We really wanted to love this place but it was just a miss. The check in was very smooth but the front desk personnel were a bit rude. The room looks as photographed but the rug is filthy along with couch and decorative throw pillows. I understand this is a hotel but it is also a residential building. There was no dish soap, no paper towels and 1 trash bag. I requested a pack n play and had to jump through hoops to get one as it wasn’t there when we arrived. For q building with over 400 units there should be more than 4 elevators. Be prepared to wait up to 30 minutes! The pool area is beautiful but unfortunately one pool had no water in it for several days during our stay. The security can get a bit overwhelming and unnecessary in our opinion. For the amount of money we spent for the stay I was expecting A+ service and we just didn’t get it. Overall we did have a good stay but I would not recommend and not go back.