Alice was very responsive to my questions when I first booked, but day of arrival- she never responded. I received zero directions on how to check in. Her bf came to check us in 45 mins late. He was very apologetic for forgetting the keys. The only reason why we knew to wait was because there was another guest checking in. I called, texted and emailed and no response on how to check in.
The listing originally offered additional services such as airport pickup, but was not available that day. I read in other reviews that we could check our bags, but that was not available either. So unfortunately had to carry our luggage around from 9-16:00.
The flat consists of 4 rooms, shared kitchen and one shared bathroom (not very clear in listing). They all have a lock on each room. Good value if you want a place to just sleep.
Some areas that could improve: better communication, clean sheets (found hairs in our bed), bathroom needs deep clean (mildew on shower doors and faucet and mold in tiles) no hand soap or towels, and clean out food in kitchen (moldy food in fridge and rotting fruit bowl).