We booked his place for the location stated on the Airbnb website. Checked everything to confirm the exact location & again after he sent us the exact address. We mapped it, pinned the location, etc & everything showed in PALMA. Arrive at the address given & apartment NOT there!!! Contact Leonardo immediatley & he says its in Palma Nova, not Palma!?!?!? No where on his address, AirBNB website does it state Palma Nova. We specifically moved locations on the island to be in Palma...not Palma Nova - its 25-30 minutes away from Palma. He knew AirBNB had wrong town, but failed to tell us. He was rude & non-apologetic! We wasted all afternoon trying to figure this out & having to find a new place to stay last minute!! Travelled by bus for 1.5 hours to Palma, only to find out was not the correct location. Very stressful, upsetting & disappointing when on vacation & having to waste an entire afternoon & only to have him be rude & non-apologetic. He stated he was busy at work & will deal with us after his work. Check-in was at 2:00pm & we arrived at 2:00pm in Palma, how & why or could we deal with it after his work?!
His place was new to Airbnb, had no reviews so was skeptical to book. But communicated with him & sounded fine...until we arrived at a non-existent place. Stressed & extremely disappointed!