Carrie is a great communicator and very responsive to needs. The location is great, next to a very nice park, and the benefit of having parking off the street is very nice. As for the actual residence, it needs a refresh of paint/linens. Although it says 5-star resort, in the current condition it is equivalent to a 2 or 3 star hotel. Also, if you are staying long term, or plan to cook, the amenities are lacking for any significant cooking.