This apartment is sadly and poorly managed by an agency called Minty Host.
On my arrival day I have spent about half an hour with the girl from the agency to figure out why the building door and lift keys didn’t work. She was waiting for me at the apartment for a little while before I arrived from the airport, she should have used that time to check all keys and apartment facilities too as I asked her where the safe was and had no clue about it. I did find the safe myself in the end which was out of order. I reported to the agency who did nothing about it.
Further bad points :
- Checkin information form in Spanish language only
- Main door card-keys not functioning well
- Main door made with glass and a see through veiling only
- Internet WiFi available in the kitchen only
- hairdryer head broken (fixed by the agency after my report)
- missing bed room lamp light-ball (fixed by the agency after my report)
- only one bedroom lamp displayed instead of 2
- Smelly dressing cupboard
- Apartment is dark just like most homes in Sevilla historic center, unless you find a top floor one without obstructed view.
One of the main reason why I chose this apartment was the terrace which looked very appealing from the photos posted on Airbnb. The photos are definitely not in line with the current state. There is definitely a bad maintenance, pillows/seats/parasols are dirty and damaged, curtains and sun beds are missing. I have informed the agency who blamed the weather condition, which isn’t an acceptable answer. I have reported my feedback to the owner who replied this point will be taken in consideration along with other feedback.
Now the worse part, I had a safety incident on my last evening with some guys staying in the above apartment, which I have never met before. They were also staying in an Airbnb home managed by Minty host. I have informed right away the agency at 21:15 by WhatsApp. They didn’t revert to my message till the day after and was TOTALY unable to cope with the situation. All they did is to recommend me to contact the police who refused to get involved since the incident occurred the night before. I have last contacted the owner Maribel via Airbnb msg who quickly replied that she was the only person responsible for this matter and will do her best to reach out the concerned Airbnb owner to warn about the agression. I wish the agency informed me earlier about this procedure rather than wasting my time, energy and nerves with them. So if you decide to stay in this property, make sure you contact Maribel directly for any safety issue.
As far as I’m concerned I do not recommend this place or any other place managed by Minty host agency in Sevilla. This agency is not only aggravating the owner reputation but also the ethical value of Airbnb company.
Thus my 2 first days in Sevilla were pretty much ruined. I have moved out 3 days earlier to a hotel after Maribel understanding and refunded the remaining balance of my stay.
I do hope the Airbnb guests who assaulted me for no reason will be black listed by Airbnb after Maribel complete report to the Support department.