The condo is very nice and the valet and front desk staff are very friendly and helpful. Unfortunately, the oven did not work, which I think they knew but did not tell us. The dishwasher also did not work, and by the time they could fix it, we were about to leave (3 days later), so we had to handwash dishes. We did request a second FOB which was promised the next day and never showed up. Finally, we were to get a mobile key no later than 4 pm, we arrived around 5 pm, and could not get in. As we stayed in that building previously, they knew us and let us in. I did contact the company, but it was taking too long for them to respond and by the time we got the mobile key we already were in the place. No real explanation except they claim it was sent, but I did not get until after I complained. I think a mess up on their end. Otherwise, it is great condo, but service level of the company is poor, however on site staff are excellent and made the stay comfortable and easy for us.