DO NOT BOOK WITH THIS MAN!!!!!! WORST EXPERIENCE EVER!!!
The place was dirty and unready when I got to the bnb after the check in time. Someone spit in the sink and left mucus, there was unclean fridge with hair in it, food crumbs in the sofa and tears in the sofa that weren’t advertised in the pictures before we booked, the bed was unspread and the host had to come back and change the dirty sheets and replace them with fresh new sheets. All of these problems when we arrived. The first day of checking in consisted of having the house keeper reclean the entire place instead of the place being ready at 3:00pm for check in like it was suppose to be. During the stay there was frogs in the place and someone in the duplex stole our door dash food order.And there was also a camera pointing to our bnb that wasn’t listed in the booking information. Just a very bad experience overall. The host said the day of checking in that he would fix all these problems and would call later to discuss my refund later. Days pass by and i never got a call, i contacted bnb support and they said the host declined the refund and also refused to do a partial refund and that i need to talk the host because they can’t do any refunding without the host’s authorization because i didn’t report the incident to the support page within 24 hours of the problems regarding the place. I honestly feel like the host knew about this policy, which i didn’t, and told me that he was personally going to give me a refund so i wouldn’t report it and just resolve things through him, knowing that this wouldn’t go in my favor regardless of all of the evidence of uncleanliness because the issue had to be reported in less than 24 hours of the incident. I called the host after to talk about my refund, he told me he’s not giving me a refund and that he wasn’t going to argue with me or fix anything despite him admitting that the place was dirty and my food got taken. When i told him that i would get my attorney involved if i didn’t get some sort of refund back he hung up in my face before telling me that whatever happened was Airbnb’s problem and not his. I’m currently waiting on another refund request to be accepted by the host and possibly will have to file another claim and file a lawsuit. Please do not book with this man. On the last night someone from his house was trying to put in the code in the keypad to the bnb repeatedly and then walked back to his house. I notified bnb support and him and he never responded back. He is very childish and will take your money knowing he didn’t provide the best service. I spent a decent amount of money on this place and the cleaning fee just for it not be clean and food being stolen. He knows he’s in the wrong, he just doesn’t care nor wants to do the morally right thing. He knows he tricked me long enough for the bnb refunded policy to not be valid. How are you so willing to refund at first but once 24 hours passes you don’t care to refund even after admitting you’re wrong ?? Again do not book with him. Very unprofessional!!!