This was the worst Airbnb experience I’ve ever had in the United States or abroad. Upon checkin, Victoria told us that she was cancelling our reservation due to a pipe being burst. She is off-site and the front desk had no idea what she was referring to. So, we actually think she double booked the room. Also why did she wait until we were checking in to tell us that? It was so much back and forth with her and Airbnb until our money was refunded but it doesn’t credit your account for 10-15 days so we had to unexpectedly spend more money for a new place. It was a sold out weekend everywhere in Miami, Hollywood Beach, and Ft Lauderdale, so we ended up staying at the Rodeway Inn - so disappointing. Thankfully, Airbnb gave us a $300 coupon to put toward another rental so we did find a nice place for the following two nights. Not what we expected and we feel like she should have reached out to us rather than waiting until I messaged her at check-in. Terrible - do not recommend.