Victor provided an amazing line of communication. Extremely helpful. Room was just as pictured, view is even better than it looks in the pictures. The room was very clean when we arrived. The grounds of the building are nice, nothing special, kind of dated, but well worth the price. The elevators are a nightmare, always full, always slow, but again you get what you pay for. We really enjoyed the room, very cozy and again Victor made it all the more comfortable for us.