Overall our stay at Ana's place was OK. Ana was always quick to respond, we had a smooth check-in process (we even got to check in a couple hours early), and the location was pretty good. My issue was with the condition of the room and our neighbours.
The room itself didn't really look like the pictures. The pictures seem to be stock photos of the resort. The actual room looked worn down compared to how pristine the photos made it seem (marks/scuffs on the walls, carpets weren't in great condition, bathroom was falling apart a bit, etc). We also had a view of a Walmart parking lot--not really the beautiful canal like in the picture.
The room also wasn't greatly equipped for our 6 day stay. We had run out of soap and had to ask for new towels a couple of times. Ana was responsive to our request, just would have been nice to have more than 1 bar of soap and a couple towels to start.
Finally, we had some pretty awful neighbours. The room is side B of an A&B room, so the wall shared with the A side room is pretty thin. Almost every night between 2-3AM our neighbours would get into fights (yelling, physically fighting, throwing glasses at the wall, etc), waking all of us up for at least an hour without fail. After speaking with Ana, all we could do was call resort security, who weren't greatly responsive. They also smoked in their room every morning which made our room and the whole floor smell pretty awful. Understanding this situation was out of Ana's control, it definitely hindered our stay.