The house is nice and spacious.
However the furniture does not fully match the photos as there are items missing.
House is very minimalistic furnished with just the very basic items.
Upkeep is lacking and it was obvious starting from the missing step tiles on the pool patio, bathrooms were not properly cleaned, fridge was dirty and had unknown origin stains and dried up paste on the inside. All bedrooms have exposed nails in the walls where possibly decor art was supposed to be hanging or maybe lights. One of the bedrooms had a broken side table that was laying on the floor when we arrived.
AC amenity is misleading, it was one of the items that made me book this property as I was partially working remotely.
In the detailed description there’s a paragraph buried saying that AC is only available 2-4pm and 9pm-2am.
There is no AC in the living room which makes it practically unusable due to the temperature and not being able to keep de windows/doors opened in the evening due to mosquitoes.
The pool is nice and clean and it got serviced during our stay.
The property is being managed by a property management company and all issues I’ve reported over Airbnb messaging were replied with a boiler plate message that they are getting their local property manager to look into it or to contact the owner of the house:
“Dear George,
Thank you for your message.
Please be informed that we have forwarded your message to the property manager and we will inform you as soon as we receive their update.
In the meantime, in case you are assisted, kindly let us know.
We remain at your disposal.”
Replies took between several hours or couple of days over emails and no actual attempt was made during our stay to remedy any of the issues we’ve raised.
When we asked for fans or ventilators we were told all fans are broken:
“Dear George,
Thank you for your message.
We have just received an update that the property manager was unable to provide fans because they were damaged by the previous clients (in the other properties as well) and they are being repaired at the moment.
Regarding the other things, we will update you soon.”
With a little more atention to detail and upkeep this would be an amazing property and experience.