First I will say apartment is very nice. Could use some more glasses as there was just 1 wine glass and 1 champagne glass for an apt that can fit 4 people. But the big issue was at check in that I feel could have been handled better at the time or at least after the fact.
Check in was at 3pm. Now we arrived in Sevilla at 9am and I asked if we could possibly check in earlier but that wasn’t possible. Ok I understand. Nacho did offer us to leave our bags at noon but going back and forth didnt feel worth it to us. So we arrived for our 3pm check in.
Now Nacho himself did not check us in another woman did. She was almost 20 mins late. That puts us at 3:20 going up to the apt. When we arrived the cleaning people had only JUST got there to start cleaning! There was a little confrontation since we were obviously upset we couldn’t check in and stay to rest after the long morning we had. Our check in lady didn’t really know what to do. So they told us to come back in another hour. Fine we reluctantly went out again and let our bags there.
Only when I wrote to Nacho about what happen much later that night did he say anything and it was just a quick “there was a mix up I’m sorry”. Im not sure he would have even acknowledged it if I didn’t bring it up or if he was told what happened by the other people at all.
Communication could be a lot better,l and the issue could have been handled better.
This was my experience. I don’t know if this is a one off or has happened before.