Alex is very responsive. I reached out a few times and received a reply within minutes. The unit is located within steps of the beach. Restaurants and stores are nearby. I liked that the laundry room with trash shoot and the elevator were only a few steps from the room (easy access). New refrigerator, clean towels and linen. Water pressure and temperature were great. Daily parking fee $10 (self-park or valet). The unit itself could benefit from a little touch-up (fresh paint for baseboards and doors (remove peel-on lettering from doors) and newer furniture pieces, especially the kitchen dinette. A bit more padding on the mattresses would be nice. All-in-all, I had a good experience, the unit was spacious, good location, and met my immediate needs.