To whom it may concern,
I was impressed with the building upon arrival. It appeared clean and fancy. However, After entering the elevator I noticed there was liquid all over the floor, not sure what it was. Then after exiting the elevator, I was hit with the strong smell of marijuana. I used the instructions for entering the "Hotel" and when I opened the door to my room I was shocked to realize it was occupied. Thankfully there was a staff in the lobby because this is actually a hotel. I told Joe the situation and he said that the room shouldn't have been booked. After all, he had booked it for himself because he was working too many back-to-back shifts. After over 45 minutes of him trying to figure out why his room was booked, he was told to relocate my reservation( scheduled for 2 weeks) to another room until Sunday, two days later, and then I would need to relocate back to my original reserved room. Of course, I was unable to sleep because I assumed if they gave me an access code to an occupied room they could do the same to someone else. My concern was justified when that exact thing happened the next day. After trying to use my code to get back into my room and was locked out I was told that my access code had been blocked because someone else had entered my room when my belonging was still there. I knew I had to relocate but I needed my belonging back. I whole new fiasco started. They couldn't confirm my identity so I could retrieve my belonging because we booked through Airbnb and not directly with the hotel. And according to Sonder at that time I had never made a reservation. After more than an hour, Joey decided to return my belonging so I could be on my way. Neither Airbnb nor Sonder felt a refund was justified. DO NOT book through Airbnb or visit Sonder for any reason will be my recommendations moving forward.