Summary: We enjoyed Hollywood beach, and all the activities in the are (surf, jetski, golf, TopGolf, etc ) and the hotel pool, but will not rent another airbnb room from the SOBE Deluxe
Positives: We thoroughly enjoyed the location of the hotel – the beach is steps away and there are plenty of restaurants and bars to stop in and watch the people going by on the Broadwalk. The rooftop pool is great and the food at the restaurant by the pool was incredibly good, as were the servers!!
Negatives: The room we stayed (N426), was on the intercoastal side of the hotel and was very noisy all day long, from the first daily garbage pick up at 6:30 am to the last construction truck rumbling by at 10pm. The street noise was so loud, we could not sit on the tiny patio and have a conversation at any time of the day. Make sure your room does not overlook Ocean Drive!
More negatives: When we arrived, there was only ONE key for the 4 adults staying in the room and a key is required to use the elevator and pool. So unless everyone comes and goes at the same time, you can’t get in the room. When we asked to have a few extra keys made, the hotel refused. Seriously, refused for plastic keys? When we asked the SOBE Deluxe manager, he only gave us excuses and he was not able to get extra keys made for us.
In addition, we had a few issues with the room: neither of the two sliding doors to the tiny patio would work unless two people pushed/pulled the door together. They were not able to repair the doors during out 7 day stay. Finally, and most upsetting to us, was the room. We expected floor to ceiling glass windows and a wrap around deck (as was advertised in pictures and writing the SOBE Deluxe Airbnb ad) however, our windows did not start at the floor, rather 4 feet up from the floor and we did not have a wrap around deck, as advertised, Only a useless, tiny patio with broken sliding glass doors and loud street noise. When we asked to be moved, we were told that was not possible.
What was MOST disappointing is the relationship between the Hotel and SOBE Deluxe. The Hotel tried to make it a point to be as unaccommodating as possible to help any Airbnb guests. Repeatedly, we were told that since we were not Hotel guests, they could not help us. Making additional keys was one example, and when we asked for an extra roll of toilet paper, they refused emphasizing that they would help us if we were hotel guests, but would not since we were SOBE Deluxe Airbnb guests..