I recently booked with Jerry! Immediately after I had a family emergency and added a message asking to cancel and get a refund! Jerry never responded so I called Airbnb! They told me I couldn't call her or message her and they would! They responded that she refused a refund! She messaged me, and I quote" I honestly dont care" I responded that she pretty souless to deny my refund and she replied "You worry about yourself and I'll worry about myself" She is a cold hearted person that steals peoples money if you have an emergency and can't make it to your booking! I suggest not booking any of her rentals! She stole my money with no services rendered! That is actually illegal!!!