When I booked this vacation stay, I was not sure what to expect being that I had never stayed there before or had even seen the building in person. Pictures online are usually better than the real deal, in this case they were pretty accurate, except for the rooftop pool area, the picture does not do it justice, it is far better than shown online. When we arrived, its valet parking, the attendants were friendly and welcoming and quick to assist. Being that it was a holiday weekend the front desk was busy and there was a line to check-in. I work in the hospitality industry and tend to be quite picky, if I had something to suggest is that the agents did not acknowledge our presence as we stood in line. They were having some trouble with a printer, and I get it, it happens, but they were so focused on the printer that they neglected to notice all the guests that were waiting. A kind gesture, or "We will be right with you" with a smile goes a long way, would have been a better first impression of the Front Desk staff. The agent that checked us in did not smile, he just checked us in, very robotic, there was no wow or enthusiasm factor as we had with valet. He then referred us to our Airbnb rep, he was phenomenal, very friendly, helpful, and explained everything with detail. We checked in at around 3:30PM, we were told check in was at 3PM. The Front Desk agent told us the room was ready but when we went to our room, someone was still cleaning it and we had to wait a few minutes outside as he finished, not the end of the world either. When we entered, the room smelled like bleach, that is ok, but the cleanliness could have been better. That is why I gave it a 4 out 5 stars.
The apartment was great, very modern just as you see online. The kitchen has what you need to prepare a meal. I recommend putting extra garbage bags in the kitchen, extra soap in the bathroom. The apartment was for 6 people, there were not enough sheets. Next trip I will take extra with me. Anyone visiting consider doing the same.
On the 4th we were able to see fireworks from every direction, rooftop is great with beautiful views in all directions. At the end of the night we went back to our room and the key appeared to not be working, so I went to the front desk, this agent was very friendly, but when I told her my key was not working, she read it and stated that the key was fine but the door lock battery had died, and I needed to call our Airbnb rep to get it repaired – it was past 10PM. I called as was told and Emilio (I believe that is his name) was responsive and apologetic. Said the Front Desk agent should send someone from Maintenance, and I told him I was told to call him. He apologized and said he would get someone to take care of it. About 15 minutes later or so someone came to fix the lock, he was great! Super friendly, apologized for our inconvenience and the fact that he was not there sooner, hospitality at its finest!
Location was fantastic! Could not have been better. It is walking distance from the Hollywood Boardwalk and the beach, there are so many options where to eat, drink and shop. Loved it and will definitely book again!