Ephram was extremely responsive. When I had a question, Ephram responded within minutes. I am somewhat technically challenged and Ephram was very patient walking me through how to reset the TV and then following up to make sure it was good to go. The studio was cleverly designed and had everything you needed for a beach weekend. The location is 1 1/2 blocks from the beach and broadwalk where there are many restaurants and bars to choose from. I would definitely stay there again.