Upon arriving to the house we realized it was in a very sketchy neighborhood, although the backyard is private. During our second night someone tried breaking into the house via the garage and then keypad. I told the host Roberto about it and he did not want to hear anything I had to say. He completely dismissed the dangerous situation. We continued our stay that night with kitchen knives at bedside. The following morning we left the house, leaving it as neat as it was when we arrived. After going back and forth with Roberto trying to get a reimbursement for the nights we did not stay, it did not go anywhere. Ultimately we had to take the issue up with Airbnb customer service. Roberto completely ignored and countered everything we had to say about the issue on our second night and would not help us with reimbursement himself. The house was clean and has nice amenities, it’s unfortunate that it is located where it is and the host(s) could be more helpful.