upon arrival we were 3 hours early. Justin was able to accommodate us by letting us put our belongings away, while the place was being cleaned. Later that night, my wife and I had someplace to be (YYNOT concert) Justin came to the rental and took our sons out for dinner! who does that?!?! He did. talk about over and above expectations. Then come Sunday we left and we're half an hour into our trip home. that's when we discovered the Nintendo Switch was missing. called him and he was able to find it for us. whew. so would I rent from Justin again? without hesitation. yes.