Jurgen and Susie responses to me immediately! The check in process is a breeze. Once you get in the parking instructions are laid out for you! They really took the time out to explain everything you need to know. One of the easiest check and parking experiences I’ve had! The unit is amazing very bright with white furniture and cabinets! Clean and crisp bedding. The view is amazing sits right on Santana Row I can just imagine how great it’ll be to stay in one of their lofts once this Covid situation is handled! I have zero complaints. Stress free beautiful place prime location clean and not to mention the kitchen is equipped with everything.