My boyfriend and I stayed at Mercedes Loft and to be honest, we were very disappointed. We are both shocked by the flood of positive reviews on this place.

To begin, Mercedes was not at the apartment when we arrived (although we arrived on time and had emailed her that morning as a reminder with no response). We had to use our expensive international phone plan to reach her, and then waited outside the apartment for another 15 minutes with our luggage.

The listing says AC is included. But after a hot summer night, we could not find it. We contacted Mercedes and we received a response (12 hrs later) that her husband would come install it. He did... but didn't attach it correctly and we woke up to a wet downstairs (where our luggage was) and a pair of my shoes were completely ruined.

Other grievances include:
- paper thin pillows
- limited hot water (barely enough for 2 quick showers)
-no soap in the apartment (who travels with hand soap?)

We are a young couple in our 20s and don't expect much out of our accommodations, especially at this low price. However, we felt the service/accommodations was so poor this review is necessary.

Positives:
Amazing location. There is a great cafe around the corner, a wine bar, and bodega convenience store. Walking distance to the beach, and best areas of Palma.

We enjoyed Palma and the location, but the apartment itself was a major negative to our experience.