Do Not Recommend
I really felt that I got tricked into a terribly bad deal with this stay. I highly do not recommend booking a unit at the Hyde.
In this particular unit the walls were in the middle of being repaired (white areas of spackle/patch work and dirty prints). When I asked Marcos why he would rent a unit in the middle of repairs, he suggested that if we are not satisfied we can cancel the reservation. He was well aware that we are not from Florida and it would leave us with no place to stay.
Survival of the fittest comes out in people when waiting for elevators on a daily basis. People wait up to 20-30 minutes to catch an elevator, then up to 18-20 people squeeze into the elevator. There is often a long line that forms around the corner for the elevators. Imaging killing hours of your vacation due to elevator issues!
The Hyde operates as a hotel and as a residence and has two separate beach areas. We took a unit through AirB&B to be able to spend the time on the beach with our friends, but because they rented through the hotel we were unable to do so unless we paid an additional $45 per day at the hotel side beach service to rent two chairs and an umbrella (despite the hotel having charged us an additional $40/day resort fee upon check-in which is supposed to include beach service). Of the 6 days our friends had booked for, they were unable to get towels 3 of the days on the “hotel beach service” side. The beach for the people who rent via AirB&B is two buildings over along the beach, so an annoying walk. No matter how many people you have in your unit (we had two adults and two kids), they only give you one umbrella and two chairs on the beach…anything extra you have to pay for it. One of the days we were going on a boat and needed to take towels, they would not allow it. At times the towels we did receive were stained.
Food at the Terrazas restaurant at the Hyde was not good at all. They brought me eggs benedict completely overcooked. I pointed this out to the server who chose to do nothing about it. The pizza they brought the kids for lunch was not good.
The pool area and the beach areas are way too small for the size of the hotel, they pack you in like sardines.
At the onset of our trip we extended our stay with Marcos by one day due to flight availability, but there was some kind of miscommunication…the host said he notified, the hotel said they had no notification, bottom line is we got locked out of our room because they deactivated our key cards.
There were two armed security police officers there at all times, one at the front entrance near reception and one closer to the elevator. I am not sure what has happened in this place before but I found it a little odd that this was required.