Communication was very clear; pictures were accurate, except that the space is much larger/nicer than the pictures show. This apartment is very clean and Farnaz and her husband were great. We arrived earlier than check in but since the housekeeper was finished, they let us settle in early, which was great. The location is fantastic--easy walk to downtown Palo Alto and to Whole Foods. We rented bikes (we strongly recommend the Campus Bike Shop for this--they were awesome!) for the reunion weekend and were able to safely lock them to the back stairs. Parking was easy. The neighborhood/apartment building is very quiet and serene. We have always stayed at the Cardinal Hotel, but from now on will be staying here! Great experience, thanks, Farnaz!