Beautiful quiet place in residential neighborhood--beautiful trees and pool. Instructions are comprehensive and clear. Furnishings are modern and very clean. I never saw the owners but it was not necessary. Perfect place for a couple. One needs a car and it really helps to have GPS in car or on phone--I must have found 4 or 5 ways to get there. Alma street is best route to downtown Palo Alto; I280 to SFO or San Francisco. Beer in mini-fridge (behind door in sideboard) was most welcome after stressful travel.