This was the worst Airbnb experience I've ever had. I'll start by saying that the location was absolutely stellar, so many cool things within walking distance. The rooftop space, beautiful. We checked in and got our beds ready for the night, pulled out the pullout bed from the couch and there was blood stains on it. No sheets or pillowcases provided. The master bedroom sheet had an oily substance on it as if the sheets/comforter weren't changed. We tried contacting the host, after being ignored via calls/messages we finally got a call back and they informed us someone would come switch out all the bedding while we were gone & we're apologetic/offered to refund. I was satisfied + thanked them. We come back late at night and nothing is changed, cleaners dropped off two packs of unopened sheets and left the dirty ones on the bed.. so I attempted to contact the host again .. with no reply through the night. We ended up having to wash the bedding and be up late to wait for the laundry. They refunded our stay but after that were terrible with communication. Not one phone call was answered, any message sent through the app we were waiting overnight for a reply. Tried to get a late check out, once again no reply or communication. Really awful customer service/hospitality all around. Looking at the previous reviews I was shocked but after my own experience I can truly say I've never had to deal with this in any other Airbnb I've stayed in.