The apartment is big, clean and nice but some hospitality and tips about Bilbao are missing.
The fact of doing the check- in in the office from the company was a pain because it's quite far away from the apartment, so you need to get a taxi in order to get the keys.
Also, they consider a late check- in, one done after 8 pm and they charge you 50 euros for that. That's why we have to bother a friend who lives in Bilbao and she went to pick up the keys from us.