The Villa was in a great position close to Old Alcudia and walking distance to the sea. The children’s park opposite the villa was great for our two young daughters. The living area was spacious and there was a good range of cooking equipment and crockery. When we arrived the villa was clean and fresh. The villa felt secure for our family and we had good communication with the host throughout. Unfortunately there were some issues throughout our stay. These were voiced to the host but we do not feel that they were dealt, with which was very disappointing and spoilt parts of the holiday as we were spending time trying to resolve these issues unsuccessfully.
The villa is listed as a premium five star property but we feel that the below issues need to be addressed with urgency before it can be genuinely listed as one;
1) Depth of swimming pool 1.6m. With no shallow end for young children. TOTALLY UNSUITABLE for a family villa (we have a 3 and 5 year old) We feel that this should have been detailed in the listing.
2) Broken tile on end of pool which was not dealt with during our stay.
3) Expected a clean at least once during our stay. We were quoted 150 euros for a clean.
4) No change of towels or bedding during our weeks stay. Just one big and small towel per person. No extras for around the pool area for example.
5) No cleaning products, just a broken broom.
We were told a new broom and dustpan and brush would be delivered, this did not happen.
6) No welcome pack as stated in villa information book. At least a bottle of water for our arrival would have been appreciated.
7) Gardeners arrived unannounced on our second to last morning whilst we were sitting around the pool with our children trying to relax. They were using noisy petrol powered hedging and grass cutting equipment.
8) We did not have cooking oil or salt as stated in the hosts handbook.
9) Unusable hairdryer
Overall the villa worked for us as a family but we were disappointed with the above lack of attention.