When we arrived at the villa first impressions weren’t good. The grass was badly overgrown and some reed screening was overhanging the driveway and brushing against the car. I immediately saw that there were 4 sunbeds on the grass. We were a party of 5 ( house caters for 6). Before we had booked the villa I queried the number of sunbeds and was assured there were 6. Owner handed over keys, explained something in broken English/Spanish about air conditioning not working alongside fridge once sun goes down, and left! When we looked round villa we were very disappointed in certain aspects of it. There were lots of cobwebs around the inside, some of the crockery was chipped, cutlery /glassware was dirty, wall below air conditioning unit had dirty water stains beneath it, floor tiles were dirty, patio was very dirty and there was black mould on the 4 sunbed cushions and general impression was one of a villa that was unloved. It must be said the bed sheets were spotless. Way before booking cancellation period ended I asked for clarification on air conditioning. I was told there was air con in main living area and main bedroom only. I was assured that fans would be provided for the other 2 bedrooms. On arrival there were no fans. In the lounge there was a 2-3 seater sofa and a single armchair. Not enough for the 5 of us (I sat on a hard dining chair), never mind the 6 the villa is supposed to accommodate. Within 30 mins of arrival at villa I messaged the host YourHouse. I also tried both the regular and emergency telephone numbers. No response from any! We then started Facebook messaging Airbnb directly. This had some success initially. They asked for issues to be outlined. There was sporadic response to this. Eventually after more than 24 hours after trying to contact the host they replied saying that the owner had said that the grass would be cut later that day and that nothing would be done regarding anything else as it was as described in the listing! I pointed out that I had previously sought clarification on sunbeds and fans and that neither response had been honoured. I also drew their attention to the fact that the photos in the listing showed an extra lounge chair that wasn’t in fact in the villa. At this point the agent replied that the owner had finally agreed to allow us to cancel remaining nights, get prorata refund and allow us to leave the villa. We accepted this gladly, packed up, booked a fabulous villa, and left! Whilst the outcome was eventually to our satisfaction I must say that the unkempt condition of the villa and subsequent poor response times of both the host and Airbnb were very disappointing.