We’ve traveled all over the world staying in AirBnbs & this is our first negative review. We are fellow Super hosts that understand that things happen but….
Check-in was a disaster that had us waiting on the street for over an hour only to finally enter a filthy apartment. We then waited another hour on the balcony while the unit was cleaned. Sebastian seemed nice & appropriately apologetic. We agreed to what we believed was a fair credit & assumed all would be fine from there. Unfortunately, that was the last we ever heard from Sebastian. We reached out to see if we could get a simple blanket for the bed (it only has a top sheet), to see if we could get the promised “better” set of keys, to confirm the credit, etc. he never responded. We ultimately had to spend 4 days going back & forth with Airbnb to only end up with half of what Sebastian promised as compensation for the numerous missteps.
The unit is in a great location within a great old building but is clearly not maintained to even a mediocre standard (dishwasher falls out of cabinet when opened, only parts & pieces of kitchen items available, bathroom sink drains extremely slowly, balcony was filthy with faded fake plants, trash & cleaning supplies lying around, etc.). We loved Seville, but would never again stay at a property owned by Sebastian and his team.