Sanam was really welcoming and made herself available during our stay to answer any questions. She also checked in regularly to make sure we were okay. Communication was excellent before the stay.
The house is pretty much identical to the photos, the downstairs is very spacious and the courtyard is lovely. We had a baby and a high chair and cot were provided as well as plastic crockery and cutlery and a blender in the kitchen.
The house is in an excellent location close to the beach and about 30 minutes walk into central palma. There are lots of restaurants and bars close by as well as shops for groceries.
I would highly recommend this place and would rebook it again if I was ever visiting Palma. It is perfect for families or groups of friends.