Our experience was perfect from start to finish. Hugo replied immediately when I booked the rental. A couple of days before our arrival, Patricia contacted us to let us know she'd meet us for check-in. On the day of arrival, she was super kind, understanding, and flexible. The apartment was super clean with stunning panoramic views-- beyond our expectations! The kitchen was very well-stocked; we prepared great breakfasts in the mornings and ate outside on the balcony- amaazing! We had no problems with the elevator (stayed Wed-Sat) other than Friday night when we waited maybe 10 minutes but that's due to check ins/check outs/Terrazas on the pool level is very popular. I loved the diverse, classy background of guests and the vibe of it all was fabulous. The valet was mostly okay. All in all, our experience was excellent. We will most definitely return soon (hopefully annually)!