Although I told the owner that the reservation is for my parents, they didn't bother warning me that the flat is not suitible for old people. it has high stairs before the kitechen and before the bedroom. In addition, this flat has no windows. They supplied 3 small towels. When I asked the owner for some consideration or partial cacelation/refound he wouldn't even consider it. Finally my parents stayed in my house most of the time and went to sleep there. My father slept in the children's room that didn't have stairs.