Bill and Michael did many extras to help the process and make us feel comfortable. Those extras included touching base with me a week in advance to make sure the sleeping arrangements were set up appropriately for our number of guests, met me at the front door promptly when I arrived and was friendly to speak to, had a personalized welcome packet for us with information about the wi-fi, entry/exit instructions, etc. The most memorable act of kindness was the birthday cake and card they got me! Talk about going the extra mile. There was also a welcome banner on the TV which again emphasized their attention to detail.

The space was equipped with most anything you'd need in a 'home' and they were very quick to respond to any additional requests. The kitchen didn't have a stove so they provided an electric skillet and spatula without question per our request. There was plenty of towels, blankets, hand towels, paper towels, space heaters (just in case), games, tv access, and privacy. We really enjoyed the privacy that was lacking in other listings we've stayed in.

The location was ideal for those exploring the city in that Uber was there within 6-8 minutes every time we requested on and the most we spent on an Uber going to or from around downtown was $10. The location is not far off the highway/easily accessible and you can visibly see downtown from their street but walk in the other direction to green and open Franklin Park.