Avoid this owner. My wife and I were scheduled to stay with SouthFloridaBNB over the Christmas weekend. The weekend we were supposed to fly there a large part of the US experienced a MAJOR winter storm which cancelled all flights out of our state and surrounding states. All flights were cancelled for numerous days and by the time a flight was available our scheduled stay with SouthFloridaBNB was over. We contacted the owner immediately and requested their consideration for all or partial refund. Their only response was NO refund is offered even though our cancellation was 100% outside our control. They did not even offer a partial refund, future stay credit, etc. There was not even a refund of the cleaning fee which went unused considering nobody entered the room.