Convenient location, description is accurate. We're quick to respond initially, I had trouble with a bassinet which was a major reason for my booking (5 Mont old). Bassinet wouldn't set up I let herknow and was give basic instruction which I had already used since I have same one at home and after telling them it still wouldn't set up, I didn't get another response. Every dish in kitchen had Stains, I sent pictures and did not get another response. Location was good right by the beach. Waited at check in desk for 20 mins with two crying kids till someone showed up.