My kids (8 & 6) loved the place! But…
We had a number of issues with this property, however, the property manager Dolores was always prompt with her responses and helped to try to resolve them. Unfortunately we only ever received automated messages from Belvilla.
1) the photos do not represent our rental. The canopy on the gazebo is now plastic fruit netting, with gaps and rusty hooks.
2) the pool, large outdoor table, bbq, table tennis and laundry facilities are ALL SHARED with a much larger property. The large table and bbq pictured are part of the large/main property. It is not at all clear how this would be ‘shared’ with other guests in the 2bed rental.
3) the dishwasher and washing machine were both out of order, and had to be replaced.
4) the pool itself, as described in another review, was murky on arrival. We were unable to use the pool on one day. After this was reported and remediated the pool improved significantly over the next few days.
5) we had a number of other issues, some fixed, some not, including poor and intermittent Wifi, non working satellite tv (provided with Chromecast as fix, but not great with poor Wifi), no tea towels or oven gloves, no cutting knives/oven trays - replacements given, non-working second shower/toilet - shower fixed. Grit from taps - well refilled.
Positives
1) Dolores was helpful, and tried to fix things as I reported them.
2) just outside Manacor, with easy access to shops, bars, market, etc. about 8 mins drive from Nadal Academy. Has a track road from the main road which is rocky, similar to other Mallorca properties I’ve visited, but not suitable for cycling up to the door.
3) Beautiful quiet property out in the countryside. Lovely views across the valley from the pool.
4) the large table and bbq are lovely, and would be great for hosting dinners.
Most of the negatives are fixable, or could have been thought through better eg by having trial guests. I hope it continues to improve as it is a lovely spot.