I booked this for friends traveling to the Stanford cancer center. We all thought that Sophia is kind, responsive, and always available to help. My friends liked the neighborhood and said the place was quiet and cozy. However, they found the stairs and uphill driveway challenging and wished the bed was firmer (these affected the person with back issues). They mentioned that the internet was iffy (maybe put in a booster?) and said it would be nice to have a broader TV selection beyond just Netflix and YouTube. But they appreciated the location, having the kitchenette, and enjoyed getting to know Sophia.