We arrived and had no instructions to get in. Calling the number took us to voice mail every time. Finally via text someone answered and the instructions were sent at 11pm… was a mess of a situation! Refrigerator and freezer are hot inside (yes connected, just NOT working), AC filter black and filthy, WiFi code does not worm, 1 sofa bed structure broken…. Well, I won’t rent from them ever again. Customer service horrible. Thanks but no thanks.