First want to open with the fact that I am a director over multiple hotels in Tennessee. We hold our staff to high standards on cleanliness. Though I understand Airbnb is not a hotel, they certainly charge for cleaning fees, and service fees on top of the general charge. I feel like expectations for cleanliness should be high, and met when the customer is charged for a cleaning fee. The host's were wonderful with communication. They were very quick to respond when I emailed. Upon arrival, the space is exactly as advertised. It's in a great location, and it was very welcoming. The major issue, at least during my stay was cleanliness. I arrived around midnight, with my inspection lights in hand. Unfortunately the bathroom have not been cleaned in a long time, and there was a lot of residue on the frigerator that had also not been cleaned. I didn't feel comfortable using restroom due to the buildup of residue from prior customers. Thankfully the hosts had a cleaning team come to the property the next day while I was at my conference. It was a little bit better, however there was a lot of residue still clearly visible with the lights. The hosts are looking into getting other cleaning services and lights of Their Own! I think that shows great dedication to trying to better the experience for their customers. Something odd, was they also had a full size men's body wash in the bathroom... And no washcloths. So bring your toiletries and washcloths if you choose to stay at the property. The host are truly sweet and understanding. They will reach out to you immediately when you have an issue with shows good customer service. Unfortunately the cleaning service is the cause of my long review not being 5 stars.