First let’s start by saying customer service and professionalism is a must at all times, Peter demonstrated that up until I noticed and pointed out different areas of uncleanliness in the pool area, when we notified him that the pool was dirty he stated “ under his assumption the pool was clean, and he would send someone to clean it the next business day. Secondly after hanging out by the pool to unwind after a 5 hour flight we decided we would unpack however, plans changed when we noticed that bugs were crawling on the blanket in the bedroom when sitting on the bed and started to unpack. I immediately called Peter about the situation he stated “ he found that hard to believe, he needed pictures. I complied with his request by sending a picture of the bed as well as a video, he replied by saying my solution was low and couldn’t just as the case worker too. I asked him how he could rectify the situation as we can not reside in a residence that has bugs in the bed. He stated he would be over to take a look.” He came over didn’t speak went to the room looked at the bed came in and said “I can see there’s a bug but we’re trying to see what type of bug it is my maid will be over; we can give you some new sheets and comforters, I stated NO, because I don’t sleep with bugs at home and I will not pay nobody no money to sleep in their bed with bugs! Also, he replied by saying there’s plenty of hotels that can accommodate us like The Sheraton! Now I’m a visitor how would I know that there’s a Sheraton around from that house? He didn’t even make sure that we were ok far as travel or housing at least maybe I could’ve accepted that but no his arrogant ways and rudeness got in the way and I really would appreciate it if he could really be truthful and own up to when he and the situation is all the way wrong!

Now to any customer that reads this would you stay anywhere where there’s bugs in the bed crawling and you can’t identify the bug that’s crawling and/or you don’t do bugs period so you would rather get your refund back and find somewhere else to stay? (Customers and reviews)