OVERALL
Stay somewhere else and save yourself the trouble of dealing with this terrible company.
GOOD POINTS
The apartment was clean, comfortable and in a good location of San Jose. There’s also basic amenities like plates, silverware, etc and furniture.
BAD POINTS
During our stay, we had multiple packages stolen/disappear after the apartment management decided to remove vendor codes so these could no longer be left inside the building. While there’s a locker for them to be delivered,, packages somehow were lost after being “delivered” there too 😓
Communication with the host was AWFUL and caused serious problems.
For example, I tried to extend (to simply avoid the hassle of moving to another AirBnB, despite the package issues), and the host said I needed to go through their sales team.
Their sales team approved this in an email, and they promised to send a revised checkout date/contract and payment details. Despite multiple attempts to contact them, they didn’t send anything until AFTER check out— They blamed this on “a staff member was out of office, and no one had access to their email.” That’s pretty unprofessional to say the least.
Another issue— Their checkout instructions say to leave the keys and garage openers within the unit, so I left them in the counter in plain sight.
They claimed to not be able to find the garage door openers (despite being attached on the key ring) and threatened to charge $150 per each. I told them, “there’s no way I’m paying for garage door openers that your rep doesn’t know how to identify” 😓
All in all, the host company has a lot of communication issues, and despite this being a good place to stay otherwise, I’d suggest NOT staying with them to avoid the hassle of it all.
If you’re the owner of this unit and simply using Blueground to manage for you— Please fire them. They’re unprofessional and doing a terrible job. This is surely to result in complaints or worse in the future.