I sent a request to book with several questions. Borja answered but chose to confirm instead of just answering the questions. Subsequently, I was charged the full amount. He would not allow a refund at all and said that it was the company policy. I emailed the company and received no response.
As a regular Airbnb user, I have a problem when communication is lacking. This was a costly communication failure. I would advise being very clear.
Renee