The property was excellent - clean and modern. The only disappointment was with the pack and play for our baby. I had messaged a couple of days before hand to check that a pack and play or crib would be available and Sarah had been very helpful and reassured me that it would be. Unfortunately when we arrived at the property the pack and play was in the master closet with other stuff inside it and covered in dust. I messaged Sarah and she replied straight away and tried to help.