Luis was a great communicator from the start. However, our problem lied with the house itself. Upon arrival, there was a dead skunk in the backyard rotting away near the porch steps - looks like it had been there for some time. The bathroom wasn’t clean, the toilet moved forward when you sat on it (males will have to hold the seat up) and the towel bar fell off the wall half way into our stay. There was zero hot water to be had while showering and the batteries in the TV remote we’re also dead. While Luis did come to take care of the animal in the back, brought batteries and called cleaners for the next morning, we don’t believe the house was prepared for visitors.