The apartment is great. ideally situated and well equipped although it does make a couple of dodgy claims to a jacuzzi/hot tub (just a big bath🙄) and a city skyline view which is sadly lacking. Nevertheless it's a great place to stay in Bilboa.
Our check-in experience with Xabier was to say the least, stressful. We had asked to check-in early as we were in the ferry docking at 9am and agreed on 12am. At no point in the discussion did Xabier stress the criticality of the timing of our arrival or else we would have made sure to be there early for him. As it was both our car Sat Navs had a problem recognising the exact location as given by Airbnb of 'Kristo Kalea'.
From 11:30 onwards I received a string of increasingly frantic calls and WhatsApps from Xabier whilst I was trying to find the place demanding to know where we were (close but he was no help getting closer), telling me he was about to lose his job if we didn't show up and threatening us with having to wait until 6pm. As a superhost and I quote 'commited to providing great stays for their guests' I would not have expected Xabier to be juggling this with another job making demands on his time. My driving style was criticised, I was told the importance of me contacting the other car in our party to provide help for them was of no importance to him, he complained about us parking in the street outside the property to unload baggage, he shouted at the driver of the other car in our party when she failed to understand his instructions for parking her car.
To end our check-in experience he claimed we had been told about the need to pay a €150 deposit when no such request had ever been made through Airbnb or from him directly. He backed down when I said as much and refused to pay.
All in all a most unsatisfactory experience.