The house is beautiful. Very spacious with great amenities. However we did have some issues:
- House was not cleaned thoroughly before our arrival. Food left in the kitchen, bathrooms not cleaned, towels and bedding had stains and hair on them. And there wasn’t enough wash clothes and towels in the house for our party of 10; even if we used the stained ones which was not an option for us.
I report these concerns to the house and they advised it would take the cleaning company until the next day to resolve. Therefore I spent my first day of my vacation getting towels and bedding so my guest could shower and have somewhere to sleep.
-Ice maker in both refrigerators did not work. Reported and was never resolved. So this is something else we had to go out and purchase.
-Due to the location of water heater when the shower is being used the heat from the water heater turns the Queen bedroom downstairs next to the bathroom to a sauna. This would of been nice to know in advance so I could either not consider this room as an option or make my guest aware of this.
-The kitchen was missing basic things like oven mitt, dish towels, and substantial paper towels. With a house, group this large and the price for the stay I don’t think to provide more than 2 rolls of paper towel is too much to ask. Back to the store we go.
Overall we made the most of the trip and had a good time, but due to the issues I felt like I was at home a good deal of the time and not on vacation having to do the same chores I would have to do for my own home such as shop for basic household supplies, clean, and wash bedding.
Host was nice but just the level of concern for our issues and the severity just was not there. Especially with everything going on with Covid and the pandemic, cleanliness and your guest safety should be your very top concern. I kept having to ask for updates and ended up having to get Airbnb involved to get an update. The cleaning company owned came the next morning and agreed with all my concerns and advised the house was not cleaned to the standard it should be. We were refunded for the bedding and towels and given a small refund for the inconvenience for the first night, but I do not think it was sufficient to the level of inconvenience and aggravation we had to encountered and the time wasted of our vacation.
I wanted all of us to be in one house all together, but if I could go back I would just have booked hotel rooms instead. This circumstance definitely has me thinking twice about booking a Airbnb ever again.
These issues took away from the beauty of the home, great amenities, and good location.
Suggestions I had from my experience for the host:
• Some issues should not have a wait time of 24 hours to resolve when it affects the availability of the guest to do the basic things the house was reserved for: sleeping and bathing.
• Extra towels and beddings should be left at the property for guests in case of emergencies, accidents, or/and circumstances like the one we encountered.
•Cleaning checklist should be created to ensure everything is done efficiently. There was many things that was not done in regards to cleaning the property for our arrival. Maybe a checklist of to dos will prevent this going forward.
• When a major issue has occurred until resolved you as the host should make sure to effectively and timely communicate updates to the guest without the guest having to reach out to you.