Had some unfortunate mishaps with snow storms and our airline so we were not able to make it to our trip. What upset me was the fact the host was super inconsiderate. I wanted to change my reservation dates to a month out, and was willing to pay the $300 up charge. This way I was still able to go on my vacation, and I would not lose my money. The host completely ignored me and told me the only thing I could do was cancel and that they did not want me to reschedule. So basically I was forced to cancel the reservation, and they kept my money. Just sad that the customer service they provided truly sucked and was very inconsiderate.