Julie's location is great and the accommodations are well furnished. Julie responded very quickly prior to occupancy. The kitchen had everything a cook could want (pots, pans, baking dishes, condiments); however with such a well equipped kitchen, I thought it was odd that there were so few cooking utensils and of those, most of the utensils were metal, yet most of the pots/pans were teflon (which might explain why many of the teflon pans were scratched). There were a lot of cleanliness issues (hair in the bathrooms (significant), dust on appliances and fixtures in the kitchen, etc). Although we paid a $200 cleaning fee with our one week reservation (I thought that was really high and therefore expected it to be really clean) and brought these issues to Julie's attention soon after we arrived, they were not addressed in any manner other than an apology (sending the cleaning crew back and/or some type of small credit would have gone a long way). One of our main concerns was that we let Julie know that the lock on the bathroom window (first floor condo) was completely broken and the window was not at all secure. Our concern regarding this issue was completely disregarded and not ever acknowledged (even though during our visit, Julie let us know early one morning that a vendor would be coming to repair the ice maker and then didn't show up and had to be rescheduled for the following day so she had definitely seen our message regarding the window and could have addressed it). We were able to secure the window (at least temporarily for the time of our visit) with a cutting board from the kitchen. If these few things would be properly addressed - it would be 4.75 stars all the way! The only thing that would keep it from 5 stars is that the neighbors upstairs are very loud and get up at about 5:00-5:30 in the morning and we could hear every step, faucet/toilet and conversation! Even though the neighbors are definitely out of Julie's control, this property has the potential to be a 5 star experience!