Lurdes is the most warm and welcoming host you could hope for. She and her family were extremely friendly and accommodating. Lurdes let me keep my luggage at her place both before and after my reservation, which made a huge difference to my enjoyment of my trip. The apartment is immaculate, stylish and comfortable. The shower is excellent. Great location. There's a little bit of noise from the street at night, but nothing unusual for a city apartment. I will definitely look to book with Lurdes next time I return to lovely Bilbao.