My mother passed away as I was driving from CT. to Florida. Robert refused to refund me any of my stay, not even the cleaning fee. I understand the cancelation policy, but human decency is another thing. Robert told us to contact AirBNB, we did this. They spoke with him and he REFUSED to refund us ever a portion of the trip. Unfortunately I think this host is not a a person to be trusted or depended on, no decent human emotions here.