Check in was fine, and our host allowed us to check in 30 min early. However, when my boyfriend got trapped in the bathroom because of a missing handle, the host told us that he was going to get it fixed before we showed up and cancelled it because of our early check in. Our check in was only 30 min early and he did not tell us that the room needed maintence, and did not tell us about the broken door, otherwise we would have allowed maintence to happen before we checked in. Our host responded in a timely manner, however before our check in he asked me to switch to a different room to avoid maintence that was being done. I made the switch, and was not told that the bathroom door did not have a handle on the inside. My boyfriend got trapped inside, and I understand it was a late hour to be helping us, however during our phone call he encouraged me saying that I should be able to get him out by myself because the last couple that got trapped in there were able to do it. He knew the room was unsafe and did not tell me before I made the switch and in the hour that my boyfriend was trapped he did not send anyone over to help. Not only that, but he said he would have maintenance done on the door in the phone call, and when the handyman showed up, he was also not informed that there was no doorknob. This turned a 20 min job into one that lasted all day because he had to go out and come back to buy one, making our last day to stay in the airbnb feel uncomfortable. Especially since I agreed on a room switch to avoid maintenance to begin with.