Dagmara was very welcoming right away! She was very knowledgeable on Bilbao and had lots of information and even called a taxi for us to take us to the airport. The room we stayed in was very clean, which made our stay relaxing. However, I must mention that she has a very lively household. There were many people staying there, including young children. This was not an issue for us, and we still had plenty of privacy in our room. If you are looking for a quiet place, you may want a different option. Overall, it was great!