Before we booked our unit, I asked Patrick if there were any steps either on the outside of the building or inside. He told me no and so we booked the unit on November 26, 2017. My parents who are in their 80s have a hard time with steps and so this was key to us booking the unit. Then on January 11, 2018 I received communications from Patrick which basically said we were getting an upgrade to a unit that had recently been refurbished however it was on the second floor meaning there would be steps. Basically you could either take it or leave it. This made me very upset because by now any other unit that might've been acceptable would've been booked. We were forced to take a unit that was upstairs. So be leery if you have confirm reservation from Patrick you may be forced to make a change. Personally I will not book with Patrick again. The room was very clean and very comfortable hence the ratings I gave it. But once I had a confirmed reservation I think it is shady business to make somebody take a different room.