I have stayed at Airbnb locations all over the world for business travel. I expected booking an Airbnb locally for my active 80 year old mother and sister would be easier. Because my mother had difficulty booking directly, I booked through my account. Here are the highlights:
1. Keypad check-in. When we arrived on Thursday, the keypad was already beeping low battery. All digital keypads have an app that should notify the owner of low battery issues. While we were able to access and gain entrance, I was concerned it would stop working. I notified you. Not getting a handyman over until 8:30am on Saturday, 8/27, as mentioned was not ideal.
2. While the condo was clean, there are lighting issues, the floor lamp in the living room has to be plugged in to work. Night table lamp in the guest did not work and we had to bring in one from the MB. We didn't see any extra light bulbs in the condo.
3. Shower door in the MB bathroom is extremely difficult to open from the right direct access side.
4. Burying the note that the old stove is sitting in the dining area, is not acceptable. It should be called out in the body of the condo description.
5. Bedding - acceptable, but the pillows were musty. I gave my mother and sister fresh pillows from my house to substitute.
6. Basic shower/bath amenities are limited at best and not sufficient for a 4 day stay. I supplemented.
7. Unlike all the global Airbnb's I've stayed at - there was no welcome note, instructions, amenity or direct owner contact. Luckily the garage is located directly under the condo, but there was no way to know except going outside and clicking the opener.
This is not the experience I was hoping for my mother and sister's visit. San Jose is not a vacation destination and designated more as a "work" location. Your condo is more suited to the 20 - 30 work audience, or perhaps families.
I'm looking forward to having my guest rooms fully renovated for their next visit.
Jeannie