While our late booking and short stay meant I didn't get to meet Toni face-to-face, everything went very smoothly via text, phone, and e-mail. The Lavender Room is just lovely--as soon as we walked in, we wished we had more than one night to spend there. Don't let the slightly complicated driving directions scare you away--Toni's notes actually made this out-of-the-way gem easy to find. Once you're settled in, you might not want to leave--but if you do, Santa Cruz is just 10 minutes away. Loved it and hope to return for a longer stay!