I booked and paid for Laura Cristina's place last minute on arrival in Bilbao. it said it was available for immediately booking. Laura then wrote saying that it was not available and told me to cancel my booking on the App because the App was not working for her. This poor advice would have resulted in me paying a cancellation charge (of one night). She said she was continuing to have difficulties with the App and could not cancel my booking, which I needed to release my refund. In the end I spent a good amount of time speaking to Airbnb on the phone to resolve the situation. It does not feel right that I had to go to all this effort when she as host was unable to honor the booking. For this reason I am leaving this review. Because I did not see her place I cannot comment on the other aspects of her Airbnb offer.