Jhonson was extremely responsive, anytime I had a question or concern he got back to me. Some things in the house needed fixing, Jhonson felt bad and offered for someone to come and fix them. My husband was able to fix them so thankfully we did not need assistance. There were a lot of what I considered essentials missing but Jhonson did ask me to send him a list so he had them for the next guest. I felt the price was expensive for some of those missing essentials and things that would have made the house feel more homey (dressers, baby gates, bathroom supplies, kitchen supplies such as cutting boards, baking sheets etc.). I would come back again as it large enough for our entire family and close to our other family members in Parkland. I would just prepare accordingly next time.