Maria Elena is obviously running a very successful business, but that is exactly where the problem is. While her apartment was spotless and well maintained there was no personal touch from her at all. A welcome note, a bottle of water, a fruit bowl, small things that make a HUGE difference. The coffee and tea was a nice touch, but hardly a welcome package.
I made the booking in November and told her specifically that we were 3 mature women coming to see the performance of the Circus de Soliel. When I reached out to her a week before our arrival, she was clueless about our booking and if it was thru airbnb.
At NO time did she suggest that perhaps that narrow staircase to the bedroom and a rail on only one side might be a problem. And it was a problem as one of us slept on the sofa, being unable to maneuver the steps.
No doubt she will continue to succeed, but as a host myself, it is not what I expect from an airbnb experience.