobbly, and we didn’t hand towels or washcloths to use. The bed was so uncomfortable that I woke in pain and the bunk beds were shaky.
We don’t feel they were following general or Airbnb COVID cleaning protocols either so didn’t feel safe in that regard.
The listing said nothing about the rooms being upstairs. This was a challenge for myself and all the stuff the three of us and my service dog had. And apparently they didn’t read my message about my service dog coming (even though I legally didn’t have to tell them) because they were surprised.
I will say the guests that we spoke with were very nice and so was Robbie, who we kind of checked in with. He also helped us bring some of our stuff up. Thank you Robbie.