Maite and Aston's apartment was lovely, bright and clean, in a nice quiet neighbourhood with good transport links to the centre of Bilbao. The flat was well-stocked and had good facilities, e.g. a washing machine. Free parking was available at a multi storey about 5-10 minutes walk away.
Unfortunately the check-in process was not easy. Communication was not always very prompt, which made coordinating our arrival (as we were driving and had to use the free parking) quite difficult. The woman who conducted the check-in did not make us feel especially welcome and gave us incomplete information - we were not shown around the flat or given the WiFi code.
This was a shame as the apartment has a lot of things going for it and once we were settled in we had a really comfortable stay. But the communication and check-in process need a bit of work.