Enrico was super responsive and the unit was exceptionally clean. It's very spacious and the balconies were wonderful. This is a lock out room - the unit is one bedroom, and there is a connecting door to a hotel style room with two double beds, separate balcony, and small refrigerator, which when unlocked turns the unit into a 2 bedroom. This is important to note if you are traveling with children because your kids will have access to that private balcony that cannot be accessed through the one bedroom unit's balcony. I was traveling with my mom, so this was not a problem at all for us. The balconies are spacious and are furnished with chairs and small tables. The view is FABULOUS. The bedroom/hotel room unit was not unlocked when we arrived, but Enrico immediately contacted the resort and had that resolved.
The unit was supplied with paper towels, toilet paper, tissues, laundry and dish soap that was enough for the five days we were there, which was nice. The furniture is stylish and up to date, and the lights in the en suite bathroom of the additional two bedded room are super cool. They start out very dim and then brighten, so if you get up in the middle of the night, there is no bright glare. I LOVED that. The showers were great and we never had an issue with not having hot water. The resort was probably at capacity, too. It was very busy.
It is unfortunate that the front desk staff feels that guests are an imposition. They are NOT pleasant to deal with on any level. The rest of the staff (housekeeping, security (there is a lot of security), etc., were fantastic. Very friendly and helpful, and they seemed to realize that the front desk staff was lacking and tried to make up for it.
The elevator situation is terrible. There are two elevators for about 30 floors. Be prepared to wait. A lot. That's not the host's fault, either. It was poor planning in the building design. Since you wait at the elevators for long periods of time and are stuffed in like sardines because no one wants to have to wait for the second one to arrive - who can blame them - you get pretty friendly with other people staying in the building. The constant refrain all week and the center of conversation as people were checking in/out and looking for info at the desk was the unpleasant check in staff and the lack of sufficient elevators. That's unfortunate because it mars an otherwise very pleasant experience for renters.
The resort seems to be pet friendly and we saw a number of small dogs in the halls and common spaces, which was nice. Staff is masked up and there is a mask policy for guests in all common areas. There is also hand sanitizer available, and we felt that the housekeeping staff went above and beyond to ensure cleanliness.
We did not take advantage of the free shuttle but it was constantly in motion ferrying people to wherever they were headed in Hallandale Beach.
Would we stay here again? Maybe. I like to spend most of my time in Hollywood Beach, so the location wasn't perfect for that - we used Lyft and Uber a lot. But the excellent water views and cleanliness meant a lot. The pool area will be awesome when there is not a need for social distancing (which means few loungers available because there are a LOT of guests), and when they are serving drinks from the little cafe/bar area again.
Enrico is a great, very communicative host, and I wouldn't hesitate to book with him at other properties if he manages others!