When we first arrived to hotel they stated we did not have a room there. We stood there for close to an hour and come to find out our room we booked was supposedly dirty and needs cleaned so we will be put in another room until the ocean balcony room we booked would be ready the next day. We said that’s fine no big deal. The next day expected to hear about our room and didn’t. We had to go back to the front desk ourselves which was another mess. We were then told there were other people in our room and security would be kicking them out. We had to drag all of our stuff through the dark hallway (the lights were out on the 6th floor which was creepy), housekeeping tried kicking us out of the room we had before we got into our actual room. When we got into our actual room which was after 2 pm the housekeeper was still in there and room was left dirty. We still do not know the real story of why we weren’t able to get into our room as we were told different things from everyone. Andrea the host however was quick to answer the phone to help. We got our resort fees waived however thought we should receive a refund for the one night we weren’t in our actual room. Overall do not recommend staying here. Couldn’t get anyone to answer any phones at the hotel, rooftop bar closed early. Won’t be staying at this facility again.