To each it’s own. I recently booked a unit in Columbus from Dec 25-28 just wanting to visit family for the Holidays. The stay was cut short due to the unit not being clean or prepared for the nights that we booked. On the only night we stayed, we were awaken by a lady trying to enter the unit as we were just waking up. After letting it be known that we were startled , she then stated that she thought the room wasn’t booked. After that situation, Charlie (one of the many Host) informed us that the cleaning lady was the lady who had stopped by to see if we need services a whole day late. Just be aware that if you are booking a stay with Tailwind STR, you will be communicating with at least 3 different acting Host. I was in contact with Charlie and Sue majority of the time rarely having communication with Evan. The main problem I have is that miscommunication between the different host , and then not being on the same page. And all of this happening on Christmas Day when all I wanted to do was be in town around family without any worries. Luckily we had family to comfort us and we didn’t have to worry about the dissatisfaction of the unit.