Montse was extremely communicative and helpful when I arrived in Bilbao. However, I didn't find the apartment clean. There was a strong smell of cats from the moment I walked in, there were 3 of them, and the communal area - the kitchen including the fridge - really needed tidying up. The room was clean but it didn't feel very inviting because it was where Montse's daughter usually stays. Or at least it seemed by the look of it. She is a lovely person but I think some improvements are needed.