As a fellow AirBnb owner and an Airbnb user, I look for two things - am I getting what I paid for and good customer service.
The things that were good about this house - spacious bedrooms and comfortable beds. Two full baths were good. Cozy living room. Host easy to reach. Host supplied an additional folding table to use for work when requested.
Things that need improvement - kitchen is ill equipped for cooking - missing some basic items like a cutting board. Backyard is unkempt and outside seating not usable. Lighting in bedrooms is dim and not adequate for reading or writing at night. Some of the beddings are old and have retained smells. Bulbs out in some areas.
More importantly, the cleaning crew cut corners. Microwave had a huge spill that wasn’t cleaned and food stuck on the door and inside. The house was dusty in areas. The garbage was full. Given that we were renting the house during covid, it was worrisome to see that basic cleaning was not done adequately.
Lastly, the half bath had a a major leak and was unusable from the beginning. I alerted the owner of this. It couldn’t be repaired during our stay. I asked the owner if there was anything he can do to compensate given the bathroom was unusable. I had also previously alerted him of the other issues. He refused and told us that we were welcome to leave if we were not happy.