Would not recommend this resort! My issue isn’t with the host, he was great at communicating. Its the property itself, they are not able to accommodate a building at full capacity. Staff even admitted to us that it’s not meant to be a hotel rather a condo hence the elevator shortage.
In summary: sheets in unit were dirty, unit received an average at best cleaning, lights in kitchen didn’t work until day 7 of our stay, only 3 elevators were working the entire stay, part of the time only had 2 as people kept getting stuck in one of them. Wait time at elevators was typically 20-30 minutes. On top of all this the lock to the unit was broken, this required us to get keys at the front desk every time. It wasn’t until day 8 that security and management diagnosed the lock issue. We rented 2 units and washer wasn’t working in 1 which was disappointing as we travelled as a family so laundry is a major plus.
People complain about the security, it didn’t really bother us. I would rather have more than not enough. It’s very unfortunate that the property has all of these issues as it has potential to be great. Pool area was nice but got too busy on weekends, and like others mentioned beach seating is a haul if you have kids.
It’s very evident the property receives nothing but complaints. Not once were we asked how our stay was which typically you expect at checkout. Management was very nice, very apologetic…got to know them well from having to walk down 39 floors quite frequently. Would encourage this property to work out its issues and not book at capacity. The elevator issue will never be solved by continuing to operate this way. The only way they could fix this would be to add another which obviously is not possible. There is no service elevator so expect to ride with luggage cart, laundry cart etc