They were very accommodating. I forgot my swim trunks so i didn't get to use the hot tub. I had no issue getting checked in or checked out. The studio is decently sized and has the pull down bed is nice sized. Really not any complaints besides the pillows could be a bit better. I have neck problems so I should've brought my pillow I use for neck support. The internet wasn't the fastest at 8mbs which could be improved but i had a great stay overall and would highly recommend this place for a week get away. They were nice enough to leave me Valentines chocolates. I had a laid back time and my girlfriends liked the place as well. I hope to be back soon. Great hosts and I hope this review is received with my praise and constructive criticism as much as I could like I would prefer the soap dispenser only had soap in three different colors so bring your own hair care products