You are actually staying in an apartments hotel residence. The apartment was comfortable and clean (except the floor, not well vacuumed). The receptionist present on the second half of the day was very lovely and helpful. There's a bus stop just outside of the hotel (to Pollença town/Palma or Pollença harbour/Alcudia). However, you're a bit outside of Puerto de Pollença so, if you don't take the bus, you have to walk along the main road (path in construction, not very safe) for around 15mn. Also, there's no basic things like dishwashing liquid, sponge or oil in the kitchen. And the residence is poorly sound insulated. The pictures on the ad are from a bigger apartment : we had one bedroom and 2 couch in the living room. It was perfect for the 2 of us but I won't recommend more than 3 people in this apartment. We didn't meet Miguel but he was available to answer our questions before our stay.