Marisa was very friendly and helped us with info about where to buy the tickets for the bus. The flat was lovely and our room was exactly as in the photos. The bed can be a bit too small, particularly if one of you is 1.90m tall like my husband, but we managed. Marisa also prepared and area for us in the kitchen, in case we wanted to buy food and cook. The best about the flat is the location, right in the centre of Vitoria, in one of the historical streets and walking distance from many landmarks. I recommend this flat to anyone wanting to visit Vitoria and I'd come back if I visit the city again.