This is a tricky review to write because the house has the potential to be a five-star rental since it really is beautiful and spacious. I have used Airbnb quite a few times and never given a bad review. However, on our second day in the house, there was a rat in the pool and that evening we watched a fair number of them crawl over the fence and into holes under the pool. But they were outside and we didn't think there were any rodents in the house.
Then we saw mice in the kitchen. They crawled out of an electrical socket that the Villas for Rent employee told us sometimes randomly shorts. This was clearly because of the mice. I texted and then called the host to say that we did not want to stay there and he told us there was nothing he could do and that this was normal and there were only mice on the ground floor and since the bedrooms were upstairs this shouldn't be a problem.
I argued until he said that someone would be there the next day at 8:00 am. No one showed up and he did not answer when I called, so at 9:00 we finally resorted to calling Airbnb. We had to send them photos and videos of the rodents and they agreed that the issue was serious. The managed to get a hold of the host company who then offered to move us to a different rental. We agreed to this, but when we arrived there were still guests in the home, which was awkward for both parties.
The host then told us to come back in the evening and when I asked for some sort of refund since we had to spend a day living out of our car, he didn't seem to understand how inappropriate and unprofessional the whole situation was. Airbnb managed to get us a 50% refund on one night.
I feel like the owners of this home should know how poorly Villas for Rent is managing their property and hope that they can take care of the rodent issue and think about finding a new agency to manage their property since the house is really stunning. It is definitely not ok to be renting out a home with a rodent issue, though.