Great communication and they were flexible on getting us in. Was quieter than I imagined for being above busy streets. Rarely heard neighbors either. Nice modern decor, comfortable bed. Did not use sofa as a bed. Microwave and washer are small but worked well for this single traveler. Superb location so close to transit and walking paths, close to attractions, shopping etc. Great for single or couple. Outside space may be larger than inside! Stayed here in November when it was cool, heat worked well to take off the chill. Amazing views!!! Elevator only goes to 4th floor so you need to go up a two section set of steep marble stairs. Not recommended for those with mobility issues, wheelchair, crutches, strollers or large bags to carry up/down! Don’t miss the night sky!