Went to FL to “work from home” from somewhere warm. The only thing we really needed was reliable WiFi. Upon arrival, we noticed the WiFi was not high quality and messaged the host. I tried calling several times but text was the only way my host would communication with me. Actually at one point, she did pick up but when I said my name she hung up. Long story short- after buying WiFi boosters and a hot spot from T-mobile, nothing would make the WiFi stronger and I had to be on several video conferences calls. The host (via text only) said that the WiFi was an issue with the building and out of her control and that she was trying to coordinate something. With little options left, we ultimately had to cancel the Airbnb and our trip early and fly home after only 24 hours. After we cancelled the Airbnb and booked the flights back home, the IT person knocked on our door at 5pm and said he was there to fix the WiFi. This was after we originally voiced the concern around 8:30am. Turns out there was some plugs mixed up and once that was adjusted the WiFi worked beautifully. Unfortunately it was too late at that point as we tried to re-book the unit again and cancel our flights back home, but the host blocked my number and would not let us re-book. Most of these issues were out of my hosts control and some landed on the building but if we were able to communicate over the phone versus these delayed texts back and forth, I truly think this would have been resolved sooner. Horrible communication with this host. Everything else to be honest was great!