Very disappointing experience...
The address on the Air BnB public site is not the same as when privately messaged, and this caused confusion and over 30 minutes of me and my partner trying to find the correct location.
We then arrived to a room which can only be described as unhygienic, covered in dirt with food remnants & human hair on the floor. This was a real shock to us, especially with the Covid-19 pandemic and wanting to stay in a clean apartment. The outside and communal areas were also covered in dirt.
The host was quick to respond and organised the cleaners to come, but we then quickly decided we did not want to stay at this apartment.
When we requested a full refund, the host responded by laughing and saying that was not possible and they would only be able to offer us a one night discount. We felt this was not a fair way to respond to us.
After checking our refund rights and terms of conditions, Air BnB customer service were really helpful and appreciative of our unpleasant situation. After sharing video and photographic evidence of the state of the apartment upon our entry - we were issued a full refund and moved location.