Room and view is beautiful and very comfortable beds. It fit the six of us well. Host was always pleasant via email. However, took us 45 minutes to get from floor 7 to the lobby on check our day due to two elevators out of service and every one was full to capacity. Night before that we were actually stuck in a elevator coming back from the hot tub for about 20 minutes till it finally took us to the ground level. Looks like those that booked directly with the resort receive better in person serve and maid service daily.