Very good communication, willing to make an effort to meet reasonable requests with proper conversations before hand. They had everything we needed for our baby which is a God send. Queen beds were comfy! The snacks were a wonderful touch. There were some down branches and broken lawn chairs in the back yard that of course our toddler wouldn't leave alone 🤦‍♀️ but it looked like maybe they were trying to address it or were getting to it. That's such a small item to mention that would not effect our choice to book with them again. But I like to be detail oriented. Plenty of linens if you needed them, dishes too with spices and such in the cabinets as well. I cannot tell you have grateful we were for their quick response time and helpful customer service. Very nice folks.