I stayed at this complex from Friday, October 22nd - Sunday, October 24th. In the early morning hours, around 5:30 am, on Saturday the 23rd, someone repeatedly knocked on our door VERY loudly. My boyfriend and I were asleep, so we did not answer the door. After knocking, someone used a keycard to enter our room unexpectedly, my boyfriend woke up at this moment and saw whoever had entered, exit the room and leave the door open. Still half asleep, he got up to check what was happening, and realized our door had been left open and someone had come into our room without consent. This is an issue for MANY reasons. 1. If we were naked, changing or showering, someone could have invaded our privacy and seen us. 2. Leaving the door open could have caused another individual to come in and possibly steal belongings or invade our privacy. 3. I have anxiety and panic disorder and if I had been alone, I could have sent myself into a panic attack or had the cops called.
My boyfriend went downstairs at approximately 6 am to speak with the staff but there was no one in-person to speak with. He called their number that was left to dial in case of emergencies, and spoke with someone about the issue. They explained that they had apparently already filed an incident report on the issue, because it was a misunderstanding of another room needing extra towels, and the person who had entered our room had the incorrect room number. They informed us that they would call us in the morning, but they never called and I think they expected my boyfriend and I to just let the situation go. Then, my boyfriend spoke with the manger later in the day, and she offered to take 20% off of our total stay, but I was NEVER given that money back, and was charged the full amount, and I expect to get my money back especially after what had happened. Not to mention that there is no phone in the room, in case of emergencies, which is another safety issue… what if someone does not own a cell phone?? The tv did not work in our room either, so I was not pleased with our stay.