72b Sofia
Let’s start with the positives, the view from the apartment is stunning - that’s if you don’t mind two huge cranes to the left and one to the right. Each time the crane moves an alarm goes off - I would say the building work has another 6 to 12 months to go.
Steps to apartment are ridiculously steep, so if you struggle up and down steps I wouldn’t recommend.
Before coming to this apartment I noticed some feedback from Dana about the quality of the ‘luxury’ apartments with regards to stained sheets etc which I highlighted to Stefan that I was concerned about - his response was that’s someone’s opinion (I have the message back if anyone wants to see it) so I thought well if I’ve highlighted it surely they’d double check but ‘no’ when we arrived I checked all the pillows and underneath the pillow cases they where all stained ‘every pillow’ for me I just think that is so unclean - to be fair the guy came out straight away to change them all. We where pretty tired as we’d been up since 3am for an early flight.
Next day bathroom clearly hadn’t been cleaned properly, black hairs on floor and a used contact lense, I am blonde and don’t use contact lenses. The area outside hadn’t been mopped or the little side tables. We come to
Mallorca a lot and we know the rain can
leave red sand residues it was not this it just hadn’t been mopped or wiped following last guests.
Side tables in main bedroom not wiped you could see the persons previous glass mark.
Other issues include:
Loo role holder falling off wall
Sink tap very lose
Shower unit - all around edges mould an bits breaking off
Plaster falling off corners of wall in small bedroom
Light in main bedroom half hanging off
Drips of food down kitchen units
All touch pots hadn’t been wiped, fridge, door handles
Health & Safety Hazards - shower cubicle - one of the tall glass edges is not attached properly so each time you open the shower door it’s at risk of falling on you - see video
Raised these to Stefan he told me that he’s not based on the island so to contact Peter the owner or the facility chap.
Facility chap said to speak to Peter or Stefan. The facility manager seemed to think that none of these where big issues - depends what you expect when you pay nearly £2000 for a week.
The facility guy did come out and sort all these issues but quite frankly it was way too late for me. It should not take a guest to highlight all these issues for them to be sorted at our inconvenience during our stay.
Peter basically said you have two options - we’ll try and sort or you can leave - no apology
I asked would he refund the money if we left - the answer was of course no.
The apartment as per Dana’s feed back that the apartments are in desperate need of upgrading is spot on I can’t say for the other apartments but I assume they are the same - the biggest aspect for me was turning up to my holiday and the apartment hadn’t been cleaned properly which is unacceptable.
Peter - I understand you own the apartments. How would you feel if you paid for your holiday and on arrival you found that all the pillows where stained and it hadn’t been cleaned properly?
We left 3 days early to stay in a hotel.
I have stayed at 3 other places on air bnb and my feedback is excellent on how we treat people’s places and the condition of the other places we have stayed has been exceptional,
there is no excuse for a slap dash cleaning job. You want to arrive to your holiday destination feeling like no one else has been there.
We also have a lodge in the Lake District that we rent out and we know customer experience is key and above all cleanliness.
The attitude of Peter the owner was just rude.