We didn't get to meet Monica but the check in process is easy to follow, using digital locks and retrieving the keys from a locked box. The airbnb is smaller than expected but it is well-equipped, comfortable and cosy. The airbnb is clean, the bed and pillows are soft, and the toilet has everything we need (soap, shampoo, conditioner, toilet paper, towels, hairdressers, etc). The hot shower water works well too. The location is great, with many food places just surrounding the airbnb and walking distances to everywhere we want to go. It is really quiet at night for a good night sleep as well. Thank you for such a great stay!