We came with a group of friends to Mallorca to stay at a house with a pool. Before booking we asked if the pool was clean and blue because hygiene is very important for us. In a message we got ensured that this was the case.
Upon arrival the pool was really green and dirty. We directly called and the company told us that someone was coming straight away. After 5 days they solved the issue and therefore we did not make use of the pool where we paid for. Not really the way we expected it how it went.
Furthermore, they gave us the explanation that this was due to rainfall at the island prior to our arrival. But we know this was not the truth since we also went to friends on the island where their pool was clean.
Providing us with false and misleading information is something. But lying and not solving the solution is something else.