Book at your own risk.
Let’s start with the pros. Great location, lots of space, & responses from customer service (although not what I wanted to hear) were prompt.
Cons:
-couldn’t check in early
-ended up not even being able to do a luggage drop
-air conditioner didn’t work properly for majority of the trip
-roaches
Cons. We requested early check in, but were told we couldn’t because they were supposed to be doing some work on the house. Cool. I asked if we could at least do a luggage drop and they agreed for a certain time, 1pm. Then on the day of arrival, they asked me to let them know again the time I plan to arrive so they can coordinate w/ someone to be at the house. Why they needed someone at the house is beyond me because there’s a digital lock. They could’ve just given us the code, so we could drop our stuff off and not have to haul it all around Hollywood. I gave them the time & showed up at that time and guess what? No one there. I contacted customer service but we were in an Uber and they weren’t going to wait long for us to get a response. So we ended up leaving and doing what we didn’t want to do, which was haul our luggage all around Hollywood.
Finally, check in time comes and we get the code to enter the house. A worker shows up a while later to check the AC. He states everything is fine and leaves. Well it wasn’t! We didn’t notice it until later that night but we slept in sweat! I contacted customer service who kept sending me instructions on how to troubleshoot the issue. Troubleshoot? I don’t think it’s my job to troubleshoot anything! I’m on vacation! Come fix this mess! Then they said turn the air off for 2-3 hours. I’m like you want me to turn the air OFF in this 100 degree heat? Wonderful. Needless to say, still didn’t work. And then had to sleep in sweat AGAIN another night. I message them again the next morning because the downstairs thermostat (which by the way had not been working) flashed on reading damn near 80 degrees. So I sent them a pic, like here’s your proof that it’s hot as hell in here. So they finally sent someone out to fix it. Our last night there, we finally slept comfortably. Did they offer me anything for our sweat and tears??? Nope. It wasn’t until I mentioned that I would like to be compensated that they then said a manager would call me. I will say they called and offered a discount. But that should have been done without my request.
Also, there were a couple roaches on vacay w us. I’m sure they were burning up too.