When we arrived, the unit was not cleaned, and we had to contact Sean and he acted immediately and retrieved the roll out bed we requested and apologized for the inconvenience. The grounds were well kept and the unit was acceptable in size.
On our last night there we arrived back from the beach and the sewer had backed up into our shower and on the floor. We called Sean again and he had to move us into another unit next door which took a little time. I think this can happen to anyone anywhere and they tried to make the best out of a bad situation.