Communication was excellent. The picture and descriptions of the room and home are accurate. My wife and I attended a concert at Shoreline Amphitheater and wanted a place close by to spend the night at a reasonable price. It worked well and met our expectations. The room and bathrooms were clean. The guest rooms and 2 shared bathrooms are located down a hallway on one end of their large home, so the family is able to easily maintain their privacy. If you just need a spot to sleep, this will work fine.