Arrived a date late around midnight after a long flight. The keyless lock wasn’t working as it was supposed to. Messaged host and no response. It was late so they were probably asleep which is understandable. Called their after hours number and after 30 minutes on the phone we were able to figure out that in order to open the door you had to turn the handle up and not down. Again, not the end of the world but after arriving 24hrs late and traveling all day, and still paying for a missed night, the last thing I wanted to do was play with a broken keyless lock to enter the apartment.