Terrible. The photos clearly stated that sunloungers and towels were provided and was a key reason we booked to stay here.
Upon arrival at the reception desk, we felt unwelcome and rudely shuffled to our room. The room was not one of the first two grand rooms of which numerous pictures were taken but instead the last, smaller and darker room. The bathroom had not been cleaned properly.
The swimming pool was a disgrace. It was worn and old, with no sunloungers or towels available due to "COVID restrictions". We have stayed at three other hotels during our trip here and not one had this restriction. This was never explained on the listing of the Airbnb either.
As such we requested a refund for our stay as we were completely mis-sold our stay here. Firstly, the manager had left by 5pm so we couldn't talk to her in person. We were rejected a refund as we shouldhave read their website (bear in mind we booked via airbnb) for restrictions of COVID. This is completely unacceptable. It is the owners responsibility to update this Airbnb listing not mine to check their website for anything additional.
The location is also around a 20 minute walk to the centre, not 10 as stated here. The area feels run down and for the money spent was not worth it at all.
I have now had to open a dispute with my credit card company.
Stay away. Rude owner, unbelievably poor customer service and dirty bathrooms.