Els was accommodating to begin with. However, after the funds were transferred and the booking made, his enthusiasm to be helpful quickly diminished. He sent his nephew to meet us - who was inflexible, late and unapologetic. The 2nd "bed" was not in fact even a sofa bed, but a sofa that can be laid flat and was quite uncomfortable. The TV on the lower floor did not work and the kitchen equipment was a little dirty. Although we were assured that a late check out would not be a problem, a text message was sent to us on our last night asking us to vacate by 11am (i.e. no late checkout at all). For the price, I definitely expected better and I suspect what you are paying for is the location.