I did not get to enjoy the unit. My flight was canceled due to bad weather on a Saturday and when the airline finally rebooked me, it was for Monday, which didn’t benefit me because I had booked the unit until Tuesday. I was communicating with Samuel’s co-host the entire time. She was very nice and understanding until I requested a full or partial refund. It was completely out of my hand what happened and we didn’t even get to go in the unit because we never made it to Fort Lauderdale.
Now if you do not want to give me a full refund, the LEAST that could’ve been done is a refund on a cleaning fee that DID NOT have to be used. Why did I have to pay for a cleaning fee if they did not have to clean after we left, I never utilized the unit. I’m so very disappointed with this and the customer service from Airbnb because they didn’t even try to help me.