Here are the facts:
The good facts are first-
1. Great communication.
2. Problems were addressed quickly.
3. Great pool area.
4. Pretty decent place.
5. Provided beach equipment, towels, toys, etc.
6. 3 bedrooms and 2 & 1/2 bathroom. There is no shower in the hallway bathroom.
7. 3 balconies
8. 2 parking spots in the gated area.
9. 2 adult bikes and 1 child bike provided.
10. Kid and infant friendly.
Items that were broken when arriving on property-
1. Master bedroom window shade
2. Mater bathroom shower head
3. Master bathroom towel bars
4. Ripped decorative pillows
5. Master bathroom shower light was not working.
6. Second bedroom fan light was not working.
7. Dinning room table drawers were broken and pieces were stick out dangerouslyfor small kids to get at.
8. One of the sliding door handles to open the door was completely broken off and stored in the closet.
9. Dryer was not drying anything.
10. Bikes had flat tires and they seemed to unaware of them.
Here's what I have to say:
It seems like a nice place from the pictures but the place doesn't look like the pictures anymore. There is old and missing information in the listing and the house manual. The cleaning and maintenance of the place is lacking a lot. For example, almost all the towels were wet when arriving that night because they probably didn't fix the dryer in the first place. Not everything was fixed, working, or even there as described by the listing or house manual. I have to say that in my opinion it is not worth the money I paid for it. Maybe after reading this review and showing all the things that were wrong, they will fix up the place in the future. When people are on vacation, we don't want to be in a place that needs to be fixed up while we are staying there. It felt like I was in my own home calling for maintenance and having handy men come in and out of my door. That's not my idea of a vacation. It would have been nice to not have to deal with all the problems.
Disclaimer: I know that there are people out there that break things and do not report it. I know that there are cleaning and maintenance/property management companies that aren't very good.
I can not give a raving review like the others. it would have been nice to get some kind of compensation for all the problems and troubles we had to deal with. Sorry Sean.