Advantages:
- It’s very clean
- They fixed a shower that was broken and a table that was loose from the wall, fairly quickly.
- The house is charming and in good location
- They let us left the luggage before the check in time and check in about an hour and a half before.
- The host, Carla, provided all the info before the check in time and the communication with her was smooth. She was really nice
- The communication with Pancho was smooth and replied very quickly. Was adamant about everything getting fixed quickly
Disadvantages:
- Lack of privacy. We had the maintenance people coming to the house every day to fix things, however, they told us they would come one day (no specific time was given). The third day they came in again and went in to the bathroom with my father in law using the toilet.
- The maintenance guys came in the first day after check in time and said we didn’t let them in so they couldn’t fix the table, which was not true. We didn’t know who they were, they came in the house without knocking (they had no idea the house was occupied) but they didn’t have the tools to fix it so they had to come back another day. No apologies were given about this
- The garden needs an update and the plants need a bit of love.
This house has lots of potential but it needs an update mostly on the garden and kitchen. Also, it was very appreciated that you fix things quickly but it needs to be communicated between maintenance, host and clients.