The unit appeared visibly clean, but we chose different accommodations due to an unpleasant cigarette smoke odor (as in if occupant(s) had smoked previously). There was also an air freshener type smell noted, which would have been welcomed, but we found it a bit strong. We notified the landlord of our observation and sought other accommodations due to such odors. After messaging the landlord, they disagreed with our observation. A refund was requested (as we not on the premises more than a few minutes). No refund of any amount was given due to the strict cancellation policy.