While Cheryl has been quick in responding my questions and texts, unfortunately she didn’t react quickly when I most needed it. The bedroom door knob was malfunctioning, locking me out of the bedroom even though there was no lock of any type. My toddler was inside the bedroom alone for 2 hours unattended and fell from the bed onto the floor with her forehead hitting the floor. At that point I was still locked out and couldn’t enter to take care of my injured child. It took Cheryl 2 hours to finally open the door to my traumatized child for the convenience of her friend’s schedule.