From the time of booking to our arrival Pia was extremely helpful. We arrived on a Sunday and I was concerned that we may need some provisions for the night, but Pia shopped for me which was very helpful. She guided us through how everything worked in the kitchen and gave us plenty of information about how to get around the Island, where to visit and where to avoid. The house is very well equipped and has everything you would expect for eating in. No kettle, but that was not the end of the world! There are also towels for every use including the beach, which was a bonus. We needed a cot for our toddler and that was beautifully made up with very pretty linen. The bedding was lovely too on the other beds. The house is very cosy, as described! We felt very much at home. The pool was great, but the weather was lousy, so we didn't get much time in it, but the couple of days of sunshine encouraged us to use it. I would love to return to the house at some time in the future. After the getting to know the house and the area, I think we would enjoy our holiday from the outset. The area of Cala Mayor is lovely. The beach seems safe and there are bars down there. There are a lot of steps down from the house to the town but on the way up you can take little breaks to enjoy the fabulous view. There is also a hill to climb if you don't want to use the steps, but the steps are more enjoyable. The town has loads of restaurants and the staff are so friendly. There is a wonderful Carrefour not far away and we were able to buy fresh milk there, as well as great food to cook. I would recommend this house without hesitation.