My experiences so far on Airbnb have all been with an individual's room, guest house, or apartment/home. This was my first time renting from a property manager with a small hotel/motel and I was pleased to still receive the personal and frequent communication that is one of the main reasons I come to this site as opposed to a hotel booking site. Jacqueline was very accommodating with our last minute travel changes and after the stressful trip traveling down to Miami, I was happy to get a picture of my fiance smiling and in a nice, big comfy bed.