My partner and I spent a week during the holidays here. Santana Row is an excellent location, but very busy during the holiday season. The place offered great amenities – laundry room, Keurig machine, travel size toiletries. The first night, the Nest heater was not functioning and our place was 45 degrees when we went to bed and when we woke up in the morning. Susie and Jurgen were helpful in bringing over (2) space heaters for our comfort, which was a temporary help, but as we were working from the place during the day, it made it difficult and inconvenient. They were able to secure an appointment four days later for someone to come fix the Nest. They arrived at 12:00 and we left to get out of their hair. When we came back at 3:00, the repairman was still there, though he was now working on fixing their doorbell. We wanted to quickly freshen up before we had to run out again, but having the repairman there was uncomfortable. The ladder was situated at the front entrance and blocked the front door and bathroom, so we had to maneuver around him. I would’ve preferred to have the doorbell fixed after our departure, not in the middle of it. Overall, I appreciated that Susie and Jurgen were proactive in providing temporary solutions for our initial discomfort, but, I didn’t like the fact that they further inconvenienced us with doorbell repairs that easily could have waited until after we left. In the end, we were able to mutually agree on a refund for a portion of our weekly cost and I do appreciate that.