Never got the chance to meet Dmitry but the check in process was smooth and communication was good. When we got to the house, it was very hot and there were 2 AC's going. All we needed to do was decrease the temperature and it was okay. The shower was great and never lost heat for 9 people! Also, the pressure was good.
Anything that you could need was provided. All utensils, cooking needs, toilet paper, and paper towels were all there.
The only negative thing is that we found 2 dead cockroaches inside the couch and there was a cockroach on the countertop in the morning. Dmitry was made aware of this. But other then that, everything else was good!