Avoid this accommodation! I use Airbnb frequently and have never had a bad experience, until now.
I am disappointed to say that we did not have a good experience with this host. Firstly, we were made to drive into central Palma to collect the keys after arriving at the airport. The host told us that the cleaner had taken the keys home in error so we had to drive to the hosts' place of work and pick them up. I had found it stressful driving through a busy city and trying to find parking nearby just to collect the keys, when I told him this, he was unapologetic. Furthermore, we then had to arrange to meet a friend of the host to collect the car parking fob at 11 pm at night whilst interrupting our evening meal with friends - again, the cleaner had apparently forgotten to leave these in the apartment.
Unlike all other Airbnb's we have stayed in, the host provided no helpful information about the local area and the property was not as described. Most hosts on Airbnb want to ensure their guests enjoy staying in their home, it felt like these hosts were just in it to make as much money as possible without any regard for the guests.
The air conditioning was broken which meant the small flat was very hot and stuffy. I let the host know that we were unhappy especially since we were paying around £114 a night for a small flat without A/C. We would usually always avoid a hotel as we prefer the personable, local experience of staying at an Airbnb but I was shocked to learn that The Verdemar (a hotel two doors down) had nicer rooms, with A/C and a beach facing balcony for less than half the price which included breakfast. I mentioned this to the host and asked him if there was anything he could do about the price given the issues we had and he simply said "the price is the price".
Given the frustrating experience we had after our first night, we then asked if we could cancel our booking for the second night and he said it was fine to leave, but when we asked for clarification around our refund (we wanted to make sure we would get a refund if we were leaving so we could go and stay somewhere else more comfortable) he simply ignored our messages. The host was quick to respond when booking and making demands for us to meet him to collect keys etc but when asking for help, he simply ignored us.
To summarise, you can find much nicer places nearby for a lot less money and enjoy a better experience.