From the very beginning of the process, Gary was really helpful sending information on the apartment and the city with a whole write up of things to do and places to eat. The apartment itself was in great condition, very clean with all the amenities one would need and in a great central location. Although he was not there himself, his family helped get us settled in and answered all of our questions. They also helped print out our boarding passes and get a taxi to go to the airport. Overall, a really great experience and helped make our trip more enjoyable. Highly recommended!