have sent comments to Kathy. not sure why reviews said she was very responsive. I got no reply from her most of the time. a few things she needs to improve - the towels were dirty when we came in they need replacing they have stains. there were flies in the bathroom and cutlery in drawers was all dirty. the door is awkward to lock it needs replacing and it would have been nice to have more than one roll of toilet paper for 2 week stay. asked about this but no response - not reliable at all. location OK. 20 mins walk daily to bustop. can be tiring.