Lucia was phenomenal! We arrived pretty late, but she was right at the front desk to great us. She gave us a map and pointed out all the places we would want to visit. She was genuinely interested in having us enjoy our time in Sevilla, and thoroughly answered all of our questions. She went above and beyond with customer service! She personally delivered a power adapter and blow dryer to my room, and willingly made a phone call to reserve flamenco show seats for us. Both the room and bathroom were exceptionally clean. I'm never crazy about shared bathrooms and kitchens, but Lucia and her staff clean them regularly, so they were spotless! Thank you so much for your hospitality Lucia!