Communication with Joseba was good - he replied very quickly to any queries and we were allowed an early check in. The apartment was exactly as the photos and was adequate for our needs. We would have appreciated a jug to boil water and a tea towel to dry any dishes. It was good having a washing machine but the seal inside was dirty so we had to clean it before using it. It would also have been good to have two pillows not just one long one. However the mattress was firm and very comfortable. The bathroom was clean and the shower excellent. The metro and supermarket were a few minutes walk from the apartment.