My complaint with respect to the accommodation centred on the following:
1. Heating: the heating for the accommodation (rooms) never worked well for once and we complained severally and this was never fixed (see below). This made some of my family members to develop pneumonia and flu. Judging from the fact that they came from Nigeria, where the temperature was around 35°C to Vitoria, Spain where the temperature was around 5°C at night.
2. Bell: the bell too was not working, this made my guests to rely on the neighbours to open door for them thereby inconveniencing the neighbours.
3. Harassment of Guests: On the 28th of October at 17:00hrs we had guests (cousins) visiting in the evening. The caretaker entered the apartment unannounced for inspection in the name of a second revision of house heater. Then quickly contacted me on phone and asked that my guests leave the house! All my years with Airbnb, I have never seen such a thing and wondered why the host would embarrass our guests by asking them to leave the house. On some occasion, she said that the house was in a mess to the hearing of my guests. This was followed by harassment on WhatsApp from the host. I have never been embarrassed all my life and wondered why the caretaker would do this to myself and guests.
I just dont want Silmara to treat other guests like this. I hope she learns because she has a nice place.