We were greeted with justin's mother ginger during check in. She was very thorough and went over everything including entertainment at santana row. The studio was tucked in the back of santana row where the parking lot/alley way was our view. We didnt mind it at all because we traveled with our 6month old baby and enjoyed the quiet space. Overall we enjoyed our stay with the convience of a kitchen, washer/dryer, parking, and easy access to restaurants and shopping. We will definitely be renting one of their spaces again in the future for our family travels to the bay.