When I arrived at front desk took about 10 minutes stating there was no reservation. I then messaged the owner she said she had sent over a confirmation. Then after 15 minutes we were given our keys.. Very nice place, great location. There are 5 beds very nicely situated.. We were given the number to housekeeping in the event there were any issues. We had 3 wash towels and had 5 people, reached out to housekeeping and received no response , messaged owner she responded not so quickly and informed us there were towels under the sink… I informed her there were towels but not face towels, never heard from her again the rest of the weekend.. close to many stores we then went to Walmart and bought face towels.. parking and elevator were a problem on one of our days… really liked the place and location would stay again but would love quicker response from owner…