She is a very rude women. We checked in and settled down in the apartment . We then received a phone call that there is an ant-problem in the apartment and we have to move. I myself checked and it was a lie to rent the apartment to other people who were willing to pay more money. They promised us to move to equal or better place to which we agreed based upon a condition that new place is indeed good. When we reached a new place. It was dirty. Smelling toilets and very noisy( room was on main street). We refused and then started the true face. She was extremely extremely rude. Her mother was very intimidating and even used very harsh language. They constantly forced us and tried all ways to agree to their terms. We asked them to cancel the original reservation which she did at 20:00 hours in peak tourist season. Left us wondering in Seville looking for place. Later I recognize that I forgot my passport and wallet in the room and went back. I tried calling her and she cut the phone said ‘ first speak Spanish and then call’ I threatened them to call the police and only then they gave me back my passport and wallet with all the cards and over 400 euro. I have recordings and pictures of all the issue if someone needs a proof.