Our experience with Sally was extremely pleasant. She was able to help us get into the room as quickly as possible, since the room was not finished being cleaned at 4:00pm, when we were supposed to check in. She suggested we wait by the pool until the cleaning crew was finished around 5:00pm. Since the check in was prolonged, the owner offered us a small refund for waiting, which we were happy with. We enjoyed our time in the condo and cleaned up as much as possible before checking out. However, we were informed that we would not be getting any refund at all due to the owner assuming we had a "party", which is incorrect. We were informed that we had a "party" because we left a few ping pong balls and some tiny loose feathers around (from wearing boas out one night). We picked up WAY more than what was left, leaving some tiny pieces of feathers around (very few whole feathers), that we knew would be very easy for a professional cleaning crew to vacuum up with a floor/handheld vacuum. We brought absolutely NO confetti, as this was clearly stated in the rules. Other than that, it was a great stay, but make sure to thoroughly deep clean the unit before you leave, even though you paid the cleaning fee!