From the first contact, Chris always replied to all our questions and requests within minutes. He found a solution to any problems we had almost immediately, and always with a smile. I must add also, that we had very few problems. This vacation apartment was the best equipped unit we have ever seen. Chris provided everything imaginable: from extra sheets and towels (and they were high quality ones), to a supply of quarters to operate the washer and dryer, to a kitchenette stocked with spices, coffee, tea and sugar, to books and CD's, free Netflix, a backpack, a medicine chest with basic medicines - and more and more. The little patio was very nice too - we could sit outside and have our meals in privacy. The living room was very comfortable and "homey" and the bed was comfortable. The unit has roomy closets and we did not feel cramped, even with 2 suitcases, which fit in to the bedroom closet. The neighborhood is very quiet and safe, and we took daily walks around the neighborhood. Having our own off-street parking place was a plus too, as was being relatively close to the highway. Another important feature for us was having on-site laundry facilities for free (mentioned above). All in all, a very pleasant stay at Chris' place and we would highly recommend it.