The service at the letting Company , Fellfree : ———> Outrageously Bad
If you arrive after 20:00 please be aware :
My flight was diverted to a near by city and I would have to take a bus to San Sebastian and arrive later possible than 20:00 , the time the letting office shuts , so I have called them 5 hours before to inform them
I was told on that call that after 8:00 o clock there would let my key at a special outside box on the Feel free entrance in SS when I called in the afternoon before arriving and there was no need to call them if my flight was late as I suggested might have been
I even told the lady that was on the phone when i called in the afternoon telling her that my Bcn / San Sebastian flight would be delayed to Bilbao , and suggested I called her when I was on the bus towards San Sebastian, she said there was no need to do that
She told me that just in case I arrived late , there was no problem and she would give ask for my personal details on the phone , so everything would be ready in case I arrived late .Which I did gave her the info to let everything prepared and the keys outside the entrance on the premises of Feelfree and a Pin would be sent by mail to retrieve the keys
In the end as I arrived late as it took more time for the bus To arrive from Bilbao to SS I went straight to a business dinner and in the middle of it I received a call asking from the lady at Feelfree asking me “ why i didn’t go pick up the keys and told me that she had never told me to go directly when they leave the office and that she never asked me for my details ......I
By the time of the call I was at a dinner ,I came out of my dinner to pick up the keys at 8:30 on their offices and both she and the male receptionist where extremely unprofessional and rude to an unbelievable degree unprintable here
The male receptionist saw that the manner of the entrance was indeed stated on the computer system by the lady that filled it in but none the less did not acknowledge their wrong doing