I was so excited to stay here until I went through the whole check in process. I initially requested an early check-in time but was denied and received a message saying that it was due to the cleaning crew making sure it was ready for my initial check-in time at 4pm. Understandable, so I was able to leave my luggage there and I returned at around 3:30pm and the room still was not ready. They told me the cleaning crew was still there cleaning. I waited until 5pm to check in, which was so frustrating. You’d expect to check in at 4pm and make sure your cleaning crew is more organized with timing to have everything prepared. I did not receive no apology, no accommodations, nothing at all. I do not understand why it took so long for me to check in. At 5pm when the room is supposed to be ready by 4pm. Unacceptable. I also requested a late checkout and was denied even though nobody was staying there later that day.