We loved this location & view! and would come back - especially if there’s a time that’s less crowded. The Hyde was packed & did not seem equipped to deal with full capacity.
Patricia & Hugo were prompt, easy, helpful communicators. Thank you for being so on the ball with my inquiries!
Check in & check out were very slow. Check out was epic & unpleasantly long. The airbnb portion of this resort has 1 designated desk for airbnb guests but 2 desks for other guests. The 2 other desks were often available & long lines at the airbnb desk. This resort seems so poorly managed & maintained.
There’s 1 elevator for 38 floors (front & rear?!) - or if there are more elevators, we only had access to one. We had to wait over half an hour for the elevator when checking out (we enjoyed taking the stairs when we didn’t have luggage).
The pool is very pretty but was crowded & music very loud. Cigarette smoke from bar area was unfortunate. Definitely a party atmosphere for people who come to the Hyde for that.
The Hyde where we stayed is easily confused with The Hyde Beach resort across the street, which is not on the beach. So we booked the wrong Hyde by mistake - for a wedding we attended while down here.
The view from our room was magnificent!! The HVAC units on top of Etaru weren’t loud when doors to unit were closed but otherwise, sadly, distracted from the sound of the ocean.
Based on eating at Etaru in the past & seeing the Hyde, we thought staying at The Hyde would feel like a fancier experience & one more in line with the price tag.
I rarely write anything negative in reviews but I think any problems are with the Hyde not with the owners of this airbnb unit.