Lena and Gustave are very nice people. They even accommodated my 1 yr old daughter by providing a playpen and a highchair at their residence. She always responded within a reasonable time frame when I contacted her also. However, when I first landed I received a text from Lena that the place I reserved, the pool wouldn't be available until the day before I leave which I wasn't happy with but Lena did accomodate us by placing us in a bigger home. Unfortunately though, this home was for sale so a realtor came by the same day we landed with potential buyers to show the home. The dishwasher wasn't working along with the washing machine leaking water so we had constant maintenance people coming by which was a bit aggravating. The house is cosmetically very nice but a bit dusty on the floors and could use better linen and towels. Also some more kitchenware and more essentials would be nice. Lena was very apologetic and pleasant the whole time though so I would consider giving her a try again. Sometimes people just have a bad moment so I'm understanding to that.