When I arrived at the unit (30 mins after my original check in Time 3:00) the cleaning ladies were pulling in and RUNNING to the unit to lock us out because they had nothing ready. I called numerous times to speak with the host and didn’t get any response until I called again at 5pm. My boyfriend and I had to wait an hour until they finished cleaning .. the guy I spoke with on the phone, he was very rude to me and disregarded my frustration..instead of apologizing for not being prepared or even notifying me that the cleaning ladies were a bit behind. I would not recommend this place if you have reservations set up or something planned. Costumer service was HORRIBLE