This was our third stay with Anna. We feel very much at home here and Anna has always been responsive to any requests we have. The unit is lovely and, as has been mentioned in other reviews, the kitchen is incredibly well-stocked--more so than in most homes--and there are ample linens and other supplies. The location is ideal. In looking over prior reviews, I noticed complaints about the heating system. While it is a little quirky and occasionally makes a noise, it has never bothered us during the day or woken us up at night. We highly recommend this unit.