i have never been spoken to the way the host spoke to me being new to air bnb there was some misunderstanding on my part but there was no empathy canceled are stay and refused to refund the money even when we never stepped foot on the property. called me dumb and making a dumb decision on behalf of my child i guess i should of know from other review a huge mistake. please be aware of this property they have zero compassion and will speak down on you make you feel horrible on top of taking ur money!