I would like to start off by saying the location is spot on! We spent most of our time enjoying the pool and quick access to the beach. It was the ideal getaway trip with our little ones.
The apartment was very spacious and the resort staff were super pleasant to all guests. There are a few items in the apartment that are clearly worn out but honestly the location made up for everything. The apartment is exactly as shown in the photos.
Although I wish this would have been the best 5 star experience there were some issues that had occurred. Check in was very confusing. Unfortunately we had NO information regarding where to go once we arrived. Once we got to location a resort staff told us to head straight upstairs which was incorrect considering the room was obviously not ready. The kitchen was dirty, beds were unmade, and there were used towels on the floor. I contacted the host immediately and was soon connected to the building manager who was super sweet and walked us through everything. Apparently all guests should stop at a 'RECEIVING OFFICE' which was not mentioned to us, that is where we got access to key fobs, beach passes, wristbands etc. Once we were done properly checking in we had to wait an additional 2 hours at the lobby so our rooms could be fully cleaned, this was very inconvenient considering we came off a long flight, had kids with us, and it was raining outside so there was nothing else we could do but wait.
Once we were in the apartment was much better and we could settle in properly. Unfortunately there was no information pamphlet so we had to find wifi information from the box and figure things out on our own. Also no check out instructions so we threw out all the trash and left our keys on the table hoping the building manager will come back to take them. We bought some new pans for the apartment and some basic seasoning for future guests.
I wouldn't say that this experience was terrible, honestly the location was great and we made things work regardless. Hopefully in the future the host will have better instructions for guest around check in, apartment details, and check out instructions.