Very disappointing.
As a family of 6 heading to Palma, we thought we’d found a delightful villa for a long over due relaxing stay and sadly the villa and service to fix problems was pretty poor meaning that this was not what we’d hoped for.
On arrival late at night we unlocked the villa and the front door handle fell off in our hands.
The villa was not very clean and there was very limited utensils - only 1 blunt bread knife to cut with, limited mix n match glasses, no bbq tongs/utensils, no brush to sweep up with even and only one flat pillow on each bed.
One bedroom door handle was also broken and the girls repeatedly got stuck in their room unable to open the door causing panic so many times.
Also there was a faulty electric socket in the kitchen.
Lastly we booked as 6 people for a relaxing holiday to lay by the pool. 4 sun beds were ripped and broken meaning only could relax by the pool.
I contacted Slow villas on Monday and countless occasions afterwards. I was promised maintenance would come to sort the issues out and I had to keep chasing to find out when this would happen.
Maintenance finally came on Day 4 to fix the 2 door handles. Then on day 6 at 4:30pm the new sun beds arrived. This was our last day before check out 10am the next day.
I’m terribly disappointed that this all ruined what was meant to be a lovely relaxing break for my family after 2 years of Covid stress.
I was offered 150 euro voucher towards another Slow Villa holiday as compensation but sadly I would never want to go back to another holiday with this company and upon asking for a cash refund I have heard nothing since.