I didn't get to meet Tim, rather a lovely friend. Communication though was easy and prompt. The location is fantastic. Right on the cathedral doorstep but really quiet and private. I had 3 nights to myself there and it was perfect. Comfortable bed and pillows. Bathroom is great. And the balconies are just awesome. As always with old buildings, no lift and 4th floor, in case you have challenges in this regard. Highly recommended