The hosts are very nice and will send you a message to welcome you in early. However, the first night we found that the air conditioner was broken and could not be heated (it was really cold during the cold snap days). When we took a shower, there was no hot water, and the host told us that there was only warm water and would send someone to fix it in the next few days. After two days, a maintenance person did come to check the situation but didn't fix it; they only told us that there was some problems. This resulted in no hot water in the shower for the whole of our stay. However, the hot water for washing hands and the kitchen was working. We knew during our stay that smoking was not allowed, and none of my friends or I had the habit of smoking. Someone next door set off the smoke alarm. Unfortunately the smoke alarms were linked and our house would receive a loud alarm that could not be turned off without a code. The next door set off the alarm many times and we couldn't do anything about it. If there is a problem with the hardware, it would be better to fix it before hosting the guests.