I booked a private room with a desk and private bathroom for my girlfriend and myself. Same day that I was arriving to Bilbao they call me to say that there was a problem with the booking system and they can provide me with a private room but shared bathroom only, and they will do me a refund of 7.5 eur per night and person. Finally, the room we had was really little, as you only had the bed and a little closet and no more space in the room for anything. The problem is that the difference of what I booked and the room I finally got was quite impressive and the 7.5 eur refund per person per night was not worth it at all (fact that I explained to the host but he said that it was a fair price)