Karen was awesome! We arrived very late in the evening, but she was immediately available to help us check in. Her place is tastefully updated and very clean and has everything you need for a beach stay. There are soaps, shampoos, conditioners and lotions, as well as beach chairs, a cooler, umbrella, and beach towels...it's all in excellent condition. The bed was extremely comfortable and the rain shower head was refreshing. The unit overlooks the heated pool, which is lit up at night and feels so tropical! You just walk down the steps to the beach or take the elevator. There is an outside hose and shower to rinse off the sand. This complex is really safe, as you can't get in from the street or the beach without a key. We would definitely recommend it and will be back again!