Stayed 16 days. Home owner was wonderful person. Wendy and her management company Not so wonderful.
Prior to arrival Wendy sent multiple messages wanting assurance I would comply with house rules. A little controlling, but I thought they must have great property in Los Altos Hills.
Upon arrival key lock box combination was Not correct, so I had to wait for correct combination to be sent to me. Lock box is attached to pipe located 6 inches from ground so I had to get on my knees in the dirt to open it in the dark.
Unit was filthy. I spent 2+ hours that evening cleaning it and rewashing all bedding and towels to be sure they were clean also clean. There were not any cleaning towels or sprays, so I just used dish soap and the new white bath towels. Thick layer dirty grease on top of refrigerator + stackable washer/dryer. Stove top not cleaned. Mold along shower glass trim. Dishwasher but cooking utensils covered in grease. Toilet seat was so loose it was about to come off, so I had to use tools from my vehicle to fix it. How could housekeeping clean a toilet and Not notice the toilet seat issue? Floor was Not swept or mopped. Used remaining 3 Swiffer pads to sweep floor. Had to use wet white bath towel to mop floor. Took more than 20 photos + videos and emailed to Wendy at her request. Requested $100 cleaning fee be reimbursed. Wendy only decided to reimburse $50. If I was able to post the photos here you would see how disgusting the unit was. Internet WIFI Not working properly for first 10 days even after Wendy giving me new WIFI logins. Internet speed test less than 8 mbps download speed and less than 2 mbps upload speed. On day 10 Wendy did Not respond to WIFI issue for more than 12 hours, so I decided to move out. With my belongings all packed and ready to load my vehicle, the home owner showed up and asked what WIFI login I was given. Home owner said correct login is labeled on top of router modem. When I tried it the internet speed was 80 mbps. Home owner also asked to see photos and video of filthy unit. Home owner was extremely upset that Wendy did Not reimburse me $100 as that would logically fair. Home owner apologized over and over. Wendy immediately sent me remaining $50 cleaning reimbursement. I did Not move out, but finished my stay. Almost every day the home owner checked on me making sure everything was to my satisfaction. The bed and pillows were comfortable. The smart TV with movie channels were great. Shower had good pressure but was Not very hot and really only had 2 temperatures of cold and warm. The small wall heater was Not enough to keep the unit warm on less than 35 degree F nights, so in morning I would just start the gas oven to warm the unit for a little while then shut it off. The washer and dryer and all appliances worked good. When showering and drying clothes the unit became very humid and condensation would form on all surfaces (not good for electronics). Opening windows and doors was a temporary fix. Many days I took hikes in the Los Altos Hills. Aside from the cleaning and internet issues the unit was wonderful and I would be willing to live there for an extended period of time. Home owner made my stay more enjoyable. Management company needs replaced.