Tom and his team were very helpful and accommodating. When we were checking in on our first day, the smart lock battery (btw thanks for the self check-in option, it was very convenient) was running a bit low and I had to try few times. When mentioned about it, they came and fixed the battery immediately first thing the next day. As for the house and the location, it is 10 minute drive to pretty much everywhere we wanted to go. We loved the backyard, it was spacious and very well furnished to use. Our kid loved hanging out in the backyard every day in the morning and evenings. Overall, a really good place to stay and strongly recommend.