Matthew took his lunch hour to meet us with a key, so that we could get in when we returned much later at night. The unit is very nice, separate from the house. We had a couple of unexpected problems when we got there at midnight, so I called Matthew, and he woke up and came out and took care of the problems right away. Unit about 10 min from SJC, so very nice to stay for early morning flights. I note that Matt gave us a large refund because of the problems, even though he had taken care of them. I have other reasons to stay in the Bay Area, and I plan to stay there in the future.