The worst experience ever in Airbnb. The host was indifferent and insensitive all the time. The checkin was terrible. We had to look for the keys, that were hidden in a padlock in another building 200m alway from the apartment. The shower was broken so we had to take super cold showers. The host didn’t solve it and just believed us when we decided to leave, so he saw with his own eyes that the water was freezing. All the time it gave us the impression that he pretended not to understand the situation or that we were lying for some reason. The WiFi didn’t work at all at the last day. And the towels in the bathroom were smelling. We had rented the place for 9 days, but after the second one without help, we decided to leave and ask for our money back. Sad and frustrating experience in such a beautiful city. Just in the end, the host showed some empathy when he called Airbnb to cancel the contract. But he didn’t even help us exit. We by ourselves closed the door and left the place. He always already downstairs out of the building just waiting for us to finally say: “lo siento. Disfruten la ciudad”.