Leading up to our trip, Karen was very responsive and addressed all of my questions. Upon our arrival, we received a warm welcome and they even helped us unload our car! The place was super cute for a girls weekend, clean, and right on the canal! We spent a lot of time in the pool and were located near the beach and great restaurants. Karen even checked in on us a few times to make sure we had everything we needed. Would definitely return in the future! We had a great experience!