Ricardo or someone from his team was very responsive for any questions or concerns. The bldg in which the Airbnb is located is a very busy one. As other reviews has stated the elevator is an issue. Always a line of ppl waiting for two elevators that serviced 20+ floors. Staff & security for the building were very helpful. We were surprised to learn that the pool pictures included on the listing was that of the owners rooftop pool and that the guest had a separate pool which was nothing in comparison. The accommodations to the beach (shuttle, towels, chairs and umbrellas) were very nice addition. The views from the balcony were everything at any given time of day. We would definitely book again