The house was in a decent neighborhood and location to where I needed to be. Sophia was responsive and gave clear instructions on how to check in.
The house was compartmentalized into 3 units however it was poorly constructed. We stayed in Unit C and although it had 2 bedrooms, there was no kitchen. She did disclaim this before we booked for the week and we were okay with that even though we had to do the dishes in the bathroom. What we were not okay with was the soundproofing. We can hear every movement from the renters that checked in above us. From footsteps to loud talking/laughing and even phone conversations the person was having on the other end of the line. Filed a complaint twice and she did address the issue but it kept on going well past 11PM.
The unit was not clean/sanitized to our expectations. The light switches were filthy and the walls/doors were stained with scuffs and dirt. We had to leave and buy Clorox wipes and spent 30 mins to disinfect the unit. The unit smelled nice but it was overkill as they had tons of old air refreshers in each room. Felt nauseous. Then there were pest traps (looked like roach traps) laid at every corner of the room.
We brought ESA dogs and questions were asked but we figured that out and resolved the matter.
We checked out a day earlier and cleaned the unit and left it in immaculate condition. We also sent pictures. All there was left to do was wash the linen and towels. Interestingly enough, she messaged me 2 days later that her cleaners could not find the coffee maker and that it was not in the picture I sent to her of the cleaned rooms. I told her that even though we did not use the $15 coffee machine, it was neatly placed in the bottom cupboard. My question is, if the cleaners were doing a thorough cleaning job, there is no doubt they would have not noticed it right below the cupboards next to all the cleaned and organized dishes that I had placed them in.
Sophia is a nice and communicative host but the place she rents out is subpar and not worth the value. I felt like I was in a motel.