We hate to give negative feedback and have given the property 3 stars for the following reasons:
1 star for the location of the property. It is well situated between pollensa and port de pollensa with less than a 10 minute drive to get to both. The views of the hills are also beautiful.
1 star for the size of the property, it is vast with lots of character. However there are lots of steps, with steps into every room on the ground floor so this property is not particularly well suited to young children or people with mobility issues.
1 star for the management team, the agency, particularly Maggie are incredibly responsive and helpful. We received a message before arrival with links to all the useful information which was incredibly helpful.
Unfortunately we had a number of issues with the property around cleanliness, which was resolved within a few days, air conditioning which was a much larger issue but now should be rectified for future guests and general state of the property for example broken tiles in the pool which were left on the bottom and were sharp underfoot. The photos are also now outdated and are not entirely reflective of the space. We were really patient with things being resolved but unfortunately we had cleaners or workmen in the property for 5 of our 7 days which was not ideal. The property has great potential if some of these issues could be rectified.