Although Hyde is a fairly new top-notch five-star resort, the apartment itself is pretty much worn out. Carpet needs a replacement as it’s very dirty and has stains, walls needs painting, minor maintenance required everywhere such as doorhandles falling off, dishwasher tray broken, door locks, etc.. the only item that was addressed by host during our stay was the towels that were replaced.
whole building workers, including valet, is a hit or miss: some are very nice and friendly, while Some can use some coaching and some shouldn’t even be there..