I am thoroughly confused and feel almost guilty to be giving this review. However, my opinion is based on comparison to other airbnb stays that I have used which is actually quite a handful. And yet, this is probably the only bad experience so far and first time giving bad review. let first of all acknowledge that we did have a toddler with us and Carmen had clearly said not suitable for infants. However, our bad experience has nothing to do with having an infant.
1. I asked carmen if I could use the microwave to heat up kids food and also a knife. She had the kichen kept locked with a key and did not allow entry into kitchen. There is no way one can access kitchen. Also gave me a bread knife. Carmen also made a great show of inconvenience at being disturbed.
2. The pillow was so thin, it was so uncomfortable. After the exoerience with kitchen, we were very offput to ask anything more.
3. Toilet showed lack of thorough cleaning.
4. The window is some sort of strange old contraption. It is so hot in the room, when my husband tried to pull the strip sort of thing to open the window, it just broke loose. It hapoened just before we were leaving and when we told carmen, she was extremely upset, made us uncomfortable. I understood her concern that she feels bad for the next user. However, if you are running an airbnb sort of profit making enterprise, least to be done is maintain the property in a good way that things are not fall apart at a mere pull. We offered to pay on the spot and asked if we should settle via airbnb. carmen refused and asked us for 20 euro which we paid.
5. The electric socket in the room which is towards the floor is falling apart exposing live electrical elements.
All in all, a nightmare of an experience. I am sorry Carmen I had to give this review. But its purely based on our experience