The apartment is spacious and located in a new building, near restaurants and grocery stores. The amenities include a gym, pool and clubhouse, among other things. Unfortunately James was rude and uncooperative throughout the stay. First, the apartment was not clean upon arrival , and there were damp bed sheets in the dryer. Second, he would not enable access to the gym, pool or clubhouse through the Latch app. He said you had to make an appointment to use the gym, due to Covid restrictions. After several unsuccessful attempts at making an appointment to use the gym, he showed up and said there’s no need to use the Latch app to enter the gym, but simply wait for someone else from inside the gym to open the door and let us in. Asked as to why he wouldn’t give access to the gym, pool and clubhouse, his answers were evasive and made no sense. Also, there were no Covid restrictions posted and the gym was running normally at capacity. We insisted he open the gym since he had access to it using his Latch app. He grudgingly did, but repeated that he’s too busy to come open it every time we need to work out , and said to just wait outside the gym for someone to let us in. Again we reminded him that in the description of the property it states guests have access to the gym and he should just enable the Latch app to give us access. He refused, but said we could make another appointment with him to use the gym. After several days, he finally agreed to come open the gym. He was very angry that he had to come open the gym. Again, we reminded him all he had to do was enable the Latch to open the door for us, and that there were no Covid restrictions for using the gym. He refused again. He could not give a satisfactory response as to why he would not give access to the gym or pool or clubhouse!