Sylvia was exceedingly helpful and responsive. We had an issue with the keypad on the first day (a Sunday) - - she & her husband arrived within 45 min to resolve the problem. Quiet and clean updated apartment with very easy access to tram, grocery, regional bus, and metro - just 5 tram stops from the Guggenheim and 11 min by metro to the main train station. We used the Barik card that we got at the airport throughout our stay, but there was also one provided in the B&B which is very convenient. Loads of hot water for showers and laundry. Clothes washer came in handy because it was hot during our time in Bilbao. We would definitely stay again if we return to Bilbao.