Let me start by saying that I am not the type to write a review/yelp unless it was absolutely awful. So being that im leaving a review means something substantial happened. So I'm gonna keep this as quick as possible.
I booked this room through airbnb, and for the price ($140) I wasn't expecting anything special... I used airbnb because they had my ID on file and I recently lost my ID. So after booking I received the message from one of the employees saying that they we're anticipating my arrival and that I needed to bring my ID and credit card. Also there was a $200 deposit for the room that was not mentioned in the Airbnb post. So I felt like we started off on the wrong foot because the deposit thing wasn't listed and I felt like I was going to get a lot of kick back for the ID situation. So I'm a little upset after speaking with the employee via text, I explained my situation and that I didn't have my ID and she eventually replied that they would be willing to make an exception for me if I brought in a picture and other documentation to prove who I was, so no problem. When I arrived I brought everything I needed to show them who I was and when I walked in I was greeted by the nicest woman I have ever dealt with in customer service(I work in customer service as a bar manager), maybe even in life... She blew me away! She was smart, kind, thoughtful, efficient, professional, easy to talk to, and just a pleasure to talk to. You could tell that she genuinely cared. So walking in I was expecting push back and be given kind of a hard time regarding my ID incident but as we were checking me in she says "oh I saw in our conversation that your ID/luggage was lost so I made you a bag of some things you may need". This paper bag had a brand new mask, deodorant, toothbrush, toothpaste, razorblade, Q-tips, shaving cream, mouthwash and a bottle of their purified water in a metal reusable bottle. I don't have the words for how impressed I was with her, she was absolutely amazing to the point where I was completely happy just standing there and talking to her... i wasn't even interested in going to my room that's how impressed I was. I'm going to find out her name and talk to her supervisor and explain how amazing she made me feel. I didn't think that level of customer service existed anymore. So as we wrapped up she gave me my key and then she gave me a complimentary soda which was very cool. So as I'm walking to my room expecting that this will be just another standard room, I open the door(to the perfect temperature)and see the cleanest room ive ever seen! Walking thru the room had me in awe. The amount of thought and attention to detail was remarkable. I mean down to the smallest detail everything was perfect. The craftsmanship was amazing and had just about anything you could possibly need and everything to make your stay as comfortable as possible. Some of the highlights were the massive TV on the wall, the bed is probably the most comfortable thing I've ever slept on, USB ports in just about every Outlet, motion activated Lights under the side tables on the bed, a huge roll out desk that fit over the entire bed, heated floor in the bathroom, Keurig( which I would expect the container for water have some residual water or maybe some spots on it but know this thing was crystal clear), air filtration system with mood lights on the wall, reclining chair with footrest, smoking section, ping pong table, purified water stations every 50 ft and the list goes on. Again I cannot put into words how impressed I was with the amount of thought that was put into this STRADA. The fact that they spared no expense to make their guests as comfortable as possible was far beyond any expectation that I had. If I could give them 10 Stars I would. You will not find anything remotely close to this for the price I highly recommend it. to be completely honest I want to live there. My hat is off to you Strada. I feel that nowadays I've come to expect subpar quality and service almost everywhere I go and It shouldn't be like that. I truly feel like if all businesses treated people the way you did the world would be a better place. You Can Count On Me returning shortly thank you again for the hospitality I can't tell you how much I appreciate it.