Overall the place is pretty decent. Janet’s hosting was terrible. There are 2 units in this building. Janet gave the same check in info to us as she did to the person that was supposed to stay in the other unit. Due to weather issues with our travel, we didn’t get to the Airbnb until almost 2am. We walked into an already occupied Airbnb at 2am in Florida! As soon as we walked in, we saw someone else’s belongings everywhere and quickly left as to not scare whoever was there, which obviously could’ve ended in injury or worse. I immediately sent Janet a message to ask her why someone would be in there. I looked for a number to call her but didn’t see one. Considering it was 2am I’m not surprised she didn’t get the message that night. I then began the absolutely horrible process of dealing with Airbnb’s customer support (which also deserves a terrible review). We ended up staying in a hotel that night. I get that mistakes happen. This was a big and dangerous mistake, but still I can see how it could happen. However, when Janet called me the next day, she took no responsibility for the mistake! She told me “I don’t know, she said she somehow got the check in info for that unit” referring to the other customer like she did something wrong. She didn’t break in, so clearly she got the check in information from Janet. Janet also told me that I should’ve called her, and that her number is right there on the app, and she always answers first ring. I looked everywhere for her number and didn’t see it. I sent her a message genuinely asking where it was on the app and sent screenshots of what I could see. She never responded. What Janet never said was sorry. Like I was saying earlier accidents happen, but you can at least own your mistakes instead of acting like your customers did something wrong.