Mike was great any time we had a question or request. The house is located very close to downtown Mountain View and the Caltrain. The backyard has a pineapple guava tree and an orange tree - both were in season at different points during our stay and the fruit was delicious. Being an older house there is no central A/C but one bedroom has a window A/C unit and Mike also lent us some fans one day it was hot. Family friendly features like lots of silverware and spices and pots for cooking. Laundry in the house. If you have a longer stay, he will check in on whether you need more supplies (soap, etc.). A+ host.