We booked this stay so that we can stay with my father in law and help him recovery after open heart surgery as we do not live in the area. The host was accommodating to our request to check in the same evening we booked, unfortunately that’s where the positive with our stay ends. If you don’t have the time to read my detailed nightmare here just avoid this place it is not sanitary and the host is dishonest!
The unit is nicely decorated however that does not cover the fact that this unit has some issues that I am not sure why they were never addressed. Holes in the wall, paint missing in some areas, broken blinds and a broken drawer in the kitchen. I took pictures of all the issues and sent them to the host. He replied that he was aware of those things and to not worry about it (meaning I can only assume that we would not be held responsible for them) When my father in law was released from the hospital 2 days later (we did not stay in the unit until he was let out of the hospital) we check in and notice the A/C is set to 75 however the inside temp was reading 80? A couple hours after that the sun went down and the temperature in the unit finally went down a bit. So during the day the unit does not cool down! So be prepared to be hot we were in the unit all day and the a/c was set to 75 and it never cooled down to that temp! Around 4pm it got so hot that the inside temperature measurement said 84 that is not comfortable at all and in the bathrooms its even worse as they do not have vents so if you are in there with the door closed it’s like being inside a sauna! After sweating most of the day but being busy at night around 8pm it finally started cooling down. As we sat in the living room I saw something run across the kitchen! I was thinking it was either a roach or a lizard.
About 10 mins later I saw a rat run from the garbage in the kitchen underneath the fridge! I was freaking out at this point and my family didn’t even believe until a short while later we saw another rat run from the guest bathroom across the hallway into the a/c closet!!! That time everyone saw it. I immediately contacted the host and told him what was going on. He told me he was not aware of a rotten issue and that he had just taken over this Airbnb?
His only solution was that we leave! He was very aware that we were not in vacation but caring for someone recovering from surgery.
I told him if we left that I would expect a refund tor that day and the remaining days of our reservation. He agreed that he would refund us all those days.
Didn’t attempt to help us find another until nothing! I was in my own at night to figure it out!
He did write us later saying he had booked an exterminator to come on Monday this was Saturday night!
Long story short it was not a good night. I booked us a hotel for the night and thankfully found another Airbnb to book but we could not check in until next day at 12pm. While trying to grab some items we needed for that night we saw the rat twice more!!!!
Next day I told him we were checking out and he gave me hard time about only leaving at 12pm which is the check out time for his unit and then tried to say he could t process a refund for what we had agreed on and pretty much said he didn’t believe we saw a rat even tho while trying to get a picture of it we found a rat trap inside the a/c closet!
He then went back and forth with me for the next 24 hrs telling me to cancel the reservation even tho I read that if I did that I would not get a refund. After the stress of all that and having to move to a new unit I had to reach out to Airbnb in order to get the refund he agreed to give. Thankfully they were great and after showing screenshots of our conversation they granted me a full refund of the remaining days as agreed. This place is not suitable for Airbnb standards. The kitchen also lacks a lot of basic tools such as pans. And while moving out we saw a huge roach alive walking around! This place is not sanitary and I hope Airbnb removes it or requires the host to show an exterminator and pest control were used. Also a/c needs to be replaced or serviced! I would avoid staying here.