Positives first, the place is clean, it is spacious and comfortable to be in. I stayed with my wife and kids for two nights. The price is reasonable for the location. Close enough to the freeway so getting in and out was quick and easy. The Check-in and Check-out process was easy, instructions provided were great.
We stayed two nights. Night 1 was a nightmare, Night 2 was good. Negatives on Night 1 and lessons are listed below:
Negatives, the second-floor unit is a rental also. We had the unfortunate instance that there were a bunch of people renting the second-floor unit and decided to party the whole night. Seemed like they were high on alcohol and drugs. Very loud music and then dancing, jumping, and wrestling throughout the night. We contacted Airbnb, after two hours of back and forth, we had to call the local police. In any case, they only shut down at 4:30 am probably because they heard from the host or the police. I am unsure why they stopped.
Lesson 1: Please check with the host who is in Unit 2 rental and how to manage any unfortunate experience. Then decide if this is the right place for you.
The host (Deberoh), is also not very good with support. Basically, took little responsibility. She asked for time to investigate. She took a bit of time and came back and offered a 10% refund with the comment that the second-floor guest mentioned they were not playing loud music or partying, but offered a 10% discount. I reminder her that we were up all night, communicating with Airbnb and then the POLICE till after 4 am, even offered two videos for her and asked her to check her security footage that highlights the issue. She did not seem interested in any of it and just offered a 15% for me to just go away. Just bad business practice.
Lesson 2: Host, outside of not been helpful, is also only available during office hours. We were informed by Airbnb support that we can reach her after 10:00 am the next day. Please figure out who to reach in case of emergency as Airbnb supports sitting in Vietnam is not going to help much either.
Lesson 3: Refunds or Credits - I am dealing with Airbnb in this issue. Since Deborah was of no help. Not sure if this will get resolved but let's see what happens.
In conclusion, at the cost of over $400+ a night, not a place I will stay at again.