I regret to inform the Community that I had various issues on my 2 night stay... While I don't like to leave negative reviews, I must be transparent with a brief description of issues encountered (I will spare all the details and summarize efficiently)
PROS: Conveniently located, close to the beach, well stocked with necessities and extras, allowed 1.5 hour early check-in
CONS/ISSUES:
• I had to take 4 cool showers as a result of hot water not working appropriately. When I contacted Host, they gave instructions of running water for "7+ min" and "until it gets hot". I followed instructions and also let it run additional time while checking periodically just to be sure...After 15+minutes there was still not hot water present. Ultimately, the water never even got to luke warm, it was a very cool shower 4 times on my stay. I was attending a local Dance Festival...showers were a must...and in my opinion...so is HOT water!
• The gate code to get into the property did not work. I had to contact the host at 2am and was given an alternative method to get into the property.
• There was an infestation of small bugs in the bedroom (1st bedroom on right)
• On my last morning, housekeeping woke me up when they attempted to come in at approx 10am. Check out is 11am...
Cost of 2 Nights $381.35
Host resolution to issues of stay:
A $50 refund was given for the "inconvenience".
I did not find it acceptable to pay nearly $400 for 2 nights with the issues I had. I try and support locals in the community whenever possible on my travels. Unfortunately, this was not as pleasant of a stay as it should have been.
I stayed at Host's residence Thursday and Friday night, checked out Saturday. After a long day of events and traveling, spent the next day recovering. I reached out first thing Monday morning to AirBnB...
I was not aware of the AirBnB Policy of reporting to them personally within 24 hours of issue. I went to the host directly in good faith that they would take care of it promptly. As a result, I was outside the AirBnB's Policy. AirBnB regretably informed me that they could not override the Host's offer due to me not being within the time frame. In addition to the Host, I recommend contacting AirBnB promptly with any issues related to your stay!
Additionally, please use camera and/or video for any proof of issues
AirBnB asked for proof of the hot water issue?!?!
I was able to provide video proof of the bugs!