The front desk staff wasnt the most pleasant. They couldnt or wouldnt answer my questions? The air conditioner went out and no one could tell me what was happening. Bathroom bad design, water flows from sink/shower to floor and cant open door entirely for bathroom. Overall hotel was as pictured. The little store acrosz street had kind woman inside who provided more info than hotel. The best tapas place she suggested was on point, Bar Andaluz Carrer del Quarter, 23, 07600 Palma, Illes Balears. Food was amazing and so was the staff!!