We have family in ft Lauderdale but needed extra sleeping arrangements. When some of the family members came down with Covid, Sorty took the time to explain how refund policy and gave me time to decide. I initially canceled and then decided to reinstate my stay. She worked quickly to figure out how to reinstate my stay. It was complicated but she handled it completely for me. She was patient and thoughtful! I ended up getting Covid so our trip was canceled altogether. The way she handled my situation was amazing. I didn’t expect her to put so much effort into helping me with my stay or refund (I had to rebook to hold the stay, but she refunded me one of the payments). She could have just referenced the policy and been done with it, but instead she took her time to work with me. I really appreciate Sorty, and look forward to a stay with her in the future!! She is a 5 star host!!