We mainly interacted with Jessica (Andy's Mom and also this listing's co-host)
In general, this is a comfortable house and the hosts are responsive. But if you encounter any problem with the appliances, the host would not offer any real help. If you asked for a reasonable refund, the host would agree and then regret later on.
Pros/
- Prime location. Very easy to get to restaurants, supermarkets, etc
- Great natural light and ventilation in the house
- The house used no carpets so less dusts in general. (My parents were more sensitive/allergic to dusts so we like no-carpet room!)
Cons/
- The check-in was confusing. We did not know which door to use the code we were given.
- The shower temperature was very unstable. The hot water comes and goes. Also, there was no hot water coming from the faucet (not sure why), so it was impossible to have a hot bath.
- the bed frame in the smaller bedroom squeaked whenever there was a slight movement.
Hosts issues/
When appliances did not work in the room, the host did not provide any help or fixes, instead she would ask us to just avoid using them. For example,
1. the headlight in master bedroom did not work on certain brightness, she told us “it was just a defect, just leave the brightness level in the middle.”
2. The garbage disposal unit was not working during our stay, and later caused clogged kitchen sink. The host was unable to find anyone to fix it for us. At one time, she asked us to "use chopsticks to pick stuff out of the sink" even though we told here there were no stuffs inside. We asked for a refund of which she agreed to immediately but did not issue. Later after we checked out, she regretted the refund, saying that “there were spots on kitchen counter top and stove top that would cause her thousand of dollars to purchase a new one.” We ended up having to involve Airbnb for mediation, and Airbnb refunded us back.