Gail was hospitable, kind, and generous with information about Willow Glen and San Jose. I found communication easy with her, and she was informative. The cottage is quiet and not far away from food and shopping centers. Just take a note that the driveway backs out to a major public street, so you do need to be mindful of traffic that comes from both directions. Overall, it was a comfortable stay, and Gail really ensures you a quiet and relaxed stay.