Felipe,
The lack of compassion, hospitality , fairness, and understanding that you showed towards me was unacceptable. The pictures spoke for themselves. It's crazy how the lack of cleanliness of the space on your part was flipped on me " as not being up to my standards". How about taking accountability for your space not being up to par and how the pictures that are being advertised on Airbnb need to show the reality of the place instead of the social media version. The two options that you presented to me were completely unfair. Option 1. That I cancel in the MIDDLE OF THE NIGHT (almost 1am in the morning) for a full refund. Felipe, where was I supposed to go at 1am in the morning? My flight arrived late after being delayed twice, I was exhausted, and I am not from Florida nor familiar with the area, and you expected me to cancel that late at night for a full refund. Please make that make sense. Option 2. That you would refund me the cleaning fee of $45.00. This was insulting because the place wasn't clean to begin with. So this makes me wonder if the place is truly getting proper TLC after every guest's stay at your place. If these two options were your version of fair; then some self reflection and proper training on your end needs to be done. I have worked in the hospitality field for years, have been a host/ co-host on the Airbnb platform & also hold a BS in Hospitality Mgmt.; I know for a fact that I have never treated or made a guest feel like how you made me feel. The request that I made of you refunding me for 2 nights, the late checkout fee, and cleaning fee wasn't unreasonable and only just. I technically only stayed for 1 night instead of the 3 nights. So for you to keep the full amount isn't fair & I'm unsure how you can have a clear conscience about it.