Matt was super attentive and communicative during the check in process. 5 stars on customer service. 3 stars on cleanliness! This is so important for everyone so I feel like it should be more important to them, especially with the amazing location they have! The floors were so grimy. Sticky and crummy. I walked from the bed to the bathroom after taking my shoes off and I had so much crap stuck to my feet I had to wash my feet and use sandals the rest of our stay. The shower 🤦🏻‍♀️ no hot water. When you turn it hot it barely trickles and is boiling hot. We were very excited for our stay but ultimately let down.