Didn't get to meet Carol, but she was extremely attentive and responsive via email. Apartment was nice & clean in a nice neighborhood with easy parking. Everything from the lovely organic soaps to the yummy granola and fresh flowers on the table were thoughtful and welcoming. A microwave and access to laundry would have made our stay perfect, but truly, we did fine without them.. We were very comfortable here and appreciate the opportunity to share this lovely home.