My friends and I’s stay at John and Stacey’s Airbnb was a whirlwind! Prior to our arrival, the hosts were extremely helpful. Stacey responded to all of my inquiries the same day. Furthermore, she assured us they would not be cancelling the reservation throughout the COVID-19 pandemic. As for the Airbnb itself, it was beautiful! There was a binder ready for us, with restaurant recommendations and grocery store locations. It was filled with small pieces of home, such as a laundry basket and reusable grocery bags. The entire unit was also impeccably clean and stocked with all the essentials. The only critique I have is the dresser drawers were difficult to use. One drawer was even off track. However, this did not take away from the beauty of the Airbnb. Despite our love for the place, we decided to cut our trip short. The beaches had closed and there were growing concerns regarding COVID-19 in our home state. Prior to our departure, we had contacted the hosts asking about potential refunds. During these couple days of figuring things out, the hosts were nonresponsive. While understandable, it was frustrating, considering their previous response time. In the aftermath, an Airbnb customer service worker aided us in communicating with the host. It took five whole days to negotiate and finalize a reimbursement. Even so, we are grateful to both John and Stacey for granting a reimbursement. Overall, they provided us a beautiful stay.