Although we didn't meet Bingen as he was working, he arranged for us to pick up the keys from the bar next door. No problems at all. The apartment was very well situated for us in the centre very close to all amenities and a short stroll to the harbour. The only negative was that it was quite dark inside being on the ground floor close to the road. Most things needed were supplied but I'm sure if there was anything else required Bingen would be happy to help. We only stayed 2 nights at the beginning of October and although the weather was good outside we may have needed the heating if we were there any longer!!