DO NOT BOOK! COCKROACHES, RED ANTS, PAPER THIN WALLS, SMALL, RUN DOWN building. They also send a check in link which makes you think it’s connected to Airbnb, it’s not. It’s a private software which they have options for add-ons like early check in or late check out, which you put your card into to purchase. This gives them your card information which they can use to automatically charge your card. I thought this went along with Airbnb but it’s an outside software and they have access to automatically charge as they please. Check the rules and you’ll see the fines they threaten to charge for noise, smoking, and trash left behind. I called my credit card company as soon as we left so that they would not charge anything to my card. I don’t like to assume the worst from people but after our experience and the lack of compassion from this host I can’t take chances trusting any more than I did already. I don’t enjoy giving poor reviews but my main purpose of this is to help future guests avoid the nightmare we had, especially because you’ll see many great reviews from others which is why we originally booked. Here is how our 24 hours at this Airbnb went. We arrived, there was a cockroach in the shower. We decided to suck it up and deal with it. Then we found red ants in the bathroom. Then from midnight to all hours of the morning we were awoken by our neighbors through the PAPER THIN WALLS. They were talking normal and we could hear every word crystal clear. The building keeps the outside lights on all night so the room was bright all night with no curtains. I walked to the bathroom at 6am and almost stepped on another cockroach which I had to trap with a drinking glass. I messaged Ella immediately and she seemed helpful and responsive AT FIRST via Airbnb messaging but when I expressed we were no longer comfortable staying here and wanted a full refund she told me to call Airbnb support. So I called Airbnb support (who were super nice and understanding) to cancel and get a full refund as I expressed that I wanted to Ella, and they said it would be up to the host (Ella) and when Airbnb support called her, Ella denied my refund and told Airbnb support representative that they were doing maintenance and bugs are normal. There was no sign of maintenance at all!!!! Long story short Airbnb themselves gave me a refund for the rest of the trip and we were planning on leaving later that morning once we found a new place. Right after the cancellation went through Ella sent a message saying we could check out the next morning at 10am, hope we enjoyed our stay, etc, so we very surprised by the housekeeper knocking on the door expecting us to be out at 1pm. Ella then messaged me telling us we needed to leave and we were supposed to leave at 10am that same morning. I then referenced the previous message she sent us which stated we had until 10am the next day. She responded back saying that’s an automated messaged and we were supposed to be out by 10am that morning. This was so stressful as we frantically were trying to find a new place to go to. We ended up packing our stuff quickly and sitting outside while we waited for confirmation from a hotel that we could check in early. I expressed how terrible the experience was to Ella and she did not show compassion, only empty apologies and rushing us out the door so she could have the housekeeper prepare for the next victim. Worst experience ever, I would hate to see others lose $170 for a night from hell like we did. DO NOT BOOK!!!!!!!