I will start by saying that the place is an absolute prime location, prime building and is very well maintained/up kept. There was no issue in terms of that.
Our primary issue which was an absolute terrible one was the complete and total lack of internet at the unit during our 3 week stay. There is absolutely no usable wifi or internet. If you work from home, need a stable connection or anything involving internet - then consider yourself screwed. The building is also located in a heavy dead zone so literally no carriers work and since there’s no internet, good luck making calls and staying in touch with your loved ones or business calls. We literally lost a 200k contract while staying here due to the host’s absolutely terrible communication and refusal to fix the internet.
We complained about the internet issue since the beginning of the booking and we were given a T-Mobile hotspot to use in the unit, the catch? The hotspot literally only had 1.5 GB of data left when it was given to us. You could imagine how fast a household of 3 blew through that. After that, the host literally just stopped caring and did everything within his power to stall for the next 3 weeks in regards to fixing the internet despite our cries. We complained to the front desk only for them to tell us 6 times that the owner is responsible for internet within their own unit and there was nothing they could do. The host would continuously lie about adding data to the Hotspot knowing he didn’t as well tell us every other day that he sent a “technician”.
This was an absolutely devastating blow to us and we ended up getting fed up and leaving the unit a week early.
The other bad part? The unit has a massive amount of undisclosed fees that you will not be made aware of until you arrive. Expect $300.00+ a week in valet fees if you park your car there, and about $200-$250 in resort fees once you get there for internet and other amenities that don’t work. When confronted about the resort fees the host literally admitted he was aware of them and that he would “refund us to them after our stay”. The kicker? After 48 hours Airbnb no longer protects you and he is not obligated to return anything. He knew what he was doing the whole time….
Finally every time we would extend and have to check-in the host was very delayed in updating the front desk and it would result in us being locked outside of our room for hours at a time even though the extensions were made 24 hours in advance. At one point we were even informed by the front desk that they double booked the unit. While we were staying there…
This person is a very dishonest and unfair host and should definitely not be allowed on the platform until they correct their behavior and are brought up to standard.