Carol was very quick in responding to messages, left a key for me and someone was available to welcome me and acquaint me with the home. The room was clean, bed comfortable and the bathroom had everything I needed. There are two pets: a cat and a dog, so, if you're allergic, you may want to make note. They were fine, though, and didn't bother me at all. The outside has a lovely sitting area and is very well-lit with decorative lighting. It was very close to where I needed to be and the price was right! Thanks, Carol!