This is a very nice unit in a great location with great views. We were allowed to check in early which we appreciated greatly. If we did not have the issues listed below, this would have been a five star review.
My issue with the stay was the communication we received. I Upon checking in to the unit, we noticed that the black out shade in the main room was not working and torn, which would make it difficult to sleep in this room. I messaged in the app and was told someone would come out. I took that at face value, so we went to dinner. When we came back, the shade was still not working. We also noticed the fridge handle was missing. I called the host by pressing the button on the app and had a conversation in which the host was very rude. I was told “what do you want me to do about it?” And “just cancel the reservation and we will refund you” and “when I get calls at 8 at night…” To his credit, he changed his demeanor when I called him on being rude and the call with this person was followed by a call from someone else who had better customer service skills. I was told by both that someone would be out the next day, but after we had already left. I told both people that having the shade fixed after we left was not helpful for us as we were only staying one night.
I was told to message them about what I would like to do since the unit was not fully working and did so. I have yet to hear back from them.