We met Luis outside of the unit and he was very friendly and helpful offering us suggestions of things to do in Seville. The unit itself looked fine, although the shower could have been cleaner. He told us that he’d give us the WiFi information once we sent him pictures of our passports, which we did within minutes of him leaving. We assumed we’d get a prompt response, but after we’d heard nothing from him for several hours, we reached out again. Still, we heard nothing. The next issue started the following day when the toilet stopped working. We again contacted Luis and he finally responded, saying he’d send someone out to look at it. Still nothing regarding the WiFi. We asked if we needed to stay at the unit when they came and he didn’t respond. We went on with our daily plans and, as far as we know, nobody showed up to fix the toilet.
For 36ish hours, we were without a working toilet and we never did get the WiFi information. When the only electronic you have is your phone and you’re planning your trip using it, having to use limited data with slow cell service was a huge frustration, especially considering the place promised us WiFi.
In the record-breaking heat, we had to walk to coffee shops to use WiFi and their toilets. We hope that we’re the exception and that others have had better communication with Luis than we did. We assume there are certain things an Airbnb host must offer its guests. A working toilet, one assumes, would be high on that list.