Highlights of a terrible stay:
-Stolen catalytic converter from rental car while parked in designated parking lot over night on the first night.
-Did not feel safe at the location so left after one night
- Booked AirBnb at 7:41pm. Contacted via messaging app to get check-in information. Did not get needed information with only being an hour out from arrival. Had to call to request information. Arrived at property around 10:30pm.
-Kitchen is small with non-functional aspects (cabinet wont open due to stove door in the way, fridge wont open due to trashcan in the way)
-Poor lighting and lighting options
-Cleanliness was just ok.
Story of my horrible experience at this property:
I am not a person that likes to complain and I typically let things go that do not meet my standards; I prefer to stay positive. But my stay at this location was not a good experience at all and I have safety concerns that outweigh some deficiencies to the interior of the unit. The big problem is that I had was my rental car's catalytic converter being stolen while parked in the lot on the first night of my booking, and I wasn't even parked there for 12 hours over night while sleeping. I reached out to Stay SoFlo and was told that it did not happen on their property, which was a complete lie. They said they checked their cameras and didn't see anything, however I knew that they were feeding me a blatant lie for two simple reasons: 1) It did happen on their property because the only spot where I parked my car after picking it up from the rental place and directly driving it for 2.5 hours from Ft. Myers was in their lot. The car was completely fine for the long drive I had just made prior to parking on the property and 2) I doubt that they received my message, looked up the property camera footage, sufficiently went through 12 hours of footage, then replied to me all in 15 minutes. So they are obviously lying to me about this. After the police came to take a police report, I left the property due to safety concerns and informed the host the next day that I had left. I only stayed at the property for 1 out of my 5 nights that I booked and upon my originally scheduled checkout date the host sent a checkout message as if nothing had happened, which felt like a slap in the face. This was a very disappointing stay that I will be dealing with for weeks after due to the work I need to do for the damage to the rental car while talking with the rental car company, obtaining a physical copy of the police report, and insurance. I had to find other places to stay for the rest of my trip and unnecessarily spent additional money. The host didn't even offer a refund or attempt to remedy the situation even after I told them that I do not feel safe at their property, and rightfully so given what had happened. I had to take my complaint directly to AirBnB to make sure that it will be handled appropriately and to make sure that this does not happen to anyone else again. If you are going to stay at this property, be cautious. The camera is only pointed towards one spot out of four on the lot, the entrance to the unit is down a long narrow alley between the building and a bushy fence that seemed ominous, and there were several loiters around the area. If you are ok with these things by all means stay at the property, but I would make sure your car is parked somewhere else that is more secure. I would advise for you to stay somewhere else and spend a little extra money to have the peace of mind that what happened to me will not happen to you.