When my friends and I stayed at Mike and Ingrid's home, we came down to Columbus separately. The hosts made themselves available to contact with any problems, and were easily reached by phone. Although I made the reservation, my friends who arrived earlier in the day before me were able to reach them. All supplies you could think of needing while staying in a home were there, and snacks were provided as well (which we all thought was an added treat). The hosts left suggestions of places to eat and visit, which was also very nice and helpful. The house was exactly as described, and Ingrid and Mike also left a very nice air mattress available for use as we had 7 guests staying. There was plenty of space for all 7 of us, and the location was ideal for going to the Short North at night for dinner and the bars. If we ever return to Columbus, I am positive we would book with them again, and as a first time user of Airbnb they set the bar high for future stays in other cities. We could not thank them enough for such a great experience!