Angel was able to help us check-in with no problem. She appears to be kind and cares about her friends. Unfortunately, this was not a good experience for us. We were unable to deal with the constant roaming of the other tenants or visitors all throughout the night and during the day on the premises and there were many roaches in the kitchen area. We were very uncomfortable and couldn’t stay. Angel was kind to offer a refund which we accepted, and will make up for the financial loss, but not the group trip that was planned.