The location of this specific Air BNB is perfect. However, the professionalism from Sonder is very poor. I had to request check in instructions three separate times. Sonder responded with the same email three times advising “access granted by keycard” the email had no other specific instructions. Sonder did not advise how to obtain key cards, where to check in at, or a more specific location to where Sonder was located. Be mindful that this is an entire condominium not just dedicated to Sonder. Instructions are needed. Please also note that the beds are extremely uncomfortable and the unit I had was not as clean as expected. Floors were dirty and there was a strange smell coming from the closet off the bedroom. I reached out to Sonder via the Sonder App and the Air bnb app. And was ignored for the duration of my trip regarding my concerns. I have rented several Air BnBs and have never been ignored by the host regarding simple questions as the ones listed here. I personally would not rent through sonder again as I prefer a private individual host who will be more responsive with simple questions and concerns.