The location is awesome. Super convenient, close to everything, even a short walk from a beautiful beach.
The units are nice overall.
For a few days, this place is great. If you plan on staying a while, like I did (1 month), consider other options first.
And pay attention to the cancellation policy. They’re not joking about that at all.
Issues:
1) this is one of many units owned by a company, not a person. So every time you reach out, they give you what might as well be an automated response, but they never remember what happened before.
Example: they messaged me once, asking if they could come by to replace the battery on the door. I said of course. They were very polite. A week later, the door was complaining the battery was low - they had never come by to replace it. I messaged them asking if they had forgotten. They said, “thank you for letting us know of this issue! We will send someone over. Do we have permission to enter?” It was as if they had no idea they had talked to me about the batteries in the first place. It took another week, and my complaining, for them to finally replace the batteries.
2) Cleanliness. Not very. There was a damp smell (due to a way-too-small AC unit that was probably leaking freon) when I first walked in, and there were roaches coming out any time I tried to cook. Again, I messaged them about this issue. They said they would send someone to spray for bugs. It would take two weeks for the man to pass by with spray and batteries. I’m really clean, and bugs were still coming. This is fine to an extent: it’s south florida, and it’s an old building by the beach. The terrible communication and lack of help, though, made this worse.
3) You might have noticed this from my previous comments, but these people are not helpful at all. They do all the courtesies, saying thank you and please and we are so honored to host you. However, don’t expect any actual help. I booked their place largely by mistake, and immediately reached out to reverse the transaction. They refused, citing their no-refunds policy. Literally no time had passed. I realized the mistake and reached out, they said no. When there were roaches coming out, I asked for a new unit. They said no. They would send a spray, which didn’t come for two weeks.
So yeah - the location, the unit itself: awesome. The company running this place? Not helpful at all.