Jay was very responsive and helpful. When the overhead sink light in the bathroom didn't work, he gave us a bunch of other lighting options and even offered to come and fix it. We weren't staying long and it wasn't that big of a deal, but he really wanted to make sure we were comfortable and happy and I appreciated that. Just a small note for future occupants - the master bedroom is very bright, the 2nd bedroom is very dark. So if you have sensitive sleepers or those that like to sleep in or wake up early (or need more or less light), choose your bedrooms accordingly!