Mercedes's met us when we got there, gave us a tour and the key. The place is just as described and beautiful. They are very friendly. My oldest was graduating and they went above and beyond and got him a little something to say congrats. Any time we needed something they were able to accommodate us very quickly. We asked for a recommendation of somewhere to go to dinner they told us about an amazing restaurant not far from them. They also recommended for us to try Hollywood Beach instead of Hallandale and they were definitely correct. They know the area very well and can direct to wherever or whatever you may need or want. They made us feel very welcome and we will be back if we go back to Miami area.