This location was NOT properly cleaned when we arrived. Our family of 6 (2 adults and 4 kids under 11) did not get in until 2 am. Upon opening the door, we immediately discovered a dead cockroach in the middle of the floor. Given that this is Florida, we could have moved past this. It happens. But upon further inspection, we discovered that high contact areas had not been cleaned or even wiped down. Indeed, the microwave had old rice in it, the refrigerator had not been wiped down, the kitchen counter had food remnants on it, the garbage had old chicken bones on top of it, and the carpet underneath the master bed had been vacuumed or picked up. We found an old receipt from November (3 weeks before our arrival) under the bed. We reached out to the host first thing later that morning. He was not immediately responsive. He later said he had slept in because of his wife’s birthday party. But more concerning, when he finally did respond to us, he didn’t apologize or offer an immediate cleaning crew. He was immediately defensive, said it was cleaned, and basically blamed us for the mess - as if WE placed the receipt there from 3 weeks before, along with rice in the microwave, chicken bones by the garbage, etc. It truly took us by surprise. We tried to resolve it with the host first and had reached an agreement to move out ASAP. We found another place (though much more expensive) and moved that same day in return for a refund. We thought this was done. But later on, after we moved out, the host began to harass us, tried to backtrack on the refund, and tried to again blame us for the place not being cleaned, along with other furniture spots. Fortunately, we documented everything, took pictures immediately, and rebutted those false allegations. Unfortunately, it put a big dark cloud on our trip. We were able to resolve it all thru Airbnb support and our new location was clean (the kids had fun). Had the owner merely offered some level of accountability and empathy, things maybe could have been different. The location itself has great potential. It should have been properly cleaned. Simple as that. Especially with Covid these days. Hopefully the host learns from this and we wish future guests the best.