Hello,
I arrived at the location and was not able to enter we spoke with the building manager I believe. I was there for about two hours at the most tried several different codes that were all incorrect provided by your email as well as the building manager. I was told to come back tomorrow I should be able to get in and somebody should be able to meet me at the location to assist me with getting in. I have videos of me trying the lockbox several times with the codes provided. I can send you the videos that show no success. At this point I would just like to be fully compensated as well accommodated for my trouble and time. I had to drive back home and never was able to get into the rental property. I was told someone may be able to come out and meet me tomorrow 9am. I have not be given any confirmation someone would be coming out but was told they should be so that we will be able to finally enjoy our stay. I look forward to hearing from you with a solution to this issue.