We booked this apt for a one week stay a few months ago and we were really looking forward to it. The day we arrived at check-in we were told that the heat isn’t working (this is a stay in middle of winter, December and we have a young child with us). They gave us two small portable heaters (one for the bedroom and one for the living room) which means the entry area/dining area/kitchen and bathroom have no heat, making it uncomfortable especially with marble floors doesn’t help. We went with it for the first night, no choice as we were put on the spot and had no time look for a new place to move that night after a whole day of traveling. We got cold and the next day asked for them to fix it or get some type of refund but instead of having one of these options done the host told us if we are not happy we could leave. There was no way to find a new place on December 31st as it is such a busy time in Sevilla so we said we will stay and deal with it. But the host insisted we should leave that day (finally after much pleading agreeing to the 2nd) and canceled our reservation! So by January 2nd we had no choice but to leave. Luckily we found another place but it took hours of time to find, it was very inconvenient to move in the middle of our stay and we had to pay a lot more money per night as it was a last minute booking in the middle of the most busy holiday week in Spain! We never received an apology or a refund from the owner (instead was told the owner was very upset WITH US). It’s shocking how the host think it’s ok to treat their guests this way. We are beyond disappointed and upset. The host didn’t bother to fix the issue and we got penalized for their mistake, not right at all. I do not recommend staying in this apt, it’s outdated and the host has no sense of hospitality. Better off booking elsewhere in Sevilla.... ps, the host will say we complained too much but whose fault is if the heat is broken, the power went out the first night (from space heaters of course), the bathroom faucet is broken, and multiple lamps are without working bulbs! Lastly the apartment is not safe for children as the windows in living room are not childproof and too easily accessible from the couch.