Our stay at Casa del Ojo started out fantastic with Noelle and Tom accommodating a short notice booking. Our experience started to deteriorate shortly after we arrived as we heard strange noises in the house, mostly in the kitchen and attic areas, which we initially tried to ignore as any new place might have sounds differing from what a person is used to. But by day 4 of our 14 day stay, we identified sounds as some type of rodents, so we immediately notified our hosts. They arranged for an exterminator to investigate the next day, as it was currently a holiday. We spent another 6 days in the house, trusting that the rodents were, or were being, eliminated, but after seeing a large rat-like creature AND evidence in the kitchen (huge hole in a bag of bread and rat droppings on the kitchen counter) we requested an alternative solution. Noelle and Tom offered we could move to a less convenient location, This Must Be The Place, and extend our stay on them for a few days (as the paperwork for the newborn we were in the process of adopting wasn't quite complete, so we weren't able to leave as soon as anticipated). We faced a few much less dramatic issues (locked out of house due to low battery in smart lock, and frequent loss of internet connection) at the second location. Throughout the stay, Noelle and Tom were prompt with responding to any concerns or questions we had, and attempted to address issues. We requested a partial refund (in addition to 3 nights we stayed at no additional charge) to offset the rodent issue we faced but this has not come to a resolution at the time if this review. Without the rodent issue, this would have been at least a 4 star stay!