Check-in was supposed to be at 3 PM. We arrived around 7 PM. Our first issue was the door code did not work. We were unable to get a hold of the host for almost 2 hours after our arrival, and was only contacted by her after we had to open a case with Airbnb. Airbnb then contacted her and only after then she got a hold of us with the correct door code. After gaining entry to the apartment, we discovered it had not been cleaned since the last tenants. There was dirty towels on the bathroom, floor, dirty bed linens, dirt and dog hair everywhere. Cigarettes lying on the windowsill, full trash, cans, a complete mess. After discovering this, and waiting until 11 PM, seven hours after our original check-in time, the cleaning people had arrived and somewhat tidied up. After they left there was still dog fur everywhere cigarette still lying on the windowsill and discovered there was no hot water in the shower. Definitely not a place to stay with a family. Zero out of 10 would not recommend.