Chuan greeted me and helped me with my bags. We really were not the best match for each other. I found the lower level space to be quite cold. Maybe 60 degrees. However, they did turn up the thermostat, twice, for me, and provided a space heater which could not get above 63 degrees. Area was large, and private. Price was cheap. Bed comfortable, but no top sheet or pillow cases, just pillow shams. Chuan was very nice.