This hotel is in a great location in Florida and it was absolutely beautiful. Unfortunately, due to COVID our flight changed and we had to add on another night to our stay. I sent a message to Sonder to see if we could add another night. I didn’t hear back for quite some time and when I did they sent me the alteration request to add the extra night. We paid for another night and thought all was great. We got to the hotel late at night after our long flight to find someone else in our room. They had updated the information about our extra night in the Airbnb but not in the Sonder system. It took them over an hour to find us a new room but they couldn’t give us a code until the next day. So every time we left our room and needed to come back when had to find someone at the front desk and have them come let us in our room. On top of that almost every time we went to the desk to find someone, no one was there so we would have to wait until someone came. The rooftop pool and bar are great amenities. Just wish our check in process and communication was better.