The experience I had with Mallorca Villa Selection is the worst I ever had on AirBnb.
Never seen such a bad and unprofessional attitude from a host...
I'm a regular user of AirBnb (more than 40 reservations lately) cause I work remotely (I am the founder and CEO of a Tech Company).
So having a proper WiFi connection is not an option. It's a MUST.
Of course I know when reserving a villa in the middle of an Island (Mallorca), you can't always expect having a 300Mo connection... And that's fine.
In few AirBnb I went to, I had low Wifi, but I used my mobile as a router and it was ok.
When I arrived to the Villa, the Wifi was just INEXISTANT. The router was an antic. And moreover, there was absolutely no mobile signal in the area. And when I say "no signal", it means "NO/ZERO/NADA signal".
It was so inexistent I had to leave the villa and drive few kilometers away to be able to send them an email. To which they answered only the day after...
Obviously, what they advertise : "Wifi", was just inaccurate.
As I left the villa and drove back home in Palma, I asked them for a refund (as I would not be able to enjoy the villa since I was not there for vacation but for working remotely).
And the only answer they gave me was: "No, we can't, it's not our policy. Stay there and enjoy the Villa."
I was like: "Sorry but what didn't you understand? I'm here to work, I have regular meetings w/ my team, client zoom calls.... I just cannot stay here with No Wifi."
They started explaining me I should have ask them if the Wifi was working before booking, blah blah blah... lol
But....
- Do clients ask them if the dishwasher functions before they book?
- Do they ask if the pool can be used when they specify "pool" ?
- Do they ask if the electricity is ok (before bringing candles... we never know.... ^^) ?
Of course not...
The listing was just misleading. The "Wifi" info was incorrect.
And once again... that's ok. It can happen. We're all human... right?
But the way they dealt with the problem was the most unprofessional and disrespectful I ever experienced.
I am a heavy user of AirBnb and not the most annoying guest to say the least... Just check my reviews, you'll see by yourself ;)
But here, I had that very unpleasant feeling of dealing with someone who was like : "F*** you, you and your problem. You paid. That's too late. That's not our problem anymore. We'll keep your money... so just relax and move on."
As I understood they were absolutely not concerned by what was a problem to me, I contacted AirBnb for having a mediation.
And honestly... those guys did an amazing job. <3
I felt fully heard by each person I talked with and they found a resolution of the problem that was both quick, efficient, and fair.
(Thanks for that, AirBnb Team!).
But Mallorca Villa Selection.... No thank you.
Never again.
And I don't advise anybody to book a villa with them.... Of course If you don't have any problem, may be it's just gonna be fine.
But before you book with them..... just take a quick look at their clients reviews on Google.......... ^^