Upon arrival we were greeted with a friendly welcome. Check in was quick and the room was as advertised. The reason for the 3 stars is that another guest was given a key card to our room and the intrusion was frightening and not addressed by the staff. The other guests apologized and informed us that they were going to wait by the room for a staff member to assist. We called the front desk to report what had happened but it would have been nice if they had called us to let us know. We felt anxious the rest of our stay.