Nigel is very nice! Very responsive. Your individual room is clean and temperature in the house is very comfortable! Even had fans if you’re someone who needs fans to sleep! Seemed like a rough neighborhood when you’re driving through (made me a little nervous at first,) but the surrounding area is an extremely nice college town and my BF and I walked around the neighborhood at night to go to the store nearby and were completely fine. So the “look” of the neighborhood was merely just a look and nothing to worry about.