I have never had a complaint about any place I have stayed at until now. Please feel free to contact me for photos and videos of the issues provided at fmtperez@gmail.com
The details of the home on the listing are deceptive.
This is a corner property with no privacy in the pool area with exposure to heavy vehicle traffic at a very busy intersection. There is constant noise and the train tracks on the side of the home and there is a Police station and firehouse down the street with constant sirens.
No privacy in the pool area from the busy intersection. ( Should be noted on the listing)
Only one house key provided so if someone decides to stay behind then the door is left unlocked/ unsafe.
I am very unsatisfied with the amount of domestic work I had to do on my first day of vacation to accommodate my family so we can have a clean space after paying a housekeeping fee. Not a mop, broom, swifter or dustpan , Clorox wipes, or cleaning supplies are provided in the house, especially with Covid (no precautions taken, no protocols in place) which from my understanding, Hosts agree to Air bnbs COVID-19 safety practices, including a 5-step enhanced cleaning process. Which in this house was not followed.
All appliances were dusty even grimy. The floors and doors, window ledges , ceiling fans , the lighting/ lamps had week's worth of dust. The kitchen counters were dirty and most dinnerware and glasses had to be rewashed. The cookware sets are so worn with soot and stuck residue smeared on the bottoms. I Had to wash the only 4 towels provided upon arrival because they smelled musty. The linens were questionable. Looked, and smelled used. I had to wash.
Trash bags don’t fit can.
Drip Coffee machine didn’t work. Then I get a call to let the exterminator in because he is there to treat the roaches. The roaches!! Why would anyone say that?
All Lights flickered entire stay throughout the home.( I have videos) Possible electric issue.
Absolutely no counter space or tables to put anything down. No hooks to hang towels no space to put travel clothes away except for 1 room.
Pool temperature is so cold , no way it’s set at 82. The umbrella is broken and old, you cannot even open it.
The light in the kitchen is full of bugs.
The freezer over freezes and ice doesn’t dispense. The kitchen floor was full of water everyday.
Knowing that a cleaning fee and service fee is in place for all renters makes this even more disappointing. The Management Company and owners of the home should be more proactive in keeping the home up to Covid-19 cleaning standards per the AIRBNB policy so there are no issues or complaints. I am currently in talks with AIRBNB at an escalated level of reporting this home.