This was our first experience renting with Airbnb and we couldn't have asked for a more positive one. Brian was very responsive from day one and answered every question we had while we were out there so quickly. He even set up some treasure hunts for our daughter that were very creative.
We're from the area and were just back visiting friends and family so we didn't really need advice on things to do but I have no doubt Brian would be very helpful to others looking for help.
We loved the place! It was exactly as described and more! Very clean ( you could literally eat off the floor) and stylish and it was so nice to have a kitchen and washer and dryer in the unit. Honestly you won't want to cook with so many great restaurants nearby! The area really comes alive at night, there is so much activity it makes it a really fun spot to be. You feel like you're almost in a European city with the shops, people walking by and so many restaurants with outdoor dining. We've been to Santana Row lots of times when we lived in San Jose but it was really a great experience to be staying there. Our 10 year old loved it!!
The lights in the loft are also very cool. The only problem is now our daughter wants that same light set up in her room.

We would definitely stay at this location again and highly recommend it to others!! Thank you for a wonderful visit!!