I do not know where to start with this nightmare. Firstly, users should be aware that Mariana & Marina are NOT private hosts but represent the holiday home agency Villamar which rent out other property owners’ houses.
They have made a reimbursement claim towards us for cleaning that should have been included, using only Spanish in their communication around this claim knowing we do not speak Spanish. From a rough translation they make assumptions about us as people and our personas which simply aren’t true which is horrifying and hurtful. I have never been met with such terrible assumptions about myself from any service provider before. It’s truly terrifying that hosts can be allowed to rent a house to us with no information beforehand about specific expectations or requests and afterwards claiming extra money for things you had no idea you were responsible for.
The house was OK but the interior and exterior was old, cheap and worn. The beds are horribly uncomfortable and they do not appreciate that guests use the AC. Outside some of the sunbeds are broken and big parasols are unfixed in a base cheaply constructed of a small plastic bucket of concrete making them wobbly and prone to blow away. This happened to us after we left and one parasol was blown in the pool which the host wanted us to reimburse. Guests are apparently responsible for the wind 💁🏻.
Anybody (still) thinking of renting from this host should double and triple check what is and what is not included in the price and get it in writing. Once at the property guests should go trough every bit of the interior and exterior and report (in writing) if anything is broken or could potentially be broken. You cannot feel safe with this host!!