Mike was very easy to get in touch with during our stay. He was happy to answer any questions. Although I put 3 names on my reservation, Hilton would only provide me one card to get into the room, due to it being an Air B&B, so we had to all go out together, which limited our activities. Also the hotel provides valet and I was told by the host I could park next door at another hotel; however, the other hotel told me I could not do that so we spent a ridiculous amount of time driving in circles waiting for someone to pull out of a free spot. It was worth it for the lower price I paid, but I wished the room itself was different from the standard hotel room, a little more like a condo and less like a hotel.