I rented this home with a few friends for a long weekend away. I was initially very excited from the photos and reviews, but shortly before my stay, I received a text message asking me to send personal information via text, including photos of my credit card and driver's license. I was understandably concerned about this request and protecting my identity. After I expressed my concerns, I was eventually given the information to enter the property.
Once we got to the property, we realized the hot tub which was a large part of the outdoor features for us, was completely not functional. There was no water in the hot tub and it had not been used in some time. Upon further review, it seems like the reviews for this property have voiced this concern for some time, but I was not notified prior to my arrival. I booked this property before any of these reviews were posted.
The biggest issue with this property was not brought to my attention until I returned home. About 2 days after our return, several members of our party were diagnosed with bed bug bites. During our trip many of us noted that we had received multiple bug bites, but chalked it up to mosquitoes around the pool. However, when one member of our party went to seek additional medical care she was diagnosed as having bed bug bites. Following this diagnosis others in the party also received the same. The hosts stop responding to us and Airbnb said there was nothing they could do. We feel it is imperative to warn any future guests.