Simply. The fact that there is a roach problem at this Parkland Mansion and I was told "that's impossible" by the owner and because I alerted the owner via text not the AirBNB app, I was suspect of wanting to get a refund, utterly disappointed . Had to resend pictures and video of the ROACHES in the microwave, and the owner was "super sorry" and sent a picture of Terminex invoice. That's it.
I was there with 14 teens for a Mega Mansion Sleep Over and totally embarrassed that they saw the roaches.