Frank and Carlos had informed us when we booked the room that they would not be around during our stay, so we unfortunately did not get to meet them. A few days before checking in, they sent us detailed instructions on how to access the room. Upon arrival, the room was clean and true to the pictures. Overall we had an enjoyable stay as we had everything we needed at our disposal. Plus the neighborhood was very calm. Plus it was only a 10 minute drive to the beach!