This AirBnB is managed by a property management company. On our last night, there was a power outage and it was not restored. It took us over an hour to reach Robert & Shelly as the number provided is just a generic management company number. Nobody came to fix the power but there happened to be an open property next door that we were able to stay in. Robert & Shelly was very professional and responsive once we were able to reach them but it was an unfortunate circumstance to have to had experience on our last night in CA.