Andy is very kind and responsive. I rated this place very low because of the state I met the room. a bedbug on my pillow, mold in the bathroom bowl, cobwebs on the wall. although the moment I brought Andy's attention to this things he was willing to get it resolved the next day but due to my allergies on mold and bugs I left the place immediately. just confirm or remember to ask if these concerns have been resolved before you make your reservation unless they don't bother you