Emily and Emmy were both very kind and overly accommodating. I had some special asks and they were able to work around my schedule and help out without a fuss, which really helped me out with my already-stressful travel plans. The room was just as advertised, came with a private key, and I got a great night's sleep. The mattress was soft like memory foam, yet firm enough that my back didn't get tweaked like on some memory foam mattresses. Had great sleep and even asked what kind of mattress it was, which they again went out of their way to answer :) If I were in town I would happily stay with them again. Thank you both!