I have stayed at multiple airbnbs but this was by far the worst one yet. Ray, the property manager, was great with communication and was friendly even when I got frustrated. The house and the property OWNER on the other hand…
I was told check in was at 4. We arrived at 4:30 and the house was STILL being cleaned. We had to wait in the backyard untill he finished cleaning. I was told the “ cleaning crew” was there. There was no cleaning crew. It was just 1 boy cleaning the house alone. Our first day was ruined and we got zero sun. There was no Toilet paper or paper towels. I had to call Ray and ask for some. The beds were absolutely disgusting!!! I found hair all over the linen. I took pictures of everything. When I expressed my concerns to the owner he did give me the opportunity to leave and receive a refund for the remaining two night. But unfortunately it was spread break and we couldn’t find a home that would accommodate our group.House is also very small and lives on a main road.