We really wanted to get this place a five star. In fact, we enjoyed the house a great deal and it was a place of restoration in Columbus. There were a few minor things we would have addressed: floor mats -so we wouldn’t track up the floor, higher bar stools- a place to enjoy a meal, adjustable blinds -that go up/down not to feel exposed. Very simple things.
What made our rating lower and our stay less enjoyable was the post stay communication. We left something of significance and notified them within 30 minutes of our departure. Though they offered for us to return to retrieve it we were too far away with another appointment in progress. Knowing that the cleaning service or anyone else hadn’t yet been there we asked them to communicate about our item. This simply wasn’t done and our post stay communication was curt and dismissive.
Admittedly our oversight, we felt the host didn’t have any regard for something so easily resolved, at our expense. Customer care is important.