The communication upon check in was horrible. It took from 3:30-6:45, to actually get the information to get into the room. After several attempts of reaching out to get lock box info, and being told to check my spam folder I was finally told to check in at the front desk. Should have been told check in is at tower 2, which is the residential tower. At tower 2, we were told vacassa needs to resend the reservation request because it was not there! Over two hours trying to get the information, missed meeting friends, and a dinner reservation at 6:30. The Women checking us in at the ”W” was wonderful. Very helpful, and she mentioned this happens very often with Vacassa.
Rugs should be deep cleaned, or replaced in the unit, lots of stains. Kitchen is well stocked with pots pans etc. would be nice to leave a packet of coffee for first morning. Views were amazing! You get two chairs at the beach. We were told by the “W” to just ask for four (since there were four in the two bedroom apartment) but when we arrived at the beach the gentleman told us no, $18 a piece for two additional and he prefers cash. At this point I was not going to argue, but pretty annoying when others that were not staying at the hotel showed up with there own towels and just grabbed chairs.
I would not stay at this property again because of the horrible communication with check-in. Vacassa should have had all of the information, and not wasted half of my vacation day.