I didn't book the place for myself, but I did it for my friends who happened to need a place to stay at South Bay area.
The communication was going smoothly, and Carol was very helpful and clear, even if there were time differences. I'm in Indonesia and she's in California where I'm 14 hours ahead. But she replied to my messages fairly quick.
My friends told me the place was wonderful, and actually the best place they ever had compared to other Airbnb spaces they've ever been to. It looks very nice in the pictures, and it looks even better in reality.
Carol's place is highly recommended, located in a strategic place in Mountain View area. Would love to visit when I'm in town!