My husband and I stayed at Costa Hollywood last year for our anniversary and loved it so much we decided to return for another anniversary trip this year. We were very disappointed with the room we picked this year. Since the host was not responding (ended up taking them almost 12 hours to respond) we went to the front desk and Mike (Mikesh?) said that they were not suppose to get us linens since we booked through AirBNB. Since it was 11:30 at night he helped find us some towels and sheets, he was very helpful!! House keeping finally hung a bag of things on our door around 6pm the following day (around 18 hours after our arrival). We love the resort, but will not book with this host again.