Our stay in Margalda's house was unfortunately very disappointing and we had a very conflict-laden explosive encounter with the hostess, but first a neutral evaluation of the accommodation: The communication with Margalida was warm and understandable until our conflict. We always wrote in English via Airbnb. On arrival, you could easily open the key box with the access code and enter the house. The house is a beautiful old, typical Majorcan house with a beautiful garden full of orange trees and a small beautiful pool. Unfortunately we could not use it because it was too cold. When we arrived it looked clean after two days the ground was full of brown flakes, but we couldn't use it anyway. In the garden there are some plastic toys (little house and a swing) for children. The toys were very unsteady, but children usually don't mind. The terrace is spacious and there are lots of seats and a Hollywood swing. The house is furnished with everything you need. The furniture is a little bit mixed and there is a lot of decoration and knickknacks. If you like the style you have to decide for yourself. The utensils, small bowls of cutlery are all made of neon-coloured plastic and it seems a little as if the cheapest of every newly bought item has been taken from the cheapest. Positively to be noted is that there is everything you could need. Washing machine, dishwasher, microwave. The cupboards were also full with supplies of detergents, tabs, etc.. Coffee, sugar, cocoa... all kinds of things were there, but also opened food of which one did not know how long they had been open. It doesn't seem that the inventory was checked before our arrival. The bed that has been discussed in the ratings several times is still a 140 cm bed and not wider, but it was comfortable. Margalida had also provided us with a children's travel bed for our 2-year-old. We did not use the upper bedroom at all. Now more about the negative aspects and the conflict. The beds and the places in the apartment that you use frequently were all clean enough, sink, toilet, kitchen. In general there was a slightly sticky feeling everywhere on all things which could also have been the humidity. In other places it was not that clean. So we had to wipe out the cupboards because there were a lot of dead ants in one place or clean the bathtub because there was the typical dirt marks. In addition it stunk unfortunately in the house very much. It was the bathroom that had a cloacal smell. We know the problem and know that in Mallorca there is often this problem in holiday flats, but the numerous scent dispensers that stood everywhere to cover the smell have unfortunately only made the smell worse. What we also did not like is that everywhere on the terrace and in the garden everything lay around quite chaotically. Children's toys, towels, mats and bowls with really mouldy oranges. It looked as if they hadn't cleaned up after the last guests. There were a few bowls with fresh blossoms- but all the more I don't understand why the fermented fruit bowls aren't cleared away? We did it then. Everything seemed very cluttered. Also there was no asking the next day if we had everything we needed and if everything was ok. The conflict that arose was because we simply did not get the house warm and comfortable. It was November and we knew that there was no heating, but thought that it should be possible to warm it up with the fireplace. Unfortunately the rooms were damp and cold, the fireplace was hard to get started and the damp wood smoked a lot. After trying for three days and coughing and freezing we gave up. We do not blame anyone for the bad weather we had - we are not stupid. But we could not get comfortable at all and nobody could count on that and that could not have been judged from a distance by an Airbnb advertisement... The decisive reason that we had to leave was that our little son got sick. When one morning water ran through a window we knew that we could not spend our holidays like this. We then wanted to negotiate a compromise, but Margalida only reproached us for not closing the windows properly - she said she would have seen it because she would have been there around the house (why doesn't she say hello and talk to us instead of secretly sneaking around the house???) and we would damage the TV that is situated at the window if we wouldn't close the Window. All we can say is that we didn't know the windows were leaking before, the windows were always closed but the sunblinds may have been open. If we would have closed the sunblinds all the time it would have been way too dark in the livingroom. We found it strange that she didn't understand that we couldn't stay in such a damp and cold apartment with a sick child anyway. Anyway Airbnb proved us right and then wanted to talk to Margalida about the problem. Probably we could have come to an agreement. But she refused to talk to them because she said she doesn't speak English ( which she does!). For this reason we could not negotiate a compromise. Now it came to a scandal, because we had spoken with Airbnb and they had tried to communicate and then, when that was not possible acted and cancelled the further stay. But now it was already after the Check Out time. As we didn't know until then if we could get out we were still in the house with all our things and hadn't packed yet or tidied up. (what we always do!) Airbnb called us and told us we could get out, then we started packing. After a short while Margalida came...