Rating: 5/5 for the lodging. Great location, lovely amenities, well-appointed, beautiful view.
Rating: 0/5 for the management. Vacasa did not ever tell us anything that was true or helpful. First, they indicated that we were to enter with a keycode, and that it would be provided three days in advance. After repeated questions and requests, no number or instructions to check in were ever provided. This is because there’s no keypad to enter this lodging. We asked about storing luggage and using the hotel’s amenities prior to 4:00 pm, and were told by Vacasa that neither of these things would be possible and that we would have to wait until 4:00 pm. Happily for us, we had stayed at a residence at the W hotel before and knew where to ask about things; and, the hotel and condo staff were happy to store our luggage and provide us with pool keys for the day. During our stay, we had a broken toilet that was never fixed, despite repeated assurances that it would.