Sandra was very flexible and was there to greet us when we arrived at night. She took some time to show us some attractions on the map and even gave us restaurant recommendations. She made herself available to us if we needed anything. The location was very convenient and within walking distance to all the major sites. The room was clean, spacious and looked just like the pictures. It was equipped with some extras like a refrigerator, dishes, utensils, etc. Even though we went in Oct, it was a little warm at night and there was no A/C or fan. The room is on the ground level so we only cracked the window open but it was enough to help cool the room down a little bit. The only downside was that the wi-fi had a weak reception and was spotty.