Check in is beyond horrible. Sonders is a management company not a resort as they advertise. They only manage up to the 10th floor. The rest are residents. So you will never get a higher floor. The check in desk is a table with 1 computer and 2 peopel sitting there. 0 customer service. The small lobby was full of people who were promised check in at 4 like myself and our rooms were not ready. I got my room close to 6pm. To request a lare check out to compensated lost time you have to call customer service which is a joke cause they send a request and then you wait for an email conforming it or denying it. I never received the email so we chaeck out at 11. The pool has no restaurants , snack bars, nor towels. They don't allow music, glass, or food. So it's quiet and boring. There is a train track feets away from the building with trains constantly passing thru. There are only 2 floors to park on a first come basis. If that's full you need to call and have them escort you to the 10th floor which has a gate. Now a the postive side. The view from our room was spectacular!! We had a corner unit 3 bedrooms with glass walls that looked out to the river and The Wharf. The sound of the train did not bother us since we were on the other side. The location is also spectacular. You a feet away from The Wharf and restaurants. Short walking distabce to las olas Blvd and lots of clubs. This is not a place to go relax in my opinion. I would NOT return.