The place is located in the old part of town. We came a little early but that was no problem, also Dagmara let us leave our luggage there the day we were leaving, which was very convenient, so that we could continue exploring Bilbao without our luggage, and then return for it later. Dagmara was very friendly and eager to help. The bed was a little hard and we could feel the bed springs, but we only stayed one night so it didn’t bother us that much.