My daughter and I arrived in mid afternoon and the room wasn't quite ready for us so we found a cold beer at one of the neighborhood bars until the room was available. We were greeted by Rocio who was very knowledgable about the keys and apt equipment. We never met Federico or Elizabeth but they were responsive to our requests for information about parking etc. Street parking was impossible due to construction but luckily there is a public parking garage very close (get the tourist rate!).
The only problem we had with the apt was that the coffee pot didn't seem to work. But the patio was lovely and the neighborhood was perfectly located to all of the places we wished to visit.
Be aware that there are many flights of stairs up to the loft but once up there the patio and cozy apt are worth it!