So, the pros:
(1) Location was great; lots of stores and restaurants nearby. Recommend Piola across the street in the Ross shopping center. Emena Spa across the bridge at the Hyde was awesome.
(2) When reaching out to Milan, responses were practically instant; communication was always very fast.
Now, the cons:
(1) The unit was filthy. Not only was it dirty, but there was mold in both the kitchen and bathroom. In the kitchen, it was a 12” dark gray/black strip behind the sink/faucet. In the bathroom, it was a bluish green circle with black dots (maybe the size of a salad plate) above the toilet. I reached out to Milan to tell him as well as supply him pictures. As we were walking out to dinner (no more than 20 minutes after my message), we met the cleaning crew in the hallway. They told me they were there to re-clean the unit. After arguing that it wasn’t a convenient time, we told them we’d touch base with Milan. Once we were in the parking garage, Milan called and let me know it would be hard to reschedule them. I told him we just got there and had dinner plans and DIDN’T know they were coming. He asked what the problem was and I said that we didn’t secure our belongings; he said if anything goes missing it’s covered by Airbnb. Again we said no and agreed to let them come the next day at noon. The next day, he said that they removed the mold in the kitchen and cleaned the mold in the bathroom but need to come and paint/fix the spot and when would it be convenient. We told him it would have to be done once we left. Even though they ‘re-cleaned,’ the bottom of my feet were black at the end of each day. In addition, there was a clothing sticker on the iron holder in the closet from a previous guest. Pillows were worn and frayed and the cases were for queen/standard pillows rather than king pillows, so probably not the most sanitary. Milan refunded the cleaning fee but…concerns of Covid definitely came to mind.
(2) Provisions. In the listing, it mentions 2 sets of towels. Upon checkin, there were 2 bath towels but only 1 hand towel and 1 washcloth. I messaged Milan about this requesting the additional hand towel and washcloth. The next day, there was a plastic bag hanging from the doorknob with 2 additional bath towels but no hand or wash cloth. There was also no mop or broom and only 1 additional roll of toilet paper and 1/2 roll of paper towels. Also, there were NO oven mitts available, which made cooking very difficult.
(3) Building construction. During our week long stay, the unit either above or next to us had continuous construction being done all day Wednesday, Thursday, and Friday. In addition, there was a lot of additional commotion in the connecting unit on Friday, so not ideal for relaxation.
(4) Elevators. A lot of other reviewers mentioned this and I honestly thought they were being dramatic but being on the 22nd floor, you should allot yourself at least 15 minutes to wait for and ride the elevators.
While 3 and 4 aren’t in the host’s control, there’s no excuse for filth, especially when there are Covid cleanliness measurements outlined in the listing. Having paid over $1,200, I expected much more than this.
Also, in response to what I’m sure the host will say in response to my review, I have pictures of the pristine condition we left the unit in; sheets gathered for housekeeping, used towels in the bathtub, all trash disposed of, and the dishwasher loaded and run prior to checking out. All my prior Airbnb stays were for similar timeframes with the same travel partner, and we received wonderful reviews from all.