Our host was really sweet. We booked this lovely home for the purpose of a family reunion held in Palo Alto. I live nearby, and I asked the host if I could come briefly a few days before check-in to look at the place (so I could think about which family members would stay in which rooms). She was very kind and agreed to meet up, taking time from her own schedule to do so. This was way above and beyond, and it was consistent with everything she did during and after our stay. Very thoughtful and kind.