Lucia is very responsive and welcoming. She was friendly and accommodating.
The location is excellent for exploring the old downtown of Palma. One of the more affordable places to stay in a good location.
One thing to be aware of is that the room does not have any windows to the outside, so it is dark in the morning and during the day. From the pictures posted on the listing, we assumed the room would have a window. But one advantage of this is that the room is very quiet.