Nacho communicated promptly until we arrived and from then on it was very frustrating. He requested that we message him our train arrival time, again when we arrived in Sevilla and then again when we got in our cab so that he could meet us at the apartment. We messaged him each of those times. However, when we arrived at the apartment, he was not there and had not responded to our arrival messages. He finally messaged that he would be there in 45 minutes. As the apartment is on a narrow street, not accessible by taxi, we walked down with our luggage to a café to wait.
He finally arrived and showed us the apartment. He showed us the internet password and when asked if it worked well. He replied yes. As we own a business and need to stay connected when we are on travel, working internet is essential. What we discovered is that the internet only works at the dining table and in the downstairs bedroom. We sent repeated messages asking for this to be fixed and received one response saying Nacho would send a repair person. He didn’t respond when we asked when and finally my husband was able to make it work—still no communication from Nacho.
We did not hear from Nacho again until we messaged that we had checked out. This time, he quickly sent back a message asking that we provide a 5-star rating. Considering that he did not answer our many previous messages nor actually fix the internet problem, we found it quite amazing that we got this message so quickly and that he expected a 5-star review.
The apartment is in a great location for walking to the cathedral, Real Alcazar, restaurants and more. However, the closest taxis are blocks away. The living room is comfortable and the kitchen has appropriate utensils and a washing machine, which is a plus. Clothes dry quickly on the upstairs bedroom deck. The upstairs bedroom and deck open to the street/alley below and there is a view of the Giraldo Tower. It is very noisy at night so we learned that despite the good weather it is best to close the windows and use the a/c. The upstairs shower is very small and has low water pressure and limited hot water. Nacho provided 1 bottle of shower gel/shampoo for each bathroom so you may want to bring your own. The downstairs bedroom is on the courtyard and quiet at night and has a large shower. Hopefully, Nacho will correct the issues we encountered and truly earn the 5-star ratings he seeks in the future.