We contacted Carlos 1 month before confirming the reservation, in order to know if our late arrival in Sevilla (midnight) would be a problem. He ensured that there was no problem at all, as he was used to leave the keys at the bar downstairs for late arrivals. He « forgot » to mention that the late check-in would cost us an extra 20 euros… That’s the kind of information I was looking for when asking him !
In addition to this bad surprise, we found a dirty apartment (surfaces and utensils in the kitchen, dirty bedsheets, couch covered with spoils …) and no hot water in the shower ! It was a bad experience all along.