Rafael's house is not really a 'Palace' its more like a boarding house. The apartment looked good in the photos but it was a bit tired overall. The kitchen and the bathroom drains had this sewerage smell that permeated the apartment on arrival. It was hard to ignore and couldn't eliminate. As it was winter, we had to ask for another heater which Rafaels staff provided as the oil heater wasn't adequate for the area. The wi- fi was down- (dead slow) for the three days we were there- Rafael said he had reported it, but never ventured to the apartment to investigate personally. We never really meet Rafael, only his daughter on arrival who seemed totally disinterested and lackluster in guests arriving. A signed standard document on the table by Rafael did provide an A4 of recommendations in the area which we used and were good, so thanks for that. Overall on another day this 'palace' may be ok but it does need some genuine concern for the standards of his enterprise in hospitality.