This trip was a cousin's trip - bringing families together for a few days to catch-up and play with the kids. We were excited to find a place that had lots of games like air hockey, pool, pop a shot basketball. We paid $2k+ per night for what looked like a luxurious getaway where we could enjoy ourselves.
Instead, this is what we got:
-unusable wifi (we were told at one point that they never guaranteed "fast wifi")
-massively stained couches
-shower that didn't drain
-stove that didn't turn on
-damage on game amenities that made them unusable
-a very aggressive concierge named JC that texted me the day before check-in with unexpected rules, including a $1000/hr fee for checkout after 10:15am. he then continued to repeatedly spam text me to accept these rules
To their credit, JC & co fixed most of the issues, but not without some aggressive discussion. At this price point, these issues should be handled before check-in.