Check-in process was quick and easy. Resort was clean and in a great location. It is about a 1-2 minute walk to the Broadwalk and beach once you are on ground floor. Rooftop pool was very nice and clean.
Our room was clean and pictures were very accurate. We needed extra blankets for the sofa beds and had them within a half hour. Only concerns for the room were there was no garbage can in the kitchen and the main tv did not work. However, I did not contact the host regarding these concerns since we had two other tvs and we used the small garbage can in the living room.
As far as Joseph and his team, he answered questions quickly before the trip and sent multiple messages during our stay that were informative.
Definitely would stay here again when in this area.