Timely communication and easy checkin process. Pool area is disgusting (dirty pool, trash, everywhere, and broken chairs) and outside area of unit is not kept up (dog urine and a huge pile of cig butts outside unit door. If you plan to use the washer and dryer you have to bring your own detergent and dryer sheets (none are provided) also bring extra towels....they only provide 2 per bathroom. Master bath shower was disgusting/not cleaned for a very long time.