The place itself is a real jam nicely isolated from the rest of the neighborhood, with a cosy little swimming pool. Unfortunately, due to the hostess, what should have been a relaxing family retreat turned into a disaster. To the point that we had to cut our stay short. Neither my wife nor I have ever experienced anything like this with any AirBnb host in more than 10 years of using it.
I had a week-long conference at FAU and decided to take my wife and 2-yo son with me. This place looked ideal, as it was both reasonably close to the university and the hosts claimed they loved kids and were very kid friendly. The owners live in the house and rent out a suit that includes a bedroom and bathroom. I would leave for the conference in the morning and come back in the evening.
Debbie indeed appeared friendly when she greeted us, but turned cold very quickly. She never asked if we needed anything, especially the breakfast stuff. There was ground coffee and four bottles of water in the fridge, and that was it. Of course, we bought everything we needed in a grocery store, but this was in a striking contrast with our previous experience.
On day four, during our son's nap time Debbie was having a business conference call in her office - right next to our bedroom door. To say it was loud is to say nothing. My wife asked her to turn it down twice, but was bluntly ignored, with the response that the call was really important. When my wife called me, not only could I hear (over the phone!) Debbie speaking behind the door, but also all the other call participants. It appeared to be some really loud speaker. I texted Debbie and asked if she could kindly use headphones, to which she responded that she didn't have any. I asked her to find another solution, as the little one really needed to sleep, but she neglected to respond.
After the call, Debbie didn't even feel a need to apologize for the disturbance and appeared pissed that her business call was interrupted by my wife's polite request. She didn't hesitate to say that the business call was her way to pay the mortgage, that it was her house and she was entitled to have her business call wherever and whenever she pleased, that our 2-yo was annoying, that the money she was getting from us was not worth it, and that she would not mind if we moved out any time.
Needless to say, this is what we did, despite a huge inconvenience. Luckily, we were able to find another accommodation, but I had to miss a significant chunk of my conference because of all the hurdles with rebooking, packing and moving. Surely, my wife and son were not happy either.
Honestly, I'm still in shock and can't believe this actually happened to us. Avoid this host!