I normally have nothing but good to say about my hosts. This time was different, unfortunately.
- Check in took over an hour because the host failed to transfer the reservation to the site.
- The room was okay, but we were not provided any washcloths. It took several calls and over 24 hours to get them! I was asked to enter another vacant room and take theirs. I could only find two in that room, so that is what we had for the week.
- The room showed an ocean view on the site, and you could see the ocean. However, there was a building between our building and the beach, so the view was compromised. This was not shown in any of the pictures.
- On day two, we returned from the beach to find that our door lock's batteries had gone dead, so we were locked out of our room for 1.5 hours+ while the staff made excuses as to why they could not address it in a timely manner.
- The AC worked well, as long as we propped the door open to the utility closet that housed the AC unit. The system had no cold air return ducting, and no vent in the door, so the unit was pulling the air through the crack around the door. The air current was strong enough that, if the door was within 4-5 inches of being closed, it would pull the door closed! The unit was rather noisy.
The experience was definitely different than any I have had in the past. I felt like we were not dealing with a host, but rather a rental company.