First of all the BELAVILLA company completely lied to us and said that we were renting a private house with a private pool but at arrival we found out that there are 3 houses in the premises and another family was checking in the same afternoon. That family was also fooled and lied to so they were equally upset as us. The house DOES NOT HAVE air conditioner! (I saw that they have not changed the add!)
We tried contacting BELAVILLA who completely ignored my messages so we contacted Airbnb for assistance. Airbnb helped us so much! Several days after reaching out to Airbnb BELAVILLA finally replied to an email I had sent and said that since I had contacted Airbnb I would not get any compensation from their part.
After one week of discussions, phone calls and emails (both from our family and the other family that had been lied to) we decided to calm down and enjoy the holidays. But the on-site host dissapered. She stopped answering my texts, the pool was not cleaned, we did not have any hot water and no-one came to pick up the trash. I once again contacted BELLAVILLA and they did not do anything.