The landlord special is what I’d call this. Layers of paint on the walls, cheap furniture and minimal effort put into this unit.
I’d start by saying the property itself isn’t well maintained. The front yard is riddled with sand spurs- my son couldn’t even play out front, the coconut trees aren’t kept up with. There were falling coconuts right out front where you park. One almost hit us on the head when we were leaving. A major liability.
Communication during check in was smooth.
The unit itself wasn’t clean. The floors were filthy, the rug hadn’t been vacuumed, the couch has stains…etc. There is next to nothing inside the unit. The bare minimum is given. A couple dishes, one roll of paper towels, two rolls of toilet paper and no trash bags.
The main reason I booked this unit is the pool featured. We get there and it looks like a crime scene. It’s blocked off by caution tape. It’s half drained and not open. Upon reaching out to the property manager, he blames city for having to wait on an auditor come and check to make sure they’re in compliance…. I shouldn’t even know that. Rather than letting me know in advance, they let me find out on my own and place the blame on someone else. The pool has BEEN closed and they had every opportunity to notify me and they chose not to. They denied my partial refund I requested until I said I would take it up with Airbnb myself. I never received another response from them. At 12:35am I get a call from Airbnb support stating they would offer $39 off for my inconvenience. I paid almost $400 for this place and the pool was the main amenity I booked this for. It was an acceptable resolution and it didn’t even come from them directly.
Needless to say, I’m extremely disappointed with my stay and I have yet to receive a response from the company regarding any refund.