The space was beautiful and clean however we ran across many issues. The hotel staff took over an hour past check in time to give us keys because “it wasn’t ready yet”. The staff was very rude to us. It seemed like they always had something better to do than help the guest. One of the staff literally said “that’s not my problem” to my sister who was looking for a bell hop cart. I was rudely spoken to by staff over the phone and called multiple times from the room only to get hung up on. The shower also took 10 minutes to get warm. The door got stuck in a deadlock position and when i talked the front desk they said they can’t help, call your host. Fortunately the maintenance man was nice enough to help. The bed was comfortable and the view was nice, the amenities were also nice, especially the pool. The host Adelene, was very nice and responsive, however for the amount of money I spent here it was not worth what happened. The daily resort fee was comped because of the late check in though.