What to expect:
When you see in the other reviews “it looks just like the pictures” is true, but pictures are pictures so don’t believe everything you see.
With that being said….. I HATED THAT I PICKED THIS AIRBNB TO STAY FOR 4 NIGHTS!!!
So upon arrival they send you an email with everything you need like, the Wi-Fi code, where to park along with the code to the lock to lock back so that no one gets your parking spot.
BUT……..that was the best part.
So our stay was for May 18 - May 22 and we didn’t arrive to the unit until around 11ish pm on May 18 only to put our bags in the room and then we left to meet up with friends. BUT when we got back around 3ish am, is when the SHIT hit the fan. We stayed in until 21 which is the unit on the picture.
Yes the unit looks the same as the pictures but things could be Freshened up and the paint need to be touched up along with other things etc….but these things are minor compared to what you are about to read.
So after being on the plane and then going out all I wanted and needed at 3 in the a.m was a nice HOT shower but instead the water wasn’t getting hot so I let it run only to come back and see the tub filling up with water like I’m running bath water. So yes you guest it, the tub was stopped up. So of course I couldn’t contact them until later when they opened up. So I couldn’t shower because the water wasn’t getting hot and the tub was filling up with cold nasty water. I wish I could post pictures and videos. Ugh!!! So after that I went to examining the room and to my surprise 3 of the 5 towels they give was nasty ( thank God I bring my own towels ). I lifted the toilet seat and it still had pee stains under it (thank God I went a brought cleaning supplies). The microwave was sort of clean which all this is minor compared to the water not getting hot and the tub being stopped up.
So after hours passed I called and spoke with Francisco and I told him everything and sent the pictures again. Which I had already sent pictures immediately when I noticed everything. He begin to apologize as they all do and stated that he would send his maintenance 👨‍🔧 to see what’s wrong. I had to leave and shower at my friends mom house because yet again the water wasn’t getting hot and the tub was still stopped up.
While at my friends they called and said their maintenance 👨‍🔧 was outside my unit so I agreed for him to enter. I later got a notification that everything had been fixed. When I arrived at my unit hours later , for my fiancé to shower NOTHING WAS FIXED!!!! So I contacted them back and a lady answered the phone and I couldn’t make out her name because of the language barrier but I still went over everything again and told her that nothing was fixed. So she stated that they would send their maintenance 👨‍🔧 again. So I said this time I want to be here because last time nothing was fixed. So she asked what was a good time and I sad before 3 because we have reservations for 3:30 (remember we are on vacation) so the maintenance 👨‍🔧 got there in time only to spend almost an hour plunging and using the (snake) to try to unclog the tub and it didn’t work he also put something in the drain of the tub and still NOTHING so he didn’t speak English but used an app on his phone to communicate to me that “ there is nothing he can do, they need to call a plumber” he said he was sorry and shook his head as he walked out the room. We missed our reservation 😩
After that, shit went down hill.!!! So I contacted them back and another man answered this time and I asked to speak with one of the other two people I spoke with earlier. He said they were busy. So we begin to go over everything that was wrong. He said it was nothing they can do because they needed to contact a plumber and everyone they had contacted could not come out that day which was Thursday May 19. He said they would continue to look around and see can they get someone to come out the next day which would be Friday May 20. He then offered a 25% off my 4 day stay. Which 25% came up to be 98 dollars of my 513 bill.
So I stated what is 25% off when you have NO HOT WATER and the tub is stopped up. So I asked for another unit. He said they didn’t have any other units available and they wouldn’t give me a refund for at least 3 nights of the 4 night reservation.
We went back and forth until he hung up in my face and after I tried contact them 8 times and they wouldn’t answer ( I guess they have caller id) I contacted AIRBNB.
Friday May 20 came and no plumber and no communication from the hosts ( none of them)
To make a long story a little short.
A plumber finally came out on Saturday May 21 around 12ish as we were leaving to meet up with friends so I allowed them to come in while we left. When we arrived later that night around 9ish the tub was fixed and the water was warm but not HOT.
But hell our check out day was the next day Sunday May 22 at 11am so really it didn’t help us. We had then did what we had to do