This was an incredibly disappointing trip and we were forced to find a different place to stay. Our host had messaged us two days before check-in, we responded promptly and never heard from him again. I also messaged him early on the day of check-in and received no responses. When we got to the hotel, it was very difficult to find the main office. We were then told that though our check-in time was at 3pm, and we had already been waiting an hour to check-in, we’d have to wait until at least 4pm because they had no clean rooms. There were also hidden daily fees that were not included in the “House Rules” nor were they discussed by the host. I messaged the host a total of three times on the day of check-in and finally resorted to calling Airbnb Support. They contacted the host and he finally messaged us an hour later. At this point we had found somewhere else to stay and requested that Airbnb issue us a full refund. I would never stay here again nor would I book with Marc. He is incredibly unprofessional due to not responding and when he does respond, his responses are unprofessional.