I only had a chance to meet Aleida, but she is a very sweet lady who is dedicated to making sure you have a wonderful stay in Bilbao! Her apartment is extremely clean and well taken care of, and it comes with plenty of amenities to make your stay great! She made my friend and I coffee both mornings we were there and offered us toast and fruit as well before we would head out for the day. She doesn't make you feel like you have to stay in the bedroom even though that's what you're renting out, so we were totally comfortable sitting in the kitchen and talking with her. The Wifi works great, and there's a map in the bedroom with areas to visit and activities to do around Bilbao if you've come unprepared. :) Overall a great experience, I would recommend this place to anyone.