Chet was very professional and helpful with the arrangements regarding the Airbnb rental of his property.

When I arrived (Day One) with my guests’ midafternoon, we discovered that during our walkthrough there were numerous bugs and flies on the children’s bunk beds and hundreds of dead flies in the game room on the floor. The flies continuously disrupted our meals throughout the day and we had to purchase our own bug spray to remedy the problem.

Early the next morning (Day Two), I called the phone number provided by Chet in case I needed any assistance, he advised that he and his staff would be monitoring that number during my stay; however, no one answered my call. As a result, I sent a text to the number Chet provided, but received no response. I waited about three hours and sent another text and someone finally responded.

I advised Chet’s customer representative that the pool pump was not working, which created algae and dirt at the bottom of pool. Also, based on the amount of debris in the pool and patio area, it was obvious no one cleaned before my scheduled visit. I asked for a pool brush so I could attempt to clean the pool myself. The representative stated he would send someone over tomorrow to service the pool, and that the pool brush was on the right side of the house, next to the kid’s playground area. My guests and I checked the playground area and small shed for a pool brush and found nothing. As a result, I texted photos of the playground area and shed proofing no existence of a pool brush.

The Pool Guy arrived (Day Three) and installed a new pool filter. The pool filter was black, full of dirt, and looked like it had not been changed all year. He had to add the needed chemicals to clean the pool due to algae build up, he fixed the pool pump, and vacuumed the entire bottom of the pool. The pool looks 100% better than it did on Day One. However, the chemicals will need at least 4 hours to mature which only gave my guests the ability to enjoy the pool for a couple of hours as we were checking out in the morning.

Overall, Chet was cordial and professional. I was happy to have such a spacious home to accommodate my guests. The disappointment was that this home was not thoroughly prepared, and yet claimed to be a luxurious rental. The fly and bug issue should not have happened especially when the owner advised that he would have his staff prepare the home prior to my guests and I arriving. It’s obvious that they did not do their job otherwise they would have seen all the dead flies and bugs on the bunk beds, and in the game room. The pool issue should have been resolved as the pool should have been maintained and examined prior to my guests and I arriving. It was more than obvious that the pool filter and pump was not working by the amount of algae, dirt and leaves that were in the pool. We did find a few roaches here and there but I guess that can be expected when you don’t have a clean home. To back this up, my guests and I took numerous pictures and video footage of everything that I described in my review not just to back up my claims if ever challenged, but to document our time together. All pictures and video footage have been archived and timestamped for our personal record keeping.