This was my first time doing an airbnb and I was super excited because all I hear is great things about it. I booked this airbnb a little over a month ago. I arrive in fort Lauderdale and get an uber on my way to Teresa's airbnb and I'm about 2 minutes away as I receive a message from her saying "my ac is not working properly but I have another location for you" which was inconvenient. However, I was 2 minutes away and figured I would check it out and drop off my luggage. When I arrive some man opens the door and tells me that he has been staying in this airbnb since Monday night (2 days before my arrival) and he had booked it on booking.com a week prior. Not only did Teresa know about this since Monday night and decided to message me 2 mins upon arrival but had the audacity to lie to me on top of it. I called her several times until I got a hold of her letting her know how unprofessional this was and I did not even receive an apology in return. I had to stay at a restaurant nearby for 7 hours going back and forth on the phone with case managers with Airbnb until I finally got a place to stay. My first day of this short getaway was ruined thanks to Teresa. Overall, very unprofessional and dissatisfied with the host.