First truly frustrating experience with AIRBNB-
The floors were so filthy that our bare feet were literally black after walking around the home for a bit. We texted photos immediately and asked to have them cleaned.
The management company communicated like crazy (this place may be hosted by “Steve and JO” but you’ll never connect with them- it’s a property management company.
48 hours later floors were still filthy after they sent somebody to “inspect” the floors who told our kids (at the property at the time) that they “were not cleaners” and proceeded to sweep the floor. We had sent photos clearly stating the floors needed to be washed.
The upholstery was so icky, dirty sticky that we had to put sheets on them so we would feel comfy watching TV.
The stained mattress pad (shown. In a previous review photo) was still there. They did bring a replacement.
Steve and Jo this did not feel like being “hosted” this felt like working with a company that did not care about people but just wants the money.
I’m sure it’s a cash cow for you but remember the Golden Rule…is this how you’d like to experience your vacation rental?
Location is perfect and counters/sinks/bedding was all clean.