Mercedes was great! She told me how to get to the place from the airport and was there to give my girlfriend and I the ins and outs of Mallorca. The place was spotless and well equipped to cook or do whatever we wanted. The only complaint I had was that the second floor (bedroom floor) roof was not even 6ft high. I am over 6ft tall so I had to bend over to shower and stand in the bedroom. This was somewhat difficult, but I got used to it. Good thing Mallorca is beautiful, so we didn't spend much time in the bedroom. All in all, this place was great. Great location too!