Dont usually ever write reviews, but this host made this hands down the worst stay I've ever experienced and felt like I had no choice. Prior to check-in I messaged the host to make sure that there was a laundry machine in the unit or building I can use. He assured me that there was one on the floor of the unit I can use. Once I got there I found out that there wasn't so had to travel with all my clothes to a laundromat. When I messaged the host telling him that there wasn't any laundry machine in the unit or the floor even though he included it in the listing description, he quickly removed it from his description and tried to convince me that I was seeing things and it was never included...when we literally had a written conversation about it being included prior to check in lol. Anyways, wasn't a big deal just very unprofessional and made me waste 2 hours at a laundromat missing my meetings that were scheduled.
But this is where things got really bad with this stay. On my 2nd night, theres a flood in my unit. An employee comes to check it out, and I show it to him. He gives me a bucket and leaves. 20 minutes later I am on my bed and this employee just walks into the room with absolutely no notice. I message the host letting him know of the situation. I come back dinner to find 4 guys in my room installing an industrial fan and machines. They went in to the room without my permission and without letting me know they would do so. I had valuables and stuff in my room and was obviously not happy about people that I dont know were just coming in and out of the apartment.
So I write to the host once again, telling him that people are walking in and out without permission, and add that there is a massive, extremely loud fan in the room that I couldn't sleep with. Hours later he answers me telling me that these men are allowed to walk in because it was an emergency. After emphasizing that I couldn't sleep with this machine, he finally messages me at 1am telling me that it's not safe to stay in the room and told me I have to leave the room and go to another unit, claiming that it's an "upgrade". So I pack up all my stuff, get a trolly at 1am, load up my stuff and go up to the new room. The room is far from an upgrade, in fact it is the exact same room..but a bit smaller lol. The next day I expressed to the host that I really was not satisfied with my stay due to all the events that occurred, and didn't even feel safe staying here with all these employees freely walking into the apartments. The host didn't answer us for the whole day and then when I went to the front desk and asked them for his number. They were very helpful finding it for me. I called Enrico and he seemed very taken back that I asked for his number. I tried to explain to him the situation and that I was trying to get in touch with him. He then went on asking me what I wanted from him and that he would do anything for me in this situation. I asked why not, and he said that he just doesn't care and doesn't have time for me. He then added that I'm lucky he didn't leave me on the street...after I paid to stay at his listing. We then went back and forth and he told me if I wanted I could check out a couple hours later than the regular check out time as his way of "compensating" me for the rough stay. I told him I didn't need his "late check out" to which he then said to stop bothering him and that he doesn't care before hanging up on me.
Enrico will probably answer this review with complete lies..because he's a liar. He makes things up in an attempt to discredit what you say. He told airbnb I was violent because I warned him that I rather not deal with airbnb for this issue but will if he doesn't make an effort to help a client that paid for his listing. I don't suggest booking with Enrico because you'll have problem after problem throughout the whole stay.