It was very frustrating to have issues and then be responded to with automated messages that showed that no human actually went back and read our conversations. There were multiple things not disclosed but must’ve been agreed-upon after we booked. When I found several issues with the unit (Missing oven and cabinet doors, a layer of dust downstairs) was told that I would be offered a discount, though it was reliant upon the fact that I could not give any type of review that was at all negative. I would rather pay the extra $55 to let other people know how unpleasant my experience was, then get that discount. The place was unclean, understocked, and it was very apparent that the customer service was automated.
Between the missing oven and cabinet doors, the absolutely filthy state of the house, and the lack of common amenities, this was the complete opposite of a “vacation rental”.