Front desk staff was very nice and friendly. However not empowered to make things right with guests. Front desk staff wore masks other staff did not. Someone knocked on our door, and before I could turnaround they were in our room not wearing a mask. He kept saying we were checked out and I had to ask him to leave. About five minutes later same thing but this time the person not wearing a mask waited for me to answer the door. The room with the exception of the bathroom was filthy and had roaches. I would not stay again.