Paula was extremely amazing when it came to booking and working out last min things with me but when it came to not having hot water and couldn’t shower for 2 days not a single care no refund no let me move u to my other place see if you can shower atleast in there nothing zero opportunity in 2 days to take a shower at the stay extremely disappointed and no less was told that christmas was booked theres no hot water how can u book it ?? Wasnt even offered to move into her other place she had that was not occupied so i can atleast shower. In a professional buissness this would have hurt me terribly especially under the circumstances of not being able to shower and having a 100 cleaning fee with taxes etc