This has been the worst experience ever. I had booked a room in this hostel seeing that there is free street parking around the hostel but it’s next to impossible to find one. I had to literally park my car around 1.5kms away from the hostel and carry all my heavy luggage and walk the distance twice. I had mentioned them about the lack of free parking spot around their hostel and also asked them to help me with it but they say it’s not their problem. I just want to ask to the employees and the owner of the hostel, if it isn’t your problem, then don’t even mention free street parking in *your amenities list*! If you do mention it then you should also make sure that someone helps find a place to park. As it is your hostel is located in an area with very narrow streets, so that also makes it impossible to find a parking spot. You can call me a liar or I’m slandering or whatever for you to satisfy your ego. But let me remind you I’m also a guggle local guide (level 7) and I write fair reviews because it is my duty to write what the truth is. I write what I experience and what I experienced from you was sub-par.
And they have also taken my deposit of €50 and I’ve not received it back yet! It’s been 2 working days and I’ve not received anything. I’ve had other places where people have refunded my money back into my credit card before and the payment shows in my app within 20 minutes after the refund. When I call the employees working in this hostel, they only tell me to ask my bank. I already did, and when I ask them to check from their end, they don’t even try to check.
In general also, they have converted hostel into Airbnb, room was very very small congested and not at all spacious. When we went to check the washroom, need to walk again for asking tissues etc. In overall, I have travelled so many places in the world but never faced such a worst experience, and this is not the slander, what owner mentioned to me, it’s the truth. By slandering anyone I won’t get anything in return. Customer just needs a good, satisfactory and helpful service.
Also another note for the owner: I’ve used Airbnb before in my life and until now whenever I’ve booked places to stay on Airbnb with street parking, I’ve always found parking within 100m of the place and if I don’t find one on my own, the owner has always helped me to find one and even that would be not more than 300m away from the accommodation. So if you have put free street parking in your amenities, you should also make sure people find one (or atleast help people find one) instead of saying “No it’s not my problem/my job!” which I’ve never heard so many times before in my life. If it really isn’t your job to help your guests find a parking spot, then don’t even mention there are free parking spots around your accommodation! When customers see that in your amenities, they expect you to have a parking spot within the range of 500m at least and we also expect you to help us find one if in case we don’t find one on our own! So you mentioning the free parking on streets is misleading and honestly a trick to attract customers in point of view.