We have multiple young toddlers so any planning ahead we can do helps us out in the long run. Ivan didn't hesitate to send us the check in instructions so we could review before our travel started. The details in the document was great. Something we did run into once we parked was the elevator it instructed us to use was out of order. A plan B elevator to use with instructions would have been appreciated as the one we picked was on the complete other side of the where the condo was.
The condo description and pictures matched the place. We don't wear shoes in our home, so we did the same in this Airbnb. Unfortunately the floors were dirty so our feets were black and had stuff stuck to it (why stars were deducted). Seems like they haven't been cleaned in a while. We let Ivan know first thing in the morning and he was able to drop off some cleaning supplies later that night. (We requested supplies to clean it ourselves vs. having someone come do it.)
We did supply a few suggestions that may help future guests with young kids. What they did offer was good, but hope they consider those changes/additions to make it even better.