Mark should be banned from Airbnb-
My adult daughter, who was listed as a guest, arrived at the property before I did as we were coming from different parts of the country. After traveling across the country all day the building manager advised that she could not check in without Mark’s permission because she had not made the reservation. After calling the 24/7 property manager and being told they couldn’t help us I attempted to reach Mark directly for over an hour with no response. Mind you I was on an airplane waiting to take off when he finally did respond. Rather than apologizing and fixing the situation Marked complained that I had woken him up and that he didn’t appreciate my texts messages advising him that the situation was unacceptable. Mark then decided to cancel the reservation at midnight. As a result of Mark’s decision to cancel my reservation I was left to wander the city of Miami in the middle of the night with my family trying to locate a hotel or condo that could accommodate five people on a music festival weekend when almost everything was sold out.
Mark is a horrible human being with no conscience, no morals, and no manners. Any person that would do that to a family at midnight should not be allowed to serve as a host.