Arthur was amazing and got back very quickly with responses but unfortunately there was a lot of downfalls to this rental. When arriving to our Airbnb my friends and i noticed how dirty the place was even though it was just cleaned. Candy on the floor in the living room, floor literally turned our feet black, one roll of toilet paper for a four night stay, walls dirty, mold on the ceilings of the living room and shower. I contacted Arthur to inform him that our Airbnb was in fact still really dirty. He reached out to the cleaning crew to inform them that they needed to clean again. Even after they came back to clean, the floors were still beyond dirty. I informed the front desk that we needed some more toilet paper and she informed me that since it is a privately owned Airbnb that we’d need to reach out to the owner, which i did. Once i reached out to Arthur he informed me that they would be running some toilet paper up to our room, never happened. Also, the sliding door to our balcony was a struggle to open and close. I was having high hopes for this rental but unfortunately i did not meet me expectations.