Jenna was very responsive to our complaints. The floor and outdoor deck were filthy on check-in, but she had them cleaned as soon as we complained. The door to the living room closet door was broken ("the last guests did it and we didn't want to disturb you by fixing it") and the only light fixture in the closet could only be turned on by a tiny pull hanging from a dangling and unsafe light fixture. This was a fire hazard and needed to be fixed urgently. Neither the door nor the light fixture were fixed on check-out.