The condo smelled horrible. Whole place was filthy. Dirt and food crumbs all over the counters, floor, and appliances in the kitchen. The dining room area floor was covered in dirt and hair. The bed sheets were covered in dirt and hairs, and bed comforters had food smears. Not stains. Fresh stains. There was a big clog of mud and hair from a shoe in one of the bathroom floors. Everything in the kitchen was sticky, covered in some sort of oily residue. The condo was overall just trashy. I found several items laying on the floor under tables, beside nightstands, under couches, etc. that should have been cleaned if the room had been "deep cleaned" as promised. Big items left from previous guests like articles of clothing, a dream catcher, etc. And a lot of dirt and dust everywhere.
The description says the room has a washer and dryer. IT DOES NOT!!. The description also says there are "beach essentials" included such as chairs, beach activity items, etc. THIS IS NOT TRUE! There was one broken boogie board, one shovel, and a broken umbrella. The description also says there are bath towels and wash clothes, beach towels, and extra bedding. We were a party of 4. There were 3 beach towels and one wash cloth. The extra bedding smelled so bad we could not use it. Description also says there is a grill available. NOT TRUE! Kitchen towels were left, dirty, in the bottom of a nasty cabinet. There were no pairing knives for cutting fruit. No plastic storage containers for food. No cleaning supplies. No soap or shampoo or toilet paper as described. No "kitchen basics" like salt, pepper, oil, etc. Electrical socket covers were hanging, crooked, loose, and about to come off. I had to purchase my own beach towels, wash clothes, beach activity items (frisbee, volleyball, football, etc..) and rent chairs/umbrellas.
Check in instructions were very unclear. We were completely clueless when we showed up to the property and were forced to have strangers let us in the building. There was a mention about a "fob," but I had no idea what that meant. I waited in line for several minutes to get the fob. Then later that night tried to do laundry IN THE COMMUNITY WASHER AND DRYER THAT COSTS MONEY. I was unable to do so because I did not have a "laundry card." No one mentioned that I needed to get one. Not the manager or the check in personal. I had to once again, wait in line for almost an hour to get a laundry card. The laundry card cost money as well as the fobs. Then, I had to put money on the laundry card.
Quick responses from manager, but nothing that should have been done after check in was done. Even after I contacted the manager. Including a deep clean of the condo. Also, correspondence was difficult. I feel that messages sent were done using voice and not typing. Or perhaps just a language barrier. Either way, a lot of the messages were very hard to understand or did not make sense.
There were very few restaurants within walking distance. Walmart was almost a mile away, and there were no other grocery stores close. No souvenir shops near at all. Not within several miles. The location of the room on the beach was great. We had a wonderful view from the balcony. Right on the beach. That is the only thing that made the condo tolerable.
The price was great, but if I had known how dirty the condo was going to be and how much I had to purchase because the property was lacking, I would have booked a more expensive room with the amenities that were promised and the ones I expected.