Jessica was such a great host! But when it came to the hotel the hotel was not. We got to the hotel at 1:30 knowing that we couldn’t check in until 4pm so we waited around. 4 pm came around and the room was still not ready to check in. At this point we left our luggage with the hotel attendants and I contacted Jessica. The hotel told us it could be between 5:30 and 6pm that we could check in. Jessica contacted the hotel and tried to get us in sooner. Finally we were able to get checked in at 6pm. The hotel said they would have our luggage taken up for us and they ended up leaving our luggage in the lobby near the elevators un attended. So anyone could have taken it. Thank god nothing was stolen and we found it on time. After that we waited 20 to 25 min to get on the elevators. The traffic in the elevators was terrible. We ended up walking 29 flights of stairs down and up because it took so long to get on an elevator. Overall Jessica was great and the place was nice, but hotel was not.