Emily was very friendly, polite, and responded to all my questions in a timely matter. The house was exactly as the pictures showed. Pool table was in good shape and fun to play. Kitchen was beautiful with plenty of room for all guests. There were enough beds, sleeping areas and linens for all 12 of our guests. Bathrooms were clean with good water pressure. Backyard was the place to be with a great terrace and large swimming pool. Very simple instructions and rules for the home to follow. Thank you!