Before writing this review, it needs to be noted that isn't about the actual property. It is about the host herself. Unforeseen water damage on the property prevented us from actually staying but the host went above and beyond to make sure that not only did we have a last-minute hotel reservation (which she handled), but she reimbursed us for the stay and fees without question. There was never moment where we weren't contact, and she handled everything as a true professional while taking care of her customer. The property issue was clearly out of everyone control, and she was very helpful in moving forward from the issue.