I booked a two bedroom condo, and a few day prior to arriving, I decided to confirm with the host the number of beds in the second bedroom. The host advised that I did not book a two bedroom condo, but a one bedroom with den. I provided the host the link to my reservation confirmation showing which condo I booked, and screen shots of the photos with the listing (showing two bedrooms) but they would not accept this and continued to advise that I booked the 1 bedroom. I contacted Airbnb who confirmed that I booked the 2 bedroom condo and they contacted the host, the day before my trip, and the host confirmed to Airbnb that we would be placed in the 2 bedroom condo that we booked.. When we arrived on the date of check in, we were not placed in the 2 bedroom condo that we booked, but offered the one bedroom with den. We were basically told by the host that we could either stay in that 1 bedroom condo with den or have a full refund. It would have been impossible for us to find a place to stay for the next week that day, so we chose to stay in the 1 bedroom condo. The host did refund our cleaning fee, but refused to give any further refund saying that we got a good deal on the price even for a 1 bedroom. Other family came on this trip with us and booked a 2 bedroom, 2 bathroom condo through Airbnb with Stay Sol, and paid the same price as us per night, therefore, what we paid to stay in the 1 bedroom, was really not a "good deal". Wonder how many other people Stay Sol have pulled this bait and switch on.
The location of this place was great. The listing showed a washer/dryer in the condo, which was not there. They could have done a better job of cleaning the condo. We did advise the host that the balcony door was broken and wouldn't open and they came pretty quickly to fix it.