Communication skills is great. Room is exactly how it looks & described. My ISSUE is this! I was going to cancel the rm friday nite... ( I booked fri-mon) because something came up with work but then i saw my refund was only 27 from 240 so i had to fig out my problem with the job which i did. I then had a change of plans...i was out with friends which in any case is none of her business! So i ended up NOT staying which was my choice being in Miami which was unexpected! She then proceeds to txt me on oh i see your not staying here where is my rm key. I see you canceled. 1st off i inquired on canceling if i did cancel i would have took my 27 refund so therefore it was still a PAID rm. I went on to explain which again none if her business on why i was not there. She goes on to get rude with i dont care bring me back my keys. like what did she think i was going to steal them?! in any case dont ques on why i stayed or not end of day you were paid & i had a rm til mon! Its like are u watching your guest? She got her key on mon! i hope she treats her nxt guest with kindness & not worry about why they in their rm or not. you were paid anything a guest does does not concern you