The house was great. Check-in was simple. They accommodated for early check-in. I will also say that they offered me a 15% discount for the inconvenience, however it was never actually given. Dealing with the owner was literally the only negative experience I have ever had when using Airbnb in my entire life.
Prior to us ever arriving on the property, the owners knew that the Air Conditioning was broken. The real feel during the day for our 3 day stay was over 90 degrees. We were in town for a wedding. On Thursday night, we contacted support and told them the AC unit was not working. They asked us what the thermostat was reading as if this was news to them that it was not on. Over night, we actually went out to sleep in the car because it was so hot. On Friday around noon, I contacted them again to tell them that the house was extremely hot and we need to get someone there as soon as possible. They responded telling me maintenance would be out today to look at it. I asked when and they let me know that the ETA would be "this evening". Frustrated with that response, I let them know that "this evening" is not an ETA and that it is a pretty wide range of hours, which then I got the answer between 6pm - 8pm.
As we were in town for a wedding and people were needing to get ready we were doing everything we could to get the AC on. We realized that the breaker box was tripped and flipped it back on and the AC unit instantly came on. I immediately contacted the house and let them know we flipped the breaker switch and the AC came on but still wasn't getting overly cool. Within an hour, the switch tripped again and I immediately let them know that it happened and that we still need someone to come out to look at it. As they knew it was off for a reason, they could've very easily instructed us to turn it back off, however they did not make any mention of it.
Friday night while we were at the wedding, the maintenance team showed up but was unable to fix the AC because we had turned on the breaker and it froze the unit again. That night half of the house went and spent extra money on hotel rooms because the temperature of the house was way too hot. I was staying with older family members, including my 75 year old aunt. On Saturday morning, I contacted the house again, beyond annoyed at this point, to tell them it was unacceptable that it hadn't been fixed yet. This time I was alerted to the fact that I was now speaking with the owner. He let me know that the reason it was not fixed was because our group had turned they breaker on and if we wouldn't have touched anything, maintenance would've fixed it when they were there.
After 2 miserable nights, I wasn't exactly holding back my feelings on the lack of professionalism I was being given. At no point in time was there any sort of apology given. I was told that "normally our guest don't touch the breakers without telling us." (which I did tell them I did) To which I let him know, normally if they AC is broken, the owner tells me that, so I guess we have to deal with that now. I let him know to stop acting that it was my fault that the AC was broken and have someone fix it. He again told me if I wouldn't have touched the breaker it would have been fixed already and that it wasn't actually as hot as I said it was and that he didn't appreciate my exaggerations.
He then told me to get out of the house by noon. I told him we had already stayed 2 nights and didn't have any other option. I had previously told him half of the group left to get hotels for the night but because there was an Ohio State football game in town that they were only able to book a room for Friday night. He told me if it was such a bad house to get out and why would I want to stay there. I told him we literally don't have another option and he suggested I stop being so rude if that's the case. He then told me that it was the middle of summer and if you know anything about HVAC systems, you can't expect someone at the house in 5-minutes to fix it. Obviously that is an unreal expectation, and it actually took almost 24-hours for someone to arrive. I never once complained about that or set expectations it should be done in 5-minutes. They simply were not communicating as to when someone would arrive. He said I will offer you a 15% discount for the inconvenience if you accept it right now. I accepted it, as we truly had no other choice, and that was the end of it. I still have not received any sort of discount.
The maintenance team came back and fixed the AC on Saturday which was our final night there.
Now here is where my actual problem is. He knew the AC was broken before we ever arrived, hence the breaker was switched off. I contacted them on Thursday night to let them know it was broken, at no point did they say yes, we are aware its broken. They continued to ask questions as if it was news to them. He then blamed it on me for taking longer to fix because we had flipped the breaker back on. His original resolution was to kick me out of the house. There was never anything remotely close to an apology for the inconvenience. Instead I was told that I was being