We arrived 14th August. We were promised that luggage drop was possible, but IPM never contacted us even though I wrote them about this on three different occasitions. I was simply told, that IPM had contacted the owner, but that he didn’t respond. IPM has later told me, that they can't gurantee luggage drop off, when there are many check ins on the same day. Which seems strage, since this would have been the private owners job to to - also we weren't warned about this prior to arrrival - it just says in their listing that you can drop off luggage prior to check in.
We arrived at the house, where we were supposed to be greeted by the owner, the owner was not at the house, even though we were told to be at the house 16.00. We were promised that the host would greet us. We had to call IPM, who tried to contact the owner of the house for 45 minutes, while my family and I just stood there in 40 degrees. After 45 minutes, they had gotten a hold of the owner who could provide the code to a key box, that was on the house...
The owner actually showed up later on that day, only to claim a deposit and tourist tax. The owner barely spoke English, even though it says on air bnb.
I asked for a receipt for the deposit (300 euros) and tourist tax (additional 100 euros) and he didn’t understand me or why I wanted a receipt for the deposit or for the payment of the tourist tax.
The owner gave no introduction or information.
Furthermore the house does not live up to the description in the listing or the pictures. The sunbeds are dirty, the little pond in the garden is drained from water and there is a dead plant inside the dry pond. There is also som kind of trash/excess piping lying around in the yard, and some trash in general. The pool has not been cleaned in a long time, there is so much sand and dirt at the bottom.
The house has also not been cleaned properly. Even the kitchen is not clean, and definitely not to a Covid-19 standard. The kitchen drawers with cutlery is dirty and there are crumbs everywhere. This is completely unacceptable. There are even old smashed mosquitoes on the walls.
We were promised that the kitchen was fully equipped. But the 2 pans are so old, that the Teflon is coming off if you use it - this is so unhealthy. There aren’t any glasses, and only two wine glasses. There are no knives to cut anything in cooking preparation! The plates are the cheapest and thinnest. In general the kitchen appliances are so old, that it’s unsanitary to use.
The drying rack next to the kitchen sink is missing the bottom half. The drawer in the fridge is completely broken, also the door-rack in the fridge is broken.
In the bedrooms, the beds are so old, that you can feel every sprain, and parts of the wood under the matresses have been taped to the frame after being broken.
The pillows have not been washed in a very long time. The curtain is missing a curtain ring in one of the rooms. There is also a weird metal rack for hanging clothes in one of the rooms, the rack is old and not pictured in the listing.
The door to the outdoor kitchen is also broken, and the door can only close, if you lock it with a key.
We were promised cooking essentials like salt, pepper and oil - but there wasn't anything. When we asked about this, they said it was due to covid, which is fair, but they could at least update the listing.
There weren't any bags for trash. And furthermore the trash has to be driven all the way to Inca for disposal. You can't walk, so you have to drive the trash everyday - no big bin to collect.
There is no extra toilet paper and not even handsoap in the bathroom, which there was supposed to be according to the description.
The upstairs bathroom is not functioning correctly. If the shower is used, there is water everywhere, and the shower curtain is filthy. We ended up only using the two bathrooms downstairs even though we are 6 people.
We rented this house through ideal Mallorca property because we figured that it was safer and more quality proved than directly from private house owners, but we have been tricked, and IPM have mislead us. We paid 2.000 euros for a week at this house, which was supposed to be a lot better! This house is much lower than standard.
If I had known that the quality of the house was so bad I would not have booked it. It is completely shameful that theyhave described the house as “an oasis”, this is so misleading.
I have spent so much money on buying essentials for the time in this house… and I have been forced to eat at restaurant because it is unsanitary to prepare, cook and eat food in this house.
Apparently I made a big mistake by wirting all of these thing on thursday after arriving on a saturday, yes this was late in the process, but I was trying to enjoy my holiday in some way. When I contacted IPM, they belittled the problem and pretty much said "whatever if the sunbeds are a little drity and you are missing some things". They also claimed, that if I had writtten them on the same day that I had arrived, that they would have fixed everything within an hour. I can't actually believe, that that would even have been possible....
I asked them for compensation, but they are ignoring my messages.
Don't rent this house, or any house from IPM.