This was a terrible experience with Air BnB. When I arrived, someone was parked in my assigned parking space. The parking lot was small, dirty, and broken glass from a car window was spewed over one area. I called Air BnB right away at about 5:30 pm. They were not able to connect with the Host. I went into the building to look for the lock box to get the key to enter the unit, and bring my bags in. There was no lock box. The building was substandard, dirty, and not well maintained. On a scale of 1-5 with five being the best, I rate it a 1. Although the main door was supposed to be secured by a key code, the door was ajar and could not be closed securely. This is not the typical Air BnB. It is close to the Ohio State University campus and appeared to be student housing. The 3 people I talked to were students and have never seen any lock boxes on any of the units. They knew nothing of the units being Air BnB. Customer Service was not helpful. It was 7pm offering a refund.