Never have I felt so unwelcomed staying at an air bnb. My family was humiliated by a woman named Tanya who works for this place in public!
I inquired for early check in at this air bnb in lieu of a wedding rehearsal lunch (my and I family were arriving at 7:30am from New York)I called the number provided and was answered by a woman on the phone. She told me to come in at 11am because she had a meeting beforehand and we agreed on the time.
Upon walking to the location at 11am with my family and suitcases, I was rang by the lady asking “where are you I’m outside”. I told her we were making our way a couple of minutes up the street and will take approximately two minutes. She hung up but called me again a few seconds later, this time her voice was irate and speaking to me as if she was talking to a child telling me to hurry up and that she doesn’t have time for this. My family literally ran up the street and as I was approaching her to meet on the street she was pretty much yelling at me saying I was late, I felt to offer her extra money for the time I costed her which was all of two minutes. She said she didn’t want my money and insisted that I was not on time, she then started yelling at us. She introduced herself as Tanya and the way this woman was communicating with us was rude and was unwelcoming (yelling the entire time). I felt compelled to answer her in the same tone of voice she was speaking to us to and then she threatened us by saying “Do you want me to leave you here?!” Meaning that she was going to leave us outside and not let us into the air bnb that I had already paid for $642.98 for two nights, so it wasn’t exactly cheap.
I don’t know about any one else but this was uncalled for. Any establishment, whether a 5star hotel or an air bnb SHOULD NEVER THREATEN PATRONS IN SUCH A WAY. If you can not accommodate early check in, then you should not promise your customer to be able to do so!
She eventually let us in after another rant and when inside the apartment, she said she had another meeting at 20 past 11am and that now she’s late because of us. Again don’t blame your customers for something that only you can control, she didn’t mention she had arrangements after 11 am, she only mentioned her meeting beforehand over the phone. Anperson with such schedule should have never agreed to meeting us and then proceed to make us feel bad about it. She also said “if someone is doing you a favor, that I should be on time”, which we were. HOW COULD ANYONE SAY THIS TO ANYONE?
I immediately called air bnb about this incident and reported the actions of this woman. She should never be allowed to interact with any customers due to her poor customer service skills. My family and I traveled for thousands of miles and was looking forward to this trip, to be greeted in such a way is UNACCEPTABLE! Tanya, please work on your personality!