The first unit we stayed in, 401 was not as depicted in the photo. The photos showed a view overlooking the drawbridge. The actual view was the concrete wall of the ramp leading up to the drawbridge (it was a few floors lowers than from where the pic was taken on the posting). There were hairs in the bed. We complained to Enrico. He offered us a penthouse a higher fee, I did not think that was fair and submitted a request to for a refund. He then changed his position and offered us the penthouse at no extra charge. The penthouse unit 3101 was incredible. Enrico was very responsive to our messages.