When we booked the house we knew it was perfect for our family of four. The pool was the main for my boys. They were very excited as this is our family vacation trip.
We got to the house Friday afternoon 4 pm , the temp of the house inside
was 80 degrees, we set the thermostat to 75 and it did not reach that temperature until 3 in the morning. The rooms were stuffy and hot, they have no air even though there is a fan in each room, doesn’t help. The only cold room most of the time was the garage because it has a split unit.
We went and purchased fans for each of my kids plus us so that we can sleep comfortable, not stuffy.
Came Sunday we started seeing a change in color of the pool but when we had asked the host if the pool had chlorine in it Saturday they said yes liquid and that the floating chlorine thing in the pool was ok to be empty.
There is an issue with the pool therefore we were not able to use it since the filter was broken the water level kept draining and it was green. Once the pool guy came he dumped in gallons of chlorine only to make the pool look like clouds. He came the next day and said the filter is broken and there is a crack in the pool. Therefore having us end our trip early because the main amenity was broken.
The pool deck is a lawsuit in itself no idea why they have it with a rental. We slipped walking the entire time.
If you want to use the shower for some cold water forget about it the house doesn’t have cold water. They told us it was because of the city water. The pool as well is a literal hot tub.
You want privacy to use the bathroom in the master na not happening bc there is no door it’s a barn door with no lock!
The house looks AMAZING but there are major issues with it that need to be addressed so that all guests are
comfortable with their stay!
Telling guests that we apologize can only go so much. They were very kind and helpful, We did get a refund only for the last 2 days of our stay (which we should’ve gotten from Sunday when the pool started looking off.) but I feel people should be aware.