This is a beautiful, clean place, in a great hotel. The lack of stars came from the description and the lack of communication. If you have a problem the chances of getting a quick response is rather slim.
The description of our room was also wrong. It stated there was a bathtub in the unit which there was not. It also advertised two infinity edge pools. I’ve been in to many resorts that have this amenity and these pools did not seem to fit the description to me. Another note for future renters... pay attention to your drink bill at the pool!! They don’t give you an itemized bill you must request one. Extra drinks were on our bill two days in a row. At that point we realized it wasn’t a simple error and didn’t go back.