If I could give zero stars, I would. This host is unreliable and a liar. We booked a reservation day before arrival, I messaged the host expecting to get a message back in the AM but didn’t get one. So I sent another message in the morning asking check in details, waited two hours and still no response. I sent a 3rd message of “hello” at 11:30
When check in for her started at 12. So i called her and she answered and she said I didn’t message her nor book a stay with her and I said yes I did check the app. She goes okay I’ll call you from my work phone and hangs up 45 mins go by and I get no call. I proceed to send her a screen shot of my messages and booking she’s messages me back about a deposit. I let her know AIRBNB’s deposit policy and she responds the cleaning lady is cleaning. I replied okay please let me know when to come check in, she doesn’t respond. So we go have lunch and 2:45 I messaged her again and said is it ready for us to check in and she goes check in is pushed back till 5:30. I Respond saying “I thought check in is between 12-3” like it said on her listing. She doesn’t respond so we wait around the area of the Airbnb till 5:30 because it’s an apartment and we don’t know the apartment number. I messaged her again at 5:30 asking if it’s ready…no reply. So I called her and she doesn’t pick up the phone. My mom calls her and some guy answered the phone and hands it to her. My mom says hello my daughter is waiting to hear back from you about when we can check in to the Airbnb. This woman goes silent and then hangs up the phone on my mom. My mom calls back 3 more times and she doesn’t answer the phone. We had to get Airbnb involved and give us our money back and this lady told Airbnb that she has someone else staying in the apartment already she can’t check us in. Which was a total lie! Totally unacceptable! Plus she tried uphold her cancellation policy so she can get money and airbnb told her that is not happening since it’s her fault why we’re cancelling. She had us waiting around for HOURS IN A CAR JUST TO NOT HAVE US CHECK IN! I hope she never gets any bookings and her business fails. DO NOT BOOK WITH THIS RUDE HOST!