We arrived New Years Eve and the apartment had not been cleaned since the last renters. Tousled unmade bed, trash full and on the counters, old food in fridge, dirty towels and used Q-tips on the bathroom floor! They fully refunded us but didn’t have another place for us. So we had to scurry to find other arrangements and we’re late to our party. Ironic after they sent all sorts of messages telling us the rules and how they expected it to be left (dishes and coffee pot washed etc.)