Like every other review, the host is polite and responsive. We had issues with ants and cleanliness on day one. We purchased bug spray, cleaning supplies, new shower curtain, and shower mat and floor mat. The host reimbursed us only for the things they thought were necessary for us to use. They also refunded half the cleaning fee. That being said, if the host had just checked the home prior to our stay, I think it would have made for a better experience. After getting it ready myself we did enjoy the space.