The facility front desk is only to give you your room key and parking pass, everything else is to be handled with StaySol. Room was a little dirty when arrived and patio was dirty, the glass was coated with something sticky. Shower was not clean and there were long black hairs throughout the bathroom. There was not a fitted sheet on the bed, only two flat sheets and a comforter. TV in our room did not work. Room service or extra towels are not provided unless you pay an extra fee through Airbnb. The restaurants in the facility were not open including the bar by the rooftop pool. Overall, the entire facility is a lot more run down than in the photos, but was a bed to sleep in for a few nights.