Everything was excellent, the response from Diana was always on time and accurate, always giving us an answer within minutes.
We enjoyed the stay, only comment, but I'm sure you are aware is the painful use of the elevators. It was faster to use the stairs (from Level 28) than waiting for it. Also, the beach area is a little too crowed and not as well organized as it could be.
Other than that, we had a great experience and if we have a chance we would love to come back. Congratulations for an excellent product and service.