Matthew was extremely quick to respond to any needs and questions that came up. Many decorations and furnishings are new as advertised but be aware the bathroom is not updated. Ducks around as mentioned and some stray kittens too which may be causing some odors. Unfortunately we had some rowdy neighbors that were smoking every night outside and holding parties. Not sure if they are residents or temporary. I recommend checking out Playa Bowls if you stay here! Good location to zip around to the beach, shops, etc. Happy with our stay for the price!