When we arrived, we noticed the home wasn’t cleaned very well. After staying a night, we realized that they were missing full linen sets, the washing machine was dirty, and there was an ant/bug problem. That being said, the host went above and beyond to attempt to resolve our situation. Ultimately we left, but I am extremely satisfied with how professional Thinh was… and how he worked very hard to try to improve our stay.
If it were just me, I would have happily stayed as Thinh’s communication and efforts to fix were excellent. But as I have young children, the bug issue presented a risk.
If I see another property owned by Thinh, I would not immediately write it off.