This is not a review of the actual apartment but of the hosts themselves, because due to their poor communication skills and lack of attention to detail, I was unable to actually stay in the Airbnb. If I could give 0 stars, I would. Some backstory: Every single email I’ve received from Airbnb (the confirmation email and all subsequent reminder emails) as well as the actual address on the Airbnb app had all explicitly said Unit C in the address, but when we got there, another family was staying in the apartment. I messaged the host at 7pm about the situation and didn’t hear back until 10pm. Not hearing from them within the first hour, I contacted Airbnb customer support and was told to find another place to stay while they try to reach out to the host.
When the host finally reached out to me 3 hours after my first message, all they said was that I got the wrong unit. They made up their own poor naming convention for all the apartments they’re listing on Airbnb and VRBO and then tried to gaslight me into believing that I was actually in unit D because the listing said “cad” in the listing title…..whereas every single notification I received said unit C in the address line. If the hosts had just been responsive within at least the first hour of us messaging them, then we probably wouldn’t be in this mess. If they actually just paid more attention when listing their properties and cared enough to get the details right, we definitely be wouldn’t be in this mess.
Now they’re refusing to refund me because of course on top of being sloppy with their listings, being poor communicators and blatant gaslighters, they’re also greedy.
And of course Airbnb customer support isn’t doing anything about this situation because I’m sure these hosts have multiple properties listed and are bringing in money for airbnb so im getting the short end of the stick. If you can book through another app, I would; Airbnb doesn’t care about their customers. If they truly wanted to help they would.