We had a couple issues with this home first the house is not what you see in the pictures , the checkin is late , and the pool was disgusting I’m sure you’ll catch an infection in their , I also woke up to gun shots in the middle of the night !!! Next day when I tried to communicate with the host which wasn’t Chris it was a different person Ana I guess!!! regarding the issues I was having I was treated horribly, I sent her a message which she ignored .....then I called her , and she didn’t even let me speak she told me she has a strict cancelation policy and didn’t even care what I had to say . She then after sent me a message saying it wasn’t her fault I didn’t check the wether ( mind you I never mentioned anything about the wether ) then proceeded to tell me that if I didn’t like it to leave . But didn’t offer me any solution as per the money I payed ... to then have her threaten me and tell she going to call the police I have no idea for what reason. not to mention it’s also extremely over priced for what the house has to offer. Definitely this has been the worst experience at an Airbnb I travel a lot and use Airbnb all the time and I have never been treated so horribly by any one ever. I definitely will never stay at this property ever again and hopefully whom ever books this place doesn’t have the same experience as me hopefully they can fix their customer service and fix their pool that is rusted and there are particle of rust and paint peeling from the pool floating around also the pool doesn’t have a running filter so the water is not being filtered when I complained about this she told me to grab the net and clean it my self . I cut my stay short and had to
Leave the house immediately not so much because of the false advertisement but more so because of the treatment and the disrespect that I received from Ana I hope they don’t treat any one else like this. FYI the camera is fake it’s not even connected their is no security !!! I then contacted Airbnb help center where they were able to help me and resolve my problem no thanks to Ana or Chris.