Thao went above and beyond expectations with quick response times and being accommodating when needed. At one point we bumped paths and she was very kind and checked in on us. The suite was clean and we appreciated little add ons such as a small fan and oil diffuser. You get a parking space in front of the suite and the neighborhood was pretty quiet which was nice. Santana Row shopping area is less than 10 minute walk away. We look forward to staying here again in the future!