Linh was very communicative and easy to reach. The loft is very nice and convenient for Santana Row shopping and restaurants. That said, since it faces the main thoroughfare, it is also very noisy on weekend evenings. Most of the amenities were there (only exceptions - body wash or soap in the shower and while there was a Keurig, there were no K-cups and the other coffee maker couldn't use the coffee I brought). These were mostly minor issues - we enjoyed the stay and Linh was a great host.