It's unfortunate, but Millie wasn't responsive. At first, we had to get the corrected building and Wi-Fi codes, as what we were given in paperwork was wrong, we went back and forth a couple of times, but she responded. I then asked her to please provide wash clothes, dish clothes, and dish towels-there were none. She didn't reply until I pushed then said they'd be there at 10:00pm. Never heard from her again even after multiple attempts to reach her, had to buy them ourselves. I have the saved texts to prove this. It is unfortunate as when she arrived I was going to point out the huge sticky spot on the balcony, the moldy cushions, the toilet paper holder that was ripped out of the wall, the bracket metal piece/sock/rubber bands that I found on the floor in the apartment, etc. In the end, I cleaned up the apartment/deck myself. Not worth the money and if you do rent, wear socks as there is pet hair everywhere--which you will see on your socks.