This was my first AirBNB experience. The property was nice. Great inside courtyard in the North tower. The rooftop pool area, while nice, was dirty after a long day of pool loungers. The towel person wasn't around on Sunday morning to get towels (part of the $35 per night resort fee which we weren't able to use).
The resort allows guests to place beach towels or books on lounge chairs. Even early in the morning all the lounges are taken but not one person in them; that's a bad policy. I would rather the hotel charge per chair and each person assigned a number. The bikes available for rent were in poor mechanical shape; the steering on mine was actually dangerous.
My expectation for AirBNB, as opposed to a typical hotel room, would be something above and beyond otherwise just use a hotel? Although the front desk said they would honor a late checkout they said the host would have to honor; Eddie wanted an extra $100- not cool! From now on I will stay in real hotels with real service