My husband and I LOVE staying at the Conrad. It is one of the cleanest hotels and has the friendliest staff. The location is perfect - great food spots and close to the beach.
The reason I am only giving this stay 4 stars is because 2 years in a row our host was late to meet us for check-in. This means you have to wait in the lobby with all of your bags (the Conrad usually can’t do anything for airbnb guests before check-in, but they saw we had a 7 month old baby and accommodated us in ways they usually wouldn’t (giving us access to the pool, holding our luggage, etc).
It was a very frustrating process two years in a row when a hotel guest can naturally just walk up to the counter to check-in. We were told this year part of the reason our host was late to meet us is because we had booked our stay only two days prior. While I understand this, if you can’t accommodate a guest (for a 4:00 check-in) two days prior, why would the listing still be available to book. This was a little frustrating to hear as well!
There’s also random things like you can’t order room service as an airbnb guest, no extra blankets, etc. Nothing huge but little things that added up!
Overall - we really do love the Conrad! This room, the view. Everything was excellent except the check-in process (check-out was easy, you don’t have to wait for the host to meet).