I have stayed at many Airbnb’s, and had all positive experiences in the past, but had a rather unfortunate experience in this case that compelled me to write a review.
We arrived to find that the place had not been cleaned properly (or perhaps at all), without fresh sheets on the bed and with hair in the tub and sink. We asked about other accommodations but it was already late in the evening (10:30 at night) and the hosts were naturally not available to clean the room, and had no other rooms else available.
The hosts said this was a first-time occurrence with their cleaners, apologized, and agreed (after we persisted on this point) to reimburse us for our stay. Yet they took some time in responding, did not offer to help us find an alternative local hotel in which to stay, and failed to follow up to make sure that we had safely found other accommodations so late in the evening. I write this review in the hopes that this was a one-time occurrence, but so that others should know it could happen.