Pros
First I would like to say that the room in general was great. The hotel it is in is the perfect location and staff is always remarkable( I stay here often).
Cons
If there is a issue with the unit good luck. My sink did not drain and my toilet did not flush. Although the team was very responsive with concerns they took no serious action. They drop off drain-o at the lobby for me to pick up and fix myself (who wants to do this on a vacation). Secondly to fix my toilet I was informed I need to be in my room for a 4 hour window to give time for someone to show up (once again who wants to be stuck in a room on a vacation). I agreed to this, cut my day short. Went to my room prior to the beginning of my 4 hour lockdown and guess **** what? NOBODY showed up or even called. What a waste. The following day I called to check in and was told “sorry” a manager would call. After speaking to a manager they said I would get a refund for inconveniences and guess what. It’s been two weeks and no refund.
Summary
Enter at your own risk. If you are easy going person and are ok with issues then stay here you will enjoy it for what it is. If you get upset when basic sanitary needs are not met then go elsewhere.
Clause
* I am a handy person so I was able to manually flush my toilet the reason I didn’t completely go off( but once again who wants to play plumber on a vacation and what if I didn’t know how to do this, then what)*
Note to staff
Take your customer concerns seriously. We are paying good money to stay here.
Take care