I had to have emergency surgery the day prior to my check in. I reached out to the host to explain the situation and see if they were able to offer any accommodations. The host told me “I have problems too” and that he didn’t “sign up to give back money.” I told him thank you and said I apologized he couldn’t have been of more assistance given the emergency situation. It was a shock considering the communication was excellent leading up to the trip. Pretty disappointed considering I was in the hospital.