This place looks amazing but manages to have some of the most temperamental employees I’ve seen so far, coming to the point where my mother stayed in a parking lot in her car because they completely denied my permission given to them to check her in under my name because of a “legal matter” you got permission simply record the line and if “legal matters” appear again just use that as evidence. I had no intention of suing but you people have to control you’re temper and listen closely to what you’re guests are asking.