We had a disappointing experience with this reservation.
Upon arrival we discovered the split unit AC on the top level was pouring water onto the floor. We promptly called the “CEO” of the Gibson and Hethering firm who said “this happens every summer”. Which then became clear why the wood on the 3rd floor was rotting and the ceiling on the 2nd floor patched. Once can imagine what is going on behind the walls with warm air, no light, and moisture…
Gibson and Hethering sent out a maintenance personal who confirmed it happens every year. Her solution was a bucket, which we spent the night waking up every few hours to empty.
The next day the maintenance person brought a temporary ac unit which was not adequate to cool the space. It stayed about 85 degrees on the third floor rendering it not sleep-able the rest of the trip. This forced upon us the need to book an additional hotel room to accommodate the people who could no longer sleep upstairs.
My mom also got locked in the 2nd floor bathroom for 45 minutes because the set screws on the door handle were not secure. lol - Cant make this stuff up.
The CEO of the company offered to buy us lunch as a consolidation. lol
Not sure how that sounds to you the reader, but the lunch offer didn’t seem sufficient to us.
Another representative from Gibson and Hethering stepped in and told us to name our refund. — This seemed more reasonable and we responded with a request of a 50% refund.
Turned out this individual wasn’t a man of his word as they sent us a $400 refund. Our total for the reservation was $2400.
Good luck out there travelers!