Had to message for check in instructions 30 mins before check in. The house had cleaning supplies out in kitchen (plunger in kitchen sink) and wood for repairing the patio furniture still out when we got there. Almost looked like the cleaning person left without finishing. They were prompt to send someone to clean it up. Never received check out instructions. When I called the company’s customer service they offered a refund of our cleaning fee. Probably won’t take my family there again as it seems more set up for large groups/parties.