Prior to check in, everything seemed to go smoothly. Obviously the location is stellar and the walk to the beach would have been short. At check in, however, I found that the place had not been cleaned from the previous renter. There were used sheets and towels, dirty glasses, and the previous renters toiletries and trash still in the unit. After contacting the host, they said no cleaning crews would be available to clean up the unit, and said that I would have to cancel my reservation to get a refund. The back and forth to simply receive the refund from them was the real issue. When I went through the resolution center to cancel and request a refund, they ignored the request and replied to me stating I had to simply cancel the reservation, not through the resolution center and that they would initiate a refund after. I mentioned that when I went to cancel the reservation, I was brought to a confirmation page that said I wouldn’t be eligible for a refund due to their cancellation policy and showed a $0 refund total. They said to disregard that message and ensured I’d receive a full refund. Once I did that, they only refunded part of the cost, stating that they could not refund the taxes and fees and that I had to reach out to Airbnb for the rest of the refund. I reached out to Airbnb and was eventually told I would receive the rest of the refund through them. Overall, this was a horrible experience. I could have written off the unclean room, but the shady way they handled the refund process after was horrible.