I booked this place last minute because my flight got delayed to Hawaii and I got stranded in San Jose. Southwest gave me a complimentary stay at one of their partner hotel so I needed to cancel this Airnb. I messaged the host to reimburse me since I didn’t have use for the reservation. Tung didn’t work with me to refund me my money. I feel ripped off. Why does Tung feel he have to keep $120 of my hard earned money when I never stepped foot on their property. I only got refunded the cleaning fee which I think it’s unfair.. It was only a couple hours between the time I booked and the time I found out I already had that courtesy hotel room. Tung took long to respond to my messages.