We were delayed by about 11 hours due to snow on Gatwick’s runways and then the crew run out of time. I kept Francisco informed on the situation - when we finally arrived he was there to meet us and very helpful and also advise on the nearest restaurant still open (we were hungry). He was also very quick to react when we had a small issue regarding the hot water. It was solved straightaway - I highly recommend his apartment - so close to all the famous attractions . The stairs are narrow and steep so if you have mobility issues than it is not the place for you but other than that it was a excellent place to stay.