the location of the apt and responsiveness of the host made up for a rough check-in and initial 24 hours. we were left waiting on the street with our suitcases (8 people! with bags!) for 15 minutes even though i (and the driver of our transfer) had notified them of our exact arrival time. the woman who walked us through the apartment did not seem to know it very well and neglected to turn on the heat or indicate where the space heaters were (the back half of the apt is not covered by the central heating system, requiring space heaters [which were very effective]). since it was january, and the apartment most likely had not been occupied for some time, the apt was very, very cold. thankfully, maria (customer service liaison) was fantastic and came that evening to turn on the heat and locate the space heaters. the following night, as the apt had not yet fully warmed up, maria again in the evening brought extra blankets for 2 of the bedrooms (the back master BR and bath were nice and toasty from the space heaters). despite these initial hiccups, we had a wonderful stay in seville, and the location of the apartment made going out and coming back so easy for our large party and for whomever needed a quick rest. we loved seville!