Ravi is super responsive and very polite. The location is great for getting on the highway and being able to go to any surrounding neighborhoods quickly. The issue I had was the backyard was being worked on while I was there and I couldn't use the doggy door because of this. There were very large holes and I didn't feel safe letting my 15lb dog out alone. While this was inconvenient, the other amenities are as advertised: great bathroom and loved the tv with Netflix and Hulu!