Like others before me, on the day of my arrival, I was informed the guest house had "just closed", when it appears, according to other reviews, it had been closed for a while. I should have been informed sooner so I could decide if I still wanted to keep the booking or not. The lack of communication and transparency was extremely unprofessional. Having no choice but to stay at the alternative accommodation offered (which was fine and actually quite lovely, just not what I was expecting), the person who did the check in (not the host of the booking) offered to refund the difference in price between the room I booked vs the room I was given. But from there on it was like pulling teeth and took days for him to give me the money, which was much less than what I had expected based on the rates he had given me, but I took what I could get because I was so frustrated with the whole situation. During the time that this person was not responding to me, I reached out to the host about the money I was told I would be getting back. I could see that he had read my message but he never responded. I had also sent a request for money back (not the full amount I paid, just the price difference) through Airbnb but to this day it has gone ignored.