This is what I encountered after my long journey: First, the address and entry instructions were wrong. when I texted "Ella" to contact me, I was called eventually by the U-rent management company. The agent interrupted me constantly, did not let me speak, and so did not understand the problems. No respect for my predicament. Further, the venetian blinds were broken, missing parts, didn't work, and there was no way to darken the room against the excessive "courtyard" lighting. The bed sagged. I realized after a miserable night that the bed was broken. Items were promised that were not in evidence. Of note, the guest in the next room needed to borrow my air-conditioner remote control because she didn't have one. (Same management company.) There was never a response from "Ella." If she exists, she has put her units in the hands of an uncaring and irresponsible management company, and should be ashamed. So should AirBnB. I moved after one awful night, to a much nicer place.