Upon check in the room did not match the pictures that were posted on the Airbnb website. When booking this Airbnb half of the reason we were booking it was because of the breathtaking views out of the floor to ceiling windows surrounding the bed. The room was the opposite. Dark and the layout to me didn’t make sense. You weren’t able to watch tv while laying in bed because the tv was on the other side of the wall in the “living room” area. The apartment looked like it wasn’t cleaned prior to us getting there (film and leftover food crusted onto the stovetop) the bathroom was dirty and had one of my biggest pet peeves…a shower curtain…meanwhile on the website it shows glass shower doors. Just wasn’t what i had expected after specifically booking this because of the pictures. Another thing is they don’t tell you that the train goes right by the rooms instead they had earplugs on each nightstand and after putting 2 and 2 together we figured it out. That’s something that should be disclosed when booking and confirming a reservation. Along with the space that you WILL be staying in if it’s not going to match the pictures on the website.
I will say the Sonder has excellent customer service and they responded very fast. After voicing my frustrations they genuinely listened to what i had to say and even compensated me for the frustrations. Customer service is unmatchable. Location is incredible. Space is good for the price. Sonders Amenities, especially the pool make the whole thing worth it.
So yes my experience with my room wasn’t as planned but it turned out to be very nice and I’m looking forward to giving the Sonder hotel another chance.