The flat is really beautiful. We didn't meet Marina but she made arrangements for us to drop our bags early. The catch was that it was very difficult for us to locate the flat in our rental car--streets are really pedestrian and super narrow and gps did not work so we got stuck in the maze with a rental car. We weren't able to get help from Marina on this issue. To be fair, though, Marina was great at communicating about everything else and the flat was so great. I would recommend it to anyone.