DO NOT STAY HERE!
I’m so glad so many people have had good experiences and maybe it was just the unit we stayed in, but I had a truly terrible experience and I feel cheated in a lot of ways. I don’t think I will trust another Airbnb after this horrible experience. They left us outside for three hours after our check in time and were terrible at communication.
CHECK IN EXPERIENCE:
We got to our Airbnb to check in with the code that they sent us that would open the door and it didn’t open. We tried everything, but it wouldn’t open. I called them a total of 7 times. I was told someone was coming to help and waited outside for over three hours. Our phones were about to die and we were about to be stranded when finally they told me that they had a key would could access on the premises. After waiting for three hours, they finally realized that there was a key we could use and get in with. Then, NO ONE EVER CAME. They told me several times that they would come to help or come to fix it, but never did. Honestly, we were happy to just use the key. They were using a script on the phones, lied to me about sending help, and almost left us stranded. Terrible communication, terrible customer support and service.
GENERAL FAULTS:
Our air conditioner wasn’t great to begin with, and it was really warm the whole time but on our last night, it broke completely and wouldn’t turn on at all. It was unbearable and we woke up covered in sweat. It was disgusting and a terrible way to end the trip.
None of the furniture was actually comfortable to sit on. You couldn’t lean against the back of the couch, the chair made our butts numb and didn’t stay up, etc.
The drain in the shower also didn’t work well.
Overall, nothing felt very clean or well taken care of. There was a literal hole in the wall upstairs where we could see the sun shining through!