WORST EXPERIENCE EVER. We got robbed. Someone entered the apartment while we were out with an extra set of keys and stole cash. Once we discovered the loss, we went to the local veoapartment office. They said that there were four sets of keys. Two for the guest, one in the office and another set with the cleaning company. Veoapartment said they would change the locks and referred us to the local police. However, they did not go with us and to my knowledge did not file a report themselves. I did not hear back from Veoapartment for the remaining 6 days of our stay and they DID NOT change the locks as promised. The communication with the Spanish police and the Airbnb Safety Team on the other hand was excellent. The police sent two different teams to investigate and Airbnb reimbursed the money we paid for the stay. I want to make clear, that I’m not saying Veoapartment has anything to do with it, but they certainly didn’t do anything to help or to prevent from this happening again.