The apartment was fine. The instructions prior to arrival were terrible. A GREAT customer service person helped me figure out how to access the many necessary codes to use anything in the building-she was fantastic. But if I hadn’t run in to residents in the parking garage (once I got in), I wouldn’t have known where the elevator was or how to use it (it needed one of the codes). So: thank you, customer service woman on the phone who was 10000 stars. The company, though, needs to provide thorough written instructions about how to get codes and use them.