I feel it necessary to point out that Alejandro can only be reached via Airbnb message, so phone calls, Whatsapp, email and other means of contact that are often quicker were never answered. This made solving any difficulties slower and communication was not fluid. This being said, Alejandro still solved almost all situations that came up.

However, I must say that Alejandro (who is not the owner of the apartment, but manages it) partially failed to deliver on something he had offered. The building has two pools: One on the ground floor for everybody, and another one on the roof with limited access with a keycard. At the time of the reservation, Alejandro offered access to both pools, which worked out fine for the first weeks of our stay. Suddenly, we found that the people at the front desk kept deactivating our keycards to the roof pool because of a change in policy. The first few times we were able to convince them to reactivate the keycards, but this became more and more frequent and annoying (my idea of a vacation is not having to argue with the staff all the time), until one day we were informed that we would no longer be allowed on the roof unless the owner of the apartment contacted the administrator directly. I informed Alejandro on this matter, and was certain that he would keep his word and do what was necessary. After all, I thought, he must have access to the owner since he manages the property. After taking two full days to give us a response, Alejandro informed me that there was nothing that could be done because of reasons that I never understood, and suggested I stuck with the ground floor pool (which is very undersized for the whole building in my opinion and sitting space is very limited). So once again, something that was offered before reserving was withdrawn during our stay.

What upsets me the most is that I had acquaintances in the building who were staying in other apartments from different owners, and I know for a fact that they did manage to regain access to the roof. This tells me that there actually was something that could be done, but Alejandro was either unable or unwilling to do it.

Based on my experience, my advice is this: If you want access to both pools, you‘re better off renting with another manager, or directly with the owner.