This loft was not cleaned, had a lot of damage, and unfortunately we did not get any sympathy from the host or Airbnb support. Overall, if you’re looking for a good price to stay at Santana Row, it makes sense to book. If you’re looking for something clean and well kept, this is not the place. I have stayed at Santana row lofts 3+ times and I will say this was the only time I experienced issues with cleanliness.