As a person who has literally travelled the entire globe, the level of horrific customer service does not remotely begin to capture our experience. Our attempts to contact our host in our attempt to remedy our extremely poor rental space were not even responded to until the following day in the afternoon, only to be followed up by with an accusatory, defensive, and nasty email by our host!!
We had booked and payed for May 20-25, 2021 stay. See below for our reply to our host's highly unprofessional email.
"Here are the FACTS :
We checked in after 11 pm last night due to flight delays and dinner. Verify time of check in with front desk. Upon entering the unit it is clear that it was NOT professionally cleaned. We have several videos and pictures to prove it.
The floors were sticky when you walk on them,
the kitchen stove top was dirty,
there’s a safety concern with no cover plate over an electrical outlet in the living room (especially as we were traveling with a minor).
The bathroom had a red blood like stain near toilet floor,
sink and faucet were dirty,
shower stall was filthy.
There was food particles under table.
Glass doors leading out to deck had kiss / lip marks and hand smudges .
Upon stepping out onto the porch there was a black underwear, dirty tissue, and 1/2 drank water bottle (WILL include video).
The bedroom sheets had make up stains on them, as well as strands of hair.
The couch (video will be included) was stained beyond comfortability to sit on.
There were large, helium celebration balloons throughout the bedroom and living room area, and rotten smelling dead flowers and flower petals on the dining table.
We will be forwarding pics and vids as proof.
Lastly, we were not looking for a “free“ stay as we had to book a hotel (to include early check in this morning just so we could have a clean shower). Last time I checked, hotel stays not “free.” Receipt for hotel stay may be included if needed as well. .Your accusatory statement in the previous message is only a testiment that your organization is just as “professional” as your cleaning service. We have used Airbnb countless times during our global travels and have never encountered anything this filthy or disgusting."
PLEASE STAY FAR AWAY FROM THIS ORGANIZATION AND THEIR AIRBNBs.