I haven't had an AirBnB experience quite like this one to date. I hesitated for a while to leave a review that wasn't stellar, as I have always been lucky to have a seamless and positive time using Airbnb. While I can already imagine this host will go ahead and have some things to say, as I've seen his interactions with how he approached someone with a comment that said just "fine". I am going to keep this very matter of fact. If you want any flexibility with booking, be super-mindful that while Airbnb might offer a cancellation/flexible policy and state this on the host's page, this host won't allow it, even during COVID times and even with life changes. I've never had an Airbnb with this policy. We felt forced to book this trip or lose half of our deposit, which during COVID times is especially hard to justify. The host said he was all about customer service, but when we were asking for these changes he only presented alternatives for other times to come, even sending flight options when the flight wasn't our problem. After this interaction, we didn't want to stay here. When we booked he was quick to text us his house 'rules' right away, but when explaining our situation that we weren't coming to Florida, he took a long time to respond and we had to follow up for an answer. Customer service means putting the customer first and making sure they want to book your place, I felt turned off from the get-go. To say this space is a LUXURY (all caps) is misleading, I've stayed in luxury spaces and this I would say is a barebones home with a view of another home and a concrete backyard, with minimal furnishings. You can't see this from the images, due to the lighting. The price point feels luxurious. If you want to remotely work here, I'd think about your comfort levels. We had one area, the couch, and a super high seated island table to work on, which caused some back issues. Make sure you bring all your own supplies, and comforts, shampoo, conditioner, etc, even body soap. The host does list that this is no hotel. The host we felt was on site with us, but he said there was a "Neighbors" car who was parking in the driveway, there was no mention of a "Neighbor" on the listing being on-site or using the driveway and coming and going. Also when we arrived the office door was open and there was a light on in one of the locked bedrooms, and the next day it was off and the office locked too. Which feels icky to think about someone being there with us without even so much as a heads up. The listing says "2 minutes from the beach" it's a 1 hour+ walk to the beach. The beach is about 5 minutes away by car, which is a nice perk. There were a few dead cockroaches in the master bedroom. But hey it's Florida! Some nice things to share, the dishware on site was nice and the kitchen was renovated recently. There was no welcome booklet, which I find common at Airbnb, we had to text just to get the wifi upon arrival, it wasn't left for us. There was a vibrator in the drawer of the kitchen and the fridge filled with food. Overall I think this listing should be more clear that you are going to stay in someone's lived in-home, which could be nice for some. If you want to cook or even have coffee and tea, bring your own tea and coffee pot. The coffee pot still had an old coffee filter, with wet coffee in it! All the kitchen pots were missing handles. The stove was great though. For kids, be mindful there is some photography of naked women. Overall, I hope this was a one time experience for this host and I'm wishing the next guests a much easier time and to read the details carefully.