Rafael was an excellent communicator and host. We arrived early for our reservation, but our room was ready and he helped us store our bikes and carry our luggage. He took time to show us the wonderful view from the rooftop terrace, and gave us excellent suggestions for activities to fill our short time in Alcudia. The room was compact but very comfortable, the restaurant served an outstanding breakfast, and the location in the center of the town was perfect for an evening stroll. We really enjoyed our time there and highly recommend this hotel.