The room and property are beautiful. Be sure to list all names on reservation if you may be arriving at different times or you can't check in.
Only 1 elevator worked all week so that was challenging at times- we used stairs but needed it to check in/out.
If you wanted to go to the pool, you needed to get there at 8 AM to get a chair- that needs to be addressed.
Keys did not work unless you tried multiple times. These are common use problems- not Dougs to fix.