This was one of the worse experience with Airbnb.
My boyfriend and I reserved Li’s flat. The booking was accepted automatically and the credit card charged after few minutes.
After our accommodations were confirmed we were able to message Li and ask questions about parking.
We did not receive any answer.
Once landed in Palma, we decided to call Li to ask for more questions. Again, no answer.
We drove to the flat at the address provided on the profile and no one was there for the check in. We called several
other times without any success.
At that point we were left stranded without accommodations in the night in Palma and had to book an expensive Hotel.
The day after, after several other times we tried to call, Li had the decency to answer the phone! She denied any wrongdoing and questioned me as to why I did not cancel the reservation myself after being unable to get in touch! Li has a no-refunds policy setup, which she of course knows means I would have lost my money in doing so.