The house was very clean and well kept. It is a very lovely home and everything is labeled with instructions and very easily accessible.
This host requires every single person staying in the home to present ID. Which I've never experienced before and wasn't the easiest to accommodate. But when we established that 4 people would be staying in the home, I was immediately sent an updated invoice charging me extra for the home. At the time when we arrived, one of the people traveling with us was no longer able to make it. And one other traveler was only able to stay one night. When I reached out to the host with this info, no attempts to refund our money were made nor did they even bother to respond to my message.
I'm fine with meeting the requirements and guidelines people set out for their properties, but it should be a two way street. It felt very shady. On top of that, you'll never get a message or response that isn't automated. So if you're looking for that high level of customer service, this might not be the property for you.