The house is infested with roaches and they have been there for a while. There were roach motels everywhere and some were even dusty. It’s really unfair that we were only offered a refund of $100 from the host, but once we contacted AirBnB we were offered more but not a full refund. The host said she would bring us the key to the garage so we could have access to the washer and dryer but she never came. We didn’t have any face or hand towels. We had to go out and purchase towels amongst other necessities. We resented the fact that Raul of AirBnb told use that the situation wasn’t extenuating enough for us to receive a full refund.