Louise was great, there was a technical difficulty with the room I booked. All rooms were booked, despite this Air BnB had stated one of her rooms were available. After I had payed and booked the room that was not available Louise went to work at 11pm at night to try and accommodate me at a sister site for the night. The next day in the morning she reached out via phone call to give me options on what she could offer . It was unfortunate that we were in that predicament but none the less Louise tried her best to help. To clarify I WAS NOT ABLE TO STAY IN THE ROOM I paid for so I can not give feedback on the room. Side note: if you book last minute I suggest to send a message to the host to confirm, even if air bnb states you don’t need confirmation! You might be stuck with no place to stay after payment! THE APP IS NOT AS RELIABLE AS WE THOUGHT. At the end of the day Louise tried her best to help and from my impression she was committed to make our stay as memorable as possible.