Benjamin was very quick to respond and tried to resolve our issues. Beware before booking, this property is scary and would not recommend this rental to anyone! My wife and I drove to the front of the house before checking in and were horrified that this rental looked the way it did. We now see why there were no pictures of the outside-the house next door was boarded up with notices and graffiti on it. There appeared to be homeless people living next door using a bucket for a bathroom out front and there was also no place to park in the back as stated in the listing. We did not feel safe or comfortable leaving our vehicle outside this rental(no parking spots available). We canceled our booking without even stepping foot in the place and were basically given automated responses from the housepitality team(Benjamin) and never received any type of refund. Very disappointing-we feel cheated out of $180! DO NOT BOOK HERE!!!