Lorena responds quickly to all questions and concerns. My family felt welcomed the moment we stepped into the apartment. Lorena left out treats for us and a welcome letter with all the necessary information. Her place was stocked with essential items, which was perfect for us traveling with 3 young children! The location was ideal and near everything. The valet workers were friendly and suggested places to visit in the area. The direct access to the beach and the pool on the premises was a plus! The game room was nice too and allowed one family in at a time. The apartment itself was clean, but could use some updates and fixing. The amenities, location and affordable price made up for that.