The first issue was upon check-in which was 4:00p. We were not allowed to check-in until almost 5:00p. The reason given was that the cleaning people weren't done. The previous guests checked out at 1100. They had two people cleaning a 6500 sq ft house. The house was not clean to our satisfaction. Olivia offered me a voucher to compensate for this issue upon checkout. I never received anything from her. On 1/14/2023 two of the bathrooms on the main level attached to the bedrooms had sewage coming out of the tub and shower. One of the rooms flooded. The guests in those rooms were never able to use the shower. I called Olivia and asked her to send a plumber. She didn't send one. We tried to find a hotel that could accommodate 11 people but were unable to. We had to travel to Homestead on 1/15/2023 for an early wedding. We had no choice but to stay. Also, the business license expired in 2021 along with the fire extinguisher. One of the patio doors wouldn't lock. we had to prop a chair.