The jacuzzi wasn't working even though I followed the instruction. There were so many bugs and leaves which could happen. But based on other airbnb experiences, not only hosts heated jaccuzi prior to the arrival, it was covered so dirty things wouldn't go in. We couldn't use it and I decided to message the host around 10:30pm. I messaged the host and he started to trip saying we cannot be out partying at the backyard pass 10pm. And we shouldn't be lying about the guest numbers. I don't care if he had a bad experience with other guests. I always respect house rules and we always make sure we follow them. I told him multiple times even before the trip that it's total 8 people! And I saw a camera installed in front door. He should've checked how many people came in if he doesn't believe me. I came with my families including my mom and my baby. We were just hanging out. We weren't looking for a crazy party! But he kept accusing that we would party! Omg it was so annoying!!!!
So finally the host said he will send someone in the morning after I told him we are not having a loud party. He said, the "pool guy" lives only 2 miles away and he will have him come by in the morning. Then it was 11am next day when my brother in law figured out that the boiler outside is turned off! And it was finally heating up. But still, no pool guy.
But we couldn't get the pool to heat up so I messaged the host again. Then other guy name Kevin and the original host Marc started to attack me at the same time saying the pool doesn't heat up and the jacuzzi wasn't working because I pressed heat button for the pool. Then I was really pissed. Not only they didn't turn on the jacuzzi, now they were accusing me for the jacuzzi boiler button being off that is outside by attempts to turn on the heating for the pool. How does that make sense? How would that turn off the button that is outside?
And Kevin started to say that the pool doesn't heat up and we shouldn't try to heat it up. So I said Marc told me you guys are installing a new boiler and told me we can use it. I mean he didn't clearly say "you can use it" but he said he will let us know if it works after installing a new boiler. So I thought he's basically telling me we can use it. So I screenshot the chat and shared it with them when they said they never said so. Then they stopped responding completely. I'm guessing they had nothing to backup their arguments. They never apologized for the jacuzzi situation. And the pool guy never showed up. And when we finally turned on the boiler, they told me not to touch any pool equipments. Omg!! Why don't you just say don't use the jacuzzi!
Also when I messaged Marc at 11am, he said the "pool guy" has life so he can't come whenever we want which made me laugh since it's him who said te pool guy lives within 2 miles and he will have him come in the morning. I don't know if they didn't want us to use the jacuzzi or what. Based on other reviews I've read, maybe they do this intentionally.
Also there were dirty dishes in the dishwasher when we arrived. Also the gas grill wasn't cleaned.
But other than the jacuzzi situation, other things were fine. Great communication prior to the trip and during as well. The host always responded within a few minutes. The place was nice with a big backyard. We had a good time. Bed sheets and towels were all washed. They also let me checkout later than 10am which is super early. Isn't checkout usually at 11am?
Their carpet and floor is super dirty. Other airbnb always ask us to take off shoes so we brought slippers. At the end of the trip, our white slippers were all black and disgusting.
But again, we still had very good time. I wasn't 100% satisfied with the place but at least we got to use the jacuzzi and had fun so 3 stars.