When I arrive at the resort it was about 2 hours early. This was the best part I was able to check in about 1 hour early. I had just returned from an 8 day cruise. I was appreciative for the early check in. When I arrived at the office I was told by office attendant that I would need to pay $150 security deposit in case of damages. He told me the money would be refunded the next day if there were no damages. There were none. I was there overnight waiting for my early morning flight home. I was there for less than 12 hours. When I arrived home and taking the office clerk at his word, I checked the my bank. To my dismay the money had not been reversed in my bank. The next day I called the resort to ask about the refund. The clerk said give it another day or so. Which I did. Still in 3 days “no refund “. I called and was told the funds would be returned and person on the phone said he would call the bank to set up refund. This situation happened on 2/15. Today is 2/24 still no refund. I called the resort every day to ask. I was told they were researching my refund. Yesterday I went to my bank to ask the charge be disputed. This is extremely inconvenient. I had to cancel my debt card and request a new number.
There is no excuse for this and I should not jump through hoops to get my money back. The room charge was $157 plus the $150 extra charge I could have stayed at a nice hotel on the beach
What a scammer. Still do not have the $150 in my bank.