While the house was clean and we had plenty of room for our family, we were extremely disappointed to find out that ALL ALONG Gwen knew her pool was not working and would not be when we arrived for our vacation. We booked this house specifically for the pool. This was a surprise Christmas present for our kids and a couple of them have special needs. She knew the gasket was on back order and wouldn’t arrive in time to heat the pool, yet all along even to the evening we checked in, she let us assume the pool was up and running. Not one time did she inform us otherwise or give us the opportunity to back out on the home before we arrived. She took the decision away from us to chose to stay there, or even lose half the money that had already been paid, to find a diff house. The pots and pans need replaced because the bottoms of the pots and pans are all tore up, this home sleeps 10- but much to our surprise the dish ware did not accommodate that many. 4 soup bowls - 4 forks- odds and end items- you get the idea. The washer did not spin out all of the water completely so the clothes were left sopping wet. She did call someone to come look at the washer but they didn’t do anything to fix the issue. There wasn’t enough seating in the living room for everyone, just a couch and love seat. The heater in the living room kept changing its settings and beeping every time the remote for the TV was used. I did appreciate that she provided coffee pods for the Keurig and laundry soap pods, but aside from that, there just wasn’t anything special about this house once you take away the pool, not even a big enough back yard for the kids to play outside. I’ve never left a negative review, because it takes something pretty big to leave a negative mark on someone’s property- but this one is unacceptable and left us with a lot of unhappy kids and a bunch of commotion. We would never recommend renting not only this house, but from Gwen entirely because she wasn’t honest or upfront with us about her home. We would have gladly lost half of the money and booked another home with a pool that DID work. Gwen, you were wrong and you know you were. Our communication thread does not delete- it’s clear in our communication that you told me the pool was running when in fact it was not and by the looks of the pool- it hadn’t been running for months. What you see is not what you get with this home.