Farnaz made sure the apt was ready and clean for us to arrive. The house manual is super detailed and very helpful. We had no issues at all and the keyless entry is a huge help when traveling with others. Farnaz is great at communicating and making sure we had everything we needed during our stay. The location is outstanding too. So easy to get around Palo Alto and to take the Cal Train to San Fran. Great host with a great apt!