This is a great home especially for business travels. My contractors felt very comfortable and relaxed in this home. During their stay, They thought they locked themselves out by accidentally locking the bottom lock of the door. . However, when I reached out to Mr. Silmo; he was very responsive despite being on a plane about to board. His response followed through with a text and direct email with instructions on where to find that key. I thought that was above and beyond customer service.