To start I messaged the host before I rented from him. I told him that I wanted to rent one of his units and could he tell me if one would be better than the other with kids, i.e., closer to the elevator, closer to the pool, lay-out. He never responded. I did still book one of his units, but should have taken that as a sign and I only EVER heard from him once when I emailed him about the freezer being broken and loosing all the food that I had just purchased inside it. His response was to ask if it was closed all the way, which is fair. I said yes and then never heard back again. That alone is unacceptable. Part of the reason we came here was because there was the ability to stock up on groceries for the kids and keep things simple. Ultimately, I couldn't use the freezer and lost all the food that was in it. Not to mention the puddle or melted popsicles I found in the am.
The photos of this rental were very good and oversold it. They must have been taken when the place was brand new. It looked clean, modern, and warm. In reality the unit is very tired. It's really a shame because it would take so little to get this place in great shape, but collectively all of the shortcomings add up to be substandard.
Closet door off the hinges / hanging, unable to close.
Wall paint is very scuffed.
Faucet not attached to the bathroom sink.
Shelf in the shower for soap was missing.
Carpet is stained and ripped in multiple places.
Drawer in the first bedroom is unable to stay closed. Perhaps the floor is tilted?
No duvet cover on the duvet / comforter. It's just put between two flat sheets.
The TV in the main room is not a smart tv, so no access to Netflix, Hulu, Amazon there. We had to all sit in the bedroom in order to watch movies.
The building itself:
-The wait at the elevators alone are a reason not to go here. And it isn't because of Covid. People were filling the elevators completely and it was still a ridiculous wait.
-No ice machines. You have to go to the restaurant on the 9th floor to get ice. Once night we went and they refused to give me ice because the machine wasn't working well. I said, can I just have a cup-full so that I can make a drink in my room,. They gave me less than half a cup. It was absurd.
The pools are great - one of them is heated. It's tough to find a chair though and towels
-The seating area on the beach is not directly behind the building, but about two buildings down. After day one, we just skipped the chairs and sat on the beach behind the building so that we didn't have to make the walk.
People at the front desk were very nice and the line wasn't long. It can be hectic to get unpacked and loaded in from your car though. The garage area gets very congested and crowded. Limited amount of trolleys to help with your luggage so ultimately we lugged it all in without one.
If a friend allowed me to stay here as a favor, it would be totally fine, but to pay for this... there have to be better options.