So many good things! Jose meet us easily , there was easy communication and cold bottles of water waiting for us. Jose spent a lot of time with use answering all our questions! There was a coffee maker and coffee and tea and cooking supplies. The location could not have been better, just steps from the cathedral. He has tips and information on laminated cards waiting for you!! The place was spotless and well furnished. However, it was not perfect. There was only two of us. We payed for an apartment with 2 bedrooms because my husband has breathing problems. I tried to sleep in the second room but the bed was the most awful thing I have ever slept in! It was awful. No adult could sleep on it and I am a small woman . Other issues. The apartment faces completely into an airshaft. If you open the windows there is NO view (you can't even see the sky) and and it is very noisy . The air conditioner seems to be on a timer and switches off and needs to be turned back on. The hot water heater is set VERY low and you runout of water after 5 minutes. The shower is also the smallest in all of Europe. Not good for big guys.. I wish I could say it was perfect because Jose was so nice. But it was very close !