NOT RECOMMENDED. The amenities in the listing are untrue. The Washer & Dryer use is highly restricted after guests move in. The wifi is super slow. The blinds are broken. Extra charge for AC use.
Communication is huge suffering. There’s either no reply, or refuse to provide a fair solution using lame excuses, or sudden drop on with ultimatum.
Here’s the detail:
Washer & Dryer
Before we book this listing, we checked the house rule on the website description - there are no notes on the washer & dryer. And we also specifically asked the host if there's a washer & dryer in the chat. The host replied yes.
But after we moved in, she imposed several absurd rules about the washer & dryer to us:
1. All clothing’s must be aired out for a minimum of 72 hours before washing them in the laundry, thus,
2. Washer & dryer are ONLY for long-term stay guests due to COVID-19.
($250 penalty for misuse)
(long term stay guests means guests staying +1 week)
3. The laundry is limited to be used twice a month max.
What’s wrong with that?
1. Short-term guests will have no access to the laundry during the whole stay.
2. Shock for long-term guests with loads of boxes like us to stuck at this place, having to spend tons of time asking for the host to honor the obvious contract we stepped into again and again.
3. Self-created penalty??
4. The washer & dryer is shared with the host.
Wifi
The wifi is super slow. We can’t use it to get through a whole meeting. Just kept logging off and on.
Blinds
The blinds in the master's bedroom are broken. You will have an early wake up in the morning and on privacy during the night, every day.
AC
Extra charges for using the air conditioner because it increases the utility bill. Need to sign a 1-page document before using it.
Communication
We need to communicate our need to do the laundry once a week to the host many times.
Why? Because she avoids the request by NOT replying to our message.
We have to ask the same question again and again but she still suggests we use the public Laundromat if we need to do laundry more often, which increases the covid-risk for us and it’s also an unnecessary cost adder and time-consuming.
One time she even knocked on our door stating that we either follow the “house rule” or she will cancel our reservation.
We understand that once a week is beyond the host’s expectations. But at the very minimum, she should state the restriction in the house rule before guest’s booking, or have the integrity to honor what she promised on the Airbnb website, or be nice & efficient in answering the request from us. However, none of them is realized.
All in all, it was a very unpleasant stay and we don’t recommend this place to future guests.