I have stayed in Santana Row before and this loft had a similar layout. Hosts were very professional and addressed issues - i.e. stained old comforter (they replaced right away the next day), no cable for blinds in living room so we couldn’t raise it (unresolved), lights in closet & bathrooms kept tripping so had to keep resetting it. The mattresses didn’t have memory foam as mentioned in a previous review....so they felt thin and worn out in some areas. Aside from these, loft was comfortable and well laid out. We weren’t able to use the outdoor patio though. I’ve stayed in several Airbnbs throughout my travels and although this loft met my needs, a “friendlier vibe” from hosts would have been much appreciated.