We found the apartment easily and obtained keys from the very lovely neighbour upstairs. The apartment is very grand and spacious in a very good location for seeing the port. It is a little noisy in the evening and morning as it's above the restaurants and near the tram stop but ideal base for exploring the area. With no air conditioning it is very hot at night during high summer. There were no instructions on how to use the facilities and when we could not get the washing machine, dishwasher or hot water working we had to contact the neighbor who then called the host. Marco was very helpful on the phone and advised that the dishwasher was broken. However after the phone call we continued to try the washing machine and it did not work as there was no water. In the end I had to spend €20 on the launderette! We also had no hot water for our stay as the gas seemed to run out after one shower. We could not wash up or even hand wash clothes. Overall we came away feeling disappointed at the accommodation as we have stayed in many apartments in Port Soller for a similar price but with a much better standard of facilities.