The apartment is lovely and very well located, and San Sebastián is amazing with wonderful places to discover and explore. The check in process is quite complicated, there were two slightly conflicting sets of instructions that we received which led to a misunderstanding involving keys between ourselves and the host. I immediately apologised on our behalf, however we did feel the host dealt with this in a slightly unsympathetic and unprofessional manner, which did leave us feeling rather distressed. This did spoil part of our stay but all in all, I can't emphasise enough that this was our only issue, the apartment itself is lovely and very comfortable.