Xabier was very personable, he was at the apartment when we arrived even though we were considerably earlier than the check in time listed.
The apartment was lovely, just as the photos on the website. It was clean, spacious and the balcony was larger than expected. The only negatives were the door on the bathroom didn't shut properly (luckily we are not prudish!) but Xabier was quick to come over and fix it. Also the bed had miss matched bedding, a rather strange selection of sheets and pillows which were all different colours and types. Having said that we had not problem sleeping! The area was ideal, close to everything and a very friendly bar across the road. We had a fantastic time in Bilbao, great little bars everywhere and the pinxtos were delicious.