Great place, very close to Santana Row and shopping mall. The loaction makes this place 5 stars, the neighbourhood is quiet and safe but easily walkable and in a good location to rent a car. There are 2 apartments side by side and I was aware there were other people in the adjoining one, this didn't affect our stay and we only occasionally heard noise. It may have bothered us if we stayed in the room a lot but we were out exploring the local area. If you're looking for a good base then this is for you. Thao was very fast in responding to any queries we had. The place was clean, could do with a fresh coat of paint in some areas but that's not a big deal. I would recommend this as a friendly, safe base to explore San Jose