This was my worst experience ever with a host. We gained access with keys from a lockbox as instructed. There were two sets of keys provided. After dropping off our luggage, we leave for dinner with one set of keys. The set we took with us would not open the door. We were locked out with all of belongings inside! We tried contacting Raul and Miguel multiple times with no response. We tried all of the support numbers given until we finally got in touch with Rafael. He sent the cleaning lady to try to help. She could not open the door as well. She said another guest also had issues with the locks. We called Rafael again, and he said we would have to pay the $95 for the locksmith. We were totally shocked! We had the keys that were provided and followed all of the instructions. We were left in a foreign country without access to our luggage. We had done nothing wrong, and Airbnb support agreed with us. Very scary! We ended up staying at a local hotel and had a much better experience. Renter beware!