This is my first Airbnb horror story. I'm very sad that this happens. On Airbnb, usually instruction to check-in is sent out 3-2 days before arrival date. But for my case, it was never sent out until I message the host for it, which is on the same day of my arrival, before my flight to SFO. After arrived in SFO, we tried to get the house but the address was also not displayed in full, it only says “Back of the house”. The host did not pick up call or answer messages. After 4 phone calls with Airbnb, an Airbnb agent finally they gave me the full address to drive there. It was almost 9:30PM when we got there, we were unable to find the place because there were no house number sign and everything was dark. I called the host and she finally picked it up and guided us to the place. On the check in instruction, it says that there is a red gate that I have to go through. Unfortunately it was not there at the first place, that made it so hard to find the right house after 20 mins walking around. Also it was again super dark. When we found the house, the pathway was complete darkness. There were no light and we had to pull our suitcases and used the flashlights at the same time. When we opened the door...the house has not been cleaned yet from the last guest. There were bedsheets, towels, trash and food, soda can, tissue paper on the floor. The bed does not have bedsheet and the toilet is dirty. We message the host immediately and the host tried to solve the problem offline. It was suggested that she would cover hotel for us for one night and we should come back tomorrow. However, after seeing how filthy the place is, we don’t plan to comeback. It was 10PM and we were so tired from our 20 hours flight. We had to be on call with 4 Airbnb agents to get our money back in full because the host stopped replying when we asked for full refund. We ended up at a hotel near by at around midnight. This was a horrible experience.