This was a horrible experience. I chose this property because it was on the water and the owner let me check in early because we had a fishing charter lined up at 3:00 PM and he OK'd it. We arrived at the marina early and I contacted him by text and phone with no answer. As we were getting close to our deadline, I contacted him through Airbnb and he responded that the property was no longer available and Airbnb (not him) was supposed to contact me about cancellation. No one did. I reached out to Airbnb and they told me they were never notified of any problem of cancellation. Now I am in a jam with no place to put my luggage and a charter fishing trip coming up. I called Airbnb and they put me on hold and then I asked them to call me back to find out what are my options. That took too long so I went on my laptop and on AMEX and found a hotel on the way to the charter that would allow me to check in early. We checked in, dropped off our luggage and made it to the boat just in time. Airbnb refunded me promptly but to use them to find another location in that short amount of time was impossible and the coupon/discount they offered is also impractical as I was already on a planned trip with no need to stay anywhere else. The hotel I booked through AMEX cost me over $200.00 more. Airbnb should reimburse me after they collect it from the property owner who cancelled at the last minute on me.
Lesson: Do not stay at a property that does not have any prior reviews. Because we cannot trust everyone these days, you should reach out to the owner, at least through Airbnb to confirm the stay. In the past the owners have reached out to me. I don't blame Airbnb as much as I do the owner of the property as he could have contacted me about the problem and Airbnb said that they were not contacted by him either. I wish Airbnb would cover the extra costs that I had to incur for this last minute problem that I encountered.