The property was really nice! The area was upitty. Nice view of the bustling high-end shopping area below. Most of everything was accurately described. The reason for the low score was for two things: place not properly cleaned before our arrival (happy birthday sign still up from previous guest, concerning stains on the sheets and pillow covers) and a very unpleasant interaction with the host. There was a miscommunication regarding check-in on my end, which I own. When I called Jurgen, he was extremely rude, constantly interrupting, instead of allowing me to explain the reason for the miscommunication I was told begrudgingly that I’d be given the self-check-in instructions and to “Never book with us again!”. Jurgen’s lack of customer-service and rude behavior do not justify the price for this stay. Just because someone owns a property in a nice area does not give one the right to speak to people with such disrespect. The customer is always correct. Period. Jurgen’s fragility and sense of entitlement are not worth your time or hard earned money. Do yourselves a favor and look for another place to stay folks.