Where to start….
My car was stolen the first night I stayed here. After calling the towing companies I called the emergency number listed on the checkin instructions. It went straight to voicemail. After contacting police and filing a report, I called again. No answer. Finally, the third try I reached an unhelpful associate who told me they got my voicemail. I requested the security footage, and was given the run around until I got the police involved and then magically I was provided the contact info for the property manager. The hosts were incredibly unhelpful, and only responded to my questions about the internet and totally ignored anything about the car theft lol. I honestly have never dealt with such horrible hosts and I’ve tracked and used Airbnb extensively. Also the unit was dirty and the internet was unreliable. Wish I could give this experience negative stars, there was no offer of reimbursement, assistance, or general apologies for my CAR GETTING STOLEN.