In summary - location, safety, shower pressure, modern and well equipped apartment and kitchen, terrific terrace = 5*
Bed = 3 * (thin mattress, rough sheets with a hole)
Communication with host = 3*
Details below....
I stayed 4 nights in late October 2019. The apartment is great. Well equipped, awesome shower pressure, good wifi and incredible terrace. The location is quiet for the most part. Neighbors can get rowdy on late Saturday eves...) I felt super safe as a woman traveling alone. I do have to say that the communication with the host wasn’t great. When I booked, a month prior to my arrival, I sent an inquiry on how to get to the apartment from Bilbao. I never got a response. 3-4 days prior to arrival, I contacted them again about how to get the keys. Didn’t hear back. I sent a third message the day before, worried that I might not have a place to stay after all, and they finally replied. They told me to message them an hour prior to arrival and they’ll be waiting for me at the apartment. Did as I was told, got to the apartment and no one was there. I sent a message via AirBnB and also via WhatsApp (luckily I had asked for that contact info!). Finally heard back via WhatsApp that they would be there in 15-20 minutes. After 20’ I got a call that it would be another 20’. Being that it was close to 8 pm and closing time, I dragged my luggage to the nearby market (San Martin market/Amara supermarket downstairs - great!) to grab a few things. When I got back, Jon was finally waiting for me. More than an hour since I first got to the apartment and over two hours since I let them know I was on my way from Bilbao. There were no directions on how to use any of the appliances so you might need to google it (did so for the stove (had never used an induction stove and didn’t know you have to actually put a pot or pan on the stove for it to work!) and the washer machine). The first morning I called the host to let them know that the power had gone out (they told me how to switch on the breaker again outside the front door - obviously this happens...) and that the shower drain was clogged. Guillermo said that they would send someone the same day but no one came. At checkout, I reminded them. They apologized and said they had forgotten.
I would probably stay here again, knowing I would have to remind the host more often if I encountered any issues. On the other hand, I requested a 45’ late checkout and they agreed to my request. Check our is super easy. Take out the trash, leave the keys on the table and close the door! Loved that!