From the start, everything was great, we were provided with great recommendations on places to go and information for getting around. It was great to know there was someone to call or e-mail should we need any help (which was particularly useful in printing out train tickets.) The apartment was even nicer than expected. It was clean, spacious, and comfortable. The location was fantastic. So centrally located and so close to the beach, so many great things were within walking distance. If you're planning a trip to San Sebastian, I highly recommend checking out/ renting this listing. Overall: awesome.