Hello!
One toilet and one shower (of two) was broken the entire time….We did not have any towels….and there were no paper towels….There were 4 guests and we ended up having to share a shower in one bathroom and a toilet in the other bathrooms because something was broken in each bathroom.
The host was rude and inconsiderate and even the hotel couldn’t reach the owner to and was upset by the situation! In total the hotel and I called over 50 times! I even texted via the Airbnb App and the host customer service was very slow to call!!! Which is why I had to continue to call. I need my money back!!! I absolutely had the WORST experience!!!!
I requested to have a supervisor contact me and they refused to give me a number to corporate or the number to the owner, nor an estimated time to receive a call. They literally said “we will call when we call!” I am currently STILL WAITING FOR THAT CALL!!!!!!
Do NOT BOOK THIS!!!
Best,
DC