If you are reading all the reviews here, everything is as accurate as it can be. Ana has made our trip so wonderful, she is very helpful and extremely communicative , easy checking in and out, very accommodating. The location of the flat is second to none, perfectly located in the heart of Old town right in front of a stunning Cathedral with a view of a charming courtyard , it's great for people watching and learning the local culture. The interior of the flat is very comfortable, stylish and most importantly, everything works perfectly. I can go on and on about how great this flat is. Honestly, you will not be disappointed if you decided to stay here while visiting Bilbao. Thank you again Ana :-)