Susan was very nice in the beginning and then she started accusing my family and I of stealing a Roku. Who in their right mind would steal something intentionally knowing that we could possibly be charged for the unit? I am beyond disappointed. Susan had her neighbors knocking on the door while we were watching movies with the kids and said some really nasty, raciest comments to us. I literally got to the house at 8:36pm and was out at 11:09pm.