The good parts first. Location is absolutely amazing. Right in middle of harbour and cathedral and the main bus station. Lots of lovely little bakery’s to have breakfast. Costing app €8 for 2 people. A visit to the market 5 minutes away is a must. Here you can eat very cheaply and really mix with the locals. We also went to caves of drach using bus 412 at 10.15am from intermodal train/bus station which is 8 mins walk from apartment. So no need to use guided tours. The caves are absolutely beautiful and well worth a visit. The apartment is very basic. With an overwhelming smell of damp when you arrive. The place is bare of character. WiFi is very poor and for our entire stay we had no access. We contacted host who did try help. We also contacted host to request more pillow as only 2 flat pillows in apartment. We were told to take pillows if sofa to use. These were like concrete and not suitable to sleep on. Host only leaves 2 towels. And guests are expected to wash and dry these and purchase detergent. There is no toiletries at apartment only toilet paper. No water was left for our late arrival in evening or even a welcome gesture of a small snack. Till we could get to a store next morning. For price we paid I expected so much more. We have stayed in cheaper air bb and had a much nicer service from hosts. You arrive at apartment to nothing. Just a key hold. Like other reviews this could be so much better. We did leave some maps and tourist info for new guests. Hopefully the cleaner did not throw away. Overall We would not recommend and we would not return to Mercedes apartment. It’s overpriced and lacks charm and a personal service from hosts. We loved Palma however and have already booked our return flights to come back in April.