We had a great time in Bilbao and this was in no small part thanks to Dagmara, who was so friendly and made us feel very comfortable right away. She also had a lot of information to offer about different things to do, places to eat etc. in the local area so this would be a very good place to stay if you are new to the city. The room was nice and clean and very good value, my girlfriend and I would be very happy to stay here again!