Very frustrating experience. After arriving at 8:00pm from a 20 hour drive from Kansas City with a 6 year old and a 1.5 year old we pull up to confusion. The house is correct but there is a car in the driveway. After messaging the host about it they quickly responded and informed us it belonged to the “apartment” portion of the house. This is where the confusion kicks in..
No where in the initial listing states there is another tenant renting/living in the same house in an attached “apartment” which happened to be a renovated garage turned into a living space they rent out as well
Inside the house the only thing they had up was a piece of painted plywood with a plant in front of it
Reached out to the host, they proceeded to tell me it has never been an issue in prior rents. I will say they did not hesitate to offer refund (knowing they knew it was wrong) however I proceeded to contact customer support to make sure refund was going to happen. After roughly 45 mins of talking and waiting we were issued a full refund and fortunately found another house.
A day later the listing was updated informing future renters of the attached living space of another tenant.
Despite the frustration and late hours of scrambling to find a place to sleep, the host was very cooperative along with air bnb support. No hostility presented itself.
Just be sure to read the entire post and if something is out of place or seems wrong, contact host and or customer support