Kim was an excellent host, and her apartment on Santana Row was excellent: in the middle of the livelihood and vibrance that the Row brings, the joy and fun it has. Checkin and stay were smooth, we had even needed a second parking lot, that Kim organized for us for a low add'l cost. But what I most loved was the speed of responses, the level of support, and the diligence in the process. Overall an A+ experience.