Upon arriving to the house on the 16th the same day check in at around 9 PM the house was a complete wreck it was not cleaned no one was able to help me I had to end up calling Airbnb upfront and then I received a phone call from a rude man who was the house manager he said The house would be cleaned before day the next morning! It was not cleaned until the next day at 5 PM. I had to physically wash soiled sheets and towels just so my children and I can have a place to sleep after traveling 4hours on the road. they did not give me a full refund but a partial refund I traveled with children it was very unfortunate, very disgusting and I was completely pissed!!!! the pool wasnt cleaned and cloudy as well, the pool guys came before the cleaning crew came. there was little to no communication between the homeowners and myself. airbnb continued to state that the homeowners was refusing to speak with them so I had to wait for a response or cancel my entire reservation and move my family into another property which in that case I would have to pay another full amount to be moved to another house and was not being accommodated. so my family decided to stay and wait we waited literally 24 hours for the home to be cleaned once it was clean it was comfortable but we literally missed a full night and a whole day sitting in one spot and not being able to even enjoy the home at all. It was a very unfortunate experience I felt very disrespected and neglected. after the home was cleaned it was comfortable however everything in all the loopholes we had to go through in order to get to that point was very disappointing and frustrating. Other than the home owners apologizing a couple times the fact that no one was at the house the following morning immediately to take care of the issue because the origin cleaning person had a emergency and had to leave I felt that we should’ve been a first priority and cleaning should’ve happened before we even woke up the next day they dragged their feet and did not clean the property until the following evening and I still was not rewarded a full refund for my stay. I will not stay here again! I own a travel and tourism app and unfortunately for them my viewers and followers became aware of this entire journey. If this was a priority and handled quickly I would’ve been lenient but the disregard they had for me and my family was unethical. I went so far as to go to Walgreens and buy cleaning supplies prior to not hearing back! Gratefully the cleaning people came as soon as I returned and I was able to take the supplies back to the store.