My three small children and I were planning to stay at Ryan's apartment after a long day of traveling. As soon as we walked in the door, I knew it wasn't going to work. It smelled strongly of cigarette smoke, and two of my kids have asthma. I contacted the owners right away. They offered to refund my money, which I appreciated and expected. They were not particularly helpful other than that, which was a bummer, as then I was scrambling to find a place to stay with hungry and tired kids. It would have been great if they had been able to make a recommendation for a hotel in the area, or thought of another way to be supportive.