The location of this apartment is excellent and within walking distance to almost everything you want to see 5-20 min. Very central to all the sites and on a corner with cab service. It is a bit noisy in the evening and morning bc it’s a second floor apartment on a corner of a busy street as well as the church bells next door. If you’re used to city living it will be fine, but do not stay here if you’re expecting a quiet location.
I have stayed in several super host apartments throughout Europe and the United States, but I would not recommend this as five star until a few things are updated. This is a five star for location but a 3-3.5 for everything else. José was extremely kind, and did his best to be helpful and try to make our stay comfortable but we ended up leaving 2 days early from the apartment and checking into the Alfonso hotel due to cleanliness and some amenities that were not quite up to our expectation from our past 5 star AirBnB super-host experiences. I think this place could be excellent with a few updates and changes that would make all the difference.
Issues we encountered during our stay:
-All the bathrooms had issues with mold either in the shower or around the sinks on the silicone. (Plumber wasn’t available to come until following week) Jose did come to try to scrub it but it wouldn’t come off.
-Floors in the apartment when walking barefoot your feet would turn black
-The bathroom had plastic containers with cotton swabs and the containers were all dirty
-The hairdryers looked like they had not been wiped down at all.
-The fake flowers and vase in one bathroom had dust all over it.
-The sink in the kitchen the faucet handle broke our first day. (José came to fix it but it broke again)
-Bedrooms all had pillow cases missing and José came to fix them.
-Each room had one towel and one hand towel so we requested more towels. They were all air dried so crispy and hard.
-I lived in Europe and didn’t expect a dryer, but listing said there was one. It’s just a standard hanging rack so make note.
-The bathrooms had half used shampoo bottles of Pantene and some other lower quality brands in them which kind of grossed us all out bc it just looked like used bottles from other people.
José was helpful in trying to address the issues and did come to fix the faucet with glue but it needed to be replaced. He also came to try to clean the mold areas in the shower, but it did not come off. He communicated very well that he had reached out to the plumber, but the plumber was not available to come and fix until the following week. He offered to come clean the apartment again, but at that point we didn’t want to continue to deal with it. He was in consistent communication with me, but I do think some things were out of his control and should b addressed by the owner prior to being rented.
I have had great experiences with AirBnB before and we were very excited for this stay, but definitely not a super host 5 star experience. For a great location and great space, some quality updates as well as cleanliness will make this place much better for all future guests.