First let's talk about the place. It was excellent all around. Fantastic location right in the heart of the old town. Spacious living area with a super cute windowed balcony overlooking the nearby square with bustling activity (but never too loud).
Everything was sparkling clean and there was plenty of everything needed in stock.
Second let's talk about the host. Mercedes started things off great by staying up late to make sure we got in via the self check in process when we got in very late. She provided recommendations for good local shops or restaurants and was very quick to respond to any questions.
Then she took hosting to another level. We were staying right in the middle of the Coronavirus explosion which was incredibly stressful. When we arrived, things were still relatively quiet but by the time we were getting close to our departure things were near panic. Mercedes reached out to us without even the need to ask her for help. She provided extra details about potential airport closings which could have left us stranded on the island. She reached out to personal contacts in the cruise and airline industry for word on what was happening and was in constant contact with us while we were doing everything we could to scramble to leave.
In short, she went well above and beyond what I would have ever expected of an Airbnb host and she did so during a very trying time. Can't say enough about Mercedes from our experience.