We had high expectations for this place and picked it based on the positive reviews we saw.
I’m usually not one to write a negative review when things don’t work out but the actions of this host were so horrible that I felt compelled to leave a review.
The check-in process was good - checked in late on 3/12, things seemed decent. We headed to get groceries to cook, upon our return we realized only 2 of the 4 burners worked and they were the bigger surfaces. So after traveling and being exhausted, it was such a hassle to cook for 6 people with the tiny stove tops that were working. The kids were super hungry and it took forever to get dinner ready due to this.
Once dinner was finally done, we sat down to eat and you could just see the cobwebs right on the light fixtures right above the dining table.
I didn’t even complain about the cleaning but I sent the host a message that evening to let them know that 2 of the burners weren’t working.
I received a message early the next morning like 8 or 9 am and the first response was: “are you sure?” I mean why would I send a message if there was no issue, that question didn’t make sense to me but I just let them know it wasn’t working.
The response was “ohhh no one complained about that before and they’ll send someone as soon as possible”
We went about our day and by this point it was about 4 pm without an update from the host. I called the contact number to try and see what the update was and the lady I spoke to was acting surprised as though they hadn’t received a message from us.
I asked her what was the update as trying to cook for that many people was not going to work with the way things were.
She was very rude and gave a nonchalant attitude saying:”I don’t know when someone would be able to come out there, I’m doing my best”. There was no apology, I mean things are things that should be checked prior to the guest arrival.
I then had to call her out and let her know that was not an acceptable response, she needed to provide some sort of timeframe.
She then called me back a half hour or so later to let me know the repair person would be there around 6:30.
I called her around 6:40 to let her know the person wasn’t here and she again was dismissive and she said something to the tune of: “I said around 6:30, so it could be anytime”. I then said to her you know not once have you apologized for the inconveniences we’ve been dealing with, she then apologized grudgingly. To give you an idea of the inconveniences:
Not only was there cobwebs on the dining table, the backyard had the same issue with cobwebs and insects making the webs their home.
The hot tub was so dirty with sand inside that we spent a better part of 6 hours draining and cleaning it, we had to do it twice to get to a decent place.
The drainage in the bathroom sinks were bad same as the toilet.
The umbrella in the bbq was broken and not operable.
The tv remote in the rooms didn’t work.
Anyways, back to the encounter. She called me back rudely after 5 or so minutes after I talked to her telling me the guy has been outside knocking and I wasn’t answering.
I told her I’m right here in the living room and nobody knocked.
I then opened the door, only for the guy to tell me he wasn’t knocking but pressing the ball. But of course, lo and behold the bell was also non-functional.
He fixed what he could, and while he was my nephew was playing and he just said glass Aunty.
I walked over then, we could have stubbed our feet. That was especially frustrating considering it was my nephew that was right there. I showed it to the guy and he didn’t seem to care. I said I’m just showing you since it happened right in your presence and for you to take note.
He said there was nothing he could do about the stove and the furniture in the back, that it’s something that some other people need to fix and there’s no time but he’s taken pictures.
He was starting to walk away and I called him saying but you aren’t done with the other things like the sink and so forth and he said: “dios míos”. Of course he didn’t think I spoke a bit of Spanish. I said what was that and he said I don’t speak English well. I told him I understood exactly what he said and he just kept saying he doesn’t speak English.
After this, we’d had enough. I was extremely patient and tried to work with this host but their lack of communication, rudeness and nonchalant attitude towards a paying guest made us ask Airbnb to be moved out immediately.
We left to another Airbnb and we are thankful we did and had a great time elsewhere!
I personally would never reserve with this host again considering their attitude!