Ana is the perfect host, with easy, clear communication and very thorough advice for a new person visiting Bilbao. Casco Viejo is a great place to stay to feel as if you are in the middle of everything, including the local daily life of the city. Walks to shopping, the metro, restaurants and the sights are quick and pleasant- even in the winter rains :) The apartment is lovely, clean and convenient, with everything you need. It very easily starts to feel like home!