I'll start by saying Bianca did her best. The place is exactly as it appears on the booking. Beautiful condo, beautiful view. If I could take the condo and Bianca and place it anywhere else, I'd stay again hands down.
Tip: check for toiletries, towels and stuff before you shower. Don't be like me. Send pics over to prove that they aren't there or you will be charged a $50 delivery fee. (I've never heard of this so thank god I didn't have to pay it)
My stay was not great. I spent so much time going back and forth with staff and access I didn't get to enjoy Florida at all. I work so much that I randomly booked this trip for stress relief but it was very stressful. The reviews about the staff being rude ARE TRUE! I booked a short trip, so I felt that I wouldn't even notice.
The amount of inconvenience experienced were insurmountable. Either the key worked on the elevator and not the door. Or the key didn't work on the elevator but the door was fine. I was locked out at least 5 times. Running back and forth to front desk over and over again. Twice security had to walk us up to let us in, one of those times at 2am.
On my last day I spoke with the hotel and front desk managers. They took our keys, reprogrammed, fixed and tested them while we went out for food. After that we were fine! If only we had met them sooner.
Bianca included me in an email asking that I receive a credit for my inconvenience, the hotel replied stating that it was an human error and I wouldn't be credited. She then went on to explain to me that she wouldn't be crediting me either because it was an hotel issue and not hers. (Pause) Ok.
The way my life and schedule work, I don't have the patience for the back and forth. So, whatever. If you have patience I would say, stay. It's beautiful, but you may have challenges. The challenges you face will likely be with the location and staff itself, we weren't the only ones having these issues. There were so many pissed off guest.
If good service and convenience is important to you, I would be mindful when booking.
Again, Bianca did her best. If she take the unit and move it to somewhere else, ID TOTALLY BOOK AGAIN.
Hope this helps.