Place itself was very nice and spacious- 3 floors with simple but nice design. My issues are related to the check in and communication. I sent my ID card a few weeks before as requested. Then I texted five minutes before arrival. First, we went to the location as shown by waze and google maps. We couldn’t find the unit number. No one provided instructions to tell us this specific unit was on a different street and in the back. I spent 20 mins calling and texting with no response. Finally, someone texted back (even though I had called several times) and tells me the unit is on a different street. We proceeded there. We got there; there was no parking as promised. There was an suv parked in the driveway. Again, I started calling. It was raining and we had luggages and parked across the street from the house. Finally, I reached someone from a phone number listed on my reservation. This person did not answer the phone but asked via text who I was. I told her I rented the property and couldn’t get in. She proceeded to ask my name, which I gave her. Then she says “if you really rented this place, you would have instructions for getting in.” I was furious. She proceeded to ask me how I got her number and I told her it’s listed on the reservation. This person was rude and unhelpful. If that is the owner, I never want to have anything to do with her or the property ever again. 40 mins later, we got in. Mind you, we had a dinner reservation we were already late for. Finally, someone from SoFlo called me back, apologized greatly and gave us instructions for getting in. We checked in and in about 5 mins, there was a gecko in the house on the third floor - running around and on the balcony, there was a dead bird with flies swamped in. This is the property that a cleaning person apparently just cleaned. Let’s just say never again for me!