Lanire was very welcoming and very accommodating, letting us stay later than checkout. She showed us lots of places to go and things to do - she has maps ready at the apartment to give to guests. The apartment was great and as shown in pictures. Its a great location - better than staying near the guggenheim and very close to the old town which is definitely the best part of Bilbao in our opinion! Definitely recommend and would stay there again if back in Bilbao.