I’ll preface this review by stating I stay in airbnbs monthly. There are great ones, there are not so great ones. This fits into the not so great category. Upon checking in, it was very clear the hotel staff treats Airbnb renters differently than hotel guests. They were unhelpful, failed to provide any information about the location, nearby shopping, etc.
upon entering the unit we immediately noticed it was dirty, full of fruit flies, and very very loud. Essentials were missing from the unit like liquid dish soap, cooking utensils, trash bags, along with hand and face towels. When I asked our host to provide these items, I was directed to the front desk. When I asked the front desk for these items, I was told this is the “hosts” responsibility. When I communicated this back to the host - I was basically told that they were there but I wasn’t looking hard enough. They sent me a photo proving items were in the unit, however it was not a photo of my unit because the items were not there. When I sent a photo back proving they weren’t there, the host stopped responding.
The unit is not close to much, unless you want to eat at the hotel. The fees aren’t listed accurately in the listing either. You will pay two cleaning fees, one for Airbnb and one upon checking out. You will also pay two occupancy fees, one for Airbnb and one for the hotel. I have asked for a better understanding of these fees and the host has not responded. It appears that the owner has hired a management company to work alongside the hotel for these private units, However the hotel doesn’t view these guests as their own guests. You cant even call the front desk from your room, the lines been disconnected.
The unit is right next to the bridge and you’ll hear the sirens from the bridge lifting up all day and late into the evening. If you’re looking for peace and relaxation next to the ocean, this is not the place. It’s not close to anything but Walmart and Publix
Lastly, there isn’t a working lock on the door. There was no point in letting management know as they wouldn’t have responded anyways.
These were all small issues, aside from the bugs and cleanliness, that could have been resolved had the host wanted to resolve them. Due to their poor communication and lack of customer service, I will never stay at a tempo property again.