There was a misunderstanding due to the listing in the amenities stating there were no stairs, when in fact the room is on the second floor. However, Mr. Nelson was VERY communicative., and apologetic to the extent of discounting our stay, which says to me that he is willing to right any wrong that may possibly occur. I gave 5 🌟’s because of Mr. Nelson’s character, and our stay at his place was just as described, and the pool was CLEAN! His place was well stocked, it was quiet in the complex area, and my husband and I (and my furry ESA 😻) were very comfortable for our entire stay. We would stay again, as well as recommend this place to others.