Loved the condo, great location! It was hard checking in, had to run around a lot and find help with the workers there. I read the reviews prior and lots of people have problems checking in. The office is located at the 3901 main building in the back. The front desk people will gladly tell you how to get there. Just be warned, that office closes at 5pm so then you’ll have to go the next day to get your wristbands.
After a lot of running around, we were eventually able to get into our condo.
The condo could have been cleaner… lots of dust and hair left on floors. The bathroom shower is molding. Mold also found on the ceiling in the walk-in closet. There was an old coffee maker with mold in the water tank but upon request through WhatsApp, they were kind enough to replace the machine. If we had any concerns, their response on WhatsApp was fairly quick so that was a nice tool to have.
Lastly, the hand towel rack was on the floor, we fixed it. No hand towels provided. They brought us a couple thin cheap ones once we requested. Better than nothing. There’s also no room in the tiny bathroom to even hang your bath towels, but we just threw it over the glass shower wall.
Overall, it was a great stay with a lovely view and we really enjoyed the vacation!! We would return but we would bring our own towels next time LOL!
And final note: a lot of things are provided in the kitchen except paper towels, napkins/tissues, trash can liners, salt & pepper. Probably a few more things but those are the major things anyone would use on vacation probably.