The house was very very beautiful but some things were just not cleaned properly. We spilled water near the stove and went to wipe it up and it was like nobody every wipes the cracks of the stove there was sunflower seed underneath it was just nasty. No way the stove should be like that when you go to wipe up the water you spilt and try to make sure nothing seeped through the cracks. The refrigerator had a couple missed spots and needed to be cleaned a little better also. We went to sweep the floor to try and mop up a spill and the floors were even filthy. The cleaning needs to be done a lot better for this big house. Many places were dirty and I was tired of saying something because All the host said was do you want the cleaning lady to come, but we’ve already cleaned the spots that we’re dirty so she would be coming for no reason. There was no communication or warning about the bathroom with the knob that is broken and just spins around, so for the first couple of night some family had to take cold showers trying to figure out how to work it. We were given 1 paper towel roll for the whole 6 day stay so of course I had to ask for more and instead of the host saying “oh I’m so sorry we will bring you paper towels immediately”. The host says there should be some above the refrigerator like we must not be looking then proceeds to send a picture of 2 rolls the cleaning lady came by to drop off because there was NONE. We didn’t have any washcloths had to ask about those also and was told that was not stated in the list of items we give out yet the cleaning lady forgot to provide them and remembered so she left them at the table near the front door. Apology is the number one thing I would expect no matter what situation then a plan to fix it and I did not get no apology for the house not being cleaned when I sent pictures it was the total opposite almost like accusing us of making the dirt when we weren’t there long enough to have done the dirt. Pool never heated up I think that may be broken we tried several times and never got a warm pool. The rooms need ceiling fans especially during the summer, the ac works very well throughout the house just not in the bedrooms everyone complained about waking up sweating. Overall the house is lovely and if I got better responses from the host about stuff not being cleaned then maybe our stay would have been just a lil better. I provided pictures I even have videos of dirty things that could be avoided if the cleaning ladies just clean more thoroughly. I would love to receive a cleaning fee back for the amount of cleaning we’ve done on our trip.