Hyde Beach House was a little set back for Uber driver to find, but not an issue. Sign is curbside. Gorgeous views!! Great balcony! Stan at front desk very helpful and friendly. As for Michael’s responsibilities, terrible communication. Never responded to 3 messages, sent weeks apart. Check in took longer as my last name was inputted wrong. Floors appeared not cleaned as we had blackened feet walking around. No kitchen garbage available only 2 small bathroom cans & no garbage bags available to use. Nowhere to hang wet clothes/towels. Main tv in living room was broken. Didn't heavily impact us, but if you had children who needed entertainment/downtime options, not available. Bedside lamp in King bedroom without a lightbulb and therefore not functional. Coffee appeared not restocked as only decaf hotel packets were available, had to make coffee run every morning. Only given 4 1-ply TP rolls for 6 ladies, 1 pregnant & unable to restock from Hyde Beach because his unit is privately owned.