Annie was extremely helpful and informative and made sure we were able to get in and settled without trouble. The room was gorgeous and the attached bathroom was very nice and relaxing. We felt very welcome and well-cared-for. I also want to make sure I give extra props for the really really REALLY good coffee - I consider myself a coffee snob and they did an awesome job. There really isn't anything I can say about this location that isn't fantastic. I wholeheartedly recommend it and will be checking it first the next time I'm traveling in San Jose.