Ann was always very responsive. When I requested a second key, she made a trip out and left it in the lockbox, and she always responded to my messages in a timely manner.
The house itself is right on a major road, but it is in a safe neighborhood, and it really is within walking distance of a nice park and lots of eating establishments. The Internet worked well, though nobody was working, so we didn't test out video conferencing. The laundry room was stocked for use, and we had all the necessary household goods for cooking and whatnot. I will say the house did need some maintenance (door knobs actually came off), and the garbage situation was not ideal, as the bins were small, filled with previous guests' rubbish, and generally not big enough for a house of that size (though maybe we are just not as eco-friendly during COVID times where we were in the house much of the time). The A/C is also in-room units, so one shouldn't expect central cooling, which would have been nice during the fire pollution situation we landed in.
But I would definitely recommend staying here.