The home was beautiful and a lot of toys/books for kids. Our stay however was far from ideal.
I’m hoping our experience is a one off and the hosts are now better equipped. Airbnb customer support did nothing and charged us an exorbitant amount despite the issues. We were traveling with a toddler too.
1. No gas - The stove couldn’t be turned on nor did we have hot water. Turns out there was a gas valve somewhere outdoors that needed to be turned on. The host or the Airbnb owners had no clue where it was, made us look around. Wouldn’t come the same night to resolve despite how bad the situation was. The host resolved next morning. Pretty quickly (but didn’t know the night before how quick the solve would be). It appears the host nor the Airbnb owners have taken the time to know the property.
2. There was bird poop all around the pool. Not fresh. It looked like it had not been cleaned in days. The host asked us to clean it and then charged us the entire cleaning fee!!