I went and followed all the instructions on how to get inside. When I opened the lock box it was completely empty. I tried calling Victor but the number he has on file wasn’t his number. In fact the guy said people had been calling him all week about not being able to get inside the air bnb. Eventually me and my boyfriend contacted air bnb support and they even attempted to contact Victor. After they were unsuccessful they issued me a refund and we ended up just getting a hotel nearby. This was my first time using air bnb and was an absolute terrible experience.