Johnny is a very polite gentleman through text and in person. He was very fast with communication and was very thorough when it came to giving a tour around the Santana Row. He gave us great recommendation where to eat and shop. The apartment was very well taken care of and well stocked (towels, cups, silverware and blankets). I highly recommend this location for your next getaway of business trip. The views are gorgeous and the atmosphere of city was exhilarating!