Kivaan was very responsive. Unfortunately when I booked, the place at the rate advertised it wasn’t available and I had to pay an extra 120 for an upgraded room for the week. The room was not at the hotel that was pictured on the site, but it was waterview and steps to the ocean. The balcony was only about a foot deep just for the air conditioning unit. The area is normally great, but due to the corona virus everything was closed.