Messaged Juan Antonio to inform him we would be arriving between 8-9pm.
Got message back telling us to phone when we were outside the apartment. Phoned the number we were given and a lady answered but didn't speak english and I don't speak spanish, was told to hang up and Ralph called me and instructed us how to get access. Once in the apartment we had to find the fuse box to switch on power for lighting.
Found 1 towel in the bathroom, not even a hand towel. Messaged Juan Antonio to ask where the towels were? He replied " in the bathroom", I replied that there was 1 towel and that there was 3 of us! I messaged him again the next morning regarding the towel situation and to let him know we were not happy. We never heard from Juan Antonio. We were lucky that there was a hairdryer to dry ourselves after our showers.
With regards to cleanliness, there was a dead cockroach under the sofa bed. Tiles in kitchen and bathroom area were a bit mouldy. Never used any of the appliances or utensils.
There is a strange terrace area in the middle of the apartment, when you look up you see the windows of the upstairs apartments. There was no way of locking the door to this terrace.
Luckily we were only there for one night. Would not recommend.