Guillermo was very responsive. The room was clean. I did have to ask him to come spray for critters as we had a few of run ins with bugs and the biggest centipede during our stay. I don't think that actually happened. There needed to be better outdoor lighting. I arrived late at night and couldn't see the address easily. As a female it was a bit scary because the entrance is through a tall wooden gate on the side of the building with a tricky access point and you kind of can't see what's on the other side.