The unit itself is extremely spacious and well located. Also very clean. One of the beds in the room with two double beds is broken.
There is an additional $25 USD per day resort fee. Shelly requested that I pay that via a third party payment system. Host Shelly informed us we would be able to access the amenities when we arrived prior to check in however we were denied access. The concierge informed us that this has happened on several occasions. We still paid for the amenities on the day we arrived but we’re not allowed to use them until after we checked in at 4:00 pm. At which point we did not use them as it was late in the day and we’re getting groceries settling in and getting ready for dinner out.
Pedro, on the security team was really great! Above and beyond excellent service. Helped with Ubers and bags etc he was excellent.