Indoor space and location are as listed - not far from beaches and 3 separate rooms with 2 full bathrooms.
Outdoor amenities is being FALSELY ADVERTISED. In MAY, I booked this property for my family for Aug 4-8. On AUGUST 2nd at 7:50PM, I received a note from Fernando stating that unfortunately the hot tub isn't working and the parts for repair would take a long time to receive so it wouldn't be in use during our stay. The hot tub was filled with green standing water and it's obvious that it had been out of service for quite some time.
Secondly, the outdoor TV was not working. We tried on our own to get it working and I reached out and Paula replied that an HDMI cable and Xfinity box would need to be brought outside - this did not resolve the issue. Paula called and talked to my fiance and gave him the same instructions - still no working TV. We even tried a different cord with no success. When Paula reached out the night before check-out to find out if anything had been damaged and to see if we would be vacating earlier than check-out to allow for another guest to check-in early (although she declined my request to do so), I told her I was disappointed that the 2/3 (the pool was the only thing in working condition) of the ADVERTISED outdoor amenities were not working during my stay. The outdoor area is what sells the house and what makes it worth the asking price. In reading past reviews that were left AFTER my booking, it was obvious that the hot tub has not worked for months, yet they waited until less than 48 hours to notify me that this wasn't the case. Paula was dismissive and rude. Instead of being apologetic, she told me that I was made aware of the non-working hot tub before my arrival - KNOW THAT I WAS BEYOND MY TIME TO CANCEL AND THE DIFFICULTIES THAT WOULD HAVE COME WITH FINDING A PROPERTY LAST MINUTE IN A PANDEMIC. She also asked why I didn't follow up with her yet again with a 3rd attempt to get the TV working. Who's the customer here? I paid in full and followed all of their rules - I upheld my end of the deal. She stated that she has a clear conscious - I'm not sure how knowing she's promoting this amazing outdoor space that is in sub par condition. She provided crappy customer service and bamboozled me out of what was advertised. That's a breach of contract in my eyes.