Serena doesn't respond straight for questions that i asked. For example, i asked for mailbox key she sent checkin instructions. I asked again then she replied correct answer. I asked for safe no straight answer. I asked for trash pickup schedule no straight answer.
After checkin i observed few faulty thing's,like following.
In kitchen top there are few areas paintings peeled offs. Blinds are missing in living room and patio door. She never took care of those.
I stayed for two months and house becomes dirty pretty quickly with dust. There is no vacuum cleaner in the apartment. After multiple asks they provide a crappy vacuum cleaner which doesn't clean properly at all.
All outlets are 2pin only. If you have 3pin cables for laptop charger it won't fit. They provided 2 or 3 adapters and 2 extension cords after asking.
Safe was listed in list but i didn't find it in the apartment. When i asked Serena responded very rudely that this is not a hotel also threatening we can end the reservation happily. Crappy response.
There is no proper air circulation in the apartment. Fans are must run all the time. One fan broke during our stay and they replaced it quickly.
They never sent anyone when i reported kitchen counter top cracked. I sent pictures no response.
Internet and wifi was good. One day it broke due to an outage in the area.
Laundry is near management office you need to walk area back of the building. No incidents of losing clothes. Thank god.
What I feel is they should provide these basics or bare minimum things without asking. Overall Poor management and less quality apartment.
One thing for sure apartment is located in a great location and convenient for shopping, entertainment and stanford university. Neighborhood is great and safe.