Benjamin is very responsive, a big plus. The unit was clean and is fairly represented in the pictures. It was great having the little space off the living room; we used that as an office since we were in the unit for a month and working full time. The internet was spotty - 2-3 times a day we would lose internet for up to 5 minutes. When you are working, that's a huge inconvenience. Benjamin contacted the provider but it never got better. If you are there for a weekend, this may never be an issue. Location is great - very near all the German Village places and Schiller Park. There is a dedicated parking space, which is a plus. Also, the TV is streaming only, so no cable channels. We find that annoying, others may not care. If we visit our family in Columbus for a weekend, I would definitely stay here again.