Very nice. Communication with Susana was really convenient as well as the check-in and check-out. The location of the flat was ideal for us. It is very central with a lot of bars, etc. in the direct neighborhood. The room has a little balcony and much light. Due to the central location it might get a little noisy in the evening but for us this wasn't much of an issue. The bed is a bit wobbly and tends to make noise but one can get used to that. All in all, we would stay at Susana's place again when visiting Bilbao.