When we first arrived at the apartment we noticed general uncleanliness, such as dirt and cobwebs. Upon closer inspection, the bed sheets had human hairs, bugs, and mysterious white stains. We felt uncomfortable sleeping on the bed so we had to squeeze onto the futon in the living room, which had its own fair share of stains. In addition to uncleanliness, the apartment air conditioning was only located in the living room, making it so that the bedroom was stuffy and hot. The shower was missing a part of the door, leaving water all over the floor when you showered. The toilet would not flush, so we had to manually flush it by removing the tank lid each time. We were very uncomfortable here, and only stayed one night because we arrived late and could not find other accommodations. When we tried to alter our reservation to just the one night we stayed and cancel the other nights, Ana Isabel refused our request (multiple times), thereby preventing a refund. Strongly do not recommend.