Ana's place was great. Robin met us at the parking garage and accompanied us to the apartment via tram. Huge parking spot in a modern garage...a big plus as we have had some really tiny, tight spaces at most parking garages in Europe. Apt is in a great location in the old town center, beautiful renovation, tasteful furnishings, all appliances (except oven...just microwave). They had thoughtfully provided us with croissants, bread, muffins, milk, jam, butter, yogurt, fresh fruit, eggs.....everything we would have gone out and bought ourselves. Ana was very good at communicating and she gave us some excellent restaurant recommendations. We walked everywhere although Ana provided a fare card for the tram. Highly recommend staying here. Bilbao is great....our favorite stop among the 3 cities we visited this trip (San Sebastian and Logrono).