Santiago was great, he doesn't speak English so had his daughter there to translate. They answered all questions and showed us great things to see. They have left brochures and helpful information, even 2 metro cards to borrow (load your own money) so you don't have to buy one. The house is great, about a 20 min walk to the real alcázar, and has a supermarket on the same block (very handy). Also has a carpark which is useful if you're driving.