Upon arriving to the home the neighborhood was ok. We where right across the street from the beach. Unfortunately the cleaning company failed to make the beds up the mattress pads where very soiled. After a very long and tiresome flight we went out and bought sheets because we where exhausted and ready to nap. Contacted Heather at first she seemed concerned and willing to help but when I mentioned we went out And bought sheets she became very rude by replying “ you just got there why are you buying sheets” I thought the statement was rude and unprofessional. She advised she had contacted the on-site property manager and housekeeping but at that point the statement has been made. The house over all was nice but not C leaned soap and razors from previous guest had been left behind. Further proof the home wasn’t cleaned properly. We went out and bought sheets and cleaning supplies. Heather did agree to refund the cleaning fee which I feel one night stay should have been refunded as well. It took the property manager 2hrs to make all 4 beds which was 7pm when she finally left.