We rented this house to spend with our daughter, husband and grand-daughter our Golden Wedding Anniversary, I have been renting from AIRBNB since 2013, 15 times before this, 14 in Europe and 1 in Rio.
Positives: the house is good, as or better than in the pictures and very well equipped.
Negatives:I requested if it was possible to check in earlier, when asked I said 2pm, Fernando’s answer was this “It's tough for us to accommodate an early check-in since our cleaners would need time to prepare for your arrival. Unless you avail the early check-in, we will block the day prior to your arrival so it won't be booked and you can check-in as early as 11 am, we offer early check-in for a fee of $85. Would you like to proceed?”
If he had said something like 2pm is not possible but how about 3pm, I would have been happy and grateful.
However, before checkout he dared to send a message reminding me of the checkout time (11am) and asking that if we were leaving earlier to let him know so the next guest could have the home earlier???
I was requested to submit a picture of my driver’s license and a selfie TWO times, all my previous AIRBNB rentals required me to show only my passport and that was it, then they gave me two options or make a deposit of $500 to cover possible damages to property or take an insurance to cover those possible damages for which I had to pay $35 I don’t know what kind of people had rented the house before. Then there are several: if you don’t do this you will pay $150 and if you don’t do that you will pay $150. On the first day we came like 15 minutes before the check in time (4pm) I called the company to get the entrance code and the lady who answered told me that she had sent it to my e-mail I told her I don’t have my e-mail in my phone if she could tell me de code and she said that she was not aloud to give the code on the phone, I spend several hours per day in my office in front of my computer or with my laptop or Ipad where I have e-mail, I don’t want to be bothered in my private phone with mails. Finally I got the code and she said to give her a few minutes to resety an earlier time and then try because the authorized time was 4:00 o’clock. The house looked clean but our bedroom needed a vacuum or sweep because the floor was sandy and then I look at my feet and they were dirty black, the floor needed a good mopping, I also found two dirty pans, one with something like burnt oil and the other with food stick to it, with a charge of $210 for cleaning, how could this happen? How could we trust the glasses, silverware, dishes, etc. to be clean. AIRBNB should make the difference between OWNER and MANAGER, this is the first time we do not have the nice, personal and sweet contact with the owners of the place, this was just a commercial contract where the only one who can loose and be blamed is the guest.