My friend and I have used Airbnb for years across the world. While we have loved many wonderful places with wonderful hosts, that makes us joyful and values Airbnb but we had a very bad experiences with this one (loft), it took us awhile debating about writing this review.
We just flew in from the east coast, we were exhausting , once we settle in we realized it was very obvious that the house hadn’t been cleaned, the place was filthy and have a very bad odors, there is no closet space to use because the closet placed full of cleaning tools. At first, I texted to inform the issues, the host sent two people over to make some room in the coat closet by moving up stairs all cleaning tools, old unused rugs, old tool boxes full of dust - this caused bad odor ( keep in mind the master bedroom and bathroom are upstairs) but we can not use the upstairs’ closet.
When we called to complain about the closet space not really convenience, the host told us, “you only stay for 7 days, if you stay a month, then I would make that space for you”.
Upon further inspection, we discovered stain and dirt were everywhere. We notified the host, but she refused to give us the refund. We have to get Airbnb involved. I am glad that they let us move out. This is a big lesson for anyone is using Airbnb, There’s lot of false advertising, mislead consumers. BEWARE!!!!