We were contacted by Alberto the co-host well on time to arrange for the check-in. He with Guadalupe flexibly arranged for a near-midnight check-in, waiting us at the door with welcoming smile! He was very responsive and his English was good, much better than service personnel in Bilbao shops, cafes etc.
The apartment itself was super clean and the beds very comfortable with good linens. Kitchen was supplied with coffee, tea, milk, juice and some cakes/pastries (to name but a few) to help us kick off the mornings without the need of much extra shopping. Location was amazing, just minutes of walk away from basically anything.
There was lots of information and recommendations about Bilbao available at the apartment, as well as the local traffic card, which was very helpful!
All in all, one of my best Airbnb stays.