On arrival, there was no reservation listed. Host was not communicative during our stay when we had issues. The hotel manager got in touch, but we were never responded to about the incident. Check in is listed as 3pm, while the CHC says 4pm. We did not check in until after 7pm because the room wasn’t clean. We were told by the manager that they cannot control when privately owned rooms get cleaned. Poor customer service from the CHC overall. Many other families renting from other companies had the same issue. Housekeeping will not clean the room during your stay, so ask for extra supplies (towels, toilet paper, etc.) Great location and rooftop. However, the bar and food is very expensive for what you get. Water pressure in shower is bad unless you use cold water. Will not be returning.