This is the first time that I have had a very bad experience with a host with AirB&B. This host controls the A/C from his cellphone. I’m a person that likes to have 60 degrees at night to go to bed. I set the A/C up for that temperature before I went to bed. 4 hours later I woke up because the house was too hot. It was 71 degrees. I called the host Rob and AirB&B to report the issue. Rob didn’t answer the call but his husband Jason did. He tried to “help” saying let’s do FaceTime and see what’s happening. I followed all the instructions he told me to do but later that day we still had the same problem. Later we found out the the shower didn’t have any shampoo or soap. I called back and Jason answered again and tried to fix the issue over the phone. Rob took over his phone and said “ Do you want to check out?? , Do you want to check out? I replied No, I just need this issue fixed. I couldn’t sleep last night very well because of this problem. Jason took the phone back and said that they would contact a maintenance guy to check it out but it had to wait until the next day because it was a holiday. I reported to Jason that the shower didn’t have soap or shampoo. He replied “ oh the housekeeper is supposed to fill the container. I asked him if I could do it. Jason” said “No you can’t do it because you need a key 🔑 to do it sorry” He didn’t even say let me call my housekeeper and let her know that important cleansers needs to be filled ASAP. After that Jason told me go to A/C thermostat settings and reset the system and I did it. He told me that he could see the house temperature from his cellphone. After that the A/C started working good. Unfortunately the next day we had the same issue. The A/C went up to 69 degrees. I woke up 4 hours later after we went to bed because of the heat and called AirB&B to let them know about the situation. They gave me the option for early check out but I couldn’t do it that because I couldn’t find a place to stay that night. I eventually found a place later the next day. I paid $1615.99 for 7 nights. I was supposed to pay $ 692.51 for the 3 nights including taxes, cleaning and fees. However they charged me $971 for the 3 nights because that was the “rate”for the weekend. I called Rob on July 6th at 10 am to let them know that I was shocked with that amount. They were charging us. Rob and Jason were both on a speakerphone and Jason said” that has nothing to do with us. You need to call AirB&B for those charges” I replied back “ but you guys put the rental rate amount for your house not AirB&B” Jason” said “No, you need to call AirB&B, I don’t know why you are calling us.” The check out time today is at 11:00 am” and Rob threatened me “IF YOU ARE NOT CHECKING OUT AT 11:00 AM YOU ARE GOING TO MEET ME” and hung up the call.