Read the instructions carefully. They said someone might be parked in your space and not to park elsewhere with the fear of being towed away. When we arrived a vehicle was in our spot. After communicating with them and having to send the pictures of the vehicle and wait 39 minutes they found the owner and had it moved. We then went to go out for dinner and could not lock the door. Had to take our stuff with us. This was also listed in the checking instructions, however the fix that they gave didn’t work. Our message was answered an hour later after we had returned from dinner. The place looks exactly like described and the bed was comfortable. If they are going to rent they need a lock that works and to keep the parking space clear. This was totally unacceptable.