Check-in was easy. Kim at front desk is great & makes you feel very welcomed. However, the pictures of the place are inaccurate. The flower shaped pool didn't exist. We asked! We even showed them the pictures. The other pic of a squiggly pool is not there either, nor the pool by the bigger building. We did have access to 4 pools, but they were all rectangle & plain. 3 were heated way too hot for August. Ocean pool was cooler & good. Living room furniture was uncomfortable & tough to sit on for awhile. Apt looked clean but our socks each night were very dirty. Service was good. AC didn't work the first night, but next night it did. Beds were very comfy with nice linens. Kitchen was clean & everything worked well as well as bathroom. Terraces are nice. Family was disappointed with thinking they were going to get better pools and more comfortable living room. Check-in building was old & rundown looking. We thought we had the wrong address.