Honestly, we have trouble with the AC the first night in one of the rooms it was not working. The water in the shower comes out very little, the bathroom door lock doesn't work, the cleaning of the bathroom carpets are not so clean. Only 1 toilet paper for 4 days? And we couldn’t find trashcan bags. They have multiple closets but only one for one of the rooms is accessible for their guest? One of the tv in the same room that there is not closet was not working at all. They better check that.
One of the days we have to wait almost 2 hours for them to open the door because we locked by mistake. And too much time to answer the messages. They have a cute backyard but they need to keep it clean for their guest, as well as the bbq grill. We are paying money, we can’t be the best guest ever but they need to be more attentive to their guest. They would think the same if they go to a place like this.
They are nice people, but they need to fix this to have better customer experience