Great location, awesome house. Only 1 issue, both bathrooms had flaws. The full bathroom upstairs had a broken toilet handle and no lock on the door. The 1st floor half bathroom would not even shut all the way (let alone lock) so it stayed cracked open. We had 11 people coming in town for a wedding and it was quite embarrassing to be walking in on each other in the bathrooms and only 1 working toilet. We left a full day early in the morning of a 2 night stay and messaged the host after getting back in town and hopped on my computer. This was in the late afternoon around 5 o'clock. The reply wasn't until the following day and the host said that since the message was not earlier in the morning there would be no partial refund whatsoever because there wasn't an opportunity to rent out the house to someone else that day. How completely thoughtless to think they would actually hurry up and try to rent it out to someone else in that unacceptable state with no regard to the broken bathrooms or the embarrassment we experienced. If this was a hotel, how quickly would they be fined or shut down? These are basic functions that shouldn't even be on someone's mind as to whether they are functioning or not when you rent a place out. Ever heard of an inspection? We also paid a cleaning fee but there are chores listed on the fridge for us to do all the dishes, put them away and collect and take out all the trash and recycle to the back of the house and change the trash bags. So what are we paying a cleaning fee for?