"check in" was easy as the residence uses coded locks, so we didn't have to worry about timing. The "cool pool house" was exactly as described. I happened to meet Venessa as she was showing a room to another guest. She was a great hostess, and showed us the bicycles they have available for guests to use to cruise around town. There is a wonderful barbecue restaurant as well as a Walgreens about 2 blocks from the house. When I couldn't figure out how to turn on the shower I called Venessa and she had the maintenance guy there within 5 minutes. Absolutely great place to stay, we hope to return again!