Check in was problematic because I received no check in instructions despite asking. I had to go outside of Airbnb to call. Walked in and noticed house wasn't clean but that was ok I thought if my room is clean. Walked into my room and there was a couple laying on the bed. Ravi, the host, was on the phone so he directed me to another room. It was not clean, although he insisted it had been cleaned the night before. However, there was dirt, hair and crumbs on desk, bed, floor and shower. Ravi offered to send his cleaning woman for whom I waited for a while. Finally, when I began to complain, he instructed for me to cancel and he would refund me. I contacted AirbnB letting them know why I needed to cancel. I was on the phone with them for over an hour to assure I would be fully refunded. It was a terrible experience for my first time using Airbnb. However Ravi assured me it wasn't his fault because he had cleaned the place the night before.