I usually don’t write bad reviews, but when I select a property based on the host descriptions and house rules of the property I expect a certain standard. This unit absolutely smelled of cigarettes in the unit. I stated this to the host in the app and they responded some time later. They told me that they would refund my money in full but did not do that. There reasoning behind it was because I left my bag In the room. I even explained to the host that I had a business dinner and I could be there by a certain time to remove, they could of also removed if they needed to rent the property to someone else.
Overall worst Airbnb experience. There is a level of customer commitment that needs to established especially if the product that you are describing is not to the description and cigarette smoke is a huge one for me. 2nd experience like this and the first had no issues in refunding me in full. Yet victoria park vacation rentals is trying to justify not returning my payment in full. My time is very valuable as a traveling business person and I don’t have time to wast. I hope this is worth it for them as I will use my resources to the fullest to ensure my funds are returned in full.
Don’t rent here!!!