Megan was able to help on a last minute reservation. She was very responsive . The stay however wasn’t pleasant . Ok filters it’s listed as an apt and it’s not an apt its actually a hotel suite . There was no sponge to clean up dishes so we couldn’t use the kitchen like we wanted to. There were leaks in the suite and the ac was not working they had portable ac units . I get things happen but experience wasn’t great and money spent for the high price was not great. We couldn’t use the fitness center and Starbucks isn’t in the building.