This was a terrible experience. I thought I had booked a different apartment but when we arrived it was a 2 bed instead of a 3 bed. I asked the operator if we could get a different place but she didn’t even try. She just kept repeating there is nothing she can do and that the refund policy is strict. I called back and she stopped responding to my call (caller-ID probably) and when I used the app to message them again saying that I found a bigger place also run by then and I could cover the difference, she automatically responded and started answering my phone called again.
Besides that I will enumerate all the reasons why this place was terrible:
- Dirty sock found in bedroom
- Dirty bed spread
- Broken toaster (the one in the bedroom)
- Rusted and dirty toaster (the one in the kitchen)
- Two joint units when we booked a single apartment (so when you came out from one of the rooms to the living room, you got locked out)
- Dirty carpet
- Filthy shower curtain which smelled badly too
- Pointy and rusted metal coffee table in living room which was super dangerous for small child
- No trash bags
- Used soap bar in bathroom