Customer service was spot on, as was the room. They checked in all the time about our comfort level and if we needed anything else. The room was clean and as described in the pictures. The bed was very comfortable and the space was quiet, comfortable for working (we went for a short writing retreat) and to rest (very quiet outside). The bathroom is fantastic, with a bidet, three showerheads, and warm flooring. We very much enjoyed our short stay and already booked our return within the next month.