Rits's home is beautiful, on a nice quiet street and conveniently located next the freeway and San Jose airport. We would have given a 5 star review except for one problem. We booked Rits's place because it has a flexible cancellation policy, and were upfront with Rits that we were staying there while looking for permanent housing in the Bay Area. However, when we did find housing and requested a change to our reservation, Rits stopped responding to our messages. We eventually had to call AirBnB to intercede so we could cancel. Rits's blocking of that process ended up costing us $200.