Were it possible we would give Nikki 10 STARS! She is an absolutely phenomenal hostess whose warmth, responsiveness and willingness to please left us and our puppy feeling like we had made a dear friend. The owner is fortunate to have a manager like Nikki who has such an investment in property maintenance and customer satisfaction. Unfortunately, the same can’t be said for him.
Overall, the home was inadequately maintained and misrepresented. As noted in another review, the home electrical system is faulty, with only partial usable light in the master bath and only half of the lighting functioning in the large great room. Part of the outdoor lighting, including the pool lights, was also inoperable. Additionally, loose paving on the rear deck created a tripping hazard. Although Nikki brought in contractors to attempt repair of both the indoor and outdoor spaces, the issues were too extensive to be addressed during our visit.
The owner advertises cable TV, when in fact the package was so severely limited that there were no recognizable channels. In order to stream content, it was necessary for us to secure an Apple TV and use our personal programming packages.
Of greatest.concern were privacy issues. While the listing presents an entire property, the owner rents dockage adjoining the deck which is accessible only by crossing the property. Although we were told on arrival that the boater would only come once a week, he and his crew came 3 times in 4 days without prior notice. This led to a severe privacy violation given that the master bath and bedroom open directly to the outdoor area (as noted by another guest). We were only able to secure satisfactory resolution by contacting Airbnb for support, who was most responsive given their concern with privacy issues.
All of that said, Nikki was always accessible and responsive regardless of whatever problems arose. We would seek her out in any future rentals.