The communication with the owner was excellent and we were able to pick up 2 sets of keys in a canister at 1am in the morning which was very straightforward. The apartment was in a great area for pintxos bars and overlooked Plaza de Trinidad at the rear so during the jazz festival this was great as we could watch/hear rehearsals in the afternoon and even catch glimpses of some of the shows in the evening before we went out. However, rather noisy cleaning operations early every morning so we were woken up and had to close the windows. No problems with the apartment which was clean and tidy but a little soulless. The lounge area needs another comfortable chair so there are 4. There was some sort of drip from a boiler in the kitchen which needs attending to. These are minor issues. We had a fabulous time in Donastia and we will be back next year. The location really could not have been better. A little expensive perhaps but, after all, this was during the jazz festival in July so given all the free and wonderful entertainment not so bad all in all.