As a SuperHost who manages dozens of airbnbs across the city, the communication upon booking felt impersonal. Based on what we hope to be a learning lesson and the overall location and space of the apartment, we are giving our stay 4/5 stars but approach with caution:
The pros - good communication for check in, spacious apartment, great location nearby the old town. The bedroom itself is closed off from the street traffic so it was relatively quiet compared to the restaurant noise below.
The cons - Jose Luis and team knowingly withheld information about the shower being broken. The shower DOOR was missing and since it’s one of those tiny square shower, water got all over the bathroom. Additionally, the shower head does not stay on very well so that didn’t help. Upon notifying him of this discovery, he told me that it was broken by the client before us and he didn’t have time to fix it before our arrival. Rather than apologize or admit that he should have mentioned this to us before or even just upon arrival, he simply said that “accidents can’t be foreseen” and how they have all five star reviews with no other guests mentioning this. He knew that this should have been mentioned and when called out, referred to their great reviews. Given that it’s a newly renovated apartment, we have questions about why the handle of the other glass shower door falls off upon simply touching it or how the shower head truly does not work the way it’s intended, which cannot be blamed by the previous guests.
We also received not one but two separate auto messages about booking tours using their 5% off discount code, which felt very tacky and clear so that they received a kick back rather than actually looking out for us.
Wifi worked in the living room but was very slow and didn’t work very well in the bedroom.
Upon leaving, he told us that the shower new shower door was installed within an hour of us leaving, which felt quite convenient to say but hopefully means the next guests didn’t have the same problem.