This was one of the most terrible experiences I had with Airbnb thus far. There’s only two elevators for 30 floor building which makes the wait especially with Covid extra long.I waited 30 minutes just to check in to only get upstairs to the dirty room and they were just now cleaning it check in time is at 4 PM I got there at 8 PM I was not able to enter the room until after 10 PM. Although it was a beautiful room with a beautiful view the room still has some hiccups even after being clean the TV did not work the lamp in the living room did not work there were still food residue on the sink candles the curtains weren’t working properly. Someone did come the next morning to fix the TV with that was it I was supposed to talk to someone for someone to help me I answer my questions no one never reached out they barely responded when I was reaching out to them during the whole stay sometimes he didn’t respond at all. They really need to work on their customer service skills. When you have the hiccups that I had it becomes a inconvenience and it could ruin the vacation so there’s something that they need to work on tremendously also I need more elevators in the building there’s 34s and two elevators that’s insane