Gema was very good at communicating: she sent video about how to use washing machine when I asked her and she arranged taxi for us for the morning we left. Be aware that walls with neighbors are very thin so you can hear everything but that was just occasionally during day/evening and there was never any noise at night. This may be typical city living. Since we were there in November we didn’t need to use the air conditioner, but it should be known that signs in apartment say that all the neighbors have agreed not to use air conditioning at night since they are noisy. The location was fantastic: close to cathedral and Alcazar and many excellent restaurants.