When I booked the listing I explained to the hosts that we would be arriving after 8pm as we were coming from our of town for a wedding. Checked in almost midnight, another couple was also checking in that time. Upon check in as we are trying to settle in there were cockroaches all over the place. I messaged the host to let them know we were seeing roaches and there response was that they didn't see any when they were there and there was spray under the sink. I sent a picture to the host and they said to fog the place. Mind you I have an infant with me and this is not an acceptable solution. We killed the roaches we could. The microwave was FILTHY. Thankful we had Lysol with us so we cleaned it (needed it to warm the babies feedings). The shower was so tiny you can barely turn but on the scale of everything else that was the least. We ended up adjusting the reservation to end a day early because I was not comfortable staying in an environment with my crawling son that had roaches. When we asked them for a later check out while we got our bearings and looked for another Airbnb or hotel they offered one extra hour as they needed to get the exterminator to come see the listing and had already rebooked- that's fine, good for the next guest I guess. We ended up checking out earlier than the 11 check out time and left the listing in better condition than we got it. I expressed to the host that it was off-putting that their responses to our experience at their listing lacked compassion and empathy and they said they felt disrespected that whole we were driving down we did not update them and that at 1 something in the morning we were messaging them about ONE cockroach. They also stated because we checked in late despite them knowing they could have "TAKEN OUR MONEY AND REFUSED US ENTRY" when I advised them of our concerns. I was taken aback. Not once did these people offer an apology for their cockroaches. That was the worse part for me. Did I want them to get up and fix the issue? NOPE, but they needed to be aware, can check it out in the morning. But as I was told, they work full time so I guess I shouldn't be bothering them with that. I am hoping the other couple who checked in with us did not also get the same treatment for checking in late. We all know with Airbnb you have to report issues within 24 hours. As a host I have always tried to help my guests so to experience this was pretty horrible. I can honestly say I will be using hotels in the future. I DO NOT RECOMMEND THIS PLACE OR THIS COUPLE. If you are ok with roaches have at it though. If you are ok with people who lack compassion in resolution of issues then have at it. If you are on with people who want you not to complain when there is an issue and who threaten to take your money then have at it.