It was just as described. We had contact numbers in case there was an issue, which there wasn't much of one. When I reached out to Morgan about it, she stated that it was easily rectified. Would recommend Morgan's place when you need a comfortable clean place to lay your head for your stay and have a lot to do in Columbus, which we did. The location was great and close to OSU and places where we wanted to be. It was great and perfectly priced, just what we were looking for!