Garrett and Brendon made sure everything was intact before checking in. Check in was flexible and they allowed me to check in as early as 2 hrs ahead of the usual check in time. Responses were quick. Great place to stay. Feels like home. Very neat and clean. Looked exactly what was shown in pictures with all necessary amenities. Made me come back three times already during my visit to Columbus and i would strongly recommend this place to stay especially if you are traveling with family and pets.