We arrived around 11 pm late at night, yet ANA came out of her door when our UBER was pulled off and greeted us with her big smile. The place was spotless and very cozy and had everything we needed, like water bottles and some sodas & Juice, some chips and snacks, etc., so that we did not need to run to the stores to get them in the unfamiliar neighborhood (and a sense of "welcomed" was excellent.). She was very attentive and a great communicator, which was a super plus!