Juan is very quick to respond. The unit is fantastic as is the location. While on balcony, look to right is sunset and inter coastal waters, look left to Broadwalk, ocean and sunrise. Upper deck great view of sunrise! Pool is very clean. If you are counting on a heated pool, you might want to check to see if it has been fixed yet. But by time our 5 week stay was coming to a close, it had warmed up to an enjoyable temp. Again, Juan is a fantastic host and very accommodating. He has beach chairs, lounge, umbrella, towels etc. well equipped unit! Will stay again.