We showed up on the day quite late in the afternoon. We rang the doorbell and a lady was there to greet us. The elevator was unfortunately not working so we had to carry our suitcases up four flights of stairs. The lady who greeted us (can't remember her name sorry!) was very friendly and helpful, she didn't know much English but showed us round the apartment and provided us with a map of Bilbao. The apartment itself is in an amazing location, with many restaurants and bars just around the corner. All in all very good.

(Additionally: LGBT+ Friendly host)