My husband, our 6-month old baby and I enjoyed our two -night stay at Els' place. John was great at reaching out to me ahead of time to coordinate when and where to meet to get the keys. He was very friendly and helpful. The unit was as pictured, modern, spacious and comfortable. Great bed, nice towels, great water pressure in the shower. Huge windows which were fun to see the action on Santana Row, yet greatly insulated from any outside noise. It was nice to walk out and be right in the mix of shopping and restaurants. All in all a great place to stay and convenient jumping off point in the Silicon Valley.