As soon as I bookedI received a message thanking me and letting me know if I need anything to just ask. It wa as my anniversary and I wanted to decorate.they allowed me to come in a bit early to set up the place how I wanted it to suprise my husband. I had an issue at one point really late at night that one of my bags was mistaken for trash and picked up by the cleaning crew. I reached out and received an immediate response. The next morning I had my bag back. I extended my stay for another day the morning of check out and it was approved within minute. I cannot wait to come back again. It is conveniently close to the Hollywood boardwalkand just as close to the beach. I appreciate how close everything was and the stylish decor. And even more so appreciate the hospitality!