Contacted host on the day of my rental asking for early check-in. Host responded "early check-in not availabledue to cleaning staff having to clean unit" So after driving 3hrs to unit with fresh food from the grocery store, I got to the unit 25 min. after scheduled check-in & the previous guest left a note saying they extended their stay so Ihad nowhere to go, my food spoiled & I wound up in a crappy hotel because I spent my money on the airbnb. The host was completely clueless & when I finally contacted him, he wanted me to wait til he had the unit cleaned & the previous renter return to retrieve her belongings which probably would have taken an hour or more (after i had already been in my car for over 3 hours & it was dark outside.) unbelievably, he NEVER offered to refund any part of my payment for my being inconvenienced. I honestly don't think I'll ever rent from Marc (TailwindSTR).