Before my full refund to cancel period I was in touch with Laura regarding the pool/spa. I told her specifically that our main attraction was the pool/spa. I asked if the spa works correctly and I was told YES. When we arrived to the house we turned on the heater only to find out that it takes 1 hour to heat 1 degree. Spas heat to roughly 100 degrees, when they work. Ours never made it over 90 degrees. When I asked Laura how to turn the spa jets on, her exact response was, those never worked. She sent out a handyman, he confirmed that the heater doesn't work any better and the jets don't work. On top of that we had an ant infestation where the pool meets the spa. If I didn't ask ahead of time I wouldn't be so mad, but the fact that I asked and I was lied to really upsets me. The house was decent but if you're a family that loves swimming and relaxing in the spa at night, this is definitely not the house for you.