Reggie went over and beyond for a last minute same day emergency reservation. When his regular cleaners couldn't get there there, he called dozens of companies to find one that could do it and bought new sheets instead of making my daughter wait for them to be washed so she would have a place to stay. Again all outside of his control, but he went over an beyond. Place is as described, a clean place in a good area for a good price. But wasn't expecting this kind of service at this price.