I was greatly looking forward to staying here for the weekend. I understood their cancellation policy and understood I would not be receiving a full refund if I chose to cancel. However the host informed me that they can not accommodate my stay due to the COVID-19 outbreak (which is totally understandable). With that being said I requested for them to cancel so I could receive a full refund and they denied my request and told me to cancel it. Me canceling it would mean I would not be getting a refund. After expressing my concerns to them they no longer were responding to my messages and would not return my phone calls. Poor customer service and very unprofessional of them.