This would of been a fine experience except there were a lot of issues when we arrived. Things were broken/not working when we got there and caused a lot of inconvenience. The sink/garbage disposal was broken so kitchen sink was not useable. The dishwasher was also not usable. The blind over the only window in the unit had broken and fallen off. So there was no privacy on window. Susie was transparent about the issues when we first arrived and made it sound like these were easy to fix problems. After two full days of multiple handymen and plumbers coming through the apartment, the issues were fixed.
I think overall they could of handled the issues in a more compassionate way. We also had problems the first two nights with extreme noise disturbances at night coming from the hallway, vents, and the apartment above. I let the host know and she didn't apologize or show any compassion for all the continued inconveniences. It was very apparent she wasn't going to try to do anything to fix the noise issue. We had to take it into our own hands. We went and talked with the upstairs neighbor. He was very nice and we were able to resolve some of the noise problems.
You can hear a lot of noise when people walk in the hallways and through the vents/pipes in the apartment. Ironically, didn't hear much noise from outside on Santana Row. But overall not a quiet apartment.
The bed is very plush and soft. I like a plush bed but this one you sunk into, not in a good way.
Overall I don't think the furniture, linens, etc. were of a high caliber you would expect staying in a luxury area like Santana Row.