From the start, Laure was a pleasure to work with. Very quick responses. While we had an issue with the AC not working, Laure was quick to get someone out and fix it. She even delivered a fan to us to use as it would be the next morning before it was fixed. Laure was in constant communication with us and did an outstanding job handling the situation which was out of her control. Thanks again for your efforts. The place is amazing. The only negative is the wait times for elevators. It was spring break so the place was crowded.