Overall we rated this 3/5 because as you can see from past reviews, there is much to like about the apartment. It’s big, fresh, comfortable (with 2 AC units/2 fans) and centrally located…. It actually could not be a better location for Seville. Francisco himself let us check in 30 minutes late, and had water/chocolates and juice available as a check in gift. Also the price is great for the region.
However we had 2 big problems:
1) the washing machine leaked and continued to leak and we spent over an hour cleaning up the water with a mop and bucket to ensure no damages to the apartment below.
2) when we touched the range hood the filter fell out and a dead cockroach was on it.
We brought these problems up with Francisco and at first he was apologetic however when we requested a partial refund (an amount equating to less than 1 nights stay) he denied it and he seemed to accuse us of breaking the machine and bringing the cockroach into the apartment. (Although maybe this got lost in translation as our Spanish isn’t great and are using Google translate). We are feeling like our problems were addressed in an unprofessional attitude and manner. Hoping AirBnB can step in.
That being said, our situation does seem to be the exception, not the rule and I’m sure any future guests can enjoy their stay. One other small note, the water in the shower gets very hot with great pressure, but tends to last less than 10 minutes.