The host was ok , he responded but wasn't able to do much, the cleaning service was awful I had to hire my own and bought many cleaning supplies. The services were awful , there were no towels for the beach an hour wait for chairs. and service for TVs in-room came and said sorry we can't help you. It was explained to me that they were very busy those two weeks. It felt they were understaffed and not ready for the number of people that were there. I purchased beach towels and cleaning supplies from Walmart at least that was close. The room was large and comfortable. I also enjoyed the large balcony, The 3rd floor was definitely the way to go. unfortunately the hyde did not live up to my expectations of clean towels and service.