Juan and Nathalia were very sweet. They were happy to assist us with any of our needs. The motion detector lights outside were a little scary the first night lol but Nathalia assured us our scare was caused by an avocado falling from the avocado tree over the studio. I had some issues (lost the key, had a last minute guest) but Juan and Nathalia were very understanding and worked with me at every turn. I would definitely stay again!