During check in, the app key wasn’t opening the door. We went to the main desk in the lobby and got the physical key. After we opened the door ppls belongings were present. The room was double booked. After a 2.5 hours wait they gave us other room. We missed our dinner reservations not to mention we had just got back from the beach and were wet and cold. The new room was great, however the next morning wasn’t pleasant at all as we got a message saying we’d have to transfer back to our original room, but were not given a time. We wanted to spend the day in Miami but couldn’t. After we settle in a little we got a phone call saying the cleaning lady was going to be there in 5 mins as we had to prepare to leave. Couldn’t even enjoy our coffee and had to rush to pack all our things. We had a 10am check out and cleaning ppl were knocking at 9:20 am. After all these issues they gave us 51$ back. I messaged them saying that was definitely not sufficient enough and they stopped responding.