The apartment was well renovated and clean and Linda is very quick to reply if you need something or have questions. I rented the apartment for my parents who were visiting from out of town. Unfortunately during their stay, things kept popping up with house inspections and maintenance items that needed to be taken care of so Linda needed access to the apartment several times during their stay. It wasn't anyone's fault since it was out of her control, but it was a bit inconvenient. The noise from the HVAC system and nearby CalTrain were also really loud and hard for my parents (who are older) to get used to. Unfortunately, I had missed the other reviewer's note about it!