Very Bad Costumer Services
I’m trying to reach the company STAY SOL, for about 3 days by phone and I have no success until this moment, I already called and spoke with two employees about my situation, but both gave me no a due date to solve my problem. I just want the refund of my money because the room I rent from STAY SOL company through AIRBNB wasn’t ready for me to stay in and the front desk of Costa Beach Resort Hollywood , gave no solution but wait a call from you STAY SOL that never happened. Was almost midnight, me and my husband were tired, wanting a shower and go to bed to rest, and we found a dirty room, where the bed sheets were perfectly straight, but totally dirty, sand, dirty spots, stain, black dots all over the bed, glitter, hair, eyelashes, 4 different types of hair, makeup in the pillow covers, a dirty towel in the bathroom, and the shower glass all dirty. I couldn’t stay in a room like that. Specially in COVID times, where is the sanitation? I asked the front desk guy to send someone to clean the room or change us to a clean room, he said he needed talk to someone from STAY SOL company that never pick the call, what I supposed to do?
Was my wedding anniversary getaway, I had plans for that days, I dreamt about that stay and I was totally frustrated with what I found. I have to go search for a place to stay almost midnight, because the room I booked was used and completely dirty, it also had sand all over the floor. I’m just requesting what’s fair, my money back for a room that I couldn’t use and stay because wasn’t ready for me. Please, STAY SOL, honor your Title on Airbnb and refund me what I paid for and your company never offered me.