We had great time in Mallorca, however we were unlucky to encounter extreme weather conditions. The Santanyi coast got hit by tornado. Couple villages were devastated by strong wind and rain, including our place. We are so sorry for locals!
To sum up, after couple of hours, thousands(?) of trees were ripped from the ground, houses got flooded, luckily there were no victims and weather got back to normal.
Xavi showed up couple hours later. He swinged by for 5 minutes, saw the house and get going. We had no electricity, house was flooded (including beds, due to leaky roofs in all bedrooms!) and garden was devastated. We showed him couple big hanging broken branches that could fell any time.
We didn't realize he will not act at all. With our bare hands we had to clean and dry just a little bit to be able to live there for next three days. He didn't ask if we have flash lights or dry bed linen. There were small 5 kids. We couldn't let kids play in garden due to hanging trees. Of course swimming pool was trashed and unusable.
Electricity was back next morning. We cleaned up tarrace area and didn't use anything more. Xavi didn't fix anything. All the places around were busy with removing trees and cleaning their houses.
Xavi, I realize that your house was flooded as well. I am very sorry that you got hit as well, but your zero care was very unprofessional. This is your business. This is not my job to clean your house. It is your job. If you couldn't make it to the house, it is your business to hire help and enable safe stay to your guest. All the houses around had contractors cleaning areas and cutting dangarous branches.
The cherry on the top was the last day. The day before, we expressed our disapointment to Xavi. He got so emotional, that even send long text to me condemning our reaction. I assume he was, still so unhappy with us that he didn't show up to cover our check-out and did not response to our messages at all.
Sir, we don't blame anyone for bad weather. But anything can be handled in proffesional way.