Apartment was well located and as listed. Unfortunately, the third floor A/C was broken which, given the 100+*F weather in Seville, made the top bedroom and bath virtually unusable. These things happen and Elena advised that a repairman had been contacted and that someone would drop off a fan for us, no worries. Unfortunately, we never saw either the repairman or the fan and - after very easy communication until the time of our arrival - we never again heard from Elena. I sent three texts and made two calls asking for the status of the A/C and also for a couple of general things; e.i. where to put the trash, what to do with towels, etc. After our excellent initial impressions, we were very disappointed with the subsequent radio silence. Otherwise, the apartment was nice, well located and would have been fine in cooler weather. Our issue really was with the lack of service after arrival. We can only hope that nothing untoward happened to Elena as it certainly seemed out of character given our initial experience.