I am trying to upload all the photos of the text messages between myself and WVR but there is no option here to do that.
They basically said disclosure of the construction wasn’t necessary. They never disclosed the pounding construction noise starting early in the morning all throughout the day.
I am currently in the process of hiring an attorney as they didn’t even offer a partial refund. I have all messages saved and horrific construction noise recorded. What misery this caused to my stay and my wife’s. What a waste of money.
I sent this message below to the owner but no response which made matters even worse.
“I have been going back and forth on text with WVR therefore I wanted to also respond via this channel therefore you can receive our message directly.”
“The noise has really affected our stay. We could not host family breakfast or lunch on the balcony because of the piercing constant noise and my pregnant wife can not sleep in past early hours of morning due to the construction noise (they start at different times) and it certainly is before 8. And even if it were 8am, that would never have worked for us. We came here to rest and unwind. For some guests, maybe the noise wouldn’t be an issue if they were in bed real early and up real early but we are here to rest. Everyone has different priorities. The lack of disclosure is upsetting because we would not have booked had we of known.
The 4am noise last night may have been city noise but certainly not the early hours construction noise that followed. We are very sensitive at this point.
My wife was crying two days in a row because she was so aggravated and tired which has a reverberating affect on the whole stay. I’m sure being pregnant doesn’t help with the emotions but the fact is the noise was the issue. Remember that we are coming from California and like to go out to dinner so when we finally get to sleep with the time difference adjustment before we know it we have the banging and crashing of the workers.”
“I understand that the construction is not your fault and out of your control but a warning of this would have been ideal so we could book elsewhere. Again, the main purpose of the stay was for rest.
The refund for the nights we did not stay offered yesterday stating we could leave was insulting. And then the further text correspondence stating the noise did not need to be disclosed was further disturbing. It’s Christmas time and we booked well in advance. How would we ever find something last minute, comparable, and on top of that move all our stuff.What should have been offered was a refund or a partial refund in the worst case scenario.
We have recorded the construction and taken pictures and time stamped everything as we want you and WVR to realize how this truly did affect us and that this is something that really caused anguish to our stay. When I get home I will be able to collate a compendium of data to corroborate our claims.”
“Finally, my wife and I think your place is beautiful and very well kept and it’s a shame under the circumstances that I have to write this email and we have been subject to this experience.
Generally, we are not ones to complain, without the construction, this would have been a heavenly experience. Tomorrow we will be departing untested.”
“I hope this message helps you and WVR understand where we are coming from as guests.”
Regards,
Alexander Wilson