Cristina is a top notch host! I stay in this particular building often and for whatever reason on this trip I had a few issues with the Front Desk & Staff and Cristina was able to quickly get them resolved. It’s huge to have a responsive host in situations like this when the Front Desk is having issues getting you checked in. An unresponsive host could have left you hanging for hours but Cristina got on the phone and took care of this in a few minutes. Greatly appreciated! Hope to stay again soon.