This facility has potential to be a great stay if they can resolve the elevator issues and find a security team that understands customer service. We , like every other guest were very unhappy with the elevator situation . You do it go on vacation to wait 30 minutes to get on an elevator. They must be short staffed because the pool area was not cleaned daily and food items from the previous day were still on the ground. One security guard named Reese went out of his way to assist in any way he could, he needs a raise to deal with disgruntled guests over the elevators. The people working in the valet area were very pleasant . If you are traveling with a family, the no food or drink rule by the pool will not make you happy. Most parents want to take snacks and drinks for their kids, this is not allowed and an unfriendly guard will check your bags daily. The snack bar does not open til 11 and it is quite pricey, especially if you have kids.