Walter & Celina were quick to respond and easy to deal with. They added nice touches like board games, movies on Apple TV, and a bottle of champagne on Christmas Eve to make our long stay over the holidays enjoyable. The only slight negative was we missed in the description that the unit was right next to train station and it took a little getting used to the noise when trying to go to sleep. But we got used to it, enjoyed our stay and would stay again.