All though the house was neat and clean, the other areas of the home were in accurate. We didn’t have a pool or back yard entertainment space, the pool table is for children , there were boxes and things blocking it off. So might as well say you are just renting the home because the other areas are not useable space. Very disappointing. We also had a young woman who was high or drunk that sat on our rental car at 4:00 in the morning ! She was screaming help me and crying. We called the police and apparently she is from the neighborhood . That didn’t sit well with us. We want to feel safe when we go on vacation! Mellissa wasn’t to concerned about our happiness with no pool, no backyard entertainment space and this incident. We also found out that the tint on the outside door of our 1 of our bedrooms wasn’t put on properly and you can see straight through the bedroom. This door leads to the back yard and has a camera angled straight to that bedroom door. No privacy there. Just not a good experience. If she would have acknowledged the problems and tried to make it right that would have made a world of difference. But that never happened.