Federico was awesome! Very responsive and accommodating. The building is nice, located right on the beach. Our room was clean and as described. The pool area is great. The workout room is adequate. My wife and I used it every day. We came to The Tides with four other families and the only issue, which was a pretty significant one, is you are not allowed to be outside on the property after 7:30 p.m. I understand not being allowed in the pool, but we just wanted to sit outside and visit and we could not do that. The property is HUGE with tons of chairs and tiki huts and tables. However, after 7:30 we either had to be in our room or leave the premises. There is no place to go within walking distance. We made the best of it and drove 10 minutes up the road to the Broadwalk, but we should be able to use the amenities we pay for. Again, Federico was great and I would rent from him every time if I could at another place. However, he does not make the rules for The Tides so that is out of his hands.