Worst experience we ever had!
We came here on Xmas Eve and Miami had a few days of cold weather. The heat was not working. I took them 3 days to fix the issue by at which point it already got warm out.
The cleaning crew did a horrible job. Floors were dirty. We moved over a coffee table and there was a huge dirty mark on the floor.
The lock on the door is terrible. The handle fell off and the lock itself keeps jamming each time.
The apartment is on 30th floor, and there is only 1 elevator that goes up on this section to the 41st floor. You can wait for it for days….
Check out day… the hosts assistant sends us a whole “to do list” and asks for a video of the place! Seriously???
The pool has a reserved section for owners and the security walks around like the Geztapo making sure we don’t sit there. Pool area is very small and hardly any space to sit.
Absolutely ridiculous! I would never stay in this building or with Marcelo again
Please consider this review before staying here!