The apartment was great! Phenomenal location, and I think the interior looks even better than the pictures suggest.
Unfortunately, there was a problem at check-in: the apartment wasn't cleaned after the last guests left the apartment, and we were placed in a separate apartment for the first night of our reservation.
This was an annoying way to arrive after a full day of travel to Seville, but mistakes sometimes happen to everyone and, to AlohaMundi's credit, they handled the situation about as well as they possibly could:
- When I called to let them know about the problem with the apartment, their very kind customer service rep picked up the phone immediately and came to join me in person within 15 minutes
- They offered me a different apartment within walking distance of the one I reserved for the first night
- They refunded the entirety of that night's charge without me even asking
Not an ideal stay, but AlohaMundi's excellent customer service really shone through. Despite the cleaning hiccup, I would stay again with AlohaMundi in this property.
Mistakes happen sometimes to every Airbnb host, and if you're considering this property, don't let my one-off check-in problem dissuade you. Book it! The place is great and you can be sure that if you have any issues with the property, AlohaMundi will handle them professionally and courteously.