Trail paradise was easy to communicate with, and the unit was sparkling clean, with lots of little touches such as a toaster, coffee maker, beach towels, plenty of towels, toilet paper, beach chairs and extra sheets. It's a large unit with tons of space inside. The balcony unfortunately offers no privacy as you are facing the other guests directly across, and the view of the ocean is very obstructed. That said, Trail Paradise was a great host and very responsive when we had a question.