Dongxue was very responsive and friendly and helpful could not have asked for more on that front. She even helped me solve a problem with a steamer last minute that was an operator error, AND brought cookies. So Sweet. It is so great that places that allow dogs exist in areas like Palo Alto. The place was quiet and had all the things I needed, but it needs some maintenance. For the price I expected the front door to close properly (the inside handle was missing) and the bathroom to be clean. The yard also had some random stuff lying around that my dog would get in to. The internet was also a problem at certain hours, but she explained that and I knew so going in and it really was not a big deal or a lot of time. Overall, it met my needs but unless I was sure some work was done on upkeep, I probably wouldn't stay there again.