Oiane was extremely helpful before our visit with all sorts of advice and responses to our questions. The apartment is beautiful and we wre so sorry that we couln't stay there because of a plumbing problem that couldn't be quickly fixed for insurance and other reasons. The problem happened after we had left home to travel to Bilbao; but by the time we arrived Oiane and her parents had found another Airbnb apartment for us. The Salazars are a really incredibly thoughtful, cultured and responsible people. If we return to Bilbao we will certainly use Oriane's apartment.