The apartment in itself is cute, clean, and kinda old (but it's in an old Victorian style house). You can hear people cough, sneeze and their tv's from inside the Airbnb apartment. Everything in the apartment has been updated but the floors are uneven and rickety. Host does not live in California and house manager Irene does not live on site. Having a house manager means having someone there to oversee what's going on at the house. How can Irene be your house manager if she doesn't live/stay there?
I was attending a training seminar at the Superior Court house a few blocks away. I just walked here from the courthouse to find that my car is not parked in front of their house. I knocked on the door and spoke to an older man who informed me that he watched my car being towed today because according to the him ( host's dad?), the streets were being resurfaced, but no one told me that I couldn’t park there and no one called me to tell me that my car was being towed.
When I booked the apartment I specifically told Irene (house manager that doesn't live on site) in a text that I would be walking, riding my bike or renting a scooter to the Superior Court house on 1st Street because I had class Thursday and Friday from 9-5pm. I explained to Irene that I would be arriving late Wednesday evening after 10 PM, I read the entire manual from front to back, read all the notes and instructions that were left in the apartment. NOTHING mentioned not being able to park in front of the house or the consequences of having my car towed if I did. There was one (1) sign that states "NO PARKING ON TUESDAY …...due to street sweeper." I arrived on Wednesday night about 10:30pm.
I called the San Jose Police Department they did confirm that the car has been towed and he gave me a phone number to call the following morning (Friday at 8 o’clock in the morning). They were already closed.
I had no way of getting to and from the locations that I needed to go to (fed ex, police department and tow yard), I'm not from this area and no one at the house would help me or give me a ride (even though her nephew was there and her brother is an UBER driver). I had to call and pay for my own UBER driver. I was supposed to check out before going to my class, but since I didn't have my car to load my stuff into, the HOST offered that I could keep my belongings there, free of charge until after class. (kinding me! what else am I supposed to do, show up at the court house for my seminar with all my luggage?) COME ON!!!!!!
I got up early (packed up my stuff) and went to the police dept($15.00) to get a release ($122.00), then Uber ride to tow yard ($10.00), got my car ($315.00), then headed back to the apartment and packed up all my stuff and was out of there by 10:15am. Arrived late to my class and could not attend ($50 plus now I'll have to repay, and attend the class somewhere else and pay for another Airbnb) and a $60.00 parking ticket.
Most amazing was the fact, that although I didn't see any signs about the streets being resurfaced, everyone in your family knew about it, yet no one bother to share the info with me (the Airbnb guest). Poor Communication, lack of compassion and very rude (your father went in to the house, closed the door, closed the window blinds and turned the lights off) leaving me outside in the dark at 8pm, to try and figure things out be myself. Your nephew and brother didn't even bother to come check on me. Irene was the only one that showed any compassion and tried to help by providing me the Auto Desk Help number but doesn't currently live at the house on 5th street.