The team has great communication. I think they lack empathy in their communication. I had a lot of travel complications and I felt like I was talking to a computer and not a human. Example I explained that my flight got canceled and out of the 3 days two nights I’d only be there for 10 hours. I asked for late checkout after arriving at 2 am to the unit and checkout is at 11am and the request was denied. When I asked for some consideration like a discount their response was that I didn’t let them know a week in advance that my flight was cancelled so they couldn’t book my first night.. come on, how would I tell you that my flight was cancelled a week ahead if I didn’t know until 2 hours prior...? overall it was clean, the rug wasn’t everything you stepped on it your feet would have dirt or stuff on them. Great location. Clear instructions for checkin.