The communication with Veronika was really good, the location of the apartment was perfect and the apartment itself was also perfect for 6 people including the terrace on the rooftop. Due to lightning one evening the fridge broke down and we were without the fridge for 2 days. As it was during a weekend, I don't think there were much to do for the owner. All in all a very good apartment and experience - I really recommend the apartment if you want to stay in a central place in Palma close to restaurants.