Downtown location is great and rooms are clean. Those are probably the only 2 positive things I can mention
I always look to be complimentary and leave good reviews at Airbnb because I know it's not easy to own and manage a property rental, but in good conscience there's no way I can do that.
BEWARE Rentars
1. the view from the picture will most likely not be the view or room layout. we thought we would have an open concept room with a similar view. we had a different layout room sitting parallel to a train Rail that ran all day and all night. Sonder even has to leave ear plugs because the noise is so bad when trying to sleep. the bed even shook a bit when the trains would pass by.
2. Random in unit fire alarms would go off with no notice. we were awoken by bright flashing lights at 930am. when I called to complain I was nonchalantly told that the building does regular maintenance and that this is normal. Unacceptable. I got a small percentage discount but it's not worth it
3 Pool was out of commission with not eta or urgency to get it back working
4. Elevator was broken. only 2 small elevators for tons of people coming and going. BE prepared to walk the stairs alot
5. like mentioned. the room is clean, but being objective these might have been the most course sheets that I've ever slept in.
6. don't waste time chatting with customer service on the messaging chat. it's outsourced and they won't be able to help. all they will do is create a case. Call the support #. The people in support were generally pleasant but when I complained about the pool it was an automatic concept to offer a discount. As soon as the pool was out of commission, sonder should be contacting customers by phone offering full refund or a discount for the major inconvenience. If I wouldn't have said anything nothing would have happened which is a wild concept to me.
Overall for the price point I would not recommend dealing with all that headache. If the price point came down then I could see the appeal of dealing with it and enjoying the FLL location