Well I really do not know where to start with leaving a review. Easily our worst Airbnb experience to date.
Communications were not fantastic before hand and we felt that not a great deal of information was given out, I assume this is because it’s run by an agency rather than a person or family which makes it less personal
We arrived at the finca at our check in time which was incredibly late (4pm) but they were insistent on this time because of cleaners.
Once inside we realised very quickly that it had not been cleaned from the previous guest stay which must have been a few days considering the amount of flies and the smell.
Beds were unmade, towels everywhere, food in the sink and dead fruit in the kitchen. It was absolutely disgusting.
Toilets hadn’t even been flushed and condom wrappers left in and around the sink.
We called the agency and they apologised and said they would send a cleaner and we should wait, so we waited in the overgrown dirty garden for 2 hours and still no sign of cleaners, we were so tired and upset at this point that we decided to go and wait somewhere else. They offered us 50% off our bill and we accepted that on the understanding we would return later that night. We had flown out at 2am so we were extremely tired and we had been waiting around all day and it was now 8pm and still not ready.
Maria gave us a 50% refund for that evening and not on the full trip as agreed and by this point we had totally had enough of calling and trying to sort it out
Airbnb gave us a full refund and we had to find alternate accommodation at 9pm at night.
Not only am I disgusted at the mess we discovered (looked like a squat) I’m also appalled at the agency Yupi homes who continually lied about cleaners arriving and tried to palm us off at every turn.
The house itself may have been nice but badly taken care of and quite frankly if it’s being managed by such a large company they should have more of an idea of cleaning schedules. No one should have to endure being stuck in a foreign country without somewhere to stay.
Absolutely appalling! AVOID AVOID AVOID ..