We were looking forward to staying at this property.
After booking, my reservation was accepted, and I was provided the check in time. We were excited as everything aligned perfectly!
Two minutes prior to check in I was told the unit would not be ready and everything went downhill from there.
I called, texted, and tried to get a definitive answer as to what time the unit would be ready, but the staff never (even to this moment) did not give me a timeframe. It was over an hour later and they were still trying to convince me to leave my items and to return later after I made it clear that was not a part of the arrangement.
Eventually, after all the back and forth I asked to cancel as we had to move along with our plans, and they then refused to refund my money.
They charged me for a unit I never checked into because THEY did not have it ready for me to check in because they allowed the previous guest to have a late checkout. Which I understand, however that should’ve been communicated to allow me the opportunity to decide if I was ok with it instead of agreeing to one thing, changing it last minute, giving me the run around and taking my money.
I'm surprised at this business practice.