This is the first air b&b I have personally booked. My husband usually does that. I thought I could surprise him with a tropical retreat. Our past experiences at air b&b's have been spectacular. Hosts have been very responsive, if there was any kind of issue, they were in contact immediately to correct the issues. Not 2 -6 hours later. We've had hosts go above and beyond, little welcome packages such as Toiletries and coffee cups. I do understand that not everyone does that. I explained in the first chat I sent, that this last year had been especially hard. My father passed away on Christmas 2021 and my mother on Dec 26th 2021. I stressed that this vacation was super important. In that same message I had inquired about an earlier check in time. She had lead me to believe that she would be in contact with me after the cleaning was complete. After trying to contact her several times, I finally received a response. When we arrived at the property, we were glad to be somewhere safe. We were tired from having flown in on a red eye and having had no sleep. We noticed little things, like 8 lights being out in the kitchen, and only one functioning. The blinds are a bit beat up, the furniture has stains and the coffee table had a paper towel under the glass for balance, the shower drain plate shifted if you accidentally stepped on it, the ceiling fan in the bedroom did not work, and only one bedside lamp worked, the co detector was half hanging of the wall. The pool was missing parts and my husband skimmed the top, manually, everytime we wanted to use it to avoid swimming in debris that wasn't being filtered out due to missing parts. We sent her a message to inform her of these items. She said thanks for letting her know, that she only knew of the ceiling fan, and offered to bring a fan. We declined as we were fine. We wanted to keep her informed of the condition we found her home. The day before we were to check out, we placed a load of laundry in the washer for washing. When the washer was started, water poured out of the bottom of the machine, flooding the only bathroom out into the hallway. We had to use the only bath towels we had to clean it up. We informed Miranda of this issue and were very frustrated by this. She offered to have someone fix it as soon as she could, however, this was our last day there. She offered to have us do laundry next door. She claimed not knowing about all of these problems in this unit, but was sure the washer in the same duplex next door was functioning. This was just to much. When we had told her how unhappy we were, she responded that she had 250 good reviews and told us we'd be back. It's clear that this place has not been properly upkept or maintenanced regularly. We reserved this place for these amenities and not to have them in working order is not what we paid for. We became disappointed and upset with her responses as she was very flippant stating things break. She came to the property and gave us fresh towels at my request. I wasn't going to use the towels that soaked up a flood her washer created. When she arrived she went to the neighbors unit first. Then came over to hand us towels. We discussed how we could possibly come to a resolution and she thought the fresh towels were enough at that time. I asked her do a walk through of the unit with me. She did as we pointed out all the issues. She responded with saying she doesn't have time to correct any of these issues in between guests. She was concerned if we thought it was cleanly. It's hard to tell without functioning lights, and when things are hanging off walls and being balanced by paper towels, and having stains on furniture, doesn't appear clean to me. We tried to compromise with something that would work. Unfortunately she offered a discount on a future stay. Why would I want that? We don't know when or if we are coming back to Florida in the future. If we did, it wouldn't be at that unit with her for our host. I have sent pictures of the aforementioned. I have, and she has, video of the washer flooding, however, I was unable to upload it successfully. I'm happy to send it via email if possible or screen captures. Please advise on that. This was worst experience at an air b&b We've ever had. This was not refreshing or relaxing and adds to our greif. That is why I am requesting full refund. Thank you for your attention in this matter and hope to hear from you soon. Erica Koontz, CVT Small business owner