I booked this trip as a surprise for my wife’s birthday. We planned to arrive on Friday and check out on Sunday. Upon arrival, we noticed the check in process was chaotic and disorganized. Just so everyone is aware, you will have to pay $75 and not the $7 per day/entry that is mentioned in the instructions provided 24-48 hours prior to arrival. As I approached the valet, I was told that they only accept cash. This required me to go inside to the ATM as I was not aware of this beforehand. The valet also told me that we could not park in the parking garage. Where I would come to find out a day later that we are able to park in the parking garage. After paying, you are directed to go inside to the service line and wait for further instructions on parking, pool bands, and your fob. As I was in line, another guest told me that the valet let him pay with card. At this point, I became very frustrated. Thankfully I pulled out extra cash because when I get up to the service department, I am required to pay $30 for a fob and $20 more for some kind of refundable parking deposit. The whole check in process cost me an additional $125 to my stay that I was not made aware of. I know the additional fees are up to the building, but as I read previous reviews from over a year ago, they had similar problems. It should be adjusted so guests are aware. We were not the only guests that were extremely frustrated and blindsided by the check in process.
As we make our way up to the room, we were very excited to see our view. As you get closer, you realize your view is a parking garage with a hint of beach. We also noticed that our room itself was not very clean. The window sills and door frames were full of dust and dirt. The kitchen sink smells horrible. We think it may be the garbage disposal. The shower is also a huge problem. It takes 15 minutes to heat up and once it is hot, it will not cool down. There is NO water pressure what so ever.
We were pleased with the check out process as I just had to collect my $20 deposit and return the fob that we paid for. Our favorite part of this whole trip was the check out process. We also were pleased with how close the building is to the beach. The pool was also very well kept and nice. However, the stay was not worth the price. It was highly over priced considering all the issues we had.