Words cannot fully describe the nightmare encountered when trying to access this property. The owner provided what appeared to be complete written instructions on gaining access to the property. Unfortunately, these instructions were misleading. We arrived at the property at approximately 10:30 PM in a blinding rain storm. Followed the written instructions and obtained the key fob. Tried unsuccessfully to operate the elevator using the key fob. Could not gain entrance to the apartment building to go to the apartment. Called every customer service phone number on the instruction sheet – no answers to all the numbers. Finally had to rent a motel room for the first night. Next morning, contacted a customer service rep and found out we needed to load an application, called Latch, on our smart phone to operate the apartment complex locking system. Not easy to get this application to load and operate. A resident finally helped us load Latch and get it operating. Gained access to the rental unit on the second day. Took two additional days to get Latch loaded on my wife’s smart phone – it never worked correctly. In speaking with a Global Luxury Suites customer service representative, she revealed that they had posted updated access instructions to our AIRBNB account while we were on an eight hour flight to our destination. However, they never alerted us to this fact. The apartment was clean and comfortable, but, minimally outfitted. We are unsure how much data was downloaded from our smart phones via the Latch application, just that it had full access to the data. No refund for our missed night.