Vanessa's responsiveness and communication were literally the best I've ever experienced in all my years of using Airbnb. We had a couple of issues with our stay but she responded immediately and they were fully taken care of the same day. I could not have asked for better customer service! The place was spotless, appliances were new and the beds were very comfortable (not always the case with Airbnbs!) and was perfect for our needs. I will definitely use her again and recommend her if you want an amazing host and experience!