This was my 5th trip to the Hyde. I've stayed at both Hyde Resort & Residences and Hyde Beach house. I saw only one negative review of Juans place so gave it a try. Upon arrival at 11:30pm, front desk told us the host didn't provide any of the correct booking information or check in/check out dates. Front desk also told us the city is shutting the water off from 8am-2pm the next day and the host should have communicated that with us. He didn't When we arrived to the room, there were bugs crawling all over the kitchen and cockroaches in the bathroom. I messaged the host and the reply I received the next day was that he "REFUSES TO BELIEVE there are bugs" Our AC did not work and I messaged the host that and he didn't reply. I got home at 10pm and the ac still didn't work, so I went to the front desk and they called the owner. I immediately got messages from Juan screaming at me saying I didn't communicate properly. Would absolutely not recommend staying with Juan - rude and dirty room.