I joined my group of girls for my bachelorette party . We booked months in advance and leading up to the arrival date had a difficult time contacting our host . 2 days before travel I had then reached out to Airbnb to have them send a timed reply message so I could make other arrangements if the host failed to back to me in 24 hours .Only after calling Jessica , Airbnb, and The Hyde front desk, did our group feel comfortable to keep our plans . Later the next day we did get a general response back with confirmation check in .
When checking in at the front desk had also seemed annoyed that we had a problem contacting Jessica . As this must be something they hear complaints about often . Other things to mention would be the cleanliness of our room , inside was ok , but the balcony was gross . We ended up moping outdoors ourselves.
Overall we had fun this trip because we did not spend much time in our room. We did need to contact the property manager and he helped with some issues we had with a balcony door nob and a toilet with low water pressure. Just keep in mind how much time you may spend waiting for the elevators as there are only 4 that service over 35 floors as mentioned in other reviews .