So I requested an early check in which I wish to note is not mandatory for the host to honor, I called several times and was told on numerous occasions that I would receive a call within 30 minutes. That call never came. So at 4:10 I realized I did not receive the check in instructions which should have come to me by 4 as I was about to call I received an email with the instructions around 4:15. I headed to the address which was a bit challenging because they did not provide the exact address but rather the address for the leasing office (weird) so I had to call an agent to guide me to the address. Once there I opened the door and was immediately hit with the most pungent smell I’ve ever come across!!! It smelt like something died and they dumped gallons and gallons of bleach to cover it up!! Immediately I called Kasa and told them there was no way I could remain there, surprisingly they were very understanding which made me wonder if they knew prior to my arrival that the unit was STINK!!! There is no wayyyyyyy the cleaning crew could not have told them. Anyway whilst in the unit I observed a work table with a drawer missing and the smallest sofa I’ve ever seen!! After a few minutes I was moved to another unit which was better laid out and smelled clean!!! Perfect right…not so quick!!! I used to washer to wash a few pieces of clothes only to discover that the dryer was not working!!! Just my luck anyway I called them and said “hey the dryer is not working” as it was after 6 I knew they wouldn’t be able to send someone so I was prepared to wait until the next day. For three days (I left on the third day) they made promises each day that a technician would come. I realized on day 2 that what they were doing was “buying time” telling me someone would come and dragging it out till the very last day of my reservation. So on day three I said if someone doesn’t come by 3 I would leave, no one came and I left. On top of that the unit had a pest problem which they did not disclose, how did I find out well my daughter found the little yellow paper the pest control people left behind detailing the issues and the remediation works!!! My daughter saw insects flying around in the tube and I did see a roach. Kasa was very accommodating they gave me back my money for the unused nights and additional funds for the inconvenience but what shocked me was when I got a request to pay a pet fee!!!! I’ve NEVER had a pet I was confused!!! I had to inform them that any issues with pest and pet had to be in relation to the pest control issue they tried to remediate which had nothing to do with me!! Of course they agreed to drop the claim. I will say this the Kasa staff are accommodating and kind HOWEVER the apartments need a complete overhaul, the broken furniture needs to be disposed of the units properly cleaned and they need to be honest about issues with the units. I hope this review can truly help someone make an informed decision. I find the reviews on this platform are all glowing and not objective that’s concerning because it makes them unreliable.