Joann is an amazing host! During our last night of the stay, the water got disconnected for the entire area due to some technical issue. Even though it was not her fault, Joann went above and beyond to help make our stay continue to be pleasant even though there was no running water in the entire neighborhood. She got us multiple gallons of water, a sumptuous breakfast the next day and also refunded about a third of the price that we had paid to rent her place through AirBNB. Our best wishes to Joann and family!