Just skip this place completely better yet don’t use Airbnb. Worst customer service ever! I originally booked this place for a long term stay, however I had a family emergency and had to go back home. I requested an alteration per Airbnb’s recommendation in which Kathy refused saying I needed to call and cancel my reservation. I had a feeling she was saying this cause she wanted the month stay. Well, Airbnb, her, and I finally came to an agreement for a month alteration instead of the original 3 months. Which I was grateful for.. However, upon my arrival after I went back home for the emergency and went straight to work. I got a message from Kathy pretty saying the cleaners came by and all my stuff was still in the place and did I want to pick it up or have her donate to goodwill? Mind you, the day before, we agreed to me checking out in a month.. and she sent me this 9 days into my month stay. I called her out about our agreement, and she never replied. Until this day.. she hasn’t addressed it. I got Airbnb involved. They were of no help. They kept passing my case to a new person over and over until finally someone said.. sorry you signed a contract, bye. Yes, I was fine with the month stay. But I wasn’t fine with her telling me 9 days into my stay if I was coming to get my stuff or she is donating it?! Naw. Best part is while I was dealing with all of this.. her wireless door started unlocking and locking itself, being a women traveling alone and having the land lord lady allowing people onto the premise without your knowledge, it was all too much. I was frustrated with how Airbnb dealt with this, how Kathy still has yet to address this. When I asked Airbnb whether they even talked to her about it, they said she was avoiding that encounter?! Honestly just a horrendous experience, but let’s talk about the stay.
- Cons: came in, floors were dirty, there was sand and pebbles every where. I asked get off she had any cleaning supplies, she said she doesn’t provide them since people have different preferences?!?! The sheet had red/orange stains on them. The blinds were broken so I had to sleep with the blinds open completely for everyone to stare into the room for two days until it was fixed. The bed which is a box spring was dented in the middle. I had to use one of the pillows to support the hole in the bed. The walls are so thin, I could hear the neighbors talk and go about their day: washing dishes, flushing toilets, even sneezing etc.. so if you’re a sensitive sleeper, lord help you. The room is next to the laundry and parking garage, so you can hear everyone banging around throughout the day.
Pros: location. That’s it.
Don’t do it. If you’re gonna book this place for long term, go find a super host. I literally paid $3k and stayed here not even 9 days. Ridiculous.