Kirill is a very helpful guy and reacts promptly.
He even offered us two baby cribs as we were travelling with two babies!
We had a big issue with the check in. This service is provided by the hotel front desk. They booked another person into the apartment by mistake. We had to wait over 2 hours to get in. Kirill came by and helped us.
The hotel offered us free valet parking and one day complimentary breakfast as an excuse.
In the end valet parking was not for free. Nobody reacted up to know on my messages, but Kirill is helping us even though it was not his fault. Just great!
Customer service of the hotel is unfortunately horrible. They didn’t even know the timetable for the complimentary shuttles, because they ran out of paper...
If this would be a review for the hotel I would give 1 star, but as this is a review for the host I am giving a a very good review, because he is very helpful in all issues we have and I can recommend him as host 100%!!
If you want to go there, better book with him (not with the hotel)!!