Alex was wonderful and met all of our needs. We originally were going to be early and he happily offered an earlier check in. When our bags were lost and we ended up delayed, he met us at the apartment to welcome us to Bilbao. After an orientation of the house, he recommended a few places to explore and was excited for our travel. We wish we could have stayed longer to spend more time in the city! The apartment was immaculate with beautiful features and modern flair. We were commenting on how we wanted some of the same artistic touches for our apartment at home! Last, we asked for a later check out because our plans had been delayed for our next destination and Alex replied and accomodated immediately. Overall, our stay was wonderful, the bed was comfortable, the apartment was super clean and Alex and his wife were extremely kind. We would highly recommend!