Anna went above and beyond, even buying a new high chair for use by my toddler when her other one was unavailable. Responses were sometimes delayed but minor issues were resolved asap (The electronic lock stopped working and she had to send someone to fix it and let me in). Docked one star because it was a bit dusty in the corners and closets, there was hair on the bathroom ceiling, ant traps all over when I got there, and several spiders and webs. Overall it was a comfortable stay and good location.