The team's communication was excellent. They were so kind to allow us an early check in as well. Fantastic location. Unfortunately, during our 2nd to last night, we came across many bugs in our bathroom (stopped counting at 15) and decided to leave the next day out of precaution for our pet, and ourselves honestly. The listing does mention in their policy that there are no refunds for "insects + bugs" so we left ASAP and didn't chase down any money. The bugs looked like termites which aren't toxic or harmless, but mentally, it would have been hard to stay. Everything else was wonderful.