From booking until we left our Hostess was in constant communication with us. There was one time we couldn’t get in and she responded within minutes. Maybe we punched in the code wrong a few times and got locked out but she had us back inside in no time. The place was cleaned to perfection. I really can’t find anything that we didn’t like. We even took a few ideas of our own. The design is really nice. Our teenagers loved the pool they even swam at night, cause the lighting was perfect. Oh and the shower that water pressure is superb. Me and my sis-in- law would joke his we would stay a whole hour in there, but be careful balance it out cause the water can get hot. I would stay here again.