We selected this property after meticulously examining the photos and reviews. We were shocked when we arrived to find out that the house had been misrepresented. The pictures on the listing must have been taken years ago. In addition to repairs the house was filthy dirty. It was as if they never cleaned before we arrived. There were ants in the bathtub and in the kitchen. The furniture was broken, the toilets did not flush properly, the laundry machine had visible mold, the pots and pans had rodent poop in them, etc. Additionally, there was a rip in the screen and while we were sitting out there a duck flew in.

Upon arrival we provided a list of 20 items that needed to be repaired. We received no response. The next day while we were sitting outside by the pool 3 maintenance men showed up in announced. I was later informed of a message sent to my air BNB where they did tell us 20 minutes before arrival. Florida law requires 12 hour notice. We were surprised to see them and asked them to leave as my wife and mother in law did not feel comfortable with strange men walking around the house while they sun bathed. They clearly understood and left without issue. Then we receive a note from the property manager saying that they would decline our refund because I sent the workers away and that I was rude to them. They were clearly in the wrong as they had cameras everywhere and if they played the tape back they would find me politely asking them to leave, this was textbook defamation of character. I informed them that they were required under Florida law to provide me 12 hour notice and they did not respond. Instead they sent a new worker, unannounced, every day that we were there for the remainder of our stay as if to intimidate me. Thank goodness I have American Express to back me up because they immediately refunded my money and I have opened claims with the BBB and the Florida Board of Health. It was extremely disappointing to be treated this way, the only saving grace was that I was backed up by my credit card provider.