I normally do not write a feedback unless I have something good to say. However in this case unfortunately, my experience at this location was very unpleasant. I would probably write a Zero stars review, however I do not do it for only two reasons: 1- The response from Mariano was very quick, polite and professional
2-The apartment description was accurate as to the numbers of rooms and beds and the space in general it even had the same furniture as in the pictures.
Unfortunately (and the reason for my stars) it was not the same unit, the unit I got was completely outdated the one in the picture showed a painted and renovated kitchen, my was not, the page pictures had painted walls, mine had not been painted in years and were very dirty every where. The picture showed a clean apartment and mine was dirty all over the place.
It really gave us the impression that that apartment was rented for many years to the same family, it was never renovated and as soon as they moved out the unit was offered for rent in the airbnb page, not cleaning, not painting no updating, holes in the walls, a patched door, unclean kitchen and walls, not working stove and/or oven, dirty oven inclined burners, the pool was not clean etc, etc.
I had read the part on their listing that indicates that the room offered may differ from the one in the pictures, but I never expected it to be in such conditions
I noticed the low rental fee but I thought it was a matter of location or for being out of the busy season
The unit probably was rented to us in that condition by error, I do not know it.
However Mariano's response was very professional he also offered my a partial refund
Despite Mariano's professional and quick response, I would not rent again from them since a unit in that condition should not even had to be listed as available for rent not even offered for free