Matthew and his wife were very hospitable. My daughter and I drove from San Diego to San Jose for a freshman orientation at San Jose State. We were suppose to check in at 8pm but since traffic was ridiculous, we didn't reach until 10pm. Matthew and his wife were so accommodating, they told us not to worry and to drive safe. The communication between Matthew and I were exceptional. The suite was exactly what was pictured on the website and everybodys review about the couple was on point. I'm definitely looking forward to my next trip (flying this time) to San Jose and using their services again!