The home is beautiful and the owner is a nice man (lives behind the house). The low score given is because of the property management company. My husband and I booked this property but we did not realize how noisy the street noise and surrounding properties would be. One review was posted after we booked with reference to the noise but we did not see that since we booked much earlier. We even bought earplugs and could still hear everything in the house. We decided to leave after two days and when we notified Airbnb, we had no expectation of a refund. Airbnb and the owner (he came down to ask how things were) both told us it was worth a try to see if the property manager would be willing to use some good will and negotiate a partial refund, if possible. Again, no expectations on our side since we know this is a business that makes money, and we had already booked a new place and were ready to leave. When we approached the topic with the property manager/ 'host' (not the owner) the disrespectful and rude behavior from the property manager was unexpected. We only made inquiries and the way they spoke to us was downright hateful. It was so bad, that when I called them out for the disrespectful voice note they sent, they immediately deleted it. After over 10 years with Airbnb, I have only had 3 negative experiences with hosts, and this was by far the worst experience to date, just because of their behavior. Again, nice property, a good location for those that are not bothered by the noise, and a nice owner, just not what we wanted for a vacation. But I would never stay in a property managed by this person/company just due to the disrespectful treatment over a simple question, that we were advised to ask.