The apartment itself is cute and as described in the photos - a cozy one bedroom. Everything in the apartment worked properly and the location is great for folks who want to stay in Hollywood.
The reason for the low rating was the check-in experience. We were flying from New York and looking to check in at 2am. We communicated that to Patricia who confirmed that's not a problem. When we got to the apartment we found it a total mess, it was obvious that no cleaning was done after the last tenants. Dirty bed sheets, towels and all. When we opened the app to message Patricia, we saw that she had messaged us a couple of hours earlier (midnight, right? while we were on the plane) apologizing that she had got the dates confused, and that that apartment hadn't been cleaned. Accordingly, she suggested us to stay somewhere else. Imagine our excitement to find the place in this situation and to receive this "helpful" message. Because it was Memorial Day, all the hotels were full and we couldn't find anywhere else. So we ended up sleeping on dirty bed sheets and not taking a shower after a long day and a flight (there weren't any clean ones to change). Next morning the cleaning lady came and provide us with fresh sheets and towels, but to say she cleaned the apartment would be very generous.
Patricia reached out to us and promised to make it up to us. However, we needed to chase her for that and her "making up to us" was simply not charging us for that night. We didn't have the energy to fight so we just let it go, but we were disappointed. Most likely it was just a one-time fluke and def not something that wrong with the place. But... that was our experience.