This is an email send to the property management company. There is a theme with this email, many small items add up to an unsatisfying experience and overall this house could be great but it is poorly managed. Here is our feedback to the property manager:
I am sending this email with extreme frustration! I emailed or texted you over the weekend that the dishwasher was neither attached to anything so it would tip over (and did) and it did not work. You sent a service manager out and he was unable to fix the dishwasher, so for a house that sleeps 10 and one that costs more than $500/night with all fees we had to hand wash everything. That would be ok if it were the only issue. There were little things missing, like toilet paper and paper towels, again, on their own not a big deal, but in aggregate it starts to add up. Then, with a house designed to sleep ten people, you have three drinking glassed. 3! We had to go out and buy glasses. It just seems like this house is very poorly managed. There are many items that are homeruns, the location, the beds are extremely comfortable, the place matches the photos, but then there are a ton of little things that aren’t right and with calls, emails and follow up were not fixed during our stay.
This is new construction and it seems like the house was never punched out. There are a many little issues, the screen door on the owner's bedroom doesn’t work, many of the doorstops are on the floor or were left in the closet in a corner of the room where they were supposed to be installed, the water dispenser on the fridge doesn’t work very well and it is in need of a new filter (just look at the fridge, it is illuminated in red). As stated, the dishwasher doesn’t work, instead it just beeps incessantly. Now, as we are trying to leave and wash and dry a few items the dryer tub just stopped working. This home is appointed with very nice appliances that just don’t work (your service manager told us that the dishwasher is a consistent problem)!
Seriously, this house has a ton of potential, but it is not properly appointed and major components don’t work. I am seriously disappointed in what was delivered. I want a credit for a significant part of my stay.