My husband and I booked with SkyRun for our 5th wedding anniversary trip to Fort Lauderdale. Our overall experience was great. The unit is exactly as pictured with spectacular panoramic views. The walls were a little scuffed in some places but that’s to be expected with frequent turnaround. The W hotel was wonderful and we made use of the included amenities. My only complaint with our stay was lack of communication prior to check in. We attempted to contact SkyRun to inquire about late checkout 2 days before our trip and it was impossible to get in touch with anyone. We called multiple phone numbers, left numerous messages, emailed, and tried the website chat feature but did not get a response. The only way we could reach them was by calling the W hotel and getting a personal phone number for Leidy who is an employee of SkyRun. Once we finally got in touch with her she was SO helpful. She explained that they were in the process of implementing a new system which is why we could not reach anyone. By the end of the call with Leidy we had everything we needed in place and the trip went very smoothly. If not for that situation which caused unnecessary stress this would be a 5 star review, and despite that I would still stay again.