Ok, I’m going to give a full fair review of everything about this place and Bram.
First I’d like to start off by acknowledging Bram’s history with Airbnb and his stellar reviews that he has on most of his properties
Bram is an amazing communicator, he responds to any and all questions and is more than willing to do whatever he can to accommodate your requests.
Unfortunately for us I think we booked after someone has stayed there with either a dog, or a pet bear, I’m not sure which because the amount of hair that was all over the beds, sheets, pillow cases, couches and baseboards was clearly not cleaned up. In an effort to overlook it we washed the linens ourselves twice and still had hair turning up everywhere.
I don’t know anyone that can comfortably sleep knowing that someone else’s hair is all over the sheets and pillowcases.
That said we left 2 days into our 8 day trip that cost $3686.41……we left knowing that there are no refunds………
Bram as always was quick to respond, initially he assured us that the $200 cleaning fee would be refunded…..so we’re getting back $200 of the $3686.41 that we wasted…..I wish that offer wasn’t even made, seems like a joke to me. He upped it to $500…..I must say I appreciated the gesture. Policy is policy
Once again, I know that there’s no refunds once you check into a place, but there’s also no way you can comfortably sleep in those unsanitary conditions.
Now this next part I wasn’t going to include on the review, but the more I thought about it the more it bothered me.
When we got the check in information I asked Bram if the code to unlock the front yo get in was changed from guest to guest…..I didn’t think that I needed to ask because it seems like a no brainer……unfortunately they DONT change the code……also upon request he did change it for me.
I’m not sure how anyone else feels about that, but that doesn’t seem too safe to me, we were traveling with a 1 year old, honestly if they didn’t agree to change it I’m pretty sure we wouldn’t have ever even checked in.
All I can hope is that Bram uses the issues that we had to learn from and make his properties that much better.
There’s a reason why they’ve been around and in business this long, I guess I was just the one customer that either had too high of expectations, OR, just caught them on a bad day.
Also I would like to add that the neighborhood might not be as appealing as it seems, but south Florida seems to go on a block to block basis……curious as to what that gate at the end of the road is protecting.