Had a problem with our phone accepting the app which caused a problem in checking into the place. We were able to communicate this with Ddana and she used email and all was well. We arrived on a weekend and Dana was pro active to the point she purchased a new box spring to make the bed firmer. That alone was above and beyond. Our requests were answered immediately. Loved the snacks and water that were waiting for us. We hope to return in the near future and would love to stay there for a longer time. Thanks Dana for a great visit. Tom and Ginny (California)