Lack of concern for safety . I was ignored when I was in need of a new place to stay because when I arrived at my airbnb, the home was not cleaned properly at all. When you first walk in you could instantly smell baby throw up or baby formula, one of the two. There were mounds of dog hair from the previous family's dog underneath every table, dead flys in the windows, a school schedule chart taped to the wall from the previous family, and there was lack of safety grips for the extremely steep wooden steps leading to the bedroom which caused me to fall from the 3rd highest step all the way down the stairs. I was rediculous gracious about the entire situation and all Benjamin cared about was bribing me something like $50 for a good review. The only reason I asked for a new place was because it wasn't clean (...Covid), not because I badly bruised my hip falling down the stairs due to insufficient safety measures. And I fell down the stairs well before I noticed just how dirty the place was. I ended up without a place to stay because I was ignored when I asked if the place was clean for me to return to. Plus seven hours after I was due out of the house, I was asked to check on the property by Airbnb customer service, and they hadn't even been there. Which caused me and my dog to be without a place to sleep. Only when I and Airbnb customer service was ignored well past 7pm, was I allowed to get my money back. Which still none the less, left me and my dog homeless. Beautiful home, horrible customer service.