It is a very nice place overall, however the guest experience left a lot lacking. It is a shame because it didn't need to be that way.
Specifically it seems that there is a battle between the condo/hotel management and the individual owners. If the individual owner handles their own management (AirBNB, etc), then the hotel treats the guests like second class citizens. And then our host in particular, as we had issues arise they deferred to the hotel management, however the hotel management would see that this is AirBNB and not offer any help. It was unfortunate that we spent good money to get put in between this bad relationship.
Other items that were disappointing:
1. Floors were swept but had dirt marks all over them that needed mopped. We told the host on day 2 because day 1 we had key problems and just needed to get settled in. The host said we should have told them on day 2. Nothing was ever done about the filthily floors.
2. Only Enough toilet paper for 1-2 days (2 partial rolls in the bathrooms for 5 people). Hotel wouldn't give us more because "airBnb" unit and the host told us that we were on our own until we flipped out on them. We didn't have a car or any easy access and the listing did not make it clear. If we were staying 2-4 weeks then I understand, but it was a short trip. They should provide $5-10 worth of toilet paper when paying thousands to stay for a few days.
3. One roll of paper towels. Same issue as above.
4. Four towels total for 5 people. They knew who was staying and the same issue as above with management at the hotel.
5. A shower that leaked water all over the floor because of poor tile work that sloped the wrong way. The grout was also full of mildew.
6. Broken AC for 2 days of our stay. The filter was jammed full of dust and hair, which may have caused the other problems with it not working.
7. Most annoying of all. The locks/keys that don’t work. This was 100% the fault of the hotel management and not on the host. But we had to wait in long elevator lines countless times with kids who were wet coming back from the pool or beach only to arrive at our room with a key that did not work. This happened to a bunch of the guests of the hotel as it was a constant topic of conversation in the elevators and hallways. And no it was not caused by us putting the keys next to our phones. We are experienced travelers and know how to do this. The hotel admitted that they had a problem with their system software, but never did anything to make it right by their guests who were inconvenienced by this.
8. Phones that don’t work in the room so we were not able to call the front desk or anybody else for anything. We had to ride the elevator down 28 floors and often take 30-60 minutes to resolve the slightest issue.
9. Outlets and lights in the unit that didn't work.
10. Being treated like second class citizens from the hotel staff
11. Issues ignored or really delayed responses from the owner/host.
12. Only 1 bar food style restaurant there that had 40+ minute waits with limited options but outside food was prohibited. So this was not convenient with kids or trying to have options.
13. Late check out fees were advertised as $25/hr, but the host only gave me the option to book a full extra day even though it was clearly listed as $25/hr up to 3pm checkout then full day. But I had minimal options because I didn't want more problems with the hotel & host treating us poorly.
We would not stay again.