Host did not leave the keys to the property. They left a family, with a 6 month old baby homeless. I had nowhere to feed or change my child. I had to rely on the good will of restaurants and shops. We walked round for hours waiting to hear from the host. Their out of hours systems are broken. I called so many emergency/out of hours numbers and messaged the host and no response. First time we heard from the host was Monday (over 24 hours later). No apology. No compensation. There are no excuses. Appalling customer service and experience. The host should not be trading if they can’t provide a 24/7 service. Leaving the keys is a basic which they can’t even get right. Holidaymakers should avoid this villa(s) at all costs. We ended up having to go to the British press and AirBnB via Twitter to get a response from the host. We had to pay out of our own pocket for a hotel and await a refund for the villa we’d booked for a week. It was extremely distressing especially have a child with you, with no access to basic facilities. I can’t stress enough please avoid.