We had booked the house for nine nights, but ended up checking out on day two. The house did not meet our expectations, and the host became very hostile/unpleasant in his/her replies.
Upon arrival we immediately felt quite disappointed by the sight of the outdoor areas. The pictures in the ad shows you a very neat and nicely kept garden with beautiful decorations and a pool with clear water. The sight that met us was quite different. The garden looked as if it had not been kept for a while. The deck chairs by the pool were dirty/stained and appeared worn down. The pool water was not clear and did not look clean.
The kitchen somewhat corresponds the pictures in the ad. Though it must be said that we had to clean all dishes, glasses and silverware before using it because it was dirty. This was made difficult because there was no detergent available and only an extremely dirty sponge was found in the kitchen.
We found no cutting boards in the kitchen, which made it difficult to cook our own food. We refrained from cooking because the kitchen generally came across as quite dirty. All horizontal surfaces have probably been “cleaned” but all vertical surfaces need a good and thorough cleaning, which all in all made it very unappealing. The utensils behind the curtains also appeared dirty and well worn down.
The dishwasher had water sitting in the bottom, which made us contact the host to make sure we could actually use it without damaging anything. Also, the refrigerator has water spilling out in the floor - probably because it had not been used for a while and had to work harder after we put groceries in. We also brought this to the host’s attention in case he/she was not aware.
The final thing that made our decision to check out early and easy decision, was when we found a rather big cockroach in the end of the house where the bedrooms are - i.e. where no food was available!
We again contacted the host to say that we wished to check out the following day - not asking for reimbursements or anything. This resulted in a very hostile and unpleasant message from the host accusing us of making up untrue stories and explicitly accusing us of fraud. WTF!? No matter the state of the house, this kind of behavior is enough for us to not recommend this place. Airbnb is largely based on trust and good faith. In our opinion, this host does not live up to these core values.
If you are traveling to Mallorca, we recommend you find accommodation elsewhere. There are plenty of options to choose from.