Ricardo is well aware of how I feel about his condo because I messaged him often beginning at check it when it was 79 degrees in our unit. It took several hours to become comfortable which was in the middle of the night making our first night very uncomfortable all because of a neglected clogged air filter. My husband identified the problem and eventually the front desk sent someone with a new one. I had never heard back from Ricardo so I called the front desk. They said it wasn’t their responsibility but I think they felt bad and sent one up. Yes, I have pictures of it. It needs overall much better maintenance like routine air filter changes, touch up painting as the walls have black marks everywhere, repair of broken moldings and closet doors, the dishwasher is poorly secured and when opening felt like it would fall onto the ground, properly functioning drains (second shower didn’t drain when using the very first time and every time there after and you were left standing in ankle deep water. He eventually sent someone who took some hair out off of the drain because it had just been used. My husband insisted that little bit of hair wouldn’t keep it from draining like it did the first time it was turned on. He promised to return with Draino in 30 mins but we finally left after him not showing for 60 mins. We had dinner reservations we were now late for. We never saw anyone about it again. The unit should have replacement of missing items like balcony cushions and linens (we had only 4 bath towels, no wash clothes, found a hand towel in closet under extra pillow eventually, he promised to have more towels delivered but it never happened. I said I was going to go and purchase a few and he said no no I will have them delivered by 3-4:00 and then never answered me when I would inquire about them and we never got anything more. We weren’t left with any garbage bags either which he also promised to have delivered with the towels but didn’t get. He needs to correct the listing because he lists others things also not there like snorkeling equipment, extra seating in the kitchen at the island, robes in the closets and other kitchen items all not actually there. His housekeeping is very poor, the floors were so filthy and our feet were black within 20 mins of arrival waking barefoot. Yes I have pictures of this too. He sent housekeeping back the next morning but was unannounced so I had no idea anyone was coming and therefore we weren’t able to
give her full access not expecting anyone and we were in our rooms and bathroom getting ready. She spoke no English and called him while there so I could talk with him. It was then he said he would have the towels and garbage bags delivered later that day. What she did clean again it was no better after though, our floors remained very dirty especially. She only had Lysol wipes and a push mop so I didn’t have high hopes anyway. This place needs deep cleaning not a touch up. When I told him it was still dirty he said he had housekeeping come several more times but we weren’t there. You need to make arrangements with people if we were expected to be waiting for someone to show up, being on vacation we weren’t sitting in the room waiting to hopefully have someone finally come and clean. That should have happened properly before our arrival. We were disappointed when we found the second bathroom wasn’t connected to the second bedroom although the layout picture shows that it is connected. My guess is he hasn’t even seen this place and is unaware of its status. It had a amazing view yes but is terribly over priced and far from luxury as he describes it to be having all these issues. One shouldn’t sacrifice basics while on vacation especially paying the exorbitant price he asks. I am highly disappointed. I spent a lot of time trying to resolve issues that never were. The manager at the maintenance company called me the last day his name was Johnathon and he was appalled at what I described as my experience. He kept apologizing and said he would make a report with the host as well as Air BNB. I feel I am due money back after everything and he agreed with me acknowledging it was not a cheap place to stay. This condo wasn’t as expected as all.