Here’s how our trip went. Yes we were all black. After we arrived to Club Wyndham (June 4), between 4pm-6pm two of my guests left the room while two of us remained. two female room service employees approached my condo door less than 5 min later. 1 entered with their keycard without knocking , with the thought that no one was in the room. The female then stepped out knowing she made a mistake by coming in unannounced and tried to play it off by turning around and saying she had a pot to return to the room. She then felt comfortable enough to come inside and put it down even though we were right there. As she left, she scanned the room and chuckled while closing the door. Why is room service entering after check in time? Why is room service entering unannounced? Why was the pot missing from the room in the first place if the room was “clean & clear for fun”? That’s not weird? When she left the room, both females remained by our door with the room service cart in the way and talked, but made sure they stayed clear of thue peephole. When I stepped away from the door and returned to open the door, they were going around the roundabout with the room service cart as if they were not trying to be seen or make conversation. When I complained to the “room service manager” he immediately approached us with a chocolate gift basket instead of making us actually feeling comfortable and safe. In addition to that, when i asked to see the two females or some sort of security footage he then mentioned that the hallways do not have any sort of cameras and the only way to tell who entered the room was to wait for engineering to inform us who’s keycard it was. With that being said, he took my mother’s number so he can directly address the issue the following day, (even though mine was already on file) He then apologized and attempted to gift us with a chocolate basket, I told the man respectfully, out of respect for myself, I am not accepting that. Being the nice person my mother is, she handed me her drink (given the fact that her hands were full) and she accepted the basket. June 5 I requested a new remote probably after 12am and was told that it couldn’t be sent up because engineering isn’t available. It is now June 6. Two of us from my group went to the 1/2 pools on site. Keep in mind that this pool didn’t have the water slide, so there were more adults present, predominantly white as well. It was ironic how when we do get in the pool, the few white people who were in the pool began to get out. [Honestly speaking, now thinking about it , the one or two black people who were at the same pool weren’t even in the water.. and they were looking at us as if they felt out of place for us.. if that makes any sense.] We then decided to go to the bar later on, between 7:30-8. We stood at the bar checking out the menu for at least 3 min, the bartender walks past us a few times, attends to a white man on the left of us and pays out his order. She then continues as if we’re not standing right there. We said to each other aloud “are we invisible?” “That’s what I was about to say!” Suddenly after this comment we made (that we know she heard) she goes to the other side and continues her conversation with the previous customers to the right of us and picks up shades 🕶 instead of taking our order. I no longer wanted her service and stated that as we proceeded to leave. We were baffled. After that we directly went to the lobby to request a manager. As we did that, the employee at the desk tells me no manager is present. I was highly confused because it’s a fairly big facility so that was just another red flag for me. He realized we were very frustrated and gave me two contact cards with two managers info. I also requested my functional remote that they were been supposed to send up. We returned and watched from our balcony to see if she’d service people that went to the same side as us and she did. Keep in mind, The angle of our balcony is across from the bar (just stories up.) so the bartender can see us and we can see her. At this point it was as if she noticed she was in our sight. We went back a second time around 8-8:30, to see how we’d be treated. I sat down this time, (closer to where the previous white man at the bar was the first time) She still walked past us but she then says something like “I’ll be with you”, keep in mind that she never made eye contact or spoke to us directly, very unprofessional and weird. We decided to just go to the pizzeria/sandwich shop (which is adjacent to the bar), as we’re paying for our snacks, she comes in, and has the audacity to ask us “you still waiting?” Then she goes to the back of the shop. At this point I feel like she did that out of spite. June 7 , my mother kept telling me someone from the lobby has something for me. Me and my boyfriend went to the lobby and this time, it’s a black manager we’re speaking to. After explaining how we do not appreciate the way me and my guests have been treated since we’ve arrived here, as well as the instances that painted the idea that we’re a target.. he then tried to reassure us by saying he’d been trying to contact us because he assumed we...