Great communication and clear instructions. Having grown up in the area, I can say the location is about as good as you can get—right in between 17 (for Santa Cruz) and 101 (for Monterey, Carmel, or SF) with access to 85 and 87 just a few blocks away.
The place was stylish, tidy, and quiet. We had no problems finding the place or checking in. Would definitely stay here again.