First, I was not sent check-in instructions as promised so I had to call to receive them.
Upon arriving to my room, it was not cleaned at all. The pillows and blanks were tossed to the side, there were stains on the bed, the sink was dirty, and items were not properly put away or replenished.
I called customer service (waited for almost an hour) and was eventually given another room just for one night and would be placed back into the original room for the remainder of my stay after it was cleaned. I was told that I would be contacted the next day for updates but I never received anything so again I had to reach out to customer service. I am extremely disappointed with the entire experience of staying with Sonder.