Susana was very accommodating, our flight was delayed from an already late flight to past midnight. Susana kept in touch while we kept her updated, she was there to greet us at the door well past midnight. Susana also went over things to do on a map which was color coded. She has a well prepared binder of tourist info that is also color coded to correlate with the map. Great place to stay, walking distance to major attractions. We would recommend staying here.