At first, everything was running smoothly & the hosts were very responsive. The place looks just like the pictures listed. When we arrived, the place had an odd smell to it, the towels had stains without us even using them & there were a lot of small bugs. I extended my stay but ended up not staying those last three days. I let them know about my early check out & now they are saying I never informed them that I was leaving & refuse to give me a refund. Hopefully they use MY money (that they won’t give back) to hire a new exterminator & cleaning staff…they need it.