We booked this place b/c of the 4.8 stars and the 27 glowing reviews out of 28. Obviously a lot of people liked it. We did not have a good experience. We’re going to list key points about our stay in hopes that future guests get a clearer sense of this property. 1) location - not bad but not great. Near a major street with retail and apartments and apartments that aren’t the nicest looking. the street that the house is on is fine; 2) cleanliness - stained towels, hairs and a leaf on towels, stained pillows, hair on pillow cases on our bed, grime in corners, debris on floors, dirt in tubs, air vents visibly caked with dirt, several large stains on living room rug; 3) amenities - remotes with dead batteries (we bought batteries), VERY slowly draining sinks, beat up furniture with chips and stains, holes in the wall including 2, two foot tall and one foot wide dents in the drywall under window where it looked like water damage b/c the area was soft (it felt like pressing on a raw steak); non-working microwave in one of the units; advertised arcade game doesn’t work; the back patio on one of the units had rotted-out wood, felt unsafe because the planks were unstable, and had a hole where it looked like someone had stepped through it; 4) hospitality - Lawn service for the property came with loud lawn mowers and weed-wackers directly under our windows and woke people up early in the morning; we traveled 10 hours in TX-FL heat and there weren’t even a couple bottles of water at the property; 5) customer service - at first, we were impressed: things happen and it’s all about how management deals with it. When we called about the towels and cleanliness, Jay was very apologetic. He sent the cleaning staff to clean again and said he’d be there first thing in morning with brand new towels. He never came and the same hair that was on the floor when we called was there after the cleaning crew left (which told us that they do quick run throughs, not thorough cleanings, which is why the place felt unclean). We told Jay about some of the issues but stopped trying after he became non-responsive. Jay knew we weren’t happy with our stay and showed up on our last day, apologizing and assuring us this level of service was not the norm. He said there’d been a very serious personal issue that had affected his management during our stay. We appreciated that he came in person and we were sympathetic. He said he’d give us credits for our disappointing stay. After returning home we waited and we followed up and got no response on the credits.