Mark was excellent at communicating and check in was a breeze even though we arrived past midnight. Hyde is a great resort. We traveled with our boys, aged 13 and 11, and they loved the pool and beach. Location is very convenient, easy 25 minute ride from FLL. Only suggestions would be more place settings in the kitchen- there are only 3 forks, and user friendly bowls, etc. A starter pack of coffee would be great, since the “coffee shop” wasn’t the best. We would definitely book again!