When my friend and I arrived we were able to easily find someone to give us the key to the apartment. The apartment was well kept although our room was not ready right away. Montserrat was extremely apologetic for not having the room ready since she had a conflict with her schedule, however she was gracious enough to allow us to relax in her living room in the meantime. If you do not speak Spanish, you may find difficultly communicating with her and other people in the area. Overall, it was a pleasant stay.