We didn’t have a great stay. Check in was a mess! We had confirmed a baggage drop off time (earlier than check in) and double checked the day before. When we got to Sevilla, I still hadn’t received a code for the lock box, and they weren’t there to meet us. The first call was answered and we were told they’d sent the code. After a back and forth, they said they were on their way. Nope. We were buzzed in at one point but still couldn’t get in the unit and the phone numbers weren’t being answered. Finally they called us back and told us the code. Then we saw the place wasn’t super clean, a door knob wasn’t attached to a door and then giant cockroaches. When we received a reply hours later, we were told they’d recently fumigated and they might come out. ?!?! Not what I was paying for! Plus there was a strange smell that we got headaches from. Over 24 hours after asking for more traps, we received a reply to say they’d been out of town but were back now and was there anything we needed. Too little, too late. We did find a bug spray canister by the door when we got in that night.
Look, bugs happen, but the communication issues and the door and the cleanliness, just combined to be a crappy stay. Luckily we were only there two nights or we would have left.