Checked in the place at 8:00 pm .
Place was never cleaned . The bed had used linen, the bathroom had dirty used towels on the floor , white stain on couch, trash can filled to top with trash and a pizza box .
The remote in the living room also didn’t change the channels.
Sent hosts pictures of the unclean Air BnB …. Host said the cleaning people could not come until the NEXT morning ! I was not going to sleep on used bedding and shower in an uncleaned bathroom . Host then offered me a refund . By the time all this was over , I was left scrambling for somewhere else to stay , late in the evening . Luckily I was able to find a hotel last minute that late at night .
The hosts were polite , however knowing that I had guests from out of town and they were uncomfortable in an unclean room , I would have went out of my way to get the room cleaned that night …. Instead of leaving guests scrambling for somewhere to stay late in the evening like that .
Hosts also should ENSURE that their listing is cleaned before guests check in .
Like I said , the hosts were polite but this whole ordeal was unpleasant, unprofessional and very stressful dealing. I use Air BnB all the time and this is my FIRST time ever having to complain :(