Pros:
This location and view is AMAZING! The amenities are great. The pool area is gorgeous and the brunch buffet was incredible! Even the beach area was nice and we were able to text a number (we asked the attendant at Esteban's beach chairs) and they would bring drinks/food to us at the beach. Overall we had an amazing time because we focused on the positive, but read the cons below to be prepare for possible frustrations.
Cons:
Check-in was long and not as pleasant. Maybe the staff is tired of dealing with different tourists for private owners of different units/Air BnB, so they certainly show it with a negative attitude even if you ask simple questions. Having to Valet the vehicle for us was inconvenient because if you need to get something into/from your car, you have to wait for the valet to bring your car to the 2nd floor, and the elevators in this place are horrible. 3 working elevators for a 40 story building often times lead to a 20 minute wait. We heard the frustration of people every single time we were in the elevators. It was pretty bad during our stay. In addition, we paid extra for a late check out (2:00 PM) but the front desk deactivated our keys at 10:00 AM so when we got back from breakfast, it took about an hours plus for us to be able to go back in (escorted by security) and be able to get our belongings which ruined our original plans for our schedule and the reason we paid for late check-out. The owner said he had emailed the front desk, but the front desk denied it. We were told we'd have our late check-out fee returned (which we appreciate from the owner), but the inconvenience and embarrassment of this was way more frustrating than the fee we paid.