I recently stayed at this beautiful and spacious apartment through Airbnb, and while I enjoyed the amenities and accommodations, I was disappointed with the service during my stay. My room was not ready on time and the Wi-Fi only worked for the first day, and unfortunately, any issues that cropped up during my stay remained unresolved.
I spoke with the front desk, who told me that the host, Roman, was responsible for these issues. However, when I reached out to Roman, he told me that he was not on the premises and that the hotel was responsible for resolving any issues. This led to me being bounced around from the host to hotel management, which was frustrating.
Despite these issues, I did appreciate the apt's beautiful design and spacious layout, and I found the amenities to be top-notch. However, the lack of responsiveness to service issues during my stay was disappointing.