Convenient location for our purposes of an extended work/vacation getaway. Host was hospitable and responsive during our two week stay.
A few items of note for folks to be aware of prior to arrival. Despite being paid in full (all financial transactions done thru AirBnB -- per their policy) two hours before arrival we were notified by the host that we needed to transfer an additional $50 “Safety Deposit” directly to the host through either “Wells Fargo Zelle” or “CashApp” before they would give us the access code for the property.
Although unexpected, after driving across the country we felt we had no leverage to question this additional charge and use of a third-party app for fear they would pull our reservation leaving us in a difficult position.
It appears the “safety deposit” is to cover the cost of food, beverages, and various snack items in the unit should one choose to use these products.
In another review the host states this additional cost is the result of another guest “stealing their TV” – a frustrating experience, I am sure. However, AirBnB has a process for hosts to request reimbursement for damaged items: https://www.airbnb.com/help/article/264/what-do-i-do-if-my-guest-breaks-something-in-my-place
It is a small kitchen which of course is fine. However, the cabinets were full of extraneous items and we needed to move left over peanut butter jars, various condiments, ketchup packets, bottles, etc. out of the way to fit our modest amount of food. The small refrigerator was full of “for sale” drinks (all of one shelf was full). There were also large baskets of “for sale” ramen, chips, candy and other items we needed to gather up and place in a closet before being able to fit our items. We understand and can appreciate the intent of providing extra “comfort items” for guests but in our opinion, this was a bit overboard.
The kitchen counters were sticky and needed to be wiped down before use. Cabinets and drawers had food crumbs, screws, rubber-bands, etc. rolling around inside. In addition, all silverware and some plates needed to be run through the dishwasher because of dried, crusty food debris.
The listing states a “washer/dryer” is on site. It’s a coin operated communal washer and dryer so bring lots of quarters -- $2 for washer, $1 for dryer.
Midway through our stay the battery went dead in the door lock. The owner was very prompt in getting someone out to repair the problem so that we could lock the place when we went out.
The apartment is a comfortable layout in a safe part of San Jose.
The host promptly returned our $50 deposit.
Over the next several days he repeatedly reached out asking us to write a five-star review. We realized we had left behind a computer power cord at the unit and contacted the host to see if we could retrieve it. He graciously made arrangements for his property manager to meet us at the property to pick up the item. We appreciated his quick response and willingness to get our item back to us.
Our appreciation turned sour when prior to picking up the item he told us we had not written a five-star review yet as requested. I have no problem writing reviews. I do take issue when someone tells me what rating “I need” to give them – a positive review should be honest, genuine and most importantly earned.
Overall this was a decent experience – not the best we have enjoyed and not the worst.