The most disgusting stay I’ve had yet with Airbnb, thx to Sonder!
First of, after a long day of traveling I arrived on site to realize they never sent me my check-in instructions. Talked to the receptionist at the front desk and she was just about as clueless as I was; absolutely of no help. Messaged them on the app, average response time is an hour and it was well already 10pm. When the representative (all the way from the Philippines) got back to me he simply told me there’s been a mistake and my reservation never took place and what do “I” want to do? (Albeit the confirmation email and my bank account already charged) then they said they have a different room (double Queen) the original one I booked was a king suite. At this point, I contacted Airbnb directly and they worked it out for me. Now close to 11pm I got into a smaller room hair in the sink, make up stains on the comforter, everything! Totally re-opening my case for Airbnb to look further into it.
If you’re gonna stay with this host/company make sure you have your confirmation email, your check-in instructions, even call the hotel to double check your booking prior to arriving.