Let me start with that what I write in the following is NOT influenced by the fact that we had to leave 3 days earlier than originally planned, had asked for an early checkout and got it denied. This is a risk that we had to take, so I was disappointed but accepted.
Maria and her partner gave us a very warm (amable) welcome, showed and explained us everything and also have us recommendations what to do and to see in the region of Bilbao. We were very amazed by this welcome.
The apartment itself is as it is shown on the pictures, they are accurate.
If you are interested in booking this accommodation you should know that it is directly on the final approach/take off line of Bilbao airport. At the moment the number of flight movements is low, but be prepared for some flight noise.
The area around is a residential area, the closest supermarket that we found for buying food is 10-15 minutes foot walk away. There are some bars close to the highway, approximately 8 minutes away.
The equipment of the rooms is - as shown on the pictures - very basic. A few pictures at the wall, a vase with flowers or something would certainly raise the commodity. You will not find a lamp or others amenities next to the beds. The positions of wall sockets is usually at 1-2 locations per room, so forget placing your phone next to your bed and charge it at the same time. At the same time you need your phone to find the way from the switch to the bed due to the lack of other light sources once you switched of the main light.
About the mattresses it is safe to say that have passed their best times LONG AGO, so you can really feel each single spring at night, no matter what position you choose.
The bulbs seem to be the ones with lowest consumption on the market, so they are not very bright, it is really not comfortable to sit at night inside the living room.
The best and really nice light you find in the hallway, so make the best out of it.
The equipment of the kitchen is VERY basic, a suitable knife for vegetables or fruits would be a good improvement. To see it a positive way: If you once tried to prepare vegetables with one of the two available huge butcher knifes you understand very quickly why also little knifes were invented.
There is not a single bit of salt, oil, a basic supply of coffee for the coffee machine or something as you find it in all other apartments, so if you intend to cook we recommend you to bring really everything along what you will need.
That is also the case for dishwasher Tablets or detergent for the washing machine - there is really nothing.
Of course that can all be justified by Covid - but that would be a ridiculous excuse.
The worst part is the heater: There is a movement detector in the living room that seems to be connected to the central heating unit, so if you don’t move permanently in the living room the heater will switch to saving mode - even during daytime and at night. So better bring good pullovers when you stay in winter.
I admit that I tried it to set the temperature on the central control display, but it had only an effect for 1 hour and then it started to get cool again. So I asked Maria for help, because we did really not feel comfortable with 19 degrees in average. Afterwards I never touched the display again in order not to get accused that I am the problem.
The temperature changed a bit, but not much - far away from a temperature where you can feel comfortable. Additional information: the control display will get locked automatically from time to time, especially at night so that there is really no way to avoid “refreshing nights”.
To summarize: yes, the apartment looks like on the pictures. Maria always responded quickly.
At the same time you can really feel that the owners really try to keep their costs at absolute minimum. I would have expected it if the accommodation would have been cheap. In fact it was the most expensive apartment we have lived in during our three weeks in Bilbao.
Take care: Don’t assume that the cleaning fee really means cleaning. It covers - as it is mentioned in the description - only some fancy ozone cleaning and airing after you have left it in perfect condition. Otherwise you might be charged extra with at least 50 EUR.
So look around: there are a lot options that are by far more worth spending your money.