The hot water was out in the entire building for three of the four nights of our stay. Our host did not satisfactorily handle the situation, however Airbnb stepped in and handled it very well. Only one roll of toilet paper was provided for a four night stay with four people, so we had to go out and buy our own. The check-in process was very lengthy and somewhat difficult as well. Other than that, the place was very clean and the location was great.