The condo was clean and as described. I was initially worried about all the rules; however, they were appreciated. Check in was a little difficult because of the time we arrived - the office for key fobs and wristbands is only open until 5pm. I was very appreciative that Agostina was diligent about getting the names of everyone in our group - that made the check in process the next morning smooth. Staff and security at The Tides were all friendly and welcoming. Agostina messaged a couple of times during our stay to check in on us, which was appreciated.