I had booked the wrong two night stay for my aunt which was clearly my mistake. When I requested a date change (one night remained the same), I was price gouged - the two night stay went UP by OVER $200 and my aunt was moved to an older not updated unit. I had no option but to pay due to the no cancelation policy. My elderly 4’10” aunt, who stayed for two nights and only slept there and spent no time in the room, did not even get enough toilet paper for two nights and was denied more upon request. Prior to arrival, my aunt called to request an early check-in and a rude female (the host listed is male) hung up on her.