Worst Airbnb experience for me and my family, and we would never stay in any property managed by Kara (if that's a real person), Global Luxury Suites (the company that seems to be marketing the place), or Churchill Living (the company that seems to be managing the property) ever again.
To start, it was never clear who's actually managing the property -- Kara was talking to me on Airbnb about pricing and availability, but after I made the booking, I got two emails, one from Global Luxury Suites with check in instructions, and another from someone at "Churchill Living" asking for my arrival details. It's quite confusing whom I should be talking to.
We booked the place for a month (Mar 2020), but later decided to shorten our trip as we were getting concerned about the corona virus situation. I emailed “Global Luxury Suites" before the original check in date to tell them we'll be checking in late, and emailed again the night before our actual check in date. But when we got to the property, we were not able to check in. Apparently the "on-site manager" decided to remove the keybox since we were arriving late. Kara/Global Luxury Suites/Churchill Living failed to notify me about the removal. And despite having so many parties "managing" the property, there was actually NOBODY on site that could helps us at 4pm on a Monday.
I called "customer service" hotline, the lady put me onhold for 30 mintues only to tell me that I can check in the next day, and there's nothing else she can do. She even suggested that it's my fault that we didn't arrive on the orginal date, and they had to remove the keys "to protect the property" (how about writing it in your listing, or house rule, or check in instruction?)
After a lot of frustration we stayed in a hotel nearby (out of our own pocket, Kara/Global Luxury Suites/Churchill Living never offered to help) and checked in the second morning, while we've already been paid for the place for 10 nights prior to our arrival.
The apartment is largely as the picture shows and the location is quite convenient. Some additional points you would see from pictures
1. It's by a busy street, so quite noisy day and night
2. there's minimum amanities -- we got 4 toilet paper rolls, 1 kitch roll and 2 garbage bags for 1 months booking, so bring your own toilet paper and garbabe bags
3. there are some basic cookware, but quite poor quality