Bianca answered inquieries promptly but I never met her. I met with Vanessa at check in, she was very helpful . The appartment is mainly as described but needs a little more care. It has been renovated recently but anything that was broken or damaged since is repaired with haste. The appartment is spacious and the bed very comfortable. The location and the view is amazing. The pool area is nice and clean. The appartment building is old and the lifts are in need of repair.