My stay was full of great times due to me overlooking issues. One of the issues that was instantly apparent was false advertising. In the rules of the listing there is a no pets rule. The listing also does not show any statement of a dog on the premises. I know many people who would not have been able to stay at the residence because they are terrified of dogs. Rottweilers can be intimidating even for people who love dogs. This was an adorable Rottweiler that weighed almost as much as me. Had I been afraid or allergic my whole stay and plans would have been ruined and this would have been avoidable with simply stating a dog is on the premises.
Another issue that I didn’t realize was a separate set of rules and fees that are not listed on the booking. If these rules had been on the listing where house rules are I wouldn’t have stayed at this location because charging for using towels/wash towels/bedding if they get dirty is not the experience I wanted. This wouldn’t be a problem at a hotel and if you bleach the sheets it would all come out.
The hot tub was nice but smelled nasty. The dog had a game that I guess he plays normally where he gets a tennis ball and drops it into the hot tub which led to the dog smell in the hot tub as well as some leaves and dirt.
The pool was dirty as well and I avoided it but it was nice looking
Another issue was it smelled like poop the whole time during our outside brunch. The dog used the bathroom I guess earlier in the morning somewhere and I could smell it during our brunch which made eating difficult when you get a whiff from time to time. It’s natural for a dog but my plans did not originally incorporate having to deal with this possibility. Also he would steadily come trying to play or get pet or sniffing over our food even when the commands were utilized. He is well trained but did still come over wanting to play.
After the stay she tried to extort me for those fees that were not in the original booking information. She was passive aggressive when she first approached me about the fees and harassed me until 11:00 pm into the night. She pointed out the supplies used for the birthday saying it made the room dirty which a cleaning fee was paid in advance as well as me informing her about the birthday use of the property. She expected trash to be taken out which was not in any rules but tried to manipulate the narrative/guilt trip me into feeling bad about birthday supplies needing to be cleaned as additional reasoning for me to pay the fee. $150 for the bedding was the fee that she tried to rush me into paying. She pointed out she wouldn’t charge for the cleaning that needed to be done which I remind you I paid in advance. She also hinted at doing the transaction outside of Air BNB to “prevent it from going against my account” like negative consequences for a fee or something. If she had come to me professionally without rushing me I never would have checked or thought twice about it and would have reimbursed. Being rushed to pay money made me feel uneasy and so I checked Air BNB’s rules and saw that any rules not on the listing at the time of booking are against the rules. As well as paying/resolving issues outside of Air BNB.