We had a terrible experience. Due to circumstances not in our control (flight issues that all of the US faced) we had no way of getting to Florida in the time frame of the stay booked. Airbnb told us the host determined how refunds related to cancellations worked. But the host said otherwise and relinquished all responsibility related. So that was $3000+ down the drain and there was no effort made to help that. After multiple conversations with Airbnb and him we finally were told by Airbnb that we would have to forgo the whole expense because the host refused to refund any of it while he made us incorrectly believe Airbnb had to follow up, causing my wife and I a lot of emotional distress that was completely unwarranted.