The check in process is incredibly extensive which would be fine if it worked. The key was not left for us despite checking in with the host multiple times and being timely. The customer service is not responsive and we had to jump through hoops to talk to literally anyone while we were stranded. After calling 5 different numbers we found a 24/7 support line who didn’t even have our reservation on file. Held us up for another 30 minutes. Check in time is at 4pm by the time the customer service rep was able to help us which involved talking to the site manager who’s office closes at 5! We barely made it before close at 4:57. Thankfully we got in but despite all the strict check in process they preach they couldn’t even leave a key for me...
The place itself was nice. Good amenities and clean. However they only offered one shampoo and conditioner with no backups for a week stay with two people...