Where to begin . . . While we were staying at this place, both bathrooms flooded. The bottom floor bathroom had an issue with the toilet which got the floor wet for the entire stay. The bathroom upstairs completely flooded the entire bedroom and part of the living room in the course of a 15 minute shower. All of our clothes on the top floor got wet and we had to try to dry the floor as best as possible to avoid slipping and falling on the wet tile floors.
Our issue was the way in which the host and the property manager handled things. By the time the property manager got to the apartment, which was around an hour after the upstairs flooding occurred, we had tried to dry up as much of the water as possible. The property manager and property owner were not aware that we spoke and understood Spanish and were telling each other that we had failed to properly use the shower curtain on the upper floor and claimed that it was why the entire top floor flooded and somehow was related to the second floor flooding as well. The owner said that this had happened before when previous guests “failed to use the curtain properly” as well. This means that others have had issues with flooding and the property owner continues to rent out this unit that has known issues. This explanation made no sense given that the walls on the second floor were also completely soaked from the inside out.
There was never a single apology from either the property manager or the owner. The owner did not want to even bring out a plumber to check the pipes. We had to tell the property manager that we refused to stay if the plumbing was not inspected. Eventually they gave in and claimed there was no issue even though the toilet on the second floor was still flooding the bathroom when we returned.
The owner never reached out to apologize or offer anything to help us feel like they understood how frustrating our situation was (this occurred during easter weekend) we asked for a discount and they refused. We did not want to stay in this unit because we felt unsafe given how unreliable the host was and how many issues we had with the unit itself. We had to go through Airbnb and get some money back. Truly a horrible experience in feeling that this property owner is knowingly renting out a property that is potentially unsafe and unreliable to future guests. There was a sincerely lack of consideration and professionalism from the host. We would not recommend this apartment or this host.