The hosts respond quickly and are very helpful. There are two units in the area where you will stay and there is a shared entryway, but private suites after that. You do not have your own control of the thermostat, but the hosts will adjust it if you ask. There is a fridge, microwave, toaster oven, and toaster. There is laundry access but you need your own soap. The space is clean and homey. Overall we enjoyed our stay.