I had an ok experience. My a/c went out and when I communicated that to them, I didn’t get a response till 4 hours later. Their average response time is 10 hours. It got fixed, I just wished there was better communication. I had to get in contact with Airbnb, & they got a hold of them. They said that they had called an electrician and they’re waiting for someone to come. But that was never communicated with me. So I’m stuck waiting in the hot house for 4 hours.
Also, they had a listing of 3 different addresses. When I had asked which one was the correct one, they basically said to look on the app. Very rude. Obviously check in is on the app, so the address should show. It just so happened that there were 3 different ones. So the communication wasn’t all great. Overall experience, 6/10.