Designed VR was very responsive had great communication. However the check in process was a little difficult, there were only two times during the day you can check into the unit since a representative had to be there. We waited almost an hour for ours to arrive. Also the resort fee and parking fee are expensive because its per night. Amenities when we went were heavily used and we barely got to use them. The walls are also very thin so if you have bad neighbors since most of the units are part of the hotel, there is not much you can do.