I needed a place to crash after driving from Los Angeles to San Jose, so I booked the stay. When I got there, there was no parking that was promised in the description and no parking on the street. I ended up waiting until 3 AM to find another hotel that was pet friendly in a city that I’ve never been to. During this time, Ravi never answered the phone or responded to any messages. Before I got there he let me know that check-in will be three hours late and I let him know that I was going to be late as well. He didn’t respond to any of my messages, or any of the messages from the support team.