My score is based on my experience with the unit and host.
The unit it self was great, just as described, amazing views. Communication with the host was fast and efficient.
We went on a long weekend (Easter). The Hyde (the building were the unit is located) was extremely busy, super crowded to get to the valet, only 1 bellboy on duty every time we needed help, elevators took forever and the beach rental area (that is not right in front of the hotel) was overcrowded. The location is great, but Now I know that to enjoy the amenities that the Hyde offers we chose the wrong dates.
The host did his best to makes us feel welcome as possible, he even brought us a gift basket for the inconveniences we were having with the hotel. It was out of his hands but he did his beat to make up for it.