2.5 stars.
This review does not speak on the owner Sachin or the house itself (both amazing), this is primarily on the property management, cleaning crew, & inconveniences.
THE HOUSE: great location, beautiful, updated, modern, open floor plan (one I’d love in a future home), large Smart TV with some streaming movie apps, central AC, and large electric reclining theatre chairs!
We had to dock some stars because it’s really not worth the money charged on this property and inconveniences we experienced, due to management and cleaning. We have been to a number of vacation rentals with no issues, but for some reason there was a lot of confusion and communication issues between the owner, Sachin and the management.

CHECK IN CODE:
We didn’t get the code the day prior, which is a standard Airbnb policy.
I had to reach out to them a few times on the day of our check-in. I wasn’t given a time frame as to when I’d receive the code. As we were waiting, there was no explanation or apology for the delay. We didn’t get the code until 1hr and 30mins after the check in time and it was even the wrong code!

DIRTY HOUSE:
Wet towels on the kitchen counter and linen cabinets, dead ants, live ants, spiders, dusty floor, hair in the drawer where the hair dryer was, only 1 roll of paper towel, only 3 extra rolls of toilet paper for a 5 night stay with 5 adults, no appropriate size trash bags for the kitchen.
The outdoor trash bin was full and more bags of trash, overflowing on the ground. On trash day, we had to sort out the recyclables from the trash container in order for it to all fit.

We didn’t get to use the backyard because it was unkept with an open shed of paints supplies and large empty boxes in the side yard, making it unsafe for the children to enjoy.

The sheet on the pull out sofa in the family room had dead ants and dust. Since there were wet towels in the clean linen cabinet, we ended up laundering not only all the bed sheets but also all the towels before using.

Window sill behind the pull out sofa was dusty and had dead flies.
The master bedroom window sill and the headboard were also very dusty.

WINDOW COVERINGS AND LACK OF:
I understand it’s advertised as a sunlit house, but would’ve appreciated the option with curtains available. The curtains in the 2 bedrooms were sheer, so it didn’t provide enough privacy. No curtain in the master bedroom. There were no blackout shades if you wanted to sleep in. The family/dining area room has no curtains, so in the late afternoons till sunset, no one could use this area because the sun is beaming in and it was very hot to stand in that area, even with the A/C on.

MALFUNCTIONS:
3 of the 4 dining room chairs had loose/unsecured legs. The cabinets under the TV were not properly installed as it kept opening and unsafe for the children to be near these cabinets. The garbage disposal made a loud noise. We hardly cooked because of live ants around the stove and counter tops.

SACHIN, THE OWNER:
He was great, very nice and helpful! I was messaging the owner via Airbnb messaging, asking a few questions, without any appropriate responses, it turns out it was the property management. Sachin took over the messaging platform, was apologetic, and addressed all my questions and concerns. He asked us for a grocery list and had $60 worth of groceries delivered! He had essentials and supplies (paper towels, toilet paper, appropriate sized trash bags) delivered for the inconveniences as well (which of course was to be stocked at the house). He tried to mitigate, but so much time was wasted going back and forth on texting.
A stock of essentials and a clean house could have made our 5 night stay a memorable one, but it didn’t!!

Airbnb credited the cleaning fee, after all we cleaned the house for hours as soon as we arrived, just to make it habitable for a few days.

We often visit the San Jose area, unfortunately, we will not be a repeat customer on this property.