They were out of town and we had trouble locating the entrance key so there was a delay in geting into the unit. This, they stated was not usual as most of they time they greet their guest, which I believe. Very nice and friendly. Room very clean and so was the bathroom which no one else was using. Had set aside a location in the kitchen where we could make coffe. This was great. Good location with shopping nearby. Christmas decorations still up and they were quite beutiful and made you feel welcomed.