Melissa is super responsive! I chose this place based on all the reviews of how clean it was, but was a little disappointed on arrival. First, there was a very noticeable and strong dog smell. Also, I'm accustomed to removing my shoes and walking barefoot, but my feet were turning a different color walking on the floors! I reached out to Melissa about these issues and she scheduled aan upholstery cleaner to come to the unit a couple days after we checked in, and she dropped off a mop and bucket for me to clean the floors. I also notified her that the microwave was dirty, but I cleaned that as well. I have to say her responses were quick, so it made these issues easier to deal with. I just wish I could say it was super clean as many other guests had written!