Mercedes was very accommodating and helpful. I think our expectation of a loft was different to what we found. The apartment is 2 steps down from the street with the sitting area and kitchen on the lower floor. The bedroom is up a flight of stairs on a mezzanine floor. There is very little natural light and obviously no view. There is also a slight smell of damp probably due to the lower ground position of the apartment.
On the positive side it is well situated for the old town and is quite well equipped.
Be aware that trying to find parking nearby is a complete nightmare and can take up to an hour. This is nothing to do with Mercedes or the apartment but is a big consideration if you are renting a car.