Since Carmen never contacted me,two days before our arrival to Sevilla I tried to contact her but she didn't answer to the telephone call (many times); so, I tried another number I was given by Airbnb and, this time, a man (who knew everything about my reservation) answered. I always spoke with him, never with Carmen, and, as we arrived in Sevilla, we were told by this man that the apartment was not ready yet and that we have to wait an hour more (the apartment had to be cleaned). We could let the luggage inside the apartment a little before and, when we finally could settle, we realized that it was not so clean (we had to buy new sheets because the bed was quite full of hairs and also had some spots). The apartment, anyway, is quite new and very close to the city centre (10 minutes walking); Sevilla is a wonderful city. From my experience, Carmen is not a recommandable host.