My whole experience was HORRIBLE. I rented this AirBNB for a 5 day vacation with my two friends. The reviews I saw were convincing and made the unit seem very clean. Check in was very easy but as we started to check the cleanliness of the room we came to find stains in the sheets. Sand in both beds, stains and dirt on the counter top, a dead bugs on the ceiling, the towels were stained and the refrigerator barely kept anything cold. We reached out to Marilyn about our problems and she offered a full refund for our first night and for house cleaning to come in and clean up the unit for us. We were happy that she resolved this issue until she called the number listed on the Airbnb. The number listed was my mothers number because for some reason my number would not work with the website. Everything else after purchasing the Airbnb was under MY NAME. It was a complete misunderstanding that could’ve been resolved but she threatened to call the police on my guest and I because she assumed it was fraud without listening to our explanation. I offered her my phone number so she can contact me directly and we can resolve this miscommunication but she wouldn’t call. I texted her through the app and she told me that Airbnb support would handle it without even contacting me. I contacted Airbnb my self and they even said themselves that she handled it wrong and should’ve contacted me before handing the situation over to the support team. I never received my full refund and was forced to stay somewhere else because at that point I felt uncomfortable with the Airbnb itself and the host. Marilyn eventually sent over a lady with bed sheets in a bag that were wet and left it on the door knob. The lady didn’t even knock or come in to clean and inspected the room. We were highly upset and dissatisfied. After I was told that Airbnb support would deal with this issue I never heard from Marilyn again after multiple times trying to reach out. I had an horrible experience in the Airbnb and would NOT recommend this to anyone.