Used smart key app on phone to get into Airbnb, walked in on other guests inside our unit, personal belongings everywhere and the 2 guests were in the bedroom with door closed.
Contacted host, he was quick to arrive and was able to accommodate us in another unit. Host apologized and said that those guests were supposed to be in unit 2, and not unit 4. But somehow they got into our unit (unit 4) using the same app as us to unlock the door. This is SUPER worrisome that the host isn’t giving secure access codes to the units... Imagine having guests from other units being able to gain access your Airbnb (scary).
Had to lock all personal belongings in my trunk of my car when I left since I was nervous about the door lock situation.
Bed coverings had some stains on them, but smelled clean - might just be time for some new ones. Bed was a little uncomfortable, and was VERY creaky (loud).. but for 1 night it sufficed. — FYI this was the bed in unit 2, not unit 4.
Aside from that. Host refunded us the price difference between the 2 units, which was nice. We still got to enjoy a larger pool, even though it wasn’t the private pool that we booked. And the Airbnb had everything we needed for 1 nights stay.
Giving host 1 star because my greatest fear of staying in an Airbnb is SECURITY — meaning hosts that don’t change access codes to their units or that use universal access codes to access all their units. I’m not really sure what happened here.. but I’ve never had to worry about someone getting into my hotel room using their old keycards. Shouldn’t have to worry about my security and safety while staying at an Airbnb. Being paranoid all night feeling like someone is going to open up the door at any point is not a great feeling. Sorry..
Hope this host does better in the future and fixes the problems with the smart locks. He was a nice guy.