Sadly a disappointing week in Villa Can Vista - that could so easily not have been.
1) Arrived at 5.30 pm and the cleaners had only just started cleaning the Villa (they had to clean 5 Villas that day - and Villa Can Vista was the last one!). Consequently, we were unable to get into the Villa until 8.30pm and they rushed the cleaning, and it was poor. Clumps of hair in bathrooms, smeary floors throughout the villa and terraces unswept. Poor. And a bad first impression
2) Being 5.30pm on Saturday, the office for EasyVillas was closed, and didn't open until Monday. So no one to talk to about this. Sent a message and was told that EasyVillas would look into it on Monday when the office opened. NO RESPONSE from EasyVillas - and no suggestion to get cleaners back into the Villa. Poor
3) The Villa is actually called Villa Can Gallardo (the sign on the gate) - but no one thought to tell us that. So we spent 30 mins driving around trying to find the Villa. Once gain, poor communication from EasyVillas
4) The Villa, despite having a pool, does not have pool towels. If a Villa has a pool, it should come with Pool towels. Was told that we could rent pool towels for Euro 7.5 each. Once again, poor service - was not told this before arriving at the Villa
5) The electricity system at the Villa was not able to cope with 6 air conditioning units being used at the same time. So the electricity went off 4 times in the first 2 hours at the house. If you have a villa of this size, then need to ensure that the electricity system can cope with electrical requirements. This is clearly a known problem as there are instructions on the fuse box about what to do to get the electricity back!
6) When messaged EasyVillas on Thursday to say how disappointed I was that they had not responded, the reply was that they had been really busy. Their response was to offer me a Euro 100 voucher of our next booking!
Given all of the above, there is no way that I would recommend anyone booking through EasyVillas. I know that things can go wrong with Villas - but the response from EasyVillas was poor & wholly in adequate. Would suggest that people think carefully before booking with EasyVillas again