The results from Airbnb and my host VitaSol are disappointing!
Background: unfortunately I had a double booking and with the help of Airbnb and numerous calls and emails I was fortunate enough to be able to cancel my double booking and only pay one more, but this took a lot of effort and strength and I am also disappointed with the customer service from Airbnb!
host: yes the pictures look better than in reality this is aptly true! the furnishings were worn and partly broken the communication with my host wasn't given through airbnb they didn't answer any of my problems or questions. I wonder why they then offer accommodation through Airbnb. In addition, I was not aware that the location is totally in the party district and even the host tolerates that it will be celebrated and partied loudly into the night. Unfortunately I could not expect a partial refund from my host and Airbnb does not support me in this direction either. I am very disappointed in everything!