The hosts were rude, radical, and inflexible in the situation when our flight was canceled due to Covid regulations, and we beforehand (9 days before the check-in) let them know about this and suggested different solutions good for everyone, as changing reservation to the next month or partial refund. But they just refused any solution, used this situation that was totally out of our hands, and took the advantage of it keeping the money for the full reservation. Justifying this by the policy of Airbnb. But Airbnb team kindly confirmed to us that this is the choice of the hosts and they can at any moment approve the changing of dates or any other solution. Be careful and have it in mind because these people evidently don’t care about customers' problems that may appear. They won’t solve situations based on common sense and solidarity expected especially at these troubled times but only opportunistically will take advantage.