Very comfortable. Easy check in instructions. We never met hosts, but they were very responsive and check in instructions were clear. The bed was very very comfortable, and my teenage son slept on the couch which was also super comfortable. Place was sparkling clean and the bathroom was stylish, and modern. Having a fridge, freezer and microwave was a nice bonus. I have no complaints and would stay again. If you need to be in San Jose this is an excellent choice. Place was spotless.