So far it’s one of the worst Airbnb experiences I’ve ever had:
- The host was rude. The fact that they are rude you can assume if you read the listing attentively, which we didn’t, as we were passing by and stayed just for one night. Pay attention: the check in is at 17. The check out is at 11. If you’re late, they charge you per hour. So they need 6 hours to clean. Six. Hours. If you don’t clean the dishes, they charge. If you forget an item, they won’t send it. Easy to make conclusions about the host attitude to you, the visitor and the client. Also, they don’t speak English.
- We agreed about the check in at 17. We arrived at 17:20 and the keys weren’t in the locker. We had a lot of bags and we had to stay on the street, the host wasn’t replying. They also refused to give a phone number. We buzzed in the apartment and the cleaner opened, who didn’t speak a word of English and refused to give a host’s phone number, and was still cleaning the apartment. Apparently, 6 hours aren’t enough to clean. The host later replied that they had a hard day and that in the announcement there’s something in Spanish that check in might be as late as at 18, which is irrelevant because I confirmed our arrival at 17 the day before.
- The towels in the apartment were dirty, damp, and with stains, which was disgusting and we couldn’t dry ourselves properly. Later we discovered a whole wardrobe with “drying” dirty towels. Imagine the amount of bacteria.
- The pillows were terrible and we struggled to sleep.
- The kitchen didn’t have any tablets for the dishwasher. Probably they really aim to make money on fining those who don’t wash their dishes, because there’s nothing to wash them with.
This experience nearly ruined our trip. We reported the host to Airbnb and still waiting for their reply. Do avoid this stay.