Read this and the January 2021 reviews before you book this home.
Unfortunately, our stay at the Pompano Hideaway was extremely disappointing. My family was really looking forward to staying at a beautiful waterfront home, but when we arrived we were shocked to see the condition of this place. The walls were dirty and the house needed painting. There were bugs in the ceiling light fixtures and the kitchenware was dirty, old, and in poor condition. The living room furniture was soiled, and we used bed linens to cover the couch so we could sit on it. Most importantly to us, we could not use the backyard as we hoped because the backyard furniture (couches, chairs, and table) was moldy and dirty. These are just the standouts of the problems we encountered.
Sean misrepresented this property. We reached out to Sean before we booked regarding two questionable reviews from January 2021. In response to one review, Sean had assured us that the pots & pans and cleaning team were replaced. He claimed that the second review regarding the condition of the home was “fabricated,” and provided an unflattering (and in retrospect) rude review of the renter. I hope he does not say anything like that about me! It turns out, the renter’s review was quite accurate.
We called the property manager within minutes of arrival due to the dirty pool, torn screen door, kitchen utensils, and unusable pots and pans. Sean called these issues my “challenges” and said they would work to alleviate them. During our stay, we were provided with a new set of pans and cutting boards, and the pool was cleaned. These were the only problems addressed. As a result, the common areas were not usable, making this an undesirable home. This home could be amazing, but they have really let the property go.
We requested a partial refund but Sean said it is excessive because there was no significant damage. The significant damage was the impact on our stay. We chose to stay in a home in Florida rather than a hotel to spend time with our family during these challenging times. Being unable to use the outdoor furniture, have our family in the living room, or use most of the kitchenware significantly damaged our stay.