We experienced multiple issue during our stay. From having to wait half an hour during check-in (with a kid in the street), internet not working, a leaking heater, not receiving answers over multiple days, the host entering the house while we were out, dirty boxer under the couch and a used razor in the bathroom cabinet... we have been very patient and reported all the issues promptly. We even had to ask Airbnb for help because the host was not responding. At the end of our stay we felt it was fair to ask for a partial refund. The host didn't have the decency to give us an answer and we had to involve Airbnb support to try to resolve the claim, but the host still didn't even try to meet our request, at least part of it. We got Airbnb to give us a refund, twice, which to us means our complaint was not totally unreasonable