We didn't actually meet Raul but his communication was fantastic. When we arrived earlier than expected he arranged his Mum to meet us and let us in. She spoke no English but had a few instructions written out. She was very helpful and friendly, as most Spanish people are!
The apartment is Fantastic. Modern, clean, spacious and comfortable. The best AirBnB we have stayed in. The location was easy to find, had parking at the door and was in a nice neighbourhood 30 minutes walk from the old town. Vitoria is a fantastic city and we enjoyed our time here. We also used it as a base to travel to Rioja, only 40 minutes away. Highly recommended.