Although it is mentioned that the flat is on the fourth floor with no lift, nowhere (apart from the reviews) does it clearly mention that there are three long flights of steps before you even reach the bottom of the apartment building. It takes 195 steps from the road to reach the apartment and with luggage that is a major drawback. The host has responded to this and advises that they will update the property details to make the difficult access absolutely clear.
On our first evening it was apparent that the bathroom sink drainage was damaged - wedged shut - thus rendering the basin virtually unusable and very wasteful of water.
The host responded immediately to our email, but it was obvious that they were already aware of the problem, and it was apparent that nothing had been done to fix the sink drainage. This is unacceptable. The host has advised that the necessary repairs will be carried out as a matter of urgency.
The apartment itself was fine with wonderful views over Port Soller and in a very central location.
However, I think it is fair to say that it is either not managed well or there is insufficient financial support from the owner to carry out the necessary maintenance and repairs.
In terms of equipment, the coffee machine is a cheap model that leaks badly and there are only 2 mismatched wine glasses and a single champagne glass! and there are only 3 coffee expresso cups - all supposedly for a potential 4 guests. The host has advised that they will provide more glasses.
There is a hole in the tiled floor which might have health considerations - ie mice.
A further consideration - one would normally expect sufficient covers for 2 pillows a person and this should be catered for, even if they are not required. Possibly a blanket for the bed might be appropriate as well - not just a single sheet.
In the bathroom, the lavatory brush is broken thus unusable and the shower rail is not attached properly to the wall so it falls down.
Finally we would normally expect to remove our rubbish on a regular basis especially in such a warm climate but no extra rubbish bags were provided.
At the end of the stay we were asked to take the sheets off the bed and take the rubbish out to put in street bins.
This is something we would normally do out of courtesy but as there are 195 steps plus a hill to the refuse bins we declined to do so particularly as we were charged £68.00 for a cleaning fee plus £72.34 as a service charge, which are excessive amounts for the services provided.
The host has seen this review in draft before being posted and their comments / responses on the issues have been incorporated.