I didn't actually meet Carmen during our stay. We had a couple issues with the apartment and she responded promptly.

Overall, I do not recommend staying here. The location is wonderful in the Triana neighborhood, however, the heat didn't work (even though we kept being told that it was functioning by the apartment manager) and it was very cold in the apartment during the night. The wifi doesn't work unless you stand at the front door; so i think it's a bit misleading to say that the apartment is wifi enabled.

I wouldn't recommend it for a family as there isn't really a living room space, just a small two seater sofa and the folding chairs.

If you are coming in the summer where you don't require heat or if you don't care about wifi, this was a good place to stay.