Not an ideal stay. We had great Airbnb stays in Valencia and in Lisbon. It was clear that Carmen did not clean the apartment prior to our check-in as we found hairs on the floor in the bathroom and in the bed sheets (note that the hairs were not ours!). Additionally, the washer didn't work for which we rented this apartment specifically to launder some clothes on our trip across Spain. Appliances break for which we understand, but we found the unit unplugged. Hopefully Carmen can make sure that appliances work and that the apartment is clean for future guests. She had great reviews so I hope our experience was unique.