My friend and I were traveling to Europe and wanted to splurge on a nice place for a few nights to break up the cheap hostels. We messaged two days prior on the provided email and text message and had no response on when to check in. Following to 2pm suggested check in time that was provided on the website, we arrived to find the previous tenants still in the apartment and unclean. We were greeted by the cleaner (yet to clean the room) who was lovely but spoke no English and was told to come back in two hours. When we finally got in the apartment was very cute however there was no hot water left and it was very noisy. We also had a lot of trouble getting into the apartment as the door gets easily jammed. A bit of a let down because we had spent a lot of money and it wasn’t what we expected