Our stay in Sevilla was complicated by arriving a day late, due to delayed flights and missed connections and my luggage not arriving for a week. Karmen made it possible for us to stay two extra days, from what we had reserved, and found nearby parking for a car we had rented on the day we originally planned to leave. She contacted the airlines and allowed us to give her number as a contact, since ours did not work outside the US. When the suitcase finally arrived at the airport, she said it could be delivered to her, allowing us to take the day and explore more. Obviously Karmen was a blessing for us. As for the room, it was clean and the bed very comfortable with extra pillows for different sleeping patterns. There was coffee and bread and shampoo and hair dryer; all things appreciated by someone whose suitcase is lost. The location was great with numerous tapas restaurants, markets, bakeries and two bars about a block away with jazz and other entertainment. It was an easy walk to the historic center of the city. The plaza that the apartment is on is full of life day and night but the room is quiet and comfortable. This was our first experience with AB&B and it was wonderful. Thank you, Karmen!