This was the worst house I’ve ever rented! I’m not sure where to start, l don’t live in these conditions regularly so it was devastating that I had to for vacation! First pulling into the driveway there trash on both side of the house! All the furniture have seen better days patio furniture was trash my sister fell through the rotted lounge chair . I had to request better outdoor furniture they sent camping chairs so no laying by the pool anymore. This is not a 7bedroom it’s 5 they have a roller bed in the game room counting it as a room and a bed in what I consider a pool room it not attached to the house so you have to leave the doors unlocked so guest that sleep in there can access the house , unsafe at night . Sub floor throughout the house is not leveled so it feels like your going to fall through the floor. One of the bathroom showers backed up with feces it took them 24 hours to fix my son and girlfriend had to go check in a hotel due smell and water floating in room. They never sent nothing to clean or disinfectant I asked for a cleaning person to come never came. At night BIG rats run around the backyard New York City size RATS probably from all the trash on the side of the house or the vacant house next door has a shed that house the rats! They’ll run right over you my family is not use to rats so the first time we all scream and ran in the house the neighbors called the police stating we was loud. I explained everything to them and even the police stated we should leave and request a refund. Every bathroom has mold and smells of sewer this was prior to the house backing up. They had the Audacity to bill me for the toilet stating it was not mounted to the floor! Your plump you sent 29 hours yes 29 hours later had to pull it up to snake the drain so I assume he didn’t put back correctly. They put cheap vinyl floor over a worn out subfloor so everywhere you walk you feel like your going to fall through. This house need major repairs! Kitchen is from the 70’s or 80s appliance are old! Bar area is infested with ants my fiancé said they was termites I’m not sure. They tried to bill me for the toilet, poorly laid vinyl that was coming up when we checked in and 5 dollar lamp that wasn’t working and leaning upon check in . Also the house wasn’t ready at 4 as request so we didn’t get to walk through with Mangement he just put on the contract that we didn’t walk through, so I had no chance to point out all the existing issues It’s the audacity to try and bill when two guest had to stay at a hotel due plumbing issues and we couldn’t enjoy the backyard due to rats. This was a vacation from hell due to this house!