Natalia met us both upon arrival and departure, and was super friendly and accommodating. The apartment is not large but is perfect for a couple, and light pours into the unit from every angle (this was initially a problem in the bedroom the first morning, until we realized the bedroom doors had built-in pull-down shades which completely sealed out the light and allowed us to sleep). The location is ideal...an easy 5 minute walk to the train station or to any part of Gros including the beach, and an easy 10 minute walk to the Parte Vieja. The terrace is terrific, and because the unit is on the top floor, you get the benefit of both good views and little traffic noise. The terrace also offers ample space to dry clothes after using the washer in the kitchen. The bathroom and bedroom are not fancy, but clean and perfectly serviceable. The apartment is also full of whimsical touches like a Tintin scene on one wall, and various figurines and items (presumably from Natalia's travels) to be found throughout the apartment. I can easily recommend this unit for any couple spending a few days in San Sebastián.