Absolutely disgusting customer service! Queries weren't answered by James Villas for days, it took almost an hour on hold to get through to someone by telephone, calls not returned, even after speaking with someone at James Villas. We then couldn't check in or find the villa as incorrect location was given for our Saturday check in day and there was no emergency contact number, our urgent query wasn't answered until Monday afternoon and that was by email, James Villas did not even have the decency to call and make sure we got into the villa, utter disgrace! I'm sure the owner does not realise the poor customer service holiday makers are receiving! The villa itself was perfect, we had a lovely family stay there but will not be booking any further accomodation via James Villas.