In advance of going to Seville Covadonga always responded to queries immediately and our confidence in her as a host was confirmed when we arrived and met her. She greeted us on time, was more than helpful not just explaining the flat amenities but also providing information about what to do, where to go, eat etc. We had one small problem with the shower heater and she came round within 15 minutes. The flat was exactly as described and very clean and comfortable.