I never actually met with Doug or Evan, but they responded to messages. The location is great, and I really appreciated the spacious and clean bathroom. Lots of light and nice surroundings. If you love animals like I do, you’ll enjoy the friendly visits from the cat. Just a heads up, the bed and pillows are on the softer, squishier side, so for my back issues it wasn’t ideal, but that’s just a personal preference.