While the property and space is beautiful, our room wasn’t clean upon arrival. There was hair everywhere, dirty towels, dirty bedding, piles of trash. After calling, it took an hour and a half and multiple phone calls and text messages only to be told that no one would be coming to clean the room or even give us clean sheets. After this, an employee told us a housekeeper was on their way. Then we found out there wasn’t a housekeeper but actually a nice friend of the manager who came and gave us a stack of towels and sheets. All in all, it took over three hours total of us waiting before he arrived. He let us into the cleaning closet and we cleaned the room ourselves, which took an hour. The manager was very kind apologetic and gave us a significant partial refund, but unfortunately our stay was already fully ruined. Miscommunications between staff seemed to be the crux of the issue. It seems the location would have been lovely had it been cleaned and had we received accurate and timely communication.