There are both positive and negative aspects of my experience. On the one hand, there were several things to like: because I was on the eighth floor, the apartment was peacefully quiet; the bed was incredibly comfortable. The best I have slept in for many years; the shower system was absolutely divine; and the place had all the right housekeeping technology.
On the other hand, there were several large problems. First, the digital check-in system was a nightmare. I didn't know what to do. The instructions were poorly written. When I called the helpline for assistance they had a lot of difficulty explaining it to me. The problem is that there are far too many codes involved (and they are constantly updating) and there is not sufficient vocabulary to differentiate between code types. It is a system that needs refinement. Secondly, I am traveling between four countries right now and needed to do laundry. Because I am flying, I can't drag a box of laundry detergent with me. Upon discovering that there was none in the apartment, I tried to order it from the online "store", but was repeatedly met with an "oh snap!" message that the website was not functioning. So, after an hour or so I first sent an Airbnb message requesting soap. When I had no soap after another hour or so I contacted the helpline and a gentleman assured me that it would be delivered to my room. It never was and I went to sleep without doing laundry. This morning I called and complained that the online "store" was not functioning and shortly thereafter it opened up and I was able to order a "cleaning packet" that cost me around 4 Euros. They were finally delivered a short time later and the packet contained mostly things I didn't need and two unmarked lumps of soap with no indication of what they were for. Because it took over 3 hours to wash and dry my clothing I checked out late and hopefully I won't be charged for it.
The bottom line is that company is behaving like so many other corporations do these days: placing lots of resources into slick marketing and new technology....without really understanding the actual experience of their clients. Again, it is a system in need of further refinement.