Turnkey is a large company that manages a lot of units. I have often heard that when utilizing the services of aIRbnb you should always deal with a direct owner. I now understand what that means. Turnkey staff was not completely aware of exactly what this unit had to offer and did not even know the location of some of the amenities. They did not respond to a broken washing machine and while they may manage thousands of units worldwide what matters to me is how well they managed this particular unit and during this particular vacation. They failed miserably in that regard and I would avoid turnkey under all circumstances. They did not even offer me a credit when my wife and I had to go to a commercial laundry