Worst customer service with front desk , very rude , Sean at front desk was insulting us during check in although he was very nice with South Americans welcoming them and giving them wine bottles , remained in the reception for more than 3 hours waiting for check in ,
We stayed there for 3 days , they never cleaned the room or came to change the towels !
Messaged Tony to provide feedback at check in , he replied by hopefully the discounted rate would cover the bad experience !
I would rather pay more and get a better service , we came to this unit after a cruise on Royal Caribbean, when we compare the customer service what a huge difference!!