The GOOD:
- Excellent location - 5 min drive to Port de Pollenca/ 20 min Drive to Formentor
- The Pool is very spacious
- The Outside is very pretty with a very lovely BBQ spot that is not actually advertised in the picture
- The caretaker that we met as we were (self) checking out was super friendly
- The house is very spacious and can fit up to 6 people easily.
THE BAD
- it is very difficult to find the house at night. The directions are not good and everything looks the same at night. There is not even a sign on the gate. Particularly with all the flight delays, people may arrive later than expected and better directions.
- the key box is broken and we had to use another key to push the lever down to open the box in the middle of the night with no lights
-there is no hand wash in any of the bathrooms, no hooks for towels to hang and not even a portion of salt, sugar or coffee or a bottle of water waiting for guests to arrive as considerations at this price. Again with flights being delayed access to buy these items may be not be available that late at night. Come on, not even a soap in the toilet?
-There are cockroaches everywhere on the ground floor. We found multiple throughout the time we stayed there
-the lights on the pool don’t work for the night time
-the light switch in one of the rooms was broken. It stood out of the wall which didn’t allow for the bedroom door to be closed to have any privacy
-the downstairs shower doesn’t drain while showering properly and so collects a lot of water
-the lounge chairs were full of birdshit
-the toilet upstairs was full of limescale and wouldn’t flush for almost two days.
- People (staff/owners) have been showing up unannounced asking us when we will be leaving the property half way through our stay or the owner appearing to fix things without any notice or previous communication by the Villa Management. It could be anybody trying to get access. Were people accessing the house with all our belongings when we were not there?
I then received a pretty rude e-mail from James Villa "reminding" me that we need to check out at 10AM on Friday morning which I had already confirmed with customer service before.
All these points I am making I have already shared with them and there was not even the decency to acknowledge any of this.
All in all the house is okay although pretty worn out and needs some improvements. The customer service definitely needs a lot of improvement too.
It’s generally a pretty cold environment from customer service to the house itself. I have been in many rentals all over the world and there is more thought provided than there was here particularly for the weekly price. A bit of a disappointing experience, particularly because this holiday was a birthday gift for my mother's 60th Birthday.
I will definitely not be staying here or with James Villa again until improvements have taken place.