The apartment was clean and tidy, and I was made to feel welcome with several messages from Alison offering her assistance if needed. It is in a great location right in the heart of the city, though it is noisy with several bars and their young, raucous patrons very close by. I was out and about so much, it didn't really bother me much in the living/kitchen area, and the noise wasn't a problem in the bedroom, which is is off the street and mostly quiet as long as the door is closed. But if you don't like street noise or are a light sleeper, beware.

My biggest beef, and the reason I have to lower the score, was a very negative reservation experience. I spent hours looking at listings before settling on this one. I reserved and paid for my week's stay, got a receipt via email, then closed out of all the other windows I had open with other options. Soon after that, I got a message from Alison telling me the price was incorrect and I had to pay more because it was Holy Week during part of my stay. After multiple messages back and forth and several calls with customer service, I found out Alison had actually first tried to cancel my reservation before even contacting me, then been told that her choices were to get me to agree to a higher fee or cancel my reservation and not be able to post her place as being available during that time. (The latter choice would not have prevented her from listing it on another site, however.) My options were to either pay the higher rate or start from scratch trying to remember where the other decent options were. I felt like I was stuck; I have a very busy life and couldn't afford to waste any more time. So I reluctantly agreed to pay the increased amount. She offered a minimal apology (just the word "Sorry" at the end of her first email to me) and waived the cleaning fee.

While I appreciated that small allowance, the whole thing still doesn't sit right with me. If I were in her shoes, I would have eaten the cost since it was my mistake. If I felt like that wasn't an option (she said it wasn't entirely her decision), I would have offered a sincere apology—something more than just "Sorry"—and at least offered to split the difference.

So that's why this place gets three stars from me—decent apartment, great location, but the reservation was mishandled. I hope that by leaving this comment, she will be more careful about posting the correct price and/or handle any mistakes differently in the future.