In the description it stated you receive all the same amenities as a hotel guest. That simply is not true. We called down to the front desk to ask for a crib the first day we were there and they said they could not give us one, as we were not hotel guests, we were “renting” a private residence through a third party. I then asked the Airbnb host if they provided cribs or playpens and they said no. We had to buy a pack n play and of course leave it behind as we couldn’t take it back on our flight. We left it for the hotel staff to give to someone who may need it.
The post was unclear as to whether the resort fee was included in the posted price. For any future guests, it was not. There also is no parking… so plan to pay $48/day for valet. I booked this listing because hotels were $225+… and this was $175, thinking I was saving money…. We ended up paying $275+. Lesson learned.
Luis the bellman was a delightful human being. The rest of the hotel staff certainly treated us differently. They even told us, “That’s why it’s best to always book through the hotel directly” when they wouldn’t grant us certain amenities.
Also, the Airbnb host’s assistant mistakenly made our check out date the 5th instead of the 6th. So on the 5th I received a rude message from the host (Erika) telling me I needed to vacate the property IMMEDIATELY and they had deactivated all the room keys, and that I was in violation and she was reporting me to Airbnb. I told her to check the dates in Airbnb and sent her a screenshot. She then apologized. Darla (a hotel manager) told her we refused to leave the premises??? Which never happened… no one said anything to us except housekeeping knocked on our door and said, “Oh you’re staying?” And I replied, “Yes?” While thinking why would we leave… we have another day. So THEN rather than the front desk bringing us room keys for their mistake… they made me come to the front desk, treated me horribly… and took 30 minutes to change the reservation and swipe a couple keys. It overall was a horrible experience.
Don’t waste your time booking through the Airbnb—-Book directly through the hotel so you’re not treated like a peasant. Overall not impressed with the hotel staff… You cannot treat people that way for staying in a private residence which is PART OF THE HOTEL.
In my book, transparency, honesty, kindness, and compassion are always key. This host offered none of that, and neither did the hotel staff. (Aside from sweet Luis.)
Thanks for listening.