First things first...the location is really excellent. It is a lively neighbourhood but the apartment has good sound proofing so you can sleep well.
However, we did have some issues. Our experience was similar to the review that Brooke left recently. We chose this apartment because of the roof terrace but unfortunately this could not be accessed during our stay. When I saw Brooke's review I contacted Paula before we left England as I wanted to make sure we would be able to access the terrace during our stay. Paula took approximately 24 hours to respond every time I contacted her and said that it would not be possible to fix the door to the terrace until after our visit. I know that problems can arise that are beyond a host's control but even with advance warning Paula was not able to help and she didn't really seem very concerned about how disappointing this would be for us. Also, I travelled with my husband and two teenage sons. We chose the apartment because it had 3 bedrooms but when we arrived (after 10pm) only two beds had bedding. When I contacted Paula to ask about a 3rd bed I did not get a reply until the next evening and was told that it was my fault for not specifying that I wanted 3 beds made up. I don't think this is made clear in the listing and again the host had a surprising attitude to her guests. No wi-fi upstairs as others have mentioned.