Feder is very cheerful and welcoming and replies instantly. The location is TOP! It’s in the most lively and interesting neighborhood of Bilbao (the old one) with amazing bars & cafes, next to the river and the food market + a few mins away from the park hill that offers a scenic view. The room doesn’t lock, but it felt very safe. It’s warm and it is much better than it looks on the photos! Thank you, Feder!