Host not meet you at the ptroperty.They have electronic complicated lock to open appartment door,but you still need to enter to the building which should be open with a real key or by the other person .If you dont have an internet or your phone died (uncharged) you will be left on the street.They expect you to call them for help but all phone information in spanish .All instuctions how to operate for example induction stove ,washing mashine e.t. in spanish on internet.No any printed instructions or any tourist recomendation.Answerning service argue with you about everything when you call them.We had prepaid parking order but host did not provide information/direction/how to go in and out /parking address until i requested.If you do not know how to deal with this in Spain it is stressful.And the last and unpleasant moment was email what sent to us after we left with photo of sofa with water -like fresh stain what we did not do .We left appartment in a clean undemaged condition.They did not sent us prove of time when this photo was done and no prove if it was done in our rental appartment.