Cathie was very helpful when we had any questions. Check in and check out was very easy and well explained. The fridge was working, but took a long time for things to be super cold. We put milk in the fridge around 4pm and used it around 11pm, it wasn’t really cold. It was almost just room temperature until the next day. There were certain things that were broken like the drawers and microwave handle. I’m sure Cathie probably doesn’t know since I might’ve been from previous visitors. Overall everything else was good.