Pictures are legitimate, amazing views. Front desk very helpful and was able to store our luggage (in a locked room) as we arrived prior to check in. Air conditioner worked excellent, thermostat allowed you to set the exact temperature you want for the unit. It's definitely possible to make it too cold, a rarity in Europe. The location could not be better. Large fridge, plenty of kitchen dishes and utensils. The location could not be better, obviously right be the cathedral, but also the alcaczar. Fourth floor, but has a small elevator. You will need to go up a small flight of stairs to the elevator. It was nice to have a front desk (1st floor) to be able to ask for extra coffee or directions/suggestions or anything you need. Recommend highly.