This was an amazing experience. The communication was excellent and Luis responded to my many questions quickly and happily. The apartment is better than it shows in the photos as the kitchen and furnishings are new and tastefully done. The location was perfect as it was a short walk to The Prado, The Thiessen and The Reina Sofia. Plaza Mayor and the Gran Via were also an easy walk. We arrived at 11P and this was no problem as Luis had his brother meet us with the keys and instructions. As a topper we left some clothing in a drawer and Luis volunteered to mail it to us in the States. Bravo! We'll return to Madrid and when we do this will hopefully be our home.