A lot of confusion with checking in ! Elevators didn’t seem to work with your key had to keep getting the security guard to help . Ice machine in opposite direction , you had to go down another elevator through the check in and go to another elevator to get back to your room and then your ice is melted ! The walls were damaged , tub had a hole in it , another bathroom had patches on the wall , stains on the couch … too much maintenance needed … There was no little touches ( small soaps , hair shampoo etc … no coffee no creamers … no special touches ) , the bed comforters are very thin and there was no extra blankets , had to take the comforter off another bed to keep warm . this place is in the city there’s no quick grocery store unless you drive and there’s no valet which makes it more difficult ! Shelly was amazing with her communications and the view is beyond beautiful but the over all experience could have been better .