-Then location is great.
-The furnishing are nice but done cheaply.
-The mattresses feel like they are dorm room quality, very thin and hard.
-This host uses pillow now for their bookings, property management, etc. I am not sure if this service is new for them but it was aweful from check in to check out.
-I guess I was supposed to contact pillow for check in procedures but on airbnb there are instructions to contact the host upon arrival. When doing this I was rudely asked why I am contacting them and not pillow.
-The host basically said pillow will contact me and hung up
-Blood stain on the mattress pad
-Filthy dirty floors that made the bottoms of my feet black
-The worst towels ever. Smelled like smoke and felt like a rough loofah sponge
-The host didn't want to help but instead told me to contact pillow for resolution.
-Pillow sent a belligerent cleaner that was going to mop the floors with a spray bottle and dirty mop. Also said that they don't provide the mattress pad. So, what did I want him to do. Also told me that he knew the floors were clean as he cleaned them before we checked in and that he as well had photos. When I asked him to leave he rose his voice and became angry.
-There is a key pad code to get into the unit. We were concerned that this person had the code and inquired to pillow. He indeed had the code and we then expressed we were concerned for our safety. Pillow tried for hours to contact the host since for whatever reason they are the only ones that can change the code. The host never responded until the next day and told pillow "they were tired from traveling and would call back later".
Basically I feel like the host didn't care about issues or anyones safety. I am surprised as all the reviews seem to be very positive, unless airbnb only posts the positive reviews.