We came to stay in Mallorca for the biking. We chose this place as it was the last place available. The apt was relatively clean, the issue was the hosts. We paid on Airbnb and before we arrived the hosts were asking us for more money for taxes and deposits, even though there is an automatic deposit directly with Airbnb. So we had to hand over more money before we even arrived. First red flag. The kitchen looked like a school classroom with posters everywhere about the so called house rules and what we should and shouldn’t do. The kitchen items were pretty basic and old which made cooking difficult.
The main issue came after we left when we asked for our deposit to be returned- we were told that because the bins hadnt been put in the right place we would be charged €50 - I queried this as we hadn’t seen anything about this in the listing and was told I should have paid more attention to the posters in the kitchen. Pathetic. They then tried to charge an additional €300 so that they could replace their very old and faulty dish washer, of which we had put on one courtesy wash as we left to help with cleaning.
We were told on leaving that we would be charged because the apartment was not clean enough whilst we had already paid £175 cleaning fee through air BnB and left the apartment tidy.
We were treated unfairly and as the host I was humiliated in front of my guests. They were just trying to get money out of us and gave an awful service. We had to dispute all of these charges through air bnb which we ended up settling so that we could end it quickly.