I love the Hyde and stay there quite often. This particular stay was a little frustrating. When I arrived my room had not been cleaned from the previous guests. Upon notifying the host, she immediately apologized and assured someone would immediately clean the unit. Due to a communication misunderstanding the unit was not able to be cleaned until the following day. At this point I went purchased cleaning supplies and cleaned the entire unit including washed all the linens. I was assured that the cleaning crew would arrive the following day, it never happened. The host communicated apologies throughout my stay but took no action to assure the situation was resolved. As I stated I love the hide and stay there at least twice a year this is the first time this situation has ever occurred. I suggested the host refund me the cleaning fees I paid for my stay, Due to a full day of my vacation being dedicated to cleaning the entire unit. She stop responding. I will be returning to the Hyde in May but I would not book with this host.