Fernando is helpful in accommodating an early arrival for when he is not available until the specified check in time. He is also very warm and welcoming, making sure to share his favorite places to go eat and see in Bilbao (in addition to his online guidebook)! The location is also perfect as you walk down a stairway near his place and are in Casco Viejo and less than 10 minutes walk from the metro. The beds are also very comfortable. Our stay made us wish we had more time to stay and enjoy Bilbao!