We found an open smelly bag of chicken bones in the freezer near the ice cubes container. The skirt of the bed was dirty on every side and the colorful pillows full of stains. Dust on the bulbs and AC; mold on the left wall near left window- mold smell in the house. The couch has stains, also. The entire place needs a sanitation and painting. And new ironed sheets. The internet speed test revealed connection speed of 2Mb/s (20 times slower than our mobile connection)
The place is a cold room: a large space with marble/ceramic tiles, at ground floor, 2 exterior walls. The only heater is an old and small capacity AC/ inverter which in our case didn't even work. When we turned on, it would run for 10 min then would stop with an error code. We repeatedly explained the problem to our host (10 pm - midnight) and asked for him to help us find a way to warm up the cold room and each time he responded with an over arrogant attitude that: either AC is working fine, either we didn't know how to start it, either asked us to reboot the entire electrical system of the house saying that would make AC work and, in the end, when it didn't, he blamed us being ignorant and not knowing how to use an AC. When we asked him to come to the apartment to help us, he didn't answer anymore. Basically, he denied the problem.
Being cold, we were forced to leave our apartment and find another accommodation at 00:30 am. When we asked for the money back he totally refused and always blamed us for either being ignorant (not knowing how to use an AC) or incapable (of using the second stained duvet in the wardrobe).
This host has not a reliable hosting standards: he ignored our SOS, he had 0 empathy for "ignorant" guests being cold and his attitude was one of dismissal and distrust towards his guests.
We've been digital nomads for the past 7 years and SuperHosts on AirBnb. This is the first time when we report a host.