I was really disappointed in my experience at Bluebird. I spoke several times with their customer service and they never seemed to care about my situation or tried to help me find a solution. When I arrived at the location, I set up my laptop at the desk only to find many stray hairs and was hoping that that was the only location that they missed when cleaning. Then I went to the bathroom to put away my toiletries and found even more hairs inside the drawers and continued to notice more hairs on the floors that i knew weren't mine because they were red and neither my boyfriend or i have red hair. The kitchen cabinet handles were also slick with oil and the bedroom doors never stayed closed! I reached out to the host about the situation with photos and everything and they took a really long time to get back to me. By the time they responded I had cleaned the apartment on my own. When they finally responded all they did was offer me an extra hour in the apartment before check out and 10% off my next stay at their location (as if i would want to do that after my experience). I was very upset with my stay. Considering the current pandemic, I expected the cleaning process to be more thorough and for the host to be more responsive. Unfortunately that was not the case.