This host is horrible. Untimely, unprofessional, and unresponsive. we had extenuating circumstances and needed to reschedule. we followed all rules and made the request in the alloted time frame and we were denied and told to contact Airbnb to fix the dates. Airbnb customer care did their best but is did not matter. we did not check in to this location and will be disputing the charge with our bank since we followed all Airbnb policies and procedures.