We stayed with my husband and two young daughters. There was plenty of room for us.
The location was ok, it was walking distance from the train station which was nice however in retrospect I would have preferred to stay in casco viejo area.
The place itself was mostly clean however I did find hair in the shower (in the caddy holding the shampoo/conditioner). Also the heat is controlled by the building, not the individual unit. We had a couple warm days however it still got cold at night and there was no way to control the temperature yourself.
We had a bus to catch at 2:30pm and we kindly asked if we can keep our luggage until 1:30 (checkout was at 11am) however they did not want to. There was no one staying at the unit that day based on the availability calendar. I asked if we can work with the cleaning crews schedule or if we can do an extended checkout (in their manual they state you can request extended checkout) however I was refused and given an excuse about Covid protocols ?? My questions were never directly answered either. I would have gladly paid a storage fee or given some other solution but they didn’t seem willing to and ignored my questions. The whole interaction just left an unpleasant memory.