We have arrived on the date and time agreed but the person who received us (not the host) did not know we had no towels and could not do anything about it without Ana's (host) orientation, who was in Indonesia. Despite the heavy rain, we went out to locate a shop by ourselves and bought the towels. We let Ana know of that but until the end of our stay, she has never came back to us on this matter.
After 7 days in the house, I contacted Ana again to ask if anyone was coming to do some cleaning and even though we have paid for the cleaning fee, she said that would cost us 12 euros / hour. We do not believe we were asking too much but, during our 11 days stay, there were 3 different families sharing the apt with us, and there was not even a single change of bed sheets. By the way, the pillows were old and dirty.
Finally, another extremely discomforting event happened because the bedroom doors had no keys and one day, a unknown "girl" simply entered in our bedroom without our permission while she was receiving new guests in the house.
The apt is on the 3rd floor and has no lift. Nothing major there though in comparison to the above.