Laura was very responsive to questions and needs both before and after we checked in. She allowed our cat stay in the Garden Loft as we prepared to leave San Jose and move to northern California. The Loft was very relaxing and quiet. Plus, having the laundry facilities available onsite was great for our 10 day stay at the Loft. We definitely plan to stay at the Loft whenever we return to San Jose for extended stays. Thank you Laura for being such a wonderful host.