i had too leave the apartment for something personal, i communicated with her explained everything we agreed i would get partially refunded and i was grateful. I left the place in immaculate condition, however it was so small it wasn't difficult to make a mess. Once i left, she changed her tune about the refund and started being awkward and from there it's not good, don't tell someone you'll partially refund them and then change your mind. She was demanding documents from me regarding the reason for leaving and said it HAD too be an exceptional circumstance, but never explained what her version of an exceptional circumstance would be, no matter what it would have been she wouldn't have refunded. Regarding the room, its TINY. The wardrobe was so high up you need too keep using a high stool everytime you want clothes, noise from lift, looking out into a square. Sofa had been well worn out, the photos make it look something glamorous. BUT the hosts communication was perfect and Elena.