This place had amazing views and was spacious and clean. However, 3 of the 4 sliding doors to the balcony would not lock and neither would the windows that lead to the balcony. The balcony is connected to another unit and this made us feel unsafe. Not only did 3 of the 4 doors not lock, the lock in the master bedroom had been physically removed from the door. After spending an hour to check in (since their check in process is ridiculously long at the front desk), I was getting my daughters room ready for the night and that was when I realized the doors would not lock. I called the host’s number and some lady answered and was completely rude and inconsiderate of us. Safety is a basic necessity and she made me feel like it was an amenity that wasn’t needed. She hung up on me several times. Eventually she did send out a locksmith who could only fix 2 of the 3 broken locks. The master never got fixed. She or Mark never followed up with us or apologized. The wait for the elevator is ridic.