Lucy and Brent were lovely hosts. The location is perfect, the apartment is super cute, and was clean. More importantly, they'd provided outstanding service. The day before check in, Lucy contacted me to let me know there was a leak in the bathroom ceiling that had been temporarily fixed. She offered to cancel the reservation with a full refund, or give 1/2 off if we chose to stay. We chose to keep the reservation and the 1/2 off was promptly refunded. Lucy and Brent also checked in Friday night to assure there were no issues while a storm passed through.
Lucy and Brent already offered a great experience with their location and ease of check in, but their promptness and care in working through an unforeseen challenge makes them stellar!