Hello - this review is a little different than most because of the extenuating circumstances (COVID-19). I want to give the highest praise to Catherine and Bryan for their understanding and fantastic communication through the process.
I booked the place a few months earlier for a bowling tournament in Columbus. Then the Coronavirus reared it’s ugly head about a week or two prior in the U.S. we were set to arrive in Friday afternoon for the weekend tournament. Lo and behold the tournament was canceled Friday morning.
I reached out to the hosts and they were so good to deal with. They offered and issued a full refund due to the circumstances. To be honest they were so much more accommodating than AirBnB as a whole.
So kudos to Catherine and Bryan on doing the right thing even when it came at a sacrifice in revenue.
Our team will definitely be booking their place for the tournament next year.