Gustavo was great! Regularly touching base to make sure we were having a good experience. My father and I ran into a problem during a trip to the keys and needed a late checkout. Gustavo not only allowed that but also let us sleep over that night at no extra fee -in exchange for paying the cleaning fees- Apartment is very comfortable. 5* balcony. No shampoo/conditioner/TP. Make sure to bring your own!