Almost all was great. Rachelle was super friendly and helpful. The place was clean and it's location is super convenient for Palo Alto neighborhood. I got in to the place 5-6 days late due to my previous trip. One of the walls was painted/repaired before I got in. Everything was great till the day I moved out. I believe this was not intentional but it was not a good experience from my side. The place was already reserved for the day (after 3 pm) I moved out. Thus, I did my best to leave the place clean (washed the dishes, tables..) and left all towels and bed sheets next to the laundry room before noon, when I tried to contact Rachelle, messaging and ringing doorbell to inform her regarding my check out. When I could not reach I decided to take pictures and messaged her just to make sure all was good. I had a flight the next day. Rachelle messaged me 12 hours later and said that there was stripped paint/scratch on the wall where it was fixed before and asked if I could contribute for the cost. Sincerely-honestly, I did not notice any scratch on any walls when I moved out. I even checked the pictures I took. I would have gone back and paid or had it fixed if this was brought to my attention in a reasonable time period. Not bringing this to my attention on time, not responding to my messages for 12 hours, and coincidence of the claimed scratch where it was before were not seen well on my side. I still believe this was somehow miscommunication as Rachelle was very friendly and super helpful in general. I feel bad for sharing this but I thought I needed to be honest regarding my experience. Meanwhile, I parked a Ford Econoline 250 on the street. One day, I cleaned the side of my car, which had some cleaner smell. Rachell was very understanding and never complained.