Never ever again! This was by far the worst experience I had with Airbnb, receiving no support from the host nor Airbnb.
We booked a total of ten nights at Mia's finca. First, the contact was very friendly and always helpful. Everything was in order when we moved into the finca. However, after three nights we had no electricity or water due to technical problems with the emergency generator and not enough solar energy due to bad weather conditions. So we were sitting at five in the night with our one year old daughter in a pitch black house. In the end we had to leave the finca and since no alternative could be offered to us, find a new accommodation on our own with the promise of a 100% refund. With this budget we looked for a new accommodation, which was not easy at this time of year, as most hotels had already closed and we were looking for space for four people and a baby. So we lost a vacation day with searching, packing and moving. We found a vacation apartment on which we had to pay 180€ on top of what we originally paid for the finca. We were willing to pay that because we had no other option.
When it came to the clarification of the refund, however, the first three nights plus cleaning fee were deducted from us, so that we are now at a total surcharge of 560€ due to a situation that we as guests are not to blame. This is more than half the surcharge of the original travel price. When I sought help from Airbnb, I was only told that it was accommodating of the hosts to reimburse me for the unused nights in the finca. In my opinion, this is not accommodating but self-evident. Because I can not spend another week in an accommodation without electricity and water.
The travel agency ended up making all kinds of excuses and lies and was anything but accommodating. We tried to find a compromise by splitting the additional costs 50:50. But again, no willingness to compromise. Thus, we are left as guests who have not received the booked services, as the only lead bearers.
This experience with AIRBNB disappoints me very much. Especially that neither AIRBNB support nor the host were willing to find a common solution and leave us without help and support.
I cannot recommend this host and hope that no other guests will have to go through this experience.