It was such a disappointment. It was almost $200/night so my expectations were at a minimum, a clean home. The pictures are lovely, however, the house condition, which another reviewer had mentioned, needs an upgrade. I can live with that though.
However, when we went to use the one and only bathroom, it was quite disgusting.
There was old pee on the rim of the toilet seat, there was hair around the bathroom, the towels were torn and also had hair on them, and the toilet seat has very chipped paint (a new toilet seat is $20 so that was shocking that such an old seat is being used for a house that is expensive to rent for the night).
There was garbage already in the kitchen garbage. The backdoor has some cotton cushion thing on it that is very unappealing. The pool was light brown water. Of all these, the fact that the bathroom was so gross was completely unacceptable. There is ONE bathroom to clean and we are charged $200+ cleaning fee so it made no sense that a bathroom would have pee and hair in it like that.
This trip was a very important trip for my family and I wanted to spend NO time in an Airbnb that was this unclean. I took pictures, which I submitted to Airbnb and to John. Airbnb refunded me the rest of the stay at this location and helped me find another one.
The next day John sent me a condescending text letting me know that I made a big deal over him forgetting to clean the bathroom. He also told me that he has a lot of good reviews and implied that I should have just been satisfied with that. I replied suggesting to him that with a charge of $200+ cleaning fee, he should hire professionals for cleaning as that bathroom has not been well cleaned in a very long time and it was inexcusable.
I am very glad that I took pictures, moved to another Airbnb, and went on to enjoy the rest of the stay with my family.
My hope for future clients at this home is that John hires professionals for cleaning and invests in upgrading the home to match the pictures.