My partner and I are easily satisfied and usually give close to 5 star ratings. Not in this case:
There was nothing wrong with Ion’s place except we could not get in.
He gave us a code to be used on one of the two key boxes located in the garage. (The instructions literally said try the grey box, if it doesn’t work try the black box).
We each tried both boxes several times with no success.
We rang the bell and sent 3 messages and did not hear back for close to 2 hours. At this point, with dinner time approaching, we went back and in a stoke of genius decided to turn around the first 2 with the second 2 digits (I had noticed it to be the date and was surprised that it was in the American order - month first - so I turned it around.)
This did the trick and we were able to retrieve the keys to get in. Relieved we texted the host (who had still not responded) that we figured out the correct code and got in.
Another hour later I got a message: “No, your code was 0917, those keys are for the other room, leave the keys back in the box.”
Notice, no apology.
Stunned, I asked if he was joking - no response
I explained the order of events from our point of view - No response.
I offered to put our keys back in the box in exchange for a working set of keys - No response.
So we figured he had worked it out some other ways and went to sleep.
Just as we were walking out the door to get back on the road, a guy came out of a room. He didn’t introduce himself, but by the accusatory way in which he spoke at us, we concluded him to be our “host”.
He insisted on coming down to the garage with us to prove that we were guilty of taking the wrong keys by showing us how his code really worked. He could only open the same box with the code we had come up with and not the one he gave us, but could not open the one that was supposed to be ours.
STILL not apologizing he kept talking at us pointing at messages on his phone. Not sure what his point was, as our Spanish isn’t that great and he speaks not one word of English. Moreover we didn’t not care to deal with that guy any further. Ion should not be hosting on Airbnb.
PS: It says there’s free parking, there isn’t.