Norma is a gracious host she was quick to respond and ready to remedy any issue. I had issues accessing the property via code several mornings after work and she answered on the first ring.
overall my experience at the residence was ok. the bathroom sink clogged and was fixed the same day. the washing machine was not well kept and I was provided access to a secondary washroom which was more modern.
the biggest issue was that it snowed in Columbus and the grounds were not salted or shoveled. my car got stuck in front of the driveway after pulling out the garage more than once. I was forced to uber to work until the snow and ice melted enough for me to get out of the driveway.
The snow also created a leak in the bathroom above the shower which seemed to have self resolved after I notified her. but 10 days later the ceiling fell in. Norma was extremely apologetic and offered me a secondary option and I was able to relocate to another Airbnb. the second one was larger with an attached garage. It was more of a boarding home feel but I appreciate the swiftness of her responses. she even offered to order me dinner.
overall Norma is a warm individual ready to assist and make you comfortable any way she can. Both properties had a familiar energy of back home which mirrors Norma.