We arrived late but the host was aware that this was going to happen and even “okay-ed” it, yet we had to wait outside in the cold until we busted a mission to get a response from reception. We also wanted to shower and realized there were no towels, because it was so late we didn’t get them until the next morning and WE had to go pick them up. If you cannot stand the smell of cigarettes DO NOT book. Overall not the cleanliness we expected but it’s a cheap spot so ehh. Location is pretty solid so cannot complain about the ability to go between Palmanova and Magaluf, this was the only pro.