The room wasn't cleaned at all and it had previous tenant's items and trash. The bathroom wasn't cleaned either. Although you kindly provided me other accommodations, I don't really trust it because of neglecting health safety. Its covid time and health safety should be considered as top priority. Later I requested full refund, you said you don't want cancellation record and let me accept "change request" to shorten to one day trip to get money back, and promised me to refund the rest of money fully back to me. Later I realized I still missing $17 refund. You said it's Airbnb fee that couldn't give me back. I helped you the whole process to avoid cancellation record, and you should have kept the promise of refunding fully back to me, not accusing me of not understanding it. The experience is not good... I should have insisted the full refund process because you violated public health protocol, not helping you avoid cancellation record and didn't get full refund back as you promised.