The apartment was excellent and exceeded our expectations. The communication from Alex was superb he contacted me the week before explained the check in, supplied a manual with all information and even a video to make check in so easy. The big advantage is if you land late you check yourself in easily.
The apartment was super clean much larger than the photos showed and so comfortable. The settee and TV great the beds all 3 of them super comfy. The kitchen had all the utensils needed and oil, tea, coffee provided and a extra nice touch was the coffee cream pots left so you could have a drink until you get to the supermarket.
Alex was on hand to advise and answer questions and he replies almost instantly. We could not find the cutlery it is in a pull out draw in the top draw, Alex explained this straight away so no problems at all.
The location is fantastic with supermarkets and shops close by. It is very quiet with no noise inside the apartment. While it is high up in Bilbao you walk around the corner and there is a lift and Escalator that takes you down into town, this is especially good going back up saves your legs.
Thanks Alex when back in Bilbao we will definitely stay her again. I have no hesitation in recommending this apartment you will have a great stay.