Glen was very accessible, easy to reach and rapid to respond to our inquiries. The rental is located in a nice, very quiet neighborhood and the space heaters in each room made the temperature comfortable. We liked that there was Netflix available. Rental gets a 3 out of 5 for cleanliness. Bed is comfortable enough but sofa in living room is suitable for only 1 adult. The bar under the mattress makes for a restless, uncomfortable night for a second adult. Would probably be fine for a child. There is a laminate piece approximately 4"x4" missing in the middle of the kitchen floor which could be a tripping hazard for seniors. We noticed that the parking permit provided expired in August.