Cesar’s department and the Hyde are amazing! The images in the booking do no justice to the views from the 38th floor. As a COVID-19 mom who had not traveled, I was very hesitant after reading some disappointing reviews on the Hyde. I contacted Cesar and he was very prompt and reassuring with the changes that had been made on the property. I cannot tell you how correct he was. The food, service and overall feel of the resort was excellent. Cannot wait to be back! Thank you for having us Cesar.