Lena was a pleasure to deal with. The place was lovely and the location was convenient. We got in earlier than we expected and they were very accommodating. They came out right away when we had issues. The location was great and the house worked well for our needs. (family of 8 and a baby.) The kitchen did not have some of the things you need if you are going to cook in. We needed to buy pot holders and a veggie peeler. There were plenty of pots, etc. The stove top did not work very well, but there is an extra burner so we did okay. The hot tub needed repairs and did not work while we were there, but they were working on it while we were there.