Our Best Villas Pollensa (BVP) villa (Villa Opala) was absolutely fantastic! We loved our stay there and had a great time. The communication with BVP before we arrived was excellent – very speedy. We didn’t need to communicate with them while we were there but I’m sure it would have been very quick too, if we wanted it. We got a free hire car with the Villa (with Vives Cars Rental). I must admit I was slightly wary of that when I first book – seemed too good to be true. However, when I looked online, all the reviews were good and said there was no problem with it. Indeed the car hire was great! I paid an extra £32 for extra car insurance with them (I think that was well worth it) and that’s the only extra thing I paid – apart from the petrol. Picked the car up at Palma airport when we arrived and dropped it back there when we left – simple! Although one mistake we made was to drive it back to the Car Rental parking at the airport (that’s where the big car rental firms are) when we should have taken it to a place in the standard car parking place in the airport. I did manage to get it back to the right place after a short time. The villa itself was lovely! Very modern, well equipped and clean. Really comfortable beds and lovely little, quiet pool area to the rear. Great location and very close to the beach. One thing you’ll need to buy, is soap, extra toilet rolls etc. A cleaner came during the middle of the week and did a very nice clean and supplied new towels. We washed most of our dishes in big loads in the dish washer but the cleaner even hand washed the number of dishes we left out that morning – a very nice touch. I can’t recommend Best Villas Pollensa highly enough! We loved our stay and we’ll definitely be back. I’m just wondering what their other villas will be like? I’m sure they will be excellent too! :-)