Michelle was polite and friendly, she showed us to our cute little studio we had purchased for two nights. Studio is nice and clean with updated appliances, love the rain shower head in the bathroom. The jacuzzi hit the spot at the end of an evening exploring Campbell, Los Gatos, and San Jose. One of my favorite things was the two bathrobes you can use getting in and out of the jacuzzi. Overall it was a great little getaway for us.