Had a really lovely time in Bilbao and in this flat. Communication and check in/out was smooth. The flat itself was great and had everything we needed - we cooked breakfasts and dinners most days. We couldn't get the shower to work so used the bath. We also couldn't get the oven to work. However - due to being out all days we never queried this at all as managed without so wasn't a massive issue, surely had we mentioned it assistance would have been provided. The location was really close to the old town and market, walking distance to the bus to the airport and main train station, as well as the Guggenheim. A lot of comments mention the neighbourhood. There were a lot of people hanging about and on two nights there was police presence however we had no problems whatsoever and as it's a city was used to environments like this. Great stay overall.