My family and I had a poor experience with this host. My family and i were in town for my uncle’s, my mother’s brother funeral. We drove over ten hours and then to add an unnecessary stress to the situation. In the beginning, prior to my reservation, the host was quick to respond and offer us his availability when asked. He stated the AirBnB was available but needed to be cleaned; which was acceptable, understanding that this was a last minute reservation. After four hours from that conversation, my family and I decided to reserve the location. The check-in information was given, then we arrived to the location an hour later. Parking was poor, one parking spot in front and three others in the back alley for 6 units. First come first serve, which was never opened. We arrive at the location and called the number given to receive access, and the co-host had no idea how we got his phone number. He had no idea of the place needing to be cleaned. He asked us to wait for about three hours to get someone there and clean up. We obliged! We returned four and a half hours later and the gentleman has yet to clean the place. We called the host, and he is ill informed of anything because he lives out of state. He request to give another hour. We wait again, while my mother who is grieving is becoming more overwhelmed. After an hour we approach the building, and the upper floor tenants are outside partying stating that the clean-up people have left. They were obviously lying and in cahoots. My brother opens the door and the gentleman that was supposed to be cleaning the house yells from the bathroom that he is cleaning the bathroom. He comes out of the bathroom with a towel wrapped around him and soap all over him. The place looked a terrible mess. Furniture was disorganized compared to the pictures posted, very deceiving. Smelled like marijuana and alcohol. He states that this was his apartment and he was not aware of a reservation until a few hours ago. To avoid an uproar, we left the scene and notified the host. He continued to lie about knowing anything and refused to refund our money. When asked for a refund, he blatantly replied…”I’m Not…” After hours of dispute with host between text and calls, my mother and sister were not comfortable sleeping in that environment. We filed a police report because it was a scam.
I highly regard and recommend not using this AirBnB or host. No need to place yourself or your family in this type of situation. Hollywood is a great place, but I suggest lodging elsewhere.