this was the worst AirBNB we have ever stayed at. Juan was unresponsive and unprofessional.
1. Accuracy: the address listed was correct but did not include the specific apartment, something he assured me in our messaging was listed. we were not able to ring up to the place as a result, which was a problem for reasons explained below.
2. Accuracy: the listing said it was a self check-in, which was not true. we had to wait 45 minutes for them to arrive and deliver the keys.
3. Communication: absolutely terrible. we rented a car and were thus on a loose timeline. we did not think this would be an issue as the listing did not specify that we needed to confirm an exact check-in time. however, Juan insisted the day prior that we provide an exact check-in time, which we were not able to provide at the time. on the day of, he again wanted to know an exact check in time, but we were traveling from city to city and did not know. I assured him that we would be there sometime after 3:30 in the afternoon, and would confirm when we were 45 minutes out, which he requested. on the way there, I went to confirm when we were 45 minutes out, and he indicated that we would not be able to check in until 2 hours after we were set to arrive in the city. this meant that we had to find something to do with our bags and parking during that time. when we arrived at the time he indicated (he expected us to "arrive punctually") we had to wait an additional 45 minutes outside in a less than safe area for him to finally arrive.
4. Professionalism: Juan communicated and expectation for us to be punctual with an exact time, but was not responsive when I messaged him. the city we had to wait an additional 45 minutes. with an expectation for us to be punctual, he himself was not. when I inquired about this, he was very rude in his responses back, stating that I had not indicated our time of arrival, when I was actually following his instructions.
never have I had an experience with a host quite like this. I would absolutely recommend that people not stay here. it was not worth the time wasted or the cheap cost of the room.