When we arrived there were several steps up to the elevator a problem for me. This wasn’t aa good sign. The apartment looked as if it needed a thorough cleaning - dusty wood work , et cetera. The walls in the living room and dining room needed painting and a wallpaper border glued back. The apartment was cold so we turned up the thermostat and went out to explore and have dinner. When we got back it was colder than when we left. We contacted Esmeralda’s representative and was ignored. My daughter contacted airbnb when we noticed no hot water. I went to bed because it was so late and cold. The hot water had never been turned on! Such negligence!! I saw a coffee press in the kitchen but it had no glass so it was useless. One evening I turned on a lamp on the buffet and the whole apartment had the electricity cut off. We called and they told my son-in-law what to do. That didn’t work so he turned on some other switches and the lights came on. I tried to turn off the the lamp that caused the problem but it wouldn’t turn off so I unplugged it. I feared an electrical fire.