(Vacation March-April 2022) We travel to the Miami/South Beach/Fort Lauderdale location multiple times a year. This was the second time we tried an Airbnb. The condo was extremely dirty, to the point that we did not want to walk without our shoes on. The couch needs to be cleaned along with all the windows that look out to the beautiful view. There was only one roll of toilet paper for the two bathrooms and no tissues to be found. Traveling as much as we do, it was pretty clear that all that was cleaned were the sheets and the bathrooms, however there was sand still on the floors in the bathroom and dust on the furniture. We arrived very late Saturday and I contacted Sunny early Sunday. I did not hear back from her until I reached out again and she did apologize since she had been traveling. I believe we finally spoke Tuesday. I requested something in return for the major disappointment when we arrived. Sunny stated she would get back to me. She did not until I called her again. Sunny's company waved the cleaning fee. ?? Honestly, that was a joke to my husband and I, especially when I had to clean up after the last vacationers. Another issue is that the company sends paperwork prior to the vacation stating that 10 am is the mandatory check out. The front desk states 11 am. When Sunny re-sent this information stating I needed to refer to it, I then asked again at the front desk. The manager apologized and stated it is 11 am for the entire building. ??? This is very confusing to people when the owners and the workers on sight are not on the same page at all.
Finally, we felt that the security workers were slightly over the top. It almost made us feel like there was a reason we should feel unsafe. As a family we want the place to be safe, however they kept badgering us to look through our bags every time we walked outside to the pool area. There was so much security it made us wonder if the staff had experienced serious issues recently. ??? Other families we met felt the same way, as they were asked to dump out their coffees etc. Fortunately we had a great vacation because we enjoy the area, the beaches and the restaurants, However, we will not be staying here again. Respectfully the owners should be checking in on their property to be sure it is taken care of prior to arrival.