We, a family of 6, had a lovely stay in Alcudia. Alcudia is a beautiful holiday resort and whilst the accommodation was in a super location it did not fully live up to our expectations. We had booked a taxi through Pilar to take us from the airport to our accommodation but this did not show up so we ended up joining a long queue at the airport taxi rank (which moved quickly) and paying over what we had agreed with Pilar.
We travelled at end of April so the nights were still fairly cool. Despite this, we were left one duvet short which meant our son had to spend 2 nights sleeping with just a sheet over him and ended up using the towels (which were not of great quality) to stay warm. I contacted Sergio, who had then taken over looking after our booking, about this and he endeavoured to get another duvet to us however the 312km cycle was taking place and many streets were cut off to traffic so it took 2 days to get to us.
Sergio was a very pleasant, always contactable and apologised profusely about the taxi situation. However we did not take the risk of using that service again upon our return to the airport.
All in all a lovely stay, in a lovely location - shame though that if fell short on the couple of fronts mentioned.