I informed the host that I had a service dog before I booked the place and the host accepted it. After a few days, I noticed the floor had dust and dog hair, the kitchen had hundreds of ants climbing the cabinets and trash can (They used some chemicals to kill all the ants but the hundreds of dead ants were left around the trash can for days). I was wondering why the host didn't do any cleaning in the house. One of the rooms has a long-term tenant and the other room's guest booked for two weeks, too. I don't know whether they only clean between the guests. They messaged me about the dog hair and asked me to clean it. I was a little surprised because none of the hotels would ask the guests to clean by themselves and they certainly wouldn't charge a cleaning fee for a service dog, either. But as a courtesy, I agreed to clean the dog hair on the weekends (which I assume any time when I was convenient). Yet on the next morning, they woke me up and asked me to clean all the areas that has dog hair because they were going to have a guest check in soon. One of the guests changed his plan and moved out so a new guest would come. They gave me very short notice (one hour before the check-in time) and didn't even care about my plan for the day. Even though I felt forced to change my plan, I agreed to help them clean because I wanted to help them to leave a good impression on the new guest. But the most ridiculous thing happened.
They have a Roomba and a vacuum at home. I asked whether I could borrow the Roomba or vacuum to vacuum the dog hair first. They claimed they were both not useful for dog hair (which we all know is completely false and ironically, they were using it when they were cleaning the place). I didn't argue with that. I then asked to borrow their bloom to sweep the floor first and then use the mop to mop the floor again. But they claimed the bloom was for outdoor only and the mop was for their personal use only. They wanted to separate the personal tools from the business purpose (they claimed they were running Airbnb as a business so any of their personal belongings cannot be used for Airbnb). I totally couldn't understand the situation. They were using the cleaning tools (there was not a second set of cleaning tools for business purposes only) to clean the entire house, including all the guest rooms and guest public areas. And now all the tools are not for business purposes? Given that logic, what about toilet paper? I don't see that they have two packs of toilet paper to separate personal use from guest use (when they purchase a whole bag of toilet paper, I don't assume they can separate which rolls are for personal use and which rolls are for guests). What about all the tools and kitchenware in the kitchen? What about the washer and dryer? All the guests are using only one set of washer and dryer in the house.
They insisted that I need to buy all the cleaning tools myself. I told them earlier that I just moved out of my apartment and planned to travel to Europe soon. Even if I agreed to purchase all the tools, I would just have to throw all of them after one use. I mentioned to them earlier that I had a vacuum in my car but the head was for the carpet, not for the wooden floor. They insisted that I should use my own vacuum even though we all know the vacuum with carpet head can't clean the floor very well. We spent an hour arguing about why I couldn't borrow their cleaning tools and they became more and more aggressive. At one point they were trying to make me purchase a box of Swiffer mop cloth from them or I had to drive to a grocery store to buy one immediately (seriously? On a Saturday morning, I was still in my pajamas. And what if I don't have a car?) At one point Mai yelled at me that I needed to pay a deep cleaning fee because they were going to call a deep cleaning service. I felt so cornered at that moment and wish I could move out if I could find somewhere else to stay with such short notice. But their place is not refundable. So I contacted Airbnb customer service and stated the situation. Certainly, Airbnb thought it was ridiculous, too, that I couldn't borrow their cleaning tools and they had no stand to charge me a cleaning fee in that situation. But the problem has not been solved entirely. They blamed me that I didn't clean the place before the guest check-in so they had to clean it. Well, if we didn't spend so much time arguing about personal/business use of the cleaning tools and contacting Airbnb for mediation, we would have cleaned the place together already. They stopped talking to me after that and still insisted I purchase cleaning tools myself and clean all the areas that had dog air on a daily basis.
Perhaps the host didn't have much experience with dogs (they do shed and it's unavoidable to have dog hair in the places). I did my best to accommodate - I used my vacuum to clean most of the floor and all rugs on the day the new guest checked in and on the day I left and a tape to clean all the fur on the chair (they have a lint roller for pet hair and wouldn't let me borrow that either). And it was lucky that I happen to have the vacuum in my car after I stored everything in the storage. Imagining I