Communication was great at first - Elrich called the morning before check-in to let us know that the fridge broke the night before so they needed to bring in a new one today. We said we wouldn’t be getting there until around 5/6 pm, and he said that’s fine and they would be done with the fridge by 4 pm. He called me again a few hours later to say they might not be done by 4, but they would be done before 6 pm. We didn’t end up arriving at the place until after 8 pm, and we were greeted by someone outside (not elrich or anyone mentioned by him) saying they were still working on the fridge, and she led us inside through the front door. They then continued to work on the fridge for quite a while after that, and after they left, I opened the new fridge and the handle came right off bc it wasn’t screwed in. They were still outside the house so we let them know and they came back in to fix that. By the time they left it was after 9 pm. We had plans with a friend that night, but bc we didn’t want to leave our dog in the house with three strangers, we had to just wait around until they were done. Elrich did apologize and offer a $70 refund, but I just wish he would have continued the good communication he started with, and given us an update so we knew they would still be working in the house until 9 pm. The house itself was cute and roomy, but there was a lot of dust everywhere, and after the people who were working on the fridge left, they left a mess all over the kitchen floor that we had to clean up. We were most excited about the fenced yard in the back, but there was a large gap in one area of the fence that a small dog could easily escape through. We are also unfamiliar with the Columbus area, and were surprised by the sketchiness of the neighborhood the house was in - I definitely wouldn’t walk around here. Overall it did the job since we weren’t actually at the house much during our stay, but it could be much better if they improved a few things.