Host was very responsive when issues arose. The first day we got there the extra rooms were closed so we communicated to the host and they opened them up with a code. I think cleaning the extra section of the house where the two beds are is an immediate task to complete. We were not able to take advantage as the smell was really bad and the beds were dirty. Also, the entire weekend the wifi did not work. I was not able to use my baby monitor bc of the lack of wifi or work for that matter. Super inconvenient. The water tank was randomly turned off and we had to switch it back on.