We have had a wonderful vacation in the M&M house in Cala Romantica. It is a lovely house, with all you need and the beach 5 min walking distance. We would love to come back again. However, there were a few things that made our stay a bit “funny”. We rented the house for 10 days, and the first 3 days we were fully enjoying it.
On the 4th day we were told by the host not to use the pool. Mallorca suffered during these days stormy weather which affected the beaches nearby (closed with red flag) and the hygiene of the pool, it was not safe to swim, so it was closed from Friday afternoon until Monday. That meant that no pool during the weekend, but since the place was lovely we were happy anyways😊. We like to think we are good guests, and therefore, we contacted the host. In this case we called Toni. We wanted to know exactly what happened with the pool and if after Monday we could safely use it (we have a 2-year-old + I am pregnant). We also thought they will offer us compensation, not money necessarily. Our surprise was that they didn´t feel responsible for the unfortunate situation with the pool as they claimed it is a community pool. Then, we started to feel neglected and immediately contacted Airbnb to explain the situation. The thing got worse when on Monday, the pool keeper came and told us we could NOT use it until further notice. After talking to him and some owners of the place we came to know that the pool had a poor maintenance for a long time and the storms were the last straw that broke the camel's back.
Meanwhile, inside the house the downstairs toilette stopped working and so did the WiFi. Regarding the later, WiFi is limited - sim card. We got almost 2 days without WiFi because the amount of GB run out during our stay. The host said WiFi is not for watching e.g. Netflix, just Whatsapp and similar, even though there is a smart TV and Chromecast in tha house 😉. So be aware if you entertain your kid in the morning and watch shows in the evening like us…2 days later both things were fixed. Also, this was reported and documented via Airbnb.
Our overall feeling is that the property was not properly checked before being rented. We were in good communication with Maria, the caretaker of the house. She did a very good job trying to be as nice as possible considering our situation and we aligned with her regarding the status of the house prior to leave. We got refunded 25% per night affected, 7 nights in total.