I have stayed in this Airbnb for 25 days and the overall experience was terrible, which leads to cancellation.
If you are planning for a short-term stay (1-2 days), I think this Airbnb is doable.
However, if you are planning for a long-term stay (> 7 days), I would suggest you to read my reviews in addition to other previous guests’ reviews before making your reservation at this Airbnb.
First of all, the host, Michelle, does not live inside this Airbnb but in another play in the bay area. And therefore, Michelle asked the other tenant, her friend (James), to assist me during my stay if I need any help.
I was not aware of this until the day of my arrival, but I thought it should not be a big problem as long as her friend also does the proper job of being an Airbnb host.
However, I was totally wrong because I found out that James was not very happy when I asked for things inside the Airbnb.
For the most of time, he just doesn’t seem to be too happy when I asked for help. One scenario really made me feel that I should not ask for James’s help is that one afternoon (4-5 days after I moved in) I found my dog’s food bag was scratched by James’s cat. And I was looking for some tapes to patch it and store the food at somewhere the cat would not be able to reach to. When I knocked on James’s office door and asked where I can store the dog food and he said the cabinet downstairs with a very impatient tone. And I asked do you mind showing me where it is, and he said just downstairs, don’t you know where it is. I felt like if I knew where it is then I would not even ask. Then I told him I will go downstairs and check where it is. After I found the cabinet, I forgot that I should patch the dog food bag before putting it in the cabinet because there are ants’ problem inside this Airbnb. Therefore, I went to knock on James’s office door again and asked where I can get some tapes. He is getting very annoyed and I said if you are busy right now, I can come by later. This is no rush at all. Then he said he is always busy. Then went to the garage and gave me the tape. Although I tried to say thank you to him but he just ignored me and went upstairs and closed his office door immediately. I was unsure what I did that makes him behaved so weird but for sure I do not feel comfortable to ask his help anymore because after all, he is not the host listed on Airbnb and he holds no obligation to help me anything. Therefore, I messaged Michelle whether I can asked for her help if I need anything inside the Airbnb instead of asking James for his help.
I think this is where things go even more weird due to the mis-communication. I was unsure what Michelle has told James, but for sure James was getting more and more weird, at least when I saw him inside the house when I do not need to go to work. James just in general looks quite angry and annoyed whenever he saw me inside the Airbnb and this makes me try not to have any other contacts with him including normal greetings.
One outrange thing happened that really terrifies me is that one day (8 days after I moved in) I found that my Amazon package was ripped opened the previous night, and the next day I found my room was broken in because I can tell my stuffs were arranged differently and got a bit messy. I could spare the package by one pure accident, but breaking into my room while I was gone was unacceptable. Although Michelle was trying to make up some explanations for the reasons why James broke in my room, but to be honest, I do not feel safe at all. Because the room door has a passcode lock, and I told James that I do not want anyone to know the passcode I entered on my day of arrival. And I clearly remembered that I locked the door before leaving the house, which means James can actually enter my room anytime he wants even though not knowing my passcode. However, Michelle said that James told her the door was unlocked, and therefore he walked in to check on the AC problem.
This is a ridiculous reason, a door is unlocked and therefore James can walk in to my room without my approval. It doesn’t make any sense to me at all. And till now, I still have not yet received a proper apology from James although Michelle promised me this won’t happen again.
One important thing is that because I found out my room was broken in, and therefore I reported this to Michelle. However, before I reported the problem to Michelle, I did see James in the Airbnb when I got back, and James did not mention anything at all. Therefore, to me, James was doing this on purpose and did not think this is a violation to my privacy. I also reported this to Airbnb customer service immediately after reported to Michelle, and I believed Airbnb is doing investigation on their end, I hoped that this kind of behavior should be disciplined.
If you read this Airbnb policy, there is a 10PM quiet time. However, I can often hear James talking loud on the phone even close to 11PM. I tried not to be bothered by this as long as he would remain in low volume by the time I get to bed. Then during one weekend, I was taking shower inside the bathroom (the bathroom is outside of the bedroom and the bathroom is