The location is very convenient and felt safe in the neighborhood with my family. It is a cozy place and great for what we needed. Nicole did respond to messages right away but didn't follow up about getting us more toilet paper half way into our stay. She did say she would check out the broken disposal as it was clogged. There were lots of extra pillows, but no pillow cases around. Someone previously mentioned a "dirty" looking comforter in the closet. It was still there. Beware about the detergent used for linens, it is very scented and a little too much trying to sleep on it. These are minor things that could be better and did let her know. I still gave 4 stars because the place and hostess were great as a whole. I hope it's great for the next people that stay!!