We've stayed in a lot of Airbnbs over the years and didn't have a great experience under Antonia's management, particularly given the higher price (despite a 20 euro a day discount from Antonia). To be clear, Antonia is a property manager, not the apartment owner as some other reviews suggested. Be aware she will also ask you to manage all communications through SMS, rather than Airbnb so there is no record on Airbnb.
The apartment is lovely, the location is excellent and the check in was smooth (though she surprised us with a 30 euros cash only charge for the "eco tax" - we stayed in two other Airbnbs on Mallorca and both of them just took this from the overall fee), but the issues were:
1. Complete lack of instructions on how anything works. Not clear for example that you need to stand on a chair in the living room in order to turn on the fan. Or that you need to twist the knob in the bedroom without a button to get the fan on and pull the chain on the fan. Or that the outside lights turn on automatically at night so it fills the second bedroom with light and there is no way to turn them off (that we were aware of). Also needed to work out where to find the wifi password (hidden on the bottom of the router). The list goes on. T.V. didn’t work initially (just a couple of german channels) and no instructions on how to fix it. We had to work out how to plug in the antenna and change the tv settings so channels worked. We also weren't told the code for the lock box for when we left. This is a very basic expectation of an Airbnb and should have been communicated either digitally or with printed instructions in the Airbnb.
2. Amenities lacking. No pegs for clothes line. Many things in kitchen broken - coffee machine (stopped working), kettle (kept boiling and didn't turn off), dishwasher (filled with water). No dishes for the oven. When we asked for them to be fixed Antonia told us "most people don’t use the kitchen much"! To her credit, she did replace the kettle and coffee machine and organise for a plumber to fix the washing machine, but it was done in a very accusatory way ("this has never happened before, we checked everything before you moved in"). The bed while comfortable also creaked considerably.
3. Terrible smell coming from the ensuite bathroom to the main bedroom.
4. Ultimately the above issues would've been acceptable had Antonia not then acted as though we were problematic guests, both through the way she spoke to us and her text messages. We have stayed in many Airbnb's and issues are inevitable but so long as the property manager treats us with respect and tries to find a solution, we've always overlooked issues like this.
Hopefully by writing this review these issues are resolved for future guests.
As I say, the apartment is lovely, perhaps the best in the area, but the management wasn't of the same calibre.