It was ground flr apt with no heat from 10 a.m till 10 p.m...we woke up freezing, kitchen had nasty mop & bucket next to fridge..small shallow sink with no dishwasher, clothes washer was very difficult to use because counter ledge hangs way over dispenser opening..so you cant get to it, beds were comfortable, they brought additional elec heaters after we complained, since we had extended stay they should have been provided over xmas on ground floor, also had to get extra blanket from our place, no extra blankets provided, it was clean but kitchen needs to be maintained, and nasty mop & bucket removed from being next to fridge!