Our stay with Zarrata was perfect! Her directions to the apartment from the airport were very helpful and she provided us with a map of Bilbao as well as brochures for exhibitions and events scheduled in Bilbao during our stay. We arrived in Bilbao when it was pouring and were greeted by her with a warm offer for a cup of tea. She also gave us a hearty breakfast and prepared coffee for us. Her apartment is very kitschy and every corner is decorated with beautiful art. We enjoyed talking to her and were made to feel at home. Zarata and her partner are also very sweet and helpful people. We left some of our things at her apartment and she mailed it to us the fastest way possible without any complaints. The apartment is located very close to Santutxu and Casco Viejo stations that connect you to all parts of Bilbao. We had a great time at her apartment and would strongly recommend her place if you're in Bilbao.