Bill and Michael greeted us at the door and showed us around the basement apartment in their spacious home. They also spent some time talking with us about the area which was really helpful because I was there from out-of-state to look for an apartment. The neighborhood was very nice and the apartment looked just like the pictures/description. It had plenty of thick-glass windows to let in natural light too. We did not feel like we were in a basement, but a very inviting one-bedroom apartment. They showed us our separate side entrance and how to operate the door lock. They were very conscientious to keep the sidewalks shoveled and salted and even surprised us by cleaning the snow off of our car on the morning we left! On-street parking across from the house was very convenient. The place was very clean, well-heated, the beds were comfy, and there were plenty of towels. Another small, but nice touch that surprised us was their personalized welcome message on the TV screen when we arrived. We had planned to find another place in Westerville for the next evening but instead we booked a second night here right away. Highly recommend this place!!