We booked this property for a family vacation. I contacted the management company for instructions on how to check in when the time arrived and I had not received them. I was told I did not have a reservation and the property was occupied.
The company made me send them a copy of my receipt and booking because they did not believe I had booked the property. Upon calling Airbnb they advised me the host did not know how to "sync their calendar"
Unacceptable and to find out at check in time you don't have a reservation with no communication is horrible practice of business.