When i came to the place it was 96 degrees outside and the ac wasn't working. She said it's running but i put my hand next to the vent and felt no air coming out. It was hotter than outside and absolutely unbearable.I told the host I was checking out and asked for a refund. She said yes and the next day she asked if I'm checking out (??) I told her yes I've been checked out immediately after I got there and realized how hot it was. I asked her to tell me what to do since I'm new to airbnb and got no respond. Then she didnt message me until the next night and said no refund because I didn't click cancel on the app. She obviously knew i was unfamiliar with the app and was biding her time until it was too late and took my money. If she was honest, she could've just told me what i needed to do or just canceled the booking herself. Sad that people have to resort stealing to make money on this platform.