At first the apartment and neighborhood seemed nice enough. We let ourselves in and did a preliminary inspection as we got settled. In addition to the fact that there was random furniture stored in two of the three closets (which made it difficult to unpack) we noticed that there was a full/queen sized mattress leaning up against the wall and obstructing the window in one of the bedrooms. Upon bringing this to his attention, he asked us to ignore it so we did.
The real issue occurred when my 11 year old daughter discovered a used condom in the drawer of the nightstand. As a parent, I was appalled and disappointed that the cleaning crew missed it so I brought it to Patrick’s attention to ensure it doesn’t happen to another guest. As someone with many years of customer service experience, I only expected a simple apology from the host, nothing more. Clearly my expectations were too high because Patrick immediately became irate and sent multiple unprofessional messages to me, instructing me to calm down because it’s not that big of a deal. He sent over a cleaner without our permission causing delays to our plans that day as we had to wait to let her in the apartment. The situation escalated further when Patrick sent me a screenshot of my profile photo and said that the cleaner informed him that the person in the photo was not there and there was no child in the apartment. I wasn’t aware that I had to present my child to the cleaner and called Patrick to discuss this. He took things even further and began shouting at me over the phone and eventually hung up on me without allowing me to speak. With the day ruined, I tried to avoid contact with him to prevent further issues.
The following day, Patrick appeared to be experiencing rage and regret. He messaged me with his version of an apology and said he would like to get us a pizza. At this point, I was extremely uncomfortable and was afraid that he would show up at the apartment. I brought this to the attention of Airbnb and thankfully was able to get a refund for the remaining days and check into another location. I would strongly advise anyone against booking any of Patrick’s homes, it is not worth the “savings” to stay somewhere with an unstable, unpredictable and inhospitable host.