There were a few hiccups checking in, mostly on my part, but Adriana was super quick to respond. The home is in a family neighborhood - I wouldn't call it scary like another review said, but you can tell there are lot of people living in each residence with the number of cars so everything seems a little cramped. With all that being said, the neighborhood was quiet, the room was super clean, set up for guests with nice little touches, and worked perfect for a one night stay. There is no access to the rest of the house from the bedroom.