Pros and cons
Pros: wonderful place to stay, great views, nice bed and walking distance to the beach. The pool was fun too. Victoria responded within an hour.
Cons: It wasn’t deeply cleaned prior. Saw some blonde hair on the headboard, and when I asked where the broom was when there was a dust pan, I didn’t get a response so I spent most of the time cleaning the floor by hand with wipes if my daughter dropped food. Later, on the last day we found the vacuum but it would have been nice if she had told us right away of the location of vacuum. We asked for hand soap and was told it was a curtesy. I don’t agree with that, hand soap is a must and all public bathroom have them. Victoria told me that the housekeeper would bring the soap but they never did. The dishwasher started leaking and bathroom handle bar is removable but no maintenance came to fix. Broke some glasses but when I asked how much it would be to replace, was never told the price just that they will charge me later for it.