Figen responded super-quickly when my hotel had no power and I had to be at a wedding! The room was clean, comfy, and she is very gracious and hospitable... She had a big thing of soap and all these cute brightly colored body-buffs/washgloves and even flip flops, just in case. She gave me bottled water to cool me down when I was superb frustrated with hotwire!! Altogether a super-easy stay and I appreciated it. Wish I had been less tired for her, but I sleep great!