I had to have my apartment switched because the first one smelled like cigarette smoke. After a small hiccup, they were able to transfer me to another apartment fairly quickly…then the refrigerator stopped working. I’m aware that these things happen but I’m grateful for the customer service I received. They refunded the amount of spoiled groceries and provided us with a mini fridge in the mean time. The staff is polite & kind as well. Not a bad stay at all.