Nieves welcomed us with many tips what to do and where to go in bilbao and around. Nieves only speaks spanish, but her boyfriend also speaks english. Both of them have been extremely nice and welcoming. The apartment has everything that is needed and looks nice and clean. Unfortunately our stay has been overshadowed with our car being robbed, which is definitively not to blame on our hosts. However, one should mention that the apartment is very close to San Francisco, which is known for a higher crime rate (which we learned afterwards). So altogether: extremely nice hosts and pretty apartment, but not the best neighbourhood.