Too hot to enjoy staying inside this otherwise gorgeous villa
This is a beautiful villa with lots of amenities, comfortably fits 2 families and is walking distance to the center of Pollenca with plenty of good restaurants. At our arrival, we found a welcoming note on the fridge with few essentials and wine+beer inside
Unfortunately, we were not able to enjoy the stay due to the lack of air-conditioning. First of all, despite written reassurances about A/C in “every room”, there is no A/C anywhere on the main floor, thus making it unbearable to spend any quality time there. And forget about cooking, which we were counting on as we have kids of young age. In addition, the A/C in the bedrooms is “timed”, meaning that cool air is only available for a few hours, not even through the whole night. This villa mentioned “air conditioning” as a feature, not “partial air-conditioning” that does not properly cool!
Communicating with Dickinson was not easy. First, they are not available on a weekend (only emergencies) and only during working hours. So, if you check in on a weekend and find problems (as we did, such as A/C and also ants), you need to wait till Monday, losing 2 days. In addition, they did not even properly answer our proposal to turn the A/C properly on for a supplementary payment
Cleaning also left much to be desired. At the first glance, the property looked clean, however later we realized that all bathroom features are covered and clogged with calcium (so easy to clean), and there is a ton of dust under the beds, leaving us wondering how well the rest is cleaned
Overall we felt paid a lot of money for a place we could not enjoy