Kirandeep was kind and quick to respond. He refunded a portion of our expense for the inconvenience which was appreciated. However, for future guest, a few things to think about...there are mice present (which they were aware of b/c of traps and mice droppings behind the trash can so don't leave food out), there were bugs on the sofa (appeared to be carpenter ants), the blinds are broken throughout the home, bathtubs and bathroom floors are dirty, vents are filled with dust, drywall is damaged and patched throughout, the garage has a lot trash in it, the back door is secured with 2 wooden rods, the front screen door is broken, the carpet is sticky/dirty, the kitchen floors were dirty, the kitchen drawers were dirty with limited supplies, there was no coffee as mentioned, there are no wash clothes as mentioned, and the neighborhood appears to be a bit 'ran down'. The beds are soft/comfy and the home is super cute. A little bit of TLC and it would be fabulous!