The building staff is rude. They give blank stares and avoid talking as much as possible. We had issues with our room keys and parking ticket. The order to fix these issues was submitted long after we reported the problem, so I was stuck waiting outside of the room until after 11PM on my birthday. Ekaterina, the host, is amazing, though. She was quick to respond, and if the staff did not take care of us, she quickly called to have things in order. The view is amazing and the room is very neat. You will enjoy this stay. Just make sure to notify Ekaterina if you have any issues with staff, and she will take great care of you.