The room was wonderful - very spacious, huge balcony, clean and great views! We loved the pool area and it was just a short walk to the beach.
Everything was great with our host! However, the customer service at the actual resort was less than superb. We had a late check in around 1 AM and it was a disaster. Then, we waited about 20 minutes to valet our car (Which is the only option).
The resort includes 2 beach chairs and an umbrella with your stay, but the beach was not staffed on overcast days. The front desk would also not help to accommodate for us to use our chairs on these days.
Overall, any interaction with the Hyde Staff made us feel like an annoyance, rather than their guest. I understand the staffing levels are low right now due to COVID, but a general lack of any customer service is unacceptable at any time.
Unfortunately, we will not be returning to this resort on our next trip.