We booked at the last minute due to delayed flight and Ianire was great. She made time to meet us at the apartment, show us around and get us into the parking. The location of the apartment is perfect, located right behind the city hall it is steps from everything you want to see in Bilboa. The apartment itself is great. The whole building snd apartment looked like they had been recently remodeled, are very comfortable and warm. She even has a nespresso machine which was totally awesome for us. We thoroughly enjoyed our stay and if returning to Bilboa would want to stay here again. Don't hesitate to book here.