Overall we enjoyed our stay, the house was nice, contact with Kat and Shahar was easy and prompt, however didn’t always answer all questions. In an attempt to improve on the experience for the next group, the following are the issues we experienced.
Upon arrival, the inside of the house was clean except for the main floor bathroom, there was some hair behind the door and in the shower, we let that slide as the rest was clean.
On our second day we ventured into the backyard, contacted our host to let them know the skimmer was ripped and unusable(the pool needed to be cleaned), the bbq wouldn’t lite, grills were broken and queried how to open the back gate to see if we could park one of our vehicles there. The response was there was parking in the driveway.
A pool service person did show up to clean the pool, however didn’t have a skimmer to leave with us(without a screened lanai, stuff bugs etc, get in the pool all day long). So off we went to a pool place to pick one up, while there we also grabbed a chlorine tester - chlorine level was way too high, had to top up the pool with water and wait a day and half to use the pool(my granddaughter’s brand new bathing suit was ruined - took the colour right out).
The chairs around the fire pit looked great in the pics but were saturated and covered in what appeared to be mold, which we tried, but couldn’t clean off. Couldn’t use.
The bbq was very dirty, spent over an hour cleaning it, to find that the grill was broken and rusted out in places. One of the burners was hanging down and the bottom backside was also rusted out. Also needed to use a lighter to start it.
The fans and lights in the bar area were not working. Thank goodness as the fans were hanging by just the wiring.
The main floor bathroom shower had issues with hot water(it cycled? so hot water wouldn’t stay on for long) had to share upstairs showers.
Contacted the hosts about the dishwasher, couldn’t figure out how to start it - response was to push the start button(that would have been great if there was one) after trial and error, figured it out.
The next day(Saturday) asked about garbage, were directed to a link of “how to” - access to bins was through the back electronic gate. Messaged hosts that when you push the button the gate doesn’t open. They asked what the problem was. We restated. They informed their property manager and would keep us posted. Asked the next day, they’re still checking, had to load garbage into truck and drive around to the lane way in the back. Recycling bin was full, had to put recycling into bags and put in the garbage. Repair person arrived on Tuesday.
It was impossible to regulate the temperature in the bedrooms, it was either freezing cold or too hot - not really an issue for the adults, but was troubling for our babies.
Black substance on baseboard and living room air conditioning grill.
On the 5th day the property manager arrived, we explained the defects we found, his response was that he has over 50 properties to manage...