My family and I were completely disappointed and dissatisfied with our experience at Nelly's place. 1) unless you look through all 100 plus pictures the description did not state it was a two-story house and failed to mention that all the rooms were located upstairs. My mother is disabled and was unable to go to a room to sleep she had to sleep on the couch. 2) we booked this place in the middle of a heatwave and local fires, the description stated there was no AC but there was also no fans in the house at all the temperature was over a hundred degrees inside the house I had an infant child and we were unable to sleep comfortably for the two days we booked the space 3) the furniture was outdated and Dusty there were dead bugs and old trash from previous guests my husband noticed it when he moved the furniture to let our infant daughter play, there was mold in shower and mold on distressed garden furniture 4) the towels that she provided were very dingy and crusty and hard with stains on them 5) Nelly allowed my family to use the pool which was nice because it was so hot we wanted to use the pool in the evening and we were allowed to but we were unable to be outside due to the poor lighting, it was Pitch Black outside other than the one porch light right outside the back door which didn't light very well 5)we placed groceries inside the freezer and all that food went bad because the freezer did not work. 6) her assistant came over without a heads up expecting us to let her inside the home to show us the porch light that did not exist and during this pandemic we requested no contact 7) my disabled mother and my two sisters slept on the floor and the couch downstairs in the living room due to the hot temperatures of the house 8) once we voiced our concerns to Nelly she communicated well but was unable to come to an amicable solution she then proceeded to take away the pool permission that she gave us and then denied us access to it. the pool fee she stated and the pool fee her assistant told us didn't match, she attempted to charge us a ridiculous fee to heat the pool, after we exchanged words, which made us feel discriminated against. Overall okay home wouldn't go there again and wouldn't suggested to anybody that I know. happiest birthday to me