The very first night we were not able to stay there because we were locked out. At check-in the host was there and the exterior door was open so they let us in. we got into our room with the same code that they gave us and said it was the same for the exterior doors as well. When we got back at night we couldn't get in with the code. we tried to contact the many times, but not answer. We called Airbnb support and they could not contact them as well. We waited over 2 hours outside and still nothing, we eventually had to go to a hotel for the night while all our luggage was locked in the Airbnb. They responded with the correct code that was completely different the next morning and said they have to change it periodically for security reasons. That is fine, but they should inform the guest of the correct code. I was reimbursed for the hotel stay, but only because I opened a claim with Airbnb support, and they made a judgement on it because they could still not get a response from the host. The WiFi also never worked the whole week we were there, we again contacted the host and they claimed they would fix it, but never did. They also opened our door one morning while we were there and said they were told to change the door code and that "nobody was there"... The fridge and cabinets in the kitchen were full, dirty, and disorganized with junk, making them unusable. It appears that there are long -term guests there renting some of the rooms, and they occupy all of the space in the fridge and pantry. We were given one towel for the two of us for our entire week stay.