When we checked in the apartment was very dirty. We contacted the host about this, and he responded that he could not do anything about it (?) because Hyde was in charge of the cleaning and did not allow external cleaning companies. He said he was going to call Hyde and suggested I should also continue calling them to request their cleaning service. I called housekeeping in the morning and afternoon over the next days. Finally, someone came to clean the apartment on day 3. They did a very poor job. They said that if we wanted a deep cleaning, the owner of the apartment should be the one making that request. At that point we gave up. Also, to note is that, during the weekends we had long waits for the elevators. To the point that many times we just took the stairs (we were on the 23rd floor) after waiting more than 15 minutes for the elevators. On the positive side, it is a nice apartment with a great view, and it is just across the beach.