I have four main complaints:
1. The biggest downside to this AirBnB is that there is no on-site staff. When I had questions, I had to text a number which replied with generic responses. Additionally, there was no “check in” process. I just got a text 24 hours before with my room assignment and my key code. I didn’t receive any information about the WiFi or how to navigate the property. I had to search through the whole building to find my unit. One of the other guests pointed me in the right direction.
2. I wish I would have known that this listing was more like an extended stay than a hotel. Upon check in for my 3-night stay, there was a half roll of toilet paper and no shampoo, shower gel or iron as advertised. The toilet had “hairs” on it and there were dead spiders in the corners of the room. I texted the number for more toilet paper and was told that “We absolutely wish we could deliver extra toilet paper but the apartments are stock with the essentials to get you started on your stay. Please keep in mind that we don't provide extra supplies after your check in. Our guests then replenish as needed.”
After this, I stopped reporting any issues to the number and dealt with them myself. I saved money by staying here, but I wish I would have just spent an extra couple hundred and stayed in a hotel.
3. I thought I was going to feel very safe during my stay because once I booked, I was promoted by text to fill out a separate “check in card” that was not affiliated with AirBnB (I’ve never seen this happen before with any other AirBnB) which made me detail who would be with me during my stay and it also made me upload a copy of my photo ID.
Once there, property didn’t feel safe or secure. The gate near the pool leading to the street was broken and always hung open. On my last night, I saw a homeless man sleeping in the back patio on a pool chair.
4. The listing also states that the AirBnB has the following, but it actually did not: plush day beds (just chairs, some broken) and a heated pool (pool was very cold).
I don’t think I would stay here again knowing what I know now. Yes, the property is cute, the pool was nice and the location was convenient, but everything else I experienced far outweighed the good features.