Ben and his team were a delight and were quick to respond to our issues, however there were a few issues with our stay that drove us to cancel our reservation. We were given the wrong Check-In information that resulted in us struggling for a while to get into the house. This was resolved rather quickly but made us feel like perhaps they had too many properties to effectively manage. Most of the street was abandoned and felt a bit unsafe. There was alot of trash and run down houses in the nearby area. The house was unfortunately extremely dirty. The beds were not cleaned at all and had various crumbs, hair and foreign objects. There were dead bugs and an over powering wet dog odor. Upon speaking with Ben we were told that there was a scheduling issue and the property had not been cleaned. They did reach out and offer us a few different properties, but we did not feel comfortable accepting them. I'm sure this is a rare occurrence and I am in no way discounting Ben or his team as a whole, but overall our experience was unpleasant.