Avoid this rental! Owner does not provide adequate instructions to a) get the key, b) find the apartment, or c) get your vehicle safely parked. Their response times were measured in hours, days - not minutes. We had my 80+ year old mother with us and were expected to drag her and her luggage all over the streets of a foreign country looking for their apartment, Google could not find it. Even people on the street couldn't help, when they could understand our language. After 12 hours of driving to get there, we were extremely disappointed at the owners and AirBnB's complete lack of concern, and exhausted all-around. We tried for hours to find both the key and apartment, then gave up and drove another hour to Bilbao to real hotel. Now AirBnB is rufusing to refund ALL my money for a place I never even laid eyes on, much less stayed in. I'll never use AirBnB again.
- Doug