Lisa was very quick to respond & excellent with communication. Unfortunately I had to cancel the reservation, but Lisa was so kind. She checked in with me often, before canc., to get arrival time so that she would have the a/c on in time to cool the room, & after, to let me know the refund was being processed, even though she didn't have to. Obviously Lisa cares very much about her her renters. I have no doubt that if you stay with Lisa, her place will be great & she will be just as attentive to you as she was to me.