I was not able to stay at the listed property due to a serious issue with the plumbing. They offered to host me at a different (much less impressive) property, which I was pressured into accepting since communication around the issue was poor and I was waiting around for hours after our planned check in with nowhere to go, thinking the issue was on the verge of being fixed.
They charged me the same rate for the property I stayed at, with a $600 base cleaning fee. When I asked for a refund of the difference, they claimed the property I stayed at was more expensive due to the pool (which I did not book for) and that they had *just* switched to a cheaper cleaning company, explaining the difference in cleaning fee.
They only compensated me by allowing a 3 hour late check out.