Suzanne's check in procedure is very convenient, made so by her excellent communication. Also, her responsiveness is top notch. She responded to questions within a minute. The cottage is spacious and the kitchen had everything we needed. The location PERFECT, close to freeways and where I needed to go; it is in one of my favorite San Jose neighborhoods. A Starbucks that opens at 5am is just a block away and good restaurants are close by, if you want to eat out. I look forward to staying here again.