The unit wasn't exactly as pictured. We expected a southern facing unit (renting in January with few hours of sun each day so that is an important feature for us). We also found the unit to be poorly stocked of basic needs like measuring cups and spoons as well as hand towels for dishes. Our dishwasher was not working when we arrived and she did get that fixed as soon as she could and provided dish towels in the meantime. We also ran out of toilet paper and asked for more but didn't get any but fortunately we rationed it out and used baby wipes that we had. Also, the second bathroom had only one glass door and the other one was obviously missing. We attempted to use it, but water would get all over the floor. This left us with one shower for four. We did love the washer and dryer in the unit and the beds were extremely comfortable.
Check in and check out where extremely easy. Everyone was friendly at the property. The restaurant was great and delivered room service to the room within 20 minutes so we could enjoy great food without having to leave the room. Also, grocery delivery from Whole Foods was perfect so we could enjoy our time together and not waste it on traffic or shopping. We did not have an issue with the elevators at all (as some mentioned), but from the 36th floor the ride can be long at busy times of the day with many stops.
The property is lovely. Lots of shade on the beach by 2pm (in January). We enjoyed the beach and found lots of Portuguese man o'war along the shore and in the water. The life guards are wonderful for stings and are wonderfully on guard in the area to protect swimmers. The pool area is lovely as well. There is a warm temperature pool, and two cooler pools. Security is always present in the pool area keeping the pools free of all toys and floats. Kids are welcome to wear swim floats/life vests but NO toys/balls in the pool.