Let me start by saying I have never given a bad review. I travel a lot and consider myself very laid back and easy to please. My problem started when I was given the incorrect phone number for the on-site contact person. When we arrived at the property, I had no idea which building to go into because they all looked the same and were all locked. To make an incredibly long story short, a nice valet attendant was incredibly patient with me and helped me get a hold of my on-site contact person. This process took about 20 minutes (and speaking with four different people) while I stood outside in the blazing heat. Once I made it to the front of the very long check in line, I was informed that I would have to wear a neon yellow, plastic bracelet during my entire trip to prove I was a guest. This seemed absolutely ridiculous to me. I was also informed I was not allowed to have visitors at the pool. Had I known this in advance, I would have never booked this property. We traveled from eight hours away to visit family and I had no idea they (only two people) would not be allowed at the pool with us. Once we arrived at our unit, we discovered we had no hot water. Once again, the valet attendant made a few phone calls and luckily within a few hours I had hot water. The sliding glass door to the balcony did not lock. this was incredibly concerning because I was traveling with children. After numerous phone calls I was told someone would come check on it but they never did. I never once heard from the owner or the on-site contact person during my entire trip, despite numerous emails with questions and concerns. As for the unit itself, it was fine. It was clean and modestly equipped, however for no more than 2 to 4 people. Unfortunately I cannot recommend this property to anyone, nor would I ever consider staying there again myself.