the Airbnb it was as described. rich reached out to make sure that we checked in okay. the day of us checking in boyfriend reached out to Brooke to ask her for a early check-in and she was very rude telling him not to contact her number which is listed. the contact through the app. my first day April 8th the lock did not work I contacted rich and he came and fixed it the next morning. on my last day at the Airbnb I was out doing stuff for my birthday we didn't get back it to the room late. I ask for a late check-out. I overslept the next morning and as I was trying to clean up Brooke came in very aggressive and rude as me and my boyfriend was trying to clean up the Airbnb and we told her multiple times we that we were trying to clean up state it multiple times that it was okay and we can leave. so a few days after I get a message from Brooke saying how we left the property was very disrespectful. I find it funny that Brooke only reached out to let you know that I left the place messed up which I was trying to clean but I woke up late but she didn't even reach out for the incident with the lock. Brooke had no concern or regards for her guest that was staying there a whole day with no working lock on the door. in regards Brooke very aggressive and rude Behavior was very off- putting. to quote Brooke if I wasn't drinking so much I would have woke up on time. I don't know what me enjoying myself on my birthday has to do with me waking up on time.