phil was quick to respond.... lemme say first the king size bed was soooo comfortable i did NOT want to get out of bed... only issue was is we was having trouble getting the keruig to work, i messaged phil and he explained how it works, i took a 15 second video to try to send him but airbnb messenger doesnt give u the option to send video that way... i think it may have been on its last leg is all lol.... other than that he was awesome, the house was clean and comfy