Although we didn't meet Eric, he was very responsive and check in and out were a breeze. I loved the tropical island theme complete with beautiful plants and landscaping. The open air kitchen and living area had a very nice view of the pool. Everything was clean and we had everything we needed. The location is also very convenient to the Fort Lauderdale/Hollywood airport. This was a wonderful way to start our vacation to Puerto Rico and I look forward to staying here again if in the area. Lovely experience!