A very pleasant nicely decorated apartment in a convenient location close to bars and restaurants. The ‘view’ isn’t great (children’s playground and supermarket) and anyone outside queuing at the bus stop can see straight into the apartment so you have to keep the blinds or shutters down for privacy. But free parking was a real plus point and much appreciated. The check-in process is a little complicated and better information about how to find the correct building once in the general area would be helpful.
Overall I would have liked to have given a higher rating as the interior of the apartment really is lovely, but unfortunately we had problems with the heating and hot water during our stay and it was a very cold weekend at the end of November. To their credit the management company did send someone out quite quickly to reset the boiler but it continued to switch off 3 further times during our 4 day stay. Fortunately I’d asked the engineer what we should do if if went off again and he left the door open to the boiler room so that we could reset it ourselves - otherwise it could have been even more disruptive.
However, the most disappointing part of the stay was the fact that we were blamed for causing a stain on the kitchen worktop which I clearly told the company we hadn’t done but they chose not to believe us. We didn’t cook once during our stay, never used the hob, so didn’t/couldn’t have placed any hot items on the counter. I guess you live and learn - in future if we discover any issues with an Airbnb property we will not assume that the host is already aware (especially a management company) and will take video/photo evidence to cover ourselves.
Such a shame as we have used FreeRentals in the past any found their service very good.