My ratings were based on what I saw, which was ROACHES! My daughter caught one coming out of the dresser, kitchen cabinet where the pots were. And a dead cockroach on the side of the nightstand. Contacted Claudia and she acted very nonchalant. And asked me if we killed it. From then on I was turned off and didn't call her again even after I saw another crawling around the pots. The vanity lights in the bathroom were going in and out. If you have a cleaning service why didn't they see the dead cockroach? Maybe because you cleaned it yourself. Thank goodness we packed our own washcloths & towels. This was my 2nd ABNB experience, and compared to my 1st., it was definitely just a place to go to sleep & take a quick shower. The parking was on the side of the building in an unlit alley. Which the motion lights flicker on & off(safety issue). We came out on day 2 to find a dead rat by our car rear tire,, which started smelling. And I told my daughter we are parking on the street. We left at 4am, totally was ready to get back home. My opinion not worthy of Superhost Status.