The space was not as expected it is essentially an updated motel to put it at best. We were offered an upgraded room to accommodate for the uncomfortableness and uncleanliness of our room which we initially accepted until after several hours of waiting and of course having left the initial room we were being told that we had to wait a few more hours. This was my partners actual birthday and the “accommodation “ became more of a stressful situation not having anywhere to get dressed and ready throughout the days events as it was 3pm with still no where to go. It was at this point that a young female staff member began to be taunting, disrespectful, laughing and condescending regarding the situation so much so that her fellow employee stopped her from talking to bring the situation back to where it had been. My partner tried to then handle the situation and the same outcome i began recording this encounter because the disrespect and unprofessionalism shown was unfathomable. The manager refused to come and speak with us at which point we decided to leave. No refunds for the remaining nights we did not stay no apologies rendered. We stayed one night checked out for the “accommodations” on my partner’s birthday and was disrespected, Inconvenienced and insulted after shutting our own businesses down. The spring hill suites was a delightful pleasure I suggest staying at an actual hotel if your looking at this place. Never Again!