Sonder had a great location all walking distance from cool restaurants, bars, and right on water. My boyfriend and I booked here mainly because of the rooftop pool/bar/hot tub lounge area since it is our anniversary. We were very unhappy to find all 3 of the hot tubs were not working. We went and asked the front desk, and the front desk seemed confused and completely unhelpful to resolve issue. So, we called sonder, and again was met with no help and no consideration for what we expected when paying and booking this place. They told us they would call us back with updates and would have someone fixing the issue immediately. No one fixed the issue, and no one called back. We called every day, and each day was met with someone who did not know of the issue or how to even solve it. The tree bar in the picture is non existent. The rooms were mediocre with dust on the furniture and sub par cleaning. The pool area was nice minus the hottubs and no one fixing it. Would not book again.