The check-in process was very difficult. Without having reached out to customer support, we would not have had any information regarding where to go, how to get our key, etc. The only way I got all of the info was through a person in the support app who gave me all the info. I had to reach out myself. Inconsistent answers and I NEVER spoke with the same representative. There were two bars offered online as part of the stay and for some reason neither were ever open the 4 nights and 5 days I was there. Our apartment floor was absolutely filthy. If we were bare foot for 15 mins in the room our feet would be black on the bottoms because of some sort of dirt/debris on the concrete. Overall a great location and rather secure building. But the customer service is basically nonexistent and you’re on your own a majority of the time.