I checked in 30 minutes late, because the roof had a leaking, the host didn’t relocate me for two days, Just after I asked for refund, they moved me to the next apartment, which was more spacious and better. I was also given a number to call for any other problem. I was happy and I felt I can trust my host. Since they moved me to a better place, I also withdrew my claim.
It was until the fridge stopped working properly, it froze all my vegetables and salads, even the milk was frozen. I tried that number but someone texted me back that i” it is a wrong number”!
I contacted the host through Airbnb messaging and waited till tomorrow with no answer, finally they sent someone who was a nice guy, he talked to the host and they brought a small fridge for me.
Later they sent me a message that it is cool of me to give them five stars and they would do the same. They also provides a direct number to call for a special price. I needed a new reservation for the next Sunday, I texted that number, my texts was read but I got no response!
I feel offended by the way the host treated me, I don’t feel they are honest.
I do understand that leaking and broken fridge are just accidents and no one has control on it. But communication is a different story.