I was quite enthusiastic to stay in the 30th floor corner suite at the Hyde so I will break it down.
Customer service was very attentive and on top of my questions and concerns.
Broken coffee pot, no problem new ones on the way.
Check in took forever with all the people at the airbnb desk but when you finally get up to your room first thing you look out too is a gorgeous view.
All the way through it was an okay experience but for the price you can likely do better.
The room had an odor that would come back every day no matter how we sprayed.
I suspect this was because the room is right next to the trash chute but am unsure.
The balcony has a beautiful view but is on the north side of the building and thus receives not a lick of sun all day and 30 flights up is too windy to enjoy lounging out there for long periods of time.
I stayed at the Hyde for just over a week and the longer I stayed the more I couldn’t wait to leave.
I highly enjoyed the gym and the roof top pool is very nice.
The ease of access to the café in the lobby was likely my favorite part but the elevators make that a 20-30 minute round trip downstairs.
I was enthusiastic to have the Terrazas restaurant within the building. We attended our second day, the wait staff we had was very nice.
Though before I left the restaurant I went to use the restroom and as I was washing my hands, a member of the staff exited the stall and did not wash his hands before leaving the restroom. Upon walking out I saw him making an entry on the service machine. I did not return to the restaurant the remainder of my stay.
The desk help was very friendly as well as half of the security.
Though there was an older tattooed security guard who was quite rude to myself and my girlfriend on several instances and I much preferred checking in and out while anyone else was working.
The valet service drop off is easy, the pick service up was almost on top of things. The pick up text would tell you to come and they would not be ready maybe 1/5 times even though they confirmed and several times you hear the valets whipping the vehicles through the parking garage.
The extra fees will cost you about a grand for that length of stay, valet was an alright fee but they charge you for a beach umbrella or something and towels I never used.
All in all it was okay but too many small things added up to me imagining my trip may have been more enjoyed elsewhere.