From the planned 8 days stay in Bianca's 'beautiful' apartment, my family and me managed to stay there a total of 2 hours. The photos looked great and we thought that the apartment is also great looking, as the photos show. However, we had a reality check when we entered the building, dark and almost without any lights, and it looked more like a cheap hostel rather then a apartment building. The elevators are more then worn out, and hazardous for little kids and elderly people. Note: We have a 4 year old child. Next shock was the hallway to the apartment, with carpets dirty and wet, again, with very little light. Our host Claudio knows the apartment 'so well' that he could not find the right key to the apartment for 10min - I would say that the place is not been opened in a while. The inside of the apartment looks like the photos, but the photos do not show the real feeling of the place. After a minute spent in this 'beautiful' place, we decided that we won't our child to spend 8 days in it. Why? Here are reasons:
- the place with dirty and filthy, has not been cleaned for a long time, with dust and dirt just about everywhere;
- the were two large circles on the living room ceiling, which could burst open any minute and seriously hurt someone, God forbid, our child;
- towels and blankets were dirty as well and full of mold.
After contacting Bianca and let her know about all these issues, she said to call AIRBNB and get our refund and literally '"Get lost out of my place". Believing that a word means something to people, we left the place, and booked a hotel nearby and paid again, thinking that our money will be returned to us. However, the next day she refused to refund our money and declared us 'crazy' and 'insane'. Imagine calling parents of a child names like those, and she caused physical and emotional damage to the most vulnerable, and that are children. So, if you do not like Bianca's place, you will be labeled as such. But, now the case is with our lawyer, and believe me, I travel almost 250 days a year since working for the World Bank, and I never had such an experience in my life. If we could rate the overall experience with zero stars, it deserves it.
I hope you will rely on our feedback and think twice before booking with this 'great great' host.