This was honestly one of the worst and saddest moments both my boyfriend and I have ever been through. We didn’t last 24/hrs when we were contacting both the host and customer service to assist with getting the trip canceled and refunded.
The first day on March 3rd getting there we were very happy with the location, and how the studio looked, it honestly was set up nicely and very appealing to the eye. We had payed 400 shy from 4 grand including all the cleaning and service fees for the month stay and that morning of the 3rd we dropped our things off and went to Islamorada in the keys for a fishing trip. After getting back at 5am the following morning March 4th, We were exhausted so we parked in the parking space that said our studio number on it. We were under the horrible impression that the parking permit we had bought was for the purpose of giving us permission to park there. Worst misunderstanding ever.
At 9am sharp my boyfriend and I are awoken by an older man who is slamming on the door like a cop, he was punching the door so hard that when I woke up I literally jumped awake and screamed “yeah” like a child getting awoken by their mother after sleeping in from school. Mind you I have very bad ptsd and anxiety which I take medication for so being awoken like that had my heart beating 100mph. Which he then SCREAMS through the door that he’s going to get us towed, so I apologize repeatedly and tell him that I’m extremely sorry and that we’re going to move the car immediately. We get up and get in the van to find somewhere to park, mind you we weren’t able to brush our teeth or anything due to the fashion in which being awoken by the older man.
Fast forward we are driving around aimlessly on a Friday, no parking in near site unless you’re willing to park 20 mins by foot away from the studio. Mind you my boyfriend having been in a car accident is not able to do long walks yet, so it wasn’t a option for us.
Immediately Yasmin and I get in contact and I explain to her how the man spoke to us, how mean he was and how we weren’t able to find anywhere to park. Her response was along the lines of “Im going to tell them not to be mean to you guys” and speaks on the PRIVATE lots nearby and garages.
At that point we didn’t want to stay there anymore after being treated and spoken to so rudely by the residents, but in all fairness Yasmin did attempt to do all she could, but sadly the neighbors seemed to have there own resentment towered Yasmin for hosting Airbnb’s and they made it very clear to me. We go search for a parking for about 40 mins. At which point we needed gas so we return to the studio and park in-front of the laundry door in order for him to go inside use the bathroom and get his wallet, me staying in the car. (Laundry entrance is right next to the studio entangle) He wasn’t able to use the restroom for 3 minutes when the same older man went for the 2nd time slamming the door screaming at my boyfriend, which he screams back “I’m using the bathroom”. Meanwhile at that exact moment I’m sitting in the car speaking to the residents explaining to them why we weren’t able to find parking and the steps we had taken contacting Airbnb and the host so we could leave. I’m which time they made comments about Yasmin and how she didn’t speak fluent English and would choose to not understand.. The older gentleman after having slammed on the door came out and spoke with me too which I once again Apologized for parking there and for the time it was taking Airbnb to solution everything for us but to please calm down, and that my boyfriend is getting his wallet and using the bathroom. After leaving again and roaming around for an additional 2 hrs we return to the studio at 12pm to pack our things. (From late 9am-1pm we were out driving around looking for parking while on the phone with both the host and customer service) . So after getting a hotel, we return to the studio and left a WRITTEN NOTE on the dashboard saying “PACKING” and left the car again parked by the laundry room door, which is right next to our studio to make it faster for us to walk things out. When out of no where the same older man slams on the door again for a third time screaming for to “get that van out of the premises and that we need to get out too”. I had been the sole person communicating with them until that moment with extreme respect but After that third time my boyfriend was obviously livid by the older man’s antagonistic ways and opened the door and asked him to “please stop slamming on the door, my girlfriend explained the situation, we are leaving and left the van parked there only for packing purposes” the older man started screaming saying he didn’t “give a F” that it “wasn’t a hotel” and that “we were the ones who got screwed not them” My boyfriend asked the older residents that were nearby if they had to move their cars all of them saying no. He then apologized once more and the older man still continued screaming in his face and being super disrespectful. So After antagonizing my boyfriend to the point of emotional distress I just started throwing things in bags and in the van. Rushing and in fear that the older man would try to attack my boyfriend or frame us saying we were disrespecting him etc when he was the