We were incredibly excited to stay here being there was an accessible dock and it appeared to be a great pool. We planned to spend all of our weekend having family time in the pool. I contacted the host more than a week in advance by phone to ensure the pool could be utilized being the manual said it couldn’t. She stated it would be. I noted that the reason we booked was due to the pool.
Family was coming all the way from across the country to stay with us here. We checked in a bit after our 3:00 check in. To our large dismay, the pool was completely green and unusable. We contacted the host who noted she let Air B and B know. The problem was that she didn’t provide that message until just before check in and it was missed due to driving. This left us zero time to figure out what to do with two small children and family flying in within an hour or so.
She didn’t seemed concerned despite knowing the reason we were staying was due to the pool.
We were left with no choice but to cancel and had to no place to go and had to scramble to find something nearby. It was an incredibly stressful situation and upsetting to our family, who had to wait at the airport while we figured out where we were going. This could have been avoided by communicating the issue much earlier in the day to allow us to think through other arrangements.
I’m sure that typically they are great hosts, but this certainly put a very sour taste in our mouths.