The apartment is perfect . It is as described. It is extremely comfortable and very well equipped. It was spotlessly clean. The beds were very comfortable with good quality linen. The apartment is located close to the metro and three stops from the old town. We were able to check in a couple of hours early and both Bego and Carlos met us at the apartment and gave us a lot of very useful information about Bilbao and its attractions. We appreciated the lovely bottle of wine and breakfast ingredients which they provided. A note of caution regarding access to the metro. One of our group is mobility impaired and whilst the metro is close by, lift access is a further eight to ten minutes away which was problematic as we arrived during a long wet weekend. Unfortunately the lift broke down and wasn't repaired probably due to it being a Bridge weekend but this was out of the control of Bego and Carlos. Luckily the apartment is located on first floor. I would have no hesitation in recommending this apartment for a family or group of friends and would return.