Luisa has been helpful to fix some issues, and we really appreciate it. However, this apartment has many more problems which she could put more efforts to match the price of the apartment. E.g. The washing machine is not working. The outdoor terrace shower is obviously clogged. It is not enough to use a broom to put the water away. The sun umbrella is destroyed and keep spinning with every wind, the sunbeds are broken and dirty. The overall outdoor apperance is very poor, the outdoor walls are all dirty and not even close to the pictures from airbnb website. Inside the apartment the couch has stains all over (this is really not good). I am very sorry but this is not a good experience.