We had several problems. Basically nothing was working out with this apartment.
We tried to discuss with the host Rosalia. But she refused to listen to any of our arguments.
So here’s in detail the situation and a description of what happened.
- We took the keys from the box that the host left us at the entrance around midnight.
- We got into the apartment . We were 4 adults and five kids. So we needed all the rooms.
- We turned on the ACs in the rooms.
- We then showered our 5 kids, put them to bed.
- Then, we (the adults) showered. While showering the 4 of us felt light electric shocks when touching the faucets of the shower in both bathrooms. This is a real hazard! The problem could evolve and lead to electrocution. That is not safe for us, nor our children.
- While one of the adults was showering, we turned on the washing machine because we had laundry to do for the baby.
- That’s when we lost electricity. We checked the board and all the breakers of the electric panel inside the house were ON.
- We started using the light of our cellphones to be able to see. It was 2am in the morning, even more. We called the emergency number that the host gave us. She didn’t reply. Although we tried several times.
- While using the light of our cellphones to find our way, in the home, we started to see cockroaches coming from everywhere. First we saw 2 cockroaches, followed by another 2, that we killed. There were other ones that slid under the couch and other places. This is not a case of one or two coming in, there were many and we have pictures to prove it as well. We sent some of the pictures to the host. But we have more.
- Our only option was to leave the house at 5.00 am to go to a hotel. Imagine! At 5.00 am, 2 families with 5 kids looking for a hotel!
We tried to solve the issue with the host. She didn’t want to know anything about it!!
- She started blaming all this on our late check in!! It doesn’t make any sense!! Electric shocks in the shower don’t have a schedule, cockroaches don’t have a schedule.
- She said cockroaches are normal this time of the year. We understand if saw one! But seven or even more!!! That was not part of the deal.
- She said that the washer was full of water. Well of course!! The electricity went out and the washer stopped working!!
- She said that we created an overload and that’s why we lost electricity. But there was no warning that we can’t run all AC’s with the washer. If we rented a house like that, it is because we wanted to use all the rooms and all AC’s.
- She said that she hired a locksmith to open the door because we forgot the keys in the door from the inside! Well again, there was no warning about not to leave the keys in the door. We don’t have these locks in Canada. It is the first time I see a door without a handle from the inside to open it. Also you have to know and understand that we left in a rush at 5.00am in the morning.
- She said that we used the stove and it was dirty. Well, it was like that when we arrived. We definitely didn’t cook at 2am!!
We are asking for minimal understanding. But our host didn’t show an ounce of understanding or compassion! On the opposite, she’s blaming us for everything!!! EVERYTHING!! We felt electric shocks in the shower, we lost electricity, had no more AC, and saw at least 7 cockroaches. What would you have done in our situation with kids? Trust me, it was not an ideal situation for us to have to find a hotel with kids in the middle of the night... but we also couldn’t stay for all of the reasons mentioned above. And the host didn’t answer on the emergency number she gave us.
We’ve been in Airbnbs multiple times and have never been reprimanded for anything. We are very aware of our rights as consumers. We tried to solve this in a decent way but the host didn’t want to. She didn’t show any leniency.
And because of all the troubles, and because of our host attitude and lack of understanding and her disrespectful attitude, we want our host to reimburse us also the nights that we spent at the hotel to replace our stay in her apartment.