I carefully selected this location for my sisters 40th surprise birthday. The reviews were on point, and since I already live in Aventura, Florida and saw this place being built, it was important to me that my sisters who traveled 14 hours from Canada, have the best experience. The location was impeccable, as the beach was nearby, and the shuttle drove them and from the beach. Valet was kind and very efficient, never leaving much waiting around time. The food in the restaurant was delicious, and the service was quite impeccable except for a few things. Pool was quite clean and the water was warm. Fantastic on that front.

Upon arriving the bathroom was not clean, towels were strewn on the bathroom floor, the bathroom shower walls were dark and dirty while there were tampons left in the trash. It was clear that the bathroom was not cleaned. After having taken photos, and quickly sending them to Natalia, she quickly remedied the situation as she had contacted the manager of concierge. Within minutes they quickly arrived, and came back within half an hour to clean the bathroom. They were extremely apologetic and shocked.

Another small thing that I noticed was the empty fridge. Having traveled that far across Canada, and being thirsty and hungry, there was not one bottle of water in the mini fridge. I think the essentials are quite important when staying in a residence: wine opener, water, utensils, or whatever the tenant needs to feel comfortable and at home!

Other than that , after I got over the initial surprise, I felt quite pleased, and would return.