Worst Airbnb experience I've encountered. After providing Paula with my arrival time, flight number and phone number - I arrived at the apartment to find there were no keys in the lock box. I tried calling and messaging Paula well over 20 times but she did not respond. After sitting outside the apartment in 100 degree weather with luggage for over an hour I was able to contact Airbnb. Airbnb also tried to contact Paula but could not get a hold of her. Paula did respond 4 hours later asking where I was and blamed the previous travelers for forgetting to leave the keys with no apology. I would expect better service given the price and high quality of the apartment. Do yourself a favor and book a hotel down the street for half the cost.