Alex was great! I had asked if there was a playpen available before hand. There wasn't but he messaged me later saying there would be one when we arrived! So helpful! The house was perfect and in a prime location. Our family of 7 was very comfortable there. Our first night we realized the microwave had quit working and Alex showed up with a replacement in NO TIME. We were so grateful! Highly recommend choosing this rental. You don't be disappointed.