Dagmara was very helpful and guided us along the way upon our arrival to her apartment. The apartment is pretty convenient, around a 5 minute walk from the metro. The room was as seen and had a pretty big tv. All facilities were allowed to be used. Dagmara also gave us a map of Bilbao and recommended places to visit and dine in Bilbao. Overall a very good experience. Would definitely visit Dagmara's again should i visit Bilbao.