I hate to write a bad review but I feel like it’s necessary. The host reached out to me during my stay to make sure everything was satisfactory and when I expressed my concerns I received NO reply until it was time for them to send me check out instructions. On top of that they asked me to give a review and asked me to reach out with any concerns so they could resolve them prior to me leaving my review but since my concerns went unnoticed the first time I didn’t see the point. The good things about this stay was the comfy bed, nice location and amenities. The gym was amazing and the pool wasn’t open yet for the season unfortunately. Here are my complaints: They claim this is a condo but in reality it’s an apartment complex. They have very strict rules not to go through the front doors or interact with the staff. I’m sure this is due to the fact that most apartments don’t want people coming and going without background checks and leases, so I thought that was a bit shady. The glass shower door would not close all the way, the magnet would not latch. The nutribullet blades were absolutely filthy (I sent pictures of what was cleaned off them to the host). Some of the silverware was dirty and the tray they are sitting in was dirty. The tv in the master bedroom is cloudy. I tried adjusting picture settings and even doing a factory reset on the tv and nothing worked (also sent a picture to the host). The picture they advertise of the pool on the listing is not a picture of the pool at this location. Last but not least, I had the thermostat set at a certain temperature and when I got back from work the unit was freezing. I checked the thermostat and it had been set 7 degrees lower which made me very uneasy. I had left my belongings in there and the possibility that someone had entered when I was gone to adjust temperature settings really bothered me. Overall better communication from the host and a resolution on their part could’ve avoided this negative review. At one point during my stay I asked where the gym was and never received a response back. There are plenty of other places in Columbus for around the same price range that are a better option and have wonderful communication from the hosts.