Beautiful apartment in a great location, but check in was painful - had to call customer service several times to get the check in email resent (never received it prior to arrival), and then realized that building access requires a 3rd party app called Latch to unlock elevators and exterior doors, so had to call back again to get the link sent. The apartment was awesome once we got in, but would need assurances that the check in process has been improved before I’d consider a return trip.