Xabier was there to greet us when we arrived and was always available via text and email to respond to our questions. We loved the apartment. The kitchen and bathroom are really modern and large and overall the whole apartment is aesthetically pleasing. The balcony is the best feature and is a great place to relax and watch the neighborhood below. Although the apartment is in a lively part of Bilbao, our street was quiet. Very close to train station (but not in a grimy area by any means) and only about a 15 min walk to the Guggenheim. Would love to come back!