At the time of booking, we were impressed by the house's very high ratings; previous reviews mentioned repeatedly that it is super clean. Upon arrival, we first noticed the smashed, broke pieces of glass at the entrance. The house was nicely decorated, and it is very obvious that money was invested to equip it with good appliances. Parts of the kitchen were unclean ( eg., caked-on dirt on the rim and lid of the garbage can; grease stains and crumbs in the cupboards; and a thick layer of grease on the top of the fridge; the knife block was covered with grease stains, dust, and crumbs, and when we pulled out a knife, it was dirty!! ). Basic maintenance was neglected (water filters not replaced, air-conditioning units covered with dirt and flashing "change filter" as well). The clothes dryer's filter was caked with not only a thick layer of lint, but black grime. To be fair, when we asked for extra disinfectant wipes and cleaning cloths, they were delivered promptly. However, did we want to spend half a day cleaning when we were on vacation? Being in contact with dirt put a huge damper on our stay. The contact person did offer to send her cleaning team to re-clean, but we declined because the cleaning was substandard to begin with, and frankly we did not want to be further inconvenienced. Covid was on the rise; having the cleaning staff coming through the house would have been unwise. At that point, we only trusted ourselves to do the cleaning. It was shocking that eventually our complaints were met with defensive and disrespectful messages. We could not understand why a Super Host would not take our report seriously.