Took some time before reviewing to gather my thoughts.
This place was great location wise. It was a fantastic spot to sit by the window and people watch. However, everything else left something to desire.
It may have been us, but the getting to the parking and into the condo was complicated. The parking garage is UNDER h&m, and the “behind” wordage can be confusing. You must first go to the building to enter the unit to get key to then be able to access the parking. Luckily I had someone else with me that could wait in the car but it was a confusing process.
The place did not feel very inviting. There was food left in the refrigerator that the host blamed on the cleaners and requested we put it in the freezer which was weird to me. Upon opening the freezer, it was filled with other food items, opened and clearly used. It was like someone’s home freezer. The fridge was also pretty gross with stains, it was clear it was not properly cleaned.
There are no extra blankets besides the one in the photo on the chair, which is very small. This is problematic because it gets quite cold at night. There is a heater, but we liked having the window open to people watch and didn’t want to blast the heater with the window open. Don’t underestimate the power of some extra blankets!
There were no towels in the bathroom. None. I had to go digging through a closet to find a recently opened pack of bath towels. No hand towels, everything was a washcloth. No tissue whatsoever. In the master bath there is a marble looking cup that I shouldn’t have look in, it was filled with random hair.
On the first morning I was woken up by my travel partner telling me there was a large puddle of water in front of the front door. When I contacted Linh, she told me it was the fault of the HOA and to please just put down a towel. I was quite frustrated with this because it is right in front of the front door and bathroom. Two large puddles of water for most of the day. When I let her know we had put the towels, she then requested I put a pot down instead, when the towel was her suggestion. She asked for my email to issue me an Amazon gift card for the trouble. She said it would not be given until Monday, which was a day after I checked out. I assume to see if she could ding us with anything first. She did end up sending a $50 card that said “thanks for cleaning the water”. The television in the front was busted, literally cracked on the front of it. Was told this was due to a former guest. None of these issues are noted in the listing.
To be honest, this place boasts luxury and says it’s the “crème de la crème” in Airbnb but it seems like a facade. I was not happy with the stay. It felt dirty and cold. (Literally and figuratively) I tried communicating with Linh after we checked out to further discuss the issues, and she never responded. I sent multiple messages with no response, so it seems she is only concerned when you are still a guest.