I have used airbnb multiple times over the years and never had any problems, but my experience with Carlos has put me off booking on this platform ever again.
The booking started off well enough with Carlos kindly agreeing to hold onto our bags as we arrived much earlier than our 16:00 (4pm) check-in. However, after this, it was all downhill.
The house was not ready at 16:00. There were cockroaches in the foyer, dirt everywhere and i was dismayed. I knew Raquel, Carlos’ partner, was working hard to get the place ready for us so I decided to wait in a room while she was finishing as we had been on our feet all day and wanted a moment to rest.
Carlos was not there but i began to receive incredibly rude and unprofessional comments from him telling me to “get out” as his partner felt pressured. I assured him that i was giving her space to complete the work but i was entitled to be there as my check-in was at 16:00. He then told me to pack my bags and leave, continuing to send threatening and insulting messages.
My family after a long day of travelling were out on the street, scrambling to book last minute accommodation. Thankfully, airbnb issued me a full refund and compensation for the additional fees for the hotel and Carlos’ behaviour towards us.
I know many people will not take this review seriously. In fact, another guest wrote a similar review about Carlos’ place and I did not heed his warning. I have never had a more stressful and shocking experience with a host or any hotel for that matter and urge anybody who is considering booking this airbnb to save themselves a whole lot of headache and book one of the many beautiful, cockroach-free and reasonably priced airbnbs found in Seville.