I only rated 4 stars on Accuracy, Communication & Check In because we were initially told the wrong room. However, once Marilyn realized she gave us the wrong room, it was immediately corrected. Aside from that hiccup...The room was magnificent & immaculately clean! We were very comfortable & had everything we needed to enjoy our stay! We would have even stayed an additional night, if the place wasn't already pre booked for someone else! Thanks Marilyn!