I regret to say this because I’ve never wrote a bad review on here, but I feel obligated to be honest.. we were disappointed with our stay.
First off, just want to say that the hosts are very kind and sweet people. When there was a problem they responded to messages immediately and we appreciated that. The overall communication was great! That being said, we did have several issues with digital lock on the main door to access the building which required contacting the host several times. We ended up staying the night at our parents on Christmas Eve and returned early Christmas morning. I believe the digital lock had ran out of batteries and we could not access the building. We called the host and they arrived about 30 minutes later while we kept warm in our truck. Because they lost the key to building (I was told) we ended up spending 2 hours Christmas morning sitting in our truck while they tried to get in. I believe we finally got in because one of the other tenants exited the building, and held the door, but don’t quote me on that because we were in our truck. The hosts were very apologetic and refunded a $100 pet fee. We appreciated that but we felt this was very modest considering we spent 2 hours of our Christmas morning in a truck, and by the time we got refreshed and headed back out, we were late to our Christmas celebration and had to postpone a Christmas brunch that I had planned on cooking for my family. We got Chinese food instead. Things happen, we understand, but for this particular rare Christmas situation I would have expected at minimum of a 30% discount from the total bill. I recommended the host instal a lockbox with key at site and they did the following day. We were happy to see that for future tenants. The situation could have been way worse had one of us exited the building without a phone or car key and been stuck outside in below freezing temperatures.
Other than that, the place was nice and well decorated and in a great location. We never mentioned to the hosts, because we didn’t want to be fussy, but the bed linen had a lot of long hairs on it and we couldn’t tell if they had been cleaned properly, but luckily we brought our own blankets and pillows so we were ok there. I’m sure this is something the hosts will triple check for future tenants. I also want to warn travelers that about 40% of ceiling is at a steep angles with a lot of sharp edges. We expected this due to the pictures, but my wife (admittedly clumsy) did whack her head 3 times during the stay and me once in the middle of the night. One of those times left a nice bruise on her forehead. I’m 5’11 ft tall and she is about 5’9. Be cautious when passing from the kitchen area to the bedroom.
A lot of detailed comments here, but we do want to say thank you to the hosts for the great communication and best of luck as you navigate through the hospitality industry.