We were very disappointed with our first Airbnb experience. Here are the pros and cons.
Pros: great location! Better than we hoped for. Right by the boardwalk with lots of restaurants, great food, great beach. The rooftop pool is better than the photos (which are great!). It’s massive, hot tub, bar, lots of seating, shade, great views, high end. The kitchen had what we needed. We had to google how to work the oven- it was so high tech and expensive. There were beach chairs and an umbrella to take to the beach. We used the king bed and 2 sofa beds for our family of 5. plenty of space.
Cons: the host was terrible. They were largely unresponsive and I have no idea how they are superhosts! We reserved a crib and high chair in advance and were reassured there would be there. I even sent a message when we landed and again later to double check. They never responded. We were upset when we arrived late and had nowhere to lay our child down to sleep. I called and they wanted to bring it in the morning. But how would we and our child sleep? So they brought it at 2am. They brought the high chair the next morning and it was new in a box and we had to set it up. We didn’t have a screwdriver so we could only do so much. The sofa beds weren’t made even though they knew we’d need them for the 5 of us. The floors were filthy. Clearly not mopped and likely not swept. Two large bags of trash were left. No face cloths, only large towels and hand towels. No instructions on where the pool was located (different tower) or where beach towels were. When I sent a message, they wouldn’t respond. Ignored me. To top it all off, when we arrived the valet was upset that the host wasn’t meeting us to let us in. They told us this has been an issue and someone had to wait an hour to meet the host and be let in but he let us in because we have an infant. The door was propped open which didn’t feel safe. It wasn’t a good experience.