This place is a hidden gem if you are visiting the area! It is conveniently located near all the tech companies and Stanford. The place is fully stocked and Lili was quick in responding to our needs. Some of others' comments were around the AC; we were also surprised that there was no AC. But after talking to friends in the area they all said this is normal in Palo Alto. We actually realized that we didn't need it when we visited in June. Highly recommended!