Recently returned from a long weekend getaway at the Conrad hotel. Overall the hotel and experience was great but a few things are worth noting for any future rentals. The private unit located in the hotel is individually owned but run by the hotel.
When we arrived at the hotel early we were informed by the owners assistant that we would be able to go to the front desk and use the hotel amenities before checking in. When we attempted to do this the hotel had no record of us in their system. After a few back and forth phone calls we were given a card and able to use the pool.
The owners assistant arranged to meet us in the lobby at 4pm to get us checked in to the unit so we could put our luggage away. When the assistant arrived she informed us of the $45 per day resort fee that was NOT included in the Airbnb rental fee. In the listing it does mention this but it is written to make it seem like it is included and you are paying this already so be prepared for this added expense at check in. Also not mentioned in the Airbnb listing was that the hotel will charge you a refundable $150 a day security deposit.
A few other notables that you need to be aware of from the hotel standpoint: Currently due to Covid-19 the hotels hot tub is non operational and closed. When looking to book a bike rental make sure you are in the system because they will not allow you to rent unless your name is on the reservation. Again we needed to take time to make some phone calls and get this issue straightened out a second time and that cuts into our vacation time. Bikes are first come first serve and are great for exploring the area. As noted in the other reviews the construction next door is loud while relaxing by the pool and the building is not even half way finished. The building blocks the sun and you may only get 3 hours of sun on a good day we spent most of our days at the pool chasing the sun. The hotel is aware of this as they block off the good chairs in the sun for hotel guests only.
It is advisable to bring cash with you as almost every service in the hotel expects a tip from the time you pull up to the hotel someone literally rips your bags from the Uber and loads it onto a dingy. Every visit to the pool or beach will start with someone trying to put the towels on the chairs for you and looking for a tip. I understand it is a tough times for hotels but it does get excessive daily and you feel like you can’t go anywhere without taking some cash.
Lastly the overall unit is great. The view from the balcony is amazing.it was a great place to relax after a long day and watch the sunset. The beds were extremely comfortable which is hard to come by. The bathroom shower and tub were great. It was nice having the large tub available with the hotel hot tub out of service. The small kitchenette was a nice bonus. This is by no means a full kitchen but a microwave and fridge are great to heat up a meal. Unit has some utensils and a wine opener which was great. A nespreso machine provided us with our morning coffee.