I gave Valerie and her place a 5 star rating strictly based on the fact that she was very responsive and her place looked amazing by the pictures. UNFORTUNATELY I was never able to check in to Valerie’s house due to the FAA shut down on January 11th. Our flights were cancelled and were unable to make it down to Florida. That being said, I thank goodness bought insurance but Valerie and her team aren’t making it easy to recoup my money. Stating “they can’t refund from their platform” which I know is not true. I get it might be out of their control currently, but now I am out $5,000 until this insurance claim goes through and the insurance company is making me jump through hoops as well. Pretty frustrating not knowing how long I will be waiting. Wish they did the right thing and refunded my money due to unforeseen circumstances.