The flat is perfect. It´s located in the old city, very central. You can walk every wear by feet. The flat is very cosy and clean. Everything you need is their. The kitchen is full equipped. The communication was also perfect. We don´t meet Ana personally but she gave us a warm welcome with fresh croissants, fruits, coffee and milk. I can highly recommend the flat and Ana and if we come back to Bilbao we defiantly book the flat again.