As someone who likes to travel and uses Air Bnb frequently, this was by far the worst trip when it came to customer service. Our host was ill mannered, rude, and discriminatory towards us because we were from New York. Our second night there we came home from dinner and to our surprise we found several cockroaches in the room. Not water bugs, but actual cockroaches. When we called our host her exact words were, “Well you’re from NY you should be used to that.” I’m sorry but what kind of host says that!!! What does that even mean?? After hearing that we demanded our money back and left the premise. We had no choice but to find another hotel for the remainder of our trip. She told us we would get a refund and we could leave. We went back and forth with them about the refund but with the help of Air Bnb, we were able to get it for the remainder of the trip. I DO
NOT recommend staying here with this host. And it’s a shame because the resort was nice, affordable and convenient.