Jennifer was kind in the beginning understanding also made promises, or whatever she calls them. She offered things that she did not fulfill. Basically pretty much lied and the worst part is that if I did not confirm with her a night before she wouldn't even let me know. I don't like to go in details and also don't like to write reviews it's a waste of time and people don't really care. But I felt like I had too because she really is dishonest from when we checked in to when we checked out. Plus she doesn't really care so why should I.