It's was very responsive and welcoming as soon as I booked the reservation. He sent clear and concise instructions on address, security code, bed location (on top of the description being exactly what was truly at the location was a plus!), Room security code, also where everything and anything was located without me searching for it or ask. If more hosts were like Ira then every experience would be enjoyable and pleasurable however this is why Ira and his team are incredible! I will book again with him very shortly