The house was very nice and Stephen was quick to respond to questions, even letting us in early to drop off our stuff before heading to our lunch reservation. Unfortunately, when we returned in the evening with plans to use the hot tub, the house was cold and the room the hot tub in was very wet and the water level was below the jets and was cold. I’m not sure what caused the issue, but the reason we chose this property was the hot tub so it was very disappointing that it wasn’t functional. He came to the house to try to address the problems, but it was just not going to be possible to fix quickly. We appreciate his quick effort to resolve the situation, and issuing a full refund. We had to find a hotel room so it was a stressful end to what was supposed to be a relaxing moms’ night out. I would book the property again with assurances that everything was checked over before arrival.