We were coming into town last minute as we had a beloved pet at the animal hospital and we were having to make the awful decision to put to sleep. We needed a great place to stay last minute with our other 2 dogs. The hosts communicated quickly and were most helpful. Bad storms knocked out the electricity and they let us know. Knowing we needed air conditioning for our dogs as it was 90 degree heat, they gladly refunded our payment. They made a tough time easier. Would rent with them again any day!