Britt was a stand-up host. Terrible experience when we got there late at night as the house was not cleaned. It was very late at night. We ended up staying at a hotel. You might ask, "why did we give Britt a good review then?" Because she was very responsive to our situation, seemed sincerely sorry for the fact the cleaning company did not show up to clean the house when they were supposed to. She refunded our entire amount without any hassle, which was a huge deal for us, as we expected to run into a "read the fine print" situation. In spite of this terrible situation, I would not only recommend her but work with Britt again if we ever were to need to do an Airbnb.