Diego was great. The apartment was very nice just like the photos. I found the instructions to get in a bit frustrating and complicated despite a video. The main reason for such a low score is because of noise from the apartment above. My friend had a very poor night's sleep and I was fortunate to have silicon earplugs. Chairs could be heard being dragged across the floor, a ball was being thrown for the dog, talking loudly after midnight. I hate leaving a negative review but I have to be honest.