I booked it by mistake in a panic while I was trying to get out of a precarious safety situation at a different Airbnb. I tried to cancel it within minutes for a full refund and all they did was send me a copy of their cancelation policy and told me they wouldn't refund me. The lady had a major attitude. ZERO empathy. Made my already horrible situation even worse. I will NEVER stay at any property that this company manages.