We didn’t receive the lock code prior to arrival. It took a lot of explaining to the desk person partially due to the fact that “Jose” is not listed as the host. Eventually, I got a phone number to call. I was transferred a few times before speaking with someone with terrible phone reception who gave us the code. Be sure to make sure the door is locked when you leave. It locked for us and then immediately unlocked. You have to hold it tightly closed to work. Bring your own toilet paper because they only supply one extra roll. Bath towels weren’t out so it was a search for those. It took most of the night to get the room to a comfortable temperature the first day. Be prepared for a long wait for your fob and pool bracelet. The toilet doesn’t flush properly. The air freshener in the building will give you a headache. Closing instructions for trash and temp but nothing else. The couch smells like pee. Positives: the bed is very comfortable. The cafe staff is nice