The unit was big and in a good location, that why I pick it, but very bad experience. I have used the app to report noise from the unit above from the beginning of my stay. The people up there were moving furniture around, running, dropping things on the floor and making all type of loud pounding noises that made impossible to sleep. I reported it every night at midnight, 2am even 4:30am. Multiple people replied, 3 different people, asking for the unit number, and did not do anything. I got replies from Esteban, Yessenia, Dave, Victor, Brahyan. But not actual action, the noise continued. I stayed over a week and could not sleep even one night with peace. I was exhausted at the end of my trip.
The very last day Brahyan wrote me that they have identified the unit and will do something about it, which was way too late. This should not take a week to correct. If you know your floors or walls are thin you need to enforce your policy and take care of your good visitors. Allowing a bad visitor to go on like this is not a good way of managing your AirBnB.
I'm very disappointed and do not recommend this place to anyone.