Contact with Milan or Ana was good and very quick response when needed. Location was great, view from balcony is stunning. Swimmingpool on the roof was extremely awesome! Nice soft towels available at pools and in condo. Free shuttle to the private beach with comfortable beds. We thought the space and beds were a little to small for four people. It's actually for two persons; at the beach you'll get two beds, not four. At first we couldn't get on the roof swimmingpool, that was only for owners. We explained we hired direct from the owners, they checked and later on we could go up. To bad the beachclub on the beach wasn't ready yet, although at the site it seemed like we could sit there already! The Hallandale beach is very nice, not to crowdy with clear zeawater and it has sweet little fish swimming around you! Generally it's a five star hotel and it has a good luxerious sphere! We would recommend it to others for sure!