we didnt have the place that we had reserved. Miguel had overbooked the place and suggested that we would take the place downstairs with some financial compensation and the new place would have the exact same characteristics than the previous one except the new one would be bigger.
Well the new place didnt match with the information given. It had the exact same amount of square meters than the upper place. Also at least the lower apartment where we were staying didnt have any fire alarms that supposed to be there according to the add.
Ac didnt work and I informed Miguel. After that he suggested we would open a window and that would fix the problem, but he promised to come. We told him that windows would not help because it was really hot outside for us. On the next day he came over an hour late and he examined the ac with us and was also convinced its uselessnes. He promised to call a guy to fix it but again kept talking that it was okey because there were windows.
After two days he told me that the ac fixer didnt answer but he would come soon. Then over a day before we were supposed to leave I also asked about the ac for one last time but he ignored me and didnt talk to me anymore, even tho we saw that he saw the message.
The cleaning had not been properly done. There were strands of hair in the sheets, the fridge, shower and sofa. A chair had a disgusting stain on it and it was covered with pillows to hide it. There were food and alcohol of previous guests in the kitchen. Also the sheets had also some dust from animals (probably cat) and I had some serious allergic reactions in the apartment. Which showed that those sheets had probably not been changed which was disgusting.