The A/C in the nicest bedroom was too cold or off with no remote to control it. There was an strong odor in the room that rendered it not useable. Two of my grandsons had to sleep on the couch as we could not use the whole house, only 2/3 of it.
We notified Doug immediately of the issue on arrival late Thanksgiving eve. Doug responded by text as he was out of the country. He did have a tech come out to investigate the odor and A/C issue. My son had to be there and meet one on the 26th. He found several leaves blocking the A/C drain and flushed it to clear the line but as there was no remote for that room he couldn’t adjust the A/C flow.
My son is a 51-y-o professional who was staying there with his family. We have all had great experiences with other AirB&B rentals in NC, SC, TN and FL and have been rated very well.
We did ask for a refund of 30% for not being able to use the best bedroom and the inconvenience. This house clearly needs maintenance. Doug declined.