Alex & William falsely claim to use Airbnb's 5-step enhanced cleaning steps. Both beds in their house were covered in dog hair. The pillow, blankets, and sheets were full of white small strands of dog hair. There was trash, hair, and debris underneath both beds. There were long black strands of hair all over the bathroom and kitchen floors. The bed to the left side of the living room had a mattress liner soiled in semen and urine stains. It was so disgusting! I had to spend hours cleaning the bed linens, since Alex and William refused to allow us to cancel our reservation and refused to give us a refund. Alex offered us $50 and stated he was being generous. Our vacation was ruined. To make matters worse, they sent us messages telling us to enjoy our stay. We reached out to Airbnb's resolution center and they refused to help either. They kept telling us that the case manager would call us and he finally responded 2 days later at 2am in the morning the day we were to check out, to say he could do nothing for us, even though they agreed the house was unsanitary and they had seen the pictures we took of the beds. The neighborhood is also in a community where homelessness is prevalent. There are homeless camps nearby and trash littered throughout the city. We were unfamiliar with this area, but had chosen to stay in San Jose because it was a midway point between San Francisco and Sacramento, where we wanted to visit the sites. Unfortunately, we did not do enough research. This is 4 days later, and neither Airbnb nor Alex and William have done anything to help us with a refund. Lots of apologies and excuses, but no one stepping up to make this terrible situation right.