Concerns after seeing multiple reviews that previously mentioned how the home was not properly represented properly as in the listing pictures and description.
As a former super host I wanted to give the benefit of the doubt and give this host and home a chance during the holidays to spend with some close friends.
This house throughout was filthy and the buildout seems like a very cheap flip home with large gaps between the floor panels that created deep pockets of dust/lint/hair, and a bunch of other very noticeable non professional skill levels used to redo the interior areas.
The uncleanliness was the more concerning and main issues which included dead insects/pests that were kept guts smashed all over the walls, animal pet hair all over the sofa and floor, foul odor throughout the whole house, heavy dust buildup all over the ventilation ducts in every room which caused allergy/respiratory issues for our group, dirty shower/bath areas w human hair everywhere, existing stains found on the bedsheets, old junk mail piled up in the kitchen drawers, dirty latex gloves and trash strewn all over the ground of the garage, spider cob webs all over the walls/ceiling/drapes, etc.
These are just the tip of the iceberg when it came to over 30-40 photos sent into customer service & the host to address, the platform was down so we could not cancel the night of check in and were not offered any option to alternate stays unfortunately as well.
The host also did not honor the military veteran discount they had agreed to even after reminding multiple times prior to arrival for check in and were very unresponsive in communicating to mostly every issues brought up.
I hope that a place like this along with the hosts can do what they need to do to resolve these concerns for future guests but after this experience I do not have much faith due to the past issues being brought up and it seems like they are avoiding any accountability and just trying to make money off people unlucky enough to take the chance on booking this property based on listing description and photos that are not accurate.