I regret to say this was the worst Airbnb experience I've ever had. I booked late in the day for a one-night stay, confirmed at 8:29pm. The host sent me a cryptic description of how to get there. When I arrived, it was dark and pouring down rain. The area was full of identical townhouses. I spent 15 minutes looking for the place without success, and when I began to retrace my steps I gave up and left, cold and soaking wet, cancelling my reservation. I found another place to stay. The host said I should have contacted him and he would have come out and gotten me, but I was freezing cold. I asked him for a refund, and he said to contact Airbnb. I did, and they said refunds are totally at the discretion of the host, who has not responded to Airbnb's request for a resolution. Superhost indeed. I'm sure this review blows my chance at a refund, but I'd rather let people know about this situation than grovel at the feet of a passive aggressive jerk for a $61 refund.