If you all are thinking about staying here just get ready to encounter a few problems that you will not get any help with! So firstly I had a reservation with me and my fiance for 2/18/22. I wanted to surprise her by decorating and I couldn't do it all by myself which was my exact words to the Host (Hugo), Co-Host(Patricia) and also their assistant(Rakel). So upon arriving on 2/18/22 I came with my parents just to help decorate and they left right after, because why would I want to stay in a Airbnb with my fiance and parents right?? Well here is where the problems started, Once I took my parents home, about a hour later I arrived back with only me and my Fiance and cameras could be checked to verify this!! So we arrived to the room which was on the 4th floor with a balcony but very close to the ground, so my fiance went to open the balcony and realized that it wasn't locked, so I immediately called my parents to ask them if they had unlocked the door, they said no. I then went over to attempt to lock the door myself for atleast 30 minutes trying to figure it out as I then began to feel unsafe for me and my fiance. So apparently the latch was broken, I then contacted the Co-Host (Patricia) and the Assistant(Rakel) I told them that the latch was broken and that we felt unsafe sleeping with a unlocked door, their response was "you should be okay, you're on the 4th floor" 🤔🤔 like how exactly is that okay to say?? No help at all, so I called them once more to let them know that I felt unsafe, I told them "its very unsafe and if there was kids in here they could easily open the door and attempt to jump down" they then proceeded to argue with me and also accuse me of having 2 kids in the room, my parents, and also me and my fiance 🤔🤔 all because the latch was broke, basically trying to cover themselves. So once they tried blaming me for having extra guest other then me and my fiance, I explained to them that that was a LIE and told them that they could check the cameras to verify, at that point I just gave up on responding because clearly they didn't care enough to make their guess feel welcomed or safe. So my solution to keeping the door secure was a wooden chair that they had in the property I had to use that to somewhat keep the door closed. These Hosts and the Assistant were very rude, unhelpful, and very argumentative over something they knew was broken from the beginning they claim the would fix the door a week after I left, and on top of that the apartment had roaches. So if you want to be treated unfair and feel like you have to do everything for yourself stay at this Airbnb, but me personally I would NEVER come back!!!