When we checked in the master bedroom had dirty sheets, two of the 3 toilets were not properly cleaned (pubic hair, etc). This is a premium managed apartment, I expected better.
We'd traveled a long way, and were tired and very disappointed that we couldn't just rest.
The internet also didn't work, and after checking in at 3pm, we had to wait until around 8pm for someone to come and fix it.
The host arranged for the cleaner to come back and clean the room properly which she did. But we slept on the couch while we waited for them to arrive.
This whole experience took hours, cost us rest and large part of our afternoon. It was a giant hassle with many text messages. The host offered apologies, but no compensation for their errors.
We also accidentally kept one of the house keys, and host charged a reasonable (not excessive) replacement fee which we paid.
The location of the apartment is good, and the host does communicate well. But communication isn't necessary if the property is properly managed. Overall it was a stressful, disappointing stay. I expected a clean apartment, with good internet for the price we paid.