Very responsive to questions no problems when communicating with them at all. The place is extremely small and smelled very strong like cleaning products almost like bleach or something. you get used to it quick but it's not great when you first walk in. they did get extra air freshener and the guys were great and we agreed on checkout an hour later but they did not communicate with the cleaner and they walked in at 11 instead of noon. great location but if your not a night person it does stay loud until about 2 am it seemed. and be very careful in the shower it is very slick i suggested they put non slip tape hopefully they do. no smoke alarm not a big deal to me but seems like the room should have one being a college building. all in all it was an ok place for the price and huge benefit of a parking space close to downtown that's mainly what your paying for.