Didn’t get the apartment I rented was told a week or two before I left there was problems. I had to have another one that was cheaper because a family wanted it? Strange after I booked in months and months in advance. Was told I needed to move for a family that didn’t turn up?! Was a lot of trouble getting the money back and had to spend days with her some trying to get it. Was told that she had done me favour, and wasn’t making any money off me which again was not ok to say I didn’t ask to be moved I didn’t ask for the amount of money I got back so didn’t need a guilt trip it was really un called for and passive aggressive. I was asked to handover more money before getting it back for the government, again no clue and no idea why she was asking me for more money, people should be made aware of before coming as that would make it a lot easier for her to get off people, my partner didn’t bring cash and I didn’t bring to much cash either. The owner speaks no English and shouts at you when you can’t understand and it’s extremely unpleasant and very intense, she made me cry as it was extremely frustrating when you don’t speak Spanish and your being shouted at because you don’t understand. Really unfair. Place is really pretty and you can tell she works hard but pool was dirty so didn’t use.