Great check-in experience and great communication. Charles is a GREAT host. My group and I were working from home and the WiFi speed was not sufficient to support calls on multiple devices, but Charles was able to communicate with us and was kind enough to help us to upgrade the WiFi (unfortunately the WiFi arrived on the last day of our stay, but hopefully the future guests can enjoy the faster speed!). The interior of the house is beautiful and spacious with great furniture. The location is great, it's near downtown San Jose and there are many good restaurants around. The rooms close to the door could be a little noisy at night but earplugs can solve the problem. We do hope the cleanliness can be improved a little bit more, as some of us found hair on the bedsheet, and towels were not too clean (it's probably washed but has some dried lumpy thing on the towel). Other than that, everything else is great. Charles is a really great host!