I specifically booked this particular AirBnB after receiving the link from a friend that booked the same location. Upon arrival we were placed in the wrong room on the wrong floor. I contacted the host and was told that that was due to a “technical error” on their end and that we are in fact in the right room. The host responded, “to be happy as we have a good deal and it’s Friday night.” He also stated that he would refund us for both the valet and resort fee as we were incorrectly placed but he did not follow through with that. I was not happy and shared that with the host but NEVER got a response.
As for the actual AirBnB, there were not enough towels, the telephone to contact the front desk did not work, there were no basic essentials (i.e dish washing soap, trash bags, toilet paper, sponge for dishes, etc), the bedroom lamps did not work, etc. We are not satisfied with the stay as the host never responded or followed up with us.