The penthouse suite was very nice. There are a few things that kept me from giving it a full 5 stars. It began at check in. We were aware that we would not have an early check in so about 1:30 we had the front desk stow our luggage for us and were told we could come back at 4:00. When we came back for our bags and room keys, the front desk clerks were confused as to whether we were to get a physical key or a room card. We were given the key cards and when we arrived at the suite there was no place for a key card and no key to be found. As we were struggling with how to get in a housekeeper opened the door for us and explained that we needed to get the key out of a coded lock box and also let us know what the code is. She also let us know that she was not done cleaning so we weren’t able to get in yet. We finally got in the room at 5:00. There were towels available but no washcloths at all. The floors also appeared to not been cleaned at all recently. When walking across the floor in socks, the bottom of the socks were filthy. The view was amazing and the rooms very comfortable.