Keith plays was easy to find good instructions and directions all worked well we were able to open the gate park the car unlock the front door without any glitches previous to our arrival we had good communication with Keith as to the questions I had about parking location and etc. we did find the bad lumpy and sag to The middle the pillows worked well as I have old neck injuries and it did not bother me with the pillows that were available and that is good the propertyWhat is central to our visit in the neighborhood we would possibly use it again if we were in that area