Our stay fell short of our expectations. First of all, I want to start by saying that Laure is a great host, who is responsive and did her part to help during our stay. Second, the actual condo is amazing with a view, unlike anything we could have imagined. Unfortunately, what led to our stay being almost completely ruined is how unorganized the front desk of the resort + residences actually is. The actual condo is on the 40th floor and it took them about 10 times to get us a key that would scan us up to the condo. We basically went for a ride in an elevator full of people 10 times to only have to come down again ... and again ... and again. There was a fire alarm during our stay that also took out the elevator. People were complaining 24/7 at the front desk and the service was just plain and simply unprofessional, to say the least. I understand there's new management, but that does not validate charging the same nightly rates with hospitality that is on par with a mediocre hotel. My review of the condo and our host is easily 5-stars, but add in the headaches that we went through and it's a 2-3 star stay at best.