Lady who answered the phone and manager both got ever ugly with us because we only had one physical I.D. and a picture of the other. We called to ask about our booking and they both were very ugly fussing at us for a good 5 minutes only to finally say that it was fine to use a picture (were the manager proceeded to say that English wasn’t even the lady’s second language). When we got there and went to check in, the manager was about to leave and got mad that I didn’t know he had sent me an email about check in. Which he could have said in previous conversation/ugliness I will be sending you an email in regards to check in. Last but not least—the room was nice and my son was tired so he tried booking for another night, they said that the room we were renting (which was not booked online) was booked by someone else, that we would have to get another room (exactly the same kind of room) for more money. Good luck and I hope you get treated better than we did.