Carlos and Ramon were in touch with us before and on the day of travel to ensure that help was available if required. Arrival at the flat couldn't have been easier (we took a taxi from the airport for the fixed fee of €22). The flat was absolutely spotless and very comfortable. No views from the flat but being central meant we were only 5 mins from the cathedral and palaces. Very close to genuine tapas bars with a great choice of food. We were quite independent and didn't need much help but we appreciated the offers of help from our hosts and particularly appreciated the flexibility they gave us on our last day. We thoroughly recommend this venue.