We went to check in and found the cleaners still there. Left and came back 40 min later to find nothing was cleaned properly. Pots, lids, utensils, oven and bbq were filthy. The pool was dirty and leaves in the bottom. The outside couch was disgusting stained. Broken closet door and drawer handle. Lint in the dryer compartment. Both garbages were full. Cleaning sponges were black and moldy.
We stayed the night as Rafael said he would make it right. The next morning he started to backtrack.
There is a 3rd bedroom that is 2 sofa couches that he claims as beds. It’s also in the media room with no closet only drawers under the tv. That is the only tv in a common area inside the house. We canceled as it was beyond fixable and Airbnb stepped in to help as this was not the first complaint.