Hello , the reason I rated this places so poorly was because the house was hot & when we tried to get the A/C to work it wouldn’t and when it did it took forever. Their was also no hot water in the showers & to make it even worse there were bed bugs who bit my friend 2 nights in a row and I even have pictures to prove this. Most likely the whole house has bed bugs if one room has it. If our friend brought them back home I would expect a partial refund.