This was not the owner’s problem, but we were not able to check in until nearly 6:30pm., although we doubled confirmed our reservation when the time came close. Whatever the hotel had some issues, a big chain hotel shouldn’t have treated it’s guests like that. We tried to wait at the pool bar, but it was closed unfortunately. We understand how timeshare works between owners and hotels, but we have never had this experience before. Over all, we didn’t have a good impression about this hotel, but our room was nice.