Unfortunately we are very unhappy with our stay. The district was terrible, the amount of rent we paid is very very overpriced for this appartement + area. The dishwasher did'nt work well, on top of that there was no water pressure, doing dishes was terrible. We chose a home with heating, the bedrooms did'nt warm up, only the living room. The rooms were moisty and bedding felt wet. The dry rack for clothes fell apart after one use (rust all over) I bought a new one and left it at the airbnb. The breadtoaster did'nt work. The kitchen utensils were VERY minimal. I thought, dissapointing but it is what it is. We wanted to avoid negativity while we stay in someones home/rental. But on top of it, during our stay (booked 4 months) my father was admitted in the hospital because of a stroke. We needed to get back. We contacted Cristina immediately, she ignored my message and did not reply. I proposed a cancel 50 days prior because of this emergency. She rejected, replied finally after my new message and proposel. I then replied back, again no message back. We never got a reply until today. That is just very rude and onprofesional. You can just reply right? Overpriced, on top of it no communication. And our stressfull situation I would wish to no one. No reaction or a small comprimise. I dont get the super host status at all and we won't book an air bnb again. We regret booking this house on all fronts. It honestly feels terrible to have paid another + 1900 euro's for this place for another month + we were not there, with these customer service and all of it before. She already received €5.692,18 for our stay and a house like this + area like this. It' a joke, really. I don't understand she gotten 'superhost' status and such reviews. How is this possible? Cristina, we truly hope you are better for your next guests.