Communication was prompt but I did end up getting 4+ (what seemed to be automated texts) about someone stopping by to bring bins out (still not sure what that meant) and someone coming to tend to the pool for scheduled maintenance. For the price paid and not being flexible with early check-in I would expect this to be done before I arrive. One of the bathrooms didn't have hot water in the shower and the tub didn't drain (standing water). They did reply quickly and offer to send someone but we ended up not having them come to fix it (because annoying). Something I wouldn't' expect in a home at this price level. Other than those issues our stay was wonderful - the pool was great and the location was central.