We didn't have a nice check in experience, when we arrived we couldn't find the key in the locker, so we contacted Ray and found out someone was in the place we booked. His check-in date should be the day we check out, but for some reason he had the code and checked in before we arrived. Ray provided us with his backup loft which is pretty close, it was late at night so we accepted his offer, but we had 4 people, the back up loft only has 1 queen size bed and no extra quilt. So my friends slept on the sofa and used sheets as quilt. This wasn't a pleasant experience for us, however Ray responded pretty fast and did help us. His loft is stylish and clean.