I booked an air bnb from 6/27-7/3. Unfortunately my husband was in the hospital on 6/27 and I asked if I can cancel 6/27 and start on 6/28 instead and they said I could not. They did not see it as an extenuating circumstance. I was not happy, but I let it go. So I lost the money for that day.
The day I checked in, I had no way of getting into the air bnb and when I called them they realized they did not send me the prearrival email with the code to the door. So me and my ill husband who had just left the hospital had to stand in the rain while we wait for the email to be sent.
We went to sleep as soon as we got in And they texted me later that evening asking how things were going and I was already in bed so I replied “everything is great” which I admit is my fault because I didn’t do a thorough inspection. Everything did look great from the outside, I walked in, the living room was organized and so was the bedroom. The next day I went to go cook a meal and I realize a whole army of ants on the kitchen counter and in the sugar. I call them and they sent an exterminator over to spray the place, obviously I can’t use the kitchen now that it’s full of dead/dying/running away ants and chemicals. They saw that as an immediate and acceptable resolution. They told me that their house rules state that there may be some critters. I didn’t know critters may also be where you prepare food. The exterminator told me they’re coming from the hole in the molding in the floor and counter of the kitchen.
Later that night I find a big roach under the table. They told me, “it must’ve run in when you opened the door”
I immediately find another place and check out before 9 am the next morning.
I ask for a refund and they would not even consider the idea. I stayed exactly 1.5 days and I was so uncomfortable I had to leave. I paid $900+ for 7 days and they would not give me any of my money back. They don’t see an issue with anything that happened here. I have not met any company more unprofessional than they are.