This was a very frustrating experience for us! We were called about 2 hours before check in and told that our stay was being cancelled. We had already landed at the airport and was waiting for an uber ride near the rental. The host was having some plumbing problems. We understand why she could not accommodate us but felt that she should of called Airbnb to find suitable replacement accommodations for us. Instead she said we would have to call and figure it out ourselves. Airbnb could not help us until they verified with this host. Which took some time. The alternative listings Airbnb sent us were not even available. They did later refund our money and compensated us slightly for the hotel, but the hotel was very expensive and poor quality.