Prefacing this with the fact that checkout normally is at 3 pm. We texted Jermane asking for an early check-in because we were off our cruise at 9 am. Jermane said we could come at 10 am. At 9:15 the day of check-in, Jermane messages us and says we can’t come till 12. Very irritating as we are stranded in Ft Lauderdale with luggage and nowhere to go. After some back and forth he says we can come at 11. Then 20 minutes later he pushed it back to 12. When we show up at 12 the cleaning lady is there still, and was there until 2. Jermanes communication is awful, taking up to 12+ hours to respond. Or only responding after we call him. Save yourself the headache and book somewhere else.