Unfortunately, our stay was tainted (literally) by one of the two bathrooms not working. The toilet wouldn't flush and sewage was coming up from the shower (I have photos). Vitaliy was very responsive and came right away to try to fix, but the clog was too far into the pipe, further than his 6 foot snake could reach, even when he tried removing the toilet. I realize it was the holidays, but he kept trying to fix things himself, with a pluming assistant, bc he claimed he couldn't get a real plumber. The end result was we couldn't use the sink in the kitchen, or one of the bathrooms the entire trip. The shower in that bathroom had sewage in it (very gross). The icing on the cake is that when I asked for a partial refund he had the nerve to try to charge us for 'clogging the toilet' when the clog was more than 6 feet deep in the main pipe. I understand things happen with older buildings. He should have hired a real plumber to fix. I'd be wary of booking any of his locations.