We were unable to stay due to needing to cancel our flights due to Hurricane Ian. On September 27th notified the host we would be unable to get there as Florida was in a Presidentially declared State of Emergency. Host did not respond. On day of check in hosts assistant texted us asking what time we would be arriving. Let them know that I messaged the host we would not be able to get there due to the Hurricane and that the host never answered me back. Was given a cell phone number for the host. Texted them letting them know of our inability to travel and they said, “we are in south Florida and didn’t get hot by the hurricane at all.” When I let them know that I messaged them prior to our stay that we wanted to cancel and never heard back from them, the host stopped responding. Filed an extenuating circumstances claim with air bnb and they said the host was unwilling to refund a portion of the stay, including the $80 cleaning fee (despite never staying there) and that the state of emergency had yet to be confirmed under the air bnb extenuating circumstances policy. Cannot assess cleanliness, check-in, etc. as we never actually stayed here. As far as communication, compassion and flexibility I would give zero stars if I could.