Our stay at this villa could not have been more disappointing and we feel totally let down by the property owner and agent. We are an older couple who booked the whole villa just for the two of us to enjoy a bit of winter sun. We do not normally write reviews but given it was our first holiday abroad since Covid, we are extremely disappointed that it was one of the worst holidays we have ever had, and we feel we need to warn other travelers.
We arrived at the property on the evening of 8th October in the dark and with no outside light it was extremely difficult to find the entrance and gain access. Eventually we had to call the agent for assistance. Once we gained access, we found the villa to be in a terrible state. It was still dirty from the previous guests, with no clean beds or towels. We are an older couple and have not travelled for a while due to the pandemic and we found this very upsetting. There was rotting food in the fridge and sinks, rubbish in the bins, beds all slept in, dirty towels on the floors. The property smelt and was in a disgusting state.
The agent sent out a cleaner at 11pm that evening to clean one bed so we could sleep. We had very little apology and no offer of alternative accommodation. This meant that after travelling all day we couldn’t go to bed until after midnight and could not use the kitchen. We then lost over half of the next day of our holiday waiting for the apartment to be deep cleaned before we could unpack or shop for any food. Two cleaners eventually arrived at 11am and finished at 1pm. This was, in our opinion, unacceptable and upsetting and we have been offered no refund or compensation despite communicating with the agent several times then and since.
In addition, there were various material faults with the property (which were reported at the time). The shower was broken, the window blinds would not stay open and had to be propped up with a bucket and many lights werent working. The outside areas were full of junk, the washing machine is in a filthy, cluttered garage strewn with dirty towels, the only place to sit outside in the sun is an overgrown, scruffy concrete yard with dirty broken sun beds. The whole property was run down and not a pleasure to be in.
Finally, there was material construction work going on along the same road and the noise was disruptive and vans were parked blocking the entrance to the villa. The building site was visible from the yard with the sun beds. The property owner never warned us in advance that this building work was going on.
Eventually we felt like we had no option but to find alternative accommodation (at our own cost) given that the villa was uncomfortable and an unpleasant place to spend time. We found the whole experience very costly, upsetting and exhausting. We have since contacted the agent requesting some compensation, at least of the extortionate £269.79 Cleaning Fee (which seems to be particularly ironic given the villa was filthy) and they have not even had the courtesy to respond to our message.
We felt we needed to write this review to warn other travellers to avoid this accommodation at all costs especially given the cost, which in our view is overpriced for such a run down and scruffy property.