We were not made aware that there would be construction underneath the apartment for our entire vacation except the weekend. We found out once we heard drilling and the floor vibrating for about 8 hours straight. Also the owner of the building was not made aware that we changed our arrival and departure dates so we were asked to leave a day early. Once I spoke with the owner, and the conversation was verified with Olivier then our additional day was honored. I felt like I wasn't believed by the owner when I showed her the conversation. She proceeded to call Olivier on the phone in front of me to verify the conversation. Not really a great customer service to a 10 year hospitality professional.