Airbnb
We stayed here for 6 weeks and we’re very unhappy with the experience. This appears to be a large condo building with no permanent residents, but the units are rented out for short term stays. The units are not managed directly by the owners, but rather by a management company. The management company outsources nearly everything so any time there is an issue, they tell you it’s someone else’s responsibility. In addition the units are dingy, dark and damp - amazing what some photoshop can do. All the units in this building likely suffer from the same. Avoid. I’m curious how they will review us - we left the place clean and tidy, took care of it while we were there, replaced broken glasses, bought and left extra cooking equip, shelf stable items and cleaning supplies. This was some of our experience:
The listing states there is 2 beds, one of which is a sofa bed. In fact there is no sofa bed. There is a sofa, but no sofa bed. This drastically changed our arrangement. When we brought this to the attention of mgmt and said that we would dispute with Airbnb, they changed the listing to show only one bed to try to prevent a dispute - so dishonest!
The Wi-Fi did not work in our room and I blow through my cellular data cap.
The apartment was dirty and disheveled on arrival. The bathroom was disgusting.
The door handle to the bathroom got stuck and trapped our 5 year old inside. When we asked the staff for help, they said we had to ask someone else. Our son was trapped and no one lifted a finger. I ended up getting the door open using my id card to slip the lock.
The blinds were falling off their rails.
There were staples protruding from the edges of the carpeting that hurt our feet.
Listing states there will be essentials including, towels, soap, shampoo and toilet paper. When we arrived, none of these were available. There was half a roll of toilet paper, for a 6-week stay, but nothing else. We had to request towels 3 times before being provided with them.
The listing promises extra pillows/blankets, but these were not provided. Again had to ask 3 times before they were delivered.
The listing promises cooking and cleaning basics. There was no oil, salt or pepper, and no dish detergent or laundry detergent.
The pool is frequently closed at the whim of the staff with no warning. We depend on the pool that was promised in the listing to keep our child busy.
The listing promises access to a private beach club. But when we arrived to the club, we were told we do not have privileges to use it. So embarrassing!
They conducted all day fire alarm tests with no forewarning. We have an autistic child and this was very distressing to him. Why not just warn the residents so they can preplan.
The attendant who provides access to packages that are delivered frequently disappears and we are unable to retrieve our deliveries.