This unit is a true gem.
Outstanding location in a very quiet and safe residential area in Santa Clara, just 10min from the tech companies and 10min from Santana Row in San Jose, 5min from the Mariposa mall with shops and services.
This apartment is extremely spacious with a large living room and a separate dining area, it has all required amenities, microwave, fridge, Netflix, fast internet (though it disconnects at times in the evening then reconnects).
The self-check in with the door code works very well.
Kitchen and toilets recently renovated and in mint conditions, the beds are very comfortable. Everything was sparkling clean, perfect.
Soap, body gel, shampoo, plenty of towels, everything was provided.
The central washing and tumble dry machines in the common area are very convenient.
The reserved parking spot is a huge asset in this area, very much appreciated.
The only issue that is driving our rating to 4/5 instead of 5/5 is the noise from the upper floor. To be honest, when someone upstairs walks around, the ceiling cracks as if it would fall apart anytime, you really feel heavy steps over your head. We got awaken at 5.30am for three consecutive days due to the guys in the unit upstairs walking around. We were kept awaken past 1am for a few evenings as well.
The host kindly provides ear buds in the bedside table with every rental, it does not fix the issue but helps. When we contacted him, the host was also very kind in suggesting he would have refunded unused days if we wanted to leave earlier. While we appreciated the offer, we could not find another apartment nor were able to afford double service fee or double cleaning fees with Airbnb so we had to stay.
The key point is that the description for this listing on Airbnb is not accurate enough, there barely is one short line at the end of the description that reads "Due to being a multifamily home there is a potential for noise upstairs." This is like small fine prints in a contract, it is there but it is clearly an understatement.
Everything else has been really great and we feel that anyone will love this apartment and find it great value for money.
The host has also been extremely accommodating with us when we asked for a slightly later check out, this was very much appreciated.