The apartment was clean and as pictured. The hosts were kind. However the heating unit for the first floor did not work so we were very cold. Although we inquired shortly after check in, the issue was not resolved for us - someone only came to fix heating as we were checking out. Only explanation being that the heating unit was “locked”.
The host’s response hours were inadequate for us. We were away during daytime and only would come back to Airbnb in the evening after dinner. The host only responds during concierge hours so we were not able to get help with the heating when we needed it as they responded next day during their concierge hours.