I checked in on a Sunday afternoon and Jim met me at the place. The check-in process was smooth as Jim showed me various things around the room and shared what is where and how to access everything. Jim is a really nice person and very personable. I enjoyed my conversations with him as over the week I had the opportunity to chat with Jim 2-3 times.
The room was extremely clean. There were additional nice touches with availability of chocolates, snacks, water and soda plus abundant coffee supply for the room. I appreciated all the thoughtfulness.
The place is very close to the airport, major highway, a massive mall and Santana Row (Great restaurants and shopping)! A perfect location.
I enjoyed my stay and would definitely be back if I visit San Jose.