We almost missed our flight home as they didn’t book the early car service to the airport after saying they had. We had attempted to re-confirm and get driver cell phone info ahead of time but they didn’t check their emails. Nobody was available to help late or early. And, in the morning, the car didn’t come and cabs are not typically available on the street in San Sebastian
When I brought this to their attention I got what wasn’t an apology but that it was the car companies fault or I should have a called a different number. These types of things are unacceptable and require us to not use this company again for what would have been an otherwise good experience.