This was our first airbnb experience. I was not sure what to expect or do since it isn't the modern hotel service we've become accustomed to. Responses were fast. I needed clarification on the parking spot. It's in the main driveway. Not a huge deal, but just noting it for future travelers. Outside of checking in, we had no follow up or contact with the host. We stayed for 4 nights. The towels were not changed out but that could be my fault for not asking for clean towels. We ended up using the same towels each day. Again, not knowing what the expectations were. The unit was clean, very quiet, Safe and stylish. Definitely a great value for what you get. I'd love to stay again in the future. 4 out of 5 stars. With such a steep cleaning fee I was expecting a towel change out at least once.