DJ was communicative from the moment we signed up to use his apartment. They were very kind, helpful and responsive. It was very easy to get into the apartment with the code and come and go as we please. The neighborhood was quiet and we slept well the whole week we were there. Just know that the mattress is extremely soft! But that didn't prevent any of us from having a full night's sleep. We were there with our two children and they loved it. Every morning the first thing they did was look out the window toward the lake and see what birds were there: ducks, ibises, etc... This apartment was just what we needed to be near our family who lives just 5 minutes away. We might well be back in future years!