When we arrived Judith had arranged with key pick-up. The apartment is situated above the river with the most beautiful view over the old town. The room is super clean and exactly as it is described in the ad and it looks like photo. We felt at home and prepared some meals in the apartment. Judith is very kind and helpful, a perfect hostess , she helped us with some orientations about Bilbao. This room is great for a short stay it the thriving city of Bilbao.