We had a horrible experience staying here. Upon check in, the couch was dirty. Not such a big issue as we found some extra sheets and just draped it over so we could sit. What did upset us was when I opened the dishwasher and saw a couple roaches in there. I quickly let go the dishwasher door and it closed back and immediately reached out to cancel our reservation. Pamela responded right away and was surprised herself, but told us that there should be some stuff under the sink in the kitchen to get rid of it. Why would you have stuff to get rid of roaches if your places doesn't have roaches?? Anyway, I looked under the sink, and there was a can of RAID there...but it was almost empty! Why would it have been almost emptied if there are no roaches in the place?? Pamela said she would send her cleaning lady the next morning to clean for us, but cleaning wouldn't kill the roaches, so we declined that as a solution. We said we would stay the night and asked for our money back for the remaining nights of our reservation so we could go somewhere else. Pamela said that the cancellation policy wasn't flexible, but if we reached out to Airbnb, they might be able to do something for us. We called them and spoke to someone who told us to put in a request to change our reservation to check out the next day and to ask for a refund of the remaining nights, but that the host would have to accept those changes. He said they would reach out to her and then get back to us. A rep/incident manager from Airbnb emailed us soon after. They asked us for pictures, but we didn't have any. I told them I wasn't walking around with my phone expecting to see any roaches to take pictures of, so I didn't get one. When I opened the dishwasher again, they had already crawled away. Usually roaches just scatter and run once startled, so once the dishwasher closed, it just took off. I didn't know how to call it back so I could get a picture, so I was out of luck. Airbnb stated that they take their listings very seriously but after they spoke to the host, who was willing to resolve it by sending someone to fix the issue, they had to honor the host's cancellation policy, which was only 50% back of the remaining nights. Also they couldn't really help us any more than that because we didn't have any evidence to show there was a major issue with the listing. The host, of course, did not accept our reservation changes and we were forced to stay as we were not getting our money back. They also stated that if there were a spawn of roaches, then that would be a different story, but since that wasn't the case the hosts' cancellation policy stands as is. Which is funny too because the host made it seem like she didn't have any say in giving us back our money and that Airbnb would have to do it, but that wasn't the case at all. She refused to give us our money back and chose not to accept our reservation changes. The next day she confirmed if we were staying or leaving and also asked again about sending the cleaning lady. We told her no again, because that wouldn't kill the roaches. Then she said that the cleaning lady would spray down the place when she comes. Why would you spray down the place while we are staying there??? Of course I said that wouldn't work for us because we are still in the room and we have a 4 year old and it would be hazardous for us and our child to breath in that stuff. I explained that the only solution would be to let us leave so she could properly clean the place, but she didn't want to give us back our money. We didn't want to use any of the dishes at that point because who knows where roaches were crawling around, so we ended up having to get paper plates and flatware so we would just throw that away and not do any dishes. We couldn't cook anything either because we didn't want to use any dishes, let alone the dishwasher, so we had to go out to each or get stuff that could be microwaved. We got a place with a kitchen so we would cook, but we couldn't do that. The rest of out stay just got worse after that. The beds were very uncomfortable. I think the box spring and/or mattresses were very old because they made noise every time you moved on the bed. The bathroom tub didn't drain while we showered, so we only showered in the other bathroom stall. The smoke detectors (which were stated in the listing as being in the room) were disconnected and missing. When I mentioned this to Pamela, she told me she would change the listing because that wasn't supposed to say that. That blew my mind. The fire extinguishers were outside in the hallways, not inside the room. The apartment complex was a bit ghetto too. We felt very unsafe with the type of people that were living and visiting there. Some of the other owners had gated screen doors over their front door to keep them safe. People would be driving in the parking lot, then randomly stop and look out, and then just drive off. Not sure if they were looking for someone in particular, but it's very strange that this would happen very often as we were getting in and out of our car. Almost seemed like they were looking/waiting for their drug dealer. A few times when we were parking, it felt like people were watching us. The elevator is a little scary too because...