FeelFree Rentals is probably one of the most responsive host groups I've spoken with for an Airbnb Rental. They were extremely helpful before we arrived (needed to find our baby's formula so a few of the gals at the office helped search local grocery stores and websites), and also during our stay. The weather in San Sebastian was very hot during our stay and because the apartment was on the very top floor of the building with windows that had sun shining in all day, it became unbearable. With a little one, that was a bit too hot for comfort so we decided we were going to book a different airbnb with AC. It just happened that there were not that many available although, unfortunately. Luckily, FeelFree Rentals offered to get a portable AC unit and installed it into the apartment which was an absolute life saver! We were so grateful and had a fantastic stay once the cool air was flowing throughout :)