She was absolutely wonderful. Before I booked she was VERY responsive. She answered all questions about the apartment as well as the town and activities. She also made great restaurant recommendations. When we arrived she sat with us and really helped us understand the area. She set us up with taxis to the train upon our leaving and was there throughout the stay. The unit was big and wonderful, in a perfect location too. First AirBNB experience and certainly won't be my last. This could not have been better.