Jim was easy to work with. I was contacted about a week before my arrival with check-in instructions. Door is an electronic keypad so no key was required which I like. The place was exactly like the pictures. Beautiful. And if you want to cook while you're there, the kitchen is amazing! (If you do cook make sure you turn on the fan because my boyfriend set off the smoke detector twice cooking eggs..lol) The location was great. You are only a couple of minutes walk from the ocean and within a short drive to tons of restaurants and Cannery Row. It was a great place to spend my 40th birthday and I'd definitely return.