Juan was always responsive, answered all our questions and tried to help and inform management of the little issue with our door. The place was exactly as seen in the pictures, although the carpet would need to be refreshed. We had everything we needed ( linens, kitchen utensils,…). Location and view are exceptional, although you hear the traffic on the boulevard and draw bridge rises often..
The main issue with this building( no fault to Juan) is the excessively long wait for the elevators. Two elevators for over 30 floors! We often decided to take the stairs and walk up and down the 19 floors! But all in all we enjoyed our stay.