The 2 bd/2 bath residence was very nice, good ocean view, looked as pictured, and clean. The amenities you have access to through the hotel are wonderful and being there in Jan things were not crowded. Distance to the beach is a 2 min walk, also convenient.
Moshe was VERY easy to get in touch with and was proactive about making sure issues were fixed and things were going well.
For having a full kitchen there we’re items missing that made it difficult to use. (Baking pans, scissors, cutting board etc) Since we came with kids we needed these items.
The front door was glitchy and didn’t always lock properly. We had to have security reset it twice. It’s technically a problem of the W hotel since they maintain it, but none the less.
Check in/check out were easy.
Overall for the location and amenities it is a great place. Has some things that need to be included or updated but easy fixes. For the price and it being owned by a 5 star hotel everything should be pristine and available thoug