We found Anne to be very polite, friendly and easy to communicate with. She provided us with lots of useful information and instructions. The Monarch Home is spacious, clean and comfortable - the 5 of us thoroughly enjoyed our stay here! The home is thoughtfully equipped with everything you could want/need. The living room is beautifully decorated and the outdoor space is quiet and perfect for having your morning coffee. Location is also excellent - Pacific Grove is quite the hidden gem!