They were very quick with communication but unfortunately the cleaning wasn't completed by check in and the cleaners were actually in the house and told me I couldn't come in yet. I told them I had an event in an hour to set up for- he offered a small refund which was fine but it didn't change the issue it caused for my event (I had made them aware of the event start time previously). I was also accidentally charged for an early check in (which was not an option when I had asked for one) and I was unable to even check in on time because of the cleaning issue. I was told I'd be refunded for that as well but combined it was all very inconvenient- would have appreciated a little more in terms of compensation for the issues but I've definitely had worse experiences. I was very impressed on how responsive they were, though.