Broken Pool/Busted Jacuzzi, Gnat Infestation and Lackluster Customer Service
I rented this property as a safe alternative to celebrate my husband's birthday with a small group of family & friends. Normally we'd be out of the country somewhere but I was seeking to create a resort like experience domestically. Unfortunately, the primary feature I used to select the property, the heated pool and jacuzzi were both broken during our entire stay. The water in the pool & jacuzzi were freezing cold. On our 3rd day, a pool guy came by and cleaned the pool but did not inspect it...later that day the water began to drain from the jacuzzi. I notified the owner who did something remotely that caused the water to begin to refill, however the problem still remained. I again reached out to the property owner the next morning before 7am but did not receive a response until the following day after reaching out again. Eventually a pool guy came by mid-day (almost 2 hrs later than I was told he'd arrive) and declared the pool and jacuzzi broken and non-functional. The owner informed me that the issue wouldn't be fixed before our stay ended and offered a meager credit for a portion of the days we stayed at the property. My attempts to reason with the owner that our entire stay was impacted were ignored and the low ball credit was only minimally increased but still didn't accommodate the entirety of our stay & frankly ruined experience, even after I suggested a balanced alternative. Being that our vacation stay was coming to an end, I conceded as I wanted to enjoy the remainder of the time we had left without the bad energy of going back and forth.
Other cons of this property were arriving to bug infestations. A swarm of around 100 or more gnats emerged from one of the garbage disposals and infested the house for our entire stay. The owner did offer an additional small credit for this issue. There were also larger water bugs in one of the guest bedrooms.
More than anything, the property owner's tone from the beginning of the rental process was curt versus courteous. Responses were often very short and at times blunt to the tune of rudeness. The person(s) communicating with me never introduced themselves so I still don't know if I was speaking with Emmett or Angie or both or a house manager person? This was prior to the pool/jacuzzi issue arising but certainly didn't help in navigating the uncomfortable discussion of their broken pool/jaccuzi. He/she/they never even apologized for a full day of ignoring my text about the pool/jacuzzi being broken and never acknowledged the delay in response time. However, he/she/they were quick to point out that our guest list increased above the original registered amount. (We had some family confirm last minute but registered all names per the instructions PRIOR to anyone arriving and remained within the 8 guests threshold.)
The unit was spacious but not remarkable. Even with the layout and location, it was not worth the "unwelcomed" vibe and lackluster customer service.