I rented Angel's place at 8pm to check in at 9. I was prepared to have our request denied but we were accepted and sent all of the check in info and address... When we arrived at Angel's place we were told by Angel that her guests from the previous night extended their trip and Angel had approved it because she didn't have a new guest at that point. Stuff happens, I get it. This should not have been a big deal, all angel had to do was cancel our reservation I asked her to and she told me and I would've gotten a full refund. She did not though, she still has not.
The night we showed up at her property to check in, she told me the story of what happened and told me that she "never" cancels guests.... I am standing there, in her yard saying "I understand you may not WANT to cancel guests but in this case that is exactly what you have done". Again, not a hill to die on, life happens, I get it. When we left, Angel said she would take care of it. It was a mistake, she would take care of it. She expressed that the system was difficult (air bnb). I expressed understanding. I had 17 year olds with me that could help her with the tech part if she wanted. She said no, she had called air bnb and she had 'asked her neighbor'.
To date, she isn't answering my messages on status, I have not gotten a refund and Air bnb has not responded. I have been using Air bnb for about 3 years and have had many rentals who's owners have been happy with us and we've been delighted with them.
Angel seems like a nice enough lady but she has not done right by us as confirmed guests, I am disappointed with Angel's reaction to her error. I would not rent from her again, I would avoid a property that she is managing, her knowledge of the system is a hindrance.