I truly do hate to leave these type of reviewx, but we did have a pretty horrible experience. I booked a trip for my wife and her 2 sisters to this property. AirBNB makes you upload a drivers liscenes to the itinerary confirming who was going to be staying there. So i uploaded my wife's drivers lescenes and put her name under the "names of guests" that were staying on property. When my wife and her sister's arrived to the property at 12:30AM, they waited to be checked in for 45 minutes with only one guest ahead of them at the desk (this is a noted issue with this property, and as we have experienced before check in *IS* a long process). Once they got to the desk the receptionist would not like them check in as the name of the reservation that was given to them by the owner was under my name. This was irratitating as the host only looked at the account of who booked it instead of refferencing the drivers liscenes and the name of the guest that the reservation was made for. After 30 minutes, the front desk agreed that if i sent them an email giving my express permission to give them access to the room, they would let them check in (to which i did).
When they got to the room at 2am local time, they were met with one King bed. However when we booked (which is what was listed and what we asked for) we were giving this confirmation from the guests and from AirBNB:
Entire home/apt · 3 beds · 3 guests
There was not 3 beds. At this point i started messaging the hosts explaining to them the issues that were happening and that we needed immediate resolve (to be clear i understand that they were sleeping during this time and really wasn't expecting immediate resolve, but was trying everything i could for them to rectify this horrible situation).
They then went back downstairs and due to mental exhaustion and being super tired they just ended up booking a room through the actual hotel so they all had a place to sleep (for an extra $500 for one night, as that room wasn't available for the rest of their stay).
In the morning the hosts finally started responding to me after continued messages through the AIR BNB app asking for a phone call and letting them know that they room only had the one king bed. They said that they were driving up from Miami to deliever the two extra beds that were promised to us. When the hosts arrived into the room, she sent me a picture of a foot ottoman that they claimed had an extra bed in there. I showed my wife a picture of the foot ottoman when she got back from her vacation and she said she only saw a king sized bed and a chair/recliner, not the foot ottoman which probably is the equivelant to a twin sized bed at best. Even if it was in there to begin with, they were still missing an extra bed, which the hosts did not dispute. While all of this was unfolding, i found another host at this same property who had the features which we were looking for, and he texted me to verify that they were accurate. I then called the main AirBNB customer service, told them of the issues that we were facing, and to let them know that i put a hold/dispute on my credit card due to being promised one thing and then discovering another.
*TO BE CLEAR* This property is GORGEOUS. Great location, great views, local attractions, and great ammenities. however this room is the equivelant to a regular hotel room with a glorified counter which has SOME kitchen features, not a full kitchen. there isn't a chance that two extra beds would have fit in that room.
The ONLY reason i am giving this host 2 stars instead of 1 star is that they fully refunded us our trip after these issues were brought to their attention.