There were bedbugs, be aware! Unfortunately, this was the worst experience I’ve had in 7 years using Airbnb. My family and I found out about bedbugs after getting several got bites during our stay. We contacted the host, Paula, to let her know about the problem and she didn’t help at all. She did not care about our safety even after I shared several photos of rashes and bites on our skin from the bedbugs. She blamed me and might tell you here that there were bedbugs in the Airbnb because we denied a pest control visit a few days before we found out about the bedbugs. First, I want to share that this pest control appointment was not previously informed to us before booking this Airbnb. When she told us the pest control team would come, I asked to postpone it because I wasn’t sure about what type of product they would apply and my family could have a strong allergic reaction, so it could possibly harm my family’s health. Second, there was a clear infestation of bedbugs and I’m sure they were there longer than the time we stayed. That means they don’t clean and don’t inspect the Airbnb well and are not frequent enough to provide a safe place to stay. Third, I’ve never had to deal with a pest control visit during a stay in any Airbnb before. The host, Paula, and her cohosts should make sure they can provide us with a safe stay during the entire time we booked before accepting a reservation. They failed in providing that and they NEVER apologized for the event. They denied help and denied relocating us to a safe place even though they have several other properties available (they did say that they have 51 other properties).
This caused us physical harm and emotional harm as well. We had to dry all our clothes a few days before our flights and we had to unpack every bag to make sure we weren’t bringing bedbugs to our homes. We were under a lot of stress.
Additionally, we had a problem with the wifi and didn’t have internet for more than 24hours. I was still trying to fix this issue with them when we found out about the bedbugs. This place was big trouble!
I want to expose this problem and protect other Airbnb users. These Airbnb hosts DO NOT CARE about their customer’s safety. I hope they think about this experience and I hope one day they apologize for the event and for not providing help. Btw, Airbnb customer support is just a mediator and it’s up to the Airbnb host to decide what to do in situations like that. The host might even give me a bad review as a guest just for submitting this review of their Airbnb. I strongly recommend you to do business with other Airbnb hosts.