The flat is excatly as in the photos. Beautiful, well decorated, full of light and good vibrations. Even thought it is in the heart of Bilbao it is quite silent inside. I did not get the chance to meet Ana but we talked through SMS and she was always very polite, kind and easy going, feel like a friend! Ignacio was very sweet in delivering the key not when was better to him but when was better to us. Many thanks for that! For sure will be back to the El Pisito!