Check in was a breeze as communication was consistent and an access code provided as promised. As far as the property, I’m going to list the issues that we had and see room for improvement. Not to shame the property or the property mangers. But hopefully, they will take the comments and improve for the next and subsequent visitors. We arrived late because of flight delays from Rome. Property managers were notified of this delay and didn’t take it upon themselves to pre-cool the apartment for us. So we arrived to a scorching hot apartment that didn’t cool off until the next day. Sleeping the first night was already unpleasant because of a long day of travel. The air conditioning should of been turned on for us prior to arrival. Upon arrival and consistently throughout our stay, we found roaches in the entry area. We did not find any roaches elsewhere in the apartment. The door handle on the first floor bedroom was broken and was not repaired during our 4 day stay. We had to prop a suitcase against the door so it would stay closed. Otherwise we there is no privacy and the air conditioned air would escape the room into the stairwell. We had 2 days that the 1st floor water heater malfunctioned. We called for service and they promptly sent a young man to reset the system. He did not repair the issue, only reset the breaker. These issues indicate a lack of preparedness by the property manager. We have stayed at another apartment in Plaza Del Salvador during our last visit. We love the plaza and location and were aware of the stairs. Oh yes the stairs….We are from Texas and I own an Air Conditioning and Heating company. I will add that the entire apartment needs to have the system balanced. There are severe temperature differences from one floor to the other. The living room is freezing, while the other floors barely meet temperature settings at night. My poor daughter staying on the third floor had the warmest experience and slept in the living room a couple of times because the third floor bedroom was just to warm.