Mario was not always the easiest to get in touch with. He took sometime to respond. I sent him a message about what time we would get to the apartment the day before. He did not respond until 1 hour before we got there and it was too late by then. As for the apartment itself it is very nice and clean. Newly renovated and has a cute little balcony. A terrace on the roof has cool views. It is also in a good location...only a 7-10 min walk to the cathedral and alcazar area.