Joy was very responsive. She allowed me to reschedule my date without question. Offered early check-in with no extra charge. You can not beat the location, it is dead center of Short North. The paid parking garage was very nice as well. The only issue was the person she trusted to clean place did not do their job. As soon as I told she immediately offered to send someone to clean. I declined as we had already settled in. I hope she finds herself a trustworthy cleaning crew because this place could be A++ as she has it beautifully decorated.