Kevin is great with communication, as in he responds. He makes the checkin process simple and he responds really fast. It feels like our stay was just a bad time because a lot of small things went wrong.
•When we got there, the water pressure was so low, in the bathrooms and the front room. It was low low. Like we could barely get the soap off our towels. We didn’t complain or really think much of it until the kitchen sink stopped working altogether, Thursday evening.
•The pool was dirty, when we got there Wednesday. No one came to service it until Friday. We left Saturday morning.
•The mirror in the main bathroom came off the wall, as the screws were loose.
•The washing machine never worked.
All these things were repaired Friday around 2 pm, but we left at 6am Saturday. It was kind of annoying to have to deal with all these issues. Kevin was responsive but for me, there was kind of nonsense of urgency. I requested a partial refund and was given half of what I requested.