Overall we were pretty happy with our stay. For us, some of the cons listed below contributed to our overall star rating.
Pros: Amparo was very very quick to respond to our issues and needs. The house was very clean when we arrived. The bath rooms and kitchen were all nice and new. I think the house must have a tankless hot water heater, because we never ran out of hot water. The property had a nice appearance, in and of itself. We also appreciated having key pad locks for easy check in. We were close to several restaurants & grocery store (Publix), less than a mile or two. Amparo was also able to accommodate a slightly early and late check in/out time.
Cons: several of the electronics key locks needed new batteries, leaving the lock unoperational. We ended up having to use the side door for most of the trip and back up keys. The description of the house said it came with a heated pool and hot tub. The pool got warm enough for our daughter to swim in, but the hot tub never felt like it got “hot” even after the pool maintenance company was called to check on it. While we appreciate Amparo trying to get it fixed, we gave up trying to use it. The neighborhood was a little more transitional than we expected with the backyard neighbors having multiple tent/tarps draped across the yard. We were also awoken to some cars/motorcycles racing through the street one night. There are multiple huge red signs reminding guests not to have parties, which was a little unsightly.