Bartolome was efficient, reassuring and friendly in all communications and gave us exact directions on finding the apartment. He arrived punctually and delivered fresh towels that were big, thick and new. A great treat. The apartment is spacious, modern, light and the beds are comfy. The location is perfect, right in the middle of Palma and in easy walking distance of the bus and train stations - and the sea. We stayed in January and the heating was easy to control and worked a treat. The wifi is fast and the washing machine was an added bonus. It's four floors up and yes, the area is lively so beware if you have hold luggage or are light sleepers. We loved it.