Positives:
Flat is nice and full of character
Prompt in your responses.
Negatives:
The place is next to drug peddlers (50 metres) and prostitution area (150 metres). It is not for families.
On check out we were 20 minutes late. The cleaner sent banged loudly 10 to 15 times and made angry gestures (he was a spanish speaker and we were english speaker). He scared my 70 year old mother in law and 2 kids aged 8yrs and 4 years. He did not calm down and kept gesticulating angrily even when we left! It was very unprofessional and verbally violent.
Improvements:
The English speaker only contacted us the second day. She didnt return our call the previous day making our checkin experience poor
The casserole was not working for the first day. This means we could n't cook food for one day while we had young kids
The car parking coupon should have been readily available in the flat but I had to coordinate around it