Looking for something nice, safe and clean brought this stay to my husband and my attention. First time to visit San Jose and celebrate our one year anniversary. This was our first time traveling since getting married we wanted our time to be memorable.
Despite the high rating of cleanliness, we were both disappointed in the lack of it. It was not professionally cleaned or laundered. Dirty cabinets doors and gummy knobs. The television remotes were sticky and after grappling one of them, it really makes your define an acceptable level of clean. Although concerning, we brought out own sanitary wipes and wiped everything we could down. The reason that brought me to make this review was the towels. There is an immediate set in the bathroom and backups in the closets. Both the primary and the backup were tainted by dog hair, 6" human hair and dungy markings which only made me think of how the item was previously used.
There is a dog in the main house property and the walls are thin enough to hear conversations from inside. Since the stay only has one main room, you will always be subject to neighborly love.
There was more 6" human hair found around the stay and in the bathroom. Bathrooms are always a place in the home worth a keen eye for cleanliness. There were other spots of concern but due to uncertainty I will only communicate that with Dennis.
We appreciate Dennis reaching out as quickly as he did to resolve our concerns. Unfortunately, due to our length of stay, schedule, and late return on our last day we pushed through.