We just returned from a seven night stay (3/23-3/30). I will try to make my review as fair as possible. Before our stay, I emailed to confirm that the pool is heated. We knew our kids would be in the pool 24/7. I was told that it is heated on a timer all day. The day of check-in the owner messaged me and told me that we may notice some dust-like particles in the pool since there had been a repair on it a few days prior. Ummm, okay. Upon arrival, the kids get in the pool right away. It’s freezing but we are in Florida so we deal with it for a little while. I called the property manager and ask if there’s a way that they can turn the heat up. He is beyond kind and says he can come over and take a look at it. This is around 8 o’clock at night. He arrives and tells us that the filter isn’t even running therefore the whole system is not working. He attempts to fix it but tells us that the pool company will likely have to come in the morning to resolve the issue. As he is outside looking at the pool filter, we noticed water dripping from the dishwasher. We open the dishwasher to load dishes and water starts pouring out of the bottom. So now the property manager comes in to look at that. He thinks possibly the filter was clogged so he takes it out and cleans it and runs the cycle. Before he’s finished looking at the broken dishwasher, my friend realizes that the TV in one of the bedrooms doesn’t work. We tried all the outputs and inputs, the property manager even went in and attempted to resolve the issue. No luck. This is now around 930 at night there are kids that need to go to pad and we have issue after issue happening in this house. I emailed the owner and asked them to please call me as soon as possible the next morning and laid out the issues we were experiencing. They did call in the morning and I missed the call so I called them back early afternoon. Before I called them around lunchtime I opened the refrigerator and took some thing off the top shelf and it was covered in water. There was a huge puddle that had leaked from somewhere. Come to find out, the refrigerator door pops open every time the freezer is opened/shut and vice versa. We noticed this a timer too but thought maybe one of the kids had gone in the fridge and not shut the door. I did speak with the owner early afternoon and I was very upset. They were very kind but also somewhat defensive saying that they had all five star reviews and no one told them about these problems. She asked me what I wanted her to do and I said I don’t know! It’s not my house!. So we had been here less than 24 hours at this point. They did tell us if we wanted to leave they would refund us for the remainder of the trip. Ultimately we decided to stay since we had already bought all our food and completely unpacked. Not to mention anything that was available last minute was quadruple the price that we had paid. The pool was fixed that day and the dishwasher worked fine after it was cleaned. The refrigerator continue to pop open every time it was open and closed so we propped a stool in front of it for the remainder of our stay. Other small things need updating throughout the house, one of the blinds broke when we opened it, one of the shelves in the shower is not sturdy, the drain cover in the shower is not attached. And one of the main things aside from all these issues is that the beds are horribly uncomfortable. The two king beds are bad and the two twin beds are beyond awful. You can feel the springs through the mattress. I would like to reiterate that the property manager was amazing, his name was John. And the hosts were accommodating when they knew of the issues. However, that is just an obscene amount of things to have to deal with in the first 12 hours of a vacation. I shouldn’t be having to call property managers and field phone calls from owners and worrying about repairs in a house that I am paying to stay in. The owners seem very disconnected from what is going on at that house. I think with a small budget they could put a little bit of work into it and make it a really nice place to stay. Nothing is particularly wrong with the backyard but it lacks any welcoming features. There was an outdoor dining table, two Adirondack chairs and one lay down lawn chair that is literally ripped and falling apart. The location was actually very nice. It’s located in a clean, quiet neighborhood. Close to target, Walmart, and about 10 minutes to the beach.