The bookiply team refused us a refund last year when our holiday had to be cancelled due to the pandemic, despite policy on their website which should have allowed us a refund. Instead they allowed us to reschedule for this year, but I can’t say I would ever chose to book through this company again, they were not easy to deal with. We had much better experiences with individuals renting out their homes.
I couldn’t fault the location and the view from the balcony was lovely, port de soller was definitely a great place to stay. However the apartment itself was not worth the price we paid. Having travelled to other areas and booked other airbnbs, we stayed in much better accommodation for around half the price. The aircon does not reach the bedroom, although they did provide fans. The company also charges extra if you exceed a certain level of electricity. The kitchen is small and they didn’t provide many basics (such as oil or pepper ect) as we were provided in other places. Although the living area had nice natural light, the rest of the apartment was quite dark. The walls are very thin, you can hear conversations from the block hallway from the living room. In terms of accessibility, there are a lot of stairs to climb before reaching the block and also in the block of flats - whilst this wasn’t an issue for us, it may be for others so worth mentioning!