Mark knew I had a dog that had orthopedic surgery. Check in is 6 pm. Check out is 10 am. I was on the road the day of check in and the instructions were sent that day. It said “upstairs on the first floor “. It was after 11 when I got there and discovered the stairs. He didn’t respond that day or the next. I paid for two days.
I couldn’t get my money back for either day. Motel 6 in Columbus has similar prices so I stayed there. I’ve used Airbnb for years and never had a problem.