This property is not advertised accurately. We contacted the host about visiting San Jose from various cities as a large group wanting to spend time together prior to booking and were encouraged to book this y. The property is listed as an entire home but its actually 2 separate homes as the are 2 exterior doors for 2 separate units without any connecting doors inside. We had kids and siblings who wanted to spend time together without having to go all the way outside to go to bed during the night. It was a little unsafe. When we arrived the codes didn’t works and we had to wait more than 2 hours for the second door’s code.
The main house had a really bad odour originating from the main bathroom which continued to be an issue and we couldn’t use the bathroom without feeling nauseated from the smell during our entire stay .
There was only one toilet paper roll for each bathroom and only one paper towel roll in the kitchen. We had to ask for it repeatedly and was delivered third day to us.
The main kitchen coffee maker didn’t work properly and the kettle was rusted. On the third day we got a new kettle to boil the water for coffee and tea with the toilet paper and paper towels.
We were not able to use the second house which we didnt really want except for the bedrooms and had thought we would be spending time together in one space.
Airbnb didn’t really respond to us with solutions and the host refused to admit that they have miscommunicated the features of the property.