After seeing our space, being greeted by blood-hungry mosquitoes, and being made uncomfortable by its lack cleanliness, we have decided to request a full refund for our stay. After reviewing the AirBnB’s 5 Step Enhanced Cleaning Process online, it is clear that multiple steps were not completed to the standard that AirBnB makes clear. To begin, hard surfaces, such as the walls, the toilet, bathroom floor, tub, shower walls/doors, toothbrush holder (deplorable), and the oven, all had failed to be wiped and sanitized. One can clearly see in the aforementioned photos that there was hair, dust, debris, and even remnants of prior guests’ soap in the grout of the shower, bathroom floor, around the toilet, and within the shower itself- proving that the host failed to clean and sanitize properly. Furthermore, after doing a routine bedbug check (as we regularly do in new stays), we found the condition of the mattress to be sickening. Stained and discolored from what looked like being flipped after an accident or even multiple. To say that we are uncomfortable sleeping here is an understatement. Additionally, when we attempted to use the shower, with the drain open, it almost flooded and the water would not properly flow out, leaving a pool in the bathtub. And without further ado, before even getting in the shower, we had to buy towels that we felt comfortable using, as the 4 towels we were provided with all had hairs on them, lint, and the tan towel even had a brown stain on it.