Had a great stay in this unit, everything as expected. Biggest issues (nothing to do with our host or this unit) is the building. Check-in process is horribly slow and manual through the concierge desk. So much process improvement can be brought to this function to speed things up. If you expect to check in or check out within an hour +/- of 11:00am/4:00pm, expect to wait on line at least 30 mins. Also expect to wait a long time for an elevator. Staff seem to want to do their best to help, but it is simply not enough.