My experience at Maria's was not good. In fact, it was pretty terrible and I wish I had not been there at all. Maria acts like a robot. Nothing I messaged her was ever replied to or acted upon within a reasonable time period. She ignored what a guest may ask her to answer, do, or how to communicate. Before I left on the plane to Florida, I wrote to her to ask for my lock box number and explained to her that I had no access to the internet for the entire time I'd be in Florida so I asked her to please contact me by phone or by text. She never did. Instead, she sent me my lock box number via email and even that, it was on the Airbnb site when she knew I had no way of accessing it and she knew I was waiting in front of my room already and that I had no way of getting it. When I arrived to my room I was forced to wait 2.5 hours before I was given the lock box number so I could enter my room.
Maria ignores her guests and the fact that I waited two and a half hours in front of my room, at the hour of check in, and that I was not given my lockbox number by phone, the way I had asked her to do, is proof of how indifferent she is to her guests and their needs. I had explained to her before leaving Canada that I could not access the internet once I arrive in Florida but she only communicated on the Airbnb site anyway, ignoring everything I said. If it hadn't been for my neighbors, who contacted Maria on the Airbnb site, I would have spent my night outdoors. Unfortunately, that day, the 23rd of January, was a rainy and terribly cold day. When I finally was able to enter my room, it was freezing cold because the AC was left on full blast and no heater was available at all. I was forced to sleep with my winter coat on. I also discovered that there was absolutely no closet in this room. In normal bedrooms, you expect to have at least one closet. Well, not this one! However no where in the listing is the guest told or forewarned that there is no closet. I would never rent a room without a closet. OK so in the first few minutes I discovered there was no heat and no closet, It only went down from here. I tried to watch some TV and I found out that the TV remote was programmed to only allow me to watch one channel and nothing else. Of course, since Maria was incommunicado, all my phone calls and text messages asking for help to get my TV channels switched were left unanswered in the same way in which all my messages, phone calls and texts to try and get a lock box number to get into the room had been left unanswered. In fact, every time I tried to get in touch with Maria on the phone, she never picked up the phone, she never called back, she also never texted back no matter what. The room was small and definitely sub standard. The folding chair was broken and there was nothing to iron my cloths with that needed ironing because of the lack of closet situation. There was no iron, no ironing board and, for that matter, no availability of any washer or dryer at Maria's place. Since I had to keep them my cloths in my suitcase or the few accessible drawers, they stayed folded for the duration of my stay and all my dresses and skirts got terribly wrinkled. There was a clock on the wall that did not work at all. The blanket was terribly thin and the pillow cases were stained. One of them had a big repulsive stain that looked like spit so I avoided to sleep on that one pillow throughout my stay. So effectively there was only one pillow. On the last day of my stay I was in a hurry to get out of the room by 10 am in order to allow her to get the cleaning done before the next guest arrived and in the rush, I forgot a pair of pants on the bathtub curtain rod. Since it was the only pair of long pants I had with me in January and I was supposed to return to Canada, I really needed my them to go back. I returned to the room a couple of hours after I left it to look for my pants but the room had already been cleaned and there was no trace of my pants. There is an office on the premises since Maria owns quite a few units and several buildings but there is never anyone in there and the office stays closed all the time. Since there was no one in the office and since no one was on the grounds either, I had no one to ask for help. Again I phoned and texted Maria but to no avail. Maria did not pick up the phone and did not reply to my text messages. Once again my neighbors tried to come to my rescue. They tried once contacted her on the Airbnb site but she did not respond until the following day saying that she threw away my pants without asking me or notifying me. But this was not her clothing and she had no right to do that. She knew who I was and where to find me and she should have notified me that she found a piece of clothing that belonged to me. If she wanted to throw it away, she should have asked for my permission first. Since Maria ignored all of my phone messages, all of my texts and all of my emails, since Maria