I have never had any problems booking on Airbnb. This was a terrible experience for me. I sent a request to book at 11am. I landed in Miami with my toddler and 2 other kids. The host was still unresponsive. There is a pandemic going on there is no where to go. I ended up finding another place. The host responded at 9pm charging my card. When I asked for a refund because I already booked another place: they said no problem that I would need to contact Airbnb. They are now non responsive to myself as well as Airbnb. I still haven’t received a refund for a place I never seen. Very unprofessional. This is a scam.