The place was swept clean, but the condo could use a good mopping as there were stains all over the floor that I wiped up. Also, when we pulled out the sleeper couch, the mattress was covered in suspicious orange stains. The photos make this place look very sleek, modern, clean and up-to-date. The building this was located in was not very upscale, the floor was uneven and wavy, the bathroom door handle was falling off, the outdoor furniture was covered in mold. I would describe this place as tired. When we checked in the front desk did not even have our reservation. However, when we told the front desk our host was Laure, the front desk was able to call Laure and confirm our reservation. The "residence" side of the condo/resort has one elevator that services 42 floors that each lead to two units. A guard had to scan his key code to allow us to get to our unit. However, when we gave him the Unit#, he sent us to one the wrong unit (right floor, but wrong unit). The residence side is also inaccessible from the hotel side, but the residences can access the hotel side. We got off the elevator and walked through a door to find our unit# not knowing this odd quirk and got locked out of the elevator. My husband had to walk down 42 flights of stairs to obtain access again to the private residence elevator, let us all back in to the residence side and also give us access to the right condo. AFTER all of that, Laure failed to notify us ahead of time that the key cards the front desk gave us did not give us in fact access to anything as the unit was accessible only by an actual key. This key was in a lock box outside of the unit for which we were never given a code. Once we finally got a hold of the host again, we tried to use the key to open the unit and apparently there was a "trick" to use the keys to open the unit (turn one quarter clockwise while pulling the door towards you, then push while turning the key counter-clockwise). The elevators form our floor only went to the lobby, so if you had to get your car from valet, you had to go down to the lobby, cross to the hotel side, up one flight of stairs to the garage. The condo was oceanfront, but surprisingly there were not a lot of shopping/restaurants within walking distance. This unit would have been worth the price tag if the unit was cleaner, the furniture and décor more up-to-date, the check-in easier, and the elevator situation rectified. Also, the beachside towel/chair service for the residence side of the building was about 200 yards from the front of the hotel. You would think the residences would get preferential treatment over the hotel side. The response time of the host was very prompt and attentive, but overall that was probably the best part of the experience.