A fabulous location for our family of four! The accommodations were clean and comfortable. Communication was easy and responsive. We greatly appreciated being able to leave our luggage for a couple of hours after the check-out time so that we could continue to explore the beautiful city by luggage before catching our late afternoon train. We stayed in a room with a private bathroom. The kitchen is down the hall with a shared refrigerator (an assigned shelf to use). The freezer did not work. Though the apartment was on the “second” floor, it is one flight of stairs up to the main or “Principle” floor, another flight up to the “first” floor, and another flight up to the “second” floor. The stairs are rickety wooden stairs and residents with bicycles lock their bicycles to the stairs in the lobby so one can trip on the handle bars that stick out into the stairs if not careful. There is no elevator. It was difficult for our family of four with a suitcase, rolling carry-on and personal size bag each to carry up the three flights of stairs. Thankfully Aitor did help carry two of our suitcases, and once settled in we did not need to navigate the stairs with our luggage again until it was time to check out. However, with that being said, the price was very reasonable for such a great location and a clean apartment to sleep in! It was only a 10 minute walk to the Guggenheim Museum, and a 15-20 minute walk to the old and new parts of Bilbao! The stroll along the tree lined river to El Mercado and the Plaza Nueva was such a pleasant delight! You cannot beat this location!!! I wish we had planned to spend more than a night and two days in Bilbao, such a delightful city!