Our family of 6 adults and 2 children needed a last-minute place to stay over a holiday weekend, and this home was perfectly located for visiting family in the Emerald Hills area of Hollywood. Nicholette was very responsive -- when we needed to extend our stay by a few days and requested a late checkout, she was kind and accommodating. The house was clean and spacious, with a well-stocked kitchen for cooking (just note: we had difficulty with the coffeemaker) and plenty of towels and linens. We did experience a few plumbing issues during our stay: we were unable to use one of the bathrooms for a night, and water was shut off for a few hours during the day while plumbers worked. While that was slightly inconvenient, Nicholette dispatched a plumber immediately (no easy feat on a holiday weekend!) and kept us in the loop on their progress. We would stay here again!