I cannot thank Raquel and Joseba enough - unfortunately our flight to Bilbao was cancelled 10 minutes before we were due to board and we were unable to catch another flight out. Raquel and Joseba were completely understanding and offered us a full refund instantly - they made a very stressful and disappointing day that little bit better with their kindness. Perfect AIR BNB hosts, we hope to eventually get to Bilbao and will definitely be staying here :) thank you again.