Great communication throughout (pre-booking, leading up to my stay and during my stay). Lisa was always helpful and polite. Check-in was a breeze, the unit was just as pictured.
Upon inspecting the unit my daughter and I (who are very particular might I add) found some issues with the unit’s deep cleanliness presentation. I sent a message and attached pictures and once again Lisa quickly responded. Not only did she reply promptly, she was extremely apologetic, arrived to the unit within 10 minutes and remedied all issues. Later that night I reached out again regarding a minor issue and received the same level of promptness and resolution.
Overall this is a fantastic unit and Lisa is an awesome host. Based on my experience I would not only recommend this unit to others, but would utilize it again or any other property owned by Lisa.
Thank you so much for your excellent customer service, professionalism and for being a great host.