Absolutely worst customer service I have received since being a customer of Airbnb.
Arrived at building and tried instructions from host for entering building from both garage and main entrance, however was unable to access building. After 20 mins called Nyree, the host on number she provided for emergencies, no answer. After knocking on front door for a while, concierge finally woke up and reluctantly let us in as she was not familiar with host. We informed concierge that we would be going back out for an event and would she be able to let us back in, she said no as she was leaving in 1 hour and no one would be at desk. Listing says 24 hr concierge service.
Still unable to reach host after 1 hour, at the risk of being locked out, we decided to skip the event we paid for and flew to FLL for.
Upon entering the unit noticed there was no toilet paper on the holder or in any of the bathroom drawers or cabinets. Not a big deal for a guy but for ladies, hummm.
The host finally returned text the following morning saying toilet paper was in closet in a tub, and key and building fob was in a kitchen drawer. None of this was in their guide book.
Unit is very close to street and you will heard traffic all day and night.
Would definitely not stay here again or use this host.