Communication: clear, timely and friendly.
Check in: our hosts made us feel extremely welcome, we were provided with an upgrade and a welcome drink on arrival.
Food: we had dinner, lunch and breakfast at Ten and without exception the food was incredible. Local ingredients, local wine and great service. By far the best food we had for our entire trip in Mallorca (and most other dinners we have had!).
Facilities/amenities: our room was stunning with so many beautiful touches - it was genuine 5* accommodation. The pool area was relaxing, pristine and again had so many little touches that made it all feel very special (especially the upper terrace area).
Local area: Ten was located within just a few minutes of a lovely square with bars and restaurants (and ice creams!).
Service: Every member of the Ten team went above and beyond to make our stay unforgettable, paying particular attention to my partners birthday which was really thoughtful. We will be returning to see see John, Jo and the team.