An absolute nightmare that kept getting worse. The hot tub empty & broken, bathtub ran green water, the grill wouldn’t turn on and was left filthy, the pool heater broken, the WiFi wasn’t strong enough to watch a movie. When reported Charles had me spend hours on the phone with his pool tech who said Charles was aware of these issues, so knowingly wasted my time and suggested I leave if I wasn’t happy. The backyard had very sharp PVC piping sticking out of the grass which 2 people got injured on. The grass around the pool has large holes which 1 person fell into and twisted their ankle on. The cleaner was there until 5 when check in was at 4 and didn’t stock the coffee, clean the towels, change the sheets, replace the toilet paper etc. my clothes are musty from using his drier bc it wasn’t cleaned. Location is off the highway & overlooking a parking lot which wasn’t shown in pics. This house is a hazard for children/pets and cost us thousands on last minute outings to compensate.