The apartment has great potential and is excellently located, but for us it was described inaccurately as luxury and fantastic.
There are a number of loose floor tiles around the apartment which are hazardous and a real safety issue. Repairs were attempted during our stay, without appointment, which was an inconvenience and left the floor sticky and dirty - and still with loose tiles on the bathroom floor. Really very dangerous with wet feet.
Described as luxury, yet only provided one small thin "bath" towel provided per person. We asked for a couple extra and these were provided reluctantly and without charge for the last day of our stay.
There is only one mirror in the apartment, and that's in the bathroom, so hard for two ladies to get ready at the same .
There was no kettle despite us asking every day. There is no toaster which wouldn't be a problem if there was a grill pan.
We could not access the advertised roof space for the great views as the door remained locked during our stay.
The beds are comfy and the apartment has the potential for a great stay, but not until the fundamental issues with the floor are resolved.
I'm a frequent Airbnb user as is my travelling companion, and this is the first time we've ever had to ask Airbnb to intervene. We tried to resolve the issues amicably with the host during our stay, and we expressed our disappointment. However we've received no real acknowledgement of the issues or inconvenience from the host (despite him sending a builder in), just a request for a 5* review and thanking us for leaving the place clean and tidy. Feels like denial of our communications.
I wouldn't normally leave such a detailed review, but if like me you have mobility issues, you really need to be aware of the issues with the floor. Hopefully this will spur the host to fix the problem.