We were part of the "operational emergency" on Christmas day at midway and oHare airports through Southwest airlines. It is an unprecedented event and completely not our fault. And is not included in any "policy" I now have no sort of refund in order to give my kids a Christmas they deserve because Evolve and airbnb will not even refund half of my money. They have charged me for a cleaning fee that makes no sense. I have used aribnb frequently in the past. NO more. They have lost me and all my friends and family as customers.