We booked this property on a trip to a Miami for my sister’s 40th birthday. Unfortunately, this is the first time I’ve had to leave a negative review of an Airbnb. Overall we wouldn’t book this property again.
Pros: Host was responsive to communication, and even granted an early check in because the unit wasn’t occupied in the day prior to our arrival.
The view.
Cons: Upon arrival on Friday, we initially noticed dust in the unit and the fact that the couch was grimy. On further inspection we found on the balcony, there was broken glass and a used condom. We immediately reached out to Andreia, who did make arrangements to have the place cleaned but constantly referred to the fact that it was a high end building and also stated that if we weren’t happy we could go elsewhere, which wasn’t possible at that point. Believe me, we looked. We went for food and returned, and the couch was noticeably cleaner, but there were still no washcloths (it took us hours to get them) and the broken glass and used condom remained on the balcony. Andreia did check in and we let her know that and they finally came and removed it, but during the remainder of our stay, the trash was never emptied, though the unit did receive service, in the form of a bag of towels being left on the couch. Andreia agreed to have the cleaning fee refunded, but only after the second time it hadn’t been cleaned properly. This property seems to coast on the fact that is has a beautiful view but it lacks the courtesies of many other Airbnbs I’ve stayed in (ex. Keurig, additional towels, bottled water). There are also no mirrors outside of the bathroom which makes it difficult to get ready with groups of people. It was hard to feel comfortable there after dealing with all these issues, which sucked on such a special weekend.