My husband and I were attending a conference at Stanford. Lucia's flat is located in a quiet neighbourhood, a leafy 20 mins walk to Campus/downtown. The flat is quiet and has its own delightful garden. It is ideal for working. Sometimes Lucia hosts yoga or improvisation classes, but these are in a separate building and are no disturbance at all!
We arrived on the morning of the day of check-in, which was not until 4 pm. But we were able to coordinate with Lucia to find an arrangement that worked, subject to our respective constraints (Lucia had work in the morning and was unreachable, but called back as soon as she saw our messages. Although we were not able to get an early check-in, as the flat still needed cleaning, Lucia later called us to tell us that the cleaning team had finished up ahead of time.)
After the first night we discovered that the shower/toilet were clogged. Lucia promptly called a plumber and offered alternative showering facilities. The plumbing was fixed the same day.
The last day, again, required more-frequent-than-usual communication with our host because we needed a place to store our luggage for a few hours and took a multi-plug from her flat by mistake (we then mailed it back to her from San Francisco).
Overall, Lucia proved professional, pragmatic, and a reliable and clear communicator. The flat is ideal for a professional or private visit to Palo Alto.