Lucia is very kind and attentive. She arranged a cab for us to the airport in the middle of the night which was there at the time agreed. The place is more like a hostel and it's right in the centre. It can be a bit noisy though so i would bring earplugs if you dont like slamming toilet doors, elevator sounds etc. at night. The top terrace provides a great view and even a gym and a kitchen. For the price its really a bargain!