Upon arrival we were given the wrong code for entry and had to wait for the correct one. The host needs you to tell her to turn the pool heater on 24 hours before you arrive even though she already knows when you'll be arriving. I forgot to tell her to turn on the heater which resulted in not having a heated pool for half of our trip. The AC unit was off when we arrived, we could not find the on switch and the host didn't tell us it was off & was not able to come by until the next morning to fix it so we spent the first day and night with no AC. There was no Keurig machine in the house even though that's what was advertised, we had to ask the host to bring one over. Basically you'll have to ask the host to do things she should already have taken care of. 2 of the rooms are tiny. Host expects you to clean the house before you depart even though she charges you a cleaning fee. Host has denied request for partial refund. Host was rude in response to refund request.