While the host appeared very friendly, in reality she was both unhelpful and insensitive. The apartment had a heavy stuffy chemical smell inside when I arrived; upstairs the smell was of damp drain. The washing powder she uses is so intense it gave me allergies and was it’s scent was so strong I could not sleep in the bed. This location is the most noisy I have ever been too, while in the heart of Seville there was not one moment of silence throughout the night. I asked the host if I could arrive late before booking to which she agreed but then later insisted I take a detour to her house to collect the keys as she has no other options, this cost me double the amount a normal fare from the airport would take and her instructions were so confusing for the driver that we got lost. In all other late night cases so far the host has had an option (like a lock box or an arrangement with the bar downstairs); as she was not set up for this she should have declined the first time I asked her before booking if arriving late was okay. When I told her I could not spend a second night politely she refused to give me any form of compensation and made no effort to comprehend my allergies or situation having to find a new reservation having not slept one minute throughout the night! I was unnecessarily polite and patient. This was the most disappointing experience of air bnb so far. The pictures also make the apartment look very different to the reality, it is small and boxy. Don’t be duped by the facade of the host and the images!