That’s the first time ever that I’m writing a bad review!
We stayed at this place with our 2 year old daughter and my parents in law for 2 nights. The checkin went smooth. We met a person who introduced herself as a partner. She was friendly and punctual.
Then at the apartment when she opened the door I could already smell that it is a smoker apartment which is def not kids friendly. The apartment is stylish and in a perfect location but not kids friendly. The cables of the TV section were not secured and loose. Any kid could get a electric shock easily if you don’t watch them the entire time.
The apartment was clean from the first view but not sparkling clean. The kitchen was very dirty. Used and still wet towels were placed in the cabinets and the dishwasher smelled really bad.
We had no warm water the first and second day. Since we forgot the key in the lock they had to call a locksmith to open the door which cost us 70 EUR. At the end they decided to give us the 70 EUR for not having warm water for 2 days. The TV also didn’t work and we had issues with the WiFi.
After the check out I realized that we forgot 2 suit jackets from my husband. I have texted them immediately and they said there are already new guests in the apartment but promised to send the jackets back once the guests checks out and they can access the apartment.
I have never heard anything back even after I have messaged and texted them.
Very disappointing! The worst experience I ever made. I would def not recommend this place and can’t understand how they got such a good review.