PG&E was shut off during our stay because they were stealing appliances for over a year.
A lot of issues arose on the first night that we were willing to look past. Garbage in the garage, blood stains on the bed, the dishwasher rack is misaligned, their black pots release a toxic burned plastic smell.
One of the guests, Sophia had messaged the host that very first night hoping that they would be able to discuss the issues the following day, but there wasn't a response back. The next day, we noticed a strong melting plastic smell each time we turned on the stove. Eventually it made us all very light headed that we opened all the windows and doors Because of health concerns and with children being present, we notified the host and contacted PG&E. PG&E discovered that there wasn't a name on the property for the service to be billed to. He had stated that all they had to do was have the service put under the owner’s name since there hasn’t been a valid account in over a year. Because they couldn’t put the service under the owner’s name and waited for two hours, they had to shut it off. After two hours, PG&E provided us with the receipt and left. The property manager finally arrived after two hours of waiting and stated that she was upset for driving 45 minutes for nothing since there was no gas leak. No concern about how we were feeling or the fact that their service was just shut off. As I was on the phone with Airbnb, they told me that I needed documents for investigation. Luckily we took a picture of the receipt because the manager took the paperwork and refused to give it back to us. As I asked for the receipt back, she pulled her phone out to record me and stated that she was going to call the police because we were harassing her. She drives a Tesla so there should be a recording of that moment. We are not the owners, this is not our responsibility. Why wasn’t the property manager there to begin with?