Mr. Steven is the first landlord for my first travel from China to America. He is so kind and with great patience to help you. Although he has his own work, he replied our email as soon as he can; Although he lives upstairs, he seldom disturbed us and knocked the door if it is necessary. Since this is our first time to use Airbnb, we asked amount of questions before our journey while Steven given precise answers. In order to enjoy your journey in Palo Alto, I highly recommend you to book this lovely basement. Only one pity is that my friends thought the beds were so soft and they were not used to them. :)