This apartment is in a prime location and therefore, very attractive. However, the communication and customer care was difficult from the beginning, which can really make or break an experience. Upon arrival no one told me about the driving zone ACIRE, which only allows vehicles with a permit. Most people are not aware of this, and like me, are ticketed. I believe it’s the responsibility of good hosts to let guests know. The listing mentioned “paid parking off premises “ which was false advertisement. Parking was 27 euros a day , plus the ticket, so I decided to turn in my car earlier.
The apartment was difficult to find and although I tried to communicate with Tim he wasn’t available, I emailed him on Airbnb, asked about ACIRE and there was just silence.
One if the days the owner of the apartment knocked on my door and startled me, asking for oil for the key downstairs, as the door to the street wouldn’t close entirely. And the day before I left they decided to do construction work without any previous notice. As one can imagine, the experience was anything but relaxing.
The apartment has so much to give, beautiful views, prime location , nice businesses around but the lack of care and hospitality was palpable at every stage.
This is the first bad review I’ve written on Airbnb. I don’t get stuck on small details if the report with the host is nice, and there’s mutual communication. I believe everyone is doing their best most if the time but unfortunately I can’t say this about Tim, Anna and their team.
I really hope they can learn something and change their approach to customer service, a few gestures go a very long way when creating a good atmosphere in someone’s vacation