I originally rented apartment 14, yet was checked in to apartment 1. Much different floor plan, amenities and description. We expected and planned our trip around doing our laundry at this accommodation, but when we checked in we had no such ability. When we complained the staff member called Jon (we assume) and then told us that the laundry service was abused in the past and no longer was provided. We were simply recommended a laundry mat that "may or may not be open". This was not only inconvenient, but time consuming for our short time in San Sebastian. The floors were filthy throughout. The bathroom door was at least 4mm too small for the opening and did not properly close leaving very little privacy. The entire apartment reeked of cigarette smoke and did not clear out after leaving windows open for hours. We were VERY disappointed in this accommodation and do not recommend.
Location was as expected and great.