I arrived early afternoon and was told by jasmine, the lady behind the counter with white eyelash extensions, that my room “wasn’t ready”. I informed her we were there with 3 other couples and we all reserved the same hotel. She insisted the room wasn’t ready. We were in town for an even that started an hour after we arrived. She told me she didn’t know when the room would be ready. And she recommended I not wait. I informed her we would return to check in later as the event we arrived for would be starting soon. I emphasized to her that she should not give my room away as I would be back. I emphasized to her that I am HERE to check in and my room “isn’t ready” ( not my fault). She promised me that I had a room on hold. My room was PAID FOR! After the event, I arrived back to the hotel to check in and was given an envelope and was told the hotel was overbooked and my room was given away. Jasmine had already finished her shift and was gone. With chuckles and smiles, the night staff pushed the envelope on me and insisted they had no control. They’re “just doing what they were told to do” and sent us on our way. Granted, they paid for our new room which was about a mile away. But we arrived with a large party. We PLANNED this trip TOGETHER to stay in the same place! I believe my room wasn’t “not ready”. I think they never had a room for me. The night staff showed no remorse. No empathy. NOTHING! What if I hadn’t brought my own car?? How would I have driven to the new location?? I’ll never go to that hotel again. And I will let everyone I know if they’re staying in the area not to go there. I would give ZERO stars if I could. Next time, don’t overbook your hotel and don’t inconvenience people who have PAID their room weeks in advance! And most importantly, DONT LIE! No one likes a liar Jasmine!!