While we never met Joaquin in person, the check in process was very easy and he responded to all of our inquiries extremely quickly.
We found the location to have pluses and minuses. On the down side it was further from the main attractions we were interested in (Real Alcazar, Cathedral, etc.) than we realized, which led to quite a bit more walking in the heat than we expected. (One other reviewer said 10 min to the Cathedral but we found it to be closer to 20.) If you tend to use taxis or are traveling in a cooler time of the year, this shouldn’t be an issue for you. On the plus side, the Alameda Hercules is a block away and is a wonderful area to grab a bite or a drink and people watch, and Freskura ice cream right around the corner is absolutely fantastic. The location was also quiet at night, and frankly, it was nice to be out of the tourist fray in the evening.
As mentioned in the listing and several reviews, a lot of attention has been given to the decor, and the place is indeed very pretty. We did find there was so much decoration that there was not enough surface space to put our own things. There was also a lack of hooks and shelving in the shower area, so we hung towels on the bathroom doors and used the shower floor for toiletries (note that shampoo and soap were provided but we were using our own items primarily).
We do have to echo other reviewers’ comments about the bed not being very comfortable. Also, there was a musty odor in the apartment, which diminished with A/C use (though the closet was so musty that we didn’t use it). We also struggled with the fact that none of the blinds would go up, so we weren’t able to get enough natural light in the apartment.
On a plus side, the A/C and WiFi both work very well, and the kitchen was very useful for our stay.
All in all, it was a mixed experience for us, with some real challenges but also some very nice features.