Isabell was very nice to deal with. The room was really nice, it was big and clean and we enjoyed every bit of it. Included in the room are beach umbrellas, chairs and beach toys to play with which was a nice surprise! Overall the only negative I found was having to pay an extra $90 for key fobs ($30 for every 2 adults) including $30 for a 14 year old child that was counted as an adult. Obviously we couldn't give our child this key as she is not responsible enough to take care of it but we still had to pay for it. This $90 extra charge plus a $20 refundable charge was added at the time of check-in.
Just be aware that you'll be taken to an odd looking weird room within the building at the time of check-in in order to pay for these extra charges. There was a wait line and we had to wait about 30 mins. Entire check-in process took about an hour. This felt very strange to us but it is the way they do it and it was fine afterwards. Just set your expectations accordingly.