Our AC unit went out and it took 3 days for them to look at and fix the issue. I had to remind them multiple times about the issue. It was really hot and hard to sleep at night. However, when they finally looked at it, they replaced our AC unit with a new one and we were able to enjoy the rest of our trip. Other than that, it was a great place to stay! Great location, 1 block away from the beach, and pool was very nice and clean.