Tina is extremely responsive. She is also guest oriented, e.g., she allowed us to leave our luggage at the house since we arrived too early to check in. The house is well located. There were enough supplies and toiletries. My only comments are that the house is not as large as might appear in the website and any potential guest should ask to see the house rules before booking. For example, luggage with rollers were not to be used in the house. That may or may not be a problem for a guest.