The bedframe was broken when we first arrived and tried to sit on the bed. You could not lay on it at all, the bottom was completely not put together. We slept on the couch the first night. We reached out to Nicole that night and again the next morning and heard back from someone that came to fix the bed that day. The bed was fine then and we were able to sleep on it the 2nd night. Our 2nd night the door to the apartment kept jamming and wouldn’t open. It took 2 of us pushing as hard as we could to get it open and then completely shut. Also the power was out the 2nd day for about 2 hrs in the whole building. No one’s fault just very inconvenient.