I book with AirBandB frequently and this is the first truly negative review I've ever left.
If you are looking for the normal warmth and ease that comes when booking with AirBandB this listing might not provide it for you. I often come to Los Altos for business so when I saw this listing describing itself for "work travel" as well as the price, it felt like a no-brainer. First, let me say that THIS LISTING IS MANAGED BY A THIRD PARTY COMPANY BASED IN NEW JERSERY..... with many other properties and the renter is given specific instructions not to contact the main office at the site. Upon booking, you receive a lengthy separate email with a list of check instructions. One line item is that your uber driver is not to drop you off in front of the building. I had to find and receive my keys from a lockbox in one parking garage and then locate a second parking garage to park and find my rental unit. My garage remote didn't work so I didn't have access to my assigned parking spot. Unnerving- as there are plenty of signs letting you know you'll be towed if park where you aren't supposed to. So I contacted the numbers on the lengthy list of rules ( you'll be met but at least 7 pamphlets in the rental unit describing instructions and rules) - the people on the other line were friendly and tried their best, but it took 4 phone calls and two in-person requests to get a solution so I could get inside the garage. They did find a solution- but I'm here for work. I have many things to do other than troubleshoot this issue and worry about my car. The issue made coming and going through the building nervewracking. ALSO NO CELL SERVICE IN MY RENTAL UNIT. I had no cell service in my rental unit. I had to walk outside for all my work calls. I asked to book an extra evening, they couldn't accommodate my request- not sure if that is because they found me to be a "trouble renter" because I had to make some noise to get my garage key. YOU MIGHT NOT GET THE UNIT YOU BOOKED. The unit depicted in the listing is "representative" I did not get the unit was expecting, albeit they seem to all very similar, it's not the type of service or place you expect to find with Airbnb. This listing belongs somewhere else in my opinion, not with Airbnb. At the end of my visit, I spent over $800 dollars here...and it didn't feel worth the money at all. Just a bummer experience. Clean though, I will say that and did the job I guess.