The view from this unit is very special and unique to Miami: a lot of water views on the lakes and a little bit of the ocean. Raul was always available but it was through an in-app translation to English which may have been the reason for some confusion when communicating. Outside of messages, he quickly sent a change of sheets that I asked for which shows that he is there for his guests and wants them to have a positive experience. Also, some of the appliances aren't working or missing.