Checked in at 11 PM Wednesday. Had to valet. $30/night. Whatever. First annoyance. Most valet staff were very kind. Then, we get to our room… I go to shower because I have to wake up in the morning to present my research at a conference… and realize we have not a single towel in our room. To top it off, my husband uses the restroom and our toilet doesn’t flush. I report it to the 24/7 support staff text number… they file a report for me. Then tell me it could take 36 hours to get towels????? Then I complained about that and another person told me that they’d send someone to fix toilet and bring towels early in the morning (I told them when I would be up). So cool, no shower or toilet before the conference. Next day I get a text 10 AM saying that my problems have been resolved. I go back to the room around 1 PM after I present at my conference and NOTHING WAS FIXED. No towels. No working toilet. So I once again contact the 24/7 support text line. File a new report and they tell me someone is on the way. Plot twist, I wait for 2 hours in the hotel room waiting for someone to arrive who was never really on the way. So I contacted Airbnb support. They reached out to the host and the host told them that they came and fixed the toilet. Never once came to the room. So Airbnb calls me and offers a full refund if I can’t get the problems resolved by the host in the next 45 minutes. Guess that was enough of a threat because that’s when we finally got people to come fix the toilet. Then we had to have the plumbers bring us towels to shower. We went 17 hours without towels or a working toilet in our hotel room and the staff at the hotel did not care at all. I do not recommend this place whatsoever. Terrible service. Thank GOD for Airbnb support team helping because they are the only reason anything got resolved. Clearly guests being unhappy or deprived of basic human needs doesn’t matter to the host hotel, but the threat of losing $500 does. STAY AWAY.