When we first arrived, the entire block lost power somehow but due to some jetlagged we slept for a couple of hours and it was back on. We did have issues with the heaters in two of the rooms. We attempted to reach out to get help however, we were not able to figure it out. I think communication, could have been better as we didn't get responses right away. I had to contact the manager when we had a second outage, luckily it was just a fusebox fix, but she guided us through it, and mentioned she would reach out to the owner of the flat. I reached out to ask how to use the washer but ended up looking on YouTube for myself. We were visiting for a wedding so we were not there all the time. It feels a bit smaller than it looked, especially for a group of 6 ppl. The second restroom has a funky smell to it to the point we didn't want to open the door to use it, so we were stuck sharing the full bath. Getting to the unit was rough w the stairs, especially when you've been walking all day.