we arrived early and it wasn't a problem. this was our first self catering holiday so I admit we were a bit confused about what was included and what wasn't. all messages were answered swiftly and even when silly me couldn't get the cooker on Juan was over with in minutes. I absolutely love the area as this is our 4 th time in Majorca so we know what we want and where. it's a lovely place I recommend it. really quiet and peaceful. close to beach and shops. my son was in swimming pool every morning and evening. it almost felt like it was our swimming pool not a shared one. there is so much to explore in the area you will not get bored. but when you had enough you can return to a fabulous place and just be yourself. thank you for having us