The place was pretty and clean with comfortable beds and nice added amenities (pool, air hockey table) but not functional. Missing many essential items (towels, toilet paper, adequate cooking utensils, cooking essentials (coffee, oil, salt, sugar), drinking glasses, bath mats, hair dryer, paper towels, dish soap, laundry detergent) - all which were advertised in the listing. We were expecting being able to cook and bathe in this home, which was not possible without purchasing these essential items at the store. Even worse, was the poor communication. While the contact responded promptly they said they needed to “check with their team”. After 72 hours and multiple follow up messages, the issues were never resolved