The fucking audacity! One of the biggest weekends of my life was in the hands of Anita. My family and I flew in from California and had the trip on the books three months in advance. Anita agreed to accommodate us for early check in and late check out for an additional price- which was great.
Upon our arrival the check in clerk had no knowledge of us coming. The room number originally sent to us belong to someone else. We contacted Anita immediately, and she began to explain how her cleaning lady quit the night before so the room may not be up to par. When we finally got the correct room number and obtained the room key….. the room was occupied by someone who SOUNDED much like Anita. The occupant explained she WASN’T leaving (the room we paid for) and closed the door in our faces. So you can imagine the agony we felt at 7am with nowhere to go. We called Anita back to request a full refund so we can get another room, which she agreed to. But THEN she stop answering her phone and airbnb only gave us 100$. Pissed, stranded and in disbelief!