Overall, we had a delightful vacation. The photos capture exactly how the house is: modern, elegant, full-of-light. The pool + the spa were spectacular: clean, warm, inviting. We had a great time. The owners were incredibly responsive and kind. We are appreciative of their efforts.
That said, I'd give this place 3.5 stars as it needs a bit more thoughtful upkeeping. For more than $500/night, I would hope that the owners spend a bit more time attending to the property. A few things that stood out:
- We found several long hairs in our bathrooms and towels (though none of us have long hair). It seems like the housekeeping overall did a nice job cleaning the place but missed out on the details.
- The audio system (Sonos/Alexa/BT) was very finnicky. The instructions for these devices were confusing. Two out of three speakers by the pool were stripped off and one of them was not working. Yes, this is a luxury but for the price you pay, I think you should expect a tip-top place. When we contacted the owners, they quickly replied and had to give us their own log-in info, which feels more complicated than it needs to be. If this is what each guest has to do, this info can be provided in the instructions for the house.
- The app for the vacation house, which you have to download ahead of time, is glitchy. The information about how to heat up the spa on the app was wrong and different from the info provided in the physical booklet. It would be nice to double-check the information provided.
- There were tiny (nice smelling) shampoo and body wash provided. For 4 people for a week, these can be increased. Body lotion would be a nice touch for a summer house.
- Overall, the kitchen was well equipped but lacking in intuition in terms of the setup. It would be good for the management to spend a day walking through the space to figure out how it can be set up in a more comfortable manner. Currently, it feels like no one has ever lived in the space and it was organized in a less-than personable manner.
Again, I recognize that these are extra details and above and beyond many Airbnb amenities. That said, for the price of a fancy resort, I think it would be good for the management to go through the house, take care of some of the smaller details, which would provide a perfect experience.