We confirmed a large two bedroom/two bath apartment with a ground-floor patio for our dog, coming with us for an extended stay. The hosts were accommodating for us bringing a dog with us. However, when we arrived to check in, the apartment we were assigned was a second-floor unit with no outdoor space. Our reservation on AirBnB still shows the photos from that ground-floor unit. A phone call to the hosts (there are several rotating in this company) was answered by Neddy (Netti?) who told us there must have been a reservation system error. He offered a full refund if we could find a new place for check-in that day. That was impossible. So, he looked through his system and offered a different ground floor unit with patio in the same building within a week.

When we called a few days later to confirm the move. A different host, Alex, had no record of the requested change and said there’s no way they could accommodate that. Many hosts, and they don’t seem to communicate or keep a database of all their units and buildings.

The unit where we had to stay was perfect for two people working remotely. Large king sized bedrooms with attached bathrooms, functional kitchen, although cooking utensils were scarce.

The master bathroom tub was in disrepair with chips in the tub and missing grout. Luckily the second bathroom was in very nice shape.

The only other issue we had was a very inconsistent hot spot, which we found out is shared by all the units. We got 177Mbps in the second bedroom that became our office. In the other bedroom and living room, we were lucky to get 22 Mbps. Very disappointing for working remotely with video calls and meetings.

Another host Ramon was very accommodating and sent someone that same day to tweak the hotspot speeds, eventually moving the access point into our unit from next door. It was a very nice gesture; however, the maintenance guy couldn’t reconfigure the receiver for us after relocating it. He left for the weekend, and didn’t come back to finish the install of the receiver. So, we were confined to working in the extra bedroom the whole month.
Street noise is a concern. Host rents neighboring apartments, and other tenants come in on weekends to party.