- check in was bad because we were given wrong information about the location of the key, which was under the mat and not in the box as described. Although Anna knew this, it took a lot of searching and three phone calls before she told us where the key was even though other guests had complained
- even though other guests had complained, the floor was very dirty and walking around barefoot left our feet covered in dirt
- even though it said it had WiFi, as other guests have complained, the WiFi was so bad we could barely send and receive messages and could not use it for essential tasks like planning journeys on maps. I messaged Anna about this but never received a reply . The TV also didn’t work.
- the bedstead was detached from the bed and kept wobbling in the night and nearly fell down on us
- finally, the lock on the front door was so weak that it felt quite scary just relying on a bathroom lock for protection.
Sorry to be so negative, but I want to be honest that we were very disappointed with our stay and disappointed to read that other guests have complained about similar issues. We could like a refund.