The hotel room was dirty. The walls were terrible. All the door handles were broken. The information with the host and resort was not the same. There’s a resort fee of $25 per days of staying which should be told prior. There’s a deposit fee of $250 that we were not informed about (after stay it’ll take 7-10 business days to return to back account). The resort fee, explained by the concierge, is supposed to cover the beach, pool, and amenities. The pool was OUT OF SERVICE, leaving an overcrowded kiddie pool on the 9th floor. important information that should be given to clients BEFORE allowing us to book a holiday weekend. Completely unacceptable considering the amount of money we paid to stay at the “luxurious” Hyde. The “beach service amenities” were located 15 MINUTES away by foot, why am I walking 15 minutes to get an umbrella and two beach chairs if I’m staying at the Hyde? There was service right IN FRONT of the hotel yet we are expected to walk 15 minutes to be able to take advantage of what our resort fee covered. Again, information that was not given provided prior to check in.