Although the location had excellent shopping downstairs with good restaurants and top designer wears all super close to the condo, with a good coffee house/pastries, right under the condo, the privacy and comfort of the condo were the worst we have ever experienced in our many years of traveling around the world. We arrived around 11.00 pm from Hawaii and had nobody to greet us, so we had to figure out where to park and how to get into the building by ourselves in the dark, on top of this with the scare of the electricity in the city being shut down but thankfully that never happened. Friday night there is a car park full of gangs with youths drunk all looking into the window of the condo. There were about 25 youths all ranting and raving and fighting, taking drugs unto late hours, partying and racing cars on the rooftop of the carpark until around 3.00 am. We were not sure if they had guns so we were afraid to say anything or call anyone. Of course, our sleep was impossible and our kids were very sacred begging us to go to a hotel where it is safer. There are bars all around the condo so of course lots of people drunk and very loud. Monday night and Tuesday night until 4.00 am there was a loud party right next door to the condo on the same level with loud music, screams, more fighting and people knocking on our door trying to get into our condo many times throughout the night. Our kids were scared and cried their way to sleep, we were afraid to open up the door for the fighting outside. We also experienced an earthquake that same night and had to keep our bags packed ready top run down the stairs in case there was another aftershock. We talked to a neighbor who owned a condo close to the one we rented and she said she has to call the police and security often to move the gangs away from the carpark rooftops. The condo has a nice balcony and we wish we could have used the balcony outside in the evening, but there is no nighttime light and too dark and cold. We wished they had a firepit or some kind mood lighting so we could have sat outside and relaxed. The parking that comes with the condo is a bit of a distance away from the condo so shopping meant a long hall to get the bags up the stairs and along the hallways to the condo. We would go shopping on Santa Row again but we wished we would have stayed at a nice home that came in at a much lower price away from the bars and gangs of Santana Row, so next time we will stay away from this loft that we don't recommend to anyone unless you love to party 24/7. We waisted our money here and I am sure getting any kind of refund will be impossible.