Maria was in touch a few times via text before we arrived as she couldnt make it to the house herself but she sent one of the maintenance staff to meet us and that was welcome at the late hour we arrived. The lady who greeted us had no English but we have some Spanish between us and understood what she was getting across and we just wanted to sleep at that hour. The house was a lovely, rustic, traditional Spanish home. There were some issues but nothing game changing...there are 2 flights of stone stairs to the family apartment and within the apartment itself there are steps to the bedrooms and in the small bathroom that we tripped over initially but got the hang of after a day or so. Also the door of the shower unit was broken but it didnt really matter as you could position the shower head not to leak out of the shower area and this will probably be fixed soon. The pool and garden area is lovely and it was really relaxing to sit outside and have a beer in the garden at night. The kids loved it and spent lots of time in the pool. When we met Maria later in the week she was really friendly and helpful. Alaró itself is a lovely town...far from the touristy, expensive areas. It has a beautiful plaza with nice cafés and a great icecream place...good value and friendly staff. There are a few supermarkets, and hardware, clothes shop...everything you could need. I would go for a small car if your renting as the streets are very narrow and hilly. Most homes don't have parking but the town car parks are free and one is 5 minutes around the corner - the other one is slightly uphill and also very close. I would go back and stay in this apartment in a heartbeat...it's perfect for a family and quiet but the town itself is around the corner and there are quite a few fiestas if you want to party but quiet if you want to sleep. Its a great house if you're not into the high-rise modern type of accomodation and has lovely traditional features. The communal kitchen is well stocked with cooking basics as well as dishwasher and washing machine and massive gas oven and we had additional cooking facilities in the apartment itself (2 ring modern induction hob, microwave, fridge).