Since the first day we got there, there were issues with the lock. That same night it took us over 40 mins for the door to open . The second day Saturday we got up had breakfast came back only to be completely locked out. We saw the older gentleman who said he was a maintenance worker and advised him that the door would not open. He said he would come up after more than 15mins of hearing him chatting away with the lady who cleans I had to go back downstairs and tell him again that we could not get in . He tried to open the door with multiple codes and it didn’t work . He then said it was the battery and was able to open the door . He said he would be back with new batteries . After he returned he not only had to change the battery but shave the door jam down because the door had to be slammed shut . As we were leaving he said it was fixed and asked that we try to open the door, I put in the code and it didn’t work, he said that I didn’t know how to open the door that I needed to take my time to open the door . A comment that I and my husband found to be so rude . That afternoon upon returning the door opened after a couple of tries . We then go out for the night . We arrive back to the room at 11:30 pm with food and hopes of enjoying a movie while we ate . AGAIN the door didn’t open . I called the emergency number after waiting for more than 5 mins no one answered. I texted the number and I got a message of oh I’m sorry, I’ll reach out to the property manager and to try a new code. After much back and forth I was given a number to speak with the property manager by the name of Donald . He’s the only one who took his time to listen and sound like if he actually cared. We had to wait for him to arrive and our night was ruined . We looked like fools waiting outside the door with our food trying to open the door . We needed up having to eat our food cold in the car while we waiting for Donald . The number I texted didn’t have the decency to even reach out to make sure we were ok while we waited . NOT during the time we waited, not after Donald left, not this morning, not even after we checked out ! SO DISAPPOINTED. My husband and I were taking a much needed getaway to celebrate our 25th wedding anniversary and honestly it was full of stress and frustration ! The lack of care from the owners of this complex is totally appalling and disrespectful!! By the way we’re not the only ones having issues with our locks and we’re not the only ones who the maintenance man called dumb pretty much . Even after letting you guys know about that too I didn’t get any kind of acknowledgement!!!