We had a somewhat extended stay in the condo, 12 days. On arrival we were greeted by Justin who showed us where to park, how to deal with the security features, and then took us inside the condo and explained the amenities. All was as described in the on-line listing. The Santana Row location is a great place to stay with many choices of eating, great shopping to include a grocery store and a movie theater, all within a short walk of the front door! We had one very minor issue arise during our stay and a text to Justin led to a quick resolution. We were very pleased with our choice and would happily return there again.