The landlord is very sweet. She will wait for you at the metro station and accompany you to go back to the room. On the way to the room, the landlord will tell you where you can eat and shop and where you can take bus. When we arrive the house, the landlord will let you practice how to use the keys to open the doors. It's very nice for the room is with our own private bathroom. The room is the same as the pic and even larger than my imagination, good!!! When you have sent messages to the landlord no matter before or after arriving her house. She will reply to you as soon as possible and answer you all the questions!!! Oh~it's very important, she will give you many local maps and introduction papers . Those information are very useful when you ae travelling in Bilbao. Thanks a lot sweet landlord, if there is a chance I will live in the same room again.