As stated, half of the amenities of the apartment weren’t working i.e. the kettle, the oven out of gas, the outdoor electricity wasn’t working. The the furniture was faulty for example, broken draws, wobbly beds. It took 5 days of our 10 day stay to fix these issues, yes some were quicker than others however, the inconvenience had already occurred. When you are on holiday you do not want to have to wait for things to be fixed, it should be checked, serviced and tested for functionality before hand. We paid near £4000 for this stay for half of it to not be working. I think it’s appalling to the say the least. The communication since we have gotten back from Spain has been minimal to non. You have replied as much as 2 days later in some cases. It should not take 2 weeks to come to a conclusion. You are providing a service and if that service isn’t what you are advertising then you must compensate for that. Our holiday was inconvenienced by the amount of faulty items and amenities. We spent excessively on taxis to eat out and on food that was later wasted due to a non functioning oven.
There needs to be some sort of compensation or reimbursement.
Guests shouldn’t be treated in this manner and you should provide the service in which you advertise.