The apartment was clean and cosy and the lift was handy getting our luggage to the first floor. Our bed was very comfortable. Ianire was helpful in giving us information about Bilbao. Unfortunately the extensive renovations to the outside of the building and the foyer meant electricity was cut by the workers during our stay and the noise from building a little distruptive to staying in the unit. The hot water system cut out on several occassions leaving us with only cold water. We tried to contact Ianire on several occasions but were unable.