If you want to enjoy a clean and fresh home. Do not stay here!!!! Save yourself from getting disappointed.
1. Place is filthy. Floors, couch & walls are dirty.
2. Oven knob is broken ( when I went to report it the Hyde, the managers told me this is not the first complaint about the oven being broken for over a month now , other guest has complained as well ) so if you plan on using the oven. Forget about it. You can’t.
3. Living room tv does not work.
4. Their were no paper towels, dish washing soap or mop. (Mop was very much needed)
5. Tub in master bedroom was clogged up with dirty water.
6. Master bedroom sink clogs up as well.
7. Master bedroom water does not get hot.
8. For the amount spent this place was a nightmare!!
9. My kids feet got so black & dirty from walking on that floor I knew this place unsanitary.
10. Wash clothes smelled like mildew
11. Pillow case had eyeliner on it. So I knew they didn’t wash the sheets.
You would think with everything going on they would be extra sanitary. That definitely was not the case.
It’s like the previous guest left and they just made the beds over and wipe the counters. No fresh smell.
Yes I reached out to the host before reaching out to Airbnb. I Explained our frustration. & He basically said there was nothing he can do about it until Tuesday (we booked from friday-Monday) because his other units were occupied and that I can check out if I didn’t like the place. Very unprofessional. No accommodation what’s so ever.
The hotel itself is very nice. If I were to ever step foot at the Hyde. I would do it through them. Because With the crazy added fees you have to pay once you check in it pretty much turns to be about the same.
You can’t use the staff. Staff told us they are unable to help us because we booked through a private owner. So kiss the asking for “extra towels” goodbye.
Getting on and off the elevators wasn’t too bad because we were on the third floor. Thank goodness because the wait sucked.
Listen, if you want a smooth comfortable stay and host that actually care about his property & your experience. I wouldn’t stay here. I never wrote a bad review before. I wish I didn’t ignore the previous review...
Yes Pictures are nice. Those pics must be from the actual Hyde website because in Reality it’s dirty and not fully equipped. I wish I could attach pictures. But don’t say I didn’t warn ya! Because You’ll end up just like me on the phone with customer service. Telling them how this place ruined your trip. Because it ruined my husbands first Father’s Day.