We had a mixed experience with our stay. The apartment itself is lovely and in a great location. Unfortunately there were some problems (shower flooding the whole bathroom and hallway and a flood of stagnant, foul smelling water from the washing machine flooding the kitchen area). I understand these could be unforeseen by the host, but their handling of the situation was unresponsive and unkind. We messaged several times, called all the numbers and in the end had to called Airbnb to assist (causing a lot of stress and time during our brief visit). Eventually cleaners were sent, but the host was unapologetic and even said that they would like us to find somewhere else to stay when I said I thought we were due a partial refund. Airbnb did issue a partial refund, but this was not as much as we felt was fair and this was primarily due to the host refusing any compensation (for the mopping, inability to use the shower and time we had to spend out of the apartment). Please also note that if you do experience a problem like this Airbnb would rather you took photos of the problem than tried to deal with it (other than this they were quite helpful). We wish we had left the mess now, rather than tried to help the host prevent water damage, as this is the reason given that a larger refund was not possible. It is a shame as the place was nice when functioning properly. Additionally, there was no iron - which we were relying on. I hadn’t noted that a previous review also mentioned this.