Not a penthouse, definitely not luxury. Upholstered furniture stained to the point that would turn your stomach - covering the couch with a blanket doesn’t make stained urine and dirt go away. Dining table swivels at base. Semi- clean upon arrival no dusting above eye level, stove vent hadn’t been wiped down in months and balcony windows Phil they. So many broken appliances; handle of dryer broken (had to pry open with silverware handle) stovetop blew out while making breakfast (couldn’t have been 1st time since benson burner was in cabinet, blowing GFI’s or breakers while simply turning on coffee maker. No patio cushions making wicker furniture extremely uncomfortable. Water damage in master bedroom with paint chips falling to floor daily. When I mentioned to host, his response was ‘I know’. Master shower had previous drain and wall repairs which is clearly shown by hideous attempt to reset pre-existing tile. Fridge and freezer are small so don’t expect to store frozen pizzas for the kids. Oven door gets hung up on cabinet trim so it takes longer to heat up and cook. Trash pull out has 4 tiny bins so managing trash with 5 family members is a constant job. The nicest part in the kitchen was the wine fridge & Blum hinges.
Had to put in complaint and request for partial refund with Air BNB to get acknowledgement of issues. NO refund and NO notice of manager coming to view condo other than a phone call the minute they were at building asking to enter condo. NO fixes, stove clearly didn’t work, would shut off burners within 1 minute but was told by host that it was fine. So, it was eating out for last 4 days there. I did receive a brand new Keurig coffee maker for my troubles (naturally to stay at condo) but with electrical issues I still had to brew coffee on the living room floor since it was closest outlet that worked.
Beach chairs at Esteban’s are a hike but it is better than getting served by the 2nd chance prisonites at the resort beach at $110/day. Esteban’s is a hike but you don’t have to worry if staff will steal your stuff while swimming.
Resort staff were all helpful and pleasant overall. There were days where everyone looked stressed and worried, I figured that was due to who was managing for the day. Had 1 incident on July 4th with guy on above floor shooting fireworks at our balcony while sitting there. When we called security they told us to contact Air BnB. I had to go down to actual security office and threaten police since the incident could’ve cause physical harm to my family or fire to the building.
The pool area is a disgrace due to poor maintenance. Large pool was down & little pool had mosaic tile at edges falling into pool. Such a shame for a building in its infancy. Pool water is always cloudy. I made one attempt to get in but after several floating hair balls I decided the bar was a better place to be ($55/round of frozen drinks, $44 for 2 Tito’s). Fitness room is even more of a joke, broken equipment and weights that are a scavenger hunt if you want a matching pair. Public elevator let’s out there so traffic can be continuous while playing angry birds on the treadmill.
If I would’ve booked through resort itself, I would’ve saved $1000 for the week and received better condo conditions and security assistance. Elevators were limited with 1 being down, during weekends be prepared to wait 10+ minutes for elevator then stop every 2 floors all the way up/down. During the week you can get a straight uninterrupted ride.
The only pros for this unit were the balcony view, comfortable unstained mattresses and location was easy to travel in any 3 directions.
I know now not to rent from The Square Foot Group when looking for luxury or relaxation. Yet I made sure to wash all the dishes, empty all trash, and pile up linens for laundry service upon leaving even though host never required but should, to allow ample cleaning time in between guests. And yes, I even left the coffee maker on the living room floor.