Mrs. Mei Lin and Mr Ross are great hosts; however, there was a problem to check in.　I arrived at the place at the time (16:00) I told her and she agreed in advance; however, the room was occupied by someone and I could not check in. After 20 hours of travel, I was exhausted, but was told that I should wait till the evening. I went out and came back around 21:00, but the room was not available yet and she told me via e-mail that I should stay in her office (even I did not know which room was her office). I told about it to Mr Ross, he kindly settled the things immediately, and I finally settled down. In my opinion, I booked a Bonsai Garden Inn and she should have asked me if she needed me to change the room or the agreed check in time became inconvenient to her. She did not tell me anything in advance even I sent her e-mail several times a couple of days in advance of my check in. Once I checked in, it was all right. I really appreciate Mr Ross's help because it was before my conference presentation day and I really needed a good sleep.