When you arrive in a new city with luggage you except the check-in process to be smooth, instead it was unnecessarily stressful. We were not provided the code to get our key until we contacted the host directly. Host did not respond through Airbnb or the phone number that was listed to text. Over an hour goes by without response, I call the host to find out that I needed to communicate with certain app. No where in the directions said this app was needed for communication.
Also, there was paper work that needed to be filled out, which we did upon arrival. No instructions from the host to send a photo of the completed document, which lead to the host coming into the space to retrieve.
The place is in a good location as described.