Itxaso was very helpful and informative when we met at the flat and gave us lots of advice about the area. She explained where things were in the flat. She did not mind that we were late for our check-in (we forgot about the time difference between Portugal and Spain!). Unfortunately the flat is a little past its best and could do with a re-vamp. You may also need ear plugs if you are a light sleeper and the flat above is occupied, as it was when we stayed. Good location for the shops, beach and getting into Bilbao but difficult to find parking nearby and in a generally run-down location.