The property is advertised as "adults only" ... as the only adult traveler, this was not expected to be an issue, but a family emergency brought my fifteen year old son with me on my trip to Hollywood. I notified the host that my son would be accompanying me, and - to make a long story short - this host revoked my access to the property in the middle of the night - they actually changed the access code to the door - and *THEN* they told me that I had to cancel the reservation in line with AirBnB's cancellation policy. We arrived in Hollywood at 4am with absolutely nowhere to go. Thankfully I was able to find other accommodations quickly.
It's a violation of AirBnB's non-discrimination policy to forbid guests of a certain age, and it's also a violation of the AirBnB non-discrimination policy to bar parents with children from staying in the property. In the host's listing it says something to the effect of:
"...if the staff encounters you with any children, you will be forcefully removed from the property, AirBnB will immediately cancel your reservation, and you will be given no refund."
This assertion - that AirBnB will immediately cancel your reservation and you'll be denied a refund - is complete nonsense.
I understand that the host does not wish people under the age of 24 to stay at their property, but sometimes things happen and a child might have to stay in the property with a parent at the last minute. Any decent human being would acknowledge this fact of life and allow their guest to stay - if even for a single night - but not this one. With zero regard for our safety, and in stark violation of AirBnB's policies, the host denied our access to the property. They did not cancel our reservation, they simply denied our access to the property, and then they put the responsibility to cancel the reservation on me (the guest) because they wanted to still get paid.
If the staff discovers that you have a child with you on their property and you are forcefully removed, rest assured that AirBnB will cancel the reservation and refund your entire fee, but be prepared to find another place to stay as this host and its staff appear to be unstable, indecent people that lack a solid grasp of reality.
I'm sure their property is nice - it is highly-rated on the AirBnB platform. If you don't have children, your experience would probably be a pleasant one. Their behavior towards me was inexcusable, and in all my years of staying at AirBnB properties, I have never encountered an AirBnB host with so little regard for the safety & wellness of its guests, nor have I ever experienced a situation where I was denied access to the property without the reservation being cancelled - an obvious attempt to get paid and maintain a better rental record than is deserved.
AirBnB refunded the entirety of my reservation as it was determined that this host violated two counts of their non-discrimination policy.
I would advise you to look elsewhere as people like this have no business being on the AirBnB platform. There are many other options in the Hollywood / Hallandale Beach / Aventura / Sunny Isles Beach area, and these hosts deserve your business. I'm sure the majority of them are concerned for your wellness & safety, unlike this one.
As I mentioned prior, AirBnB refunded my money and sanctioned this host for violating the non-discrimination policy. Here is the letter that I sent to AirBnB within hours of my son & I being stranded in Hollywood by this host:
"June 24th, 6:37am
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Good morning.
Midday yesterday I booked a reservation for the AirBnB property at 600 North 20th Avenue in Hollywood, FL for June 23rd through June 27th.
The listing states that all guests must be 24 years of age or older to stay at the property. At the time that I booked my stay at this property, I was certain that I would be the only guest in my party to patronize this AirBnB.
Unfortunately as I was preparing to leave my residence in Tampa and begin the trek to this AirBnB in Hollywood, a tragic incident took place in my children's home, and I was saddled with the responsibility of bringing my fifteen year old son with me on this trip. This was completely unexpected, and I did not have an alternative option.
I notified the host that I would be bringing my fifteen year old son with me as is customary and courteous.
When I arrived at the property, I opened the AirBnB app to view the check-in instructions and instead found a note from the host:
"Unfortunately the building president insists on all guests being adults in order to stay at our property. As mentioned in our listing description and house rules we do not allow minors to stay at the property."
The message continues:
"We require you to cancel the reservation according to our cancellation policy" ... and goes on to say:
"... the check-in codes were changed and won't be of use to access the property or the unit".
The host then again requests that I cancel the reservation.
So my son and I found ourselves in a foreign neighborhood amidst an unfamiliar city with no place to stay. Thankfully, however, I was able to 'instant book' the same dates at a nearby AirBnB property only to discover that check-in wasn't until 4pm this afternoon. By a stroke of good luck, the host was awake and responsive via the AirBnB messenger, and sympathetic to the unfortunate circumstances dealt us by the prior host, allowed us to check-in immediately. We are safe and secure in that second property as I write this, but for a few frightening moments we did not know what we were going to do.
The host at the property located at 600