Roberto told me after check-in time that the property would no longer be available (he said there was flooding in the unit). He tried to keep communication off of the AirBNB app, repeatedly trying to text or call me on my personal number (AirBNB should not give this out). Despite being unable to provide me lodging, Roberto refused to cancel the booking and refund my money. He made me complete a booking with a friend/neighbor of his (with a minor increase in price). As it was late and I was in danger of losing the ~$360 payment, I had no choice but to do as Roberto told me; he said that AirBNB directed me to do this, but I suspect he might have lied and committed fraud. Only after being forced to make this other booking and me reaching out to AirBNB did Roberto finally refund my money. Aside from the fraud and trouble, Roberto was unprofessional and insulted me when I asked for compensation in exchange for all the extra drama and work. I advise others avoid this host.