Lisa was very prompt to reply to my messages. Her place was easy to locate and the instructions to get in and out were clear and easy to understand. We had some difficulty finding street parking. The room was clean and neat. Towels, shampoo, bath liquid soap were provided and there was a cleaning lady to clean the house. We were able to do laundry because she provided laundry soap. She had utensils and cookware that we were able to use. We will definitely book again.