When I went to get the keys form the lockbox they were missing. I contacted owner by phone and email and no response for 45 min. As a result I had to book emergency accommodations for my family and I . I contacted Airbnb and showed them photos of the empty lockbox and requested a refund. When the owner got back to me, they said the keys were there and it was my mistake. I showed them photos of the empty lockbox and they accused me of removing the keys to take the picture and that they wouldn’t refund my money. Later they realized that the previous renters did not place the key in the lockbox. Would have been nice if they had managed their property professionally before accusing me of lying. Needless to say horrible experience and ordeal. I would never recommend.