Carlos was very quick to respond and was very accessible. He messaged me to check in, and gave me instructions. He also messaged me to let me know there would be some loud hammering as there was work being done around the house. The unit was very clean, and exactly what we needed. The backyard/shared pool space is very stylish and I wish we took advantage of it. We were only in town for a night to fly out the next day. If we're in the area again I would stay. Thanks!