The roof of the villa we booked was leaking due to heavy rain. We called the emergency contact but no one was picking up so we had get the mattresses and sleep in the living room which was the only room that was not flooded. The next day smilevillas accommodated us in a second villa and helped us moving. Unfortunately, the second villa wasn’t available for our remaining stay, hence we had to move to a 3rd villa. In the 3rd villa internet didn’t work which was an inconvenience.