He double booked one of the properties and didn't even try to contact me to ket me know. He also told me he doesn't know what to tell me and was unwilling to pay for the new accommodations for our party. I had to find everyone last minute, day of housing in Miami during spring break. As you can imagine, it was extremely expensive & limited availability. Uber had a surcharge for peak pricing and that was more money spent to keep the party all together. Airbnb customer service is abysmal. They give you a 24-48hr window, I went 96hrs before I got a message from a supervisor but I still never received the call back I was promised. Horrible experience.