This rental unit is great if you haven't ever stayed in an Airbnb or VRBO before. We had 2 towels to share between 6 of us staying at the unit (for both showers and the pool / beach). Had to beg a housekeeper for more. When I called the front desk they said it wasn't their responsibility to provide us with anything because we were staying in a privately owned unit. The irony of it all was that the host told us that the hotel maintained the unit in terms of cleaning it, re-stocking, etc. Lots of finger pointing. Also the photos make it seem like you can bounce in between the pools at both Hyde buildings -- you cannot. We packed our whole family up for a day at the pool across the street from us, mainly because the pools in our building were FREEZING cold and our kids would cry each time we put them in. The pool across the street of course was heated and nice. Ended up tipping a security guard, who let us stay for the day. The balcony was beautiful but was covered in black dirt and soot -- our feet were black every time we came inside whether we had shoes on or not, so we resorted to wiping down our feet each time we went out there and/or our kids. There were no fitted sheets on any of the beds either, so most of the night you were sleeping on the mattress...also ran out of just about everything (toilet paper 1 roll, paper towels 1 roll, no dishwasher detergent, no laundry detergent) had to go out and purchase all of this. I think the host needs to make clear who is in charge the hotel or them. Right now it seems like the host has just given all of the duties of maintaining the unit to the hotel staff, however the hotel when you ask them for anything says its not their responsibility and to take it up with the host. Definitely do not vacation here with kids / family -- this is for a younger crowd who isn't expecting ANYTHING.