The Soggy Stay in Mallorca
Very Disappointed: Flooded AirBnb & Unfriendly Host!
MUST READ !
Our first impression of this beach house was fairly positive. We weren’t incredibly happy with the location but the house itself was very nice and we didn’t see any problems. Unfortunately this took a bad turn shortly after we settled in.
Our stay in Mallorca was a bit rainy, we began to notice a bit of a puddle forming near the front door the day after check in. We informed Juan that there was a leak, he responded saying “Yes, we know it, when it rains. Don’t worry at all. The water comes in from the floor.” Being informed that this wasn’t a big issue, we thought nothing of it and continued our stay.
Turns out, it was something to worry about. Around 12:30am that night, I walked to the kitchen to grad some water but my walk quickly turned into a slide. The entire kitchen and dining room was flooded, some areas holding around 3” of water! Quickly, I woke my fiancé up. Our items were soaked, so we moved our luggage and electronics into a safe place. We scooped as much water out as possible to prevent it spreading into the living room and bedroom, hoping to protect their furniture. It was still raining, so the elements weren’t exactly on our side. After creating a barricade with our towels the lights went out, so we called it a night around 3am.
I may have sent a agitated message to our host because they had full knowledge of this problem. I was thankful that no one elderly, or a child was present because anyone could have easily slipped. His response to our message “Nooo. You left something open. Just a little water.”
Obviously, we decided to sleep in due to our late night. Around 11am, my fiancé was in the shower and I was in bed. Our host decided to surprise us without a warning, probably trying to catch us in a lie. Boy was he surprised to see the remaining water!! (Which was half, considering we spent hours scooping it out and drying it up with towels). My fiancé was uncomfortable considering she was NAKED and our clothes were out of reach/wet.
He seemed apologetic, and dealt with the water while mentioning compensation. We were feeling much better…. until our host somehow turned the whole event back on us. He said that we could have done more and that we, and I quote “chose to have a wet floor”, expressing that we “kept the water in”. We were SHOCKED at how rude and unprofessional our host was. We understand that things happen, but we didn’t expect to be treated like liars the whole time. We constantly felt like we were being accused!
After reaching out, the host did provide some compensation but it was attached with a very rude message… we took the 10% and didn’t make more of a fuss. It has nothing to do with money, it was all about the host and how rude he was! I can’t wait to see his reply to this, I’m sure it will be our fault somehow.
The WORST Airbnb stay I have ever had despite being one of the most expensive ones we chose.
Forever, our “Soggy Stay in Mallorca”. Do yourself a favor and stay in Palma.