We had a very unsatisfactory stay at Eli & Julen’s place. The house contents and cleanliness of the property were unacceptable (above all in times of the COVID-19 pandemic). We chose this place so we could be all together in a protective family bubble.
The house was unsatisfactory on so many levels. It was dirty, in particular, the kitchen and we had to clean the kitchen ourselves before buying food in. The kitchen surfaces and cupboard handles were sticky from not being properly cleaned over an extended period of time. The kitchen basics were either missing or broken – no vegetable peeler, broken corkscrew, no toaster! There was broken furniture (small table, chairs, coat hanger etc) Handles to cupboards came off in our hands when we opened cupboards around the house. The dining room chairs were an absolute disgrace and should have been changed a long time ago. The same is true for the sun loungers in the garden all split and breaking. The remote controls for the TV were filthy and malfunctioned. The kitchen door giving access to garden was completely broken off its hinges! It had been temporarily sealed with blocks of wood to stop access, by the man who handed us the keys to the property on our arrival.
The barbecue was malfunctioning and filthy as well.
The beds were a shambles. The inflatable bed the two teenagers used on the first night deflated during the night and the kids ended up sleeping on the floor. For the rest of the holiday we had to make other arrangements for them. The single begs in two bedrooms were very cheap quality ensuring several of us woke up each morning with backache. The one double bed was not much better and the mattress needs replacing.
Outside, the vehicle access gate to the property had to be opened by hand as the motor did not work.
On discovering the above we wrote to the owners and we immediately started looking for an alternative property in the area to rent but there was nothing suitable at such short notice so we had little option but to remain at the property. The service we expected and did not receive is completely unacceptable and we believe we should receive a partial refund in compensation for having to put up with a property that was not fit for purpose.
The property should have been in acceptable condition on our arrival. IT WAS NOT.