The entry process with keys,pin codes, etc., was very well explained and was accomplished without incident.
All was well until I went to crawl into bed. When I pulled back the cover there was only a mattress pad. I sent a message with a photo, saying that the bed wasn't made and was told that I must be mistaken as the crew who does the cleaning had claimed that they had made the bed. hmm...
After numerous exchanges of messages, a very nice young lady came to the door with sheets. There was a tub in the closet with one sheet and a blanket, also. But as I'm not used to having to make my own bed when I travel, I was still quite dissatisfied with the whole measage exchange. , Whoever was responding, seemed sure I must be wrong. I wasn't.
The nice young lady who brought the sheets did offer to make the bed but by this time, I was so upset I just decided I'd better handle it myself.
I won't stay there again