We had some trouble with check in as the keys weren’t left in the lockbox. We had to wait for about 20 minutes for someone to come get keys for us. We also had an issue checking out because the instructions on the app as well as the printed instructions in the apartment were not the correct instructions. We had no problems with the actual apartment, but check in and check out were a hassle. Erin did offer to discount the stay, but seemed to brush off the inconvenience.