We checked in on Nov 03. On Nov 04 we had a death in the family. We immediately contacted host via Airbnb messenger. We were told we could cancel and check out with 50% refund.
Upon check out the app would not let us cancel so we verified we had vacatated. We also, noted we cleaned, turn temp up to 79 as requested, strip the bed and took garbage out to dumpster. 3 days later we got a message to check out. We called to explain the situation. We were told we would not be getting the 50% refund. Vacasa told us they would look into this. One week later and no response. We have been using Airbnb for 8 or 9 years. Unfortunately, this experience has left a bad taste.