If i could give zero stars, I would. This lady is renting out units that she KNOWS have pests living in them. She's very aware of the termites, roaches and ants that reside in the kitchen, bathroom and living room. Once approached with the issue, she opened the cabinet to show me the raid can to spray and kill the bugs myself. It was nice that raid came with the house but that was not apart of our agreement. When renting out an airbnb you expect a clean environment with no insects living in them. We were not given full refund because airbnb said cleanliness is not a part of their policy and in order for us to receive a refund the host would have to grant it. That's BS! And she's running a scam! Any person would know that if bugs are in your units people will request a refund, but because of this senseless policy she's able to keep partial payment. SCAM! This was the worst experience and customer service ever. Oh! let's not forget after we decided to leave, she rushed us and told us to hurry and leave so she could rent it back out. SCAM! NASTY!