I rented Alex's house to celebrate my husband's birthday and take advantage of the labor day long weekend. We were 3 couples, 2 other adults, 1 baby and a toddler.
Communication was great from the get go. Alex and the rest of the team that manage the property replied in minutes. We experienced some issues and each time a maintenance person was sent promptly. The check-in/check-out process was also easy.
The house accommodated us perfectly. As a matter of fact, it could've easily fit 2 more couples due to the bed distribution. Everything is exactly as shown in the pictures, aside from the couch and a table that was added to the outside area, which just made it better. It is big, beautiful and well kept. Nice design, modern feel. Pillows, sheets and bedding in general were super clean and comfy (except for the master bedroom's mattress, which is not as comfortable), and there were plenty of towels for the pool and bathrooms. Great washer/dryer available too. They provided a volleyball, which turned out to be part of our main activity in the pool.
The reasons I am not giving this listing 5 stars is due to the following:
1. The house seemed very clean, but we still found dead cockroaches and lizards inside.
2. The AC did not work well. It is not stated in the listing, but their NEST is restricted and will only go to 71 degrees F. Thankfully the rooms have ceiling fans, which made nights less sweaty.
3. The Jacuzzi and BBQ seem old and do not work properly. The maintenance gentleman stopped by to help us out and we were able to grill, but the Jacuzzi not so much.
4. The listing states that rooms have darkening shades, but it was not the case in the master bedroom, which has french doors leading to the pool area. The shades only went down halfway, leaving the room visible from the outside from halfway down. This is one of the issues that the maintenance gentleman "fixed" by taping towels to it.
5. Lastly, and to be honest, the main reason for the 4 star review is what we experienced with noise complaints. The listing clearly states that there cannot be parties or large gatherings, which was not our case, but we were still harassed about it every single day, except for our last night. This created stress and made us feel uneasy, as, in all honesty, we were just talking, laughing and playing in the pool while listening to a very reasonable level of music. We in no way, shape or form broke their stated rules, and yet it was an issue. To make it worse, given that it was labor day weekend, 2 out of 3 neighbors were partying, so it was very frustrating. They do not state this in the listing, but they have Noiseware, which continuously monitors all sounds...
Aside from these matters, we thoroughly enjoyed our stay, and recommend this listing.