We were never able to stay in this apartment as the host let us know the day before that the previous guest had to remain due to COVID quarantining. However, our host never cancelled the booking, and asked us to do so instead, as he did not want to lose any money by cancelling. We did not cancel as that would have lost us money instead (100+ euros service fee) and the decision to cancel was the host's, not ours. More than two weeks later, we never stayed in this accommodation and have lost nearly 700 euros. Gravely disappointed in both host's conduct and Airbnb's lack of resolution of this issue.