What we have noticed is if you have a compliment, Olivier is your best friend. But if you have an issue, a concern or a complaint, he gets rude and sarcastic, or blames you for the problem. This is a nice place but it just seems that there is no one responsible for the routine maintenance, and verifying that it is ready for the next guest. There were 8 of us, 4 adults and four children. The first thing we noticed when arriving is that there are 2 bathrooms, but one of them doesn't have a door. It had a pocket door but it is broken, and the threshold trim is mounted to where the door couldn't be closed even if the door was still on the track. The listing should tell you up front that only half the bathrooms have doors. Next, it says towels/linens are included, but there were only 5. When I contacted Olivier to mention that there was NOT 8 towels/washcloths his response was that I told him there was only 4 in our party, even though the link he responded from clearly showed that our number of guests was 8! And what would it have mattered? I am clearly giving him the opportunity to make it right and instead of getting the appropriate number to the house he blamed us and ignored it. We ran to wal-mart and bought a 4 pack to use. The pool area would be great at night but of the 8 lights around the pool/patio only 1 lightbulb worked. Another one of those little things that should be on a checklist to ensure everything is ready for the next guest. So pool time in the evening was disappointing. The pool was not cleaned before we got there or during the week we were there. The bottom was covered in leaves (I have pictures if I'm able to upload them here I will). When we went to use the grill we found that it was so built up with grease and gook it looked like it had not been cleaned all summer. We thought if we lit it we could burn off the greasy gunk all over it but guess what? The propane tank was completely empty. So $84 worth of steaks have to be fried in the kitchen. What a waste of meat. Calling the two issues to Olivier, he gave us the name of the gas service who was to blame for the empty tank (why do we care who they are? And it isn't their fault, Olivier, it's your fault. Aren't you the property manager who is supposed to make sure everything is ready?) so the tank got replaced the next day but we still couldnt use the grill because he didn't send the cleaning crew out to clean it, so the grill was useless. I guess when we were buying wash cloths we should also have bought light bulbs, gas tank, heavy duty grill cleaner, a pool...