The location is great, the apartment is beautiful, the cleanliness is terrible. But the reason for one star is because the apartment's air conditioning wasn't working and the temperature in hollywood was above 84 and we had our furry dogs with us.
I checked in on December 30th at night and we couldn't sleep due to the heat. On December 31st In the morning I made contact with Marcos by phone and by msg. So, Marcos said that he could send someone to fix the problem on January 3rd, because on December 31st nobody was working. (Our check out was on January 2) And I called some companies and they were all working normally, But he refused to call these companies because he already has his own technicians. I also suggested he buy a portable air conditioner and he refund me the money and he said that the proposal was ridiculous and if I wasn't satisfied I could find another place to stay. Unfortunately I couldn’t find any place for in that day. So my dogs and We had to put up with the unbearable heat and at the end of the stay he sent me a message asking me to wash the dirty dishes, and I didn't question it because I'm not used to staying at Airbnb so I don't know if the cleaning fee that is charged includes the dirty dishes. Also I was tired of the problem and only wanted to go home.
(He gave me back $90 dog fee)
I will never stay on Airbnb again, the customer services doesn't solve anything and the price compared to the hotel is not that significant.