My husband stayed one night in 1106 at La Fortuna. Being small business owners ourselves, we like to book and use local vendors when we travel. I was excited to stay in your "newly renovated" boutique hotel.
I was initially disappointed to see the pool out front was drained and taped off. Your check in staff were polite and efficient. I was told of the second pool out back, and the opportunity to use the facilities at your sister hotel (unfortunately, we didn't have time to visit next door). Great!! When we walked to the back pool, I was impressed by how clean and well manicured the lawn area was kept. However, when I got closer to the pool, I saw brown/green spots of algae growing on the pool floor! Yuck!
Upon opening the door to our room, I was impressed by the size! It is huge! Beautifully decorated and appointed....until we got to the bathroom. It appears the "renovation" stopped there! See the pictures below. The bath tub was disgusting and needs replaced. There is also a noticeable water leak above the shower head with bubbling/peeling paint. I have stayed in 2-star hotels before and never seen a bathroom in this condition! Also, the pillows could use improvement. They are flat, hard, and were like sleeping on card board!
Overall, I was disappointed in our stay for the above issues. For $217 for one night, I feel I could have a nicer experience in a holiday inn. It is deceiving and false advertising to say your hotel is "newly renovated", yet the bathrooms were in that condition. If we were staying more than one night, we would have approached the front desk staff for a different room, or left. I hope you can rectify these issues, as your property really has the potential to be great.
The owners of the hotel sent me an email and requested that I send them "any areas of concern that need improvement". I sent them the above email, with pictures attached. Since it has now been over a week since our stay, I am posting my email as my review of the property.
Sent from my iPhone
Sent from my iPhone