Ernesto and his family work downstairs from the apartment in their antiques store, so they were right there when we arrived and were available throughout our stay if we had questions, but they also totally respected our privacy. Ernesto made great suggestions for nearby tapas places and he helped us arrange tickets for a soccer game and a flamenco show, his English is really good and his parents are very friendly too. There is no need for a car in Seville as it is extremely walking-friendly (also buses, bikes, etc), we drove to an area that Ernesto suggested outside of the main city and left the car there all week with no problem. The apartment was spacious and the location could not be beat. The plaza museo just below is lively but usually not noisy, so it is great for people- watching from the balcony of the apartment (seriously, so nice, just to sit on the balcony and feel like a local, we almost had a hard time leaving). One night there were a lot of travelers in the square playing music and partying a little, but the windows of the apartment and the shades that make it dark blocked out most of the noise. There is even an art market on Sundays in the plaza literally outside the front door. The beds were comfortable and the kitchen is well-equipped. Two bathrooms makes the place feel luxurious. I would recommend this apartment for a family or even two couples traveling together, just keep in mind that one of the bedrooms has a bunkbed/twin bed. The shopping streets, cathedral and other more visited sites are are only about a 5 to 10-minute walk from the apartment. There is a big supermarket also only 5 minutes away that Ernesto told us about, closed Sundays. Our one-week stay in Seville was perfect, we felt so at home in the apartment and had all that we needed, we also took Spanish classes just around the corner and our only regret is that we didn't stay longer!