Balbina wass very communicative and friendly when we met her. She explained how things worked at the flat and we didn't have any problems staying there. The flat itself is really great- very modern and in a quiet part of town but only 10 mins on the bike from Placa Espana. We enjoyed cycling around Palma on the bikes she kept at the apartment. Unique architecture and very nicely decorated place, perfect for a chilled city break. The pool is big enough to take a dip and cool down in Mallorca heat. Great air con and wifi as well!