Upon arrival, couldn't figure out how to get into house (didn't notice lockbox on wall behind the front door). Went around back of house by pool and the door was unlocked. I was told someone would be there upon my arrive to walk through the house (providing a time i'd arrive) and still a few hours later they were not there. I was told I would be brought additional towels that never came (because prior tenants removed - last day found they were actually in the dryer). We had to use pool towels to shower. Needed to ask for more toilet paper, no dish towels, no rugs in bathrooms on tile floors which were slippery as could be. Pool was cleaned the day after we arrived but only skimmed. Needed vacuuming. The second floor bathtub clogged upon first use and after 3 days still had not drained. Just not a great experience. Felt like i continued to reach out to obtain certain items but never really received service.