A member of our family had an medical emergency which forced the rest of us to seek accommodation in Sevilla in the last minute. Rosa was very nice and prompt in responding to our inquiries and to allow us to check in earlier. She was for us in front of the apartment when we arrived. The check in process was efficient and straightforward. We had just stayed at a very nice apartment prior to coming to Rosa's so this review is somewhat conditioned by that earlier place. Had we only stayed at Rose's, we would have given hers a 5-star rating.