Marc was wonderful with getting right back to me. We had reservations already set for the time of our check in and he allowed us to check in early at no extra cost. The instructions were very easy to follow and there were no issues getting to our room or getting our parking. We had nice towels and wash cloths and all the essentials already there. The only complaint that I had was that the cleaning crew did not do very well. The floors didn’t look swept anywhere. The mirrors in the bathroom were still dirty and there were items from previous people under the beds. Just seemed like it wasn’t cleaned well and had us a little unsettled. Other than that, it was as expected.