Perfect getaway for my husband and I, our two littles, and our nanny. Plenty of space to spread out. Room was clean and included travel size shampoo and conditioner and body wash, salt and pepper and a few pool/beach toys.
Laure was an excellent host, very accommodating and fast responses, friendly and helpful demeanor. Allowed us early check in and late check out with no issues.
The private elevator was broken for our stay which would’ve been a very convenient feature, luckily we didn’t have too much trouble with wait times using the main elevators.
Masks are required in common areas and by staff and there was plenty of space to distance at the pool. Daily cleaning isn’t offered during Covid but can be provided at an extra cost.
Beach chairs are a very short walk to the left, not directly behind the resort. There are speakers in the bedrooms but not the kitchen/living space. Easy to log into your own Netflix on the TVs.
If you are used to 5 star service this resort is slightly below par, the valets are a separate company lacking in customer service, and you have to bring your bags up by yourself. No room service for food (possibly due to Covid) Staff at the pool is lackadaisical in both promptness and customer service, but not enough that it really changed our view on the stay, and obviously zero reflection on Laure and our room!
Overall a great stay and getaway, we would recommend and stay again. Thanks Laure!