I am using airbnb happily since years, but unfortunately, this was my first real bad experience with a "host". Airbnb was very engaged to help and compensate us. Very great service, thank you very much.
+ place has a great location near beach and Palma
+ big space, generally nice pool area and bbq, but in dear need of renovation
- bad communication: did not give us information on check-in until we had paid ecotax over airbnb complaint which did not work / called them 8x to sort things out but did not pick up once / after complaints over noise and moldy mattresses, we did not get an answer or any sort of help from them. Airbnb had to step in and managed to get us ~30% of our money back - Thank you!
- the mattresses are very MOLDY! this is a health hazard which we complained about but did not get any help or compensation from them
- There is a massive construction site right next to it (building a big hotel) with heavy machinery. Mon-Sat from 7am to 8pm over 70 decibel. As we wanted to work from the place I had specifically asked before booking if that is possible there, but they did not tell me anything about this situation. It was impossible to concentrate or even think about a call, not to mention relaxing.
- The place hasn't seen any renovation for at least 15y. Not a single door or window works properly, there are stains everywhere on furniture, bed walls (e.g. tons of crushed moskitos incl. blood on walls and ceiling) / pool was dirty / cutlery and glasses were dirty / you have to buy everything from salt to toilet paper
We highly recommend staying away from booking with YourHouse. Not a real host but a 3rd party that manages airbnbs for owners, therefore limited oversight on properties/cleanliness etc. Each interaction with them was unprofessional and not customer friendly at all. It is ok if sth is not right with a stay, but then at least talk to the clients to figure things out and compensate them, instead of lying and ghosting them. This place esp. needs a proper renovation so guests can start enjoying it again.