I check In around 3:50pm , was not told the Airbnb has to Check in on one side and people who booked directly through the Hotel had to check in on the other side! When I walked into the lobby there was like five fans so loud you can't even hear the person talking that's checking you in! When I got to the room at this point it's already 4 PM and the power shut off, I called the host immediately and I explain to her that there is no power she said she is aware and that it will be back on in one hour and that it's the whole building! So now it's 7 PM at night and still no power I called the host again and it's a man that pick up he said that it's going to be an hour I explain to him that I've been here since four with no power I can't shower, can't charge my phone,it's dark in here we have to use our flash and my phone is dying! I also explain to him that I have a lot of groceries that are going to mess up he said the groceries should be fine for 12 hours which I was confused by because how would he know all the stuff I had and what would be good! So I explain to him that I would at least like a refund for tonight's stay because the whole day is gone and it ruined our whole plan, he said no and that I could go ahead and cancel if I want to and that he had to go and hung up on my face! We didn't get power until midnight , if you want a host that will ignore u , and hang up on your face then this is your place to booked ! And can't forget even with us not having power they still charge us $100 for parking! I will never book with them again!