Airbnb Corporate,
I have to say that I am very disappointed in the owner of the Airbnb at 1307 Bryden in Columbus OH. We wrote to her to request a refund to which she has disputed. I feel that our review needs to be posted and for us to be refunded our money.
Let me explain what we experienced.
1-The house itself is very cute. However, it had a lot of issues that we had to address in order to stay there.
2-There are 1 ½ bathrooms in the home. The ½ bathroom did not work. I had to have my father come over and fix it so that it was useable. We had to manually fix the tank several times during our stay.
3-The large rug in the front room was a hazard. There was no pad under it so it slid every time we stepped on it. Again we had my father come over and put an anti-slip pad under it so that we didn’t break our necks. We left this in the home at our own financial expense.
4- The house was closed up when we got there and musty. Not a big deal, but the temperature was so hot. We could not use the 3rd floor because of this. My father brought us additional fans in order to cool the floors on the second floor. We did let the owner know about this and she did come to put a new air conditioner on the 3rd floor, but it was still unusable.
5-The bathroom on the second floor was dirty. We could get past this, however there was black mold on the ceiling.
6-Our bedroom that housed the bunk beds had used chew pouches on the floor. Not just one, but several. This was completely disgusting.
7-The patio furniture on the front porch did not have seats. Just a metal frame.
8-The refrigerator had many items. Some that were expired. I.e.: milk.
9-We came home to the backdoor wide open. The door that we made sure was closed and dead bolted.
10-We found our drink cans in the front yard with the same chew pouches that we had found in the bedroom.
11-Someone had been in the house while we were gone. This is completely unacceptable.
12-The carbon monoxide detector was going off in the basement. We contacted the owner and she stated that she could not do anything about it and would not come to the house. She suggested that if we didn’t feel comfortable that we leave (it was in the middle of the night). We were forced to call the fire department. Once the fire department arrived they informed us that the smoke alarms were not on. And the carbon monoxide detector was faulty. While they were there two individuals showed up at the house claiming to be the maintenance crew. They were extremely rude and revved their engine and peeled out when they left.
I am not sure how many additional reasons we need to have to warrant our refund and a review posted, but this should be posted on her site for other possible tenants. I have stayed at many Airbnb homes before and never experienced such issues and an owner who was so defensive and non-receptive. This was completely unprofessional.
I believe that this owner should be held accountable for these issues. I hope that corporate will be able to help remedy this situation.
Thank you for your time and attention to this matter.