Checking in was easy and I was given a brief detailed instruction. I would say the entire place was clean when we arrived. Free of clutter. No roaches and bed bugs. Slept comfortably. AC/ heater works just fine. The area is quiet. The only thing would be the somewhat unequipped kitchen but it was no big deal because Walmart is just a 2-min drive and whatever we needed was there. Lena was also very responsive.