Myself and a group of girl friends stayed here for an extended weekend. The location is prime. We walked to local bars and restaurants in 5 minutes or less. The living quarters are very spacious. The bedrooms and bathrooms were a decent size. There was plenty of room for us to get ready and sleep comfortably. Most of all, the interior design and decor is immaculate. So if that is important to you this place has it covered.
Here is why I’m giving my stay 3 stars. We are a very easy-going group however, there were a few details that were overlooked. But worst of all, the check-out situation has been a total nightmare.
We paid a $90 early check-in fee. The host and I agreed on a 10am check-in time. We attempted the code at 10:01 and it did not work. We waited awhile for Quentin to respond. He claimed we never agreed on a 10am check-in time so I sent him a screen shot of our conversation. After waiting in the hot sun with all of our luggage and no car for an hour and a half he let us in. It was an inconvenience but we were so excited to be there so we let it slide.
The hot tub was straight up lime green. It was in no condition for use during our stay. We made due by going to the beach and a pool instead. Another thing we chose not to complain to the host about during our stay. However, if the hot tub use is a priority for future guests I would inquire about that before you book.
The other thing that was a little disappointing was the kitchen. This is by no means a fully stocked kitchen. We had a private chef come one evening and he had to run out for extra plates, silverware and serving utensils because the Airbnb only has a few of each thing or none at all. Quentin did however mail us a crockpot which was appreciated.
Lastly, my biggest complaint, and the I am giving my first ever 3 star review on Airbnb. The check-out situation has been a total nightmare. We followed Quentin’s check-out instructions to a T. The thermostat was set at 75, the trash was tightly tied, removed and taken to the bins out front. We left every single dirty bed linen/towel in a pile on the floor per the host’s instructions. I received a message from the host along with several pictures of “damages” claiming that there were items that were “unsalvageable”. I was completely shocked. Some of the items included hand towels, bath towels, and the linen sheets that we slept on. The stains in the pictures were your typical dirty towel/linen use that have never been put through a wash cycle. I requested updated photos of the linens after a wash cycle and he refused to do so. The host insisted that I pay to replace them all. Mind you, every single linen in this Airbnb is white therefore if they are not washed you will in fact see normal everyday stains. I advised Quentin that he change the check-out instructions if he expects clean linens. I would have happily washed them myself to avoid this. We were also accused of damages to the home that were there previously. Such as chips in the black rattan chair, blinds that did not work, scuffs on the wall and a remote that was never there to begin with to my knowledge. I made several reasonable suggestions to Quentin to resolve this matter but he refused to do them. He just sent me a $480 request with very little explanation or price breakdown.
If it weren’t for these accusations and an astronomical $480 charge that came with it, this place would have gotten a five star review. I take pride in my reputable reviews as an Airbnb guest for many years and I have never been accused of this type of thing. Luckily, Airbnb customer service got involved and recommended that I dispute and decline the charges. So shout out to them!