When we found the place in Mallorca I contacted them to ask a few questions about the place with no answer. First negative sign. Despite of that we went ahead. At arrival, Gil was fantastic, super kind and warm but then the problems started. Huge cleaning issues (quite disgusting tbh) and on day 5 of 14 the AC broke down and “it could not” be repaired. But the worst was the recklessness of the people who went to check the AC, leaving a door open to an underground room by the pool and putting my three years old son in huge danger. My stomach hurts when I think about that.