We reserved the white beach house months in advance. Unfortunately we were informed upon arrival late at night that the house we had reserved was not available. They made a double booking error and offered to put us in an inferior house next door for the first two nights of our stay.
The house we had reserved is a lovely updated house with three bathrooms and a pool. The house they offered us only had one bathroom, no pool and lacked updates. We were disappointed and upset that Preferent did not inform us in advance about their booking error. They had sent us multiple texts earlier that day but it wasn’t until we drove an hour to the house that they told us of that the house we had reserved was not available. With two young children and 8pm at night we felt we did not have other options and stayed at the inferior house next door.
Simon from Preferent also started arguing and got angry when we expressed concerns about the fact that the house we had reserved was not available. With two young children I did have some concerns and tried to defuse the situation. They did offer us an extra free night at the end of our reserved stay but unfortunately we had to return our car and had already paid for another rental.
The white beach house is a lovely house but the overall experience was poor due to not getting the actual house we had reserved and due to the customer service issues.