The apartment was almost conform to the description, to start with the positive points, the flat is very light, with huge windows, the kitchen was well equipped, and the bathrooms had toileteries, towels, the beds had extra pillows. Noise level was okay.
The rooftop balcony showed on the picture is not accessible directly from the apartment, you have to go up one floor, and open it with two keys. So it’s not a common space, which is good, but you have to carry up and down what you would like to eat and drink there, it was not an issue for us, we enjoyed the space, I just want to mention for those who would be mistaken like we were, that the rooftop is part of the flat.
We had a key for the pool, but we didn’t see it, so I can’t comment on that.
Some/most of the furniture/equipment looked and felt quite oldish, the bathroom light switch was broken, same for the shutters in the bedroom, and some other details.
All together it was okay for the price, knowing how expensive short term accommodation is in Palma.
My main issue was that the host was basically unreachable on our arrival day. The morning I contacted him, saying that we don’t have any check in information, could he please provide it, sent an other message before taking off, asking him to send it asap, then I tried to call him on the indicated number without any success, around 18h, he said that he would send me everything What*app, we landed in Palma in the meantime, still no message of him, and still unreachable on the phone. I texted him from the taxi again, that we just have an approximate address and we don’t know where to go exactely, no answer, so I had to call Airbnb support, to help us, and the host finally gave us the building number and the check in information. It was already 21h30 and we were with a toddler, it was all very stressful and unpleasant and the host didn’t say sorry once for the inconvenience caused.
He claimed that he didn’t receive any phone call or message from me, which is absurd, but that is it, I asked him to take better care of the future guests, let’s hope he will do so.