The host was responsive about the reservation and it is a close location to Stanford's GSB.
But, there are much better Airbnb options in the area. There was no heat because the wall unit was not working. I should have realized the unit was not working earlier than I did. But I had a busy trip and I was only sleeping in the unit , as I get cold when I am tired I initially thought that was was issue. It was only after trying to get the heat on by experimenting with heating knob that I realized there was no heat. Once I realized that the heat did not workI wanted to check out as I was not going to take another shower in a unit without heat in December. I felt like I was camping. While the host was initially responsive about the heat problem, offered to make me happy and agreed to provide a refund for the lack of heat, and told Airbnb that she would resolve the issue through the resolution center, after 6 days I had to get Airbnb involved to resolve the issue. (I wanted to make sure I received the refund before the end of the review period). It also appears that the host was unresponsive to Airbnb.
It is advertised as a studio, but the only sink is the bathroom sink. You have to look carefully at the pictures. I have stayed at two much higher value Airbnb locations in Palo Alto. There are better Airbnb options for less money in Palo Alto. My alternatives were not available. This is a painted cinderblock room. It may be a converted porch as at least one of the outlets is a box on the wall. This is not a location with central heat. If the heat, had been working, it would have come from unit attached to the wall. it seems the studio has insufficient electrical service. There are multiple extension cords being used in the room to provide electricity to the TV, mini frig, stove-top, etc. There would be no air conditioning in this unit if it were hot as there were fans in the room for that. It felt like a dorm room.
I do wonder if the host knows about the heating problem as there were 2 comforters on the bed.