My group arrived at the resort Saturday morning only to find that they did not have our reservation. Igor did not communicate with us before hand, and did not send us the check in info that he said he would send. When I tried to reach him, he didn’t answer calls and took a long time to respond to our messages. Luckily, the resort was able to accommodate each us with a different host.
Igor miscommunicated with us and also did not book our stay correctly. If the Resort had not been so helpful, we would have had no place to stay.