This is not a stay for a family with a baby. I spent hours and hours searching for the right place because this was our first vacation with the baby. I decided to go with stay sol because they were offering pack and play and high chair, and it was very close to the beach. Well, multiple times before our stay I asked for pack and play because I knew that my 7 month old cannot sleep anywhere else. I was reassured that pack and play was already noted on my reservation and it will be waiting for me in the room. We arrived after 4 pm , check in was quick and easy. The girls at the check in desk informed me to contact my host if I should have any problems or questions. Fair enough. I opened the door and at first I saw bed with covers open. I thought maybe they did this to make it welcoming and inviting… silly me. As I entered I realized that the room hasn’t been cleaned at all. Again, I have to say it was already pass 4pm and nobody warned me of this. We got up at 4 am, and had a very long day behind us so I was waiting to get to hotel, wash my hands, feed my baby and put her down for a nap. That was impossible. I am not going to go into details of room being filthy (it is a normal thing after people check out right?) but for me it is unacceptable to let another family check in , during COVID, into this filthy room. I emailed a host-no response. I called a host, lady answered and pretty much wouldn’t even let me talk just said that I am happy that cleaning crew is still in the building and she will send them over. After half an hour of nobody showing up, I called again. At this point we are literally standing in the living room because I was disgusted to touch anything. This time a man answered, and said he was not aware of my problem. I explained conditions of this filthy place and asked to be given another room because I can’t wait for them to clean the room I need to feed my hungry, sleepy baby that. The men said he will check with his superior. Next hour or so I spent calling from my phone, from my husband’s phone and they did not want to pick up any of my calls. It was probably close to 6pm, so I knew the office was still open. I left voicemails, I sent messages no response what so ever. All I wanted is to get another room that was cleaned! Nobody answered. Cleaning crew finally came and started cleaning… I asked for extra bedding because we had 3 adults (as stated in the reservation) he said there are pillows in the closet. Yes, pillows with used pillows cases! I asked for clean ones he made a big deal of it. I asked for clean sheet and blanket, he opened the drawer where you can apparently see used sheet just tossed in the drawer he said to use those. I asked if he was being serious because this obviously looks used, he said no it’s clean. They were mopping the floor and rinsing the mop in the kitchen sink above the dishes. They finally brought high chair- which was a booster chair not a high chair so I couldn’t use that, but gave up on that as I could tell nothing was going as planned. Pack and play arrived probably around 7pm finally, it was dirtiest thing ever with no sheets or anything. It had a couple of big black stains. Disgusting. Of course I couldn’t put my baby to sleep on there, so we ended up going to the store and buying a new pack play. This one star is for the room being so close to the beach, if I could I would give 0 stars to Stay Sol. If you are traveling with a little one I would stay away from stay sol and just book through hotel. Sure enough, nobody called to apologize or to say anything to me. It is so u professional and unacceptable. Again, I have to point out I picked out this place because it seemed baby friendly-and it was far away from being that. Stay Sol is unprofessional, did not care about any of my problems and didn’t even apologize for this whole issue.