The check in process was very smooth and quick. I was really impressed because my family and I were so tired from the airport. The room was great, beds were comfy but the room needed a couple minor updates. Location of the hotel was amazing. Customer service was great, I liked how they text me daily to check in on how my stay was going. Housekeeping (Jeanette) was great, she brought fresh towels and replenished the bottled water.