Arti is a fantastic communicator. She was very quick to respond to messages or call and get us what we needed which wasn't much. It's a great house if you have small kids as they have themselves and let you use the books, toys, puzzles, tv that will entertain the little ones. This is not a house that is rented frequently so the dressers and closets were full of their clothes. I would say if you have anything you really need for your trip, just ask and she will let you know if it's doable or not. She was great with us checking in and checking out as well. Overall a great place to stay.