This was the worst experience ever. I hope this review will allow me to post pictures to show you all what I mean.
I rented this house for my family and I to have somewhere to stay and celebrate Thanksgiving as my house had suffered water damage and we could not stay at home. There was 7 of us and our cats. The reason I chose this listing was because pets were allowed. When we arrived after an hour drive the hosts husband, Oscar, greeted us at the house. He showed me around the property gave me information on codes to doors and alarm, which I had to take notes on. I had all my elders waiting in the car for over 20 minutes, and this was very inconvenient. Quite frankly I prefer self check in, and check in instructions in writing with all codes and any information needed sent in advance. As a Superhost myself on Airbnb, with 10 properties being managed, that is how I always do it and my guests always prefer it as well. As soon as Oscar left, I got a message from the host, Maria, very rudely saying I had brought cats and didn’t tell her anything about it. The listing clearly states in the rules that pets are allowed, which is why I selected that listing. Therefore, I did not see the need to give much more detail. She was very rude and confrontational.
The house was far from being clean. Looks like they do their own cleaning instead of hiring professionals. I even found dirty clothes from a prior guest apparently in the closet. Kitchen items were dirty, and we had to be cleaning everything before using. The a/c vents were all dirty, and we were all having lots of allergies. My cats ended up being taken to the animal hospital because they wouldn’t stop sneezing. It turned out they had an upper respiratory infection. I ended up calling my own housekeeper in to clean the house so that she could do a deep cleaning and see if we could feel better in there as we still had another week and a half to go there. Turns out when we arrived that evening my housekeeper told me there was mold in that house, which was obviously the reason we were all feeling sick. There was water leaking from the garbage disposal and I reported this to the the host and advised I had dried everything up and put a bowl underneath to avoid any damage. Explained I was heading out for work and they could come see it once I got back. The host called me back and very rudely said her husband would be there in 5 minutes. They made me late for work and again, had no regard for my time, privacy, nor social distancing guidelines. The host showed up several times during our stay with gardeners, electricians, to get things from the garage, they even wanted to go decorate the house while we were there. There was no covid compliance here and no privacy either. Cameras everywhere including a ring camera door bell. They covered the camera in the living room and in the pool. However, there were others around the property. This host really has no business renting their house out. They don’t know how to let go, and do not provide proper cleanliness nor privacy. I do NOT recommend this listing to anyone who has any regard for their health, or privacy.