Ken, the host was very nice and Kevin, the property manager was also very accommodating. Our family had a great stay. Ken helped us find one of his property after PropertyHop double booked (kicked us off our booking through Airbnb the day before we were supposed to arrive) which was pretty shady and caused our family of 12 a lot of stress. Overall, our experience with Airbnb wasn’t very good, but Ken made it really incredible. His home is really NICE in the heart of downtown San Jose.