We booked this air bnb for a week vacation. The locations was great and felt safe, it was walking distance to the beach, and was very charming inside. On the 3rd night we did encounter an issue, we reached out to the management team who gave us the tour for checkin, she was very nice and understanding about our concerns and was willing to accommodate our needs. She found another unit for us to check into for our remaining 3 nights. All was a smooth process for an issue that was completely out of their control.