This is our first time going with a AirbnB and we were very disappointed. I definitely would not recommend this place until the issues are fixed. We have to admit the process from booking to gaining access was very simple and smooth. Once we arrived to the residence, that is when things started going downhill. This home needs some major deep cleaning. The front door inside and out was extremely dirty. The couch in the living room and chairs in the kitchen were extremely stained. The blinds in the living room and master bedroom had single blinds missing. The bathroom was not clean to our liking and the toilet seat was loose.The second day of our stay we woke up to the sink, toilet and shower being extremely backed up. We reached out to Ronald and it took several hours for a response. He seemed very angry and very inattentive to our needs. We were very frustrated due to the fact that we were not able to get a shower that morning due to it being backed up so bad. When we expressed our concerns he came off very rude. The issue was finally fixed later that night. Due to the inconvenience and very long and stressful day, we asked if we could get a late check out and he made it seem as though we were complaining just to get that (comment made like…If you wanted a late check out you could have just asked that instead of connecting it to uncontrollable situations.”) In my opinion, the customers service went straight out of the window. Even when my husband had reached out to him via phone call and was explaining the situation, he pretty much was trying to rush him off the phone and didn’t care at all about how we felt as the customer. Ronald and I went back and forth with several messages regarding Customer Service and how I felt he treated us. I also explained to him by not means did I want a refund or any portion of the money back. I just wanted the issue fixed and a late check out, if possible. My family and I are
Huron Honors members and every time we travel we always made sure we stayed at one their hotels because the Customer Service is always on point. As a first time user of AIRBNB, we were highly disappointed. As far as the location, it is located in a great area with not because it is close to everything. I DO NOT RECOMMEND THIS!!