I booked this airbnb the night before my flight arrived in Miami. On the morning I was due to arrive, messaged the host and informed him that my flight would be arriving late. The host told me he couldn't accommodate my late check in (no check ins after 5pm) due to my flight landing later in the evening even though I requested self check in. Through communications, the host said he cancelled the reservation and contacted airbnb himself and asked that they refund my reservation. It's been almost 4 weeks and i haven't received a refund from neither airbnb nor Nelson, and i haven't been able to get in touch with airbnb customer service. I am going to send Nelson a refund request and pray that he'll honor his word. So disappointing😢