The apartment was in the middle of the old part of town and had one of the best views one could imagine, overlooking cathedral de Santiago. The apartment is very cozy and clean and the kitchen was very well stocked with all necessary utensils. Shopping, cafes, restaurants, sightseeing spots are steps away. Plaza Nueva with the great tapa bars, La Ribera Market for fresh produce, are all less then five minutes walk away from the apartment. Guggenheim Museum was the furthest point we visited on foot, but it took 20-25 min of very pleasant walk along the riverbank.
We have not met Ana, but were greeted by gentlemen (sorry, couldn’t recall his name) who was very helpful in explaining small things around the apartment (heat control, etc). Ana was also very kind; she arranged some bakeries and fruits for us, which was a very nice touch as well!
Ana’s apartment was definitely one of the best places we stayed in using Airbnb and I would highly recommend it to everyone who plans to visit Bilbao.