A few things …
1) The hotel seemed beautiful and was very nice. However, the people were not as nice and were very strict. Not exactly helpful either.
2) when we showed up, a large maintenance fan was in the bathtub and it seemed like they were fixing a leak (something we did not know about prior to arriving). The hotel maintenance came into our room (without us knowing) while we were out to do extra work in the tub. They left caulk and dry wall on the bathroom floor.
3) there were dirty towels under the bathroom sink upon our arrival and nobody removed them even after we asked. (We didn’t even have enough clean towels until we went to the main lobby and asked).
4) the elevators take 10 minutes to arrive at your floor since a few of them were always broken.
5) there were two occasions in which our door was found open upon us returning from dinner. As young girls traveling this was extremely unsettling and should never occur. We were not aware that hotel staff would be coming into our room since it’s a private reservation. No cleaning or maintenance was done during these occasions. It is unclear why anyone was in our room to begin with.
6) there were not enough clean towels, extra toilet paper, extra paper towels, dish towels or any other essentials provided. All of this we had to go out and buy.
7) nobody told us what to do with garbage so we ended up having two large garbage bags in the kitchen with nowhere to put it.
8) the beach was overcrowded
9) wrap around balcony was great!!
Overall … the place seemed nice, the two pools were convenient and pretty, and the location to the beach was nice. This seems like it should be a luxury place but it is not run well and it is dirty.