We had a great stay. Rossy was reachable anytime we had questions or concerns (even on Christmas day!) The few hiccups we had were immediately dealt with. The kitchen had everything we needed for our week long stay. We had more than enough towels and provided toiletries during this time also. We enjoyed our time in Florida, and it was easier to not need to worry about the things you forget about like towels, trash bags, and dish soap!