Our communication with the host team was fantastic - someone met us at the apartment and they assisted us to book an early taxi to take us to the airport the next day. The apartment is very comfortable and looks as it appears in the pictures. It is clear that the hosts have put effort into decorating and refurbishing the apartment . However, there are a couple of things to keep in mind if you are looking to book this apartment - 1) the location is centrally located and close to the Guggenheim and other landmarks, however we did feel unsafe walking around the neighbourhood and there are seedy characters and businesses on the same street. Would not recommend for people with young families. 2) The building itself is a bit noisy. We heard some noise at night from other apartments near by and we could hear banging. There is also a musty tobacco smell in the common stairwell area. 3) There is a lingering, musty smell within the apartment itself (although this may be a biased opinion as I am quite sensitive to smells). Despite this, the apartment itself was fantastic!