The apartment itself is very nice and the location is excellent. Unfortunately, Maria's treatment of us at the beginning really soured our stay there. Unapologetically being an hour late while tending to other guests at another one of her properties made us feel unprioritized. It's also very unprofessional. If I hadn't called using very expensive cell phone minutes (international call), who knows how long we would've been waiting there. Additionally, being completely unresponsive while the deafeningly loud security alarm in her apartment was going off was completely unacceptable. The fact that I had to call her at least 10 times to get any response from her, only for her to send me a text without fixing the alarm problem is very upsetting. I wish I could send her a bill for all of the costs that will show up on my next phone statement. She was extremely rude and I recommend you look elsewhere if you want any type of customer service.