Thao is a conscientious and delightful host. This particular trip was business focused and the accommodations were perfect for work and resting in a quiet environment. The full kitchen and washer dryer are an added bonus, so easy to handle some of the basics as needed. Check in was super easy as was extending my stay when it came up. The walkability to Santana Row is great. The Superhost mentality is evident as her attention to detail, courtesy and responsiveness was outstanding. Definitely will stay there again.