Our stay here was very good until the last night. The only complaints that I have about the actual condo would be that the balcony door doesn’t open, you can only go through the bedroom, the master bed sinks kind of weird, and the 2nd bathrooms shower head doesn’t work very well. We really enjoyed the condo despite all of this, it was spacious, the property was nice, it had and amazing location and it was a good experience. On our last night though my group decided to take a midnight walk on the beach. It was our last night, and my birthday so we wanted to get out and do one last thing. We left the spare key because it was dark outside and we didn’t want to set it down and lose it. Just didn’t want to worry about it. The condo has a key pad lock we used all week, and in the hosts message to me before check in she told me that “there’s a key in the kitchen you can take with you or leave there” so we didn’t think anything of it- we left it there like she said we could. We got back around 12:45, and the key pad was not working at all. It didn’t light up or beep when we were pressing the buttons and it wouldn’t let us in. I asked the concierge if they had a master key but they didn’t, so I called the host. She did answer which I was grateful for at that hour, but she really wasn’t much help. She said she couldn’t come to let us in and that she couldn’t get ahold of the person who manages the property to let us in either. This is understandable considering it was 1 am, but very frustrating for us as we were locked out of our condo and had no where to go and none of our stuff, the night before we were supposed to leave as well so we needed to be up early and couldn’t go to bed. I really got upset though when she began to blame me. She started saying she has never heard of this happening and we must’ve put in the password wrong too many times - this did not happen, we’d been using the code all week and did not just forget it the last night, like I said it wasn’t lighting up at all from the time we got back and if we had put in an incorrect password it would’ve lit up red. She then said that this wouldn’t be an issue if we had the spare key and that every renter always takes the key in case something like this happens. If that was the case though I don’t know why she told me it could be left behind. She was just very rude throughout the entire thing, and I know that it was late and frustrating but we were just as frustrated to be in that situation and weren’t blaming her, or even getting upset with her at all, so for her to be upset at us and blaming us wasn’t fair. She told us that the only option would be to call a locksmith to let us in (it was almost 2 at this point) she called and gave him our address and he came. He arrived close to 2:30 and had to saw the door handle off to let us in and then replace it. We were finally back inside at 3 am and this was $250 out of pocket for me. I reached out to her today (the next day) to discuss being reimbursed for this charge, although I don’t blame her for the incident I also know that it was not my fault, and as the property owner she should be responsible for paying to fix anything that goes wrong with the property even when it’s out of anyone’s control. That seems like basic customer care. She then tried to tell me that the house rules state that bringing the key is a requirement in case of this kind of situation. I sent her a screen shot of the house rules posted on the listing, proving that this was not true. She then said it was actually in the house manual. I can not find a house manual anywhere on the listing or booking. She sent me a screenshot of this house manual that did say it was a requirement, but it was on an editing screen and I’m confident she added that in there before sending it to me. But even if she didn’t, I still don’t know where this house manual is, or why she told me in the message before I arrived that it could be left behind. I screen recorded her listing to show I couldn’t see that information from my end, said that if somethings a requirement then the information should be more easily accessible and then asked why she told me that I could leave the key if it was a requirement. She didn’t answer the question and just responded with “I’m sorry it was there and I’m not taking the cost” and then continued to blame me by saying we had to have put in the code wrong too many times. I’ll be reaching out to air bnb’s customer service to try and receive some sort of compensation. I’m really upsets because this was a great trip and we really enjoyed the stay otherwise. I’d definitely recommend the condo had this incident not occurred, and I do still speak highly of the property and space, it was just Daisy that was very frustrating to work with in that stressful situation.