Susana is a very quick responding person and she fixed things for me and my family as for example taxi to the airport and great follow up and quick responses on messages on the Airbnb app.
When it comes to the apartment it seems newly renovated and has everything a family of 4 needs and a nice balcony. However on negative side the neighbors on the floor above you could hear walking around and when they talked to each other. So if you are a light sleeper this could be an issue. This could also be due to the fact that the neighbors above started renovating their apartment on night and I had to go ask them to stop drilling and sawing. Here Susana was helpful in trying to solve this.