Shelly was extremely accommodating when our flight got delayed and let us book another night. The place was clean and as described. The main complaints were not having the pack and plays which were supposed to be there upon arrival not arrive until late the next day (so difficult to sleep with infants)!! And she was not responsive to those needs. Also miscommunications with staff about which towels could be used, but that was not Shelly, perhaps a clearer r plantation upfront. Overall great host but the pack n plays not being there was a huge deal as parents with multiple kiddos!