Jon was communicative during business hours. The room was very close to all the sights/pinxto bars of old town. The location was unbeatable. However there is no wifi, the room wifi does not work nor does the reception desk wifi work. The check in instructions provided two electronic key pads for entry (lobby and private room) and stated there would be a key upon entry of the room. However there was no key and I ended up getting locked out that evening as the door was jammed. As it was late, I could not get intouch with Jon until the following morning. The only way I regained entry to my unit was a key provided by the cleaning lady. It was a less than ideal situation. Jon did reimburse my first night. I used the key to gain entry and would recommend if you book here to ask for the key as opposed to relying on the keypad! I was able to get into the lobby as it is also a keypad but was locked out of my room. Luckily was able to stay with someone that evening otherwise I would have slept in the lobby.