Terrible experience!
The flat is good, although it’s all interior and the bathroom smells like humidity.
The location is great.
The hosts are acceptable… until there is an important issue to be fixed.
We arrived and everything seemed ok. The checkin was easy.
1st problem: The bathroom was really dirty, I had to buy cleaning products and clean it myself. I sent pictures of before and after and the host agreed. The host proceeded to refund me some euros for the inconvenience. Ok. We could live with that.
2nd issue: They only left two duvets for two beds, one for winter and the other one for summer. Either my husband and my son were freezing and my baby and me were sweating or the other way around… We had to ask for another one so we could all have good sleeping nights.
Them the drama came: the fridge stopped working the 23rd of December, a Thursday. We notify that to the host and he said he could try to find a technician but it will be difficult (? Not sure why). I asked him to have at least a portable freeze box for the meantime. He brought it pretty fast. But then he said that the technician will go check the fridge the 27th!!! After we leave!!!
Having two kids under 3 and no fridge the day before Christmas eve was not ideal. We had a lot of stress and had to find another Airbnb asap. The host didn’t respond until we got in contact with Airbnb support.
We had a very simple dinner the 24th and spent the whole 25th moving.
!!! The fact that the fridge broke was not the problem but their response to it.
This issue was really not what we needed for Christmas. It made it miserable!!!