Carlos met us in front of the apartment and helped us bring in our luggage. He warned us that the hot water tank was acting up, and was waiting for the guy to come fix it, and how to make it work in the meantime. He has a beautiful apartment building in a perfect location in the historic area of Palma. Gave us some suggestions for restaurants and bars that would not be full of tourists, as well as the location of the main sights in Palma. Bed was comfortable and apartment was very clean overall.