Booked this place for my friend’s 50th. She just went through ovarian cancer and we wanted a relaxing vacation. When we arrived we found out that the air conditioning temperature was locked &controlled by the host and not by the guest. Given my friend’s recent surgery she woke up in pools of sweat and wasn’t able to turn the ac down. The lowest it would go was 72 degrees but would only hold that for about an hour and then went back to 75 degrees. The listing didn’t inform us of the temperature limitations. If it had we certainly wouldn’t have booked. We reached out to the host who was unresponsive. Tried multiple forms of communication (text, left phone message on phone # provided in guidebook & messaged through ABB). Host finally got back to us right before we left saying he, “ just saw our message.” Host told us the ac was locked because "kids were there before us. "
In the guidebook in the unit it states that guests need to keep the temperature at 75 degrees.
I've stayed at Airbnb's around the world. This was the first time I've had a problem and wasn't able to get in touch with the host.