Booked this property hours before checking-in due to a death in the family. Hosts were incredibly flexible and helpful during this difficult time, we will never forget their kindness and responsiveness. This loft has all amenities a lady could need (hot tools!), beautiful decor, perfect water pressure in the shower! Would stay here again since it is in the most convenient place in Santana Row, cocola bakery below, Starbucks a few steps away and all the restaurants/shopping you could ever need.