When asking if i can check in early because i had a earlier flight enticingly stated he couldn’t but can upgrade my room/floor. As i check in i see I’m not on a higher floor and there are multiple stain on the towels and sheet( thank god i bring my own). I contacted enrico to ask what was my original floor going to be and i was ignore until the next day where he started speaking about check out and again ignored my prior question. Than stated i would be start $60 if i didn’t throw out the trash which continued me because I’m getting charged a $80 cleaning fee for what than. Other than the silent from the hotel everything else was definitely a 2/10 would not book again