Iñaki greeted us at the taxi rank on the Calle Arenal and walked with us to their apartment. We were greeted by Ana at the apartment. Iñaki and Ana showed us around their beautiful, spacious apartment and made sure we were comfortable and at our ease before leaving us. The living area, kitchen, bedroom and bathroom are all excellent; please note that there is no lift (elevator) in the building. They provided us with tourist information brochures, maps and a list of their favourite places to eat and drink, all of which we found incredibly useful during our stay. Their apartment is located in the centre of the old town, or Casco Viejo, and it is the perfect base from which to explore the many delights of Bilbao, old and new. The best part of our stay was the two evenings we spent with Iñaki as our personal tour guide exploring the old and new parts of this amazing city. It is fair to say that Iñaki is the best tour guide we have ever met. His knowledge of Bilbao, its history and culture, is incredible and he knows all of the best tapas (pintxos) bars in the town. Iñaki's love for Bilbao was evident in the way he spoke about his hometown during our tours. Much to the delight of the locals dining al fresco, Iñaki surprised us by singing a hymn to the Virgin Begoña, patron saint of Biscay, as we stood on a street corner gazing at the Basilica Begoña in the distance; he has the most wonderful singing voice! In summary, we had a wonderful time in Bilbao thanks to Ana and Iñaki.