Carmen was a great hostess. Our evening flight was late but when we arrived she was very welcoming and very keen to tell us about Bilbao and the area and everything to do. Our room was small but clean, quiet and comfortable. The location is very convenient and very easy to get to the old town - downhill through a park. Carmen gave us breakfast and the freshly squeezed orange juice and proper coffee were very welcome. Carmen is a friendly hostess and very keen to promote Bilbao and surrounding area and gave us lots of information to make our short stay a happy one.