When at the start of a planned 5 day stay I got stuck at home for two days with 6 canceled flights. Natasha worked with Airbnb to painlessly slide my reservation forward and putting my needs first. Because I had the room reserved the two days I was snowed in she lost the opportunity to rent that room to others. That is something I am grateful for and demonstrates her well deserved reputation as a Super Host. Don't hesitate to consider her hospitality if you are lucky to find an opportunity to book her place.