Horrible place. The reviews were all great, but it didn’t lived up to the reviews. Tangled hair was found on clean and folded towels. Used toilet paper in the toilet bowl. Extremely dusty with pet hairs everywhere. Heater was broken so we had to resort using a standalone heater provided, but it wasn’t enough heat. The blankets in the master bedroom smelled of body odor, like it wasn’t washed since the last guest was used. One of the bathroom sinks was clogged.
The most disgusting thing however was the left over food in the freezer. Having booked Airbnbs before, food belonging to the owner is normal. But this time, it was wide open, with no lid. There was mold growing on top of it.
Another thing was the shower. The shower head didn’t work at all. My significant other and I had to resort using a bowl to shower.
Great location on Santana Row, so it was convenient to walk around. Linh is very responsive, apologized, and offered a refund. Price isn’t worth the “luxury”.