Baffled by the good reviews…maybe because Greg made sure the place was cleaned properly. Hopefully they can turn it around, but what we walked into-the conditions were unsafe and irresponsible of the host to take someone’s money for staying here. Not impressed by the rude response we got when we asked for a refund for the last 5 days because of a mouse infestation.
1: Walked into a unit that was never cleaned from the previous guests. Dust, bugs, hair, spiders, spiderwebs,crumbs on the floor, urine around the toilet, bedroom reeked of urine- two days and spraying and washing every linen in the place including curtains and rugs, and cleaning the floor twice to get the smell to dissipate.
2: Time stamped photos don’t lie, but your host does. His name is not even Greg, the guy you’re dealing with is named Mike and he lives next door. Not the guy in the picture. He also lied about not having roaches. We caught 5 of them. 4 huge ones and one small one, a dead one behind the couch.
3:Instead of taking responsibility for his property and taking care of the issue, Mike ..not Greg, decided to try and blame us for the mouse infestation. First because we “left food out”. When he saw the photo of the power bar that was chewed through, he then tried to blame our dog because there was a kibble left on the ground. Once again-i have timed stamped photos of what i thought could have been mouse poop, but at the time wasn’t sure…THE DAY WE GOT THERE. Skip forward 28 days or so we noticed ants in the kitchen. I did some more investigating and our dried goods had the packaging chewed through. Poop in multiple cabinets, and mouse poop on the counter now. Checked under the weird boards that were put over the bottom of the kitchen cabinets…most likely to cover the infestation…more mouse poop.
4:We left the next day, found a new air bnb and contacted “Greg” for a refund for the days we had left. He was upset because we never told him about the issue… well Mike, when we contacted you telling you about the mouse infestation and how we wanted a refund… that was us contacting you about the issue. There is no way you can get rid of mice in less than 24 hours. Believe me, if we could have saved multiple fees, and having to move our stuff to another airbnb for those 5 days and dealing with you.. we would have. But I’m not going to live in a mouse and roach infested unit if i feel like my families health is at risk. Shame on you Mike, take responsibility of your actions from not cleaning after the previous guests and stop trying to blame everyone else for issues. So not only is your host a liar, but a thief for stealing our money for days we were unable to stay at the property. Shame on you for taking advantage of tourists and people looking for a place to live.
Pool- rarely cleaned, dead frogs floating everywhere, saw another guest swimming in the pool and freaking out when he ran into a dead frog. Mike will probably lie about this too. I personally skimmed the pool twice and pulled a dozen dead frogs out during our stay. Mike, you live the same distance from the pool as i do….why was i the one having to clean dead frogs out of it.
Pros: space for a lot of people, pool when its clean enough to use it, canal is pretty. A bunch of random old kitchen supplies you can use.