Su’s apartment is exactly what is shown in the pictures, very clean, charming, the furnishing is very homey and welcoming. Location wise cannot be anymore perfect, to the left of the building is the market and within steps from Old Town where all the pintxo bars are, to the right is the promenade for nice evening stroll.
Initially what made us picked Su’s apartment was all the positive reviews that had written by previous guests about Su. Guests were very happy with her hospitality, and her recommendations to restaurants, etc. Since this was a last minute trip for us, we figured we could use some of Su’s help with making reservations and finding good places to eat. Little did we know, we needed more than these simple requests.
We required medical support in Brussels while in transit to San Sebastian. Our first reaction was to purchase a direct flight back to the US to seek medical help in our own home turf. While communicating with Su to inform her that we were planning to cancel our trip even before our arrival in San Sebastian due to medical reason, immediately she contacted medical facilities that are open on Sunday in Bilbao and made appointment for us so that we would get help as soon as we arrived in Bilbao. Su’s quick reaction made it reassuring for us to continue on with the two our flight from Brussels to Bilbao instead of returning to the US.
By the time we finished getting treatment in Bilbao we arrived very late to San Sebastian. Su and Antoni (her husband) happily waited for us to do pintxo tour that we had originally planned , but three hours later, at almost 10pm. This nice gesture indeed cheered us up after the ordeal we had just experienced.
The next day when we had to return to the medical facility for follow up, Su was already there waiting for us to help us with any thing we need. The night before we had told Su we are okay on our own, just so not to inconvenience her, but to our surprise she went to meet us anyway. Her being there helped tremendously, not just with Spanish-English translation, but the level of comfort and support she gave us made us feel we have someone we can rely on the whole time we are in San Sebastian.
We cannot thank Su enough. She is an amazing person, very concern for our wellbeing and very caring despite not knowing who we are. She welcome us as her family and completely took care of us. If it wasn’t for her we would have cancelled our two weeks trip to Spain, fortunately we managed to continue on with the rest of the itinerary and the whole time we were in Spain, even after we left San Sebastian, Su kept in touch to make sure we are okay.
Su, Thank you for hosting us in your apartment. Thank you for taking care of us. And thank you for everything!