Communication was east and quick, location was very convenient for airport to port, however this was advertised as 4 people and the pull out bed was not practical to be slept one so we had to use the couch instead. I never try to give low stars but our biggest issue was security the chain on the door was not functional as it had not hook to attach it on the door and the door locking deadbolt had no wood between the latch and the public (just the metal ring holding it closed).