Beautiful property but with poor management. 3 major areas that needs to be improved:
1. Cleanliness and lack of responsibility- Stains on the bed sheets. Management denied it and stated that they are an experienced company that checks everything prior to check-in. BUT they missed the sofa bed sheets. Stained sheets were evident with photos.
2. Integrity- Promising guests that toiletries will be delivered to the room and then to be told that it is not a hotel and that it’s not provided. 2 sets of travel-size soaps and shampoo was provided for 8 GUESTS. Definitely not enough. Upon request,I was told that it would be delivered to my room. 12 hours later, no delivery and was told that it is not a hotel, they do not provide extra toiletries.
3. Communication- Replying to customers requests and messages in timely manner
I booked the stay with 8 guests and provided the names for all guests. Upon check-in, management didn’t check the message and I had to call customer service to settle the matter.