These people allegedly didn’t realize in time that they had two reservations for the same house on the same day. They canceled my order at 5 pm the same day and when I got home they didn't have the courage to face me. They canceled my order and told me that AirBnB would take care of answering me, but if I didn't rent a hotel that night, I would have woken up on the street because nobody did anything. It was a horrible experience and when I told Kevin that AirBnB didn’t do nothing he just ignored me. It was a terrible experience, definitely.