Lola was not actually at the property whilst I was there, however she left towels and notes on where to eat locally, also she was available on WhatsApp so that was great. The apartment was lovely, my only comment would be that I could not get on the Wifi. There was a code, but I could not pick up the provider RED. It was cold, but there were extra blankets. A heater would have been nice, but not sure there was one. A very short stay, and perfect for what I wanted. Great location for the bus station. Would recommend, it is a lovely apartment. Thanks.