The place was nice and in a safe neighborhood. The reason for the two stars is, the place wasn't ready for us. The railing was broken off the wall, there was soaking wet linen outside in grocery bags, the sheets were stripped of the beds onto the floors in the rooms/basement floor, and the inside trash was full. He did try to relocate us to another location of his, he did give us three other options, but how was I supposed to trust those were clean? The places he gave us as options were 15-25 minutes away, in the city and not in a quiet safe suburban neighborhood like this house. Check-in wasn't until 5 PM and we didn't get there until almost 10 PM. My kids were tired and I wanted them to sleep in a quiet safe place. When I asked for a refund, he asked me to cancel the reservation and told me after two weeks of review/process, I would only get a refund if someone else rebooks my dates since he offered other locations. How is someone supposed to rebook my dates if check-in isn't until 5 PM and I didn't check in until late evening? Well I got my refund through Airbnb support. There was someone else in the reviews that this happened to, be aware before you reserve an Airbnb with this host.