Troy was a kind guy, and he was helpful whenever we asked for help..we didnt ask much as we found solution for each obstacle we faced,as we didn't want to loose our energy, i was pregnant 39 weeks and we were trying to be calm..
The whole place was not sparkling clean,and the couches in the living are so old and producing dust due to leather covering it and spreading into small pieces on the floor ..everything in the house is so old, and the piano key cover were loose, so we tried to protect them from falling and breaking, so we put the loose parts on the top of piano . And there is some insect in the house ,we cleaned the house ourself once we arrived, and cleaned the deck as it was like 10 years not cleaned,full of spiders and layers of dust..our toddler got bitten and we took him emergency,prior that we asked our neighboor if she has any ointment to cam his swollen face.. and also we bought covers to cover the old dirty couches of the living, and we bought new kitchenware and utensils to prepare our food as the existing ones are full of scratches and not for use..we lived with insects and we killed some,( though we asked Troy to find a solution and he was going to spray the house, but we preferred not to spray as we have a toddler and im pregnant)
The sofa bed is so noisy, so we used some towels to put it between metal to decrease the noise..
The bed is not queen size,its more like a double size bed so it didnt fit us as a family, so my husband slept on sofa bed and i slept on the bed in bedroom..
This was exactly what happened with us..we already booked 25 days and were not able to move or find another house as i was almost due to deliver..even we requested to stay an additional week as i delivered a week before our checkout and i was cesarean..
And after we left, Jan accused us that we broke the cover of the piano though they were all of them having glues and some were not original and colourful and they said that the curtains also were broken ,however they were not closing properly from the beginning,and we were turning manually the slates everytime we close them, to cover all the glass..
Anyway we learned to report everything from the beginning to protect our rights especially after this stay..