Our 8-night stay was beyond AMAZING! Laure is super responsive and check-in was a breeze. They recently changed the door lock to code access and it was so easy to get in every single time so no issues there. At times, the elevator could be a bit slower like others mentioned, but with 40 floors it was understandable! We waited at most 10 minutes, but being on "island time" I was the least bit bothered by the wait and it worked out a few times when I forgot something in the suite! There were plenty of towels and washcloths as well for our family of 5 and the space looks exactly like the pictures! Also, you get two beach loungers, two towels, and an umbrella down at the beach (for $35 you can get another set of needed) but just so you know it's not the area directly in front of the Hyde, once you're on the beach head left down to "Estaban's" since there are two designated areas. I wish I knew that the first day I went on the beach because the beach attendant directly in front there wasn't helpful once it was full. Another suggestion, hire a private chef! We did and it was so worth the experience! Having a private meal cooked in that space you feel on top of the world, LITERALLY! That VIEW, what can I say about that! It is out of this world!! We will most definitely be returning!!