The amenities that were listed with regards to this property, I believe were falsely represented! We booked this reservation with my sons on several factors, most importantly she stated in the main description "the heated pool is always open" and also cable present in the unit! If somebody list something in the main body of an advertisement for a listing as one way, only to be contradicted in small print in some obscure place hidden in the advertisement I can only view this as intentional deception! On the first night we arrived my sons went to the pool and I being a Physician went to the apartment to turn news on regarding the virus spread only to find no cable. I texted the host and asked why the cable was not working she said there was no cable but that they had internet tv "Hulu" . (This unit is advertised as having cable tv)! Later that night my sons were at the pool and at 11:00 when the condo commando neighbor had the audacity to scream at my sons to leave pool. Based on what was written and advertised on the airbnb site by the host that “the heated pool was always open" my boys believed they were in the right and argued back with neighbor. Later that night the police showed up to our apartment from that complaint made by neighbor, if the listing with regards to the pool had been accurate this would not have been an issue. The next morning I texted host about what happened and wanted to give her heads up and she proceeded to say my boys should not have been out there after 10:00. I said this is not what her listing said; it clearly said heated pool always open! She replied with read the house rules that are on the counter. At that point I tried to let that go and proceed on until the next night we got home from dinner and about 9:15 my son heard a bunch of young people in the pool so went out to swim. Turned out they were all staying at another unit in the complex. At 10:00 0r so I went out to get him and said we don't want any more problems and remember pool is closed and you need to come in. We also informed the other people of this information and they as well were not aware of this information. My son then came in with me.
The Next morning we were on a charter fishing trip that I spent a lot of money on and received missed calls from host and then started receiving harassing text messages from her accusing my son from violating pool time again also accused my son of having inviting those other people to the pool, and again apparently the police were called. She said that we might have to be escorted off the property. She also accused of having allegedly observed my family member on her video surveillance system, (of which I have no idea of how many she has set up around the property), of allegedly doing something that might be in her opinion inappropriate. I told her we did not appreciate being accused of something that was not true. Not only did my son come in with me at 10:00, but those other people were not friends of his nor did he have any idea who they were. In fact those other people were there both when he got there and when he left.
This conversation caused me to spend great amount of time in the cabin of the charter boat instead of spending with my sons. This ruined my entire fishing trip for which I paid a lot of money!
On top of everything else, every time we used the living room AC it made a major flood on the floor. From the look of the Spackle caked around the AC unit and the brown stains around the unit and plug it appeared to me as it has been going on for a while!
On the board as you enter apartment are the licenses required by state of Florida, the one from department of business and professional regulation division of hotels and restaurants was expired!.
This has been absolutely the worst experience i have ever had, being a Physician and owning my own practice I stay at a lot of very nice hotels and resorts all over the place and this has been the most disheartening and stressful experiences I have ever had.
We should have known better than to schedule at this unit when on short notice it was one of the only places we found still available!
We truly felt like we were under constant surveillance by host as well as by more than 1 neighbor!