Me and my guest arrived around 9pm and had to leave by 9am. I booked this for his birthday which started off horrible because of this place. We came from 12 hours of travel and just wanted to relax and watch tv before sleeping. They have a Roku which only works with WiFi, but because WiFi was so horrible we couldn’t even watch tv. We spent that whole night going through all their streaming apps to find one thing to watch successfully, but every time we get pop up messages about there being no internet connection or nothing loads at all.
I took photos of each error that popped up and sent them all to the host in hopes of them resolving it. There was OBVIOUS proof that there was no internet connection ON THEIR OWN TV. Instead of helping they only responded that their security camera works so that must means the internet is fine. Then they send photos of other guests rooms who’s able to watch tv, as “proof” the internet is working.
WHAT DO THOSE OTHER GUESTS HAVE TO DO WITH OUR ROOM? I’m sending EVIDENCE that ours clearly doesn’t work, no matter how many times we restart the router. So how does other peoples internet status help us??
I told them if it doesn’t improve I will have to leave in the morning because I cannot work from home without any internet. I woke up and tried connecting my phone and laptop, I tried both of their networks, and when you connect to them it says “no internet connection”
I sent photos of that AS WELL. But apparently because everyone else has good WiFi then it’s just a ME problem and doesn’t warrant any help according to this unhelpful host.
I had no choice but to leave and request a refund so I can go somewhere else to work, as I was already late to log on. My birthday guest had to run out before me so they can work. They took no accountability, just gave ridiculous explanations that didn’t help fix anything. And wouldn’t even give me a proper refund until I contacted Airbnb support who helped give me more of a refund.
Maybe you will get lucky and have one of the units that actually has decent internet. My review isn’t the only one expressing internet issues. I will never book again.