Made my reservation more than a month in advance. When I got to Fort Lauderdale I called him for the pin to get inside the house. He acted confused as if he didn’t know what I was talking about and when I explained I made a reservation he said there were “extenuating circumstances” and I wouldn’t be able to check in. Then he said to “go ahead and hit the refund button”. It was his responsibility to contact me and cancel the reservation but he did neither. He was not apologetic and obviously didn’t care whatsoever. I had to call Airbnb so they could contact him for further info and to cancel the reservation.