Jorge was very friendly and helpful! Like other people said, he met us in the nearest town and we followed him up the "road" to the house. Yes, it is very rough terrain, but once you get to the house you can see it is worth the trip. He showed us around the whole house and explained how to use everything and what to do if the solar battery dies (it didn't) and how to get the water to be hot in the shower. This house is perfect for a relaxing stay, not for a jumping off point for exploring the island of Mallorca, since it takes so much effort to get up and down the mountain. As long as you prepare and take enough food for your stay, you will be very satisfied. The views are amazing and everything looks just like it does in the pictures! We would definitely come back!