Charles, was very responsive. Checking in and out instructions were very clear. House is very spacious & was very clean. 3 bathrooms shared amongst 7 females was life saving!! There were 4 bedrooms each had 2 beds and there was also a pull out couch. Beach towels were provided in case you forgot yours. Kitchen was fully equipped with pots, pans, utensils, plates & cups. Washer & dryer were user friendly. Area was convenient and close to Hollywood beach which was about 20 mins away. Hard Rock Hotel & Casino was 10 mins away. Fort Lauderdale Airport was a 15 min drive & Miami, on average was a 35 min drive. Lots of shopping & restaurants nearby. Neighborhood was quiet, we never had any issues. The only con was the decor in the house. It had an ‘’old feel’ to it in a fairly modern house. The backyard is spacious and beautiful. Some of the furniture and the ping pong table appeared worn out however it seems like the effects from all the rain that Florida gets. I would recommend this house to anyone who asks & I would stay at this home again!