I was disappointed with Airbnb’s designation of Superhost. There was no standard cable tv as offered by the property description. Owner Tom admitted it was a mistake on his side. There was no handle on the refrigerator door making opening it difficult for arthritic hands. This is not a recent issue as the website photo shows a missing handle which I never thought to scrutinize. The kitchen faucet was broken and repaired with tape. When I complained about it having no water pressure, I was told to fix it with more tape. Tom knew about this problem before renting it to us. Finally, I was not comfortable using another guest’s left-over shampoo and body wash.
Airbnb intervened and tried to provide better customer service. I found another Airbnb for two months. What a world of difference and for much less rent!! We can live here comfortably while our house is being built.