Igor was responsive and helpful but honestly, our experience was nearly a disaster but we gave four stars because both Igor was agreeable and flexible and the Vacation Village at Weston was let friendly and ultimately did a lot to accommodate us. However we had to change rooms five times. We had rented two adjoining suites as there were three of us sharing the rooms.
The first rooms we were given was in Flamingo 1 and the tiles in the floor were loose, cracked and coming apart. We reached out to Igor who said the resort should be able to move us if we didn’t like the rooms. The place overall was very shabby and run down and it took literally 90 minutes before our call to customer service was answered by a live person. We found ourselves on hold for 15-20 minutes and then would hang up and try again. When we finally got someone and requested a new room, they said they would send a handyman first. It was another 90 minutes before he showed up and confirmed our problem was not fixable. He helped us move to room number two.
The second room on the surface seemed much better - furniture and appliances were more upgraded. However there were live baby roaches crawling inside the refrigerator and throughout the rooms. We immediately requested a new room. The handyman was able to call directly via his walkie-talkie and arranged a room in Flamingo 2 this time.
The problem with the third room was it was only one suite and not two. It also seemed to have the roach problem. We were very far from the main check in and did not have a car otherwise we would have just gone back there to start. By the time we got to the third room, the shuttle was no longer running and our handyman’s shift was about to end. However, before he clocked out, he did help arrange our fourth room still in Flamingo 2.
The fourth room was more run down than the roach-infested rooms but seemed to be fairly clean and by then we were exhausted having traveled from the west coast. We spent the night in those rooms but without a car we really had issues. We were vacationing with about 20 friends all of whom had rooms in Ibis next to the main check in. We thought our accommodations in Bonaventure were walking distance but it was miles away. The shuttle was difficult to arrange and Uber was $10 each way.
We asked Vacation Village to move us to Ibis once we saw the rooms of our friends which were pretty great: Bright, clean, upgraded and comfortable plus near all the nice amenities like the big pool. It took most of the next day for the resort to work out our request but thankfully they did. It was a real pain moving but fortunately our friends drove over and helped us get re-situated. The rest of the stay passed without incident so our feeling was alls well that ends well.
If we had been in Ibis from the beginning, we would have likely given five stars. If they had not accommodated us as they did, we would have given one/two stars. The resort is huge and needs to do a lot of work to bring many of the rooms up to par. To be safe, stay in Ibis or another building close to the main check in and you will likely not be disappointed.