this place kept sending me random messages about items they would charge for at the very last minute— I requested to check in two hours early one day prior to my arrival, and they said it would be okay. Then 3 hours before check in, I received a message saying it would be $50 to check in early. This ‘fee’ isn’t listed anywhere on their booking listing. I immediately made sure they wouldn’t charge me this since they agreed that I could check in early.
Secondly, the NIGHT BEFORE checkout I received a message from them saying that if the electronic safety deposit box was locked and closed, that I would be charged $30. I had no idea there was even a safety box— apparently it was in a closet that I never used or opened. When I found it, it had been CLOSED by the last person who stayed there prior to me, and I had no idea how to open it. Actually, the Airbnb listing didn’t even come with instructions on how to open it. I had to message them to clarify that I wouldn’t be charged.
This place has a TON of hidden fees and it’s a shame. The communication is also a problem— it took them 48 hours to get back to me about the TV not actually connecting to the internet. The king size bed had a few red stains on the sheets.
The good: it does have a ton of towels and bedsheets and soap, shampoo, two rolls of toilet paper and one roll of paper towel. Only one trash bag was provided. No salt or pepper or olive oil but yes it does have kitchen supplies like cookware.
Stay was okay but the anxiety of CONSTANTLY being messaged about ‘extra fees’ for a ton of things was very stressful and CONSTANTLY having to message them about not being charged for something.
To check out, you have to basically clean the whole place. Remove all sheets, all towels, throw trash out, etc. this was hard for me to do because I had just had ankle surgery, but I got it done