Stay sol was very responsive during our stay and the apartment was very comfortable. The views were amazing. We really enjoyed our stay at the Hyde residences. The only reason for a 4 vs a 5 are the slow elevators in the building, the overall cleanliness and upkeep of the apartment (stains on carpet, master bedroom side tables had cracks) as well as we had to go purchase basic things such as garbage bags, detergent etc. Overall I would have rated as a 5 if not for the above.