The house was beautiful and in a perfect location. Great fenced in yard and outdoor space for our dogs. High chair and pack n play provided for our infant. Fully stocked kitchen, even stocked baking supplies.
Even though it was a beautiful home and great location, I’m not sure I would recommend this stay due to the communication with the host.
I am a traveling nurse and we got the air bnb so my family could come stay with me and I could see them for a few hours between shifts. Five days after booking, and nearly a month before our reservation, I found out my work schedule was changing and we needed to cancel our reservation; my family would just find a new weekend to stay. The cancellation policy is very predatory. To get a full refund we would have had to cancel within 48 hrs of booking, and after that it was only 50%. Since it was 5 days after booking, we would have lost nearly a thousand dollars. I asked the host if he could work with us and explained my work situation, his response was very short and he would not change his policy. I was able to talk to my manager, get my schedule changed, and we kept the reservation.
Check in went smoothly, but I noticed when I got to the air bnb around 5:30 that the upstairs hallway where the bedrooms were was very hot. I immediately turned down the AC and set up the two very small table top fans I found in the upstairs closet. When my husband got there with our son, he continued to try to turn the ac down to get the upstairs cooler.
When he put our son to bed in the pack n play upstairs, the baby monitor was alerting us that it was 83 degrees, and it felt that hot. We contacted the host to see what we could do. His responses were very short, his suggestions were things we already tried, he suggested that our baby monitor was incorrect, and said he could not help us out till the following morning due to 4th of July events happening in the city. It was too hot for our infant upstairs so my husband ended up sleeping downstairs on the couch and moved the pack n play to the kitchen where it was cooler.
We were very stressed thinking we would probably have to cancel our stay, and drive our family back home which would mean I would have to call off work. I would lose a days pay and again change the schedule that I had already changed with my manager. We would also lose the money we spent on the air bnb.
Tony did not reach out to us to see if we were okay in the morning, we had to initiate communication with him. We mentioned that a window unit or portable ac was probably necessary to cool the upstairs. He responded that we would not provide those things but he would bring us more fans and an “accurate” thermometer when he finished breakfast. We waited around for several hours, and after noon he brought over one large fan, another table top fan, and a digital thermometer. The thermometer he brought over also read that the upstairs hallway was 80 degrees.
We were able to cool the bedroom by keeping all the doors closed off to the hallway and using the larger fan. We decided we would stay for our whole reservation and I was able to work my scheduled shifts. After we no longer had to communicate with the host, we had a comfortable stay.
I was struggling whether or not to write about our communication problems in the public review. However, after reading other people’s reviews it seems that other guests have had similar communication issues. So I decided that being honest about our experience would be beneficial for future guests. We overall enjoyed ourselves, but when communicating with the host we felt pretty manipulated and taken advantage off after all the money we had spent on this expensive stay. So far, nothing has been done to rectify the experience from the first night where my husband ended up sleeping on the couch and baby in the kitchen.
If you do not have any issues that require communicating with the host, this is a wonderful stay!