Very uncomfortable and unhelpful experience. Was unexpectedly not able to make it to Florida, and tried to work with host to find a solution. Was unresponsive to messages so called multiple times. The host was unhelpful in the times I was able to contact via phone. After attempts to move the stay, to a time I would be able to attend, and seeking a partial refund (at least), I was only met with loudness and unprofessional manner. After knowing the host would be this unprofessional and demeaning, I wouldn’t have booked a stay. Further, the host blamed Airbnb for any confusion, saying they are hotel and do not utilize the app, even though the stay was found via the app. Using the app to move the stay, per Airbnb services, were rejected by the host, who then wouldn’t’ confirm or deny using the app and went around the bush pushing blame to Airbnb and attempted to double charge outside of Airbnb’s services and policies. A very manipulating person at least, very uncourteous. Being brash, loud, and distasteful is rarely seen in Airbnb hosts, but this one exemplified it. It would further make sense for Airbnb to take some action on a host being this derogatory, unclear, and manipulating.