Everything was amazing - Dagmara makes you feel like one of the family. Location is great in the old downtown in Casa Viejo, 15-20 mins walk from the bus from the airport. Need to carry luggage up to the 4th floor, but Dagmara helped us with this :) Was a bottomless source of information for sightseeing in Bilbao and around it, and we wouldn't have known to go to San Juan had it not been for her. Everything was clean and comfortable and it was great to spend time with such a happy and lively family. Highly recommended for your stay in Bilbao!