When we arrived there were no keys in the key box, we had to call the agency so they could send someone to help. No one speak English so it was quite difficult. When the lady arrived, the apartment wasn't cleaned, so they gave us another apartment. We couldn't use the balconee, but we couldn't even open the windows of the living room, which is kinda weird and uncomfortable. Except that the apartment was clean. The couch wasn't clean but it look old, so I guess it had a beautiful life...