Shelley was very organized, we got all the details about the stay, address, direction, lock codes, WiFi info etc a week ahead of time which reduced a lot of anxiety. The house is very nice in a quiet residential neighborhood, yet close to many facilities. Everything in the house looked brand new, extremely well kept with comfortable furniture in every room. Hosts had left some refreshments for us to snack on when we got in. There were a couple of maintenance issues, however when contacted the staff immediately fixed it with sincere apologies. We loved staying at this house and would do so again when we are back next year.