Joaquin & Natalia is were very communicative hosts. possibly a bit too much detail as some of the most important info was hard to find amongst all the emails & communication. our booked carapace was occupied when we arrived but luckily they sorted a new space for us quickly. My only issue was that we booked for 3 adult guests in 2 bedrooms but only got 2 guest towels. apart from that everything was as described.