We have used Airbnb many times before and have never been so disappointed and uncomfortable staying in a place before. We walked in and found the cleaning lady sleeping on the couch. The couch was filthy and has so many stains on it. The bed was also not clean. We had to throw towels on the couch and bed to feel comfortable sitting/sleeping on them. The walls and doors are dirty and dusty and were not cleaned. The knob was broken to the bathroom door in the master bedroom. A picture frame almost fell on my child because it was barely hanging on by a screw. The pool also did not look cleaned and the beach chairs and umbrellas were rusted over. Called Airbnb the afternoon we got there and they didn’t get back to us until the next day and with two infants we didn’t have anywhere to go. So we stayed the night in hopes of finding a place the next day and we spoke with the vacation rental company and they were very nice and understanding and apologetic and they gave us a refund. I can’t say the same for the owner of the property. Was definitely not the way I wanted to spend the first two days of my vacation with two infants, but unfortunately our experience was not a pleasant one and for the amount of money you are being charged you expect a lot more and at least to feel comfortable where you are staying. Also, the location of the house is not the greatest. Overall, definitely not what I expected to be walking into after reading so many positive reviews.