The penthouse was beautiful. Beds were extremely comfortable, view was incredible, service was eexcellent pool & beach were excellent, restaurant & bar @ pool were excellent. Only concern was Michael didn't respond to multiple messages. When he finally did, it was on the day we were to check in & he told us he had over booked the original suite with the group from the week before still checked in theough our 1 st nite. This was very dtressful as we asdumed something was wrong when he failed to alert us. The good news is he gave us the penthouse for the week which was amazing. Some problems with hot water in the shower due to "building problems" but the master bath had hot water all but 1 day. Michael did respond to messages after we checked in.