My wife and 2 children just spent a wonderful 3 day, 2 night experience in Bilbao and we were really happy that we selected this place! The building is very new and this place is very well taken care of. We were in constant communication with the host from the moment that we reserved all the way through checking out of the place. We even had the good fortune of running into her whilst walking through the Old City and she even took time out to show us around a bit and recommend a nice restaurant. The place is very close to public transportation, has maps/recommendations at your disposal, some items to get you through the stay and the team is available all the time. I would recommend this place, especially if you're traveling with children!