we were only staying one night. we went out for dinner and got home at about 12:30 a.m. when we went to take showers we realized there was no hot water. on top of that the bathroom flooded. the hot water heater, powered by gas, leaked all over the floor in the bathroom. there was a strange smell which we suspected was gas. we went to open the window but it was locked. this was concerning.
we reached out to our host and received a message saying that they would not be contacting us until 9:30 in the morning. so we reached out to Airbnb support. then at about 1:00 a.m. we received a message from our host saying that they could come by to deal with the situation. at about 1:30 a.m. someone came by and was able to turn off the breaker to the hot water heater and help mop up the floor after flooded. then they offered to move us to another room in the middle of the night which we did except because we were leaving in the morning. it was a great deal until all of this happened