Not pleased. Upon my arrival to the Airbnb I was excited but once I entered the home I realized it hadn't been cleaned. Beds were a mess, there was a mountain of towels in the laundry room, hair and dirt on the floor, pee in the toilet, it wasn't ready. I immediately called the house manager to find out what was going on. She did not really know what was going on and have no answers for me and said she'd call me back. Come to find out somehow there was a miscommunication between the host and the house manager. Cleaners arrived shortly after we did has did the house manager and asked if it was okay if they clean around us or if we wanted to go shopping, she said we were more than welcome to stay. "Of course we are because we were supposed to be there!" How about offering us a couple hundred dollars to go to dinner so we could sit somewhere nice and wait for the house to be finished. I wanted to use the house as I was promised in the Airbnb contract. I had already spent the past four or five hours touring a park with my mom a friend and three kids and just wanted to get to the house and relax and not and have to wait three to four more hours for them to clean. I don't want to get into details because it was a horrendous experience but the house manager either has very poor communication skills or she's prejudice against people of color I don't know which one. She was very condescending when she should have been offering nothing but concessions and apologies. I was flabbergasted by the things that were coming out of her mouth and yes I said flabbergasted. Here's a tip for Andy, get a new house manager. Because and these are her words in my "reality" she sucks!