From the time we arrived our host was very helpful. Travelling with 2 cars, we had parking spots and a very comfortable apartment for 4 women. The location was clean and had all the amenities required for our stay along with some tips on places to go and things to see. The host was responsive to questions we had and was very eager to help us if needed. I would highly recommend this apartment to any future visitor to Bilbao. Great value for the money and in a perfect location.