We walk-in in to the hotel, it took an hour to get our keys to go upstairs.
After we got our keys, we tried to use or keys to get on the elevator they told us to use, but our key cards didn’t work on the elevator. So we had to back to the front desk, where they told us the key cards were not work. We had to use the other public elevator mostly every other time during our stay. When we finally got to our room, we were taken back by how beautiful the ocean view. But as we walked around penthouse, we were sorely disappointed in how the walls had yellow stains all over, the couches had bleach stains on them, also a few blinds would not work. A few hours in the Airbnb, we noticed that the air conditioner control unit was at 65, but the thermostat continue to stay at 78 degrees. We emailed Laurie, but her Communication was spotty at best, it would take her a few hours to respond back to basic messages about how hot the Airbnb. Eventually the engineer was sent to our room 3 different times, he claims that he fix the AC unit but the AC unit was still blowing out hot air. We complained at least 3 to 4 times about how hot that unit was, the Hotel and Laurie claimed that the AC unit was fixed but yet it was still blowing hot air out. We use the the washer to clean all the laundry after that one use there was a smell coming out of the laundry. We had business meetings for the whole time I was in the Airbnb, it was embarrassing.