The actual apartment was nice and in a great location. It’s located inside a hotel that has split its rooms into Airbnb units and actual hotel rooms, which makes it very confusing to actually find the Airbnb.
Less than 48 hours before we were scheduled to arrive, Shelly told us that parking would be $100 and we would also have to pay an additional $100 “resort fee” before we’d be given our keys. Mind you we booked almost a month in advance & neither of these fees were disclosed at time of booking. The resort fee was paid via a link sent by Shelly so I assume it’s just a way to collect extra cash. These types of fees are not uncommon, but they should be advertised up front. Not 24-48 hours prior to arrival. The resort fee was supposed to be for a “VIP host” who would give us our keys and be in touch with us throughout our stay in case we needed anything however it was the regular front desk lady who checked us in & she was totally unaware of this fee. And she had a very nasty attitude so the whole check-in process was unpleasant.
Additionally, when we arrived, we were told that they didn’t even have a reservation for us and that we would need to contact our host. Eventually, everything was sorted out & we got our keys. When we finally found our room after getting lost multiple times since no one informed us that only one elevator could be used to access the door that we had keys for, the A/C was broken. It’s July in Florida…
There were some stains on the walls but overall, it was an aesthetically pleasing unit. Beds were comfortable and sheets were clean, but the towels smelled like mildew.
Shelly did get the A/C fixed for us the next day and allowed us to check in early since we flew in that morning. But we honestly would not stay here again. Much rather just book through the hotel.