We stayed at Jose Ramon and Rocio's four days in June. We dealt mainly with Jose Ramon over the phone and with Rocio in person and they were both great. They gave us very detailed directions on how to get there; Rocio welcomed us on arrival and gave us great advice on where to go. The apartment is super nice and spacious and it's located in one of the best areas in Vitoria - very quite and close enough to the city centre (10 min walk), so we could leave the car all four days parked just in front of the apartment. They were also very flexible when we were leaving. I would highly recommend staying at Jose Ramón and Rocio's if you are visiting Vitoria.