Gemma and Nacho are wonderful hosts and this entry-floor flat is quiet, peaceful, and nicely equipped. I would have enjoyed our stay at their place, regardless. The neighborhood is fantastic. Everyone knows each other, and you are in a homey area that is a very short walk to the barrio Sta. Cruz and the fun of the old city. The rooftop patio is very nice, and a great perch to enjoy in the morning or the afternoon.
But Gemma and Nacho stand out for their excellent communication and professionalism during an experience that must have been a major stress and hassle for them. The power went out in the flat on the second day of our stay. It took a few days to get it running again. Gemma and Nacho knew I needed to run meetings and work during the outage, and they did everything they could, including finding spaces I could work and hold meetings online, offering to book a hotel, and keeping in regular contact about the progress of repairs. They really went above and beyond, and I appreciated that a lot.