Worst experience on AirBnB so far in 10+ years that I am using the platform. The place is rented by an agency. The hell started with the check in procedure where I had to call 3 times and they had to call me 3 times back just to confirm the check-in time and the code fo the safe where the key was kept. I don't know how much I spent on roaming charges but this is simply unacceptable.
The adress was NOT accurate - spent another 15 minutes just to figure out which house it was - luckily the pictures from the property proved helpful. Finding the sage was another quest, which took 10 minutes - it was not obvious at all and there was no clues or description of it in any of the communication whatsoever.
The quest to figure out the wifi password took another hour and 2 calls to their service. By the time I was already furious.
The house's description was very inaccurate and the biggest problem is that the second bathroom is basically outside of the house and can be hardly used (e.g. not at night). Additionally, the house was infested with pests and in the moment we turned on the shower in the outside bathroom, 4 gigantic cockrouches crawled out of the sewage. So, we have never used it apart from the toilet occasionally.
The last point, which is an extremely dangerous one, there was some malfunction with the door bell wiring. It went it fumes and we had to disconnect it entirely. I guess, it also damaged some other wires so that one of the guests got electricuted from one of the electrical outlets in another room.
All in all, it is a poorly kept word down house in a rather good location. I wish we have opted for another one. Since there is so mcuh competetion in there, I do not know how a house of such poor quality iwth disastrous customer service can survive there.
P.S. The last night we were staying there, a neighbouring house got broken into and things were stolen. Luckily, nothing was taken from our belongings.