Irene, who checked us in, was friendly and helpful. Offered to carry bags, guided us in parking in the garage (do not rent a large vehicle if you are parking on site - the space is VERY tight and a left turn down the one way street is nearly impossible. We had to exit going the wrong way down the road). She also provided a map of Sevilla and showed us where sites were. She texted us things to do and suggested places to eat. Excellent!!