Here is why I rated things the way I did. Checkin was low because we booked 2 bedroom and received a 1 bedroom night 1 and then switched to a 2 bedroom for the remaining nights. The Wyndham reasoning for this was they were overbooked. The manager was to call me the next day and we never received a call. I had to go to the front desk day 2 to talk to the manager and he was too busy to talk to me in person but eventually called me to tell me that since we booked through airbnb we had to go through the owner for a refund. He would work with the owner on what they would refund him. Communication (rated low) from the owner was slow and all we received was a $50 refund from him. The area was nice as was the resort. *****Caution the resort do pull people and try to have you sit through a 45 minute seminar to sell you their points. They say it is low pressure but it isn’t. They will hound you over and over again to get you to sit through the presentation and offer you incentives to do it. Be aware of this. The resort has a small snack shop and a bar. There were several pools and hot tubs and they do various activities each day. The pools and hot tubs are open until 10:00 pm and no later. The maid walked into our room even though we had the do not disturb sign up. My husband was in the room and just finished showering and was thankfully dressed. We had only been in the room 1 day and didn’t need or ask for maid service. With several little things and the 1 big thing I could not give the experience or stay a 4 or 5 star and feel I am being generous at a 3 star.