When I was able to talk with Marc, he was very nice. It was challenging to communicate with him. I left several messages via the app without response. After finally gaining access to the unit, which was an effort, I messaged him to let him know the unit would not work for our family. I had concerns with cleanliness/ odor and stains. I didn’t hear back from him until the next day. He checked in with us the following day to see how our night went. I responded with a similar message.