We informed the manager about the problem we encountered in this house. The manager canceled the booking without warning late in the evening. We saw the message in the morning at 8 am when we woke up with a baby at home. We were told that at 11 am we must vacate the house. And here's the thing... There is a strong, very unpleasant smell in the house. The bed linen was dirty. There was an empty gas tank in the BBQ and we couldn't cook food. The house was dirty, cleaning there was definitely not carried out. There was a fungus growing on the floor between the wall and the floor in the toilet. There were black hair and body hair on the floor. The surrounding area was strewn with coconuts. The pool that was mentioned in the description of the house was closed. Also in the booking there is a photo of the presence of the pool. We were informed that we can only use the pool on Sunday, the day of check-in, and then it is impossible, because on other days there will be a check from the city. And the pool will be checked. We have read similar problems in the reviews of other people.
In the bedroom we were not able to use the window. We asked for help to open a window that was blocked by blinds from the outside. As it turned out, there was no glass in the window. And so the owner blocked the window. But this is not mentioned in the description when booking. The bedroom was very dark and very uncomfortable. The maid couldn't explain anything to us. She began to take photos of the premises without permission and after that she was on the phone with the manager. The manager said that this window is blocked from hurricanes for safety reasons. They made fools of us. The manager was very rude over the phone. We wrote to Airbnb and explained that the accommodation did not match the description. In the correspondence, the manager said that he did not understand what it was about and accused us that we were deceiving and trying to blame them. We took a photo and sent it to the manager. The maid changed our linen and brought aroma lamps. The rest of the problems were not solved by the manager. Instead of solving the problems, the manager and the owner of the house decided to cancel the booking and kick us out of the house. After we were offered to pay for the day, which they also canceled. We asked for a link to pay via only in an Airbnb message. They demanded by phone to pay us again cleaning. They billed for cleaning service. In the booking payment, we had already paid for the cleaning initially, but they demanded to pay for the cleaning again. After paying, the maid didn't come to clean the house. We pay money for a service that was not rendered. We want to say that the pool is located in the neighboring apartments and there is also a laundry room. The tenants of these apartments were surprised that when my wife used the laundry once. It was strange. In the description in the instructions of the house there is information that there is a pool. But the manager also told us by phone and in correspondence that we did not order the pool. And for us the use of the pool is a compliment from them.