we loved it!!! Our apartment was located perfectly- in an area that was busy but not horribly busy. right across from el corte ingles which is the greatest department store ever. the apartment was basically brand new. very clean and open and fresh. when we arrived which was after office hours, someone let us in and the directions were accurate as to where our keys would be left. easy elevator, great space. really quite lovely. the beds were very comfortable and it had a nice sitting area with a large couch, chair and table/chairs. we did not cook but there was the option. we did use the fridge and the sink. the bathroom was great.
the office had 3 people working at different times. it seemed only one spoke english which was ok as our spanish was enough to get by. the office was helpful and printing out something we needed. it was a bit tricky when we left as we wanted to have the office hold our bags for a bit (as we left after checkout) and there was a little confusion getting them back which took a few minutes. nothing horrible- again, probably just a translation issue. there is not someone in the office the entire time although there is an emergency number. we had to ask for more toilet paper and duvets which were brought up to our room no problem. i would definitely recommend and definitely come back.