Loved it here. Great property, great location in the middle of Santana Row, great amenities, clear communication from owners. Location is a tradeoff because traffic in and around Santana Row can be brutal during rush hour. But with private parking access and a reserved spot underneath the Winchester garage, you soon figure it out. Just avoid ingress/egress in the 4pm to 7pm hours.
The entire loft is super clean, and the beds are extremely comfortable. We found ourselves going to bed earlier every night! TVs (master and living room) are huge. Xfinity with access to Netflix, YouTube, and Disney+, among others. Kitchen and bathrooms are stocked with all the necessities. Plenty of towels. Easy access to electrical outlets for electronics charging.
Nespresso machine! Seems minor, but with a bakery just downstairs where a similar coffee is $7 post-tip, we practically paid for our stay using the room’s free espresso.
Only cons are things the owners can't control, namely traffic and general congestion in the area. We knew what we were getting into, and we planned accordingly. Also, the stairs up to the loft (fifteen to twenty semi-slick wood stairs go straight up with no break) can be a bit scary, especially for folks with balance issues. Privacy in both bedrooms can be a problem as there are no walls nor doors, only elevation differences and floors/ceilings (our teenager certainly didn't love sleeping "out in the open"). Overall, though, just things you’ll adapt to if you want a great stay in Santana Row.