Ana was extremely responsive and her unit is a decent size with a beautiful view. We did not experience any issues with the elevator regarding a wait.
The unit was not the most spectacular we’ve ever stayed at, but was clean and accommodated our family of 5. The coffee machine did not have a coffee pot and we did not know how to use the Nespresso machine ( some written instructions would have been helpful). The following Ana does not have control of but I believe should be mentioned. The pool area was great, although the food and drinks are way overpriced, as is the coffee in the coffee shop. The resort fees and parking are overpriced as well. It’s unfortunate that with the resort fee we could only get 2 chairs and 4 towels for a family of 5 and there was no cleaning service.
We were fortunate to have amazing weather and spent a lot of time in the water. The beach was fantastic! Thank You Ana! We enjoyed our stay!