Hotel was extremely understaffed for the weekend and could not keep up with check ins. We weren't allowed into our unit until 4 hours after check in time. Additionally I was not given the room I requested. Because " they could not clean them fast enough". Had I not been with my one year old, it would've been something to brush off however this is unacceptable. 4 hours past check in is a loss of booked time. The hotel employees did their best effort to rectify the situation with drink vouchers however, starting our weekend with a 4 hour wait in our car was a little outrageous. The last thing you want to do after driving all day is "find something to do around the area". We were tired and so was our child. The pools and amenities are back open, sports need to be booked via their app for hourly time slots. The only thing keeping this from a 5 star is the lack of preparation on the resort and not the host. Jan was very prompt with booking details and updates for us.