My husband and I booked this Airbnb for the entire month of May and everything went great for the first 3 weeks. After that, one of the 2 AC units broke down and after communicating this to the host, the situation was met with him having someone enter our unit while we weren’t there, without giving us a heads up which made us extremely uncomfortable (although it is his property, our privacy should have been respected). The AC was not fixed even after that person let themselves in and reset the AC, it still wasn’t functioning and there was never any effort made to solve this. (The second AC unit is in the bedroom covered by blinds since there’s a window next to it - the only way to make use of it involves opening the blinds which then completely exposed us to the street and parking area where people can see right into the bedroom - no one wants that.)
Upon completing our stay, we kindly messaged Ryder, the host, telling him about our experience and that we would be giving him less than a 5 star rating due to how poorly our last week went and how it was handled - the message was met by an extremely hostile and threatening tone from him. He accused me of “ while seeming like a nice and kind person, being overly demanding and unreasonable”. We’ve never had a host be so rude to us. How is asking for a working AC and having our privacy respected unreasonable and overly demanding? He made it clear that he would wait for our review before left his review, making it obvious he was threatening to leave us a bad review as long he received a poor one. We gave him no reason to leave us a poor review seeing as we left the place exactly as we found it and gave him no issues throughout our stay.
Because the Airbnb itself was pleasant and met our needs (mostly), we’ll give it 3 stars. But honestly, after how terribly he treated us afterwards, I would give it zero stars.
Good luck if you ever have any issues with this Airbnb. Hopefully your experience with communicating with him goes better than our.a. Don’t bother giving him a “heads up”. He won’t take it well.