Juan was a great and responsive host. He even went above and beyond to bring us utensils that were missing in the Airbnb and a frying pan because one was not supplied in the kitchen. We truly appreciated and valued his communication and how fast he acted to accommodate us.
The Hyde resort itself is nice, check in staff was not super friendly and we felt like we were constantly being told “you can’t sit there” “you can’t go here” it was just an overall frustrating stay after paying the extra resort fee. The pool area is beautiful however the elevators take forever and there is no easy way to go from pool to beach. Beaches were extremely crowded and felt like everyone was on top of one another.