The check in process is quite difficult as you have to go to 2 separate counters just to check in. We did not check in until 5:15 p.m. as they claimed the rooms were not available just yet. As an "apology", we were promised a bar credit, 2 cabanas at the beach (which are 2 lounge chairs and a tiny little covering, not the cabana picture you might have in your head) and a free breakfast. BUT, this was all a ploy just so they can get you into a timeshare presentation. The rooms are great, the location is pretty decent, almost everyone is pleasant, and the bang for your buck with the rate for the hotel is good and a rental car is definitely needed if you want to move around town.