I gave this Airbnb a 3 star rating as I was hoping that several things could be improved over time that would make the experience better for guests. The cleaning crew showed up at 3:05 right as I arrived to check in. I needed to drop off my things and get ready for a wedding rehearsal that started at 4pm. They tried to convince me that I was an hour early for check in, but after showing them my confirmation, they said they would hurry and finish cleaning.
They finished at 3:43pm and I was not able to get to the rehearsal on time, despite being the maid of honor at my best friends wedding due to this mishap.
The apartment was nicely furnished, photographs are accurate, and the check in process should have been simple, had I been emailed the proper information and the cleaning crew had actually done their job.
That said, the common spaces outside of the apartment were rough. The hallways and elevator had a strong marijuana smell. It really wreaked and made using these spaces not possible for us.
There is definitely a college apartment party vibe at play.
The apartment was clean. The towels were clean, albeit mismatched colors and types. The appliances were clean and the bathroom was adequately clean, save for a few pubic hairs in the shower and some trash. The bed was clean, and while the pillows and mattress were not remarkably comfortable, it was definitely fine for a night or two stay.
It was probably the worst Airbnb experience I have had, and would opt for a hotel first, but the location and security were good. It was free of personalization and any caring touches, such as Columbus recommendations, food recs, a visitor diary, or anything thoughtful. However that is not a must have to get a 5 star review from me.
I think our experience may be unique in its negative nature, as I had high hopes, but hoping that some things can be improved for the future.