I was excited to book this property when I saw the picture of the pool. I arrived on a Monday and was to check out on a Friday. Once I arrived I noticed that the pool was very dirty with a lot of bugs floating at the top of the water. I contacted Eddie and Xena and was told that since Monday was a holiday the pool cleaner would not be available. I made the best of the trip and decided to cook in the kitchen where I was met with very few cookware and utensils to be able to prepare a meal. The biggest thing that was missing was kitchen towels and pot holders. I think realized there were little white bugs crawling in the kitchen and dining area so I alerted the owners again. They did not respond to the kitchen pot holder and supply issue, but did thankfully have someone come to spray the property on Tuesday. I appreciated that. On Tuesday I expected the pool person to come as I was told by the owners that they would but unfortunately they never arrived. Again, the pool was the reason I made the reservation. On Wednesday after contacting the owners, I was given an apology and told that the pool person wasn't able to come on Tuesday as expected so they would be there that day (Wednesday). The pool person did arrive at noon and cleaned the pool but told me I would not be able to use the pool for two hours later. This meant I had use of the pool from 2:30 Wednesday until my check out on Friday morning (although they had no pool towels, they did allow me to have access to a couple other towels that were locked up since they leave very few out to use). That equaled about half of the time I reserved the property. I expressed my disappointment and the owners agreed to refund $50. This of course didn't really make up for the loss of pool usage or the bugs, but being a past AirBnB SuperHost I had compassion and agreed to the $50 refund and chose to be grateful that I was at least able to get away for a break from work. It has been 13 days since I checked out of the property and I still have not received the $50 refund. When I asked the owner they said they didn't know why and they would send it to me on Friday. I hate to leave a poor review, and I understand that they are trying to run a business, but I was also trying to have a nice relaxing week at a clean pool.