Luong was super responsive for when I had any questions and allowed me to extend my stay. Also he gave me clear instructions the day of and also informed me when the place was ready prior to 3 pm. The location is a 10 min walk to Winchester Mystery House and close to Santana Row. There are snacks available just beware that it’s for a charge. Some of the pans and kettle were rusted so we weren’t able to use and one of the heater/ ac was broken in the first room.