I had a wonderful stay with Dianne: communication was clear and it was great chatting with her during the trip. The bed is very comfortable and the room has blackout shades (a must), and though it is very quiet, you can hear hints of Caltrain when it's running. The pets are adorable; there is an impressive succulent over the sink. WiFi occasionally cut out, but it always came back in. Overall, a lovely place and host.