This house was very beautiful and accommodated our needs. They provided several necessary household items and even left a housewarming wine bottle for us which we appreciated! However, one major issue upon arrival was that we noticed multiple roaches in the kitchen. The hosts asked us to bring any issues to their attention so of course we did. We sent them multiple pictures of the roaches and kindly asked them to please take care of the problem immediately. Initially they were reluctant and got a little defensive saying that there was no infestation issue and that the rain had brought in the roaches. They mentioned that the house had been sprayed down on July 2nd so clearly this speaks truth that there was an ongoing infestation. We clarified how we harbored no malicious intent in bringing this to their attention and that we simply wanted to reach a resolution so they finally agreed to call pest control. The next morning I received a text stating what time pest control would arrive. However, I was not able to see it or respond to it until later that day when I woke up. Apparently, Fernando had allowed pest control in the house while we were asleep and none of us found out until after. Apart from not receiving a phone call upon their arrival, I realized the doorbell did not work either. This made me very uncomfortable because none of us were aware of their presence in the house while we were inside.After reaching out to Fernando he repeatedly argued that there was no one in the house when pest control was there. I first assumed it was a miscommunication between Fernando and the pest control crew but there was no reason for his first assumption to be that I was lying about being inside the house. He called back admitting that the tech was allegedly not aware of our presence in the house. Although it may have been a mistake made from pest control, Fernando’s communication addressing it was pretty unprofessional. All in all, I found it very odd that the 4 people in the house (including myself) did not hear anyone come in that morning and considering the fact that there were also no baits to be found anywhere around the house (as Fernando had stated was done by pest control) - we can only assume that they were never there or if they were, they clearly did the bare minimum. At this point, communicating with them felt exhausting so I decided to let the issue rest and enjoyed the rest of my vacation.