Unfortunately ABSOLUTELY not what we expected
My friend and me booked Barbara’s Apartment because of the beautiful pictures, the great view from the rooftop terrace and the location near to the beach. Unfortunately, we found the apartment in a very bad condition. The floor was dirty and in the corners full of dust and hair. The furniture is the same in the pictures, but having the ability to have a closer look we found them being very outworn and dirty. The curtain rods were totally rusted, the curtains full of dark stains. The smell in the bathroom, which looked very modern and nice in the pictures, was musty. The sanitary facilities were old, calcified and therefore green in some parts. In the kitchen we found dirty cutlery: dry food waste sticking to cutlery and plates. In conclusion: the real condition of the apartment doesn’t fit with what one expects by looking at the pictures and the description of the apartment. Barbara offered towels, which was actually very kind, but they were full of hair and some stains. On demand, she offered to bring new towels and clean the apartment „again“. After having to spend one night in the apartment, as there were no available alternatives such as hotels nearby, we decided we did not want to spend more time of our holiday, waisting our money in a place where we don’t want to even take a shower. We contacted Airbnb and Barbara and cancelled the remaining 3 nights. Overall, Barbara as a person was friendly and at least tried to find a solution by sending someone to clean the apartment „again“ (what actually not really happened like we’ve expected) and offer new towels. We found that cleaning won’t help. Facilities and furnishing need to be renewed. The value for the money is awfully bad. We’re happy we found a Solution to end the worst experience with Airbnb we’ve ever had.