This is a nice apartment but there is a need to improve the process to access the apartment, the cleaning, and the kitchen's supplies. In terms of access, the code system to access the property did not work and there were no physical keys in the property. the staff was unaware the keys were missing so presumably did not check this prior to our arrival. We got the keys the next day around lunchtime, after many messages and calls between the staff and myself. I don’t think this is acceptable for a property of that price and standing. The apartment was clean in most places except for a room which was dusty and the rubbish bin emplacement under sink which needs a clean. Finally, the kitchen needs improvement: not enough utensils, pots, pans and cups, dirty glasses and tired utensils. One of the beds wasn't made, not a huge deal but that fit with the picture that the management of the property need to be improved.