The miscommunication from having several cohosts resulted in my being offered one thing and then offered nothing when I had to cancel two days before my stay. As a host myself I gave notice so the room could be filled. I was insulted - accused of threatening a bad review and asked if English is my first language. I have no clue what the place looks like but certainly host Anthony’s interchange makes one feel unwelcome. Messages like “we’d like a fellow professional hosts feedback and would provide 20% off a future stay, or even with a non-refundable we usually provide a surprise refund of X% on day 13 led me to believe they appreciated being advised in advance so a place they claim “ is 103% booked and 80% of bookings are same day could be rented. Then they stated their business model is that cancellations is how they make money with 30% discounts. So you aren’t a guest- you are viewed as hope you cancel.
In all my years as host and guest ( since 2011) I have never been spoken to this way.