Our visit took place over the Christmas holidays -- Nicole even arranged to have a decorated Christmas tree in the living room, which was very pleasant. However, being over the holidays made things a bit more complicated, and Nicole's normal cleaner was ill. There were some problems with nonfunctional and missing items, but Nicole was very prompt in communications and bent over backwards to try to make things right. She stopped by the house twice to bring things we needed and to look over the situation, and she gave us a discount due to some of the problems we had encountered.