The location would be the only thing I would rate 5 stars. Raul was also very kind and had great communication. My issue was with the hotel staff because they were very rude and unprofessional. They didn't allow us new towels to our room. Never had I stayed in a hotel where room service didn't come
in at all. Mind you we stayed there for 5 nights. The hotel has 30 floors and only 2 elevators so you can imagine our struggle to come to and leave our room each time with all the people staying there. With all this being said, I understand Raul has little to no control over the way the hotel runs but I would still consider the following.