Because Andrea wasn't going to be in Zarautz, she kept changing the details on the arrangements for the pick-up of the key over the three days prior to check-in, making it very confusing. Our access to the apartment was restricted for several hours during the day of our check-in (3pm to 6pm), forcing us to have to adjust our itinerary. When we tried to express our discontent regarding these issues, Andrea responded in an argumentative tone which did not seem befitting of a welcoming host. Otherwise the location is good and the apartment is good value.