Horrible. They didn’t provide self-check-in instructions and left us stranded after a long road trip from NYC. When I booked the place I chose the 12 am to 2 am late check-in time. We arrived around 1:40 AM and I realized that there are no self-check-in instructions as they stated in the description even though my account and ID is verified a long long time ago. So we have tried to call the number that “you can contact anytime” and no one picks up the phone, and keeps hanging upon us. It was really frustrating. Had to call Airbnb customer service and take almost an hour to get help and get the money back. First time I had such a bad experience with a host. Please be aware and book someone more responsive.