Thank you for the worst experience of my traveling life, for leaving town the day of my reservation, leaving me abandoned on the street, locked out, with no way to check-in And for providing wrong contact information for your "friend" to come let me in instead. And for ultimately costing me an extra $600 on a last-minute hotel in a completely booked venue, as well as substantial extra money in transit and uber from having to get around to and from a completely different area of town.