From the very first contact I had with Sarah prior to booking, Sarah made me feel welcome. I was very impressed when the emails with details about our arrival time and house rules arrived when she said they would, and a welcoming text arrived on our arrival day to check to see if everything was ok. Sarah made it clear that she was reachable if needed, but everything went so smoothly, there was no need. The house was exactly as pictured on the website and then some! If I had been able to rate it a 5+ or 6, I would have. The bed was comfy, the towels fluffy, decor very nice, and little things like coasters, Kleenex, and sandals to wear in the house were available. The backyard was also very welcoming and the neighborhood very quiet and safe. It's an easy walk/run to the Bay, and downtown and the ocean are fairly close. My husband and I are looking forward to staying at the Peaceful Cozy Beach Bungalow again sometime!