We caught a live rat in our bathroom under a bucket. The neighbors upstairs smoked pot 24/7 and kept spitting off their deck onto our patio (during a pandemic). The upstairs neighbors were so noisy that for a full month that we couldn't sleep. The apartment had a broken dishwasher, and a broken AC unit with significant water dripping down the wall. We had an accessibility issue with our stay and went back-and-forth with Zeus for several days... until they just stopped responding without resolving the issue, in clear violation of Airbnb's anti-discrimination policy. Why did all of this happen, and why couldn't Zeus resolve it?
Zeus was listed as a "Superhost"... far from it. Actually, Zeus is a startup company that Airbnb has invested millions of dollars in: https://techcrunch.com/2019/12/09/airbnb-zeus/. This is a BAD arrangement for guests for several reasons: Zeus is not actually the host, they're just subletting from a property manager... who is actually the one on-site that's capable of resolving issues. Zeus is not a person, but rather an endless series of chatbot-assistants that try to be helpful but actually quite limited in their ability to provide help. Zeus marks up the value of the properties they list, and their relationship with Airbnb creates an obvious conflict of interest.
We gave up on Zeus and ended up communicating directly with Shadowbrook, the property manager, because they were (1) actually on site, and (2) actually useful.
As I mentioned above, we caught a live RAT in our bathroom under a bucket. For a full month the neighbors upstairs were stomping around making noise until well past 3am every morning, and the ceiling of this place was THIN. That, combined with the 24/7 pot smoking upstairs (impossible to open windows without constant smoke), the noisy parties upstairs, the RAT in the bathroom, and having our concerns dismissed repeatedly by the host and never resolved (because they weren't actually the host but rather a dystopian corporate startup landlord) made it a terrible experience from start to finish. Not good, not recommended.