Heater didn't work and the host was so slow to respond we had to stay 2 nights without heat. Their "fix" was plug in space heaters, which immediately tripped the breaker and left us with no heat OR power. We canceled our third night and stayed at a hotel, which cost us a lot more than the refund we got for the unused night. Place was in poor repair, not very clean and lots of things just terrible condition - exposed wires under the wall heater, fixtures falling off in the bathroom, floor tiles separating and transition strips taped down instead of installed properly. Very poor quality.