The house was tidy, clean and enjoyable. Fast check-in. Good communication. We had an issue with the stove and we got immediate response and help from the contact person, so this was great. The apartment was near many restaurants and bars, and we managed to walk to most tourist attractions. We received help from the team finding parking in the area and recommendations for restaurants.
Although the stay was pleasant, a point of improvement would be the check in service.
We did not receive any help from the “check-in team” to bring our luggage up to the first floor. The apartment on the first floor and the check-in lady just popped her head out the balcony and saw we were 2 ladies with 4 suitcases, and she just said, “come to the first floor, I will open the door for you”.
We believe that we could have received some help.
Also I recommend adding a stand to hold the soap/shower gel, in the shower.
Otherwise, we had a pleasant and comfortable stay.