Bugs & negligence. I am not coming back to this place and don’t recommend it, as a matter of fact I left 2 nights before my original check out date. There was an enormous insect (longer than the palm of my hand) in our wall one night when I got home from work. I was on a work trip alone with 2 young children (1 & 5 years old). We are all scared of the animal/bug, so I called management, sent them a picture of the creature and asked for help to have it removed. After multiple attempts of getting help, all I got back from management is that they were surprised there was a pest at the property as they regularly have pest control and that no one would be able to help until the next day. I begged them for someone to come, or to spend the night in one of the many empty rooms in the property but they refused to let us in. At this point my children were freaking out, 5 year old was attached to my legs crying hysterically. I tried to get help from a neighbor who was also shocked at the size of the pest, and was unable to remove it as well. I called management once again asking for help or another room, and explained my situation multiple times that I was alone with 2 young children, no one would be able to sleep that night in fear of the pest and we all had to be up early the next morning for work & daycare., not to mention I had no idea if the insect posed a threat of biting, carrying illness or causing an allergic reaction on my kids..The lady I spoke to “Rene” offered no help, she kept repeating she was surprised and that nothing could be done and I wasn’t allowed into another apartment for the night. She is clearly not concerned about the well being of guests, and does not care about risking the safety of minors. It was 10:30 PM, my children were exhausted, and we had to leave in the middle of the night & rain to find a hotel to spend the night. The next day while my children were in childcare I went back to remove all my belongings and once again I reinforced that I was leaving and the property was cleared. They ignored the fact that I had to leave for safety reasons and kept sending messages reminding me of my original check out date. Despite having taken pictures, despite my children crying in the background while we spoke on the phone and despite a neighbor coming over to help, she told me the next day that no insects were found and the apartment was in its best conditions. Overall I had a nightmare with their negligence and lack of respect and support for the customer. Will never return, and I hope no emergencies arise with any guests because if they do, no efforts to help are made.