STAY AWAY! Worst experience ever after spending years in Airbnb as a host and a Nomad. Years of traveling around though Airbnb, hotels, b&b ans you name it.
It did start pretty well and Carlos did his best to accommodate an early check in (1/2 hrs ealier). Then I arrived to leave my luggage and the apartment was super dirty. Carlos told me he will clean but it was very dirty so I guess it would have take hours/days and painting in between. As it is a big apartment (much bigger than I was expecting but that’s ok) he told me to sleep in a dedicated bedroom, kind of “no choice” situation because he was not planing on doing all the bedrooms and it is where the wifi works best - 1st floor) and there is a terrace. Why not but the wifi situation was very important to me so he reassured me that the wifi was working on the terrace. But then I went upstairs, all the bedrooms on the way up where a mess, I think no one stay in this apartment for a while. Also the pictures looked very different as the pictures where very well taken when the apartment was just renovated. But then Carlos told me there was fire a year ago, they did renovate but it is far from the quality showed on the pictures. When I expressed my concerns, nicely, because I had to work a lot and needed a space where I feel good (and also like advertised) he started to be pissed and passive aggressive. I understood his point of view but this person has no experience in service whatsoever even he is probably a nice guy when everything goes ok. He turned passive agressive very quickly in my opinion as I remained calm, polite and solution oriented. Also the Covid situation and less activity might generate some fears and frustrations, he didn’t want to get my point so after asking him to cancel he told me there is no way and that’s my problem and won’t get any refund. It was close to menace. I was tired, needed to work and to find another spot last minute, not the best. Unfortunately I decided to leave because all the reasons mentioned above. To be clear, I didn’t ask yet any refund to Airbnb. After 3 months in Seville i can say that you can find WAY better apartments with much better service and rent value. Don’t waste your time and energy here, Seville has so much to offer to even waste a few minute considering this location