Rafael is a great host and very responsive. He was able to communicate with my Taxi driver so we could meet up for check in. Rafael explained how to use everything and the check out procedures. The apartment was new, extremely clean and very high quality. I was a woman traveling alone and felt very safe. The keys and locks were easy to use and I never felt uncomfortable walking around even at night. For me it was great that the apartment had Sky TY so I could watch the news and some shows in English. The WIFI worked great. I hope to return to this top notch apartment. I highly recommend this host and the apartment !!