Prior to my arrival, I was told that I am not getting the place that I saw in the pictures because there is a problem with the air conditioning. I said I didn't want to be moved and I still want to be in the property I saw in those pictures, but I was told it wasn't possible. When I got to the property, it was very different from what was advertised so I called Shelly and asked for another place. It took a night and a day for that to be sorted out, but in the end I was moved to a better apartment. I was happy with the communication and the fact Shelly was able to help.