Isaac was a great host! He responded to our messages in a timely manner and helped us get anything we needed. We had no issues with him. As for the facility and the staff, it wasn’t exactly as we expected. Communication between the staff was not very good. When we had questions we were either sent to someone else who didn’t know or told different things by different people. The other reviews on this place mention the elevators and they are not joking!!!!! There are only two elevators for 25+ floors. We waited up to 25 minutes at times to get on an elevator. The stairs aren’t an option every time when you are on the 22nd floor. The shuttle is a great addition however once you get off the shuttle you have a about a two block walk to get to the chair rentals. Overall a decent place to stay if you don’t mind a few extra hassles.