The host was really kind, helpful, and friendly. She even let us check in a few minutes early and provided a map of the city and an overview of things to do. The apartment building and the street it is located on are a bit run down, but you can walk just a couple of blocks to a much nicer area. The apartment itself had an average level of cleanliness, but it was a bit musty and had some noisy neighbors. If you are just looking for a place to sleep and then do site seeing in Bilbao, the location is convenient.