I was in town for a funeral and wanted to stay with my whole immediate family (myself, husband, kids, brothers, their spouses, and my mom). We were looking for a property that would also keep my kids busy during down times between events. We were unfortunately very disappointed with this property. We ended up shortening our stay and going to a different AirBNB. I want others to be aware of the conditions.
The location is decent, located in a quiet neighborhood. The check in process was smooth, a touch pad holds the key right outside of the property. I did contact the host ahead of time to ask whether they had a pack n play and highchair for my child, got a quick response that they were going to find out but then never heard back. (Not a big deal bc Luckily they did have one and the pack n play was new too!). Problems started when we go into the property that evening. The property is large and spacious (much bigger than I expected), but one thing that was a major concern was that there is a step down into the front room (like a sunken living room) that was never mentioned in the listing. The floors are very light colored and the step blends in, so you cannot clearly see it. It sent my family members, including my toddler, flying as they tripped over the step often (the step is even right outside of the bedroom door, so take care when walking out of the room, you’ll have to watch your step). You could tell that people have tripped on this before because the step into the living room was broken and the floor board would slip off if you stepped on it. The cleanliness of the property was also a huge concern. The listing asks that you not wear shoes inside, but after just a few hours of walking barefoot, your feet will be dirty. There was a superficial stain on the couch that looks like it would have been easy to clean off, but since it wasn’t, makes me feel like it wasn’t cleaned at all. There was food splatter on the walls. The comforters on the beds looked like they weren’t washed often. The beds were also veryyyy low! Like a foot off the ground, difficult for my older mother to get in and out of bc it is so low. The pool and outside area was so unkempt that I didn’t allow my kids outside. The pool looks like it has never been cleaned. The trampoline looks dangerous to use.
The positives- new pack n play, at least my toddler got to sleep well for one night. The kitchen is pretty well stocked. The living room area was very wide open. Great place for some looking to house a lot of people and have some fun, but not for young children.
I voiced my concern to the hosts the next morning (we got in later than expected) and they were responsive. They offered to shorten my reservation and refund half. They did end up still charging for 2 nights even though I only stayed for 1, then after some discussion, gave me a partial refund for the night I didn’t stay. They did end up charging a cleaning fee, despite the place clearly not being cleaned prior to arrival. My family is in mourning and so much going on, I didn’t put up much fight and just wanted out of there. $1000+ for 1 night of an uncomfortable stay.