The communication appears to be highly automated; something went wrong with our check in process and we weren't able to get a key until 20-30m after our check in time. The host got back to us within an hour, but had a kindly (neighbor?) person not helped us get a set of keys, we would've been stuck outside for an hour after check-in time. Other than that, the place was fine - spacious, clean, with sufficient amenities. The heated toilet seat is a nice touch. I wish the fireplace was available for use - it would've been another nice touch.