We actually wanted a nice relaxed family vacation after a year of Corona / Covid-19 and lockdowns. Unfortunately we were very disappointed.
When we arrived there were expired pretzel sticks and partly moldy oranges as a welcome present on the table.
There was a strong smell of insect repellent and there were dead bugs and flies all over the floor. Our children (both under 4 years old) later found a poisonous insect repellent spray in a corner while playing on the floor.
In addition, the entire accommodation smelled musty and was covered with the strong smell of incense sticks which have been placed in every room of the house. We got a headache from this smell.
The entire accommodation was also not cleaned properly, especially the bathroom, toilet and kitchens were very dirty. Some of the towels have yellow stains. No wonder, since the washing machine can only be washed with the Rapido washing program for 30 minutes, means at 30 degrees. In the description of Airbnb it was also not stated that the washing machine can only be used to a limited extent or not normally.
No toilet paper, kitchen paper or garbage bags were provided and we had to buy them ourselves. We also had to buy cleaning supplies so that we could at least clean and use the toilet and kitchen.
In the bathroom, the hot water did not work with the two sinks.
The stove or oven was very old and didn't work. We had bought groceries for the preparation on the first day and couldn't use it. The stovetops did not heat properly either and the pots were badly used and dented.
There was no heating on the ground floor (living room, kitchen, one of the bedrooms and hall). This was also included in the description of Airbnb as equipment. The entire apartment is tiled and at the time of our stay the temperatures were low, especially in the evening and at night. This was also very important to us because we have two toddlers who want to play on the floor all the time.
The mattresses are very hard and we had back pain after the first night. All in all, everything is very old and shabby and doesn't look like the pictures on the Airbnb. Everywhere there are still private things stowed in the drawers and cupboards.
At times there was a lot of construction noise from the core renovations of the directly adjacent neighboring houses.
We had contacted the host via Airbnb and reported the deficiencies to him. We were then told that the owner would come over and check the stove and the defects and, if necessary, clean them up. The other shortcomings were not discussed. When we got back from our trip we noticed that someone must have been in the house because the stove was turned on but it still didn't work. The host or owner never made an appointment with us or asked us whether he was allowed to enter the house in our absence. The host then emailed us that the stove would be replaced the next day.
The next day we came back from shopping at lunchtime and found two unknown men in the house who were just finishing the work on replacing the new stove. One of them told us in broken English how the stove and oven are concerned but we could only use two of the three hotplates. They had brought us a small used pot. They then disappeared very quickly without introducing themselves. We were very surprised that someone had entered the property again without asking us.
From then on, of course, we had the feeling that someone could come into the house at any time (even at night). We no longer felt safe and comfortable. We then contacted Airbnb and described the deficiencies and the incident. Even after detailed documentation and detailed reproduction of the facts, including photos, Airbnb did not want to help us.
Last but not least, we asked the host to shorten our booking to the minimum reservation time of 7 nights and made a corresponding request. This was first ignored by the host and then rejected the second time on the grounds that bookings could not be changed. Again, there was no support from Airbnb and you were left alone with the problem.
Nevertheless, we had rebooked our flight at considerable additional costs and left the accommodation early.
We are very dissatisfied with our stay and would like to warn other interested parties about this host (Homerti) and the accommodation with this detailed evaluation and urgently advise against them.