It’s such a shame that I have to leave a bad review, but since the property was unclean and the company who run it unwilling to acknowledge basic hygiene rules I have to share it here. A note that AirBnB have refunded me for the part of the stay that they can as I only lasted one night of 8 booked.
Firstly, the outdoor area is fantastic. The private pool and seating areas plus pool table etc v good. The loungers are filthy and old but fine if you bring your own towels to cover up. Important to note the track down to the house is pretty remote so be prepared for some dust and tight corners!
Inside… where do I begin. A smell so bad in two bedrooms it made them unusable - imagine such bad damp that it smelt like a takeaway kitchen.
The surfaces and furniture are visibly dirty and most of the lights don’t work. The oven was FILTHY as were the walls and kitchen blinds - greasy and gross. There was oil dripping from the kitchen fan and the door above was broken and partially hanging off.
Beds - stained sheets and pillow cases, mattresses on single beds like yoga mats. En suite bathroom covered in black hair (as were sheets).
Communication up until the booking poor, until they needed tourist tax and then suddenly they became v responsive. Silvia helped where she could when I started to complain about the house condition, but then entirely ignored me whilst asking me to wait for her boss - this led me to not get in touch with air bnb and therefore voided their control over the refund (which I think is BS but hey, what do I know).
I opened a dispute as I left the morning after I arrived, and didn’t hear back from Portvil.
Cleanliness is one thing, but during a pandemic ignoring basic hygiene is simply unacceptable. Shout out to the cockroaches who joined for my experience, particularly the dead squashed one by the sofa.
Do not book this house, as much as it seems like a bargain it appears that Portvil does not think guests are important.