Ok so the apartment is really great but(!) we didn’t receive all the check in info prior to check in (several emails for some reason) so had to call the office, wait for a rep and then wait for the rep to email me what’s missing. When we got it it looked clean, but then we noticed the dust hadn’t been cleaned for a while and I’m allergic to dust so we started vacuuming the entire place.
No info about building facilities (usually there’s a book with info about facilities.) so again had to contact the company to figure out where’s everything. Whenever I reached out to them, got a reply the day after or even longer. To top it all they charged us extra $80(!!!) for cleaning. Now this is completely ridiculous! Airbnb charge a cleaning fee and they decided that they need to charge $80 extra? Well, we cleaned the apartment before we left although there were no cleaning instructions AT ALL in the check out instructions. We planned on coming back cause we liked the apartment, building and the area but we won’t be working with this company in the future.