I never got to the actual property. Unfortunately, I tested positive for COVID two days before the scheduled time to stay at the property. I certainly understood the cancelation policy and knew it would probably be a total loss based on it. I asked them to work with me to avoid a total loss by allowing them to rebook for the weekend (double-dipping on $) and me rebooking another time for a longer stay. That was rejected. I also asked about them charging a cleaning fee if I didn't arrive. Christian indicated they would charge regardless which goes against Airbnb policy. It was extremely disappointing to get sick with COVID and then have to forfeit all of my $ but live and learn. Don't book this property if you have any potential travel changes that could happen. It cost me a lot, unfortunately. I am not using Airbnb again either due to their lack of assistance in the matter.