The neighborhood looked pretty sketchy upon arrival & we felt a little uncomfortable however, the street turned out to be quiet. Accessing the home was easy & communication was great! There were some concerns with the home however Sam & staff were very good about discussing them, very diligent about fixing them and proactive in finding a solution. The home looks just like the photos the beds were very comfortable & the game room was a BIG plus, the kids & myself enjoyed playing the arcade games.