The sheets were dirty, huge visible stains of activity from a man
You are required to pay a $25 per day resort fee to include 2 beach lounge chairs (at beach), pool/hot tub and gym. One of the biggest reasons I stayed here was because of the gym at resort. I learned when I arrived that it was closed as well as the restaurant and bar at the pool... hot tub was broken. So not sure what my resort fees went towards, repairs?
In summary:
In addition to the disgusting sheets it took them TWO DAYS for them to change them.
They were certainly not in a hurry to fix this situation and make it right.
When I called the first day they said they would send someone over between 3-5pm the next day. I didn’t come back to studio until 10pm and no one had come. I called AGAIN and he assured me that someone would be there the next day. So again I was staying in a place with only one bed( in studio) sleeping on top of dirty sheets ( slept ove duvet and towels). He attempted 6 times (and I have the phone record to prove it) to call me back at 11:30pm...really? NOW your going to wake me up to discuss it? Next day I called AGAIN, mind you every time I speak to some random person (because there is no “Stay Sol”, it’s a corporation) I have to retell my story... again was told someone would clean them...
Got back to room after 5pm sometime, still not cleaned. Went for walk for an hour at which time someone had cleaned, BUT when I arrived back the door was opened with all my personal belongings out.... anyone could have just strolled in (nothing was taken).
This experience was not handled well, they were not professional and I was definitely overcharged between not offering “resort” amenities for which I was paying, to a high cleaning fee for a studio that was clearly not COVID clean. I asked to be somewhat compensated which would be fair to them and me and I was assured they would get back to me. They told me multiple times that they would get back to me shortly and they completely understood my position (and I was very calm and respectful)- never happened.
This was my first Airbnb experience and it wasn’t great I can tell you that....
I stayed at Hollywood beach and quite honestly with all the fees it would have been the same price to stay at Margaritaville which would have been a lot nicer.
Huge disappointment! And as far as my character, I am a world traveler, stay in actual B&Bs, hostels, Inns, and hotels. I have never had an experience like this before.