Enrique was a fair to us in a difficult situation but not helpful There were problems immediately when we arrived at his home and instead of wanting to help and work things out he immediately said we should find another place and that his home wasn’t for us.
It is a family home and you should be ready for that. The fridge is full and the carpet in the living room was rolled up and put on the side. It is by far the noisiest place I’ve stayed as it is located in a vibrant neighborhood that had a lot of street noise until 5am (and that is with my earplugs in).
The air was not operating properly the toilet handle came off with first flush and there was a puddle on the bathroom floor.
Thankfully we were able to secure a great Airbnb for the rest of our trip but it took time and stress to make that happen. Enrique did immediately refunded our stay in total (Airbnb also reminded service charges) as should have happened.