Upon our arrival a cleaning lady was waiting at us and showed us around. She even gave us a Bilbao ticket to use which made our stay more comfortable. When she left we found out that the bedsheets hadn't been changed but Naiara let us know that there are additional sheets which we could change ourselves immediately. The flat was as beautiful as in the pictures and the location was great. There are bars everywhere and a game at the stadium gave a great insight into the Athletic fan life. It was a bit cold and Naiara tried to get us an extra duvet but couldn't manage to do so. The communication was always extremely fast though I got a few automatic mails which were confusing. Bilbao is a beautiful city with a lot to offer. Looking forward to seeing it again