We did a late reservation at 10 pm. We did not get the code to open the door until 11:29 pm. We were then awoken by extremely loud workers working on the exterior of the house at 8 am. We were then told someone would be working on the interior. Those people never showed. When I expressed how upset I was the owner offered for us to stay until 1 for a late checkout. Then at about 11 am a man and woman unlocked the door and came inside unannounced. They then apologized and said they did not know it was rented & that the owner was new to the Airbnb business. I found this whole experience unacceptable. We have stayed in many Airbnbs and have never had such a poor experience.