May 8 - 15th
Had to leave early: may 12th.
Complaint:
▪There was absolutely no guide/legend to explain any of the amenities which were faulty.. shower .
▪Upon using the shower early in the am, the hot water ran out after 5 - 7 minutes, went freezing cold and then shut of completely with conditioner in my hair and soap on my body.
▪Contacted host. Received this response:
Ben: "Rv hot water heaters are not very big...so it's not going to last as long as a home unit.Never had a complaint before."
▪There was no concern or apology or offer to rectify the situation at all.
▪I had to wait till freezing water returned to rinse my hair and body in sink and we missed our scheduled tour.
▪Next time we used the shower, the water still quickly lost heat and when we attempted to turn it off it wouldn't. We turned the knobs both ways and the water would not stop. One of the shower knobs came off in our hand and blasted water filling the stall up fast.
▪Again we contacted our host. He said he'd shut the water off and hung up on me.
▪Now the water is off and we can't use our toilet, brush our teeth or do our dishes and we need to be at our planned destination. We didn't know how long it would take for Ben to fix it.
▪At this point we decided to leave early as our enjoyment of the space had been hindered along with our toilet backing up. Which clearly had not been emptied and solids were backing up. Also due to the space we were missing tours and planned events.
▪We requested to speak with our host to let him know in person that we decided to leave early and requested a refund of the days not used.
▪Our host started yelling at us and accused us of being high maintenance. We told him that we were all adults and did not wish to argue. Ben was beige ranting to the point of extreme discomfort for us.
▪He said they have never had a complaint ever and ours didn't count because we have "been complaining since day one."
▪We have full text history btw us and that is not true.
▪When we asked him to clarify he stated that I had texted him about rattlesnakes in the beginning (I merely asked if we should be weary of rattlesnakes when hiking in the santa cruz mountains). He was speaking gibberish, was completely unhinged and frankly scared me to the point of tears.
▪Bens wife Sandi kept pleading with him to stop. It was scary. We felt completely uncomfortable and threatened. He ran into the house and we didn't know how it would proceed.
▪When we had a moment to speak to Sandi alone she also admitted that she has had trouble with turning off the shower water while cleaning and that it is old and tricky and the knobs come off. She also profusely apologized for Ben's erratic behavior.
▪Again...there are no warnings and zero info on the amenities.
▪We have never had an issue when renting an airbnb before this and all of our reviews are glowing with invitations to return. And this was our experience during our wedding anniversary trip.
▪We felt really bad for Sandi and told her that it wasn't our intention to give a bad public review or harm their business but we would like a refund for the days not used. She said she would speak to him. (We discovered after we left that Ben rented the remainder of our days not refunded and therefore doubled down on the money. We did not receive a refund).
▪We quickly packed, tidied up and left their key and premises. The only thing we couldn't do was wash the morning dishes as the water was shut off.
▪we made a video to show that it was clean and that we were leaving early and explained every reason as to why we had to vacate just in case it escalated. I sent this video to family members.
▪We decided to write this review once we learned that Ben decided to leave a review (judging from his erratic behavior we were concerned about being smeared) in the last hours of the review period.
▪We suspect that others have chosen not to leave reviews or have not been entirely honest as we CAN NOT be the only ones this has EVER happened to.
Worst anniversary ever.