The condo building was very nice. The lobby looks exactly like the pictures. I was greeted nicely by the people at the front desk and I liked the fact that they had COVID safety precautions in place. I was given the keys to the condo and paper wrists bands for each guests that would be staying in the apartment unit. However, This was the end of my satisfaction. When we entered the hallway it took us about 30 minutes to get to the 43rd floor because the elevator was broken. However this was fixed a couple hours later. So we finally make it to our floor and Upon entering the condo it looked like we walked into a construction site! I was terrified and completely blown away. There was plastic covering the furniture, the windows and the floor. There was wood planks covering the floor and balcony furniture on the inside of the condo. The bedroom doors were taped off and the window contained a restricted access sign. We were not even able to access the balcony area. I immediately contacted the host Andreia! I was livid! It was my 35th birthday and I had no answers. She told me this was because of an annual maintenance issue that was suppose to be completed 10 days before my arrival but this was never disclosed to me. I didn’t understand why she would take my money and not inform me of something going on with the apartment so close to my check in date. She told me someone would come up to correct the problem and to leave go get something to eat and come back, She also tried to appease me by trying to provide accommodations she had no authority to provide as she is not the owner only the host. I returned to the condo after talking to the front desk who tried to help me rectify the situation as they had no idea what was going on since this is a private condo in the building in which they don’t have access to. The condo was still not cleaned when we returned at 6pm. Andrea told me that things take time and I should understand because she granted me an early check in at 1 pm and the regular check in time was 4 pm. I arrived at 12:45 pm and I missed appointments and scheduled activities only to be told I’m over reacting. We could shower after traveling all day and we still couldn’t until about 8pm. By this time we had been walking around for 7 hours with no where to go. I eventually spoke with the person over the cleaning department by the name of Kaye. She was the highlight of my stay. She sent people in to clean the apartment and even tried to accommodate us and help make us feel comfortable by providing us with a few drinks from a bar that had already closed. She even brought me a little birthday gift the next day. This experience ruined my 35th birthday and I will never forget traveling all day to celebrate only to walk into an apartment that I paid money to enjoy that was not up to par. We could not use the balcony at all the whole stay because there was tools and equipment taking up the space, We were told it was a liability to use and the balcony was one of the main reasons I booked this condo. The only thing Andreia could offer was a refund of the cleaning which I shouldn’t have been responsible for anyway and a $100 credit per night! I am devastated and Upset that the only thing she cared about was keeping her SUPERHOST status!