It was challenging to work with Alejandro. His emails were very brief - few words and sometime frustrating because I had to continue to seek details. Our first night was a disaster as the adjoining bedroom was torn up due to a water leak 3 days prior to our arrival. The front desk staff stated that Alejandro was informed that the room was not usable. No way to contact him by cell-full vm. Had to rely on emails asking him to call me but he never honored that request. Frustrating to work through email. Accommodations to replace adjoining room did not include roof top pool and bar access which were a part of the rental agreement. We didn't know it was valet parking (tips tips tips); We had people walk into our unit while we were there to give new guests access to the adjoining room still under construction and under Alejandro's management! I sent pics of the damaged room to him so no excuse for the intrusion or attempt to rent the damaged room. So far has only agreed to refund one night's stay. I think it should be 50% refund.