Communication with Jen before and during our stay was excellent. We had a very delayed flight, but the self-check in instructions were very thorough/helpful. You would need to have mobile data for the first part of the process. The apartment/location is great. The (cool) bar outside did not bother us at all & it closes around 11pm/midnight. But if you are a light sleeper, bring earplugs and/or an eye mask. For us, the people outside are fine too - we did not feel unsafe. The apartment has everything you need, we especially appreciated the two sets of keys, iron/ironing board, hairdryer, toiletries, coffee etc. Many thanks to Jen for the later check in & check out too - it was very appreciated due to our delayed/late flights.