Pros:
Neighborhood seemed nice
We were able to communicate with Katy with easy
Full refund was processed, however the time it took to rebook was rediculous
We were offered half-refund if part of our family stayed with them and the other part re-booked with someone else (we didn't want to do that)
Rooms seemed clean and tidy
Cons: (for us, maybe these are not cons for some)
Checkin was at 2:00 pm due to plumbing issues, were asked to come at 3:30 pm (We sat in the shopping complex)
Stated 2 Queen Beds, there was one Full and one Queen (Katy didn't know that the beds were switched)
Bathroom: The rule was not to flush USED toilet paper in the toilet bowl
Seemed like it is a garage turned into rooms
We ended up driving 12 hours to get to the place and spent another 4 hours looking to re-book.
*Seems like a good place for a solo traveler, certainly won't recommend for a family.
Things didn't work out for us, but we still wish you Luck in the future, Katy~