Mike is very nice and responsive. He even offers to clean up the place, and change the towels, for me at the middle of my stay. He always responds to my questions within a few minutes.
The only drawback is that there is no kitchen nor washer/dryer, and the refrigerator is a bit small. But I guess it's only a problem for people like me who often stay more than a week in my biz trips. The TV set is great.