We really enjoyed the location of the Sonder. It was a great place to stay and move around on foot. Tons of local bars and restaurants right around there. The amenities were also great, the pool was beautiful. The room was very spacious, comfortable and modern.
Although we did come during Hurricane Ian, we tried to make the best of things. Our check in process was really horrible. At around 2PM we were told our room was ready, when we got there it actually wasn’t ready. Then we were told an hour after check in that our room was finally ready, when we did get there Julio was not compassionate about situation or struggles we had been dealing with all day due to the miscommunication they were having about the room. He also didn’t check our IDs, didn’t match the tickets to our baggage, and when asked about speaking with a manager or a business card he was extremely rude and said they didn’t have one. It was a very unnecessary difficult check in process, especially coming from another state and having to Uber back and forth.