Unless you are arriving in the afternoon, do not book. We had a very bad experience getting checked in. While the stay is nice and in a good location, the host tried to cancel our first night, leaving my partner and I without somewhere to stay at 2:00am because it was inconvenient for them to open the apartment for us. We let the host know about our late arrival (around 11:30pm) well before our stay to which they agreed and we asked if it would be ok for us to check in late. The host replied that it would be okay but we did not plan on our flight being delayed 3 hours. We kept our hosts informed about the delay and they replied noting that we should just text them when we arrived in Majorca. Well, we arrived to Majorca at 2:00am and went to text the host only to find that they had sent us a message stating the following:
“We are very sorry but check in is not possible at this time. We will get in touch first time in the morning.”
So there we were at the airport, 2am with nowhere to stay after our flight had been delayed for hours. Immediately, I responded stating how it was unacceptable for them to deny us when we had tried to update them through the entire delay and they could have told us the check-in would not be available earlier. Instead, they waited until the last possible moment to tell us that we could not stay for the first night.
We received a call shortly after my response to the host from a gentleman... not Stella, telling me that it was late and that he would not come to check us in and that I could not get a refund, even telling me that I could refer to the Airbnb policies on refund to prove that I did not deserve recompense for factors beyond our control.
Eventually, I was able to talk the mystery gentleman into opening the place for us.
After we didn’t have to deal with the owners, our stay was great! The apartment was clean (minus the giant cockroach we found next to the bed on the last night of our stay) and it was walking distance to the beach, restaurants and the bus stop.