It was one thing to the next. The house wasn’t secured, my husband had to install a door knob and dead bolt to make it safe, no hot water in kitchen. Wasn’t able to shower the whole time because the hot water wasn’t working right. The outside shower doesn’t work. The chemicals in pool gave my children blisters. The old plastic ladder my child climbed out of that weighed 75lbs. broke and injured her. They are trying to charge me for it. The owner acted like WE were the issue. I tried repeatedly for them to make it right and they didn’t. I was hung up on so I had no other choice but to contact AirBnB support. I’ve stayed at enough to know that this is highly unacceptable and unfair for our hard earned money to be wasted like that.