Santiago is absolutely charming and attentive and was available to address our every concern or question. The apartment is large and spacious, extremely clean and comfortable and is in an excellent, truly unbeatable location for visiting this stunning city. I would point out that we didn't realize that one of the bedrooms had bunk beds, which didn't suit my 70+ parents, but there is also a sofa bed in the living room which was a comfortable alternative - if slightly noisy on Saturday night. Absolutely recommendable!