Frederic was easy to reach and responded in a timely manner. The house is stunning. The location was great and the pool was fantastic. We had to buy toilet paper olive oil and laundry detergent for our four day stay so if you plan on cooking or doing laundry just plan ahead. We had 8 girls for our stay and fit in the house perfectly. We had no issues with the locks like other reviewers said in their reviews. Thank you for a wonderful stay!!