We booked this 2 bedroom with another couple to go to our friends wedding where everyone else was also staying at the W FLL.
To start off, after I initially booked this place 8 months in advance and after I got the confirmation, I got a note from the Host saying there could be a chance he would cancel my reservation if he "happens to get some type of annual rental"…
The day of our arrival, our other couple friends arrived before we did on the Monday afternoon of our 1st day and checked-in just fine; but after going out on the balcony they saw what looked like dried VOMIT and dirty paper towels and an opened water bottle that all had not been cleaned prior to arrival. They called the Front Desk and asked for someone to come clean it but were told that is the Host's responsibility. They told me about it so I contacted the Host and he said it was the "responsibility of the hotel" to clean it up. Someone finally came out the next morning to clean up.
On the 2nd day (Tuesday) around 2pm, our wives were in the place and LOUD DRILLING starting happening in the unit above ours. They called the Front Desk and were told that the unit above ours was re-doing the floors and that the noise should only last "a day or 2 at most". The noise was still going on when we left for a wedding event at 4:30pm.
On the 3rd day (Wednesday) at EXACTLY 9:01am ET, the DRILLING started again in the unit above ours. I contacted the Host to notify him of the noise. He said he "had no idea of the work going on at any point before our arrival" until I told him about it; but the Front Desk claims they sent out notice to everyone of the work that was being done to the unit above ours prior to it beginning. The DRILLING was still going on as of 5:45pm when we left to go to the wedding.
The Host said he talked to the Resident manager and the only thing they would do for us is refund our ENTIRE Resort Fees ($35/day) for the inconvenience.
On the 4th day (Thursday) the DRILLING started at 9:15am and lasted until about 5pm again.
I messaged the Host again on Thursday and told him the DRILLING was still on-going and his only offer to me was an apology and his cell phone number and that he would "do his best to make it up to me if I decided to come back at a future date"…
On the last day (Friday) we checked out of the room before 9am so we do not know if they had completed the work above us or not. When I went to checkout, the Front Desk person said in the notes they would only refund us HALF the Resort Fees. This has yet to be resolved.
The only thing I have left to say is that I will not be coming back and staying at this property again and hopefully your experience will be better than ours.