WIller was very prompt to respond when we reached out to him. The place has an amazing view and the location is centralized . Place is well decorated but amenities need to be polished. The dish sponge was badly worn, the elevator that went up to the apartment went under repair for two weeks just the day after we checked in. So we had to use another elevator across the building . The place overall was not clean well. Hair in the sheets and stains. One of the two toasters not working, chipped glassware, couch is badly peeling , should be repaired. The place is not equipped with a pan and broom or garbage bags ( Willer dropped some off later, along with air scent spray , paper towels ). Great place to have a party but we were here for a family trip with kids.