We had really high expectations about this rental, not only because of the great reviews, but also the above average price. The amount of time it took to resolve our issues between the host company and AirBnb took so much time out of our stay that we eventually gave up and just let things be. Our primary issue was that the listing called out enough space for 4 people to sleep. There was one main bed and one pull out bed. We didn’t get sheets/pillow cases until our final night there, so we all had to stay in one bed.
The entire place was dirty… couches covered in dirt/food and hand prints, foot prints on the walls, hair in the shower, dirty toilet… I could go on. This was listed as a COVID- standard cleaning and it was not.
We were not informed about the limited towel situation until after we booked via message, however the listing called out “plenty” of towels. Our shower was handicap accessible and water covered the floor anytime we used it. We had no spare towels to wipe the water up with. We eventually had extra towels released after we went out and purchased two towels to get us by.
The sliding door lock was broken when arrived, so we had to call maintenance to come and fix it. We went to put our belongings into the safe since we didn’t feel comfortable having someone come in when we weren’t there and the safe did not work.
The pool was extremely cloudy all four days we were there and full of sand, so we felt gross swimming in it. Their hot tub was crystal clear so not sure what the issue was.
This room has a balcony that faces their other building, so be prepared for sleepless nights, especially on weekend. It was so noisy that we could barely sleep Saturday night.
Overall, this was a really poor experience with AirBnb. Book elsewhere…