Staff is very slow to respond. I never got anyone on the phone when I dialed 0 for assistance. Was advised to call down for valet service 10 minutes prior after waiting 45 minutes for my own car. At check- in, employees standing around and basically watched me struggle with my luggage and dog with no help. After about 10 minutes of struggling, fellow guests stepped in and helped me to the front desk with my dog and luggage. I only found 2 functioning plugs in the entire unit. 1 where the coffee maker is and the other on the lamp at the desk. Any time I had an issue and tried to call the front desk, no one ever answered.