ResortShare was great to work with, the resort was not. The check-in process was hectic and upon arrival we were told that we were guaranteed a room, not the room we booked. They (front desk of the resort) tried to get us to stay at a location outside the gates of the resort in a room without some of the accommodations we booked for. While then have you go mingle with the resort salesman who try to sell you timeshares while they locate housekeeping to get a room cleaned. We checked in after 4, the check in time and was told we’d have an hour wait for our room. We ended up waiting 30 mins before they had the room we booked available. The room was nice and clean. We could not get housekeeping to give us new towels or coffee, we had to go to the front desk for that. Apparently they’re understaffed.
I let the hosts know of the check-in issues and they were very responsive to the feedback, refunded us a portion of our booking fee without us asking, and explained that there’s a disconnect between them and the resort which was helpful to know. I’d book with the hosts again but at a different location.