The Airbnb itself was really nice, except for the broken AC.
My friends and I had a great time in Palma and loved the location. Super close to a bunch of restaurants and taxi stands/ easy to get around the island. The Airbnb was beautifully decorated and very homey.
The second we entered the airbnb, it was extremely hot. We just got back from Mallorca (late June and it was approx 30 degrees Celsius in the days - AC is a necessity). We spoke to the host immediately and they ensured us that it would be fixed the next morning and offered us a refund for the first night, as they agreed the BNB wasn’t livable without AC at this time of the year. Some people came to fix the AC and unfortunately it did take all day (it was fixed by 6pm) which was a hassle for us and we did have to leave the apartment with the people who were fixing the AC (which wasn’t ideal for us and we would have rather not left our belongings without us there). Nothing happened in regards to our belongings but it wasn’t an ideal situation.
On the day before we left, I reached back out to the host as the conversation we had about the refund was over the phone and we wanted to ensure that we got our refund from the first night. This is the main part that was frustrating for us as the host told us to reach out to Airbnb to get the refund and after doing so, Airbnb instructed us to reach out to the host for the refund. We ran back and forth in circles until we received the refund for the first night finally.
Overall the Airbnb itself was great! I would definitely make sure to ask if the AC is working BEFORE you check in (as the hosts said it broke the morning we came in however we weren’t notified). The logistical hassle for getting a refund wasn’t ideal but we are appreciative to have received it. Thanks !