Communication with Eli & Julen was super. They are remote but very quick with Reply and very willing and helpful to give you a great holiday experience. On the spot communication was difficult because only Spanish. Great location, great house. We had a bit of bad luck with timing because of constructing work next door. Cleaning and few facilities should be better regarding to price but we had a good stay and would recommend this unique house. Ideal for exploring the Bilbao area.