I WOULD NOT RECOMMEND THIS HOME!!! Let me start by saying I understand plumbing issues can not be predicted. However the way you respond to a paying visitor is super important and this host was the worst. The FIRST time using the toilet it didn’t flush & the FIRST time using the shower it didn’t drain. This was the first night of my stay. I immediately contacted the owner who told me that it was working before we came and there may have been something that fell into the toilet. She said wait a while and let me know what happens. I’m like whattttt? So I responded and ask what should I do in the time being with her home only have 1 BATHROOM! She said that her guy can’t come until the morning. So I was forced to go to bed without a full shower and no option to use the bathroom at all. I informed her to have a plumber come at 11am so I could arrange to not be there to avoid human contact due to COVID 19. The guy ended up being her husband and they attempted to fix the issue themselves. This is the next day and still no shower. I had to visit stores near by that morning to use the restroom. After hours of waiting I called her to get an update around 2pm so I can come back and finally take a shower. She didn’t answer. I finally just decided to go back to the home where she was waiting in her car. She advised me she got in contact with a plumber and they provided her a estimated time of arrival up to 6pm. She called the plumber to have me speak to them to confirm if an actual time can be provided. They told me that they would call her 30 mins before the plumber can come but can’t give an actual time. They also confirms the plumber wasn’t contacted until 1:45pm to put in a work order. I was soooo upset because the work order should have been placed immediately when we let her know about this issues. There are plumbing companies that work 24/7. Instead of saying I’m sorry she offered me to stay an extra day for free or my money back. I agreed to the refund. At this point with no empathy and her lack of urgency in fixing the issue I just wanted my refund so I can book a place without plumbing issues. She made it seem like that was okay but when calling AirBnB they told me she was updating them with reports of the issues being fixed and everything was okay. At one point she even said you can use the restroom it will be cleaned anyways which wasn’t smart because she was looking at a full toilet while saying that. I was completely shocked during this whole time. If I’m an owner of a home and I have people paying to stay at my home I will do everything to make sure they are comfortable. She was only worried about what this fix was going to cost her and didn’t show any care towards the fact that I hadn’t been able to shower for 20 + hours And NEVER apologized not one time. The plumber finally got there around 4:30pm and the plumbing was fixed until a little after 6pm. Still no sorry and she was confused at the fact that I was still leaving after already agreeing to a refund. This was the worst experience I have ever had with an AirBnB owner and if you know FL it’s humid so the entire time I felt dirty and uncomfortable being around her and the plumber. What makes it worst is I couldn’t just leave because of the messages she was sending AirBnB as if I was okay with waiting around while she tried and figured out the plumbing issues.
I hope this experience teaches her that when you have an investment property you are renting out to people the people come first. She needs to learn how to be empathetic and not tell people it’s going to cost her a lot to fix as a respond to “I haven’t been able to use the restroom or shower for 20+ hours” THE WORST PART OF IT ALL WAS THIS WAS MY BIRTHDAY TRIP AND THE ENTIRE DAY OF ACTIVITIES WERE CANCELED BECAUSE SHE MADE ME WAIT FOR HER AND HER HUSBAND TO TRY AND FIX IT INSTEAD IF CALLING A PROFESSIONAL. I hope no one ever has to deal with this! She will not care!