We booked the house in October for 3 Adults and 2 kids (08-17oct2021). Lets start with the good things:
The outside area is very nice for little kids and is exactly as described in the fotos.
The beach is about 5-7 min walk. It is a small beach and there is nothing around (no restaurants or shops. Just a little souvenir shop right next to a hotel). You need a car for grocery store and shopping!! And also note that on weekends the beach is really crowded from locals.
You need to bring everything beside toilet paper (for 1-2 days), towels and bedlinen. no household paper, no dishwasher tabs, no laundry detergent, no sponge in the kitchen, no towels in the kitchen.
when we arrived at the house it was evening and Noelia the owner waited for us at the house. She quickly explained the most important things and then told us to pay eur 60 for the tourism tax in cash.
The furniture of the house (beds, wardrobe ecc) is very old and we did not hang our clothes inside since there was mould in the closet. Also we washed all the pans since they were sticky and dirty. The bathrooms are also very old and no storage space for daily needs. The only new thing is the kitchen. If I rate the house in * it would be a 2* house. The house has no charm at all.
But anyway we were happy to be in vacation and the kids very really happy with the outside area!
But now imagine the following:
after 2 nights we stayed in the house we got a phone call from switzerland and were informed that my last family member had an accident and was fatally injured and dying. we immediately booked 5 flights back after 2 days (of 10 days booked). We immediately told the host and she told us that if she could she would refund to us the stay but that it is not her to decide but the Agency Bookiply. I do really speak very good spanish so that there could be no misunderstanding. We cancelled our stay so that the owner had a chance to get a new booking. The we asked bookiply to refund us the money back but they told us that the owner has to decide..we were confused..once we departed and were back in switzerland the owner told us that they never told us nothing about a refund. I begged the owners several times for a refund and to understand the hard situation but nothing to do. They told us that we signed a contract and that they never told us to refund anything... that was a punch in my face...!! We are superhosts of houses in switzerland and know exactly what the rules are and if a refund can be made or not.
Bookiply and Airbnb made several phone calls with the owners to make a refund. They daily supported us and contacted the owners to please refund at least a little amount of the stay
I want to thank Bookiply and airbnb for helping us and for the compassion they had for our really devastating situation.
So this was the most terrible experience we ever made and beside our tragedy: as a travel agent for big companys in switzerland I would never recommend this house to anyone. But I can recommend Bookiply as an agent. As I said they were helpful in every minute. Again thanks!