The host is very nice and responds quickly but has no power to do anything. Check in is a nightmare. Two hours longer than promised and I was forced to listen to an extremely aggressive time share presentation before they would give me the keys. Alan, the unit owner, is nice, but useless. Only Wyndham front desk can do anything. The unit is nice and exactly as described. Because of covid, most of the amenities required reservations, including the pools. That's specific to covid and unavoidable.