Pros:
- location is great
- apartment complex is clean and feels safe
- apartment was clean and with functional appliances
Cons:
- very hotel-like. Tiny tubes of soap and shampoo, no hand soap at the sinks, kitchen had some utensils but no basic items usually found in airbnbs such as salt, sugar, oil etc.
- water wouldn’t drain out of bath tub very well.
- the Latch app key system is a pain to use. It is very inconvenient, has some bugs. We are extended our reservation by day and that hadn’t updated in the Latch App. So, we got locked out of the apartment but also could not use the elevator to get to the garage. Had to call customer service and sit outside the door for half an hour while they resolved the issue. Customer service is responsive and great. The Latch App is not.