This has been one of the WORST experiences ever! I tried to rectify the problem multiple times with the host and nothing was resolved. The hotel is beautiful, the location is great but DO NOT WASTE YOUR MONEY WITH THIS HOST! There was a laundry list of issues and non of them were resolved during our stay.
-We booked a 2 bedroom penthouse oceanfront condo. The day before the trip the host switched our room to a completely different room that did not have ANY of the upgraded amenities as the penthouse condo and REFUSED to give a refund for the difference in price.
-I asked the host to confirm the bed sizes since we were being moved to a different room from what we booked, he stated it was 1Queen bed in master, 2 Queen Beds in the 2nd bedroom. False! THEY ALL WERE FULL SIZES BEDS, even in the Main bedroom.
-AIR CONDITION didn’t work. contacted the host, no response. We drove 11 hours to spend the first night without air! Our other guest arrived the next day. He is a HVAC technician. He literally took the entire panel off the wall and reset the system to make it start working. The host replied back with “I’m sorry”.
- The living area had NO LIGHT BULBS IN THE 1 LAMP that actually worked. The other lamp was just for decoration. The host offered to give a refund for the lightbulbs. Lol what a joke!
There were NUMEROUS broken and missing items in the unit.
-kitchen knives missing
-door knob on the master bedroom kept falling off
-Towel rack in the 2nd bathroom kept falling off the wall
-the refrigerator hinges are so rusty you have to get a brown man to open the door
-the microwave kept tripping
-the floors were buckling in multiple places
-the floors were dirty
-the sheets on the beds were dirty
-the bed headboard was dirty
-the lamp shades were broken/ cracked
- the glass nightstands in the master bedroom was both cracked
- the wicker patio chairs were unraveling
- host said parking was optional it is NOT. So please factor $38 plus tax per car, per day into your budget. It is REQUIRED otherwise you can’t park at the hotel.
-the $40 per room per day resort fee is also not optional and is paid to the hotel in addition to the booking fees. It covers pool towels, Beach chairs and umbrellas for each day.
- the pool close super EARLY. We tried to go at 6pm and it was closed for the night so go early in the day.
If you are looking for a luxury experience,DO NOT BOOK with this host! You will be disappointed! We definitely did not expect to spend our Thanksgiving weekend with these issues. Highly Disappointed