Apartment itself is fine. Easily walkable to downtown Palo Alto, comfy bed, TV, big closet, and private bath. Communication with host was very poor. She was difficult to reach via phone, text, and Airbnb message. I ended up waiting outside for about 30 mins for her son to arrive as she didn't respond to the text and Airbnb message I had sent several hours earlier. It also took her nearly 24 hours to get back to me about the wifi password.