Although making arrangements for the stay and the time spent there proceeded smoothly, the aftermath was a different ordeal.
During our stay, a lightbulb was accidentally broken (the ceilings are low), and a window screen had been damaged. One of my guests accidentally packed up one of the sheets too, but we immediately returned it after.
We repeatedly expressed our willingness to straighten everything out, as we were fully aware, understanding, and empathetic of the inconvenience this may have caused her.
We agreed to provide all the necessary compensations, however, things soured quickly.
The host asked for $1,000 in compensation for damages, claiming a plethora of issues, some of which were unrelated to my stay. We kindly asked her to provide us with details to warrant the quote, but she was not very helpful in providing us with information in order for us to remedy the issues.
She quickly got upset after we asked for details, claiming we purposely left watermarks on her dining table and subsequently threatened to sue.
Please note that we were courteous, polite, and compliant in taking responsibility. We just wanted to make sure it was a justifiable amend.
I understood that items were damaged during my stay, but some claims were simply not substantiated from our perspective, so we kindly asked for an appropriate estimate regarding repairs, and offered other concessions to help alleviate the costs.
I am not, by any means, trying to bad-mouth Kate or suggesting she is a terrible person. She was mostly amiable which we appreciate. We are all human, we all experience some complications and misunderstandings. It just came to be that this particular predicament was not handled well, so that is why I’ve provided this rating.
We still wish her the best of luck in her business, and are regretful of the damages and the nuisances that came with it.
Today, we are still communicating and amicably finding solutions. We have deep respect for her and her home, and believe it is crucial to rectify these problems.