Upon booking this seemed like it was the perfect fit for my business trip as I needed to be in Santa Clara for about 20 days (around $1500 after fees). The location was perfect and the pictures of the room seemed to be nice. Upon my arrival the host gives me directions on where to park and tells me to enter through the garden area, and that there are NO shoes allowed. I check in through the garden and all the cats! The room is ok, the bed is firm and uncomfortable almost like sleeping on a box spring... there was a strange bug crawling on the wall. The bathroom was not clean enough it could use a good deep cleaning and get rid of the bath mat ( good thing I brought shower shoes). Also there is a HUGE hole in the bathroom wall that is covered up with paper taped up. After the first night I wanted to move!! The host is very difficult when it comes to communication regarding any alterations to your trip she denied every request!! She has a strict refund policy and refused to compromise with me. I ended up staying until Thursday only 5 nights in to my 20 night stay I just couldn't take it. After trying to communicate with the host regarding my refund I ended up only getting 300 back from paying 1500 for 4 nights very unfair policy and Airbnb is no help at all. My first and last time ever using Airbnb !!! Be aware of money hungry hosts!! She could have easily accepted my alteration request and got paid for my stay but instead forced me to cancel and took 1200 for 5 days!!! Right before the holidays too!! Karma is very real...…….