Sara has been responsive until I arrived at her place, when I saw the state of the property I had to contact Sara immediately to complain about the condition and cleanliness of her place, the place looks nothing like in the photos. Upon arriving at the house, I was advised to use the security box to get the keys, the box wasn’t working properly, it has taken several attempts to get the key. When I opened the main door I could not believe but it was impossible to get into her place, the stairs have missing tiles, it is impossible to get the suitcases upstairs. If you travel alone with so many suitcases or a family, my advice is to avoid this place. Sara has sent get son to help with the luggage,. When I walked in I could not believe what has just happened, I could not believe how I have been cheated, it has left me completely speechless. The house looks nothing like in the photos. There is a damp on the walls, on the terrace and inside of the house mainly the kitchen and the seating area, the furniture are old, broken and some of them are missing ( nothing like it has been presented on Airbnb) the sofa is shabby, some parts have been replaced with completely different parts from another sofa, missing piano, the kitchen looks completely different than in the photo, grey old rundown furniture with extremely filthy cupboards full of old food, the kitchen equipment is very old. I couldn’t touch anything the cupboards were covered with oil, the doors in the house were very sticky, dirty literally black, the bathroom was smelly, the place is very dark, extremely dirty and run-down with a musty smell.
The terrace: patchy walls ( damp ) unfinished building work. An old furniture with missing padding, very depressing dark terrace ( nothing like in the photos) Sara has refused to listen to my concerns she has become very defensive. Her response was to contact Airbnb and I’ve been told she will write a bad review about me ( which is absolutely fine ) then she kept sending messages asking me to cancel my reservation ASAP. I’ve paid what I was asked to pay, I have received no apologies from Sara, she wasn’t willing to even listen to my feedback. I have called the host to ask if we could find a solution or if anything could be done but instead of resolving the issue, I’ve been told that my standards are too high and Sara doesn’t wish me to stay at her place as I’ve just offended her home by giving her my feedback and perhaps I should leave and find another place to stay. Given the circumstances and the covid situation, the host left me on the street with the dog after 14 hours of travelling. The host is very unprofessional, unhelpful and impolite and I would really be careful when booking this place, I do not recommend staying at Sara’s place.