First of all it was extremely cold and it stated there were floor heaters. There was not one heater only fans. Second the noise was horrible. You could hear every step. The children played the piano and you could here. The children ran around for along time. You could hear when someone got up for work. Every single footstep. I am sure there had to be complaints before. Nothing about this was quiet. There were two thin little towels. The hot water must have been on a limit. Water did not get that hot. If you stay here bring your own towels, wash cloths, extra blankets and ear plugs