Realistic reviews should not hide minor flaws to better highlight the big assets of this flat. With this in mind, I can assign TOP marks to: Furniture (+), cleaning and food accesories (+++), cleanliness (+++), friendliness and support by the host (+++), comfort of mattresses (+++) the Dyson fan (++++) and more... I just feel the need to point out that the two bedrooms and bathrooms are not really symmetric. A couple will stay in the heaven and the other not quite, because of windows, some small noise sources, bed size, and bathroom access. So, make sure you will choose first to get the best room! for a 4-person family there's no problem :-). Ana is one of the best hosts I ever met. Choose this flat without hesitation to get a 4-stars+ service in the excellent Bilbao!