We liked that this was a loft converted from an old Wonder Bread factory. It was conveniently located, less than 10 minute walk to High Street. We liked the parking onsite, the comfortable bed, and seating areas. The WiFi was good enough to work and take video calls for a few days. Other than that, there were many small things that made the experience less than good for us. The toilet paper was mounted several feet away from the toilet; the shower didn't have a shelf for us to place a bar of soap; the front door keypad got stuck; there weren't enough keurig cups for us for our stay. Nicole didn't respond to us in a timely manner and didn't answer some of our questions. She confirmed with me several times that we could do a 1pm checkout. But then the cleaners walked in at 11am when I was not dressed, and said they had not heard we were doing 1pm checkout. Nicole hasn't even answered my last few messages or apologized. We've come to expect a more hospitable customer experience with hosts we've stayed with in the past.