Arbnb needs to hold bad hosts accountable monetarily. Investigate refund requests and if justified, make them mandatory. My experience was terrible and I made it know to you. Review your reviews and make positive change. It seems as though it was about the money only, which gives me pause to wonder if my race was an issue. you have a history of ignoring certain guests (the ones who complain). You are in a customer based business, but the customer service was incomplete. Airbnb is giving bad hosts passive permission to misrepresent their properties as well as the Airbnb. Olivier, I hope you and Airbnb take heed. I canceled my 2 upcoming trips with Airbnb because of this experience. To the travelers please hold them accountable. I'm done with Airbnb. I will be surprised if they actually post this review.