The apartment is in a perfect location right outside of Old Town and within walking distance of the train and bus station. Bars, restaurants and supermarkets are close by and San Sebastian is a dream town!!
Rather than being met at the apartment, renters need to go to the rental office for the apartment keys and then on to the apartment itself which is a 10 minute walking distance away.
The one problem we reported to the rental agency (regarding the shower) was responded to promptly though the issue could not be resolved. Fortunately it was an inconvenience to us rather than a major issue.