Communication was lacking. I had asked to put my mom on the room it was her bday trip he said it was ok but she was still unable to check in. After check in we arrived to the room which was beautiful with amazing views however the AC was broken. Michael comped the first night which was nice and told us the AC guy would arrive the next day. 3pm the next day we still hadn’t heard anything from him or the AC repair guy. I finally reached out and was just told the AC repair man wasn’t answering he offered to let us leave at no cost but everything in the area was booked or extremely over priced so we had no choice but to stay. He offered us a 50% discount but the AC repair man did not show up until 3 days later. We had to purchase fans. Day 3 the water was shut off in the building and day 4 there no hot water. Yes this was out of the owners control but he knew it was being shut off and did not communicate at all. Overall very disappointing. Spent the 2nd week across the street much better.