After arriving to the Fort Lauderdale location, the apartment didn’t have any water. After a 3hr flight, it’s the last thing I needed. I called the customer service number provided and after a 2hr wait, I was moved to another room; which THEY considered an ‘upgrade’ and I considered unnecessary. But since there were no other rooms available, I had no other choice. When arriving to the new room, it looks like things were cleaned or picked up in a hurry since my guests and I found dirty towels of the previous guests around the apartment. Due to all this waiting, I missed the event I was in FL to attend; which was the only reason why I was out there. I was never composited nor received a courtesy even though I was told I was going to.
This may probably be a 3/5 chance of happening to anyone else but, this was my experience with them trying to ‘fix’ an issue.
Aside from this, the location was nice, not sure if fully cleaned, but for sure presentable. Aside from the room moving, no water, and dirty towels, the apartment and location definitely held up to my expectations.