clean the room and have room ready. I checked in at 530 when check in is at 400 and walked to room and was not allowed in because they said they were cleaning it. When I was allowed in the room was still not clean and had to contact air bnb for support and deal with getting partial refund while trying to enjoy my luxury vacation. I love the hyde and stayed in a different room before and never had to deal with any cleanliness issues like this. I shouldn't have to contact air bnb to get a resolution because the host would not respond to my messages.