Floors were not mopped at all during our 3 day stay and kitchen needed it badly, so I did it. Microwave was filthy and stainless kitchen sinks hadn’t been scrubbed with scouring powder in ages. The first thing we did was run the dishwasher loaded with pan lids and mixing bowls because they were disgusting and the dish drainer mat is so gross we didn’t want to touch it. 3 of us spent 45 minutes cleaning the kitchen area within an hour of check in. Description of how to enter the home is incorrect and does NOT unlock the front door. Light bulbs are out in many areas, like overhead on 3rd floor - much too high for us to reach, back porch, and over dining table area in eat in kitchen. We got a nasty note when we brought a lamp into eating area to solve the problem . Cobwebs are huge in many areas on walls, ceiling corners and baseboards. 1st floor bathroom has dirty mirror and faucets the day we arrived and looked the same when we departed days later. Glassware was so limited that when 6 of us ate dinner (I’m a scratch cook) & breakfast together (all AirBnB guests), we couldn’t have coffee And juice/water - it was one or the other. Because of the large group in the house socializing together, we rearranged furniture to accommodate eating as a group. As we were all staying a minimum of 2 days, we created smart living spaces & a more functional kitchen ... doing so was met with nasty email sent to everyone in the house and and handwritten note in kitchen taped to counter. Lamps all over the house are incorrect for table heights so if you want to read, 5-6 thick books must be stacked underneath. Front room has 2 big sofas and a big dining table only, in the middle ( no chairs) making it completely non functional because if people sat down to enjoy the sunshine we had both days, the table blocks the view of folks sitting on opposite sofa! Completely stupid. Therefore we (6 of us) chose to use the TV area (middle room) and open the pocket doors. We were chastised. Room just off kitchen has sofa and loveseat but no tables so a floating end table (situated alone against a wall with no purpose) was moved so folks could socialize while I cooked. The 3 stools at kitchen counter could have been used but they are 6” too high, rendering them completely unusable 🙄. The freezer floor is 2” of solid ice and ice maker a solid block too. Exterior doors of fridge were filthy. When I notified the owner about the freezer he was very rude. When another guest called to say there are animals (we all heard it) in the walls & ceiling of kitchen, he was rude. When my 77yr old Mother called him to ask if heat could be turned up (it was freezing in kitchen area!) he was rude. When another guest left a full length cashmere coat draped across a sofa we found it wadded up in a ball on the floor of the laundry room. But 2 of the most egregious thing are : 1). 3rd floor is described as a “loft”. It is NOT. It is a completely separate area on the 3rd floor with a swinging 1/2 door at the top of the steps, no lock. Yes, you guessed it, there is no way to protect personal items! No where is that fact documented. 2). When my mother moved down to the second floor after I checked out and her husband arrived (they live 150 miles away) she left a pair of designer jeans and a cashmere sweater with pearl buttons in the drawers supplied. We emailed via AirBnB app, and texted owner’s number immediately, requesting my return to retrieve items, since I live 2 miles away. He did not respond. When I contacted AirBnB and their customer service person called him, he was incredibly rude. No surprise at this point! Bottom line is we are unable to retrieve items even though cleaners hadn’t been at the house yet when owner was notified. How do I know this? Because we guests all became friends and exchanged phone numbers 😊 Much of this is not the cleaners fault, because we spoke with them a few times. There is no lost and found for clients to have an opportunity to retrieve items. Cleaners are expected to blast through the house quickly and doesn’t have time to do a thorough job. Seems to me a sight visit is in order. Due to the cleanliness issues, impractical furnishings that aren’t functional, and nastiness of the owner. I can’t believe AirBnB would want a person like this representing their company, especially as he owns many properties and obviously behaves the same to all. Don’t make a reservation here! Yes, we cooked for everyone last night and today - everyone this morning has been a-ok with the kitchen items as they have been left. Everything has been wiped down and clean between meals. I loaded the dishwasher last night, ran & emptied this morning. Btw, I own a residential cleaning biz called Neat Freak. The first thing we did was wash the dirty pans, their lids and the interior of the microwave, which was really gross, as well as all of the mixing bowls, kitchen sinks and exterior of the fridge. If you’d like us to carry to the 3rd floor all of the spices, hot sauce and other items being shared by the 5 of us, we are happy to do so tonight. The musicians were enjoying the jazz charts and everyone is using the cloth napkins I bought with. We didn’t have enough water glasses at any mealtimes for 5 of us so champagne glasses came out. Since they are too tall for the dishwasher, 2 of the group have been reusing them....