*MUST READ* Honest review, nice spacious villa but let down by host/management. We enjoyed our stay but it was over shadowed when we returned home. When we arrived we were really happy with the villa and excited for our weeks stay.
Pros- quite location, good size bedrooms, spacious villa.
Cons- 2km walk to the beginning of the beach which is quite a strenuous walk up and down hill. (Taxi’s are very unreliable, we often called a taxi and they would never turn up. They only have 1 taxi firm on the island)
The villa is advertised for 6 people however there were only 5 sun beds, and the 5th was broken.
There was no pool cover so every morning and afternoon we had to spend time cleaning the pool as trees overhang the pool area- the filter also stopped working which made this worse
The shower head holder in the upstairs bathroom was broken so we had to hold it whilst showering.
The flush in the upstairs bathroom broke a couple of days into our stay.
One of the light switches in the downstairs bedroom didn’t work.
The was no manual for the villa. Normally we would expect a instruction booklet, eg how to work the air con, washing machine and other amenities that were available to us. Also local knowledge would have been useful!
Upon leaving the villa we thoroughly cleaned throughout (even hoovered, stripped the beds and left the bed laundry along with used towels in a pile in the bathroom ready for house cleaner) what you would expect? We also collected all our rubbish and tied in black sacks and stored ready for the cleaner to dispose of, along with our recycling which we collected in a washing basket. I will point out here that there was no instruction for us to dispose of rubbish, or when bin day was (perhaps this would be useful in a villa manual?) which is why we tidied the rubbish and left securely tied in black sacks in the kitchen. We checked out the villa at 8am, 2 hours earlier that requested.
We we’re greeted with a email when we got home telling us that we were being fined €150 euro from our DAMAGE DEPOSIT. I will now point out that this deposit we paid was €300 to ‘Mallorca Villa Select’ which we have since learned is a breach of air bnb’s conditions as they should not have asked for a payment outside the air bnb platform. We had no choice but to pay this damage deposit as we were only given access to the key safe code once they had received this. The host/management state that we are being fined an extra cleaning charge out of our damage deposit because of the state the villa was left in. They have falsified photos stating that we left rubbish and laundry all around the villa and cigarette butts outside. This is categorically incorrect. We disputed this as we only left black sacks for their disposal and what else were we supposed to do with our laundry? There were no instructions on what to do with rubbish or laundry otherwise we would have happily followed them. I disputed the fact that this is actually a damage deposit and we have caused no damage to the property, in which they replied that because we left rubbish sacks it caused ants which caused damage. (They must have a different breed of ants to what we’re used to in the UK).
I have since raised this with air bnb who have agreed that they should not have taken any money outside the air bnb platform therefore it has been escalated to a specialist team who I am waiting to hear back from.
So in summary, don’t set your expectations for this villa to high, be prepared to walk 2km to dispose of all your rubbish in the communal bins, figure out the aircon, don’t rely on taxi’s and DEFINITELY DO NOT PAY MALLORCA VILLA SELECT A DEPOSIT this should only be done via air bnb.
In our opinion we feel let down by the host and management. We hate to think that they are using this ‘damage deposit’ as a way to re compensate what they have lost during the pandemic but we can’t help but think this. A real disappointment.