Overall, our stay here was good. It is a central location in downtown San Jose, walkable to many great restaurants, cafes, and shops. I would recommend it if it's within your budget. The building is a hotel-style apartment. There is a management-type office on the 7th floor. Everything else is automated. The app we used to check-in also gave us access to the front door, elevator, and acted as a room key. A couple things to note that were inconveniences during our stay:
There were 4 elevators in the building but we only ever saw 1 in use so wait times varied. There was also a stretch of 3-4 days that our app access worked everywhere except the elevators which suggested that the elevators were having issues. When we tried to explain to the on-site staff member, they were very confused and didn't seem informed. So we had to scan up to floor 7 (which didn't require the app) and then re-scan on floor 7 to get to floor 10. It was not a big deal but was annoying. At one point, the elevators were completely out of order, so we had to utilize the stairs. We spoke to a few other guests who were having similar issues.
At another point in our stay, a seemingly random request was made from the hallway that we needed to let in a technician for an "emergency" to fix the apple tv channels. It was odd to us so we asked for a formal request by the management company before letting them in. It turned out okay but it felt unprofessional at the time.