We had never met such an arrogant and unhelpful host. Even before our arrival when I asked her if the air conditioning (not placed in the bedroom) in the apartment works efficiently to cool down the bedroom (temperatures in Mallorca in summer are over 30 degrees so the efficient air conditioning is absolutely necessary) as the previous host complained a lot about this issue, the host replied that if I am in doubt, I´d better cancel the reservation, but then said the air-conditioning is working well and is strong enough to cool down the bedroom as well. That was the day before our journey to the destination..So of course it is not convenient at all or even possible to get appropriate replacement apartment instead at that time in the highest season at last minute..To spend nights in the bedroom was horrible as the temperature there was 31 degree at night and of course we couldn´t sleep
in such conditions. The air conditioning is placed 11 metres away from the bedroom and is very weak, can cool down well just the space of 4 metres around. When we complained to the host she said again: "move out" and
didn´t care at all if we were satisfied or not in the apartment. Actually the host stopped communicating with us. As dealing with this host was hopeless and very unpleasant we contacted Airbnb to solve the problem of absolutely insufficient/very weak air conditioning, Airbnb didn´t help us at all and defended the host and just believed the host, who claimed repeatedly the air conditioning is working well and is strong enough...however neither the host Daniela nor any representative of Airbnb came to the apartment to check and try to solve the problem. When we contacted Airbnb about this issue again, they actually ignored us and "closed" this case as solved..The stay in the apartment was very uncomfortable especially at night as we couldn´t sleep because of the big heat. To sum up, we have been so disappointed as the host as well as Airbnb absolutely didn´t care about this significant incovenience, low comfort in the apartment. We didn´t feel as customers who paid for the services which we were using. We don´t recommend this apartment and the host because of the indecent, arrogant behaviour of the host Daniela. It is ridiculous when you know that she is marked as
"a superhost"..