Michelle/Dallas were very helpful, responsive, and friendly. The unit was great and felt like home. We had a blast playing Ms. PacMan and basketball. There were a couple of things that I don't think were in their control that could have been better: the pool and hot tub were not well-maintained. There was a lot of debris floating around, and it never really was tended to. The directions were really good, but we got there very late and the numbers on the building were really hard to read. Aside from that, they were awesome, and we would definitely stay there again.