Dagmara is a lovely host and so is her family. She's friendly and very well aware of Bilbao and nearby places to go; she gave us very good recommendations. She's always there to help you with all your queries. The room is very clean and as shown in the picture. It is a very big room with a personal refrigerator. It is close to the old town (casco veijo), supermarkets, restaurants and 2 mins walk to the tram station. Everything is at a walkable distance. Definitely recommend Dagmara's place for stay in Bilbao.