When I booked the flat, the advert clearly stated that there is 'on premises car park'. This is untrue, the closest parking is on a street 16 minutes walk (according to website g... ) but with the walk, which is not on flat ground it takes a lot longer. The flat is also on the fourth floor.
We tried to contact the host to find out where the car park, which the advert said was on premises, was but she did not reply to us. when we walked to the flat, her husband informed us that there is NO car park on premises. We had expensive and heavy gear in our car and could not leave it so far away. Her husband didn't even bother to offer to at least assist us in moving our heavy gear into the flat, he simply didn't care, and clearly nor did the host.
I appreciate that the hosts mother is poorly and in London and that is why she was away; as a matter of fact when she told us we could not check in until 6pm because she is away to visit her poorly mother, we respected it and wished her all the best and health.
But the fact remains that there is no 'on premises car park' and the street car park is miles away. We could not risk our car and items in there so we had to contact Air BnB and look for another location, last minute, in heavy rain. After all of this, the host did not even bother to apologise, she actually emailed me to say she was annoyed because we cancelled!
I was not planning on leaving a review at all but since she is so rude I had to make sure others with a car were aware of the false claims that were on this advert (although she has amended it a little, there remains many more false claims).