We booked this home to be a last, luxurious stay for our last night in Spain before flying out the next day. It ended up being by far the worst home we have stayed at during our 16 day trip.
To begin with, letting us check in an hour earlier than we had planned was great. Messaging that there was somebody there already and waiting for us, then not responding with zero further instructions or information for 20 min while we waited outside on the street in 95° heat was not so great. I’m mystified as to why the instructions aren’t clearer in the listed, as once we were given them, getting into the building was quite simple - there is a concierge service until 8:30 and we arrived at 5. All we had to do was press a specific button to be buzzed in. However, NONE of this is in the home instructions or communicated to us until we had waited for quite some time in the streets, messaging every 5 min and receiving no response.
When the concierge finally did message me back and buzz us in, check in was literally being handed the keys and quickly rushed through the house. That’s it. Check in was being treated as a huge inconvenience to her. I wasn’t instructed on how to work anything, other than the AC. No local recommendations, not even the WiFi password. (We had to message through Airbnb to get it). We weren’t even told there was an elevator in the building to our apartment - I saw it by accident, and asked about it. There was no hand soap in the bathrooms, there was a bowl of fruit that had gone bad, the terrace was dirty and shabby, and the WiFi was out. The WiFi is a huge issue, because we relay upon it to communicate with our other hosts as we continue to travel and to plan, manage work demands when we are gone, flight reservations, activities around the city from the comfort of our stay. We can’t just go out to find a cafe with WiFi with two babies whenever we wish - which is why we always book homes with WiFi. After repeatedly asking the concierge about it, I was finally told the WiFi must not be working because “of the police.”
There is no parking outside the building for many blocks. It’s a restricted area, so be prepared to carry bags for a while if you’re not being dropped off by a taxi service at the doorstep. Most bizarrely of all though, in a stay filled with several letdowns, was that all the windows on the first floor expect the ones on the street, face inward to the apartment across the hall. So unless you at in the living room again the outermost wall of the house, anyone in the apartment across the hall or in the hall can see directly into the place; the kitchen, dining room, staircase, and foyer are all in plain viewing sight of passersby and neighbors. And most bizarrely of all, these windows have no shades or curtains!!
We hated our stay here and I honestly cannot recommend it. Between the undisclosed lack of privacy from the windows, the crazy delay getting checked in despite concierge service, the lazy check in, lack of amenities and broken WiFi (especially blaming it on the police).