Misleading that you are actually at the W. They charge hotel resort fees but provide no service or experience like you are at the hotel. (for example, no room service, no towel or maid service, etc.) I needed a crib for my 1 year old and it took 2 days to be provided. Not unreasonable to ask for a crib while staying at a high end resort. Also Vacasa is a 3rd party outsourcing middle man. So you are not sure if the W or the actual owner or Vacasa is your best contact to escalate any issues. Also, the room was ready by 2:30 but they made us wait until exactly 4:01PM to release the keys because Vacasa was too lazy to notify the front desk.