We planned our vacation trip well in advance, as it would be a vacation with our whole family, including my two babies, so we needed a good and safe home.
In May 2018 we saw quite a few houses on Airbnb and chose Valeria's house. Because we attended in number of rooms, location, and of course, we found safe by the photos.
The day we arrived at the house we were greeted by a very thick gentleman, who does not know what the relationship has with Valeria; showed us the house, gave us some directions and walked away. He did not say anything about a security system. 10 minutes later he returned and entered the house without saying anything and left.
We unloaded our cars, we had lots of luggage, food, after all spending 1 week with 2 babies requires a lot. As we were putting things in the house I saw that it was very dirty, the floor with a lot of dust, the filthy carpets, it seemed to me until the bed sheets had not been changed. I reported this to Valeria for a message on Airbnb and the other day she sent a maid, who cleaned the floor, carpets, but I saw that the sheets were really dirty and we washed them again myself.
There was no dust extractor in the house to use.
The house sits on a busy avenue and the driveway into a very dark and unmoving alley.
It is very noisy house.
On our third day at 1:00 pm we heard a noise and we went down, opened the door that leads to the pool and saw a guy near the pool. At the same time the guy jumped into the house next door.
We called the police who arrived about 10 minutes later, they said they checked the place, but they did not find anyone.
At the time of the event I sent a message to Valeria using Airbnb reporting what happened and saying that I would have to leave the house on day 3, because we were not feeling safe with our family there, since there was no security in the house. Nothing was answered.
The thief did enter the house, and my family could not stay in an unsafe place. We had to search for a rushed hotel with 2 babies and move to a place with much less comfort and spend more money.
The owner believes that the neighborhood is safe and does not need to put any security system. The gate that gives access to the house through the alley behind the house does not have any type of lock.
And did not need to refund any amount of our stay. Being that only 4 of the 7 we paid were used.
Total absurdity. I do not recommend this house to anyone.