Our host had someone there to greet us as we drove up. She and her husband were warm and inviting and gave us the grand tour of the apartment, making us feel very much at home. Luckily one of us speaks fluent Spanish which made for an easy transition. The apartment is just perfect, from the wonderful lighting to the glass enclosed shower - we loved it all. It was within walking distance to shopping and restaurants, which was all downhill. Thus, we usually chose to take a taxi back home. The building is very neat, clean, modern and secure. Serafin was very easy to work with and should be proud of this Bilbao home.