Very unhappy on how the reservation was handled. I am a new user to air bnb. I spoke with the husband he was a very kind and helpful in assisting me. But when it came time to speak with the lady of the house she was so very short, abrupt and down right rude. Like I said I was visiting ft Lauderdale for business and I have never used air bnb before. I made a reservation then needed to cancel it. This property was just a little to far from the event that I was working. The lady would not help or assist in anyway of helping me cancel my reservation as I had made a mistake being a first time user to this site. Not happy with this and will dispute charges with air bnb and my card company.