If I were a Karen, it would be unacceptable. However I did stay for the entire duration. Here's my story! I asked them to turn up the heat via text. They replied promptly but didn't do it until the day after. Since I stayed over Christmas, I couldn't help but wonder if they left the heat off and couldn't stop by for a few minutes to turn it on. Even washing the dishes was cold. I had a 1 min. hot shower then it was lukewarm-ish cold on night one. The day after, you could hear the heater in this Victorian via the air vents. The shower was finally receiving hot water! Wow. The place is nice but apparently others stayed here for cheaper AND had hot water and air on their first night. I wish I could've brought my family somewhere else but I'm not familiar with Airbnb's refund policy.