I had the best Airbnb experience thanks to Bruce & Zhen! First of all, they are very communicative before and after my arrival. The rooms are sparkly clean (I'm confused why only 60% people rated 5 star on this), tastefully decorated. I am very impressed with all the thoughtful details, coffee/tea, towels, utensils etc; just everything you need with convenience. Location is great, right in silicon valley, close to Stanford University.
The best part of my stay is the hospitality and generous gesture they offered. I developed a personal connection with them, they were so kind to invite me for dinner, introduction of Silicon Valley, tour of Stanford, and a complementary extra night of stay when I made a mistake of booking the space for one night less! They make my trip a great experience, it's the example of what the airbnb founders envision (the difference between a hotel and their site): a community, a personal touch, a great experience!