I have never left anyone a negative review but this from the beginning didn't start off well.
Pros: Room has great views, the shuttle drops you off and picks you up from the beach for free, restaurants and GulfStream Park are less than 5 minutes away.
CONS!!
The lack of communication between my Airbnb host and the hotel was embarrassing. Never have I ever been involved in so much confusion ever.
1. So my check in was delayed by 20 minutes because the front desk couldn't find my room or knew who I was even though I provided an ID, Credit Card and a reservation #. Magically, they finally found me and put me in room 3010B. I get to the room, my GF opens the door and the first thing I see are 2 full size beds. WAIT WHAT? I called Nicolas, who quickly fixed the issue. Only problem is, I have my GF who is starving because of all the delays (the elevator takes forever too btw, there are only 2 elevators for a 30 story building!) and we have all 5 of our bags with us. So instead of bringing me my correct room keys TO ME, they want me to go downstairs, wait on the elevator AGAIN and get my room keys. HORRIBLE CUSTOMER SERVICE.
2. During my check in process, the front desk (I believe her name is Yani) was explaining the hotel charge hold, which was understandable. She then mentioned that I get housekeeping service, that it is included***. I chuckled and asked her "are you sure? because on my Airbnb booking it said it was an extra charge" she then said " yes, I looked and it is included for you"**
So with that said, the following morning before heading out to the beach, I ask the front desk (Yani was no where to be found the following day) if I can get housekeeping in my room and she hands me a paper with a list of services and fees. WAIT WHAT? I told her, that is not what I was told at check in and that I even reassured her and she said it would be included. After going back and forth with her, I told her fine i'll pay the fee. Then she tells me they can't do housekeeping in my room today because I have to request housekeeping 24 HOURS IN ADVANCE???? I walked away from her... That made no sense to me.
3. Lastly, the valet gives you a ticket where you can text a number with your code so you can pick up your car quicker. That was a joke.. I texted the code at 11:08, My car didn't arrive at the Valet untill 11:41. So much for quick service.