When I initially requested to book the reservation, the communication I received from Christy required that I affirm by replying to her email that I had read ALL (her emphasis) of the house rules. I was a little taken aback by the tone of the communication, but dismissed it as possibly coming across that way unintentionally as can be the case sometimes when you're not communicating face to face.
Check in was easy; no issues there. An hour or two after we arrived, I received a phone call from Christy, who had seen from the security footage that we had arrived, and was very upset with me that I did not tell her in advance that I am in a wheelchair. She went on to say that she could have told me that her house was not suitable for a wheelchair. Before I booked the reservation, I could tell from the picture of the exterior of the house that the portable ramps that we keep in the van would enable us to enter and exit the house. Indeed, she knew we were in the house when she called.
When it became clear that argument wasn't valid, she told me she was certain my wheels would cause her to have to have her hardwood floors refinished (very little showed anyway due to the rug coverage). When I responded that I lived in a house with hardwood floors that I rolled around on daily with no damage, she moved on to other concerns about how I couldn't possibly move around in the house (I could).
I finally asked her what exactly she wanted us to do, because it sounded as if she wanted us to leave and find another place to stay. Only then did she back off and feign pleasantries, but not before putting a real damper on the rest of the evening.
As for the house, it was very clean. The couch and chairs were well broken in and are no longer comfortable. The picture and sound quality on the TV is low. The biggest issue is the air conditioning. There is evidence there once was a functioning central unit that no longer works. Rather than repair or replace it, she purchased three small window units for two of the three bedrooms and the kitchen. She has two box fans to place where you want to blow air from the cooled rooms to the non-air conditioned rooms. The problem is they are inadequate to cool those rooms and they are noisy. When we were there, the outside temperatures were in the low 80's with off and on rain. It was uncomfortably warm in the living room. My sister slept in the bedroom with no a/c and was very uncomfortable. The fact that the a/c was not throughout the entire house should have been disclosed. Other hosts do.
I normally avoid leaving negative reviews if at all possible, but her phone call really affected my enjoyment of my stay there. I could not wait to put her house in my rear view mirror. We are staying at several airbnb's on our trip. Some hosts know I'm in a wheelchair because I had to ask about steps or pictures of the exterior if it wasn't clear that I could navigate them with my ramps, but none had any qualms about me being in their houses, save Christy.
Everything about the quality of the house seemed to indicate that whatever the amenities were, offer the low end of the quality spectrum (e.g. Suave shampoo, Kroger brand water, low quality mattresses, TV, furniture, etc.).
But for the phone call and the a/c issue, I might have rated the stay a 3, perhaps a 3.5 if I could have. Had we stayed when the July temps were higher, it would have been unbearable in the rooms with no window units. Her phone call brought the experience down to a 1. I averaged the two scores for the overall score of 2.