Truly loved the communication. They were so accommodating and understanding. The home is as described. My children loved all the cool lights and the beautiful back yard area. Not sure what the other reviews meant by the home has few utensils….this home had plenty of plates, forks, & cups etc. Really enjoyed the calm surroundings. Only thing missing is a tv in the bedrooms. My kids were getting on my nerves fussing over channels lol. Other than that it was an awesome stay.