Communication was good since the response time was fairly quick. Finding the unit was pretty confusing and once I found it, the cleaning crew was still inside cleaning the unit at 7:15pm! Had I came at 4pm (standard check in time), the cleaning crew would have been in there until 7:15pm. That’s pretty crazy. The cleaning crew hurried out of the unit after I made contact with them and I was pretty upset to see that the unit was not cleaned properly. The walls in the unit were extremely dirty and the bathrooms did not smell clean. After taking pictures and sending them to the host, the response I got was a refund for the entire stay and that I would obviously have to leave. Coming all the way from Tallahassee and being told that is not a solution especially being that I had family with me. I would have to search for a last minute hotel.
I had to ask to have the cleaning company return to the unit to clean but they never showed up. I usually always leave a great review, but no one wants a unclean unit at all.