We were greeted by a lady named Mary-lou. That walked us around the apartment. We saw there was a leak at the hallway, she said she's been dealing with a broken pipe on the roof for some time. She showed us the AC, wi-fi and everything else., and left. After carrying three suitcases one floor up in very narrow staircase, and more bags for a family of five ( two adults and three young kids) we realized the AC wasn't working during one of the worst heat wave Europe ever known. When we contacted Jose he told us he KNEW about it and he was hoping someone will be able to fix it the next day.
Obviously we told him there is no way we can stay at the apartment without the AC. We tried to look for another place and that's when we realized that Wi-Fi also didn't work. We left after an hour to another Air b&b apartment with the help of the Air b&b support team.
Jose and marylou had plenty of time to let us know the AC was not working.
They chose to hide that information from us and hope that we will not cancel upon arrival.