Response was always quick and Susana was waiting for us in the house to hand us the key even though we arrived around noon. It helps if you check street view before you arrive, because GPS is not always accurate. Internet was not working when we arrived, but it recovered later and did not fail anymore during our stay. There are not that many places on walking distance from the metro of Bilbao that have a quiet garden. Getxo itself is worth visiting and the pintxos are good. There is a lot of information in the house with interesting trips and walks.