Our flight was cancelled last minute so we had to arrive a day later than planned, Carolina was easy to contact and she was happy for us to change our arrival for the following day, even though it was very late at night. We were made very welcome and Carolina showed us around and made us fully aware of all the amenities. Carolina was contactable via phone and she was very helpful in answering questions or if there were any problems. The House was stunning, and a lot bigger than it looks in the photos. The house is equipped with everything you could need and more, including a small play house stocked with children's toys! The location is great for a family that wants to get away for a week and relax, although I would suggest having a car, we used the local bus which was a great service, but I wouldn't recommend it daily. The house was described as having Satellite Television, and it does, however, it is German, the only English we could find was the news channels, however, this was not a problem for us, as we didn't go on holiday to watch television. The swimming pool was clean and the gardens beautiful and we have a lovely stay at the House and were very sad to leave!