Johnny was quick to respond and great about keeping us informed with clear, concise instructions and updates. His loft on Santana Row is just as modern, well-equipped, clean and full of light as depicted in the photos, and its proximity to shops and restaurants was a huge plus for us! If I were to nitpick, the mattress was very soft compared to what we used to. We had an amazing week overall, thanks to Johnny and his spotless loft!