Communication was super fast and they tried to be accommodating...the original unit was mis-listed as a one bedroom + eat in kitchen but was really a studio with no kitchen, and the back up needed a complete overhaul (broken lock on the front door, dirty refrigerator, 1 pillow per person, broken blinds, can't close bathroom door, etc). We were supposed to be there 3 nights but checked out after 1 (we would have left the first night but it was too late to find another location).