SUPER DISAPPOINTING
- poor communication
- bad smell
- mold in the booklet
- lied to guests about refund
- place is not the same as in photos
My friend checked into this property with a horrible smell of cigarette smoke & weed. She was not even comfortable sitting inside the property and had to sit outside. There is mold in the Airbnb booklet they provide (super unsafe). So uncomfortable that we had to cancel our reservation right away. They would not answer any of our phone calls, and did not want to communicate unless it was through the Airbnb app (eventually they sent us a text back). When we asked them if there is something that could be done about the smell, all the host said to do was “open a window.” They did end up promising to give us a full refund (we have proof over text message from the host), and then the next day the host refuses to give us the full refund they promised. Super unfortunate and disappointing turn of events. We never ended up getting our full refund, and did not feel the place was sanitary enough to stay in. Also the couch is not the same as in the photos.
There are some bad reviews on this property that I read before booking where the host replied saying that their poor review was a “lie” or “made up”. I am here to tell you that whatever the poor reviews say - listen to them and take them seriously. They are not lies or made up stories.