Beautiful but Burgled
Burglary:
Unfortunately, on the last day of our stay in the villa, we were burgled. There was no sign of forced entry and all the windows and doors were locked, as we left them. Therefore whoever entered the villa must have had a key. The burglars rifled through our packed luggage and stole all the cash and jewellery that was in them (in excess of £10,000). Obviously, this was incredibly distressing to experience and we did not feel safe on the final night of our stay.
Our host, Barbara, kindly escorted two of our family members to the police station where they made a statement of what was taken. Barbara was able to translate for them. Unfortunately, insurance does not cover stolen items unless there is signs of forced entry so we will not be reimbursed for our losses.
Host:
Leading up to the trip, Barbara responded to messages within 72 hours. On the day we were due to arrive, our flight was cancelled. Barbara did not respond to any of our messages for over 24 hours. Barbara visited the villa as scheduled and kindly took us to the supermarket as there were no cabs available. She also came back to collect us when again, no cabs were available. Barbara arranged to visit us again but forgot to come. Barbara also requested cash payments which we have since discovered is not permitted under the Terms and Conditions for AirBnB.
Information:
The host guide book was very limited and contained only basic information about the villa and the surrounding area. Beaches and supermarkets were listed but not any distances or useful information, for example, the most local beach Cala Majana (1.5km away), does not have access that is suitable for babies in pushchairs or walking, or for elderly or disabled people. It is very steep and rocky. Taxis in the local area are currently very limited and we were told it would be ‘impossible’ to book taxis to come to and from the villa. We decided to book a hire car for the duration of the stay instead (around £700 for 2 weeks).
Villa:
The villa is stunning – grand, clean, spacious and well maintained. The beds are comfortable and the bathrooms/showers are clean and in good working order. The upstairs balconies have a beautiful sunrise view of the mountains and surrounding areas. There is plenty of storage, plenty of seating and eating areas and enough equipment (cutlery, glasses, crockery etc.) for a large family. The pool is cleaned and well maintained and the grounds are picturesque and spacious. The sunbeds are comfortable.
Unfortunately, because of the burglary, we will not be returning. We would not feel safe in the villa again. This is so disappointing to us because before then, it was a fantastic villa for a family holiday.
Faulty Facilities:
•	The gas hob is faulty and does not always light.
•	The dishwasher is faulty – the cutlery falls through the cutlery holder and prevents it from washing properly. The drawer wheels also fall off.
•	The fan in the downstairs bedroom is faulty and continuously makes a ‘clicking’ sound when turned on.
•	The outdoor light is not working so light in the outside dining area is limited in the evening.
•	The key for the safety deposit box is faulty.
•	The hot tub buttons only work intermittently.