Luis Manuel's apartment was lovely! It is big and incredibly clean--positively luxurious. Luis Manuel was lovely to deal with. He met us at the apartment when we arrived and was very flexible when our travel was delayed and we were later than expected. He gave us a tour of the space and was very thorough explaining all the amenities to us. We had to take a very early taxi to the airport a few days later and he organized everything for us. The area is wonderful--right in the heart of Bilbao. If/when we return, we'll certainly be staying here again.