We had a previous issue with another Airbnb and Mark was VERY responsive and took us immediately within the hour —which was great!
The place was definitely aesthetically beautiful — like the photos! The only photo that didn’t match was that the room we stayed in had two showers and no bathtub. We were staying with our baby so a bathtub would’ve been more convenient for us.
We noticed the floors were not cleaned, lots of crumbs on the floor and black shoe prints. We let the host know immediately, and he was very responsive he sent a cleaner the next day. The cleaner was very rude, only spoke Spanish, she vacuumed one carpet and said “I am done”.. I said pls vacuum everywhere and mop. She seemed bothered, she got out a dirty mop and bucket… so I stoped her and told her forget it. We just didn’t allow my baby to crawl on the floors.
Other than that we really enjoyed our stay and made great use of the resort amenities —Especially the beach chairs and umbrella! We also loved the location