Carolina is a great host - very responsive and communicative and she offered some good tips and advice on places to go / eat. She offered to take in our luggage since we arrived early in the morning. In the end she even allowed a very early check in which was much appreciated. The taxi wouldn’t go all the way to the apartment, but Carolina greeted where the taxi left us and walked us the two minutes or less to the property and was very friendly and helpful. The apartment is nice - it's a large space with a good sized kitchen and comfortable couch and very effective a/c. The TV has excellent reception. We like to watch the morning news in English and the tv gets the BBC and CNN, among other language networks. The shower is open plan in the bedroom and works fine. The terrace is large and furnished, but doesn't have views (there's a parking lot next door). I used it to work out every day though and it was great. Another great thing is that there is a washer upstairs in a small room on the terrace. This was great as we needed to wash clothes. There is also a drying rack and the clothes dried fast in the hot sun! There are also beach towels provided. The location is fantastic - right in the heart of Palma, just a few minutes walk from some of the main squares, shops and restaurants. We rented a car and Carolina suggested a garage - it worked really well, approx 40 euros for 3 nights, in a secure underground car park which is only a 2 min walk from the apartment. Easy! We really enjoyed our stay at Carolina’s!