Lizz was very quick to respond at every step of the way. She was an excellent communicator about all issues we had, from accessing the wireless, to dealing with a problematic piece of furniture. She obviously expects a lot of herself and her home. The pantry had the nice touch of a few non perishables and many spices to aid in our home cooking. The backyard was very pleasant and well tended. The beds and furniture were comfortable and ample for our needs. The lock was easy to use. Look out for the sprinklers! We didn't know when they would come on, but the children would strip down as soon as we heard them and play in the back yard. A wonderful experience in a beautiful well-kept, well appointed home.