The two hosts are professionals and it shows! We rented for the second year in a row because the house was exactly as described. All around great customer service and very prompt responses to any questions I asked! Loads of towels and linens, lots of stuff in the cabinets that I'd usually forget to bring (spices, coffee filters, cooking oil, etc). I've stayed in fancy hotels that weren't as well managed and took longer to check in/out!