Carmen is a very gracious and welcoming host. The apartment is very lovely & located in a nice area beside a large park. The room is a little on the cosy side, but very functional- and with it's own bathroom. Breakfast was delicious with fresh orange juice and great coffee.
Carmen met us at the train station (we had a late arrival) and also very graciously took us to the airport for a very early morning flight. She gave us lots of assistance with transit, sights, etc. She's very enthusiastic & knowledgeable about her city and has compiled a lot of information on the area. Communication was an issue (we don't speak Spanish), but we were able to work around it. A truly lovely choice for your stay in Bilbao.