We never met Elena in person, but her brother Antonio was on hand to help us check-in and we had good communication before and during the visit. The location was unbeatable - on a side street near the Cathedral. Street parking would have been difficult, but Elena was able to provide space in a nearby garage for a reasonable fee. The apartment itself was all we could ask for: high-end finishes and stylishly decorated, fully adjustable heat for the apartment and hot water tank, in-unit washer/dryer combo that worked great. We didn't use the pool because we were staying in January, but it was obviously well maintained. We’d stay here again and recommend it to friends without hesitation.