Regina is very helpful and responds to messages very fast. The house itself looks as advertised and was very cozy.
I did not give the 5th star for a couple reasons. First as others have stated, there is a weird smell in the basement. We tried to stay out of the basement as much as possible. I did notice that some water leaked in the basement whenever we took a shower or washed dishes in the kitchen and the carpet felt damp.
Second reason is even though the house looked as advertised, the house looked better in pictures. We felt like it had not been cleaned in a while especially when it comes to dusting.
Other then that we loved our stay and Regina even worked with us when we had to extent a few days at the last minute.