We had two major issues with the air conditioning and plumbing. The air conditioner had issues, yes air issues in hot Miami! The owners provided portable units for each room. The toilets got backed up which was a huge inconvenience besides from the air. BUT I have to say that they were on it when it came to sending out help. Because of their professionalism and promptness in assisting us, I will give them 4/5. If we didn’t have those 2 major issues it would be 5 stars. The place was everything described in the pictures and description. CLEAN!