This was such a disappointing experience. The hosts have a series of add-on fees that are not disclosed in the listing. For example, they sent an email the first day of our reservation saying check-in could be "earlier if we agree to that." We arrived in town a few hours before 5:00, so I emailed requesting permission to enter early if possible. We were parked outside the building at that point. They emailed back and said "yes that's possible, but it will be a $50 early entrance fee." This was not mentioned anywhere in their listing or in prior emails. I reluctantly agreed, but called Airbnb Support before paying it. Turns out, hosts cannot add on fees w/o including it in their listing.
We entered the apt to find it was grossly misrepresented in the listing and in the pictures. The flooring is damaged throughout and unsafe to walk on in bare feet lest you risk getting cut by the shards of laminate. There were not enough bath towels left for the four of us. The kitchen is hardly stocked at all. 3 forks, one knife (and a butter knife at that!), no kitchen towel, no condiments (salt/pepper, oils) like the listing describes. The picture of the sofa in the listing has legs on it. In reality, the sofa does not have legs so you're sitting about 6" off the floor if you choose to sit there. Since it's the only thing to sit on besides four wobbly stools (again, not the ones shown in the listing picture), it's highly likely you'll want to sit on the legless sofa.
I informed Airbnb support of these issues and shared photos. They said they would discuss them with the host, but wanted me to email the host about the issues as well. Things didn't go well when I did and way too much of my evening was consumed emailing with the host (18 email exchanges in one evening) who argued with me about the veracity of what I was describing. The next day they reluctantly had the housekeeper bring additional bath towels, but then emailed saying "it was brought to our attention that you have more then 4 people in your apartment." Huh? I told them that was not true and invited them to stop by anytime to verify the # of guests.
Their check-out email was riddled with threats of additional fees (again, not disclosed in their listing). I ended up taking pictures of the entire apt before we left so I could document the condition of the unit upon our departure.
One last thing, the listing claims the unit can accomodate 8 people. As long as a bunch of folks are ok sleeping on the floor, I suppose that could work but there are definitely not beds to sleep 8. There are two queen beds and a legless (non-pull out) sofa.