I’m writing this almost two weeks after my stay since I didn’t even want to revisit this experience. I stayed in eight listings in the past year alone through Airbnb, and never have I left a bad review, but I had a terrible experience with this host.
1. Did not have wi-fi for the entirety of my stay of five days.
2. Was notified of the wi-fi issue after the check-in time although the host knew about the issue the day before, so I was unable to cancel.
3. Host accused me of wanting to avoid paying when I asked for a partial refund of the remaining days.
4. Host threatened me with a bad review
5. Had to stand outside the apartment for thirty minutes to check-in due to the wifi issue.
6. The host did not come to the apartment when someone from the cable company came to check out the issue. I had to run back to the apartment to let the guy in.
7. Host never once provided an update before asked. He did not offer alternative options.
He kept saying “what can I do? There’s no wifi. I called the internet company three times” but he did absolutely nothing more than the bare minimum to accommodate for the lack of wifi.
I did nothing to deserve such bad treatment from the host. I was working remotely on a different time zone so the lack of wifi was a major inconvenience, but I stayed patient and did not complain for two days. When it became clear that the host really could care less, I asked for a partial refund, and the host became belligerent. I actually feared for my safety.