Didn't know that one of the bedrooms is leaking water when it rains. The evening person didn't get back to us when we called about the alarm device making a beeping sound (we ended up removing the batteries, though we were afraid that would trigger the alarm). We had to pay for electricity, but they tried to charge us for 4 days half a month's worth of electricity bills, even though we hadn't used at all the AC or washing machine. When we asked for the previous picture of the electricity meter she didn't have it. Instead she tried lowering the amount, but we weren't ok with that since we wanted to see the picture before paying anything. We came to an arrangement in the end, but I would advice to take a picture of the electricity meter when you check in just to be safe.