Communication was great and Sofia gave me simple instructions that got me right there. I got in about 30 min before checkin but the lady who came by let me leave my bag. When i came in the place was just vacated and linens on the couch. To my dismay, these were the same linens when I came back. They were not changed. Even the cleaning lady admitted she was sure if she would change them since the other set might still be wet. I said its best to change. She didnt and i seem to get bit by something. It was very unsettling. Everything else seemed clean. There are no pillows on the bed just the decorative ones and so thats what everyone is using. Keep that in mind.