Travelers, you need to be aware of some serious limitations to this property. While the location near Hallandale Beach is great, this particular unit and building have some real issues that are not as advertised:
1). The elevators are basically unusable. We consistently waited 15-45 minutes to be able to board the elevators with our stroller, grandmother, and party of 6 and walking up 21 flights of stairs was not a viable option. Numerous owners in the property told us they are well aware of the slow elevator issue and a lawsuit against the builder is being filed over the DRASTIC under-availability of elevator capacity, especially for limited mobility guests. Also, the housekeeping and maintenance crews consume 30-50% of the elevator capacity depending on the time of day, running the elevators between the upper floors and basically tying them up away from guests in the mornings.
2). Shuttle to the beach. We picked this property with a 10 minute walk to the beach because of the advertised availability of a shuttle to the beach. Upon arrival, the hotel told us the shuttle is a third party and runs whenever it wants to, and it was unavailable the entirety of our stay. We had to walk to the beach with strollers, baby bags, and an 82 year old person. It was not pleasant. The owner offered us Uber vouchers, which was not practical with a party of 6 and an infant with a carseat required. The shuttle is unreliable and also only seats 4 people max when it does run.
3). The floors in the unit were absolutely filthy. My feet and my kids socks were BLACK (I have photos to prove it) within 10 minutes of walking around the unit. The host blamed COVID cleaning protocols requiring windows to be open during cleaning, which obviously does not explain the 10+ black swiffer pads we obtained after ourselves cleaning the floors repeatedly.
4). As I learned at the airport flying home, the beachwalker resort hotel rents out these exact same units for 1/3 the price. Buyer beware.
5). Amenities: literally the bare minimum. 5 plates. 5 forks. One paper towel and one toilet paper and one shampoo and soap. You have to run the dishwasher after every meal to have dishes. And basic cookware (baking sheet, oven mitt) are missing that make the oven unusable.
6). Parking system broken. We paid for parking and everytime we entered and left the garage our access card did not work and we had to wait for an attendant to come let us out and reprogram it. Took 10-15 minutes every time we tried to enter or leave the property.
The host Enrico did make some efforts to address some of these issues, but his solutions were not practical, didn’t solve the problem, and in the end he was unwilling to modify our stay given these issues. Then he also started to make inaccurate statements such as I did not notify him of the issues, which I clearly did as documented in the app, and then backtracked and admitted I did notify him but that he had “resolved” them.
All in all, the location is great, but the day to day stay was stressful and simple things like taking the elevator down to the pool made the stay unenjoyable, stressful, frustrating, etc. imagine coming home from dinner at 9PM with two tired young kids and waiting 45 minutes to ride the elevator up to your room…..