***Buyers beware***
So let me start by saying I picked this Airbnb from a group chat of friends for a bday trip! Didn’t really read all the rules, and I mean all of the rules!! I thought. It would b typical Airbnb rules.
To start, I had to send a photo of myself holding my drivers license- which my ID has already been verified thru Airbnb. So I’m coming down from DC to Florida. We had a emergency landing in atl that became a nightmare because of the all the booked flights trying to get back to Florida after the hurricane. As soon as this happen, I notified the host. Because at that point I didn’t know what flight I would b getting on actually! This is where is really fuckin difficult with the host. So one of their rules is that the person that booked the Airbnb has to physically be there in order to receive the code to the door! So imagine if your entire party doesn’t travel together- then everyone has to wait even the Airbnb was paid for already! And that’s just what had to happen to my guest that were placed on the reservation- so they were aware from the beginning that I was more than 1 person coming to this rental. Once I was made aware of not being able to fly in on that day I notified the host and that’s when they let me know about the BS rule to me- that kinda defeats the process of contactless check in. I explained the circumstances- and all they said is that this is a luxury rental so we require you to be there, and it’s the policy! We messaged from hrs, so I decided to call the contact number. Let me say they were extremely rude, and all they said is tht it’s the policy, it’s the policy. I just wanted to allow the reserved guest to check in until I got there. They denied that. Airbnb was no help either, they don’t support us! They protect the HOST- not the paying customers. So my guest had to get a rental, and hotel for 2 days until I got there next evening. And then u can only check in from 4pm-1030pm- god forbid if your flight is late- you will have to check in the following day! Once again- doesn’t really help with contactless entry to receive a code! Once I got to the house I sent a picture in front of the home to receive the code, and then I had to wait another 45 mins to receive the code into the house. Airbnb once again was to help, because they stated after 30 mins they will cancel the reservation and refund me, but after being on the phone for 25 with them- they sent the message after being on the phone for 20 mins. So after checking into the home finally the next day, I expect wayyyyyy more especially since they kept saying it was a luxury home. Which it is not! Pictures make it look way better than it is in person! Everything is old in the house, no. Linens were provided, extremely small place, only good things is the pool area out back, but the mosquitoes are going to kill you!! There is only parking for 1 car- so make sure everyone piles up in 1 car even though the house sleeps 8. So I wonder how 8 people and luggage will fit in one car, and it’s a car port you can’t use. Again, overall I hated this rental, the process and the host! And I have dealt with many different host! I will never book them again and trust I’m goin to spread the word on booking this home. And not to mentioned one of the host threaten to call the police on registered guest, all because were black!!!