This stay was probably the worst of all of my air bnb lodging choices. We were denied an early check in due to the house being cleaned from previous guest but when we finally checked in we were greeted with dirty walls, dirty uncomfortable furniture/ beds, clothes tumbling in the dryer, a very loud Clorox scent that gave us a headache and apparently a broken shower handle. We found out about the shower handle when the plumbers popped up unannounced. The plumbers quickly fixed the shower handle and left and when we went to take a shower It broke again. The doors also were very hard to lock which led us to think that they could not but you just have to force lock it with all of your strength. There were no face towels when got there so I reached out to request them but when two of the guest arrived back from the store they discovered the delivered towels left and on the ground in a bag. They didn’t even ring the bell to hand them to us. The cabinet above the stove is broken, broken base boards, uncleaned base boards, cracked tile, the outdoor string lights on the back porch don’t work, there was only one remote for 3 tvs and also a bedroom was missing a tv and the jacuzzi hadn’t been cleaned and wasn’t working. I messaged the host messenger with a few of my concerns especially about the door that we didn’t know how to properly lock and no one was in a hurry to respond to answer my questions. I called air bnb support so that they could assist and the representative said that they could not reach you either and that was unacceptable. Oh and the Wi-Fi wasn’t working either and when I asked what was going on someone said to find the router and fix it. The next day a guy named Tom just popped up at the house unannounced to talk over the issues so apparently the back porch electricity doesn’t work and that explains why the lights weren’t working. I was told to take my personal extension cord and plug it up inside in order for it to work. He also said that you have to flick the breaker on in order for the jacuzzi to work and to me that’s totally not fine or safe. We discussed the cleanliness of the jacuzzi and he assured me that someone would come to
Clean it but they never did so I got the debris out myself and only to discover that the hot tub doesn’t even get hot which defeats the purpose of it being a hot tub. The plumber did come to put a new handle on the shower Saturday afternoon. I honestly feel as though we weren’t considered during this stay and very much so inconvenienced by the host. The property has so much potential but a week off from bookings is clearly needed just for some extensive cleaning and updates.