We messaged Carmen on the morning telling her when we would arrive, She replied saying "Great We see soon" we ended up running a bit late and arrived just over an hour after we said we would arrive, When we arrived the apartment was not ready we were told we would have to wait another hour for it to be cleaned.
Carmen showed us the apartment and said we could leave our bags. However while showing us around Carmen informed us that the Pool was not full and would not be filled for a few days she excused this by saying the weather was overcast and we would not want to swim anyways.
We were then told that someone would be arriving during the week to install a TV and would be running new wires around the apartment, and another person was coming to install a new fridge.
We were then shown the bathroom which is outside the confines of the Flat and can be accessed by anyone as a result this made the apartment feel more like a private room (with kitchenette) in Carmens house.
Carmens son then explained the parking situation to us. He explained there is no parking on the premises the nearest parking is paid public parking (but this is sometimes unavailable due to the market) and if we wanted free parking we needed to park further away from the town center and walk to the apartment.
Due to the lack of a pool we decided to leave straight away and contacted Airbnb to help deal with our issues.
At about 10pm that evening we started getting messages from Carmen saying she could not find the keys and that we would be liable for the cost of changing the "expensive" locks and we would also be liable for any time she could not rent out the apartment due to not having the keys (during this time the apartment was back up for rent for that day). We told Carmen and Airbnb multiple times where the keys were and that the cleaner saw us leave the keys. but she continued to message until we contacted Airbnb who advised to reply one last time and then block her as it was borderline harassment.