Matthew and his team were extremely communicative and responsive. The house is in an awesome location and had mostly everything we needed. One amenity I was super appreciative of was the play pen. It was extremely clean and easy to use, and extremely thoughtful on the owners part to include it.
I gave this only 4 stars because there are a few maintenance things that need to be addressed. For one, the drains in the master bathroom were slow, so our tub would fill up and take an hour or two to drain. It probably needs to be cleaned out. And two, we experienced approximately 10 roaches, “palmetto bugs” both large and small during our stay. We communicated this to Matthew and he sent someone over right away to spray. Of course, there was a limit to what he could do when we were occupying the house, but he committed to having a treatment after our departure. Given the cleanliness of the house, I am hopeful he will address this and no one else will experience this.