*BEWARE*
Blueground takes no responsibility. Its the renters responsibility.
PROOF CAN BE PROVIDED FOR EVERY STATEMENT. Emails, phone records and photos.
Very unpleasant stay.
We have been very calm, and kind.
We initially decided not to write a review; until they asked for more $$$.
Blueground will make you communicate outside of AIRBNB on their application.
A dozen emails and phone calls made through out stay. No resolutions. *Refused to refund anything. (We offered to pay again for a better experience.)
-Charged $3816.05
-Towing charge $445.00
(license plate provided to management ) email proof.
-Key fee: $150.00
( picture of both key sets present before departure).
Total charge: $4411.06
1.) SAFETY ISSUES:
Windows smashed behind my car. Car tire slashed on right of my vehicle. Police report made.
*Millcreek Apartment management informed.
Management viewed in person.
*Blueground informed, No direct management team.
Pictures sent to Blueground.
NO NEW PARKING PROVIDED OR OFFERED.
Fee$445
CAR TOWED THANKSGIVING DAY.
License plate provided to private property through Blueground. Blueground did not provide license plate to private property.
Security suppose to patrol from 10pm until AM. No security present. At 10:30pm there was no security after cars destroyed, so I parked my vehicle up front by the office with huge note for management to be contacted before vehicle removal. They towed the car anyways.
Email proof of Blueground asking for us email the private properties management to solve issue.
CAR SHOULD NOT HAVE BEEN TOWED. LICENSE PLATE PROVIDED TO PARK ON PROPERTY.
BLUEGROUND NEEDED TO CONTACT the PRIVATE PROPERTY they are renting from TO PROVIDE NEW PARKING.
No help.
No resolution.
2.) SAFTEY ISSUES:
Three strangers just walked into our locked apartment. My child and I were terrified. (Carpet cleaners.) Heavy stains; apartment very dirty, and noted upon arrival.
Bluegrounds emailed response from Madeleine “ Also about the carpet we are sorry if the building we not been able to notify you or has caused fear to your child....Lastly, if you are not satisfied with the cleaning service we suggest to inform us so we can request them to preform a retouch.”
Contacted Blueground again, and WE WERE ASKED TO PAY THEM MORE MONEY FOR A CLEANING SERVICE.
3.) Broken appliance: vaccum. DOG HAIR EVERYWHERE.
No broom present. We were told a broom would be shipped out. The broom never arrived.
Contacted Blueground again for maintenance. No one arrived as we were told. I bought tool pulled apart vaccum . DOG HAIR throughout vaccum. I was covered in dust and dog hair. Vaccum completely cleaned out and it still did not suction up anything.
Needed allergy medicine.
Contacted Blueground and ASKED TO PAY THEM MORE MONEY FOR CLEANING SERVICE.
No help.
No resolution.
4. BROKEN:
Vaccum
Washer
Blinds
Bathroom counter top
Torn carpets
5.Asked to pay fee $$$ for missing keys.
Picture taken of keys on table before departure.
Blueground asked us to leave keys on table in apartment with door left open.
(Email proof)
We checked out early. Blueground was called and emailed to ensure we were not liable for any possible damage that may occur for property being left open.
Pro:
Public goods box
Snack box
Shampoo, conditioner, lotion.
The AIRBNB/Blueground experience was rough.
Full refund requested. We have several Airbnb accounts and previous bookings. We have decided to no longer use Airbnb or Blueground.
We wish you a better experience future renters.