Our host was super accessible and prompt in answering questions. They even allowed us to check-in early which was nice with a big group because we were able to go grocery shopping before everyone arrived. The house looks just like the pictures and was perfect for a retreat with college friends, and the host was super available via text message for all of my random questions. There was also enough towels to go around which was nice. They were also super flexible in a weird booking situation we had with Airbnb and accomodated us last minute and I could not be more thankful! Would def use them again!