Disappointing and poor, is our overall opinion of our stay. The villa had such potential to be lovely but there were lots of issues that let it down. On arrival there was no 'villa book' so no useful info about the wifi, do's and don'ts etc, which meant I had to contact the managing agent for any information we needed, which is just annoying. The white goods were in a poor state of repair, which in itself wouldn't be a problem, but the fridges were grubby inside and out, as was the kitchen floor. The dishwasher did not clean the dishes properly and the top shelf broken. The garden furniture, unfortunately the sunbeds were so uncomfortable we couldn't use them and the table and chairs were grubby. The beds were new but very hard, which didn't suit us but might others. We booked for 2 weeks, there was no cleaning service after the first week, which is unusual.
Unfortunately, during our stay in the second week, building work started in the plot next door, which of course is outside the owners control, but as there is no adequate screening between the empty plot and the villa it meant the garden and pool was completely overlooked by workmen, which effectively made the pool and garden unusable. The builders were using a JCB digger and sometimes the digger bucket was swinging over the boundary fence, which was very unsafe. After informing the managing agent of our issues about the lack of privacy and safety, we were told our best option would be to find somewhere else to stay. They were unwilling to find us alternative accommodation and offered to refund the disturbed days only if we vacated the property! The lack of customer service was shockingly poor.
We are experienced travellers and have rented many, many villas in our time and when experiencing problems in previous accommodation, which is rare, we have always found the agents or owners to be so helpful and accommodating in solving problems, which is why we were so disappointed to receive such poor care and service. This is an expensive villa, admittedly not as expensive as some, but these issues are not the sort that we would have expected for the price.
Overall, we were very disappointed with the villa, which has such good potential and the service was awful.