This apartment complex is a great value: the rooms was comfortable, the amenities are amazing, and the reservation process via airbnb is very easy. I booked this place several times for my business stays in Palo Alto.
I am disappointed, however, to share that I did have an issue with this particular stay. I had an accidental lock out when checking out and it took someone over an hour to come let me back into the apartment. I called the provided several times and was bounced around different service desks; nobody gave me an updates and I was forced to step outside the building to make phone calls (horrible reception in the lobby). I hope the team can provide better instructions for lock outs or improve the process so future guests don't experience the same issue.