The suite is an an old mansion, bare bones but super-clean. The bed and pillows were very comfortable. There were multiple clean towels, iron, blow-dryer, fan and a/c. Kitchen stocked with every pan or dish to cook for one or two. The shared bathrooms are right outside the door and were never an issue for me, as I practically had the whole place to myself over the thanksgiving holiday.
I only met Guillermo one time, and he was very nice.
Due to the price, kitchen, location, and comfort, this is my new spot in San Jose as I come her frequently to visit family.