This was one of the worst Airbnb experiences I’ve had because of poor communication with the host. All other issues other reviewers have listed are accurate, so I’d urge anyone considering staying here to go though them and consider other accommodations prior to booking. Unfortunately, due to semana santa (holy week), this was essentially my only option for lodging. I would not stay here again nor recommend to a friend.
First off, please note that the address in the listing is INACCURATE. I read about this from other reviewers and tried to ask the host for it earlier and he gave me a partial address. When I finally arrived, I couldn’t find the location because he didn’t give me the unit number nor mention that it was in a gated complex. I was stuck in the rain with my luggage waiting for him to answer with all details. No photos were provided to assist with finding this hidden location. For others to know - it’s across the street from a restaurant through a green gate. He needs to provide you with the unit number.
The second main issue I had was with communication. The host would take days to a week to respond to my questions prior to my booking. I didn’t hear from him AT ALL in the week leading up to my booking despite multiple messages. Thus when I arrived at 6am to Seville from an overnight bus, I called him for further direction - as instructed on AIRBNB help page - and he ignored all my calls. He Texted me that he would call later at normal hours. He was very nasty and rude with me and called me crazy multiple times. Communication never improved. He was useless when it came to offering advice for transport from airport/bus station and he took hours to answer for any other questions. My friend lost her passport and he still hasn’t answered about if it turned up there or not.
In terms of the apartment... it contained the bare necessities and Was not decorated much. It had a laundry machine, AC, heater, full kitchen. Beds were clean. It was a 15-20 min walk to the city center which I didn’t mind because I enjoy walking. I also liked that since it was that far removed, it had more local cuisine around the area. There’s a 24h market 3 mins away. Most restaurants nearby close at midnight or 1am.
The apartment has several drawbacks. It was not the cleanest, but I am very picky. The sofa had stains all over it. The glassware in the kitchen looked unwashed in the cabinets - we didn’t use them. The toilet had stains and the shower had grime. The shower head is also broken and only points to the wall so it’s difficult to shower. The hot water runs out after about 1.5 showers, so if you’re more than 2 people, you may experience cold showers. The trash can in the kitchen was dirty and smelled.
The apartment doesn’t have any barriers to external sound. One reviewer mentioned how children upstairs were training to be marathon racers - this could not be more accurate. There was thumps all afternoon and evening from running upstairs. The front door isn’t sealed well on the bottom so all outside sound easily comes in. This didn’t bother me as I sleep soundly but it could bother light sleepers.
There are no USB ports, but plenty of 220v plugs around. No welcome book with instructions. WiFi password is under the modem.
Another annoying thing was that the host tries to charge a fee for a late check-in after 22:00. But there is a lockbox outside the unit where you can obtain the key!!! I don’t understand why there’s an extra fee when you can do self-check-ins.
I don’t know if you can leave luggage early before check-in or late after check-out because he never answered this question for me. I ended up using lockers at the plaza de armas bus station (3.50€/24hr) prior to check-in, and left my suitcase with a tour company on check-out during one of our excursions.
Overall, I was largely disappointed with this stay. I would not stay here again nor recommend it to my friends. But it does have all the basic necessities and is relatively clean and close to city center. Beware of terrible communication with the host.