I am reiterating what was said a few days ago……Actually there were issues that made my settling in very unsettled. After I contacted the phone number listed on the reservation receipt about the uncleanliness upon arrival, one of the guys who identified himself as part owner of the condo came by that night to address some cleaning and ant issues. I was given a $60 refund as an inconvenience resolution. In my personal and professional customer service experience, things were not handled properly and professionally.
If there is a solution to be granted, at the minimum I should have been refunded the $115 cleaning charge because the place was not clean and ready as expected which led me to having to spend time out of my vacation RE-cleaning and exterminating. I had to purchase dish liquid and a towel to use for the dishes as well as extra toilet paper, both of which I left behind to help out the next guest. I have visited Fort Lauderdale MULTIPLE times and never had this happen before. I chose this location hoping it would exceed my expectations just because of the area alone. Things should be done RIGHT the first time to prevent having to address it later.