We had a couple issues with the place that Gian was super quick to respond to and fix as soon as possible. We had issues with the safe, the oven, the dishwasher and not enough towels. He got someone out quick to fix our issues. The view is beautiful. The building issue we had (not Gian’s fault) was the elevators take forever!!!! Gian was a great host and was super responsive and respectful and informative. (And gave us an early check in which we totally needed!!!) thank you Gian!