Where do I begin…this place could be amazing! It has so much potential, the location is fabulous, just seconds from the beautiful sandy beach and a short walk to the best bars and restaurants in Puerto Pollensa. The complex itself is perfect and quiet, with just 8 apartments in total you often find that you have the lovely pool area all to yourselves. In our opinion this apartment is the best in the complex, it’s double patio doors open out into a lovely little terrace and straight onto the communal pool area, where the sun sets late in the evening. The bedrooms are a nice size and the sea can be seen from the rear first floor windows.
However, this apartment has been somewhat neglected over the years and on the whole is very tired and in need of a complete refurbishment. In addition, air conditioning is needed in both bedrooms as the heat becomes unbearable overnight in the hotter months (we came in August).
Both the bathrooms and the kitchen need to be replaced as they are old, tatty and tired looking. There is a drain issue in the ground floor toilet which causes a constant sewage smell. The shower curtain in the first floor shower room should be replaced with a screen as this constantly wraps around you when you are trying to shower.
The kitchen appliances are old and yellow and the whole of the kitchen cutlery, crockery, kitchen utensils and cooking equipment need to be thrown away and replaced - with IKEA just 45 minutes away this would not be costly at all.
On arrival we had a number of issues including dirty fans, stained yellow towels, poor quality bed linen (which did not cover the mattress), and stained, chipped toilet seats. However, our main issue was the cleanliness, despite the ‘enhanced clean’ service the host has committed to in accordance with Airbnb’s five step cleaning process, the apartment was dirty and our feet were black within an hour of walking around barefoot.
I reported the issues immediately that evening but did not hear back from the host until the following morning as they only operate in office hours - we found this extended response time to be an issue. Having reported the issues we advised the host that we were considering moving to a new apartment. To their credit they acted swiftly and addressed the issues raised, they also accepted that the apartment was dirty and the towels and linen were of poor quality. It was agreed that they would refund the fee for the first nights stay.
Overall, the response times from the host were poor and I was often left waiting for days before I received a reply, which was incredibly frustrating. The cleaning was also hit and miss throughout the two weeks, with some cleaners more thorough than others, on one occasion the cleaner didn’t clean upstairs at all and had to return the next day to finish the job.
Would we stay in this apartment again or recommend it to friends and family? In its current state - no. Should the entire apartment be refurbished - absolutely and we would be delighted to return should this be the case.
Please refurbish this apartment and make it great again so we can return 😊