Booked 5 ladies in 1 year in advance. Mathias was great with all communications from the get go. It was my 50th birthday celebrations, and upon arrival champagne and "5 0" balloons had been left for me - a lovely touch!
We settled in quickly, finding out everything we needed during our check-in. Location is fab, literally 3 minute walk from beach and numerous shops & supermarkets even closer.
Easy access to Palma, being a 15 minute ride.
Matias, despite being on holiday himself was 100% contactable, which became apparent when we had a couple of issues - 1) the water went off due to maintainence on the street - Matias responded to me immediately and reported back to me the problem and the estimated time of resolution. 2) the battery in the smoke alarm bleeped to tell us it was running out, again Matias responded immediately.
Overall, I would totally recommend this house. It was very spacious, as I say, 5 of us and plenty of room both inside and outside.
Note - Arenal is more targetted for German nationals, so not many English around.
Thank you Matias, I wish you much success with your house, it is lovely!