We stayed at Nneka’s home Aug 30-18 when our Granddaughter was being born, and again Sep 21-25 2022. Nneka and her staff were very quick to respond to any and all questions, and they were quick to come out and repair or help us with anything that needed to be done. They were having some trouble with their wifi carrier (no fault of Nneka’s TV or equipment) that caused the TV to keep disconnecting, but Nneka and her staff stayed on the phone with them for hours and had to call them back multiple days. They stuck to it and got them to finally fix it and it worked the rest of the time we were there.
We have since returned and the TV was still working fine.
They were quick to solve other minor issues that arose. Jennifer Nneka’s assistant is kind and sweet and a pleasure to deal with. The home is very clean and tidy, The laundry facilities are high end and top notch, everything we needed as far as detergent, shampoo, body wash, TP, paper towels etc was provided.
The Beds are comfy and have clean quality bedding on them. This became a home away from home for us when we returned a month later to visit my son, daughter in law, and our beautiful healthy new Granddaughter. We would be happy to return when we are visiting San Jose in the future.