Carol did an excellent job communicating with us via email about our upcoming trip to Mountain View and also checked in while we were there to make sure that everything was going well. Her apartment was spotless, contained mildly and pleasantly aromatic organic shampoos and soaps, and had great book about the area as well as magazines to thumb through. The towels were thick and soft which was great. The decor is funky. Her home was located within easy walking distance of downtown. It's located on a busy street so there was audible vehicle noise in the living room but not so much that it interfered with our ability to kick back and read. The master bedroom is located off the street and were able to sleep like babies. We decided to hold off on doing laundry until we arrived home because of the drought in CA; however, if you do decide to do laundry, Carol had a selection of detergents to choose from. She also had a dollhouse, books, and some games if you have kids.