Harnek, who coordinates everything, was very gracious and responsive. Checking in and out was super easy. However, there were several non-trivial issues with house’s readiness for checkin as well as some safety concerns that were disappointing.
Like everything else that’s often overpriced in the Bay, we didn’t feel like we got our money’s worth for a “luxury” rental, but I shared my suggestions for improvement with Harnek and hope that they’re sincerely taken under consideration.