When we arrived at 6pm our airbnb was not cleaned. We contacted Maggie and she apologized and upgraded us to bigger rental around the corner. When we arrived at that one, it also hadn't been cleaned from the previous family. Maggie quickly got ahold of her cleaning lady and it turned out there was a misunderstanding on the cleaners end. She had them come clean the upgraded unit and gave us money to go have dinner while it was being cleaned. Other than that, everything was perfect! We would definitely stay there again! I was pleased with how the situation was handled! Perfect location and we found the unit had everything you could need! Thank you so much Maggie!