Got to say I was pretty disappointed. It says there's a TV in the room which there is it's very big, however the host sends you searching on a wild goose chase for a remote that doesn't exist wasting an hour and a half of your time was pretty lame. When I asked her about the remote her response was "can you look around" followed by "the arrows" followed by "NETFLIX" "ONLY". I kind of understand what she meant but none of it worked so when I replied asking for more specific instructions and that three words wasn't really sufficient to solve this issue she never responded. I found her pretty rude and didn't really give a crap about my issue. I do feel a little bad however I forgot to wash my dishes before I left