I stayed at Julio’s property which has no heating unit and no insulation in the casita. For two nights I froze in 40 degree internal temperatures (pics to prove it) and Julio was unresponsive to my requests for a space heater. He said one was behind the couch but it was not. I was in town for business for two nights and had two horribly cold, sleepless nights. His response was to “use the blankets in the wardrobe to keep warm”.
When I requested a refund and sent pics of no heater behind the couch, he responded with a picture of a heater NOT FROM that unit which was incredible deceptive.
I’ve been an Airbnb customer for many years and have never requested a refund nor have I ever experienced anything quite like this.