Nicole was great with check in, and communicating. Upon arrival, the unit was very organized, and appeared to be clean. After the first day, we started seeing several bugs crawling around. Every time we left the unit and came back, it smelled like marijuana. Nicole was great with making things right, and made sure that we had a good stay. Perfect location, not far from downtown at all, and very spacious. Love the loft. Overall, she was great!