The flat is very clean and all the basic necessities are provided. Rosa Maria wasn't home when we arrived, but her family was there to provide us with the key. Langue is a serious barrier since they don't speak English but her family really tried to help us out when we had no hot water. Even though they tired, we still had no hot water. I also had a hard time reaching rosa Maria to try and figure out the how to get the key. She didn't respond until the night before our arrival. If you do book the place know that the parents will be providing you with the key, so don worry if she doesn't respond to you.