These are the things I would have wanted to know before spending my money on this unit.....
- Unit did not feel clean. No vacuum in unit so we couldn't clean during the week.
- Bedding should be updated. Rips in sheets.
- No bedding for the pull out bed or the trundle bed. For 5 Star accommodation that is unacceptable.
- Guests cold at night due to only have sheets for bedding.
- Couch seemed very dirty. We put down sheets to sit on it.
- During these covid times....you didn't even have hand soap at the sink to wash our hands or hand sanitizer.
- Only one roll of paper towel and one roll of toilet paper.
- Freezer didn't work for a day and ruined treats we had in the freezer.
Here is what negatively affected our trip that were out of your control (but if we had known it would have caused us to book elsewhere).....
- We couldn't use the balcony almost ever! 90% of the time if we stepped out on the balcony we would smell pot, vape, and cigarette smoke. We would open the sliders to get the breeze and have to close them due to the pot and smoke smells. That was beyond unacceptable and negatively impacted our overall trip. We did complain to the hotel front desk. And they did nothing.
- The hotel in general was chaotic, over booked, and hard to catch an elevator.
This all comes down to price and expectations. For the price and a listing that boasts of "5 Star Accommodation" it fell VERY short. If it were priced less....then you take the bad with more tolerance simply because it was more affordable. If you want 5 Star....then put a little extra love, attention, and detail into that unit. Add some extras! Make it nice so that it FEELS worth the money and 5 Star name.