We spent 3 weeks in Nelly's Los Altos home. The home is located in a safe, quiet neighborhood. It has a great floor plan and nice size patio and yard. However, our stay here turned out to be rather disappointing. The biggest let down was a poorly functioning toilet. The master bathroom WC had some issues with suction. We were told it was a "low flow" toilet designed to conserve water. However, the plunger placed next to it led us to believe that there were some ongoing unresolved issues. When the host's handyman said that the only solution was to replace the toilet, we were asked by the host to refrain from using toilet paper! Our other disappointment came from the very poor level of overall cleanliness and condition of kitchen appliances, furniture and bedding.

Overall Cleanliness : In general all the floors throughout the house had dirt and grime build up. Frames to sliding doors, window screens, window frames and blinds were extremely dirty. Living room sofas, chairs and throw cushions were extremely dusty. We had to clean out any closets, kitchen cabinets and drawers before we could use them. And then there were cobwebs --hanging from many of the copper pots and pans displayed in the kitchen and also from many of the curtains in the home. A cleaning crew was sent in to assist with a deep cleaning of the home. Even after 2 people cleaned for over 5 hours the first day and then another 3 people returned for 6 hours the next day, they were only able to scratch the surface.

Kitchen Appliances : The Microwave was unusable as it had a big hole through its roof. The Dishwasher was covered in black mold and therefore also unusable. The fridge was very old but kept food fresh as long as it was set at the coldest level. However, many parts of the fridge were broken. The 2 drawers that hold fresh produce were very difficult to pull out as one of the glass shelves was resting on them (the metal hooks that should've been holding up the shelf were missing).

Many of the smaller kitchen appliances such as toaster, coffee maker etc were sticky to the touch as were a large number of cooking utensils and pots and pans.

Bedding and Towels : Much of the bed linen and comforters/quilts provided didn't smell fresh. Many of the sheets and pillowcases were faded in patches and discolored. All the towels provided were rather old and worn. We were unable to find a single towel in the linen closet that wasn't stained from age or use.

Furniture and Accessories : Some pieces of furniture such as end tables, coffee table, desk etc. were rickety. Some table lamps were also broken.

While all the time we spent in finding resolution to issues was extremely frustrating during our family vacation, I do believe that this home has great potential if the host chooses to address the issues on hand.