The stay was supposed to be a part of a nice little get away for me and my partner (only two nights) but there was a death in his family so he couldn’t make the trip. I was already in Mallorca but didn’t want to go there alone, spend the extra money to rent a car etc. The cancellation policy was exactly 6 days prior to arrival and we found about the death on the 6th day but 7 hours past the cancellation deadline. I sent the host a message explaining our situation and asked to cancel but they refused. I thought that was unkind and unconsiderate.
I did however end up going alone and had a nice stay. The host was friendly and helpful and we had a littl chat about the cancel request and although I understood his point I personally would not have been this rigid with the policy giving the circumstances. The apartment looked lovely. The kitchen could benefit from a deep clense and the linen smelled bad. Overall it was a really nice stay though in beautiful surroundings.