Very fast responses and good communication. Booked last minute and accepted fast. Drove by the apartment and decided to not stay here because it did not look like a safe neighborhood at all. We were concerned about our safety and the safety of our vehicles. Did not even go in the unit. Just drove by. That building looked nice on the outside, but all the adjacent buildings were run down. Did not stay, but still paid. Learned that we should’ve done better research on the area and not base our judgement on just the pictures shown.