Lurdes is one of the kindest people I have ever met. She is very accommodating and makes you feel at home when you are away from home. She told me all the places that were worth visiting, she is very knowledgeable about Bilbao. I would definitely go back to Bilbao just to be able to see her again! Besides all that, the place is spotless and so comfortable. She even provided free tea, coffee, cookies, and muffins for the guests. I had a great experience.