I was super bummed about this place. My mom and I were set to stay here for a few nights between Christmas and New Year’s, but our flights were cancelled at the last second on Christmas morning, with no flights available for days, literally until after our reservation. I tried to get in contact with the host to explain our situation and see if we could reschedule our trip or work out some kind of partial refund or credit towards another stay considering we were completely helpless, but he never got back to me. I had to contact customer support and even after that, he still ignored me. I’m sure it’s a great place and we would’ve loved to stay another time, but I’m very disappointed with how Michael chose to handle our situation, especially during the holiday season.