This room has everything you need for a comfortable stay in Palo Alto. The location is amazing, less than 5 minute walk to Palo Alto transit center (all the busses, Caltrain and Stanford shuttles) and literally so many dining options that I was overwhelmed by the choices in walking distance. The check in is very easy. I never saw another person but Michael made sure I had everything I could need and even offered to fix my bike for me!