Reut was was very understanding when we had to change the reservation to a different date. She did go out of her way to be accommodating. When we arrived there was some technical challenges and communication misunderstanding & Reut and I were able to work it out. The place has a nice view and centrally located to everything that I am familiar with. Although not Reut's fault, I didn't find the apt building to be the right fit for me. There are only 2 elevators and it is extremely slow moving. Since many people are tired of waiting, the elevators can be overly crowded and many times stop at every floor. I didn't always feel comfortable and had to take the stairs at times from a high up floor. In addition, the walls are extremely thin and unfortunately heard noises, conversations and music from the neighbors. Just want to be clear that this is not a reflection of Reut but rather a personal preference.