I’m going to be as factual as possible with this review (or what I, as a guest) would like to have known.
1. The door was sticky (as mentioned) upon arrival. However, the whole lock did not work. Erica did respond very promptly, but the issue did not get resolved for over 24 hours. This caused us to have to leave the side door unlocked and our therefore our belongings unlocked inside. The door itself still does stick.
2. Many of the bed linens and towels were stained or moldy smelling. Erica did replace them. We did have to did for kitchen towels and there were no hand towels initially.
3. Bathroom soaps weren’t available (or so we thought). Our initial scan of the place did not have handsoap or dish soap. After we bought things we did find large quantities. The housekeeping just did not refill them. Somewhat annoying as we purchased unnecessary items and had to do tasks which should have been done ahead of time.
4. When to put out the recycling and garbage is wrong in the welcome book (the book is more of a VERY well used stack of papers)
5. Don’t expect pool floaties. What is there is either popped or broken. The floating flamingo was there.
6. Anticipate purchasing beach items. They do have towels. However, you will have to purchase chairs/toys if you want them.
7. There was a pipe that burst on the second day from the sprinkler system. We did have someone in our group who knew how to turn in off and was up early enough to find it. One of the bedrooms was flooded and soaked clothes and luggage. They were prompt in responding but did blame us for the water on the floor because the window was open (we opened the window after the fact for better lighting to take photos). The molding of the wall was pulling away as a result of the flood.
8. 2 of 4 beds creak terribly. We were able to fix one (I did not bring this up to the hosts as I had already spent a good portion of my vacation cleaning or communicating about the property).
9. Blankets for the pull out sofa are not provided. We had to use the throws which I do not think are washed between guests (my assumption on the washing).
10. We pulled out numerous dirty dishes that we had to rewash. The dishwasher had been ran, but nothing was put away.
The team did offer to have their cleaning team come back, but this was not offered for close to 24 hours after I had notified them. At that point, we had already cleaned what we had found and put aside the dirty items.
Overall, the pictures make the place look more spacious and newer. The pool was great and the location was centrally located for beaches. Short drives to many things and prompt response time for issues. I do not feel it was worth the cost of the property, but we made the best of it. It could also have been just a stroke of bad luck as many of the reviews don’t depict these issues.