First and foremost, Oleg is awesome. Highly responsive, super nice and the unit is as the pictures show. We had a minor issue with the toilet and he was there within minutes to assist. Overall his unit, his level of support and open lines of communication was awesome/top notch. A couple things about the Hyde Residences that I was not a fan of… having one of four elevators not working within a 41 story building is not good. The wait times to get on and off ranged from 5 minutes to 15 minutes for the bulk of our stay. Also, the valet service is not great/odd in that you have to text to get your car and then pick it up yourself on the second floor. Valet that I’m familiar with you just go down to the entrance and retrieve your car within minutes. Lastly, the resort in general just seemed a bit “weathered” for being relatively new. The upkeep and cleanliness, aside from the lobby which I feel like they were constantly cleaning up, could be better. Oleg was awesome though and you will have zero issues staying with him at this unit or any other that he might manage.