Here is what I wrote Airbnb:
Here are some of the issues we experienced:
1. Cockroaches found in 3 areas of house. Pics on google drive available.
2. Wasp nest. When exterminator came about 2 days after our arrival, found another wasp nest and a nest of dangerous spiders, per the exterminator. Taken care of per the exterminator.
3. Deal was for 4 bathrooms, but one bathroom was without working shower. Hole in the wall where there should be pipe connecting water flow to spout, we could see pipe missing. It took over a third of the time there for it to be functional. Pics of hole in wall available on google drive.
4. House filthy: dishes in cupboard dirty, dirt/dust inside drawers, grill so coated with dirt that only half would light. The grill brush filthy to the point of being unusable. We bought new one and cleaned. Pics of all available on google drive.
5. Water in pool green and steps/bottom/sides (inside the pool) dirty. We complained and a pool guy came out, added chlorine and next day the chlorine level was almost none. Pics of pool & testing strips available in Google Drive. Two more visits from another pool guy with same result, water green & chlorine level drops within 12-24 hours to nearly nothing.
6. Pool fountain in ad, but we are told to not use it as it decreases chlorine level. After second pool guy visit, we didn't use the fountain and next morning, chlorine level again near zero and pool still green.
7. The host unavailable from when we arrived Saturday until Monday evening and following weekend Friday through when we left on Saturday, but had substitute that was not authorized to make any decisions and could not get in touch with host who was disconnected from communication methods for said times.
8. Second fridge with freezer not usable: interior shelving of freezer broken in pieces laying next to fridge. Pics available on google drive.
9. Dryer filled with linens, perhaps clean, who knows. Pics available.
10. Bulbs not working. Pics available. Replaced about 3 days into stay.
11. A separator meant to create an additional sleeping space on the floor, fell because it was broken in many places apparently. Pic available. Was fixed about 3 days into stay.
12. TV/table tennis room, smelled like a high school locker room from when we arrived.
13. Outside filthy: old clothes, rests of joints, cigarettes, empty beer cans & bottles throughout property (outside of house); joint floating in pool.
14. Need of repair: closet doors falling out of railing (2), door knobs (2) falling off.
15. Shortage of supplies: insufficient pots (not one big enough for pasta), no corkscrew, not enough toilet paper to last a week, etc.
We did ask for credit and settled on $2,750, which we received promptly. We thought it was not sufficient, but did not want to extend the discomfort of this vacation. The property is beautiful, but it is not well maintain at all. Moreover, the amount of time we had to spend dealing with problems made this a stressful and unpleasant time, the opposite of what you want on vacation: numerous text and phone communications with host & his replacement; meeting pool person 3 times; meeting exterminator; meeting plumber; meeting handyman twice; having to talk among ourselves about the situation daily. There was not one day without an issue, not one. Frankly, I put off telling you about this as I did not want to relive it.
I attach some pics, but have MANY more available.
I have to say that this group of 7 professionals with their children is very disappointed with this Airbnb vacation.