I would like to start off my saying that my partner and I love to exclusively book sonder locations whether on air bnb or on their site because of our past positive experiences at other locations. However, I’m not sure why, but this location fell a bit short in our expectations. Arrival was fine, $40 for 24 hrs at their parking garage. First once over of the room was fine, until we went to shower and saw some towels with mysterious crust on it, we went to go wash said towels and discovered the dryer did not work, along with an iron that didn’t work. On our last night the key card didn’t work to open our door, at 5 am we were locked out of our room and after resetting cards and being on the phone for an hour with customer service, our front desk informed us our door was broken, so we were put into another room without any of our belongings, we only found out the door had been fixed after housekeeping woke us up to clean our temporary room although we had a 2pm checkout time, my partner had to check for himself if the door was fixed bc housekeeping seemed confused as to why we were in that room. After gaining access to our room and running on little sleep, we get a knock on the door from an agent telling us that her manager said we need to be out by 1:30 pm, my partner went on to explain to her that we requested a 2pm checkout time due to the inconveniences which was approved and we confirmation that it was and so we wouldn’t be leaving until said time, no explanation was given on why they were trying to kick us out early. They did however refund $100. On top of that the train is extremely loud, so if you’re a light sleeper I definitely would not recommend this location seeing as how the rooms face the tracks. Overall we were a bit disappointed, but it won’t deter us from booking in the future at other sonder locations.