This was the worst experience I have ever had witha. host and Airbnb (I probably won't use them again). I paid for a 2 bedroom 3 bed condo and when I arrived I was put in a one bedroom 2 bed condo. It was not enough room for my entire family to sleep. The host argued that this was the room I booked until I finally sent him the comfirmation showing I was in the wrong room. Their solution was to bring air mattresses (that deflated after an hr). Keep in mind this was for a 2 week rental. They told me if I did not like it I could leave. I had 3 other rentals in the building with other hosts as we were there for a family function so leaving was not an option for us or I would have. I asked for them to credit me the difference between the room I originally rented and charge me for this smaller room but was told they would not do it. Completely fraudelant on their side promising one thing and delivering another. I bought groceries to keep in the fridge only to realize that the fridge was broken causing me to throw away most of the food. I went to use the washer and dryer and it too was broken. They did send someone to fix those issues however I would have expected these things to be checked before check-in. The place is absolutely filthy. The walls have hand prints and stains all over and the floor would turn your feet black if you were not earing shoes. The shower floods into the apartment which other reviews have mentioned so they just didn't care enough to fix the issue. Eventually I had someone from the hotel come look at the place and they agreed to give me cleaning supplies so I could clean the place myself.
The building itself is in a great location and has a lot of potential. It's a new building but the people manageing it are not sure how to run it. Speaking to some employees I was told that the building has always been very empty and the owners are looking to sell. Hopefully they do because it is currently completely disorganized. The pool area on the roof is great but a lot of the chairs are broken. The beach which is only a minute walk is very nice.
This is definitely a situation where a struggling building struck a deal with some companies like stay sol to try and rent out some apartments to help fill the place. This would be great but Stay Sol just manages the apartments. They do not check on them and make sure they are ready for you. They simply rely on the hotels housekeeping to the job for them. It is a shame because the place could have been great. Even with all that went wrong I would probably stay at the Costa Hollywood again because of the location/price however I would never use this host again. There a number or hosts available so use them or book directly with the hotel and save yourself the headache.