This is a beautiful and clean property with nice water views ( not a beach front) but it did come with few disadvantages.
1. The valet parking and the $39 fee associated with it per night was not disclosed in the listing. We knew about steep $39 + tax only after check in was complete.
2. The $25 resort fee per night is not disclosed in the listing either. This was communicated only after the reservation was made.
Such important things should be listed in the listing to help us decide before the reservation and not after the reservation has been made.
3. The front desk associates at Hyde Beach House were very unfriendly and rude.
4. We were promised unit on 8th floor but upon checkin they gave us a unit on 3rd floor and after showing proof that we were going to get 8th floor front desk tried to convince us that they weren't too different from each other which in not true.
5. Then we had to contact the host. But the reason for making this reservation was to get higher floor for good views and the pictures depicting the same. After a long drive, it was frustrating to wait for over an hour for the issue to be resolved. But the host finally took care of it.
6. The AC did not work the first night and it was extremely humid. After reporting this to the host they sent someone to have it checked and said there were no issues.
7. On second night, we once again returned to warm/humid apartment and when we contacted host, they argued about 200 other apartments working fine and that unit is operating fine.
8. Finally as a last resort we switched off the unit on the thermostat and waited for few min and turned it on again. That's when the unit started working again.
9. The communication between the host and the front desk seemed terrible.
10.Finally during checkout process, we were charged for 4 nights of valet parking at the property even though we parked there only for 1 night. The lady at front desk was ready to bill my credit card without even showing the bill to me. Then I asked her to show the bill, and told her that we parked there only for one night and then she spoke to valet folks and then removed those charges. But she didn't remove parking tax on the bill for the remaining 3 nights. Then we had to go back and asked her to review this again.
She seemed to not care about what she was doing.
The property is located in a good location and it looked sparkling clean. If it weren't for the above issues our stay would have been more enjoyable.