I tried to give the property manager a private “heads up” about some issues with the property that are listed below. He came back with no apologies but instead insults. Wow. Never had this happen before.
There were no instructions about what to do with our garbage & recycling, so we bagged it all and left it together. Next thing I know, I am being chided for the amount of wine & water bottles in the kitchen. (bagged up) But no apology for the fact that the property smells like a sewer (a bigger problem
With the building as it greets you in the downstairs hallway) and sheets were dirty and dishes in cabinets were dirty and food was left in the microwave. Oy! Totally unprofessional response.
Great location. Great view. Great space for a large group of people.
But odd set up where the manager has subbed out to another manager. And from there it is hard to tell if you are dealing with the real manager, the owner or whomever.
Here were our comments:
There are some problems you should know about with yiur Airbnb.
There is a huge sewage smell in the whole building and the apartment. You can smell it as you enter the foyer of the building and then in the apartment throughout. This made it very difficult to stay inside the apartment or want to stay in the Airbnb any longer than we needed to. It was awful.
When we arrived at the house there were not enough towels available for 5 people and most of the towels were not dry.
Most of the dishes in the house/cabinets were dirty and had food particles on them. Most all of the wine and drinking glasses were dirty too.
There was no dish soap in the kitchen to wash the dishes or clean up in general.
The coffee maker did not work, so Carlos had to get a new one.
The regular drip coffee maker is so small that it makes maybe 2 cups of coffee. For a house of this size, that sleeps 8 people, there should be a regular size coffee maker.
Plus the coffee cups are only espresso size cups. The house needs coffee mugs.
There is no tea pot for making tea. Only a kettle to boil water.
When we went to use the extra pillows for the master bed, the pillow cases had not been cleaned and smelled like someone had previously used them.
There is a big problem with a drain fly infestation in the master bathroom, which means the master bath/shower drains have bacteria growing in them.
There is black mold on the ceiling in the master bathroom near the window.
There are no curtain in the master bathroom window. How can anyone use the bathroom if the neighbors can see them?
Lastly, we are on vacation. We were driving to Sevilla from Ronda. While I understand we are not the only guests that Carlos was helping check in to the apartment, we felt pressured to work our arrival into his schedule, as he made sure that we knew he had 5 other parties to check in. He texted me endlessly about our arrival time and it was very annoying. This really should not be our problem. And it was very stressful.
And if anything, we saw there were key boxes at the building and we could have easily let ourselves in to the apartment without having to be restricted to a fifteen minute window to arrive to meet his schedule. We could have easily been texted a map from the street to find the Aibnb and not had to deal with all the stress.
We have never had this issue with an Airbnb manager. And we certainly were paying a lot of money to stay at this property that all these issues really made the visit to Seville less enjoyable than it should have been.
The saving grace was the view.