Though the apartment itself is lovely and in a perfect location, the air conditioning in all rooms did not work for the duration of our stay in July so we had little sleep for three nights and it was often uncomfortably hot during the day. We had to keep the screens down on each window to limit heat entering the rooms which also limited our views and enjoyment of the spaces within the apartment.
Though we reported the matter to the rental agency they did not respond to our initial call and when an inspection was finally made after a follow up communication after another night, we were informed that the air conditioning units needed re-gassing and could not be resolved for our stay. Disappointingly no offer of further assistance was made to provide fans or other assistance to help us sleep better.
We were given 10% discount as recompense only. Given the service fee and pre-payment on such a high value property it would be reasonable to expect that this issue should have been addressed through regular maintenance and checks prior to our stay.
Sadly, the discomfort we experienced made our trip to San Sebastián much less enjoyable than we had hoped for. This was the leg that we had splurged on for a premium apartment but did not deliver on the advertised amenities.