Here my honest and transparent review:
(Long read but a heads up)
I booked Dianna’s place for my treatment appt at Pembroke hospital. As instructed in the listing I booked then wrote host to state my trip details. I had tried contacting host prior to arrival 2days and no response. But I figured we all get busy.
I arrived earlier than expected I reached out to host on abnb, no response. I then called and spoke to her directly. She said she would call me back. NEVER DID.
I went to my chemo appt for the next 3/4 hours, once completed, I again reached out to host. By this time check in time had passed by a hour and no word. I was frantic and decided to reach out to abnb Cust service. They finally reached host who let them know unit couldn’t be occupied due to it not being clean or ready for me. If it hd not been for abnb c/s calling I would hv known nothing.
They immediately canceled my booking with host, refunded my money and gave me a 700 credit which they immediately used and found me a beautiful place to rent close to hospital.
I don’t think host was being malicious but things could have been handled MUCH better. Thank you for your efforts host.