Boris has always been very nice however this last stay i am pretty upset. I text Boris ask him if he can give me the code to access the basement to flip the breaker ( he offered in a past stay) He then asks me is it just my room or the entire house? I didn’t see the significance of the question. I then proceed to tell him it’s the entire second floor and attic.( the other guests confirmed with me their power was out) he then texts me back and says he just confirmed the power was fine and I can wait until the morning with temperatures dropping below freezing. I was upset text him back 4 times he was very slow to respond. Eventually gives me the code after me pleading. I wanted to renew my stay because unlike the other guests I wasn’t as unhappy despite him being kind of rude after me voicing my concern. Due to this horrible winter storm. He then denies me and tells me it’s for maintenance but approves a another guest then tells me there’s no other rooms available. Don’t appreciate.