My husband, our daughter of (6.5 months) and I stayed at this villa from 30th Sep to 07th Oct 2017. We took a taxi to get here and the house is not very easy to locate as it doesn't have a house/door number. We had to call Catherine finally to help the cab driver locate the place. Unfortunately the taxi couldn't drop us until the end due to the steep road. Manuel the garderner helped us carry some of our bags and helped us with the walk to the villla, which was about 10 mins away. The walk to the villa is not suitable with a pram, we had to carry our baby In a carrier and be exceptionally cautious with the climb. The views at the villa are breathtaking hidden between the clouds and mountains, Catherine had left us a little welcome pack of a bottle wine and some bread and food, which was a nice touch. The house was clean and fresh and the kitchen was very well equipped to cook a nice meal. The pool looks exactly as it is in the pictures and has fantastic views, but as it wasn't heated the water was cold and we couldn't use it especially with a baby. We had requested for a baby cot and chair which was arranged and was of good quality. Whilst the house was clean, the soft furnishing such as towels, bed sheets very of average standards for the price we paid for our stay. We were left blue face towels for showers and had to use the pool towels as they were not suitable. The living room had some bizarre old furniture which we felt ruined the atmosphere of the room. On day 2 of staying here the hot water stopped working across all taps. Catherine and Manuel tried their best to resolution the issue quickly however it was only fixed on day 4. They offered to take us to another villa/hotel to shower which we felt was very inconvenient, so we decided to skip shower for a day and have cold showers on the other days until the problem was resolved. It was difficult with a baby involved and had to use hot water from a kettle to clean the baby. We did request for a financial compensation for the inconvenience caused, which Catherine said she would review, but didn't mention anything further after the issue was fixed. The stress with the water situation did cause a little downer on our holiday and we were unhappy about the situation..the last thing you expect when you look forward to a lovely holiday. Finally on our way back to the airport I accidentally left my cardigan in one of the closets. I immediately contacted Catherine and requested her to post it to our address back home, Catherine was kind enough to acknowledge receipt of the cardigan and she said she would post it for me. After several reminders in the last 2 weeks and promises...