The location and the apartment were great. The issues were that we tried to communicate with our host via Airbnb before arriving and we weren’t getting a response. We were able to reach her by phone, which was really annoying because we now have to pay for international calls. She also was not responding to our text messages. Esther told us that she did not have access to Airbnb on her phone.
Secondly, we arrived 15 minutes late for our check in time but Esther was not available to check us in. Instead she sent us to a parking lot and asked us to wait for her colleague there. We waited there and then called her again. She sent us back to the apartment and we double parked and waited for her colleague for approximately 45 minutes. He was very nice and gave me a quick tour of the apartment and rushed off to meet another client.
Third, there was construction happening in the building so we could never sleep past 8am.
The “host” seems to be a large company, not an individual so you will not get help or personal attention but the accommodations are really nice and the location is excellent.