Just retuned from 10 days at Villa Siller. As a positive, the villa is in a really nice peaceful location approx 20mins walk from the port, not overlooked and with beautiful views of the mountains all around. The pool is nice (if a little too chlorinated) and there is a good sized garden. The decor is very traditional Mallorcan and a little old fashioned but fine. The beds are quite hard and do be aware the air conditioning is timed and only in 2 of the 3 bedrooms plus living room (the kids bunk room has a fan). The timings are restrictive and it should be up to the guests to control this. Especially when it’s very hot and you have children who need to nap at different times!
One thing we found very disappointing was the lack of any essentials on our arrival. No welcome pack, friendly note or even a bottle of water! When arriving at 8pm with 3 tired kids this is not acceptable. We had to buy everything from washing up liquid to dishwasher tabs, oil , salt, pepper etc. My brother rented the villa opposite which was bigger, more modern and cheaper and they provided all essentials and even a bottle of wine.
The house is rented by a local agency (Dickinson Villas) and we found communication with them difficult. They have an online platform you have to submit booking details into as well as via Airbnb but my messages weren’t received so something is not working there.
When they did not provide a cot despite me emailing them to check it was there, they responded by telling me they hadn’t received the request and accusing me of not informing them of my children’s ages (which I had!).
Anyway, I’m sure if the house had been privately let by owners who genuinely cared , it would have been a more positive experience. When paying over 3.5k euros, it’s fair to expect better service and a more generous host.
Hopefully this can be improved for visitors in the future.