The check in process is a confusing and inconvenient, going back & forth from the front desk to the service door office. No luggage is to be brought through the front door but the keys for the carts to unload are kept at the front desk which means you’ll need an extra trip to the front for one. The fob is $20 and non refundable which I feel is unnecessary if they allow you to return it why can’t you receive your money back? Otherwise it was a decent stay and Ian was a great host and communicator.