Sarai's apartment is very stylish and tidy. We had a comfortable room and made use of the complimentary breakfast and well-equipped kitchen for a meal in. Sarai greeted us at our arrival and gave us great tips for exploring Bilbao. She also kindly provided maps, a bus pass, a charging converter (for US plugs), and an umbrella- all of which came in handy. Highly recommend staying with Sarai!