Hello the entire experience since booking with Eden Villas’s was a overall disappointing and frustrating experience. We originally booked and fully paid for a property that fit our standards for location, amenities etc. However one day before our trip (less than 24 hour notice, and closer to a mere 12 hours notice) Eden villas informed us they would have to cancel our house due to an inspection (?) and we would have to pick another property under their company.
None of these houses were up to our standards however we picked what we thought was the best house they had. We had little no choice due to our flight being the next day. The new house selected was in a very unsafe neighborhood, the house was poorly put together… just to list a few things the main keypad lock did not work properly on the house, pool filter was not cleaned, house was very infested with bugs in every room, not sufficient hot water, propane not filled (said they would reimburse us however they did not), the AC did not work, bathroom doors did not lock, room doors did not lock (other than one).
This expirence was very bad, all of these issues just piled up and it all started from when our original house booking was cancelled and we had no choice to just take this house.