Joan is an amazing host—she saved me!
I had originally booked a different Airbnb but upon check-in, that host did not respond to any calls or messages from me or Airbnb support and I was left locked out and stranded.
A second host promised to have their place ready for me to check in that same day and asked me to wait for it to be cleaned. After waiting for hours, they informed me it wouldn’t be ready until the next day, leaving me with no place to sleep for the night.
Joan came to the rescue. She responded immediately and did her best to get me checked in as soon as possible.
The rest of the stay was perfect. The place was super clean and high quality. No kitchen, but it had everything I needed: microwave, mini fridge, coffee, and plenty of water. Thanks, Joan!