Pratik really went above and beyond to try and help us out. There was an issue with the plumbing before we arrived, and he had someone in there trying to fix it before we even got there. He was very responsive and was on top of it. Sadly, it seemed as though whoever stayed there before us did a number on the pipes, and it took 2 different plumbers to resolve the issue and wasn't resolved till we were already leaving. Unfortunately, this was beyond his control as we know things happen sometimes, but I'm grateful for him really trying to resolve it. The house was nice and clean and was in a great location. There were plenty of blankets and pillows and towels.