Location is amazing. Right on Santana Row, in the middle of all the actions - shopping, coffee shops, farmers market, etc...The unit is luxury and very clean upon check in. BJ was very quick to respond to messages and questions. The hot water wasn't working in the master bathroom shower during one night of our stays, but BJ responded very quickly and had a handyman come and fixed it right away. I only deducted 1 star from the review because it does get quite hot in the unit during the day, even with all of the shades closed, and the AC set on high. It's not too bad at night with the fans on.