The cottage is as described - clean, fairly well stocked (no wine opener?) the one big thing was the deck - a disaster - I came to FL to use the deck described as a room basically - as did the people next door - we both had dogs and the deck was such a disaster we had to put the super uncomfortable furniture over it - all the furniture is total convenience furniture - maybe cheaper than IKEA so not super comfortable - Id have personally preferred thrift store finds - same goes for beach stuff - BRING your own! They may the most uncomfortable chairs ever - NOW _ all that said if I asked him for a new chair I think he might have bought one - he seemed a nice guy - but how his staff missed lights that were out - the laundry room being clean - and reporting the deck and deck furniture - I have no idea - I've had rental homes for a long time and I feel I would have been crushed by complaints - the rest of the house - the linens the bed the layout and the kitchen all 100%