Susan was very friendly and accommodating, the unit is very comfortable, it has everything you need for a short or extended stay. There is no thermostat to control the temperature but Susan was very accommodating when texted to change the temperature. Just a side note and this is purely a personal preference and is no way a negative, my wife and I drink totally different coffees and would have loved to have a k-cup coffee brewer, the up side there is a Starbucks very close along with every other type of store you may need, it was a nice area we felt comfortable and at ease in the neighborhood, again thank you Susan for hosting our stay on a very fun 9 day trip.