Very convenient location right in Santana Row! My colleague and I stayed here for a night while on business, and it was nice to be close to restaurants, the airport and our meeting location (although it definitely made us want to shop instead of work!)
Anastasia and Refael were responsive and accommodating - we got back later than anticipated from our meeting and they were able to be flexible with our checkout time. On top of that, as we were rushing to get out for our flights, my colleague left something in the place and they kindly shipped it to her.
One important thing to note if you are choosing this location for business: The bedrooms do not have enclosed walls so if you staying in the bedroom downstairs, it isn't exactly private since the walls don't go to the ceiling and there isn't a door you can close. We were okay with that but just something to mention so you are aware.
Other than that, it was a fantastic place to stay and I would go back!