I waited outside for an hour and a half on the first night in the dark (beginning at 9:45pm) trying desperately to contact Mary Jane, texting and calling every number I could find. This was very scary as a young woman in an unfamiliar place, sitting outside in a neighborhood I didn’t know. She did not respond at all, and I would have been completely relocated by airbnb if one of the other guests hadn’t come across me sitting outside with all my stuff and went to find her daughter (I’m not sure where he went— I had also knocked on the main door and was greeted by a child who said he didn’t know anything about the airbnb). Turns out I had been given completely wrong entrance codes. I understand that mistakes happen, but Mary Jane didn’t even take responsibility for the mistake. The closest thing I got to an apology was “I’m sorry you had trouble getting in last night,” as if it was my fault for not being able to figure out the codes. I wasn’t offered a refund, really apologized to, anything. I requested a refund a few weeks into my stay (because the toilet overflowed), and was told that she was “very taken aback” by my request. I replied again, but didn’t receive a follow up. No refund or apology or even acknowledgement that she made a mistake. I haven’t heard from her after the “very taken aback” message several weeks ago.
To top it all off, the place is extremely expensive, very small (the “compact workstation” is a fold-out shelf), thin walls (I could hear other people sneeze as if they were in the room), and hot at night (no ac). A friend came to see me at one point, took one look at the apartment, and asked if I needed somewhere to stay. I honestly thought the other reviews must have been fake when I walked in the first night.
To give credit where credit is due, the place was clean. They were also responsive when the toilet overflowed (although the toilet groaned menacingly every time I flushed after they came to fix it 😂). It is also conveniently located.