Pros: The room was clean that’s for sure. The heated bath floor very nice. Towels are nice and fluffy. Air purifier great and the furniture is nice, clean and well considered. The lighting was great and the TV with a roll over desk for the bed was very comfortable. Love the toilet seats and I’m considering buying one. The Elemis toiletries are a good mid end brand, so you needn’t worry about the shampoo, conditioner or body wash.
The bed is nice if you like a firm mattress. The electronics and WiFi are easy to use. (but not secure.)
Check in was okay - but you do have to interact with the front desk.
Cons:
The evening clerk wasn’t very friendly and I asked for an extra blanket and never got one.
If the hotel put thicker rugs or rug pads on the second floor rooms, first floor guests wouldn’t be woken up by the person above. My up stairs neighbor had gotten in late and I was awoken by loud clopping of someone walking around the room for 15-20 minutes and had a hard time getting back to sleep.
Perhaps consider an extra blanket and a couple of softer pillows for each room: In a motel not expected; but a general courtesy in a hotel.
A minor heads up if you are going to Stanford hospital, it’s 20-30 minutes away depending on the traffic it took me 25 minutes to get there from inside Stanford at 6:45 pm which means any time during rush hour expect a 30+ minute drive
They offer “breakfast” but mostly it’s packaged cheap stuff, full of refined sugars so be aware. There’s no fresh fruit and the juice is not “juice” but sugary flavored liquid. Further, more than two small creamers for coffee in a room would be great - they do not go bad and it’s not enough for espresso - and like most people I need a cup before I’m ready to get going so it’s very inconvenient to go to the lobby or wait for it. The waste in the amount of packaging for sugar and saccharine and stirrer and napkin is a lot of plastic waste😕
Overall It’s nice enough but there’s just a lot of little things they kinda cheap out on that truly make a client want to return.
Be aware their cancellation policy is slightly misleading- says full refund within 24 hrs but they still charge you the FULL RATE for the first night. I picked a hotel over an Airbnb single owner property to avoid the charge I have cancer and my health is iffy. I need something with a fully refundable rate. It’s not. I went through hours of calls back and forth to the hotel - per Airbnb and with Airbnb per the hotel. But nervously I decided to just not lose my 185 dollars with CLEANING fees and taxes for a single room. So I just decided to give up and stay the night.
I’m tired and en route back home from my oncologist and I do not think I’ll choose this hotel for my once a month every month trips to Stanford.