I’ve stayed at many different aribnbs across the globe but the check-in for this beautiful house was the most stressful, esp. when traveling with a one-year old baby.
The whole experience could’ve been avoided with more detailed instructions and communication. We didn’t receive any instructions except to pick up the keys from the cleaning people who were not there when we arrived despite arriving at the designated time. The other instructions (I won’t share details for the security of the home) didn’t make sense to us because the main metal gate of the house was stuck and we were stranded outside. To make things worse, the host was non-responsive to the phone number listed in the Airbnb listing.
We didn’t receive any communications from the host for 2 hours and until Airbnb support got involved and threatened to cancel the reservation. While the host later apologized on the last day, their initial welcome, or the lack of it, really soured our experience.
I wish the host would’ve shared his correct contact information in advance. He could’ve warned us about the metal gate or told us what to do in case of any emergency. There was also delay in communications in general (not just the check-in day). However, he became much more responsive after we had his WhatsAp contact.
For a home that claims to be a luxury, there were a few essentials that were missing - like simple toiletries in the bathrooms. I didn’t see a coffee machine or pods. The pool can be heated at a cost but they also charge you for the days the water needs to get heated (2 extra days of payment). There’s no instructions or manual inside the home or any recommendations on local attractions/restaurants, etc. The high chair for the baby is missing belts. The washer for clothes work and detergent is provided.
The house is spacious (esp for our family of 3) and located in a posh and safe neighborhood that’s close to the stores and nearby coves. In the warmer season, I can imagine spending the whole day in backyard or on the porches. The house has beautiful rooms with balconies (I liked watching the sunrise from the second floor.) The bathrooms were clean. The kitchen had spices, utensils, and cleaning soap. There’s a dishwasher that we didn’t use.
I think Mallorca is filled with beautiful home and hotel options (we loved the finca where we stayed) and this listing has areas for improvement to be competitive. I would advise the host to take our experience to develop a more detailed instruction email with backup contact information that should be sent to all the guests.