Our family of 4 had a terrific stay with Gibson and Hetherington. First, excellent communication, they respond to messages within 1-2 hours. Second, check in and out was extremely easy via a combination door entry, which turned out to be very important to us because our flight was delayed and we arrived at 2AM. Third, the home was pleasant and clean with well stocked bathrooms and kitchen: bottled water in the refrigerator, paper towels, bath towels, toilet paper, shampoo, body wash, conditioner, detergent for washer/dryer and Netflix included on the TV :). It is not a fancy space but has everything a family needs. Lastly, and this is the best, the location is perfect. There is a parking space for your car, a UDF across the parking lot by for sundries, and you are in the middle of the Short North with shops and restaurants all over the place. The OSU campus area and Arena District are a 15 minute walk north or south and there are rentable electric scooters and bikes everywhere to go downtown or to German Village. We would definitely stay here again the next time we visit Columbus.