Bartolome was very quick to respond to any questions that I had which was wonderful! I did not meet him but his directions for leaving and entering the apartment were very clear and concise which made it very simple. This was especially beneficial as we could enter the apartment without needing to meet Bartolome, as our flight got in very late. The apartment I stayed in was on the 5th floor so you must be physically fit to stay here. The locations was a definite bonus as it was close to all of the central attractions. The apartment is stocked with necessary things such as a washing machine, iron, hair dryer, etc. It could, however, have been a bit cleaner, the apartment is a bit worn out. Overall, our stay was very nice and Bartolome was very kind and easy to contact.