Ana's apartment was all I had hoped. Great location, in the very heart of the old city, overlooking the lovely (pedestrian only) Plaza Santiago. great box seat from which to watch the local scene. the apartment is elegant -- spare, stylish decor, everything new and well thought out. Ana was attentive and helpful, as others have said. very nice to find snacks (fruit, croissants etc) waiting upon arrival. all in all, an ideal base of operation for a Bilbao visit.