upon arrival we were able to keyless enter by just wiggle the handle no pin needed, Samuel and his team were able to provide a back up key so we could use the deadbolt for our stay. They said they would fix the locks after we checked out. The unit provided us a place to stay and was in decent shape but there are a few things the housekeeper needs to do a little better job. The pull out bed wasn't great but the other beds were decent. Just after checkout I got a message saying we broke the rules and had pets in our unit. which we did not, they sent a picture of a bedspread with a few hairs as evidence. We flew in and we're heading to a cruise and don't own any pets. So we're frustrated that we were accused. They said they watch video from cameras and get back to us. a few hours later they said they look more but not sure how what appeared to be dog hair was all over the unit. So never got an apology for being accused of something we didn't do.