Terrible experience. Upon checking in, I realized that the room I was given was not the room that I booked. So I would leave a more detailed review of this specific booking, but I never even got to see it. Instead, Jose put me in a completely different smaller bedroom inside of the house, that did not include a kitchenette or table (which was the reason I booked this stay). He did this without ever explaining to me that the room I booked was unavailable. But since I checked in at 11pm after a long day of working, I had no other options of other places to stay.
Additionally, the amenities were horrible. There was only one thin towel hanging on the rack (not sure if it was even clean), two small half-used soap bars in the shower (no new bars of soap below the sink or anywhere else), and no extra toilet paper. The wifi username and password listed in the check-in instructions did not work at all. In fact, the wifi network that was listed didn't even exist. Also, when I checked to make sure the door from this Airbnb leading to the rest of the main house was locked, I was shocked to realize that it was not. What I booked was listed as an "entire place," so I assumed any doors leading to the main house would be locked for security and privacy. That was not the case, and made me feel very uncomfortable.
The room and house itself was dirty, there were stains on the wall, and the neighborhood wasn't great. Also, upon leaving in the morning, I came out to the driveway to see that someone had parked directly behind my car, making it extremely difficult to get out of the driveway.
When confronted about these issues, Jose said that the air conditioning unit in the original room was broken, which was why I was guided to a different room. However, he only told me this AFTER the stay was finished and I asked him about it. At no time prior to my stay did he mention that the room I booked was unavailable. He said that someone else was sleeping in that room to make sure the air conditioning worked, which sounded suspicious. I walked past the entrance to the room I originally booked and noticed that the air conditioning unit was in fact working, and the lights in that room were on. Upon looking at Jose's other bookings listed on Airbnb, I saw photos of the room that I was put in and realized that it was much cheaper than the room that I booked. So I was ripped off. And although Jose tried to refund me $35, it doesn't make up for the experience that I went through.
Overall, this was one of the worst experiences I've had with an Airbnb. The communication, trustworthiness, security, and cleanliness of this stay were all terrible. I do NOT recommend.