Adlene was a great host. If I messaged him, he replied and took care of any issues. The views were beautiful and the location was great. The pool area was awesome, but very crowded. Get down there by at least 10:00 to get a chair (at least during the busy season). One of the issues we had was the elevator. Four elevators for that big of a facility are not enough. Also, one of the elevators was not working part of the time. On our way to checkout, we waited on the elevator for 45 min. The stairs aren’t really an option from the 39th floor with luggage. Also, the beach chairs and umbrella are a little walk on the beach from the hotel. I was under the impression that they would be right in front of our place. It would be nice if they would give you the coupons for the chairs at check-in and explain the process. Again, the place was beautiful and Adlene was great. I have no complaints about the unit itself or Adlene’s attentiveness. A lot of these issues are out of his control and need to be addressed by the management.