I arrived to a broken bed. The box spring was broken in half and off the frame, touching the ground on one side. Immediately tried to resolve with host but never received a response after multiple attempts in multiple formats (text, email, this app, etc). Airbnb never got ahold of them either. It really put a huge damper on things. We had to leave at 4am and find somewhere else to stay where we could actually sleep. Totally disappointed in the entire experience and would sleep outside before booking with these people again.