Carol made me feel welcome from the moment I reserved this beautiful ocean front condo. She sent all information needed to access the condo beforehand. Upon arriving we found a nice tray of snacks and welcome note. The condo was in great condition, just as it appeared in the pictures. Carol was available for questions throughout our stay and was proactive in addressing a potential TV/Internet outage due to a utility upgrade. I would note the beds are very firm/hard. While I was able to sleep on it, my husband ended up sleeping on the couch. A mattress pad/topper would easily address that. I would highly recommend this condo and we would absolutely stay there again.