The apartment was lovely and looked just as it does in the pictures. The beds were comfortable and even the foldout was comfy (for a foldout). The kitchen was well stocked, though there is no electric coffee maker so coffee is made one cup at a time in a small french press or a Cuban coffee maker. The view was lovely and the building amenities are great. We didn't use the pool but it was nice and well maintained.

Check in time was at 3:00 but Eva asked if I could meet her 2 1/2 hours early and I was able to do so. She was friendly and gave me a quick tour and explained things. She mentioned that when things don't get used they often end up not working. This was a harbinger of things to come. A number of things didn't work (bedroom light, shower light, two faucets came off in your hand, a panel in the master bedroom closet beeped throughout our stay and slider door with one screw). It was Thanksgiving eve and after I'd texted Eva about the beeping (which was never resolved and continued to beep through the night) and the bedroom light, I didn't nitpick when the other problems arose. Finally, as we were leaving, a last trip to the balcony resulted in the door handle coming off in my hand. I should have told her about the missing screw earlier in our stay instead of after I left because I was shocked to get a request from her to pay $119 for the slider door handle!

As a conscientious guest who tried not to make too many complaints and who always leaves a place in impeccable condition, this felt like a sucker punch. We put up with a number of problems in the apartment and this felt like adding insult to injury. I couldn't imagine that on Eva's walk through she didn't notice there was only 1 screw that would eventually give way. It was apparent to me the first time I opened the door. Furthermore, I had already paid an elevated nightly price to stay over Thanksgiving.

I declined the request for payment and have appealed to Airbnb to resolve the situation. I am awaiting word from them as to the resolution.