Carlos, Alison's husband, and their son, Carlos, met us on the day we arrived and were very welcoming. Young Carlos was our interpreter since neither Judith nor I spoke Spanish. He was terrific. I was able to pull up their WiFi on my cell but not my Chromebook. Judith wanted a shower right away and discovered that there was no hot water. I called Carlos. He had apparently turned off the hot water while the apartment was not in use, so he turned it back on. But we could never get the WiFi to appear for the Chromebook, which was a bummer. The place itself is very nice - small but efficient. The 2nd day we were there we discovered that the refrigerator was not working well. We called Carlos and he did something in the refrigerator and indicated it was working. However no refrigeration/freezer action the next morning and we found our milk curdled. it was too bad because the apartment is in a great location and is fundamentally fine. (It is a real neighborhood community but very close to the sights we wanted to see). Plus the owner and her family are really nice people. Nothing wrong here that a little more preparatory work wouldn't address.