Upon arrival we were unable to check in immediately because the front desk staff said the host had not sent over any information. We tried contacting the host via email but she didn’t respond right away. We ended up waiting in the lobby for about 45 mins until the issue was resolved. Front desk staff was extremely rude. Not only were they rude to us but other guest coming on and out. We had to pay an additional $60 fee to access the pool and beach gate. I was unaware of this fee when o booked. They have A TON of rules, don’t don’t come in from the pool or the beach wet, use service elevator if your coming in from the pool or beach, etc so many more things they will charge you $100 for.
Overall Susanas apartment was nice and it was clean. It would have been nice to know she didn’t provide wash cloths so we could have brought some.