While I was in contact with Stephanie the entire process and reassured of a great stay, even up until 30 mins before check-in. Stephanie canceled my reservation on me. She first stated the cleaners were delayed, which I said no problem as I already had a day of activity planned and reported my arrival time of 4pm(though check-in is at 1pm). Stephanie called me saying that there is an issue with the AC and that she could NOT accommodate me. This was the start of a week stay at Stephanie's place. She offered a studio rental 10 minutes away as a replacement. As a Super Host myself Stephanie basically left me hanging. not offers for a future stay or anything. As a airbnb host myself this is NOT good representation. Stuff happens, but there's always a way to make it better or even easier for the persons impacted. This was NOT the case.