It is a very nice apartment and it is well situated. The apartment is modern and the beds are comfortable. However, I found the host to be unresponsive and unhelpful when I had an issue with check-in. I had to fill in details on the Basque Stay website but it would not let me progress. I sent the host a message explaining my issue and with pictures to help illustrate my issue. All I got in response was ‘that’s a horrible photo’ (when showing that I was trying to enter my passport) and no response nor help after that.
Also, when updating the host about our arrival time and our intentions, I got the impression that they did not care. Perhaps it is a care-free attitude but it did not feel welcoming and it added onto the stress of not being able to do the check-in properly.
I would recommend staying here as it is a nice apartment, well located etc. but I advise to keep in mind the attitude of the hosts when booking this place.