The place was immaculately clean. The big screen television was great. Instructions were left on how to do or use everything so I actually never needed to contact the host. My only issues were the room was cold at times as the thermostat was controlled in the house and I don't really use air conditioning in January. The other thing was that I am a heavy internet user and it worked great the first 2 days there but after that it slowed to a crawl and was almost not usable the last 3 days.