Paulina provided very clear instructions for me to walk from the bus station to her place. She woke up very early to welcome me with hot coffee when I arrived and get ready the room, above and beyond what any host has ever done. She made me feel very welcome and provided me with map, guide books, great tips of what to see in Bilbao and outside of Bilbao, transport instructions to nearby towns, what local cuisine to eat and where to eat. My room was comfortable and warm, Paulina provided additional heater, woolen socks and bed heating too. Highly recommended.