We want to be clear that this is not about the services (which are very good) or the house per se which is nice, but mainly about the price.
When we booked the house, based on the description of the house and the way the pictures of the house were displayed we had the impression that this is a high end house in one of the best areas of Mallorca. Small for the price (only 6 pax for USD 340 pd), but very good. There were not many more houses with a higher price in comparison to the size of the house.
The area and the house per se fulfilled the expectations. Also the pool was super for our kids.
However, the status of the equipment of the house is not meeting the expectations ( in particular in relation to the high price). It started with the low range and slow internet. The dishwasher was empty of salt and rinse aid. Even after filling it up, the washing results are poor. The same with the wash machine: no washing powder and then after filling it up: still poor results. The appliances in the bathrooms are old and used. For example the showerheads were spraying water like an old machine gun. In the lower bathroom the water is pouring down very slowly. In the coffee machine there was an old coffee filter full with mould (moho). The CD player did not work.
Overall, the house seems the be 20 to 30 years old and the same is true for most of the equipment of the house.
If the price were USD 250 per day all of this would be unexpected, but maybe acceptable. For a price of USD 340 all of the above is not acceptable. The house and its equipment is run down and would need a refurbishment in order to justify the USD 340.
When we booked the house the above status was not clear to us. The way the pictures of the house were made and presented to us together with the high price raised the expectation of a high end house. It is not.
I suggested to Josefa that we receive a rebate of USD 90 per day, resulting in a rebate of USD 810. That is fair. We are not trouble makers, but we want to be treated fair. I hope you appreciate our open words. Josefa did not react.
Best regards
Ralf and Family