the check-in process went okay although Marina does not speak English. She uses her phone to translate what she says into your language and this worked. The building is quite nice and seems to have been renovated. My bedroom was nice size with a window. You are 20 minutes easy walk to the bus station or Guggenheim Museum. Another reviewer had mentioned that it is noisy here, YES. Room is on the inner part of the complex and there is a "courtyard" below (you are on 1st floor above ground floor). Any sound coming out of other peoples rooms reverberates up through this opening 'corridor'. If you have your window open, Phone conversations, kitchen noises, water running down the sewer pipes, crying babies, etc. all will be easily heard. I listened to a ladies phone conversation (she had it on speaker) for an hour, after midnight! If you close your window it will block out ~95% of the noise. There was another renter there my 1st morning so there are others here I believe.