In the description it says that a bedroom is in the ground floor. This is not true. There are 8 stairs to get to thw first floor with the bedroom which was a Problem for my husband in a wheelchair. We asked to move to the garage since there is a bathroom and a way to get into the house without any stairs from the outside. There Response was "please be aware you can't move anything". No solution and no refund was offered. We booked for 14 nights. My husbans left early because of this. Worst unfriendly customer Service ever. Kudos to AIRBNB and their Support with mediation. 5 stars for AIRBNB and 0 for Homerti. They don't care about the customers.