Showed up and heat was out.stayed in a hotel for several nights. they paid for the hotels reluctantly. they brought us portable heaters we didn't use. we finally got to stay in the place and we noticed a smell, turns out a room had a ceiling leak in the corner and water damage. we noticed fungi growth in the carpet. weeks later of not using the room they finally got a vendor to "diagnose it" for the 2nd time who said he told Zeus about this leak before. They offered to give a discount on previous nights and "let us" cancel penalty free. We did. Zeus manages this property for the owner and are responsible for repairs. A horrible first experience, and they were trying to cut corners on cost in every way rather than making it right quickly and also tried to charge for keys that weren't issued after the stay. Always involve Abnb they have an agreement with Zeus, but you must communicate in writing to both because Abnb can be lax with their corp. partner and vanish for days or many hours.