Me and my friends were in a major car crash on March 20th. We had 3 days left after we left after being in the hospital do to the crash. We asked for a refund of the money and they lied and said they could not refund it to us. We went back and forth with them about a refund but it was still a no. I told them I would contact Airbnb, so I did an Airbnb said that they just don’t want to give the money back as a refund. The place with beautiful but the customer service was awful!