Communication beforehand was perfect, I had plenty of questions and they were all answered promptly and in a friendly manner.

Key collection was easy.

The flat is just as pictured, all really lovely and sparkling clean with loads of towels. The toilets are wheezy and take 5 flushes just for toilet paper which is an annoyance.

The location is absolutely fantastic. Central in old Palma in such easy walking distance of everything.

There is one thing about this flat that really works against it but on balance you have to weigh it up against the location and think about what is most important to you.

That is the noise.

It is SO noisy in the night. There is a (church?) bell that rings 6 dings every 15 minutes through the night (and more on the hour!) There are all sorts of vehicles (refrigerated trucks/street cleaners/rushing vehicles) all making so much noise outside the windows from before dawn with very little noise protection. I slept with silicone earplugs and I still woke up often. However, I was on holiday and was happy to make up for it with a snooze on a sun bed and I wasn't doing a lot during the day!

I still think the flat and the location are superb but I think I would stay elsewhere next visit purely for a good nights sleep.

(Must add for balance I am not a great sleeper, hence the earplugs!)

I am giving it 4 stars because the apartment in itself is perfect.