There was no heat & they did not help me that night preferring to repeatedly ask me if there wasn't a small heater in the room to which I repeatedly replied that it was not working. I offered to let them have until morning to bring heater because I needed to go to sleep. But in the morning there was still no heater outside my door. It was 39°. I've stayed at Eve/Artgo a few times starting in Saratoga, which impressed me. But their San Jose & Sunnyvale are not recommended. Here, the room is smaller than expected &poorly designed. I could barely get in the room. Sheets had pubic hair. Gaping hole in window where the tape is poorly attached. Floor severely peeling from damage. Heater in hall of main house was off. After ignoring me all night they had the nerve to charge me for the full night. I cannot recommend this host. They would not pass basic CA rental requirements for habitability.