I will like to start this review positively.
Pro:
Great location
Shuttle Transportation to the Mall and Beach
Beautiful view
Cons:
This listing appears to be an Airbnb house, but it’s really a hotel. When I booked the place I was given an option to choose my check in time. As a result, I picked the checkout time 3pm and Airbnb sent me an email confirming that time. When we arrived at the listing we checked in with the hotel. The receptionist informed me that check-in time was 4pm. And that wasn’t a big deal because the listing states check in time is 4pm. We finally get a room key, put our belongings in the room and headed to the beach. After the beach we stopped at Walmart (across the street) and picked up some beverages and snacks. We returned to the listing around 11pm. We started to unpack our food and put the beverages in the refrigerator. As soon as we opened the refrigerator door a roach crawled out. My husband smashed it and we immediately contacted the host. And asked for another room If possible. The host informed us the roaches come from the hotel. And he’s never had any complaints or sightings of roaches from others. It was already close to midnight so we decided to go to sleep and continue the conversation in the morning. When we woke up my husband decided to inspect the room for cleanliness. When we pulled the comforter off the bed it had stains all over it. We asked the host for new linen and that’s when things took a turn for the worse. The host became rude, accusatory, and out right disrespectful. It was so unpleasant to communicate with the host. I had to call Airbnb customer service to resolve the issue. Airbnb forced him to provide new linen. The worse offense was the host entering the listing without permission and violating my privacy by taking pictures of the unit. At that moment I did not want to stay at this listing anymore, because I didn’t feel safe. The host claims it was hotel staff, but hotel staff has no business entering an Airbnb! Especially when we didn’t book through the hotel. And the hotel claims the listing was not one of their rooms. The entire situation was frustrating and we wasted hours of our vacation dealing with issues. Finally to make things worse there were people complaining to the front desk about their Airbnb host everyday. And the hot water wasn’t working for two days we took cold showers. If you’re considering this listing please BEWARE! I believe the hotel list these rooms.