Estancia decepcionante.
Llegamos el sábado a las 15 pm, la piscina estaba muy sucia, agua turbia y el fondo lleno de tierra, la propietaria nos asegura que el limpiafondos está conectado y en un par de horas estará la piscina limpia. Además la televisión no sintoniza canales españoles, en la cocina la vitrocerámica solo funcionan dos fogones de cinco, el jardín está muy descuidado y la limpieza de la casa deja mucho que desear. El techo de una de las habitaciones se está cayendo debido a la humedad. El domingo por la mañana la piscina sigue igual, la propietaria nos envía un chico que no puede solucionar el problema y nos asegura que el lunes acudirán profesionales a limpiar la piscina. El lunes por la mañana viene una empresa para la limpieza de la piscina y nos dicen que no habían visto nunca una piscina en tan malas condiciones y que ello se debe a que no la han limpiado desde el verano pasado. Se necesitan más de 24 horas de trabajo para dejar adecentada la piscina, hasta el martes por la tarde no podemos hacer uso de ella. La propietaria, ante nuestras quejas nos dice que no es responsabilidad suya!!!! En una estancia de seis días estamos más de tres sin poder usar la piscina.
En conclusión, villa publicitada como de lujo que no llega a casa del montón y su gran atractivo, la piscina, sin poder usarla más de la mitad de nuestra estancia.
We had a very disappointing stay.
We arrived on saturday at 15pm, when we got into the villa, first thing we saw was the pool, was very very dirty,cloudy waterand the bottom of the pool was full of sand and dirt.
The owner assured us, that with the cleaning robot, the pool would be ready in a few hours. (Not at all)
TV had no Spanish channels, the ceramic hob had only 2 out of 5 stoves working, garden was untidy, and the overall cleanliness of the house was not the best.
One of the five rooms advertised was unserviceable, the roof ceiling had fall down do to the moisture in the room.
On sunday we call the owner of the villa to complain about the pool ( was still dirty) she came to try to solve it, no succes, promising us that next day the problem would be solved.
Monday morning a guy comes and starts cleaning the pool, realising that the pool robot was not working, and after a couple of hours trying to clean the water, he realised it was not possible for him, so he called a professional pool cleaning company, the new guy told us he had never seen a pool that dirty, and probably it wasn’t clean since last year.
After 24h working on the pool, we were able to use the pool on tuesday at 19pm.
After complaining again to the owner for not being able to use the pool for almost 4 days, she says to us, that is not her responsability.
Conclusion, the villa was advertised as a luxury one, but was not even close to luxury, and the only reason why we decided to book that villa was the pool we were not able to use half of our holidays.