How can you not have your pool and hot tub ready when you know there are guest arriving that day to stay! I was so embarrassed that I paid all this money and worked so hard to surprise him (and you knew it was a surprise) and your pool and place wasn’t up to standards. There was a blue tarp covering the roof. The landscaping was overgrown both front and back. The grass was not mowed. The pool and hot tub was full of leaves and dirt. The hot tub was cold and dirty. Entering the bedroom the room amenities were not clear, no TV in the armoire and the “private” bathroom was down the hallway. When we checked the bed the floor was dirty and found someone’s clothes there as well! To say the least we requested through BNB to have it refunded and she denied us our refund, now I am very upset that she would think she has the right to keep it after all this!!! Your Integrity is worth $75...not impressed!