First and foremost, I will always be fair! So with that, I must say the The location was superb! Its a long drive from south beach. But its still located in a gorgeous area! And the actual resort itself is vibey!
However, once we arrived we had to wait 38 mins because the room was not clean. If checkout is at 11AM, and the next guest cant check in until 4PM . That should have been ample time to have my unit prepared . Especially when you know their arrival time.
Then, my host sends me these messages about how “He was told” that I had 10 people with me by his cleaning lady whom by the way didn’t even speak adequately enough to hold a conversation with me. And that this was unacceptable! Mind you he didn’t reply to my text or calls when I was attempting to advise him that the cleaning crew had just arrived to the room when we were getting off of the elevator. But had the audacity to accuse me of having 10 guest then proceeded to send me screenshots of his conversation with the cleaning lady.
I then texted him and told him that these accusation were unacceptable and I proceeded to call him. He raised his voice at me because I questioned his Professionalism because of how he handled the matter .He said it wasn’t an accusation that it was a question. My background is of Law, I know the difference. I told him that the resort has 30 floors, there are several people on the elevator with us. I’m assuming the cleaning lady thought we were “all together “ Because the most common question that everyone asked was “where are you guys from” and where’s a great place to have dinner”! Just because you see a group of women on the elevator who speak, why assume we know each other?! Lets use discernment and common sense.
As a paying customer, he could’ve asked me instead of making accusations with such a crude demeanor and ugly tone. At that point, I informed him that he could go ask the manager downstairs to run the surveillance camera to verify the amount of guest we had. I then went downstairs and spoke to the manager who was kind and empathetic but advised me that Some of the units at the resort are privately owned hence as to why there is an Airbnb host.
Then we finally get checked in, and there is no tissue, no soap, no towels. So we went to Walmart across the street to grab everything. The manager at the resort said to check the washer/dryer for towels. But as we couldn’t confirm if they were clean or not, we purchased our own.
But the worst part of it all were the small roaches. We didn’t even use the master bedroom because I didn’t want them getting in any of my luggage. I messaged him about that as well, there was no reply.
Since he made such insulting accusations, I made sure the room was cleaner than it was when I checked in, placed all trash at the door, and took video and photos in the event there happens to be another discrepancy.
We came here, a group of 6 moms to take a break from reality and to enjoy my birthday and my latest win! And the airbnb experience was a complete joke! I booked this room because the host seemed like a business man based off of his profile. However, since he isn’t on site. I’d strongly advise him to hire a better cleaning crew, a local property and or site manager. And it would also be beneficial for him to take a customer service/etiquette class. His messages to me do not reflect the vocal conversation we had. He was smart enough to write with professionalism since that can be saved, but the way he spoke to me was distasteful.
I hope whom ever books with him going forward had a better experience. Maybe he can use this to hire a better team and as a learning tool.