. It’s a stunning view, but the beds are hard for my parents bc they are soft. Couches are comfortable but low. Outdoor furniture is low and missing a few cushions. It’s just tough for older people. The equipment is good in kitchen. Washer/dryer slow and doesn’t clean that well. The view from every room is stunning. It’s just not for older folks. Getting into the room was hard. Front desk told me I needed keys, didn’t tell me I needed a key to make elevator work. Keys didn’t work on room and they didn’t know why! Train wreck from get ho!
The hot tub was overrun with about 13(we counted) people, many of them small children without parents. It’s the same in the warm pool. It’s been difficult to navigate the Hyde house, there is no guidance on anything from staff. And so many rules!!! We’ve found it terribly frustrating at every turn. It’s not been a easy stay yet! The lack of direction from staff is zero. I asked if there was another hot tub….staff had no clue, “they were not allowed upstairs and didn’t know amenities”. .
The valet is a gruff cranky man, the valet fee is steep when I could park that vehicle as easily as they are!! I have to walk down to garage to pick it up!! !
But the view is stunning.
Laure was not clear when inquiring about checking out early, nor helpful, we ended up loosing over a grand bc we couldn’t deal with the chaos of Hyde House. Most stressful waste of money vacation in my 50 some years!!!