Check in is at 4:00 for everyone so if you’re pressed for time get there early, we waited in a long line to get our room key. Once in the room there was a mildew/damp odor, the carpet was stained, an old table was in the living room area that doesn’t go with any of the decor. The advertisement says 2 king beds; there’s only one and it sits on the floor. The shower knob came off. Furniture is very outdated. Closet doors of track, the place needs to be updated. No coffee maker or tea kettle; just a toaster that was hard to use. A few old pots/pans. We were checked out one day early; locked out of the room and inconvenienced. When I finally got a call from the host, Millie, she did not apologize or take any accountability for the error. We went to the front desk to get a new key ourselves because it took too long for anyone to respond. Unprofessional/unorganized hosts. The elevator takes very long to arrive, so plan ahead to wait! Most stops on the elevator are the cleaning crews going from floor to floor pushing a cart of cleaning supplies. I’ve been using Airbnb for years, this was the most unpleasant experience I’ve had.