My personal letter to Ornella:
I did not appreciate the construction workers being outside of the room banging away with jackhammers and blocking the door with their construction material and blocking my vehicle from leaving the driveway. I do not appreciate strange men having lengthy conversations one foot from the bathroom window. If I would have known you were doing construction work, especially that loud of construction work, I would have never rented this room. It was extraordinarily inconsiderate of you to NOT let me know about this. I also do not appreciate that the bathroom door was broke and there was no privacy, the hot water took 20 minutes to turn on, the tiles are broke on the floor, which caused me to cut my feet, the air conditioner was perpetually on 73 with a remote that did not work and it was freezing in there. There was no kitchen and it was one room, not two rooms like pictured in the advertisement. You inundated me with text messages, which was inappropriate. You confronted me and my husband's family in the driveway and you were very brash and it embarrassed me and angered my husband's family that you were being so aggressive towards all of us. And the worst of all was when you committed a criminal act and broke into the apartment without permission and when I yelled "who is it?" You did not answer and you just let yourself in. I think this behavior was atrocious and you should be ashamed of yourself. Seriously, what's wrong with you? I kept records by taking photographs and videos and posting to social media for a timeline of events for by extremely horrible experience in your disgusting airbnb. I have called Aaron B&B customer service four times and they have called me back three times. I want to know what you are going to do about this to make me feel better, get over the trauma, and shut up. I want to know how you are going to make this better. If you're not going to do anything, I will leave you a horrible review and if you think, "no big deal" you will be wrong because it will be a big deal.