The location of the condo was amazing!!! The pool was nice but did not have enough lawn chairs.
The condo was NOT 5stars.
We arrived at 12:30am after a long day of travel only to arrive to dirty sheets on the pull out sofa and in the master bedroom, we attempted to pull out the trundle instead of using the pull out sofa and out came cereal and dirt from being unswept. One person ended up sleeping ontop of the sofa until we had the issue resolved.
Not only were the floors not up to par but the walls had dirt marks all over the wall beside the bed in the second bedroom, fingerprints and dirt on the wall by the light switch in the bathroom, some other spill like marks on the bathroom walls, the vents in the bathroom, the living room and on the fire alarm were completely covered in dust about 1/2 inch thick, the glass sliding doors were so dirty that you could not see clearly outside. I voiced my concerns to SOL and he responded quickly and said he would send the cleaning staff to the room in the morning to do an assessment. After a second e-mail to Sol the following morning, the cleaning staff arrived and asked us what was wrong. I showed her the dirt on the floor, showed the dirty sheets and she started to walk away, I asked her to come back and I showed her the vents, the sliding door glass, the walls, the outside deck which had a cigarette but and bottle cap laying on the floor and then she left. When we returned to the condo later that day, two beds were changed and the floor had been swept. Nothing else had been addressed.
We had to call daily for towels and only received them 3 times throughout our stay, the front desk would say they would send some up and they didn't arrive, after two days of no clean towels we called down to the desk in the morning as we wanted to shower and we were told that if it is an emergency to come down and they would give us a towel. We requested wash cloths and only received three at the beginning of the stay (5 people were booked into the condo) and daily requests went unanswered.
The coffee pot was leaking and there was no blow dryer in the unit as described. I contacted Sol and he immediately had them sent to the room.
The unit had dishware and cooking utensils but there was nothing extra. We had to go by wine glasses.
My understanding from the posting was that there was a $25/day resort fee and that it was calculated into the total price under service fees on my final bill, only that is not the case. Upon arrival you must pay a $50 fee plus $25/day , so in addition to $5000 for the week I had to pay an unexpected $250 upon arrival. This should be stated more clearly or the service fee of over $500 on the final bill should at least advise what that amount is for.
Overall I went for sun and beach and I received sun and beach. I would not stay at that particular condo again as I believe it was overpriced for what you received and I feel the advertisement was very misleading, I can ensure you that enhanced cleaning did not take place in this unit.