The customer service was terrible, and ruined the stay for us which was unfortunate because the room itself isn’t bad, but is located pretty far north of the center district and a bit of a walk to get down to the sights. We arrived five minutes past 8:00 pm because of our flight, and still got hit with a $20 surcharge. We had issues with the WiFi and was told someone would come out in ten minutes so we waited and no one showed. I texted to ask for help on getting to another city and no response. It’s a group that runs this as opposed to a sole owner and they don’t really seem to care. Would stay elsewhere and somewhere closer to the main area, regret giving them my money.