Hannah was extremely gracious and accommodating and went above and beyond to make our stay comfortable. She knew we had 2 toddlers with us and not only provided us with her own pack n play, but also got us a 2nd one to use. She also loaned us her diaper genie without us even asking. She responded to any questions we had very quickly (within a few minutes). The home is clean, modern and cozy - a lovely place to stay if you're in town!