Josune goes out of her way to make your stay pleasant. The extra touches such as the use of a travel card, offer of use of an umbrella ( it rained a lot while we were there) and the home baked fruit bread when we arrived were appreciated. The location is great because it is close to the end of the tram route, but even without the tram there is lots to see and do within walking distance. We really joyed our few days in beautiful Bilbao.