Before booking the property, I messaged the host to ask if their pool was heated. This was one of my most importantly criteria. She replied telling me that yes, it was. Then, a few days before our arrival, she told me that they did not have a heater installed. Therefore, she admitted that she was not honest when answering my initial inquiry. She offered me a 10% discount or ability to cancel. Unfortunately, all the other properties with heated pools in the area were already booked by then so we decided to stick with it. Unfortunately, things got much worse once we checked in. We checked in on 12/24/22 during a cold spell that affected most of the whole country and was all over the news. It was freezing out and the house had no heat inside and provided only paper thin blankets with no extras! The next day, they did bring some extra blankets but refused to fix the heat. Instead, they brought 1 small space heater for a large 3br house and it blew out the electricity.