Firstly, when I arrived the room door was left ajar and front desk couldn't explain why, said maybe housekeeping did it by mistake. I saw it as a security issue because something could've been taken out of my room or placed in it. I didn't like the face towels one of which were far too soft for use & both had stains. The bed linen/pillow case also had stains. The shower head should be replaced as it only worked properly on one setting. On the last day the toilet clogged and after plunging it still did not unclog. Checkout was a nightmare as we waited 20 mins to get on an elevator and then had to wait another 15 min for the valet! 2 elevators for a huge building is ridiculous. Parking is overpriced. The actual room itself was nice with amenities but the stained linen & toilet & shower hiccups took away. The view was great. I'm certain I would've gotten a much better deal at a hotel for the same price. You are required to empty your wastebaskets on vacay or be charged $60! It's crazy!