Vacation/ work remotely from hell! Townhouse is on the backside on the ally not in the direction. Bugs in the kitchen. All of the bed linen had hair and bodily fluids. After sending pictures to the host she proceeded to tell me she never had the issue in the passed and if I wanted a refund I would have to leave within 30 mins of checking in. My guest and I was willing to change the sheets until we found blood on the sheets and walls!! The host was not friendly and was disrespectful.
I cancelled the reservation and the host proceeded to tell me that I didn’t cancel for 2 hours which caused my money to be held. After send screenshots it was released.
I will never book another reservation with Airbnb!! The customer representative Patrick told me he would cancel and rebook my reservation at another house he didn’t return my phone call!! My guest/ coworkers had to pay an additional fees due to the inconvenience to ensue we had a place to stay at. I requested multiple times to speak to a supervisor and no one has responded!