We booked this house in Sept as a last minute getaway from out of town (reserved morning of for that evening). Booking went very smoothly and host responded very quickly.
We arrived very late during the first day (approx. midnight). When we arrived, place was orderly and had basic amenities required.
The one major issue we had during our stay was the back sliding door lock did not work and a step stool was wedged into the sliding door to keep it closed/locked. Being from out of town in an unfamiliar area, we did not feel safe with a step stool being utilized as a lock on a sliding door. We did not contact the host to fix the problem while we stayed there and left the place.
After we left, we contacted the host and said we thought it was unacceptable/we felt unsafe staying at a house with no lock. Unfortunately, the host was not understanding and said that the lock was broken because past guests always break it…and it was a 5 minute fix and we should have contacted them before leaving so they could resolve. If this is a known issue, this should have been corrected before we arrived; they should not wait to address the problem when a current guest has an issue with it.
I am not going to comment on the rest of the premise as we weren’t there long enough to have feedback. Overall, disappointed that super hosts with such great reviews would find a stepstool wedged into a sliding door as an acceptable replacement for a lock. These types of basic safety features should be adequate before a guest arrives and not wait for a guest to complain to fix it.