The property itself is quite nice, but the issues came from the management. First, while the handbook does note that amenities (e.g. toilet paper, shampoo, etc.) have to replaced by the guests, we were shocked by the actual level of scarcity. Moreover, although the listing seemed to imply this was someone's home, the check in information at the property revealed it was owned by a corporation and run by a management company, which we believe likely contributed to the impersonal touch. I'd recommend increasing your level of hospitality. Combined with the fact that the dishwasher was non-functional over a cooking holiday (part of the reason we selected this property), this brought the level of satisfaction down to a two-star rating. While I appreciate the difficulty in finding maintenance over the holidays, the dishwasher (based on smell and appearance) was clearly nonfunctional for quite a while before we arrived, demonstrating a lapse in management that should have been avoided. Hope these types of issues can be addressed better in the future for other guests.