Several days before our trip, Dmitri told me that when we arrive at the apartment, we were to give him a cash payment to cover taxes and a cleaning fee. Those fees were not mentioned when we booked our reservation nor were they listed on the airbnb website. When we arrived at the apartment, Dmitri asked for the cash payment immediately. There was no parking permit waiting for us when we first arrived and we had to pay for parking for the first day that we were there. Dmitri had ordered some new furniture that was not delivered before we arrived because we were informed that they came the Saturday before we arrived to deliver the furniture but they did not get permission for the delivery so the furniture delivery was turned away. The delivery came the day after we arrived and they came many hours later than I told Dmitri they should come. They made a mess and we had to clean up the mess as it was the eve of a holiday and Dmitri did not send anyone to clean up after them. We also had an infestation of bugs in the kitchen and had to arrange for an exterminator.
When we returned home, I called airbnb and was informed by them that no money should have changed hands between us and Dmitri, as all fees were included in what we paid to airbnb. When we spoke to Dmitri he refused to return any of the money and said he was entitled to it. As of yet, I have asked for airbnb to mediate and although they sad it would be done within 5 days of my request, the mediation has still not taken place.