We agreed to arrive at seven p.m. They were late for an hour and sent message about the late 3 minutes (!!) earlier (they had a little car accident) and the apartment wasn’t cleaned up at that time. We were sitting and had to wait util they maked up the apartment but they did a quick and shallow job. The towels and beddings what we got were spotting and smelly. We understood the vis major about the accident but we would like to negotiated about the situation because we had to prepay a lot of extra money for the cleaning. We thought we could back a part of it but they said they would not give back anything. We are very sorry because the house has good energy but it was one of the worst situations what I ever had.