Jordan and Emily excelled at communication. There were a few things that stood out however that kept it from 5 stars. This location photographed amazing but in reality it lacked details. There was not a lot of seating in the house. I think getting rid of the pool table and adding a larger couch to that area would add immensely. The living room was realistically good for 4 people so when you have 8-10 you run out of space quick. The second was the beds. They were awful and loud. Lots of complaints of aches and bad nights sleep.The pillows were very flat with no support. Fixing this would add immensely. We communicated ahead of time to have the hot tub heated but apparently something broke and it was freezing the whole time. It got fixed later on but wasn’t heated by the time we left. This weekend was particularly cold for FL which i think the hot tub working would have made the other issues less of a problem. Emily did her best and was prompt but the house issues were hard to overlook.