The appartment was very good. However, the owner (feel free) was awful. 2 days before the arrival we were informed that entry into the appartment will be independent via an applicatio we had to download the last minute. This caused us lots of stress and diffulty to enter into the appartment finally. When inside, there were things that needed an explanation.(e.g. How to warm the apparment, where were the sheets and blankets, is the water potable, etc). When I called Feelfree someone who spoke poor english could not realy respond to our querries and then he said he is going to call us back. And he never did! The fridge had no water, and there were not basic things like salt, paper, sugar, soap, extra toilet paper, oil, no coffe machine except a traditional Italian style moca, etc. We needed to buy all basic things to make our breakfast. This was not a hospital and generous welcome, as all our previous experiences with airbnb. It is a real pity that a very nice appartment is run by this unfriendly and 'cold' owner/company..