Horrible experience overall! My husband and I were welcomed to a dirty room and with absolutely no bathroom essentials. There was no toilet paper, shampoo, conditioner, hand towels nothing at all! The rug was filthy unvalcumm and full of stains. The walls were also dirty. I immediately contacted Jennifer and she responded minutes after saying she will send housekeeping. That was around 4:15 I messaged her back almost at 5pm to let her know that we will still waiting and she didn't respond. I messaged her again, around 5:30 no response. After waiting almost 2 hours for housekeeping and no response from Jennifer. I took it on myself and contacted AirBnb Customer Support. I explained the situation to them and provided pictures. They offered me a resolution right away! I then received a response from Jennifer (2 1/2 hrs later) and after I made complaint to AirBnb. She was apparently upset about my complaint and instead of apologing or finding a resolution. She asked us to leave her apartment now and find a better one!! What kind of a host does that? We had already passed over 3 hours of inconvenience right after checking in and now she wanted us to find another place at 7:30pm! We told her we refused to cancel our reservation because it was already too late to find another place.
She was beyond rude and completely unprofessional! We will never stay at any of her places!