Tiffany was terrific. Very responsive and friendly. The apartment is a bit older, but extremely clean and well cared for and equipped with everything I needed, plus some nice little extras like chocolates and a selection of teas. It's also in a great location. Just a 5 minute walk to downtown. The only downside is that the walls are VERY thin. I easily heard the traffic outside, and the conversations of the people in the neighboring unit (who were quiet after 10:00) and passersby outside, all of whom sounded like they were in the apartment with me. It's a small complaint, though. Earplugs would easily solve the problem, which is common in AirBNBs in Palo Alto. I would definitely stay again. Thanks, Tiffany!