The location is great- we utilized Santa Cruz, San Jose, and surrounding area. Communication was very good. The host promptly responded when we had an AC issue when we arrived at the location. The feedback I will give is information I would have hoped to know prior to our arrival. If you are looking for a private guest house, this would most likely not be the best spot for you. The hosts live onsite and you essentially are swimming in their backyard pool and staying in a pool house very close to their house. At one point, I walked out of the shower into the living room and the host was watering plants next to the sliding front door in the pool house Airbnb. Also the AC unit liked to shut off every two hours so we were waking up to turn on throughout the night. I think it may have been a new system so they may be working out the issues. The Bed preference: if you are okay with a hard bed you may not mind it. We had a difficult time sleeping on it. Other than that, they were pleasant people when we did communicate with them. They have a very nice home in a good location, and I hope this feedback can be used to improve future stays.