IF I CAN GIVE THIS TRIP NO STARS I WOULD! Me and my family trip was completely ruined because of this air b&b. From the very first day we had an issue with the cleanliness. There was feces in the toilet. And what also appeared to be seem in on the bedsheets. The other room had many stains all over the sheets and pillowcases. When we contacted Mr. Taylor he told us it was one in the morning what can I do about it right now. He told us there was clean sheets in the closet but we did not want to touch the dirty sheets at all. He simply brushed off the situation and was no help at all. Air B&B customer was no help either. They told us we had to deal with it for the night to give Mr.Taylor a chance to fix the situation. That night my family and I had to stay a night in a hotel because no one felt comfortable sleeping at the air b &b. The next morning when speaking with Mr. Taylor he told me that he is sending over a cleaning lady. He then laughed at the fact we stayed in a hotel that night and said “that’s strange.” Later that day he apologized about the sheets by saying sometimes the cleaning lady forgets about the pull out couch.
Out of the 5 nights we had booked we only spent one night in the house. We end up buying blow up mattress and sheets to sleep with. After the only night sleeping there we were robbed! The robbers easily got in the door with no signs of force entry which lead me to believe that who ever stole the items might have had the code to the door. Many things were stolen from the property. Laptops, speaker, purse and wallet with all the contents, iPad and pencil, AirPods, clothes, bags, shoes and even a birth certificate. When we made Mr. Taylor aware of what happened he didn’t seen to care at all. He had little to none interest in the situation. He never called to make sure we were alright. Or to even check on ours and his stuff. We had to stay in a hotel for the last two days. Since we weren’t able to get the police reports and case opened till late in the day. We were not able to actually get in the hotel until 6 in the morning. We had to sleep in the car until we was able to check in.
Air B&B has not been much help either. They are not trying to help get any of our stolen things back. They told us to see what our insurance can do about our things. They said they don’t have insurance to cover these type of situations.