Juan was proactive about getting instructions about check in, and the instructions were thorough and accurate. I did not need to communicate with him otherwise, so I can't speak to that. The room and bathroom were as described. I was very satisfied with the space, cleanliness, and the price. It was also very private - we didn't see or hear anyone else in the house, even though we knew they were home.
This is a no-frills place. If you expect extra little touches, you'll be disappointed. If you need a safe, solid place to call home base, this is a great choice.