Milan and Ana had a great communication with us as host. The property, the amenities, the suite and the price was amazing. Unfortunately, the resort's administration and valet parking is terrible. This is a 5 star resort managed for a 1 star staffing. I had to wait 30 minutes until the front desk lady finds my reservation. There is only 2 elevators carrying guests in a 33 floor building, just imagine the traffic and the waiting time to catch the elevator. Only 2 people managing the valet parking for 500 people staying at the resort. My party had to wait 45 minutes to get into the car as they couldn't find the key. We had to call 3 times during the day for housekeeping to bring us a couple of extra pillows. Most of the staff had an attitude every time a guest approach them with any requests, this frustration may be caused because the phones don't stop ringing with guests complaining about issues.
I been working in resorts for more than 10 years and I could understand the staff side and the guest side when a situation pop up. There is so many ways to work around with guests and make them happy but I don't see the staff to have enough experience to deal with these matters yet.
I will love to stay in this property again but I will keep reading the reviews to see if there is any improvements from the staff in order to book again in the future.