We rented this apartment for 6 nights. Unfortunately when we arrived weather was like storm, rain and flooding was all over Miami area. Before arrived we ask to check in a little early then 4 pm. because of the weather. We explained that we coming with 4 years old and it’s his birthday. I did have communication with Enviro. His answer was No. it’s Not possible because they need to clean apartment. Anyway we didn’t need earlier check in because our flight was delayed and we came after 4 pm.
When we came to the apartment first the saw it’s excessively dirty carpet and smell all over spots in family room and bedrooms. Carpet very unsanitary. I provided pictures. Safe also didn’t work. I wrote a message to tell the condition of the apartment and needed to fix safe. I got replay next day asking what else is not working. With no saying sorry and how they will fix the problem. Each time different people replayed on my messages and last answer that they will tell about my problem to people who is responsible. and they will take to consideration conditions of the carpet.
The day before we needed to leave apartment I got few reminders about check out no later 11am. Or I will be charged I think up to $100. But who will pay us to stay with a child in this unhealthy conditions with a dirty smell carpet.
It’s a shame this apartment has such a beautiful view but it’s difficult to see true because it’s looks like they didn’t clean balcony glass for a long time.
The owner of this apartment very concerned about check in time and check out. He needs to be more concern that his apartment up to the standard for a health code. Dirty carpet in this apartment can make anyone sick.