We arrived at the home around 9 pm and were shocked to find that the home had not been cleaned. The bed was obviously slept in, there were towels over the bathroom, and the trash was not cleared. It seems like nobody had cleaned the home since the previous guests' stay. It was a very stressful experience, given it was late at night and we were ready to rest for the day. We should have known better given that the host had not been responsive to our questions sent days prior to our stay.
When we notified the host about the cleanliness situation, she messaged us and offered to move us to another property. Unfortunately, we did not notice her messages till much later as we were busy trying to contact Airbnb support and find a hotel for the night. Although we appreciate her apology and offer, all in all, it was a very disappointing and stressful experience.