Lou was very nice and helpful. Thanks for the stay. Her communication was great! However, regarding the place, I expected to be better... very small.. had issue with water pressure ( i didnt complain, just notified the host since its a common issue in high buildings) in a short stay didnt expect it to be taken care of on time anyways its inconvinience....also elevators.... 2 elevators for 30+ floors residential building... you would be lucky if you spend less than 10 mins waiting ... so be ready to take stairs.. during checkout with luggage it wasnt too pleasant... fron desk was kind enough to hold our luggages after checkout so we can enjoy a bit more sun and pick it up before our flight.... overall not bad but i dont think it would be my first choice.