Phenomenal location with great beach access and very clean apartment…
However, the apartment has not been maintained and the host Katerina was quick to blame my family for *maintenance* issues.
Issue 1: The door lock battery died, we determined this at noon(ie lunch time) and promptly called our host from the lobby. Due to the location and entry type of the apartment we left all money and cell phones in the room to protect them. Host, “Your children probably played with the buttons and broke it…. I can’t come right away… just wait and try again… I can only do the same thing you are doing and push the buttons…” Once the host finally arrived she and spouse did NOT have a physical key and instead tried to climb in through the neighbor’s patio- and informed us that the patio sliding door lock also does not work. The stick- which we thought was just added security- was the sliding door “lock.” - Did I mention the door handle is broken off as well? Over 3.5 hours after the initial call a locksmith finally got us in the room so my three children could eat *lunch*. At no time did the host offer to care for our family by providing lunch or even drinks, even though all our money was locked in the room. The door was left with a drilled out lock and the door could open with a flathead screwdriver. The host and locksmith had this conversation in another language thinking I could not understand. The building attendant who listened to the call initially was shocked at the host's behavior and apologized to me for having to deal with such a rude host.
Issue 2: The garbage disposal did not work on arrival. On day four we finally decided to use the dishwasher and water backed up into the sink. This is when we tried the garbage disposal and discovered that it did not work. We contacted the host and were promptly told we overfilled the garbage disposal, then, Host, “There is a button on the wall, please turn it on.” We communicate that the switch with a broken faceplate is not working. Host comes to look at garbage disposal, determines the breaker is tripped and he cleans out decomposing food from disposal. To us: “You shouldn’t overfill the garbage disposal.” The food that came up was already decomposing and NOT any food we had eaten- extra gross. Host via text “It wasn’t working because it was clogged. It’s automatically stopped. It’s cleaned now, so keep it clean , please.Thank you.”(sic) Again, we were blamed for a *maintenance* issue.
Know that the stove burners are loose and you have to jiggle them to get them to work. They are not anywhere near level and one is completely missing the heating element support. Multiple electrical switch faceplates are cracked or broken throughout the apartment. The couch is well worn. The back door lock does not work and the door is “secured” with a stick, the handle is broken as well. The cabinet doors were all “on”, but many were so loose that they wobbled and some even fell off when opening. Thankfully, there was a screwdriver in the closet and we were able to re-attach and tighten the doors without having to contact the owner. The kitchen has this creative recessed lighting, but half of the fluorescent bulbs were burned out.
The bedside light flickers on and off, even when the switch is turned completely off. Several of the blind slats in the living room are missing, so you can’t darken the room if you want to take a nap or watch a movie. The shower head is attached with a straight pipe rather than the proper angled pipe, so the shower stream is funky, and the diverter doesn’t work properly.
And it is your fault, because your host “checked everything.”
We would have left had we had transportation for 5 people plus luggage and our groceries. We spoke with AirBnB corporate and filed a complaint about the blatant safety issues and they offered to help us find a new place but we believed it would have taken too much time and expense to relocate and we hoped to salvage some of our vacation time.
We did not requested a refund, because we did stay, but I caution you about this host. Read other reviews on here and you will see the same tone in the host’s responses- issues are always the fault of the guest.
But… it’s a phenomenal location with great beach access… and if you don’t need to call your host I think it will be a great stay for you…