BEWARE BEWARE BEWARE!!!!!
FAKE PHOTOS!!!
I have hesitated and pondered on writing this review as I was truly hoping that the host or AirBnB would have the decency to resolve this unbelievable experience. I will leave a complete and honest review as I feel I am left no choice.
This property is listed as a two bedroom “presidential suite” which it most certainly is not. It is a one bedroom hotel room, with two full beds in the ONE actual bedroom, and the “master bedroom” greets you as soon as you walk in the front door..(?) You walk into a room with a table and a “kitchen”, a king size bed with a couch at the end of it. It is in NO WAY two bedrooms. The photos show a wall between the dining room and kitchen (not the actual kitchen) with a tv on IT.. NOPE. The photos show a spacious bathroom with a robe hanging on the wall- it was not photo of the listings bathroom. The photos posted on this listing are a gross misrepresentation of the property, and comparing them side by side clearly shows that the photos posted for advertisement are a complete falsification and blatantly photos of a room that is NOT what you paid for.
The hosts cancellation policy clearly stated that if you cancel by 4pm you will receive a full refund. As soon as we saw the room we called the host at 3:53pm to cancel and she said “that’s only if you don’t check in, my supervisor is out of town for two days so I can’t let you know about a refund.” I alerted the front desk we were misled and checking out immediately, they called the host themself who responded to them the same thing. The host of this property has since edited their cancellation policy.
Airbnb was absolutely zero help. I realize they are a third party vendor, however I am appalled that they stand behind the fraudulent decision of this host to not honor their own policy of a full refund under their OWN terms, after falsifying photos for a listing they represent. This host blatantly took advantage of us - and of AirBnB - by trying to buy time before we reported it, and in my honest opinion STOLE from us as we cancelled within *their own* timeline and cancellation policy.
We stay with AirBnB often (at least 4 times a year) and I have never felt so disgusted with a host or my experience with AirBnB as a whole. I will continue booking with AirBnB as it’s not their fault, but save yourself the time, money, and heartache and DO NOT BOOK THIS PROPERTY.