As I arrived, the hammock was ripped and the hot tub was not working, giving an error message. I informed the host about this issue, which they stated that they will be sending someone out next morning. Next day comes and they did not send someone, asking me to reset the breaker instead. This is definitely not an appropriate task for a guest, but also the breaker was not accessible in the guest area as described. The host still did not send someone out to resolve the issue. I primarily booked this location, looking forward to using the two outside amenities (hot tub and hammock), both of which were not functional at all during my stay. I even requested a partial refund, having video evidence and they declined my request. This is completely unprofessional and SHADY business! Do not book with this group, as they are not proactive and still charge you for amenities that are broken, even after you informed them in advance! POOR CUSTOMER SERVICE.