Simple, spacious, clean room, pleasant stay pretty close (1 mile, 15 min walk) to Santana Row/Valley Fair. I couldn't find a thermostat in the room, I guess it's centrally controlled - I was a bit cold throughout the stay. My one interaction with the 'virtual help desk' seemed to be mostly automated/robot responses that did not address my question. So next time I think I'd just call the provided number instead to speak to someone and get issues addressed more quickly. All in all, I'd probably stay again.