The property is excellent and exactly as described and pictured. Views are outstanding and location is good. I was impressed with the unit.
Building operations, which are not in Ness's control, were exceptionally bad. Check-in took over 25 minutes and resulted in key cards that were programmed for the unit but not for elevator access. Repeated visits to the front desk for the same issue were made and each time I waited in line for over 20 minutes. Others were waiting for same issue. Elevator took up to 10 minutes at times and one elevator was broken during our entire stay. The pool closes at 7 pm every night. Finally, while the front door people were friendly, overall staff members were a bit grumpy and not overly helpful.
If you're super patient and not overly concerned about good service the great location and views will outweigh the bad. If you have a background in hospitality or business leadership, building operations will drive you crazy. I was on vacation but so badly wanted to hand whoever was in charge a process improvement or design thinking book. (For instance, there are two check in desks but the folks are not cross-trained or computer systems not compatible so one desk can be completely empty while there are four or five people in the other line. Just basic stuff that any undergraduate student could figure out.)
5 stars for Ness. 2 stars for building leadership if I channel Mother Theresa and look for the best in people.