This was a bad experience. For check in, the management company gave me the wrong code to the door. I got in town late and had nowhere to go. The phone number they give for help didn't go to voicemail and they didn't reach out into the next day. I had to get a hotel for one night which was more than my air bnb for those two days. When they called the next day there was no remorse, no apology. They simply refunded part of my money for that one day and did ZERO for customer service. Didn't even refund my pet fee. The premises were not great, no landscaping. The shower had hair in it from another guest. The laundry room that they purported to have in working order was not. I've got a picture of it saying out of service. It they said it was good to go. The laundry room was filled to the top I'm grungy bacteria water. The rock itself was ok but the bed was very hard. I have been staying in a ton of air bnbs lately and this was the worst experience so far.