We was very excited to stay at the property for my mothers birthday. Upon arrival the unit was not clean at all. We contacted host and air bnb immediately. It took them over an hour to get someone to the unit. When the guy got there he looked at everything and agreed this was not up to standards. He was surprised and contacted the host. After being on the phone for about 20 mins, he came back and said he has to leave and get sheets, and towels. So he comes back and says he’s still doesn’t have any cleaning supplies to clean unit. So we waited the entire night for him to tell us that they will send someone in the morning. The host lied to us and Airbnb about fixing the problem quickly, minded you this is after being in fortlauderdale the entire day and not being able to relax and freshen up to go out for my moms bday. We spent the night finding another hotel and frustrated because of the poor communication and them forcing us to stay somewhere that wasn’t comfortable.
In the future we recommend the host communicate effectively and be honest when something can’t be solved in the amount of time expected. That is only fair to the guest.