Maged is very kind and always prompt to respond. The house was adequate and clean. I found the amount of communication beforehand a bit overwhelming and stressful compared to other listings, but it was not a deal breaker. We loved having the smart home features and being able to let ourselves in with the code, but they insisted on sending the property manager by to greet us days after we arrived, which was just awkward. I was out, but apparently he just came in and made himself at home. It is just something I have never experienced with any other rental, airBNB or condo. He was very nice, but the whole thing was awkward and disruptive to our vacation.
As for the house, it was clean the pool and playground were lovely. The furniture and shade in the backyard were great. The master bed was comfortable but the room feels much warmer than the rest of the house. The other rooms are cute but the mattresses were not very comfortable. It was not the best for toddlers (breakable & wires everywhere and too many drawers and cabinets to get into). I would not recommend it for anyone looking for a chef's kitchen, but it will meet basic needs. It is in an older part of town, but we felt very safe and liked the location.