We were emailed coordinates that were about a mile away from the apartment. On the email it listed the property on Calle de Faro, this is not correct it is on Carraterra Far. I only found this out by walking around for an hour. I rang the number for help and the woman hung up on me and wouldn’t return my call.
We had a massive storm whilst we were there. Water seeped in from the main window. It soaked my bag that had my clothes in. The heating advertised did not work it just blew cold air out. The bed sheets smelt very fusty.
The view from the apartment was breathtaking. The apartment itself was really nice and spacious. The main issue was the communication and incorrect address, which is not what you want when you arrive.
I have emailed the host and they have told me that they have been to the property and the heating and window are all fine they said the address was correct even after I had sent them a screen shot of the email with the incorrect details. The way that they have handled this is awful, the fact that the woman hung up and wouldn’t return my call leaving me stranded was disgusting.
We travel to Mallorca 4 or 5 times a year. We are used to dealing with Airbnb and we used to live in Mallorca.