First of all Dagmara is a very sweet and helpful person! Her family is nice and accommodating as well. Like most flats in Spain, the apartment is not built to keep heat in but she gave us extra blankets and offered to give us a heater if we needed it (we didn't). She also let us stay longer the next day because she didn't have anyone coming and was a life saver in helping us get our bus tickets to San Sebastian! The flat is perfectly located near the old town and very easy to find. I would recommend anyone to stay with this lovely family. Thank you so much!