The first 24 hours was super inconvenient. Checking in, no hot water, no air conditioning. More on that later.
The property was as advertised. Clean and great location with spectacular views of the ocean. This property was everything that my family was hoping for.
The issue was at check-in. Check-in was 4 pm. The city had a water issue and all the water to the resort was turned off. Because of that we could not get into our room until five. The issue is that we had a carload of groceries and 85° weather. Once we checked in at five we had no hot water and no air-conditioning until around 2 o’clock the next day. The line with upset customers was out the door. I know this is out of control of host and resort. My issue is that the host and the resort were not proactive in communicating and and did nothing to very little to offer anything for a major inconvenience.