One of the most disappointing AirBnBs I’ve ever stayed in. Apart from the location close to Stanford and the touchless checkin (which jammed the first time), there was little else about this place that was satisfactory.
1. This is a room in a house (not an entire bungalow as advertised) that is unsuitable for extended stays of more than a couple of days. I stayed for 11 nights. No cleaning products are provided. For example, I had to take my bowl to Stanford every day to wash it out as there was no detergent and only a bathroom sink in which to wash it. No cleaning products for the toilet. Not clear whether the room was to be serviced.
2. Washer and dryer listed but not provided. No offer of assistance from hosts other than to go to the coin laundry! A previous AirBnB host graciously let me use her laundry.
3. Breakfast bowls listed but not provided, so I couldn’t even eat my morning cereal on day 2. The owner promised to bring a bowl the next day, but it never arrived. Maybe they forgot, but it wasn't a complex request.
4. I was woken up every morning with loud banging from 6:40 to 7:10am. I brought this to the host’s attention. He said he had called a plummer, but the banging continued and the host never provided any further communication, so I presume no action was taken to rectify this.
5. This place is very old and depressing. Cobbled together and in desperate need of repairs and a face lift. Abandoned car on the premises makes it feel rundown and seedy.
6. No privacy or sound proofing. Windows on both sides open out directly onto a driveway.
7. On my second last day, the neighbour decided to switch on the underfloor heating system (in the middle of summer!) which made the place even hotter! The host sent a message to the other guest, the place eventually cooled down.
8. Poor communication from hosts, as outlined above. This was the worst aspect of my stay. You get an automatic message on check-in from the hosts telling you how excited they are to host you and to contact them if you need anything. I contacted them with three issues. Only was was solved. If you can’t fix a problem, at least communicate with the guest and let them know what is happening!! I didn’t get the sense the hosts cared at all about my experience.
Unfortunately, accommodation in the area is pricey, so there is often little choice. I feel the hosts really need to lift their game with this place. The good news for anyone reading this review is they accept free cancellation until the day before check-in. Good luck.