Sara was quite rude and unwelcoming, she didn't make us feel comfortable at all, she kept on talking on the phone all the time and dind't talk to us more than 5 minutes. The room was very dusty especially the floor, she didn't even bother to sweep it before our arrival and the windows were very dirty. She told us she had no clean and dry towels and there was no soap (just a mixture of water and the remains of liquid soap). The neighbourhood is ok but extremely noisy, we couldn't sleep at night and nor could our baby because of street noise. There were brown stains in the bathroom (don't ask what it was...) and the kitchen was sticky and filthy, we wanted to heat our baby's food in the microwave but as it was so disgusting, we decided to do it in a restaurant. When we got there we just wondered how the room could get 4 good comments!!! Although we couldn't check in the house before 7pm as Sara was working, she was flexible with the check out. I wouldn't recommend this place.