I am sending a refund request to you for the disappointing stay we had from May 6-10, 2021 at your location. We had an issue in just about every room and bathroom in the house. In our bathroom there was mold growing up the shower curtain, dead bugs in the shower and a lizard in our shower. In the hall bathroom the window handle was broken and you could not open the window, which I would think is a fire safety hazard. The entire bathroom was dirty from the sink, to the shower and the doors. There was a roll of tissue in the bathroom which we had to purchase toilet tissue and paper towels for our entire stay. In one of the bedrooms off of the hall bathroom the room smelled of mold and mildew. The window unit was filthy and when you turned it on the room filled with the smell of mold and mildew. The room was damp odor filled. The shower head in the master bedroom was broken. The nozzle on the kitchen faucet was broken.
We called you on more than one occasion about the dryer not working. On two separate days you said you would have someone come out to fix it and no one ever came to make the repairs. The pool was cleaned the day we were leaving. There was debris and dead bugs in the pool the entire stay.
As for the amenities you stated were included, the kitchen is not new or custom. We found a smoke detector in the drawer in the kitchen area, an empty iron box and no iron, no hair dryer, the shampoo was in one bathroom and it looked like it had been there for years, no paper products, I did not locate a carbon monoxide alarm, fire extinguisher or first aid kit. The most accurate thing you had listed was the keypad which half worked when using it.
We have stayed at numerous airbnb and this by far was the worst stay we have ever had. Although there were many questionable reviews, you assured us we would have a great stay. You were not available when needed and it was clear by the accommodations you are okay with deceiving guests for their money. We deserve a refund if not full at least half of our funds for the inconvenience, misleading, and deceptive advertisement you have for this listing. It is far from a castle or palace.