BEWARE - this place is rented out by a property management company who are completely inflexible if something goes wrong, which unfortunately in our case it did. French air strikes which could affect anyone travelling through French air space (these strikes are due to continue) meant that after a four hour wait our flight to Seville was cancelled. We tried to book a flight for the Saturday instead but it was already full. We had booked this apartment from Thursday to Tuesday, and at 16:55 when our flight was cancelled we let Miguel, the property owner know, and asked him if we could have a reimbursement for some of our stay. We know it wasn’t his fault our flight was cancelled - but it’s the way he treated us afterwards which we feel was completely unprofessional. We know it was a busy weekend in Seville as many of the restaurants were too busy to book, so we felt that he could have tried to relet the property for the weekend. After we let him know our flight was cancelled he didn’t reply to any of our messages. He refused any type of refund (through the Airbnb platform), we suggested that he kept two of the 5 nights stay but he didn’t even refund us the €49 cleaning fee despite the fact that it didn’t need cleaning as we hadn’t stayed there. After 2 days of not hearing anything back from the property manager we got in touch with the Airbnb customer service team, who tried to negotiate a refund of the cleaning fee with Miguel, to their surprise he refused, saying ‘it’s not my fault their flight was cancelled!’ As a gesture of good will Airbnb sent us a credit note of €30, they too were surprised by his lack of flexibility.
If you do book this place you will get 3 automatic messages in Spanish. To add insult to injury we even received an automatic message on Tuesday morning saying ‘We hope you enjoyed your stay’ etc! Which just about sums up the lack of personal attention you will receive if you stay at this place. Airbnb started off as a platform to rent out homes but unfortunately, as in the case of this place it’s run by an uncaring property management company, who really do just care about the money. Which is fine unless something goes wrong 😑