There is no attendant on the premises. If you need extra towels or a blanket, or if something goes wrong who do you contact? It seems someone is running it remotely. The in-room literature states that their current practices are due to Covid but the world has pretty much opened up. We asked for a room sanitizer to try and alleviate the bad odor in the room and the kind housekeeper did provide it but it did not help. We needed extra towels and there was an issue with the shower water handles but we could not find anybody on the premises. We also asked about the possibility of checking in one hour early and were told we needed to contact the manager via phone so the staff on site had no decision-making power. Overall, this was a bad decision on my part and I would not return.