So this is an honest review… our experience was not the best.
Every time we mentioned or asked for essentials that said “would be provided” it seemed to be too much of a bother. He kept repeating that it is not a hotel. I’m sorry but requesting clean towels shouldn’t be a problem. Yes we forgot our beach towels but when we came home from the beach and got changed and showered the towels would get dirty quickly due to all the sand. So needing new fresh towels on a daily is a must. There was no hand soap provided and I asked for it to be provided and this seemed to be too much of an ask as well and ended up being told that he cannot provide it and that he is not a hotel. I bought my own anti bacterial floor cleaner to keep the place clean as we tried to request some antibacterial spray and this was also a problem. We requested some clean fresh bed sheets and they were provided (even though this also seemed to be too much to ask for).
The shower was cold, we mentioned it to him and he said that he has never had a complaint about the water before and that he will check on it, we never heard anything and then next morning there was no water at all, I messaged Juan and he told us that there is being work done as there was a problem with the boiler. So ok no problem. The place was all about Covid 19 and how it’s all made safe and clean but no hand soap and clean towels was a problem?!
There was stains on the bed sheets and a tear in the bottom sheet which didn’t really bother me. But as I said I’m doing an honest review and I will mention the finer details.
**Internet** don’t even bother with the internet. We tried and the only best signal is near the front door. we can’t get a connection anywhere else. We mentioned this to Juan and he said bluntly “internet is good”. So we just left it as that and used my 4G internet on my phone which then ended up running out as there is a limit on EU Roaming.
The tv does not work. There is no signal at all.
The neighbours well let’s just say they love to slam doors early hours of the morning and late at night to where it startles you and wakes you up from your sleep!! (Let’s just say it is bad).
I had to use a Fan sleep sound on my phone to try block out the noise especially from the cocktail bar outside which is open till around 2am. But we knew there would be some noise anyway with it being in the centre so it is understandable and expected with that one so not much of a problem.
It said there would be a hair dryer and Iron provided and there was none. I told Juan that there was no hair dryer and he then provided one.
In the end Juan messaged me saying that we should probably find a new place to stay due to so many problems and that he is not a hotel.
We moved out and moved to a different Airbnb and let’s just say it’s totally different in a good way!! they are so helpful, willing to help, nothing is a problem they are there for their guests and always happy to help. The service is totally different to what we experienced with Juan.
Hopefully Juan you can learn from this and provide better service for your guests in the future.