Sadly, this flat is NOT (but so easily could be!!) a 5-star stay!!
First, the location cannot be beat. You are on the beach, over a very yummy pizzeria, just down from gelato and SPAR and the best tapas in town. The view from the spacious terrace is AMAZING. Second, the flat is relatively modern, well-kempt, clean, and a nice size (we were four but it sleeps 6 adults easily). Third, the water pressure was fabulous (great for sticky sand!). Fourth, the air con (which we didn’t really need) is good and strong and simple to use (one in each room!). There are plenty of kitchen utensils, plates, cups, glasses, and even some Tupperware. All great stuff and a strong foundation for a really fabulous stay.
BUT …! This flat was so disappointing on amenities. There was NO dish soap, NO tabs for the dishwasher, no sponges, no hand soap in the bathrooms, no extra toilet roll (one roll per bathroom for our 5-day stay), no paper towels or napkins … just nothing. We had to go buy full-sized packages of all these items for a short stay, which is super annoying (at resort town small market prices). There wasn’t even a toilet brush in the bathrooms to clean the bowl when needed … gross!!
Also, the beds were not comfortable and the crib was not even usable. The beds all had “raised” areas where the bar could be felt through the mattress. And then “low” areas falling away from the bar, so you are sleeping on a slope. The crib bottom was like a W, going up and down (so baby could not lie flat). We had to rig it by putting things underneath to hold the low areas up higher. And the bottom had ZERO padding (and there was no mattress), so baby was essentially sleeping on a board. Not acceptable.
Finally, and most disturbingly, I emailed the management service about the crib (as it was impacting baby’s ability to sleep) and the needed supplies … and simply got NO RESPONSE. Ridiculous. Especially since they were quick to answer questions before my stay. But I just go absolute radio silence when I was having trouble and needed someone to fix the crib (as noted, we found a way to make due, but it was not nice for my baby).
So, all in all, a real disappointment from what could be a fabulous Airbnb. If the hosts invested just a small amount in basic amenities and ensured that the mattresses (and crib bottom) were safe and appropriately padded, this would have been a great stay. Luckily, even all these troubles and annoyances couldn’t ruin a lovely long weekend in sunny Mallorca!