Marcello was great. Very proactive with communication. I had a slight delay being able to check-in at the time specified as housekeeping was a little behind schedule but I can understand that. The only challenge I had during the stay was the wifi, as all of my devices would continue disconnecting after about an hr and it was a struggle to get it to reconnect on each one. The hotel advised they couldn't help beyond providing the instructions on how to access it. Otherwise, great location, the back area on the intercoastal waterway is awesome, a great place to spend an evening. Bed was comfortable, it was spacious and worth the price.