We could not enter the unit because key card was missing from lockbox and it took them 40 minutes to resolve after standing in the frigid cold and having to use the bathroom outside. Furthermore, we almost missed our evening plans and could not washup nor change after traveling all day.
When we called to complain and asked to be compensated due to the above, whomever we spoke with hung up on us.
Internet did not work at all... they promised to fix it, but they never did anything after multiple times of reaching out to them.
TV picture was choppy and kept turning off on it's own... they promised to fix it, never did anything after multiple times of reaching out to them.
Huge disgusting brown stains on the bedding... they did not offer to change the bedding.
Coffee/tea machine did not work... they said they would fix it and they never did a thing.
Pots were filthy and covered in crusty food residue.
This was the worst Airbnb experience possible.