Mike was super quick to reply every time I had a question. The balcony was so nice to have and had a nice view of the beach! The unit is in a building that Hilton owns, but they don’t own the units, so they weren’t too friendly towards us and were unnecessarily strict about the 4pm check in. They suggest you wait until your check in time by going to their pool level bar, but it’s ridiculously expensive in comparison to other bars in the area. The location was absolutely perfect with shops and restaurants in walking distance (less than a mile). The unit was clean and a perfect size for 2. We were excited to find beach chairs and an umbrella in the closet too. We would definitely consider staying here again!