We didn't get to meet Victoria, but were greeted by her daughter Paula. One of the reasons we booked this place was because it has its own below ground garage. Turned out to be a good thing because we had unknowingly booked during a festival and people were hunting for parking spots even way up in the hills, which is where Victoria's place is located. We were happy to be in a quiet location, although this was one of the quietest places in a three-week trip of France and Spain...no markets or restaurants within easy walking distance. We would walk downtown and use the extensive bus system to get back to the Aiete district where the apartment is located. The bed was comfortable and you have use of a private bathroom across the hall. I found the kitchen a bit grimy, but you are not really encouraged to cook here so maybe that's not a fair criticism. Cooking typically isn't something I do on vacation anyhow, but I used the kitchen to store milk and wash out coffee mugs and my husband made scrambled eggs one morning. Our bedroom and bathroom were certainly clean and tidy. We found the space a little bit odd in that there is no dining area or lounge area -- that space has been converted into another bedroom, so if you want to sit or relax it all must be done within the confines of your room or a shared terrace. Often had to stand in the kitchen to use the Internet to use wi-fi because the router is by the front door and I couldn't catch a signal in our room. Victoria was very responsive and we were sorry to miss her. There was a very inquisitive, friendly cat there, too.