My husband and I can't even begin to adequately express how Thao went above and beyond to make our stay absolutely perfect! The space was cozy, well stocked, and located minutes from Santana Row...the communication was always prompt, clear, and so very helpful! Thao will settle for nothing less than giving her guests a 5-star experience and we feel so very fortunate to have been on the receiving end of such stellar hospitality! Thank you Thao - YOU ARE THE BEST!