We originally had this booked for 10 days. Our daughter was moving to California for school and we wanted a place close to SCU.
We chose this place as the majority of the reviews are positive and Jason responded quickly to our questions prior to our booking and gave us a discount for the extended stay.
Our experience did not reflect those positive reviews.
I wasn't sure if I was going to leave a response as it is not a great one but ultimately decided to leave one.
At first glance, it seems to be a darling small place. Suitable for 2 adults and 1-2 young children.
Jason does respond quickly.
I asked Jason last minute if we could check in at 3 instead of 4 and while I missed his response ( he responded about 20 minutes later) we ended up checking in at 4.
When I messaged him that AC was not working and the ceiling fan/light was not working when we arrived, he sent his "property manager" within a half an hour to have a look at it. While the property manager wasn't sure why the ceiling fan/light wasn't working either, He told me the AC should work and to just keep the temperature really, really low.
We had plans to meet up with our family around 5 so we left. We came back around midnight that night. I got the pillows out of the small closet and noticed every one of them was filled with bodily fluid stains, they appeared to be very used and old. They did not have the pillowcases on them and I couldn't think of sleeping on those pillows even with cases.
The one comforter that was pulled out of the closet was also stained. One of the hand towels also had dried toothpaste on it. That was enough and I place everything back into the closet and messaged and sent pictures to Jason right away ( this was about 12:30 am.). My son and husband fell asleep on the couch and I couldn't sleep. The pillows and other things had really grossed me out. I just wanted to leave. Jason finally texted me back around 4:30 am and said he would get us new pillows and linens in the morning. I told him we are leaving. Seeing the pillows, linens and comforter, I knew this place had not been cleaned or sanitized well. Jason seemed upset that I did not want the new pillows and that I was being unappreciative to his trying to fix the situation. He told me he wasn't going debate with me. The stay for us had been ruined. We didn't trust that the place was clean. In the morning around 7 am, I entered the bathroom only to almost step on a roach! I took a picture and since Jason was not going to "debate" with me anymore, I reached out to Airbnb. Airbnb was wonderful to work with. I sent the pictures and they reviewed the texts between myself and Jason and refunded our money.
We left the place and checked into a hotel.