We had 6 people in our group, including one 18 month old child. We booked this property at the last minute as our plans changed due to additional family members joining our group. Consequently, I didn't have time to look at the reviews for the property. The photo's provided were more or less accurate, particularly the bathrooms and the kitchen. The rest of the rooms in the apartment were nothing special and the deck looked like it was in need of some serious maintenance.
We had booked this property for 4 nights, starting the week-end before Easter week-end. This property is in the very center of Old Town. We knew there would be "some" noise. However, what we discovered was that the week-end we checked-in was the start of a celebration of Basque Independence. The crowds of people in Old Town were probably in the thousands. You could not walk on the street as the crowds were too packed. The partying carried on through mid-night and through the early morning hours. It never stopped. The yelling and screaming and the sound of glass breaking below our apartment went on until 5:00am. No one in our party was able to sleep that first evening. At 9:00am the next morning the street was so crowded we struggled to leave the apartment. We heard from numerous people we asked, that this was going to continue for several days.
Particularly given that we had an infant, we had to leave the property. Not only due to the noise, but fear for our safety. We checked-in to a hotel on the furthest end of La Concha beach, away from Old Town.
When I notified the "Super Host" of our leaving the apartment after the first night due to the noise and unsafe nature of the crowds, he said there was nothing he could do. All he said was, "I told you there was noise". No offer to reimburse us for any of the remaining nights. So we ended up paying for all 4 nights, even though we left the apartment after the first night.
I tried to get AirBnB involved, however, they provided no assistance.
Bottom line: If you have a family with children, be sure you understand that you are in the center of Old Town on one of the busiest and noisiest streets. This apartment would be perfect for individuals in their late 20's or early 30's, attending a Bachelor or Bachelorette Party. This property is not for families. Period.
Lastly, do not expect this "Super Host" to do anything to assist you. The only way he will communicate with you is through AirBnB. Which is fine through the booking process, but not during your arrival and stay.
I was extremely disappointed with AirBnB. Not sure how they define what a "Super Host" is exactly. This host was neither Super or a Host who provided any concern for our experience during our stay in his apartment or our safety. He just kept denying the severity of the problems.
Best of luck to anyone who stays at this property.