We had a great stay with Nagore. She is very prompt at communication and is always there if you need her. Our flight was delayed so unfortunately we missed the last bus to San Sebastian. Nagore stayed up and we messaged back and forth to work out what we were doing (we had to stay near the airport) and Nagore was fine with that. The location is brilliant (I much prefer staying in this area compared to the old town or the large modern apartments near the old town. Great location and a great stay!