Jose was very friendly and helpful. He supplied great instructions on how to get from the airport to the accommodation. We loved the little touches: milk, orange juice and a jug of cold water left in the fridge. Also wine and pastries. Beds were very comfortable and we liked the King size (UK) bed for the adults. Lovely huge tv which we plugged in a laptop via HDMI so we could watch Netflix and NOWtv as there was only Spanish channels. The kitchen had all the necessary conveniences. Loved the Spanish windows with in-built blinds.
Location is great. The subway station right outside the front door took us to the Casco Viejo for 1.60 euros and arrived in a few minutes. It is also walk-able in about 10 minutes. Loved the steep street with the travelator going up (moving sidewalk). It took us 20 minutes to walk to the Guggenheim which was on our 'bucket list'. The apartment is located next to a square and a primary school (not in session due to the summer holidays). It was lovely to see the community gather to chat and play in the square in the evenings. Also within a very short walk are two supermercados, butchers, fishmongers, and green grocers and several small bars. The only negative was the noise associated with apartment living but it became very quiet in the evening and through the day. We are planning to return to Bilbao next year and will be hoping to stay at Jose's place.