I neveractually heard from or tried to reach Alan during my stay. Checkin took place with resort staff. the staff is friendly but they immediately tried to book me for a "tour". That was a little annoyingbut remedied by saying no. the room was very spacious and nice however absolutelynot the rooms that were in the pics. since it was stull a 2 bedroom with 2 bathrooms I had no complaints. The areas near the resort were a little sketchybut that would be my only complaint about the residence.