We waited 10 minutes for a front desk clerk to get there. Once we were checked in the security there were rude. We were a party of six. We had our luggage on the elevator and the last two of us were entering and he blocked two of us and put two other people on the elevator and said we couldn’t all fit. The room stunk. It smelled of cat or dog urine. The host suggested we open up the doors to let it air out. We paid for cleaning so why couldn’t it smell good? The pool wasn’t working, the water wasn’t working properly. Guests took cold showers. People cards kept not working throughout the place and you had to go to the front desk which you had to wait in line. Host told us that day about the pool and the water needing to be off. Host seemed nice but that doesn’t make the stay great. We will be staying at hotels in the future because at least they could have put us in another room. Wouldn’t recommend.