I'm sure the ratings are deserved - but I wasn't;'t actually able to visit Emanuela's place as the authorities had closed the roads and the trails (which I was walking) across the Tramuntana diue to very extensive snow/wind/water damage being suffered through Storm Juliette. I was stranded one side of the main peaks of the mountains too far from Emanuela's to be able to make it. AirBnB could have applied a discretionary cancellation in my opinion, as it was neither mine nor Emanuela's fault - but they chose not to. Emanuelea has been thoroughly understanding throughout however, both helpful and a good communicator.