I will not be staying here again. I landed early Thursday morning and asked, if possible, for an early check in before the 4pm scheduled time. I was told around 12pm the house was not ready, which was fine. After the communication at 12pm it was radio silence. I proceeded to the home at the scheduled 4pm check in time and had not yet received any check in information. The host was unresponsive and the co-host had no contact information available. After almost an entire hour on the phone with Airbnb support, the co-host finally provided check-in information with a casual apology. A while later the host messaged and said her phone had died which was why she hadn’t communicated the check in information. The listing clearly stated that the check-in information would be provided in the listing 3 days prior to check-in. This was not true and there was no excuse for the delayed communication knowing I was checking in at 4pm.
My dog and I had been traveling for hours and were exhausted. I was finally able to access the space, which was clean. I was excited about the backyard so my dog would have a safe space to relax. Unfortunately the amount of weeds in the backyard turned into a nightmare as my dog became covered in sharp foxtails and splinters. These took forever to remove and my poor dog was in pain.
When I woke up the next morning I was greeted to ants in the master bathroom, covering my toiletries bag and toothbrush. We checked out as soon as possible and will not be returning.