We had to leave due to an enormous amount of bugs and general uncleanliness. Since it was late, we had to stay and try to clean and flip the Bedsheets inside out since there were bugs on them.
Airbnb only gave us $130cad to try and find a new place which was nothing since we had to find a new place last minute so we ended up paying far more money. They called cleaners to kill the bugs after I called airbnb support but that is not enough and they need to fully fumigate since so many more came out after I showered. They did not offer us an alternative room or stay.
The unit clearly had not been cleaned before we got there and probably not in a very long time. Even the beds were unmade, hairs were on the beds and bathroom counters, so many bugs were everywhere, there was only a dirty towel given, the toilet was dirty, and the garbage was all full. Clearly the owners of this airbnb have used relatives and friends for reviews. They are not cleaning between stays at all.
The assistant Jean was helpful and courteous in returning our towel that the cleaners accidentally took (but we had to use our own towel in the first place because they only had a dirty used towel)
All in all, the owners are clearly not taking care of this place or the visitors.