I will try to be as objective as possible. This is a new listing and we decided to give it a chance for a trip from Ohio to California to visit our son. Our daughter came along too so we needed a 3 bedroom place. I did not know the area.
We arrived after a 5 hour flight at 8.30 pm. Our son got there around 7:00 pm after he got off work. We wanted to stay together. The house was still being cleaned from a previous guest and the cleaning company they hired didn’t do a good job, so we were told. My son had to wait outside. The host said I told her we were arriving around 8:00 pm, which was true, but we paid for availability after 3:00 pm check in. However, it still wasn’t ready until 10:00 pm! (1:00 am EST)
We waited outside on the patio. I tried to call the host 3 times and left two messages from 7-9:00 pm. The inside of the house was very hot at around 80 degrees with no AC or fans. The doors were open to help but it is a very noisy neighborhood and the houses are about 2-5 feet apart and most run down. The host arrived around 9:15 pm and apologized. The cleaning guy reached her on a different number.
They said forced air would keep the house cool but it never did. The host brought 3 fans for each bedroom which helped and keeping the windows open. I got no sleep with all of the noise outside and I didn’t feel safe in the neighborhood.
I couldn’t find a hotel that night and stayed but left the next day. With little sleep, we got up to go to a hotel the next day. My son took a 5 minute lukewarm shower and then there was no hot water and little water pressure after that. We showered at the hotel.
What was supposed to be a relaxing night and day by the pool ended up being a nightmare. We never used the pool but looked at it and there were a lot of bugs in it. The patio had dead plants, old pool floats and didn’t feel inviting. The host offered to refund the second night after I complained and called Airbnb customer service.
I have stayed at many Airbnb homes and this one is not one I would recommend. It has potential but many items need resolved. The inside does look like the pictures and the furniture was comfortable. I was given a fair refund through Airbnb and am glad that part was resolved.