First let me say this room is very clean, furnished very nice, quiet, and the price wasn’t bad. When I had an issue the host responded immediately and “rectified” the situation.
Notwithstanding, all of the above, I must give this stay 2 stars. Based on a previous guest’s review about the lack of hot water and the host’s response (they were waiting on a part to have the situation remedied), I assumed that the lack of hot water was no longer an issue when I made my reservation. However, the hosts had not fixed the problem. The water was not warm, it was completely cold. I could not understand why they accepted a reservation, knowing they have no hot water. Though I was unhappy about this, I said nothing, giving the hosts the benefit of the doubt that it would be fixed and they were truly waiting on a part.
The morning before we left there was a major issue with the plumbing…the toilet would not flush and there was sewage backup in the shower. I immediately reached out to the host (with a picture) who responded quickly. The host said, “This has never happened before” and when I asked, said it would be fixed upon my return (hours later)…and it was. I was given a Starbucks gift card that equaled half the cost of a one-night stay…not sure if this is something they do regularly or as a way of apologizing. It was horrifying and of course unsanitary to have sewage in the shower. I was afraid to use it the next day.
I reached out to the host and informed them that I could not give a good rating as that situation was very bad and it is not fair to put their guests through that. I simply do not believe that are unaware of the plumbing issues in their home. I never received a response.
Again, this is a nice room, it is clean and quiet, and not that expensive, but none of that makes up for the plumbing issues.
Should they ever rectify their plumbing issues, it would be a nice place to stay, but until that time, Caveat emptor.