I made the reservation 3 days before my stay in Logrono. It was an instat reservation so I was charged inmediately. I wrote a message through airbnb to Diana and she did not respond. I waited till the next day, wrote again, nothing. I have tried to call her several times on the phone and she was unreachable/ line was occupied. I tried to call again after a couple of hours and there was a signal but Diana did not answer the phone. I contacted airbnb for support but they haven't responded either. 2 days have past. I contacted airbnb again that the host should cancel the reservation. Only after that and after I have booked another place, Diana contacted me via airbnb. She was rude and unprofessional. I asked her to cancel the reservation so I could get my money back. She said she would do so but she didn't. I lost time and money.