We were late checking in as the taxi driver got lost. We were greeted and helped in by the check-in agent. The house appeared as in the pictures, though smaller. It looked clean. The bed seemed comfortable. The agent said as we were going up the stairs that key should not be used as the door doesn’t lock properly. I thought it was the gate he was talking about but it was the front door, as reported in a review from Oct 2018. Which I read before booking but assumed it would be fixed. We did not feel comfortable with this situation. We were also told to take the trash out often because of a pest problem from other apartments. We did not know what else would be a problem. We were booked for two weeks but left with the agent and booked a hotel, cancelling the booking there after. The agent had said that they would get someone in to fix the door that day, but I see from a review Oct 2018 that it was broken then. Almost $400 to get out of the booking plus 160 for hotel. An unfortunate situation.
We were also told that others did not have a problem with the broken lock, that it was a safe area.