This place itself was awesome. It was perfect for what I needed! I had sugery and it provided to perfect set up. It was in a quiet neighborhood with a great backyard area. Applicable parking. Venessa & Pete responded within a great time frame. The apartment was clean & provided the essentials. The only reason I rated 4 stars was because, I had just had sugery & made a mistake & locked myself out the door with the car keys inside (husband driving). I informed them and enclosed I had just sugery. They charged a overpriced fee to come unlock the door. To over charge someone who was already stressed for money due to unexpected events was a bit much. He came & turned a key to let us in, it took about 30mins. I understand paying for his time due to lock out, maybe $50-75 but the amount charged was ridiculously a lot.