It seems like we got Eugene in a bad day. Although it wasnt mentioned to collect passport information online when we asked him. He snapped . He started saying that we better find a better place to stay. He then proceeded to say that he was 'So Done!" with people doing the check in at different times. He mentioned that he was just waisting his time.
I found his mother to be too aloof to after noticing that I was makimg coffee on a pan and still not bother to bring a replacement kettle to recover at least some of this review.
His attitude, attention to his job role and communication is far from professional and more leaning towards sloppy.
Not impressed with such an ungrateful human being.