My family and I stayed here for 5 nights during the New Year Holiday 12/28/21-1/2/22. First off I will say, we enjoyed ourselves and it was a much needed getaway. Loved the view and the beach there. We did truly enjoy our stay. We would stay here again if something actually get addressed by the host.
I will say please read reviews because it appears there were other guests with similar troubles.
Matias who is the unit property is from out of state and has two sister siblings – Vanessa and her sister- are the points of contact in Florida. Matias was a bit slower from other hosts I have dealt with in responding to messages via the app and can be somewhat confusing. I sent a message Dec 11 and had to resend it again Dec 15th b/c I had not received a response to which he responded on 12/16. The directions you get via the app and what he tells you vary. It tells you to contact Vanessa via whats app then contact her direct. The info you receive once you book your stay talks about a $300 security cash deposit to be made directly to them - which after asking about it a couple times Matias indicated was not needed.
The listing is a bit outdated as well. What you see when you arrive furniture wise is not all that is in the unit. The living room/Dining room furniture is different. Pictures of the second bath room were missing. One of the bedrooms is missing a bed in the picture. As each bedroom has 2 beds. The unit was clean – he does have a great cleaning crew BUT with that said there are things that truly need to be addressed. And after reading previous reviews, other guests felt the same way. Before check out, I reached out to Matias via the app indicating there were some concerning conditions. We ran into an A/C problem during the stay. The last 2 nights were hot. We reached out to Vanessa whom replied she would have someone come check it out and to turn the A/C units On/Off 3 times. We did that but no one ever came. I sent the following message to Matias:
Matias, I know you don’t reside here and Vanessa and her sister help you with your rental properties…but there were some things I wanted to bring to your attention with pictures of this unit we are vacating tomorrow.
First allow me to say condo was very clean! Your cleaning staff do great.
Myrna did a great check in.
The evening staff here at the condos was extremely rude. She is an older woman with white hair.
The morning gentleman at the desk told my sister we could provide our licenses for check in once we had settled in from our late flight.
This woman needs help in customer service.
But some conditions truly need to be addressed.
We had contacted Vanessa yesterday about problems with the AC after spending 2 restless hot nights and she instructed me to turn the units on/off three times.
She told me she had called a technician and I never heard back about a tech coming by to check the ac. There is something wrong with the AC. It works sometimes by cooling and then doesn’t.
Also whenever someone showers since their is no ventilation the entire unit gets hot.
The pictures in the listing are a bit outdated. I am sending you some pictures I think you should be aware of.
The walls and ceilings throughout the unit have a black coloring to them.
That second shower tub is flaky.
There is an electrical outlets out of the wall.
Painting really should be considered.
Theres rusting in the bathroom.
One of the bedroom knobs is sorta off.
Walls patches that well not covered very well.
One Bedroom blind is off track.
Along with pictures.
He replied back thanking me and that he would reach out to the admin of the building to address the things mentioned. He stated he could not see the pictures. I asked him for an email address to forward them but he
never provided me one. I sent the same message and all the pictures to Vanessa.
And that was that.
Amenities wise they had practically everything you could think of to need during your stay. Pantry/grocery items. We cooked/we ate/we drank. They had a playpen/boogie boards (tho 1 was broken)/beach chairs (one very rusted)/and coolers to use.
When you are planning a family vacation out of state and with so many travel complications as of late, communication is vital. In addition, there are various people handling this property. The host, and two additional ladies who we learned of about 2 days prior to our arrival. This makes for a lot of confusion and their response time also leaves much to be desired.
The management team of the building at the time of check in and departure is very rude. You do not get a very cozy vacation feeling when arriving. There are a lot rules to be followed by the building. Ex- Use of different elevator when arriving and departing with luggage, or groceries/valet is mandatory at a fee, in order to access the amenities of the building fobs need to be purchased but they do not work at the gym due to Covid restrictions.
The condo was very clean at the time of arrival. Their cleaning crew does a very good job but the condo in itself is dated. After having been there a couple days and at the beach, I tell you his cleaning crew does such a good job there was not a spec of sand when we checked in on those floors!
Check out instructions are also very limited – if you don’t ask – you don’t get told. Key Fobs are to be left inside the unit upon check out. The gym is limited to 4 people at