Mark was very responsive and accommodating to my family. We had a bad experience with a nearby Airbnb and Mark took us in within an hour of reaching out. Check in was a breeze. Since we were vacationing with our 3 little children, we loved that the Hyde provided and set up free towels, chairs, and umbrellas on the beach. Great amenities. There is a little cafe in the lobby along with a gift shop. The restaurant on the 9th floor with the pool was great and very convenient for an after-swim meal with children. The restaurant Etaru overlooking the beach was outstanding. We will definitely be returning.