We were the first to use the villa after the winter. Weather was bit less than 10 degrees Celsius as it was expected due to forecasts. Portvil the agency had not pre heated the house at all so we expected that the a/c would be sufficient enough to heat the house above 10 degrees. While we waited that to happen, Portvil closed their office and didn't answer to our calls. They had not left us any firewood to heat the house, neither non of the petrol stations or open stores had any. First night was a horrific experience. As the house heated less than 5 degrees during the night we had to choose between the cold or sealing ourselves to the bedrooms which started smell like forgotten washed closed in washing machine. The damp and mold like smell stuck to all our clothes. Our 13 month old baby girl couldn't sleep as neither did we. Next day our neighbors gave us some firewood to heat the fireplace. Portvil employee brought us 2 extra radiators and said that he would have pre heated the house if he would have known that we are arriving. So they do knowledge that they have made an error and now they have neglected any responsibilities. After 3 reclamations and zero ability to negotiate from there side I can't give a good review. Normally I wouldn't even mention the sticky floors, snails at the ceiling, dirty dishes etc but now their attitude pushes me to openly share our experiences. Hopefully Airbnb is helping us to get some refund.