Lola was super communicative and helpful throughout! We checked in with one of her colleagues Esther, who walked us through the apartment and the lights and how to use the appliances, and who also gave us great recommendations on things to do when we had questions (her rec of Museo de Flamenco absolutely blew us away, and we went to four flamenco spots during our visit!). Apartment was spotless, came with a binder with lots of pamphlets and information on how to check-in, use everything in the apartment, the works - and if you like the place it IS for sale! :) The upstairs rooftop terrace is really nice, with a view of the Giralda tower and a cold shower if you wanted to cool off during the hot summer days! There is an umbrella available for you and there was a sink and a seating area - really nice. Bed was a bit springy but the central A/C was spot on and so necessary for September summer days! The location is great, too, super central and everything was within 10-20 minutes walking distance (including the Museum of Flamenco which was almost within a block). When checking out their company helped us out too by helping us keep an eye on our stuff after we brought it to their office after check-out until we had to leave for the airport - Laura there was also just as friendly and professional. Great English too and everyone was helpful. Wonderful experience in Sevilla!