I would never stay here again. After being grilled as if on trial about our stay and number of guests, the hosts asked me to cancel the reservation after I already expressed that we would be in full compliance with their guest count and house rules.
We were coming in town for several events and just looking for a place to primarily sleep.
I explained that there would be 8 of us staying but potentially a family member may drop by to visit or drop by something.
Apparently this was not ok.
As a superhost of 6 years, this was totally unreasonable but I went ahead and complied with their rules.
Instead of 8 of us staying only 2 of us stayed because my family was so taken aback by the rudeness of these hosts and refused to stay. My family consists of a judge, neurosurgeon, professional athletes and business owners.
We arrived to a sub par old looking home in a below average neighborhood. While the home has been renovated, there was absolutely no reason for the hosts to act in the way they did. You would think you would have been arriving to the Ritz or something.
The house itself was decent but definitely overpriced for what you get.
The house was seemingly very clean but I did run into two roaches, one in the bedroom and another in the kitchen. I addressed this with the host do hopefully they get pest control immediately.
The house manual stated that the pool could be heated for an additional cost, which is the main reason we rented the house, however when we got there, we were told that was not the case. Someone then went in and deleted the section about the pool being heated.....wow!
The pool and tiki hut area has cameras all around so you feel like you are currently under surveillance, it was absolutely uncomfortable. The camera is literally on the common areas and is a total invasion of privacy.
Who wants to feel like everything that they say or do is being monitored.
This is definitely one of my worst Airbnb experiences to date and I hope the hosts get some training on their etiquette and customer service training.