Connie was super responsive during the whole process. Before we arrived she sent a detailed message with step by step check in instructions. We stayed here because we were going to a hockey game at the arena 10 mins away so we asked to check in early which Connie allowed with hesitation. Everything was so clean and she provided everything from towels, to shaving razors, even the soap and shampoo. She also stocked the fridge with drinks including two adult beverages!! The entire home was clean and came with printed, clear, detailed instructions from how to run the ice maker to where to put any trash. The bed was soft and comfy and she provided bedside chocolates. All in all it was a great experience and if going to the FLA arena for anything I would highly recommend staying here!