Overall experience: 3 / 5

Good things:
Beautifully designed home
Comfortable beds
Excellent location (5 minutes walk from the Cathedral of Seville)
We were allowed to drop our bags off before the formal check in time.

Bad things:
Appalling customer service - No check in/out assistance, and since rooms are not marked/numbered, every afternoon random people tried to come into our room wondering if maybe that one was theirs. Also there was not even hand soap in the bathroom and when we asked Juan Carlos if he could provide some, he clearly thought this was a ridiculous request, suggested we use the shampoo from the bath tub and asked us what date we were moving out. Again, at 80 euros a night, I expect a level of service well above this. We were shocked that someone could be so condescending to a client dropping 400 Euros into his pocket. When a bottle of liquid hand soap did show up in the bathroom 2 days later, the top of the bottle was broken. In total honesty, this was the worst customer service I've ever experienced from an Airbnb host.

The "ladder" to access the top bunk was a rickety, wooden triangle resembling a step ladder, with the connecting chain broken on one side. An extremely unsafe way to access the top bunk, not to mention entirely not doable if you have any physical disability or are a bit older.

The electrical cord for the heater provided in our room was splintered 1/2 way through with wires exposed; a real safety hazard.

Guests should also be aware that the building is open to the air in the central courtyard so in the winter time it is cold everywhere other than in your room. This includes the bathroom where we all have to shower (a small space heater is provided but is insufficient as the bathroom window has no panes to retain temperature inside)

The following night we stayed in a hotel, equal distance from the cathedral which was over 30% cheaper and didn’t have any of the issues mentioned above, even with a private bathroom. In retrospect, it may have been a better option to stay in a hotel from the beginning.