Our family booked with Julie for a very last minute weekend trip after my moms cancer diagnosis. The spacious condo and location was perfect, but the pet friendly aspect was the most important to us. The condo was well equipped with everything one would need, however we didn’t use much due to us spending most of the time with my parents and only needing a place to sleep, keep our belongings, and a home base for our crated working dog and other personal dog. The only downfall was the lack of communication. We had a lot going on that weekend and broke plans up so that we could take the dogs out and check in on them. We received a message from Julie saying “my handyman is stopping by to fix the shower door handle in the master bathroom”, which we didn’t even notice was broken. We messaged her on the arbnb website, called her, left a voicemail, and then texted her because we weren’t comfortable with him coming into the condo with our dogs and belongings while we weren’t home. We understand wanting to fix issues and completely respect that, but we didn’t deem it an emergency and asked if it could wait until we checked out the following morning. We didn’t hear back from her so we had to change some plans and my husband went back to the condo to wait for him. After some time, the handy man never showed up and eventually she did respond and completely understood. The following morning we hand washed the couple cups and one bowl that we did use, stripped all the bed sheets, and stacked the towels on top of the laundry unit. We took out the garbage and did a quick sweep through the house to make sure every little thing was in order. Check out went smoothly, until we received a message from Julie two days after, telling us we owed money for a broken drawer in the refrigerator that we didn’t use except for the it’s drinking water filter system. While we will continue to travel back & forth to help with my mom’s care, I will not consider staying at this location ever again.