Luisa was accommodating, thoughtful and very friendly. Her home is spotlessly clean and she really makes an effort for her guests. We had a beautiful, private bathroom and a large bedroom to ourselves. The apartment is in a great location in central Bilbao, and Luisa offers an optional laundry service (for a price)... which we probably would have used, if we had been on the road for longer than 3 days already! I would absolutely recommend her to anyone who is considering staying in Bilbao.