Since the moment we entered this place, we had non-stop issues. The parking in this building is valet only, and it is always backed up. There are signs by the elevator that say "4 people max and masks required" but 10 people jam themselves into the elevator, some try to enter with no masks and security which is always there at the bottom never try to stop or regulate this by telling people to follow the building rules. Some hours during the day, it takes 20 minutes for the elevator to arrive and then another 15 min to get down 37 floors as it stops at each one and more people stuff themselves in. When we entered the 2bd 2 bath unit, the toilet clogged the first time it was used. We wrote Ricardo, but never heard back about it. Wifi gets disconnected every day at 12am, we've complained several times to the host, but he just told us that he's not aware of this issue. Then we noticed a beeping sound coming from the refrigerator, wrote Ricardo, and didn't hear back for several days. Then the second toilet clogged, we also wrote Ricardo, and never heard back. Finally he appeared and sent a maintenance guy who said he needs to send a specialist as its a "very fancy refrigerator" that only an expert can fix. Then we spend all day waiting for the specialist who showed up 2 hours past his appt window and spent 2 more hours with him. Last I checked this is the property manager's job, not ours. After this Ricardo called us and said the specialist needs at least 10 more business days to receive the part. I said we will not be able to stay as we can't sleep at night or enjoy the apt during the day, and he offered us a refund for the unused nights and $500 for the nights we stayed for the inconvenience . Now Ricardo is completely denying that there was a beeping noise, although there are 2 witnesses who came by and saw it and is not giving any refund essentially stealing the rents we paid. Beware of this management company!! Fraudulent vendor!