Joseba wasn’t there to meet me but I picked up the keys from a local shop. There was a lift to the 7th floor and my room was as described. The kitchen was well stocked for breakfast and snacks (I bought my own teabags).
There were other quests who were friendly. The local was perfect for the Guggenheim. I liked there was a supermarket directly next to the entrance.
Thanks Joseba, a really great place to stay for a few days in Bilbao.