Average of 4 star review?! Inexplicable for us!!
This was probably our least enjoyable AirBnB experience so far. Please see below why and for potential guests that consider staying here please be careful when booking with Mariano and Alexis.
- Listing pictures DO NOT display the actual condition the apartment is in. We stayed in Apt # 6 and the furniture was old and very used to a point where I wasn’t comfortable even sitting on the couch
- Walls in every room (kitchen, living room, bathroom and bedroom) have lots of stains and are chipped
- We found lots of dark hairs on the floor which made me wonder if the place was even thoroughly cleaned before we came in
- Couch and bedroom mattress were old and saggy and definitely not comfortable to sit or sleep on and the bed started squeaking with every little movement
- Couch cushions and bed cover had lots of stains
- Bathroom had lots of mold especially at the little bathroom window and we found other stains at the walls of the shower and the shower head was extremely dirty and old. Both of us showered with sandals at all times, it was beyond disgusting
- Lamps exhibited rust in the bathroom and two of them weren’t working at all
- Fridge had lots of yellow stains from the outside and appeared to be extremely old
- Generally, the kitchen wasn’t well equipped at all which was extremely disappointing as we decided to pay a little extra to have a kitchen and then found that pots, pans and other utensils are very old, had stains from old food and were chipped and just extremely poor and cheap quality in general that it was almost impossible to cook for us. The toaster was broken and started smoking if turned on for a few seconds. We also weren’t provided a kitchen towel and had to wait over two days to receive one. We were told that they usually don’t even provide one which made us wonder why we’re paying more to have a kitchen that’s so poorly equipped, regrettable decision looking back
- Pillows appeared to be old and saggy and caused us lots of neck pain. Again, it took the host over two days to provide us with an alternative pillow and they usually don’t even provide an alternative one according to their management. Unfortunately, those new pillows were the same cheap quality and old as the previous ones we were given
- Outlet cover in the bedroom was detached from the wall. As adults this doesn’t necessarily pose a hazard however if you’re traveling with kids this apartment might not be the safest option
- Extremely noisy AC in living room and bed room, impossible to sleep if that was turned on
- Very thin walls and noisy neighbors. The host provided us with quite times prior to our arrival, but apparently those do not really matter to other residents or are not enforced properly as our neighbors had loud arguments at 3 am or blasted the TV in the middle of the night, horrible to sleep under these conditions
- Communication with the host was managed by a third party. They do respond quickly however you’re always messaging with a different person even if it’s about the same request. You can tell, these guys just copy and paste most of their replies from a script. Compared to previous Airbnb experiences I rather enjoyed speaking to the actual host as it felt more personal, this felt like a call center experience.
- We tried negotiating a partial refund as our experience was really really bad here, however the host is not willing to accept. For future guests, make sure you report any issues to AirBnB within the first 72 hours of noticing them to avoid the mistake we made by requesting a refund in the end.
Overall, I probably wouldn’t come here again and wouldn’t recommend anyone staying at this place. The apartment definitely hasn’t seen a renovation in a long time, if not ever and the cleanliness requires serious improvement, at least we we didn’t feel comfortable staying here. At the same time, the pictures in the listing should probably be updated to display the actual condition of the apartment as those are truly misleading guests currently. Thanks Mariano and Alex I hope you seriously consider taking better care of your Airbnb in the future to provide your guests with a better experience instead of treating this concept as a quick cash grab and investing the bare minimum or probably nothing at all.