Santiago was a gracious host and he responded very quickly to any questions we had prior to our arrival. We had a difficult time communication with him as we do not speak Spanish so my suggestion is to download the translator app prior to your trip. Be sure to have Santiago show you how the locks work and the stove top and practice before he leaves. We loved the street and the local people on the street. Bilbao is a very friendly city and easy to navigate. If you are looking for an authentic street to stay on that is close to a town square then enjoy Santiago's place.