This one of the most horrible stays I ever experienced!!! Not because of the place by the way, that's okay, but the lady is crazy. The start of the stay was good. We already stayed in Bilbao the night before so we asked if it was possible to drop luggage earlier which we could. So far so good, a lady and a dog opened the door. We dropped the stuff and went into city center. At night we cooked some pasta which was not allowed apparently. The lady complained that there was a sign telling us it was only able to cook simple things. In our opinion pasta is a simple dish but okay. Made apologies and expected everything was fine. But when checking out the lady was acting weird when saying good bye. Few hours later we got a message about missing towels. We got two small towels that we used for face and drying of hands and we left them in het bathroom. We tried to explain here what we got and where we left it but she was sure towels were missing. We did never see larger towels which she was complaining about, maybe she forgot but we didn't have a clue. After sending some messages back and forth it ended. Several hours later we got a message from AirBnB that Luisa wanted to fine us voor 120€ because of 2 towels that were missing. Except from us not having the towels the price she was asking was crazy. Treating your guests like this is insane, people who help you to make a living. We had to arrange things with her and AirBnB which did cost us several hours during our holiday. Everybody be really careful booking a room by this lady because you can't trust her!!!!