I realize there are things owners can't control like the 2 howling dogs across the hall that barked every time we went near the refrigerator, but to call it luxury resort is simply not true & little effort to make up for it. The place was filthy: handprints on the bath mirror, dirty tub, there was no soap, there were 3 towels for 3 people for 4 nights. We turned on the ensuite shower only to be met with immediate rotten egg stench that filled the bedroom. The host responded immediately & promised he would get things "1st thing." There were no paper towels (or cleaning spray of any kind - not even a kitchen sponge), no trash liners, no coffee cups. Thinking we'd have a few basics "1st thing" we waited until 10a, gave up & showered at a friend's house. A bag with liners, toilet paper, 2 mini soaps & body wash & towels were dropped off during the day. The beds, linens and pillows were so bad my grandson went home after 1 night & the kicker is pool lights stream into the BR all night long