Well for one, the hot tub was dirty with sand and when I brought it to your attention you said oh it was probably the other guests like you have no recollection on your own rules you have listed. “Shower before use” if the other guests can’t follow that then who knows if they jumped in the hot tub to rinse off after a long day of sweating at the beach. Hot tubs when not clean carry virus and bacteria. So that’s why I did not use it. They fact that I could not use the advertised amenity was VERY disappointing. Especially after driving 17.5 hrs for vacation just to be upset with the rental. The place was not clean. Things left from previous guests allow me to assume no one did a walk through before my check in. There was black hairs all over the bathroom floor, counter, and shower. No hand soap at all. Broken towel rack that the host did not know about. Which also allows me to assume you did not do a walk through let alone clean. There was also black hairs on the bed. Under the blanket and on the sheets. ( I took PLENTY of photos) Which allows me to assume AGAIN that the sheets were not cleaned. There is also not washer dryer unit in the rental so I could not clean the sheets. My fiancé and I slept on the tiny coaches in the tv room both nights. Also would like to mention that I had to replace the batteries in the digital lock because my fiancé got locked out when we went to the store. Couldn’t get the dead bolt to go all the way in after entered the code and hitting the unlock button multiple times. Luckily I was inside or we would have been locked out.