This apartment has a really cool loft feel and an amazing location in the city. Unfortunately we had some issues while we were there--power outage for about 20 hours, internet not working for another day (on top of the power outage), and ants in the bathroom. Pepe was extremely responsive and helpful with these issues, and even came personally to help get our power back on as quickly as possible. We probably just bad luck that these one-time issues all happened in our few days staying there. Pepe made check-in very easy and responded to us very quickly every time we had an issue.