The reservation was cancelled on our way to Sevilla! We were travelling by car from Lisbon and were 2 hours late for the agreed check-in hour. On our way we informed Lola that we were late and she told us that she ha an arrangement and couldn't postpone the check-in, so she had to cancel the reservation. I recognise that we were late, something normal when travelling big distances, but Lola should have informed us in advanced that on that day she wasn't available in case we got late since we exchanged several messages in the days before.