Garrett & Vianca made the check-in/check-out process very easy & they were very communicative! I recommend bringing your own utensils if you want to heat up anything in the microwave as there are none that I could find. Also, the pillows were pretty flat so I recommend bringing your own if you are someone that likes a firmer pillow. The walls were VERY thin and you can literally hear everything happening in the neighboring apartment so be aware of that. Other than that, the unit was clean (a bit of wear & tear on the comforter), great location & an overall good value!