Assaf: was very responsive and helpful. He worked with us to ensure the room was quickly cleaned so we could get access a bit earlier than normal.
The building and its facilities: two of the four elevators broke down while we were there, which really put a strain on guests ability to get around. The pool was barely heated and closed about 45 minutes before sunset, which was around 6PM while we were there.
The location is good if you're looking to spend your day at the beach and your nights out and about. If you have a younger family, I would recommend looking somewhere further north, closer to the Hollywood broadwalk.
The room was very clean and there were enough cleaning supplies, towels, and sheets for a full week. There's a laundry facility by the elevators and they definitely come in handy.
The bad side about the room is the amount of things that were broken or needed updating. The faucets and shower heads all had various issues that caused them to be a challenge to operate. The couch was cleaned as much as it could be, but it has multiple stains. Multiple ceiling tiles have heavy stains. Soap holders in showers and towel racks were broken off. None of this prevented us from going about our day, but just don't go into your start expecting a fully modernized and updated unit.