I booked at this family home at the last minute, literally just before my plane took off for San Jose, and was worried that she wouldn't see it or get me the directions on how to get in, but they came automatically via email. The emailed instructions were very easy to follow, and I had no trouble getting in, even though I arrived around midnight. I never got to meet Jenny, but the check-in process was so painless that it didn't affect anything. Do note that the pool/hot tub can only be accessed between 7AM and 10PM, so if you're arriving late like me and leaving early, you won't really get to use it. The bed was SO comfortable, and the water pressure in the shower was really good (that matters to me). Also note that this room is connected to another rented room via the bathroom, but you can lock the door from your side, so it wasn't an issue. In short, I would definitely stay there again.