The 24/7 Bookiply service was not available upon our arrival. We experienced two day delays in communication prior to travel and five hour delay upon arrival to which we ended up having to pay for a hotel for the night as we were not given the key (an email came in at 23:45). Once receiving the code, they did not facilitate entry to the gated community for which my partner had to climb the fence. I cannot being pregnant. Upon entering the home, mold had grown on all tiled surfaces, kitchen and bathroom - likely due to the tree that shaded the property in complete darkness (photos had been adapted to resemble sun porches). Bookiply never responded on the day (day after scheduled) we were checking in. Never coming to the property to resolve the issue with the mold or help us enter the premise - to bring our car/items in (due to electronic fence). It's a beautiful gated community, if you don't mind a house completely in the dark - with the potential of mold on all surfaces and an entirely unresponsive host, this is the place to be. Alternatively, the homes next to this one have been managed properly and provide a great option.