Laure the host at Zen only notified me upon arrival that the building where we’d be staying had a flood a week prior and that the unit we’d be staying in wasn’t affected. She had almost an entire week to notify me of this issue but chose to do so the same day we flew in.
Upon checking in, we noticed in the hallway of the floor our unit was located in was torn up completely with fans blowing loudly facing each unit. During the day and night time we heard loud noises of people repainting and sanding the walls, and working on fixing the issues the flood caused. If Laure would’ve been upfront about this situation before our arrival, we would’ve booked another room. After contacting her about requesting a partial refund to make this right as our stay wasn’t pleasant at all due to these circumstances, she is silent. Hopefully she will be more transparent and honest with people who book future stays as I can’t say I recommend her as a host.