I have never had a bad experience with Airbnb rentals but I guess there is always a first for everything. My 6 friends and I rented the home in December for a small, COVID safe, 40th birthday get together. The home had plenty of space but there were definitely issues. Most importantly the pool was NOT heated as advertised making it unusable all weekend despite warm weather and it was also very dirty upon arrival. We cleaned the pool ourselves but the vacuum was so full of leaves and dirt that it wasn't working anymore. I notified the property management team by text and email about these issue as well as the two ceiling fans that did not work, no trash bags and the broken grill. They were nice and very quick to respond and delivered trash bags.... There was no solution to the other problems they said the family run pool maintenance company was not working over the weekend. After the weekend, I sent and email to request some kind of refund for the unusable pool and suddenly the email address did not work as well as the phone number to text. It all seems very shady. We could have paid far less money for much much nicer home with no pool or even an unheated pool. Also, do not believe it when this listing says it sleeps 10+. The pull out mattress in the pool house is paper thin. We didn't even dare look at the pull out bed in the living room.