Jose’s airbnb was in a great location with easy access to shops, restaurants, and attractions. Also his airbnb was clean and modern. However on our last night stay, the restroom ceiling began leaking and started to flood the restroom floor. When we contacted Jose’s team about the situation, she said Jose would be there in 20-25 mins. He did not come to the airbnb for 1.5 hours, right before we had to check-out and leave.
One of our group members almost slipped trying to clean the water while we waited for help. When Jose did arrive he did not apologize for the inconvenience caused as we were woken up in the middle of the evening, the restroom was unavailable to use all night & before we checked out. Instead Jose proceeded to yell at us and threaten to charge us for minor details. He was very disrespectful and unprofessional as an Airbnb host. As we we’re leaving the airbnb he did apologize for the inconvenience caused but did not acknowledge his behavior towards us.