Arrive at the Sonder on Christmas Day. Check in to the room and it was freezing cold. The panel on the for the central air system broken did work you couldn’t turn it off or put the heat on to warm up the room. We had to wear our coats and layered clothing to keep warm . So I called there customer service number to get help. They have aservice center from India. No help just generic answer. They told me someone will answer within 48 hours . My stay was for only for 4 days. So you’ll get back to us when we supposed to check out. How crazy no help. I had to get. Airnb involved and they still didn’t come to look at our system. Also bring your own forks, knives, spoons, pillows, cups , because there is nothing there to warm up food in the microwave not even one plate or cups to drink out off. The worst experience in a hotel room so cold no cutlery or glasses . The room was over priced because of the holidays I understand that but give customers what they paid for . Not worth it