This place is a highly potential 5 star— just a few minor things. I traveled with my daughter who is just shy of 1 years old for 4 nights. Check in was easy, unit is on second floor overlooking pool. Parking space was right in front of property. I did have a small problem contacting the host as the email had a typo so I Initially couldn’t find the parking spot. Lori who I believe is the housing manager there saw that I was a bit confused and clarified the parking spot.
The apartment is beautiful, newly renovated with a dishwasher, double sink, new appliances. Bathroom is nice and bright. Bedroom has a desk, 2 huge closets and the bed is sooo comfortable and we got some great sleep. Seeing that I have a crawling 11 month old I opted to sweep the floor and wipe down all tables and areas she would be touching and it was a bit dusty. Had I traveled alone I wouldn’t have noticed the amount of dust l did sweep up, so a good sweep and mop would’ve been great.The first night I checked in pretty late about 1130pm and there wasn’t any hot water, I wiped the baby down and I took a cool shower. The next day there still wasn’t any hot water. I Called Lori, who came upstairs immediately and flipped a couple switches and voila! Hot water was up and running! She was very attentive!
On the second day we wanted to go to the beach so Emily actually ordered us a umbrella and chair from amazon. Unfortunately we were not able to collect it when it got delivered BUT I bought some from a plaza which was right on the corner and Emily did refund me- which is great customer service!
This is where I had to take away 1 star. I do understand unforeseen circumstances but I came on vacation relax and tend to some of my daughters bday planning. On 3rd day, my daughter woke up screaming due to jackhammering happening below. I wasn’t informed prior that some emergent plumbing had to
happen in which i would’ve planned to be outside with the baby versus inside. Needless to say everytime the jackhammering started my baby would cry and cling to me, which is not her norm, she loves to crawl and explore. What usually takes us 30mins to get ready took us a hour due to her holding on and crying, as I had to take her for a walk so she could take her afternoon nap. I was informed that the jackhammering was done but there would still be some work happening on the 4th day. Day 4 came, still more jackhammering, so I had to pack up my laptop, baby and we headed to the mall. I did contact Emily about the 4th day and even sent her a voice note with all the noise but she never respond. Lori did give me a call and said the owner was there and wanted to apologize and stated to her he would take off a night and refund
me for all of the noise, which would be great.
Check out was smooth! Overall besides the dust and the jackhammering, it is a wonderful apt and Lori the housing manager is wonderful. I am sure next time I visit, this place will get 5 stars!