This was a very disappointing stay for us. I asked before I booked if i might be able to check in early. The host told me to inquire a day before and if they could accommodate us they would. I emailed the day before like they said and they told me they still weren’t sure if I could do an early check in and then mentioned fees for checking in early. I was disappointed the fees were not mentioned when I asked about early check in prior to booking.
The large pool at the resort was shut down for maintenance which was not disclosed to us prior to booking. The small pool was open and was crowded with children. I’m all for children having a good time but because there was only one small pool open, it very much hindered the experience. The chairs in the pictures that overlook the water are for owners only and are sectioned off from the rest of the pool area. The basic non padded chairs that you find at cheaper hotels are the ones the Airbnb guests are permitted to use.
The elevators are very slow. We waited almost 20 mins on two separate occasions. I’m assuming one or two elevator cars were not working which would not be surprising seeing the other on site amenities that were out of order.
The room was nice and very spacious but overall we very much felt that it was not worth the price. We almost booked Nobu in Miami but decided to give this a try. Next time we will just stay in a nice hotel where the customer service is a top priority.