Antonio always replied within 5 mins. to communications (even when an alarm went off late at night). When AT&T sent him a message that service was out, he contacted us to let us know right away (before we knew it was out)! He is very proactive and attentive. We never met him in person, yet he feels like a good friend!
He is open and friendly and jumps on any request immediately. We stayed for almost 2.5 months and wanted a cleaning lady every two weeks (at our expense). He had to contact her first because I don't speak Spanish, and he still got back to us within a day!
She not only did the basics, but also vacuumed the screened in porch and the couch (removing the cushions!!)
The house itself looks exactly like the pictures. The showers have dispensers filled with shampoo, conditioner, and body wash. Plenty of t.p. The house was very clean! And it is truly in a neighborhood with friendly people who watch out for each other.
The experience was a 10 on a scale from 1 to 5!