BJ was extremely proactive & timely in his communication. A few days in advance, he messaged us to ensure we had all the information we needed to enjoy our stay — including how to access the unit & how to use some of the complimentary amenities.
The unit is beautiful, comfortable, and perfectly situated in the heart of Santana Row. The architecture & landscaping is exquisite, and makes you feel like you've temporarily escaped to another world. We enjoyed relaxing in the home during the mornings & walking around outside in the afternoon; how wonderful to be an elevator ride and a few steps away from so many great shops & restaurants, with tastes ranging from local to global. And if you want even more restaurants & shopping, Valley Fair mall is right across the street, only a few hundred yards away.
The only reason I'm leaving 4 stars rather than 5 is because being able to cool the unit during the day was really important for us, but the unit's internal temperature wouldn't budge from 72*F, even after we ran the AC for 2-3 hours with all blinds closed to minimize the sun's heat transfer. At one point we just turned it off b/c we didn't want to run up the electric bill if it wasn't making any difference. Opening the windows at night cooled the unit when we needed it most, but the unit was really warm throughout the whole day no matter what we did.
Also if you're sensitive to noise when trying to sleep, I recommend bringing earplugs. The unit windows & doors will block out most noise (pedestrian conversation, most traffic, airplanes, etc.) but frequently on Friday & Saturday night a car with an altered muffler would pull up to the Hotel Valencia (literally right across the street from the main bedroom) or drive down the road nearby, blasting (and I mean truly blasting) it's engine or stereo. If you are really sensitive to noise, bring earplugs; you need your beauty sleep to fully enjoy the experience of staying in Santana Row!