Communication was horrible. They won’t allow early check in so don’t bother asking - they agreed to let us drop our bags off to the apartment so we’re not just toting the bags around waiting for check in time. We agreed to drop the bags at 1 pm - we show up no cleaning crew was there like I was told there would be and nobody giving me answers. I was put on hold for an hour with a lady who wouldn’t give me her name- while sitting on hold she’s messaging me rather than coming back on the line and talking to me. So frustrating. She informs me her cleaning crew never got the message but someone will be there shortly - by this time my kids are hungry and bored I send them to the park a block down with my husband while I figure all this out. Someone finally shows up after an hour and a half of waiting in front of the door sitting on our bags. We put our stuff inside and left them to do their job. We came back at 3pm to see if they were done cleaning and the door was open - not locked or closed- with all our belongings and work laptop just sitting inside on the couch. The service and communication were so terrible I wish I could give no stars. Book at your own risk.