This is a fantastic place to stay in Santana Row! The apartment is right on the row and within walking distance to everything on it.
The unit is an "open concept", which was great for me as a solo traveler. The kitchen is fully-functional and the cupboards were stocked with the essentials. Safeway is a short walk away and I was able to cook during the week, which was a really great perk.
The unit is furnished with a comfortable bed, luxurious couch, and ample seating. There is a TV with Roku and the usual Netflix, cable, etc.. in the living room. There were flowers above the kitchen and the place felt really comfortable from the beginning.
Communication was excellent from start to finish. Ginger and I began coordinating a few days before my trip and she made herself available for my arrival. I arrived at Santana Row in the evening, and Ginger met me at the pre-arranged meeting spot on Santana Row to help guide me into the parking space that comes with the unit. She gave me a tour of the unit and made sure that I had everything that I needed before handing over the keys. She checked in on me once via text during the week and we kept in touch for the day or so prior to check-out.
I would certainly stay again.