I have never seen on Airbnb where a host will take away parking after you book the reservation and not inform you. Then saying the would include it anyways just to ghost us once we actually show up saying it wasn’t included anymore. 30 minutes sitting outside the Airbnb waiting for a response from the host and had to give up and find a new place!
Parking on beachside Hollywood is a huge deal when booking and planning a stay. To receive the confirmation with door codes and see almost at the bottom on the welcome letter that parking is not included but there’s paid street parking. (Which for that we would have stayed at another option that included parking on property) then after speaking with Airbnb customer service both them and the host assured that it was a mistake in their listing and they would include it on this occasion. I even said if it wasn’t possible, it wouldn’t be an issue that I would just take a refund so I could find an alternative. The host said to contact them in the morning and they would give me instructions then. Next day I communicated and they said they will let me know at 4pm check in and to let them know when we were on our way. We did just that and received no answer expect 15 minutes later, another “parking is NOT included” after calling Airbnb customer arrived again because now the host wouldn’t reply, they said to give them 30 minutes to figure it out with the host or they would extend the full refund so we could go somewhere else. No answers. We had to give up and go find a hotel at that point. 3.5 hours later, Airbnb contacted back. After a 30 min phone call they kind staff was able to finally just cancel our reservation and get the refund started. Worst communication ever from this host. Waisted their time and ours when all they had to do was be honest from the beginning.