Check in was automatic and very convenient. The building has an elevator which made it easy to get to the fourth floor. The apartment is very conveniently located in casco viejo, which was lovely to walk around. We had a bit of an issue with the shower drain, which caused a water overflow our room, but patricia responded very quickly, and offered us free breakfast for the inconvenience, and the situation is not likely to occur again. The room was perfect for our stay and I would stay here if in bilbao again.