** WARNING - UNSAFE VILLA - OUR GROUP OF FIVE WERE BURGLED - BE WARNED ABOUT BOOKING THIS VILLA - Please read our correspondence to the villa below **
The villa is 3.5 KM from a major road. The villa itself is unsafe as the windows and shutters cannot lock, the property is incredibly vulnerable as it is so remote.
EasyVillas are the ‘Landlord’ and are unwilling to refund our weeks stay despite being burgled and the Guarda Civil attending with forensic officers on site. We were a part of four and were not able to speak directly with EasyVillas but through a local intermediary who managed the property.
Please take great care. This villa is not safe In its current condition and the Landlord is a company not an individual.
Further to our calls to you on Thursday evening following the burglary, we are extremely disappointed with your company as we stayed unknowingly in an unsafe villa. In particular, despite us locking everything from the inside, we realised following the burglary when we were trying to figure out how they got access into the villa, we noticed the windows could be opened from the outside even if locked from the inside. The external shutters were faulty, the sliding windows did not lock. Both were incredibly unsafe and provided no adequate security for the villa. This is gross negligence on your part resulting in a burglary and our belongings stolen. Items included family antique rings and some items that were incredibly precious; including an engagement ring and a family ring that was over 100 years old. This was all confirmed by the police who attended the property shortly after. We have the report with us.
As a result of the above, we expect to receive a full refund as you allowed us to stay in a villa which was not secure and this is not stated on your website. In addition, we had to foot the cost of a secure hotel for a number of nights whilst also paying for the unsafe villa. In addition to this, due to the monetary value of jewellery stolen (£12,000), we expect nothing less than a full refund.