We had a great communication with Flora before the arrival (even if she speaks only Spanish, but for us it was not a big problem since we are Italian). During the check in we had trouble in finding the key, because someone moved them, leaving them in the mailbox. After the trip it was a bit annoying! However, she supported us by phone in finding the key. The house is a good option to visit Sevilla, however it is a bit small for 4 people!