Communication was excellent, Marta & the team responded very quickly and gave us recommendations. We were able to store our bags when we arrived in the morning and after check out which was great. Some reviews talked about the steep stairs - they would not be suitable for all guests (like those with kids) but it was fine for us. Other reviews mentioned the apartment is a bit worn which is true: bathroom tiles are chipped, bed is very squeaky, etc. It could be nicer with more investment - for example the duvet is covered with sheets on either side but no duvet cover, the bath towels are quite small, etc. It seemed clean but one of the toilets needed to be flushed when we arrived. The location was superb, you are right in the centre and while there was some noise at night, it was fine for us. We liked the idea of the balcony but it doesn’t get sun during the day so we didn’t use it. The shower’s power was patchy but hot water was always available. There is a lift and a supermarket nearby