Joan was very quick in responding to our request and checked (per sms) a couple of times whether all was fine. We never saw him but we did feel welcome.
Pools are great and clean, as was the house. It's a fully equipped house (kitchen utensils/ washing machine/ ironing board/ etc) and has plenty of space. It's a 5 mins drive to Pollenca and little less than 10 mins to port de Pollence so located in between the two. It's a very quite lovely place to stay for a week or so.