Jim was extremely responsive. The little hide-away was perfect for us. The only draw back (which we were somewhat aware of the challenges that might be experienced) was the bathroom. Jim was clear that the bathroom was not in the room. However, we experienced difficulty with the bathroom door shutting and locking properly. I notified Jim and he responded promptly. The pool needs to be cleaned. We were able to sit by it but we did not get in because it appeared to be in need of a deep clean. We could hear the loud family in the main house. If I knew Spanish I would have known all of their business. LOL. Overall, we had a very enjoyable experience! It was an adventure. Thank you Jim for adequately preparing us for what we were getting into. We would utilize this space again.