My family and I had a wonderful stay during the Christmas holiday season . Conner was very personable and responsive to any of our questions. The appearance of the loft was as advertised- larger than expected (plenty of room for our family with 4 teenage/young adults), clean, quiet, confortable, modern and plenty of amenities to make the stay feel like home. Due to the winter season and the unusual amount of rain during our stay, our only regret is that we did not make good use of the spacious outdoor patio which had some nice tables and patio furnature that would have made it so inviting to just lounge around. The location is in Santa Row which has some high end shops and quality restaurants. Just within couple of blocks is the large indoor mall- Westfield Valley Fair mall. In addition, I feel it is nicely located to make it easier to drive to other places around the San Jose/Santa Clara area.