A wonderful stay overall. Spacious, open penthouse with an incredible ocean view. Samantha was easily reached. Check in was simple, as we just had to retrieve the room key code from valet when we arrived. She even offered a place to store our luggage on the day of checkout because some of our party had late evening flights. The only complaints we had were some plumbing issues (toilets not flushing properly, not filling back up with water right away) and that the main master bedroom window shade was broken which made for some very early mornings. Both issues, though, were not reported to the host which if they were I'm sure would have been addressed.