It's a very relaxing and cozy little place. Clean and tidy and with snacks and drinks in the mini-fridge that was a lovely touch. My boyfriend and I didn't interact with Helen at all but we were really only there to sleep at night as we were out exploring the area more. It's tucked away in a woody area away from the hustle and bustle of Silicon Valley and just overall a great location to be when you want to be close to everything but also want to escape it for a bit. I would recommend this place and if ever in the area again, would not hesitate to book another stay.