The stay experience was not enjoyable. Please don’t make the mistake like me and overlook the bad reviews.
Highlight:
-roaches/pest problem
-dirty
-electricity problem
-Airbnb team is responsive, but not effective
-not enough housing supply
This house is infested with roaches/pests (also mentioned in one of the previous bad reviews). Before I arrived to the Airbnb, I made sure to ask the owner/the management team about this problem and he assured me that pests was no longer a problem as they have already taken care of it. BUT GUESS WHAT, IT IS STILL THERE! We found both alive and dead roaches inside the kitchen drawers (utensil drawer especially) and in Unit C (the one that was built inside the garage. We can’t even get the toilet papers because pests were all over)! We were so afraid it would crawl into our beds and had to pack/zip up our luggages every night so it can’t go in. I told the Airbnb management team and they said they were going to send us insecticide but never did.
This place is not the cleanest. Dirt was all over the cabinets, bathrooms. I’m unsure why they would charge cleaning fees when their cleanliness standard wasn’t there in the first place. When I raised the concern to them, they just said they will let their team know and no actions were taken.
When I checked into the Airbnb, I went into one of the outside units located in the back (I believe it was Unit B), the lights didn’t turn on at all. We asked the Airbnb owner to fix but they never brought any help due to it was past 8PM. So we had to use the lights on our phones to search in the dark.
Also, there is water pressure issue in one of the bathrooms. There are two bathrooms in the main house: one small half bathroom located in the kitchen and a regular bathroom next to the bedrooms. The remainder 2 bathrooms are located in the outside units. The water flow inside the main house bathroom (near bedrooms) sucks. Expect to waste at least 2x your regular shower time and when you’ve been touring around town all day or trying to get ready, you don’t want to waste too much time on simple things like this.
The gate to the backyard, which leads to the back of the unit does not have lock, but the neighborhood seems ok as the house is located on a busy street. Owner assured me that there has been no security complaints in the past.
Might not be relevant to you, but the house vibe was weird. Something felt off and it gave us very uncomfortable feeling throughout the stay… we just didn’t want to spend any extra time there if we didn’t need to, or be alone there.
Something positive about the stay… the Airbnb owner/management team is responsive. Though it takes them a while to perform a task, but they are at least available til 11pm when we texted them. The house is spacious, but can it sleep 19 like they say? Probably not in my opinion. We had 10 of us and everyone was able to sleep on a bed. They did allow us to early check in a few hours early, which was nice of them.
I don't normally leave bad reviews as it will hurt the Airbnb’s score but this experience was pretty bad that I had to warn the future bookers.
In summary, book at your own risk. You might not experience the same problem as we did but this seems like a repeated issue as noted on their review page. Good luck!