Heat system wasn’t working, they provided us portable heaters which didn’t work properly but they communicated thoroughly. It would have been convenient and helpful for us if they had just moved us to a room with working heat system, but we did not appreciate the fact that someone had to come to my room to fix the heating issue while the room was paid for and occupied by us. The host cared more about losing their revenue on giving us a room with working heat rather than our convenience and comfort. Other than this, everything else was great!