Buyer Beware. I advise anyone looking at this place to avoid ANY property from this host. My husband arrived at the property first. The apartment had not been cleaned from the previous tenant before the check in time so the housekeeping crew arrived after he did. One of the crew told my husband to let them know if he needed anything else and he asked if that included housekeeping (as our reservation was for 27 days.) After a couple days because he had not spent that much time inside, my husband reported to the host that he needed housekeeping to come back as he realized they had done a poor job (shower not clean, dirty dishes in the cupboards, foul urine smell in the kitchen area, floor was dirty.) The host then said that the crew had hurried through because my husband made an inappropriate comment (he can only assume that it was asking if that included housekeeping to return as they had no other interaction.) He told the host that was not true and explained what had been said and if the state of the apartment wasn’t resolved he would have to complain to Airbnb. Their immediate response was ”we want you to leave, we are cancelling your reservation, we will give you a full refund.” After I missed 3 phone calls one day later at night when I was sleeping, do not disturb on my phone, Airbnb cancelled our reservation without ever talking to my husband or myself. They had also sent an email which I responded to explaining that I was going to sleep and if a phone number was given to me, I would return the call the next day as I would be flying and not sure when I would be available. 3 days later and I have yet to talk to anyone at Airbnb who could actually help me because our issue was “escalated” and that team member has to call me. Airbnb has not returned my calls or emails. Not great customer service from Airbnb either. We did not stay and just received notification of a refund which is $600 short of what was promised. My hopes are not high that this will be resolved either. This was not my first reservation with Airbnb but will be my last.