The ease of communication and check in and check out procedure. I loved the little extra touches, makes you feel special and welcomed. The cold water in the refrigerator, and the snack food were awesome. I felt safe in the neighborhood, comfortable and the location was perfect. Overall, It was just a great experience and for my first Airb&b I couldn't be happier. If ever back in the area I would seek out Oriana as my host, or any other location she has to offer.