Perfect location on Alcudia beach, clean well-equipped apartment, hotel infrastructure nearby, responsive professional management team, convenient check-in with lockbox - what could possibly go wrong to justify a one star * feedback for "value", while five stars ***** were given for everything else? Let's blame the weather and the tenants who did not pick up absence of air conditioner in the description.
This summer turned out to be very hot in Majorca. The apartment at the top floor of the building gets so hot during the day that it feels like in a sauna. Fans and ventilators move hot air but do not make it cooler. Keeping windows open means all mosquitos will be yours. We stayed for one night in the beginning of August and quickly realized that our vacation will be ruined by this experience. So we moved to an apartment next door, operated by Iberostar Ciudad Blanca, despite the cost. What was the reaction of Homerti, you may ask? "We recomend you that at the time that you reserve, you must read all the details". My suggestions to find a solution were ignored without any explanation. They could easily find another tenant in the middle of the season, perhaps at lover price to take into account the absence of air conditioning, refund part of the cost to me, and keep everyone happy. Well, why bother if the tenant has already made a non-refundable payment? One would think that a smart owner would just install an air conditioner and a wifi hotspot (yes, no wifi is mentioned in the description either) to make more money and avoid such situations. But for some businesses reputation does not matter, stupid tenants should read the description carefully and take it or leave it...