the room was as pictured. everything was clean there was security on site their parking is gated. they are taking all precautions and wear masks and disinfect everything in order to stay covid free. as far as our room everything was clean quite and relaxing the pictures do not lie. they provide breakfast and coffee in the morning while social distancing. as far as customer service they are very understanding and professional, as I had forgot to book an extra night and had to book it last minute it was easy and fast.