Hi. First of all I would like to say that people at Stay Sol were very awesome. Always helpful, always answered my messages and were always willing to help.
This said, I will focus on the whole experience and the apartment in particular.
I was really very upset when I asked for a partial refund and I was told it was not possible. My family and I tested positive for covid and had to postpone our trip for 16 days. That's why I was asking for refund. You should have made an exception due to the pandemic we are suffering all around the world.
Although I was allowed to invite other people during the 16 days I wasn't able to travel, the truth is the apartment was empty for 9 days and I lost more then $ 4.000 because you simply didn't consider my exception . And now you tell me "Next time you stay with us we will give you a discount and you will participate to win a free stay for 2." ??? I don't want a discount next time, I wanted a refund this time.
As of the apartment itself, it was really very comfortable and a very nice apartment, but it was awfully dirty. The sofa and curtains were full of stains and needed urgent cleaning. The carpets were disgustingly dirty, as well as the balcony.
There were no oven trays to cook and there was no blender.
I really expected much more when paying a rent of $499 a day. It's a pity because as I said before, the apartment is so nice !
Thanks a lot to people of Stay Sol. The rest was very poor.