Can’t say enough bad things about our experience. I messaged Marcelo on the way to the condo to ask for the unit number. We waited with no response to my message, so I called several times with still no answer or response. After over an hour of trying to contact Marcelo, we asked the front desk staff for help. The front desk staff were unable to help us without a unit number. Luckily, one of the condo managers knew of Marcelo and was able to get in contact with Pablo, who had his number. After Pablo got in touch with Marcelo, turns out our unit was not ready for check in. Since it was almost two hours past our checkin time, he kindly gave us a unit to stay in while our unit was getting cleaned. We were able to get into our unit 3 hours after posted checkin time. Even after checking in, Marcelo never responded to any of my messages or calls nor offered an apology for our poor experience. The unit itself was as described and was very clean. I will not be booking with Marcelo again.