Columba is very responsive and super nice, there was no problem when we missed the bus from Bilbao and arrived a bit later than intended. She got us a much needed cup of tea while we checked in and explained all the neighbourhoods and good places to go.
The room was very clean and perfect for our needs, plus the usb plugs on the wall sockets were a nice touch. Breakfast is included and very good, plus you can eat out on the balcony with a beautiful view. Would recommend!