I was very impressed with my stay at this Airbnb. When we first got to the house, the room was still left as checked out by the last guest. The cleaners forgot to come. I messaged joy right away and she was very quick to reply. These things happen. No matter how seamless your operation, there are always these cases where something goes wrong. I was really impressed by how quickly Joy replied. She sent over someone right away to clean the apt while we did some emails in the kitchen. Fresh linens were brought, floors were mopped, the bathroom was cleaned. It was all done very quickly and Joy offered a partial refund for the inconvenience.
The neighborhood is very quiet and it felt really safe. We were in town for a convention and this was surprisingly close to the center. Which was very nice. Joy gave very clear directions from the start.