Olivia was beyond great!!!!! We went to Vitoria because my daughter is moving to Spain to teach English. The airbnb was perfect! It was 5 min from the big bus station and 3 minutes fr the innercity train stop! Super convenient. Bakery, little restaurant and fruit store right downstairs! Olivia is so accommodating, so helpful and a joy to work with. The apartment is clean (cleaned every day) and has a washer (and dryer if you choose not to hang clothes out to dry). Super safe. Every room comes with its own key for your privacy. Would recommend hands down!!!