Overall it was great and her instructions were very detailed (READ ALL CHECK-IN INSTRUCTIONS FROM ANNA!) but the check-in process was still very difficult (the building's fault, not hers). Had to go back and forth to the office multiple times because the valet or office staff didn't give us the right paperwork or instructions, etc. Note that there are additional costs for parking, fob, and a deposit. Our fob also didn't work the first day so had to go back the next day to get a new one. Not a big deal but difficult to manage entry during that time with two little kids in tow. Might want to think twice if you're bringing any toddler-age kids, it just wasn't the most childproof place with electronics and other things easily accessible to little ones' reach. Otherwise the place, Anna's responsiveness, the view, and the pool were all great.