Booked this house for 9 nights for my birthday/family vacation. We had to leave day 4 and go to a hotel…. Upon booking , I Sent in the names of every person who would be in the house per their instructions. As soon as we walked in and saw the bedsheets we couldn’t believe it. They were dirty & stained. The pillows had no pillow covers and they had yellow stains, some had boogers, and black spots that looked like dried up blood. We spent the first night laying on towels we brought from home and no pillows. The next day they sent new pillows and new bedsheets. Day 2 the AC stopped working, they sent someone to fix the AC and 15 mins later, the AC Broke down again, we spent 3 terrible days and nights in 85 degree temperature. Sweating so much because there was no AC working. I also had to spend $40 to get a small fan delivered to me from cvs and it was still extremely hot in the house. I never got refunded for that. By day 3 it was still 3pm and they hadn’t sent the AC technician to fix the AC. We had no choice but to stay by the pool to cool down. The last straw was the roaches. My sister went in to take a shower and had a major panic attack as there was a huge coackroach crawling the shower walls. They sent a pest person but we’ve had enough of the dirty conditions of the house. After requesting a refund to relocate to another property, the host attempted to say we broke the rules by throwing a house party and saying that the AC wasn’t broken. Evidence (pictures and videos) submitted to Airbnb showed that wasn’t the truth.. The pool is amazing and was the only thing we loved about the property. The host unfortunately seemed very careless and had terrible attitude when I spoke to her on the phone about the refund since we had to leave to hotels and having to split up with my whole family. I would not recommend dealing with them.