Carol was a wonderful host! Her apartment was very cute and stylish. The beds were so comfortable and the towels were nice and soft. She supplied all the soaps you would need. The kitchen is well stocked with nice pots and pans, beautiful dishes, cooking utensils, and flatware. Carol was travelling during our stay, but she was very accessible and she always responded quickly to questions. I had our 4 small children with us, and Carol had a pack-n-play for the baby and an extra airbed all set up in the "kids room" for us. There were also a lot of children's books in the apartment, which was nice and welcoming. The neighborhood was lovely and the location of this apartment is awesome. It is conveniently close to Whole Foods, Trader Joe's, Target, Walmart, several gas stations, many good restaurants in the Castro Street area, many fast food places, and public transportation. There are also many parks nearby. The neighbors in this apartment complex were also either very quiet or the noise-proofing is very good. We could barely tell that there were neighbors upstairs. I would definitely recommend staying here.