My boyfriend and I were relieved to crash here after a long day of travel, including 5 extra hours of traffic, but the first night of our stay was a nightmare. The first thing I see is a pile of trash on the floor, there are no sheets on the bed, dirty sheets and towels on the floor, dried mud and food on the floor, dirty washcloths in the shower, dirty dishes in the sink, and the unit smelled like urine. It had not been cleaned after the previous guests. We had to try to fit on the couch for the night, which was really uncomfortable and cold without any blankets.
I texted Glenn because it was late and didn’t want to disturb him, but I called Doris a little before 10am the next morning when I didn’t hear back. Doris was horrified and immediately offered to refund the first night. She said she’d contact the cleaning crew immediately and have them come out. They didn’t come out until after noon, the unit wasn’t clean until 2pm that day, and there were still old socks and trash under the bed after they left. I left the topic until the day we checked out, but Doris didn’t call us back when we tried to contact her. So $89 of the first $90/night was refunded to us. I don’t feel like this rectified the situation, so I don’t recommend staying here if you have other options.