we had late check in (after 10:00pm) after traveling all day we were ready to be in our home for the night. check in was relatively easy and instructions from the owner were easy to follow. Get in the apartment only to find it had NOT been cleaned from the previous guests! After taking pictures we reached out to the home owner only to be told "sorry I forgot to schedule a cleaning crew". we call airbnb customer service only to be told to bad nothing we can do because it's so late.
Home owner told us to either check out or deal with the situation by cleaning and doing laundry ourselves in coin operated machines. we asked about a refund and were told by the home owner he would be giving us a full refund. After deciding to stay we started doing laundry at midnight!
The next day after check out we find out that the owner is only giving us a 50% refund! The apartment was nice but I would never recommend anyone staying here because of the dishonest owner. I actually doubt we will ever use Airbnb again because they do not side with guests on anything.