If it was not for the poor customer service from the host I would have given this place 4 stars. Upon arrival I intentionally paid for an additional day bc I knew my family and I would be arriving from Georgia about 5 am. Well I arrived at 6am to check into the condominium and they tell me there’s no information on me or this reservation, imagine that. My husband and I, and my 3 kids, including a 1 year old were at at lost for words. We reached out to Molik and no answer. Then we called Air bnb and they advised me to get a refund and book another unit but we decided to wait it out a bit. Besides I paid $1400 for 4 days. In the meantime we booked another hotel room , spending an unnecessary $200. Molik then decided to call back after Noon. Apologized and stated he forgot to add our info to front desk, To wait till he received entry code and then head over there. 3 hours later he sent code. He told us he would credit the first day for the inconvenience. (Air bnb knows nothing of this credit) Once we arrived, the staff gave us the wrong keys to the wrong building bc Molik provided them the wrong unit and at this point I’m fed up. We finally get the right keys and get in the unit and it’s really nice. We enjoyed our first night but then noticed a terrible odor coming from the master bedroom bathroom and a few holes in walls. I texted him and said smell was so bad we had to closed the door so it wouldn’t come into rest of the unit. He told me not to worry someone would come to check it out and 3 days passed and no one came. Time to check out and the key box would not open so I left the keys at front desk. I did forget to inform him because of limited time between my checkout ,transferring hotels and getting to work. He called and asked for keys and asked how was stay. I told him it was good. A nice unit, I enjoyed seeing the draw bridge come up and watching boats come by. My family lived on the balcony for the view. He then asked if I can give him 5 stars and I said no. It was not a 5 star experience. He asked why, I reminded him and of course he said he doesn’t recall, that’s minor and I shouldn’t hold that against him. He then proceeded to cut our conversation short. After his cleaning crew went up he called back and said He me sent pictures through air bnb this is the worst his home had been left and I needed to pay an additional $200 for new sheets and cleaning fee. Lol, wow. Well the pics he sent was a dirty glass table,fingerprinted glass windows, A sheet and blanket that my son spilled juice on and a pot we overcooked burgers and a rag we tried to clean it with. …So when are we supposed to wash our own linen? When are we supposed to take windex and clean all glass before checkout. Are people perfect and don’t make messes. I informed him i had a 1 year old. This whole house has all white linen (which had hair in it beds) i could understand if this was blood ,it was juice. I placed all dishes in dish washer and linen in washer and you have the audacity to insult me this way, he then hung up on me. SMH…. I’m definitely opening a case with air bnb before I give him an additional $200. I mean what did I pay a cleaning fee for?
So you choose on staying. The BEACHWALK RESORT has amazing units I will just be sure to never stay with this host again. If you want a headache when traveling, move forward and book. Thanks for reading. Safe Travels.