Location is great, about 15-20 minutes walk from San Jose downtown. Vic was helpful, providing detailed information about checking in. It's a hacker home, so there was almost always someone else around for any additional questions. Most of the people staying here were not of the hacker / tech world of Silicon Valley, however Vic was also kind enough to invite us to a local hacker home party to meet other people more connected with the tech side of the valley. Also, one of our housemates worked at Google and that led to some great chats and a nice opportunity to visit Google. We did not see Vic during our stay, however we did not see that as any issue as he was still available by text or email for any help.