Even though I wasn’t able to go through with my vacation and stay at their apartment due to the COVID-19, I was thoroughly impressed with the costumer service by Nikki and LOWKL. I was given all the information I needed to know and they were very responsive and friendly in their messages. Just by this, I was excited to stay at their apartment and felt comfortable. Nikki constantly let me know if I had any questions or concerns to please reach out, so I have no doubt that if I ran into anything during my stay she would be very helpful. Nikki was also completely understanding when I expressed that I would have to cancel my reservation and even let me know Airbnb is giving refunds. I would definitely book a stay at their place again if I get the chance.