It was very easy to get in contact with Lotus and her husband. When we got there check in day, we arrived a few hours early, they were so kind, and respectful.. We were granted access to check in early. The house was so clean, in a quiet neighborhood, had amazing amenities, there was snacks and water waiting for us. which save me a trip. I made dinner a few times and the kitchen was equipped with everything i needed even seasoning..all beds and pillows are so comfortable, yes i tried them all lol. My kids really enjoyed the game room with boards games and playstation. I had to extend my stay due to an emergency, they made special accomadation and i will never forget their act of kindness.. my only complaint is to myself lol, the tv cable and stream section is awsome , i didn't even get to go out in the huge back yard and nice patio area , also spotted a grill.. me and my kids felt so at home.. I will def. be booking with Lotus and her husband. you should too. you won't regret it 😊