Elaine responded immediately whenever we needed to speak with her and made us feel very welcome. The apartment was very clean and has spectacular views of Cupertino and the surrounding mountains and is exactly as depicted in the pictures. Upon our arrival, Elaine became aware of a mold issue in the closet which was addressed immediately but with some inconvenience to us. Overall, it is a lovely apartment, Elaine is an attentive host, and we would definitely stay there again.