First let me start with the positives.
The location is nice, area is quite and clean.
The unit is clean and if you have a problem they respond promptly.
However I was very disappointed with this booking. I stayed here for 2 weeks and my check in started with the door code not working. They responded quickly and gave me the lockbox code so I can get in. Once inside, the unit is nothing as pictured. So I read they warned that different units will have different furnitures. So did I get the cheapest then? My unit looked nothing like the photos, and was disappointing because I have never booked an Airbnb where the pictures didn’t match the place. Customers book based on what they see in the photos and to get something that’s not up to the standard of the photos is gonna be a let down.
Secondly the promised amenities were not there such as a dishwasher and basic toiletries like soap shampoo conditioner etc.
After entering I asked that someone come and fix the door code for easier entry. They said they will. No one ever came.
Next I found the internet didn’t work. I asked to have it fix. They said looking into it. A day later no one came no follow up and no internet. 3rd day it did work, but no follow up.
After 1 week or more in the unit I asked for a trash bag they said they will have one sent. The following day I asked for the trash bag that was never sent, they said they do not restock because the unit is a model appartment. What does that have to do with poor customer service I have no clue except for the fact that it’s a good excuse to provide no services for guess and get away with it.
Then one night I came home from long tiring day at work to find a leak in the kitchen roof. There was water everywhere the kitchen floor flooded with water I spent a long time mopping and placing bucket to catch the leaking water.
I messaged them and they said they had no available unit to move me but will have someone check it out in the morning.
Next day no one showed. Leaked stopped because what ever caused the flood a floor above resolved it so the leak stopped, but no thanks to them. They never came in to check if I needed anything or to solve the problem.
Next because of my work I had to stay another 2 weeks, I didn’t want to book the same place again although upon checking it was available. But after the horrible service I choose a more expensive place but I needed one more night there as the other place was not immediately available.
So I asked for a possible one night extension.
They said we will check. A day later and hours before checkout I asked again because they never replied. Then they said upon checking there is no availability. So I checked the app, and sure enough just like magic out of an entire month, the one night I was asking for was booked. Was it really ?? We’ll never know!
Bottom line is if you have the money and you are going to spend longer than a night your money is best spent elsewhere. This host is a company that cares only about getting you in and out. While you’re there, there is no concern about your stay or making it comfortable for you. They run this place like a 1 star hotel.
Worse customer experience ever with Airbnb.