We only met Bill during our stay, which was absolutely fine! He was friendly and helpful, informative and funny! The coffee and danishes in the morning were amazing.
We unfortunately didn't get to use the pool (it was freezing) but the pool area is beautiful and relaxing-- but bring bug spray!
The only thing I would have to say is that sometimes the lights were left on outside and the dogs barked a fair amount so that could bother other people but we found it was fine. Definitely would go there again!!!