I was very appreciative of the fast responses in communication. I asked if they could help block out the window light before I came and they put black constructions paper over the windows. It was a very thoughtful touch. The location is great -- very close to the beaches and downtown Hollywood. Check in was SO easy. They provided numerous pictures to make finding the parking spot easier. Also, the combination for my room was easy to remember because it had a personal touch. In addition, the big tv setup with NetFlix and Hulu kept me entertained during the lulls in the day. I would recommend people looking to stay in Hollywood to put this place under their consideration.