DO NOT STAY HERE!
It is so unfortunate that this place has so many issues because it really is an amazing location so close to the beach. But there are things that previous reviews (from over a year ago) did not address that people should know about.
Firstly, it is advertised that check in is at 2pm. Our flight was slightly delayed which was out of our control. We stopped at the Walmart 5 minutes away from the unit (1:30pm) we get a call from the co-host telling us she’s been waiting for a while for us? she ended up meeting us at Walmart to give us the keys and info.
Firstly, there is NO elevator. This is something that should be mentioned on the listing. I have a bad shoulder and my wife is pregnant. Although it’s only 2 flights of stairs caring a heavy luggage, carry on’s etc is challenging. So please be aware of this.
You need a fob to get in which is provided although the second day someone removed the lock and so anyone could access the building- safety concern. We messaged the cohost about this and she said she’d make a call however it was not fixed the entire week we were there.
At first glance this place is cute and great location which is why we chose it! we get inside My wife heads to the bedroom to change and at her surprise none of the lights work. Not the ceiling fan or the lamps? 0 light in the bedroom. We messaged the cohost about this and she said she may come the next day to look at it however we did not want to wait around for her and waste a day of our vacation for something that should have already been addressed before we got there. Not to mention the safe is broken so valuables left out. So we managed with no light in the bedroom. We figured if that is the worst thing to happen we would be okay.
That evening after dinner we came back to the room to relax for a bit and my wife and I were extremely congested. We took a closer look around and this place looks like it hasn’t been cleaned since before COVID. The amount of dust on the faux plant by the couch, the vent on the ceiling is moldy, the light fixture in the kitchen is so dusty that cooking there seems unsanitary. The sink had toothpaste from previous guests and the shower was filthy. So unfortunate.
Sleeping arrangement: the sheets had stains on them and the pillows are practically non existent. Bring your own bedding if you decide to stay here. In the middle of the night we both woke up to a loud sound which we eventually realized was the AC kicking in. So you either sleep hot or you turn the AC on and have it turn on at random times throughout the night waking you up alarmed.
Beach day; as mentioned location is prime and the unit comes with chairs and an umbrella. We get to the beach set up the chairs and open the umbrella to realize it’s broken…. So that sucked but we just moved our chairs to a shadier spot. Hopefully they replace this for the next guests. The unit doesn’t seem to be cleaned or checked after each guest.
The day before we checked out my wife woke up to use the washroom in the morning and found a COCKROACH under the table between the bedroom and the bathroom. this is where we finally said enough. After taking a picture, cleaning it up I messaged the owner and expressed all the issues with the unit we had experienced as each day went on accompanied with pictures.
She accused us of being con artists, faking the pictures and simply complaining because we wanted a free stay when really we wanted her to know her unit was not taken care of and it is unfair to advertise such a place for a high price when it is not clean or comfortable. She then threatened us saying that if we leave a bad review she will review badly about us as well. The unprofessionalism is insane. Saying that no one has previously had any issues I really doubt it.
We have stayed in many airbnbs around the world and not one is perfect. We are reasonable. However none of them have this many flaws and more importantly safety concerns which is why we brought it up. It’s not about money it’s about principal. We want anyone who is considering this place to be warned and educated before spending the money. We regret this stay very much especially the way we were treated once notifying the owner of the real issues. Spend the extra money and stay at a hotel- save yourself the headache.