Our stay with Stay Sol was bittersweet. The rooftop pool and bar area is great! Adequately priced for the area and very cool. We spent a lot of time there, had pretty prompt service and nice amenities.
This is where it gets sketchy. Our first room was nice, felt big and adequately equipped. I say it was our first because we eventually had to move. Shortly after our arrival a tropical storm moved through the area and flooded the streets. About two days of rain and 16”. Unfortunately, this caused our ceiling to start leaking in the middle of the night. Although it sucks, it was a significant amount of rain. To the hotel (and Stay Sol’s) credit, they tried their best to move us and they did. We were relocated to an albeit smaller room with a crappier view but I understood.
However, there are some quirks to keep in mind about this place. Both rooms had outlets that hardly worked. We could plug whatever half way in but not all the way in without really shimmying it. Some of the outlets didn’t work at all. As you can imagine, that can be frustrating even when it comes to charging your phone. There were also ants in the smaller room they provided. We spent far too much time worrying about outlets.
The only other direct thing I’ll comment on is communication. Stay Sol did very well to respond quickly to questions and requests. Very professional, however, the setup there is weird. When you walk into the main lobby, there are essentially two reception desks. One for companies like Stay Sol that own their units and one for the normal hotel rented rooms. Probably 5 times during our stay we would ask for basic things at the main desk (another key, extra towels, etc) and we would be told we need to ask the other desk. It was quite disjointed and, as mentioned, just weird. We also left some face wash in the first room and had to request special permission to retrieve it from the owner. It was a mess.
Lastly, keep in mind since it’s kinda buried here, there is a $25 / day resort fee and then a completely junk $50 “registration fee” when you check in. It added $175 on top of whatever you’re paying here for us for a 5 night stay.
Overall, great location and awesome pool / vibe. Not so great on the basic things. Please take into account that our rain situation was abnormal. The room did leak though 🤷🏻‍♂️