This place is right close to downtown Palo Alto and is a great place to stop if you like both relative comfort and proximity to shops and restaurants. I did not realize there was a way to tell them that there would be two people staying in the room, but they quickly got in contact with me and gave me extra bedding after paying the additional fee. Communication is relatively good. They answer quickly and were respectful in our online encounters. Unfortunately, the host needed to enter the apartment several times to take care of maintenance issues and even woke us up early Saturday morning to change a battery on the door. Of course, I understand maintenance needs to be done but I was slightly upset we were interrupted like that. They were respectful and said they were sorry about waking us up, then carried out the change of battery after asking me if it was okay to finish. I would stay here again if we could minimize the encounters with the host. It is a nice place that has old creaky floors and very thin walls but is not terrible if you know what you're getting.