Awful place, stay away!
This is the list of things that we experienced while there, I wrote them to send it to them and now I am copping here.
1- The fridge is unstable, our baby is pushing it back and forth as she crawls near it.
2- The kitchen counter was absolutely oily when we checked in.
3- there is no rubbish bin in the kitchen at all. And the ones in the toilets are broken.
4- There is no kitchen towels to dry utensils
5- all bed covers smell like they have been locked here for months.
6- there is only 2 white towels and 1 beach towel provided, they all smell horribly, just like the bed covers
7- the bed cover doesn’t have a sheet cover.
8- the wifi is so weak, whatsapp messages don’t even get through. My husband has been unable to work.
9- the fridge doesn’t really keep things very cold.
10- the stove doesn’t really get fully hot. The oven was used once at 200C and it didn’t cook our food, we had to set it to 270C instead, and be looking every minute because we weren’t really sure what temperature was set, at 200C it felt like at 100C. Completely unsure how to cook anythings like that.
11- the swimming pool was absolutely dirty, we were told by you that the first floor incl swimming pool was for us and private. The person giving us the key informed us yesterday, that in case anybody books the main house, we would have to share the pool with them. Turns out, the private pool is the main reason we booked this finca. The key person told us they have been cleaning the pool for 3 days, looks totally dirty, and says it could be used in about 3 more days, because the chemicals are working and could even be dangerous for us.
12- the white pool awning is gone, instead, there is another thing and broken net layer that doesn’t cover any sun.
13- the grass isn’t mown. Instead the grass around the pool is full of wild grass with stingy stuff that feels very uncomfortable and even painful, my baby can’t crawl in it at all. She could cut her skin with it.
14- All drainage from showers and sinks are blocked with mouldy hair and pieces if crystals that come back as one uses them. I was cleaning my daughter and all nasty stuff comes back, same when I brush my teeth, not to mention that it smells like fungus. We have to brush our teeth in the kitchen.
15- the lighting is very poor in the kitchen, I can’t see what I am cooking. There is a switch over the stove and it is broken.
16- the laundry room is closed, and the high chair for my baby was there, I have no access to the laundry and my baby wears cloth diapers, we have no way to wash her stuff.
17- and the last thing we experienced today, is that my daughter is sleeping with a lamp on. Suddenly we at the living room area smell a burning smell, we go to the bedroom and the lamp inlayer is twisting as it melts from the heat of the light bulb, it is probably a very hight voltage for this tiny lamp and we took pictures of it. We had to wake up our daughter and ventilate the bedroom and make sure everything was again safe for her to sleep while we were in the kitchen.