Extremely disappointed. We were in town for a memorial service. When we entered the home, it was filthy. The carpets were severely soiled. There was a thick layer of grime and dirt on the kitchen, chairs and table. It was way overdue for a deep cleaning. The listing said there was a living room. There was no living area for us to relax and visit. In the living room was a massage chair and a treadmill only. The host asked me to cancel and assured me I would get a full refund based on the situation. I canceled as instructed and only received $800 of the $1100 I paid for the reservation. Not to mention a cost me $500 additional to book somewhere else last minute. The host explained that Airbnb kept the $300 fee, even though I rebooked another place. I asked for their assistance, and towards the end of the communication with Airbnb, the host became non-responsive. I am very disappointed, especially with the circumstances that they knew we were in town for.