I had booked this trips weeks in advance - I wanted to take my family on a little get away before my return to work from Maternity leave. My 3 year old was so excited to see all the animals...unfortunately, the morning of the trip he had a fever and stomach bug. We had to cancel :( Toni was so gracious - beyond what I expected in understanding our situation.
I have interacted with many Air bnb hosts and she is by far one of the most thoughtful and considerate. It is clear she cares about her guests experiences.