we had 5 people staying in our group. We had 2 very flat pillows for each queen bed. It is standard to have 4 pillows per queen. yes there were extras but those were used for our son. This made it very difficult to get a restful night's sleep for the next days travels. It would also have been nice to have a few extra blankets for those who sleep with more than just a sheet.
There are several very large noticeable stains on the couch. It appeared the blanket on the couch was left there to cover up said stains.
The communication and accessibility to the location was good.