Ilan kicked me & my child out of his airbnb after requesting a refund. I offered to pay for 1 night then leave. He threatened us w/ security & gave us 30 minutes to ‘get out’. The place was not described well & due to my health issues I could not stay in the AirBNB. He tried to change the place, but I could not stay in the new climate due to poor air quality/dusty space. That was out of their control, but his reaction caused us to sleep in our car that night. Airbnb support was absolutely EXCELLENT & placed us in a new place the next day. Llan and his daughter need to understand this is a people business, situations happen; and treating ppl (customers) w/ respect is part of business. Thank you AIRBNB for going above and beyond to assure me and my child was safe and what we purchased was provided for.